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Triton RL5000 User Manual (3.0)

1. 507 511 517 azz EXNE MU ES EAE Les 139 D TritON ee vere 2 RL5000 MANUAL TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Recovery Procedure SPED invalid command data TDM 100 150 TDM 200 250 521 SPED clear key po x emm x 1 T m po ERN wp e o o po pem mmm o o po pem mem eem meme s fermi 140 5 Tritan RECOVERY TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES m Code TDM 200 250 Procedure x I enimse sss o _____ _ ____ o ______ o
2. 0 MESI EXT EA EN ES KW E Electronic journal get serial number failed Poa ovanor 135 Electronic journal clear feature failed X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X EX NE ET NEM 7 ENSE EXE ES E MEN Le pep 2 RL5000 MANUAL TABLE 7 1 e gt o o o m 2 2 D 2 lt m 22 lt m o 2 m o TDM 100 150 TDM 200 250 Recovery Procedure Bill size not configured correctly Maximum withdrawal not configured correctly Communications key not configured Terminal ID not configured Master key not configured Feed failure Communications failure An attempt to dispense bills is being made when the cassettes are not locked Receipt printer out of paper Card reader error SPED keypad is not replying to main board Number of bills dispensed not equal to bills requested SPED keypad reported tamper condition SPED could not perform a successful command within maximum attempts tries SPED n
3. 112 TERMINAL OWNER SURCHARGE OWNER eee 113 NEWS TICKER MESSAGE 114 DATE ANDTIME FUNCTION tnnt nien etna 115 SEPFDATE SET TIME seis ue veo tucks Io etu 116 VOLUME nete 117 SECTION 6 MAINTENANCE 119 INTRODUCTION 120 REPLENISHING THE RECEIPT PAPER ccecsssssceceesessceeeeceesssececesenssaeececesesaeseeceees 120 CLEBANING THE ENCLOSURE 123 CLEANING THE DISPLAY 123 CARD READER CEEANING vts costes 123 CARD READER PROBLEMS eter eroe eet EE NEST 123 COMMUNICATION PROBLEMS 124 SECTION 7 ERROR RECOVERY eee esee eee eese ee eeeeeseeesesesesesess 125 INIRODUCTION GGG unc Rm NIU 126 STATUS CONDITIONS 126 ERROR RECOVERY PROCEDURES 10 10 127 CLEARING TERMINAL TATUS 127 CLEAR STATUS USING MANAGEMENT FUNCTIONS 222 129 RESTART USING MANAGEMENT FUNCTIONS 2 2 eene 130 SHUTDOWN REMOVE Power USING MANAGEMENT FUNCTIONS 131 SuuTDOWN APPLY POWER USING POWER SuppLy ON OFF SWITCH 132 ERROR CODES ERROR RECOVERY PROCEDURES 133 THRU 159 ENTERING THE COMBINATION csssscccecsesssececesesssecececessnseecececessea
4. RL5000 SERIES USER MANUAL 7 the paper is not automatically taken up by the printer check the tension roller lever on the printer chassis Pull the pin located on the right side of the printer bracket above the cutter assembly Figure 6 8 Rotate the assembly towards the front of the control panel Figure 6 9 Figure 6 6 Paper feeds from top of 8 blue tension lever is located roll on the left side It must be in the closed position Blue lever facing towards the right Figure 6 10 and insert If not just move the lever moves in 3 positions to the correct position Close the cutter assembly and retry to feed the printer paper If successful continue with Step 9 If the paper is not taken up automatically contact your service provider Figure 6 7 Paper feeds automatically when placed in take up slot 9 Close and lock the control panel Go to Management Functions Diagnostics Printer and perform a Reset Test Printer Figure 6 9 Cutter assembly opened Figure 6 10 Blue lever position s Tri 122 Iritan MAINTENANCE Cleaning the Enclosure The ATM front panel is highly durable resisting scratches and finger smudges However occasional cleaning of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used forcleaning For best results use a weak solution of a mild detergent and w
5. S am 1 1 0 selectthe DIAGNOSTICS option P Wer 01 06 26 m Home Screen File tcevas ten by pressing number 2 on the boe eres zi keypad Date and Time 12 31 1969 06 00 00 4 100 2 To view the options available on T oe mE Prae Dew the TERMINAL STATUS screen _5 Date amd Time 12 07 1999 12 00 00 End press number 1 on the keypad Disk Version 1 0 8 6 General Parameters 3 the CONFIGURATION Br piii SUMMARY press number 4 on Brest oou the keypad Status Monitoring Disabled Description A comprehensive CONFIGURATION SUMMARY of current terminal and hardware sta tus information Information is provided for all terminal configuration areas as well as dispenser receipt printer modem and keypad status The summary is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device IMPORTANT Itis highly recommended that the report be generated and saved after the initial setup ofthe terminal and whenever significant changes are made to the terminal s configuration current 71 Tritan RL5000 SERIES USER MANUAL TRANSACTION TOTALS a M Terminal ID 123456 04 23 2003 12 50 27 PM Factory N A REST Transaction Totals Up Totals Since Last Close ACCESS INSTRUCTIONS
6. APPENDIX ADS GRAPHICS Menu Terminai Coniiguration Coupons Coupons GRAPHICS T Coupon pied Enter ACCESS INSTRUCTIONS 2 Prompt Coupon 1 From the MAIN MENU screen Level 90 select the TERMINAL CON e m FIGURATION op tion by P ress 5 Award Based On 150 Properties ing the number 6 on the key Printed Coupons aj Coupon Message 2 z 2 To View the options available lt 8 Graphic El at the COUPON menu press 3 the number 2 on the keypad Dispensed Coupons 3 To configure the type of COU pz TK PON the ATM will issue when coupons are enabled press the number 1 on the keypad re peatedly until the desired se Note Only BMP files can be used for lection is displayed in the text Printed coupons box 4 To adjust the LAYOUT of the text es Enter and graphic printed on the cou ne Cancel pon receipt press the number 8 eres on the keypad to toggle between CIT the options shown in the LAY OUT text box CERcpIGraphic bm RB 04 16 2003 12 CESempleCoupon bmp 7KB 04 16 2003 12 5 select the GRAPHIC that will irse be printed on the coupon press ELE thi b 9 th ki d TM bmp 63 KB 12 ESTA TabsLBtnOff bmp 30 KB 04 15 2003 12 TabsLBtnOn bmp 3 KB 0
7. Prompt MiNIMUM LEVEL fen 2 Prompt Fake Coupon Cancel 3 80000 Factory N A B 5 Random ACCESS INSTRUCTIONS E Coupon Message _______ 1 From the MAIN MENU screen LJ 77 select the TERMINAL FIGURATION option by press ing number 6 on the keypad 2 Layout Bonom Graphic Graphic Print Dispensed Coupons i 1 2 To view the options available at the COUPON menu press num ber 2 on the keypad 3 Toconfigure the PROMPT mes tJ sage that will be displayed when 2 coupons are issued press num S ber 2 keypad and enter sr pest oM the desired message 4 set MINIMUM LEVEL minimum withdrawel amount that will trigger the printing or dispensing of a coupon press m number 3 on the keypad and enter the minimum withdrawal amount DESCRIPTION The is a brief message that appears on screen when a customer is given a coupon It s primary purpose is to inform the customer of the presence of the coupon so that it may be retrieved Press number 2 on the keypad to bring up a data entry dialog Enter a brief statement to serve as a prompt to the customer such as Congratulations Please take your coupon or You have won a prize coupon Congratulations Press Ente
8. 11 5 Triton RL5000 SERIES USER MANUAL RL5000 Features and Specifications Complete Help files Documentation forManagement Functions built in Vandalism Resistant tempered glass screen over LCD Vault Design UL 291 Business Hour UL 291 Level 1 Modular design Serviceability Mean time to repair lt 5 minutes Electronic Electronic Vant Lock Combo Gard 33 Kaba MAS Cencon 3 LED bars for card reader printer dispenser Dial Up 56k modem PCMCIA mee Complete voice guided lead through using text to speech synthesis Lead through Indicators Voice Guidance Compliance with and Canadian 10046 compliant for accessibility and reach Guidelines Signage and Advertisi Standard Optional Surcharge Notification Illuminated 193 mm x 331 mm Mid Size Viewable Illuminated Topper 271 mm x 347 mm High Viewable supported units Co sons Printed Random and level based pons Full graphic capability 12 B Tritan SECTION 2 Basic OPERATION RL5000 SERIES USER MANUAL Introduction This chapter describes the basic operation of the terminal The following topics are covered 1 Control Panel Layout Describes the layout of the terminal s control panel 2 Keypad Operation Describes the use of the alphanumeric keypads 3 Menu Based Operation
9. t b i Dn WHERE MONEY COMES FROM MODEL RL5000 SERIES AUTOMATED TELLER MACHINE USER MANUAL VERSION 3 0 TDN 07100 00018C 02 2005 CORPORATE HEADQUARTERS RMA RETURN MATERIAL AUTHORIZATION RETURN ADDRESS 522 E Railroad Street 21405 Avenue Long Beach MS 39560 Long Beach MS 39560 Phone 228 868 1317 Fax 228 868 0437 COPYRIGHT NOTICE 2003 2005 Delaware Capital Formation Inc All Rights Reserved TRITON TRI TON WHERE MONEY COMES FROM TRITON WAVES DOVER and DOVER logo are registered trademarks of Delaware Capital Formation Inc a wholly owned subsidiary of Dover Corporation RL5000 SERIES USER MANUAL DISCLAIMER The manufacturer of the Automated Teller Machine ATM product s described herein makes no representations or warranties either expressed or implied by or with respect to anything in this manual and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect special or consequential damages Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUALMAY RESULT IN PERSONAL INJURY FCC COMPLIANCE US units with modems Statement of Compliance This equipment complies with Part 68 of the FCC rules Located in the control area of the ATM is the product label This labe
10. ex FUNCTIONS option by press H ing number 1 on the keypad EE zz DESCRIPTION The TERMINAL CLOSE menu allows the terminal operator to perform the following functions 1 Schedule Close Used to enable disable automatic Day Close 2 Send Terminal Totals ON OFF Use to enable disable automatic transmission of terminal close totals to your transaction processing service provider Press this button to cycle the function between ON and OFF Trial Close Used to initiate a Trial Day Close Day Close Used to initiate a Day Close 5 Trial Cassette Close Used to provide a receipt record of the cassette s balance 6 Cassette Close Functions Used to access a menu of cassette close and configuration functions 54 MANAGEMENT FUNCTIONS SCHEDULE CLOSE Schedule Close A schedule Enter Factory Derautt OFF gt Cancel ACCESS INSTRUCTIONS BL 1 From the MAIN MENU screen select the TERMINAL CLOSE FUNCTIONS option by press ing number 1 on the keypad 2 To access the SCHEDULE CLOSE function press the num ber 1 on the keypad DESCRIPTION This function allows you to turn ON or OFF the SCHEDULE CLOsE function and to specify a time of day at which a close operation will be performed Ifthe Enable Schedule option is ON a Day Close will be automatically initiated at the specified time of day If the checkbox is checked
11. wii a 25 End 6 Save To File DESCRIPTION The CLosk function is used during the daily close procedure It does same thing as the Day CLosk except that the totals are not cleared The report printed by the Trial Close is used to balance your ATM before you actually balance with your processor It contains accumulated transaction totals obtained from the processor and from the terminal itself The report shows the total number of customer transactions Withdrawals Inquiries and Transfers recorded by the processor and the terminal since the last Day Close was performed The two column format allows the host and terminal totals in each category to be easily compared The Settlement 5 value is the host processor s record of the total currency dispensed from the terminal since the last Day Close was performed A call to the processor host computer is required to complete the operation If the call to the processor host system is not completed successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 57 ma Tritan RL5000 SERIES USER MANUAL Day CLOSE Factory Derautt N A ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select the TERMINAL CLOSE FUNCTIONS option by press ing number 1 on the key
12. x Tritan INTRODUCTION Communications The RL5000 ATM supports communication with the transaction processor using a variety of communications technologies These include Dial Up VSAT RadioPad DataPak and Client Server Ethernet Dial Up This method uses PSTN the standard telephone system for communications Because your PC is a digital device while the PSTN is primarily an analog medium an internal modem is used to access the PSTN network in order to contact the processor and process transactions VSAT Very Small Aperture Terminal The VSAT connection type is used with ATMs that support satellite based communica tions VSAT supports a wide range of communications protocols RadioPad This is a wireless communications method used primarily in countries where an infrastruc ture of wired telephone service is not used or is unavailable and functions as the equivalent of a dial up telephone system DATAPAK The DATAPAK protocol enables the ATM to interface with designated DATAPAK inter mediaries in the Canadian market region who in turn provide connectivity to the appropri ate transaction processor DATAPAK connectivity is typically faster and more cost effec tive than a direct dial up connection between the ATM and the transaction processor NOTE This feature is only available for use in the Canadian market Ethernet This method is used in applications wh
13. 1 From MAIN MENU screen select the SYSTEM PARAM ETERS option by pressing num So 5 LENS Un numee 2 Press number 1 on keypad between elds Preas T Cr cM Cancel to access options that allow you to change the terminal DATE and Bexe TIME properties 3 Tochange the DATE properties of the terminal press number 1 on the keypad to display the SET DATE screen 4 change the TIME properties of the terminal press number 2 on keypad to display the SET TIME screen DESCRIPTION Use the numeric keypad to enter the Set Move between fields with the arrow keys Press the Enter key when the correct date is displayed Use the numeric keypad to enter the Ser Time Move between fields with the arrow keys Press the CTL key to toggle between AM and PM Press the Enter key when the correct date is displayed 116 B Tritan MANAGEMENT FUNCTIONS _ Factory Derautt N A ACCESS INSTRUCTIONS Down m 1 Fromthe MAIN MENU screen select the SYSTEM PARAM ETERS option by pressing number 5 on the keypad 2 To adjust the level of the speaker output press number 3 on the keypad DESCRIPTION This dialog box will allow you to adjust the speaker volume Press number 1 to raise the volume and number 2 to lower the volume The indicator bar will provide a visual indication of
14. code 1 From MAIN MENU screen e A 04 23 2003 09 48 17 select the ELECTRONIC JOUR Terminal Shutdown NAL option by pressing num Terminal ber 3 on the keypad nde 1 3 og 2 To DISPLAY UNAUDITED Username Marter 100 Management 5 To File RECORDS press number 1 on vom asas sve To the keypad Reset Terminal Eror E you want to mak ail records as Enter d ENTER To Audit All Records Press CANCEL To Return DESCRIPTION The Display Recors function is used to display a summary of the journal entries collected since the last time the journal was printed ALL records stored in the electronic journal will be printed This command should be used regu larly to print the audit trail of the terminal This information should be maintained in case of an inquiry by a customer and can also be useful in certain troubleshooting situations When this function is run all unaudited records in the electronic journal are dis played in a Management Report window 98 B Tritan MANAGEMENT FUNCTIONS Last X Enter the Number of Journals to Enter Display Factory Dreraurr N A jer ACCESS INSTRUCTIONS 1 From the MAIN MENU screen selectthe ELECTRONIC JOUR NAL option by pressing num Fan orl tien ber 3 on keypad Store Message emer 2
15. Secondary tem Description Note Configuration select the DIAGNOSTICS option by pressing number 2 on the keypad 2 Enter the DISPENSER diagnos tics menu by pressing number 4 on the keypad 3 modify the CASSETTE RAMETERS press number 8 on the keypad 4 view or change the MUL TIPLE AMOUNT in the Active Cassette press number 7 on the keypad DESCRIPTION The MurrIPLE AMOUNT parameter must be set in the ATM before any transactions can be processed This number is the denomination of the currency installed in the currently selected active cassette It can be set to any value as long as this value is no less than 1 50 of the maximum cash parameter Typical values might be 10 20 50 100 Whenever withdrawal transaction is performed amount entered or selected is compared to the Multiple Amount parameter If the entry is not an even multiple of this amount an error warns the customer of this fact and they are offered an oppor tunity to try again If the Multiple Amount is not set correctly the terminal will respond by going into Configuration Error 186 BILL SIZE NOT CONFIGURED CORRECTLY To correct the error condition enter the Management Functions and configure the bill size Multiple Amount to the value of the bill in the cassette Select a cassette using the CasskETTE function Press number 7 on the keypad to bring up the d
16. TabsLBtnOff bmp TabsLBtnOn bmp TabsRBtnOff bmp TabsRBtnOn bmp triton320x80 bmp triton Tbit bmp 1KB 05 10 2000 03 1 nanana 1 j Graphics can be stored in an exter nal USB flash drive and down loaded to the terminal directly Con nect the flash drive to either of the 2 USB ports available to add graph ics See the end of this appendix for the location of the terminals USB ports Graphics are displayed in designated fields in the display Optimize display graphics by creating them in sizes that fit their intended use Graphic dimen sions are in pixels FuLL 5 640 X 480 Loco 310 X 85 TRANSACTION 640 X 260 BANNER 205 X 56 WELCOME 315 X 385 Coupon GRAPHIC 450 X 225 BMP files only Grapuic 480 X 120 BMP files only 3 B Tritan RL5000 User MANUAL The File List shows the files in selected location that are of the se eene uration 0 lected type The Filename Size and 2 oem Gum _3 Active Hours _4 Active Ad Field Date Time attributes are show for each EZ004M 21 coupon Graphic Top file Use the Left or Right lt Arrow gt Bean cope keys on the keypad to highlight a file pode Ora 6 00 Press lt Enter gt on the keypad to ac cept currently highlighted file ICM AM Cancel to exit without ma
17. _8 Document Type Cash Non Cash 2 Enter the DISPENSER diagnos Description tics menu by pressing number 4 keypad A Note Configuration 3 modify the CASSETTE PA RAMETERS press number 8 on the keypad 4 view or change the configu ration of an ACTIVE CAS SETTE press number 5 on the keypad to select and display the cassettes configuration data for the available cassettes DESCRIPTION Use the CASSETTE function to select the cassette that will receive the results of any changes to the various cassette and note configuration parameters that are made via the Cassette Parameters dialog Repeatedly pressing the number 5 key will cycle through the available cassettes 82 y Em MANAGEMENT FUNCTIONS CASSETTE IN SERVICE Factory Derautt N A ACCESS INSTRUCTIONS 1 From MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Enter the DISPENSER diagnos tics menu by pressing number To modify the CASSETTE PA RAMETERS press number 8 2 4 on the keypad 3 on the keypad 4 change the service status of the selected Active Cassette press number 6 on the keypad Main Menu Terminal Diagnostics Cash Dispenser ict 1 Relearn Bill Thickness 2 F AlCassettes Locked Fletroct Oel Retrait 7 y Active Cassette 5 Cassenea Ca
18. Ad file is a motion graphic or video and 0 is selected the Ad will be displayed for the actual playing time of the file B Tritan E APPENDIX ADS GRAPHICS Active Hours By default the graphic will be displayed every hour of the day If you want to restrict the display of the graphic to particular hours of the day leave a checkmark next to the hour in which you want to display the graphic Remove the checkmark from those hours in which you don t want the graphic to be displayed To configure the active hours for the correct Ad graphic press the number 3 on the keypad to move the highlight bar to the first selection in the active hours window then use the Arrow keys to move up and down in the list Press the lt CTRL gt key the keypad to toggle a highlighted selection between checked and unchecked ACTIVE FIELD Select the location s where the Ad graphic will be displayed and or printed The optimum size in pixels for each graphic is shown in parenthesis to the right of the graphic name e Coupon Graphic 450 X 255 Banner Ad 205 X 56 BMP files only Logo 310 X 85 e Receipt Graphic 480 X 120 FullScreen 640 X 480 BMP files only Transaction Ad 640 X 260 Welcome Ad 315 X 385 To configure the Active Ad Field for the current ad graphic press the number 4 keypad to move a highlight bar to the first selection in the Active Ad Field wi
19. the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 144 RECOVERY 3 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to check each cassette Look for and remove any jammed notes and poor quality notes Make sure there is an adequate level of currency in the cassette Be sure to perform a full Cassette Close if currency is added to or removed from a cassette After checking each cassette continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared
20. 040 5 keypad Cassete 10 A Status Empty 32 2 Enterthe DISPENSER diagnos Document Type EE In Service Yes tics menu by pressing number eee 4 on the keypad Bill Length 0 E 3 Viewthe DISPENSER STATUS screen by pressing number 1 on the keypad DESCRIPTION The DISPENSER STATUS report identifies the type of dispensing mechanism installed and shows the results of the most recent dispenser status check The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 75 Tritan RL5000 SERIES USER MANUAL Test DISPENSE Facrony Derautt ACCESS NSTRUCTIONS From the MAIN MENU screen select the DIAGNOSTICS option by pressing number 2 on the key pad Enter the DISPENSER diagnostics menu by pressing number 4 on the keypad To force the dispenser to complete a PURGE press number 2 on the keypad Press the ENTER key when the PURGE dialog screen appears To complete a TEST DISPENSE press number 3 on the keypad Select the number of notes to pick during a Test Dispense and press the ENTER key DESCRIPTION Purge Operation Complete Successful command 300 0 Select an option by pressing the appropriate number on the keypad Press ENTER or CA
21. 10 Verify that the cassette is primed Be certain the green indicator is show ing in the window below the key In stall the cassette into the Cash Dis penser by placing the cassette guides on the dispensers rails and firmly push ing the cassette in until it locks in place 11 Close and lock the security container Place old notes together Common notes Simply place the prepared bundles in Installing cassette the tray Make sure the note pile is as even as possible If necessary use your hands to smooth and level the pile Level the note pile Release the packer plate and lower the reject tray and the lid The cassette can now be removed from the loading tray by sliding it away from the probes Pu 36 E Tritan CURRENCYHANDLING TDM 100 150 200 250 Dispensers Removing the Currency Cassette Ensure the terminal is not in use before removing the note cassette Removing the note cassette while the machine is in operation processing customer transactions performing close operations etc can cause the terminal to enter an Out of Service condition Open the outer fascia panel to gain access to the security container door using the key lock on the front of the panel Open the electronic lock on the security container door and open the door to gain access to the dispensing mechanism To gain access to the cassettes pull the dispenser slide tray out to its fully extended
22. 28 ERMINAL CONFIGURA COMMUNICATION DISABLED ERMINAL CONFIGURA ON CONNEC DISABLED ERMINAL CONFIGURA ON CONNEC DISABI B Tritan INITIAL SETUP TABLE 3 5 USER DEFINED SETUP PARAMETERS MANAGEMENT ae TDM 100 FUNCTIONS AREAS FUNCTION OPTION pene DEFAULT ee eee ENABLE DISABLE ES ET SYSTEM PARAMETERS SCHEDULE TME SET DAY SELECT ES RMINAI DEFAULT LANGUAGE CUSTOMER SCREENS X E L CONFIGURATION GENERAL PARAMETERS ERMINAL CONFIGURATION COUPONS COUPON ERMINAL CONFIGURATION COUPONS PROMPT ERMINAL CONFIGURATION COUPONS MINIMUM LEVEL ERMINAL CONFIGURATION COUPONS MAXIMUM LEVEL ERMINAL CONFIGURATION COUPONS RANDOM ERMINAL CONFIGURATION COUPONS MESSAGE ERMINAL CONFIGURATION COUPONS LAYOUT ERMINAL CONFIGURATION COUPONS GRAPHIC ERMINAL CONFIGURATION COUPONS PRINT ERMINAL CONFIGURATION COUPONS CASSETTE ERMINAL CONFIGURATION COUPONS COUNT ERMINAL CONFIGURATION INAL MESSAGES WELCOME MESSAGE ERMINAL CONFIGURATION INAL MESSAGES STORE MESSAGE ERMINAL CONFIGURATION INAL MESSAGES MARKETING MESSAGE ERMINAL CONFIGURATION INAL MESSAGES EXIT MESSAGE TERMINAL OWNER ERMINAL CONFIGURATION INAL MESSAGES MESSAGE NEWS TICKER L CONFIGURATION ERMINAL MESSAGES MESSAGE L CONFIGURATION ADS GRAPHICS ADD NEW OPTIONAL SCREEN PURCHASE L CONFIGURATION BUTTONS SELECTIONS RE OPTI
23. Alphanumeric keypad CTRL Key TABLE 2 1 RL5000 KEYBOARD MAP KEYBOARD MAP ACTION Scroll Back in Current Field for Combo and Edit Boxes Left Arrow Een Arrow or Up Change focus to the previous control Arrow i Moves up in a list control Right Arrow or Scroll Forward in Current Field for Combo and Edit Boxes Right Arrow 9 Change focus to next control Down Arrow Moves down a list control Selects ENTER on the Dialog presses selected button oce Move to Next Field on the Dialog For multi line text boxes will insert a newline Toggles a check box or radio button CTRL Key Blank Key Selects focus button Select the specified dialog box option When inside an edit box will display the specified numeric character Table 2 1 Keyboard map 15 5 Triton RL5000 SERIES USER MANUAL ON SCREEN KEYPAD OPERATION To enter text characters into the dialog boxes that are displayed by the Management Func tions press the F8 key to display the screen keyboard Use the keys described below to navigate and enter required data see Figure 2 3 The arrow keys left and right the 8 key Up and the 0 key Down navigate the keyboard Press the ENTER key to select the highlighted key entry Press the CTRL key to switch between upper and lower case characters Press the CANCEL key to Exit the keyboard
24. Be careful not to release the packer plate onto your fingers Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency This will allow the packer plate to com press the currency Slanting pile To avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than 12 to 34 inches in thickness 100 200 notes Turn every other bundle around to minimize slanting of the pile bundle should have the same height on both sides if possible Loading slanted notes Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side towards the dispense opening of the note tray opposite end from the handle Loading cupped notes Loading cupped notes Mixed Slanting and Cupped bundles Separate the mixed currency into neat bundles of 100 200 notes of each type Place the cupped bundles nearest the dispense opening of the tray with the cupped side facing the opening Turn every other slanted bundle around to give the bundles the same height on both sides and place after the cupped bundles Old and New Notes Always place the bundles containing old notes into the cassette first nearest the handle and bundles containing new notes last nearest the dispense opening 35 5 Triton RL5000 SERIES USER MANUAL
25. Press the CLEAR key for the Backspace operation Press the 1 key to reposition the keyboard to another location on the display Press the 2 key to positon the cursor on a new line Use arrow keys to navigate 8 Up 0 Down ENTER Select CANCEL Exit CLEAR Backspace 1 Reposition 2 New Line 8 Tele Tei ps Foie Eo b D T Ieee LIL Figure 2 3 On screen keyboard SCREEN FUNCTION KEYS Refer to Figure 2 4 The eight keys 4 on each side of the LCD are called screen function keys They are used in the selection of screen options that can appear along the right and left side of the display These keys are designated F1 through F8 A screen function key is only active when a corresponding function or menu option 15 present next to that key Figure 2 4 ERE 8 Screen function o a Screen Version XVAS0002 F5 04 15 2003 02 32 49 p F6 F 16 B Tritan Basic OPERATION Menu Based Operation The terminal operates as a menu driven system Messages and menu options pre sented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the screen keys located to the left and right of the display For the purpose of security many screens timeout after a preset time inter val usually 30 seconds The time
26. To DISPLAY LAST X electronic pene x mrs journal entries press number 2 02 15 45 a on the keypad E DESCRIPTION The Last X function is used to display and print records from the electronic journal either before or after they have been audited using the CLEAR JOURNAL or UNAUDITED functions Records printed out using this command are not marked in any way This function will not affect the operation of the Display Unaudited Records functions This function is used for several purposes It can be used to reprint records for which the paper trail has been lost or destroyed It can also be used to print out records before they are audited for diagnostic purposes When using this function you will be prompted to enter the number of the most recently collected records to be printed It always operates on the last X entries an operator needs to see a transaction that happened about 10 records earlier entering 13 atthe prompt will cause the last 13 records to be printed but not cleared from the buffer This will ensure that the transaction in question is printed Select Enter to accept the entry or Cancel to ignore and exit the function Note Entering a number greater than the maximum number of records that can be stored in the journal will cause all records to be printed 99 i Tritan RL5000 SERIES USER
27. Voice Enabled Transactions The ATM is able to provide voice feedback to sight impaired users By plugging a set of headphones into the integrated headphone jack users can receive spoken assistance as they perform a transaction See the section under Basic Operation for more information on this feature B Triton RL5000 SERIES USER MANUAL Remote Monitoring and Management The RL5000 provides support for remote monitoring and management via the optional Triton Connect software package Triton Connect is PC Personal Computer based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location In many cases the need to travel to the terminal location to perform configu ration or data retrieval functions can be eliminated along with the associated personnel and travel costs Triton Connect can access your terminals via PSTN or wherever standard voice grade analog dial up telephone service is available For applications that require additional flexibility Triton Connect offers support for TCP IP Ethernet VSAT Very Small Aperture Terminal communications and other communications methods The Triton Connect host computer can monitor your ATM 24 hours a day seven days a week and can receive an incoming call from the ATM if there is a system error or service is required Analog Modem TCPAP Wireless Ez 1 j 4 VSAT
28. grasp the handle on front of the dispensing mechanism with one hand while hold ing the mechanism in place with the other hand and pull sharply Do not allow the cassette to swing freely when itis pulled out It may strike a near by object or person causing damage to or injury to what it strikes Loading Tray Cassette on Loading Tray 5 Liftthe cassette lid to expose the re ject tray Remove any rejected notes Lift the reject tray to gain access to the currency compartment Removing cassette 3 cassette must be primed with the cassette key before it can be inserted onto the loading tray Insert the key and turn clockwise to show the green indicator in the window on the side of the cassette Cassette opened RNING If RED is indicated in window on the side of the currency cassette CAUTION DO NOT RECYCLE REJECTED NEVER attempt to insert the cas sette into the dispenser or the load ing tray NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams 34 B Tritan CURRENCYHANDLING Pull the packer plate to the rear of the cassette away from the shutter until it locks to the white packer plate latch It will be necessary to push down on the packer plate latch to lock the packer plate in place The packer plate will be held in this position until the lid is closed or the latch is released by push ing it down
29. they can still be read and printed again Old records are retained in the electronic journal until the maximum storage limit of the journal has been met at which time the journal must be printed or cleared Multi Language Support The ATM has a screen language option This option allows the terminal user to select a preferred language such as Spanish or French to conduct a transaction Prize Coupons The ATM may be configured to award prize coupons to customers on a random chance a withdrawal amount determined basis Coupons are always available in the form of printed messages presented to the customer on a separate receipt and as dispensed coupons if supported by the installed dispensing mechanism typically a multi cassette equipped mecha nism There are two methods of awarding coupons Random or Level Random This method awards coupons randomly within a specified percentage range such as 596 of transactions Level This approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value B Triton RL5000 SERIES USER MANUAL FT5000 Features and Specifications Computer System 300 MHZ Intel 520 MHz PXA255 rocessor PXA255 XScale Q4 2003 Memory BIOS and Program 64 Mbytes 256 Mbytes State Storage 1 bye Man i expansion USB 1 1 4 Master 1 device PCMCIA 2 each
30. transaction selection The customer must then enter his secret Personal Identifica tion Number or PIN code Once the PIN has been entered the transaction type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds If the transaction was processed successfully the customer is prompted to retrieve the requested cash for withdrawal transactions and or the applicable transaction receipt as needed If the transaction was declined a short receipt indicating the problem is printed 19 B Tritan RL5000 SERIES USER MANUAL Voice Enabled Transactions The terminal provides voice feedback via an integrated output jack enabling sight impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM Figure 2 9 headphone jack location shows the location of the headhone jack on the RL5000 15000 with low topper Fig 2 9 Headphone jack location Raised symbols helps a user locate the headphone jack The ATM will automatically detect when a headphone has been plugged into the jack and will immediately switch into voice mode Initially a brief spoken tutorial will orientate the customer to the ATM control panel interface Once the customer begins a transaction spoken prompts will provide feedback and guide the customer through the successful accomplishment of the t
31. x x x emm se x o _____ x Lt ox _____ The keypad cannot be found or is not online o o emm o eme eee o denm EO entm o pem Oo pem menie o o o ERN 141 B lritan RL5000 USER MANUAL TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Recovery Procedure Timeout waiting to receive response from dispenser Card reader disabled Card reader card present timeout por or epo or meme D por or L7 77 ANN LT LIT x or por peor remm pem LI pro 777 777 a 7 _ a 77777 NN 142 B Tritan RECOVERY TABLE 7 1 STATUS CODES
32. 6 e Enter the new combination twice e The combination is now changed Enter the new combination to open the lock Lockout Feature The lock includes a WRONG TRY PENALTY lockout feature that prevents entry from unauthorized personnel This feature performs as follows e Entry of four consecutive invalid combinations will disable the lock for 5 minutes e During this lockout period the panel LED will flash every 10 seconds During this time no other combination entries will be allowed e At the end of the lockout period if two more consecutive invalid combinations are entered the 5 minute lockout period will restart APPENDIX A ELECTRONIC LOCK Bad Battery Battery Replacement If the lock beeps repeatedly while open or beeps twice and refuses to open the 9 volt battery located in the battery box on the inside of the door is weak or dead and needs to be replaced Note If the lock will not operate i e no signal from the panel when a button is pressed while the door is closed and locked the battery is dead and the lock must be energized from the two external terminals on the front right side of the push button panel To energize the lock connect a 9 volt battery across the external terminals with the negative terminal of the battery facing up Continue to hold the battery against the terminals as you enter the combination and open the lock Follow these steps to replace a battery Screws 1 Ope
33. CTRL key while holding down the lt CTRL gt key press the 1 key Release both keys The password entry prompt appears Figure 2 7 2 Atthe password entry screen enter the Master or Users password 5 Trita ___ gt on Fig 2 7 Password entry dialog Fig 2 6 Customer screen access Management Functions you must enter an appropriate password in the dialog box that appears The password will consist of a 2 digit ID code and a password of 4 12 digits for example 051234 could be a password entry consisting of an ID code of 05 and a password of 1234 Press the Enter button to accept the password entry or Cancel to exit When a valid password is entered the Management Functions main menu will be displayed as shown in Figure 2 8 TERM1234 Select an option by pressing the appropriate number on the keypad 2 28 2003 08 20 Press ENTER CANCEL to exit management functions Prog Version 1 1 0 Screen File 2 Current Terminal O 2 Terminal Close Diagnostics Electronic Journal Functions 4 151 te Help Password System Parameters Terminal Maintenance Configuration 2 E 9 Exit Management Management Terminal Status English More Options Fig 2 8 Management Function main menu 18 B Tritan Basic OPERATION DEFAULTM
34. Displays a menu of receipt printer diagnostic and device status report functions Modem Ethernet Displays a menu of modem device status and diagnostic tests functions Allows configuration of Ethernet parameters Keypad Performs keypad device status and test functions General I O Diagnostics Performs an operational test on the LED indica tors audio output and headphone jack 67 ma Tritan RL5000 SERIES USER MANUAL TERMIN AI STATUS Main Menu Terminal Diagnostics Terminal Status Factory Derautt N A x 2 ACCESS INSTRUCTIONS ius afl irc a 1 From the MAIN MENU screen Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu cs 5 Le Configuration Restore Default Save Parameters Summary Parameters To External Storage e Parameters From Extemal Storage selectthe DIAGNOSTICS option by pressing number 2 on the keypad 2 Enterthe TERMINALSTATUS menu by pressing number 1 on the keypad DESCRIPTION The following options will be available from the TERMINAL STATUS screen Note denotes service provider function l 2 3 4 Current Terminal Error Shows current error status of the terminal Terminal Error History Shows a log of all terminal error events Reset Terminal Error System attempts to reset the current terminal error Configuration Summary A comprehensive report of term
35. ERROR RECOVERY PROCEDURES Recovery Procedure SPED Reported wrong data length SPED Reported PIN retry too soon SPED Self test CRC failed Fe emn emen emere emere emm ene Fer emere 143 B RL5000 MANUAL 1 ERROR RECOVERY PROCEDURE 1 Attemptto Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform Purge Test Dispense to provide additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 gt If the error condition was not cleared after following steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 2 ERROR RECOVERY PROCEDURE 1 Attemptto Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 3 2 Return to the Customer Welcome screen and resume normal operation 3
36. HISTORY ofthe terminal press E mecs 94 24 93 14 37 14 Error Code number 2 on the keypad 94 24 2002 82 23 17 Error Code 145 Error Detail Hone ES m Code 183 ie 04 24 2005 89 31 46 PM Error Code 149 Save To File a ceti Error Code 18 4 DESCRIPTION Selecting the CURRENT TERMINAL ERROR option displays a report that shows the most current terminal status The current status error code is listed along with a short description of the condition Selecting the TERMINAL Error History option displays a report that shows all status error codes that have been recorded since the terminal was initially setup A short description of each status error code is provided For more information on the listed status error condition refer to Chapter 7 Status Codes and Error recovery The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 69 Tritan RL5000 SERIES USER MANUAL RESET TERMINAL ERROR Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Facrory Drraurr N A S TE Current Terminal Terminal Error Reset Terminal ACCESS INSTRUCTIONS 1 From MAIN MENU screen EIE 5 select the DIAGNOSTICS option LE ML by pressing number 2 on
37. INSTALLING NOTE 55 2 2 43 REMOVING THE REJECT ERE 43 OPENING THE REJECT VAULT sese tennis 44 CLOSING THE REJECT VAULT 44 INSTALLING THE REJECT VAULT eene enne essere ns 45 VERIFY OPERATION OF ALL DISPENSERS TEST DISPENSE esses 45 SECTION 5 MANAGEMENT FUNCTIONS eee eene eene eese 47 INTRODUCTION 48 ACCESSING THE MANAGEMENT FUNCTIONS MENU 48 FUNCTION AVAILABILITY 49 MANAGEMENT 2 7 50 CLOSE FUNCTIONS 52 INTRODUCTION TERMINAL GLOSB FUNCTIONS ss tette sees 54 SCHEDULE oret Ep dtt 55 SEND TERMINAL TOTALS 56 DAY CLOSE D T TRIAL CASSETTE CLOSE CASSETTE CLOSE FUNCTIONS SELECT CASSETTE S REPLENISH CASSETTE S SELECT CASSETTE S IN SERVICE esses ener 63 CASSETTE QUANTITY 64 TRIAL CASSETTE CLOSE REPORT c ccccssssssceceeessnscececessnseecececesseaeececensnaes 65 xvi E Tritan RL5000 SERIES USER MANUAL Contents DIAGNOSTICS OO INTRODUCTION 67 DIAGNOSTICS 67 TERMINAL STATUS FUNCTIONS ssssssccce
38. RECOVERY PROCEDURES Error TDM 100 150 Recovery Code TDM 200 250 Procedure Error in note transport Dispenser data size error Dispenser read error e Dispenser livalid return ID x pee Dispenser device write error Dispenser device not found Dispenser device offline Dispenser error Dispenser cassette disabled Dispenser cannot dispense request Dispenser device reset e 3 3 3 e A 3 3 3 6 7 3 3 3 Dispenser rejected cheque Dispenser invalid request Dispenser multiple errors E 5 57 6 6 67 7 7 74 77 3 Dispenser all cassettes disabled 6 1 3 6 1 2 3 3 38 Dispenser all cassettes low 7 Dispenser all cassettes empty Dispenser device found no reject no hoppers 138 385 RECOVERY TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Error TDM 100 150 Recovery Code TDM 200 250 Procedure Dispenser device and reject found no hoppers Dispenser offline error validating configuration 387 368 EIE cece e psn monn a serrate roma wan eem seem D fee eem eene eene
39. percent of customers making withdrawals of LESS than 20 dollars will receive a prize When using the random percentage as in the examples above this does not mean that every second customer will receive a coupon assuming the random percentage was set at 50 It means each customer has 50 chance in this case of winning a prize 104 B Tritan MANAGEMENT FUNCTIONS Co NS 1 coupon Enter 2 Prompt Coupon Cancel Factory N A Mintever _4 Max Levet p ACCESS INSTRUCTIONS xr re 1 6 Award Based On ISO Properties From the MAIN MENU screen Printed Coupons select the TERMINAL CON FIGURATION option by press ing number 6 on the keypad Coupon Message Message Layout Bottom Graphic 253 9 Graphic gt Print To view the options available at the COUPON menu press num 2 on keypad Dispensed Coupons eme i DESCRIPTION The following options will be available from the Coupon screen Note denotes service provider function 1 F1 F2 Coupon Press this button to cycle through the available coupon types Printed1 Printed2 Dispensed1 and Dispensed2 Prompt Displays a text entry dialog Enter the coupon prompt text example Please Take a in the dialog Min Level Enter the minimum withdrawal amount that will trigger
40. reject tray mechanism Make sure the cassette is Remove the key Slide the cassette fully inserted You will feel the cassette back into its compartment in the latch securely into the snap catches dispensing mechanism Make sure the reject cassette is fully inserted Removing the Reject Cassette You will feel the cassette snap The reject tray is located just above the cur rency cassette in the dispensing mechanism Follow these steps to remove the reject tray 1 2 securely into catches You may wish to record the denomination and number of notes removed from the re ject tray for use when balancing the note tray against the cassette day close records Slide the reject tray out of its Pompa in the dispensing Rotate Dispenser Mechanism mechanism Place the tray on a flat surface 1 After reinstalling the currency and reject cassettes pull down on the swivel platform locking pin to allow the swivel platform to turn counter clockwise 2 Rotate the mechanism back to the operating position and slide the R dispenser back into cabinet reject cassette 3 Close and lock the security cabinet Unlock the tray using the supplied n key Flip the top back to gain access to the reject compartment gt n Rotate mechanism to operate Unlock and open reject cassette position CAUTION DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more re
41. remove any rejected notes from the unit before placing the ATM back in service In some instances excessive number of rejects during normal operation for ex ample it may be necessary to manually initiate this process The RELEARN BILL THICKNESS function enables you to force the dispenser to enter the learning mode Note that the operation affects ALL active cassettes in the dispenser Press the number 1 on the keypad to initiate the relearn operation A series of message dialogs will appear to report the status of the operation 80 B Tritan MANAGEMENT FUNCTIONS ALL CASSETTES LOCKED Facrony Drraurr ACCESS NSTRUCTIONS l From the MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Enter the DISPENSER diagnos tics menu by pressing number 4 on the keypad To modify the CASSETTE PA RAMETERS press number 8 on the keypad ToLOCK or UNLOCK ALLCAS SETTES press number 2 on the keypad to place or remove the check from the box DESCRIPTION MULTI CASSETTE USE Menu Terminal Diagnostics Cash Dispenser Diagnastits 1 Relearn Bill Thickness 2 All Cassettes Locked Retract Active Cassette 5 gt Cassette Parameters e Cassette Status Empty Cassette In Service Multiple Amount Document Type Non Cash Description Secondary Item Desc
42. soon as possible You will be advised of your right to file a complaint with the FCC if you believe it s necessary ii E Tritan RL5000 SERIES USER MANUAL Notification of Changes in Telephone Company Equipment The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service Repairs and Returns If telecom compatibility trouble is experienced with the RL5000 series ATM you may contact for repairs and warranty information Triton at 1 228 868 1317 Triton Systems of Delaware Inc 522 East Railroad Street Long Beach MS 39560 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved Repairs should be made only by qualified factory representatives Party Lines The RL5000 series ATM must not be used on party lines Alarm Equipment The RL5000 series ATM should have its own dedicated phone line Do not install the RL5000 on the same line as alarm equipment Electrical Safety Advisory Telephone companies report that electrical surges typically lightening transients are very destructive to customer equipment connected to AC power sources This has been identified as a major nationwide prob
43. the option is ON If the checkbox is not checked the function is OFF Press the number 1 key to switch the checkbox between ON checked and OFF not checked Use the number 2 3 4 and 5 keys to choose the hours minutes seconds and AM PM settings at which the scheduled close is to be performed Pressing a key repeatedly will cause the associated field to cycle through the available values The current time setting appears in a small text window below the time set buttons Use the number 6 key to select a specific day of the week Sunday Monday Tuesday etc or a a setting of EVERYDAY to determine the day s of the week to which the scheduled time applies Press Enter to accept the Schedule Close settings and return to the Terminal Close Functions main dialog window or press Cancel to exit without making any changes 55 ma Tritan RL5000 SERIES USER MANUAL Main Menu Terminal Close Functions SEND TERMINAL TOTALS Select an porn by pressing the RENE number on keypad ENTER or CANCEL to return to previous ment Facrory DEFAULT OFF 12 Schedule Clase Send Terminal Trial Close ACCESS INSTRUCTIONS un 1 MAIN MENU screen py select TERMINAL CLOSE FUNCTIONS option by press ET ME ing number 1 on the keypad 2 change the condition of the SEND TERMINAL TOTALS function to ON press number 2 on
44. to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs pro vided in the different countries the approval does not of itself give unconditional assurance of successful operation on every PSTN network termination point In the event of problems contact your equipment supplier in the first instance This unit uses only Dual Tone Multi Frequency address signaling EMISSIONS EMI USREQUIREMENTS This device complies with Part 15 of the FCC rules Operation is subject to the following two 2 conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation B Tritan RL5000 SERIES USER MANUAL Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated inacommercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Chan
45. to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 149 Tritan RL5000 MANUAL 8 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Go to Diagnostics Dispenser Cassette Parameters in Management Functions Ensure that the cassettes are Locked and In Service Continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition h
46. tw of Press ENTER to select highlighted me Cancel 1 Look in E Pres Filename Size and Time When the Look In option has USB present the Filename screen should have the termi nal software size and date time attributes for each file loaded in the Flash drive 7 Select Screen File You have selected screen file lt tcevas tsm gt You must restart the terminal to apply the selected screen file Do you wish to restart Use the left and right lt Arrow gt keys on the keypads to high light the selected file Press lt Enter gt when selected A screen will appear verifying the selected file and prompt to restart the terminal Press lt En ter gt to continue now The terminal will restart at this time and the installation of the software will be performed au tomatically After the terminal completes it s reboot se quence remove the Flash drive device NOTE An additional restart is rec ommended after the file is loaded B Tritan C 16
47. 0 Pesce End Management Report 2 tnd Save File z card reader A device status of 0 indicates normal operation The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device Carp READER Torars display a report showing significant card reader activity to tals such as number of cards read number of bad cards read and date time of the last valid card read The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device V Titan MANAGEMENT FUNCTIONS FaAcroRy DErAurLr Crd Reeder Suus 0 Ready ACCESS INSTRUCTIONS 1 Fromthe MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad 2 Enterthe CARD READER diag nostics menu by pressing num ber 5 on the keypad 3 use the SCAN CARD diag nostics press number 3 on the keypad DESCRIPTION The Scan Carp function uses a series of dialogs to report the operation of the card reader The dialog shown above is displayed when the function is first entered It prompts you to insert and then remove a card As these actions are performed the results are displayed in the dialog Upon removing the card a Management Report dialog is displayed If the card can be read properly the in formation from the tracks on the ca
48. 20 00 select TERMINAL CLOSE s FUNCTIONS option by press Eel Deseo ing number 1 on the keypad 2 To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad 3 After replenishing cassette s select which cassette s to put Lock Unlock Cassettes IN SERVICE S DESCRIPTION Ina multi cassette configuration individual cassettes can be placed in service This means the selected cassettes will be used by the ATM for meeting withdrawal requests Select the cassette s to place IN SErvice A checkmark identifies which cassette s are selected The number of available cassette selections will depend on the number of installed cassettes Press Enter after selection The dispenser will automatically lock the cassettes and a dialog prompt will be displayed NOTE Inamulti cassette configuration the cassettes MUST beLOCKED and IN SERVICE for normal operation 63 Pri B Tritoun RL5000 SERIES USER MANUAL Cassette Quantity Cassette A CASSETTE QUANTITY Please enter the number of bills 5 that not the Factory DEFAULT 0 Cancel ACCESS INSTRUCTIONS fg 1 Fromthe MAIN MENU screen select the TERMINAL CLOSE FUNCTIONS option by press ing number 1 on the keypad 2 To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad 3 After replenishing cassette s and re installing p
49. 4 on 2 In the keypad Temi Cancel ze DESCRIPTION The MARKETING message will appear on any printed products that include the store message e g customer receipts day closes coupons etc To enter the message press number 3 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit The message will appear on the terminal display at the conclusion of a transac tion To enter the message press number 4 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit 112 B Tritan MANAGEMENT FUNCTIONS TERMINAL OWNER MESSAGE eee SURCHARGE OWNER MESSAGE aj peere CA Store Message Store Message Factory Derautt N A ACCESS INSTRUCTIONS T nce 1 From the MAIN MENU screen select the TERMINAL CON ie FIGURATION option press _ ing number 6 on keypad News 2 To view the options available at the TERMINAL MESSAGES menu press number 3 on the hur ation Terminal Messages Welcome Message Cancel keypad Welcome Message 3 To view or change the TERMI uenit ag NALOWNER MESSAGE press number 5 on keypad 3j Message 4 view or change SUR oo tum CHARGEOWNER MESSAGE E pr
50. 4 16 2003 12 DESCRIPTION TabsRBInOn bmp 30KB 941842003 12 triton320x80 bmp 76 KB 01 20 2000 01 Coupons are used to notify custom qm DER DE ers of awards prizes sales or other promotional opportunities Coupons are delivered to the customer in two ways printed or dispensed This dialog lets you configure up to two versions of either type of coupon as described below 1 Printedl This is the first of two available printed coupon types Printed coupons are delivered to the customer via the receipt printer 2 Printed2 Alternate version printed coupon Dispensedl This is the first of two available dispensed coupon types Dispensed coupons are dispensed from one or more of the note cassettes 4 Dispensed2 Alternate version dispensed coupon C 11 s TI 5 Tritan RL5000 MANUAL Press the number 1 keypad to cycle through available coupon types After selecting the coupon type configure the remaining coupon set tings as needed Press Enter to accept the settings or Cancel to exit The Layout parameter establishes the orientation of text and graphics on printed coupons The orientation can be set to either of two types Landscape or Por trait Top Graphic The selected graphic is printed at the top of the designated receipt Bottom Graphic The selected graphic is printed at the bottom of the designated receipt Top amp Bottom Graphic The selected grap
51. ASTER PASSWORD default Master user ID is 00 and the password 15 1234 To enter Manage ment Functions as the Master user enter 001234 and press Enter Change the Master password immediately to prevent unauthorized access to the ATM See Configuration Manual for procedures on changing the Master password and other password Management procedures Once you have entered the Management Functions menu you may perform any of the functions allowed by the type of password used Introduction This section sumarizes the actions involved in typical customer transactions In addition the voice enabled transactions feature 15 described Customer Transactions A customer begins a transaction by selecting a service from the Customer screen options PaySpot CashWorks Western Union or ATM Get Cash Now They insert their ATM card into the card reader of the terminal The card must be inserted so that the magnetic stripe can be scanned by the card reader s sensor If the customer inserts the card incorrectly a warning message will be displayed accompanied by several beeps to get their attention If there is a problem reading a card make sure the customer is inserting the card correctly Most problems are the result of inserting the card incorrectly Once the card has been read in successfully a surcharge message if applicable may be displayed the surcharge message may be displayed at the end of the customer s
52. CE STATUS RESET TEST PRINTER cccsssececesessecececesesseceececesseaeeeeens 91 CONFIGURE PRINTER 0 ccccccsssssececesssssaeececesseaeecececsaaececceceaaeaeseeceeseaeceeeeene 92 MODEM ETHERNET DIAGNOSTICS 93 DEVICE STATU Sieraden 93 TEST MODEM TOTALS 94 KEYPAD DIAGNOSTICS errores Ecce vie 95 DEVICE STATUS TEST KEYPAD is 5 reete Het 95 ELECTRONIC JOURNAL 96 INTRODUCTION oat VERE ERE 96 ELECTRONIC JOURNAL FUNCTIONS eene 97 DisPLAY UNAUDITED RECORDS etre re Ee eee e coves 98 DISPLAY LAST Cm 99 DISPLAY SELECTED RECORDS A RET 100 CHEAR JOURNAE EEE vetera 101 ARCHIVE DELETE JOURNAL VIEW JOURNAL ARCHIVE 102 xvii B Tritan RL5000 SERIES USER MANUAL Contents COUPONS MESSAGES sen eds 103 INTRODUCTION eerte 108 COUPON FUNCTIONS pr ioa pecia 105 COUPON ERN EDUC 106 PROMPT MINIMUM LEVEL esee nennen eene entree nnne 107 MAXIMUM LEVEL RANDOM eese enne nne 108 MESSAGE 109 TERMINAL MESSAGES Ee E E Uv 110 WELCOME STORE ense 111 MARKETING EXIT MESSAGE
53. CRITICAL REQUIRED IMPORTANT 25 n B Tritoun RL5000 SERIES USER MANUAL TABLE 3 2 CRITICAL SETUP PARAMETERS Z FUNCTIONS aca FUNCTIONOPTION PARAMETER Decir x MODEM CONFIGURE MODEM x ox CHANGE USER PASWORD 001234 fat x x x PASSWORD MAINTENANCE MODIFY USER ACCESS ET T o rm mm NNNM NN ee ee cd oo fet x x x INAL CONFIGURATION COMMUNICATION INAL CONFIGURATION COMMUNICATION INAL CONFIGURATION COMMUNICATION COMMUNICATIONS INAL CONFIGURATION COMMUNICATION PROTOCOL NER INAL CONFIGURATION COMMUNICATION ERMINAL CONFIGURATIOI COMMUNICATION e seme pus DOWNLOAD WORKING KEY MANAGEMEN CHECK DIGITS n 26 B Tritan INITIAL SETUP TABLE 3 3 REQUIRED SETUP PARAMETERS FACTORY TERMINAL CLOSE ENOTNE CASSETTE CLOSE CASSETTE QUANTITY B TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT TRANSACTION DOE ad Ea TERMINAL CONFIGURATION CASSETTE SETUP CASSETTE SETUP EXTENDED AMOUNTS CASSETTE SETUP FAST CASH DISPENSER RELEARN BILL EN CASSETTE PARAMETERS THICKNESS TERMINAL CONFIGURATION TERMINAL CONFIGURATI
54. Close Q Amount Start Quantity 200 2 000 00 Dispensed 1 10 00 Remaining 199 1 990 00 Value of each doc 10 00 Rejects 0 1 more docs Cassette B Last Close Date Time 6 18 2003 3 14 33 PM Qt Amount Start Quantity 300 6 000 00 Dispensed 12 240 00 Remaining 288 5 760 00 Value of each doc 20 00 Rejects 0 1 more docs DESCRIPTION SELECTS CassETTE S for Cassette Close and Quantity entries A checkmark iden tifies which cassette s are selected The number of available cassette selections will depend upon the number of installed cassettes The CLosk report is used to complete the balancing of a specific currency cassette of the terminal It displays a report summarizing all activity on the ATM for the selected cassette since the last cassette close was completed The report includes a total of all transactions The Cassette Close is normally completed as the final step in balancing a currency cassette before removing it to be replenished Completing a Cassette Close clears the cassette total from the terminal Note The Cassette Close operation also resets the number of bills loaded in the cassette to zero 0 The report can be printed to the receipt printer or saved to an external memory device 61 5 Tritan RL5000 SERIES USER MANUAL REPLENISH CASSETTE S Facrony Derautt ACCESS INSTRUCTIONS 1 From MAIN MENU screen select th
55. E 1 w eem emma Ew o o femen me em Diverter dispense position on start of dispense learn o eem eem E o E remm mnes o E _ eeee 17 1 E femmes _ ee Ca eo Te D emm mn eres D Eo emere e o E emm sme peo emm E femmes 134 B Tritan RECOVERY TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES TDM 100 150 Recovery TDM 200 250 Procedure Dispenser returned bad command error Electronic journal status failed Electronic journal full 16 Electronic journal corrupt Electronic journal download failed E ES EN LE Ez RN MEME LT ee _______ _ _ Eeoroni joumattsttostwro tioa 2
56. ENDIX ADS GRAPHICS MOVE Up Main Menu Terminal Configuration Ads Geaphics ieee plete lool agas ACCESS INSTRUCTIONS function Cancel 1 From the MAIN MENU screen au EL select the TERMINAL CON URGE NS 5 FIGURATION option by press Fine TBI TTE TI ing the number 6 on the key CESempleCouponmp 3 2 To View options available at the ADS GRAPHICS menu press the number 7 on the keypad 3 To use the MOVE UP feature 4 press number 4 on DESCRIPTION The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads Graphics display list For example assume the following items are listed in the order shown store01 promo06 movieclip10 This means that store01 will be shown first promo06 will be shown second and movieclip 10 will be shown third Then the sequence will repeat If you want movieclip10 to be shown before promo06 move it upward in the list so that it appears before promo06 To accomplish this first highlight movieclipl0 using the Arrow keys on the keypad Next press the number 4 on the keypad once to move the entry up one position in the order The movieclip10 entry will replace promo06 in the second position and promo06 will be pushed down to the third position The new order will be store01 movieclip10 promo06 Note To move an entry down in the list use the Move Do
57. LOSE report verifies number of bills entered and provides a starting point for cassette balances It summarizes activity on the selected cas sette since the last Cassette Close was performed The totals are not cleared set to Zero or reported to the host during the Trial Cassette Close The following informa tion is provided l Start Includes starting quantity of notes in cassette and total value of this quantity Dispensed Shows number of notes dispensed and value of this quantity Remaining Shows number of notes remaining and total value of this quan Value of Each Doc Denomination of the notes in cassette Rejects Number of reject events can involve more than a single note per event The Trial Cassette Close report is displayed which you can print to the receipt printer or save to an external memory device 65 5 Triton RL5000 SERIES USER MANUAL DIAGNOSTICS Introduction Diagnostics provide important information about the status of the It main tains an historical record of the operating system and associated hardware to determine system errors that have occurred The Diagnostics function also performs self tests on the major components to help determine and isolate any malfunctions or errors Terminal Diagnostics e Provides Terminal Status of any errors present and error reset function Reports and maintains terminal history and configuration
58. MANUAL DISPLAY SELECTED RECORDS ERES Factory DEFAULT E Selected i ACCESS INSTRUCTIONS p RM 3 1 From the MAIN MENU screen SS select the ELECTRONIC JOUR E NAL option by pressing num E 3 ber 3 on the keypad 2 To DISPLAY SELECTED es RECORDS from the electronic journal entries press number 3 Printing Journal Data Page Up on the keypad ETE EE m DESCRIPTION ie as The following options will be available from js the Display Selected Records screen VISUS emane 08 s 1 All Unaudited Audited Select the end category of records to consider 4 records all Audited records or all Unaudited records Record Type Select the type of journal record to view Transaction Text Record Cassette Close Day Close or Parameter Change Filter By Date 3 All Selected Dates Select date range to use for the Management Report dates or Selected Dates If Selected Dates is selected specify the Start Date and End Date Start Date Specify the starting date for the range of journal records to consider When selected a date entry dialog appears Type the date in the format MMDDY Y and press the Enter button to accept it End Date Specify the ending date for the range of journal records to consider When selected a date ent
59. MINAL CONFIGURATION ACCOUNT SELECTION OPTIONAL SCREEN BUTTONS TRANSACTION TERMINAL CONFIGURATION SELECTION OPTIONAL SCREEN TERMINAL CONFIGURATION BUTTONS FAST CASH SELECTION 27 B Tritan RL5000 SERIES USER MANUAL TABLE 3 4 IMPORTANT SETUP PARAMETERS MANAGEMENT FACTORY KUNCTIDNE ARER FUNCTION OPTION PARAMETER DEFAUT TERMINAL CLOSE TERMINAL CLOSE DISABLED DENENENEC 2 DATE AND TIME SET DATE TME om ERMINAL CONFIGURATIOI GENERAL PARAMETERS DISABLED ERMINAL CONFIGURATIOI GENERAL PARAMETERS ERMINAL CONFIGURATIOI GENERAL PARAMETERS ERMINAL CONFIGURATIOI COMMUNICATION DISABI ERMINAL CONFIGURATIOI COMMUNICATION DISABI USE 12 BYTE SEQUENCE NUMBER ERMINAL CONFIGURATIOI COMMUNICATION ENABLE PERSISTENT ERMINAL CONFIGURA COMMUNICATION REVERSALS DISABLED ERMINAL CONFIGURA COMMUNICATION REVERSAL ATTEMPTS DISABLED ENABLE REVERSALS FOR PROTOCOL ERRORS ERMINAL CONFIGURA ON CONNEC NONE ERMINAL CONFIGURA ON CONNEC NONE ERMINAL CONFIGURA ON CONNEC NONE ERMINAL CONFIGURA ON CONNEC NONE ERMINAL CONFIGURA ON CONNEC ERMINAL CONFIGURA ON CONNEC ERMINAL CONFIGURA ON CONNEC DISABLED ERMINAL CONFIGURA ON CONNEC ENABLED ENABLE SCHEDULED JOURNAL CALLS ERMINAL CONFIGURA ON CONNEC ENABLE CALL AT NUMBER OF JOURNAL RECORDS ERMINAL CONFIGURA ON CONNEC ENABLE CALL AT LOW CASH DISABI ERMINAL CONFIGURA ON CONNEC ENTER NEW ACCESS CODE
60. NCEL to return to previous menu Coso Enter member of bills to Emer dispense 1 9 ERES The command instructs dispenser to remove all documents from feed path When the purge command is used to clear the feed path following a jam or failure of the dispenser some or all of the notes may pass out of the exit slot depending on their location in the feed path and the type of fault condition The Test DisPENSE command instructs the dispensing mechanism to dispense mini one note from each installed and operational cassette into the reject area TThis test exercises the dispenser mechanism without sending notes to the exit B Tritan MANAGEMENT FUNCTIONS Force CASSETTE tn yer Factory Derautt N A eie Re pres n ACCESS INSTRUCTIONS ES E 1 From the MAIN MENU screen ciu selectthe DIAGNOSTICS option by pressing number 2 on keypad 2 Enterthe DISPENSER diagnos tics menu by pressing number en mens 4 on the keypad gj ET 3 Todisplay the FORCE UNLOCK geste psa ce CASSETTE options screen a press number 5 on keypad DESCRIPTION MULTI CASSETTE USE The Force UNLOCK CassETTE function provides a means of overriding the unlocking mecha nism associated with a specific casset
61. NU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Enter the PRINTER diagnostics menu by pressing number 6 on the keypad To display DEVICE STATUS press number 1 on the keypad To perform a RESET TEST op eration to verify printer opera tion enter number 2 on the key pad DESCRIPTION Device Status displays a report that shows properties of the terminal printer such as printer name assigned port driver version and print resolution The report is displayed in a Manage ment Report dialog which you can print to the receipt printer or save to an exter nal memory device SS Store Message 2 m Terminal ID 123456 94 24 2002 10 27 14 j Device Status Page Up Could not open detauht printer rz End Management Report Home 3 Print al Page Down End 6 Save Fite Ariat TC Aral 80 90 100 Arial 110 Arial 120 130 Arial 140 Arial 150 Arial 160 Arial 170 Arial 180 Arial 190 MS Sans Se t 70 MS Sans Serif 110 MS Sans Serif 120 MS Sans Serif 130 5 nt 340 MS Gans MS Sans Serif 160 MS Sans Serif 170 MS Sans Serif 180 MS Sans Serif 190 Courier New 14 Courier New 150 Courier New 160 Courier New 170 Courier New 18 Courier New 190 The function re initializes and then performs an operational test of the printer A pattern of charact
62. Number of Withdrawals 0 Year ad 1 Fromthe MAIN MENU screen Number of Balance Inquiries 0 Number of Transfers 0 selectthe DIAGNOSTICS option adresser UN j by pressing number 2 on the Cumulative Totals T Down keypad TE Surcharge Amt 0 00 2 View the TRANSACTION TO Tender 8 jn v TALS screen by pressing num Number of UserAboid Transactions 0 bus Last Transaction Occurrences ber 2 on the keypad Last Completed Transaction None DESCRIPTION The TRANSACTION TOTALS report displays transaction totals in two categories To tals Since Last Close and Cumulative Totals The report also provides the date time of the Last Completed Transaction and Last Denied Transaction The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 72 B Tritan MANAGEMENT FUNCTIONS MM System DIAGNOSTICS y Enter Eram Derautt N A NE and report written at 04 23 2003 Up System Information 2 ACCESS INSTRUCTIONS sub categories ofthis main Home category 1 From the MAIN MENU screen System Summary sd select the D IAGNOSTICS Home Windows 2000 Professional 4 Version 5 0 2195 Service Pack 2 Build 2195 Em by pressing number 2 on the OS Monutacturer Microson Corporation Pag
63. O oO Highly reliable state of the art PC platform design Modular architecture eases troubleshooting and servicing Easy to install and configure by software Supports Dial up TCP IP VSAT Radio Pad or Lease Line communications Supports remote setup configuration and monitoring via Triton Connect M Satisfies Americans with Disabilities Act ADA specifications for height access and the visually impaired via spoken word interface Enlarged 640 by 480 color Liquid Crystal Display LCD screen 10 4 supports attention getting graphics and full motion video Graphics capable thermal printer prints 80 mm receipts coupons and management reports Multi function dip style card reader supports magnetic stripe cards or smart cards that conform to the EMV Europay MasterCard and VISA standard Supports single cassette or multi cassette configurations depending upon installed dispensing mechanism Dispenses U S and international currency types as well as other paper based media such as coupons or tickets multi casette only Audio output provides user action feedback ad graphic and motion video support as well as headphone accessible audible prompting for sight impaired users Management Functions provide indepth control of ATM operations 16 key alphanumeric function keypad provides intuative menu selection and data entry External keyboard supported for maintenance purposes Integrate
64. ON gt n fe DIAGNOSTICS CASSETTE SETUP TERMINAL CONFIGURATION CASSETTE PARAMETERS DOCUMENT TYPE CASSETTE SETUP TERMINAL CONFIGURATION cassette PARAMETERS DESCRIPTION E CASSETTE SETUP SECONDARY ITEM CASSETTE PARAMETERS DESCRIPTION CASSETTE SETUP NOTE CONFIGURATION TERMINAL CONFIGURATION CASSETTE PARAMETERS BILL WIDTH EN TERMINAL CONFIGURATION m CASSETTE SETUP NOTE CONFIGURATION CASSETTE PARAMETERS BILL LENGTH CASSETTE SETUP NOTE CONFIGURATION CASSETTE PARAMETERS VALUE CASSETTE SETUP NOTE CONFIGURATION TERMINAL CONFIGURATION CASSETTE PARAMETERS VARIANT CASSETTE SETUP NOTE CONFIGURATION TERMINAL CONFIGURATION O ASSE PARAMETERS 5 EN TERMINAL CONFIGURATION SURCHARGE PROPERTIES ENABLE SURCHARGE DISABLED SURCHARGE PROPERTIES SURCHARGE AMOUNT SURCHARGE PROPERTIES SURCHARGE PERCENT SURCHARGE PROPERTIES LESSER GREATER LESSER SURCHARGE PROPERTIES TERMINAL CONFIGURATION TERMINAL CONFIGURATION E TERMINAL CONFIGURATION TERMINAL CONFIGURATION 21 TERMINAL CONFIGURATION Xx TERMINAL CONFIGURATION ALLOW 608 LISTED TERMINAL CONFIGURATION SURCHARGE PROPERTIES ADD NEW ISO S NONE TERMINAL CONFIGURATION OPTIONAL SCREENS SURCHARGE OPTION BEGINNING TERMINAL CONFIGURATION OPTIONAL SCREENS RECEIPT OPTION ACCOUNT TRANSACTION TERMINAL CONFIGURATION SELECTION OPTIONAL SCREENS OPTIONAL SCREEN 21 BUTTONS TER
65. ONS PREPAID PHONE RE OPTIONS CHECK CASHING RE OPTIONS MONEY TRANSFER B DES B CES CES CIEN B B CIEN B CIEN 29 B Tritan RL5000 SERIES USER MANUAL PAGE INTENTIONALLY LEFT BLANK xu 30 B Tritan SECTION 4 CURRENCY HANDLING RL5000 SERIES USER MANUAL Introduction The purpose of this section of the manual is to describe the procedures for 1 removing and replacing note cassettes 2 loading cassettes and 3 removing and replacing the reject notes as applicable Information conrcerning note handling and quality issues are explained where appropriate Dispensing Mechanisms The RL5000 series ATM use a variety of dispensing mechanisms Depending upon ATM model the dispensing mechanism may hold one or more note cassettes The reject collection method may use a reject compartment that is integrated into the note cassette or a separate reject container Currency capacity depends upon the dispenser mecha nism installed in the ATM but is also affected by note quality and thickness Typical capacities are provided in the following table RL5000 MODEL FAMILIES RECOMMENDED MAXIMUM TDM 100 Single Cassette 650 Notes TDM 150 Single Cassette 1300 Notes The dispensing mechanism delivers the appropriate number of notes from the note cassette s to fulfill the customer s withdrawal
66. SPED Secure EPP entry device is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad B Tritan INTRODUCTION Multimedia Interface Audio Video The ATM s LCD screen can display text and graphical content in wide range of colors providing an interesting and dynamic experience to the customer In addition graphic can be printed on receipts Supported multimedia features include Text Effects Ad Screens Receipt Graphics and Audio Output Text Effects Various special effects such as scrolling blinking or fading can be applied to text messages that appear on the LCD screen AdScreens An ad screen is a promotional or advertising graphic or motion video clip that is displayed on the LCD screen Ad screens can be displayed while the terminal is idle and while the customer transaction is being processed Receipt Printer Graphics Bit mapped graphic images can be printed on the receipt Like ad screen graphics receipt graphics are usually downloaded to the terminal via Triton Connect Audio Output The integrated speakers enhance the media experience by offering audio output of voice and or music content Storage of Files The ATM can store management reports such as the results of close operations or diagnostic tests Graphics files are stored and retrieved from the internal hard disk You may also save reports to an external memory device
67. This section gives a general overview of the terminal display interface 4 Accessing Management Functions Describes the password entry procedure that must be followed in order to access the Management Functions area 5 Customer Transactions Summarizes the actions involved in typical customer transactions In addition the voice enabled transactions feature is described Control Panel Layout The user interface of the terminal consists of the LCD display receipt chute card reader headphone jack visually impaired and 24 keys on three keypads The primary menu navigation keys are arranged in two four key groups one group on either side of the LCD display The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD display The keypad has integral raised Braille symbols to conform to the requirements of the Americans with Disabilities Act See Figure 2 1 Menu Keys LCD Screen Receipt Chute Card Reader Headphone Jack Fig 2 1 Control panel layout PE 14 B Tritan Basic OPERATION Keypad Operation See Figure 2 2 and Table 2 1 The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD display The table lists the keys and their functions 2 3 ABC DEF ENTER 5 JKL CLEAR 8 19 TUV WXY CANCEL Fig 2 2
68. Type II AC97 CODEC Audio stereo output 10 100 Base T Peet Operin Microsoft Windows P 5 ys CE NET 4 1 Motherboard Triton Designer Manufacturer proprietary design Single board computer Physical Design w one connector for ease of service Limited only by hard Electronic Journal 32 768 records disk space 64 bytes per record OS supports all known 3 English Spanish character sets in the Canadian French world any language possible reu rat Dank 26 mao OOOO Leb momoo Me rer NN Language Support mene 10 B Tritan INTRODUCTION RL5000 Features and Specifications omes 09m _ mie Lee Text graphics bar codes Any Windows image B W only Card Reader Standard Optional Track 1 2 and 3 Track Configuration Track 1 and 2 Track 2 and 3 compliant Lm 00 2 cassettes 1850 3 4 cassettes 1850 notes per cassette notes per cassette separate reject tray separate reject tray Encrypting PIN Pad Standard Optional Key Pad Style individual Metal individual keys 16 Print Capability Single DES ANSI X3 92 Triple DES ANSI X9 52 Tamper resistant security module design tamper Security Features switches key obfuscation security seals ANSI X9 24
69. VS LEVEL 1 2 COMPUTER SYSTEM 2 FEATURE HIGHLIGHTS ieceri nn en E ERE 3 STANDARD FEATURES ESEA 4 ACCESS AND TRANSACTION SECURITY 4 MULTIMEDIA INTERFACE AUDIO VIDEO 5 STORAGE AEE AEREE 5 VOICE ENABLED TRANSACTIONS 5 REMOTE MONITORING AND MANAGEMENT 2220000 6 COMMUNICATIONS cese 6 CLOSE MANAGEMENT cte eoo 8 MESSAGES RUE EE PESE RE 8 TRANSACTION AND ACCOUNT TYPE CONFIGURATION 2 2 8 ELECTRONIC JOURNAL re va eee od tete tbe 8 MUETI LANGUAGE SUPPORT ettet eto kino ev 9 PRIZE COUPONS cries o SEE ERO 9 RL5000 FEATURES AND SPECIFICATIONS 2 2 10 SECTION 2 BASIC OPERATION 2 INTRODUCTION CONTROL PANEL LAYOUT KEYPAD OPERATION SEAE E ON SCREEN KEYPAD OPERATION 6 5 MENU BAsED OPERATION ACCESSING MANAGEMENT FUNCTIONS cccssssesssecececessececcecseseaececesenseeeee
70. a coupon press number 4 on keypad and enter the minimum withdrawal om prota amount 1 4 set the frequency at which aft SEM 1 RANDOM prize will be 281 awarded printed or dispensed press number 5 keypad and enter percentage DESCRIPTION The Maximum LEVEL parameter represents the maximum amount that will trigger the printing or dispensing of a coupon If the customer performs a successful withdrawal transaction for an amount equal to or greater than the minimum amount and less than or equal to the maximum amount a coupon will be printed or dispensed as applicable Press number 4 on the keypad to bring up a data entry dialog Enter the maximum with drawal amount Note The value must be at least as large as the Multiple Amount parameter set using the Cassette Parameters function and no greater than the Maximum Cash param eter set using the Withdrawal Amounts function Press Enter to accept the amount or Cancel to exit The RaNpow function sets the frequency at which random prize coupons will be awarded printed or dispensed as applicable The random coupon is won by a random number of transactions of any type The winning percentage can be set from 0 to 10096 For example if the winning percentage is set to 10 then 1 out of every 10 transactions will be awarded a prize Press number 5 on the keypad to bring up a data entry d
71. after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 145 Tritan RL5000 MANUAL 4 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the cassettes in the dispensing mechanism Verify that the cassettes are present Remove and replace each cassette and restore the dispensing mechanism to operation using the applicable steps of the currency replenishment procedure Continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outl
72. age press number 7 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit B Tritan 114 MANAGEMENT FUNCTIONS DATE AND TIME Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Factory Derautt oo Set Date Set Time 04 16 13 Advanced Settings Access INSTRUCTIONS n 1 From the MAIN MENU screen E wf select the SYSTEM PARAM ETERS option by pressing num zi m Em ber 5 on the keypad 2 Press number 1 on the keypad to access options that allow you to change the terminal DATE and TIME properties DESCRIPTION This menu allows you to set the terminal DATE and TIME properties using the follow ing functions Note denotes service provider function 1 Set Date Use this function to quickly and easily change the terminals date property 2 Set Time Use this function to quickly and easily change the terminal s time property 3 AdvancedSettings Provides an alternative time date change dialog but is primarily used to change the terminal s time zone and daylight savings properties 115 Tritan RL5000 SERIES USER MANUAL Enter date using the numeric keypad Use arrow keys to move if hi fields Facrony Derautt Eten Cancel ACCESS INSTRUCTIONS
73. al operations e If the error condition was not successfully cleared or another error condition exists the Terminal Error screen will appear 132 RECOVERY TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Error TDM 100 150 Recovery Si ss Fema f desee emere mme ee OEC f Timing wheel error Bad roller profile Diverter error Exit quantified gt N Note missing at double detect Reject rate exceeded Jam at exit Interference recovery Suspect exit accountancy Ram error Eprom error Operation timeout Ram corruption Link error Multiple cassettes of same type installed Billfish cable error Trailing edge timeout at billfish exit Billfish exit timeout Excessive skew detected Trailing edge timeout skew 5 Error 2 sec timeout waiting for pick Error pick motor overcurrent Thickness sensor unstable Unable to clear width sensors during reject Insufficient notes to learn Suspect reject accountancy 133 pw 2 RL5000 MANUAL TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Error TDM 100 150 Recovery Code TDM 200 250 Procedure o D pu
74. alog which you can use to view or change printer specific operating parameters In most instances the default parameters should not be altered 92 Titan MANAGEMENT FUNCTIONS STATUS LLLI coton by pena the number on the keypad ENTER or CANCEL to to previous menu Factory Device Status Test Modem Totus ACCESS INSTRUCTIONS A S s 1 From the MAIN MENU screen ewe selectthe DIAGNOSTICS option x s by pressing number 2 on the 2 Enter the MODEM ETHERNET diagnostics menu by pressing number 7 on the keypad wee 3 view the DEVICE STATUS 1 s keypad cr ia DESCRIPTION The following options will be available from ETHERNET screen T Note denotes service provider func secre tion 1 Device Status Displays a Management Report that shows modem and current status 2 Test Tests the modem by dialing a number that you enter in a dialog box status box appears to report the progress and results of the dial out opera tion 3 Modem Totals Displays a Management Report that shows the number of modem call attempts busy signals and aborted calls 4 Configure Modem Lets you view and configure the modem s operati
75. and resume normal operation If the Test Dispense was not successful continue with Step 4 Clear Journal This should enable the terminal to continue storing new records Note The oldest records will be overwritten as new records are written to the journal You may wish to archive or print the journal before clearing it After clearing the journal continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 158 RECOVERY 17 ERROR RECOVERY PROCEDURE 1 Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 3 Return to the Customer Welcome screen and resume normal operation Verify that the Optional Screens Buttons have been enabled or disabled Refer to Terminal Configurations for acount transaction types If necessary change the options available for your needs Continue with Step 4 Attempt to Reset Terminal Error using the procedure in Step 1 If th
76. and will show red until it has been removed from the dispenser and opened for collection Remove the vault seal if applicable Turn the small handle on the front counterclock wise and lift the lid Release the handle Col lect the rejected notes CAUTION DO RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams Closing the Reject Vault After removing any rejected notes turn the small handle about a half turn counterclock wise and close the lid Allow the handle to return to the position of the seal bracket At this point the vault is primed and the color window should be showing GREEN If ap plicable apply a new vault seal and lock the small handle to the seal bracket Closing reject vault top B Tritan CURRENCYHANDLING Installing the Reject Vault Using the reverse of the steps taken to re move the reject vault slide the reject vault back into its slot in the mechanism Make sure the vault is fully inserted Replacing reject vault Verify Operation of All Dispensers Close and lock the security cabinet Verify the cassettes are Locked and In Service Multi cassette use In Management Functions select Diagnostics then Dispenser Select the Test Dispense option Select either individual cassettes that are installed or ALL CASSETTES A prompt appears asking how ma
77. ansactions withdrawals balance inquiries or transfers or both When triggered the coupon is printed by the terminal at the conclusion of the transaction The information printed on the coupon will depend upon what you previously entered as the coupon message The Level and Random coupon mes sages do not have to be the same A notification screen appears on ATM s display to inform the customer that a prize coupon is printing Messages are composed in the Management Functions to notify customers ad vertize products etc The options are 1 Welcome Message 2 Store Message 3 Marketing Message 4 Exit Message 5 Terminal Owner Message 6 Surcharge Owner Message and 7 News Ticker Message Configuring Coupon Awards The following examples should help you understand how to award coupons based on either a level or percentage basis or both Level Coupon Award If you want each of your customers to receive a prize coupon ONLY upon making a withdrawal of 20 dollars or more for example then do the following for coupon Printed 1 1 Enter a minimum amount of 20 dollars and a maximum amount equal to the ATM s maximum withdrawal amount 2 Enterarandom percentage of one hundred 100 3 Entera message you want to apear on the level based coupon Result ALL customers making withdrawals of 20 dollars or more will receive a prize 103 Tritan RL5000 SERIES USER MANUAL Random Coupo
78. ars To clear the journal select the Enter command button Selecting Cancel aborts the operation Note Even after the journal has been cleared records are still available for printing by using the DispLay Last X function 101 sT Tritan RL5000 SERIES USER MANUAL ARCHIVE DELETE JOURNAL 1 internal Flach 97 Enter VIEW JOURNAL ARCHIVE rmm Factory ACCESS INSTRUCTIONS WDR dere 1 From the MAIN MENU screen a select ELECTRONIC JOUR Z Files osa ies T ET NAL option by pressing num Filename Size Date nd Tine ber 3 on the keypad 2 ToARCHIVE DELETE JOUR NAL press number 5 on the keypad 3 To VIEW JOURNAL ARCHIVE press number 6 on the keypad 41 1 DESCRIPTION The AncHIVE DELETE JOURNAL function allows you to specify the end date of the current journal archive interval By default the current date appears in the data entry field To specify a different date enter it in the format MMDDY Y Y Y Example April 24 2001 would be entered as 04242001 journal entries that have been recorded on or before the specified date can be saved to an archive file or deleted Note You can retrieve archived journal records using the Restore Journal Archive function Use the text entry box to enter the journal archive date Select Enter to accept the entry or Cancel to ignore and exi
79. as not been cleared go to Step 7 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 150 RECOVERY 9 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the reject vault in the dispensing mechanism Verify that the reject vault is present Remove and replace the reject vault and restore the dispensing mechanism to operation using the applicable steps of the currency replenishment procedure Continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition
80. ata entry dialog Enter the multiple amount value observing the restrictions stated previously Press Enter to accept or Cancel to exit without changing the current amount The value you enter will be applied to the currently selected cassette 84 B Tritan MANAGEMENT FUNCTIONS DocuMENT TYPE Facrory DErAurr ACCESS INSTRUCTIONS 1 Fromthe MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad 2 Enterthe DISPENSER diagnos tics menu by pressing number 4 on the keypad 3 modify the CASSETTE PA RAMETERS press number 8 on the keypad 5 set the DOCUMENT TYPE for the Active Cassette press number 8 on the keypad to se lecteither CASH or NON CASH DESCRIPTION 1 Relearn Bill Thickness 2 F AlCassettes Locked f 1 el Retract Cast 1 t Active Cassette 5 Cassenea Status Empty Cassette Parameters 6 Cassette In Service 7 Multiple Amount 20 00 8 Document Type Cash Non Cash 9 Non Cash p Description 0 Secondary tem Description FI Note Configuration This option lets you set the DocUMENT loaded in the currently selected active cassette The type can be Casa or NoN CasH Cash is any type of currency Non Cash is any item other than cash such as stamps coupons or phone cards Select a cassette using the ACTIVE CasskETTE function Press number 8 on the keypad to choo
81. ated and accept their return The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement or claim thereof is based upon 1 the use of the goods in combination with other goods or devices which are not made by Manufac turer ii the use of the goods in practicing any process iii the furnishing to the Distributor of any information date service or applications assistance or iv the use of the goods with modifications made by the Distributor The Distributor shall hold Manufacturer harmless against any expense judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer s compliance with the Distributor s designs specifications or instructions No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer The foregoing states the entire liability of manufacturer with respect to infringement of patents or other intellectual property right by the goods or any part thereof or by their operation Interpretation and Other Parole Evidence This writing is intended by the parties as final expression of their agreement and is intended also as complete and exclusive statement of the terms of their agreement No course of prior dealing between the parties and no usag
82. ater SESWARNING Avoid using abrasive cleaners on any surface ofthe terminal Do not spray liquid cleaner directly on the unit Cleaning the Display The Liquid Crystal Display LCD on the front of the cash dispenser has a plastic protective window that should be cleaned only with a SOFT cloth dampened with a weak solution of a mild detergent and water SESWARNING Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down in side the unit and cause damage Card Reader Cleaning Special cleaning cards are available for proper maintenance of the card reader The reader should be cleaned at least once a month by inserting and remov ing a cleaning card as shown in Figure 6 11 It may be necessary to clean the card reader more often in locations that see heavy usage Figure 6 11 Use the cleaning cards on a monthly basis to maintain effective card reader operation Card Reader Problems The following procedures provide help in recovering from card reader problems Can t Read Customer Card l Access Management Functions main menu 2 Select the Diagnostics option Select the Card Reader option 3 Selectthe Scan Card option B Triton RL5000 SERIES USER MANUAL Insert and remove an ATM card If no error message is received but card still can t be read contact your service provider If an
83. ce the cassette has been removed from the dispensing mechanism carefully remove any notes that are sticking out of the cassette Re insert the cassette into the dispensing mecha nism and perform a normal Lock operation followed by a normal Unlock operation You may now remove and replenish the cassette as normal 77 TI Tritan RL5000 SERIES USER MANUAL DISPENSER TOTALS RESET DISPENSER Factory Derautt N A ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select the DIAGNOSTICS option by pressing number 2 on the key pad 2 Enter the DISPENSER diagnostics menu by pressing number 4 on the keypad 3 Toview the DISPENSER TOTALS screen press number 6 on the key pad 4 To RESET the dispenser press number 7 on the keypad DESCRIPTION The DisPENSER Torars report displays dispenser activity totals in various catego ries Cumulative dispense and reject counts for the dispenser as well as individual totals for each installed cassette are provided The report is displayed in a Management Report dialog which you can print to the fern Terminal 123488 02572 Pr Tots tn dispense 0 Fetal reject 0 Fr Last command dingense cownt 0 Nome ant temm end jet count 0 ensem a Totis 3 Tesis Since Lest Cisse Start Total count 9 Gown 30 Last dia
84. cesssceececesseaececceceaaeseceecseeaeseeceeseaeseeeeeses 68 CURRENT TERMINAL Error TERMINAL ERROR HISTORY 69 RESET TERMINAL ERROR seen enne nnne 70 CONFIGURATION SUMMARY 2 1 71 TRANSACTION TOTALS 72 SYSTEM DIAGNOSTICS srs 73 DISPENSER DIAGNOSTICS 74 DISPENSER STATUS MANAGEMENT 75 PURGE TEST DISPENSE csescccceeesssecececessesececessassecceceusaeececeessaeeeeeeenea 76 FORCE UNLOCK CASSETTE 205 77 DISPENSER TOTALS RESET DISPENSER enne 78 CASSETTE PARAMETERS diis ei ERE NEUTER REEL EE IER 79 RELEARN BILL THICKNESS ennt 80 ATLICASSETIES LOCKED equ Mee Dee RE 81 ACTIVE CASSETTE E AEE A E E EET EAT 82 CASSETTE IN SERVICE EE e Er Eier 83 MULTIPLE AMOUNT 84 DOCUMENT 85 Non Casu SECONDARY ITEM DESCRIPTION eee 86 CARDREADER DIAGNOSTICS 87 CARD READER STATUS TOTALS csesssececesssssecececeaeseececeseaeeeecsessaeeeeeeenes 88 SCAN GARD 89 PRINTER DIAGNOSTICS scooter eoe Pete obese tet vetet esee eet eto ard 90 DEVI
85. ctions 0 More Options Used to display additional configuration options that may be available to the user TERM1234 Select an option by pressing the appropriate number the keypad 2 28 2003 08 20 Press ENTER CANCEL to exit management functions Prog Version 1 1 0 Screen 2 3 Current Terminal 0 2 s No Errors Terminal Close Diagnostics Electronic Journal Functions 4 5 e Help Password System Parameters Terminal Maintenance Configuration Exit Management 7 8 g Functions Key Management Terminal Status Language English 0 Options Figure 5 3 Menu screen NOTE The availability of some Management Functions will depend on such factors as types of optional hardware installed user password options etc In cases where a function is not applicable or available the option will be grayed out or otherwise disabled The rest of this section addresses functions the User Opera tor may need to perform day to day operations Management Reports Many Management Functions such as Close Journal and Diagnostic functions produce a report summarizing the results of the operation Most reports are dis played in a Management Report dialog which you can use to print the report to the receipt printer or to save the report to an external memory device 50 E Tritan MANAGEMENT FUNCTIONS T
86. d lighted advertising panels Support for integrated full motion video display Cabinets available in UL 291 Business Hours Service or UL 291 Level 1 Safe models High capacity electronic journal stores transactions for later printout and analysis 3 iq Tritan RL5000 SERIES USER MANUAL RL5000 with low topper RL5000 with high topper Standard Features Standard features of the RL5000 ATM are summarized in the following paragraphs Access and Transaction Security Password Controlled Access Access to the ATM s Management Functions is protected by a password based access scheme The ATM provides a Master password level of access and a flexible system of User level passwords The master password provides full access to the ATM s Manage ment Functions while User level passwords provide access to a subset of those functions as determined by the holder of the master password Transaction Encryption The ATM protects all transaction and message traffic to and from the unit using strong encryption techniques MACData Encryption Support The ATM implements support for the Message Authentication Code MAC data encryp tion protocol This capability is typically referred to as MACing MACing is a protocol supported by some processors and provides another level of encryption protection for message traffic to and from the ATM Encrypting PIN Pad EPP Entry Device Support formerly
87. d records are retained until 32 768 records have been stored at which time the journal must be printed or cleared Error code 151 Normally journal data is printed by the unit s receipt printer but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis Journal Functions The following Management Functions enable you to display and or print the jour nal Display Unaudited Records Displays summary of journal entries since last time printed Display Last X Displays and or prints audited and unaudited journal entries Display Selected Records Displays and or prints selected journal entries by date Clear Journal Marks all unprinted entries as audited Archive Delete Journal Ability to archive or delete journal entries by date View Journal Archive Select and view archived entries Journal Properties View journal properties Auto Archive Ability to archive journal entries by date or duration Set journal interval to automatically archive records 96 MANAGEMENT FUNCTIONS ELECTRONIC JOURNAL Main Menu Electronic Journal Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Factory DErAurr ACCESS INSTRUCTIONS DSR ena saec 1 From the MAIN MENU screen 4 5 6 ELECTRONIC JOUR dear Journal WdWelDder oard ouni c
88. d regional authorized third party maintenance providers Triton recommends all ATMs be installed and serviced by service tech nicians certified by Triton This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equip ment Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product Please contact Triton s Technical Services department at 800 259 6672 for a list of our third party service providers and or to obtain information on the requirements and procedures for becoming a certified Triton service technician xii E Tritan RL5000 SERIES USER MANUAL Triton s Technical Services Department The primary purpose of the Technical Services department is to provide assistance to customers in the operation trouble shooting and repair of equipment manufac tured by Triton A toll free phone number 1 800 259 6672 is provided for conve nience The Technical Services department operates to serve our customers The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers Automated Voice Mail System Our goal is to have a live person answer 100 of all incoming calls during regu lar support hours On occasion however call loads may exceed the capacity of the staff When this occurs an automated voice mail
89. dered NORMAL or WARN ING conditions have N A listed in the Recovery Procedure column Many of the procedures direct you to RESET the error in the ATM as the first step This action may be all that is necessary to clear the error indication In other cases further actions may be necessary If necessary you will be told to contact your service provider Itis possible that more than one error condition exists In these cases after clearing the original error message a different error message may be displayed Address each error message according to the instructions given in Table 7 1 until all problems have been corrected and the ATM has been restored to normal operation If an error condition is still present after performing the recommended recovery actions contact your service provider Clearing Terminal Status In following the error recovery procedures in Table 7 1 in most cases the first action you will perform will be to clear the error status In some cases if the terminal is reporting an error in a user serviceable component area such as a low receipt paper or currency condition you ll be directed to check the area and replace the receipt paper load currency or other actions as applicable 127 Tritan RL5000 MANUAL After performing the indicated action you will attempt to clear error status If the error condition continues to be reported even after performing the acti
90. e Some cassettes require you to maintain pressure on the pusher plate as needed while loading notes Other cassettes use a locking mechanism to hold the packer plate in the loading position On these cassettes pull the pusher plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position Unlock note cassette Open the note cassette lid Pull the packer back Some cassettes allow the pusher plate to be latched in position using the key lock Insert 2 IMPORTANT The shape of some notes may be affected by conditions of storage or bundling preventing them from forming neat even piles If not corrected such conditions may cause notes to be rejected by the dispensing mechanism To compensate for the most common conditions of slanting or cupped note piles follow the directions given next Notes with no apparent shape problems are referred to as common notes Slanting Pile avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than to 24 inches in thickness 100 200 notes Turn every other bundle around to minimize slanting of the pile bundle should have the same height on both sides if possible Alternate slanted bundles E Tritan 38 CURRENCYHANDLING Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles w
91. e Down keypad System Manutacturer Gateway System Model End 2 View the SYSTEM DIAGNOS Processor Family 6 Model gt Stepping 3 Genuinelntel 7731 Mhz 5 To File TICS screen by pressing num Mtns Bey ca mele ber 3 on the keypad Boot Device Device aridis Pardon Locale United States sz DESCRIPTION The System Dracnostics function displays the system information dialog This dialog provides information about the resources e g memory hard disk space etc currently in use by the ATM s computer system It provides access to specific and detailed status and configuration information concerning installed hardware and software components To navigate through the dialog press the Clear key on the keypad to tab between areas Use the left and right gt arrow keys to move between items in an area exit from the dialog press the Cancel key 73 Tritan RL5000 SERIES USER MANUAL DisPENSER DIAGNOSTICS Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Factory DerauLr EMI UNDIS Cash Dispenser Put Test Dispense ACCESS INSTRUCTIONS Status i 1 Fromthe MAIN MENU screen 4h 5 5 selectthe DIAGNOSTICS option rM by pressing number 2 on the xj ET E keypad Reset Dispenser 2 View DISPENSER diagnos tics menu by pressing numbe
92. e TERMINAL CLOSE FUNCTIONS option by press ing number 1 on the keypad 2 To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad 3 Select which cassette s to close and replenish and press ENTER 4 CLOSE report presented for se lected cassette 5 User prompted to refill cassette s DESCRIPTION Management Functions You may now remove and replenish the cassettes Press ENTER when done This dialog screen prompts the user to REMOVE and REPLENISH the selected cassette s For the multi cassette dispenser mechanism the cassettes will UNLOCK at this time For cash replenishment the cassettes must be unlocked After replenishing the cassette s re install the cassette s in the dispensing mechanism and press Enter when done WARNING The Management Functions timeout feature is DISABLED as long as the cassettes are UNLOCKED DO NOT LEAVE THE TERMINALUNATTENDED WHILETHE CASSETTESAREUN LOCKED A dialog will appear after 30 seconds to remind you to place the cassettes back into the dispenser and lock them before exiting Management Functions V Titan 62 MANAGEMENT FUNCTIONS ELECTED CASSETTE S In SERVIC D Main Menu Terminal Close Functions Cassette Close enter Press ENTER to continue FACTORY DEFAULT ALL ACCESS INSTRUCTIONS Goan BE 1 From the MAIN MENU screen 2
93. e and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer No claim may be made or action brought by or through a distributor after the expiration of 14 months following any alleged breach of warranty Distributor s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense except there shall be no obligation to replace or repair items which by their nature are expendable If Manufacturer is unable to replace orrepair the defective parts Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods No representation or other affirmation of fact not set forth herein including but not limited to statements regarding capacity suitability for use or performance of the goods shall be or be deemed to be a warranty or representation by Manufacturer for any purpose nor give rise to any liability or obligation of Manufacturer whatever Except as specifically provided in this document there are no other warranties expressed or implied including but not limited to any implied warranties or mer chantability or fitness for a particular purchase Limitation of Liability In no event shall manufacturer be liable for loss of profits or incidental indirect sp
94. e error condition is cleared return to the Customer Welcome screen and resume normal operation using the procedure in Step 2 If the error condition has not been cleared go to Step 5 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 159 Tritan RL5000 SERIES USER MANUAL PAGE INTENTIONALLY LEFT BLANK s Tritan 799 APPENDIX ELECTRONIC LOCK RL5000 SERIES USER MANUAL Entering the Combination The electronic lock combination consists of six digits Upon arrival the combination of the lock should already be set at 2 3 4 5 6 After installation of the safe has been completed perform the following steps 1 Enter the preset combination and check for proper operation After each keypress the lock will beep After the final digit has been entered the lock will beep twice and the open period will begin 2 Whenavalid combination has been entered the operator will have approximately 3 seconds to open the lock 3 open lock turn the dial clockwise 4 After the lock is opened the door latch may be turned and the safe opened Changing the Combination To change the combination of the lock simply follow these directions e Enter six zeros e Enter the current combination Initially set at 1 2 3 4 5
95. e of the trade shall be relevant to supplement or explain any term used in these terms and conditions Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection Whenever a term defined by the Uni form Commercial Code as adopted in Mississippi is used in these terms and condi tions the definition contained in the code is to control Modifications These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents 1 B Tritan RL5000 SERIES USER MANUAL Waiver Ineffective No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith and such provisions shall remain in full force and effect Statute of Limitations Any action by the Distributor or Manufacturer for breach of these terms and condi tions must be commenced wi
96. e packer plate IMPORTANT The shape of some notes may be affected by conditions of storage or bundling preventing them from forming neat even piles If not corrected such conditions may cause notes to be rejected by the dis pensing mechanism To compensate for the most common conditions of slanting or cupped note piles follow the directions given here Notes with no apparent shape problems are referred to as common notes Slanting pile To avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than 1 to 2 inches in thickness Turn every other bundle around to mini mize slanting of the pile Alternate slanted note piles Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side towards the dispense open ing the feed end of the cassette Cupped bundles face dispense opening Cupped bundles face dispense opening Common notes Place the prepared bundles in the cassette Follow these steps to load notes in the cas sette 1 Level the note pile Compress the note pile slightly by hand Single notes must not protrude from the bundle Make sure the bundle leans evenly against the note plate Level the note pile B Tritan CURRENCYHANDLING 2 3 MN Notes lean against packer plate Move the pusher plate against the notes with just enoug
97. eatedly until the desired selection is dis played in the text box RIPTION X coupon Printeat Enter 2 Prompt Take Coupon Cancel 3 Min Level 90 4 Max Level 90 5 Random 0 Award Based On ISO Properties Printed Coupons Coupon Message 7 Message z 8 Layout Bottom Graphic zj 9 Graphic 0 Print Dispensed Coupons Coupons are used to notify customers of awards prizes sales or other promotional opportunities Coupons are delivered to the customer in two ways PRINTED OR DISPENSED This dialog lets you configure up to two versions of either type of coupon as described below Note This section will discuss Printed Coupons only 1 4 Printed1 This is first of two available printed coupon types Printed coupons are delivered to the customer via the receipt printer Printed2 Alternate version printed coupon Dispensedl This is the first of two available dispensed coupon types Dispensed coupons are dispensed from one or more of the note cassettes Dispensed2 Alternate version dispensed coupon Press number 1 on the keypad to cycle through the available coupon types After selecting the coupon type configure the remaining coupon settings as needed Press Enter to accept the settings or Cancel to exit V T it cones non MANAGEMENT FUNCTIONS stain Termal Configuration
98. eceeceessaeeeeceenenees A 2 CHANGING THE COMBINATION A 2 LOCKOUT FEATURE 2 BATTERY BATTERY REPLACEMENT 3 B Tritan RL5000 SERIES USER MANUAL Contents APPENDIX B ADS GRAPHICS B L INTIS GRAPHICS as B2 ADD NEW B3 RE dene ced B 6 lo f B 7 MOVE UP ceea e B 9 DOWN MC B 10 COUPONS GRAPHICS etsi recte cr ER xe 11 GRAPHIC EXAMPLES oorsee 13 14 UPDATING TERMINAL SOFTWARE ssccccccsssssseececesseaececcecseaececesesenecececesensaeeeeeeenes B 15 xix B Tritan RL5000 SERIES USER MANUAL PAGE INTENTIONALLY LEFT BLANK XX B Tritan SECTION 1 INTRODUCTION RL5000 SERIES USER MANUAL What s in This Manual This manual describes the operating features of the RL5000 series ATM family The setup and operating procedures given in this manual are generally applicable to any RL5000 series ATM If your ATM does not have the ability to perform some of the features described in this manual it is because your processor does not support the feature or the dispenser was purchased without that particular optio
99. ecial consequential or other similiar damages arising out of any breach of this contract or obligations under this contract Defense of Infringement Claims If notified promptly in writing of any action and all prior claims relating to such action brought against the Distributor based on a claim that Distributor s use of the goods infringes a patent or other intellectual property right and if given access by Distributor to any information distributor has regarding such alleged infringement Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action pro vided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise viii B Tritan RL5000 SERIES USER MANUAL In the event that a final injunction shall be obtained against the Distributor s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual prop erty right Manufacturer will at its option and at its expense either procure for the Distributor the right to continue using the goods replace or modify the same so they become non infringing or grant the Distributor a credit for such goods as depreci
100. ected to the phone line adapter Listen for a dial tone If there is a dial tone unplug the telephone and reconnect the cable to the adapter Close the ATM control panel Contact your service provider If there is no dial tone plug the telephone into the wall jack for the ATM phone line If there is no dial tone there is a facility phone line problem Contact your telephone service provider for assistance B Tritoun 124 SECTION 7 ERROR RECOVERY RL5000 MANUAL Introduction This chapter of the operation manual describes how operator personnel can re spond to ATM error conditions and perform user level corrective actions Status Conditions The ATM operating system determines the operational status of each of its compo nents by routinely performing a system status check Each status code generated as a result of this check can fall into one of three categories 1 Normal 2 Warning 3 Critical Normal Status codes in this category are the normal result of successful status checks No error condition exists Normal operation will continue and the status condition will be logged to the electronic journal for historical purposes Warnin Status codes in this category may indicate a potential problem but are not serious enough to prevent the ATM from continuing normal operation Operation will con tinue however the error condition will be logged to the electronic j
101. eeenens CUSTOMER TRANSACTIONS ees tre ree e eve E VOICB ENABLED TRANSACTIONS PARAMETER CATEGORIES 22 PARAMETER IMPORTANCE LEVELS 0 eene nene nennen nnn 23 SETUP 056 24 SECTION 4 CURRENCY HANDLING INTRODUCTION testo rere ertet tree DISPENSING MECHANISMS ICOM cons mon RL5000 SERIES USER MANUAL Contents IN OTE CONDITION 32 PREPARING NOTES ER er Cette Er ede 33 SDD DISPENSER 34 REPEBNISHING CASSETTES QU e Ton E Ck cath exa pue diee enne E 34 TDM 100 150 200 250 DISPENSER 37 REMOVING THE CURRENCY CASSETTE csccccccesssssscecesessnssececesssssecececesseaeececensaaees 37 LOADING THE CURRENCY CASSETTE 38 REMOVING THE REJECT CASSETTE eren eene entere E een nnne ene 40 ROTATE THE DISPENSER MECHANISM eene enne 40 NMD 50 DISPENSER 41 REMOVING NOTE CASSETTES 2 EUER A OPENING NOTE CASSETTES tesa se esten nnns A LOADING NOTE CASSETTES 42
102. empt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty 5 Tritan RL5000 SERIES USER MANUAL Limited Warranty covers normal use Triton does not warrant or cover damage occurring during shipment of the equipment or components from or to Triton s facilities e caused by accident impact with other objects dropping falls spilled liquids or immersion in liquids e caused by a disaster such as fire flood wind earthquake lightning or other acts of God e caused by failure to provide a suitable installation environment for the equip ment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmen tal conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment e caused by the use of the equipment for purposes other than those for which it was designed e resulting from improper maintenance e caused by any other abuse misuse mishandling or misapplication Under no circumstances shall Triton or its suppliers be liable for any special inci dental or consequential damages based upon breach of warranty breach of con tract negligence strict liability or any other legal theory Such damages include but are not limited to
103. ere a central Local Area Network or LAN is used to connect multiple ATMs to a central server Each ATM is treated as a client node on the network while the server provides the interface to a transaction processing system Wireless CDMA This method allows customers to connect into the wireless network This provides im proved response times and a direct connection into their corporate enterprise networks while minimizing security no connection to the internet and reliability concerns B Triton RL5000 SERIES USER MANUAL Close Management A suite of close functions are provided to facilitate daily balancing of the ATM s internal record of transaction activity with the processor s transaction records Day Close The Day Close is normally completed as the final step in the daily balancing process and is used to clear the totals and switch to the next business day This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was com pleted Cassette Close The Cassette Close option is used to perform cassette specific close operations This func tion provides a summary of activity on a selected cassette since the last Cassette Close was performed Messages These are informational messages that give important information to the customer before during and after a transaction Messages can be locally customized to meet local requirements They include gre
104. error message is received continue with the next step From the screen enter Management Functions gt System Parameters Restart the Terminal The terminal will initiate a shutdown power up sequence Access the Management Functions again and re attempt the Scan Card option Try to read a card If the problem still exists contact your service provider Can t Insert Card Fully Open the ATM control panel to allow light to shine through the card reader slot Examine the slot from the rear of the card reader If a foreign object is discovered try to dislodge it First shut the unit down by entering Management Functions gt System Parameters gt Shut Down the Terminal When prompted turn power OFF on the ATMs power supply Use a thin smooth strip of cardboard or wood such as a tongue depressor to remove the obstruction Turn power ON Close the ATM control panel Test the card reader If a card still cannot be fully inserted contact your service provider Communication Problems Follow these steps to recover from tem Unavailable and Communication Error conditions Dial up only 1 From the screen enter Management Functions gt System Parameters gt Restart the Terminal The terminal will initiate a shutdown power up sequence If the problem still exists continue with next step Open the ATM control panel Plug the base unit of a telephone NOT the handset into the phone cable conn
105. ers is printed out on the receipt printer using a variety of character fonts and sizes to test the print capability B Triton RL5000 SERIES USER MANUAL cf x CONFIGURE PRINTER Nowe RYDEN Propemes Factory DEFAULT ListeD BELOW irc T Whee MTRITONNTRAINING LASER 1200 0 Comment ACCESS INSTRUCTIONS Pink Copes 1 From MAIN MENU screen i 5 2 select the DIAGNOSTICS option Ll spl sp by pressing number 2 on the 2 Enterthe PRINTER diagnostics menu by pressing number 6 on the keypad 3 ToCONFIGURE PRINTER op erating parameters press num ber 3 on the keypad DESCRIPTION The CONFIGURE PRINTER function enables you to set up the operating parameters for the terminal s printer The maintenance keyboard should be used to interact with this dialog When the function is first activated a Print dialog appears This dialog allows the following printer settings to be configured Note denotes service provider function Printer By default the installed terminal printer should be listed if not select it from the drop down list Paper By default the printer paper settings will reflect the size and source settings appli cable to the installed terminal printer Orientation By default the print orientation is set to portrait Properties Select this command button to access the printer Properties di
106. ess number 6 on keypad 25 3 DESCRIPTION The TERMINAL OwNER message will appear to the customer on the surcharge warn ing screen To enter the message press number 5 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit The SURCHARGE Owner message will appear to the customer on the surcharge warning screen To enter the message press number 6 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit 113 Tritan RL5000 SERIES USER MANUAL News TICKER MESSAGE Factory Derautt N A ACCESS INSTRUCTIONS 1 From MAIN MENU screen select the TERMINAL CON FIGURATION option by press ing number 6 on the keypad To view the options available at the TERMINAL MESSAGES menu press number 3 on the keypad To view or change the NEWS TICKER MESSAGE press num ber 7 on the keypad DrscniPTION Currently not activated Main Terminal Configurabion Terminal Messages aj af Welcome Message Welcome Message Store Message Store Message Marketing Message Marketing Message Exit Enter the desired News Ticker Enter Cancel Term Surcl News Enter up to 1024 characters that will scroll across the Customer Welcome screen To enter the mess
107. essing the function a description of the function and any associated factory default values The Main Menu screen allows the service provider terminal operator to access the following management functions 1 Close Functions Used to perform Cassette Close Day Close Trial Close and Schedule Close functions 2 Diagnostics Used to perform terminal hardware testing and to view test results 3 Electronic Journal Used to manage the ATM s journal functions such as display print and clearing actions 4 Password Maintenance Used to add modify or delete terminal access privileges 5 System Parameters Used to shut down or restart the terminal to configure location specific settings such as time and date and to adjust the audio volume 6 Terminal Configuration Used to view edit terminal operating parameters such as surcharging customer screen language selection communications status monitoring ads graphics and Triton Connect configuration 7 Key Management Used to enter encryption keys which protect communcations between the ATM and the transaction processing service provider 49 5 Tritan RL5000 SERIES USER MANUAL Terminal Status Used to view terminal status reports Language Press the 9 key repeatedly to cycle through the available languages The current language is displayed in the button caption When a language is selected the ATM uses the language in all Management Fun
108. eter accordingly 23 Tritan RL5000 SERIES USER MANUAL Setup Parameters Table 3 1 Significance Levels correlates each Management Functions area to the significance levels of parameters in that area NOTE The significance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM If after evaluating your unique requirements you feel that a parameter is more or less important to your particular needs you are free to treat that parameter accordingly Tables 3 2 through 3 5 list Critical Required Important and User Defined param eters respectively Each table lists the applicable Management Function area Func tion option Parameter name and Factory default value for each parameter IN TABLE3 2 CRITICALSETUP PARAMETERS THE NAMES OFTHOSE PARAMETERS THATARETYPICALLY THE MINI MUM NUMBER REQUIRED IN ORDER TO PERFORM A TRANSACTION HAVE BEEN HIGHLIGHTED CHECK WITH YOUR TRANSACTION PROCESSOR FOR YOUR SPECIFIC REQUIREMENTS IMPORTANT Although many of the ATM s parameters have been set at the factory it is important to verify that the settings are appropriate for your needs Change the factory default values as necessary to reflect the actual settings you require gt 24 B cron INITIAL SETUP TABLE 3 1 SIGNIFICANCE LEVELS MANAGEMENT FUNCTIONS AREA
109. eting and exit messages terminal owner and surcharge owner identification marketing messages and news tickers Transaction and Account Type Configuration This feature enables the terminal operator to select the types of transactions transfers or balance inquiries or accounts e g savings or credit card that will be presented to the customer This feature does not affect the availability of checking account withdrawal trans actions which are always presented Electronic Journal The ATM stores transaction records status and other activity data in a journal record that is maintained in the ATM s processor module The information in the electronic journal is maintained in a safe and secure environment and can store up to 32 768 records This information can be retrieved at a later date When needed just the information desired can be recalled and a printout of those records can be made Typically the journal should be printed out whenever a Day Close is completed although this is not a requirement B Tritan INTRODUCTION Normally journal data is printed by the unit s receipt printer but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis Journal data can also be locally archived using the ATM s internal memory Even after old journal records have been printed to the receipt printer uploaded to Triton Connect or locally archived
110. firmation dialog appears as shown in Figure 7 6 Press the Enter key on the keypad to accept the option on the confirmation dialog which initiates the restart operation The terminal software will re initialize The terminal will automatically attempt to clear any error conditions during the start up sequence This may take several minutes When complete the top menu appears If the error condition was successfully cleared the Customer Welcome screen will appear The terminal will resume normal operations If the error condition was rot successfully cleared or another error condition exists the Terminal Error screen will appear Fig 7 5 Terminal system parameters Fig 7 6 Restart terminal confirmation dialog 130 RECOVERY Shut Down Remove Power Using Management Functions Press and hold down the CTRL key blank key in lower right corner of alphanumeric keypad While holding down the CTRL key press the number 1 key Release both keys The Password Entry screen appears Enter the Master or User password at the Password Entry dialog prompt The Management Functions main menu appears Fig 7 7 Terminal system parameters Select the System Parameters option by pressing number 5 on the alphanumeric keypad The System Parameters main menu appears as shown in Figure 7 7 Select Shut Down the Terminal option by pressing number 4 on the alphanume
111. ges or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment CANADIAN REQUIREMENTS This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada Cet appareil numerique de la classe A est conforme a la norme NMB 003 Canada UKREQUIREMENTS Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures vi B Tritan RL5000 SERIES USER MANUAL Notices Copyright O Delaware Capital Formation Inc 2003 Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior con sent in writing from Triton Systems of Delaware Inc The information in this publication has been carefully checked and is believed to be accurate However Triton Systems of De
112. h pressure to hold the notes AES Slide packer plate against notes Move the white plastic levers Pawls on the pusher plate to their fully extended position This will allow the pusher plate to retract and releave pressure from the note stack when an unlock command is sent to the dispenser Pawls extended Close the cassette lid Fold the lid down to its locked position The re lease button should out allow ing the lid to mate cleanly with the body of the cassette Installing Note Cassettes Once the cassettes have been loaded with currency replace them using the reverse of the steps used to remove the cassettes from the mechanism Slide each note cassette into its slot in the mechanism Make sure each cassette is fully inserted Once all cassettes have been filled and rein serted follow the remaining prompts for the Cassette Close procedures Cassette Close procedures Section 5 Management Functions IMPORTANT Ensure the Multiple Amount parameter matches the denomina tion of currency in each note cassette See the procedure for using the Value function to set this parameter in Section 5 Manage ment Functions Removing the Reject Vault The reject vault is locked when it is removed from the dispensing mechanism The color indicator shows a green window when the reject vault is opened for note collection inside the dispensing mechanism and when it is ready for use The color
113. he buttons on the Management Report dialog let you perform the following actions Figure 5 4 1 PageUp Scrolls the reportup a maximum of one full page Home Moves directly to the first page of the report Print Sends the report to the terminal receipt printer for hardcopy output Page Down Scrolls the report down a maximum of one full page End Moves directly to the last page of the report Save To File Saves report as a text file to an external memory device Main Close Functions Cassette Close Functions Store Message Terminal 10 123456 04 23 2003 10 50 51 1 Trial Cassette Close Page Up Cassette Last Close Date Time 04 23 2003 09 06 11 Qty Amount Start Quantity 0 0 00 Dispensed 0 0 00 Remaining 0 0 00 Rejects 0 1 or more docs 2 Home EJ Print alue of each doc 20 00 141 Down End Management Report End 6 Save To File zl Figure 5 4 Management Report menu 51 Tritan RL5000 SERIES USER MANUAL CLOSE FUNCTIONS Introduction Cassette and Day Close reports provide important information about the transac tions being performed by your ATM This information helps you manage the ATM more effectively The close functions are accessed through the Management Function s Terminal Close Functions menu Cassette Close The Cassette Cl
114. hic is printed at the top and bottom of the designated receipt The Couron Browse dialog enables you to locate and select the graphic that will appear on printed coupons The Browse controls are described below 1 Look In Press this button to cycle through the available locations for coupon graphic files Hard Disk CD ROM or Floppy Drive 2 Files of Type Selects the graphic file type to browse for The default file type is Bitmap BMP The File List shows the available files in the selected location that are of the selected type The Filename Size and Date Time attributes are shown for each file Use the left or right Arrow keys on the keypad to highlight a file Press the Enter button to accept the currently highlighted coupon graphic or Cancel to exit without making a selection B Tritan APPENDIX ApS GRAPHICS GRAPHIC EXAMPLES C 13 a Tritan RL5000 MANUAL GRAPHIC EXAMPLES B Tritan APPENDIX ADS GRAPHICS This step procedure describes how to per form a software update for the RL FT5000 You will need a Flash drive device USB storage device with the terminal software UPDATING TERMINAL SOFTWARE RL FT5000 loaded in it From the MAIN MENU screen select the SYSTEM PARAM ETERS option by pressing the number 5 on the keypad TERMI234 Select an option by pressing
115. hive NAL option by pressing num 18 9 ber 3 on the keypad _ DESCRIPTION The following options will be available from the ELECTRONIC JOURNAL screen 1 Display Unaudited Records This function is used to display a summary of the journal entries collected since the last time the journal was printed 2 Display Last X This function is used to display and print records from the electronic journal either before or after they have been audited 3 Display Selected Records Generates a Management Report of journal en tries that match a user defined set of filtering criteria 4 Clear Journal This function is used to mark all unprinted records in the electronic journal as audited 5 Archive Delete Journal Used to enter a date all journal entries stored the terminal prior to this date can be saved in an archive file or deleted 6 View Journal Archive This function is used to select and view an archived journal 7 Journal Properties This function allows viewing of journal properties Auto Archive Set journal interval to automatically archive records 97 ma Tritan RL5000 SERIES USER MANUAL DisPLAY UNAUDITED RECORDS ee Se Factory Derautt Printing Journal All Unaudited Records Up 04 23 2003 09 47 44 ACCESS INSTRUCTIONS Terminal eutof service 185
116. ialog Enter the random winning percentage from 0 to 100 Press Enter to accept the amount or Cancel to exit 108 B Tritan MANAGEMENT FUNCTIONS MESSAGE PRINT 0 coupon mmen 2 Prompt Coupon Cancel Factory DeFautt 3 Min tevet 4 A Max Level Access INSTRUCTIONS ad cu 1 From the MAIN MENU screen Primed Coupons ane j select the TERMINAL CON jenes 4 FIGURATION option by press ing number 6 on keypad E 2 view the options available at Dispensed Coupons the COUPON menu press num J RI Count 1 ber 2 on the keypad 3 enter the MESSAGE that is printed on the coupon when it is Em 2 reser awarded press number 7 on meson pneu P 3 Minteve p0 the keypad and enter the text of message in dialog box 5 Random 00 w 6 Award Based On ISO Properties 4 Press number 9 on the keypad 9808 to PRINT a sample copy of selected coupon tm 3 _3 Graphic Print Dispensed Coupons DESCRIPTION The coupon MESSAGE is a descriptive statement that appears on printed coupons only The message should describe the purpose of the coupon such as a discount coupon prize claim slip etc Press number 6 on the keypad to bring up a data entry dialog Enter a descriptive coupon message Press En
117. ice Note If the Day Close is not performed at the same time as the processors day close the host and terminal totals may not match 58 B Tritan MANAGEMENT FUNCTIONS Main Menu Terminal Close Functions TRIAL CASSETTE CLOSE Select an option by pressing the appropriate number on the keypad Press ENTI 5 Menu ER or CANCEL to return to previou Factory Derautt N A Schedule Close Trial Close ACCESS INSTRUCTIONS 1 the MAIN MENU screen Dados Cassette Cassette Close select the TERMINAL CLOSE 7 8 FUNCTIONS option by press ing number 1 on keypad A 2 To display the Management Re port that provides the TRIAL CASSETTE CLOSE information for the ATM press number 5 on the keypad ee m 3 Select which cassette s to in Pres contr ANE oan t clude in the Trial Cassette Close report a E au 4 Press ENTER to view print re GIG port DESCRIPTION The TRIAL CLosk function performs a trial cassette close on the selected cassette s installed in the ATM and displays a composite report from all installed cassettes It is used to balance your ATM before you actually balance with your processor It contains accumulated transaction totals obtained from the processor and from the terminal itself The accumulated transaction totals for each cassette are not cleared a
118. ile 2 Enterthe KEYPAD diagnostics menu by pressing number 8 on the keypad 3 To view DEVICE STATUS Keypad Screen Button Test Enter function press number 1 on icc ET 4 enter the TEST function press number 2 on keypad DESCRIPTION Device Status displays a report that shows the current operational status of the keypad In addition to current device status status of the encryption fea tures of the ATM is also reported including check digits and whether various en cryption features are loaded and the check digits associated with those features The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device The Test function enables you to verify proper operation of the numeric function and control buttons on the terminal Simply press any button except the Enter button The status window will indicate the state of the button either Up or Down Press the Enter button to exit the function 95 Tritan RL5000 SERIES USER MANUAL Electronic Journal Introduction The ATM features an electronic journal that is integrated into the dispensing mecha nism The details of each transaction are stored in the journal s memory and can be re trieved at a later date When needed just the information desired can be recalled and a printout of the records made Ol
119. inal configuration information Restore Default Parameters Use this function to restore the factory default terminal parameter settings Save Parameters to External Storage Use this function to save all cur rent terminal parameter data to an external memory device Restore Parameters from External Storage Use this function to restore a set of parameters that have been previously saved using an external memory device B Tritan 68 MANAGEMENT FUNCTIONS ar error URRENT TERMINAL ERROR resumes Store Message Enter TERMINAL ERROR HISTORY 5 94 29 2092 11 08 40 1 Current Terminal Error Page Up Factory N A liver rr Meaning Phone meber mot configured Home Detail Mone 3 ACCESS INSTRUCTIONS OS Quin Stan Print 1 From MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Save To File 2 To view the options available on the TERMINAL STATUS screen press number 1 on the ILLI keypad marum 3 To view CURRENT TERMI bre ey ERROR of the terminal see Error pues press number 1 on the keypad 90 24 2902 82 96 27 Error Code 183 4 Toviewthe TERMINALERROR UNUM
120. indicator shows a red window when the reject vault is inserted into the dispensing mechanism and until it is opened for rejected note retrieval 1 Open the outer fascia panel of the se curity container using the key lock on the front of the panel Open the com bination lock on the security container door and open the door to gain access to the dispensing mechanism 43 B Triton RL5000 SERIES USER MANUAL IMPORTANT If you remove the vault with power applied terminal will sense this and automatically reset the rejected note count to ZERO There fore to ensure an accurate rejected note count NEVER REMOVE THE RE VAULT WITH POWER PLIED WITHOUT CHECKING FOR AND REMOVINGANY REJECTED 2 To remove reject vault grasp the vault handle with one hand while hold ing the mechanism in place with the other hand Pull the vault out slightly Place one hand underneath to support the vault as you slide it completely out of the unit Place it on a level sur face Removing reject vault Opening the Reject Vault The reject vault is locked when it is removed from the dispenser A color indicator win dow shows GREEN when the vault is opened for collection and when it is ready for use This condition is also referred to as the PRIME position of the color window The color window shows RED when the vault is inserted into the dispenser
121. ined above or occurs again after a period of normal operation contact your service provider for assistance 146 RECOVERY 5 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 3 Return to the Customer Welcome screen and resume normal operation If the error condition was not cleared after following the steps outlined above check the applicable parameter as follows PRIMARY NUMBER Go to Terminal Configuration Communication in Management Functions Enter a valid Primary Number if necessary and continue with Step 4 MULTIPLE AMOUNT Go to Terminal Configuration Cassette Setup Cassette Parameters Multiple Amount in Management Functions Enter a valid Multiple Amount if necessary and continue with Step 4 MAXIMUM AMOUNT Go to Terminal Configuration Cassette Setup Maximum Amount in Management Functions Enter a valid Maximum Amount if necessary and continue with Step 4 PIN MASTER KEY Go to Key Management in Management Functions Enter a valid PIN Master key if necessary and continue with Step 4 DOWNLOAD WORKING KEY Go to Key Management in Management Functions Download the Working key if necessary and continue with Step 4 TERMINALNUMBER Co to Terminal Configuration General Parameters in Management Functions Enter a valid Terminal Number if necessary and continue with Step 4 Attempt
122. ion Program Version 1 0 0 43 03 27 2002 05 19 04 Screen Version 50002 04 15 2003 02 32 49 PM E du 0000 Figure 5 1 Location of the F7 key highlighted by the circle 3 Enterthe Master or User password at the password entry display see Figure 5 2 below Figure 5 2 Enter your Master or User pass word at the Management Functions screen T 48 MANAGEMENT FUNCTIONS To access Management Functions you must enter an appropriate password in the dialog box that appears when the Management Functions option is selected The password will consist of a 2 digit ID code and a password of 4 12 digits for example 051234 could be a password entry consisting of an ID code of 05 and a password of 1234 Press the Enter button to accept the entry or Cancel to exit When a valid password is entered the Main Menu screen will be displayed Figure 5 3 DEFAULTMASTER PASSWORD The default master user ID is 00 and the password is 1234 To enter Management Functions as the master user enter 001234 and press OK CHANGETHEMASTER PASSWORD IMMEDIATELY TO PREVENT UN AUTHORIZEDACCESS TO THEATM Function Availability Once you have entered the Main Menu you may perform any of the functions allowed by the type of password used access level Each Main Menu option description will include the function name instructions for acc
123. irements Parameters in this area define the ability of your ATM to offer various types of transactions to correctly present those transactions to the customer and to accurately record those transactions Surcharging Cassette Setup and Account Transactions parameters fall into this category Important These parameters are used to manage transaction activity record keeping en able remote monitoring of ATM operation and to ensure receipts and other records are accurately annotated with the correct date and time Status Monitor ing Close and Date Time parameters are included in this category User Defined These parameters are configured at your discretion and are used to customize the appearance and functionality of the ATM to meet the unique language needs of your intended customers adjust user interface appearance satisfy advertising or promotional requirements or meet other locale specific require ments The management of optional features is also included in this area Lan guages Receipts Coupons Messages Ad Graphics and More Options pa rameters fall into this category NOTE The importance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM If after evaluating your unique requirements you feel that a parameter is more or less important to your particular needs you are free to treat that param
124. itan APPENDIX ADS GRAPHICS 21 Filename vas bmp Enter ACCESS INSTRUCTIONS 2 Duration _ Seconds Concel 1 Fromthe MAIN MENU screen En Ei Me select TERMINAL CON HER Donor ato FIGURATION option by press MA M ing the number 6 on the key EM AM oon pad 29 00 2 View options available at the ADS GRAPHICS menu cbe press the number 7 on the 24 00 PM keypad pee EN 3 To EDIT the properties of an ad file press number 3 the keypad DESCRIPTION With the Ads Graphics main dialog displayed use the arrow keys to highlight an ad entry in the list Press the number 3 on the keypad to bring up the Ad Properties dialog which you will use to the ad The Ad Properties dialog allows you to view and or configure the following Ad graphic display properties Filename This option is disabled The name of the graphic file that was selected in the Ads Graphics dialog is displayed Duration This is the length of time in seconds the indicated Ad graphic will be displayed on the terminal screen To set the time press the number 2 on the keypad to bring up a data entry dialog Enter the duration in seconds Note The value must be between 0 and 99999 seconds If the Ad file is a motion graphic or video and 0 is selected the Ad will be displayed for the act
125. ith the cupped side towards the dispense opening of the note cassette opposite end from the handle Dispense opening Place old notes together notes Simply place the prepared bundles in the Turn cupped sides toward dispense cassette 3 Make sure note pile is as even as possible If necessary use your hands Mixed Slanting and Cupped to smooth and level the pile bundles 4 that do not use pusher plate locking mechanism release the pusher plate against the notes If the cassette uses pusher plate locking turn the key to release the catch allowing the pusher plate to compress the notes Separate the mixed currency into neat bundles of 100 200 notes of each type Place the cupped bundles nearest the dispense opening of the cassette with the cupped side facing the opening Turn every other slanted bundle around to give the bundles the same height on both sides and place after the cupped bundles Old and New Notes Always place the bundles containing old notes into the cassette first nearest the handle and bundles containing new notes last nearest the dispense opening Load notes 39 B Tritan RL5000 SERIES USER MANUAL 5 Close and lock the cassette Remove 3 Remove any notes in the reject the key Slide the cassette back into its compartment compartment in the dispensing 4 Close and lock the
126. jects and or currency jams Mechanism in operating position CURRENCYHANDLING NMD 50 Dispenser Removing Note Cassettes UNLOCK the cassettes using the Cassette Close procedure in Section 5 Management Functions Open the outer fascia panel of the se curity container using the key lock on the front of the panel Open the com bination lock on the security container door and open the door to gain access to the dispensing mechanism To remove the selected note cassette grasp the cassette handle with one hand whileholding the mechanism in place with the other hand Pull the cas sette out slightly Place one hand un derneath to support the cassette as you slide it completely out of the unit Removing note cassette Continue to support the bottom of the cas sette to keep it level as you place it on a table or other flat surface Opening Note Cassettes 1 Open the cassette by simultaneously pressing the release button and lifting the lid Flip the lid back fully allowing it to rest on the table or other flat sur face 2 Move the pusher plate to the rear of the cassette toward the handle En sure the pusher plate is fully back It should stay in this position Pull packer plate back 41 sT Tritan RL5000 SERIES USER MANUAL Loading Note Cassettes Follow these steps to load the cassette with notes When loaded the notes must lean evenly against th
127. king a se e200 1 00 lection If an Ad graphic was selected 2 00 23 00 PM the Ads properties dialog will appear pide 26 00 PM 7 00 PM IMPORTANT If you are adding graphics and get a Memory error Ex 563 Low Memory there may be too many or excessively large graphic files stored in the internal flash memory It may be necessary to delete some unused graphic files To delete files from the internal flash memory 1 Scroll down up using the Left or Right Arrow keys 2 Highlight the file to be deleted using the Ctrl key Blank key 2 Press the CLEAR key on the keypad The Ad Properties dialog allows you to view and or configure the following Ad graphic display properties FILENAME This is the name of the Bitmap graphic file that will be displayed at the times and in the locations specified by the duration active hours and active Ad fields properties This file was selected in the Add New Browse dialog If you want to select a different file press the number 1 on the keypad to bring up the Browse dialog again and choose a different file Duration This is the length of time in seconds the indicated Ad graphic will be displayed on the terminal screen To set the time press the number 2 on the keypad to bring up a data entry dialog Enter the duration in seconds Note The value must be between 0 and 99999 seconds If the
128. l lists the FCC registration number and ringer equivalence number of the unit If requested this information must be provided to the telephone company USCO FIC Codes When ordering service from the telephone company for the RL5000 series ATM the following information should be supplied Universal Service Order Code USOC RJ 11C The Facility Interface Code FIC 02LS2 Plug and Jack The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product The telephone cord is designed to be connected to a compatible modular jack that is also compliant Ringer Equivalent Number REN The REN is used to determine the number of the devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 To be certain of the number devices that may be connected to a line as determined by the local contact the local telephone company Harm to the Network If the RL5000 series ATM causes harm to the telephone network the telephone company will notify the customer that a temporary discontinuation of service may be required If advanced notice is not possible the telephone company will notify the customer as
129. laware Inc assumes no responsibility for any inaccuracies errors or omissions that may be contained in this document In no event will Triton Systems of Delaware Inc be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Triton Systems of Delaware Inc reserves the right to make improvements in its documentation and the products it describes at any time without notice or obligation Trademark Acknowledgements Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Triton Connect is a trademark of Triton Systems of Delaware Inc CashWorks is a trademark of CashWorks Inc PaySpot is a trademark of Euronet Worldwide Western Union is a registered trademark of Western Union Holdings Inc Intel is a registered trademark of Intel Corporation vii B Tritan RL5000 SERIES USER MANUAL Warranty Statement Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer s published specifications for thirteen months from date of shipment in Long Beach MS Manufacturer s warranty shall not apply to any damage resulting from abuse neg ligence accident or to any loss or damage to the products while in transit Written notic
130. lem A commercially available power surge suppressor is recommended for use with the RL5000 to minimize damage in the event of an electrical surge CANADIANIC COMPLIANCE NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate terminal equipment technical requirements document s The department does not guarantee the equipment will operate to the user s satisfaction iii B Tritan RL5000 SERIES USER MANUAL Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equip ment must also be installed using an acceptable method of connection The cus tomer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative desig nated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together Thi
131. loss of profits loss of revenue loss of data loss of use of the equipment or any associated equipment cost of capital cost of substitute or re placement equipment facilities or services downtime purchaser s time the claims of third parties including customers and injury to property Disclaimer of Warranties The warranty stated above is the only warranty applicable to this product other warranties expressed or implied including all implied warranties of merchantabil ity or fitness for a particular purpose or quality of service are hereby disclaimed No oral or written information or advice given by Triton its agents or employees shall create a warranty or in any way increase the scope of this warranty Shipping Damage All equipment is shipped Free On Board FOB Triton s facilities The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment be damaged in the process of shipment or delivery to your place of destination we recommend the following course of action xi B Tritan RL5000 SERIES USER MANUAL e f possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If this is not possible call them as soon as possible to report the damage e Take photographs of the damaged packaging prior to
132. m Enter a known good telephone number which the modem will dial to verify its ability to access the telephone line and perform a dialing operation Use the text entry box to enter the phone number Select Enter to start the test or Cancel to ignore the entry and exit the function At the conclusion of the test a message box will indicate success or failure of the test The Tora ts report displays modem activity totals in two categories Totals Since Last Close and Cumulative Totals Total modem call attempts total successful connects aborts due to busy signals and the date time of the last successful connection are recorded The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 94 Tritan v MANAGEMENT FUNCTIONS Device STATUS KEYPAD a tore Message Enter Test KEYPAD Terminal 10 123456 04 24 2003 01 23 41 1 Keypad Status Up Factory N A rz Triple Encryption Disabled Master Key Loaded Yes ACCESS INSTRUCTIONS PIN Mester Rey Londed Yes PIN Working Key Loaded Yeo 1 From the MAIN MENU screen MAC Master Key Check Digi TU MAC Working Key Cheek Digits select the DIAGNOSTICS option 000000 CL by pressing number 2 on PIN Working Key Check Digits keypad 000000 000000 26 End Management Report Save To F
133. n RL5000 Series Models The RL5000 family consists of a number of ATM models The primary difference between the various models is in the type of dispensing mechanism installed The RL5000 family includes single cassette dispensing mechanisms TDM 100 150 SDD or multi cassette NMD 50 or newly introduced TDM 200 250 Each series uses a dis pensing mechanism that is unique to that model Class of Service Business vs Level 1 The basic RL5000 is UL certified for Business Hours Service and Level 1 Business Hours means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public Level 1 safe provides additional security and the ability to store currency during non business hours The basic model ATM is a front access machine allowing access to the dispensing mechanism and currency cassette s from the front control panel side of the unit Computer System The RL5000 uses Windows Intel X Scale PC platform a robust technological design that provides increased stability and improved speed while maintaining reliability and low cost of ownership The operating system supports Windows file formats for adding custom logos and advertisements In addition it features Triton s completely custom designed motherboard B Tritan INTRODUCTION Feature Highlights Important features of the RL5000 family are highlighted in the following list OO
134. n Award If you want fifty percent for example of ALL customers to receive a coupon no matter the level of their withdrawal or type of transaction such as a balance inquiry or transfer do the following for coupon Printed 1 1 Enter a minimum amount of zero 0 and a maximum amount equal to ATM s maximum withdrawal amount 2 Enterarandom percentage of fifty 50 percent 3 Enter the message you want to appear on the random based coupon Result Fifty percent of ALL customers performing ANY transaction will receive a prize Level and Random Coupon Award You can use BOTH level and random settings to issue coupons You can for ex ample award coupons to ALL customers making withdrawals of 20 dollars or more AND 50 percent of customers making withdrawals of less than 20 dollars or per forming any other type of transaction such as a balance inquiry or transfer Do the following for coupon Printed 1 1 Enter a minimum amount of zero 0 and a maximum amount of 20 dollars 2 Enterarandom percentage of fifty 50 3 Enter the message you want to appear on the random based coupon Do the following for coupon Printed 2 1 Enter a minimum amount of 21 dollars and a maximum amount equal to the maximum withdrawal amount 2 Enterarandom percentage of one hundred 100 3 Enter the message you want to appear on the random based coupon Result ALL customers making withdrawals of 21 dollars or more AND fifty 50
135. n has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 154 RECOVERY 13 ERROR RECOVERY PROCEDURE 1 Check applicable door Control Panel Door Ensure the control panel door is closed and locked Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 3 Security Cabinet Door Ensure the security cabinet door is closed and locked Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 3 Return to the Customer Welcome screen and resume normal operation If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 155 Tritan RL5000 MANUAL 14 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the C
136. n is selected is a Browse dialog shown right The Browse dia log enables you to locate and select the image to add to the ads rotation The Browse controls are described below 1 Look In Press this button to cycle through the available locations for image files Hard Disk CDROM Drive USB device Files of Type Press this button to cycle through the available graphic and image file types If any files of the selected type are present in the current location they will be displayed in the browse list You can choose from a number of graphic and image file types such as BMP GIF and JPG The default file type is Bitmap Main Menu Terminal Configuration Ads Graphics trowse Use the arrows keys to move up down in the list Enter of files Press ENTER to select the highlighted 2 Cancel 1 Look in H 4 2 Files of type Bitmap Files bmp Preview 3 Filename Size Date and vas bmp CEKeypad bmp CERcptGraphic bmp CESampleCoupon bmp CETakeCash bmp CETakeCoupon bmp CETakeReceipt bmp TabsBarl cft bmp TabsBarRight bmp 361 KB 04 16 2003 12 27 KB 04 15 2003 12 AKB 04 16 2003 12 7KB 04 16 2003 12 27 04 16 2003 12 27 04 16 2003 12 7KB 04 16 2003 12 55 04 15 2003 12 63KB 04 16 2003 12 301 04 15 2003 12 901 KB 04 15 2003 12 30 04 16 2003 12 31KB 04 15 2003 12 1 KB 04 16 2003 12 30KB 04 16 2003 12 76 KB 01 20 2000 01
137. n the ATM vault door If the battery box is visible on the back panel of the door continue with Step 2 below Ifthe battery box is not visible the bolt works panel must be removed Remove the eight screws from the bolt works panel on the back side of the door The battery box will be visible Battery Box 2 Pull gently on the front cover of the battery box and slide the cover off Screws 3 Remove the old battery Install a new battery and replace the front cover 4 Verify the lock is working correctly 5 If the bolt works panel was removed in Step 1 replace the panel and secure it in place using the eight installation screws Close and lock the ATM vault door Bottworks Cover PLATE RL5000 SERIES USER MANUAL This Page Left Intentionally Blank B Tritan APPENDIX ADS GRAPHICS RL5000 MANUAL ADS GRAPHICS ACCESS INSTRUCTIONS 1 From MAIN MENU screen select the TERMINAL CON FIGURATION option by press ing the number 6 on the key pad 2 View the options available atthe ADS GRAPHICS menu press the number 7 on the keypad DESCRIPTION The following options will be avail able from the Aps GRAPHICS screen 1 Add New Use to add a graphic to the current rotation Lets you configure Duration Active Hours and Active Ad Fields for the graphic Delete Removes an Ad Graphic entry from the dis
138. nd the processor host system is not contacted The report shows the total number of customer transactions Withdrawals Inquiries and Transfers recorded by the processor and the terminal since the last Day Close was performed The two column format allows the host and terminal totals in each category to be easily compared The Settlement 5 value is the host processor s record of the total currency dispensed from the terminal since the last Day Close was performed The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device 59 Tritan RL5000 SERIES USER MANUAL CASSETTES CLOSE FUNCTIONS Main Menu Terminal Close Functions Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Factory Derautt ACCESS INSTRUCTIONS Schedule Close Close 1 From the MAIN MENU screen 4 select the TERMIN AL CLOSE Day Close Close Cassette FUNCTIONS option by press ET ing number 1 on the keypad 2 To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad E DESCRIPTION The CLOSE FUNCTIONS menu allows the terminal operator to perform the following operations 1 Selected Cassette through the last available cassette Selects cassette for close replenishment
139. ndow then use the arrow keys on the keypad to move up and down in the list Press the lt CTRL gt key on the keypad to toggle a highlighted selection between checked and unchecked 3 Preview Press this button to see a preview of the selected image graphic or video file Press the ENTER key to exit from the preview window and return to the browse dialog Press the ENTER key on the keypad to accept the current Ad Properties set tings or Cancel to exit without saving C 5 B Tritan RL5000 MANUAL DELETE erent teen cel ACCESS INSTRUCTIONS fonction Concel 1 Fromthe MAIN MENU screen mj 2 select the TERMINAL CON aj 5 FIGURATION option by press ing number 6 key pad remove adventnem 2 View options available fire Ying ee the ADS GRAPHICS menu oce press the number 7 on the keypad 3 Press the number 2 on the het keypad to delete a graphic dis play list DESCRIPTION This function removes an Ad graphic entry from the display list NOT the hard drive To DELETE a graphic use the lt Arrow gt keys on the keypad to highlight the graphic you want to remove Press the number 2 on the keypad A confir mation dialog appears Press lt Enter gt to delete the highlighted entry or lt Can cel gt to exit without deleting the entry C 6 B Tr
140. ng parameters 5 Triton Connect Settings Provides access to screens that will let you view and configure the Triton Connect parameters 6 Configure Ethernet Settings Provides access to Ethernet TCP IP con figuration parameters The Device Status displays a report that shows the current operational status of modem The report is displayed in Management Report dialog which you can print to receipt printer or save to an external memory device 93 ma Tritan RL5000 SERIES USER MANUAL Enter Phone EST Torars Enter the desired phone number Factory N A Cancel ACCESS INSTRUCTIONS 1 From MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Pise Termes agnostics Modem Diagnostica Modem T 2 Enter the MODEM ETHERNET Store Message Enter diagnostics menu by pressing yp EEUU number 7 on keypad Modem Totals Page Up 3 enter the TEST function Number of modem attempts 0 press number 2 on the keypad d nde busy signal Last valid connection 4 To view the MODEM TOTALS Cumulative Totals report press number 3 on the witcha n Reds keypad Number of modem resedit aborts 0 End Management Report End Seis Te Fie zl DESCRIPTION Use the function to test the ATM s mode
141. ny notes to dispense below The Test Dispense operation will start Test Dispense i Enter the number of bills to Enter dispense 1 9 Test Dispense B The Test Dispense command instructs the dispenser to dispense minimum one note from each installed and operational cassette into the reject vault This test exercises the dispenser without sending notes to the exit After completion of the Test Dispense the following prompt is displayed below Test Dispense Completed Successfully Dispense Count A of notes B etc Test Dispense Completed Successfully Dispense Count 5 Triton RL5000 SERIES USER MANUAL PAGE INTENTIONALLY LEFT BLANK SECTION 5 MANAGEMENT FUNCTIONS RL5000 SERIES USER MANUAL Introduction This section describes the Management Functions available for controlling the ATM When the Customer Welcome screen is displayed you can access the Management Functions menu by following the procedure described next Accessing the Management Functions Menu 1 Press and hold down the lt CTRL gt key while holding down the lt CTRL gt key press the 1 key Release both keys After a moment the top menu will be displayed 2 Atthetop menu see Figure 5 1 below select MANAGEMENT FUNCTIONS by pressing the F7 screen key next to Management Function opt
142. on to clear the error status then a restart of the terminal may be warranted A restart action will re initialize the terminal s operating system NOTE The least disruptive procedure should be tried first Try to CLEAR the error status before RESTARTING the terminal There are a number of procedures available to perform clear or restart actions Clear terminal status using Management Functions Restart terminal using Management Functions Shut down remove power using Management Functions Shut down apply power using Power Supply ON OFF switch 0006 Perform applicable clear and or restart action as directed by error recovery procedure The following sections on pages 129 through 132 describe how to perform each action 128 RECOVERY Clear Status Using Management Functions 1 Press and hold down the Control CTRL key blank key in lower right corner of alphanumeric keypad While holding down the CTRL key press the number 1 key Release both keys The Password Entry screen appears Figure 7 2 2 Enterthe Master or User password at the Password Entry dialog Fig 7 2 Password entry prompt The Management Functions main menu appears Figure 7 3 3 Depending on the error message check the parameter setup for the particular error Ex Bill Size Not Configured check cassette parameters You MUST try to correct the fault FIRST before attempting to reset er
143. ons iv E Tritan RL5000 SERIES USER MANUAL Les r parations de mat riel homologu doivent tre coordonn es par un repr sentant d sign par le fournisseur L entreprise de t l communications peut demander T utilisateur d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s fl y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours an service d inspection des installations lectriques ou un lectricien selon le cas AVIS L indice d quivalence de la sonnerie IES assign chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent tre raccord s une inter face Laterminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n ex de pas 5 UNITED KINGDOM This equipment has been approved in accordance with Council Decision 98 482 EC for pan European single terminal connection
144. opening the boxes If this 15 not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how the boxes are damaged etc Keep all of the packaging for inspection by the shipping company e Ifyou unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages e You must file a claim with the shipper for shipping damages immediately after reporting the damages Should you specify the carrier we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to se lecting them as your preferred carrier If the equipment receives structural damage and is in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replacement unit Triton s repair technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase price of the damaged unit minus the cost of returning the unit to like new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field There fore we will not ship primary structural parts such as a cabinet head or main cabinet body for repair in the field Authorized Installation and Service Providers Triton utilizes several nationwide an
145. operly the panel should be pre vented from opening too far and from being slammed when closing Figure 6 1 Cut paper roll here to remove Figure 6 2 Printer feed button 5 Triton MAINTENANCE 2 paper remains on the roll cut the paper between the roll and the printer with a pair of scissors as shownin Figure 6 1 Use the FEED button Figure 6 2 to feed the paper through the paper path until all paper comes out the front of the receipt paper chute gt Figure 6 3 Paper roll removed WARNING Do not pull the paper backward through the printer This may leave paper fragments that can cause pa per jams 3 Remove the existing paper roll or empty spindle as appropriate from the paper roll bracket as shown in Figures 6 3 and 6 3A 4 empty spindle and insert Figure 6 3A New paper roll itinto the new paper roll as shown in Figure 6 4 5 Place the new paper roll back on to the paper bracket ensuring that the paper feeds from the TOP of the roll as shown in Figures 6 5 and 6 6 6 Insertthe edge ofthe paper roll into the printer take up slot as shown in Figure 6 7 The printer will automatically grip and pull the paper into the paper path If the paper feeds automatically skip to Step 9 If the paper does not feed automatically continue with Step 7 Figure 6 4 Spindle inserted Figure 6 5 Paper on bracket 5 Triton
146. ose report shows current cassette activity including total notes dispensed and remaining and the total value of those notes since the previous Cassette Close was performed This report can help you judge the volume of with drawal activity and plan cassette replenishment activities accordingly IMPORTANT Perform a Cassette Close before replenishing the currency in the cassette Performing a Cassette Close will reset the cassette activity totals to zero 0 The Enter Cassette Quantity value is also reset to zero After performing a Cassette Close and replenishing the cash in the cassette enter the total number of bills loaded in the cassette using the Enter Cassette Quantity function It is very important that you always enter this value after performing a Cassette Close The ATM uses this starting number to calculate the quantity and monetary amount of notes remaining in the cassette after each withdrawal Failure to enter the cassette quantity will result in negative numbered totals being listed in the Cassette Close report After you enter the cassette quantity a Trial Cassette Close Report appears which you can print or save to an external storage device This is a record of the beginning cassette balance The cassette totals will not be cleared B Tritan 52 MANAGEMENT FUNCTIONS Day Close The Day Close report shows the cumulative value of all transactions withdrawals transfers and balance inquiries
147. ot detected Dispenser did not reply after a dispense command Check number of notes delivered command failed The dispenser type is unknown The reply from the dispenser was invalid Card reader error Smart card SmartCard reader not installed communicating Incompatible SPED version MAP stack over Failed to make a connection to a TCP IP host 237 TCP IP device failed SPED serial number does not match SPED self test failed SPED low battery Successful command Low level Empty cassette Lifts are down Rejected notes Wrong count Failure to feed 207 136 B Tritan RECOVERY TABLE 7 1 STATUS CODES ERROR RECOVERY PROCEDURES Error TDM 100 150 Recovery Code TDM 200 250 Procedure wo wo 3 3 Reject cassette not properly listalled Delivery failure 3 3 6 BE 30 3 31 1 1 1 1 3 3 Reject cassette almost full Cassette data corrupted Too many notes requested Jam in note transport 3 Main motor failure 3 3 3 Dispense count check error 3 Note qualifier faulty Cassette exit sensor failure t failure Shutter failure in throat wo 7 11 2 4 5 7 2 22 2 25 7 32 Notes in delivery throat 137 o e wo B RL5000 User MANUAL TABLE 7 1 STATUS CODES ERROR
148. ournal for later retrieval and analysis Critical Status codes in this category are serious enough to prevent the ATM from continu ing normal operation The ATM will be placed in an OUT OF SERVICE mode of operation and a Terminal Error screen will be displayed listing the name and code number applicable to the error as shown in Figure 7 1 Terminal Error Please Notify Attendant The TERMINAL ERROR screen is displayed if the terminal detects a Dispenser All cassettes CRITICAL error condition Error disabled message code shown for example purposes only Error Status Code 3 Fig 7 1 126 B Tritan RECOVERY Error Recovery Procedures Many error conditions require the assistance of a qualified service technician to return the ATM to normal operation But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems Table 7 1 Status Codes Error Recovery Procedures provides a list of status condi tions most of which can cause the ATM to enter an OUT OF SERVICE condition The table which spans pages 133 through 143 lists the error codes a description of each error message and provides a number reference to a recommended recovery procedure that is suitable for non service personnel to perform The recommended recovery procedures themselves are listed on pages 144 through 159 NOTE Those status conditions that are consi
149. out length may vary depending on the function being performed When screen timeout occurs screen is presented which asks the user if more time is needed If the user chooses NO the Customer Welcome screen will be presented If YES is chosen the user is returned to the function that was active prior to the timeout If the user does not make a selection within an additional 30 second countdown period the terminal will automatically go to the Customer Welcome screen Shortly after the unit is turned on the top menu will be displayed An example top menu is shown in Figure 2 5 From the top menu you can either 1 Activatethe terminal to perform customer transactions by pressing the key next to Customer Transaction 2 Enter the terminal system management area by pressing the key next to Management Functions If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored B Triton sx Program Version 1 1 0 04 16 2003 01 06 26 PM Screen Version 50002 04 15 2003 02 32 49 Fig 2 5 menu 17 E Tritan RL5000 SERIES USER MANUAL Accessing Management Functions 1 At the Customer screen Figure 2 6 press and hold down the
150. pad 2 To display the Management Re port that provides the DAY CLOSE information for the ATM press number 4 on the keypad message 2 Enter 3 When the DAY CLOSE dialog appears press ENTER key e eum Settlement n Print Ent Management Report ene 4 Page Down E DESCRIPTION The function is used to complete daily balancing of the with the processor The Day Close is performed to clear the totals and switch to the next business day This function prints a report summarizing all of the transactions performed since the last Day Close was completed The information includes a total of all transactions This function also calls your processor s host system and down loads the totals it has accumulated for the current business day The Day Close is normally completed as the final step in the daily balancing process You may wish to perform a Trial Close before the Day Close to view the report without clearing the accumulated transaction totals See the Trial Close function for more information A call to the processor host system is required to complete the operation If the call to the host is not completed successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report The report is displayed in a Manage ment Report dialog which you can print to the receipt printer or save to an external memory dev
151. per Last commend dispen Last command cout 0 Total reject M Ema ge 21 0 aj 7 gt 4 sj 5 ipii 0 zj Reet Dispanser 2242 aE nd casser properties Presa ENTER te costone CANCEL receipt printer or save to an external memory device Use the DISPENSER function to reset the operating parameters associated with the dispenser and its associated cassette s This operation will generally be per formed when a new dispenser is added or there is a problem with the current dis penser Select Enter to reset the dispenser or Cancel to exit without resetting the dispenser 5 Tritan 78 MANAGEMENT FUNCTIONS Siia eno Ternuna oxagnontsc Canh Dispenser Diagnostics E CASSETTE PARAMETERS poter 2 F All Cassettes Locked Factory DerauLr ELS ACCESS INSTRUCTIONS eee LN EAE 1 Fromthe MAIN MENU screen DIAGNOSTICS option Ere by pressing number 2 on the non keypad j Document Type Cash NonCash 2 Enter the DISPENSER diagnos 2 tics menu by pressing number fend 4 on the ke
152. performed by the ATM since the previous Day Close The report also shows the corresponding host totals allowing you to com pare the ATM totals against the host processor records IMPORTANT Perform a Day Close once each business day Because the host processor also performs a business day close for the ATM you should perform the Day Close at the same time each day at the time specified by your host processor This will help ensure the Day Close report reflects the host s current business day totals for your ATM To help ensure Day Closes are performed at the same time each day you can use the Schedule Close function which automatically performs a Day Close each day at a time specified by the Change Schedule function The Day Close report shows totals accumulated by the host processor during the business day as stated earlier In some cases the host processor can make use of the totals recorded by the ATM In these cases you can provide ATM totals to the host processor during the Day Close using the Send Terminal Totals function 53 ma Tritan RL5000 SERIES USER MANUAL Main Menu Terminal Close Functions TERMINAL CLOSE FUNCTIONS Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Facrory Drraurr N A ACCESS INSTRUCTIONS Schedule Close E Close 1 Fromthe MAIN MENU screen 4 select TERMINAL CLOSE py core
153. play list Edit Used to change the Dura tion Active Hours and Active Ad Fields for a selected Ad graphic Move Up Used to move an en try up in the Ad Graphic list Move Down Used to move an entry down in the Ad Graphics list Statistics Generates a Man agement Report that shows display statistics for each Ad Graphic that is currently active Main Menu Terminal Configuration Ads Graphici Press arrows to move up or down in the Enter list Press a key to perform the specified function Cancel 7 Add New Delete a 5 Move Up Move Down Filename Duration Active Hours Active Ad Important Graphic files can be added AND deleted from the RL FT5000 ter minals Using Triton Connect though files can ONLY be added No files of any kind can be de leted from the RL FT5000 termi nals through Triton Connect Graphics can be placed in and out of service and or added to the hard drive but not removed E Tritan APPENDIX B ADS GRAPHICS ADD NEW ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select the TERMINAL CON FIGURATION option by press ing the number 6 on the key pad To View the options available at the ADS GRAPHICS menu press the number 7 on the keypad Press the number 1 on the keypad to ADD NEW graphic to the graphics rotation DESCRIPTION The first dialog to appear when the NEW optio
154. position Rotate the mechanism mounting platform to the service position To do this locate the spring loaded locking pin on the underside of the slide tray This pin lets you lock the dispenser s swivel mounting platform into the Service Operate positions Pull release pin for swivel platform 4 Pull the pin down to release the swivel mounting platform Slowly turn the tray clockwise 180 so that the note and reject cassettes can be accessed from the front Release the locking pin and move the mounting latform back and forth slightly to ensure the pin snaps back into place locking the mounting platform into the service position Service position 180 5 To remove the note cassette grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches Try to use only the minimum amount of force to release the cassette The cassette will only move a few inches Once released from the snaps you can slide the cassette out of the mechanism Place the cassette on a level flat surface for servicing TDM 100 TDM 150 Removing note cassette 37 B Triton RL5000 SERIES USER MANUAL Loading the Currency Cassette Unlock the cassette and open the cassette lid using the supplied key Move the pusher plate to the rear of the cassette toward the handle Note The pusher plate action will depend on the type of cassette in us
155. quantity and starting balance verification Trial Cassette Close Replenish Cassette s Unlocks selected cassette s and or prompts removal of cassette for replenishing Selects Cassette In Service Multi cassette function Used to lock selected cassettes and allow user to select which cassettes to place in service Cassette Quantity Use to enter the number of bills loaded in the currently selected cassette Trial Cassette Close Report After entering cassette quantities a trial cassette close report is displayed 60 MANAGEMENT FUNCTIONS SELECT CASSETTE S Menu Terminal Close Functions Cassette Close Select the cassettes to close WARNING Cassette totals will be reset for the 1 DEFAULT N A selected cassettes Press ENTER to continue or CANCEL to return to the previous menu ACCESS INSTRUCTIONS M Cassette 10 00 fash 1 From the MAIN MENU screen 2 M cassette g 20 00 fash select the TERMINAL CLOSE Di cassette FUNCTIONS option by press G ing number 1 on keypad 2 To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad D 3 Select which cassette s to close and replenish and press ENTER 4 CLOSE report presented for se lected cassette 1401 Cassette Close Cassette A Last Close Date Time 6 18 2003 3 14 33 PM Main Menu Terminal Close Functions Cassette
156. r 4 keypad DESCRIPTION The following options will be available from the DisPENSER DIAGNOSTICS screen Note denotes service provider function l DispenserStatus Displays a Management Report showing current dispenser hardware status 2 Purge Performs a purge operation on the dispenser 3 Test Dispense Commands the dispenser to dispense minimum a single note from each installed and active cassette into the reject vault Inject New Cassette Lets you change cassette s ID Force Unlock Cassette Enables you to override the dispenser cassette locking mechanism 6 Dispenser Totals Displays a Management Report showing total number of documents dispensed 7 Reset Dispenser Used to reset ALL dispenser and cassette parameters to default values 8 Cassette Parameters Lets you view and configure cassette parameters like document type and multiple amount lt lt 74 B Tritan MANAGEMENT FUNCTIONS DISPENSER STATUS ne Store Message E erminal ID 123456 04 23 2003 01 01 22 PM 1 F ACTORY DEF AULT Cash Dispenser Status Page Up Device ID NMD 50 Firmware Ver xyz Haan ACCESS INSTRUCTIONS 1l From the MAIN MENU screen Toa Sensor Not P Print 2 ct Vault Present Yes selectthe DIAGNOSTICS option eee Sento Ve by pressing number 2 Transport Clock Cal Value
157. r operations Card reads Bad card reads Last valid card read 3 Scan Card Displays a Management Report showing total number of docu ments dispensed 87 ma Tritan RL5000 SERIES USER MANUAL CARD READER STATUS CARD READER TOTALS Factory N A ACCESS INSTRUCTIONS 1 From MAIN MENU screen selectthe DIAGNOSTICS option by pressing number 2 on the keypad Enterthe CARD READER diag nostics menu by pressing num ber 5 on the keypad To display CARD READER STATUS press number 1 on the keypad To display CARD READER TO TALS press number 2 on the keypad DESCRIPTION Carp READER Status display a report showing card reader hardware status Reports card reader type number of tracks the card reader is able to scan and the track size The status field shows a code that represents the current operational state of the Store Message Enter Terminal ID 123456 04 24 2003 10 06 03 1 Card Reader Status Up Cord Reader Type Unknown rz End Management Report Hem 3 Print 4 Page Down 5 End 6 Save To File npn Store Message Terminal 10 123456 04 24 2003 10 06 18 e Card Reader Totals 1 Totals Since Last Close and reads 0 Ged card reads 0 Last valid card rend None 3 Cumulative Totals Print reads 0 jad card rends
158. r to accept the prompt or Cancel to exit The LEVEL parameter represents the minimum withdrawal amount that will trigger the printing or dispensing of a coupon If the customer performs a successful withdrawal transaction for an amount equal to or greater than this amount and less than or equal to the maximum amount a coupon willl be printed or dispensed as applicable Press number 3 on the keypad to bring up a data entry dialog Enter the minimum with drawal amount Note The value must be at least as large as the Multiple Amount parameter set using the Cassette Parameters function and no greater than the Maximum Cash param eter set using the Withdrawal Amounts function Press Enter to accept the amount or Cancel to exit 107 TI Tritan RL5000 SERIES USER MANUAL M 2 Prompt Coupon Cancel Factory 3 Mintever 50 Max Level ACCESS INSTRUCTIONS cud 1 MAIN MENU screen Primed Coupon j select the TERMINAL CON xis FIGURATION option by press yel po EU EFE ing number 6 keypad a 2 To view options available at Dispense COUPON menu press num a ber 2 on the keypad 3 To set the MAXIMUM LEVEL maximum withdrawal amount nS ee th t ill tri th ti 2 Prompt Coupon Cancel e will e printing or E 1 ispensing of
159. ransaction 20 B Tritan SECTION 3 INITIAL SETUP RL5000 SERIES USER MANUAL Parameter Categories There are a number of setup parameters that must be configured when an ATM is installed Generally speaking these parameters can be grouped into the fol lowing major categories Communications Security Surcharging Currency Settings Cassette Setup Transactions Receipts L1 Coupons Languages Messages Ad Screens Date Time Settings Status Monitoring Close User Interface Options Each area consists of one or more individual parameters In terms of ATM operation the importance level of individual parameters within a category can be described as Critical Required Important or User Defined B Tritan INITIAL SETUP Parameter Importance Levels Critical The parameters with this importance level are primarily those that represent the minimum number of parameters that must be correctly configured in order to process transactions In addition because of the importance of protecting access to the ATM Management Functions the access password parameters are also included in this category The primary parameters in this category include various communica tions and security including access password parameters Required These parameters further satisfy your transaction processor s setup or operational requ
160. rd will be displayed in a Management Re port If the card is damaged or not a standard format an error message will be displayed If this happens the card cannot be used for transactions on the terminal 89 Tritan RL5000 SERIES USER MANUAL PRINTER DIAGNOSTICS Facrony Derautt N A ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select the DIAGNOSTICS option by pressing number 2 on the keypad 2 Enter the PRINTER diagnostics menu by pressing number 6 on the keypad DESCRIPTION Main Terminal Diagnostics Printer Diagnostics Select an option by pressing the appropriate number on the keypad Press ENTER CANCEL to return to previous menu 0 aj Device Status ReseWTestPier Configure Printer 24 The following options will be available from the PRINTER DIAGNOSTICS screen 1 Device Status Displays a Management Report that shows properties of the terminal printer such as printer name assigned port driver version and print resolution 2 Reset Test Printer Tests the terminal printer by printing some sample text using various font styles and sizes 3 Configure Printer Feeds a portion of printer paper by a fixed amount y Em 90 MANAGEMENT FUNCTIONS DEVICE STATUS PRINTER RESE1 TEST PRINTER Factory Derautt N A ACCESS INSTRUCTIONS 1 From MAIN ME
161. request The purpose of the reject area or vault is to accept and hold notes that have been transferred from the note cassette s but not dispensed Some situations that could cause the mechanism to reject notes are 1 multiple notes stuck together and 2 note width too short or long Other conditions that could cause a reject are described in the next section 32 B Tritan CURRENCYHANDLING CAUTION DONOT RECYCLE REJECTED NOTES INTOA CASSETTE Doing so could cause more rejects and or currency jams Note Condition If possible store currency at room tempera ture for at least eight hours before dispens ing from the cassettes The number of rejects can be directly influ enced by the technique used to load the cas settes and the quality of the currency Notes loaded into the cassettes must be in fit condition if a high level of performance low reject and failure rate is expected from the unit Fit notes do not possess any of the defects listed here Used Note Defects Adhesive or sticky substances on the surface of the paper e Tears extending more than 1 2 from the edge of the currency Tears holes or missing sections in body of the currency e Tape on the surface of the currency used for repairing patching or any other purpose e Staples pins or any other foreign body attached to the notes e Corner folds of a size greater than 1 2 on ei
162. ress ENTER 4 Enter quantity of bills for each selected cassette s DESCRIPTION The CassETTE Quantity function allows entry of the number of notes or other documents in a selected cassette This number is used as a starting point for the Cassette Close report and Low Cash Threshold feature Use the text entry box to enter the total number of documents in the cassette NOT the value of those documents The value must be between 0 and 999999 Select Enter to accept the entry or Cancel to ignore and exit the function 64 MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE REPORT Factory Derautt N A ACCESS INSTRUCTIONS 1 From MAIN MENU screen select the TERMINAL CLOSE FUNCTIONS option by press ing number 1 on the keypad To access the CASSETTE CLOSE FUNCTIONS menu press number 6 on the keypad After Cassette Quantity is en tered TRIAL CASSETTE CLOSE report is presented DESCRIPTION Main Menu Terminal Close Functions Trial Cassette Close Termina ID RLS000 6 19 2003 1 45 21 Trial Cassette Close set Cassette A Last Date Teri 6 19 2003 1 44 48 AM Amount 00 0 0 0 00 Romarin Value of each doc 10 00 Rejects 0 1 or mone docs Cassette B Last Cera Dato Teni 6 19 2003 1 44 48 AM Qty Stat Quantity 6 Dispensed e Romarin 0 4000 RC Hu Value of each doc 20 00 Rojects D 1 cr more docs The TRIAL CASSETTE C
163. ric keypad The confirmation dialog appears as shown in Figure 7 8 Press the Enter key on the keypad to accept the option on the confirmation dialog which initiates the shut down procedure Fig 7 8 Shut down the terminal confirmation dialog 131 Tritan RL5000 MANUAL ShutDown Apply Power Using Power Supply ON OFF Switch l Open the top of the ATM by unlocking the top enclosure and pulling the hinged door forward WARNING Thecontrol panelis provided with a pneumatic piston to prevent the door from extending too far when opening and from being closed too quickly In the un likely event of the pneumatic piston not functioning properly the panel should be prevented from opening too far and from being slammed when closing 2 Locate the ON OFF switch on the POWER SUPPLY as shown in Figure 7 9 Move switch to the OFF lt 0 gt position Fig 7 9 Power supply ON OFF switch location 3 RESTART after shut down move the ON OFF switch to the ON lt I gt position 4 The terminal software will re initialize The terminal will automatically attempt to clear any error conditions during the start up sequence This may take several minutes When complete the top menu appears After about a 30 second delay one of two screens will appear e error condition was successfully cleared the Customer Welcome screen will appear The terminal will resume norm
164. ring up the data entry dialog Enter a brief description for the non cash item Press Enter to accept or Cancel to exit without changing the current description The Seconpary ITEM option provides a location for other information of general interest or other required information It is used in conjunction with the Non Cash Item Description to provide a complete description of the non cash item in the cassette Press number 0 on the keypad to bring up the data entry dialog Enter a brief description for the secondary item description Press Enter to accept or Cancel to exit without changing the current description 86 B Tritan MANAGEMENT FUNCTIONS Ternunal Diagnostics Card Reader Diagnastia CARD READER Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to return to previous menu Factory Derautt 0 ACCESS INSTRUCTIONS 1 From the MAIN MENU screen m E selectthe DIAGNOSTICS option by pressing number 2 on the 71 a 2 Enterthe CARD READER diag nostics menu by pressing num 5 on keypad DESCRIPTION The following options will be available from the CARD READER DIAGNOSTICS screen 1 Card Reader Status Displays a Management Report showing card reader hardware status 2 Card Reader Totals Displays a Management Report showing total number of various card reade
165. ription Note Configuration 20 00 Cash For security purposes some dispensing mechanisms are designed to physically lock the cassettes into the chassis of the mechanism during normal operation If you need to remove a cassette for cash replenishment or other servicing the cassettes must first be unlocked After performing an unlock operation ALL cassettes MUST be removed and re installed before performing the locking operation to ensure normal operation of the ATM The ALL Cassettes Locke function is used to lock or unlock ALL cassettes in a single operation Press the number 2 on the keypad to toggle the function between checked Locked and unchecked Unlocked WARNING The Management Functions timeout feature is DISABLED as long as the cas settesare UNLOCKED DO NOTLEAVETHE TERMINAL UNATTENDED WHILE THE CASSETTES ARE UNLOCKED A dialog will appear after 30 seconds to remind you to place the cassettes back into the dispenser and lock them before exiting Management Functions B Tritan RL5000 SERIES USER MANUAL ACTIVE CASSETTE _1 Relearn Bill Thickness 2 All Cassettes Locked DEraurr N A p Reset Delay mir E E ACCESS INSTRUCTIONS on 1 From the MAIN MENU screen Cassette Parameters 6 Cassette In Service selectthe DIAGNOSTICS option by pressing number 2 on the
166. rminal display at the con clusion of a transaction 3 lines 25 characters line 5 Terminal Owner Message This message will appear to the customer on the surcharge warning screen 1 line 40 characters 6 Surcharge Owner Message This message will appear to the customer on the surcharge warning screen 1 line 40 characters 7 News Ticker Message Enter up to 1024 characters that will scroll across the Customer Welcome screen 40 characters per line Note Terminate each displayable line with a semicolon 110 V MANAGEMENT FUNCTIONS WELCOME MESSAGE STORE MESSAGE Drraurr ACCESS NSTRUCTIONS 1 From MAIN MENU screen select the TERMINAL CON FIGURATION option by press ing number 6 on the keypad To view the options available at the TERMINAL MESSAGES menu press number 3 on the keypad To view or change the WEL COME MESSAGE press num ber 1 on the keypad To view or change the STORE MESSAGE press number 2 on the keypad DESCRIPTION Main Menu Terminal Configuration Terminal Messages my 7 Welcome Message Welcome Message Cancel Store Message Store Message Marketing Message Marketing Message Cancel Enter the desired Welcome Termii Surchi Welcome Message Welcome Message Welcome Message Cancel Store Mes
167. ror 4 Select the Diagnostics option by pressing number 2 on the alphanumeric keypad The Terminal Diagnostics main menu appears Figure 7 4 an option by pressing the appropriate number orn the keypad Pross ENTER or CANOE to fetum to or vious menu T Me m m 4 o Modem Keypad neral 17 E Fig 7 4 Terminal diagnostics menu 5 Selectthe Terminal Status option by pressing number 1 on the alphanumeric keypad 6 Select Reset Terminal Error option by pressing number 3 on the keypad The terminal will attempt to clear the error status 7 If successful the terminal will resume normal conditions 129 Tritan RL5000 USER MANUAL Restart Using Management Functions Press and hold downthe CTRL key blank key in lower right corner of After about a 30 second delay one of two screens will appear alphanumeric keypad While holding down the CTRL key press the number 1 key Release both keys The Password Entry screen appears Enter the Master or User password at the Password Entry dialog prompt The Management Functions main menu appears Select the System Parameters option by pressing number 5 on the alphanumeric keypad The System Parameters main menu appears as shown in Figure 7 5 Select the Restart the Terminal option by pressing number 5 on the alphanumeric keypad The con
168. rror condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 148 RECOVERY 7 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to check each cassette Make sure there is an adequate level of currency in the cassette Load additional currency as required Be sure to perform a full Cassette Close if currency is added to or removed from a cassette After checking each cassette continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according
169. ry dialog appears Type the date in the format MMDDYYYY and press Enter to accept Filter By Record Field Text 6 Field To see only those records that match a certain field criteria select the appli cable field here The field types available to select will be determined by the current Record Type see Record Type above Contains When this button is selected a text entry dialog appears Enter a text string to search for Only those records that contain the text string will be returned in the Management Report This function is only applicable to the Text Record Type B Tritan 100 MANAGEMENT FUNCTIONS CLEAR JOURNAL Lt All records will be marked as audited Press ENTER To Continue 2 FaAcroRy DErAurr Press CANCEL To Return ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select the ELECTRONIC JOUR NAL option by pressing number The Jounal bas bren Emer 3 on the keypad 2 CLEAR JOURNAL or mark all unaudited journal records as au dited press number 4 on the key pad DESCRIPTION The CLEAR JOURNAL function is used to mark all unprinted records in the electronic journal as audited This means that the records will not be displayed or printed out the next time the Display Unaudited Records function is used Audited records are not erased They are marked as if they had been printed When this function is selected a confirmation dialog box appe
170. s precaution may be particularly important in rural ar eas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appro priate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combina tion of devices subject only to the requirement that the sum of the Ringer Equiva lence Numbers of all the devices does not exceed 5 AVIS L tiquette d Industrie Canada identific le mat riel homologu Cette tiquette certifie que le mat riel est conforme aux normes de protection d exploitation et de s curit des r seaux de t l communications comme le prescrivent les documents concernant les exigences techniques relatives au mat riel terminal Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communication Le mat riel doit galement install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la comformit aux conditions nonc es ci dessus n emp che pas la d gradation du service dans certaines situati
171. s you to configure the note specific operating parameters for the active cassette 79 Tritan RL5000 SERIES USER MANUAL CETTE RELEARN THICKNESS 2 Cassetes Locked Facrony Derautt N A ACCESS INSTRUCTIONS 5 2 Cassene ts 1 Fromthe MAIN MENU screen 9 Cassette In Service selectthe DIAGNOSTICS option Amount 32000 by pressing number 2 on the keypad 2 Enterthe DISPENSER diagnos tics menu by pressing number Document Type Cash Non Cash Non Cash Description Secondary tem Description NE Note Configuration 4 on the keypad 3 modify CASSETTE PA TU CAUTION 5 RAMETERS press number 8 on keypad ini 4 force dispening mecha Jearn Bill Thickness 3 nismto RELEARN BILL THICK fatu Bi eire Operon Se NESS press number 1 on the zar Da keypad DESCRIPTION The first time the dispenser is set up or if a new note cassette is installed the mechanism will automatically enter a learning mode which will learn the thickness of the currency or other media During this process the unit will dispense and reject as many as 7 15 notes For multiple cassettes the number of test rejects could almost fill the single note compartment of the reject vault In such cases it is recommended that you
172. sage Store Message Marketing Message Marketing Message Exit Enter the desired Store Message Enter Cancet Termin ess sac Surcha News 1 wews rrekerwesssge The WELCOME message will be displayed at the top of the customer welcome screen To enter the message press number 1 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit The STORE message will appear on the customer s receipt To enter the message press number 2 on the keypad to bring up a data entry dialog Type the text of the message and press Enter to accept or Cancel to exit B Triton RL5000 SERIES USER MANUAL MESSAGE aj Cancel Store Message Factory Derautt Marketing Message ACCESS INSTRUCTIONS 3 1 From the MAIN MENU screen Exit aj Enter the desired Marketing Emer select the TERMINAL CON Gg FIGURATION option by press ing number 6 keypad 2 To view the options available at ay 3 TERMINAL MESSAGES menu press number 3 on the keypad Welcome Message 3 To view or change the MARKET 4 UE m ING MESSAGE press number p Sin Message 3 on the keypad Marketing Message EY Marketing Message 4 view or change the EXIT MESSAGE press number
173. se the document type either Cash or Non Cash 85 B Triton RL5000 SERIES USER MANUAL NoN CasH ITEM DESCRIPTION EE 21 Relearn Bill Thickness Emer SECONDARY ITEM DESCRIPTION Yr Factory Derautt T RR 5 cassenea _ 7 Cassete Status Empty ACCESS INSTRUCTIONS eee 1 From MAIN MENU screen A aig i select the DIAGNOSTICS option by pressing number 2 on the keypad Multiple Amount 20 00 Document Type Cash Description Secondary Item 2 Enter the DISPENSER diagnos Description tics menu by pressing number Note Configuration 4 on the keypad 3 modify the CASSETTE PA IIT RAMETERS press number 8 _1 Bill Thickness on the keypad F Al Cassettes Locked m 4 enter a NON CASH ITEM rd J DESCRIPTION for Non UELINE Cash document in the Active Cassette Parameters Cassette press number 9 on the keypad HELL s 5 SECONDARY ITEM UNS on DESCRIPTION for the Non mem Cash document in the Active Cassette press number 0 on keypad DESCRIPTION The Non Casu ITEM description option is used to provide a brief description of the items in the casettes whose document type is set to Non Cash Examples of descrip tions are phone cards coupons stamps etc Press number 9 on the keypad to b
174. spense was not successful continue with Step 4 Follow the Printer Paper Replenishment procedure to access the printer Check for conditions that could cause paper jams such as crumpled or bunched paper foreign objects or other blockages of the printer take up slot etc Make sure there is an adequate level of paper on the receipt paper roll Load a new paper roll if necessary After checking the printer continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 157 Tritan RL5000 MANUAL 16 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen
175. ssette Status Empty Cassette Parameters 6 Cassette In Service pel Multiple Amount 20 00 _8 Document Cash Non Cash Eej Non Cash Ee Description 0 Secondary tem Description FI Note Configuration DESCRIPTION MULT CASSETTE USE Some dispensing mechanisms typically in a multi cassette configuration allow individual cassettes to be placed out of service This means the cassette will not be used by the ATM for meeting withdrawal requests This capability can be used for example to remove a low or empty cassette from service allowing the dispenser to continue operation without entering an out of service condition because of the affected cassette To select a cassette to receive the focus of this function use the ACTIVE CASSETTE function to choose an available cassette Press the number 6 on the keypad to toggle the cassette between IN SERVICE checked or SERVICE unchecked conditions 83 B Triton RL5000 SERIES USER MANUAL Pn ee ter rots ash nse Save PUNI Relearn Bill Thickness 1 F All Cassettes Locked Factory DErAurr zx Active Cassette ACCESS INSTRUCTIONS Oper 1 Fromthe MAIN MENU screen Cassette Parameters 6 Cassette In Service Multiple Amount 20 00 Document Type Cash Non Cash SS Description
176. summary Displays Transaction Totals since terminal installation e Provides a status report for operating System Diagnosis e Displays status reports and tests Dispenser Card Reader Receipt Printer Modem Ethernet Keypad General Input Output I O devices LEDs audio output headphone 66 MANAGEMENT FUNCTIONS DIAGNOSTICS Menu Terminal Diagnostics Select an option by pressing the appropriate number on the keypad Press ENTER or CANCEL to retum to previous menu Factory 2 ACCESS INSTRUCTIONS TeminalStatus Transaction Tota 1 From the MAIN MENU screen 4 1 selectthe DIAGNOSTICS option Dispenser Card Reader Printer by pressing number 2 on the keypad z 1 Modem Ethernet Keypad General 1 0 Diagnostics DESCRIPTION The following options will be available from the TERMINAL DIAGNOSTICS screen 1 Terminal Status Displays the terminal status dialog which provides access to configuration and status reporting functions Transaction Totals Displays terminal transaction totals since the last Day Close and since terminal installation System Diagnostics Displays a Management Report showing the results of the operating system diagnostics Dispenser Displays a menu of dispenser status reporting and testing func tions Card Reader Displays a menu of card reader device status and test func tions Printer
177. system will answer the call indi cate to the caller that all Technical Support specialists are busy assisting others and ask the caller to leave detailed information about the nature of the call Should it become necessary to leave a voice mail message the caller should state e theirname e the organization for which they work e the serial number of the equipment they are calling about e detailed description of the problem that they are experiencing and e phone number where they can be reached including area code As Technical Support specialists become available they check for voice mail mes sages and return calls in the order in which they were received By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly Calls for Service or Repair Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment xiii RL5000 SERIES USER MANUAL Questions on Operation of Equipment Technical support is available to o
178. t the function Use the View JOURNAL ARCHIVE browse function to locate and restore a previously archived journal The controls on this dialog are described below 1 Lookin Use to select the location where archived journal files may be found This will typically be the terminal hard drive 2 Files of Use to select the appropriate file type The jrn journal file type is selected by default After selecting the appropriate Look in and Files of type settings a list of files in the specified location will be displayed showing Filename Size and Date Time head ings ina column format Use the left lt and right gt arrow buttons on the keypad to move the highlight bar up and down in the list Select a file Once a journal archive file is highlighted select Enter to restore the selected archive file or Cancel to ignore the selection and exit the function P 102 5 Tr Eon MANAGEMENT FUNCTIONS Coupons Messages Introduction Coupons are typically used as a promotional incentive offering a product service or discount as an incentive for making withdrawals from the ATM Such incentives are typically referred to as prizes or awards Messaging enables the store owner to personalize messages to the customer Typi cal messages are Welcome and Surcharge Coupons are triggered by the occurrence of either a withdrawal above a certain level Level coupon or as a random percentage Random coupon of all tr
179. te It is only to be used immediately after failure of a normal cassette unlock operation Occasionally a condition may occur that prevents a cassette from being removed from the dispensing mechanism A note that is lodged or jammed in a cassette s gate could cause such a condition for example The gate 15 a mechanical shutter on the feed end of a cassette which lowers to allow notes to be dispensed and raises as a security precaution when the cassette is removed from the dispensing mechanism During a normal unlocking operation see the description of the Cassette Parameters func tion when the gate is closed the cassette releases an associated mechanical latch allowing the cassette to be removed from the body of the dispensing mechanism If the gate does not fully close the cassette will not release the latch and the cassette will remain locked in the mechanism If you find that a particular cassette cannot be removed after performing the normal unlock operation do not attempt any other action such as a Reset Dispenser or make multiple attempts to perform a normal unlock operation The First Step after encountering a problem with a normal unlock operation is to use the Force Unlock function to attempt to release the applicable cassette from the mechanism To initiate a Force Unlock operation on a specific cassette select the option button on the menu that corresponds to the feed channel of the affected cassette or reject vault On
180. ter to accept the message or Cancel to exit You can PRINT a sample copy to verify the appearance of the message layout and graphic if used components of a printed coupon If a printed coupon type is currently selected press number 9 on the keypad to immediately print a sample of the coupon 109 Tritan RL5000 SERIES USER MANUAL 1 Cancel Factory re Store Message ACCESS INSTRUCTIONS EINE 1 Fromthe MAIN MENU screen EN select the TERMINAL FIGURATION option by press EI 3 ing number 6 on keypad Me 2 view the options available at Surcharge Owner the TERMINAL MESSAGES menu press number 3 on News Ticker Message keypad DESCRIPTION The following options will be available from the TERMINAL screen Note The number of characters that will fit is based on the average characters size lowercase Currently not activated 1 Welcome Message This message will be displayed at the top of the cus tomer welcome screen 3 lines 25 characters line 2 Store Message This message will appear on the customer s receipt 3 lines 35 characters line 3 Marketing Message This message will appear on any printed products that include the store message e g customer receipts day closes coupons etc 3 lines 45 characters line 4 Exit Message This message will appear on the te
181. the 21 ET keypad Parameters From 2 To view options available on the TERMINAL STATUS _ screen press number 1 on the keypad 3 ToRESETTERMINALERROR press number 3 on the keypad DESCRIPTION Use this function to remove the entries in the Current Terminal Error list 1 Select the Reser TERMINAL ERROR option by pressing the number 3 key on the keypad 2 Press the Enter key to accept the confirmation dialog which initiates the status clearing function You are returned to the Terminal Status main menu 3 Press the Enter key twice to exit Management Functions The main menu appears The terminal will attempt to clear the error status Depending upon the results of this attempt after about a 30 second delay one of two screens will appear Ifthe error condition was successfully cleared the Customer Welcome screen will appear The terminal will resume normal operations Ifthe error condition was not successfully cleared or another error condi tion exists the Terminal Error screen will appear After selecting this option a confirmation dialog is displayed Select Enter to clear the Terminal Status history or Cancel to exit without clearing 70 y Em MANAGEMENT FUNCTIONS CONFIGURATION SUMMARY Factory DEFAULT Store Message Enter ACCESS INSTRUCTIONS 0 Configuration Summary Page Up 1 From the MAIN MENU screen
182. the appiopriste number on the keypad Press ENTER cr CANCEL to exit management functions 2 28 2003 08 20 AM Prog Version 110 Screen 2 Current Terminal Eror 0 No Errors Terminal close Diagnostes unctons is 3 Help System Parameters Terminal 9 Exit Management Functions Key Management Terminal Status More Options Open the Control Panel Locate the Docking Board assembly shown below Connect the Flash drive to either of the 2 USB ports available If your Flash drive has an indi cator it will light briefly then extinguish When light extin guishes this indicates the stor age device has been found by the operating system of the ATM If your Flash drive does not have an indicator proceed to the next step Press the number 7 on the keypad to access the SOFT WARE UPDATE function This function searches for the ter minal software setup program on the external storage device Select an eption by pressing Be appropriate sumber on Press ENTER er CANCEL retum to previews mena B Tritan RL5000 USER MANUAL In Look In option should be the USB location If it s not present Cancel out of the SOFTWARE UPDATE screen and then re enter the same screen Use the arrews keys to mave in the list
183. the current volume level 117 Tritan RL5000 SERIES USER MANUAL This Page Intentionally Left Blank edd 118 B Tritan SECTION 6 MAINTENANCE RL5000 SERIES USER MANUAL Introduction This chapter of the User manual covers preventive and corrective maintenance procedures appropriate for user person nel The following areas are covered 1 Replenishing Receipt Paper Describes how to replace a spent receipt paper roll 2 Cleaning the Enclosure The proper way to clean the ATM housing 3 Card Reader Cleaning The recommended card reader cleaning technique 4 Reader Problems Servicing card reader problems 5 Communication Problems Servicing communications related problems IMPORTANT Only qualified service personnel are authorized to repair or service the terminal Should a malfunction oc cur DO NOT attempt to service the unit yourself Contact your Triton certified service provider Replenishing the Receipt Paper NOTE This operation must be com pleted with the AC Power applied to the ATM Open the top of the ATM by unlocking the top enclosure and pulling the hinged door forward WA RNING The control panel is provided with a pneumatic piston to prevent the door from extending too far when opening and from being closed too quickly In the unlikely event of the pneumatic piston not functioning pr
184. the keypad DESCRIPTION This function allows you to turn ON or OFF the SEND TERMINAL TOTALS option When the option is turned ON the terminal will send accumulated totals information to your transaction processing service provider during the day close operation If the option is set to OFF these totals will not be sent Terminal totals include the total value of all withdrawal inquiry and transfer transac tions that have occurred since the last day close operation see the description of the Day Close function for additional information The current state of the Send Terminal Totals feature is shown as either ON or OFF in the button label Press the number 2 on the keypad to toggle the state of the feature between ON or 56 MANAGEMENT FUNCTIONS press ENTER cr CANCEL to AUT tO previs Factory Derautt N A 5 3 3j Schedule Terminal Trai ACCESS INSTRUCTIONS 4 l 61 1 From MAIN MENU screen select the TERMINAL CLOSE you want to continue mem FUNCTIONS option by press ing number 1 on the keypad 2 Todisplay the Management Re port that provides the TRIAL CLOSE information for the ATM press number 3 on the keypad Store Message 2 Enter 3 Whenthe TRIAL CLOSE dialog 12336 Last Close Date Time Wose
185. the printing or dispensing of a coupon Max Level Enter the maximum withdrawal amount that will trigger the printing or dispensing of a coupon Random Enter a random coupon award percentage between 0 100466 Award Based On ISO Properties Message Displays a text entry dialog Enter the text of the message that will be printed on the selected coupon Layout Press this button to cycle through the available orientation types for printed coupons Landscape and Portrait In Landscape mode the coupon will be printed along the length of the coupon receipt while in Portrait mode the coupon will be printed across the width of the coupon receipt Graphic Use this function to choose a graphic to be printed on the coupon Print Press this button to immediately print a sample of the currently selected coupon Cassette Choose a cassette that will be used to dispense coupons Count Enter the number of coupons that will be dispensed for each qualifying transaction 105 Tritan RL5000 SERIES USER MANUAL COUPONS Facrony Derautt ACCESS INSTRUCTIONS l DESC From the MAIN MENU screen select the TERMINAL CON FIGURATION option by press ing number 6 on the keypad To view the options available at the COUPON menu press num ber 2 on the keypad To configure the type of coupon the ATM will issue when cou pons are enabled press number 1 keypad rep
186. ther axis e Two or more notes joined by any means e Excessively crumpled or crinkled New or Uncirculated Note Defects the conditions listed for used notes e Excessive bowing due to conditions of packing and storing e Neworuncirculated currency must be burst and fully separated prior to loading into cassettes Preparing Notes Use the following procedures to prepare notes before inserting them into a notecCassette Preparing Used Notes Remove band around each bundle of notes e Remove foreign objects e g pins pa per clips crumbs etc Remove torn or very worn notes e Straighten any folded notes Preparing New or Uncirculated Notes e Remove the band around each bundle of notes Separate the notes from each other by e Striking the bundle hard against the edge of a table or similar object e Flipping through each bundle of notes in both directions at each end e Using a note counter 293 5 Triton RL5000 SERIES USER MANUAL 4 Place the cassette onto the loading tray with the back of the cassette facing the probes on the tray The shutter is Replenishing Cassettes unlocked as the cassette is pushed into the probes SDD Dispenser 1 Open the ATM security container via the enclosure lock on the front of the unit The combination lock must then be opened to gain access to the secu rity container A 2 To remove the cassette
187. thin one 1 year after the cause of action has accrued Applicable Law These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Missis sippi Bankruptcy In the event of any proceedings voluntary or involuntary in bankruptcy or insol vency by or against Distributor or in the event of the appointment with or without the Distributor s consent of an assignee for the benefit of creditors or of a receiver or ofa liquidator then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever Parts Only Limited Manufacturer s Warranty Triton Systems of Delaware Inc warrants the components of each Model RL5000 series ATM excluding software and related documentation against any defect in materials and or workmanship for a period of 13 months from the shipping date If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other costs associated with installing the com ponents and the failed component shall be returned to Triton at purchaser s expense Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any compo nent thereof or any att
188. to Reset Terminal Error using the procedure in Step 1 If the error condition 15 cleared return to the Customer Welcome screen and resume normal operation using the procedure in Step 2 If the error condition has not been cleared go to Step 5 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 147 gt 5 Tritan RL5000 MANUAL 6 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the reject vault in the dispensing mechanism Remove any rejected notes After removing any rejected notes reinstall the reject vault and restore the dispensing mechanism to operation using the applicable steps of the currency replenishment procedure After completing the check for rejected notes continue with Step 9 Attempt to Reset Terminal Error using the procedure in Step 1 If the e
189. turn to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 153 Tritan RL5000 MANUAL 12 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Printer Paper Replenishment procedure to make sure there is an adequate level of paper on the receipt paper roll Load a new paper roll if necessary After checking the receipt paper roll continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error conditio
190. ual playing time of the file B Tritan RL5000 MANUAL Active Hours By default the graphic will be displayed every hour of the day If you want to restrict the display of the graphic to particular hours of the day leave a checkmark next to the hour in which you want to display the graphic Remove the checkmark from those hours in which you don t want the graphic to be displayed To configure the Active Hours for the current ad graphic press the number 3 on the keypad to move a highlight bar to the first selection in the Active Hours window then use the Arrow keys on the keypad to move up and down in the list Press the lt CTRL gt key on the keypad to toggle a highlighted selection between checked and not checked Active Ad Field Select the location s where the ad graphic will be displayed and or printed Advertisement e Coupon Graphic e e Receipt Graphic To configure the Active Ad Field for the current ad graphic press the number 4 on the keypad to move a highlight bar to the first selection in the Active Ad Field window then use the Arrow keys on the keypad to move up and down in the list Press the lt CTRL gt key on the keypad to toggle a highlighted selection between checked and not checked Press the Enter key on the keypad to accept the current Ad Properties set tings or Cancel to exit without saving PU C 8 5 Tritan APP
191. urn to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance B Tritan 152 RECOVERY 11 ERROR RECOVERY PROCEDURE Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the cassettes in the dispensing mechanism Check the labels on the cassettes If a duplicate cassette is installed replace it with the correct non duplicate cassette If necessary use the Inject New Cassette ID procedure to ensure each cassette has a unique ID A B C or D Continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful re
192. ustomer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the cassettes in the dispensing mechanism Verify that the cassettes are present Remove and replace each cassette and restore the dispensing mechanism to operation using the applicable steps of the currency replenishment procedure Continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation using the procedure in Step 3 If the error condition has not been cleared go to Step 6 If the error condition was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance 156 RECOVERY 15 ERROR RECOVERY PROCEDURE 1 Attempt to Reset Terminal Error If error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Di
193. was not cleared after following the steps outlined above or occurs again after a period of normal operation contact your service provider for assistance B Triton RL5000 MANUAL 10 1 Attempt to Reset Terminal Error If the error condition is cleared go to Step 2 If the error condition is not cleared go to Step 4 If the error clears perform a Purge Test Dispense to provide an additional level of assurance that the ATM is fully operational After completing the Test Dispense continue with Step 3 If the Test Dispense was successful return to the Customer Welcome screen and resume normal operation If the Test Dispense was not successful continue with Step 4 Follow the Currency Replenishment procedure to access the cassettes in the dispensing mechanism Verify that the cassettes have the correct denomination One or more cassettes may have been installed with different note denominations and not inputted in the Cassette Parameters function during a previous cassette servicing operation Remove and check the cassettes using the applicable steps in the cassette replenishment procedure as necessary After checking each cassette continue with Step 5 Attempt to Reset Terminal Error using the procedure in Step 1 If the error condition is cleared perform a Test Dispense according to the procedure in Step 2 If the Test Dispense was successful ret
194. wn function C 9 B Tritan RL5000 USER MANUAL Move Down ACCESS INSTRUCTIONS Cancel 1 From the MAIN MENU screen 2 select the TERMINAL CON aj 5 FIGURATION option by press Cie oi AREA ing the number 6 key 600 pad 2 To View the options available at the ADS GRAPHICS menu press the number 7 on the keypad 3 To use th MOVE DOWN fea ture press the number 5 on the keypad DESCRIPTION The order in which multiple Ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads Graphics display list For example assume the following items are listed in the order shown store01 promo06 movieclip10 This means that store01 will be shown first promo06 will be shown second and movieclipl0 will be shown third Then the sequence will repeat If you want 0 to be shown after promo06 move it downward in the list so that it appears after promo06 To accomplish this first highlight store01 using the Arrow keys on the keypad Next press the number 5 on the keypad once to move the entry down one position in the order The store01 entry will replace promo06 in the second position and promo06 will be moved up to the first position The new order will be promo06 store01 movieclip10 Note To move an entry up in the list use the Move Up function E Tritan
195. wners of Triton equipment and to qualified ser vice personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identification as a service technician or the serial number of a Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational problem please have available informa tion pertaining to the nature of the trouble This includes the type of equipment examples of what is or is not happening and the name of the processor that sup ports your terminal questions pertaining to the settlement of accounts transaction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transactions CONTACT INFORMATION TRITON SYSTEMS 21405 AVENUEB LONG BEACH MS 39560 Sales 1 800 367 7191 1 228 868 1317 1 228 868 0437 Fax Service 1 800 259 6672 Technical Support 1 228 575 3229 Fax Technical Support 1 228 868 0859 Fax Parts xiv E Tritan RL5000 SERIES USER MANUAL Contents SECTION 1 INTRODUCTION eee eee eee eene eese sese sessessesesssesseeeeeees L WHAT SIN THIS MANUAL 2 IRIS OOO SERIES MODELS eet ottenere eh guts E EIRA 2 CLASS OF SERVICE BUSINESS
196. ypad 291 Note Configuration 3 To modify the CASSETTE PA RAMETERS press number 8 on the keypad Description The following options will be available from the CASSETTE PARAMETERS screen Note denotes service provider function 1 Fl Relearn Bill Thickness Relearn the thickness of the documents loaded in the cassette All Cassettes Locked Unlocked Physically lock or unlock ALL cassettes in the dispensing mechanism chassis Retract Cash Enable disable the automatic retraction of the bundle carriage unit which transports the documents to the output slot of the dispenser Retract Delay Determine the amount of time the dispenser will wait before retracting the bundle carriage unit Activate Cassette Select the cassette that will receive the results of any change to the various cassette and note configuration parameters that are accessed via the Cassette Parameters dialog Cassette In Service Places the currently selected cassette In or Out of Service Multiple Amount Set the denomination of the currency in a cassette Document Type Enter the type of document in the cassette Cash or Non Cash Non Cash Item Description Enter up to 28 characters describing the Non Cash item in the active cassette Secondary Item Description Enter up to 28 characters of general information about the Non Cash item in the active cassette or other information as required Note Configuration This function allow

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