Quick reference guide T42XX
Contents
1. Quick Reference Guide T42XX What s in the box User Documentation UK Telephone Cable Cable with small transparent connector at one end and larger white one at the other S9 PCI Pin Pad Document pack Optional extra only supplied if ordered Ethernet Cable thicker cable with RJ45 Connectors at each end ROI Telephone Cable Has two small transparent connectors at each end Not included with T4230 R3210 Contactless Reader Optional extra only supplied if ordered T4210 T4220 or T4230 terminal Power Supply 1 Connect the cables Slide Cable 2 Insert a paper roll amp switch on Tidy out e Using your fingers pinch the sides of the Printer Cover and pull up firmly e Remove the Cable Tidy by sliding it out as ry RER shown Se na Drop the paper roll into the holder with the Connect one end of the telephone cable to the blue LINE port and the other end to an analogue telephone line wall socket Not applicable to T4230 If an Ethernet cable was included in the _ box and you wish to use a network N ET port connection connect one end to the white f i a connection NET port and the other end to a network La connection point Not applicable to T4210 and T4230 Useful tips e If connecting to a broadband phone line ensure the terminal is connected to the link through a DSL filter If connecting via Ethernet ensure your firewall settings are set to allow the terminal to send an2. d receive data over your network Insert the Power Supply connector into the Insert into POWER port in the 3 o clock position port and twist shown to lock Turn the cable anti clockwise from the 3 o clock to the 12 o clock position to lock it in place DO NOT plug power supply into electrical wall socket If you have a separate PIN Pad connect its lead to the PIN PAD socket on the terminal If you have a separate Contactless Reader follow the instructions enclosed with the reader to fit it to the terminal Arrange all cables to lay between the feet of the terminal as shown Slide the Cable Tidy back into position until you hear it click into place Page 1 paper feeding from underneath the roll Pull a short length of the paper over the screen Shut the Printer Cover over the paper until you hear it click Pull and tear the paper over the serrated Pull paper roll edge as shown Plug the Power Supply into an electrical socket and switch on the supply After a few seconds the screen will show the desktop with icons and then the SALE REFUND Idle Screen The terminal will automatically connect to bank systems to logon as required Drop paper roll Updates Once a month your terminal will connect to Spire systems to download any new software and or important changes This update will typically occur during the night For this reason Spire suggests you leave your terminal powered on at all times I
3. end of each business day or working week It performs the same function as an X Totals Report but then resets the reports totals in the terminal back to zero Please refer to User Manual on User Documents CDROM for instructions including all screen prompts Copyright 2011 2013 Spire Payments Holdings S a r l All rights reserved Spire Payments is a registered trademark of Spire Payments Holdings S a r l Spire Payments and the Spire Payments logo are trademarks service marks or registered trademarks or service marks of Spire Payments Holdings S a r l All other trademarks are the property of their respective owners All information is subject to change without notice and Spire Payments Holdings S a r l does not warrant the information s accuracy or correctness Any Spire Payments software described in this document is subject to a Software Licence Agreement Please refer to the Software Licence Agreement for information regarding the terms of use 22047 05
4. n the event of it being switched off when the update tried to take place your terminal will notify you to leave its power on for another update attempt the following night For Dial Up Products In the UK calls for updates will be charged at 0 10 per minute from a BT landline In ROI calls will be charged at 0 065 per minute from an Eircom landline The charges for other networks may vary Prices correct at the time of printing Please turn over to continue gt gt gt 22047 05 Quick Reference Guide T42XX Sale Inserting a Chip Card Step 1 You can start a Chip and PIN sale transaction in one of two ways e Select SALE from the Idle Screen and insert a Chip Card into the terminal s Chip Card reader or into the optional PIN Pad e Insert the Chip Card straight into the terminal s Chip Card reader or into the optional PIN Pad Step 2 Type in the SALE AMOUNT in pence or cents in Republic of Ireland ROI and press Enter Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI Step 3 The customer must type in their PIN Personal Identification Number on the terminal keypad or the optional PIN Pad After the PIN has been typed in the customer should press Enter The terminal will now attempt to connect to your Acquirer The terminal will then display a response If the transaction is APPROVED the Approval Code will then be displayed and the terminal will print the Merchant Copy of the
5. receipt Step 4 Remove the card and tear off the Merchant Copy of the receipt and press OK Enter The terminal will then print the Customer Copy of the receipt and display the response again Step 5 Tear off the Customer Copy and hand it to the customer along with their card Then press Enter to return to the idle screen Sale Keyed Entry for Customer Not Present Step 1 Select SALE from the Idle Screen Step 2 N B On some software versions and configurations amount entry is after Step 5 Type in the SALE AMOUNT in pence or cents and press Enter Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI Step 3 Carefully enter in the card number on the front of the card As you type you will notice that the message at the top of the screen changes to ENTER CARD NUMBER and the number begins to appear in the box on the screen Once the number has been typed in correctly press Enter Step 4 Type in the EXPIRATION DATE and press Enter Step 5 You will then be asked if the card is present Press NO Clear to continue or Cancel to cancel the transaction Step 6 Type in the 3 digit security code on the back of the card 4 digits on the front of the card for American Express and press Enter Step 7 Type in the numbers from the Post Code of the card s registered address and press Enter Example GU21 5SB In this case you would enter the Post Code as 215 Type in the house building number of the card s
6. registered address and press Enter The terminal will now attempt to connect to the Acquirer Step 8 Now you must decide if you are willing to continue with the transaction based upon the Acquirer response displayed If you press NO Clear the terminal will print out the Reversal Copy of the receipt and connect to the Acquirer to reverse the transaction If successful the terminal will display REVERSAL ACCEPTED Press Enter to return to the idle screen If you press YES Enter the Approval Code will be displayed and the terminal will print the Merchant Copy of the receipt Step 9 Tear off the Merchant Copy of the receipt and press OK Enter Step 10 Tear off the Customer Copy and press Enter to return to the idle screen Page 2 Refund Inserting a Chip Card Step 1 Relect REFUND from the Idle Screen and swipe the Supervisor Card when prompted Step 2 Press OK Enter to acknowledge that the terminal has accepted the Supervisor Card Step 3 Insert the customer s Chip Card into the terminal s Chip Card reader or into the optional PIN Pad Step 4 Type in the REFUND AMOUNT in pence or cents and press Enter Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI The terminal will now attempt to connect to your Acquirer The terminal will then display a response If the transaction is APPROVED the terminal will display REFUND ACCEPTED and the terminal will print the Merchant Copy of the receipt S
7. tep 5 Remove the card and tear off the Merchant Copy of the receipt Step 6 The Merchant Copy of the receipt must be signed and the terminal will ask if the signature is correct If you press YES Enter to confirm the terminal will print the Customer Copy of the receipt and display REFUND ACCEPTED Press Enter to return to the idle screen Settlement X and Z Reports Settlement Step 1 Ensure the Idle Screen is displayed Then press the SETTLE button on the keypad Step 2 Swipe the Supervisor Card when prompted Step 3 If your terminal is configured with multiple Acquirers select the Acquirer you want to settle ALL HOSTS is recommended The terminal will connect to the selected Acquirer s and print out the Settlement report s The Settlement totals will then be reset to zero Responses from host will be Totals Agree Totals Disagree Totals Unconfirmed or Cannot Confirm Refer to manual for explanations X and Z Reports PLEASE NOTE The Supervisor Card and or the local password default is 0000 is required to access these reports To access the reports menu ensure the idle screen is displayed Then press the REPORTS button on the keypad X Totals This is a running report that can be printed off at any point during the day It displays the total number and total value of transactions performed for each Acquirer since the last Z report was done but does not reset the totals Z Totals This report can be done at the
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