Quick Guide - GreenShareCar
Contents
1. 1300 575 878 and in most cases we ll be happy to credit your account for the cost of a full clean If you leave the inside or outside of the car dirty or leave rubbish inside you may incur a fine Designated Parking Space a If a vehicle is parked in the reserved parking bay when you return call us immediately at 1300 575 878 for assistance If you leave the car parked in any location other than its designated parking space and it gets a parking infringement or other fine you will be responsible for payment plus our admin fee Innovative and Sustainable Transport S Locking Up O When you re ready to end your reservation return the key to the holder turn off all lights and accessories and make sure all windows and doors are fully closed Use your smartcard to lock the doors Nothing else is required to end your booking you re done Extending your Booking You can always extend your booking if the vehicle has not already been booked by another member You can do so from the on board computer from a smartphone or by calling us at 1300 575 878 during office hours If you re unable to extend your booking please notify us at least 20 minutes prior to the end of your reservation Make sure to extend your booking before it expires you can t extend an expired booking From a Desktop Login at www greensharecar com au with your member ID and password Follow the prompts to extend your booking From a M2. is involved take note of the other vehicle s registration number the other driver s name address and license number e Write down any witnesses contact details e Take photos of any damage e After doing all the above call the 24 7 Call Centre on 1300 575 878 Breakdowns amp Flat Tyres In the event of a mechanical problem flat battery or flat tyre pull over secure the car and call the 24 7 Call Centre on 1300 575 878 Tolls Every vehicle has an e TAG to record trips on toll roads If you drive on a toll road you will be invoiced for the cost of the toll plus 20 admin fee at the end of the month Fines and Tickets You re responsible for traffic penalties including parking tickets speeding fines clamping fines bus lane fines or any other infringements You are required to pay parking tickets directly If we receive them in the post you will still be responsible and incur our administration fee greensharecar com au Contact Info Office Hours 9 00AM 5 00PM Monday to Friday Our offices are closed on public holidays After Hours We are available for problems and emergencies 24 7 365 days of the year If you require assistance after hours on weekends or on public holidays call 1300 575 878 and follow the prompts Before you call have the following information ready e Member ID e Reservation times e Car registration number e Your mobile contact number e Nature
3. may be held responsible Innovative and Sustainable Transport Using the Smartcard Your smartcard is your access pass to the GreenShareCar fleet Hold it against the card reader in the driver s side bottom corner of the windscreen to start your booking and unlock the doors Wait for the green light then remove the card Always use it to lock and unlock the doors during your booking leave the keys in the vehicle at all times If you misplace your smartcard just let us know We will arrange a replacement fees apply Keys Keys are kept on a cord beneath the steering wheel Make sure to remove them from the ignition before exiting the vehicle Some of our vehicles have an electric START button instead of keys If you don t see any keys check around the steering wheel for a START button Probationary Licences Probationary drivers are required to supply their own P Plates These are to be clearly visible at all times greensharecar greensharecar com au Returning the Vehicle When you return the vehicle make sure e You have left at least a tank of fuel e All lights and accessories are turned off e The key is out of the ignition e To remove personal belongings and any rubbish e The car is clean and tidy Car Needs a Wash amp We like to keep the vehicles as clean as possible nobody likes driving a dirty car If it looks like it could use a wash just call us at
4. f share when you need to drive I Quick Guide GreenShareCar We know you re going to love the freedom that comes with being a GreenShareCar member Whether it s saving some cash or improving your mobility options you ve got a great new way to get where you re going Our vehicles are fully insured serviced and maintained in peak condition Every vehicle has a fuel card e TAG and on board computer to manage your bookings We have a 24 7 emergency call centre roadside assist and complete accident management Our vehicles provide enjoyment and mobility to our many members so we ask you to respect the vehicles as if they were your own Car sharing is simple and fun but we all need to work together to keep things running smoothly Be courteous to fellow members and avoid fines by following some simple rules It s important to read this Quick Guide before your first trip join today drive tomorrow L nshare inetbookings all inclusive fuel asiihce T A few Simple Rules o 8 amp amp Report Damage When you arrive at a vehicle always check the car inside and out To report damage a dirty car or low fuel call 1300 575 878 Keep it Clean Take personal belongings with you when you go and bin any rubbish No Smoking Not even with all the windows down or all the doors open Smoking is strictly prohibited No Pets We like pets but the cars don t Pets are s
5. ncel or change a booking simply login and select My Reservations then click Change or Cancel Any cancelled time with less than 24 hours notice prior to the start of your booking will be charged at full price Changing vehicles with less than 24 hours notice will result in your account being charged for both vehicles You have a 1 hour grace period after making a booking any changes or cancellations within 1 hour of the booking being made will not incur any charges greensharecar com au Getting Started Before you drive be sure to check for the following e Fuel Card located in the slot on the on board computer e User Manual in the glove box or behind the front seats e At least 1 2 tank of fuel SEE If anything is missing make sure to let us know right away Damage Check Bau When you arrive check the vehicle for damage inside and out If you find any damage check if it s been reported in the Damage Log Sheet in the User Manual If it hasn t already been reported call us at 1300 575 878 before you drive off When reporting damage make sure to include e The type size and area of the damage e Which damaged panel or part is affected whether it s inside or out e Use the terms passenger or driver side Left or right can get confusing If possible take a photo and send it to info greensharecar com au If you don t report existing damage at the start of your trip you
6. obile Device Login at reserve greensharecar com au with your member ID and password Follow the prompts to extend your booking greensharecar com au Refueling The Fuel Card NS Every vehicle has a fuel card located in the slot in the on board computer next to the driver s sun visor You ll see the card peeking out on the left side Where to Refill Most service stations will accept our fuel card but always check before filling up If necessary you can pay for fuel yourself and send us a copy of the receipt we ll reimburse you with a credit on your GreenShareCar account less our administration fee Always make sure to ask the attendant if the fuel card will be accepted before filling up Fuel Type t Always use regular unleaded when you fill up If you fill up with the wrong fuel it may cause an engine breakdown which is not covered by our warranty If this occurs you will be held responsible If you fill the vehicle with premium fuel we may charge you for the difference Leave at Least 1 2 Tank Always leave the car with at least half of a tank of fuel at the end of each trip to avoid fines Innovative and Sustainable Transport Accidents Breakdowns Tolls amp Fines Accidents If you are involved in an accident e Do not admit fault e Secure the car and turn on the hazard lights e Inform the police if anyone is injured or if there is a dispute of fault e f another vehicle
7. of the problem Important Information AN This Quick Guide does not substitute or replace the terms and conditions of the Member User Agreement which terms were agreed at the time of joining GreenShareCar The latest version of the Member User Agreement is always available on our website greensharecar com au The information in this Quick Guide is current as at April 2014 v7 7 Copyright 2014 GreenShareCar All Rights Reserved greensharecar com au
8. trictly prohibited Fill it Up Always leave at least 1 2 a tank of fuel Use the fuel card located in the slot in the on board computer next to the driver s sun visor Return on Time Late fees are no fun and neither is waiting for another member to return a car You can extend your booking quickly from a smartphone or the on board computer or just give us a call Make sure to extend at least 20 minutes before your booking expires greensharecar com au It s easy to Make a Booking It s important to understand how the booking system works procedures for driving a GreenShareCar and what to do if a problem comes up You can find all that and more in this guide so let s get started and get you ready to drive Once again welcome to GreenShareCar and congratulations on becoming a member and a part of the movement to sustainable transportation From a Desktop Login at www greensharecar com au with your member ID and password Follow the prompts to make a new booking From a Mobile Device E Login at reserve greensharecar com au with your member ID and password Follow the prompts to make a new booking Your booking will be sent to the vehicle within minutes and you ll receive a confirmation email Innovative and Sustainable Transport sensharec3 ars by the hour or day n join today tomorroy Larome Fuel amp Insurance Always Included Cancellation Policy To ca
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