Home
User Manual
Contents
1. Wireless Presentation Gateway User Manual WPG 100 Version 1 00 Date August 28 2006 Copyright Copyright 2006 by PLANET Technology Corp All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of PLANET PLANET makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not PLANET its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further PLANET reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes All brand and product names mentioned in this manual are trademarks and or registered trademarks of their respective holders Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits f
2. How do I know firmware upgrade is completed A 1 A While you are doing firmware upgrade remember DON T TURN OFF server box otherwise you have to send back to your vendor for fixing 2 While firmware upgrade in progress the POWER LED will be RED color and LAN LED will be blinking once upgrade complete then the POWER LED will turn into yellow color and LAN LED will be green color GE
3. on the wall Hang up unit on mounting bracket 1 2 3 4 30 Specification Standards IEEE 802 11b g IEEE 802 3 802 3u 11 US Canada 13 Europe and 14 Japan Data Rate Wireless up to 54Mbps LAN 10 100 Mbps with auto MDI MDIX Operating Network Access Point mode Type Ad Hoc mode Infrastructure mode Receiving Sensitivity 65dBm 54Mbps 80dBm 11Mbps at 10 5 BER Connect Distance Up to 300 feet 100 meters depends on environment Resolution SVGA 800x600 XGA 1024x768 _ i 24bit color depth Interfaces 15 pin VGA RJ 45 Power switch DC Jack Reset button 138mm W x 113mm D x 37mm H Weight 350g Environmental Operating temperature 0 40 C Conditions Storage temperature 10 C 60 C Operating humidity x 90 Storage humidity lt 80 Certification FCC CE soe WPG 100 User Manual Troubleshooting Q1 Can I use older client utility working with new server box A A After you did firmware upgrade complete you should download Client utility from server box to replace older one otherwise it might cause working improperly because version compatibility issue Q2 Why my PC and server box connection is established but client utility can t find server box A 1 Check with your firewall utility if it blocked client utility if so add this program to your exception list and try again 2 Make sure client utility you are using now is downloaded from this server box Q3
4. Refresh Rate 70 Hz Firmware Upgrade Login Code Enable Disable Reboot System Apply Click Projection Setup button lt Device Name The device name of WPG 100 lt Color Depth provide WPG 100 output with 16bit or 32 bit color a2 Ds WPG 100 User Manual depth It depends on your PC settings lt Screen Refresh Rate This is VGA output refresh rate provides 60 Hz and 70Hz to suit for different kinds of projectors lt Login Code To select Enable or Disable If you select Disable then WPG 100 will not ask you for entering login code before doing presentation lt Apply gt Confirmation and Save modifications Cancel Cancel all the modifications 4 8 Change Passwords D PLANET Networking amp Commanicatian Wireless Presentation Gateway WPG 100 gt Admin gt Change Passwords System Status Operating Mode Firmware Upgrade Reboot System Download Enter New Password Apply Confirm New Password Conference Control Enter New Password Apply Confirm New Password Admin Enter New Password Apply Confirm New Password Copyright amp 2006 Planet Technology Corp All rights reserved Click Change Password button to change password value Enter New Password enter new password you want to change for each category Confirm New Password double confirm new password Apply Confirmation and Save modificat
5. System Information Click Info to show system information It includes product model number IP address and other information PLANET 1902 amp Ce dE aum Web Admin 1 E gt Search Server Language About Exit 3 9 Exit Program Click to terminate the program 4 Web Management 4 1 Home Page 1 Default IP address of WPG 100 is 192 168 1 10 Please set your PC s IP address to 192 168 1 x Subnet mask to 255 255 255 0 2 Make sure your PC connect to WPG 100 via wired or wireless interface SSID WPG 100 successfully 3 Enter WPG 100 IP address to the address filed of browser as below 215 WPG 100 User Manual E Planet Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt x E A P Search SP Favorites Ve Address L https 1923 1ep 1 101 4 Than you will see the WPG 100 home screen 3 TES P TE GR P L iud ru marmar lap CH Fl DE S Wees Peete Cim e i h r mj z e eet rrt E e A Fa 4 ai hip E i m Lega Ear ferc ee E PLANET Wir n Firkin Preseriatuen Cateerte Irernlung Cegirreacg amire Bdrmin 4 2 Download Software select Download software function 1 Press Login button to download Utility the default password is blank 2 You can save file first then execute later or execute this utility directly 3 Follow Installation Wizard instructions to proceed till the installation process compl
6. WPG 100 box e Play control Show current user s projecting status Start projecting a Stop projecting e IP address The IP address of PC e WPG 100 a Wetworking amp Commanication Wireless Presentation Gateway WPG 100 gt Conference Control Download Admin UserName trainer 18 WPG 100 User Manual WPG 100 Wireless Presentation Gateway WPG 100 gt Conference Control Computer Name Play Control IP Address ENM 10 LE 192 168 99 204 eee EH 4 4 Login Web Admin PLAN WPG 100 Networking amp NET Wireless Presentation Gateway WPG 100 gt Admin Download UserName admin 1 Click Admin and then enter password to login web page 2 The password default value is admin 19 WPG 100 User Manual 4 5 System Status PLANET wrote Metworking amp Communication Wireless Presentation Gateway WPG 100 gt Admin gt System Status Model Name WPG 100 Versions Projection Setup Firmware Version 1 2 0 0 Change Passwords Network Status Reset to Default Operating Mode Hybrid Made Firmware Upgrade IP Address 192 168 1 10 Subnet Mask fod 2 20 0 Ekteboot System Default Gateway 192 168 1 10 Wireless MAC Address OD CO AB B3 B7 46 Wire MAC Addrass DO 12 5F FF FC C1 Connection 5tatus Prajecting Status Waiting far Projecting Total Users 0 Copyright 2006 Planet Technology Corp All rights reserved Click System Status shows cu
7. ades to start A warning message shown and count down counter on the screen After a few minutes a complete message shown on the screen Restart WPG 100 box to take effect ant di c Please wait while System burns new firmware into your device Warning It needs to take 57 minutes to burn the file you transferred into flash memory During this period any interrupt such as shut down or reboot the system will cause system crash S WPG 100 User Manual A Warning Don t power off WPG 100 while firmware upgrade in progress otherwise will cause your Box doesn t work and have to return device to your vendor for fixing 4 11 Reboot System PLANET E Networking amp Communication Wireless Presentation Gateway WPG 100 gt Admin gt Reboot System System Status Operating Mode Projection Setup A Reboot System Change Passwords This will reboot the device immediately Reset to Default Firmware Upgrade Reboot System Click Reboot System button to restart system lt Reboot gt reboot system automatically 4 12 Logout e PLANET Networking amp Commanication Wireless Presentation Gateway WPG 100 gt Admin gt Reboot System Logout g Click Logout button to back Web home page 329 WPG 100 User Manual Wall Mount Instructions Rubber Foot X 4 Remove the rubber foots at back plane side Screw mounting screws on unit Use screws to fix mount bracket
8. ataway 3 3 Buttons Description 1 After login successfully operating deck comes out PLANET 5208 E DIC BH Es 2 Click following buttons to Start or Stop presentation otart projecting Stop projecting DK WPG 100 User Manual 5 Refresh projecting screen HD Server Login Code E Function menu Ka cw While projecting in progress this icon is blinking Minimize the program EA the program 3 4 Start Presentation Click to start wireless presentation PLANET 5208 B z ga 3 5 Stop Presentation Click to stop wireless presentation PLRNET 5208 E GIE SOC E i 3 6 Open Admin Web Page Click EJ to open function menu and select Web Admin management web page The web page detailed functions will be described on next chapter lt 13 WPG 100 User Manual PLANET adii am Web Admin z n P Search Server Language Info About Exit J EJ DEL Mero Internet TII F e Edt Vew Testen Took Help Q Wi Paes rem Cas d Aedes ME hetge 71 92 300 3 Deg Feuer cinere 3 Searching Server Click Search Server to search for WPG 100 box PLANET P C E Web Admin EE i JA Ma Search Server ea il i Language Info About PLANET Searching 14 WPG 100 User Manual If there is not any WPG 100 available the utility will show the result below PLRNET GIS a n Reconnect 3 8
9. ent Projector into a high end Projector With the WPG 100 your Projector become a wireless device and PC Notebooks will be easier to project screen to Projector B Plug amp Play WPG 100 is a plug and play device which is easy to install and connect with Any Notebooks PCs with built in Centrino or Wi Fi card can easily download driver and connect to WPG 100 W Flexibility WPG 100 is compatible to all kinds of projectors using wire line or wireless connection to display presentations Instantly project your screen to the projector with just one mouse click Nor more cable swapping hassles B Performance WPG 100 has the ability to deliver real time animation screens for up to 1024x768 resolutions in 24 bit color depth It also provides friendly web based administrating Ul for easy configuration and wireless security setups B Security Support Login code to protect other users from accessing presentation contents During presentation screen images can also be protected by WEP 64 128 encryption B Conference control Supporting multi users to switch presentation any member at the conference can easily login to presentation server and switch the computer s screen to Projector without moving the computer to Projector WPG 100 User Manual PLANET Hil 1 a Te B Different operating mode to fulfill both Wireless and Ethernet environment B One button operation User friendly graphic interface to allow u
10. ete 4 If pop up Windows Security Alert because Windows firewall block this program You just press Unblock button to continue installation 5 Once installation complete a utility shortcut come out on the screen 16 WPG 100 User Manual PLANET es Networking amp Commanication Wireless Presentation Gateway WPG 100 gt Download Download Conterence Contro Admin UserName user Password File Download Security Warning Do you want to run or save thes File Mame wWEG 100 M51 Type Windows Installer Package 674 KB From 192 168 1 10 While files Hom the Intemelt can be useful this fle hype can pobenialis han your compuler E you do not bust Ehe source do not run or save thes software Whats the risk m secs ERN 4 3 Conference Control 1 This function allows you to host a meeting smoothly without projector cable swapping and each participant can show their presentation easily 2 Select Conference Control function 3 Enter password the default value is trainer and then press Login 4 After login you can see a User List on the screen which indicates all of users connected to WPG 100 box 5 There are three columns Computer Name Play Control and IP al WPG 100 User Manual Address 6 You can press Play Control button oo to control who is next presenter by LG Play button and n Stop button T e Computer Name The name of PC connected to
11. f electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Revision User s Manual for PLANET Wireless Presentation Gateway Model WPG 100 Rev 1 0 September 2006 Part No EM WPG100 WPG 100 User Manual Contents of Table Ds OVERVIEW EE 5 Ze QUICK STAR m 8 3 CLIENTUL Io ec 11 3 1 SIartuie EE I1 3 2 El e H 12 3 3 TR uo Dei Ee IRURE STR EM ISME 12 34 Mari PreSentaltOHUn oae d RT ertene eneas CE eTe asad ee eens 13 L OOP SF TOSCHIAHON an A E 13 3 6 Open Admin NEE 13 J 7 e CIV EP Serera E E EEEa 14 36 EE I5 9 9 EE I5 4 WEB MANAGEMENT E 15 4 1 Home TOC usna hen A rnv ed ees 15 4 2 Download Software iiiicisceestesiuaceteivesinsaasvcihataveasteceuscadetoesisaansveebatinvendess 16 4 3 Conference TE 17 4d Login Web Admin ue iet e VE pee LM VVEEE ET VU IEEE EEUE 19 AI OVEN ALUS oean c 20 46 Operating TE 20 AT SPROJECHO E 25 AS Change Passwords E 26 AD Resetto EE 27 AAO Pirmware Opera e icerisine e a EOE aa 28 ADL EN E 29 SN PME Poo M E 29 WALEEMOUNTINSTRUG PI UNS eeneg 30 SPEC TTC A dup 31 TROUBLESHOOTING iiie siepe NER eoESE NECK Ee 32 WPG 100 User Manual 1 Overview WPG 100 is a easy installation convenient operation and user friendly projecting device It turns your curr
12. ice must accept any interference received including interference that may cause undesired operation Federal Communication Commission FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure set forth for an uncontrolled environment In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation R amp TTE Compliance Statement This equipment complies with all the requirements of DIRECTIVE 1999 5 CE OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity R amp TTE The R amp TTE Directive repeals and replaces in the directive 98 13 EEC Telecommunications Terminal Equipment and Satellite Earth Station Equipment As of April 8 2000 Safety This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment WEEE regulation To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users o
13. ions 26 WPG 100 User Manual 4 9 Reset to Default PLANET wre Networking amp Communication Wireless Presentation Gateway WPG 100 gt Admin gt Reset to Default System Status Operating Mode Projection setup Reset to Default A This will restore the device to the factory default settings Reboot System Click Reset to Default button to restore factory default settings lt Apply gt Confirmation and action Another way to restore Factory Default Settings Follow procedures below Power off WPG 100 On the rear panel press Reset button and Hold Turn on WPG 100 box Wait for over 10 seconds and relief Reset button It will take effect to restore factory default settings EL I IC EES Press resel button and hold it for over 10 seconds aaa WPG 100 User Manual 4 10 Firmware Upgrade PLANET wea Wetworking amp Communication Wireless Presentation Gateway WPG 100 gt Admin gt Firmware Upgrade System Status Firmware Version 1 0 2 6 Operating Mode Release Date 20060802 Projection Setup After you apply Upgrade button projecting function will be terminated Change Passwords Filename Erwe Upgrade Reboot System Click Firmware Upgrade button to upgrade firmware Firstly you have to get latest firmware image file from your vendor Click Browse to specify file name you want to upgrade Click Upgr
14. ireless Presentation Gataway 3 Make sure your PC LAN port or WLAN interface is enabled already and connect your PC with WPG 100 wireless default SSID is WPG 100 4 Open your browser and enter the WPG 100 IP address to get in WPG 100 web home page WPG 100 User Manual met lk T fe ER Yew Pav Took z x Oo Ole gif Jr 9520 hkias ME https ITIRZ L 8330 Leg Fan femi cmm can e he default IP address of WPG 100 is 192 168 1 10 If you have modified the IP address you can refer to the IP address shown on the left down corner of projector screen A Planet Microsoft Internet Explorer File Edit View Favorites Tools Help Q sack x Lei DO search Sj T Favorites a H192 168 1 10 5 Click on Download WEG 100 Wieki Presentation Gateway Adm iter Hama der Password Legi 6 You will see a file download dialog box appear press Run to execute the installation program WPG 100 User Manual File Download Security Warning Do you want to run or save this File Name WfPG 100 M51 Type Windows Installer Package 674 KB From 192 168 1 10 While files from the Iintemet can be useful this fle type can potential ham your computer E pou do not trust the source do not run or save Eas software What s the nisk m 7 After install the program WPG 100 shortcut 5 desktop 8 If there is any firewall please make sure your personal firewall has allo
15. of DHCP Server End IP The end IP address of DHCP Server Default Gateway The default value is 192 168 1 10 lt Wireless Setup Region The default country is Germany Users can select different country depending on their location SSID SSID string max length is 32 bytes Channel to set fixed channel or Auto The Auto means after power on WPG 100 it will scan all of wireless channel and select clear one channel automatically WEP you can Disable WEP key or select one of 64bit or 128bit in ASCII or HEX string Key If WEP is enabled you have to set key value according to WEP mode you selected Apply Press button to select this mode Cancel Press button to abort action Back Back to Operating mode main menu 2 Hybrid Mode 228 WPG 100 User Manual PLANET Networking amp Commanication Wireless Presentation Gateway WPG 100 gt Admin gt Operating Mode S Hybrid Mode Logout Spore ERE IP Address Io Lem Lo L n Ope rating Made Projection Setup IP Setup subnet Mask pes pss pss b Change Passwords Default Gateway 192 168 89 Es Reset to Default Region Japan J Firmware Upgrade Eeer ESSID apen JiReboot Syst EitobnHt System Channel Auto vi Wireless Setup WEP Disable Key Index Key PO Click Hybrid Mode button to select this mode This mode allows you install WPG 100 to existing office network thro
16. or a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the Following two conditions 1 This device may not cause harmful interference and 2 this Dev
17. rrent system status Model Name Product model name Versions 1 Firmware version no Product firmware version number 2 Software version no Windows client utility version number Network Status Operating Mode current operating mode IP address IP address of WPG 100 MAC address Subnet Mask 5 Default Gateway Connection Status 1 Projecting status which is Waiting for projecting or Projecting 2 Total Users how many users login to WPG 100 now 2 YS 4 6 Operating Mode There are two kinds of operating mode which one is suitable for you that depend on your office network configurations 20 WPG 100 User Manual PLANET erg Wireless Presentation Gateway Hetworking amp Commanication Logout WPG 100 gt Admin gt Opera Operating Mode Current Mode Hybrid System Status ET Mode Hybrid Mode di EY e change Passwords Te Lan Reset to Default FS Independent Mode Som WPG 100 User Manual PLANET Watering Comemons ation Wireless Presentation Goteway WPG 100 gt Admin gt Operating Mode gt Independent Mode SLogout System Status IP Address 1892 158 L 210 Operating Mode IP Setup Projection Setup Subnet Mask 25 255 1255 U Reset to Default SN DHCP Server end IP 92 Uwe ft as Firmware Upgrade Setup Default Gateway 192 168 1 110 Reboot System Region Japan ESSID WPG 100 Channel Auto e Wireless Set
18. sers to use it without any training PLRNET e206 B CIE B intelligent searching function After perform WPG 100 utility the utility will automatically search all the WPG 100 which are available and within the wireless LAN cover range Users don t need to do any other setting without worrying about the operation procedures WPG 100 User Manual gt Features Compatible to all projectors with standard VGA connectors One Click to switch presenters displays Real time display for PowerPoint presentations images and applications Supports display resolutions up to 1024x768 with 24 bit color No installation CD required software is directly downloaded from the device Provide session security login and wireless WEP key to protect presentation contents Conference control function is provided for the host to moderate a meeting Provide friendly web based user interface for easy configuration Support Static IP and DHCP server Packet Content WPG 100 CD Disk User s Guide included 5V DC Power adapter Quick Installation Guide Antenna 1 Wall mount kit WPG 100 User Manual 2 Quick Start 1 Connect projector VGA cable to WPG 100 box VGA connector and turn on projector power 2 Turn on WPG 100 When Projector shows the default menu on the screen as below it indicates the WPG 100 is ready now gt PLANET v Networking amp Commualeation Quick Guide 1 Da WEG AL TES 293 W
19. ugh LAN port so that internet access is possible The IP of your PC is assigned through enterprise s DHCP server over WPG 100 s LAN port You have to assign WPG 100 IP address manually Make sure both WPG 100 and client PC are on the same subnet In this mode WPG 100 doesn t provide DHCP client and DHCP server capability IP Setup IP Address The default value is 192 168 1 10 Subnet Mask The default value is 255 255 255 0 Default Gateway The default value is 192 168 1 10 s WPG 100 User Manual lt Wireless Setup gt Region The default country is Germany Users can select different country depending on their location SSID This is SSID of WPG 100 The string length is 32 bytes Channel to set fixed channel or Auto The Auto means after power on WPG 100 it will scan all of wireless channel and select clear one channel automatically WEP you can Disable WEP key or select one of 64bit or 128bit in ASCII or HEX string Key If WEP is enabled you have to set key value according to WEP mode you selected lt Apply gt Press button to select this mode Cancel Press button to abort action lt Back gt Back to Operating mode main menu 4 7 Projection Setup PLANET D Wireless Presentation Gateway WPG 100 gt Admin gt Projection Setup aye reat Grau Device Name PG 100 Resolution 10248768 Color Depth Normal 16 bit Reset to Default Screen
20. up WEP Disable w Key Index Key Apply Microsoft Internet Explorer GERMANY ti v Favorites Tools Help 5 x E A E Search yp Favorites B a i Lad Hono one 1192 168 1 10 cgi bin apmode1 cgiflang De amp gtmbbeshPox41 DC ICELAND INDIA INDONESIA LANET RAN N Networking amp Commanication IBELAND tion Gateway ISRAEL WPG 100 gt Admin gt Operating Mode gt Independent Mode ITALY SLogout JAPAN JORDAN System Status IP Address KAZAKHETAN cert oe gn SS RF Projection Setup UONE MASE KUVAIT Change Passwords LATVIA Dee SE LEBANON Reset to Derauit DHCP Server j ip LIECHTENSTEIN Firmware Upgrade setup LITHUANIA LUXEMBOURG Default Gateway Reboot System En LI NEST T RD ESSID Channel Auto ze Wireless Setup WEP Disable e Key Index H Key o de WPG 100 User Manual Click Independent Mode button to select this mode This mode is the simplest and easiest way to get presentation up and running Your client PC can connect to WPG 100 through WLAN or Ethernet and your PC s IP address get from WPG 100 automatically In this mode WPG 100 provide DHCP server capability You can t connect to office network through WPG 100 s LAN port because the domain of office network and WPG 100 are different IP Setup IP Address The default value is 192 168 1 10 Subnet Mask The default value is 255 255 255 0 DHCP Server Setup Start IP The start IP address
21. w WPG 100 software to pass through 9 Enter the LOGIN CODE and press OK will come out on the PLANET Login Enter the LOGIN CODE please Login Code OK Cancel You can see the login code on the projector screen 10 Click the Play button to start projection PLANET 5206 s CIE 10 WPG 100 User Manual 3 Client Utility 3 1 Starting Program After you download WPG 100 Windows program via web page successfully then follow below steps to start 1 Click WPG 100 icon to execute the program gt aw m secs 00 2 Program start to search for WPG 100 box automatically 3 If WPG 100 box founded then Login Code dialog box will be pop up on the PC screen 4 If not will enter to disconnected state and Reconnect button shown for you to try again e Searching for WPG 100 box PLANET 32i E Searching e WPG 100 box is founded and enter login code to start Login x i Enter the LOGIN CODE please O Login Code OK Cancel e Failed to find WPG 100 box WPG 100 User Manual Pal gt lt PLANET SW om Reconnect 3 2 Login 1 After Login Code dialog box shown enter login code to start presentation 2 You can see the login code shown on the projector screen PLANET u d Networking amp Communication EN RAS MEC BI Ael i J y we x s se IN g ao We Pe 10 Wireless Presentation G
Download Pdf Manuals
Related Search
Related Contents
Stood Installation Manual - the Ellidiss Technologies web site teclado tpu 100 Samsung SGH-I900C User Manual Westinghouse A19 Specification Sheet プロジェクタ− e - Castelnaudary PDF:838KB Intermatic T8805P101D89 Instructions / Assembly Copyright © All rights reserved.
Failed to retrieve file