Commander 2000 Install
Contents
1. E Refer to the particular sensor s installation instructions for more details on tripping sensors T When using an external contact with this sensor the contact must be in the alarm state while tripping the sensor to properly learn it into memory Deleting Wireless Sensors If you want to reassign a sensor to another group you must delete that sensor first The panel must be in program mode when deleting sensors but it should not be in learn sensors mode To delete a sensor from a group While in program mode press BYPASS Sensor Sensor number can be from 01 to 17 The panel announces Sensor sensor good bye Adding a Hardwire Sensor You can connect a hardwire sensor to the hardwire input and assign it to a group The hardwire input is always sensor number 18 Note If the hardwire input is programmed into the fire group during alarm the auxiliary power output switches off voltage momentarily when the sys tem is disarmed This resets smoke detectors powered by the output Programming the Panel To add the hardwire sensor 1 While in program mode press STATUS group Group number can be from 00 to 29 The panel announces Sensor level group 2 Press 1 8 The panel announces Sensor one eight okay Note Feature number F24 must be set to configure the hardwire input as either normally open or nor mally closed Refer to Table A 6 for the settings and Table C 2 for the progr2. Programming the Panel Table 4 Uploader Downloader Mode Voice Messages Message Definition Failure 4 Panel security code indicates CSLOCK is ON dealer program ming key is disabled Failure 5 Panel is not in dealer programming mode Failure 6 Magic Key communication failure panel will keep trying to communi cate for 30 seconds Failure 7 No uses left in Magic Key Failure 8 Information did not transfer repeat procedure Failure good Magic Key s programming prevents bye its use at this time Reviewing Panel Configuration Options You can review the current setting for the following panel configuration options Account number Duress code Entry delay Exit delay House code Primary phone number Reporting format Siren time out Programmed sensors and groups To review panel configuration options While in program mode enter the appropriate com mand from Table C 2 leaving off the n variable Example Pressing FIRE FIRE STATUS reviews the current account number setting If set to AB123 the panel announces ON ON one two three okay The panel announces ON to signify any letter entry Letter entries can only be programmed from the CS 4000 While in program mode press STATUS to review sensor numbers and group numbers Programming Upper Sensors Upper sensor numbers let you customize panel operation for the user These programming options are
3. No Description Default Setting 80 Touchpad Fire Emergency ON 81 Touchpad Police Emergency ON 82 cinia wann ade ON 83 Manual Phone Test ON 84 Opening Report OFF 85 Closing Report OFF 86 Duress Alarm ON 87 Force Armed OFF 87 Auto Force Armed always ON ON ON 89 2 OFF 90 AC Power Failure OFF 91 Panel Shut Down ON 91 Low Panel Battery ON 92 Panel Tamper ON 93 Automatic Phone Test OFF 94 Receiver Failure ON 95 Panel Back In Service ON 96 Phone Failure ON 98 Auto Event Buffer Dump OFF T See Table C 2 for the command sequence to set these upper sen sor numbers from the panel upper sensor 93 is set to ON and the time and date not set the panel calls the central station once a day until the time and date are successfully assigned After the time and date are set the auto phone test schedule goes into effect Table A 7 Central Station Programming Table A 6 Feature Numbers Description Default Setting F21 Monitoring of DC main power supply when not using AC power as the main power source OFF F22 DTMF touch tone dialing ON F23 When ON only Opening and Closing reports are stored in Event Buffer When OFF all reports are stored in Event Buffer OFF F24 Hardwire input OFF normally closed ON normally open OFF F25 When ON Panel arms to level 3 No Delay when you press the lock
4. Comnander 2000 INSTALLATION INSTRUCTIONS This document describes the procedures necessary for an experienced installer to install this panel Refer to the Commander 2000 Reference Manual 86 001 ITI if you need more detailed information Installing the Panel 1 Mounting the Pamela cscs ttes 1 Running Wire to the Panel 2 Connecting Devices to the Panel san 2 Connecting the Panel to the Phone Line 4 Installing and Replacing Backup Batteries e eter ES 6 Installing the Battery Door 16 Plugging In the Panel md Adjusting the Panel Speaker Volume 7 Programming the Panel eese 8 Using Access and Programming Codes 8 Entering and Exiting Program Mode 9 Selecting Communication Locking 9 Clearing 10 Programming System 10 Programming Panel Configuration Options 12 Programming from the Magic Key 12 Reviewing Panel Configuration Options 13 Programming Upper Sensors 13 Programming Feature Numbers 14 Requesting CS 4000 Programming 14 Installing Wireless Devices 15 Installing Wirele
5. Delete wireless touchpad BYPASS BYPASS touchpad ID From 1 to 4 n good bye Exit selected group during COMMAND n a Invalid try again sensor programming Select group number for sen STATUS group From 00 to 29 Sensor level nn sor programming Set account number FIRE FIRE STATUS account number Any five digits nnnnn okay 00 000 Set dealer programming AUXILIARY AUXILIARY BYPASS new Any four digits repeated okay 4321 code dealer programming code new dealer pro gramming code Set duress code A POLICE POLICE duress code From 00 to 99 nn okay none Set entry delay f POLICE POLICE STATUS entry delay From 08 to 88 nn okay 32 Set exit delay f POLICE POLICE BYPASS exit delay From 08 to 88 nn okay 32 Set house code FIRE FIRE house code From 001 to 254 nnn okay 001 Set primary phone number FIRE FIRE BYPASS primary phone From 2 to 18 digits Press Phone nnnnnnn none ber FIRE FIRE to insert okay pauses Set reporting format COMMAND AUXILIARY AUXILIARY 00 ITI nn okay 00 reporting format 01 4 2 2300 Hz 03 4 2 1400 Hz Set siren time out AUXILIARY AUXILIARY siren time out From 02 to 99 nn okay 05 Page 26 Appendix C Command Summary Table C 2 Summary of Program Mode Commands Voice Message Default Action Command n Variable ag Confirmation t Turn off upper sensor num BYPASS upper zone number From 8
6. You have 15 minutes to complete the sensor test Note If the panel s first STIME has passed from 12 to 24 hours after power up then the panel per forms an automatic battery test whenever a sen sor test is performed The battery test lasts as long as the panel remains in sensor test 5 Trip each sensor as described in Table 5 The panel sounds transmission beeps as each sensor is tripped Each beep represents one data round 6 Count the number of transmission beeps and refer to Table 6 for minimum requirements After the beeps the panel speaker announces Sensor sensor okay confirming the sensor number tested If the system does not respond or if the sensor does not meet the minimum transmission beep require ments refer to If a Sensor Fails the Sensor Test on page 16 7 Press the STATUS button when you think all the sen sors have been tested The system announces untested sensor numbers Page 15 Testing the System 8 Test all untested sensors 9 Enter the primary ACCESS CODE 9 while the sys tem is still in sensor test if you need more time to com plete the sensor test The system stays in sensor test for an additional 15 minutes preserving the list of untested sensors After 15 minutes the panel disarms to level 1 10 Enter the primary ACCESS CODE 1 to exit sensor test The system disarms to level 1 and the panel announces Alarm system is OFF Table 5 Trip Sensors for Sensor T
7. symbol on a Keychain Touchpad When OFF panel arms to level 2 STAY When pressed again Panel arms to level 3 AWAY OFF F26 COMMAND button disarm OFF F27 Panel alarm mute OFF F30 When ON panel makes sensor low battery reports immediately When OFF panel waits until STIME to make sensor low battery reports OFF 1 When ON panel sounds protest beeps when someone uses an RF device to disarm if an alarm sounded while they were away When OFF panel does not sound protest beeps OFF T See Table C 2 for the command sequence to set these feature numbers from the panel This feature can only be set from the CS 4000 Feature Choices Default Setting Automatic Phone 1 255 days 35 Test Frequency T Extended Delay 1 8 minutes 4 Secondary Phone Number Up to 18 digits including pauses PMODE 0 PMODEO 1 PMODEI 2 PMODE2 0 3 PMODE ITI only 4 PMODE4 ITI only 5 PMODES Secondary Access Codes Up to 4 codes User 2 ____ User 3 4 0 0 User 5 ________ STIME hh 00 23 mm 00 59 SUPSYNC hh 02 24 12 T This feature only functions if upper sensor 93 is ON i Panel makes its first STIME report between 12 and 24 hours after initial power then every 24 hours at that time Appendix B Programming Tables Page 21 eel Appendix B Programming Tables This appendix contains tables for selec
8. 4000 To request CS 4000 Central Station programming 1 Contact your central station and ask the operator to program the panel with the values you have recorded on Table A 7 2 Give the operator the panel s account number and the phone number of the premises and ask them to call back immediately 3 Hang up the phone 4 When the phone rings enter ACCESS CODE 8 at the panel The LEDs scroll The premises phone line remains tied up while the central station is programming the system When the central station releases the panel the LEDs stop scrolling The operator may call you to discuss the programming eee Installing Wireless Devices Installing Wireless Sensors After you have learned the sensors into groups and pro grammed the system see the installation instructions pack aged with each sensor for installation procedures Verify the sensor numbers so that you install each sensor in its correct location Installing X 10 Lamp Modules When installing the X 10 Lamp Module do not use exten sion cords to connect several lamps to one module X 10 Lamp Modules can only be used with incandescent lighting Do not plug the X 10 Lamp Module into an outlet controlled by a switch Note You must power the system with the Line Carrier Power Transformer when using X 10 Lamp Mod ules To install the X 10 Lamp Module 1 Plug the lamp cord into the bottom of the module 2 Plug the X 10 Lamp Module into a lower A
9. PHONES 8333G73A DS4 Figure 16 Disconnecting Premises Phones 5 6 Connect your splice wire s green and red leads to the positive and negative Telco protector block terminals respectively see A and B in Figure 17 Connect your splice wire s black lead to the premises phone s positive wire s normally green see C in Fig ure 17 Page 5 Installing the Panel 7 Connect your splice wire s white yellow lead to the premises phone s negative wire s normally red see D in Figure 17 TELCO PROTECTOR BLOCK Q GRN RED GREEN 4 RED PREMISES PHONES 8333G74A DS4 Figure 17 Wiring the RJ 31X Jack s Splice wire 8 Check all premises phones for dial tone and dial out operation 9 Plugin the DB 8 cord 10 Check all premises phones again for dial tone and dial out operation If the phones do not work properly dou ble check the polarity and wiring Installing and Replacing Backup Batteries The panel uses six NiCd backup batteries Note Make sure the batteries are fully charged before installing them see Appendix D Troubleshoot ing on page 29 Fully charged batteries are at least 1 2 VDC per battery or 7 2 VDC for six bat teries To install backup batteries 1 Disarm the system to level 1 2 Remove the battery door and battery bucket from the panel 3 Verify all wiring at the panel and devices for correct terminations Refer to the back cover of this man
10. The panel announces Memory good bye system nn sensor where is the software version and mm is the number of wireless sensors the system can support Example Memory good bye system four one sensor one seven 3 To begin programming the panel enter the DEALER PROGRAMMING CODE or INSTALLER PROGRAMMING CODE Programming System Devices All system devices must be programmed to communicate with the panel Adding Wireless Sensors After completing the group assignment for each sensor in Table A 3 use the following procedure to add all sensors To add a sensor to a group 1 While in program mode press STATUS group Group number can be from 00 to 29 see Table B 1 for group characteristics The panel announces Sensor level group 2 Enter Sensor Sensor number can be from 01 to 17 The panel announces Sensor sensor Proceed to step 3 If the panel announces nvalid try again you have selected a sensor number that has already been pro grammed or does not exist or time has run out Return to step 1 to try again 3 Trip the tamper switch of the sensor you are program ming within 4 minutes Table 3 describes how to trip the tamper switch for each type of sensor The panel announces sensor okay sensor next available sensor 4 Repeat step 3 until the desired sensors are programmed into the current group Return to step 1 to select a new group To add Keychain Tou
11. already pro grammed in the panel s memory Upper sensor numbers can be turned on or off but if an upper sensor number defaults to on we recommend that you Page 13 2 Programming the Panel Page 14 leave it on Use the settings you recorded on Table A 5 5 when programming upper sensor numbers To turn on upper sensor numbers While in program mode press STATUS upper sensor The panel announces Upper sensor okay To turn off upper sensor numbers While in program mode press BYPASS upper sensor The panel announces Upper sensor good bye Programming Feature Numbers Feature numbers set how the panel communicates with the central station the hardwire input and the user Use the set tings you recorded on Table A 6 to program feature numbers into the system To toggle feature numbers on and off While in program mode press AUXILIARY AUX ILIARY STATUS feature The panel announces Feature ON or Feature OFF Requesting CS 4000 Programming Although most information can be programmed from the panel some information must be programmed from the cen tral station Use the information you recorded on Table A 7 to inform the central station of your installation s program ming requirements Note The CS 4000 requires version 5 0 software 80 105 or greater to support Commander 2000 reporting in the ITI format and Commander 2000 programming from the CS
12. battery door 4 Press the STATUS button The panel should announce Alarm system is OFF system battery is okay AC power is okay If you hear a trouble message refer to Appendix D Trou bleshooting on page 29 mm POWER 1 22 3 4 5 amp roc 8 READY Stay 6 7 9 0 Fre Away No DELAY status BYPASS commann aux mmm TROUBLE Figure 19 Positioning the Battery Door PLACE BATTERY DOOR IN THIS POSITION THEN SLIDE UP 8333G65B DS4 Plugging In the Panel After you have made all the wiring and phone connections to the panel and installed the backup batteries plug in the panel to power up the system and activate the backup batter ies To plug in the panel 1 Plug the transformer into an outlet that is not controlled by a switch The Power and Ready LEDs turn on and the panel announces System nn sensor mm where nnis the software version number and mm is the wireless sensor capacity for the panel from 01 to 17 Note The first time the panel is powered up the sys tem sounds trouble beeps and all LEDs are on steady indicating that nothing has been pro grammed into memory yet If the Power and Ready LEDs are off and no voice message is announced unplug the transformer and refer to Appendix D Troubleshooting Note Ifthe TROUBLE LED blinks it may be because the NiCd batteries are low The batteries may need to be charged for 24 hours Although the panel can
13. charge low batteries the TROUBLE LED may blink for up to 24 hours while the batter ies are charging Note f you re installing NiCd batteries make sure the batteries are fully charged before installing them see Appendix D Troubleshooting Fully charged batteries are at least 1 2 VDC per bat tery or 7 2 VDC for six batteries 2 Press STATUS to check the system s condition Installing the Panel 3 Unplug the transformer then remove the existing screw securing the AC outlet cover CAUTION Use extreme caution when securing the transformer to a metal outlet cover You could receive a serious shock if the metal outlet cover drops down onto the prongs of the plug while you are securing the transformer and cover to the outlet box 4 Hold the outlet cover in place and plug the transformer into the lower receptacle 5 Use the screw supplied with the transformer to tighten the transformer to the outlet cover Adjusting the Panel Speaker Volume The panel speaker has eight volume levels for status sounds and status messages Alarm sounds and messages are always at full volume To adjust the panel speaker volume Press and hold COMMAND until the panel volume reaches the desired level The panel repeats Hello once for each of the eight available volume levels It starts at level 8 full vol ume and ends with level 1 low volume When the volume reaches level 1 it returns to level 8 Page 7 Programming
14. the Panel Page 8 Se Programming the Panel This section describes how to complete system configura tion programming which is the basic information that deter mines how the system operates Note User updated information such as the primary access code is set through user operations summarized in Appendix C Table C 1 and described in the Commander 2000 Owner s Manual Using Access and Programming Codes This system has the following five codes Primary access code Temporary access code Secondary access code Dealer programming code Installer programming code Access Codes The primary access code temporary access code and sec ondary access code let the user arm and disarm the system bypass sensors and operate the system The temporary and secondary access codes cannot be used to change access codes or direct bypass sensors The primary and temporary access codes can be changed from the panel See Table C 1 for a summary of user commands or the Commander 2000 Owner s Manual for details on using these codes The four available secondary access codes can only be set from the CS 4000 Refer to Requesting CS 4000 Program ming on page 14 for the procedure to set these codes Programming Codes The dealer programming code and installer programming code allow two different service personnel entry into pro gram mode The dealer programming code allows the dealer to change all programmable values The install
15. 0 to 98 except 88 and Sensor nn good bye 97 Turn on upper sensor STATUS upper zone number From 80 to 98 except 88 and Sensor nn okay ber 97 Refer to Table A 6 for feature number descriptions All programmed options with entries in the Default column except dealer programming code can be reviewed for the current setting Review Prog P P prog 5 5 programmed settings by entering the corresponding command leaving off the variable For example to review the current duress code set ting press POLICE POLICE The system announces nn okay where nn is the current duress code setting If the dealer programming code has been changed Phone Lock is enabled and the primary phone number can only be changed using the new Prog 5 5 5 5 dealer programming code The installer programming code will not allow you to program the primary phone number A The first two digits of the duress code are the first two digits of the primary access code 5 5 P y f Entries greater than 08 round down to the nearest multiple of 8 Entries less than 08 round up to 8 Primary phone number can be up to 18 digits including pauses if set from the CS 4000 A secondary phone number is also programmable from the CS 4000 Refer to Table A 5 for upper sensor number descriptions Tf CS Lock is ON P Format can only be changed from a CS 4000 Make sure reporting format is set to 00 ITI when communicating
16. 23 Instant anything that opens and closes Medical y 1 2 3 Auxiliary Local 24 hr local alarm zone protecting Auxiliary Instant 24 Instant anything that opens and closes Medical y 1 2 3 Auxiliary Sirens shut off at restoral Local Notify the user when a door is Special Instant 25 Special opened Sounds emit from a local Chime y 1 2 3 Chime annunciator 26 Fire 24 hr fire rate of rise heat and Fire Instant 1 2 3 smoke sensors 27 Local Door Window sensor Silent Instant A A 1 2 3 Custom 28 Local PIR motion sensor sound sensor or Silent Instant A 1 2 3 Custom pressure mat 29 Auxiliary Freeze sensor Auxiliary Instant A A 1 2 3 Medical Note Check marks v represent characteristics which are present in a group T When open the READY LED is off Page 22 Appendix B Programming Tables Table B 2 X 10 Lamp Module House Code Settings E Corresponding Panel House Codes A 16 32 48 64 80 96 112 128 14 160 176 192 208 224 240 B 1 17 33 49 6 81 97 113 129 145 161 177 193 209 225 241 C 2 18 34 50 66 82 98 114 130 146 162 178 194 210 226 242 D 8 19 35 51 67 83 99 115 131 147 163 179 195 21 227 243 E 4 20 36 52 68 82 100 16 132 148 164 180 196 212 228 244 F 5 21 37 53 69 85 101 117 133 149 165 181 197 213 229 245 G 6 22 38 54 70 86 102 118 134 150 166 182 198 214 230 246 H 7 23 39 55 71 87 103 119 135 151 1
17. 3 4 5 6 7 8 9 0 m 8333G29A DS4 Figure 4 Quick Reference Card Location Running Wire to the Panel You must run wire from the panel to phone power and hardwire devices Do not run wires near fluorescent lighting or parallel to AC power lines To run wires to the panel s wire access area 1 Drill holes for the necessary wire runs in the wall at the back of the wire access area see Figure 5 2 Runthe appropriate wire between each hardwire device and the panel 3 Feed wires through the holes just drilled in the panel s wire access area 4 Mark each wire run so that you know which wires for each device 5 or secure the wires to a solid structure when ever possible pal WIRE ACCESS AREA 8333G17A DS4 Figure 5 Panel Wire Access Area Connecting Devices to the Panel Refer to the wiring diagram on the back cover of this man ual for basic wiring Wire the following devices to the sys tem as necessary Hardwire sensors Hardwire sirens and or piezos WB AC Power Transformer For detailed information on installing peripheral and hard wire devices see the Commander 2000 Reference Manual and the installation sheets that accompany each device Refer to Table A 2 to calculate the hardwire device limit for the system Connecting Hardwire Sensors to the Panel The panel has one hardwire input for
18. 67 183 199 215 231 247 I 8 24 40 56 72 88 104 120 136 152 168 184 200 216 232 248 J 9 2 41 57 73 89 105 121 137 153 169 185 201 217 233 249 K 10 26 42 58 74 90 106 122 138 154 170 186 202 218 234 250 L 1 27 43 59 75 91 107 123 139 155 171 187 203 219 235 251 M 12 28 44 60 76 92 108 124 140 156 172 188 204 220 236 252 N 13 29 45 61 77 93 109 125 141 157 173 189 205 221 237 253 14 30 46 62 78 94 110 126 142 158 174 190 206 222 238 254 5 31 47 63 79 95 11 127 143 159 175 191 207 223 239 2557 T This house code is reserved for demo Panels only Page 23 Appendix B Programming Tables Page 24 Appendix C Command Summary Appendix C Command Summary This appendix contains a summary of all system commands and what each command does User Command Summary Table C 1 provides a description of all commands for operating the system For commands that require an access code use either the primary access code or the temporary access code unless otherwise indicated While these are called user commands you may need to use some or all of these commands during the installation and programming process Table C 1 Summary of User Commands Action Command Short Command A Voice Message Confirmation Disarm to level 1 ACCESS CODE 1 COMMAND 1 t Alarm system is OFF Arm to level 2 ACCESS CODE 2 COMMAND 2 1 Alarm system is ON level 2 Arm to level 2 No Delay ACCESS CODE 2 4 COMMAN
19. C outlet 3 Refer to Table A 4 for the house code you programmed into the Panel then find the letter that corresponds to that house code from Table B 2 Each letter setting rep resents 16 house codes Example House code 113 corresponds with B on the X 10 Lamp Module s house dial 4 Set the house dial on the module to the appropriate let ter Note The setting on the unit number dial does not affect the operation of the module Installing Wireless Devices Testing the System You should test the system after installing a new system after servicing the system and after adding or removing devices from the system Testing Sensors We recommend that you do a sensor test at the beginning of every installation before the sensors are permanently mounted You should also do a sensor test whenever a sen sor related problem occurs Note While the sensor test is a valuable installation and service tool it only tests sensor operation for the current conditions You should perform a sen sor test after any change in environment or equipment Performing the Sensor Test To perform the sensor test 1 Place all sensors in their secured state normally open or normally closed 2 Replace the battery door on the panel if the door is off 3 Cover PIR lenses 4 Enter the primary ACCESS CODE 9 at the panel or a touchpad The system sounds one long beep then announces Sensor test is ON Panel LEDs begin to scroll
20. D 2 4 T Alarm system is ON level 2 no delay Arm to level 2 Indirect Bypass ACCESS CODE 2 BYPASS Alarm system is ON level 2 sensor sen sor bypassed Arm to level 3 ACCESS CODE 3 COMMAND 3 Alarm system is ON level 3 Arm to level 3 No Delay ACCESS CODE 3 4 COMMAND 3 4 f Alarm system is ON level 3 No delay Arm to level 3 Indirect Bypass ACCESS CODE 3 BYPASS Alarm system is ON level 3 Sensor sen sor bypassed Direct Bypass primary ACCESS CODE BYPASS sensor Sensor sensor bypassed Chime On Off ACCESS CODE 7 COMMAND 7 ON OFF Phone test On ACCESS CODE 8 COMMAND 8 t Phone test is ON Sensor test On ACCESS CODE 9 COMMAND 9 Sensor test is ON Lights On Off ACCESS CODE 0 COMMAND 0 ON OFF Define new primary access code primary ACCESS CODE STATUS 8 new primary access code new primary access code okay Define new temporary access code primary ACCESS CODE STATUS 7 new temporary access code new temporary access code okay Review alarm memory COMMAND STATUS Alarm memory is okay or Sensor sensor alarm type alarm memory Review panel status STATUS Alarm system is see Owner s Manual for possible messages Adjust speaker volume COMMAND press and hold Hell
21. Line Hardwire Interior Siren and Piezo the Hardwire Interior Siren and Piezo the Piezo Status Beeper and the Hardwire Exterior Siren respectively Installing the Panel SLIM LINE HARDWIRE INTERIOR SIREN AND PIEZO 60 483 01 12 13 14 8333G05D DS4 Figure 8 Wiring the Slim Line Hardwire Interior Siren and Piezo HARDWIRE INTERIOR SIREN PART 60 278 BLACK 1 RED 12 13 14 RED 8333G07A DS4 BLACK Figure 9 Wiring the Hardwire Interior Siren and Piezo Page 3 Installing the Panel Page 4 12 13 BLACK PIEZO STATUS BEEPER PART NO 30 006 8333G08A DS4 Figure 10 Wiring the Piezo Status Beeper 13 14 BLACK RED HARDWIRE EXTERIOR SIREN 13 046 8333G09A DS4 Figure 11 Wiring the Hardwire Exterior Siren Connecting the Panel to the Phone Line Connecting the Phone Cord to the Panel The DB 8 cord provided with the panel is an 8 lead phone cord with a modular plug This cord lets the user unplug the panel from the RJ 31X jack to restore the premises phones if the panel will not release the phone line This capability is required by many local ordinances To connect the DB 8 cord to the panel 1 Bend the ends of the terminal lugs on the DB 8 cord to 90 see Figure 12 Figure 12 Bend DB 8 Cord Lugs 90 Before Conn
22. S OUTPUT SPLICE SPLICE SLIM LINE HARDWIRE INTERIOR SIREN AND PIEZO 60 483 01 HARDWIRE EXTERIOR SIREN 13 046 NEN Si BLACK RED IS 9 10 11 12 13 14 15 16 17 18 E Ti R1 R z gt gt o amp o r BROWN GRAY 2 2 GREEN n RED e SEE BOXED FIGURES BELOW BRN GRY SPLICE WIRE GRN RED z 9 lt gt pa gt c BLACK m tc WHITE OR YELLOW USE EITHER SINGLE CONTACT OR MULTIPLE CONTACT PARALLEL WIRING BUT NOT BOTH SHOWN IN CLOSED ALARM STATE MULTIPLE CONTACTS IN PARALLEL a z 10 4 7k Ohm EOL RESISTOR 49 365 MAGNET SINGLE CONTACT 4 7k Ohm EOL RESISTOR 49 365 8333G04D DSF
23. Touchpads The Panel does not respond to touchpad commands 1 Operate touchpads from different locations within the premises to identify areas of intermittent operation 2 Program the touchpads into the Panel X 10 Lamp Modules Lights controlled by t he X 10 Lamp Module do not work 1 Check that the lamp has a working bulb 2 Confirm the lamp s operation at a working outlet 3 Check that the lamps are plugged into X 10 Lamp Modules and the X 10 Lamp Modules are plugged into outlets that are not controlled by a switch Relocate to nonswitched outlets if necessary 4 Check that the Panel is powered by the Line Carrier Power Transformer and not the 2 wire standard Class II Power Transformer 5 Check that the HOUSE dial on the X 10 Lamp Module matches the house code pro grammed into the Panel Page 33 Appendix D Troubleshooting Page 34 SYSTEM WIRING DIAGRAM a e BATTERY BUCKET LINE CARRIER XFMR 60 346 500 2 3 4 5 6 7 o 8 g 8 2 2 8 2 5 5 gt lt 5 E a ag 55 5 2 TELCO oo PROTECTOR BLOCK CLASS Il XFMR 60 515 GREEN RED EXISTING PHONE PREMISES PHONE JACK LINE 2 GREEN RED 2 4 7k Ohm EOL gt RESISTOR 49 365 MAGNET SINGLE CONTACT USE EITHER SINGLE CONTACT OR MULTIPLE CONTACT SERIES WIRING BUT NOT BOTH MULTIPLE CONTACTS IN SERIE
24. X 10 USA Inc Installation Instructions 22 22 2222 7 3 Installing the Panel This section describes how to install the system and related hardwire devices Plan out your system before beginning the installation using the worksheets provided in Appendix A Mounting the Panel The panel can be mounted on a sheet rock wall but depend ing on the mounting surface you may need additional mounting hardware WARNING Do not disassemble the panel or you may damage the panel or the mounting area To mount the panel on a wall 1 Loosen the two screws on the bottom of the panel until you can slide the battery door down and out see Figure 1 Two full turns should be enough to allow you to remove the battery door without removing the screws completely Power 1 2 3 4 5 READY Stay 6 7 8 9 rr AWAY No DELAY status BYPASS commano TROUBLE i BATTERY DOOR on 1 8333G78B DS4 Figure 1 Loosen the two battery door screws Installing the Panel 2 Remove the battery bucket from the panel by removing the screw securing it on the right side see Figure 2 CAUTION If batteries are in the battery bucket make sure that the exposed ends of the red and black leads do not touch each other 3 Hold the panel upside down against the wall at the desired height and location see Figure 3 If you plan on attaching the Slim Line Hardwire Interior Siren 60 483 to the right side of the
25. agic Key can be used The following procedure explains how to remove the cover from the panel To remove the Magic Key cover from the panel 1 Before mounting the panel look at the backside or If the panel is already mounted remove it from the wall by lifting it off the mounting screws 2 Locate the square hole in the upper left corner of the back of the panel 3 Insert a small screwdriver into this hole and press to release the cover retainer tab The cover will extend out of the slot about 27 inch 4 Lift the cover out of the slot see Figure 20 Closing the Magic Key Slot To replace the Magic Key cover in the panel Insert the cover into the slot see Figure 20 The retainer tab holds the cover in place Uploading Panel Programming The Magic Key must be programmed with a panel s mem ory configuration before it can be used to program other panels To upload the panel s memory to a Magic Key 1 Remove the panel s battery door 2 Enter the DEALER or INSTALLER PROGRAM MING CODE 3 Press COMMAND STATUS 4 Insert and hold the Magic Key in the key slot while applying pressure until the panel begins to speak may take up to 5 seconds The panel announces Memory okay or see Table 4 for alternate messages 5 Remove the Magic Key If you hear a failure message remove the Magic Key and try again starting from step 3 If you continue to hear failure messages see Table 4 Downloading Pa
26. amming command that sets feature numbers Deleting a Hardwire Sensor To delete the hardwire sensor While in program mode press BYPASS 1 8 The panel announces Sensor one eight good bye Adding Wireless Touchpads Wireless touchpads allow the user to control the system without having to go to the panel Most operations can be done with a wireless touchpad The system supports up to four wireless touchpads To add wireless touchpads 1 While in program mode press STATUS STATUS ID where ID is a touchpad ID number from 1104 The panel announces ID 2 Press BYPASS on the wireless touchpad that you want to add The panel announces ID okay 3 Repeat steps 1 and 2 for each touchpad To add Keychain Touchpads as wireless touchpads 1 While in program mode press STATUS STATUS ID ID st is a touchpad ID number from 1 to 4 The panel announces ID 2 Trip the Keychain Touchpad by simultaneously press ing the Arm and Disarm buttons until the LED blinks The panel announces ID okay 3 Repeat steps 1 and 2 for each wireless touchpad Page 11 Programming the Panel Page 12 Deleting Wireless Touchpads To delete a wireless touchpad from memory While in program mode press BYPASS BYPASS ID The ID number is a touchpad ID number from 1 to 4 The panel announces ID good bye Programming Panel Configuration Options panel configuration
27. ances that Police Standard 2 3 Exit require a standard delay time y Delay 11 Entry Garage doors and entrances that Police Extended 2 3 Exit require an extended delay time y Delay 12 N A If this group is entered group 11 is actually assigned 13 Instant Exterior doors and windows Police Instant A A 2 3 Perimeter 14 Instant Interior doors T Police Follower 2 3 Interior 15 Instant Interior PIR motion sensors Police Follower 4 A 2 3 Interior 16 Instant Interior doors Police Follower A A A 3 Interior 17 Instant PIR motion sensors Police Follower A 3 Interior Appendix B Programming Tables Table B 1 Sensor Group Characteristics er 2 CS Arming No Name Application Alarm Delay Restoral Supervisory Report Chime Levels 18 N A If this group is entered group 17 is actually assigned 19 Delayed Interior doors that initiate a delay Police Standard 3 Interior before going into alarm Delayed PIR motion sensors that initiate a Police Standard A A 20 ua 3 Interior delay before going into alarm Local 24 hr local alarm zone protecting Police Instant 21 Instant anything that opens and closes y y 1 2 3 Interior Local Same as group 21 plus activation Police Standard 22 Instant initiates a delay before going into 1 2 3 Interior alarm Local 24 hr local alarm zone protecting Auxiliary Instant
28. chpads as wireless sensors 1 While in program mode press STATUS group Group number must be unsupervised either 01 03 06 or 07 The panel announces Sensor level group 2 Enter sensor Sensor number can be from 01 to 17 The panel announces Sensor sensor Proceed to step 3 If the panel announces nvalid try again you have selected a sensor number that has already been pro grammed or does not exist or time has run out Return to step 1 to try again 3 Trip the Keychain Touchpad by simultaneously press ing the Arm and Disarm buttons until the LED blinks The panel announces Sensor okay sensor next available sensor 4 Repeat step 3 until the desired sensors are programmed into the current group Return to step 1 to select a new group To exit from adding sensors B Press COMMAND The system announces Invalid try again and the panel exits from adding sensors Note When you exit from adding sensors the panel is still in program mode Table 3 Methods for Tripping Learn Mode Sensors Sensor Action Door Window T Open sensor cover Portable Emergency Buttons Press the appropriate emergency button s PIR Motion Open PIR case Keychain Touchpad Simultaneously press the Arm and Disarm buttons until the LED blinks Shock T Open sensor cover Press test button and hold for 30 seconds until the test alarm begins sounding System Smoke
29. ecting to Terminals 2 Connect the terminal lugs on the DB 8 cord to the panel see Figure 13 15 16 17 18 T Ri R BROWN GRAY GREEN RED 8333G24A DS4 Figure 13 Wiring DB 8 Cord to Panel 3 Wrap each end of the four extra wires with electrical tape to insulate them and tape them together in case they are needed for future use Checking the Phone Line Polarity Reversed polarity somewhere in the phone system is a com mon cause of phone problems Checking phone line polarity before making connections reduces the risk of such prob lems To check phone line polarity 1 Locate the Telco protector block or network interface where the telephone lines come into the premises This must be between the incoming phone line and the first premises phone 2 Using a digital voltmeter that measures DC volts con nect the positive lead of the voltmeter to one terminal on the Telco block Connect the negative lead of the voltmeter to the other terminal on the Telco block 3 Mark the positive terminal on the Telco block see Fig ure 14 A B TELCO TELCO PROTECTOR PROTECTOR BLOCK BLOCK MARK 2 gt q MARK THIS THIS PREMISES PHONES PREMISES PHONES RED BLACK RED 4 BLACK DC VOLTS DC VOLTS v vc 8333G01C DS4 Figure 14 Checking Phone Line Polarity If the voltmeter displays a positive voltage the positive terminal is connected to the pos
30. emises phones Polarity sensitive phones exist on the premises Reverse the wires you connected to the brown and gray wire terminals on the RJ 31X Jack Appendix D Troubleshooting Table D 1 Troubleshooting System Problems Device Problem Solution Sensor Panel announces Sensor sensor Trouble Put the sensor s cover on if it is off Activate the sensor Panel announces Sensor sensor Failure The sensor is not communicating with the Panel Panel announces Se sensor low battery Replace the sensor s battery Smoke Sensor Beeps once every minute Batteries are low Replace the smoke sensor batteries Trouble Beeps see also Panel Press the STATUS button for a voice message of the problem This disables the trouble beeps until the Panel calls in its daily report Wireless Sensors The Panel does not respond to sensor activity There are no alarm chime or sensor test sounds 1 Check that the sensor battery is installed 2 Check the sensor battery for low voltage Replace alkaline or lithium batteries if necessary 3 Check that the sensor number is programmed into Panel memory Program the sen sor if necessary The Panel responds intermittently to sensor signals 1 Rotate the position of the sensor from 90 to 180 2 Mount the sensor in a different location Wireless
31. ensor s battery and replace the sensor Locate sensors within 100 feet of the panel whenever possi ble The receiver s open air range is typically 800 feet but this range may vary depending on the installation environ Page 16 __ gt ment Mounting sensors within 100 feet of the panel reduces the impact of environmental conditions that may exist on the premises Sometimes a change in sensor location can help overcome adverse premises conditions To improve sensor communication you can Reposition the sensor Relocate the sensor If necessary replace the sensor To reposition the sensor 1 Rotate the sensor and test for improved sensor commu nication at 90 and 180 from the original position 2 If poor communication persists relocate the sensor as described below To relocate the sensor 1 Test the sensor a few inches from the original position 2 Increase the distance from the original position and retest until an acceptable location is found 3 Mount the sensor in the new location or If no location is acceptable replace the sensor as described in the next procedure To replace the sen sor To replace the sensor 1 Test a working sensor at the same location 2 Ifthe transmission beeps remain below the minimum level avoid mounting a sensor at that location or If the replacement sensor works contact ITI for repair or replacement of the proble
32. er program ming code allows the installer to change all values except the dealer programming code and the primary phone num ber Table 2 shows the defaults for the codes used with the sys tem Table 2 Default Code Settings Name of Code Default Dealer Programming Code 4321 Installer Programming Code 4321 Primary Access Code 1234 Secondary Access Code None Temporary Access Code None The dealer programming code and installer programming code share the same default The installer programming code can never be changed from the default If the dealer programming code is changed from the default the dealer programming code and primary phone number are pro tected but the installer can perform all other panel program ming WARNING CommLock settings determine if the dealer or the central station has control over an account Read Selecting Communication Locking on page 9 before attempting to program this panel Also check your com pany s procedure for handling CommLock Entering and Exiting Program Mode Entering Program Mode To enter program mode 1 Enter the primary ACCESS CODE 1 The panel announces Alarm system is OFF 2 Loosen the battery door until the READY LED turns off Note Every time the battery door is removed after the initial STIME report the panel s tamper switch is activated and the system begins a 2 minute backup battery test The charging voltage that is n
33. est Sensor A Action D W T f Open the secured door or window After counting the beeps close the door or window PIR Motion Avoid the PIR s view for 5 minutes Enter its view or use the PIR s walk test feature Shock Tap the glass twice away from the sen sor Wait 30 seconds between tests Smoke Press and hold the test button until the system sounds transmission beeps Emergency buttons Press the appropriate button s until the Touchpads Keychain system transmission beeps stop Touchpads and panel i A Refer to a particular sensor s installation instructions for details on tripping sensors D W includes standard Recessed and Slim Line Door Window Sensors i Activate all portable emergency buttons and wireless touchpads from various locations on the premises f Listen for the appropriate number of beeps before restoring the sensor Restoring the sensor too soon results in a mixture of transmission and restoral beeps Table 6 Minimum Transmission Beeps Type of Sensor Number of Beeps Intrusion Sensors 7 8 beeps Wireless Environmental Panic Buttons 7 8 beeps Hardwire Loops 1 Panel Touchpad Emergency Buttons 1 If a Sensor Fails the Sensor Test If the system does not beep when the sensor is tripped use an RF Sniffer 60 401 to verify that the sensor is transmit ting Constant beeps from the RF Sniffer indicate a runaway sensor Remove the s
34. itive lead of the voltme ter Mark that terminal positive see A in Figure 14 or If the voltmeter displays a negative voltage the posi tive terminal is connected to the negative lead of the voltmeter Mark that terminal positive see B in Figure 14 Connecting the Panel to the Incoming Phone Line Installing the RJ 31X jack CA 38A in Canada completes the connection between the Telco block and the panel To connect the RJ 31X CA 38A 1 Mount the RJ 31X within reach of the DB 8 cord 2 Runa 22 gauge 4 lead wire a splice wire which you supply from the Telco protector block to the RJ 31X jack 3 Connect the splice wire to the RJ 31X jack as shown in Table 1 and Figure 15 Table 1 Connecting the Splice Wire to the RJ 31X RJ 31X Terminals Splice wire Green Green Red Red Gray White or Yellow Brown Black Installing the Panel BRN GRY WHITE OR YELLOW 8333G72A DS4 Figure 15 Wiring the RJ 31X Jack 4 Disconnect the premises phone line s positive and neg ative leads at the Telco protector block which you located in the previous procedure Checking Phone Line Polarity see A in Figure 16 If there are multi ple phone lines at the Telco protector block keep the positive and negative leads grouped separately when you disconnect see B in Figure 16 A B TELCO TELCO PROTECTOR PROTECTOR BLOCK BLOCK PREMISES
35. m sensor Testing Phone Communication Perform a phone test to check the phone communication between the panel and the central station A phone test takes a maximum of 15 minutes to complete however most of the time the phone test is much shorter WARNING Before performing a phone test read Selecting Communication Locking on page 9 It is possible for a central station to lock your account To perform a phone test 1 Enter ACCESS CODE 8 The panel speaker and all interior sirens sound one long beep and the panel announces Phone test is ON Panel LEDs begin to scroll The system returns to level 1 when the phone test is complete The panel announces Phone test is okay alarm system is OFF If the panel announces Phone test failure alarm system is OFF check to be sure the panel is plugged into the panel s phone jack Proceed to the next procedure If the phone test fails If the phone test fails 1 2 3 4 Check to be sure the panel is plugged into the RJ 31X jack Enter ACCESS CODE 8 again If the phone test fails again check the phone number programmed into the panel If the phone test fails again check the phone connec tion wiring Refer to Connecting the Panel to the Incoming Phone Line on page 5 Testing Central Station Communication After performing sensor and phone test check that the sys tem is reporting alarms successfully to the central station Also verify
36. nel Programming To download information from a Magic Key 1 Remove the panel s battery door 2 Enter the DEALER PROGRAMMING CODE 3 Press COMMAND then BYPASS 4 Insert and hold the Magic Key in the key slot while applying pressure until the panel begins to speak may take up to 20 seconds The panel announces Memory okay or see Table 4 for alternate messages 5 Remove the Magic Key If you hear a failure message remove the Magic Key and try again starting from step 3 If you continue to hear failure messages see Table 4 The panel clears it s own memory to the default settings and announces Memory goodbye if there is a download failure from the Magic Key lt n POWER 1 2 3 4 5 s r8 READY STAY 6 7 8 9 0 FR AWAY ONO DELAY STATUS BYPASS COMMAND ax TROUBLE 8333G45A DS4 Figure 20 The Magic Key Cover and Location on Panel Table 4 Uploader Downloader Mode Voice Messages Message Definition Memory okay Upload download was successful Memory good bye Download was unsuccessful Panel memory has been cleared repeat procedure nnn memory okay Successful completion of process nnn number of uses 254 or less left in Magic Key Invalid try Key type is not recognized Repeat again procedure Failure 2 30 second time out for uploading or downloading Failure 3 Attempt to upload to a key type that does not accept uploading
37. o hello hello hello This short command only works when arming to a higher level This short command only works when feature number F26 is ON This command only works if the sensor you are bypassing is active in the current security level A The COMMAND button will not work for arming and disarming if upper sensor numbers 84 and 85 are set to ON Page 25 Appendix C Command Summary Program Mode Command Summary Table C 2 provides a description of all system commands you can use when the panel is in program mode To enter program mode you can use either the installer programming code or the dealer programming code unless otherwise indicated Table C 2 Summary of Program Mode Commands Voice Message Default Action Command n Variable ag Confirmation t Add wireless touchpad STATUS STATUS touchpad ID From 1 to 4 n Hello Add wireless sensor STATUS group sensor Group from 00 to 29 Sensor level group Sensor from 01 to 17 sensor sensor Clear panel memory POLICE POLICE AUXILIARY AUXILIARY Memory good bye system version Set feature number T AUXILIARY AUXILIARY STATUS From 20 to 27 nn ONor nn OFF feature number Delete a learned sensor BYPASS sensor From 01 to 18 Sensor nn good bye Delete primary phone num FIRE FIRE BYPASS 1 Clears primary phone num Phone okay ber ber
38. ontact the battery bucket wires are connected to the Panel and the transformer is plugged in 3 Check for proper wiring at the Panel and the transformer 4 Measure the incoming voltage at the Panel terminals A standard transformer reads 12 VAC at terminals 1 and 3 5 Remove the backup battery power by either disconnecting the battery bucket s red wire from terminal 7 or by taking the batteries out of the bucket 6 With a voltmeter check the voltage at Panel terminals 6 and 7 The reading may range from 9 to 14 VDC When the Panel is running a backup battery test the reading at terminals 6 and 7 may range from 3 6 to 5 2 VDC The Panel automatically runs a backup battery test under the following conditions if the first STIME has occurred 1 during the sen sor test 2 after activating the Panel s tamper including removing or installing the battery door when upper sensor 92 is ON 3 once every 24 hours at the pro grammed STIME If the voltage at terminals 6 and 7 is not within the range described in step 6 call Technical Services If the voltage at terminals 6 and 7 is within the range described in step 6 continue on to step 7 7 Restore the backup battery power by either reconnecting the battery bucket s red wire to terminal 7 or by reinstalling the batteries in the battery bucket While the AC power transformer is plugged in the Panel charges the batteries Once the batteries reach 7 0 VDC measured while in ba
39. options are numeric settings that affect how the system operates and communicates Use the panel configuration settings you recorded on Table A 4 to pro gram the system You can program these options in any order To program panel configuration options While in program mode enter the command sequence found in Table C 2 supplying your configuration set ting variable The panel announces the variable and Okay Programming from the Magic Key The Magic Key is a dime sized programmable disk that can be attached to a keychain When used in uploader down loader mode you can copy panel configuration information from a panel s memory to the Magic Key The Magic Key copies all programmable panel settings whether pro grammed from the panel or a CS 4000 Once the panel information is uploaded the Magic Key can be used to download the information to any panel that you want to have the same configuration This is very useful for maintaining a backup of a panel s configuration or for quickly transferring programming options between similar systems Note The Magic Key uploads and downloads the com plete panel configuration If you only want to bor row a portion of a panel s configuration you must modify the source panel before the upload or you must modify the destination panel after the download Opening the Magic Key Slot Most systems have a plastic cover over the Magic Key slot You must remove this cover before the M
40. ormally present for NiCd rechargeable batteries is not available during the battery test 3 Enter the dealer programming code or installer pro gramming code at the panel The LEDs on the panel begin to blink and the speaker sounds trouble beeps to indicate that the system is in program mode Perform all desired programming before exiting program mode Exiting Program Mode You must exit program mode after completing programming to return the panel to normal operation To exit program mode Attach the battery door to the panel The LEDs on the panel stop blinking and the speaker stops sounding trouble beeps Selecting Communication Locking The Communication Lock feature determines if the dealer or the central station has control over the customer account Communication Locking accomplishes this with two inde pendent locking methods B Phone Lock Central Station Lock If your company does not own the CS 4000 that will provide monitoring but you want to maintain control over customer accounts Phone Lock must be enabled before the panel reports to a central station WARNING The CS 4000 can place a Central Station Lock on any panel account that has not already been phone locked by the dealer It Programming the Panel is possible for a central station to lock your account Note If Central Station Lock is ON you cannot change the reporting format P Format from the panel Note A panel can operate wi
41. pad 2 Button 60 659 43 Keychain Touchpad 4 Button Table A 2 Hardwire Devices Part 222 No Description Qty mA Total Hardwire Sensors 13 068 Magnetic Contact N A g press fit 13 070 Magnetic Contact N A surface mount Hardwire Sirens Slim Line Hardwire 607483 Interior Siren amp Piezo BOUES 60 278 Hardwire Interior Siren 75 mA and Piezo 30 006 Piezo Status Beeper 5mA 13 046 Hardwire Exterior Siren 100 mA Total Power Consumption cannot exceed 290 mA Appendix A System Planning Worksheets Table A 3 Sensor Groups and Locations No Group Type and Location 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Hardwire input Table A 4 Panel Configuration Settings Feature Choices Default Setting House Code 001 254 001 Duress Code 00 99 Siren Time out 02 99 minutes 05 Entry Delay 08 88 seconds 32 Exit Delay 08 88 seconds 32 Account Number 00000 99999 00000 Primary Phone Up to 18 digits Number including pauses Reporting Format 00 00 01 4 2 2300 Hz 03 4 2 1400 Hz T Make sure phone format is set to 00 ITI when communicating with ToolBox Page 19 Appendix A System Planning Worksheets Page 20 Table 5 Upper Sensor Numbers
42. panel you will need at least 3 3h inches to the right of the panel mm 1 2 3 4 5 amp rouc 8 mm READY mm Stay 6 7 8 9 0 FRE mmm AWAY No DELAY status BYPASS commanD aux se TROUBLE I H BATTERY BUCKET 8333G14A DS4 SCREW Figure 2 Remove the battery bucket screw 4 Mark the location of the mounting keyholes MOUNTING KEYHOLE LOCATIONS 3 mmo 0 6 8 9 s ere vd 7 8333G16A DS4 Figure 3 Mark Mounting Keyhole Locations 5 Install the appropriate mounting hardware at the two locations you just marked and hang the panel right side up on the screws just installed 6 Mark the two lower mounting keyholes then remove the panel 7 Install the appropriate mounting hardware Do not tighten the lower mounting screws completely at this time 8 Hang the panel on the four screws Installing the Panel 9 Gently tighten the lower screws to secure the panel to the wall 10 Insert the Quick Reference Card into the space at the top back side of the panel see Figure 4 Make sure that the TEST WEEKLY tab on the card is facing out Also remember to fill this card out when the install is complete QUICK REFERENCE CARD 1 2
43. ss Sensors 15 Installing X 10 Lamp Modules Testing the System 15 Testing Sensors 15 Testing Phone Communication 16 Testing Central Station Communication 17 Appendix A System Planning Worksheets 19 Appendix B Programming Tables 21 Appendix C Command 25 User Command Summary 2 2 25 Program Mode Command Summary 26 Appendix D Troubleshooting 29 Interactive Technologies Inc 2266 North Second Street North Saint Paul MN 55109 612 777 2690 Document Number 46 586 Rev C WIRELESS General notices This manual may refer to products that are announced but are not yet available If you experience trouble with this equipment please contact Interactive Technologies Inc 2266 North 2nd Street North St Paul MN 55109 for service and repair information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Trademarks ITI and Commander are registered trademarks of Interactive Technologies Inc X 10 is a registered trademark of
44. terior sirens are not producing alarm sounds Check for correct wiring at the siren and Panel terminals Exterior sirens produce status sounds Move the siren s positive wire from Panel terminal 12 to 14 Interior sirens are not producing sounds Check for correct wiring at both the siren and Panel terminals Interior sirens produce low volume alarm and high volume status sounds Reverse the interior siren wires at Panel terminals 12 and 14 Lights Light using X 10 Lamp Module does not work See X 10 Lamp Modules in this table Panel Panel does not power up 1 Check the circuit breaker to be sure the circuit is live 2 Check that the backup batteries are installed correctly the battery bucket wires are connected to the Panel and the transformer is plugged in 3 Check for proper wiring at the Panel and the transformer 4 Measure the incoming voltage at the Panel terminals A standard transformer reads 12 VAC at terminals 1 and 3 Appendix D Troubleshooting Table D 1 Troubleshooting System Problems Device Problem Solution Panel Continued POWER LED is flashing the TROUBLE LED is flashing and pressing the STATUS button confirms Sys tem Battery Failure 1 Check the circuit breaker to be sure the circuit is live 2 Check that the backup batteries are installed correctly the tabs are making c
45. th or without a locking method however it is not possible for a panel to use both methods simultaneously If the panel s dealer programming code is not the default Phone Lock is enabled and a CS 4000 cannot enable Central Station Lock for that panel If the panel s security code is not the default Central Station Lock is enabled and the panel will not allow the dealer to change the dealer program ming code Phone Lock Phone Lock uses the dealer programming code to determine who has programming privileges for the primary phone number used for panel reports to the CS 4000 The dealer programming code and installer programming code share the same default When the dealer programming code is changed from the default the dealer programming code and phone number are protected but the installer can perform all other panel programming WARNING Clearing memory does not reset the dealer programming code If the dealer program ming code is changed from the default make sure to document the new code in a safe place If you forget or lose your dealer programming code you can only reset the primary phone number and dealer program ming code by sending the panel to ITI To change the dealer programming code 1 While in program mode press AUXILIARY 4 AUX ILIARY BYPASS 2 Enter the new DEALER PROGRAMMING CODE twice Example 54325432 The system confirms the change by announcing Okay If the code was not repeated exactly Cen
46. that the X 10 Lamp Modules are operating cor rectly WARNING Before performing a central station commu nication test read Selecting Communica tion Locking on page 9 It is possible for a central station to lock your account To test communication with central station 1 2 3 4 5 Call the central station and tell the operator that you will be testing the system Arm the system Trip at least one sensor of each type fire intrusion etc to verify that the appropriate alarms are working correctly If X 10 Lamp Modules are installed check to be sure they operate correctly The lights should come on steady during fire and auxil iary medical alarms and flash during an intrusion alarm When you finish testing the system call the central sta tion to verify that the alarms were received Testing the System Page 17 Testing the System Page 18 Se eee Appendix A System Planning Worksheets Fill in customer information about this installation below Customer Address City State Province ZIP County Phone Table A 1 Wireless Sensors Part No Description Qty 60 686 43 Door Window Sensor 60 706 43 Shock Sensor 60 639 43 Motion Sensor 60 668 43 System Smoke Sensor 60 705 43 Water Resistant Emergency Sensor 60 687 43 Hi Tech HandHeld Wireless Touch pad 60 707 43 Keychain Touch
47. ting sensor group numbers and X 10 Lamp Module house codes Table notes for Table B 1 appear at the bottom of the table on the next page Table B 1 Sensor Group Characteristics Armi No Name Application Alarm Delay Restoral Supervisory us t Chime jue 00 Fixed 24 hr audible fixed emergency but Police Instant RI RI 12 3 Panic tons 01 Portable 24 hr audible portable emergency Police Instant A 1 273 Panic buttons 02 Fixed 24 hr silent fixed emergency but Silent Instant A A 12 3 Panic tons 03 Portable 24 hr silent portable emergency but Silent Instant 1 2 3 tons 04 Fixed 24 hr auxiliary sensor such as Pen Auxiliary Instant A A 1 2 3 Auxiliary dant Panic or holdup button Medical 05 Fixed 24 hr auxiliary emergency button Auxiliary Instant A A 1 2 3 Auxiliary Siren shutoff confirms CS report Medical 06 Portable 24 hr portable auxiliary alert button Auxiliary Instant 1 2 3 Auxiliary Medical 07 Portable 24 hr portable auxiliary button Auxiliary Instant 1 2 3 Auxiliary Siren shutoff confirms CS report Medical 08 Special Special belongings such as gun cab Police Instant A A 1 2 3 Intrusion inets and wall safes 09 Special Special belongings such as gun cab Police Standard 1 2 3 Intrusion inets and wall safes 10 Entry Garage doors and entr
48. to arm to level 2 or 3 Arm to the desired level before you try bypassing a sensor Central Station Reporting Central station is not receiving reports Check that the DB 8 Cord is plugged into the RJ 31X Jack 2 Check for proper wiring of the RJ 31X Jack 3 Verify the phone number of the receiver line with the central station operator Reprogram the phone number and retest if necessary Replace the RJ 31X Jack Check that the DB 8 Cord is properly wired to the Panel terminals Replace the DB 8 Cord Check that the premises phone line is working Perform a phone test 29 Appendix D Troubleshooting Page 30 Table D 1 Troubleshooting System Problems Device Problem Solution False Alarm Alarm is being sent Enter ACCESS CODE 1 to cancel the alarm This command bypasses the alarm if done within 8 to 20 seconds Hardwire Input Panel does not respond to hardwire input activation Check that sensor 18 is programmed into Panel memory and add if necessary Panel announces Se one eight trouble 1 Check that the 4 7K ohm resistor is installed correctly in the circuit 2 Check a normally open N O circuit for a break in the wires 3 Check a normally closed N C circuit for a short in the wires 4 Check feature number F24 for the correct setting Hardwire Siren Ex
49. tral Station Lock is enabled or the code entered is the same as another programmed code the system announces Invalid try again Return to step 1 to try again 3 Exit program mode by replacing the battery door or continue on to perform any desired programming pro cedures listed below Page 9 Programming the Panel Page 10 Central Station Lock Refer to the CS 4000 Central Station Installation and User s Manual 46 056 for a complete discussion of the Central Station Locking feature Clearing Memory Before programming a new panel clear the memory If the dealer programming code is different from the installer pro gramming code clearing memory does not clear the pri mary phone number or the dealer programming code Note When entering command sequences both emer gency buttons POLICE FIRE and AUXIL IARY must be pressed at the same time to register a single entry If two entries are listed in a step both buttons must be pressed twice Note Do not attempt this procedure unless you are in program mode pressing both emergency but tons can result in an emergency alarm You must replace the battery door or close the tamper switch before you can disarm the system to can cel the alarm To clear panel memory 1 While in program mode press POLICE POLICE The panel beeps each time you press the buttons 2 Immediately press AUXILIARY AUXILIARY The panel beeps each time you press the buttons
50. ttery test the TROUBLE LED turns off and the POWER LED stops flashing If the trouble condition persists after 24 hours replace the NiCd batteries All Panel LEDs are flashing The Panel is in program mode All Panel LEDs are scrolling A system alarm has occurred since the Panel was last armed or Panel is in sensor test or phone test Press STATUS for a description of the alarm Page 31 Appendix D Troubleshooting Page 32 Table D 1 Troubleshooting System Problems Device Problem Solution Panel Continued Panel powers up but does not remain on 1 Check the circuit breaker to be sure the circuit is live 2 Check that the backup batteries are installed correctly the tabs are making contact the battery bucket wires are connected to the Panel and the transformer is plugged in 3 Check for proper wiring at the Panel and the transformer 4 Measure the incoming voltage at the Panel terminals A standard transformer reads 12 VAC at terminals 1 and 3 5 Check the voltage at Panel terminals 6 and 7 The voltage should rise slowly indi cating the batteries are charging When the voltage reaches approximately 7 volts VDC the Panel should turn back on If the Panel fails to remain operational continue to step 6 6 Remove the batteries from the battery bucket and check each battery s voltage using a voltmeter Replace any batteries that are lower than approximatel
51. ual for the system wiring diagram WARNING If batteries are in the battery bucket don t let the exposed ends of the red and black leads touch each other The batteries could drain the wires could heat up and the bat teries could explode 4 Connect the black wire from the battery bucket to panel terminal 6 GND 5 Connect the red wire from the battery bucket to panel terminal 7 6 Install six of the appropriate AA batteries in the order and direction shown in Figure 18 3 2 10 1 2 3 8333G28A DS4 Figure 18 Battery Polarity and Order of Installation 7 Secure the battery bucket in the panel using the screw removed earlier To replace backup batteries 1 Disarm the system to level 1 2 Remove the battery door from the panel 3 Remove the backup batteries from the battery bucket in reverse order of the installation shown in Figure 18 Then proceed to step 6 in To install backup batteries on page 6 to complete the replacement Installing the Battery Door Installing the battery door on the panel while in program mode returns the panel to normal operation mode To install the battery door 1 Position the battery door on the panel as shown in Fig ure 19 2 Slide the battery door straight up until it fits squarely on the panel 3 Gently tighten the two screws loosened earlier to secure the
52. wiring hardwire sen sors to the panel You can use either a normally open or nor mally closed configuration Both configurations require a 4 7k ohm end of line EOL resistor as the last device for circuit supervision Normally open contacts are wired in parallel see Figure 6 while normally closed contacts are wired in series see Fig ure 7 USE EITHER SINGLE CONTACT OR MULTIPLE CONTACT SERIES WIRING BUT NOT BOTH SHOWN IN CLOSED ALARM STATE 8 MULTIPLE CONTACTS IN PARALLEL 11 2 9 10 4 7k Ohm EOL RESISTOR 49 365 MAGNET SINGLE CONTACT 4 7k Ohm EOL RESISTOR 49 365 8333G20A DS4 Figure 6 Wiring Normally Open Contacts in Parallel 10 11 2 z 2 Ohm EOL RESISTOR gt PART 49 365 SINGLE CONTACT USE EITHER SINGLE CONTACT OR MULTIPLE CONTACT SERIES WIRING BUT NOT BOTH MULTIPLE CONTACTS SERIES 8333G19B DS4 Figure 7 Wiring Normally Closed Contacts in Series Connecting Hardwire Sirens and Piezos to the Panel Sirens produce alarm sounds and piezos produce status sounds in areas of the premises where the panel speaker can not be heard The only restriction to the number of sirens and piezos that can be wired to the panel is the 290 mA max imum current draw Refer to Table A 2 for the hardwire devices you have selected for this installation and the cur rent draw of each device Figures 8 9 10 and 11 show how to wire the Slim
53. with ToolBox P 5 5 27 Appendix C Command Summary Page 28 Appendix D Troubleshooting ro Appendix D Troubleshooting This appendix contains a summary of system troubleshooting techniques Table D 1 Troubleshooting System Problems Device Problem Solution Access Code Customer cannot remember their access code 1 Check your records to see if you have the customer s access code on file 2 If Panel is monitored trap the Panel and reset the access code from the CS 4000 3 If Panel is not monitored clear memory and reprogram the Panel locally Arming Disarming System won t arm 1 If arming to level 2 be sure all monitored perimeter doors and windows are closed READY LED will be ON or flashing 2 If arming to level 3 be sure all perimeter and interior sensors are closed READY LED will be ON 3 Press the STATUS button for a voice message of the problem Batteries Panel announces System Battery Failure Replace the Panel backup batteries Panel announces Se nsor sensor low battery Replace the sensor batteries Bypass Panel announces Invalid Try again when you attempt to bypass a sensor You are trying to bypass a 24 hour sensor that cannot be bypassed or a sensor that is not active in the current security level You don t need to bypass this sensor System cancels sensor bypass when you try
54. y 1 volt or that vary significantly in voltage from the other batteries 7 Reinstall the batteries If the Panel fails to remain operational return to step 5 Incoming voltage reading is 0 1 Unplug the transformer 2 Disconnect the wires from the transformer and the Panel 3 Check for continuity short between any two wires or any open circuit on any wire POWER LED is off and pressing the STATUS button confirms AC Power Failure 1 Check if the transformer is plugged into an outlet Secure the transformer to the out let with the screw provided CAUTION Use extreme caution when securing the transformer to a metal outlet cover You could receive a serious shock if the metal outlet cover drops down onto the prongs of the plug while you are securing the transformer and cover to the outlet box 2 Check the connection from the transformer to the Panel Phones Loss of dial tone on premises phones after wiring the RJ 31X Jack or connecting the DB 8 Cord 1 Check the RJ 31X Jack s wiring 2 Check the wiring from the Panel terminals to the DB 8 Cord 3 Replace the RJ 31X Jack 4 Replace the DB 8 Cord 5 Perform a phone test after troubleshooting the phone line Telephone does not work Disconnect the Panel from the phone jack If the phone still doesn t work the security system is not the cause of the phone problem Constant dial tone preventing dial out on pr
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