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XFINITY Internet 2go Device User Guide 4G/3G Mobile Hotspot

1. The Mobile Hotspot package includes e 4G 3G Mobile Hotspot e Rechargeable Li lon battery e AC power adapter e USB cable e Carrying pouch e Getting Started Guide Minimum Requirements Hardware WiFi enabled device Supporting WiFi 802 11 b g n Service XFINITY Internet 2go service Browser If a change in default settings is desired one of the following browsers is required e Internet Explorer v6 v8 e Safari e Firefox 11 Getting Started with Your Mobile Hotspot IMPORTANT Use of the 4G 3G Mobile Hotspot requires active XFINITY Internet 2go service If you have not yet signed up for XFINITY Internet 2go service please call 1 800 XFINITY 1 800 934 6489 to establish service gt Do the following Ready e Before first use press the Battery Cover Release button to remove the battery cover insert the battery ensuring that the gold contact connectors are aligned correctly and close the battery cover Battery s Gold Contact Connectors Battery Cover Release Button Battery Compartment s Gold Contact Connectors e Connect your Mobile Hotspot to the AC power adapter and plug into an electrical outlet The battery will be fully charged within four hours NOTE While charging your Mobile Hotspot with the power off the Power Connection LED flashes amber and the Status Indicator Panel s battery icon animates to show a battery progressively being filled up Animated
2. for example 75 remaining 2 3 Performing Basic Tasks continued mss KO X gt Yul Disconnect b Memory card displays only when a microSDHC card has been inserted into the Mobile Hotspot WiFi enabled and is being broadcast by your Mobile Hotspot WiFi disabled and is not being broadcast by your Mobile Hotspot appears only if a WiFi connection to the Mobile Hotspot is not allowed when a WiFi enabled device is connected via a USB cable to the Mobile Hotspot Network roaming status indicates that the Mobile Hotspot is roaming on another network which can result in additional usage charges depending upon your service plan Mobile Internet network signal strength indicator fills in more bars as the signal strength improves Connection status click this button to connect to or disconnect from the mobile Internet network NOTE Icon not displayed in Guest Mode Each icon varies according to the current status and may vary depending on your network operator and conditions 2 4 Performing Basic Tasks continued Charging Recharging the Battery Under typical usage conditions with a single connected WiFi enabled device to your Mobile Hotspot your Mobile Hotspot s battery typically enables you to access the Internet for about four hours You can detect the status of your battery by looking at the battery life indicator on the Status Indicator Panel on the front of your Mobile Hotspot NOT
3. v10 4 and later a Connect to your Mobile Hotspot using WiFi b Select Go gt Connect to Server c In the address bar type the Mobile Hotspot s IP address and the Mobile Hotspot s share name for example 192 168 0 1 mifi if your share name is the default name d Click Connect e Mac OS X v104 only An authentication window opens If you set authentication username and password on the File Sharing page type the appropriate username and password in the window If you did not set authentication click OK to access the Share NOTE If no password is set but you are prompted for a name use the following name guest Mac OS X v10 5 and later If you set authentication username and password on the File Sharing page type the username and password when prompted If you did not set authentication a Finder window opens You can now browse the folders and files on the microSDHC card inserted in your Mobile Hotspot Updating Your Mobile Hotspot s Software The Software Update page of the Mobile Hotspot browser interface allows you to review the software version history and to check for and then download and install network updates To open the Software Update page do the following 1 In your WiFi enabled device s web browser go to http settings hotspot In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button De
4. your browser s File menu to save the file to your computer To restore a saved configuration file on your computer onto your Mobile Hotspot do the following a Click Browse b Locate and select the appropriate configuration file c Click Upload File 3 12 Troubleshooting Overview When properly used the 4G 3G Mobile Hotspot is a highly reliable product but there are times when troubleshooting guidance is helpful This chapter contains information on possible problem scenarios with suggested solutions and details on how to get additional help when needed Common Problems and Solutions Following are possible problem scenarios and suggested solutions My Mobile Hotspot has no power The Power Connection LED light does not come on when the Power button is pressed gt Ensure the following e The AC power adapter is not connected to the Mobile Hotspot and you pressed the Power button for two seconds e Battery is properly installed inside the Mobile Hotspot e Battery is fully charged If not attach the AC power adapter to the Mobile Hotspot and plug it into an electrical outlet for about four hours you can use the Mobile Hotspot while it is charging I cannot locate or read the sticker on the Mobile Hotspot that lists the default WiFi network name SSID and WiFi Key If the default WiFi network information sticker on the back of the Mobile Hotspot is not available or unreadable damaged the information c
5. Hotspot to factory default settings Located under the battery cover Please see Resetting the Mobile Hotspot to the Factory Defaults on page 2 26 ie m for instructions before resetting your Mobile Hotspot Change Settings http settings hotspot 8 WiFi Network Information SSID Label identifies your Mobile Hotspot s specific WiFi network name SSID and WiFi Key 1 7 Understanding Your Mobile Hotspot continued LED Operation The Mobile Hotspot s Power Connection LED provides valuable information about the state of the Mobile Hotspot and the connection LED Color Status Indicates No light Device is powered off Green Flashing Device is powered on connected to 3G and active data transfer is occurring Solid Device is powered on 3G service is available connected but active data transfer is not occurring Blue ER Flashing Device is powered on connected to 4G and active data transfer is occurring Solid Device is powered on 4G service is available connected but active data transfer is not occurring Amber ars Flashing Device is powered on no 3G or 4G service is available or the device is in standby mode Purple a Flashing Device is powered on and firmware is being downloaded and installed Red Pen Flashing Device is powered on but there isa device error 1 8 Understanding Your Mobile Hotspot continued Status Indicator Panel The Status Indicator Pane
6. Mobile Hotspot into the AC power adapter 5 Click Restart Now The Install message box appears asking you to confirm the restart and install 6 Choose OK 412 Troubleshooting continued NOTE The Power Connection LED flashes purple while the Mobile Hotspot is updating When the software update is finished you may need to power on and reconnect to your Mobile Hotspot via WiFi How Do I Get Additional Help If you continue to have issues with your Mobile Hotspot do the following 1 Please note your ESN number which can be found e on the sticker under the battery of the Mobile Hotspot e on the 3G Modem section of the 3G page of the Mobile Hotspot browser interface 2 Contact XFINITY Internet 2go Technical Support at 1 866 206 2182 for further assistance 413 Glossary 3G Third Generation 3G refers to the third generation of mobile telephony technology The evolution of 3G technology is as follows CDMA technologies e 1xRTT offered speeds up to 144 Kbps 2002 e EV DO increased downlink speeds up to 2 4 Mbps 2004 e EV DO Rev A boosted downlink speeds to 3 1 Mbps 2006 e EV DO Rev B can use 2 to 15 channels with each downlink peaking at 4 9 Mbps 4G Fourth Generation 4G refers to the fourth generation of cellular wireless standards It is a successor to 3G and 2G families of standards The nomenclature of the generations generally refers to a change in the fundamental nature of the servi
7. Version NAI 00329 mob comcastnet MED PRL Version 60775 ESN Update PRL b Update Profile b aan 3 p 3 In the Service Updates section click Update PRL 411 Troubleshooting continued Firmware software update To perform a firmware upgrade do the following 1 Log in to the Mobile Hotspot browser interface 2 From the menu bar choose Device gt Software The Software Update page appears Hello Admin Landing Page Logout xfinity T Yal Disconnect XHIMITY 4G Connected Current Software Version 21 32 sen Version Size Released Installation Status 21 32 14 90 MB 38 2011 39 2011 Succosstul 2125 1207 MA 210 2011 2144 2014 Successful E Network Update Check for updates Even 30 days E Apoy gt 912014 20839 pm Last checked YA por ek NOW P ap 3 Click Gheck Now to check for the latest network updates 4 If the Status field indicates an update is available connect your Mobile Hotspot to the AC power adapter and then click Download amp Install A download progress bar appears When the download finishes a message appears indicating the download is complete and the Mobile Hotspot must be restarted to install the update which will close your network connection and may take several minutes A Restart Now button also appears NOTE The Download amp Install button is disabled if the Mobile Hotspot is connected via a USB cable to a computer You need to disconnect the USB and then plug the
8. network profile in the Profile drop down list box the Network Name SSID field shows the name of the active WiFi network name SSID and you can change the network name if you desire If using a secure WiFi network profile in the Profile drop down list box configure any of the following profile settings in the Secure Profile section Network Name SSID shows the name of the active WiFi network name SSID 218 Performing Basic Tasks continued Security shows the active security and allows you to select between the following security options depending upon the current 802 11 mode in use WEP 64 bit select only if your WiFi enabled device only supports WEP which is the least secure method This security mode is only available when not using 802 11n WEP 128 bit select only if your WiFi enabled device only supports WEP which is the least secure method This security mode is only available when not using 80211n WPA PSK allows you to set up your own personal WiFi Key and provides more security than the older WEP This security mode is only available when not using 80211n WPA2 PSK supports connections to many newer WiFi enabled devices is the most secure method but may not support older WiFi enabled devices WPA WPA2 mixed mode supports both WPA and WPA2 WiFi enabled devices This security mode supports the most WiFi enabled devices when using 802 11n NOTE For your p
9. physical layer enable richer applications and services For more information visit www cdg org RFB Remote Frame Buffer A protocol for remote access to graphical user interfaces Router A device that directs traffic from one network to another RTP Real time Transport Protocol A packet format for streaming multimedia over the Internet SMTP Simple Mail Transfer Protocol An Internet standard for email transmission across IP networks SSID Service Set IDentifier The name assigned to a WiFi network TCP Transmission Control Protocol A core protocol for transmitting and receiving information over the Internet TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks Telnet Telecommunication Network A network protocol used on the Internet or on local area networks TFTP Trivial File Transfer Protocol A file transfer protocol with a subset of FTP functionality UA User Agent Any device or software used to access a web page A user agent might be a web browser a smartphone or a screen reader UDP User Datagram Protocol A simple transport protocol used to transfer information on the Internet Ul User Interface The part of a software application or hardware device that a user sees and interacts with USB Universal Serial Bus A connection type for computing device peripherals such as a
10. you notice a change in your battery life you may want to purchase a new battery The Internet connection is slow gt Do the following 1 Check the signal You can view the signal strength status icon the more filled in bars the stronger the signal on either e Status Indicator Panel on the front of your Mobile Hotspot e Status bar at the top of the Mobile Hotspot browser interface 2 If you see a weak signal relocate the Mobile Hotspot A nearby structure may be blocking the signal Change the position or location of the Mobile Hotspot For example try moving the Mobile Hotspot closer to a window if indoors or to higher ground if outdoors 4 9 Troubleshooting continued 3 Try changing the orientation of your WiFi enabled device with respect to the Mobile Hotspot 4 Try changing the battery if the battery is weak I need to upgrade my Mobile Hotspot Typically you should only perform the following upgrades to the Mobile Hotspot when directed by XFINITY Internet 2go Technical Support e Profile Update this update could resolve when the connection fails e PRL this update could help resolve issues when your Mobile Hotspot is roaming but you think the home network should be available e Firmware software update this update installs the latest drivers and system software onto your Mobile Hotspot These actions affect the files drivers and software on the Mobile Hotspot therefore exercise cautio
11. 25 2011 Once all the network connection information is received a message box may appear indicating the WiFi enabled device is connecting to the Mobile Hotspot EH Connect to a Netwo Connecting to XFINITY C02 Secure 11 36AM 2 25 2011 By al m h m i When this message box disappears the WiFi enabled device is connected to the Mobile Hotspot You are now sharing your secure Mobile Hotspot Performing Basic Tasks continued Sharing an Open WiFi Network Connection Not Recommended To share using an open WiFi network profile do the following 1 Change your Mobile Hotspot to use an open profile by doing the following a In your WiFi enabled device s web browser go to http settings hotspot b In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin c In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears d Select WiFi gt Settings from the menu bar e In the Profile drop down list box select Open NOTE By using an open profile anyone within range of your Mobile Hotspot can find your Mobile Hotspot s WiFi network and connect to the Internet using your Mobile Hotspot without your permission 2 Then on the other WiFi enabled device access the list of available WiFi networks 3 Connect to the Mobile Hotspot WiFi
12. Battery Icon Amber flashing Power Connection LED When the battery is fully charged the Status Indicator Panel s battery icon remains fully filled The Power Connection LED continues to flash amber 1 2 Getting Started with Your Mobile Hotspot continued Set e After the Mobile Hotspot is fully charged disconnect it from the AC power adapter and press and hold the Power button for two seconds Look for the following indicators that the Mobile Hotspot is powered on e The Status Indicator Panel flashes white before displaying the battery icon and once a signal is acquired the signal strength icon Powered off Flashes white xfinity The Power Connection LED turns amber and then green 3G connection or blue 4G connection once a signal is acquired 3G signal acquired e Locate the WiFi network name SSID and WiFi Key on the back of your Mobile Hotspot WiFi Network Name SSID Network Name XFINITY Secure WiFi Key 00000000000 Change Settings http settings hotspot WiFi Key Powered on 1 3 Getting Started with Your Mobile Hotspot continued Connect e Access the list of available WiFi networks from your WiFi enabled device The following illustrates some common access methods Windows XP System Tray Windows Vista System Tray Wireless Network Connection Not connected Right click here for more options lt lt e VZO 1 58 PM Not Connected l me Wireless networks ar
13. E The battery should be fully charged for a minimum of four hours before using the Mobile Hotspot for the first time After the initial set up and use you may use the Mobile Hotspot with the battery or AC power adapter gt Connect the AC power adapter to the Mobile Hotspot s microUSB port and plug the other end of the AC power adapter into an electrical outlet The battery indicator icon in the Status Indicator Panel animates while the Mobile Hotspot is charging and remains fully filled once charging is complete WARNING Use only batteries and chargers with your Mobile Hotspot that have been approved by Comcast or by Novatel Wireless Always use Novatel Wireless original batteries and chargers The warranty does not cover damage caused by non Novatel Wireless batteries and or chargers 2 5 Performing Basic Tasks continued Extending Battery Usage With the goal of prolonging battery life and reducing power consumption your Mobile Hotspot can turn itself off when it is idle and running on battery power as well as go into standby mode You can also set your Mobile Hotspot to standby when using AC power Additionally you can set your Mobile Hotspot to operate in stealth mode which turns off the Status Indicator Panel and LED further reducing power consumption You manage these settings from the Power Management page of the Mobile Hotspot browser interface This page allows you to set the timing for automatic shutd
14. ED flashes purple while the Mobile Hotspot is updating When the software update is finished you may need to power on and reconnect to your Mobile Hotspot via WiFi 2 25 Performing Basic Tasks continued Resetting the Mobile Hotspot to the Factory Defaults CAUTION Upon reset any personalized settings will be lost and the Mobile Hotspot will revert to the factory settings including the WiFi network name SSID and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot If you previously saved personal settings as a custom profile that is backed up a configuration file all customized settings can be recovered by uploading that profile otherwise these settings cannot be recovered and must be manually reentered To reset your Mobile Hotspot to its original factory settings do the following 1 Make sure the Mobile Hotspot is powered on 2 Locate the master reset button on the back of the Mobile Hotspot Under the battery cover next to the top left side of the battery 3 Insert a paperclip into the hole and then hold the button down for six seconds until the Power Connection LED turns off and then on again 4 Your Mobile Hotspot is now reset to its original factory settings as shipped 2 26 Accessing Advanced Features NOTE Using these advanced features could result in you losing the capability to connect to your Mobile Hotspot and then having to reset it We recommend backing up y
15. Fi management software 4 4 Troubleshooting continued am able to connect to the XFINITY Secure WiFi network but my connection indicates Limited or No Connectivity If this situation occurs something is either wrong in the LAN setup or there is a conflict of IP name resolution services with your wireless networking software Please note that you will probably have related issues connecting to http settings hotspot resulting in an error message that is some variant of unable to connect or address not found This situation can usually be cleared up by updating the network profile for the Mobile Hotspot on your WiFi enabled host computer You can also try power cycling the Mobile Hotspot to see if it resolves the issue gt Check and correct the following e Attempt to connect the Mobile Hotspot to a different WiFi enabled host computer If the second host computer works correctly the problem is likely not with the Mobile Hotspot and you should correct any potential setup problems with the first WiFi enabled host computer If you suspect that your WiFi enabled device has setup problems check for a pre existing XFINITY Secure profile that is not correctly configured This situation is best corrected by deleting and recreating the profile Try power cycling the Mobile Hotspot to restart the network services If none of the previously defined actions correct the issue perform a master re
16. IP Address of Cilent D I gt ra I r i oo COo GL ew Mm m me mi m rewa m r m ra This page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet 5 Do any of the following e To set up port forwarding for standard applications do the following a In the Port Forwarding Applications section select the check boxes for the applications you want to enable b Enter the local static IP address of the WiFi enabled device hosting the application in the IP Address of WiFi Client field c Click Apply 3 8 Accessing Advanced Features continued e To set up port forwarding for custom applications you need to know the incoming port range the protocol TCP UDP or both and the IP address of the WiFi enabled device hosting the custom application Do the following a In the Custom Applications section check an open check box b Enter a name for the application c Enter the port number range d Select the protocol TCP UDP or both used by the port range e Enter the local static IP address of the WiFi enabled device hosting the application in the IP Address of Client field f Click Apply on the Port Filtering page IMPORTANT Port forwarding creates a security risk and should be disabled when not required Disabling the DHCP Server Feature TCP IP By default the DHCP Server feature is enabled on your Mobil
17. Landing Page Logout Hel xfinity EAA Yal emar XFINITY 4G Connce ted File Sharing microSD Card Available Total Space 1 8868 Available Space 28 00 MB E Connguration Share Name Authentication t gt From this page you can see how much free space you have available on the microSDHC card and enable file sharing e Check the Enable File Sharing check box in the Configuration section f In the Share Name text box type the name of the folder to share You should avoid special characters such as and g Select your security setting from the Authentication drop down text box h If you selected password security type your username and password in the appropriate fields and then click Apply 3 Access shared files on your Mobile Hotspot by doing the following based on your operating system Windows a Connect to your Mobile Hotspot using WiFi b Open My Network Places This name might vary depending on your version of Windows c In the address bar type the Mobile Hotspot s IP address and the Mobile Hotspot s share name for example 192 168 0 1 mifi if your share name is the default name d If authentication is enabled you are prompted for a username and password Specify the username and password set on the File Sharing page You can now browse the folders and files on the microSDHC card inserted in your Mobile Hotspot 2 23 Performing Basic Tasks continued Mac OS X
18. Verify New Password text box 7 Click Apply Use this new administrator password when you log in to the Mobile Hotspot browser interface IMPORTANT Be sure to record the new password You will have to reset your Mobile Hotspot using the master reset button if you lose the administrator password For instructions to use the master reset button see Resetting the Mobile Hotspot to the Factory Defaults on page 2 26 Manage your WiFi security settings Do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 Choose WiFi gt WiFi Settings from the menu bar The WiFi Settings page opens Broadcast Network Name Profile Profile Secure e mamun number orvan aences p F Broadcast Network Name SSID Network Name SSID Fignity CO2 Secure 802 11 Mode Chann nel Security Encryption Network Key Network Key wes lt r WPS Setup gt This button has the same effect as the hardware WPS button 217 Performing Basic Tasks continued 5 You can do any of the following e Change your WiFi network profile in the Profile drop down list box to one of the f
19. WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 Choose Mobile gt Settings from the menu bar The Mobile Settings page opens Hello Admin Landing Page Logout Heip e mi pee XFINITY 46 Connected xfinity Mobile Settings E Connection Options F Auto connect enable T Allow Guest users to manually connect to the Internet I Enable the Event iog Manual Configuraton gt Network Options Mobile Mode 4G Preferred a Failover Wait Time E seconas Switchback Wait Time Fon seconds 36 Roaming Automatic a I Allow International Roaming The Network Options section of this page lets you specify the following e Mobile Mode select one of the following 3G Only use this setting when preventing an automatic switch of connection and maximum coverage is needed for example when using a VPN and you are either mobile or in an area with intermittent 4G coverage 4G Only use this setting when an automatic switch to a 3G connection would interrupt the connection and you are in solid 4G coverage 4G Preferred use this setting when you want to connect to the fastest network when ava
20. age you visit The following images are examples of the navigation bar e The navigation bar prior to logging in Hello Guest Settings MiFi Administration Login Help e The navigation bar after you log in but before you go to the Settings section of the site Hello Admin Settings MiFi Administration Login Help NOTE Online context sensitive help is available from the navigation bar on all pages of the Mobile Hotspot browser interface Quick Links Panel On the left side of the Landing Page is the Quick Links panel which provides links to a number of useful resources including a usage monitor and troubleshooting aids Connected Devices Panel On the right side of the Landing Page is the Connected Devices panel which provides a visual representation of the current and available connections to your Mobile Hotspot Status Icons At the top right corner of the window status icons tell you about such conditions as the battery life microSDHC card availability WiFi status when connected via USB network roaming status and mobile Internet network strength Status icons appear on every page in the Mobile Hotspot browser interface Battery charging indicates when the Mobile Hotspot is connected to power charging via the AC power adapter or USB cable Battery 100 charged indicates the battery is fully charged Battery partially charged appears filled in to varying degrees to indicate how much battery life is remaining
21. an be obtained from the copy of the original sticker that was placed on the back of your Getting Started Guide If the original Getting Started Guide is not available or you have changed your WiFi Key from the Mobile Hotspot s browser interface gt Do the following 1 Connect the Mobile Hotspot to a computer via the USB cable 2 Open your browser ensuring that the Mobile Hotspot has a connection 3 Connect to the Mobile Hotspot browser interface http settings hotspot 4 From the Landing Page log in to the browser interface and click the MiFi Administration link located at the top of the page 5 Choose WiFi gt WiFi Settings from the menu bar 41 Troubleshooting continued The Secure Profile section displays the network name SSID and the WiFi Key that is the Network Key field Hello Admin Landing Page Logout Help xfinity MS Yall momar AFIMIY 4G Connected WiFi Settings Profile pan Maximum number of WiFi devices fr F Broadcast Network Name SSID 002 11 Mode 002 11b 02 119 N02 11n Auto secunty WAZ PorsonalPEK J Authentication Encryption Open AES Network Key es4c01018706 WPS WPS Setup P Tris button has the same effect as the hardware WPS button Apply P Cancel P I changed my administrator password for the Mobile Hotspot browser interface and cannot remember it If you have changed the original factory setting for the administrator password and canno
22. ce non backwards compatible transmission technology and new frequency bands A 4G system is expected to provide a comprehensive and secure all IP based solution where facilities such as IP telephony ultra broadband Internet access gaming services and streamed multimedia may be provided to users 802 11 b g n A set of WLAN communication standards in the 24 3 6 and 5 GHz frequency bands Access Point AP A device that allows wireless communication devices to connect to a wireless network using a standard such as WiFi Authentication This read only field on the WiFi Settings page is informational only in case your WiFi enabled device requires an authentication option to be selected Open Access is always used bps bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards Computing Device Any of a variety of computer like devices for example desktop computer laptop tablet PC smartphone and PDA DHCP Dynamic Host Configuration Protocol Software found in servers and routers that automatically assigns temporary IP addresses to clients logging into an IP network DHCP Server A server or service with a server tha
23. dd Trusted Client MAC Address text box and click Add NOTE You can copy and paste your WiFi enabled device s MAC address from the WiFi Connected Devices section of the WiFi Status page 3 5 Accessing Advanced Features continued g If desired type the MAC address for other WiFi enabled devices into the Add Trusted Client MAC Address text box and click Add h Click Apply Blocking Internet Access for Specific Applications Port Filtering Port filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet To create a list of common applications to allow access to the Internet and set up custom applications for access to the Internet do the following 1 In your WiFi enabled device s web browser go to http settings hotspot In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears With the advanced menu system active choose Router gt Port Filtering from the menu bar The Port Filtering page opens Hello Admin Landing Page Lagout Help xfinity MS Yali ee XTINITY 4G Connected Home WiFi Port Filtering I Enable Port Filtering d enabled only traffic fram Allowed Applications can access the intem
24. de f Click Apply on the Port Filtering page Allowing Incoming Internet Traffic Port Forwarding Incoming traffic from the Internet is normally prevented by the firewall from reaching WiFi enabled devices on your local wireless network Use port forwarding to allow Internet users to reach any server you are running on your computer such as an FTP server Additionally some online games require incoming access to work properly IMPORTANT You need to set up static IP addresses on your WLAN for each WiFi enabled device that has an application you want to forward to 3 7 Accessing Advanced Features continued To set up port forwarding do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 With the advanced menu system active choose Router gt Port Forwarding from the menu bar The Port Forwarding page opens Hello Admin Landing Page Logout Hel xfinity MD Yali ear XFINITY 4G Connected Application IP Address of WIFI Cilent DNS Domain Name Server I FTP Semer I SNUP Server F Telnet server I TFTP server Application Incoming Port Range Protocol
25. e Hotspot The TCP IP page allows you to control whether or not this feature is enabled Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers that is a scope configured for a given network Additionally this page lets you view the local WLAN IP address and the MAC address for your Mobile Hotspot To disable the DHCP Server feature do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 With the advanced menu system active choose Router gt TCP IP from the menu bar 3 9 Accessing Advanced Features continued The TCP IP page opens Hello Admin Landing Page Logout Hel xfinity MS Yali oeoa r XFINITY 4G Connected TCP IP IP Address FAEK Subnet Mask MAC Address DHCP Server DHCP Server enable DHCP Start IP Address Fan DHCP End IP Address 192 168 0 34 DIICP Lease Time faa interface IP Address IP Type Hostname MAC Address Date Time WIFI 192 168 0 34 DHCP DIVWL GK281Mi 70 M a1 ab 52b1 03 09 2011 7 44 26 pm UTC Refresh gt y gt This pag
26. e MAC addresses by doing the following a In your WiFi enabled device s web browser go to http settings hotspot 3 4 Accessing Advanced Features continued b In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin c In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears d With the advanced menu system active choose WiFi gt MAC Filter from the menu bar The MAC Filter page opens Hello Admin Landing Page Logout Hel xfinity MES Yal camer XFIMITY 4G Connected MAC Filter I Enable MAC filter if enabled only Trusted devices can connectto this Access Point Trusted Client List Add Trusted Client MAC Address gt Example 00 19 D2 40 B5 CL The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list Otherwise you will be unable to access your Mobile Hotspot until you use the master reset button For instructions to use the master reset button see Resetting the Mobile Hotspot to the Factory Defaults on page 2 26 e Select the Enable MAC Filter check box f Type the MAC address for your WiFi enabled device into the A
27. e Shared Key 61
28. e available a lt amp ae 3 15 PM Windows 7 System Tray Mac Dock O in ii Mon4 20PM Q Not connected Connections are available 5 45 PM 5 7 2011 E10 zl 0 R TIP The steps to connect to a WiFi network vary depending upon your operating system and what type of utility or third party software you use to connect to WiFi networks Generally you click an icon often in the System Tray for Windows or Dock on a Mac where you can select View Available Wireless Networks If you are unfamiliar with how to connect to WiFi networks consult your WiFi enabled device s help system Getting Started with Your Mobile Hotspot continued e Select and connect to XFINITY Secure NOTE The actual WiFi network name SSID for your Mobile Hotspot appears on the sticker affixed to the back of your Mobile Hotspot and the characters in the name XFINITY Secure are unique for each Mobile Hotspot Windows XP System Tray Windows Vista System Tray M Network Tasks Choose a wireless network Click an item in the list below to connect to a wireless network in range or to get more information XFINITY C02 Secure Refresh network list Select a network to connect to Wireless Network Connection 2 Set up a wireless network For a home or small office Related Tasks gt agate r gt RE ME XFINITY C02 Secure alll ve Change the order of S
29. e correct there may be problems with your account NOTE When you are on a roaming network a network roaming status icon triangle appears in the Status Indicator Panel on the front of your Mobile Hotspot and on the status bar at the top of your Mobile Hotspot browser interface However when roaming is not enabled you will never be active on a roaming network 4 6 Troubleshooting continued e Check for a profile update if you are still unable to establish an Internet connection after verifying the existence of a good 3G signal and that roaming is correctly configured you may need to perform a profile update To update the profile log in to the Mobile Hotspot browser interface and then display the Service Updates section of the 3G page Mobile gt 3G and click the Update Profile button If you are still unable to connect to the Internet call XFINITY Internet 2go Technical Support at 1 866 206 2182 with your ESN and MAC ID 4G When you try to connect to the Internet via a 4G connection various conditions could cause an inability to connect Error symptoms could include receiving a connection timeout error on your browser which would indicate the connection for 4G access is lost or is operating with limited capability One of the following could be the cause e Unable to find a signal poor or no reception e 4G 3G service is not available your account is not correctly configured gt Check the fo
30. e gives you status information about your TCP IP the DHCP Server and the guests currently connected to your Mobile Hotspot 5 To disable the DHCP Server uncheck the DHCP Server enable check box 6 Click Apply Disabling VPN Passthrough By default VPN passthrough is enabled on your Mobile Hotspot The Router Settings page lets you control whether or not this feature is enabled VPN passthrough is required if you are going to connect to a VPN such as to your office To disable VPN passthrough do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 With the advanced menu system active choose Router gt Settings from the menu bar 3 10 Accessing Advanced Features continued The Router Settings page opens Hello Admin Landing Page Logout Hel xfinity MZ Yali eme XFINITY 4G Connected Router Settings F Enable VPN Passthrough 5 To disable VPN passthrough uncheck the Enable VPN Passthrough check box 6 Click Apply Backing Up and Restoring the Configuration File The Backups page of the Mobile Hotspot browser interface allows you to store a copy of the configuration file on you
31. e opens Hello Admin Landing Page Logout Hel xfinity WED Yal omar XHIMITY 4G Connected Mobile Settings F auto connect enable T Allow Guest users to manually connect to the Internet I Enable the Cvent log Manuel Configuration gt Mobile Mode 4G Prefered a Failover Wait Time seconds Switchback Walt Time B00 seconds 3G Roaming Automatic z I Allow international Roaming 4 In the Network Options section in the 3G Roaming drop down list box select one of the following e Home Network auto connects your Mobile Hotspot only to the home network when powered on which prevents you from incurring roaming charges e Automatic connects your Mobile Hotspot to any available network when powered on which could result in roaming charges Default setting turned on Check if appropriate the Allow International Roaming check box Default setting unchecked so 3G international roaming is blocked IMPORTANT Additional charges may apply for international roaming If you have any questions please contact Comcast Customer Care at 1 800 XFINITY 1 800 934 6489 6 After selecting your network options settings click Apply 2 20 Performing Basic Tasks continued Changing 4G 3G Mobile Connection Settings The Mobile Settings page of the Mobile Hotspot browser interface lets you modify network connection options To modify network connection options do the following 1 In your
32. ecurity enabled wireless network WPAZ wll preferred networks 9 Hamed Change advanced settings bie Security enabled wireless network WPA will Connect Set up a connection or network Open Network and Sharing Center Windows 7 System Tray Not connected t5 E aiil Connections are available Mac Dock Dial d VPN a ial up an 2 2 gg Tue 11 05AM O 3G Connection a E AirPort On Turn AirPort Off Comcast Mobile 3G lt j No network selected XFINITY C02 Secure Wireless Network Connection 2 a Home5 Home2 XFINITY C02 Secure atl aia Connect automatically Free Public WiFi Join Other Network Home2 at Create Network Open Network Preferences Home5 il Open Network and Sharing Center 1 5 Getting Started with Your Mobile Hotspot continued e When prompted type and then retype the WiFi Key exactly as it appears on the back of your Mobile Hotspot TIP Your WiFi enabled device may use a different name for the WiFi Key such as network key password wireless password or pre shared key Indicators that you have connected to your Mobile Hotspot include the wireless network connection manager icon in the system tray animating to show network activity Windows a check mark appearing next to your WiFi network name SSID in the Dock Mac a Disconnect button replacing the Connect button in the wireless network connection manager window and a dot appearin
33. ess networks are available Not connected Right click here for more options Re Yorse 1 58 PM aes lt M RO 3 15PM b Select and connect to XFINITY Secure NOTE The actual WiFi network name SSID appears on the sticker affixed to the back of your Mobile Hotspot and the characters in the name XFINITY Secure are unique for each Mobile Hotspot Windows 7 System Tray Windows Vista System Tray Not connected ts E aiil Connections are available Select a network to connect to Dial up and VPN a show ar Ea Wireless Network Connection 3G Connection Rar By XFINITY C02 Secure wall Comcast Mobile 3G ay Wireless Network Connection 2 a A Home XFINITY C02 Secure wt v Connect automatically Connect 7 nomez Home2 anil Set up a connection or network Open Network and Sharing Center Home5 e Connect Open Network and Sharing Center 2 10 Performing Basic Tasks continued The network connection manager may momentarily display a dialog box prompting for the WiFi Key before disabling the text box and then displaying a message that the Mobile Hotspot is sending that is pushing the appropriate network connection settings to the WiFi enabled device Type the network security key Security key C Hide characters Getting settings from the router DA EN r 11 36 AM epi a g By m A 4 nl l 2
34. et Allowed Applications Custom Applications a pa i GN SE NN Sum mavas 3 6 Accessing Advanced Features continued 5 Select the Enable Port Filtering check box 6 Do any of the following e To set up port filtering for standard applications do the following a In the Allowed Applications section select the check boxes for the applications you want to allow access to the Internet b Click Apply NOTE The Mobile Hotspot uses standard ports for these applications If you have applications that do not use the standard ports or that are not listed under Allowed Applications you have to set port filtering for custom applications e To set up port filtering for custom applications you need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both used by outgoing traffic Do the following a In the Custom Applications section check an open check box b Enter a name for the application and click the Ports link The Ports for Application entry area overlays the page c Enter the port number or port number range You can enter up to five ports or port ranges for each application e Single port enter the port number in both fields e Port range enter the beginning port in the left field and the ending port in the right field d For each port row select the protocol TCP UDP or both used by that port or port range e Click Hi
35. fault administrator password admin In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears Choose Device gt Software Update from the menu bar 2 24 Performing Basic Tasks continued The Software Update page opens xfinity MS Yali roman Current Software Version 2 1 32 Kiri Version Size Released installation Status 2132 14 90 MB 38 2011 29 2011 Successtul 2125 1307MB 2140 2014 24412014 Successful amp Network Update Check for updates Tvary 30 days Last checked 3912014 208 29 pm Status No update available 5 Click Check Now to check for the latest network updates 6 If the Status field indicates an update is available connect your Mobile Hotspot to the AC power adapter and then click Download amp Install A download progress bar appears When the download finishes a message appears indicating the download is complete and the Mobile Hotspot must be restarted to install the update which will close your network connection and may take several minutes A Restart Now button also appears NOTE The Download amp Install button is disabled if the Mobile Hotspot is connected via a USB cable to a computer You need to disconnect the USB and then plug the Mobile Hotspot into the AC power adapter 7 Click Restart Now The Install message box appears asking you to confirm the restart and install 8 Choose OK NOTE The Power Connection L
36. g A process that allows remote devices to connect to a specific computer within a private LAN Port Number A 16 bit number used by the TCP and UDP protocols to direct traffic on a TCP IP host Certain port numbers are standard for common applications PPP Point to Point Protocol A method of connecting a computer to the Internet PPTP Point to Point Tunneling Protocol A method for implementing virtual private networks that does not provide confidentiality or encryption but relies on the tunneling process for security PRL Preferred Roaming List A list that your wireless phone or device uses to determine which networks to connect with when you are roaming Network operator specific Protocol A standard that enables connection communication and data transfer between computing endpoints Proxy A firewall mechanism that replaces the IP address of a host on the internal protected network with its own IP address for all traffic passing through it RAS Remote Access Service A Windows NT 2000 Server feature that allows remote users access to the network from their Windows laptops or desktops via modem Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the 5 3 Glossary continued world The increased data rates on Rev As
37. g Access by Using MAC Filtering Blocking Internet Access for Specific Applications Port Filtering Allowing Incoming Internet Traffic Port Forwarding Disabling the DHCP Server Feature TCP IP Disabling VPN Passthrough Backing Up and Restoring the Configuration File 41 41 41 541 61 61 61 Troubleshooting Overview Common Problems and Solutions Glossary Recording Your Settings Quick reference of important Mobile Hotspot settings Record your settings so you don t forget Introducing the XFINITY 4G 3G Mobile Hotspot Thank you for choosing the XFINITY 4G 3G Mobile Hotspot Your 4G 3G Mobile Hotspot enables connection of your WiFi enabled devices to the Internet from anywhere within the XFINITY Internet 2go coverage area Features With your Mobile Hotspot you can e Connect your WiFi enabled devices to the Internet anywhere within the XFINITY Internet 2go coverage area e Connect up to five 5 of your WiFi enabled devices to the 4G 3G Mobile Hotspot via WiFi and access the Internet to browse the Internet access email run business applications and more for up to four 4 hours on battery power e Control use of and customize the settings of your Mobile Hotspot through an easy to use web based interface Additional features include e File sharing using an optional microSDHC card up to 32GB e Automatic selection of 4G or 3G network for connection to the Internet Package Contents
38. g on the Mobile Hotspot s Status Indicator Panel s connection status icon You re now connected to XFINITY Internet 2go At this point you can download upload and browse the web wherever business vacation and everyday activities take you Additionally when you access the Mobile Hotspot browser interface http settings hotspot when connected to XFINITY Internet 2go the Landing Page s status bar shows your network signal strength and connection status either 4G Connected or 3G Connected depending upon your coverage area 1 6 Understanding Your Mobile Hotspot Components Your Mobile Hotspot has the following parts 1 Status Indicator Panel displays network signal strength roaming battery charge and number of users connected to the Mobile Hotspot 2 Power Button turns on and off the Mobile Hotspot 3 microSDHC Slot supports a removable memory storage microSDHC card microSDHC card not included 4 microUSB Port use this port to connect the AC power adapter or USB cable 5 Power Connection LED displays network connection and status See LED Operation on page 1 8 for a detailed list of the colors and their defined states 6 WPS Button initiates a WiFi Protected Setup WPS enrollment with a WiFi enabled device For more information about WPS see Sharing a Secure Network Connection with WPS on page 2 9 7 Master Reset Button resets your Mobile
39. gs cannot be recovered and must be manually reentered Troubleshooting continued gt Do the following 1 Make sure the Mobile Hotspot is powered on 2 Locate the master reset button on the back of the Mobile Hotspot Under the battery cover next to the top left side of the battery 3 Insert a paperclip into the hole and then hold the button down for six seconds until the Power Connection LED turns off and then on again 4 Your Mobile Hotspot is now reset to its original factory settings as shipped Once again attempt a WiFi connection 5 If you are still unable to connect to the Mobile Hotspot WiFi network please note any error messages and contact XFINITY Internet 2go Technical Support at 1 866 206 2182 My Mobile Hotspot s Power Connection LED is blinking red This indicates an error on the Mobile Hotspot that requires a hardware reset You should reset your Mobile Hotspot to factory defaults using the master reset button as indicated in the previous section If the reset does not correct the problem please contact XFINITY Internet 2go Technical Support at 1 866 206 2182 My Mobile Hotspot s battery life is less than expected You can configure your Mobile Hotspot to minimize the draw on the battery thereby increasing the time before a charge is required For more information see Extending Battery Usage on page 2 6 NOTE Batteries do gradually wear down and require longer charging times If
40. ilable but fallback to 3G when needed 5 After modifying your network connection options click Apply 2 21 Performing Basic Tasks continued Accessing Shared Files among Connected Users Your Mobile Hotspot comes with a microSDHC slot that allows you to transfer files The microSDHC card will be available as a network drive on the WiFi network of the Mobile Hotspot The Mobile Hotspot supports a microSDHC card with up to 32GB capacity To share files using your Mobile Hotspot do the following 1 Insert the microSDHC card into the microSDHC slot NOTE Be careful not to touch the contacts Do not force the card into the slot Check the orientation if you have difficulties 2 Enable file sharing on your Mobile Hotspot by doing the following NOTE You must establish file sharing on your Mobile Hotspot in order for others connected to your Mobile Hotspot to access the files on your microSDHC card a In your WiFi enabled device s web browser go to http settings hotspot b In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin c In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears d Choose Applications gt File Sharing from the menu bar 2 22 Performing Basic Tasks continued The File Sharing page opens Hello Admin
41. ile phone that identifies that phone to the network These numbers are carrier specific 5 2 Glossary continued MSL Master Subsidy Lock A numeric code for accessing certain phone settings NAI Network Access Identifier A standard way of identifying users who request access to a network NDIS Network Driver Interface Specification NDIS is a Windows specification for how communication protocol programs such as TCP IP and network device drivers should communicate with each other Network Mask A number that allows IP networks to be subdivided for security and performance Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network operator and service provider Network Technology The technology on which a particular network operator s system is built such as GSM HSPA CDMA EDGE and EVDO NNTP Network News Transfer Protocol An Internet application protocol for reading and posting Usenet newsgroup articles PDA Personal Digital Assistant A handheld device used for organization notes address books etc POP Post Office Protocol An Internet protocol for retrieving email from a remote server over a TCP IP connection Port A virtual data connection used by programs to exchange data It is the endpoint in a logical connection The port is specified by the port number Port Forwardin
42. istrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 Choose Device gt Settings from the menu bar The Device Settings page opens Hello Admin Landngrage Logout Meb xfinity WS ME XFINITY 4G Connected Device Settings Enable WIFI when USB Is connected T Enable device log F use simple menu system Lanquage English Date Time Format mmiday Temperature te be id Fahrenheit Distance USA Numeric Format Daa 173 456 00 i i a 5 Uncheck the Enable WiFi when USB is connected check box 6 Click Apply 3 3 Accessing Advanced Features continued Restricting Access by Using MAC Filtering MAC filtering allows you to restrict access to your Mobile Hotspot to only those WiFi enabled devices with a specific MAC address By using this feature even a user that knows your network name SSID and WiFi Key cannot connect to your Mobile Hotspot unless you have specifically authorized the MAC address for that user s WiFi enabled device The same applies even if you have set up your Mobile Hotspot with an open profile The MAC address is a unique code specific to a particular piece of hardware such as a network adapter The MAC address is also known as a hardware or physical address for a device The MAC address consists of six pairs of numbers and letters The pairs of numbers may be separated by o
43. l is located on the right side of the top of the Mobile Hotspot When the Mobile Hotspot is powered on the Status Indicator Panel briefly flashes white once and then the icons display current status information When the Mobile Hotspot is powered off the Status Indicator Panel goes blank Caring for Your Mobile Hotspot BOGE Mobile Internet network signal strength indicator displays more bars as the signal strength improves Network roaming status appears when roaming outside of the XFINITY Internet 2go service area and can result in additional usage charges depending upon your service plan Battery status indicates the amount of battery life remaining When the Mobile Hotspot is connected to AC power this icon animates and remains solid when charging is complete Devices connected status displays one dot for each WiFi enabled device currently connected to the Mobile Hotspot that is two dots means two WiFi enabled devices connected and so on As with any electronic device the Mobile Hotspot must be handled with care to ensure reliable operation Comcast recommends the following handling guidelines e Avoid applying additional adhesive labels to the Mobile Hotspot because the labels may cause the Mobile Hotspot to overheat or alter the performance of the antenna system e Gently slide the microUSB connector from the provided AC power adapter into the microUSB slot on the Mobile Hotspot The connector should fit easil
44. llowing Is the 4G signal weak A nearby structure may be blocking the signal Change the position or location of the Mobile Hotspot For example try moving the Mobile Hotspot closer to a window if indoors or to higher ground if outdoors Are you completely outside of all coverage areas Is there a problem with your account If possible log in to your account at www comcast com by entering your Comcast username and password Confirm that your Mobile Hotspot is on the account with your desired mobile Internet connection plan If your Mobile Hotspot is correctly listed on your Comcast account you can verify your Mobile Hotspot has the latest network profile by logging in to the Mobile Hotspot browser interface and then displaying the Service Updates section of the 3G page Mobile gt 3G and clicking the Update Profile button If you do not see your Mobile Hotspot listed or if you have additional concerns about your network profile contact XFINITY Internet 2go Technical Support at 1 866 206 2182 to complete setting up the Mobile Hotspot on your account Please have the following available before calling e Your Comcast account information e The ESN number of your Mobile Hotspot on the sticker under the battery of the Mobile Hotspot 4 7 Troubleshooting continued I can connect to the Internet via the 4G network but land on an XFINITY web page indicating have a message When connected to 4G and you are
45. n when upgrading your Mobile Hotspot Profile Update To update the profile do the following 1 Log in to the Mobile Hotspot browser interface 2 From the menu bar choose Mobile gt 3G The 3G page appears Hello Admin Landing Page Logout Heb xf n ty MES Yali ear XHIMITY 4G Connected 3G Network Available RSSI 49 d m Technology 36 Eclo Network Operator XFINITY sw 4168 Workmode 36 Modem 03293675 Manufacturer Model Firmware Version MEID ESN amp Service updates Diagnostics eee 410 Troubleshooting continued 3 In the Service Updates section click Update Profile Hello Admin Landing Page Logout Heb xfinity TD Yul Deconnect XHINITY 4G Connected 3G 3G Network Available RSSI 49 dBm Technology 36 Eclo Network Operator XFINITY SID 4168 Workmode 2 3G Modem Manufacturer MON Model MSID Firmware Version NAI mob comcastnet MEID PRL Version 60775 ESN amp Service updates Update PRL b Update Profile b ee arman PRL To update the PRL do the following 1 Log in to the Mobile Hotspot browser interface 2 From the menu bar choose Mobile gt 3G The 3G page appears Hello Admin Landing Page Logout Heb xfinity Ln TD Yal reconnect XHINITY 4G Connected 3G 3G Network Available RSSI 49 dBm Technology 3G Ecilo Network Operator XFINITY s0 4168 Workmode 36 Modem MON 003293675 MSID 00 Manufacturer Model Tirmware
46. network XFINITY where is unique for each Mobile Hotspot You are now sharing your open Mobile Hotspot no password required Customizing Your Mobile Hotspot s Security During the manufacturing of your Mobile Hotspot it is configured to use a secure profile that requires a WiFi Key in order to connect to the Mobile Hotspot From the Mobile Hotspot browser interface you can customize the security settings to either improve security that is make it more difficult for unauthorized access or increase compatibility that is make it easier to connect to your Mobile Hotspot To change your security settings you can e Use the Setup wizard for customizing a number of basic security settings e Individually manage all security settings see page 2 16 Use the Setup Wizard for Basic Security If desired a Setup wizard is available that provides a step by step approach to quickly customize essential settings on your Mobile Hotspot including basic security You access the Setup wizard from the Mobile Hotspot Home page To display and use the Setup wizard do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 212 Performing Basic Tasks continued 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Admini
47. ollowing Open allows anyone able to see the WiFi network to connect without a WiFi Key WARNINGI It is highly recommended that you maintain security for your Mobile Hotspot If you do not configure security for your wireless network data on your network is easily accessible to others Secure requires a WiFi Key to connect Specify the maximum number of WiFi connections to your Mobile Hotspot you want to allow up to five which is the default setting in the Maximum number of WiFi devices drop down list box TIP You can implement a measure of security by only allowing one WiFi enabled device to connect to your Mobile Hotspot Select whether or not your Mobile Hotspot uses the broadcast WiFi network name SSID feature also known as SSID broadcast by checking unchecking the Broadcast Network Name SSID check box When this feature is enabled your Mobile Hotspot sends out the WiFi network name SSID where the SSID can be picked up by nearby computers and other WiFi enabled devices This WiFi network name SSID is what you see when you View Available Wireless Networks from your WiFi enabled device By disabling WiFi network name SSID broadcasting you have to manually enter the WiFi network name SSID to see the SSID on the WiFi enabled device you are trying to connect with thereby making it more difficult for unauthorized users to connect to your Mobile Hotspot If using an open WiFi
48. ord admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 Choose Device gt Settings from the menu bar The Device Settings page opens Hello Admin Landing Page Logout Hel xfinity ME Yali ear XHINITY 4G Connected Mobile Applications Device Settings Enable WiFi when USB Is connected T Enable device log F Use simple menu system Language fenausn lt lt O g DateTime Format mmaa E rane Temperature Fawennet e Distance Numeric Format osa azas ay l i 5 To display the advanced menu uncheck the Use simple menu system check box 6 Click Apply The advanced menu system adds the Router menu as well as additional commands to the Applications and Device menus to the menu bar 3 2 Accessing Advanced Features continued NOTE To redisplay the simple menu in the future return to this page and check the Use simple menu system check box and then click Apply Turning Off WiFi When Connected via USB By default other WiFi enabled devices can still connect to your Mobile Hotspot through WiFi when it is connected to a computer via USB To block WiFi connections when connected via USB do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default admin
49. ord for the Mobile Hotspot browser interface do the following a Check the Change Password check box b In the New Password text box type the new password from 6 to 64 characters c In the Verify New Password text box retype the new password 8 Click the Next button 2 14 Performing Basic Tasks continued The Setup wizard s WiFi Settings page appears xfinity MiFi Setup Wizard Change WiFi Settings Chang na the default Witt settings is recommended to improve the secunty of your MIH device I Change Wifi Settings Network Name SSID ET EZE gt 802 11 Mode 802 110 802 119 802 110 somiy wraz Personas E Network Key TEET Bock b Next b Cancel gt MT wots 9 To change the WiFi network settings for the Mobile Hotspot do the following a Check the Change WiFi Settings check box b In the Network Name SSID text box specify a different name for the network c In the Security drop down list box specify a different security mode d In the Network Key text box specify a different WiFi Key for the network 10 Click the Next button The Setup wizard s Finish page appears xfinity MiFi Setup Wizard Click finish to complete the Miki Setup Wizard 11 Click the Finish button The Setup wizard closes All changes have been made 2 15 Performing Basic Tasks continued Manage Security Settings The Mobile Hotspot browser interface allows you to individuall
50. ot Battery life depends on the network signal strength temperature features and accessories you use New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Batteries do gradually wear down and require longer charging times If you notice a change in your battery life you may want to purchase a new battery 2 7 Performing Basic Tasks continued Sharing the Mobile Hotspot Network You can connect any 802 11 b g n wireless device to your Mobile Hotspot such as laptops and smartphones Your Mobile Hotspot lets you create a WiFi network of up to five WiFi enabled devices By default your Mobile Hotspot employs a secure profile so that others within range of your Mobile Hotspot cannot connect unless you allow them If security is not a concern you can configure your Mobile Hotspot with an open profile which lets anyone within range of your Mobile Hotspot access your WiFi network without a WiFi Key however we strongly advise against use of the open profile as use of your Mobile Hotspot could occur without your knowledge All usage of your Mobile Hotspot is applied to your service plan thus usage without your knowledge could lead to overage charges depending upon your service plan To facilitate the secured sharing of your network your Mobile Hotspot supports WiFi P
51. our current settings prior to using these features This section provides information on the following advanced functions e Displaying the Advanced Menu e Turning Off WiFi When Connected via USB e Restricting Access by Using MAC Filtering e Blocking Internet Access for Specific Applications Port Filtering e Allowing Incoming Internet Traffic Port Forwarding e Disabling the DHCP Server Feature TCP IP e Disabling VPN Passthrough e Backing Up and Restoring the Configuration File 31 Accessing Advanced Features continued Displaying the Advanced Menu The Mobile Hotspot browser interface supports two menu systems e Simple menu provides access to basic features such as power management security and file sharing Default menu e Advanced menu provides access to advanced features for example MAC filtering Internet traffic controls that could result in you losing the capability to connect to your Mobile Hotspot and having to reset your Mobile Hotspot Prior to using these features you should back up your current settings For instructions see Backing Up and Restoring the Configuration File on page 3 11 To display the advanced menu system do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator passw
52. own and standby mode when using either battery and AC power as well as enable stealth mode To set power management options do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link 4 The Mobile Hotspot Home page appears 5 Choose Device gt Power Settings from the menu bar The Power Management page opens Hello Admin Landing Page Logout Hel xfinity WS al ma XHINITY 4G Connected Power Management Stealth Mode The e ink display and LED on your Mifi device can be switched off I Enable stealth mode E Standby Mode When on battery power switch to standby mode eer When on AC power switch to standby mode Never z When on battery power shutdown Never gt 2 6 Performing Basic Tasks continued 6 Use the following to extend your battery life Stealth mode turns off the Status Indicator Panel and Power Connection LED To turn on off stealth mode check uncheck the Enable stealth mode check box Turning off the Power Connection LED will extend the battery life slightly Standby mode for battery or AC power sets the Mobile Hotspot into a sleep status that minimizes power consumption when the Mobile Hots
53. pot has been idle that is no WiFi enabled device is connected to the Mobile Hotspot and there has been no activity on the USB port for a specified length of time To set the timing for standby mode from Never to 60 minutes do the following In the When on battery power switch to standby mode drop down list box select a time longer than any time you expect to be temporarily disconnected In the When on AC power switch to standby mode drop down list box select a time longer than any time you expect to be temporarily away This setting will not save battery life Automatic shutdown timer turns off your Mobile Hotspot when the Mobile Hotspot has been idle that is no WiFi enabled device is connected to the Mobile Hotspot and there has been no activity on the USB port for a specified length of time To set the timing for automatic shutdown from Never to 60 minutes in the When on battery power shutdown drop down list box select a time that would indicate that you are done with your Mobile Hotspot session 7 After you select your power management options click Apply Battery Tips Fully charging the battery with the AC power adapter normally takes at least four hours When one WiFi enabled device is accessing mobile data while your Mobile Hotspot is using battery power the Mobile Hotspot s battery lasts up to four hours The battery discharges more rapidly as additional WiFi enabled devices access your Mobile Hotsp
54. printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VNC Virtual Network Computing A graphical desktop sharing system that uses the RFB protocol to remotely control another computer VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewhere VPN Passthrough A feature that allows a client to connect to a VPN server WAN Wide Area Network A public network that extends beyond architectural geographical or political boundaries unlike a LAN which is usually a private network located within a room building or other limited area WEP Wired Equivalent Privacy An IEEE standard security protocol for 802 11 networks Superseded by WPA and WPA2 5 4 Glossary continued WiFi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE WiFi Client A wireless device that connects to the Internet via WiFi WLAN Wireless Local Area Network A typically low power netwo
55. r for example 00 21 9B 1 C 64 34 or 00 21 9B 1C 64 34 To allow only specific MAC addresses to connect to your Mobile Hotspot do the following 1 Find the MAC address for the wireless network adapter of your WiFi enabled device s by doing the following e On a Windows PC run ipconfig all from a command prompt window cmd The MAC address is referred to as the Physical Address e On a Mac open System Preferences gt Network In the Show list click AirPort then click Advanced The MAC address is the Airport ID e From the Mobile Hotspot browser interface you can view the MAC address of any WiFi enabled device currently connected to your Mobile Hotspot in the WiFi Connected Devices section of the WiFi Status page by doing the following a In your WiFi enabled device s web browser go to http settings hotspot b In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin c In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears d Choose WiFi gt Status from the menu bar The WiFi Status page opens You can see the MAC address for all connected WiFi enabled devices IMPORTANT Make sure you get the MAC address for the wireless network adapter and not the Ethernet adapter 2 In the Mobile Hotspot browser interface specify the appropriat
56. r computer as well as upload a previously stored file to the Mobile Hotspot from your computer The backup file is stored in an encrypted binary format To back up or restore a configuration file do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 With the advanced menu system active choose Device gt Backup from the menu bar The Backups page opens Hello Admin Landing Page Logout Heb xfinity WE gt ul veee XHINITY 4G Connected Backups Rackup the configuration file Use this feature to backup your MiFi settings on your computer Download Fie gt Hestore the configuration hic Restore your MiFi settings from backup file NOTE you can only restore from a backup file from this device ie ere Pens re gt ve ones 3 11 Accessing Advanced Features continued 5 Do any of the following e To back up your Mobile Hotspot s configuration file to your computer do the following a Click Download File b Click Save to place the file config xml savefile on your computer You may rename the file If the file opens in your browser instead of downloading use
57. r the battery cover next to the top left side of the battery c Insert a paperclip into the hole and then hold the button down for six seconds until the Power Connection LED turns off and then on again d Your Mobile Hotspot is now reset to its original factory settings as shipped Once again attempt a WiFi connection 3 If you are still unable to connect to the Mobile Hotspot WiFi network please note any error messages and contact XFINITY Internet 2go Technical Support at 1 866 206 2182 My laptop or notebook will not accept the WiFi Key when try to connect to the XFINITY Secure WiFi network First ensure that you are entering the correct WiFi Key which you can verify in the Mobile Hotspot browser interface on the WiFi Settings page WiFi gt WiFi Settings You can connect the Mobile Hotspot to the host computer via USB to access the Mobile Hotspot browser interface in those instances where the Mobile Hotspot will not connect via WiFi If the WiFi Key is correct it is likely that there is a mismatch between the level of security specified on the Mobile Hotspot and WiFi enabled host computer you are trying to connect to the Mobile Hotspot WiFi network The security options on the Mobile Hotspot are WEP 64 or 128 bit WPA PSK WPA2 PSK or WPA WPA2 mixed mode depending upon the 802 11 mode in use Please make sure the WiFi client on your WiFi enabled host computer is using a compatible security level setting on its Wi
58. ration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Comcast the Comcast logo XFINITY and the XFINITY logo are registered trademarks or trademarks of Comcast Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in this user manual are the property of Novatel Wireless or their respective owners Nothing contained in this user manual should be construed as granting by implication estoppel or otherwise a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners e MobiLink Novatel Wireless and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc e MiFi and the MiFi logo are registered trademarks of Novatel Wireless Inc e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e Apple Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries e Linux is the registered trademark of Linu
59. redirected to this page see below for an example clicking through to the message returns another page with a message stating that The Mobile Broadband device you are using is not recognized on the Mobile 4G Network This is an indication that there is an issue with your account To correct this issue contact Comcast Customer Care at 1 800 XFINITY 1 800 934 6489 xfinity Leave home Not the Internet BRING IT WITH YOU XFINITY Internet 2go Comcast J a Click here to view your message cannot connect to the Mobile Hotspot browser interface http settings hotspot gt Check the following e If using VPN or other virtual network connection temporarily disconnect the VPN connection and retry accessing http settings hotspot NOTE All virtual networks block the Mobile Hotspot browser interface Instead of using the http settings hotspot URL try http 198162 01 If the suggestions above do not correct the problem perform a master reset of the Mobile Hotspot CAUTION Upon reset any personalized settings will be lost and the Mobile Hotspot will revert to the factory settings including the WiFi network name SSID and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot If you previously saved personal settings as a custom profile that is backed up a configuration file all customized settings can be recovered by uploading that profile otherwise these settin
60. rk that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices WPA WPA2 WiFi Protected Access A security protocol for wireless 802 11 networks from the WiFi Alliance WWAN Wireless Wide Area Network Wireless network technologies deployed over a large geographical area to a large number of users See WLAN This service is usually provided through cellular providers WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet check email or connect to a virtual private network VPN from anywhere within the coverage area of the network operator 5 5 Recording Your Settings Quick reference of important Mobile Hotspot settings The WiFi Settings page of the Mobile Hotspot browser interface lets you modify network connection options Setting Purpose Administrator Password To access your Mobile Hotspot settings such as WiFi network name SSID and security WiFi Network Name SSID WiFi network name SSID for your Mobile Hotspot WiFi Key Also referred to as network key password wireless password or pre shared key This functions as a security key to enter into your network Prevents other WiFi users from accessing your Mobile Hotspot network without your permission Record your settings so you don t forget Administrator Password WiFi Network Name SSID WiFi Key e g Network Key Password Wireless Password or Pr
61. rotected Services WPS a method of providing network information to a WiFi enabled device This sharing method requires that your WiFi enabled device also supports WPS The following sections describe these methods Sharing can be done using any one of these methods which provides you with the option to choose the appropriate balance of security and convenience for your needs Sharing a Secure WiFi Network Connection To share using a secure WiFi network profile do the following 1 With your Mobile Hotspot turned on provide the other user s with your WiFi network name SSID and WiFi Key NOTE Using a secure WiFi network profile is the default The original WiFi network name SSID appears on the sticker affixed to the back of your Mobile Hotspot and the characters in the name XFINITY Secure are unique for each Mobile Hotspot 2 On the other WiFi enabled device s access the list of available WiFi networks 3 On the other WiFi enabled device s connect to XFINITY Secure 4 On the other WiFi enabled device s enter the WiFi Key exactly as it appears on the back of your Mobile Hotspot TIP Your WiFi enabled device may use a different name for the WiFi Key such as network key password wireless password or pre shared key You are now sharing your secure Mobile Hotspot 2 8 Performing Basic Tasks continued Sharing a Secure Network Connection with WPS You can use WiFi Protec
62. rotection you should generally use a secure profile The WiFi enabled devices that connect to your Mobile Hotspot must support the security setting If you change your security setting any connected WiFi enabled device must be changed accordingly Network Key shows the active WiFi Key which you can change by typing a new WiFi Key IMPORTANT Be sure to record the new WiFi Key You will have to reset your Mobile Hotspot using the master reset button if you lose the WiFi Key For instructions to use the master reset button see Resetting the Mobile Hotspot to the Factory Defaults on page 2 26 6 Click Apply IMPORTANT If you change the WiFi Key your wireless connection will be disabled at this point You must reconnect with the new WiFi Key you just established 219 Performing Basic Tasks continued Controlling Your Cost Roaming Controls The Mobile Settings page of the Mobile Hotspot browser interface lets you set roaming controls for your Mobile Hotspot To set roaming controls on the Mobile Settings page do the following 2 In your WiFi enabled device s web browser go to http settings hotspot In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin The Mobile Hotspot Home page appears Choose Mobile gt Settings from the menu bar The Mobile Settings pag
63. s Torvalds in the U S and other countries The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners Contact Information For technical assistance warranty claims call XFINITY Internet 2go Technical Support at 1 866 206 2182 for all other questions call Comcast Customer Care at 1 800 XFINITY 1 800 934 6489 FCC ID PKRNVWMIFI4082 PN 90026317 R1 Please visit http customer comcast com 2go for the latest information about your Mobile Hotspot Table of Contents 11 11 11 11 1 2 1 7 1 9 21 2 2 2 5 2 6 2 8 212 216 2 20 2 21 2 22 2 24 2 26 31 3 2 3 3 34 3 6 3 7 3 9 310 3 11 Introducing the XFINITY 4G 3G Mobile Hotspot Features Package Contents Minimum Requirements Getting Started with Your Mobile Hotspot Understanding Your Mobile Hotspot Caring for Your Mobile Hotspot Performing Basic Tasks Checking the Status of the Mobile Hotspot Charging Recharging the Battery Extending Battery Usage Sharing the Mobile Hotspot Network Customizing Your Mobile Hotspot s Security Manage Security Settings Controlling Your Cost Roaming Controls Changing 4G 3G Mobile Connection Settings Accessing Shared Files among Connected Users Updating Your Mobile Hotspot s Software Resetting the Mobile Hotspot to the Factory Defaults Accessing Advanced Features Displaying the Advanced Menu Turning Off WiFi When Connected via USB Restrictin
64. set of the Mobile Hotspot CAUTION Upon reset any personalized settings will be lost and the Mobile Hotspot will revert to the factory settings including the WiFi network name SSID and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot If you previously saved personal settings as a custom profile that is backed up a configuration file all customized settings can be recovered by uploading that profile otherwise these settings cannot be recovered and must be manually reentered gt Do the following a Make sure the Mobile Hotspot is powered on b Locate the master reset button on the back of the Mobile Hotspot Under the battery cover next to the top left side of the battery c Insert a paperclip into the hole and then hold the button down for six seconds until the Power Connection LED turns off and then on again d Your Mobile Hotspot is now reset to its original factory settings as shipped Once again attempt a WiFi connection e If you are still unable to connect to the Mobile Hotspot WiFi network please note any error messages and contact XFINITY Internet 2go Technical Support at 1 866 206 2182 4 5 Troubleshooting continued I can connect to the Mobile Hotspot browser interface via WiFi but I have a problem connecting to the Internet 3G When you try to connect to the Internet via a 3G connection one of the following occurs e There is no 3G signal and the Mobile Hot
65. spot cannot connect to the Internet e There is a 3G signal with limited capability so you are unable to connect to the Internet gt Do the following Check for a 3G signal to see if you have a 3G signal and or if your signal is strong enough to connect You can determine if you are detecting a 3G signal and if the signal is strong by doing the following Your Power Connection LED should display green when you have access to a 3G network Your Status Indicator Panel displays the signal strength If you do not detect any of these conditions attempt to relocate your Mobile Hotspot to various locations for example closer to a window or outside if you are within a building attempt to go to higher ground if you are outdoors Monitor the signal strength to determine if moving the Mobile Hotspot has any effect on signal strength You can also check for the availability of a 3G signal if you have other 3G devices such as PCS telephone and can make a call or access data Check for roaming if you are not in your home network area and roaming is not supported by your service plan or if you have disabled roaming functions in your settings your Mobile Hotspot will not connect to the Internet First check that the roaming settings on your Mobile Hotspot are correct To view and if appropriate modify your roaming controls see Controlling Your Cost Roaming Controls on page 2 20 If your Mobile Hotspot settings ar
66. stration link The Mobile Hotspot Home page appears Hello Admin Landing Page Logout Help mas Vu Decomect gt XFINITY 4G Connected xfinity WIFI Mobile Applications Device MiFi Administration Internet Connection Summary Time Connected 00 07 13 IP Address 759024440 Subnet Mask 255 255 255 255 WIFI Summary Profile Secure IP Address 192 10804 Network Name SSID XFINITY CO2 Secure Subnet Mask Security WPA PersonaliPSK Connected Devices 15 Setup wizara gt z A ELT 4 Click Setup Wizard The Setup wizard appears xfinity MiFi Setup Wizard E Welcome Welcome to the Mifi Setup Wizard This Wizard will step you through the initial setup of your MiFi Next gt Cancel b 5 Click the Next button 2 13 Performing Basic Tasks continued The Setup wizard s Activation page appears xfinity MiFi Setup Wizard In order to connect to the Comcast network your Miti must be activated Activation is automatic and requires no user input Next gt Cancel gt This page indicates that your Mobile Hotspot has successfully completed activation 6 Click the Next button The Setup wizard s Administrator Password page appears xfinity MiFi Setup Wizard Changing the default Miri administrator password is recommended to improve security of your HiFi device I Change password New Password i Verify New Password 7 To change the administrator passw
67. t assigns IP addresses DNS Domain Name System A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP IP protocol Encryption This read only field on the WiFi Settings page is informational only in case your WiFi enabled device requires an encryption option to be selected The encryption method is determined by the Security setting ESN Electronic Serial Number A unique 32 bit number embedded in a wireless device that identifies the device 51 Glossary continued Firewall A hardware or software boundary that protects a network or single computer from unwanted outside traffic Firmware A computer program embedded in an electronic device Firmware usually contains operating code for the device FTP File Transfer Protocol A network protocol for exchanging files over a TCP network Gateway A network point that acts as an entrance to another network that uses a different protocol Host Name The unique name by which a network attached device is known on a network Hotspot A WiFi 802 11 access point or the area covered by an access point Used for connecting to the Internet Hot Swappable The ability to safely remove and replace a component for example a memory card or USB device from a device or computer while it is powered on HTTP Hypertext Transfer Protocol An application level protocol for accessing
68. t recall the new password you will not be able to access the Mobile Hotspot browser interface to manage your Mobile Hotspot settings To access the Mobile Hotspot browser interface in this situation you must reset the Mobile Hotspot to its factory settings CAUTION Upon reset any personalized settings will be lost and the Mobile Hotspot will revert to the factory settings including the WiFi network name SSID and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot If you previously saved personal settings as a custom profile that is backed up a configuration file all customized settings can be recovered by uploading that profile otherwise these settings cannot be recovered and must be manually reentered gt Do the following 1 Make sure the Mobile Hotspot is powered on 2 Locate the master reset button on the back of the Mobile Hotspot Under the battery cover next to the top left side of the battery 4 2 Troubleshooting continued 3 Insert a paperclip into the hole and then hold the button down for six seconds until the Power Connection LED turns off and then on again 4 Your Mobile Hotspot is now reset to its original factory settings as shipped You can log in to the Mobile Hotspot browser interface with the original administrator password admin XFINITY Secure does not appear in the network list If the Mobile Hotspot s WiFi network name SSID does not appear right a
69. ted Setup WPS to automatically configure the WiFi network name SSID and WiFi Key for your Mobile Hotspot and connect WiFi enabled devices that support WPS While your Mobile Hotspot supports two methods of WPS enrollment that is the push method and the PIN method the push method is the easiest whereby your Mobile Hotspot pushes the appropriate network connection information to the WiFi enabled device securely connecting the WiFi enabled device to your Mobile Hotspot NOTE Windows 7 and many smartphones support WPS Refer to your WiFi enabled device s documentation to find out if WPS is supported To connect a WiFi enabled device using the push method of WPS enrollment do the following 1 On your Mobile Hotspot press the WPS button WPS Button NOTE While WPS enrollment is active the Status Indicator Panel s connection status icon continually flashes each of the five connection dots sequentially one at a time m omy fom fom fom Animated Battery Icon 2 9 Performing Basic Tasks continued 2 On the WiFi enabled device connect to the Mobile Hotspot using the WiFi enabled device s network connection manager by doing the following a From the system tray click the network connection manager The following illustrates some common access methods Windows XP System Tray Windows Vista System Tray Not Connected Willis esis glen Celi ceuel Nu Wirel
70. the World Wide Web over the Internet IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes standardization in technical disciplines IMAP Internet Message Access Protocol An Internet standard protocol for email retrieval IP Internet Protocol The mechanism by which packets are routed between computers on a network IP Type The type of service provided over a network IP Address Internet Protocol address The address of a device attached to an IP network TCP IP network ISP Internet Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or bridges to other public or private networks MAC Address Media Access Control A number that uniquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers Mbps Megabits per second microSD microSDHC A small removable flash memory card available in various storage sizes Some products have a slot that allows them to utilize this external memory MSID Mobile Station IDentifier A number for a mob
71. the WiFi network name SSID still does not appear check the following e Be sure the WiFi enabled host computer you are trying to connect with is within range that is within 30 feet of the Mobile Hotspot 4 3 Troubleshooting continued e Verify the Mobile Hotspot s Power Connection LED is on and is not showing an error condition that is the Power Connection LED is flashing red If it is flashing red reset the Mobile Hotspot Try another WiFi enabled host computer to verify that the WiFi functionality on your host computer is working properly You may want to attempt a reboot of your host computer to ensure that the correct WiFi settings are in effect If none of the previously defined steps result in your Mobile Hotspot appearing in the network list you may need to reset the Mobile Hotspot CAUTION Upon reset any personalized settings will be lost and the Mobile Hotspot will revert to the factory settings including the WiFi network name SSID and WiFi Key as listed on the sticker on the bottom of your Mobile Hotspot If you previously saved personal settings as a custom profile that is backed up a configuration file all customized settings can be recovered by uploading that profile otherwise these settings cannot be recovered and must be manually reentered gt Do the following a Make sure the Mobile Hotspot is powered on b Locate the master reset button on the back of the Mobile Hotspot Unde
72. way wait about 15 seconds for your WiFi enabled device to recognize the Mobile Hotspot and then refresh the network list If this does not correct the problem then 1 Check your WiFi enabled device setup This is entirely dependent on your operating system Two of the most common scenarios follow e Windows based systems a Click Refresh Network List on the left side of the Wireless Network Connection screen b If that does not work open Network Connections c Right click Wireless Network Connection and select Properties d Click the Wireless Networks tab e Select the configuration button for the wireless card you are connecting with and make sure that it is configured as on NOTE Some systems also have an external hardware switch to enable wireless networking make sure any external hardware switch is on as well f Click OK to close the dialog box and then try to connect again e Mac based systems a Click the AirPort icon in the menu bar at the top of the screen Select Turn Airport Off Then select Turn Airport On b If that does not work click the AirPort icon and then select Open Network Preferences c Be sure AirPort is selected in the left column and then click the Advanced button A sheet drops down d Select the AirPort tab at the top of the sheet The list of preferred networks is right below the tabs e Click OK close the Network Preferences pane and then try to connect again 2 If
73. xfinity XFINITY Internet 2go Device User Guide 4G 3G Mobile Hotspot xfinity Comcast 2011 Comcast All rights reserved The information contained in this document is subject to change without notice and should not be construed as a commitment by Comcast Patents and Licenses Visit www novatelwireless com patents for a complete list of all Novatel Wireless patents Software License Proprietary Rights Provisions The software drivers provided with this product are copyrighted by Novatel Wireless and or Novatel Wireless suppliers Although copyrighted the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and or Novatel Wireless suppliers The disassembly decompilation and or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law The copying of the software drivers except for a reasonable number of backup copies is strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers U S Government Restricted Rights Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Government Export Administ
74. xfinity ms f Doen Status Icons XFINITY 4G Connected Quick Links IRCEHXE E L ei i ACM xfi n ity Details Edit WiFi Profile i i iFi c ted Connected Devices Quick Links ERRE WiFi i Connecte 2 Roam Guard Not Connected Check Usage g Manage Mobile Hotspot Not Connected WiFi Settings Mobile Settings wy Not Connected Mobile Hotspot Configuration gr wy Not Connected Online Help and Support Device User Guide FAQs Troubleshooting USB QJ Not Connected Trouble connecting Call 1 866 206 2182 NOVATEL WIRELESS The Mobile Hotspot Landing Page contains frequently used information Any user connected to your Mobile Hotspot that is you and any other user currently connected via a WiFi enabled device to your Mobile Hotspot can interact independently with the Landing Page To access the Mobile Hotspot browser interface do the following gt In your WiFi enabled device s web browser go to http settings hotspot The Mobile Hotspot browser interface Landing Page appears When you access this page the navigation bar at the top of the page indicates you are a gues ha The Landing Page consists of the following sections e Navigation bar e Status icons e Quick Links panel e Connected Devices panel 2 2 Performing Basic Tasks continued Navigation Bar At the top of the Landing Page is the navigation bar The options that appear on the navigation bar are dynamic according to the p
75. y Forcing the connector could damage the Mobile Hotspot e Protect the Mobile Hotspot from liquids dust and excessive heat e Store the Mobile Hotspot in a safe place when not in use 1 9 Performing Basic Tasks Your 4G 3G Mobile Hotspot supports a range of features to manage your mobile Internet activity and multiuser connectivity Basic capabilities include monitoring usage and system status changing Mobile Hotspot security settings and file sharing This section include the following topics e Checking the Status of the Mobile Hotspot e Charging Recharging the Battery e Extending Battery Usage e Sharing the Mobile Hotspot Network e Customizing Your Mobile Hotspot s Security e Controlling Your Cost Roaming Controls e Changing 4G 3G Mobile Connection Settings e Accessing Shared Files among Connected Users e Updating Your Mobile Hotspot s Software e Resetting the Mobile Hotspot to the Factory Defaults 2 1 Performing Basic Tasks continued Checking the Status of the Mobile Hotspot The Mobile Hotspot browser interface is an on device web based utility that you access from your WiFi enabled device s browser allowing you to perform basic as well as advanced administrative and maintenance functions When you first access the Mobile Hotspot the Landing Page appears providing you with high level general information about your Mobile Hotspot Hello Guest Settings MiFi Administration Login Help Navi gation bar
76. y manage your Mobile Hotspot s security settings You can do any of the following e Change the administrator password e Manage your WiFi security settings on the WiFi Settings page see page 2 17 TIP We recommend changing the administrator password used to log in to the Mobile Hotspot browser interface For improved security you should not only change the default password when you first log in but also periodically change the administrator password for example every three months NOTE When you first get your Mobile Hotspot the default administrator password is admin Change the administrator password gt Do the following 1 In your WiFi enabled device s web browser go to http settings hotspot 2 In the navigation bar click the Login link and then type the administrator password in the Login text box and click the Login button Default administrator password admin 3 In the navigation bar click the MiFi Administration link The Mobile Hotspot Home page appears 4 Choose Device gt Admin Password The Password page appears Hello Admin Landing Page Logout xfinity ms Yu Disconnect b XHIMITY 4G Connected Current Password New Password CJ Verify New Password 2 16 Performing Basic Tasks continued 5 Type your current password in the Current Password text box 6 Type the new password must have 6 to 64 characters in the New Password text box and again in the

XFINITY Internet 2go Device User Guide 4G/3G Mobile Hotspot

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