Trouble-shooter Mercury
Contents
1. mrrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn aner 20 2010 Star O ddi All Rights Reserved Page 1 User Manual Trouble shooter for Mercury 2010 Star O ddi All Rights Reserved Page 2 User Manual Trouble shooter for Mercury 1 Connecting to the Recorder In order to be able to communicate with the recorder the three lights on the communication box need to be lit The red light is the power the yellow light is the PC communication and the green light is the recorder communication 1 1 No Red Light 1 Check if the DC power supply is plugged in 2 Check if the polarity of the connector is correct The plus should be on the inside and the minus on the outside 0 1 2 No Yellow Light 1 Check if the correct recorder type has been selected under the File Recorder Type menu 2 Check if the red light is on 3 Check the cable connection between the PC and Communication Box 4 Check if the correct COM port has been selected see chapter 3 5 Check if the power on PowO n indication is shown at the bottom of the Mercury window Defining the Com Port for USB Serial Converter NOTICE If no connection can be established with the recorder using the USB serial converter cable the following procedure should be performed First connect the USB serial converter to a USB port Open C ontrol Panel double click on the System icon and select Hardware 2010 Star O ddi All Rights Reser2. dr x MES Network and Offline Files Pen and a Near Performance Personaliz see and Sharing Ce Input Devices Informatio PURTI Printers Problem Programs Regional and ganen and Security fa Reports a and Features Language Center 8 wgl Sound Speech Sync Center System Tablet PC Taskbar and Recogniti Settings Start Menu R und Change user account settings and passwords for people who share this Windows Acq computer Mobilit Su g Windows eee Windows Sidebar Update Figure 13 Click Turn User Account C ontrol on or off figure 14 amp Control Panel User Accounts Task SER Make changes to your user account Create a password reset disk e your network Change your password z ds Remove your password Halli rer mini or Manage your file encryption Change your picture Password protected certificates Change your account name Configure advanced user TAES Change your account type Change my environment variables Manage another account Turn User Account Control on or off Figure 14 2010 Star O ddi All Rights Reserved Page 22 2010 Star O ddi All Rights Reserved User Manual Trouble shooter for Mercury Disable the Use User Account Control UAC to help protect your computer and click OK figure 15 GOrE User Accounts Turn User Account Control On or Off g dhe do v
3. 4 If the recorder comes with a plastic tube attached make sure that the tube goes all the way through the hole on the bottom of the box so that the recorder is placed on the correct level for communication 82010 Star O ddi All Rights Reserved Page 6 User Manual Trouble shooter for Mercury 1 5 Communication Errors All three lights on the box are on 1 Check if the voltage selection on the AC DC adaptor is set to 9V or higher 2 Most probable cause is that although the green light may seem Stable the communication link is weak Try to rotate the tag slightly in the hole and try to connect again Repeat if necessary The recorder should be rotated to the center of the stable green light range see chapter 4 3 If using a laptop please make sure that the power cable DC power Supply are located as far as possible away from the C ommunication Box and the communication cable 4 Make sure that no electrical devices power sources are close to the communication cable box 5 When trying to connect to recorder on a moving boat the recorder may move around while trying to connect and causing communication errors Put a piece of paper at the sides of the recorder in the box This will keep it from moving 6 Ifa Device Error is reported upon connection please check if the Mercury program has been opened more than once This error can also occur if a different program is open and is using the same communication port as Mer
4. 3 82010 Star O ddi All Rights Reserved Page 4 User Manual Trouble shooter for Mercury Prolific USB to Serial Comm Port COM3 Properties MR General Port Settings Driver Details Bits per second Data bits Parity Stop bits Flow control None Restore Defaults Figure 3 Click the Advanced button and the following window appears Advanced Settings for COM3 Use FIFO buffers requires 16550 compatible UART 7 Select lower settings to corect connection problems Select higher settings for faster performance Receive Buffer Low 1 v High 14 14 Transmit Buffer Low 1 v High 16 16 COM Port Number EIYE v Figure 4 W ith the COM Port Number you can define a com port for the USB serial converter After having selected the COM Port Number make sure to close SeaStar W hen re opening SeaStar the COM port should become active in SeaS tar under Settings gt Communication gt Serial Ports Ifthe COM port number does not become active in SeaStar please try another COM port number However it is only possible to try COM ports up to COM6 Even though the Device Manager of the 2010 Star O ddi All Rights Reserved Page 5 User Manual Trouble shooter for Mercury computer reports that a COM port number is in use it might be possible to define and use those COM ports for the USB There is no one solution here as it vari
5. Change my picture Change my account type Change my NET Passport Figure 3 Q2010 Star Oddi All Rights Reserved HER Page 18 User Manual Trouble shooter for Mercury If you are not set as Computer administrator choose Change my account type Enable the Computer administrator User Accounts FEER Learn About Jer Pick a new account type You must assign another user on this computer with a computer administrator account before you can change this user s account type This ensures that there is always at least one user with a computer administrator account on this computer Computer ad With a computer administrator account you can e Create change and delete accounts e Make system wide changes e Install programs and access all files Figure 4 4 2 Windows Vista amp Windows 7 The same problem as described for Windows XP can occur in Windows Vista To run the program as an administrator you will have to do following Right click on the Mercury icon and select Properties Click on the C ompatibility tab and you will see following 2010 Star O ddi All Rights Reserved Page 19 User Manual Trouble shooter for Mercury F SeaStar Propertie If you have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Windows XP Service Pack 2 Settings E Run in 256 colors R
6. electromagnetic noise you might experience communication problems between the logger and the Communication Box Then try the following 1 Turn the logger a little bit in either direction in the box and try to connect again 2 Move the Communication Box further away from other electronic equipment if possible 3 Change the position of the red button and try to connect again 4 Connect the black banana plug to the black connector on the back of the Communication Box and the alligator clip to something with a ground connection It can be e g the ground connector in your mains plug ora radiator etc Just be sure that the object you connect the wire to is not the main current 2010 Star O ddi All Rights Reserved Page 12 User Manual Trouble shooter for Mercury 2 Starting a New Measurement Sequence 2 1 Communication Errors 1 Timeout on command echo no response from recorder a Check if the voltage selection on the AC DC adaptor is set to 9V or higher b This may happen because the recorder has moved in the hole or has been removed and inserted again into the hole The recorder is off line Please try to connect again 2 Other communication errors Other communications problems can occur but the recorder is still on line The user is prompted to try starting the recorder again in a new measurement sequence If the user chooses to connect to the recorder again a CRC error will most likely occur In that case the use
7. file and has not previously installed Mercury from the CD The software must be installed from the CD by running the setup exe file because it installs the package for creating the graphs and tables The Mercury exe file can be updated later with a new Mercury exe file When data is retrieved using the Mercury exe file only the data is retrieved OK although the graph and table will not display The data can be opened in Excel or viewed after installing the software from the CD 2010 Star O ddi All Rights Reserved Page 16 User Manual Trouble shooter for Mercury 4 Windows Settings 4 1 Windows XP Graph not Displayed in Mercury Mercury may retrieve the data create the DAT file but come with a message indicating an error reading the DAT file and graph not displayed This may be caused by a user setting feature in Windows XP The user has to be set as an administrative in order to view the data graphically in Mercury The user accounts can be viewed and possibly changed by performing the following E Control Panel bl tot gaw bkavontes Jools Heb ar ar E P Search Folders ET Address Control Panel ge p J D wm 0 amp Control Panel K eu Arrasshlily Adi Hardware amp rrinisk tive Anhe Gamma Autanatr RNF G switch to Category wew Cotlors te Took Updates Admhist ator ay gt w e trozdzom Lace and Imre pple Folder Jotions Forks sane Intl GIG amp windows Update Cunlid
8. SLil2 2 Culrulkis Driver 9 lelg and Support 5 Fa a e A J x K 5 nec Internet Java Keyboard Mal Network Duticns ImageDive Connections ob amp es NelwuikSeluy Flom aid Puse Oplia Prillers atid Revival Steri ers aud izci lodem Faxes cnguc 3 a 9 8 a Scheduled Sscuity Sounds and Taskbar and MEET Tasks Cen er Aucic Devices e Windows Wirckss Frewal Network Set Figure 1 Go to Control Panel and double click on User Accounts 2010 Star O ddi All Rights Reserved Page 17 User Manual llser Accounts Learn Abuul ia User accounts 2 user account types 2 switching users Trouble shooter for Mercury User Accounts Pick a task Change an account Create a new account Change the way users log on or of or pick an account to change Baldur S Guest Computer adminisss alur amp Guest accouLis uff Figure 2 Choose Change an account Pick your account If you are already set as Computer administrator please stop here and exit all windows Otherwise continue by clicking on your account User Accounts Related Tasks Manage my network passwords Prevent a forgotten password Change another account Create a new account Learn About 2 Deleting your own account 2 Switching users 2 Using NET Passport What do you want to change about your account Change my name Baldur S Computer administrator Create a password
9. Trouble shooter for Mercury STAR ODDI Vatnagardar 14 104 Reykjav k Iceland Tel 354 533 6060 Fax 354 533 6069 star oddi star oddi com www star oddi com User Manual Trouble shooter for Mercury Table of C ontents 1 Connecting to the Recorder sssvnnnnnnnnnnnnnnnvnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 3 1 1 No Red Light nasa ai 3 12 Ne Yellow LU 3 Defining the Com Port for USB Serial Converter rrrrrrnnnnnvvnnnnnnnnnonnnnrnnnnnnn 3 Fko No Green BY susen 6 1 4 Unstable Green Light cesser 6 15 C mm nicaton aaa a 7 CRG 20 ta i i a e E iiaa teaiin iaaii 7 Disable CRC MER sni 8 Updating Settings to Recorder Fault eeeeeeeer eeen 9 16 NO n a a a AE 10 1 7 Extra Ground Connection aaa 11 1 8 Communication Problems ccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaees 12 2 Starting a New Measurement Sequence ssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 13 2 1 Communication Errors yiccecsiesasecktececesesetusesnsascceccetectesdedadtecdetcatebatedecceinieck 13 3 Retrieving Data 15 3 1 Communication Errors seemed vednteddkemnde 15 3 2 Graph and Data Table not Displayed rrrrvvrvnnnnnnnnnnnnnrnnnrrrrnnnnnnnrrrrnnnnnr 16 4 Windows Settings nn 17 4 1 Windows Pause 17 Graph not Displayed in Mercury waarnnnnrrrnnnnnnnnnnnnnnonnnnnnnnnnennnnnnnrrnnnnnrrrnnnnnnnn 17 4 2 Windows Vista amp Windows Fasanar 19 Graph Not Displayed in SeaStar
10. cury CRC Error The CRC test is a safety check performed by the software when retrieving the Recorder Information Data RID The CRC is a register in the RID file which is calculated and placed in the recorder s RID when Starting up a new measurement sequence When retrieving the RID from the recorder Mercury calculates the CRC from the retrieved data and matches it against the recorder s CRC register If they do not match a CRC error is reported The reason why a CRC error occurs is most likely due to bad communication condition Check the point above under C ommunication errors It is possible to disable the CRC check while connecting This is done under Settings Connection Normally the CRC should not be disabled but the following scenarios are an exception where CRC check can be disabled 2010 Star O ddi All Rights Reserved Page User Manual Trouble shooter for Mercury a A communication error occurred while connecting Please check the 5 points above before disabling CRC check b A communication error occurred while initiating a new measurement sequence c A communication error occurred after data retrieval while updating Status in the recorder d A communication error occurred while putting the recorder to sleep e A communication error occurred while updating status in the recorder upon a POR Power On Reset error detection When connecting to the recorder and POR error is detected a new
11. es between computers and the user may have to try several times to define a few different COM port numbers It might also be necessary for the user to shift the USB plug between different USB inputs on the computer If the USB cable is Switched to another port the computer may not find it at first but if it is un plugged and re plugged it is likely to be found The COM port in SeaStar is selected under Settings gt Communication gt Serial Ports 1 3 No Green Light 1 Check if the red and yellow lights are on 2 Check if the voltage selection on the AC DC adaptor is set to 9V or higher 220V AC 3 Check if the recorder is inserted correctly into the hole in the box The spherical end should face down 4 Insert the recorder into the hole and rotate until stable green light comes on If necessary remove recorder from box and repeat the insertion and rotation of recorder in the box 5 Lift the recorder a few mm up in the box hold it for two seconds and put it down in the box again 1 4 Unstable Green Light 1 Try rotating the recorder in the hole in the box until green light becomes stable 2 If using a laptop make sure that the DC power supply for the laptop is kept as far away as possible from the Communication Box 3 If out on sea the recorder may be move around in the hole To immobilize the recorder in the correct position try using a slip of paper and squeeze it down the hole alongside the recorder
12. g Search Turn on User Account Control UAC to make your computer more secure User Account Control UAC can help prevent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer Use User Account Control UAC to help protect your computer Figure 15 Choose Restart Now after having saved closed all open programs figure 16 rT Microsoft Windows I You must restart your computer to apply these changes Before restarting save any open files and close all programs Figure 16 Page 23
13. gs that use 2400 baud speed If you are not sure in what position the button is push the button to see how the position changes Tags with higher serial number than listed below are new tags 4800 baud DST CT D 54133 DST CT D logic K4133 DST centi T DST centi TD C3721 DST centi logic L3721 DST P amp R X688 DST P amp R logic Y688 DST milli F All DST compass All DST comp tilt All DST tilt All DST magnetic All All DST micro and DST milli except milli F loggers are low power tags and this change does not affect any of these loggers 2010 Star O ddi All Rights Reserved Page 10 User Manual Trouble shooter for Mercury Figure 6 High Power ON Figure 7 High Power OFF 1 7 Extra Ground Connection The black connector in the back of the new Communication Boxis a ground connector that can be used to ground the box with the black wire with alligator clip that is included Normally this should not be necessary Extra ground wire could be needed if the there is a lot of electromagnetic noise like powerful electronic equipment on board vessels when the Communication Box is being used If you need to use the wire you plug it in the Com Boxand clip the other end to anything that has ground connection on a vessel e g the iron hull of the boat is always grounded 2010 Star O ddi All Rights Reserved Page 11 User Manual Trouble shooter for Mercury 1 8 Communication Problems W hen there is a lot of
14. he recorder after the short measurement test Recorder Connect If a communication CRC error occurs 8 When there is fault with the PC com port the Communication Box cable or the recorder 9 Retrieve data from the short test Recorder Retrieve Data Analyze the data and verify that the values are correct Updating Settings to Recorder Fault If there is an existing a communication problems while using a USB serial converter the user can try to disable the Check Data Echo in SNMS option This option will bypass data echo checks resulting in less restriction on communication protocol By choosing the Settings menu and the C onnection Options command the following window appears Connection Options vw Perform CRC test when retrieving RID w Check Data Echo in SNMS Automatic data retrieval upon connection Cancel Figure 5 Connection Options Disable the Check Data Echo in SNMS Press OK and try to connect again 2010 Star O ddi All Rights Reserved Page 9 User Manual Trouble shooter for Mercury 1 6 The Red Button The red button at the back of the Communication Box controls the power provided to the tag For all new tags see a list below that work on 4800 baud speed the button should be in high power mode In high power mode the button is pushed in ON position see figure 6 W hen the button is out OFF position see figure 7 it is in low power mode Low power mode should be used for older ta
15. ors while retrieving data The result of the retrieval can be viewed in the MIT file Usually if the communication is in order and all the data is retrieved correctly Mercury will automatically convert the data from the decimal values DAD to the unit values DAT If this is not the case then Mercury may drop the conversion part and it is up to the user to either retrieve the data again or manually convert the data see chapter 10 depending on the status of the retrieval If a communication error occurs in the middle of data retrieval the recorder becomes off line The user must connect to the recorder again and retrieve the data again 4 Communication errors while updating recorder status In the event when communication error occurs while updating the Status in the recorder i e after retrieving the data the CRC register 2010 Star O ddi All Rights Reserved Page 15 User Manual Trouble shooter for Mercury in the recorder is probably corrupt Thus when connecting again to the recorder a CRC error will likely occur If so please disable CRC check as described under CRC error earlier in the appendix 3 2 Graph and Data Table not Displayed If the software has not been installed from the CD and only the Mercury exe file is running the graph and data table will not appear This may be the case when the user has a new computer and gets the latest version of Mercury from Star Oddi runs only the Mercury exe
16. r should disable the CRC check Settings Connection 2010 Star O ddi All Rights Reserved Page 13 User Manual Trouble shooter for Mercury 2010 Star O ddi All Rights Reserved Page 14 User Manual Trouble shooter for Mercury 3 Retrieving Data 3 1 Communication Errors 1 No data retrieved This is likely to happen due to the battery is dead or has failed The recorder has therefore not taken measurements To verify if the battery is dead the following can be carried out a Insert the recorder into the box so that all lights are on b In Mercury choose Settings Communications Serial Ports and set the Port Enable Power to be OFF Before pressing the OK button watch the yellow and green lights carefully a Press OK If the green light goes off ca two seconds later than the yellow light there is still battery life remaining b If the green and yellow lights go off at the same time when the OK button is pressed the battery is dead But remember that after these steps you have to go back to Settings Communications Serial Ports and set the Port Enable Power to be ON That way you can only get all the lights back on 2 Timeout on command echo There is no response from recorder This may happen because the recorder has moved in the hole or has been removed and inserted again into the hole The recorder is off line Please try to connect again and retrieve data 3 Other communication err
17. status is initiated in the recorder and the RAM data is reset f Repeated CRC error occurs and the above does not apply has been checked This may though produce errors in the RID file which again may produce errors in the conversion of data Disable CRC Check 1 Go to Settings Connection and disable the Perform CRC test when retrieving RID 2 Try connecting to the recorder Recorder Connect 3 If connection is OK then examine the RIT file for possible error These possible errors may manifest themselves as a very high gt E20 or very low lt E 20 calibration constants Other errors may be abnormal times dates and abnormally high measurement sequence number in the RIT file Usually Mercury will come up with a warning if the calibration constants or time date is not normal If the RIT shows signs of these errors please request record backup file RBD from Star O ddi 4 Ifthe recorder has been measuring data try to retrieve the data Recorder Retrieve Data If data cannot be retrieved there is fault with the PC com port the Communication Box cable or the recorder If data retrieval was ok continue to step 5 5 Make a short measurement test and start the recorder in a new measurement sequence Recorder Start New Measurement Sequence 6 Enable the CRC check Settings Connection 2010 Star O ddi All Rights Reserved Page 8 User Manual Trouble shooter for Mercury 7 Connect to t
18. un in 640 x 480 screen resolution Disable visual themes Disable desktop composition Disable display scaling on high DPI settings Privilege Level V Run this program as an administrator Show settings for all users Figure 5 Under section Privilege Level check Run this program as an administrator click Apply and OK Graph Not Displayed in SeaStar This may be caused by a user setting feature in W indows Vista To correct this follow the steps below 2010 Star O ddi All Rights Reserved Page 20 User Manual Trouble shooter for Mercury Click the W indows logo figure 11 Figure 11 Choose Control Panel figure 12 Internet Internet Explorer E mail Microsoft Office Outlook P Welcome Center 4 Backup Stat d Confi ti ackup Status and Configuration p Small Business Resources Windows Media Player eg Windows Fax and Scan Windows Meeting Space ZZ Microsoft Office Word 2007 fa Windows Photo Gallery E3 Microsoft Office PowerPoint 2007 gt All Programs Start Search 2 od Figure 12 Double click User Accounts figure 13 2010 Star O ddi All Rights Reserved Halli Documents Pictures Music Search Recent Items Computer Network Connect To Control Panel Customize the PET remove progra Help and Support Page 21 User Manual Trouble shooter for Mercury LA gt Control Panel gt Category Control Panel Home
19. ved Page 3 User Manual Trouble shooter for Mercury System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Drivers Driver Signing lets you make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects to Windows Update for drivers Hardware Profiles a Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles Figure 1 Click on Device Manager and then click on Ports COM amp LPT so it looks like figure 2 Device Manager File Action View Help 5 Computer Ss Disk drives 2 Display adapters lt gt DVD CD ROM drives g Human Interface Devices IDE ATA ATAPI controllers g IEEE 1394 Bus host controllers gt Keyboards T5 Mice and other pointing devices Monitors E9 Network adapters Other devices E Ports COM amp LPT Communications Port COM1 aJ ECP Printer Port LPT1 3 Prolific USB to Serial Comm Port COM3 S R Processors Sound video and game controllers E System devices Universal Serial Bus controllers EEE Bu GE NG GE Figure 2 Double click on Prolific US B to S erial Comm Port and select Port Settings figure
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