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Payment Center User Manual

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1. Payment Center User Manual Comprise Technologies Inc Technical Support 800 531 0132 1041 Route 36 PO BOX 425 Sales 800 854 6822 Navesink NJ 07752 PCUM_109 www Comprise lechnologies com WELCOME Thank you for purchasing Payment Center We hope you find this product easy to use It should start saving you time and money immediately If you have any questions about Payment Center please call our customer support department toll free at 300 531 0132 during normal business hours We welcome your feedback and suggestions for improving this or any Comprise product Suggestions for enhancements are coordinated by our Customer Services Manager Christopher Hayes who can be contacted by email at chayes comprisetechnologies com All materials originated pursuant to this product are the exclusive property of Comprise including trade secret patent title to copyright in all copyrightable material title to all intellectual property and any other protectable rights or interests under state federal or international law Subject to the terms and conditions of the License Agreement the Customer may use the Comprise Software solely in the conduct of the business of the Customer The Software will be provided by Comprise only in machine readable object code 2 Comprise Technologies Inc 2011 Customer Support 800 531 0132 IMPORTANT NOTICES PRODUCT DEVELOPMENT Comprise pursues a policy of ongoing product development Re
2. The Payment Center Transaction Type Report shows the data sorted by each transaction type The starting balance the change and the ending balance for each transaction type with sub totals and totals for all Payment Centers is displayed Transactions Types 1 Add Value Add value to account Visitor Card Purchase Visitor Card Deduct Value Deduct value from account Fee Payment Fee Payment Copy Card Purchase Copy Card GE E Payment Center Transaction Type Report History Detail Criteria Selection 1 Select appropriate report criteria 2 Click Preview Payment Center Transaction Type Report Please select the report information below All e e History 05 01 2011 00 00 05 24 2011 23 59 Report Type Detail Criteria Field Description Payment Center Reports a Center Transaction Type Report History L o Field Label Label Field Label Description 0 Select report criteria and click Preview to generate Report Report CE eege be generated per selected criteria Payment Center Select All or Payment Centerf toincludeinrepore History Select for Historical Report Report Type Selecteportype Detail Select for DetailReport P Comprise Technologies Inc O 2011 Customer Support 800 531 0132 71 Sample Payment Center Transaction Type Report History Detail 742182011 S PAYMENT Pmt Ctr Breakdown Report Detail mart E From 5 1 2011 to 5 24 2011 Terminal A
3. OverflowBin__ 0 1 3 3 MM ma 0 oaos a a o CC 32 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 PAYMENT CENTER COUNTING OFFICE REPORT Reconciliation Date Collection Date or Report available in some versions Library Terminal ID Your Name Your Phone Follow These Instructions Carefully To Create an Accurate Report 1 Enter currency quantities from the Collection Report and the Field Count in Columns A amp B 2 Empty contents of bag separate bills and coins by denomination count and enter quantities in Column C A B C D E Item Column Collection Report Field Count Office Count Total Collection DE LI Bag Count Verification L Bag counts reconcile with Column A Collection Report Ll Bag counts reconcile with Column B Field Count Ll Bag counts DO NOT reconcile with Collection or Field Count Deposit Amount Sign your name below and submit to Office Manager on Duty Counter s Signature Manager on Duty Manager confirms Report Reconciliation Comprise Technologies Inc O 2011 Customer Support 800 531 0132 33 MAINTENANCE CONTROL To access the Payment Center Maintenance Control SAM Maintenance Control Existing Coins Bills 1 On Self Service Payment Center screen click Deposit To My Nickels Dimes Quarters Bills Overage Bin Account ie 12 66 300 0 2 Click Enter ID and key this number in the ID field e Eject Eject Ej
4. Customer Support 800 531 0132 EXPORTING REPORTS TO CSV AND TSV FILE FORMATS SAM reports can be exported into COMMA SEPARATED VALUES CSV file format as well as TAB SEPARATED VALUES TSV FILE FORMAT Comma Separated Values CSV FILE FORMAT 1 To Export to CSV select Comma and click Export 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report EE Select the criteria required then click Preview Zone Highlands Public Library DI Comma Tab fi it llo iL A r Parameters Za Group Tree M CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library f File Download Xx The Protessional s Choice Do you want to open or save this file Last Year Name Directors 02152011 csv Type Microsoft Office Excel Comma Separated Values Fil From 192 168 1 121 Open Save Cancel Last Year Session Number of PC Sessions Average Session Lenath Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially e 5 harm your computer If you do not trust the source do not open or EE save this fle What s the risk Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO OO A AM 3 Upon clicki
5. Receipt printer shows Red Light Money Handler not accepting Dollar Bills Money Handler not accepting coins Suddenly all available options are displaying this is the default settings for the APM 76 Check if it is plugged in Check if wall outlet has power Open lower cabinet and check surge protector Open cabinet and check individual power cables Check surge protector to make sure all three plugs are in Check to make sure the workstations are running correctly This could be an issue with the SmartServer Make sure that the money handler is reading the right amount If it is not power cycle the unit or use the coin acceptor maintenance instructions in this manual This can be caused by not enough change in the coin acceptor try adding more change If the Payment Center is not giving any change make sure the money handler is plugged into Com 1 Make sure the money handler is plugged into Com 1 The coin acceptor might not have the minimum amount of coins in it check levels and try adding more If the Payment Center is not giving any taking or making change make sure the money handler is plugged into Com 1 Power Cycle Re calibrate touch screen per instructions in this manual FlyTech Handheld might be internal connection issue Exit out of deposit screen and try again Touch Dynamic check the USB cable in the back and make sure that it is plugged in Refer to the Printer section of this manual to see ho
6. You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone Add Websites I Require server verification https for all sites in this zone Close Trusted sites x You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone Add Websites I Require server verification https for all sites in this zone Close Inc O 2011 Customer Support 800 531 0132 Click Custom Level Automatic prompting For Activex controls ean KS Eed Geer General Security Privacy Content Connections Programs Advanced Enable Select a zone to view or change security settings d Binary and script behaviors e i Y O CH Administrator approved Internet Localintranet Trusted sites Restricted sites O Disable Y EN websites SER Geh Enable except those listed in trusted and EES a Display video and animation on webpage that does not us Security level for this zone Geh Disable Custom CH Enable Custom settings A en d Download signed Activex controls CH Disable Y Enable Protected Mode requires restarting Internet Explorer Custom level Defaultlevel O Enable Resetall zones to defaultlevel a Prompt a Download unsigned ActiveX controls CH Disable CH Enable CG Prompt 9 Initialize and scr
7. gt lt TextValue gt Internet Application Management lt Textvalue gt lt Text gt lt Text Name Text43 gt lt TextValue gt Last Year lt TextValue gt lt Text gt lt Text Name Text44 gt lt TextValue gt Last Month lt Textvalue gt lt Text gt lt Text Name Text45 gt 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Prev Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma e Tab Export r Parameters Pg Group Tree M 4 1 11 gt WwW 100 v Ir e Ka CRYSTAL REPORTS Main Report Save As Save in 2 Desktop DI OPC My Documents d My Computer Recent amy Network Places Number ofPC Sessions Desktop Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions My Network EA save Users with 10 Sessions je Save Cancel A The Protessional s Choice new Folder 2 My Computer Com Places Users with 10 Sessions XML Document D Comprise Technologies Inc O 2011 Customer Support 800 531 0132 59 PAYMENT CENTER REPORTS To access the Payment Center Reports 1 Access the Payment Center Interface by entering a User Name and Password at the SAM SmartSe
8. D Eject Eject Eject Meters Eject All Coins Eject All Eject All Eject All Reset Load Coins Coins Low Limit Nickels 10 Dimes io0 Quarters 4 System Options Kiosk ID 1111 Terminate Kiosk Press To Select A Service Collections Maintenance Cancel SAM Maintenance Control Activity Heport Date of Last Collection 9 28 2010 Date of This Collection 9 28 2010 Days for This Collection 0 days S 10 00 Coins to Bin Bills In Total Paid In Net Paid In Number of Withdraws Coin Count in Tube 1 Nickels Coin Count in Tube 2 Dimes Coin Count in Tube 3 Quarters Coin Count in Tube 4 Dollars cont 5 SAM Maistenance Coskrol Press To Select A Service Collections Maintenance Cancel Member Identification and PIN ld lc al PRES the D brutos Enter PIM and Press OK for Normal Terminal Operations or Press Cancel fo Terminale Es non Co Ce prose Ente Dj Lo Ken en 1 Ve card pie Touch Fae or Cam vn Leen Card Number Enter ID Dib na rant A BING de MGE Bay Dr A E E ai Start balance Amount Deposited 0 00 25 EMPTY COINS BILLS AND OVERAGE BIN The Coins Bills and Overage Bin do not have to be emptied at the same time Just the coins or only bills and overage bin can be removed as desired To empty coins bills and overage bin follow these steps SEH e self Service Payment Center Deposit To My Account
9. Debit Cards allow debit cards will not be enabled if not selected Enable Fee select for Payment Center to allow Payment fee payments will not be enabled if not selected select for Payment Center to allow Enable Cash Out cash out will not be enabled if not selected Cash Low Limit Designate the minimum dollar Options amount and number of coins The Red Low Change Indicator Once the value of the coins in the light will stay on as machine falls below this dollar long as the coins in amount the Red Low Change the machine do Indicator light will turn on Cash not add up to this out refunds etc will not be Amount value minimum dollar amount processed when Red light is on Nickel Count minimumnumberofnickels o o Z o o O Dime Count minimum number of dimes Quarter Count minimum number of quarters Z o Dollar Count minimumnumberofdollarcoins 16 Comprise Technologies Inc 2011 Customer Support 800 531 0132 Field Description Admin Payment Center Payment Center Options Field Label Field Specifications Visitor Card Enter desired text information text will be printed on Visitor Card Options etc or Copy Card Enable Visitor Card select to allow Visitor Card option will be disabled if not Purchase purchase at the Payment Center selected Enter price in cents Enter price for Visitor Card Maximum 14 select the appropriate card The number of digits of Card Length Card Length di
10. Eg Group Tree M bh a H tr fro QD A Main Report 203 r 201 Director s Report Highlands Public Library gt Wi Ie e pe Pepfassbrrals Choe Month To Date Last Month Last Year Month To Date Last Month Last Year Session Management Humber of PG Sessions 26 foorago Session Length 0100 0 34 03 Unique Users Lisers with I Session Users wih 2 Sessions Users wilh 3 Sessions Users wih Sessions Leer wih 5 Sessions Users with 6 Sessions Users with 7 Sessions Users wilh E Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions e ee ee E oe eo oof e 00 00 0082 ES 8 4 bo Gi ti E 3 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Select the criteria required then click Preview Lone Highlands Public Library Comma Tab 0 of Directors ger fram 192 168 1 121 Completed g a ES Parameters Fa Group Tree H 4 hb Lo e H t IF _ it TAL REPORTS File Download Main Report Do you want to open or save this file PS Hame rt 23 2011 Type RPT 675KB From 192 168 1 121 The professional s Choice Open Save Cancel InternetApplication Management Wide fles from the Intemet can be useful some Mes can pr er talk Session Management ham pow ER More bg source do hot open or Number or P Sessions Average Session Length Unique Users Users with 1 Session
11. Inc O 2011 Customer Support 800 531 0132 CRYSTAL REPORTS 20 28 57 Export to XML 1 Select XML and click Export Director s Report E Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma Tab Export a SS Parameters Pg Group Tree M 4 1 e 1 gt M t 100 gt e KA di REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library e e The Protessional s Choice Month To Date Last Month Last Year Last Year Number of PC Sessions File Format Average Session Lenath XML Unique Users Page Range Users with 1 Session AlPages Users with 2 Sessions Select Pages Users with 3 Sessions Users with 4 Sessions From Tol Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO amp Mm 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Prev Select the criteria required then click Preview Preview Zone Highlands Public Library D C Comma PG Tab Export a 3 Parameters Za Group Tree M 4 D Jo gt w how Co J CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library File Download X Do you want to open or saye this file The Protessional s Choice Last Year O Name CrystalRep
12. Number of PC Sessions Average session Length Unique Users Users with I Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with D sessions Users with 9 Sessions Users with 10 Sessions Users with 104 Sessions 2115 2011 Director s Report Highlands Public Library Month To Date Last Month Last Year Monty Penate Lest Month Lanea 26 35 35 0 24 05 0 06 01 0 06 01 19 14 ooo Fo oocoFf OOoODOoOOoOO P Uu a amu 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview Zone PG Tab oe Parameters Pg Group Tree M C Comma Main Report The Professional s Choice Number of PC Sessions Average Session Lenath Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions na gt mel _Preview _Export 10 Jel 1 Save S Save in 2 Desktop D Q eg My Documents GH Recent E Desktop New Folder 2 E CH My Documents g e My Computer a My Network Places CrustalReporiviewerl rt Rich Text Format y File name Save as type Comprise Technologies
13. of a cash out and reload service call The Payment Center Collection Report is only available through the Payment Center Maintenance Interface This report documents all transactional information for the Payment Center from the last time a collection report was run COLLECTION REPORT You will have to close the program in order to access the Collection Report Follow these steps to generate a Collection Report 1 On the Self Service Payment Center click Deposit To My Account Click Enter ID and key this number in the ID field 0256838262345 Click OK You will be prompted to enter the Service PIN Scan the barcode provided in Appendix C click OK Click Collections The SAM Maintenance Control Activity Report will be displayed Clicking OK will prompt you with the message Would you like to print the coin bill report No will return to Maintenance Control screen Yes will print the report on receipt paper and go back to Maintenance Control screen Comprise Technologies Inc O 2011 Customer Support 800 531 0132 SAM Maintenance Control Activity Report Date of Last Collection 9 29 2010 Date of This Collection 9 29 2010 Days for This Collection 0 days Coin In 3 05 Coin Out 0 00 Coins to Bin 0 2 00 5 05 5 05 Number of Withdraws 0 00 Coin Count in Tube 1 Nickels 12 Coin Count in Tube 2 Dimes 12 Coin Count in Tube 3 Quarters 5 Coin Count in Tube 4 Dollars 0 cance
14. report selections and options All reports are date range driven and can be run for all or individual zones with summary and detail options available for selected reports as well New reports are developed periodically to meet client needs and or requests Please contact Comprise for report inquiries ACTIVEX CONTROL FOR CRYSTAL REPORTS Install ActiveX Control for Crystal Reports Ensure Website is not blocked by AntiVirus software or other security implementation In order to utilize the print and export features it is necessary to install an ActiveX Control from Crystal Reports ActiveX controls are programming tools that provide added functionality to Web based applications similar to Java When attempting to print reports after upgrading to NET and crystal reports this error box may pop up after 4 sne ges ep ansima clicking Print Click Install MEIS LOSE Le SOO 16 1108 Sea CATA EMI CH a If this box pops up click Retry To display the webpage again the web browser needs to A resend the information you ve previously submitted If you were making a purchase you should click Cancel to avoid a duplicate transaction Otherwise click Retry to display the webpage again IE is still blocking scripts if this box comes up Windows has blocked this software because it can t verify the publisher Name PrintControl cab Publisher Unknown Publisher Cox P To help protect your computer Window
15. what you would like your Payment Center to accomplish For example if you do not want Fine Payments completed at the Payment Center you can remove that button from the Payment Center Options TOUCH SCREEN MENU OPTIONS On the Self Service Payment Center there are several options available to the user Only the options enabled by the library will be available Deposit to My Account Users can add money to their account for print copy or other payments Bills and coins are accepted in the money handler and change is returned if necessary Fine Payment Users can pay a fine Or can be configured for any other purchase Create a Visitor Card Users can obtain a visitor card for use with SAM Get a Copy Card Users can purchase copy cards for use in copy controlled devices Change from My Account Users can cash out their account if permitted by library policy When a transaction is completed the Payment Center prints a receipt with complete transaction details Self Service Payment Center Servicio de Pago Autom tico Deposit To My Account Insertar dinero en mi cuenta Fine Payment Pagar multas a la biblioteca Create A Visitor Account Crear Targeta de visitante Get A Copy Card Crear Targeta De Copiadora Change From My Account Sacar Dinero de Mi cuenta English Espanol _ Espa ol Pered by Smarten Smart Main Menu Display in English for Main Menu Display in Spanish for All All Available Selections Available Selection
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17. 1 day Print Black amp White 1 00 Print Color 1 25 Thank You for Using Comprise Kiosk Please came again Comprise Technologies Inc O 2011 Customer Support 800 531 0132 23 LOAD COINS To Load coins follow these steps 1 From the Self Service Payment Center menu click Deposit To My Account Deposit Ta My Account Fine Payment Create A Visitor Account Get A Copy Card Engish Espa ol Deposit To My Account 2 Click Enter ID and key this number in the ID field 0256838262345 ACTA Card Number Enter ID Start balance 0 00 Amount Deposited 0 00 Pay By New Balance 000 card Cancel 3 Youwill be prompted to enter the Service PIN Scan the barcode provided in Appendix G click OK Eea Irv Ufer OD ed PAL thari PRESS Fa OK bation Enter FIN and Press OK for Normal Terminal Operations or Press Cancel to Terminate 4 Click Maintenance EE Maintenance Cancel Existing Coins Bills Nickels Dimes Quarters Bills Overage Bin 0 A A Note On a new machine the Existing Coins Bills are set to 0 2 PERE EOI AGO Eject All Eject AN Eject AN Reset Load Coins 5 The Maintenance Control Screen will open To start loading coins press Load Coins Coins Lew Limit Nickels 10 Dimes 10 Quarters 4 System Options Kiosk ID 87 _Terminate Kiosk Cancel x Exsting Coins Bils 6 The Load Coins button will change to Finish At any point dur
18. 83 5 6 2011 11 13 444M 53 00 61 00 4 00 Add Value 12345003253202 66 2011 11 14 01 7AM 14 00 5 35 19 35 Add Value 12345003447287 66 2011 11 15 024M 5216 00 50 40 16 40 Add Value 12345004294341 56 2011 11 15 37AM 617 00 60 45 617 45 Add Value 12345004395181 562011 11 16 054M 519 55 50 50 20 05 Add Value 12345004294341 56 2011 2 46 53PM 5617 45 52 25 19 70 Add Value 12345003447287 5 6 2011 247 42PM 516 40 0 75 17 15 Report Field Description Payment Center Reports Payment Center Reconciliation Report History Detail Feld Label Report Til Report generation date AAA From to Date Report Time frame 64 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Report Field Description Payment Center Reports Payment Center Reconciliation Report History Detail Field Label Description Terminal Terminal s included in report S By Terminal ID Terminal of total dollar value ONLY Payment Centers with transactions during this time Terminal ID Terminal ID period will be displayed Includes Maintenance addition Transaction Type Type of transaction and subtraction Account ID Number User Account ID Number Date Time Date and time of transaction Starting Balance start balance Addition Subtraction transaction addition subtraction The entire amount a user enters for a Visitor Card is added to Ending Balance post transaction balance the Payment Center total ONLY Payment Centers with Number
19. Dollars accept dollar coins will not be accepted if not selected Comprise Technologies Inc O 2011 Customer Support 800 531 0132 15 Field Description Admin Payment Center Payment Center Options Field Label Field Specifications Designate Bill denominations to be Allowed Bills accepted by Payment Center select for Payment Center to 1 Dollar accept 1 Dollar bills will not be accepted if not selected select for Payment Center to 5 Dollars accept 5 Dollar bills will not be accepted if not selected select for Payment Center to 10 Dollars accept quarters will not be accepted if not selected select for Payment Center to 20 Dollars accept 20 Dollar bills will not be accepted if not selected select for Payment Center to 50 Dollars accept 50 Dollar bills will not be accepted if not selected 100 Dollars Payment Type select for Payment Center to accept 100 Dollar bills will not be accepted if not selected Designate payment type options to be allowed at the Payment Center Options Enable Coin select for Payment Center to allow Bills will not be accepted if not Enable Bill bills selected select for Payment Center to allow Credit cards will not be accepted if Enable Credit Card credit cards not selected Enable PED not select to enable PIN Encryption select for Payment Center to allow Coins will not be accepted if not coins selected available at this PED used to enter Device for Payment Center to time PIN for
20. G Office Rep 33 MAINTENANCE CONTRO Erratas cata 34 REESEN 35 ACTIVEX Controlfor Crystal REDONS aida 35 PADUNE REP seere 38 Exporting Reports to CSV and TSV Tile FA NAS Lauen 39 Comma Separated Values CSV File erg E EE 39 Tab Separated Values MER Fe FORMAL EE 41 Expor ne Reports OG OMME AP PIG SS 43 EXDOFE CO CPS ARE NN 43 EXPORT TO PDO RSS ST AA AA AAA AAA te AA a a 46 EXPOrt to Microso Excel 197 2003 NN 48 Export to Microsoft Excel 97 2003 DatasOnily is 50 Export to Microsoft Word 97 2003 E 52 Export to Microsoft Word 97 2003 Ed tableta aia alitas ds 54 Export Rich Text Format RI Re 56 ENO MLE 58 Ettel dee E 60 Payment Center Current Chance ReO SS adi 61 Payment Center Reconciliation Repo LNR 63 Payment Center VS IO RPO TSN 67 Payment Center Transaction TY DE REDO EE 71 TROUBLESHOOTING ve 76 6 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 TOUCA Dynamic Model NN 77 Fender NEA 78 Handheld Modelado aa 79 NEKTES 80 Moe 80 ENN 81 A EE EE 83 EIERE A OI 85 POWER AI AI IAN ad 86 PHI EE 87 Appendix A AP MOS KIA Fav 88 AppendpcA APMINOsk ani Filet CORE EE 89 ele elt B C stomi zaU on CodeS a a ti ito 90 ele ege EE 90 FNS LASSEN 91 Appendix C Payment Center Maintenance Control Bar CodeS sseerssssseresssrccresssseresssecesssrecosssrerossseeressserceesssecesssrecosssreeessseeressseeeesss 92 Check Out These Other Comprise Solutions Sales 800 854 6822 rrrvrrrrnrnnrrnnnnnernnnnernnrnn
21. Lisers with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Lisers with 6 Sessions Lisers with 7 Sessions Lisers with 6 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions CO CO ODC CO CG CH O O CH sch OO e CH sch ki CH sch ww 44 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 4 Upon clicking Open the report with open in the Report Viewer file format CA El Director s Report Select the centena required then click Preview Zone S E m Page Safety r Tools The Report Viewer j al E MON Embedded Connection x R Control Cystalfteporviewest 1 C Comma D ES Perameters Ta Group Tree H Ah Ja Main Report ector s Report Highlands Public Library Deere Month To Date Last Month Last Year Intemet Application Management O O O00002 Month To Date Last Month Last Year Internetapplication Management Session Management Number of PC Sessions Average Session Lengih 0 00 Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with amp Sessions Users vith amp Sessions Users with 7 Sessions Users with amp Sessions Users with 9 Sessions Users with 10 Sessions Lanen uth 10 See ieee 26 Session M mi Session Management 0 34 13 Humber of PC Sessions Average Session Length Uni
22. Network Places New Folder 2 E ions Desktop Average Session Length Unique Users Zei Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions My Network File name CrustalR eport ewer xls v save Users with 10 Sessions Ad Save Cancel E The Prolessional s Choice 17 My Documents C Le Ki My Computer Com Places Users with 10 Sessions Save as type Microsoft Excel Worksheet y Comprise Technologies Inc O 2011 Customer Support 800 531 0132 51 Export to Microsoft Word 97 2003 1 Select MICROSOFT WORD 97 2003 and click Export 2115 2011 Director s Report Highlands Public Library d e The Protessional s Choice Month To Date Last Month Last Year Last Year E a Se ae Number of PC Sessions File Format Average Session Length Microsoft Word 97 2003 Unique Users Page Range Users with 1 Session AlPages Users with 2 Sessions C Select Pages Users with 3 Sessions Users with 4 Sessions From tof Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO amp Mm 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Repor
23. Payment Center Visitor Report History Summary Criteria Selection 1 Select appropriate report criteria 2 Click Preview Payment Center Visitor Report Preview Please select the report information below Payment Center Al x Database History Current From 05 14 2011 00 00 07 21 2011 23 59 Report Type C Detail amp Summary Criteria Field Description Payment Center Reports Payment Center Visitor Report History Summary Field Label Description Select report criteria and click Preview to generate Report Report will be generated per selected criteria Select All or Payment Center to include in report HS Select for Historical Report he S Select start date for report Select end date for report Select Report Type KH Select for Summary Report ee Comprise Technologies Inc 2011 Customer Support 800 531 0132 69 Sample Payment Center Visitor Report History Summary 1216 2011 PAYMENT Pmt Ctr Visitor Report Summary Smart NT From 5142011 to 721 2011 Terminal All Cards Created per Terminal ID Terminal ID Report Field Description Payment Center Reports History Summary Description Report generation date Report Title Report Time frame Terminal s included in report Terminal ID visitor card created at total number of visitor cards created per Terminal ID 70 Comprise Technologies Inc 2011 Customer Support 800 531 0132 PAYMENT CENTER TRANSACTION TYPE REPORT
24. Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A P Mm 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report ET Select the criteria required then click Preview _Preview Zone Highlands Public Library DI Comma Tab Export dg E ES Parameters Pg Group Tree M 4 1 1 M j oo Jeff CRYSTAL REPORTS 2018 Main Report 2 15 2011 Director s Report Highlands Public Library File Download X The Protessional s Choice Do you want to open or save this file Last Year Name CrystalReportViewer 1 rtf Type Rich Text Format 346KB Last Year Session Management From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions lie files from eee Sieten some rn potentially Users with 4 Sessions del eg Sec ag 2 aa Spaai Users with 5 Sessions Dr Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A AM 56 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in the RICH TEXT FORMAT RTF file format d NT Se Y gt AM The Frof sskonnai s Cholce Internet Application Management session Management
25. Software COMOS ul UE 8 EE EE 8 Pay Ment Center COMPONEN E 9 eieiei 9 RECO DL VISIO PrN EP EEE EE ENE NN 9 Money Rano ee tacon 9 Payment Centers DECI ICAO ae ee aa anat rana 10 PAYMENT CENTER SET UP nn 11 ACCESSING TNE ELE Np 11 Locallzine Your Payment CEN Eee 12 Callbratine the OC SO ce EE 13 Configuring your Payment Center Functions and Appearance rrrrrrnrnnnrnnnnnrrnrnnnnrnnrnnernnnnnennrnnnennnnnenennnnnennnnnennnnnnennnnunennrnnnesennnnesesnene 14 Enable Disable Payment Center ODIOS sida 15 A y ee ee eee en eee eee 18 APMKiosk ini Description of Each Section scccccsssscscsssccccusscccnsesscueussececusscneuesscucueseesecussceeussesecusseseuusscneusesesecusseseuuse ANEREN EEN 19 USING WE NNN EE 20 HOW do Payment Centers rt 20 TouchScreen MEN ON A A A A AAA A AA A tablet casiers 20 MP 23 De Sd EN ME NM ne da N E E N 23 NE OP Caral CONCA eege 23 Kr 24 Emoty Coins Bills and Overage le eti ass 26 REPORTING AND RECONCILIATION ae 29 ORAN 29 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 5 Recon Poe 30 Instructions for Cashing Out a PAYMENT CENTER and Completing a Field Service Report 30 To Empty Coins Tome EENEG ee e Eed ee 30 TO Add Coins 10 the PAYMENT CENTER av 30 PAYMENTCENTER Field SENERE OT 31 PAYMENT CENTER Field Service Documentation cccccccssssssssseecccccesaesseeececessaaessseeeeeceessaeuseeeceeessseesssseeeeeeessauesseeeceeessaaussesauaaaseess 32 PAYMENTCENTER COURTIN
26. Technologies Inc O 2011 Customer Support 800 531 0132 PAYMENT CENTER COMPONENTS Payment Center Components were chosen for their reliability and ease of replacement The Payment Center consists of standard and optional components touch screen computer money handler optional card swipe and receipt visitor card printer TOUCH SCREEN COMPUTERS Designed for ease of use and durability the main component of the Payment Center is the touch screen computer It is combined a barcode reader with simple touch navigation This ensures intuitive operation even for first time users a key factor for success of any self service solution Handheld Mini Touch Flytech Touch Dynamic with Scanner RECEIPT VISITOR PRINTER This thermal printer was designed for security speed and silence It comes equipped with a locking mechanism to deter unauthorized removal of the printer paper as well as a disabled paper feed button The printer s speed and silent operation makes it perfect for an environment where quiet is of the utmost importance The printer was designed for reliable operation with 37 million lines printed and 1 million receipt cuts MONEY HANDLER The Money Handler houses the bill and coin acceptor Comprise Technologies Inc 2011 Customer Support 800 531 0132 9 PAYMENT CENTER SPECIFICATIONS The Payment Center requires an IP address static or DHCP and communicates via TCP IP with the server The facility m
27. The money Cancel will not be deducted from your account balance 22 Comprise Technologies Inc 2011 Customer Support 800 531 0132 CREDIT CARD PAYMENTS 1 To make a payment by credit card click Pay by Credit Card Swipe your card below please make sure that the card is in the right position 2 Swipe your credit card on the card swipe located on the touch Credit Card Number screen monitor Expiration Date mmiyyyy Name 6 7 8 9 3 EE to the right displays your partial credit card number Amount 0 00 Pana expiration date and your name Example 210 foja Clear dit 4 Enter the amount that you would like to charge GE 5 Click Finish to complete the transaction and obtain a receipt Or Finish Een click Cancel to exit without making a payment Se Feet RECEIPTS A receipt will print after each transaction 2111192007191130 0 30 Comprise Technologies Inc 1041 Route 36 West Navesink NJ Date 11 19 2007 Time 19 11 1D 2222 Starting Balance 0 00 Amount Paid 0 50 Available Balance 0 50 THANK YOU VISITOR CARD COPY CARD When purchasing a Visitor Card or Copy Card an additional receipt is not necessary as the Visitor Copy Card itself is the proof of purchase LI 1 6592 311230 Comprise Technologies Inc 1041 Route 36 West Navesink NJ Created On 11 19 2007 Name V 6592 V 6592 ID 93253112306592 Pin 6592 Visitor Pass good for
28. Touch Finish or Cancel When Done AddValue_Title2_English To Deposit Insert coins bills or press Pay by Credit Card CashOut_Title1_English To Start Scan your card or press Enter ID to key in your card number Payment Center will display your starting account balance Visitor_Title1_English To Buy a Card Deposit Payment and press Finish Payment center will print your Visitor Card Visitor Info English Important Visitor Cards can be used to access library PCs Visitor Card desposits can be used to pay to print documents and make copies CopyCard Titlel English To Create a Copy Account Touch Finish CopyCard Info English Important Copy Cards can be used ONLY to make copies Copy Cards cannot be used at library PCs MainTitle_English Touch a Button to Begin Fine_Title1_English To Start Scan your card or press Enter ID to key in your card number Main_Boton1_English Deposit To My Account Main_Boton2_English Change From My Account Main_Boton3_English Create A Visitor Account Main_Boton4_English Get A Copy Card Main_Boton5_English Fine Payment Main_LanguageBoton1_English English Main LanguageBoton2 English Espafiol Main Title Self Service Payment Center BGround Red 35 BGround Green 21 BGround Blue 77 Text Red 202 Text Green 199 Text Blue 209 Font Type Main Ariel Bold E IDOK Finish E ID FINISH Finish E IDCANCEL Cancel E IDC SEARCH OK E IDC KEYINID Enter ID E IDC TNEWBALANCE New Balance E IDC TAMO
29. Touch Screen icon a 5 e Ze b amp 9 beste Mete Network Sabup eco and Power Opbore Printers and Roos se Corrections Ward Faces Langusa EE EE Terry sel Fat Sn wl Spaxh Syn Sorbo ote vapor Iech Deen 3 From the ELO Touch Screen properties click Align 4 Follow the directions on the next 2 screens and touch the targets x 5 Touch the screen and confirm the cursor follows your finger BID Elo ros x General made Sound Properties 1 About 6 If everything is to your liking click Check Then click Apply and OK Video alignment enables the computer ta convert touchscreen coordinates into i image coordinates 7 Iffurther calibration is necessary the required adjustments can be Align the touchscreen whenever you made from the ELO Touch Screen properties window eech NEE drivers Change the touchmonitor or touchscreen hardware Notice the cursor isn t lined up with wour Finger OK Cancel Apply Help Comprise Technologies Inc O 2011 Customer Support 800 531 0132 13 CONFIGURING YOUR PAYMENT CENTER FUNCTIONS AND APPEARANCE With your Payment Center you have the ability to customize the available touch screen options text and color combinations The touch screen options are configured through the Web Interface Text Color and additional settings are configured in the APMKiosk ini located in the auto updater root system drive inetpub ftproot APM on your SmartS
30. Type Terminal Account ID Date Time Starting Addition Ending ID Number Balance Subtraction Balance Add Value Add Value vistor Card Visitor Card Deduct Value Deduct Value Copy Card Copy Card Maintenance Add Page 1 of 2 Date Title From to Date Report Time frame BY Terminal s included in report Pe Credit per Transaction Type Percent of Credit Card transactions SAM per Transaction Type Percent of SAM transactions Cash per Transaction Type Percent of Cash Transactions Fines are only included in the Totals Once though they app ear in both Summary and Det Transaction Type Transaction type description ail Fine Type Terminal ID Terminal ID for transaction a 74 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Addition Subtraction Addition Subtraction per transaction Comprise Technologies Inc O 2011 Customer Support 800 531 0132 75 TROUBLESHOOTING Payment Center has no power at all Payment Center has no power at one or more component parts Payment Center is slow to access account information Payment Center gives incorrect credit for amount deposited Payment Center takes money but does not give change Funds not being added to account Display reads lt Out of Change gt Display not showing Self Service Payment Center Menu Touch screen PC calibration Barcode Reader not reading bar codes Receipt printer has no paper Receipt printer jammed
31. UNTADDED Amount Deposited E IDC TBALANCE Start balance E IDC TSCANDCARD Card Number E IDC TSCANDCARDFP Card Number E IDC TAMOUNTFP Amount E IDC TAMOUNTPAIDFP Amount Paid E IDC TSAMAMOUNTFP SAM Acc Amount E IDC FINEITEMLISTTITLE LIst of Library Fines E Column Code Code E Column Amount Amount E Column Type Type E Column FineDetail Fine Detail E Column Charge Charge E Column Pay Pay E IDC TNEWAMOUNT New Amount Owed E IDC FINESDETAIL Please select the fines to be paid by touching the fine in the list below E IDC FINEQUESTION Are you finished selecting the fines to be paid E IDC TVISAMOUNTPAID Amount E IDC TVISCHANGEDUE Change Due E IDC VISMESSAGE1 Card Cost E IDC VISMESSAGEL COPYCARD Copy Card Cost 88 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 APPENDIX A APMKIOSK INI FILE CONT E_IDC_TSCANDCARDCO Card Number E IDC TBALANCECO Balance E IDC KEYPADINFO Key In Library ID and PIN then PRESS the OK button E IDC KEYTITLE Member Identification and PIN E KEY IDC OK OK E KEY IDC CLEAR CLEAR E KEY IDC CANCEL CANCEL E IDC FINEBYITEMS Fine Detail E IDC PAYBYSAM Pay By Account E IDC CREDITCARD Pay By Credit Card E IDC CCPAYINST Swipe your card below please make sure that the card is in the right position E IDC CCAMOUNTT Amount E IDC BUTTON11 CIear E IDC SAMEXAMPLET Example 2 10 E IDC CCCT Credit Card Number E IDC CCEXPT Expiration Date mm yyyy E IDC CCNAMET Nam
32. able 1 Select MICROSOFT WORD 97 2003 EDITABLE and click Export Director s Report a Select the criteria required then click Preview Preview Zone Highlands Public Library DI C Comma Tab Export de Es ES Parameters Za Group Tree M 4 Dn Jo gt mm lo Je 18 CRYSTAL REPORTS Main Report 2 16 2011 Director s Report Highlands Public Library e The Prolessional s Choice Month To Date Last Month Last Year Last Year Number of PC Sessions File Format Average Session Length Microsoft Word 97 2003 Editable Unique Users Page Range Users with 1 Session AlPages Users with 2 Sessions C Select Pages Users with 3 Sessions Users with 4 Sessions From tof Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A AM 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Previev Select the criteria required then click Preview _Preview Zone Highlands Public Library DI Comma e Tab Export r g Parameters Pg Group Tree M 4 11 gt NI 100 Ir Ka GRYDTAL REPORTS Main Report 2 16 2011 Director s Report Highlands Public Library P File Download Ki The Protessional s Choice Do you want to open or save this file Last Year Name CrystalReportViewer1 rtf Type Rich Text Form
33. ast Year Name Directors_02152011 txt Type Text Document 100KB Last Year From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions harm your computer If you do not trust the source do not open or save this file What s the risk Users with 5 Sessions ESS Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions ooo OO OO aA bk on wo 3 Upon clicking Open the report with open in the TSV file format gt Directors 02152011 1 txt Notepad File Edit Format View Help Average Document Pages 0 00 O 00 O 00 Number of PC sessions O 00 O 00 Average Session Length 0 00 00 Ooo soc 0 00 00 Unique Users 0 00 mele Users with 1 Session mele with A sessions mele with 3 sessions O 4 J DU DU mele mele mele with Sessions more with Sessions 00 OG OG OG OG OG OG OG OG OG OG OG OG OG OG OG OG mele mele mele mele mele mele DU 3 00 DU DU DU DU DU DU with 6 sessions with 7 sessions with 8 sessions with 9 sessions with 10 sessions with 104 sessions Documents O Average Document Pages Unique Printers O sessions with 1 Page 0 sessions with 2 Pag
34. at 39 2KB Last Year Session Management From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions pana e li i Users with 5 Sessions nr Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions ooo OO OO amp NM 54 Comprise Technologies Inc 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in the MICROSOFT WORD 97 2003 EDITABLE format Tha r SA N P The Proteeploeasi e Chaint 21162011 Director s Report Highlands Public Library Month To Date Last Month d deer NUE of PC mere 26 39 Average Session Length 0 24 03 0 06 01 Unique Users 14 Users with 1 Session Lisers with 2 Sessions Lisers with 3 Sessions Lisers with 4 Sessions Lisers with sessions Lisers with D Sessions Lisers with 7 Sessions Lisers with 8 sessions Lisers with 9 Sessions Lisers with 10 Sessions Users with 10 Sessions 7 DO 00e CH CH Ex ooo OG Last Year Last Year D O D aAa A 40m 7 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview _Preview Highlands Public Library D Tab Export P D neen Bg Grou
35. ate Time Starting Addition Endina ID Number Balance Subtraction Balance 101 101 3 20 102 102 21 05 ggg ggg 0 40 Number of Payment Centers 3 Total For All iw Maintenance 24 65 Total Maintenance 29 80 Total For All iwo Maintenance 54 45 Report Field Description Payment Center Reports Payment Center Reconciliation Report History Summary Description Field Label Date Title Report generation date Report Title From to Date Report Time frame Terminal Terminal s included in report S By Terminal ID Terminal of total dollar value Terminal ID Subtotal of dollar value for each terminal ONLY Payment Centers with Number of Payment transactions during this time Centers Total number of payment centers included in report period will be displayed 66 Comprise Technologies Inc 2011 Customer Support 800 531 0132 Report Field Description Payment Center Reports Payment Center Reconciliation Report History Summary Field Label Description Note Total for All w Maintenance Total dollar value with maintenance transactions Total Maintenance Total dollar value of maintenance transactions The entire amount a user ente Total For All w o rs for a Visitor Card is added t Maintenance Total dollar value without maintenance transactions o the Payment Center total PAYMENT CENTER VISITOR REPORT The Payment Center Visitor Cards Report displays the number of visitor cards created at each of the Paymen
36. bes for stuck coins tap tubes if necessary 5 When ready Cash Out and Eject Coins Count and place coins in cash bag Enter the coin counts in Column B 6 Remove bill vault Count rubber band and place bills in cash bag Enter bill count in Column B 7 Subtract Column B from Column A Document any differences in Column C 8 Replace bill vault and overflow bin Close and lock the Coin and Bill Tower 5 Put the Payment Center into load coins mode procedure is not printed on this form for security Insert the exact coin mix or equivalent total amount shown in Column D Print the Payment Center Maintenance Report again to document the reload staple report on back of this form A B C D Item Column Collection Report Field Count B A Reload Overflow Bin WE ll 20 Dimes CS Quarters pp PA Bs o E DR TotalCounts Ill 6 Sign below The manager on duty will keep a copy place in cash bag seal cash bag and transfer it to counting office Collector s Signature Manager s Signature Staple 2 Visitor Cards and 2 Collection Reports onto back of this form Comprise Technologies Inc O 2011 Customer Support 800 531 0132 31 PAYMENT CENTER FIELD SERVICE DOCUMENTATION Your Name Your Phone Staple visitor cards and 2 maintenance reports here Visitor Card 1 Visitor Card 2 Collection Report Collection Report Before Cash Out After Reload Example Transaction Reconciliation ltem Column Collection B a Road
37. d Number Enter ID To Deposit Insert coins bills or press Pay by Credit Card Start balance 0 00 Amount Deposited 0 00 New Balance 0 00 Cancel Member Identification and PIN Key In Library ID and PIN then PRESS the OK button Enter PIN and Press OK for Normal Terminal Operations or Press Cancel to Terminate Press To Select A Service Collections Maintenance Cancel SAM Main noe Castrol Existing Coins Nickels 13 Dimes 17 Quarters 35 Eject Coins Load Coins Coins Low Limit Nickels 10 Dimes 10 Quarters 4 System Options om Kiosk ID 8 Terminate Kiosk D 11 LOCALIZING YOUR PAYMENT CENTER Loaclizing your Payment Center consists of entering your Server IP address Zone ID and assigning a Kiosk ID 1 Exit the Payment Center application to display the Windows desktop 2 Onthe desktop locate the icon and open the OnScreen Keyboard On Screen Keyboard On Screen ed GE ECO Fs re Fz procin A LES LE LE ten CU BS el Lee LeleltOO for sc ll falrfolrfifefrfolf en soe 21 el yfofnfrf UI cii o at 3 Navigate to the Clntinfo ini file in the C Sam directory E Folders H 4 M Computer El e Local Disk 1C 4 Enter your Server IP address and Zone ID in the appropriate areas Cintinfo ini Notepad 5 To assign a Kiosk ID enter up to three 3 digits next to KioskID in the Settings section This will be your Paymen
38. dler The total next to Amount Please select the fines to be paid by touching the fine in the list below Paid will increase as money is added You can also pay by Credit rear Fine Detail Je 2 Card or SAM Account 14 95 FINE ae Accountin do 3 40 FINE Ove du apl ime 5 Once you reach the amount you wish to pay click Finish to complete the transaction A receipt will print indicating the card number date time and amount paid Note For any split payment transactions involving cash coins the patron Cancel must insert the cash coins in first Then they can put the rest on a card or pay by Account If they use the credit card or deduct from their Account first they will not be able to add coins after that Comprise Technologies Inc 2011 Customer Support 800 531 0132 21 CREATE A VISITOR ACCOUNT 1 Click Create A Visitor Account on the Self Service Payment Center 2 Insert the coins and or bills or pay by credit card 3 Any additional amount added above the cost of the card will be Create A Visitor Account added to your Visitor Account TAPER oe e and press Finish Visitor Accounts are only valid on the issue date Therefore any EE EE money not used should be cashed out via Change from My Important Visitor Cards can be used to access ibrary PCs Account and make copies ID 16023522283865 PIN 4 Click Finish to co
39. e E IDC SAMPAYINST Please enter the amount to be taken from your SAM account below E IDC TSAMACCBALANCE Account Balance E IDC SAMAMOUNTT Amount E OUT OF MONEY There is not enough change in the machine E OVER ACCOUNT LIMIT Your account has reached the limit of money allowed E QUESTION Are you sure that you want to finish your transaction E_INVALID_PIN The PIN entered is invalid E INVALID ID Invalid ID or Fees are 0 E ERROR FINE PAYMENT Some or all of the fines selected failed to be paid please contact the staff for further resolution OutOfChange_English The machine is out of change E P INVOICE SBALANCE Starting Balance E P INVOICE ABALANCE Amount Added E P INVOICE NBALANCE Available Balance INVOICE RBALANCE Amount Returned NVOICE_TIME Time NVOICE_APAID Amount Paid NVOICE_FAMOUNT Fine Fee Amount NVOICE_TID Trans ID NVOICE CCTID Credit Card Trans ID NVOICE_THANKS THANK YOU VIS PAS DATE Created On P VIS PAS NAME Name E P VIS PAS BALANCE Available Balance E P_COPYCARD_MESS This is a Copy Card E CC TICKET Credit Amount E SAM TICKET Sam Amount E CASH TICKET Cash Amount LANGUAGE 2 REPEATS THE SAME OPTIONS AS ENGLISH P_ P_I P_I P_I P_I P_I P P E_ E_ E_ E_ E_ E_ E_ E_ E_ Settings AccountLimit 5 00 FeeType 2 PayBySam 1 MultiLineFine 1 Comprise Technologies Inc 2011 Customer Support 800 531 0132 89 APPENDIX B CUSTOMIZATION CODES COLOR CODES Lib
40. e money out of the cash vault Comprise Technologies Inc O 2011 Customer Support 800 531 0132 83 On the front of the bill acceptor there are three lights two green arrows with a red light in the middle When the red light is activated this means that the bill acceptor is inactive when the green arrows are activated this means that the bill acceptor can accept bills If for any reason the green lights do not activate when in deposit mode make sure that there is enough change in the machine The bill acceptor will not activate if there is not enough change to cover a cancellation The bill acceptor is only connected with one cable that is on the left of the device the side closest to the coin acceptor The biggest problem with the bill acceptor is emptying the money out of the bill acceptor With this model you can empty the money without removing the cash vault from the device This is done by pressing the two buttons on the bottom of the cash vault one on each side A door will open exposing the money the money can be removed To remove the cash vault you must press the red button on the bottom of the device With the button pressed slide the cash vault down and forward The cash vault should come off to remove the money follow the steps above 84 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 On the front of the bill acceptor are two lights that are located right underneath where the bills are inserted W
41. eck or uncheck the appropriate options 2 Click Save to save selections 3 Reboot the Payment Center to reflect the changes Payment Center Options Terminal ID 8 MUST be numeric Allowed Coins E Nickels E Dimes Quarters O Dollars Allowed Bills E 1 Dollar 5 Dollars O 10 Dollars O 20 Dollars O 50 Dollars O 100 Dollars Payment Type Options Y Enable Coin Enable Bill O Enable Credit Card O Enable Fee Payment Enable Cash Out Cash Low Limit Options ry Amount 3 00 Nickel Count 10 Dime Count Quarter Count Dollar Count Visitor Card Options M Enable Visitor Card Purchase Card Length O Enable Copy Card Purchase Other Options Titlel Title2 Title3 Infol Info2 Info3 Zonelnfol Zonelnfo2 Zonelnfo3 Zonelnfo4 Field Description Admin Payment Center Payment Center Options Field Label Field Specifications Description Notes Terminal ID Selected Terminal ID is displayed Save Click Save to save configuration Save changes to database selections Designate coin denominations to Allowed Coins be accepted by Payment Center select for Payment Center to Nickels accept nickels will not be accepted if not selected select for Payment Center to Dimes accept dimes will not be accepted if not selected select for Payment Center to Quarters accept quarters will not be accepted if not selected select for Payment Center to
42. ect Meters Eject All Coins 0256838262345 ke lesa Lea plete specail Cole Eject All Eject All Eject All Reset Load Coins Goin In 3555 Coin Out 280 Coin to Bin 0 Rejected 18 Coins Low Limit 5 Click Cancel or Click OK to return to the SAM Nickels 10 Dimes 10 Quarters A Maintenance Control Menu 3 Click OK You will be prompted to enter the Service PIN Scan the barcode provided in Appendix C click OK 4 Click Maintenance System Options Kiosk ID 1080 Terminate Kiosk Field Description SAM Maintenance Control Field Label Description Existing Coins Bills Nickels Dimes Quarters Bills Current count of Nickels in the Payment Center Current count of Dimes in the Payment Center Current count of Quarters in the Payment Center Current count of Bills in the Payment Center Overage Bin Current count of coins in the Overage Bin in Payment Center Eject Will eject one coin of selected coin denomination Meters Will display the real time counts of coin tubes as well as Coin In Coin Out Coin to Bin Rejected Bills In Total Paid In and Net Paid In Allows for adjustments to be made load or eject coins to reach the desired start numbers and re start counting coins without emptying and re loading all the coin tubes Eject All Coins Eject All the coins of all denominations in the Payment Center Will reset existing coins count to O Eject All Will eject all coins of selected coin denomination Reset Allows f
43. ect all the coins for all denominations Eject Eject Eject Meters Eject All Coins Eject All Eject All Eject All Reset Load Coins Gains Low Limit Nickels ap Dimes 10 Quarters 4 System Options Kiosk ID 1111 Terminate Kiosk Cancel OK 7 After all the coins have been emptied the Existing Coin counts will be set to 0 Gage Nickels Dimes Quarters Bills Overage Bin H 0 o 200 0 Eject Eject Eject Meters Eject All Coins Eject All Eject All Eject All Reset Load Coins Coins Low Limit Nickels 10 Dimes 10 Quarters 4 System Options Kiosk ID 1111 Terminate Kiosk 8 Toempty the bills a Model MC2600 slide the red button on the bottom of the bill acceptor and slide it toward the front The cash vault slides down and then can be removed To open the cash vault lift the spring loaded doors on the sides of the cash vault Hold one of the doors open and remove the bills from the top of the spring board inside b Model Vantage With this model you can empty the money without removing the cash vault from the device This is done by pressing the two buttons on the bottom of the cash vault one on each side A door will open exposing the money the money can be removed Comprise Technologies Inc 2011 Customer Support 800 531 0132 27 28 9 After the bills and overage bin have been emptied click Reset to reset the Bills and Overage Bin counters to 0 10 When all the coins bill
44. een for directions WINDOWS MICROSOFT SECURITY ESSENTIALS UPDATES The library is responsible for keeping Windows and the Microsoft Security Essentials Anti Virus program up to date IMPORTANT SAFETY NOTICE Payment Centers MUST be secured to the metal base provided or bolted to the floor in order to reduce the risk of tipping over The Tower model ships with a heavy weight metal base and hardware holes are pre drilled and the base should be attached at all four points The Counter model baseboard is pre drilled with holes for use in securing the unit directly to the floor FAILURE TO PROPERLY SECURE A PAYMENT CENTER WILL RESULT IN THE RISK OF BODILY INJURY Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 TOP 5 THINGS THAT CAN IMPACT COMPRISE PRODUCTS 1 ILS Upgrades Migrations Please give us at least 2 weeks notice before you upgrade or migrate your ILS product and or ACS Server We use that time to prepare your Comprise Products and to ensure that your patron services are not impacted by the change 2 Internet Provider Network Configuration When you change your Internet Service Provider your external IP address in most cases will also change In most cases we use the IP Address to access your server for in depth technical support issues and for upgrades In some cases for larger library systems changing your ISP causes your IP Range to change which will impact patron services Network changes can al
45. ength Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions Comprise Technologies Inc 2011 Customer Support 800 531 0132 EE rt Highlands Public Library DI CRYSTAL REPORTS 2018 SE E Desktop o 2 CS ER Recent E New Folder 2 Desktop Bei Mu Documents E Las D LA My Computer LA My Network File name Crystal eportiewerl pdf _ Save Pl Save as type Adobe Acrobat Document DI Cancel I CA 47 Export to Microsoft Excel 97 2003 1 Select MICROSOFT EXCEL 97 2003 and click Export Director s Report ee Select the criteria required then click Preview Preview Zone Highlands Public Library DI C Comma e Tab Export r Parameters Pg Group Tree M 4 14 bb WH 100 Ir Ka EP REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library e e The Prolessional s Choice Month To Date Last Month Last Year Last Year BEE Number of PC Sessions File Format Average Session Length Microsoft Excel 97 2003 Unique Users Page Range Users with 1 Session All Pages Users with 2 Sessions C Select Pages Users with 3 Sessions Users with 4 Sessions From tol Users with 5 Sessions Users with 6 Sessions Users with 7 Sessio
46. eport Director s Report Previo Select the criteria required then click Preview _Preview Zone Highlands Public Library D Comma C Tab de Es ES Parameters Za Group Tree K 4 a Jr gt w os eif 18 CRYSTAL REPORTS Main Report Save As Save in 3 Desktop D Q CS Eis L My Documents d My Computer F amy Network Places New Folder 2 E The Protessional s Choice a Number of PC Sessions Desktop Average Session Length Unique Users Zei Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions raue Ditectors_02162011 csv DI ZA My Computer Users with 10 Sessions Users with 10 Sessions Microsoft Office Excel Comma Separated Value DI 40 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Tab Separated Values TSV FILE FORMAT 1 To Export to TSV select Tab and click Export 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report A Select the criteria required then click Preview _Preview Highlands Public Library D Tab gg Es ES Parameters a Group Tree p CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library File Download E Do you want to open or save this file i The Prolessional s Choice L
47. ernnnnnnernrnnnennrnnevnnnnnennnnnnnennrnnnsnnnnnennnnnnenennnneeee 93 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 7 PAYMENT CENTER OVERVIEW Thank you for purchasing the Payment Center Payment Centers are designed to enable anyone to make self service deposits to account payments and purchases while reducing staff involvement with those payments Payment Centers can fully automate the handling of bills coins and bankcards and return change for unspent funds When deployed in support of a PC Access Management product such as SAM a Payment Center can let patrons or visitors pay for print copy or other service charges Payment Centers are friendly and easy to use with any bar coded library card SOFTWARE COMPATIBILITY Install GoToMeeting remote desktop sharing software on the Payment Center for remote access Do not install the following software on the Payment Center due to known compatibility issues 1 LogMeln 2 VNC Please contact Comprise Technical Support for further details PAYMENT CENTER MODELS The Payment Center comes in two models the Tower Height Payment Center and the Counter Height Payment Center shown with the 12 inch touch screen Mass Y me 4 Touch Screen Computer Bar Code Reader Receipt Printer Money Handler Tower Height PAYMENT CENTER Counter Height PAYMENT CENTER ADA Side Wheelchair Access ADA Side and Front Wheelchair Access 8 Comprise
48. erver Any changes made to this file will be reflected on the Payment Center once it is rebooted Administrator and staff members can access the Payment Center configurations by entering a User Name and Password at the SAM SmartServer Login page Subsequent views reports and read write rights are driven by log in authorities Enter the correct User Name and Password at the SmartSERVER login screen Smart BS Authorized Personnel Only Type your User Name amp Password in the spaces provided and click Enter User Name Password Notice Access to this website is limited to authorized staff only 2000 2002 2010 Comprise Technologies Inc Navesink New Jersey From the SmartServer Product Home Page select Payment Center Smart EET PRODUCT HOME PAGE Contact Us Instructions Please review the License information below and acknowledge any messages For assistance Click Contact Us Click on the aporopriate link below to access the Comprise Product License Expiration Date Locations Licensed Clients Licensed Welcome to the Payment Center Interface View Modify Settings amp Reports Here Don t Forget to SAVE all changes Select the appropriate Terminal ID from the list to configure and click Submit Payment Center Options Select Terminal ID 8 14 Comprise Technologies Inc 2011 Customer Support 800 531 0132 ENABLE DISABLE PAYMENT CENTER OPTIONS 1 Ch
49. es sessions with 3 Pages 0 0 o D DD OD DOC E o sessions with 4 Pages sessions with 5 Pages Funds Pa d 1n 0 00 D DO DO O DO O O O O O O O O O O O DD DDD o COCA COOC DU Funds Spent on Print Comprise Technologies Inc O 2011 Customer Support 800 531 0132 41 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma e Tab cy Es ES Parameters Pg Group Tree M 4 bh Ju gt w 4 f100 eil I CRYSTAL REPORTS Main Report Save As Save in 2 Desktop Di Q Ce Ee My Documents d My Computer be My Network Places New Folder 2 The Professional s Chol og Number of PC Sessions Desktop Average Session Lenath Unique Users Lei Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Mu Nat Directors 02162011 tat Cancel E Mu Computer SG Users with 10 Sessions Places Users with 10 Sessions Text Document v 42 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 EXPORTING REPORTS TO OTHER APPLICATIONS SAM reports can be exported into various applications PS Parameters Pa Group Tree WH 4 ao jaa b H Ex
50. gits number length selected will be printed Enable Copy Card select to allow Copy Card purchase option will be disabled if not Purchase at the Payment Center selected Enter desired text information text will be printed on Visitor Card Other Options etc or Copy Card Title1 will display at the top of receipts Title1 Enter desired text and visitor cards Title2 will display at the top of receipts Title2 Enter desired text and visitor cards Title3 will display at the top of Title3 Enter desired text receipts and visitor cards for Enter desired text Info 1 will only display on visitor cards 1 Tossi er ir Fr eer pe Zonelnfo 1 will only display on visitor emie Liette Jan Zonelnfo 2 will only display on visitor emer eee Ja ee Zonelnfo 3 will only display on visitor Zonelnfo 4 will only display on visitor PA rr Jan ee Comprise Technologies Inc O 2011 Customer Support 800 531 0132 17 FONTS COLORS TEXT Changes to color or text that appear on the Payment Center touch screen are made directly in the program initialization file APMKiosk ini Hint You may want to open and Save As the original ini file before making any changes This will allow you to return to the default settings by renaming the file Remember to function properly the program must read from aninitialization file with the name of APMKiosk ini To access the APMKiosk ini file follow these steps 1 Log into your SmartServer console as a
51. hen the red lights are activated this means that the bill acceptor is inactive When the green lights are activated it means that the bill acceptor can accept bills If for any reason the green lights do not activate when in deposit mode make sure that there is enough change in the machine The bill acceptor will not activate if there is not enough change to cover a cancellation CIRCUIT BOARD Make sure that all of the connections are properly connected to the circuit board Money Handler Circuit Board Coin Acceptor Credit Card Coin Bill Printer e ET D Money Handler Circuit Board diagram Comprise Technologies Inc O 2011 Customer Support 800 531 0132 85 POWER The power should be hooked up through the power supply that is provided This power supply has three plugs two on the box and one separate plug coming off of the box Make sure that the Money Handler and the Printer are plugged into the box connections The PC must go into the plug that is coming off of the box Power Supply The blue network cable that is plugged into the PC should also be connected into this power supply Port labeled Device A cable running from your network should then be connected into the box Port labeled Line and the box should be connected into a power outlet Ports on Power Supply Electrical Connection Electrical Connection Money Handler Electrical connection for tower unit Electrical co
52. ing the Load Coins ua ES Fa pio ad process you can press Eject to eject 1 coin at a time Or press Eject All to eject Eject Eject Eject Meterd Eject All Coins e x Eject All All Eject All Reset Finish all coins for each of the coin denominations For example you wanted to load only 4 Het AR Fleet Al Beci Al Reset Fins dimes but actually loaded 6 dimes You can press Eject twice to eject the 2 extra Coins Low Limit dimes Nickels 10 Dimes 10 Quarters 4 System Options Kiosk ID 87 Load coins and click Finish SSC 24 Comprise Technologies Inc 2011 Customer Support 800 531 0132 7 The Existing Coins Bills counts will show the coins added Cancel OK 8 Click Collections The Maintenance Control Activity Report will be displayed Cancel to go back to Maintenance screen OK will display message Would you like to print the coin bill report No will return to Maintenance Control screen Yes will print the report on receipt paper and go back to Maintenance Control screen Would you like bo Print the Coin Bill Report 9 Maintenance Control screen Cancel 10 Member Identification and PIN screen Cancel and Member Identification screen Cancel 11 Deposit To My Account screen click Finish Cancel will eject all coins Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Existing Coins Bills Nickels Dimes Quarters Bils Overage Bin 9 7 3 0
53. ipt Actives controls not marked as safe For s In the Settings Box under ActiveX controls and plug ins match Disable following settings Enable e Allow Scriptlets select Prompt O Prom pt e Automatic prompting ActiveX controls Enable 8 Only allow approved domains to use Activex without prompt e Binary and script behaviors Enable O Disable e Display video and animation on a webpage Disable fa Enable e Download signed ActiveX control Prompt a Run Actives controls and plug ins e Download unsigned ActiveX control Prompt CH Administrator approved e Initialize and script ActiveX controls not Disable O Disable e Only allow approved domains to use Enable 9 Enable e Run ActiveX controls and plug ins Enable Prompt e Script ActiveX controls marked safe for Enable El SA Actives controls marked safe for scripting Downloads Disable e Automatic prompting for file downloads Enable Enable CH Prompt e File download Enable i ar Downloads ef Automatic prompting for File downloads La Restart Internet Explorer to take effect H Geh Enable at File download CH Disable Enable Once this is done when you click on Print it will prompt to install software Click Install ON AUPE YOU Sure you fant bo install thir Hare Pre eebel ce Unknown Publsher Then Be does net have a vakt dota sonate bat vendes its publisher Toa should only install software from publishers you te
54. l 29 RECONCILIATION PROCEDURE You may want to develop your own procedures for reconciling funds from the PAYMENT CENTER however the following is an example we have created to help facilitate your effort This example is a two step procedure The first step is performed by a Field Service staff member It deals with cashing out of the money handler documenting the collection and reloading the machine with enough change to enable its proper operation The second step is performed by a different staff member in your Counting Office It deals with independently verifying the collection and preparing the bank deposit Sample forms are found on the following pages INSTRUCTIONS FOR CASHING OUT A PAYMENT CENTER AND COMPLETING A FIELD SERVICE REPORT Required Materials Stapler rubber band collection bag for each Payment Center labeled with Payment Center ID Payment Center Maintenance Form 1 bill 2 quarters 4 dimes 2 nickels and correct count of reload coins These instructions are different for Payment Centers equipped with HandHeld computers ask your Comprise technical support representative for HandHeld computer instructions Note results of visual Payment Center inspection on the Payment Center Maintenance Form Verify Money Handler is functioning accurately Confirm touch screen calibration is accurate Follow instructions in the Touch Screen Calibration section for adjustments oi Complete Payment Center Collection Fie
55. ld form execute and document all required steps Follow instructions below to empty and or reload coins 5 Attach all required documents sign the collection portion of the Payment Center Maintenance form and submit along with the appropriate cash bag s to Branch Manager on duty 6 The Manager on duty will place 1 copy in appropriate cash bag s seal cash bag s and transfer to counting officer per library procedures TO EMPTY COINS FROM THE PAYMENT CENTER Access the Maintenance option and click Eject Coins Quarters Nickels and Dimes are displayed across the top with the amount of each next to it make sure all of these are set to 0 Click Ok at the bottom Access Collections and click Ok A pop up will appear asking to print a report click Yes The SAM Maintenance Control Activity Report will print out from the receipt printer Cancel out of SAM Maintenance Control and the Pin entry screen You should now be at the Self Service Payment Center screen TO ADD COINS TO THE PAYMENT CENTER Access the maintenance option and click Load Coins The word on the button will change to Finish Start loading coins now When you have finished loading all of the coins click Finish Print the SAM Maintenance Control Activity Report to document the reload Click Ok at the bottom of the screen cancel out of SAM Maintenance Control and the Pin entry screen and cancel out of the enter ID screen You will now see the Deposit To My Acc
56. lease product version may vary from description herein Comprise reserves the right to modify and or discontinue product features at any time without advance notice OPERATING SYSTEMS Not all product features function with or are applicable to all Microsoft Windows Operating Systems Please consult your Comprise Representative for further details regarding specific features and your operating system HARDWARE MODELS Not all hardware features may be implemented or applicable to all installations Please contact your Comprise Representative for more information ILS PRODUCTS Comprise product documentation describes what our product s are capable of doing However different ILS products provide more or less support for these capabilities Please consult your Comprise Representative for further details regarding specific features and your ILS Product VERSION ENHANCEMENT SUPPORT Comprise product versions are released to be backward compatible with earlier versions With each new release Comprise provides support for that product version plus the then current release in general distribution Older versions will not be supported Custom enhancement requests will not be distributed unless the newest version of the product is currently installed TOUCH SCREEN CALIBRATION All Payment Centers are calibrated before being shipped However in some instances calibration may need to be reset Please refer to the section on Calibrating the Touch Scr
57. ll Credit per SAM per Cash per TransactionType Transaction Type TransactionType 23 LE D CF OI GF CI CR O tT A LI d ER A LRU dp CR md Us da Eh A ZZ F Transaction Type Terminal Account ID Date d Time Starting Addition Ending ID Number Balance Subtraction Balance Add Value 102 E 25 516 2011 11 10 504M 102 123 457 16 2011 2 53 21PM 102 ET 9 2011 10 39 094M 102 34500108827 45 2011 11 11 164M 102 12345001086277 59 2011 10 39 494M 102 12345001255117 56 2011 11 11 414M 102 12345001255117 102 102 102 102 102 102 102 Payment Center Transaction Type Report History Detail Field Label Date Title From to Date Terminal Terminal s included in report Credit per Transaction Type Percent of Credit Card transactions SAM per Transaction Type Percent of SAM transactions Cash per Transaction Type Percent of Cash Transactions Fines are only included in the Totals Once though they app ear in both Summary and Det Transaction Type Transaction type description ail Fine Type 72 Comprise Technologies Inc 2011 Customer Support 800 531 0132 Report Field Description Payment Center Reports Payment Center Transaction Type Report History Detail Field label Description Notes Terminal D Terminal Dfortvansaction SSS Account 1D Number Account ID Number of user o Date Time Date Time of transaction o Starting Balance Starting Balance of user account JL Additi
58. ment Center The count of each denomination of coins as well as bills with the total dollar value of each is displayed for the selected Payment Centers Current Change Report Selection Criteria Select All or specific Payment Center and click Preview Payment Center Current Change Report Please select the report information below Payment Center Criteria Field Description Payment Center Reports Payment Center Current Change Report Field Label Description Notes O O Select report criteria and click Preview to generate Current Report will be generated per Change Report selected criteria Payment Center Select All or appropriate Payment Center ON Comprise Technologies Inc O 2011 Customer Support 800 531 0132 61 Sample Payment Center Current Change Report 5 24 2011 Smart PAYMENT Pmt Center Current Change Report Center Terminal All Money Count TerminallD Nickels Dimes Quarters Dollars Total Amount 101 10 10 10 0 00 4 00 101 Nickels 19 50 05 0 50 Dimes 10 0 10 1 00 Quarters 10 0 25 2 50 Bills 50 00 Total 4 00 102 49 26 24 11 00 22 05 102 Nickels 49 5005 9 45 Dimes 26 0 10 2 50 Quarters 24 50 25 56 00 Bills 511 00 Total 22 05 Report Field Description Payment Center Reports Pmt Center Current Change Report Description Report generation date Report Title Terminal s included in report AY Terminal ID of Payment Center with current change count Number
59. mplete the transaction The visitor card will print SE Se from the receipt printer with the ID Number PIN and account a Fo By Amount Added 0 00 Credit balance Card Cancel 5 To add more money to your Visitor Account click Deposit to My Account from the Self Service Payment Center 1 Click Get a Copy Card from the Self Service Payment Center Get A Copy Card i To Create a Copy Account Touch Finish 2 Insert coins bills or use a credit card to deposit money onto the copy Ca rd A ee GE can SE Hana Ge to make copies 3 When you have deposited your desired amount click Finish ID 49023828286926 PIN Copy Card Costs 0 00 4 Your copy card will print from the receipt printer with your ID e Amount Added 0 00 Cancel Number PIN and your account balance 1 Click Change from My Account from the Self Service Payment Center Change From My Account To Start Scan your card or press Enter 104 to 2 Scan your Barcode Number and enter your PIN If you cannot scan a key in your card number Payment Canter will dismay your starting account balance Card Number Enter ID 3 Your account balance will appear Balance 0 00 barcode click Enter 1D to bring up the on screen keyboard 4 Click Finish to receive your money in coins only The amount will be deducted from your account balance If there is not enough change in the machine a warning message will display
60. ng Open the report with open in the CSV file format 2 Average Di 3 Average Di 4 FundsPaid 5 FundsPaid 6 FundsPaid FundsSpel 8 FundsSpel 8 FundsSpel 10 FundsSpel 11 FundsSpel 12 FundsSpel 13 FundsSpel Comprise Technologies Inc 2011 Customer Support 800 531 0132 CO OOOO OO OO OO OO 000 CO OO OO OO OO OO OO CH O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of O Number of 5000000000000000 50000000000000000 O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si O Average Si 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 0 00 00 Unique Us 50000000000000000 50000000000000000 D Users with O Users with D Users with D Users with D Users with D Users with DU Users with D Users with 0 Users with D Users with D Users with DU Users with D Users with DU Users with D Users with 50000000000000000 39 4 Clicking Save will open the Save As window The appropriate location can be selected to save the r
61. nnection for counter unit 86 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 PRINTER The printer must be receiving power and must be plugged into the port that is coming out of the Money Handler If the printer has power but has a red blinking light displaying check to make sure the paper is installed correctly and the plastic divider is installed next to the paper The printer must be opened using the key that has been provided Failure to use the key may result in a broken locking mechanism A black plastic divider comes with the printer This divider must be installed in the printer in order for the printer to work correctly 3 4 GS 4 Y A 30 2 Pa 7 7 EAT 3 y CA at ke e d a a gt Plastic Divider The way to do this is to insert the hook on the plastic over the bar towards the top of the printer and make sure that the plastic is secured in the middle ridge along the inside of the printer there are three Open Printer Open printer with divider installed The paper must be installed so that the role of paper is sitting on the bottom of the printer and the paper is being fed along the back of the printer over the bar towards the top of the printer and out over the cutter Comprise Technologies Inc O 2011 Customer Support 800 531 0132 87 APPENDIX A APMKIOSK INI FILE English AddValue_Title1_English Scan your card or press Enter ID to key in your card number
62. ns 2000130020 OO OO OO OO A PO VO WW 000000000 oO 2 Upon clicking the Print button the Cristal Reports Print Control box will display in the background along with the Print Setup window in the foreground Director s Report Select the criteria se quired then click Preview Zens C Comma Tab 28 S Parameters a Grous Tree 4 t ban alt REPORTS Rain Report STROH Print Setup Mortr To Date Mortr To Dale Number cf PC Sessions Average Session Lenctr Unique Users Crystal Reports rnt Control Users with 1 Sess 01 Numoaer of copies Gorrent Pace leaders Users with 2 Sess ons ene C Paces J Users with 3 Sess 015 Enter page nurrbers and or page ranges Users with 4 Sess 015 EN separaled by cunas Fur example 1 5 12 Users with 5 Sess ons Users with 6 Sess 015 H Users with 7 Sess 015 Users with 8 Sess ons a e J ater Users with Y Sess 015 ln Users with 10 Sessions j AS E auto felst NEEN LU Users with 10 Sessions Mortr To Dale j Pron Documen s Average Document Fages Unique Prirters Roport ago Siec Scssions with 1 Page Sessions with Pages Sessions with 3 Pages Scssions with 4 Pages Sessions with 5 Pages M center the Pace tee I Fit Horizomza Pages to Dnc Page I PrntFashO3jecsfor Gurrart Page Morth To Date E EWECH CH 3 Select the appropriate print settings and click Print to print or Cancel to cancel print job 38 Comprise Technologies Inc O 2011
63. ns Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions ooo oc coc oOo amp NM 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Previ Select the criteria required then click Preview _Preview Zone Highlands Public Library D C Comma PG Tab Export P g Parameters Pg Group Tree M 4 D Ju gt H f100 e 18 CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library File Download X Do you want to open or saye this file The Professional s Choice Last Year Name CrystalReportViewer1 xlIs Type Microsoft Excel Worksheet 35 0KB Last Year From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions harm your computer If you do not trust the source do not open or Users with 5 Sessions RSS Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions 00000000 48 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in MICROSOFT EXCEL 97 2003 2115 2011 Director s Report Highlands Public Library Sief AW BMW The Professional s Choice Mon
64. o 1 From the Self Service Payment Center screen click Deposit To My Account re English Espafiol 2 Click Enter 1D button and key this number in the ID field 0256838262345 You will Member Identification and PIN be prompted to enter the Service PIN Scan the barcode provided in Appendix C and SST click OK Enter PIN and Press OK for Normal 1 Terminal Operations or Press Cancel to Terminate ee cms a 3 Click Collections Press To Select A Service Collections Maintenance Cancel SAM Maintenance Control Activity Report 4 The SAM Maintenance Control Activity Report reflects the current coins and bills Date of Last Colaci n 8 29 2010 Date of This Collection 9 29 2010 counts and totals Click Cancel Days for This Collection O days 3 05 0 00 0 2 00 5 05 5 05 Number of Withdraws 0 00 Coin Count in Tube 1 Nickels 12 Coin Count in Tube 2 Dimes 12 Coin Count in Tube 3 Quarters 5 Coin Count in Tube 4 Dollars 0 Cancel OK 26 Comprise Technologies Inc 2011 Customer Support 800 531 0132 5 Click Maintenance Press To Select A Service Collections Maintenance Cancel 6 The Existing Coins Bills will be displayed To remove coins only Eject will eject one o Coins Bills coin at a time for each coin denomination Eject All will eject all the coins for each te eee See coin denomination and Eject All Coins will ej
65. of Payment transactions during this time Centers Total number of payment centers included in report period will be displayed Total for All w Maintenance Total dollar value with maintenance transactions Total Maintenance Total dollar value of maintenance transactions The entire amount a user enters Total For All w o for a Visitor Card is added to Maintenance Total dollar value without maintenance transactions the Payment Center total Payment Center Reconciliation Report History Summary Selection Criteria Payment Center Reconciliation Report Please select the report information below Payment Center All e Database History Prom 05 01 2011 00 00 D 05 24 2011 23 59 Report Type Detail Criteria Field Description Payment Center Reports Payment Center Reconciliation Report History Summary Feld Label Select report criteria and click Preview to generate Report Report will be generated per selected criteria Payment Center Database history oF Current Ce From Required for historical report Required for historical report Report Type ET Comprise Technologies Inc 2011 Customer Support 800 531 0132 65 Sample Payment Center Reconciliation Report History Summary 92412011 Smart PAYMENT Pmt Ctr Reconciliation Report Summary From 5 1 2074 to 5 24 2011 Terminal All By Terminal ID 101 Boi 13 0 Aia SS Ass AM oss 15 Tiat 1000 Terminal Transaction Type Account ID D
66. of SAM It is our entry level access management program that allows smaller organizations to implement the core features of SAM without the overhead of a server or other networking hardware POINT OF SALE Smart Money Manager is a point of sale solution specifically designed for the library environment It links with your ILS to clear fines fees in a single step as well as handling waives and multiple family member payments SELF SERVICE SOLUTIONS Payment Centers Pictured Right enable anyone to make self service payments and purchases without any staff involvement They fully automate the handling of bills coins and bankcards and return change for unspent funds Use them to let patrons or visitors pay for fines print copy or other charges With SmartPay your patrons can complete secure fine fee or other payments and donors can make contributions directly at your library website Accepting payment cards is easier than ever with SmartPay You choose which cards you want to accept VISA MasterCard Discover American Express or Debit Comprise Technologies Inc 2011 Customer Support 800 531 0132 93 We re Here to Help CALL 800 531 0132 2010 COMPRISE TECHNOLOGIES INC EN 1041 ROUTE 36 WEST PO BOX 425 NAVESINK NJ 07752 SALES 800 854 6822 CUSTOMER SUPPORT 800 531 0132 TECHSUPPORT COMPRISETECHNOLOGIES COM WWW COMPRISETECHNOLOGIES COM 94 Comprise Technologies Inc 2011 Customer Support 80
67. of nickels currently in the payment center Number of dimes currently in the payment center 62 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Report Field Description Payment Center Reports Pmt Center Current Change Report Description Number of quarters currently in the payment center Number of bills currently in the payment center dollar value of currency in payment center number and dollar value of dimes in payment center number and dollar value of quarters in payment center value of bills in payment center number and dollar value of nickels in payment center Total dollar value of currency in payment center AAA PAYMENT CENTER RECONCILIATION REPORT The Payment Center Reconciliation Report reconciles additions and deductions for each Payment Center The report shows transactions as well as the starting and ending balance for each transaction The data is sub totaled and totaled for all Payment Centers Payment Center Reconciliation Report History Detail Criteria Selection 1 Select the criteria for the report 2 Click Preview Payment Center Reconciliation Report Please select the report information below All e e History Current 05 01 2011 00 00 Detail Summary Criteria Field Description Payment Center Reports Payment Center Reconciliation Report History Detail Feld Label Description CNRS Select report criteria and click Preview to generate Report Report
68. om 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions harm emie nn trust the source do not open or Users with 5 Sessions Eg Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO OO amp Mm 46 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in the PDF file format EQ A A WE bei m PC Sessions Average Session Length Unique Users Users with 1 Session Users vith 2 Sessions Users vith 3 Sessions Users vith 4 Sessions Users vith 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions 2 15 2011 Director s Report Highlands Public Library Month To Date Last Month Last Year La Month To Date Last Year OO OO OO OO P Om oO OO 90 0 OO A 01 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview Zone C Comma Tab cy E ES Parameters Pg Group Tree M Main Report The Protessional s Choice Number of PC Sessions Average Session L
69. on Subtraction Addition Subtraction per transaction Cash Amount of Cash transaction Le SAM AmountofSAMtransacti n fF Credit Amount of Credit transaction III All Transactions Total for all Transactions IO Payment Center Transaction Type Report History Summary Criteria Selection 1 Select appropriate report criteria 2 Click Preview Payment Center Transaction Type Report Please select the report information below Payment Center All History 05 01 2011 00 00 ik 05 24 2011 23 59 Detail Criteria Field Description Payment Center Reports Payment Center Transaction Type Report History Summary Field Label Description Late Report will be generated per selected criteria Select report criteria and click Preview to generate Report Payment Center Select All or Payment Center to include in repot Database misteryorcurremt History Select for Historical Repot Report Type Select Report pe p 0 summary Select for Summary Report Comprise Technologies Inc O 2011 Customer Support 800 531 0132 73 Sample Payment Center Transaction Type Report History Summary 1121 2011 S PAYMENT Pmt Ctr Breakdown Report Summary mart CES From 51 2011 to 5 24 2011 Terminal All Credit per SAM per Cash per TransactionType Transaction Type TransactionType eee hb TIET E 72772773272 CC CE LD E gg Ss e al E p Transaction
70. oney Handler must be plugged into the cable labeled Com 1 on the PC During shipment components of the Money Handler will come undone The most frequent is the coin acceptor coming apart and not allowing the coins to be accepted into the machine To confirm that the coin acceptor is functioning correctly please follow these steps 1 The coin acceptor has two hooks on the top that should be flush against the top if these hooks are not flush the device is not seated correctly which may lead to coins jamming the device Correct position for hook Incorrect position for hook 2 There is a gray plastic cover that is set behind the portion of the coin acceptor that actually accepts the coins To access this you need to take off the top portion by lifting the hooks at the top and pulling the coin acceptor towards you Comprise Technologies Inc O 2011 Customer Support 800 531 0132 81 3 The top will fold down exposing a ribbon cable Disconnect this cable and then remove the top portion of the device exposing the gray plastic behind it 4 Now that the device is open check the coin tubes to make sure there are no coin jams Above the tubes is the bottom of the gray plastic this should be set behind the coin tubes If it is in front it may cause the coins to miss the coin tubes and go into the rectangular space to the right of the tubes Press the gray plastic and make sure it is secure and in the proper place Incorrect posi
71. onnection that should be connected directly to the PC The scanner also receives power though this cable Comprise Technologies Inc O 2011 Customer Support 800 531 0132 77 FLYTECH MODELS This PC has a scanner that is built in and is located on the bottom of the device under the screen All of the connectors for this device to operate are located on the back and include power cable Ethernet port and serial port for Money Handler It is important to note that Ethernet and serial ports can be easily pulled out of the circuit board causing the devices that are connected to stop communicating with the PC Be careful not to pull these cables too hard when connecting the wires USB ports for using a keyboard and mouse are located on the right side of the device under a door shown bottom right For the tower unit you must remove the FlyTech unit from the wooden cabinet as the ports are located on the right side of the device To remove the PC you must first disconnect the cables plugged into the power Ethernet and serial ports on the back of the device The device then lifts off a metal bracket on the cabinet and will come completely off exposing the door on the right side the USB connections are inside this door 78 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 HANDHELD MODEL The HandHeld device has three connectors on the back of the device Ethernet VGA and USB The device also comes with three cables p
72. or emptying of only Bills and Overage Bin and re start counters independently of coin tubes The Coin In Coin Out Coin to Bin Rejected Bills In Total Paid In and Net Paid In will be reset to O while maintaining the Existing Coins tube counts Load Coins Finish Click Load Coins to start loading coins The button will change to Finish Click Finish when done loading coins Total value of all coins inserted and accepted in the machine Total value of all coins dispensed from the machine Total value of all coins deposited into the Overage Bin Total S value of all coins rejected from the change return Displays the Coins Low Limit set in the Interface for Payment Center Minimum number of Nickels that needs to be in the Payment Center Minimum number of Dimes that needs to be in the Payment Center Minimum number of Quarters that needs to be in the Payment Center Coin In Coin Out Coin to Bin Rejected Coins Low Limit Nickels Dimes Quarters System Options Kiosk ID Terminate Kiosk Cancel The unique identifier for this Payment Center Click to close the Payment Center application Click to return to the SAM Maintenance Control Menu Click to return to the SAM Maintenance Control Menu A 34 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 REPORTS Reports can be generated from the Administrative as well as the Staff login Therefore the authorization level of the user will determine the available
73. ort 800 531 0132 49 Export to Microsoft Excel 97 2003 Data Only 1 Select MICROSOFT EXCEL 97 2003 DATA ONLY and click Export Director s Report S Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma Tab Export r SA Parameters Za Group Tree M lt 4 Dn Jo gt w 100 D CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library 4 e The Protessional s Choice Month To Date Last Month Last Year Last Year Number of PC Sessions File Format Average Session Lenath Microsoft Excel 97 2003 Data Only Unique Users Page Range Users with 1 Session All Pages Users with 2 Sessions Select Pages Users with 3 Sessions Users with 4 Sessions From Tol Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO OO AS sm 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Preview Select the criteria required then click Preview _Preview Zone Highlands Public Library D Comma Tab Expat r a Parameters Pg Group Tree M 4 1 Dk W 00 le ORYETAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library P File Download x The Protoessional s Choice Do you want to o
74. ortviewer1 xmi Type XML Document 22 0KB Last Year Se n Management From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions harm your computer If you do not trust the source do not open or R y save this file What s the risk Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A P m 58 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in the XML file format lt xml version 1 0 encoding UTF 8 gt lt CrystalReport xmins urn crystal reports schemas report detail xmins xsi http www w3 org 2001 XMLSchema instance xsi schemaLocation urn crystal reports schemas report detail http www businessobjects com products xml CR2008Schema xsd gt lt ReportHeader gt lt Section SectionNumber 0 gt lt Text Name Text62 gt lt TextValue Director s Report Highlands Public Library lt Textvalue gt lt Text gt lt Field Name PrintDate2 FieldName PrintDate gt lt FormattedValue gt 2 15 2011 lt FormattedValue gt lt Value gt 2011 02 15 lt Value gt lt Field gt Picture Name Picture1 GraphicType OLE gt Text Name Text42
75. ount screen which will display the amount you have deposited You MUST click Finish If you click Cancel all of the coins will be ejected You have successfully added coins to the machine The Payment Center is ready to process transactions from the Self Service Payment Center screen 30 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 PAYMENT CENTER FIELD SERVICE REPORT Terminal ID Collection Date Time Library Your Name Your Phone Follow these instructions carefully to create a full and accurate report 1 Inspect the Payment Center condition CT OK Damaged Note the physical damage to the Payment Center 2 Verify the money handler is working correctly by conducting these two transactions 1 Purchase a visitor card using mixed coins If applicable 2 Purchase a visitor card using only bills If applicable 3 Staple both visitor cards onto this form 3 Touch screen calibration L Status OK L Needs Adjustment Money Handler CT Performed Adjustment 4 Put the Payment Center into collections mode procedure is not printed on this form for security 1 Print the Payment Center Collection Report Staple Report on back of this form Enter bill coin counts in Column A 2 Unlock the Money Handler and open the door 3 Remove overflow bin loose coins Count and place coins in cash bag Enter coin count in Column B 4 Position the overflow bin under the coin hopper Visually inspect tu
76. ower cable AC DC adaptor and a Y cables that can be seen below The Y cable was three connectors on it a male serial connector a female serial connector and a VGA connector The VGA connector connects to the back of the HandHeld device in the port mentioned earlier The female serial connector has a power port on top of it this is where the AC DC adaptor plugs into Lastly the male serial connector is plugged into the Money Handler Comprise Technologies Inc 2011 Customer Support 800 531 0132 79 NETWORK CONNECTION Ensure the cintinfo ini file in the C Sam directory has the correct server information see Setting Up Your PAYMENT CENTER The first section is WebServer under which will be Name This should be equal to the IP address of the SmartServer Make sure the device has network IP mask gateway and DNS settings via DHCP or static file The Payment Center needs to be on a network segment that is capable of talking to the server Make sure that the network cable is connected in the appropriate port Refer to the sections designated to each PC Data Connection Data Connection Printer Y Printer Money Money Pander Handler Surge Surge Protect Protect Data connection for Tower Unit Data connection for Counter Unit MONEY HANDLER Bottom portion of PAYMENT CENTER Inside Money Handler 80 Comprise Technologies Inc 2011 Customer Support 800 531 0132 COIN ACCEPTOR The M
77. pee 1 4 Kn mem Main Report Save S Save in Desktop Di Q Ce fie My Documents e The Professional s Choice Session M i Number of PC Sessions Desktop Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions SE Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions a Users with 9 Sessions SMe File name CrystalReportViewer d Users with 10 Sessions Places Users with 10 Sessions Save as type Rich Text Format v My Documents My ne WE Comprise Technologies Inc O 2011 Customer Support 800 531 0132 Cancel Em CRYSTAL REPORTS 2018 55 Export to Rich Text Format RTF 1 Select RICH TEXT FORMAT RTF and click Export Director s Report Ras Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma Tab Export e Parameters Pg Group Tree M 4 bh Ju gt w 4 100 O K CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library d e The Protessional s Choice Month To Date Last Month Last Year Last Year Number of PC Sessions File Format Average Session Length Rich Text Format RTF Unique Users Page Range Users with 1 Session All Pages Users with 2 Sessions C Select Pages Users with 3 Sessions Users with 4 Sessions From Tol Users with 5 Sessions Users with 6
78. pen or save this file Last Year Name CrystalReportViewer1 xls Type Microsoft Excel Worksheet 14 5KB Last Year ession Management From 192 168 1 121 Number of PC Sessions Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions harm your computer If you do not trust the source do not open or Users with 5 Sessions j SES Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO amp Mm 50 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in MICROSOFT EXCEL 97 2003 DATA ONLY FORMAT 1 RR Director Month TLast Mc Last Ye Internet Application Management 2 Month T Last Mc Last Ye Sessior Number 26 35 Average 0 24 05 0 06 01 0 06 01 Unique 19 19 Users w 9 Users w 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report p Select the criteria required then click Preview _Preview Zone Highlands Public Library D C Comma G Tab Export or S Parameters Pg Group Tree W 1 n M j oo e JA CRYSTAL REPORTS Main Report I ais Save in 2 Desktop DI OMC Cr My Documents d My Computer Recent amy
79. port this report Export _ i x File Format Crystal Reports RPT Microsoft Excel 97 2003 Microsoft Excel 97 2003 Data Only Microsoft Word 9397 2003 Microsoft Word 97 2003 Editable Rich Text Format RTF XML Export to Crystal Reports 1 Select Crystal Reports RPT and click Export Director s Report Dn Select the criteria required then click Preview _Preview_ Zone Highlancs Fublc Library D Comma Tab Export cp Es ES Parameters Pg GroupTres M lt 4 bn Jo O os OA AL REPORTE Main Report 216 2011 Director s Report Highlands Public Library Month To Date Last Montr Lasi Year Last Year Numoer of PC Sessions File Format Average Session Length Crystal Reports RFT Lnique Users age Range Users wth 1 Session All Pages Lsers wth 2 Sessions Select Pages Lsers wth 2 Sessions Lsers wth 4 Sessions Fronf Tel Lsers wth Sessions Lsers wth Sessions Lsers wth 7 Sessions Lsers wth Sessions Lsers wth Sessions Lsers wth 10 Sessions Lsers wth 10 Sessions OO OO OO OO A amp Mm Comprise Technologies Inc O 2011 Customer Support 800 531 0132 43 2 In order to export to Crystal Reports it may be necessary to allow Crystal Reports Select the Download File option if prompted Director s Report pa Select the coteria required then chek Preview Preview Zone Highlands Public Library D C Comma Tab Export GP 3 D Pawneters
80. py Card screens Change From My Account This section contains the text on the Change From My Account screen Keypad This section contains the text on the manual card entry keypad screen Payment Buttons This section contains text on the Fine Detail Pay By Sam Account and Pay By Credit Card Buttons Credit and Sam Pay Screen This section contains the text on the Credit Card and Pay By Sam Account screens Kiosk Messages This section contains the text of the various messages patrons receive Receipt This section contains lines that are printed on each receipt after making a transaction The next section in the APMKiosk ini file is for a second language For this section follow the same guidelines as English You can use any language here The default language in this section is Spanish At the bottom of the page you will see the section Settings Account Limit There is where you can limit the amount of money the patron can deposit into their SAM Account Fee Type O disabled 1 SIP 2 Innovative Pay By SAM O disabled 1 enabled Multiline Fines O disabled only shows patron s total fine amount 1 enabled shows individual fines also enables the FINE Detail button in Fine Payment Comprise Technologies Inc O 2011 Customer Support 800 531 0132 19 USING THE PAYMENT CENTER HOW DO PAYMENT CENTERS WORK All functions are touch screen menu driven The menu options are configurable according to your policy and
81. que Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 4 Sessions Users with 10 Sessions 000000000080 0O 0O O O O 0O 0O P r O OOWO a Lo 00 5 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview Zone Highlands Public Library Tak Preview Comma Save s Main Report Libraries System Folder BL Desktop ga Tv TIN T Downloads The Professionals Chalon InternevApplication Management Session Management Number of PC Sessions Average Session Length Unique Users Users with 1 Session Lisers with 2 Sessions Lo Recent Places Comprise System Folder i Libraries Documents af Music E Pictures E videos E Computer EL Local Disk CA q y Computer System Folder i Network System Folder Lisers with Sessions ees Lol Disk for S A 011511 SamPrintina File folder Lisers with 4 Sessions Wears with 5 Sessions Lisers with amp Sessions Fie mame CrystalReportiiewer pet Save as type RPT File Users with I Sessions Lisers with amp Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions Comprise Technologies Inc 2011 Customer Suppo
82. rary Payment Center Default Background R 35 G 21 B 77 Default Text R 202 G 199 B 209 Background R 1 G 145 B 200 Text R 255 G 204 B 53 Library Payment Center Background R 51 G 154 B 153 Text R 255 G 255 B 192 Background R 243 G 130 B 72 Text R 0 G 0 B 0 Library Payment Center Background R 153 G 0 B 0 Text R 255 G 225 B 204 Library Payment Center Background R 255 G 255 B 238 Text R 0 G 136 B 119 90 Comprise Technologies Inc 2011 Customer Support 800 531 0132 FONTS Library Payment Center Arial Library Payment Center Arial Bold Library Payment Center Comic Sans MS Library Payment Center Courier New Library Payment Center Franklin Gothic Medium Library Payment Center Georgia Library Payment Center Impact Library Payment Center Kartika Library Payment Center Lucida Sans Library Payment Center MS Serif Library Payment Center Times New Roman Comprise Technologies Inc O 2011 Customer Support 800 531 0132 91 APPENDIX C PAYMENT CENTER MAINTENANCE CONTROL BAR CODES Print or copy this page to use for accessing the Payment Center Maintenance Control LPC Administrator Account 62536838262345 LPC Administrator Password 3 6216834262 LPC Administrator Account 291663646243 45 LPC Administrator Password 3 6216834262 92 LPC Administrator Account 623683868262345 LPC Administrator Pa
83. rt 800 531 0132 45 Export to PDF 1 Select PDF and click Export Director s Report em Select the criteria required then click Preview _Preview Zone Highlands Public Library Di C Comma G Tab Export dg E ES Parameters Pg Group Tree M 1 a ftoom elf JA CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library d e The Protessional s Choice Month To Date Last Month Last Year Last Year VSO Walls LE EL Number of PC Sessions File Format Average Session Length PDF Unique Users Page Range Users with 1 Session AlPages Users with 2 Sessions C Select Pages Users with 3 Sessions Users with 4 Sessions From Tof Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A AM 2 Atthe File Download window click Open to open the file Save to save the file or Cancel Director s Report Previ Select the criteria required then click Preview Preview Zone Highlands Public Library DI C Comma Tab Export de ES Parameters Pg Group Tree M bh Jn mM jfoo Jel JA CRYSTAL REPORTS Main Report 2115 2011 Director s Report Highlands Public Library The Prolessional s Choice Do you want to open or save this file Last Year p Name CrystalReportViewer1 pdf Type Adobe Acrobat Document 63 0KB Last Year Fr
84. rver Login page Smart EX Authorized Personnel Only Type your User Name amp Password in the spaces provided and click Enter User Name Password Notice Access to this website is limited to authorized staff only 2000 2002 2010 Comprise Technologies Inc Navesink New Jersey 2 From the SmartServer Product Home Page click the Payment Center link Smart EI PRODUCT HOME PAGE Contact Us Instructions Please review the License information below and acknowledge any messages For assistance Click Contact Us Click on the aporopriate link below to access the Comprise Product License iiiar iio NIA NIA NIA Expiration Date 2 12 2022 N A NA NIA H A Locations Licensed 50 NIA NA NIA NIA Clients Licensed 50 NIA NA NIA NIA 3 Click Reports to view Report options in the drop down Home Payment Center Options Reports Logout Welcome to the Payment Center Interface View Modify Settings Reports Here Don t Forget to SAVE all changes 4 Select the appropriate report to generate Home Payment Center Options Reports w Logout Welcome to the Payment Center Interface View Modify Settings amp Reports Here Don t Forget to SAVE all changes 60 Comprise Technologies Inc 2011 Customer Support 800 531 0132 PAYMENT CENTER CURRENT CHANGE REPORT The Payment Center Current Change Report is a real time count of all the coins and bills in the Pay
85. s 20 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 DEPOSIT TO MY ACCOUNT 1 Scan your card and enter your PIN on the Keypad et Deposit To My Account 3 Insert the amount you wish to add to your account into the Money your card number Touch Finish or Cancel When Done Handler You can insert coins and or bills Pennies are not allowed Card Number Enter ID and will drop right through to the change return A E EE Start balance 0 00 Amount Deposited 0 00 A 5 Cancel will cancel the transaction and eject coins and or change for New Balance 0 00 ges Cancel 6 Once you finish adding money click Finish 4 New Balance will display the total value of your account balance 7 A receipt will print with transaction details FINE PAYMENT 1 Click Fine Payment from the Self Service Payment Center Fine Payment To Start Scan your card or Pee En ID ta key in your card numbe 2 Scan your library card and enter your PIN on the keypad The Card Number Enter ID Amount owed will appear PIN JTE Detail Amount 0 00 Pay By Amount Paid Account 0 00 Pay By Credit New Amount Owed 0 00 Card Cancel 3 Click Fine Detail A list of fines owed will appear From here you can select one or all of the fines to pay You cannot pay a partial amount of one fine Fine Payment options are dependent on your ILS List of Library Fines 4 Insert money into the Money Han
86. s and overage bin have been emptied all the Existing Coins Bills counters are reset to 0 11 The SAM Maintenance Control Activity Report reflects the coins and bills counts reset to 0 Ewisting Colns Bills Nickels Dimes Quarters Bills Overage Bin 12 12 E 0 a Eject Eject De Meters Eject All Coins Eject All Eject All Eject All Reset Load Coins Coins Low Limit Nickels 10 Dimes ap Quarters 4 System Options Kiosk ID 1111 _Terminate Kiosk Cancel OR Existing Coins Bills Nickels Dimes Quarters Bills Overage Bin o o D D o Eject Eject Eject Meters Eject AN Coins Eject All Eject All Eject All Reset Load Coins Coins Low Limit Nickels up Dimes 10 Quarters 4 System Options Kiosk ID 1111 Terminate Kiosk SAM Maintenance Control Activity Report Date of Last Collection 9 29 2010 Date of This Collection 9 29 2010 Days for This Collection O days Cain In 5 0 00 Coin Qut 0 00 Coins to Bin D Bills In 0 00 Total Paid In 0 00 Net Paid In 0 00 Number of Withdraws 5 0 00 Coin Count in Tube 1 Nickels 0 Coin Count in Tube 2 Dimes 0 Coin Count in Tube 3 Quarters 0 Coin Count in Tube 4 Dollars 0 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 REPORTING AND RECONCILIATION The Payment Center Maintenance Interface is for authorized personnel only It is used to generate a Field Report on the contents of the Payment Center typically as part
87. s will block software when it cannot Y verify the publisher See how this helps protect your computer Comprise Technologies Inc 2011 Customer Support 800 531 0132 35 Follow these steps to fix 21x General Security Privacy Content Connections Programs Advanced Launch Internet Explorer Select Tools Internet Options Click the Security Tab A Select a zone to view or change security settings 9 Sy O Internet Local intranet Trusted sites Restricted sites Internet i sites This zone is for Internet websites except those listed in trusted and restricted zones Security level For this zone Allowed levels for this zone Medium to High id Medium S Prompts before downloading potentially unsafe content Fr Unsigned Activex controls will not be downloaded Custom level Default level Reset all zones to default level A Local Intranet Sites Advanced B Add this website to the zone Add Sam Server Web Interface URL http 192 168 0 100 sam O D Click Close A Trusted Sites Sites Advanced B Add this website to the zone Add Sam Server Web Interface URL http 192 168 0 100 sam 2 D Click Close 36 Comprise Technologies Uncheck Require server verification https for all sites in this zone Uncheck Require server verification https for all sites in this zone ca Local intranet 4 x
88. so have a dramatic impact on Comprise Products IP Ranges routing tables etc all must be configured with Comprise Products in mind If you think your major network configuration change might have an effect it probably will Please call us to schedule an appointment to make sure everything runs smoothly 3 Hardware Hardware changes refers to many things but specifically let us know before you change your firewall filter appliance printers or copy controllers to ensure your change goes smoothly 4 Operating System Application Internet Browser As with any software changes to the operating system on your patron and staff computers will have an effect on your Comprise Products and in particular Internet Browser will impact Smart Money Manger Please give us a call to find out before attempting any major operating system or software changes or upgrades 5 Staff Training We find that many issues result from staff not being completely confident when the initial training is over or that there has been a significant staff turn over since the product was installed We offer remote training and in some cases will come on site when training is necessary In most cases training is offered at no cost Please contact Customer Support to schedule an appointment Look for my picture to highlight important points 4 Comprise Technologies Inc 2011 Customer Support 800 531 0132 TABLE OF CONTENTS AE en E 2 Mo 3 FAYMENT CENTER NN 8
89. ssword 2 3 621683426 LPC Administrator Account 6256838262345 LPC Administrator Password 621658342623 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 CHECK OUT THESE OTHER COMPRISE SOLUTIONS SALES 800 854 6822 An access management point of sale or self service solution from Comprise is an investment in a flexible expandable smart web based architecture All Comprise solutions can be leveraged from a single SmartServer linked with your library s ILS or organizations database All Comprise solutions communicate with leading ILS databases Microsoft SQL and integrate seamlessly with each other offering unparalleled flexibility Smarty Smart ia Self Service Solutions Smart Manager Point of Sale Today you might be interested in access management but tomorrow you find that you also need a financial management solution Comprise offers you the flexibility to upgrade and expand with one server that can manage multiple locations from one central location To purchase these add on products contact your Comprise Sales Representative at 800 854 6822 PC ACCESS MANAGEMENT SAM Professional is our flagship access management solution It is available in two versions to meet the needs and objectives of different library and public service organizations 100 centralized management access automation and privacy protection are core to both versions Simpler SAM is our hosted version
90. system administrator 2 Navigate to your FTP root where the APMKiosk ini file is located The default location is C inetpub ftproot APM 3 Open the APMKiosk ini file in Notepad Save As and rename the original file 4 Edit instruction messages and buttons Refer to Appendix A for ini file options 5 Refer to Appendix B for color codes and fonts 6 Click File then Save 7 Restart the Payment Center to reflect the changes 18 Comprise Technologies Inc 2011 Customer Support 800 531 0132 APMKIOSK INI DESCRIPTION OF EACH SECTION Instruction Messages This section is the text containing instructions given to the patrons on the following screens Main Menu Deposit To My Account Fine Payment Create a Visitor Account Get a Copy Card and Change for My Account Main Menu This section contains text visible on the Self Service Payment Center buttons and the Self Service Payment Center title bar Colors and Fonts This is where the background colors text colors and fonts for the title bars on each screen are configured See Appendix B for guidance Buttons This section is used to change the text for the Finish Cancel OK and Enter ID buttons on all of the main screens Deposit To My Account This section contains the text on the Deposit To My Account screen Fine Payment This section contains the text on the Fine Payment screen Visitor Card Copy Card This section contains the text on the Visitor Card and Co
91. t Moe can I dedde what Steng to eight If prompted select Download File Download File F i P Director s Report apy What s the Risk Select the criteria required then click Preview Information Bar Help Zone Highlands Public Library Comma e Tab Export TESES mi m JR pje ea Now all the correct dialog boxes will appear without needing to install anything more Comprise Technologies Inc 2011 Customer Support 800 531 0132 37 PRINTING REPORTS Comprise Best Practice recommendations Install ActiveX Control for Crystal Reports Ensure Website is not blocked by AntiVirus software or other security implementation To print SAM reports please follow these steps 1 Click Print Director s Report 5 Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma Tab Export r EN Parameters Pg Group Tree M 4 1 Jonn CRYSTAL REPORTS Mai 2 15 2011 Director s Report Highlands Public Library e The Protessional s Choice Month To Date Last Month Last Year Month To Date Last Month Last Year Session Management Number of PC Sessions 26 35 Average Session Length 0 24 03 0 06 01 Unique Users 4 19 Users with 1 Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessio
92. t Center s unique identifier So it is important that this number is assigned to only one Payment Center if you have more than one Only numbers will be accepted no alpha spaces or special characters Note It is very important that Zone ID be accurate and the Kiosk ID be unique to each Payment Center Settings lt 1 scaler il 103 6 After entering this information save the file and reboot the Payment Center Branches Names 5am Configuration BranchID POSBranch Name PC 769341574524 POSID authenticationMode 1 CashEnab le 1 checkEnable 1 12 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 CALIBRATING THE TOUCH SCREEN The touch screen was calibrated at the factory and confirmed to function properly during final assembly of the PAYMENT CENTER However sometimes it will be necessary to re calibrate the touch screen computer This may be when touch screen monitor or hardware has changed or the cursor does not sufficiently line up with your finger To calibrate the touch screen RE D x 1 Exit the Payment Center application Refer to Accessing the Service Du ER Ver Poele be D a Menu This will display the Windows desktop SR oe ee Da amp D mm D Y A 2 Locate the icon and open the ELO Touch Screen application If no icon is cl ei ag on the desktop click on Start Settings Control Panel Double click on the om 0 gt o Ki HEIA Fokker Chen Gem und Intern Kiyas ELO
93. t Centers Payment Center Visitor Report History Detail Criteria Selection 1 Select appropriate report criteria 2 Click Preview Payment Center Visitor Report s Preview Please select the report information below Payment Center Al e Database History Current From 05 14 2011 00 00 To 07 21 2011 2359 Report Type Detail Summary Payment Center Visitor Report History Detail Selection Criteria Criteria Field Description Payment Center Reports Payment Center Visitor Report History Detail Field Label Description Wes Select report criteria and click Preview to generate Report Report will be generated per selected criteria Payment Center Select All or Payment Center to include in report Database wistoryorcurremt History select for Historical Repot pp S Report Type Select Report Type Comprise Technologies Inc 2011 Customer Support 800 531 0132 67 Sample Payment Center Visitor Report History Detail 21 2011 PAYMENT Pmt Ctr Visitor Report Detail Smart NT From 514 2011 to 7121 2011 Terminal All Cards Created per Terminal ID Terminal ID 61412011 520 2011 614 2011 Pmt Ctr Visitor Report History Detail Field Label Title From to Date Terminal Terminal ID Date Cards Created Total Number total number of visitor cards created per Terminal ID 68 Comprise Technologies Inc O 2011 Customer Support 800 531 0132
94. t ae Select the criteria required then click Preview _Preview Zone Highlands Public Library y C Comma Tab Export r g Parameters Pg Group Tree M 4 1 1 M 1f100 elf e CRYSTAL REPORTS Main Report 2 15 2011 Director s Report Highlands Public Library P File Download 36 The Protessional s Choice e Do you want to open or save this file Last Year m Name CrystalReportviewer1 doc d Type Microsoft Word Document 346KB Last Year From 192 168 1 121 Number of PC Sessions Average Session Lenath Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions While files from the Internet can be useful some files can potentially Users with 4 Sessions ham pour computes If you do not trust the source do not open or save this file What s the risk Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with 8 Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions OO OO OO OO A RM 52 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 3 Upon clicking Open the report with open in MICROSOFT WORD 97 2003 2 15 2011 Director s Report Highlands Public Library i e M e Y AN Bn The Proteastonals Choice Month To Date Last Month Last Year Month To Date Last Month Last Year PEE Number of PO see 26 35 35 Average Session Length 0 24 03 0 06 01 0 06 01 Unique Users 4 14 14 Users with I Session Users wi
95. th 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with 7 Sessions Users with D Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions Os ODO OAOA P On OO OO 0 A 0 0 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Previ Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma e Tab Export r g Parameters Pg Group Tree M 4 1 1 M 1f100 J 189 ORYDTAL REPORTS Main Report Save As Save in Io Desktop D Q 3 Ee e a The Professional s Choice Bd My Documents d My Computer Recent My Network Places Internet Application Management New Folder 2 E as ghlight doc EA Highlight doc Number of PC Sessions Desktop Average Session Length Unique Users amp Users with 1 Session s Users with 2 Sessions Users with 3 Sessions Gg Users with 4 Sessions JE Users with 5 Sessions Met Users with 6 Sessions Users with 7 Sessions Va Users with 8 Sessions Users with 9 Sessions oar DA see Users with 10 Sessions My Network rustalReportViewer Save __ Cancel A My Documents Places Users with 10 Sessions Save as type Microsoft Word Document Comprise Technologies Inc 2011 Customer Support 800 531 0132 53 Export to Microsoft Word 97 2003 Edit
96. th To Date Last Month Last Year Internet Application Management Month To Date Last Month Last Year Session Management Mumber of P Sessions 26 35 Average Session Length 0 24 03 Unique Users 19 Users with I Session Users with 2 Sessions Users with 3 Sessions Users with 4 Sessions Users with 5 Sessions Users with 6 Sessions Users with d Sessions Users with D Sessions Users with 9 Sessions Users with 10 Sessions Users with 10 Sessions LI 0 000000 P On 0 000000 P On 4 Clicking Save will open the Save As window The appropriate location can be selected to save the report Director s Report Select the criteria required then click Preview _Preview Zone Highlands Public Library DI C Comma e Tab Export op g Parameters Pg Group Tree M 4 1 1 M 9 J CRYSTAL REPORTS Main Report Save As e Save in Io Desktop D Q Ce fie The Protessional s Choice Recent Internet Application Management Set E Number of PC Sessions Desktop Average Session Length Unique Users Users with 1 Session Users with 2 Sessions Users with 3 Sessions a Users with 4 Sessions Y Users with 5 Sessions e Users with 6 Sessions ESA Users with 7 Sessions Ke Users with 8 Sessions Users with 9 Sessions Users W th 1 ile name E ystal E IL D ewe xls save Ya My Documents Places Users with 10 Sessions Save as type Microsoft Excel Worksheet y Comprise Technologies Inc O 2011 Customer Supp
97. tion of plastic Correct position of plastic 5 Also make sure the coin tubes are snapped in all of the way The coin tube section should be flush against the gray wall of the device on all sides except for the top right side where there will be a small gap 6 Re insert the top section of the coin acceptor and connect the ribbon cable Fold the top up and reconnect it with the hooks on top NOTE You will have to push the metal coin ejector up for the coin acceptor to fit in properly 7 Clean the sensors with a damp paper towel Opening the Top Portion to Expose the Sensors 8 Connect the Money Handler into the power source and test it 82 Comprise Technologies Inc O 2011 Customer Support 800 531 0132 BILL ACCEPTOR MODEL MC2600 INSERT BILL The bill acceptor is only connected with one cable that is on the left of the device the side closest to the coin acceptor To empty the money out of the bill acceptor you slide the red button on the bottom of the bill acceptor and slide it toward the front This will allow you take the cash vault off the back of the bill acceptor The cash vault holds all of the money The cash vault slides down and then can be removed OA JMN To open the cash vault you must lift the spring loaded doors on the sides of the cash vault Hold one of the doors open and press down on the money which is located on top of the spring board inside the cash vault You will then be able to take th
98. ust provide a 10mbs compatible RJ45 network connection and standard 20amp 120v 3 pronged outlet within 8 feet of the device locations The Payment Center is equipped with its own internal surge protector Tower Dimensions Height 60 4 Width 12 4 Depth 9 Y Tower Base Width 22 Depth 20 Counter Dimensions Height 46 Width 30 Depth 12 Total Weight Tower approx 60lbs Counter approx 84lbs 10 Comprise Technologies Inc 2011 Customer Support 800 531 0132 PAYMENT CENTER SET UP ACCESSING THE SERVICE MENU When power is turned on the Payment Center will automatically startup the Payment Center Program You will have to close the program in order to access the configuration utilities 1 On the Self Service Payment Center click Deposit To My Account 2 Click Enter ID and key this number in the ID field 0256838262345 3 Click OK You will be prompted to enter the Service PIN Scan the barcode provided in Appendix C click OK 4 Click Maintenance 5 Click Terminate Kiosk The Payment Center program will close bringing you to the Windows desktop Comprise Technologies Inc 2011 Customer Support 800 531 0132 Self Service Payment Center Deposit Ta My Account Fine Payment Create A Visitor Account Change From My Account English Espa ol Deposit To My Account Scan your card or press Enter 1D to key in your card number Touch Finish or Cancel When Done Car
99. w to load paper Open the printer and reload the paper Make sure that the guide is installed correctly next to the paper Refer to the printer section of this manual Power Cycle Make sure there are enough coins in the coin acceptor Open Money Handler and check cable connections Make sure the red light is on the back of the bill acceptor Check to be sure bill acceptor is seated correctly Check bill path for obstructions Check bill vault Check sensors for dirt Check cables inside device make sure that the coin acceptor is connected refer to circuit board diagram in this manual Open Money Handler and check cable connections Check to be sure coin acceptor is seated correctly Check coin tubes for obstructions Check sensors for dirt Check cables inside device make sure that the coin acceptor is connected Power Recycle default settings for the APM options are shown when a connection cannot be made to the server Comprise Technologies Inc 2011 Customer Support 800 531 0132 TOUCH DYNAMIC MODEL Often times the device not getting a network connection leads to problems such as the device not loading the appropriate information One reason can be the network cable is not plugged into the PC properly The network cable must be plugged into the Ethernet port that is between the USB ports and the Com 1 port If the scanner is not scanning any library cards check to make sure the scanner is connected The scanner has a USB c
100. will be generated per selected criteria Payment Center Select All or Payment Center to include in report Database mistorvorcumemt History Select for HistoricalReport O S Detail Select for Detile Comprise Technologies Inc O 2011 Customer Support 800 531 0132 63 Sample Payment Center Reconciliation Report History Detail 5 24 2011 Pmt Ctr Reconciliation Report Detail Smart Eg From 941 2011 to 9 44 2011 Terminal All By Terminal ID 101 E ii 13 0 Eir six os 15 THEE 100 Terminal Transaction Type Account IDO Date Time Starting Addition Ending Number Balance subtraction Balance 101 Maintenance Sub 519 2011 1 50 03PM 50 80 5 0 30 0 50 Maintenance Sub 5 8 2011 1 50 38PM 0 50 6 050 0 00 Maintenance 4dd 58 2011 1 54 43PM 20 00 4 00 4 00 101 3 20 102 Maintenance Sub 516 2011 10 24 284M 61 00 1 00 0 00 Maintenance 4dd 516 2011 11 01 034M 50 00 10 00 10 00 visitor 54623830267026 65 6 2011 11 10 054M 20 00 61 00 1 00 Add Value 4623838287026 56 2011 11 10 054M 50 00 1 75 1 75 Add Value 12345000467002 56 2011 11 10 504M 510 00 50 05 10 05 Add Value 12345001086277 56 2011 11 11 164M 510 25 0 15 10 40 Add Value 12345001255117 56 2011 11 11 41AM 50 00 0 20 50 20 Cash Out 4623838287026 65 6 2011 11 12 204M 61 75 1 75 0 00 Add Value 12345001546619 56 2011 11 12 464M 13 50 50 25 13 85 Add Value 12345001877256 5 6 2011 11 13 144M 5614 75 50 30 15 05 Add Value 123450018994

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