Troubleshooting guide for the SMART Board SBID 6052i interactive
Contents
1. LCD screen Z Camaras P Wireless remote control sensor and display Pencil ledge 7 status light Terminal panel bottom of interactive display Control panel bottom of interactive display Pencil AC Interactive display bottom terminal panel 1 2 3 4 6 ig 5 i 0 5 1 Main power switch 8 RGB HV out 2 ACin 9 Video in 3 Display port 10 Video out BNC 4 HDMI 11 DVD HD RCA 5 DVI in DVI D 12 S Video in 6 VGA in 13 Audio in 1 2 3 7 RGB HV in 14 Audio out To set up your interactive display TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY 3 Setting up your interactive display Some interactive display issues are caused by incorrect or insecure cabling connections Use the diagram and steps below to resolve these issues Touch connection panel pe a f mm em r aml Terminal ijl mmama P mnm anel acerca sii meo NEC ee panel USB 2 0 cable j sce om mae A R LUUT ry J firenena a Display matt man Touch connection power cord panel power cord HE OO0OOOQOOO 000 000 N Display VGA 7 cos w COO000 009 000 cable i y o Internet connection SK Sg Compu2. Manual Symptom Possible causes The image is too large or Your computer s video doesn t completely fill your resolution settings don t Actions Change your computer s screen resolution to the interactive display match your display s native recommendations in the resolution NEC Multisync S521 User s Manual The image is unstable You have a loose video Secure the VGA cable for unfocused or moves connection both your computer and your interactive display You computer has an ineffective video display card The image is too light too You may have improper dark or has other display settings in your interactive issues display Connect a different computer If this improves performance consider replacing the video card in the original computer Use the On Screen Display menu button on the remote to adjust picture settings or perform a factory reset There is a persistentimage An image was displayed on your screen for too long Turn off your interactive display for as long as the persistent image was on the screen 1 Press the Menu button on the remote control 2 Use the arrow keys to select Pro Advanced 3 Select FACTORY RESET gt Yes 6 DISPLAY Resolving touch interactivity issues TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE Use the following troubleshooting table when you can see your computer s desktop but you re unable to open files easi
3. info smarttech com Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product at the time of purchase Registration To help us serve you register online at www smarttech com Product Registration www smarttech com support www smarttech com contactsupport Support 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada 2010 SMART Technologies ULC All rights reserved SMART Notebook SMART Meeting Pro SMART Board the SMART logo and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Windows is either a registered trademark or a trademark of Microsoft Corporation in the U S and or other countries All other third party product and company names may be trademarks of their respective owners Contents are subject to change without notice 05 2010
4. INTERACTIVE Actions Confirm that your interactive display s touch connection panel is connected to both your computer and a power source see page 3 You see the SMART Board or SMART Meeting Pro icon but you can t draw in digital ink with the pencil The pencil s batteries are weak dead or backwards in the pencil The pencil nib is worn Ensure the pencil batteries are fresh and oriented properly Replace the pencil nib Either the SMART Board diagnostics window or SMART Board control panel is open Close the SMART Board diagnostics window and the SMART Board control panel Resolving digital ink quality issues Use the following troubleshooting table when digital ink quality is reduced Symptom Gaps appear in digital ink lines or areas of the screen are inactive Possible causes The camera view is obstructed Actions Remove anything blocking the cameras views You can write in digital ink but it is slow or sluggish Your computer doesn t meet requirements Upgrade your computer or replace it with a more powerful computer Your computer is running too many applications Close some open applications You haven t used a USB 2 0 cable to connect your interactive display to your computer Use a USB 2 0 cable and ensure it is connected to a USB 2 0 connector on your computer To connect speakers to your interactive display 11 DI
5. SPLAY TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE Resolving sound issues with external speakers attached Use the following troubleshooting table when you re playing a video or sound file but your speakers aren t producing sound IMPORTANT Your interactive display does not include built in speakers Ensure that you have speakers connected to your interactive display 1 Connect your speakers to the interactive display s terminal panel see page 2 Connect your speakers to a power source if required 3 Connect your computer s audio out connector to your interactive display s audio in connector OR If you use an HDMI connection instead of a VGA cable to connect your computer and your interactive display you don t need an independent audio connection If you do have speakers connected consult the following table Symptom There is no sound when you re playing a file with sound Possible causes Your computer is muted Actions Turn off the mute setting Your computer volume is too low Your speakers have an on off switch and are turned off Your speaker volume is too low Turn up the volume on your computer Turn on your speakers Turn up the volume on your speakers Your interactive display volume is too low Use the remote to turn up the volume on your interactive display Your interactive display is muted Turn off the mute setting u
6. Troubleshooting guide for the SMART Board 6052 interactive display Use the following table to find troubleshooting topics related to your issue Issue You don t know how to set up your interactive display Troubleshooting topics See Setting up your interactive display on page 3 You can t see your computer desktop on your interactive display See Resolving blank screen issues on page 4 Your interactive display image is low quality You don t have touch interactivity with your interactive display See Resolving low quality image issues on page 5 See Resolving touch interactivity issues on page 6 You can t draw with digital ink See Resolving digital ink issues on page 9 Your digital ink is low quality or inconsistent You don t hear sound when you play a video or sound file on your interactive display IMPORTANT See Resolving digital ink quality issues on page 10 See Resolving sound issues with external speakers attached on page 11 There are no built in speakers on your interactive display You must connect external speakers to have sound Other troubleshooting resources e NEC Multisync S521 User s Manual e SMART Board 6052i Interactive Display Installation and User s Guide 2 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY Parts of your interactive display Touch connection panel behind the interactive display
7. dition solutes Green Flashing Touch connection panel is Wait for the update to finish OR orange updating firmware Alternating green and orange Flashing Flashing No USB connection Check the cable between the green orange touch connection panel and the computer M CAUTION To avoid memory loss do not disconnect the cable Red Flashing Corrupted firmware Run the SMART Firmware orange Upgrade Wizard Off Flashing Computer is in Standby Turn on the computer orange mode Resolving digital ink issues Use the following troubleshooting table when you can easily move icons on your interactive display screen with your finger but you can t draw in digital ink with your pencil Symptom The SMART Board icon E or the SMART Meeting Pro icon Fa doesn t appear in the notification area Windows computers or Dock Mac computers Possible causes SMART software isn t running Actions Open the SMART Board Drivers folder in your list of programs and then select SMART Board Tools SMART software isn t installed Download and install SMART software from the Software downloads page Your interactive display includes either SMART Meeting Pro Premium or SMART Notebook software 10 DISPLAY Symptom There is a red X on your SMART Board H or SMART Meeting Pro EA icon Possible causes Your computer can t find your interactive display TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521
8. e display power cable to a power connector see page 3 The main power switch is turned off Turn on the main power switch on the terminal panel see page 2 The display status lightin Your interactive display is the wireless remote control turned off sensor screen is red Press the power button on the remote or your interactive display s control panel When you turn on your Your computer isn t turned interactive display yousee on Turn on your computer a No input signal message and the display status light turns red again Your computer isn t connected to your interactive display The display status light is Your computer is in green and the screen is standby mode blank Connect your computer to your interactive display with a VGA cable see page 3 Touch the screen OR Press a key on the keyboard OR Move your mouse To perform a factory reset 5 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY Resolving low quality image issues Use the following troubleshooting table when the image you see on your interactive display is low quality or not what you expect You can often resolve these issues by tightening video connections You can also make display adjustments with the on screen menu or perform a factory reset see below to restore all defaults For more information on the on screen menu see the NEC Multisync S521 User s
9. hts on the touch connection panel behind the interactive display 9 B i o P Diagnostic LED Status LED 2 Use the following table Diagnostic Status Touch connection panel Solution LED LED condition Off Off Touch connection panel is Connect the power cable to the turned off or power cable is touch connection panel disconnected Off Flashing Software is starting or Don t touch your panel until green touch connection panelis initializing is complete initializing Green Green Touch connection panel is None functioning within normal OR parameters Alternating green and orange Flashing Green green No SMART software detected Start SMART software Green Red OR Alternating green and orange Flashing Red red Error detected No USB connection Run the SMART Connection Wizard s troubleshooting procedures to determine the cause Check the cable between the touch connection panel and computer Flashing Red green No SMART software detected Start SMART software and then run the SMART Connection Wizard s troubleshooting procedures Flashing Red orange SMART software isn t responding Restart your computer 9 DISPLAY Diagnostic Status Touch connection panel TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE LED LED con
10. ly by touch These issues are typically due to loose connections for the touch connection panel see page 3 Symptom When you touch the screen no cursor appears and you can t move icons Possible causes Your touch connection panel isn t connected to your computer and a power source Actions Ensure you have complete connections see page 3 Your touch connection panel is unresponsive Disconnect the power supply for the touch connection panel for five seconds and then reconnect it Your SMART Board services aren t running Click the SMART Icon E and then select Control Panel gt Connection Wizard Your computer doesn t recognize your interactive display due to conflicting Windows operating system registry entries Refer to See Correcting Registry or System Preferences File Issues document 135245 Your cursor is erratic or jumps locations Your touch connection panel is unresponsive possibly due to static Unplug the power supply for the touch connection panel for five seconds and then reconnect it 7 DISPLAY Symptom A cursor appears when you touch the screen but it is in the wrong location Possible causes Your interactive display isn t calibrated TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE Actions Calibrate your interactive display Refer to the SMART Board 6052i Interactive Display Installation and User s G
11. sing the wireless remote control or the control panel 12 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY Customer support Online information and support Visit www smarttech com support to view and download user s guides how to and troubleshooting articles software and more Training Visit www smarttech com trainingcenter for training materials and information about our training services Technical support If you experience difficulty with your SMART product please contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay fj NOTE To locate your local reseller visit www smarttech com Where To Buy All SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Monday to Friday 5 a m 6 p m Mountain Time Fax 1 403 806 1256 E mail support smarttech com Shipping and repair status Contact SMART s Return of Merchandise Authorization RMA group Option 4 1 866 518 6791 for shipping damage missing part and repair status issues 13 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY General inquiries Address SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 2500 E mail
12. ter power cord 1 Connect the supplied VGA cable or an HDMI cable not supplied from your computer s video output connection to your interactive display s terminal panel see page 2 2 Connect the supplied USB 2 0 cable from the touch connection panel to a USB 2 0 connector on your computer i NOTE USB 1 1 connections result in reduced performance 3 Connect the supplied power cable from the AC connector in your interactive display s bottom terminal panel see page 2 to the AC power outlet 4 Connect the supplied power cable from the touch connection panel of your interactive display to the AC power outlet 5 Connect the power cable from your computer to the AC power outlet 6 Turn on the main power switch on the interactive display s terminal panel 7 Connect your computer to the Internet if available 4 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY Resolving blank screen issues Use the following troubleshooting table when you attempt to turn on your interactive display and you don t see an image on its screen Begin by looking at the display status light in the wireless remote control sensor screen located in the lower right corner of your interactive display see page 2 Symptom Possible causes You don t see the display Your interactive display status light in the wireless isn t plugged in remote control sensor screen Actions Connect your interactiv
13. uide You aren t touching the screen at right angles See Touching and Drawing on Your SMART Board Interactive Whiteboard is Inaccurate document 131299 for more details An area of the screen doesn t respond to your touch Something is blocking the cameras Ensure nothing is taped to the screen or blocking the cameras see page 2 Bright lights are interfering with the cameras Close any blinds and shades or dim all halogen and LED lights Touch interactivity is slow or sluggish Your computer doesn t meet requirements Upgrade your computer or replace it with a more powerful computer Your computer is running too many applications Close some open applications You haven t used a USB 2 0 cable to connect your interactive display to your computer Use a USB 2 0 cable and ensure it is connected to a USB 2 0 connector on your computer You are unable to use multitouch gestures Multitouch gestures aren t activated OR You aren t familiar with gestures Refer to Using Touch Gestures with Your SMART Board Interactive Display document 144789 You have conflicting registry entries Refer to Correcting Registry or System Preferences File Issues document 135245 To troubleshoot using LED status and diagnostic lights 8 TROUBLESHOOTING GUIDE FOR THE SMART BOARD 60521 INTERACTIVE DISPLAY 1 Observe the diagonostic and status lig
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