EFS Frequently Asked Question - Pennsylvania Surplus Lines
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1. e PSLA reviewed a submitted 1620 Report found discrepancies sent an email with return reasons and marked the 1620 Report as Returned e Click on the Fix A Returned 1620 Report link to display a list of returned reports e Select the desired 1620 Report and click the Revise Button There is a link at the top of the page to display a copy of the returned email with return reasons 6 9 2009 EFS FAQ June 9 doc Page 8 of 25 8 Why do I have the message 1 RCT 123 Report Returned I logged into EFS and the top of the Home page has the message You have 1 RCT Report Returned The link Fix A Returned RCT Report is also in red Why PSLAy PSLA Electronic Filing System Sign Out ftHome Signedinas Vio Lim agencyuser onWEBO1 Hep Home signed in as Vie Lim agencyuser on WEBO1 Help My Filings My 1620s Submit An Original Filing Submit A 1620 Report Revise A Filing e Search or View A 1620 Report Submit An Endorsement e Revise A 1620 Report Complete A Draft Filing e Fix A Returned 1620 Report Search or View A Filing Fix A Returned Filing Search for Transactions e New RCT 123 Report Edit My Profile Search or View RCT 123 Report Edit an Existing User Revise RCT 123 Report Create New User e Fix A Returned RCT 123 Report Create New Admin Edit Customer Information PSLA Connect View Statement of Account EFS v2 0 0 22653 Click here for the User Manual Have Questions Contact2. Policy Effective Date fo 01 01 2007 Policy Expiration Date 01 01 2008 a of Risk eS Se h23 stTReEemT o STREET CONSHOHOCKEN hasa 4 Type of Coverage E Tax Exempt if checked e Enforcement Liability Chansa in Stanok Fos sf 0 00 Shange in stamping ree ELIGIBLE INSURERS 48123 ACE EUROPEAN GROUP LIMITED Property Limit Casuatty Limit Premium TE E IE IE i O re am ame a 6 9 2009 EFS FAQ June 9 doc Page 25 of 25
3. Login Click Here To Reset Your Password CAUTION This is the login for the test environment Call up the EFS Login Page Click on the link Click here to Reset Your Password Enter your Login ID and click Reset Password An email will be sent to you with a temporary password EFS FAQ June 9 doc Page 7 of 25 7 Why do I have the message 1 1620 Report Returned I logged into EFS and the top of the Home page has the message You have 1 1620 Report Returned The link Fix A Returned 1620 Report is also in red Why PSLay PSLA Electronic Filing System Sign Out ft Home signed in as Jane Doe Jane Doe agencyname com on WEBO1 You have 1 Filing Returned 1 1620 Report Returned 2 RCT 123 Reports Returned hy Filings My 1620s Submit An Original Filing e Submit A 1620 Report Revise A Filing e Search or View A 1620 Report Submit An Endorsement e Revise A 1620 Report Complete A Draft Filing e Fix A Returned 1620 Report Search or View A Filing LFix A Returned Filing Search for Transactions e New RCT 123 Report Edit My Profile e Search or View RCT 123 Report Edit an Existing User e Revise RCT 123 Report Create New User e Fix A Returned RCT 123 Report Create New Admin Edit Customer Information PSLA Connect View Statement of Account EFS v2 0 0 18773 Click here for the User Manual Have Questions Contact efshelp pasla or
4. e Complete Draft Filing My RCT 123s e New 1620 Report Search or View 1620 Report e Revise 1620 Report User Profile e Edit My Profile e Edit anf ing Use e Create New Admin e Sign out Click here for the User Manual Have Questions Contact efshelp pasla org If the permission in the User Profile is set as None or Read only for Affidavits than the link for Submit Original Filing is disabled The permission must be set to Read Write to enable the link The permission for Filing Return contacts is initially set to Read only Please contact your Agency Administrator to change permissions Please refer to the User Profile section in the EFS User Manual for additional information EFS FAQ June 9 doc Page 16 of 25 16 How do I fix a returned filing I received an email message requesting me to fix a returned filing but I don t know what to do after I log in See image below Search For Affidavit Endorsement ft Home signed in as Vie Lim agencyuser Help Customer ID 0753 Entry Date Range Policy No Eff Date Range Binder No Exp Date Range Cust Ref No SL Indiv Lic No Select the Individual Licensee Insured Name Producer Lic No Tax Status Select a Tax Status Type of Coverage Select the type of coverage PSLA ID Filing Status Filing Return Sent Search For Policy 1 Policies Found Property Casualty Limit Limit EXAMPLE 760974 RT 08
5. efshelp pasla org e PSLA reviewed a submitted RCT 123 Report found discrepancies sent an email with return reasons and marked the RCT 123 Report as Returned e Click on the Fix A Returned RCT 123 Report link to display a list of returned reports e Select the desired RCT 123 Report and click the Revise Button There is a link at the top of the page to display a copy of the returned email with return reasons 6 9 2009 EFS FAQ June 9 doc Page 9 of 25 9 Why was a filing returned I logged into EFS and the Home Page states You have 1 Filing Returned I clicked on the Fix A Returned Filing link to find the filing and then clicked on the Revise Filing button The browse field is highlighted in red and the message states that something is wrong with the PR image but I cannot determine what is wrong 6 9 2009 Revise Filing sip owt tt Home signed in as Jane Doe Jane Doe AgencyName com on WEBO1 Help Enter Updated Filing Information This policy is in Filing Return because of the errors highlighted below Click here to view the return email Correctly Received Date 06 03 2009 Por eso see Customer ID 0763 PENNSYLVANIA SURPLUS LI 180 Sheree Blvd Suite 3100 Exton PA 19341 Policy Number TEST JUN3 1 EFS FAQ June 9 doc At the top of the Revise Filing page there is a link that states Click here to view the return email Clicking the link will display a copy of the returned em
6. find my Original Filing in EFS Why can t I find my Original Filing in the search affidavit endorsement page if I enter the policy number or named insured in the search criteria fields 6 9 2009 The Affidavit Search initially searched for filings that had a Named Insured beginning with the characters entered into the search criteria The Affidavit Search by Named Insured has been enhanced For example if the named insured is 11 17 West Market LLC the search will find filings containing either O O O 0 O O O West Market west Market LLC West LLC Market LLC 11 17 For best results in Searching the Affidavit Endorsement by policy or binder number enter the policy or binder number in the designated field and do not use hyphens backward slashes or policy year extensions Example ABC1234 06 ABC 123406 or ABC1234 06 This will bring all policies that have the same or similar characters for your customer ID number EFS FAQ June 9 doc Page 15 of 25 15 Why is the link for Submit Original Filing disabled After I log into EFS the home page has the Submit Original Filing plus several other items disabled See image below How do I submit a filing PSLA Electronic Filing System 6 9 2009 ft Home signed in as Vie Lim agencyuser Help My Filings My 1620s Submit Original Filing Revise Filing Submit Endorsement Search or View Filing LFix Filing Return Error
7. has the easiest filing system Security Answer JPennsywania Affidavit Read Write ha Filing Return Read Write si XML Import On Si 1620 Report Read Write gt GPT Report Read Write Customer Edit Read Write 7 View Statement of Account On z Save Change Password Disable Account Exit 6 9 2009 EFS FAQ June 9 doc Page 4 of 25 4 When and how is a security question used I looked at my User Profile and saw new entries for Security Question and Security Answer When and how is the information used e The Security Question and Security Answer fields are optional but recommended e If aremote user contacts an Agency Administrator to change EFS permissions the Administrator may use the Security Question Answer to help identify the person on the telephone 6 9 2009 EFS FAQ June 9 doc Page 5 of 25 5 Why do I need to change my password I just logged in and was prompted to change my password Why e A security function was added to prompt users to periodically change their passwords every 365 days e If you have not manually changed your password within the specified number of days you will be prompted to change it the next time you log into EFS 6 9 2009 EFS FAQ June 9 doc Page 6 of 25 6 How do I obtain my password if I forgot it I just returned to the office and forgot my password but I need to log into EFS How do I obtain my password 6 9 2009 Login i Password
8. may be that some companies have a spam filter configured to block external Internet email with a return address using the internal domain name Internal email does not go through the spam filter so this spam filter configuration typically works but it causes a problem with Electronic Filing e New users are sent an email from the Electronic Filing System with a return address of the Agency Administrator For example o If the agency administrator is admin pasla org o and the new user is user pasla org o and the spam filter is configured to block external Internet email using the internal domain name o then the spam filter will block email sent by Electronic Filing System from admin pasla org to user pasla org e Please contact your IT support person if new users are not receiving the login email One work around is to change the email address of the Agency Administrator to another domain name e g agencyadmin yahoo com 6 9 2009 EFS FAQ June 9 doc Page 19 of 25 19 How do I confirm that a filing was completed I submitted a new filing How do I confirm that Electronic Filing System received it e Call up the Search Page enter today s date for the entry date and click Search e The Search results will list all filings entered today for your customer ID If you see the filing that you submitted than EFS received it e PLEASE NOTE if the filing type is 1609 SLL 1609 PR you may view the filing but cannot revise it until PSLA h
9. 21 06 FAQ RETURNED FILING 06 06 06 06 06 07 1 il 1 00 View or Revise Filing Submit Endorsement Submit Original Filing Reinstate Policy Create 1609 PR Form e Click the radio button to the left of the policy number called Example This should highlight the complete row and indicates that your policy is selected Policy No PSLAID FS Entry Date Insured Name Eff Date Exp Date Premium e Click the View Filing button This opens up your filing for review e At the top of the Filing there should be a message in red font that states This policy is in Filing Return because of the errors highlighted below Scroll down to the bottom of the filing until you see a red or yellow field Click in it and a window is displayed that describes the error e Please refer to the Filing Status and Filing Returns section in the EFS User Manual for additional information 6 9 2009 EFS FAQ June 9 doc Page 17 of 25 17 How do I get my EFS user login to file my agency s paperwork e Click on the attached link http www pasla org HTML Electronic 20Filing htmk and complete and fax the EFS application Once PSLA receives the completed application you will receive an EFS user login via email 6 9 2009 EFS FAQ June 9 doc Page 18 of 25 18 Why didn t a new user receive the login email I am the Agency Administration and created a login ID for a new user The new user did not receive the email containing the login information Why e One reason
10. ODO o n ND Nn FW NY NO NO N NO HF RF FR RR Re e Re eR WO N e O OO WON DUO A WN KF O PENNSYLVANIA SURPLUS LINES ASSOCIATION Electronic Filing System EFS Frequently Asked Questions and Answers What changed in Release 207 ccedes cele xe sens Conueidvatueucnstaoeaaayec encode N E A E E A ae 2 Why was my account disabled s ccccicssccccntouvcatevsdinck gavsvcisatadeneced saceeasecyedeaauenadeutebeneestuavaatesesbnctessneceds 3 How dex mac vate anaccount sisinio gantn i eE geass 4 When and how is a security question used sssesseesseesseeesseeessetssetsseesseresseeesstesseessesseeesseeesseesseesse 5 Why do lneed to change my password neiise erni e i a aa teenies 6 How do I obtain my password if I forgot it oo eee eee eeencecesececesececseceeceeceecsaeeecseeeeseeeeeaeeeeeaeeeenaeeees 7 Why do I have the message 1 1620 Report Returned n snnssesssessssesesseeesseessresseesseresseeesseesseesse 8 Why do I have the message 1 RCT 123 Report Returned eeseseseeresreerersrrsresreesersresrresreseeee 9 A AN Ea PU TOUTS KAE EEE A EP EEEE E E E 10 What filing type should I select in EFS to submit my Original Filing sseseseeesssesessseesssessessseseseee 11 Why isn t EFS recognizing my attached 1609 PR image oo eee eeceeeeeeneesnseceseeeeeeesneecnasenseensees 12 Why can t I change my PR image or revise my 1609 SLL 1609 PR filing oo eee eee eseeceeeeeeeee 13 Why can t I submit an endorseme
11. ail describing the specific reasons for the return Page 10 of 25 10 What filing type should I select in EFS to submit my Original Filing This is my first surplus lines filing and I am planning to submit it via EFS There are several options for filing type Which should I select e Please review the PSLA Procedures and Electronic Filing User Manual and forms before submitting your electronic filing The Procedures Manual is available over the Internet at http www pasla org Documents PSLAProcedMan pdf e For further questions sign up for a workshop via WebEx email PSLA at efshelp pasla org or call PSLA at 610 594 1340 6 9 2009 EFS FAQ June 9 doc Page 11 of 25 11 Why isn t EFS recognizing my attached 1609 PR image I use the Browse button to find and select my 1609 PR image When I click Validate I still receive Error 33 Missing or Illegible PR Image See display below 6 9 2009 TE Fl Cook bere ONY Tx Ema Filing Fee 15 00 o Check here if FORM 1606 A is attached A with Section 1606 to a rplus lines insurers itted i h l non admitted insurer not on the PennsyWve rror 33 Missing or Illegible 1609 PR Image Surplus Lines Individual Licensee AEDT KENNETHA Filing Type 1609 SLL 1609 PR requires a EEERARIA R Alsi eal l legible image of a signed 1609 PR form PSLA pes Producer FORM 1609 PR reviewed the image and determined it is either illegible missing the producer Check here if after num
12. as reviewed and entered the PR information If you view the filing before PSLA enters the PR information the message This filing is in Filing Review will be displayed at the top of the page 6 9 2009 EFS FAQ June 9 doc Page 20 of 25 20 How do I file an endorsement if the original is not in the EFS database How do I electronically file my additional premium endorsement which is adding a PA locations when there was no Original Filing made at the time the insured booked the placement e IfaPA location is add by endorsement you will need to file an original filing and report the premium as zero e Than you will need to file your endorsement s 6 9 2009 EFS FAQ June 9 doc Page 21 of 25 21 Why can t I view my Statement of Account I log into EFS and the link to View Statement of Account is grey I click on it but nothing happens PSLA Electronic Filing System Sign Out signed in as Jane Doe Jane AgencyName com on WEBO1 Help You have 5 Filings Returned 1 1620 Report Returned 1 RCT 123 Report Returned day Filings hy 1620s Submit An Original Filing Submit A 1620 Report o Revise A Filing e Search or View A 1620 Report e Submit An Endorsement e Revise A 1620 Report e Complete A Draft Filing e Fix A Returned 1620 Report e Search or View A Filing o Fix A Returned Filing e Search for Transactions day RCT 123s Administration e New RCT 123 Report
13. erous attempts ycnumber name address missing the producer producer 1609 SLL filings Oo without a 1609 PR form will be reportedSignature or the Insured Name doesn t match A corrected image must be uploaded before 1609 PR Image the submittal is approved i Select the 1609 PR scan from your system Er Browse TESTIMAGE i Validate Filing Save As A Draft Let Check to confirm the image is PDF JPG or uncompressed TIF Other image types are not supported Check if the file size is less than 20 000 KB check the size by doing a right mouse click on the file and selecting properties Either change your scanner settings to a lower resolution edit the file with an image editing tool such as Adobe Photoshop to reduce the size or contact your IT support person Confirm the image file is stored on your local hard drive Images stored ona shared drive may encounter network security issues Shortcuts to images stored elsewhere will also cause problems EFS FAQ June 9 doc Page 12 of 25 12 Why can t I change my PR image or revise my 1609 SLL 1609 PR filing I submitted a 1609 SLL 1609 PR filing and realized afterwards that I attached the wrong image When I view the filing the only button at the bottom of the form is Exit The Validate and Submit buttons are missing How do I revise a filing and attached a revised PR image e When an Agency User submits a 1609 SLL 1609 PR filing type the Electron
14. ic Filing System EFS sets the filing status to Filing Review Pending since PSLA must review the PR image and enter in the PR data e Agency Users are prohibited from submitting revised filings while the filing is in the Filing Review Pending state since PSLA is reviewing editing the same information We recommend that you don t try to view or revise your data for at least 48 hours e Email EFShelp pasla org with the PSLA ID number and Policy Number and request that PSLA return the filing to you so you can attach a corrected image 6 9 2009 EFS FAQ June 9 doc Page 13 of 25 13 Why can t I submit an endorsement for a 1609 SLL 1609 PR filing I submitted a 1609 SLL 1609 PR filing I tried to create an endorsement for that filing and received the message unable to create endorsement for policy because it is not in the Submitted Approved state Why can t I submit an endorsement e When an Agency User submits a 1609 SLL 1609 PR the Electronic Filing System EFS sets the filing status to Filing Review Pending since PSLA must review the PR image and enter in the PR data e Agency Users are prohibited from submitting revised filings while the filing is in the Filing Review Pending state since PSLA is reviewing editing the same information 6 9 2009 EFS FAQ June 9 doc Page 14 of 25 14 Why can t I find my Original Filing I mailed the original filing and now want to electronically enter my endorsement but can t
15. inal Filing inactivate Cancet Reinstate Policy Create 1609 PR Form 6 9 2009 EFS FAQ June 9 doc Page 24 of 25 signed in as Vie Lim agencyuser Help psLA 1D 803873 CS Filing Type 1609 SLU1609 PR Customer ID amp Name 0753 PENNSYLVANIA SURP Insured Namee 8 S Poticy Number TESTO Binder Number SS Policy Effective Date jomieoo7 tt st S Policy Expiration Date 0101 2008 Location of Risk 123 STREET City State Zip CONSHOHOCKEN PA 19428 Type of Coverage Law Enforcement Liability Stamping Fee i500 Property Limit fsi25000 i itst S Casualty Limit 20 Premium 52495 00 0 Tax 5z458 amp a fron Paticy ths E Ea pcan eia User ID Date Date Limit Limit Acct 02 05 07 NW TEST100 01 01 07 01 01 08 1 00 RS agencyuser 02 15 07 CO TEST100 01 01 07 01 01 08 1 00 vlim limnorris com 02 15 07 CO TESTIOO 01 01 07 01 01 08 1 111 00 RS vlim limnorris com 1 02 15 07 EN TEST100 01 01 07 01 01 08 1 211 00 RS vlim limnorris com 02 15 07 CO TESTI00 01 01 07 01 01 08 1 111 00 RS vlim limnorris com 1b 02 15 07 EN TEST100 01 01 07 01 01 08 1 011 00 RS vlim limnorris com 2 0402 07 EN TESTI00 01 01 07 01 01 08 100 001 1 996 00 RS agencyuser 3 0402 07 EN TESTIO0 01 01 07 01 01 08 125 001 2 496 00 RS agencyuser Endorsement Information for Transaction 1097498 Endorsement No B Effective Date of Change 03 01 2007 Customer ID amp Name 0753 PENNSYLVANIA SUR Insured Name Mie Policy Number TESTI oo Binder Number
16. l attempts Your Agency Administrator may re enable your login ID by calling up your profile and clicking the button Enable Account Click here for details o Agency Administrators may manually disable a login ID if a person should no longer have access to EFS The Agency Administrator should call up the profile and click the button Disable Account Click here for details o Agency Administrators may manually identify remote users by reviewing their challenge question and answer stored in the User Profile that should be filled out by each user Click here for details o Automatic prompt to change the login password every 365 days Click here for details e An automated password reset function will send a temporary password to the email address listed in your Profile Click here for details e There is a status associated with each 1620 Report that can be used as part of a search Click here for an example o Report Review Pending the Agency User submitted a report and it is waiting for PSLA to review and verify the uploaded report image o Submitted Approved PSLA reviewed approved the report image o Report Returned to Agency PSLA reviewed the uploaded report image found discrepancies and returned the report An email was sent to the 1620 contact describing the discrepancies The agency should revise the report and upload a corrected image e Similarly there is a status associated with each RCT 123 Repor
17. new filing will add a line item with a calculated stamping fee o Each endorsement with additional or returned premium will add a line item with a calculated stamping fee 6 9 2009 EFS FAQ June 9 doc Page 23 of 25 23 How do I see what was entered on an endorsement The Policy History page displays the Property Limit Casualty Limit and Premium after I submit an endorsement How do I view the values that were entered when the Endorsement was submitted e Use the Search page to find the filing e Select the filing and click View History e Click on the Trans ID hyperlink to call up a read only Endorsement page e Refer to the following screen shots for details Search For Affidavit Endorsement ft Home signed in as Vie Lim agencyuser Help Enter Search Information Customer ID 0753 i x Entry Date Range Policy No TEST1 Eff Date Range Binder No Exp Date Range Cust Ref No SL Indiv Lic No Select the Individual Licensee Insured Name Producer Lic No Tax Status Select a Tax Status x Type of Coverage Select the type of coverage PSLA ID Filing Status Select a Filing Status Search For Policy 2 Policies Found Property Casualty Menki Policy No PSLAID FS Entry Date Insured Name Eff Date Exp Date sane en Limit Limit TET 761835 IN 08 21 06 TEST 06 06 06 06 06 07 Oo TEST100 803873 EN 02 05 07 VIC 01 01 07 01 01 08 View or Revise Filing Submit Endorsement Submit Orig
18. nt for a 1609 SLL 1609 PR filing eee eeeeeeeeeeteeeenteeeenaeee 14 Why can t I find my Original Filing osasc5ssiorccavecs cuss scasubsdeissdeesscdonssteacs aves ecndabedeeestecoasdencdguncuatennandunnees 15 Why is the link for Submit Original Filing disabled 0 eee eeeeeeeeeeeneecnneceeeeeeeeeaeessaeeneensees 16 How do Lixaretumed Mine v 24 5 ce hae Nate eee ee ee BA 17 How do I get my EFS user login to file my agency s paperwork ecceeececesececeeeeeeeeeeeesteeeesaeees 18 Why didn t a new user receive the login email 0 0 ee eeecesseeceececsenceccesecececcecsceecsceeenseceeseeeesaees 19 How do I confirm that a filing was completed ceeccesesececesececsecceceseeeeseeecsceecseceeseeeeseeeeaees 20 How do I file an endorsement if the original is not in the EFS database eee eeeeeeeeeeeeeeees 21 Why can t I view my Statement of ACEOUME 7 pec cen cavnneveeesdcaunjealeaiea set Aeneas sea yada ceas so ohaseceeadicons 22 What activities show up on my monthly Statement of Account esseseseeseseseseeesresseseresresseseresreses 23 How do I see what was entered on an endorsement eeseseesseeeeeseseeesresstsrresressrsrrssresseseresressessesees 24 6 9 2009 EFS FAQ June 9 doc Page 1 of 25 1 What changed in Release 2 0 What new functions are in Release 2 0 and how do they impact me e Several security related functions were added o Automatically disable a login ID after five unsuccessfu
19. o Edit My Profile e Search or View RCT 123 Report e Edit an Existing User e Revise RCT 123 Report e Create New User e Fix A Returned RCT 123 Report e Create New Admin e Edit Customer Information e PSLA Connect e View Statement of Account EFS v2 0 0 22653 Click here for the User Manual Have Questions Contact efshelp pasla org e Links that are grey are typically disabled due to security e Click on Edit My Profile and check whether the permission to View Statement of Account is ON e If the permission is OFF please contact your Agency Administrator to change it 6 9 2009 EFS FAQ June 9 doc Page 22 of 25 22 What activities show up on my monthly Statement of Account Why does the same policy number show up multiple times on my monthly Statement of Account When am I charged a filing fee e Activities that impact filing fee will show up on the Statement of Account e Filings submitted with an effective date on or after January 1 2002 are subject to a flat non refundable stamping fee of 15 00 o If an Agency User or PSLA User submits a new filing a line item will be added with 15 filing fee o If an Agency User or PSLA User revises a filing two line items will be added The first item credits the old premium and filing fee and the second item debits the new premium and filing fee e Filings submitted with an effective on or before December 31 2001 are subject toa stamping of 0 5 of the gross premium o Each
20. t disabled Your password attempts have exceeded Please contact your EFS Administrator Login Password Login Click Here To Reset Your Password CAUTION This is the login for the test environment e A security function was added to automatically disable a login ID after five unsuccessful attempts e Your Agency Administrator may re enable your login ID by calling up your profile and clicking the button Enable Account e Your Agency Administrator may also manually change your password You may also request to reset your password See question on enabling or disabling account 6 9 2009 EFS FAQ June 9 doc Page 3 of 25 3 How do enable or disable an account I am an Agency Administrator and our filing person transferred to another position How do I inactivate her login ID e From the Home page click on Edit an Existing User e Select the user and call up their Profile Page e The account status is at the top of the page and the button to Disable Account or Enable Account is at the bottom of the page User Profile Sign Out tt Home signed in as Vie Lim vlim limnorris com on WEBO1 Help Editing User Profile for Jane Doe Role Agency User gt Account Status Disabled Password Expires 094112009 99 days left Email finfo pastnorg 0 Telephone forse First Name lane i i s sS Middle Initial Last Name Pe t i S C S S Security Question Which state
21. t that can be used as part of asearch Click here for an example o Report Review Pending the Agency User submitted the report and it is waiting for PSLA to review and verify the uploaded report image o Submitted Approved PSLA reviewed approved the report image o Report Returned to Agency PSLA reviewed the uploaded report image found discrepancies and returned the report An email was sent to the RCT 123 contact describing the discrepancies The agency should revise the report and upload a corrected image e If you are revising a returned filing a returned 1620 Report or a returned RCT 123 Report you may view a copy of the returned email by clicking a link at the top of the page The returned email describes the reasons for the return Click here for an example e On the Customer Edit page the BA business contact information can only be modified by a PSLA User e Uploaded images may be viewed immediately instead of waiting five to ten minutes for the image to process Uploaded images and Statement of Accounts are now stored directly in EFS instead of a separate document system 6 9 2009 EFS FAQ June 9 doc Page 2 of 25 2 Why was my account disabled I tried to login but forgot my password After several attempts I received the message You tried to log in too many times with an incorrect password Please contact your EFS Administrator to re enable your account and change your password Why is my accoun
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