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Gateway 920 Server User Manual

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1. PS 2 keyboard PS 2 mouse USB 4 Serial VGA Parallel RJ 45 LAN 3 5 inch diskette CD ROM CD R or DVD ROM 250 W ATX power connector Supports Windows 2000 Server Windows Server 2003 Compatible with Windows NT Novell NetWare 6 FCC Class B UL cUL System board specifications System board specifications Processor Chipset Memory PCI device slot VGA LAN Super 1 0 ROM Supports a single FC PGA2 Intel Pentium 4 or Intel Celeron CPU 478 pin socket 533 MHz system bus On board VRM 9 0 ServerWorks GC SL 533 MHz and 400 MHz FSB 200 MHz and 266 MHz registered ECC DDR SDRAM Thin IMB chipset to chipset connection 2 ATA 100 IDE channels primary and secondary 1 ATA 66 IDE channel tertiary 4 USB 1 1 ports 2 front 2 rear 64 bit 33 MHz PCI bus Four DIMM slots Supports up to 4 GB registered PC2100 DDR SDRAM ECC support 3 3V 64 bit 33 MHz PCI slots 4 3 3V 32 bit 33 MHz PCI slot 1 On board VGA and NIC 32 bit On board ATI Rage XL 32 bit 33 MHz PCI interface 8 MB SDRAM On board Intel 82540EM 32 bit 33 MHz PCI interface 10 1001000 Ethernet National Semiconductor PC87414 LPC interface Diskette PS 2 keyboard and mouse Parallel port ECP EPP Serial port Flash BIOS AMD AM29F004BT 70 4 MB 64KB x 8 83 Appendix A Server Specifications ACPI ACPI compliant Supports SO S1 S4 and S5 Hardware Mo
2. 0000 eee eens 64 Telephone suppott 5 i e ex REDDE ux ERR eG ae base xu 65 Tutoringiand training edem Remensis 66 Safety guidelines cies ook yet Pure Lb bok aed oye obe J pt ipeum 67 Error M SSageS inel uA bee sees aa ea IEGAAUIMY EG REUS Rude Eme d 68 Troubleshooting a vier RUP Vere EE euer Eu owe ees 70 FIISU SOS cese e E ER S WERDE AM EE E edic 70 Battery replacement 600 cee eh 70 Beep codes d d vb Ede be hb b ele 4 cating E e tea bets 71 BIOS s eae aula wh eee nr sex ote den as dre ec it od tatis ets Pees 72 CD or DVD drive deer Retention teg Nae e d cs 73 Diskette drive osi cede eR Lex eSCPLELLEARAVESETALES DG ris 73 Expansion Cards srst fake mead Sale Mente oe ed ER E KAT AUPRLR M deal Rs 74 Hard drive cing aay oar e NE ERR Ee ee ole DE ea ies ee 74 Menek serrare rnn chee ear nara a eet oa GI ay he ahah ERE ARTS ated eres 76 Keyboard essere dow heya n n ete E the BETA TRAP d We SEES 77 Memory sted ah ee heno EPOD GOV agi tau Rises EENE TM ERU 77 Modem telephone dial up 00 0 0 cee eee 77 MONITOR 2 do ck cd buche Rete ares a PIR Sig MEE 79 POW 3s ipua a he eke dete fare ee wie SE ee ee eee dak 80 Processor a cate ue er MEPLEERE Agata we ere de pee E LE ee nats Ae 80 A Server Specifications ccc cece eee eee 81 System specifications ssena uaa 82 System board specifications llis 83 Hardware monitor specifications llle 84 Temperature sensor
3. Server security To prevent unauthorized use of the server you can set BIOS startup passwords Using BIOS security passwords Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility After you create a supervisor password you can set up a user password to prevent unauthorized access to the server You can m Enter either password to finish starting the server m Enter the supervisor password to access the BIOS Setup utility For information about resetting BIOS passwords see Bypassing the BIOS passwords on page 61 gt To set the BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu 20 System administration 3 Select the password to set according to the following table Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be cleared To clear the passwords see Bypassing the BIOS passwords on page 61 User password The supervisor password must be set up before a user password can be set To control access to the server set a user password The supervisor can set the level of access granted to the user password The user password access levels are No Access User cannot access the BIOS Setup utility Limited
4. Gateway 920 Server user squide Customizing Troubleshooting Q Gateway Contents 1 Checking Out Your Gateway Server 1 ELODE zoe cUb d hi soie AH tfc oM c tec tct Mac tuta UNUM EM cr e 2 Back xu ate het RW ero ee E EP e edu aep erede 3 System Hoard 5 b odes stats eM Quiero BIB E e uod ae Ec Ub le deus 4 Getting Help neice ce oe ee ee dee e Re A ERRAT m E 5 Server Companion CD 0 0 00 c ete 5 Gateway Web site 6 0 0 0 tees 5 Telephone support 0 eee tees 5 2 Setting Up Your Server 2200 e eee eee 7 Setting up the hardware 0 00 anaana naea 8 Protecting from power source problems 000 0c cece eee eee eee 9 Starting your server 0 0 c eee 10 Understanding the power on self test llle else 11 Turning off your server 0 0 0 ren 12 Setting up the operating system 0 ccc sees 13 3 Maintaining Your Server usuullesesseese 15 Caring for your server i i e Re Rp Re I pe goce ERR UR RR ee 16 Cleaning your server 000 ccc lh hr 16 Preparing for system recovery lllleeeeee ens 19 Recording the BIOS configuration 00 ccc eee 19 System administration suasa aaua 20 Gateway Server Manager 000 e cette 20 Server security i suisses obese Sig ate dee hye PESE M d 20 Using your Server Companion CD sasaaa aeaea 22 4 Installing Compone
5. 0375h 0376h 0377h 0378h 037Fh 03B4h 03Bah O3BCh O3BFh 03COh O3CFh 03D4h O3DAh O3E8h O3EFh 90 Resource Advanced Power Management Status Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 DMA Controller 2 Clear NPX error x87 Numeric Coprocessor Video Display Controller Secondary Fixed Disk Controller IDE Primary Fixed Disk Controller IDE Game I O Port Serial Port A Serial Port B Parallel Port 3 Serial Port B Serial Port B Serial Port B Secondary Diskette Secondary IDE Secondary IDE Diskette Parallel Port 2 Monochrome Display Port Parallel Port 1 Primary Video Display Controller Color Graphics Controller Serial Port A Address O3FOh O3F5h O3F6h O3F7h O3F8h O3FFh 0400h 043Fh 04D0h 04D1h 0678h 067Ah 0778h 077Ah 07BCh 07BEh OCAO CA3h OCF8h OCF9h OCFCh 46E8h Memory map Address Range hex 0 to O7FFFFh 0A0000h to OBFFFFh 0C0000h and ODFFFFh OE0000h to OFFFFFh OE0000h to OEFFFFh FC000000h to FFFFFFFFh Electronic specifications Resource Diskette Controller Primary IDE Sec Diskette Serial Port A Primary DMA Controller 1 Extended Mode Registers Interrupt Controllers 1 and 2 Control Register Parallel Port ECP Parallel Port ECP Parallel Port ECP BMC Registers PCI CONFIG ADDRESS Register NBX Turbo and Reset control PCI CONFIG DATA Register Video Display Controller Amount Function 640 KB
6. User can change only the date and time View Only User can see all settings but cannot change them Full User can change every setting except the supervisor password Passwords can be cleared To clear the passwords see Bypassing the BIOS passwords on page 61 4 Type the password and press ENTER then type it again and press ENTER 5 Save your changes then close the BIOS Setup utility 21 Chapter 3 Maintaining Your Server Using your Server Companion CD You can use your Server Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your Server Companion CD 22 Installing Components Read this chapter to learn how to Open and close the server case Install drives Install memory modules Install expansion cards Replace the processor Replace the power supply Replace the system board Replace the rear case fan Replace the CMOS battery You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Technical Support 23 Chapter 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set
7. and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object D into the vent holes of the power supply Avoid static causing surfaces such as carpeted floors plastic and packing foam Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 25 Chapter 4 Installing Components Opening the server case Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Warning For correct cooling and air flow always reinstall the side panel before you turn on the server Operating the server D without the cover in place can damage server components gt To open the server case 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Turn off the server then disconnect the power cord and all other cables conn
8. even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click itl Learn 9 Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark o
9. user 20 PCI card slot 4 PCI expansion card see card PCI interrupt routing 93 ports see connections POST power on self test 11 power auxiliary connector 4 BIOS Setup utility 56 101 button 2 10 12 cord connector 3 LED 2 10 line conditioners 9 main connector 4 protecting from surges 9 114 source problems 9 static electricity 25 troubleshooting 80 uninterruptible power supply UPS 9 power supply installing 45 replacing 45 uninterruptible 9 power on self test 11 processor fan connector 4 heat sink 42 installing 42 location 4 replacing 42 troubleshooting 80 R RAM see memory rear fan connector 4 recovering BIOS 57 release latches 3 removing see installing replacing see installing resources I O addresses 88 interrupts 92 memory map 91 RJ 45 jack 3 S safety general precautions 8 103 guidelines for troubleshooting 67 static electricity 25 screen cleaning 17 troubleshooting 79 SD RAM see memory security set passwords 20 setting up in BIOS 20 supervisor password 20 system 20 user passwords 20 using password 20 Security menu BIOS Setup utility 56 101 serial number 3 64 serial port 3 Server Companion CD 5 22 setting up hardware 8 operating system 13 safety precautions 8 16 103 Setup utility see BIOS Setup utility slots card 4 memory 4 processor 4 specifications electronic 88 environmental 86 finding 81 95 hardware monitor 84 system 82 system board 83 temperat
10. DOS region base system memory 128 KB Video or SMM memory 128 KB Expansion card BIOS and buffer area 128 KB System BIOS 2 MB Extended system BIOS 64 MB PCI memory space 91 Appendix A Server Specifications Interrupts The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the I O controller I O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupt IRQ Description 0 oO o N O a A O N ek O 12 13 14 15 92 8254 timer Keyboard controller Cascade Serial port Serial port Unassigned Diskette controller Parallel Real time clock ACPI SCI USB Third IDE Mouse controller System interrupt FERR Primary IDE Secondary IDE PCI interrupt routing PCI interrupt routing in PIC mode Electronic specifications Device Interrupt A Interrupt B Interrupt C Interrupt D USB PCI IRQ 5 Intel 82540EM PCI IRQ 1 Rage XL PCI IRQ 0 PCI slot 1 PCI IRQ 2 P
11. all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include 16 A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD or DVD drive cleaning kit Caring for your server Cleaning tips m Always turn off your server and other peripheral devices before cleaning any components Warning When you shut down your server the power turns off but some electrical current still flows through your server To D avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server m Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the ke
12. at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical sho
13. front of the case until the lock icon is visible Lock icon 15 Follow the instructions in the drive s documentation to connect the drive cables 34 www gateway com Installing drives 16 it you removed the front cover replace it 17 Follow the instructions in Closing the server case on page 28 n Installing a hard drive Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives and drives connected to the third IDE connector should be ATA66 drives gt To install a hard drive 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Follow the instructions in Opening the server case on page 26 3 If you are replacing a hard drive disconnect the old drive s cables 4 Slide the drive release latch toward the open side of the case www gateway com 35 Chapter 4 Installing Components 5 If you are replacing a hard drive slide the old drive out of the drive bay 6 Set any jumpers on the new drive See the drive s documentation for further instructions 7 Slide the new drive in then slide the release latch toward the inside of the case 36 www gateway com Installing drives 8 Follow the instructions in the drive s documentation to connect the drive cables 9 Follow the instructions in Closing the server case on page 28 gateway com 37 Chapter 4 Installing Components Installing memory When you upgrade yo
14. hardware monitor specifications 84 heat sink installing 42 help 5 telephone support 64 tutoring 66 l I O addresses 88 IDE BIOS configuration 98 connectors 4 drive configuration 29 installing add in card 40 battery 52 card 40 case fan 50 CD or DVD drive 30 cover panel 26 drives 29 expansion cards 40 hard drive 35 heat sink 42 memory 38 PCI card 40 power supply 45 processor 42 system board 47 Internet connection troubleshooting 76 interrupts PCI routing 93 system 92 intrusion switch 4 IRQ assignments 92 J jacks see connections jumper 4 BIOS Reset 59 Bypass Password 61 locations 4 K Kensington lock slot 3 keyboard cleaning 17 port 3 troubleshooting 77 L LAN jack 3 line conditioners 9 lock Kensington 3 M Main menu BIOS Setup utility 56 98 maintenance cleaning 16 cleaning case 16 cleaning keyboard 17 cleaning screen 17 Gateway Server Manager 20 general guidelines 16 recording BIOS configuration 19 master boot record 76 memory installing 38 map 91 slot location 4 troubleshooting 77 messages 68 Microsoft Certificate of Authenticity 3 modem connection speed 78 troubleshooting 77 113 monitor cleaning 17 port 3 troubleshooting 79 motherboard see system board mouse port 3 N network jack 3 NIC jack 3 non technical support Accounting 65 Sales 65 Warranty 65 O opening case 26 operating system setting up 13 P parallel port 3 password bypassing 61 supervisor 20
15. in Preventing static electricity discharge on page 25 6 Follow the instructions in Opening the server case on page 26 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Battery 52 10 11 12 13 14 Replacing the CMOS battery Place the edge of a small flat head screwdriver under the battery and lift the battery up until it comes out of the socket Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place Follow the instructions in Closing the server case on page 28 Turn on the server Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Restore any BIOS settings that you wrote down in Step 4 Save all your settings and close the BIOS Setup utility 53 Chapter 4 Installing Components 54 www gateway com Using the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their factory defaults Bypass the BIOS passwords 55 Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is
16. more information see Installing a hard drive on page 35 m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system 74 Troubleshooting You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 76 Your server does not recognize an IDE drive m Make sure that the IDE connectors are enabled in the BIOS Setup utility For more information see Using the BIOS Setup Utility on page 55 m Reinstall the device driver For more information see Using Your Server Companion CD m Use GWScan to test the hard drive For more information see You need to troubleshoot an IDE hard drive on page 76 W Open your server and make sure that the IDE cable is connected to both the system board IDE connector and the hard drive connector For more information see Installing a hard drive on page 35 Your server does not recognize a SCSI drive m Make sure that the SCSI controller is enabled in the BIOS Setup utility m Reinstall the device driver For more information see Using Your Server Companion CD m Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation m Run SCSI V
17. requirement Canada Industry Canada IC Unintentional emitter per ICES 003 106 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenan
18. start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working B To record your BIOS configuration 1 Print the appendix for BIOS Settings in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout 19 Chapter 3 Maintaining Your Server System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway Server Manager you can run system management tasks which are triggered by certain events or conditions Printed documentation comes with the Gateway Server Manager CD You can find additional documentation in the program s online help
19. test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes 1 Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device Several POST routines issue a POST terminal error and shut down the system when they fail Before shutting down the system the terminal error handler sounds a beep code one long tone and a series of short tones that identifies the test point error If POST completes normally the BIOS issues one short beep before passing control to the operating system Beeps X Description Troubleshooting steps The memory refresh circuitry onthe Reseatthe memory or replace with modules system board is faulty you know are good Parity error in the first 64 KB of Same as for 1 beep memory 71 Chapter 6 Troubleshooting Beeps Description 3 Memory failure in first 64 KB 4 Memory failure in first 64 KB of memory or Timer 1 on the
20. your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are 24 A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in the server Prevent D ESD damage by following ESD guidelines every time you open the server case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power D cord and modem cable before opening the server case Before working with server components follow these guidelines Turn off the server then unplug the power cord and all other cables Press the power button to drain any residual power from the server Wear a grounding wrist strap available at most electronics stores
21. 00 feet 305 meters 10 000 feet 3 048 meters maximum Operating wet bulb Not to exceed 91 4 F 33 C with diskette drive or hard drive Non operating 9596 relative non condensing at 86 F 30 C Operating 2 0 g 11 msec sine Packaged Operational after 30 inch free fall cosmetic damage might occur 100 120 V 6 5 A 50 60 Hz 220 240 V 3 5 A 50 60 Hz Video specifications Video specifications Full AGP side band signalling 3D graphics multimedia and windows accelerator DDC 2B support 3D texture mapping engine Digital video engine DirectDraw support Direct 3D support Integrated 230 MHz DAC 8 MB memory Resolution support Refresh Rate Hz Resolution 43 60 66 70 72 75 76 85 90 100 640 x 480 x x x x x 800 x 600 x x x x x 1024 x 768 x x x x x 1280 x 1024 x x x x 1600 x 1200 x x x x 87 Appendix A Server Specifications Electronic specifications System I O addresses The following table shows the location in I O space of all directly I O accessible registers 88 Address 0000h 000Fh 0010h 001Fh 0020h 0021h 0022h 0023h 0024h 0025h 0026h 0027h 0028h 0029h 002Ah 002Bh 002Ch 002Dh 002Eh 002Fh 0030h 0031h 0032h 0033h 0034h 0035h 0036h 0037h 0038h 0039h 003Ah 003Bh 003Ch 003Dh OO3Eh 003Fh 0040h 0043h 0044h 004Fh Resource DMA Controller 1 DMA Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller
22. 1 Interrupt Controller 1 Super I O Index and Data Ports Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Programmable Timers Electronic specifications Address Resource 0050h 0053h Programmable Timers 0054h 005Fh 0060h 0064h Keyboard Controller 0061h NMI Status and Control Register 0063h NMI Status and Control Register 0065h NMI Status and Control Register 0067h NMI Status and Control Register 0070h NMI Mask bit 7 and RTC Address bits 6 0 0072h NMI Mask bit 7 and RTC Address bits 6 0 0074h NMI Mask bit 7 and RTC Address bits 6 0 0076h NMI Mask bit 7 and RTC Address bits 6 0 0071h RTC Data 0073h RTC Data 0075h RTC Data 0077h RTC Data 0080h 008Fh DMA Low Page Register 0090h 0091h DMA Low Page Register 0092h System Control Port A PC AT control Port 0093h 009Fh DMA Low Page Register 0094h Video Display Controller 00AO0h 00A1h Interrupt Controller 2 00A4h 00A15 Interrupt Controller 2 00A8h 00A19 Interrupt Controller 2 O0Ach 00Adh Interrupt Controller 2 00BOh 00B1h Interrupt Controller 2 00B2h Advanced Power Management Control 89 Appendix A Server Specifications Address 00B3h 00B4h 00B5h OOB8h 00B9h OOBCh 00BDh O0COh OODFh OOFOh OOF8h OOFFh 0102h 0170h 0177h 01FOh 01F7h 0200h 0207h 0220h 022Fh 0238h 023Fh 0278h 027Fh O2E8h O2Efh O2F8h O2FFh 0338h 033Fh 0370h
23. 4 INTA amp INTC Slot 4 INTB amp INTD Slot 5 INTA amp INTC Slot 5 INTB amp INTD Additional specifications Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 95 Appendix A Server Specifications 96 www gateway com BIOS Settings You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed in this appendix For a complete list of viewable BIOS settings run the BIOS Setup utility gt To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information D 97 Appendix B BIOS Settings BIOS menu BIOS submenu Main Advanced SuperlO Configuration IDE Configuration IDE Configuration Primary IDE Master IDE Configuration Secondary IDE Master 98 Setting Value System Time System Date Serial Port1 Address IRQ Parallel Port Address Parallel Port IRQ Parallel Port Mode ECP Mode DMA Channel On board PCI IDE Controller Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Hard Disk Write Protect
24. CI IRQ 3 PCI IRQ 2 PCI IRQ 3 PCI slot 2 PCI IRQ 4 PCI IRQ 6 PCI IRQ 4 PCI IRQ 6 PCI slot 3 PCI IRQ 7 PCI IRQ 8 PCI IRQ 7 PCI IRQ 8 PCI slot 4 PCI IRQ 9 PCI IRQ 10 PCI IRQ 9 PCI IRQ 10 PCI slot 5 PCI IRQ 11 PCI IRQ 12 PCI IRQ 11 PCI IRQ 12 PCI interrupt routing in APIC mode 10 APIC Entry INTIN O INTIN 1 INTIN 2 INTIN 3 INTIN 4 INTIN 5 INTIN 6 INTIN 7 INTIN 8 INTIN 9 INTIN 10 INTIN 11 INTIN 12 10 APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC ISA IO APIC Interrupt Source IRQ 0 INTR IRQ 1 IRQ 2 SMI IRQ 3 IRQ 4 IRQ 5 IRQ 6 IRQ 7 IRQ 8 IRQ 9 IRQ 10 IRQ 11 IRQ 12 93 Appendix A Server Specifications 94 IO APIC Entry INTIN 13 INTIN 14 INTIN 15 INTIN O INTIN 1 INTIN 2 INTIN 3 INTIN 4 INTIN 5 INTIN 6 INTIN 7 INTIN 8 INTIN 9 INTIN 10 INTIN 11 INTIN 12 INTIN 13 INTIN 14 INTIN 15 10 APIC ISA IO APIC ISA IO APIC ISA IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC PCI IO APIC Interrupt Source IRQ 13 IRQ 14 IRQ 15 VGA Rage XL INTA NIC Intel Kenai 32 Slot 1 INTA amp INTC Slot 1 INTB amp INTD Slot 2INTA amp INTC Unused Slot 2INTB amp INTD Slot 3 INTA amp INTC Slot 3 INTB amp INTD Slot
25. Intel Celeron processor The server automatically detects the processor each time you turn on the server Whenever you install a new processor you should first install the most current version of the BIOS For more information see Updating the BIOS on page 57 G Warning A heat sink must be installed on the processor Installing a processor without a heat sink could damage the D processor Warning The processor and heat sink may be hot if the computer has been running Also there may be sharp edges on the D heat sink Consider wearing protective gloves gt To replace the processor 1 Install the most current BIOS version For more information see Updating the BIOS on page 57 2 Follow the instructions in Preventing static electricity discharge on page 25 3 Follow the instructions in Opening the server case on page 26 42 Replacing the processor 4 Unplug the heat sink s cooling fan from the system board 5 Press down on the heat sink locking lever on each side push them slightly away from the heat sink then lift the levers out of the way 6 Remove the heat sink Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor If removing the heat sink also pulls the processor out of the processor socket the processor should still be undamaged Continue with the procedure www gateway com 43 Chapter 4 Installing Components f Press down on the
26. N 920 SYS GDE R4 10 03 8509630
27. Removable Devices ATAPI CD or DVD ROM Drives Setting Value VGA 2 5V Vdd IMB 1 5V Remote Access AC Power Failure Power Button Mode 1st Boot Device 2nd Boot Device 3rd Boot Device 1st Hard Drive 2nd Hard Drive Removable Dev 1st ATAPI CD or DVD ROM Supervisor Password User Password 101 Appendix B BIOS Settings 102 www gateway com Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and D damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface 103 Appendix C Safety Regulatory and Legal Information The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set
28. Tertiary IDE Channel mode Type LBA Large Mode Block Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Type LBA Large Mode BIOS menu BIOS submenu IDE Configuration Secondary IDE Slave IDE Configuration Floppy Configuration On Board Devices Configuration PCIPnP Configuration Setting Value Block Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Type LBA Large Mode Block Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Floppy A On Board LAN On Board PCI VGA Legacy USB Support PCI Slot 1 IRQ Preference PCI Slot 2 IRQ Preference PCI Slot 3 IRQ Preference PCI Slot 4 IRQ Preference 99 Appendix B BIOS Settings BIOS menu BIOS submenu Setting Value PCI Slot 5 IRQ Preference Boot Settings Bootup Num Lock Configuration Event Log Event Log Area Configuration Event Log Data Event Logging ECC Event Logging Clear All Event Logs System Health Case Status Monitoring Hardware Current CPU1 Temp Current System Temp Current CPU Fan Speed Current System Fan 1 Speed Current System Fan 2 Speed System Health VTT Monitoring Hardware Voltage Monitoring Vcc 12V Vcc 5V Vcc 3 3V Vcc 2 5V CPU Vcore LAN 1 5V Vcc 5V Standby Vcc 3 3V Standby 100 BIOS menu Power Boot Security BIOS submenu Remote Access Configuration Boot Device Priority Hard Disk Drives
29. advanced settings for your specific network Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 68 and Beep codes on page 71 for troubleshooting information 11 Chapter 2 Setting Up Your Server Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure gt To turn off the server 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button 2 If your server did not turn off automatically press the power button If nothing happens when you press the power button press and hold it for five seconds and the server will turn off Warning The power button on the server does not turn off server AC power To remove AC power from the server you must D unplug the AC power cord from the wall outlet or power source The power cord is considered the disconnect device to the main AC power Warning If you routinely turn off your server daily or weekly do not unplug the server or use the On Off switch on the UPS D Regularl
30. anada 65 Chapter 6 Troubleshooting Tutoring and training Gateway s Technical Support professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Service description For more information In store training Our friendly and knowledgeable software www gateway com country at Gateway trainers can teach you how to use the stores Internet and the most popular software programs including Microsoft Word Excel and PowerPoint Gateway A variety of courses and tutorials are www gateway com training Learning available on CD Select from several Libraries easy to use learning libraries Online training More than 450 online courses are www learnatgateway com from available from Learn Gateway All you LearnQ Gateway have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer 66 Safety guidelines Safety guidelines While troubleshooting your server follow these safety guidelines m Never remove the side panel while your server is turned on and while the modem cable and the power cord is connected m Donotattemptto open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty m Make sure that you are groun
31. ay Sales visit accessories gateway com For more information on contacting technical support see Telephone support on page 64 Chapter 2 Setting Up Your Server Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS if you are using one is turned on m Make sure that all cables are firmly connected to the correct ports and jacks on the back of the server Warning When you connect peripheral devices to the server make sure that your server and devices are turned off and the D power cords are unplugged D To start the server 1 Press the power button Power button When the power It means button LED is Green The server is turned on Orange The server is in Standby Off The server is turned off 10 www gateway com Starting your server If nothing happens when you press the power button m Make sure that the power cord is plugged in securely and that your UPS if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or UPS and turned on You may also need to adjust the monitor s brightness and contrast controls 2 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring
32. been set and you do not know it you may be able to reset the password through system board jumper settings For more information see Bypassing the BIOS passwords on page 61 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 77 for a possible solution Memory size error W Restart your server then press and hold F2 to open the BIOS Setup utility Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 76 System Event Log Full m Clearthe event log To clear or view the event log restart your server then press and hold F2 to open the BIOS Setup utility Select the Advanced menu then select the Event Log Control menu 69 Chapter 6 Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power If you use a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device If an
33. ce facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 107 Appendix C Safety Regulatory and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need
34. charge on page 25 2 Follow the instructions in Opening the server case on page 26 30 Installing drives 3 If you are replacing a drive go to Step 6 OR If you are adding a new drive press in on the two front cover release tabs then swing the front cover away from the server and remove the cover 4 Press the drive bay face plate release tab then swing the faceplate away from the front cover and remove the face plate up www gateway com 31 Chapter 4 Installing Components 5 Remove the shield for the bay into which you are installing the new drive Shields 6 1f you are replacing a drive disconnect the drive cables f If there is a shipping thumbscrew installed next to the drive release latch remove the thumbscrew Shipping thumbscrew 32 www gateway com Installing drives 8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible Unlock icon 9 1f you are replacing a drive slide it forward and out of the drive bay 10 set any jumpers on the new drive See the drive s documentation for further instructions 11 siide the new drive into the drive bay 12 Move the release latch to the right about 1 4 inch 6 mm www gateway com 33 Chapter 4 Installing Components 13 Align the drive s screw holes with the release latch s locking tabs Locking tabs Drive screw holes 14 Slide the drive release latch toward the
35. ck always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord 104 Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However the
36. creen 17 servers 16 tape drive 18 closing case 28 CMOS battery see battery conditioner line 9 connections 111 auxiliary power 4 diskette drive 4 front panel 4 IDE 4 intrusion switch 4 keyboard 3 LAN 3 lock slot 3 main power 4 monitor 3 mouse 3 network 3 parallel 3 power cord 3 processor fan 4 rear fan 4 serial 3 USB2 3 4 VGA 3 cover panel closing 28 release latch 3 removing 26 D DDR SDRAM see memory device drivers installing 22 diskette drive connector 4 installing 30 location 2 replacing 30 troubleshooting 73 display troubleshooting 79 documentation Gateway Web site 5 Server Companion CD 5 22 drivers installing 22 drives 112 CD 2 configuring 29 diskette 2 hard drive 35 installing 29 installing CD or DVD 30 installing diskette 30 installing hard drive 35 replacing 29 replacing CD or DVD 30 replacing diskette 30 replacing hard drive 35 tape 18 troubleshooting 73 74 E electronic specifications 88 electrostatic discharge ESD 25 environmental specifications 86 error messages 68 eSupport 95 Exit menu BIOS Setup utility 56 expansion card see card F fan installing case 50 processor connector 4 replacing case 50 finding specifications 81 95 front panel connector 4 G Gateway Learn Gateway 66 Learning Libraries 66 stores 66 Technical Support 64 Web address 5 Web site 5 Gateway Server Manager 20 H hard drive installing 35 replacing 35 troubleshooting 74
37. ded correctly before opening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 25 m After you complete any maintenance task where you have to open the server case make sure that you close the case tighten any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Technical Support 67 Chapter 6 Troubleshooting Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Diskette drive 0 seek to track 0 failed m Restart your server then press and hold F2 to open the BIOS Setup utility Make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 76 Hard disk controller failure m Make sure that the hard drive cable is connected securely m Res
38. drive jumpers and attaching cables m Ifyouare installing a drive that requires a controller card you must install the card before the drive will work www gateway com 29 Chapter 4 Installing Components m IDE hard drives can be configured as single master slave or cable select IDE CD or DVD drives can be configured as master slave or cable select m If cable select is available drive assignments will be marked on the cable the IDE cable assigns the master slave positions to the drives it connects You can override these assignments using the jumpers on the drives m Ifcable select is not available and only one drive is attached to an IDE controller cable configure the drive as master if it is a CD or DVD drive If two drives of any type are attached to the cable configure one as master and one as slave m If you are connecting two IDE drives to the cable connect the middle cable connector to the slave drive and connect the end cable connector to the master boot drive m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a CD DVD or diskette drive Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives and drives connected to the third IDE connector should be ATA66 drives gt To install a CD DVD or diskette drive 1 Follow the instructions in Preventing static electricity dis
39. e instructions in Opening the server case on page 26 3 Unplug the case fan from the system board Rear fan connector 4 Use a narrow tool such as a small screwdriver to push each of the four fan mounting rivets and sleeves out toward the back of the case 50 www gateway com Heplacing the case fan 5 Remove each rivet then remove the old fan 6 Hold the new fan in place while you push the fan s rivet sleeves into the fan from the outside of the case then push the rivets into the sleeves ggg Mn alim i mtt 7 Reconnect the case fan to the system board 8 Follow the instructions in Closing the server case on page 28 ateway com 51 Chapter 4 Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type D recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions D To replace the battery 1 Print the appendix for BIOS Settings in this guide 2 Restart your server 3 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 4 Record the BIOS settings on your printout then close the utility 5 Turn off your server then follow the instructions
40. ected to the server 3 For more stability place the server on its side 4 If your case has a shipping thumbscrew installed on the back remove the screw then push the cover release latches away from each other Shipping thumbscrew ERU A G eg ex A 26 www gateway com Opening the server case 5 Swing the side panel away from the case www gateway com 27 Chapter 4 Installing Components Closing the server case gt To close the server case 28 1 2 For more stability place the server on its side Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the server case Align the side panel s front tabs into the case notches then swing the side panel toward the case until the release latches snap into place Set the case upright Reconnect the power cord and all other cables Installing drives Installing drives Your server comes with a CD or DVD drive and a 3 5 inch diskette drive Your server also has one additional 5 25 inch drive bay and one additional 3 5 inch drive bay CD or DVD drive 5 25 inch drive bay 3 5 inch drive bay 3 5 inch diskette drive As you prepare to install drives remember m Before you install a drive see the drive s documentation for information on configuring the drive setting
41. erify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation m Open your server and reseat the drive controller card Also make sure that the controller card and power cables are connected to the drive For more information see Installing PCI expansion cards on page 40 or your controller card s documentation m Make sure that the power cable and SCSI cable are attached securely to the drive m Make sure that the last device on the SCSI cable is correctly terminated For more information about SCSI device configurations see the device s documentation m Use a different SCSI cable 75 Chapter 6 Troubleshooting The master boot record is corrupted m In a Windows network operating system repair the master boot record using FDISK gt To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER You need to troubleshoot an IDE hard drive m Use the GWScan utility to test a hard drive s ability to read data and to measure seek times and transfer rates GWScan can also repair some errors that may develop on IDE hard drives B To download the GWScan utility m Search for the utility at support gateway com For information about how to use GWScan go to ftp ftp gateway com pub hardware support drivers win3 x and dos mass storage hard drives 7510801 txt Internet See also Modem You cannot connect to the Internet m Make sure that
42. error message appears on the screen write down the exact message before calling Gateway Technical Support Restart your server then press and hold F2 to open the BIOS Setup utility Check your configuration settings If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try 70 Restart your server then press and hold F2 to open the BIOS Setup utility Correct any discrepancies Troubleshooting m Follow the instructions in Opening the server case on page 26 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician m If you have the correct
43. erver 6 www gateway com Setting Up Your Server Read this chapter to learn how to Use your server safely Start and turn off your server Restart reboot your server Set up your operating system Chapter 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe Use a clean dry flat stable surface for your server Allow at least 6 inches at the rear of the server for cabling and air circulation Use the instructions on your server s setup poster to set up your hardware Use an uninterruptable power supply UPS with surge protection for protection from power outages and power spikes Warning Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not D match the connector on your UPS or wall outlet do not attempt to modify the plug in any way Use a UPS or wall outlet that is appropriate for the supplied AC power cord Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes a
44. f Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 109 Appendix C Safety Regulatory and Legal Information 110 www gateway com Index A accessories safety precautions 104 add in card see card adding see installing addresses I O 88 administrator password see supervisor password Advanced menu BIOS Setup utility 56 98 battery location 4 replacing 52 troubleshooting 70 beep codes 71 BIOS Bypass Password jumper 61 bypassing passwords 61 recovering 57 Reset BIOS jumper 59 resetting 59 resetting passwords 61 troubleshooting 72 updating 57 BIOS Setup utility 55 Advanced menu 56 98 Boot menu 56 101 Exit menu 56 Main menu 56 98 menus 56 98 navigating through 56 opening 56 passwords 20 Power menu 56 101 recording configuration 19 Security menu 56 101 settings 97 troubleshooting 72 viewing settings 97 Boot menu BIOS Setup utility 56 101 C card installing 40 replacing 40 retention cover 3 slot location 4 troubleshooting 74 case closing 28 opening 26 CD Server Companion 5 22 troubleshooting 73 CD drive troubleshooting 73 CD or DVD drive installing 30 location 2 replacing 30 troubleshooting 73 Certificate of Authenticity 3 cleaning keyboard 17 s
45. fications not expressly approved by Gateway could void the FCC compliance and negate your AN authority to operate the product 105 Appendix C Safety Regulatory and Legal Information Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may
46. he server Remove the side panel For more information see Opening the server case on page 26 Warning Moving the jumper while the power is on can damage your D server Always turn off the server and unplug the power cord and all other cables before changing the jumper Place the jumper across pins 1 2 of jumper J13 5 Jumper pins 1 2 Close the case then reconnect the power cord monitor and keyboard For more information see Closing the server case on page 28 61 Chapter 5 Using the BIOS Setup Utility 6 Turn on the server You can now open the BIOS Setup utility or perform other server tasks If you want to change the passwords press F2 when the Gateway logo screen appears When the BIOS Setup utility opens you can clear or change the passwords or change other BIOS settings 7 Turn off the server disconnect the power cord and remove the side panel again 8 Remove the jumper from pins 1 2 of jumper J13 and place it over just one of the pins for storage 9 Close the case reconnect the cords then turn on the server 62 Troubleshooting Read this chapter to learn how to m Get telephone support and training m Interpret error messages and codes m Troubleshoot If the suggestions in this chapter do not correct the problem see Telephone support on page 64 for more information about how to get help 63 Chapter 6 Troubleshooting Telephone support Before calling Gate
47. ine checked for noise or low line levels m Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy m Try another telephone line either a different telephone number in your business or a telephone line at a different location If you can connect on this line call your telephone service Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further Troubleshooting If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads The modem is not recognized by your server m If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use m Shut down and restart your server m Reinstall the modem device driver For more information see Using Your Server Companion CD m Open your server and reseat the modem For more information see Installing PCI expansion cards on page 40 Monitor Your server is running but there is no picture m Adj
48. ke sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 55 m Reinstall the device driver For more information see Using Your Server Companion CD m Follow the instructions in the drive s documentation to make sure that the drive is configured correctly W Open your server case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card Your CD or DVD drive tray does not open W Press a straightened paper clip wire into the CD or DVD drive s manual eject hole The drive tray opens m Ifthis problem happens frequently while the server is turned on the drive may be defective Diskette drive The diskette drive is not recognized m Restart your server W Open your server case and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a CD DVD or diskette drive on page 30 The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on t
49. m 3 Chapter 1 Checking Out Your Gateway Server System board Auxiliary power connector Rear fan connector Processor slot Processor fan connector Front panel USB connector 64 bit PCI slots 32 bit PCI slot Intrusion switch connector Main power connector Memory module slots Third IDE 1 connector Diskette drive P connector Front panel X connector E Primary IDE connector Secondary IDE connector CMOS battery i Configuration jumper J13 www gateway com Getting Help Getting Help In addition to your operating system s documentation there are additional information resources available to help you use your server Server Companion CD Use the Server Companion CD to access file utilities and documentation for your server and its components For more information see Using Your Server Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 64 Chapter 1 Checking Out Your Gateway S
50. nd hard drives Even a telephone placed too close to the server may cause interference Important Keep the server boxes and packing material in case you need to send the server to Gateway for service If you return your server in different packaging your warranty may be voided Protecting from power source problems Protecting from power source problems Lne conditioners and uninterruptible power supplies can help protect your server against power source problems Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Usean uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS Be sure to use a UPS with surge protection To buy a UPS contact Gateway Technical Support Gatew
51. new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette gt To update the BIOS 1 Print the appendix for BIOS Settings in this guide Download the BIOS update from support gateway com Restart your server Press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Follow the instructions in the self extracting BIOS update file N of B Q IN Enter any custom BIOS settings you recorded in Step 5 then save your changes and close the BIOS Setup utility n Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful You can recover the old BIOS so you can try another update gt To recover the BIOS 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Turn off the server then disconnect the power cord and all other cables connected to the server 3 Remove the side panel For more information see Opening the server case on page 26 57 Chapter 5 Using the BIOS Setup Utility 58 Warning Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power D cord and all other cables before changing the jumper 4 Place the jumper across pins 5 6 of jumper J13 Jumper pins 5 6 5 Close the case then reconnect the power cord moni
52. ng or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly 77 Chapter 6 Troubleshooting 78 gt To check the dialing properties in Windows 1 In Windows 2000 Server click Start Settings then click Control Panel The Control Panel window opens OR In Windows Server 2003 click Start then click Control Panel The Control Panel window opens 2 Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct m Makesure that you are not using a digital rollover or PBX line These lines do not work with your modem m Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have your telephone l
53. nitor On board LM81 x 1 MAX1617A on SMBus Main logic board sensors 42 5V 3 3V 5V 12V VTT CPU core System and CPU temperature CPU fan speed measurement and control Hardware monitor specifications Voltage Voltage Source VTT Vcc 12V Vcc 5V Vcc 3 3V Vcc 2 5V CPU Voore 1 5V Fan Fan CPU fan System fan 2 84 Maximum Value 1 312V 13 187V 5 486V 3 457V 2 874V 1 565V Maximum Value N A N A Minimum Value 1 150V 10 750V 4 498V 3 130V 2 444V 1 367V Minimum Value 1200 RPM 1200 RPM Temperature sensor specifications Temperature Type CPU temperature System temperature Maximum Value Varies depending on CPU specifications Intel P4 1 8 GHz Intel P4 1 9 GHz Intel P4 2 0 GHz Intel P4 2 2 GHz Intel P4 2 4 GHz 171 F 77 C 167 F 75 C 154 F 68 C 156 F 69 C 158 F 70 C 158 F 70 C System board specifications Minimum Value 32 F 0 C 85 Appendix A Server Specifications Environmental specifications 86 The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Altitude Humidity Shock AC input power Requirements Maximum rate of change 18 F 10 C per hour Non operating 55 to 150 F 48 3 to 65 5 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 0
54. nitor For monitor troubleshooting see Monitor on page 79 m If your server is plugged into a UPS make sure that the UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the UPS m To make sure that the electrical outlet is working plug a working device such as a lamp into the outlet then turn it on to test the outlet W Open your server and make sure that the power supply cable and power button cable are connected correctly to the system board When you turn on the server it makes several short beeps m The short beeps indicate the server has encountered some type of error See Beep codes on page 71 Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly 80 Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 81 Appendix A Server Specifications System specifications 82 Case size Weight Fans Ports Drives standard Power supply Operating systems Certifications 7 75 x 18 x 17 5 inches 19 69 x 45 72 x 44 45 cm Varies by configuration Chassis fan speed adjustable CPU heat sink fan speed adjustable
55. nnected to the server Remove the side panel For more information see Opening the server case on page 26 Warning Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power D cord and all other cables before changing the jumper Place the jumper across pins 3 4 of jumper J13 Jumper pins 3 4 Chapter 5 Using the BIOS Setup Utility 9 Close the case then reconnect the power cord monitor and keyboard For more information see Closing the server case on page 28 10 Turn on the server A message appears saying that the CMOS Checksum is bad which means the BIOS has been cleared successfully 11 Press F2 to load the default BIOS values and open the BIOS Setup utility All BIOS settings return to factory defaults and all BIOS passwords are erased 12 Turn off the server disconnect the power cord and remove the side panel again 13 Remove the jumper from pins 3 4 of jumper J13 and place it over just one of the pins for storage 14 Close the case reconnect the cords then turn on the server 60 Bypassing the BIOS passwords Bypassing the BIOS passwords The Bypass Password jumper on the system board lets you bypass the BIOS passwords gt To bypass the BIOS passwords 1 2 Follow the instructions in Preventing static electricity discharge on page 25 Turn off the server then disconnect the power cord and all other cables connected to t
56. nts sseeeeeeesese 23 Preparing to install components 0 0 00 cece ere 24 Selecting a place to work 00 00 ceca 24 Gathering the tools you need 000 cece eee 24 Preventing static electricity discharge 0 cee eee 25 Opening the server case 0 0 eee ee 26 Closing the server case 00 0 eect tee 28 Installing riveS DET oc eee fel ee eaten Seely dane na eG aed 29 Installing a CD DVD or diskette drive 0 ee eee 30 Installing a hard drive ee BI 35 Installing memory esere RR RR RR II n 38 Installing PCI expansion cards 0 000 cece eh 40 Replacing the processor l i 42 Replacing the power supply 000 eee eee I 45 Replacing the system board 0 0 cece nen 47 Replacing the case fan 0 0 0 ee 50 Replacing the CMOS battery 0 0 00 eect eee 52 5 Using the BIOS Setup Utility Luuuuuuuueuee 55 Opening the BIOS Setup utility liliis 56 Updating the BIOS e sure rend ie ee cea deme dog 57 Recovering the BIOS 0 0 c cette 57 Resetting th BIOS dac pesos dens aa ta Meee a e MPEG Rb ub EIN Im 59 Bypassing the BIOS passwords 000 e eect ee 61 6 Troubleshooting slseeeeeeeeeeeeeees 63 Telephone support wo sucus x RR RU m ex Rd PE ee eee 64 Before calling Gateway Technical Support
57. ocedure to replace add or reseat an expansion card gt To replace add or reseat a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Follow the instructions in Opening the server case on page 26 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Remove the thumbscrew that secures the expansion card retention cover to the server case Thumbscrew 40 www gateway com Installing PCI expansion cards 5 While holding the retention cover open remove the expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the D expansion card Touching the contacts can cause electrostatic damage to the card 6 While holding the retention cover open press the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 7 Push the retention cover in then tighten the thumbscrew 8 Connect any cables to the card For more information see the card s documentation 9 Follow the instructions in Closing the server case on page 28 10 see the card s documentation for software installation instructions www gateway com 41 Chapter 4 Installing Components Replacing the processor Your server is compatible with the Intel Pentium 4 or
58. off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these AN settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of the appendix for BIOS Settings on page 97 gt To open the BIOS Setup utility 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 3 Select one of these menus m Main gives you access to basic information and settings related to your server s hardware and configuration m Advanced gives you access to information and settings for system resources hardware and server s configuration m Power gives you access to settings that control your server s power management features m Boot lets you change startup settings m Security gives you access to settings related to system access passwords For more information see Server security on page 20 m Exit gives you access to options for closing the BIOS Setup utility 56 Updating the BIOS Updating the BIOS If you need a
59. processor locking lever push it slightly away from the processor then rotate the lever straight up to release the processor 8 Remove the old processor 9 Install the new processor into the processor slot Make sure that the arrow on the corner of the processor aligns with Pin 1 on the processor socket the socket corner without a pin hole 10 Press the processor locking lever down until it clicks into place 11 Apply thermal grease to the top of the processor if necessary 12 Place the heat sink on the processor then press the heat sink locking levers down until they click into place 13 Plug the heat sink s cooling fan into the system board 14 Follow the instructions in Closing the server case on page 28 44 www gatew Replacing the power supply Replacing the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer D technician should service the power supply Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector on your UPS or wall outlet do not attempt to modify the plug in any way Use a UPS or wall outlet that is appropriate for the supplied AC power cord b To replace the power supply 1 2 Follow the instructions in Preventing static electricity discharge on page 25 Follow the instructions in Opening the server case on page 26 Disconnect
60. re is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway 920 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modi
61. request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding
62. ry restarting your server 73 Chapter 6 Troubleshooting W Open your server and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a CD DVD or diskette drive on page 30 Expansion cards Your server does not recognize an expansion card W Restart your server m Makesurethat you have installed the necessary software or driver For more information see the card s documentation m Reseatthe card For more information see Installing PCI expansion cards on page 40 m Install the card in a different slot Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and press the reset button to restart your server W Press the reset button to restart your server Use GWScan to test the hard drive For more information see You need to troubleshoot an IDE hard drive on page 76 m Open your server and make sure that the cables are connected correctly to the hard drive and the system board For
63. screw 7 Remove the system board s thumbscrew www gateway com 47 Chapter 4 Installing Components 8 slide the system board toward the front of the case then lift it away from the case Turis n 9 slide the new system board s standoffs into the keyhole slots then slide the board toward the back of the case Standoff Keyhole slot The new system board must have special standoffs pem studs mounted on the bottom of the board If necessary use the standoffs from the original system board Important 10 Lock the system board into place with the thumbscrew 48 www gateway com 11 12 13 14 15 16 17 Replacing the system board Install the memory processor and heat sink then reconnect the heat sink cooling fan to the system board Connect the power and data cables Install the expansion cards For more information see Installing PCI expansion cards on page 40 Follow the instructions in Closing the server case on page 28 Turn on your server Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility 49 Chapter 4 Installing Components Replacing the case fan gt To replace the case fan 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Follow th
64. servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects D or reproductive harm 108 Notices Copyright 2003 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual
65. specifications llle 85 Environmental specifications lille 86 Video specifications eoo ise cee ni a eda S a a n 87 Resolution support aTe na teas 87 Electronic specifications llle 88 System I O addresses ananunua eres 88 Memory map iets cree Yess Reda Neate erm ERR EEG Ede 91 Irnterrupts nre re hr e EP Ex d REESE ee eger a 92 PCI interrupt routing lssssssesese RII 93 Additional specifications lille RII 95 BIOS Settings ies See S35 shes INED EIE es d vnm 97 Safety Regulatory and Legal Information 103 Lp dem EP 111 Checking Out Your Gateway Server Read this chapter to learn m Where drives ports jacks and controls are located m Where system board components are located m What help resources are available Chapter 1 Checking Out Your Gateway Server Front www gateway com CD or DVD drive USB ports Diskette drive Power button Back Back i Lm INi UTRUM Release latch J mmm ii udi B Microsoft Www Certificate of Power connector Mouse port i n ite Keyboard port I 3 E A Authenticity amp e 7 USB ports efie 20209 e Serial port Parallel port Monitor port 5 e Shipping thumbscrew Mise LAN jak sse Kensington DOM E lock slot Release latch Card retention cover thumbscrew System label Card retention cover www gateway co
66. system board not functioning 5 The processor on the system board generated an error 6 The keyboard controller 8042 may be defective The BIOS cannot switch to Protected mode 7 The processor generated an exception interrupt 8 The server video adapter is either missing or its memory is faulty This is not a fatal error 9 The ROM checksum value does not match the value encoded in the BIOS 10 The shutdown register for CMOS RAM failed 11 The external cache is faulty BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For more information see Replacing the 72 CMOS battery on page 52 Troubleshooting steps Same as for 1 beep Remove all expansion cards f the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps Check or replace the video adapter Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps Troubleshooting CD or DVD drive Your server does not recognize a CD DVD or the CD or DVD drive m Restart your server then press and hold F2 to open the BIOS Setup utility Ma
67. t Gateway s Technical Support Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Fax on demand support Tutorial support Gateway Technical Support Sales accounting and warranty Service description Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you Learn networking tips from Gateway s tutorial support on a per issue fee basis Talkto a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 64 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Central Time Get information about available systems pricing orders billing statements warranty service or other non technical issues Telephone support How to reach 800 846 4526 US 877 709 2951 Canada 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 800 846 2000 US 888 888 2037 C
68. tart your server then press and hold F2 to open the BIOS Setup utility Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation W See You need to troubleshoot an IDE hard drive on page 76 Insert bootable media device m Make sure that the correct hard drive is set as the first bootable drive in the Boot menu of the BIOS Setup utility Restart your server then press and hold F2 to open the BIOS Setup utility W See Your server does not recognize an IDE drive on page 75 or Your server does not recognize a SCSI drive on page 75 for a possible solution Invalid configuration information m Restart your server then press and hold F2 to open the BIOS Setup utility Make sure that the settings are correct m Resetthe BIOS For more information see Resetting the BIOS on page 59 68 Error messages Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 76 Invalid password W Enter your password again Some passwords are case sensitive m Ifyou do not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has
69. the power supply cables from all components noting their locations and orientation You will reconnect the cables after you install the new power supply Pull the power supply retention clip away from the power supply www gateway com 45 Chapter 4 Installing Components 5 while supporting the power supply with your hand slide the power supply toward the front of the case then out toward the bottom of the case 6 Install the new power supply then press the retention clip back against the case 7 Reconnect the power supply cables 8 Follow the instructions in Closing the server case on page 28 46 www gateway com Replacing the system board Replacing the system board b To replace the system board 1 Follow the instructions in Preventing static electricity discharge on page 25 2 Follow the instructions in Opening the server case on page 26 3 Remove all of the expansion cards For more information see Installing PCI expansion cards on page 40 4 Remove the heat sink and processor For more information see Replacing the processor on page 42 5 Remove the memory modules For more information see Installing memory on page 38 6 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Make sure that you disconnect the intrusion switch cable Intrusion switch connector Thumb
70. tor and keyboard For more information see Closing the server case on page 28 6 Place the startup diskette containing the BIOS files into drive A 7 Turn on the server At the start of the BIOS recovery process the server beeps once The recovery process may take a few minutes 8 When prompted remove the diskette and turn off the server 9 Disconnect the power cord and remove the side panel again Remove the jumper from pins 5 6 of jumper J13 and place it over just one of the pins for storage 10 Close the case reconnect the power cord and all other cables then turn on the server 11 When the Gateway Logo screen appears press F2 to open the BIOS Setup utility 12 In the BIOS Setup utility go to the appropriate menus and select any BIOS fields you want to change Make sure that the date and time are correct 13 save your changes then close the BIOS Setup utility Resetting the BIOS Resetting the BIOS The Reset BIOS jumper on the system board lets you return all BIOS settings to the factory defaults gt To reset the BIOS 1 2 3 Print the appendix for BIOS Settings in this guide Restart your server Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 25 Turn off the server then disconnect the power cord and all other cables co
71. ur server memory make sure that you install the correct type of memory module for your server Your server uses PC2100 DDR SDRAM registered ECC DIMM memory The following illustration shows the location of the memory modules on the system board Warning Use only PC2100 DDR SDRAM registered ECC DIMM D memory modules Memory module slots 38 Installing memory gt To install or replace memory 1 2 Follow the instructions in Preventing static electricity discharge on page 25 Follow the instructions in Opening the server case on page 26 Pull the plastic tabs away from the sides of the memory module slot If you are replacing a memory module remove the old module Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically Follow the instructions in Closing the server case on page 28 Turn on the server Make sure that the server turns on and that the operating system loads completely Restart your server and open the BIOS Setup utility Verify the amount of memory installed with the System Memory listed in the Main menu www gateway com 39 Chapter 4 Installing Components Installing PCI expansion cards A PCI expansion card sometimes called an add in card is a card used in the server to add functionality to the system Use the following pr
72. ure sensor 85 video 87 static electricity 25 supervisor password 20 system administration 20 control 20 management 20 security 20 specifications 82 startup 10 system board Bypass Password jumper 61 components 4 installing 47 replacing 47 Reset BIOS jumper 59 specifications 83 system configuration protecting with passwords 20 system interrupts 92 system label 3 system recovery recording BIOS configuration 19 I tape drive cleaning 18 technical support FaxBack support 65 resources 64 Technical Support 64 65 tips before contacting 64 telephone support 64 temperature sensor specifications 85 training CD 66 classroom 66 Gateway Learning Libraries 66 Learn Gateway 66 troubleshooting add in card 74 battery 70 beep codes 71 BIOS 72 card 74 CD 73 CD drive 73 diskette drive 73 error messages 68 expansion card 74 faxed answers 65 general guidelines 70 general safety guidelines 67 hard drive 74 115 IDE drive 75 76 Internet connection 76 keyboard 77 master boot record 76 memory 77 modem 77 monitor 79 power 80 power source problems 9 processor 80 safety guidelines 67 SCSI drive 75 technical support 64 telephone support 64 video 79 turning off server 12 turning on server 10 U uninterruptible power supply UPS 9 updating BIOS 57 UPS 9 USB port connector 4 location 2 3 user password 20 utilities BIOS Setup 56 V VGA port 3 video 87 W Web site Gateway 5 116 A MA
73. ust the brightness and contrast controls to the center position m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Check the port and cable for bent or damaged pins m Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m The monitor is not positioned too close to another monitor electric fan or fluorescent light m You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation 79 Chapter 6 Troubleshooting A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on m If the power button LED is green the server is turned on but you may not be seeing an image on the mo
74. way Technical Support If you have a technical problem with your server follow these recommendations before contacting Gateway Technical Support 64 Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting on page 70 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s Internet technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Technical Support For more information visi
75. y cutting off all power to your server may cause the CMOS battery to fail prematurely 12 Setting up the operating system Setting up the operating system If you ordered your server with the operating system already installed by Gateway it is completely installed and the basic settings are already configured See your operating system s documentation or online help for instructions on configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions 13 Chapter 2 Setting Up Your Server 14 www gateway com Maintaining Your Server Read this chapter to learn how to m Care for your server m Record the BIOS configuration m Manage your server and network 15 Chapter 3 Maintaining Your Server Caring for your server To extend the life of your server Be careful not to bump or drop your server When transporting your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep
76. yboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or D ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen 17 Chapter 3 Maintaining Your Server Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability m Clean the drive monthly with the cleaning cartridge included with the drive m Remove the tape from the drive whenever the drive is not in use 18 Preparing for system recovery Preparing for system recovery If your system files are corrupted you may not be able to
77. your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Modem telephone dial up on page 77 76 Troubleshooting Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For more information see Installing memory on page 38 m A memory module may be defective If possible try another memory module and see if the error repeats Modem telephone dial up See also Internet Your modem does not dial or does not connect m Make sure that your server is connected to the telephone line and the telephone line has a dial tone m Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then plug a working telephone into the telephone jack to check for a dial tone m If you have additional telephone services such as call waiting call messagi

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