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NEO 100s Library User Guide

1. Enable DHCP IPv6 Disable DHCP IPv6 Set IP Address IPv4 Input IP Address _ Set IP Address IPv6 Input IP Address x 4 FH Set Subnet Mask Input Subnet Mask Set Prefix Length input Prefix H Set Gateway Address IPv4 Input Gateway 3 Set Gateway Address IPv6 Input Gateway x 4 i Use Configuration Configure Network Settings to set the network settings for the library NOTE The internet protocol IPv4 IPv6 or dual IPv4 IPv6 selection is used for the NEO 100s library IP address subnet mask gateway address time server address mail server address SNMP trap address and EKM server addresses Configure the network using the following settings Link Speed Ethernet duplex mode Auto 10BASE T Full 1OBASE T Half 100BASE TX Full 100BASE TX Half DHCP Dynamic Host Configuration Protocol Enable DHCP to have the library server or router negotiate the connection with the library e IPv4 Select to enable DHCP using the IPv4 protocol e Pv6 Select to enable DHCP using the IPv6 protocol P Address If DHCP is disabled set the IP address of the library manually e Pv4 Select to enter the library IP address using the IPv4 protocol e Pv6 Select to enter four library IP addresses using the IPv6 protocol 10400365 001 05 2012 2012 Overland Storage Inc 44 9 NEO 100s User Guide Using the Op
2. 8 i g 3 Configure the library access mode using the following settings Random Mode In random mode the library allows the server s host s application software to select any data cartridge in any order Sequential Mode In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the lowest Column Tier position through the highest cartridge position in your library for loading into the drive Loop Sequential mode with loop mode ON loads the cartridge in the lowest Column Tier cartridge position after the cartridge in the highest Column Tier cartridge position has been filled with data and sent back to its home position This allows endless backup operations without user interaction e Autoload Sequential mode with autoload mode ON loads the first available cartridge the lowest Column Tier cartridge position that contains a cartridge automatically if the library powers ON or resets with an empty drive If the library powers ON with a cartridge already in the drive sequential mode will start from the home position of that cartridge unless the host issues a rewind and unload command to the drive in which case the next cartridge 1n sequence will be loaded into the drive To start sequential mode if autoload is OFF use the Move Cartridge command to load the
3. Data Cartridges Write Once Read Many WORM Cleaning Cartridge Cartridge Memory Chip LTO CM e Bar Code Labels e Write Protect Switch 10400365 001 05 2012 2012 Overland Storage Inc 45 1 NEO 100s User Guide Data Cartridges Cartridge Care and Handling Environmental and Shipping Specifications for Tape Cartridges e Disposing of Tape Cartridges Ordering Media Supplies Data Cartridges When processing tape 1n the cartridges Ultrium Tape Drives use a linear serpentine recording format The native data capacity and recording format of Ultrium data cartridges is as follows Type Native Data Capacity Recording Format Ultrium 5 1500 GB Reads and writes data on 1280 tracks sixteen 3000 GB at 2 1 compression tracks at a time Ultrium 4 800 GB Reads and writes data on 896 tracks sixteen 1600 GB at 2 1 compression tracks at a time Ultrium 3 A00 GB Reads and writes data on 704 tracks sixteen 800 GB at 2 1 compression tracks at a time Ultrium 2 200 GB Reads and writes data on 512 tracks eight 400 GB at 2 1 compression tracks at a time Ultrium 1 100 GB Reads and writes data on 384 tracks eight 200 GB at 2 1 compression tracks at a time The first set of tracks sixteen for Ultrium 5 4 and 3 is written from near the beginning of the tape to near the end of the tape The head then repositions to the next set of tracks for the return pass This process continues until all tracks are w
4. Downloading Library Logs E Monitor System Download Library Logs System Summary Library Map E Manage Library Move Cartridges Data filename Browse Unload Drive Clean Drive Library State Download Inventory Configure Library User Access Physical Logical Matwarnrle Use Service Library gt Download Library Logs to download a tape library dump to file for use by support personnel to help troubleshoot a problem To download a library log 1 Take the library offline 2 Click Browse to display a dialog to enter a file name and to select a location to save the library log 3 Click Download to download the library log and save to a file Resetting the Library and Drives csse Reset Library Drive System Summary Library Map E Manage Library Move Cartridges Target device Library vv Reset Unload Drive Clean Drive il Library State Library i Inventory Drive OK i Configure Library User Access Physical Logical Network Encryption Date and Time Use Service Library gt Reset Library Drive to reset the library or the tape drive Select the target device and click Reset The library and tape drive status is displayed A dialog message is displayed when the unit has been reset The reset operation is only fully completed when the tape library is subsequently taken online 10400365 001 05 2012 2012 Overland Storage Inc 4 4 30 NEO 100s Use
5. If a tape cartridge must be disposed of in a secure manner you can erase the data on the cartridge by using a high energy ac degausser use a minimum of 4000 oersted peak field over the entire space that the cartridge occupies The tape should make two passes through the field at 90 degree orientation change for each pass to achieve complete erasure Some commercial degaussers have two magnetic field regions offset 90 degrees from each other to accomplish complete erasure in one pass for higher throughput Degaussing makes the cartridge unusable If you burn the cartridge and tape ensure that the incineration complies with all applicable regulations Ordering Media Supplies Extra tape cartridges and bar code labels can be obtained from Overland Storage 10400365 001 05 2012 2012 Overland Storage Inc 45 11 overland storage Chapter 6 Troubleshooting IMPORTANT Customer replaceable units Spares documentation is available from the Overland Expert Knowledge Base System http support overlandstorage com kb The entire NEO 100s library is a customer replaceable unit CRU The customer is responsible for the setup and maintenance of the library Warranty replacement of a registered NEO 100s library if required is provided by exchanging the old unit with a new unit everything except the power cord and rack kit correct The customer will be charged for on site service if a service contract is not in place When an er
6. 10400365 001 05 2012 2012 Overland Storage Inc 4 iv
7. OOD9 Magazine failed to unlock CHK OOD9 1 Cycle the power supply and try again Suspect the magazine or 2 Manually unlock the magazine remove the magazine sensor magazine from the library and inspect it for OODA Mail Slot failed to unlock CHK OODA damage 10400365 001 05 2012 Suspect the magazine or magazine sensor 2012 Overland Storage Inc If not damaged return it to the library and run Library Verify before resuming normal library operations If damaged replace the magazine lt 4B 9 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required OODD An error detected during bar CHK OODD 1 Initiate an inventory See Conducting a code reader firmware check Library Inventory on page 4 5 Operator Suspect the bar code reader Control Panel or Conducting a Library cable connection Inventory on page 4 18 Web User Interface 2 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc lt B 10 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required OOEO Write operation not finished CHK OOEO Cycle the power supply and try again within 1 ms when writing If the problem is corrected run Library Verify data to flash memory be
8. SAN SAS SCSI The Round Robin path selection policy causes all healthy paths to be used for I O Paths are used in a round robin order A router is a device that enables connectivity between Ethernet network segments Short for Storage Area Network Data storage connected to a network that provides network clients access to data using block level protocols To the clients the data storage devices appear local rather than remote An iSCSI SAN is sometimes referred to as an IP SAN Short for Serial Attached SCSI It is a point to point serial protocol that replaces parallel SCSI bus technology multidrop and uses the standard SCSI command set It has no termination issues supports up to 16 384 devices using expanders and eliminates clock skew It consists of an Initiator that originates device service requests a Target containing logical units that receives device service requests and a Service Delivery Subsystem that transmits information between the Initiator and the Target Short for Small Computer System Interface SCSI is an industry standard for connecting peripheral devices and their controllers to an initiator Storage devices are daisy chained together and connected to a host adapter The host adapter provides a shared bus that attached peripherals use to pass data to and from the host system Examples of devices attached to the adapter include disk drives CD ROM discs optical disks and tape drives In theory any SCSI de
9. 1 If not already performed run SAS Wrap Test from the Operator Control Panel The test will require that a proper Wrap Tool be installed at some point during the test procedure Ifthe wrap test fails replace the library and skip to Step 3 Otherwise continue with Step 2 if the wrap test passes 2 Usethe ITDT utility to evaluate connectivity from the HBA through the cabling to the drive ITDT does not require separate device drivers thus the Operating System has the ability to scan and find all the LTO devices that are attached IfITDT cannot successfully locate the LTO drive suspect cabling or HBA problems and skip to Step 4 e f ITDT successfully located the LTO drive proceed to Step 3 3 If ITDT successfully locates the L TO devices verify that the correct application device drivers and backup application software is properly installed 4 Ensure that all the required or latest available Operating System files and or updates DLLs PTFs and so on have been installed and applied Installation and Configuration Problems Problems encountered during the installation of the library are usually caused by improper application software configuration errors or an incorrectly configured operating system If the application software that you are using is not communicating with the library after installation check the following e Accessor locking screw Ensure that the Accessor locking screw on the rear panel of the
10. 6 4cm x 3 2cm pressure sensitive blue and light gray screen that provides an easy way to directly communicate with the unit It provides text and graphic messages and through the use of virtual buttons and sliders allows users to make changes to current settings A security category such as no access read only or read write that determines what operations a user or group can perform on folders or files Short for Proof of Purchase The number used to obtain a license key for an upgrade to third party applications 10400365 001 05 2012 2012 Overland Storage Inc 4x NEO 100s User Guide Port Name This is an eight byte hexadecimal number uniquely identifying a single host HBA port It incorporates the World Wide Name and two additional bytes that are used to specify the format and indicate the port number Portal A target s IP address together with its TCP port number POSIX Short for Portable Operating System Interface A set of standard operating system interfaces based on the Unix operating system The need for standardization arose because enterprises using computers wanted to develop programs that could run on multiple platforms without the need to recode Preferred Path The preferred path is the default path When the path selection policy is set to Failover Failback the preferred path is always used if it is available If the preferred path fails I O switches to another path If it is later restored I O switches
11. switch is set so that data can be written to the tape See Write Protect Switch on page 5 7 4c 3 NEO 100s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 10 No removal Set when the tape drive receives an Refer to the documentation for your server s UNLOAD command after the server operating system prevented the tape cartridge from being removed 11 Cleaning media Set when a cleaning tape is loaded No action required Status only into the drive 12 Unsupported format Set when a non supported cartridge Replace the invalid cartridge with a type is loaded into the drive or when supported tape cartridge the cartridge format has been corrupted 14 Unrecoverable Set when the operation failed Do not attempt to extract the tape cartridge snapped tape because the tape in the drive Contact Overland Technical Support snapped 15 Cartridge memory Set when a cartridge memory CM Replace the tape cartridge chip failure failure is detected on the loaded tape cartridge 16 Forced eject Set when a tape cartridge was No action required Status only unloaded manually while the drive was reading or writing 17 Media loaded is Read Set when a cartridge marked as No action required Status only only format read only is loaded into the drive The flag is cleared when the cartridge is ejected 18 Tape directory Set when the tape drive detects that Re read all data from the t
12. PUT command Suspect the drive or X motor 10400365 001 05 2012 2012 Overland Storage Inc lt 4 B 5 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required O07F Drive I F or connection error CHK O07F 1 Reseat all cables See Reseating Cables occurs during a PUT on page 6 9 operation or GET operation 2 Cycle the power supply and try again Suspect the drive e If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 0080 X movement error 1 CHK 0080 1 Check the Accessor locking screw and During X movement the remove it if it is installed See Removing target stop position s origin the Accessor Locking Screw on page 3 5 sensor error detected 2 Cycle the power supply and try again Suspect the X origin sensor e f the problem is corrected run Library or X motor Verify before resuming normal library 0081 X movement error 2 CHK 0081 operations If the problem persists contact Overland During X movement a motor Technical Support sync error detected Suspect the X encoder sensor or X motor 0082 X movement error 3 CHK 0082 During initialization a motor sync error detected Suspect the X encoder sensor or X motor 0083 During an eject operation or CHK 0083 move operation to a storage position the X origin sensor could not be detected Suspect the
13. The active slots are always enabled starting with the lowest numerical cartridge position number in the magazine which is located at the drive end of the cartridge magazine Place cleaning cartridges in inactive cartridge positions for use by the auto cleaning function Do not store data or cleaning cartridges in the Mail Slot Column 5 Tier 1 if the Mail Slot is enabled 3 Put the magazine back into the library Wait for the library inventory to complete before proceeding to the next step 4 Press CANCEL to return to the top level menu 10400365 001 05 2012 2012 Overland Storage Inc 43 22 NEO 100s User Guide Verifying Library and Drive Operation Verifying Library and Drive Operation To verify the library is operating correctly 1 From the top menu screen on the Operator Control Panel press DOWN to select Service and press SELECT 2 Press DOWN to select Diagnostics and press SELECT Select Run Library Verify press SELECT and follow the on screen instructions If there is a cartridge in a drive the library moves the cartridge to its home position or to the Mail Slot if the home position is not known 4 When prompted insert a customer supplied scratch cartridge into the Mail Slot When the scratch cartridge is loaded the bar code reader reads the bar code label on the cartridge and stores it for later comparison The cartridge is then moved to the tape drive where the drive runs its own write read verify
14. The library may be capable of operating at elevated temperatures for an extended period however the temperature could shorten the useful life of media that is stored in the library If media is stored in the library for more than 10 hours the storage temperature requirements for media should be met It should be assumed that media stored in the library is approximately 2 degrees above ambient temperature when the library is powered ON 2012 Overland Storage Inc 4 A 1 NEO 100s User Guide Operational Specifications Operational Specifications Operational specifications based on tape drive Parameter Model With LTO 5 Model With LTO 4 Maximum storage capacity 13 5 TB 27 TB with 2 1 7 2 TB 14 4 TB with 2 1 compression compression Maximum number of data cartridges 9 including an optional Mail Slot Drive types Ultrium 5 Half Height Ultrium 4 Half Height Sustained native data transfer rate 140 MB s 280 MB s with 120 MB s 240 MB s with 2 1 compression 2 1 compression Interface 6 Gb s SAS 6 Gb s SAS Acoustical specifications Parameter Measurement Idling acoustical noise sound power level LwAD in Bels 1 Bel 10 dB 6 6 Maximum acoustical noise sound power level LwAD in Bels 1 Bel 10 dB 6 8 Product Environment The NEO 100s library is designed to operate in a general business environment The library meets the acoustical requirements for general business area category 2D Category 2D states th
15. UDP is an alternative to the Transmission Control Protocol but unlike TCP does not guarantee reliability or ordering of data packets Short for Universal Naming Convention In a network a way to identify a shared file in a computer without having to specify or know the storage device it is on In the Windows OS the UNC name format is as follows server name share name path file name Short for Uninterruptible Power Supply A device that allows a computer to keep running for a short time when the primary power source is lost It also provides protection from power surges A UPS device contains a battery that starts when the device senses a loss of power from the primary source Short for Uniform Resource Locator A Web address USB is short for Universal Serial Bus A USB port is a hardware interface for low speed peripherals such as the keyboard mouse joystick scanner printer and telephony devices Short for Virtual LAN It consists of a network of computers that behave as if they are connected to the same wire even though they may actually be physically connected to different segments of a LAN 10400365 001 05 2012 2012 Overland Storage Inc 4 xv NEO 100s User Guide Web User Interface A Web based utility used for configuration and ongoing maintenance such as monitoring server conditions configuring email alerts for key events or for SNMP management Windows Domain Authentication Windows based networks use
16. cleaning cartridge In addition the bar code includes the two character media type identifier Lx where x equals 1 2 3 4 or 5 L identifies the cartridge as an LTO cartridge and the number represents the generation of cartridge for that cartridge type Tape cartridges can be ordered with the labels included or with custom labels To order tape cartridges and bar code labels see Ordering Media Supplies on page 5 11 The bar code for usage in the LTO tape library must meet predefined specifications They include but are not limited to Sixor eight the default uppercase alphanumeric characters where the last two characters must be L5 L4 L3 L2 or L1 e Label and printing to be non glossy Nominal narrow line or space width of 0 423 mm 0 017 in Wide to narrow ratio of 2 75 1 Minimum bar length of 11 1 mm 0 44 in This table shows which cartridges and VOLSERs are compatible with the Ultrium 3 4 and 5 tape cartridges Tape Drive Cartridges VOLSER Ultrium 5 Data Cartridge x5 Ultrium 5 WORM Cartridge XXXXXXLV Ultrium 4 Data Cartridge XXXXXXL4 Ultrium 4 WORM Cartridge XXXXXXLU Ultrium 3 Data Cartridge XXXXXXL3 Ultrium 3 WORM Cartridge XXXXXXLT Ultrium 2 Data Cartridge XXXXXXL2 Ultrium 1 Data Cartridge XXXXXXL1 LTO Ultrium Cleaning Cartridge CLNxxxLx An Ultrium 3 Tape Drive must have a minimum firmware level of 54xx for it to be compatible with the WORM cartridge W
17. displayed at the same time on the Operator Control Panel display 10400365 001 05 2012 2012 Overland Storage Inc 41 2 NEO 100s User Guide Physical Library Cartridge Magazine This graphic illustrates the tape cartridge magazine that goes down the center of the library Number Description Cartridge location references as they appear in the Library Map Ba Cartridge magazine Magazine handle Configurable as Mail Slot The following figure shows the cartridge location label Kll and ruler H that appear on the top of the cartridge magazine The ruler provides an indication of the distance when opening or withdrawing the magazine to the end of the magazine before it clears the front edge of the library To prevent dropping the magazine support both ends of the magazine before it clears the front edge of the library 82920057 10400365 001 05 2012 2012 Overland Storage Inc 41 3 NEO 100s User Guide Physical Library Rear Panel This graphic illustrates rear panel components Number Component Description Power connector The library connects to a 110 220 volt AC power supply B Power switch The library is powered ON when the power supply switch on the rear panel is ON the library has no independent power switch on the front panel Move switch to OFF O to power it OFF EH SAS host interface connector Serial attached SCSI host interface cable connection Th
18. performed from this screen The Web User Interface offers some of the same functionality as the Operator Control Panel using a web browser for remote access to the library For more information on both these interfaces see Chapter 2 User Interfaces 10400365 001 05 2012 2012 Overland Storage Inc 41 1 NEO 100s User Guide Physical Library Number Component Description BH Control Key buttons The Control Keys buttons are located to the right of the Operator Control Panel LCD display on the front of the library UP The upper left button is used to scroll upward through menu items DOWN The lower left button is used to scroll downward through menu items CANCEL X The upper right button is used to cancel a user action and return to the previous menu screen SELECT The lower right button is used to display a sub menu or force an accessor action Cartridge magazine The tape library has a single cartridge magazine that can hold up to 9 data cartridges or 8 data cartridges with a one slot Mail Slot See Cartridge Magazine on page 1 3 Column 5 Tier 1 in the cartridge magazine can be configured as a one slot Mail Slot Column 5 Tier 2 in the cartridge magazine is reserved for the exchange position and can be accessed by the library only The Mail Slot is used to import and export cartridges without interrupting normal library operation Beginning with Column 4 a minimum of one column
19. 4 7 SANEA Mars TEIN Y EE 4 10 USING TNE Web UserInterfice oo iore CE RH e er TOO EIE CD RU EIU EE 4 13 Monitonng me LOY P 4 13 MENG GING me LIDIONY aeaa aeea nan E ani aniniari canonical 4 16 COniQunng Ne Bore RR 4 18 SETVICING THE LIDKONY T TRIP 4 27 Chapter 5 Media Data COMM GSS suisses veneni eter eene e ee HEEL MERE cutai RA AEAN NANETA 5 2 Cartridge Compatibility sareari rara aen iai annia nata ananas tatnen atas nata sata asa taa Ra tasse tasas soa ENEA 5 3 COD GGCIY SCONO Pu M 5 3 Write Once Read Many WORM recie eee xe eese ecd eve P Yee ga e X e e Lau 5 3 le Nem M 5 3 Data Securily on WORM MGGIG PE 5 3 WORMY Mieglidi EITOIS cedente ro rte e eid ree e dee tee ae Ere ae ade diee ond e eoa 5 4 Requirements f r WORM Capability tret rto e teer er e EO E Pe Ei ECCE EET e 5 4 CIEGNING CONG o LT 5 4 Cartndge Memory Chip EIQsGM i Ero Iota EE EE FREUE E HERO EARUM RERO EU RARE DUAE nanan dined 5 4 BarCode Edbels ucro ee m e On ee e e ro a Eee RE e ee n ee Ee OR Ee ER UE Pea 5 5 Guidelines for Usirig Bar Code Labels uic e irran EAA 5 6 WIITG PROTE CT o WICI PE ENA 5 7 Cartridge Care and Handling tct t tte entente there Ree ROT ETHER XRT EHE ER RT REOR TR RS 5 7 Provide MANINO saroia are den dtr dte dte delutetuien iet ddi teca netten tU Nd AI ee 5 7 Ensure Proper Packaglirig ioco oriente irr taa E
20. Empty Loading or Ejected when the drive is empty loading media or media is ejected unloaded in the drive It displays Cleaning when the cleaning cartridge is in the drive and Initializing while initializing 10400365 001 05 2012 2012 Overland Storage Inc 44 14 NEO 100s User Guide Using the Web User Interface Mail Slot Enabled or Disabled e Auto cleaning Enabled or Disabled Magazine status Inserted or Open Library mode Random or Sequential In Sequential mode Loop and Auto load mode are also displayed Ethernet information Status e Protocol P addresses e DHCP Enabled or Disabled e Subnet mask Gateway address Library Worldwide node name MAC address Link speed NTP server SNMP trap e Email address Cartridge Cartridge label detected by the bar code reader Media status OK Degraded or Failed Remaining uses for cleaning cartridges When a cleaning cartridge is added to the library Mail Slot or cleaning slot the remaining uses will be displayed as 50 The actual remaining uses will be updated when the cleaning cartridge is loaded into the tape drive See Cleaning Cartridge on page 5 4 e Column n Tier n Slot type Storage I O Station or Cleaning Element address Drive information Status OK Degraded or Failed Drive Status displays Empty Loading or Ejected when the drive is empty loading media or media is ejected unloaded in the drive It displays Cleanin
21. LEDs See Interpreting Front the DHCP server failed Panel LEDs on page 6 8 2 Confirm the DHCP server settings 3 Reseat all cables See Reseating Cables on page 6 9 4 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists contact Overland Technical Support 0011 Time acquisition from the 1 Observe LEDs See Interpreting Front Panel NTP server failed LEDs on page 6 8 2 Confirm the time server settings 3 Reseat all cables See Reseating Cables on page 6 9 4 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 0020 LDI I F error 1 Observe LEDs See Interpreting Front Panel Transmit data abnormality LEDs on page 6 8 detected NAK reception 2 Reseat all cables See Reseating Cables 0021 LDI I F error ibus aid Receive timeout detected 3 Cycle the power supply and try again ACK NAK reception If the problem is corrected run Library Verify before resuming normal library 0022 LDI I F error E operations Response packet reception If the problem persists contact Overland timeout detected Technical Support 0023 LDI I F error ENQ receive timeout detected 0024 LDI I F error 10400365 001 05 2012 Receive data abnormality detected 2012 Overland Stor
22. Library Verify diagnostics Lee Diagnostics Run Library Verify Use Service gt Diagnostics gt Run Library Verify to test the library and drive hardware communications and the read write capability of the library a29z0088 IMPORTANT Library Verify is the most critical and most frequently used test and should be executed after all maintenance procedures to ensure correct library performance NOTE Running the Library Verify diagnostic test will unload tape cartridges in the drives if the host application has not already done so To run library verification diagnostic tests 1 Select Run Library Verify and press Enter Follow the on screen instructions If there is a cartridge in the drive the library moves the cartridge to its home position or to the I O Station if the home position is not known 2 When prompted insert a scratch cartridge into the Mail Slot When the scratch cartridge is loaded an inventory is conducted and the bar code reader reads the bar code label on the cartridge and stores it for later comparison The scratch cartridge is then moved to the tape drive where the drive runs its own write read verify test When the test is done the library tells the drive to eject the scratch cartridge and then the cartridge is moved back to the I O Station The bar code is read again and compared with the value stored earlier 3 When prompted remove the scratch cartridge from the Mail Slot The result of
23. Open Cartridge Memory LTO CM chip El that contains information about the cartridge and the tape such as the name of the manufacturer that created the tape as well as statistical information about the cartridge s use The LTO CM enhances the efficiency of the cartridge For example the LTO CM stores the end of data location which when the next time this cartridge is inserted and the Write command is 1ssued enables the drive to quickly locate the recording area and begin recording The LTO CM also aids in determining the reliability of the cartridge by storing data about its age how many times it has been loaded and how many errors it has accumulated Whenever a tape cartridge 1s unloaded the tape drive writes any pertinent information to the cartridge memory The storage capacity of the LTO Generation 5 and 4 LTO CM is 8160 bytes LTO Generations 3 2 and 1 have an LTO CM capacity of 4096 bytes 10400365 001 05 2012 2012 Overland Storage Inc 45 4 NEO 100s User Guide Bar Code Labels Bar Code Labels A bar code label contains A volume serial number VOLSER that is human readable A bar code that the library can read NOTE The tape drive does not require bar code labels but you should use labels for tape cartridge identification purposes When read by a library s bar code reader the bar code identifies the cartridge s VOLSER to the library The bar code also tells the library whether the cartridge is a data cartridge or
24. Time HH MM SS 03 40 50 ee Auto Adjustment by PC Every 1minute v Start ogical Network Encryption mL n Notifications Use Configure Library gt Date and Time to configure the date and time settings using one of three methods The date and time can be automatically updated using a remote NTP time server over the network Alternatively the date and time can be synchronized with the clock on your host computer And lastly that date and times can be set manually NOTE Selecting the Refresh button will refresh the date and time If you choose to manually set your date and time you will need to reset the date and time after power cycling the library and after a library reset When power cycling the library wait 10 seconds after the power is OFF before powering ON again The NEO 100s library communicates with an NTP server with the following conditions e Client server basis operation e UDP User Datagram Protocol to access the NTP server Does not use authentication keys e Library polling is every 12 hours Configure the date and time using the following settings NTP Server Enables time and date control using a time server on the network e NTP server address The IP address of the time server IPv4 and IPv6 addresses are supported depending on the TCP IP settings Hostnames can be entered instead of numerical IP addresses if Use DNS is selected in the Network settings Time zone The time zone rela
25. X origin sensor or X motor 0084 During initialization the X CHK 0084 origin position could not be detected Suspect the X origin sensor or X motor 0088 X calibration error 1 CHK 0088 During X calibration centering sensor OFF condition could not be detected 0089 X calibration error 2 CHK 0089 During X calibration centering sensor ON condition could not be detected OO8F During X operation the CHK OO8F 1 Confirm the magazine is closed cartridge magazine was 2 Cycle the power supply and try again removed Suspect the If the problem is corrected run Library magazine set sensor Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc 4 B 6 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required OOBO Failed to detect media in the CHK OOBO 1 Confirm the media is compatible Accessor at completion of 2 Cycle the power supply and try again GET operation Suspect the If the problem is corrected run Library inii sensor A Motor or Verify before resuming normal library operations e If the problem persists contact Overland Technical Support OOB1 No media is contained in the CHK OOB1 Cycle the power supply and try again specified cell Cell Empty e If the problem is corrected run Library Verify Suspect the centeri
26. a domain controller to store user credentials The domain controller can validate all authentication requests on behalf of other systems in the domain The domain controller can also generate encrypted challenges to test the validity of user credentials Other systems use encrypted challenges to respond to CIFS SMB clients that request access to a share WINS Short for Windows Internet Naming Service The server that locates network resources in a TCP IP based Windows network by automatically configuring and maintaining the name and IP address mapping tables Workgroup A collection of computers that are grouped for sharing resources such as data and peripherals over a LAN Each workgroup is identified by a unique name 10400365 001 05 2012 2012 Overland Storage Inc lt xvi overland storage Index Symbols gt menu flow indicator PR iv A access mode Operator Control Panel 4 8 Web User Interface 4 20 accessor locking screw 1 4 3 5 6 7 accessor statistics 4 32 activate warranty 3 24 active slots 3 11 Operator Control Panel 4 7 Web User Interface 4 20 alert definitions PR iv amber LED 2 2 attaching cables 3 5 Attention LED 2 3 6 2 auto clean setup Operator Control Panel 4 7 Web User Interface 4 19 Auto Cleaning 3 11 autoload mode 3 10 B bar code label length WUT 4 19 bar code reader accessor 1 5 C cabling attaching 3 5 cartridge magazine 1 3 change library state Operator Control Panel 4 6 W
27. back to the preferred path Protocol A standardized set of rules that specifies the format timing sequencing and or error checking for data transmissions PTP Short for Point to Point PTP is the common mode of attachment to a single host PTP is sometimes used to attach to a Fibre Channel switch for SAN connectivity Public Access Share A share that allows all users read write access to the filesystem Quota A limit on the amount of storage space on a volume that a specific user or NIS group can consume Restrict Anonymous A Windows feature in which anonymous users cannot list domain user names and enumerate share names Microsoft has provided a mechanism in the Registry called restrict anonymous for administrators to restrict the ability for anonymous logon users also known as NULL session connections to list account names and enumerate share names RETMA Short for Radio Electronics Television Manufacturers Association It is the common name given for a 19 inch distribution frame rack for mounting components RMU Short for Remote Management Utility It is an interface built into the unit that provides remote access to and configuration of the library through an Ethernet port It hosts a dedicated protected website that can be accessed by a web browser using the IP address assigned See Web User Interface 10400365 001 05 2012 2012 Overland Storage Inc lt q xi NEO 100s User Guide Round Robin Router
28. called a drive sled The drive sled is a customer replaceable unit CRU and is designed for quick removal and replacement of a tape drive Both half height tape drives either support two SAS SFF 8088 connectors that are compatible with SAS 1 cables or one LC Fibre Channel connector Speed Matching To improve system performance the Ultrium 4 and Ultrium 5 tape drives use a technique called speed matching to dynamically adjust its native uncompressed data rate to the slower data rate of the attached server Channel Calibration The channel calibration feature of the Ultrium 4 and Ultrium 5 tape drives customizes each read write data channel for optimum performance The customization enables compensation for variations in the recording channel transfer function media characteristics and read write head characteristics Power Management The Ultrium 4 and Ultrium 5 tape drives feature a power management function that controls the drive s electronics so that part of the electronics completely turn OFF when circuit functions are not needed for the drive s operation 10400365 001 05 2012 2012 Overland Storage Inc 41 7 NEO 100s User Guide Media Media The NEO 100s library uses Ultrium Tape Cartridges that provide up to 1500 GB native capacity up to 3000 GB with 2 1 hardware data compression for Ultrium 5 tape drives and 800 GB native capacity up to 1600 GB with 2 1 hardware data compression for Ultrium 4 tape drives L
29. contact your Marketing Representative Device drivers enable the drive to interact with a variety of servers To properly install a device driver if required refer to the installation technical bulletin on the NEO 100s support website For applications that use other device drivers see the application s documentation to determine which drivers to use Overland Storage maintains the levels of device drivers and driver documentation for the tape drives on the Internet You can access this material at the web site http docs overlandstorage com neo NOTE The device driver for System i servers is included in the OS 400 operating system 10400365 001 05 2012 2012 Overland Storage Inc 4 A 3 overland storage Appendix B Error Codes When an error occurs during operation of the NEO 100s library the library stops the current operation and displays an error code on the Operator Control Panel Unless otherwise noted try to resolve the problem by cycling power to the library and retrying the last operation NOTE When power cycling the library wait 10 seconds after the power is switched OFF before powering ON again Topics in Error Codes Library Error Codes Drive Error Codes e Web User Interface Error Messages Trap Definitions Types Library Error Codes Code H Description Panel Indication Action Required 0000 No valid error code 1 Upgrade reinstall firmware and try again
30. descriptions in this section Top Level Commands Configuration Unlock I O Station Move Cartridge I1 Configure Library View Error Status Unlock Magazine 1 Unload H Configure Auto Cleaning Diagnostics Commands Clean Drive Configure Network Settings View Firmware Revision Configuration Inventory r1 Configure Op Panel Settings Telnet Service Port View Current Information el Move to Ship Position H View Settings t Peas rg Technical Service Reboot Drive Set Default Logout Reboot Library t enabled Change Library State Monitoring the Library Viewing Configuration Settings Configuration Use Configuration View Settings to display a list of the library configuration settings 8 g 3 e Library settings e O Station Mail Slot On Off e Auto cleaning On Off Number of cleaning slots when Auto cleaning is enabled Operator Control Panel back light setting Network settings Link speed P address protocol e Pv4 settings IP address subnet mask address gateway address DHCP Pv6 settings IP address gateway address prefix length DHCP stateless Auto configuration Drive settings Model number Viewing Current Information View Current Information Use View Current Information to display the network settings information The settings displayed comprises the following Network s
31. detection and flow of message units to and from the connected systems N_Ports are end ports in virtual point to point links through a fabric for example N_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch NAT Short for Network Address Translation A technique for passing network traffic through a router whereby one set of IP addresses is used on one side of the router and another set of addresses is used on the other side This is done to avoid address conflicts and to increase the address space of the internal network NDMP Short for Network Data Management Protocol A protocol standard used by some Network Attached Storage systems to provide an industry standard means to do backup and restores of the NAS system without the need for 3rd party agents to be installed on the NAS device Also see NDMP org for further details NIC Short for Network Interface Card A board that provides network communication capabilities to and from a computer 10400365 001 05 2012 2012 Overland Storage Inc 4 ix NEO 100s User Guide NIS NL_port Node Node Name NTFS NTP NVRAM OCP Permissions PoP Short for Network Information Service A network naming and administration system for smaller networks that was developed by Sun Microsystems NIS is a later version that provides additional security and other facilities A Node Loop port is capable of arbitrated loop functions and protocols An NL_Por
32. erret eene n ree EN P eee E ode ec re ees 3 13 Contigurng Trdp NoOTIIOCOTIOFIS scooter err tr acere eee ee e RD Pe Ua eder esae epe e e ep ey ous 3 14 M aridgirig User ACCESS aurere a en c me ce RERO EE EHE CHER b E EE erbe ree ed eoe petas 3 16 Saving the Bibrary C onfIG UI CTIOFI 55 555 5 2 rper Er E Fee era rove Ere Tr EE I EF DEAE REESE RR AERE TER Po EYE 3 17 Configuring Your Library using the Operator Control Panel sse teretes 3 18 Loggingiin To The Operator Control Paneles rotes rt eot e E HERE REUS 3 18 CONTIQUMMG NETWORK Settings serrera neoon o elencate ees steve bete ede eR e nb 3 18 Conrigurnng LHDrory SETTINGS sasesana D ERR EPOR OT EDEN PUER rU EE EPR ERO IUE 3 20 Populating the Library wr COMMAGSS 2 2 tette tacet aanas EH M Eee rece E Musae uns 3 21 Verifying Library and Drive Operation sssusa aiai thinner enn a iaa 3 23 Mfe Iomer atleleaea M ERA 3 23 Registering ior Support NOolTICOTIOT iced iecore drin tene tane IER Ee HEAT SERERE AER conve sacsesacstoa SEXIES E HE Re EPA eos 3 24 Chapter 4 Operations Maps OF Command Levels trt p ee re EE RU EH Pe re UA EO e P loses NP UE cipe vet 4 Operator contol Pane sco i RERO pe eee tom E DER ER EO EY RYE ER EYE HERR ENS 4 Web User MerCi EE 4 2 Using the Operator Control POFel tee eid tee eae iaaa ee Ene tee ee I ev inm rege a 4 3 Monitoring TNS LDA cci reta RYE A EA ERU ERREUR RETE R 4 3 MOGNGGING TAS LIDIONY PET 4 4 COnPMQUMAG TNS B o ro o C
33. first cartridge into the drive The sequence starts from the home position of that cartridge Cartridges need not be in contiguous slots To stop sequential mode use the Move Cartridge command to unload the drive This cancels sequential mode the next sequential cartridge is NOT loaded To restart sequential mode use the Move Cartridge command again to load a cartridge the loading sequence will resume from the home position of that cartridge Configuring Date and Time Settings Configuration Configure Library Configure Date Time t Set Date a2970083 Set Time 10400365 001 05 2012 2012 Overland Storage Inc 44 8 NEO 100s User Guide Using the Operator Control Panel Use Configuration Configure Library Configure Date Time to set the date and time on your library manually after a power disruption and when daylight savings time starts and ends The date is set in MM DD YYYY format and the time is set in 24 hour HH MM SS format The current date and time can also be controlled automatically using a network based Network Time Protocol NTP server Configuring Network Settings Configure Network Settings i Set Auto Negotiation H Set 10 Base T Full j Set 10 Base T Half Set 100 Base T Full Set 100 Base T Half Configure DHCP H Configure DHCP IPv4 Enable DHCP IPv4 Disable DHCP IPv4 Configure DHCP IPv6
34. for the interval entered in the Number of Minutes field is displayed The summary can be filtered to trace data for specific system logs Click Refresh to read the system trace data from the tape library The information displayed in the system trace data comprises Index number Date and time of event e Sense data Downloading Drive Logs E Monitor System Download Drive Logs System Summary 2 Library Map E Manage Library Normal data filename Browse Move Cartridges Unload Drive Force data filename Browse Clean Drive Library State Download Inventory 4 Configure Library User Access Physical Logical Network Use Service Library Download Drive Logs to download a tape drive dump to file for use by support personnel to help troubleshoot a problem To create a drive dump you must create both normal dump data currently stored in flash and force dump data currently stored in memory and moved to flash NOTE Both filename fields must be entered and the filenames must be unique To download a drive log 1 Take the library offline 2 For each type of dump normal or forced click the corresponding Browse button to display a dialog to enter a file name and to select a location to save the drive log 10400365 001 05 2012 2012 Overland Storage Inc 4 4 29 NEO 100s User Guide Using the Web User Interface 3 Click Download to download the drive log and save to a file
35. housing The Move Cartridge command moves the cartridge from the drive to another location Moving a tape cartridge from a drive to another location both unloads and moves the cartridge in a single action Unload when library is in Sequential mode The cartridge in the drive is unloaded from the tape head mechanism and returned to the cartridge home position Press SELECT to unload the cartridge from the tape head mechanism Cleaning the Drive Manually Commands canoe Use Commands gt Clean Drive to clean the tape drive manually using a cleaning cartridge located in either a cartridge storage position or the Mail Slot a29z0072 Press SELECT to move the cleaning cartridge to the drive and start drive head cleaning The cleaning cartridge is returned to its home position when cleaning is finished Conducting a Library Inventory Commands Use Commands gt Inventory to force the library to execute an inventory of the cartridge magazine accessor and tape drive to refresh the library map An inventory is conducted automatically when power is first turned ON or when the cartridge magazine is removed and reinserted a29z0073 10400365 001 05 2012 2012 Overland Storage Inc 44 5 NEO 100s User Guide Using the Operator Control Panel Press SELECT to conduct the inventory Taking the Library Online Offline Commands Ly Change Library State eee H Set Library Online f Set
36. label from the label sheet carefully Do not stretch the label or cause the edges to curl e Position the label within the recessed label area El e With light finger pressure smooth the label so that no wrinkles or bubbles exist on its surface e Verify that the label is smooth and parallel and has no roll up or roll over The label must be flat to within 0 5 mm 0 02 in over the length of the label and have no folds missing pleces or smudges e Do not place other machine readable labels on other surfaces of the cartridge They may interfere with the ability of the drive to load the cartridge 10400365 001 05 2012 2012 Overland Storage Inc 45 6 NEO 100s User Guide Write Protect Switch Write Protect Switch 6780026 The position of the write protect switch on the tape cartridge Ell determines whether you can write to the tape If the switch is set to The locked position solid red data cannot be written to the tape The unlocked position black void data can be written to the tape If possible use your server s application software to write protect your cartridges rather than manually setting the write protect switch This allows the software to identify a cartridge that no longer contains current data and is eligible to become a scratch blank data cartridge Do not write protect scratch blank cartridges the tape drive will not be able to write new data to them If you must manually set the write pr
37. library has been removed before powering on the library See Removing the Accessor Locking Screw on page 3 5 10400365 001 05 2012 2012 Overland Storage Inc 456 7 NEO 100s User Guide Interpreting Front Panel LEDs e HBA LUN 0 1 support A single ID will address both drive and library since the drive is LUN 0 and the library is LUN 1 These models require an HBA that supports LUN scanning which must be enabled at the HBA Cable connections Ensure that there are no bent pins on cables and that all connections are securely fastened e SAS cables and interposers Ensure that SAS cables and interposers if any are properly attached See Attaching the Cables on page 3 5 Backup application installation Refer to the documentation included with your backup application software for instructions on how to verify proper installation Device driver installation Ensure that the proper device driver if applicable is installed for the library NOTE Many backup applications use their own drivers for the library and drive Before installing a driver make sure it will not be in conflict with the software Contact your backup application vendor for this information Review the information in Chapter 3 Installation amp Configuration to determine if a step was missed or misread If you are still experiencing difficulty installing or configuring your library contact Overland Technical Support IMPORTANT Do not
38. logical settings 3 10 map 4 14 name setup 3 11 4 19 physical settings 3 11 4 19 settings 3 20 verification 3 23 Library Verify option 3 23 4 11 library drive firmware update 4 31 10400365 001 05 2012 loading cartridges 3 18 localinterface 2 1 location criteria 3 1 log history summary 4 28 logging in Operator Control Panel 2 4 Web User Interface 2 6 logicallibrary settings 3 10 loop mode 3 10 LUNs 1 8 M Mail Slot 4 19 Management Information Block MIB 1 6 C 1 map of Operator Control Panel 4 1 map of Web User Interface 4 2 media supported 1 8 menu flow indicator PR iv move cartridges Operator Control Panel 4 5 Web User Interface 4 16 N NEBS certification PR vi network access 3 8 3 18 network settings Operator Control Panel 3 18 4 3 4 9 Web User Interface 3 11 network settings WUI 4 21 Network Time Protocol NTP 1 6 O OCP Operator Control Panel 2 1 online library 3 23 Operator Control Panel OCP Attention LED 2 3 Clean LED 2 3 Error LED 2 38 layout 2 1 LEDs 1 2 library settings 3 20 map 4 1 modes 2 2 network settings 3 18 power ON display 2 2 2012 Overland Storage Inc 4 ii NEO 100s User Guide preferences 4 10 Ready Activity LED 2 3 screenelements 2 5 operator interventions viewing 4 27 Overland Technical Support PR iii P park accessor 4 6 physical library settings 3 11 power management drives 1 7 power OFF library 4 6 power ON display 2 2 power sour
39. magazine is opened using the Operator Control Panel To populate the library with data and cleaning cartridges complete the following procedure 1 From the top menu screen on the Operator Control Panel press DOWN to select Unlock Magazine and press SELECT 2 Insert cartridges in the magazine 10400365 001 05 2012 2012 Overland Storage Inc 4 3 21 NEO 100s User Guide Populating the Library with Cartridges NOTE A blue release gate Efl in the top left corner of each column in the cartridge magazine prevents each cartridge from falling out of the front of the magazine When manually releasing the gate with one hand position your other hand in front of the column opening to prevent cartridges being ejected by the internal column spring I TIT ri m a2920101 NOTE Column 5 Tier 2 is reserved as the exchange position This position is accessible by the library only A locking mechanism prevents insertion of a cartridge into the reserved slot Each cartridge must be inserted with the indicator arrow on the leading edge of the upper surface of the cartridge pointing towards the cartridge magazine NOTE Do not rely on the bar code label orientation if attached to provide an indication of the correct cartridge orientation The bar code label should be right side up if attached correctly 3 14 The Auto Cleaning function can be enabled only if the number of active slots is less than the maximum available slots
40. of transferring data between modules and adapters or between an adapter and SCSI devices A channel topology network consists of a single cable trunk that connects one workstation to the next in a daisy chain configuration All nodes share the same medium and only one node can broadcast messages at a time Short for Certificate Authority A trusted third party in a network that issues and manages security credentials Short for Category 5 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connectors CAT 5 cabling supports frequencies up to 100 MHz and speeds up to 100 Mbps It can be used for ATM token ring 100BASE T and 1OBASE T networking Cat 5 is based on the EIA TIA 568 Commercial Building Telecommunications Wiring Standard developed by the Electronics Industries Association as requested by the Computer Communications Industry Association in 1985 Short for Category 6 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connectors made to higher standards that help reduce noise caused by crosstalk and system noise The ANSI TIA 568 B 2 1 specification states the cable may be made with 22 to 24 AWG gauge wire so long as the cable meets the specified testing standards It is designed for Gigabit Ethernet that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for cross
41. supply problem E Error LED Amber LED lit when there is an unrecoverable library or drive failure The corresponding error message appears on the LCD display The Operator Control Panel operates in two basic modes User Interaction mode Mode employed when a user is pushing buttons on the Operator Control Panel System Driven mode Normal mode of operation where the Operator Control Panel displays status in response to commands issued from the drive s internal interface When an Operator Control Panel button is pressed and released the Operator Control Panel automatically transitions to User Interaction mode User Interaction mode continues until 3 minutes after a user stops pushing buttons or the requested accessor action stops whichever is longer then the Operator Control Panel returns to System Driven mode If necessary the Operator Control Panel will automatically transition to System Driven mode When this occurs the library remembers what the user was doing before the display mode changed Therefore the next button pressed only transitions the Operator Control Panel to the User Interaction mode from the System Driven mode Any operational conflict between commands received over the host interface or the Web User Interface and those entered via the Operator Control Panel are avoided with a reservation mechanism on a first come first served basis Operator Control Panel commands are canceled by an Operator Control Pa
42. test When the test is done the library tells the drive to eject the cartridge and then the cartridge is moved back to the Mail Slot The bar code is read again and compared with the value stored earlier 5 When prompted remove the scratch cartridge from the Mail Slot The result of the test is reported on the Operator Control Panel If an error occurs note the error code number and see Appendix B Error Codes 6 Press CANCEL to return to the top level menu Taking the Library Online When your library is completely configured you are ready to save the library configuration and take the library online NOTE The tape drive is always online regardless of whether the library is online or offline To take the library online using the Operator Control Panel From the top menu screen press DOWN to select Commands and press SELECT Select Change Library State and press SELECT Select Set Library Online and press SELECT Press CANCEL repeatedly to return to the top level menu Press DOWN to select Logout and press SELECT af NY P To take the library online using the Web User Interface 1 Save the library configuration a Expand Configure Library if necessary and click Save Restore in the left navigation pane of the Web User Interface b Click Save enter a file name and select a location to save the configuration file 2 Verify the library state a Click Library State in the left navigation pane of the
43. the Operator Panel For example http 192 168 1 1 When the applet launches the following warning message appears Warning Security The application s digital signature cannot be verified Do you want to run the application Name WebAdmin Publisher IBM http 9 11 219 138 egy Tre iste signature cannot be verifed bye trusted scurce Only continue if you 1 trust the crigin of the application More Information 82920160 This message is normal and does not indicate a problem You can check the Always trust content from this publisher box to avoid the warning message in subsequent browser sessions After launching the Web User Interface the login window is displayed Account Password The factory default account login and password for an Administrator account is e Account admin Password secure The account name and password are case sensitive After entering your account name and password use your mouse to click Login or press the Enter key For information on account privileges see User Privileges User Privileges User privilege levels are manually assigned to user accounts created within the library Controlling access to screens and operations within the library preserves the integrity of the library and the data that is stored within the library There are three types of user privileges in the library Users are allowed to monitor the library but not per
44. video equipment X ray equipment or fields that exist near high current cables or power supplies Such exposure can cause the loss of recorded data or make the blank cartridge unusable Maintain the conditions that are described in Environmental and Shipping Specifications for Tape Cartridges on page 5 10 Perform a Thorough Inspection After purchasing a cartridge and before using it perform the following steps Inspect the cartridge s packaging to determine potential rough handling When inspecting a cartridge open only the cartridge door Do not open any other part of the cartridge case The upper and lower parts of the case are held together with screws separating them destroys the usefulness of the cartridge Inspect the cartridge for damage before using or storing it Inspect the rear of the cartridge the part that loads first into the tape load compartment and ensure that there are no gaps in the seam of the cartridge case Ef If there are gaps in the seam the leader pin may be dislodged i 26910078 e Check that the leader pin is properly seated EH a67e0057 Ifyou suspect that the cartridge has been mishandled but it appears usable copy any data onto a good cartridge immediately for possible data recovery Discard the mishandled cartridge Review handling and shipping procedures 10400365 001 05 2012 2012 Overland Storage Inc 45 9 NEO 100s User Guide Environmental and Shipping Sp
45. 365 001 05 2012 SNMP Enabled The SNMP Enabled checkbox must have a check mark to enable SNMP notifications Community SNMP community name for example public Name Device name for example NEO 100s library Location Physical location of the tape library Contact Individual s name SNMPv3 engine ID A read only attribute identifying the SNMPv3 engine Trap event Event level notification threshold Error events Error and Warning events Error Warning and Information events Trap List IP addresses of the SNMP monitoring stations to be notified when an event takes place and the security settings Validity Enable Disable setting Trap version v1 v2c or v3 For v2c and v3 the Inform checkbox determines whether an SNMP INFORM request is sent instead of a trap event P address IPv4 and IPv6 addresses are supported Community v1 or v2c SNMP community name e User name v3 only SNMPv3 unique user name 2012 Overland Storage Inc 4 4 24 NEO 100s User Guide Using the Web User Interface Authentication v3 only Authentication algorithm MD5 or SHA When an algorithm is specified an authentication password and confirmation of the password are required Privacy v3 only Privacy service encryption and decryption algorithm DES or AES When an algorithm is specified a privacy password and confirmation of the password are required SNMPv3 User Li
46. Bus Adapter Host Name Hot Swapping HTTP HTTPS IDE 1 E Element I O Station Inheritance Connects a host system such as a NEO to other network and storage devices The unique name by which a computer is known on a network It is used to identify the computer in electronic information interchange The ability to remove and add disk drives to a system without the need to power down or interrupt client access to filesystems Not all components are hot swappable Please read installation and maintenance instructions carefully Short for Hypertext Transfer Protocol An application protocol for transferring files text graphic images sound video and other multimedia files over TCP IP on the World Wide Web Short for Hypertext Transfer Protocol Secure The HTTP protocol using a Secure Sockets Layer SSL SSL provides data encryption server authentication message integrity and client authentication for any TCP IP connection Short for Integrated Drive Electronics A standard interface for connecting storage devices to a PC See Mail Slot See Mail Slot In Windows permissions inheritance is the concept that when permissions for a folder are defined any subfolders within the defined folder inherit its permissions This means an administrator need not assign permissions for subfolders as long as identical permissions are desired Inheritance greatly reduces administrative overhead and also results in greater consi
47. C GS EEUU 2 5 OC aige dE EE E EE E ONE EREE E EN A A A A E O ET 2 6 User Privile GES tete ttt eet PC Te N A E NAAA AEAT AE AE N EAEE 2 6 HED POTG miiran A a a aA 2 8 Logging OUT vcscasesesccsessadescacedaadexcadeadadexancasaadescscaded cadedandescadeacadexancauaadacacadeniavcacaica coded ca AR A N 2 8 Chapter 3 Installation amp Configuration CHGOSING GLO CANON oee E A A T bee eo eb sud 3 1 Iristeilliric ARO CK a a en Ee eR E ER E ER T 3 2 lgcifellrar e o o e Mel 3 2 WASTE TAS Bray into RACK osese ea vhosts E OEE N neath axvissoraveaihand Weikswru se Rentia ots 3 4 Removing he Accessor LOCKING SCIEW iiec denies cans deese eed aerea evt sae ha etaed eaae ede da a pase ed 3 5 Attaching the COBIGS S 3 5 Library Derault Selling irte eth eaa ete aber tes aval Gadi saan ei era ei ee and aida nen EA 3 6 Configuring Your Library with the Web User Interface sess ennnntnnnnnn nnne 3 8 10400365 001 05 2012 2012 Overland Storage Inc 4v NEO 100s User Guide Loggingumto The Web User Intertaee ues o deter toten hehe rater Reed voe dere er eee 3 8 Checkinaisimmwalie LGV Glee tices e im ota emendat etia acu p ud M nate 3 9 Co nigunng LOLAS STINGS DR 3 10 COnmlQuninG Network SellltiGjs scire rr e e eiecti certat dene tio dai reel e er e Rede 3 11 Coritiguing Dare and Time Sertlricjs sists 3 rrr EE E HRERE FEY A QUERI nian BE CEPI ERU FOE NE FHEDE EUR U REUS 3 13 Gontiguririg Ermall NOTES OMS i oderat es eret e eee
48. EO 100s User Guide Configuring Your Library with the Web User Interface Configuring Date and Time Settings Configure the date and time settings using one of three methods automatically using a remote NTP time server on the network automatically using your the clock on your host computer or manually NOTE Selecting the Refresh button will refresh the date and time If you choose to manually set your date and time you will need to reset the date and time after power cycling the library and after a library reset When power cycling the library wait 10 seconds after the power is OFF before powering ON again Once the network settings have been entered on the Operator Control Panel the current date and time can be modified using the Web User Interface The NEO 100s library communicates with an NTP server with the following conditions e Client server basis operation e UDP User Datagram Protocol to access the NTP server Does not use authentication keys e Library polling is every 12 hours To modify the date and time settings 1 Expand Configure Library if necessary and click Date and Time in the left navigation pane of the Web User Interface Refresh Date and Time NTP server Enable Disable NTP server address Time zone GMT l Date MM DD YYYY 01012000 Time HH MM SS ononon Auto Adjustment by PC Every 1minute Start 2 z Submit Ed 2 Select the Date an
49. EO 100s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 33 Eject media Set when a failure occurs that Unload the tape cartridge then reinsert requires the tape cartridge to be and restart the operation If this fails use unloaded from the drive different media 34 Download fail Set when an FMR image is Check the FMR image is correct If unsuccessfully downloaded to the necessary download the correct FMR tape drive via the SAS interface image 36 Drive temperature Set when the drive temperature Contact Overland Technical Support sensor indicates that the drive s temperature exceeds the recommended temperature of the library 37 Drive voltage Set when the drive detects power Contact Overland Technical Support supply voltages that approach or exceed the specified voltage limits 38 Predictive failure of Set when a hardware failure of the Contact Overland Technical Support drive hardware tape drive is predicted 39 Diagnostics required Set when the tape drive detects a Contact Overland Technical Support failure that requires diagnostics for isolation 51 Tape directory invalid Set when the tape directory on the Use your backup software to rebuild the at unload tape cartridge that was previously tape directory by reading all the data unloaded is corrupted The file search performance is degraded 52 Tape system area Set when the tape cartridge that was Cop
50. Library Offline Use Commands Change Library State to take the library online or offline X g 8 3 It is sometimes necessary to take the library offline before performing some servicing functions for the library Once these operations have finished it is necessary to bring the library back online NOTE The tape drive is always online even when the library is offline Powering Down the Library Before powering OFF the library make sure that the library is in an idle state with no mechanical movement of the Accessor and all data operations for example backup operations accessing of log files and so on have completed Then power OFF the library using the power switch on the rear panel of the library CAUTION If you switch the library power OFF while the library is being accessed loss of data may occur NOTE When power cycling the library wait 10 seconds after the power is OFF before powering ON again Preparing to Ship the Library Commands e i Move to Ship Position E Use Commands Move to Ship Position when preparing to move the library to a new location The Accessor must be placed in a parked position within the library housing Move to Ship Position finishes all active commands received from the host application does not process any new commands and moves the Accessor to the parked position before the power is turned OFF 1 When Unlock Magazine is displayed press SELECT to unlock the car
51. Modify To change the selected user s access role and or password Remove To delete the selected user from the system User Name The user name of a registered user Password Case sensitive password for the registered user e Role The user access level for the registered user Users are allowed to monitor the library but not perform actions that affect the physical library Superusers are allowed to operate the physical and logical library but not perform actions that affect the library configuration Administrator users are allowed access to the entire physical library and logical library including configuration One and only one administrator user must be assigned the login name admin An administrator can add modify remove additional administrator superuser and user accounts and change passwords User accounts are restricted to specific areas of the library For more information see User Privileges on page 2 6 A User account can be modified by an administrator to provide a user with superuser or administrator access permissions to the library functions Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library Configuring Physical Library Settings Monitor System Physical System Summary Library Map Refresh E Manage Library Move Cartridges Li
52. NEO 100s User Guide Library Error Message Content If the test detects a problem the library generates a message that identifies which component is likely causing the problem The library s Error LED and Attention LED may turn ON to indicate an abnormal state If the problem is not severe the Attention LED turns ON and the library continues to provide full functionality to the library If the problem is not recoverable the Error LED turns ON and an error message is displayed on the Operator Control Panel When the library generates an attention event or an error event support staff can be notified immediately by setting up e mail event notification and or SNMP trap notification The type of event that generates e mail notification or SNMP trap notification can be selected to limit the number of events to a specific priority level Customers can frequently resolve a simple problem themselves by using the information found in Diagnosing a Problem on page 6 3 If the problem is unrecoverable the customer must contact Overland Technical Support Library Error Message Content When a library event occurs the event is logged into Flash memory on the Library Control Board The library error log can be viewed on the Operator Control Panel by selecting Service gt View Error Status The log lists all of the library error messages in the order in which they occurred starting with the most recent at the top The Web User Interface can displa
53. Overland NEO 100s Library Storage User Guide May 2012 overland 10400365 001 storage NEO 100s User Guide 2012 Overland Storage Inc All rights reserved Overland Overland Data Overland Storage LibraryPro LoaderXpress Multi SitePAC NEO NEO Series PowerLoader Protection os REO REO 4000 REO Series Snap Care SnapServer StorAssure WebTLC and XchangeNOW are registered trademarks of Overland Storage Inc GuardianOS SnapWrite Snap Enterprise Data Replicator SnapExpansion SnapSAN and SnapServer Manager are trademarks of Overland Storage Inc All other brand names or trademarks are the property of their respective owners The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software Any resemblance to actual companies or individuals whether past or present is coincidental PROPRIETARY NOTICE All information contained in or disclosed by this document is considered proprietary by Overland Storage By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used reproduced in whole or in part nor its contents revealed to others except to meet the purpose for which it was delivered It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without exp
54. SI Qualified Name A name format used in the iSCSI protocol Initiators and targets have IP addresses just like any other network entity They are also identified using an iSCSI name called the iSCSI Qualified Name IQN The IQN should be unique worldwide It is made up of a number of components specifying the date identifying the vendor in reverse format and then uniquely identifying the initiator or target An example of an IQN is iqn 2001 04 com example storage diskarray sn 123456789 Since these IQNs are rather unwieldy initiators and targets also use short user friendly names sometimes called alias names or just aliases Short for Internet SCSI iSCSI is an IP based storage networking standard for linking data storage facilities iSCSI is a standard that defines the encapsulation of SCSI packets in TCP and then routing it using IP It allows block level storage data to be transported over widely used IP networks Short for Internet Storage Name Service Server A protocol enabling the automatic discovery configuration and management of iSCSI devices on a TCP IP network A secure method for authenticating a request for a service used by ADS Kerberos lets a user request an encrypted ticket from an authentication process that can then be used to request a service from a server The user credentials are always encrypted before they are transmitted over the network In Windows 2000 XP the domain controller 1s the Kerberos server
55. Service Library Code Error Description Key Path Diagnostics Operator Interventions View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Filter Usage Statistics Code v Library Drive Error Check Codes v Command Error Sense Keys Sense key v No Sense Code 0 xx xx Hardware Error Code 4 xx xx v Recovered Error Code 1 xx xx Illegal Request Code 5 xx xx y v Not Ready Code 2 xx xx Unit Attention Code 6 xx xx o 40 50 60 y Medium Error Code 3 xx xx v Aborted Command Code B xx xx Use Service Library gt View Library Logs to display a log history summary of errors that have occurred The error log is displayed with sense data information The summary can be filtered to display errors with specific sense data code types Click Refresh to read the log of errors from the tape library You can select an error in the Index List panel to display data specific to that error in the Detail panel The information displayed for the error comprises ndex number of the error Date and time the error occurred e Error code Description of the error There are two types of error data displayed in the library log with different Code attributes e Library Drive sense data Sense key ASC ASCQ For example a 5 3B 0D error states that an illegal request was initiated that resulted in a medium destination element full error being reported b
56. TO Ultrium Data Cartridges Ultrium 1500 GB 800 GB 400 GB 200GB 100GB Tape Drive Ultrium 5 Ultrium 4 Ultrium 3 Ultrium 2 Ultrium 1 Ultrium 5 Read Write Read Write Read only Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write NOTE The NEO 100s tape libraries support only the Ultrium 4 and Ultrium 5 tape drives For more detailed information see Chapter 5 Media Logical Unit Number LUN Scanning The NEO 100s library uses a single SCSI ID and dual LUNs to control the tape drive LUN 0 and library accessor LUN 1 The library requires a Host Bus Adapter HBA that supports LUN scanning If it is not enabled your host system will not scan beyond LUN 0 and will fail to detect the library It will only see the tape drive NOTE Some HBAs such as RAID controllers do not support LUN scanning Location Coordinates and Element Addresses The NEO 100s library incorporates a high density HD slot technology which allows multiple cartridges to be stored in a tiered architecture The depth of a cartridge location in a high density slot is known as a tier High density slots are designed to contain multiple cartridges in Tiers 1 and 2 NOTE Each column has a spring loaded mechanism that pushes a tape cartridge into Tier 1 when it is the only cartridge in that column A single cartridge in a column takes o
57. The Kerberos key distribution center KDC and the origin of group policies are applied to the domain Short for Local Area Network A network connecting computers in a relatively small area such as a building Short for Liquid Crystal Display An electronic device that uses liquid crystal to display messages 10400365 001 05 2012 2012 Overland Storage Inc 4 vii NEO 100s User Guide LED Linux Short for Light Emitting Diode An LED is a type of diode that emits light when current passes through it Visible LEDs are used as indicator lights on electronic devices A Unix like operating system that was designed to provide personal computer users a free or very low cost operating system comparable to traditional and usually more expensive Unix systems Load Balancing A process available only in multi Ethernet configurations The Ethernet port transmission load is distributed among two or more network ports assuming the cards are configured for load balancing An intelligent software adaptive agent repeatedly analyzes the traffic flow from the server and distributes the packets based on destination addresses Local Group Local User LTO LUN LVD MAC Address Mail Slot A group user defined locally on a SnapServer using the Web User Interface The local user is defined by the server administrator Windows domain ADS and NIS users are not considered local Short for Linear Tape Open a technology that was developed
58. Web User Interface b Ifthe library is offline click Bring Online 10400365 001 05 2012 2012 Overland Storage Inc 43 23 NEO 100s User Guide Registering for Support Notification c Click Yes to confirm when prompted A message appears when the operation is completed 3 Click Logoff in the top right corner of the window Registering for Support Notification Support Notification registration provides email notification when new firmware levels have been updated and are available for download and installation 1 Go to http www overlandstorage com and select E mail Enter Service amp Support My Products MM Enter 2 Atthe Site Login enter your e mail address and Ehomenber Me password and click GO cb Forgot your password New member Click Register New Product Fill in the information including serial number and click Submit Your warranty certificate will be emailed to you Follow the instructions included in the email to complete the registration process IMPORTANT Library firmware and tape drive firmware are verified and released together When updating to the latest firmware verify that all installed components such as the tape drive and library are at the latest levels noted on the Support web site Mixing different levels of library and tape drive firmware is not supported and may cause unpredictable results Overland Storage recommends that you update library and drive firmware wh
59. ad mode ON loads the first available cartridge the lowest Column Tier cartridge position that contains a cartridge automatically if the library powers ON or resets with an empty drive If the library powers ON with a cartridge already in the drive sequential mode will start from the home position of that cartridge unless the host issues a rewind and unload command to the drive in which case the next cartridge in sequence will be loaded into the drive To start sequential mode if autoload is OFF use the Move Cartridge command to load the first cartridge into the drive The sequence starts from the home position of that cartridge Cartridges need not be in contiguous slots To stop sequential mode use the Move Cartridge command to unload the drive This cancels sequential mode the next sequential cartridge is NOT loaded To restart sequential mode use the Move Cartridge command again to load a cartridge the loading sequence will resume from the home position of that cartridge 10400365 001 05 2012 2012 Overland Storage Inc 43 10 NEO 100s User Guide Configuring Your Library with the Web User Interface Number of active slots Select the number of active slots you would like to assign in your library Selecting the number of active slots defines the number of storage slots number of cleaning inactive slots whether the Mail Slot is enabled disabled and whether auto cleaning is allowed The first digit configures the number o
60. agazine from the front of the library If the magazine is stuck in the library and does not eject contact Overland Technical Support 5 Examine the magazine and cartridges for damage e fthere is damage to a cartridge replace that cartridge e Ifthere is damage to the magazine replace the magazine 10400365 001 05 2012 2012 Overland Storage Inc 456 10 overland storage Appendix A Specifications Physical Specifications Parameter Measurement Front panel width chassis bezel 445 mm 17 52 in 483 mm 19 02 in Depth 850 mm 33 46 in Height 44 mm 1 73 in Weight library only 13 kg 28 66 Ibs Electrical Specifications Parameter Measurement Voltage 100 to 240 Vac 4 0 to 1 5 A Frequency 50 to 60 Hz Power consumption 110 W For additional installation information see Choosing a Location on page 3 1 Environmental Specifications 10400365 001 05 2012 Parameter Operating see Note Storage Shipping Temperature 10 to 38 C 1to 60 C 40 to 60 C 50 to 100 F 34 to 140 F 40 to 140 F Temperature variation 10 C hour max 10 C hour max 10 C hour max Relative humidity 20t080 10t090 10t090 Wet bulb temperature 26 C 78 8 F max 29 C 84 F max 29 C 84 F max Altitude meters O to 2 500 O to 2 500 O to 2 500 NOTE The operating environment of the library must not conflict with the media storage requirements
61. age Inc 4 B 2 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required 002C LDI I F error Cycle the power supply and try again ACK IU event timeout e If the problem is corrected run Library Verify detected before resuming normal library operations 002D LDI I F error e If the problem persists contact Overland Technical Support Response IU event timeout detected 002E LDI I F error Transfer Ready IU event timeout detected 002F LDI I F error Undefined error detected 0040 A drive media error detected CHK 0040 1 Verify that the cartridge is compatible with upon insertion the drive in your library See Chapter 5 0041 A hardware error detected CHK 0041 Media upon media insertion 2 Verify that the cartridge is not write protected See Write Protect Switch on page 5 7 3 If itis a cleaning cartridge verify that the cartridge has not expired See Viewing the Library Map on page 4 14 4 Cycle the power supply and try again e If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 0042 A drive load timeout error CHK 0042 Cycle the power supply and try again detected upon insertion e If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 0048 Incompatib
62. an operation requested by an initiator host system Although peripherals are generally targets a peripheral may be required to act temporarily as an initiator for some commands for example SCSI COPY command Targets are embedded in iSCSI storage controllers They are the software that makes the RAID storage available to host computers making it appear just like any other sort of disk drive Short for Transmission Control Protocol Internet Protocol The basic protocol used for data transmission over the Internet Short for Telephone Company When used in reference to a rack it refers to the two posted light weight rack for center mounted appliances A terminal emulation program for TCP IP networks such as the Internet The Telnet program runs on a computer and connects it to a server on the network You enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console This enables you to control the server and communicate with other servers on the network To start a Telnet session you must log in to a server by entering a valid user name and password Telnet is a common way to remotely control Web servers A terminator refers to the electrical connection at each end of a SCSI bus The terminator is composed of a set of resisters or possibly other components The function of a terminator is to provide a pull up for open collector drivers on the bus and also impedance matchin
63. ape to rebuild the corrupted in cartridge the tape directory in the cartridge tape directory memory memory has been corrupted 19 Nearing media life Set when the tape cartridge is 1 Copy the data to another tape nearing its specified end of life It is cartridge cleared when the cartridge is 2 Replace the tape cartridge removed from the drive 20 Clean now Set when the tape drive detects that Clean the tape drive it needs cleaning 21 Clean periodic Set when the tape drive detects that Clean the tape drive as soon as possible it needs routine cleaning The drive can continue to operate but requires cleaning soon 22 Expired cleaning Set when the tape drive detects a Replace the cleaning cartridge media cleaning cartridge that has expired 23 Invalid cleaning Set when the drive expects a Use a valid cleaning cartridge cartridge cleaning cartridge to be loaded and the loaded cartridge is not a cleaning cartridge 30 Hardware A Set when a hardware failure occurs Contact Overland Technical Support that requires that you reset the tape drive to recover 31 Hardware B Set when the tape drive fails its Note the error code on the single character internal Power On Self Tests POSTs display and contact Overland Technical Support 32 Interface Set when the tape drive detects a Contact Overland Technical Support 10400365 001 05 2012 problem with the host interface 2012 Overland Storage Inc 4C 4 N
64. ar ne cata pin o xr AE 5 8 Provide Proper Acclimation and Environmental Conditions sssssesesesessesesesessssssesenessssesesenessnsesesenesssse 5 8 10400365 001 05 2012 2012 Overland Storage Inc 4 vi NEO 100s User Guide Pertorn d TAGTOW OM INSOSGTON ao ras oet teet eth eae a beet RE e cbe tre EANES Harnalethe Carmdge Carerully i 2 rent terere ren OR RON PO e I RH EE EE OR EIER Environmental and Shipping Specifications for Tape Cartridges s ssssesesessssesesesessssesesenessnsesesinesnsesesesesss Disposing ot Tape CONIMAGQSS 2 5 ertt erronee EEST EE EE UTE YE ARE Cb EE e ere e iride i re vare Medid Suppa S aenar ER Chapter 6 Troubleshooting How the Library ReporsProblems 5 9 e Street rto cette Rete Vie ere river ds e PERRO NEVER eT Library Error Message Conlenl i ae cierre eer Haero Ie Pere reci Padre pre eee nd Ec ere Eus Dicigriosirigd PrO DIEN uus codices teeth serere oie dete iei re Yet PVP DA LSU EXE E EE Pe DER EUN ISOLATING PRO BIG IAS ssc aoc erra reor erat UH EOD RO E NIC RO ERE ERU DI CeD IU HR INS Isolating Library Power PrODIOMS c cssscescsssssessssecssssanseessctensaasesaecsavsssebcsasedaercscueststsbsventsnscodedsecedsanaenacavacs IsolatinguDtive PIODIems 3 reis rod rrt ttr teet e SPORE FU RE UE REC PO ERROR ERE URS Isolating Web User Interface Problems cccsscscsscscsccsssccsssccsssccsessssescseesssesscsesscseescssescseensassessssesscsesscseees Isolating Host At
65. ary operations 0072 Calibration measurement CHK 0072 If the problem persists contact Overland invalid data error Suspect Technical Support the centering sensor X motor or P motor 0074 GET centering check or bar CHK 0074 code reader read operation failed because the Accessor contains media Suspect the centering sensor 0075 PUT operation failed CHK 0075 because the Accessor contains no media Suspect the centering sensor 007C Drive does not enter EJECT CHK 007C 1 If the cartridge does not eject try to unload state and media not the cartridge from the drive using the ejected within 200 seconds Operator Control Panel Commands gt of a GET command Suspect Unload or the Web User Interface the drive Manage Library Unload Move the cartridge from the drive to the Mail Slot Remove the cartridge from the library and inspect for damage and replace if necessary 2 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 007D Drive does not enter MOUNT CHK 007D Cycle the power supply and try again state within 200 seconds of e If the problem is corrected run Library Verify a PUT command Suspect before resuming normal library operations the drive or X motor e If the problem persists contact Overland 007E Drive does not enter SET CHK 007E Technical Support state within 3 seconds of a
66. at the library should be installed a minimum of 4 m 13 ft from a permanent work station To allow for service access install the library a minimum of 0 9 m 3 ft from all obstacles The library is a precision computer peripheral To ensure maximum longevity of your library locate the library away from dust dirt and airborne particulates as follows Keep the library away from high traffic areas especially if the floor 1s carpeted Carpeting harbors dust and people walking on the carpet can cause the carpet fibers and the dust to become airborne Keep the library out of printer and copier rooms because of toner and paper dust Additionally do not store paper supplies next to the library e Keep the library away from moving air caused by doorways open windows fans and air conditioners Ensure that the machine covers are always kept closed to minimize any contamination Supported Servers Operating Systems and Software The NEO 100s library is supported by a wide variety of servers hosts operating systems adapters and software The supported attachments and software can change throughout the life cycle of the product To determine the latest supported attachments visit the Overland Storage website 10400365 001 05 2012 2012 Overland Storage Inc 4 A 2 NEO 100s User Guide Supported Device Drivers Supported Device Drivers NOTE If you do not have Internet access and you need information about device drivers
67. ation 19 Library Security W Library security has been The door was opened then closed during an compromised operation 10400365 001 05 2012 2012 Overland Storage Inc 4c 2 NEO 100s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 21 Library Offline l Library manually turned The library has been manually turned offline offline and is unavailable for use 22 Library Drive Offline Library turned internal drive The drive inside the library has been taken offline offline This is for information purposes only No action is required 23 Library Scan Retry W There is a potential problem No action is required with the bar code label of the scanner hardware in the library mechanism 24 Library Inventory C The library has detected an Redo the library inventory to correct inconsistency in its inconsistency inventory Restart the operation 27 Cooling Fan Failure W One or more fans inside the This flag is cleared when all fans are working library have failed again 28 Power Supply WwW PSU failure inside the The power supply has failed inside the library library subsystem Contact Overland Technical Support Critical Needs immediate action W Warning Action to be taken Information Information for user Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 3 Hard error Set for any un
68. atn ana tata tna thia ta sa these sa aiiai Master Glossary amp Acronym List Index 10400365 001 05 2012 2012 Overland Storage Inc 4 vii overland storage Chapter 1 Product Description The NEO 100s library provides compact high capacity low cost solutions for simple unattended data backup and archive The library has a compact 1U form factor with easy access to tape cartridges via a central removable magazine The NEO 100s is a rack mountable unit that incorporates an Ultrium 5 half height or Ultrium 4 half height tape drive It is equipped with a SAS Serial Attached SCSI host adapter attachment that has a data transfer rate of up to 6 0 Gbps The NEO 100s has a removable cartridge magazine providing a maximum of nine data cartridge positions or a maximum of eight data cartridge positions with a configurable 1 slot Mail Slot One position is reserved as the tape drive exchange position and can be accessed by the library only Topics in Product Description e Physical Library Networking e Ultrium Tape Drives Media Physical Library These sections describe the physical aspects of the libraries Front Panel These graphics and table illustrate the front panel components Number Component Description Operator Control The Operator Control Panel features a monochrome Panel OCP 16 character LCD graphic display located on the front of the library Library operations and service functions are
69. brary however air does not flow from the power supply cooling fan grill on the rear of the library replace the library Isolating Drive Problems 1 Ensure that the drive firmware is at the latest level visit http docs overlandstorage com neo Cycle library power If the drive is experiencing permanent or temporary errors or if the Clean LED is lit on the front panel of the library clean the drive 4 Run Library Verify e Ifthe test fails replace the library e Ifthe test passes run SAS Wrap Test Ifthe test passes resume normal library operations Ifthe test fails replace the library 5 Using the host interface test tool ITDT run the Scan function s to verify that the host application interface can detect the drive and the library To further test the interface communication path run the Test Device function t if available after selecting the drive This function will write read data across the interface as well as sending a command to the drive to run the internal performance Read Write test 6 Ifthe host tool ITDT cannot detect the drive or library look for problems with the host interface cabling the HBA the device driver or the backup application software Isolating Web User Interface Problems 1 Verify that you entered the account name and password correctly The account name and password are case sensitive 2 Verify that other library users are not entering commands from the Web User Interfac
70. brary Library name ee eee Unload Drive Can ENS Auto cleaning Enable Disable Library State Bar code label length O6 8 Inventory Configure Librar poue User access Suber Physical Logical Network Encryption Use Configure Library Physical to configure the Mail Slot and auto cleaning Configure the Mail Slot and auto cleaning cartridge slot assignment using the following settings Library name Use to enter a name for your library Auto cleaning Use to enable automatic cleaning of the tape drive Auto cleaning can be enabled only when there the number of active slots is less than the total number of available slots in the library e Bar code label length Use to choose the number of characters in the cartridge bar code that 1s reported to the host computer Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library 10400365 001 05 2012 2012 Overland Storage Inc 4 4 19 NEO 100s User Guide Using the Web User Interface Configuring Logical Library Settings Monitor System Logical System Summary n Library Map Refresh E Manage Library D X Move Cartridges Library Library mode Random x ee Loop Enable Disable Library State Auto load Enable 2 Disable Inventory Configure Library Number of active slots po ia
71. can be reserved for cleaning cartridges Cleaning cartridges are used to clean the tape drive heads Cartridge magazine Emergency cartridge magazine lock release When the Mail manual release Slot is locked insert a large straightened paper clip twice or hold the paper clip in place while sliding the cartridge magazine past the Mail Slot lock H Serial number label The machine type and serial number of the library are located on the front bezel of the library Ba Air vents These vents help keep the library at a normal operating temperature Front panel LEDs Ready Activity Green LED It is illuminated any time the left to right unit is powered ON and able to function It should blink whenever there is library or drive activity or when the library is in the process of powering up Clean Drive Amber LED It is illuminated when the drive needs to be cleaned The LED will be turned OFF after the drive is cleaned successfully Attention Amber LED It is illuminated when there has been a failure that indicates a piece of media is bad marginal or invalid It will be cleared when all invalid cartridges have been exported from the library The amber LED may also be lit because a power supply or a power supply fan is failing or a drive sled is defective missing or has been replaced by a different drive type Error Amber LED It is illuminated when there is an unrecoverable library or drive failure A message is
72. cartridges positions by the accessor Error counts Lists the accumulated number of errors for the accessor X axis movements and drive load and unload operations Click Refresh to read the accessor statistics from the library The Last refresh shows the time of the most recent library data refresh 10400365 001 05 2012 2012 Overland Storage Inc 44 32 overland storage Chapter 5 Media This figure shows the LTO Ultrium Data Cartridge and its components a67b0022 LTO Cartridge Memory Write protect Switch E Cartridge Door BH LabelArea Leader Pin B Insertion Guide NOTE The same components are on all the other LTO Ultrium Data Cartridges The cartridge door H protects the tape from contamination when the cartridge is out of the drive The tape is attached to a leader pin EI behind the door When the cartridge is inserted into the drive a threading mechanism pulls the pin and tape out of the cartridge across the drive head and onto a non removable take up reel The head can then read or write data from or to the tape The write protect switch Ell prevents data from being written to the tape cartridge For more information see Write Protect Switch on page 5 7 The label area H provides a location to place a label For more information see Bar Code Labels on page 5 5 The insertion guide H is a large notched area that prevents the cartridge from being inserted incorrectly Topics in Media
73. ccess the tape library in the SNMPv3 User List pop up menu E Modify a User No 1 Validity amp Enable Disable User name Authentication Authentication password Confirm password Privacy Privacy password Confirm password Submit 82820141 Validity Enable Disable setting User name SNMPv3 unique user name e Authentication MD5 or SHA authentication algorithm When an algorithm is specified an authentication password and confirmation of the password are required Privacy DES or AES privacy service encryption and decryption algorithm When an algorithm is specified a privacy password and confirmation of the password are required Select the event level to report in the Trap event field Click Test to send a test trap notification to the enabled IP addresses Click Submit to enable the settings Managing User Access NOTE This is an optional procedure To add users able to access the library using the Web User Interface 10400365 001 05 2012 2012 Overland Storage Inc 43 16 NEO 100s User Guide Configuring Your Library with the Web User Interface Refresh Current users Select Action v Select User Name Role Q user User suser Superuser admin Administrator 32920122 1 Expand Configure Library if necessary and click User Access in the left na
74. ce specs 3 1 Power On Self Test POST 2 2 product documentation PR iii product registration 3 24 R rack shelf kit 3 2 Ready Activity LED 2 3 rear panel components 1 4 reboot drive 4 7 library 4 7 recycling PR vi registration 3 24 remote interface 2 1 reset library drive 4 30 room temperature 3 1 S SAS host interface 1 5 save restore configurations 4 26 security web browser 3 12 sequential mode 3 10 settings default 3 6 ship position set to 4 6 shipping lock 3 5 slot technology 1 8 SNMP statusevents 1 6 trap information 1 5 traps 4 24 software update PR iv 3 10 speed matching 1 7 10400365 001 05 2012 Startup screen 2 3 storage capacity 1 7 System Driven mode 2 2 system summary page 4 13 T take library online offline Operator Control Panel 4 6 Web User Interface 4 17 TapeAlert C 1 technical support PR iii 3 24 top level OCP menu tree 4 3 trace history viewing 4 29 traps 3 14 typographical conventions PR iv U unload drive Operator Control Panel 4 5 Web User Interface 4 17 unlock cartridge magazine 4 4 Mail Slot 4 4 upgrade Java 2 5 user access 3 16 4 18 User Interaction mode 2 2 user interfaces 2 1 user privileges 2 6 V view configuration 4 3 W Web User Interface date and time 3 13 firmwarelevel 3 9 login 3 8 map 4 2 menu options 4 13 network settings 3 11 overview 2 5 3 8 traps 3 14 user access 3 16 2012 Overland Storage Inc 4 iii NEO 100s User Guide
75. ctors 10400365 001 05 2012 2012 Overland Storage Inc 43 5 NEO 100s User Guide Library Default Settings DUUULU ODCDEODEODOCD QOUQUUUCOOUOQ ORUOUDI SE EROULLO a29z0023r Ethernet Cable B Power Switch E SAS Cable IE Loop Fastener Strap EB AC Power Cord Plug the Ethernet Ell and SAS El cables into their respective ports Plug in the power cord ED Tighten the hook and loop fastener strap IE Turn ON the Power switch El Wait for the library to initialize a pF ON NOTE If the Operator Control Panel does not initialize check all cable connections and ensure that the cartridge magazine is closed and in the locked position and that the power supply switch is in the ON position When power cycling the library wait 10 seconds after the power is OFF before powering ON again If the Operator Control Panel still does not initialize see Chapter 6 Troubleshooting The drive is attached to a server using the Serial Attached SCSI SAS interface The Web User Interface accesses the library using an Ethernet interface Library Default Settings The library can be configured using the Web User Interface and or the Operator Control Panel The recommended method for configuring your library is using the Web User Interface See Configuring Your Library with the Web User Interface on page 3 8 and Configuring Your Library using the Operator Control Panel on page 3 18 Fo
76. d the inactive positions become cleaning cartridge positions 10400365 001 05 2012 2012 Overland Storage Inc 4 4 20 NEO 100s User Guide Using the Web User Interface Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library Configuring Network Settings Monitor System Network System Summary Library Map Refresh Manage Library Move Cartridges Ethernet Link speed Auto v Unload Drive Clean Drive TCPAP Settings Security Enable SSL for Web rdi y oe IPv4 setting Use IPv4 Inventor i Configure Library Obtain an IP address automatically DHCP Pepe amp Use static IP address yysical Aamir Logical IPv4 address 10 203281 Subnet mask 255 255 0 0 Encryption Date and Time Gateway 10 20 8 1 Notifications IPv6 setting C Use IPv6 Save Restore a EE ede v Obtain an IP address automatically DHCP Key Path Diagnostics v Obtain an IP address automatically Stateless Auto Config Operator Interventions TEE View Library Logs O Use static IP address Traces IPv6 address Download Drive Logs Download Library Logs Prefix length 0 129 Reset Library Drive Gateway Firmware Update cu r Usage Statistics DNS settings C Use DNS DNS IP address Display Refresh Interval sec Submit 0 40 20 30 40 50 60 Use Configu
77. d Time settings e NTP Server Enables time and date control using a time server on the network e NTP server address Enter the IP address of the time server IPv4 and IPv6 addresses are supported depending on the TCP IP settings Hostnames can be entered instead of numerical IP addresses if Use DNS is selected in the Network settings Time zone Enter the time zone relative to Greenwich Mean Time GMT e Ifthe time server is disabled enter the local time and date manually e Date Enter the date using the MM DD YYYY format Time Enter the time using the HH MM SS format Auto Adjustment by PC Select a time interval and click Start to synchronize the library with the clock on your host computer at regular intervals The Web User Interface Java Applet must be running continuously to use this function 3 Click Submit to update the settings Configuring Email Notifications NOTE This is an optional procedure 10400365 001 05 2012 2012 Overland Storage Inc 43 13 NEO 100s User Guide Configuring Your Library with the Web User Interface To set up email notifications of library events 1 Expand Configure Library if necessary and click Notifications in the left navigation pane of the Web User Interface 2 Click the SMTP Mail Settings tab SMTP Mail Settings SNMP Settings nnd SMTP serv r addre
78. d click Clean The cleaning cartridge is returned to its home position when cleaning is finished Taking the Library Online and Offline E Monitor System Library State System Summary Library Map 2 Manage Library Current state Online Move Cartridges Clean Drive Inventory E Configure Library Use Manage Library Library State to take the library online or offline Check the current library status and click the button displayed to change the library status 10400365 001 05 2012 2012 Overland Storage Inc 44 17 NEO 100s User Guide Using the Web User Interface It is sometimes necessary to take the library offline before performing some servicing functions for the library Once these operations have finished it is necessary to bring the library back online NOTE The tape drive is always online even when the library is offline Conducting a Library Inventory storage Monitor System Inventory System Summary Library Map Manage Library Start Move Cartridges Unload Drive Clean Drive Library State Configure Library Use Manage Library gt Inventory to force the library to execute an inventory of the cartridge magazine accessor and tape drive to refresh the library map Conduct an inventory by clicking the Start button The status changes to Library Busy and an Inventory Progress bar indicates the process in action Wait until the operation finishes before resuming normal library o
79. d click Save Restore in the left navigation pane of the Web User Interface 2 Click Save to create a configuration file of your library on your computer Save Restore Library Settings Save Save configuration to file Restore Restore configuration from file 32920129 Configuring Your Library using the Operator Control Panel To configure your library using the Operator Control Panel complete these procedures Topics in Configuring Your Library using the Operator Control Panel Logging in to the Operator Control Panel e Configuring Network Settings e Configuring Library Settings Logging in to the Operator Control Panel In many environments the default network settings may be sufficient to access your tape library on a network To change the default network settings using the Operator Control Panel complete the following procedure 1 When the library is initialized press SELECT to move to the Password screen 2 Enter 0000 the default password The top menu screen appears 3 When finished using the Operator Control Panel press CANCEL to return to the top menu screen 4 Press DOWN to select Logout and press SELECT Configuring Network Settings In many environments the default network settings may be sufficient to access your tape library on a network To change the default network settings using the Operator Control Panel complete the following procedure 1 From the top menu screen press DOWN to selec
80. dia Because standard read write media are incompatible with the WORM feature a specially formatted WORM tape cartridge is required Each WORM cartridge has a unique worldwide cartridge identifier WWCID which comprises the unique CM chip serial number and the unique tape media serial number See Ordering Media Supplies on page 5 11 for information on how to choose and purchase the appropriate WORM tape cartridges for your library Data Security on WORM Media Certain built in security measures help ensure that the data written on a WORM cartridge does not become compromised for example The format of an Ultrium 5 1500 GB Ultrium 4 800 GB or Ultrium 3 400 GB WORM Tape Cartridge is unlike that of standard read write media This unique format prevents a drive that lacks WORM capable firmware from writing on a WORM tape cartridge When the drive senses a WORM cartridge the firmware prohibits the changing or altering of user data already written on the tape The firmware keeps track of the last appendable point on the tape 10400365 001 05 2012 2012 Overland Storage Inc 45 3 NEO 100s User Guide Cleaning Cartridge WORM Media Errors The following conditions cause WORM media errors to occur Information in the servo manufacturer s word SMW on the tape must match information from the cartridge memory CM module in the cartridge If it does not match a media Error Code 7 will post on the drive s single charac
81. disassemble the library The warranty on your library is voided if the unit is disassembled Interpreting Front Panel LEDs Light emitting diodes LEDs on the front panel of the library provide a visual indication about the status of certain library components The LEDs can sometimes communicate that a problem exists when operator interventions cannot AREE 8 O s9 eb M Ready Activity LED El Attention LED E Cleaning LED E Error LED Ready Activity Cleaning Attention Error Library Condition LED LED LED LED Message on Display POST Power ON Self Test Blinks 2 times OFF OFF OFF INITIALIZING INVENTORY per second Magazine open Blinks 2 times OFF OFF OFF PLEASE INSERT MAGAZINE per second Magazine unlocked Blinks 2 times OFF OFF OFF MAGAZINE UNLOCKED per second Mail Slot open Blinks 2 times OFF OFF OFF PLEASE CLOSE I O STATION per second 10400365 001 05 2012 2012 Overland Storage Inc 46 8 NEO 100s User Guide Reseating Cables Ready Activity Cleaning Attention Error Library Condition LED LED LED LED Message on Display Mail Slot unlocked Blinks 2 times OFF OFF OFF 1 0 STATION UNLOCKED per second Library firmware is being Blinks 2 times OFF OFF OFF LOADER FIRMWARE UPDATING updated per second Drive firmware is being Blinks 2 times OFF OFF OFF DRIVE FIRMWARE UPDATING updated per second Drive dump is being Blinks 2 times OFF OFF OFF DRIVE DUMP DATA UPLOADING u
82. drive the drive inside the library using the Operator Control Panel or Web by a previous hardware User Interface fault e If the cartridge unloads move the cartridge from the drive to the Mail Slot Remove the cartridge and inspect for damage If not damaged return the cartridge to the library Run Library Verify before resuming normal library operations If the cartridge did not unload from the drive cycle the power supply and try again 2 If the problem persists contact Overland Technical Support 13 Library Pick Retry WwW There is a potential problem with the cartridge loader picking a cartridge from a drive or slot 14 Library Place Retry W There is a potential problem with the cartridge loader No action is required This flag is cleared placing a cartridge into a when the next move command is received slot 15 Drive Load Retry W There is a potential problem with the cartridge loader or drive when placing a cartridge into a drive 16 Library Door WwW The operation has failed Clear any obstructions from the library door because the library dooris Close the library door This flag is cleared open when the door is closed 17 Library Mail Slot C Mechanical problem with There is a mechanical problem with the library the Mail Slot Mail Slot 18 Library Magazine C Library magazine not The library cannot operate without the present magazine 1 Insert the magazine into the library 2 Restart the oper
83. e Library Move Cartridges Unload Drive Clean Drive Library State Inventory Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Display Refresh Interval sec O 10 20 30 40 50 60 Notifications SNMP Enabled Refresh Community SMTP Mail Setting SNMP Settings Trap event _ Disable_ Disable SNMPv3 User List Disable D El Configure Library User Access Name Error Events hie Ra Error and Warning Events Network Contact Error Warning and Information Events Dm SNMPVv3 engine ID Test Seve Res Save Restore Service Library Ke th Diagnosti Trap List Operator Interventions View Library Logs Select Validity Address Version Community Username Select Validity _ User Name _ _ Authentication Prwacy sending event information whenever an event of a certain level occurs and to register users who are permitted to access the tape library using SNMP Version 3 The traps supported by the NEO 100s library are listed in Trap Definitions Types on page B 15 Download the SNMP MIB file for this library from Overland website http docs overlandstorage com neo Install the MIB file on your SNMP server Refer to your server application documentation for instructions Configure SNMP trap notification using the following settings 10400
84. e SAS drives use the SFF 8088 connection at the drive end and SFF 8088 or SFF 8470 at the host adapter end Ethernet port This port connects the library to a network 10 100 Link LED Description Green indicates link integrity Flashing Network synchronization negotiation Steady On Good connection Off No connection between NIC and hub e Activity LED Description Amber indicates port traffic Flashing Network traffic present Steady On Heavy network traffic Off No traffic H Accessor locking The Accessor locking screw is used to lock the screw accessor in place during transportation CAUTION To prevent damage to the library remove the Accessor locking screw before powering ON a Air vent These vents allow hot air to escape from the 10400365 001 05 2012 2012 Overland Storage Inc power supply and tape drive sled 41 4 NEO 100s User Guide Networking Bar Code Reader The bar code reader is an integral part of the library accessor The bar code reader reads each cartridge bar code label and uses the data to identify the types of cartridge magazines and tape drive installed in the library and provide inventory feedback to the host application Operator Control Panel and Web User Interface The library stores the customized inventory data in memory Library firmware supports a 6 or 8 character volume serial number VOLSER on the bar code label on the tape cartridge SAS Host Int
85. e bar code reader cable connection 005B I2C I F error A transfer retry CHK 005B detected Suspect the bar code reader cable connection 005C 12C I F error Interrupt CHK 005C timeout detected Suspect the bar code reader cable connection 005D 12C I F error CHK 005D Invalid signal NAK detected Suspect the bar code reader cable connection OO5E I2C I F error CHK OO5E Bus arbitration lost error detected Suspect the bar code reader cable connection OO5F I2C I F error CHK OO5F Ready condition does not occur Suspect the bar code reader cable connection 10400365 001 05 2012 2012 Overland Storage Inc 4 B 4 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required 0070 Calibration failed because CHK 0070 1 Attempt to unload the cartridge from the the Accessor contains Accessor See Moving Cartridges on media Suspect the page 4 5 Operator Control Panel or centering sensor Moving Cartridges on page 4 16 Web User Interface 2 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 0071 Calibration failed due to an CHK 0071 Cycle the power supply and try again empty magazine Suspect e If the problem is corrected run Library Verify the magazine set sensor before resuming normal libr
86. e interface CLI Information contained in this guide has been reviewed for accuracy but not for product warranty because of the various environments operating systems or settings involved Information and specifications may change without notice Updates The latest release of the NEO 100s firmware can be obtained from the Downloads and Resources NEO Series page at the Overland Storage website http docs overlandstorage com neo Follow the appropriate instructions to download the latest software file For additional assistance search at http support overlandstorage com 10400365 001 05 2012 2012 Overland Storage Inc 4 iv NEO 100s User Guide Finding More Information Product documentation related to NEO 100s is listed below The current versions of all these documents are always available from the Overland Storage NEO Download and Resources website http docs overlandstorage com neo Source Location Content Quick Start Guide ProductPackaging Provides complete instructions for installing the and Web server into a rack and connecting the server to the network Also contains links to warranty registration and information User Guide eDoc on Web Provides an overview of the configuration maintenance and troubleshooting of the NEO 100s and detailed instructions on using the remote access Web User Interface Online Help Web User Basic troubleshooting information embedded in the Interface firmware E
87. e or Operator Control Panel at the same time you are issuing commands 3 Ensure that library firmware is at the latest level visit http docs overlandstorage com neo 10400365 001 05 2012 2012 Overland Storage Inc 46 6 NEO 100s User Guide Installation and Configuration Problems 4 Ensure that the Ethernet cable is securely plugged in the rear of the library at the Ethernet port 5 Ensure that the correct IP netmask and gateway addresses are keyed into the network parameters Ensure that the correct IP address is being used on the web browser If the Ethernet connection is a direct connection between the PC and the library a special crossover Ethernet cable is required NOTE On newer PCs either straight through or crossover Ethernet cables may be used since the crossover requirement is provided internally 8 Check the Ethernet cable carefully or try another cable and if the cable is connected to a network hub or switch try a different port 9 Ifthe Web User Interface is still malfunctioning contact Overland Technical Support Isolating Host Attachment Interface Problems After successfully exercising Isolating Drive Problems on page 6 6 and more specifically Service gt Library Verify Running Library Verify Diagnostics on page 4 11 from the Operator Control Panel the following procedures are suggested to help isolate the failure to properly establish connectivity to the Host Bus Adapter HBA
88. eb User Interface 4 17 channel calibration 1 7 10400365 001 05 2012 Clean Drive LED 1 2 2 2 clean drive manually Operator Control Panel 4 5 Web User Interface 4 17 Clean LED 2 3 configuration saving 3 17 configure number of slots 4 7 Control Key buttons 2 1 conventions typographical PR iv current status 4 13 customer support PR iii D data transfer rates 1 7 date and time Operator Control Panel 4 9 Web User Interface 4 22 date and time settings 3 13 default password 3 9 3 18 default settings 3 6 DHCP Operator Control Panel 4 9 Web User Interface 4 21 diagnostics of library 4 11 disposal PR vi documentation PR v documents related to SnapServers PR v drive diagnostics 4 12 download log 4 29 operation check 3 23 power management 1 7 drive sled 1 7 2012 Overland Storage Inc 4 IX i NEO 100s User Guide E electrostatic discharge information PR v email notifications 3 14 4 23 entitlement 3 24 Error LED 2 8 6 2 error status 4 11 F factory defaults 4 10 6 4 firmware check 3 9 firmware updates 4 31 front panel components 1 1 GUI 2 1 LEDs 1 2 6 8 G graphic view of library 4 14 I installing ina rack 3 2 interfaces supported 1 7 Internet Protocols 1 5 3 12 inventory library Operator ControlPanel 4 5 Web User Interface 4 18 L laser safety information PR v LEDs front panel 1 2 2 3 6 8 library configuration save restore 3 17 4 25 current firmware 2 3 4 4 download log 4 30
89. ecifications for Tape Cartridges Handle the Cartridge Carefully e Do not drop the cartridge If the cartridge drops slide the cartridge door back and ensure that the leader pin Ell is properly seated in the pin retaining spring clips Do not handle tape that is outside the cartridge Handling the tape can damage the tape s surface or edges which may interfere with read or write reliability Pulling on tape that 1s outside the cartridge can damage the tape and the brake mechanism in the cartridge Do not stack more than six cartridges Do not degauss a cartridge that you intend to reuse Degaussing makes the tape unusable Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartridge was exposed The best storage container for the cartridges until they are opened is the original shipping container The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes When you ship a cartridge place it in its jewel case or in a sealed moisture proof bag to protect it from moisture contaminants and physical damage Ship the cartridge in a shipping container that has enough packing material to cushion the cartridge and prevent it from
90. ed run Library Verify During centering calibration before resuming normal library operations centering sensor OFF e If the problem persists contact Overland condition could not be Technical Support detected Suspect the centering sensor or P motor 00C9 Centering calibration error CHK O0C9 2 During centering calibration centering sensor ON condition could not be detected Suspect the centering sensor X motor or P motor OODO Checksum error detected CHK OODO 1 Confirm the firmware file version during firmware update 2 Reinstall the firmware file OOD1 Firmware ID error detected CHK OOD1 3 Cycle the power supply and try again during firmware update e If the problem is corrected run Library 00D2 Boot information error CHK 00D2 Verify before resuming normal library detected during firmware operations update If the problem persists contact Overland Technical Support O0D3 Bar code reader is not in CHK OOD3 1 Initiate an inventory See Conducting a maintenance mode during Library Inventory on page 4 5 Operator bar code reader firmware Control Panel or Conducting a Library update operation Inventory on page 4 18 Web User interrupted Suspect the bar Interface code reader cable 2 Cycle the power supply and try again connection P PRY yag If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support
91. en new levels become available For instructions on updating library and drive firmware see Updating Library and Drive Firmware on page 4 31 Now you are ready to use your library 10400365 001 05 2012 2012 Overland Storage Inc 4 3 24 overland storage Chapter 4 Operations Topics in Operations e Maps of Command Levels e Using the Operator Control Panel e Using the Web User Interface Maps of Command Levels Operator Control Panel Use the following map to access the operational functions of this library levels 1 3 from the front of the library 10400365 001 05 2012 Operator Control Panel Monitoring the Library Viewing Configuration Settings Viewing Current Information Viewing Firmware Revision Managing the Library Unlocking the I O Station Mail Slot Unlocking the Cartridge Magazine Moving Cartridges Unloading the Drive Cleaning the Drive Manually Conducting a Library Inventory Taking the Library Online Offline Powering Down the Library Preparing to Ship the Library Rebooting the Drive Rebooting the Library Logging Out of the Library Configuring the Library Configuring Auto Cleaning Configuring the Number of Active Slots Configuring the Library Access Mode 2012 Overland Storage Inc 44 1 NEO 100s User Guide Maps of Command Levels Configuring Date and Time Settings Configuring Network Settings Configuring Operator Control Panel Settings Setting the Library t
92. er Internet Explorer 7 0 or higher is required for IPv6 Topics in User Interfaces Operator Control Panel e Web User Interface Control Panel The Operator Control Panel is located on the front bezel of the library The Operator Control Panel displays library information and menu commands used to execute library management functions in response to the Control Key buttons located on the right of the LCD display Operator Control Panel component descriptions Number Component Description LCD display 16 character LCD graphic display B UP Button used to navigate upward through the menu items DOWN Button used to navigate downward V through the menu items CANCEL X Button used to cancel a user action and return to the last menu item 10400365 001 05 2012 2012 Overland Storage Inc 42 1 NEO 100s User Guide Operator Control Panel Number Component Description H SELECT Button used to display a submenu or to select a user action Ready Activity Green LED lit when the unit is powered ON The LED flashes LED when there is any library activity or the library is offline H Clean Drive LED Amber LED lit when the drive needs cleaning The LED turns OFF after the drive is cleaned successfully BH Attention LED Amber LED lit when a cartridge is bad marginal or invalid The LED turns OFF when the media is removed from the drive The LED may also be lit when there is a power
93. erator Control Panel e Subnet Mask If DHCP is disabled set the IP address of the subnet mask e Subnet Mask Select to enter the subnet mask address using the IPv4 protocol e Prefix Length Select to enter the prefix length for the IPv6 protocol Gateway If DHCP is disabled set the IP address of the gateway e Pv4 Select to enter the gateway IP address using the IPv4 protocol e Pv6 Select to enter four gateway IP addresses using the IPv6 protocol Configuring Operator Control Panel Settings Configuration Configure Op Panel Settings Configure LCD Back Light H Enable Auto Back Light Input Count min 1 Disable Auto Back Light Change Login Password t New Password Reenter Password a2970085 Use Configuration Configure Op Panel Settings to set the preferences when using the Operator Control Panel Configure the Operator Control Panel using the following settings e Back light Select to enable the LCD back light when using the Operator Control Panel Input Count If the auto back light is enabled specify the time duration before the back light turns OFF The setting uses a 4 digit timer in minutes Login Password Select to change the Operator Control Panel 4 character login password The new password must be re entered for confirmation before the password is changed default 0000 Setting the Library t
94. erface The Ultrium 4 and Ultrium 5 Half Height tape drives support the Serial Attached SCSI SAS interface They have one Mini SAS SFF 8088 connector and can be connected to a Mini SAS SFF 8088 or SAS SFF 8470 at the host adapter end with the appropriate cable The SFF 8088 SAS connectors on the Ultrium 4 are compatible with SAS 1 cables The SFF 8088 SAS connector on the Ultrium 5 is compatible with SAS 1 or SAS 2 cables A drive with a SAS interface can be linked directly to controllers SAS is a performance improvement over traditional SCSI because SAS enables multiple devices up to 128 of different sizes and types to be connected simultaneously with thinner and longer cables its full duplex signal transmission supports 3 0 Gb s or 6 0 Gb s In addition the NEO 100s can be hot plugged SAS drives will auto negotiate speed Networking This section covers the network supported features and options Supported Internet Protocols The NEO 100s supports the following Internet Protocols e Pv4 e IPv6 To learn more about IPv4 visit http www iana org To learn more about IPv6 visit http www ipv6 org Simple Network Management Protocol SNMP Messaging Occasionally the library may encounter a situation that you want to know about such as an open magazine or a fault that causes the library to stop The library provides a standard TCP IP protocol called Simple Network Management Protocol SNMP to send alerts about conditi
95. erface Error Messages Title Cleaning Command Error Message Issuing Panel Illegal medium Clean Drive Source element empty Clean Drive Destination element full Clean Drive Drive failure Clean Drive Prevent medium removal Clean Drive During import export element access Clean Drive Gap detected Clean Drive Not loaded Clean Drive Expired medium Clean Drive Write protect error Clean Drive Cleaning execution failure Clean Drive 1 0 Error File open failure Download Drive Logs Download Library Logs Save Restore Firmware Update Unsupported file Save Restore Firmware Update Network Error command transmission failure Manage Library information access failure Library logs download failure Please retry download All Download Library Logs Email submit failure Notifications SNMP trap submit failure Notifications Log data access failure Traces View Library Logs Port open failure _ Do you wish to retry Applet 3 times retry Port open failure r Please check the library and the network condition setting Applet shutdown Displayed after 3 unsuccessful attempts using the Java Applet Web interface version is not matched between Library and Java Applet Please shut a browser and restart the Applet There is a possibility of malfunctioning if you proceed operation f
96. erland Storage Inc 43 14 NEO 100s User Guide Configuring Your Library with the Web User Interface 2 Click the SNMP Settings tab SMTP Mail Settings SNMP Settings v SNMP Enabled Refresh Community public Trap event Name example Error Events Location Error and Warning Events Contact Error Warning and Information Events SNMPv3 engine ID Test Submit Trap List Select Action Validity Address Version Community Username Enable trap example v1 public Enable 2001 DB8 0 0 0 0 0 1002 v1 public Disable _ 0 0 0 0 v1 Disable 0 0 0 0 v1 SNMPv3 User List Select Action v Select Validity User Name Authentication Privacy Disable Disable Disable Disable Disable Disable g Disable Disable Disable amp Disable Disable Disable ES 3 Click to place a check mark in the SNMP Enabled checkbox 4 Configure the SNMP server and header settings Community SNMP community name to which the library belongs Name Unique SNMP name for the system Location Physical location of the system Contact Name of the person s receiving the notice SNMPv3 engine ID A read only attribute identifying the SNMPv3 engine 5 Enter the trap IP addresses of the SNMP monitoring stat
97. es cannot be moved to the Accessor using this command however but can be moved from the Accessor using this command if for example the library was powered OFF with a cartridge still held in the Accessor Unloading Drive Ci Monitor System Unload Drive System Summary Library Map E Manage Library Move Cartridges Unload Clean Drive Library State Inventory Configure Library Use Manage Library Unload Drive and click Unload to unload the tape cartridge from the tape drive head e Unload when library is in Random mode The cartridge in the drive is unloaded from the tape head mechanism but is still retained inside the tape drive housing The Move Cartridge command moves the cartridge from the drive to another location Moving a tape cartridge from a drive to another location both unloads and moves the cartridge in a single action e Unload when library is in Sequential mode The cartridge in the drive is unloaded from the tape head mechanism and returned to the cartridge home position Cleaning the Drive Manually overland jstorage Monitor System Clean Drive System Summary Library Map E Manage Library Use cartridge C5 T1 CLN340L 1 v Move Cartridges Unload Drive Library State ion Inventory 4 Configure Library Use Manage Library Clean Drive to clean a drive manually Select a cleaning cartridge to use from the magazine or from the Mail Slot an
98. esponding radio button to obtain an IP address automatically DHCP or use static IP address settings When using DHCP use the Operator Control Panel to determine the library s assigned IP address See Viewing Current Information on page 4 3 Enter the following parameters if using static IP address settings e Pv4 address Sets the TCP IPv4 address of the library on the network e Subnet mask Defines and limits users within a local network Gateway Allows access outside the local network e Pv6 setting Select Use IPv6 to enable the IPv6 Internet Protocol Select the corresponding radio button to obtain an IP address automatically DH CP to obtain an IP address using stateless auto configuration or use static IP address settings Enter the following parameter if using static IP address settings e Pv6 address Sets the TCP IPv6 address of the library on the network e Prefix length Decimal value indicating the number of contiguous high order bits comprising the network portion of the address Gateway Allows access outside the local network e DNS setting Select Use DNS to use a domain name server The DNS server if entered date and time and notifications IP addresses to be specified using host names instead of numerical IP addresses DNS IP address Sets the IP address of the DNS server 4 Click Submit to enable the settings 10400365 001 05 2012 2012 Overland Storage Inc 43 12 N
99. ettings e Worldwide node name P address protocol stack P address 10400365 001 05 2012 2012 Overland Storage Inc 44 3 NEO 100s User Guide Using the Operator Control Panel Viewing Firmware Revision Service a29z0067 View Firmware Revision Use Service gt View Firmware Revision to display the current version of the library firmware Managing the Library Unlocking the Mail Slot 1 O Station Use Unlock I O Station to unlock the Mail Slot NOTE This menu option is available only when the Mail Slot is enabled in the library configuration settings After closing the Mail Slot wait for the library to complete its inventory before proceeding with normal library operations Unlocking the Cartridge Magazine Use Unlock Magazine to unlock and remove the cartridge magazine IMPORTANT A blue release gate in the top left corner of each column in the cartridge magazine prevents each cartridge from falling out of the front of the magazine When manually releasing the gate with one hand position your other hand in front of the column opening to prevent cartridges being ejected by the internal column spring When the cartridge magazine is unlocked it can be removed from the library using two hands to support it to insert and or remove data and cleaning cartridges When the cartridge magazine is fully inserted the magazine locks into place After closing the magazine wait for the library to com
100. f you feel any resistance as if something is blocking the magazine inside the library 3 If the magazine still cannot be removed from the library contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc 46 3 NEO 100s User Guide Diagnosing a Problem Problem Area If Then Communication You are experiencing difficulty exercising 1 If you have a recent backup of your configuration Functions some library functions for example proceed to the next step If you do not try to save one updating firmware or logging in to the now Web User Interface Configure Library library remotely Save Restore 2 If using a static IP address make note of your library s IP address If using DHCP proceed to the next step 3 Restore factory defaults Operator Control Panel Configuration Set Default 4 If using a static IP address disable DHCP the default setting and enter the library IP address Web User Interface Configure Library Network Operator Control Panel Configuration Configure Network Settings If using DHCP proceed to the next step 5 Restore the library configuration Web User Interface Configure Library gt Save Restore Error Codes or The library issued an error code 1 Make note of the error code TapeAlert Flags An error message was received via email 2 Power cycle the library notification if enabled e If the error reoccurs see Appendix B E
101. f active storage positions 4 6 8 or 9 The second digit configures Column 5 Tier 1 of the magazine as an Mail Slot 0 when disabled and 1 when enabled The Auto Cleaning function can be enabled only if there is at least 1 inactive position in the magazine If Auto Cleaning is enabled the inactive positions become cleaning cartridge positions 3 Click Submit to enable the settings Physical Library Settings To configure the library cartridge assignment settings complete the following procedure 1 Expand Configure Library if necessary and click Physical in the left navigation pane of the Web User Interface 2 Select the Library settings Refresh Library Library name Tuscon Auto cleaning Enable Disable Bar code label length O6 8 e S Z2 z T Submit S 5 Library name Enter a name for your library e Auto Cleaning Automatically cleans the drive when the drive requests cleaning and a cleaning cartridge is present in the library Auto cleaning can be enabled only when there is at least 1 inactive position in the magazine in the library e Bar code label length Use to choose the number of characters in the cartridge bar code that 1s reported to the host computer 3 Click Submit to enable the settings Configuring Network Settings Once the network settings have been entered on the Operator Control Panel the current network configuration of the library can be modified
102. figuration L Configure Auto Cleaning Enable Auto Cleaning Disable Auto Cleaning 32970080 Use Configuration Configure Auto Cleaning to enable or disable automatic head cleaning of the tape drive in the library The drive can also be cleaned manually For details see Cleaning the Drive Manually on page 4 5 Configuring the Number of Active Slots Configuration Configure Library Set Active Slots Count a2920081 Active Slots Use Configuration Configure Library Set Active Slots Count to set the number of active data cartridge positions within the logical library NOTE The maximum number of active slots that can be set is dependent upon the Mail Slot configuration and Auto Cleaning setting The active cartridge slots always begin with the cartridge position with the lowest cartridge address within the logical library 10400365 001 05 2012 2012 Overland Storage Inc 44 7 NEO 100s User Guide Using the Operator Control Panel Configuring the Library Access Mode Configuration E Configure Library LT Configure Library Mode Configure Library Mode Set Random Mode Set Sequential Mode Enable Loop Mode t Disable Loop Mode L Configure Autoload Mode 1 Enable Autoload Mode 4 Disable Autoload Mode Use Configuration gt Configure Library gt Configure Library Mode to set the logical library access mode
103. fore resuming normal library operations OOE1 Clear operation not finished CHK OOE1 If the problem persists contact Overland within 10 seconds when Technical Support clearing a sector in flash memory OOE2 Error detected in tape library CHK OOE2 configuration stored in flash memory OOE3 Checksum error detected in CHK OOE3 flash memory OOFO Sensor error 1 CHK OOFO Accessor encoder sensor B error detected during blink check Suspect the Accessor encoder sensor B OOF1 Sensor error 2 CHK OOF1 Accessor encoder sensor A error detected during blink check Suspect the Accessor encoder sensor A OOF2 Sensor error 3 CHK OOF2 X encoder sensor error detected during blink check Suspect the X encoder sensor OOF3 Sensor error 4 CHK OOF3 Magazine sensor error detected during blink check Suspect the magazine sensor OOF8 Sensor error 5 CHK OOF8 X origin sensor error detected during blink check Suspect the X origin sensor OOF9 Sensor error 6 CHK OOF9 Cartridge sensor error detected during blink check Suspect the cartridge sensor OOFA Sensor error 7 CHK OOFA Accessor forward sensor error detected during blink check Suspect the Accessor forward sensor OOFB Sensor error 8 CHK OOFB Accessor origin sensor error detected during blink check Suspect the Accessor origin sensor 10400365 001 05 2012 2012 Overland Storage Inc 4 B 11 NEO 100s User G
104. form actions that affect the physical library 10400365 001 05 2012 2012 Overland Storage Inc 42 6 NEO 100s User Guide Web User Interface e Superusers are allowed to operate the physical and logical library but not perform actions that affect the library configuration Administrator users are allowed access to the entire physical library and logical library including configuration One and only one administrator user must be assigned the login name admin User privileges include Multiple users can be logged in at one time on the Web User Interface e Any user can be logged into only one interface at a time User Privilege Comparison Chart Menu Command User Superuser Administrator MONITOR SYSTEM System Summary x lt Library Map MANAGE LIBRARY Move Cartridges Unload Drive Clean Drive 7 Library State X x x x Xx X x x x x Inventory CONFIGURE LIBRARY User Access Physical Logical Network Date and Time M P Notifications X mK x OK xx Save Restore SERVICE LIBRARY Operator Interventions X View Library Logs X Traces B Download Drive Logs x Download Library Logs X X Reset Library Drive Firmware Update x 5 X OK OK HK OK OK x x Usage Statistics 10400365 001 05 2012 2012 Overland Storage Inc 42 7 NEO 100s User Guide Web User I
105. from one location to another or by right clicking a cartridge and selecting a destination Select a cartridge to display information for that cartridge in the Source pane on the right side of the page Drag the cartridge to a valid destination location to display information in the Destination pane Release the mouse button to execute the move The following information is displayed Source 10400365 001 05 2012 Location coordinates in the library Column Tier Slot type Storage I O Station or Cleaning Element address Cartridge label Remaining uses for cleaning cartridges When a cleaning cartridge is added to the library Mail Slot or cleaning slot the remaining uses will be displayed as 50 The actual remaining uses will be updated when the cleaning cartridge is loaded 1nto the tape drive See Cleaning Cartridge on page 5 4 Media status OK Degraded or Failed Destination Location coordinates in the library Column Tier Status for the tape drive Slot type and element address 2012 Overland Storage Inc 44 16 NEO 100s User Guide Using the Web User Interface NOTE Each column has a spring loaded mechanism that pushes the cartridges into Tier 1 Moving a second cartridge into a column moves the first cartridge into Tier 2 Also cartridges cannot be moved directly from Tier 1 in one column to Tier 2 in another column in a single move operation intermediate move operations are required Cartridg
106. ftware to select any data cartridge in any order Sequential In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the lowest Column Tier position through the highest cartridge position in your library for loading into the drive Loop Sequential mode with loop mode ON loads the cartridge in the lowest Column Tier cartridge position after the cartridge in the highest Column Tier cartridge position has been filled with data and sent back to its home position This allows endless backup operations without user interaction 10400365 001 05 2012 2012 Overland Storage Inc 4 3 20 NEO 100s User Guide Populating the Library with Cartridges e Autoload Sequential mode with autoload mode ON loads the first available cartridge the lowest Column Tier cartridge position that contains a cartridge automatically if the library powers ON or resets with an empty drive If the library powers ON with a cartridge already in the drive sequential mode will start from the home position of that cartridge unless the host issues a rewind and unload command to the drive in which case the next cartridge in sequence will be loaded into the drive To start sequential mode if autoload is OFF use the Move Cartridge command to load the first cartridge into the drive The sequence starts from the home
107. g Security message click Run To bypass the security warning message each time you start a new browser session click the Always trust content from this publisher checkbox 5 On the Web User Interface login screen enter the administrator login account name and default password e Account admin Password secure Account admin Password Login 32920099 6 Click Login Checking Firmware Level Check the current level of library firmware as displayed in the System Summary Library name Tuscon Library OK Drive OK VO station Closed Front panel indicators Configuration and cartridge counts Cartridges Slots Drive 0 NIA Storage 4 8 Cleaning Inactive 0 0 VO station 0 1 Reserved NIA 1 Total 4 10 Library firmware version 0001 00F9 Library serial number 0123456789 E Drive firmware version 1234 ES 10400365 001 05 2012 2012 Overland Storage Inc 43 9 NEO 100s User Guide Configuring Your Library with the Web User Interface Go to Downloads and Resources NEO Series page at the Overland Storage website http docs overlandstorage com neo If an updated level of firmware is available follow the appropriate instructions to download the latest software file Update the library firmware before normal operation starts See Servicing the Library in Chapter 4 Operations Configuring Library Setti
108. g physical damage to the hardware or system A WARNING ADVERTISSEMENT A Warning contains information concerning personal safety Failure to follow directions in the warning could result in bodily harm or death Un Canadien avertissement comme celui ci contient des informations relatives la s curit personnelle Ignorer les instructions dans l avertissement peut entra ner des l sions corporelles ou la mort Typographical Conventions Software Convention Button_name Description amp Usage Words in this special boldface font indicate command buttons found in the Web User Interface Ctrl Alt r NOTE This type of format details the keys you press simultaneously In this example hold down the Ctrl and Alt keys and press the r key A Note indicates neutral or positive information that emphasizes or supplements important points of the main text A note supplies information that may apply only in special cases for example memory limitations or details that apply to specific program versions Menu Flow Indicator gt Words with a greater than sign between them indicate the flow of actions to accomplish a task For example Setup gt Passwords gt User indicates that you should press the Setup button then the Password button and finally the User button to accomplish a task Courier Italic A variable for which you must substitute a value Courier Bold Commands you enter in a command lin
109. g to prevent signal reflections at the ends of the cable SCSI buses require that a terminator be placed on the SCSI connector on the last SCSI peripheral Data errors may occur in a SCSI bus that is not terminated 10400365 001 05 2012 2012 Overland Storage Inc 4 xiv NEO 100s User Guide TOE TCP Offload Engine Topology Trap UDP UNC UPS URL USB Port VLAN Short for TCP Offload Engine TOE is a technology used in network interface cards to offload processing of the entire TCP IP stack to the network controller It is primarily used with high speed network interfaces such as gigabit Ethernet and 10 gigabit Ethernet where processing overhead of the network stack becomes significant Logical layout of the parts of a computer system or network and their interconnections There are two types of topology physical and logical The physical topology of a network refers to the configuration of cables computers and other peripherals Logical topology is the method used to pass the information between workstations A signal from a device informing an SNMP management program that an event has occurred A standard unit of measure for designating the height in computer enclosures and rack cabinets One U equals 1 75 inches For example a 3U server chassis is 5 25 inches high Short for User Datagram Protocol A communications protocol for sending messages between computers in a network that uses the Internet Protocol IP
110. g when the cleaning cartridge is in the drive and Initializing while initializing Vendor ID e Product ID Firmware version Serial number e World wide node name Drive event e Cartridge information e Accessor information Status OK Degraded or Failed e Accessor event 10400365 001 05 2012 2012 Overland Storage Inc 44 15 NEO 100s User Guide Using the Web User Interface Managing the Library Moving Cartridges neoseries Monitor System System Summary Library Map 5 Manage Library Unload Drive Clean Drive Library State Inventory Configure Library User Access Physical Logical Network Encryption Date and Time Notifications Save Restore amp Service Library Key Path Diagnostics Operator Interventions View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Display Refresh Interval sec 0 10 20 30 40 50 60 Move Cartridges Source Column 4 Tier 1 Column 5 Column 4 Column 3 Column 2 Column 1 Slot type Storage Element address 0x1008 Ethernet Cartridge label AMJ902L4 ASF860L3 Encryption Unknown 3 Media Status OK CLN340L1 JE AMJ902L4 00312712 002069L2 Library Library Motion Idle Use Manage Library gt Move Cartridges to move data and cleaning cartridges between the Mail Slot storage positions inactive slots and tape drive Move cartridges by clicking and dragging a cartridge
111. gazine to provide a means of exchanging tape media while the unit is still operating 10400365 001 05 2012 2012 Overland Storage Inc lt 4 viii NEO 100s User Guide Mapping table A table indexed by sequential LUN values indicating the selected BUS TARGET LUN devices Mapping tables are used by routers and bridges like the GEOi to perform Ethernet to SCSI pathing MD5 Algorithm MD5 is a way to verify data integrity and is much more reliable than checksum and many other commonly used methods MIB Short for Management Information Base A formal description of a set of network objects that can be managed using the Simple Network Management Protocol SNMP The format of the MIB is defined as part of SNMP Mirroring Used in RAID 1 and 10 a process of storing data on one disk and copying it to one or more disks creating a redundant storage solution RAID 1 is the most secure method of storing mission critical data Mounted A filesystem that is available MPIO Short for Multipath Input Output A multipath solution built into Microsoft server grade operating systems It requires the DSM to work with RAID storage array hardware MTU Short for Maximum Transfer Unit It is the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network N_port A Node port connects via a point to point link to either a single N_Port or a single F_Port N_Ports handle creation
112. h and other rear panel components Install the Rack Rails N WARNING Due to the weight of the appliance it is recommended that at least two people be used to lift the unit out of the box to prevent injury AVERTISSEMENT En raison du poids de l appareil il est recommande d utiliser deux personnes au moins pour soulever l appareil hors de la boite pour viter les blessures 1 Using two people remove the library from its box and set it on a secure surface 2 Determine the location in your rack for your library to be installed and using a pencil mark the location on both the front and rear vertical rails o Front In D Rear oO G 79 1USpace O m BEL LL a m lt gt 10400365 001 05 2012 2012 Overland Storage Inc 43 2 NEO 100s User Guide Installing in a Rack 3 Attach the left H and right H front brackets to the front of the library chassis using two flat head screws E on each side ex a29z0017 Use the bottom two screw holes on each side 4 Attach the left EJ and right H rear brackets to the left H and right H front rails using two round head screws ff on each side IMPORTANT Do NOT tighten the rear bracket screws completely at this time to allow for adjustment during installation 5 Run the hook and loop fastener strap fE through the slot on the right rear bracket and attach it back upon itself 6 Slide the rear rai
113. hen attaching a bar code label to a tape cartridge place the label only in the recessed label area A label that extends outside of the recessed area can cause loading problems in the drive NOTE Do not place any type of mark on the white space at either end of the bar code A mark in this area may prevent the library from reading the label 10400365 001 05 2012 2012 Overland Storage Inc 45 5 NEO 100s User Guide Bar Code Labels L O 1 2 3 CAA a69i0349 The volume serial number LTO123 cartridge type L5 and bar code are printed on the label Guidelines for Using Bar Code Labels Apply the following guidelines whenever using bar code labels e Use only Overland approved bar code labels on cartridges to be used in a NEOseries tape library Do not reuse a label or reapply a used label over an existing label Before you apply a new label remove the old label by slowly pulling it at a right angle to the cartridge case e Use peel clean labels that do not leave a residue after being removed If there is glue residue on the cartridge remove it by gently rubbing it with your finger Do not use a sharp object water or a chemical to clean the label area Examine the label before applying it to the cartridge Do not use the label if it has voids or smears in the printed characters or bar code a library s inventory operation will take much longer if the bar code label is not readable Remove the
114. ices to a Fibre Channel fabric FL_Ports are intermediate ports in virtual point to point links between end ports that do not reside on the same loop for example NL_Port to FL_Port to F_Port to N_Port through a single Fibre Channel fabric switch See Back end Short for File Transfer Protocol A standard Internet protocol that provides a way to exchange files between computers on the Internet A type of transmission that allows communicating systems to both transmit and receive data simultaneously The hardware or software that bridges the gap between two network subnets It allows data to be transferred among computers that are on different subnets Gigabit Ethernet HBA Half duplex Hidden Share Also known as GigE or GbE this Ethernet standard uses a one Gigahertz 1000 Hz clock rate to move data Short for Host Bus Adapter An HBA is an I O adapter that sits between the host computer s bus and the Fibre Channel loop and manages the transfer of information between the two channels In order to minimize the impact on host processor performance the HBA performs many low level interface functions automatically or with minimal processor involvement A type of transmission that transfers data in one way at a time A share that restricts the display of the share via the Windows SMB Web View HTTP HTTPS FTP and AFP protocols See also SMB 10400365 001 05 2012 2012 Overland Storage Inc 4v NEO 100s User Guide Host
115. identify and locate the problem Using the Web User Interface This graphic shows all the menu options available from the Web User Interface for the Administrator User account For information on the menu user access privileges for User Superuser and Administrator accounts see User Privileges on page 2 6 Manage Library Configure Library Monitor System Service Library Monitoring the Library Viewing the System Summary Date and Time H Notifications Save Restore _ System Summary L Move Cartridges i User Access L Key Path Diagnostics Library Map Unload Drive H Physical Operator Interventions Clean Drive Logical I View Library Logs H Library State H Network L Traces Inventory Encryption Download Drive Logs H Download Library Logs Reset Library Drive Firmware Update Usage Statistics a2920090 neoseries E Monitor System System Surimary System Summary Library Map Library name E Manage Library Move Cartridges Library OK Unload Drive Drive ok Clean Drive j Library State Inventory amp Configure Library Front panel indicators User Access Physical Logical Network Encryption Date and Time Bici Configuration and cartridge counts B ue ET Cartridges Slots Bribe pai Da tics Driva 1 NIA Operator inter ventions Storage 1 8 View Library Logs Cleaning Inact
116. idge is stuckin 2 Try a power cycle of the entire library the drive This causes the drive to reset and attempt to rewind and unload when power is restored If the cartridge unloads remove it from the library and inspect it If damaged discard it 3 Try to unload the cartridge from the drive again using the Operator Control Panel or the Web User Interface 4 If the cartridge will still not unload from the drive contact Overland Technical Support 59 WORM Media integrity Set when the drive determines that 1 Copy the data to another WORM tape check failed the data on the tape is suspect from cartridge a WORM point of view 2 Discard the old WORM tape 60 WORM Media Set when the drive rejects a write Append the information on a WORM tape overwrite attempted 10400365 001 05 2012 operation because the rules for cartridge or write the data to a non WORM allowing WORM writes have not been cartridge met Data can only be appended to WORM media Overwrites to WORM media are not allowed 2012 Overland Storage Inc 4C 6 overland storage Master Glossary amp Acronym List NOTE This is a general Overland Storage glossary and acronym list Not all items may be found in this document or be used by this product 1000BASE T 1000BASE T also known as IEEE 802 3ab is a standard for gigabit Ethernet over copper wiring It requires at a minimum Category 5 cable the same as 100BASE TX but Category 5e Category 5 e
117. igher level of backbone support at 1000 Mbps one Gigabit or one billion bits per second Ethernet Address The unique six digit hexadecimal 0 9 A F number that identifies the Ethernet interface Ethernet Port The port on a network card to provide Ethernet access to the computer Event Any significant occurrence or error in the system that may require notifying a system administrator or adding an entry to a log Expansion Slot Area in a computer that accepts additional input output boards to increase the capability of the computer F_port A Fabric port within a Fibre Channel switch that provides a point to point link attachment to a single N_Port F_Ports are intermediate ports in virtual point to point links between end ports for example N_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch Failback Failback occurs when a path with a higher priority than the currently active path is restored In this case I O will fail back to the higher priority path once it is available again Failover A strategy that enables one Ethernet port to assume the role of another port if the first port fails When the port comes back online the original identities are restored Failover is possible only in a multi Ethernet configuration Failover Failback A combination of Failover and Failback When a preferred path becomes unavailable another path is used to route I O until the preferred path is restored In thi
118. il event Error events enabled SNMP trap settings Community Public Trap event Error events enabled SNMPv3 engine ID Set by library firmware 2012 Overland Storage Inc 43 7 NEO 100s User Guide Configuring Your Library with the Web User Interface Static library network settings must be entered using the Operator Control Panel before the library can be accessed remotely using the Web User Interface If your system is serviced by a Dynamic Host Configuration Protocol DHCP server the network parameters will be automatically set Once remote access has been established you can complete the configuration of your library remotely If you choose to use the Operator Control Panel to configure your library go to Configuring Your Library using the Operator Control Panel on page 3 18 Configuring Your Library with the Web User Interface If you choose to use the Web User Interface to configure your library first enter your library network settings using the Operator Control Panel see Configuring Network Settings on page 4 9 NOTE To access the Web User Interface be sure Java 1 5 0 or higher is installed on your host computer Download the latest version of the Java Runtime Environment JRE for your platform from http www java com Topics in Configuring Your Library with the Web User Interface Logging in to the Web User Interface e Checking Firmware Level e Configuring Library Settings e Configuring Net
119. information 2 Cycle the power supply and try again 0001 At power on initialization a All 4 LEDs ON If the problem is corrected run Library firmware error was detected Verify before resuming normal library MESE MEN operations 0002 At power on initialization a Ready Activity LED ON RAM base area error was and Error LED ON e Ifthe problem persists contact Overland detected Technical Support 0003 At power on initialization a CHK 0003 RAM buffer area error was detected 0008 A usable drive could not be CHK 0008 1 Observe LEDs See Interpreting Front detected 10400365 001 05 2012 Panel LEDs on page 6 8 2 Reseat all cables See Reseating Cables on page 6 9 3 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 2012 Overland Storage Inc lt B 1 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required 0009 The Accessor locking screw CHK 0009 1 Remove the Accessor locking screws See has not been removed Removing the Accessor Locking Screw on page 3 5 2 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists contact Overland Technical Support 0010 Information acquisition from 1 Observe
120. ion tests These tests calibrate the read write channel to optimum settings run a long read write test using all servo positions and exercise all of the tape motion functions of the drive Takes up to 30 minutes Media Test Runs tests on a tape cartridge When prompted insert the cartridge to test into the I O Station This test overwrites any data on the cartridge It runs read write tests on the outer tracks of the tape to verify the media tracking and performance Takes approximately 9 minutes Head Test Runs read write tests on the tape drive head When prompted insert a scratch cartridge into the I O Station It runs read write tests on the inner tracks of the tape to verify the head performance Takes approximately 6 minutes SAS Wrap Test Runs tests on the SAS interface SCSI controller Remove the SAS cable from the library and insert the SAS wrap tool into the SAS host connector Start the SAS wrap test If the wrap test fails contact your next level of support 22920053 3 When prompted insert a scratch cartridge into the Mail Slot 10400365 001 05 2012 2012 Overland Storage Inc 44 12 NEO 100s User Guide Using the Web User Interface 4 When prompted remove the scratch cartridge from the Mail Slot The result of the test PASSED or error message is reported on the Operator Control Panel 5 View the Error Log to check if any errors occur If an error occurs see Appendix B Error Codes to
121. ions View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Submit Display Refresh Interval sec 0 10 20 30 40 50 60 Use Configure Library Notifications SMTP Mail Settings tab to configure the email settings for sending event information whenever an event of a certain level occurs Configure email notification using the following settings e SMTP server address SMTP mail server IPv4 or IPv6 address depending on network configuration Sender address Email message header information Subject Email message header information e Mail to Email addresses of contacts to be notified of the event e Mail event Event level notification threshold e Error events e Error and Warning events Error Warning and Information events Click Test to send a test message to the addresses enabled in the Mail to fields Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library 10400365 001 05 2012 2012 Overland Storage Inc 4 4 23 NEO 100s User Guide Using the Web User Interface Configuring SNMP Trap Notifications Use Configure Library gt Notifications gt SNMP Settings to configure the trap settings for Monitor System System Summary Library Map amp Manag
122. ions to be notified when an event takes place and the security settings in the Trap List pop up menu Modify a Trap No 1 Validity Enable Disable Trap version v3 Inform Address trap example Community User name Authentication Authentication password Confirm password Privacy Privacy password Confirm password Submit Cancel 82920140 Validity Enable Disable setting Trap version v1 v2c or v3 For v2c and v3 the Inform checkbox determines whether an SNMP INFORM request is sent instead of a trap event P address IPv4 and IPv6 addresses are supported Hostnames can be entered instead of numerical IP addresses if the DNS server 1s specified 10400365 001 05 2012 2012 Overland Storage Inc 43 15 NEO 100s User Guide Configuring Your Library with the Web User Interface Community v1 or v2c SNMP community name e User name v3 only SNMPv3 unique user name Authentication v3 only Authentication algorithm MD5 or SHA When an algorithm is specified an authentication password and confirmation of the password are required e Privacy v3 only Privacy service encryption and decryption algorithm DES or AES When an algorithm is specified a privacy password and confirmation of the password are required 6 Enter the SNMPv3 users who are permitted to a
123. iquement aux pays de l Union Europ enne et la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie XE c0oxv 2I iEUSsSE BI 4U7 Jv2r l 5Uocosmsnisd MBE EU ili Lec MB FEE AUT ARH 47 2002 96 EC WEEE D 7 v d dv C WED IORS EUSEIS IG I 3 2 6E FR EZ ERR OO ILIO E YHA V ORT REC EF COPA MARS ROMS Eo TRENUT OVERHALLA DDAR OM MICH onc In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local Overland representative 10400365 001 05 2012 2012 Ove
124. ith a target it establishes what is known as an iSCSI session A session consists of one or more TCP IP connections between an initiator and a target Sessions are normally established or re established automatically when the host computer starts up although they also can be established and broken manually SMB Short for Server Message Block A protocol for Windows clients SMB uses the TCP IP protocol It is viewed as a complement to the existing Internet application protocols such as FTP and HTTP With SMB you can access local server files obtain read write privileges to local server files share files with other clients and restore connections automatically if the network fails SMS Short for Short Message Service Is a means of sending short text messages to a mobile phone SMTP Short for Simple Mail Transfer Protocol A TCP IP protocol used for sending and receiving email SNMP Short for Simple Network Management Protocol A system to monitor and manage network devices such as computers routers bridges and hubs SNMP views a network as a collection of cooperating communicating devices consisting of managers and agents SSH Short for Secure Shell A service that provides a remote console for special system administration and customer support access to the server SSH is similar to telnet but more secure providing strong encryption so that no passwords cross the network in clear text SSL Short for Secure Soc
125. ive Traces VO station Download Drive Logs Reserved NIA 1 Download Library Logs Total 2 10 Reset Library Drive ae Firmware Update Library firmware version 0021 2000 Usage Statistics Library serial number 6810612 Drive firmware version B6W1 Display Refresh Interval sec 0 40 20 30 40 50 60 Use Monitor Library System Summary to display a summary of the current status of the tape drive and the library and the current configuration of the library comprising e Library name Library status OK Degraded or Failed It displays Not Ready while initializing 10400365 001 05 2012 2012 Overland Storage Inc 44 13 NEO 100s User Guide Using the Web User Interface Drive status OK Degraded or Failed It displays Empty Loading or Ejected when the drive is empty loading media or media is ejected unloaded in the drive It displays Cleaning when the cleaning cartridge is in the drive and Initializing while initializing Mail Slot status Open Closed when Mail Slot is enabled Operator Control Panel LED indicators Number of cartridges and slot configuration Cartridge in the drive 0 or 1 Slots value is always N A Number of cartridges in the active slots Number of active slots Number of cartridges in the cleaning inactive slots Number of cleaning inactive slots Number of cartridges in the Mail Slot 0 or 1 when enabled Number of Mail Slot slots Number of cartridges in the rese
126. ive Information on the right side of the page Refer to the Product ID to determine which drive is installed in the library Ensure you download the correct drive firmware from the NEO support page To update library and drive firmware 1 Ifthere is a cartridge in the tape drive unload the tape drive before updating library and drive firmware 2 Use Service Library gt Firmware Update to install the firmware a Click Browse to locate the library firmware file with extension fmg or the LTO SAS drive firmware file with extension ro that you downloaded b Click Update The Web User Interface will indicate that the operation has completed This means that the firmware file has been successfully moved from the host computer to the library 10400365 001 05 2012 2012 Overland Storage Inc lt 4 31 NEO 100s User Guide Using the Web User Interface 3 Wait for the library to reboot before resuming normal library operations It can take several minutes before the library reboots IMPORTANT After the update process starts you must wait until the library reboots Do not attempt to interrupt the process in any way or the upgrade will not be successful 4 Verify the firmware update by viewing the System Summary on the Web User Interface NOTE The TotalStorage Tape Diagnostic Tool ITDT is a tool that offers multiple functional capabilities including updating drive and library firmware It is available for most majo
127. jointly by HP IBM and Certance Seagate as an open standards It is ideally suited for backup restore and archive applications and provides reliability in both stand alone and automated environments The tape cartridges go by the label Ultrium e Ultrium generation 3 LTO 3 cartridge up to 800 GB capacity 2 1 compression and an uncompressed transfer rate of 80 MB s e Ultrium generation 4 LTO 4 cartridge up to 1 6 TB capacity 2 1 compression and an uncompressed transfer rate of 120 MB s e Ultrium generation 5 LTO 5 cartridge up to 3 0 TB capacity 2 1 compression and an uncompressed transfer rate of 140 MB s Short for Logical Unit Number A SCSI or Fibre Channel device identifier LUN is a subdivision of a SCSI target Short for Low Voltage Differential LVD is a method of powering SCSI cables that will be formalized in the SCSI 3 specifications LVD uses less power than the current differential drive HVD is less expensive and allows for higher speeds such as those of Ultra 2 SCSI LVD requires 3 3 volts versus 5 volts for HVD Short for Media Access Control address a hardware address that uniquely identifies each node of a network In the Open Systems Interconnection OSI model one of two sublayers of the Data Link Control layer concerned with sharing the physical connection to the network among several computers Each Ethernet port has a unique MAC address A configurable import export slot or ma
128. kets Layer A protocol for managing the security of a message sent on the Internet It is a type of technology that provides data encryption server authentication message integrity and client authentication for any TCP IP connection Standalone A network bonding mode which treats each port as a separate interface This configuration should be used only in multihomed environments in which network storage resources must reside on two separate subnets Static IP Address An IP address defined by the system administrator rather than by an automated system such as DHCP Storage Area Network See SAN 10400365 001 05 2012 2012 Overland Storage Inc 4 xiii NEO 100s User Guide Subnet Mask A portion of a network that shares a common address component On TCP IP networks subnets are all devices with IP addresses that have the same prefix Tape Cartridge Tape Drive Target TCP IP Telco Telnet Terminator A magnetically coated strip of plastic in a plastic housing on which data can be encoded Storing data on tapes is considerably cheaper than storing data on disks Tapes also have large storage capacities ranging from a few hundred kilobytes to several gigabytes They are generally used for long term storage and backup or for transporting large amounts of data Tapes come in a variety of sizes and formats A device that reads data from and writes it onto a tape A target is a device peripheral that responds to
129. knowledgeable about the Storage Area Network SAN to which your NEO S series library is being connected This product is not intended to be connected directly or indirectly by any means whatsoever to interfaces of public telecommunications networks Product Documentation NEO product documentation and additional literature are available online Point your browser to http docs overlandstorage com neo For additional assistance search at http support overlandstorage com Overland Technical Support For help configuring and using your NEO 100s libraries search at http support overlandstorage com kb You can email our technical support staff at techsupport overlandstorage com or get additional technical support information on the Contact Us web page http docs overlandstorage com support For a complete list of support times depending on the type of coverage visit our website at http docs overlandstorage com care 10400365 001 05 2012 2012 Overland Storage Inc 4 iii NEO 100s User Guide Conventions Alerts This document exercises several alerts and typographical conventions Convention IMPORTANT Description amp Usage An Important note is a type of note that provides information essential to the completion of a task or that can impact the product and its function A CAUTION A Caution contains information that the user needs to know to avoid damaging or permanently deleting data or causin
130. le medium CHK 0048 Verify that the cartridge is compatible with the 10400365 001 05 2012 installed 2012 Overland Storage Inc drive installed in the library See Chapter 5 Media e If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 4 B 3 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required 0053 Response acknowledge error CHK 0053 1 Initiate an inventory Conducting a Library received from bar code Inventory on page 4 5 Operator Control reader Suspect the bar code Panel or Conducting a Library Inventory reader cable connection on page 4 18 Web User Interface 0056 Receive data checksum error CHK 0056 2 Cycle the power supply and try again received from bar code e If the problem is corrected run Library reader Suspect the bar code Verify before resuming normal library reader cable connection operations 0057 Invalid data received from CHK 0057 If the problem persists contact Overland bar code reader Suspect the Technical Support bar code reader cable connection 0058 A bar code reader read error CHK 0058 detected Suspect the bar code reader cable connection 0059 A bar code reader FLASH CHK 0059 control error detected Suspect the bar code reader cable connection 005A A bar code reader CHK 005A diagnostics error detected Suspect th
131. lectrostatic Discharge Information A discharge of static electricity can damage static sensitive devices Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions e Transport products in static safe containers such as conductive tubes bags or boxes Cover the appliance with approved static dissipating material Use a wrist strap connected to the work surface and properly grounded tools and equipment e Keep the work area free of non conductive materials such as foam packing materials Make sure you are always properly grounded when touching a static sensitive component or assembly Avoid touching pins leads or circuitry Safety and Environmental Notices The sections that follow define each type of safety notice and give examples Laser Safety and Compliance Before using the library review the following laser safety information Class I Laser Product The library may contain a laser assembly that complies with the performance standards set by the U S Food and Drug Administration for a Class I laser product Class I laser products do not emit hazardous laser radiation The library Class I has the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible during operation or is within Class I limits External safety agencies have reviewed the library and have obtained approvals to the late
132. lem persists contact Overland Forward FWD position PP2 Technical Support error Accessor origin detected or FWD not detected Suspect the P origin sensor FWD sensor or P motor OOBA Accessor error 3 CHK OOBA PUT GET bar code reader position PP4 PP5 PPBF PPBR error Accessor origin or FWD detected or cell full Suspect the P origin sensor FWD sensor or P motor OOBC During initialization the CHK OOBC Accessor origin could not be detected Suspect the P origin sensor FWD sensor or P motor OOBD During Accessor movement CHK OOBD the movement stop condition detected Suspect the P encoder sensor or P motor OOBF No gap condition detected at CHK OOBF the completion of Accessor operation Suspect the centering sensor P origin sensor FWD sensor or P motor 00CO Accessor operation disabled CHK O0CO 1 Confirm the magazine is closed because a cartridge 2 Cycle the power supply and try again magazine was removed Suspect the magazine set sensor If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc 4 B 8 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required O0C8 Centering calibration error CHK O0C8 Cycle the power supply and try again 1 If the problem is correct
133. lishing a connection to the library open any HTML browser and enter the IP address of the library To configure the Web User Interface you must first set the IP address using the Operator Control Panel Refer to Configuring Network Settings on page 4 9 or Configuring Network Settings on page 4 21 The Web User Interface Java Applet requires Java 1 5 0 or higher be installed on your host computer for full functionality and is best viewed using Internet Explorer 6 0 or higher Internet Explorer 7 0 or higher is required for IPv6 If your computer does not have Java installed or you need to upgrade your installation download the latest version of the Java Runtime Environment JRE for your platform from http www java com and follow the instructions provided to enable and configure the Java Runtime Environment for your browser The Web User Interface can also be used to update the library and drive firmware and to download error logs drive dumps and other library data from the library 10400365 001 05 2012 2012 Overland Storage Inc 42 5 NEO 100s User Guide Web User Interface Before the NEO 100s can be managed over a network using the Web User Interface you must set up the initial network configuration of the library using the Operator Control Panel Logging In To log in to the Web User Interface from a browser you need to enter the IP address of the library The IP address can be obtained using the View Settings command from
134. ls El into the front rails from back to front to create the rail assemblies Ensure the flanges with the screw holes face outwards 10400365 001 05 2012 2012 Overland Storage Inc 43 3 NEO 100s User Guide Installing in a Rack 7 Install the rail assemblies into the rack Ensure the three holes in the front of the unit align with the 1U space marked on the vertical rails in Step 2 Secure the rails to the rack using four flat head screws E on each side of the rack Use both of the two screw locations on the rear of the rack rail Use the top and middle screw locations on the front of the rack rail a2920020 Once the rails are secure you are ready to insert the library into the rack Install the Library into Rack WARNING It is recommended that a mechanical lifter or at least two people be used to raise and align the unit to prevent injury during installation Use care when inserting or removing a unit into or out of a rack to prevent the accidental tipping of the rack causing damage or personal injury AVERTISSEMENT Afin d viter des blessures pendant l installation il est recommande d utiliser un monte charge ou au moins deux personnes pour lever ou aligner l appareil Faites attention lorsque vous ins rez ou retirez l appareil d un support pour emp cher le d versement accidentel de la cr maill re causant des dommages et des blessures 1 Slide the library into the rack 2 Secure the f
135. m a file 10400365 001 05 2012 2012 Overland Storage Inc 4 4 26 Servicing the Library Viewing Operator Interventions NEO 100s User Guide Using the Web User Interface Monitor System System Summary Library Map Ci Manage Library Move Cartridges Unload Drive Clean Drive Library State Inventory Configure Library User amp ccess Physical Logical Network Encryption Date and Time Notifications Save Restore Gi Service Library Key Path Diagnostics View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Operator Interventions Refresh Index List Last refresh Monday April 9 2012 10 52 55 AM PDT No events Index Number MM DD YYYY HH MM SS Unit Type Event Level Description Description Firmware Update Usage Statistics Filter Unit type v Accessor Event level v Error v Drive Warning C v Others v Information Use Service Library Operator Interventions to display a log history summary of information warning and error events that have occurred for the selected library component units The summary can be filtered to display the operator intervention log for a specific hardware component and specific event levels The log is stored in memory on the library control board When the memory buffer is full new events overwrite the oldest eve
136. m is having trouble communicating with the 1 Cycle the power supply and try again tape drive 2 If the problem persists contact Overland 02 Library HardwareB W The media changer Technical Support mechanism has a hardware fault 03 Library HardwareC C The media changer 1 Make sure the media changer and drives mechanism has a hardware are not being used by any host then reset fault that requires a reset to the library from the front panel recover 2 If the problem persists contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc 4Cc 1 NEO 100s User Guide Library Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 04 Library Hardware D The library mechanism has 1 Cycle the power supply and try again a hardware fault thatis not 2 If the problem persists contact Overland mechanism related or Technical Support requires power cycle to recover 06 Library Interface C The library has identified an 1 Check all cables and cable connections interface fault N Restart the operation 3 If the problem persists contact Overland Technical Support 08 Library Maintenance W Library preventative Preventative maintenance of the library is maintenance required required Consult the library user s manual for device specific preventative maintenance tasks 12 Library Stray Tape C A cartridge has been leftin 1 Try unloading the cartridge from the
137. mber and other address and status information Trap Definitions such as library status change open magazine Mail Slot accessed hard fault information drive cleaning requests excessive retries and library returning to normal operations SNMP MIBs The library s Management Information Base MIB contains units of information that specifically describe an aspect of the system such as the system name hardware number or communications configuration Status and error data is also gathered by MIBs and sent to one or more IP addresses defined during the SNMP configuration operation Download the SNMP MIB file for this library from http docs overlandstorage com neo SNMP Status Events This table provides information about SNMP events and the related Trap ID Event Trap ID Definition Status Change Library status has changed Door Open 2 Library door has been opened I O Station Accessed 3 Library Mail Slot has been accessed Fault Posted 4 Library has posted a hard fault error Request Drive Clean 5 Drive has requested a clean Drive Error 6 Drive has reported an error Loader Retries Excessive 7 Library has reported excessive load retries Loader OK 8 Library has resumed normal operations Account Password Change 9 Account password in the library has changed Configuration Change 10 Library or drive configuration has changed Library Login 11 Someone has logged into the library via the Web User In
138. moving within the container The following table gives the environment for operating storing and shipping LTO Ultrium Tape Cartridges Environmental Specifications Environmental Factor Operating Operational Storage Archival Storage Shipping Temperature 10 to 45 C 16 to 32 C 16 to 25 C 23 to 49 C 50 to 113 F 61 to 90 F 61 to 77 F 9 to 120 F Relative humidity non 10 to 80 20 to 80 20 to 50 5 to 80 condensing Maximum wet bulb 26 C 79 F 26 C 79 F 26 C 79 F 26 C 79 F temperature The short term or operational storage environment is for storage durations of up to six months T The long term or archival storage environment is for durations of six months up to ten years 10400365 001 05 2012 2012 Overland Storage Inc 45 10 NEO 100s User Guide Disposing of Tape Cartridges Disposing of Tape Cartridges Under the current rules of the U S Environmental Protection Agency EPA regulation 40CFR261 the LTO Ultrium Tape Cartridge is classified as non hazardous waste As such it may be disposed of in the same way as normal office trash These regulations are amended from time to time and you should review them at the time of disposal If your local state country non U S A or regional regulations are more restrictive than EPA 40CFR261 you must review them before you dispose of a cartridge Contact your account representative for information about the materials that are in the cartridge
139. n the Tier 2 element address even though it is physically located in Tier 1 10400365 001 05 2012 2012 Overland Storage Inc 41 8 NEO 100s User Guide Location Coordinates and Element Addresses Front Rear jni slot i Column 5 e 4 aes 3 Column 2 Column 1 Tier2 e 2 aes 2 Tier 2 Tier 2 Column 5 Column 4 Column 3 Column 2 Column 1 Tier 1 Tier 1 Tier 1 Tier 1 Tier 1 jo A storage element address is assigned to each cartridge at the time the cartridge is inserted Storage element addresses range from 4097 to 4105 0x1001 to 0x1009 when the Mail Slot is not enabled and from 4097 to 4104 0x1001 to 0x1008 when the Mail Slot is enabled a29z0001 10400365 001 05 2012 2012 Overland Storage Inc 41 9 overland storage Chapter 2 User Interfaces Operator The library has a local interface Operator Control Panel and a remote interface accessed via a web browser Web User Interface The Operator Control Panel is located on the front of the library and allows users to work locally on the library The Web User Interface allows users and administrators to view and perform some library functions from remote sites The Web User Interface is implemented as a Java Applet that runs in a web browser from any PC on the network The Java Applet requires that Java 1 5 0 or higher be installed on your host computer for full functionality and is best viewed using Internet Explorer 6 0 or high
140. nel Login Unsupported update file Firmware Update Invalid parameter found in Configure Library Please input parameter of Configure Library Password parameter error User Access User name parameter error User Access Not enough role User Access A user name unmatched User Access A user is already existed User Access Users full User Access Flush ROM write error detected User Access User information access failure User Access Command Error 10400365 001 05 2012 Move command execution failure Code Move Cartridges Unload command execution failure Unload Drive Drive not ready Unload Drive Download Drive Logs Firmware Update Medium not present Unload Drive Online command execution failure Offline command execution failure Library State Library State Reset command execution failure Reset Library Drive Inventory command execution failure Normal Dump command execution failure Inventory Download Drive Logs Force Dump command execution failure Download Drive Logs Restore failure Library serial number is Save Restore unmatched Writing to cookie was failure The All configuration data was not saved to cookie 2012 Overland Storage Inc 4 B 13 NEO 100s User Guide Web User Int
141. nel logout or timeout Library firmware will not allow a user to select an impossible request Those situations will include but are not limited to Moving a cartridge from any source to a position occupied by another cartridge Moving a cartridge from an empty cartridge position Loading a cartridge from any source to a full drive e Unloading a cartridge from an empty drive Any error detected by the library or drive controller and not recoverable through predetermined firmware algorithms is considered fatal When an error occurs an error code is displayed on the Operator Control Panel display and the error LED is ON The error code remains on the Operator Control Panel until a button is pressed which causes the Operator Control Panel to return to the Home Screen Numeric error codes are used for unrecoverable fatal errors otherwise text status messages are displayed When the library powers ON or resets it goes through several internally controlled initialization processes called the Power On Self Test POST When the POST is finished the library displays the Startup screen then the Home screen 10400365 001 05 2012 2012 Overland Storage Inc 42 2 NEO 100s User Guide Operator Control Panel The Startup screen is the first screen that appears after powering ON the library It contains the following information e Firmware Rev the current level of library firmware e Drives the total number of drives that the library can
142. ng before resuming normal library operations sensor X motor or P motor e If the problem persists contact Overland Technical Support OOB2 Media detected in the CHK OOB2 1 If the cartridge remains in the Accessor try Accessor at completion of to move the cartridge from the Accessor to centering check operation the Mail Slot using the Operator Control Suspect the centering Panel or Web User Interface Remove the sensor cartridge from the library and inspect for 00B3 Media detected in the CHK 00B3 damage and replace if necessary 10400365 001 05 2012 Accessor at completion of PUT operation Suspect the centering sensor 2 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists contact Overland Technical Support 2012 Overland Storage Inc lt B 7 NEO 100s User Guide Library Error Codes Code H Description Panel Indication Action Required OOB8 Accessor error 1 CHK OOB8 1 Check the Accessor locking screw and Reverse REV position PP1 remove it if it is installed See Removing error Accessor origin not the Accessor Locking Screw on page 3 5 detected or FWD position 2 Cycle the power supply and try again detected Suspect the P e If the problem is corrected run Library origin sensor FWD sensor or Verify before resuming normal library P motor operations OOB9 Accessor error 2 CHK OOB9 If the prob
143. ngs Use the following procedures to configure either the logical or physical library settings Logical Library Settings To configure the library access mode settings for the logical library 1 Expand Configure Library if necessary and click Logical in the left navigation pane of the Web User Interface 2 Select the Library Mode Refresh Library Library mode Random v Loop Enable Disable Auto load Enable Disable Number of active slots 8 1 M 8 active storage I O enabled automatic cleaning not allowed z 5 E Submit S o e Random In random mode the library allows the server s host s application software to select any data cartridge in any order Sequential In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the lowest Column Tier position through the highest cartridge position in your library for loading into the drive See Location Coordinates and Element Addresses on page 1 8 Loop Sequential mode with loop mode ON loads the cartridge in the lowest Column Tier cartridge position after the cartridge in the highest Column Tier cartridge position has been filled with data and sent back to its home position This allows endless backup operations without user interaction e Autoload Sequential mode with autolo
144. nhanced and Category 6 cable may also be used and are often recommended 1000BASE T requires all four pairs to be present and is far less tolerant of poorly installed wiring than 100BASE TX Address An address is a data structure or logical convention used to identify a unique entity such as a particular process or network device ADI Short for Automation Drive Interface Media changer automation devices use a private communication link for monitoring and controlling removable medium devices drives The standard specifies a protocol for transporting commands data and status between automation devices and the drives Algorithm A sequence of steps designed to solve a problem or execute a process ATA Short for Advanced Technology Attachment A standard interface for connecting storage devices to a PC Auto Balance A feature that automatically balances preferred paths evenly among all available host ports and controller ports Auto balancing spreads I O load by utilizing as many host ports and controller ports as possible Authentication The validation of a user s identity by requiring the user to provide a registered login name and corresponding password Autonegotiation An Ethernet feature that automatically negotiates the fastest Ethernet speed and duplex setting between a port and a hub or switch This is the default setting and is recommended Autosensing An Ethernet feature that automatically senses the cur
145. nly a recommended shipping container that securely holds the cartridge in its jewel case during transportation Ultrium Turtlecases by Perm A Store have been tested and found to be satisfactory They are available at www turtlecase com a6910077 e Never ship a cartridge in a commercial shipping envelope Always place it in a box or package e Ifyou ship the cartridge in a cardboard box or a box of a sturdy material ensure the following e Place the cartridge in polyethylene plastic wrap or bags to protect it from dust moisture and other contaminants e Pack the cartridge snugly do not allow it to move around e Double box the cartridge place it inside a box then place that box inside the shipping box and add padding between the two boxes F a69i0076 Provide Proper Acclimation and Environmental Conditions e Before you use a tape cartridge acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartridge was exposed e Ensure that all surfaces of a cartridge are dry before inserting it 10400365 001 05 2012 2012 Overland Storage Inc 45 8 NEO 100s User Guide Cartridge Care and Handling Do not expose the cartridge to moisture or direct sunlight Do not expose recorded or blank cartridges to stray magnetic fields of greater than 100 oersteds for example terminals motors
146. nt protection in order to connect these interfaces metallically to OSP wiring An external Surge Protective Device SPD is not required for operating this library Product Recycling and Disposal This unit contains recyclable materials This unit must be recycled or discarded according to applicable local and national regulations Overland Storage encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed This paragraph is also translated into Spanish Espanol as follows Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable Overland Storage recomienda a los propietarios de equipos de tecnolog a de la informaci n TI que reciclen responsablemente sus equipos cuando stos ya no les sean tiles Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product 1s not to be thrown away but rather reclaimed upon end of life per this Directive 10400365 001 05 2012 2012 Overland Storage Inc 4 vi NEO 100s User Guide Remarque Cette marque s applique un
147. nterface Help Pages Each screen on the Web User Interface has an associated Help page To access a Help page click Help in the upper right corner of the screen A new web page will open Using the left navigation pane select the desired Help page To close the Help page click the red X in the upper right corner of the screen Logging Out To log out of the Web User Interface click Logout in the upper right corner of the current screen NOTE If you click the X in the upper right corner of your internet browser window the screen will close but you will not be logged out of the Web User Interface 10400365 001 05 2012 2012 Overland Storage Inc 42 8 overland storage Chapter 3 Installation amp Configuration To install and configure rack mounted NEO 100s library perform the procedures in this chapter in the order they are presented Topics in Installation amp Configuration Choosing a Location Installing in a Rack Library Default Settings Configuring Your Library with the Web User Interface Configuring Your Library using the Operator Control Panel Populating the Library with Cartridges Verifying Library and Drive Operation Taking the Library Online Registering for Support Notification Choosing a Location Choose a location that meets the following criteria 10400365 001 05 2012 Criteria Definition Room Temperature 16 to 32 C 60 to 90 F Power Source AC Power Voltage 100 to 240 Vac 4 0
148. nts The log is not cleared from memory when power is turned OFF Click Refresh to read the log of operator interventions from the tape library You can select an event in the Index List panel to display data specific to that event in the Detail panel The information displayed for the operator intervention event comprises Index number of the event e Date the event occurred Time the event occurred e Unit in the library where the event occurred Event level Description of the event 10400365 001 05 2012 2012 Overland Storage Inc 4 4 27 NEO 100s User Guide Using the Web User Interface Viewing Library Logs ai Monier System View Library Logs System Summary Library Map Refresh Last refresh Monday April 9 2012 10 52 56 AM PDT Manage Library Move Cartridges Index list Renee 000 01 01 2008 00 01 08 Code 6 29 01 POWER ON OCCURRED Clean ive Library State 001 01 04 2008 05 01 59 Code 5 24 00 INVALID FIELD IN CDB Inventory 002 01 01 2008 00 00 20 Code 6 29 01 POWER ON OCCURRED 2 CAS ee 003 01 01 2008 00 00 20 Code 6 29 01 POWER ON OCCURRED ser Access Physical 004 01 01 2008 00 17 34 Code 6 29 01 POWER ON OCCURRED Logical 005 01 01 2008 00 17 03 Code 6 29 01 POWER ON OCCURRED i Network Encryption Detail Date and Time Index Index Number AMelificatone Occurred at MM DD YYYY HH MM SS Save Restore a
149. nu item 2 Using UP and DOWN select one of the various predefined values for that item 3 As soon as the Operator Control Panel display shows the correct value press SELECT to apply the value Toggling Values Toggle values are used to switch between two different states like ON and OFF 1 After navigating to the menu item press SELECT to select the menu item 2 Using UP and DOWN select one of the various predefined states for that item 3 Press SELECT to apply the new state Entering Numerical Values Numerical values are needed for network addresses password entries and other configuration entries 1 After navigating to the menu item the current value is displayed and the cursor highlights the first digit of the value that can be changed 2 For each digit to be changed in the value a Use UP and DOWN to increment or decrement the digit b Press SELECT to highlight the next editable digit 3 Press SELECT at the last digit to apply the complete entry or press CANCEL to cancel the whole edit process and maintain the original value Logging in At power ON or software reset the library ready screen appears when POST initialization completes successfully Push ENTER Kew to Login 82920028 To log in to the Operator Control Panel press SELECT The password entry screen appears InrFut Password kk 32920029 10400365 001 05 2012 2012 Overland Storage Inc 4 2 4 NEO 100s User Guide Web User Interface P
150. o Factory Defaults Configuration 8 Use Configuration Set Default to reset the library to the factory default settings See Library Default Settings on page 3 6 The date and time must be reset after restoring factory default settings See Configuring Date and Time Settings on page 4 8 IMPORTANT This configuration setting deletes all current library settings and should be used with utmost caution To restore your library configuration see Saving and Restoring Configuration Settings on page 4 25 Servicing the Library The Service menu on the Operator Control Panel gives access to troubleshooting and maintenance diagnostic tools 10400365 001 05 2012 2012 Overland Storage Inc 44 10 NEO 100s User Guide Using the Operator Control Panel Checking the Library Error Status This graphic illustrates the error status menu Service L view Error Status View Library Error Status 8 View Drive Error Status S Use Service gt View Error Status to check the current status of the major library components Select the component to view its error status e Library Checks the error status of the library Drive Checks the error status of the tape drive If an error occurs press the Enter key to display specific error information You can check the meaning of error codes in Appendix B Error Codes Running Library Verify Diagnostics This graphic illustrates the
151. o Factory Defaults Servicing the Library e Checking the Library Error Status Running Library Verify Diagnostics Running Drive Diagnostics Web User Interface Use the following map to access the operational functions of this library levels 1 3 remotely using a web browser e Web User Interface Monitoring the Library Viewing the System Summary Viewing the Library Map Managing the Library Moving Cartridges e Unloading Drive Cleaning the Drive Manually Taking the Library Online and Offline e Conducting a Library Inventory Configuring the Library Managing User Access e Configuring Physical Library Settings e Configuring Logical Library Settings e Configuring Network Settings e Configuring Date and Time Settings Configuring Email Notifications e Configuring SNMP Trap Notifications Saving and Restoring Configuration Settings Servicing the Library e Viewing Operator Interventions Viewing Library Logs Viewing Trace Data Downloading Drive Logs Downloading Library Logs e Resetting the Library and Drives e Updating Library and Drive Firmware e Viewing Accessor Statistics 10400365 001 05 2012 2012 Overland Storage Inc 44 2 NEO 100s User Guide Using the Operator Control Panel Using the Operator Control Panel The chart below shows the top level menu tree structure of the Operator Control Panel on the front of the NEO 100s library For details on how to select commands and options see the
152. of the options e Set IP Address IPv4 to enter the IPv4 address of the tape library e Set IP Address IPv6 to enter the IPv6 IP address four screens c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 6 If necessary set IPv4 Subnet Mask Default 255 255 255 0 If DHCP IPv4 is disabled set the IPv4 subnet mask manually a Select Configure Network Settings Change Subnet Mask Set Subnet Mask b Enter the IPv4 subnet mask dot decimal notation c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 7 If necessary set IPv6 Prefix Length Default 64 If DHCP IPv6 is disabled set the IPv6 prefix length manually a Select Configure Network Settings Change Subnet Mask Set Prefix Length b Enter the IPv4 prefix length c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 8 If necessary set IPv4 IPv6 Gateway Default 0 0 0 0 If DHCP is disabled set the Gateway IP address manually a Select Configure Network Settings Change Gateway b Select one of the options e Set Gateway Address IPv4 to enter the IPv4 gateway address Set Gateway Address IPv6 to enter the IPv6 gateway address four screens 10400365 001 05 2012 2012 Overland Storage Inc 43 19 NEO 100s U
153. ons such as need for operator intervention over a TCP IP LAN network to an SNMP monitoring station These alerts are called SNMP traps Using the information supplied in each SNMP trap the monitoring station together with customer supplied software can alert operations personnel of possible problems or operator interventions that occur SNMP Traps SNMP traps are alerts or status messages that can be collected monitored and used to proactively manage attached libraries using SNMP protocol with the SNMP monitoring stations In summary each trap provides the following information e Product Identification such as product name description manufacturer model number firmware level and the URL for which the trap is designated 10400365 001 05 2012 2012 Overland Storage Inc 41 5 NEO 100s User Guide Networking e Product Status such as the severity of the trap status current and previous and the time the trap occurred e Library State physical device status such as identification and status of devices that are monitored In the case of the library it would include enclosure power supply controller magazine status drive count cartridge slot count and Mail Slot count Also included would be certain library statistics and where appropriate the fault FSC fault symptom code including the severity and description of that fault Drive Status such as the identification of each drive in the library firmware level serial nu
154. otect switch slide it left or right to the desired position Cartridge Care and Handling NOTE Do not insert a damaged tape cartridge into the drive A damaged cartridge can interfere with the reliability of a drive and may void the warranties of the drive and the cartridge Before inserting a tape cartridge inspect the cartridge case cartridge door and write protect switch for breaks Incorrect handling or an incorrect environment can damage cartridges or their magnetic tape To avoid damage to your tape cartridges and to ensure the continued high reliability of your LTO Ultrium Tape Drives use the guidelines in the following sections Provide Training e Post procedures that describe proper media handling in places where people gather Ensure that anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users programmers archival services and shipping personnel Ensure that any service or contract personnel who perform archiving are properly trained in media handling procedures Include media handling procedures as part of any services contract Define and make personnel aware of data recovery procedures 10400365 001 05 2012 2012 Overland Storage Inc 45 7 NEO 100s User Guide Cartridge Care and Handling Ensure Proper Packaging e When shipping a cartridge use the original or better packaging e Always ship or store a cartridge in a jewel case e Use o
155. perations storage Monitor System Inventory System Summary Library Map Library Busy Manage Library ERE EASY Move Cartridges Inventory Progress Unload Drive Clean Drive E 60 done Library State a configure brary An inventory is conducted automatically when the power is first turned ON or when a cartridge magazine is inserted Configuring the Library Managing User Access neoseries ae oe Sister User Access System Summary Library Map Manage Library Refresh Move Cartridges Current users Unload Drive Clean Drive Select Action X Library State Select User Name Role admin Administrator Inventory Configure Library User Access Physical Logical Network Encryption Date and Time Notifications Save Restore amp Service Library Key Path Diagnostics Operator Interventions View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Use Configure Library gt User Access to add modify or remove additional administrator superuser and user accounts and to change passwords Up to 7 users can be configured using the Web User Interface 10400365 001 05 2012 2012 Overland Storage Inc 44 18 NEO 100s User Guide Using the Web User Interface Add modify or remove users using the following information e Select action Add To add new users
156. plete its inventory before proceeding with normal library operations NOTE Ablue release gate in the top left corner of each column in the cartridge magazine prevents each cartridge from falling out of the front of the magazine When manually releasing the gate with one hand position your other hand in front of the column opening to prevent cartridges being ejected by the internal column spring 10400365 001 05 2012 2012 Overland Storage Inc 44 4 NEO 100s User Guide Using the Operator Control Panel Moving Cartridges Commands Move Cartridge H Source Slot E C Destination Slot g8 Use Commands Move Cartridge to move data cartridges and cleaning cartridges between the Mail Slot storage positions and a tape drive Specify the following parameters Source Slot Specify a source that contains a cartridge Destination Slot Specify the destination Press SELECT to move the cartridge from the source to the destination NOTE Cartridges cannot be moved to the Accessor using this command but can be moved from the Accessor using this command if for example the library was powered OFF with a tape still held in the Picker Unloading the Drive Commands Use Commands gt Unload to unload the cartridge from the tape head mechanism a2920071 Unload when library is in Random mode The cartridge in the drive is unloaded from the tape head mechanism but is still retained inside the tape drive
157. ploaded to host per second computer Library is offline Blinks 2 times OFF OFF OFF OFFLINE per second Cartridge is being moved Blinks 1 time OFF OFF OFF READY per second Library error occurred ON OFF OFF ON CHK CODE XXXX Drive error occurred ON OFF OFF ON DRIVE FAULT CODE X Cartridge error occurred ON OFF ON OFF MEDIA FAULT CODE X Cleaning cartridge has ON OFF ON OFF REPLACE CLEANING MEDIA expired Drive has requested to be ON ON OFF OFF CLEAN DRIVE cleaned Drive is being cleaned ON Blinks 1 OFF OFF CLEANING time per second Library is online and ready ON OFF OFF OFF READY to receive a command Reseating Cables To reseat external library cables perform the following steps 1 Locate the following cables on the rear panel of the library SAS attachment for the drive e Ethernet cable for connection to a network e Power supply cable 2 Check and reseat if necessary all of the cables connected to your library 3 Verify that there is no damage to any connector pins 10400365 001 05 2012 2012 Overland Storage Inc 46 9 NEO 100s User Guide Emailing Logs Emailing Logs Logs provide a summary of the current status warnings and errors in the library and include configuration settings and information provided in Operator Interventions Download current logs of the library and drive when requested by your service representative To email current logs 1 Ensure that no applications are acces
158. po o dd 9 active storage I O disabled automatic cleaning not allowed es 00 Netwerk Suma Encryption Date and Time Notifications Use Configure Library gt Logical to configure the library access mode for the logical library and the number of active cartridge slots Configure the library access mode using the following settings Library mode The library mode can be set to Random or Sequential e Random In random mode the library allows the server s host s application software to select any data cartridge in any order Sequential In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the lowest Column Tier position through the highest cartridge position in your library for loading into the drive See Location Coordinates and Element Addresses on page 1 8 Loop Sequential mode with loop mode ON loads the cartridge in the lowest Column Tier cartridge position after the cartridge in the highest Column Tier cartridge position has been filled with data and sent back to its home position This allows endless backup operations without user interaction e Autoload Sequential mode with autoload mode ON loads the first available cartridge the lowest Column Tier cartridge position that contains a cartridge automatically if the library powers ON or
159. position of that cartridge Cartridges need not be in contiguous slots To stop sequential mode use the Move Cartridge command to unload the drive This cancels sequential mode the next sequential cartridge is NOT loaded To restart sequential mode use the Move Cartridge command again to load a cartridge the loading sequence will resume from the home position of that cartridge c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 6 Ifdesired manually set Date Time Enter the local time and date manually if you do not plan to use a network based time server a Select Configure Library gt Configure Date Time Select Set Date or Set Time and press SELECT Date Enter the date using the MM DD YYYY format Time Enter the time using the HH MM SS format c If needed repeat Step b for the other option d Press CANCEL to backtrack through the menu hierarchy 7 If necessary set Auto Cleaning Default Disabled a Select Configuration Configure Auto Cleaning Select Enable Auto Cleaning or Disable Auto Cleaning and press SELECT NOTE The Auto Cleaning function can only be enabled if there is at least 1 inactive position in the magazine in the library c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy Populating the Library with Cartridges The
160. r platforms and requires no special device drivers In addition to the executable file a README file is provided that describes the features and capabilities of the ITDT tool and gives detailed information on how to use the tool Viewing Accessor Statistics Citer Usage Statistics System Summary _ Library Map Last refresh Monday April 9 2012 10 52 54 AM PDT 2 Manage Library Move Cartridges Statistics Information Data a Unload Drive Clean Drive Library State Motion Counts Inventory Move 1i E Configure Library Accessor 173 User Access Picker 22 prca Z Move 22 Logical Network Encryption Retry Counts Date and Time Drive o Notifications c1 T2 o E f ue docu c1 T1 o Key Path Diagnostics ca T2 0 Operator Interventions c2 Ti o View Library Logs c3 T2 o Traces ca T1 o Download Drive Logs c4 T2 0 Download Library Logs Reset Library Drive pa TE b Firmware Update ics T1 o lsage Statistics Error Counts mnn Accessor motion o ea X Move motion o E in 1 a n Use Service Library gt Usage Statistics to view statistics information about the movement of the robotics of the library The information presented is the following Motion counts Lists the accumulated operation count for all movements accessor movements picker movements and X axis movements e Retry counts Lists the accumulated number of retries re attempts to load cartridges in the drive and the
161. r Control Panel will however display other library error codes and drive error codes when problems occur For a listing of Operator Control Panel error messages see Appendix B Error Codes TapeAlert is a standard that defines status conditions and problems experienced by devices such as tape drives autoloaders and libraries The standard enables a server to read TapeAlert messages called flags from a tape drive The server reads the flags from Log Sense Page 0x2E This library is compatible with TapeAlert technology which provides error and diagnostic information about the drives and the library to the server Because library and drive firmware may change periodically the SNMP interface in the library does not require code changes if devices add additional TapeAlerts that are not supported today However should this occur the Management Information Block MIB is written to minimize impact to the SNMP monitoring station At the time of this writing the TapeAlert flags in this appendix correctly represent TapeAlerts that will be sent The MIB file should not be taken to mean that all traps that are defined in the MIB will be sent by the library or that they will be sent in the future Topics in TapeAlert Flags e Library Supported TapeAlert Flags Tape Drive Supported TapeAlert Flags Library Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 01 Library HardwareA C The library mechanis
162. r Guide Using the Web User Interface Updating Library and Drive Firmware See Seer Firmware Update System Summary Library Map r Manage Library Library Firmware Update Move Cartridges Unload Drive Clean Drive 5 Library State Library firmware file Inventory l Configure Library Browse User Access Physical Update Logical Network Encryption Drive Firmware Update Date and Time Notifications Save Restore amp Service Library Drive firmware file Key th Diagnosti r Operator Interventions Browse View Library Logs p Traces Update Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Display Refresh Interval sec O 40 20 30 40 50 60 Use Service Library Firmware Update to update the library and drive firmware NOTE Itis the customer s responsibility to maintain the library and drive firmware at the most recent level To determine the latest supported firmware level 1 Visit the Overland NEO support page at http docs overlandstorage com neo 2 At the bottom of the page click the NEO 200s 400s firmware link to determine the latest version 3 Compare this to the Library Firmware Version listed on the System Summary page To determine the current version of drive firmware in the library 1 Use Monitor System gt Library Map to display the graphical view of the library 2 Click the Drive component in the library map to display Dr
163. r complete detailed information on all of the functions available on the library using both the Operator Control Panel and the Web User Interface see Chapter 4 Operations The default library configuration settings are listed below Configuration Item Default Setting NETWORK Ethernet link speed Auto SSL security Disabled IPv4 settings Enabled DHCP Dynamic Host Configuration Enabled Protocol Static IP address Disabled IPv4 address 0 0 0 0 10400365 001 05 2012 2012 Overland Storage Inc 43 6 NEO 100s User Guide Library Default Settings 10400365 001 05 2012 Configuration Item Default Setting Subnet mask 255 255 255 0 Gateway 0 0 0 0 IPv6 settings Disabled DHCP Dynamic Host Configuration Enabled Protocol Stateless auto configuration Enabled Static IP address Disabled IPv6 address 0 0 0 0 0 0 0 0 Prefix length 64 Gateway 0 0 0 0 0 0 0 0 DNS setting Disabled DNS IP address 0 0 0 0 PHYSICAL Library name Blank Auto Cleaning Disabled Bar code label length 8 characters LOGICAL Library mode Random Loop Enabled Auto Load Enabled Active slots 9 0 DATE and TIME NTP server Disabled NTP server address 0 0 0 0 Time zone GMT 00 00 Date MM DD YYYY 01 08 2008 Auto adjustment by PC Every 1 minute NOTIFICATIONS SMTP mail settings Mail server address 0 0 0 0 Ma
164. re Library Network to set the network settings for the library NOTE The internet protocol IPv4 IPv6 or dual IPv4 IPv6 selection is used for the NEO 100s library IP address subnet mask gateway address time server address mail server address SNMP trap address and EKM server addresses Configure the network using the following settings Link speed Ethernet duplex mode Auto 10Base T Full 10Base T Half 100Base TX Full 100Base TX Half TCP IP settings IPv4 IPv6 and dual stack IPvA IPv6 are supported To enable the dual IPv4 IPv6 protocol select both Use IPv4 and Use IPv6 and enter parameters for both Security Select Enable SSL for Web to provide secure communications between the web browser and the tape library Pv4 setting Select Use IPv4 to enable the IPv4 Internet Protocol Select the corresponding radio button to obtain an IP address automatically DHCP or use static IP address settings When using DHCP use the Operator Control Panel to determine the library s assigned IP address See Viewing Current Information on page 4 3 Enter the following parameters if using static IP address settings IPv4 address Sets the TCP IPv4 address of the library on the network e Subnet mask Defines and limits users within a local network Gateway Allows access outside the local network e IPv6 setting Select Use IPv6 to enable the IPv6 Internet Protocol Select the corresponding check bo
165. recoverable read write See the action required for Flag Number 4 or positioning error this flag is setin 5 or 6 in this table conjunction with flags 4 5 or 6 4 Media Set for any unrecoverable read write Replace the tape cartridge or positioning error that is due to a faulty tape cartridge 5 Read failure Set for any unrecoverable read error If Flag Number 4 is also set the tape where the isolation is uncertain and cartridge is defective Replace the tape failure could be due to a faulty tape cartridge cartridge or drive hardware 6 Write failure Set for any unrecoverable write or If Flag Number 9 is also set make sure that positioning error where isolation is the write protect switch is set so that data uncertain and failure could be dueto can be written to the tape See Write a faulty tape cartridge Protect Switch on page 5 7 If Flag Number 4 is also set the tape cartridge is defective Replace the tape cartridge 7 Media life Set when the tape cartridge reaches 1 Copy the data to another tap cartridge its end of life EOL 2 Discard the old EOL tape 8 Not data grade Set when the tape cartridge is not Replace the tape cartridge with a data data grade Any data that you back grade tape cartridge up to the tape is at risk 9 Write protect Set when the tape drive detects that Ensure that the cartridge s write protect 10400365 001 05 2012 the tape cartridge is write protected 2012 Overland Storage Inc
166. rent Ethernet speed setting 10400365 001 05 2012 2012 Overland Storage Inc 4i NEO 100s User Guide Back end Bar Code Bridging Front end and back end are terms used to characterize program interfaces and services relative to the initial user human or program of these interfaces and services A front end application is one that application users interact with directly A back end application or program serves indirectly in support of the front end services usually by being closer to the required resource or having the capability to communicate with the required resource The back end application may interact directly with the front end or perhaps more typically is a program called from an intermediate program that mediates front end and back end activities The machine readable representation of a product code Bar codes are read by a scanner that passes over the code and registers the product code The width of black lines and white spaces between varies Combinations of lines and spaces represent characters Overland uses 3 of 9 code Code 39 where each character is represented by 9 bars 3 of which are wide Devices that connect and pass packets between two network segments that use different communications protocol Bus or Channel CA Cat 5 Cable Cat 6 Cable A common physical path composed of wires or other media across which signals are sent from one part of a computer to another A channel is a means
167. resets with an empty drive If the library powers ON with a cartridge already in the drive sequential mode will start from the home position of that cartridge unless the host issues a rewind and unload command to the drive in which case the next cartridge in sequence will be loaded into the drive To start sequential mode if autoload is OFF use the Move Cartridges command to load the first cartridge into the drive The sequence starts from the home position of that cartridge Cartridges need not be in contiguous slots To stop sequential mode use the Move Cartridges command to unload the drive This cancels sequential mode the next sequential cartridge is NOT loaded To restart sequential mode use the Move Cartridges command again to load a cartridge the loading sequence will resume from the home position of that cartridge Number of active slots Select the number of active slots you would like to assign in your library Selecting the number of active slots defines the number of storage slots number of cleaning inactive slots whether the Mail Slot is enabled disabled and whether auto cleaning 1s allowed The first digit configures the number of active storage positions 4 6 8 or 9 The second digit configures Column 5 Tier 1 of the magazine as an Mail Slot 0 when disabled and 1 when enabled The Auto Cleaning function can be enabled only if there is at least 1 inactive position in the magazine If Auto Cleaning is enable
168. ress UP and DOWN to change the current digit Press SELECT to advance to the next digit The default password is 0000 Once you have logged in you can change the password using the Change Login Password command See Configuring Operator Control Panel Settings on page 4 10 for information about password settings Screen Elements g COMMANDS Ty 4 SET m RANDOM Mone 4 8 a2920030 The Operator Control Panel display a single menu item Ef on each screen The existence of other menu items above and below the currently displayed item 1s indicated by the arrows El on the right side of the screen In the Configuration menu the current configuration setting is indicated by an asterisk El on the right side of the screen For example in the above figure the Mail Slot is currently enabled When changing a configuration setting the confirmation screen appears Are you sure Enter H Cancel 82920032 Press SELECT to confirm or CANCEL to return to the previous screen Web User Interface Many of the same operations performed from the Operator Control Panel can also be performed remotely using the Web User Interface The Web User Interface lets you monitor and control your library from any terminal connected to your network or through the World Wide Web WWW The Web User Interface hosts a dedicated protected Internet site that displays a graphical representation of your library For static IP Addresses only After estab
169. ress permission from Overland Storage Overland Storage provides this manual as is without warranty of any kind either expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Overland Storage may make improvements or changes in the products or programs described in this manual at any time These changes will be incorporated in new editions of this publication Overland Storage assumes no responsibility for the accuracy completeness sufficiency or usefulness of this manual nor for any problem that might arise from the use of the information in this manual Overland Storage Inc 9112 Spectrum Center Blvd San Diego CA 92123 U S A Tel 1 877 654 3429 toll free U S Tel 1 858 571 5555 Option 5 International Fax 1 858 571 0982 general Fax 1 858 571 3664 sales www overlandstorage com 10400365 001 05 2012 2012 Overland Storage Inc 4 ii overland storage Preface Audience and Purpose This guide is intended for system and network administrators charged with installing and maintaining Overland Storage NEO 100s libraries on their network It provides information on the installation configuration security and maintenance of those libraries It assumes you are familiar with basic functions of your computer Serial Attached SCSI SAS and Fibre Channel FC as well as networking concepts and terminology It also assumes you are
170. ring ON to recover from the problem 2 If a library firmware update was just performed try repeating the update procedure All firmware library and drive is notatthe See Updating Library and Drive Firmware on page 4 31 latest level Front Panel LEDs One or more front panel LEDs is ON or See Interpreting Front Panel LEDs on page 6 8 blinking Host Attachment You are experiencing host attachment See Isolating Host Attachment Interface Problems on Interface interface problems page 6 7 Installation and You are experiencing trouble installing or See Installation and Configuration Problems on Configuration configuring your library page 6 7 ITDT The Performance Test duration varies Items affecting the duration of the test are The level of adapter device driver Your adapter model and type Library Not Booting There is a blank Operator Control Failure of the login screen to appear on the Operator Panel display Control Panel within 15 minutes indicates that the boot The Accessor does not move process is not completing The display is stuck on initialization for 1 Power OFF the library and wait at least one minute extended period of time before powering ON to recover from the problem 2 If a library firmware update was just performed try repeating the update procedure Logs You are required to download the library Using the Web User Interface access the logs log or drive log Libra
171. ritten and the cartridge is full or until all data 1s written This table lists the Nominal Cartridge Life Load Unload Cycles Type Load Unload Cycles Ultrium 5 20 000 20k Ultrium 4 20 000 20k Ultrium 3 20 000 20k Ultrium 2 10 000 10k Ultrium 1 5000 5k All generations contain 1 2 inch dual coat metal particle tape 10400365 001 05 2012 2012 Overland Storage Inc 45 2 NEO 100s User Guide Write Once Read Many WORM Cartridge Compatibility This table shows Ultrium data and cleaning cartridge compatibility with Ultrium tape drive LTO Ultrium Data Cartridges Ultrium 1500 GB 800 GB 400 GB 200GB 100GB Tape Drive Ultrium 5 Ultrium 4 Ultrium 3 Ultrium 2 Ultrium 1 Ultrium 5 Read Write Read Write Read only Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write NOTE The NEO 100s tape library supports only the Ultrium 4 and Ultrium 5 tape drives Capacity Scaling To control the capacity of the cartridge for example to obtain a faster seek time issue the SCSI command SET CAPACITY Write Once Read Many WORM Certain records retention and data security applications require a Write Once Read Many WORM method for storing data on tape The LTO Ultrium generation 5 4 and 3 drives enable WORM support when a WORM tape cartridge is loaded into the drive WORM Me
172. rland Storage Inc 4 vii overland storage Contents Preface Chapter 1 Product Description Physical HDO asses aaie EE 1 1 Front POM enisi i cor e eH GE RNE RI A ATA ER ERU eT RE TEES UE EET EGET UN 1 1 COrtidGe MOQAZING seirian aasa ia N EE Eaa RAEN aaa a TERRAN aL RARAN EAEan ERa 1 3 Rear PONEI enrenar EEERER ETTMT 1 4 BarCode Redden cicer tete a vend edet e eve E a a aE 1 5 SAS pfe jM Inu are e TERR TRIDENTI 1 5 NeW pe 1 5 sS pported Interest PROTOCOIS uio rrr e ree ee rere eaa e rater Wi ene Pierre evt ree ree eve 1 5 Simple Network Management Protocol SNMP Messaging sese 1 5 Nerwork Time Protocol NIP seserian nnan nan ie P re e RR E E Rec chere eee eed 1 6 Maximum Library Storage Capacity and Data Transfer Rate essere 1 7 WITLI Tape BREUI T TTE 1 7 Speed MGIGIIAG PP 1 7 Channel Calan P 1 7 Power MOanDGdIgaertlel v c iere tt DONO DRIN RHE UN TRETEN EIE OE O CURE ER totcvsseasasnrannianeagamiasecs 1 7 wizelop 1 8 Logical Unit N mbet LUN Scarinllig sacan eere peer rete tere ttr rrr bre e i t ehnens 1 8 Location Coordinates and Element Addresses eese eese eee tete E aen isa aa 1 8 Chapter 2 User Interfaces MPSTATORNS OMMOMP GMS METTE LDRTDNEIDUDERNONEES 2 Font Ponele DS zorrean EET 2 3 Input MOG GS 2 odisse a a a EO 2 4 Web User IME
173. rol Panel Commands gt Unload 2 Power cycle the library 3 If the cartridge does not eject from the drive contact Overland Technical Support The cartridge case or tape inside the Replace the tape cartridge cartridge is damaged Your cleaning cartridge expires Replace the cleaning cartridge A bar code label cannot be read bythe bar 1 Export the suspect cartridge from the library code reader 2 Confirm that the bar code label is not damaged or missing Replace the bar code label if necessary 3 Import the cartridge back into the library 4 Inventory the library If no errors are reported resume normal library operations e If an error is reported see Appendix B Error Codes P Cartridge Magazine The magazine will not unlock after issuing the Unlock Magazine command from the 9 Operator Control Panel Power cycle the library Try unlocking the magazine again Operator Control Panel gt Unlock Magazine e If the magazine does not unlock see Unlocking the Cartridge Magazine Manually on page 6 10 If the magazine does unlock resume normal library operations The magazine can only be partially 1 Verify that you have requested the library to unlock removed from the library the entire magazine not just the Mail Slot if The magazine seems stuck on something enabled then retry the operation inside the library 2 Carefully pull the magazine out of the library Stop i
174. rom Web Please clear the cache of Java when this message appears even if it restart All Library Busy 10400365 001 05 2012 Library information updating now Can not access library information 2012 Overland Storage Inc All 4 B 14 NEO 100s User Guide Trap Definitions Types Trap Definitions Types The NEO 100s supports the following types of SNMP traps Trap ID Event Type Description Clean Drive LED AttentionLED Error LED 1 Emergency Drive error ON 2 Library error ON 21 Error Drive error ON 22 Library error ON 51 Drive Warning Drive error ON 52 Library Library error Endurance frequency attainment 53 Drive Cleaning demand reception from drive ON 54 Library Cleaning cartridge demand for an ON exchange 101 Drive Information Beginning of inventory 102 Library Change in library operation mode Beginning of medium move Completion of medium move Library Drive not ready Library Drive to online Magazine unlock operation Mail Slot unlock operation 10400365 001 05 2012 2012 Overland Storage Inc 4 B 15 overland storage Appendix C Ta peAlert Flags This appendix is intended to provide additional information to the reader about the tape library and tape drive All error code and diagnostic information contained in this chapter cannot be accessed from the Operator Control Panel of the Library The Operato
175. ront of the library to the rack using the large black screws Ill in the bottom holes on each front bracket 10400365 001 05 2012 2012 Overland Storage Inc 43 4 NEO 100s User Guide Installing in a Rack 3 Secure the rear of the library to the rack using a round head screw W on each rear bracket Rear View 4 Tighten the other rear bracket screws on the rail to secure the library to the rack Removing the Accessor Locking Screw IMPORTANT The shipping lock which prevents the library accessor from moving during shipment must be removed before the library is powered ON The shipping lock is held in place with a label and is located in the top center of the library 1 Unscrew the shipping lock EB 2920102 2 After the shipping lock is removed allow it to hang attached to the label for future use Attaching the Cables A CAUTION Itis recommended that you shut down and turn OFF the associated server and turn OFF all attached devices Remove the power cables from the server and all attached accessories Failure to remove the power cords from these devices before connecting the host interface cable could result in damage to the NEO 100s library All cabling power connections and cooling are located on the NEO 100s rear panel 1 Run the SAS cable power cord and Ethernet cable through the hook and loop fastener strap IE leaving enough slack to reach and attach to the corresponding conne
176. ror occurs during operation of the library the library stops the current operation and displays an error code on the Operator Control Panel Unless otherwise noted try to resolve the problem by cycling power to the library and retrying the last operation NOTE When power cycling the library wait 10 seconds after the power is switched OFF before powering ON again Before placing a service call or informing Overland Technical Support observe the LEDs on the front panel and error messages on the Operator Control Panel to determine exactly which part is failing See Interpreting Front Panel LEDs on page 6 8 for more information If the LEDs on all components are functioning properly see Diagnosing a Problem on page 6 3 Topics in Troubleshooting How the Library Reports Problems e Library Error Message Content e Diagnosing a Problem e Isolating Problems Installation and Configuration Problems Interpreting Front Panel LEDs Reseating Cables e Emailing Logs How the Library Reports Problems The library uses advanced problem detection reporting and notification technology to alert customers of problems as soon as they occur It performs numerous self tests to monitor the library s temperature voltage and currents and standard library operations These tests monitor the library when the library is powered ON and during normal operation when the library is idle 10400365 001 05 2012 2012 Overland Storage Inc 456 1
177. rror Codes e If the error does not reoccur resume normal library operations A TapeAlert flag was received 1 Make note of the TapeAlert flag 2 Power cycle the library a Ifthe TapeAlert reoccurs see Appendix C TapeAlert Flags b Ifthe TapeAlert does not reoccur resume normal library operations The error code represents an Contact Overland Technical Support unrecoverable error You get repeated errors 1 Reset the library 2 If the library is still reporting errors power cycle the library If no errors are reported resume normal library operations 3 If the library still fails reset factory defaults If no errors are reported resume normal library operations 4 If the problem persists contact Overland Technical Support You are experiencing a problem with your 1 Run Library Verify to identify and resolve the library and no error code was created problem See Chapter 4 Running Library Verify Diagnostics 2 If the problem persists contact Overland Technical Support 10400365 001 05 2012 2012 Overland Storage Inc 46 4 NEO 100s User Guide Diagnosing a Problem Problem Area If Then Firmware The Library firmware does not complete Failure of the login screen to appear on the Operator the boot up process and appears hung Control Panel in 15 minutes indicates that the boot up process is not completing 1 Power OFF the library and wait at least one minute before powe
178. rved slot Number of reserved slots e Library firmware version e Library serial number Drive firmware version Viewing the Library Map Monitor System Library Map System Summary 21 Library Map Drive Information Manage Library Status Empty M eed aal BUE Vendor ID IBM Geen GS Column 4 Column 3 Column 2 Column 1 Product ID ULTRIUM HH4 V2 Library State F W version B6W1 5 eae iis Serial number 1068030228 User Access ASF860L3 World Wide ID Physical piis e 50 01 69 77 22 58 CO 10 Logical AM Encryption None Encryption Event Date and Time No Data Notifications AMJ902L4 002069L2 Save Restore Service Library Key Path Diagnosti Operator Interventions View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Usage Statistics Display Refresh Interval sec Library Motion Idle 0 10 20 30 40 50 60 Use Monitor Library gt Library Map to display a graphical view of the library Each component of the library is represented by a clickable icon Select a component in the library map to display detailed information for that component of the library on the right side of the page A grayed out column represents the Mail Slot The information displayed varies according to the type of device selected Library information e Accessor status OK Degraded or Failed e Drive Status OK Degraded or Failed Drive Status displays
179. ry log Service Library Download Library Logs Drive log Service Library gt Download Drive Logs You need to acquire library or drive See your host documentation information at the host Network Time The library time is not being updated by Using the Web User Interface Protocol NTP the NTP server 1 Disable NTP 2 Setthe time manually 3 Enable NTP Power If the power supply switch is ON andthe See Isolating Library Power Problems on page 6 6 library is OFF Web User Interface HTML error 404 appears on computer See Isolating Web User Interface Problems on Screen when trying to launch the Web page 6 6 User Interface 10400365 001 05 2012 2012 Overland Storage Inc 46 5 NEO 100s User Guide Isolating Problems Isolating Problems Isolating Library Power Problems 1 Ensure the power cord is plugged in at the power supply and at the electrical outlet then turn library power ON Feel for air flowing out of the cooling fan grill on the rear of the library Power is good if air is flowing from the cooling fan grill 2 Ifthere is no power do the following a Plug the power cord into another electrical outlet b Plug another device into the outlet to test c Ifthe outlet tests OK try another power cord 3 Ifyou have verified that the electrical outlet and power cord works properly but the power supply is still failing replace the library 4 Ifthe power supply seems to be delivering power to the li
180. s cookies are employed to automatically save your library configuration on your host computer and automatically restore your library configuration if your library network configuration uses a static IP address The following flowchart illustrates how VPD data is saved from and restored to a library using cookies Does Auto Saved VPD Data exist for Library IP Address Yes No VPD Data is Saved Does Library S N Auto Saved S N Yes No VPD Data is Saved Write Auto Saved VPD Data to Library No Auto Saved VPD Data is written to Library Overwrite Auto Saved VPD Data Yes No Auto Saved Auto Saved VPD Data is overwritten VPD Data is not overwritten 2920059 Saving and Restoring Configuration Manually using Web User Interface Save Restore Library Settings Save Save configuration to file g 5 Restore Restore configuration from file 5 Use Configure Library gt Save Restore to manually save library configuration settings to an external file or restore configuration settings from a file This function is useful when you have several logical configurations for different tape storage implementations that you need to switch between on a regular basis NOTE When saving the library configuration manually the library must be offline to save to files and to restore from files Click Save to save the current settings to a file Click Restore to load the settings fro
181. s case I O will fail back to the preferred path once it is available again FC AL Short for Fibre Channel Arbitrated Loop An FC AL is a Fibre Channel network in which up to 126 systems and devices are connected in a loop topology with each transmitter connecting to the receiver of the device on its logical right The Fibre Channel Arbitrated Loop protocol used for transmission is different from Fibre Channel switched and point to point protocols Multiple FC AL loops can be connected via a fabric switch to extend the network 10400365 001 05 2012 2012 Overland Storage Inc lt div NEO 100s User Guide Fibre Channel Firmware FL_port Front end FIP Full duplex Gateway Fibre Channel FC is a gigabit speed network technology which transports SCSI commands over Fibre Channel networks Fibre Channel was primarily concerned with simplifying the connections and increasing distances but later designers added the goals of connecting SCSI disk storage providing higher speeds and far greater numbers of connected devices Software stored in read only memory ROM or programmable ROM PROM Firmware is often responsible for the behavior of a system when it is first switched on A Fabric Loop port within a Fibre Channel switch that is capable of Fibre Channel Arbitrated Loop operations and is connected to one or more NL_Ports via a Fibre Channel Arbitrated Loop An FL_Port becomes a shared entry point for public NL_Port dev
182. ser Guide Configuring Your Library using the Operator Control Panel c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 9 Press CANCEL three times to return to the top menu screen Configuring Library Settings To configure the library settings complete the following procedure 1 From the top menu screen press DOWN to select Configuration and press SELECT Select Configure Library and press SELECT 3 If necessary change I O Station Mail Slot setting Default Disabled Select Configure Library gt Configure I O Station b Select one of the options e Enable I O Station to enable the Mail Slot e Disable I O Station to disable the Mail Slot c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 4 If necessary set Active Slots Default All a Select Configure Library Set Active Slots Count b Select the number of active slots you would like to assign for the logical library c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 5 If necessary set Library Mode Default Random a Select Configure Library Configure Library Mode b Select Set Random Mode or Configure Sequential Mode and press SELECT Random In random mode the library allows the server s host s application so
183. sing the library If a library operation is in progress wait until it finishes before attempting to generate the logs 2 Download the current library log from the Web User Interface by selecting Service Library gt Download Library Logs click Refresh and click Download 3 Download the current drive log from the Web User Interface by selecting Service Library gt Download Drive Logs click Refresh and click Download 4 When requested by Overland Technical Support attach the log to an email message and send it to Overland for further diagnosis Unlocking the Cartridge Magazine Manually This procedure is used to remove the cartridge magazine manually when for example the power is turned OFF or if the magazine fails to unlock in response to the Unlock Magazine command from the Operator Panel To unlock the cartridge magazine manually 1 On the front panel locate the access hole for the cartridge magazine locking release mechanism to the left of the Operator Control Panel Ef overlandstorage a29z0027 2 Insert the end of a straightened paper clip or similar object into the lock release access hole and gently push the lock mechanism to release the lock and eject the cartridge magazine 3 Ifthe Mail Slot is enabled push the lock mechanism twice or push and hold the lock mechanism until the cartridge has been withdrawn far enough to clear the Mail Slot lock 4 Remove the cartridge m
184. ss mail example com Mail event Sender address machine example com Error Events Subject Error and Warning Events Error Warning and Information Events Mail to 01 jEnable coolcustomer amp example com Test 02 Enable 03 Enable 04 Enable Submit 82920127 3 Configure the SMTP server and header settings e SMTP server address SMTP mail server address IPv4 and IPv6 addresses are supported Hostnames can be entered instead of numerical IP addresses if the DNS server is specified in the Network settings Sender address Mail header information Subject Mail header information 4 Enter the email addresses to be notified when an event takes place in the Mail To fields 5 Select the event level to report in the Mail Event field Click Test to send a test email message to the enabled addresses 7 Click Submit to enable the settings Configuring Trap Notifications NOTE This is an optional procedure SNMP notifications are not enabled unless there is a check mark in the SNMP Enabled checkbox To disable SNMP notifications clear the SNMP Enable checkbox and click the Submit button The traps supported by the NEO 100s library are listed in Trap Definitions Types on page B 15 To set up trap notifications for an SNMP server 1 Expand Configure Library if necessary and click Notifications in the left navigation pane of the Web User Interface 10400365 001 05 2012 2012 Ov
185. st SNMPv3 users who are permitted to access the tape library Validity Enable Disable setting e User name SNMPv3 unique user name Authentication The authentication algorithm MD5 or SHA When an algorithm is specified an authentication password and confirmation of the password are required Privacy The privacy service encryption and decryption algorithm DES or AES When an algorithm is specified a privacy password and confirmation of the password are required Click Test to send a test trap to the IP addresses enabled in the Trap to fields Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library Saving and Restoring Configuration Settings Your library configuration can be saved and restored automatically by a cookie and manually by using the Web User Interface It is recommended that you use the Web User Interface method regardless of whether or not you use the cookie method Important Verify all configuration settings after restoring your library configuration Reset the library date and time see Configuring Date and Time Settings on page 4 22 10400365 001 05 2012 2012 Overland Storage Inc 4 4 25 NEO 100s User Guide Using the Web User Interface Saving and Restoring Configuration Automatically Using Cookies If allowed by your web browser preference setting
186. st standards as they apply 10400365 001 05 2012 2012 Overland Storage Inc 4v NEO 100s User Guide Cautions and Regulatory Compliance Statements for NEBS This library is NEBS certified This section includes the cautions and regulatory compliance statements for the Network Equipment Building System NEBS certification from the Telcordia Electromagnetic Compatibility and Electrical Safety Generic Criteria for Network Telecommunications Equipment A Module of LSSGR FR 64 TSGR FR 440 and NEBSFR FR 2063 Telcordia Technologies Generic Requirements GR 1089 CORE Issue 4 June 2006 NEBS Compliance Statements CAUTION To comply with the Telcordia GR 1089 CORE standard for electromagnetic compatibility and safety for Ethernet RJ 45 ports use only shielded Ethernet cables that are grounded on both ends In a NEBS installation all Ethernet ports are limited to intra building wiring CAUTION The intra building ports of the equipment or subassembly are only suitable for connection to intra building or unexposed wiring or cabling The intra building ports of the equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the Open Settlement Protocol OSP or its wiring These interfaces are designed for use only as intra building interfaces Type 2 or Type 4 ports as described in GR 1089 CORE Issue 4 and require isolation from the exposed OSP cabling The addition of primary protectors is not sufficie
187. stency in access permission management Initiator Device A system component that originates an I O command over an I O bus or network An initiator issues the commands a target receives them An initiator normally runs on a host computer It may be either a software driver or a hardware plug in card often called a Host Bus Adapter HBA A software initiator uses one of the computer s Ethernet ports for its physical connection whereas the HBA will have its own dedicated port Software initiators are readily available for most host operating systems Hardware initiators are not widely used although they may be useful in very high performance applications or if 10 Gigabit Ethernet support is required 10400365 001 05 2012 2012 Overland Storage Inc 4 vi NEO 100s User Guide Internet A global network of networks used to exchange information using the TCP IP protocol It allows for electronic mail and the accessing ad retrieval of information from remote sources 1 O Input Output IQN iSCSI iSNS Server Kerberos LAN LCD The operation of transferring data to or from a device typically through an interface protocol like CIFS NFS or HTTP Short for Internet Protocol The unique 32 bit value that identifies the location of the server This address consists of a network address optional subnetwork address and host address It displays as four addresses ranging from 1 to 255 separated by periods Short for iSC
188. support e Magazines the total number of magazines in the library e TO Station the current status of the Mail Slot Front Panel LEDs All LEDs are updated during power ON and reset sequences Upon power ON or software reset the library illuminates all LEDs as soon as POST allows When initialization starts all LEDs are extinguished and the Ready Activity LED flashes at a rate of approximately one second per cycle When the mechanical initialization is complete the Ready Activity LED will stop flashing and be constantly illuminated If a library failure occurs the Ready Activity LED turns OFF and the Error LED turns ON The Operator Control Panel also displays an appropriate error code to help identify the failure The following are additional operational details of LEDs e The Ready Activity LED is illuminated any time the unit is powered ON and functional The Ready Activity LED blinks whenever there is library or drive activity This LED will also blink when the unit is OFFLINE e The Clean LED Eg is illuminated when either a cleaning requested or a cleaning required flag has been issued by the drive The LED is turned off after a successful drive cleaning operation The Attention LED H indicates one of the following conditions Problem Action Required Bad media 1 Go to Monitor gt Inventory to locate the defective cartridge 2 Move the defective cartridge to the Mail Slot Operator Control Panel Control Mo
189. t Configuration and press SELECT 2 If necessary set link speed Default Auto Negotiation a Select Configure Network Settings Configure Link Speed b Select the required speed and press SELECT c Press SELECT again to apply the setting or CANCEL to reject the setting The speed must be set to Set Auto Negotiation for gigabit Ethernet networks d Press CANCEL to backtrack through the menu hierarchy 3 If necessary set DHCP IPv4 Default Enabled a Select Configure Network Settings Configure DHCP Configure DHCP IPv4 10400365 001 05 2012 2012 Overland Storage Inc 43 18 NEO 100s User Guide Configuring Your Library using the Operator Control Panel b Select one of the options Enable DHCP IPv4 to enable Disable DHCP IPv4 to disable c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 4 If necessary set DHCP IPv6 Default Disabled a Select Configure Network Settings Configure DHCP Configure DHCP IPv6 b Select one of the options Enable DHCP IPv6 to enable Disable DHCP IPv6 to disable c Press SELECT again to apply the setting or CANCEL to reject the setting d Press CANCEL to backtrack through the menu hierarchy 5 f necessary set IPv4 IPv6 Address Default 0 0 0 0 If DHCP is disabled set the IP address manually a Select Configure Network Settings Change IP Address b Select one
190. t connects via an arbitrated loop to other NL_Port and at most a single FL_Port NL_Ports handle creation detection and flow of message units to and from the connected systems NL Ports are end ports in virtual point to point links through a fabric for example NL Port to F Port to F Port to N Port using a single Fibre Channel fabric switch In the absence of a fabric switch FL Port NL Ports can communicate with other NL Ports in virtual point to point links through a FC AL open loop circuit often through FC AL Arbitrated Loop hub or loop switch devices Any device including servers workstations or tape devices that are connected to a network also the point where devices are connected This is an eight byte 16 character hexadecimal number uniquely identifying a single fibre device It incorporates the World Wide Name and two additional bytes that are used to specify the format In a host system with multiple FC ports all adapters typically use the same Node Name but unique Port Names Short for New Technology File System The standard file system used by Windows NT and later versions of the Windows operating system Short for Network Time Protocol A protocol for synchronizing the system clocks of computers over a packet switched network Abbreviation of Non Volatile Random Access Memory a type of memory that retains its contents when power is turned off Short for Operator Control Panel The OCP touch screen is a 2 5 x 1 25
191. tachment Interface Problems sse eene tenente tnter Installation and Configuration Pro DIENS seed eet e eee toto rh e uev ER E E d e PRA Mu Interpreting Front Panel BEDS sisne ue rere reme eere ee epe ue Pret e ente de cede a e ee kesedling CODES n M MH RR M EMMA LOGS MP Unlocking the Cartridge Magazine Manually sessirnar O N Appendix A Specifications Physical SDecifIGGllOis s a other xs ce teta ener eerte uter rea t e aata aaaea a GR eae EIECTICG SOSCIICOHIONS siacestacascacestencscad cache ENVIROMMENTGISPSCHIGOMOMNMS ERR RR TRE Operational SpeclliCOlloris occisi tci tte ette t tricot te e REC ERI ERR REAPER sas LETS dS Product ENVIFONMENS REM Supported Servers Operating Systems and Software sssssesesesessssssesesesessssnsesesenestssssestsesenessnsssestnessnsesesene SUPPONTEG DEVICE DIV GTS saarien aan Taas KANNEN aAA SANANA AAN aR aN aa Kaaa eaaa aiden Appendix B Error Codes Gprary Emor CodeS NORTE TTE DT UU p d ruiemGergeM E rE Web User Intericdice Error Messages eerte rent tr me e mte era ee ree re Pee eroe nete a re de pa verre oon Trap Definitions Typos 35 3 eoe eror cetero ete ebat eet eeepc ade vested eva pA vto S pete eto ped eee ee ve eee Me Appendix C TapeAlert Flags Library Supported TapeAlert HOGS 5 5 entities tr ea tr eoe cri ee tee cotes eret opas Tape Drive Supported TapeAlert Flags eese seen ennt ttnntn n
192. talk and system noise The cable standard provides performance of up to 250 MHz and is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet 10400365 001 05 2012 2012 Overland Storage Inc ii NEO 100s User Guide Channel A communications path between two computers or devices Checksum The result of adding a group of data items that are used for checking the group The data items can be either numerals or other character strings treated as numerals during the checksum calculation The checksum value verifies that communication between two devices is successful CIFS Short for Common Internet Filesystem Also know as SMB The default Windows protocol for communication between computers A specification for an Internet file access protocol that complements HTTP and FTP and reduces access time daemon A process that runs in the background default gateway The router used when there is otherwise no known route to a given subnet DHCP Short for Dynamic Host Configuration Protocol A communications protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a computer network Each system that connects to the Internet intranet needs a unique IP address Disaster Recovery A strategy that allows a company to return to normal activities after a catastrophic interruption Through failover to a parallel system or by restoration of the failed system disaster recovery restores
193. ter display SCD An error will also be displayed on the Operator Control Panel e Inserting a WORM tape cartridge into a drive that is not WORM capable causes the cartridge to be treated as an unsupported medium The drive will report a media Error Code 7 Upgrading the drive firmware to the correct code level will resolve the problem Requirements for WORM Capability To use the WORM capability of your LTO Ultrium generation 4 or 5 drive you need to use a compatible WORM tape cartridge Cleaning Cartridge An Ultrium Universal Cleaning Cartridge is required to clean the tape drive The drive itself determines when it needs to be cleaned and notifies the library When notified the library indicates that the drive needs cleaning by turning ON the Clean Drive LED on the front panel of the library and posting a message on the library display A tape drive within a library requires the use of a library menu function to either automatically or manually clean the tape drive See Chapter 4 Operations IMPORTANT It is recommended that the drive be cleaned only when it is requested by the drive The Ultrium Universal Cleaning Cartridge is valid for 50 uses The cartridge s LTO CM Cartridge Memory chip tracks the number of times that the cartridge is used NOTE The drive will automatically eject an expired cleaning cartridge Cartridge Memory Chip LTO CM All generations of the LTO Ultrium Data Cartridges include a Linear Tape
194. terface Library Logout 12 Someone has logged out of the library via the Web User Interface Network Time Protocol NTP NTP is an Internet standard protocol that assures accurate synchronization of computer clock times in a network of computers Running as a continuous background client program on a computer NTP sends periodic time requests to a server obtaining server time stamps and using them to adjust the client s clock 10400365 001 05 2012 2012 Overland Storage Inc 41 6 NEO 100s User Guide Ultrium Tape Drives Maximum Library Storage Capacity and Data Transfer Rate Maximum library storage capacity and maximum data transfer rates are as follows Tape Drive Model Host Interface Ultrium 5 Half Height drives 6 Gb s SAS dual port or 8 Gb s FC Ultrium 4 Half Height drives 6 GB s SAS dual port or 8 Gb s FC Characteristic Library Specification Maximum storage capacity Ultrium 5 9 data cartridges Data Cartridges Native 13 5 TB 1 5 TB cart Compressed 27 TB 2 1 compression Maximum storage capacity Ultrium 4 9 data cartridges Data Cartridges Native 7 2 TB 800 GB cart Compressed 14 4 TB 2 1 compression Sustained native data transfer rate LTO 5 Half Height 140 MB s LTO 4 Half Height 120 MB s Ultrium Tape Drives The NEO 100s tape libraries support the Ultrium 4 and Ultrium 5 half height tape drives Each tape drive in the library is packaged in a container
195. the system to its normal operating mode Disk Roaming This is the process of removing a disk drive from a controller and putting it back later either on the same controller or a different one and having it recognized as the same disk drive The disks may be can be attached to different ports than they were originally attached to without harm to the data The disks may be attached to the same ports or different ports on the controller DNS Short for Domain Name Service A network service that translates domain names into IP addresses using a server that maintains a mapping of all host names and IP addresses Normally this mapping is maintained by the system administrator but some servers support dynamic mappings Domain A set of network resources in Windows 2000 2003 2008 such as users and groups of users A domain may also include multiple servers on the network To gain access to these network resources the user logs into the domain Domain Name The ASCII name that identifies the domain for a group of computers within a network 10400365 001 05 2012 2012 Overland Storage Inc 4 iii NEO 100s User Guide Ethernet The most widely installed LAN technology 100BASE T Ethernet provides transmission speeds of up to 100 Mbps Fast Ethernet or 1000BASE T provides transmission speeds up to 1000 Mbps and is typically used for LAN backbone systems supporting workstations with 100BASE T cards Gigabit Ethernet GbE provides an even h
196. the test PASSED or error message is reported on the Operator Control Panel 4 View the Error Log to check if any errors occur If an error occurs see Appendix B Error Codes to identify and locate the problem 10400365 001 05 2012 2012 Overland Storage Inc 44 11 NEO 100s User Guide Using the Operator Control Panel Running Drive Diagnostics This graphic illustrates the drive diagnostics Service Diagnostics Run Normal Read Write Test I Run Perform Read Write Test Run Media Test t Run Head Test a29z0089 Run SAS Wrap Test Use Service gt Diagnostics gt Drive Diagnostics to run various drive related diagnostic tests To run drive diagnostic tests 1 Select Drive Diagnostics and press Enter 2 Select one of the diagnostic tests and follow the on screen instructions Normal R W Test Runs a shortened version of the Performance R W Test It does not include the POST diagnostic calibrate drive or unique tape motion tests It checks the motors and head by running read write tests on a shortened section of tape both inbound and outbound Takes approximately 4 minutes if no error occurs to 9 minutes if calibration is required Perform R W Test Performance R W Test Runs most of the tests that normally occur when the library is powered ON POST When prompted load a CE scratch cartridge to run the calibrate drive read write and tape mot
197. tive to Greenwich Mean Time GMT If the NTP server is disabled enter the local time and date manually e Date The date using the MM DD YYYY format Time The time using the HH MM SS format 10400365 001 05 2012 2012 Overland Storage Inc 44 22 NEO 100s User Guide Using the Web User Interface e Auto Adjustment by PC Select a time interval and click Start to synchronize the library with the clock on your host computer at regular intervals The Web User Interface Java Applet must be running continuously to use this function Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library Configuring Email Notifications E Monitor System Notifications System Summary Library Map Manage Library Move Cartridges Unload Drive Clean Drive SMTP Mail Settings E IMP Settings SMTP server address 0 0 0 0 Mail event Library State A Inventory Sender address Error Events 3 Configure Library Subject Error and Warning Events User Access Physical Logical Error Warning and Information Events SPA Or Mail to 01 Enable Test Encryption 02 Enable Date and Time Noticstions d ee hele Save Restore 04 Enable E Service Library h Diagnostics Operator Intervent
198. to 1 5 A Line Frequency 50 to 60 Hz Place the library near an AC outlet The AC power cord is the product s main AC disconnect device NOTE The power switch is located on the rear of the library Both it and the AC power cord must be easily accessible at all times Relative humidity 20 to 80 non condensing 2012 Overland Storage Inc 43 1 NEO 100s User Guide Installing in a Rack Criteria Definition Air quality The library should be placed in an area with minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms Excessive dust and debris can damage cartridges and the tape drive Clearance Back Minimum of 15cm 6 in Front Minimum of 30cm 12 in Sides Minimum of 5cm 2 in Rack requirements Standard EIA 19 inch rack 1U space 4 45 cm 1 75 in Installing in a Rack The NEO 100s each come with a rack shelf kit for easy installation and securing of the library into a 19 inch EIA 310 rack IMPORTANT Two post telco style or other racks less than 29 inches in depth will NOT support this library and should not be used When deciding on a location in your rack for the library remember that the Operator Control Panel has a small LCD screen and should be positioned to allow for easy viewing The rear of the library should be free from any obstructions to allow easy access to the power switc
199. tridge magazine The magazine will unlock and the display will prompt the removal of the magazine 2 Remove all cartridges from the magazine and reinsert the magazine into the slide mechanism The library will perform an inventory to verify no cartridges are in the magazine 3 If the magazine is empty the library will move the accessor to the ship position At this point the library can be powered down If the magazine is NOT empty the library will prompt to remove cartridges After removing all cartridges and replacing the magazine start the ship position process again 10400365 001 05 2012 2012 Overland Storage Inc 44 6 NEO 100s User Guide Using the Operator Control Panel Rebooting the Drive Commands 22970076 Li Reboot Drive Use Commands gt Reboot Drive to force the drive to reboot You also specify whether the library should come online offline after it finishes rebooting Press SELECT to reboot the drive Rebooting the Library Commands Reboot Library Use Commands gt Reboot Library to force the library to reboot You also specify whether the library should come online or offline after it finishes rebooting Press SELECT to reboot the library R E a 3 Logging Out of the Library 32970078 Logout Use Logout to logout of the library The login screen is displayed for the next user Configuring the Library Configuring Auto Cleaning Con
200. uide Drive Error Codes Drive Error Codes Code H Description Panel indication Action Required 0200 Invalid data sent to drive CHK 0200 1 Reseat all cables See Reseating Cables NAK detected on page 6 9 0201 Timeout error occurred CHK 0201 2 Cyclethe ower Supply and uy PEE while waiting for response If the problem is corrected run Library from drive Verify before resuming normal library A operations 0203 Eocene CHK 0203 Ifthe problem persists contact Overland 0205 Drive busy CHK 0205 Technical Support 0206 Command could not be CHK 0206 executed because drive is not mounted 020E Drive error detected CHK 020E 020F Unsupported drive CHK 020F detected 0222 Media could not be CHK 0222 1 Release the drive Prevent Medium ejected because drive is Removal state from the host in Prevent Medium 2 Reseat all cables See Reseating Cables Removal state on page 6 9 3 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations e Ifthe problem persists contact Overland Technical Support Web User Interface Error Messages Title Message Issuing Panel Error Users full User Access You cannot remove yourself User Access 10400365 001 05 2012 2012 Overland Storage Inc 4 B 12 NEO 100s User Guide Web User Interface Error Messages Title Parameter Error Message Login failure Issuing Pa
201. using the Web User Interface The changes made to the network settings do not take affect until after the library is rebooted 10400365 001 05 2012 2012 Overland Storage Inc 43 11 NEO 100s User Guide Configuring Your Library with the Web User Interface To modify the network settings Refresh Ethernet Link speed Auto v TCPAP Settings Security C Enable SSL for Web IPv4 setting v Use IPv4 Obtain an IP address automatically DHCP Use static IP address IPv4 address t 921681 1 Subnet mask 255 255 255 0 j Gateway 192 168 1 254 IPv6 setting v Use IPv6 C Obtain an IP address automatically DHCP C Obtain an IP address automatically Stateless Auto Config v Use static IP address IPv6 address 2001 DB8 0 0 0 0 1 1 Prefix length 0 128 64 Gateway 2001 DB8 0 0 0 0 1 FFFE DNS settings v Use DNS DNS IP address 2001 DB8 0 0 0 0 1 1234 s Submit E 1 Expand Configure Library if necessary and click Network in the left navigation pane of the Web User Interface Select the Ethernet Link speed duplex mode Select the TCP IP settings To enable dual IPv4 IPv6 protocol select both Use IPv4 and Use IPv6 and enter parameters for both Security Select Enable SSL for Web to provide secure communications between the web browser and the tape library e IPv4 setting Select Use IPv4 to enable the IPv4 Internet Protocol Select the corr
202. ve Cartridges 3 Open the Mail Slot to remove the defective cartridge Operator Control Panel Control gt Open 1 0 Drive sled issues Do one of the following Install a different drive sled Modify or resubmit Logical Library setting Operator Control Panel Configure gt Logical Libraries or Web User Interface Configure Library gt Logical Libraries Restore defaults Operator Control Panel Configure gt Restore Defaults or Web User Interface Configure Library Restore Defaults Redundant power supply failed Complete the following steps 1 Replace the failed power supply 2 Cycle library power Power supply fan failure Replace the power supply The Error LED Ep turns ON when there is an unrecoverable drive or library failure An error message is displayed on the screen and the LED remains ON until the error state 1s resolved 10400365 001 05 2012 2012 Overland Storage Inc 42 3 NEO 100s User Guide Operator Control Panel NOTE From the Operator Control Panel run Service gt Library Verify If Library Verify runs without error the Error LED turns off If the error persists recycle the power Input Modes There are several ways to enter values in the different menu items These values are selectable predefined values toggle values for example ON OFF and numerical values like network addresses Selecting Predefined Values 1 To set the predefined values press SELECT to select the me
203. vice can be plugged into any SCSI controller SCSI addressing SCSI bus SCSI device SCSI port Each device supported by a SCSI adapter has its own unique SCSI address which dictates the device s priority when arbitrating for access to the SCSI bus A SCSI address of 7 has the highest priority For a fast wide SCSI adapter that supports up to 16 devices the next highest priority address is 6 then 5 4 3 2 1 0 15 14 18 12 11 10 9 and 8 The narrow SCSI adapter supports up to eight devices including itself The SCSI address 7 has the highest priority followed by 6 5 4 3 2 1 and 0 A SCSI bus provides a means of transferring data between SCSI devices A SCSI bus is either an 8 or 16 bit bus that supports up to 8 or 16 devices including itself The bus can consist of any mix of initiators and targets with the requirement that at least one initiator and one target must be present A SCSI device is a single unit on a SCSI bus that originates or services SCSI commands A SCSI device is identified by a unique SCSI address SCSI devices can act as initiators or targets ASCSI port is an opening at the back of a router that provides connection between the SCSI adapter and SCSI bus 10400365 001 05 2012 2012 Overland Storage Inc xii NEO 100s User Guide Serial Number The ten character alphanumeric number assigned by the manufacturer at the factory Session When an initiator wants to establish a connection w
204. vigation pane of the Web User Interface 2 Select the Add action in the pop up menu Modify a User Clear User name New password Confirm password User Cancel 32920138 e Add To add new users Modify To change the selected user s access role and or password Remove To delete the selected user from the system 3 Enter the user name and password information in the dialog box 4 Assign a user access role e User This permission allows users to monitor the library but not to perform functions that affect the library e Superuser This permission allows users to operate the physical and logical library but not to change configuration settings Administrator This permission allows users to perform tape library functions and change configuration settings 5 Click Submit to enable the settings Saving the Library Configuration NOTE This is a recommended procedure Each time you change the configuration of your library you should save the configuration This function also allows you to maintain several library configuration profiles that can be restored to the library when desired using the Web User Interface 10400365 001 05 2012 2012 Overland Storage Inc 43 17 NEO 100s User Guide Configuring Your Library using the Operator Control Panel To save library configuration 1 Expand Configure Library if necessary an
205. work Settings Configuring Date and Time Settings Configuring Email Notifications e Configuring Trap Notifications Managing User Access Saving the Library Configuration Logging in to the Web User Interface To log in to the Web User Interface 1 If necessary obtain the IP address of the library on the Operator Control Panel a From the top menu of the Operator Control Panel press DOWN to select View Current Information and then press SELECT b Press DOWN until the IP Address setting is displayed and make a note of the IP address c Press CANCEL twice to log out of the Operator Control Panel Open the browser on your server or PC to access the Web User Interface In the browser address field enter your library s IP Address URL to launch the Web User Interface applet in the browser window For example http 192 168 1 1 When the applet launches a warning message appears This message is normal and does not indicate a problem 10400365 001 05 2012 2012 Overland Storage Inc 43 8 NEO 100s User Guide Configuring Your Library with the Web User Interface Warning Security The application s digital signature cannot be verified Do you want to run the application Name WebAdmin Publisher IBM From http 9 11 219 138 L18i The digital signature cannot be verified by a trusted source Only continue if you trust the crigin of the application More Information 42920160 4 At the Warnin
206. xes to obtain an IP address automatically DHCP to obtain an IP address using stateless auto configuration or use static IP address settings Enter the following parameter if using static IP address settings Pv6 address Sets the TCP IPv6 address of the library on the network 10400365 001 05 2012 2012 Overland Storage Inc 4 4 21 NEO 100s User Guide Using the Web User Interface e Prefix Length Decimal value between 0 and 128 indicating the number of contiguous high order bits comprising the network portion of the address Gateway Allows access outside the local network DNS setting Select Use DNS to use a domain name server The DNS server if entered allows the date and time and notifications IP addresses to be specified using hostnames instead of numerical IP addresses DNS IP address Sets the IP address of the DNS server Click Submit to transfer the settings to the library A dialog message is displayed when the settings have been updated successfully Click Refresh to read the current settings from the library Configuring Date and Time Settings S Monitor System Date and Time System Summary Library Map Refresh Manage Library Move Cartridges Date and Time NTP server Enable Disable Unload Drive Clean Drive NTP server address Library State Time zone GMT d Inventory x Mmspon 1 Configure Library pate MDR y O25 0000 User Access
207. y a log history summary of information warning and error events that have occurred by selecting Service Library gt Operator Interventions The summary can be filtered to display the operator intervention log for a specific hardware component and specific event levels The log is stored in memory on the Library Control Board When the memory buffer is full new events overwrite the oldest events The log is not cleared from memory when power is turned OFF The information displayed in the Detail panel for the selected operator intervention event comprises of Index number of the event e Date the event occurred Time the event occurred Unit in the library where the event occurred e Event level Description of the event The Web User Interface can also display a log history summary of errors that have occurred by selecting Service Library gt View Library Logs The error log is displayed with sense data information The summary can be filtered to display errors with specific sense data code types The information displayed in the Detail panel for the selected error comprises of Index number of the error Date and time the error occurred e Error code Description of the error 10400365 001 05 2012 2012 Overland Storage Inc 456 2 NEO 100s User Guide Diagnosing a Problem Diagnosing a Problem Problem Area If Then Cartridge A cartridge is not ejecting from the drive 1 Try unloading the drive Operator Cont
208. y the data to another tape cartridge write failure previously unloaded could not write then discard the old tape cartridge its system area successfully 53 Tape system area Set when the tape system area could Copy the data to another tape cartridge read failure not be read successfully at load time then discard the old tape cartridge 55 Load failure Set when a hardware malfunction If the tape cartridge will not load in the 10400365 001 05 2012 prevents the tape cartridge from being loaded into the drive or when atape cartridge is stuck in the drive 2012 Overland Storage Inc drive 1 Remove the tape cartridge from the library and inspect it for damage If damaged discard it 2 Insert another tape cartridge into the tape drive 3 If the problem persists contact Overland Technical Support If the tape cartridge is stuck in the drive 1 Attempt to unload the tape from the drive using the host backup application that is currently using the drive or via the remote or local UI 2 If the cartridge will still not unload contact Overland Technical Support 4c 5 NEO 100s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 56 Unload failure Set when a drive hardware error 1 Unload the cartridge from the drive prevents the tape cartridge from using the Operator Control Panel or the being unloaded from the tape drive Web User Interface or when the tape cartr
209. y the library Selecting log entry 012 provides detailed sense data for this failure Information on sense data is listed in Appendix D Sense Data e Library Drive error code Code For example in log entry 010 a 0222 error states that the library cannot eject medium because drive is in state of Prevent Media Removal Information on errors and action to resolve the problem are listed in Appendix B Error Codes 10400365 001 05 2012 2012 Overland Storage Inc 4 4 28 NEO 100s User Guide Using the Web User Interface Viewing Trace Data Monitor System Traces System Summary Library Map Refresh Last refresh Monday April 9 2012 10 52 56 AM PDT E Manage Library Move Cartridges System Trace Data Unload Drive Push Refresh button Clean Drive Library State Inventory Configure Library User Access Physical Logical Network Encryption Date and Time Notifications Save Restore Service Lil m View Library Logs Traces Download Drive Logs Download Library Logs Reset Library Drive Firmware Update Filter Usage Statistics Trace type v Command Log Number of minutes 1 255 255 v Error Log iis v Retry Log v Mechanical Motion Log Use Service Library gt Traces to display a trace history of errors that have occurred The summary can be filtered to display the type of errors occurring within a given time period The system trace data

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