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HP LaserJet 2400 Series printer User Guide

1. Troubleshooting flowchart 99 4 Does the job print as expected Print is garbled or Printing stops in the Print speed is slower A printer control only a portion of the middle of the job than expected panel setting is not page prints taking effect 100 Chapter 4 Problem solving ENWW ENWW Check that you are using the proper printer driver See Using the printer driver The data file sent to the printer might be corrupt To test try printing it on another printer if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable see Part numbers Simplify the print job print ata lower resolution or install more printer memory See Printer memory You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again The print job is not formatted correctly Stop might have been pressed Check that the power supplied to the printer is steady and that it meets printer specifications See Electrical specifications Paper is not fed correctly or is damaged Simplify the print job Add more memory to the printer See Printer
2. SELECT e Clears an error condition when the condition is clearable e Saves the selected value for an item e Performs the action that is associated with the item that is highlighted on the graphical display Y Down e Navigates to the next item in the list or decreases the value of items that are numerical in nature STOP e Cancels the current print job in process and expels all of the active pages from the paper path The time that it takes to cancel the job depends on the size of the print job Press the button only once Also clears continuable errors that are associated with the canceled job NOTE The control panel lights cycle while the print job is cleared from both the printer and the computer and then the printer returns to the ready state Ready light on Control panel lights Light Ready a printer is online and ready to accept data to print The printer cannot accept data because it is offline paused or has experienced an error Blinking The printer is going offline The printer stops processing the current print job and expels all of the active pages from the paper path Control panel 11 NOTE 12 Blinking The printer is processing or printing the data f Attention The printer has experienced a problem Note the message on the control panel display and then turn the printer off and on See Interpreting control panel messages for help in resolving problems f The printer is fun
3. Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care To resolve problems with the power supply 1 Remove the printer from any UPS supplies additional power supplies or power strips Plug the printer into a wall outlet and see if this resolves the problem If the printer is already plugged into a wall outlet try another power source in the building that is independent of the one currently being used The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer See Electrical specifications If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Understanding printer messages 125 Interpreting control panel messages continued Control panel message 62 NO SYSTEM alternates with To continue turn off then on 64 ERROR alternates with To continue turn off then on 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press Y 68 X PERMANENT STORAGE FULL alternates with To continue press Y 68 X PERMANENT STORAGE WRITE FAIL alternates with To continue press Y 126 Chapter 4 Problem solving Descr
4. Print job prints on both sides of the paper The printer is set for duplexing See Changing the settings for a print job to change the setting or see the online Help Print job contains only one page but the printer processes the back side of the page as well the page comes part of the way out and then goes back into the printer See Changing the settings for a print job to change the setting or see the online Help The printer is set for duplexing Even if the print job contains only one page the printer also Pibeeenee 0E SACER Do not try to pull the page out of the printer before duplexing is complete Jamming might result Pages print but are totally blank Cause The sealing tape might still be in the print Remove the print cartridge and pull out the cartridge sealing tape Reinstall the print cartridge The file might have blank pages Check the file to make sure that it does not contain blank pages ENWW Solving general printing problems 105 The printer prints but the text is wrong garbled or incomplete The printer cable is loose or defective Disconnect the printer cable and reconnect it Try a print job that you know works If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new cable The printer is on a network or sharing device and Disconnect the printer from the network and use is not receiving a clear signal a par
5. represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions ENWW Problems with Mac OS X continued The printer name IP address or Rendezvous host name does not appear in the printer list box in the print center The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selected depending on the type of connection that exists between the printer and the computer The wrong printer name IP address or Rendezvous host Check the printer name IP address or Rendezvous host name is being used name by printing a configuration page See Configuration page Verify that the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up your selected printer in Print Center The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on I
6. Check the installation notes and Readme files on the printer CD ROM for additional software and languages HP software is not available in all languages Operating systems and printer components The printer CD ROM contains the software components and drivers for users and network administrators The printer drivers that are provided on the CD ROM must be installed in order to take full advantage of printer features The other programs are recommended but are not required for operation Check the installation notes and Readme files on the printer CD ROM for more information The CD ROM includes software that is designed for users and network administrators who are operating in the following environments e Microsoft Windows 98 and Windows Millennium Edition Me e Microsoft Windows NT 4 0 parallel and network connections only e Microsoft Windows 2000 Windows XP and Windows Server 2003 e Apple Mac OS version 9 1 and later and OS X version 10 1 or later The most recent printer drivers for all supported operating systems are available at http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software If you do not have access to the Internet see the support flyer that came in the printer box for information about obtaining the most recent software The following table lists the available software for the printer Windows Installer PCL 6 PCL 5 Windows Windows Wind
7. ENWW locking 39 manual feed 40 manual feed settings 15 166 printing from 14 38 173 settings 161 troubleshooting 102 trays capacities 4 custom size settings 166 duplexing 54 duplexing manually 56 included 3 jams clearing 112 loading paper 42 locating 8 locking 39 manual feed 40 manual feed settings 166 paper path test 178 PCL commands 206 registration settings 169 selecting 14 38 64 173 settings 161 settings viewing 86 troubleshooting 102 104 troubleshooting blank pages 105 blurred print 136 cables 98 configuration page printing 97 control panel display 96 curled paper 104 134 dropouts 131 duplexing 105 EPS files 141 144 errormessages 116 event log 178 fonts 146 gray background 131 information pages 85 jams causes of 110 jams clearing print cartridge area 110 jams duplexer 114 jams first sheet 104 jams locations 110 jams output areas 113 jams trays 112 legal paper 146 light print 130 Limit Check error 146 lines 131 135 Macintosh problems 140 network printing 138 online Help 116 output quality 128 paper 108 PostScript problems 146 ENWW printing 98 100 106 PS errors 98 Range Check 147 repeating defects 133 repetitive images 137 skewed pages 134 slow printing 100 105 smeared toner 132 specks 130 text 106 text quality 133 136 tire tracks 135 tray selection 102 trays 104 VM error 147 white spots 136 Windows
8. 142 Chapter 4 Problem solving Software troubleshooting Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS 9 1 or later Ensure that your Macintosh has the appropriate USB software from Apple NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device Hardware troubleshooting Check that the printer is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a nonpowered USB hub Make sure that the HP LaserJet 2400 series PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt
9. Solving general printing problems In addition to the issues and solutions that are listed in this section see Troubleshooting common Macintosh problems if you are using a Macintosh computer and see Troubleshooting common PostScript problems if you are using the PS driver Printer selects media from the wrong tray The tray selection in the software program might be incorrect The configured size does not match the size of the media that is loaded in the tray Printer does not pull paper from tray For many software programs the paper tray selection is found on the Page Setup menu within the program Remove any media in other trays to make the printer select from the correct tray For Macintosh computers use the HP LaserJet Utility to change the priority of the tray Through the control panel change the configured size to match the size of the media that is loaded in the tray a The tray is empty Load paper in the tray The paper guides are set incorrectly Paper curls when it exits the printer The paper curls when it exits to the top output bin To set the guides correctly see Loading trays For the 500 sheet paper tray make sure that the leading edge of the paper stack is even An uneven edge can prevent the lift plate from rising Open the rear output bin to allow the paper to exit in a straight path through the printer Turn over the paper that you are printing on Reduce the fusing tem
10. Utilities or jobs that you download to the printer sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off Use the following guidelines if you use the page description language PDL ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the printer power is turned on e Send permanent resources to the printer only at the beginning of a print job and not while the printer is printing NOTE Over using permanent resources or downloading them while the printer is printing might affect printer performance or the ability to print complex pages ENWW Saving resources permanent resources 199 Installing an EIO card NOTE NOTE Follow this procedure to install an EIO card To install an EIO card 1 Turn the printer power off 2 Remove the two screws and cover plate from the EIO slot on the back of the printer Do not discard the screws or the cover plate Save them for future use if you remove the ElO card 3 Install the EIO card in the EIO slot and tighten the screws 4 Turn the printer power on and print a configuration page to verify that the new EIO device is recognized See Configuration page When you print a configurat
11. 0 Medium book or text 1 Semi bold 3 Bold 4 Extra bold Typeface Ss Print a PCL 6 or PCL 5 font list to view the command for each internal font The preferred method is to use the primary pitch command ENWW Understanding PCL 6 and PCL 5e printer command syntax 209 210 Appendix E Printer commands ENWW F Regulatory information Introduction ENWW This section contains the following regulatory information e FCC regulations e Environmental Product Stewardship program e Declaration of conformity e Laser safety statement e Canadian DOC statement e Korean EMI statement e Finnish laser statement Introduction 211 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation the presence of interference can be determined by turning the equipment off and on If this equipment does cause harmful interference to radio or television communications the user is encouraged to try to correct the interference by
12. 2 Letter 3 Legal 25 A5 26 A4 45 JIS B5 80 Monarch envelope 81 Commercial 10 envelope 90 DL ISO envelope 91 C5 ISO envelope 100 B5 ISO envelope B5 ISO 101 Custom 206 Appendix E Printer commands ENWW ENWW Page control commands continued Paper type E amp n 5WdBond Bond 6WdPlain Plain 6WdColor Color WdLabels Labels 9WdRecycled Recycled 11WdLetterhead Letterhead 10WdCardstock Cardstock 11WdPrepunched Prepunched 11WdPreprinted Preprinted 13WdTransparency Transparency WdCustompapertype Custom Orientation E amp l O 0 Portrait 1 Landscape 2 Reverse portrait 3 Reverse landscape Text length bottom margin E amp l F Number of lines from top margin Left margin E amp a L Column number Right margin E amp a M Column number from left margin Horizontal motion index E amp k H 1 120 inch increments compresses print horizontally Vertical motion index E amp l C 1 48 inch increments compresses print vertically Line spacing E amp l D Lines per inch 1 2 3 4 5 6 12 16 24 48 Perforation skip E amp l l 0 Disable turn off 1 Enable turn on 1 For custom paper replace Custompapertype with the name of the paper and replace the with the number of characters in the name plus 1 Cursor Positioning Vertical position rows E amp a R Understanding PCL 6 and PCL 5e printer command syntax 207 Cursor Positi
13. Common PCL 6 and PCL 5 printer commandS xsi cieccs soddccesateddaccsastesdcetecsedeacesdsevadsenaddieee 206 Appendix F Regulatory information Doduo asr E EE E acon onstemnstelgaccanate 211 POC WEG UNAM OMS een rE E E E EEEE a E 212 Environmental Product Stewardship program cccccseccceececceceeceececeeceeeeeeesueesseeeesaeeesaeees 213 Protecting the environment sscrccsdewretarastuarocawietnnacuelicsjedobiaaedawiata clad ccsidemnnentian dadcndaieniedaaneuisines 213 Ozone DIOGUGC OME sernpre a a aai iA ipai aaa a E EEE 213 Energy CONSUMPHON serseri oe Eea A Ee E E Esai 213 HP LaserJet printing supplies iesicscicdcnesscdusascoiemeasdicemaqatanainastoedseedhesdsacnidencaetotemndewedesmnedeanens 213 Material safety data sheet ccccceeccccsssecceeeeeceececceueeeceaeecseeeecseueesseaseessseesseseesseags 214 For more MOrmnmaNON recien a eai a a E aai E 219 Declaration On COMMON MIILY patcscae sate wtscucis tnccucnmaadnuntdds teeduddessautmenadsmunsey suena Ea Ea iea 216 Country region specific safety statements cccccsesccccceeeeecceeseeeceeeeeseeaeeeecseuseesseuseeeeses 217 Laser safety statement cdnapcsatnceslensusn sdeinsasn an decode daiedoccneessandennananetewesscnsdsnsesandusceaesetswanescode 217 Canadian DOC statement rcs ccc cscaccadlscwunateateetnnnaadenentssaecueneabouciiuedededenesaontienlsmanendan somes ndiaceees 217 Japanese VCCI statement wiceed crise daantce econ au sasaacdeaaeromsadeesancicacheds anaundbai
14. ENVELOPE ANY SIZE LETTER LEGAL EXECUTIVE A4 A5 B5 JIS EXECUTIVE JIS ANY TYPE PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK gt 164 G M2 ROUGH Use this item to set the value to correspond with the type of media that is currently loaded in tray 1 ANY TYPE If both the type and size for tray 1 are set to ANY the printer will pull media from tray 1 first if media is loaded in the tray A type other than ANY TYPE The printer does not pull from this tray unless the type or size of the print job matches the type or size that is loaded in this tray Sets the value to correspond with the media size that is currently loaded in tray 2 Sets the value to correspond with the media type that is currently loaded in tray 2 ENWW TRAY 3 SIZE ANY SIZE Sets the value to correspond LETTER with the media size that is currently loaded in tray 3 LEGAL EXECUTIVE A4 A5 B5 JIS EXECUTIVE JIS TRAY 3 TYPE ANY TYPE Sets the value to correspond PLAIN with the media type that is currently loaded in tray 3 PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK gt 164 G M2 ROUGH ENWW Paper Handling menu 163 TRAY N CUSTOM UNIT OF MEASURE This item appears only if a tray X DIMENSION is set to a custom size Y DIMENSION UNIT OF MEASURE Use this option to select the unit of measure INCHES or MILLIMETER
15. N n up printing 62 narrow paper printing on 51 narrow paper settings 171 Netscape Navigator versions supported embedded Web server 70 HP Toolbox 74 HP Web Jetadmin 73 Networking guide 2 Networking tab embedded Web server 72 networks driver configuration 79 installing Macintosh software 30 installing Windows software 29 settings 176 troubleshooting printing 138 non HP print cartridges 89 not responding troubleshooting 106 Novell NetWare settings NetWare settings IPX SPX setting 176 number of copies setting default 165 O on site service agreements 222 on off switch locating 8 online customer support iii online Help 116 online help control panel 12 drivers 25 OpenVMS drivers 24 operating environment specifications 184 operating systems supported 23 24 ordering media HP 153 part numbers for 152 ordering supplies iii orientation default setting 168 orientation page duplexing options 55 PCL commands 207 OS 2 drivers 24 Other links embedded Web server 72 HP Toolbox 77 out of toner 20 175 out of toner message 91 output bins settings 166 output quality troubleshooting 128 override A4 letter 166 ozone specifications 213 ENWW P packaging printer 224 page counts 86 page orientation default setting 168 duplexing options 55 PCL commands 207 pages per minute 4 pages per sheet 62 paper A4 settings 166 167 capacity 4 covers 65 curl troubleshooting 104 curled 134 custom size 62 166 custom siz
16. Ordering directly from HP iiss conensunassavetsascecevatarlasennssuetedeusiactanneutsntaaianes iaka iii 150 Ordering through service or support providers ccccceececeeeeeceeeecceeeeeseeesaeeeeseneeeseeees 150 Ordering directly through the embedded Web server for printers that are c nnected to a ICT ONG siressa eaea 150 Ordering directly through the HP Toolbox software for printers that are directly connected to a computer ascecnscederadeeneiendacsosdasoltoanciaeanonsd steal onieteanectadseasnesnmededomcanneed 151 FAG PUTS aaron e e E E E a i N i 152 Paper handling accessories siiisieniisiaierivanaduinetadanoudusid gnntinanduanidumadanaiacnidanlancuncd auuliaatiatwenechde 152 FFU CAI GSS aercrsttumaeneracesiaeeondsuaiissuntnatadepasinadeduliet alas bigaapsiaidadeitilededasiiadedtiuseawpstodnsosieaccived 152 MEMOD irs e a aa NZ Cables and NMC AC Sc set cdcinscesateec ete innia a a saabouns deenbeases 153 PURCOS EE pd E ERE 153 Appendix B Control panel menus Retrieve JOD MENU cnsmnnnhinensestcaneesensenaienosabtenstederiuaescop sun EE E dienaa i i EE e Enpa iS 158 Miormaton mMenu wt sncocesnctezeteaasinnanpacteanmessneeshanatamadenstbnemncensmetees aa I AGEE TEA E EE 160 Pap r Handling MeN ssssisssierrissinsi an E aE e aE ria 161 Configure Device Menu aria sseeacirciuteexnde tenets aetoeaceedeadavdinienexihdsomentewseesnctinienettauvenasedaventaaneseonenidebens 165 FIM SUBIC TU senseri ee E E E E E 165 Print Quality s bmenU soda
17. Printing on both sides duplexing 55 4 Click OK 5 Send the print job to the printer NOTE The paper you are printing on will partially come out of the top output bin during the duplexing Do not pull on the paper until duplexing is complete During duplexing the duplexer will not function if the rear output bin is open To duplex manually 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side down bottom edge first e For all other trays load the letterhead paper with first side up top edge toward the back of the tray Open the printer driver see Changing the settings for a print job On the Finishing tab select Print on Both Sides Click OK Send the print job to the printer Pa kw N Go to the printer Remove any blank paper that is in tray 1 Insert the printed stack with the blank side up with the top edge feeding into the printer first You must print the second side from tray 1 7 If prompted by a message at the control panel display press Y SeLecT button NOTE If the number of total sheets exceeds the tray 1 capacity for manual duplex jobs you must repeat steps 6 and 7 each time that paper is inserted until the duplexing job is complete 56 Chapter 2 Printing tasks ENWW Canceling a print job You can cancel a print job from a sof
18. WARNING ENWW Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC statement Complies with Canadian EMC Class B requirements Conforme ala classe B des normes canadiennes de compatibilit electromagn tiques CEM Japanese VCCI statement COP d Trellis Sa EO lie CVC Cl OEE LEJK OS AB TREE CT CORR SERCH OC BELT Th OTF CORES VJA Or LEa SS OPEL T EHe nSt Saeko Ces d E RL aR to CIEL ORY REL E FAL Korean EMI statement APEAL SHUE Bae 2l Oo alle WeESSCe AAbeadlads Fe A724 SANSOME SE DE aA MASS USHC Country region specific safety statements 217 Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASE
19. always push down on the paper to lock the metal paper lift plate in place before you replace the tray The metal paper lift plate releases and lifts the paper when you push the tray into the printer Loading optional tray 3 500 sheet tray Tray 3 supports only paper A4 A5 B5 JIS Letter Legal Executive and 8 5 x 13 inches The tray 3 500 sheet feeder comes standard with some HP Color LaserJet 2460 printer models To load tray 3 1 Pull the tray out of the printer and remove any paper Loading trays 45 4 Place the paper in the tray and make sure that it is flat at all four corners Keep the paper below the hooks on the side and rear of the tray 5 46 Chapter 2 Printing tasks ENWW Understanding media output options The printer comes with two output bins The top output bin is used when the rear output bin is closed The rear output bin is used when the rear output bin is open 1 Top output bin face down 2 Rear output bin face up When tray 1 and the rear output bin are used together they provide a straight through paper NOTE path for your print job Using a straight through paper path can sometimes reduce curling ENWW Understanding media output options 47 Printing on envelopes You can print envelopes from tray 1 Tray 1 holds up to 10 envelopes and supports standard or custom sizes For printing on any size of envelope make sure to set the margins in your program at least 15 0 mm 0
20. is closed On the File menu in the software program click Print Select the printer and then click Properties The steps can vary this procedure is most common To change the print job default settings for example turn on Print on Both Sides by default Click Start click Settings and then click Printers Right click the printer icon and then select Properties Windows 98 and ME or Document Defaults Windows NT 4 0 To change the configuration settings for example add a physical option such as a tray or enable disable a driver feature such as Allow Manual Duplexing Click Start click Settings and then click Printers Right click the printer icon and then select Properties Click the Configure tab Software 25 26 Operating System Windows 2000 XP and Server 2003 Macintosh OS V9 1 Macintosh OS X V10 1 Macintosh OS X V10 2 Chapter 1 Printer basics To change the settings for all print jobs until the software program is closed On the File menu in the software program click Print Select the printer and then click Properties or Preferences The steps can vary this procedure is most common On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print Change the settings that you want on the
21. menu click Show Info Click the Installable Options menu settings you must select the saved preset option every time that you open a program and print Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP LaserJet Utility for use with Macintosh computers The embedded Web server can be used with Macintosh computers if the printer is connected to a network See Using the embedded Web server for more information PPDs Use PPDs in combination with the Apple PostScript drivers to gain access to the printer features and to allow the computer to communicate with the printer An installation program for the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that comes with the operating system HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver The illustrated screens make selecting printer features easy Use the HP LaserJet Utility to perform the following tasks e Name the printer assign it to a zone on the network and download files and fonts e Configure and set the printer for Internet protocol IP printing NOTE The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment ENWW Software 27 NOTE CAUTION NOTE Installing the printing system software The printer comes
22. printer language switching PCL commands 208 printer languages included 5 printerlanguages viewing installed 86 Printing menu 165 234 Index private jobs 67 processor speed 5 proof and hold jobs 66 ProRes 4 63 PS Defer Media setting 16 PS driver features 25 operating system supported 24 See also drivers PS error pages settings 167 troubleshooting 98 PS font list printing 87 160 PS setting as printer language 17 174 punched paper fuser modes 170 printing on 52 Q quality troubleshooting 128 quick copy jobs settings 172 R RAM disk settings 21 175 Range Check troubleshooting 147 Ready light 11 rear output bin locating 8 printing to 47 settings 166 recovery jam 20 175 recycling plastics 213 print cartridges 213 reduce enlarge options 64 reference materials 2 registration settings 169 regulatory statements Canadian DOC statement 217 declaration of conformity 216 FCC 212 Finnish laser statement 218 Japanese VCCI statement 217 Korean EMI statement 217 laser safety 217 removing software HP Toolbox 78 Macintosh 33 Windows 33 repacking printer 224 repeating defects troubleshooting defects repeating 133 repetitive defects images 137 Resets menu 1 6 ENWW resizing documents 64 resolution features 4 settings 63 troubleshooting quality 128 Resolution Enhancement technology REt 171 resolution settings 1 0 resource saving 199 restoring default settings 176 REt Resolution Enhancement techno
23. 166 usage page 160 using 55 duplexer paper jams clearing 114 duplexing troubleshooting 105 E e mail alerts 76 81 Economode 63 EconoMode setting 171 edge to edge mode 166 EIO cards installing 200 partnumbers 153 removing 201 settings 175 slots 190 ENWW Elo cards partnumbers 153 electrical specifications 182 embedded Web server e mail alerts 81 features 70 Information tab 71 Networking tab 72 opening 70 Other Links tab 72 print cartridge supply level checking 90 Settings tab 71 system requirements 70 energy consumption 213 energy specifications 182 ENERGY STAR compliance 213 energy use 6 enlarging documents 64 envelopes default size setting 166 margins 48 187 printing from tray 1 48 specifications 186 storing 187 wrinkled troubleshooting 135 environment specifications 184 environmental features 213 EPS files troubleshooting 141 144 error messages event log 178 event log printing 86 settings 18 174 Windows 139 error messages troubleshooting 116 escape characters 204 Ethernet cards partnumbers 153 eventlog 86 178 Explorer versions supported embedded Web server 70 HP Toolbox 74 HP Web Jetadmin 73 Express Exchange HP 223 Extended Service iv extended warranty 222 F factory defaults restoring 176 FastRes 4 63 FastRes resolution 170 FCC statements 212 features printer 3 file directory printing 160 flashing lights 11 Flip Pages Up binding option 55 Index 229
24. 52 Chapter 2 Printing tasks ENWW Tray 2 or tray 3 orientation print side down top edge toward you NOTE When Alternative Letterhead mode is enabled in the printer driver and Letterhead or Preprinted is selected as the media type you must orient the media for two sided duplex printing Guidelines for printing on letterhead or preprinted forms e Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography e Do not use raised or embossed letterhead e The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 200 C or 392 F for 0 1 second ENWW Printing on special media 53 Printing on both sides duplexing CAUTION 54 You can print on both sides of a sheet of paper called duplexing or two sided printing in two ways automatic and manual The following paper sizes are supported for automatic duplexing Letter A4 Legal and 8 5 x 13 inches Manual duplexing supports all paper sizes e Automatic duplexing The built in automatic duplexer is included only with the HP LaserJet 2420d 2420dn and 2430dtn printer models e Manual duplexing All printer models are capable of manual duplex printing The printer prints the first side of each page waits for you to reinsert the paper into the printer and then prints the second side of each page Oth
25. 6 inch from the edge of the envelope The printer might print at a slower speed when printing envelopes In addition printing performance depends on the construction of the envelope Always test a few sample envelopes before purchasing a large quantity For envelope specifications see Envelopes WARNING Never use envelopes that contain coated linings exposed self stick adhesives or other synthetic materials These items can emit noxious fumes CAUTION Envelopes that have clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severely damage the printer To avoid jamming and possible printer damage never try to print on both sides of an envelope Before you load envelopes make that sure they are flat and not damaged or stuck together Do not use envelopes that contain pressure sensitive adhesive To load envelopes in tray 1 Many types of envelopes can be printed from tray 1 Up to 10 can be stacked in the tray 1 Open tray 1 by pulling the front cover down then pull out the media support and fold out the media extension 2 Open the rear output bin by pulling down on the top section of the bin Slide out the extender until it extends fully NOTE Using the rear output bin reduces envelope curl 48 Chapter 2 Printing tasks ENWW 3 Slide the width guides on tray 1 outward to a position that is slightly wider than the envelopes 4 Place the envelopes into the tray short
26. Down button to select the number of copies This setting applies only to print jobs that do not have the number of copies specified in the program or printer driver such as a UNIX or Linux application NOTE It is best to set the number of copies in the program or printer driver Program and printer driver settings override control panel settings ENWW Configure Device menu 165 DEFAULT LETTER Sets the default image size for paper and envelopes The item name changes from paper PAPERSIZE LEGAL to envelope as you scroll through the available EXECUTIVE sizes This setting applies only to print jobs that do not have the paper size specified in the program or printer driver STATEMENT 8 5 x 13 A4 A5 B5 JIS EXECUTIVE JIS D POSTCARD JIS 16K ENVELOPE 10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM DEFAULT UNIT OF MEASURE Sets a default custom paper size for tray 1 This CUSTOM PAPER X DIMENSION menu appears only if the Custom Standard switch in the selected tray is set to Custom Y DIMENSION PAPER DESTINATION STANDARD OUTPUT Configures the output bin destination FACE UP BIN DUPLEX OFF Appears only for printers that include a built in ON duplexer Set the value to ON to print on both sides duplex or OFF to print on one side simplex of a sheet of paper DUPLEX LONG EDGE Changes the binding edge for duplex printing The menu item appears only if the printer includes a b
27. Letter 8 5 x 11 inch 3 hole 500 sheets ream 10 ream carton Legal 8 5 x 14 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch 3 hole 500 sheets ream 10 ream carton Legal 8 5 x 14 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch Quick Pack 2 500 sheet carton Letter 8 5 x 11 inch Quick Pack 3 hole 2 500 sheet carton A Letter 220 x 280 mm 500 sheets ream 5 ream carton A4 210 x 297 mm 500 sheets ream 5 ream carton HPM1120 North America HPM115R North America HP25011 North America HPM113H North America HPM1420 North America HPC8511 North America and Mexico HPC3HP North America HPC8514 North America HP2500S North America and Mexico HP2500P North America Q2408A Asia Pacific countries regions Q2407A Asia Pacific countries regions A4 210 x 297 mm 500 sheets CHP110 Europe ream 5 ream hioa A4 210 x 297 mm Quick Pack 2500 An ah 5 ream carton CHP113 Europe Part numbers 155 fen pee Pome HP Office recycled paper Letter 8 5 x 11 inch HPE1120 North America 500 sheets ream 10 ream carton For use with all office equipment laser and inkjet printers copiers and fax Letter 8 5 x 11 inch 3 hole HPE113H North America machines Good for high 500 sheets ream 10 ream volume printing carton Satisfies U S Executive Order 13101 for environmentally prefer
28. TRAY 1 SIZE ANY as the default configuration for tray 1 operation the printer will not stop and wait for media to be loaded To have the printer wait set TRAY 1 TYPE and TRAY 1 SIZE to types other than ANY on the PAPER HANDLING menu NOTE If the SIZE and TYPE are set to ANY and MANUAL FEED PROMPT is set to UNLESS LOADED then the media will be pulled from tray 1 without prompting If MANUAL FEED PROMPT is set to ALWAYS then the printer will prompt you to load media even if tray 1 is set to TYPE ANY and SIZE ANY If you have selected MANUAL FEED ON at the printer control panel this setting will override the printer driver and all print jobs that you send to the printer will request manually fed paper in tray 1 unless a specific tray has been selected in the printer driver If this feature is to be used only occasionally it is best to set MANUAL FEED OFF at the printer control panel and to select the manual feed option in the printer driver on a job by job basis 40 Chapter 2 Printing tasks ENWW Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the tray is set For example heavy paper such as card stock might need a higher fuser mode setting in order to make the toner adhere better to the page but transparencies need the LOW fuser mode setting to avoid damage to the printer The default setting generally provides the best performance for most print media types The fuse
29. This page shows a list of all printer events and errors Device information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Control panel Click this button to view the current status of the printer control panel Settings tab Use this tab to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditional menus found on printers that use a control panel display These menus include Information Paper Handling and Configure Device Alerts Network only Set up to receive e mail alerts for various printer and supplies events Email Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail Security Set a password that must be typed in order to gain access to the Settings and Networking tabs Turn on and off certain features of the EWS Other Links Add or customize a link to another Web site This link is shown in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the prin
30. Try printing to a different output bin If paper is lightweight and smooth open the Configure Device menu at the printer control panel On the Print Quality submenu select FUSER MODES and then select the paper type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality submenu You must also set the type of paper for the tray you are using See Printing by type and size of media locking trays 134 Chapter 4 Problem solving ENWW ENWW Wrinkles or creases AQBbCc 1 Print afew more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment 3 Turn over the stack of paper in the tray Also try rotating the paper 180 4 Make sure that paper is loaded correctly and all adjustments have been made See Loading trays 5 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications 6 If envelopes are creasing try storing envelopes so that they lie flat Vertical white lines 1 Print afew more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications 3 Replace the print cartridge Tire tracks This defect typically occurs when the print cartridge has far exceeded its rated life of 6 000 Q65
31. all of the commands that are to be combined 2 When combining escape sequences change the uppercase termination character in each individual escape sequence to lowercase 3 The final character of the combined escape sequence must be uppercase The following is an example of an escape sequence string that would be sent to the printer to select legal paper landscape orientation and eight lines per inch E amp I3AE amp I10E amp I8D The following escape sequence sends the same printer commands by combining them into a shorter sequence E amp l3a108D 204 Appendix E Printer commands ENWW NOTE ENWW Using escape characters Printer commands always begin with the escape character E The following table shows how the escape character can be inserted in various MS DOS programs Lotus 1 2 3 and Lotus 1 2 3 and Symphony Lotus 1 2 3 and Symphony Type 027 Type o27 Microsoft Word for MS DOS Hold down Alt and type 027 on the numeric keypad MS DOS Edit Hold down Ctrl P and press Esc MS DOS Edlin Hold down Ctrl V and press Selecting PCL 6 and PCL 5 fonts The printer font list provides PCL 6 and PCL 5 printer commands for selecting fonts See PS or PCL font list for information about how to print the list A sample section is shown in the following illustration One variable box is available for specifying symbol sets and one for specifying point size These variables must be filled in or the printer will use
32. appear on the front or back side of your print jobs To ensure optimum print quality HP recommends that you use the cleaning page every time that you replace the print cartridge or on an automatic interval that you can set up The cleaning procedure takes about 2 5 minutes to complete ACLEANING message appears on the printer control panel display while the cleaning is taking place To run the cleaning page In order for the cleaning page to work properly print the page on copier grade paper not bond heavy or rough paper 1 If your printer model includes a duplexer open the rear output bin 2 Press Menu to open the menus 3 Use 4 UP button or Down button to scroll to CONFIGURE DEVICE and then press yY SELEcT button 4 Use 4 UP button or Down button to scroll to PRINT QUALITY and then press SELEcT button 5 Use 4 Up button or Down button to scroll to CREATE CLEANING PAGE and then press Y SeLecT button 6 Follow the instructions on the cleaning page to complete the cleaning process Cleaning the printer 93 7 If your printer model includes a duplexer close the rear output bin 94 Chapter 3 Managing and maintaining the printer ENWW ENWW Problem solving This troubleshooting information is organized to help you resolve printing problems Choose the general topic or type of problem from the following list Troubleshooting flowchart solving general printing problems Guide
33. are sent to the printer Sets the amount of time that a clearable warning appears on the printer control panel display JOB The clearable warning message appears until the end of the job that generated the message ENWW CARTRIDGE STOP Determines how the printer reacts if the print OUT CONTINUE cartridge is empty STOP The printer stops printing until you replace the print cartridge CONTINUE The printer continues to print and the REPLACE CARTRIDGE message appears until you replace the print cartridge HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition Replace the print cartridge as soon as possible to ensure good print quality If the end of drum life is reached the printer stops regardless of the CARTRIDGE OUT setting JAM RECOVERY AUTO Determines how the printer behaves if a jam OFF occurs AUTO The printer automatically selects the best ON l mode for printer jam recovery usually ON OFF The printer does not reprint pages following a jam Printing performance might be increased with this setting ON The printer automatically reprints pages after a jam is cleared RAM DISK AUTO Determines how the RAM disk is configured This item does not apply to printers that have arr less than 48 MB of RAM AUTO Allows the printer to determine the optimal RAM disk size based on the amount of available memory OFF The RAM is disabled NOTE If you change
34. blank page s to be printed Select YES for formfeeds to be ignored if the page is blank Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings For more information see Using the printer driver In general it is best to change these settings in the printer driver if applicable The following table lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it 168 Appendix B Control panel menus ENWW SET PRINT TEST PAGE Shifts the margin alignment to center the image on the page from top to bottom and left to right RESISITRATON SOURCE You can also align the image that is printed on ADJUST TRAY N the front with the image that is printed on the back PRINT TEST PAGE Prints a test page that shows the current registration settings SOURCE Selects the tray for which you want to print the test page ADJUST TRAY N Sets the registration for the specified tray where N is the number of the tray A selection appears for each tray that is installed and registration must be set for each tray e X1 SHIFT Registration of the image on the paper from side to side as the paper lies in the tray For duplexing this side is the second side back of the paper X2 SHIFT Registration of the image on the paper from side to si
35. button to set the behavior 11 Press Menu to exit the menu To set Manually Feed Prompt 1 2 SF arneo NMR 0 11 12 Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight TRAY BEHAVIOR Press Y Select button to select TRAY BEHAVIOR Press Down button to highlight MANUALLY FEED PROMPT Press Y SeLecT button to select MANUALLY FEED PROMPT Press 4 Up button or Down button to select ALWAYS or UNLESS LOADED Press Y SeELEcT button to set the behavior Press Menu to exit the menu Control panel 15 NOTE 16 To set the printer default for PS Defer Media 1 Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight TRAY BEHAVIOR Press Y SELEcT button to select TRAY BEHAVIOR Press Y SeLecT button to select PS DEFER MEDIA Press 4 Up button or Down button to select ENABLED or DISABLED o Fa eas S SS Press Y SELEcT button to set the behavior Press Menu to exit the menu To set Size type prompt 1 Press Menu to
36. default settings This item also clears the input buffer for the active I O CAUTION Restoring memory during a print job cancels the print job SLEEP MODE Turns Sleep mode on or off Using Sleep mode offers the following advantages e Minimizes the amount of power that the printer consumes when it is idle Reduces wear on electronic components in the printer turns off the display backlight but the display is still readable The printer automatically comes out of Sleep mode when you send a print job press a printer control panel button open a tray or open the top cover You can set how long the printer remains idle before it enters Sleep mode ENWW Configure Device menu 177 Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print quality issues The following table lists the settings and possible values In the Values column the default value for each setting is the one that has an asterisk next to it PRINT EVENT LOG There is no value to select SHOW EVENT There is no value to LOG select PAPER PATH TEST PRINT TEST PAGE SOURCE DESTINATION DUPLEX COPIES 178 Appendix B Control panel menus Press Y SerecT button to generate a list of the 50 most recent entries in the event log The printed event log shows error number page count error code and description or personality Press Y Se tect button to scroll through the contents of the event l
37. defaults For example if you want a symbol set that contains line draw characters select the 10U PC 8 or 12U PC 850 symbol set Other common symbol set codes are listed in the section Common PCL 6 and PCL 5 printer commands PACI KAG PAU orla SEI See ial POO waned Scoble aad Price Paois t Pith Pr 1 Symbol set 2 Point size Fonts are either fixed or proportional in spacing The printer contains both fixed fonts Courier Letter Gothic and Lineprinter and proportional fonts CG Times Arial Times New Roman and others Fixed spaced fonts are generally used in programs such as spreadsheets and databases where it is important for columns to line up vertically Proportional spaced fonts are generally used in text and word processing programs Understanding PCL 6 and PCL 5e printer command syntax 205 Common PCL 6 and PCL 5 printer commands Job control commands Number of copies E amp l Xx 1 to 999 2 sided 1 sided printing 0 Simplex 1 sided printing 1 Duplex 2 sided with long edge binding 2 Duplex 2 sided with short edge binding Page control commands Paper source E amp l H 0 Prints or ejects current page 1 Tray 2 2 Manual feed paper 3 Manual feed envelope 4 Tray 1 5 Tray 3 6 Optional envelop feeder 7 Auto select 8 Tray 4 20 to 69 external trays Paper size E amp l A 1 Executive
38. fonts Courier 167 EPS files troubleshooting 141 144 included 5 list printing 160 lists printing 87 Macintosh troubleshooting 141 PCL commands 205 209 permanent resources 199 settings 168 troubleshooting 146 fuser modes 1 0 fuser modes 41 fuser cleaning 93 G General Protection FaultException OE 139 Getting started guide 2 gray background troubleshooting 131 guides documentation 2 H heavy paper fuser modes 170 printing on 51 held jobs memory requirements 66 private 67 proof and hold 66 Retrieve Job control panel menu 158 settings 172 Help 116 help control panel 12 drivers 25 HP Express Exchange 223 HP Instant Support Professional Edition ISPE iii HP Jetdirect print server configuration page printing 85 installing 200 models including 3 partnumbers 153 removing 201 settings 1 6 HP LaserJet Utility Macintosh 27 HP media ordering 153 HP OpenVMS drivers 24 HP Printing Supplies Returns and Recycling Program 213 HP SupportPack 222 HP Toolbox Alerts tab 76 Device Settings window 76 Documentation tab 76 features 74 links 77 230 Index opening 75 print cartridge supply level checking 90 Status tab 75 Troubleshooting tab 75 uninstalling 78 HP Web Jetadmin browsers supported 73 downloading 73 driver configuration 79 e mail alerts 81 HP Authorized Dealers iv HP GL 2 commands 203 humidity requirements 184 l I O menu 175 IBM OS 2 drivers 24 Illegal Operation errors 139 image reptition trou
39. from http www hp com go j2410_ software http www hp com go j2420 software or http www hp com go j2430_ software After you are connected click Downloads and Drivers to find the driver that you want to download You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP authorized service or support provider For Linux support see http www hp com go linux For UNIX support see http www hp com go jetdirectunix_software For additional information see the support flyer that came in the printer box NOTE If the printer driver that you want is not on the printer CD ROM or is not listed here check the install notes Readme and late breaking Readme files to see if the printer driver is supported If it is not supported contact the manufacturer or distributor of the program that you are using and request a driver for the printer Additional drivers The following drivers are not included on the CD ROM but are available from the Internet e OS 2 PCL 5 or PCL 6 printer driver e OS 2 PS printer driver 24 Chapter 1 Printer basics ENWW e UNIX model scripts e Linux drivers e HP OpenVMS drivers NOTE The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Simplified Chinese Korean Japanese or Traditional Chinese Select the correct printer driver for your needs Select a printer driver based on the way that you use t
40. heaneieanbesineNeatabGaantaassaceenenartenis 67 De le ng a private NOD sarcctinivatsenahintstennsennishastaaundeancesenbiataeduauadsontasiamaw sede numeuronariadiebecwiuduns 67 3 Managing and maintaining the printer Using the embedded Web server ccccccccesccesscceesecceceecseceseusessueeececseueeesseseneueesaueeeseeeens 70 Opening the embedded Web server cccccsccccceececeeseecceseeceeueecseuseesseseecsesseessaseessaases 70 IGEN Tl UTA A sareren eE E E AE EE E 71 SPANGS TAD seia a e E A A snr eldeusnes A EE ous oumeeeeantasauanserededes 71 NONOR TAD o E a E canes 72 RV MMAR e EEE cess EAN A A EE A O deca OE dopeee vance A T TA 72 Using HP Web Jetadmin software nce acia ca nstetsncsghnteeaiarteuencdamecnedan naaieayorestade ys oostdansstuaiaepaeton 73 Using the HP MO CIO OX sesime aa EA NETRE 14 Supported operating systems asccsnteraecohseuanccacceacseebaciecaceseaeneczasctease cact sasctanssnscoesaty cea heneecae 74 Supported browsers ix sehecosdevehenetecenscnedsedastextinincecenceeeaictet Geasiensxacudlemacedeedenestaedeenesesyduracenectick 74 FO VIEW he HP TOOIDOX srcouticeeuseeisaetuiectonssnioondessiceen tants sabsceestianacinseriesmsiun Saactmenis 19 SEI SE 2 2 AE E T E ts cee te eect cents dare ets decease AEE ATAA 15 TRO UDICSHIOOING TaD sssaaa aa 75 ADRS AD aane AAE E REA A A A T ENEN 76 PIOCUMICIMATION TaD sese E 76 Device Settings WIDOW ea adeexhodaaavndccutacavsanetaweadaesniwstestamanedbaninneege ociacead i
41. if the printer responds Turn the printer power off and then turn the printer power on Turn the printer power off and then on When XXX MB appears on the control panel display press and hold down SELECT button until all three lights stay on This could take up to 10 seconds Then release Y SELECT button Press V Down button to scroll through the available languages Press Y SELECT button to save the desired language as the new default Make sure that the desired language is selected at the printer control panel Turn the printer power off and then turn the printer power on Go to Interpreting control panel messages 2 Can you print a configuration page See Configuration page A blank page prints A message other than READY or PRINTING CONFIGURATION appears on the printer control panel display A configuration page does not print ENWW Troubleshooting flowchart 97 Check that all trays are properly loaded adjusted and installed in the printer Using the computer check the print queue or print spooler to see if the printer has been paused If there are problems with the current print job or if the printer is paused a configuration page will not print Press Stop and try step 2 in the troubleshooting flowchart again Check that the sealing tape is not still in the print cartridge See the getting started start guide or the instru
42. if you customize tray 1 operation as explained in Customizing tray 1 operation or if you set tray 1 for manual feed as explained in Manually feeding media from tray 1 Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded or to print only from tray 1 if the type of media that is loaded is specifically requested See Paper Handling menu TRAY 1 TYPE ANY The printer usually pulls media from tray 1 first TRAY 1 SIZE ANY unless it is empty or closed If you do not keep media in tray 1 all the time or if you use tray 1 only to manually feed media keep the default setting of TRAY 1 TYPE ANY and TRAY 1 SIZE ANY on the Paper Handling menu 38 Chapter 2 Printing tasks ENWW TRAY 1 TYPE or TRAY 1 SIZE a type other The printer treats tray 1 like the other trays than ANY Instead of looking for media in tray 1 first the printer pulls media from the tray that matches type and size settings that are selected in the software In the printer driver you can select media from any tray including tray 1 by type size or source To print by type and size of paper see Printing by type and size of media locking trays You can also determine whether the printer shows a prompt to ask if it can pull media from tray 1 if it cannot find the type and size that you requested in another tray You can set the printer to always prompt you before pulling from tray 1 or only prompt you if tray 1 is empty Se
43. include an embedded models include an embedded HP Jetdirect print server for HP Jetdirect print server for connecting to a 10 100Base TX connecting to a 10 100Base TX network network Language and fonts HP LaserJet 2410 printer HP LaserJet 2420 series HP LaserJet 2430 series printer printer HP PCL6 PCL 5e and HP PCL6 PCL 5e and HP PCL6 PCL 5e and HP PostScript PS 3 HP PostScript PS 3 HP PostScript PS 3 emulation emulation emulation 80 fonts for Microsoft 80 fonts for Microsoft 80 fonts for Microsoft Windows Windows Windows Additional fonts can be added Additional fonts can be added Additional fonts can be added by installing a CompactFlash by installing a CompactFlash by installing a CompactFlash font card font card font card ENWW Printer features 5 Print cartridge HP LaserJet 2410 printer Standard print cartridge prints up to 6 000 pages HP smart printing supplies program automatically alerts when toner is low Energy savings HP LaserJet 2410 printer The printer automatically conserves electricity by reducing power consumption when it is not printing As an ENERGY STAR partner Hewlett Packard Company has determined tha this product meets ENERGY STAR guidelines for energy efficiency Economical printing HP LaserJet 2410 printer N up printing multiple pages on one sheet saves paper Duplex printing for models that include a duplex printing acce
44. installation notes or Readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software for help or more information Installing the software after the parallel or USB cable has been connected If you have already connected a parallel or USB cable to a Windows computer the New Hardware Found dialog box appears when you turn on the computer To install the software for Windows 98 or Windows Me 1 In the New Hardware Found dialog box click Search CD ROM drive 2 Click Next 3 Follow the instructions on the computer screen 4 Print a page from any software program to make sure that the printer software is correctly installed If installation fails reinstall the software If this fails check the installation notes and Readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software for help or more information To install the software for Windows 2000 Windows XP or Windows Server 2003 1 Inthe New Hardware Found dialog box click Search 32 Chapter 1 Printer basics ENWW 2 On the Locate Driver Files screen select the Specify a Location check box clear all other check boxes and then click Next Type the following text where X is the letter of the C
45. it into another electrical outlet The input output setting is incorrect Click Start click Settings and then click Printers Right click the HP LaserJet 2400 series printer driver and select Properties Click Details and then click Port Settings Click to clear the check mark from the Check Port State before Printing box Click OK Click Spool Setting and then click Print Directly to Printer Click OK Error message General Protection FaultException OE Spool32 Illegal Operation Close all software programs restart Windows and try again Select a different printer driver If the HP LaserJet 2400 series PCL 6 driver is selected switch to a PCL 5e or PS printer driver You can usually do this from a software program Delete all temp files from the Temp subdirectory You can determine the name of the directory by editing the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with your computer for more information about Windows error messages ENWW Troubleshooting common Windows problems 139 Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems this section lists problems that can occur when using Mac OS 9 x or Mac OS X NOTE Setup for USB and IP printing is performed thro
46. memory Turn banner pages off See your network administrator Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using the HIGH 2 fuser mode or have set Small Paper Speed to SLOW Check settings in the printer driver or program The printer driver and program settings override printer control panel settings There are print quality problems Troubleshooting flowchart 101 Check that you are using the proper printer driver See Using the printer driver Check the program settings See the program online Help Try a different font Downloaded resources might have been lost You might need to download them again Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the paper stack If you are having problems printing custom size paper see Printing on custom sized media or cardstock If pages are wrinkled or curled or if the image is skewed on the page see Correcting print quality problems Adjust the print resolution See Print Quality submenu Check that RET is on See Print Quality submenu Go to Correcting print quality problems 5 Does the printer select the proper trays YES gt For other problems check the Contents the Index or the printer driver online Help Nov The printer pulls paper from the wrong tray An optional tray is not w
47. not match the type or size that is loaded in any other tray e ALWAYS Select this option if you always want to be prompted before the printer pulls from tray 1 UNLESS LOADED Prompts you only if tray 1 is empty PS DEFER MEDIA Controls whether the PostScript PS or HP paper handling model is used to print jobs ENABLED causes PS to defer to the HP paper handling model DISABLED uses the PS paper handling model SIZE TYPE PROMPT Use this menu item to control whether the tray configuration message and its prompts are shown whenever a tray is opened and closed These prompts instruct you to set the type or size if the tray is configured for a type or size other than the type or size that is loadeded in the tray eee Sets how long the printer remains idle before it 15 MINUTES enters Sleep mode 30 MINUTES 60 MINUTES ee Reduces wear on electronic components in 2 HOURS the printer turns off the display backlight but the display is still readable 4 HOURS Using Sleep mode offers does the following e Minimizes the amount of power that the printer consumes when it is idle The printer automatically comes out of Sleep mode when you send a print job press a printer control panel button open a tray or open the top cover ENWW Configure Device menu 173 PERSONALITY ON The clearable warning message appears CLEARABLE JOB WARNINGS ON until you press Y SeLecT button AUTO OFF Determines how the printer re
48. of 75 g m 3 x 5 inches 16 to 53 Ib 20 Ib paper Maximum size custom 216 x 356 mm 8 5 x 14 inches Transparency Same as minimum Thickness 0 10 75 typical and maximum paper to 0 14 mm 0 0039 to sizes listed above 0 0055 inch Labels Thickness 50 typical 0 10 to 0 14 mm 0 0039 to 0 005 inch Envelopes Up to 90 g m Up to 10 16 to 24 Ib The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see Printing on custom sized media or cardstock Capacity can vary depending on media weight and thickness as well as environmental conditions 3Smoothness 100 to 250 Sheffield 34 Chapter 1 Printer basics ENWW NOTE ENWW You might experience some jams when using any media that is less than 178 mm 7 inches long These jams might be caused by paper that has been affected by environmental conditions For optimum performance make sure that you are storing and handling the media correctly see Printing and paper storage environment Tray 2 250 sheet tray Dimensions Capacity and tray 3 500 sheet tray me AAG KALT 60 to 120 g m 250 sheets of 75 g m 8 5 x 11 inches poise a 20 Ib paper A4 210 x 297 mm a 8 3 x 11 7 inches Executive 191 x 267 mm eee 7 3 x 10 5 inches Legal 216 x 356 mm B5 JIS 182 x 257 mm 7 2 x 10 inches A5 148 x 210 mm A 5 8 x 8 3 inches 8 5 x 13 inches 216 x 330 mm a 8 5 x 13 inches 1T
49. one or more of the following measures e Reorient or relocate the receiving antenna e Increase distance between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio television technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 212 Appendix F Regulatory information ENWW Environmental Product Stewardship program ENWW Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas 03 Energy consumption Power usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Printers Version 3 0 which is a voluntary program to encourage the development of energy efficient office products m ENERGY STAR is a U S registered service mark owned by the U S government As an ENERGY STAR partner Hewlett Packard Company has determined that this pr
50. open the menus 2 Press Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE Press Y Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight TRAY BEHAVIOR Press Y Select button to select TRAY BEHAVIOR Press Y SeLecT button to select SIZE TYPE PROMPT Press 4 Up button or Down button to select DISPLAY or DO NOT DISPLAY a a Se E 10 Press Y SeLecT button to set the behavior 11 Press Menu to exit the menu Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period You can set the length of time before the printer goes into sleep mode to 1 MINUTE 15 MINUTES 30 MINUTES or to 60 MINUTES 90 MINUTES 2 HOURS or 4 HOURS The default setting is 30 MINUTES The printer control panel display dims when the printer is in sleep mode Sleep mode does not affect printer warm up time unless the printer was in sleep mode for more than 8 hours Chapter 1 Printer basics ENWW To set the Sleep Delay 1 2 3 4 5 6 7 8 9 1 Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight SLEEP DELAY Press Y Select bu
51. or supplies Order supplies from the following Web sites United States http www hp com sbso product supplies Canada http www hp ca catalog supplies Europe http www hp com go supplies Asia Pacific http www hp com paper Order accessories from www hp com support j2410 http Awww hp com support lj2420 or http www hp com support lj2430 For more information see Ordering parts accessories and supplies To order supplies or accessories over the telephone call the following numbers United States businesses 800 282 6672 United States small and medium businesses 800 888 9909 United States home and home offices 800 752 0900 Canada 800 387 3154 To find the phone numbers for other countries regions see the flyer that came in the box with the printer HP service information To locate HP Authorized Dealers in the United States or Canada call 800 243 9816 United States or 800 387 3867 Canada Or go to http www hp com go cposupportguide For service for your HP product in other countries regions call the customer support number for your country region See the flyer that came in the box with the printer HP service agreements Call 800 HPINVENT 800 474 6836 U S or 800 268 1221 Canada Out of Warranty Service 800 633 3600 Extended Service Call 800 HPINVENT 800 474 6836 U S or 800 268 1221 Canada Or go to the HP Care Pack Services Web site at http www hpexpress services com HP Toolbo
52. papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide Go to http www hp com support ljpaperguide to download this guide in PDF format This product is suitable for the use of recycled media according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product may initially contain lead in solder that might require special handling at end of life This product will eventually switch to lead free construction in compliance with the European Waste from Electrical and Electronic Equipment WEEE law This HP product contains a battery that might require special handling at end of life Type Lithium Carbon Monofluoride BR1632 3 Volt button style battery 1 5 grams Materials Mercury free Cadmium free Location On printed circuit board O User removable N For recycling information you can contact http www hp com recycle or contact your local authorities or the Electronics Industry Alliance hitp www eiae org Material safety data sheet Material Safety Data Sheets MSDS for supplies that contain chemical substances for example toner can be obtained by contacting the HP Web site at http www hp com go msds or http www hp com hpinfo community environment productinfo safety 214 Appendix F Regulatory information ENWW ENWW For more information To obtain information about the following environmental topics visit http
53. print cartridge 6 000 page cartridge Q6511A 12 000 page cartridge Q6511X Memory Cc pemon O poar 100 pin DDR memory DIMM 32 MB Q3982A dual inline memory module 48 MB Q6007A Boosts the ability of the printer to handle large or complex print 64 MB Q2625A jobs 128 MB Q2626A 256 MB Q2627A 152 Appendix A Supplies and accessories ENWW Cables and interfaces fen pee o Enhanced I O EIO cards HP Jetdirect 620n Fast J7934A Ethernet 10 100Base TX print server HP Jetdirect 680n 802 11b J6058A wireless internal print server HP Jetdirect print server multi protocol EIO network cards HP Jetdirect Connectivity card J4135A for USB serial and LocalTalk connections Parallel cables 2 meter IEEE 1284 B cable C2950A 3 meter IEEE 1284 B cable C2951A USB cable 2 meter A to B cable C6518A Print media For more information about media supplies go to http www hp com go ljsupplies CC o HP Soft Gloss laser paper Letter 220 x 280 mm C4179A Asia Pacific countries Poriise wiht HP LaserJet 50 sheets box regions printers Coated paper good A4 210 x 297 mm 50 sheets C4179B Asia Pacific countries for business documents with box regions and Europe high impact such as brochures sales material and documents with graphics and photographic images Specifications 32 Ib 120 g m HP LaserJet tough paper Letter 8 5 x 11 inch Q1298A North America For use with HP LaserJet EEA CAO printers This sa
54. printer calculation of the number of pages remaining and cartridge usage information This page is available only if you are using genuine HP supplies For more information see Supplies status page The usage page shows the quantity of pages printed as well as the paper source used It also shows the number of one sided versus two sided pages that have been printed NOTE This item appears only if a mass storage device that contains a recognized file system is installed in the printer such as an optional CompactFlash card This item generates a page containing information that can be used for accounting purposes This item appears only if a mass storage device that contains a recognized file system is installed in the printer such as an optional CompactFlash card The file directory shows information for all installed mass storage devices For more information see Printer memory The PCL font list shows all the PCL fonts that are currently available to the printer For more information see PS or PCL font list The PS font list shows all the PS fonts that are currently available to the printer For more information see PS or PCL font list ENWW Paper Handling menu If paper handling settings are correctly configured at the printer control panel you can print by selecting the type and size of media in the program or the printer driver For more information about configuring for media types and sizes see Printing
55. printer to pull media from specific trays Understanding tray order Customizing tray 1 operation Printing by type and size of media locking trays Manually feeding media from tray 1 Understanding tray order When the printer receives a print job it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays Using an autoselect process it searches all available trays for the paper that satisfies the request starting with the bottom tray and ending with the top tray tray 1 The printer begins printing the job as soon as it finds the correct type and size NOTE The autoselect process occurs only if no specific tray is requested for the job If a specific tray is requested the job prints from the requested tray e If media is loaded in tray 1 and tray 1 is set TRAY 1 TYPE ANY and TRAY 1 SIZE ANY on the PAPER HANDLING menu the printer will always pull media from tray 1 first See Customizing tray 1 operation for more information e lf the search fails a message appears on the printer control panel display requesting that you load the correct media type and size You can load that media type and size or you can override the request by selecting a different type and size at the printer control panel e Ifa tray runs out of media during a print job the printer automatically switches to any tray that contains the same media type and size The autoselect process changes somewhat
56. remaining incoming data on the active data channel is received and discarded CARD SLOT X DEVICE The CompactFlash card in slot X had a Remove the card and replace it with a FAILURE alternates with critical failure and can no longer be used new one See Printer memory lt Current status message gt CARD SLOT X FILE OPERATION FAILED alternates with The requested operation could not be Try printing again to an existing folder performed You might have attempted an illegal operation such as trying to download a file to a non existent folder lt Current status message gt 116 Chapter 4 Problem solving ENWW Interpreting control panel messages continued Control panel message CARD SLOT X FILE SYSTEM IS FULL alternates with lt Current status message gt CARD SLOT X IS WRITE PROTECTED alternates with lt Current status message gt CARD SLOT lt X gt NOT FUNCTIONAL alternates with lt Current status message gt CARD SLOT X NOT INITIALIZED alternates with lt Current status message gt Checking paper path Checking printer CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press Y Clearing paper path DATA RECEIVED alternates with lt current status message gt Event log empty ENWW Description The CompactFlash card in slot X is full The CompactFlash card in slot X is protected and no new files can be written to it The CompactFlash card in s
57. size on Windows computers 1 Open the printer driver see Changing the settings for a print job 2 On the Paper Quality tab click Custom 3 Specify the custom width and height 4 Click Close 5 Click OK 62 Chapter 2 Printing tasks ENWW To set a custom paper size on Macintosh computers For Mac OS 9 1 On the File menu select Page Setup 2 From the Page Attributes drop down menu select Custom Page Size 3 Click New to create a named custom page size The new custom page is automatically added to the Page Size menu in Page Setup For Mac OS X 1 On the File menu select Page Setup 2 On the Settings drop down menu click Page Attributes and then click Custom Paper Size Click New and type in a name for the custom paper size 4 Type the height and width for the custom paper size Click Save On the Settings drop down menu click Page Attributes Make sure that the Format for drop down menu is set for Any Printer 6 Inthe Page Attributes window click Paper Size and then select the new custom paper size Verify that the dimensions are correct 7 Click OK Using EconoMode draft printing Use EconoMode draft printing to print with less toner on each page Selecting this option might extend the life of your print cartridge and reduce your cost per page but will reduce print quality HP does not recommend full time use of EconoMode If Economode is used full time when the average toner coverage is signif
58. subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN
59. to replace the specified DIMM Turn the printer power off and then replace the DIMM that caused the error Turn the printer power off and then on If error reappears record message and contact an HP authorized service or support provider see HP customer care ENWW Interpreting control panel messages continued Control panel message 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on 56 XX ERROR For help press alternates with To continue turn off then on 57 XX ERROR For help press alternates with To continue turn off then on 58 XX ERROR For help press alternates with To continue turn off then on 59 XY ERROR For help press alternates with To continue turn off then on ENWW Description A temporary printing error occurred A temporary printing error occurred as a result of an incorrect input or output request A temporary printing error occurred in one of the printer fans A printer error has occurred where a memory tag CPU error was detected or there is a problem with the air sensor or power supply A temporary printing error occurred Recommended action Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care
60. with printing system software and printer drivers on a CD ROM The printing system software on the CD ROM must be installed in order to take full advantage of the printer features If you do not have access to a CD ROM drive you can download the printing system software from the Internet at http www hp com go lj2410_ software http www hp com go j2420 software or http www hp com go j2430_ software Sample model scripts for UNIX HP UX Sun Solaris and Linux networks are available for download from the World Wide Web For Linux support see http www hp com go linux For UNIX support see http www hp com go jetdirectunix_software You can download the latest software free of charge at http www hp com go j2410_ software http www hp com go lj2420_ software or http www hp com go j2430_ software After you have followed the installation instructions and loaded the software see Using printer driver features to get the most out of your printer Printer driver Help Each printer driver has Help screens that can be activated by using either the Help button the F1 button on the computer keyboard or a question mark symbol in the upper right corner of the printer driver depending on the Windows operating system that you are using These Help screens give detailed information about the specific driver Printer driver Help is separate from your program Help Installing Windows printing system software for direct connections
61. www hp com go environment or http www hp com hpinfo community environment productinfo safety Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets MSDS Environmental Product Stewardship program 215 Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 2410 2420 2430 printer Regulatory Model Number BOISB 0406 00 Including optional accessory 500 Sheet Input Tray Q5963A Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A11 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 A1 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Persona
62. you want and send the print job again Verify the type and location of the font Download the font to the printer if applicable Check the software documentation for more information A legal page prints with clipped margins The print job was too complex You might need to print your job at 600 dots per inch reduce the complexity of the page or install more memory A PS error page prints The print job might not be PS Make sure that the print job is a PS job Check to see whether the software application expected a setup or PS header file to be sent to the printer Specific errors Limit Check Error The print job was too complex You might need to print your job at 600 dots per inch dpi reduce the complexity of the page or install more memory 146 Chapter 4 Problem solving ENWW VM Error Cause A font error occurred Select unlimited downloadable fonts from the printer driver Range Check Cause A font error occurred Select unlimited downloadable fonts from the printer driver ENWW Troubleshooting common PostScript problems 147 148 Chapter 4 Problem solving ENWW Supplies and accessories This section provides information about ordering parts supplies and accessories Use only parts and accessories that are specifically designed for this printer Ordering parts accessories and supplies Part numbers ENWW 149 Ordering parts accessories and supplies Several me
63. 0 POING OMADES aarre ee sc tet E E a aca tbo ed aptciateduatietomnanstaanad ateccemmane 50 Printing on transparencies a dsswinctasresdsncuaevansocsinacnanatiedddamemnniearendiiiddaladdbustanrestuiicasmesusndaaimasad 51 Printing on custom sized media or cardstock cccccseeecseeeeeeeeceeeeeeeeeeaeeeeeeeeseeeseueeseaes 51 Printing on letterhead prepunched or preprinted paper single sided cce 52 Printing on both sides duplexing wicrusasieedusaeatdasanuntedvandeneadanuca mans veccadautnenandowussnansdameaddaneleies 54 V vi Paper orientation for printing ON both sides ccccccccsececeeeeceeeeceseeseeeceeeeceeeeseaeesseeesees 54 Layout options for printing ON both sides 0 0 0 ccc cceeeceececeeeeeeeeeaeeeeeeaaeeeeeeaeeeeeeseeeeeseaeeees 55 To duplex by using the built in duplexer eee ec cc eeeceeseeseeeeeeseeeeseeeeaeeeneeeeneeeenaeeens 55 Todu plex manually ssrin E eA O RER 56 Canceling A TIME JOU sieri taunonce eset acient saucunbasauttcewtustidiadeaasasecapasneuddaddundadaaiosetidcesndssindiend ended or Using the printer driver ar arn tact canectarhensnea ert cata cbearcadnee scien chins decbiie and ahaa mallee aetssitntadaiecera 58 Changing the settings for a print OD iacetasisasentanes ora dduicuaasdaiidsasaaiaceadendarmativedendiaiuncaisiteansinales 58 Changing default settings cnstsinciza cate cresins date acataedobseieramesnmedaneagsantuiade ausbadmesindienenueavds dunes 58 Using printer d
64. 0 printer HP LaserJet 2430t printer access memory RAM includes 32 MB of random includes 48 MB of random access memory RAM access memory RAM epee Hp 10 200 MB expandable up to 288 MB expandable up to 304 MB vie maximum memory maximum memory 400 megahertz MHz preceesohepecd includes 48 MB RAM models include 64 MB RAM expandable up to 304 MB expandable up to 320 MB maximum memory maximum memory HP LaserJet 2420n and dn 400 megahertz MHz models include 64 MB RAM processor speed expandable up to 320 MB maximum memory 400 megahertz MHz processor speed HP LaserJet 2420d printer HP LaserJet 2430n tn and dtn Interface connections and networking HP LaserJet 2410 printer HP LaserJet 2420 series HP LaserJet 2430 series printer printer Includes a bidirectional Includes a bidirectional ECP Includes a bidirectional ECP extended capabilities ECP type B IEEE 1284 compliant type B IEEE 1284 compliant type B IEEE 1284 compliant parallel connection parallel connection Palaver connie cio Includes a USB 2 0 connection Includes a USB 2 0 connection Includes a universal serial bus full and high speed full and high speed USB 2 0 connection full and Includes one PCl based Includes one PCl based high speed enhanced input output EIO enhanced input output EIO Includes one PCl based expansion slot expansion slot asl Hala ey HP LaserJet 2420n and dn HP LaserJet 2430n tn and dtn models
65. 0 sheets ream 10 ream carton A Letter 220 x 280 mm 500 sheets ream 5 and carton A4 210 x 297 mm 500 sheets Q2400A Asia Pacific countries ream 5 ream carton regions A4 210 x 297 mm 500 sheets CHP310 Europe ream Letter 8 5 x 11 inch 500 seen 10 ream carton Letter 8 5 x 11 inch 500 sheets ream 3 ream carton A4 210 x 297 mm 500 sheets CHP210 Europe ream 5 ream uate A4 210 x 297 mm 300 sheets ream 5 ream _ HPU1132 North America HPU1732 North America Q2397A Asia Pacific countries regions CHP412 Europe CHP410 Europe CHP413 Europe HPJ1124 North America HPJ1424 North America Q2398A Asia Pacific countries regions HPP1122 North America and Mexico HPP113R North America CHP213 Europe ENWW fen pe Pome HP Multipurpose paper For use with all office equipment laser and inkjet printers copiers and fax machines Created for businesses that want one paper for all their office needs Brighter and smoother than other office papers Specifications 90 bright 20 Ib 75 g m HP Office paper For use with all office equipment laser and inkjet printers copiers and fax machines Good for high volume printing Specifications 84 bright 20 Ib 75 g m ENWW Letter 8 5 x 11 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch 500 sheets ream 5 ream carton Letter 8 5 x 11 inch 250 sheets ream 12 ream carton
66. 04 205 font selection 205 209 PCL 206 syntax 204 types of 203 communications settings 1 6 CompactFlash cards accessing 8 installing 195 types available 190 verifying installation 198 configuration page troubleshooting 97 configuration page printing 85 configuration driver 79 configurations printer 3 Configure Device menu 165 consumables recycling 213 contracts maintenance 222 control panel buttons 11 clearable warning settings 18 174 Configure Device menu 165 date time settings 172 Diagnostics menu 178 errormessages 116 help 12 Omenu 175 Information menu 160 language selecting 21 96 175 lights 11 locating 8 10 menu map printing 12 85 online Help 116 Paper Handling menu 161 print cartridge supply level checking 90 Print Quality menu 168 Printing menu 165 Resets menu 1 6 Retrieve Job menu 158 228 Index settings 13 System Setup menu 172 troubleshooting 96 copies default number of 165 counterfeit supplies 89 counts page 86 Courier font settings 167 covers first page different paper 65 creased paper troubleshooting 135 crooked pages 134 curled paper troubleshooting 134 custom size paper printing on 51 settings 62 164 tray settings 166 tray specifications 34 customer support embedded Web server links 72 HP Express Exchange 223 HP Instant Support Professional Edition ISPE iii Macintosh iv maintenance agreements 222 online iii repacking printer 224 service dea
67. 11A or 12 000 Q6511X pages For example if you are printing a very large quantity of pages with very little toner coverage 1 Replace the print cartridge Correcting print quality problems 135 2 Reduce the number of pages that you print with very low toner coverage White spots on black 1 Print afew more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications 3 Make sure that the environmental specifications for the printer are being met See Operating environment 4 Replace the print cartridge Scattered lines 1 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications 2 Make sure that the environmental specifications for the printer are being met See Operating environment 3 Turn over the stack of paper in the tray Also try rotating the paper 180 4 Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See Print Quality submenu 5 Open the Configure Device menu at the printer control panel On the Print Quality submenu open OPTIMIZE and set LINE DETAIL ON Blurred print 136 Chapter 4 Problem solving ENWW Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications Make sure that the enviro
68. 2 Cleaning the TUSE esrenienerran ea E E gad naaeinauReanecis 93 4 Problem solving Troubleshooting TOW CHANG seiieiciacsuusescamssncdsnsdnastien du aammadddenccdbabsecduaandondeogoaatedieneseodudesedunsduenededsied 96 1 Does the control panel display read READY ccceccceececseceeseeeceeeeeeeeeseeeseeeeeaeeeeaes 96 2 Can you print a configuration page isidiccennswadenrotccduawdssianiuanddatswadeudentacsdeesuetuonanddenasadenss 97 3 Can you print from a progran acta acecaseasabancanmetnaeaasmsreatanagled ahacievenheaiaeescesasbiesupenaameaudliea te 98 4 Does the job print as expected cvs cccccncc cccesscdedaceescheocendasbscesacwnddensasanedae sdendesbeasdaecpdeeas 100 5 Does the printer select the proper trays ccccccceececceececeeseceeseeceeeeceeesseeseceaeesaaees 102 Solving general printing problems cccccscccccsssseeeccesscecceeseeeceeeeecseseeesseaaeeessegseeseegseeeseas 104 Guidelines for using paper occeeedensecesoatsccievecenanextienestiedine doeecnceadingsundesddevebsciedievanvedeckdsnadtavendaadmenses 108 Poning special PAGES ssrnssieiriiisen roes eei ini En Eei a E oeaiei bieninansagiepis 109 OS ANN S ee eana E AE sine EEA E EE E AE EE E E E O OEA A E 110 Typi al AITO CANON S sesreniroennrs Era Ea e OERE 110 Understanding printer messages ccccccsscceceececescesesscceuseseueeseeeceuecessesesaesesesenseeeneeeenaes 116 Using the printer online Help system ccccccccssscccssscecsee
69. 5 PCL commands 207 setting as default 168 language control panel 21 96 175 languages printer included 5 settings 17 174 switching PCL commmands 208 laser safety statements 217 LaserJet Utility Macintosh 27 last page different paper 65 legal paper clipped margins 146 letter paper override A4 settings 166 letterhead fuser modes 170 printing on 52 light print setting toner density 171 troubleshooting 130 lights control panel 11 Limit Check error 146 line spacing setting default 168 lines troubleshooting 131 links embedded Web server 72 HP Toolbox 77 ENWW Linux driver support 24 loading custom size paper 51 envelopes in tray 1 48 labels 50 paper for duplexing 54 preprinted paper 52 transparencies 51 trays 42 locking trays 39 locking driver features 79 loose toner washing off 110 loose toner troubleshooting 132 low toner 19 174 low toner message 90 LPT error messages 139 M Macintosh AppleTalk settings 176 background printing 141 default driver settings changing 60 driver settings 58 drivers supported 24 drivers troubleshooting 142 fonts troubleshooting 141 HP LaserJet Utility 27 installing software 31 network installation 30 operating systems supported 23 PPDs 27 problems troubleshooting 140 software included 27 support Web sites iv uninstalling software 33 USB card troubleshooting 141 144 maintenance agreements 222 maintenance agreements iv manual feed printing to tray 1 40 s
70. AYS the default value the system always shows a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system displays the prompt only if the multipurpose tray is empty e PS DEFER MEDIA This setting affects how non HP PostScript drivers behave with the printer You do not need to change this setting if you use the drivers that HP supplies If set to ENABLED non HP PostScript drivers use the same HP tray selection method as the HP drivers If set to DISABLED some non HP PostScript drivers use the PostScript tray selection method instead of the HP method e SIZE TYPE PROMPT Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray 14 Chapter 1 Printer basics ENWW ENWW To set Use Requested Tray een oS ae SY SS Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight TRAY BEHAVIOR Press Y SeLecT button to select TRAY BEHAVIOR Press Y SeLecT button to select USE REQUESTED TRAY Press 4 Up button or Down button to select EXCLUSIVELY or FIRST 10 Press Y Select
71. D ROM drive X 2000XP Click Next Follow the instructions on the computer screen Click Finish when installation is complete Select a language and follow the instructions on the computer screen en Se oS PS Print a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails check the installation notes and Readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software for help or more information Uninstalling the software This section explains how to uninstall the printing system software To remove software from Windows operating systems Use the Uninstaller to select and remove any or all of the Windows HP printing system components Click Start and then point to Programs Point to HP LaserJet 2400 series and then click Uninstaller Click Next Select the HP printing system components that you want to uninstall Click OK a oe i a Follow the instructions on the computer screen to complete the uninstallation To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can e For Mac OS 9 the folders are in hard drive HP LaserJet and in hard drive system folder extensions printer descriptions e For Mac OS X the folders are in hard drive Lib
72. DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer To remove the DIMMs see Printer memory 2 Remove and retain the print cartridge CAUTION It is extremely important to remove the print cartridge before shipping the printer A print cartridge that is left in the printer during shipping will leak and entirely cover the printer engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories 4 If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly Include a completed copy of the Service information form In the U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment 224 Appendix G Service and support ENWW Service information form Return shipping address Special shipping instructions WHAT ARE YOU SENDING Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies etc that are not required to complete the repair a eee U 1 Describe the conditions of the f
73. E SIZE alternates with To change press 4 To use press Y 10 XX YY SUPPLY MEMORY ERROR alternates with For help press ENWW Description Pages remaining for this supply has reached the low threshold The printer was set to stop printing when a supply needs to be ordered The tray cannot feed paper to the printer because tray X is open and must be closed for printing to continue This message states the current type and size configuration of the paper tray and allows you to change the configuration The data on the DIMM is not supported The printer did not detect the type and size of media requested The message shows the most likely type and size available and the tray in which they are available An error has occurred in one or more of the printer s supplies Values of XX and YY are listed below XX00 memory is defective XX01 memory is missing YYO0O0 black print cartridge Recommended action To continue printing press SELECT button to exit the printer message then press Y SeLecT button The message becomes ORDER CARTRIDGE LESS THAN XXXX PAGES warning Follow the next steps to replace the supply 1 Open the top cover Remove print cartridge 2 3 Install new print cartridge 4 Close the top cover Check the trays and close any that are open To change the paper size or type press Y Select button while the message is present To clear the message press the g
74. GaSGS ssosiscisainieiineianee dane Soave nA eani a E EAA EE E E AAA a sold AE auian aeacasam ane 135 Vertical white lines n nnannnoensesnennnsrnssrnsssrosresrrserresrrnsressrrnrrrsrrnerresrrneresnererrreerserereernrre 1 OO EEE e A E A EO E EE E E 135 White spots on black nnannannannnannanoennnnnnnrnnrnnrenrnnnrnnrrnrrnrrsreonronnrsnrnrrrnrrsnenrernrrnrrnnennene 136 SCAFO spren E sete ie ety TE and E nae E N EE pale ese T T EE E 136 Bilun ed DINE ieee scat cc i a EE E E EE E SEE ETA 136 Random image repetition escinvaisrssacradirinda sid ctinwdinina daindaccusinedaceesiiaadadiestiuie omvinndeledaiindanadasenas 137 Troubleshooting network printing problems cccccceeeeeeeeeeeeeeeeeeeeeseeeeseeeeseeeeseeeseeeeseneess 138 Troubleshooting COMMON Windows problemS cccceeeccseeeceeeeeeeeceeeeseeeeseeeeeseeeeseeeeseeees 139 ENWW vii viii Troubleshooting common Macintosh problems ccccccceeeceeeeeeeeeeeaeeeeseeeeeaeeeeseeeeeaeeeesees 140 Troubleshooting common PostScript ProDleMs cccccecccceeceeceeeeeseeeeseeeceeeceseueeeseeeesauees 146 General IFO DIC 1S po sentcd peeeetecesesctane cee leaping ndscamenimeneuneesabemeesangumeeesmieniese mbeanieadduuadesesenteoees 146 SPECO ENOS arn ene ee ne ee eS eS RO ee ee ene nn ote oe On 146 Appendix A Supplies and accessories Ordering parts accessories and supplies cece cseeecceeseeeceeeeeaeeeeceeeeeeseeessaeeeeseeeseeeessees 150
75. Index ENWW ENWW Printer basics Thank you for purchasing an HP LaserJet 2400 series printer If you have not done so see the getting started guide start provided with the printer for setup instructions Now that the printer is set up and ready to use take a few moments to familiarize yourself with the printer This section provides information about the following topics Quick access to printer information Printer configurations Printer features Printer parts Control panel Software Selecting print media Quick access to printer information This section summarizes the resources that are available to learn more about setting up and using the printer User guide links e Part numbers e Control panel layout e Troubleshooting flowchart Where to look for more information Several references are available for use with this printer See www hp com support j2410 http www hp com support j2420 or http www hp com support lj2430 Setting up the printer Getting started guide Provides step by step instructions for installing and setting up the printer This hard copy guide is included with each printer Network installation guide Contains instructions to set up the printer on a network This hard copy guide is included with printers that come with an HP Jetdirect embedded print server HP Jetdirect Embedded Print Server Administrator s Guide Contains information for configuring and troubleshooting an HP Je
76. LEcT button 4 Use 4 UP button or Down button to scroll to the user or job name and then press SELEcT button 5 Use 4 UP button or Down button to scroll to PRINT A lock symbol appears next to PRINT Press Select button 6 You are prompted to type the PIN number Use 4 Up button or Down button to change the first number of the PIN and then press Y Select button An asterisk appears in place of the number Repeat these steps to change the remaining three numbers of the PIN 7 Use 4 UP button or Down button to scroll to the number of copies and then press v SeELEcT button Deleting a private job A private job is automatically deleted after the user releases it for printing unless the user selects the Stored Job option in the printer driver If you turn the printer power off all quick copy proof and hold and private jobs are deleted A private job can also be deleted at the printer control panel before it is ever printed Using job storage features 67 To delete a private job 1 Press Y SeELecT button to open the menus 2 Use 4 UP button or Down button to scroll to RETRIEVE JOB and then press SELEcT button 3 Use 4 UP button or Down button to scroll to the user name and then press SELEcT button 4 Use 4 UP button or Down button to scroll to the user or job name and then press SELEcT button 5 Use 4 UP button or Down button to
77. OM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software od Follow the instructions on the screen gt From HD click Applications click Utilities and then open the Apple Desktop Printer Utility Double click Printer AppleTalk Next to AppleTalk Printer Selection click Change Select the printer click Auto Setup and then click Create eo Se pn On the Printing menu click Set Default Printer 30 Chapter 1 Printer basics ENWW NOTE NOTE NOTE NOTE ENWW To install printer drivers in Mac OS X V10 1 and later 1 Connect the network cable between the HP Jetdirect print server and a network port 2 Insert the CD ROM into the CD ROM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software 3 Double cl
78. PIN to print the job COPIES You can select the number of copies that you want to print 1 to 32000 Delete Deletes the selected job from the printer PINREQUIRED TO DELETE A prompt that appears for jobs that were assigned a PIN in the printer driver You must enter the PIN to delete the job ALL PRIVATE JOBS Appears if two or more private jobs are stored in the printer Selecting this item prints all of the private jobs that are stored in the printer for that user after the correct PIN is entered NO STORED JOBS Indicates that no stored jobs are available to print or delete ENWW Retrieve Job menu 159 Information menu The Information menu contains printer information pages that give details about the printer and its configuration Scroll to the information page that you want and then press Y SELECT button PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE PRINT USAGE PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST 160 Appendix B Control panel menus The menu map shows the layout and current settings of the printer control panel menu items For more information see Menu map The configuration page shows the current printer configuration If an HP Jetdirect print server is installed an HP Jetdirect configuration page will print out as well For more information see Configuration page The supplies status page shows the levels of the supplies for the
79. R APPARAT HP LaserJet 2410 2420 and 2430 series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa kaytossa kirjoittimen suojakotelointi estaa lasersateen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN60825 1 1994 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylittavalle nakymattomalle lasersateilylle VARNING Om apparaten anvands pa annat satt an i bruksanvisning specificerats kan anvandaren uts ttas for osynlig laserstralning som verskrider gr nsen for laserklass 1 HUOLTO HP LaserJet 2410 2420 and 2430 series kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tallaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja kayttajan tehtavaksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoistyokaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomalle lasersateilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpitu
80. S to use when you set custom paper sizes for the specified tray X DIMENSION Use this item to set the measurement of the width of the paper measurement from side to side in the tray The options are 3 0 to 8 50 INCHES or 76 to 216 MM Y DIMENSION Use this item to set the measurement of the length of the paper measurement from front to back in the tray The options are 5 0 to 14 00 INCHES or 127 to 356 MM After the Y DIMENSION value is selected a Summary screen appears This screen contains feedback that summarizes all of the information that was specified on the previous three screens such as TRAY 1 SIZE 8 50 x 14 INCHES Setting saved 164 Appendix B Control panel menus ENWW Configure Device menu This menu contains administrative functions e Printing submenu e Print Quality submenu e System Setup submenu e O submenu e Resets submenu Printing submenu Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings In general it is better to change these settings in the printer driver if applicable The following table lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it COPIES 1 to 32000 Sets the default number of copies by selecting any number from 1 to 32000 Use 4 UP button or Y
81. SIZE that is indicated button To continue press Y alternates with LOAD TRAY XX TYPE SIZE For help press LOAD TRAY XX A job is sent that requires a specific type Press Y SeLecT button to use a type TYPE SIZE and size that is not available in the tray and size that are available in another tray that is indicated To continue press Y alternates with To use another tray press Y LOAD TRAY XX A job is sent that requires a specific type Move the tray switch to the CUSTOM and size that is not available in the tray position if another tray is available TYPE SIZE that is indicated To continue press alternates with Move tray switch to CUSTOM LOAD TRAY XX A job is sent that requires a specific type If the size is detectable and another tray and size that is not available in the tray is available move the switch to the TYPE SIZE that is indicated STANDARD position To continue press Y alternates with Recommend move tray switch to STANDARD 118 Chapter 4 Problem solving ENWW Interpreting control panel messages continued Control panel message MANUALLY FEED OUTPUT STACK alternates with Then press Y to print second sides MANUALLY FEED TYPE SIZE To use another tray press Y MANUALLY FEED TYPE SIZE To continue press Y alternates with MANUALLY FEED TYPE SIZE For help press No job to cancel NON HP SUPPLY INSTALLED alternates with lt Current status mes
82. THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP ORITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENWW Hewlett Packard limited warranty statement 219 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 220 Appendix G Service and support ENWW Print Cartridge Limited Warranty Statement ENWW This HP Print Cartridge is warranted to be free from defects in materials and workmanship This warranty does not apply to print cartridges that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will
83. This section explains how to install the printing system software for Microsoft Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP and Windows Server 2003 When installing the printing software in a direct connect environment always install the software before connecting the parallel or USB cable If the parallel or USB cable was connected before the software installation see Installing the software after the parallel or USB cable has been connected Either a parallel or USB cable can be used for the direct connection Use an IEEE 1284 compatible cable or a standard 2 meter USB cable Do not connect parallel and USB cables at the same time Windows NT 4 0 does not support USB cable connections To install the printing system software 1 Close all software programs that are open or running 2 Insert the printer CD ROM into the CD ROM drive If the welcome screen does not open start it by using the following procedure 1 On the Start menu click Run 2 Type the following where X is the letter of the CD ROM drive X setup 3 Click OK 28 Chapter 1 Printer basics ENWW NOTE ENWW When prompted click Install Printer and follow the instructions on the computer screen Click Finish when the installation has completed Restart the computer gt ee a w Print a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails c
84. Y SeLecT button to select SYSTEM SETUP Press Down button to highlight CARTRIDGE LOW Press Y SeLecT button to select CARTRIDGE LOW Press 4 Up button or Down button to select the appropriate setting Press Y Select button to set the selection 0 Press Menu to exit the menu Control panel 19 Cartridge out The printer has two options for this menu item e Select CONTINUE to allow the printer to continue printing AREPLACE CARTRIDGE warning message appears until the print cartridge is replaced Printing in this mode can continue only for a specific number of pages After that the printer stops printing until you replace the empty print cartridge This is the default setting e Select STOP if you want the printer to stop printing until the empty print cartridge is replaced To set the cartridge out response 1 Press Menu to open the menus 2 Press Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE 4 Press Y Down button to highlight SYSTEM SETUP 5 Press Y Select button to select SYSTEM SETUP 6 Press Y Down button to highlight CARTRIDGE OUT 7 Press Y Select button to select CARTRIDGE OUT 8 Press 4 Up button or Down button to select the appropriate setting 9 Press Y SELEcT button to set the selection 1 0 Press Menu to exit the menu Jam recovery Use this option to configure the printer response to jams including how the
85. a 85 CONGU UON D ae a S E A EO EA eae EEE E EE E A E E E E 85 ENWW I SS AUS page sas se wht sed cts teins goes bots ade ps A E A saeco EEA eee 87 Poar POCION ko nee ene een ere emer ae nn eer ere ee een 87 Managing the print cartridge ais cso asssnscnbbeiacenaedd nes sutnohues sem autdind jadiuanmonvenanadamoedbeaanedimuniaduinubannenian 89 HFP MIE CAN OG CG oopsien AR R nani beds daadanwasaieesatdanjnanimediieedaudiands 89 Non HP print cartridges saysicsiciidinantatlicuceadintiedonmeicieheaniAdall annia an aeaa eaaa naii aaa 89 Print cartridge AUC CAOM vicsatenvahcisaccaniadintdantsnntnnepunssatdapotinuiaania earns indedid annaiaapnelneduelenedantieaantea 89 Print cartridge Storage acensirwinctenuvisiaacaiatielcotetuietactiathtitanonddietdanansieetianetahinleriassisnsedaneuisudes 89 Print cartridge life expectancy sasctinsccniiscansmasmndbwhcuseusdeuuhnedacacunedualanimebaadediediacasdadinenamnarievaal 90 Checking the supply level rcanioscssauiccapnsosianendugsiienslendd detldnodwtseliuasiunisitieliennbdsdctisddunbdelvarentwiedaduonsad 90 Cartridge low and cartridge out conditions ce ceecccceeececeeeeeeeeeeeeaeeeesseeeeeaaeeesaaeeesaaeees 90 Cicaning URS TINS condacrssncacpayeaseenicennmaptcadesandecoasannbsimncndaagdodedabaclasoen thaorqsedentosenetuetuadarsaidcdess 92 Cleaning the Outside risorsi AEREE RREAN ENEE AIKAERO AEE 92 Cleaning the paper path and print cartridge areas cccccccccceseceeceeceeseeeeesaeeseaeeseeeeees 9
86. a vociee aacrtnocie ice evsismnbane eoniaaanisocieeaibestomeacsaneeasteuieueeaeadaeesasciegececteasd 11 Co ntokpanel NORIS srren dinn ni ra EE E E EE EE E E 11 Printing control panel Menus ccccsscccsscccsesceceesececeuecseeceeseeesaseessaeeeseaeeessueeenuesenees 12 Using the printer Help system srinas incisssstsisasunsneaesdeensisesaeusestesssebasneceeseianniisuscterndiaensiaseus 12 Changing printer control panel configuration settings ccccccceseeeeseeeeeeeeeeeeeeeaeeeeeeeees 13 520 10 eee E eee ee eee ee eee ee meee ene eee eee 23 Operating systems and printer components ccccceceseececeeeceeeeeeeeeeeeeeeeeesseeeseeeeseeeees 23 SEAS IO so eee eee nee E tee ere een eee een nena eee 24 Software for Macintosh computers cccceccccecccceeeeceeeeceeeeceeeeseceseeceseeeseueessesesseeessnees 27 Installing the printing system software ccccecccseseeccesececeeseecsenseceeueeessaseessaeeecsaneessaas 28 Uninstalling the software cccccccsseeeceesececeeeeeecaseeeceeueecseaseessaececeueeeeseaeeessageessgeeessass 33 Selecting PriNt MEIA saiisine aE te a E na Eo naa n Leese 34 Supported types and sizes of print media nannnonnnennnnnnnnnnnnnnrnnennsnrrnennnnrrnenrrnrrrennne 34 2 Printing tasks Selecting which tray is used for printing ccccececeeccceseeecceeeecceueeeceueeeceeeeeeeeeessaeeesaueeessaes 38 Understanding tay Order sat cescs tse ueessgsnte oust ae a
87. able products Specifications 84 bright 20 Ib 30 post consumer content Legal 8 5 x 14 inch HPE1420 North America 500 sheets ream 10 ream carton HP LaserJet transparencies Letter 8 5 x 11 inch 92296T North America Asia 50 sheets to a carton Pacific countries regions and For use only with HP LaserJet Europe monochrome printers For crisp sharp text and graphics A4 210 x 297 mm 50 sheets 922296U Asia Pacific countries rely on the only transparencies to a carton regions and Europe specifically designed and tested to work with monochrome HP LaserJet printers Specifications 4 3 mil thickness 156 Appendix A Supplies and accessories ENWW ENWW Control panel menus You can perform most routine printing tasks from the computer by using the program or printer driver These two methods are the most convenient way to control the printer and they will override the printer control panel settings See the Help file for your program or for more information about gaining access to the printer driver see Using the printer driver You can also control the printer by changing settings at the printer control panel Use the control panel to gain access to printer features that are not supported by the program or printer driver You can print a menu map at the printer control panel that shows the settings with the currently selected values see Menu map The sections that follow list the settings and po
88. acts to errors If x the printer is on a network you probably want to NANE oN turn AUTO CONTINUE to ON ON If an error occurs that prevents printing the message appears on the printer control panel display and the printer goes offline for 10 seconds before returning online OFF If an error occurs that prevents printing the message remains on the printer control panel display and the printer remains offline until you press Y SeLecT button CARTRIDGE STOP Determines how the printer behaves if the print cartridge is low The message first appears oe PONTINO when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge Print quality is not guaranteed if you print after receiving this message STOP The printer pauses printing until you replace the print cartridge or press Y SELECT button each time you turn the printer on The message appears until you replace the print cartridge CONTINUE The printer continues to print and the message appears until you replace the print cartridge 174 Appendix B Control panel menus ENWW Selects the default printer language personality The possible values are determined by which valid languages are installed in the printer Normally you should not change the printer language If you change it to a specific printer language the printer will not switch automatically from one language to another unless specific software commands
89. aeenentiaieesaadiandea aeaueedos 76 TOOIDOX INKS ae tel aN Sen EEE a ee nto dE ee ee 7 METAS MMM SS cence aE deers tes eins ns geese sees ceca selene Serene E ated ence ce tues bees eeensaenene 77 Uninstalling me HP TOOIDOX a ioncsceccisanns acocdaamnsnaaueneuns sus deniauesaun E EAOa AEE E EN EN ai 78 To uninstall the HP Toolbox by using the Windows desktop shortcut 0cceeee 78 To uninstall the HP Toolbox by using Add Remove Programs in the Windows SEa KEELI E Cena mene Ree ete eee ee ee ne ee ne er E eee ee eee een eee 18 Managing and configuring printer drivers cccccssc3 che sxet cs cnes sess ziaesndeaaidnncedenesvannda oedenaceuctecwnecaneeces 19 HP Web Jetadmin software plug in ccccccccccssseecceseeecceueecceeseeeceeaeecseuseesseaeeesssaeessseaes 19 Customization MUTE esenee a AE shad ine diane ancouneesesdaneadeidute E E meee 80 Configuring e mail alerts ase cst cet pena scene cn siaectecd saqstenduamereaat otcwiencacncenessdenasesqneonedtanaioectsaemeces 81 Setting the real time clock ccs esstec ons wie senna gerd stss praia alge nets ecicdcsneisre dee mnie sesnipetd coated ans steed age ne daeiawenn 82 Setting the date and time se scatter ceeerncels sasha see ca na enna bale sch dasndd ges enced can anca ecb ested aieicin ne 82 Checking the printer configuration cccccseccccseseeecessececesseeeceueeecsaueeecseueesseaeeessugeessageeesseaes 85 Men UMN cae ntsc engine seaie doctor a a aa aia ea dia aa
90. ailure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number 4 Additional comments Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Billing address Special billing instructions ENWW Service information form 225 226 Appendix G Service and support ENWW Index Symbols Numerics 1 500 sheet tray troubleshooting 102 900 sheet tray troubleshooting 102 A A4 paper settings 166 167 accessibility 7 accessories ordering 150 partnumbers 152 troubleshooting 102 Accessory installation guides 2 address displaying printer 13 172 address printer Macintosh troubleshooting 140 143 adhesive labels See labels agreements maintenance 222 Alerts tab HP Toolbox 76 alerts e mail 81 anticounterfeit website 89 Apple Macintosh See Macintosh AppleTalk setting 176 Attention light 12 auto continue setting 18 174 B background printing troubleshooting 141 batch installation driver 80 battery specifications 214 bidirectional communicat
91. allel or USB cable to attach it directly to a computer Print a job that you know works The wrong driver was selected in the software Check the software s printer selection menu to make sure that an HP LaserJet 2400 series printer is selected The software program is malfunctioning Try printing a job from another program The printer does not respond when you select Print in the software The printer is out of media Add media The printer might be in the manual feed mode Change the printer from manual feed mode The cable between the computer and the printer Disconnect and reconnect the cable is not connected properly The printer cable is defective If possible attach the cable to another computer and print a job that you know works You might also try using a different cable The wrong printer was selected in the software Check the software printer selection menu to make sure that an HP LaserJet 2400 series printer is selected The printer might have a jam Clear any jams paying careful attention to the duplexer area if your model has a duplexer See Clearing jams The software for the printer is not configured for Check the software s printer selection menu to the printer port make sure that it is using the correct port If the computer has more than one port make sure that the printer is attached to the correct one The printer is on a network and is not receiving a Disconnect the printer from the network an
92. ample if a printer includes a duplexer locking the duplex setting ensures that all print jobs are printed on two sides to save paper All of the controls can be deployed from a single computer Two methods are available e HP Web Jetadmin software plug in e Customization utility Regardless of the configuration method that is used one configuration can be shared by all printer drivers for a given printer model with one pass through either the plug in or the utility The single configuration provides support for multiple operating systems printer driver languages and localized language versions A single configuration file is associated with all supported drivers and can be modified by using either the plug in or the utility HP Web Jetadmin software plug in A driver management and configuration plug in is available for the HP Web Jetadmin software You can use the plug in to configure the printer drivers before installation and deployment This method for managing and controlling printer drivers provides a complete end to end solution that you can use to set up and configure the printer the print path queue and the client computers or workstations The following activities are included in the workflow e Discover and configure the printer s e Discover and configure the print path on the server s You can have multiple servers configured in a batch or multiple printers of the same model type using a single server e Obtain
93. any media that is less than 178 mm 7 inches long Shrinkage might be the result of environmental conditions For optimum performance make sure that you are storing and handling the paper correctly See Printing and paper storage environment Using media from another manufacturer might also help Printing on odd sizes or weights of media for example small long or narrow paper can decrease print speed The decreased speed helps to prolong the life of internal printer parts It also improves print quality with these types of media Printing on special media 51 Guidelines for printing on custom sized media and cardstock e Always insert the short edge first into tray 1 If you want to print in landscape mode make this selection through your software Inserting paper long edge first might cause a jam e Use the rear output bin to reduce curl e Do not print on media that is smaller than 76 mm 3 inches wide or 127 mm 5 inches long e Inthe software program set margins at least 6 40 mm 0 25 inch away from the edges of the media Printing on letterhead prepunched or preprinted paper single sided When printing letterhead prepunched or preprinted paper it is important to orient the paper correctly Follow the guidelines in this section for printing on one side only For duplexing guidelines see Printing on both sides duplexing Tray 1 orientation print side up top edge toward the printer
94. ations When the print cartridge is out of toner If CARTRIDGE OUT is set to CONTINUE in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu the printer continues printing without interaction until the cartridge reaches the end of drum life HP does not guarantee print quality after the REPLACE CARTRIDGE message first appears Replace the print cartridge as soon as possible See Ordering parts accessories and supplies The REPLACE CARTRIDGE message remains until you replace the print cartridge If CARTRIDGE OUT is set to STOP the printer stops printing until you replace the print cartridge or resume printing by configuring the printer to continue In the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE OUT to CONTINUE When the drum life of the print cartridge is out You must replace the print cartridge to continue printing No override is possible even if toner remains in the cartridge See Ordering parts accessories and supplies This situation occurs to protect the printer Managing the print cartridge 91 Cleaning the printer Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change the print cartridge or whenever print quality problems occur As much as possible keep the printer from dust and debris Cleaning the o
95. ative printer drivers The most recent printer drivers area available for download from http www hp com go j2410_ software http www hp com go lj2420_ software or http www hp com go lj2430_ software e Clean the inside of the printer see Cleaning the printer e Check the paper type and quality see Paper specifications e Check to make sure that EconoMode is off in the software see Using EconoMode draft printing e Troubleshoot general printing problems see Solving general printing problems e Install a new HP print cartridge and then check the print quality again See the instructions provided with the print cartridge If the page is totally blank all white check to make sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly Newer printers have been optimized to print characters more accurately This might result in characters that look lighter or thinner than you are used to from your older printer If the page is printing images darker than those from an older printer and you want the images to match the older printer make these changes in your printer driver on the Finishing tab select Print Quality select Custom click Details and click the check box for Print Images Lighter Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference
96. aults D a Change any of the settings on the tabs These settings are now the defaults for the printer Click OK to return to the Advanced tab Qo Click OK to save your settings and to close the printer driver ENWW Using the printer driver 59 To change default settings in Macintosh operating systems Depending on the Macintosh operating system version that you have use either the Apple Desktop Printer Utility the Print Center or the Print Setup Utility to change printer driver defaults 60 Chapter 2 Printing tasks ENWW Using printer driver features NOTE NOTE ENWW This section provides instructions for common printing features that are controlled through the printer driver e Printing watermarks e Printing multiple pages on one sheet of paper e Setting a custom paper size e Using EconoMode draft printin e Selecting print quality settings e Using reduce enlarge options e Selecting a paper source e Printing a cover a different first or last page or a blank page Printing watermarks A watermark is a marking such as Top Secret Draft or someone s name printed in the background of selected pages in a document If you are using Windows NT 4 0 Windows 2000 Windows XP or Windows Server 2003 you must have administrator privileges to create watermarks To print a watermark on Windows computers all versions 1 Open the printer driver see Changing the settings for a print job 2 On th
97. bedded Web server or the HP Toolbox For details see Using the embedded Web server or see Using the HP Toolbox O hp LaserJet 2400 printers invent LC n eee _ i 1 R 4 o 2 y 5 o 8 Printer Information Lists the model serial number page counts and other information for the printer Installed Personalities and Options Lists all printer languages that are installed such as PS and PCL and lists options that are installed in each DIMM slot and EIO slot Memory Lists printer memory PCL Driver Work Space DWS and resource saving information Event Log Lists the number of entries in the event log the maximum number of entries viewable and the last three entries Security Lists the status of the printer control panel lock control panel password and disk drive if one is installed in the printer Paper Trays and Options Lists the size settings for all trays and lists optional paper handling accessories that are installed 86 Chapter 3 Managing and maintaining the printer ENWW Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the amount of life left in the print cartridge and the number of pages and jobs that have been processed NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox For details see Using the embedded Web server or see Using the HP Toolbox To
98. been selected For LaserWriter 8 6 and later Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the printer before printing e Send the file in ASCII format instead of binary encoding Your document is not printing with New York Geneva or Monaco fonts The printer might be substituting fonts Click Options in the Page Setup dialog box to clear substituted fonts You are unable to print from a third party USB card This error occurs when the software for USB printers is not When adding a third party USB card you might need the installed Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site ENWW Troubleshooting common Macintosh problems 141 Problems with Mac OS 9 x continued When connected with a USB cable the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected This problem is caused by either a software or hardware component Problems with Mac OS X The printer driver is not listed in Print Center The printer software might not have been installed or was installed incorrectly The Postscript Printer Description PPD file is corrupt
99. bleshooting 137 Information menu 160 information pages printing 85 Information tab embedded Web server 71 input trays configuring 14 Install notes 76 installing CompactFlash cards 195 drivers using customization utility 80 EIO cards 200 Macintosh software 31 memory DIMMs 191 network software Macintosh 30 network software Windows 29 Windows printing system 28 Windows software using New Hardware Found wizard 32 interface cables troubleshooting 98 Internet Explorer versions supported embedded Web server 70 HP Toolbox 74 HP Web Jetadmin 73 IP address Macintosh troubleshooting 140 143 IP address displaying 13 172 ISPE HP Instant Support Professional Edition iii J jams causes of 110 duplexer clearing 114 first sheet troubleshooting 104 locating 110 output areas clearing 113 print cartridge area clearing 110 recovery setting 20 175 trays clearing 112 ENWW Jet direct print server configuration page printing 85 Jetadmin browsers supported 73 downloading 73 driver configuration 79 e mail alerts 81 Jetdirect print server installing 200 models including 3 partnumbers 153 removing 201 settings 1 6 jobs formatted incorrectly 101 not printing troubleshooting 98 private 67 proof and hold 66 Retrieve Job menu 158 stopped troubleshooting 100 storing memory requirements 66 K keys control panel 11 L labels fuser modes 170 printing 50 specifications 188 landscape orientation duplexing options 5
100. button NOTE The order of modifying the YEAR MONTH and DAY depends upon the date format setting YEAR MONTH or DAY could be the first selection T Use 4 Up button or Down button to scroll to the appropriate month and then press yY SeLecT button Use 4 Up button or Down button to scroll to the appropriate day and then press SELEcT button The settings are saved and the control panel returns to the DATE TIME submenu Press Menu to exit the menu Setting the time format 1 2 ENWW Press Menu to open the menus Use 4 Up button or Down button to scroll to CONFIGURE DEVICE and then press v SELEcT button Use 4 Up button or Down button to scroll to SYSTEM SETUP and then press SELEcT button Use 4 Up button or Down button to scroll to DATE TIME and then press v SELEcT button Use 4 Up button or Down button to scroll to TIME FORMAT and then press SELEcT button Use 4 Up button or Down button to scroll to the desired time format and then press v SELEcT button The settings are saved and the control panel returns to the DATE TIME submenu Press Menu to exit the menu Setting the real time clock 83 84 Setting the time 1 2 Press Menu to open the menus Use 4 Up button or Down button to scroll to CONFIGURE DEVICE and then press v SELEcT button Use 4 Up button or Down button to scroll to SYSTEM SETUP and th
101. by type and size of media locking trays For more information about supported media types and sizes see Supported types and sizes of print media and Paper specifications some items on this menu such as duplex and manual feed are available in the program or the printer driver if the appropriate driver is installed Program and printer driver settings override control panel settings For more information see Using the printer driver The following table lists the settings and possible values In the Values column the default value for each setting is the one that has an asterisk next to it TRAY 1 SIZE ANY SIZE Use this item to set the value LETTER to correspond with the media size that is currently loaded in LEGAL tray 1 EXECUTIVE ANY SIZE If both the type and size for tray 1 are set to A4 ANY the printer will pull media A5 from tray 1 first if media is loaded in the tray A size other than ANY SIZE EXECUTIVE JIS The printer does not pull from B5 JIS D POSTCARD JIS this tray unless the type or size of the print job matches 16K the type or size that is loaded ENVELOPE 10 in this tray ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM ANY CUSTOM ENWW Paper Handling menu 161 TRAY 1 TYPE TRAY 2 SIZE TRAY 2 TYPE 162 Appendix B Control panel menus ANY TYPE PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK gt 164 G M2 ROUGH
102. cedcdodacemmtenesesusnnne seni deme saGaneancteaueacastanascesasmenoaneneedeaestpenieneteaecean 168 System Setup SUBMENU aa asrscicerrcsisca ana noneantcasatedeicanmedsatestaaduntetnamenoudtenqeasawn taiincnecebacnsatastoiue 172 VO SOI STA serege eE E EE E EEEE E E E T EEEE 175 RESE SUDMENU ems aai E EE E E E E ida E 176 Diagnosi oS MeN sg E i EESE E A EE E E 178 SEVICE MONU serrare a e a Ea Eie a i e E TE 179 Appendix C Specifications HP LaserJet 2400 series physical specifications ccc cceccccececceceeceeeeceeeeceeeeeeeseneeseneesees 181 Electrical specifications ccc ccecccceececeseeeeeeeceececeeeeseecessaeeceaeecsaeeesaeeesaueesaeeeseeeeseeeseneessaeeees 182 PRC OUI ING OMISSIONS aes cps a eg soc os eto oases cde ct esaia ee eae eera 183 Operating environment ijeccdcecieweaudsinetatisewersedexenscasasnedied ssest veda dwundedavncoauaadeneedsncnenddeunceatdeonsddawonneas 184 Paper SPC CHICA OWNS escarcgee cee syne tegetetasiecs nt anaueesacetesbactetetcsutssacanrieeasseausosteteeieedesncasesee 185 Printing and paper Storage environment cccecccseeeeeseeeeeeeeeeeeeeaeeeeseeeeseeesaeeeesaneeeaes 185 EAV ODO S een eee ene ee ee ee nee ener een emer ea ie ere ree err eet 186 LADOS suren r a E E EEE E E E EE E E 188 TAPONO aa a T E EEEN 188 Appendix D Printer memory and expansion SE E N E E E E E E E E T EA 190 Printer MEMO sierra E A E E enced 191 To install printer memory neennsenneensssnnrnnsrnnsrrosnr
103. ces Installing an ElO card 189 Overview The printer comes with one dual inline memory module DIMM already installed One additional DIMM slot and two CompactFlash slots are available for upgrading the printer with the following items e More printer memory DIMMs are available in 32 48 64 128 and 256 MB e CompactFlash font cards Unlike standard printer memory CompactFlash cards can be used to permanently store downloaded items such as fonts and forms even when the printer is off These cards can also be used to enable the printer to print non Roman characters e Other DIMM and CompactFlash based printer languages and printer options For ordering information see Ordering parts accessories and supplies NOTE Single inline memory modules SIMMs used in previous HP LaserJet printers are not compatible with the printer The printer also has one EIO slot for expanding the printer s networking capabilities The EIO slot can be used to upgrade the printer with an additional network connection such as a wireless print server network card or a connectivity card for serial or AppleTalk NOTE Some HP LaserJet 2400 series printers come with a network device already installed The EIO slot may be used to provide networking capabilities in addition to those already built into the printer To find out how much memory is installed in the printer or to find out what is installed in the EIO slots print a configuration page S
104. change network configuration The embedded Web server feature requires at least 48 MB of RAM and an HP Jetdirect print server in order to connect to your network To use the embedded Web server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS and Linux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 98 and later In order to use the embedded Web server with a direct connection you must select the Custom installation option when you install the printer driver Select the option to load the HP Toolbox The proxy server is installed as part of the HP Toolbox software When the printer is connected to the network the embedded Web server is automatically available Another option for access to the embedded Web server is the HP Printer Access Tool The HP Printer Access Tool software provides a single point of access to the embedded Web server EWS for all of the networked printers in each user s local Printers folder By using a Web browser users can view the supplies status information control print jobs and manage product con
105. cncaddesaceteecaseda fae 217 Korean EMI statement ccccccccscccsseceeeceececeeeceueceeecseecaeeceeeeeesaeessesseaessaeesaeeseeesaaes 217 Finnish laser statement ee eee teen ee een et nee eon ee 218 Appendix G Service and support Hewlett Packard limited warranty statement ccccceeccseeeceesceeeeeeeeeesaeeeeaseeeseseneeesaaes 219 Print Cartridge Limited Warranty Statement ccccccccssseecceeseeecceeceeseeeeecsegseesseseesssagees 221 Availability of support and service scicc access castessnsdveisccusivecseue te seadpsiaesdedixcndaeucesieersstieveeeecieanyst 222 HP maintenance agreements ccccscccsssecccsececesceneseeseseeseuseceusecseseceeseeesssecseseeseeeessaeeetages 222 Onsite service agreements ara sssttsiiesrrerdbiccreustadatebnssnntoreauedasaree saviondsansidbleeenndousseuivaennieds 222 HP Express Exchange U S and Canada only cccccceseeeeeeeeeeeeaeeeeeseeeeeseeeeeeaeeeeesaeeees 223 TOSS HP Express EXCHANGE aaares ciation castatmrvinaseangsuianiasapsniebeadarsimenietisinetaxiaaeunssanes 223 Repacking the printer cccccccsecccseeceeeceeeceecceeseecaueeeeeeseeseesaeeecaeesaeesseesageeaueesaeesseesagss 224 To repack the printer asccosohcsnadanecedesdensedesabactedeandensnseacoacsmeeneuen semednns edad ieee ieanetaes saeedndeennees 224 Service information form cisterns cece setes cs gurtoansdacecannstinaaubiedensendenicnszancccaneienissauteieecnsadecieaisasieaees 225
106. ctioning without error Blinking Action is required See the control panel display Printing control panel menus Data On The printer has data to print but is waiting to receive all of the data The printer has no data to print On Of To see the current settings for the menus and items that are available at the control panel print a control panel menu map You might want to store the menu map near the printer for reference For a complete list of the items that are available in the control panel menus see Control panel menus To print a control panel menu map 1 Press Menu to open the menus 2 Use 4 UP button or Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 Up button or Down button to scroll to PRINT MENU MAP and then press SELEcT button Using the printer Help system This printer features a Help system at the control panel that provides instructions for resolving most printer errors To view Help for a message if available press HELP button If the Help topic is longer than four lines use the 4 Up button or Down button to scroll through the entire topic To exit the Help system press HELP button again Chapter 1 Printer basics ENWW CAUTION NOTE ENWW Changing printer control panel configuration settings By using the printer control panel you can make changes to general printer configuration default settings such as tray size and
107. ctions that came with the print cartridge The print cartridge might be empty Install a new print cartridge Go to Interpreting control panel messages 3 Can you print from a program A PS error page or list of commands prints The job will not print 98 Chapter 4 Problem solving ENWW ENWW If the job will not print and a message appears on the printer control panel display see Interpreting control panel messages Using the computer check to see if the printer has been paused Press Stop to continue If the printer is on a network check that you are printing to the correct printer To verify that it is not a network problem connect the computer directly to the printer with a parallel or USB cable change the port to LPT1 and try to print Check the interface cable connections Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer If you are using a parallel connection make sure that the cable is IEEE 1284 compliant If the printer is on a network print a configuration page See Configuration page If an HP Jetdirect print server is installed a Jetdirect page also prints Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the printer To verify that it is not a computer problem print from another computer if possible Make sure that the print job is being se
108. d use signal a parallel or USB cable to attach it directly to a computer Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue The printer is not receiving power If no lights are on check the power cord connections Check the power switch Check the power source 106 Chapter 4 Problem solving ENWW The printer does not respond when you select Print in the software The printer is malfunctioning Check the control panel display for messages and lights to determine if the printer is indicating an error Note any message and see Interpreting control panel messages ENWW Solving general printing problems 107 Guidelines for using paper NOTE CAUTION For best results make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges lf you are unsure what type of paper you are loading such as bond or recycled check the label on the package of paper For a complete list of supported media see Supported types and sizes of print media The following problems with paper cause print quality deviations jamming or even damage to the printer Poor print quality or toner The paper is too moist too Try another kind of paper adhesion rough too heavy too smooth between 100 and 250 or it is embossed or from a Sheffield and with 4 to 6 faulty paper lot moisture content Drop
109. de as the paper lies in the tray for the first side front of a duplexed page This item appears only if the printer includes a built in duplexer and DUPLEX is ON Set the X1 SHIFT first Y SHIFT Registration of the image on the paper from top to bottom as the paper lies in the tray ENWW Configure Device menu 169 RESOLUTION 170 Appendix B Control panel menus PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT 60 75 G M2 CARDSTOCK 164 200 G M2 ROUGH ENVELOPE RESTORE MODES 300 600 FASTRES 1200 Configures the fuser mode associated with each media type Change the fuser mode only if you are experiencing problems printing on certain media types After you select a type of media you can select a fuser mode that is available for that type The printer supports the following modes NORMAL Used for most types of paper HIGH 1 Used for rough paper HIGH 2 Used for paper that has a special or rough finish LOW 1 Used for lightweight media Use this mode if you are having problems with curled paper LOW 2 Used for transparencies The default fuser mode is NORMAL for all print media types except transparencies LOW 2 and rough paper HIGH 1 CAUTION Do not change the fuser mode for transparencies Failure to use the LOW 2 setting while printing transparencies can result in permanent damage to the printer and fuser Always select Transparencies as th
110. der to use any of these links If you use a dial up connection and did not connect when you first opened the HP Toolbox you must connect before you can visit these Web sites Connecting might require that you close the HP Toolbox and reopen it e HP instant support Connects to the HP instant support page for the product e Product Registration Connects to the HP product registration Web site e Product Support Connects to the support site for the printer Then you can search for help with a specific problem ENWW Using the HP Toolbox 77 Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox To uninstall the HP Toolbox by using the Windows desktop shortcut 1 Click Start 2 Point to Programs Point to Hewlett Packard or to the HP LaserJet 2400 series program group and then click Uninstall hp LaserJet Toolbox 4 Follow the onscreen instructions To uninstall the HP Toolbox by using Add Remove Programs in the Windows control panel 1 Click Start 2 Click Control Panel NOTE In some versions of Windows point to Settings and then click Control Panel 3 Double click Add or Remove Programs 4 Select hp LaserJet Toolbox from the list of programs and then follow the onscreen instructions 78 Chapter 3 Managing and maintaining the printer ENWW Managing and configuring printer drivers ENWW Your system or network administrator can use the driver management and configuration solution t
111. dix D Printer memory and expansion ENWW 10 Reconnect the interface cable s and the power cord Use Device Storage Manager in HP Web Jetadmin to manage fonts For more information see the Help in HP Web Jetadmin ENWW Installing CompactFlash cards 197 Checking DIMM or CompactFlash installation After installing the DIMM or CompactFlash card make sure that the installation was successful To verify that DIMMs or CompactFlash cards are installed correctly 1 Turn the printer on Check that the Ready light is illuminated after the printer has gone through the startup sequence If an error message appears a DIMM or CompactFlash card might have been incorrectly installed See Interpreting control panel messages 2 Print a configuration page see Configuration page 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM or CompactFlash card might not be installed correctly or the DIMM or CompactFlash card might be defective Repeat the installation procedure If necessary install a different DIMM of CompactFlash card NOTE If you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language 198 Appendix D Printer memory and expansion ENWW Saving resources permanent resources
112. dows 29 operating systems supported 23 settings 13 uninstalling from Macintosh 33 uninstalling from Windows 33 source paper 64 specifications accessibility 7 electrical 182 energy use 6 envelopes 186 labels 188 media 34 memory 95 operating environment 184 paper 185 printer features 4 speed 4 transparencies 188 trays 4 specks troubleshooting 130 136 speed data transmission settings 1 6 processor 5 resolution settings 170 specifications 4 troubleshooting 100 105 Spool32 errors 139 spots troubleshooting 130 136 status alerts e mail 81 e mail alerts 76 Information tab embedded Web server 71 lights control panel 11 Index 235 supplies 87 supplies page printing 160 viewing with HP Toolbox 75 Status tab HP Toolbox 75 stopped printing troubleshooting 100 stopping print jobs 57 storage job memory requirements 66 private 67 proof and hold 66 Retrieve Job menu 158 settings 172 storing envelopes 18 7 paper 185 storing print cartridges 89 straight through paper path 47 supplies non HP 89 ordering iii 150 recycling 213 status page 87 status page printing 160 status viewing with embedded Web server 71 status viewing with HP Toolbox 75 supply level print cartridges 90 support embedded Web server links 72 HP Express Exchange 223 HP Instant Support Professional Edition ISPE iii Macintosh iv maintenance agreements 222 online iii repacking printer 224 service dealers iv service information form 225 tele
113. dows computers Open the printer driver See Changing the settings for a print job On the Effects tab click of Normal Size 1 2 3 Use the number box or slider scale to reduce or enlarge the scale 4 Click OK Selecting a paper source If your software program supports printing paper by source make the selections from the program Program settings override printer driver settings To select a paper source on Windows computers 1 Open the printer driver See Changing the settings for a print job 2 On the Paper Quality tab select the source from the Source is drop down list 3 Click OK To select a paper source on Macintosh computers For Mac OS 9 Select a paper source from the General options in the printer driver For Mac OS X Click File then click Print and then click Paper Feed 64 Chapter 2 Printing tasks ENWW Printing a cover a different first or last page or a blank page Use the following procedure to print the covers of a document on a different media type than the rest of the document or to print the first or last page of a document on different media For example to print the first page of a document on letterhead paper and the rest on plain paper or to print a cover on card stock and the subsequent pages on plain paper You can also use this feature to insert blank pages between documents when printing several copies This option might not be available in all printer drivers To print covers or differe
114. driver settings 58 drivers supported 24 error messages troubleshooting 139 installing software 28 installing using New Hardware Found wizard 32 network installation 29 uninstalling software 33 versions supported 23 wrinkled paper troubleshooting 135 wrong printer sending to 140 ENWW nveont 2004 Hewlett Packard Development Company L P www hp com support j24 10 www hp com support 1j2420 www hp com support j2430 Q5956 9094
115. e printing 51 default size setting 166 duplexer specifications 35 duplexing sizes supported 54 fuser modes 41 170 HP ordering 153 loading 42 manual feed 40 PCL commands 206 preprinted 52 prepunched 52 printing multiple pages on single sheet 62 PS settings 16 sizes supported 34 35 small 51 small settings 171 source selecting 64 specifications 34 185 storing 185 tray selection 14 38 39 173 tray settings 161 troubleshooting 108 troubleshooting trays 104 usage page 160 wrinkled 135 paper handling accessories troubleshooting 102 Paper Handling menu 161 paper path test 178 parallel cable part number 153 parallel cables troubleshooting 98 parallel communications settings 176 parallel port locating 9 type included 5 ENWW parallel ports not supported for Macintosh 31 part numbers cables 153 ElO cards 153 media HP 153 parts ordering 150 PCL commands common 206 escape sequences 204 205 font selection 205 209 syntax 204 PCL drivers features 25 operating systems supported 24 See also drivers PCL font list printing 87 160 PCL setting as printer language 17 174 PDEs Macintosh 27 percent of normal size 64 permanent resources 199 personalities included 5 settings 17 174 switching PCL commands 208 viewing installed 86 phone numbers ordering supplies iii service agreements iv support iii PJL Printer Job Language commands 203 platforms supported 23 24 portrait orientation dup
116. e Effects tab select a watermark from the Watermarks drop down list To edit or create a watermark click Edit 3 Click OK To print a watermark on Macintosh computers Select Custom and specify the text that you want depending on your printer driver version Watermarks are supported only for Mac OS 9 x Watermarks are not supported for Mac OS X V10 1 and later Using printer driver features 61 Printing multiple pages on one sheet of paper You can print more than one document page on a single sheet of paper this is sometimes called 2 up 4 up or n up printing The pages will appear decreased in size and arranged on the sheet You can specify that up to 16 pages are to be printed on a single sheet This feature provides a cost effective and environmentally friendly way to print draft pages especially when combined with duplex printing see Printing on both sides duplexing To print multiple pages on one side of a sheet of paper on Windows computers all versions 1 Open the printer driver see Changing the settings for a print job 2 On the Finishing tab select the number of pages per sheet from the Pages per sheet drop down menu lf you want borders around the pages click Print Page Borders 4 Select the page order from the Page Order drop down list Click OK Setting a custom paper size Use the custom paper feature to print on paper sizes other than standard sizes To set a custom paper
117. e Type in the printer driver and set the tray type at the printer control panel to TRANSPARENCY When selected RESTORE MODES resets the fuser mode for each media type back to its default setting Selects the resolution All values print at the same speed 300 Produces draft print quality and can be used for compatibility with the HP LaserJet III family of printers 600 Produces high print quality for text and can be used for compatibility with the HP LaserJet 4 family of printers FASTRES 1200 Produces 1200 dpi print quality for fast high quality printing of business text and graphics NOTE It is best to change the resolution in the program or printer driver Program and printer driver settings override control panel settings ENWW RET OFF Use the Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges LIGHT itii REt does not affect print quality if the print DARK resolution is set to FastRes 1200 All other print resolutions benefit from REt NOTE It is best to change the REt setting in the program or printer driver Program and printer driver settings override control panel settings ECONOMODE ON Turn EconoMode ON to save toner or OFF for OFF high quality EconoMode creates draft quality printing by reducing the amount of toner on the printed page NOTE It is best to turn EconoMode on or off in the program or printer driver Program and p
118. e getting started guide for instructions The PostScript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder System Folder Extensions Printer Descriptions Reinstall the software See the getting started guide for instructions A print job was not sent to the printer that you wanted The print queue might be stopped Restart the print queue Open the Printing menu in the top menu bar and click Start Print Queue 140 Chapter 4 Problem solving ENWW Problems with Mac OS 9 x continued A print job was not sent to the printer that you wanted The wrong printer name or IP address is being used Check the printer name or IP address by printing a Another printer that has the same or a similar name or IP configuration page See Configuration page Verify that the address might have received your print job printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable You cannot use the computer while the printer is printing Background Printing has not
119. e the job to be deleted The job storage features require 48 MB of RAM For printer models that have less than 48 MB of RAM you can add memory so that they can support the features see Memory If you turn the printer power off all quick copy proof and hold and private jobs are deleted A job can also be deleted at the printer control panel Proofing and holding a job The proof and hold feature provides a quick and easy way to print one copy of a job for proofing before printing the additional copies If you turn the printer power off all quick copy proof and hold and private jobs are deleted To print the remaining copies of a held job 1 Press Y Select button to open the menus 2 Use 4 UP button or Down button to scroll to RETRIEVE JOB and then press SELEcT button 3 Use 4 Up button or Down button to scroll to the user name and then press SELEcT button 4 Use 4 UP arrow or Down button to scroll to the user or job name and then press SELEcT button 5 Use 4 Up button or Down button to scroll to PRINT and then press Y SELECT button 6 Use 4 UP button or Down button to scroll to the number of copies and then press v SELEcT button Deleting a held job When you send a proof and hold job the printer automatically deletes your previous proof and hold job If no proof and hold job already exists with that job name and the printer needs additional space the print
120. ecifications See Paper specifications 3 Ifthe distance between defects is 38 mm 1 5 inches 47 mm 1 85 inches or 94 mm 3 7 inches the print cartridge might need to be replaced Misformed characters AaBboCc AaBboCc AABLHCco AaABLHCco AaBboCc AaBboCc 1 Print afew more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment Correcting print quality problems 133 Page skew 1 Print a few more pages to see if the problem corrects itself Verify that there are no torn pieces of paper inside the printer Make sure that paper is loaded correctly and that all adjustments have been made See Loading trays Make sure that the guides in the tray are not too tight or too loose against the paper Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications Make sure that the environmental specifications for the printer are being met See Operating environment Curl or wave Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that the type and quality of the paper you are using meet HP specifications See Paper specifications Make sure that the environmental specifications for the printer are being met See Operating environment
121. ecking the supply level as described in Checking the supply level Checking the supply level You can check the supply toner level by using the printer control panel the embedded Web server HP Toolbox software or HP Web Jetadmin To check the supply level by using the control panel 1 Press Menu to open the menus 2 Use 4 Up button or Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 Up button or Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press Y Se Lect button See Supplies status page for information about the supplies status page To check the supply level by using the embedded Web server 1 In your Web browser type the IP address for the printer home page This takes you to the printer status page See Opening the embedded Web server 2 On the left side of the screen click Supplies Status This takes you to the supplies status page which provides supply level information See Supplies status page for information about the supplies status page To check the supply level by using the HP Toolbox software You can configure HP Toolbox to notify you when the print cartridge is low You can choose to receive alerts by e mail or as a pop up message or taskbar icon To check the supplies status by using the HP Toolbox software click the Status tab then click Supplies Status To check the supply levels by using HP Web Jetadmin In HP Web Jetadmin select t
122. edge in print side up The stamp end must enter the printer first 5 Slide the width guides inward until they lightly touch the envelope stack without bending it The envelopes should be centered between the paper guides and under the tabs on the paper width guides If the envelope has a flap on the short edge this edge must enter the printer first You might experience some jams when using any media that is less than 178 mm 7 inches long Shrinkage might be the result of environmental conditions For optimum performance make sure that you are storing and handling the paper correctly For more information see Printing and paper storage environment Using media from another manufacturer might also help NOTE ENWW Printing on envelopes 49 Printing on special media This section discusses printing on types of media that require special handling Printing on labels Printing on transparencies Printing on custom sized media or cardstock Printing on letterhead prepunched or preprinted paper single sided Printing on labels Use only labels that are recommended for laser printers For label specifications see Labels Guidelines for printing on labels Print labels from tray 1 Load labels print side up Use the rear output bin for labels Remove label sheets from the output bin as they are printed to prevent them from sticking together Do not use labels that are separating from the backing sheet or are wrin
123. ee Configuration page 190 Appendix D Printer memory and expansion ENWW Printer memory You might want to add more printer memory to the printer if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibility in supporting job storage features such as quick copying To install printer memory CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the printer The HP LaserJet 2400 series printers come with one DIMM installed in slot 1 A second DIMM can be installed in slot 2 If desired you can replace the DIMM installed in slot 1 with a higher memory DIMM If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory See Configuration page 1 After the configuration page has printed turn the printer off and disconnect the power 3 Remove the right side panel by sliding it towards the rear of the printer until the side slides free from the printer ENWW Printer memory 191 4 Open the access door by pulling on the metal tab C Fal CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antis
124. either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print Cartridge Limited Warranty Statement 221 Availability of support and service Around the world HP provides a variety of service and support options for purchase Availability of these programs will vary depending upon your location HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services vary by location Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements In general the printer will have the following maint
125. en press SELEcT button Use 4 Up button or Down button to scroll to DATE TIME and then press v SELEcT button Use 4 Up button or Down button to scroll to TIME and then press SeLecT button Use 4 Up button or Down button to scroll to the appropriate hour and then press SELEcT button Use 4 Up button or Down button to scroll to the appropriate minute and then press yY SELEcT button The settings are saved and the control panel returns to the DATE TIME submenu Press Menu to exit the menu Chapter 3 Managing and maintaining the printer ENWW Checking the printer configuration NOTE ENWW At the printer control panel you can print pages that give details about the printer and its current configuration The following information pages are described here e Menu map e Configuration page e Supplies status page e PS or PCL font list For a complete list of printer information pages see the INFORMATION menu at the printer control panel see Information menu Keep these pages nearby for troubleshooting They are also useful if you contact HP Customer Care Menu map Print the menu map to see the current settings for the menus and items that are available at the printer control panel To print a menu map 1 Press Y SeLecT button to open the menus 2 Use 4 Up button or Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 Up button o
126. enance agreements Onsite service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with two response times Priority Onsite Service This agreement provides 4 hour service response to your site for calls made during normal HP business hours Next Day Onsite Service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges 222 Appendix G Service and support ENWW HP Express Exchange U S and Canada only NOTE ENWW This service available for an additional fee is an alternative to the standard warranty and entails returning your printer for repair HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer The fast turnaround from HP Express Exchange minimizes downtime over traditional service programs that require you to ship the defective printer to the manufacturer and then wait for the printer to be repaired and returned If you choose to use this service follow the steps listed below If you have HP on site support service you should work directly with the local HP Customer Care center instead of following the steps outlined here To identify potential support options for this printer go to http www hpexpress services com and ty
127. er documents cannot be printed while the printer waits for you to insert the paper for the second side to be printed Even if the printer includes a built in duplexer manual duplexing is necessary for the following situations e When duplexing paper other than the supported sizes or weights for example paper heavier than 105 g m 28 Ib or very thin paper e When you select Straight Paper Path in the printer driver Do not print on both sides of labels transparencies or vellum Damage to the printer and jams might result Paper orientation for printing on both sides Print on the second side of the sheet of paper first The paper needs to be oriented as shown in the following illustration e For tray 1 load the first side facing down with the bottom short edge toward the printer e For all other trays load the first side facing up with the top short edge toward the printer 1 Tray 1 2 All other trays Chapter 2 Printing tasks ENWW CAUTION ENWW Layout options for printing on both sides The following illustration shows the four print orientation options These options are available when Print on Both Sides is selected on the Finishing tab in the printer driver 2 NO NO 1 Long edge landscape This layout is often used in accounting data processing and spreadsheet programs Every other printed image is oriented upside dow
128. er first with numeric messages at the end of the list Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors Certain control panel messages alternate with instructions about gaining access to the online Help system Whenever a message alternates with For help press press HELP button to view the help and use 4 Up button and v Down button to scroll through the message To exit the online Help system press Menu Resolving persistent messages Some messages for example requests to load a tray or a message that a previous print job is still in the printer memory allow you to press SeELEcT button to print or to press Stop to clear the job and eliminate the message lf a message persists after performing all of the recommended actions contact an HP authorized service or support provider See HP customer care or go to www hp com support 2410 http www hp com support j2420 or http www hp com support lj2430 Interpreting control panel messages Control panel message Recommended action Access denied MENUS LOCKED Canceling The printer control panel function you See your network administrator are trying to use has been locked to prevent unauthorized access The printer is canceling a job The No action necessary message continues while the job is stopped the paper path is cleared and any
129. er loses and gains moisture it can distort This can Cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation Care should be taken not to purchase more paper than can be easily used in a short time about 3 months Paper stored for long periods might experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier Paper specifications 185 NOTE The paper storage environment should be properly maintained to ensure optimum printer performance The required condition is 20 to 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Paper should be stored at or near room temperature e The air should not be too dry or too humid due to the hygroscopic properties of paper e The best way to store an opened ream of paper is to rewrap it tightly in its moisture proof wrapping If the printer environment is subject to extremes unwrap only the amount of paper to be used during the day s operation to prevent unwanted moisture changes Envelop
130. er might delete other proof and hold jobs starting with the oldest one If you turn the printer power off all quick copy proof and hold and private jobs are deleted A held job can also be deleted at the printer control panel Chapter 2 Printing tasks ENWW NOTE ENWW To delete a held job 1 Pressy Select button to open the menus 2 Use 4 UP button or Down button to scroll to RETRIEVE JOB and then press SELEcT button 3 Use 4 Up button or Down button to scroll to the user name and then press SELEcT button 4 Use 4 UP button or Down button to scroll to the user or job name and then press SELEcT button 5 Use 4 Up button or Down button to scroll to DELETE and then press SELECT button Printing a private job Use the private printing feature to specify that a job is not printed until you release it by typing a four digit personal identification number PIN at the printer control panel You specify the PIN in the printer driver and it is sent to the printer as part of the print job To specify a private job To specify in the driver that a job is private select the Private Job option and type a 4 digit PIN To print a private job 1 Press Y SeLecT button to open the menus 2 Use 4 UP button or Down button to scroll to RETRIEVE JOB and then press SELEcT button 3 Use 4 Up button or Down button to scroll to the user name and then press SE
131. error messages 139 wrinkled paper 135 Troubleshooting tab HP Toolbox 75 two sided printing binding edge settings 166 layout options 55 loading paper 54 manual 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 U uninstalling HP Toolbox 78 UNIX carriage return settings 168 Model Scripts 24 upgrading memory 190 usage page 160 USB cable part number 153 USB port locating 9 troubleshooting Macintosh 141 144 type included 5 user guide 76 V vertical spacing setting default 168 VM error 147 voltage specifications 182 W warnings setting 18 174 warranty extended iv 222 print cartridge 221 product 219 washing off toner 110 watermarks printing 61 Index 237 wave troubleshooting 104 wavy paper troubleshooting 134 Web browser requirements embedded Web server 70 HP Toolbox 74 Web Jetadmin browsers supported 73 downloading 73 driver configuration 79 e mail alerts 81 Web sites customer support ili downloading software iii HP Web Jetadmin downloading 73 Macintosh support iv ordering supplies iii paper specifications 185 service agreements iv UNIX and Linux drivers 24 websites anticounterfeit 89 weight paper printing on heavy media 51 weight paper specifications 250 sheet tray 35 500 sheet tray 35 duplexer 35 tray 1 34 238 Index white lines or spots troubleshooting lines troubleshooting 135 Wide A4 settings 167 Windows default driver settings changing 58
132. es Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might occur e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air e Condition Envelopes should not be wrinkled nicked or otherwise damaged e Temperature You should use envelopes that are compatible with the heat and pressure of the printer e Size You should use only envelopes within the following size ranges e Minimum 76 x 127 mm 3 x 5 inches e Maximum 216 x 356 mm 8 5 x 14 inches Use only tray 1 to print envelopes You might experience some jams when using any media with a length less than 178 mm 7 inches This might be caused by paper that has been affected by environmental conditions For optimum performance make sure you are storing and handling the paper correctly see Printing and paper storage environment Choose envelopes in the printer driver see Using the printer driver 186 Appendix C Specifications ENWW NOTE ENWW Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagona
133. eseseceneseessaseeesseeeseeeensueeenees 116 Resolving persistent messages cccccssecccsececeseeeceseeceasecesseeeesseeeeeseeessaeeeseaeeenseeeenaes 116 Correcting print quality problems ssitscaccucsdessecbectcsvaseesceascatasayseeciedssieostvenedenctaieiassnecveasiceseteerst 128 Print g ality Checklist mnctussnsrncccusanunreruadaumatonad aeaa A aaa Eiana 128 Image defect Oya Sater Sea rsceensan ne scecepeten cy canente ae dsannccast amacna baer unt endeteceamtes suas 128 Light print partial page accesicesteenscereenadeecadavansuceaddenaanenansnseuseches edanns sdvievesansaema adeansezensdecaes 130 Light print entire paga Renente nena ee ena Renita oe krone a oer en anc ASE Eaa 130 S8 LE re ease nse cosine se ast E ast AA A OEA sace A E A A E A 130 DO gt aee ete See ee E A eee ers eeeneee 131 UNS Sa AA E EAE A users EN EE A E EAE E taaiupenans 131 CrV oye 61 lt 6 ONG or a a e a 131 POMEE Smed senie E EEA EA S E EEE 132 LOOSE AONO aer a E OE A EE E E E 132 Repeating defects ggpeasctcapecetst sane ate de ceen escort ten tctnat a tieewinte diana ds alec ain bens dacdeeeiaien oa isda tient 133 Repeating Mage cesses sxe tte nie se gates E Sata aaa aa E stew Sania Ka a a EES SRE RAE 133 Misformed characters tected teecinstieceeiaiendags dentine dnmateewiocen sasesedeatewacessesatadaiiencccusaeansnseiecne 133 FAS SI aati ect temanct E A I E EEEE a E E A E E E E EE 134 CUr Or WAVE ee ee ee aie a E aai aa re een a aE eer ee 134 Wrinkles Or CG
134. ettings 15 166 173 manuals 2 76 map menu 12 85 margins envelopes 48 187 legal paper troubleshooting 146 PCL commands 207 margins settings 169 media A4 settings 166 167 capacity 4 covers 65 curl troubleshooting 104 custom size 62 166 Index 231 custom size printing 51 default size setting 166 duplexing sizes supported 54 fuser modes 41 HP ordering 153 loading 42 manual feed 40 PCL commands 206 preprinted 52 prepunched 52 printing multiple pages on single sheet 62 PS settings 16 sizes supported 34 35 small 51 small settings 171 source selecting 64 specifications 34 185 storing 185 tray selection 14 38 39 173 tray settings 161 troubleshooting 108 troubleshooting trays 104 usage page 160 memory configuration page 86 included 5 installing DIMMs 191 job storage requirements 66 permanent resources 199 RAM disk settings 21 175 upgrading 190 verifying installation 198 menus control panel accessing 11 Configure Device 165 Diagnostics 178 IO 175 Information 160 map printing 12 85 Paper Handling 161 Print Quality 168 Printing 165 Resets 176 Retrieve Job 158 System Setup 172 mercury specifications 214 messages event log 178 event log printing 86 settings 18 174 Windows 139 messages troubleshooting 116 Microsoft Windows See Windows misformed characters troubleshooting 133 model number 86 models 3 multiple pages printing on single sheet 62 232 Index
135. f you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The printer software might not have been installed or was Make sure that the HP LaserJet 2400 series PPD is in the installed incorrectly following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the printer that you wanted The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs ENWW Troubleshooting common Macintos
136. figuration through the EWS Opening the embedded Web server 1 In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Configuration page After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Networking tab Click the tab that you want to view 3 See the following sections for more information about each tab Chapter 3 Managing and maintaining the printer ENWW ENWW Information tab The Information pages group consists of the following pages Device Status This page shows the printer status and shows the life remaining of HP supplies with 0 representing that a supply is empty The page also shows the type and size of print media set for each tray To change the default settings click Change Settings Configuration page This page shows the information that is found on the printer configuration page Supplies Status This page shows the life remaining of HP supplies with 0 representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area of the window To visit any Web site you must have Internet access Event log
137. from 5 to 128 lines for default paper size ORIENTATION Allows you to select default page orientation as LANDSCAPE or PORTRAIT NOTE It is best to set the page orientation in the program or printer driver Program and printer driver settings override control panel settings FONT SOURCE Allows you to select the font source as Internal CARD SLOT 1 2 or 3 INTERNAL DISK or EIO DISK 1 2 or 3 FONT NUMBER The printer assigns a number to each font and lists the numbers on the PCL Font List The font number appears in the Font column of the printout FONT PITCH Selects the font pitch This item might not appear depending on the font selected FONT POINT SIZE Selects the font point size This appears only if a font with a scalable point size is selected as the default font SYMBOL SET Selects any one of several available symbol sets at the printer control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters APPEND CR TO LF Select YES to append a carriage return to each line feed that the printer encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code This option allows you to append the required carriage return to each line feed SUPPRESS BLANK PAGES When generating your own PCL extra form feeds are included that would cause a
138. g a smoother paper Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer 3 Replace the print cartridge Gray background o_o oa A y AaBbCc AaBbCc AaBbCc AaQBbCc AaBbCc Do not use paper that has already been run through the printer Try using a different type of paper Print a few more pages to see if the problem corrects itself Turn over the stack of paper in the tray Also try rotating the paper 180 Open the Configure Device menu at the printer control panel On the Print Quality submenu increase the TONER DENSITY setting See Print Quality submenu Correcting print quality problems 131 6 Make sure that the environmental specifications for the printer are being met See Operating environment 7 Replace the print cartridge Toner smear AQBboCc AaB EC AQBhCc AaBbCc AaBbCc 1 Print afew more pages to see if the problem corrects itself 2 Try using a different type of paper Make sure that the environmental specifications for the printer are being met See Operating environment 4 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer 5 Replace the print cartridge Also see Loose toner Loose toner AaBboCc Kio AGBboCc AaBoCc Loose toner in this context is defined as toner that can be rubbed
139. ghest values measured using all standard voltages 3HP LaserJet 2410 speed is 25 ppm Letter size and 24 ppm A4 size HP LaserJet 2420 speed is 30 ppm Letter size and 28 ppm A4 size HP LaserJet 2430 speed is 35 ppm Letter size and 33 ppm A 4 size 4Default time from Ready mode to Sleep 30 minutes Recovery time from Sleep to start of printing less than 8 5 seconds SHeat dissipation in Ready mode 37 5 BTU hour HP LaserJet 2410 37 5 BTU hour HP LaserJet 2420 and 37 5 BTU hour HP LaserJet 2430 182 Appendix C Specifications ENWW Acoustic emissions Sound power and pressure level HP LaserJet 2400 series Printing HP LaserJet 2410 Printing HP LaserJet 2420 Printing HP LaserJet 2430 Ready HP LaserJet 2410 Ready HP LaserJet 2420 Ready HP LaserJet 2430 Sound pressure level Printing HP LaserJet 2410 Printing HP LaserJet 2420 Printing HP LaserJet 2430 Ready HP LaserJet 2410 Ready HP LaserJet 2420 Ready HP LaserJet 2430 Values subject to change See www hp com support lj2410 http www hp com support lj2420 or http www hp com support lj2430 for current information 2HP LaserJet 2410 speed is 25 ppm A4 size HP LaserJet 2420 speed is 29 ppm A4 size HP LaserJet 2430 speed is 34 ppm A4 size 3Configuration tested HP LaserJet 2410 Base printer simplex printing with A4 paper size Configuration tested HP LaserJet 2420 Base printer simplex printing with A4 paper size Confi
140. guration tested HP LaserJet 2430 Base printer simplex printing with A4 paper size ENWW Acoustic emissions 183 Operating environment Environmental condition Printing Storage standby Temperature printer and print 15 to 32 5 C 59 to 89 F 20 to 40 C 4 to 104 F cartridge Relative humidity 10 to 80 10 to 90 184 Appendix C Specifications ENWW Paper specifications ENWW For complete paper specifications for all HP LaserJet printers see the HP LaserJet printer family print media guide available at http www hp com support jpaperguide Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Moisture content 4 to 6 by weight Printing and paper storage environment Ideally the printing and paper storage environment should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used it absorbs any excess moisture causing light print and dropouts Also as pap
141. h problems 143 Problems with Mac OS X continued A print job was not sent to the printer that you wanted The wrong printer name or IP address is being used Check the printer name IP address or Rendezvous host Another printer with the same or similar name IP address name by printing a configuration page See Configuration or Rendezvous host name might have received your print job page Verify that the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the printer before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card This error occurs when the software for USB printers is not When adding a third party USB card you might need the installed Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site 144 Chapter 4 Problem solving ENWW Problems with Mac OS X continued When connected with a USB cable the printer does not appear in the Macintosh Print Center after the driver is selected This problem is caused by either a software or a hardware Software troubleshooting NPRN Check that your Macintosh supp
142. he online user guide is compatible with text screen readers The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand HP LaserJet 2420 series HP LaserJet 2430 series printer printer The online user guide is The online user guide is compatible with text screen compatible with text screen readers readers The print cartridge can be inserted and removed by using one hand The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The 250 sheet and 500 sheet input trays are easy to open and close All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand All media width guides can be adjusted by using one hand Printer features 7 Printer parts 8 Before using the printer familiarize yourself with the parts of the printer Top output bin Long media extension Latch to open the front cover provides access to the print cartridge Tray 1 pull to open Tray 2 Control panel Right side cover provides access to DIMMs and CompactFlash cards NOOR WDM 8 On off switch 9 Interface ports see Interface ports 10 Rear ou
143. he printer 5 To reset the printer and continue printing press Y SeLecT button 112 Chapter 4 Problem solving ENWW NOTE NOTE ENWW If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area Clearing jams in the output areas Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the top cover and remove the print cartridge Open the rear output bin The rear output bin might be hard to open If necessary pull hard to open it It is necessary to open the top cover in order to release the rear output gears and to remove the media easily 2 Ifthe media is visible from the rear output opening carefully use both hands to pull the leading edge out of the printer Carefully remove the rest of the jammed media from the printer 3 Ifthe media is almost completely visible from the top output bin pull the remaining media carefully out of the printer If the leading edge is not visible or is barely visible in the print cartridge area open the rear output bin all the way To do this push the bin door slightly forward and use your finger to disengage the grill at the base Turn the jam clearing wheel to move the media out of the printer Clear
144. he printer Certain printer features are available only in the PCL 6 drivers See the printer driver Help for available features e Use the PCL 6 driver to take full advantage of printer features For general office printing the PCL 6 driver is recommended to provide optimum performance and print quality e Use the PCL 5 driver if backward compatibility with previous PCL printer drivers or older printers is necessary e Use the PS driver if you are printing primarily from PostScript specific programs such as Adobe and Corel for compatibility with PostScript Level 3 needs or for PS CompactFlash font support NOTE Printer driver Help The printer automatically switches between PS and PCL printer languages Each printer driver has Help screens that can be activated by using the Help button the F1 button on the computer keyboard or a question mark symbol in the upper right corner of the printer driver depending on the Windows operating system that you are using You can also open printer driver Help by right clicking any item in the driver and then clicking What s This These Help screens give detailed information about the specific driver Printer driver Help is separate from your program Help Using the printer drivers Use one of the following methods to open the printer drivers from your computer Operating System Windows 98 NT 4 0 and ME ENWW To change the settings for all print jobs until the software program
145. he printer device The device status page shows supply level information Cartridge low and cartridge out conditions The printer alerts you if the print cartridge is low on toner or out of toner 90 Chapter 3 Managing and maintaining the printer ENWW ENWW When the cartridge is low on toner or drum life When the cartridge is low the printer control panel shows the ORDER CARTRIDGE message The message first appears when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge This percentage is set with the intent of providing approximately 2 weeks of typical use before the cartridge is depleted You should have time to purchase a new cartridge before the old cartridge is depleted The default is for the printer to continue printing until the cartridge runs out but you might prefer to have the printer stop instead of continuing when the ORDER CARTRIDGE message first appears for example if you want print quality to remain consistently high during print jobs or if you do not want the cartridge to run out during a long print job To configure the printer to stop in the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE LOW to STOP Then when REPLACE CARTRIDGE appears the printer will stop printing You can resume printing by pressing Y SeLecT button for each print job When the cartridge is out of toner or drum life The REPLACE CARTRIDGE message appears in one of these situ
146. he printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see Printing on custom sized media or cardstock Capacity can vary depending on media weight and thickness as well as environmental conditions 216 x 279 mm 60 to 105 g m 8 5 x 11 inches 10102018 BONE A4 210 x 297 mm ee 8 3 x 11 7 inches Legal 216 x 356 mm 8 5 x 14 inches 8 5 x 13 inches 216 x 330 mm 8 5 x 13 inches The built in duplexer is included only with the HP LaserJet 2420d 2420dn and 2430dtn printers The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see Printing on custom sized media or cardstock Selecting print media 35 For more information about using print media see Paper specifications 36 Chapter 1 Printer basics ENWW ENWW Printing tasks This section provides information about common printing tasks selecting which tray is used for printing selecting the correct fuser mode Loading trays Understanding media output options Printing on envelopes Printing on special media Printing on both sides duplexing Canceling a print job Using the printer driver Using printer driver features Using job storage features 37 Selecting which tray is used for printing You can select how the printer pulls media from the trays The following sections provide information about configuring the
147. heck the installation notes and Readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software for help or more information Installing Windows printing system software for networks The software on the printer CD ROM supports network installation with a Microsoft network except Windows 3 1x For network installation on other operating systems go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software Windows NT 4 0 drivers must be installed through the Windows Add Printer Wizard The HP Jetdirect print server that is included with printer models that feature the letter n in the model name has a 10 100Base TX network port For other options see Ordering parts accessories and supplies or contact your local HP dealer See HP customer care The installer does not support printer installation or printer object creation on Novell servers It supports only direct mode network installations between Windows computers and a printer To install your printer and create objects on a Novell server use an HP utility such as HP Web Jetadmin or a Novell utility such as NWadmin To install the printing system software 1 If you are installing the software on Windows NT 4 0 Windows 2000 Windows XP or Windows Server 2003 make sure that you ha
148. i a e a A end E EES ANa ai AE diate 38 Customizing tray 1 operation xc cviaisicnevinc dent vac hndiavadcontiacandeselentenncadss exdasectesansecedaind deaweabtewahadies 38 Printing by type and size of media locking trays ccceccceseeceeeeeeeeeeeeeeeaeeeeeseeeeesaeeeeeas 39 Manually feeding media from tray 1 ccccccccsesscecceseecceesecceeeeeceuseeccsaeeeesesseessaneessagess 40 Selecting the correct fuser mode gsi a cetcsedpo stars cata tade bo edewe ved utgeiees aiveeaales eaiyate inginienc sllendednaveatanecanneed 41 COAG GY Si a ais fsts ye said eis eae pnd eee ee sigs ane ed gale ome hector A ne cee daweneee EA 42 Loading tray 1 multipurpose tray xpaiecisdccictesasuscantdsdoatunecadmessiuedaaneeasiaeneonsandtendediibaereeaudes 42 Loading tray 2 250 sheet tray ccccccccesseecceseeeceeeeecseeeeceaseeecaueeecseasessegseessaseeesegeees 43 Loading optional tray 3 500 sheet tray ccccccsssseeceesseeceeeeeceseaeeceseaeeeesegseeeeseaseeeees 45 Understanding media Output options ccccccccccecccsseeceeccseeccueeceeeceueeceueecueecaueesseessaeesaeesaaes 47 Printing ON CAV GIO DSS initenduntecnesiostdanona sais ceueatdcoauintdims a aaia ieii ada 48 To load envelopes in tray 1 ccasanosaitatsamagaupieoiameasiastmnnctiyaniadsincskimeaiticha ceoutnneAmmnunanmnadmadotaaniss 48 Printing on Special Medid sapaipestit doensctiud toda tintscdcecatieliccceuthiatsc eemidantilsenoaaialideioacniiadtends aE 5
149. icantly less than five percent it is possible that the toner supply will outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if toner remains in the cartridge To use EconoMode draft printing on Windows computers 1 Open the printer driver see Changing the settings for a print job 2 On the Paper Quality tab click EconoMode 3 Click OK Selecting print quality settings If you need advanced print quality you can select from custom settings ENWW Using printer driver features 63 Resolution options e Best Quality use ProRes 1200 for the best print quality e Faster Printing use FastRes 1200 as an alternative resolution for complex graphics or faster output e Custom use this option to specify print quality settings NOTE Changing resolution can change the formatting of your text To select print quality settings on Windows computers 1 Open the printer driver See Changing the settings for a print job 2 On the Paper Quality tab select the resolution or print quality settings that you want from the Print Quality drop down menu 3 Click OK Using reduce enlarge options Use the reduce enlarge options to scale your document to a percentage of its normal size You can also choose to scale your document to fit on any size of paper that the printer supports To set reduce enlarge options on Win
150. ich tray is used for printing 39 To print by type and size of paper 1 Be sure to load the trays correctly See Loading trays 2 Atthe printer control panel open the PAPER HANDLING menu Select the paper type for each tray If you are unsure aboutwhich type you are loading such as bond or recycled check the label on the media package 3 Select the paper size settings at the printer control panel e Tray 1 Set the paper size on the PAPER HANDLING menu if the printer is set to TRAY 1 TYPE a type other than ANY If custom paper is loaded also set the custom paper size on the PAPER HANDLING menu For more information see Printing on custom sized media or cardstock e Tray 2 and optional tray 3 Set the paper size on the PAPER HANDLING menu These trays do not support custom sizes 4 Inthe program or printer driver select a type other than Auto Select NOTE The type and size settings can also be configured in the HP Web Jetadmin software for networked printers Manually feeding media from tray 1 The manual feed feature is another way of printing on special media from tray 1 Setting MANUAL FEED to ON either in the printer driver or at the printer control panel stops the printer after each job is sent allowing you time to load special paper or other print media in tray 1 Press SELEcT button to continue printing If tray 1 contains media when you send the print job and the printer control panel has TRAY 1 TYPE ANY and
151. ick the HP LaserJet Installers folder 4 Follow the instructions on the computer screen 5 Double click the Installer icon for the appropriate language If OS X and OS 9 x Classic are installed on the same computer the installer will show both the Classic and the OS X installation options 6 On your computer hard drive double click Applications double click Utilities and then double click Print Center or Print Setup Utility If you are using OS X V10 3 Print Setup Utility has replaced Print Center 7 Click Add Printer 8 Select your connection type 9 Select the printer name 10 Click Add Printer 11 Close the Print Center or the Print Setup Utility by clicking the close button in the upper left corner Macintosh computers cannot be connected directly to the printer with a parallel port Installing Macintosh printing system software for direct connections Macintosh computers do not support parallel port connections This section explains how to install the printing system software for OS 9 x and later and OS X V10 1 and later The Apple LaserWriter driver must be installed in order to use the PPD files Use the Apple LaserWriter 8 driver that came with your Macintosh computer To install the printing system software 1 Connect a USB cable between the USB port on the printer and the USB port on the computer Use a standard 2 meter USB cable 2 Close all software programs that are open or running 3 In
152. ing jams 113 4 Reinstall the print cartridge Close the top cover and the rear output bin NOTE If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area Clearing jams in the duplexer area This procedure applies only to printers that include a duplexer 1 Remove tray 2 from the printer plate S T TL 114 Chapter 4 Problem solving ENWW 4 Push the bottom of the paper access plate back up until it clicks into place on both sides both sides need to be engaged i vt r a MM NOTE If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams ENWW Clearing jams 115 Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer such as Processing or an error condition Such as CLOSE TOP COVER that needs attention Interpreting control panel messages lists the most common messages that require attention or that might raise questions Messages are listed in alphabetical ord
153. inter status window appears Select the Setting tab at the top of the window If asked to provide a password type the password 4 On the left side of the Device Configuration window double click Order Supplies This provides a URL from which to purchase consumables Supplies information with part numbers and printer information is provided 5 Select the part numbers that you want to order and follow the instructions on the screen 150 Appendix A Supplies and accessories ENWW Ordering directly through the HP Toolbox software for printers that are directly connected to a computer The HP Toolbox software gives you the ability to order supplies and accessories directly from the computer To order supplies by using the HP Toolbox click Toolbox Links and then click Order Supplies A link is provided to the HP Web site for ordering supplies ENWW Ordering parts accessories and supplies 151 Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the printer Paper handling accessories fen erin Pom Optional 500 sheet tray and Optional tray to increase paper Q5963A feeder unit capacity Holds Letter A4 Legal A5 B5 JIS Executive and 8 5 x 13 inch paper sizes Note This tray is included with the HP LaserJet 2430t 2430tn and 2430dtn models Print cartridges fem Deseo Partai HP LaserJet
154. inter was set to continue printing when a supply needs to be ordered Recommended action Contact an HP authorized service or support provider Try printing again to an existing folder Delete files and then try again or turn the printer power off and then turn the printer power on to delete all files on the device Use Device Storage Manager in HP Web Jetadmin or another software utility to delete the files If the message persists increase the size of the RAM disk Change the RAM disk size on the System Setup submenu on the Configure Device menu at the printer control panel See the description of the RAM disk menu items in System Setup submenu Use the Device Storage Manager in HP Web Jetadmin to disable the write protection Use HP Web Jetadmin to initialize the file system Press Y SeELectT button to continue printing the current job Follow the next steps to replace the supply 1 Open the top cover Remove print cartridge 2 3 Install new print cartridge 4 Close the top cover ENWW Interpreting control panel messages continued Control panel message REPLACE CARTRIDGE For help press alternates with lt current status message gt TRAY XX OPEN OR EMPTY alternates with lt current status message gt TRAY XX TYPE SIZE alternates with To change size or type press Vv UNSUPPORTED DATA ON FS DIMM IN SLOT X alternates with To clear press Y USE TRAY XX TYP
155. ion page an HP Jetdirect Configuration page that contains network configuration and status information also prints 200 Appendix D Printer memory and expansion ENWW To remove an installed EIO card 1 Turn the printer power off 2 Remove the two screws from the EIO card and then remove the EIO card from the EIO slot 3 Place the cover plate from the EIO slot onto the back of the printer Insert and tighten the two screws 4 Turn the printer power on ENWW Installing an EIO card 201 202 Appendix D Printer memory and expansion ENWW Printer commands Most programs do not require you to enter printer commands See your computer and software documentation to find the method for entering printer commands if needed PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure HP GL 2 The printer has the ability to print vector graphics using the HP GL 2 graphics language Printing in the HP GL 2 language requires that the printer leave PCL 5e language and enter HP GL 2 mode which can be done by sending the printer PCL 5e code Some programs switch languages through their drivers PJL HP s Printer Job Language PJL provides control above PCL 5e and other printer languages The four major functions provided by PJL are printer language switching job se
156. ion settings 176 binding edge settings 55 166 bins paper curl troubleshooting 104 paper jams clearing 113 bins output locating 8 paper path test 178 selecting 47 settings 166 blank pages suppressing 168 blank pages troubleshooting 105 blinking lights 11 blurred print troubleshooting 136 ENWW both sides printing on binding edge settings 166 layout options 55 loading paper 54 manually 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 browser requirements embedded Web server 70 HP Toolbox 74 browsers supported HP Web Jetadmin 73 buttons control panel 11 C cables troubleshooting 98 cables part numbers 153 canceling print jobs 57 capacities trays 4 34 card stock fuser modes 170 printing on 51 carriage returns settings 168 cartridges cleaning near 92 density settings 171 EconoMode 171 Economode 63 features 6 life expectancy 90 low 19 174 low toner message 90 non HP 89 ordering ili out 20 175 out of toner message 91 paper jams clearing from 110 recycling 213 status information 89 status viewing with embedded Web server 71 status viewing with HP Toolbox 75 Index 227 storing 89 supplies status page 87 supply level checking 90 characters misformed 133 cleaning fuser 93 paper path 92 cleaning page 171 cleaning page printing 93 clearable warnings setting display time 18 clearable warnings setting 18 174 clock setting 82 commands escape sequences 2
157. ions HP LaserJet 2410 2420 2420d 2420n 2420dn and 10 2 inches 15 7 inches 16 7 inches 2430n HP LaserJet 2430t 2430tn 400 mm 400 mm 425 mm 20 9 kg 46 Ib and 2430dtn 15 7 inches 15 7 inches 16 7 inches optional 500 sheet feeder 140 mm 400 mm 425 mm 5 7 kg 12 5 Ib 5 5 inches 15 7 inches 15 7 inches Without print cartridge Product dimensions with all doors and trays fully opened HP LaserJet 2410 2420 2420d 260 mm 730 mm 675 mm 2420n 2420dn and 2430n 10 2 inches 28 7 inches 26 6 inches HP LaserJet 2430t 2430tn and 400 mm 730 mm 675 mm 2430dtn 15 7 inches 28 7 inches 26 6 inches ENWW HP LaserJet 2400 series physical specifications 181 Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This can damage the printer and void the product warranty Power requirements HP LaserJet 2400 series Specification Specification 110 vol models 230 volt models Power requirements 110 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated short term current short term current 10 0 Amps 5 0 Amps Power consumption HP LaserJet 2400 series average in watts ee eee a Values subject to change See www hp com support lj2410 http www hp com support lj2420 or http www hp com support j2430 for current information Power numbers are the hi
158. iption This message indicates that no system was found The printer software system is corrupt A temporary printing error occurred in the scan buffer An error occurred in the printer permanent storage and one or more printer settings has been reset to its factory default The printer permanent storage is full Some settings might have been reset to the factory defaults The storage device is failing to write Printing can continue but there might be some unexpected behaviors because an error occurred in permanent storage Recommended action Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Press Y Se Lect button to clear the message and press Y SELEcT button to resume printing Print a configuration page and check the printer settings to determine which values have changed See Configuration page If the error does not clear turn printer off then on If the error reappears record the message and contact an HP authorized service or support provider see HP customer care If the error does not clear turn printer off then on Print a configuration page and check the printer settings to determine which values have changed See Configuration page Turn the p
159. kled or damaged in any way Do not use label sheets that have the backing sheet exposed and do not reuse partially used label sheets Do not feed a sheet of labels through the printer more than once The adhesive backing is designed for one pass through the printer CAUTION If a sheet of labels becomes jammed in the printer see Clearing jams 50 Chapter 2 Printing tasks ENWW NOTE ENWW Printing on transparencies Use only transparencies that are recommended for use in laser printers For transparency specifications see Transparencies Guidelines for printing on transparencies e Print transparencies from tray 1 e Use the top output bin to reduce curling this is for transparencies only for other media use the rear output bin to reduce curling e Remove transparencies from the output bin as they are printed to prevent them from sticking e Place transparencies on a flat surface after removing them from the printer e Set the printer driver for transparencies See Printing by type and size of media lockin trays e For Macintosh computers go to the HP LaserJet Utility and select transparencies Printing on custom sized media or cardstock Postcards 3 x 5 inch index cards and other custom sized media can be printed from tray 1 The minimum media size is 76 x 127 mm 3 x 5 inches and the maximum media size is 216 x 356 mm 8 5 x 14 inches You might experience some jams when using
160. l Computer Systems The product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name or the product number s Boise Idaho USA April 2 2004 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 Boblingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 216 Appendix F Regulatory information ENWW Country region specific safety statements
161. l seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below ma mD 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or even jams and might even damage the fuser Envelope margins The following gives typical address margins for a commercial 10 or DL envelope Return address 15 mm 0 6 inch 15 mm 0 6 inch Delivery address 51 mm 2 inches 89 mm 3 5 inches For the best print quality position margins no closer than 15 mm 0 6 inch from the edges of the envelope Avoid printing over the area where the envelope s seams meet Envelope storage Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing For more information see Printing on envelopes Paper specifications 187 Labels CAUTION To avoid damaging the printer use only labels recommended for laser printers To prevent serious jams always use tray 1 to print labels and always use the rear output bin Never print on the same sheet of labels more than o
162. lers iv service information form 225 telephone iii customization utility 80 D darkness setting 1 1 Data light 12 data transmission settings 1 6 date settings 172 date setting 82 declaration of conformity 216 default settings drivers changing 58 default settings restoring 176 density settings 171 density troubleshooting 130 Desktop Printer Utility troubleshooting 140 Device Settings window HP Toolbox 76 Diagnostics menu 178 DIMMs accessing 8 installing 191 types available 190 verifying installation 198 disk ElO slots 190 file directory printing 160 font list printing 87 installing 200 removing 201 DLC LLC setting 1 76 ENWW documentation 2 Documentation tab HP Toolbox 76 dots troubleshooting 130 136 double sided printing binding edge settings 166 layout options 55 loading paper 54 manual 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 downloading software iil dpi settings 170 draft printing 63 draft quality printing 170 171 drivers configuring 79 default settings changing 58 downloading iil help 25 Linux 24 Macintosh iv Macintosh troubleshooting 142 operating systems supported 24 OS 2 24 selecting 25 settings 13 25 58 dropouts troubleshooting 131 drum life out message 91 duplex printing paper path test 178 duplex printing accessory binding options 55 models including 3 paper orientation 54 paper sizes supported 54 paper specifications 35 settings
163. lexing options 55 PCL commands 207 setting as default 168 ports included 5 locating 9 LPT error messages 139 troubleshooting Macintosh 141 144 postcards printing 51 PostScript error pages settings 167 troubleshooting 98 PostScript Printer Description PPD files included 2 troubleshooting 140 PostScript setting as printer language 17 174 power consumption 213 specifications 182 power consumption 6 power switch locating 8 Index 233 PPDs included 2 troubleshooting 140 preconfiguration driver 79 preprinted paper fuser modes 170 printing on 52 prepunched paper fuser modes 170 printing on 52 print cartridges cleaning near 92 density settings 171 EconoMode 171 Economode 63 features 6 life expectancy 90 low 19 174 low toner message 90 non HP 89 ordering iii out 20 175 out of toner message 91 paper jams clearing 110 recycling 213 status information 89 status viewing with embedded Web server 71 status viewing with HP Toolbox 75 storing 89 supplies status page 87 supply level checking 90 print jobs formatted incorrectly 101 not printing troubleshooting 98 retention 172 stopped troubleshooting 100 print quality settings 63 170 troubleshooting 128 Print Quality menu 168 print quality troubleshooting repetitive images 137 printer commands escape sequences 204 205 font selection 205 209 PCL 206 syntax 204 types of 203 Printer Dialog Extensions PDEs Macintosh 27 printer drivers See drivers
164. lines for using paper Printing special pages Clearing jams Understanding printer messages Correcting print quality problems Troubleshooting network printing problems Troubleshooting common Windows problems Troubleshooting common Macintosh problems Troubleshooting common PostScript problems 95 Troubleshooting flowchart If the printer is not responding properly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions If you cannot resolve the problem after following the suggestions in this guide contact an HP authorized service or support provider See HP customer care NOTE Macintosh users For more troubleshooting information see Troubleshooting common Macintosh problems 1 Does the control panel display read READY The display is The display is The display is in The display A message blank and the blank but the the wrong shows garbled other than printer fan is off printer fan is on language or unfamiliar READY appears characters on the printer control panel display 96 Chapter 4 Problem solving ENWW Turn the printer off then on Check the power cord connections and the power switch Plug the printer into a different outlet Check that the power supplied to the printer is steady and meets printer specifications See Electrical specifications Press a printer control panel button to see
165. logy 171 retention job memory requirements 66 private 67 proof and hold 66 Retrieve Job menu 158 settings 172 Retrieve Job menu 158 right side panel locating 8 rough paper fuser modes 170 S saving resources memory 199 scaling documents 64 security settings 86 serial cables troubleshooting 98 serialnumber 86 service agreements iv 222 HP Express Exchange 223 HP authorized dealers iv information form 225 repacking printer 224 settings configuration page printing 85 control panel 13 defaults changing 58 driver 58 driver configuration 79 drivers 25 locking 79 restoring defaults 176 Settings tab embedded Web server 71 shipping printer 224 silent installation driver 80 SIMMs incompatibility 190 size paper 250 sheet tray specifications 35 500 sheet tray specifications 35 duplexer specifications 35 printing small or custom 51 tray 1 specifications 34 tray selection 38 39 Size type prompt setting 16 skewed pages 134 ENWW Sleep mode delay setting 16 173 power specifications 182 turning on or off 17 sleep mode turning on or off 177 slow printing troubleshooting 100 105 small paper printing on 51 small paper mode 171 smeared toner troubleshooting 132 software downloading iii HP Toolbox 74 installing Macintosh 31 installing on Windows 28 installing using New Hardware Found wizard 32 Linux 24 Macintosh iv macintosh 27 Macintosh included 27 network installation Macintosh 30 network installation Win
166. lot X is not working correctly The file system has not been initialized The printer is checking for possible jams or paper that was not cleared from the printer The printer is checking for possible jams or paper that was not cleared from the printer The printer received a request for a personality printer language that does not exist in the printer The print job is canceled The printer jammed or the printer was turned on and media was detected ina wrong location The printer is automatically attempting to eject the pages The printer is waiting for the command to print Such as waiting for a form feed or when the print job is paused You are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel Recommended action Delete files from the CompactFlash card and then try again Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts See the HP Web Jetadmin software Help for more information Use the Device Storage Manager in HP Web Jetadmin to disable the write protection Turn the printer power off Make sure the card is inserted correctly If the printer control panel message continues to appear the card needs to be replaced Use HP Web Jetadmin to initialize the file system No action necessary No action necessary Print the job using a printer driver for a different printer language or add the requested language to
167. n 2 Slide out the plastic tray extender If the media that is being loaded is longer than 229 mm 9 inches also flip open the additional tray extender 42 Chapter 2 Printing tasks ENWW 4 Place media into the tray short edge in print side up The media should be centered between the media width guides and under the tabs on the media width guides 5 Slide the media width guides inward until they lightly touch the media stack on both sides without bending it Make sure that the media fits under the tabs on the media width guides NOTE Do not add media to tray 1 while the printer is printing This could cause a jam Do not close the front door when the printer is printing Loading tray 2 250 sheet tray Tray 2 supports only paper A4 A5 B5 JIS Letter Legal Executive and 8 5 x 13 inches To load tray 2 1 Pull the tray out of the printer and remove any paper ENWW Loading trays 43 2 Adjust the media width guides outward so that the pointer matches the paper size that you are loading 3 On the rear paper length guide press on the blue tab and adjust it so that the pointer matches the paper size that you are loading 4 Place the paper in the tray and make sure that it is flat at all four corners Keep the paper below the height tabs on the paper length guide in the rear of the tray 44 Chapter 2 Printing tasks ENWW NOTE NOTE ENWW Whenever you remove tray 2 from the printer
168. n Facing pages are read continuously from top to bottom 2 Short edge landscape Each printed image is oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page 3 Long edge portrait This is the default printer setting and the most common layout used with every printed image oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page 4 Short edge portrait This layout is often used with clipboards Every other printed image is oriented upside down Facing pages are read continuously from top to bottom When using Windows drivers select Flip Pages Up to get the designated binding options To duplex by using the built in duplexer The built in duplexer is included only with the HP LaserJet 2420d 2420dn and 2430dtn models 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side down bottom edge first e For all other trays load the letterhead paper with front side facing up and the top edge toward the back of the tray Do not load paper that is heavier than 105 g m 28 Ib bond Jamming could result 2 Open the printer driver see Changing the settings for a print job 3 On the Finishing tab select Print on Both Sides
169. n NN i All i y Paes hie Lae ti ak i 5 nveont hp LaserJet 2400 series HP LaserJet 2400 series printer User Guide Copyright and License 2004 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained in this document is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q5956 90941 Edition 1 11 2004 Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency TIN HP customer care ENWW Online services For 24 hour access to information by using a modem or Internet connection World Wide Web Updated HP printer software product and support information and printer drivers in
170. n letter size paper at 30 pages per minute ppm Prints on A4 size paper at 28 ppm dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges for crisp sharp output Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder HP LaserJet 2420d and dn models include a duplex printing accessory for automatic two sided printing Prints on A4 size paper at 33 ppm HP LaserJet 2420 series HP LaserJet 2430 series printer printer FastRes 1200 produces 1200 FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges for crisp sharp output HP LaserJet 2420 series HP LaserJet 2430 series printer printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray The HP LaserJet 2430t tn and dtn models also include a 500 sheet input tray HP LaserJet 2430dtn model includes a duplex printing accessory for automatic two sided printing ENWW Memory and processor HP LaserJet 2410 printer HP LaserJet 2420 series HP LaserJet 2430 series printer printer Includes 32 MB of random HP LaserJet 242
171. n occur at four locations Print cartridge area see Clearing jams in the print cartridge area Input tray areas see Clearing jams in the input trays Output bin areas see Clearing jams in the output areas Duplexer area applies only to models that include a duplexer see Clearing jams in the duplexer area RWhND NOTE Find and remove the jammed media by using the instructions that are provided in this section If the location of the jam is not obvious look first in the print cartridge area Be sure to remove all torn pieces of media that remain in the printer Loose toner might remain in the printer after a jam This should clear after a few sheets have been printed Clearing jams in the print cartridge area Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 110 Chapter 4 Problem solving ENWW 1 Open the top cover CAUTION To prevent damage do not expose the print cartridge to light for more than a few minutes Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer 3 Carefully lift up the registration plate If the leading edge of the print media is visible gently pull the media toward the rear of the printer to remove it from the printer If the media is difficult to remove or has already entered the output area remove the jam a
172. nce or print on a partial sheet of labels Label construction When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 200 C 392 F the printer s fusing temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation For more information see Printing on labels NOTE Choose labels in the printer driver See Using the printer driver Transparencies Transparencies used in the printer must be able to withstand 200 C 392 F the printer s fusing temperature CAUTION To avoid damaging the printer use only transparencies recommended for use in HP LaserJet printers such as HP brand transparencies For ordering information see Part numbers For more information see Printing on transparencies NOTE Choose transparencies in the printer driver see Using the printer driver 188 Appendix C Specifications ENWW ENWW Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion Printer memory Installing CompactFlash cards Checking DIMM or CompactFlash installation Saving resources permanent resour
173. nication on or off The default is set for a bidirectional parallel port IEEE 1284 The function allows the printer to send status readback messages to the computer Turning the parallel advanced functions on might slow language switching TCP IP Select whether the TCP IP protocol stack is enabled or disabled You can set several TCP IP parameters Select the TCP IP CONFIGURE METHOD to configure the EIO card For the MANUAL option set the values for IP ADDRESS SUBNET MASK LOCAL GATEWAY and DEFAULT GATEWAY IPX SPX Select whether the IPX SPX protocol stack in Novell NetWare networks for example is enabled or disabled APPLETALK Enable or disable an AppleTalk network DLC LLC Select whether the DLC LLC protocol stack is enabled or disabled SECURE WEB Specify whether the embedded Web server accepts communications by using only secure HTTP HTTPS or by using both HTTP and HTTPS DIAGNOSTICS Provides tests to help diagnose network hardware or TCP IP network connection problems ltems on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep Mode The following table lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it 176 Appendix B Control panel menus ENWW RESTORE FACTORY There is no value to Performs a simple reset and restores most of the SETTINGS select factory
174. nmental specifications for the printer are being met See Operating environment Turn over the stack of paper in the tray Also try rotating the paper 180 Do not use paper that already has been run through the printer Decrease the toner density Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See Print Quality submenu Open the Configure Device menu at the printer control panel On the Print Quality submenu open OPTIMIZE and set HIGH TRANSFER ON See Print Quality submenu Random image repetition AQGBbCc AaBboCc If an image that appears at the top of the page in solid black repeats further down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in ENWW Change the tone darkness of the field that the repeated image appears in Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page From your software application rotate the whole page 180 to print the lighter image first If the defect occurs later in a print job turn the printer power off for 10 minutes and then turn the printer power on to restart the print job Correcting print quality problems 137 Troubleshooting network printing problems NOTE HP recommend
175. nnects to the support site for the HP LaserJet 2400 series printer Then you can search for help regarding general topics 72 Chapter 3 Managing and maintaining the printer ENWW Using HP Web Jetadmin software NOTE ENWW HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP printers Management is proactive allowing network administrators the ability to resolve printer issues before users are affected Download this free enhanced management software at http www hp com go webjetadmin_ software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host Browsers must be Java enabled Browsing from an Apple PC is not supported Using HP Web Jetadmin software 73 Using the HP Toolbox NOTE 74 HP Toolbox is a Web application that you can
176. nsresrrrrrresrrnsrrosrrrsresrrrnrresrnrsrroerersrrernenne 191 Installing CompactFlash cardS agin cntssctensaceo percep tanetiensacaandenasenasseteendleneciensdidetoennetseaseeenetssaee 195 HO MAST CompactFlash Card seesinane aana ana EA A EREA ay Eai 195 Checking DIMM or CompactFlash installation ccccceccceseeeeeseeeeeeaeeeeseeeeeeseeeeesaeeeesaneees 198 To verify that DIMMs or CompactFlash cards are installed correctly cccceeeeee 198 Saving resources permanent resources cccccseeeeccesseeeceeseeccseseeeceeuseecsuseeeessaseessesseesseaes 199 ENWW ENWW WT STANT an EIO Car siper de cc ctr eptonec E NEA AEE EEN EE EE nathan eae aux sand taeecoteeneeseve 200 To install an EIO card sesiicceece eres vehsic scrnin nnciawaersdtcani naarea vt eesaatnna Ceiiawaainedusdhedasuak seaeaewcasieieeeandedeuanves 200 To remove an installed EIO Card cccccccccececececececececcceccucncaeeeeecuceceseneueaeueatanseerseeners 201 Appendix E Printer commands Understanding PCL 6 and PCL 5e printer command Syntax ccccecccceececeeeeeeeeeseeeesaeees 204 Combining ESCAPE SEQUENCES ccceecccsececeesceceeeeceececsueeeseueeceueeesaeesseeesseessueeesageeeaes 204 Using escape characters rtaiainas cndssnisten tenons vncmetanieiite tendiielldacasdinatdedanahielarasoiesladanuitntianetatined 205 Selecting PCL 6 and PCL 5 fonts aa ciseincasacovansddsnasasecactdaaiscndsaneecdnesinteaietonnbedunassomaisoaces 205
177. nt pages on Windows computers NOTE This procedure changes the printer s settings for one print job To change the printer s default settings see Changing default settings 1 Open the printer driver see Changing the settings for a print job 2 On the Paper Quality tab click Use different paper Covers 3 To print covers or to insert a blank page between documents select Front Cover or Back Cover from the drop down list Click Add a Blank or Preprinted Cover Select the Source is and Type is for the cover or blank page The blank page can be either a front cover or a back cover Click OK 4 To print a different first or last page select First Page Other Pages or Last Page from the drop down list Select the Source is and Type is for the different pages Click OK To print covers or different pages on Macintosh computers For Mac OS 9 In the Print dialog box select First from and Remaining from For Mac OS X Click File then click Print and then click Paper Feed ENWW Using printer driver features 65 Using job storage features NOTE NOTE NOTE 66 The printer supports two distinct job storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer e Proof and hold jobs e Private jobs Make sure that you identify your jobs in the printer driver before printing Using default names might override previous jobs that have the same default name or caus
178. nt to the correct port LPT1 or network printer port for example Check that you are using the proper printer driver See Using the printer driver Reinstall the printer driver See the getting started start guide Check that the computer port is configured and working properly Try connecting another printer to that port and printing If printing with the PS driver on the Printing submenu on the Configure Device menu at the printer control panel set PRINT PS ERRORS ON and then print the job again If an error page prints see the instructions in the next column On the System Setup submenu on the Configure Device menu at the printer control panel make sure that PERSONALITY AUTO You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again The printer might have received a nonstandard PS code On the System Setup submenu on the Configure Device menu at the printer control panel set PERSONALITY PS for this print job only After the job has printed return the setting to AUTO Make sure that the print job is a PS job and that you are using the PS driver The printer might have received PS code although it is set to PCL On the System Setup submenu on the Configure Device menu set PERSONALITY AUTO
179. ntil you install an HP cartridge or press the override button Y SeLectT button If you believe you purchased a genuine HP supply go to http www hp com go anticounterfeit Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty Make sure that you have a new cartridge ready see Ordering parts accessories and supplies Press STOP Understanding printer messages 119 Interpreting control panel messages continued Control panel message RAM DISK DEVICE FAILURE alternates with lt Current status message gt RAM DISK FILE OPERATION FAILED alternates with lt Current status message gt RAM DISK FILE SYSTEM IS FULL alternates with lt Current status message gt RAM DISK IS WRITE PROTECTED alternates with lt Current status message gt RAM DISK NOT INITIALIZED alternates with lt Current status message gt REPLACE CARTRIDGE To continue press Y 120 Chapter 4 Problem solving Description The RAM disk had a critical failure and can no longer be used The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent folder The RAM disk is full The RAM disk is protected and no new files can be written to it The file system has not been initialized Pages remaining for this supply has reached the low threshold The pr
180. o configure printer drivers before you install and deploy them within your environment This is helpful when you configure printer drivers for multiple workstations or printers that share the same configuration When you preconfigure your printer driver to match the printer hardware you can gain access to all of the printer accessories through the driver You can also configure most driver feature settings Five of the driver features can be locked This means that you can choose not to allow users to change the duplex print color as gray input tray output tray and media type settings Some features might not apply to all printers For example some printers do not include color printing or duplexing The driver management and configuration solution saves time and reduces management costs Previously if an administrator wanted to configure printer drivers the configuration had to be completed at each client workstation Because the driver management and configuration solution offers multiple configuration options administrators can create a single configuration in a central location that best fits their software installation and deployment strategy The driver management and configuration solution also gives administrators more control over their printing environment because they can deploy drivers that share the same configuration across an entire organization They can use the lock feature to support organization initiatives For ex
181. oduct meets ENERGY STAR Guidelines for energy efficiency For more information see http www energystar gov Toner consumption EconoMode uses significantly less toner which might extend the life of the print cartridge Paper use This product s automatic duplex feature two sided printing and n up printing multiple pages printed on one page capabilities can reduce media usage and the resulting demands on natural resources The automatic duplex feature is available only for models that include a built in duplexer Manual duplexing is available for all models See Printing on both sides duplexing Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet printing supplies In many countries regions this product s printing supplies for example print cartridge and fuser can be returned to HP through the HP Printing Supplies Environmental Program An easy to use and free take back program is available in more than 30 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP Printing Supplies Returns and Recycling Program Information Environmental Product Stewardship program 213 Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge in 86 of the world market where HP La
182. off the page 1 If paper is heavy or rough open the Configure Device menu at the printer control panel On the Print Quality submenu select FUSER MODES and then select the paper type you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See Print Quality submenu You must also set the type of paper for the tray you are using See Printing by type and size of media locking trays 2 If you have observed a rougher texture on one side of your paper try printing on the smoother side 3 Make sure that the environmental specifications for the printer are being met See Operating environment 4 Make sure that type and quality of the paper you are using meet HP specifications See Paper specifications 132 Chapter 4 Problem solving ENWW ENWW Repeating defects 1 Print afew more pages to see if the problem corrects itself 2 If the distance between defects is 38 mm 1 5 inches 47 mm 1 85 inches or 94 mm 3 7 inches the print cartridge might need to be replaced 3 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer Also see Repeating image Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow paper 1 Print afew more pages to see if the problem corrects itself 2 Make sure that type and quality of the paper you are using meet HP sp
183. og at the printer control panel which lists up to the 50 most recent events Use 4 Up button or Down button to scroll through the event log contents Generates a test page that is useful for testing the paper handling features of the printer PRINT TEST PAGE Press Select button to start the paper path test using the source tray destination output bin duplex and number of copies settings that you set in the other items on the Paper Path Test menu Set the other items before selecting PRINT TEST PAGE SOURCE Select the tray that uses the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to test all paper paths Paper must be loaded in the selected trays DESTINATION Select the output bin that uses the paper path that you want to test You can select any output bin that is installed Select ALL BINS to test all paper paths DUPLEX Determine whether the paper goes through the duplexer during the paper path test The menu item appears only if the printer includes a built in duplexer COPIES Set how many sheets of paper are used from each tray during the paper path test ENWW Service menu The Service menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel ENWW Service menu 179 180 Appendix B Control panel menus ENWW C Specifications HP LaserJet 2400 series physical specifications Product dimens
184. on A critical firmware error has occurred A fuser error has occurred A temporary printing error occurred A temporary printing error occurred There is a problem with the printer memory The DIMM that caused the error will not be used This message is typically related to a sensor issue Recommended action Turn the printer power off leave it off for 20 minutes and then turn the printer power on If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care Turn the printer power off and then on If the message persists contact an HP authorized service or support provider see HP customer care You will be prompted to press Y SELECT button to continue in the following cases e 1or2 DIMMs where the only error is ZZ 04 2 DIMMs where one is good and the other has an error with ZZ 01 02 03 or 05 2 DIMMs where one has an error with ZZ 04 and the other has an error with ZZ 01 02 03 or 05 Values of X and Y are as follows e X DIMM type 1 RAM e Y Device location 0 Internal memory RAM 1 or 2 DIMM slot 1 or2 If the message continues you might need
185. on The process yields a customized installation package that the administrator can deploy to install the configured printer drivers on the client computers and workstations The customization utility supports silent and batch operations 80 Chapter 3 Managing and maintaining the printer ENWW Configuring e mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you to problems with the printer The alerts take the form of e mail messages to the e mail account or accounts that you specify You can configure the following information e The device that you want to monitor in this case the printer e What alerts are to be received for example alerts for jams paper out ORDER CARTRIDGE REPLACE CARTRIDGE and cover open e The e mail account to which the alerts should be forwarded HP Web Jetadmin See Using HP Web Jetadmin software for general information about HP Web Jetadmin See HP Web Jetadmin online Help for details about alerts and how to set them up Embedded Web server See Using the embedded Web server for general information about the embedded Web server See the Embedded Web server online Help for details about alerts and how to set them up ENWW Configuring e mail alerts 81 Setting the real time clock Use the real time clock feature to set the date and time settings The date and time information is attached to stored print jobs so you can identify the most recen
186. on about managing printer supplies view information about replacing the print cartridges and view information about replacing other printer supplies Error Messages View information about error messages Paper Jams View information on locating and clearing jams Using the HP Toolbox 75 e Supported Media View information about media that the printer supports view information about configuring the trays and view information about solving problems that are related to print media e Printer Pages Print various pages that are useful for troubleshooting printer problems including the configuration page the supplies page the event log page and the usage page Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts The Alerts tab has links to the following main pages e Setup status alerts e Administrative settings Set up status alerts page On the Set up status alerts page you can choose to turn alerts on or off specify when the printer should send an alert and select from two different types of alerts e Pop up message e System tray icon Click Apply to activate the settings Administrative settings page On the Administrative settings page you can set the frequency of how often the HP Toolbox checks for printer alerts Three settings are available e Less Often The HP Toolbox checks for alerts once per minute every 60 seconds e Normal The HP Toolbox checks fo
187. onger exists follow these steps 1 Install each DIMM and EIO device one at a time making sure to turn the printer power off and back on as you install each device Replace a DIMM or EIO device if you determine that it causes the error Reconnect all cables that connect the printer to the network or computer 8X YYYY The EIO accessory card has Turn the printer power off and then EIO ERROR encountered a critical error on Turn the printer power off reseat the EIO accessory and then turn the printer power on Replace the ElO accessory 8X YYYY EMBEDDED The embedded HP Jetdirect print server Turn the printer power off and then JETDIRECT ERROR has encountered a critical error on If the message persists contact an HP authorized service or support provider see HP customer care ENWW Understanding printer messages 127 Correcting print quality problems NOTE NOTE This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the printer is properly maintained using print media that meets HP specifications or running a cleaning page Print quality checklist General print quality problems can be solved by following the checklist below e Check the printer driver to make sure that you are using the best available print quality option see Selecting print quality settings e Try printing with one of the altern
188. oning continued Vertical position dots E p Y Dot number 300 dots 1 inch Vertical position decipoints E amp a V Decipoint number 720 decipoints 1 inch Horizontal position columns E amp a C Column number Horizontal position dots E p Xx Dot number 300 dots 1 inch Horizontal position decipoints E amp a H Decipoint number 720 decipoints 1 inch Programming hints Fencion foma Ct End of line wrap E amp s C 0 Enable turn off cee 1 Disable turn on Language selection Enter PCL 6 or PCL 5 mode E MHA 0 Use previous PCL 5 cursor position 1 Use current HP GL 2 pen position o B Enter HP GL 2 mode E 0 Use previous HP GL 2 pen position 1 Use current PCL 5 cursor position 208 Appendix E Printer commands ENWW Font selection ee sets 8U HP Roman 8 Symbol Set 10U IBM Layout PC 8 code page 437 Default Symbol Set 12U IBM Layout for Europe PC 850 code page 850 8M Math 8 19U Windows 3 1 Latin 1 9E Windows 3 1 Latin 2 commonly used in Eastern Europe 5T Windows 3 1 Latin 5 commonly used in Turkey 579L Wingdings Font Primary spacing 0 Fixed 1 Proportional P H Characters inch Set pitch mode E amp k S 0 10 4 12 elite 2 16 5 16 7 compressed E s V Primary style E s S 0 Upright solid 1 Italic 4 Condensed 5 Condensed italic E s B S T E s Primary pitch E s Primary stroke wt
189. orking properly A message other than READY appears on the printer control panel display 102 Chapter 4 Problem solving ENWW ENWW Make sure that you have selected the correct tray See Selecting a paper source Make sure that trays are correctly configured for paper size and type See Loading trays Print a configuration page to see current tray settings See Configuration page Make sure that the tray selection Source or Type in the printer driver or program is set correctly The printer driver and program settings override the printer control panel settings By default paper loaded in tray 1 will be printed first If you do not want to print from tray 1 remove any paper loaded in the tray or change the USE REQUESTED TRAY setting See Customizing tray 1 operation Change TRAY 1 SIZE and TRAY 1 TYPE to a setting other than ANY If you want to print from tray 1 but cannot select the tray in a program see Customizing tray 1 operation Print a configuration page to verify that the tray is installed properly and is functional See Configuration page Configure the printer driver to recognize the installed tray See the printer driver online Help Turn the printer power off and then turn the printer power on Verify that you are using the correct optional tray for the printer e Goto Interpreting control anel messages Troubleshooting flowchart 103
190. orts USB Verify that your Macintosh operating system is Mac OS X version 10 1 or later Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting Check that the printer is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a nonpowered USB hub ENWW Troubleshooting common Macintosh problems 145 Troubleshooting common PostScript problems The following situations are specific to the PostScript PS language and might occur when several printer languages are being used Check the control panel display for messages that might help resolve problems NOTE To receive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want General problems The job prints in Courier the printer s default typeface instead of the typeface that you requested The requested typeface is not downloaded Download the font that
191. outs jamming curl The paper has been stored Store paper flat in its moisture improperly proof wrapping The paper varies from side to Turn the paper over side Excessive curl The paper is too moist has the Open the rear output bin or wrong grain direction or is of use long grain paper hort grai ion short grain construction Turn the paper over The paper varies from side to side Jamming damage to printer The paper has cutouts or Use paper that is free of perforations cutouts or perforations Problems with feeding The paper has ragged edges Use high quality paper that is or it is from a faulty paper lot made for laser printers The paper varies from side to Turn the paper over side Try another kind of paper The paper is too moist too between 100 and 250 rough too heavy or too smooth Sheffield and with 4 to 6 moisture content It has the wrong grain direction is of short grain construction or Open the rear output bin or it is embossed use long grain paper Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised or embossed letterhead The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 200 C or 392 F for 0 1 second Failure to follow these guidelines could cause jams or damage to the printe
192. ows 98 Me NT 4 0 2000 XP Server 2003 PostScript emulation 2 if Macintosh Installer ae Macintosh PostScript Printer Description PPD files IBM drivers Software 23 Windows Windows Windows UNIX 98 Me NT 4 0 2000 XP Linux Server 2003 ac A DS E E E Available only on the World Wide Web Printer drivers Printer drivers provide access to the printer features and allow the computer to communicate with the printer by using a printer language Check the install notes Readme and late breaking Readme files on the printer CD ROM for additional software and languages The following printer drivers are included with the printer The most recent drivers are available at http www hp com go j2410_ software http Awww hp com go j2420_ software or http www hp com go j2430_ software Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers Operating system Windows 98 Me Windows NT 4 0 Windows 2000 XP Server 2003 Macintosh OS 1 Not all printer features are available from all drivers or operating systems See the context sensitive help in the printer driver for available features 2 PostScript PS Printer Description files PPDs NOTE If your system did not automatically check the Internet for the latest drivers during software installation download them
193. pages to troubleshoot These examples identify the most common print quality problems If you still have problems after trying the suggested remedies contact HP Customer Support See HP customer care The examples below depict letter size paper that has passed through the printer short edge first 128 Chapter 4 Problem solving ENWW ENWW See Light print partial page AABOCc AQABoCc AaBbbCc AaBbCc AQBDCC See Dropouts AaBoCc AQ BoCc Aq BoCc AOBOCE AaBbCc AaQBbCc AaBbCc See Light print See Specks entire page AQGBboCc AQABbCc AQBoCc AQBboCc AQBboCc See Gray background See Dropouts AQBbCc AaBhec AaB CC AaBbCC AaBbCc See Toner smear AQGBboCc g AQBboCc AABLHCeo AABLHCeo AaBboCc AaBboCc A AQBbCc AaBboCc AQBbCC ote AaBbCc AaBboCc pi See Misformed characters See Loose toner See Repeating defects See Repeating image AQBbCc See Vertical white lines AaBboCc See Random image repetition dark See Curl or wave See Wrinkles or creases See Tire tracks See White spots on black AaBboCc See Random image repetition light See Scattered lines See Blurred print Correcting print quality problems 129 Light print partial page 1 Make sure that the print cartridge is fully installed The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifica
194. paration printer configuration and status readback from the printer PUL commands can be used to change printer default settings NOTE The table at the end of this section contains commonly used PCL 5e commands See Common PCL 6 and PCL 5 printer commands For a complete listing and explanation of how to use PCL 5e HP GL 2 and PUL commands see the HP PCL PJL Reference Set which is available on CD ROM HP part number 5961 0975 ENWW 203 Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands compare these characters Lowercase Many printer commands use the lowercase letter 1 and the number one 1 or the uppercase letter O O and the number zero 0 These characters might not appear on your screen as shown here You must use the exact character and case specified for PCL 6 or PCL 5e printer commands The figure below explains the elements of a typical printer command in this instance a command for page orientation Escape character begins the escape sequence Parameterized character Group character Value field contains both alpha and numeric characters Termination character uppercase OAN Combining escape sequences Escape sequences can be combined into one escape sequence string Follow these three important rules when combining code 1 The first two characters after the E character are the parameterized and group characters These characters must be the same in
195. pe the printer model number In North America additional options might be available through HP Customer Care Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada To use HP Express Exchange 1 Call the HP Customer Care Center for the U S or Canada A technician troubleshoots the situation and determines whether the printer has actually failed If so the technician refers the customer to the HP Service Center 2 Arepresentative from the service center requests product and customer information In some cases collateral might also be requested 3 Before agreeing to use this service check with the representative for information about returning your defective printer 4 HP ships a refurbished replacement unit to arrive the next day Geographic distance might prevent next day shipping Exchanged units carry the remainder of the original units warranty or 90 days whichever is greater HP Express Exchange U S and Canada only 223 Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair follow the steps below to repack the printer before shipping it CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To repack the printer 1 Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer Do not remove the DIMM that came with the printer CAUTION Static electricity can damage
196. perature to reduce the curling See Selecting the correct fuser mode First sheet of media jams in the print cartridge area Cause A combination of high humidity and high temperature is affecting the media 104 Chapter 4 Problem solving Adjust the printer for high humidity and high temperature conditions ENWW Print job is extremely slow The job might be very complex The maximum speed of the printer cannot be exceeded even when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper when printing from tray 1 or when using the HIGH 2 fuser mode You are printing a PDF or PostScript PS file but are using a PCL printer driver In the printer driver Optimize for is set to cardstock heavy rough or bond paper Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory to the printer Try using the PS printer driver rather than the PCL printer driver You can usually do this from a software program In the printer driver set the type to plain paper see Printing by type and size of media locking trays Note If you change the setting to plain paper the print job will print faster However if you are using heavy media for best results leave the printer driver set to heavy even though printing might be slower
197. phone iii SupportPack HP 222 symbol sets 168 syntax PCL commands 204 system requirements drivers 24 embedded Web server 70 HP Toolbox 74 HP Web Jetadmin 73 printing software 23 System Setup menu 172 T technical support embedded Web server links 72 HP Express Exchange 223 HP Instant Support Professional Edition ISPE iii Macintosh iv maintenance agreements 222 online iii repacking printer 224 236 Index service dealers iv service information form 225 telephone iii telephone numbers ordering supplies iii service agreements iv support iii temperature requirements 184 tests 178 text quality troubleshooting text troubleshooting garbled 106 three hole punched paper fuser modes 170 printing on 52 time settings 172 time setting 82 timeout settings held jobs 172 O 176 Sleep mode 16 173 tire tracks troubleshooting 135 toner density setting 171 EconoMode 171 low 19 174 outof 20 175 output quality troubleshooting 132 washing off 110 toner cartridges See print cartridges toner saving 63 Toolbox Alerts tab 76 Device Settings window 76 Documentation tab 76 features 74 links 77 Opening 75 Status tab 75 Troubleshooting tab 75 uninstalling 78 top output bin locating 8 printing to 47 settings 166 transparencies fuser modes 170 HP ordering 156 printing 51 specifications 188 tray 1 custom size settings 166 duplexing 54 duplexing manually 56 envelopes printing 48 loading 42 locating 8 133 136
198. print a supplies status page at the control panel 1 Press Y SeLecT button to open the menus 2 Use 4 Up button or Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 Up button or Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press Y Select button hp LaserJet 2400 printers ca 1 Information about the print cartridge including estimated pages remaining 2 Information about ordering replacement supplies 3 Information about recycling supplies PS or PCL font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM To print a PS or PCL font list 1 Press Y SeLecT button to open the menus ENWW Checking the printer configuration 87 NOTE 88 2 Use 4 Up button or Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 UP button or Down button to scroll to PRINT PS FONT LIST or PRINT PCL FONT LIST and then press Y SELeEcT button The PS font list shows the PS fonts that are installed and gives a sample of those fonts The following information can be found on the PCL font list e Font gives the font names and samples e Pitch Point indicates the pitch and point size of the font e Escape Sequence a PCL programming command is used to select the designated font See the legend at
199. printer handles the pages involved AUTO is the default value e AUTO The printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page that is involved in a jam Additional memory is allocated to store the last few pages that were printed and this might cause overall printer performance to suffer e OFF The printer does not reprint any page that was involved in a jam Because no memory is used to store the most recent pages overall printer performance might be optimized 20 Chapter 1 Printer basics ENWW To set the jam recovery response 1 Press Menu to open the menus 2 Press Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE 4 Press Y Down button to highlight SYSTEM SETUP 5 Press Y Select button to select SYSTEM SETUP 6 Press Y Down button to highlight JAM RECOVERY 7 Press Y SeLeEcT button to select JAM RECOVERY 8 Press 4 Up button or Down button to select the appropriate setting 9 Press Y SELeEcT button to set the selection 1 0 Press Menu to exit the menu RAM disk This option determines how the RAM disk feature is configured This option is only available if the printer has at least 8 MB of free memory The default is AUTO e AUTO The printer determines the optimal RAM disk size based on the amount of available memory e OFF The RAM disk is disabled but a minimal RAM disk i
200. r 108 Chapter 4 Problem solving ENWW Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer e Configuration page The configuration page lists many of the current settings and properties of the printer For information about how to print the configuration page see Configuration page If you have an HP Jetdirect print server installed a second page prints that lists all of the HP Jetdirect information e Font list You can print a font list using the control panel see PS or PCL font list or for Macintosh computers the HP LaserJet Utility see HP LaserJet Utility e Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the amount of life that is left in the print cartridge and the number of pages and jobs that have been processed see Supplies status page ENWW Printing special pages 109 Clearing jams Occasionally media can become jammed during a print job The following are some of the Causes e Trays are loaded improperly or overfilled e Tray 2 or tray 3 is removed during a print job e The top cover is opened during a print job e The media that is being used does not meet HP specifications see Paper specifications e The media that is being used is outside of the supported size range see Paper specifications Typical jam locations Jams ca
201. r Down button to scroll to PRINT MENU MAP and then press SELECT button You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden in the program or printer driver For a complete list of control panel items and possible values see Control panel menus To change a control panel setting see Changing printer control panel configuration settings Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs trays and printer languages lf an HP Jetdirect print server is installed an HP Jetdirect configuration page prints as well The IP address of the HP Jetdirect print server appears on this page To print a configuration page at the control panel 1 Press Y Select button to open the menus 2 Use 4 UP button or Down button to scroll to INFORMATION and then press SELEcT button Checking the printer configuration 85 3 Use 4 Up button or Down button to scroll to PRINT CONFIGURATION and then press Y SeLecT button An example of the configuration page follows The content of the configuration page varies depending on the options currently installed in the printer NOTE You can also obtain configuration information in the em
202. r see HP customer care Press Y SerecT button to clear the error message The job will not be printed Press Y SerecT button to clear the error message and continue printing Press Y Select button The page containing the error automatically reprints if jam recovery is enabled Turn the printer power off and then turn the printer power on If the message persists contact an HP authorized service or support provider see HP customer care Reload the tray with the correct paper size Press Y Select button to scroll to TRAY XX SIZE Reconfigure the size in a tray so that the printer will use a tray that contains the size required for the print job If the error does not clear turn the printer power off then turn the printer power on If the message persists contact an HP authorized service or support provider see HP customer care Understanding printer messages 123 Interpreting control panel messages continued Control panel message 49 XXXXX ERROR alternates with To continue turn off then on 50 X FUSER ERROR For help press 51 XY ERROR For help press alternates with To continue turn off then on 52 XY ERROR For help press alternates with To continue turn off then on 53 XY ZZ CHECK RAM DIMM SLOT lt X gt alternates with To continue turn off then on 54 XX ERROR alternates with To continue turn off then on 124 Chapter 4 Problem solving Descripti
203. r alerts twice per minute every 30 seconds e More Often The HP Toolbox checks for alerts twenty times per minute every 3 seconds NOTE If you want to reduce network input output I O traffic reduce the frequency at which the printer checks for alerts Documentation tab The Documentation tab contains links to these information sources e Install Notes Provides specific installation instructions and information regarding your product before you install and use the printing system e User Guide Contains the information about the printer usage warranty specifications and support that you are currently reading The user guide is available in both HTML and PDF format Device Settings window When you click the Device Settings button the embedded Web server opens in a new window See Using the embedded Web server 76 Chapter 3 Managing and maintaining the printer ENWW Toolbox links The toolbox Links item at the left of the screen provides links to the following options e Select a device Select from all of the HP Toolbox enabled devices e View current alerts View the current alerts for all printers that have been set up You must be printing to view the current alerts e Text only page View HP Toolbox as a site map with links to all of the individual pages within HP Toolbox and the Device Settings window Other links This section contains links that connect you to the Internet You must have Internet access in or
204. r mode can be changed only if the media type has been set for the tray that you are using See Printing by type and size of media locking trays After the media type has been set for the tray then the fuser mode for that type can be changed on the CONFIGURE DEVICE menu in the PRINT QUALITY submenu at the printer control panel See Print Quality submenu NOTE Using a higher fuser mode such as HIGH 1 or HIGH 2 improves the ability of the toner to adhere to paper but it might cause other problems such as excessive curl The printer might print at a slower speed when the fuser mode is set to HIGH 1 or HIGH 2 To reset the fuser modes to the default settings open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu select FUSER MODES and then select RESTORE MODES ENWW Selecting the correct fuser mode 41 Loading trays Load special print media such as envelopes labels and transparencies in tray 1 only Load only paper in tray 2 or optional tray 3 Loading tray 1 multipurpose tray Tray 1 holds up to 100 sheets of paper up to 75 transparencies up to 50 sheets of lables or up to 10 envelopes See the following sections for information aboutprinting on special media e Preprinted material Printing on letterhead prepunched or preprinted paper single sided e Envelopes Printing on envelopes e Labels Printing on labels To load tray 1 1 Open tray 1 by pulling the front cover dow
205. r ten seconds before the printer automatically continues to print e Select OFF to pause printing any time an error message appears and until you press SELEcT button 18 Chapter 1 Printer basics ENWW To set the auto continue 1 2 3 4 5 6 7 8 9 1 Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Down button to highlight AUTO CONTINUE Press Y Select button to select AUTO CONTINUE Press 4 Up button or Down button to select the appropriate setting Press Y Select button to set the selection 0 Press Menu to exit the menu Cartridge low The printer has two options for reporting that print cartridge life is low CONTINUE is the default value Select CONTINUE to allow the printer to continue printing while a warning appears and until the print cartridge is replaced Select STOP if you want the printer to pause printing until you replace the used print cartridge or press Y SeLecT button which allows the printer to print while the warning appears To set supplies low reporting 1 2 O OP NOS ENWW Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight SYSTEM SETUP Press
206. rary Printers PPDs Contents Resources EN lproj ENWW Software 33 Selecting print media NOTE CAUTION This printer accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect printer performance and output quality Paper that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair Some paper might meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing large quantities of media make sure that it meets the requirements that are specified in this User guide and in the HP LaserJet Printer Family Print Media Guide which is available for download at http www hp com support ljpaperguide Always test paper before buying large quantities Using media that does not meet HP specifications can cause problems for the printer requiring repair This repair is not covered by the HP warranty or service agreements Supported types and sizes of print media Minimum size custom 76 x 127 mm 60 to 199 g m 100 sheets
207. reinstall it The driver will be auto configured with the new options when it is reinstalled NOTE Use this procedure for AppleTalk connections only Configuration settings might not be available in Classic mode Open Print Center by selecting the hard drive clicking Applications clicking Utilities then double clicking Print Center Click on the print queue On the Printers menu click Show Info Click the Installable Options menu NOTE Configuration settings might not be available in Classic mode ENWW Operating System Macintosh OS X V10 3 To change the settings for all print jobs until the software program is closed On the File menu click Print Change the settings that you want on the various pop up menus To change the print job default settings for example turn on Print on Both Sides by default On the File menu click Print Change the settings that you want on the various pop up menus and then on the Presets pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new To change the configuration settings for example add a physical option such as a tray or enable disable a driver feature such as Allow Manual Duplexing Open Printer Setup Utilityby select ing the hard drive clicking Applications clicking Utilities then double clicking Printer Setup Utility Click on the print queue On the Printers
208. rinter driver settings override control panel settings CAUTION HP does not recommend full time use of EconoMode If EconoMode is used full time it is possible that the toner supply will outlast the mechanical parts in the print cartridge TONER 1 to 5 3 Lighten or darken the print on the page by DENSITY setting the toner density Select a setting ranging from 1 light to 5 dark The default setting of 3 usually produces the best results SMALL PAPER MODE NORMAL When printing narrow media the part of the fuser rollers that do not make contact with the SLOW media swell up and can cause wrinkles CREATE There is no value to Press Y Select button to print a cleaning page CLEANING PAGE select for cleaning toner from the fuser Open the rear output bin Follow the instructions on the cleaning page For more information see Cleaning the fuser PROCESS There is no value to This item is available only after a cleaning page select has been created Follow the instructions that CLEANING TAGE are printed on the cleaning page The cleaning process might take up to 2 5 minutes AUTO CLEANING Turns auto cleaning on or off When auto cleaning is turned on the printer will print a OFF cleaning page when the page count reaches the value set in CLEANING INTERVAL ENWW Configure Device menu 171 CLEANING INTERVAL Sets the interval at which the auto cleaning is due for the printer System Setup submenu l
209. rinter power off then press and hold Menu while turning the printer on to clean up permanent storage If the error reappears record the message and contact an HP authorized service or support provider see HP customer care Press Y SerecT button to continue If the error does not clear turn the printer off then on If error reappears record the message and contact an HP authorized service or support provider see HP customer care ENWW Interpreting control panel messages continued Control panel message Recommended action 79 XXXX ERROR The printer detected a critical hardware Press Stop to clear the print job error from the printer memory Turn the ANETDALES ANIN printer power off and then on roeennnte Try printing a job from a different turn off then on program If the job prints go back to the first program and try printing a different file If the message appears only with a certain program or print job contact the software vendor for assistance If the message persists with different programs and print jobs try these steps 1 Turn the printer power off 2 Disconnect all cables to the printer that connect it to the network or computer Remove all the memory DIMMs or third party DIMMs from the printer Then reinstall at least one memory DIMM See Printer memory Remove all EIO devices and CompactFlash cards from the printer 5 Turn the printer power on If the error no l
210. river features ccccccccesecccceeeecceseeeceeucecsaueecssaeeeceuseecsuaeeessaaeeesaeeessaseessaneees 61 Printing watermarks sars nactasconciad anaaopirscaaatanoteneran S AA A Ae 61 Printing multiple pages on one sheet of paper cece ccecccceeecceeeeceseeceeeeeseseneeseesesseeee 62 Setting a custom paper SIZ C xccseiccs wera wesc a penamtcecsSinnasomnevancsuenedesonneduaacddededensteenbocien 62 Using EconoMode draft printing uc nccrcactconssadavotssaudensdsaudoatisuet sexi denddensGeve indundedemmenucaahdsbte 63 Selecting print quality settings cccccccsseccccssseeecceeeeeceeseeeceaeeeeecseeeeseseeessegeeesssaeeeeses 63 Using reduce enlarge options sisctensseistiacnaiiecedasssune coud asides caiusuidadevandeubadduiadasieumdenideuvamladedantdanodendds 64 Selecting a paper SOUFCe cin osicesnescctchs siadcmn sed nenceneincdadenensancusodeeudeeoumneindasceneacawosmtueteueees 64 Printing a cover a different first or last page or a blank page cccceceeeseeeeeeeeeeeeeeeeees 65 Using job storage features sisi cusupncsevaenesievenseancddaasesnaaciasusouaaneseuneediiadana dated Sebuanedatedustaatasdencdeteaten 66 Prooiing and Molding a JOD a sainecseacectaeirce vere cisndasesaaiesndasndia set sbaaeneubsaatindeavecensaeesedadacgueneanednases 66 Deleng a held JOD saosscecupetensdeans sie iiaaunschetanehiacnt iE E Ea EE EE AE EET EERE EOT E AER 66 FFA CNIS a privato JOD caa een tncns Seaaieamacaaandstoanetadaeomes Ee ep
211. rogram settings override both printer driver settings and control panel settings If you cannot gain access to a menu or item it is either not an option for the printer or you have not turned on the associated higher level option See your network administrator if a function has been locked Access denied menus locked appears on the printer control panel display Show address This item determines whether the printer s IP address appears on the display with the Ready message Control panel 13 To show the IP address 1 Press Menu to open the menus 2 Press Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE 4 Press Y Down button to highlight SYSTEM SETUP 5 Press Y Select button to select SYSTEM SETUP 6 Press Y Down button to highlight SHOW ADDRESS 7 Press Y SELEcT button to select SHOW ADDRESS 8 Press 4 Up button or Down button to select the desired option 9 Press Y SELEcT button to select the option 1 0 Press Menu to exit the menu Tray behavior options Four user defined options are available for tray behavior e USE REQUESTED TRAY Selecting EXCLUSIVELY ensures that the printer does not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting e MANUALLY FEED PROMPT If you select ALW
212. rol panel messages continued Control panel message Description Recommended action 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press Y 22 USB I O BUFFER OVERFLOW alternates with To continue press Y 40 EIO X BAD TRANSMISSION alternates with To continue press Y 41 X ERROR For help press alternates with 41 X ERROR To continue press Y 41 3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY XX TYPE SIZE ENWW Too much data was sent to the parallel port Too much data was sent to the USB port The connection has been broken between the printer and the EIO card in the specified slot X Note EIO 0 is reserved for the HP Jetdirect embedded print server A temporary printing error occurred This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted Check for a loose cable connection and be sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification See Ordering parts accessories and supplies This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer See Software Press Y Se tect button to clear the error message The job will not be printed If the message persists contact an HP authorized service or support provide
213. s described in Clearing jams in the output areas 4 When the jammed media has been removed gently flip down the registration plate Reinstall the print cartridge and shut the top cover NOTE If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly into place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area ENWW Clearing jams 111 Clearing jams in the input trays NOTE If paper has entered the print cartridge area follow the instructions in Clearing jams in the print cartridge area It is easier to remove paper from the print cartridge area than from the paper feed area 1 Slide out tray 2 or tray 3 to expose the jam 2 Remove any misfed media by pulling it out by the visible edge Make sure that all of the media is aligned in the tray see Loading trays If tray 3 is installed remove any misfed media and make sure that all of the media is aligned in that tray 3 Ifthe media is jammed in the paper feed area and cannot be reached from the print cartridge area grasp the sheet and carefully pull it free from the printer 4 For tray 2 push the stack down to lock the metal paper lift plate into place For both trays slide the tray into t
214. s still active sufficient to scan one page To set the RAM disk 1 Press Menu to open the menus 2 Press Y Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE Press Y Down button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Y Down button to highlight RAM DISK Press Y SELEcT button to select RAM DISK Press 4 Up button or Down button to select the appropriate setting O 2 N u B Press Y Select button to set the selection 10 Press Menu to exit the menu Language If LANGUAGE appears in English on the control panel use the following procedure Otherwise turn the printer off and then on again When XXX MB appears press and hold SeLecT button When all three control panel lights are lit release Y SeLect button and use the following procedure to set the language ENWW Control panel 21 To select the language 1 When SELECT LANGUAGE appears in English press SeLect button and wait until LANGUAGE appears in English 2 Press Y Down button until the preferred language appears 3 Press Y Select button to save the preferred language 22 Chapter 1 Printer basics ENWW Software ENWW The printer comes with helpful software including printer drivers and optional software For easy printer setup and access to the full range of printer features HP recommends that you install the software that is provided
215. s that you use the printer CD ROM to install and set up the printer on a network e Print a configuration page see Configuration page If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status e See the HP Jetdirect Print Server Administrator s Guide on the printer CD ROM for help and for more information about the Jetdirect configuration page To reach the guide select the appropriate print server series select the appropriate print server product and then click troubleshoot a problem e Try printing the job from another computer e To verify that a printer works with a computer use a parallel or USB cable to connect it directly to a computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If this works a problem with the network might exist e Contact your network administrator for assistance 138 Chapter 4 Problem solving ENWW Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x Media is not loaded Make sure that paper or other print media is loaded in the trays The cable is defective or loose Make sure that the cables are connected correctly the printer is on and the Ready light is on The printer is plugged into a power strip and is Unplug the power cord from the power strip and not receiving enough power plug
216. s this way for most Windows and Macintosh software programs If a setting is not available in the software program or printer driver you must set it at the printer control panel For more information about printer driver features see the printer driver online Help For more information about printing from a specific software program see the documentation for the program NOTE Printer driver settings override control panel settings Software program settings override both printer driver settings and control panel settings Changing the settings for a print job If you want printing settings to be used only in the software program you are using change the settings from the program After you quit the program the printer settings return to the defaults that are configured in the printer driver To change print settings for a print job on Windows computers In the software program click File Click Print 1 2 3 Click Setup or click Properties The options might be different for your program 4 Change the print settings 5 When you are finished click OK To change print settings for a print job on Macintosh computers 1 In the software program click File Click Print In the dialog box that appears select the print settings that you want to change and make the changes 4 When you are finished click OK Changing default settings If you want printing settings to be used in all software programs you use on the compu
217. sage gt Economode disabled ORDER CARTRIDGE alternates with lt current status message gt Paused alternates with To return to ready press STOP ENWW Description The first side of a manual duplex job has been printed and the device is waiting for you to insert the output stack to complete the second side The printer is waiting for media to be loaded in tray 1 for manual feed The printer is waiting for media to be loaded in tray 1 for manual feed The Stop button was pressed but there is no active job or buffered data to cancel The message is displayed for approximately 2 seconds before the printer returns to the ready state The printer has detected that the print cartridge is not a genuine HP supply The message first appears when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge The printer is paused but continues to receive data until the memory is full The printer is not experiencing an error Recommended action Load the output stack into tray 1 maintaining the same orientation with printed side down To continue printing press Y SELEcT button to exit the printer message and then press Y SELECT button to print Press Y Select button to use a type and size that are available in another tray Load the requested media into tray 1 and press Y SerecT button No action necessary This message is displayed u
218. scroll to DELETE and then press SELECT button A lock symbol appears next to DELETE 6 You are prompted to type the PIN number Use 4 Up button or Down button to change the first number of the PIN and then press Y Select button An asterisk appears in place of the number Repeat these steps to change the remaining three numbers of the PIN 68 Chapter 2 Printing tasks ENWW ENWW Managing and maintaining the printer This chapter contains information about these topics Using the embedded Web server Using HP Web Jetadmin software Using the HP Toolbox Uninstalling the HP Toolbox Managing and configuring printer drivers Configuring e mail alerts setting the real time clock Checking the printer configuration Managing the print cartridge Cleaning the printer 69 Using the embedded Web server NOTE 70 Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel The following are examples of what you can do using the embedded Web server e View printer control status information e Set the type of media that is loaded in each tray e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the printer control panel menu configuration e View and print internal pages e Receive notification of printer and supplies events e View and
219. serJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site at http www hp com recycle More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials that were diverted from landfills Worldwide HP recycled an average of 80 of the print cartridge by weight consisting primarily of plastic and metals Recycled plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single prepaid preaddressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies Web site at http www hp com recycle e Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled
220. sert the printer CD ROM into the CD ROM drive and run the installer The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference 4 Follow the instructions on the computer screen Software 31 5 Restart the computer 6 For Mac OS 9 x 1 From HD click Applications click Utilities and then open the Apple Desktop Printer Utility Double click Printer USB and then click OK Next to USB Printer Selection click Change Select the printer and then click OK Te N Next to Postscript Printer Description PPD File click Auto Setup and then click Create 6 On the Printing menu click Set Default Printer For Mac OS X 1 From HD click Applications then click Utilities and then click Print Center or Printer Setup Utility to start the Print Center or Printer Setup Utility 2 Ifthe printer appears in the Printer list delete the printer 3 Click Add 4 On the drop down menu at the top click USB 5 Inthe Printer Model List click HP 6 Under Model Name click HP LaserJet 2400 series and then click Add 7 Print a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails see the
221. several languages can be obtained from www hp com support j2410 http www hp com support j2420 or http www hp com support j2430 The site is in English Online troubleshooting tools HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products ISPE helps you quickly identify diagnose and resolve computing and printing problems The ISPE tools are available at http instantsupport hp com Telephone support Hewlett Packard Company provides free telephone support during the warranty period When you call you will be connected to a responsive team that is waiting to help you For the telephone number for your country region see the flyer that came in the box with the product or visit http www hp com support callcenters Before calling HP have the following information ready the product name and serial number the date of purchase and a description of the problem You can also find support on the Internet at http www hp com Click the support amp drivers block Software utilities drivers and electronic information Go to http www hp com go j2410_ software http www hp com go lj2420_ software or http www hp com go lj2430_ software The site is in English but printer drivers can be downloaded in several languages For information over the telephone see the flyer that came in the box with the printer HP direct ordering for accessories
222. ssible values In the Values column the default value for each setting is the one with an asterisk next to it Some menus or menu items appear only if certain options are installed in the printer This section explains the following menus Retrieve Job menu Information menu Paper Handling menu Configure Device menu Diagnostics menu Service menu 157 Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features You can print or delete these jobs at the printer control panel See Using job storage features for more information about using this menu NOTE If you turn the printer power off all stored jobs are deleted The section that follows lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it PRINT STORED JOB There is no value to select Prints a page showing all jobs LIST stored on the device 158 Appendix B Control panel menus ENWW USERNAME JOBNAME The name of the person who ALL PRIVATE JOBS i ee NO STORED JOBS JOBNAME The name of the job stored in the printer Select one of your jobs or all of your private jobs those that were assigned a PIN in the printer driver e Print Prints the selected job PINREQUIRED TO PRINT A prompt that appears for jobs that were assigned a personal identification number PIN in the printer driver You must enter the
223. ssory Saves paper Printing in EconoMode saves toner 6 Chapter 1 Printer basics HP LaserJet 2420 series HP LaserJet 2430 series printer printer Standard print cartridge prints Standard print cartridge prints up to 6 000 pages up to 6 000 pages HP smart printing supplies program automatically alerts when toner is low HP LaserJet 2420 series HP LaserJet 2430 series printer printer The printer automatically The printer automatically conserves electricity by conserves electricity by reducing power consumption reducing power consumption when it is not printing when it is not printing As an ENERGY STAR As an ENERGY STAR partner Hewlett Packard partner Hewlett Packard Company has determined tha Company has determined tha this product meets ENERGY this product meets ENERGY STAR guidelines for energy STAR guidelines for energy efficiency efficiency HP LaserJet 2420 series HP LaserJet 2430 series printer printer N up printing multiple pages N up printing multiple pages on one sheet saves paper on one sheet saves paper HP smart printing supplies program automatically alerts when toner is low Duplex printing for models that include a duplex printing accessory Saves paper Duplex printing for models that include a duplex printing accessory Saves paper Printing in EconoMode saves toner Printing in EconoMode saves toner ENWW ENWW Accessibility HP LaserJet 2410 printer T
224. ster or vector graphics sent to the printer was too complex Too much data was sent to the EIO card in the specified slot X An improper communications protocol might be in use Note EIO 0 is reserved for the HP Jetdirect embedded print server Recommended action This message is displayed until you install an HP supply or press the override button Y Select button If you believe you purchased an HP supply go to http www hp com go anticounterfeit Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty Remove jammed media from the specified location See Clearing jams If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider see HP customer care Press Y SeELecT button to print the transferred data some data might be lost and then simplify the print job or install additional memory See Printer memory Press Y Select button to print the transferred data some data might be lost If this message appears often simplify the print job or install additional memory See Printer memory Press Y Se tect button to clear the message The job will not be printed Check the host configuration If the message persists contact an HP authorized service or support provider see HP customer care ENWW Interpreting cont
225. t Back button while the message is present e Set size and type to ANY if the tray is used frequently for different sizes or types Set size and type to a specific setting if printing with only one type of paper The DIMM might need to be replaced Turn the printer power off before removing it Press Y Se tect button to continue Press Y SeELecT button to accept the values in the message or use 4 Up button and Y Down button to scroll through the available choices Turn the printer power off and then turn the printer power on to clear the message If the message persists contact an HP authorized service or support provider see HP customer care Understanding printer messages 121 Interpreting control panel messages continued Control panel message 10 32 00 UNAUTHORIZED SUPPLY alternates with For help press 13 XX YY JAM IN lt Location gt 20 INSUFFICIENT MEMORY alternates with To continue press Y 21 PAGE TOO COMPLEX alternates with To continue press Y 22 ElO X BUFFER OVERFLOW alternates with To continue press Y 122 Chapter 4 Problem solving Description The printer has detected that a printer supply is not a genuine HP supply A jam has occurred in the specified location The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics The data dense text rules ra
226. t the USE REQUESTED TRAY setting on the System Setup submenu of the Configure Device menu Printing by type and size of media locking trays Printing by type and size is a way to be sure that print jobs always print on the media that you want You can configure the trays for the type such as plain or letterhead and size such as letter or A4 that is loaded in them If you configure the trays this way and then select a certain type and size in the printer driver the printer automatically selects the tray loaded with that type or size You do not have to select a specific tray selecting by source Configuring the printer this way is especially helpful if the printer is shared and more than one person loads or removes media frequently Some older model printers have a feature that locks out trays to prevent printing on the wrong media Printing by type and size eliminates the need to lock trays For more information about types and sizes that each tray supports see Supported types and sizes of print media NOTE To print by type and size from tray 2 or tray 3 it might be necessary to unload tray 1 and close it or set TRAY 1 TYPE and TRAY 1 SIZE to types other than ANY on the PAPER HANDLING menu at the printer control panel For more information see Customizing tray 1 operation Settings in a program or the printer driver override control panel settings Program settings generally override printer driver settings ENWW Selecting wh
227. t versions of stored print jobs Setting the date and time When setting the date and time you can set the date format date time format and time Setting the date format 1 Press Menu to open the menus 2 Use 4 UP button or Down button to scroll to CONFIGURE DEVICE and then press v SELEcT button 3 Use 4 Up button or Down button to scroll to SYSTEM SETUP and then press SELEcT button 4 Use 4 UP button or Y Down button to scroll to DATE TIME and then press Y SELECT button 5 Use 4 UP button or Down button to scroll to DATE FORMAT and then press SELEcT button 6 Use 4 UP button or Down button to scroll to the desired format and then press SELEcT button The settings are saved and the control panel returns to the DATE TIME submenu Press Menu to exit the menu 82 Chapter 3 Managing and maintaining the printer ENWW Setting the date 1 Press Menu to open the menus 2 Use 4 Up button or Down button to scroll to CONFIGURE DEVICE and then press v SELEcT button 3 Use 4 Up button or Down button to scroll to SYSTEM SETUP and then press SELEcT button 4 Use 4 UP button or Down button to scroll to DATE TIME and then press Y SELECT button 5 Use 4 UP button or Down button to scroll to DATE and then press Y SELECT button 6 Use 4 Up button or Down button to scroll to the appropriate year and then press SELEcT
228. tatic package before handling DIMMs 6 Hold the DIMM by the edges and align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open 192 Appendix D Printer memory and expansion ENWW 7 Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place NOTE 9 To replace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place ENWW Printer memory 193 11 Turn the printer on 194 Appendix D Printer memory and expansion ENWW Installing CompactFlash cards Up to two CompactFlash cards can be installed to add fonts to the printer To install a CompactFlash card 1 After the configuration page has printed turn the printer off and disconnect the power 3 Remove the right side panel by sliding it towards the rear of the printer until the side slides free from the printer ENWW Installing CompactFlash cards 195 5 Remove the new CompactFlash card from its package 6 Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot 9 Toreplace the right side panel line up the alignment arrows and slide the panel toward the front of the printer until it latches into place 196 Appen
229. tdirect embedded print server You can print a copy from the CD ROM that came with the printer Available with models that include an HP Jetdirect embedded print server Accessory installation guides Provides step by step instructions for installing accessories such as an optional tray A hard copy guide is supplied with each accessory Using the printer User guide Contains detailed information for using the printer and for troubleshooting problems This guide is available on the CD ROM that came with the printer It is also available through the HP Toolbox software Online Help Contains information about the printer options that are available from within the printer drivers To view a Help file open the online Help through the printer driver HTML online user guide Contains detailed information for using the printer and for troubleshooting problems Go to www hp com support j2410 http Awww hp com support lj2420 or http www hp com support lj2430 After connecting click Manuals Printer control panel Help This printer features a Help system at the control panel that provides instructions for resolving most printer errors To view Help for a message if available press HELP button 2 Chapter 1 Printer basics ENWW Printer configurations The HP LaserJet 2400 series printer is available in several configurations The letters that follow the printer name indicate the differences between the configurations Each let
230. tems on this menu affect printer behavior Configure the printer according to your printing needs The following table lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it DATE TIME DATE Sets the date and time settings DATE FORMAT TIME TIME FORMAT JOR STORAGE 1 to 100 32 Specifies the number of quick copy jobs that can LIMIT be stored on the printer JOB HELD OFF Sets the amount of time that held jobs are kept TIMEOUT 1 HOUR before being automatically deleted from the queue 4 HOURS 1 DAY 1 WEEK SHOW ADDRESS Defines whether or not the printer address will be shown on the display if the device is connected to a network If AUTO is selected the IP Address of the device appears with the READY message 172 Appendix B Control panel menus ENWW TRAY USE REQUESTED USE REQUESTED TRAY Determines whether ees a Reh E sie A eee MANUALLY FEED y p PROMPT driver PS DEFER MEDIA e EXCLUSIVELY Sets the printer to pull paper only from the tray that you selected SIZE TYPE PROMPT and not pull from another tray even if the tray that you selected is empty FIRST Sets the printer to pull from the tray that you selected first but allows the printer to pull from another tray automatically if the tray that you selected is empty MANUALLY FEED PROMPT Determines when the printer shows a prompt regarding pulling from tray 1 if your print job does
231. ter change the default settings in the printer driver Choose the procedure for your operating system e To change default settings in Windows 98 and Windows Me e To change default settings in Windows NT 4 0 58 Chapter 2 Printing tasks ENWW e To change default settings in Windows 2000 Windows XP and Windows Server 2003 To change default settings in Macintosh operating systems To change default settings in Windows 98 and Windows Me Click the Start button Click Settings Click Printers Right click the HP LaserJet 2400 series printer icon Click Properties Do pi eT Change any of the settings on the tabs These settings are now the defaults for the printer 7 Click OK to save your settings and to close the printer driver To change default settings in Windows NT 4 0 Click the Start button Click Settings Click Printers Right click the HP LaserJet 2400 series series printer icon Click Document Defaults SS SY Change any of the settings on the tabs These settings are now the defaults for the printer 7 Click OK to save your settings and to close the printer driver To change default settings in Windows 2000 Windows XP and Windows Server 2003 1 Click the Start button Click Settings Click Printers Windows 2000 or Printers and Faxes Windows XP and Windows Server 2003 Right click the HP LaserJet 2400 series printer icon ga Click Properties On the Advanced tab click Printing Def
232. ter refers to a specific feature Use the information in this section to determine which features your model has NOTE Not all models are available in all configurations Feature designations for the HP LaserJet 2400 series printer This is the base model d Models with this designation include a duplexing unit for automatic two sided printing COE with this designation include an embedded HP Jetdirect print server for connecting to a 10 100Base T network e Models with this designation include an additional paper tray ENWW Printer configurations 3 Printer features 4 The following tables describe the features for the HP LaserJet 2400 series printers HP LaserJet 2420 series HP LaserJet 2430 series printer printer Prints on letter size paper at 35 pages per minute ppm Speed HP LaserJet 2410 printer Prints on letter size paper at 25 pages per minute ppm Prints on A4 size paper at 24 ppm Resolution HP LaserJet 2410 printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges for crisp sharp output Paper handling HP LaserJet 2410 printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder Chapter 1 Printer basics Prints o
233. ter and assign an asset number to it Type the name and e mail address for the primary contact who will receive information about the printer Language Determine the language in which to show the embedded Web server information Time Services Set the printer to retrieve the date and time from a network server at regular intervals Using the embedded Web server 71 Networking tab The network administrator can use this tab to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print server Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to an ordering Web site and order genuine HP supplies such as print cartridges and media e Product Support Co
234. the bottom of the font list page For information about using printer commands to select a font with MS DOS programs see Selecting PCL 6 and PCL 5 fonts e Font is the number used to select fonts at the printer control panel not in the program Do not confuse the font with the font ID The number indicates the CompactFlash slot where the font is stored e SOFT Downloaded fonts which stay resident in the printer until other fonts are downloaded to replace them or until the printer power is turned off e INTERNAL Fonts that permanently reside in the printer e Font ID is the number you assign to soft fonts when you download them through software Chapter 3 Managing and maintaining the printer ENWW Managing the print cartridge CAUTION ENWW This section provides information about HP print cartridges their life expectancies how to store them and how to identify genuine HP supplies Information also appears about non HP print cartridges e HP print cartridges e Non HP print cartridges e Print cartridge authentication e Print cartridge storage e Print cartridge life expectancy e Checking the supply level e Cartridge low and cartridge out conditions HP print cartridges When you use a genuine HP print cartridge you can obtain several types of information such as the following e Amount of toner remaining e Estimated number of pages remaining e Number of pages printed Non HP print cartridges He
235. the hard drive click Applications and then click the Utilitites folder Double click the HP Toolbox icon After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The HP Toolbox opens in a Web browser The HP Toolbox software contains the following sections e Status tab e Troubleshooting tab e Alerts tab e Documentation tab e Device Settings window e Toolbox links e Other links Status tab The Status tab has links to the following main pages Device Status View printer status information This page indicates printer conditions such as a jam or an empty tray After you correct a problem with the printer click the Refresh button to update the device status Supplies Status View detailed supplies status such as the percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information Print Info Print the configuration page and various other information pages that are available for the printer such as the supplies status page the demo page and the menu map Troubleshooting tab The Troubleshooting tab has links to the following main pages Print Quality Tools View general troubleshooting information view information about troubleshooting print quality problems and calibrate the printer to maintain color print quality Maintenance View informati
236. the printer if available To see a list of available personalities print a configuration page See Configuration page Wait for the printer to finish trying to clear the pages If it cannot a jam message will appear on the control panel display Press Y SerecT button to continue No action necessary Understanding printer messages 117 Interpreting control panel messages continued Control panel message Recommended action INSTALL CARTRIDGE The print cartridge is missing and must Replace or correctly reinstall the print For help press be reinstalled for printing to continue cartridge INSUFFICIENT MEMORY The printer received more data than can Press Y SELecT button to print the fit in its available memory You might transferred data Some data might be ORO T ONESIDATA have tried to transfer too many macros lost i soft fonts or complex graphics PAPRA PEA a To solve this problem simplify the print lt DEVICE gt job or install additional memory To continue press Y LOAD TRAY XX The tray that is indicated is configured Load the requested media in the tray for a specific type and size of media that is indicated TYPE SIZE needed by a print job but the tray is For help press empty All other trays are also empty LOAD TRAY XX A job is sent that requires a specific type Load the requested media into the and size that is not available in the tray indicated tray and press Y SELECT TYPE
237. the printer driver s You can install multiple drivers for each print queue that is connected to a server in environments that support multiple operating systems e Run the configuration editor the editor is not supported for some older drivers Managing and configuring printer drivers 79 e Deploy the configured printer drivers to the server s e Instruct the end users to connect to the print server The configured driver for their operating system is automatically deployed to their computer Administrators can use the HP Web Jetadmin software plug in to deploy configured printer drivers using a silent batch or remote process Obtain the HP Web Jetadmin software plug in from http www hp com go webjetadmin_ software Customization utility Administrators can use a customization utility to create a custom installation package that includes only the components that are needed within a specific organization or operating environment The customization utility is available in two places e On the CD ROM that comes with the printer the utility is one of the installer options e Inthe printing system software that is available for downloading from the HP Web site for the printer model The installation procedure prompts the administrator to select components from the contents of the printing system During this process the administrator is prompted to configure the printer driver settings if the selected drivers support preconfigurati
238. the printer software on all computers that share the printer Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software The printing system software supports Apple Mac OS 9 x and later and OS X V10 1 and later The printing system software includes the following components e PostScript Printer Description files The PostScript PS Printer Description files PPDs in combination with the Apple LaserWriter 8 printer driver provide access to the printer features and allow the computer to communicate with the printer An installation program for the PPDs and other software is provided on the CD ROM that came with the printer In addition use the Apple LaserWriter 8 printer driver that comes with the computer e HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver Use the illustrated screens to select printer features and complete tasks with the printer Name the printer assign it to a zone on the network download files and fonts and change many of the printer settings Seta password for the printer Check the levels of printer consumables Configure and set the printer for Internet Protocol IP or AppleTalk printing To install printer drivers in Mac OS 9 x 1 Connect the network cable between the HP Jetdirect print server and a network port 2 Insert the CD ROM into the CD R
239. the setting from OFF to AUTO the printer automatically reinitializes when it becomes idle LANGUAGE ENGLISH Selects the language for the messages that Several appear on the printer control panel display I O submenu Items on the I O input output menu affect the communication between the printer and the computer If the printer contains an HP Jetdirect print server you can configure basic networking parameters using the submenu These and other parameters can also be configured through HP Web Jetadmin see Using HP Web Jetadmin software or other network configuration tools such as the embedded Web server see Using the embedded Web server The following table lists the settings and possible values In the Values column the default value for each setting is the one with an asterisk next to it Configure Device menu 175 5 to 300 15 SECONDS I O TIMEOUT PARALLEL INPUT EMBEDDED JETDIRECT MENU HIGH SPEED ADVANCED FUNCTIONS TCP IP IPX SPX APPLETALK DLC LLC SECURE WEB DIAGNOSTICS Resets submenu Select the I O timeout period in seconds This setting allows you to adjust timeout for the best performance If data from other ports appears in the middle of your print job increase the timeout value HIGH SPEED Select YES to enable the printer to accept the faster parallel communications that are used for connections with newer computers ADVANCED FUNCTIONS Turn the bidirectional parallel commu
240. thods are available for ordering parts supplies and accessories e Ordering directly from HP e Ordering through service or support providers e Ordering directly through the embedded Web server for printers that are connected to a network e Ordering directly through the HP Toolbox software for printers that are directly connected to a computer Ordering directly from HP You can obtain the following directly from HP e Replacement parts To order replacement parts in the U S see http Awww hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S see http Awww hp com go ljsupplies To order supplies worldwide see http www hp com ghp buyonline html To order accessories see www hp com support lj2410 http www hp com support j2420 or http www hp com support j2430 Ordering through service or support providers To order a part or accessory contact an HP authorized service or support provider See HP customer care Ordering directly through the embedded Web server for printers that are connected to a network Use the following steps to order printing supplies directly through the embedded Web server See Using the embedded Web server for an explanation of this feature To order directly through the embedded Web server 1 Inthe Web browser on the computer type the IP address for the printer The pr
241. tin finish paper A4 210 x 297 mm 50 sheets Q1298B Asia Pacific countries is waterproof and tear proof to a carton regions and Europe yet doesn t compromise on print quality or performance Use it for signs maps menus and other business applications ENWW Part numbers 153 fen erin Pome HP Premium Choice LaserJet paper HP s brightest LaserJet paper Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white Ideal for presentations business plans external correspondence and other high value documents Specifications 98 bright 32 Ib 75 g m HP LaserJet paper For use with HP LaserJet printers Good for letterhead high value memos legal documents direct mail and correspondence Specifications 96 bright 24 Ib 90 g m HP Printing paper For use with HP LaserJet and inkjet printers Created especially for small and home offices Heavier and brighter than copier paper Specifications 92 bright 22 lb 154 Appendix A Supplies and accessories Letter 8 5 x 11 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch 250 sheets ream 6 ream carton A4 210 x 297 mm 5 ream carton A4 210 x 297 mm 250 sheet ream 5 ream carton A4 210 x 297 mm 500 sheet ream 5 ream carton A4 210 x 297 mm 160 g m 500 sheet ream 5 ream carton Letter 8 5 x 11 inch 500 sheets ream 10 ream carton Legal 8 5 x 14 inch 50
242. tions for example the paper is too moist or too rough See Paper specifications Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the EconoMode setting is turned off at the control panel and in the printer driver 3 Open the Configure Device menu at the printer control panel Open the Print Quality submenu and increase the TONER DENSITY setting See Print Quality submenu 4 Try using a different type of paper 5 The print cartridge might be almost empty Replace the print cartridge AaBbCc AQaBboCc AaBboCc Specks might appear on a page after a jam has been cleared 1 Print afew more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer 3 Try using a different type of paper 4 Check the print cartridge for leaks If the print cartridge is leaking replace it 130 Chapter 4 Problem solving ENWW ENWW Dropouts Make sure that the environmental specifications for the printer are being met See Operating environment If the paper is rough and the toner easily rubs off open the Configure Device menu at the printer control panel Open the Print Quality submenu select FUSER MODES and then select the paper type you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See Print Quality submenu Try usin
243. ton to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Down button to highlight PERSONALITY Press Y Select button to select PERSONALITY et Soe Se YS Press 4 Up button or Y Down button to select the appropriate personality AUTO PS PCL or PDF 9 Press SeLecT button to set the personality 10 Press Menu to exit the menu Clearable warnings You can determine the display time for control panel clearable warnings with this option by selecting ON or JOB The default value is JOB e Select ON to show clearable warnings until you press Y SELEcT button e Select JOB to show clearable warnings until the end of the job in which they were generated To set the clearable warnings 1 Press Menu to open the menus 2 Press Y Down button to highlight CONFIGURE DEVICE 3 Press Y Select button to select CONFIGURE DEVICE Press Y SeLecT button to highlight SYSTEM SETUP Press Y SeLecT button to select SYSTEM SETUP Press Down button to highlight CLEARABLE WARNINGS Press Y Select button to select CLEARABLE WARNINGS Press 4 Up button or Down button to select the appropriate setting O 0 N p oS Press Y Select button to set the selection 10 Press Menu to exit the menu Auto continue You can determine printer behavior when the system generates an Auto Continuable error ON is the default setting e Select ON if you want an error message to appear fo
244. tput bin pull to open Chapter 1 Printer basics ENWW Interface ports The printer has four interface ports one EIO slot and three ports for connecting to a computer or a network EIO slot Embedded HP Jetdirect print server HP LaserJet 2420n 2420dn 2430tn and 2430dtn models only 3 USB 2 0 connection 4 IEEE 1284B compliant parallel connection NR ENWW Printer parts 9 Control panel This section provides information about the control panel and its features e Control panel layout e Control panel buttons e Control panel lights e Printing control panel menus e Changing printer control panel configuration settings e Using the printer Helo system The control panel is located on the top of the printer See Interpreting control panel messages to identify and troubleshoot control panel messages Control panel layout ets ee Graphical display HeLP button Menu button Ready light Data light Attention light Stop button Down button Back button SeLecT button Up button OONOOOAABRWDND O 10 Chapter 1 Printer basics ENWW ENWW Control panel buttons e a gt Back e Backs up one level in the menu tree or backs up one numeric entry e Exits menus if held down for more than 1 second Up Navigates to the previous item in the list or increases the value of items that are numerical in nature
245. tton to select SLEEP DELAY Press 4 Up button or Down button to select the appropriate time period Press Y Select button to set the time period 0 Press Menu to exit the menu To turn the Sleep Mode on or off 1 2 3 Se at ee e Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down button to highlight RESETS Press Y SeLecT button to select RESETS Press Down button to highlight SLEEP MODE Press Y Select button to select SLEEP MODE Press 4 Up button or Down button to select ON or OFF Press Y SeLecT button to set the selection 10 Press Menu to exit the menu Personality This printer features automatic personality printer language switching ENWW AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job This is the default setting Use this setting unless you are experiencing problems PCL configures the printer to use Printer Control Language PDF configures the printer to print PDF files This option is only available the printer has sufficient memory PS configures the printer to use PostScript emulation Control panel 17 To set the personality Press Menu to open the menus Press Y Down button to highlight CONFIGURE DEVICE Press Y Select button to select CONFIGURE DEVICE Press Down but
246. tware program or a print queue or by pressing the Stop button on the printer control panel e lf the printer has not started printing first try to cancel the job within the software program that sent the print job e If the print job is waiting in a print queue or print spooler such as the Printers group on a Windows computer or Print Monitor on a Macintosh computer delete the job there e lf the print job is already printing press the Stop button The printer will finish printing any pages that are already moving through the printer and delete the rest of the print job If the control panel status lights continue to cycle after a job has been canceled the computer is still sending the job to the printer Either delete the job from the print queue or wait until the computer has finished sending data the printer will return to the ready state with the Ready light on Pressing Stop cancels only the current job in the printer If more than one print job is in printer memory Stop must be pressed once for each job ENWW Canceling a print job 57 Using the printer driver The printer driver provides access to the printer features and allows the computer to communicate with the printer This section provides instructions for printing when setting options are set from the printer driver If possible try to set printing features from the software program in which you are working or from the Print dialog box You can set the printer feature
247. type sleep delay printer personality language and jam recovery The printer control panel settings can also be changed from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows For more information see Using the embedded Web server Configuration settings seldom need to be changed Hewlett Packard Company recommends that only the system administrator change configuration settings Changing control panel settings For a complete list of menu items and possible values see Control panel menus Certain menu options appear only if the associated tray or accessory is installed For example the EIO menu appears only if an EIO card is installed To change a control panel setting 1 Press Menu to open the menus 2 Use 4 UP button or Down button to scroll to the menu that you want and then press yY SELEcT button 3 Some menus might have several submenus Use 4 Up button or Down button to scroll to the submenu item that you want and then press Y SeELeEcT button 4 Use 4 UP button or Down button to scroll to the setting and then press Y SELECT button Some settings change rapidly if 4 Up button or Down button is held down An asterisk appears next to the selection on the display indicating that it is now the default 5 Press Menu to exit the menu Printer driver settings override control panel settings Software p
248. ugh the Desktop Printer Utility The printer will not appear in the Chooser Problems with Mac OS 9 x The printer name or IP address does not show or verify in the Desktop Printer Utility The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that Printer USB or Printer LPR is selected in the Desktop Printer Utility depending on the type of connection that exists between the printer and the computer The wrong printer name or IP address is being used Check the printer name or IP address by printing a configuration page See Configuration page Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The PostScript Printer Description PPD file for the printer does not appear as a selection in the Desktop Printer Utility The printer software might not have been installed or was Make sure that the HP LaserJet 2400 series PPD is in the installed incorrectly following hard drive folder System Folder Extensions Printer Descriptions If necessary reinstall the software See th
249. uilt in duplexer and DUPLEX ON BINDING SHORT EDGE OVERRIDE NO A4 LETTER YES MANUAL FEED OFF Feeds the paper manually from tray 1 rather ON than automatically from a tray If MANUAL FEED ON and tray 1 is empty the printer goes offline when it receives a print job MANUALLY FEED PAPER SIZE appears on the printer control panel display EDGE TO EDGE NO Turns the edge to edge mode on or off for all OVERRIDE YES print jobs 166 Appendix B Control panel menus ENWW Allows the printer to print an A4 size job on letter size paper if A4 size paper is not loaded in the printer or vice versa ENWW FONT REGULAR DARK PRINT PS ERRORS Selects the version of Courier font to use REGULAR The internal Courier font available on the HP LaserJet 4 series printers DARK The internal Courier font that is available on the HP LaserJet III series printers Changes the number of characters that can be printed on a single line of A4 size paper NO Up to 78 10 pitch characters can be printed on one line YES Up to 80 10 pitch characters can be printed on one line Determines whether a PS error page prints or not OFF PS error page never prints ON PS error page prints when PS errors occur Configure Device menu 167 COPIES ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES Print Quality submenu COPIES Sets vertical spacing
250. us 770 800 nm Teho 5 mW Luokan 3B laser 218 Appendix F Regulatory information ENWW G service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 2410 2420 and 2430 series 1 year Return to Authorized Service Center HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been
251. use for the following tasks e Check the printer status e Configure the printer settings e View troubleshooting information e View online documentation You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network You must perform a complete software installation in order to use the HP Toolbox You do not have to have Internet access to open and use the HP Toolbox However if you click a link in the Other Links area you must have Internet access to go to the site that is associated with the link See Other links for more information Supported operating systems The HP Toolbox is supported for the following operating systems e Windows 98 2000 Me XP and Server 2003 e Mac OS X Version 10 2 or higher Supported browsers To use the HP Toolbox you must have one of the following browsers Windows e Microsoft Internet Explorer 5 5 or higher e Netscape Navigator 7 0 or higher e Opera Software ASA Opera 6 05 or higher Macintosh OS X only e Microsoft Internet Explorer 5 1 or higher e Netscape Navigator 7 0 or higher All pages can be printed from the browser Chapter 3 Managing and maintaining the printer ENWW NOTE ENWW To view the HP Toolbox 1 Open the HP Toolbox in one of these ways e On the Windows desktop double click the HP Toolbox icon e From the Windows Start menu click Programs and then click HP Toolbox e For Macintosh OS X on
252. utside Clean the outside of the printer with a cloth that has been dampened with water CAUTION Do not use ammonia based cleaners on or around the printer Cleaning the paper path and print cartridge areas Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems To clean the inside of the printer 1 Turn the printer off and unplug the power cord 2 Open the top cover CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Be careful not to touch the transfer roller the black rubber roller located underneath the print cartridge Skin oils on the roller can cause print quality problems 92 Chapter 3 Managing and maintaining the printer ENWW NOTE ENWW 4 With a dry lint free cloth wipe any residue from the paper path area and the print cartridge cavity 5 Reinstall the print cartridge and close the top cover If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place 6 Plug in the power cable and turn the printer on Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to
253. various pop up menus To change the print job default settings for example turn on Print on Both Sides by default Click Start click Settings and then click Printers or Printers and Faxes Right click the printer icon and then select Printing Preferences On the File menu click Print As you change settings on the pop up menu click Save Settings On the File menu click Print Change the settings that you want on the various pop up menus and then on the main pop up menu click Save Custom Setting These settings are saved as the Custom option To use the new settings you must select the Custom option every time that you open a program and print On the File menu click Print Change the settings that you want on the various pop up menus and then on the Presets pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print To change the configuration settings for example add a physical option such as a tray or enable disable a driver feature such as Allow Manual Duplexing Click Start click Settings and then click Printers or Printers and Faxes Right click the printer icon and then select Properties Click the Device Settings tab Click the desktop printer icon From the Printing menu click Change Setup Delete the printer and
254. ve administrator privileges Print a configuration page to make sure that the HP Jetdirect print server is configured correctly for the network See Configuration page On the second page locate the printer IP address You might need this address to complete network installation 2 Close all software programs that are open or running Insert the printer CD ROM into the CD ROM drive 4 Ifthe welcome screen does not open start it by using the following procedure 1 On the Start menu click Run 2 Type the following where X is the letter of the CD ROM drive x setup 3 Click OK When prompted click Install Printer and follow the instructions on the computer screen Click Finish when the installation is complete Restart the computer a ae p Print a page from any software program to make sure that the software is correctly installed Software 29 If installation fails reinstall the software If this fails check the installation notes and Readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com go lj2410_ software http www hp com go j2420_ software or http www hp com go lj2430_ software for help or more information To set up a Windows computer to use the network printer with Windows sharing You can share the printer on the network so that other network users can print to it See your Windows documentation to set up Windows sharing After the printer is shared install
255. wlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty Using genuine HP supplies ensures the availability of all HP printing features Print cartridge authentication The printer will let you know if a print cartridge is not a genuine HP print cartridge when you insert it into the printer If you believe that you purchased a genuine HP supply visit us at http www hp com go anticounterfeit Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it Always store the print cartridge in the proper environment The temperature should be between 20 C and 40 C 4 F to 104 F The relative humidity should be between 10 and 90 To prevent damage to the print cartridge do not expose it to light for more than a few minutes Managing the print cartridge 89 Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge When printing text at 5 coverage typical for a business letter the HP print cartridge lasts an average of 6 000 Q6511A or 12 000 Q6511X pages At any time you can verify life expectancy by ch
256. x To check the printer status and settings and to view troubleshooting information and online documentation use the HP Toolbox software You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network You must have performed a complete software installation to use the HP Toolbox See Using the HP Toolbox HP support and information for Macintosh computers Visit http www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates Visit http www hp com go mac connect for products designed specifically for the Macintosh user ENWW ENWW Table of contents 1 Printer basics Quick access to printer information sascseeddscicendgactonetteossandiewtsneicaenmacasaeoaebacs locnddendncedans oeecsaesaeeesesi 2 Uoer ode MIS seenen a E E EA E E E E AEE E S 2 Where to look for more information ccccceeccceececeesceceeeeceeeeeceucecsaeeeseaeesseeeeseeeesaneesaaees 2 PANO CONIOUTAUONS srera Ei a ei aE E E E EE i 3 Feature designations for the HP LaserJet 2400 series printer cccccsececeeeeeeeeeeeeeeees 3 PAME TAUTOS acreteeic meses seers erectirs sie oreo eens EEE EDE EEEE EE E EE EN 4 E EE E PA A E AE EE A E A E E AS A T E T P TT 8 HL GT eA ONS oiee E O E EE e e aE e E E T EE 9 CONAN NE aane a e A e e E aa ia e Ola Ol Dale FAY OUT srs anei ae aE aaie iioa i 10 Control panel buttons a serce seicaccicsiese

HP LaserJet 2400 Series printer User Guide

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