TM-T20 for serial interface model User`s Manual
Contents
1. N a y J GO 0 hanging o OX bracket TM T20 User s Manual 9 Hanging the Printer on a Wall To hang the printer on the wall follow the steps below CAUTION To fix the printer securely install the wall hanging bracket on a wall made of wood concrete or metal The thickness of the wall should be 10 mm 0 4 or more Be sure to use metallic screws The screws on the wall side must have a pull out strength of 150 N 15 3 kgf or more 1 Install 2 screws screw diameter 4 mm 0 16 head diameter 7 to 9 mm 0 28 to 0 35 in the wall at an interval of 80 mm 3 15 Make sure the length of the screw s body in the wall is 10 mm 0 39 or more and the length outside the wall is 3 to 4 mm 0 12 to 0 16 2 Remove the installed 2 screws from the printer as shown in the illustration below 3 Install the wall hanging bracket on the printer and fix it using the screws removed in Step 2 Wall hanging bracket 10 TM T20 User s Manual 4 Align the holes in the wall hanging bracket with the screws on the wall and hook it securely Installing Roll Paper Follow the steps below to install the roll paper 1 Use the cover open lever to open the roll paper cover Cover open lever TM T20 User s Manual 11 Remove the used roll paper core if any and insert the roll paper The correct direction of the paper is shown in the illustra2. disassemble or modify this product Tampering with this product may result in injury fire or shock Be sure to use the specified power source Connection to an improper power source may cause fire Never insert or disconnect the power plug with wet hands Doing so may result in severe shock Do not place multiple loads on the power outlet wall outlet Overloading the outlet may lead to fire Be sure your power cord meets the relevant safety standards and includes a power system ground terminal PE terminal Otherwise shock may result Handle the cables with care Improper handling may lead to fire or shock Do not use the cables if it they are damaged Do not modify or attempt to repair the cables Do not place any object on top of the cables Avoid excessive bending twisting and pulling of the cables Do not place cables near heating equipment Check that the plug is clean before plugging it in Check that the AC inlet is clean before plugging the power connector in it Be sure to push the prongs and power connector all the way in Use the provided power cable only Do not use the provided power cable with any other devices than the specified one Doing so may lead to fire or shock Never glue the AC inlet and the power cable together TM T20 User s Manual 3 Regularly remove the power plug from the outlet and clean the base of the prongs and between the prongs If you leave the power plug in the outlet for a long time dust may
3. radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense For Canadian Users This Class A digital apparatus complies with Canadian ICES 003 2 TM T20 User s Manual Important Safety Information This section presents important information intended to ensure safe and effective use of this product Read this section carefully and store it in an accessible location Key to Symbols The symbols in this manual are identified by their level of importance as defined below Read the following carefully before handling the product A WARNING Warnings must be followed carefully to avoid serious bodily injury CAUTION Cautions must be observed to avoid minor injury to yourself damage to your equipment or loss of data Q Note Notes have important information and useful tips on the operation of your equipment Safety Precautions A WARNING Shut down your equipment immediately if it produces smoke a strange odor or unusual noise Continued use may lead to fire or shock Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice Never attempt to repair this product yourself Improper repair work can be dangerous Never
4. EXCEED YOUR VISION TM T20 User s Manual MO00028000EN All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical potoci in recording or otherwise without the prior written permission of Seiko Epson Corporation No patent liabi y is assumed with respect to the use of the information contained herein While every precaution has been taken in the preparation of this book Seiko Epson Corporation assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or poe arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries regions NOTICE The conte
5. acter Font A Font B 0 25 mm 01 2 dots spacing 42 column Font A 0 38 mm 01 3 dots Font A Font B 0 25 mm 01 mode FontB 0 25 mm 01 2 dots 2 dots Character sizes pe Font A 1 25 x 3 00 1 25 x 6 00 2 50 x 3 00 2 50 x 6 00 mm Standard Font B 0 88 x 2 13 0 88 x 4 26 1 76 x 2 13 1 76 x 4 26 mm Double height z 2 Double width 42 column Font A Font A Double height 2 50 x 6 00 mm 1 76 x 4 26 mm Font B Font B 0 88 x 2 13 0 88 x 4 26 1 76 x 2 13 1 25 x 3 00 1 25 x 6 00 2 50 x 3 00 1 76 x 4 26 mm 2 50 x 6 00 mm Character Font A 12 x 24 including 2 dot horizontal spacing structure Font B 9 x 17 including 2 dot horizontal spacing 42 column Font A 13 x 24 including 3 dot Font A 9 x 17 including 2 dot horizontal spacing horizontal spacing Font B 9 x 17 including 2 dot Font B 12 x 24 including 2 dot horizontal spacing horizontal spacing Number of characters Alphanumeric characters 95 International character sets 18 sets Extended graphics 128 x 43 pages including user defined page Printing speed 150 mm s 5 91 s max 40 Ips 3 75 mm 0 15 feed Ladder bar code and 2D symbol 100 mm s 2 4 s The above speed values are approximate The values are when the printer prints with density Normal at 25 C 77 F Speed is adjusted automatically depending on the voltage applied and head temperature Paper feed speed Approx 150 mm s approx 5 91 s continuous paper feed wit
6. collect on the base of the prongs causing a short and fire Regularly confirm that the plug and AC inlet are not wet with liquid such as water Do not allow foreign matter to fall into the equipment Penetration by foreign objects may lead to fire If water or other liquid spills into this equipment unplug the power cord immediately and then contact your dealer or a Seiko Epson service center for advice Continued usage may lead fo fire Do not use aerosol sprayers containing flammable gas inside or around this product Doing so may cause fire Do not connect a telephone line to the drawer kick out connector otherwise the printer and the telephone line may be damaged CAUTION Do not connect cables in ways other than those mentioned in this manual Different connections may cause equipment damage and burning Be sure to set this equipment on a firm stable horizontal surface The product may break or cause injury if it falls Do not use in locations subject to high humidity or dust levels Excessive humidity and dust may cause equipment damage or fire Do not place heavy objects on top of this product Never stand or lean on this product Equipment may fall or collapse causing breakage and possible injury Take care not fo injure your fingers on the manual cutter e When you remove printed paper e When you perform other operations such as loading replacing roll aper To Satie ese unplug this product before leaving it unused for an ex
7. h the Feed button 375 mm 0 15 Roll paper 57 5 mm 0 5 mm 2 26 0 02 Gingie piy Spool Spool diameter Inside 12 mm 0 47 Outside 18 mm 0 71 TM T20 User s Manual 17 Los 80 mm paper width 58 mm paper width Temperature Operating 5 to 45 C 41 to 113 F Storage 10 to 50 C 14 to 122 F except for paper Humidity Operating 10 to 90 RH Storage 10 to 90 RH except for paper Overall dimensions 146 x 140 x 199 mm 5 75 x 5 51 x 7 83 H x W x D Weight mass Approx 1 7 kg 8 74 Ib lps lines per second dpi dots per 25 4 mm dots per inch 1 The values are those when the paper width is changed to 58 mm by installing the 58 mm width paper guide plate and making the paper width setting with utility software for the TM T20 For how to install the 58 mm width paper guide plate see Changing the Paper Width on page 13 2 42 column mode can be set using the utility software for the TM T20 18 TM T20 User s Manual
8. nts of this manual are subject to change without notice Copyright 2010 by Seiko Epson Corporation Nagano Japan Standards and Approvals The following standards are applied only to the printers that are so labeled EMC is tested using the Epson power supplies Europe CE marking North America FCC ICES 003 Class A Oceania AS NZS CISPR22 Class A WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The connection of a non shielded printer interface cable to this printer will invalidate the EMC standards of this device You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment CE Marking The printer conforms to the following Directives and Norms Directive 2004 108 EC EN 55022 Class A IEC61000 3 2 IEC61000 3 3 EN 55024 IEC 61000 4 2 IEC 61000 4 5 IEC 61000 4 3 IEC 61000 4 6 IEC 61000 4 4 IEC 61000 4 11 Directive 2006 95 EC Safety Standard EN 60950 1 FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate
9. ord immediately Continued use may cause fire or shock SN Power switch va Power switch cover waterproof cover Troubleshooting No lights on the control panel Check whether the power supply cable is correctly connected to the printer and the socket Error LED on with no printing 1 Check whether the roll paper cover is closed If it is open close it LI If the Paper LED is on check whether the roll paper is correctly installed and any roll paper remains Error LED flashing with no printing 4 Check whether a paper jam has occurred If paper is jammed remove the jammed paper referring to the description below and install the roll paper correctly 4 Printing stops if the head overheats and resumes automatically when it cools 1 For other cases turn the printer off and after 10 seconds back on 14 TM T20 User s Manual When a paper jam occurs When a paper jam occurs never pull out the paper forcibly Open the roll paper cover and remove the jammed paper AA CAUTION Do not touch the thermal head because it can be very hot after printing If the roll paper cover does not open follow the steps below 1 Turn off the printer 2 Put the fingers in the indents in both sides of the cutter cover and slide it toward the arrow in the illustration below to remove it Cutter cover he Ww Y Indent 3 Turn the knob until you see a triangle in the opening This returns the cutter blade to the no
10. rmal position See the operating instructions on the back of the cutter cover Triangle 4 Install the cutter cover 5 Open the roll paper cover and remove the jammed paper TM T20 User s Manual 15 Cleaning Cleaning the Printer Case Be sure to turn off the printer and wipe the dirt off the printer case with a dry cloth or a damp cloth CAUTION Never clean the product with alcohol benzine thinner or other such solvents Doing so may damage or break the parts made of plastic and rubber Cleaning the Thermal Head A A CAUTION After printing the thermal head can be very hot Be careful not to touch it and to let it cool before you clean it Do not damage the thermal head by touching it with your fingers or any hard object Turn off the printer open the roll paper cover and clean the thermal elements of the thermal head with a cotton swab moistened with an alcohol solvent ethanol or IPA Epson recommends cleaning the thermal head periodically generally every 3 months to maintain receipt print quality 16 TM T20 User s Manual Specifications atm paper wiath S8 mm paper width 203 dpi x 203 dpi dots per 25 4 mm 1 68 3 mm 2 69 546 dot positions 47 3 mm 1 86 378 dot positions mode Characters per Font A 48 Font B 64 Font A 35 Font B 46 line 42 column Font A 42 Font B 60 Font A 42 Font B 31 mode Char
11. s Manual 7 5 Insert the AC plug into a socket on Installing the Printer You can install the printer horizontally on a flat surface with the paper exit on top or vertically with the paper exit at the front Also you can hang it on a wall using the included accessories CAUTION Take measures to prevent the printer from moving by vibration during paper cutting and when using a drawer Affixing tape is provided as an option Installing the Printer Vertically When installing the printer vertically be sure to attach the included control panel label for vertical installation on the roll paper cover and attach 4 rubber feet in the rectangular indents in the printer case as shown in the illustration below Control panel label for vertical installation PN fea Rubber feet 8 TM T20 User s Manual O Note You can install the printer so that the roll paper cover is upright to the mounting surface using the included wall hanging bracket 1 Attach the control panel label for vertical installation on the roll paper cover 2 Install the wall hanging bracket on the printer and fix it using 2 included screws 3 Attach 2 rubber feet in the rectangular indents in the printer case and attach 2 rubber feet within the scribed line on the hanging bracket 4 Place the printer with the wall hanging bracket side down Control panel label for Rubber feet vertical installation i 207 mm 8 15
12. tended period Caution Labels The caution labels on the product indicate the following precautions A A CAUTION Do not touch the thermal head because it can be very hot after printing Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in applications requiring extremely high reliability safety such as aerospace equipment main communication equipment nuclear power control equipment or medical equipment related to direct medical care etc please make your own judgment on this product s suitability after a full evaluation 4 TM T20 User s Manual Downloading Drivers Utilities and Manuals The latest versions of drivers utilities and manuals can be downloaded from one of the following URLs For customers in North America go to the following web site http www epsonexpert com and follow the on screen instructions For customers in other countries go to the following web site http www epson pos com Unpacking The following items are included with the standard specification prin
13. ter If any item is damaged contact your dealer Q Note The shape of accessories varies between models and areas Setup Guide Setup Guide Power switch TM 120 Software amp wy Salae gneve Documents Disc vertical installation Power switch F waterproof cover Control panellabelfor screws for wall vertical a hanging bracket Roll SG Don mm width We paper guide plate TM T20 User s Manual 5 Part Names Roll paper cover Control panel Cutter cover T i Power switch O Error O amp Paper CD r Feed O Cover open lever Control Panel Power LED This LED is on when the printer is on Error LED This indicates an error Paper LED On indicates a paper out Flashing indicates standby Feed button This button feeds paper 6 TM T20 User s Manual Connecting the Cables CAUTION For a serial interface use a null modem cable Always supply power directly from a standard power outlet Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise In particular stay clear of devices that use large electric motors Never attempt to stretch the cables to enable a connection The power cable must have adequate slack at all times during use 1 Make sure the printer is turned off 2 Connect the serial cable to the printer Serial cable 3 4 AC cable TM T20 User
14. tion below 2 COANN N a KG 7 Sf and close the roll paper cover When the printer power is on the roll paper is automatically cut Pull out some paper 3 12 TM T20 User s Manual Changing the Paper Width You can change the paper width from 80 to 58 mm by installing the included 58 mm width paper guide plate Follow the steps below to change the paper width CAUTION Once you change the paper width from 80 to 58 mm you cannot change it back to 80mm When changing the paper width be sure to make the setting for the paper width with the utility software for the TM T20 1 Open the roll paper cover 2 Align 3 projections on the 58 mm width paper guide plate with the rectangular holes in the printer and push it downwards 58 mm width lt paper guide plate 3 Install the roll paper 4 Close the roll paper cover TM T20 User s Manual 13 Attaching Cover on the Power Switch The enclosed power switch cover ensures that the power switch is not pressed accidentally You can turn the power switch on and off by inserting a sharp pointed object in the holes in the power switch cover To detach the cover also use a sharp pointed object A waterproof cover for the power switch is also included To use these covers install them as shown in the illustration below WARNING If an accident occurs with the power switch cover attached unplug the power c
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