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1. Line Hot warm dest Lines with hot or warm line function Your service personnel can configure a hot or warm line for the primary and secondary line The function is activated when on e the primary line you lift the phone s handset or press the line or loudspeaker key e the secondary line you press the line key A number specified by you is dialled immediately with a hot line and after a specific time with a warm line Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number after one minute for example if no other number is dialled Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line in the context menu Select and confirm the option shown 131 Making calls with multiple lines Step by step mum 3 Enter and confirm the destination Save amp exit Select and confirm the option shown Connecting A station of a line trunk group is on a call Its primary line is con
2. Lsusueueee 2 Trademarks 2e 2e edkRAG YER bee oe Phe eR DAS REDE 2 Location of the telephone 0 00000 cee eee 3 Product support on the internet 00 0000000 cee eee 3 General information ssusue 13 About thiS manuals rsi pits tid ne aee duels Ma oe teal a 13 Symbols used in the manual ille 13 SOVON aeai Aa Luo oue inner Fut ueri ec e y s ded 14 Intended USC 2 tee 14 Telephone types cedo diea eden GRAB AGERE eden uiu ad 14 Speakerphone quality and display legibility 14 Single line telephone multi line telephone 04 15 Getting to know the OpenScape Desk Phone IP 55G 16 The user interface of your OpenScape Desk Phone IP 55G 16 Ports on the underside of the phone 204 18 Using network ports more efficiently 19 OpenScape Key Module 55 00 0 000 liess 20 OpenStage Manager lisse eese 21 FCSN rc 21 KeySi i ied beoe obe RUE Rea UR ad ONS uen Vot RS Ke del 22 Function Keys xa osa natur Ee Med Rd ge RE RR RE gode ate 22 BudioKeyS s ora asp te nietos eoe mps e bob p teddy deed 22 Mode Keysi ricik aiea dex reae eR x RR E 22 Navigation DOCK cse sts EE Lupe ede edax desi es 23 Si MEET 24 Programmable Keys iaie a sies o arte mette 4 ph due erg Rn d 25 Line keys on multi line phones only 000 26 Dialpad ae ee en re ee Sie aah ee ere eee 28 Grap
3. 128 Function keys sssssssee 22 G General information ssssss 13 Graphic display o on 29 Call liSts te 47 48 Icons for phonebook entries 42 Icons indicating call status Voicemail Graphic display settings Idle mode for graphic display 217 Group call 62 Group calls 62 H Headset Answering call automatically 56 75 HOCINE es cect m 71 For lines c 131 I jen Let Application tab sss Connection status ssie Message icons sssssssssss MultiLine sees Phonebook entries Status bar siisii Ignoring second call oo eee Immediate dialling Important information Incoming calls MultiLine Answering calls sssse 125 K Key CICK iet 230 Key modules sin 20 L Language setting 00 0 231 271 Index 278 Country setting c rere pis 233 Language for user prompts 231 Large conference sss 123 LDAP 161 Copying to the phonebook 164 Quick search nasisisi 163 LED displays nsoni Line key Line preview Line status Line utilisation Lines Hot warm line sss 131 List for phone numbers and contacts 155 Location of the telephone 3 Locking the phone sss 175 M Making
4. 0 00 essen 93 Repertory Callin cid nee AREE ee Aa ade RO eae 93 Feature toggle icini anai riaa aped dis BOS eut ee eee 94 ForwardihNgi e pasia aaa eee eca hne e stat eed neater Ou dabo gush AE ee 94 Using function Keys iue med x RERO e RR dar RR Ee 96 Example 1 Calling a saved number 0 000020 ess 96 Example 2 Activating deactivating Call waiting 96 Example 3 Immediate ring erse ssa tenia oaei e Ea 96 Resetting function keys lille 97 Enhanced phone functions 98 linGonig ealls a m nuire es Pr RE eyes eruta oae a 98 ejectirig a call oan emn c Ee RU e Red Rare o 98 Contents Deflecting arcall i 6 esos ch RR RR RE RT LER 98 Configuring call forwarding 0 0000 cee eee eee 100 Placingiar Call GW hold 4 es eee weal a nude mta a ee les 101 Call waiting second call 2 2 0 0 0000 000 eee eee 107 Transterrindgid Gall 22e ae pacha dh tre petes ete ee Y a 111 UE EUER 114 Making callS 4 33 25 2 aa dee PEU Ede E S wea eels 116 Dialling with the DDS key 0 000000000 cece 116 Dialling from the local phonebook 2 0 005 116 Dialling from the LDAP database 2000 116 Dialling a phone number from alist 22200 117 Calling a contact from agroup 2 00 00 e eee eee 117 Using autodial delay 000 200000 ee 118 Conference iuuenes ea ee es bee ed eae he 120 Eocal
5. 267 Yes No AutoReconnect beep Yes Yes 0 Connected calls Options Save amp exit Exi no save Allow call transfer Yes Yes No Allow call joining Yes Yes No Allow exit conf Yes Yes No Allow hold rem Yes Yes No Hold 3 4 5 6 7 8 9 10 f 42 13 14 15 Hold rem delay 8 and hang up Yes Yes No Music on hold Yes Yes No Allow conferences Yes Yes No Secure call alert Yes Yes No Toggl e associate Yes gt page 115 gt page 112 gt page 79 gt page 122 gt page 103 gt page 104 gt page 105 gt page 106 gt page 121 gt page 229 gt page 110 Local user menu Yes No Lower IL alert for GB only Context menu Automatic menu Yes No Display time 5 10 20 30 60 120 Unlimited display FH Keyset Lines Yes 20 Line one of eight possible Options Exit no save Ring delay Allow in overview Yes No Hot warm action Hot warm dest Address Ring on off Selection order Overview Line up to eight lines Move down Move to bottom Use FPK order Add all lines Save Do not save Bluetooth Configurati
6. Step by step Call Log Niels Bohr18 10 07 06am ge or Redial Redial 72 Redial D a You must have activated the call journal in order to use the call list This also applies for redialling the last number dialled Page 167 If the call journal is not activated the message Call Log is disabled is shown on the display when you press the key If you try to perform a last number redial using a programmed function key the message Key function unavailable is shown on the display in this case If you still want to access the function for redialling the last number dialled despite having disabled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the service personnel Page 205 Redialling from the call list D Only calls to the primary line are recorded on multi line phones gt Seite 16 Press the key repeatedly until the Dialled tab appears Select and confirm the entry you want The phone number associated with the list entry is dialled Redialling using softkeys Lift the handset or press the key shown Select the softkey to confirm The last phone number entered is dialled Redialling from the idle menu Select and confirm the softkey in the idle display gt Seite 38 The last phone number entered is dialled D A secure voice communication is indicated by a closed padlock icon
7. Prerequisite Your service personnel configured a programmable function key with the function Busy make line busy for the hunt group gt Page 94 Press the programmable function key the key lights up Press the illuminated programmable function key once again to release the line the keys stops illuminating 187 OpenScape Voice functions Step by step Making anonymous calls Your service personnel decide whether or not your caller ID name and phone number is displayed on a called party s station Anonymous calling is when your data is not transmitted The settings configured can be deactivated however for specific calls e f your caller ID is transmitted your caller ID is iia yo e s trans ed your calle displayed f your caller ID is suppressed unknown is displayed Deactivating If your service personnel permanently activated anonymous calling for your phone you can deactivate this setting as follows Lift the handset BN Enter the code see the table of codes Page 207 to transmit the caller information You hear a confirmation tone Activating If your service personnel activated caller ID transmission for your phone you can deactivate this setting as follows Lift the handset Y Enter the code see the table of codes Page 207 to suppress the caller ID 2 ji You hear a confirmation tone Caller ID transfer is suppressed Unknown Anonymous appears on
8. Confirm the option shown Enter and confirm the user password Seite 30 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text input see Seite 32 and confirm your entry Select and confirm the option shown Enter the new password at least six characters text input see gt Seite 32 and confirm your entry Select and confirm the option shown Enter and confirm the new password once more Select the softkey to confirm 173 Privacy security Step by step User if nec uf Security Change user password Current password New user password Confirm new user password 174 Deactivating the password prompt You can deactivate the phone s password prompt if a password has already been configured Deactivating the password prompt does not apply to the web interface gt Seite 279 OpenStage Manager or CTI applications that use a password prompt As long as the password prompt is deactivated you do not have access to user settings via the web interface or the OpenStage Manager i If you deactivate the password prompt you can no longer lock the phone gt Page 175 and the user menu is not password protected Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the opti
9. Function when key is pressed 3 ay telephony interface page 39 The LED lights red ay phonebooks page 42 The LED lights red ay call lists page 45 The LED lights red ay voicemails page 49 The LED lights red ay Settings Applications menu page 50 The LED lights The selected function is indicated by the icon on the display Getting to know the OpenScape Desk Phone IP 55G Navigation block This control allows you to move between input fields and navigate in lists and menus You use the central OK button to confirm options and launch functions Operation Functions when key is pressed Press EJ key Move to the right on the tab line In lists and menus Press Ba key e One level back Entry selected e Cancel action In input fields e Delete character to the left of the cursor In lists and menus Press EM key e Scroll down e Hold down Jump to the end of the list menu In lists and menus Press EM key e Scroll up e Hold down Jump to the start of the list menu Entry selected Press 8 key e Perform action e Confirm your selection Browsing in the call list and phonebook tabs If you are in the phonebook you normally use the key to navigate between the Personal and Corporate tabs or if you are in the call lists you navigate between the Missed Received Dialed and Forwarded tabs using KE Alternatively you can use the navigation b
10. Line utilisation Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone e Shared line A line that is configured on multiple telephones The line status if configured is displayed on the Overview tab for all telephones that share this line If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other telephones that share this line Direct call line A line with a direct connection to another telephone The line status is indicated by the LED in addition to the display on the Overview tab page 40 LED displays LED Meaning LE Off The phone is in idle mode Flashing e Incoming call on the line gt page 125 e Hold reminder is activated gt page 103 Flickering e Outgoing call on the line The incoming call was prioritised and selected in accordance with the Automatic line selection for incoming calls option Fast blinking The line is on Hold Blinking Call forwarding is activated Illuminated The line is busy 27 Getting to know the OpenScape Desk Phone IP 55G 28 Dialpad Text input In cases where text input is possible you can use the dialpad to input text punctuation and special characters in addition to the digits O to 9 and the hash and asterisk symbols To do this press the numerical keys repeatedly Example To enter
11. User if nec zi Configuration Connected calls Hold and hang up Yes No Activating deactivating Hold and hang up This function works in the following call scenarios You have placed a call on hold and hang up You are conducting a consultation call and the second party hangs up e You have answered a second call and you or the second party hangs up You can use Hold and hang up to determine whether you will be prompted immediately or after a defined time to retrieve the held call I This function cannot be used on multi line phones You can also configure this setting via the WEB interface Seite 279 Press the key shown until Settings is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu to activate the function or Select and confirm the option shown to deactivate the function again The function is always deactivated by default Select the softkey to confirm 105 Enhanced phone functions Step by step Music on hold If the Music on hold option is active music is played back when you are placed on hold by another party You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until Settings is active U
12. sss 202 Ww Warm lin iiic pietts 71 FOF INES e 131 Web interface s sss 256 263 219 Display icons Display icons Application tab Telephony interface gt page 39 EE Phonebooks page 42 Call lists gt page 45 Voicemail page 49 Program Service menu Applications menu page 50 Help function page 53 Status bar The ring tone is deactivated gt page 169 Operating data is sent to the server gt page 53 The Do not disturb function is activated gt page 170 The phone lock is activated gt page 175 4 3 The Bluetooth function is activated page 238 e2 A mobile user is logged on to the telephone Messages You have received one or more new messages One or more new entries have been added to the call lists Local call forwarding is activated for all calls Connection status You receive a call After dialing the other subscriber s phone rings You receive a call with a lower confidentiality level Following dialing with a lower confidentiality level Forwarded call with a lower confidentiality level Reconnect with a lower confidentiality level The call is active Hp Of fo High quality voice connection G 722 m The call has been disconnected 4r You have placed the call on hold e g consultation hold He Your call partner has placed
13. Restore Screensaver images Ignore Ignore Restore All clip images Ignore Ignore Restore All ringer tones Ignore Ignore Restore All midlet data Ignore Ignore Restore Replace gt page 239 Options Start backup Start backup Cancelling Backup Backup password Confirm password Backup name OpenStage 80 Full ID Delete gt page 241 Delete Cancel Screensaver Options Save amp exit Exit no save Enabled Yes page 216 Yes No Start mins 30 gt page 217 0 5 10 20 30 60 Transition delay s 10 gt page 218 270 Local user menu 0 5 10 20 30 60 Display settings Options Save amp exit Exit no save Display theme Crystal sea gt page 210 Crystal sea Warm grey Key mod contrast C gt page 215 Slider brightness C gt page 211 Program keys Press the key to be programmed Options Save amp exit Exit no save Normal Unallocated page 92 Unallocated Further functions see gt page 274 Label predefined or customized Settings function dependent Shifted Unallocated gt page 92 Unallocated Further functions see gt page 275 Label predefined or customized Settings function dependent Key Module if available such as Program keys TouchGuide Options Save
14. Select the option shown Select and confirm the option shown in the context menu to activate the function The video function is disabled by default Select and confirm the option shown in the context menu to deactivate Select the softkey to confirm 185 OpenScape Voice functions Step by step 186 OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone i The OpenScape Voice functions are only available if the Server features function was activated on the phone by the service personnel On multi line telephones the full scope of OpenScape Voice functions is only available for the primary line Feature toggle key You can pick a programmable function key and program it as a feature toggle key for activating the make line busy and stop hunt functions You can then use the programmable function key to activate or deactivate the relevant OpenScape Voice function on the server for this phone You can only program first level programmable function keys because those linked to LEDs are used to display the function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the programmable function keys being pressed OpenScape Voice functions Step by step Example Switching between Line busy and Line free see also Page 194
15. Step by step Activating deactivating parallel call via code You can activate deactivate the parallel call without having to change to edit mode Prerequisite You have already entered numbers in the parallel call list eo Lift the handset ans Enter the code to activate or deactivate the parallel call see code table gt Page 207 198 OpenScape Voice functions Step by step Au m Parking a call If you have answered a call for a colleague and cannot forward it to him or her you can park the call Park a call You are conducting the call Let the other party know for example that you are trying to connect him or her Enter the code for parking see code table Page 207 You hear a confirmation tone and the line number is announced The caller hears a waiting melody Replace the handset Tell your colleague that a call for him or her is parked and give him or her the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset Enter the unparking code see code table gt Page 207 He or she is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller 199 OpenScape Voice functions Step by step Silent monitoring If this function has been configured by service personnel and enabled for the destination phone you can join an active call of an internal station and listen in
16. The fault can be rectified quickly so try again to dial this phone number after an appropriate time 1 Please note the information in relation to the call journal on gt Page 72 Basic functions Step by step or i On hook dialling The connection is set up with on hook dialling via the loudspeaker speakerphone mode or via a connected headset The line is seized before dialling Press the key shown Press the key if a headset is connected Enter the phone number Press or wait until the dial delay expires see gt Page 118 The context menu display changes Select the softkey to confirml l Entering the phone number first First enter the number The loudspeaker or headset key illuminates when you enter the first digit Enter the phone number Use the TouchGuide gt Seite 24 to correct entries as necessary The context menu display changes Select the softkey to confirm or wait until the dial delay expires see gt Page 118 The connection is set up D a If you are using a dial plan and Sofortwahl is set up see Page 70 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan 1 Please note the information in relation to the call journal on Page 72 69 Basic functions Step by step Immediate dialling Sofortwahl should only be activated if service personnel have configured and approved a dial plan
17. e Ringer off e DND on e Directed Pickup 31 Getting to know the OpenScape Desk Phone IP 55G 32 Video link display If you are using a USB camera on your OpenScape Desk Phone IP 55G for video links different information will appear on the display when the video function is enabled page 185 Video link with softkeys displayed A video link is established The call partners each have cameras connected and have enabled the video function The video images of both the calling and called partners appear on the left hand side in preview mode 11 53 Fr 12 04 13 3339 Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Blind transfer call Video off A video link is established The caller has a camera installed but the called partner does not The call partners have both enabled the video function The video image of the caller appears on the left hand side in preview mode and a crossed out camera appears instead of the video image of the called partner The situation can also be reversed WSs Fr 12 04 13 3339 A 3338 gt Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Video off Getting to know the OpenScape Desk Phone IP 55G Video link with softkeys not displayed A video link is established The call partners each have cameras connected and have enabled the video funct
18. 2 0000055 228 Adjusting the volume during acall 04 228 Tone and indication with an unsecured voice connection 229 KEV CICK e Gack a ta Ra tha a E e eich SERS hes Dts Seo 230 Setting the language and country 00200 00000 231 Display lariguage aaa secet c pec de aca dot oos 231 Country specific setting 0 0 2 0 0 0 00 eee eee 233 Alarmon changing thelle une eho d dre ada dee er 234 Network information 0 0 00 000 sse 235 Resetting user data ee 236 Initiating the reset 0 0 0 002 000 cee 237 Backup restore cece eee eee 238 Saving USer Catel 2 ss eae rbi ades Sic eese aps 239 Restoring user data 1 0 0 sse 240 Deleting a user backup on a storage medium 241 Displaying and checking backups on USB media 242 Call recording 0ccc cece cece 243 Recording modes issu wl do kee RET de eg oa ee 243 Explanations of recording 00000 cece eee eee 244 Recordable calls 0 2 2 0 0 0002 eee 2 Non recordable calls 00 02000 c cee 244 Enhanced functions 0 00000 eee 245 The following features are not supported 245 Recording tpS sessanta addict died ca a dettes deas dards Qa Ae 245 Multi LNE s deduce Sadek oh E bere x tae bande sb des ders 245 11 Contents Recording calls 3 22e RR srine eee es dae RE E a 246 Using the c
19. At the same time the graphic display on the busy remote phone shows Forced logoff pending After the set timeout the active call is ended and remote logoff is performed e Registrierung e Benutzerdaten herunterladen Once logon is complete the Mobility program key LED lights up and the mobility icon appears on the graphic display Z 181 Video function Step by step Video off r Video on Self view 182 or Video function You can connect a USB camera to your OpenScape Desk Phone IP55G so that during a call you can see the other call partner assuming he or she has also connected a camera and vice versa see gt Seite 34 The video function is disabled by default gt Page 185 as it is not yet fully supported by all telephone systems Impe Your call partner could alternatively also use an OpenScape Desktop Client Personal Edition V6 for example in order to set up a video link with you Prerequisite A suitable USB camera is connected and the video function has been approved by the service personnel and activated by you gt Page 185 Activating and deactivating the function temporarily You can activate and deactivate the video function temporarily via softkeys in idle mode Confirm with the softkey to disable Confirm with the softkey to enable Self view Prerequisite The phone is in idle mode In order to test whether your USB camera is working properly activate th
20. Recording has started The recording button LED is lighting lt You are connected with the second party You hear a beep and the recording symbol Q is shown in the line for the second call Alternate Confirm with the softkey for this connection 4 You are switched to the main call You hear a beep and the recording symbol QO is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and autostart modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded a Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording symbol O O has disappeared from the display lt Your call partner resumes the call You hear a beep and the recording symbol O O is shown on the display 250 Call recording Step by step Conference Conference Setting up a conference during recording Prerequisite You are conducting a consultation call Page 74 or you have accepted a second call Page 107 and the system conference feature was configured by your service personnel Recording has started The main call is placed on hold The recording button LED is lighting Confirm with the softkey for this connection You are connected to both parties at once The conference is displayed with the current participants You hear a b
21. The prompt Retrieve does not appear 75 Basic functions Step by step Drop amp return Drop amp return 76 Cancelling a consultation call If the called party does not answer Select the softkey to confirm The call with the first party is resumed If the called party does answer Confirm with the softkey for the connection to the second party The call with the first party is resumed Basic functions Switching to the held party alternating Prerequisite You are conducting a consultation call gt Page 74 or have accepted a second call gt Page 107 Alternate Select the softkey to confirm Impe It does not matter which Softkey list is open when alternating The Alternate function appears in both lists active and passive connection You can switch back and forth between two subscribers by repeatedly confirming the Alternate softkey Ending an alternate operation Disconnecting the held call Disconnect Confirm with the softkey for the held call The held call is disconnected The active call continues Disconnecting the active call Drop amp return Confirm with the softkey for the active call The active call is disconnected The held call remains on hold and can be managed via the context menu 71 Basic functions Step by step Putting on hold and retrieving alternately or simultaneously Putting an active call on hold Prerequisite You have a single lin
22. conference is automatically put on Hold Adding a party Prerequisite You are conducting a consultation call and the conference is on hold Press the key shown The party is added to the conference Only the conference and all current participants are now displayed 123 Enhanced phone functions Step by step Putting the conference on hold Press the key shown The conference is placed on hold and you can consult with someone in your office for instance Leaving a conference Select the softkey to confirm You are disconnected from the conference call and can dial another number for instance The other call partners remain connected 124 Making calls with multiple lines Step by step or 3 Making calls with multiple lines You can use your OpenScape Desk Phone IP55G as a multi line phone If you have any questions regarding how to configure your phone as a multi line phone please contact your service personnel The following is a description of the telephony scenarios for multi line phones To facilitate understanding you should familiarise yourself with the enhanced telephony application and how to use the line keys beforehand Furthermore you can specify individual settings for your multi line telephone Refer to the following sections for a detailed description of the individual components e Introduction to multi line phones gt Seite 16 e Lines and line keys gt Seite 28 e Multi l
23. forwarding destination used and the Softkey list offers the following options e Accept e Enter dest e Settings e Cancel Select the softkey to confirm Three types of call forwarding are offered in the settings menu e All calls e Busy e No reply To You can check at this point whether Busy or No reply call forwarding is already activated Saving a destination phone number Select the forwarding type here for instance All calls Select the softkey to confirm Enter edit and confirm the destination phone number Editing favourites You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select the forwarding type here for instance All calls Select the softkey to confirm Basic functions Step by step il ES Settings O All calls gt 3338 L1 No reply gt V1 No reply after 16 s 3338 Select and confirm the option shown Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select the softkey to confirm Copying and pasting destination phone numbers The current destination phone number for a call forwarding type is copied For example the current destination phone number for All calls should also become the current destination phone number for No reply Press the key shown Select th
24. or om or Replace the handset or if you are in speakerphone mode press the loudspeaker key Both call partners remain connected You are disconnected from the conference call Disconnecting a party End Conf Select the softkey to confirm Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Local conference function You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown mum if nec 3 Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Allow conferences Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm 121 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and co
25. s Sra eec dep puer ge eet 211 Forwarding a call with alowerlL ille 211 Conducting a call with a lower IL lille ee 212 Conducting a call 2222s dp RR PARE 212 Holding a all eee tee Rc ite dett role on ens E 212 COnTeEehiC e os tite a tunt eat Pate ee ati bs aad dual 212 MECONNECUNG DM 212 IE PETS PETER 212 Individual phone configuration 213 TAS NAY cts dust dando EE E AENA AEE E c en e eto 213 ADpealanCe xxu vua XN ew dbase et gw bid dd eid es 213 Brightness mie esana m eb EUR Ee oce RUE Yd wh Pale AE 214 Contrast for the OpenScape Key Module 55 215 Contents SCTEENSAVEN ot eme ges wt bes oe uv pP eei Tq M EIAS 216 Activating the screensaver 00 022 ills 216 Automatic screensaver activation lesse 217 Setting the fade time for the screensaver 04 218 Date and TINE sbre adiens beet gera tap aah aan e decer x ded 219 Setting the time 22i esses 219 Setting tlie date uso descr eode ebur tub ase 219 Time display format n naana aana 220 Date display TOMAT 3 es educere sede aha nie waned Sii at 220 Setting daylight saving time n a llli aea 221 Automatic daylight saving time l l 221 AUdiO oxi ada ha wn RE RISE Pese npe Puri da ice Dated qud ies 223 VOIUMES s ut eee xe cade ote eb e td c dee aed ed e a no 223 SicineccM M pen eto ted Woe Sheet Satis NE Malate t Gane 224 Activating deactivating the ringer
26. sss 118 B Browsing in tabs ssssssssss 23 Busy override sssi 132 Busy when dialling sss 67 C Call Ending sss 61 Holding sss 101 Transferring sss 111 Call GOfitrol c set e e 66 Call forwarding Activating deactivating 84 Copying pasting destination phone num Jj XM em 83 Destination phone number 81 Favourites saisine 82 Last destination T 81 Saving destination phone number 82 Variable sssssssssssssssene 81 Call forwarding Chain eee 86 Call forwarding information 128 Call IStS tt ett ettet 45 161 Copying to the phonebook 166 IN oe QU o MET RR 62 Call recording Automatic sse 246 AutoStart a s ni 247 Call types isisisi 244 Conference isinira 251 Consultation oo eee 248 Controlling 248 ICONS pt 245 UNE KEY S 252 Manual een 247 Mu ltibine ies 245 Operating modes oo 243 Operation eese 246 Second call sss 249 Ho M 245 Toggle Connect oo cect 250 Call settings CTI calls sssssssssee 224 Multiline 3 te c ee ad 150 Call signalling different 55 Call WwaltiDigi iiec a 107 Callback s scott dte 87 Calls Deflecting sss 98 Forwarding sssssssssee 80 Incoming sssssssseeneenes 55 Rejectin
27. 1 key Executive 1 answers Announce the call Lift the handset or press the speakerphone key or headset key I You can also select berg durchf hren from the context ment Connecting without consultation Press the DSS Executive 1 key Executive 1 does not answer Confirm with the softkey for the connection Lift the handset or press the speakerphone key or headset key The Executive 1 phone rings If Executive 1 does not answer the call a recall follows see also Page 111 after a specified period of time I The Executive 1 direct station selection key on the Secretary 1 phone illuminates Consultation without connecting Press the DSS Executive 1 key Executive 1 answers Transferring is not wanted The Secretary 1 takes the call back Select the softkey to confirm The Secretary 1 is reconnected with the caller Toggle disconnect or conference During a consultation call Secretary 1 can toggle between Executive 1 and the caller initiate a conference or disconnect one of the two call parties More on this subject can be found on pages gt Page 77 and Page 120 139 Making calls with multiple lines Step by step 140 DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group The DSS keys are also used for consultation calls Press a team member s DSS key The relevant phone rings and the party an
28. 152 P Padlock ICON cete eade 54 Parallel call sss 197 Park a call 199 Phantom line eee n 26 Phone directory s es 155 Phone settings sssssssssssss 213 Phonebook sse 42 155 LDAP 44 161 Local phonebook n se 43 Contact quick search 159 Editing a contact s in 155 Group management 157 Language selection 158 New contact s s s 155 Preferred phone number 155 Saving a picture oo ee 158 Picking up a held call oo eee 58 Picking up out of hours calls 206 Pickup group uie rette ie 62 Primary WING eee cxsecieevneteusdtoncareacuetesbaccssarasieds 26 Hu rea m 169 Private line ice etitm eae 27 Program Service menu ou cece 50 Programmable keys ssssssss 25 Programmable sensor key 91 Q Quick search IDAR e nett eset ert rere tates 163 R Reachability otc tenete oae 196 Redial sss 72 MultiLine ssssssseee 127 Resetting sensor keys sissien 97 Ringer off sssssssssssssssees 169 Rollover sssssssssee 154 S Safety precautions 00 0 0 eee Saving destination phone number Screensaver Searching contacts Second call Second ringing call Secondary line o n Security en 169 Self image oo sss 34 182 Sensor Key koristi 9
29. 5 seconds 10 seconds e 20 seconds e 30 seconds e 60 seconds Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Confirm the option shownl Select the required value between 5 and 60 and confirm Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration Step by step Services User if nec P Date and time Time Services User if nec 1 Date and time Date Date and time You can set the date and time display here if necessary You can also configure this setting via the WEB interface gt Seite 279 Setting the time Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Select and confirm the option shown Enter and confirm the time Select the softkey to confirm Setting the date Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Select and confirm the option shown Enter and confirm the date Select the softkey to confirm 219 Individual phone configuration Step by step Services User if nec p Locality Time format 24 hours User if nec H
30. If there is a match e the caller receives a message that the party refuses to accept any calls with this number or the call is forwarded to an external phone number Contact your service personnel for information on how your OpenScape Voice is configured on site Lift the handset BY Enter the code see the table of codes Page 207 Various announcements deliver the following information e The name of the feature selective call acceptance The current status active or inactive e The current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function 190 OpenScape Voice functions Step by step Y For call rejection As for selective call acceptance you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the selection list the caller is notified that the called party rejects calls from this number If the caller s number is not in the selection list the call is put through to you as usual Lift the handset Enter the code see the table of codes Page 207 Various announcements deli
31. List of available functions 1 Delete not assigned 19 Feature toggle 2 Selected dialaing 20 Mobility 3 Redial 21 Directed pickup 4 Forward all calls 22 Callback 5 Forward no reply 23 Cancel callbacks 6 Forward busy 24 Consultation 7 Ringer off 25 DSS 8 Hold 26 Call waiting 9 Alternate 27 Immediate ring 10 Blind transfer call 28 Preview 11 Transfer call 29 Call recording 12 Deflecting 30 Launch application 13 Shift 31 Integ forward 14 Conference 32 Disconnect 15 Headset 33 Language selection 16 Do not disturb 34 Redial 17 Group pickup 35 Pause callbacks 18 Repertory dial 36 Resume callbacks 91 Programmable function keys Programming function keys Initiating programming Directly via the function key EJ Hold down the key you want to assign a function to until the programming prompt is displayed Impe If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your service personnel about the current setting Confirm to begin programming The key illuminates continuously or Via the user menu You can also program keys via the user menu Press the key shown until the Settings tab is active User Confirm the option shown Pity if nec i Enter and confirm the user password Phone Select and confirm the option shown Program keys Select and confirm the option shown You are prompted to
32. appears in the header Select and confirm the option shown in the idle menu The do not disturb icon is deleted Privacy security Step by step Services User if nec P Configuration Incomming calls Handling Allow DND Yes Allowing Do not disturb You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Se Se Se Se Se Se ect and conf ect and conf ect and conf ect and conf irm the option shown irm the option shown irm the option shown irm the option shown ect and confirm the option shown in the context menu ect the softkey to confirm 171 Privacy security Step by step 172 Security User password Your User password protects your individual configurations including your language settings You can also use the user password to lock your telephone gt Page 175 Service personnel may have configured the following settings e The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed e The password is temporarily locked You do not have the option of configuring user settings at this time The message Password suspended is displayed e After initially logging on to a user area you may have to replace
33. as a second call see gt Page 107 66 Basic functions Step by step During dialling Imp Note that when you set up 2nd alert the Busy when dialing Page 119 function will be disabled The exception is if you dial a number during a Consult Page 74 Prerequisite The 2nd alert key is set up and call waiting is permitted Page 109 E You receive a call while you are dialling You hear an alerting tone and the 2nd alert key flashes Ged Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options e Accept e Reject e Deflect 67 Basic functions Step by step Redial 68 Y or Making calls Impe If you allowed the option Busy When Dialling Page 119 you will not be interrupted by an incoming call In this case the caller hears the busy signal Off hook dialling Lift the handset Enter the phone number The context menu display changes Select the softkey to confirm or wait until the dial delay expires see Page 118 Select the softkey to confirm The connection is set up Ip If you are using a dial plan and Sofortwahl is set up see gt Page 70 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan D If a connection is temporarily unreachable you will hear a special information tone short tone sequence
34. calls MultiLine ssssssssssee 126 Message icons ssssssssse 35 MIGEIODHIOFQ ii eei rte ttec titss 73 Missed callS n cete 90 Mobile logon and logoff 178 180 Mobility 2c 177 Forced logoff ssssssssss 180 Logging on and off 178 180 Mode Keys ssssssem 22 MultiLine Answering calls s sss 125 Busy override sss 132 LED displays sisisi 27 135 Making and receiving calls on a single lige 128 Making and receiving calls with multiple INES uie tte ci Dele ice anus 129 Multi line telephone ssss 15 N Navigation block ssssssssssss 23 Normal dialling sssssssss 70 0 Open listening OpenScape Voice Abbreviated dialling Two key abbreviated dialling 193 Accepting anonymous calls 192 Call tracing ze eee 193 Creating a list for selective calls 190 Feature toggle key sssini 186 FUNCTIONS eee eiecit 186 Hunt group 194 Making anonymous calls 188 Parallel call s sss 197 Park a call 199 Reachability 196 Rejecting anonymous calls 192 Serial Call pergis 196 Silent monitoring 0 eee 200 OpenStage Key Module 20 Operating instructions s s s 2 Overview tab 137 140
35. confirm the option shown You are offered the Settings selection menu for Executive 1 with the following options examples Immediate Ring To Assistant Strict To Mobile To 31201 To Voicemail Cancel call forwarding This option has no further settings The selection is confirmed and call forwarding is thereby cancelled If a call is received for Executive 1 his or her phone rings Select and confirm to cancel call forwarding Forward to assistant The To assistant option offers further setting options If you want to apply the current setting you only confirm this option For additional options Open the context menu Select and confirm the option shown You see the Assistenzmodus selection menu with the following options e falls da zur Assistenz falls am Platz sonst zum Cheftelefon The view in the E A Cockpit overview menu is then Zur Assistenz falls da e normal zur Assistenz falls am Platz sonst zum Anrufbeantworter des Chefs The view in the E A Cockpit overview menu is then Zur Assistenz normal Making calls with multiple lines Step by step To Mobile gt u To31201 e normal Handy zur Assistenz falls am Platz sonst zum Handy des Chefs The view in the E A Cockpit overview menu is then Zur Assistenz normal Handy e normal zu Nummer zur Assistenz falls am Platz sonst zu Nummer The view in the E A Cockpit overview menu is then Zur Assistenz nor
36. destination phone number 93 Programmable function keys Step by step mum ri Enter and confirm the station s destination phone number You can select and insert special characters via the softkeys e Auflegen e R ckfrage e Anruf e Pause Select the softkey to confirm The repertory dial can be up to 40 characters Ld long Feature toggle Only available for Hunt group functions Page 194 EJ Hold down the key you want to assign a function to until the programming prompt is displayed D If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your service personnel about the current setting Confirm to begin programming The function key illuminates continuously Normal Select and confirm the option shown Feature toggle Select and confirm the required function in the context me Label Select and confirm to change the key labelling ann i Enter and confirm the key label you want e g busy free Setting Select and confirm this option to enter the relevant Code Ei Enter the code see Code list table Page 207 and confirm Select the softkey to confirm Forwarding 94 Programmable function keys Step by step Normal Forward all calls Setting ine Hold down the function key to which a function
37. free I Please note also the LED displays for the line keys gt page 27 Applications available on your OpenScape Desk Phone IP 55G Softkeys in the line overview The softkeys of a selected line offer the following options with e Own free line Auswahlen Anzeigen N Own line with active call Halten L schen replace handset Anzeigen e Own line with held call Wiederaufnehmen Anzeigen 1 e Other free line Ausw hlen Anzeigen 1 e Other line with active call Halten L schen replace handset Anzeigen e Other line with held call Wiederaufnehmen Anzeigen e Other line busy Anzeigen 1 Connecting 1 After a period of time set by service personnel the tab of the selected line is displayed as a preview 2 The connect function must be activated by the service personnel m Applications available on your OpenScape Desk Phone IP 55G 42 Phonebooks In addition to the local phonebook this application also contains entries from other directory services such as an LDAP corporate directory To access Press the key repeatedly until the required tab is displayed see also gt page 23 Example co Tab 09 47 4 Mo 15 0413 3057_155 Pers nlich Unternehmen pr Bernoulli Daniel amp Bohr Niels 3 Chadwick James Curie Marie Einstein Albert Droup pickup X Faraday Michael Taani t Watt James corda Further entries ar
38. gt page 161 e Quick search gt page 163 Using a contact e Calling a contact gt page 116 e Transferring an entry to the local phonebook gt page 164 Applications available on your OpenScape Desk Phone IP 55G Call lists T The call journal function must be activated in order to display call lists gt page 167 The call journal must also be activated for the customary last number redial function If the call journal is not activated the following message is shown on the display when you press the key Call Log Disabled All calls and numbers dialled on your phone are logged in chronological order in call lists IE Callers with suppressed numbers cannot be saved in the call lists The following call lists are displayed individually on separate tabs Missed tab missed calls Received tab answered calls e Dialed tab dialled numbers e Forwarded tab forwarded calls mp Only calls to the primary line are received on multi line phones When new entries are added to the call lists a message appears page 35 on the idle display and the LED of the mode key page 22 lights up white To access Press the key repeatedly until the required tab is displayed see also page 23 The service personnel may have made special settings for missed calls The following keys illuminate depending on the setting to indicate new missed calls e Only the LED on the key e The LED on the key and the call di
39. mede de 68 On hook dialing illl 69 Immediate dialling s ad deren tetto erar t on a eod 70 Dialling using the hot or warm line function 71 Hedial 2 1 oes thee HERUM EM es Vek redo eu VI abs ad 72 Activating deactivating the microphone 0 0e eee ee 73 Consulting a second party 2 0 0 0 0 0 0 lies 74 Ending a consultation call liliis 75 Cancelling a consultation call lille else 76 Switching to the held party alternating 77 Putting on hold and retrieving alternately or simultaneously 78 Connecting parties llis tees 79 Gall forwarding ces rr he log cR Rm A 80 Activating or deactivating immediate call forwarding 81 Saving destination phone numbers for call forwarding 82 Activating deactivating call forwarding 0000 ee 84 Call forwarding chain pas si isis 86 CallbaCle so ics ice depot estt Bo ote etos endet adc wt ot o ef deseos Se 87 leguesting callback e up REC Speerin eS de des 87 Respondingito a callback 2 Roe ee Es 88 Permitting a callback 0 00 cee 89 Calling back missed calls illie 90 Programmable function keys 91 List of available functions sisse creare 91 Programming f riction Keys i 24444 due sob e Re oso eee a ae 92 Initiating programming isis ee 92 Beginning programming slslesle esse 93 Programming enhanced functions
40. on the graphic display a nonsecure voice communication is indicated by an open padlock icon on the graphic display see also gt Page 54 Basic functions Step by step Activating deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you for example consult with someone in your office Prerequisite You are conducting a call Deactivating the microphone Press the key shown Activating the microphone Press the illuminated key 73 Basic functions Step by step Consultation or Conference or 74 Consulting a second party You can call a second party while a call is in progress The connection to the first party is placed on hold Prerequisite You are conducting a call Confirm with the softkey for the current connection Start a conference Confirm with the softkey for the current connection if you intend to set up a conference with the new party You can also use the configured Conference key in this case Enter and confirm the second party s phone number Ip If you are using a dial plan and Sofortwahl is set up see gt Page 70 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan Select the softkey to confirml l m If you want to use the phonebook or a call list for the consultation call or the new conference parties select Hold in
41. or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function 203 OpenScape Voice functions Step by step Two way voice calling to a saved member number Prerequisite The code for two way voice calling and the member number are programmed on a function key Press the programmed function key A connection to the team member is established immediately and your speakerphone function will be switched on iJ As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function Announcing the local phone number You can use this function in order for example to identify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset Y Enter the code for Announcing the local phone number see code table gt Page 207 The phone number is announced i g Then hang up 204 OpenScape Voice functions Step by step Y se Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two functions could be used alternatively if you have disabled the call journal gt Page 167 Retrieving and dialling the last answered caller The following phon
42. the call on hold Call recording has started The voice connection is secure Qo 280 The voice connection is not secure Display icons MultiLine a Call for the corresponding line a Call for a line with suppressed ring tone gt page 154 Hold reminder is activated gt page 103 The line is currently not available The line is busy The line is free Phonebook entries Primary business number Secondary business number Mobile phone number Private phone number E A Cockpit Not available amp Available BR Call forward to assistant if there BR Call forward to assistant if there 2 Ring immediately call forwarding cleared 3 Call forwarding to mobile phone sa Call forwarding to answering machine L Call forwarding to a number 281 Copyright Siemens Enterprise Communications GmbH amp Co KG Hofmannstr 51 80200 M nchen Deutschland Siemens Enterprise Communications GmbH amp Co KG is a Trademark Licensee of Siemens AG Reference No A31003 D5500 U101 1 7619 The information provided in this document contains merely general descriptions or char acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective char acteristics shall only exist if expres
43. the default password with a new password e Apassword can have a predefined period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Password expired appears when the validity period is over Confirm Change password and change the password as described in this section e f you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time e tis possible that you will not be able to re use a previously used password for a period of time which means you have to create another new password The message Password requires change is then displayed This does not affect deactivation of the user password gt Page 174 e Your service personnel can tell you about the rules for what and how many characters can or must be used in the password Privacy security Step by step Services User if nec P Security Change user password Current password New user password Confirm new user password HE I The preset password 000000 corresponds to a blank password In other words the phone cannot be locked and the user menu is not password protected see also Page 174 The user password can also be modified via the web interface Seite 279 Press the key shown until the Settings tab is active
44. unnoticed muted or with the knowledge of the target station active Active silent monitoring Station A and B are on a call You want to listen to the call so that Station B does not notice but so that you can still talk to Station A Your phone Internal station A i lB aia Internal or external station B e You can hear and talk to station A e You can hear station B but cannot talk to him or her because he or she cannot hear you e Station A and B can hear and speak to each other Lift the handset Y Enter the code for active silent monitoring and the destination number see code table gt Page 207 You are connected to the call and can listen If necessary notify station A 15 g End the silent monitoring unnoticed by replacing the handset 200 OpenScape Voice functions Step by step say Muted silent monitoring Station A and B are on a call You want to monitor a call but so that neither station notices Your phone Internal station A aag gt b Internal or external station B e You can hear station A but cannot talk to him or her because he or she cannot hear you e You can hear station B but cannot talk to him or her because he or she cannot hear you e Station A and B can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number see code table Page 207 You are connected to t
45. via the WEB User Audio Settings Ringer melody 4 User Audio Settings 226 Pattern melody interface gt Seite 279 Prerequisite You have chosen the pattern ringtone see gt Page 225 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the required pattern melody in the context menu between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select the softkey to confirm Pattern sequence You can also configure this setting via the WEB interface gt Seite 279 Prerequisite You have chosen the pattern ringtone see Page 225 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown 1 The phone displays the current setting Individual phone configuration Step by step Ringer tone sequence Services User NI if nec P Audio Settings Open listening Standard mode Save amp exit Services User i if nec P Select the option shown Select the required Ringer tone sequence in the context menu bet
46. 000 000 0c eee eee 263 Key Tunctions illad ed ead Ode Sa eee 274 iS ae E ee See eer ee 276 Display ICONS oco ois ennn BETEP EE OE REPE 280 12 General information General information About this manual This document contains general descriptions of the technical options which may not always be available in individual cases The respective fea tures must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one of the following reasons e The function is not configured for you or your telephone Please con tact your system support representative e Your communications platform does not feature this function Please contact your sales partner for information on how to upgrade This user guide is intended to help you familiarize yourself with the Open Scape Desk Phone and all of its functions It contains important informa tion on the safe and proper operation of your OpenScape Desk Phone These instructions should be strictly complied with to avoid operating er rors and ensure optimum use of your multifunctional telephone in the net work These instructions should be read and followed by every person installing operating or programming an OpenScape Desk Phone Il For your own protection please read the section dealing with safety in detail Follow the safety instructions carefully in order to avoid en dangering yourse
47. 1 Sensor keys Feature toggle ssssssss Forwarding itt tette Immediate ring Repertory dial sss Setial Gall oett hee Setting headset port s s s Setting the date oo sss Setting the time 0 0 eee Setter enata tee Shared Wine nemen Silent monitoring ossessi Single line telephone Softkey list sss Speakerphone distance Speakerphone mode Status icons System conference T Telephone lock UCET 175 Telephone maintenance 262 Telephony interface MultiLine sse 40 SinglelLine asii 39 Text input via the display editor 30 TREME uenerit ee pe tee odit 213 TUNG ce c e ERO ROGER een 219 Time display format sssus 220 Toggle Connect s sss 77 TouchSlider rris 22 Troubleshooting ssssssss 262 Two way voice calling 202 U Unlocking the phone 176 USB catfiera tite etes 182 User interface sssssssssssssse 16 User password sssssse 175 User support 14 Using a mini switch 19 Using network ports more efficiently 19 V Variable call forwarding 81 Video function sssssssssssss 182 Activating deactivating 185 Video link usc i eee 32 183 Voice calling
48. 1 can pick up the call early 137 Making calls with multiple lines Step by step 138 Forward to Secretary 2 An incoming call for Executive 1 rings at the assigned Secretary 1 The call is not answered After a specified period the call is forwarded to Secretary 2 The line key of the Secretary 2 phone flashes and it rings Press the line key on the Secretary 2 phone to answer the call The station answers The Secretary 2 direct station selection key on the Executive 1 phone illuminates Impe If Secretary 1 is busy the call is forwarded immediately to Secretary 2 if aconsultation call is being made or Allow call waiting is deactivated Second call Prerequisite Allow call waiting is activated If Secretary 1 receives a second call this can be accepted ignored forwarded or rejected Detailed information on this can be found from gt Page 107 If the second call was answered it can be forwarded using consultation or the direct station selection keys Connecting a call If e g the Secretary 1 answered a call it can forward the call using the direct station selection keys to the following telephones e Executive 1 e Executive 2 e Secretary 2 The following examples show connections to Executive 1 Making calls with multiple lines Step by step B D or or HECHA Complete Xfer or or IE Y Connecting with consultation Press the DSS Executive
49. 137 Gontneoctirig acall sas uic rte oboe tepore me dod Ote 138 DSS KEYS ccn E Rx exam AE SO Rex goed REFER Be RS 140 Using line overview lslslsssssl see 140 Executive secretary with Executive Assistant Cockpit 141 Contents Sample scenarlos ress hs deber Sea taken e P Rep Ii RU 141 Function overview l sss 142 Launching E A Cockpit from the secretary phone 143 Managing call forwarding iliis 144 Managing secretary statuses 0 eee eee 146 Making calls in the E A Cockpit team 0 0000000 148 Settings for MultiLine keyset 0 0 00 0 0 0200020008 150 Displaying the line on the Overview tab 150 Setting the time for a delayed ringtone 0 151 Configuring the Overview tab display 152 Line preview 2 6 eee eee 153 Rollover foraline 0 2 2 0 00 eee 154 Phonebooks and call lists 155 Personal phonebook iced a wb A e RR Ra ma ERE ERES 155 Creating a new contact n s auauua uaaa eese 155 EANA CONTACTE uc asiento mre kae ps ego Ped egre x 155 Selecting a preferred phone number 04 156 Deleting all phonebook entries 0 2 0 0 eee 156 Managing contact groups 0 20002 c eee ee 157 Deleting a group 4er DR Re ent tear mee Pe latte polar Bie 158 Saving a picture for acontact 0 0 0 0 cee eee 158 Quick search in the phoneboo
50. 4 Discoverable Y gt page 235 Pairing mode gt page 237 PIN for pairing gt page 238 Last connected device Device address Device namel Device class Call logging Enable call log gt page 167 Phone Display settings Levels Slider brightness gt page 211 Key module contr tj gt page 215 TouchGuide 23 gt page 212 Misc Display theme 23 gt page 213 Screensaver Screensaver enabled gt page 216 Inactivity delay gt page 217 Screensaver transition delay GY gt page 218 Program keys Normal Edit t amp J gt page 92 Shifted Edit gt page 92 Key Module 1 if available such as Program keys Key Module 2 if available such as Program keys Key click Volumes Off Low Medium High Keys Keypad only All keys Locality Country tJ gt page 233 Language t j gt page 231 Date format t amp j gt page 220 1 Information read only 260 Web interface WBM Time format page 220 Security Password Current Password New password page 172 Confirm password Diagnostic information t j gt page 254 261 Fixing problems Fixing problems Caring for your telephone e Never allow the telephone to come into contact with coloring oily or aggressive agents e Always use a damp or antistatic cloth to clea
51. Consultation Complete Xfer Complete Xfer or Transfer Transferring a call You can transfer your current call to another party with or without consultation Blind transfer Prerequisite You are conducting a call The options Allow call transfer and Transfer on ring are allowed gt Page 112 Confirm with the softkey for the connection Enter the phone number of the second party to whom you want to transfer the call Select the softkey to confirm D The graphic display returns to idle following successful transfer Transferring with consultation You can announce a call to a recipient before transferring it Prerequisite You are conducting a call The options Allow call transfer and Transfer on ring are allowed gt Page 112 Confirm with the softkey for the connection The call is placed on hold Enter the phone number of the party to whom you want to transfer the call Select the softkey to confirm If the party answers Announce the call you want to transfer Confirm with the softkey for the connection Press the key shown If the party does not answer You do not have to wait for the second party to answer before you can transfer the call Confirm with the softkey for the connection 111 Enhanced phone functions Step by step or Replace the handset or if soeakerphone mode is active press the lit Speaker key to transfer the call If the party does not answer you
52. Documentation OpenScape Voice OpenScape Desk Phone IP 55G OpenScape Key Module 55 User Guide Important information Important information A For safety reasons the telephone should only be supplied with power using the original power supply unit Part number L30250 F600 C 14x x 1 EU 2 US 3 UK or e ina LAN with PoE Power over Ethernet which com plies with the IEEE 802 3af standard A Never open the telephone or a key module Should you en counter any problems contact the responsible administra tor A Use only original accessories from Siemens Enterprise Communications GmbH amp Co KG The use of other acces sories may be hazardous and will render the warranty ex tended manufacturer s liability and the CE marking invalid Trademarks Ce The device conforms to the EU directive 1999 5 EC as at tested by the CE marking b All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the lo cal authorities Proper disposal and separate collection of your old appli ance will help prevent potential damage to the environ ment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal s
53. E Locality Date format dd mm yyyy 220 Time display format You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the time format 12 or 24 hour display in the context menu Select the softkey to confirm Date display format You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the format you want Select the softkey to confirm Individual phone configuration Step by step Services User Stop by step pen r if nec 5 Date and time Daylight saving Yes User if nec P Date and time Difference min Setting daylight saving time You can also configure this setting via the WEB interface Seite 279 Prerequisite Auto DST is deactivated Page 221 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the con
54. FederationRU 9 Croatia HR 28 Singapore SG 10 Czech Republic CZ 29 Slovakia SK 11 Denmark DK 30 South Africa ZA 12 Finland Fl 31 Spain ES 13 France FR 32 Sweden SE 14 Germany DE 33 Switzerland CH 15 Hungary HU 34 Thailand TH 16 India IN 35 Turkey TR 17 Ireland IE 36 United Kingdom GB 18 Italy IT 37 United States US 19 Japan JP 38 Vietnam VN 1 The phone displays the current setting 233 Individual phone configuration Alarm on changing the IL If a call switches from a higher to a lower Impact Level this will be indicated by the pop up text Lower IL change You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown ann if nec i Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Lower IL alert Select and confirm the option shown Yes Select and confirm the option shown in the context menu The advisory function is activated Select the softkey to confirm 234 Individual phone configuration Step by step User if nec P Network information Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface It also provides real time data ab
55. Sofortwahl is deactivated by default For this reason after entering the number you must either confirm the Wahlen option or wait until the dial delay expires to set up the connection If Sofortwahl is configured your call is automatically dialled as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling You can also configure this setting via the WEB interface gt Seite 279 ENTE Press the key shown until the Settings tab is active User Confirm the option shown ann if nec i Enter and confirm the user password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Immediate dialing Select and confirm the option shown Select and confirm the option shown in the context menu Yes Select the softkey to confirm 70 Basic functions Step by step Dialling using the hot or warm line function Your service personnel can configure a hot line or warm line for your phone If you lift the phone s handset or press the loudspeaker key anumber specified by service personnel is dialled immediately in the case of a hot line or e after a defined period of time in the case of a warm line Examples e The phone in the lift immediately dials the reception number e The phone at a patient s bed dials the ward number after one minute for example if no other number is dialled n Basic functions
56. ach entry You can store several phone numbers for each contact In this case however you should define a preferred number gt page 156 Classify your contacts into groups gt page 157 Save a picture of the contact gt page 158 Managing contacts All saved contacts are listed in alphabetical order on the Personal tab You can use the Optionen context menu to create new contacts gt page 155 define the contact display format gt page 160 perform a quick search in the phonebook gt page 159 sort contacts into groups gt page 158 delete the entire phonebook list gt page 156 Dra We recommend the OpenStage Manager software for professional management of your contact data and for synchronising your data with the Outlook Notes e mail programmes For more information refer to the User Manual OpenStage Manager gt page 21 Using contacts The following functions are available via the softkeys of a selected contact Calling a contact page 116 e Editing a contact gt page 155 e Deleting a contact 43 Applications available on your OpenScape Desk Phone IP 55G 44 LDAP directory If you have access to an LDAP directory contact the responsible service personnel you can search for contacts in a company wide directory A userfriendly advanced search function is available for this You can transfer any contacts found to your local phonebook for further use Searching for a contact e Simple search
57. al You can program the following functions on the Normal of the function keys e Selected dialing Repeat dialing Forward all calls Forward no reply Forward busy Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Mobility Directed pickup Callback Cancel callbacks Consultation Call Waiting Immediate ring PreView Start application Built in fwd 274 Local user menu 215 Shifted You can program the following functions on the Shifted of the function keys Selected dialing Repeat dialing Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Release Callback Cancel callbacks Consultation Start application Index Index Numerics 2nd alert sssssssssssssem 66 A Administration esseere 52 AICS Zip tone oiii 56 75 Alerts tetro bere te eade 100 Announcing the local phone number 204 Answering calls Multiline cete ete ete 125 Application tab s s s 29 ADDpIIGatiOnS esi idee eite 38 52 Activating an application 38 Context menu Selecting an entry oo 98 Selecting the application tab 38 Applications menu onses 50 Audio Room character siseses 224 Audio controls ssssssssssssse 22 Auto headset sss 56 75 Autodial delay
58. all forwarding Press the key shown Deactivating call forwarding If call forwarding was activated the Forward key is lighting it will now be automatically deactivated or Activating forwarding to last destination The message Set forward on to is displayed with the last forwarding destination used and the Softkey list offers the following options e Accept e Enter dest e Settings e Cancel Using last forwarding destination Accept Confirm with the softkey to use the last saved destination for All calls again Call forwarding to this destination is immediately activated for All calls and the Forward key illuminates or Activating with variable destination phone numbers If you want to use a new forwarding destination Enter dest Select the softkey to confirm Ei Enter and confirm the new destination phone number or 3339 Confirm the saved destination phone number with the softkey displayed Call forwarding to this destination is immediately activated for All calls and the Forward key illuminates 81 Basic functions Step by step O All calls gt Enter dest b or O All calls gt 82 Saving destination phone numbers for call forwarding pe You can also enter the call forwarding settings via the user menu gt Page 100 or also using the WEB interface gt Seite 279 Press the key shown The message Set forward on to is displayed with the last
59. all recording feature lille 246 Automatic call recording ree pm ed 246 Manual call recording iles 247 Call recording with AutoStart llle 247 Controlling call recording 0 0 0 0 cee ee 248 Consultation during call recording 000e eee 248 Second call during call recording 00 cee eee 249 Call recording while alternating 0 00 00 eee eee 250 Your call is paused and reconnected during the recording 250 Setting up a conference during recording 251 Adding conference participants during the recording 251 Your call is included in a conference during the recording 252 Putting a line on hold manually during the recording 252 Diagnostic data n ssis de of Hea te aee Lp a saec oe ec daba e woe p 254 Web interface WBM 256 Calling up the Web interface 2 2 eee 256 Administrator Pages 0 0 0 eee 256 User Dades uxo sechs eter bathe did at Ox a ROC eds 257 U Ser menu re sree s o RR EM DORT dren O etia fer Intense iem 258 FIXING problems erc ys a aux RR n 262 Caring for your telephone 0 00 00 0c eee eee 262 Troubleshooting sakes acetum ona Pro D ead vnda haw and 262 Contact partner in the case of problems 262 Local user menu e eese 263 Opening the user menu on the phone 200005 263 User menu display
60. amp exit Exit no save Touchguide setting _ gt page 212 Key click Options Save amp exit Exit no save Volume gt page 228 Off Low Medium High Keys gt page 228 Keypad only All keys 271 Local user menu Locality Options Save amp exit Exit no save Country DE page 233 DE Further countries see page 233 Language Deutsch page 231 Deutsch Further languages see page 232 Date format dd mm yyyy page 220 dd mm yyyy yyyy mm dd mm dd yyyy Time format 24 hour page 220 24 hour 12 Hour AM PM Security Change user password page 172 Options Save amp exit Exit no save Current password New user password Confirm password Phone lock gt page 175 Options Save amp exit Exit no save Lock phone No Yes Network information Options Exit Phone address gt page 235 Web address IP address LAN RX C LAN TX C PC RX C PC TX C LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down 272 Local user menu 273 Diagnostic information Reset Options Cancel Reset all user data Reset selected user data Function key data Yes No Cancel No page 254 page 236 gt page 97 gt page 97 Local user menu Key functions Norm
61. and confirm the option shown in the context menu Select and confirm the option shown Select and confirm the preferred phone number The phone number is stored Deleting all phonebook entries Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu A confirmation request opens In the pop up menu Select and confirm the option shown All entries are deleted Phonebooks and call lists Step by step Options Groups Options New group Group name Save amp exit Options Groups Home Edit Group name Save amp exit Managing contact groups Creating a new group Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Select and confirm the option shown in the context menu An overview appears for new groups Select and confirm the option shown Enter and confirm a new group name Select the softkey to confirm The new group is stored Editing a group name Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm a group Select and confirm the option shown in the context menu Select and confirm the field you want Edit and confirm an entry Select the softke
62. arch Prior to a search you can select which qualifiers should also appear in the output list in the Options context menu Qualifier Select and confirm the option shown You may choose between the following criteria e No qualifier Job function Adress 1 Email Business 1 Mobile Business 2 Private Company Adress 2 Select and confirm the desired qualifier Exit the list 162 Phonebooks and call lists Step by step Quick search Press the key as often as required until the Corporate LDAP tab is active Enter the initial letter of the surname you need e g K A single line search window appears at the lower edge of the display Do not enter any further characters After a predefined period of time or after pressing the key all available names with the corresponding initial letter are displayed You can restrict the output by entering the second and other letters The L key is used to switch between letters and numbers The key is used to delete individual characters You can control the search individually by entering extended characters To select extended characters first press the 3 2 key Rule list Extended Description character Searches for the exact string before the extended character You can enter first and last name separately using a comma A search is carried out for the last name possibly using a wildcard and the first name with the first characte
63. arded to another station which also has call forwarding or DND activated This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone A popup window opens on your phone s display with the following information e Who is calling e Who forwarded first or last e The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see gt Page 100 Basic functions Step by step Call back Cancel call Disconnect Callback You can request a callback if the station called is busy or if nobody answers You receive a callback when the other party s line becomes free Impe This option is only available if both you and your Service personnel have activated the function gt Page 89 Ip Only the callback requests for your primary line are logged on multi line telephones Seite 16 Requesting callback Prerequisite The station called is busy or nobody answers Select the softkey to confirm Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example because you have met the other party in person Prerequisite A callback was requested Confirm by selecting the softkey in the idle display 2 Seite 38 Select the softkey to confirm All callback requests are deleted 87 Basic functions Step by st
64. are already conducting a call Prerequisite The option was programmed by your Service personnel Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown 109 Enhanced phone functions Step by step Incomming calls Handling Allow call waiting Yes User if nec P Configuration Connected calls Toggling associate Yes 110 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Assuming Allow call waiting is activated you can toggle a configured key to switch call waiting on off gt Page 96 Toggling associate Set the Toggling associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced phone functions Step by step Blind transfer Start transfer
65. as well as an area for any available applications contact service personnel To access Press the key repeatedly until the Settings tab is active Select and confirm the entry User You may have to enter the user password page 172 User settings You can adjust local settings for your OpenScape Desk Phone IP 55G from the User menu The menu structure comprises several levels leS Fr 12 04 13 3339 Settings Applications gt H XML applications Local settings User Date and Time Audio Autoheadset A Additional menu levels are available r Configuration Conference Phone Locality Security a EENNRN RRRN I You can also configure all of the settings using the web interface of your OpenScape Desk Phone IP 55G page 256 Open the menu gt page 50 Date and Time Adjust the settings on your telephone page 219 Audio Optimise the audio settings on your OpenScape Desk Phone IP 55G for your work environment and according to your personal requirements 50 Applications available on your OpenScape Desk Phone IP 55G E B E Volumes Adjust the settings on your telephone page 223 Settings Adjust the settings on your telephone page 224 Configuration Anrufumleitung Set up call forwarding for your telephone Adjust the settings on your telephone page 80 Enhanced phone functions Use the enhanced phone f
66. assword Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the room character in the context menu e g Normal and confirm Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration Step by step Services User l if nec Audio Settings Ringer file ABC mp3 Ringtone Select your preferred ringtone from the available audio files If no individual audio files are available the pattern ringtone is preset To upload your own files in mp3 or wav format please contact your service personnel You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the ringer tone file or pattern you want in the context menu You will immediately hear the associated ringer melody Confirm the selected ringtone file Select the softkey shown to confirm the selected ringtone so that you can use it or try a different ringtone 1 The phone displays the current setting 225 Individual phone configuration Step by step You can also configure this setting
67. ation Activating an application You can switch to the relevant application using the mode keys page 22 Scrolling through application tabs If an application has more than one tab you can select the tab you want by pressing the mode key repeatedly page 37 Scrolling through lists You can use the navigation block to scroll through entries and confirm functions or a list entry you want page 23 Softkey list The softkey list changes depending on the situation An option is selected using the respective softkey page 36 Applications available on your OpenScape Desk Phone IP 55G Telephony interface Single line view Additional information is displayed in the telephony interface for example when your phone rings when you dial a number or during a call I The same information is available on multi line telephones for the selected line in the line overview To access Press the mode key Example Icon indicating call status 15 57 Fr 12 04 13 3339 Gerhard Maier 01 20 Second call Call duration 4982621565 Current call s possibly with information stored in the phonebook Ringer off Autoheadset Conference m Angela Huber E Lid ae Softkey list with situation dependent options Icons for frequent call statuses You receive a call Call requests and current states a After dialling the other subscriber s phone rings P d The call is active ao OF High quality voic
68. bile logon Select the softkey in idle mode gt Seite 33 to confirm Mobility ID You are prompted to enter your mobility ID Ei Enter and confirm mobility ID usually a phone number Enter password You are prompted to enter the password BEER Ei Enter and confirm the user password The following mobility messages appear in the display e Validierung e Fremdstation wird abgemeldet e Registrierung e Benutzerdaten herunterladen The logoff is simultaneously displayed on the remote phone Once logon is complete the Mobility program key LED lights up and the mobility icon appears on the graphic display Z2 Logging on with forced delayed logoff at a remote phone 180 Mobility function Step by step f the remote phone is busy and your service personnel enabled Forced logoff during call with a set timeout orced logoff does not occur until this timeout expires Logon via a key f a program key is configured for Mobility Press the Mobility program key or Logon via the context menu Mobile logon Select the softkey in idle mode gt Seite 33 to confirm Mobility ID You are prompted to enter your mobility ID Enter and confirm mobility ID usually a phone number Enter password You are prompted to enter the password uL Enter and confirm the user password The following mobility messages appear in the display e Validierung e Fremdstation wird abgemeldet E gt
69. c P Configuration Keyset Overview Primary Line 1 or Use FPK order or Add all lines 152 Configuring the Overview tab display Specify here the sequence in which the individual lines on the Overview tab should appear on the display You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown All lines that are displayed in the overview gt Page 150 are listed Select and confirm the required line e g primary line Select one of the following options from the context menu to move an individual line e Nach oben e Nach unten e Nach ganz oben e Nach ganz unten Select and confirm the option shown to arrange the lines in the same sequence as the line keys Select and confirm the option shown to display all line keys in the overview Impe The setting made for Allow in overview Page 150 is ignored here Select the softkey to confirm Making calls with multiple lines Step by step Line preview Prerequisite You are already on acall on one line anda further call rings on a secondary line You have programmed a function key with the Preview function gt Page 91 Preview for a call Prerequisite Your se
70. c The recorder records the entire voice flow of two or more participants You should configure a recording button in order to simplify handling of manual call recording gt Page 91 It is assumed in the description below that a corresponding key has been configured Recording modes The service personnel can configure the following operating modes for call recording e Manual e AutoStart e All Calls e Disabled The following settings are possible to audibly signal the recording e Repeated e Single Shot e Off Check with your service personnel as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the recorder yourself however and restart it If a call has already been recorded new 243 Call recording Step by step 244 incoming and outgoing calls will also be recorded If you pause the recorder during a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If
71. cable Edit favorites Context menu gt page 82 Options Save amp exit Exit no save Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy page 83 1 Information read only 265 Local user menu Paste if copying is active gt page 83 O No replay after 16 s gt page 84 Enter destination context menu gt page 82 List of saved numbers context menu if applicable Edit favorites Context menu gt page 82 Options Save amp exit Exit no save Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy gt page 83 Paste if copying is active gt page 83 Set delay gt page 85 Alerts Options Save amp exit Exit no save Visual alerts No page 100 Yes No Audible alerts No gt page 100 Yes No Forwarding party Display last page 100 Display first Display last Handling Options Save amp exit Exit no save Allow call waiting Yes page 109 Yes No Allow DND Yes gt page 171 Yes No Busy when dialing Yes gt page 119 Yes No CTI Calls Options Save amp exit Exit no save AutoAnswer Yes gt page 114 Yes No AutoAnswer beep Yes gt page 114 1 Only if Server features was deactivated by your administrator 266 Local user menu
72. cally Refer to Page 244 to check which calls this can be As soon as the recording starts you will see the recording symbol Q O and hear a beep see also gt Page 245 You cannot pause the recording manually in this mode Call recording Step by step Recording off or gt 47 or lt E Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option Press the recording button to enable the option the LED key lights up or press the key shown to disable the option the LED extinguishes The recording button also indicates the status change if you activated or deactivated call recording via the context menu Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up You cannot switch off the recorder As soon as a call is set up call recording starts automatically Lift the handset Press the key shown The station answers You hear a beep the recording symbol QO is shown on the display and the recording button LED remains lighting The call is now being recorded see also Page 245 You can pause the recording at any time and continue it again If you end the call the AutoStart proces
73. ccept your call as a second call 135 Making calls with multiple lines Making calls in an executive secretary team An executive secretary team is configured by the relevant service personnel and may include up to four executive and up to two secretary telephones Sample scenarios This example assumes that two executive and two secretary phones are configured Calls for the executives are forwarded immediately to the respective secretary phone A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key Secretary 1 A N Executive 1 A _ Prerequisites Secretary 1 Line Secretary 2 a ted am Secretary 2 Line Executive 1 Executive 1 Executive 2 Executive 2 Secretary 2 Secretary 1 N Anklopfen Anklopfen Executive 2 Line Executive 2 q SS Executive 1 Line Secretary 1 Secretary 2 Secretary 2 Secretary 1 a N The following call forwards are configured gt Page 80 e For All calls from Executive 1 to Secretary 1 e For All calls from Executive 2 to Secretary 2 e Forward on Busy and forward on No reply from Secretary 1 to Secretary 2 e Forward on Busy and forward on No reply from Secretary 2 to Secretary 1 Allow call waiting should be activated on the secretaries phones Page 109 This function can optionally be activated and deactivated using a k
74. cess was correctly configured by your service personnel You can perform searches using the name simple search or different information on an entry advanced search for example job title or department name Finding an LDAP entry Press the key as often as required until the Corporate LDAP tab is active Select and confirm the option shown in the Options context menu Select and confirm the required search field e g Last name Enter a search text Once you have completed all required search fields confirm the search request by selecting and confirming OK on the display keypad gt Seite 32 T When entering data in the search fields note that e the entry of wildcards is not permitted e an is automatically inserted at the start of the search string for phone numbers e an isinserted at the end of the search string in other fields Select and confirm the option shown You can now e Call the LDAP contact gt Page 116 e View the LDAP entry see below Viewing an LDAP entry Prerequisite You found and selected an LDAP entry see above Select and confirm the option shown in the context menu for the entry 161 Phonebooks and call lists Step by step New search To conduct a new search you must first clear all the search fields Delete Select and confirm the option shown in the Delete context menu All search fields have been cleared Defining a qualifier before a se
75. configured call signal the corresponding line key flashes and a pop up menu containing the available information is displayed 154 Phonebooks and call lists Step by step Options New contact Last name E Niels Bohr Details Last name ej Phonebooks and call lists Personal phonebook Your personal phonebook should not contain more than 1000 entries Creating a new contact Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu The form for entering contact data opens I You do not have to complete all fields to save a new contact Select and confirm the field you want Complete and confirm Select the softkey to confirm Editing a contact Press the key shown Select the party Select and confirm the option shown in the context menu The form for entering contact data opens Select and confirm the field you want Complete and confirm Select the softkey to confirm 155 Phonebooks and call lists Step by step Niels Bohr Details Default No Business 2 Options Delete all Delete all entries 156 Selecting a preferred phone number If multiple phone numbers were assigned to a contact you can select the preferred phone number here that you want to use for calls via the phonebook Press the key shown Select a phonebook entry Select
76. conterenbes sug eka a ed RR dul ad NUR A ace 120 System conference s isl br ad bb bad Fete nde REO d 123 Making calls with multiple lines 125 INCOMING CAllS e aie enc pa dae dede dette bos das d dI e Raat 125 Accepting calls for the primary line 0 125 Accepting calls for secondary lines 126 Making callss i1 3 ce ERR ONERE REO PERRA Sat 126 Manual line seizure liliis 127 Automatic line seizure iliis 127 Dialling the last dialled number 22000 127 Forwarding calls for the primary ling 2 0 128 BIO e Re E eie Derea anita Maree Pies Mite amar ai ae ea E 128 Making and receiving calls on a single line 128 Making and receiving calls with multiple lines 129 P tting line onidold usa sos eid acies edes dere edad 130 Lines with hot or warm line function 204 131 CONNECTING us o Oe cane Goad enean aces pee buco ede 132 Direct station selection keys llle 133 Calling a station directly 0 0 0 0 000 02 133 CallDIGK p e doce dentem verus eiie amp oup redis s cep 134 Deflecting a call to a DSS station 0000 135 LED display on DSS KEYS on 23 cto RR bdhon doi tee RREPEE 135 Making calls in an executive secretary team 00 4 136 Sample ScenarlosS esu pee S ed b e RNC ae 136 Accepting a Call 2 sya oad xls rh ete tr des
77. count gt page 125 15 Getting to know the OpenScape Desk Phone IP 55G Getting to know the OpenScape Desk Phone IP 55G The following sections describe the most frequently used operating elements and displays The user interface of your OpenScape Desk Phone IP 55G 1 You can make and receive calls as normal using the handset The large graphic display permits intuitive operation of the phone page 29 The mode keys allow easy operation of the applications featured on 3 your telephone To select a tab within a function press the relevant key repeatedly until the required tab is displayed page 22 Use the navigation block to conveniently navigate through the applications on your telephone page 23 16 Getting to know the OpenScape Desk Phone IP 55G You can customise your telephone by assigning phone numbers and functions to the programmable keys page 25 The function keys allow you to call up frequently used functions during a call e g call forwarding call transfer gt page 22 Audio keys are also available allowing you to optimally configure the d audio features on your telephone page 22 8 The softkeys allow you to call up other functions e g Disconnect gt page 31 9 Incoming calls and new voicemails are visually signalled via the call display 10 The dialpad can be used to enter phone numbers and write text gt page 28 17 Getting to kno
78. ctivating the ringtone using the dialpad Hold down the key until the Ringer off icon appears in the status bar gt Seite 31 on the display The ringtone is deactivated To switch the function back on hold down the key until the Ringer off icon disappears from the status bar on the display You can also switch the function on and off using the option in the idle menu Select and confirm the option shown Deactivating the ringtone with a function key Prerequisite The Ringer off function key must be configured gt Page 91 Press the Ringer off function key Press the illuminated function key once more to deactivate the Ringer off function 169 Privacy security Step by step mnm Do not disturb off or Do not disturb on 170 Do not disturb If Do not disturb is activated your telephone will not ring The caller hears the busy signal Impe On multi line telephones Seite 16 you can only activate the Do not disturb function for your primary line Prerequisite To activate the Do not disturb function it has to be assigned to a function key Page 91 and enabled Page 171 Enabling do not disturb via a key Press the Do not disturb programmable function key Press the illuminated function key once more to deactivate the Do not disturb function Enabling do not disturb via the idle menu Select and confirm the option shown in the idle menu The Do not disturb icon
79. d activate your preferred setting as appropriate gt Page 227 Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel Open listening in standard mode and g Hold down the key and replace the handset Then release the key and proceed with your call Open listening in US mode If open listening is set to US mode you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode EXE Press the key shown vB Replace the handset Proceed with your call ED e e ill A secure voice communication is indicated by a closed padlock icon on the graphic display a nonsecure voice communication is indicated by an open padlock icon on the graphic display see also gt Page 54 Switching from speakerphone mode to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset B EM he key shown is no longer lighting 59 Basic functions Step by step Switching from headset to speakerphone mode In standard mode EXE Press and hold the key open listening is activated BEERESE Press the key shown Speakerphone mode is activated In U S mode ENXIGE Press the key shown BEEBESE Press the key shown Speakerphone mode is activated Open listening People present in the room can silently monitor your call Let the other party know that
80. details Deleting the entry All delete Transferring the entry to the personal phonebook Applications available on your OpenScape Desk Phone IP 55G Voicemail Depending on the type and configuration of your communications platform contact the relevant service personnel messages from services such as HiPath Xpressions can be displayed in this application Listening to messages The following keys illuminate depending on the setting made by the Service personnel to indicate new messages Only the LED on the key e he LED on the key lg and the call display or Only the call display Note also the setting options for missed calls page 45 and have the possible combinations explained to you by the service personnel if necessary Press this key to open the menu for the mailbox gt page 65 You will be shown the following for example alibus Fr 12 04 13 9839 Ia Ans machine Second call Neu 3 Dringend 1 Ringer off o Nicht dringend 2 Ma Message statistics Alt 5 Conference Sprachbox anrufen pggle Connect Deflect Shift key The labels displayed here for the message status may have been altered individually by service personnel Only messages for the primary line are recorded on a multi line phone 49 Applications available on your OpenScape Desk Phone IP 55G Program Service menu Applications menu This menu includes a configuration area for users and administrators
81. directly You can also call the mailbox directly without using the menu The mailbox answers even if there are no messages waiting Lift the handset Press this key The mailbox answers Follow the voice instructions You may need to enter a password Ti You can call the mailbox any time you see the Bitte wahlen prompt on the display 65 Basic functions Call control Second Alert To ensure that you do not miss any important calls service personnel can configure a key that flashes when a call is waiting for instance when you are dialling a number or when two calls come in simultaneously uu 2nd alert does not work with multi line phones Two calls simultaneously Prerequisite The 2nd alert key is set up and call waiting is permitted Page 109 fX TX Two calls ring at the same time Caller information for the first caller is displayed and you have the following options e Accept e Reject e Deflect E The 2nd alert function key flashes and you hear an alerting tone Displaying second caller EE you press the flashing 2nd alert function key you will be shown information on the second caller and you will likewise be given the three options to choose from Returning to first caller He By pressing the flashing 2nd alert function key again you will be shown the information on the first caller again Accepting a call If you accept one of the two calls the other call is treated
82. dse Headset Beep Beep Open Headset and Headset and listening loudspeaker loudspeaker Speakerphon Beep Beep e mode Loudspeaker Loudspeaker 62 The volume settings can be found from gt Page 223 Further service personnel settings for group calls Basic functions Step by step e The group call can be picked up both by lifting the handset and via the Pickup call menu option e The group call can be picked up via the Pickup call menu option but not by just lifting the handset A function key is programmed for Call pickup A pop up menu is opened with the Call pickup function key when a group call is waiting Picking up a group call with the call pickup key Prerequisite The Call pickup function key is configured Your service personnel have set up the group call such that it is only displayed through flashing of the Call pickup function key The phone can also ring when idle A group call is waiting The Call pickup function key flashes The group call is not shown on the display Press the key with the Call pickup function The group call is now shown on the display with Pickup Caller for Party The pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your service personnel have set up the group call such that it will be shown immediately on the display and the context menu will change A group call is waiting and is shown on the display with Pickup Caller f
83. e Details Gez me Me available Contacts Phonebook icons Meaning x Primary business number Secondary business number Mobile phone number Private phone number Searching contacts When in the personal phonebook list view press the dialpad key that corresponds to the first letter of your search term A field opens for you to enter the search term A ABC2A Enter your search term using the dialpad gt page 28 The cursor jumps to the first entry in the list that matches the character you entered in the search field Applications available on your OpenScape Desk Phone IP 55G Personal phonebook The Personal tab contains your local phonebook You can store up to 1 000 personal contacts in this phonebook The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number There are two ways of creating new contacts e Via the phonebook list softkeys gt page 155 e Accept entry from LDAP search gt page 161 Contact details The type of data displayed for a call in the telephony interface gt page 39 is dependent on the information you have stored for this contact in your local phonebook A contact consists of an entry in the First name or Last name fields and at least one phone number gt page 155 In addition you can store non telephony specific data e g address function etc for e
84. e Self view function via the softkey see also Seite 36 Select the softkey to confirm You will see a video image of yourself and your surroundings on the display for approx 10 seconds Video function Step by step m Y tex or Redial Consultation i Alternate Video link If the video function on your OpenScape Desk Phone IP55G and the selected remote station likewise a OpenScape Desk Phone IP55G is enabled you can see your call partner and your call partner can see you on the display when the connection has been set up see gt Seite 34 Lift the handset Enter the phone number In the pop up menu Select the softkey to confirm or wait until the dial delay expires see gt Page 118 Select the softkey to confirml l The video link is set up automatically The video image of your call partner appears Consultation You can call a second partner during a video link Confirm with the softkey for the connection The connection to the video caller is placed on hold and the video image is hidden Enter and confirm the second party s phone number Toggle Connect For a detailed description of alternating toggling see gt Page 77 Select the softkey to confirm Switch to the first and then back to the second party so that the current picture of the call partner is displayed in each case If you connect your two call partners see Page 79 they will likewise have a video lin
85. e call is now being recorded Putting a line on hold manually during the recording There are two options for placing a line manually on hold e You place the active line on hold during the call recording and then resume the call on this line You seize a different line during call recording The first line is placed on manual hold Prerequisite The telephone has more than one line configured The active call is being recorded The recording button LED is lighting Holding and retrieving the call on the line 4 You are conducting a call for example on line A You hear a beep and the recording symbol Q O is shown on the display The call is now being recorded EEM Pess line key A The line key LED starts flickering The call is now on hold The recording is paused while the call is on hold The recording symbol O O on the display disappears 252 Call recording Step by step Retrieving a held call Press line key A The line key LED lights up The call is retrieved You hear a beep and the recording symbol QO is shown on the display again Call recording is continued Holding a call on the line and conducting a call on a different line Press line key B the LED lights up You hear a beep and the recording symbol QO is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated Press line key A to resume the call You h
86. e caller is displayed Lift the handset Adjust the speaker volume Answering a call via the loudspeaker speakerphone mode The phone rings The caller is displayed The context menu display changes Select the softkey to confirm The Speaker key lights up Press the key shown The key lights up The speakerphone function is activated if nec Adjust the call volume 55 Basic functions Step by step Suggestions for using speakerphone mode e Tell the other party that speakerphone mode is active e Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Accepting a call via the headset Prerequisite A headset is connected DU Make sure your headset port is set up properly Page 227 Answering calls via the headset key The phone rings The Headset key flashes Press the key shown if nec Adjust the call volume gt Seite 22 Answering calls automatically via the headset Prerequisite The service personnel have additionally configured a key with the Auto Headset function AICS Zip tone gt Page 91 Em Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate A short acoustic signal is heard on the headset for a call and the connection is established If you want to manually answer calls again deactivate the automatic answering function usi
87. e calls and use the functions of the failover system for example despite network faults If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Notbetrieb B8 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding gt Page 80 Voicemail gt Page 65 Callback Page 87 Group functions gt Page 62 Multiline gt Page 125 OpenScape Voice functions gt Page 186 1 Closed for secure or open for nonsecure voice communication Basic functions Step by step gt Can or Incoming calls The OpenScape Desk Phone IP55G rings with the tone signal set when an incoming call is received The call is also visually signalled on the call display If information on the calling party name phone number is transmitted it will appear on the graphic display Impe If you have set a pattern melody Page 226 or a ringtone Page 225 on your phone service personnel may have preset a different ringtone or deactivated the ringtone depending on the call type e g an external or internal call Any settings you are currently making on the phone will be interrupted by an incoming call As soon as the call ends press amp to return to the point in the menu structure where you were interrupted Answering a call via the handset The phone rings Th
88. e connection G 722 Lem The call has been disconnected 4a F You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure IM Detailed descriptions of the various functions can be found in the sections Basic functions page 54 and Enhanced phone functions page 98 39 Applications available on your OpenScape Desk Phone IP 55G 40 Multi line view Two tabs are displayed in the telephony interface e Mein Telefon tab represents the primary line or the line view of a selected line page 39 bersicht tab configurable overview of the secondary lines page 26 To access Press the key Example 09 37 amp Ma 15 04 13 3057 155 bersicht pri 3057 pri 8057 Q seo 3008 Leitung besetzt Labelling of line keys seo 3039 gw 3008 Spade 2d pri 3057 line 3043 15 sec 3052 153 DSS DSS 3 Broup pickup Recording Dall waiting berg r Melden Line status Line name Status icon The status icons provide information about the state of the relevant line Call for the corresponding line Call for a line with suppressed ring tone gt page 154 Hold reminder was activated gt page 103 The line is currently not available The line is busy You are holding the line The line is
89. e note the information in relation to call lists on gt Page 165 117 Enhanced phone functions Step by step User if nec P Configuration 118 Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number s last digit The autodial delay can be used e when dialling in idle mode e when deflecting an incoming call e when conducting a consultation e when transferring an answered call The delay can be reduced by performing one of the following activities Pressing the key OK This always works Lifting the handset This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook e Pressing the loudspeaker key This only works if the phone number was entered when the phone was idle and the loudspeaker key was not illuminated or if the phone number was entered for a consultation call and the loudspeaker key was not illuminated Impe If an emergency number is preset by your service personnel the autodial delay for this phone number is reduced to one second Settings for autodial delay You can also configure this setting via the WEB interface Seite 279 IE The setting does not affect automatic emergency number dialling If you select Autodial delay you must either confirm with the softkey Dial press the loudspeaker key or wait until the autodial dela
90. e numbers can be saved for retrieval e The last answered call e The last missed call e The last picked up call group call Lift the handset Enter the code for dialling the last answered caller see code table gt Page 207 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Enter the code for dialling the last caller dialled see code table gt Page 207 The phone number is dialled and the connection is established 205 OpenScape Voice functions Y Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table Page 207 for the out of hours call pickup in order to pick up the ringing call Imp You can also configure a key for picking up out of hours calls 206 OpenScape Voice functions Step by st
91. e phone and are conducting a consultation call gt Page 74 or have answered a second call gt Page 107 Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call Switch to the first call Press the flashing Hold key You are connected with the other party The consultation or second call continues on hold Retrieving the second call Switch to the held consultation or second call Press the flashing Hold key You are connected with the other party The first called was put on Hold again 78 Basic functions Step by step Complete Xfer or m Services User if nec P Configuration Connected calls Allow call joining Yes Connecting parties You can connect the first party with the party you consulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call Page 74 and call joining must be allowed Page 79 Press the softkey for the active call The other two parties are now connected to one another You can now hang up Connecting by hanging up Replace the handset or if you are in speakerphone mode press the loudspeaker key The other two parties are now connected to one another Allowing call joining You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Conf
92. e softkey to confirm Three types of call forwarding are offered in the settings menu e All calls e Busy e No reply 1 Copy Select the forwarding type here for instance All calls Select the softkey to confirm 2 Paste Select the destination forwarding type here for instance No reply Select the softkey to confirm Both types of call forwarding now have the same destination phone number 83 Basic functions Step by step O All calls gt 3339 V All calls gt 3336 O All calls gt 3338 84 Assigning a destination phone number for call forwarding Prerequisite At least one destination phone number from the favourites has already been saved Select the forwarding type here for instance All calls Select and confirm the softkey shown The forwarding type is activated and the new destination is displayed Press to open the call view If All calls was activated the forwarding destination is displayed with the forwarding icon The Busy and No reply types of call forwarding are not displayed Activating deactivating call forwarding Prerequisite A forwarding destination is already configured for the relevant forwarding type Press the key shown The message Set forward on to is displayed with the last forwarding destination used The Softkey list offers the following options e Accept e Enter dest e Settings e Cancel Select the softkey to confirm Choose
93. ear a beep and the recording symbol QO is shown on the display for line A a new recording of line A commences 253 Call recording Step by step Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone Press the key shown until the Settings tab is active User Confirm the option shown mum if nec 3 Enter and confirm the user password Diagnostic information Select and confirm the option shown You see a numbered list of telephone parameters with the current settings You can see a more structured view of the list via the WEB interface gt Seite 279 Example Diagnostic information 2011 05 11 08 23 40 00 terminal number 3339 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 R0 22 0 SIP 110502 15 display message None 16 last restart 2011 05 11T08 00 34 254 Call recording Step by step Diagnostic information 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 memory free ip adress subnet mask default rou
94. ecretary 1 only has the Off Desk status all his or her calls are automatically forwarded to Secretary 2 If you activate one of the two call forwardings the At Desk or Off Desk status does not affect these If the To Assistant Strict setting on the executive phone is activated the variable call forwarding and the call forwarding to the representative only takes effect if the other secretary has the Off Desk status or has activated call forwarding to a representative or variable number The To variable call forwarding and call forwarding to a representative can be configured simultaneously e Deputy Forwards calls for the executive phones e Variable call forwarding Forwards calls for the secretary phone Ip If the respective other secretary has the At Desk status calls are forwarded in any case The current status of call forwardings is displayed on the My phone tab on the respective executive phone Making calls with multiple lines Step by step My status At Desk Secretary 1 At Desk Secretary 1 Off Desk gt Changing the call forwarding destination Open the context menu You have the following options Call mobile Forward Nr Deputy Nr Deputy on or Deputy off The Forward Nr and Deputy Nr options are used to modify the number for variable call forwarding and for the representative Changing the status remotely from another phone For example you can change
95. ecretary 2 Secretary 1 Deputy 1 Deputy 2 141 Making calls with multiple lines Step by step Prerequisites The E A Cockpit application is installed on the phone and the connection to the E A Cockpit server is entered Allow call waiting should be activated on the secretaries phones gt Page 109 Line and DSS keys have been set up and configured by service personnel and Ubergabe n Auflegen uaCSTA and server features are activated Function overview The following tasks can be performed using the E A Cockpit application e Call forwarding management on the executive phones Calls are forwarded to the secretary phone Call forwarding is deactivated Calls are forwarded to a mobile phone Calls are forwarded to a variable number e Call forwarding for an executive phone can be configured directly on the executive phone or from the secretary phone e Call forwarding can be attached to a condition e Secretary status management Presence status Call forwarding destination configuration Representative activation and deactivation The presence and call forwarding status can be read on each secretary phone and on the respective associated executive phone e The presence status and required call forwarding for the secretary can be set from both the secretary and associated executive phone e DSS keys can be used e Connecting calls with and without consultation Calling configured
96. eep and the recording symbol O O is shown in the line for the conference call Adding conference participants during the recording Prerequisite You have set up a conference The system conference feature was configured by the Service personnel The conference call is now being recorded You have performed a consultation or accepted a second call Page 74 or Page 107 The conference call is placed on hold You hear a beep and the recording symbol O O is shown in the line for the consultation or second call The call is now being recorded Confirm with the softkey for the consultation or second call in order to include the new participant in the conference The conference is displayed with all current participants You hear a beep and the recording symbol QO is shown again in the line for the conference call 251 Call recording Step by step Your call is included in a conference during the recording Prerequisite You are conducting a call that is being recorded Your call partner is to include you in a conference You are placed on hold while the conference is being set up ia You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol O O has disappeared from the display 4 Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol Q O is shown in the Conference line The conferenc
97. eferred phone number The phone number is dialled For detailed information about the local phonebook see from gt Page 155 Dialling from the LDAP database Prerequisite You searched for and selected an entry in the LDAP database gt Page 161 Select the entry you want Select the softkey to confirm The connection is set up For detailed information about the LDAP database see from gt Page 161 Enhanced phone functions Step by step 4 Niels Bohr18 10 07 06am Home Niels Bohr Dialling a phone number from a list Press the key until the application tab for the relevant call list is active Select and confirm the entry you want The phone number associated with the list entry is dialled D s If the party listed is already in the phonebook the appropriate phone number icon is displayed gt Page 155 If there are several numbers stored for the party in the phonebook these can also be selected in the context menu Calling a contact from a group Press the key shown Select the softkey to confirm Select and confirm the group you want Select the softkey to confirm Select and confirm a group member The phone number is dialled ill A phone number icon is displayed if the party is already stored as a contact in the phonebook gt Page 155 If there are several numbers stored for the party in the phonebook these can also be selected in the context menu 1 Pleas
98. ep Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table Print this page as an overview Function Code Description Making anonymous Calls off gt Page 188 Making anonymous calls on gt Page 188 Making anonymous calls temporarily on gt Page 189 Making anonymous calls temporarily off gt Page 189 List for selective call acceptance gt Page 190 List for selective call rejection gt Page 191 Rejecting anonymous calls gt Page 192 Accepting anonymous calls gt Page 192 Using abbreviated dialling gt Page 193 Call tracing gt Page 193 Making a line busy on gt Page 194 Making a line busy off gt Page 194 End of hunt group chain on gt Page 195 End of hunt group chain off gt Page 195 Edit mode for serial call gt Page 196 Edit mode for parallel call gt Page 197 Activating a parallel call gt Page 198 Deactivating a parallel call gt Page 198 Parking a call gt Page 199 Unparking a call gt Page 199 Active silent monitoring gt Page 200 Muted silent monitoring gt Page 201 Voice calling gt Page 203 Two way voice calling gt Page 203 Announcing the local phone number gt Page 204 Last answered caller gt Page 205 Last dialled caller gt Page 205 207 OpenScape Voice functions Step by step 208 Picking up out of hours calls
99. ep Responding to a callback Prerequisite A callback was requested Your phone rings and station information appears on the graphic display Accepting a callback Accept Select the softkey to confirm Rejecting a callback service personnel Reject Select the softkey to confirm Prerequisite The Reject function is approved by the The callback request is deleted The caller hears the busy signal The caller s phone number is added to the missed calls list Forwarding a callback Prerequisite The Deflect function is approved by the service personnel Select the softkey to confirm BEER aa Enter the phone number and confirm NS 88 Basic functions Step by step Permitting a callback Prerequisite The Call back function is approved by the service personnel You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown ann if nec Hi Enter and confirm the user password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Call back Select and confirm the option shown Yes Select and confirm the option shown in the context MENU Select the softkey to confirm 89 Basic functions Step by step Karl Gross 20 05 10 06 90 Calling back missed calls Calls received while you are absent are indicated by a m
100. ervice the shop where you purchased the product or your sales representative The statements quoted above are only fully valid for equip ment which is installed and sold in the countries of the Eu ropean Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and elec tronic equipment Important information Location of the telephone The telephone should be operated in a controlled environment with an ambient temperature between 5 C and 40 C To ensure good speakerphone quality the area in front of the micro phone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can considerably reduce the service life of the tele phone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bath rooms Product support on the internet Information and support for our products can be found on the Internet at http www siemens enterprise com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki siemens enterprise com Contents Contents Important information
101. escribed in detail in the corresponding sections of the manual 25 Getting to know the OpenScape Desk Phone IP 55G 26 Line keys on multi line phones only The programmable keys on multi line phones function as line or trunk keys Each key that is assigned the trunk function corresponds to a line This means up to eight lines can be configured on the OpenScape Desk Phone IP 55G A distinction is made here between primary secondary and phantom lines Each of these line types can be used on a private or shared basis gt page 27 Primary line All multi line telephones have a primary line This line can be reached in the usual manner via your public phone number Incoming calls are signalled on this line Imp To avoid conflict between individual multi line phones the functions Do not disturb and Call forwarding can only be used for the primary line Secondary line A secondary line on your phone is used as a primary line by another subscriber of the line trunk group Your primary line which is configured on another telephone of a line trunk group simultaneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in a line trunk group Phantom lines are established for example when the number of lines provided by a communications system exceeds the number of available telephones Getting to know the OpenScape Desk Phone IP 55G
102. essage Seite 37 on the idle display Moreover the Call Log key and or the call display illuminate depending on the setting made by the service personnel They only extinguish again when all new list entries have been queried Missed calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly Missed calls are not saved and displayed if the call journal is disabled Page 167 D Only the calls missed on your primary line are logged on multi line telephones Seite 16 Press the key until the application s Missed tab appears Select and confirm the appropriate list entry The phone number is dialled pe For a detailed description of the call lists see Seite 47 Programmable function keys Programmable function keys The phone features a range of functions that can if required be programmed on programmable function keys The phone comes with nine OpenScape Desk Phone IP55G or eight OpenScape Desk Phone IP55G function keys all of which can be programmed on two separate levels The function key for switching between the two function key levels is preassigned shift key This assignment should be maintained where possible so you can switch between the two function key levels The labels for the function keys are displayed on the right edge of the display The function keys can also be programmed via the web interface Seite 279
103. executive mobile numbers and connecting calls e Answering and connecting calls e Second call 142 Making calls with multiple lines Step by step Services Start Launching E A Cockpit from the secretary phone For completeness sake it is assumed that no other telephone in the team has launched the application at this point Press the key as often as required until the Applications tab is active Select the E A Cockpit application Confirm the option shown The XML application is launched and a new E A Cockpit tab with the overview is opened The last status and configured call forwarding are displayed 10 23 MON 26 01 09 Secretary 1 Ed ACockpit ENS Line Executive My status At Desk Executive Secretary 2 At Desk Secretary 2 9 Executiv To Assistant Strict gt Ei Executi Zur Assistenz falls da gt Shift key Imp The displayed settings are examples 143 Making calls with multiple lines Step by step Execut To Assistant Strict gt 4o Immediate Ring gt To Assistant Strict gt Preferences 144 Managing call forwarding All executives can configure their displayed call forwardings themselves or have the secretary configure them The result is displayed on the E A Cockpit tab of Secretary 1 and Secretary 2 Call forwarding for Executive 1 is to be modified for example in the E A Cockpit overview menu of Secretary 1 Select and
104. ey if a key has been configured for it Line and direct station selection keys have been configured by service personnel and Ubergabe n Auflegen and server features have been activated 136 Making calls with multiple lines Step by step Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there The line overview gt Page 140 shows whether the executive has activated call forwarding Accepting calls at the secretary phone An incoming call for Executive 1 rings at the assigned Secretary 1 The line key of the Secretary 1 phone flashes Iu The Secretary 1 direct station selection key on the Executive 1 phone also flashes EE Press the line key to answer the call The station answers The line key flashes rapidly Impe The Secretary 1 direct station selection key on the Executive 1 phone illuminates Early call pickup by Executive 1 An incoming call for Executive 1 rings on Secretary 1 The Secretary 1 direct station selection key on the Executive 1 phone flashes The Secretary 1 has not yet answered the call Before the call is forwarded to Secretary 2 Executive 1 picks up the call early EE Press the Secretary 1 direct station selection key on the Executive 1 phone to answer the call I If for example a call for Executive 2 on Secretary 2 is not answered Secretary 1 or Executive
105. figured as a secondary line on your phone This line now has the status busy You can connect to the call by pressing the illuminated key for this line see also gt Seite 28 Prerequisite A secondary line is set up on your multi line phone the option to connect to the call is activated for your phone and system conference is set up for your system 3 Page 123 If a preview is set up and activated for the relevant line gt Page 153 you have to press the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call E Pess the illuminated line key A conference is established You are connected to the parties on the secondary line The key continues to illuminate and the conference is shown on the display D If there is already a conference on the secondary line you are connected to this conference The conference is shown on the display You can now e Put the secondary line on hold Leave the conference on the secondary line Make a consultation call Accept a second call Alternate between a new call party and a conference on the secondary line e Include a call party from a consultation or a second call in the conference 132 Making calls with multiple lines Step by step Direct station selection keys Apart from line keys service personnel can also configure direct station selection DSS keys You can
106. g sss 98 Camera test 34 CE marking sssssssssssee 2 Changing the date display 220 Changing the password 172 Changing the user password 172 Conference sss 120 Starting a conference Connection options 18 Consultation test eite 67 74 Consultation call from second call 107 Contact Display format n 160 CONTEXT ns A ect td heh URdDs 70 Context menus eee 31 Copying pasting destination phone num DES c tumoeteeteenoDamer eus 83 Index DDS key Deactivating the password Deactivating the user password Delayed ringtone Destination phone number Diagnostic call Dial plan Dialpad Different call signalling Direct station selection keys Call deflection Consultation Indirect pickup Rejecting a call Display design Display icons Application tab Connection status Message icons MultiLine Phonebook entries Status bar Display settings Idle mode for display Do not disturb DSS During calls MultiLine E E A Cockpit Launching Making calls Managing call forwarding Status Early call pickup Emergency call Emergency number Executive Assistant Cockpit Executive secretary Connecting a call Second call F Favourites for call forwarding 82 Forced logoff sssssssssssssss 180 Forwarding primary line
107. g calls in the team is exactly the same as described in chapter Making calls in an executive secretary team gt page 136 Second call Prerequisite e Allow call waiting is activated The respective other secretary has the Off Desk status or e The other secretary is already on a call and active call forwarding is set to your phone If you receive a second call you can accept ignore forward or reject it Detailed information on this can be found from gt Page 107 Making calls with multiple lines Step by step If you have answered a second call you can connect the call via consultation or using the DSS keys 149 Making calls with multiple lines Step by step Services User if nec P Configuration Keyset Lines DO Primary Line 1 Allow in overview Yes 150 Settings for MultiLine keyset The details for each keyset line contain supplementary information for the user The following uneditable fields are displayed Address Displays the phone number for the line Ringer on off Shows whether the ringer is activated for this line Selection sequence Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed Displaying the line on the Overview tab Specify here if the selected line should be displayed on the Overview tab You can also confi
108. gt Page 206 Impact levels Step by step Impact levels The PSN Public Sector Network is a communication network that is used for example by government agencies Communication in the PSN is split into areas of different Impact Levels The Impact Level indicates how the phone user should handle the relevant call conversation It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone The Impact Level causes no restrictions on call handling however either during or before the call is connected Calls of the same or a higher IL are not identified in any particular way To ensure unrestricted functionality of the Impact Level function you have to e Deactivate advisory tones for unsecured voice connections gt Page 229 and e Deactivate automatic opening of the context menu gt Seite 236 209 Impact levels Step by step Answering a call with a lower IL Prerequisite The service personnel have assigned separate call signals for calls with a lower Impact Level Answering a call The phone rings with the defined ringtone for calls with a lower IL A The caller is shown with a special icon and the advisory Lower IL eo Lift the handset You can also answer
109. gure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the required line e g primary line Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Making calls with multiple lines Step by step Services nd User if nec m Configuration Keyset Lines Primary Line 1 Ring delay Setting the time for a delayed ringtone Specify the length of time before a held call should be signalled on a line You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the required line e g primary line Select and confirm the option shown Enter and confirm a value between 0 and 3600 seconds Select the softkey to confirm You can activate and deactivate the set delay time for all line keys using a function key gt Page 96 151 Making calls with multiple lines Step by step Services User if ne
110. h as call forwarding or do not disturb are temporarily disabled on the destination caller s phone by the voice calling and two way voice calling functions OpenScape Voice functions Step by step Y a TON P pn Voice calling From your phone you can directly call any team member whose telephone has a loudspeaker Voice calling with variable input of member number Lift the handset Enter the code for voice calling see code table Page 207 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can speak to the other party via the loudspeaker To end the call simply hang up Voice calling to a saved member number Prerequisite The code for voice calling and the member number are programmed on a function key Press the programmed function key A connection to that member s loudspeaker will immediately be established You can speak to the destination caller via your speakerphone Two way voice calling From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way voice calling with variable input of member number Press the key to use your speakerphone function Enter the code for two way voice calling see code table gt Page 207 followed by the one
111. he connection is being established Prerequisite The Deflect function is approved by the Service personnel A call with a lower IL rings Select and confirm the option shown Enter the phone number and confirm The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the display 1 Please note the information in relation to the call journal on Page 72 211 Impact levels Step by step De Retrieve 212 Conducting a call with a lower IL If you have answered a call with a lower IL this will be documented on the display Conducting a call You are connected with the partner from a lower IL zone The advisory Lower IL is displayed in the second call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a conference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is displayed in the Conference line Reconnecting You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected with the first party IL alarm If you have activated an IL alarm Page 234 you will see an advisory on the disp
112. he call and can listen End the silent monitoring unnoticed by replacing the handset 201 OpenScape Voice functions Step by step 202 Voice calling and two way voice calling function With voice calling or two way voice calling the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist Possible functions include Voice calling with variable input of member number to a saved member number e Two way voice calling with variable input of member number to a saved member number Prerequisites e The team member belongs to the same collective group as you and has likewise been assigned a member number e The team member s phone has a loudspeaker voice calling and or a speakerphone function two way voice calling e Automatic answering is activated for the team member e The team member s phone is idle e The member numbers of the callers are known for the voice calling and two way voice calling functions You can cancel voice calling or two way voice calling by replacing the handset or during a consultation resume the held call Two way voice calling connections can be established from the following states e In idle status e During manual call holding e n a consultation IiE Functions suc
113. he list for sites on which incoming calls including your main number should be signalled sequentially Each number can consist of up to 30 digits Lift the handset s Y Enter the code for the edit mode see code table Page 207 Edit mode opens and you hear an announcement with the following information Feature name e Current status active inactive e Number of numbers currently on the serial call list m You are prompted to do one of the following e Activate deactivate the feature only if numbers are already entered in the list e Call up the numbers currently entered in the list e Add or delete numbers e Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answer within the timeframe defined by the service personnel the next destination phone rings for the configured period of 196 OpenScape Voice functions Step by step gt 2 time The caller is informed that the call is being routed to another station The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured forwarding destination on no reply or to a rejection announcement Parallel call Managing number lis
114. he medium and restore them as required You can also restore the backups saved on another phone as a means of transporting your settings and data for instance if your phone has to be replaced A restore operation only works if the relevant settings are enabled on the phone and the current software release supports these settings Every backup is given a separate name and is password protected Setting the password encrypts the content of the backup Data can only be restored after entering the set password The backup file is not automatically deleted after a restore operation mp A USB mass storage device must be connected to the USB port provided so that the options described below are available to you Otherwise you are only offered the Schlief en option 238 Backup restore Step by step Services User 1 if nec P Phone Backup Restorer 17 08 07 14 42 August 3770 Backup password LU Confirm password Backup name Start backup Saving user data Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Creating a new backup Select the softkey to confirm Replacing an existing backup Select and confirm the backup available Select the softkey to confirm Select and confirm the option shown Enter and confirm
115. hen dialling gt page 119 CTI calls Allow auto answer amp j gt page 114 Allow beep on auto answer j gt page 114 Allow beep on auto reconnect tj gt page 115 Connected calls Allow call transfer page 112 Allow call joining GY gt page 79 Allow exit conference page 122 Allow hold reminder 3 gt page 103 Hold reminder delay minutes page 104 Hold and hang up gt page 105 Allow music on hold 3 gt page 106 Allow conferences t gt page 121 Secure call alert gt page 229 Toggling associate 3 gt page 110 Lower IL alert for GB only jContext menu Auto show menu Y gt page 232 Auto hide time sec gt page 232 Keyset Lines Ring delay seconds gt page 151 Allow in overview Y gt page 150 Address Primary line Ring on off Selection order Hot warm line Hot warm destination gt page 131 Overview Use FPK order gt page 152 Add all lines 3 gt page 152 Reordering directions Move down Move to bottom Move to top Move up 7 gt page 152 BLF Busy Lamp Field not for OpenScape Voice 1 Only if Server features was deactivated by your administrator 2 Information read only 259 Web interface WBM Bluetooth Bluetooth device address Phone name gt page 236 Status Active t amp j gt page 23
116. hic display x riesci vios pode Bee ode AG E PENER RUP ee 29 Appearance lisse 29 Display editot sexe eu ocu Veces mea riche RE de RE d 30 Context dependent displays liil liliis 31 Idle mmode sa sek ERES E ended he eae adus 31 Video link display seere teri eee adiad aai III 32 Camera test with Self View nanana auauna aa 34 Disabled video function n anaa aaraa 34 Telephoriy di alogs aea aasa sapa peek ak ele A aon ale ce 35 MeSSages s Seatac ae awe ee RM n WO ae ds bg edt 35 Contents SOftKGy lista 2 edere UE Ren Eques eedem des 36 Application tab 0 2 02 ee 37 Applications available on your OpenScape Desk Phone IP 55G 38 Application navigation 0 2 0 0 000000 eee 38 Telephony interface 0 6 02s 39 Single line VIEW sas esses ad seb dora URP ARR Rd pl d 39 Multi line view lisse en 40 PRONEDOOKS ausi ated oe eR et EA LEURS e Rad ded e ded 42 Personal phonebook 000 00002 eee eee eee 43 LDAP directo scien actos ach aan ctos dete Rete ead oleae 44 e IN cM 45 Additional notes on calllists liliis 46 Managing calllists 5 2 es a d dn etes 47 Entty details ete desee etae ost gue eee ni eR 48 Using an entry zd weg poteet es deett os ace odes Boe a 48 Voicemail MR ER A a E E E 49 Program Service menu Applications Menu nananana saanane 50 SeI SeEIITS izei nases er a a u a a eo nup E E tU 6g 50 Administration so 066 ed ce
117. ible advisory can also be switched off Please check with the relevant service personnel MultiLine There is no difference between multi line calls and single line calls when it comes to recording calls If recording has started the call is recorded otherwise not The recording status of a line continues as long as calls are connected to this line For example if line A is being recorded initiated manually and you switch to line B or line A is placed on manual hold and you switch to line B the recording is ended and a partial recording saved If you disable recording for the call on line B mode manual or autostart and switch back to line A the recording for line A is not started again The operating modes mentioned All Calls AutoStart or Manual refer to the telephone and are therefore the same for all lines 1 Serverbased conference only 245 Call recording Step by step 246 Recording calls Using the call recording feature The recording function can be used in a similar way to a recorder for example for recording music The recorder can be e switched on standby O e switched off or stopped II e started e paused I The symbols used here by way of example can be found on practically any hardware and software recorder Automatic call recording This is the simplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automati
118. in relation to the current day otherwise the date of the last call attempt Example Received tab 3057 155 Additional tabs Mo 15 04 13 Number of attempts Gerhard Maier Ch 3339 1 Selected new entry Old entry The following options are available which you can select via the softkeys Dial Details Delete Copy All delete Example Dialed tab Additional tabs Selected entry line 3043 3043 line 3040 Date of call Number of call attempts 3040 2 The following options are available for a selected entry which you can select via the softkeys e Dial e Details e Delete e Copy e All delete 47 Applications available on your OpenScape Desk Phone IP 55G 48 Entry details Up to ten call attempts can be stored for each entry in the details list Example Entry on Missed tab 02 41 pm Di 04 15 13 3043 128 Gew hlt gt ait Additional tabs Call waiting fortes Caller number 02 40pm Group pickup Example Entry on Dialed tab 02 39pm Di 04 18 13 3043 129 Additional tabs Caller number 02 25pm 10 25 You can dial the number directly using the first softkey Impe If a caller is already entered as a contact in the local phonebook the data stored there is displayed Using an entry The following functions are available via the softkeys of a selected entry Dial Viewing
119. ine Call forwarding can only be activated for the primary line Which call forwards are possible how they are configured and activated can be found from gt Page 80 Call forwarding information Prerequisite Your service personnel have activated Forwarding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a popup window with the following information opens e Who is calling The forwarding destination During calls Making and receiving calls on a single line If you only use one line on your multi line telephone to make calls and you receive calls on the same line the phone operates in the same way as a single line telephone e Redial gt Page 72 Consultation gt Page 74 Toggle Connect gt Page 77 Callback gt Page 87 Hold gt Page 101 Call waiting second call gt Page 107 Transfer a call gt Page 111 Conference gt Page 120 Functions available exclusively for the primary line e Call lists gt Seite 47 e Voicemail gt Seite 51 e Call forwarding gt Page 80 e Do not disturb gt Page 170 D Depending on your individual settings you will be notified of incoming calls Page 154 Making calls with multiple lines Step by step Making and receiving calls with multiple lines Accepting a waiting call Imp Depending on the setting for Rollover you will be notified of incoming calls gt Page 154 Prerequi
120. ine keys to place ongoing calls on hold Press the corresponding line key The line key LED starts flickering The call is now on hold 101 Enhanced phone functions Step by step EE Press the corresponding line key The line key LED lights up The call is retrieved Retrieving a held call IE The LED display Seite 29 or status display on the Overview tab Seite 42 indicates to other multi line telephones on which this line is also configured that the call is on hold These phones can then pick up the call Held call wait status After placing a call on hold you can replace the handset and then decide whether to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode A recall follows immediately and a pop up menu appears on the display Reconnect Confirm with the softkey to retrieve the held call in speakerphone mode or Disconnect Confirm with the softkey to disconnect the held call up If you enabled Hold and hang up gt Page 105 the call is placed on hold for a defined time interval gt Page 104 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the softkeys Reconnect and Disconnect before the defined time expires This function is not considered on multi line phones 102 Enhanced phone function
121. ine telephony interface gt Seite 42 e Individual settings gt Page 150 Incoming calls Depending on your individual settings you will be notified of incoming calls gt Page 226 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See gt Page 54 and gt Page 98 Accepting a call via the headset Press the flashing key for the main line Press the answer key on the headset to answer the call 125 Making calls with multiple lines Step by step 126 or Accepting calls for secondary lines Prerequisite The secondary line is configured on your multi line telephone Using the handset Lift the handset Conduct call Impe The line that rings is automatically selected If calls are ringing on more than one line you will be connected to the line that has been ringing the longest Using the line keys Press the flashing line key Speakerphone mode Select the softkey to confirm Speakerphone mode Making calls You must seize a line before you can make calls on a multi line telephone Line seizure can be configured on an individual basis Your service personnel can determine if the lines on your telephone can be automatically seized and with which priority Impe If you have seized a secondary line this line is reserved for you for making calls for a specific period as defined by the service personnel No other use
122. information about the call states Example In idle state enter a phone number using the dialpad li 08912345 Once you have entered the first digit several options corresponding to the situation are offered in the softkeys which you can select gt page 23 Messages The messages displayed in the upper left area of the display advise you of current settings or events Example e Call forwarding is activated for all calls All calls are forwarded to the number 220870 You received a callback request voicemail in your absence e A call list contains a new entry gt 23456176 Activated call forwarding 2 Call list entry bo Saved callback voicemail The calls were saved in the missed calls list Press the key to view these calls Missed calls are not saved and displayed if the call journal is disabled gt page 167 Explanation of all message icons Icon Meaning You have received one or more new messages One or more new entries for missed calls have been added to the call lists Call forwarding is activated for all calls 35 Getting to know the OpenScape Desk Phone IP 55G 36 Softkey list The label More on the fourth softkeys means that additional levels or selection options are available Shift key B Consultation Start conference Blind transfer call More The following options are displayed for example when you selec
123. instance for the loudspeaker handset or headset Imp Use the TouchSlider to adjust the current volume settings gt Seite 22 You can preset different volumes for the following microphones and signals in eight levels e Lautsprecher Rufton Handset Headset Freisprechen Rollover Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the volume you want to adjust e g Handset Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey While setting the volume you will hear corresponding audio feedback 223 Individual phone configuration Step by step Completed Save amp exit Services User z ann if nec 3 Audio Settings Room character Edit Normal Save amp exit 224 Select the softkey to end Select the softkey to confirm Settings Room character To ensure that the other party can hear you properly in speakerphone mode you can adjust the phone to the room acoustics by choosing one of the following room character conditions e Normal e Echoing e Muffled You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user p
124. interface Seite 279 Activating the screensaver Prerequisite Your service personnel have uploaded pictures to the OpenStage Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration Step by step Services User if nec P Phone Screensaver Start Min Automatic screensaver activation Set how long OpenStage should be idle before the Screensaver automatically activates You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Confirm the option shownl l Select the required value between 0 and 120 and confirm Select the softkey to confirm 1 The phone displays the current setting 217 Individual phone configuration Step by step User if nec P Phone Screensaver Transition 218 Setting the fade time for the screensaver Set the intervals at which the screensaver images change here The following fade times are possible e
125. ion The video image of the called partner is shown on the display in single screen mode 11 57 Fr 12 04 13 3389 A 3338 Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Consultation Blind transfer call Video off A video link is established The caller has a camera installed but the called partner does not The call partners have both enabled the video function A crossed out camera is shown instead of the video image of the called partner deb Fr 12 04 13 3339 A 333 Second call Hold Ringer off Autoheadset Conference P Toggle Connect Deflect Shift key Consultation Blind trar Video off 33 Getting to know the OpenScape Desk Phone IP 55G 34 Camera test with Self View A video image of the operator is shown for a few seconds in single screen mode with the Self View function gt page 182 11 53 Fr 12 04 13 3339 Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Self image More Disabled video function If the called partner or the caller disabled the video function temporarily gt page 182 or completely gt page 185 a normal call connection is established or the call is switched to a normal call connection Getting to know the OpenScape Desk Phone IP 55G Telephony dialogs The dialogs in the lower area of the display prompt you to input data or provide you with
126. ion and by entering the administration password Refer to the administration manual for your phone for more detailed information on this topic Impe During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs Applications E A Cockpit gt page 141 Applications available on your OpenScape Desk Phone IP 55G Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance During maintenance the handset microphone loudspeaker and headset are deactivated You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example service personnel can install a monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If service personnel have activated a function on your phone which continuously transmits operating data to a server you will see the te flashing amp icon in the upper display line Activating a diagnostic call In the event of connection pr
127. ion is activated or deactivated from the corresponding icon in the status bar on the display gt Seite 31 Hold down the key shown Adjusting the volume during a call You are conducting a call E Adjust the call volume 228 1 The phone displays the current setting Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alert tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure The message Nonsecure connection also appears Prerequisite Secure connection setup is the preference set by your service personnel You can also configure this setting via the WEB interface Seite 279 samea Press the key shown until the Settings tab is active User Confirm the option shown if nec E Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Secure call alert Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm 229 Individual phone configuration Step by step Key click You can select here whether a tone should be heard when a key is pressed You can also decide whether this should apply for all keys or only those on the keypad In addition you can adjust the tone volume or disab
128. irm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 79 Basic functions Step by step 80 Call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call forwarding during a call The Forwarding function must be approved by the service personnel Impe On multi line telephones Seite 16 you can only configure call forwarding for the primary line Three forwarding conditions can be programmed in the forwarding menu e All calls Busy e No reply Because of its direct impact All Calls call forwarding has the highest priority followed by No reply and Busy If active All calls call forwarding is indicated on the graphic display when the phone is idle Forwarded calls can if permitted be logged in a call list gt Seite 47 The Forwarding menu offers you three types of call forwarding O All calls gt Destination phone number O Busy gt Destination phone number O No reply gt Destination phone number A phone number may already be assigned to each call forwarding type For example a Destination could then be Destination 12345 for example Basic functions Step by step Activating or deactivating immediate c
129. ith Group call gt Page 62 and Directed pickup gt Page 57 The following two options are available to you e All calls e Not remotely answered With the All calls option default all missed calls intended for this line are logged and new missed calls are displayed If the Not remotely answered option is selected missed calls for this line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged The Not remotely answered setting is recommended if groups are set up You can also configure this setting via the web interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the option shown in the context menu for all missed calls Missed calls that have been answered by other subscribers are indicated with a green checkmark Select this option in the context menu and confirm if missed calls that were answered by other subscribers in the group or with Directed pickup should not be either displayed or logged Select the softkey to confirm Privacy security Step by step Ringer off or EH n Privacy security Deactivating the ringtone You can deactivate your ringtone if you do not want to be disturbed by your phone ringing Dea
130. k 1 Please note the information in relation to the call journal on Page 72 183 Video function Step by step 184 In the absence of a USB camera If one of the partners has enabled his or her video function but does not have a USB camera connected you will see a crossed out camera instead of the video image of the call partner Holding a call You place the call on hold for example to consult with someone else in the room Select the softkey to confirm The video display is interrupted The video image of your call partner appears again when you reconnect Video function Step by step Services User if nec P Configuration Video call Video on Yes or No Installing a USB camera You can connect most of the currently commercially available USB cameras Connecting a USB camera Plug the USB connector of the camera into the USB port on the bottom of your OpenScape Desk Phone IP55G see Seite 19 If you see the following message the USB camera has been detected and can be used T New USB device detected video camera USB2 0 Camera Activating and deactivating the video function You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown
131. k 2 0 2 0 020 000 eee 159 Changing the display format for contacts 160 LDAP databases duce dte Ra perderte ERR o R erence feme E 161 Finding an LDAP entry liliis sess 161 QUICK S6atCh oc oss kc PE ERR p EEUU EY RR 163 Copying entries to the local phonebook 164 GallliStS cna eee ea e et b an ro RR ee 165 VIEWING detalls 23 242 Rare UE ed ecd eat ata ear GEE A 165 Deleting entries llli 165 Copying entries from the call lists into the personal phonebook 0 0 ees 166 Call lOGQING 722 stie e lence end xe e ien eco den h 167 Privacy security 5 2 22 ooo o uos 109 Deactivating the ringtone 0 0 0 ee 169 D Aot distur Dciue pened ceed Seas Rob dox hes Su be en et d 170 Enabling do not disturb viaa key sanaaa anaana anaana 170 Enabling do not disturb via the idle menu 170 Allowing Do not disturb lille 171 In 2 172 User passWord couci cirerer edera e 172 Locking the phone lsiislsilllsesllll elles 175 Contents Mobility function LLLuslssssse 177 Mobility SCeFialilOS 2 04 0 aci ee acer madent ba aoe e gan Ice dett 177 Logging on and off at the same phone 0 04 177 Logging on and off at different phones 04 177 Logging on and off at the same phone 0000 0 178 Logging on to the phone 0 0 cee 178 Logging off from the phone li
132. kup restore Step by step Deleting a user backup on a storage medium You can delete invalid or older backups on your USB medium Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Phone Select and confirm the option shown Backup Restorer Select and confirm the option shown 17 08 07 14 42 August 3770 Select and confirm the backup you want Delete Select the softkey to confirm A security prompt is displayed Delete backup 17 08 12 14 42 August 3770 Delete Select the softkey to confirm the option shown and delete the backup Deletion of backups is the responsibility of the user and is therefore not password protected 241 Backup restore Step by step User if nec P Phone Backup Restorer 17 08 07 14 42 August 3770 242 Displaying and checking backups on USB media Check which backups are stored on the medium Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the backup you want and confirm it to check the settings Call recording Step by step Call recording A central voice recorder voice recorder from ASC is installed in the network for recording calls to which your telephone connects in order to record the current voice traffi
133. l be prompted to configure a user password the first time you call up the Web interface gt page 172 You must log on with this password in future every time you want to open the User Pages Administrator Pages This area lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For more information contact your administrator or refer to the administration manual 256 Web interface WBM 257 User pages The Web interface homepage opens once you have entered and confirmed the phone s IP address 1 Click a menu heading to display the individual menu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update values for example under Bluetooth Last con nected device e Logout Log off the phone Web interface WBM User menu All settings that you can make via the Web interface s user menu can also be made via the phone s user menu gt page 50 User Pages User login User login gt page 172 Date and time Local time 9 gt page 219 Local date day month year gt page 219 A
134. lay and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a call is picked up Individual phone configuration Step by step Services a User if nec P Phone Display Display theme Silver Blue Individual phone configuration Display Appearance Select your preferred appearance for the menu display here Ip For sample display themes see gt Seite 31 You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the required colour in the context menul l Select the softkey to confirm 1 The phone displays the current setting 213 Individual phone configuration Step by step BH Services User if nec P Phone Display Brightness Reduce J or Increase Done Save amp exit 214 Brightness Select your preferred brightness fof the display here You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the optio
135. le kd ea db RA E eds peu d RES 52 Applications atus chc er epec estre ER IER DE 52 Control and monitoring function 0 020 53 Basic functions 212i ssas aaro E Ras abs ws 54 Secure voice transmission l liil ille eese 54 Emergency mmode sesso ox ERR ep PT dre eR RES 54 Incoming calls x uet querit Sr a a e ia a aitaa A lodge eti lt 55 Answering a call via the handset 0 000 e ee eee 55 Answering a call via the loudspeaker Speakerphone mode 55 Accepting a call via the headset 0 00 e eee eee 56 Directed PICKUP cos sue puer ER aap ed aoe Rhe a d 57 Picking UpvalCallls 22 212 pe PERE oa ean cett eoa d 57 Picking Upsaheld Call iy ace sca cham ated eck entem es 58 Switching from handset to speakerphone mode 59 Switching from speakerphone mode to the handset 59 Switching from headset to speakerphone mode 60 In standard mode sss sese bee Rd Reds 60 nj URS qo eror ev 60 Open listening xou cc eR Vee ots KR RO UL Red YU RT d o 60 Enditig axallzs d eoa raaa dest terae gates ee RE PCR da 61 Grop Call sie scettur D Y RP ere bre aedis 62 Listening to voicemail eset teet E REOR ae eae 65 Call control Second Alert 0 00 00 0000 eee 66 Two calls simultaneously liliis lille 66 Contents During dialih o esise tetee tigr PLUS EG eee ete eee be 67 MAKING calls seana TM 68 Off hook diallirigi i aeta ere bales Red
136. le the tone You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Select and confirm the option shown mum if nec 3 Enter and confirm the user password Phone Select and confirm the option shown Key click Select and confirm the option shown Setting the volume for Key click Volume Select and confirm the option shown Medium For instance select and confirm a medium volume setting You can choose between the following three options e Gering e Hoch e Aus no click Key selection Keys Select and confirm the option shown Keypad only Select and confirm if only the keys for entering characters are to be affected or All keys Select and confirm the option shown for all keys Select the softkey to confirm 230 Individual phone configuration Step by step Setting the language and country Display language interface gt Seite 279 samea Press the key shown until the Settings tab is active User Confirm the option shown You can also configure this setting via the WEB ann if nec i Enter and confirm the user password Locality Se Language Se Deutsch Se s ect and confirm the option shown ect the option shown ect and confirm the language in the context menu ect the softkey to confirm 1 The phone displays the current setting 231 Individual phone c
137. lf or other persons and to prevent damage to the unit This user guide is designed to be simple and easy to understand providing clear step by step instructions for operating your OpenScape Desk Phone Administrative tasks are dealt with in a separate manual The Quick Refer ence Guide contains quick and reliable explanations of frequently used functions Symbols used in the manual Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference Vw isareference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the Web in terface 13 General information 14 Service Impe The service department of Siemens Enterprise Communications GmBh amp Co KG can only help you if you experience problems or de fects with the phone Should you have any questions regarding operation your specialist retailer or network administrator will gladly help you For queries regarding connection of the telephone please contact your network provider If you experience problems or defects with the phone please dial the ser vice number for your country Intended use The OpenScape Desk Phone is a desktop unit designed for voice transmis sion and for connection to the LAN It can also be used as a workstation device Any other use is regarded as unauthorized Telephone type The identificati
138. llow daylight saving gt page 221 Difference minutes gt page 221 Auto time change gt page 221 Audio Ringer melody 7 gt page 226 Ringer tone sequence t j gt page 226 Ring file G3 gt page 225 Room character gt page 224 Open listening gt page 227 Headset port 3 gt page 227 Configuration Outgoing calls Autodial delay seconds t amp j gt page 118 Callback option page 89 Allow busy when dialling 9 gt page 119 Allow transfer on ring gt page 113 Allow immediate dialling gt page 70 Incoming calls Deflecting Allow deflection amp gt page 99 Default deflect destination page 99 Deflect to DSS Y gt page 99 Forwarding Settings Forwarding Favourites Destination 1 to Destination 5 gt page 82 Forward all calls allowed page 84 to amp gt page 84 Direct destination gt page 81 Forward on busy allowed t amp j gt page 84 to gt page 84 Direct destination gt page 81 Forward on no reply allowed amp gt page 84 to t gt page 84 Direct destination page 81 258 Web interface WBM No reply delay seconds gt page 85 Alerts Visual alerts 3 gt page 100 Audible alerts gt page 100 Forwarding partytej gt page 100 Handling Allow call waiting gt page 109 Allow DND gt page 171 Allow busy w
139. lock to navigate between the tabs First use the E key to enter the tab row and use the and keys to move left or right Once you have reached the required tab press the or SR key to change to the associated selection list 23 Getting to know the OpenScape Desk Phone IP 55G 24 Once you have reached the required tab press the or 9 key to change to the associated selection list If you are in one of the phonebook or caller lists or in one of the settings menu repeatealy press the key to go back to the telephony interface Softkeys The softkey list at the lower margin of the display is operated using the four corresponding keys see also page 36 The softkey list may have different options or functions depending on the situation e g in idle or talk mode or in the service menu Fr 12 04 13 Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Repeat dialling Ringer off Do not disturb on More If the situation requires more than four options you can use the fourth softkey More to display additional options Shift key Directed pickup Video off If you do not select any option or press the More softkey again or choose a setting function the first options will be displayed again Getting to know the OpenScape Desk Phone IP 55G Programmable keys Your OpenScape Desk Phone IP 55G has eight keys to which you can assign functions or numbers To
140. mal zu Nummer e immer in jedem Fall zur Assistenz Anrufbeantworter oder Mobiltelefon The view in the E A Cockpit overview menu is then To Assistant Strict Imp If each other the other respective secretaries has the At Desk status gt Page 146 calls are forwarded here in any case Forwarding calls to a mobile phone Calls can for example be forwarded to the mobile phone from Executive 1 Select and confirm the option shown Calls are forwarded to a predefined mobile phone number Forwarding calls to a variable number Calls can be forwarded to any number Select and confirm the option shown You can change the number firstly via the context menu Impe Executive 1 and Executive 2 manage the call forwarding themselves using the My status option The change is displayed on the secretary phones 145 Making calls with multiple lines Step by step My status At Desk gt 146 Managing secretary statuses The My status option on the secretary phone is used to set the presence status and if required to configure call forwarding Configuring status and call forwarding Confirm the option shown The Set Status dialog opens The following options are available in the Set Status menu e At Desk e Off Desk e To 31201 e Deputy 123456 on Select the required option and confirm this If a representative is activated Deputy 123456 off appears in the options list If S
141. n Select and confirm the picture Pictures must be available you can load them using OpenStage Manager for example Select the softkey to confirm The selected picture is assigned to the contact It appears on the graphic display with the usual contact information the next time a call is received Quick search in the phonebook You can use the quick search to search the phonebook for the initial letters of a specific last name Press the key shown Enter the initial letters The quick search input screen opens automatically Your Search is narrowed down by every additional letter entered in the input screen Select a contact as soon as the name you are looking for appears Select and confirm the option shown in the context menu Select and confirm the preferred phone number The phone number is dialled 159 Phonebooks and call lists Step by step Changing the display format for contacts Press the key shown Options Select and confirm the option shown Display Select and confirm the option shown in the context menu Lastname Firstname Select and confirm the display format Press the key to return to the phonebook The display format selected is stored 160 Phonebooks and call lists Step by step Find Details LDAP database You can search an LDAP database corporate phonebook for contact entries if you can reach this database over your network and your ac
142. n shown Select the option shown Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey Select the softkey to end Select the softkey to confirm Individual phone configuration Step by step User Phone Display Key mod contrast Reduce or Increase Done Save amp exit Contrast for the OpenScape Key Module 55 If you have connected an OpenScape Key Module 55 you can adjust the key label contrast to suit your ambient lighting You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey Select the softkey to end Select the softkey to confirm 215 Individual phone configuration Step by step Services EX User if nec HE Phone Screensaver Enabled Yes Save amp exit 216 Screensaver Activate a screensaver for the telephone idle state Impe Your service personnel can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely You can also configure this setting via the WEB
143. n shown in the context menu Select and confirm the option shown Enter the phone number to which the station should be deflected and confirm TL Entering a destination phone number is not mandatory when call deflection is active If you want to deflect a call you are prompted to enter a destination phone number if there is none stored Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key has been configured and the deflect function activated by your Service personnel Page 135 Information only as set by service personnel Yes or No Select the softkey to confirm 99 Enhanced phone functions Step by step Services User if nec P Configuration Incomming calls Forwarding Settings Alerts Visual alerts Yes Audible alerts e Yes or 100 Configuring call forwarding DU The call forwarding settings can also be entered via the Forwarding key gt Page 81 You can also configure this setting via the WEB interface Seite 279 Press the key shown until Settings is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Configuring call forwarding Select and confirm the op
144. n the telephone Never use a dry cloth e fthe telephone is very dirty clean it with a diluted neutral cleaner con taining surfactants such as a dish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only e Never use cleaning fluids containing alcohol or plastic damaging deter gents to clean the telephone The use of scouring agents is also forbid den Troubleshooting Pressed key does not respond If the telephone is locked repdial keys cannot be used This also applies when emergency numbers or predefined numbers from the dial planed are stored on them Check whether your telephone is locked Phone locked Enter Password appears on the screen If the phone is locked unlock it The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display page 29 If it is deactivated activate the ringtone You cannot dial a number Check whether your telephone is locked Phone locked Enter Password appears on the screen If the phone is locked unlock it To correct any other problems First contact the relevant administrator Problems that cannot be corrected should be referred to Customer Service Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example 262 Local user menu Local user menu Opening the user menu on the phone Press the ke
145. nce e toggle between the second call and a consultation call e put on hold and retrieve the second and consultation call successively Page 78 transfer a call disconnect the calls again During a consultation in the second call the first call is parked and can only be unparked if the consultation or second call is ended or the calls are connected 107 Enhanced phone functions Step by step Ignore 108 Disconnecting the second call Select the softkey in the second call to confirm The call to this station is disconnected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 105 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Ignoring the second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 A second call rings Select the softkey to confirm The caller still hears the on hook signal You can subsequently Accept Reject or Deflect the second call for a brief time While the ignored second call continues to wait from the active call you can e make a consultation call initiate a conference e toggle between the consultation call and your call partner e transfer a call A third call would be rejected with the busy signal If y
146. nfirm the option shown Allow exit conf Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm 122 Enhanced phone functions Step by step Consultation onference or onference onference System conference This type of conference is also referred to as a large conference It can include up to ten parties Prerequisite You are conducting a consultation call Page 74 or you have accepted a second call Page 107 and the system conference feature was configured by your service personnel Establishing a conference Press the key shown You are connected to the first two parties at once The conference is displayed with the current participants You can now e initiate a consultation call add a party put the conference on hold leave the conference Conducting a consultation call Select the softkey to confirm Press the key shown If the party answers you can e toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the conference e add the consultation call party to the conference Imp If you want to use the phonebook or a call list for a consultation call press the Hold key and then open the phonebook or a required call list gt Page 155 Alternatively you open the phonebook or call list without using the Hold function the
147. nfirm the option shown in the context menu Select the softkey to confirm Beep on auto reconnect You can reconnect a held call both via the CTI application and via the phone A beep sounds when you toggle between an active call and a held call when the function is active You can also configure this setting via the WEB interface Seite 279 Prerequisite The option was programmed by your Service personnel Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the softkey to confirm 115 Enhanced phone functions Step by step Niels Bohr Business 2 Isaac Newton 116 Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable function keys gt Page 91 If you press a direct destination selection key for around three seconds the associated contact or phone number appears and dialling is initiated Prerequisite A DDS key is programmed gt Page 91 Press the programmed DDS key Dialling is initiated Dialling from the local phonebook Press the key shown Select and confirm a contact The phone number is dialled Select the softkey to confirm Select and confirm the pr
148. ng the Auto Headset key Both keys are off 56 Basic functions Directed pickup You can pick up a call signalled at an absent co worker s phone If a colleague has placed a call on hold on his or her multi line phone you can likewise pick up this call Picking up a call Prerequisite You know the co worker s internal phone number and the function is configured for you in OpenScape Voice A co worker s phone rings Directed pickup Select the softkey idle mode to confirm g Lift the handset Press the key shown Directed pickup Select the softkey to confirm Ei Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode 57 Basic functions Step by step Picking up a held call Prerequisite Your colleague has placed a call on hold on his or her multi line phone gt Page 130 You know the co worker s internal phone number and the function is configured for you in OpenScape Voice Directed pickup Select the softkey idle mode to confirm eo Lift the handset Press the key shown Directed pickup Select the softkey to confirm Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode 58 Basic functions Step by step Switching from handset to speakerphone mode TL Take note of the two different processes an
149. ng the OpenStage Manager e Configuration Context menu e Phonebook All entries are deleted e Call lists All entries are deleted Function keys All personalised programming is deleted see also Page 97 Important All data is reset without a warning tone If necessary back up your data on a USB memory stick gt Page 238 Individual phone configuration Step by step Services User if nec P Function key data Yes Delete selection Delete all Initiating the reset Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm All personalised programming is deleted Select the softkey to confirm The user data is reset to factory settings 231 Backup restore Backup restore Backups are usually made to a USB mass storage device and contain user specific data A backup includes the following components e All user settings for configuration e Call forwarding instructions with default destinations Phonebook entries with relevant data Ringtones Photos Screensavers Call list entries The USB mass storage device is only used to back up and restore the user area in the phone memory You do not have to remove the USB medium after a backup You can create multiple backups on t
150. nter the code see the table of codes Page 207 Wait until you hear the confirmation tone Deactivating Make the line free once more for the hunt group Lift the handset Y Enter the code again see the table of codes gt Page 207 Wait until you hear the confirmation tone pen 194 OpenScape Voice functions Step by step Y e cU DN Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reaches this line Activating Lift the handset Enter the code see the table of codes Page 207 Wait until you hear the confirmation tone Deactivating Unmark the line as the end of the hunt group chain Lift the handset Enter the code again see the table of codes Page 207 Wait until you hear the confirmation tone 195 OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites The features for this are Serial call e Parallel call Prerequisite The service personnel have configured the respective feature for your main number in OpenScape Voice Serial call Managing number lists activating a serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by service personnel or you can create it yourself later Up to six numbers can be entered in t
151. oblems with a specific destination the service personnel may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the phone The activation code which must be provided to you by the service personnel and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the actual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the OpenScape Voice Trace Manager 53 Basic functions Step by step 54 Basic functions D Please read the introductory chapters Getting to know your OpenScape Desk Phone IP55G gt Seite 17 and Applications available on your OpenScape Desk Phone IP55G gt Seite 40 carefully before performing any of the steps described here on your phone Secure voice transmission Prerequisite The secure voice communication option must be activated by your service personnel If you call a party or receive a call from a party over a secure connection a padlock icon appears on the other party s row on your graphic display You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message Unencrypted call see Page 229 Emergency mode If a failover system has been set up for your OpenScape Voice you can still mak
152. ode see the table of codes Page 207 followed by a number between 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is particularly suitable for identifying malicious irritating or troublesome calls Lift the handset Enter the code see the table of codes Page 207 The phone number is identified Ask your service personnel for the result 193 OpenScape Voice functions Hunt group functions To ensure optimum handling of specific calls your telephone can be assigned to a pickup group Page 62 and or a hunt group Your service personnel can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel Hunt groups are a simple solution for distributing calls to a group of telephones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your telephone This feature is configured using the feature toggle program key gt Page 186 Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset um Y e E
153. odule attached to the side of the phone that provides an additional 12 illuminated programmable keys Like keys on the phone these keys can be programmed and used according to your needs page 25 You can attach up to two OpenScape Key Module 55s to your OpenScape Desk Phone IP 55G The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55G Getting to know the OpenScape Desk Phone IP 55G OpenStage Manager This programme offers you an additional option for tailoring your OpenScape Desk Phone IP 55G to your personal needs Features Phonebook management Assignment of images to contacts Synchronisation of contacts Save and restore Key programming Screensaver Ringtones Imp Contact your service personnel for the latest version of OpenStage Manager 21 Getting to know the OpenScape Desk Phone IP 55G Keys Function keys Function when key is pressed 6 Activate deactivate call forwarding page 80 Start conference page 120 Transfer a call gt page 111 Hold active call gt page 184 Function when key is pressed 7 Activate deactivate the loudspeaker Activate deactivate the headset Adjust the speaker volume Adjust the speaker volume mm Activate deactivate microphone Mode keys Press these keys to switch to the required application To select a tab within an application press the relevant key repeatedly until the required tab is displayed
154. oming call is displayed or signalled The function is approved by the service personnel Select the softkey to confirm The caller hears a busy signal D If the rejected caller s phone number is transmitted it is saved in the call list You can then call this party back at a later time Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signalled The function is approved by the service personnel Select the softkey to confirm The call is immediately deflected if a destination phone number gt Page 99 is programmed or f you did not set a phone number when programming call deflection a pop up menu appears prompting you to enter a destination phone number for call deflection Enter and confirm the destination phone number The call is deflected 98 Enhanced phone functions Step by step User if nec P Configuration Incomming calls Deflect Allow deflection Yes Default destination or Deflect to DSS Yes Permitting call deflection You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the optio
155. on Options Exit no save Telephone ID Active Yes 1 Information read only Save amp exit 0 Yes No action nnnn nnnn On 1 Save amp exit 00 01 E3 2D 76 D9 Yes page 232 page 232 gt page 151 page 150 gt page 131 gt page 150 page 234 268 Local user menu 269 0 Discoverable Yes Te Pa o ephone name iring o Prompt Automatic Pa iring PIN Paired devices Options Exit Add device Delete all Nokia HS 54W Disconnect Connect Yes OpenStage 80 Prompt KEKE Set as conference unit Blac Delete Rename list Options Exit Add device Delete all Call logging Enable call log Phone Backup Restore Opti Yes No ons Close New Backup password Confirm password Options Start backup Yes Start backup Cancelling Backup Backup name OpenStage 80 25 11 09 09 45 OpenStage80 Restore Options Restore selected Restore all Cancel restore Backup password Restore selected page 235 page 236 gt page 237 page 238 page 239 page 244 gt page 167 page 239 page 242 page 240 Local user menu Backup ID Phone book Ignore Ignore Restore Call logs Ignore Ignore Restore Menu data Ignore Ignore
156. on can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by default D When you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no longer redial the last number dialled Page 72 You can also configure this setting via the web interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu to deactivate the call journal The message Call Log is disabled is shown on the display Select and confirm the option shown in the context menu to reactivate the call journal Select the softkey to confirm Imp if the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are deleted 167 Phonebooks and call lists Step by step User if nec P Configuration Call logging Missed logging All calls or Not remotely answered Save amp exit 168 Logging missed calls This function only works w
157. on details exact product designation and serial number of your telephone can be found on the nameplate on the underside of the base unit Specific details concerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service depart ment regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum handsfree distance is 20 in 50 cm e Proceed as follows to optimize display legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Adjust the brightness as required page 214 General information Single line telephone multi line telephone Your OpenScape Desk Phone is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is assigned an individual phone number which you can use to make and receive calls The programmable sensor keys function as line keys on multi line phones gt page 26 The Overview tab on the telephony interface provides information about the lines configured on your phone and the current status of each line gt page 40 When using a multi line phone to make and receive calls certain particu larities must be taken into ac
158. on shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text input see gt Seite 32 and confirm your entry Select and confirm the option shown Enter six zeros 000000 to deactivate the password prompt Confirm your input at least six characters text input see gt Seite 32 Select and confirm the option shown Enter six zeros 000000 once again and confirm Select the softkey to confirm Privacy security Step by step Confirm lock Services or a User if nec P Security Phone lock Phone lock Yes Locking the phone You can lock your phone to protect it against unauthorised access In this way no one can make calls or change your user settings unless they know your user password Predefined numbers from the dial plan can still be dialled when the phone is locked For more information contact your administrator Iu You can only lock the phone if you have set a user password gt Page 172 The password for this must not be the default setting 000000 Check if necessary whether the telephone lock function has been activated for you by service personnel Activating the phone lock Hold down the key shown until Codeschloss Confirm lock appears In the pop up menu Confirm the option shown The phone lock activates immediately Press the key shown until
159. one of the forwarding types offered Allcalls default setting is off O Busy O No reply Here for instance All calls Select the softkey to confirm your selection The forwarding type is activated or deactivated The call forwarding settings can appear as follows Basic functions Step by step E No reply after 16 s 3335 Set delay Save amp exit b Allcalls default setting is off Busy Mi Noreply Press to open the call view If All calls was activated the forwarding destination is displayed with the forwarding icon and the Forward key illuminates The Busy and No reply types of call forwarding are not displayed Defining the ring duration before call forwarding on no reply You can define how long the phone should ring before No reply after 16 s call forwarding activates D s This setting is only available if the Server features function was deactivated by service personnel You can also configure this setting via the WEB interface Seite 279 Prerequisite The phone is idle Press the key shown Select the softkey to confirm Select the forwarding type Select the softkey to confirm Enter the required time in seconds max 60 seconds Select the softkey to confirm The newly set time is displayed with the option Press to open the call view 85 Basic functions Step by step 86 Call forwarding chain Sometimes calls to a station are forw
160. onfiguration Step by step You may choose from the following languages Bahasa Indonesia Bahasa Malaysia Brasileiro Catala CeStina Dansk Deutsch Eesti keel English 10 English US 11 Espanol 12 Francais 13 Hrvatski 14 Italiano 15 LatvieSu Valoda 16 Lietuvig Kalba 17 Magyar 18 Nederlands 19 Norsk 20 Polski 21 Portugu s 22 Romana 23 Sloven ina 24 Slovenski Jezik 25 Srpski Jezik 26 Suomi 27 Svenska 28 T rkce 29 EAAnViKa 30 benrapcku 31 MakerioHckM Ja3uk 32 Pyccku 33 Cpncku Jeasuk 34 0X OONDARWNS 232 Individual phone configuration Step by step Country specific setting Adapt your phone settings to suit the country specific conditions e g transmission parameters You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown EERM R if nec Hi Enter and confirm the user password Locality Select and confirm the option shown Country Select the option shown Germany Select and confirm the country in the context menu Select the softkey to confirm You may choose from the following countries 1 Argentina AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ b Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian
161. ons Step by step Conference Local conference This type of conference is also referred to as a three party conference It involves up to three participants Prerequisite You are conducting a consultation call gt Page 74 or have accepted a second call gt Page 107 and the conference function is active gt Page 121 Initiating a local conference Press the key shown You are connected to both parties at once The conference is displayed Conducting one to one calls User A Select the connection you want to clear down Select the softkey to confirm You are now involved in a one to one call with the remaining call party a or H D If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new consultation connection can be either secure or nonsecure However the first connection remains secure even if all three parties are now joined together in a conference The entire conference is nonsecure if the connection to at least one of the parties is not secure see also gt Page 54 The relevant padlock icon appears in the Conference row 120 Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite The function Allow joining in a local conference gt Page 122 was activated Exit Conf Select the softkey to confirm
162. open a menu press and hold down the relevant key To activate the programmed function briefly press the relevant key Im Increase the number of programmable keys by connecting a key module gt page 20 Depending on how they are programmed you can use the keys as e Function keys gt page 96 e Repdial keys gt page 93 e Direct station selection keys gt page 133 Press the key briefly to activate the programmed function or dial the stored number gt page 96 If you hold the key down you will be prompted to start programming this function key If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your service personnel about the current setting A label indicating the key s function is displayed to the left of the key it cannot be changed You can change the labels for repdial keys according to your requirements The status of a function is shown by the LED on the corresponding key Imp Line and DDS keys can only be programmed by service personnel via the service menu Meaning of LED displays on function keys Meaning of function key Grey The function is deactivated Flashing Indicates the function status On The function is activated 1 In this manual flashing keys are identified by this icon regardless of the flashing interval The flashing interval represents different statuses which are d
163. option shown in the context menu The entry is deleted Deleting all entries in a list Press the key until the call list you want is active Select and confirm the option shown Select and confirm the option shown in the context menu All entries in the list displayed are deleted 165 Phonebooks and call lists Step by step Niels Bohr18 10 07 06am Exiting without 166 Copying entries from the call lists into the personal phonebook Press the key until the call list you want is active Select the entry you want Select the softkey to confirm You have the following options for Create contact e Saving and changing e Saving without changing e Exiting without saving Saving and changing Select the softkey to confirm The screen to edit a contact in the personal phonebook opens gt Page 155 Fill out the relevant fields accordingly and save the new contact Saving without changing Select the softkey to confirm An entry is created and the message Contact created is displayed If you open the phonebook you will be prompted to update the directory A Copied contacts group is created for such entries so that you can find them more easily Phonebooks and call lists Step by step Services User if nec P Configuration Call logging Enable call log No or Yes Call logging Activating deactivating the call journal The functi
164. or Party 63 Basic functions Step by step Picking up a group call The context menu display changes Pickup call Select the softkey to confirm or oe Lift the handset only if the appropriate function is set by your service personnel or E Pess the key with the Call pickup function or press it again if call answering was initiated via the key The speakerphone function is activated Ignoring a group call Select and confirm the option shown Select the softkey to confirm The phone stops signalling the group call 64 Basic functions Step by step Call Mailbox Messages 4 Messages Listening to voicemail To use this function you need to have a voice mailbox set up on your communication platform for voicemails see gt Seite 51 The message key and or the call display illuminate depending on the setting made by the service personnel to indicate new messages They only extinguish again when all new messages have been picked up Picking up messages Press this key when the phone is in idle mode The menu for the mailbox opens If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status see gt Seite 51 The number of respective messages is indicated Confirm with the softkey to open the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox
165. ou have disconnected the first call the ignored second call rings like a normal call Rejecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 109 A second call rings Select the softkey to confirm The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list Enhanced phone functions Step by step ia Complete Xfer or E User if nec 75 Configuration Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 A second call rings Select the softkey to confirm Enter the phone number and confirm The second call is deflected to the destination specified Connecting parties Confirm with the softkey for the active connection The other two parties are now connected to one another You can now hang up or dial another number for instance Connecting by hanging up Prerequisite Connecting by hanging up is activated ask your service personnel and Switch assignment must be set to Yes gt Page 110 Replace the handset or if you are in speakerphone mode press the loudspeaker key The other two parties are now connected to one another Allowing call waiting You can also configure this setting via the WEB interface Seite 279 T If the call waiting second call function is deactivated a caller hears the busy signal if you
166. out the network activity of the phone Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown The following overview opens E Settings E E jl Network information Phone address Exit Web address https 192 168 1 IPv4 address 192 168 1 15 Global IPv6 address Local IPv6 address fe80 21 a e8fff f LAN RX LAN TX i PC RX PC TX i LAN autonegotiat Yes LAN information 100 Mbps full duplex PC autonegotiated Yes PC information Link Down IPv4 address Displays the IP address or name that was assigned to the phone in the network Web address HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the browser 235 Individual phone configuration Step by step 236 Resetting user data The following user specific settings which you changed via the phone menu or the web interface can be reset to factory settings Display settings Language setting e Screensaver D Personal images for the screensaver are deleted and deleted default images are restored administration e g using the OpenStage Manager e Audio settings Volumes Settings D s Personal ringtone files are deleted and deleted default ringtone files are restored administration e g usi
167. press the key you wish to program E Press the key you want to program with a function The key illuminates continuously 92 Programmable function keys Step by step Normal or Shifted Do not disturb Label cy Normal Repertory dial Label Setting Beginning programming Select and confirm the option shown to program the first level Select and confirm the option shown to program the second level Select and confirm the required function e g Do not disturb in the context menu Select and confirm the option shown if you want to change the label on the graphic display Enter and confirm the key label you want Select the softkey to confirm Programming enhanced functions Repertory dialling Hold down the key you want to assign a function to until the programming prompt is displayed Imp If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your service personnel about the current setting Confirm to begin programming The key illuminates continuously Select and confirm the option shown Confirm and select and confirm the required function in the context menu Select and confirm the option shown if you want to change the label on the graphic display Enter and confirm the label you want e g the destination station Select and confirm this option to enter a
168. r after the comma Wildcard This searches for the character entered and all possible subsequent characters 163 Phonebooks and call lists Step by step Hans Meier 164 Copying entries to the local phonebook You can copy contacts from the company wide phonebook into your personal phonebook Press the key as often as required until the Corporate LDAP tab is active Select the required entry from the list e g Hans Meier Select the softkey to confirm The entry is copied with all details into the personal phonebook The Contact created message appears Phonebooks and call lists Step by step Niels Bohr18 10 07 06am Details Niels Bohr18 10 07 06am Delete Options Delete All Call lists For a detailed description of the different call lists see gt Seite 47 The function must be activated in order to view and manage call lists gt Page 167 If the call journal is not activated the message Call Log is disabled is shown on the display when you press the key Viewing details Press the key until the call list you want is active Select the entry you want Select and confirm the option shown in the context menu For display and information shown gt Seite 50 Deleting entries Deleting an individual entry Press the key until the call list you want is active Select the entry you want Select and confirm the
169. r can seize this line during this period even if the line is also assigned to this user s telephone Making calls with multiple lines Step by step Y or or WEE Phone Line 2 uu Y or Bd or NIE s Y or or MED Manual line seizure Lift the handset or press the speakerphone key or headset key Press the required line key With the handset on hook press the key shown until he application tab Overview is active Seite 42 Select and confirm the required line e g line 2 The tab or this line is displayed Enter the phone number or use redial for example The connection is set up Automatic line seizure Prerequisite Your service personnel have configured automatic line seizure Lift the handset or press the speakerphone key or headset key The line defined during configuration is seized Enter the phone number and confirm The connection is set up Dialling the last dialled number The last phone number dialled on your telephone on the primary line in the case of line keys is displayed for redialling in a pop up menu Lift the handset or press the speakerphone key or headset key Seize the required line Page 126 Select the softkey to confirm The connection is set up 1 Please note the information in relation to the call journal on Page 72 127 Making calls with multiple lines Step by step 128 Forwarding calls for the primary l
170. rvice personnel to support mobility A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log in to your phone or any other mobility enabled phone the following scenarios are possible Logging on and off at the same phone Log in as a mobility user Page 178 Logout as a mobility user gt Page 179 Logging on and off at different phones In these cases service personnel may have made the following settings e Log on at a remote phone with forced logon when the user is still logged on at that phone gt Page 180 e Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy gt Page 180 177 Mobility function Step by step or Mobile logon Mobility ID Enter password B 178 Logging on and off at the same phone Logging on to the phone No other mobility user is logged on Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode Seite 33 to confirm You are prompted to enter your mobility ID Enter and confirm mobility ID usually a phone number You are prompted to enter the password Enter and confirm the user password The following messages appear on the display Mobilen Benutzer anmelden e Validierung Registrierung e Benutzerdaten herunterladen Once logon i
171. rvice personnel have deactivated the permanent preview function Press the Preview function key The key illuminates The preview function is temporarily activated Press the flashing line key A popup window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup closes itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your service personnel have activated the permanent preview function Press the Preview function key This way the preview for all lines with preview mode remains active until you press the Preview function key again I If the line preview has been deactivated a call is answered immediately on a line when the line key is pressed without first showing caller information 153 Making calls with multiple lines Step by step Rollover for a line Your service personnel can determine how rollover calls are to be signalled He Only the relevant line key flashes or f ER You hear a special advisory tone and the corresponding line key flashes or f HE he ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key flashes or la He You hear a short notification tone D The ringer melody is not played in speakerphone mode jj EJ The telephone rings using the
172. s Step by step Services User if nec P Configuration Connected calls Allow hold rem Yes Activating deactivating the hold reminder tone You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 103 Enhanced phone functions Step by step User if nec m Configuration Connected calls Hold rem delay 3 104 Setting the hold reminder time Use Hold reminder to specify when you want to receive an automatic reminder about a held call The minimum time value is 3 that is the reminder is output after three minutes The maximum value is 15 minutes You can also configure this setting via the WEB interface Seite 279 Press the key shown until Settings is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select a value between 3 and 15 from the context menu and confirm Select the softkey to confirm Enhanced phone functions Step by step Services
173. s complete the Mobility program key LED lights up and the mobility icon Z2 appears on the graphic display next to the mobile phone number Mobility function Step by step Mobile logon or Logging off from the phone Prerequisite You are logged on as a mobility user Logoff via key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode gt Seite 33 to confirm You briefly have the option to cancel the logoff otherwise the logoff process is launched The following messages appear on the graphic display e Mobilen Benutzer abmelden e Benutzerprofile hochladen e Registrierung e Benutzerdaten herunterladen After you have logged out the mobility icon Z2 is hidden 179 Mobility function Logging on at different telephones An attempted logon is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy the logon is rejected If however your service personnel enabled Forced logoff during call without setting a time the system does not consider whether or not the remote phone is busy Logon via a key If a program key is configured for Mobility EJ Press the Mobility program key or Logon via the context menu Mo
174. s is set up again for the next call 247 Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has not started The recording button LED is not lighting lt You are conducting a call see also gt Page 244 Eee Pess the recording button to start the recording the LED key lights up You hear a beep and the recording symbol O O is shown on the display The call is now being recorded see also gt Page 245 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started The recording button LED lights up 2 You are conducting a call see also gt Page 244 E Press the recording button to pause the recording the LED extinguishes and the recording symbol O O on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording button LED lights up et or The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded for example if a line is placed on manual hold and another line is seized Multiline The LED extinguishes and
175. seek San eye eee a NOR ROS 193 Hunt group functions lisse 194 Making a line busy iliis 194 Marking the last line in the hunt group chain 195 Reachability 5s ox dee eR outs has S TR P EE 196 Serial call 5 ed e reddo ere urb RR NIRE Pe Ris 196 Parallel call 5 233 4 ruer hdd teer eG aie 197 Contents 10 Parkinga calla sss cu ptos Ric Poh e bide Pee eere E REP RS 199 Park ascall METTE 199 WMD ANKING nt esse Rae ete ean Sake hohe epus eat wae 199 Silent Monitoring aeoaea aaaeeeaa 200 Active silent monitoring iles 200 Muted silent monitoring ao rec ecane aa taea raea eee 201 Voice calling and two way voice calling function 202 Meere RR 203 Two way voice calling nace dot dto m tege y Hep dett 203 Announcing the local phone number iliis sess 204 Dialling the last caller llis 205 Retrieving and dialling the last answered caller 205 Retrieving and dialling the phone number of the last caller dialled 205 Picking up out of hours calls 0 lessen 206 Code table for OpenScape Voice functions 207 Impact levels scscccsesesessSsccdeaees ress 209 Answering a call with a lower IL llle 210 Answering atal bed eye sadak gees miki weeds mato idu 210 Answering forwarded calls naua uaaa 210 Ariswenng a second call dese Gea aa a 210 Calls toa lower Ike isc sae e e eR ace GERE Re RES RE xd 211 Off hook dialling
176. sequence 1 gt page 226 1 2 3 Room character Normal gt page 224 Normal Echoing Muffled Open listening Standard mode gt page 227 Standard mode US mode Headset socket Cordless headset gt page 227 Wired headset Cordless headset Conference unit Configuration Outgoing calls Options Save amp exit Exit no save Autodial delay 6 gt page 118 1 2 3 4 5 6 7 8 9 Callback Yes page 89 Yes 264 Local user menu No Busy when dialing Yes gt page 119 Yes No Transfer on ring Yes gt page 113 Yes No Immediate dialing Yes gt page 70 Yes No Incoming calls Deflecting Options Save amp exit Exit no save Allow deflection Yes gt page 99 Yes No Default destination nnnnnn page 99 Deflect to DSS Yes No gt page 99 Forwarding Settings O Allcalls gt gt page 84 Enter destination context menu gt page 82 List of saved numbers context menu if applicable Edit favorites Context menu gt page 82 Options Save amp exit Exit no save Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy gt page 83 Paste if copying is active gt page 83 L Busy gt gt page 84 Enter destination context menu gt page 82 List of saved numbers context menu if appli
177. ser Confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Music on hold Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm 106 Enhanced phone functions Step by step Call waiting second call You can accept a second incoming call in the course of an ongoing call The caller hears the on hook signal while you hear a call waiting signal tone You can reject or accept the second call Before you accept the second call you can end the first call or place it on hold for subsequent retrieval You can also block the second call or the signal tone gt Page 109 Answering a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 Select the softkey to confirm You can talk to the second party The connection to the first party is on hold You can still e toggle between the first and second call or e put on hold and retrieve the second and first call alternately Page 78 or initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it Prerequisite The service personnel must have approved the consultation in the second call From a consultation call in the second call you can initiate a confere
178. should be assigned until the programming prompt is displayed Impe If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your service personnel about the current setting Confirm to begin programming The function key illuminates continuously Select and confirm the option shown Select a forwarding type e Forward all calls e Forward no reply e Forward busy Select and confirm the required function in the context menu Select and confirm the option shown if you want to change the label on the graphic display Accept or edit the label and confirm Select and confirm this option to enter the forwarding destination Enter and confirm the phone number of the forwarding destination Select the softkey to confirm 95 Programmable function keys Step by step 96 Using function keys The use of programmed functions depends on the phone s status The relevant display appears once you have pressed a function key Example 1 Calling a saved number Prerequisite The idle menu is shown on the display Press the function key for a saved number The connection is set up Example 2 Activating deactivating Call waiting You can press a key to activate or deactivate call waiting functionality even during a call The prerequisite for this is that a second call is allowed Page 109 A second call is allowed by default Pre
179. site You are conducting a call At the same time a call is incoming on another line Call on line 1 Press the line key for line 2 The call on line 1 is placed on hold Impe All multi line users that share the line on which the call is being held gt Seite 29 can now pick up the held call To prevent other users from answering the held call you must place the call on Consultation hold gt Page 74 Depending on the setting made by your service personnel you may have to press the line key twice to accept the call on the other line The first call is either placed on hold or released depending on the setting Conduct call on line 2 End call on line 2 Press line key for line 1 Retrieve call on line 1 129 Making calls with multiple lines Step by step Putting a line on hold On a multi line telephone you can use the line keys to place calls on hold Prerequisite You are conducting a call EJ Press the call line function key pes The line key LED flashes e The line LED displays the hold status on all multi line phones to which the line is connected e On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function cannot be used 130 Making calls with multiple lines Step by step Services User l if nec Ei Configuration Keyset Lines
180. sly agreed in the terms of contract Availability and technical specifications are subject to change without notice OpenScape OpenStage and HiPath are registered trade marks of Siemens Enterprise Communications GmbH amp Co KG All other company brand product and ser vice names are trademarks or registered trademarks of their respective holders
181. splay or e Only the call display or e Neither 45 Applications available on your OpenScape Desk Phone IP 55G 46 Additional notes on call lists Note the setting options for voicemail gt page 49 and have the possible combinations explained to you by service personnel if necessary Missed calls are not signalled if the cal If missed calls for this connection were these calls are not listed in the Missed checkmark in accordance with the set gt page 168 journal is disabled gt page 167 answered by other subscribers list or are marked with a green ing in the call logging Logging for call forwarding was also changed in the framework of the new call logging All types of forwarde d calls are now only logged under Forwarded and no longer as before partly also as Missed This is regardless of how the new parameter for missed calls is defined Applications available on your OpenScape Desk Phone IP 55G Managing call lists Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is overwritten Multiple calls from the same number are only listed once The number of call attempts along with additional data can be viewed by pressing the Details key on the display The following data is saved for example for missed calls e Phone number name depending on available data e Number of call attempts e The time of the last call attempt for each listed caller
182. ss the Call waiting function key The function key extinguishes The second call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay gt Page 151 on and off for all line keys By default the delay is set the key does not illuminate Press the Immediate ring function key The function key illuminates The delay ringtone is disabled An incoming call rings immediately regardless of what delay time is configured Programmable function keys Step by step User if nec 1 Reset Function key data Yes Resetting function keys Here you can reset function keys you configured back to factory settings see also gt Page 236 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown to switch to the Benutzerdaten zur cksetzen menu Select the option shown Select and confirm the option shown in the context menu to delete the content of the function keys Select the softkey Reset selected user data The contents of the function keys you configured are deleted Impe Keys that can only be configured by service personnel remain unchanged 97 Enhanced phone functions Step by step Enhanced phone functions Incoming calls Rejecting a call You can reject an incoming call Prerequisite An inc
183. sse eese 179 Logging on at different telephones iles 180 Logging on with forced logoff at a remote phone 180 Logging on with forced delayed logoff at a remote phone 180 Video function 1 use pricey RR ER ERE R S a 182 Activating and deactivating the function temporarily 182 Sd PX rcr 182 Video link se kasha dae eret ERR Re b pe BEY AREE 183 ConsultatlOhi xeu Sheed Aden A meet luu sce ene E e oe 183 Holdinga all 223 seter Re t RR boa Cer ehe pores 184 Installing a USB camera iilis 185 Connecting a USB camera 6 6 else sn 185 Activating and deactivating the video function 185 OpenScape Voice functions 186 Feature toggle Key s ica ch ah aad aie bee Maa RO APO BS 186 Making anonymous calls eee 188 De amp activ ting ciare s prr RR eee bated RED E 188 Den upper mm 188 Activating anonymous calling temporarily for the next call 02 00 022000220000 189 Deactivating anonymous calling temporarily for the next call liliis 189 Creating a list for selective calls lile 190 For call acceptance 0 02000 cece 190 Far call rejectlOn s aa edo ost sciet pum deci dod dd iod 191 Anonymous calls rad eaa ees 192 REJECING s adr bes srt tee ete d brisa e ded ete tacatuat a d E 192 ACCEDING 4 ia pd te edem Oe adem ar E ge dake ells 192 Usirig abbreviated dialling s n ot eb trm 193 Call tracihgi x i esr xe ena Rb
184. stead of Consult and or Conference in the context menu or press the Hold key and then open the phonebook or a required call list 2 Page 155 Alternatively you open a phonebook or call list without using the Hold function the active call is automatically put on Hold 1 Please note the information in relation to the call journal on gt Page 72 Basic functions Step by step Ending a consultation call You end the consultation Select the softkey to confirm The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second party hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled Page 105 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Select the softkey to confirm You are reconnected with the first party I If the call is kept on hold you can retrieve the call via the context menu before the set time expires Ending the consultation with an active headset Prerequisite The service personnel have additionally configured a key with the Auto Headset function AICS Zip tone gt Page 91 Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate You are conducting a consultation call and the second party hangs up You are automatically reconnected with the waiting first party
185. swers Using line overview To view the status of the lines change from the My phone tab to the Overview tab on the phone screen 10 23 MON 26 01 09 Secretary 1 i bersicht FOIE ci a f ine gt Bohr Niels i DSS Executive Leitung besetzt a DSS Secretary 2 0123456632419 DSS Executive Leitung umgeleitet Shift key Further information on the line status can be found on gt Seite 42 The executive secretary team can be expanded with line keys by the service personnel These lines keys however have no influence on the behaviour of the executive secretary configuration Making calls with multiple lines Executive secretary with Executive Assistant Cockpit An Executive secretary team is configured by the service personnel using the Executive Assistant Cockpit referred to in this manual as E A Cockpit for short A team can for example consist of four executive and two secretary phones Sample scenarios This example assumes that two executive and two secretary phones as well as two representatives with variable numbers two mobile phones with fixed numbers and an answering machine are configured for E A Cockpit Secretary 1 Line Secretary 1 Secretary 2 Secretary 2 Line Executive 1 Exee tive 1 Executive 2 Executive 2 Secretary 1 Secretary 2 Anklopfen Anklopfen Executive 2 Line Executive 1 Executive 2 Line Executive 1 Secretary 1 Secretary 2 S
186. t this softkey Shift key Disconnect Directed pickup When a connection has been set up you are called or you make a call the softkey list is reassigned automatically Softkey list in idle mode The following functions are displayed if activated when the telephone is in idle mode Shift key Redial Ringer off DND on Repeat dialling is only offered if you have already dialled a phone number and the call journal is activated gt page 167 Getting to know the OpenScape Desk Phone IP 55G Application tab In many cases you can select further content within an application using tabs 2 Missed Em i Arrow icon Additional tabs Icon Active tab Additional tab Example Open the call lists by pressing the mode key ERI gt page 22 Now press the key repeatedly to switch between the various tabs The icon displayed to the left of the tabs indicates the application you are currently working in Meaning Telephony interface gt page 39 Phonebooks gt page 42 Call lists page 45 Voicemail page 49 Program Service menu Applications menu gt page 50 1 Platform dependent please contact the responsible service personnel 37 Applications available on your OpenScape Desk Phone IP 55G 38 Applications available on your OpenScape Desk Phone IP 55G The following descriptions provide an overview of the various applications available on your phone Application navig
187. te primary dns secondary dns route 1 ip route 1 gateway route 1 mask route 2 ip route 2 gateway route 2 mask mac address discovery mode dhcp reuse lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default qos layer 3 qos layer 3 voice qos layer 3 signalling lIdp med operation 60696K free 192 168 1 235 255 255 255 0 192 168 1 2 192 168 1 105 192 168 1 2 None None None None None 0001e325eaca anual No 0 None No None Yes 13 7 255 Web interface WBM Web interface WBM You can configure a number of settings for your phone via the Web inter face Communication is via a secure HTTPS connection Access to the Web interface must be activated by administrator Calling up the Web interface I For more information on the IP address the Web interface address and how to connect the telephone to the network refer to the sec tion entitled Network information gt page 235 To call up the interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator Imp You might receive a certificate notification from the browser Follow the instructions to download the certificate You wil
188. ters lowercase Lowercase characters with numbers is activated Uppercase characters with numbers is activated Only numbers is activated Use this dialpad key to select special characters Use this navigation block key to delete characters from right to left ERTEME Move cursor one character to the left Cursor gt Move cursor one character to the right Copy entire content of the active field to the clipboard nsert clipboard content at cursor position Existing content is not overwritten Cancel Cancel an action without saving I Confirm changes Getting to know the OpenScape Desk Phone IP 55G Context dependent displays Depending on the situation at hand the graphic display on your OpenScape Desk Phone IP 55G displays different content to which you can respond intuitively Idle mode In addition to the status bar and the programmable key list the graphic display offers a wide range of context dependent displays TTSS Fr 12 04 13 3339 Status bar gt page 29 Shift key Niels Bohr James Chadwick Programmable key list Marie Curie gt page 25 Albert Einstein Michael Faraday Joseph von Fr Stephen Haw S Context dependent sortkeys Softkey list in idle mode You can call up different functions in idle mode using the respective softkey The list entries may vary The softkey list can contain the following entries in idle mode e Redial
189. text menu Select the softkey to confirm Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated Page 221 Enter the difference to be used for daylight saving time Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Enter and confirm the difference between daylight and standard time in minutes Select the softkey to confirm Automatic daylight saving time 221 Individual phone configuration Step by step User if nec P Date and time Auto DST 222 The Auto DST setting is provided for information purposes and can only be changed by your service personnel You can also access this information via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown You can manually set the daylight saving time if No is entered here gt Page 221 Individual phone configuration Step by step Services User if nec 1 Audio Volumes Handset Reduce or Increase Audio Optimise the audio settings on your OpenStage for your work environment and according to your personal requirements Volumes Set the volume here for
190. th a CTI application e g Outlook and auto answer is activated the phone switches automatically to speakerphone mode If auto answer is deactivated the phone first rings and you have to press the loudspeaker key or lift the handset in order to set up the call This setting also defines whether or not incoming calls are automatically accepted If the function is active an alert beep sounds when a call is automatically accepted Details regarding special application are provided on Page 134 Information on the operation of the configured CTI application can be found in the corresponding operating instructions You can also configure this setting via the WEB interface Seite 279 Prerequisite The option was programmed by your service personnel Press the key shown until the Settings tab is active User Confirm the option shown BEER if nec ri Enter and confirm the user password Configuration Select and confirm the option shown Incomming calls Select and confirm the option shown CTI calls Select and confirm the option shown AutoAnswer Select and confirm the option shown Yes Select and confirm the option shown in the context ONL AutoAnswer beep Select and confirm the option shown 114 Enhanced phone functions Step by step Yes Services User if nec P Configuration Incomming calls CTI calls AutoReconnect beep Yes Select and co
191. the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm The phone is locked 175 Privacy security Step by step Impe If an emergency number is entered on the phone by service personnel Notruf appears on the display for selection when you have activated the lock You can also enter the emergency number via the dialpad Unlocking the phone The display shows Telefon gesperrt There are two options available for unlocking the phone e Unlock user e Unlock admin User unlock Select and confirm if you know the user password You are prompted to enter the user password or Admin unlock Select and confirm if you only know the administrator password You are prompted to enter the administrator password ann i Enter and confirm the User password or administrator password The phone is unlocked if the password was correct D If the telephone is locked an emergency number entered by service personnel can be dialled using the dialpad or the Notruf option If the phone is locked repdial keys cannot be used This also applies even if the emergency number is saved on this key 176 Mobility function Mobility function Prerequisite Your phone is configured by se
192. the telephone reverts to idle status the AutoStart process is set up again for the next call Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls e Outgoing calls that have not yet reached full connection status such as a ringing call Calls on hold 1 Serverbased conference only Call recording Step by step Enhanced functions 1 A conferencel can be set up or cleared down during recording 2 Aconsultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the following advisories while a call is being recorded The recording symbol QO on the display permanent e Beep repeated at intervals for you and your call partner e Beep single at the start of recording for you and your call partner The aud
193. the backup password Select and confirm the option shown Re enter and confirm the password Naming a new backup Select and confirm the option shown Enter and confirm a name for the backup Select the softkey to confirm The user data is saved The message Backup created successfully is displayed 239 Backup restore Step by step User if nec P Phone Backup Restorer 17 08 07 14 42 August 3770 Backup password Phone book Restore 240 Restoring user data Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the backup you want Select the softkey to confirm Select and confirm the option shown Enter and confirm the backup password You can set Ignore or Restore in the context menu for the following options The default setting is Ignore e Phone book Call logs Menu data Screensaver images All clip images All ringer tones All XML data If you want to activate the phonebook s Restore for instance then Select the option shown Select and confirm the option shown in the context menu The restore operation can begin once you have activated all the options you want Select the softkey to confirm The following message appears when the procedure is finished Restore successfully completed Bac
194. the call if appropriate using the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with a lower IL T The caller is shown with a special icon and the advisory Lower IL eo Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown the advisory Lower IL g Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset 210 Impact levels Step by step 2 RI Dial or Redial S Hawking Deflect pi CE kg Calls to a lower IL If you are calling a partner with a lower IL this will be displayed when the connection is being established Off hook dialling Lift the handset Enter the phone number In the pop up menu Confirm or wait until the dial delay expires see gt Page 118 In the pop up menu Confirm the option shownl l The connection is set up A special icon and the advisory Lower IL are shown on the display Impe You can also set up the connection with on hook dialling via the loudspeaker speakerphone mode or via a connected headset Forwarding a call with a lower IL If you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when t
195. the called party s display instead of the caller ID 188 OpenScape Voice functions Step by step Y EA Y EHA Activating anonymous calling temporarily for the next call If your service personnel activated caller ID transmission for your phone you can deactivate this setting for the next call as follows Lift the handset Enter the code see the table of codes gt Page 207 Wait until you hear the confirmation tone Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Deactivating anonymous calling temporarily for the next call If your service personnel suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset Enter the code see the table of codes gt Page 207 Wait until you hear the confirmation tone Dial the phone number of the party you want to contact When you end this call caller ID transmission is suppressed once again for the next call 189 OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls also known as a selection list Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a caller s phone number matches a number in the selection list
196. the handset B i or or GELS or press the speakerphone key or headset key You are connected with the other party Rejecting a call Prerequisite Your service personnel enabled the reject option for DSS keys and deactivated auto answer Page 114 EE SOPress the DSS key The callis routed to your primary line and rings Select the softkey to confirm The caller hears a busy signal Direct pickup Prerequisite The auto answer function must be activated Page 114 EE Press the DSS Key The call is routed to your primary line and you are immediately connected with the other party via speakerphone 134 Making calls with multiple lines Step by step Deflecting a call to a DSS station Prerequisite The deflect function is enabled for DSS keys For information on the current setting see gt Page 99 If you receive a call on one of your lines you can immediately deflect it to the DSS station Ged Your phone rings and a line key flashes Ged Fess the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys Off The line is in idle mode Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is accepted IIluminates The line is busy Provided that second call is activated you can still reach the DSS station via the key It can a
197. the letter h press the number 42s key on the keypad twice When entering the text all available characters for this key are displayed After a short while the character in focus is displayed in the input field Ip To speed up the input you can confirm your entry by pressing the key on the navigation block after you have selected the required character To enter a digit in an alohanumerical input field press the relevant key and hold it down You no longer need to scroll through the entire list of possible characters Alphabetic labelling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 687837 Character overview depends on the current language setting 1 Space 2 Toggle between uppercase and lowercase and number entry Getting to know the OpenScape Desk Phone IP 55G Multi function keys Function during text input Function when held down Deactivate the ring tone gt page 169 m Toggle between uppercase and Activate the telephone lock lowercase gt page 175 m Type special characters Il You can also input text using the display keypad page 30 Graphic display Your OpenScape Desk Phone IP 55G is equipped with a colour graphic display page 18 Appearance You can customise your displa
198. the recording symbol O O on the display disappears Consultation during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting 248 Call recording Step by step You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The recording is paused while you initiate the consultation The recording symbol QO on the display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol QO is shown on the display again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol O O is shown on the display The call is now being recorded A second call party camps on Page 107 Select the softkey to confirm You are connected with the second party You hear a beep and the recording symbol QO is shown in the line for the second call this call is now being recorded The first party is placed on hold 249 Call recording Step by step Call recording while alternating Prerequisite You have an active or held consultation or second call
199. the status of the first secretary phone from the executive phone or the second secretary phone Confirm the option shown You have the following options if defined At Desk Off Desk Deputy 123456 on To Mobile To Voicemail Confirm for example to configure the absence of Secretary 1 The secretary settings are displayed on all phones 147 Making calls with multiple lines Step by step My status AtDesk Call mobile gt 3 Executive 1 72945 gt 148 Making calls in the E A Cockpit team Using DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group The only exception is when both secretaries have the Off Desk status and variable call forwarding is configured in which case calls are forwarded to the variable call forwarding destinations The DSS keys are also used for consultation calls Calling the executive s mobile phone or connecting to the mobile phone If an executive is away the secretary can reach him or her directly on his or her mobile phone If necessary change to the E A Cockpit tab Open the context menu Select and confirm the option shown For instance select Executive 1 and confirm the option shown The mobile phone rings and Executive 1 answers If you have a call on hold you can connect the other station with Executive 1 by simply hanging up Answering and connecting calls The procedure for answering and connectin
200. tion shown For a description of the settings see Chapter Call forwarding gt page 80 Setting alerts Use the Anrufumleitungswarnungen menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key Select and confirm the option shown Select the option shown Select and confirm Yes No in the context menu Select the option shown Select and confirm Yes No in the context menu Enhanced phone functions Step by step Forwarding station Select the option shown Display last Reconnect or Select and confirm Display last Display first in the context menu Select the softkey to confirm Placing a call on hold You can use this function to place an ongoing call on hold for instance to prevent the other party overhearing a conversation with a colleague in the same room The held party hears music on hold if Music on hold is active on this party s phone gt Page 106 Prerequisite You are conducting a call Press the key shown The key flashes TT If you do not retrieve the held call after a defined time interval a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display The settings for this can be found on Page 103 and gt Page 104 Retrieving a held call Select the softkey to confirm Press the flashing key Using line keys On multi line telephones you can also use the l
201. ts activating a parallel call Before the parallel call feature can be activated a parallel call list must be created This can be prepared either by service personnel or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled simultaneously Each number can consist of up to 30 digits Lift the handset Enter the code for the edit mode see code table gt Page 207 Edit mode opens and you hear an announcement with the following information e Feature name e Current status active inactive e Number of numbers currently on the parallel call list You are prompted to do one of the following e Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode f the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated f the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the irst phone that accepts the call f the call is not answered by any phone it is forwarded o the configured forwarding destination on no reply or o a rejection announcement 197 OpenScape Voice functions
202. unctions on your telephone Adjust the settings on your telephone page 98 Keyset Manage your line keys Adjust the settings on your telephone page 150 Phone Adjust the display design settings and programme the sensor keys on your OpenScape Desk Phone Save your settings Backup restore Back up the current user settings or restore the saved settings Adjust the settings on your telephone page 238 Screensaver Adjust the settings on your telephone page 216 Display Adjust the settings on your telephone page 213 Programming keys Program keys with frequently used functions or phone numbers Adjust the settings on your telephone page 92 Locality Enter your country specific settings Adjust the settings on your telephone page 233 Security Protect your settings and data by assigning a password Adjust the settings on your telephone page 172 51 Applications available on your OpenScape Desk Phone IP 55G 52 E E Network Information Information about the IP address of the phone and HTML address of the web interface View information on the phone page 235 Diagnostic Information Provides information on all of the important settings of the telephone Can provide valuable help in support situations page 254 Reset Personal settings made via the telephone menu or the web interface can be reset to factory settings gt page 236 Administration You can access the administration area via the Admin funct
203. use a DSS key to call an internal station directly pick up calls for this station or forward calls directly to it Calling a station directly You cannot use DSS if the user is on another call flashing LED Calling from the idle menu Press the relevant DSS key Phone Press the key shown until the Overview tab is active or DSS call 1 Select and confirm the DSS line The key lights up and the connection is established via the primary line Ts Service personnel can configure the DSS key so that the connection is also established when the DSS station has activated do not disturb or call forwarding Consultation with the DSS station Prerequisite You are conducting a call and your service personnel have configured the DSS key for consultation Press the relevant DSS key for the consultation The key lights up and a connection is established If the station answers you can toggle transfer the first call or initiate a conference Imp If service personnel have configured transfer instead of consultation you can only transfer the current call to the DSS station 133 Making calls with multiple lines Call pickup You can pick up calls for another DSS station The LED flashes if a call is incoming for this station s line Indirect pickup Prerequisite The auto answer function must be deactivated Page 114 Press the DSS key The callis routed to your primary line and rings Lift
204. ver the following information e The name of the feature selective call rejection e The current status active or inactive e The current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function 191 OpenScape Voice functions Step by step Anonymous Calls Rejecting You can reject all calls from parties who activated a data protection feature e g caller ID suppression to prevent their phone number from being transmitted In this case you are not informed that a call was rejected Lift the handset BN Enter the code see the table of codes Page 207 Accepting You can also accept calls from parties who activated a data protection feature e g caller ID suppression to prevent their phone number from being transmitted Lift the handset BY Enter the code see the table of codes Page 207 192 OpenScape Voice functions Step by step Y SY e Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored centrally and managed by your service personnel Lift the handset Enter the c
205. w the OpenScape Desk Phone IP 55G Ports on the underside of the phone USB memory stick or USB camera Network switch PC el saves use of a LAN port quio Country specific cable Power supply unit o if necessary Properties of your OpenScape Desk Phone IP 55G OpenScape Desk Phone IP 55G Colour TFT Display type p ay typ 320x240 pixels Interface for key modules 10 100 1000 Mbps switch page 19 Illuminated display v Programmable keys 8 Full duplex speakerphone function vA Headset v USB master v v v D We recommend you use the C39195 77704 A5 adapter cable for larger style USB sticks 18 Getting to know the OpenScape Desk Phone IP 55G Imp Use of USB hubs is not supported Using network ports more efficiently The OpenScape Desk Phone IP 55G has a 1000 Mbps Ethernet switch This means that you can directly connect one additional network device in each case e g a PC via the telephone with the LAN The option for connecting the telephone and PC must first be activated on the telephone by service personnel ao co Network switch OpenScape Desk Phone IP 55G Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly 19 Getting to know the OpenScape Desk Phone IP 55G 20 OpenScape Key Module 55 The OpenScape Key Module 55 is a key m
206. ween 1 and 3 e g 2 You will immediately hear the set Ringer melody with the selected Ringer tone sequence Confirm the selected setting Opening listening mode Select the mode here that you prefer for open listening Page 59 You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the setting you want in the context menu Standard mode or US mode Select the softkey to confirm Setting headset port use Here you set whether you are using a wired or cordless DECT headset You can also configure this setting via the WEB interface Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password 1 The phone displays the current setting 221 Individual phone configuration Step by step Audio Settings Headset port Wired headset Lu Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the relevant option shown in the context menu e Wired headset e Wireless headset e Conference phone Select the softkey to confirm Activating deactivating the ringer You can see whether the funct
207. will be called back by the first party after a defined time Allowing call transfer You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active User Confirm the option shown ann if nec i Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Allow call transfer Select and confirm the option shown Yes Select and confirm the option shown in the context meen Select the softkey to confirm 112 Enhanced phone functions Step by step Services User l if nec Ei Configuration Outgoing calls Transfer on ring Yes Save amp exit Allowing Transfer on ring If this option is allowed you can activate call transfer by replacing the handset even before the called party answers You can also configure this setting via the WEB interface gt Seite 279 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 113 Enhanced phone functions Step by step CTI calls Beep on auto answer When you dial a number wi
208. y expires to set up a call when dialling with the handset on hook Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Enhanced phone functions Step by step Outgoing calls l Autodial delay COE Services User if nec P Configuration Outgoing calls Busy when dialing Yes Select and confirm the option shown Select and confirm the option shown Select a value between 1 and 9 and confirm Select the softkey to confirm I Automatic dial delay does not work if you are using a dial plan and Sofortwahl is configured see Page 70 The number is automatically dialled as soon as the string entered matches an entry in the dial plan Allowing Busy when dialing If you activate this function an incoming call received while you are performing dialling is rejected The caller then hears the busy signal Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Imp This setup option can also be found in the Incomming calls gt Handling menu 119 Enhanced phone functi
209. y to confirm The changes are applied 157 Phonebooks and call lists Step by step Niels Bohr Details Groups Home Options Groups Home Delete Delete Options Groups 158 Adding a contact to a group Press the key shown Select a phonebook entry Select and confirm the option shown in the context menu Select and confirm the option shown Select and confirm a group Select the softkey to confirm Deleting a group Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm a group Select and confirm the option shown in the context menu A confirmation request opens Select and confirm the option shown Saving a picture for a contact Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Phonebooks and call lists Step by step Home View Niels Bohr Details Bild E Picture 1 Save amp exit Niels Bohr Details Business 2 Select and confirm a group Select and confirm the option shown in the context menu Select group member Select and confirm the option shown in the context menu The form for entering contact data opens Select and confirm the option show
210. y to open the user menu On the Settings tab select the User menu option You are prompted to enter the User password gt page 172 Confirm this with OK The options of the user menu are available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the web interface gt page 256 Changes are usually confirmed using the Save amp exit option or discarded using the Exit no save option You can exit the current menu level with the left key of the TouchGuide gt page 23 You will be asked whether you want to Save or Do not save User Date and time Options Save amp exit Exit no save Time hh mm gt page 219 Date DD MM YYYY gt page 219 Daylight saving Yes page 221 Yes No Difference mins mm gt page 221 Auto DST Yes No gt page 221 Audio Volumes Options Save amp exit Exit no save Loudspeaker C gt page 223 Ringer C gt page 223 Handset Cs gt page 223 Headset gt page 223 Handsfree CH gt page 223 Rollover gt page 223 Settings Options Save amp exit Exit no save Ringtone pattern gt page 225 1 Information read only 263 Local user menu Pattern Ringert mp3 Ringer2 mp3 Ringer3 mp3 Ringer4 mp3 Ringerb mp3 Ringer6 mp3 Ringer melody 2 page 226 1 2 3 4 5 6 7 8 Ringer tone
211. y to suit your personal requirements e Select your preferred display design gt page 213 14 27 50 9104 13 193458 Silver Blue z Dialed RECEIVED Paul Auster 10 24 43 49 89 722 32128 14 27 S0 21 0413 esse Anthracite Orange Dialed Received Paul R Paul Auster 10 24 Peter A 4 49 89 722 32128 Anna S Status bar The time weekday date and your phone number are displayed in the status bar In addition different icons represent different situations and switches Icon Meaning The ring tone is deactivated page 169 The Do not disturb function is activated page 170 The phone lock is activated page 175 A mobile user is logged on to the telephone 29 Getting to know the OpenScape Desk Phone IP 55G 30 Display editor ez Enter text using the dialpad see gt page 28 The softkeys in the display editor are assigned different options depending on the context For example if you opened the name field in the phonebook with Edit the softkeys will be assigned as follows Shift key Completed Abc gt abc Cancel Press More to see additional options Shift key lt Cursor Cursor gt You operate the display editor using the softkeys gt page 24 the keypad gt page 28 and the navigation block gt page 23 Meaning Upper lowercase notation for first letter of words is activated initial letter uppercase all subsequent let
212. you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating DEIGA Press the key shown Deactivating Seri Press the illuminated key Switching to speakerphone mode eae Hold down the illuminated key and replace the handset 60 Basic functions Step by step Ending a call Press the illuminated key or Select the softkey to confirm 61 Basic functions Step by step Group call Your service personnel can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for other members of the group A group call is displayed on the phone Service personnel may have made the following settings for signalling Telephone status Ring on group Ring on group call call Yes No Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker In Handset Ringtone Beep Connection Loudspeaker Handse Handset Beep Beep Open Handset and Handset and listening loudspeaker loudspeaker Headset Ringtone Beep Loudspeaker Headse Headset Beep Beep Open Headset and Headset and listening loudspeaker loudspeaker Speakerphon Beep Beep e mode Loudspeaker Loudspeaker Ringer off Silent Nothing Nothing In Handset Nothing Beep Connection Handse Handset Beep Beep Open Handset and Handset and listening loudspeaker loudspeaker Headset Nothing Beep Hea

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