LiveAssistant – Professional Help Desk fo Joomla CMS User`s manual
Contents
1. SMART SOLUTIONS SKYPE INTEGRATION Live Assistant offers the integration with Skype software to allow agents to be called directly via skype by customers for an audio video call This feature requires that the agents have Skype installed on the pc they are using and are logged correctly and available In the same way also the caller customers need Skype installed on their pc to call agents otherwise Live Assistant automatically detect that Skype 16 missing and it will show a link to download and install it Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomlal Open Source Content Management Sei qui Home Events My Events Language Switcher Profile Friends Groups Photos Videos Events 0 Italiano x lt CB Online agent All Events My Events Pending Invitations PastEvents Search firefox wv menuita Set Skype ID link No events found 1 some more about your service Save agent sure ask me Smart Search Module Skype Enable Cerca Skype ID myskypeid Save Cerca per Autore Cerca tutti pum Cerca per Categoria Cerca per Paese Cerca tutti ice une bacs firefox yp X 2 Online customers 1 io The agent have to set his Skype ID in options tab in frontend tab and click the checkbox to enable himself to receive Skype calls Once enabled every custo2. Live Assistant professiongi heip desk for Joomig nos LiveAssistant Professional Help Desk fo Joomla CMS User s manual Component developed by Igonos SA Documen written by Igonos SA 26 11 12 Release version 1 0 26 11 12 Live Assistant hg in A SMART SOLUTIONS REQUIREMENT S ttt ttt ttt ttt ttt 3 INTRODUCTION ttt ttt ttt ttt ttt ttt ttt scc 5 5 8 ACTIVATION WITH DOMAIN CODE ttt ttt ttt 9 FILE SHARING EXCHANGE 11 EXPORT CONVERSATION 13 CONFIGURATION 14 Preferences 14 DC 15 ar 16 nr SRM 17 CREAZIONE FILE PERSONALIZZATI LINGUA 18 FRONT END E 18 18 My contacts like friends 19 Front end configuration 21 22 SMART SOLUTIONS hg in es ggr Live Assistant REQUIREMENTS Live Assistant is a no hosted solution for live support and customers managing and must be installed on your preferred Joomla system It s a completely no hosted solution that doesn t require any third party service integration and let you keep all data on your Joomla server For using Live Assistant you need a version fo Joomla of your choice between 1 5 1 6 1 7 2 5 3 0 installed on a
3. Administration Site Users Menus Content Components Extensions Help e Multilanguage Status 2 5 1 0 f View Site Log out Set default message e Assistant Activation status info License code expiration 2013 05 27 Live Assistant Suggestions list New suggestion Suggestion details Delete Control panel z T Suggestion Welcome message Published ID 1 Welcome to our site have you any questions 1 2 Hi will be happy to help you if you need information about our products 2 Display 20 You will find the Welcome message column that allows you to make the message display in the frontend baloon Clicking on the edit mode you will be able to insert text for suggestion Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomilal Open Source Content Management Sei qui Home Events My Events Language Switcher Profile Friends Groups Photos Videos Events a Ao 0 Italiano Events agent All Events Events Pending Invitations PastEvents Search Import Create Event firefox menuita Default suggestion link1 No events found mess age Welcome to our site Smart Search Module have you any questions Cerca Cerca per Autore Cerca tutti v 5 Online agents 0 29 Live Assistant 2 6 5 irgi hein i TEFA jor
4. Administration Site Users Menus Content e Multilanguage Status amp 1 Visitor 1 Admi BH View Site Log out Live Assistant Activation status info Licenzo code expiration 2013 05 27 Live Assistant Us gt K i desk se TOn comes Message details Delete messages Control panel Filter Go Reset Filter by date From 23 23 Go Reset Sending user Receiver user Message text Sent on Received Message type ID t4 sure ask me 1 i 1 agent Guest 2919 2012 11 28 18 02 20 yes i would like know some more about your service 2 Guest 2919 agent 2012 11 28 17 51 29 2 hi do you need help 3 i agent Guest 2919 2012 11 28 17 51 12 Text 1 Display 20 s Joomla 2 5 8 Joomla amp is free software released under the GNU General Public License Click to see message details 19 SMART SOLUTIONS OFFLINE MESSAGES C Live Assistant profess irgi Agip TEFA jor When customer arrives to your site and no agents are currently connected Live Assistant is entering offline mode meaning that the customers will display a form that can be used to leave a message Agents with admin access or sites administrator will be able to handle this type of requests as soon as possible using the integrated ticketing system to reply users As shown in the image below customers in offline mode ca
5. SMART SOLUTIONS REALTIME STATS Clicking on the Realtime stats you will have access to a control panel with details and graphs of what is happening now on your site Watching at this panel you can follow the whole situation that s going on your site you can know for example the total users how many customers are present and are assigned to agents how many agents are currently available for serving customers Administration Joomla Site Users Menus Content Components Extensions Help e Multilanguage Status 1 Visitor 1 0 f View Site 9 Log out Live Assistant Activation status info License code expiration 2013 05 27 Realtime stats details and graph data zu S Control panel Q Live Assistant Realtime graph stats Stats details Percentage graph Bar graph Visitors customers Logged customers Available agents m Users W Total users 3 3 Users W Customers assigned 1 4 Visitors customers 1 33 33 33 33 Logged customers 1 N 4 1 Users 1 Users 1 Users 1 Users 04 1 1 1 1 eet QUT oe g x o m Available agents 1 33 33 eo De 29 ex 5 amp ad vos Below the graph data you can see a detailed view of the single users that are logged on your site and the current page they are on Moreover if you click on the current page button
6. CONFIGURATION PANEL Administration Joomla Site Users Menus Content Components Extensions Help Multilanguage Status amp 2 Visitors 1 0 fS View Site Log Live Assistant Activation status info License code expiration 2013 05 27 Q Live Assistant ive Assistant Configuration Save config Control panel Preferences Avatars Advanced Skype integration Language file english js Chat templates fochst_default css Chat refresh seconds Userslist refresh seconds Realtime stats refresh seconds 2 Delay and interval for agents 18 assignment seconds Inactivity time to consider users logged 20 Hide chat to not interested users 2 No Yes Use long names Username Long name Guest users name prefix pues Chat popup open mode Tab and messages list Only tab below New messages open mode Open messages popup Open only tab Audio On Off D Yes Emoticons On Off No Yes Preferences contains important setting for component performance and allow you to set every refreshing time for background tasks If you have a underpowered server or shared hosting you may need to change those values If you insert a higher value your server will be less stressed Avatars tab let you decide if chat should display small avatars icons instead of user names Moreover you can enable upload of customized avatars for agents Advanced tab includes settings like messages lifet
7. Help desk name Guest 4083 link1 No events found We are offline at the moment please leave a message and we ll contact you as soon as possible Thanks Smart Search Module Ei Cerca per Autore Message required Cerca tutti Cerca per Categoria Cerca tutti Cerca tutti Ge Online agents 0 5 Cerca per Regione 1 The first step 15 decide which people inside your organizations will be responsible for customers assistance and assign them the role of agents When they are logged into your Joomla system they will be capable to contact the customers that the component assigns automatically to each of them The number of agents is completely up to you and can also be aonly one single person if your site have a low visits rates To set users available on your Joomla system as agents you can simply click on the icon Manage Agents on the control panel 14 Live Assistant profe ssiprgr help desk jor Joona SMART SOLUTIONS Administration Site Users Menus Content Components Extensions Help Click to manage agents list 0 Live Assistant Control panel professional help desk far Joomia P ume p gt Manage Agents Users messages Offline messages Realtime stats Analytics stats lt 0 X suggestions License Live Assistant Configuration Joomla 2 5 Joomla is free software r
8. Logged user name Worked request ID 2012 11 28 Not logged user 9 Display 20 s Joomla 2 5 8 Joomla 9 is free software released under the GNU General Public License Click to enter edit mode Icon that show a request not yet worked 21 SMART SOLUTIONS Live Assistant professional heip desk for Joomig Clicking on the edit button you can enter the details and ticketing mode in this way you can answer customer request by email once specified a email subject and an email body that can also contains html formatting When you are ready you simply click the Reply message button and an email with your data will be sent to the requesting customer The status of request will be setted automatically to Worked with a green icon and you will be abl to see the whole responses history for rapid consulting Administration Site Users Menus Content Components Extensions Help Live Assistant Message details Details ID 9 Customer name Wiliam Smith Contact email address Message text would like know something about your products Sent on 2012 11 28 Customer name Not logged user Worked request O No Yes Message responses Response subject about our products gt Payar y Compose your response 2 8 x9 Compose you response Hi William gur product are deve
9. 16 58 44 21 Live Assistant professional heip desk for SMART SOLUTIONS Single user stats details Visited page Last visit date http joomla25 index php 2012 11 29 14 46 34 http joomla25 index php 2012 11 28 17 17 52 On the toolbar you will find a button to generate an exportable format of the whole stats panel in PDF format All you need is simply click on the icon Analitycs stats are stored permanently on Joomla database and will last forever unless you explicitely decide to clear cached data If you would like maintain old data to review stats for past months you will never use this function but if you prefer sometimes clear the system and start from a cleaned environment like as soon after installing component you can use this functionality and clear all stored data 28 Live Assistant profe help desk for ie nos SMART SOLUTIONS SUGGESTIONS Live Assistant let you set up a number of predefined phrases aka suggestions that an agent can use during chat conversation with customers in frontend side to avoid repeadtly write same recurring concept Moreover the frontend baloon that display a default message for customers that arrive on your site can be customized to suite a particular suggestion of your choice To access the suggestions list you simply click on the control panel icon and it will show up a list of suggestions that you can add or edit
10. 4 Live Assistant 2 6 5 irgi Agip TERA jor SMART SOLUTIONS EXPORT CONVERSATION By clicking on export conversation button as shown in figure below will be created and downloaded a list of all messages of the users conversation in the current session as visible in private messages popup A text file will be generated and dowloaded for storing avatars will be replaced with user names file messages will be replaced with file name and emoticons with their shortcuts Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomla Open Source Content Management Sei qui Home Events My Events Language Switcher tt Profile Friends Groups Photos Videos Events a AG 0 Italiano My Events CB Online y agent All Events Events Pending Invitations PastEvents Search Import Create Event firefox Si 9 firefox v X Help desk wv menuita My name agent agent hi do you need help yp link1 No events found firefox yes i would like know some more about your service agent sure ask me Smart Search Module Cerca Cerca per Autore Cerca tutt Export conversation Cerca per Categoria Cerca tutti Cerca per Paese Cerca tutti Maran nar Maniana firefox amp Online customers 1 5 35 Live Assistant profe help desk for joomijg SMART SOLUTIONS
11. Events Language Switcher Videos Profile Friends Events Italiano Gue st user Realtime info My Events assigned to this CB Online agente Events My Events Pending Invitations Past Events Search ag ent menuita Sort by Creation date OB Help desk link1 My name Hente No events found Guest_9268 9r Smart Search Module Cerca Cerca per Autore Cerca tutti Cerca per Categoria Cerca tutti Cerca per Paese Cerca tutti x Ge Online customers 1 5 T On the other side when a customer has been assigned to an agent he will see only that agent inside chat bar users list and will be able to use it to ask for support Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG ei Open Source Content Management Sei qui Home Language Switcher link1 Users click Members Login CB Online Please register to view this section popup to open agente Username offline form Password menuita 7 Remember me link1 gt Login No agents orgot your password 2 available Smart Search Module Forgot your username Create an account Click here for help and informations Cerca Cerca per Autore Cerca tutti 4 Cerca ner Cateanria 5 Online agents 0 19 Live Assistant tai Agip TIFA for Jogmig SMART SO
12. LUTIONS Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomla nent Open Source Content Manageme Chat users list showing agent assigned to ask for support Message to inform customers PP that an agent has been assigned Help desk for asking support action menuita link1 An agent has been assigned to you and now you can ask him for support Smart Search Module Cae an account Cerca Cerca per Autore Cerca tutti v Ge Online agents 1 A popup will inform the customer that an agent has been assigned and now 15 available for asking support The agent can access realtime info for customers which is handling the agent can open a popup that show the page the customer is on and he can see the geolocation language to best suite the language in which contact the customer 18 Live Assistant professional heip desk for Joomig SMART SOLUTIONS USERS MESSAGES Every message exchanged between agents and customers is tracked in a database to be consulted in every moment from an administrator in the Joomla backend This allow you to see all the conversations history and moreover delete or export messages you are interested on in CSV format There are filters available to choose the period for which you want to display messages and users that sent messages Export messages Joomla
13. Live Assistant professional heip desk for Joomig SMART SOLUTIONS FILE SHARING EXCHANGE To exchange files between users just click on the button to open the file upload popup as shown on the screen below Will be shown 2 upload mode if the browser supports it or only the classic file upload visible at the top 1 Classic mode single file After selecting the file click on upload button green button and it will starts the upload process and at the end will be shown a message on the outcome the operation If the files will not be accepted because of extensions to be excluded or size excessive based on the configuration of the component the user will be notified with a message 2 Advanced Drag and Drop mode multiple files with the advanced mode Drag and Drop you can upload multiple files by simply dragging them from your desktop or file system directly into the browser special area Once dragged and dropped files they will appear the list on the right as in a queue At this point it s possible to decide whether to delete the current list of dragged files or initiate the upload process via the 2 blue buttons at the corners Once started the upload will be shown small progress bars for each files sent with its report on the outcome Once submitted one or more files for every sent files will appear a particular message type in you chatbox staying for the sent file with filename and an animated icon indicating the file was sent
14. but not yet received downloaded by the receiver user and you hear a sent file beep By the time the file was downloaded from the receiver in real time will be removed in the animated wait icons for every file sent and received and you will hear another sound notification for file sent and received that finish the process The receiving user will display a file type message that will also show the link to start the download along with the same sound alerts 33 Live Assistant profe Agip TERA far SMART SOLUTIONS Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Open Source Content Management Sei qui Home E ana File upload tooltip Groups Photos i Events Language Sw italiano v My Even CB Online File upload Import Create Event agent Events F Nessun file selezionato yp firefox Help desk wv x H gt menuita LM My name agent Noise Upload hi do you need help firefox yes i would like know link1 some more about your Or use drag and drop mode service firefox agent sure ask me Smart Search Module Cerca Cerca per Autore Cerca tutti Cerca per Categoria Cerca tutti Clear list Upload files ME firefox yp X 2 Online customers 1 5 Cerca tutti 3
15. ctivation code Activate Joomla 2 5 8 Joomla 9 is free software released under the GNU General Public License Live Assistant professional heip desk for SMART SOLUTIONS Component status activated succesfully Domain activation code Administration details Site Users Menus Content Components Extensions Help Live Assistant License professional heip desk for Joom a Yv Valid and accepted code component has been succesfully activated Component activation status Info expiration date Info domain activation code Expiration date 2013 05 27 Domain activation code v69MvMgO B Remaining days 180 Number of max activable domain 999 Number of activated domains 7 Joomla 2 5 8 Joomla 9 is free software released under the GNU General Public License Live Assistant ase EEE di hein TIFA for Joong SMART SOLUTIONS LICENSE EXPIRATION CODE Once installed for the first time a initial period of months will be available for using the component However after a fixed period of month the component will be deactivated and you will not be able to use it until you insert a new license code For this you have to purchase a new license expiration code on www jomextension com as you can see in this screenshot a A Q A p SLO Sei connesso come customer 1 D Logout oF Home Joomla Extensions C License
16. eleased under th Once clicked you will see the list of users on your system optionally filtered by group or name You can set a person as an agent simply clicking the star icon that is light on if a person is set as a valid agent A Joomla Click to set an agent View Site Log out expiration 2013 05 27 Filters by group heip desk for Joomia Control panel All groups iw Name Username Agent Group E Mail Last Visit ID Enabled 1 admin22 admin22 Registered marc6556010ss ss it Never 46 2 agente agente Editor marco10ss ss it 2012 11 28 13 13 52 44 firefox firefox oy Registered firefox firefox it 2012 10 15 16 38 09 45 4 ioijo oijoij Registered ijoQuihiu it Never 47 Ly Manager manager manager it 2012 05 01 13 23 02 43 6 Super User admin Super Users mbsoftware alice it 2013 05 23 20 14 50 42 Display 20 Joomla 2 5 8 The agent users can belong to any Joomla group so may have login access to frontend or also to backend area If this 1s the case the agent can also monitor the realtime stats through the graph panels Otherwise an agent can only serves customers in frontend area and leave the stats panel to an administrator 15 Live Assistant tai Agip TEFA for Joong SMART SOLUTIONS When an agent login to frontend site he will see t
17. ername Password menuita 7 Remember me link1 Message succesfully sent to our agents Smart Search Module aa Create an account Cerca Cerca per Autore Cerca tutti Help desk v My name Guest 2919 We are offline at the moment please leave a message and we ll contact you as soon as possible Thanks Name reguirec Email requires Message required Casaer ti In the Live Assistant control panel you can click on the Offline Messages icon to see the whole list of messages leaved by customers during the offline period As shown in the image below the message sent is shown in the list with a check on the field Worked request This means that the customers request has not been yet managed and the request is still open and require response to be given Administration X Joornlat Site Users Menus Content Components Extensions Help Live Assistant Offline messages list Filters by period and customer name Filter Go Reset Filter by date From 23 To 23 Go Reset Contact email address Message text 1 Wiliam Smith wsmth mail xxx would like know something about your products Multilanguage Status 4 1 Visitor 5 1Admin 0 BB View Site Log out Live Assistant Activation status info License code expiration 2013 05 27 Message details Delete Export messages Control panel Senton gt
18. ers Menus Content Components Extensions Help e Multilanguage Status 2 Visitors 1 0 f View Site Log out Live Assistant Activation status info License code expiration 2013 05 27 rofessional heip desk for Joomia Control panel 5 z NT v Licence status informations 3 v Info expiration date Manage Agents Users messages Offline messages Realtime stats Analytics stats W Expiration date 2013 05 27 4 Remaining days 178 Suggestions License Live Assistant Configuration Component activation status Component activated gt Version and producer informations 13 Live Assistant tai help TEFA for Joong SMART SOLUTIONS SETTING AGENTS If you install component setting no agents it will show always form representing the offline mode The offline form is showed when no agents are currently available on your site so that the customers can leave a message that you can reply later Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomlal Open Source Content Management Sei qui Home Events My Events Language Switcher co Profile Friends Groups Photos Videos Events 0 Italiano x My Events CB Online y agente Events Events Pending Invitations PastEvents Search Import Create Event menuita Sort by Creation date Upcoming
19. expiration code renewal Renewal expiration date code generated 2012 11 28 for Live Assistant D41yBlloo Carrello acquisti Your cart is empty Once completed the payment a new code will be generated and will be available in Download my product area You have simply to put the new code in the field provided by component license manager and click Activate button to re enable the component for next months as listed below 10 Live Assistant professiongi heip desk for Joomig SMART SOLUTIONS Administration Site Users Menus Content Components Extensions Help Live Assistant License professional heip desk for Joomla Component activation status Info expiration date Info domain activation code B Expiration date 2012 11 21 Domain activation code v69MvMgO Insert new expiration code Activate Number of max activable domain 999 Number of activated domains 7 Joomla 2 5 8 Joomla 9 is free software released under the GNU General Public License Once you have activated the component will be active again for next X months Administration Site Users Menus Content Components Extensions Help Live Assistant License professional help desk for Joomla Valid and accepted code component has been succesfully activated Component activation status Info expiration date Info domain activation code Expiration date 2013 05 27 Domain activation code v69MvMgO B Remainin
20. g days 180 Number of max activable domain 999 Number of activated domains 7 Joomla 2 5 8 is free software released under the GNU General Public License Moreover a reminder will be visible on all your Joomla admin area at the top right corner to let you know exactly and in every moment the date of license expire 11 Live Assistant professional heip desk for Joomig SMART SOLUTIONS Live Assistant reminder for license code expiration Multilanguage Status 4 1 visitor 1 Admin 0 88 View Site Live Assistant Activation status info License code expiration 2013 05 27 E z v Last 5 Logged in Users k Location ID Last Activity Logout Menu Manager User Manager agente Site 44 2012 11 27 23 13 19 T Super User Administrator 42 2012 11 27 22 48 02 Top 5 Popular Articles Last 5 Added Articles Edit Profile Joomla 2 5 8 Joomla 9 is free software released under the GNU General Public License 12 Live Assistant profe help desk jor Joong SMART SOLUTIONS CONTROL PANEL Live Assistant control panel is the starting point for all your activities On the left side you will find the tasks icons on the right side you will see information about component license status component activation component version and manifacturer Administration Joomla Site Us
21. he chat bar indicating the number of customers that has been assigned to him Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Joomilal Open Source Content Management Sei qui Home Events My Events Language Switcher ft Profile Friends Groups Photos Videos Events a 0 Italiano v My Events CB Online agente AIl Events Events Pending Invitations Past Events Search Import Create Event menuita Sort by Creation date Upcoming link1 a No events found Smart Search Module Cerca No customers assigned Cerca per Autore Cerca tutti Cerca per Categoria Cerca tutti Cerca per Paese Cerca tutti 5 Online customers 0 5 Cerca per Regione I The component encapsulate a complex algorithm of load balancing between customers and available agents If you have more than 1 agents connected the new incoming visitors will be distributed among the agents depending on the number of user load This ensure that the component automatically assigns incoming customers to the most free agent that 1s the agents serving fewer customers 16 Live Assistant profe tai Agip FA Fi Qf SMART SOLUTIONS Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Open Source Content Management Sei qui Home Events My
22. iliates Resources Live Assistant Products support ticketing 9 Joomlai 5 LiveAssistant v 1 0 2 Joomla1 6 1 7 2 5 LiveAssistant v 1 0 ERE 9 Joomla3 0 LiveAssistant v 1 0 Show cart Activation domain code generated on 2012 11 29 valid for 1 domains v6lyv6ky Utenti Online Generated domain code downloadable Ser vizi Sitemap Contatti Once obtained the domain activation code you have to insert it in the component field and press Activate button as shown below and you will gain component activation Moreover the component will show you the status of the domain code you purchased with details e Domain code e Number of activable domains e Numer of activated domains Live Assistant profe help desk for Joona SMART SOLUTIONS Finally the Component activation status will show enabled and the chat bar will be visible in frontend site If you uninstall and install again the component on the same domain you will be able to use again the same code with no increment on its activated domains Administration Site Users Menus Component status still not activated Live Assis professional heip desk f Component activation status Insert domain activation code and Info expiration date press Activate Expiration date 2013 05 27 Please insert activatio Remaining days 180 Insert domain a
23. ime jQuery settings and response email data It s important the select to decide the customers groups the groups of users that are to be considered valid to use chat and be assigned to agents If a user isn t an agent and isn t a user contained in a customers groups won t see and use chat because he s not a potential target of component Finally the skype integration let you decide if skype should be available for agents serving customers If an agent is logged on skype could decide to be called for an audio video conference 36 SMART SOLUTIONS Live Assistant professional heip desk for Joomig 37 Live Assistant nai Agip esa for Joormig SMART SOLUTIONS SUPPORT For any support requirements for reporting bugs requests for customization Implementing new features you can receive support through the site www 2punti eu url http www jomextension com support html Note Support is provided ONLY for those who buy the product and for a month from the date of purchase To receive support you must be logged in 38
24. it will show a lightbox that allows you to see the actual page the user are viewing Click to open lightbox with current visited page for this user Stats by users User complete name Username User group Last activity Current page http joomla25 index php firefox firefox Registered 14 47 51 29 11 2012 http joomla25 Guest_60 14 47 52 29 11 2012 gt http joomla25 index php agent agent Editor 14 47 51 29 11 2012 As the final realtime stats view you can see also the number of users currently viewing a page with the activable lightbox button on the Current page column 24 SMART SOLUTIONS Current page Click to open lightbox with current page view http joomla25 http joomla25 index php Live Assistant professional heip desk for Joomla Last visit time 14 58 16 29 11 2012 14 58 08 29 11 2012 25 Live Assistant professional heip desk for Joomig SMART SOLUTIONS ANALYTICS STATS Clicking on the Analytics stats you will have access to a control panel with graphs and details about trend of visits on our site by period For default you will see always the current month period but with calendar filters you can quickly extend or reduce the period within with you want extract graph data Inside the first panel you can see stats details for visitors pages and calculated average data both in text
25. loped for Joomla platform and are available for download on site Best regards Account Menager Path p Toggle editor Joomia 255 wummanguage sts di ivir amp 0 vewste O ogor Live Assistant Activation status info License code expiration 2013 05 27 Ug apply sae Reolimessage messages list Send reply email message 22 p Live Assistant professional heip desk for Joomla SMART SOLUTIONS Administration Joomlat Users Menus Content Components Extensions wutnangusge Simus di ivicmor di 1 0 0 vease O ogor Live Assistant Activation status info License code expiration 2013 05 27 n mg save Replymessage messages list Q Live Assistant Message details Response message correctly sent Details ID 9 Customer name Wiliam Smith Contact email address wsmitvox gmail com Message text would like know something about your products Request flagged as worked automatically Message responses Hi William our products are developed for Joomla platform and History of sent messages sre available for download on our site 2012 11 29 14 28 46 Best regards account manager Response subject Uk FEJN gt Paraga eo LES 2l x x 292 Compose your response 2D Live Assistant professiongi heip desk for Joomig
26. mers that will have that agent assigned will see the Skype iconset to start a Skype Call or a Skype Instant Messaging 30 e Live Assistant pr ape 55a tai Fe Of SMART SOLUTIONS Dimensioni carattere Aumenta Resetta Diminuisci Cerca HOME SAMPLE SITES JOOMLA ORG Open Source Content Management Sei qui Home Events My Events Language Switcher c Profile Friends Groups Photos Videos Italiano agent gt I Help desk My name firefox CB Online My Events agent hi do you need help agent yp firefox yes i would like know agent AIl Events MyEvents Pending Invitations PastEvents Search some more about your firefox service menuita Skype iconset to link1 No events fou An agent has been as start c all to you and now you him for support Smart Search Module Cerca Cerca per Autore Cerca tutti agent yp X Online agents 1 5 Once customer click on the icon he will start the call his Skype software ESF Skype marcofellini1036 I tans myskypeid Skype Contatti Chiama Visualizza Strumenti Aiuto Skype Conversazione Chiama Visualizza Strumenti Aiuto Gr marco fellini sas Chiama i telefoni A Contatti myskypeid myskypeid in chiamata i Aggiungi un contatta 3l SMART SOLUTIONS Live Assistant professional heip desk for Joomig 32
27. n fill the form with name email and a short message fields all required so that it let you having all needed information to contact the potential customer Dimensioni carattere Aumenta Resetta Diminuisci HOME SAMPLE SITES JOOMLA ORG Joomilal Open Source Content Management Sei qui Home Language Switcher link1 Italiano Members Login CB Online Please register to view this section agent Username Password menuita Remember me link1 gt Login Forgot your password Smart Search Module Forgot your username Create an account Cerca Cerca per Autore Cerca tutti v Cerca ner Cateanria Help desk v My name Guest 2919 We are offline at the moment please leave a message and we ll contact you as soon as possible Thanks Name required Wiliam Email Message required I would like know something about your products UBMIT 5 Online agents 0 5 When the user click the submit button a short message is shown so that he knows that will be contacted as soon as possible and the form is cleared and prepared for another message 20 SMART SOLUTIONS HOME SAMPLE SITES JOOMLA ORG Open Source Content Management Live Assistant professiona i heipn desk for Joomig Sei qui Home Language Switcher link1 Italiano Y Members Login CB Online Please register to view this section agent Us
28. o contact him Analytics stats the component elaborates stats data by period involving visited page numbers of visitors avarage time visit data and generate advanced graph data also exportable in PDF format Suggestions system for agents admins can prepare a set of suggestions that an agent can use from frontend chat system to answer customers with standard phrases Skype integration an agent available on skype can decide to be called directly by customers that will see an icon to start the skype audio video call only If customers have skype installed on their pc files sharing exchange between users with Drag and Drop HTML5 feature if supported integrated avatar management with re size crop automatic avatars generation if none provided by users chat conversation exporting feature text format Emoticons with option to select image directly from the pop up or write the shortcut by staying with the mouse pointer on the images of emoticons a title is displayed corresponding to the keystroke shortcut Sounds for incoming messages and for new connected customers Live Assistant rai TEFA for Joo ra SMART SOLUTIONS INSTALLATION The installation of the component is fully easy plug amp play enter the site administrator Extensions click on Install Uninstall for Joomla 1 5 or Extensions click on Manage Extensions for Joomla 1 6 1 7 2 5 3 0 Look f
29. or the downloaded package iveass15 v1 0 zip for Joomla 1 5 5525 v1 0 zip for Joomla 1 6 1 7 2 5 or liveass30 v1 0 zip for Joomla 3 0 on your PC from the button Browse Click the button Upload File amp Install the installation is completed without errors the component will display a message of success installation and will be immediately active and visible as an application bar at the bottom of the front end pages The component will be so active on all your Joomla Site after inserting activation code thanks to a plugin system that does not require additional configurations and makes immediate use of the component However you should be aware that if you put an iframe to the same host site you can view the chat bar in the outer frame and in the inner frame IMPORTANT NOTE the component must be NO linked to any menu Live Assistant professional heip desk for Joomig SMART SOLUTIONS ACTIVATION WITH DOMAIN CODE The component will need to be activated before use it with the domain license code you obtained during purchasing When you choose for how many domains you want to buy the code it will generate a random code that you will receive in the order email and that you will access in your Download my products area 0 A E e S L 0 Sei connesso come customer 1 P Logout Download my products area Home Joomla Extensions Vendors Aff
30. r site 26 SMART SOLUTIONS Pages that users arrive on your site Landing pages Page http joomla25 index php http joomla25 Live Assistant professional heip desk for Pages that user leave off from your site Leave off pages Number of users Page Number of users 2 http joomla25 index php component users view login 2 2 http joomla25 index php 1 http joomla25 1 Inside the last 2 panels you can see two lists that are showing pages visited by users and the total list of users that visited your site Page http joomla25 index php http joomla25 http joomla25 index php component users view login Name of user Last visit Guest 2919 2012 11 29 14 46 34 Guest 4532 2012 11 28 17 17 41 Guest 60 2012 11 29 14 46 14 Browser Firefox Chrome Internet Explorer Visits by page Last visit 2012 11 29 14 46 34 2012 11 29 14 46 14 2012 11 28 17 17 41 Visits by user Operating system Windows NT Windows NT Windows NT Click to open details list Click to open details list Moreover clicking on the numeric buttons you will open a popup that shows the detailed list of users that viewed a page or the detailed list of pages visited by a user Users visit Guest 2919 Guest 2919 Guest 4532 Single page stats details Last visit date 2012 11 29 14 46 34 2012 11 28 17 17 52 2012 11 28
31. server with MySql database engine Component is tested for fully work on Linux server and MySql database on other environment unexpected errors can occurre Supported desktop browser are 1 5 5 e Firefox 3 0 Chrome 4 0 e Safari 3 1 Opera 9 0 Supported mobile browser are e 105 Safari 5 0 e Android browser 3 0 e Blackberry 7 0 e Opera Mobile 12 1 e Chrome Firefox for Android all versions Opera Mini browser and old version of 10S and Android browser are not fully supported Live Assistant ase EEE di hein TIFA for Joong NOS SMART SOLUTIONS INTRODUCTION Live Assistant is a powerful tool to take advantages of your customers visits on your site With Live Assistant you can manage visitors of your site once they arrive on your pages contact them as soon as possible monitor their actions and viewed pages increment sales of your products The component 15 delivered in native release for Joomla 1 5 2 5 3 0 The 2 5 version 15 also working for Joomla 1 6 and 1 7 For every need simply use the functionality of ticketing and will be given timely responses The service lasts one month from the date of purchase For the front end you can choose different languages English Italian French German Spanish explicitly from the component configuration while the back end 15 translated from the selected language pack Joomla Within available languages English Italian Live Assistant f
32. ual and graphic format Following this you will see graphical view for geolocation data operating system and browser Clear stats cache atus 4 2 Visitors 1Admin 0 B8 View Site Users Menus Content Components Extensions Export PDF report of analytics stats istant Activation status info License code exp Live Assistant Analytics stats Coe rofessional hei desk for Joom a mm Export PDF Clean cache Control panel Filter by date From 2012 11 01 To 2012 11 30 Go Stats details Rnalutics stats Geo located users Users percentage m Total visited pages 7 m italy 4 Total visitors 4 m Average visit life 05 27 05 m Average 1 75 Visitors Life nin Pages user Operating system stats 0S percentage Browser stats E Crone 25 Browser percentage Firefox 50 m Chrome 1 0 Internet Explorer 25 m Windows NT 4 m Firefox 2 m internet Explorer 1 In the following panels you will see a sort of two charts that represent the initial page more viewed landing page with highest value of first visit and the last page visited before a user leave off your site This can be very useful for SEO optimization on you site pages because let you understand if a page is penalizing the permanence of a user that leave your site too early or if a page has been indexed very well by serach engine being the first page that a user see when arrives on you
33. unctionalities Agents management you can choose what users can have the role of agents and serve incoming cutomers Customers groups management you can choose what groups of your Joomla system have to be considered valid incoming customers By default guest users and low level Registered users are considered target customers Offline mode when no agents are online the component automatically enters in offline mode showing a form to let customers leave a message that you can track and answer from administration Messages administration listing you can view delete and export all exchanged messages between users Offline messages administration listing you can view delete and export all exchanged messages leaved by customers during the offline mode period Integrated ticketing system for offline messages the component is capable of sending responses to customers that leaved a message during the offline mode simply entering in message admin area moreover responses to a question are stored for a history display Live Assistant tai jor Joo wT a NOS SMART SOLUTIONS Realtime stats tracking in admin area an agent with right permission can see in realtime what s going on site with detailed graph stats and listing Realtime information for agents in frontend chat an agent can watch in realtime the page the customers is on and know the geolocation language of incoming customers to choose appropriate language t
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