User Guide
Contents
1. Airport passengers may embark or disembark at Marlboro as well as Sandton stations This means that passengers may catch a train directly to the airport from Marlboro station or transfer from the North South line to the East West Airport line at either Sandton or Marlboro stations Transfer times should be carefully considered when passengers are planning their trips as the last Train from the Airport does not have a connection to the Northern or Southern stations and the last trains from the Northern and Southern stations do not have a connection to the Airport A 6 AIRPORT SEATING COMMUTER SEATING To help you save time on arrival Airport Passengers sit in the carriages with the aircraft sign on the doors These are the carriages that service the OR Tambo International Airport platform and the seat configurations are designed to accommodate passenger luggage Please note that the doors do not open at Rhodesfield station General commuters can sit anywhere in the carriages of the Train that do not have airport signs on the doors the doors to these carriages do open as they are designed to service the commuter stations The seat configuration is different to the airport carriages as it is designed for commuting Standing is normal and can be expected during peak periods As the Gautrain System services various destinations it is important to take note of the platform symbols which correspond with the different commuter and airport s2. except at OR Tambo International Airport where you can park your car and board the Train Passengers may also park their cars and not make use of the Train or the Bus service There are separate parking fees for this service The car park operates Seven days a week From station opening to station closing hours Kindly Note There is no access to parking or removal of vehicles after station closure To enter the car park you need to tag your Gautrain Gold Card on the card reader to allow the entry boom to open for you If you do not have a Gautrain Gold Card you may press the green button which gives you a parking ticket that will give you access to the parking area E 4 Follow the instructions as shown below Tag In 1 Touch your Gold Card to the ticket reader on the parking entry terminal OR press the button to request a parking ticket Remember that if you now wish to use a Train or a Bus you must have a valid Gautrain Gold Card All Gautrain car parks enjoy round the clock Tag Out 1 Touch your Gold Card to the ticket reader on the exit gate or place the paper ticket in the slot at the exit boom and tag out with a Gautrain Gold Card on the ticket reader security 2 Wait for the boom 2 Wait for the boom to open to open 3 Drive out 3 Drive in If you received a paper ticket on entry you must load the parking fee at the ticket vending machine before exiting Use t
3. STATIONS STATION LAYOUT A station is composed of two main areas Public Area spaces open to the public without staff accompanying o Non Public Area all other spaces with a restricted access such as operational rooms The Public Area is split in two areas Unpaid Area free access from the parking to the Fare Gates line without validating tagging in your Gautrain Gold Card Paid Area from the Fare Gates line to the Train is restricted access subject to you tagging in with your Gautrain Gold Card E Rhodesfield FACILITIES FACILITIES FOR PASSENGERS WITH SPECIAL NEEDS ee Accessibility on the Gautrain System is of paramount importance The design of the Gautrain System may exceed local standards The Gautrain System provides facilities for mobility impaired passengers as well as passengers E with special needs i e to assist blind and partially sighted persons to assist deaf or hard of hearing persons as well as mobility impaired persons Wheelchair friendly access is provided at all stations on all Trains and on every second Bus The system has accessibility features to aid people with difficulties in walking gripping reaching or balancing including non slip surfaces handrails and handholds Blind and partially sighted people are assisted through the consistent use of colour contrasts clear signage and lighting non reflective surfaces tactile surfaces audible as well as visual announcements Passen
4. can only be done following careful consideration and due process between the Gauteng Provincial Government and Bombela Q PVE BEEN CHARGED THE WRONG AMOUNT WHAT IS THE REFUND PROCESS A Before claiming for a refund passengers are advised to check that the claim is not due to a misunderstanding on the part of the passenger regarding correct usage of the system and respective charges that apply Refund applications should be submitted by filling in an application form available at each station Refund requests cannot be processed through the call centre or website Each form is uniquely numbered and progress with the application can be tracked by logging on to the web site and completing the Contact Us page that will register a query on the Customer Service Query Desk and which will issue you with a reference number Several applications are however slightly more complicated to assess since they require verification against bank statements etc These do take slightly longer to process and patience is appreciated An administration fee will be levied for any refund application due to a misunderstanding on the part of a passenger regarding the correct usage of the system and respective charges that apply INTERESTING FACTS ABOUT GAUTRAIN DESIGN PHILOSOPHY The tree is a most significant element in the African landscape The tree is an icon to the sub Saharan environment The tree is a focus to a way of life Tre
5. 011 253 0352 3 Security Control Centre 011 253 0006 7 STATION ASSISTANCE To make your journey a more pleasant one our Customer Service Attendants are more than happy to assist with any query you may have They are always willing to help Ask one of our attendants regarding any of the following information Mobility impaired disabled access Local transport options Car parking Toilet facilities Loading money on Gautrain Gold Card e Etc SAFETY AND SECURITY Your safety and security is our highest priority CCTV cameras provide coverage at all stations on the Trains as well as at key locations along the route Security guards maintain a 24 hour presence in all stations and parking areas All Gautrain Buses have a satellite tracking device and are equipped with radio communications Secure fencing along the route is provided to prevent unauthorised access TROLLEYS Gautrain makes Passenger Safety its number one priority Therefore trolleys are not permitted in the paid areas and on the platforms When boarding the Train from OR Tambo International Airport Station kindly leave your trolley in the dedicated trolley area When arriving at OR Tambo International Airport Station trolleys are available once you have passed through the Fare Gates into the airport building GAUTRAIN RULES The Gautrain Rules have been implemented to ensure that the Gautrain System including Tra
6. T STATION buying a ticket to riding the Train and hopping onto a Bus The Aerial System Map provides you with a complete view of the Gautrain alignment in relation to the geographical area The Gautrain System is an integrated transport system linking 3 metropolitan areas Johannesburg Pretoria and Ekurhuleni nap which makes isso hote doser stalionto your rent locafon It provides passengers with fast efficient and safe transportation This user guide is designed to help answer any questions that you may have about the Gautrain System Additional information can be found on our website www gautrain co za Nothing beats on board excellent customer service so please do not hesitate to ask our Customer Service Attendants Thank you for choosing to travel with us wishing you a safe and enjoyable journey Fig 1 Gautrain Aerial System Map Underground alignment tunnel Above ground alignment J HOW TO GET TO A STATION You can get to any of our stations by means of Using the Gautrain Bus service Getting dropped off by someone e Driving there and using the Park and Ride facility Using a bicycle or even e On foot pedestrian friendly environment and links provided BUS SERVICE The Gautrain System is complemented by a dedicated Bus feeder and distribution system Each route feeds into the respective station Kindly Note There is no Bus service on weekends or public holidays except for the Montecasino shut
7. UTER SERVICE TICKETS Weekly 7 Day Pass Monthly 35 Day Pass o 10 Single trips between two pre chosen stations of lie tips SABER 2 re chosen stations Must start using it within 7 days of buying it a UE EAL Pere ei Valid from day of first use 6 more Valid from day of first use 34 more operating days operating days Will expire 7 days after first use even if you have not used all 10 trips Can use all 10 trips in one day or over Can use all 44 trips in one day or over 7 days 35 days Will expire 35 days after first use even if you have not used all 44 trips Kindly Note Unused trips are NOT refundable Kindly Note Detailed fare brochures are available in the stations and on the website and in the Gautrain app AIRPORT SERVICE FARES Airport fares is deducted from the Pay As You Go section from your Gautrain Gold Card The single trip airport fare will be levied automatically if your Train journey starts or ends at OR Tambo International Airport 7 Day and 35 Day Passes do not apply to airport travel Kindly Note The Gautrain System does not offer any discounts to students pensioners airport and airline staff Concessionary fares are also not applicable Children under the age of three years travel free on the Gautrain System and children under the age of twelve need to be accompanied by an adult at all times PARKING FEES Car parking will be charged per operating day and if you use bo
8. a Gautrain System User Guide GAUTRAIN FOR PEOPLE ON THE MOVE WELCOME PLANNING YOUR JOURNEY Find the closest Station How to get to a Station Bus Service Drop Off Zones Park and Ride Facility Car Park Bicycle Racks Pedestrians Check Train Times BUYING YOUR TICKET Train Services and Route Map North South Commuter Service East West Commuter Service Airport Service Airport Seating Commuter Seating Your Gautrain Gold Card Register your Gold Card Where to Buy or Top Up your Gautrain Gold Card Ticket Options and Fares Pay As You Go Single Trip Train Fares Period Products Weekly and Monthly Commuter Service Tickets Airport Service Fares Parking Fees OPE ALL MAN 00010002 07 NO NO NO WAN NN ODDO O O UT O O aK KR GOGONN O O YOUR GAUTRAIN RIDE Fare Gates Boarding the Train Travel Duration STATIONS Station Layout Facilities Facilities for Passengers with Special Needs Facilities for Moms and Tots Toilet Facilities Lost and Found Station Assistance Safety and Security Trolleys GAUTRAIN RULES FREQUENTLY ASKED QUESTIONS INTERESTING FACTS ABOUT GAUTRAIN Design Philosophy The Journey The Interpretation and Generic Station Design Do you have a Comment or a Query you wish to submit PLANNING YOUR JOURNEY This is your handy guide to using the Gautrain System This guide will show you how easy it is to plan your journey from FIND THE CLOSES
9. a tree trunk and branches The wave structure representing the umbrella canopy of the Acacia tree Responsible environmental management enjoys a very high profile throughout the Gautrain System All activities are governed by the Environmental Management Plan EMP with daily inspections and regular audits conducted by trained environmental personnel Did you know that you are more than halving your carbon footprint by using the Gautrain in preference to using your car If you want to let us have your thoughts whether it is a compliment or comment you may do so in the following ways All queries compliments complaints and refund follow up s are managed from the Customer Service Query Desk that is accessible through the official Gautrain web site Contact Us page which willissue you with a reference number Please log on to the Gautrain website so that we may assist you Or write to us at BOC Customer Feedback P O Box 1309 Kelvin 2054 Also available Subscribe to receive SMS service updates by texting ALERT to 32693 First SMS charged at R1 00 No charges thereafter Free minutes do not apply lh ij www gautrain co za www gautrain mobi 0800 GAUTRAIN or 0800 4288 7246 LE
10. atform symbols which correspond with the different commuter and airport services provided The various services are also indicated on the platform symbols which are in the same colour as the services rendered Our customers are guided with specific signage For example Platforms Cc o forthe Airport Servi C port Service on the Platforms at other stations no soaromne on the Train doors for the Airport Service TRAVEL DURATION o for the Eastbound General Passenger Service The Gautrain System has a Maximum Trip Time and a Maximum Transfer Time Maximum Trip Time means that the system starts counting down the allocated time which is 120 minutes from the first time the Gautrain Gold Card has been tagged swiped either on the Bus or the Train The time is calculated from the first time you tag into the Gautrain System and the last time you tag out of the system Should you exceed this time a penalty is applicable Maximum Transfer Time is 60 minutes meaning the maximum elapsed time allowed in the course of a single trip between In the case of Train Bus Passengers Bus check in and station check in Station check out and Bus check in In the case of Park and Ride Sites Station check out and Park and Ride Site check out from the Train to the Parking and leaving the Parking Non Rail User fees will be applied if you take longer than 60 minutes to tag out of the parking after tagging out of the Train
11. ay As You Go section expire if it has not been used for a period of 36 months The maximum amount of Pay As You Go cash value that you can load on a single Gautrain Gold Card is R2 600 SINGLE TRIP TRAIN FARES You will use Single Trip Train Fares if you are e An occasional user An airport traveller Travel from anywhere on the line to anywhere on the line You must have a minimum of R21 on your Gautrain Gold Card to tag in at a Fare Gate PERIOD PRODUCTS You will use period products if you regularly commute between two pre chosen stations You must start using it within seven days of buying it It is not calculated on a calendar week or month it is valid from the date of first use for the determined number of operating days thereafter It will expire 7 or 35 days after first use even if you have not used all the trips depending on the period product You cannot have two period products on one Gautrain Gold Card e You can load the next week s or month s period product onto the Gautrain Gold Card when the current product has been completely used up or it has expired You can buy a period product with cash or bank card or use Pay As You Go Value on the Gautrain Gold Card If you have a period product between two stations and then complete a different Train journey please refer to the website or enquire at the ticket office for examples of how the fare will be charged WEEKLY AND MONTHLY COMM
12. dow and a D sign next to the Bus number This Bus has two doors one at the front of the Bus and another door in the centre of the Bus The centre door is the access for wheelchairs with the driver s assistance e Single door Bus non wheelchair which has one shared entrance and exit at the front of the bus e When boarding the Bus you will need to tag in by placing your Gautrain Gold Card on the card reader e A successful validation is indicated by a validation alert that will sound and a green light Gold Card Reader on the Bus e The remaining value on the Gautrain Gold Card will be displayed 3 e A failed validation will be showed by a red light and an error message displayed on the screen There is no need to tag out when you exit the Bus To stop the Bus when on board please press the buzzer to alert the driver of your intention to exit the bus Kindly note that the buses are only allowed to stop at the demarcated Gautrain bus stops to pick up Gautrain passengers There are a number of stops where we share facilities with other modes of public transport Bus routes currently operate from all the Gautrain stations except at OR Tambo International Airport Please consult the web site or ask at the stations for updated information regarding other integrated public transport The Bus route maps are displayed in the Bus brochures and incorporate the timetables to inform the Gautrain Bus feeder and distribution passengers o
13. ervices provided The various services are also indicated on the platform symbols which are in the same colour as the services rendered The example below is for Marlboro station Each Train service route map is station specific Hatfield Metrorail Pretoria Metrorail Cebturion Midrand Rhodesfield Marlboro Sandton OR Tambo Rosebank MALBORO STATION DIRECTION Northbound to Hatfield Pretoria Centurion Midrand Southbound to Park Station Rosebank Eastbound to Rhodesfield Eastbound to OR Tambo International Airport Westbound to Sandton Airport tranfer from Sandton and Marlboro J YOUR GAUTRAIN GOLD CARD Gautrain Gold Card A Gautrain Gold Card is a Contactless Smart Card which allows you the passenger to access the Gautrain System One Gautrain Gold Card for the use of Train Bus and parking facilities Your Gautrain Gold Card is valid for five years from date of purchase Kindly Note One Gautrain Gold Card per passenger Your Gautrain Gold Card is valid for three years from its date of last use This Gautrain Card is re usable over and over again and you may register your Gautrain Gold Card or use it as an anonymous card Your Gautrain Gold Card can be loaded with an amount of credit in the Pay As You Go section or with a specific period product Any unused Pay As You Go value will expire three years from date of last use Kindly Note You must have at least R21 available on your Gautra
14. es are symbolic providing protection nourishment health and shade and as a form of worship Trees provide an anchor to which a community attaches itself The pathways of South Africa are punctuated by intersections that are marked by significant trees journey between home and a destination is marked travelling from tree to tree Trees mark the intersection of pathways the shade of the canopy provides the shelter from the hot African sun a pause in the journey an opportunity for barter indaba and rest Therefore we have chosen the humble Acacia its shadow from the African sun and the intersection of ways as the focus of our design The tree is the fundamental element around which the station buildings are being formed The tree becomes the identity of a mode of transport The image of the past is brought into the present to show the way forward THE JOURNEY The Train is also an icon The Train is technology and science The Train is empowerment and progress it is the future ALITO A TRI WA ACER PTIT ON Ot MNT The Gautrain is development The iron horse has been a vehicle of pioneers it brings change breaching frontiers linking communities The Gautrain burrows underground linking the jewels of Gauteng the pulse of South Africa the heartbeat of a nation The Gautrain symbolises a string of pearls around the neck of the Princess of a sub continent The Gautrain will become a symbol of progre
15. f the departure times at the stations and at the end of route turn around points This is available on the Gautrain web site to download in a PDF printable format The Bus brochures are station specific and shows every route in the area of a specific station individually with the various pick up points and places of interest such as schools hotels parks hospitals shopping centers and major corporations There is a dedicated shuttle service from Marlboro station into the Linbro Park business area during weekdays This shuttle service is not linked to the use of the Guatrain Gold Card Tickets for the shuttle service are available for purchase at Marlboro station Bus terminus office and cannot be purchased on the shuttle or at the ticket office inside the station The shuttle route and timetables are published on the web site and at the Bus terminus office To find out where the Bus is please call the information line on the following number 010 223 1098 DROP OFF ZONES dA Drop Off gt There are drop off zones within all the Gautrain Stations except for OR Tambo International Airport The stopping time allowed is 15 minutes and a penalty fee is applicable after that The penalty fees are standard across the system All stations have allocated short term parking available in the paid parking areas PARK AND RIDE FACILITY CAR PARK m Park amp Ride gt The Gautrain System has a dedicated car park facility at each station
16. gers that are hard of hearing are assisted through induction loops and visually through clear signage Other considerations made for passengers with special needs are The Gautrain parking areas are equipped with dedicated disabled parking bays located very close to the entrance of the station Easy access to the Ticket Vending Machine TVM the emergency telephone E Tel at concourse level in the unpaid area At concourse level access to the paid area is through the service gate or wide fare gate Elevators lifts are available if necessary to reach the platforms All elevators lifts have pushbuttons at the correct height Inside the Train there is a dedicated area for wheelchairs in the pantograph Ptos carriage FACILITIES FOR MOMS AND TOTS Pushchairs can pass through the wide fare gates Baby changing facilities are available at all stations Carry all children under the age of three Children under the age of twelve must be accompanied by an adult There are toilet facilities available in the paid area at the stations either situated on the concourse or platform level Please ask one of our Customer Service Attendants for assistance LOST AND FOUND All lost and unattended items or luggage is kept at a Security holding facility The Lost and Found Security Administrator is situated at Midrand Station and can be contacted on the following numbers e Midrand Station Lost and Found
17. he same Gautrain Gold Card upon entering and exiting the station The CiD information button is designed to assist passengers who have difficulty using the system A Customer Service Attendant will assist you To use this service please press the button above the icon BICYCLE RACKS d Cyclists gt The Gautrain System has bicycle racks at each station except at OR Tambo International Airport where you can secure your bicycle and board the Train Kindly Note Bicycles are permitted on the Train only in travel bags PEDESTRIANS Pedestrians gt Pedestrian friendly environment with links provided The Gautrain operates at Peak and Off Peak periods seven days a week with two peak period timeslots The following periods are the peak periods during Business Days Monday to Friday o Morning peak period 05 30 to 08 30 Afternoon peak period 15 00 to 18 00 Service Intervals There is a Train every 12 minutes during peak periods There is a Train every 20 minutes during off peak periods There is a Train every 30 minutes at weekends and public holidays Kindly Note Detailed Train timetables are available at the stations and on the web site Download the Gautrain Mobile App available for Android Apple and Blackberry N 5 BUYING YOUR TICKET TRAIN SERVICES AND ROUTE MAP The Gautrain System is an integrated transport system meant to provide passengers with fast efficient and safe transp
18. in Gold Card to tag in at any fare gate but it is advisable to ensure that you have sufficient cash value in the Pay As You Go section to pay for a full trip so that you can exit at your destination station REGISTER YOUR GAUTRAIN GOLD CARD You have the opportunity to register your Gautrain Gold Card which will enable immediate blacklisting of the Gautrain Gold Card should it be lost or stolen Any unused credit value in the Pay As You Go section and or any unused period product trips on the lost Gautrain Gold Card can then be transferred to a new Gautrain Gold Card Registration books will be readily available at the Ticketing Office at all stations or you can go to the following link gautraincard co za A license fee will be charged for a new registered Gautrain Gold Card which is non refundable The license fee will not be refunded if you return your anonymous Gautrain Gold Card The registration process can take up to ten working days Once your details have been uploaded on the system you will receive notification by Customer Services You may then go to any station to purchase your registered Gautrain Gold Card and load a product You will be required to pay the license fee and if relevant the amount due for the selected product upfront WHERE TO BUY OR RELOAD YOUR GAUTRAIN GOLD CARD Tickets Y The cost of one Gautrain Gold Card is R10 and is non refundable Gautrain Gold Cards are available from the Tic
19. ins stations and Buses are maintained to the very highest international standards of safety cleanliness and efficiency Your co operation will ensure that our world class system is maintained An abbreviated rule set with the most pertinent rules is placed in the unpaid and paid areas of the stations as well as in the Trains and Buses in plain view of all visitors and passengers using the Gautrain facilities Wall mounted posters Decals on entrance doors to the stations in lifts and underground stations Eating and drinking on the Gautrain System is a transgression of the Gautrain rules of travel This specific rule has been put in place for the convenience of all passengers and to ensure that stations Trains and Buses remain clean and to maintain a service that is attractive to all passengers Gautrain travel penalties are applicable to any person who does not comply with the rules which relate to security and conduct on or in the Gautrain network premises and vehicles Travel rules are posted at all stations Trains and Buses The full text of the Gautrain rules and applicable penalties is available upon request from any Gautrain station office and on the Gautrain website at www Gautrain co za FREQUENTLY ASKED QUESTIONS Q WHY ARE THERE NO CONCESSIONARY OR DISCOUNTED FARES A The current fare structure is specified in the Concession contract Changes to the fare structure require modifications to the contract and this
20. its use is punctuated by the natural grasses that do not enter the ring E tat K q 7 Mira a ki h S i ko h 4 O 7006 Europa Technolagiee 4 Image 2006 DigitalGlobe THE INTERPRETATION AND GENERIC STATION DESIGN The design of transportation buildings has become symbolic of technical achievement across the world These structures are complex by virtue of the many processes that they accommodate The design passively recognises in various orders of priority many vehicular and pedestrian movements which require the movement hub to be legible and actively guide the movement of passengers and well wishers along their predetermined routes As a three dimensional expression the station buildings are required to express the Gautrain brand as a public statement The design therefore must consist of recognisable elements that are applied to varying station contexts creating a systems identity The concept is applied through the breakdown of the components constituting the station complex These are separated into three key elements the Station Concourse the Link Transfer tunnels and the Platforms and represent a synthesis of design between contextual engineering and construction constraints as a celebration of mobility These key spaces are supported by recognisable structural elements as a functional expression of the architecture These elements are The tree structure representing the Acaci
21. ket Vending Machines at the stations Ticket Office at the stations o Ticket Vending Machines at O R Tambo International Airport Ticket Vending Machines TVM display user instructions in four languages English Afrikaans isiZulu and Sesotho and are equipped with induction loops for the audio impaired Please note that the Ticket Vending Machine offers change in coins only You may purchase your Gautrain Gold Card via the following payment methods at either the Ticket Vending Machine or the Ticket Office Cash Credit card Debit card Kindly Note Credit cards Visa and Master cards only TICKET OPTIONS AND FARES The Gautrain System makes use of three types of products Pay As You Go cash value 7 Day Pass 35 Day Pass Registered and anonymous Gautrain Gold Cards will support all three of these products Magnetic stripe tickets will not support any products It will be used to exit the station if used in conjunction with a Gautrain Gold Card PAY AS YOU GO The Pay As You Go section on your Gautrain Gold Card is used if you are an occasional rail user It is used for Single Trip Train fares Airport Train fares parking at the station car parks and Bus fees You can top up the Pay As You Go cash value at any station Ticket Vending Machine or Ticket Office as you need it The Pay As You Go section is automatically debited for whichever service you use Gautrain Gold Cards including the P
22. ortation It has three main lines that render the following services NORTH SOUTH COMMUTER SERVICE Hatfield to Park This line services the routes from Hatfield Station in Pretoria to Park Station in Johannesburg This is indicated by the burgundy colour on the route map The respective stops are as follows Hatfield Pretoria Centurion Midrand Marlboro Sandton Rosebank Park EAST WEST COMMUTER SERVICE OR Tambo International Airport to Sandton This line services the route from Sandton Station to Rhodesfield Station and is indicated by the blue line on the route map The respective stops are as follows Sandton Marlboro Rhodesfield AIRPORT SERVICE Sandton to OR Tambo International Airport This service runs from Sandton Station to OR Tambo International Airport It is indicated by the gold line and the respective stops are as follows Sandton Marlboro Rhodesfield Airport coach doors do not open at Rhodesfield station e OR Tambo International Airport The Airport Service operates exclusively between Sandton Marlboro and OR Tambo International Airport The Commuter Service is targeted at general commuters that need to travel between the stations in the North Hatfield through to Midrand as well as the Southern stations Park Rosebank and Sandton and also includes Marlboro and Rhodesfield on the East line TRANSFERBET WEEN SERVICES
23. ss and development the symbolic tree is the anchor on which the stations will be built By entwining the two they evolve to form the links in the chain that reflects the environment of which the Gautrain Stations will be part The vision of the future anchored in the past is identified with the present The realisation of this marriage is the creation of spaces that are identifiable intrinsically technological but set in an African Landscape GAJV amp Bombela 2004 The inspiration for the design of the Train system starts as a journey and pauses as a meeting place to proceed along alternate paths As an African metaphor it is both rich in cultural heritage and modern in its application From the outset the objective of the design is to draw from the technical excellence that pervades South African industry in the application of the metaphor The expression of the journey in the African context starts as various individual paths that originate from a distance over the field hill mountain or town and wind their way to a point marked by a lone acacia tree There the traveller pauses in the shade and may be met by a fellow traveller where a discussion may arise of their destinations their origins or even the route itself The elegance and simplicity of the metaphor is rich in context and origin The pause may at times be a formal meeting place or a place of worship and may be marked by a circle of stones The regularity of
24. th the Train service and the car parks you will enjoy the discounted parking fee Should you use the Drop Off zone for less than 15 minutes no charge will be debited The same parking fees are applicable at all stations o The same Gautrain Gold Card must be used for the Train Parking and Bus facilities to qualify for the Rail User parking fee Non Rail User fees will be applied if you take longer than 60 minutes to tag out of the parking after tagging out of a Train YOUR GAUTRAIN RIDE FARE GATES Tag your Gautrain Gold Card at the Fare Gate this means that you must hold your Gautrain Gold Card for three seconds on the reader of the fare gate to validate your Gold Card De Y Fare Gates Gold Card Reader on the Fare Gates To ENTER or EXIT you need to hold your Gautrain Gold Card on the Gautrain Gold Card reader at the Fare Gate A validation alert will sound A green light will illuminate The remaining value trips on the Gautrain Gold Card will be displayed The glass gate open If the Gautrain Gold Card is faulty or the system was entered without proper validation A red light will accompany the alert An error message will appear on the screen The glass gate will remain closed In this case you will be required to proceed to the Ticket Office where the matter will be attended to BOARDING THE TRAIN As the Gautrain System services various destinations it is important to take note of the pl
25. tle directly between Sandton station and Montecasino on weekends and public holidays between 08 15 to 19 30 Kindly Note that the Bus service makes use of public routes and although we do our utmost to follow the Train timetable very closely the Buses may be delayed by amongst others congestion especially during peak hours or road vehicle accidents Please take further note that the Bus service is at all times subject to the Gautrain Disclaimer Special events from time to time bus schedules are put on for special events and will be communicated in advance to passengers To use the bus feeder and distribution service each passenger need to have a valid Gautrain Gold Card on board a Bus and cash is not accepted on the buses Gautrain Gold Cards can be purchased at the stations at the Ticket Vending Machines or Station Office as well as at off site retail outlets see Where to buy your Gautrain Gold Card You cannot reload your Gautrain Gold Card inside the Bus but you may reload it at the stations The Rail user Bus fare is applicable if you use the Bus and Train within one hour of each other The non rail user Bus fare will be deducted upon your first tag in on the Bus and thereafter when you tag in at the Fare Gates to board the Train the higher amount is reversed and the rail user amount is deducted There are two types of Buses e Mobility Impaired wheelchair friendly Bus which is indicated by a decal sign on the front win
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