platform user manual
Contents
1. Manual company3 Qopinator n Coupon 04646201456 85536744456 65915490456 05200253456 23720948456 69039 15236 48648 62266 2436123435305919683278 Car 2 3 Incentive Msg PRIZEO1 e PRIZEO1 9 Deliver PRIZEO1 PRIZEO1 PRIZEO1 example example example example 099190 90 0 0 4 This tab access the OPINATOR Rewarding Platform which is provided within the OPINATOR Platform It allows delivery and follow up of the prizes or incentives that the company may award to the opinions received Awarded Date in which the prize was awarded Delivered Date in which the prize was delivered Cancelled In case that the prize expire or if the company decided to cancel it this column will show up the date in which it was cancelled Coupon Configurable number that is send to the end user that sent the opinion The end user can justify prize was awarded by showing this code Msgld Internal identification code Internal message Incentive It helps to identify the incentive being awarded DELIVER button To register the delivery of a prize press the DELIVER button of the corresponding prize line If no prizes are configured this screen is empty 3 3 1 PRIZE EXPORT Manual Updated for version 2 10 of OPINATOR All OPIs Awarded Delivered 22 Jan 10 19 22 Jan 10 27 16 Jan 11 01 17 Dec 11 16 17 Dec 11 15 17 Dec 11 12 17 Dec 10 55 4 Dec 16 31 4 Dec 16 41 22 Nov 12 14 12. is ls where where the user will be redirected when they click the link New window The link will be launched in a mew window e Image Picture to be show in the ENTRY e Order Order of the qualifiers in the MENU Lowest number shows up first e Name Name of the entry shown in the MENU e Description Additional information to the Name It shows underneath the Name in the ENTRY and with smaller case e Target Url Web address where the entry is going to redirect to the menu user e New window If the user wants that the entry will be opened in a new window this mark must be check 3 4 9 SHORT LINKS ONLY ADMIN USERS COMPANY Password Notifications Short Links Groups Create Account Data OPI Menu Id Target Url Control OPls http opin at OcwB opi BRANCHO1 AUTO View OPI Menu Short Links http opin at XXV3 m computers AUTO View Users http opin at H35F opi BRANCHO5 AUTO View http opin at lcik opi BRANCHO9 AUTO OG View http opin at dg0V opi BRANCHO2 AUTO View http opin at cl9d opi BRANCH12 AUTO View http opin at 6eL3 opi BRANCH037id 56 MANUAL OG View http opin at ELEL opi BRANCHO3 AUTO View http opin at gbtj opi BRANCHO037ic 653 MANUAL View OPINATOR has a full URL shortener system included They are very short URLs website names that redirect to the long URLs They are useful for publishing OPIs or OPI Menus with very Manual Updated for version 2 10 of OPINATOR go few chara
3. Avg Answers Values 5ster 25 36 ane 45tars B 29 44 OVERALL 70 35tars M 12 17 aata 25tars 4 43 15tars 3 45 5st Ei 22 69 ji 45ta ME 6 193 QUALITY i 32 35tar P 3 9 roi i Ha 2 Stars 0 0 45tars 4 33 55tar 16 64 Pe 45ta ME 5 20 SERVICE m Er 25 3Stars 4 43 rer 2 5tars 4 43 4Starc gt RA Qualifiers indicators or different aspects asked when requesting the opinion The information shown for each qualifier is Question the name of the qualifier Avg average of the scoring Answers total number of answers of each qualifier and Values scoring details both absolute and percentage values Q Opinions 3 2 OPINIONS Manual Updated for version 2 10 of OPINATOR 7 7 v v me in All OPIs Export Search 8 5 sa BRANCH 03 BRANCHO3 via WEB 23 Jan 10 47 ATTENTION AGE OVERALL OPINION TL PRIZE QUALITY OVERALL w wr w w r ef ef h ae So 5 0 Es Store 11 BRANCH11 via WEB 23 Jan 10 43 Everything ok 8 5 CG BRANCH 03 BRANCHO3 via WEB 23 Jan 10 43 ATTENTION AGE OVERALL OPINION et 26 40 PRIZE QUALITY OVERALL wwww r r r r www In the OPINIONS tab of the NAVIGATION MENU individual opinions of each OPI selected in the OPIs SELECTION COLUMN are presented The information shown per each opinion is e Qualifiers and score for each one e Free text of the opinion received if not left blank e OPI the opinion refers to in case multiple OPIs were select
4. about http Awww opinator net opi BRANCH01 om FORM us V w 3 4 8 2 CREATING AN OPI MENU In the OPI MENU TAB in the SELECTION COLUMN left column select the CREATE button on the top right to enter the CREATE OPI MENU screen The following fields can be configured e Image Picture to be show in the main screen of the OPI MENU e OPI MENU id Code that identifies the menu Works similarly to the OPI code e Name Name shown in the MENU e Description Additional information to the Name It shows underneath the Name in the MENU and with smaller case Once the MENU is created by pressing the SAVE button there are no entries still created To create OPI Menu entries press in the MENU ENTRIES button to access the Menu Entries Screen and there press on CREATE button View OPI Menu COMPUTERS Edit 7 Preview Meru Menu Entries Generated OR OPC This is ieee will be splays E opin m x he X XW 40px Menu Entries Create Order Name Description Target 1 WEBSITE Visit our website to https wewwopinator net opi branchod3 a know more about us View I EDW HI IDF Cas nnlina Fhe hrarhira unin amina bar nat a Manual Updated for version 2 10 of OPINATOR Create Menu Entry Image Seleccionar archivo NO 88 ha seleccionado nin gun archivo This is the image ti vill be ye m Max hei x x Ww 40px Order 0 This feld will be used Q Name Ti H E tle g Img Description at This wi peer be e title Target Url
5. be necessary for the incentives and rules Default Set the response page as default Header Header text of the response page This text is shown in bold Text Text for the response page YouTube Video ID ID of the video that is going to be shown in the response page The video must be upload in YouTube Autoplay When selected the video will start automatically Show Captations When selected after the video the user can be capitation of other videos Full Screen When selected see the video on full screen in your device Loop When selected the video will be reproduce in loop Theme Theme of the video light or dark Manual Updated for version 2 10 of OPINATOR Default Heacer Text Youtube Video Id Autoplay Show Captions Full Screen Loop Theme DARK LIGHT 3 4 7 1 2 Image Response To add an image Response the following fields must be filled e Name A name for the response page This is only for internal use and will be necessary for the incentives and rules e Default Set the response page as the default one e Header Header text of the response page This text is shown in bold e Text Text for the response page e File Select the picture file in your computer e Fit Width When selected fits the width of the image with the width of the response page Create Response Page Name Default Heacer Text Fit width 3 4 7 1 3 Simple Resp
6. characters max are recommended and also use the VIEW FORM button to check that the look and feel and aesthetics are correct 234 Fifth Avenue New York NY P 212 345 6789 3 4 6 1 5 ADD A WEBSITE ADRESS This field provides a website that the company wants to show to the user To create or modify this field write over the text and SAVE it This field is optional If the company fill this field the website will be shown below the description in the opinion form If left blank nothing will be shown is it is place Manual Updated for version 2 10 of OPINATOR go http nww webtest com 3 4 6 1 6 QUALIFIERS Qualifiers are the indicators or questions rated by users Qualifiers can be edited created or deleted and the change appears instantaneously in the OPINION FORM Five types of qualifiers are currently available 1 Buttons qualifiers Used for segmentation and for choosing one option out of several proposed This qualifier is used for short answers 2 Multiple Choice Qualifiers Used for segmentation and for choosing one option out of several proposed 3 5 Stars Qualifiers Or intensity qualifiers Used for rating from 1 to 5 Smileys Quilifiers Choose between the three faces green positive opinion orange neutral opinon red negative opinion 5 Freetext Qualifiers Used to ask for data or for open questions Qualifiers can appear in any order and can be mixed as desired ADD A NEW QUALIFIE
7. 01 3 Redirect to OPI Redirect to other of your OPIs without showing a response page Manual Updated for version 2 10 of OPINATOR Create Rule Action OPI BRANCHO1 e BRANCHO1 BRANCHO2 BRANCHO3 BRANCHO4 BRANCHOS BRANCHOS BRANCH10 BRANCH11 BRANCH12 2012 Innology Ventures 3 4 8 OPI MENU ONLY ADMIN USERS OPI MENUs have similar look and feel as OPIs but have a number of configurable entries some of them will link to actual OPIs so a menu of OPIs can be easily set Before going into configuration of the OPI MENU it is convenient to have reference information about the MENU and the ENTRY COMPONENTS MENU COMPONENTS Menu COMPUTERS lt NAME MAG E Our company is specialist in all related with hardware and software NG gt DESCRIPTION WEB nd id BROCHURE E NTRY ou See online the brochure with this gt months offers VI DEO You How to buid a computer Video about how to build your own gt ENTRY gt i computer OPINATOR ommono OO What do you think about us ENTRY Manual Updated for version 2 10 of OPINATOR go MENU ENTRY COMPONENTS NAME What do you think about us gt 3 4 8 1 OPI MENU VISUALIZATION AND EDITION COMPANY Password Notifications OPI Menu Groups Account Data Url Name Description OPls computers COMPUTERS Our company is specialist in all related with hardware and software View Short Links Users In th
8. 7 Dec 10 22 21 Nov 11 07 25 Oct 17 03 6 Nov 15 23 Cancelled Coupon Incentive Msg 04646201456 PRIZEO1 85536744456 PRIZEO1 65915490456 PRIZEO1 05200253456 PRIZEO1 23720948456 PRIZEO1 69039 example 15236 example 48648 example 62266 example 2436123435305919683278 Car If selected an excel sheet with the prizes codes and the opinion of the prize is download to the user device 3 4 iv Dashboard eu Opinions Password Notifications Groups Account Data OPI Menu Short Links Users SELECTION COLUMN Prizes SETTINGS Oo Settings COMPANY OPIs Opi BRANCHO1 BRANCHO2 BRANCHO3 BRANCH04 BRANCHO5 BRANCHO9 BRANCH10 BRANCH11 BRANCH12 0 Settings OPINATOR Manua Name State RETAIL CO ACTIVE COUNTRY 02 ACTIVE BRANCH 03 ACTIVE BRANCH 04 INACTIVE BRANCH 05 ACTIVE BRANCH 05 ACTIVE THAILAND ACTIVE Store 11 ACTIVE STARBUCKS WESTCHESTER ACTIVE 2012 Innology Ventures company3Qopinator n 9 0 OPIs available This tab allows configuration and modification of functionality such as most of the OPINATOR Platform e Password Visualize the account data and change the user password and the APIs password in case they are used APIs allow communication between programs ask OPINATOR personnel for more information e Notifications They are emails warning about arrival of new opinions Those emails will be sent to t
9. Create Username company2 opinatornec company3 opina Cornet company4 opina Cornet company opinator net Last Login 2013 01 11 14 08 25 0 2013 02 05 18 27 51 0 2013 01 23 10 37 49 0 2012 08 29 00 00 00 0 ET Delet ev EE aw Delete Wy Dele At the USERS TAB users can be created deleted and modified and finally the permissions for each user can be checked and changed e View user permissions of a user select the VIEW button into the user tab e Modify permissions or to change the password First view user permissions then press the EDIT Only users with administration permissions can do this e Delete a user press the DELETE button in the user selected e Create a user o Select CREATE in the USERS tab o Write the user an email address like staff1 opinator net and a password o Once the user is created choose the permissions for this user Create User Cancel Save User e mail address Password Repeat password Administrator E E Send Notifications Language English Access Control List OPI BRANCHO1 BRANCHOZ BRANCHO3 el ALL ALL Read Modify E E E E m mM Prize E E Manual Updated for version 2 10 of OPINATOR go 4 LOG OUT OF THE PLATFORM To log out of the platform select the LOG OUT button in the upper right of the screen Manual BE Se eeo died i Logout
10. ECEIVE A REPLY BUTTON If activated when an end user sends an opinion and want to receive an answer regarding the opinion the end user can push this button and a contact email is requested Once entered emails to the end user as well as the Reply notification email company representative email are sent notifying the response requested Any response is notified to both parties and a Manual Updated for version 2 10 of OPINATOR go whatsapp or chat like communication is established between the company and the end user with both sides notifications everytime either party enters a message See real case example for fully understanding who it works NOTE email notifications are sent by webmaster opinator net Neither the end user nor company see the other party email but can be asked at any time 3 4 6 3 ADVANCED TAB 3 4 6 3 1 OPI STATE This option is used to make an OPI temporally inactive and stops the opinions collection To do it select INACTIVE in the option box and SAVE it The opinions received until then are saved To receive opinions again in this OPI select ACTIVE in the box and SAVE State ACTIVE IF the state of an OPI is ACTIVE means that It can receive opinions Otherwise It won t 3 4 6 3 2 LANGUAGE This is the default language for the OPI This information is used in a number of ways e OPINION FORM Texts There are quite a few messages in the OPINION FORM apart from the Qualifiers texts Send butto
11. NS one or more conditions and the ACTIONS only one If there is more than one condition in the rule ALL must happened to have the action selected CONDITIONS There are two types of conditions View Rule RULE3 Back PA a ad Name RULE3 Conditions O Creater Qualifier Condition Actions Ocre Opi Sense Condition 1 QUALIFIER CONDITION The action will depend of the answer in one or more qualifiers To create a qualifier condition select the QUALIFIER in the OPI the OPERATION gt lt lt gt or contains and the VALUE the number of starts or the number of the option Manual Updated for version 2 10 of OPINATOR Create Rule Condition Qualifier PERSONNEL w Operation gt Value 5 2 OPI SENSE CONDITION The action will depend of the value of the OPI SENSE in this OPINION To create an OPI SENSE rule select the OPERATION and the VALUE Create Rule Condition Opi Sense Operation gt Value 0 0 ACTIONS There are three types of actions View Rule RULE3 Back Edit 7 Name RULE3 Conditions O Creater Opi Sense gt 5 0 View Actions O Creater Show Response Page Give a Prize 2012 Innology Ventur Redirect to OPI 1 SHOW RESPONSE PAGE Select a response page different to the default one Create Rule Action Response Page IMAGE TEXT 2 Give a Prize Give a prize created in the incentives option Create Rule Action Car PRIZE
12. R To add a new qualifier press on the green button with the plus symbol and choose the type of qualifier men RETAIL CO i at 234 Fifth Avenue l i ME New York NY i i i P 212 345 6789 io ild i i i http www webtest com fo i Buttons Qualifier I PERSONNEL g r Is it our staff nice i 5 Stars Qualifier VA va eg 1 Smileys Qualifier Multiple Choice Qualifier For the buttons and the multiple choice qualifier the different options must be added clicking on the small green button on the left RETAIL CO Yb 234 Fifth Avenue New York NY I I i P 212 345 6789 I i a http www webtest com kaw PERSONNEL Is it our staff nice SEE Wat vindt u van het logo trigenum01 A a ee ret et Manual Updated for version 2 10 of OPINATOR To delete an option click on the BIN symbol ret ee To move and order options click on the arrows of the left and move it Pr A The new qualifier will be always the first to order the qualifiers click on the qualifier and move it 1 RETAIL CO p 234 Fifth Avenue New York NY P 212 345 6789 http www webtest com JO i Image A Wat vindt u van het logo trigenum01 17B Br re a SO 9 1 PERSONNEL Is it our staff nice Wee eee We We v r We we On the left each qualifier has a button with three dots Clicking on it a new window with more options is open
13. REATE button choose the Notification Type in case Buffer the number of new opinions that triggers a notification and the group of OPls that are controlled with this notification may be any group including a single OPI or All OPIs Finally press the SAVE button Create Notification lt Cancel en a configurable number of opinions are received ry day with a summary of the opinions received Number of opinions per 1 notification Minimum number of opinions that will generate a notification Groups All OPIs v Select the group of OPIs which you want to receive notifications 2012 Innology Ventures Manual Updated for version 2 10 of OPINATOR 3 4 3 OPIs GROUPS MANAGEMENT All Groups Password Notifications Create Name Account Data Group1 View OPlIs Group2 View OPlI Menu Short Links Users 2012 Innology Ventures The GROUPS tab allows creation and visualization of groups of OPIs This allows a better export and visualization of results in the DASHBOARD An OPI can be integrated into several groups Some examples of groups could be size place type of product etc Visualization and management of an existing group Press VIEW in the group selected Once inside the group this option allows e Modify the OPIs that belong to the group e Delete the group Create a new group Press the CREATE button write the name of the group and select the OPls that are going to be part of the gr
14. Settings This is the main menu of the platform and menu allows navigation to all functionality of the platform This chapter covers the screens buttons and options related to this menu 3 1 DASHBOARD SA Dashboard Manual Updated for version 2 10 of OPINATOR go The Dashboard summarizes the information about the OPIS or groups of OPIS selected in the OPI SELECTION COLUMN If there is no OPI selected the information shown in the dashboard will be about All OPIs the user has access to The Dashboard is structures into 3 main blocks 3 1 1 FIRST BLOCK NUMBER OF OPINIONS AND OPI SENSE All OPIs E Export Last Week Last Month LastYear amp x Opinions 287 Opi Sense 7 4 0 r E i O e SN abr 2012 jul 2012 oct 2012 ene 2013 The CONTEXTUAL MENU shows the time window options for which received opinions are visualized It can be set according to the specific time frame required either standard periods of time last week last month last year or select any dates Once the time frame is selected the dashboard shows the following information e Opinions Show the number of opinions received during the timeframe selected e OPI Sense our exclusive indicator that takes into account the quantitative and qualitative free text pieces of information of the opinions received OPI Sense provides a general and quick overview about how is the OPI doing i e how positive or negative 0 from 10 our opinions
15. TE THE IMAGE The OPINION FORM can have an image with a maximum size of 80 pixels height and 140 pixels width To upload or modify an image press ON THE IMAGE search the image in your computer and press SAVE To delete the existing picture and have an OPI without image press the DELETE button Manual Updated for version 2 10 of OPINATOR NOTE 1 If the image is too big and error will be shown In this case change the size with any image edition program Note 2 When the image has been changed before to click on SAVE the old picture with an orange frame is shown Remove 3 4 6 1 3 CREATE OR MODIFY THE NAME This is the Name displayed on the top of the OPINION FORM It helps the end user to identify what the opinion is about To modify this field write over the existing text and SAVE it RETAIL CO 4 NOTE The name should not be too long 20 characters maximum in order to display an attractive form to the user To view how the name fits on form press the VIEW FORM button 3 4 6 1 4 CREATE OR MODIFY THE DESCRIPTION This field provides additional information to the NAME about the opinion requested address room number slogan of the Brand company status etc To create or modify this field write over the text and SAVE it This field is optional If left blank the OPI CODE will be shown is it is place As in the Name field the length of the text has to be taken into account for a nice OPINION FORM 20 40
16. and fill in the information see next point e Modify an incentive Press VIEW and the press EDIT e Deactivate an incentive If prizes award want to be stopped simply Modify the incentive and change the STATE value to INACTIVE e Delete an incentive Press VIEW and the DELETE 3 4 7 2 1 INCENTIVES CREATION OR MODIFICATION The incentives option have three tabs Basic Conditions and Advanced 3 4 7 2 1 1 BASIC TAB The BASIC tab contains the following information Create Incentive Basic Concitions Acvancec Name Label State INACTIVE Y Prize Message VIDEO v Send the prize message Vv through SMS T e Name Name of the incentive e Label Additional info to the Name for identifying a specific incentive e State Active o Inactive If it is active prizes are awarded according to set up below e Prize Message Response page to which the incentive is assigned e SMS Opinator will send a SMS when a prize is given and opinion has been received via SMS This as an extra cost 3 4 7 2 1 2 CONDITIONS TAB The CONDITIONS tab contains the following information e DRAW TYPE Select how are the system give the prize Never Always Periodical or Percent Always Every opinion gets a prize Manual Updated for version 2 10 of OPINATOR go Periodical The company selects the number of prizes and the period when they want to award them minute hour day week month or year The service select randomly w
17. are and the variation absolute and percentage with the previous day e Time evolution graphs evolution of the OPI Sense indicator orange and the Number of opinions green within the time frame selected e Export button Exports preset reports Currently the first report ready to be exported is the Global Benchmark rating the OPI Sense in a PDF or XLS file for the timeframe selected e Compare mode If selected several OPIs or groups can be chosen in order to make a graphical comparison of these graphs 3 1 2 SECOND BLOCK POLARITY AND WORD CLOUD Manual Updated for version 2 10 of OPINATOR Opinion Sentiment Word cloud WII trafford tcan publices everything people go get new surgery want consultation local general many now need medical think remember operation ok services patients love manchester don This block is related with the comments in the free text field of the opinions Opinion Sentiment OPINATOR analyzes the opinion and provides a polarity or valuation positive negative or neutral The graph shows the percentage of positive green negative red or neutral orange opinion valuations Word Cloud Most common words written in the free text field of the opinions received A higher font size indicates that the Word appears more frequently The Word Cloud is clickable i e by clicking any word in the cloud all the opinions that contained that word are shown 3 1 3 THIRD BLOCK QUALIFIERS Question
18. cters and have highly readable QR codes with very few dots or when sending SMSs with the URL requesting an opinion When a user creates an OPI or an OPI MENU a short link is automatically created and is available for the user The original link of the OPI or the OPI MENU also works e OPI MENU id Short link generated by the platform e Targel Url Url that contains the Short link Click on the VIEW button in each short link to see the QR CODE for this link and the target URL The Click Count shows the number of timer the short URL has been used View Short Link 37 Edit 7 Clicks Count 9 Codigo QR Target Url fopvBRANCHOT Control AUTO F AUTO the short link is managed automatically by OPINATOR Hide URL Date 2013 02 04 The platform also allows creating a short link Select the CREATE button and write the target Url for the Short Link 3 4 10 USER MANAGEMENT ONLY ADMIN USERS A customer account will have one or more account users Each account user may have different permissions e OPls permissions o Read The user only can see the opinions in the dashboard o Modify The user can modify the OPI o Prizes The user can view the coupon codes and redeem prizes e Distributor permission The user can create new OPIs e Administrator permission The user can create and modify users to the account and visualize all OPIs of the account Manual Updated for version 2 10 of OPINATOR Users
19. e OPI MENU tab the following information is shown e URL or OPI Menu Id It is the code for the OPI MENU similar to the OPI code for an OPI The URL to access the OPI MENU will contain this code only numbers letters and are allowed The URL will look like this www opinator net m OPI MENU CODE e Name OPI MENU name as shown in the MENU COMPONENTS image above e Description shown in the MENU COMPONENTS image above Select the VIEW button to visualize the OPI MENU configuration QR Code can be downloaded by simply clicking on the image Press EDIT button to edit the OPI MENU configuration fields Press MENU ENTRIES button to edit the entries of the OPI MENU View OPI Menu COMPUTERS Edit Preview Menu Menu Entries Generated OR E i E Tihs is the image ye m x height Bp Max Width 140px OPI Menu ld computers This will be the url of your OF Menu waw lopinatornetmy furl Mame COMPUTERS will be the bille of Me menu Description Our company is specialist in 3 all related with hardware i ve des m Manual Updated for version 2 10 of OPINATOR Menu Entries Create Order Mame Description Target 1 WEBSITE Visit our website to https mranw opinator net opi branch03 know more about us View 2 BROCHURE See online the brochure vwww opinator net with this months offers View 3 How to buida Video about how to http www youtube com a computer build your own computer View 4 OPINION What do you think
20. ed In this new window the following options can be set e Add an image for the qualifier e Show this image bigger e Modify the code for the SMS e State of the qualifier Active or Inactive e Set the qualifier as required The final user must fill the qualifier to send the opinion e Remove the qualifier if the qualifier does not have opinions Manual Updated for version 2 10 of OPINATOR Qualifier Options va ed Seleccionar archivo No se ha selec ningun archivo Image Show a big image E Code PE Max 8 chars An identifier for the Qualifier S State ACTIVE v Is required Remove 3 4 6 2 RESPONSE PAGE TAB In this tab the user can set the option of SHOW RESULTS and the I WANT TO RECEIVE A REPLY button Cancel Inactive questions Form Response Page Advanced Show results E Show the statistics of the OPI when someone gives an opinion Show Iwant to receive W an reply button It shows I want to receive a reply button in the thank you form Reply email notification jbernal opinator net Email address contact For the I want to receive an reply button dialog notifications 3 4 6 2 1 SHOW RESULTS Information in the THANK YOU FORM either the opinion sent as a proof that it has been properly received by the OPINATOR Platform or a summary of all opinions received until now thus socializing the response By default it is ACTIVATED 3 4 6 2 2 WANT TO R
21. ed in the OPIs SELECTION COLUMN e LABEL of the OPI e Channel used for sending the opinion web mobile web embedweb sms etc e Date and time of opinion reception e OPI SENSE of the opinion e SHARE BUTTON to share the opinion on Twitter and Facebook e REPLY BUTTON to give a reply if the user asks for it e Polarity of the opinion red green or orange faces If only the face is shown the polarity has been selected by the system If the face has shoulders the polarity has been changed by the user 3 2 1 OPINIONS EXPORT amp SEARCH All OPIs Search 8 5 CG BRANCH 03 BRANCHO3 via WEB 23 Jan 10 47 ATTENTION AGE OVERALL OPINION AA 7 PRIZE QUALITY OVERALL r r r r r r AA db 5 0 a Store 11 BRANCH1 1 via WEB 23 Jan 10 43 Everything ok Manual Updated for version 2 10 of OPINATOR When the OPINIONS tab of the NAVIGATION MENU is selected it is possible to export the opinions using the CONTEXTUAL MENU over the list of opinions which has the following options available SEARCH Filters out the opinions that contains the text written EXPORT Allow the user to export the opinions in an excel format 3 3 PRIZES paani ormas Ca All OPIs Export Awarded 22 Jan 10 19 16 Jan 11 01 17 Dec 11 16 17 Dec 11 15 17 Dec 11 12 17 Dec 10 55 4 Dec 16 31 22 Nov 12 14 21 Nov 11 07 25 Oct 17 03 Y Prizes Delivered 22 Jan 10 27 4 Dec 16 41 17 Dec 10 22 6 Nov 15 23
22. he left side Centered 3 4 7 EDIT OPIS COMPONENTS In this section the user can create or modify Response pages Incentives or Rules View OPI BRANCHO1 Back Edit v Components Y View Form Inactive questions W Response Pages Form Response Page 88 Incentives Rules Generated QR OB m fa m 3 4 7 1 RESPONSE PAGES An OPI can have as many response pages as the user need with the rules the user will decide which one is going to be shown for each opinion but only one must be checked as Default There are four different response pages available Video Image Simple text and HTML Manual Updated for version 2 10 of OPINATOR Response Pages Name VIDEO TEXT Default Type Video Response O Vien Preview Image Response O View Preview Simple Response O View G Preview Each response page has the VIEW option to edit and delete the response page and the PREVIEW option to see how the response page looks like To add a new response page click on the ADD button and select the response page required Back Name VIDEO IMAGE TEXT Add 7 E Video Response Gal Image Response Simple R Response O view amp Preview HTML Response Image Response view Q Preview Simple Response O View GH Preview 3 4 7 1 1 Video Response To add a Video Response the following fields must be filled Name A name for the response page This is only for internal use and will
23. he username email that has set up the notification e Groups Create and modify groups of OPIs for visualization statistics exportation etc e OPls Modify any field in the OPIs qualifiers pictures messages etc Manual Updated for version 2 10 of OPINATOR go e OPl Menu OPI Menus are OPI like set of options These options may contain one or several OPls links to images videos websites and the like only users with administrator permits e Short links Very short URLs website names that redirect to the long URLs They are useful for publishing OPIs or OPI Menus with very few characters and have highly readable QR codes with very few dots only users with administrator permits e Users Manage account users and privileges only users with administrator permits NOTE The SELECTION COLUMN column on the left of the has more options in the SETTINGS tab than in the previous tabs This is because the SETTINGS tab allows more options than the selection of OPIs Also depending on user privileges the number of options can be greater 3 4 1 PASSWORDS User password Password Password Notifications Generate API Ids Change password Groups New password eesesesesesesee Account Data Repeat new password OPIs In the PASSWORD tab SELECTION COLUMN users can change the password and make it more secure To change the password write a new password in the New Password field and repeat it in the Repeat ne
24. hen the reward is going to be given The first opinion received after that random time receives the prize To select the period of time go to the advanced tab Percent The company selects a percentage of possibilities to get the prize The service awards the prize to this percentage of opinions Create Incentive Basic Conditions Advanced Draw type MANAGED i NEVER Coupon Code pangs PERIODICAL PERCENT Coupon Code NONE El e COUPON code Code associated to a prize that is received by the user There are three types of codes Random fixed or random fixed Create Incentive Basic Conditions Advanced Draw type ALWAYS imal Coupon Code NONE FIXED RANDOM Coupon Code RANDOM FIXED o Fixed Every time that the prize is given the user receives the same code In this option the company decides the code and can change it so many times as needed This is the easiest option for redeeming small prizes but it is the least secure Coupon Code Coupon Code FIXED l Fixed Part of the tgsnen Cd Coupon o o Random Every time that the prize is given the user receives a different code The company decides the length of the code This is the securest option Manual Updated for version 2 10 of OPINATOR Coupon Code Coupon Code Coupon Random Part 8 Length o Random Fixed In this option the company selects the length of the code and a fixed part in it The fixed part consist
25. innwlogy innovation through technology OPINATOR PLATFORM USER MANUAL User Manual Updated for Version v2 10 0 0f OPINATOR February 2013 CONFIDENTIAL This document is intended exclusively for learning purposes for customers and partners of Innology Ventures SL Any disclosure copy distribution diffusion to any person or company for any media and other uses of the document is strictly prohibited Innology Ventures SL has the right to modify any part of this document of the platform and of the OPINATOR service without notice Terms of use of the user manual and the service are available in http www opinator net terms and conditions Manual Updated for version 2 10 of OPINATOR go NDICE 1 PATOS tates ts tetet ts ates ks teresia cis ae dacesencneacoanraneaens 4 2 HOMESGEEN vedde 5 3 NAVIGATION MENU ervervrsververververvesvesnresresvesvesvesvesvesvesvessrestesvesvesvesvesvesvesvesnsenvesvesvenvenvenven 5 3 1 DASHBOARD rrvvrvrrnvrsververvesvenvesvesveenresvesvesvesvesvesvesvesnsenvenvesvenvenvesvesvesseensenvesvesvenvenvenvnn 5 3 1 1 FIRST BLOCK NUMBER OF OPINIONS AND OPI SENSE sscccssssssessesseees 6 3 1 2 SECOND BLOCK POLARITY AND WORD CLOUD cssssesssssssecesssseeessssees 6 3 1 3 THIRD BLOCK QUALIFIERS sssccssssssssssssscsecsssscscssssscesessessescsssssesessesacess 7 32 OPINIONS eee 7 3 2 1 OPINIONS EXPORT amp SEARCH ronovversnnvvnesnnnnvnnnsnnnnnnennnnnnnnnsnnnnnnnns
26. nnnnnnnnnnnnne 21 346 3 ADVANCED TAB hj 22 GT DPL 7 lt n A R 22 34632 NE A eee 22 3 4 6 3 3 SPAM DETECTION TIMEOUT cisisnvscsssicsnsesavaevnsaysunnseaebeabsodersanseanepsvaseyainn 22 Manual Updated for version 2 10 of OPINATOR 3 4 6 3 4 PUBLIC OPI orn 23 3 4 6 3 5 CENTERED esri E 23 34 7 EDIT OPIS COMPONENTS coicecsisnccieiacecrecwccuvedesocherscesuasdusesbeerwesecedunzebevenmces 23 3 4 7 1 RESPONSE PAGES he 23 3 4 7 1 1 Video Response sssssesssscsscsscssossessesosecsscsscssossessosoescsscsscssessessesossosscssos 24 SAL Image RENN 25 347 13 Simple Response Lu vvjvrjrrrse GEA 25 3 4 7 1 4 HTML ReSponSe aseceniere exces wsanscndesevecsancanspasies cuss cneatoocdieseeunanssnesavoosesesveeasecs 26 3 4 7 2 INCENTIVES arron an E E 26 3 4 8 OPI MENU ONLY ADMIN USERS cccssccssccssccssccsscnsccssscssscsssosssossenees 32 3 4 8 1 OPI MENU VISUALIZATION AND EDITION cccccsscssccescesscsccescesccses 33 3 4 8 2 CREATING AN OP MEN Luse 34 3 4 9 SHORT LINKS ONLY ADMIN USERS ccssccssccssccssccsscnsscnsscssscssscsseessenees 35 3 4 10 USER MANAGEMENT ONLY ADMIN USERS ccssccssccssccssccssscsseessesees 36 LOG OUT OF THE PLATFORM asnnnnnnnnnnnnnnnnnnnnvrnnnnnnnnnnnnnnnnnnnnsnnnnnnnvnnnnnnnnnnnnnnnnnssssnnnnnnnnnnn 38 NOTE t is recommend to be connected to the OPINATOR platform and follow the steps while using this manual In case that you identify a mistake or wan
27. nnnnvnnsnnnnnene 8 c e PRE percent E EE covarsee sonra hescososatuourateoe toes usecasbewstaneets 9 SENGS oerna E et ieerons aetna noses 10 ces PSV Be eee eee 11 342 NFT ee eee eee ee ee 12 3 4 3 OPIs GROUPS MANAGEMENT enovveesnnnnvnnnsnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnee 13 3 4 4 OPI COMPONENTS ccccssssscssssssscssssscesessssseeesssscesessessceseesessesesssssceeeessas 13 3 4 5 OPlIs VISUALIZATION AND EDITION ccssssssssssscssesssssceeessssseeeessssceeesseses 15 3 4 5 1 CONTEXTUAL MENU IN OPIs VISUALIZATION csscssessssscecessssceeeeseees 16 3 4 6 EDIT OPI OPINION FORM erressnnnvvnnsnnnnvnnnnnnnnnnennnnnnnnnsnnnnnnnnnnnnnnnensnnnnnennnnnee 16 EL FORM ee ee ee nee 17 3 4 6 1 1 MODIFY THE OPI CODE crscccchereseseceercccstetenseccecsnceetatesereeneeneeacneizes 17 3 4 6 1 2 CREATE MODIFY OR DELETE THE IMAGE sovveesnnnnvvnnnnnnnvnennnnnvnnnnnnnne 17 3 4 6 1 3 CREATE OR MODIFY THE NAME sovveesnnnnvnennnnnnvnnsnnnnnnnnnnnnnnnennnnnnnnnnnnnne 18 3 4 6 1 4 CREATE OR MODIFY THE DESCRIPTION rrrrsnnnvvnnsnnnnvnnnnnnnnnnennnnnnnnnnnnnne 18 3 4 6 1 5 ADD A WEBSITE ADRESS ronovvresnnnnvvnnsnnnnnnennnnnnnnnnnnnnvnnnnnnnnnnennnnnnnennnnnne 18 34616 QUALIFIERS soccecassscosntssceccevsswsssceceiacncesassssoesececucesessanecsiasuseeastetuecosiavezees 19 3 4 6 2 RESPONSE PAGE TAB en 21 34621 SHOW RESULTS ua 21 3 4 6 2 2 WANT TO RECEIVE A REPLY BUTTON erressnnnvvnnsnnnnvnnnnnnnnnnen
28. ns Your Opinion is free and anonymous text Anonymous Opinion at the top etc Those texts are set up according to the language chosen e WORD CLOUDS The dashboard of the OPIs show a WordCloud showing what are the main messages of the opinions This WordCloud is language sensitive e NOTIFICATIONS Notifications set up previously will be sent in the language selected in the OPI Form Response Page Acvancec State ACTIVE v Since 2012 04 23 Language English Spam detection Espanol Suor timeout keg Ime person opinions Public Opi Deutsch Centerec 3 4 6 3 3 SPAM DETECTION TIMEOUT Manual Updated for version 2 10 of OPINATOR go It allows having a control about how many times a user gives an opinion into the same opinion form A minimum time in minutes can be set up between the same person opinions Spam detection 0 CimeouC Minimum time minutes between the same person opinions 3 4 6 3 4 PUBLIC OPI When active a publicly available web page is created displaying the opinions received so they are publicly accessible The web page URL is www opinator net pub lt OPI gt This URL can be shown in the THANK YOU FORM can be embedded in the company web page etc Public Opi IF checked the stats and comments will be publicly available at this address opinator net pub Horn 3 4 6 3 5 CENTERED When active the qualifiers in the OPI are going to be shown in the center of the screen not on t
29. onse To add a simple text Response the following fields must be filled Manual Updated for version 2 10 of OPINATOR go e Name A name for the response page This is only for internal use and will be necessary for the incentives and rules e Default Set the response page as the default one e Header Header text of the response page This text is shown in bold e Text Text for the response page Create Response Page 3 4 7 1 4 HTML Response To add a HTML Response the following fields must be filled e Name A name for the response page This is only for internal use and will be necessary for the incentives and rules e Default Set the response page as the default one e Fuente HTML Click on this button to write the HTML codes required for the elements to be shown in the response page link social networks email and so on Create Response Page Name Default lt lt br gt NOTE If incentives with coupons are going to be used the user must write the prize message in the text box with the parameter SCOUPON on it 3 4 7 2 INCENTIVES An incentive is any kind of prize that the company awards to end users sending opinions to increase the number of opinions received grab users attention etc Manual Updated for version 2 10 of OPINATOR Incentives Back Create Name Label State Car june 2012 INACTIVE View PRIZEO1 CAR INACTIVE View e Create an incentive Select CREATE button
30. oup Finally press the SAVE button Create Group Cancel Name Group s OPIs sh BRANCH 02 Sah BRANCH 04 P BRANCH 05 2012 Innology Ventures 3 4 4 OPI COMPONENTS Before going into configuration it is convenient to have reference information about the OPI Components An OPI has several elements related with the messages sent to an user when the OPINION FORM Manual Updated for version 2 10 of OPINATOR go opinion is requested OPINION FORM and when the opinion is received and thanked for THANK YOU FORM RETAIL CO Name 234 Fifth Avenue New York NY P 212 345 6789 http www webtest com x lt Web PERSONNEL Is it our staff nice LUTT Image Wat vindt u van het logo Description trigenum01 ATTRACTIVENESS Qualifiers WW wry vy HOW DO YOU LIKE OUR NEW COLLECTION ELT UIST Would you recommend us POO Way wilt u meer weten van deze en lt Free text y opinion Your opinion is free and anonymous THANK YOU FORM Manual Updated for version 2 10 of OPINATOR go Thank you Thank you 7 You opinion help us too much message Frat Want to ae i OPINATOR analyzed your opinion as eee reply Please click to change if needed _ ____ Polarity of the button A free text Results button gt Results Youropinion S Your Opinion button PERSONNEL 5 Stars ME 31 48 4 Stars ME 19 30 3 Stars Il 5 8 2 Star
31. pened The editable elements are explained one by one in the following points Manual Updated for version 2 10 of OPINATOR Form Response Page Advanced Generatec OR Ei far m https www opinator net opi BRANCHO1 RETAIL CO x 234 Fifth Avenue York NY 12 345 6789 http www webtest com PERSONNEL Is t our staff nice Image y Wat vindt u van het logo 2 trigenum01 ATTRACTIVENESS Generated QR No edition capabilities It is shown automatically Can be copied and used in Stationery to grant access to the OPINION FORM of the OPI Also it traces when the opinion has been received through a QR scan 3 4 6 1 FORM In this tab the user can modify all the elements of the OPINION FORM OPI code image name description web and qualifiers 3 4 6 1 1 MODIFY THE OPI CODE OPI or OPI CODE is a code used to identify the target of the OPINIONS It is not necessarily meaningful and it is used in an URL so only basic characters are allowed letters numbers and The OPINION FORM will be accessed at http www opinator net opi lt OPI gt or through short URL redirection https www opinator net opi BRANCHO1 IMPORTANT NOTE This code can be modified but it has some implications If the OPI and the URL have been send or printed in a marketing material and the code is changed after that the material printed is useless and if someone tries to access will find nothing 3 4 6 1 2 CREATE MODIFY OR DELE
32. s 5 8 Summary of 1 Star 4 6 lt the opinions Image trige gt gt 100 ATTRACTIVENESS 5 Stars ME 30 43 A Charre 24 24 IDNA 3 4 5 OPIs VISUALIZATION AND EDITION COMPANY Password Notifications OPIs Groups 9 0 OPIs available Account Data Opi Name State BRANCHO1 RETAIL CO ACTIVE View OPI Menu Short Links BRANCHO2 COUNTRY 02 ACTIVE View Use BRANCHO3 BRANCH 03 ACTIVE View BRANCHO4 BRANCH 04 INACTIVE View BRANCHO05 BRANCH 05 ACTIVE View BRANCHOS9 BRANCH 05 ACTIVE View BRANCH10 THAILAND ACTIVE View BRANCH11 Store 11 ACTIVE View BRANCH12 STARBUCKS WESTCHESTER ACTIVE OG View In the OPlIs tab the following information about the OPIs accessible by the user is shown e OPI Identification code shown in the OPINION FORM when the Description field is empty Must be unique and normally is a meaningless code e Name or label The main title show to the user when his opinion is required It is clearer and more meaningful to the user e State of OPI Active if the OPI is in use or Inactive if it is not in use e VIEW Button Where all the detailed information about the OPI is shown The OPI also can be edited there Manual Updated for version 2 10 of OPINATOR go When selecting VIEW all the relevant information about an OPI is shown All this information will be explained in the points 3 4 6 EDIT OPI and jError No se encuentra el origen de la referencia jError No se encuen
33. s of some numbers at the end of the code This option also allows redeeming the prize without having to access to the platform Coupon Code Coupon Code RANDOM FIXED ue Fixed Part of the GET Coupon Coupon Random Part Length ca 3 4 7 2 1 3 ADVANCED TAB The ADVANCED tab contains the following information o Number of periods Select when the prize is given if the user draw the prize as periodical o Number of periods to cancel undelivered prices and Period Units to cancel undelivered prices Used for setting the time in which the prize can be redeemed Do not forget to mention it in the Prize Message Create Incentive Basic Concitions Advanced Number of Periods 1 Period Unit WEEK Number of periods to 1 cancel unceliverec prices Perioc Units to cancel MONTH undelivered prices 3 4 7 3 RULES Rules allow performing different actions depending of the answer in the opinion form or in one or more qualifiers Manual Updated for version 2 10 of OPINATOR Rules lt Back Create Hame RULE View RULE View To edit or remove an existing rule click on VIEW View Rule RULE1 Back Edit TYATTPE TTTULET Conditions Creater Opi Sense gt 7 0 en PERSONNEL gt 4 View Actions Create redirect tol BRAMCH11 Vea To create a new rule click on CREATE and select a name for the rule Create Rule Mame Rules Once the rule is created the user must set the CONDITIO
34. t to give your opinion about this manual or make a suggestion click here http opin at 3npK Manual Updated for version 2 10 of OPINATOR 1 PLATFORM ACCESS In order to access the platform type the following URL in your browser www opinator net login and follow this steps 1 Fillin the Username field with the email address provided by OPINATOR for example company Qopinator es 2 Fill in the Password field with the key provided by OPINATOR See in 3 4 1 how to change your password 3 Press the LOGIN button Login Username company3 opinator net Password Forgot password OPINATOR PILT HOO CHARS THC ACL t Tested browsers Firefox v14 Crome 19 Internet Explorer 9 Manual Updated for version 2 10 of OPINATOR go 2 HOME SCREEN Once access to the OPINATOR Platform is gained the HOME SCREEN is displayed with the following key elements e NAVIGATION MENU Upper left corner This menu contains the buttons DASHBOARD OPINIONS PRIZES and SETTINGS e OPIs AND GROUPS At the left Shows the OPIs and groups of OPIs the user has access to e CONTEXTUAL MENU Center of the screen Menu Options and the information shown below this menu depend of the NAVIGATION MENU area highlighted NAVIGATION MENU USER gt OPINATOR Q Manual FRR Beeler el irae a in b All OPIs CONTEXTUAL MENU Opinions 287 opi sene 7 4 abr 2012 jul 2012 oct 2012 ene 2013 3 NAVIGATION MENU Re Q UIJ Opinions Prizes
35. tra el origen de la referencia The information is organized into two categories in order to simplify the OPI edition e OPI Opinion form Is the information about the basic data of the OPI the qualifiers and the information below the response page e OPI Components All about response pages incentives and rules 3 4 5 1 CONTEXTUAL MENU IN OPIs VISUALIZATION The CONTEXTUAL MENU at the top in this case allows switching from the Opinion Form to Components and visualizing the inactive questions and the final OPINION FORM The menu on the top of the screen shows in this case Back Edit 7 Components View Form Inactive questions e BACK Back to the OPIs page e EDIT OPI parameters can be edited and modified e COMPONENTS To set up the RESPONSE PAGES screens shows after the user opinion the INCENTIVES prizes given to the users and the RULES allows to set different actions depending of the user opinion e VIEW FORM Show how the OPINION FORM of the OPI will look like Useful for checking that the screen is correct e Inactive Questions Show the qualifiers that are not in use in the form 3 4 6 EDIT OPI OPINION FORM 1 An OPI must be viewed before it can be edited modified To do so press the button VIEW in the OPI that is going to be edited 2 Inthe CONTEXTUAL MENU on the right select EDIT An edition screen in which almost all elements of the OPINION FORM and the RESPONSE PAGE can be changed will be o
36. w password field Then press the CHANGE PASSWORD button on the right APIs Password APIs allow companies to interact with the OPINATOR Platform and integrate it into their systems For more information please ask OPINATOR personnel Password Notifications Generate API Ids Change password Groups New password eeeeee0008 Account Data Repeat new password OPlIs OPl Menu Short Links External API token Users External API signature key 2012 Innology Ventures Manual Updated for version 2 10 of OPINATOR Use GENERATE APIs button for handling APIs access passwords 3 4 2 NOTIFICATIONS All Notifications Password Groups Notifications are disabled Account Data Type Groups OPlIs OPI Menu Short Links Users 2012 Innology Ventures NOTIFICATIONS are emails sent to the username that has set up the notification Notifications status can be ENABLED and DISABLED If Notifications are ENABLED all created Notifications will be enabled and emails will be sent accordingly If Notifications are DISABLED no emails will be sent There are two types of notifications e DAILY Notifications The user receives an email at the end of the day with a summary of the opinions of the day e BUFFER Notifications The user receives an email when an OPI receives a number of new opinions configured by the user NOTE The user MUST BE a valid email address to be able to receive notifications Create a new notification Press the C
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