Cymru 1 Gold and Silver Hosting Account Email Guide
Contents
1. 11 At this point everything should be working correctly If you click on the Test Account Settings button Outlook XP will make sure everything is working correctly and tell you what isn t this can help you trouble shoot further Using Mozilla Thunderbird to collect your Email Run Thunderbird Click on Tools then select Account Settings Click on the Add Account button Select Email account from the list of three options and proceed as follows 1 Enter your real name or your organisation s name if you prefer in the Your Name box 2 Enter your full email address in the Email Address box 3 Click on the Next button 4 Select POP3 rather than IMAP when asked and enter your POP3 server address which is your full domain name e g yourdomain com in the Incoming Server box 5 Click on the Next button 6 In the Incoming User Name box enter your full email address not just the part before the symbol In other words enter you yourdomain com and not just you 7 Unless you use our Universal SMTP service leave the Outgoing User Name box blank or enter your full email address again if need be 8 Click on the Next button 9 In the Account name enter a name for the account you have just created This is just a description and is not part of any settings It is usually best to enter your full email address in this box 10 Click on Next 11 Click on Finish 12 Click once on Outgoing Server SMTP in the le2. 7 MB disk space used 26 2 MB traffic used Domains ET Group Operations Show Subdomains yp Show Aliases Q Search E Show All soft Holdings Ltd Discover Virtuozzo I All mohts reserved 3 Server Virtuakza ton P Log out amp IP Poal Logo Setup Custom Buttons i g 3 domains total Number of entries per page 10 25 100 ALL P S H Domain name 4 Creation date Subdomains Domain aliases Disk usage Traffic m O yourdomain com April 2 2004 0 0 25 0MB 20 1M8 Month P 1 O another com Oct 21 2005 0 0 3 52MB 1 93MB Month jp O thirddomain com Oct 21 2005 0 o 5 20MB 4 21M8 Month 4p 3 domains total Number of entries per page 10 25 100 ALL ee Figure 4 The Domain List Click on the domain name that you want to adjust E g if you want to add modify or delete email addresses for yourdomain com then click on the yourdomain com link in your list of domain names at the bottom of the page Doing so will show you a new page with all the main domain options that are available as well as show some summary statistics for it See Figure 5 on the next page Please be careful not to click on any icons not related to the task at hand Hosting Account Email Guide v1 0 Cymru 1 Limited Page 5 i Server Virtualization Scogan 1999 2007 SWsoft Hokancs itd eS Discover Virtuozzo Logout wn cy MTnu L imet es on ata General 2H O Domain YOURDOMAIN COM Jue CJ Desktop Gr
3. Home E Aee sy Administrator System J Sessions GB aot HIE amp DNS Settings Databases Certificates Hosting Domain has physical hosting on IP 869 145 247 237 TETE Web Users Subdomains Log Manager File Go amp e Crontab Application Vault Site Prewiew O Figure 5 Domain options Mail icon is highlighted in red To adjust the email settings for your domain or to add a new address click on the Mail icon highlighted in red in Figure 5 above This will display a page showing all email addresses also known as Mail Accounts that have already been set up Please see Figure 6 below ea Discower Virtuozzo ia Server Virtualization P Log out Qy Search E show Al 1 Mai accounts total Number of entries per page 10 25 Flute eReas A Fi ey bw A k a or 1 Mal accounts total Number of entries per page 10 25 200 ALL Figure 6 Email address list with Add New Mail Account and Show Aliases highlighted Hosting Account Email Guide v1 0 Cymru 1 Limited Page 6 In the example in Figure 6 on the previous page one email address you yourdomain com has already been set up We have highlighted the two most important icons Add New Mail Address and Show Aliases and we will discuss these shortly Quick Tips If you want to delete an email address Put a tick in the tick box on the left of the address e g you yourdomain com then click on th
4. Logging in and using your Control Panel ceecccsssseeccesseeceesscecseneeeseaseesesneeeesens Page 4 3 Creating NEW Email addresses on c ee eesseccccassseeecceeesececceeesecccssuaseececsuasececseaaseeeeseeaaes Page 5 4 Forwarding Aliases Passwords and other Options cscccccsssecceesececeeeseeseeseeeees Page 6 5 Using an Email program to collect your messages eeecccssseeccesseeceessceceeseessaeeeeees Page 7 6 cr ciiste cera cass hee eee A EERST Page 8 7 Anti Virus and Anti Spam facilities ccccccccssssccccssscccceeseecsusecccseacecseseecsaneeessauess Page 9 S Opon aseptic seg acme este urea E Page 9 9 How to CO veces setters can ctenevaniceseeazencancceiondseaciatesissncaenssateaseianetintedennaateaYt Page 10 Cymru 1 Hosting Account Email Guide V1 0 Published February 14 2008 Cymru 1 Limited All Rights Reserved Unauthorised reproduction or dissemination in whole or in part is explicitly prohibited Cymru 1 Limited is Registered in Wales Company number 4262212 Registered address 7 9 High Street Porthmadog Gwynedd LL49 9LR no post to this address please Postal Address Cymru 1 Limited PO Box 30 Porthmadog Gwynedd LL49 9UG Sales Telephone 0870 940 4101 Email sales cymru1 net Billing Telephone 0870 950 4103 Email billing cymru1 net Support Telephone 0871 871 4747 Email diamondsupport cymru1 net Calls to our 0871 Technical Support number cost 10p per minute from a normal
5. at the bottom of the window making sure that you do not have a tick in the My account is an Exchange Server A new window will appear asking you to select the type of account you want to setup Select POP from the list A further window appears with several blanks for you to fill in Answer as follows Account Name This is just a textual description for the account you are about to add Enter your full email address here to avoid confusion Name Enter your real name or your organisation s name here Email address Enter your full email address here Account ID Enter your full email address again do not just enter the part before the symbol e g enter you yourdomain com and not just you POP server Enter your POP3 server address which is your full domain name e g yourdomain com Hosting Account Email Guide v1 0 Cymru 1 Limited Page 18 Password Enter the password for your email address Put a tick in the Remember Password tick box if prompted SMTP server Enter the name of your ISP s SMTP server You can get this information from your ISP unless we provide your internet connection as well as your hosting account we cannot provide this information If Cymru 1 provides your Internet connection as well as your hosting account then you need to enter smtp cymru247 net Unless you use our optional Universal SMTP service which allows you to send email wherever you are in the world and no matter which ISP you
6. connect with in which case you would need to enter a different address Please contact Technical Support for more information Click on OK Using Mac Mail to collect your email Run Mail In the main OS X menu bar at the top of the screen click on Mail then select Preferences from the drop down list A new window will appear Select the Accounts icon then click on the small symbol you ll see at the bottom of the left hand column A new page will appear fill it in as follows Select POP as the account type Description This is just a textual description for the account you are about to add Enter your full email address here to avoid confusion Email address Enter your full email address here Full Name Enter your real name or your organisation s name here Incoming mail server Enter your POP3 server address which is your full domain name e g yourdomain com Username Enter your full email address again do not just enter the part before the symbol e g enter you yourdomain com and not just you Password Enter the password for your email address Outgoing Mail Server SMTP If it is blank click on Server Settings Enter the name of your ISP s SMTP server You can get this information from your ISP unless we provide your internet connection as well as your hosting account we cannot provide this information If Cymru 1 provides your Internet connection as well as your hosting account then you ne
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8. on OK to confirm No Forwarding Redirecting will occur if you do not put a tick in the Redirect tick box In this way you do not have to remove the address you entered in the Redirect address box see Figure 9 below to disable Forwarding nor do you have to re type it in order to re enable Forwarding after disabling it Instead you can enable and disable forwarding to a particular email address just by inserting or removing the tick in the Redirect tick box and clicking on OK Mail redirects amp Create Shortcut p Up Level Redirect Redirect address you your isp com Figure 9 Configuring Forwarding Important At this point if your email address also has a Mailbox enabled which is normally the case for email addresses then email sent to your address will be stored on our server as well as being forwarded to the address you just specified in the Redirect address box Figure 9 above You do not have unlimited space in your account to store emails however So unless you download the messages from your mailbox our servers to your PC using your email program which will cause the copies stored on our servers to be deleted once they have been safely saved on your computer then your mailbox will fill up to its maximum capacity very quickly and refuse to accept any new messages This is not what you would normally want to happen If you only want to forward emails without keeping a copy on our servers for you to download usi
9. other options you can configure for your email addresses For example you can create mail groups so that email sent to one address can be automatically forwarded to a number of other addresses all at the same time or you can create out of office auto responders and much more Details of these options can be found in the full Plesk Control Panel user manual available from http www cymrul1 net gold goldother ph Hosting Account Email Guide v1 0 Cymru 1 Limited Page 13 5 Using an Email program to collect your Email The basics of setting up an email account is very similar for all Email programs You ll find specific information on setting up you email account in a number of Email programs including Outlook Express Outlook 2003 Outlook XP Outlook 2007 Thunderbird Entourage and Mac Mail a little later on Regardless of which program you use when setting up an email account in any email program you will be asked for the same basic set of information Please use the following as a guide on how to answer the basic questions when asked Even if you are an expert computer user please pay attention to item 6 and also the important notes that follow 1 Your Name Enter your real name or the name of your company if you prefer 2 Your Email Address Enter the full email address you yourdomain com that you have created in the Mail section of the Control Panel 3 Your Email server type Select POP3 if asked Not all emai
10. BT line Lines are normally open from 9 30am to 5 30pm Monday to Friday excluding public holidays Plesk is a trademark of SW Soft 13755 Sunrise Valley Drive Suite 600 Herndon VA 20171 USA Hosting Account Email Guide v1 0 Cymru 1 Limited Page 2 1 About Your Hosting Account Your hosting account provides publicly accessible webspace for your website allowing anyone anywhere in the world to access it as long as they have access to the Internet It also keeps track of Statistics about visitors to your site provides email and anti spam facilities and many other features Cymru 1 provides two basic types of account Silver and Gold Although they differ in their features and capabilities both are hosted on very powerful and extremely reliable servers co located at the Telehouse North Datacentre in the heart of London s Docklands one of the main hubs of Internet connectivity in the UK Cymru 1 Hosting account features include e Business class performance and reliability ensuring your site stays accessibly to visitors e Easy to use online Control Panel to administer your account e Advanced security helping to protect your site and others from hackers e Sophisticated spam filtering Gold account only reduce unwanted emails e Virus protection reduce the possibility of a virus getting onto your computers e Extensive visitor statistics see how popular your website really is e Optional PHP scripting and My
11. Cymru 1 Gold and Silver Hosting Account Email Guide Thank you for choosing Cymru 1 to provide your website hosting and email In this guide you will find information on how to login to your control panel to set up modify and delete email addresses and how to configure Outlook Outlook Express Thunderbird Mac Mail and Entourage to work with them Before you begin reading please take a moment to make a written note of your domain name and your Control Panel username and password in the box below Details of these were included in the Welcome email we sent you when you signed up Keep this information in a safe and secure place so that you can refer to it in the future You will be asked to provide your domain name if you contact technical support so that we can easily identify your account If you do not know your Control Panel username and password please contact Technical Support so that we can send you a reminder Your domain name Your Control Panel Username Your Control Panel Password Contents NOTE Throughout this guide you will see words highlighted in light blue and underlined like this These words act just like hyperlinks in a website if you click on them you will instantly be taken to the appropriate part of this document For example you can click on any of the links in the contents list below 1 About Your hosting ACCOUNT cs eeeceeeeessccccccesseeccecessececceeuececesauassecssuuaeeecssaaseeeesaas Page 3 2
12. SQL Database facilities for advanced hosting needs Hosting Account Email Guide v1 0 Cymru 1 Limited Page 3 2 Logging in to and Using your Control Panel You control and configure your hosting account using an online Control Panel This is powered by a sophisticated software platform known as Plesk To login to your Control Panel open your web browser and visit https www cymru1 net gold E Kel 7 RUE Gold and Silver In the Login box enter your Control Panel username p Hosting Account Login Enter your username and password and cick Login to access your account In the Password box enter your Control Panel password NOTE Nesta Sc deem tpl ace tel ca tee This is a temporary issue We apologise for the inconvenience Click on the Login button For further assistance please call technical support on 0871 871 4747 calls cost 10p per minute from a normal BT line Please contact Technical Support if you do not remember Login your Control Panel Username and Password Password oroot vour password Login Fig 1 The Plesk Control Panel Login page You will then see the main Plesk desktop which is where you make changes and control your hosting account What s new im Plesk 8 17 TE Se thee Fil ist of charges AWSTATS SUPPORT MOSIE IMP SUPPORT Wivstats is a powerful shabstes program shid creates advanced statetcall reports b Moble DMP ip a Honde meb mal evterson that allows soness to meb mal through
13. a amp Work auth fies and dinectones doman Trough fe nange Mo aa vered ery Remo umge L t Chent s Preferences A Edt season and mtertace preferences for a chert T Greate a Button and Place It to Cents Control Panel Fig 2 The Plesk Control Panel My Desktop page For detailed information on using the Plesk control panel in general please download and read the full Plesk 8 User Manual This is available from http www cymru1 net gold goldother php Hosting Account Email Guide v1 0 Cymru 1 Limited Page 4 3 Creating new Email addresses Fig 3 Home link CMRUED www cyimru 2 met General EJ Desktop Pp Home System x T Sessions E Loa out Custom x Ay 254 Gient Backup mm Notifications i Advanced Domain Options Jl Advanced Statistics PSA Clean Server SamGuerdian Help amp Support FE i Help Desk Helo Chent home page Once logged in to the Control Panel cli the General box in the left hand colum Figure 3 on the left ck on the Home link you ll see in n of the My Desktop page See You ll then see a page with a list of all the domain names you have associated with your hosting account s hown at the bottom See Figure 4 below Note You may only have one domain ne Copynight 1999 2007 SW IS m 9 O YOUR NAME Tools f 8 FP a Edit Report Preferences Permissions Limits amp Q Domain Traffic Templates Info 3 domains 3 active domains 33
14. ace screens are completely loaded Mailbox quota Default for the domain 19 5 MB D Enter size kilobytes Figure 7 Creating an email account with Mailbox tick box highlighted Hosting Account Email Guide v1 0 Cymru 1 Limited Page 7 Type in the email address you want to create in the Mail account box e g type in myname if you want to create an email address of myname yourdomain com Type in and then the password you want to have for this email address in the New Password box and repeat it in the Confirm Password box typing it in twice makes sure that you have not made a mistake when typing Normally you should not need to change or adjust any other options on this page Make sure there is a tick in the Mailbox tick box then simply click on the OK button to create the new address What s the next step After creating your new Mail Account email address the next step is normally to set up your email program to download any email that is sent to it We ll explain how to do this in Section 5 of this document However you may also like to setup Forwarding or add an Alias for your new email address We ll explain what these options are in a moment in Section 4 of this document Important Note After creating your first Mail account to immediately create another one click on the Up Level link you ll see at the top right hand of the page amp Up Level This will return you to the email list page where you can cl
15. e Remove Selected link and confirm the removal when asked If you want to modify the settings for an email address click on the name of the email address itself e g you yourdomain com This allows you to configure Forwarding and Aliases and also allows you to change passwords We ll discuss all these options a little later in Section 4 of this guide If you want to view Aliases click on the Show Aliases link highlighted in red in Figure 6 on the previous page We ll explain what Aliases are a little later in Section 4 of this guide HOW TO ADD A NEW EMAIL ADDRESS To add a brand new email address to your account the first step is to click on the Add New Mail Account icon highlighted in red in Figure 6 on the previous page The terms Mail Account and Mail Name which are used a lot in the Control Panel are simply different ways of saying email address When you click on the Add New Mail Account icon a new page will appear asking you for certain details in order to create the address Please see Figure 7 below Create mail account Up Level Mail account properties Mail account name yourdomain com Old password None New password TTT Confirm Password PTTTTITTtT tT Control panel access Button label length Interface language ENGLISH United States Interface skin WinXP Reloaded Compact Allow multiple sessions M Prevent users from working with the E control panel until interf
16. ed email to another address then all email sent your new address will vanish never to be seen again We ll cover this again a little later when talking about Forwarding Hosting Account Email Guide v1 0 Cymru 1 Limited Page 8 4 Forwarding Aliases Passwords and other options To forward to another address or add an email Alias or change a password for an email address first login to your Control Panel click on the Home link and then on the Mail icon to get to the Mail section of your Control Panel account as detailed in Section 2 of this document When you do so you will see a list of all the Mail accounts email addresses that you have already configured as shown in the example in Figure 6 on Page 6 Click on the name of the address you want to configure e g click on you yourdomain com You ll see an Email summary page similar to the example in Figure 8 shown below you yourdomain com o ge F G we B Q u amp Add New Mail Preferences Permissions Mailbox Redirect Mail Group Groups Autoresponders WebMail Alias Info Control panel access Mailbox Redirect al OFF Autoresponders Mail group ae OFF SpamAssassin Antivirus None Mail aliases No Mail aliases Figure 8 Email account details The icons at the top of the page can all be clicked on to adjust or set up various options for the email address We ll go into more detail shortly but you would click on the Add New Mail Alias to add an Alias t
17. ed to enter smtp cymru247 net Unless you use our optional Universal SMTP service which allows you to send email wherever you are in the world and no matter which ISP you connect with in which case you would need to enter a different address Please contact Technical Support for more information Hosting Account Email Guide v1 0 Cymru 1 Limited Page 19 6 Using Webmail If you are away from your home or office computer and need to check your email or send a message you can use our Webmail system Simply visit http webmail yourdomain com where yourdomain com is the name of your domain name You will see a page like this Welcome to Horde Username Password Language English British X Figure 13 Horde Webmail Login Enter your full email address in the Username box and enter the password for that email address in the Password box Click on Login If you have not used Webmail for some time or have never used it at all you may see a page similar to that shown in Figure 14 below after you have logged in lail Maintenance Operations Confirmation Last login Fri 11 Jan 2008 15 38 39 UTC from A E a E E Mail is ready to perform the maintenance operations checked below Check the box for any operationis you want to perform at this time j All old linked attachments more than 6 months old will be deleted Perform Maintenance Operations Skip Maintenance Figure 14 Horde Maintenance C
18. email address e g me mydomain com 5 In the User Name line enter your full email address again e g me mydomain com not not just enter the part of the email address before the i e do not just enter me 6 In the Password line enter the password for this email account 7 Make sure there is a tick in the Remember password box if you don t want to have to type your password in each time you collect your email However if other people use your computer and you don t want them collecting your email make sure there is no tick here 8 Make sure there is no tick in the Log on using Secure Password Authentication box 9 In the Incoming mail server POP3 line enter your domain s pop3 server address which is just your domain name e g mydomain com Hosting Account Email Guide v1 0 Cymru 1 Limited Page 16 10 In the Outgoing mail SMTP server line enter the name of your ISP s SMTP server You can get this information from your ISP unless we provide your internet connection as well as your hosting account we cannot provide this information If Cymru 1 provides your Internet connection as well as your hosting account then you need to enter smtp cymru247 net Unless you use our optional Universal SMTP service which allows you to send email wherever you are in the world and no matter which ISP you connect with in which case you would need to enter a different address Please contact Technical Support for more information
19. ft hand column to highlight it 13 If this is the very first email address you have entered in Thunderbird then you can use the Add button on the right hand side of the page to add an outgoing server SMTP address Give it is textual Hosting Account Email Guide v1 0 Cymru 1 Limited Page 17 description normally you should enter the same thing as you enter for the server name see the next step 14 Enter the address of your ISP s SMTP server in the Server Name box Contact your ISP for details If you use Cymru 1 to provide your internet access you would normally enter smtp cymru247 net 15 Make sure there is no tick in the Use name and password Unless you use our Universal SMTP service please contact Technical Support for details 16 Choose the No option for the Use secure connection 17 Click on OK 18 Click on the name of your newly created email address in the right hand colum of the Account settings window Change the Outgoing Server SMTP drop down in the right hand part of the window to the correct smtp server 19 Click on OK Using Entourage to collect email Run Entourage Click on the Entourage menu item at the top of the screen Select Account Settings from the drop down list Click on the New icon in the small window that appears A further window will be displayed and you will be asked to enter your email address Do so then click on the Configure My Account Manually button you ll see
20. ghlighted here SpamGuardian Anti Spam facilities Gold accounts only Your Gold account features an advanced anti spam system that can help to block a very large proportion of the spam unsolicited email that would otherwise arrive in your mailbox You can even view an online chart of how much spam is being blocked so that you can see how effective it is based on the settings that you choose For more information on this feature please visit http www cymru1 net help spamguardian ph WARNING Anti Spam facilities will automatically be disabled for any email address that you have configured to Forward Redirect any received emails to another address ClamAV and F Prot Anti Virus facilities All email that is received by our hosting servers is automatically scanned for viruses using ClamAV or F Prot anti virus technologies Any emails containing known viruses are automatically deleted before they can reach your mailbox The anti virus facilities on our servers should not be considered as a substitute for installing and constantly updating a good quality anti virus application on any PC used to receive email however We cannot guarantee that our anti virus facilities will detect and delete all viruses that might be sent to your email addresses WARNING Anti virus facilities will automatically be disabled for any email address that you have configured to Forward Redirect any received emails to another address 8 Universal SMTP serv
21. he Preferences icon to change passwords and the Redirect and Mailbox icons to adjust Forwarding In the Info section on the summary page you can see what options are currently configured for the email address In the example in Figure 8 we can see that no Redirect is in effect Redirect Off and that the email address has a Mailbox associated with it Mailbox On In the Mail aliases section we can see that no Mail Aliases have been set up On the next few pages we ll discuss How to setup Forwarding Redirecting email How to add Mail Aliases additional addresses How to change the Password for an email address Hosting Account Email Guide v1 0 Cymru 1 Limited Page 9 Forwarding Redirecting If you wish you can configure an email address to automatically forward any email that is sent to it to another email address For example if you have created an email address of you yourdomain com you can configure your hosting account to automatically forward any email sent to that address to any other address for example you your isp com re To arrange for an email address to forward email to another address click on the Redirect Redirect con in the Email Summary page as shown in Figure 8 Doing so will open a new page allowing you to configure the required settings Put a tick in the Redirect check box to enable forwarding to the email address that you enter in the Redirect address line below it see Figure 9 below Click
22. ice When you set up an account in your email program Outlook Outlook Express Entourage Mac Mail Thunderbird etc you must enter an address for an SMTP Server in order to be able to send email The SMTP server you specify normally needs to be that of the ISP you are using to connect to the internet If you only ever use one ISP e g you have your email program running on your home or office PC and do not change your ISP then you will never need to change the SMTP server setting once you have entered it However if you have a notebook laptop and move from place to place you are likely to need to change this setting to match the ISP being used at each different location To get around this problem Cymru 1 offers a Universal SMTP service where you can use our SMTP servers no matter which ISP you connect with eliminating the need to make adjustments all the time Please contact the Sales department for more information on this extra cost option Hosting Account Email Guide v1 0 Cymru 1 Limited Page 22 9 How to contact us Technical support You will find extensive online help including information on using and trouble shooting your email accounts webspace and Control Panel at http www cymru1 net help goldhelp ph In addition context sensitive help and additional information is available within the Control Panel by clicking on the Help link next to the blue icon you ll see at the bottom of the left hand navigati
23. ick on Add New Mail Account once more to add the second address Do not confuse the Add New Mail Account icon with the Add New Mail Alias icon which you will see on your page immediately after successfully creating a new email address We ll discuss creating Aliases in Section 4 shortly J Mailbox What is the Mailbox tick box for Why it is important We highlighted the Mailbox tick box in red in Figure 7 on the previous page If there is a tick in this box and by default there should be one when you click on the OK button then you will create a fully functional email address complete with its own mailbox email storage space on our servers This is the normal way of doing things and email sent to your newly created email address can then be downloaded directly from our servers into your email program If on the other hand you only wish to Forward email received on your newly created email address to a different address e g you want email sent to myname yourdomain com to be automatically forwarded to you yahoo com and do not want a copy kept on our servers then you should remove the tick from the Mailbox tick box In summary a tick in the Mailbox tick box means a copy of all received email will be stored on our servers until you download it using your email program No tick in the Mailbox tick box means no copy will be stored on our servers So if you have no tick in that box and do not later configure the email address to forward receiv
24. l programs ask for this information when setting up an account so don t worry if you don t see this option 4 Your POP3 incoming email server address Enter the name of your domain name here without any www or similar E g just enter yourdomain com and not www yourdomain com or mail yourdomain com etc 5 Your SMTP outgoing email server address You need to contact your ISP the company you use to connect to the internet for advice on what to enter here Often it is something along the lines of smtp your isp com or mail your isp com or similar For example if you use Cymru 1 to provide your internet access you would enter smtp cymru247 net for this question If you use our universal SMTP service an extra cost option allowing you to send email without changing settings no matter where you are in the world and no matter which ISP you use to connect to the internet you will need to enter a different address Please contact Technical Support for more information 6 Your email account username and password For your email account username you must enter your full email address e g you yourdomain com and NOT just the part before the symbol Many email programs will automatically suggest the username for you based on your email address but will do so incorrectly e g they will incorrectly suggest your email account username should be you instead of you yourdomain com Important Note Some ISPs may require you to change an advanced
25. lick on Skip Maintenance You will then normally see an error page saying Forbidden This is caused by a combination of a security rule and a slight error in the Webmail system To continue simply click on the back button in your web browser the big arrow pointing to the left which takes you back to the previous page you visited Click on Skip Maintenance once more Hosting Account Email Guide v1 0 Cymru 1 Limited Page 20 Tip Missing messages in Webmail The Webmail system shows you the messages that are currently stored in your mailbox on our servers It cannot show you emails you have already downloaded to your computer using your email program In other words the webmail system will only show you new messages that have arrived in your mailbox since the last time you used your email program on your home or office computer Please note that when you use the Horde webmail system to send messages although a copy of the sent message will be stored in the Webmail system for you to view later on you will not see a copy of your sent email in your email program on your home of office computer This is because only messages you send using your email program will be shown in the sent items folder on your home or office PC and similarly only messages you send using Webmail will be visible in the sent items folder in Webmail VITAL Deleting messages in Webmail Permanently deleting messages in Webmail is a two step proce
26. n is NOT ticked 13 Click on the Next button 14 You are almost finished The next screen will tell you that you ve finished setting up your account Now simply click on the Finish button A new account will have been created and you ll see it listed in the Mail tab of the Internet Accounts window 15 To close this window click on the Close button 16 Click on the big Send Recv button in the Outlook Express button bar towards the top of the screen to send and receive your email Further help on using Outlook Express can be found by using the Outlook Express Help menu option just to the right of the Messages menu option at the top of the main Outlook Express window Using Microsoft Outlook version 2003 2005 XP and 2007 to collect your email Run Outlook and click on the Tools menu Select E Mail accounts from the list displayed Now do the following to create a new account 1 Select Add a new e mail account from the main E mail Accounts window and click on Next A new page will appear 2 From the Server Type list window select POP3 and click on the Next button A new page will appear 3 Under the User Information heading enter your real name or organisation in the Your Name line This is just the information that will be transmitted along with your emails it doesn t matter what it is as long as you don t mind other people seeing this information at the top of all your emails 4 In the E mail Address line enter your
27. n between 9 30am and 5 30pm Monday to Friday Hosting Account Email Guide v1 0 Cymru 1 Limited Page 23
28. ng your email program then you need to carry out one additional step Click on the Mailbox icon See Figure 8 on the previous page The page will change to show you the options you have for your mailbox as shown in Figure 10 on the next page Hosting Account Email Guide v1 0 Cymru 1 Limited Page 10 Mailbox management A Up Level W Mailbox Mailbox quota Default for the domain 19 5 MB Enter size kilobytes Figure 10 Mailbox options Note the tick in the Mailbox tick box In order to stop copies of messages being stored on our server when you are forwarding them to another address remove the tick from the tick box then click on OK Warning When you remove the tick from the Mailbox tick box any emails for the address in question which might be stored on our server will be deleted Summary If you only want to Forward Redirect email and do not want a copy stored in your hosting account for your to download using your email program then you need to disable the Mailbox associated with a Mail Account as explained on this page If you do not do so your account will quickly go over its disk space limit and new emails may be rejected Hosting Account Email Guide v1 0 Cymru 1 Limited Page 11 Aliases Se ee An Email Alias as its name suggests is basically an alternate name for an existing email address Using Aliases allows you to accept email for more than one email address without having to crea
29. on column But if you need help or assistance on a topic that is not covered in any of the online resources you can contact us by email or by telephone Gold and Silver hosting account customers are entitled to Diamond Support To contact the Diamond Support department by email please send message to diamondsupport cymru1 net being sure to include your domain name so that we can locate your account as quickly as possible and a detailed description of your problem and any error messages you have encountered If the matter is extremely urgent or you are unable to send email you can alternatively contact the Diamond Support department by telephone on 0871 871 4747 calls cost 10p per minute from a normal BT line Select Diamond Support if you are prompted to choose a department when you call Lines are normally open between 9 30am and 5 30pm Monday to Friday Accounts and Billing If possible please send an email to billing cymrul1 net being sure to include your domain name so that we can locate your account as quickly as possible Alternatively you can contact the Billing department by phone on 0870 950 4103 Lines are normally open between 9 30am and 5 30pm Monday to Friday Sales Eee If possible please send an email to sales cymrul net being sure to include your domain name so that we can locate your account as quickly as possible Alternatively you can contact the Sales department by phone on 0870 950 4101 Lines are normally ope
30. rver is line If it is not then change it 8 In the Incoming mail POP3 IMAP or HTTP server line enter the name of your domain s POP3 server which is simply the name of your domain e g mydomain com 9 In the Outgoing mail SMTP server line enter the name of your ISP s SMTP server You can get this information from your ISP unless we provide your internet connection as well as your hosting account we cannot provide this information If Cymru 1 provides your Internet connection as well as your hosting account then you need to enter smtp cymru247 net Unless you use our optional Universal SMTP service which allows you to send email wherever you are in the world and no matter which ISP you connect with in which case you would need to enter a different address Please contact Technical Support for more information 10 Click on the Next button 11 In the next screen you will be asked for your email account username and password You need to enter your full email address as the email account username and NOT just the part before the So if you want to configure Outlook Express to collect email for you yourdomain com you need to enter you yourdomain com and NOT just you Enter the password you chose for your email address when you set it up Please note that usernames and passwords are CaSE SEnsitiVE Hosting Account Email Guide v1 0 Cymru 1 Limited Page 15 12 Make sure that Log on using Secure Password Authenticatio
31. setting in your email program in order to be able to send email via their SMTP servers step 5 above If you have difficulty sending email please contact your ISP for help unless you use Cymru 1 to provide your internet access or have subscribed to our Universal SMTP service we will not be able to advise you on which settings to use nor diagnose problems with sending email Hosting Account Email Guide v1 0 Cymru 1 Limited Page 14 Using Outlook Express to collect your email Launch Outlook Express Click on the Tools drop down menu and select Accounts from this list A new window called Internet Accounts will appear with several tabs across the top All Mail and so on Click on the Mail tab Create a new email account You do this as follows 1 Click on the Add button and select Mail from the list of items that appear 2 This will launch a Wizard that will ask you some questions and set up your email system automatically 3 The first thing the Wizard asks for is your name Just tell it your real name or company name as you d like it to appear along with your email address at the top of your email 4 Click on the Next button 5 In the next screen make sure the I already have an e mail address that I d like to use option is selected In the Email address line enter your email address e g myname mydomain com 6 Click on the Next button 7 In the next screen make sure POP3 is selected in the My Incoming mail se
32. ss First put a tick in the tick box to the right of any message you want to delete then click on the Delete link you ll see above the column of tick boxes This marks the messages for later permanent deletion by drawing a line through the subject and sender s address in the list of emails in your inbox If you like you can think of clicking the Delete button like moving the messages to your Recycle Trash bin They have not been permanently deleted and still take up storage space in your mailbox To permanently delete messages you therefore need to do one more thing click on the Purge Deleted link you ll find at the top of the email list on the right hand side of the page Doing so permanently removes all trace of the emails and they will no longer take up any room in your mailbox Alternative Webmail system If you do not like the Horde Webmail system you can alternatively use a third party webmail system known as Mail2Web which is available at http www mail2web com Simply enter your full email address and password when prompted in order to view your messages Please note that messages you send using Mail2Web will not be stored anywhere they will only be sent to their recipient Hosting Account Email Guide v1 0 Cymru 1 Limited Page 21 7 Anti Spam and Anti Virus facilities As well as the features we ve covered already you may like to explore the many other features of your hosting account some of which we have hi
33. te additional full Mail accounts and mailboxes and without having to add configure additional email accounts in your email program For example imagine you have already created a normal Mail account for sales yourdomain com and have correctly configured your email program to download emails sent to that address to your computer Now what if you decide you also want to receive email for info yourdomain com You could create a full Mail address of info yourdomain com complete with its own mailbox and password as explained in Section 3 of this guide You would then need to configure your email program to download emails from that new address to your computer There is nothing wrong with this option and in fact if you want to download email sent to info yourdomain com on a different computer to the one that downloads sales yourdomain com this is the best option However you could alternatively simply add an Alias of info to your sales youdomain com email address Doing so would result in the sales yourdomain com also accepting email sent to info yourdomain com There is then no need to add an account for info yourdomain com in your email program since mail sent to info will arrive in your sales mailbox to be downloaded without any need for any adjustments to any settings in your email program To add an Alias to an existing Mail account in your Control Panel click on the Add New Mail Alias icon as shown in Figure 8 The page will change and
34. will ask you to enter the address you want to add as an Alias as shown in Figure 11 below Creating mail alias for sales yourdomain com Up Level Mail alias form Mail alias name yourdomain com Figure 11 Adding an Alias In the Mail alias name box simply enter the Alias you want to add e g info Click on OK NOTE You cannot enter a full email address in this box For example do not enter info yourdomain com just enter info This is because you cannot create an alias based on any domain other than the one associated with the full email address you are creating the Alias for Hosting Account Email Guide v1 0 Cymru 1 Limited Page 12 Changing Passwords To change the password for an Email account click on the Preferences icon as shown in Figure 8 The page will change to allow you to change the password Enter the new password in the New Password box and confirm it by typing it in again in the Confirm Password box as shown in Figure 12 below Click on OK Preferences Mail account properties Mail account yourdomain com Old password New password Confirm Password Control panel access Button label length Interface language ENGLISH United States Interface skin WinXP Reloaded Compact Allow multiple sessions Prevent users from working with the E control panel until interface screens are completely loaded Figure 12 Changing email password Other options There are a number of
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