User Manual - Ministry of Manpower
Contents
1. If the administrator is the same as requestor please select on the Same as Requestor checkbox Important Note 1 User can proceed with the application only if the following conditions are met If the administrator is currently holding an active appointment with another organisation the administrator has to first deactivate his her other account via the Update User Profile function in any of the ESOL business applications Administrator must not be any of the representatives indicated in the application If the selected company is found to have an existing active administrator account the current administrator will be replaced with the one indicated in the application upon approval If the administrator is currently holding a representative account in the company his her appointment will be updated upon approval 2 1 4 Representative Details Representative Details You may add up to 4 users excluding the Administrator Name NRIC Contact 1 Contact Email Represent 3 565556114 b6660666 rep3 abcyud Add Represent 1 54263530H 66666666 abcyud abcyud com Fdit Remove Represent 2 54541099D 66666666 88858888 rep2 abcyud com Edit Remove Figure 12 Steps 1 Enter all mandatory fields and click on the Add link 2 To edit any of the added representative details click on the Edit link of the record in concern 3 To remove any of the added representative click on the Remove link of t2. Create a new request button The following SingPass page will be displayed 2 Please ensure that you have a valid SingPass ID to login SjngPass Sy EJ Secure Welcome Singapore Personal Access Terms of Use FAQs Help About Us to SingPass Authentication Service Security Advisory SingPass is common password that allows you to access Government e services It is important for you to be vigilant in protecting the confidentiality of your SingPass Please click here for tips on online security You may also find useful guides on how to safeguard your online security and Figure 3 Enter both your SingPass ID and SingPass and click the button Submit other cyber security relsted information at www gosafeonline sg Click here to view more details about New SingPass Security Enhancements SingPass ID Enter your identification Number 2 9 51234567G G12345E7G SingPass 8 24 characters CASE SENSITIVE By clicking on the Submit button you agree to be bound by the terms specified in the Terms of Use and Important Notes below For tips on Online Security Click here Do not have a SingPass here Forgot your Password Reset here Important Notes a You understand that SingPass is intended to help you authenticate yourself on the Internet As there are inherent security risks on the Internet you must carefully consider the degree to which you choose to rely on your SingPass You will
3. Health Publications teed by lone SEE SN elstions gt Employment Standards Ministry of Manpower Employment Standards Labour Relations e Services gt Employment Standards ESOL Business Corporate transaction with MOM Work Life Harmony Application for ESOL Business Account Employment Standards Online ESOL is a one stop porta for organisations and the gen to transact with the Labour Relations and Workplaces Division LRWD they can transact in all ESOL Business Applications Mobile Applications Recover notice pay from ex employee This service is for employers to file notice claims against their ex employees Only registered users can access the services provided with a SingPsss account Application for Overtime Exemption This service is for companies to apply for exemption from Section 38 5 and or Section 38 Section 40 3 of the Employment Act Only registered users can access the services provided with a SingPass account Application for Flexible Work Schedule This service is for companies to apply for exemption from Section 37 2 and or Section 38 4 Section 40 4 Section of the Employment Act Only registered users can access the services provided with a SingPsss account Application for Salary Deduction This service is for companies to apply for exemption from Section 27 1 of the Employment Act Only registered users can access the services provided with a SingFass Figure 1 Effective date 18 Mar 2
4. maintain secure possession of your SingPass If you know or suspect that the security of your SingPass has been compromised you must stop using SingPass and notify the SingPass operator immediately If you disclose or share your SingPass with anyone else regardless of whether you receive payment for it and your SingPass is used for illegal purposes you may be held liable The Government of Singapore Government does not warrant or endorse any goods services information accuracy or the privacy practice associated with any non public sector websites Private Website even though the Private Website may require the use of SingPass You will not hold the Government liable for any damage or loss of any kind caused as a result direct or indirect of the use of any Private Website including but not limited to any damage or loss suffered as a result of reliance on the contents contained in or available from the Private Website You shall under no circumstances submit upload or transfer any unauthorised files codes scripts including but not limited to viruses or Trojan Horses documents and information in the course of using the SingPass services You shall under no circumstances modify interfere with or intercept the SingPass services including but not limited to its authentication system and password issuance reset services You understand that any non compliance whether intentionally or otherwise m
5. 014 2 Page Online Application for ESOL Business Account User Guide v1 0 2 Click on Application for ESOL Business Account The following page will be displayed MANPOWER Employment Skills Training amp Practices Development Singapore Government Integrity Service Excellence Q Within MOM Website ET rp ask MOM About Us Careers Sitemap Feedback Contact Us More Foreign Workplace Statistics amp Services amp Forms Newsroom Legislation Manpower Safety amp Health Publications 3 Application for ESOL Business Account Quick Facts Time to Complete 5 10 minutes Processing Time 3 days Fees and Payment NIL Copyright 2014 Government of Singapore Terms of Use gt Privacy Policy Figure 2 more details 1500 Bendemeer Road This online e Service allows employers to apply for new accounts to commence transactions in all ESOL Business applications and for employers with existing accounts to add or replace their Administrator e Process Overview Supporting Documents and Information E I have read and understood the Terms and Conditions When should I create a new request e The employer wish to perform transactions in all ESOL Business e services e The employer wish to add or replace administrator Process Overview MOM will process your submitted application and email you the outcome within 3 working days from the date of your application The reply will be sent to your co
6. 17H Correspondence Address 819 TAMPINES STREET 81 520819 Contact 66666666 Email Address firmans ncs com sg Requestor Make Changes Name Requestor name NRIC or FIN 7774935G Gender MALE Contact 66666666 Email Address firmans ncs com sg Administrator Make Changes Same as Requestor Supporting Documents Make Changes Approval Visio LRDS ULS Migration to ACESESOL pdf Declaration I hereby declare that information provided in this form is true and correct I have read and understood the Terms and Conditions for Application for Employment Standards Online ESOL Account a copy of which has been provided to me I agree to be bound by the terms and conditions stated therein Submit Print Draft Cancel Reset Copyright 2014 Government Stay Connected Our Locations of Singapore Get the latest news and EP Services Centre MOM HQ gt Terms of Use 5 B updates on MOM by RSS or Ministry of Manpower Halls A amp B Operating Hours d rivacy Policy email newsletters Services Centre gt 8 00am to 5 30pm Monday to Friday Closed on weekends and Public m A 1500 Bendemeer Road L rare OUR weese more details Holidays Singapore 339946 Hall C Operating hours more details 8 00am to 6 00pm Monday Wednesday Friday gt 8 00am to 7 30pm Tuesday Thursday Closed on weekends and Public Holidays Figure 15 Effective date 18 Mar 2014 14 Page Online Application for ESOL Business Account Us
7. Online Application for ESOL Business Account User Guide v1 0 Ministry of Manpower ESOL Employment Standards Online Application for ESOL Business Account Help Contents 1 Accessing ESOL Business Account Online rrrrrnnrrrnnrnronvrrsnvvrenvrrrnnnen 2 2 Application of AG COMING igor cccge tesco cl desc eamp ence ceeded es 6 2r PAC COUN DOLAS Eora EEEE E EET E EEAS 6 22 SPE 12 23 RVICW S SIT cerre EN 14 2 4 Acknowledgement rrrrrnnnnrrrrsonnnrrnrronnnnrnrronnnnnrnrnnnnnnnnrsnnnnnnnnsnnnnnrnnsnnnnns 16 Effective date 18 Mar 2014 1 Page Online Application for ESOL Business Account User Guide v1 0 1 Accessing ESOL Business Account Online Steps 1 Access ESOL Business Account Online from MOM eService website htto www mom gov sq services forms labour relations Pages employment standards aspx Tip For quick access to ESOL Business Account Online user may want to bookmark the following URL https aceonline mom gov sg iaces services BIZACCT BizAccount Default aspx http ww w mom gov sg services forms labour relations Pages employment standards aspx Pr BCcx i Employment Standards M File Edit View Favorites Tools Help 3 Web Slice Gallery Singapore Government MINISTRY OF Integrity Service Excellence MANPOWER Q ap ASK MOM Employment Skills Training amp Foreign Workplace Statistics amp ha ET ill gt o r l J Practices Development Manpower Safety amp
8. ay result in action being taken against you including but not limited to a claim for compensation and civil and or criminal liability You shall as soon as you are aware of or have reason to suspect any weakness or potential weakness in the SingPass services immediately notify the Government in confidence If you encounter any probleme with this page please contact CrimsonLogic SingPass Halpdask at 68577377 or via small You may also giv Us your comments by using this feadback form Copyright 2014 Govemment of Singapore All rights reserved The following page will be displayed Effective date 18 Mar 2014 4 Page Online Application for ESOL Business Account User Guide v1 0 P Singapore Government Integrity Service Excellence This e service has standard web interface features which can help ease the application They are as referred from Figure 4 as follow Application for ESOL Business Account Indicates a Required Field Note Please ensure that all email a requestor s email addresses Item 1 Quick Links User Manual Allows user to download this manual Logout Allows user to end the session securely and return back to MOM website Company Details Item 2 Breadcrumb Navigation trail of previously accessed MOM websites to i reach the e service Item 3 Font Resizer Allows user to resize the page contents to their preferred font size Item 4 Back Allows user to go to t
9. ce Within MOM Website m Pr OM ASK MOM About Us Careers Sitemap Feedback Contact Us More v Workplace Statistics amp Safety amp Health Publications ment Standards Ministry of Manpower gt Application for Review amp Submit Acknowledgement Services Logout ESOL Business Account AAA We note that this company already has an active ESOL Business account Please proceed if you would like to change your administrator Note Please ensure that all email addresses entered are valid The outcome of the application will be sent to both the company s and requestor s email addresses Company Details Company Name Company No Postal Code Street Name Building Name Block House Floor Unit Contact Email Address Requestor Details Name NRIC or FIN Gender Email Address Administrator Details Same as Requestor Name NRIC or FIN Gender Contact Email Address Copyright 2014 Government Stay Connected of Singapore Terms of Use gt Privacy Policy Figure 9 Effective date 18 Mar 2014 Get the latest news and updates on MOM by RSS or email newsletters more details NATIONAL THEATRE LIMITED Search 193800017H 555555 Get address NATIONAL STREET 55 NATIONAL THEATRE 66666666 88888888 abc abcyud com 1234567D Add another Add another Our Locations MOM Services Centre Ministry of Manpower Services Centre 1500 Bendemeer Road Singa
10. er Guide v1 0 1 Clicking on the Make Changes button will redirect user to the respective tab of the section in concern For example clicking on the Make Changes button of the Supporting Documents section will redirect user to the Supporting Documents tab 2 Click on the Submit button Important Note User needs to ensure the following before submitting 1 Acknowledge the declaration by selecting the checkbox 2 Print a copy of draft for reference by clicking on the Print Draft button 3 User must ensure that the company s and requestor s email addresses are valid as the outcome of the application will be sent to both of the addresses Effective date 18 Mar 2014 15 Page Online Application for ESOL Business Account User Guide v1 0 2 4 Acknowledgement The following acknowledgement page is displayed after the user succesfully submits the application Refer to Section 2 3 Please take note of the generated case reference no and ensure that you have printed a copy of the acknowledgement by clicking on the Print acknowledgement button P Singapore Government Integrer pane Eri EF MINISTRY OF MANPOWER Application for ESOL Business Account Archos lecie rit Application Submitted Successfully Har has borer Sukmnmined suooesahully Please gusee The tele 23 01 2014 11 50 34 COMFORT RESOURCES PTE LTL FLL EN 1 BLA Print Ackrralodg rial Litate Haw Req udat Stay Connected Our L
11. he Description 3 Click on the Upload button The following screen will be displayed Effective date 18 Mar 2014 12 Page Online Application for ESOL Business Account User Guide v1 0 Important Note Please ensure that the supporting files for upload are in PDF format and must not exceed 1MB in total Application for ESOL Business Account Supporting Documents Review amp Submit Indicates a Required Field Note Please ensure the files for upload are in PDF format and must not exceed 1 MB in total Your request letter should be printed on your company s letterhead with your company s stamp and an authorised signature Supporting Documents Document Browse Description Supporting Documents Approval Visio LRDS ULS Migration to ACESESOL pdf Delete Figure 14 4 To remove any of the uploaded documents click on the Delete link of the record in concern 5 Click on the Continue button Effective date 18 Mar 2014 13 Page Online Application for ESOL Business Account User Guide v1 0 2 3 Review amp Submit The following page is displayed after the user has uploaded all the required supporting documents and clicks on the Continue button in the Supporting Document tab Refer to Section 2 2 This page allows user to review the application details before submission Application for ESOL Business Account Company Details Make Changes Company Name NATIONAL THEATRE LIMITED Company No 1938000
12. he previous tab of the application Item 5 Cancel Reset Cancel Allows user to cancel the application and return back to MOM website Reset Allows user to clear all entries in the current tab Our Locations MOM Services Centre P Services Centre I Minis we Ha Operating Hour Ainistry of Manpower Figure 4 Effective date 18 Mar 2014 5 Page Online Application for ESOL Business Account User Guide v1 0 2 Application of Accounts After the user succesfully logins with SingPass the page in Figure 4 will be displayed 2 1 Account Details The application starts with the Account Details tab In this tab the details required are categorised into Company Details Requestor Details Administrator Details and Representative Details To proceed with the application user must ensure that all required details are filled with valid information 2 1 1 Company Details Steps 1 Click the Search button on the Company Name field Application for ESOL Business Account Account Details Indicates a Required Field Note Please ensure that all email addresses entered are valid The outcome of the application will be sent to both the company s and requestor s email addresses Company Details Company No Postal Code Get address Figure 2 Anew window pops up to allow user to search for the company Company Lookup Company Name Search UEN ID Company Name Address Cancel Figure 6 Effecti
13. he record in concern Effective date 18 Mar 2014 11 Page Online Application for ESOL Business Account User Guide v1 0 Important Note User can proceed with the application only if the following conditions are met Ifthe representative is currently holding an active appointment with another organisation his her other account has to be first deactivated by the respective administrator via the Update User Profile function in any of the ESOL business applications Representative must not be the administrator indicated in the application 4 If all required details have been filled click on the Continue button System will proceed to the Supporting Documents tab Refer to Section 2 2 2 2 Supporting Documents The following page is displayed after the user has filled all the required account details and clicks on the Continue button in the Account Details tab Refer to Section 2 1 Application for ESOL Business Account Indicates a Required Field Note Please ensure the files for upload are in PDF format and must not exceed I MB in total Your request letter should be printed an your company s letterhead with your company s stamp and an authorised signature Supporting Documents Document No File Selected Browse Description Upload Supporting Documents No items Cancel Reset Figure 13 Steps Click on the Browse button to select a file for upload 1 2 Enter t
14. me KOREAN RESTAURANT PTE LTI Search Company Mo 157300656K Postal Code 455234 Get address Street Name Building Name Block House Floor Unit Contact Add another Email Address Figure 8 5 Enter all other mandatory fields in the company details section If necessary user is allowed to enter more than one contact no by clicking on the Add another button refer to Figure 8 Important Note 1 User must enter a valid company s email address as the outcome of the application will be sent to both the company s and requestor email addresses 2 User cannot proceed with the application if the company has previously filed an application which is currently under review by MOM 6 Based on the company selected system will automatically detects if the company currently has any active administrator and or representative accounts If the system founds any the representative details section will not be displayed and the user will only be allowed to apply for a change of administrator as shown in the below screenshot Effective date 18 Mar 2014 8 Page e e MINISTRY OF MANPOWER Employment Skills Training amp Practices Development Home Services amp Forms gt Labour Relations Application for ESOL Business Account Account Details Supporting Documents Indicates a Required Field Online Application for ESOL Business Account Q Singapore Government Integrity Service Excellen
15. mpany s and your email addresses provided Please ensure that your supporting document s clearly state your request and include the required information as mentioned below Upon approval your administrator and representative s can perform transactions in all ESOL business e services Your administrator can also add or change representative s via any ESOL business e service Supporting Documents and Information Please take note that you will need the following to complete the application e A valid SingPass to login Your request letter printed on the company s letterhead with the company s stamp and authorised siganture for uploading Your supporting document s must be in pdf format and not more than 1MB e Details of business administrator and representatives if any Need Help Contact Us On general enquiries e Tel 65 6438 5122 OC ASK MOM e Email mom Irwd mom gov sg Stay Connected Our Locations Get the latest news and le Baise EP Services Centre MOM HQ updates on MOM by RSS or Ministry of Manpower Halls A amp B Operating Hours email newsletters Services Centre gt 8 00am to 5 30pm Monday to Friday Closed on weekends and Public Holidays Singapore 339946 Hall Operating hours 3 Click on the checkbox I have read and understood the Terms and Conditions Effective date 18 Mar 2014 3 Page Online Application for ESOL Business Account User Guide v1 0 4 Click on the
16. ocation Figure 16 Tip User need not re access the service to proceed filing a new application for a different company To do so user can simply click on the Create New Request button Effective date 18 Mar 2014 16 Page
17. pore 339946 more details Cancel Reset EP Services Centre MOM HQ Halls A amp B Operating Hours 8 00am to 5 30pm Monday to Friday Closed on weekends and Public Holidays Hall C Operating hours 8 00am to 6 00pm Monday Wednesday Friday 8 00am to 7 30pm Tuesday Thursday Closed on weekends and Public Holidays User Guide v1 0 9 Page Online Application for ESOL Business Account User Guide v1 0 2 1 2 Requestor Details Requestor Details Name NRIC or FIN Gender MALE Contact S56556656 Add another Email Address Figure 10 Steps 1 Enter all mandatory fields If necessary user is allowed to enter more than one contact no by clicking on the Add another button User is not allowed to change the requestor s NRIC FIN It will be prepopulated based on the NRIC FIN used to login into SingPass Important Note User must enter a valid requestor s email address as the outcome of the application will be sent to both the company s and requestor email addresses 2 1 3 Administrator Details Administrator Details Same as Requestor Name NRIC or FIN Gender a MALE FEMALE Add another Email Address Figure 11 Steps 1 Enter all mandatory fields If necessary user is allowed to enter more than one contact no by clicking on the Add another button Effective date 18 Mar 2014 10 Page Online Application for ESOL Business Account User Guide v1 0
18. ve date 18 Mar 2014 6 Page Online Application for ESOL Business Account User Guide v1 0 3 Enter the company name and click the Search button Tip User can search by using part of the company name If the list of results returned is extensive user can traverse through the results by using the pagination controls shown in the below screenshot Company Lookup Company Name NATION Search UEN ID Company Name 52948678D NATION AUTO 7A JALAN ISHAK SINGAPORE Select 419328 200806578N NATIONS SILICON 4 SHENTON WAY 28 03 SGX Select TECHNOLOGIES PTE LTD CENTRE II SINGAPORE 068807 193800017H NATIONAL THEATRE LIMITED olosy STREET SINGAPORE Select oO 195500103G NATIONAL TRADING CO 168 CECIL STREET SINGAPORE Select LID 0104 196300241H NATIONAL CEMENT 16 JALAN TEPONG SINGAPORE Select INDUSTRY PTE LTD 619331 Cancel Figure 7 Effective date 18 Mar 2014 7 Page Online Application for ESOL Business Account User Guide v1 0 4 Click on the Select link of the company record in concern System closes the new window and prepopulates the main page with the company s name and address If necessary user can ammend the prepoulated address details Account Details Supporting Documents Indicates a Required Field Note Please ensure that all email addresses entered are valid The outcome of the application will be sent to both the company s and requestors email addresses Company Details Company Na
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