D-Scribe User`s Manual
Contents
1. e Accessing Help from the Toolbar o Press the Help icon on the Toolbar Es e Press the F1 Key o Press the F1 Key on the Keyboard D Scribe User s Manual 1838034B 31 6 14 Technical Support Factory technical telephone support is provided during normal business hours Monday through Friday from 9 00 AM to 5 00 PM EST Phone 201 313 7075 e mail support general devices com Internet www general devices com After hours factory telephone tech support coverage may be provided for warranty or extended warranty service on a call back basis and may not be available at all times Direct factory services are NOT available beyond regular business hours D Scribe User s Manual 1838034B 322. Sun Man Tue wed Thy Fr Sat ab 3 4 5 b 7 8 3 10 11 12 13 14 15 16 17 18 19 20 A 22 23 24 25 26 27 28 Jg 30 31 o Calendar This calendar control is used to navigate through potential display dates for the Timeline Previous Month Al This button navigates the Calendar to the previous month Next Month d This button navigates the Calendar to the next month D Scribe User s Manual 1838034B 5 Bold Dates 1 This icon indicates that data exists in the Database for this date Selected Date a This 1con indicates the date that 1s currently selected e Pick Time Fick Time o Pick Time This button allows the user to select the display time from the Hour Grid 000 1200 1 00 13 00 2 00 14 00 3 00 15 00 4 00 16 00 5 00 17 00 6 00 18 00 7 00 19 00 8 00 20 00 9 00 21 00 10 00 22 00 17 00 22 00 o Hour Grid These buttons allow the user to select the hour for the timeline e Export Calls Export List total size 1056k Clear Export List Call 11708706 16 05 49 Clear Item jt Start Exporting o Current Export List Size Export List total size 105bk This text box displays the Current Export List Size D Scribe User s Manual 1838034B 6 Call 11705706 15 03 43 o Current Export List This text box displays a list of calls to be exported Clear Export List o Clear Export List This button clears the Export List il Clear Item o Clear Item
3. o Description Description This column displays outgoing calls Incoming Calls Alarmed Calls Outgoing Calls ECG Events Form Entries Email Entries Fax Entries and System Events o Date Dae This column displays the date of the event D Scribe User s Manual 1838034B 9 o Time Time This column displays the start time of the event Resource o Resource This column displays the name of the Resource associated with the event o Telemetry Telemetry This column displays an icon for Telemetry events o Duration Duration This column displays the duration of the event Click on any of these headings to sort that data e Status Bar For Help press Fi Done Loading Currently Loaded Range 10 23 06 09 18 10 thru 10 24 06 18 29 24 Database Range 06 23 05 11 45 07 thru 10 25 06 16 09 24 o For Help For Help press F1 This text box informs the user to press F1 for Help o Status Dane Loading This text box displays the status of D Scribe o Currently Loaded Range Currently Loaded Range 10 23 06 09 18 10 thru 10 24 06 18 29 24 This text box informs the user of the Currently Loaded Database Range o Database Range Database Range 6 23 05 11 45 07 thru 10 25 06 16 09 24 This text box informs the user of the entire Database Range 3 2 Windows Operation The D Scribe Software can be accessed on your PC in several ways However there are two common methods for opening the software e A
4. allows the user to stop playback o Double click the call in the call log Description i Date aes Ci Resource Telemetry Duration Incoming Call 10 30 06 16 42 71 MED 3 Incoming Call 10 30 06 16 42 21 MED 3 Alarm triggered due to an in 10 30 06 16 42 21 Call answered 10 30 06 15 42 28 Call termination requested 10 30 06 16 44 45 Channel changed 10 30 06 16 44 45 MED 3 E Incoming Call 10 30 06 17 24 21 Line 1 2 16 Incoming Call 10 30 06 17 24 21 Line 1 Alarm triggered due to an in 10 30 06 17 24 21 Call answered 10 30 06 17 24 40 Call termination requested 10 30 06 17 26 39 5 11 ECG Events ECG events are triggered by incoming Single Lead and Twelve Lead Transmissions ECG events open in a separate program Telemetry Reviewer e There are two methods for Opening an ECG Event o Double click the ECG Event Icon in the Timeline Em Events Description Date Time Resource Telemetry Duration A Outgoing Call 10 24 06 18 19 41 Radio 4 1 38 Rosetta 12 Lead Telemetry Re 10 24 06 18 19 51 n A Incoming Call 10 24 06 18 21 39 Radiod 1 36 Rosetta 12 Lead Telemetry Re 10 24 06 18 21 47 n o This will open Telemetry Reviewer Received ECG s 12 Lead 1 HR 60 bpm Ui ID 021006153148 10 FEB 06 15 35 25 complete Incident PR 0 178s QRS 0 086s Normal ECG Rn I pd e ie REB Aneel LM avl v2 vs BS BABIES SAGE B pe SRT eee oe ll
5. button to move to the next screen e The second screen of the Export Wizard allows you to specify how you would like to output the Audio Files Export Wizard specity how to output audio files Specify how to output ECG files O Keep audio files separate PDF format pdf 2 Merge audio files together O General Devices format tm 9 Remove silence periods Retain silence periods preserves timing o If the 9 Merge audio files together radio button is selected more options become visible 9 Merge audio files together 9 Remove silence periods gt Retain silence periods preserves timing o The Retain silence periods preserves timing option will keep the Audio files the way they were recorded o The Remove silence periods option will remove all periods of silence from the Audio files o The ECG data can be exported in PDF format or in the General Devices format Click one of these radio buttons to choose which type to export in Specify how to output ECG files 9 PDF format pdf O General Devices format tlm ext e Click the button to move to the next screen D Scribe User s Manual 1838034B 21 e The third screen of the Export Wizard allows you to specify where the files will be exported to Export Wizard specify where to expor the selected files Folder CADocuments and Setings ATE Desktop New Folder Cancel e Click the button to change the Export Path o Use the Path Se
6. cannot find an vent e Verify the time of the event e If you have multiple workstations o Verify that you are looking on the correct Timeline Follow the instructions for Navigating between the Displayed Timelines 6 3 I cannot find my Event that I just exported e Follow the instructions for Adding a Call ECG Email or Fax Event to the Export List to add the necessary Events to the Export List again e Follow the instructions for Exporting Events and be sure to make a note of where you are exporting the Event to 6 4 D Scribe Freezes when I try to move outside the initial Zoom Range e Verify that you have the latest D Scribe software installed e Verify that you have administrator rights when installing the D Scribe software 6 5 The Workstation is not displaying correctly e Follow the instructions for Adding Changing the Workstation Display to remove the Workstation that is not displaying correctly e Follow the instructions for Adding Changing the Workstation Display to add the appropriate Workstation 6 6 There is nothing displaying in the Call Log e Follow the instructions for Call Events to verify that the Call Log is set to Show All Calls e Follow the instructions for Status to verify the Currently Loaded Range o If this is blank follow the instructions for Opening a Database 6 7 The Timeline is not displaying e Follow the instructions for Status to verify the Currently Loaded Range D Scribe User s Man
7. p M avr v3 ive x1 0 0 05 150Hz 25mm saec o ses e p o e 1 n p n s p 0000003011371 0802G6G4KROKG3G030QLP1211101387 Legends D Scribe User s Manual 1838034B 23 e Printing an ECG Event o Before Printing the ECG Event the user may want to turn the Filter on Filter Click the button in the Toolbar o There are methods for Printing an ECG Event Click File then Print miM Help De Click the Print button in the Toolbar LK o Click to begin printing the ECG Event 5 12 Email Fax Events Email Fax events are triggered by incoming and outgoing Emails and Fax Email Fax events open in a separate program EmailFax Viewer e There are two methods for Opening an Email Fax Event o Double click the Email Fax Event Icon in the Timeline Em Events o Double click the Email Fax Event in the Call Log Description Date Time Resource Telemetry Duration A Outgoing Call 09 08 06 17 49 49 Radio 1 0 00 Sent Email 09 08 06 17 53 17 A Outgoing Call 03 08 06 17 57 52 Radio 1 4 10 Received Email 09 08 06 18 00 40 esent Fax 09 08 06 Io 03 Z7 o This will open EmailFax Viewer E Print Date Fri 08 Sep 2006 17 53 17 To test general devices com jnejimeh general devices com From GDTest lt test general devices com gt Subject Forwarding Telemetry Data Telemetry file attached Attachments Telemetry44 pdf D Scribe User s Manual 18380
8. program i password protected Password x e Enter the correct password and click to gain access to the D Scribe software D Scribe User s Manual 1838034B 14 Section 5 Operation This section contains operating information for common D Scribe functions 5 1 Opening a Database In order to view any type of data in D Scribe the user must open a Database A database can be located on a Hard Drive CD ROM or a Network Drive Also they may either have the gdb or gbk file extension e There are two methods for accessing the File Open Dialog o Click File then Open Log view Help Open Lag o Click the Open icon on the Toolbar al Lay e Use the File Open Dialog to navigate to the location of the Database you would like to open Empty 14ForTemplse gdb ErmptyDBForTenplse gdb File name CARE point GDB Files af type CARE point Log Database gdb gbk oo Cancel e Select the Database either gdb or gbk e Click Open e D Scribe will attempt to open the Database and display the following dialog Please Waik Upen database please walt D Scribe User s Manual 1838034B 15 5 2 Adding Changing the Workstation Display The user has the ability to change the Workstation s being displayed Additionally the user can also change the order in which they display e There are two methods for accessing the Workstation Display Order o Click View then Workstatio
9. 31 06 11 29 57 Line 2 00 A Incoming Call 1 6 11 54 45 MED 3 v For Help press Fi Done Loading Currently Loaded Range 10 27 06 00 14 09 thru 10 31 06 11 54 45 Database Range 02 13 05 08 05 29 thru 10 31 06 11 56 40 Table of Contents Section 1 General Information Del DESCrpiIO Nasa en ais a aaa 1 2 Glossary Ol TETS eenn sa MAI iS eub gos 1 5 2NDDIICADITDU Cenie t ue si ota S Section 2 Setup and Installation 2 1 Installation Requirements seeeeeeeeeeeeee 2 2 ANS CAN AU OM iusta eio nde o aaa e Saara Section 3 Getting Started o D Screens and VIOWS nucon du irado a ria 3 2 Windows O DEF OTI asse ue Dea Rg Section 4 Configuration Settings 4 1 Accessing the CAREpoint Database Remotely 22 Chanoine Prerereti esu en Woes dee Pee pde tedio o aepo Section 5 Operation SL Pe nine ai atado cuspis issue a vada Red URP Ea ud 5 2 Adding Changing the Workstation Display sS SRA DOI A A OM 5 4 Adjusting the Zoom Level i oit Rota 5 5 Selecting the Display Date of the Timeline 5 6 Selecting the Display Time of the Timeline 5 7 Navigating between the Displayed Timelines 5 8 Navigating the Currently Displayed Timeline 9 9 Rerreshino tne Database ooa adco oe ita SIO C all E Vets deutet ciu saa dolis te used tai amas EN UG CUm E E T 9912 Emma Eax E Vents ooa ooi atiis bere 5 13 Adding a
10. 34B 24 5 13 Adding a Call ECG Email or Fax Event to the Export List The Export List contains the Call Events ECG Events Audio Snippets and Email Fax Events that will be exported This section explains how to add calls to this list e Rightclick the event in the Timeline or Event List o Follow the instructions for Call Events ECG Events and Email Fax Events for accessing these events from the TimeLine o Right click the Event Icon or Audio Snippet and select Add this call Ea export list Add this ECG to export list OR Add this emaillFax to export list OR Add this snippet to export list o This will add the Events to the Export List Export List total size 1126k Clear Export List Call 11 08 06 16 09 49 ECG 11 08 06 15 54 13 Clear Item Audio snippet 170606 16 31 00 Start Exporting itl 5 14 Removing a Call ECG Email or Fax Event from the Export List The Export List contains the Call Events ECG Events Audio Snippets and Email Fax Events that will be exported This section explains how to remove calls from this list e To remove all Events from the Export List Clear Export List o Click the button o All Events will be removed and the Export List will disappear e To remove a single Event from the Export List o Click the Event you would like to remove This will highlight it blue Export List total size 1126k Clear Export List 11 08 06 15 03 43 EL 11 08 06 15 54 13 Audio snip
11. Call ECG Email or Fax Event to the Export Last 20 0 ccccccccccceessseeeeeeeeeeeeeaes 5 14 Removing a Call ECG Email or Fax Event from the S I5 EXportme EVENTS rete duedobe te deret tuedobes Section 6 Troubleshooting 6 11 cannot open a Database io ett eror eee enatis 0 2 cannot 11nd 3m E venta Ate ete bred 6 3 I cannot find my Event that I just exported Export Tis esien 6 4 D Scribe Freezes when I try to move outside the initial Zoom Range ssee 6 5 The Workstation 1s not displaying correctly 6 6 There is nothing displaying in the Call Log 6 7 The Timeline is not displaying sssssse 6 8 I cannot get a Call to play seseeeeeeeeeeese 6 9 The Timeline and or Call Log is missing recent calls 6 10 There are multiple Calls showing up as 0 00 durations 6 11 My password is not allowing me access to D Scribe D Scribe User s Manual 1838034B ii 6 12 cannot Print irom Telemetry ReVICW El oeeeosd i oue paola ad tol aa OPA Esa C reins ELC ID RERO T E RE RR RV b IT Technical BDDOR asso a a a a infatti D Scribe User s Manual 1838034B lii Section 1 General Information This manual provides descriptions connection information operating instructions as well as maintenance and service information for General Devices D Scribe Software 1 1 Description D Scri
12. This button clears the selected item from the Export List Start Exporting i o Start Exporting The button starts the Export Wizard e Timeline Title Bar GD CAREpoint 01 01 2006 00 00 01 Refresh o Workstation Display Name GD CAREpoint This text displays the name of the Workstation being displayed 01 01 2005 o Date The button displays the current date and functions the same as Pick Date once pressed 00 00 01 o Time The button displays the current time and functions the same as Pick Date once pressed Hefresh i o Refresh This button allows the user to refresh the display of the current database e Timeline dl Select fl Unselect o Time Range 12 00 This line displays the Time Range in hours D Scribe User s Manual 1838034B 7 EE gisele o Selected Audio This line displays the Selected Audio o Unselected Audio amp Unselect This line displays the Unselected Audio rm d i tn o Events This line displays any events on the Workstation Call Event Legend Hide Events Legend E CallEvent JA ECG Event Form Entry 2 Email E ntry Fax Entry o Hide Events Hide Events This button hides the Event line on the Timeline o Show Events Show Events This button shows the Event line on the Timeline o Legend Call Event This icon represents a Call Event 9 Hn ECG Event This icon represents a ECG Event Form Entry This icon re
13. USER S MANUAL D Scribe m Review Software File view Help ate ie ao P m Pa Pick Date Lok m ER Select Audio z 8Hows O pu i d C Unselect Audio Zoom Level Pick Time Volume GD CAREpoint Position 1 10 31 2006 11 56 40 Refresh 09 00 10 00 11 00 Tm 13 00 14 00 Hide Events Legend amp B Call Event ECG Event E Fom Enty Email Enty E Fax Entry W System Event Show V Answered Calls V Alarmed Calls V Outgoing Calls All Calls IV ECG Events FormEnties EmailEnties FaxEnties System Events Description Date Time Resource Telemetry Duration EH Ed Incoming Call 10 31 06 00 26 16 Line 1 0 00 EJ A Incoming Call 10 31 06 00 32 56 MED 3 0 00 EH Af Incoming Call 10 31 06 00 43 35 MED 3 0 00 E Bincoming Call 10 31 06 02 21 50 Line 1 0 00 EH Af Incoming Call 10 31 06 03 43 06 MED 3 0 00 E Incoming Call 10 31 06 03 52 44 MED 3 0 01 EH Af Incoming Call 10 31 06 05 30 44 MED 3 0 00 EB incoming Call 10 31 06 05 44 51 Line 2 0 00 EH AK Incoming Call 10 31 06 06 24 10 MED 3 0 00 E AS Incoming Call 10 31 06 06 29 40 MED 3 0 00 E A Incoming Call 10 31 06 07 13 15 MED 3 0 00 E A Incoming Cal 10 31 06 09 00 09 Line 1 0 00 H incoming Cal 10 31 06 10 37 17 Line 1 0 00 E Incoming Call 10 31 06 11 17 23 Line 2 0 00 EB Incoming Call 10
14. View aT This button allows the user to enter Mini View D Scribe User s Manual 1838034B o Help This button allows the user to access the Help File e Playback Aa e om mis e Select Audio Low High C Unselect Audio Volume o Playback Controls Previous call This button allows the user to navigate to the previous call Play This button allows the user to play the currently selected call Next call This button allows the user to navigate to the next call ALMA Stop This button allows the user to stop playback Lowy I Tar o Volume Slide volume This slider allows the user to control the volume of the call being played Play e Select Audio C Unselect Audio o Play Select UnSelect Audio This control allows the user to choose between playing Selected Audio or Unselected Audio e Timeline Zoom o Zoom In This button allows the user to Zoom In on the Timeline D Scribe User s Manual 1838034B 4 12 Hours 1 Day 2 Days 4 Days Week 2 Weeks Month o Zoom Level This dropdown menu allows the user to select the Zoom Level The user can choose between 30 minutes 1 hour 2 hours 6 hours 12 hours 1 day 2 days 4 days 1 week 2 weeks or month o Zoom Out This button allows the user to Zoom Out on the Timeline e Pick Date Fick D ate o Pick Date This button allows the user to select the display date from a calendar control
15. ate hour The Timeline will begin switching to the selected time on the currently displayed date 5 7 Navigating the Currently Displayed Timeline The user can also dynamically scroll through the Timeline by clicking on it and dragging the cursor e Click on the Timeline 1500 18 00 21 00 00 00 03 00 06 00 09 00 e Drag the cursor from Right to Left OR Left to Right D Scribe User s Manual 1838034B 20 e The time at the center of the Timeline will change appropriately 5 8 Navigating between the Displayed Timelines Additionally the user can scroll between the Timelines of the displayed Workstations This only applies if more than one Timeline has been added into the Workstation Display Order e Click on the scrollbar on the right of the Timeline and scroll down GD CAREpoint Position 1 10 30 2006 12 00 00 Refresh e The unselected Timeline will be grayed out GD CAREpoint Position 2 e Click on the grayed out Timeline to switch it to the standard view GD CAREpoint Position 2 5 9 Refreshing the Database 10 30 2006 12 00 00 Refresh em Instead of closing and reopening the Database the user can reload the current database by click the Refresh button e There are three methods for Refreshing the Database o Click View then Refresh o Press F5 on the keyboard Refresh o Click D Scribe User s Manual 1838034B Help w Toolbar w Status Bar lin
16. be is CAREpoint s built in digital logging recorder and reviewer There are two components to D Scribe Log Recorder and D Scribe Reviewer D Scribe Log Recorder is used to make recordings of some or all CAREpoint call activity including voice and data over all CAREpoint communications means Recorded data may be archived on a removable CD Compact Disk media or on the hospital network D Scribe review software is used to access the recorded information from CAREpoint This information is accessible both locally at the CAREpoint Workstation as well as remotely using any networked computer equipped with D Scribe review software 1 2 Glossary of Terms Call Log This screen display the Workstation events in a log format Database This is the file used to store CAREpoint EMS Workstation data It is either a gdb or a gbk file Both files can be opened with D Scribe D Scribe D Scribe is software created by General Devices used to review CAREpoint EMS Workstation data Export Call This allows you to copy a call out of the Database and onto another form of media Currently the user can only export calls to a Floppy Disk GUI The GUI Graphical User Interface is what the user interacts with while working with D Scribe Select Audio This is the audio that is heard after a call 1s patched Telemetry Reviewer This is an auxiliary program used to view Telemetry Events Timeline This is the area on the D Scribe screen where the us
17. ccessing D Scribe at the CAREpoint Workstation o Click the More Button in the lower left of the CAREpoint screen DbScribe o Click the D Scribe button D Scribe User s Manual 1838034B 10 e Accessing D Scribe from the Desktop Shortcut o Navigate to your Desktop o Double click the D Scribe icon E Scribe e Accessing D Scribe from the Start Menu o Click the Start Menu then All Programs All Programs o Locate the D Scribe Shortcut 3 CAREpoint Documents D Scribe 4 Form Builder EI InfolManager Install Acrobat Reader Remote Monitor D Scribe User s Manual 1838034B 11 Section 4 Configuration Settings This section contains information on configuring the D Scribe Software 4 1 Accessing the CAREpoint Database Remotely Refer to document 1838015C pdf Section 2 Setting Up Remote D Scribe for setup details 4 2 Changing Preferences D Scribe has several preferences that can be set including Startup and Security options e Click File then Preferences view Help Open Lag Preferences e This will open the Preferences Dialog Preferences Startup Security On startup show the OS cribe Window as f FullScreen Last Used On startup set the database to show 30 minutes Cancel Help o Startup Tab On startup show the DScribe Window as e Full Screen Full Screen This option will set D Scribe to start in Full Screen Mod
18. e D Scribe User s Manual 1838034B 12 Last Used Last Used This option will set D Scribe to start 1n the last displayed mode either Full Screen or Tiled Also on the Startup Tab the user can set the Zoom Level of the Timeline for the next time D Scribe opens On startup set the database to show 3 minutes 30 minutes 1 Hour 2 Hours Zoom Level This dropdown menu is used to select the Zoom Level to use for the next D Scribe startup Uk Once the user is finished making changes click LOOK to save the Lancel changes click to discard the changes or click the Securit z Tab for more preferences Preferences Startup Security Password rou must click Password Protect Database Access Change Settings Mew Password to save these Confirm Password settings Change Settings OF Cancel Help D Scribe User s Manual 1838034B 13 o Security Tab Password Checkihe w Password Protect Database Access Enter a new password and confirm it Mew Password d Lanfirm Password prem Lh etti Click _Change Setings to apply the password Note Once this button is clicked the password will be applied even if L DOE lis clicked Once the user is finished making changes click to save the Lancel changes or to discard the changes e If a password was saved the following dialog will display at startup D Scribe This
19. er can view Workstation events They are displayed in chronological order on a timeline Unselect Audio This is the audio that is heard before a call 1s patched Workstation This refers to the CAREpoint EMS Workstation that data is being viewed from 1 3 Applicability This manual describes the many features and functions of D Scribe Some of these features or functions may be optional and may not be provided or compatible with all models or versions D Scribe User s Manual 1838034B 1 Section 2 Setup and Installation This section contains information for setup and installation of General Devices D Scribe Software 2 1 Installation Requirements e On the CAREpoint o None D Scribe comes pre installed on your CAREpoint Workstation e Ona Remote PC o A PC running Microsoft Windows 2000 Windows NT or Windows XP o The CAREpoint EMS Workstation needs to be connected to your network 2 2 Installation e On the CAREpoint o None D Scribe comes pre installed on your CAREpoint Workstation e Ona Remote PC o D Scribe software is installed as part of the CAREpoint Desktop Applications Refer to the CAREpoint Desktop Applications Installation Procedure located in the Support Center section of the website http www general devices com for installation details D Scribe User s Manual 1838034B 2 Section 3 Getting Started The following 1s an introduction to familiarize the user with D Scribe Software control means and how to
20. i fev EE ashi above the Timeline 21 gt IK EJ e D Scribe will attempt to reopen the Database and display the following dialog Please Wait Open database please watt 5 10 Call Events Call events are created when a call comes into or goes out from the CAREpoint Workstation They are listed in the call log as Incoming Calls and Outgoing Calls respectively e There are two methods for Locating a Call Event o Call events can be located using Selecting the Display Date of the Timeline Selecting the Display Time of the Timeline Navigating the Currently Displayed Timeline and Navigating between the Displayed Timelines o Call events can also be found easily in the Call Log by checking the and combination of the following check boxes mw Answered Calls Answered Calls Alarmed Calls W Alarmed Calls Outgoing Calls i Outgoing Calls OR ATI Calls iw All Calls e There are three methods for Playing a Call Event o Double click the Call Event icon the Blue Unselect bar or the Red Select bar in the Timeline o Navigate along the Timeline and use the Playback Controls Previous call E This button allows the user to navigate to the previous call Play This button allows the user to play the currently selected call D Scribe User s Manual 1838034B 24 Next call Ld This button allows the user to navigate to the next call BEI Stop This button
21. lection dialog to choose a new path if necessary Browse for Folder Select the directory to Export Files to Desktop i E My Documents E 4 My Computer i i Config Describe t EDStatus Form Help 4 HexFiles ad Hck o Click the button when finished to save the changes or the button to discard the changes D Scribe User s Manual 1838034B 28 Export e Click the button to move to the next screen and being exporting the Events e The fourth screen of the Export Wizard shows you the exporting progress Export Wizard The files have been successtully exported ta C Program Files General Desicesb Serbe Exporting completed 100 e Click the button to close the Export Wizard e The Events can now be found in the directory specified in the Export Wizard D Scribe User s Manual 1838034B 29 Section 6 Troubleshooting This section contains information for troubleshooting common D Scribe operations 6 1 I cannot open a Database e Follow the instructions for Opening a Database e Verify that the file you are trying to open is a valid gdb or gbk file e If you are trying to open the Database from a CD o Verify that you have a valid D Scribe CD o Verify that the D Scribe CD 1s in the correct CD ROM drive Your computer may have more than one CD ROM drive e If you are trying to open the Database from a Network Drive o Verify that you are connected to the Network Drive 6 2 I
22. ne o Clicking the dropdown arrow and selecting the Zoom Level directly D Scribe User s Manual 1838034B 18 12 Hours 1 Day 2 Days 4 Days week 2 Weeks 1 Month 5 5 Selecting the Display Date of the Timeline The user is able to pick the date at which the Timeline is centered e There are two methods for selecting the Display Date Fick Date o Click the button on the Toolbar 01 01 2006 mE o Click the Date may vary above the Timeline e Esther method will display a Calendar Sun Mon Tue wed Thu Fn Sat a 2 3 4 5 6 7 8 3 10 11 12 13 14 15 16 17 18 13 20 A 22 23 24 25 26 27 28 24 30 31 e Use the controls A or to navigate to the month of the day you would like to select e Click on the appropriate Bold date e D Scribe will attempt to switch to the selected date and display the following dialog Please Wait D Scribe User s Manual 1838034B 19 5 6 Selecting the Display Time of the Timeline The user is able to pick the time at which the Timeline 1s centered e There are two methods for selecting the Display Time Fick Time o Click the button on the Toolbar 00 00 01 o Click the Time may vary above the Timeline e Esther method will display a grid of buttons Oo 1200 1 00 1 00 2 00 14 00 3 00 15 00 400 16 00 5 00 17 00 6 00 18 00 L 13 00 aL 20 00 3 00 21 00 10 00 zz Ul 11 00 2x00 e Click on the button for the appropri
23. ns IM Help w Toolbar w Sbatus Bar linivievy Workstations o Click the Workstation Display Order icon on the Toolbar T Te e The Workstation Display Order window will appear Workstation Display Order Stations currently shown Available Stations GD CARE pont Position 1 GOD CARE pont Position 2 GD CARE pont Position 2 GD CARE point Position 1 Delete Move Up DES Cancel When a Workstation 1s selected under Stations currently shown you are capable of executing three functions Moye LI o Move Up _Movelp This button allows the user to move the Timeline of the selected Workstation higher in the list of displayed Timelines Move Dawn o Move Down This button allows the user to move the Timeline of the selected Workstation lower in the list of displayed Timelines D Scribe User s Manual 1838034B 16 Delete o Delete This button will remove the selected Workstation from the list of displayed Timelines e The Workstation Display Order window Workstation Display Order Stations currently shown Available Stations GD CARE point Position 1 GD CARE point Position 2 GOD CARE point Postion 2 Add GO CARE point Position 1 Cancel When a Workstation 1s selected under Available Stations you are capable of executing one function Add o Add The button allows the user to add the selected Workstation into the list of Stations cu
24. perform basic operations IMPORTANT Verify that that the installation has been performed and the connections have been made as per the instructions in Section 2 of this manual 3 1 Screens and Views The D Scribe GUI is arranged in a manner similar to most Windows applications Descriptions of each button and indicator are provided in this manual amp D Scribe File View Help uisu 4 Pim z Pick Date El n E Ed i Select Audio ga 10s fe Low High C Unselect Audio Zoom Level Pick Time Volume GD CAREpoint 01 01 2006 00 00 01 Refresh 15 00 18 00 21 00 00 00 03 00 06 00 09 00 Select Events be Hide Events Legend Call Event ECG Event E Fom Enty Email Enty E Fax Entry V System Event Email Entries FaxEnties System Events Show M Answered Calls V Alarmed Cals V Outgoing Calls All Calls ECG Events Form Entries Descri tion Date Time Resource Telemetry Duration For Help press F1 Done Loading Currently Loaded Range 12 01 05 00 00 01 thru 02 28 06 23 59 59 Database Range 06 23 05 11 45 07 thru 10 03 06 23 57 13 e Toolbar elisa Y o Open Lar This button allows the user to open a database from the Hard Disk a network drive or a CD Te o Workstation Display Order This button allows the user to change the Workstations to display in the Timeline as well as their order o Mini
25. pet 11 08 05 16 31 00 Clear Item Start Exporting if D Scribe User s Manual 1838034B 25 o Click the Glee list button This will remove the Event from the Start E sporting Export List Export List total size 7 Uk Clear Export List EEG 11 08 06 15 54 13 Audio snippet 11 08 06 16 31 00 Clear Item 5 15 Exporting Events When accessing D Scribe from a remote PC it may be beneficial for the user to extract data from the Database D Scribe allows the user to export Calls Telemetry Emails and Faxes to either a Floppy Disk or a Hard Drive Once the files are exported they can be transported to another PC on a Floppy or burned onto a CD e When there is at least one Event in the Export List the Export Wizard can be started e There are two methods for accessing the Workstation Display Order o Click File then Export selected calls View Help Open Lag Preferences Export selected calls Start Exportiri o Click the Start Exporting button next to the Export List e The first screen of the Export Wizard allows you to specify which Events to exclude Export Wizard specify which items to export selected Audio Snippets Export Unselected Audio Snippets Lead amp Single Lead EC s Export Forms Emails Faxes Cancel D Scribe User s Manual 1838034B 26 o Check the Export checkbox next to a particular Event to include it in the exporting e Click the
26. presents a Form Entry Email Entry This icon represents a Email Entry Fax Entry This icon represents a Fax Entry Call Log Configuration Show Answered Cals Alarmed Calls Outgoing Calls All Calls ECG Events Form Entries Email Enties Fax Entries o Answered Calls Answered Calls This checkbox allows the user to show or hide Answered Calls in the Call Log D Scribe User s Manual 1838034B 8 o Alarmed Calls Alarmed Calls This checkbox allows the user to show or hide Alarmed Calls in the Call Log o Outgoing Calls Outgoing Calls This checkbox allows the user to show or hide Outgoing Calls in the Call Log o All Calls All Calls This checkbox allows the user to show or hide All Calls in the Call Log o ECG Events ECG Events This checkbox allows the user to show or hide ECG Events in the Call Log o Form Entries Form Entries This checkbox allows the user to show or hide Form Entries in the Call Log o Email Entries Email Entries This checkbox allows the user to show or hide Email Entries in the Call Log o Fax Entries Fas Entries This checkbox allows the user to show or hide Fax Entries in the Call Log e Call Log Description Date Time Resource Telemetry Duration Outgoing Call 10 24 06 18 19 41 Radio 4 1 38 Rosetta 12 Lead Telemetry Re 10 24 D6 18 19 51 A Incoming Call 10 24 06 18 21 39 Radio 4 1 36 Rosetta 12 Lead Telemetry Re 10 24 06 18 21 47 n
27. rrently shown LK e Once the user is finished making changes click LOOK to save the changes L or click alia to discard the changes 5 3 MiniView The MiniView window is useful if other applications are being used simultaneously This D Scribe Mini window will display on top of all other windows e There are two methods for accessing Mini View o Click View then Mini View IM Help w Toolbar w Status Bar Pini ieu SSS aaa rr a D Scribe User s Manual 1838034B 17 o Click the MiniView icon on the Toolbar Ei e The D Scribe Mini window will appear This window displays the Current Workstation and the Date and Time of the current Call Event D Scribe Mini GO CARE pont Position 1 Select 10 31 2006 11 56 40 w all tall m o Playback Controls Previous call This button allows the user to navigate to the previous call Play This button allows the user to play the currently selected call Next call This button allows the user to navigate to the next call oF Stop This button allows the user to stop playback e Click the Exit MiniView icon to return to the normal view 5 4 Adjusting the Zoom Level The Zoom Level allows the user to change the amount of time displayed on the Timeline e There are two methods for Adjusting the Zoom Level o Using the Magnifying controls Click Zoom In V3 to Zoom In on the Timeline Click Zoom Out P to Zoom Out on the Timeli
28. ual 1838034B 30 O If this is blank follow the instructions for Opening a Database e Follow the instructions for Adding Changing the Workstation Display to add the appropriate Workstation 6 8 I cannot get a Call to play e Follow the instructions for playing Call Events e Try pressing the Play button again e Try double clicking the colored Audio bar on the Timeline again 6 9 The Timeline and or Call Log is missing recent calls e The calls may not have transferred into the Database yet Wait a few minutes and then follow the instructions for Refreshing the Database 6 10 There are mutiple Calls showing up as 0 00 durations e If you have multiple Workstations o Verify that you are looking on the correct Timeline Follow the instructions for Navigating between the Displayed Timelines 6 11 My password is not allowing me access to D Scribe e D Scribe passwords are case sensitive Verify that you are entering the correct combination of UPPERCASE and lowercase letters 6 12 I cannot print from Telemetry Reviewer e Verify that there is a Printer connected to this computer e Verify that you are able to print to a Network Printer e If necessary contact your IT department for help with installing a Printer 6 13Getting Help The D Scribe Software comes equipped with an Integrated Help feature There are three ways to access this Help feature e Accessing Help from the Menubar o Click Help then Help Topics Help Topics
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