Accessing QueueMetrics through its XML
Contents
1. gt LOS SOPVEL OM Stat o cquene clos ros Vielwxud W Ww V2005 10 i10 10323 3 il M gt res keys CallDistrDO AnsDistrPerDay result KoDO DiscCauses gt res resul Y Stacus CEA A DSC A Tm Silejosecl ins SOSA SOMA Srs ironu l gt res resul 1121 ii 3008 As you can see it only takes four lines of Python code to connect to QueueMetrics and get all the results back 2 3 Example Accessing QueueMetrics from Java This is an example functionally equivalent to the one above in Python but it s written in Java using the Redstone XML RPC client library import java io IOException import java util HashMap import java net URL import redstone xmlrpc XmlRpcClient What is XML RPC import java util ArrayList public class xmlRpcTestClient public void perform String stUrl http server 8080 qm130 xmlrpc do System setProperty W Gyiery xem eyes o eliesbsy eue y org apache xerces parsers SAXParser EL dl XmlRpcClient client new XmlRpcClient stUrl false ArrayList arRes new ArrayList arRes add OkDO AgentsOnQueue arres add KoDO DiscCauses arRes add KoDO UnansByQueue arRes add DetailsDO CallsKO Ologeell gems queme cd9s ooo stel Wu Wu WES 010 103 238420 2007 10 10 5 110 8725 8 JL m ROSE Object token client invoke OM stats parms laGlaMisis ces Baisse o coke2. 3 15 The method QM setActivationKey This method is used to remotely change the configuration key of the QueueMetrics instance or to query the current configuration key As this operation is potentially critical the user sending this request must hold the keys ROBOT and KEYUPDATE We ship such a user named keyupdater in the default QM configuration but it has to be manually enabled Make sure you change the password as well As the system must be restarted after setting the new key so that it is picked up this is done automatically the QM server may be unavailable for a few seconds during the restart phase and current user sessions may be forcibly terminated It is therefore not advisable to run this command on a busy system with many users logged in Call parameters 1 String Access username this one must be the user name of an active user holding the keys ROBOT and KEYUPDATE 2 String Access password this must be the clear text password of the given user name 3 String New key this is the key that must be set If blank the current parameters are reported 14 Understanding call parameters Response The custom block KeyResults is filled with the following parameters KEY status NOKEY if no new key is given otherwise OK or ERROR depending on the success of the operation KEY plexld The server identifier KEY message A message explaining what went wrong KEY current appl The name of the application KEY
3. System OUNE ciar la iesps Y a smesso p catch Exception e e printStackTrace pto Susie vorc mesa Stringi args 4 xmlRpcTestClient c new xmlRpcTestClient Se dl CLOS LEO catch Exception e e printStackTrace We ll have to explicitly set which XML parser to use for the rest the code looks very much alike the Python one 2 4 Example Accessing QueueMetrics from PHP This example is based on PHP s xmirpc module available from http phpxmlrpc sourceforge net The XML RPC module that comes with PEAR does not support HTTP 1 1 and so it will likely not work with recent version of Apache Tomcat lt h1 gt A QueueMetrics XML RPC client in PHP lt h1 gt SE import the library here imcluds Y semliejexe Limes qm server VIO LO LO LOW e the QueueMetrics server address Sqm_port GNO SD e the port QueueMetrics is running on Sqm_webapp queuemetrics the webapp name for QueueMetrics set which response blocks we are looking for Sreq_blocks new xmlrpcval array What is XML RPC new xmlrpcval DetailsDO CallsOK new xmlrpcval DetailsDO CallsKO array general invocation parameters S the documentation Sparams array new xmlrpcval queue dps ASW samlligjeveryeul irs To TERN new xmlrpcval robot new xmlrpcval new xmlrpcval mew salbupxeweul 20070 1 01L 105232120 mew onbres 2 007 10 110 11052331104 ne
4. as a String The same suggestions that are given for QM stats apply 3 5 The method QM qaformsummary This method is very similar to QM stats but it s used to retrieve aggregated information about a specific Quality Assessment Form It must be called with the following parameters 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2 String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name 4 String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 5 String End of period Same format as start of period Understanding call parameters 6 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 7 String The form name for wich you need to have information 8 String The grader type used to filter out graded forms It could be any of the following values unknown agent This parameter is optional and could not be present in the function call o grader caller 9 List A list of the required analysis to be returned to the client Each analysis name must be supplied as a String The sa
5. current user The name of the user that the application is licensed to KEY current exp The expiration date for the current key Please note that when a new key is installed the current user and expiration date are those of the system on which the key is being installed you should get the new ones as soon as the system restarts will usually take between 5 and 20 seconds 3 16 The method QM broadcastMessage This method is used to insert broadcast messages that will be shown in the realtime broadcast message page Call parameters 1 String Access username this one must be the user name of an active user holding the key ROBOT 2 String Access password this must be the clear text password of the given user name 3 String Message text the text message to be broadcasted AR String Queue Name the optional queue name it could be empty String Location Name the optional location name it could be empty o a String Supervisor Login an optional supervisor login it could be empty The message will be broadcasted to people reporting to the supervisor login 7 String Agent Login an optional agent login it could be empty The message will be addressed to the specified agent 8 String torEveryone this could be true or 1 for messages to be broadcasted to everyone false or 0 otherwise Response There is only the result response block No other custom blocks will be returned as a result 3 17
6. function call grader caller 9 Struct The list of QA items score supplied as string string pairs The list should contain all specific form items codes and their relative score In order to specify N A values for not mandatory items an empty string should be specified If the list is left empty no QA score will be filled into the form 10 List A list of the notes to be filled in the form Each note must be supplied as a String If the list is empty no new comments will be added to the form 11 List A list of the required analysis to be returned to the client Each analysis name must be supplied as a String The same suggestions that are given for QM stats apply The report counts the aggregated QA statistics on calls with timestamp included in the date range specified 3 7 The method QM qacallstograde 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2 String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name 4 String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 5 String End of period This must be written in exactly the format yyyy mm dd h
7. roughly correspond to the tables QM uses for its own output This means that you can build software that sits on top of QueueMetrics and uses its result as a starting point for further elaboration e g Visualizing results with complex graphs currently not supported by QueueMetrics Computing period comparison analyses one period versus another period Accessing agent presence data for payroll computation Of course there are many possible scenarios where you might want to use such information The XML RPC interface is available in all version of QueueMetrics starting from version 1 3 1 If you plan to use the XML RPC we suggest starting by installing the open XML RPC Query Browser available at https github com Loway QueueMetricsXmlRpcBrowser so you can familiarize yourself with the interface right from your browser 2 2 Example accessing QueueMetrics from Python In this example we ll see how easy it is to access QueueMetrics from a scripted language like Python You can enter the following statements interactively using a Python IDE like IDLE or make them a part of a larger program The following code connects to the XML RPC port of a QueueMetrics instance running at http qmserver 8080 qm130 and asks for a couple of tables namely the distribution of answered calls per day and the Disconnection causes gt import mirad als gt server url http qmserver 8080 qm130 xmlrpc do gt server xmlrpclib Server server url
8. take quite a lot of RAM and CPU and this may slow down QueueMetrics for the other live users 3 2 The method QM realtime This method is very similar to QM stats but it is used to retrieve the real time stats It must be called with the following parameters 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name N String Access username this one must be the user name of an active user holding the key ROBOT 99 String Access password this must be the clear text password of the given user name AR String Logfile always leave blank 5 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 6 List A list of the required analysis to be returned to the client Each analysis name must be supplied as a String The same suggestions that are given for QM stats apply Please note that there is a difference between results produced by the XML RPC realtime calls and the realtime statistics produced through the QueueMetrics GUI when the key realtime members only is equal to true The difference is related to Understanding call parameters the agents list shown Being the list of queues in the XML RPC call specified by a list of names instead of a list of queue unique identifiers it s not possible to correc
9. user holding the key ROBOT 2 String Access password this one must be the clear text password of the given user name 3 String Task to user this is the login to the user where the task should be addressed 4 String Start of validity This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be empty 5 String End of validity This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be empty 6 String Task Process Field This is an optional identifier defined as ProcessFamily Processld to be associated to the task Either ProcessFamily and or Processld could be empty The field could be empty 7 String Task title This is the title associated to the task 8 String Task message This is the message associated to the task 9 String Task date This is the meeting date This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 10 String Task duration This is the optional meeting duration If no duration is specified or specified as 0 the meeting will have an undefined duration 11 String Task notes This is the optional note associated to the task 12 String Tasl reason This is the optional reason associated to the task Response There is only the result response block No other custom blocks will be returned as a result
10. 3 2011 New method QM insertRecordTag March 6 2012 New methods QM getQueuesForAgent and QM getPauseCodesForAgent November 15 2012 Updated QM qaformsummary report for non scoring questions Jan 21 2013 New PHP library Nov 2 2013 External data sources Jun 13 2014 JSON API available Jun 01 2015 Centralized CBT tracking Chapter 2 What is XML RPC Wikipedia defines XML RPC as XML RPC is a remote procedure call protocol which uses XML to encode its calls and HTTP as a transport mechanism lt is a very simple protocol defining only a handful of data types and commands and the entire description can be printed on two pages of paper This is in stark contrast to most RPC systems where the standards documents often run into the thousands of pages and require considerable software support in order to be used This means that whatever your programming language of choice you can surely find an XML RPC library for it and once you have the library connection to QueueMetrics is straightforward QueueMetrics also offers a JSON API that is easier to work with and offers extended functionality If you are starting with a new project you should preferably use the JSON API 2 1 Which functions does QueueMetrics export as XML RPC QueueMetrics exports the full results of an analysis in XML RPC so you can access whatever information you feel you may need Information is divided into blocks i e sets of data that
11. Accessing QueueMetrics through its XML RPC interface Loway Accessing QueueMetrics through its XML RPC interface Loway Table of Contents 1 Document contents 2 2 oorr ed aad RE a aad pte 1 Vol Revision HISTO EPEPERTTUUPTIT N 1 22 What is XMLIRPC P m 2 2 1 Which functions does QueueMetrics export as XML RPC ec ece cece eee mene e eee he emere rennen 2 2 2 Example accessing QueueMetrics from Python cece cece teeter HH me eee e se em e hehe eren 2 2 3 Example Accessing QueueMetrics from Java 6 cece cece e e e meme messe hee e e e ehem nnne 2 2 4 Example Accessing QueueMetrics from PHP sssssssssssssssssss m e e ee e ee eme he ens e e enne nnne 3 2 5 Example Accessing QueueMetrics from JavaScript sss e m me e emen enn 6 3 Understandirig call parameters cuicos rr rene h n EI a A Re eie pene A 8 3 1 The method QM stals i eode A pad TO FORE TRU Qd 8 3 2 The method QM realtime ss 2 2 ter pope ERR a EO Pe LEER tareas da loro pad LE RR PD RE io RP uf 8 3 3 The method QM qarepott 213 e terret tatc ee tp E uod FO de EE DOR LER Pod ee DERE Inia EP ERE RE etaa 9 3 4 The method QM gaformreport 2 1 Laden pe Seir RETE RR neat tetany IRRRPEAD US aaa edena QR PX Dr ORIPXORd 4 erence 9 3 5 The method QM qaforms mimary 2 5 isaer nep acta A i PR ad e
12. CI lt input type button value Click me onclick run gt div id RESULT gt lt div gt lt body gt lt html gt As you can see the code is actually very similar to the Python one The only important difference here is that the names of the methods have to be explicitly declared Chapter 3 Understanding call parameters There are a number of methods exported by the XML RPC interface and they are used for different reasons e QM stats get the main historical stats QM realtime get the real time stats available since QM 1 3 5 QM qareport get the Quality Assessment statistics available since QM 1 6 0 QM qaformreport get some Quality Assessment Forms details available since QM 1 6 0 QM qaformsummary get Quality Assessment statistics related to the same form available since QM 1 6 0 QM qaformgrading fill a QA form with the specified scores and or comments available since QM 12 01 QM auth use QueueMetrics as an auth server for third party software available since QM 1 3 5 3 1 The method QM stats This is the main method exported its XML RPC name being QM stats It takes a number of arguments all of which must be supplied and must have the correct data type They are 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2
13. E apa thee ERA NEA a RE XT ARAT 17 5 Using an external auth source for QueueMetrics 0 kee I I I I m e eme eene nene ene ee enne 18 5 1 Logon procedure wi css eoo gr eot ER ERR pees RSS ERS EDDA RR ARS ERE peut EE E REED Ee ERE RE TOP anandi 18 5 2 XML RPGC call parameters otitp 2 repa CE error dae des ie diras 18 6 Dynamic blocks in QueueMetrics 52 5 2 0 3 drop Unai d EPA RAS POtED dup RR 20 6 1 Plain HTML data sources method XS01 rssi tete ted bend poda RR Ede ER REDI RP RR el aE ea Ea iw rudi 21 6 2 XML RPC data blocks method XS02 oooooccccccccoccnccnconccnconncnconncncn nn II e me eee enm he he e e ene e ense n eene 21 6 3 JSON data blocks method X803 oct ieor ar indep plain POE Ae rte 21 6 4 Styling return values for XML RPC and JSON data blocks ssssssssss III me emm 22 A Response block NAMES iii A abs teed deen EAS 23 A 1 Response block names for QM stats ooooocccccnccoconccoconccoconannnnnnn cnn nn Een Een EEE ete ens se e tenente eee 23 A 2 Response block names for QM realtime ooooocccccccnccnccnccnccnccnnonnrononarono nan me me me me ense mens emen nnn nnns 23 A 3 Response block names for QM qareport cooocococccoconccnconcnnnnnnnnn cnn rn n II menm eese ee ess se he enne tenente 23 A 4 Response block names for QM qaformreport and QM qaformgrading cssssssssss ee teeta teeta teat eaeeeenees 24 A 5 Response block names for QM qaformsummary cece c
14. L of the auth server default authSystemld The system ID for this QM license Can be currently any user chosen name for the system 19 Chapter 6 Dynamic blocks in QueueMetrics It is possible to have dynamic blocks generated externally that are included in QueueMetrics reports These blocks can be then viewed or printed as any other native block QueueMetrics offers you three different APIs for providing external data blocks so you can choose the method that works best for you Plain HTML XML RPC blocks JSON blocks In any case QueueMetrics will call the external server and provide it with the parameters of the current report These parameters are set as follows queues The queue s that the report is running on dtFrom Begin of report period dtTo End of report period agents The included set of agents agent The agent bbeing filered on locationld The ID of the current report location agentGroupld The ID of the agent group outcome The outcome being searched callld The Callld to be searched callerld The Caller ID of the call waitDur The expected wait duration as an interval see below callDur The expected call duration as an interval see below disconnection The disconnection cause enterPos The expected position when the call was queued as an interval see below attempts The number of attempts as an interval see below dnis The DNIS ivr The IVR sequence serve
15. P Call parameters 1 String User name 2 String Password 3 String Server 4 String Asterisk ID 5 String Call start integer timestamp 6 String Agent 7 String Queue The username and password of a user with ROBOT access are mandatory If QM is on a clustered setup the Server parameter must be passed to qualify the Asterisk call id The Asterisk Id is mandatory and is the one retrieved in the Call Details blocks Some PM may optionally require the Call start Agent and Queue parameters those are used for fuzzy matching of calls e g on an external storage Most PMs that do an exact match do not need those parameters Response There is only one response block returned named AudioFiles where the caller will retrieve the filename of each recorded file and a URL to actually download the file The response may include zero or more files it is well possible that multiple recordings be present for one call 12 Understanding call parameters A sample PHP file that shows how to access the findAudio interface is supplied with QueueMetrics 3 11 The method QM insertRecordTag This method is used to associated a new tag for a specific recording call file This method could be used to retrieve the list of tags related to a specific call Call parameters 1 2 N o oc Ff co 9 String User name String Password String Server the server name in a cluster setu
16. String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name AR String Logfile always leave blank String Period always leave blank o Cc String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 7 String End of period Same format as start of period 8 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 9 List A list of the required analysis to be returned to the client Each analysis name must be supplied as a String This call will start up a session in QueueMetrics check if the user exists and has the privilege to run the report run the analysis prepare the required results and return them At the end of the call the QueueMetrics session is destroyed so no data is kept for further elaboration This means that it s usually the most efficient thing to do to request all needed response information at once but it s wise to limit yourself to the minimum data set you will actually need as each block takes up CPU and memory space to be marshaled between the native Java format the intermediate XML format and the resulting client format It is also advisable to run large data set analysis at night time or when nobody is accessing the system as they may
17. The method QM getQueuesForAgent Given an agent like Agent 101 let the caller know on which queue s he s supposed to work as per the configuration on the QM interface For each queue we get also back a level that is a penalty level like O 1 or 2 It will also return the composite queues the agent is known on and the level he s scheduled on them Call parameters 1 String User name 2 String Password 3 String Agent code must exactly match the one present in QM Response If the agent code is unknown an exception is raised There is only one response block returned named output where the caller will retrieve all user data including the live key set for that user The output block has the format S Agent0 Q3 Q4 Monitor 3 amp 4 Explanation as follows Column zero contains the agent code 15 Understanding call parameters Column one contains the queue or composite queue it is known for These are a set of the queues as they are known in Asterisk They are separated by either a space or a vertical pipe symbol Column two contains the name that such queue s appear in the QM interface Column 3 contains the agent level as per 0 Main no penalty 1 Wrap 2 Spill 3 18 The method QM getPauseCodesForAgent Given an agent like Agent 101 the caller gets back a set of pause codes and their description as it would be visible to this user As QM allows protecting pause codes wit
18. ary NonScoringltemsFormSumrAggregated information for the specified form only non scoring questions A 6 Response block names for QM qacallstograde A 6 1 DataObject QAGradingDO Quality Assessment information related to calls to be graded Description qagExtendedProposals Set of calls to be graded and related information A 7 Response block names for QM auth The QM auth call will return one single block named auth This block contains the following information UserName the login name Status OK if authentication was passed or ERR if it was not passed FullName The user s full name Email The user s email address Class The name of the class the user belongs to Keys The active key set of the user that is all keys given to the class plus or minus the keys that have been granted or revoked to this specific user Masterkey If set to 1 this user has a Masterkey so this user will pass each key ckeck NLogons The number of logons the user has made Each successful QM auth call counts as a logon 24 Response block names A 8 Response block names for QM findAudio The QM findAudio call will return one single block named AudioFiles This block contains the following information Column 0 Filename A file name of the audio file Column 1 URL The download URL for this audio recording If no calls are found the block has zero rows A 9 Response block names for QM insertRecordTag Th
19. ase with a random password so that although the user cannot login manually it is possible to decode the user name for all logged operations e g Updating a queue If a user with the same name is present credentials are forcibly updated with the authoritative credentials If auth was FORBIDDEN no other check is done and the user is rejected access If auth was DELEGATED the standard QM logon procedure is done The whole procedure is totally transparent to the user so they do not need to know which is the authority that grants or denies access 5 2 XML RPC call parameters 5 2 1 Method QMAuth auth Table 5 1 Input parameters System ID As set in QM if not set blank 0 Status code String One of A authoritative S success F forbidden D delegate If other behaves as D 18 Using an external auth source for QueueMetrics 2 The following values are implied in QM Enabled yes Masterkey no The actual user data is only read by QM in case A otherwise it s ignored whatever is passed Tip As a reference implementation see the server that ships with QueueMetrics in the mysgl utils xml rpc xmlrpc auth server php file It also contains an example of querying a LDAP server in PHP 5 2 2 Configuration properties A set of two new configuration properties control external auth sources in in QM Property Description default authRpcServerUrl If set XML RPC auth is used Points to the UR
20. called JSON XML RPC that can be found at http code google com p json xml rpc in a file called rpc js Generally speaking a JavaScript client can make requests only against the same server that is serving the HTML page therefore you need to install it on the same server as QueueMetrics creating a separate webapp lt html gt lt head gt lt title gt javascript_client html lt title gt serio Tcr ees el eiecilq9 o lt head gt lt body gt hl QueueMetrics JavaScript XML RPC example lt h1 gt egeat var server DAILY xmlrpc do ua cora iiwha A Li d var service new rpc ServiceProxy server asynchronous false joue oCcols WIdW mec methods OM stats QM realtime QM auth y De 138 Servie SNOM aSr at S e Weil Mirar Mido WW WW 2 005 191 103238 12 1200910101082 38 104 WW KoDO DiscCauses CallDistrDO AnsDistrPerDay document getElementById RESULT innerHTML plotBlocks res catch e eleme Amasone SS iS cuncii a plot slociks lamsloci 4 What is XML RPC Ss mo for var i in hmBlocks S 4e Vln Blocks VU 4 a 4 We pings e 5 e plouslocdi luneleelsej al 2 RSS CUA LOM euBlesk suBloek 1 s We roe 6 ep lt arBlock ilemecing s d s Wars row OF lt axlloek el lleacielas es Y 4 S aras x suamlock lie el eg S Ve wie pecura lt celole loomder 1 gt 5 4 lt fealoleas p S
21. ck we ll be asking for Block names are case sensitive so make sure you are writing it as it is on the User Manual A 2 Response block names for QM realtime A 2 1 DataObject RealtimeDO Real time information as displayed in the main QM real time page using system defaults Method Description RTRiassunto An overview table of the queues in use RTCallsBeingProc Calls being processed in real time RTAgentsLoggedIn Agents logged in and paused A 3 Response block names for QM qareport A 3 1 DataObject QualAssDO Quality Assessment information as displayed in the QA report page Method Description TrkCalls Tracked calls per agent report TrkCallsQ Tracked calls per queue report CallSupervs Supervisors tracking calls report Res1 Section 1 as defined in the form calls by agent report Res1Q Section 1 as defined in the form calls by queue report Res2 Section 2 as defined in the form calls by agent report Res2Q Section 2 as defined in the form calls by queue report Res3 Section 3 as defined in the form calls by agent report Res3Q Section 3 as defined in the form calls by queue report Res4 Section 4 as defined in the form calls by agent report Res4Q Section 4 as defined in the form calls by queue report Res5 Section 5 as defined in the form calls by agent report Res5Q Section 5 as defined in the form calls by queue report Res6 Section 6 as defined in the form calls by agent report Res6Q Section 6 as defined in the fo
22. d Fx Er pte e PR TEM 9 3 6 The method QM gaformgrading ss 2 iiiter topi dd AA ANDR VR UR RR RD D ERE S UAR 10 3 7 The method QM gacallstograde 2222 eere prat Do dc ER a AMA EXER Eur ERDO D i e d e lowe Md rta 10 3 8 The method QM auth 5 2 nunc dees ck ute ine chest ee e a be toit dei e eae p RE e PAIR aa dae of apte ee ee IRI PRU 11 3 9 The method QM authenticale arcis drip A de ad 11 3 10 The method GM findAUdio s 22 teuer tarta tae repre brinda tu dup 12 3 11 The method QM insertRecordTag miii a VOR cR E a 13 3 12 The method OM tskAddNote corde Reit RP ep peque ddp ADR APR VR Kee RR ARI DA RRVR Y pida une dep d 13 3 13 The method QM tskAddTrainirig esistissi taruina aa ai e 13 3 14 The method QM tskAddMeeting oooooococcoccoccnccnccnccnnonccnnonn EEE EEE nn nn se esse nen rre hee ens e ene e e nnne 14 3 15 The method QMisetActivationKey eios eet rede teeedea dep ees neh eeced abu ceded sbubedeebteaeedasebeceeseuenectay 14 3 16 The method QM broadcastMessage cece cece cece e III III tunn emen hene ee e s he he tee entere 15 3 17 The method QM getQueuesForAgent sssssssssssssnee ee e he e he he he he Ie ens emen e ene e e en nnns 15 3 18 The method QM getPauseCodesForAgent sssssssssssssssse me mene meme se eme enne en eer ne rennes 16 4 Understanding results 2 1 eri rex ee Ren eR RR IRR ch cee ERA TERN ARRR RATER REX ERA E X ERA R
23. e QM insertRecordTag call will return one single block named TagRecords This block contains the following information Column 0 Tag D A technical ID associated to each tag Column 1 Cal ID The QueueMetrics Unique ID associated to the call in the format asteriskld server mailto asteriskld server Column 2 Title The recording filename the tag is referring Column 3 Color A decimal representation of the tag color Column 4 Time The tag start time in seconds Column 5 Duration The tag duration in seconds or 0 if no duration was specified Column 6 Message The tag message Column 7 Optilock Optilock field in the database Reserved Column 8 UserID The technical user ID for the user who added the tag Column 9 CreationDate The add operation timestamp If no tags are found the block has zero rows 25 Chapter 7 Appendix Il A short list of XML RPC libraries To access QueueMetrics you only need a library with Client capabilities Server capabilities are not needed The following list is by no means exhaustive of all available implementations Perl The BlackPerl library is available at http www blackperl com RPC XML Python The xmlrpclib ships with any modern version of the language JavaScript The JSON XML RPC library can be found at http code google com p json xml rpc JavaScript 2 The Jsolait library also offers an XML RPC module http jsolait net Java There are a lot of
24. e port QueueMetrics is running on Sqm_webapp queuemetrics the webapp name for QueueMetrics set which response blocks we are looking for Sreq_blocks new xmlrpcval array new xmlrpcval QualAssFormDO FormStructure new xmlrpcval QualAssFormDO SectionValues new xmlrpcval QualAssFormDO Comments Yo suc g set notes we want to update S comments block new xmlrpcval array new xmlrpcval This is a form note added with XMLRPC new xmlrpcval This is the next form note added with XMLRPC p suites g set QA infor scores to be Each item code should be defined Each item will be associated to a score number or an empty string if N A only for Not Mandatory fields grading info new xmlrpcval array NMYN gt new xmlrpcval string NMNUM gt new xmlrpcval 20 string MNUM gt new xmlrpcval 60 string MMUL gt new xmlrpcval 100 string Visite g general invocation parameters S the documentation Sparams array new xmlrpcval new xmlrpcval robot new xmlrpcval robot mew xenubseexexzeul 2010 0818 32 8512 8 0 0 V 7 new xmlrpcval 3600 new xmlrpcval Test GUI items new xmlrpcval 1276684326 309 grading info comments block req blocks c new xmlrpc client qm webapp xmlrpc do qm server integer qm port c return type phpvals let client give us bac
25. ece eee renee mme e seme se e e estes e ne ne nennen 24 A 6 Response block names for QM qacallstograde ssssssssss I m Ih here 24 A 7 Response block names for QM auth visiiri sse c cece cece ener I mene eese heme se hen en ee eee hee e nnn nnne 24 A 8 Response block names for QM findAudio 0 cece eee eee eee nnn m I e e eme e meme e ene mene e enn 25 A 9 Response block names for QM insertRecordTag ssssssssssssss I e m m m me ene mene n enn 25 7 Appendix Il A short list of XML RPC libraries csssssssssesee mH I m me m me Ie menn e ens e eh re ens nenne 26 List of Tables 5 1 Input ParaMeters sverrir at A a A da A A da Aaa ten 18 5 1 Input parameters sosen oo eee te ae ta aaae a pa a AA AAA Aa a 18 5 1 Inp t parameters 5 22 i enc th dr terrx ARA Aa AA a AO AA Ad AAA da PR RR ara 18 5D p t e TIMERE ESI TID III a AA AAA Aa ARA AAA AAA AAA AR 18 5 2 Output block CPU 18 52 OUIPUEDlOCK cio ET 18 5 2 Output block dE ELE 18 5 2 Output bloCk 5 2 droit deb tere Luth vated ost TAI UP tam EPA oue a o DRE Ie 18 Chapter 1 Document contents If you are starting with a new integration project we suggest that you use the newer JSON APIs that are more powerful and easier to use This document details how to access and use the XML RPC access functionality in Loway QueueMetrics This makes it possible for your programs to leverage the power of QueueMetrics by calling a very
26. group Default num 3 8 The method QM auth This method is used to authenticate a username password couple against the QueueMetrics server This can be used by third party software that does not want to keep its own separate user database but wants to use QueueMetrics instead Call parameters 1 String User name 2 String Password Response There is only one response block returned named auth where the caller will retrieve all user data including the live key set for that user 3 9 The method QM authenticate This method is used to obtain the profile of a user given its login and password The profile is made up of both login and where applicable agent information It is possible to obtain the profile either of the very user you are calling by knowing its login and password or of a deferred separate user if you have a user that would have the admin keys to view that information in the main GUI The deferred username works so that If a deferred username is passed and f the username login pair are valid and the user has key USRADMIN and ROBOT Then the User output for the deferred user is returned f the user also holds the key USR AGENT the Agent output is returned as well The password change function applies only to the user who logs in not to the deferred user Call parameters 1 String User name 2 String Deferred user name or blank 3 String Password 4 String New password or blank if you d
27. h mm ss do not forget the dot between the date and the hour 6 String The form name for wich you need to have information 7 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 8 List A list of constraints used by the engine to filter out all relevant forms see below for the correct syntax 9 List A list of the required analysis to be returned to the client Each analysis name must be supplied as a String The constraints are a set of key values pairs used by the engine to filter out the calls to be graded The constraint list should be defined with the proper syntax in order to be correctly interpreted by QueueMetrics There are two types of constraints the percentage values and the absolute values They should be respectively specified through the suffixes min or num 10 Understanding call parameters The constraints are related to different categories Individual agents specified through the key AXG like for example AGX min or AGX num All calls specified through the key AC like for example AC min or AC num Outcome code specified through the key outcome followed by the outcome code and separated by an underscore character like for example outcome KN num or outcome KN min Agent group specified through the key agroup followed by the agent group name and separated by an underscore character like for example agroup Default min or a
28. h security keys so that e g you can have some pauses visible by some users only QM computes the set of allowed pause from the point of view of the agent Call parameters 1 String User name 2 String Password 3 String Agent code must exactly match the one present in QM Response If the agent code is unknown an exception is raised There is only one response block returned named output where the caller will retrieve all user data including the live key set for that user The output block has the format Agent 101 Coffee break NPNB Explanation as follows Column zero contains the agent code Column 1 contains the pause code as should be reported in Asterisk Column 2 is the description Column 3 is the pause type PB pause is payable and billable PNB pause is payable but not billable NPB pause is not payable but billable unlikely NPNB pause is neither payable nor billable 16 Chapter 4 Understanding results The result of the analysis is made up of a Struct i e an associative array similar to Java s HashMap or Perl s Hash that maps block names to blocks Each block is a rectangular data container made up of an Array of Arrays of Strings The outer Array contains the rows while the inner ones will hold column values In the response you get all the requested blocks as of parameter 9 of the call plus a block named response The block response will contain The status
29. his must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be empty String Task Process Field This is an optional identifier defined as ProcessFamily Processld to be associated to the task Either ProcessFamily and or Processld could be empty The field could be empty String Task message This is the message associated to the task String Task notes This is the optional note associated to the task Response There is only the result response block No other custom blocks will be returned as a result 3 13 The method QM tskAddTraining This method is used to insert a training task to a particular user It s possible to specify the validity start and end date a title and an optional URL or ID that will be shown in the task detail page Call parameters 1 2 String Access username this one must be the user name of an active user holding the key ROBOT String Access password this must be the clear text password of the given user name String Task to user this is the login to the user where the task should be addressed String Start of validity This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be empty String End of validity This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be em
30. implementations available for Java we recommend Redstone s LGPL library http xmlrpc sourceforge net C C See http xmlrpc c sourceforge net Cit Net A connector is available at http www xml rpc net VisualBasic A COM component that will work on most languages on the Windows platform http sourceforge net projects comxmlrpc PHP The package phpxmirpc can be downloaded from http phpxmlrpc sourceforge net Ruby The module xmirpc is included in the Ruby Standard Library 26
31. in the resulting QueueMetrics page This is the most flexible method as you can actually generate and include any kind of content including images and JavaScript The content shall be styled by the server generating it 6 2 XML RPC data blocks method XS02 The XS02 method will invoke an XML RPC server specified as its url parameter The server will be queried for a method called QMDataSource get that receives a single Hash as its sole parameter The hash contains report parameters as specified above The result shall be a List of exactly two element containing In position zero a Table of all columns to be rendered n position one a Table containing data to be rendered that might be empty that is will contain an empty list We define a Table as a List of Lists of Strings So e g a data structure like Tablero Column 1 Style 1 COMU Style 2 Column 3 SCS Table 1 Value 1 Value 2 Value 3 ms pest Nes will be rendered in QueueMetrics as COM COM Column 3 a Value 1 Value 2 Value 3 d sens je The style for each column is a string like width 150 type text align left see below for specification An example XML RPC server written in PHP is available within the QueueMetrics samples under the name extDataSource xmlrpc php 6 3 JSON data blocks method XS03 By specifying a url parameter to the data block XS03 the server specified wi
32. in to QueueMetrics QM checks to see if there is an XML RPC auth source defined QueueMetrics will execute a query to that third party server passing along the user id and the password given for authentication plus a given service id that will be defined in the configuration file The server will respond passing along a fixed set of data An auth response see below A set of login information for that user e g real name email The current class and user keys for that user If the class passed along is empty only the user keys will be computed If the class is not empty it will be searched by name on the QueueMetrics storage and it will be loaded Trying to load a non existent class will result in auth failure The auth server may return four different responses Access allowed Access allowed with supplied user data Access is forbidden Access is fully delegated to QM The following table explains the relationship between those states AUTHORITATIVE SUCCESSFUL If auth was SUCCESSFUL the local QM database is checked for that user name If such a user is present the user details class and key information are loaded from QM If such a user is not present the details are taken from the ones supplied via XML RPC User data from RPC User data from QM FORBIDDEN DELEGATED If auth was AUTHORITATIVE the details are taken from the ones supplied via XML RPC Then they are copied to the local user datab
33. k php values instead of xmlrpc Sresp amp c gt send new xmlrpcmsg QOM qaformgrading params adr Sesa 1 Scho Ceownmnmncsntigium awtor S lli Seiriesicice SALE p if Sresp gt faultCode echo raulet Codes Sicesjy SicaullicCocde Mya echo Viable Reasoms Sieasjo SiceniilicSieiiling Y ale else Sval S resp value Sblocks XML RPC decode val What is XML RPC now we print out the details citada lock eesulweY Slollocis Jp printBlock QualAssFormDO FormStructure Sblocks printBlock QualAssFormDO SectionValues Sblocks printBlock QualAssFormDO Comments Sblocks output a response block as HTML AUMNCE LOM imei lock Solockneme Solocks 1 echo nResponse block blockname Nn Sblock Sblocks blockname ror Sic Of Sie SS A Solock je Sx 1 echo Xp iro SC OS Se lt enzeot Solocik Sil eg Se 4 aclaro Solo Sl Se s WEM Jp a gt As you can see it is very similar to the other programming languages and reading into the results is simply a matter of selecting the correct block and then accessing the data cell by row and column The added complexity is due to the explicit error condition check and result printout 2 5 Example Accessing QueueMetrics from JavaScript In order to access the XML RPC interface from JavaScript you need to use an adaptor library We have been able to successfully use a library
34. ll be called as an HTTP GET request The resulting page text should contain a JSON data structure that will be parsed in order to get column and data information headers Wemiciews Columa 14 Welles Wwiciao l50 yse cszq Y y title Column 2 style width 50 type num T enicieYs Column 39 Wereng Wiicicda 50 iype 5exe l 21 Dynamic blocks in QueueMetrics elem s Mn o Man i TOU NN NEN In the example above we have three columns the first is a text column the second an integer one the third again some text Please not that in any case the data table contains only text O An example JSON server written in PHP is available within the QueueMetrics samples under the name extDataSource json php 6 4 Styling return values for XML RPC and JSON data blocks Styling information is passed as a string that allows the following parameters If the returned data structure should not match the definition above an error will be displayed width The width in pixel for this column type The type of the column text Plain text Itext A localization key that will be substrituted for the current locale num An integer number decnum A decimal number with the default decimal digits perc A percentage For example 0 2345 will be rendered as 23 496 html Some HTML text datetime A date and time according to the current locale dishort A shorter date and time acc
35. me suggestions that are given for QM stats apply The report counts the aggregated QA statistics on calls with timestamp included in the date range specified 3 6 The method QM qaformgrading This method lets you fill a QA form through an RPC XML call It replies with the same raw information reported by the QM qaformreport method and could replace it if QA parameters are empty when calling 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2 String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name 4 String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 5 String End of period This is at least the number of seconds the call was in the waiting status or the complete call time or a suitable number that comfortably contains the call like for example 3600 6 String The form name for wich you need to have information 7 String The unique identifier for the call to be graded on 8 String The grader type used to filter out graded forms It could be any of the following values unknown agent This parameter is optional and could not be present in the
36. o not want it changed Response There is only one response block returned named output where the caller will retrieve all user data including the live key set for that user The output block has the format web WTO CI CS AUN ON CC AN user keys USER AGENT XX YY All computed keys space separated CO O A user last_logon 2011 10 08 12 34 56 AN 11 Understanding call parameters ETS AO CCE oenas Manda UU meon Man E agent current terminal Sip 1234 Blank or if none http 1 2 3 4 vnc Optional agent supervised_by Demoadmin Blank if none or login of the supervisor agent xmpp address xmpp 101 myserver XMPP chat address password changed OK OK if password was changed blank otherwise The following rules apply Column zero contains the attribute Column one contains the value of the attribute we supply a sample in the table above Attribute names are not case sensitive f the user is also an agent that is there is an agent under the same name as the login Agent attributes are passed Blank attributes may or may not be present in the list of attributes 3 10 The method QM findAudio This method is used to retrieve a recorded file name from the QueueMetrics server In order to retrieve the file name QM will invoke the currently configured Pluggable Modules to search within the current recording set This can be used by third party software that needs to retrieve audio recordings via HTT
37. of the call this should always be OK if no error was encountered If this is not OK the other blocks may be missing or meaningless The version of QueueMetrics running in the server The time elapsed to run the report All other blocks will follow the convention that the inner Array 0 the first row will contain table headers while actual data will be present from row 1 onwards The table headers are the same you can see in the on screen representation The following Python code will run a simple dump of all the results in a readable form for t in res keys print Block t for r in range len res t ro e alin range lea ieee ell 8 ple ses le el el jara EU print The output will look like the following one LA A m Status OK Description Time elapsed ms 3008 OM Version SEL Block KoDO DiscCauses Cause No Cells amp nbsp Caller abandon 46 83 6 Agent dump iL 1 8 Timeout voicemail 8 14 5 As you can see the block KoDO DiscCauses has one full line of header on its first row 17 Chapter 5 Using an external auth source for QueueMetrics QueueMetrics can accept an external authentication source By using a simple XML RPC interface it is possible to write third party scripts that are able to authenticate against a chosen authentication system e g Kerberos LDAP a Microsoft domain server etc 5 1 Log on procedure When an user logs
38. of the required analysis to be returned to the client Each analysis name must be supplied as a String The same suggestions that are given for QM stats apply 3 4 The method QM qaformreport This method is very similar to QM stats but it s used to retrieve raw information about Quality Assessment Forms It must be called with the following parameters 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2 String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name 4 String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 5 String End of period Same format as start of period 6 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 7 String The form name for wich you need to have information 8 String The grader type used to filter out graded forms It could be any of the following values unknown agent grader caller This parameter is optional and could not be present in the function call 9 List A list of the required analysis to be returned to the client Each analysis name must be supplied
39. ording to the current locale lime A time according to the current locale hhmmss An integer number of seconds expressed as hours mins secs E g 68 will be expressed as 1 08 align The textual alignment of the cell left right center Values to be rendered as dates and times must be passed in the format 2011 10 11 12 34 56 Column headers can be localized as well Just include them between hashes e g clok total call length 22 Appendix A Response block names Each XML RPC call will have its own admissible set of block names that can be asked for Response blocks come in families also known as Data Objects Each response block name is made up of the Data Object name dot the method name as in KoDO DiscCauses Remember that response block names are case sensitive A 1 Response block names for QM stats A complete list of possible QueueMetrics blocks is now maintained in the QueueMetrics User Manual chapter 6 Report Details The User Manual can be obtained from the QueueMetrics website For every possible block there is a name a description a shortcut code for ease of identification and an XML RPC code That is the name of the block that has to be retrieved over XML RPC For example if we want to access the Disconnection Causes block we will look it up in the manual until we encounter E UNOS Disconnection Causes We see that its XML RPC code is KoDO DiscCauses so that is the name of the blo
40. p or empty for a not cluster setup String Asteriskld the asterisk specific call id String FileName the recording filename associated to the tag to be inserted String Time the time in seconds where the tag will be placed If empty the tag will be placed at the beginning of the file String Duration the tag duration in seconds It could be empty String Message the tag message If empty no tags will be added This is useful for retrieve the list of tags associated to a specific call String Color an hex color value in RGB form to be associated a tag from 000000 to FFFFFF Response There is only one response block returned named TagRecords where the caller will retrieve the list of tags associated to the specific server and Asteriskld parameters 3 12 The method QM tskAddNote This method is used to insert a note task to a particular user It s possible to specify the validity start and end date Call parameters 1 2 7 8 String Access username this one must be the user name of an active user holding the key ROBOT String Access password this must be the clear text password of the given user name String Task to user this is the login to the user where the task should be addressed String Start of validity This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour It could be empty String End of validity T
41. pty 13 Understanding call parameters 6 String Task Process Field This is an optional identifier defined as ProcessFamily Processld to be associated to the task Either ProcessFamily and or Processld could be empty The field could be empty 7 String Task message This is the message associated to the task 8 String Task notes This is the optional note associated to the task 9 String Task reason This is an optional reason associated to the task 10 String Task Training Title This is an optional task training title 11 String Task URL This is an optional URL in the http www mydomain com path format to be associated with the training task It could be empty 12 String Task ID This is an optional ID associated to the task If an URL if defined by the previous parameter this field will be ignored It could be empty 13 String Training CBT Code This is an optional code referring to a QueueMetrics known CBT item If not empty this field overrides the fields Task URL dna Task ID Response There is only the result response block No other custom blocks will be returned as a result 3 14 The method QM tskAddMeeting This method is used to insert a meeting task to a particular user It s possible to specify the validity start and end date a title a date and an optional duration that will be shown in the task detail page Call parameters 1 String Access username this one must be the user name of an active
42. r The server id for clusters supervisionOnly If the current report is filtered on the agents that the current user supervises supervisorld The ID of the supervisor tzOffset The timezone offset joinMultiStint lf multi stint calls are to be joined or not nonContig dow A string with the days of week being considered 1 Monday to 7 Sunday nonContig ranget The first time filtering range as an interval see below nonContig range2 The second time filtering range as an interval see below queueSet The expanded set of queues included as a pipe separated sequence agentSet The expanded set of agents included Parameters are passed only if they are present in your search query If the parameter is an interval it will be passed as two separate items one called MIN and the other MAX For example the enterPos parameter is passed as enterPosMin and enterPosMax String parameters starting with a are to be interpreted as regular expression on the field 20 Dynamic blocks in QueueMetrics the parameters queueSet and agentSet will include the actual items to be reported on So you do not have to know which agent an user supervises or which agents belong to a specific agent group 6 1 Plain HTML data sources method XS01 By specifying a url parameter to the data block XS01 the server specified will be called as an HTTP GET request The resulting page text should contain an HTML fragment that will be included
43. rm calls by queue report Res7 Section 7 as defined in the form calls by agent report Res7Q Section 7 as defined in the form calls by queue report Res8 Section 8 as defined in the form calls by agent report Res8Q Section 8 as defined in the form calls by queue report 23 Response block names Method Description Res9 Section 9 as defined in the form calls by agent report Res9Q Section 9 as defined in the form calls by queue report Res10 Section 10 as defined in the form calls by agent report Res10Q Section 10 as defined in the form calls by queue report AgentDetail Tracked calls details for each defined agent A 4 Response block names for QM qaformreport and QM qaformgrading A 4 1 DataObject QualAssFormDO Quality Assessment information related to QA Forms Method Description FormStructure The data structure of specified form Section Values Raw QA values for each section in forms matching the query Comments Comments associated to forms matching the query A 5 Response block names for QM qaformsummary A 5 1 DataObject QualAssDO Quality Assessment information related to QA Forms Method Description OverallAverageFormReportAggregated information for the overall specified form scoring and not scoring questions included FormSummary Aggregated information for the specified form only scoring questions ScoringltemsFormSummaryAggregated information for the specified form only scoring questions same as FormSumm
44. simple API with bindings available in nearly every programming language 1 1 Revision history Nov 13 2006 First draft March 22 2007 Added PHP example April 13 2007 raw blocks available May 11 2007 real time blocks and auth server Jun 11 2007 multi stint calls Nov 11 2007 enter queue position and schedule adherence Nov 10 2008 Added Outcomes data blocks and external XML RPC Authentication description Jan 14 2009 Added support for JavaScript Feb 11 2009 Moved to AsciiDoc format for ease of updating Feb 17 2009 Added QM findAudio methods Aug 07 2009 Added QM qareport and QM qaformreport reports Aug 10 2009 Added AgentsDO AnsCallsCG for Answered calls by custom group reporting Dec 2 2009 Added QM qaformsummary report Jul 8 2010 Added new blocks Call Overview Traffic analysis Agent performance Jul 21 2010 Added QM qaformgrading method Aug 20 2010 Added new block Inclusive Answered SLA Oct 1 2010 Referenced QM manual for possible data blocks Dec 2 2010 Added new QA related optional parameter Added new QM tskAddNote and QM qacallstograde methods May 16 2011 New method setActivationKey Oct 6 2011 Added new QM tskAddTraining methods Modified QM tskAddNote in order to receive the processField Oct 7 2011 Added new QM broadcastMessage method Oct 24 2011 Added new QM tskAddMeeting method Nov 14 2011 New method QM authenticate Nov 2
45. tly identify elementary queues from macro queues having the same name In this situation the agent list will always be calculated as the sum of all agents associated to all elementary queues composing the macro queue even if the macro queue has directly assigned agents 3 3 The method QM qareport This method is very similar to QM stats but it s used to retrieve Quality Assessment statistics It must be called with the following parameters 1 String Queue name or names the set of queues that must be included in the analysis They must be separated by a symbol if more than one queue is passed The queue name is the internal Asterisk queue name 2 String Access username this one must be the user name of an active user holding the key ROBOT 3 String Access password this must be the clear text password of the given user name 4 String Start of period This must be written in exactly the format yyyy mm dd hh mm ss do not forget the dot between the date and the hour 5 String End of period Same format as start of period 6 String Agent filter an agent s name like Agent 101 that must be the filter for all the relevant activity 7 String The form name for wich you need to have information 8 String The grader type used to filter out graded forms It could be any of the following values unknown agent grader caller This parameter is optional and could not be present in the function call 9 List A list
46. w xmlrpcval req blocks c new xmlrpc client qm webapp xmlrpc do qm server integer qm port c return type phpvals let client give us back php values instead of xmlrpcvals Sresp amp c gt send new xmlrpcmsg QM stats params if Sresp Scho Comimuiniesie Lom uio Y S lli SSeiciesiciee exit if Sresp gt faultCode echo raile Codec Sisasio SicamileCocs vals echo rault Ressome U o Sessel shes sug 5 Nap else Sval S resp value Sblocks XML RPC decode val f f OW WE peine Obie las cleuweulessos rimas loci eestulweY Sleleuciss J premisa lock Dertallsno Callsor Solocies 7 TorinisBiltec metals eais s son Seeks output a response block as HTML fammi o norcismisBitceeSlteelsmamemeee s echo lt h2 gt Response block blockname lt h2 gt echo lt table border 1 gt Sblock Sblocks blockname ror Bic Of Sie lt suzeor Solok g zc 4 SEINO spi io e Of Se lt suweer Slolock Sil g Set 4 echot xd o Solock Sel Se lt td gt yg echo lt tr gt ya echo lt table gt 2x In this next example the PHP code is able to submit QA grading information in order to fill a specific form php import the library here tacilude 2 xamllaegoxe s inep What is XML RPC qm server 10 10 10 10 the QueueMetrics server address qm port MOBO e th
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