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Sibelius 6 Licence Server User Guide

1. C If the Licence Server is running on the same machine from which you are running the Control Panel make sure that Server is running on this machine localhost is switched on If the Licence Server is running on another machine type the IP address of the machine e Ifyou still cant connect check that the Licence Server process is running On Windows run the Services management console on Windows XP 2003 choose Start Run then type services msc and hit Return on Windows Vista choose Start then type services msc and hit Return In the list of services look for Sibelius Licence Server V6 check that Status is set to Started Hac File Action View Help e9 Meb Hm aun Ch Services Local Select an item to view its description Name _ Description Status Startup Type LogOnAs i Routing and Remote Acc Offers routi Disabled Local Syste Di Secondary Logon Enables star Started Automatic Local Syste Secure Socket Tunneling Provides su Started Manual Local Service C Security Accounts Manager Thestartup Started Automatic Local Syste S Security Center Monitors sy Started Automatic D Local Service Gh Server Supports fil Started Automatic Local Syste Gh Shell Hardware Detection Provides no Started Automatic Local Syste Sibelius Licence Server V6 Started Automatic Local Syste amp SL UI Notification Service Provides So Manual Local Servic
2. Licence Server fails to test successfully Did you forget to include the localhost 127 0 0 1 in your clients allowed access control list Using the log to troubleshoot The log can be very informative when investigating a client that fails to be authorized For example you will see Bad serial number in the log if a client attempts to connect using a different serial number than the one in use by the Licence Server You will see Bad version number if a copy of an older or newer version of Sibelius attempts to connect to the Licence Server e g you will see Bad version number 5 if a copy of Sibelius 5 attempts to connect to the Sibelius 6 Licence Server You will see Blocked client no copies left if a new client attempts to connect to the Licence Server but the Licence Server has already authorized the number of copies in your licence 39 Sibelius Licence Server User Guide 40 Appendices Sibelius Licence Server User Guide 42 Appendix A Starting or stopping the Licence Server Appendix A Starting or stopping the Licence Server Normally you should use the Licence Server Control Panel to start and stop the Licence Server But should you need to start or stop the Licence Server without using the Control Panel you can do so as follows Starting the Licence Server on Windows First open a command prompt window On Windows XP 2003 choose Start gt Run then type cmd and hit Return On Windows Vista click Start type cmd a
3. 10 32 56 172 24 171 214 Client alive 27 04 2009 10 32 56 172 24 171 214 Client add request version 6 protoc db serial SCEW 600 889 286 461C 27 04 2009 10 32 56 172 24 171 214 New client at this address 27 04 2009 10 32 57 172 24 171 214 Adding client id 42 2 of 25 27 04 2009 13 51 58 172 24 171 135 Client alive 27 04 2009 13 51 58 172 24 171 135 Client add request version 6 protoc ry serial SCEW 600 889 286 4610 27 04 2009 13 51 58 172 24 171 135 New client at this address 27 04 2009 13 51 58 172 24 171 135 Adding client id 43 3 of 25 27 04 2009 13 52 26 172 24 171 135 Client alive 27 04 2009 13 52 26 172 24 171 135 Client add request version 6 protoc ry serial SCEW 600 889 286 4610 27 04 2009 13 52 26 172 24 171 135 New client at this address Insert Save As Clear Refresh lt Mark YC Status Comment e Time shows the timestamp at which a given event occurred e Client Address either shows the IP address of the client machine or if it is an informational message generated by the Licence Server itself this will read Status e Message shows the text of the message itself Some of the common messages you will see Adding client id n x of y when a client first connects to the Licence Server it is assigned client ID n and you are informed that this is copy number x of the number of concurrent cop ies allowed y Client add request version this means that a client has as
4. 255 You may need to block client access to a particular IP address or a range of machines in which case enter the IP address as above and click Block then Apply To grant manager access enter the IP address as above then click the Allow button next to Manager then Apply You are recommended to limit manager access to only those machines that absolutely require it To remove a specific access control restriction select the appropriate row in the table at the top of the page then click Delete If at any point you want to reset the access control settings to their defaults click Restore Defaults You will be asked to confirm that you want to proceed click Yes Setting up Classroom Control Setting up Classroom Control Sibelius s Classroom Control feature allows you to perform simple classroom management tasks directly from within Sibelius including sending files to student workstations getting files from student workstations freezing the client copies of Sibelius so that you can attract the attention of the students in the classroom and more Setting the teacher password To ensure that only the teacher has access to the File Classroom Control dialog in Sibelius To change the password go to the Status page of the Licence Server Control Panel and click Change teacher s password The following dialog appears Change Password Current password seeeeee New password _ sseeseee Confirm password Ccc
5. Maintaining the Licence Server 0 cece cence een nnn nent n ene nes 36 Troubleshooting 2 3 24 4 coches Meh aA AE E bane ete dang A AOA Gea 38 Appendices 41 Appendix A Starting or stopping the Licence Server 0 0 ccc cece eee een eee 43 Appendix B Manually configuring the Licence Server ec eee cece e eee eee eens 45 Appendix C Manually locating Licence Server logs 0 cece cece eee eee eee ee 48 Appendix D Licence Server commands cossirers i crenis Erir Or nar EA EEEE RRENEAN Ea 49 Appendix E Licence Server error codes 0 0 0 0 ccc traira epera E CERE EEEREN 51 Appendix F Useful command line commands n nonna 52 Sibelius Licence Server User Guide Introduction to network site licences Two types of Sibelius site licence are available stand alone site licences and network site licences You have purchased a network site licence for a fixed number of copies Sibelius s network version operates on a client server model The client is the Sibelius program itself which is installed on the local hard drive of each of the student workstations and the server is the separate Licence Server program which is installed on a single designated server or workstation The Licence Server enables the designated number of licenced client copies to run on the network simultaneously It also lets you send messages to users of the client copies and close copies down from the server machine The Licence
6. Panel then double click Add Remove Programs Windows XP or Programs and Features Windows Vista e In the list of installed programs select Sibelius 6 Licence Server and click Add Remove Windows XP or Uninstall Windows Vista Follow the on screen prompts to uninstall the Sibelius Licence Server Once the Licence Server has been uninstalled the registration data is also removed and if you subsequently reinstall the Licence Server on the same computer you will have to re register and reconfigure it Sibelius Licence Server User Guide Installation on Mac OS X If you are upgrading your Licence Server from any earlier version of Sibelius see Upgrading on Mac OS X on page 15 Installing the Licence Server 10 The Licence Server and the associated Control Panel application should be installed to the Applications folder on your Mac s system volume and scripts are installed in the Library Startupltems folder so that the Licence Server starts automatically when your computer starts up The provided installer will install all the files to the correct locations and you are strongly recommended to accept the default locations If you want to install the Licence Server to another location on your computer you will have to manually edit the scripts in Library Startupltems and Applications Sibelius 6 Licence Server after installation This is not something that inexperienced network administrators should attempt To perform th
7. Sibelius again the Licence Server will attempt to identify that the same client is reconnecting and re authorize it immediately If however the Licence Server is unable to recog nize the client the student may see the error message Sibelius cannot run because the server already has a copy registered on this address In this situation the student can wait for the designated time out period and he or she will then be able to successfully restart Sibelius Maintaining the Licence Server By default the time out period is three minutes but you can change this on the Server Options page of the Licence Server Control Panel Time out mins Q 3 minutes 1 min 10 mins Simply drag the slider to the right to increase the time out period or to the left to reduce it 37 Sibelius Licence Server User Guide Troubleshooting Error codes For a complete list of the error codes that can be returned by the Licence Server see Appendix E Licence Server error codes on page 51 Error message unable to bind sockets Windows XP If you get the error message Unable to bind sockets check your firewall settings in Start Con trol Panel Network Connections Error 0005 Access Denied If the Licence Server service in Windows fails to start automatically you may get an Error 0005 Access Denied when you try to start it manually This usually means that the folder in which the Licence Server is installed has restricted access Lice
8. Useful command line commands Useful Mac OS X Terminal commands chmod used to change the attributes of a file ls al lists all the files in a directory with their attributes ps a lists running processes which will include the Licence Server ps ax lists all running processes including hidden ones mkdir m 775 name makes a directory called name with full read write access for the owner and their group typically the admin group but prevents write access for other users tail f logfilename will display the last 10 lines of the log file logfilename continually useful for monitoring client messages less logfilename will display the whole log file logfilename from beginning to end quit by typing q cd changes the current directory pico starts the Pico text editor if installed logout will log out from the current user e g root You can also type Control D filename will run an executable or script called filename in the current directory provided you are using bash or a bash compatible shell as suggested earlier Once unique characters have been typed the Tab key will auto complete the rest of the file name for you To quit a running command type Control C Useful Windows DOS commands 52 cd change directory the old name for folder cd moves to the next higher directory If you repeat this enough times you will get back to the root of the hard disk cd moves you to the root directory cd d
9. a machine at a given IP address can connect to the Licence Server if it is set to allow and cannot connect to the Licence Server if it is set to block Setting up access controls By default only the local machine s IP address 127 0 0 1 is given access to the Licence Server as a manager but any machine can connect to the server as a client This means that you typically don t need to configure anything in order for client machines to connect to the Licence Server 29 Sibelius Licence Server User Guide 30 However you may want to specify particular ranges of IP addresses for clients and managers in which case read on Local area networks usually use one of three specially designated ranges of IP addresses 10 0 0 10 255 255 255 172 16 0 0 172 31 255 255 or 192 168 0 0 192 168 255 255 If you are not sure what range of IP addresses is used by your network contact your network administrator before you proceed Normally you will want to grant client access to your whole subnet For example if the IP addresses of all your clients are in the range 172 16 0 0 172 16 1 255 you would type 172 16 into the boxes provided as follows Allow or Block Clients and Managers IP address Client Allow Block Manager Allow Block then click the Allow button next to Client then click Apply to send your changes to the Licence Server An asterisk means that the Licence Server should accept any value in the range 0
10. access control lists and so on that can help Sibelius technical support to diagnose any problems you may encounter Comment shows a simple dialog into which you can type a comment to be inserted in the log file You can use this to annotate a sequence of events in the log again this can be very useful in helping Sibelius technical support to diagnose problems Log verbosity You can control how detailed the Licence Server logs are by adjusting the slider on the Server Options page of the Licence Server Control Panel Verbosity concise verbose While you are configuring and testing your Licence Server you may find it helpful to drag the slider to the right to increase the verbosity Once your Licence Server is running smoothly you can safely drag the slider back to the left in order to make the logs more concise 35 Sibelius Licence Server User Guide Maintaining the Licence Server There are a handful of other maintenance tasks that can be performed from the Licence Server Control Panel described below Changing the port used by the Licence Server The Licence Server s default port is 7312 There is normally no need to change this and we rec ommend that you leave this setting at its default If however you need to change the port click Change Port on the Server Options page of the Licence Server Control Panel The following dialog appears Change Port To change the port used by the Licence Server speci
11. running the Licence Server you may be running another application on this port already You may even be running the Licence Server already perhaps you are running the Sibelius 3 Sibelius 4 or Sibelius 5 Licence Server at the same time as the Sibelius 6 Licence Server or perhaps the Licence Server has crashed and the crashed process needs to be killed before it can be restarted If you legitimately have another application using the same port you can solve this problem changing the Licence Server s port see Changing the port used by the Licence Server on page 36 38 Troubleshooting Client copies of Sibelius on Mac lose contact with the Licence Server Make sure that your server is not allowed to go to sleep as this will stop the Licence Server from responding You should also ensure that your server does not install software updates automati cally as this will also stop the Licence Server from responding Licence Server receives messages but client doesn t see Licence Server This can be caused by the firewall settings in Windows XP Service Pack 2 Turn the firewall off to check this and if this works add an appropriate exception to the firewall rules A clue to this prob lem is found when viewing the log you will see slave alive followed by an extra slave alive mes sage This should not happen with the Sibelius 6 Licence Server as it has been written specifically to allow client copies to connect through a firewall
12. should contact Sibelius registration with your serial number and Computer Number 25 Sibelius Licence Server User Guide 26 e When you receive your Registration Number from Sibelius registration type it into the Registration Number edit box e Type the number of seats in your license into the Number of copies edit box e Once you have typed both the number of copies and the Registration Number correctly the OK button will become enabled e Click OK to complete the registration after a few moments you will be told that your registration was successful You will now see the following status messages near the bottom of the Server Status page Registration Status Server Status Licence Server is registered for 25 client s Licence Server is running and registered with 0 concurrent client s Register Unregister Start Stop Congratulations Your Licence Server is now registered and running Notice that you are told the total number of copies in your license in the above example 25 clients and how many clients are connected at the moment in the above example none The next step is to test client server communication with the Licence Server using the built in testing feature Testing the Licence Server Testing the Licence Server Once you have registered the Licence Server you can test client connections to the server using the Licence Server Control Panel Choose the Server Options page Status Ser
13. to be used in the IP addresses of the client machines In some cases particularly where a network uses dynamically assigned IP addressing via DHCP the subnet mask on the machine running the Sibelius Licence Server may not be correctly configured to allow access by all client machines on the network The symptoms of this problem are as follows e Sibelius cannot find the Licence Server on the network but e it is possible to ping the server machine from the client machine and vice versa If you experience the above problem review the subnet mask settings on both machines If your network uses a router to control access from one subnet to another the router will take precedence over the subnet mask setting Security 18 To maintain proper security on your network the Sibelius 6 DVD ROM and Licence Server CD ROM should only be used by the network administrator Store them and this booklet in a secure place after use so that students cannot access them Do not copy the DVD ROM or CD ROM copying is illegal Configuring and using the Licence Server Sibelius Licence Server User Guide 20 Configuring the Licence Server Configuring the Licence Server Terminology Before we get into the details of how to configure the Licence Server some important terms are defined here e Server this is the Licence Server program itself as opposed to a service see below e Service a process on your computer that runs in the back
14. 321 8765 4321 The response will be Set variable REGISTRATION_NUMBER R 8765 4321 8765 4321 If this is successful then the query command should report the server as being in the configuring state The response will be Licence server version Version 6 0 0 For use with Sibelius 6 only state CONFIGURING copies 0 10 serial SCEW 123 456 789 123456 up 1 02 07 This tells you that the Licence Server is in configuring mode 0 out of 10 copies are licenced and it has been running for 1 hour 2 minutes and 7 seconds Access controls and other settings 46 Next set the access control lists These are the IP addresses of the client computers that will apply to the Licence Server for authorization and can be entered as a range using the wildcard e g 192 168 will allow any client in any subnet of the 192 168 local network to see the Licence Server The IP address part of the argument must be enclosed in quotation marks Failure to use quotation marks will result in an incomplete state which will need you to type Ctrl C Windows or Control C Mac to exit The arguments can be e ALLOWED_CLIENTS e ALLOWED_MANAGERS e BLOCKED_CLIENTS e BLOCKED_MANAGERS Reminder an argument is a qualifier that can be applied to a command setvar in this instance Any previous settings will be replaced by the new information that you enter in quotation marks so always remember to include the local machine s address 127 0 0 1 else y
15. 979 7332 EUn System Memory Disk Activity Disk Usage Network O nage KUser 950 J Threads 226 NSyitem 650 Processes 102 i xwe 909 n ee Nide 84 00 Dont worry if the LicenceServer process is colored red and says Not Responding This is a quirk of how the Licence Server process appears in Activity Monitor provided the CPU usage for the process is at a low level e g below 10 chances are everything is working fine If the LicenceServer process does not appear in the list you should try starting it manually see Appendix A Starting or stopping the Licence Server on page 43 e Ifall else fails refer to the further troubleshooting steps in Troubleshooting on page 38 Registering the Licence Server To register the Licence Server click Register The following dialog appears To register the Licence Server enter your serial number below then click Generate Computer Number Contact Sibelius registration to obtain your Registration Number and then type it onto the box below then click OK to complete the registration Serial number SCEW C Generate Computer Number 3 Computer Number C 0445 0451 6464 1150 Number of copies 25 Registration Number IR 0406 9070 9536 0158 e Type your Sibelius serial number into the Serial number edit box Once you have typed it in correctly the Generate Computer Number will become enabled e Click Generate Computer Number to generate your Computer Number Now you
16. Documents and Settings LocalService Application Data Sibelius Software Logs e Windows Vista C Users LocalService AppData Roaming Sibelius Software Logs The exact location depends on your computer s settings so it may be necessary to search for the folder The logs are updated with every event Logging on Mac OS X The Licence Server creates a log file in var log called LicenceServer log unless you have changed its name and location in the start_licence_server script To see the last few entries in the log open a Terminal window and navigate to the var log folder or the folder you have speci fied for the log file Assuming you are using the default filename type tail f LicenceServer log To quit the tail command type Control C To view the whole log use the less command less LicenceServer log Quit the less command by typing q 48 Appendix D Licence Server commands Appendix D Licence Server commands The following commands can be used from the command line Set up commands accessible only from the local machine help or h v or VV version or V Displays the complete list of Licence Server commands Verbose or very verbose output Displays the Licence Server version number Windows specific service options install uninstall startservice stopservice noservice Installs as a Windows service Stops and uninstalls Windows service Starts the Windows service Stops the Windows s
17. G Type the default password sibelius into the Current password field then type your new password into the New password and Confirm password fields and click OK The Licence Server Control Panel will warn you if the passwords don t match or if the new password is the same as the current password Make sure you keep your password secure and try to make it difficult for students to guess For more information 5 3 Classroom Control in Sibelius Reference 31 Sibelius Licence Server User Guide Working with clients 32 The Clients page of the Licence Server Control Panel shows real time information about the client copies of Sibelius currently connected to the Licence Server AOO Sibelius 6 Licence Server Control Panel Status Server Options Access Control Clients Log Address Client ID User name Machine name Time Connected Last Polled 172 24 171 135 52 Daniel Spreadbury Daniel s iMac 0 20 04 8 seconds ago 172 24 171 214 51 dspreadb LDN DANIEL VIST 0 20 12 4 seconds ago Send Message Close Selected Clients Refresh e Address shows the IP address from which the client is connected It is possible for multiple clients to appear to connect from the same IP address if your Licence Server is located on the opposite side of a firewall or router from your client machines or in other situations where your network uses Network Address Translation NAT Client ID is a numeric identifier given to each client machine w
18. Server itself does not have a graphical user interface because it runs in the background listening to requests from client copies of Sibelius on the network The server is there fore configured and managed using the graphical Licence Server Control Panel which you can run either on the computer on which the Licence Server is installed or from another workstation The Licence Server and Licence Server Control Panel programs are supplied on a separate CD ROM from the Sibelius program itself Requirements The Sibelius Licence Server and the Licence Server Control Panel will run on Windows XP Windows 2003 Server Windows Vista 32 bit Mac OS X 10 4 or later Mac OS X Server 10 4 or later or on an Apple Xserve running Mac OS X 10 4 or later Sibelius requires a network using the TCP IP protocol Your network may use other protocols in addition to TCP IP but TCP IP must be present in order for the Licence Server to communicate with the client copies If you use a firewall on your network ensure that port 7312 is open both for TCP IP and UDP traffic If you use a Novell network note that you cannot install the Sibelius Licence Server onto a server running Novell Netware The Licence Server can only be run on Windows or Mac OS X servers or workstations To run Sibelius on a Novell network you will need to install the Licence Server program on a suitable Windows or Mac OS X workstation Installing and upgrading Sibelius Licence Server Us
19. Sibelius 6 Licence Server Use tile Edition 6 April 2009 Booklet written by Daniel Spreadbury Sibelius Licence Server copyright 2001 2009 Avid Technology Inc The Sibelius Licence Server constitutes part of the Sibelius Product and is subject to the Sibelius licence agreement supplied with Sibelius or available on request You are not licenced to install or use the Sibelius Licence Server unless you are a registered Sibelius network version user Contents Introduction to network site licences 1 0 0 eee en enn ene en enna 4 Installing and upgrading 5 Installation on Windows 0 cece eee n ened teen eden nent abe n ene S 7 Installation on Mac OSX airna apeina Seaver E uate tie ce E a Aaa 10 Upgrading on Windows 00 ccc eect A AA nent a na A A 13 Upgrading on Mac OSK osoei e eo aiea o aa tease ied debby E A E a 15 Installing Sibelius ici swat iia E E E EEE SEEE E ET ERIO 17 Configuring and using the Licence Server 19 Configuring the Licence Servera oiea aa e E EE AEE A E ESAE S 21 Registering the Licence Server 00 ce este a e a a a a a anA 23 Testing the Licence Server araro nana aaa tac E apnea vipa AEE oe o A Ea 27 Access Control AE E AE E A E E 29 Setting up Classroom Control 0 0 cece eect tenet n ene e ence tne nen ences 31 Working with clients gc errio Cran Eei ius ame weds yous E EEE ew News 32 Reading logs vg eninin aged Sevag Menated bane tes Pag heptane bis ep ead sera mendes o 34
20. VD ROM not the Licence Server CD ROM and follow the instructions described in the Upgrading to Sibelius 6 booklet You can install Sibelius 6 itself on each client machine using a special command that will automat ically set the serial number and Licence Server address at installation time rather than when running the client for the first time To do this Insert the Sibelius 6 DVD ROM in the client machine When the main installation menu appears click Exit Open a command window on Windows XP choose Start gt Run then type cmd and hit Return on Windows Vista click Start type cmd and hit Return Type the following command msiexec i D Sibelius SibeliusEnglishInstaller msi SERIAL serialno LSINFO ip port where you should replace D with the drive letter corresponding to your DVD ROM drive serialno with your serial number without spaces e g SCEW600123456 123456 13 Sibelius Licence Server User Guide ip port with the IP address or hostname and port number of the Licence Server e g 192 168 1 10 7812 e The Sibelius installer will then run without requiring any further intervention from you When you first run Sibelius 6 the splash screen will say UNREGISTERED COPY as the program is loading because at that point it has not yet been registered by the Licence Server over the net work and will then change to say Registered to Network User once the program is given permission to run by the Licence Server Running
21. Windows service for Licence Server Unless you are intending to install the Control Panel only on this computer because you have already installed the Licence Server itself on another machine you should leave the Install Windows service for Licence Server option switched on then click Next Sibelius Licence Server User Guide e Now you will be prompted to choose an installation folder Select Installation Folder p The installer will install Sibelius 6 Licence Server to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Sibelius Software Sibelius 6 Licence Servers l Browse Disk Cost By default the Licence Server will be installed to the folder C Program Files Sibelius Software Sibelius 6 Licence Server but you can change this if you wish by clicking Browse Make sure that the Administrator group of users has full read and write access to the folder you have chosen If your chosen folder does not exist the installer will create it for you On RM Community Connect 3 CC3 systems we recommend installing the Licence Server in the RM Public folder as this has no restrictions ensuring that no permissions problems will be encountered Once you have determined where the Licence Server should be installed click Next You are told that the installer is ready JB Sibelius 6 Licence Sever e
22. e D Smart Card Manages ac Manual Local Service Smart Card Removal Policy Allows thes Manual Local Syste gt S amp SNMP Trap Receives tra Manual Local Service L5 Software Licensing Enables the Started Automatic Network S GA SQL Server SQLEXPRESS Provides sto Started Automatic Network S Gh SQL Server Active Director Enables inte Disabled Network SQL Server Browser Provides SQ Started Automatic Network S C SQL Server VSS Writer Provides th Started Automatic Local Syste os SSDP Discovery Discovers n Started Manual Local Service C Superfetch Maintains a Started Automatic Local Syste l 4 System Event Notification Monitors sy Started Automatic Local Syste G Tablet PC Input Service Enables Tab Started Automatic Local Syste _ Extended Standard If Status is empty then the service is not running and you should try starting it manually see Appendix A Starting or stopping the Licence Server on page 43 24 Registering the Licence Server On Mac run Activity Monitor from Applications Utilities and make sure that the Show drop down at the top of the window is set to All Processes Type licence into the Filter edit box and you should see the LicenceServer process listed 8990 Activity Monitor Virtual Memory Kind daniel 02 4 10 36 MB 804 58 MB intel root o2 a 610m8 764 63 ME imel s43 ma 779 22 MB mtel Process 58012 E s7
23. e command youre running is a program This will elicit the following response from an unregistered Licence Server Licence server version Version 6 0 0 For use with Sibelius 6 only state UNREGISTERED copies 0 1 serial up 0 01 00 Registering the Licence Server To register the Licence Server you must first enter your serial number Note the use of quotation marks On Windows type LicenceServervV6 setvar SERIAL SCEW 123 456 789 123456 On Mac type LicenceServer setvar SERIAL SCEW 123 456 789 123456 entering your own serial number between the quotation marks Note that the arguments are case sensitive so you should be careful to type them correctly The response will be Set variable SERIAL SCEW 123 456 789 123456 The next step is to register the Licence Server and for this you will need the Computer Number To get it on Windows type LicenceServerv6 getvar COMPUTER_NUMBER On Mac type LicenceServer getvar COMPUTER_NUMBER 45 Sibelius Licence Server User Guide The response will be Got variable COMPUTER_NUMBER C 1234 5678 1234 5678 You then need to contact Sibelius registration quoting your serial number and Computer Num ber to obtain your Registration Number You can then register as follows once again taking care with quotation marks On Windows type LicenceServerV6 setvar REGISTRATION NUMBER R 8765 4321 8765 4321 On Mac type LicenceServer setvar REGISTRATION_NUMBER R 8765 4
24. e standard recommended installation e Insert the Licence Server CD ROM A window should appear showing two icons double click Install Sibelius Licence Server to begin e The following window will appear NAN _ Install Sibelius 6 Licence Server i Welcome ta the Sibelius 6 Licence Server Installer You will be guided through the steps necessary to install this software 4 tack Continue Click Continue to proceed Installation on Mac OS X You are asked to select the destination volume for the software to be installed Choose your Mac s start up volume then click Continue Installing this software requires 19 5 MB of space You have chosen to install this software on the volume h HD e Next you are told that the installer will perform a standard installation On Mac OS X 10 5 Leopard you will see a button Change Install Location which you can use to choose on which volume to install the Licence Server however as stated above you are strongly recommended to install the software on your Mac s system volume So just click Install e You are now prompted to provide an administrator username and password do so and click OK e Next you will see a progress bar as the files are installed to your Mac s hard disk Installing Sibelius 6 Licence Server Writing files 77 complete GoBack Continue e After a few moments you will be told that the installation has comp
25. eed to do this unless you have explicitly changed it when setting up the Licence Server see Configuring the Licence Server on page 21 This information is stored on the client computer and does not need to be entered again Sibelius will then contact the server in order to get permission to run If the maximum number of licenced copies has not been exceeded it will start up and run normally If the maximum number of copies has been reached a message will inform you of this and Sibelius will quit As the networked copies of Sibelius run they remain in contact with the server which maintains a list of copies running Should a client machine crash or become disconnected for some reason the 17 Sibelius Licence Server User Guide Licence Server will remove that copy from the list If a copy of Sibelius cannot contact the Licence Server it will quit allowing the user to save their work first Note about subnet masks A subnet mask is used on a TCP IP network to determine which IP addresses belong to the individual network or subnet For example a typical network uses IP addresses in the range 192 168 1 n where n is an integer from 0 255 in this case the subnet mask would be 255 255 255 0 signifying that only the last digit of the IP address of each client machine on the network may be variable The final digit of the subnet mask address varies according to the precise range of the subnet a value of 0 allows the full range of 0 255
26. elius 1 4 Sibelius 2 Sibelius 3 or Sibelius 4 or Sibelius 5 to Sibelius 6 you will need to upgrade both the Licence Server and all the client machines Upgrading the Licence Server e For Sibelius 1 2 3 4 and 5 0 gt Run Terminal change to the root user sudo bash login navigate to the folder that contains the Licence Server cd usr local bin and run the script called stop_licence_server stop_licence_server gt Ifyou have set the old version of the Licence Server to run on start up e g by specifying that it should run in etc rc local you should also disable this You can disable the line in ques tion simply by adding a character at the start of the line If you followed the instructions supplied with the previous version the line probably looks like this usr local bin start_licence_server so edit it so that it looks like this usr local bin start_licence_server gt You should also delete the old Licence Server executable and the three associated scripts Again these will normally be found in usr local bin e For Sibelius 5 1 or later gt Run Terminal which you can find in Applications Utilities gt Type sudo Applications Sibelius Licence Server uninstall sh and hit Return gt You will be prompted to provide your administrator password do so and hit Return gt You will see a few messages output to the Terminal window as the Licence Server is shut down and deleted e Install register configure and run t
27. er Guide Installation on Windows Installation on Windows If you are upgrading your Licence Server from any earlier version of Sibelius see Upgrading on Windows on page 13 Installing the Licence Server e Insert the Sibelius Licence Server CD ROM and if installation does not begin automatically open a window onto the contents of the disc using My Computer or Windows Explorer then double click LicenceServerInstaller msi to start the installation e You will see the following window J Sibelius 6 Licence Sever crama Welcome to the Sibelius 6 Licence Server Setup m a Wizard al The installer will quide you through the steps required to install Sibelius 6 Licence Server on your computer WARNING This computer program is protected by copyright law and intemational treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel e Click Next e Next you will be asked if you want to install the Windows service J Sibelius 6 Licence Sever arama 2 Install Windows Service _ The installer can also install the Windows service on this machine If you want to install only the Control Panel or have problems with the service installation then uncheck this box You may need to unblock a port on your firewall default is 7312 Install
28. ervice Dont try to start the service when run from the foreground Management commands for communicating with a running service localstatus test server serial number testloop server serial number test50 server serial number testloop50 server serial number query machine kick all kick address kick address port kick address server warn message address port warn message dumplog filename server getvar variable server setvar variable value server start server stop server unregister server discover broadcast mask port Show status of running Licence Server s on local machine Simulate connection and authorization request from a client Simulate connection and authorization request from a client and continue polling Simulate connection and authorization request from a Sibelius client Simulate connection and authorization request from a Sibelius client and continue polling Get information on Licence Server on machine IP address Close all clients Close client on IP address address Close client with this IP address port number Close clients on this server Warn clients on this address port Display this warning message on all clients Message must be in quotation marks Writes the server s log to a local filename Get the specified variable from the server Set the variable to the specified value on the server Start the server if i
29. from the server in the pane at the bottom of the test client window 27 Sibelius Licence Server User Guide Ifa test client fails to connect for whatever reason it shows a red background e STOPPED Mode Student Start Stop Save Become teacher Sending client alive message Unfrozen by client with D 0 ClientID 0 SERVER MESSAGE not enough licences closing Again you can see the reason why the test client failed to connect in the pane at the bottom of the window In the above example the Licence Server already had the maximum number of allowed clients connected so it refused authorisation hence the message not enough licences To close all the test client windows click Close All Test Clients If no test clients can connect 28 If no test clients are able to connect to the Licence Server consider the following e Is the Licence Server running and if so is it correctly registered Check the read out under Server Status on the Status page of the control panel e Is your firewall blocking communication between the Licence Server and the test clients Make sure that the correct port 7312 by default is open for both the TCP and UDP protocols e Is the Licence Server prevented from accepting client connections from the IP address of the computer you are using to test the connection See Access Control on page 29 If all else fails consult Troubleshooting on page 38 Access Control Access Contro
30. fy the new port number below Note that changing the port will disconnect any clients who are currently using Sibelius In order for clients to reconnect to the Licence Server you will need to reconfigure each client machine to use the new port New port 18989 Cancel ox As the message in the dialog makes clear changing the port after you have already set up your Licence Server can be very inconvenient because you need to reconfigure each client machine to use the new port afterwards Changing the number of copies in an existing site licence If you decide to increase the number of copies in your Sibelius network site licence you will need to unregister your Licence Server and obtain a new Registration Number from Sibelius registration To unregister your Licence Server click Unregister on the Status page of the Licence Server Control Panel You will be asked if you are sure you want to unregister the Licence Server if you click Yes the Licence Server will become unregistered and it will no longer be able to authorize any client copies of Sibelius To re register your Licence Server with a larger number of copies follow the procedure described in Registering the Licence Server on page 23 Unexpected exits 36 In the unlikely event that a copy of Sibelius running on a client machine exits unexpectedly e g if it crashes or if the computer on which Sibelius is running crashes or requires a reboot when the student runs
31. ground performing one or more specific tasks Many services are started automatically when your computer runs or when a spe cific user logs in The Licence Server is intended to be run as a service meaning that it will be started automatically when the computer is started Licence Server states When the Sibelius Licence Server is running it can be in one of four different states which are normally passed through in order as follows e Installed Simply running the installer achieves this state e Running the service The installer also automatically starts the service Registered You have to provide the Licence Server with its registration information the Sibelius serial number and Registration Number in order to move into the final state e Running the server As soon as the Licence Server is registered it becomes fully operational and can authorize client copies of Sibelius You can stop and restart the Licence Server at any time using the Licence Server Control Panel when you restart it it will return to the same state as when you stopped it Once the Sibelius Licence Server reaches the fourth and final state running the server it is ready to use Running the Licence Server Control Panel In order to see the status of the Licence Server and make changes to its configuration you use the Licence Server Control Panel You can run the Control Panel either on the same machine that the Licence Server is installed or on another wor
32. he Sibelius 6 Licence Server according to the instructions in Installation on Mac OS X on page 10 Upgrading the client machines To upgrade each of the client machines use the Sibelius 6 DVD ROM not the Licence Server CD ROM and follow the instructions described in the Upgrading to Sibelius 6 booklet When you first run Sibelius 6 the splash screen will say UNREGISTERED COPY as the program is loading because at that point it has not yet been registered by the Licence Server over the net work and will then change to say Registered to Network User once the program is given permission to run by the Licence Server Running multiple Licence Servers The Sibelius 6 Licence Server the Sibelius 5 1 Licence Server the Sibelius 4 Licence Server and the revised Sibelius 3 Licence Server may be run simultaneously on the same server and installed concurrently 15 Sibelius Licence Server User Guide 16 If you need to do this it will be necessary to change the port number used by at least one of the licence servers It may be simplest to change the port number used by the new Sibelius 6 Licence Server in which case Temporarily stop your existing Licence Server consulting the documentation that was supplied with that version of the Licence Server Install the Sibelius 6 Licence Server following the instructions in Installation on Mac OS X on page 10 Change the port number used by the Sibelius 6 Licence Server following the instructio
33. hen it first connects to the Licence Server This identifier remains associated to that client machine as long as it is con nected to the server for that session and when the client disconnects and reconnects e g because a student quits and restarts Sibelius it will be assigned a new identifier Similarly when the Licence Server is restarted the client IDs are simply reassigned from 1 again Client IDs are used by the Licence Server to ensure that it can tell each client apart especially when your net work employs NAT User name shows the username of the account currently logged in to that particular computer Time Connected shows how long each client has been connected for in hours minutes and seconds Last Polled shows when the Licence Server last polled the client and received a reply Typically clients will be polled every few seconds and only when you suffer a network outage of some kind or when the client computer crashes will the client not be able to respond to the Licence Server s poll message In addition to seeing real time information about the clients currently connected you can perform some simple operations on the client machines namely sending a message to one or more clients or closing one or more clients Working with clients Sending messages to clients If you need to send a message to one or more clients e g to inform them that the lesson ends in a few minutes or that the computer lab will be closing s
34. hortly you can select the client by clicking or clients by Shift clicking or using Ctrl click or 4 click from the list at the top of the dialog then click Send Message A simple dialog appears Send Message Message to send to selected clientis Class finishes in 10 minutes Please be ready to hand in your assignment Type your message and click OK Your message will appear within a few moments on the screens of each of the clients to whom you chose to send it Closing clients To close one or more client select the client by clicking or clients by Shift clicking or using Ctrl click or click from the list at the top of the dialog then click Close Selected Clients Within a few moments each of the client machines will prompt the student to save their work and then shut down 33 Sibelius Licence Server User Guide Reading logs 34 The Logs page of the Licence Server Control Panel shows the log messages generated by the Licence Server aA e Sibelius 6 Licence Server Panel Status Server Options Access Control Clients Log Time Client Address Message ESOT EUS EI EEII LETNE Buu IEUAN IEE seu seu III ETUI 27 04 2009 09 47 32 172 24 171 213 Client alive 27 04 2009 09 47 32 172 24 171 213 Client add request version 6 protoc ss serial SCEW 600 889 286 4610 27 04 2009 09 47 32 172 24 171 213 New client at this address 27 04 2009 09 47 32 172 24 171 213 Adding client id 41 1 of 25 27 04 2009
35. irectoryname takes you to the directory called directoryname If you copied the Licence Server program to a folder named LSV6 for example then cd LSV6 will get you there dir lists the contents of a directory Use this to check that you are in the right directory exit closes a command prompt window To quit a running command type Ctrl C
36. ked the Licence Server for authorization Client alive this means that a client has been successfully authorized Poll response from client id n this is the response of the client to the Licence Server s poll request Poll count 1 for id n this means that client ID n has stopped responding to the Licence Server s poll requests Removed client from list this means that a client has closed The buttons at the bottom of the page allow you to perform various operations on the log e Save As if you encounter problems with the Licence Server it is very useful to send your log file to Sibelius technical support Simply click Save As to save a text file suitable for attaching to an email Reading logs Clear will empty the log Note that this not only clears the display in the Licence Server Control Panel it deletes the existing log altogether The log is also deleted each time you start the Licence Server Refresh forces the display of the log file to be updated The display is automatically updated every few seconds but if you want to force an update you can do so Mark inserts a marker line in the log file which can be useful when trying to diagnose what the Licence Server is doing while it s running Status inserts a status report message into the log including important bits of configuration information including the Licence Server s serial number IP address and port number of regis tered copies client and manager
37. kstation To run the Control Panel On Windows choose Start gt Control Panel then double click Sibelius 6 Licence Server e On Mac navigate to the Sibelius 6 Licence Server folder inside Applications then double click the Sibelius6LicenceServerControlPanel icon 21 Sibelius Licence Server User Guide 22 The following window will appear ISOQ Sibelius 6 Licence Server Control Panel Status Server Options Access Control Clients Log Licence Server Address Licence Server address 127 0 0 1 7312 localhost Set Find anena Service Status You cannot install uninstall the service on a Mac Install Service Uninstall Service Start Service Stop Service Registration Status Server Status Licence Server is not yet registered Click Register below to start Licence Server is not yet registered the registration process Register Unregister Start Stop Lab Control e Click this button to change the password teachers should use to control Change teacher s password students computers via Sibelius As you can see there are five pages in the Control Panel Server Status shows the status of the server at a glance and allows you to perform the essential configuration tasks locating the server starting and stopping the service Windows only registering the server starting and stopping the server and setting the teacher s password for Sibelius s Classroom Control featu
38. l On the Access Control page of the Licence Server Control Panel you can set up rules about which computers on your network can connect to the Licence Server in order to authorize client copies of Sibelius or change settings for the Licence Server itself AON Sibelius 6 Licence Server Control Panel Status Server Options Access Control Clients Log Address jype Blocked 127 0 0 1 localhost Manager No 127 0 0 1 localhost Client No sto tg Client No 172 16 0 35 Client Yes Restore Defaults Delete Allow or Block Clients and Managers 7 a feral Client Allow Block 172 lie aC 35 SS ee z Manager Allow Block Apply You can use as a wildcard Clients and Managers By now you will be familiar with the term client meaning a computer on which Sibelius is installed and which will be connecting to the Licence Server for authorization Clients are specified by IP addresses or ranges of IP addresses A manager is a computer from which it is possible to change settings for the Licence Server As with clients managers are specified by IP addresses Typically you would need somewhat permissive access control for clients because you may have Sibelius installed on every computer in the school for example and less permissive access control for managers because only say the network administrator and the teacher s workstation should be able to change Licence Server settings Allow or Block Simply put
39. leted successfully Install Succeeded The software was successfully installed 11 Sibelius Licence Server User Guide e Click Close to exit the installation Configuring and using the Licence Server Now see Configuring the Licence Server on page 21 Installing Sibelius on the client computers Once you have installed and configured the Licence Server you need to install the Sibelius client application on each client machine you want to use with the Licence Server see Installing Sibel ius on page 17 Uninstalling the Licence Server To uninstall the Licence Server Run Terminal which you can find in Applications Utilities Ina Finder window go to the Sibelius 6 Licence Server folder inside your Applications folder Drag the uninstall sh file onto the Terminal window You will see Applications Sibelius 6 Licence Server uninstall sh appear in the Terminal window hit Return You will be prompted to provide your administrator password do so and hit Return You will see a few messages output to the Terminal window as the Licence Server is shut down and deleted Once the Licence Server has been uninstalled the registration data is also removed and if you sub sequently reinstall the Licence Server on the same computer you will have to re register and reconfigure it 12 Upgrading on Windows Upgrading on Windows To upgrade your network site licence from Sibelius 1 4 Sibelius 2 Sibelius 3 or Sibeli
40. multiple Licence Servers 14 The Sibelius 6 Licence Server Sibelius 5 1 Licence Server the Sibelius 4 Licence Server and the revised Sibelius 3 Licence Server may be run simultaneously on the same server and installed concurrently If you need to do this it will be necessary to change the port number used by at least one of the licence servers It may be simplest to change the port number used by the new Sibelius 6 Licence Server in which case Temporarily stop your existing Licence Server consulting the documentation that was supplied with that version of the Licence Server Install the Sibelius 6 Licence Server following the instructions in Installation on Windows on page 7 Change the port number used by the Sibelius 6 Licence Server following the instructions in Changing the port used by the Licence Server on page 36 Restart your existing Licence Server consulting the documentation that was supplied with that version of the Licence Server When signing on a client copy for the first time to a licence server with a different port number the syntax for the server IP address will be for example 192 168 1 183 8989 where 8989 is whatever new port you have chosen If you do not have the most up to date Sibelius 3 or 4 Licence Server visit http www sibelius com helpcenter upgrades html network to download the latest version Upgrading on Mac OS X Upgrading on Mac OS X To upgrade your network site licence from Sib
41. n configuring state On Mac the daemon has to be started first using the script start_licence_server else this command has no effect Stop the server and return to configuring state Unregister the server so that you can re register e g to change the number of copies the server can authorize On Mac you must run the script reload_licence_server in order for the server to recognise the new number of copies Look for any servers running on the local subnet If set the LS_HOST environment variable is used by default You can set this using the command set LS_HOST server 49 Sibelius Licence Server User Guide Variables for use with getvar and setvar SERIAL COMPUTER_NUMBER REGISTRATION_NUMBER ALLOWED_CLIENTS BLOCKED_CLIENTS ALLOWED_MANAGERS BLOCKED_MANAGERS PORT TIMEOUT VERBOSITY Serial number required for registration get only Computer Number required for registration get only Registration Number required for registration set only Comma separated list of IP addresses that are allowed to connect to the server for authorization Comma separated list of IP addresses that are prohibited from connecting to the server Comma separated list of IP addresses that are allowed to configure the server Comma separated list of IP addresses that are prohibited from configuring the server The port on which the server is running requires server restart How long the server should wait for a poll to be retu
42. nce Server is apparently installed correctly but the clients cannot see the Licence Server e Open a command window Windows or Terminal window Mac and use ping to contact the server from the client and vice versa to establish basic connectivity If ping is successful in both directions network traffic is able to be routed between the two machines If ping fails it s possi ble that another device on the network e g a programmable switch is blocking the traffic between the Licence Server and the client Check the logs to see if you are getting an extra slave alive message Review your access settings using the Access Control page of the Licence Server Control Panel see Access Control on page 29 This can also be caused by your firewall Try this trick if you are running the Control Panel on the same machine as the Licence Server add the server s IP address to the list of allowed manag ers then connect to the server by IP address or use the Find button If you are unable to con nect or test the server in this way it suggests that the firewall on your local machine is not allowing connections through on the Licence Server s port If you are able to test the server but other clients still cant connect then check the settings of any other firewalls or routers on your network Error message Could not bind the IP socket to the correct port If you see the error message Could not bind the IP socket to the correct port when
43. nd hit Return e This opens a command shell window cn NDOWS system32 cmd exe Mi ft Windows XP Version 5 1 2600 lt C gt Copyright 1985 2801 Mic oft Corp C Documents and Settings apearson gt Navigate to the folder where you installed the Licence Server using cd cd Program Files Sibelius Software Sibelius 6 Licence Server Make sure you type the line above exactly with spaces in all the right places You will be returned to the command prompt in the above directory e Now to install the service type LicenceServerV6 install You will see the following response from the Licence Server Could not find service to uninstall Service started okay U4 server running no US server running yes e You will again be returned to a command prompt 43 Sibelius Licence Server User Guide Stopping the Licence Server on Windows First open a command prompt window On Windows XP 2003 choose Start gt Run then type cmd and hit Return On Windows Vista click Start type cmd and hit Return e This opens a command shell window Navigate to the folder where you installed the Licence Server using cd cd Program Files Sibelius Software Sibelius 6 Licence Server Make sure you type the line above exactly with spaces in all the right places You will be returned to the command prompt in the above directory e Now to install the service type LicenceServervV6 uninstall e You will again be returned to a command prompt Sta
44. ns in Changing the port used by the Licence Server on page 36 Restart your existing Licence Server consulting the documentation that was supplied with that version of the Licence Server When signing on a client copy for the first time to a licence server with a different port number the syntax for the server IP address will be for example 192 168 1 183 8989 where 8989 is whatever new port you have chosen If you do not have the most up to date Sibelius 3 or 4 Licence Server visit http www sibelius com helpcenter upgrades html network to download the latest version Installing Sibelius Installing Sibelius Example scores Before you install Sibelius you should liaise with your music staff or network administrators about the best place to install Sibelius s example scores e On Windows Sibelius installs the example scores into a folder called Example Scores inside the Sibelius 6 program folder and creates a shortcut to this folder inside the My Documents folder belonging to the current user If you want to make these files available to all users you should manually copy the Example Scores folder to an appropriate location on the network e On Mac Sibelius installs the example scores into a folder called Sibelius Example Scores inside Users Shared Documents which will be accessible to all users on that client machine Installing Sibelius on your client machines Install Sibelius on each of your client machines following
45. ou will not be able to execute the test command So to allow localhost 127 0 0 1 and all machines on the subnet 172 24 170 access to the Licence Server on Windows type LicenceServerV6 setvar ALLOWED_CLIENTS 127 0 0 1 172 24 170 On Mac type LicenceServer setvar ALLOWED CLIENTS 127 0 0 1 172 24 170 Appendix B Manually configuring the Licence Server to which the response will be Set variable ALLOWED_CLIENTS 127 0 0 1 172 24 170 To check your access control settings use the getvar command On Windows type LicenceServerV6 getvar ALLOWED_MANAGERS On Mac type LicenceServer getvar ALLOWED_MANAGERS to which the response will be something like Got variable ALLOWED_MANAGERS 127 0 0 1 To check which machines are allowed as clients on Windows type LicenceServervV6 getvar ALLOWED_CLIENTS On Mac type LicenceServer getvar ALLOWED_CLIENTS to which the response will be something like Got variable ALLOWED_CLIENTS 127 0 0 1 172 24 170 47 Sibelius Licence Server User Guide Appendix C Manually locating Licence Server logs Normally you should view the Licence Server s logs using the Licence Server Control Panel but should you need to do this manually do so as follows Logging on Windows The Licence Server creates a log file called LicenceServerV6 log normally located in e Windows 2003 Server C Documents and Settings Default User Application Data Sibelius Software Logs e Windows XP C
46. re R a Confirm Installation as The installer is ready to install Sibelius 6 Licence Server on your computer Click Next to start the installation Cer Click Next You will see a progress bar as the Licence Server and Control Panel are installed If you have a firewall active you may see a window appear telling you that LicenceServerV6 exe is trying to access the Internet this is normal and happens when the Windows service is started for the first time Choose whichever option tells your firewall that this program is safe to access the Internet Depending on the specific firewall you are using you may not receive a notification at this point in which case you should now go to your firewalls control panel and open port 7312 for both TCP and UDP traffic After a few moments you will be told that installation has completed successfully Click Close to exit the installer Installation on Windows Configuring and using the Licence Server Now see Configuring the Licence Server on page 21 Installing Sibelius on the client computers Once you have installed and configured the Licence Server you need to install the Sibelius client application on each client machine you want to use with the Licence Server see Installing Sibel ius on page 17 Uninstalling the Licence Server If you need to uninstall the Licence Server e g to upgrade it or to install it on another computer do so as follows e Choose Start Control
47. re Server Options allows you to set some more advanced properties of the server including log verbosity i e how detailed the logs should be how long the client time out should be and what port the server should run on You can also run some very useful diagnostics on the Licence Server from this page Access Control determines which computers can connect to the Licence Server both for autho rizing Sibelius clients and for determining which machines can be used to run the Control Panel to configure the server Clients shows details of the clients that are currently connected to the server and allows you to send messages to them or close the clients down Log shows the Licence Server log file useful for diagnostics The options on each of these pages are discussed in detail in the following pages Registering the Licence Server Registering the Licence Server Connecting to the Licence Server At the top of the Server Status page of the Control Panel you can see the IP address of the Licence Server that the Control Panel is connected to Licence Server Address Licence Server address 127 0 0 1 7312 Set Find By default the Control Panel assumes that the Licence Server is running on the same machine which is represented by the special IP address 127 0 0 1 on the default port 7312 You can tell whether or not the Control Panel has successfully connected to the Licence Server by reading the status message in
48. rned by a client in seconds The verbosity level of the server 50 Appendix E Licence Server error codes Appendix E Licence Server error codes Error code Internal error message Explanation 301 ERR_LS_CANT_CONNECT_TO_SERVER The service is not yet running 302 ERR_LS_AUTH_NO_MORE_COPIES No more licences left on server 303 ERR_LS_AUTH_ALREADY_RUNNING_THIS_IP A version is already running at this address 304 ERR_LS_AUTH_DENIED Can t authoize this client 305 ERR_LS_ SHUTDOWN Server has requested that we shut down 306 ERR_LS_INCORRECT_SIB_VERSION Licence Server is for a different version of Sibelius 307 ERR_LS_OLD_LS_VERSION Using the wrong version of the Licence Server 308 ERR_LS_CLIENT_COMM_ERROR Cant communicate with client 309 ERR_LS_INVALID_SERIAL Invalid serial number 310 ERR_LS_NO_ACCESS No access control has been set up 311 ERR_LS_SOCKET_FAIL Cant create or bind network sockets 312 ERR_LS_SERVICE_CANT_FIND_MODULE Can t find LicenceServerV6 executable to install as a service Windows only 313 ERR_LS_SERVICE_LCANT_OPEN_SERVICEMAN Cant open the service manager Windows only 314 ERR_LS_SERVICE_CANT_CREATE_SERVICE Can t create the service Windows only 315 ERR_LS_SERVICE_CANT_START Error starting the service Windows only 316 ERR_LS_SERVICE_CANT_OPEN Error opening the service Windows only 317 ERR_LS_ GENERAL_ERROR General error from the Licence Server 51 Sibelius Licence Server User Guide Appendix F
49. rting the Licence Server on Mac OS X e Open a Terminal window and log in as root by typing sudo bash login e Type the root password when prompted and hit Return e Now type the following command sbin SystemStarter v start Sibelius 6 Licence Server Service Stopping the Licence Server on Mac OS X e Open a Terminal window and log in as root by typing sudo bash login e Type the root password when prompted and hit Return e Now type the following command sbin SystemStarter v stop Sibelius 6 Licence Server Service 44 Appendix B Manually configuring the Licence Server Appendix B Manually configuring the Licence Server Normally you should use the Licence Server Control Panel to configure the Licence Server but should you need to do this without using the Control Panel you can do so as follows Checking the status of the Licence Server You can check the servers status at any time by running the query command from the com mand line On Windows refer to the instructions Starting the Licence Server on Windows on page 43 for how to type commands for the Licence Server Then type LicenceServerV6 v query On Mac open a Terminal window then type cd Applications Sibelius 6 Licence Server to change to the directory where the Licence Server executable is located Now type LicenceServer v query Note that you must always prepend commands to the Licence Server with which tells the Terminal that th
50. the Server Status group at the bottom of the page If the Control Panel has successfully connected to the Licence Server you will see the following sta tus message Server Status Licence Server is not yet registered If you see this message skip down to Registering the Licence Server on page 25 Unable to connect If the Control Panel is unable to connect to the Licence Server you will see the following status message Server Status Licence Server is not responding If you see Licence Server is not responding e Click the Find button at the top of the page The Control Panel will then search your local network for running Licence Servers If multiple running servers are found you will be prompted to choose which Licence Server to connect to If on the other hand you are told that No Licence Servers were found on your subnet or if one or more servers appears but not the one you expect to see read on e Check your firewall rules Make sure that port 7312 is open for both TCP and UDP traffic then click Find again 23 Sibelius Licence Server User Guide e If Find reports no licence servers click Set and the following dialog will appear Specify the IP address or hostname on which the Licence Server is running If the Licence Server and this Control Panel are running on the same machine switch on Server is running on this machine Server address 127 0 0 1 M Server is running on this machine localhost
51. the instructions in your Handbook using the same serial number starting SCEW SWEW or SCEG that you used to install and register the Licence Server you don t need to register the client copies It is essential that Sibelius be installed on the local hard disk of each client machine It cannot be installed on a network drive or a virtual disk You can install Sibelius on all the client computers using the same serial number as long as all your computers are connected on the same network via TCP IP and can thus see the machine run ning the Licence Server they can share the same licence You can install Sibelius on as many computers as you like but it will only allow as many copies as are licenced to be run simultaneously you could install Sibelius on 30 computers but if you only have a licence for 10 copies only 10 copies will be able to run simultaneously Note that regardless of how many copies you have bought you will only receive one installation DVD ROM and serial number valid for the appropriate number of licences purchased Running for the first time When you run each client copy of Sibelius for the first time you will be prompted for the location of the machine running the Licence Server You should supply this information as an IP address e g 192 168 1 100 or you can specify the server name e g server You can also enter the port on which the Licence Server is running e g 192 168 1 100 8989 although there is no n
52. us 4 or Sibel ius 5 to Sibelius 6 you will need to upgrade both the Licence Server and all the client machines Upgrading the Licence Server e Quit the Licence Server on the computer on which it is installed referring to the appropriate booklet e Ifyou have the Licence Server installed as a Windows service uninstall it For Sibelius 1 2 and 3 go to the Licence Server console and type uninstall gt For Sibelius 4 open a command window on Windows XP choose Start Run then type cmd and hit Return on Windows Vista click Start type cmd and hit Return navigate to the folder that contains the Licence Server and type LicenceServerv4 v uninstall o For Sibelius 5 0 open a command window on Windows XP choose Start gt Run then type cmd and hit Return on Windows Vista click Start type cmd and hit Return navigate to the folder that contains the Licence Server and type LicenceServervV5 v uninstall For Sibelius 5 1 or later uninstall Sibelius Licence Server via Add Remove Programs Windows XP or Programs and Features Windows Vista This will stop and uninstall the service and remove all the necessary files It is very important to uninstall the service in the correct way to avoid leaving a service that cant be removed Delete the folder containing the old Licence Server to avoid confusion with the later version Upgrading the client machines To upgrade each of the client machines use the Sibelius 6 D
53. ver Options Access Control Clients Log L Options lett concise verbose Time out mins _ _ _ 5 minutes 10 mins mee J Assign same client ID to reconnecting clients Do not switch on this option if you use cloned disks in your Change Port Windows client computers Test Client Connections Number of clients to simulate 5 a ig This will simulate Sibelius clients connecting to the Licence Server The clients will turn green if they are able to obtain a licence or red otherwise C RunTestNow_ Close All Test Clients About Licence Server Control Panel About To test client connections simply set the Number of clients to simulate then click Run Test Now The Licence Server Control Panel will spawn the specified number of windows so be careful not to set too high a number each of which pretends to be a running client copy of Sibelius Each window has a colored background e Client 5 RUNNING Start C Stop C Save Become teacher Sending client alive message SUCCESS Received authorisation clientID 5 ClientID 5 Poll received from server t 1800 Client has responded ClientID 5 Poll received from server t 1810 Client has responded ClientID 5 Poll received from server t 1822 Client has responded A green background means that the test client is running successfully You can see a log of the communication the client has received

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