Troubleshooting & User messages MC / RC / TC - Witt
Contents
1. Check that the Perimeter Wire is not too close to the edge remove the wire towards the inner side of the lawn Confirm that the Perimeter Wire has been laid according to the instructions in the Manual Do not include areas with very steep slopes Verify that the cutting height is not set too low Increase the cutting height Place the mower inside the lawn and renew the operation Make sure the Base Station is connected to the mains supply Disconnect the Power Box from the mains power and reconnect after 10 seconds Check that the low voltage cable between the Power Box and the Base Station is connected cee the LED indications on the Power Ox Check the connection of the Perimeter Wire to the Base Station Perimeter Switch Check the installation for cut wire Repair broken cable with the waterproofed connector supplied in the box Confirm Power Box is plugged into the power outlet Turn power on to the power outlet Check the power outlet using another appliance Clean the contacts with a brush or piece of cloth Confirm a good connection of the Power Box to the Base Station CAUTION Switch off the Safety Switch before checking the blade Inspect blade for foreign material or debris preventing rotation Clean out accumulated grass clippings using a wooden stick Display Probable Cause Event Corrective Actions Grass or other object has wrapped around the drive wheel The dri2. A sticker containing the most common error codes is provided in the box You can place it on the mower for your Rombow Error Codes Table convenience E9 See Troubleshooting in Manual represents stops and error that are not very common and thus they are not shown in the above Error Code Table If E9 is displayed press the RIGHT arrow to receive the Error Code reason for which the mower has stopped and refer to the User Manual for more details Usually if the mower stops an error code is displayed This display stays on for 5 minutes If you arrive later than those 5 minutes the display will be blank To wake Robomow up and see the last error Stuck in Place Check Drive Front Wheel Problem Decrease Inactive Time See Troubleshooting in Manual Call Support 37 code displayed prior to stopping press the OK button on the mower The following table displays all Error Codes and gives possible causes and corrective actions Display Probable Cause Event Corrective Actions Stuck in Place The mower is Outside No Wire Signal Check Power Check Blade Cutting Height 38 Robomow got stuck in place It cannot continue driving Drive wheel motors have been working under a severe load Robomow has difficulty turning in pars because the front wheel is locked by a ditch or non level ground The Perimeter Wire is too close to the edge of the lawn The Perimeter Wire has been laid the wrong way
3. Station dock properly not tight and placed in the middle of the is straight tight and centered below the Base and sometimes Station Station misses the Base The Base Station is set up on a side Move the Base Station to a relatively level The Base Station is placed too close to Move the Base Station so it is not within 3 meters the corner of the lawn from a corner Minimize the Inactive Time windows to allow 7 a time between operations is too long Robomow to complete the Mowing Cycle faster ecause of long inactive time windows and to achieve even mowing results p If it is during a fast growing season change the Uneven mowing Grass is growing very fast Interval refer to Section 6 4 2 P001 results The sh f the In acomplicated lawn more time is required for UnG e ha S Hal aloe ds the lawn to achieve better mowing results ges Increase the Intensity refer to Section 4 3 2 1 The set area is smaller than the actual Increase the zone area refer to Section 4 3 3 lawn size Edit an existing Zone Verify that the time on the mower is set correctly Robomow A operates during Wrong clock time is set in the mower Set the time refer to Section 4 4 4 Inactive Time Reset the Inactive Time refer to Section 4 3 1 7 Ma a r Confirm the Extension Cable is plugged in and C twireindicator Base Station wire leads are firmly attached oe l _ Walk along Perimeter Wire l Perim
4. around a perimeter island The lawn slope is too steep along the edge Robomow does not succeed to turn in place at the edge and it causing the mower to slip out of the designated area Automatic operation is initiated while the robot is placed out of the Perimeter Wire loop Power Box Perimeter Switch is not turned on or not connected The Perimeter Wire is not connected to the Base Station Perimeter Switch The Perimeter Wire is cut Power Box is not plugged in properly into the power outlet No power at the power outlet or the main power is shut off The mower or Base Station contacts are dirty Charging is not detected although there is a physical contact between the mower and the Base Station contacts Mowing motor has faced over current conditions for too long as a result of high grass or an obstacle that is stuck or wrapped around the blade Something is preventing a blade from rotating freely Accumulated w clippings under the mowing eck rope or similar object wrapped around mowing blade Remove the mower away from this particular location and restart operation Rectify the reason for it getting stuck Check the ground around the mower for ditches or non level ground Fill with dirt and level off Check if the drive wheels are free to rotate and nothing is blocking them eh that the cutting height is not set too low for the grass condition increase the cutting height if needed
5. 8 Charging 8 1 Charging During the Season The Base Station is the primary charging source when Robomow is docked and will maintain the optimal battery charge while awaiting departure 8 2 Charging Out of Season During out of season months such as winter it is required to 9 Troubleshooting and User Messages Fully charge the battery in the Base Station till the Battery indicator is green and lit constantly LED indicators for charging Red is lit constantly Charge the battery Green is blinking During battery charging Green is lit constantly Battery is fully charged Remove Robomow from its Base Station Turn the Safety Switch off and store the mower in a room temperature If the mower is stored for more than 3 months it is required to recharge the battery every 3 months till the Battery indicator shows it is fully charged The charging can be done in one of the following options 1 Place the mower in the Base Station for charging 2 Connect Robomow directly to the Power Box as follows Disconnect the DC Cable coming from the Power Box to the 15m Extension Cable and connect it to the rear side of the mower as in the figure to the right Once the season starts just place Robomow in its Base Station to begin automatic operation 9 1 General Error Codes Robomow continuously monitors its operation It produces error codes to assist you in running it smoothly
6. eter Wire is cut Look for cuts or breaks in the wire Repair with Robomow wire splice connectors Check and repair all loose poor or corroded Thepoor Poor connections ann lan connection Twisted cables or a screw terminal which indicator is is insulated with insulation tape is not a Use the connectors supplied in the box They flashing on satisfactory splice are waterproof and give a reliable electrical Power Box Soil moisture causes the conductors to connection oxidize 10 Product Specification 15 60 mm 15 60 mm 15 60 mm High Power 68 dB measured Guaranteed 70 dB The noise t the operator s ears less than 70 dB BOTTOM Anti Theft PIN Code Write down your 4 digit Anti Theft PIN code Return here if you ever forget the code Robomow Serial Number 43
7. f adding a Sub Displayed only when using the Robomow App Zone Place the mower in the Base Station Place the mower in the Base Station before Displayed only when using the Robomow App starting the process of adding a Sub Zone Reposition the Base Station position Displayed during the One Time Setup Refer to section 5 2 4 in the User Manual i f This message warns you to enter the PIN code une An alarm will soon be activated before the Anti Theft alarm will sound UOEYH The Searching Base Station operation cannot be When choosing the Home button in a zone ee performed without a Base Station Check the power to the Power Box There may be an electrical power interruption There is no need to do anything Robomow will renew operation as soon as the power is back on a i i Uosg Adjust Wire Refer to section 5 2 5 in the User Manual Waiting for the signal Robomow has stopped the operation It does not detect a signal Mow motor overheat Cooling No need for action Robomow will renew The mowing motor has been working under a automatically the operation as the mowing motor severe load for too long will cool down Drive motor overheat Cooling No need to do anything The drive motors have been working under a Robomow will renew the operation automatically severe load for too long as soon as the drive motor will cool down 41 9 4 Fault Symptom The next table will give details and possible causes of othe
8. le Cause Event Corrective Actions Mowing motor has faced over current conditions for too long as a result of high grass or an obstacle that is stuck or wrapped around the blade Something is preventing a blade from rotating freely Severe grass accumulation under the mowing deck rope or similar object is wrapped around mowing blade mowing height Mowing motor has faced over current for too long in the Base Station before starting mowing motor the operation aoc o0c6 Robomow fails to enter the Base Station D Base problem several consecutive times Drive wheel motors have been working under severe load during automatic or manual operation The Perimeter Wire is too close to the edge The lawn slope is too big l Robomow does not succeed to turn in Cross Outside ee at the edge and it causes the mower o slip out of the designated area Robomow has slipped out of the Perimeter Wire lope because of sloping area or wet grass Elsewhere o0c8 Automatic operation is initiated while the oop Start Inside robot is placed out of the Perimeter Wire loop CAUTION Switch Off the Safety Switch before checking the blade Inspect the blade for foreign material or debris preventing rotation Clean out accumulated grass clippings using a wooden stick CAUTION Switch Off the Safety Switch before checking the blade Remove the mower from the Base Station Inspect the blade fo
9. n 5 2 4 in the User Manual Test wire position Displayed during the One Time Setup Refer to section 5 2 5 in the User Manual Test wire ended during the One Time Setup Displayed only when using the Robomow App mmr u L uu uo 40 No action is required A Operation time is shorter than expected Battery run time is too short Replace Battery Display Message Description Action Required Keep charging if not used s ae It is recommended to keep the mower connected Displayed only if the mower is disconnected from a Charging Adaptor to the Power Supply when not in use f e It is required to switch Off the System Switch utes Switch On betore lifting before lifting and carrying the mower eae Change the wires in plot connector Swap the wires at the plot connector aisa Displayed during the One Time Setup Refer to section 5 2 4 in the User Manual Switch on the System Switch Displayed if the mower is connected to charging Switch the System Switch to On but the System Switch is Off Press the STOP button at Sub Zone entry f Press STOP at the point you want the mower to Ht Displayed only when using the Robomow App to add a Sub Zone start mowing the Sub Zone The mower learns the distance of the Perimeter Learning edge distance Wire in a Separated Zone Press STOP to learn he Displayed only when using the Robomow App distance Going to Sub Zone entry point Press OK to continue the process o
10. r faults that do not provide error codes If a fault cannot be dealt with using these tables please call your service provider Problem Probable Cause Event Corrective Actions Encountered Dull blade Replace blade Itis recommended to cut less than a 1 3 of the green part of the grass The grass is too high in relation to the set Set the cutting height to a higher position and Poor quality of cutting height then successively lower mowing If it is during a fast growing season change the Interval refer to Section 6 4 2 P001 For best cut operate Robomow when the grass M Of esa noes Sauna is dry Do no to mow in the early morning hours the blade Switch Off the Safety Switch and use heavy gloves to clean and remove the grass clippings Mower doesn t There is a Perimeter Island or a Narrow l find the Base Passage that prevents the mower to Reduce the Near Wire Follow Distance in the Station complete its drive towards the Base Settings menu from the default 7 Station in Near Wire Follow mode Robomow Check if the lawn is free from branches stones is noisy and Damaged or unbalanced blade or other objects that can damage the blade vibrates Replace the blade Height differences between the lawn and Fill some ground to flatten the lawn to the Base the Base Station surface Station to allow smooth entrance Mower does not The wire underneath the Base Station is Confirm the wire underneath the Base
11. r foreign material or debris preventing rotation Check power See E4 in the above table Adjust the Base Station position Clean the contacts with a brush or piece of cloth Check to insure the mower is not stuck causing the drive wheels to slip Check the ground around the mower for oc or indentations Fill with dirt and level off Check if the drive wheels are free to rotate and nothing is blocking them Remove the mower away from this particular location and restart operation Remove the wire towards the inner part of the lawn Do not include this area because of its steep slopes Fill holes and pits in the ground Increase the cutting height Place the mower inside the lawn and renew the operation 3 Stuck in place See E1 in the above table en Check The Intensity you have set is too high for E Intensity your lawn area See E8 in the above table Decrease 0S Inactive Time 9 3 User Messages Decrease the Intensity you have set for the zone s in your lawn The next table gives information about User Messages that can be displayed on the mower Display Message Description Action Required Test Base Station position p mrm LIDI Displayed during the One Time Setup Refer to section 5 2 4 in the User Manual iiie OBRTE Recharge Battery Low battery voltage Recharge the Battery Peg Base Station Displayed during the One Time Setup Refer to sectio
12. s more details about the problem and refer to the table below Display Probable Cause Event Mow The mowing motor has been working Overheat rm under a severe load for too long The drive motors have been working under Overheat a severe load for too long z m Front wheel problem See E3 in the above table See E7 in the above table M ut ru ut Mower does not depart automatically from the Base Station when the ambiance temperature is lower than 5 C 41 F Information When the temperature is below 5 C 41 F the grass does not grow or grows very slowly However Manual Depart is enabled temperature The operation is delayed as Robomow Rain detected detects rain 5 Button One of the operating panel buttons is pressed constantly pressed Corrective Actions No need for action Robomow will renew automatically the operation after the mowing motor will cool down No need to do anything Robomow will renew the operation automatically as soon as the drive motor will cool down Press OK to confirm the message and continue operation This message is displayed to inform only No need to do anything Robomow will renew the operation automatically as soon as the ambiance temperature will rise above 5 C 41 F No need for action The message is displayed until Robomow will not detect rain and then will start mowing 39 Display Probab
13. ve motors have been working under severe load for too long Check Drive Front Wheel Problem The Front Wheel has left the ground for too long during operation Too many Inactive Days and or Hours have been set for your lawn area Decrease Inactive Time See Troubleshooting in Manual E 9 is displayed for all other messages that are not listed in the above table 9 2 Detailed Error Codes Check the drive wheels and remove the grass or other objects If Robomow has driven onto an obstacle Switch off the Safety Switch raising the front end Remove or exclude the object from the mowing area If Robomow is being used on a slope too steep for safe mowing exclude this from the mowing area If high grass is preventing the front wheel from fully turning on the ground raise the cutting height If the ground contains large holes or indentations where the front wheel can drop into when passing across fill these areas with dirt and level off Decrease the number of Inactive Days and or the number of Inactive Hours to allow Robomow to complete mowing your lawn Press the Right arrow button to receive the stop reason number and refer to the next table for more details about the stop reason causes and actions If the above table Section 9 1 does not give enough information to help solve the problem then press the RIGHT arrow while the error code is displayed in order to receive a number that give
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