Arctic 3G Lite User manual v1.0, firmware 3.0.2
Contents
1. Timeout and Retries fsec times How long to wait response for each Ping empty 20 seconds and how many times t 7 Normally Advanced Settings can be left to default values Advanced Network Automatic a Automatic selects the fastest available Service Frequency z Operator To allow only certain operator define the PLMN code here Normally empty MTU Network Maximum Transmission Unit Normally empty bytes Idle Timeout sec The Mobile WAN connection is restarted when it has been unused for given timeout Duration min The Mobile WAN connection is restarted when it has been connected for given time Reconnect Interval How many seconds to wait between failed connection attempts Constant sec Force OpenVPN restart No Force OpenVPN restart when this connection is set as default route _Submit_ _Reset_ To configure the mobile WAN enable the connection by selecting Enable Yes on the top of the page and enter PIN code if set APN name and authentication details if needed If Arctic acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic need to be restarted before the mobile WAN configuration is active Firmware Version 3 0 2 20 Document Version 1 0 User s Manual Vv 0 LANC 4 1 4 WAN Failover WAN Failover screen2. Arctic User s Manual Arctic 3G Lite Arctic LTE Lite C 1230 C 1240 C 1260 Firmware Version 3 0 2 Document Version 1 0 October 2014 User s Manual V O LA Copyright and Trademark Copyright 2008 2014 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred elsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Viola Systems Ltd Lemmink isenkatu 14 18 B FI 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com User s Manual V O LA Disclaimer Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid Viola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a p
3. System Function Device is starting Blinking Device is operating normally oN Ethernet link is up Blinking Ethernet link is transferring data OFF terete aon mc IL Jee ei s ES e S GE CA e S GE W LED 4 GPRS Blinking Wireless communication is starting or transferring data Wireless communication is inactive 2 4 Product Information Label The product information label on the underside of the Arctic contains the following information 1 Product type 2 Serial number 3 MAC address The Ethernet address MAC address of the unit is printed on the product label Each address code starts with the digits 00 06 70 but the remaining six digits are unique for each unit User s Manual V O LAX Figure 7 Product Information Label Arctic 2013 03 03 O O 00 06 70 01 02 03 O O A ARC248 400 3264 010203 Viola Systems Ltd Made in Finland CC Ei Tel 358 02017226 226 Fax 358 201226 220 war yviolasystems com 2 5 Firmware Version The Arctic firmware version may be checked from the welcome page Log in the device gt Welcome User s Manual V O LA 3 Quick Installation 3 1 Connection Principle Arctic has two network interfaces Mobile WAN and Ethernet LAN The WAN interfaces are used for connecting Arctic to public Internet or private APN Ethernet LAN is used for connecting other Ethernet devices to Arctic s local network 3 2 Connecting cables 1 Verify that the power swit
4. Arctic Information Before contacting our Technical Support staff please record if possible the following information about the Arctic product Product name Serial no Note the status of the Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications
5. Ethernet LAN Ethernet WAN Mobile WAN WAN Failover Monitor Static Routing SMS Config VPN Certificates a IPSEC VPN Remotes IPSEC VPN Tunnels Basic Settings Enable Yesos Enable in order to use Mobile WAN 3G EDGE GPRS PIN Code If the SIM card requires PIN code enter it here Network Login APN prointemet Mobile network Access Point Name as specified by the network operator Authentication e a Authentication method as specified by the network operator e m icati Non Servers Specify the DNS server addresses if Selection type is manual L2TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server DynDNS Client SNMP Agent Viola Patrol Serial Port and UO Serial Port Configuration Serial Gateway RS1 Serial Gateway RS2 Tools System Log Support Log Modem Info User Config Restricted Shell Reboot Release Notes Configuration Profiles Default Settings Firmware Update Connectivity Monitor settings are required when WAN Failover is used Otherwise use Network gt Monitor Connectivity Monitor Ping Target Enable to test the Mobile WAN connection May not be available on all networks o retry Ping IP Specify IP addresses to Ping when required None Ping Disabled Interval sec How often to perform Ping test empty 600 seconds
6. configures the default gateway settings on the Arctic Figure 14 WAN Failover configuration You can define the priority of the WAN interfaces General Settings WAN Default Route ves i arar S Yes If default route is defined by static routes or if the selection logic is done on VPN level sele On Demand No Si Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs Recovery Interval minutes How often the availability of higher pnonty WAN is checked when using lower priority WAN Leave empty to try only when lower pnonty terminates Recovery Hysteresis seconds How many seconds the higher pnonty WAN must be available before starting to use it again Primary WAN riet Ethernet wan 1 Select the primary WAN interlace Failure Tolerance EIZ times Number of WAN connection retres before switching to lower priority connection Backup WAN Interface Select the backup WAN interface Failure Tolerance ei times Number of WAN connection retries before switching to lower priority connection Secondary Backup WAN Interface Select the secondary backup WAN interface Failure Tolerance EC times Number of WAN connection mies before switching back to primary connection To enable any default routes set WAN Default Route Yes Any route settings are not effective if this parameter is not enabled Set On Demand Yes
7. is positive Pin 2 is negative The unit is protected against reversed polarity Power Switch Enables or disables the operation of the Arctic Ethernet Connector Arctic has an RJ45 connector for 10 100 Mbps Ethernet connection Maximum length of the Ethernet cable is 100m The figure and pin description of the Arctic s RJ45 Ethernet connector is as follows Figure A RJ45 Ethernet connector Table 1 RJ45 Ethernet connector PIN Description Explanation Data Receive Positive Data Receive Negative Data Transmit Positive Data Transmit Negative User s Manual V OG DA 2 2 Back Panel Description The Arctic has an antenna connector and a slot for a SIM card on the back panel Figure 5 Back Panel 1 SMA connector for an antenna 2 SIM Card slot 2 3 Side Panel Description The side panel of the device contains ten LEDs which are used to indicate the status of the Arctic and only five of them are connected The LEDs are numbered from 1 to 10 starting from the rear panel side A detailed description of each LED is listed below Figure 6 LED Description eeng Jees DOODDE Firmware Version 3 0 2 13 Document Version 1 0 User s Manual V O LAC Table 2 LED Description LED Description Number e Not connected VPN connection is up Blinking VPN onnection is starting VPN connection is disabled POM CH ETO SC Operating power is turned on ial Operating power is turned off
8. net default route This defines how the routing is configured with OpenVPN See OpenVPN application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section WAN Failover on page 21 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section WAN Failover on page 21 4 2 4 Routing serial lt gt Ethernet See section Configuring serial gateway on page 26 for configuring serial gateway 4 3 Network services 4 3 1 DNS proxy To use this feature configure the device to use Arctic Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed through the Arctic 4 4 Network status information 4 4 1 System status screen Network status information can be seen from System gt Status screen User s Manual Arctic 3G Lite Arctic LTE Lite VIOLA systems Figure 17 Network status screen System Welcome Page General Settings Time Status Network Ethernet Port Ethernet VLAN Ethernet LAN Ethernet WAN Mobile WAN WAN Failover Monitor Static Routing SMS Config VPN Certificates IPSEC VPN Remotes IPSEC VPN Tunnels L2TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server DynDNS Client SNMP Agent Viola Patrol Serial Port and UO Serial Port Configuration S
9. 3 4 Configuring Ethernet LAN 1 Select Network gt Ethernet LAN from the left menu 2 Enter the preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings Firmware Version 3 0 2 17 Document Version 1 0 User s Manual y LAX Arctic 3G Lite Arctic LTE Lite KN 4 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit If the IP addresses are changed the existing web browser connection hangs up once the settings are applied so open a new connection to the new IP address check the Ethernet cabling 5 Connect to the Arctic with a new IP address 3 5 Configuring Mobile WAN 1 Select Network gt Mobile WAN from the left menu 2 Enter the preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings 3 6 Configuring default gateway 1 2 Select Network gt WAN Failover from the left menu Set WAN Default Route Yes This has to be enabled to use either WAN as default route interface If the mobile WAN has to be set as a default gateway set Primary WAN Interface Mobile WAN lf Ethernet WAN has to be set as a default gateway a Select Network gt Ethernet port settings gt WAN b Set PrimaryWAN Interface EthernetWAN If both Ethernet WAN and Mobile WAN configured define the Backup WAN Interface If the primary WAN interface comes down Arctic automatically switches d
10. 336 EEC Note This is a Class A product In a domestic environment this product may cause radio Interference which may make it necessary for the user to take adequate measures Manufacturer s Contact Information Viola Systems Lid Lemminkaisenkatu 14 18 B FI 20520 Turku Finland Phone 358 20 1226 226 Fax 358 20 1226 220 User s Manual V O LAX Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment or as part of such equipment in any hazardous e
11. Firmware Version 3 0 2 30 Uplink 5 76 Mbps max Air interface HSPA Downlink 14 4Mbps max Uplink 5 76 Mbps max Air interface LTE Downlink 100 Mbps max Uplink 50 Mbps max Document Version 1 0 User s Manual V As LR Arctic 3G Lite Arctic LTE Lite Table 5 Application serial port specifications None Hardware RTS CTS Software XON XOFF Techical specifications can be changed without notification User s Manual V O LAX Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period This non transferable limited warranty is only for the first end user purchaser The warranty begins on the date of purchase and lasts for the period specified below Arctic 3G Lite and Arctic LTE Lite one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies The sole and exclusive remedy for a covered defect is repair or replacement of the defective product at Viola Systems sole option and expense and Viola Systems
12. asic working principles of Internet technology Figure 1 Arctic 3G LTE Lite 1 2 The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements Arctic is a customizable technology allowing users to develop solutions for their own applications Arctic devices have been designed to withstand the requirements of extreme environments and industrial use Technical Features Summary The following are the functional components in the Arctic device Details of the each components are listed below HARDWARE Firmware Version 3 0 2 9 Document Version 1 0 User s Manual V O LAX CPU Platform 32 bit RISC microcontroller 128 MB RAM 128 MB FLASH memory Network Interface 10 100 Base T Ethernet RJ45 Device Interface 2 Serial ports RS 232 RS 485 Mechanics Aluminum frame Attachment rail for optional and custom mounting tools SOFTWARE Operating System m Linux Supported Protocols PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Application Services HTTPS server CGI FTP client SSH server and client OpenVPN IPsec Temperature sensor Real Time Clock Syslog DHCP server and client Status querying using SMS Management and Configuration Web user interface Console port User s Manual V O DA 2 Physical Interfaces The Arctic unit contains three panels for interface
13. ch is in the OFF position 2 Connect the Ethernet cable between Arctic Ethernet LAN connector and the computer used for the configuration 3 Connect power supply to Arctic and toggle the power switch to ON position 4 The power error LED and function LED should turn on immediately after the power switch is turned on 5 After the system has initialized the LED starts to blink 3 3 Logging in to Arctic This section describes how to log in to Arctic using web configuration menu 1 Configure the computer to use the same IP address space as Arctic laptop IP for example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic using the web browser The default IP address of Arctic is 10 10 10 10 netmask 255 0 0 0 Please make sure to connect to a HTTPS port see the figure below Figure 8 Browser https example Device Login Mozilla Firefox File Edit View History Bookmarks Tools Help TETEE or vis Login O Username Fassword Login Note The browser request for the certificates and can be ignored at this point Firmware Version 3 0 2 16 Document Version 1 0 User s Manual V IO LAX 3 Enter the username and password and press Login button in the log in screen The actual screen depends on the used web browser Note Default username is viola adm and default password is violam2n It is recommended that the default password is changed before the product is connect
14. connections and status indication These panels are 1 Front panel The front panel configuration is shown in Front Panel Description on page 11 This panel includes all connectors and switches for the device operation optional input output connectors and the connectors for network and serial interface 2 Back panel The wireless network antenna connector and SIM card holder are shown in Back Panel Description 3 Side panel The side panel as shown in Side Panel Description on page 13 contains all LEDs which indicate the status of the device 2 1 Front Panel Description The front panel of the Arctic consists of the following connectors and switches Figure 2 Front Panel Description e mm e mp a A L IC TIN D 4 gt e H TN e Ls a CHE hy is A EE a Kb A Ka Lee ei Lid RK EN BR Es e Ga Deen Ge Age w H Power supply connector Console serial port RS1 Power switch Console switch DIP switches Application serial port RS2 Ethernet connector The Arctic has rails to enable wall or DIN rail mounting The front panel contains slots for nuts or other mounting accessories optional in order to gain access to these rails N oF f WD DB Firmware Version 3 0 2 11 Document Version 1 0 User s Manual V O LAX Power Supply Connector The Arctic has a 12 48 VDC power supply connector as shown in the figure below Figure 3 Power supply connector Pin 1
15. e linsetyantenateiaicenabean 23 4 2 3 WAN redundancvitalover 23 4 2 4 Routing serial lt gt Eihermet KREE ANEREN 23 A3 Ee e e 23 GE o DNS e EE 23 44 Netwo rk status INMOMMAUOM TEE 23 4 4 1 System status ocreen 23 4 4 2 Mobile WAN status TEDs cc cccccccccseeceeeeeeeeeeeseeeeeeesaeeeeeeeeaeeeeseaeeeeesaaaeeeesseaes 24 4 4 3 Modem info screen 24 5 SERIAL PORT CONFIGURATION EN 26 5 1 Configuring Serial gateway 26 6 ADDITIONAL SYSTEM CONFEIGURATION 2 User s Manual V O LA 6 1 CHANGING system D sewor 27 2 SN E EEN 27 Da V O DEE 27 64 Faclory Ceraull Seling esensi a 27 Co FMIC E EE 27 66O Conigurabon e te E 28 G TROUBLE HOO TING E 29 FPE EE NU LEE 30 LIMITED WARRANTY E 32 RS ele Uert E E E WEEN ER Firmware Version 3 0 2 8 Document Version 1 0 User s Manual V O LA 1 Introduction Viola Arctic product family offers industrial quality connectivity devices for custom built wireless and wired device management solutions 1 1 About this User s Manual This User s Manual describes the operation of the Arctic 3G Lite and Arctic LTE Lite All devices in this User s Manual are referred to as Arctic unless otherwise mentioned This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment It is intended for anyone involved in installing and managing Arctic devices It is assumed that the reader of this manual is familiar with b
16. ed to a public network 4 White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See the figure below Figure 9 Configuration menu EE E d Logged in as viola adm Logout systems Configuration Profile Device Configuration System Welcome to Arctic configuration General Settings Time Firmware version arctic3 firmware 3 0 2 build 3600 Status Network Ethernet Port Ethernet VLAN Device serial number A3 revB Ethernet LAN Ethernet WAN Mobile WAN Navigate by using the menu on the left To apply configuration changes select Tools gt Reboot For user manual visit Viola Systems Ltd WAN Failover Monitor Hardware revision 0x20 Hardware serial number 331079167 Do not use the browser s back button since that will generate a waming Static Routing SMS Config VPN Certificates IPSEC VPN Remotes IPSEC VPN Tunnels L2TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server DynDNS Client SNMP Agent Viola Patrol Serial Port and UO Serial Port Configuration Serial Gateway RS1 Serial Gateway RS2 Tools System Log Support Log Modem Info User Config Restricted Shell Reboot Release Notes Configuration Profiles Default Settings Firmware Update
17. efault route to backup WAN interface The figure below shows example configuration where Ethernet WAN is configured as default route Figure 10 Ethernet WAN default route example You can define the priority of the WAN interfaces General Settings WAN Default Route Usually Yes If default route is defined by static routes or if the selection logic is done on VPN level lect No se On Demand Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs Recovery Interval minutes How often the availability of higher pnonty WAN is checked when using lower pnonty WAN Leave empty to try only when lower pnonty terminates Recovery Hysteresis seconds How many seconds the higher pronty WAN must be available before starting to use it again Interface Ethernet WAN 39 Select the primary WAN interface Failure Tolerance Wi B times Number of WAN connection retnes before switching to lower pronty connection Interface Select the backup WAN interface Failure Tolerance ed times Number of WAN connection retnes before switching to lower pnority connection Secondary Backup WAN Interface None disabled B Select the secondary backup WAN interface Failure Tolerance ie times Number of WAN connection retnes before switching back to primary connection Press Submit on the bottom to save the settings Select Tools gt Reboot from
18. en to perform Ping test empty 60 seconds How long to wait response foreach Ping empty 10 seconds and how many times to retry Force OpenVPN restat when this connection is set as default route Submit H Reset Connectivity Monitor settings are used when WAN redundancy functionality is required Monitor keeps checking the connection to the given remote host to Firmware Version 3 0 2 19 Document Version 1 0 User s Manual VIO LAC Arctic 3G Lite Arctic LTE Lite determine the network status If the ping does not get an answer for a given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gateways the Backup Gateway parameter needs to be configured towards the correct backup gateway Backup Gateway parameter is not needed if WAN redundancy is implemented with wireless connection see section WAN Failover on page 21 for more details about WAN redundancy 4 1 3 Mobile WAN This screen configures the Mobile WAN interface on Arctic Figure 13 Mobile WAN configuration Logged in as viola adm Logout Configuration Profile Device Configuration These settings define the Mobile WAN connection used to access the internet These settings are not required if the Ethernet WAN only is used to access the internet System Welcome Page General Settings Time Status Network Ethernet Port Ethernet VLAN
19. erial Gateway RS1 Serial Gateway RS2 Tools System Log Support Log Modem Info User Config Restricted Shell Reboot Release Notes Configuration Profiles Default Settings Firmware Update Hardware and Firmware versions Firmware version arctic3 firmware 3 0 2 build 3600 Hardware revision 0x20 Hardware serial number 331079167 Device serial number A3 revB Uptime Network Interfaces Bytes Packets Errors Dropped UAC address Rx x Rx Tx Rx Tx Rx Ix lano 10 10 10 10 24 00 06 70 10 00 00 59470 65970 297 270 90 D Lei wwand 194 197 135 146 32 82 aa 5e 05 01 07 3 3 ie 0 fo 0 vpnc_12tpo 10 20 0 2 32 0 ic fc Interface IP addresses Routing Table Kernel IP routing table Destination Link Status For up to date mobile network information go to modem info page lan negotiated 100baseTx FD Link ok wwan Signal level 90 dBm 61 normal current service EDGE last information update 2014 06 27 11 26 59 VPN Status L2TP VPH tunnels M 10 10 10 200 Enabled active Firewall status Track applications on Filter on LAN In accept on Pass vpnin on GUI anti lockout on Pass lanssh on LAN LAN accept on Pass lanvpn on Pass vpnlan on LAN Out accept on D NAT off S NAT on Qos off Total fail 0 Total ok 25 Serial Port Status RS1 console 115200 8 N 1 tx 800 rx 0 RTS CTS DTR RS2 Serial Gateway 9600 8 N 1 no handshaking TCP ser
20. fault 4 Submit Jl Reset When using VPN the usage of the monitor is heavily recommended to detect the connection drops 4 2 Routing 4 2 1 Routing parameters There are multiple configuration options that define the routing on Arctic Ethernet WAN Gateway IP address IP address of router used to reach the internet Leave empty if unused WAN Failover WAN Default Route selection Yes No Usually Yes if default route is defined by static routes If the selection logic is done on VPN level select No WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs WAN Failover Primary WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Backup WAN Interface selection None Mobile WAN Ethernet WAN Firmware Version 3 0 2 22 Document Version 1 0 User s Manual V O LA WAN Failover Secondary Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary These three settings configure the high level default gateways Must be configured to enable default route OpenVPN Client Settings Interface selection Any WAN Ethernet WAN Wireless WAN Ethernet LAN Which Interface to use for connection OpenVPN Client Settings Routing mode selection None host
21. guration profiles Profiles can be configured and saved for future use Several profiles are created and selected for the activation It is possible to import export and clone profiles and also reset them to factory default settings Figure 23 Configuration profiles Logout Configuration Profile Example Arctic 3G Gateway Configuration Profiles d Name MDS Checksum Last Modified Device Configuration bbt521f533d0f0a582816c2e6876a8c0 2011 082313 34 04 Rename View Export Clone Delete Gi Example Arctic 3G6 6 ateway 7601Sal Be btlseD4 1 bSakstbto74gl2 2011 03 23 1342 16 Rename View Export Clone l Last Boot 7601 fSal Sebfl3e041 bSakHbi97491 2 2011 0223 13 42 16 View Export Clone Factory Default Settings i fd3z 6raT laza 6e02 TT B2de4068dT S i View Export Clone Activate the selected profile Actions Create anew profile Import a profile from an XML file Reset a4 profile to factory defaults Firmware Version 3 0 2 28 Document Version 1 0 User s Manual V O LAX 7 Troubleshooting Q Wireless WAN is not coming up A Check settings Mobile WAN on page 20 SIM card and signal level Q OpenVPN is not working A For more information see OpenVPN application note Send a request to support violasystems com for the note Q Serial ports are not working A For more information see serial port chapter notes Verify DIP s
22. if the backup WAN interface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic Figure 15 Ethernet LAN Configuration enable disable IP address Submit Reset Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This screen configures the interface connectivity monitor on Arctic Firmware Version 3 0 2 21 Document Version 1 0 User s Manual V O LAX Figure 16 Network monitor configuration The monitor sends ping packets to defined targets and waits for reply If reply is not receied 3G and VPN connections are re started Pinger Settings ee es es Enable i Enable testing natwork connections When using 3G VPN the use of monitor is heavily recommended in order to detect connection drops Targat IP address of primary target to ping The IP address must be reachable over 3G or VPN Secondary target Secondary IP address to ping if the primary fails Interval How often to perfonn the ping default 200 secs Timeout oan o How long to wait for ping response default 20 secs How many ping etres per each test Failure Limits WAN Restart a o How many failed tests before re starting WAN and VPN default 2 How many failed tests before rebooting the system de
23. ion for serial port RS1 Basic Settings Enable Use Senalto Network Gateway Network Protocol Which protocol to use for network communication usually TCP Mode Wait for incoming connection Server or actively form a connection Client New Connection priority Close old connection when new connection request arrives server mode only Connection Slot How long the old connection must be connected before accepting new one only in server mode with new connection pnonty enabled Local Port Which TCP UDP port to listen only in server mode Remote Server Remote server IP address and remote port to connect only in client mode Idle Timeout Close connection when it has been idle over defined timeout emty infinite Serial Port Serial Settings E Serial port speed data bits parity and stop bits Serial Handshaking Senal port handshaking For RS 422 485 select None Flush old data Empty seral data buffers when new connection amves Serial Frame Spacing Detect serial frame to end when defined gap on data Serial Frame Size Detect serial frame to end when defined amount of bytes received Network Frame Spacing Detect network frame to end when defined gap on data Network Frame Size Detect network frame to end when defined amount of bytes received Submit Reset Serial gateway configuration depends on used protocols Firmware Version 3 0 2 26 Document Version 1 0 User s Manual V IO LAX 6 Add
24. itional System Configuration 6 1 Changing system password Username and password can be changed from Tools gt User Config screen It is always recommended to change the password from the factory default when the Arctic is connected to a public network Figure 20 User Config screen Username wola adm Usamame tor web user intertace Password wiolaniin Password for web user interace Submit Reset 6 2 Date and time Date and time can be changed from System gt Time screen Date and time can be configured either manually entering the time or automatically from connected PC Figure 21 System time configuration screen The Current System Date and Time Set either manually or click Copy PC which copies system time from your PC clock Current Time and Date Time 15 137 156 Current time in 24h hours minutes seconds format Date 01 HI October Bii 2008 B Date day month year PC Time Oct 1 15 38 10 2008 Current time of your PC if available uses Java Script Submit Copy PC To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validation Also note that the copy functionality requires JavaScript support from the browser 6 3 System log System log is visible on the Tools gt System Log screen To refresh the s
25. may use a new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product an alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply Obtaining Warranty Service It must be notified to Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems User s Manual V O LAX Technical Support Contacting Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com Recording
26. nvironment requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Viola Systems manufactured hardware or software could lead directly to death personal injury or severe physical or environmental damage User s Manual V O LAC Revisions Document version Firmware version Description of changes User s Manual V O LA Contents COPYRIGHT AND TRADEMARK sisriiiniinioiteiguninnnni enanada aiaia iii 2 DIS BT eera E ee eee 3 DECLARA TUON OF CONFORMITY E 4 WARRANTY AND SAFETY INSTRUCTION 5 Kuele 6 IC KR Ce EAR EH EE 9 t1 About MAIS Users EE eneen 9 L2 The PTC ING e DEE 9 2 PHYSICAL INTERFACES EEN 11 21 Froni Panel LIS SC IO MON EE 11 2 2 Back Panel Descrpton E 13 2 3 Side Panel Li enpont od esieugEiugedEENee ege eege EEN a Ea EER 13 24 Product a teg Eil Ee 14 29 Fimwae WV SNSIOM DE 15 Se IGG IN STA CEA HON BEE 16 Sel GONE On PRINCI ONC enen E E 16 J2 ee ele CAD EE 16 De EONO ONE eer 16 3 4 Configuring Ethernet LAN 17 3 5 Configuring Mobile WAN 18 3 6 Configuring default gateway 18 GECKEN 19 4 1 Configuration screen 19 4 1 1 Host ANd domain names 19 4 1 2 Ethernet VAIN EE 19 e Mobile CHE 20 4 1 4 WAN Ke We E 21 Aho ER gd LAN E 21 4 1 6 Network montor 21 Be TOMI e E 22 4 2 1 Routing ee ue 22 dee SISA VOU Cv rececttiv denn tesnr tren E Gre
27. rogram The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual We assume no responsibility for possible errors which may appear in this manual Information in this manual may change without prior notice from Viola Systems User s Manual V O LAX Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Viola Systems Ltd Manufacturer s Address Lemminkaisenkatu 14 18 B FI 20520 Turku Finland declares that this product Product Name Arctic 3G Lite and Arctic LTE Lite conforms to the following standards EMC EN 55022 Emission Test Class A 1 Radiated Emissions 80 1000MHz 2 Conducted Emissions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89
28. the left menu and press Reboot button to restart the unit Firmware Version 3 0 2 18 Document Version 1 0 User s Manual y A LAW Arctic 3G Lite Arctic LTE Lite 4 Network Configuration 4 1 Configuration screens 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen Figure 11 General Settings General Settings Hostname Name of the device without domain part e g sfation_xyz Domain name e g mydomain You may enter installation location here for your reference free text You may enter administrator contact here for your reference free text 4 1 2 Ethernet WAN This screen configures the Ethernet WAN interface on Arctic Figure 12 Ethernet WAN configuration A Ethemet WAN settings have no effect when LAN i selected as Ethemet Por function Primary IP Address Additional IP Addresses These settings define the wired internet connection Ethernet interface WAN These settings are not required if the Mobile WAN only is used to access the internet WAN Configuration Use wired WAN to access the intemet Which wan interface to use 10 10 20 10 IP Address of WAN Ethemet interface ass25s2550 Network Mask of WAN Ethemet interface IP address of router used to reach the intemet Leave empty f unused rs Specify the DNS server addresses if required OOOO bytes Network Maximum Transmission Unit empty 1500 bytes Momially empty How oft
29. ver tx 0 rx 0 RTS DTR DSR 4 4 2 Mobile WAN status LEDs See Table 2 LED Description on page 14 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be used to check the status of the wireless modem Firmware Version 3 0 2 24 Document Version 1 0 User s Manual V O LA Arctic 3G Lite Arctic LTE Lite Figure 18 Modem info screen Configuration Profile Example Arctic 3G Gateway Information about the Wireless WAN network Updated only on connection start General Information Weken Enabled Up Wed Mar 23 13 48 13 2011 2 hours ago Modem Information ma mme e SSS Network Information omengene us T k ation Area Code eg Firmware Version 3 0 2 25 Document Version 1 0 User s Manual V O LA Arctic 3G Lite Arctic LTE Lite i 5 Serial Port Configuration 5 1 Configuring serial gateway This section describes how to configure serial lt gt IP functionality The serial gateway feature enables data from the serial port attached device to be routed to Ethernet mobile network serial over IP and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Figure 19 Serial gateway configuration screen Serial to Network Gateway applicat
30. witch configuration if RS 422 or 485 modes are being used Q Can not access web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example httos 10 10 10 10 Q Cannot access the Internet with laptop connected to Arctic A Testing the wireless connection 1 Configure wireless connection and verify if it connected to the network 2 Connect a laptop to Ethernet LAN 3 Check that S NAT rule on the firewall is set as Action Masquerade and Destination Inter face Mobile WAN Check that DNS Proxy is enabled from Services gt Common screen 5 Configure network settings on laptop to use Arctic Ethernet LAN address as gateway and DNS server E With these setting the Internet should be accessible on the laptop User s Manual Arctic 3G Lite Arctic LTE Lite CIA sy stems Specifications Table 3 Technical specifications Table 4 Wireless specifications Networks Frequencies Maximum data rates Areto sate GPRS EDGE Air interface HSPA 1230 Europe 1900 1800 900 850 MHz Downlink 14 4 Mbps max 3G WCDMA 2100 900 Arctic 3G Lite C 1240 Americas Arctic LTE Lite C 1260 MHz GPRS EDGE 1900 1800 900 850 MHz 3G WCDMA 2100 1900 850 MHz GPRS EDGE 1900 1800 900 850 MHz 3G WCDMA 2100 1900 900 850 MHz 4G LTE 2600 2100 1800 900 800 MHz Antenna connector type is SMA male
31. ystem log use web browser reload bution 6 4 Factory default settings Factory default settings can be applied by restarting the unit pressing down reset button until the LEDs blink To restore factory default settings go to Tools gt Default settings 6 5 Firmware update Current running firmware version can be viewed from the System gt Status screen Arctic firmware can be updated from the Tools gt Firmware Update screen Firmware Version 3 0 2 27 Document Version 1 0 User s Manual V IO LAX Figure 22 Firmware update screen Logout Configuration Profile Firmware update overwrites the current firmware Firmware Update Specify the new firmware location The file must be a valid Viola Systems signed firmware Browse Update Firmware update erases all the settings on the unit to the factory defaults It is recommended to create backup from the old configuration before attempting to update the firmware To update firmware 1 Verify for a valid firmware on the PC before attempting to update the firmware 2 Select Select file button to open file browsing dialog The actual dialog depends on the used browser 3 Select the updated firmware from the file dialog and return to the firmware update screen 4 Press Update button to start the firmware update 5 Confirm the update 6 The update takes a few minutes and the unit restarts with factory default settings when the update is completed 6 6 Confi
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