users guide - Feeltheheatuk
Contents
1. TROUBLESHOOTING TYPICAL NON PRODUCT FAULTS Boiler is not working for central heating or hot water Boiler is not working for central heating or hot water but attempts to fire by going through 3 ignition attempts Display shows F flashing Boiler is not working for central heating or hot water and the display shows LA flashing Boiler is not working for central heating or hot water and the display shows HA flashing Ideal Consumer Helpline Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance Solution Check there is power to the boiler switch A in the ON position and displayed on the controls If not displayed then not a boiler fault contact your installer service company Check external programmer is set to an ON period and the relevant function selected i e central heating or domestic hot water Test by overriding the programmer by setting to continuous Check room thermostat for central heating or the cylinder thermostat for domestic hot water are set at the required temperature To test operation of either thermostat turn fully up If no response contact your installer Press reset button C for 2 seconds to repeat ignition sequence Check gas supply try another appliance cooker fire etc If no gas supply then not a boiler fault contact gas supplier Check condensate pipe is not blocked or frozen2. If blocked clear blockage if not possible to check contact your installer Press reset button C for 2 seconds the boiler should then re light If fault recurs this indicates an overheat condition The boiler should be turned off and your installer contacted Check if ALL radiators have thermostatic radiator valves fitted If they have contact your installer Check if ALL radiators have thermostatic radiator valves fitted If they have contact your installer of its products The right is therefore reserved to vary specification without notice Tel 01482 498660 www idealboilers com i Ideal The High Efficiency Pioneers Ideal Boilers P O Box 103 National Ave Kingston Upon Hull HU5 4JN Tel 01482 492251 Fax 01482 448858 Registration No London 322 137
3. Children should be supervised to ensure that they do not play with the appliance In cases of repeated or continuous shutdown a CORGI registered installer or in IE a competent person should be called to investigate and rectify the condition causing this and carry out an operational test after each intervention on the device Only the manufacturers original parts should be used for replacement Minimum Clearances Clearances of 20mm 3 4 above 5mm 1 4 at the sides and 450mm 17 3 4 at the front of the boiler casing must be allowed for servicing The minimum front clearance allowed when built into a cupboard is 5mm To light the boiler Refer to Frame 1 1 CHECK THAT THE ELECTRICITY SUPPLY TO THE BOILER IS OFF 2 Set the mains on off switch A to off and the CH thermostat knob B to maximum 3 Switch on the electricity supply to the boiler and check that all external controls e g programmer room stat etc are on 4 Set the mains on off switch to ON The boiler will commence the ignition sequence supplying heat to the system when required Operation In normal operation the control unit display E will show the codes O Standby no demand for heat C CH or DHW being supplied P Boiler frost protection boiler will fire when temperature is less than 3 C During ignition the LED D will flash During normal running the LED will remain illuminated Note f the boiler fails to light after 3 attemp
4. ition of I S 813 domestic Gas Installations the current Building Regulations and reference should be made to the current ETCI rules for electrical installation It is essential that the instructions in this booklet are strictly followed for safe and economical operation of the boiler Electricity Supply The appliance must be earthed Supply 230 V 50 Hz The fusing should be 3A This appliance is intended to be connected to the supply via a double pole switch having a 3mm contact separation in both poles serving only the boiler and system controls Alternatively a 3 pin UNSWITCHED socket may be used Important Notes e This appliance must not be operated without the casing correctly fitted and forming an adequate seal e If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes e Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with e If itis known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by a CORGI registered installer or in IE a competent person e This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety e
5. leave the heating controls if fitted at a Clea ning reduced temperature setting For normal cleaning simply dust with a dry cloth For longer periods the entire system should be drained To remove stubborn marks and stains use a damp cloth and mild detergent If the system includes a frost thermostat then during cold weather the boiler should be turned OFF at the time switch if fitted ONLY The mains supply should be left switched ON with the boiler thermostat left in the normal running position Maintenance DO NOT use abrasive cleaning materials The appliance should be serviced at least once a year by a CORGI registered installer or in IE a competent person 1 BOILER CONTROLS Legend A Boiler on off switch B CH thermostat knob Cc Reset button D LED E Display E CAUTION To avoid the possibility of injury during the installation servicing or cleaning of this appliance care should be taken when handling edges of sheet steel components mexico HE Users 3 POINTS FOR THE BOILER USER Note n line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit or for any pre arranged visit where access is not gained by the engineer
6. mexico Your Ideal users guide See reverse for Mexico installation amp servicing instructions HE15 HE18 HE24 HE30 HE36 A BOILERS When replacing any part on this appliance use only spare parts that you can be assured conform to the safety and performance specification that we require Do not use reconditioned or copy parts that have not been clearly authorised by Ideal Boilers The High Efficiency Pioneers Natural Gas Only Destination Countries GB IE mexico HE15 HE18 HE24 HE30 HE36 HE15 G C Appliance No 41 429 39 HE18 G C Appliance No 41 429 65 HE24 G C Appliance No 41 429 98 HE30 G C Appliance No 41 429 99 HE36 G C Appliance No 41 415 20 Introduction The mexico HE is a floor standing room sealed condensing boiler featuring full sequence automatic spark ignition and fan assisted combustion Due to the very high efficiency of the boiler condensate is produced from the flue gases and this is drained to a suitable disposal point through the plastic waste pipe at the right lower rear of the boiler A condensate plume will also often be visible at the flue terminal Safety Current Gas Safety Installation amp Use Regulations or rules in force In your own interest and that of safety it is the law that this boiler must be installed by a CORGI registered installer In IE the installation must be carried out by a competent person and installed in accordance with the current ed
7. son Knob Settin Flow Temperature ec F Flame failure Should this occur a fault code t F will be displayed Press the Minimum 30 86 reset button and the boiler will relight If the fault recurs turn off F the boiler and consult a CORGI registered installer or in IE a Maximum 82 180 competent person To shut down the boiler Condensate Drain The condensate drain must not be modified or blocked 1 Forshort periods Blockage of the condensate drain caused by debris or freezing Set the mains on off switch A to OFF can cause automatic shutdown of the boiler 2 For longer periods If freezing is suspected and the pipe run is accessible an attempt may be made to free the obstruction by pouring hot water over the exposed pipe and clearing any blockage from the end of the pipe If this fails to remedy the problem the assistance of a CORGI registered installer or in IE a competent person should be sought Escape of gas To relight the boiler Should a gas leak or fault be suspected contact your local gas supplier without delay Set the mains on off switch A to OFF Switch the electricity supply to OFF For longer periods the entire system should be drained including the domestic hot water supply Repeat the procedure detailed in To light the boiler Do NOT search for gas leaks with a naked flame Frost Protection If no frost protection is provided and frost is likely during a short absence from home
8. ts the fault code L F will be displayed Press and hold the reset button C for 2 seconds then release The boiler will repeat the ignition sequence If the boiler fails to light consult a CORGI registered installer or in IE a competent person All CORGI registered installers carry a CORGI ID card and have a registration number Both should be recorded in the Benchmark Commissioning Checklist You can check your installer by calling CORGI direct on 01256 372300 Ideal Stelrad Group is a member of the Benchmark initiative and fully supports the aims of the programme Benchmark has been introduced to improve the standards of installation and commissioning of central heating systems in the UK and to encourage the regular servicing of all central heating systems to ensure safety and efficiency CO O THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE mexico HE Users Control of water temperature Boiler Overheat Thermostat The boiler controls the central heating radiator temperature toa This thermostat will shut down the boiler in the event of maximum of 82 C adjustable via the CH thermostat knob B overheating Should this occur a fault code 1 A will be displayed Press the reset button C and the boiler will relight Approx CH flow temperatures for the boiler thermostat settings if the fault recurs turnoff th boiler and consulta CORGI arg registered installer or in IE a competent per
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