EN - DHL AcT 3.3 Customer User Manual
Contents
1.2. New Search If you want to start a new search you can click the respective field in the bottom right corner of the consignment list and start a new search 14 6 Consignment details From the consignment list by clicking the Consignment Details icon or on the DHL Order Code a screen will be displayed showing more consignment and tracking details Consignment details Package details Latest status Status Delivered Received by LHR Consignment details Domestic Consignment ID DHL Order code Shipper reference Number of packages Number of pallets Gross weight kg Shipper postal code city Consignee postal code city Pickup date 143123998 BCN EC 0357372 14909852 3 D 16 ES 08021 BARCELONA DE 86462 LANGWWEID FORET 19 11 2010 Terminal DE AUGSBURG Status date 23 11 2010 at 15 37 24 GRG86120192 23 11 2010 WA CHR Consignment tracking data Status Terminal Collected ES BARCELONA ES BARCELONA DE FRANKFURT DE FRANKFURT DE AUGSBURG DE SUGSBURG Status date 19 11 2010 19 11 2010 20 09 00 22 11 2010 09 47 00 22 11 2010 19 36 00 23 11 2010 01 01 00 23 11 2010 15 37 24 Shipped from terminal Received at terminal Shipped from terminal Received at terminal Delivered This screen provides the following Latest status provides visibility of the current status of your consignment showing terminal name and date time of event When your consignment has been delivered t
3. 18 19 E 21 22 30 40 50 60 67 p ount of consignments 1000 page 20 of 67 search with customer number all 13 Column configuration You can reduce or extend the number of fields displayed e g status date shipper city by clicking on the icon column configuration The following window will appear in which you can select the columns which you would like to have displayed in a revised consignment list DHL ACTIVETRACING 0 Please choose which columns shall be displayed within the shipment list Only the selected columns will be send with the download function Please select the columns Pick up date Status date The settings will be stored within Cookies to be available for further sessions of yours If your system denies Cookies the selected columns will only be available for your current session Download The icon download at the top right corner of the consignment list enables you to download the current consignment list in Excel format to work with on your own computer Quickinfo By clicking the sign in the first column of the respective line on the list you are shown the quickinfo displaying the number of packages number of pallets gross weight shipper city and consignee city To hide the display click on the sign Narrowing results If your search has retrieved too many results you can narrow down the results by narrowing down the period of the recording of the order
4. DHL EUROCONNECT After having clicked on myACT profile the following page will open 18 My consignment tracking MyAcT is offering the internal purp DHL ACTIVETRACING My consignments in transit ility of a self defined co mation about MyAc My delivered consignments My Services Ue ACTIVETRACINC ON BON EC 0357372 Go Your personal data title Ontrs Om i name John Doe phone e g 44 123 4567890 Demo Company fax e g 44 12 Demostreet mobil e g 44 17 language 53113 Bonn engishw Germany y Branch vw ontact your local support office if your country is not s containing letters and numbers Here you can change both your personal data and your password whenever needed All fields marked with an asterisk are mandatory fields You have to repeat the new password to double check that no typing errors are made Changes will be active after you have pressed the save button Please note that clicking on the delete field only cancels all entries in the form on your computer screen but not in the DHL system Only after pressing the save button will the entries be effective in the system 19 Contact We do hope you are successful and enjoy working with our Active Tracing system If you have any questions feel free to contact our E Business team Team Customer Interaction 20
5. My Services our search lectior i i To 0 PN POPE PEA A DHL rder code Last status Status date Details vaN va Y va Y Pickup date from QE 86462 LANGYWEID FORET BCN EC 0357372_ Delivered 23 11 2010 29 05 2010 4 A BGH EC 0357373 Delivered 24112010 Pickup date until 29 11 2010 Pickup date Reference vy i y 19 11 2010 14909852 19 11 2010 14909730 19 11 2010 14916085 DE 57234 WILNSDORF BCN EC 0357374 Delivered 23 11 2010 19 11 2010 14917010 CH 8580 AMRISWWIL BCN EC 0357375 Delivered 23112010 19 11 2010 14917571 DE 60386 FRANKFURT BCN EC 0357377 Delivered 23 11 2010 19 11 2010 14917575 DE 74076 HEILBRONN BCN EC 0357378 Delivered 23 11 2010 19 11 2010 14917560 DE 60386 FRANKFURT BCN EC 0357380 Delivered 23 11 2010 19 11 2010 14917558 DE 85098 GROSSMEHRING BCN EC 0357382 Delivered 23 11 2010 19 11 2010 14917009 DE 71701 SCHWIEBERDINGEN BCN EC 0357385 Delivered 23 11 2010 Apply 19 11 2010 14919219 FR 95706 ROISSY CD BCN EC 0357434 Delivered 24 11 2010 19 11 2010 14917956 DE 85098 GROSSMEHRING BCN EC 0357437 Delivered 23 11 2010 19 11 2010 14920838 DE 85098 GROSSMEHRING BCN EC 0357442 Delivered 23 11 2010 19 11 2010 196662 FR 31100 TOULOUSE BCN EC 0357436 Delivered 25 11 2010 19 11 2010 14917007 CZ 56601 VYSOKE MYTO BCN EC 0357383 Delivered 26 11 2010 19 11 2010 14917951 FR 13722 MARIGNANE CEDEX BCN EC 0357435 Received atterminal 23 11 2010 annuun nononono nnn For exceptional cases hen ti a 1 0
6. in the individual case only be effective for the current list under review Yours sincerely The E Business Team 1 Access When you enter the following URL your browser will lead you to our Track amp Trace front page Our pages are available in English French and German httos activetracing dhl com Click on login myACT at the top right corner to go to the Login page ACTIVETRACINC Services DHL ACTIVETRACING 0 Enter your search criteria to get the current states of your consignments The consignment data is available for the last six A a months x we AS New C click t read more EXTRA New SECURITY AND SAFETY DHL Order code Consignment ID DHL Package ID DHL License Plate Only one field is mandatory DHL EUROCONNECT 2 Registration With a myACT login for Active Tracing you have immediate visibility of all of your shipments and can have additional options not accessible via the public Internet application To register first choose login myACT from the top right corner of the screen and then click on the option registration myACT YE ACTIVETRACING Consignment tracking Services Cocs grerert 0 i DHL ACTIVETRACING 9 Your pe a e When the above screen appears fill in your address and contact information All fields marked with an asterisk are mandatory fields Enter your selected user name whic
7. panaia 4 Consignment Search After you have successfully logged in the following page will appear ACTIVETRACING My consignments in transit My delivered consignments My Services Consignment io MMMM DHL ACTIVETRACING 2 Enter your search criteria to getthe current states ofyour consignments The consignment data is available forthe last six f sE months S e ae VAS Consignment Search Extended Search click to read more p Track ew Search EXTRA Your reference SECURITY AND SAFETY Track HL Order code Co ment Track DHL Package ID DHL License Plate Only one field is mandatory DHL EUROCONNECT There are four different ways of entering consignment specifics in this page Select one of the four possibilities In the field Consignment ID on the right side of the red tool bar at the top of the page you can enter the Order Code Consignment ID or Package ID License Plate Click on the field go After a successful search you are immediately carried forward to the consignment details In the field Your reference you can enter the reference Click on the field track and after a successful search you are shown the consignment list This list contains only consignments with your account number s In the field DHL Order code Consignment ID you can enter the DHL Order code Consignment ID Click on the field track After a successful search you are immediat
8. select each package ID to see extended package tracking data My consignments in transit DHL ACTIVETRACING Consignment details Package details Consignment tracking data Status Collected Shipped from terminal Received at terminal Shipped from terminal Received at terminal Terminal ES BARCELONA ES BARCELONA DE FRANKFURT DE FRANKFURT DE AUGSBURG Delivered DE AUGSBURG Display package tracking data 00384249485 127208986 Package tracking data Status Shipped from terminal Terminal ES BARCELONA DE FRANKFURT DE FRANKFURT DE AUGSBURG DE AUGSBURG Received at terminal Shipped from terminal Received at terminal Delivered My delivered consignments ACTIVETRACINC PEA BON EC 0357372 Go My Services Consignment tracking Status date 19 11 2010 19 11 2010 20 09 00 22 11 2010 09 47 00 22 11 2010 19 36 00 23 11 2010 01 01 00 23 11 2010 15 37 24 Status date 19 11 2010 20 09 00 22 11 2010 09 47 00 22 11 2010 19 36 00 23 11 2010 01 01 00 23 11 2010 15 34 00 16 7 Pre configured reports It is possible to run two pre configured reports called My consignments in transit and My delivered consignments by clicking on the respective fields in the red toolbar at top of page ACTIVETRACINC My consignments in transit My delivered consignments My Services ASA BON EC 0357372 Go DHL ACTIVETRACING Enter your search criteria to get the current stat
9. 51 FR 13722 MARIGNANE CEDEX BCN EC 0357435 Received at terminal 23 11 2010 iy eptional cases when there s no pickup date given the consignment creation date is taken into account qa 1 WO 18 19 20 21 22 30 40 50 60 67 p Amount of consignments 1000 page 20 of 67 search with customer number all 12 This page is always displayed when more than one consignment fit your search criteria Here you have the following handling options Consignment details When you click on the order code or the Consignment details icon to the far right of the respective consignment you will automatically be carried forward to the consignment details page Here you can gather further information such as the status history amp POD if available Forward backward With the buttons next page and previous page you can navigate through the consignments that fit your search criteria Sort By clicking on the headers of each column you can sort the content of the whole table by each field in ascending or descending order Initially the table is sorted in descending order by the pick up date This is the sort icon amp Filter To reduce the number of consignments you can set the filter below each header gt This is the filter icon You can drag one or more column headers into the respective field at the bottom right of the page ACTIVETRACING My consignments in transit My delivered consignments
10. Usermanual Active Tracing 3 3 Complete chain of consignment tracking and paperless proof of delivery gnaw __ Table of contents UPR RON AA An nedeawlededateemeestact 3 nn eecceen cece ci obec eeece se sece E tu ceeeso ecto 4 A A pe ceence aa chee acme eect eee aera 5 cS LOJI ne ae me ee o SN PI E 7 4 Consignment MU ON cette cae eran ae icles aah reaa ee tse 9 De Consignment MNS sissies force pec ey cis 12 Consignment details aa 15 Ta Pre configured TD ines 17 8 MYAG T profile ser ere ee iia 18 oo en ee ee E ee err 20 Introduction Dear Active Tracing user We wish to provide you with useful information about our new Tracking amp Tracing system the Active Tracing myACT In particular we would like to inform you on how to e log in to Active Tracing e look up consignments with myACT e setup your personal profile Using Active Tracing with your personal profile can make your consignment search even more efficient and easy In addition to this manual more information can be found online in the myACT help pages or with a demo user account For optimal use of Active Tracing Java script should preferably be activated on your computer The pages display one or more of the icons at the top right section as shown below e Online help oe Download Excel file fin Column configuration The column configuration can generally be used for all consignment lists but will
11. ave clicked the Register button it is no longer possible to click the delete button for altering the entries because your details have already been stored in the system In such case you must alter your Active Tracing profile See details in section 8 myACT profile After having clicked on the Register button a new page will appear containing the details you have entered and informing you in red script at the bottom of the page that your registration has been saved in the system The registration is processed by the DHL Service Desk who will send you an e mail informing you of the activation After having received this e mail you can log in with your user name and password For the usage of myACT you need a DHL account number our Service Desk will configure your account number s regarding your contact details Only business customers will have such an account number due to this myACT is not available for end customers 3 Login After having clicked on the field login myACT on the front page the Login page will appear The Login page is the gateway to Active Tracing You can log in with your user name and your password If you still need to register see below the login function will be available to you immediately after your account is activated Once you have pressed the button Login you will be carried forward to the Consignment search page For registration clic
12. detail Filter to reduce selection To na set Most recent 1000 consignments are dist d lfnec y up another pickup Pickup date Reference Consignee city DHL Order code Last status Status date Details wy va Y vay va y va Y va Y Pickup date from 19 11 2010 14909852 DE 86462LANGWWEID FORET BCN EC 0357372 Delivered 23 11 2010 g 29 05 2010 A 19412010 14909730 DE 31275LEHRTE BCN EC 0357373 Delivered 24 11 2010 p ECKA Gale LE 29 11 2010 14941 2010 14916085 DE 57234 WILNSDORF BCN EC 0357374 Delivered 23 11 2010 J 19 11 2010 44917010 CH 8580 AMRISVVIL BCN EC 0357375 Delivered 23 11 2010 Ly 19 11 2010 14917571 _DE 60386 FRANKFURT BCN EC 0357377 Delivered 23 11 2010 J 19 11 2010 14917575 DE 74076 HEILBRONN BCN EC 0357378 Delivered 23 11 2010 Ly Filt ilter 1941 2010 14917560 DE 60386 FRANKFURT BCN EC 0357380 Delivered 23 11 2010 j Drop col 19 11 2010 14917558 DE 85098 GROSSMEHRING BCN EC 0357382 Delivered 23 11 2010 Y 19 11 2010 14917009 DE 71701 SCHMEBERDINGEN BCN EC 0357385 Delivered 23 11 2010 J 19 11 2010 14919219 FR 95706 ROISSY CD BCN EC 0357434 Delivered 24 11 2010 iy 19 11 2010 14917956 DE 85098 GROSSMEHRING BCN EC 0357437 Delivered 23 11 2010 iy z 7 Consignment tracking 1911 2010 14920838 DE 85098 GROSSMEHRING BCN EC 0357442 Delivered 23 11 2010 Ly 19 11 2010 196662 FR 31100 TOULOUSE BCN EC 0357436 Delivered 25 11 2010 iy 19 11 2010 14917007 CZ 56601 VYSOKE MYTO BCN EC 0357383 Delivered 26 11 2010 Ly 19 11 2010 149179
13. ely carried forward to the consignment details In the field Package ID DHL License Plate you can enter the Package ID DHL License Plate Click on the field track After a successful search you are immediately carried forward to the consignment details The consignment identification number Consignment ID is always unique The Reference was assigned by you to the consignment and may not exceed 35 characters The DHL Order Code Consignment ID is allocated by the DHL Transport Management System A consignment may consist of more packages than one Each package is given a Package ID License Plate With the extended search see page shown below you can search for multiple consignments over a period of time according to your own search criteria entered manually or by way the drop down menus Enter the dates manually DD MM YYYY or use the calendar function click on the small fields to the right of the calendar boxes In the drop down menu All customer no you can use the pre set selection for all customer numbers where the search will be undertaken for all customer numbers To narrow down your search you can use the drop down function and select only one customer number for your search There is also the possibility of grouping customer numbers according to specific search criteria as the NonFood item in the example display below Please note this grouping can only be done by DHL Ex
14. es of your consignments The consignment data is available for the last six months Consignment Search Extended Search dick to reed more All customer no vw Customer number EXTRA SECURITY AND SAFETY All countries le All countries Y Country of origin Country of destination 29 05 2010 E 29 11 2010 Pickup date until Pickup date fram The report My consignments in transit will display a consignment list of all your shipments not yet with a status Delivered Similarly the report My delivered consignments a consignment list of all your delivered shipments should be available As described in Section 5 Consignment List the results of these reports can then be filtered or downloaded to Excel 17 8 myACT profile You can retrieve your personal profile after logging in After clicking on the item my Services in the red toolbar a drop down list will appear from which you need to select MyACT profile ACTIVETRACINC My consignments in transit My delivered consignments AS BON EC 0357372 Go DHL ACTIVETRACING gt gt MyAcT profile Enter your search criteria to getthe current states of your consignments The consignment data Ts avalante TO gt e gt i Extended Search r dick to read more EXTRA SECURITY AND SAFETY DHL Order code Consignment ID DHL Package ID DHL License Plate Only one field is mandatory
15. h could be your e mail address and select a password The password must have a minimum of six characters containing letters and numbers The password is case sensitive which means that small and capital letters need to be observed You have to repeat the password to double check that no typing errors are made To set up Active Tracing correctly it is necessary to have your company details name address e mail etc The language can be pre defined to be English French or German via the drop down menu in the centre of the page or by clicking on the respective language field at the top right corner of the page The current page will then be reloaded in the selected language version Please note that when you select the language via the drop down menu in the centre of the page the change will be saved in your user profile and each time you log in the texts will appear in the language selected by you When you select the language by clicking on the respective language field at the top right corner of the page this will only be valid for the current session and the next time you log in the pages will appear in the language version of your user profile After you have completed your entries and found them to be correct click on Register If you want to change your entries before having clicked on Register you can click the delete button and the entries will be cancelled so that you can enter your details again Once you h
16. he name of the recipient will also be visible here Consignment details such as the number of packages and pallets weight location of shipper and consignee are listed The consignment number and order code are also indicated here these are often necessary to communicate with our terminals Consignment tracking data shows the status history with dates times and terminal location of each tracking event This information lets you know which terminal was responsible for which status information By clicking on terminal name an extra window will open with the details address telephone number of the terminal for further requests 15 e Proof Of Delivery if available will be displayed as a small preview image If you click on this POD signature image the full size POD will be shown in a new window Alternatively if you click on the printer icon ePOD printable version next to the small POD image only visible if an ePOD is available you will have the option to open or save the POD as a PDF file If you click on the printer icon printable version at the top of the page you have the option to open save print a PDF with all information displayed on screen including the POD digital signature if available In addition to this you have the option to get a package list of a consignment and the package level tracking history If you click on the tab Package details the following screen will be displayed where you can
17. k on the registration myACT field and the Registration will open ACTIVETRACING Shipment tracking Services shipment O O O co DHL ACTIVETRACING Th onality of the application M T are available for registered users only Please enter your user name and Additional information low this link gt registration MyAcT gt password forgotten MyAcT Login username Should you have forgotten your password click on the password forgotten field and the page shown below will appear oe ACTIVETRACING Consignment tracking Services Consignment 1 MM Go DHL ACTIVETRACIN 0 You have forgotten d 1 o problern Justfill out your user name and click on the button send password and you will e mail password forgotten username mandatory send password Enter your user name and click on the button send password and the password will be sent by e mail to the e mail address registered in your profile This is a temporary password After logging in with the temporary password the following screen will appear requesting you to change this password The new password must have at least six characters containing letters and numbers Please note that the password is case sensitive meaning that small and capital letters need to be observed You have to repeat the new password to double check that no typing errors are made ACTIVETRACING F DHL ACTIVETRACING Co
18. tended Search All customer no My consignments in transit My delivered consignments 84522666 ShipperNo1 3138175 Shi No2 DHL ACTIVETRACING 2633212 ShipperNo3 NORE Aen NonFood r Enter your search c riteria to get the current states of your consignments The cons months 20 03 2010 Shipment created from Shipment created unti Consignment Search Extended Search All customer no All countries All countries y Country of origin Country of destination 10 05 2010 z 10 11 2010 Pickup date from Pickup date until DHL EUROCONNECT 10 With Active Tracing you do not need to fill in your customer number because it has already been allocated by DHL when setting up the user profile It can be selected via the drop down menu The countries of origin and destination are also selected from the drop down menus The pick up dates from until can be entered manually or by using the calendar Please note that DHL store consignment data for a period of six months 11 5 Consignment list As an initial search result the consignment list will be shown Click on the icons at the top right corner of the list for the following Download list as Excel file Column configuration Online help te Details My consignments in transit My delivered consignments My Servici gt DHL ACTIVETRACING Click to Pickup date period pand
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