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1. 14 2 16 00 16 58 850 i 2 49 14 2 17 00 17 59 87 50 1 2 2 X D 2 18 00 18 59 DENEN ee ee BEEN 19 00 18 58 3750 0 2 X 2 02 1 20 00 20 58 es NN D D 21 00 21 59 6 amp 50 0 jo p 2 4 0 1 22 00 22 59 e50 0 1 X 1 1 2 23 00 23 58 1 le ee D 2 7 ps Ea pnr Ens o E E ERE ER E Peak IntraModule Trunk Usage Capacity Planning Report Description Shows the peak number of calls between Call Servers over IP trunks Broken down into inbound outbound calls and total calls this report clearly identifies when more bandwidth is required on these IntraModule Trunks to prevent calls being blocked Reports Vision Installation and Configuration Manual V1 5 0913 9 22 00 22 58 Spliceconi maximiser 23 00 23 58 61 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report Peak IntraModule Trunk Usage For All Date Range This Week Date Trunk Name Peak Concurrent Usage Peak Outbound Usage Peak Inbound Usage Maximum Trunk Capacity Peak Percentage Used Mon 2nd Nov Callserver A Watford 2 1 1 B 25 00 Tue 3rd Mov Callserver A Watford 4 3 3 8 50 00 Wed 4th Mov Callserver A Watford T 3 4 8 87 50 Thu Sth Nov Callserver A Watford 3 3 0 8 37 50 E 7 1 Peak Intra Module Trunk Usage By Day Callserver B London og Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage 27 6 5 LE 4 23 22 zi go E E Es Es E 2 3 2 3 5 s s s c m Ti T
2. hourly time band voicemail during each hourly time band to voicemail during each hourly time band to voicemail during each hourly time band time band time band hourly time band Drill Down Report Drill down on Department takes you to the Incoming Call Breakdown by User report Reports Vision Installation and Configuration Manual V1 5 0913 9 07 d Vision Installation amp Configuration Manual Splicecom 5 maximiser Incoming Call Breakdown By User For VW Service Dates From 2011 07 04 To 2011 07 04 Time Filter between 00 00 00 AND 23 59 59 Filtered on VW Service Number of Calls Per User VW Service 5 Number of Calls alls Uu 5 Nm H Number Of C o E gt 2 E g a Oo x D User Ring Time Talk Time User Extn Number of Calls Max Min Avg Max Min Avg Graham 2001 4 00 00 32 00 00 02 00 00 10 00 00 01 00 00 00 00 00 01 Sarah Stacey 2002 3 00 00 07 00 00 02 00 00 05 00 00 06 00 00 03 00 00 05 7 00 00 32 00 00 02 00 00 07 00 00 06 00 00 00 00 00 02 Incoming Call Breakdown by Day Call Performance Profile Report Description Identifies incoming call flow on a daily basis over the required period Breaks down incoming calls into those that have been connected those that were forwarded to voicemail and those that were abandoned This report is for Incoming external calls only it does not include DDI to DDI calls Reports 08 Vision Installation and Configurati
3. You have 10 licenses and you require a total of 30 an additional 20 have entered more licenses Installing Vision Installing the Vision software on a Linux PC 1 Ensure you are logged on as a User account called splicecom For further details please refer to the Log In section from page 3 2 Ensure that the Linux PC is connected and can communicate with the maximiser system The PC must also have access to the Linux installation CD or a connection to the Internet 3 The Vision software is supplied as a file called e Vision Linux 1 4 8 tar z or Vision Linux 1 4 8 tar tar Open this file and copy the Vision folder into the Desktop folder for example on the Linux PC Installation Vision Installation and Configuration Manual V1 5 0913 9 11 m Vision Installation amp Configuration Manual Splicecom5 maxi miser B ES lt a T 4 P la es Find Preview Split o Gm Home Home Desktop 9 Network F 3 y BB Root am Lj Inline Help wastebin Vision gerer eria Office desktop n 7 6 GiB H p 10 4 GiB A amp 2 n openSUS Support desktop SuSE desktop Vision Linux 1 4 8 tar tar idl Vision Linux 1 4 8 tartar Ark lt 2 gt v y xX File Action Settings Help Q New L3 Open p Add File EX add Folder Extract Vv Name v Size Owner Date v B Vision 4 files brianf 30 11 201 c Vision tar 134 3 MiB brianf 30 11 201 ss install CentOS 2 6 KiB brianf 15 11
4. F Date Date Trunk Mame Peak Concurrent Usage Peak Outbound Usage Peak Inbound Usage Maximum Trunk Capacity Peak Percentage Used Mon 2nd Nov Callserver B London 2 1 1 8 25 00 Tue 3rd Mov Callserver B London 4 3 3 B 50 00 Wed 4th Nov Calserver B London T 4 3 8 87 50 Thu 5th Nov Callserver B London 3 0 3 8 37 50 las ae Lae PUER UU ana ea Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format Report Columns Day Date and Month The name given to the IntraModule Trunk on maximiser simultaneously on that date simultaneous outbound calls on that date simultaneous inbound calls on that date is obtained from maximiser as a percentase Drill Down Report Drill down on Date gives graph and statistics broken down into hourly segments Reports 62 Vision Installation and Configuration Manual V1 5 0913 9 vision Installation amp Configuration Manual Spliceconi maximiser Report Peak IntraModule Trunk Breakdown For Callserver B London Date Range From 2009 11 04 To 2009 11 05 Peak Intra Module Trunk Usage By Hour Callserver B London Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage Intra Module Trunk Usage oO e N LL A aun c oUm 17 00 17 58 18 00 18
5. Forwarding to New Messages Wallboards This will show who the User is currently on a call to displaying the name of the caller or the person called if known by the system the number called or dialled or whether the user is leaving a message for a colleague or accessing their own voicemail This will be displayed the number calls that have not been answered by this extension or by voicemail This User is not logged on to any handset on the system This will display the type of forwarding set for this User and where the calls have been forwarded to eg Personal Forwarding to 2009 This will display the number of new messages that this User has received and not yet listened to Vision Installation and Configuration Manual V1 5 0913 9 121 i Vision Installation amp Configuration Manual Splicecom5 maxim Iser Report Panel A Report Panel allows you to have a real time report on specific call information displayed on a wall board Full details of the reports available are listed in the Reports section from page 52 From the Add New Panel screen select Report Panel the panel configuration form will be displayed 2 From the Vision Report list box select one of the following reports e Abandoned Calls Detail Incoming Call Response Incoming Call Response Concise Incoming Call Breakdown By Hour Outgoing Call Breakdown Top Outgoing Call Users By Cost Overview By Talk Time Peak Trunk Usage Overview By User Itemised Cos
6. TEETE 18 2 MB CD 6 7 8 98M 13 14 15 16 17 18 19 Calculate 20 2122 23 24 25 26 27 28 29 30 31 End Date July 2009 M TW T F 8 amp 1 2 3 4 h 6 7 8 off 13 14 15 16 17 18 19 20 2122 23 24 25 26 27 28 29 30 31 Click to Burn 4 In the Name of Archive field enter the name you wish to Give the archive or use the default entry Make sure that you make a note of this name eg write this on the CD as this is the archive that Vision will request if you select a recording via the Call Logs that has been archived Call Recording 34 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser 5 From the Start Date and End Date calendars select the date range for the recordings you wish to archive Click on the Calculate button The amount of disk space required will be displayed Click on the Click to Burn button when ready The recordings will be archived to the CD WO CON OD To close this application from the VisionArchiver menu select Quit VisionArchiver If you wish to store recordings on an external drive please refer to the Mounting Drives for Vision Record document available on the SpliceCom website Call Recording Vision Installation and Configuration Manual V1 5 0913 9 35 Vision Installation amp Configuration Manual Vision Portal Spliceco maximiser The Vision Portal is used to view all call logging information li
7. Vision Installation amp Configuration Manual Spliceco 15 maximiser 4 Click on the required security and this will move to the Assigned Security box For example if you wish to give the Manager access to call recordings click on Voice Recording Access Assig ned Security Available Security Voice Recording Access Configure Mobility Configure Managers Head Only Mo Reports 5 Click on the Update button when ready When the Manager next logs in to the Vision portal the Main Menu will display the rights available to this Manager similar to these examples Configure Mobility Read Only amp and Read Only No Reports No Reports Configure Managers Main Menu Main Menu Main Menu Reports Live Wallboards Logs Live Wallboards Reports Logs Logs Logs Reporting Groups Scheduled Reports Call Alarms Reporting Groups Scheduled Reports Call Alarms Configure Mobility Configure Managers Restricting access to the call data By default each Manager can view the data within the call logs and reports for all Users and Department of the system However it may be necessary that Managers should only view data relevant to members of their team for example because data relatin to other members of staff is sensitive or it may be necessary for a Manager to view all the logs but that Manager should not be allowed to listen to the recordings for the Personnel Director for example A Manager s privileges can
8. e Ethernet Not Connected e FireWire Mor Conreciad Network Name AirPort Off Hd a AirPort M Ask to join new networks S Known networks will be joined automatically If no known networks are available you will be asked before joining a new network M Show AirPort status in menu bar 0m Est de Mess N d bU Click the lock to prevent further changes Revert Apply You will then need to configure the TCP IP settings for the Mac 4 Click on Ethernet 5 Ensure that the IP Address settings are as per the network you are going to be connecting to It is recommended that the Mac running Vision is using a static IP address 000 Network E gt Show All Q y Location Automatic Ethernet m Connected Status Connected Ethernet is currently active and has the IP Bluetooth J address 192 168 0 251 Not Connected FireWire GO f a M cd 9 Configure Manually e AirPort A IP Address 192 168 0 251 we Subnet Mask 255 255 255 0 Router 192 168 0 1 DNS Server 192 168 0 1 Search Domains splicecom lan M SS ae adie meee Click the lock to prevent further changes Revert Apply 6 Click on the Show All button at the top of the Network window to So back to the System Preferences window Remote Management In order to manage the Vision server remotely the following setting should be configured Installation Vision Installation and Configuration Manua
9. Abandoned Calls Detail report 78 Abandoned Calls Overview report 76 accessing call recordings 49 Administrator 27 alarms 109 apple mac set up 6 connection to maximiser 6 disable automatic log in 9 remote management 7 turn off stand by 9 back up 127 schedule a backup 134 Block Outbound Calls 111 Call Alarms 109 alarm emails 111 Block Outbound Calls 111 Outgoing Call Bar 111 Call Cost Alarm 109 Call Duration Alarm 110 Call Logging and Recording 20 call logs 43 Calls In Today 44 Calls Out Today 46 demonstration data 135 Search Calls 47 Call Pricing 22 importing and exporting Pricing Schemes 23 Pricing Groups 22 Pricing Rates 23 Pricing Schemes 23 call recording 29 accessing call recordings 49 download a recording 50 forward a recording to an email account 50 licensing 29 Recordings Access Log 50 recording incoming calls 29 recording outgoing calls 33 Time Plans 20 call server set up 2 Calls Abandoned In Auto Attendant report 102 Calls In Today 44 call los details 45 engineering view 45 Calls Out Today 46 call los details 47 engineering view 4 Clear Collection Status 129 Configure Managers 37 Configure Mobility 41 Configure Recording 21 Contact Report 103 Cost Report Filtered By Cost Centre report 73 136 T Splicecom5 maximiser Database 19 demonstration call lo s 135 Do Back Up 127 download a recording 50 Factory Default 128 First and Last Calls repo
10. LDAP amp Callserver Call Logging and Recording Report Settings Configure Recording Wallboard Images MYSQL Server IP Address 0 1 Pricing Schemes Pricing Rates MYSQL Password Administrator Database Name Utilities Database As show in the diagram above the Database page of the Vision Admin Portal allows you to change the User name and password to the MySQL database Select Update if changes have been made LDAP amp Call Server This pase of the Vision Admin Portal allows you to change the IP address and administrator log in details that enable the Vision server to access the database on the maximiser system Select Update if changes have been made Vision Admin Portal Vision Installation and Configuration Manual V1 5 0913 9 19 d Vision Installation amp Configuration Manual Splicecom5 maximiser SpliceCom Vision v1 0 33 Database LDAP amp Callserver Call Logging and Recording Report Settings Configure Recording Wallboard Images LDAP Server IP Address 192 168 0 1 Pricing Groups LDAP Username Manager Pricing Schemes Pricing Rates Administrator LDAP Password 999090009000099 Utilities Call Logging and Recording This section of the Vision Admin Portal allows you to amend the call logging and call recording settings configured during the installation Select Update if changes have been made SpliceCom Vision v1 0 33 Database LDAP amp Callserver Call Lo
11. 24hr show s Users M SP Depariments Generate Report Save these criteria to my quick reports Report Columns DDI Target The DDI number and the User or Department that received the call Calls Total number of incoming calls connected to the User or Department over the Report Period Connected Total The total number of calls that were successfully connected Connected Sub 5 Seconds The total number of calls that were successfully connected but lasted less than 5 seconds Connected Max Wait The longest time that it took a call to be answered Reports 94 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual n Splicecom5 maximiser The total number of calls that were forwarded or transferred to voicemail Voicemail Total Voicemail Max Wait The longest time that it took for a call to be forwarded or transferred to voicemail Voicemail Average Wait The average time that it took for a call to be forwarded or transferred to voicemail Abandoned Total The total number of calls where the caller hung up Abandoned Max Wait The longest time that it took for a caller to hang up Abandoned Average Wait The average time that it took for a caller to hang up Drill Down Report Standard drill down report available on each DDI Target Incoming Calls Breakdown by User Call Performance Profile Report Description Shows
12. SURE INI TTE foooran 24 ECCE Sunday 2012 11 25 1 EB GENUS raram GENUS oras E T Wednesday 2012 11 28 10 BEN NNN DEGERE GOIN OES DNUS ORARE ICI CTT INN IE CIE Thursday 2012 11 29 129 BE NN SGN DRUGS GTS DEG GRE II 777 NI EZ 2773 1758 45 00 08 57 00 01 45 00 46 50 00 07 21 215 50 43 1 00 01 41 00 01 41 1014 00 11 31 00 01 34 e Baan w o Configuration Options For that these search results will not be included in the For box Report Columns Timeband divided into hourly segments No of Calls Total number of calls during each hourly timeband Connected Total The total number of calls that were successfully connected during each hourly timeband Connected Sub 5 Seconds The total number of calls that were successfully connected but lasted less than 5 seconds during each hourly timeband Connected Max Wait The longest time that it took a call to be answered during each hourly timeband Reports Vision Installation and Configuration Manual V1 5 0913 9 89 i Vision Installation amp Configuration Manual Splicecom5 max miser timeband timeband timeband hourly timeband during each hourly timeband voicemail during each hourly timeband voicemail during each hourly timeband timeband timeband timeband Drill Down Report Drill down on Interval generates the Incoming Call Breakdown By Hour report Standard drill down reports available on No of Calls Total Connected Total Voicemail To
13. amp Callserver Call Logging and Recording Report Settings Configure Recording Wallboard Images Pricing Groups Pricing Schemes Pricing Rates Administrator Utilities SpliceCom Vision Name Default Pricing Scheme Pricing Prefixes Page 1 of 952 Records 1 to 25 of 23778 Digits 001268 001268464 0012687 00126872 001268764 001268770 001268771 001268772 001268773 001268774 001268775 001268779 00126878 001268780 001268781 001268782 001268783 001268784 001268785 001268786 001268788 0093 001264 00355 003554 Page 1 of 952 Records 1 to 25 of 23778 Name Antigua amp Barbuda Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Antigua amp Barbuda Mobile Afghanistan Anguilla Albania Albania SpliceCom Vision v1 4 8 First Previous Next First Previous Next 2 Vision Admin Portal Vision Installation and Configuration Manual V1 5 0913 9 5 vision Installation amp Configuration Manual Spli
14. 0913 9 Vision Installation amp Configuration Manual Splicecon5 maximiser On a Linux PC running the KDE version this can found by opening YaST selectins Network Services and then Remote Administration VNC Select the Allow Remote Administration option ta YaST2 Remote Administration VNC x ia ix a Remote Administration Pemote Administration Settings e Allow Remote Administration Do NotAllow Remote Administration Firewall Settings Open Portin Firewall Firewa Details Firewall is disabled This will enable you to VNC to the Linux PC on port 5901 You may also wish to use ssh to log on to the Linux PC using a client such as PuTTY This facility must be enabled on the Linux PC If you are running the KDE version open YaST select System and then System Services Select sshd and select the Enable button to start the sshd daemons u al YaST2 System Services Runlevel v 2 x i System Services Runlevel Services Simple Mode _ Expert Mode Description fe NFS client services Samba NetBIOS naming service over IP Start Name Service Cache Daemon Network time protocol daemon ntpd OpenVPN tunnel Script infrastructure to enable disable certain power management functions start the Postfix MTA Startthe UPS monitoring daemon Purge old kernels Snapshot random state raw devices TI RPC program number mapper rpm config file scan Startthe rsync server daemon Monitors disk and t
15. 58 18 00 18 58 20 00 20 58 22 00 22 58 23 00 23 58 02 00 02 58 18 00 16 58 04 00 04 58 05 00 05 58 06 00 08 58 7 00 07 58 08 00 08 54 10 00 10 58 13 00 13 58 14 00 14 58 15 00 15 58 Reports Vision Installation and Configuration Manual V1 5 0913 9 63 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Outgoing Call Breakdown Cost Analysis Report Description Allows outgoing calls to be broken down by call type i e National International Mobile Non Geographic etc Report Outgoing Call Breakdown For All Date Range This Year Outgoing Call Breakdown by Cost Corporate Numbering National Mobile Non Geographic International Destination Type Calls Total Time Total Cost International 9 00 43 20 0 00 National 1071 92 48 31 395 25 Corporate Numbering 1 00 00 42 0 00 Mobile 122 08 42 00 TT A2 Non Geographic 130 02 45 54 0 00 1333 106 00 27 472 67 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format Searches for any of the entities that appear on the Show line Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns Destination Type Type
16. 60 52 2r 21 13 38 Configuration Options Report Columns Date Day Date and Month date calls on that date calls on that date from the trunk licences registered on maximiser as a percentage Drill Down Report Drill down on Date gives a graphical representation and statistics broken down into hourly segments Reports 56 Vision Installation and Configuration Manual V1 5 0913 9 a SplicecomS maximiser Vision Installation amp Configuration Manual Report Peak Trunk Group Capacity For AllTrunks Date Range From 2008 11 02 To 2009 11 03 Trunk Group Capacity Usage AllTrunks Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage 32 2B G 24 c 20 16 21 00 21 59 0000000 22 00 22 59 000000 23 00 23 59 00000000000 Peak Trunk Usage Capacity Planning Report Description Displays how much trunk capacity is bein used on a per trunk per day basis Enables you to make informed choices on the need to add more trunks to prevent calls being lost or alternatively to reduce your costs if trunks are lying dormant Clearly shows the peak time for calls in out of the business on an individual trunk basis Reports Vision Installation and Configuration Manual V1 5 0913 9 57 lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report Peak Trunk Usage For SIP Module Virtual Date Range This Week Peak Trunk Usage By Day SIP Mo
17. Click on the colour required for the panel when the Warning value has been reached Click on the Close icon when ready Warning Text Colour Click on the coloured square beside Warning Text Colour to access the Colour Panel Click on the colour required for the text on your panel when the Warning value has been reached Click on the Close icon when ready Alert when value is This option can be used to display the panel in a different colour to alert for example if the number of calls queuing for a Department has Sone above a certain value Firstly from the list box select lt less than or gt Greater than Then in the text box enter the value to be compared Alert Click on the coloured square beside Alert to access the Colour Panel Click on the colour required for the panel when the Alert value has been reached Click on the Close icon when ready Wallboards Vision Installation and Configuration Manual V1 5 0913 9 117 p i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Alert Text Colour Click on the coloured square beside Alert Text Colour to access the Colour Panel Click on the colour required for the text on your panel when the Alert value has been reached Click on the Close icon when ready Min Duration s Available with Today s Abandoned Calls panel type Enter the minimum number of seconds the call is ring before it is displayed in the panel Type of Call Available
18. Cost Centre sssssssssssssss III I II II en EEEE eene rene D n EEEren nnana annan 3 Contents Vision Installation and Configuration Manual V1 5 0913 9 T Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Transferred Calls By COS sere dae catense score cect eeiicoce se sasohe aide canedesacote audi D EEE AAA EEEE EA ADDE EEEE A sae EEEE E E EEan 74 Trunk To Trunk Calls MRREEMRRP A X P M M 75 FU Se Las Calls cessaire in a E E EE E E E E EE 75 AD OT a ZI E N N RIED Tu 76 Abandoned Calls Detail RNRRRRRRERURRERRREREERRERIKKIT 78 Incoming Call Response eeee eee ee ceccceeeecccccccececeececcececeesevsnsececcceesesevsneseceecsseessttseeeeeestesessnseeeceseeeesttteseceeeeees 80 Incoming Call Response ES ais cc cece ccc crc sescoeseucceccncscicstecesceac caeceszeene 02 Incoming Call Breakdown by Hour eeceeeeeeccccceseeecsscececceseceesnseeececeesesssstseseceeseesesttseeeeeseeeesttteeeeeeeeees 04 Incoming Call Breakdown DY Department sccasc2sceusnaeonsodedascusneennsed teissaneedeunswde debuts adea dd nbbdite Dusens o detbdbue Dans 06 Incoming Call Breakdown by Day u ee eee ececeeeccccccceceeecesceccccesecessnseeceeessesesstsesceeeeeeeesstseeeeeseeeesnttsteceeeeees 88 Tatem cuia 228285112 40 9 VAR WECK TER 90 Incoming Call Breakdown Oy MONIN MER TRER 92 Inco
19. E E 2 f A J g Interval lt 10s 2 a le EE ee Ee Interval Total Max Q Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban amp ans Total Total 00 00 00 59 01 00 01 59 02 00 02 59 04 00 04 59 am 05 00 05 59 pem ee y d l 06 00 06 59 1 1 0 o oo o o oo TRIM o o 000 0 0 M 07 00 07 59 ee ld ni 08 00 05 58 17 1 1 0 56 1 0 505 DG 2 o 1176 21 1176 EE REZ ERG o9 00 0959 56 1 6 3 107319 2 1607 NBN RENE 22 5 3029 35 0 6250 ENDER RACE 10 00 10 59 100 7 9 4 9 00 13 5 Mso TRIE 25 2 2500 36 1 33600 EAEE 11 00 11 59 87 3 9 1 1034 10 1 1149 TE 22 4 2520 38 0 4368 FE I EE Ee 12 00 12 59 1044 17 5 2 481 6 2 57 MEENE 11 3 1058 20 3 1923 FA IESE RES 13001358 121 22 8 2 495 8 0 744 ER 2 4 3653 25 6 2066 FE REECE ETS 14001458 136 11 2 1 14 4 2 290 MEE i e so Mm 3 3250 ERO OE Eo Ese 15 00 15 59 132 9 4 2 30 5 2 379 ME 1 30 as 39 031 01439 FEE ee 16 00 16 59 115 5 2 2 1724 2 1 174 MERE 6 4 55 25 0 20 RIESE REE 17 00 17 59 88 3 1 2 1144 31 0 114 BEEN 3 30 050 4 0 EEEE 18 00 18 58 46 2 oO oO 0000 o 000 19 00 19 59 16 1 o o oo a a 20 00 20 59 8 1 o o op o oo 21 00 21 59 4 1 00 ow o o 22 00 22 59 4 1 oo no EE 23 00 23 58 Configuration Options Allows report start and stop time to be defined in 24 hour format Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results wi
20. Minimum The shortest time the User Extension was talking to an incoming caller Talk Time Average The average time the User Extension was talking to an incoming caller Drill Down Report Standard drill down report available on User Overview by Talk Time Call Performance Profile Report Description Produces a list of inbound outbound and total number of calls and talk time for individuals and Departments Graph produced for the top 20 by total talk time Clearly identifies who s spending the most time on the phone Reports 96 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual n Splicecom5 maximiser Overview By Talk Time For All Dates This Month Time Filter between 00 00 00 AND 23 59 59 Top 20 Users Departments by Total Talk Time All Total Talk Time minutes 13 410 12 065 10 728 9 387 8 046 6 705 an lea Minutes 4 023 2 082 1 341 E r 5 2 5 oq A in D E Ey E E E E 3 m un ae E m lt cn User Department Name Inbound Name Number Total Connect Aband VM Max Call Length Talk Time Total Total Talk Time Out Total Talk Time Main 2000 3094 1781 1332 1 00 38 49 223 20 540 00 00 00 a Seles Reception 8001 212 212 00 23 10 21 32 55 00 00 00 21 32 55 Simon Jomes 2002 12 11 1 00 11 59 01 21 12 114 11 08 12 12 27 25 Malcolm Brown 2003 z z 00 02 0
21. Query OK O rows affected 0 01 sec mysql gt rep DA aaan amp A Quer ry DK mysql gt quit Bye splicecomalinux upup This will lo you out of the MySQL server 5 Reboot the Linux PC Maintenance Vision Installation and Configuration Manual V1 5 0913 9 133 T n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser You may wish to check that you have uninstalled Vision correctly This can be done by checking that you can no longer log on to the mysql database as follows In a Terminal session enter mysql utc plmysg password mysql database name eg mysql utc ptc17ps00 TC splicecom Uninstalling Vision on an Apple Mac To remove all traces of Vision from an Apple Mac you need to run the following commands via the Terminal Application on your Mac Please note that once you type the first command you will be prompted for a password this is the password for the User on your Mac From the Dock open Finder 2 Select Applications 3 Open the Utilities folder 4 Open Terminal 5 Enter sudoArma rA SpliceCom a aspace 6 You will be prompted for a password Enter the password for the User you are lodged in as on the Mac pc 7 Enter all the following commands sudo rm r opt sudo rm r etc apache2 other 0001_tc_apache conf sudo rm r Library Startupltems SpliceComVision sudo rm r Library Startupltems MySQL COM sudo rm r ftp sudo rm r logs sudo rm r Voi
22. R AS 122 VS ING e ERES 123 EOLA UY ict eercpeec E E 124 Be szRY i RRRKE 124 Change a Wallboard FIRE TIO ssscoeed cessum tete sube ct ruto vu tesa noue tous ste sagte morc xelesuni e ronnan cebegusir uu mend se egest onnenn naan 125 ey MO MN OF NT TERE 125 Viewing a Wallboard PONERET RRRRRRCRRRRRRMERRI u 125 Maintenant sce races ect ec ace a ae pede O 127 M RCRRCRRERRNREEIEE A DMD M 127 PINS OF TOI dag RR u P M 129 Uninstalling dot RE RERRREREECTE LE 130 Schedule a backup of the SQL database ssssssss menm Imre e eee mr rrr seen nnne 134 Generating demonstration call logs ooo eee eccecceceeecccccecceeesnccecececsesesssseeseecesscessteseesecesteeestttsseceeeeeeessees 135 lao eM 136 Contents Vision Installation and Configuration Manual V1 5 0913 9 d Vision Installation amp Configuration Manual Splicecon5 maximiser Introduction SpliceCom Vision is a web based application suite developed from the ground up by SpliceCom to work with maximiser and to only work with maximiser Utilising the latest AJAX and Web 2 0 technolog
23. Send To Email button 4 Confirmation that the message has been sent will be displayed Call Loos 50 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Forward Message Email Search jane splicecom com Send To Email Message Sent to jane splicecom com 5 A record of this action will be displayed in the Recording Access Log next time the recording is listened to Recording Access Log Number Target Number User Time amp Date Remote Address IP Access Method 2035 2006 admingisplicecom com 2010 11 19 13 55 40 192 168 0 27 Emailed to jane amp isplicecom com Call Loos Vision Installation and Configuration Manual V1 5 0913 9 51 Vision Installation amp Configuration Manual Reports o Splicecom 5 maximiser Vision Reports are Sraphical in full colour and are designed to highlight trends and assist in analysis rather than simply providing a huge amount of data which must then be processed and analysed using other tools such as spread sheets Available to anyone with the appropriate access rishts anywhere via a standard web browser Vision Reports are management ready and can be printed off if required Peak Trunk Group Usage Measure your overall trunk capacity by Trunk Group gt Peak Voicemail Port Usage See how busy your configured voicemailparts are Outgoing Call Breskdown See where your calls are going e
24. User Name is changed via Manager this will be automatically reflected within the Reporting Group Report Ownership The group will be owned by the Manager creating the Reporting Group The Administrator or a Manager with Configure Manager rights can create a Reporting Group for another Manager by selecting this Manager from the Owned By list box Reporting Group Personnel Joe Mark amp Rachel Dwned by admin splicecom com Global Available z admin splicecom com Reports 54 Vision Installation and Configuration Manual V1 5 0913 9 s Vision Installation amp Configuration Manual Splicecom 5 maximiser A Manager without Configure Manager rights will not be given the Owned By list box so will only be creating his her own groups These Groups can only be used and edited by the Manager or by the Administrator or a Manager with Configure Manager rights The Administrator or a Manager with Configure Manager rights can create Global Reporting Groups by selecting this option from the Owned By list box A Global Reporting Group can be used by all Managers but can only be edited by the Administrator or a Manager with Configure Manager rights Each roup will be displayed with the Manager s name within the Creator column Reporting Groups Group Name Group Description Creator Alison Team 1st floor ABrown Front Office Reception amp Sales JCarew Personnel Joe Mark amp Rachel admin splicecom com Reception o
25. Winter Show Bins V oin v D reporting Groups v Uplift 96 VAT 96 Send the report on these dates First Day of the Month Send the report at the following time 08 00 Send to dale splicecom com Set Scheduled Report Cancel Select the Set Scheduled Report button and you will see confirmation of your scheduled report in the Scheduled Reports list Reports Vision Installation and Configuration Manual V1 5 0913 9 A Vision Installation amp Configuration Manual Splicecom 5 maximiser Scheduled Reports Set up reports to be automatically emailed to you Existing reports dale splicecom com Outgoing Call Mary Winter The Previous First Day of the 08 00 Breakdown user Month Month Add Scheduled reports are sorted by the Time column The reports will be sent with the email subject as Vision Report for user department company reportin group selected gt lt report name gt Edit a Scheduled Report Within the Vision Portal click on the Scheduled Reports link The Scheduled Reports list will be displayed sorted by the Time column Use the Previous Page and Next Page links to find the Scheduled Report you require if relevant Click on the link under the Report column for the Scheduled Report to be amended A Change Report link will become available enabling you to change the Report type i B amp B Ww N Select Scheduled Report Criteria Report Type Outgoing Call Breakdown change report 6 Mak
26. a random number of calls are recorded e Disable all call recording is prohibited 16 From the Set Archive list select Yes This will create a Voicemail Contact in the Department s configuration which will deliver the recording to the Vision server and delete it from the voicemail server 17 Select Update when ready 18 The new settings will be displayed in the Record Mode and Archiving Configured columns and will update the Departments configuration on the system database All outgoing calls made via the Dial Plan entry or LCR Plan entry configured will now be recorded For details on how to access these recordings please refer to the Call Loos section from page 43 Archive Recordings If you wish to store the recordings on an external drive please refer to the Mounting External Drives for Vision Linux Installation and Configuration Notes and Mounting External Drives for Vision OS X Installation and Configuration Notes documents available on the SpliceCom website VisionArchiver The VisionArchiver is an application available with Vision installed on an Apple Mac that will archive recordings to CD This application can be found in the Applications Folder on your Vision server and is installed as part of the Vision Package On the Vision Server open Finder 2 Select Applications 3 Double click on VisionArchiver Vision Archiver Name of Archive Recordings Archive 2009 07 11 Start Date July 2009 10 Records MTWTEFSS
27. a wallboard if Wallboards 124 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser you are logged in as the Manager that created the wallboard a Manager account that has Configure Manager rights or the Administrator 2 Click on the Close icon at the top left hand corner of the panel You will be asked if you are sure you wish to delete the panel Select OK to delete the panel or Cancel if you do not wish to delete the panel I c2 Change a Wallboard name Open the Vision portal Select the Live Wallboards link Beside the Wallboard name to be amended click on Edit Wallboard Make the changes required JJ c2 N Edit Wallboard Name Sales Delete Cancel 5 Select Update to save the changes or Cancel to discard the changes Delete a Wallboard Open the Vision portal Click on the Live Wallboards link Beside the Wallboard name to be amended click on Edit Wallboard Select Delete You will be returned to the wallboard list and the wallboard will be deleted im A Ww N Viewing a Wallboard Authorisation to view a wallboard is provided via a Manager account The Manager account will not require additional Assigned Security however the User and Department data they can view will be dependent on the Permissions configured Please refer to the Configure Managers section from page 37 for further information There are three ways to access a
28. above will be available if you select Standard Panels 3 From the For list box select the type of entry you wish to monitor Departments Users or Report Groups 4 Click in the Search box below the For list box 5 Start to type the first few of letters of the User Department or Report Group you wish to search for A list of the available options from the maximiser database will be displayed 6 Click on the User Department or Report Group required The following options can then be configured if required Background Click on the coloured square beside Background to access the Colour Panel Click on the colour required for your panel Click on the Close icon i when ready Background Text Colour Click on the coloured square beside Background Text Colour to access the Colour Panel Click on the colour required for the text on your panel Click on the Close icon when ready Flash when Alerting If alerting has been set below this option will determine whether the panel will flash or stay static when an alert is received Select either Yes or No Warn when value is This option can be used to display the panel in a different colour to warn for example if the number of calls queuing for a Department has Sone above a certain value Firstly from the list box select lt less than or gt greater than Then in the text box enter the value to be compared Warning Click on the coloured square beside Warning to access the Colour Panel
29. all numbers Frequently Called Destinations For All Dates This Month Time Filter between 00 00 00 AND 23 59 59 Top 20 Frequently Dialled Destinations All Times Called N m Number dialled Times Called Number Dialled Total Connected Time Total Cost 6 02084817767 00 12 03 0 339 3 01945475251 00 00 37 0 019 3 01380729246 00 00 38 0 019 3 01327350084 00 00 45 0 017 2 01736710964 00 06 21 0 127 2 07802856208 00 00 44 0 111 2 01392221000 00 02 00 0 061 2 01709372544 00 10 44 0 322 2 01543453233 00 08 20 0 251 1 07979500489 00 01 21 0 202 1 01237423138 00 00 33 0 016 1 n77379412351 nn n amp 5 21 n a74 1 Ul33230093Z2 UU 13 51 U 415 1 02086551175 00 12 11 0 366 1 01279451945 00 00 27 0 014 1 01736368663 00 00 51 0 025 1 01388730587 00 11 35 0 232 1 07773096408 00 06 33 0 984 1 01233625153 00 10 05 0 303 1 02087483139 00 00 26 0 013 1 01514272115 00 03 26 0 103 1 1583254017 00 01 24 0 000 1 01915846784 00 00 31 0 016 1 01922691258 00 24 18 0 729 1 01792781727 00 09 01 0 271 133 09 27 53 18 721 Grand Total 18 72 Configuration Options Report Period Select from 11 presets or Custom then select a start date end date and In Time Period Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format For Searches for any of the entities that appear on the Show line Show Autom
30. be restricted as follows 1 Within the Vision portal select the Configure Managers link 2 Select the Manager you wish to edit 3 From the Manager Settings pane at the top select Permissions 4 Note that currently this Manager has full privileges to all Users and Departments 5 Within the Manager Edit pane ensure the Users and or Departments Show tick box es are selected dependent on whether you wish to search for a User a Department or both 6 In the For field start to enter the name of the User or Department you wish to add A list of the Users and or Departments beginning with these letters will be displayed 8 Select the User Department required 9 The User s or Department s extension number will be displayed in the For field 10 Select Add and the User Department will be displayed in the list below Vision Portal Vision Installation and Configuration Manual V1 5 0913 9 39 i lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Manager Settings General Permissions Manager Edit ABrown For 2 EN Select Users V i NEPE Vv Users Name View Call Logs Listen to Recordings Marcus Beale Jane Higgins Angela Collins Carol Farmer Departments Name View Call Logs Listen to Recordings Reception v 7 Accounts V v Please note e Once a User or Department has been added to the permissions list the Manager will only be able to view the call data for that User and or Depa
31. callrecording and visiond services Select OK when you are ready You can check that these services are running correctly by opening a Terminal session KDE version select the Kickoff Application Launcher then Terminal and enter cd SpliceCom logs and then enter Is or Is l and the log files will be listed Installation Vision Installation and Configuration Manual V1 5 0913 9 17 n Vision Installation amp Configuration Manual Splicecom5 maxi ImIser a lags bash w X File Edit View Bookmarks Settings Help splicecom linux upup cd SpliceCom logs splicecomglinux upup SpliceCom logs ls calllog log callrecording log ScheduledReport log vision log splicecom linux upup SpliceCom logs gt Installation 18 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Spliceco 15 maximiser Vision Admin Portal The Vision Admin Portal is used to view and amend the configuration set up during installation configure call recording upload pictures for use with wallboards change the Administrator password perform a back up of the database and if necessary default the database The Vision Admin Portal can be accessed on the Vision Server via the following link http localhost visionadmin or via a network PC via the following link http ip address of vision server visionadmin eg http 192 168 0 251 visionadmin SpliceCom Vision v1 0 33 Database
32. calls Abandoned Calls Overview Call Performance Profile Report Description Produces a graphical representation and table of how many callers are hanging up which numbers they re calling and how long they re waiting before they do so The time taken for callers to hang up periods are broken down into bands and colour coded to make the trends easier to see Reports 76 Vision Installation and Configuration Manual V1 5 0913 9 wa Vision Installation amp Configuration Manual Splicecom gt maximiser Report Abandoned Calls Overview For All Date Range This Week Abandoned Calls Overview 330 Under i s i0 20s 20 30s 30 45s 45 60s Over 60s 161 138 alls Last 115 52 Number Of C E Destination Destination Name Destination Number Total Abandoned Min Time Max Time Avg Time Under 10s 10 20s 20 30s 30 45s 45 60s Over 60s Main 8000 230 00 00 01 001417 00 02 29 344 44 JEN 26 Ee 230 00 00 04 00 14 17 00 02 29 14 14 3 28 13 158 Configuration Options Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Duration Longer Than Searches for all calls that have been abandoned after a specific time period in seconds Call Type Tick boxes for Internal and or External calls Report Columns Destination Name The name associated with the number called Destination Number Extension number ass
33. e Lj Hibernate Shutdown Donothin D Lockscreen CD Jl Or j ZN10mi gt EL IPES Apple Mac Set up The following facilities need to be set up on the Mac before the Vision software can be installed Connection to the maximiser system It is recommended that the Mac is connected to the maximiser system via a cable and not via wireless Therefore on the Mac you will need to turn off the Airport facility this is the wireless card in the Mac which by default is active 1 Open System Preferences C either via the Dock or via the Apple menu Personal E File pt mM BB uu Q Appearance Desktop amp Dock Expos amp International Security Spotlight Screen Saver Spaces Hardware Bluetooth CDs amp DVDs Displays Energy Keyboard amp Print amp Fax Sound Saver Mouse Internet amp Network MobileMe Network QuickTime Sharing System u Q amp Q e o i Accounts Date amp Time Parental Software Speech Startup Disk Time Machine Universal Controls Update Access Installation 6 Vision Installation and Configuration Manual V1 5 0913 9 9 vision Installation amp Configuration Manual Spliceco 15 maximiser 2 From the System Preferences window select the Network icon 3 Ensure that Airport has been turned off as per the example below If not select Airport and click on Turn AirPort Off Location Automatic HH Bluetooth e Not Connected Status Off Turn AirPort On
34. installed Two people viewing the same wallboard at the same time count as 2 concurrent viewers VisionMobility This licence enables the use of VisionMobility You will require a licence for each Mobility user and this licence is assigned to that user For information on how to install licences onto a maximiser system please refer to the Installation amp Reference Manual User Status You can find out how many Users have been cpu Mc IPUser licences 34 available 29 used IPVirtualUser licences 10 available 1 used configured on the system via Manager Select Utilities and then User Status This page will display the number of IPUser and IPVirtualUser ee ee dap licences loaded available and the number of Users created used The number of VisionReport licences required will be the total number of IPUser and IPVirtualUser licences used Checking module user list against master For further information on the User Status utility please refer to the SpliceCom Installation and Reference manual If you have not installed sufficient VisionReport licences the followins message will be displayed within the Vision Portal Please refer to the Vision Portal section from page 36 for further details on this application You currently do not have enough licenses to use this product Your call log data and recordings will continue to be collected Once you have entered your new licenses you will be able to continue to use this product
35. many were missed and how Configure Managers many went to voicemail Report Categories x My Reports Q All Reports d Capacity Planning Ss Cost Analysis hil 7 Call Performance Profiles Remove a favourite report Select either the My Reports or All Reports link from the Report Categories list 2 Hover the mouse over the gold star of the report to be Top Outgoing Call Users By Cost removed from My Reports See which users are spending most on outgoing 3 The gold star will be display with a red delete icon 4 Click on the Sold star 5 The report will be removed from My Reports Quick Reports Quick reports enable you to save regularly used criteria in a report for use again and again 2 108 While creating a Report select Save these criteria to my quick reports The Please enter a name for this report text box will be displayed Enter the name you wish to use to identify this quick report Reports Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom5 maximiser 3 Save these criteria to my quick reports Please enter a name for this repart Catalogue Sales ransferr Select the Generate Report button The report will be created and the criteria used will be saved for future use To use a Quick Report perform the following 1 2 Select the report you wish to creat
36. of outbound call made i e International National Mobile Non Geo raphic Corporate Numbering etc Number of Calls Total number of calls made in the overall Report Period to the Destination Type Total Time Total call time over the duration of overall Report Period to the Destination Type Total Cost Total cost of the calls made over the duration of the overall Report Period to the Destination Type Drill Down Report Drill down on Destination Type Gives further Sranularity 64 Reports Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 7 maximiser Drill Down Outgoing Calls For All Dates Last 90 Days Time Filter between 00 00 AND 23 59 Filtered on International Outgoing Call Breakdown by Cost All Germany 9 00 00 24 0 000 Ireland Mobile 5 00 01 16 0 000 Pakistan Mobile 1 00 07 54 0 000 Unknown 8 00 00 06 0 000 A further drill down on Destination Type delivers the standard drill down report Top Outgoing Call Users by Cost Cost Analysis Report Description Shows who s spent most on outgoing calls over a manager administrator definable time period Reports Vision Installation and Configuration Manual V1 5 0913 9 65 lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Top Outgoing Call Users By Cost For All Dates Today Time Filter between 00 00 AND 23 59 Top 20 Users by Cost A
37. which individuals have been answering calls for Departments on maximiser or a pre configured Reporting Group on Vision A bar graph is produced for the top 20 by number of calls answered Incoming Call Breakdown By User For All Dates This Month Time Filter between 00 00 00 AND 23 59 59 Number of Calls Per User All Murnber of Calls Number Of Calls 2 E ry E H m 5 E 5 5 g E amp E a User Ring Time Talk Time User Extn Number of Calls Max Min Awg Max Min Awg Malcolm Brown 2003 Aff 00 03 24 00 00 00 00 00 16 00 37 58 00 00 01 00 07 00 Angela Collins 2001 EAT 00 09 08 00 00 00 00 00 23 00 24 42 00 00 01 00 06 00 Simon Jones zUUz 445 00 08 18 00 00 00 00 00 18 00 45 12 00 00 00 00 05 14 Betsy Jones 2004 419 00 08 21 00 00 00 00 00 30 00 48 50 00 00 00 00 09 06 1991 00 09 09 00 00 00 00 00 21 00 46 50 00 00 00 00 07 28 Reports Vision Installation and Configuration Manual V1 5 0913 9 95 p m n Vision Installation amp Configuration Manual Splicecom5 max ImIser Configuration Options Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns User Name associated with the Extension number Number Extension number on maximiser Period User Extension User Extension User Extension Talk Time Maximum The longest time the User Extension was talking to an incoming caller Talk Time
38. will be displayed Switch to engineering view Call Date amp Time 2010 03 23 10 48 08 Total Cost 0 017 Connected Yes Call Duration 45 740 Transfer Status No Call Connected 33 700 Account Name Queuing Time 0 000 Account Code Distributing Time 7 370 Agent Ringing Time 3 210 Further information can be viewed by selecting Switch to engineering view Account Code Distributing Time s ConflD 3feb0700 689c a81b 9595 0007d900457a Agent Ringing Time 3 210 Transfer ConflD Search Calls The Search Calls link will enable you to search for specific calls in the logs for example internal calls made today calls to a specific extension all calls made last week and so on Call Log Search dialogue box will allow you to search for calls by filling in the relevant fields The asterisk can be used as a wild card Call Loos Vision Installation and Configuration Manual V1 5 0913 9 47 p i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Call Log Search Report Period This Month Date from Do Select Date Date to Po Select Date For Company Time start Time end Cost Centre Source Name Source Number Target Name Target Number Answered By Number fs Account Code Generate Report You can use as a wildcard in name number and account code fields Report Period select the time period for which you wish to search for calls eg Today This Month last 30 days etc If
39. will be listed Wallboards 127 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Vision Report Incoming Call Response For Departments Support Display options Graph Table 8 Select Add when ready Vision Report Report Incoming Call Response ror Support 8002 Date Range Today neon Call Response pubes Calls An 30s Ans 30 45s Ans45 60s Ans gt 60s Total Voicemail E Total Abandoned E Seos VoicemaillAbandoned Interval Total Max Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban Total Total Q 00 00 00 59 01 00 01 59 02 00 02 59 03 00 03 59 04 00 04 59 05 00 05 59 06 00 06 59 07 00 07 59 08 00 08 59 09 00 09 59 10 00 10 59 11 00 11 59 12 00 12 59 13 00 13 59 Web Panel The Web Panel allows you to display a web page on a Wallboard This useful for displaying information available on the company s intranet or for example financial information available on an external website 1 From the Add New Panel screen click on Web Panel and the panel configuration form will appear 2 Enter the URL for the web site required e www splicecom com 3 From the Refresh rate s list box select the frequency that you wish the web page to refresh eo 120 seconds Wallboards Vision Installation and Configuration Manual V1 5 0913 9 123 n Vision Installation amp Co
40. with some panel types From the list box select to display All Calls or Internal only or External only Show Name This will determine where on the panel the name of the User Department or Reportin Group will be displayed on the panel Select Top Bottom Left Ri ht or No Show Title This will determine where on the panel the title of the panel will be displayed Select Top Bottom Left Right or No Panel Type Current Calls Queueing For Departments type to search Support Flash When Alerting Background Background Text Colour Warn when value is MET Warning Text Colour Alert when value is Alert Alerting Text Colour E gt x Show Name Show Title 8 Select Add when ready 9 Your panel will appear at the top left hand side of the wallboard 10 Click and drag on the panel to move it to the position required Please note that a new Panel will appear in the top left hand corner on the wallboard and will therefore appear on top of a Panel if one already exists there Click and dras the panel to the required position 11 Click and drag on the bottom risht hand corner of the panel to resize it 12 Repeat all the above steps to create another Statistic Panel Wallboards 118 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser The following Panel Types have been enabled with the ability to create a report on the information displayed Doub
41. you choose Custom you will need to fill out the Date from and Date to fields Date from used when Custom is selected in the Report Period field This is the start date for the time period required in your search Click on Select Date to pick the start date required Date to used when Custom is selected in the Report Period field This is the end date for the time period required in your search Click on Select Date to pick the end date required For Company if the Companies feature is being used on the maximiser system this list box allows you to search for calls to or from Users and Department belonging to a particular Company Time start to search for calls made or received within a certain time of the day enter the required start time here This should be entered as eo 17 00 Time end to search for calls made or received within a certain time of the day enter the required end time here This should be entered as eo 20 00 Cost Centre this indicates the entity that the cost of a call is attributed to Enter here a User or Department name Source Name to search for calls made by a specific User or received from a specific Contact enter either the name of the User who made the calls or the name of the external contact the calls were received from Please note the external contact s incoming CLI must have been matched in the Contacts database at the time of the call Call Loos 48 Vision Installation and Configurat
42. 00 30 09 Remote Call Server Dial Plan H323 Address Public Address Linux PC set up The followin facilities need to be set up on the Linux PC before the Vision can be installed Log In The Linux PC must have a user account called splicecom all lower case with a secure password of your choice This can be done either during the installation of Linux or via User amp Group Management KDE version which can be found by opening YaST and selecting Security and Users I 5 Existing Local User User Data l Details Password Settings Plug Ins User s Full Name splicecom Username splicecom Password eeccece LLII Receive System Mail Disable User Login Disable automatic log in YaST2 2 It is recommended that you disable the Auto Login facility so that you have to log on to the Linux PC after a reboot which makes the Vision server more secure However this is not essential to the operation of Vision Display Manager Login Settings Auto Login Splicecom Passwordless Logins This option can be found by selectin Expert Options then Login Settin s within User and Group Management KDE version NEN e Installation Vision Installation and Configuration Manual V1 5 0913 9 3 Vision Installation amp Configuration Manual SplicecomS maximise Please note that it is not necessary for a user account to be logged in on the Linux
43. 00 04 00 00 43 0 00 07785902394 704 704 Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual Call Name if entered on maximiser and number if presented of the caller The name associated with the number called and the number called Extension The name associated with the extension that actually answered the call and the number of that extension Forwarded By The name associated with the extension that caused the call to be forwarded and the number of that extension The total time that this call was ringing before connected The total time that this call was connected The cost associated with this call A second drill down on Date amp Time provides a complete call record Reports 104 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Call Date amp Time 2009 12 01 15 04 05 Total Cost 0 000 Transfer Status No Account Name Account Code 4 Splicecom 2 maximiser Call Duration 46 670 Call Connected 42 630 Queuing Time 0 010 Distributing Time 4 010 Agent Ringing Time 3 780 An expanded engineering view of the call record displaying a greater depth of information is also available Call Date amp Timo 2009 12 01 15 04 05 Total Cost 0 000 Connected Yes Transfer Status No Account Name Account Code Confib amp fba0700 6530 151b 924f 0007 d9002d 1d Transfer Conti D Reports V
44. 02 00 00 00 2010 02 05 10 43 48 istir 08450567678 00 08 28 00 08 25 2010 02 05 11 03 11 ian F 128007917568494 00 10 23 00 10 10 2010 02 05 41 13 55 istin 08450567678 00 01 39 00 01 32 000 Direct Calls Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Answered By Ringing Time Departmental And Picked Up Calls Grouped By Department Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Name of the caller if entered on maximiser Caller s number if presented Target Name The name associated with the number called Target Number The number called Answered By Name The name associated with the extension that actually answered the call Answered By The extension that actually answered the call Ringing Time The total time that this call was ringing before being answered Reports Vision Installation and Configuration Manual V1 5 0913 9 101 i Vision Installation amp Configuration Manual Splicecom5 max miser Connected Time The total time that this call was connected Outbound Calls Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Name Name of the caller if entered on maximiser Number Caller s number if presented Target Name The name associated with the number called Target Number The number called Call Duration The total time for this call including ring time Connecte
45. 07670554141 London 200 Support 00 00 00 2010 02 03 17 08 38 PRIVATE 200 Support 00 00 53 Abandoned Calls That Were Lost te 0 CalingNMumber Calling Name Destination Number 2010 02 03 10 58 58 014194144100 TOF Communications Limilad 200 Supper 2010 02 03 170024 PRIVATE 200 Support Abandoned Callers That Have Called Back In Calling Mame Destination Number Destination Nama 3 Retriadat Spoke To 2010 02 03 09 10 31 1212r0 0370 Birmingham 200 Support 2010 02 03 10 06 43 T Charias Huggaett 2010 04 07 HEEE 010232800504 ADSLZ 200 Support 2010 02 03 O08 24579 T 4 FRakesnh Patel 2010 02 09 142128 rB857T22710 Graham Mills 200 Support 2010 02 09 14 23 57 71B Paul Southwell 2040 02 03 16 37 00 2070786644 London 200 Support 2040 02 03 16 30 45 T4B Paul Southwall 2010 02 03 18 39 37 20720785511 London 200 Suppor 2010 02 03 16 30 45 TAB Paul Southwell Abandoned Callers That We Have Called Back Reports 78 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Configuration Options Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Duration Longer Than Searches for all calls that have been abandoned after a specific time period in seconds Call Type Tick boxes for Internal and or External calls Report
46. 10 02 41 Robin Hayman T05 Robin Hayman 07785802384 00 00 15 0 036 2010 01 15 10 04 38 Robin Hayman T05 Robin Hayman 07785802384 00 00 11 0 028 2010 01 15 10 19 26 Matt Hilder Premier EDA Solutions Lid 01920876250 Matt Hilder 07890783618 00 15 58 2 398 2010 01 15 10 36 28 Paul Southwell T18 Jim Westhead 01612142011 00 00 18 0 009 2010 01 15 10 59 21 Pete Thompson FOB Pete Thompson 07802717013 00 01 02 0 155 2010 01 15 10 59 33 Abid Bhatti TIT Abid Bhatti 07876202384 00 00 46 0 115 2010 01 15 11 00 58 Ros Leftley Fos Anna Thompson 01582883385 00 06 06 0 183 2010 01 15 11 22 15 Ros Leftley T04 Mike White 01484453731 00 00 08 0 004 2010 01 15 11 23 01 Ros Leftley 704 lan Shadbolt 01494795183 00 00 35 0 018 2010 01 15 11 49 04 Robin Hayman T05 Conor amp Stuart Communications 01923221515 00 04 57 0 148 2010 01 15 12 06 33 Paul Southwell T18 07792488810 00 12 08 1 821 2010 01 15 13 17 00 Ros Leftley T04 lan Shadbolt 01494795183 00 00 16 0 008 2010 01 15 13 44 57 Robin Hayman 705 Conor amp Stuart Communications 01923221515 00 01 53 0 056 2010 01 15 13 46 06 Kitchen Meeting Room T15 Charles Huggett 07515357553 00 04 25 0 664 2010 01 15 13 57 34 StuartBell T20 StuartBell 128007917785086 00 05 21 0 160 01 17 01 E794 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be define
47. 109 Vision Installation amp Configuration Manual 10 11 Splicecom 5 maximiser In the Email field enter the email address to receive the alarm Multiple email addresses can be entered and must be separated by a comma From the Alarm Type list box select either Single Call or Hourly Total Single Call the alarm will be triggered if a single call exceeds the Cost Limit below Hourly Total the alarm will be triggered if the total cost of calls over an hourly period e 09 00 10 00 exceeds the Cost Limit below From the On Days list box select whether the call costs are to be check Every Day Mon Fri or Sat Sun From the In Time Period list boxes select the time period that the call costs will be checked on the days selected above eg 18 00 08 00 or 00 00 00 00 24 hours In the Cost Limit field enter the total cost of the calls that must be reached to trigger the alarm Tick the Block Outbound Calls tick box if all outgoing calls are to be blocked when the alarm is triggered When the alarm is triggered this option will turn on the Outgoing Call Bar field in all ISDN and SIP trunks Select Update when ready Select Cost Alarm Criteria Far show da Users B reporting Groups Email admin splicecom com Alarm Type Hourly Total On Days SatSun In Ti me Period 00 00 to 00 00 Cost Limit 20 00 Black Outbound Calls Vv Update Cancel Delete Create a Call Duration Ala
48. 11 Resource Margaret Smith 2005 Resource Mark Oak 2015 Resource Richard 2010 Resource Stratton Simon Jones 2002 Resource Stuart Lovell 2014 Resource wd Gee D DD D DO D DO DI IPS DI a DID II Toni Ryman 2012 Resource Set Record Set No Update Mode Archive e Selec For each User configured in this manner the Record Mode field in their configuration form will now be set to the option selected and a Voicemail Contact similar to the following example will be entered General Details Telephony DND Capability Tunes Speed Dials voicemail Licenses User Voicemail Alice Barker Voicemail Enabled Voicemail Access Code Voicemail Assistant Telephone Number 0 Voicemail Contacts Add Voicemail Contact Telephone Number Type Method 2 recordcn Archive Deliver and Delete Calls to this User will now be recorded For details on how to access these recordings please refer to the Call Logs section from page 43 Recording calls to a Department The relevant Department s configuration on the system database should be configured to enable call recording This can either be done via Manager or via the Vision Admin portal as follows Open the Vision Admin portal Select Configure Recording Select the Departments tab at the top A list of all the Departments on the system database will be displayed Select the tick box s for all the Departments required or Click on the Select All bu
49. 13 9 93 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Configuration Options Report Period Select from 11 presets or use Custom to specify the start date and end date required Start Date Used with the Custom Report Period Click on Select Date to select the Start date required End Date Used with the Custom Report Period Click on Select Date to select the End date required In Time Period Specify the time period within each day of the Report Period that you wish to report on in 24 hour format For Searches for any of the entities that appear on the Show line Enter the User or Department whose DDI calls you wish to report on As you start to type in the name this will be matched with the Users or Departments on your system select the entry required This can be left blank if you wish to search for all calls on the DDI number specified below Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Enter the DDI number you wish to report on As you start to type in the number this will be matched with the DDI numbers entered on your system select the number required This can be left blank if you wish to search for all DDI calls to the User or Department specified above Incoming Call Breakdown By DDI Report Period Start Date Po Select Date End Date Po Select Date In Time Period to hhmm
50. 168 0 32 ERROR You have exceeded the number of licenses available You are using 2 and have 1 Creating a Wallboard Any Manager logged into the Vision portal can create a Wallboard unless their account has been configured Read Only Assigned Security 1 Open the Vision portal 2 Click on the Live Wallboards link Main Menu Wallboard List Reports Wallboard Name Edit WallBoard Live Wallboards Logs Add additional board Reporting Groups Scheduled Reports Configure Mobility Configure Managers Wallboards Vision Installation and Configuration Manual V1 5 0913 9 113 gt Vision Installation amp Configuration Manual Splicecom5 maxim Iser 3 Click on Add Additional Wallboard 4 In the Name field enter the text that will be used to identify this wallboard Main Menu Edit Wallboard Reports Name Support Live Wallboards Reporting Groups Scheduled Reports Configure Mobility Configure Managers Live Wallboards New Wallboard 5 Click on Update The new wallboard will now be listed Wallboard List Wallboard Name Owner Edit WallBoard Support admin splicecom com Edit Wallboard Add additional board Wallboard Ownership The Manager that creates the wallboard becomes the owner of that wallboard Only that Manager the Administrator and a Manager with Configure Manager rights can amend and delete the wallboard Wallboard List Wallboard Name Owner Edit WallBoard Support admin splicecom co
51. 201 s install RedHat 2 5 KiB briant 15 11 201 Vision Linux 1 4 8 tar tar s installSUSE 3 0 KiB brianf 15 11 201 4 Open a Terminal session KDE version select the Kickoff Application Launcher then Terminal 5 Change to the directory where the Vision folder is stored by entering cd directory path folder name es cd home splicecom Desktop Vision case sensitive 6 Go to step 9 Alternatively 3 Open a Terminal session KDE version select the Kickoff Application Launcher then Terminal Change to the directory where the file is located by entering cd directory path folder name eg cd home splicecom Desktop 5 Enter tar xf name of file es tar xf Vision Linux 1 4 8 tar tar a Desktop bash File Edit View Bookmarks Settings Help splicecom linux upup gt cd Desktop splicecom linux upup Desktop gt tar xf Vision Linux 1 4 8 tar tarT 6 This will unzip the file once you have been returned to the prompt the extraction is complete and create a folder called Vision If you enter Is to list all the files in this directory you will see the Vision folder that has been created a Desktop bash we D DX File Edit View Bookmarks Settings Help splicecom linux upup gt cd Desktop splicecomalinux upup Desktop tar xf Vision Linux 1 4 8 tar tar splicecomalinux upup Desktop ls splicecom linux upup Desktop gt M Change to this directory by entering cd Vision case sensitive 8 Go to step 9 9 Enter sudo inst
52. 293879 00 24 10 1 00 2014 09 02 11 55 21 Simon Jones Simon Jones 2002 07773098408 00 08 54 0 58 2011 08 06 15 18 48 Simon Jones Simon Jones 2002 01822891258 00 28 27 0 72 2011 08 02 10 38 14 Angela Collins Angela Collins 2004 7774180802 00 04 40 0 67 2011 08 06 14 58 44 Simon Jones Simon Jones 2002 02085888850 00 20 04 0 59 2011 08 02 18 07 28 Betsy Jones Betsy Jones 2004 01527503824 00 20 05 0 59 2011 08 09 16 23 57 Angela Collins Angela Collins 2004 01188410285 00 18 07 0 47 2011 08 01 16 10 56 Betsy Jones Betsy Jones 2004 01472235380 00 14 55 0 44 2011 08 06 02 18 55 Simon Jones Simon Jones 2002 013323859032 00 14 02 0 41 2011 08 02 15 03 27 Simon Jones Simon Jones 2002 01384482227 00 14 02 0 41 2011 08 06 11 55 37 Angela Collins Angela Collins 2001 01142420718 00 13 38 0 38 2011 08 06 18 07 32 Simon Jones Simon Jones 2002 01842513885 00 13 23 0 38 2011 08 08 16 26 47 Simon Jones Simon Jones 2002 01280880278 00 13 17 0 38 2011 05 04 08 25 38 Angela Collins Angela Collins 2004 07737841354 00 05 35 0 37 2011 08 01 18 46 38 Simon Jones Simon Jones 2002 02088551175 00 12 31 0 38 2014 Dnn n4 15 4n 5a3 Annela Collins Annela Gallinas 7004 n1RRERARAURRT nn 11 52 naa 70 Reports Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual vw Splicecom5 maximiser PORRE a P gu co ru DITRA Jun PES DITRA Jun PES suus VAUOWOUS HO TETE T Ue 2011 08 07 10 37 07 Angela Collins Angela Collins 2001
53. 57 11 00 00 20 114 0 11 06 12 00 05 51 00 29 39 0 00 00 00 Jones 2002 Betsy 486 419 E 414 419 0 O 63 37 56 00 18 08 01 05 13 00 00 33 87 0 05 38 58 00 05 57 00 33 37 0 00 00 00 Jones 2004 Sales 212 2 2 212 0 O0 21 32 55 00 08 08 00 23 11 00 00 39 00 00 00 00 00 00 00 00 00 0 00 00 00 Reception 8001 BRA 5298 3325 1973 3984 1333 1 492x037 00 08 15 01 05 13 00 00 18 359 0 32 18 59 00 05 23 00 33 37 0 00 00 00 Configuration Options For Searches for any of the entities that appear on the Show line Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns Name associated with the Extension number Total Calls Total number of inbound at outbound calls for this Name Extension Reports Vision Installation and Configuration Manual V1 5 0913 9 99 T n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Inbound Total The total number of inbound calls presented to this Name Extension Name Extension Name Extension Inbound Answered The total number of inbound calls answered by this Name Extension were abandoned by the caller The total number of inbound calls presented to this Name Extension that were answered by voicemail Inbound Talk Time The total connection time for inbound calls for this Name Extension Inbound Average Talk The average connection time for inbound calls t
54. 59539 8 8 i 8 B8 8 3 8 3 8 3 i 3 8 E 8 8 i S 8 5 8 8 8 P 8 8 3 8 9 FE 8 amp FAR Interval 00 00 00 88 00000 01 00 01 59 00000000 02 00 02 58 O 03 00 03 58 OO 04 00 04 59 0 a n I 23 33 08000059 NB M 8 80 00 0TrQM0r88 0000000000000 4T 18 4 56 66 08 00 08 58 28 1 11 120 M 76 68 08 00 08 58 8 80 00 10 00 10 59 24 n 1 46 80 00 11 00 11 59 BB 20 1 144 83 33 1200 1258 BB 8 83 33 13 00 43 59 BR 1 1 148 1 18 7333 14 00 14 59 22 8 0 20 40 7333 15 00 45 58 BG 1q7 83 33 16800 4889 T 8 14 2333 17 00 47 58 0000000 18 1486 1118 80 00 18 00 48 58 0000 19 00 19 59 a a 23 33 20 00 20 59 0000000000000 0 0 2 7000000000000 04 04 6 66 21 00 21 59 eee eee 22 00 22 59 P a 23 00 23 59 O O n 20 1 1 2 Peak Voicemail Port Usage Capacity Planning Report Description Shows peak Voicemail Port usage per day on a per service basis Allows you to clearly see when it s time to add more Voicemail Port and or ESP licences Reports Vision Installation and Configuration Manual V1 5 0913 9 59 T Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report Peak Voicemail Port Usage For All Date Range This Week Peak Voicemail Port Usage BuiltIn DemoCallServer Peak Usage Peak VM Peak AA Peak Recording Peak Conference Peak EA Peak Q
55. 7 4 pr a Vision Installation amp Configuration Manual Splicecom 5 maximiser Restore Backup Warning Restoring a backup will delete the data currently in your database A backup of your current database will be created It will be named Restore datestamp Do you wish to Continue or Cancel When restoring a database a backup of the current database is taken and will be shown in the same list but will be marked with the tag Restore You will be returned to the Backups screen when the restoration of the database is complete The back up of the old database will be listed at the bottom of the Backup Files on the Server list Backup Files on the Server 08Jul2008124840 5g Download Restore to DB 20090610111621 5q Download Restore to DB 200906111 30948 5ql Download Restore to DB Restore 20090611131801 8g Download Restore to DB Please note that if you wish to schedule a backup please refer to the Schedule a backup of the SOL database section from page 134 Recalculate Call Costs When pricing schemes have been updated new calls are priced via the new scheme Old calls can also be priced via this new scheme as follows From the Vision Admin portal select Utilities 2 Select Recalculate Call Costs 3 Enter the start date and end date of the range of calls to be re priced 4 Select Recalculate Factory Default The Factory Default link via the Vision Admin portal will allow you to default the MySQL Database and set up whi
56. 7 00 03 43 gh 08 43 51 08 48 34 Betsy Jones 2004 5 5 00 18 23 00 45 12 Br 08 38 58 07 24 08 Angela Collins 2001 1 1 00 01 25 00 01 25 83 05 47 00 05 48 25 3328 1992 1333 1 00 48 49 24r 11 17 359 32 18 59 ZD5 28 17 Configuration Options Show Searches for any of the entities that appear on the Show line Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Call Type Tick boxes for Internal and or External calls Reports Vision Installation and Configuration Manual V1 5 0913 9 97 T n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report Columns Inbound Abandoned The total number of inbound calls presented to this Name Number that were abandoned by the caller Inbound VM The total number of inbound calls presented to this Name Number that were answered by voicemail Inbound Maximum Call The longest inbound call handled by this Name Number Length Inbound Talk Time The total connection time for inbound calls for this Name Number Outbound Calls Outbound Talk Time Name Number Name Number Drill Down Report Standard drill down report available on Name Overview by User Call Performance Profile Report Description Delivers a report on individual users How many DDI and Departmental calls they received how many were answered how many were abandoned and how many went to vo
57. 9p Spliceconi maximiser Vision Installation amp Configuration Manual Version 1 5 September 2013 M Du Drum Chris Cain wawa EITS e e L Gye P Ovrgoi vg Carl Breakdown vy Cos dp mmm oy Spee bf parga Y D mmm abd uia ode seman GE Medi A s dle i oe a oe oe MAT ree Coons L isst Es 2 Sos M t See MESES t we m1 ne Se Cel omm T Peak Voicemail Usage MetBuitls Crytend 5100 Master m n ur m Ua oo lt i ak sibe 3E i e mia ate iee er mme a LI vee Ss Sag Seth Sees nig EA Euh o Hn Main Number Sales Depanmer 75 2 Answered Vision Installation and Configuration Manual Document No 009 Version No V1 5 0913 9 Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com Vision Installation amp Configuration Manual Splicecom5 maximiser Contents INEFOCUCTION RR Tas UA OND eiaa e aae ee a eanas 2 SISSE O NN RR 2 Call Server set E senmenn rA EAE E EA 2 HAU PE SETUD care e a a a e e i 3 ADDIG MaC 1 is UD e R E A A E N A AE EE ANAA O 6 EA ec ene Iu E E eee eee 10 PIV SMUT US 415 010 seerne E Era A a aA SAE 11 Vision Admin POrtal ee eee ee eeceeeeeececccecececsscececcceseeceseceeececessesesneseececseseesseseeceesseeesstsesecesseetsstseseceseeeesntteteees 19 PD AMOS s RENE RR RERR
58. CORE 18 00 18 69 EA _ 5 05555 ES ERE 19 00 19 59 LEES ERI 20 00 20 56 ET ENNN CEBENENENMENENENN 21 00 21 56 EE E O 5 0 S tt 22 00 22 56 LET ee ot 23 00 23 59 S Nt 28 36 3 E n 138 257 50 281 a Configuration Options Allows report start and stop time to be defined in 24 hour format Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box DD ss Enter the DDI number to be reported on Call Type Tick boxes for Internal and or External calls Report Columns Timeband divided into hourly segments Total number of calls during each hourly timeband 10 seconds Ans The total number of calls answered in less than 10 seconds during each hourly timeband timeband The total number of calls answered in less than 10 seconds divided by total calls and expressed as a percentage during each hourly timeband 20 seconds Ans The total number of calls answered in less than 20 seconds during each hourly timeband Reports Vision Installation and Configuration Manual V1 5 0913 9 03 p Vision Installation amp Configuration Manual Splicecom5 maximiser timeband and expressed as a percentage during each hourly time band timeband timeband and expressed as a percentage during each hourly timeband timeband timeb
59. CPR A w 9BARA M 19 WB ass a E E uu 19 Call Logging and Recording RDRRREERRRREREEEE mmAmNUS5mrwee 20 Repon eNO e E E E E A eee 21 S E cox 0 p a a u t 21 Wallboard MVOC Sa iainta banshee idna ahaaa aee kn aiana iaaah abase 22 Call Pricing eene RIImmIIennnnn Imm Inssssseeeeememels sss sss er eesss sss sss esterne sss sss serre s ssl lil 22 POON GM 1 TRI EEEE 27 UU e A E A 28 URE CORA aea E 29 BI8s 8190 EE T E T ESA T A SA T E A ASA 29 Mee UI TCO IMINO CA TR NETT T 29 FS MO eae l ae a E E E EE 33 Archive Recordings 2c dese case tcntceatdeahsencstennoeeeeectisuseslecsaecacactisosidee a asoadeotsantslea bueaadeatdend sles DEEA EESO DD eek AE So nanan eraa 34 AOI 8s KOLEG cc 36 Connoure Manda s NN u 37 Configure Mobility cece eee cceeecccceecsncccceceesssececececssecceceesssecessesseceeeeesssececsessisecessesttseeeeseetteeeesentteeesens 4 COMES tes tenouM aM eM M I MMC ME M M E 43 ACCESSING the Call LOGS wee ccc ceceeeececcccccceeeeseceecceceeeecsseeecceceseeessnssececessesesssseeceesesessttsseeeeesesesstsseeceeeeeestees 43 Ueno me Cll OO TOTUMRNTCE 43 NS VD NA ee a e a E se scatiadeeaaais aaanedaasien 44 CANS I POC AY E coon der E EE E E EE TEE AEE E E E 46 Search Calls O 47 SEIN CU RR 40 Accessing Call seo E S NR
60. Columns Abandoned Calls Summary back not have been called back over the Report Period over the Report Period back over the Report Period Abandoned Calls Total Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the abandoned Call The duration that the caller waited for before hanging up Abandoned Calls That Were Lost Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the abandoned call The name associated with the number called Abandoned Callers That Have Called Back In Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the abandoned call Calling Number Number of the caller if presented Calling Name Name associated with the calling number if configured in maximiser Destination Number The extension associated with the number called Destination Name The name associated with the number called Reports Vision Installation and Configuration Manual V1 5 0913 9 79 T n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Date yyyy mm dd amp Time hh mm ss in 24 hour format of the call when the original Calling Number dialled back Spoke To Extension Number Associated Name that the returning caller was connected to Abandoned Callers That We Have Called Back Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the abandoned call Calling Number Num
61. Columns Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Destination Name The name associated with the number called if entered on maximiser Number Dialled The number called Connected Duration The total time that this call was connected The cost associated with this call dependent on the Pricing Scheme entered Drill Down Report Standard drill down report available on Number Dialled Reports Vision Installation and Configuration Manual V1 5 0913 9 71 Vision Installation amp Configuration Manual Forwarded Calls Cost By User Cost Analysis Report Description pm Splicecom5 maximiser Produces a list of forwarded calls their associated costs and who was responsible for forwarding the call Forwarded Calls Cost By User For All Dates Today Time Filter between 00 00 AND 23 58 Datetime Forwarded By Source Name Source Number Target Mame Target Number Connected Total Cost 2010 01 15 08 16 44 Ros Leftley TO04 01628624158 00 00 30 0 015 2010 01 15 08 46 56 Bob Geddes TO Bob Geddes 07860427852 00 00 27 0 068 2010 01 15 09 03 09 Ros Leftley TO04 Ros Leftley 01442879662 00 08 58 0 269 2010 01 15 09 16 19 Abid Bhatti TA Abid Bhatti 07876202384 00 03 07 0 468 2010 01 15 09 19 48 Matt Hilder Ros Leftley T04 Matt Hilder 07890783618 00 08 23 1 258 2010 01 15 09 37 07 Robin Hayman T05 Robin Hayman 07785802384 00 00 08 0 023 2010 01 15 08 59 24 2206 01823287744 00 01 06 0 033 2010 01 15
62. Conglomo PLC 02084817787 00 00 58 0 02 2011 0906 10 41 34 Angela Collins Angela Collins 2004 01543258831 00 01 34 0 02 2011 0906 10 27 14 Simon Jones Simon Jones 2002 01738388883 00 01 05 0 02 2011 09 06 13 56 39 Angela Collins Angela Collins 2001 01885232703 00 01 05 0 02 2011 08 08 09 44 21 Simon Jones Simon Jones 2002 01213575238 00 01 05 0 02 2011 05 07 10 38 01 Angela Collins Angela Collins 2001 Conglema PLC 02084817787 00 00 38 0 04 2011 08 01 11 12 36 Simon Jones Simon Jones 2002 07952219980 00 00 20 0 01 2011 09 09 13 08 28 Angela Collins Angela Collins 2001 01815848784 00 00 40 0 01 2011 0909 08 15 54 Simon Jones Simon Jones 2002 01825523228 00 01 00 0 04 2011 0906 18 23 44 Simon Jones Simon Jones 2002 01237423138 00 01 03 0 01 2011 08 11 10 55 58 Simon Jones Simon Jones 2002 01738710984 00 01 01 0 01 2011 08 11 10 54 24 Simon Jones Simon Jones 2002 01244850825 00 01 28 0 01 058 5302 18 020 Grand Total 18 02 Configuration Options Report Period Select from 11 presets or Custom then select a start date end date and In Time Period Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format For Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report
63. E mAI 40 MIB OH ERROR RR eeen PP 52 ACCESSING the Reports eeeeeeeecceeccceeeeecccccceceeeesescecccecsecessnseeeccesseessnsseeeeceesesestseseceeseceesteseseeeesesesstteseeeeseeeetees 53 Mese RE eR EIU RN Rm 53 mss BEEN SO EUIS NIS NER u X X X 55 Peak TrUnK USADE NEN TRRTRORERRRERERRRRRRRRRRRRERERRCu A A 57 Peak Voicemail Port USAGE occ ceeeecceccccccceceesnccecccecseveesssececcessecessssececeesesessteseecessesesstsseceeseeeesntteseeeeeeees 59 Peak InitaMoaule UI i SO eT E EE EOE none ARE EERE RERE ETES 61 Outgoing Call Breakdown 20 ccceeeeccccecccceesecccccceceeeescseecceceseeeesnseesececseeesstseceecesseesstsseseeeesesessttsseeceseeeessstseeees 64 Oe OUMO OWS Call Users DY COST acetic a tutc cate tecceaestasacedetacace a a a a aaa ea ai 65 Itemised Cost Report o oo cece cece eeeceeeeeeececencccccccccecceceecereeseesttesscccecccececeeeesesecersettstttsseceececeeeeeeseesetsetttttttseeeceeeees 67 T tal Cost By Account COE NN R T 68 Frequently Called Destinations secuseedceisunsintetncnsnsdcacsuseseudensastndimietiindesaidedsnswldadeusesdanseiedsneannideessutudendsuscdcmnctus 69 MMOSL OAS Oa l S 70 Forwarded Calls Cost By USET ccieeeeeeeeeeeeccccccccccccecececeseeeesecsetsnsccccceccceceeeeeseceeetettntnnaceceeeceeeeeeeseettesstttttees 72 Cost Report Filtered By
64. Portal 24 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Upload the files SplicecoriS maximise Once you have edited your files or obtained the files from your provider you can upload them both in the import section Note that you must provide BOTH a prefix file and a pricing file for an import to be attempted SpliceCom Vision v1 4 8 Database LDAP amp Callserver Call Logging and Recording Report Settings Configure Recording Wallboard Images Pricing Groups Pricing Schemes Pricing Rates Administrator Utilities Import New Pricing Scheme Files for Default Pricing Scheme Prefix File CAUK BT ISDN prefix csv Pricing File CAUK BT ISDN price csv E Export Pricing Scheme File for Default Pricing Scheme Download Prefix File for Default Pricing Scheme Download Pricing File for Default Pricing Scheme Click import If there are any errors you will be alerted at this stade Vision Admin Portal SpliceCom Vision v1 4 8 LDAP amp Callserver Call Logging and Recording Report Settings Configure Recording Wallboard Images Pricing Groups Pricing Schemes Pricing Rates Administrator Import Scheme Files Vision Installation and Configuration Manual V1 5 0913 9 25 Vision Installation amp Configuration Manual SplicecomS maximise You can then view the data imported within the relevant pricing scheme 26 Database LDAP
65. SQL is running on this server and is yet to be configured Please enter the details below to complete the installation Please select a password for mysql root access MYSQL Root Password rootos40 The SpliceCom Applications will use their own user to access the database Please choose a username and password MYSQL User tc MYSQL Password te17ps00 If you wish to change the name of the database please edit below Database Name TC splicecom Set Installation 14 Vision Installation and Configuration Manual V1 5 0913 9 14 15 16 17 18 19 Installation Vision Installation amp Configuration Manual Splicecom gt maximiser Select Set when ready After the database structure has been created the LDAP settings page is displayed These settings will allow the Vision server access to the database on the maximiser system In the Callserver IP Address field enter the IP address of a Call Server If there is only one Call Server on the system enter the IP address for this call server On a multiple call server site it is recommended that you enter the address of the local call server In the Manager Login fields enter the name and password of an administrator on the maximiser system that has full administrator rights SpliceCom Vision Setup Callserver IP Address 192 168 0 1 Manager Login Username Manager Manager Login Password Select Next when ready The next screen will display all the Call Servers found on the sy
66. TC splicecom Set 8 Once entered this will then carry on forward to through the setup process please refer to the Installing Vision section from page 11 for further details 9 At the end you will need to reboot the Mac server If you cannot remember the User name and password for MySQL database use a terminal application to view the entries in cat admin cfo stored in SpliceCom Confis Generate SSL Certificate This facility will enable https access to the Vision database Please refer to Support for further details if this facility is required SQL Health Check This option will run a few command lines to repair the SOL database when required and instructed by SpliceCom Support Public IP Address This option is used with Total Control only Please refer to Support for further details if required Clear Collection Status This facility will clear any error messages displayed in the Vision portal within the Call Logging and Recording Status screen displayed when Logs is selected when for example a Call Server has been removed from the system Upgrading Vision When a new version of Vision is available it will be made so via the forums Firstly back up the database as described in the Do Backup section from page 127 Maintenance Vision Installation and Configuration Manual V1 5 0913 9 129 p n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser 2 Download the new Vision software
67. ackupfile date Y m d sql Assuming the SQL database is using the default setup otherwise use the relevant database name and password Make the file executable sudo chmod 755 SQLBackup This can then be run from the command line as cd SpliceCom sudo SQLBackup or run via a crontab by adding the following entry to the etc crontab file 59 23 root SpliceCom SQLBackup Generating demonstration call logs Available with Vision is the ability to import dummy call logging information that can be used for demonstration purposes Your maximiser system must contain two extensions numbered 2001 and 2002 and a Department with an extension number of 8000 in order to use this data Open the Vision Admin portal 2 Click on any link within the Admin portal e Database 3 Edit the URL displayed in the Address Bar so that eo database is changed to Generate eg http 192 168 0 251 visionadmin Admin cgi sessionld 1770745928 amp pagename generate Run this URL 5 Click on the Generate button This will clear any call logging information currently stored and create a dummy database of call logging information Please note that the Clear button will clear all existing call logging information This is useful if wish to clear the demonstration data and start using the Vision server for live call logging Maintenance Vision Installation and Configuration Manual V1 5 0913 9 135 Vision Installation amp Configuration Manual Index
68. ailable the call will still take place C Mandatory a call must be recorded and will not take place if the relevant voicemail resource is not available d Random arandom number of calls are recorded e Disable all call recording is prohibited From the Set Archive list select Yes This will create a Voicemail Contact in the Department s configuration which will deliver the recording to the Vision server and delete it from the voicemail server Call Recordin Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser 17 Select Update when ready 18 The new settings will be displayed in the Record Mode and Archiving Configured columns and will update the Departments configuration on the system database Calls to the DDI Plan entries configured will now be recorded For details on how to access these recordings please refer to the Call Logs section from page 43 Recording Outgoing Calls All calls on a specific Dial Plan entry internal or external calls or LCR Plan entry external calls only can be automatically recorded A Department called OutboundRecordings must be created and configured for call recording Each 1 minute of recording take 0 5 MB of disk space This facility can be configured as follows In Manager open the relevant Dial Plan entry or LCR Plan entry 2 From the Action list box select DialRecord Dial Plan Entry Details Number Match Act
69. all SUSE use this command if you have the Linux install CD available or Installation Vision Installation and Configuration Manual V1 5 0913 9 i Vision Installation amp Configuration Manual Splicecom 5 maximiser Enter sudo install SUSE net use this command if you do not have a Linux install CD available but the Linux PC will need an internet connection 10 When prompted for the root s password enter the password for the root user on your Linux PC m Vision sudo x uy amp File Edit View Bookmarks Settings Help cecomgalinux upup cd Desktop scomalinux upup Desktop tar xf Vision Linux 1 4 8 tar tar omalinux UpUp Desk top gt 1s splicecom linux upup Desktop gt cd Vision splicecom linux upup Desktop Vision gt ls Wsplicecom linux upup Desktop Vision gt sudo install SUSE 11 The install will start Wait for the prompt to return to indicate that this stage of the installation is complete 12 Via your browser open the set up screen by entering The IP address of the Linux PC visionadmin Setup cgi eg 192 168 0 252 visionadmin Setup csi 13 The Vision set up screen will be displayed amp SpliceCom Vision Setup Mozilla Firefox v 2 X Fille Edit View History Bookmarks Tools Help amp SpliceCom Vision Setup v Qo 192 168 0 252 isionadmin Set vlel av Google e 4 SpliceCom Vision Setup Welcome to the SpliceCom Vision Setup The details you enter here will be used to conf
70. all Cost Alarms setup cost limits to trigger email alerts to be sent on call completion Existing alarms admin splicecom com Sat Sun 00 00 Hourly Total 20 00 Aaa Call Duration Alarms Setup call duration limits to trigger email alerts and disconnect call Existing alarms admin asplicecom com Sat Sun Add Block Outbound Calls If the Block Outbound Calls option has been selected in an alarm and this alarm is triggered this will turn on the Outgoing Call Bar field in all ISDN and SIP trunks on the system To return the system to normal so that outbound calls can be made the Outgoing Call Bar field in all the ISDN and SIP trunks must be disabled via the Manager application Alarm Emails When an alarm is triggered the following examples show the information provided within the email that is sent Reports Vision Installation and Configuration Manual V1 5 0913 9 111 i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser From flyspray splicecom com Subject Vision Call Cost Alarm Date 31 October 2012 12 08 51 GMT To Robin Hayman Call made by Charles Huggett at 2012 10 31 11 55 00 cost 1 44 This call triggered the following alarm Alarm Type single Call Owner robin hayman Limit 1 00 Group All Users On Every Day From 0800 To 1800 Call details may be found in this Itemised Cost Report or this Transfered Calls By Cost Report Click on the Itemised Cost Report l
71. and and expressed as a percentage during each hourly timeband timeband timeband and expressed as a percentage during each hourly timeband hourly timeband calls and expressed as a percentage during each hourly timeband percentage during each hourly timeband Drill Down Report Standard drill down reports available on Total Answered and Abandoned Incoming Call Breakdown by Hour Call Performance Profile Report Description Identifies incoming call flow on an hourly basis over the required period Breaks down incoming calls into those that have been connected those that were forwarded to voicemail and those that were abandoned This report is for Incoming external calls only it does not include DDI to DDI calls Reports 04 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Spliceco m maxim iser Incoming Call Breakdown By Hour For All Dates From 2012 11 01 To 2012 11 30 Last Month Time Filter between 00 00 00 AND 23 53 59 eee Voicea Abandoned Interval Calls Total sub 5 sec Max Wait Avg Wait Max Talk Awg Talk Total Talk Total Max Wait Awg Wait Total Max Wait Avg Wait Wait 20 00 00 58 01 00 01 58 z 00 02 58 03 00 03 58 04 00 04 59 05 00 05 58 08 00 06 58 20 00 20 59 BEEN 21 00 21 59 i ff 22 00 22 59 ee 23 00 23 55 1 00 01 41 00 01 41 31015 00 11 31 00 01 34 Configuration Options F
72. and will not take place if the relevant voicemail resource is not available e Random arandom number of calls are recorded Disable all call recording is prohibited e Trunk all external incoming calls will be automatically recorded The User will be unable to turn off recording via their handset The User can activate the recording of incoming internal calls by selecting the relevant Record button icon on their handset 6 From the Set Archive list select Yes This will create a Voicemail Contact in the User s configuration which will deliver the recording to the Vision server and delete it from the voicemail server Select Update when ready 8 The new settings will be displayed in the Record Mode and Archiving Configured columns Call Recording Vision Installation and Configuration Manual V1 5 0913 9 29 d Vision Installation amp Configuration Manual Splicecom maxim Iser TTF Departments LDAP amp Callserver Users ODIs Call Logging and Recording Report Settings Configure Recording Name Extension Record Archiving MessageBox License Wallboard Images Mode Configured Info Pricing Groups Alice Barker 2007 Resource Yes Pricing Schemes Pricing Rates Amy Jordan 2013 Resource Angela Collins 2001 Resource Administrator Emma Pearson 2008 Resource Jacob Wise 2006 Resource Jane Burrows 2016 Resource June Whitham 2004 Resource Maggie Sutton 2009 Resource Utilities Malcolm Brown 2003 Resource Marcus Beal 20
73. ape health via S M A R T Samba SMB CIFS file and print server Enables automated checkins with smolt Splash screen setup kills animation after network start Startthe system logging daemons VirtualBox Linux Additions kernel modules X Display Manager MT mmt Canar 4 M4 Startthe sshd daemon Enable Disable Hain Cancel When you have finished check that the list of services displays Yes in the Enabled column for sshd Power Management It is recommended that the Linux PC is not set to hibernate or shut down after a certain amount of time otherwise it will be unable to collect data or provide the Vision services Installation Vision Installation and Configuration Manual V1 5 0913 9 5 n Vision Installation amp Configuration Manual Spliceconi maximiser On a Linux PC running the KDE version from the Kickoff Application Launcher select the Applications tab then System Settings Select Power Management and within the relevant Power Profile ensure that the Suspend Session option is not set to Hibernate or Shut Down Machine View Devices Help x eo Power Profiles modified System Settings Qu qu c Q9 home Heo Configure Power Management Profiles PA Yx Global settings pi Aggressive powersave iv 4 Display Brighmness Powersave Level E Dim Display nate ap ee imet do 5 eee After 10 min o i r 1360 min
74. atically populated Un checking the box alongside each entry means that these search results will not be included in the For box Call Type Tick boxes for Internal and or External calls Reports Vision Installation and Configuration Manual V1 5 0913 9 69 Vision Installation amp Configuration Manual NN Splicecom 5 maximiser Report Columns Times Called The number of times that this number has been called over the duration of the M Period Number Dialled The number called o number called duration of the Report Period duration of the Report Period Drill Down Report Standard drill down report available on Number Dialled Most Expensive Calls Cost Analysis Report Description Produces a list of the most expensive individual calls based on cost Shows the number called and who made the call Produces a bar graph for the 20 most expensive calls and a table for all calls Most Expensive Calls For All Dates This Month Time Filter between 00 00 00 AND 23 59 59 Top 20 most Expensive Calls All Cost 2 I Cas loo D e a 2 B RN S s s amp s dg FF s 2 X s B k Wd IN R Bow d x Go os A A o WY amp Be E 2 FE g 92 i 8 rr e d k amp e 2 2 B Z2 a c a o a ce o c o ce o c o c a c o c a Number Dialled Time Forwarded By Cost Centre Name Extension Destination Name Number Dialed Duration 5 Cost 2011 08 02 18 28 28 Betsy Jones Betsy Jones 2004 0189777
75. ayman 705 00 04 11 00 03 49 0 000 Configuration Options Searches for entries in the Contacts database matching the text entered FOr Searches for any of the entities that appear on the Show line that match the text entered means that these search results will not be included in the For box Inbound Outbound Both Inbound Outbound select whether to report on incoming calls only outgoing calls only or both Report Columns Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Name of the caller if entered on maximiser Number of the caller if presented Target Name The name associated with the number called Reports Vision Installation and Configuration Manual V1 5 0913 9 103 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser The cost associated with this call 2 Outbound or Forwarded call answered Outbound or Forwarded call unanswered oS Drill Down Report Standard drill down report available on Date amp Time Standard Drill Down Report Where available drill down reports are presented in the following format unless stated otherwise Contact Report For All Dates Last 90 Days Time Filter between 00 00 AND 23 59 Filtered on 2009 12 01 15 04 05 Date amp Time Source Destination Extension Forwarded By Ringing Connected Cost 2009 12 01 15 04 05 Robin Hayman Ros Leftiey Ros Leftiey 00
76. ber of the caller if presented Calling Name Name associated with the calling number if configured in maximiser Destination Number The extension associated with the number called Destination Name The name associated with the number called Retried at Date yyyy mm dd amp Time hh mm ss in 24 hour format of the call when the original Calling Number was called back Called By Extension Number Associated Name of the person who called back the original caller Drill Down Report Standard drill down available on Date and Retried At Incoming Call Response Call Performance Profile Report Description Shows how quickly calls to a Department or Reporting Group were answered how many went to voicemail and how many were abandoned Results are Srouped in hourly time bands Reports 80 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Report Incoming Call Response For All Date Range This Week Incoming Call Response Answered Calls Ans 10 205 Ans 20 305 Ans 30 455 Ans 45 60s Ans gt 605 Total Volcemall Total Abandoned 140 126 112 E 98 G 84 5 70 T 56 E 42 z 28 14 0 Don A 8 Ah A E 8S F amp F A D amp A D amp amp B n An A B B amp B m S 5 9 9 3 5 55 59 t rl 7 T Xi F T F FF amp 89 8 a sx 8 8 amp a 8 8 8 2 amp amp 8 8 8 8 8 amp amp zz 2 86 8 8 5 5 H S 3 wu um Um 2 eu c E
77. bsequent versions of software therefore please refer to the forums for the version required for the version of Vision you are installing Call Server set up Voicemail Ports Each Voicemail Port on the maximiser system must be configured with the relevant Call Server to ensure accurate data is displayed in the Voicemail Port Usage report Where voicemail is being hosted by an external PC the H323 address field must also contain the IP address of this PC In most configurations these fields will already have an entry but this will need to be checked 1 Using Manager open the Voicemail Port 2 In the Call Server field enter the relevant Call Server 3 If voicemail is being hosted by an external PC in the H323 Address field enter the IP address of this PC Installation 2 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom5 maximiser Where a multi Call Server site is using the default Builtln Voicemail Port only additional Builtln Voicemail Ports must be created for each Call Server Again this is to ensure accurate data in the Voicemail Port Usage report Create a new Voicemail Port called BuiltIn this is case sensitive for each Call Server and in the Call Server field enter the relevant Call Server General Voicemail Port Details BuiltIn Name BuiltIn Description Internal Voicemail Ports Product Version 3 2 1120 Call Server CallServer 00 07 d9
78. ce sudo rm r usr local my If no error messages are displayed after you enter each line the command has been accepted and actioned You can use the Up arrow on your keyboard to display the previous line entered This can be amended and will save you typing in the same text in again 8 From the Terminal menu select Quit Terminal or press Q 9 Reboot the Mac from the Apple menu select Restart Vision will no longer be running Schedule a backup of the SOL database Linux version only Running a SOL backup adds overhead to the Vision server and locks certain tables within the SOL whilst the backup is being taken This could have a negative effect on the efficiency of the Vision server Therefore it is recommended that SOL backups are scheduled to run at a quiet time as follows Create the following file and make it executable When you run this it takes a backup of the SOL database and names it backupfileyyyymmdad in SpliceCom backup Maintenance 134 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser cd SpliceCom sudo vi SQLBackup and add the following commands to it bin sh cd SpliceCom backup sudo touch backupfile date Y m d sql sudo chmod 777 backupfile date Y m d sql sudo chown wwwrun backupfile date Y m d sql mysqldump hex blob skip comments socket tmp mysgl sock h 127 0 0 1 uroot pr00t0940 TC_splicecom gt b
79. ceconi5 maximiser Appendix A Call billing diagram Call Log Record Administrator The Administrator section of the Vision Admin Portal allows you to change the email address and password for the Administrator that was created during installation This is the only Administrator that can access the Vision Admin Portal SpliceCom Vision v1 0 33 Database LDAP amp Callserver Call Logging and Recording New Admin Email Address Report Settings Configure Recording New Admin Password Wallboard Images Confirm New Admin Password Pricing Groups Pricing Schemes Pricing Rates Current Admin Password Administrator Utilities Vision Admin Portal Vision Installation and Configuration Manual V1 5 0913 9 27 lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Utilities The Utilities section of the Vision Admin Portal enables you create a back up of the Vision database and to perform a factory default of the database Please refer to the Maintenance section from page 127 for further details Vision Admin Portal 28 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Call Recording Licensing In order to record calls and access these recordings via Vision the required number of VisionRecording licences must be installed You will require one licence for each concurrent recording All calls are record
80. ch focus on providing the detailed and summary information that are required to effectively measure and therefore manage telephony on a business wide basis To aid the decision making process this guide provides a description of each report detailing the exact definition of all the terms using within the reports This significantly aids administrators and managers in 52 Reports Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser understanding how each Department and the business as a whole is performing and therefore assists in making the correct decisions to further improve the overall company performance Each of the standard Vision Reports can be run over a range of dates the Report Period The options for the Report Period are Today Yesterday This Week This Month This Year Last Week Last Month Days 30 Days 60 Days 90 Days Custom allows any Start Date and End Date to be defined A specific time period during the day can also be specified with a start and end time in 24 hour format Each report can be printed or exported in a CSV format The reports are divided into three major categories Capacity Planning Cost Analysis and Call Performance Profiles If an Uplift and or VAT have been configured within the Vision Admin portal Report Settings these will be automatically displayed when creating a Cost Analyis Report These can be ame
81. ch Call Servers you want to log and record calls Please note that the MySQL Database user name and password stays the same 128 Aa UW N 5 Open the Vision Admin portal Select Utlities Click on the Factory Default link You will get the following warning window Warning Factory defaulting your Vision server will delete all call logs and configuration Also delete recordings C Are you sure you want to continue Ths may take up to 10 seconds Tick Also delete recordings option if required Maintenance Vision Installation and Configuration Manual V1 5 0913 9 D Vision Installation amp Configuration Manual Splicecon5 maximiser 6 Click on the Yes button 7 The Vision software will default and then send you back to the Vision Setup screens where you will need to enter the current MySQL Database User name and password These were set up during the original Vision installation as per this example screenshot SpliceCom Vision Setup SpliceCom Vision Setup has detected that MySQL is running on this server and is yet to be configured Please enter the details below to complete the installation Please select a password for mysql root access MYSQL Root Password rODtOD40 The SpliceCom Applications will use their own user to access the database Please choose a username and password MYSQL User tc MYSQL Password tc17ps00 If you wish to change the name of the database please edit below Database Mame
82. cluded in the For box Call Type Tick boxes for Internal and or External calls Report Columns Timeband divided into hourly segments No of Calls Total number of calls during each hourly timeband hourly timeband than 5 seconds during each hourly timeband timeband timeband timeband timeband during each hourly timeband Connected Total Talk The total lensth of time that all calls were connected for during each hourly timeband voicemail during each hourly timeband voicemail during each hourly timeband timeband timeband timeband Drill Down Report Drill down on Interval generates the Incoming Call Breakdown By Day report Standard drill down reports available on No of Calls Total Connected Total Voicemail Total Abandoned and Sub 5 Seconds Connected gives a breakdown of all calls in that category during the week on an individual basis Reports Vision Installation and Configuration Manual V1 5 0913 9 91 i Vision Installation amp Configuration Manual Splicecom5 max miser Incoming Call Breakdown by Month Call Performance Profile Report Description Identifies incoming call flow on a calendar month basis over the required period Breaks down incoming calls into those that have been connected those that were forwarded to voicemail and those that were abandoned This report is for Incoming external calls only it does not include DDI to DDI calls Incoming Call Breakdown By Month For Main Da
83. d Calls 2 Extn2017 2047 18 52 22 11 2009 amp E Extn2017 017 18 51 22 11 2009 f E Extn2017 017 18 5122 11 2009 f gin n E Extn2017 017 18 48 22 11 2009 ype E Extn2017 017 1847 22 11 2009 f Divert ce Remote v Working DD Of v Please refer to the Vision Mobility User manual available on the SpliceCom website for further information on how to use this application If you wish to use this application on an iPhone enter the following URL http ip address of vision server visionmobility iphone c i If you wish to use this application on a Blackberry or HIC mobile phone for example enter the following URL http ip address of vision server visionmobility basic c i Vision Portal 42 Vision Installation and Configuration Manual V1 5 0913 9 p vision Installation amp Configuration Manual Spliceco 15 maximiser Call Logs Accessing the Call Logs To view the logs via the Vision portal a user will require a Manage account as described in the Configure Managers section from page 37 The Manager will have full ri hts to view all User and Department call data unless Permissions to specific Users and Departments are configured Using the Call Logs The Logs link in the Main Menu of the Vision portal will show live call logging for the system This page will update every 30 seconds and display up to 30 calls The most recent calls are displayed at the top This page will also indicate that Vision has co
84. d Ltd 02085382355 Simon Jones 2002 2002 00 00 12 00 00 09 18 10 58 42 2009 11 Angela 2001 1583254002 00 00 16 00 00 09 18 Collins 10 58 38 2009 11 Highl imon 02085382355 InboundRecordings 8009 ILeaveRecording 00 00 04 00 00 03 18 Jones 10 58 11 2009 11 Highland Ltd 02085382355 Simon Jones 2002 2002 00 00 07 00 00 04 18 10 58 08 2009 11 Angela 2001 1583254002 00 00 11 00 00 04 18 Collins 10 58 04 2009 11 Highl imon 02085382355 00 00 10 00 00 00 18 Jones 10 44 05 2009 11 Highland Ltd 02085382355 Simon Jones 2002 2002 00 00 17 00 00 10 18 An 4 m0 Call Loos Vision Installation and Configuration Manual V1 5 0913 9 43 lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Date this column will display the date and time the calls was made or received Source Name this column displays for Outgoing calls the name of the User who made the call Incoming calls the name of the external contact the call has been received from if the Source Number has been matched in the Contacts database or name of the User ringing from a number stored in their User configuration If no match was found the entry in this column will be blank Source Number this column will display either the extension number of the User who made the call or the incoming CLI received with this call Destination Name this column will display Internal calls the name of the User or Department th
85. d Time The total time that this call was connected Drill Down Report Standard drill down report available on Name Calls Abandoned In Auto Attendant Call Performance Profile Report Description Shows how many calls were abandoned whilst connected to individual Auto Attendant numbers and when Ideal for checking which auto attendant routines are well received and which might need some more fine tuning of structure and or announcements Report Calls abandoned In AA For All Date Range Last 90 Days Attendant Total Under 10s Under 20s Under 30s Under 45s Under 60s Over 60s EA Agency Sales EA Demo Main EA Demo Management EA http 192 168 0 1 VXML AbsenceLine php IEA http 192 168 0 1 VXML SalesMenu php e e e Configuration Options Report Columns Attendant Name of the Auto Attendant as configured on maximiser Total number of calls to the Auto Attendant that were abandoned Under 10 seconds Total number of calls to the Auto Attendant that were abandoned before 10 seconds Under 20 seconds Total number of calls to the Auto Attendant that were abandoned before 20 seconds Under 30 seconds Total number of calls to the Auto Attendant that were abandoned before 30 seconds Reports 102 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Under 45 seconds Total number of calls to the Auto Attendant that
86. d by Port Capacity expressed as a percentage Reports 60 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Drill Down Report Drill down on Date gives graph and statistics broken down into hourly segments Report Voicemail Port Breakdown Far 1 Date Range From 2009 11 03 To 2009 11 04 Voicemail Port Breakdown E Usage Peak VM Peak AA Peak Recording Peak Conference Peak EA Peak Queue 7 amp T5 5 53 He 52 d 1 o E A amp E n E E E E E n o go A E A d e 5 8 3 8 8 5 e Fe 22 2 GERA 9 8 8 8 8 8 8 8 8 S 8 8 8 8 8 8 8 8 8 8 BB 5 5 8 E A E S E B 2 070 2 2 2 0 2 Interval Interval EA Capacity Peak Usage Peak VM Peak AA Peak Recording Peak Conference Peak EA 00 00 00 58 i Dn Ss Saas 01 00 01 59 SS DIEN DENN aaa 02 00 02 59 D SL LLL LLL LL LLL 03 00 03 58 ENDE 04 00 04 58 i ee as 05 00 05 59 gegen uu ur 06 00 06 59 50 Low 3 2 07 00 07 59 62500 1 4 2 4 d 3 08 00 08 59 7 00 2 2 3 2 3 09 00 09 59 750 1 44 6 8 3 10 00 10 59 TOO 103 1 8 2 2 11 00 11 58 TOO 1 3 4 2 3 12 00 12 58 T0000 31 2 8B 4 2 13 00 13 59 81 50 1 3 BE 2 3 14 00 14 58 es 3 2 2 3X 2 2 15 00 15 58 M0000 1 3 1 4
87. d in 24 hour format FOr Searches for any of the entities that appear on the Show line Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Forwarded By The user who caused this call to be forwarded Name of the caller if entered on maximiser Source Number The external or extension number from which the caller placed the call if presented Target Name The name associated with the number called if entered on maximiser Target Number The number called The total time that this call was connected Total Cost The cost associated with this call Drill Down Report Standard drill down report available on Date amp Time Reports 72 Vision Installation and Configuration Manual V1 5 0913 9 wa Vision Installation amp Configuration Manual Splicecom maximiser Cost Report Filtered By Cost Centre Cost Analysis Report Description Produces a list of forwarded calls and their associated cost centres Cost Report Filtered By Cost Centre For All Dates Today Time Filter botween 00 00 AND 23 59 Ros Loftloy Datetime Cost Contro Source Name Source Number TargetNamo Target Number Connected TotalCost 2010 01 15 06 18 44 Ros Leftiey Ros Lefley 704 01628824158 00 00 30 0 015 o 00 00 30 001 Bob G
88. dule Virtual Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage a Zz 2 z 2 E 5 s Date Date Peak Concurrent Usage Peak Outbound Usage Peak Inbound Usage Maximum Trunk Capacity Peak Percentage Used Mon 2nd Nov 2T 20 20 30 50 00 Tue 3rd Nov 2B 20 17 30 53 33 Wed 4th Nov 22 21 16 30 T3 33 2B 21 20 30 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format List automatically populated from the maximiser database Report Columns Day Date and Month that date outbound calls on that date calls on that date obtained from the trunk licences registered on maximiser expressed as a percentage Drill Down Report Drill down on Date gives graph and statistics broken down into hourly segments Reports 58 Vision Installation and Configuration Manual V1 5 0913 9 d SplicecomS maximiser Vision Installation amp Configuration Manual Report Peak Trunk Usage By Hour For SIP Module Virtual Date Range From 2009 11 02 To 2009 11 03 Peak Trunk Usage By Hour SIP Module Virtual Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage un Trunk Used e Pd 8 8 8 Z OG 9 82 8 89 9 9 9 8 8 8 8 OP G 9 9 8 GB B 2 3 8 8 3 8 539 EEE EET 5 i5 9 8
89. e The Quick Reports saved with this report will be displayed at the top right hand corner Quick Reports Transferred Calls Select the Quick Report required A report using the criteria saved in the Quick Report will be created Call Alarms The Call Alarms feature enables Vision to be configured to send an email in the event of an exceptional number of calls or call duration which might indicate the system is a target of fraud All outbound ISDN and SIP trunks can also be closed down at the same time to stop all outbound calls Please note the maximiser system must be running v3 2 1568 or higher for this feature to be available Main Menu Reports Live Wallboards Logs Call Cost Alarms Setup cost limits to trigger email alerts to be sent on call completion Existing alarms Reporting Groups Scheduled Reports Call Alarms Call Duration Alarms Configure Mobility Setup call duration limits to trigger email alerts and disconnect call Configure Managers Existing alarms Create a Call Cost Alarm 1 2 3 4 Reports Within the Vision Portal click on the Call Alarms link Under Call Cost Alarms section click on the Add button The Select Cost Alarm Criteria dialogue box will be displayed In the For field enter the User or Reporting Group that the call costs are to be compared against If left blank the cost of calls will be checked against all Users Vision Installation and Configuration Manual V1 5 0913 9
90. e Calls In Today link will display all incoming external calls received today Call Logs 44 Vision Installation and Configuration Manual V1 5 0913 9 d vision Installation amp Configuration Manual Splicecom 5 maximiser Today s Inbound Calls Bonorte For All Live Wallboards Date amp Source Destination Extension Forwarded By Ringing Connected Cost Logs Time 1583254001 Main Carol Smith 00 00 06 00 00 26 Reporting Groups is 8000 2002 13 04 24 Scheduled Reports 2011 02 Highland Ltd Main Carol Smith 00 00 22 18 02085382355 8000 2002 Configure Mobility 12 13 48 Configure Managers Highland Ltd Main Berbers Evans 00 00 04 00 01 04 8000 2001 Highland Ltd Barbara Evans LeaveVoicemail 00 00 10 Calls In Today 02085382355 2001 Calls Out Today 13 20 01 The most recent call will be displayed at the bottom If a call has been recorded the Speaker icon will be displayed on the ri ht hand side of the call Date amp Time The time and the date the call was received Source The incoming CLI received with this call if presented If this CLI is matched in the Contacts database the contact name will be displayed with the number Extension The User and extension number or voicemail that answered the call If the call was routed to a Department this column will show which Department member answered the call If the call was routed to a User account this column will show which User picked up the call or which User the call was f
91. e MySQL nani tae Commands end with or q Your MySQL connection id is 2707 Server version 5 5 16 log Source distribution Oracle and or its affiliates All rights reserved Oracle is a registered trademark of Oracle Corporation and or its affiliates Other names may be trademarks of their respective owners Type help or h for help Type c to clear the current input statement mysql gt UPDATE mysql user SET Password PASSWORD WHERE User root Query OK 4 rows affected 0 0 Rows matched 4 Changed 4 Warnings 0 mysql gt FLUSH PRIVILEGES Query OK O rows affected 0 01 sec mysql gt Drop database TC a EMEND Query OK 91 rows MESE LO ee quit m splicecom bash File Edit View Bookmarks Settings Help ani eeeone hi nue Upup gt sudo rm r SpliceCom root s pas splicecomglinux upup mysql uroot re h 127 0 0 1 Welcome to the MySQL monitor Commands end with or g Your MySQL c ction id is 2707 Server version 5 5 16 log Source distribution Copyright c 2 z Oracle and or its affiliates All rights reserved Oracle is a registered trademark of Oracle eee and or its affiliates Other names may be trademarks of their owners Type help or h for help Type c to clear the current input statement mysql gt UPDATE mysql user SET Password PASSWORD WHERE User root Quer y OK 4 rows affected 0 02 sec ows matched 4 Changed 4 Warnings O mysql gt FLUSH PRIVILEGES
92. e any other changes required to the Report criteria Select Update Scheduled Report ownership A Manager will only be able to edit a Scheduled Report that they have created unless they have Configure Manager rights The Administrator or a Manager with Configure Manager rights can edit all Scheduled Reports All Managers will be able to see the scheduled reports but the link on the Report name will only be available on a Scheduled Report they have created unless they have Configure Manager rights Scheduled Reports Set up reports to be automatically emailed to you Existing reports john splicecom com Cost Report Filtered By Cost Andrew Brown The Previous Month First Day of the 06 00 Centre user Month april splicecom com Top Outgoing Call Users By Cost Previous 7 Days Every Friday 08 00 april splicecom com Outgoing Call Breakdown The Same Day as itis Every Day 08 00 Run Add Please note that only Managers with Manage as Queue and Manage as Agent permissions will be able to edit a Scheduled Report based on a Call Centre report Please refer to the Vision Call Centre Configuration manual for further details My Reports A Manager can specify the reports that he she uses on a regular basis and highlight them as favourite reports Reports Vision Installation and Configuration Manual V1 5 0913 9 107 gt di Vision Installation amp Configuration Manual Splicecom5 maxim Iser Report Categories These favourite reports can
93. e call was made to Outgoing calls the name of the external contact dialled if the number dialled is matched in the Contacts database or the name of the User dialled on a number stored in their User configuration Incoming calls the name of the User or Department the call was made to Destination Number this column will display the number dialled Internal calls the extension number of the User or Department the call was made to Outgoing calls the external number dialled Incoming calls the extension number of the User or Department the call was made to Answered by Number Internal and incoming calls only This column displays the extension number that answered the call This will show which member of a Department answered the call or will show where a call was forwarded to Answered by Name Internal and incoming calls only This column displays the User name of the extension that answered the call This will show which member of a Department answered the call or will show where a call was forwarded to Duration this will show the amount of time the call was active including ringing time Connected this column will show the amount of time from the call being answered to the call ending Cost this will display the cost of the call dependent on the Pricing Scheme being used When the Logs are displayed the Call Loos Menu is also available Call Logs Calls In T Calls Qut Today Search Calls Calls In Today Th
94. e time that it took for a caller to hang up during each hourly timeband Drill Down Report Drill down on Interval generates the Incoming Call Breakdown By Day report Standard drill down reports available on No of Calls Total Connected Total Voicemail Total Abandoned and Sub 5 Seconds Connected gives a breakdown of all calls in that category during the month on an individual basis Incoming Calls Breakdown by DDI Call Performance Profile Report Description Shows the number of calls received by a User or Department on all relevant DDIs or the number of calls on a specific DDI Incoming Call Breakdown By DDI For Charles Huggett Dates From 2013 06 01 To 2013 06 30 Last Month Time Filter between 00 00 00 AND 23 59 59 Number of Calls Per DDI Charles Huggett 287719 Charles Huggett 287700 Charles Huggett 01923282200 Charles Huggett DDI Target Calls Total sub 5 sec Max Wait Avg Wait Max Talk Avg Talk Total Talk Total Max Wait Avg Wait Total Max Wait Avg Wait 01923282200 Charles 11 00 00 00 00 00 00 Huggett 287700 Chares Huggett 1 REN EIU 00 00 00 00700700 00 08 97 00 03 83 00 08 93 BC 7 777 RN ICI DE RENI 287719 Chares Huggett 25 ME m 00 00 01 00 00 06 00 077 1091 1000102529 00 48 98 RC ERI ESPERE DUE DEDE of 31 2 00 00 14 00 00 03 00 09 50 00 03 04 01 30 20 4 00 00 18 00 00 12 2 00 00 02 00 00 02 Reports Vision Installation and Configuration Manual V1 5 09
95. ed but a recording can only be listened to if a licence was available at the time of the recording If more licences are installed this additional number of concurrent recordings can then be listened to Please note that recordings are deleted after 45 days if not licensed If you wish to store recordings on an external drive please refer to the Mounting Drives for Vision Record document available on the SpliceCom website Recording Incoming Calls Incoming calls to a User Department or via a specific DDI can be recorded and stored on the Vision server Each User and Department must have a MessageBox licence previously configured Incoming external and internal calls will be recorded Each 1 minute of recording take 0 5 MB of disk space Recording calls to a User The relevant User s configuration on the system database should be configured to enable call recording This can either be done via Manager or via the Vision Admin portal as follows Open the Vision Admin portal 2 Select Configure Recording 3 A list of all the Users on the system will be displayed 4 Select the tick box s for all the Users for whom calls are to be recorded or Click on the Select All button 5 From the Set Record Mode list box select the mode required e None automatic call recording will not take place e Resource a call will be recorded provided the relevant voicemail resource is available the call will still take place e Mandatory a call must be recorded
96. eddes 2010 01 15 06 45 55 Boo Go doa Boo Geddes 707 Bob Geddes 07860427852 00 00 27 0 068 00 00 27 E007 Ros Leftiey Datetime Cost Centre Source Name Source Number Target Name Target Number Connected TotalCost 2010 01 15 09 03 09 Ros Leftey Ros Lefiey 704 Ros Lefiley 01442879662 00 08 56 0 268 00 08 58 027 Abid Bhatti Datetime Cost Centro Source Name Source Number Tsrget Name Target Number Connected Total Cost 2010 01 19 09 16 19 Abid Bhatti Abid Bhatti n Abid Bhatti 07676202384 00 03 07 0 468 00 03 07 047 Ros Leftiey Datetima Cost Centre Source Name Source Number Target Name Target Number Connected TotalCost 2010 01 15 09 19 48 Ros Leftiey Ros Leftiey 704 Matt Hitter 07820783618 00 08 25 1 258 00 08 23 126 Robin Hayman Datetirne CostCentre Source Name Source Number Target Name Target Number Connected _ Total Cost 2010 01 15 Og 37 07 Rooh Hayman Robin Hayman 705 Robin Hay man 07785902394 00 00 08 0 023 00 00 08 002 Robin Hayman Datetine CostCentrm SourceName SourceNumber TargetName Target Number Connected TotaiCost 2010 01 15 02 50 24 2208 019232807744 00 01 06 0 033 2010 01 15 10 02 41 Robin Hayman Robin Hayman 705 Robin Hay man 07785902394 00 00 15 0 038 2010 01 15 100438 Robin Hayman Robin Hayman 705 Robin Hayman 07785902594 00 00 11 0 028 00 07 32 0 10 Configuration Options Report Period Select from 11 presets or Custom start date end date In Time Period Allow
97. epartments Users Departments you are monitoring Jacob Wise Jane Burrows June Whitham Set Background 3 Click on the name required and this entry will be added to the Users Departments you are monitoring list on the right hand side Search For Users Departments Users Departments you are monitoring Simon Jones Maggie Sutton June Whitham Malcolm Brown Margaret Smith Marcus Beal Mark Oak Set Background 4 The following options can then be configured if required Remove an entry To remove an entry from the Users Departments you are monitoring list click on the relevant entry within this list and it will disappear Set Background Click on the Set Background button to access the Wallboard Images loaded via the Vision Admin Portal Please refer to the Wallboard Images section from page 22 for further information Click on the Wallboard image required or the oe p Close icon to cancel 5 Select Add when ready Wallboards 120 Vision Installation and Configuration Manual V1 5 0913 9 ug vision Installation amp Configuration Manual Splicecom 5 maximiser BLF Status BLF Information June Whitham a The following icons will display the status of the User s or Department s extension N The extension is available The extension is receiving a call The extension is currently busy The User has Do Not Disturb set BLF Information On Call To Missed Calls Not Logged In
98. eport Filtered By Cost Centre See which cost centre was responsible for forwarded call costs Trunk To Trunk Calls See incoming calls that have been redirected extemally Absndoned Calls Overview Identify which Users Departments are losing calls l ing Call R Incoming calls to a department or group of departments See how quickly they were answered how many were missed and how many went to voicemail Incoming Call Breakdown By Hour See overall incoming call traffic for a given period Incoming Call Breakdown By Day See how incoming call traffic varies on a day by day basis Incoming Call Breakdown By Month See how incoming call traffic varies on a month by month basis Incoming Call Breskdown By DDI A breakdown of incoming traffic by DDI Overview By User See data regarding how many calls a user has made received and parked plus total time spent on calls Contact Report Report on all calls involving a particular contact which is configured on the maximiser Vision Portal Vision Installation and Configuration Manual V1 5 0913 9 A Vision Installation amp Configuration Manual Splicecom 5 maximiser If the Vision installation is running in trial mode this will be displayed at the top of this screen this will disappear when licences are loaded Running in Trial Mode Peak Trunk Group Usage 4 Peak Trunk Usage Measure your overall trunk capacity by Trunk View data regarding how much trunk capacity Group y
99. eports create cost alarms and design a wallboard This Manager will be able to view and analyse data on all Users and Departments However you can increase or reduced these rights as follows Please note do NOT make any changes to the Default Administrator account Amending a Manager s Security rights 1 Within the Vision portal select the Configure Managers link 2 Select the Manager you wish to edit 3 The following list will be displayed Assigned Security Available Security Configure Mobility Voice Recording Access Configure Managers Head Only Mo Reports Configure Mobility allows a Manager to enable the use of the VisionMobility application for a User Voice Recording Access allows a Manager to listen to call recordings Configure Manager allows a Manager to create additional Manager accounts and enable security rights and permissions for that Manager Read Only reduces the rights of the Manager to read only access The Manager will be able to view and search the call logs run reports use Quick Reports and My Reports and view a wallboard This Manager will not be able to create a wallboard create reporting groups or schedule reports or create Call Cost Alarms NO Reports the Manager will be able to view and search the call logs create wallboards schedule reports and create cost alarms He she will not be able to create or view reports Vision Portal 38 Vision Installation and Configuration Manual V1 5 0913 9
100. er this is not essential to the operation of Vision Please note that it is not necessary for a user account to be logged in on the Mac pc in order for the Vision server to be operational 1 From the System Preferences window click on Accounts 2 Click on the Login Options button at the bottom left hand corner of the window 3 From the Automatic Login list box select Disabled Installation Vision Installation and Configuration Manual V1 5 0913 9 gt di EEN Vision Installation amp Configuration Manual Splicecom maxim Iser o m AA A Accounts 4 Show all Cl My Account a Automatic login Disabled Y Other Accounts A Guest Account Sharing only Display login window as List of users Name and password V Show the Restart Sleep and Shut Down buttons f Show Input menu in login window V Show password hints f Use VoiceOver at login window f Enable fast user switching View as Name El LOC 1 Op ic EE id Click the lock to prevent further changes 2 4 Click on the Show All button at the top of the Accounts window to go back to the System Preferences window Licensing Before installing Vision it is recommended that you install the Vision licences purchased on to the maximiser system If licences are not installed Vision will run for 30 days as an evaluation version It will be fully functional but cannot be accessed after the 30 days Running in Trial Mode Reports Live Wal
101. firmation eeccecce Password TimeZone 10 Select Add when ready 11 You will be returned to the Configure Managers page and you will see the new Manager in the list 12 This Manager will now be able to log in to the Vision portal view the call logs create reports create reporting groups create schedule reports and design a wallboard This Manager will be able to view and analyse data on all Users and Departments Please note that if Vision is being run on an Apple Mac PC server it will take 5 minutes before the new Manager can be used to log in to the Vision portal The same applies to any changes made to a Manager s configuration When a Manager logs in to the Vision portal their Username must be entered in the Name field Vision Portal Vision Installation and Configuration Manual V1 5 0913 9 37 ww i Vision Installation amp Configuration Manual Splicecom5 maxim Iser To view this page you must log in to this area on 192 168 0 251 80 Password Required Your password will be sent unencrypted Name ABrown Remember this password The bottom panel of the Vision portal will display which Manager is currently logged to this session of the Vision portal Changing the security rights and permissions for a Manager When a Manager is created by default that Manager will be able to log in to the Vision portal view the call logs create reports create reporting groups create schedule r
102. forming you to open the Vision Admin portal Go to step 13 13 Open the Vision Admin Portal 14 Click on the Upgrade Database link this will update your SQL database 15 When the update is complete reboot the Mac or Linux PC 16 Once reboot is complete back up your database again Uninstalling Vision At present Vision can only be uninstalled manually Uninstalling Vision on an Linux PC To remove Vision from a Linux PC you will need to delete everything in the SpliceCom directory and delete the MYSQL database as follows 1 Open a Terminal session KDE version select the Kickoff Application Launcher then Terminal 2 Enter sudo rm r SpliceCom Maintenance 130 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Spliceco m maximiser m EE splicecom bash wl LA X File Edit View Bookmarks Settings Help splicecomalinux mkhi Documents cd splicecomglinux mkhi sudo rm r SpliceComB 3 When prompted for the root s password enter the password for the root user on your Linux PC You will be returned to the prompt if this has been entered correctly 4 Then enter the followin commands mysql uroot p mysq root password h 127 0 0 1 eg mysql uroot pr00t0940 h 127 0 0 1 CEs splicecom bash zx sy as File Edit View Bookmarks Settings Help splicecom linux upup sudo rm r SpliceCom id ES Ta oot s password splicecom linux upup gt mysql
103. gging Call Logging and Recording Call Logging Enabled Report Settings Please Select the callservers which you require to be collected for call log data Configure Recording Wallboard Images CallServer 00 07 d9 00 30 09 Do Not Collect 192 168 0 1 Pricing Groups z Pricing Schemes Call Recording Pricing Rates Call Recording Enabled Please Select the callservers and Voicemail ports which you require to be polled for call recording data Callservers Utilities CallServer 00 07 d9 00 30 09 Do Not Collect 7 h 192 168 0 1 Voicemail Servers Administrator 2 Please note that if the message The following Voicemail Ports have no location set Is this correct is displayed return to the Call Server set up section from page 2 and configure the relevant Voicemail Ports if required Utilities 19216801 Voicemail Servers Note The following Voicemail Ports have no location set Is this correct Name Builtin id 1 Update 2 Call Recording Time Plans Time Plans can also be assi ned to each Call Server enabled for call recording This means that Vision will only rab call recordings from the Call Server during the time specified by the Time Plan This is useful on a multiple call server site for example where you do want the links between all the sites taken up with downloading recordings The recordings can be downloaded out of office hours 1 Create your Time Plan on the maximiser sys
104. hentication is required In the Domain for Email Links field enter the domain name or IP address of the domain This will enable the links within the email being sent and therefore enable the drill down links within the report sent Vision Installation and Configuration Manual V1 5 0913 9 15 20 21 22 23 24 29 26 D Vision Installation amp Configuration Manual Spliceconi5 maxim Iser In the Currency Symbol field enter the currency symbol you wish to be displayed in the Reports By default this is set to From the Week Start Day list box select the first day of the working week By default this is set to Monday From the Week Length For Reporting list box select the number of days to be used when selecting This Week in a report By default this is set to 7 days spliceCom Vision Setup To use the scheduled reports facility you must enter details of your email server Email Server Email Address you your domain com Email Username Email Password Domain for Email Links Please enter the currency symbol for your location Currency Symbol e g 5 Please configure your working week settings Week Start Day Week Length for Reporting days Please note that changing the Week Start Day and Week Length fields does not stop calls being logged for the remaining days of the week Select Next when ready The following screen is used to set up administrator access to Vision either locally or rem
105. icemail total average and maximum talk time and average ring time For outbound calls the total number of calls made the number of these that were un answered the average talk time and total dial tone time is shown Ideal for tracking overall individual and or Departmental performance Reports 98 Vision Installation and Configuration Manual V1 5 0913 9 ow Vision Installation amp Configuration Manual Splicecom5 maximiser Overview By User For All Dates This Month Time Filter between 00 00 00 AND 23 59 59 Total Calls All Total Inbound Total Outbound 3 100 2 790 2 480 2 170 1 860 w 1 550 ly 1 240 ial 930 620 T 310 0 e m T Pd zt Z e em T4 T4 T T Erw E 2 E 2 s s EL F 5 E i T B z E T i 5 z un a E x m La User Inbound Outbound Dial Tone Name Total Total Direct Dept Answered Aband VM Talk Time Awg Max Avg Total Unans Total Awg Max Calls Time Calls Calls Talk Talk Ring Talk Talk Talk L Tme Tme ee eee Main 2094 2094 3094 a 1781 1332 1 Zz3 28 50 00 04 20 00 48 50 00 00 11 00 00 00 00 00 00 00 00 00 0 00 00 00 5000 Malcolm Barz arr 2 575 Eg 0 0 87 20 55 00 08 53 00 40 03 00 00 18 95 0 08 44 51 00 05 31 00 30 34 0 00 00 00 Brown 2003 Angela Bag 547 546 BAD 0 DO 54 41 58 00 07 28 00 28 08 00 00 23 83 g5 47 00 00 04 11 00 28 14 0 00 00 00 Collins 2004 Simon ER3 4489 11 438 445 1 O 61 36 45 00 15 37 00
106. ies Vision has been designed to deliver business critical information in an easy to understand manner wherever and whenever it s needed Vision offers four services Reports historical Recording capture Live real time amp Mobility freedom ea ve ba Vision Reports Vision Record Vision Live Vision Mobility Introduction Vision Installation and Configuration Manual V1 5 0913 9 T n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Installation Specifications Vision can be installed on the following systems Linux The minimum specifications for a Linux PC taken from a HP Proliant MicroServer is e OpenSuse 12 1 or above Gnome or KDE e Processor e AMD Turion I Neo N40L 1 5GHz e AMD RS785E SB820M chipset e Memory e Two 2 DIMM slots e 2GB 1x2GB Standard Apple Mac The minimum specifications for an Apple Mac PC is Intel Mac 2 0 Ghz Intel Core Duo 1 GB RAM 120 GB hard drive MAC OS X 10 5 or above If you wish to run Vision on a Mac OS X Server please refer to the Vision OS X Installation and Configuration Notes available on the SpliceCom website Please note that Vision is not supported on Lion Server or Mountain Lion Server The storage required on both systems will be dependent on how many calls will be recorded Maximiser Each call server bein used with Vision v1 4 will require software version 3 2 1568 or higher However this may change with su
107. if required i e when a call is made to a number e g 287700 it is checked against the number matches part of the pricing scheme more details in the Pricing Scheme section below if there are no corresponding number matches the international prefix is appended and the number is searched again So if the international prefix is 0044 we search for 0044287700 If this doesn t match a number the full prefix is added to the original number and we search again eg if the full prefix on the trunk is 00441923 we search for 00441923287700 in the number match There is no requirement to use the prefixes but it can help make your pricing more robust Vision Admin Portal 22 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser The final section in the Pricing Group is the Scheme Digit Match Override what this allows you to do is to price calls according to a different Pricin Scheme if they match a particular digit prefix Pricin Schemes A Pricing Scheme is a set of number matches and pricing rates used to assign prices to calls In the Pricing Scheme you can Import and Export Details more information in the Importing and Exporting Pricing Schemes section below This is also the section where you assign the number matches for pricing scheme For every number match you create you assign a Pricing Rate that you have created more details in Pricin Rates section below This allo
108. igure your new SpliceCom Vision system Before you start you should check the following Please have ready the IP address of the callserver you are connecting to plus the Manager username and password Have you entered your new licenses into your SpliceCom Maximiser if you chose NOT to install MySQL from the installer package you must have set up your database in accordance with the instructions provided by SpliceCom Are you ready to proceed Continue 14 Go to the Running the Vision Setup section from page 14 to continue the Vision installation Installing the Vision software on an Apple Mac PC The Vision software is supplied as a file called es Vision 1 2 8 mpks This can be downloaded from the SpliceCom website in a zipped format and will require unzipping on to the Mac s desktop Once the software file is available on the Mac the installation can start as follows Ensure that the Mac is connected and can communicate with the maximiser system Installation Vision Installation and Configuration Manual V1 5 0913 9 A Vision Installation amp Configuration Manual Splicecom maxim Iser 2 Double click on the software file 3 At the Introduction screen select Continue 4 At the Destination Select screen change the destination if required otherwise select Continue Please note that the Vision must be installed on the system drive 5 At the Custom Install screen select Continue 6 At the Standard Install screen selec
109. ilable on the Vision server All standard graphic formats eo bmp jpeg png etc are supported An image can be uploaded as follows 1 Click the Wallboard Images link 2 Click on Browse or Choose File 3 Select the file you wish to upload Upload a New Image Upload a New Image CADoi ti Choose File background2 Add 4 Click the Add button and the image will be uploaded to the Vision server and displayed on this page Call Pricing Pricing Groups We use a pricing group to group together a number of trunks that require billing to be handled in a common manner For example we may have a group of trunks which use a particular carrier to route their calls A pricing Sroup has a name to identify it and a Pricing Scheme assigned to it that dictates the call prices Pricing Schemes are the number matches and the costs associated more details in the Pricing Scheme section below In the Trunk Members section you can add trunks to the Pricing Group Any calls made on this trunk will now be priced according to the Pricing Scheme assigned to the group A Pricing Group that has a Trunk Member named Default dictates that any trunk that isn t assigned to any other specific Pricing Group will be treated as if it is a member of this Pricing Group When adding a Trunk Member you can assign an international prefix to it and a full prefix international STD This allows you to bill local international calls in more sophisticated manner
110. im A UW N Vision Portal 40 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Removing a User or Department from the Permissions list 1 Untick the fields under the View Call Logs and Listen to Recordings columns for the User or Department you wish to remove 2 Select Update 3 The User Department will be removed from the Permissions list Delete a Manager 1 Within the Vision portal select the Configure Managers link 2 Select the Manager you wish to delete 3 Click on the Delete button Configure Mobility The Configure Mobility link allows you to set up Users on the system to use the Mobility portal Vision Mobility allows a User to control his her handset via an application similar to the PCS 60 but accessed via a web browser Within the Vision portal select the Configure Mobility link 2 A list of the Users on the maximiser system will be displayed Use the search facility to find the User required 3 Select this User and a configuration form for the User will be displayed General Name Extn2001 Description Users Description Telephone Number 2001 Voicemail Access Code Remote Working Code Message Box License Record Mode None HH Mobility License C Update Apply Cancel Enter a Voicemail Access code for the User if not already configured 5 Enter a Remote Working Code for the User if not already co
111. ime Filter between 00 00 AND 23 59 Adam Houston Time Forwarded By Cost Centre Name Extension Destination Name NumberDialled Connected Duration Cost 2010 01 22 10 32 23 ADSL 01923286594 Adam Houston 07809121600 00 00 04 0 011 2010 01 22 10 33 49 ADSL 01923286594 Adam Houston 07809121600 00 00 10 0 025 2010 01 22 10 35 03 ADSL 01923286594 Adam Houston 07809121600 00 00 05 0 012 0 0 00 00 19 0 05 Bob Geddes Time Forwarded By CostCentre Name Extension Destination Name Number Dialed Connected Duration Cost 2010 01 22 09 10 07 Bob Geddes Bob Geddes 707 Steve Mills 07713252409 00 00 08 0 021 2010 01 22 09 09 23 Bob Geddes Bob Geddes 707 Bob Geddes 07860427852 00 01 09 0 173 2010 01 22 09 11 00 Bob Geddes Bob Geddes 707 Bob Geddes 07860427852 00 03 12 0 480 0 00 04 29 0 67 Configuration Options these search results will not be included in the For box Report Columns Destination Name The name associated with the number called if matched in the Contacts database on the maximiser Number Dialled The number called Connected Duration The total time that this call was connected The cost associated with this call dependent on the Price Scheme entered Drill Down Report Standard drill down report available on Time Reports Vision Installation and Configuration Manual V1 5 0913 9 67 we m n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Total Cost By Account Code Cost Analysi
112. in the previous screen Select Login when ready The Setup Complete screen will be displayed together with the URLs to the Vision portals SpliceCom Vision Setup Setup complete Status MYSQL You must now reboot the Vision Server to complete the setup process A a y LDAP Once you have done this you can view the following portals y Report Settings http 192 168 0 252 visionmobility http 192 168 0 252 vision y Admin Password http 192 168 0 252 vision VisionLive a http 192 168 0 252 visionadmin Close your browser and reboot either the Mac from the Apple menu select Restart or Linux PC select the Kickoff Application Launcher select the Leave tab and then select Restart Note in Manager that the Vision install has created a new Administrator called Vision that has full access rights to the system database and the Vision server is listed as within the Modules section Please note that if you do not wish to reboot the Linux PC after the install and set up of Vision you can enable the required services as follows 1 2 3 4 C WN From the Kick Off Application Launcher KDE version select the Computer tab Select YaST Select System and then open System Services Select callloggino from the list Note that the Yes is displayed with an asterisk which indicates that this service with start on the next reboot Select the Enable button and the asterisk will be removed Repeat steps 4 and 5 for the
113. ing Mme Background Background Text Colour a Warn when value is Warning Warning Text Colour E Alert when value is Alert Alerting Text Colour E Show Name Top Show Title Top A m c wm 2 From the Panel Type list box select one of the following options e Current Calls Queueing Todays Incoming Calls Todays Abandoned Calls Todays Voicemail Calls Todays Connected Calls Percentage Inbound Calls Answered Percentage Inbound Calls Abandoned Percentage Inbound Calls to Voicemail Busiest User number of calls Busiest User time on call Todays Total Cost Users in DND Current Connected Current Average Wait Current Longest Wait Todays Longest Wait Todays Average Wait Todays Outgoing Calls Todays Outgoing Connected Calls Todays Outgoing Abandoned Calls Percentage Calls Out Abandoned Percentage Calls Out Answered Todays Outgoing Connected Call 30s Voicemail Box Status Average Talk Time incoming Average Talk Time outbound Calls In To Attendant Total Calls Clock Wallboards 116 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Please note that if the Statistic Panel dialogue box Gives you the ability to choose a Panel Type Group Standard Panels Agent Panels or Queue Panels your maximiser system is running the Vision Call Centre software Please refer to the Vision Call Centre Configuration manual for further details The panels listed
114. ink to view the details of the call s Itemised Cost Report For Charles Huggett Dates From 2012 10 31 To 2012 10 31 Time Filter between 11 00 00 AND 17 59 59 Charles Huggett Name Extension Destination Name Number Dialled 2012 10 31 har i 71 iCS Communications 01344870888 11 40 02 2012 10 31 harles T1 01344870828 00 14 26 1 441 00 14 46 1 475 0 Grand Total 1 77 Reports 112 Vision Installation and Configuration Manual V1 5 0913 9 m Vision Installation amp Configuration Manual Splicecom5 maximiser Live Wallboards A Live Wallboard can be designed to monitor Departmental or an individual s performance These are created via the Live Wallboards link within the Vision portal Licensing Before creating a wallboard the number of VisionLive licences required must be considered A VisionLive licence enables a concurrent view of a wallboard You can create as many wallboards as you like but wallboards can only be viewed concurrently by the number of licences installed Two people viewing the same wallboard at the same time count as 2 concurrent viewers If VisionLive licences have not been entered the following message will appear when a wallboard is created and every time a wallboard is opened http 192 168 0 32 This is running in trial made You can only have one trial Wallboard open at any one time and the following message is displayed if more than one is opened http 192
115. ion Dial Record Translate To Translate CLI To LCR Plan Standard 3 Select Update or Apply when ready The next step is to create a Department called OutboundRecordings which should be configured to record calls as follows In Manager create a new Department In the Name field enter OutboundRecordings In the Telephone Number field enter an unique extension number eg 8008 Select Apply when ready Select the Voicemail tab Select the Licences tab Tick the Message Box Licence field Select Update or Apply when ready This Department must be configured to record calls This can either be done via Manager or via the Vision Admin portal as follows 10 Open the Vision Admin portal WO COND UT A Ww N 11 Select Configure Recording 12 Select the Departments tab at the top 13 A list of all the Departments on the system database will be displayed 14 Select the tick box beside OutboundRecordings 15 From the Set Record Mode list box select the mode required a None automatic call recording will not take place b Resource a call will be recorded provided the relevant voicemail resource is available the call will still take place C Mandatory a call must be recorded and will not take place if the relevant voicemail resource is not available Call Recording Vision Installation and Configuration Manual V1 5 0913 9 33 i lt Vision Installation amp Configuration Manual Splicecom 5 maxim Iser d Random
116. ion Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Source Number to search for calls made by a specific extension or received from a specific incoming number enter the extension number of the User who made the calls or the incoming CLI received with the calls Target Name to search for calls made to a specific User or Department enter the name of the User or Department the calls were made to Target Number to search for calls made to a specific extension number enter the extension number of the User or Department the calls were made to Answered by Number to search for calls answered by a specific extension enter the extension number that answered the calls Answered by Name to search for calls answered by a specific User enter the User name of the extension that answered the calls Account Code if account coding is being used on the maximiser system and you wish to search for calls assigned to a specific account code enter the required account code here Once you have completed the required fields click on Generate Report Call Status The following icons may be displayed within the Call Logs and represent the following u The call was abandoned before it could be answered by the extension or voicemail Q P 1 2 This call was parked This call was picked up from a park slot This indicates the transferred leo of the call This indicates the second leg of a t
117. ion Manual V1 5 0913 9 wa Vision Installation amp Configuration Manual Splicecom gt maximiser All local users can access this computer to vi Observe V Control vi Show when being observed vi Generate reports Vi Open and quit applications v Change settings vi Delete and replace items V Send text messages vi Restart and shut down vi Copy items 9 Select OK when ready 10 Click on the Show All button at the top of the Sharing window to So back to the System Preferences window Turn off Energy Saving To ensure the Vision server is always able to collect data the stand by facility on the Mac should be disabled 1 From the System Preferences window click on the Energy Save icon 2 Set Computer sleep to Never 2 Un tick Put the hard disk s to sleep when possible eo Energy Saver EM CD Computer sleep H 1 min 15 min lhr 3 hrs Never Display sleep el I I I I I I I I I I I I l I I 1 min 15 min lhr 3 hrs Never Put the hard disk s to sleep when possible M wake for Ethernet network administrator access f Allow power button to sleep the computer f Restart automatically after a power failure Restore Defaults Schedule M Click the lock to prevent further changes m Disable automatic log in It is recommended that you disable the Automatic Login facility so that you have to log on to the Mac after a reboot which makes the Vision server more secure Howev
118. ision Installation and Configuration Manual V1 5 0913 9 Call Connected 42 630 Queuing Time 0 040 Distributing Tine 4 010 Agent Ringing Time 3 780 105 Vision Installation amp Configuration Manual Splicecom 5 maximiser Scheduled Reports The Scheduled Reports link allows a Report to be sent as HIML to a specified email account 106 1 2 3 4 Within the Vision Portal click on the Scheduled Reports link Select the Add Button The list of Reports available will be displayed Select the type of Report to be sent The Select Scheduled Report Criteria screen will be displayed Select Scheduled Report Criteria Report Type Outgoing Call Breakdown Report Period The Same Day as itis Run v In Time Period 0000 to 2359 hhmm 24hr For Show Users v ee v BD reporting Groups v Uplift 96 VAT 96 Send the report on these dates Every Day Send the report at the following time 00 00 v Send to admin splicecom com Set Scheduled Report Select the options required to determine when the report is to be sent In the Send to field enter the email address of where the report is to be sent By default the email address configured in the Manager s account is entered here Multiple email addresses can be entered separated by a comma Select Scheduled Report Criteria Report Type Outgoing Call Breakdown Report Period The Previous Month M In Time Period 0000 to 5359 hhmm 24hr For Mary
119. its affiliates Other names may be trademarks of their ctive owners Type help or sh for help Type c to clear the current input statement mysql UPDATE mysc er ssword PASSWORD WHERE User root Query OK 4 rows af ected 0 02 sec Rows matched 4 Changed 4 Warnings EDEN FLUSH PRIVILEGES I splicecom mysql w 4 X File Edit Vigw Bookmarks Settings Help gt sudo rm r SpliceCom jliceca smears uR mysql uroot proOtOS4O h 127 0 0 1 Welcome to the My SQL monitor Commands end with or Ag Your MySQL connection id is 2707 Server version 5 5 16 log Source distribution Copyright Oracle and or its affiliates All rights reserved Oracle 1s a registered trademark of Oracle Perce cube and or its affiliates Other names may be trademarks of their owners Type help or h for help Type c to clear the current input statement mysql UPDATE mys SET Password PASSWORD WHERE User root Query OK 4 rows affected 0 ac Rows matched 4 ad 4 Warnings O my sql gt FLUSH PRIVILEGES Quer y OK O rows affected 0 01 sec mysql gt Drop database database name eg Drop database TC splicecom Maintenance Vision Installation and Configuration Manual V1 5 0913 9 ll Em splicecom mysql File Edit View Bookmarks Settings Help eloped tel lea sudo rm r SpliceCom root s password splicecomglinux upup sql uroot Bo stis h 127 0 0 1 Welcome to th
120. l V1 5 0913 9 ac Vision Installation amp Configuration Manual Splicecom 5 maximiser From the System Preferences window click on the Sharing icon 2 Ensure that File Sharing Remote Login and Remote Management are all enabled as per the diagram below Computer Name VisionMac Computers on your local network can access your computer at Edit VisionMac local Edit Service Remote Management On DVD or CD Sharing Remote Management allows other users to access this computer using Apple Screen Sharing Remote Desktop Printer Sharing Web Sharing Remote Login Allow access for All users O Only these users Remote Management Remote Apple Events Xgrid Sharing Internet Sharing Bluetooth Sharing id Click the lock to prevent further changes Select Remote Management Click on the Computer Settings button Enable VNC viewers may control screen with password Enter a password for VNC Viewers to use O U A Ww f Show Remote Management status in menu bar f Anyone may request permission to control screen vi VNC viewers may control screen with password Computer Information These fields are displayed in the System Overview Report Info 1 Info 3 Info 2 Info 4 Cone OD JIS IQ CJ S Select OK when ready 8 Click on the Options button and enable all the options Installation 8 Vision Installation and Configurat
121. last answered and last inbound calls alons with first and last outbound calls Shows who s first to start working and last to leave Reports Vision Installation and Configuration Manual V1 5 0913 9 75 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report First and Last Calls For All Date Range This Week Date First Call In First Answered Call In First Call Out Last Call Out Last Answered Call In Last Call In 2009 11 01 08 10 30 08 38 35 DB 51 51 17 25 37 17 32 05 21 08 55 2008 11 02 08 27 51 09 12 23 09 15 54 17 44 51 17 11 39 21 20 55 2009 11 03 06 26 23 08 31 37 10 01 31 17 30 08 17 24 45 20 50 15 2009 1 1 04 08 38 03 09 18 12 10 54 24 13 02 33 12 50 38 22 18 12 2009 11 05 08 30 54 08 30 54 02 18 45 16 53 22 17 16 12 21 40 22 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar In Time Period Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Call Type Tick boxes for Internal and or External calls Report Columns Date in yyyy mm dd format First Call In Time of the first call in First Answered Call In Time of the first call in that was answered Drill Down Report Standard drill down reports available on individual
122. lboards 126 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Maintenance Utilities Do Backup Creating a Back Up The Do Backup link within the Vision Admin portal allows you to create a backup of the MySQL database Open the Vision Admin portal Select Utilities Select the Do Backup link Click on the Do Backup button Wait for the backup to complete Aa UW N 5 A back up of the MySQL database will be made and will be displayed at the bottom of the Backup Files on the Server list Backup Files on the Server 20130925101551 sql Download Restore to DB 20130917135821 sql Download Restore to DB Downloading a back up You may wish to download a back up of the Vision database to the Mac pc so that you can then keep a copy on another server or off site etc 1 Find the back up that you wish to download from the Backup Files on the Server list 2 Click on the Download link 3 The file will be downloaded to the Downloads folder on the Mac pc where you can save it in any location for back up purposes Restore a back up You can also restore the MySQL database to a previous state via a back up file 1 Find the back up that you wish to use from the Backup Files on the Server list 2 Click on Restore to DB beside this file 3 The following warning will be displayed Maintenance Vision Installation and Configuration Manual V1 5 0913 9 12
123. lboards Logs Peak Trunk Group Usage Peak Trunk Usage Measure your overall trunk capacity by Trunk View data regarding how much trunk capacity you are using on a per trunk basis If during this time or after Vision licenses are entered onto the maximiser system then the Vision Server will become a fully licensed version The Vision licences available are as follows VisionReport This licence enables the use of the Reports facility which reports on each User of the maximiser system Therefore a VisionReport licence will be needed for each User configured on the maximiser system The User Status utility will assist with calculatins the number of VisionReport licences required as described below VisionRecordin This licence enables the playback of a recording You will require one licence for each concurrent recording All calls are recorded dependent on the number of Voicemail Port channels available but a recording can only be listened to if a licence was available at the time of the recording If more licences are installed this additional number of concurrent recordings can then be listened to Installation Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom gt maximiser VisionLive This licence enables a concurrent view of a wallboard You can create as many wallboards as you like but wallboards can only be viewed concurrently by the number of licences
124. le click on the panel to display the relevant report Todays Incoming Calls Todays Abandoned Calls Todays Voicemail Calls Todays Connected Calls Percentage Calls Answered Percentage Calls Abandoned Busiest User number of calls Busiest User time on call Todays Total Cost Todays Longest Wait Todays Average Wait Calls In To Attendant panel When creating a Calls In To Attendant panel the For field must contain the same path as entered in the Translate To field of the DDI plan entry for the relevant auto attendant or extended attendant Calls In To Attendant 2 lAutoAttendant type to search Flash When Alerting No en Background Background Text Colour 3 Warn when value is NE Warning Warning Text Colour a Alert when value is gt Alert Alerting Text Colour i Show Name Show Title Status Panel A Status Panel will display BLF information for specific Users and Departments that you add to that Panel From the Add New Panel screen click on Status Panel and the Search For Users Departments screen will be displayed 2 In the search box at the top left hand side enter the first few letters of the User or Department you wish to search for and the list below will populate with the entries from the maximiser database matching your search Wallboards Vision Installation and Configuration Manual V1 5 0913 9 119 we i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Search For Users D
125. ll 1 Total Cost i F i i i E z a i z i 3 E x User Bob Geddes TO Bob Geddes 3 0 674 StuartBell T20 StuartBell 4 0 646 Paul Southwell T18 Faul Southwell 3 0 559 Rakesh Fatel T14 Rakesh Patel 3 0 485 Erian Frampton TOT Bob Geddes 2 0 190 Ros Leftley T04 Ros Leftley 3 0 085 Adam Houston 01823286584 ADSL2 3 0 048 24 E 2 68 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns The cost owner for billin purposes Extension number that made the outgoing calls Name associated with the extension number that made the outgoing calls Report Period Report Period Drill Down Report Standard drill down report available on Cost Owner or Name Reports 66 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Itemised Cost Report Cost Analysis Report Description Shows a complete list of individual outgoing calls over a user definable time period Itemised Cost Report For All Dates Today T
126. ll Breakdown report 64 Overview by Talk Time report 96 Overview by User report 98 Peak IntraModule Trunk Usage report 61 Peak Trunk Group Usage report 55 Peak Trunk Usage report 57 Peak Voicemail Port Usage report 59 Pricing Groups 22 Pricing Rates 23 Pricing Schemes 23 Public IP Address 129 Quick Reports 108 Recalculate Call Costs 128 Recording Access Log 50 recording incoming calls 29 recording outgoing calls 33 Report Panel 122 Report Settings 21 Reporting Groups 53 Global groups 55 Owned by 54 report ownership 54 Reports 52 Abandoned Calls Detail 78 Abandoned Calls Overview 76 Calls Abandoned In Auto Attendant 102 Contact Report 103 Cost Report Filtered By Cost Centre 73 First and Last Calls 75 Forwarded Calls Cost By User 72 Frequently Called Destinations 69 Incoming Call Breakdown by Day 88 Incoming Call Breakdown by Hour 84 Incoming Call Breakdown by Month 92 Incoming Call Breakdown by Week 90 Incoming Call Response 80 Incoming Call Response Concise 82 Incoming Calls Breakdown by DDI 93 Incoming Calls Breakdown by User 95 Itemised Cost Report 67 Most Expensive Calls 70 My Reports 107 Outgoing Call Breakdown 64 Overview by Talk Time 96 Overview by User 98 Peak IntraModule Trunk Usage 61 Peak Trunk Group Usage 55 Peak Trunk Usage 57 Peak Voicemail Port Usage 59 Quick Reports 108 Maintenance Vision Installation and Configuration Manual V1 5 0913 9 Splicecom5 ma
127. ll not be included in the For box Call Type Tick boxes for Internal and or External calls Report Columns Timeband divided into hourly segments Total number of calls during each hourly timeband Max Q The maximum number of calls queuing at any one time during each hourly timeband 10 seconds Ans The total number of calls answered in less than 10 seconds during each hourly timeband 10 seconds Aban The total number of calls abandoned in less than 10 seconds during each hourly timeband Reports Vision Installation and Configuration Manual V1 5 0913 9 81 p n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser and expressed as a percentage during each hourly timeband time band time band and expressed as a percentage during each hourly time band timeband timeband and expressed as a percentage during each hourly timeband timeband timeband and expressed as a percentage during each hourly timeband timeband timeband hourly timeband calls and expressed as a percentage during each hourly timeband Abandoned The total number of calls abandoned divided by total calls and expressed as a percentage during each hourly timeband Drill Down Report lt 60 seconds ans The total number of calls answered in less than 60 seconds divided by total calls and expressed as a percentage during each hourly timeband Standard drill down reports available on Total Answered and Aba
128. lls Cost By User S TASES Sieh See users are responsible for fonwarded call Called Destinations See which numbers are called often Transfered Calls By Cost ge Evaluate the cost of calls received and then transferred externally First And Last Calls See when your first and last calls of the day were and whether they were answered Abandoned Calls Detail See where your abandoned calls were missed You can also view whether these numbers called back and whether you have called them back Incoming Call Response Concise Faster version of Incoming Call Response report Incoming Call Breakdown By Department A breakdown of incoming traffic by departments and reporting groups Incoming Call Breakdown By Week See how incoming call traffic varies on a week by week basis Incoming Call Breskdown By User See who was answering calls for a Department or Reporting Group Overview By Talk Time View all calls in and out and drill down Calls Abandoned In AA See how many calls were abandoned during Auto Attendant 36 View data regarding how much trunk capacity you are using on a per trunk basis 2 Peak IntraModule Trunk Usage See how much Intra Module Trunk capacity you are using Top O ing Call Users By Cost See which users are spending most on outgoing calls Total Cost By Account Code A breakdown of call costs by account Most nsive Calls See where the most expensive calls were made and view who made them Cost R
129. m Edit Wallboard Sales Adrian Edit VVallboard Reception ABrown Edit Wallboard Add additional board The Live Wallboards link within the Vision portal will only list the wallboards that the Manager owns unless he she has Configure Manager rights However he she can open and view a wallboard via a web browser he she does not own but will be unable to amend it Please refer to the Viewing a Wallboard section from page 125 for further details Wallboard List Wallboard Name Owner Edit WallBoard Reception ABrown Edit Wallboard Add additional board Design a Wallboard 1 To design your new Wallboard click on the wallboard name 2 This will take you to a blank screen with a padlock on the bottom right hand corner of the page 3 Click on the padlock and two additional icons will be displayed Wallboards 114 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Toggle Borders once you have designed your wallboard you can remove the title bar and borders on all the panels by selecting this icon Add this icon will enable you to choose a panel to add to your wallboard Padlock click on this icon to lock the wallboard and changes to the design cannot be made accidentally 4 Click on the Add icon and the Add New Panel screen will be displayed Add New Panel select Which Panel Type You Require Statistic Panel Status Panel Report Panel Web Pa
130. ment configured in this manner the Record Mode field in their configuration form will now be set to the option selected and a Voicemail Contact similar to the following example will be entered General Distribution Telephony voicemail Licenses Department Voicemail Sales Voicemail Enabled v Messanae Rox Mode Normal w hy FPMKEZMAQAUP U VWI vup Record Mode Resource w Voicemail Contacts Add Voicemail Contact J Telephone Number Type Method recordcn Archive Deliver and Delete Calls to this Department will now be recorded For details on how to access these recordings please refer to the Call Logs section from page 43 Recording incoming calls to a DDI number A specific DDI Plan entry can be configured so that all calls to this DDI number will be automatically recorded A department called InboundRecordings must be created and configured for call recording This facility can be configured as follows 1 In Manager open the relevant DDI Plan entry 2 In the Translate To field add an equal sign before the entry in this field Call Recording Vision Installation and Configuration Manual V1 5 0913 9 31 Vision Installation amp Configuration Manual 3 pnt T S Splicecom5 maximiser DDI Plan Entry Details Order 4 Time Plan Standard Number Match 1583254002 Bearer Capability voice Caller ID Translate To 22002 Locale Select Update or Apply when ready Al
131. ming Calls Breakdown by DDI 2 crscadsskonsdondosatdsbianc sen bosabdeahinnelenboeeddeghvnntlendseedceabsnatdeabaveddaataantdeebavondeed 93 Incoming Calls Breakdown DY USET oie ee cee ececeeeecccccceeseeeescecccecceseesnececcceesecesstseececesteeesstsseceesesessnttseeeeeeeees 95 esa sse a2 ANS seasann 96 RT enh gO ce rere emer ener rune NET E 98 Calls Abandoned In Auto Attendant cccceeececcccceceeessnceceeceesesesssececececseesstsseesecesseesstttsseeeeeseeestees 102 COMAC REDOM RR TRER A A A USeK 103 Standard Drill Down S100 LP RRRRRRRERRRe eu 104 A E 96 NNNTRRRODRRPLP 106 LM DON RR ORE RR crc eccentric once E ction 107 Quick REDOITS 22 occ cece cee eeeceeeeecececcccccccccccececeeeeeeeeerttsenscccecccecceeeseeseeeeettsctasececececececeverttetststtttitsceeeeeeeeeeeeeeteee 108 CEET RR RR RR RRRRRNERE 109 PI VON E NIE R 113 BEA E E E EE E EE Meet ww gee eee ese eee E A E EE E 113 Creating a Wallboard eeeeececccccceccecessnceecccecseecesseececeesecessnsesececseeeesstseeeeceestessttsseseceseeessnttseeeeeeeeeestees 113 Walpoard OWN er NiD aie tesa eset E EATE 114 Wscte 0E WDO sesers eaea e A e EE e Ea ERE e E ENS 114 S e RN RR 116 Status PAN E E E E E 119 REDON Pa eaa e
132. mised Cost Report Create a cast report for a user a group of users or an account code Fi Called Destinations See which numbers are called often Forwarded Calls Cast User See which users are responsible far forwarded call costs Transfered Calls By Gost Evaluate the cost of calls received and then transfemed externally ll Eist And Last Calls See when your first and last calls af the day were and whether they were answered ll Abandoned Calls Detail See where your abandoned calls were missed You can also view whether these numbers called back and whether you have called them back lid Incoming Call Response Concise Faster version of Incoming Call Response report ll Incoming Call Breakdown By Department A breakdown af incoming traffic by departments and reporting groups ll Incoming Call Breakdown By Week See how incoming call traffic varies on a week by week basis ld Incoming Call Breakdown By User See who was answermg calls for a Department or Reporting Group li Cwerview By Talk Time View all calls in and aut and drill down ll Calls Abandoned In AA See how many calls were abandoned during Auto Attendant Peak Trunk Usage View data regarding how much trunk capacity you are using on a per trunk basis Peak IntraModule Trunk Usage See how much Intra Module Trunk capacity are using Top O ing Call Users By Cost See which users are spending most on
133. nd view a wallboard as follows Via the Vision portal 1 Open the Vision portal 2 The list of wallboards that the Manager owns will be listed at the bottom left hand side of the screen 3 Click on the wallboard required Wallboards Vision Installation and Configuration Manual V1 5 0913 9 125 t i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Live Wallboards Via the Live Wallboards link within the Vision portal 1 Open the Vision portal 2 Click on the Live Wallboards link 3 The list of wallboards that the Manager owns will be listed 4 Click on the Wallboard Name required Wallboard List Wallboard Name Owner Edit WallBoard Reception ABrown Edit Wallboard Serice Reception ABrown Edit Wallboard Add additional board Directly via a web browser Each wallboard is given a reference number eg wb 3 which is used to access this particular wallboard This number is assigned when the wallboard is created the first wallboard to be created is given a reference of 1 and the next 2 and so on On the the Vision server enter http localhost vision VisionLive wb 1 On a network PC enter http p address of the vision server vision VisionLive wb ma board no eg http 192 168 0 251 vision VisionLive wb 1 At the los in prompt enter the relevant Manager account s User Name and Password If this Manager does not own the wallboard it cannot be amended The padlock icon will not be available Wal
134. nded for each report if required Please note 1 If additional reports not covered within this section of the manual are displayed with the Reports screen your maximiser system is running the Vision Call Centre software Please refer to the Vision Call Centre Configuration manual for further details 2 Crystal Reports can be connected to the Vision database to provide custom reports Please refer to the Vision amp SAP Crystal Reports Integration document available on the SpliceCom website for further details Accessing the Reports To view and use the reports a user will require a Manage account as described in the Configure Managers section from page 37 The Manage will have full rights to view all User and Department call data unless Permissions to specific Users and Departments are configured Reporting Groups If a collection of Users and or Departments need to be reported on these Users and Departments can be entered into to a Reporting Group A report or a Statistic Panel within a wallboard can then be created using this Reporting Group Reports Vision Installation and Configuration Manual V1 5 0913 9 53 i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Create a Reporting Group 1 Within the Vision Portal click on the Reporting Group link 2 Click on the Create Group button 3 In the Group Name field enter the text that will identify this Reporting Group 4 In the Description field en
135. ndoned Incoming Call Response Consise Call Performance Profile Report Description Shows how quickly calls to a Department or Group were answered how many went to voicemail and how many were abandoned Results are grouped in hourly time bands Reports 82 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Spliceco mSpmaximiser Incoming Call Response Concise For Main Dates From 2012 12 03 To 2012 12 09 Last Week Time Filter between 00 00 00 AND 23 59 59 0s 295 ts 0 E E Voicemail Abandoned Interval Total Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Ans Aban ans Total Total 9h 00 00 00 59 01 00 01 58 02 00 02 58 03 00 03 58 04 00 04 58 05 00 05 59 08 00 06 58 07 00 07 58 08 00 08 58 13 o oo a o oo MEA o cos 8 3 6154 8 030 CEPR OCCUPE ET 09 00 09 59 129 4 4 310 5 5 322 BEEE 2 1s 3752 2 03 3101 AEE ico 059 195 8 8 256 ziz as MEEME 19 21 o7 35 28 1795 S9 REESE CCCII CE EE EE 11 00 11 58 4404 I 2 40 MEE 22 12 1457 42 8 20 48 290 300 E70 BO ET SEU 12 00 12 59 5 23 a 4 317 MEME z cs 19 3 150 mA 13001259 Mele 2 517 8 1 eso mE zo 5 2155 32 6 3276 23 RSS E71 C ECT EZ EE 14 00 14 59 1 00 a or BEME 10 ser uz 2 120 88 880 CI CET ET CE 15001559 S4 A a a EEES 2 2 272 2 27 00 BAA 16 00 16 59 2 099 ENSE GS 2c 1071 28 o 2500 38728707 BO EE 17 00 17 59 2 0 00 MONG o 4 oo 3 o see 20 03827
136. nel You can now decide which type of panel you wish to create Statistic Panel This panel will enable you to view call information such as the number of calls queuing maximum ring time and so on Status Panel This panel can be used to display BLF information for specific Users and Departments Report Panel A real time report on call information can be displayed on the wall board Full details of the reports available are listed in the Reports section from page 52 Web Panel This will enable you to select a web page to be displayed on the wallboard This useful for displaying information available on the company s intranet or for example financial information available on an external website Please note that if further Panel Types are displayed your maxismiser system is running the Vision Call Centre software Please refer to the Vision Call Centre Configuration manual for further details Wallboards Vision Installation and Configuration Manual V1 5 0913 9 115 we i Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Statistic Panel The Statistic Panel will enable you to view call information such as the number of calls queuing busiest User average wait and so on for a Department User or Reporting Group 1 From the Add New Panel screen click on Statistic Panel and the panel configuration form will appear Panel Type Current Calls Queueing For Departments type to search Flash When Alert
137. nfiguration Manual Splicecom 5 maxim Iser Please enter the URL you require www splicecom com Refresh rate s 120 4 Select Add when ready Edit a Panel 1 Unlock the panel for editing if necessary by clicking on the Padlock icon at the bottom risht hand corner of the wallboard Please note that you will only be able to unlock a wallboard if you are logged in as the Manager that created the wallboard a Manager account that has Configure Manager rights or the Administrator 2 Click on the Information icon of the relevant panel and the panel configuration form will be displayed 3 Make the changes required Click on OK to save the changes or Cancel to discard the changes Queuing Calls Support x Vision Report Report Incoming Call Response ror Support 8002 Date Range Today Incoming Call Response Answered Calls Ans 20 30s Ans 30 45s Ans 45 60s Ans gt 60s Total Voicemail Total Abandoned BLF Information Interval rad BAG Aka Ww Kx A uw Riu M cl A aur Aw Al adl Rial KG Ball Total Total Q 00 00 00 59 01 00 01 59 02 00 02 59 03 00 03 59 04 00 04 59 05 00 05 59 06 00 06 59 07 00 07 59 08 00 08 59 09 00 09 59 10 00 10 59 11 00 11 59 12 00 12 59 13 00 13 59 Delete a Panel 1 Unlock the panel for editing if necessary by clicking on the Padlock icon at the bottom right hand corner of the wallboard Please note that you will only be able to unlock
138. nfigured Please note that the Users Remote Workin Code must match the Partner Login Code for that User s phone 6 Tick Mobility Licence You can also assign a User with a MessageBox licence and select their Record mode via this screen if required Select Update or Apply when ready Vision Portal Vision Installation and Configuration Manual V1 5 0913 9 4 ix n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Access Vision Mobility Users can access the Vision Mobility application as follows On the Vision Server http localhost visionmobility or via a network PC http ip address of vision server visionmobility eg http 192 168 0 251 visionmobility The User will then be required to login via the following screen entering their extension number and voicemail access code Login User Number Remember Me C Login Once the log in is complete the Vision Mobility application will be displayed p Pcs 60 Get more from your desktop Main Simon Jones Simon Jones Home Name Number Time Date State Last Missed cue E Extn2018 2018 14 34 1 12 2000 f re ae Web ph gt G eve S E Malcolm Brown 2003 13 10 1 12 2009 amp At 12 18 Logout Quick Settings Simon Jones 2002 Malcolm Brown 2003 E Malcolm Brown 2003 E Malcolm Brown 2003 13 06 1 12 2009 12 59 1 12 2009 12 24 1 12 2009 12 18 1 12 2009 A A 1 12 2009 New Messages 1 Misse
139. nly Three front desks JCarew sales only John amp Sarah JCarew Support Upstairs Global A Manager without Configure Manager rights will only be able to use and view his her own Reporting Groups and Global Reporting Groups This Manager will only be able edit his her own Groups Reporting Groups Group Name Group Description Creator Front Office Reception amp Sales JCarew Reception only Three front desks JCarew Sales only John amp Sarah JCarew Support Upstairs Global Create Group Peak Trunk Group Usage Capacity Planning Report Description Gives the bis picture on trunk usage per day where multiple lines are combined together to form a Trunk Group Gives the background info required for the need to add reduce the overall number of lines within a Group Also clearly shows the peak time for calls in out of the business on a per Trunk Group basis Reports Vision Installation and Configuration Manual V1 5 0913 9 55 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Report Peak Trunk Group Usage For AllTrunks Date Range This Week Trunk Group Capacity Usage AllTrunks Peak Concurrent Usage Peak Inbound Usage Peak Outbound Usage Man 2nd Mov Wed 4th Nov Date Date Peak Concurrent Usage Peak Outbound Usage Peak Inbound Usage Maximum Trunk Capacity Peak Percentage Used Mon 2nd Nov 22 21 9 38 57 69 Tue 3rd Nov 2T 20 13 38 71 05 Wed 4th Nov 23 19 8 38
140. nnected to the maximiser system and is collecting call information As a test to ensure that call logging is working make an internal or external call and wait for the page to update with the call you have just made This data can be copied and pasted into another document for example MS Excel Call Logging and Recording Status Reports CallServer 00 07 d9 00 30 09 Call Logs 2009 11 18 11 41 22 Collected and processed call files y Live Wallboards CallServer 00 07 d9 00 30 09 Recordings 2009 11 18 11 42 02 Collected and processed recordings y Logs Last 30 calls Reporting Groups STEEL EL ESEITS 2009 11 Margaret 2005 Margaret Smith 2005 ILeaveRecording 00 00 31 00 00 31 Smith Configure Mobility 730 Configure Managers 2009 11 Angela 2001 Margaret Smith 2005 2005 Margaret 00 00 35 00 00 31 18 Collins Smith 2009 11 Simon 2002 OutboundRecordings 8008 ILeaveRecording 00 00 08 00 00 08 Calls In Today Cals Out Today 2009 11 Angela 2001 Simon Jones 2002 2002 Simon 00 00 1200 00 08 Search Calls 18 Collins Jones 11 16 21 2009 11 Highl imon 02085382355 InboundRecordings 8009 ILeaveRecording 00 00 07 00 00 07 18 Jones 11 00 36 2009 11 Highland Ltd 02085382355 Simon Jones 2002 2002 00 00 1100 00 07 18 11 00 32 2009 11 Angela 2001 1583254002 00 00 16 00 00 07 18 Collins 11 00 27 2009 11 Highl imon 02085382355 InboundRecordings 8009 ILeaveRecording 00 00 06 00 00 06 18 Jones 10 58 44 2009 11 Highlan
141. o this Name Extension Time Time Time Outbound Calls were not answered Time Name Extension The total time by this Name Extension spent off hook dialling outbound Calls Drill Down Report Drill down on Name Gives a breakdown of all calls for that User or Department during the Report Period on an individual basis and is broken down into inbound Direct Calls inbound Departmental calls and outbound calls Reports 100 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual m Splicecom 5 maximiser Drill Down Users For All Dates Today Time Filter between 00 00 AND 23 59 Filtered on Paul Southwell Direct Calls 2010 22 05 08 44 04 RobinSIP 10052 _ Paul Southwell 718 Departmental and Picked up Calls Grouped By Department 2010 02 05 00 00 07 00 05 54 2010 02 05 200 00 04 05 00 04 11 10 08 46 2010 02 05 200 00 00 15 00 03 03 10 17 51 2010 02 05 200 00 00 00 00 00 49 10 37 16 2010 02 05 200 00 00 18 00 05 33 10 53 53 Outbound Calls o oo NEM ee NI 00 00 03 00 00 03 2010 02 05 08 36 40 01582726501 00 01 59 00 01 44 2010 02 05 08 39 10 08000520397 00 01 09 00 01 07 2010 02 05 08 43 26 10052 00 00 03 00 00 00 2010 02 05 08 44 11 00 00 02 00 00 00 2010 02 05 08 44 46 07515338248 00 04 01 00 00 48 2010 02 05 10 14 09 08700807060 00 00 48 00 00 36 2010 02 05 10 15 04 08450567678 00 04 47 00 04 42 2010 02 05 10 37 14 00 00
142. ociated with the number called Total Abandoned The total number of calls to this name number that were abandoned during the Report Period The shortest duration a call rang for before the caller hung up Maximum Time The longest duration a call rang for before the caller hung up Average Time The average duration a call rang for before the caller hung up over the Report Period Reports Vision Installation and Configuration Manual V1 5 0913 9 77 0 Vision Installation amp Configuration Manual Splicecom 5 maximiser seconds seconds seconds seconds seconds seconds Drill Down Report Drill down on Destination Number takes you to the Abandoned Calls Total report see next section Abandoned Calls Detail Call Performance Profile Report Description Provides individual call details behind the Abandoned Calls Overview report Helps to reduce potential lost business through abandoned calls to an absolute minimum Abandoned Calls Detail For All Datos Yesterday Time Filter between 00 00 AND 23 59 Abandoned Calls Summary T 2 5 0 Total Abandoned Calls 2010 02 03 00 10 31 01212700370 Birmingham 200 Supper UD 00 44 2010 02 09 09 25 44 0102327066064 AGS La 200 Support 00 00 07 Eth 3 10 58 56 044184444200 TEP Communications Limited 200 Support 00 00 42 2010 02 03 14 21 28 r sT7T22710 Graham Mills 200 Bupport 00 04 42 2070 02 09 18 37 00 O207978b5511 Lendan 200 Supper 00 00 00 2070 02 05 18 30 37 0272
143. on Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom maximiser Incoming Call Breakdown By Day For Main Dates From 2012 11 01 To 2012 11 30 Last Month Time Filter between 00 00 00 AND 23 59 59 ee Voicemail l Abandoned Interval Calls Total sub 5 sec Max Wait Avg Wait Max Talk Awg Talk Total Talk Total Max Wait Awg Wait Total Max Wait Wait Thurdsy2012 11 01 82 BEN ANON ONG a DIETER GENTS a TN 77 77 BIN EE 7 Friday 2012 112 ef 0 o2 3 v5 Menssv20 21 05 111 IBN IHREN DERE OR REA EHE GEI I ET IBN E Tuesday 2012 11 06 120 MESE NEN DRESS GUI REGIS ERED GSAT I CTT IBN NEES CCE Wednesday 2012 11 07 89 EG NON Sa ONO OEE ORS OSTA I ET IINE Thuredsy 2012 11 08 98 BN NNN GREE OR GOES GG GERE TN 77 77 IBN EM Friday 2012 11 09 we REI 7 777 INN a2 A Saturday 2012 11 10 1 M GCG NN GGT NN SOLON TN 777 III ICI 72 Wednesday 2012 11 14 114 GNSS ORS IHRE REA GEI OTN 77 777 IBN ICM Thursdsy 2012 1116 oT EE INNEN DRE DUE DEGERE ERES TN KT IBN E Friday 2012 11 16 we ff Joona __ a8 Joo Monday 2012 11 19 122 NN DUREE DUE OES NEA DG TN 77 777 IBN EM Tuesday 2012 11 20 168 ES GTN GIGS GONE TS GREG EGER ON 77 7 IBN EM Wesnesdsy 2012 11 21 128 SE NON GORGES ORS OSSD Ga ASOT ON TX IBN EC Thuredsy 2012 11 22 120 BE NN GROEN OR GOES HG OSTA TN 77 777 IBN ES Friday 2012 11 22 2 BRE GN GORE COs 0 281 DOO 0344 I CIT IEEE Saturday 201211 24 IHE
144. or that these search results will not be included in the For box Report Columns Timeband divided into hourly segments No of Calls Total number of calls during each hourly timeband Connected Total The total number of calls that were successfully connected during each hourly timeband than 5 seconds during each hourly timeband timeband timeband Reports Vision Installation and Configuration Manual V1 5 0913 9 05 Vision Installation amp Configuration Manual Splicecom 5 maxim Iser timeband timeband hourly timeband during each hourly timeband voicemail during each hourly timeband voicemail during each hourly timeband Abandoned Max Wait The longest time that it took for a caller to hang up during each hourly timeband Abandoned Average Wait The average time that it took for a caller to hang up during each hourly timeband Drill Down Report Abandoned Total The total number of calls where thee caller hung up during each hourly timeband Standard drill down available on No of Calls Total Connected Total Voicemail Total Abandoned and Sub 5 Seconds Connected Incoming Call Breakdown by Department Call Performance Profile Report Description Identifies the activity and or success of multiple DDI numbers Departments campaigns etc It allows the number of calls per Department to be clearly identified Breaks down incoming calls into those that have been connected those that were fo
145. or the Users Departments and DDIs on the system Please refer to the Call Recording section from page 29 for further information Database LDAP amp Callserver Users Departments DDls Call Logging and Recording Report Settings Confiqure Recording i Configure Recordin Name Extension Record Archiving MessageBox License Wallboard Images Mode Configured Info Alice Barker 2007 None No Amy Jordan 2013 None Angela Collins 2001 None Emma Pearson 2008 None Jacob Wise 2006 None Jane Burrows 2016 None June Whitham 2004 None Maggie Sutton 2009 None Malcolm Brown 2003 None Marcus Beal 2011 None Margaret Smith 2005 None Mark Oak 2015 None Richard 2010 None Stratton Simon Jones 2002 Stuart Lovell 2014 Toni Ryman 2012 Set Record Set Mode Archive Pricing Groups Pricing Schemes Pricing Rates Administrator Utilities p ass L1 O oO d L1 oO O d L1 L1 L1 L1 oO d Vision Admin Portal Vision Installation and Configuration Manual V1 5 0913 9 21 pn T S m n Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Wallboard Images This section of the Vision Admin Portal enables you to upload images on to the Vision server that can be used with a Status Panel within a wallboard e an office seating plan Please refer to Live Wallboard section from page 113 for details on how these images are used The number of images that can be uploaded is only limited by the disk space ava
146. orwarded to Forwarded by The User that forwarded the call The amount of time the call was ringing before it was answered The amount of time from the call being answered to the call being ended Call Log Detail Further details relating to a call can be viewed by selecting the call within the Date amp Time column and the following screen will be displayed Date amp Time 2010 03 23 10 55 54 Total Cost 0 000 Call Source Details Call Destination Details Cost Centre Angela Collins Cost Centre Angela Collins On Behalf Of On Behalf Of Angela Collins Trunk Modules Training Call Server BRI2 Trunk Name Highland Ltd Name Angela Collins Number 02085382355 Number 2001 Cost Associated 0 000 Cost Associated 0 000 Caused Disconnect Caused Disconnect 1011 Connected Yes Call Duration 21 620 Transfer Status No Call Connected 18 560 Account Name Queuing Time 0 000 Account Code Distributing Time 3 060 Agent Ringing Time 2 930 Back The times represent the total number of seconds Further information can be viewed by selectins Switch to engineering view Call Logs Vision Installation and Configuration Manual V1 5 0913 9 45 gt Vision Installation amp Configuration Manual Splicecom5 maxim Iser 2 UU Na c lue L E if Account Code Distributing Time 3 060 ConflD c0ac0600 3a9e a81b 98b1 0007d9003009 Agent Ringing Time 2 930 Transfer ConflD Users Angela Collins 192 168 6 70 dspTxFull Call statistics rela
147. otely This will be the only Administrator that will be able to access the Vision Admin Portal and initially will be the only administrator with access to the Vision Portal In the Admin Email Address field enter the email address of the user to have administrator access to Vision This address will also be automatically entered in a scheduled report as the default email address and will be the email address that warnings will be sent to In the Password and Confirm Password field enter the password that will be used by the above administrator to access Vision SpliceCom Vision Setup Please enter an email address and password for the administrator You will use this password to access the spliceCom Vision admin pages and it will be the default user for the SpliceCom Vision manager pages WARMING once you submit the password you will be asked to log in with the credentials that you supplied Admin Email Address admin splicecom com Password prre Confirm Password Installation Vision Installation and Configuration Manual V1 5 0913 9 vision Installation amp Configuration Manual Splicecon5 maximiser 27 28 29 30 31 32 Please ensure that you have entered these details correctly and make a note of them as you will be required to enter them in the next screen and you will not be able to go back Select Next when you are ready At the Password Required screen enter the administrator login details created
148. ou are using on a per trunk basis Peak Voicemail Port Usage 2 Peak IntraModule Trunk Usage See how busy your configured voicemailports See how much Intra Module Trunk capacity you Configure Managers The Configure Managers link allows you to create additional Managers with access to the Vision Portal These Managers will only have access to the Vision Portal and not the Vision Admin Portal 1 Select on the Configure Manager link 2 The list of current Managers is listed 3 Click on the Add Manager link 4 If the Companies feature is being used on the maximiser system from the Company Name list box select the Company relevant to this Manager This will ensure he she can only view data via the reports and call logs relevant to his her company In the Email field enter this Manager s email address In the Username field enter the user name to be entered when logging on to the Vision portal In the Password field enter the password to be entered when logging on to the Vision portal In the Confirmation Password field enter the password again If necessary select the time zone relevant to this Manager from the TimeZone list box This will ensure that the call logs are displaying the correct time By default this is set to GMT DO OD No 1 Manager Edit Company Name v Email alison splicecom com Username ABrown Password mum Note that a password change takes up to 5 minutes to activate Con
149. outgoing calls Total Gost By Account Code A breakdown of call casts by account Mast nsive Calls See where the mast expensive calls were made and view who made them Cost Report Filtered By Gost Centre See which cost centre was responsible for forwarded call costs Trunk To Trunk Calls See incoming calls that have been redirected externally Abandoned Calls Cverview Identity which LUsers Departments are losing calls Incoming Call Response Incoming calls to a department or group of departments See how quickly they were answered how many were missed and how many went to vaicemail Incoming Call Breakdown By Hour See overall incoming call traffic for a given period Incoming Call Breakdown By Day See how incoming call traffic vanes on a day by day basis Incoming Call Breakdown By Month See how incoming call traffic vanes on a month by month basis Incoming Call Breakdown By DDI A breakdown of incoming traffic by DDI User See data regarding how many calls a user has made received and parked plus total time spent on calls Contact Report Report an all calls involving a particular contact which is configured on the maximiser Key reports can be scheduled by time and date and delivered to individuals or Sroups by email and you can build your own reporting groups Vision Reports is broken down into three main areas Call Performance Profiles Cost Analysis and Capacity Planning Vision provides 21 standard reports whi
150. pc in order for the Vision server to be operational Connection to the maximiser system It is recommended that the Linux PC is connected to the maximiser system via a cable and not via wireless It is also recommended that the Linux PC is using a static IP address similar to this example in the KDE version of Linux P I Edit Network Connection KDE Control Module Connection name Wired connection 1 iv Connect automatically v System connection g Advanced Permissions IPv Address IPv amp Address Ethernet 802 1x Security Basic settings v Method Manual v IPAddress 1921680257 Z J 192 168 0 1 C Mu You can check the network configuration settings of the PC by entering sbin ifconfi in a Terminal session It is also necessary to turn off the firewall on the Linux PC On a Linux PC running the KDE version this can be disabled by opening YaST selecting Security and Users and then Firewall Select Yes when asked if you wish to Stop the firewall after the new configuration is written o m YaST2 2 uy d GS Q9 p Firewall automatic starting has been disabled A but firewall is currently running 35 Ea soe A St Ec ha nfinuration is writen Et t eWall aller iie new conigurauorn is WITEN f Remote Management In order to manage the Vision server remotely VNC should be enabled on the Linux PC Installation 4 Vision Installation and Configuration Manual V1 5
151. port One file will contain the Pricing Rates for the call named your pricing scheme name price csv and a second file named your pricin scheme name prefix csv which contains the prefix information Export Pricing Scheme File for Default Pricing Scheme Export Download Prefix File for Default Pricing Scheme Download Pricing File for Default Pricing Scheme The CSV file format for the price file is as follows Price Rate Name gt lt N A gt lt connect charge gt lt minimum charge N A N A N A day rate saturday rate sunday rate gt lt rate1 gt lt rate2 gt lt rate3 gt lt N A gt lt N A gt lt N A gt lt N A gt lt N A gt Where N A fields are not applicable and reserved for future use In the case of day rate saturday rate and sunday rate the field is a 24 digit string which describes which rate to use in an hour period eg to use rate1 from midnight to7am rate2 from 7am until 7pm and rate3 from 7pm until midnight the string would be 11111122222222222233333 The CSV file format for the prefix file is as follows Price Rate Name digit match gt lt N A gt The Price Rate Name MUST MATCH a Price Rate Name that appears in the price file This is how a number match is attached to a price rate If there is no corresponding price rate in the price file you will get errors displayed when you try to import the files and your calls may not be priced correctly Vision Admin
152. ransferred call Accessing Call Recordings To view calls that have been recorded firstly search for the required calls using Calls In Today Calls Out Today or Search Calls 2 Calls that have been recorded will be indicated by the Speaker icon displayed on the right hand side of the call Date amp Time Source Destination Extension Forwarded By Ringing Connected Cost 2010 11 19 13 28 58 Sophie Elton Alice Barker Alice Barker 00 00 02 00 00 08 0 00 m 2035 2006 2006 3 Click on the speaker icon you will be taken to the Recordings page for that call Call Loos Vision Installation and Configuration Manual V1 5 0913 9 49 4 i Tiid Vision Installation amp Configuration Manual Splicecom 5 maxim Iser Recordings Date Cost Name Number Target Target Extn Extn Recording Recording Centre Name Number Mame In 2010 11 19 Sophie Sophie 2035 Alice 2006 2006 Alice Alice Barker 13 29 07 Elton Elton Barker Barker 4 If your browser has the relevant QuickTime plug in then you will be able to listen to the recording via your Web Browser this will play automatically If you do not have the QuickTime plug in installed then your default application for listening to wav files will open Downloading a recording In the Recordings page click on the Download icon 9 and following the relevant download save instructions of your PC Recording Access Log The next time a call recording is listened to the Recording Access Log at the bottom of the sc
153. reen will display when and by whom the relevant Manager s email address the recording has been listened to in the past Recording Access Log Number Target Number User Time amp Date Remote Address IP Access Methad 2035 2006 admingisplicecom com 2010 11 19 13 40 30 192 188 0 27 Website Download 2035 2006 admin amp isplicecom com 2070 11 19 13 40 20 192 168 0 27 Website Listen 2035 2006 admingisplicecom com 2010 11 19 13 35 58 1 Website Download 2035 2006 admingisplicecom com 2010 11 19 13 38 18 1 Website Download 2035 2006 admingisplicecom com 2010 11 19 13 38 29 1 Website Listen The Remote Address IP column will display the IP address of the PC that listened to the recordins If the number one 1 is displayed this indicates that the recording was listened to locally on Vision server Forward a recording to an email account After listening to a recording this recording can be forwarded to an email account Please note that the email address and server hosting this facility must have been previously configured within the Report Settings screen in the Vision Admin Portal please refer to the Report Settings section on page 21 for further details 1 Click on the speaker icon beside the relevant call 2 Within the Forward Message section in the Email Search field enter the email address where the recording is to be sent Forward Message Email Search jane splicecom com Send To Email 3 Click on the
154. rm 110 Within the Vision Portal click on the Call Alarms link Under the Call Duration Alarms section click on the Add button In the Email field enter the email address to receive the alarm Multiple email addresses can be entered and must be separated by a comma From the On Days list box select whether the call costs are to be check Every Day Mon Fri or Sat Sun From the In Time Period list boxes select the time period that a call s duration will be checked on the days selected above eS 18 00 08 00 or 00 00 00 00 24 hours In the Duration Limit hhmm field enter the total time the length of a call must reach to trigger the alarm Reports Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser 7 Tick the Block Outbound Calls tick box if all outgoing calls are to be blocked when the alarm is triggered When the alarm is triggered this option will turn on the Outgoing Call Bar field in all ISDN and SIP trunks 8 Select Update when ready Please note this alarm applies to all Users during the On Days and In Time Period selected Select Call Duration Alarm Criteria Email admin splicecom com On Days Sat Sun In Time Period oo 00 to 00 00 Duration Limit hhmm 95939 Block Outbound Calls Update Cancel Call Alarms Summary Once configured each alarm will be displayed within the Call Alarms page of the Vision portal C
155. rt 75 forward a recording to an email account 50 Forwarded Calls Cost By User report 72 Frequently Called Destinations report 69 Generate SSL Certificate 129 Global Reporting Groups 55 importing and exporting Pricin Schemes 23 Incoming Call Breakdown by Day report 88 Incoming Call Breakdown by Hour report 84 Incoming Call Breakdown by Month report 92 Incoming Call Breakdown by Week report 90 Incoming Call Response Concise report 82 Incoming Call Response report 80 Incoming Calls Breakdown by DDI report 93 Incoming Calls Breakdown by User report 95 installation 2 apple mac set up 6 call server set up 2 installing vision 11 linux set up 3 specifications 2 voicemail ports 2 Itemised Cost Report 67 LDAP amp Call Server 19 licencing 10 linux set up 3 connection to maximiser 4 disable automatic log in 3 log in 3 power management 5 remote management 4 Live Wallboards 113 Add icon 115 delete a panel 124 delete a wallboard 125 edit a panel 124 edit a wallboard 125 Padlock icon 115 Report Panel 122 Statistic Panel 116 Status Panel 119 Toggle Borders icon 115 view a wallboard 125 Web Panel 123 Managers 37 Assigned Security 38 Permissions 39 restricting access 39 Index Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Most Expensive Calls report 70 My Reports 107 Outgoing Call Bar 111 Outgoing Ca
156. rtment until further Users Departments have been added e When the Manager creates a Report and searches for a User Department in the For field the search list will only display the Users Departments that have been added to the Manager s permissions list e When a Manager creates a Reporting Group he she will only be able to add Users and Departments that he she has permissions for For further information on please refer to the Reporting Groups section from page 53 Enter all Users and Departments within Permissions If you have a large number of Users and or Departments you wish to add to the Manager s Permissions you many find it easier to add all the Users and Departments and then remove the ones you don t need Or you may need to add all the Users and Departments for use with Vision Call Centre or the Manager needs to be able to listen to the recordings for all Users and Departments for example If this is the case select the Add All button Specifying the permissions to the data for a User Department By default the Manager will be able to view a User s or Department s Call logs and listen to their recordings however if one of these options is not required the following can be configured Within the Vision portal select the Configure Managers link Select the Manager you wish to edit From the Manager Settings pane at the top select Permissions Untick the field under either View Call Logs or Listen to Recordin s Select Update
157. rwarded to voicemail and those that were abandoned Incoming Call Breakdown By Department For Cars Marketing Dates Today Time Filter between 00 00 00 AND 23 59 59 Number of Calls Per Department Cars Marketing VW Service Kia Service Citroen Service rr UN Department Calls Total sub 5 sec Max Wait Avg Wait Max Talk Avg Talk Total Talk Total Max Wait Avg Wait Total Max Wait Avg Wait Citroen Service NENNEN DUNS NN OT I 00 00 03 CIE LEE E ICI ETE 7 RENI Kia Service s SHE CE RUE REI A VW Service o ENS poo D0 00 07 00 00 06 0 08 08 00 00 087 CIE 00 00 00 RUNE EI LEER EHI 10 00 00 10 00 00 04 00 00 06 00 00 02 00 00 19 0 00 00 00 00 00 00 4 00 00 11 00 00 05 Reports 06 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Configuration Options For Searches Searches for any of the entities that appear on the Show line any of the entities that appear on the Show line tem Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Call Type Tick boxes for Internal and or External calls Report Columns Department Name of Department No of Calls Total number of calls during each hourly time band each hourly time band less than 5 seconds during each hourly time band time band time band time band time band
158. s Report Description Shows a complete list of calls and associated costs broken down by Account Code over a user definable time period Total Cost By Account Code For All Dates Today Time Filter between 00 00 00 AND 23 59 59 Account Costs All r 4444 2222 Contact Account Code Number of Calls Total Time Total Cost Company A 2222 4 Company B 3333 3 00 00 19 0 04 Company C 4444 1 3 Company D 5555 11 00 01 28 0 20 Configuration Options Select date from drop down Calendar Fo Searches Searches for any of the entities that appear on the Show line sd any of the entities that appear on the Erud line that these search results will not be included in dne TO DOX_ Report Columns Contact name associated with the Account Code Account Code Account Code Number of Calls The total number of calls made using this Account Code Total Time The total time of all calls made using this account code Total Cost The total cost of all calls made using this account code Drill Down Report Drill down on Account Code takes you to the Itemised Cost report see next section Reports 68 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Splicecom 5 maximiser Frequently Called Destinations Cost Analysis Report Description Shows which numbers have been called the most This report can be run for internal numbers only external number only or
159. s report start and stop time to be defined in 24 hour format Start Date Select date from drop down Calendar End Date Select date from drop down Calendar Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns Cost Centre The Cost Centre to which this call is allocated Date amp Time Date yyyy mm dd amp Time hh mm ss in 24 hour format of the individual call Name of the caller if entered on maximiser Source Number The external or extension number from which the caller placed the call if presented Target Name The name associated with the number called if entered on maximiser Target Number The number called Reports Vision Installation and Configuration Manual V1 5 0913 9 73 we Vision Installation amp Configuration Manual Splicecom 5 maxim Iser The total time that this call was connected Total Cost The cost associated with this call Drill Down Report Standard drill down report available on Date amp Time Transferred Calls By Cost Cost Analysis Report Description Produces a list of calls received and then transferred externally and their costs Transferred calls by cost For Robin Hayman Dates Last Month Time Filter between 00 00 00 AND 23 59 55 Original Target Transfered By Source Name Source Number Targe
160. stem Tick Call Loggins Enabled if the Vision server is to collect call data Enable call logging on the Call Servers required by selectins the IP address field Tick Call Recording Enabled if the Vision server is to collect call recordings Enable call recording on the Call Servers required by select the IP address field SspliceCom Vision Setup Call Logging Call Logging Enabled wi Please Select the calservers which you require to have call log data collected from CallServer 00 07 d9 00 30 09 C Do Not Collect 192 168 0 1 Call Recording Call Recording Enabled iwi Please Select the callservers and Voicemail ports which you require to have recording data collected from Callservers CallServer 00 07 d9 00 30 09 C Do Not Collect 9 192 168 0 1 Select Next when ready The next screen will enable you to configure the settings for the reports facility Firstly the details of the email server to be used when scheduling reports can be entered if relevant This will also be the email account that will be used when forwarding a recording to email In the Email Server field enter the IP address of the email server that will be hosting this facility In the Email Address field enter the email account that will be receiving and sending out the reports This account must be a relay account it so it can send emails to any account on your email server In the Email Username and Password fields enter the log in details for the email server if aut
161. sten to recordings create reports and reporting groups create wallboards create new Managers and configure Mobility The Vision Portal can be accessed on the Vision Server by the following link http localhost vision or on a network PC via the following link http ip address of vision server vision eg http 192 168 0 251 vision Initial you will need to log in using the Administrator log in created during the installation and used to access the Vision Admin Portal Once you have opened the Vision portal you will be able to create additional Manager access to allow Vision users to eg create reports Please refer to the Configure Managers section from page 37 for further details Please note that if you are a Vision user you will be given the relevant log in details to the Vision portal by your System Administrator Once the Vision portal is open the Reports page will be automatically displayed with the Main Menu displayed on the top left hand side 2 a Spl ICec O m Bain s Ba darioa Peak Trunk Group Usage d Peak Trunk Usage Measure your overall trunk capacity by Trunk Group 2 Peak Voicemail Port Usage See how busy your configured voicemailports are Outgoing Call Breakdown S See where your calls are going Itemised Cost Report B Report Categories Create a cost report for a user a group of users or an account code inima amp m All Reports Capacity Planning 2 Cost Analysts S Forwarded Ca
162. t the rate named USA which you created in step 4 Assign cost details and time bands as you wish 6 Under Pricing Schemes select My Pricing Scheme Add a prefix of 001 and assign it the Pricing Rate of USA you created in step 4 Now all calls starting with 001 you make on the trunk you chose in step 3 will be priced according to the rates you set up in step 6 Importing and Exporting Pricing Schemes To allow the editing of pricing to be performed usin a spread sheet application Vision includes a facility to import and export from CSV The import export section can be viewed by clicking on Pricin Schemes selecting the scheme you wish to use and then clicking on the Import Export Pricing Details button Vision Admin Portal Vision Installation and Configuration Manual V1 5 0913 9 23 Vision Installation amp Configuration Manual Splicecon5 maxim Iser SpliceCom Vision v1 4 8 SpliceCom Vision Database Name Default Pricing Scheme LDAP amp Callserver Call Logging and Recording Update Delete Cancel Report Settings Configure Recording Wallboard Images Import Export Pricing Details Pricing Groups Pricing Schemes Pricing Rates Pricing Prefixes Digits Name Administrator Utilities Add Prefix File Format To Set an idea of the file format it is useful to create a new scheme as outlined above and export the details You will have two files to download links appear once you have clicked Ex
163. t Install You will be prompted for a password This is the password of the User on the Mac that you are currently lo ged in as 8 The setup process will install all the files needed for Vision 9 Once the installation is complete the SpliceCom Vision Setup page will be displayed SpliceCom Vision Setup Welcome to the SpliceCom Vision Setup The details you enter here will be used to configure your new SpliceCom Vision system Before you start you should check the following Please have ready the IP address of the callserver you are connecting to plus the Manager username and password Have you entered your new licenses into your SpliceCom Maximiser If you chose MOT to install MySQL from the installer package you must have set up your database in accordance with the instructions provided by SpliceCom Are you ready to proceed Continue 10 Go to the Running the Vision Setup section below to continue the Vision installation Running the Vision Setup 1 At the Welcome to the SpliceCom Vision Setup screen select Continue 2 The MySQL setup screen will be displayed A random user name and password are provided It is recommended that these are not changed 2 Make a note of the MySQL User and Password details These will be required when performing a factory default of the Vision server Please refer to the Factory Default section from 128 for further details spliceCom Vision Setup SpliceCom Vision Setup has detected that My
164. t Report Frequently Called Destinations Most Expensive Calls Incoming Call Breakdown By Day Incoming Call Breakdown By Week Incoming Call Breakdown By Month Incoming Call Breakdown By User Calls Abandoned In AA First And Last Calls Peak Trunk Group Usage Peak IntraModule Trunk Usage Peak Voicemail Port Usage Abandoned Calls Overview Contact Report Forwarded Calls Cost By User Cost Report Filtered By Cost Centre Transfered Calls By Cost Total Cost By Account Code Incoming Call Breakdown By Department Incoming Call Breakdown By DDI Trunk To Trunk Calls Full details on these reports are available in the Reports section from page 52 Please note that if you are also Given the ability to create a panel based on a Call Centre report your maximiser system is running the Vision Call Centre software Please refer to Vision Call Centre Configuration manual for further details 3 From the For list box select the type of entry you wish to report on Departments Users or Report Groups 4 Click in the Search box below the For list box 5 Start to type the first few of letters of the User Department or Report Group you wish to search for A list of the available options from the maximiser database will be displayed 6 Click on the User Department or Report Group required From the Display Options list box select the style of graph required eo Graph Table or Graph Table Please note that only the options relevant to the report selected
165. t associated with this call Drill Down Report No drill down is available for this report Reports 74 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Trunk To Trunk Calls Cost Analysis Report Description Produces a list of destination numbers called which have had incoming calls redirected to them alongside their associated costs Trunk To Trunk Calls For All Dates Last Month Time Filter between 00 00 00 AND 23 59 59 Destination Number of Calls Total Time Net Cost VAT Total Cost 103287730 2 00 00 07 0 00 0 00 0 00 103287731 25 00 10 26 0 00 0 00 0 00 zT 00 10 33 EO EO EO Configuration Options to Senerate a bill Overrides the standard Uplift percentage bill Overrides the standard VAT percentage Report Columns The telephone number which incoming calls have been redirected to Number of Calls The number of calls made in a specific time period to the specific number Total Time The total time that these calls were connected for Net Cost The cost of these calls including the uplift but excluding VAT VAT The VAT cost associated with these calls Total Cost The total cost associated with calls to this destination including uplift and VAT Drill Down Report No drill down is available for this report First and Last Calls Call Performance Profile Report Description Provides a daily list of first first answered
166. tName TargetNumber Connected Duration Total Cost RaxIP530 RaxIP530 Robin Hayman T05 Robin Hayman 07785902384 20 710 0 052 RaxIP530 RaxIP530 Robin Hayman T05 Robin Hayman 0TT85902304 13 660 0 034 RaxIP530 RaxIP530 Robin Hayman 705 Robin Hayman 07785902394 8 350 0 021 Robin Hayman Robin Hayman Southern Communications 08450567765 Abid Bhatti 07876202384 118 410 0 299 Grand Total 0 41 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format Searches for any of the entities that appear on the Show line Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Report Columns Original Target The name of the User or Department that the call was originally sent to Transferred By The name of the User or Department responsible for transferring the call Name of the caller if entered on maximiser Source Number The external or extension number from which the caller placed the call if presented Target Name The name associated with the number called if entered on maximiser for the transferred call Target Number The number called for the transferred call Connected Duration The total time that this call was connected Total Cost The cos
167. tal Abandoned and Sub 5 Seconds Connected Incoming Call Breakdown by Week Call Performance Profile Report Description Identifies incoming call flow on a weekly basis over the required period Breaks down incoming calls into those that have been connected those that were forwarded to voicemail and those that were abandoned This report is for Incoming external calls only it does not include DDI to DDI calls Incoming Call Breakdown By Week For Main Dates From 2012 11 01 To 2012 11 30 Last Month Time Filter between 00 00 00 AND 23 59 59 eee ee eee ENEE Interval Calls Total sub 5 sec Max Wait Avg Wait Max Talk Avg Talk Total Talk Total Max Wait Awg Wait Total Max Wait Awg Wait niinc as MEN BN BE UG EGGS DOE GENI REI 77 1 ffs CERE ETE 2012410519 2002 11 A83 WEE 211 vss MGE sors ons aeasze IF C EIN 00 2012 11 15 to 2012 11 25 T32 Gan oe er DER Ee e a NEW TTE 00 01 41 ETE 00 01 32 corz1120102012 1120 578 NM ARR ERR RR RR ERR ERR ER COT ea IIE 2ffa 17558 15 00 09 57 00 01 45 00 48 50 00 07 21 215 50 42 1 00 01 41 00 01 41 1014 00 11 31 00 01 34 Reports 90 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser Configuration Options Searches for any of the entities that appear on the Show line Show Automatically populated Un checkins the box alongside each entry means that these search results will not be in
168. tem via Manager Vision Admin Portal 20 Vision Installation and Configuration Manual V1 5 0913 9 a Vision Installation amp Configuration Manual Spliceconi5 maximiser 2 From the list box under the relevant Call Server select this Time Plan 3 Select Update when ready Report Settings This pase within the Vision Admin Portal allows you to amend the Report settings configured during the installation Select Update if changes have been made this will update the database SpliceCom Vision v1 3 18 Database To use the scheduled reports facility you must enter details of your email server LDAP amp Callserver ED Call Logging and Recording ee Email Address you your domain com i Configure Recording Wallboard Images Email Username Pricing Groups Email Password Pricing Schemes Pricing Rates Domain for Email Links Administrator Please enter the currency symbol for your location Currency Symbol e g 5 Utilities Plesse configure your working week settings Week Start Day Monday Week Length for Reporting days 7days gt Please configure default uplift percentages for cost reports if required Uplift 96 VAT 96 If a value is entered in the default Uplift and or VAT 96 fields these fields will become available when creating a Cost Analysis report and can be amended for each report if required Configure Recording This pase within the Vision Admin Portal will enable you to configure call recording f
169. ter the text that will describe the usage of this Reporting Group Both the Group Name and Description fields must be populated with text for the Sroup to be created 5 Select the Add Group button 6 The new group will be added to the Reporting Groups list Select the roup you have just created from this list 8 A list of Users and Departments on the system will be displayed on the left hand side 9 To add a member to the group click on the User or Department required This entry will move over to the right hand screen indicating that they are a member of the group Alternatively 9 To add multiple members to the group select the tick boxes beside all the Users and or Departments you wish to add to the Sroup 10 Select the Submit button at the bottom left hand side These entries will move over to the right hand screen indicating that they are a member of the group Alternatively 9 To add all Users and or all Departments to the group select the Add all Users and or Add all Departments link at the top 10 All Users and or Departments will move over to the right hand screen indicating that they are a member of the Sroup Please note e AManager will only be able to add Users and Departments that he she has permission to view their call logging data e A Reporting Group created with no Group Members will report on everyone on the system or every User and Department that the Manager creating the Sroup has permission for e When a
170. ternatively if you wish to set up call recording on all DDI Plan entries within a particular DDI Plan this can be done via the Vision Admin portal Hm RA Uw N Open the Vision Admin portal Select Configure Recording Select the DDIs tab at the top From the DDI Plan list box select the DDI Plan required Click on the Add Prefix button An equal si n will be added to the Translate To field of all the DDI Plan entries in the selected DDI Plan The next step is to create a Department called InboundRecordings which should be configured to record calls as follows J2 O COND oT A WwW N 11 12 13 14 15 16 In Manager create a new Department In the Name field enter InboundRecordin s In the Telephone Number field enter an unique extension number eg 8009 Select Apply when ready Select the Voicemail tab Select the Licences tab Tick the Message Box Licence field Select Update or Apply when ready This Department must be configured to record calls This can either be done via Manager or via the Vision Admin portal as follows Open the Vision Admin portal Select Configure Recording Select the Departments tab at the top A list of all the Departments on the system database will be displayed Select the tick box beside InboundRecordings From the Set Record Mode list box select the mode required a None automatic call recording will not take place b Resource a call will be recorded provided the relevant voicemail resource is av
171. tes From 2012 09 01 To 2012 11 30 Time Filter between 00 00 00 AND 23 53 59 ee NEN EE Interval Calls Total sub 5 sec Max Wait Avg Wait Max Talk Avg Talk Total Talk Total Max Wait Avg Wait Total Max Wait Avg Wait Seclember2012 26 5 BEBE INNEN DONGERSE WONG DOREM BUG BENE E 77 7 ENIM ETE CES October 2012 mt EIER B 77 EIN EN foo or zon November 2012 2773 arse 15 GUEST 00 01 65 00 46 50 00 07 22 218 50 42 EOM TEED COTE EET 7318 4837 31 00 10 25 00 01 37 00 46 50 00 07 27 601 20 14 1 00 01 41 00 01 41 2478 00 11 31 00 01 30 Bnn uH saB Configuration Options Show Automatically populated Un checking the box alongside each entry means that these search results will not be included in the For box Call Type Tick boxes for Internal and or External calls Report Columns Timeband divided into hourly segments No of Calls Total number of calls during each hourly timeband hourly timeband less than 5 seconds during each hourly timeband timeband timeband timeband timeband hourly timeband voicemail during each hourly timeband Reports 92 Vision Installation and Configuration Manual V1 5 0913 9 Vision Installation amp Configuration Manual Splicecom5 maximiser voicemail during each hourly timeband voicemail during each hourly timeband timeband Abandoned Max Wait The longest time that it took for a caller to hang up during each hourly timeband Abandoned Average Wait The averag
172. then be displayed via the My Reports link within the Report i Categories menu The My Reports page becomes that Managers default page when M opening the Vision portal and when clicking on the Reports link in the Main Menu The temam AIl Reports link will allow the Manager to view the complete list of reports Create a favourite report B WN Select Reports from the Main Menu Hover the mouse over the report required lu Incoming Call Response A gold star with a green add icon will appear oe ee oon e pande Cli ck on th e g ol d st ar answered how many were missed and how many went to voicemail lu Incoming Call Response x This report will now be displayed permanently with a Sold UT Incoming calls to a department or group of Star departments See how quickly they were answered how many were missed and how many went to voicemail Click on the My Reports link within the Report Categories menu and the favourite report will be displayed within this list Main Menu Top Outgoing Call Users By Cost lu Abandoned Calls Detail Reports See which users are spending most on outgoing See where your abandoned calls were missed Live Wallboards calls You can also view whether these numbers ea ae called back and whether you have called them Logs back Reporting Groups Incoming Call Response Scheduled Reports Incoming calls to a department or group of departments See how quickly they were Configure Mobility answered how
173. ting to this call dn Modules Training Call Server BRI2 192 168 6 70 Calls Out Today The Calls Out Today link will display all outgoing external calls made today Today s Outbound Calls Reports For All Live Wallboards Date amp Source Destination Extension Forwarded By Ringing Connected Cost Logs Time 2011 02 Barbara Evans 158325400 00 00 13 00 00 28 Reporting Groups i 2001 Scheduled Reports Sire MTM ne ee Se ee re ee ee 2011 02 Barbara Evans 1923254002 18 Configure Mobility 13 13 42 Configure Managers 2011 02 Carol Smith 1583287001 00 00 10 00 01 04 18 2002 13 17 34 2011 02 Barbara Evans 1583254001 00 00 12 00 00 10 Calls In Today 18 2001 Calls Qut Today l RE Search Calls 2011 02 00 00 11 00 00 07 NP 18 2001 13 19 54 The most recent call will be displayed at the bottom If a call has been recorded the Speaker icon will be displayed on the ri ht hand side of the call Date amp Time The time and the date the call was made The User and their extension number making the call Destination The number that was dialled If this number is matched in the Contacts database the Contact name will also be displayed Call Loos 46 Vision Installation and Configuration Manual V1 5 0913 9 wa Vision Installation amp Configuration Manual SplicecomS maximiser Call Los Detail Further details relating to a call can be viewed by selecting the call within the Date amp Time column and the following screen
174. to the Vision Server On a Linux PC 3 The software will most likely be supplied in a tar tar format the file will need to be unzipped first 4 Open a Terminal session KDE version select the Kickoff Application Launcher then Terminal 5 Change to the directory where the file is located by entering cd folder name es cd Downloads 6 Enter tar xf name of file eo tar xf Vision Linux 1 5 20 tar tar m shared bash x O x File Edit View Bookmarks Settings Help splicecom linux mkhi gt ls shared splicecom linux mkhi gt cd shared Splicecom linux mkhi shared gt tar xf Vision Linux 1 3 20 tar tarl This will unzip the file and create a folder called Vision 8 Change to this directory by entering cd Vision case sensitive 9 Enter sudo install SUSE use this command if you have the Linux install CD available or 10 Enter sudo install SUSE net use this command if you do not have a Linux install CD available but the Linux PC will need an internet connection 11 When prompted for the root s password enter the password for the root user on your Linux PC 12 The install will start Wait for the prompt to return to indicate that this stage of the upgrade is complete 13 Go to step 13 On an Apple Mac 3 Double click on the new software file to run it 4 Once the install wizard is complete you will be requested for the user name and password for Administrator 5 When the upgrade is complete the final set up screen will be displayed in
175. tton 6 From the Set Record Mode list box select the mode required a None automatic call recording will not take place b Resource a call will be recorded provided the relevant voicemail resource is available the call will still take place im B Ww N Call Recording 30 Vision Installation and Configuration Manual V1 5 0913 9 wa Vision Installation amp Configuration Manual Splicecom maximiser C Mandatory a call must be recorded and will not take place if the relevant voicemail resource is not available d Random arandom number of calls are recorded e Disable all call recording is prohibited 7 From the Set Archive list select Yes This will create a Voicemail Contact in the Department s configuration which will deliver the recording to the Vision server and delete it from the voicemail server 8 Select Update when ready 9 The new settings will be displayed in the Record Mode and Archiving Configured columns SpliceCom Vision v1 0 33 Database LDAP amp Callserver USE Departments DIE Call Logging and Recording Report Settings Configure Recording Name Extension Record Archiving MessageBox License Wallboard Images Mode Configured Info Pricing Groups Accounts 8003 Resource Yes Reception 8000 None Pricing Rates Sales 8001 Resource Administrat ministrator Support 8002 Resource Utilities Set Record None v Set No Update Mode Archive De Select All 2 For each Depart
176. ueue iK Port Usage O NM WwW uo M Oo P gt gt gt 2 2 2 H i N e E v E E Date Date Name Location Port Capacity Peak Usage EA Capacity Peak EA Peak VM Peak AA Peak Recording Peak Conference Peak Queue Percent Used Wed 4th Nov Mon 2nd Nov BuiltIn DemoCallServer 8 7 2 3 2 4 3 3 2 87 50 Tue 3rd Nov Builln DemoCallServer 8 6 2 3 3 5 3 3 5 75 00 8 7 2 3 3 5 3 3 5 Configuration Options Report Period Select from 11 presets or Custom start date end date Start Date Select date from drop down Calendar End Date Select date from drop down Calendar In Time Period Allows report start and stop time to be defined in 24 hour format Report Columns Day Date and Month Name allocated to the voice processing system on maximiser on which the Voice Processing Application is running any one time during the day Processing Interactive Voice Response channels Peak EA The maximum no of channels used simultaneously by the Extended Auto Attendant Enhanced Speech Processing Interactive Voice Response service at any one time during the day Peak VM The maximum no of channels used simultaneously by the Voicemail service at any one time during the day service at any one time during the day any one time during the day service at any one time during the day Peak Queue The maximum no of channels used simultaneously by the In Queue Message service at any one time during the day Percentage Used The Peak Usage divide
177. uroot prootes4o h 127 0 0 1 f This will loo you onto the MySQL server al splicecom mysql x dm X File Edit View Bookmarks Settings Help splicecom linux upup gt sudo rm r SpliceCom root s password splicecomglinux upup mysql uroot prGOtOS40 h 127 0 0 1 Welcome to the MySQL monitor Commands end with or g four MySQL connection id is 2707 server version 5 5 16 log Source distribution Copyright c 2000 2011 Oracle and or its affiliates All rights reserved Jracle is a registered trademark of Oracle Corporation and or its affiliates Other names may be trademarks of their respective owners ype help or h for help Type c to clear the current input statement nysql gt j UPDATE mysal user SET Password PASSWORD WHERE User root use apostrophes Maintenance Vision Installation and Configuration Manual V1 5 0913 9 131 i Vision Installation amp Configuration Manual Splicecom5 maxi Immiser 137 E splicecom mysql w X Fie Edit View Bookmarks Settings Help alane anaha Linus upup sudo rm r SpliceCom root s password snlicecomglinux upup mysql uroot ea ee h 127 0 0 1 Welcome to the MySQL monitor Commands end with or g Your MySQL c ction id is 2707 Server version 5 5 16 log Source distribution Copyright c 2000 2011 Oracle and or its affiliates All rights reserved Oracle is a registered trademark of Oracle reeled bale and or
178. were abandoned before 45 seconds Under 60 seconds Total number of calls to the Auto Attendant that were abandoned before 60 seconds Over 60 seconds Total number of calls to the Auto Attendant that were abandoned after 60 seconds Drill Down Report Standard drill down report available on Attendant Contact Report Call Performance Profile Report Description Delivers a report of telephone calls to or from on any particular Contact that has been entered on the maximiser system database Contact Report For Mark Jacques Dates Last 90 Days Time Filter between 00 00 AND 23 59 Datetime _ Source Name Source Number Target Name Target Number Extn Name Extn Duration Connected Total Cost _ 2009 11 12 15 10 05 Mark Jacques 07588600988 Support 200 Charles Huggett 719 09 08 21 00 08 11 0 000 2009 11 13 18 02 37 Mark Jacques 07588600988 Support 200 Paul Southwell 718 00 02 09 00 01 58 0 000 M 2009 11 16 10 08 44 Mark Jacques 07588600988 Support 200 Charles Huggett 719 02 01 00 00 00 52 0 000 amp 2009 12 22 17 19 54 Mark Jacques 07588600988 Main 07968120499 09 01 58 00 01 48 0 271 2009 12 23 11 06 18 Mark Jacques 07588600988 Main 700 Ros Leftiey 704 00 00 15 00 00 08 0 000 amp 2009 12 23 11 08 37 Mark Jacques 07588600988 Main 700 Ros Leftley 704 09 00 14 00 00 11 0 000 2009 12 23 11 06 56 Mark Jacques 07588600988 Main 700 Robin Hayman 705 00 06 22 00 06 12 0 000 amp 2010 02 02 12 39 56 Mark Jacques 07588600988 Main 700 Robin H
179. ws you to have multiple number matches with the same rate e g UK national calls starting 01 and 02 do not need a separate rate Pricing Rates A Pricing Rate specifies how a call is charged For a particular Pricin Rate you can specify a connect charge a minimum charge and up to three different rates You can then assign the different rates to be applied to calls made during different time bands one hour increments to achieve on off peak charging You may also assign different rates for use on weekdays Saturdays and Sundays Example As an example we might want to create a new set of pricin rules Under Pricing Schemes add a new pricing scheme named My Pricing Scheme 2 Under Pricing Group add a new Pricing Group named My Pricing Group and assign the Pricing Scheme you created in step 1 3 Under Pricing Group select the My Pricing Group Sroup you created in step 2 Add a trunk from your configuration to this group every call made on that trunk will now be billed according to the rules we set up in My Pricin Scheme At this point we could go in to the Pricing Scheme and import a pricing scheme see Importing and Exporting Pricing Schemes section below In this example we will manually create the pricing rate and number matches 4 Under Pricing Rates select My Pricing Scheme from the drop down list of schemes and add a new rate named USA 5 Under Pricing Rates select My Pricing Scheme from the drop down list of schemes and selec
180. ximiser Reporting Groups 53 Scheduled Reports 106 Top Outgoing Call Users by Cost 65 Transferred Calls by Cost 74 Trunk to Trunk Calls 75 schedule a back up 134 Scheduled Reports 106 Search Calls 47 specifications 2 SQL Health Check 129 Statistic Panel 116 Status Panel 119 Time Plans 20 Top Outgoing Call Users by Cost report 65 Transferred Calls by Cost report 74 Trunk To Trunk Calls report 75 uninstallin Vision 130 upgrading 129 User Status 11 Utilities 28 127 Clear Collection Status 129 Do Back Up 127 Factory Default 128 Generate SSL Certificate 129 Public IP Address 129 Recalculate Call Costs 128 SQL Health Check 129 Vision Admin Portal 19 Administrator 27 Call Logging and Recording 20 Configure Recording 21 Database 19 LDAP amp Call Server 19 Report Settings 21 Utilities 28 Wallboard Images 22 Vision Portal 36 call logs 43 Configure Managers 37 Configure Mobility 41 Live Wallboards 113 Reports 52 VisionArchiver 34 VisionLive licence 11 VisionMobility 41 VisionMobility licence 11 VisionRecording licence 10 VisionReport licence 10 User Status 11 voicemail ports 2 Wallboard Images 22 wallboards 113 Web Panel 123 137 SpliceCom Britain s leading developer of telephone systems The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com

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