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Group Videoconferencing Systems Falcon IP™ - Emblaze-VCON

1. ooooococcccccnnnnnnnnnnnanannnoss 3 1 Manually Answering Calls oooocccccccnnnnnnnnnnnoooooonnnnononononcnnnonnns 3 1 Automatic ANSWET oocccccnnnnnnnouoooonononnnnnnnnnnnnnnnnnnnonnnnnnnnnonnnnnnnnnnnnnnnnnnnnninnns 3 2 3 2 Adding New Phone Book Entries oooonccnccooooooooooccnnnnnoconococncnnnnannnana conos 3 3 CANTO r EASE 3 4 SON EO EE TE AE AE E 3 5 VCON Falcon IP User s Guide Table of Contents 5 Editing and Deleting Phone Book Entries cccccsscscccceeeeeeeeeeeeeees 3 7 3 3 Starting VidSOCON STENCES vs cs enedisoaasssnsnpndstinonsasansadeasnsdestoaaansdesarcseadonnses 3 8 Dialing Options LAN Address Types ccccccessssssccccceeeeeeeeeeeeeees 3 8 Dialing Options ISDN Dialing Types ccccccnnnnnnnnononoooooncnnnnnoncnnccnncnnnns 3 9 Starting Videoconferences from the Phone Book c0000000 3 10 Starting Videoconferences from the Speed Dial list 3 11 Calling Through Gale Ways 3 13 Verifying the Status of a Call occccccccnnonononoooooononononnnnnnnnnncncnonos 3 15 3 4 Ending Videoconferent Ss eissis nn n iN 3 15 Network Configuration 4 1 Communication and Network Configuration oooooooonnnnncnnnnncnonononininnnns 4 1 Locanonot Falcon IP red ansatescetenntdessedsontsnahatuadendaieasadeosdunatansmubeeeseanaeavs 4 3 LAN Connection and Registration cccccnnnnnnnononononononnncnonnnnnnnnnnnnncncnnnnns 4 4 H
2. SET VIDEO Select to enable the remote party to control your camera Dual Monitor a 7 morse rss Wye A pe ee a es Ee yA v Enable Annex Q Select to operate FECC based on ITU H 323 Annex Q Recommendations Chapter 5 Video and Audio Adjustments Display Modes Different display modes are available during a videoconference QO Local your party A Remote the other party A PIP Picture in picture A small inset of the local party appears over the full screen video of the remote party At the start of a call PIP mode is activated by default Video Display in PIP Mode gt To switch between Local and Remote view Press lt Display gt on the remote control a a gt To turn the PIP view off Press lt PIP gt on the remote control Press it again to view in PIP mode again gt To move the PIP to a different location 1 Press lt Menu gt The Main Menu and SoftKey Guide opens 13 2 Press the red MOVE PIP SoftKey Press the red SoftKey to move the PIP to a different location 3 The Move PIP direction guide appears Press the arrow buttons until you are satisfied with the PIP position VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Move PIP Direction Guide 4 Press lt OK gt The Direction Guide closes 5 Press lt OK gt again to close the Main Menu screen The PIP will remain in this position for all sessions until you change it again Muting the Outgo
3. VISUAL COMMUNICATIONS Group Videoconferencing Systems Falcon IP Version 3 0 User s Guide DOCO1043 Rev 4 0 07 02 2001 2002 VCON Ltd All Rights Reserved Information in this document is subject to change without notice No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from VCON Ltd Falcon IP and Media Xchange Manager are trademarks of VCON Ltd Microsoft Windows and NetMeeting are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other trademarks are the trademarks of their respective companies CAUTION To comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules only Falcon IP User s original equipment should be used All cables used to connect the Falcon IP User s and peripherals must be shielded and grounded Operation with non certified accessories or non shielded cables may result in interference to radio or television reception Limited Warranty VCON Ltd warrants the Product identified by the serial number indicated on the HARDWARE either accompanying the SOFTWARE or purchased separately will be free from defects in materials and workmanship under normal use and service for a period of ONE 1 year from the date of receipt This Limited Warranty shall not apply to any product that in the opinion of
4. dialog box and SoftKey menu open 2 Enter the directory number of the party to whom you want to transfer the call To browse entries from the Phone Book press the right and left arrow keys on the remote control 3 Press the red TRANS SoftKey 4 The call gets transferred to the party that you requested When that party accepts the call the Falcon IP 1s disconnected from the videoconference The call continues between the original remote party and the newly joined party Press the red Softkey to transfer the videoconference to the entered address W TRANS INVITE A E KEYBOARD Enter the address of the additional party for transferring the conference VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Inviting Additional Parties to a Videoconference The Invite command lets you invite and join additional parties into an ad hoc multipoint videoconference During an open videoconference between two parties Falcon IP provides an Invite button for calling the additional parties You can invite another party by selecting its entry from the Phone Book or by entering its address directly The Invite function is only available if your Falcon IP is registered with MXM v1 5 or higher Consult with your system administrator gt To invite other parties into an ad hoc videoconference through the Phone Book 1 Press lt Dial gt The Phone Book opens 2 Navigate to the al
5. gt To call through a Gateway 1 Open the Manual Dial dialog see Starting a Videoconference from the Manual Dialer on page 2 7 and dial service access number ISDN number s in accordance with the system administrator s instructions 2 Set the required Bandwidth or use the default bandwidth 3 Press lt Dial gt The gateway s gatekeeper receives the call It recognizes the syntax that the system administrator instructed you to enter and it passes the call onto the Gateway You must be registered with a Gatekeeper to reach a Gateway see H 323 Network Registration and Properties on page 4 5 for details The Gateway calls the destination and when it receives an answer it begins the videoconference continuously translating between H 320 ISDN and H 323 IP LAN tab MANUAL DIAL Address Enter the service 95557890 J access number 9 and then the 1st Bandwidth 384 Kbps ISDN number Press the right arrow button to select the maximum bandwidth 3 14 VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics Verifying the Status of a Call During an active videoconference you can check the status of the call to see the identification of the remote party the bandwidth of the call the ISDN lines connected in the call the current compression modes etc gt To check the status of the current call A Press lt Status gt The Status dialog box appears See Testing Network
6. 0 dB 2 dB VCON Falcon IP User s Guide 6 MULTI PARTY CONFERENCING WITH INTERACTIVE MULTICAST Interactive Multicast for multi party videoconferencing is a software alternative to the expensive MCU see Chapter 7 Multi Party Videoconferencing Through an MCU for more information on MCUs Interactive Multicast uses bandwidth more efficiently than an MCU does and it does not limit the number of users in a session or the number of sessions per license most MCUs do During an Interactive Multicast identical video streams audio streams and data application sharing packets are sent from one party to multiple parties The initiating party Chair calls one or more parties Participants at the start of the conference and controls its progression All parties receive identical transmissions Many VCON products provide the capability to carry out Interactive Multicast video meetings over a Local Area Network LAN in which the Chair and all Participants may be seen and heard during the duration of the meeting The Falcon IP can join an Interactive Multicast as a Participant Participant functions are available As a Participant you may receive the floor in which its video and audio is seen and heard respectively by the other Participants and the Chair for a period of time In addition you may send a text message such as a question or comment to the Chair at any time Interactive Multicasts can proceed in the form of a lectu
7. 1 view in Interactive Multicast 6 2 Remote Access 10 1 C 3 Remote Control 1 5 2 2 2 4 11 4 buttons 2 2 2 6 replacing Phone Book C 5 REQ FLOOR SoftKey 6 3 requesting Floor 6 2 6 3 requesting still images 5 10 11 5 RESET SoftKey 5 2 5 12 restart Falcon IP 8 2 C 4 C 5 C 7 Restricted Network 2 9 3 5 3 9 4 14 11 6 RET FLOOR SoftKey 6 4 returning Floor 6 4 rollabout cart 1 6 S second camera 1 6 security 12 1 to 12 4 password 12 2 Select Video multi party videoconference 7 5 7 6 selecting camera 5 4 selecting items in Falcon IP 2 5 SEND MESSAGE SoftKey 6 4 sending message to Chair 6 4 6 5 sending still images 5 10 11 5 Service Profile Identifier See SPID SET DFLT SoftKey 11 3 setting Bandwidth 2 8 Bonding call 2 10 3 5 3 14 8 11 ISDN Phone Book entry 3 6 LAN Phone Book entry 3 4 manual dialing 2 10 setting up Falcon IP A 1 to A 5 shutting down Falcon IP 2 11 Single Monitor 5 10 A 1 SoftKey ADJUST 5 12 AUTO SELECT 7 5 7 7 CHAIRMAN RELINQUISH 7 7 CHAIRMAN REQUEST 7 5 CLEAR TEXT 6 5 COPY 2 10 3 5 3 6 4 13 DELETE 3 7 3 12 DFLT QoS 4 10 DIAG 4 15 4 16 11 1 11 7 EDIT 3 7 3 12 ERASE PBK 11 3 FORCE VIDEO 7 6 INVITE 8 8 8 9 KEYBOARD 2 6 3 4 3 5 6 5 LINES TEST 11 3 LWR CASE 2 6 MANUAL DIAL 2 7 MOVE PIP 5 8 NEW 3 3 Ix 6 VCON Falcon IP User s Guide SoftKey cont QoS 4 9 REBOOT 11 3 REDIAL 2 8 2 9 REQ FLOOR 6 3 RESET 5 2 5 12 RET FLOOR 6 4 SEND MESSAGE 6 4 SET DFLT 11 3 TRANS 8
8. 323 Network Registration and PropertiOS oooonnocoooooooooccnnnncnnnnnncnnnnnnns 4 5 ISDN Swich Type senenin a EE e aeni 4 12 ISDN Phone Numbels eesse ape E E E 4 13 SPIO NUM A o O E E R eii 4 14 4 2 Testing Network ConNfIguratiON ccccccccccnnnnnnnnonnnooooonnnonononnnnnnnnnncnoninns 4 14 LAR S odiosos Io E 4 15 PEDE SUS eaa E E eceneee et 4 16 Video and Audio Adjustments 5 1 Adjusting the V1idEO cccccccnnnnnnonoooonnnonnnononnnnnnnnncnnnnnnnnnnnnnonnononnnnnnnnnnnnnnos 5 1 Adjusting the Camera Color Settings cccccnnnonoooooonooocnnnnnnnnnnnnnnonnnnnnns 5 1 Monitor Configurations oococcccccnnnnnnnnnnnnninnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnninnnns 5 3 Selecting the Corrent CAMA nr 5 4 Controlling the Camera occccccnnnnnnnnnnnooonoononnnnnnnnnnnononocnnononnnanananannnn nono 5 6 Display MOdES strain oie 5 8 Sending and Requesting Still Images occccccccnnnnnnnnononononononcnnnnnos 5 10 Adjusting Quality of LAN Calls ccccccccnnnnnnononononononononnnnnnnnnnncnnnnns 5 11 5 2 Adjusting the Audio ccccccccccnnnnnnnnnononononnnonononononnnnnnnncnnnnnnnnnnnnnnnnnnnnos 5 13 Adjusting the Volume oooooonnnnnnncnnnncnnnnnnnnnnonnnnonnnoncnnnnnnonnnnnnnnnnnnnnnnns 5 13 Automatically Muting the Microphone During Incoming Calls 5 14 Choosing a Microphone serecoainist inver 5 15 Setting Mixing Options cccccccnnnnnnnnonoonooononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnononnnonnnos 5 16 Setting Audio Options f
9. 7 SoftKey Guide 2 3 software key C 7 speakers muting 5 13 specific call pickup 8 6 Speed Dial creating entry 3 4 3 5 3 6 3 11 deleting entry 3 12 starting videoconference 3 11 3 12 SPID Service Profile Identifier 4 12 4 14 10 5 11 7 starting Falcon IP 2 1 starting videoconference by redialing 3 12 from Phone Book 3 10 from Speed Dial 3 11 3 12 over ISDN 2 9 over LAN IP 2 8 through gateway 8 11 through Manual Dialer 2 7 to 2 10 Station Name 2 8 3 8 4 3 11 5 Status ISDN connection 4 16 10 7 11 6 11 7 LAN connection 4 15 5 11 10 7 11 5 monitoring 3 15 10 7 still images displaying in Web browser 10 6 sending requesting 5 10 11 5 Subnet Mask 4 4 Support Technical ix S Video cable A 1 video 5 3 switch type ISDN 4 12 10 5 11 7 T T 120 9 1 tabletop microphone 1 6 5 15 tabs 2 3 Technical Support ix 11 1 test loopback 11 6 testing diagnostics 11 1 to 11 3 TRANS SoftKey 8 7 transferring calls 8 7 transferring files 9 3 troubleshooting 11 1 to 11 7 TV monitor 111 1 3 1 6 5 3 10 6 11 4 A 1 U upgrading to new software version C 1 to C 7 User Name 11 5 User Number dialing 2 8 3 8 in gatekeeper 11 5 in Network configuration 4 6 registering in MXM 8 3 VCR as audio source 5 16 A 4 A 5 as video source 11 4 A 4 A 5 Audio Mix 5 16 Playback 5 16 Recording 5 16 Version properties accessing C 7 VGA monitor 5 10 9 1 9 2 10 6 VCON Falcon IP User s Guide Ix 7 v
10. Book entry 3 7 3 12 electrical requirements 111 ending videoconference 3 15 entering Interactive Multicast 6 1 entering numbers or letters 2 6 ERASE PBK SoftKey 11 3 F Falcon Data Utility 9 2 9 3 11 7 Falcon IP 1 1 1 5 basic connections A 2 components 1 4 to 1 6 connecting See connecting Falcon IP electrical requirements 111 features 1 2 H 323 and H 320 7 1 navigating 2 4 Ix 2 VCON Falcon IP User s Guide Falcon IP cont optional accessories 1 6 A 4 package checklist 1 4 restart 8 2 C 4 C 5 C 7 selecting an item 2 5 setup A 1 to A 5 shutting down 2 11 starting 2 1 Far End Camera Control FECC 1 3 5 7 11 5 File transfer 9 3 Floor accepting automatically 6 3 requesting 6 2 6 3 returning 6 4 FORCE VIDEO SoftKey 7 6 forwarding calls 8 4 G G 711 1 2 G 722 1 2 G 728 1 2 gain level 5 19 gatekeeper 3 8 4 3 4 5 4 6 4 15 8 3 11 5 gateway default 3 13 4 4 LAN to ISDN call 3 14 8 11 Guide Screen 2 1 2 3 11 4 11 5 11 6 C 5 H H 261 1 2 H 263 1 2 H 320 ITU Recommendation 1 1 1 2 MCU 7 4 to 7 7 H 323 ITU Recommendation 1 1 1 2 network properties 4 5 to 4 11 5 11 8 2 8 3 10 5 11 5 H 323 Alias 3 8 Hang up 3 15 hue 5 1 importing Phone Book C 5 Installer Mode C 6 installing new software version C 1 to C 7 Instant All 3 9 11 6 Interactive Multicast 1 2 6 1 to 6 5 Chair 6 1 6 3 6 4 entering 6 1 Multicast SoftKey menu 6 2 6 3 6 4 Participant 6 1 to 6 5 passwo
11. Call Forward is activated for the Falcon IP the MXM forwards calls to another specific user if you are unable to answer The Call Forward settings for the Falcon IP may be done by both the administrator or you The last changes regardless of who made them are valid In Falcon IP you can enable Call Forwarding by dialing a system function code The code may be either the factory default value or a value set by the administrator gt To set Call Forwarding 1 Inthe LAN Manual Dialer dial one of the following bold values are factory defaults For this feature Dial this number Forward on no 70 or other code number followed by other answer destination directory number Activate if you want to forward calls intended for you to another specific user The interval before transferring the call is set by the administrator For example 70751 will forward calls to user 751 Forward on 71 or other code number followed by other busy destination directory number Activate if you want to forward calls to another specific user if you are engaged in another videoconference For example 71751 will forward calls to user 751 VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Unconditional 72 or other code number followed by other forward destination directory number Activate if you want to forward ALL calls intended for you to another specific user For example 72751 will forward calls
12. N Continuous Several participants in an MCU session Presence are viewed and heard simultaneously ain 1 hola In some configurations the selected participant may be the largest view an A In Participant View participants can view the full screen of a selected party Participant View overrides Continuous Presence and Voice Activated Switching A The Chair can force one party s video to be broadcast to all the participants A Chair Force overrides Continuous Presence Voice Activated Switching and Participant View Various MCU brands have different session management designs The display you receive from your MCU may differ from those shown here VCON Falcon IP User s Guide Chapter 7 Multi Party Videoconferencing Through an MCU Multi party Videoconference Management in H 320 MCUs Chair and participant controls are available for some H 320 MCUs If the MCU supports Chair control you can request the role of Chair to manage the videoconference Additionally participants have some control over what they see Multi party videoconference management options are located on the MCU screen during the session The availability of Chair Controls and Participant Options depends on the g configuration of the MCU These features may not be available for every MCU To open the MCU screen 1 Dial the H 320 MCU to connect to the conference 2 Press lt Multipoint gt to display the MCU screen It contains the P
13. O 1 Navigate to the Phone Book entry Press the yellow DELETE SoftKey A message appears to confirm the deletion Phone Book Are you sure you want to delete the selected entry Delete Entry Confirmation 2 Press lt OK gt to delete the entry and close the dialog box VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics 3 3 Starting Videoconferences You can start a videoconference either from the Manual Dialer dialog box as described in Calling Through the Manual Dialer on page 2 7 or by using one of the following methods e Starting Videoconferences from the Phone Book e Starting Videoconferences from the Speed Dial list Dialing Options LAN Address Types The following table defines the network address types supported by Falcon IP Enter one of these address types in the LAN Manual Dial dialog box or in a LAN New Entry dialog box of the Phone Book Address Example Applicable When Type IP 212 219 130 100 Always applicable Usually dynamic changing Address without notification so the other address types are often preferred DNS Rooml corp com The IP addresses of a DNS server and of a WINS Name server are configured The Falcon IP User s Station Name is the first part ofthe DNS address Station Rooml Both Falcon IP and the remote system are Name registered with the Gatekeeper Any string of H 323 characters beginning with an alphabetical letter Alias User Both Falcon IP and the
14. SoftKey 5 12 adjusting audio 5 13 to 5 19 camera 5 1 to 5 2 video 5 1 to 5 12 video quality 5 11 volume 5 13 AEC Acoustic Echo Cancellation 5 18 AGC Automatic Gain Control 5 18 ANS Automatic Noise Suppression 5 18 answering call 3 1 Auto Answer 3 2 any ringing station pickup 8 6 application sharing see data sharing audio adjusting 5 13 to 5 19 gain level 5 19 selecting source 5 15 11 4 Audio In 5 15 11 4 audio mixing 5 16 11 4 Audio properties accessing 5 15 11 4 Auto Answer 3 2 AUTO SELECT SoftKey 7 5 7 7 automatic answering 3 2 Automatic Gain Control See AGC Automatic Noise Suppression See ANS B Bandwidth setting 2 8 Bonding call 2 10 3 5 3 14 8 11 ISDN Phone Book entry 3 6 LAN Phone Book entry 3 4 manual dialing 2 10 Best Effort method 4 9 Bonding 2 9 2 10 3 5 3 6 3 9 11 6 BRI 2 3 4 13 brightness 5 1 Buffering Control Automatic 4 8 5 11 Buffering setting 4 8 5 12 C Call Forward 8 4 Call Pickup 8 6 Call Transfer 8 7 calling other MXM users 8 3 CAMI CAM2 connectors 5 5 A 4 camera configuration 5 1 to 5 2 control by local side 5 6 control by remote side 1 3 5 7 11 5 document See document camera positioning 5 6 PTZ See PTZ camera selecting 5 4 Camera properties access 5 1 Cancel button 2 5 cart rollabout 1 6 Chair 6 1 6 3 6 4 7 3 7 5 7 6 to 7 7 Chair Force 7 3 7 6 7 7 CHAIRMAN RELINQUISH SoftKey 7 7 CHAIRMAN REQUEST SoftKey 7 5 Chat 9 3 checklist of components 1 4
15. VCON Ltd has not been installed or upgraded according to accompanying documentation from VCON Ltd or been subject to misuse misapplication negligence r accident while in the hands of the purchaser VCON Ltd warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 ninety days from the date of receipt replacement SOFTWARE will be warranted for 90 ninety days from the date of receipt GRANT OF LICENSE VCON Ltd grants the Purchaser a non exclusive and non transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes which may include user documentation provided via online or other electronic form Additional copies may not be made nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of VCON Ltd VCON Falcon IP User s Guide COPYRIGHT All trademark s logo s name s software documentation and other supporting materials relating to the Product are trademarked copyrighted or owned by VCON Ltd as proprietary information protected by United States copyright laws and international and applicable national treaty provisions and laws Software protection extends beyond its literal code to structure sequence and organization any unauthorized use or modification would constitute a misappropriation of VCON s proprietary rights and a violation of the License agreement LIABIL
16. When asked to confirm click Yes The upgrade process begins The bar at the bottom of the window shows the actual progress of the upgrade The Falcon IP monitor displays a progress bar after the upgrade begins To perform simultaneous upgrades up to 5 perform the above Remote PC User Instructions as many times as needed VCON Falcon IP User s Guide VERSION UPGRADE step 1 out of 4 Version Update Progress Bar on the Falcon IP TV Monitor upgrade the remote PC will not respond to other programs Do g CAUTION The entire procedure takes about 30 minutes During the not restart Falcon IP until the upgrade process is complete VCON Falcon IP User s Guide Appendix C Software Upgrade C 4 Applying the New Upgrade Falcon IP User Instructions and Screens Remote PC User Instructions 1 When the progress bar shows that 1 When the process is complete a Step 4 of 4 is complete wait for the message appears saying that the remote PC user to inform you that upgrade is complete the upgrade is complete and then restart Falcon IP Update Falcon P x IN Upgrade completed successfuly press OK to reboot the Falcon 2 When the system restarts a message appears Click OK Restart the Falcon IP m Upgrade unit or tell the Falcon IP user to Version Upgrade Successfull restart it 2 Wait for confirmation from the lt OK gt Press lt OK gt to accept the upgrade Falcon IP user that upgrade
17. animated picture on the bottom of the screen indicates that the microphone is muted To restore the microphone press Mute lt Microphone gt again VCON Falcon IP User s Guide Automatically Muting the Microphone During Incoming Calls When Auto Answer is turned on there is a possibility that the remote side will hear your audio before you re ready to interact with them This carries the risk of broadcasting something you don t want the remote side to hear To protect against this scenario you can automatically mute your microphone Audio Out at the start of automatically answered incoming calls gt To automatically mute the microphone at the start of incoming calls l Press lt Menu gt The Main Menu opens Select Options MENU Network Video Camera Audio f Version 2 Inthe Options dialog box select Auto Answer and Auto Mute Incoming Calls OPTIONS v Auto Answer Y Auto mute incoming calls _ View Active Keys microphone Remote Access automatically whenever the Force G 22 Falcon accepts an Auto accept multicast floor incoming call Select Options Select to mute the Instant All Chapter 5 Video and Audio Adjustments Choosing a Microphone If you connected a mixer or a second microphone to the VCR AUD IN connector on the Falcon IP see Optional Falcon IP User s Connections on page A 4 for details choose which audio source to use To choose an a
18. arrow to switch to camera selection remote camera selection if Far End Camera control is enabled REMOTE Main camera is selected 2 Press the left or right arrow buttons to switch between the local video sources up to four VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Falcon IP main camera A video source connected to the VCR connector A Composite camera connected to the CAM connector An S Video camera connected to the CAM2 connector If you are in a videoconference with a party who enabled FECC press the down arrow key to view the remote camera selection options Press the left or right arrow buttons to switch between the remote video sources 3 4 5 Press lt OK gt to select the highlighted camera and the selected Local camera and close the dialog box VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Controlling the Camera You can position the Falcon IP User s s main camera at any time either prior to or during a call You can pan tilt and zoom the camera every time you want to change the local display or you can save preset positions Positioning the Camera When the screen is clear of dialog boxes either in or out of a videoconference you can control the camera in various ways A Manual positioning temporarily positioning the camera as required U Preset positioning focusing the camera on a specific person o
19. different background Installer Mode Background VCON Falcon IP User s Guide Appendix C Software Upgrade A possible reason for unsuccessful installation is a mistaken IP address for the Falcon IP 1 Press lt Menu gt The Set Network LAN dialog opens 2 Keep the same IP address or assign another static IP address Press lt OK gt 3 Rerun the upgrade process from the Falcon IP Upgrade Program Be sure to enter the correct IP address for the Falcon IP C 7 Software Key Upgrade To upgrade from Falcon IP Model 1 to Model 3 contact your local reseller for details on purchasing a software key gt To change Models with the software key l SS PL A Contact your local VCON reseller with a request to purchase the software key for a Model upgrade After VCON processes your order you will receive the new software key Turn on Falcon IP and press lt Menu gt The Menu opens MENU Network Video Camera Audio Options Select Version l Falcon IP Menu Select Version The Version dialog box appears Press the down arrow key until Software Key is highlighted Enter the software key that you received Press lt OK gt to apply the changes and then restart Falcon IP VCON Falcon IP User s Guide INDEX A accepting Floor 6 3 Acoustic Echo Cancellation See AEC Active Keys guide 2 4 adding Phone Book entry 3 3 to 3 6 adding Speed Dial entry 3 4 3 5 3 6 3 11 ad hoc videoconference 8 8 ADJUST
20. from CON TELECOMMUNICATION LTE More Info Microsoft Internet Explorer Security Warning You may choose to select Always trust content from VCON If you select this checkbox these warnings will not appear again The web based management entry page appears 3 Click Yes to close each request message 4 Ifa security password was defined for this Falcon IP device enter it in the introduction screen of the management program The main page of the management program opens directly connecting you to the Falcon IP system Within a short time the first screen loads onto the page and then the main menu appears on the left If the system 1s currently in a call it may take longer for the screens to load VCON Falcon IP User s Guide Chapter 10 Web Based Remote Management eicon IP See page 10 5 p 9 Configuration See page 10 6 Display Image See page 10 7 Status system Information Station Name Falcon Software Version 0300 M0 D10 H16 Main Page of Web Based Management g Any changes that you make to the configuration of the Falcon system take effect after the system is restarted The user does not receive notification from the system that a change has been made 10 4 VCON Falcon IP User s Guide Chapter 10 Web Based Remote Management 10 1 Web Based Management Features Network Configuration From a remote terminal you may access the following network configurations e LAN networking
21. in your location Plug the accessories power cables into properly grounded power sources These cables are equipped with three prong plugs to help ensure proper grounding VCON Falcon IP User s Guide Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a three wire cable with properly grounded plugs Make sure that nothing rests on the cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on the system or accessories Keep the system away from radiators and heat sources and do not block cooling vents For Users in Canada NOTICE The Industry Canada Label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representati
22. join multipoint videoconferences that are managed by an MCU that has registered and is logged in to the MXM You only have to dial the directory number assigned by the administrator of the required conference in order to connect gt To dial a multipoint videoconference through an MCU 1 Inthe LAN Manual Dialer dial the directory number of the appropriate MCU conference VCON Falcon IP User s Guide 9 DATA AND APPLICATION SHARING The ability to share and collaborate on data and applications is an important feature of videoconferencing For example you and the other parties can exchange files view a business presentation together or analyze the execution of another application Falcon IP applies the requirements of the ITU T T 120 User Data Transmission Using a Multi Layer Protocol standard for data conferencing T 120 defines the use of protocols and services for performing a number of data sharing applications covering a large number of possible complexities To share data and applications the following conditions must be met A An open ISDN point to point videoconference A A personal computer and VGA monitor or laptop computer is connected to the Data port of each user in the videoconference Windows NetMeeting 3 01 runs on the computer The data sharing functions appear on the computer monitors Available data sharing functions include A Transfer and receive files A Demonstrate share and collaborate on shared appli
23. new Speed Dial entry 3 4 3 5 3 6 3 11 No Mix 5 16 O Obtain IP Address Automatically 4 4 OK button 2 5 on screen keyboard 2 6 3 4 3 5 6 5 optional accessories 1 6 A 4 Options properties access 5 14 Options properties accessing 3 2 10 1 B 1 P PacketAssist Architecture 1 2 4 9 Pan Tilt Zoom See PTZ camera Participant 6 1 to 6 5 Auto Accept Multicast Floor 6 3 requesting Floor 6 2 6 3 returning Floor 6 4 sending message to Chair 6 4 6 5 password interactive multicast 6 1 6 2 12 2 12 4 QoS 4 9 system security 12 2 Phone Book 3 4 creating entry 3 3 to 3 6 deleting entry 3 7 editing entry 3 7 3 12 entry 3 4 importing C 5 replacing C 5 starting videoconference 3 10 phone numbers ISDN 2 9 2 10 3 5 3 6 3 9 4 13 10 5 11 6 picking up calls to other users 8 6 Picture in Picture See PIP PIP Picture in Picture 3 1 5 8 positioning camera 5 6 Power button 2 1 2 11 power supply iii preset camera position 5 6 Priority Type 4 9 Priority Values 4 10 PTZ camera 1 5 VCON Falcon IP User s Guide Ix 5 Q QoS Quality of Service 1 2 4 5 4 9 password 4 9 QoS SoftKey 4 9 Quality of Service See QoS quantization setting 5 12 R REBOOT SoftKey 11 3 receiving call 3 1 REDIAL SoftKey 2 8 2 9 redialing 3 12 registering to MXM 8 2 rejecting incoming videoconference 3 1 3 2 remote management 1 3 10 1 C 1 party 1 3 11 4 11 5 remote side camera control 1 3 5 7 11 5 view 3 1 5 8 A
24. occasions you may need to videoconference with parties who are connected to different networks or telephone exchanges As noted earlier in this User s Guide you can directly call any ISDN number if you dial the correct telephony prefixes long distance code country code area code etc You can also call a system that is outside of your LAN When you dial a remote IP address the router that you designate as your default gateway see LAN Connection and Registration on page 4 4 takes the call and routes it to the destination However at some point you may be unable to take advantage of one of the communication modes IP or ISDN If this happens you can still meet with your contacts by calling through an H 323 H 320 IP ISDN Gateway A Ifyour LAN connection is down you can call the Gateway through your ISDN lines and reach H 323 systems IP addresses and other LAN based addresses A If your ISDN lines are down you can call the Gateway through your LAN connection and reach H 320 systems ISDN numbers Gateway Ll IP Network ISDN i Gateway H 320 ER H 323 LA Endpoint Endpoint Falcon IP to Gateway to ISDN Falcon IP to Gateway to IP Before attempting a Gateway call ask the system administrator to give you g the calling syntax The syntax includes a service access number and in some cases a variation of punctuation signs VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics
25. on 56 kbps Restricted type networks gt To set up network connections 1 Press lt Menu gt The main Menu appears Select Network VCON Falcon IP User s Guide Select Network Video Camera Audio Options Version 2 Inthe Set Network dialog box set up the communication and networking configuration navigating among the tabs properties and entering information appropriately For descriptions of Anas SET NETWORK See page 4 3 See page 4 4 LAN Station Name HeadOffice See page 4 5 MEIRCUJE See page 4 12 MSN See page 4 13 MM See page 4 14 SPID 3 Press lt OK gt to apply the changes and close the dialog box A message states that Falcon IP will restart in a few seconds After restarting the changed properties are in effect OYr Press the left arrow key to navigate to another tab Chapter 4 Network Configuration Location of Falcon IP In the Location tab enter the Station Name of the Falcon IP Station Name The Station Name is the identification of the Falcon IP on the connected network Consult with the system administrator before modifying this box If the system 1s registered with the WINS server or a Gatekeeper Falcon IP can use station names instead of IP addresses for starting and receiving calls When you register with a Gatekeeper the station name 1s entered as your User Name If the system has access to a Domain Name System DNS
26. see Optional Accessories Supplied by VCON on page 1 6 The software is preinstalled Package Checklist Before setting up the Falcon IP for the first time see Before Setting Up on page A 1 carefully unpack its package Check that the listed items are included in accordance with the supplied product If anything is missing or damaged contact your local VCON distributor as g soon as possible Falcon IP Components ont AECA TV Composite cable CAB72009 eS 1 4 VCON Falcon IP User s Guide Chapter 1 Welcome to Falcon IP Falcon IP Main Unit The Main Unit contains the videoconferencing card software for operating the system a built in Pan Tilt Zoom PTZ camera and various connectors located on the rear panel for connecting the other components and accessories The PTZ camera is either NTSC or PAL depending on the video format prevalent in your region and includes a receiver for detecting infrared signals from the hand held remote control The camera is controlled through the system software by the remote control You can pan tilt and zoom the camera in a wide range of directions Remote Control The hand held remote control provides quick and easy access to all functions The most frequently used functions are accessed by pressing the buttons located on the top of the remote control Less frequently used buttons such as the Menu button and the SoftKeys are shielded by a sliding cover Infrared signa
27. server the Station Name is also the DNS Host Name of the system Enter the Host Name then a dot then the Domain Name StationName Domain com see Entering Data on page 2 6 for instructions on entering alphanumerical data from the keyboard If you are in a Multipoint videoconference with an MCU the Station Name identifies the Falcon IP User s in the Participants List of the MCU dialog SET NETWORK Enter the name of the Falcon IP Station Name HeadOffice i for the LAN connected gers network Switch Numbers SPID VCON Falcon IP User s Guide Chapter 4 Network Configuration LAN Connection and Registration In the LAN tab enter the Falcon IP s address and information about its connection to the LAN Local Area Network Obtain IP Auto IP Address Subnet Mask DNS Server amp WINS Server Domain Default Gateway Select to enable Falcon IP to receive its network configuration from the LAN s DHCP server and enter it automatically in the LAN tab If this option is not selected you have to enter the LAN properties manually Consult with your system administrator IP address of your Falcon IP If Falcon IP User s receives an address automatically it is a temporary address which is liable to be changed when the network s users IP addresses are updated periodically If you manually enter an IP address here the address remains permanently Your company s subnet mask IP A
28. the remote system supports Bonding Restricted Select if the new entry has access over a Restricted Network 56 Kbps applicable in some areas of the USA and Japan 3 Press lt Dial gt to dial the number 3 4 To dial the previous number press the red REDIAL SoftKey on the remote control VCON Falcon IP User s Guide To copy an entered number to the next line press the down arrow to oN navigate to the next line Then press the green COPY SoftKey REDIAL SS KEYBOARD MANUAL DIAL Dialing options Phone Number 5701234 Bonding ISDN tab 9701234 Restricted 5701235 5701239 2 01236 5701236 Enter ISDN numbers Select if your system is connected to a 56 kbps network USA Japan Manual Dialing Through ISDN Lines 3 BRI Installed MANUAL DIAL Press the right arrow button to select the 1 maximum Enter ISDN bandwidth number l Bandwidth 384 Kbps Bonding Y Bonding selected Restricted Manual Dialing Through ISDN Lines with Bonding Bandwidth Press the right arrow key until the maximum bandwidth that you want for calls with Bonding appears Chapter 2 Getting Started 2 6 Shutting Down Falcon IP gt To shut down the Falcon IP O Press the Power button on the rear of the Falcon IP Power button ali 7 s EDN a m T ga 4 z TW CAM CAME WiC i hr LAN AUX DATA JES i a 5 010 1040 Sr VCON Falcon IP User s Guide 3 VIDEOCONFERENCING BASICS This chap
29. the solution in the following sections VCON Falcon IP User s Guide 11 3 Chapter 11 Troubleshooting 11 2 Main Unit and Standard Accessories Blank Screen No video appears on the TV screen after more than one minute No Menus Guide Screen or Menu and Phone Book do not appear No Audio While in a call you can t hear the remote party and or they can t hear you No Video You cannot see video from an optional camera or a VCR Solution Verify that the TV monitor is on Verify that all cable connections are correct and secure If the selected video source is an optional camera verify that it is turned on and operating properly Solution Unplug the Composite VIDEO IN connector and plug it into the VCR VIDEO OUT connector If the Menus now appear open the Set Video dialog and deselect Dual Monitor Verify that the batteries are inserted properly in the remote control Solution Verify that the volume on the local TV set is set to an audible level Press lt Volume gt and make sure that the volume level of Falcon IP User s is audible Verify that the microphones and TV monitors on both the local and remote sides are connected properly and securely Press lt Menu gt and select Audio Make sure that the correct audio input device and mixing mode are selected Solution Verify that the cables from the video source are connected correctly between the main unit and the video sour
30. to user 751 After dialing a Call Rejected message appears However the request is g accepted by the MXM if the directory number is valid gt To disable Call Forwarding Q In the LAN Manual Dialer dial one of the following bold values are factory defaults To disable this feature Dial this number Forward if No Answer 70 or other code number Forward if Busy 71 or other code number Unconditional forwarding 72 or other code number After dialing a Call Rejected message appears However the request is g accepted by the MXM if the directory number is valid VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Call Pickup If Call Pickup is activated for the Falcon IP you may answer videoconferencing calls intended for other users To do this the Falcon IP must be given Pickup Permission specifically for the other users by the administrator in the MXM Administrator application In Falcon IP you must enter a function code in order to pick up calls for other users This code may either be the default or defined by the administrator gt To pick up a call Q Inthe LAN Manual Dialer dial one of the following bold values are factory defaults For this feature Dial this number For a specific 19 or other code number followed by specific user destination directory number Use to pick up a call that s intended for another specific user In a hypothetical scenario sup
31. transmitting video audio and data across local area and wide area networks LANs and WANs using the Internet Protocol IP QO H 320 is the worldwide accepted standard for transmitting video audio and data over WANs including narrow band Integrated Subscriber Digital Networks ISDN VCON Falcon IP User s Guide Chapter 1 Welcome to Falcon IP 1 2 Falcon IP Features Falcon IP provides several distinctive attributes and features which makes it an ideal solution for many group videoconferencing environments A Superior video and audio streaming quality Falcon IP includes VCON s award winning technology and solutions for maintaining high quality during video audio and control transmissions It supports H 261 and H 263 video transmission as well as G 711 G722 and G 728 audio transmission Features such as Automatic Buffering Automatic Lip Synch Enabling Acoustic Echo Cancellation AEC Automatic Gain Control AGC and Automtic Noise Suppression ANS provide superior performance OU Media Xchange Management Support VCON s Media Xchange Manager MXM provides centralized management of an organization s videoconferencing network If the Falcon IP logs into an MXM server it receives gatekeeper services bandwidth management remote call initiation and telephony functions such as call forwarding call pickup call transfer ad hoc videoconferencing and IP to ISDN connection through a gateway A Quality of Service
32. video quality of LAN videoconferences Adjusting the Camera Color Settings To save time during a videoconference adjust the brightness color contrast and hue while you are not in a call If necessary you can adjust them again at any time To adjust camera color settings 1 Press lt Menu gt The main Menu appears Select Camera VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Network Video i Select Camera Audio ptions Version 2 Press the up and down arrow keys to switch between Brightness Color Contrast and Hue 3 To increase the setting press the right arrow key To decrease the setting press the left arrow key E 4 To return to the default camera settings press the red RESET SoftKey 5 Press lt OK gt to save the settings and close the dialog box RESET y To increase the setting press the right arrow key To decrease the setting press the left arrow key ose Fs BRIGHTNESS among the settings press the up and down arrows ejo Ke CONTRAST VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Monitor Configurations Falcon IP supports the use of two monitors to display both parties on full screens during videoconferences An S Video TV monitor displays remote video and a Composite TV monitor displays local video This configuration is called Dual Monitor For instructions on connecting two
33. 2 4 selecting an item 2 5 MIC connector 5 15 microphone 1 6 11 4 gain level 5 19 mute 2 7 5 13 selecting 5 15 Microsoft NetMeeting See NetMeeting Microsoft mixing audio 5 16 11 4 Model 1 1 1 1 4 2 9 C 7 Model 3 1 1 1 4 2 9 C 7 monitor configurations 1 3 5 3 A 1 TV 111 1 3 1 6 5 3 10 6 11 4 A 1 VGA 5 10 9 1 9 2 10 6 MOVE PIP SoftKey 5 8 Multicast Interactive See Interactive Multicast multi language interface 1 3 B 1 multi party videoconferencing 7 1 to 7 7 8 8 8 9 ad hoc 8 8 Chair 7 3 7 5 7 6 to 7 7 inviting other parties 8 8 8 9 Select Video 7 5 7 6 viewing Participant 7 3 7 5 7 6 Multipoint Control Unit See MCU multipoint See multi party videoconferencing muting microphone 2 7 5 13 speakers 5 13 video 5 9 Ix 4 VCON Falcon IP User s Guide MXM Media Xchange Manager 1 2 4 1 4 5 4 6 4 15 8 1 to 8 11 10 2 ad hoc videoconference 8 8 Call Forward 8 4 Call Pickup 8 6 Call Transfer 8 7 calling other users 8 3 inviting other parties 8 8 8 9 LAN to ISDN call through gateway 8 11 logging in 8 2 registering 8 2 N NAT Network Address Translation 4 6 4 7 navigating in Falcon IP 2 4 NetMeeting Microsoft 9 1 9 2 9 3 Network Address Translation See NAT Network properties access 4 1 8 2 H 323 4 5 to 4 11 5 11 8 2 8 3 10 5 11 5 ISDN 4 13 10 5 11 6 LAN 4 4 Location 4 3 11 5 Switch 4 12 10 5 11 7 new Phone Book entry 3 3 to 3 6 LAN 3 4 NEW SoftKey 3 3
34. CLEAR TEXT SoftKey 6 5 VCON Falcon IP User s Guide Ix 1 closing data connection 9 4 color 5 1 Composite video 5 3 Composite video cable 11 4 A 1 connecting Falcon IP A 1 to A 5 basic connections A 2 optional connections A 4 second camera 11 4 A 5 Continuous Presence 7 3 8 8 8 9 contrast 5 1 COPY SoftKey 2 10 3 5 3 6 4 13 creating Phone Book entry 3 3 to 3 6 creating Speed Dial entry 3 4 3 5 3 6 3 11 customizing display 5 8 to 5 9 D data connection 9 3 9 4 11 7 hang up 9 4 DATA port 9 1 9 2 11 7 data sharing 1 3 9 1 to 9 4 Chat 9 3 connecting 9 3 9 4 11 7 functions 9 1 9 3 hang up 9 4 setting up 9 2 transferring files 9 3 Whiteboard 9 3 Default Gateway 3 13 4 4 DELETE SoftKey 3 7 3 12 deleting Phone Book entry 3 7 deleting Speed Dial entry 3 12 DFLT QoS SoftKey 4 10 DIAG SoftKey 4 15 4 16 11 1 11 7 diagnostic testing 11 1 to 11 3 Diagnostics dialog box 11 1 dialing See starting dialog box 2 3 closing 2 5 entering numbers or letters 2 6 navigating 2 4 dialog box cont selecting an item 2 5 DiffServ 4 9 DiffServ values 4 11 disconnecting videoconference 3 15 display customization 5 8 to 5 9 Display Image page 10 6 displaying still images in Web browser 10 6 DNS domain 4 4 name 2 8 3 4 3 8 4 3 Server 3 8 4 3 4 4 document camera 1 6 Domain 4 4 Domain Name Service See DNS name Dual Monitor 1 3 5 3 A 1 E E 164 number 3 8 11 5 EDIT SoftKey 3 7 3 12 editing Phone
35. Chapter 7 Chapter 8 Welcome to Falcon IP Introduction to the Falcon IP and its components Getting Started Instructions for starting Falcon IP navigating within dialog boxes and making calls with the Manual Dialer Videoconferencing Basics Instructions for answering calls creating editing and deleting Phone Book entries using Phone Book entries to start calls and calling through a gateway Network Configuration Setting up Falcon IP s network configuration and various communication properties Video and Audio Adjustments Adjusting the video monitors cameras display settings and audio quality of videoconferences Multi Party Conferencing with Interactive Multicast Instructions for participating in Interactive Multicast conferences Multi Party Videoconferencing Through an MCU Instructions for participating in a multi party videoconference through an H 320 based Multipoint Control Unit Telephony Exchange Functions Description of exchange functions such as call forwarding call pickup call transfer and inviting additional parties that are available if the Falcon IP is managed by a VCON Media Xchange Manager MXM system VCON Falcon IP User s Guide Chapter 9 Chapter 10 Chapter 11 Chapter 12 Appendix A Appendix B Appendix C Data and Application Sharing Procedures for setting up data sharing and opening a data connection with a remote party Web Based Remote Management Instruc
36. Configuration on page 4 14 for more information 3 4 Ending Videoconferences gt To end a call 1 Close any open dialog boxes 2 Press lt Hang up gt A message appears asking for confirmation Hana Up Disconnect Conversation Hang Up Confirmation Message 3 Press lt Hang up gt again or lt OK gt The videoconference is terminated To cancel the Hang up command and continue the videoconference press lt Cancel gt in response to the confirmation message VCON Falcon IP User s Guide 4 NETWORK CONFIGURATION This chapter explains how to set up Falcon IP User s to operate with your network connections Network options may be edited at any time from the Falcon IP from a remote station through a web browser see Network Configuration on page 10 5 or from the Media Xchange Manager MXM 4 1 Communication and Network Configuration After you connect the LAN and or ISDN lines see Basic Falcon IP User s Connections on page A 2 for connection details set up the connections to work within Falcon IP At any time you can edit the information in the Set Network dialog box Falcon IP s communication and network configurations include e Falcon IP station name e LAN Connection and Registration e H 323 Network registration and properties e ISDN switch type for ISDN supporting units e System s ISDN numbers for ISDN supporting units e System s SPID numbers for ISDN supporting units
37. E 2 Press the red RET FLOOR SoftKey Your video and audio are replaced on the screens of the other Participants by the Chair Press the red Softkey to return the floor Participant Has Floor Sending a Message to the Chair Participants may gain the Chair s attention without disrupting the flow of the current speaker You may send a short message to the Chair such as the reason for requesting the floor You may select one of the prepared messages I have a question or I have a comment or enter a message using the on screen keyboard To send a message to the Chair 1 Ifnecessary press lt Multipoint gt to display the Multicast SoftKey menu O 2 Press the yellow SEND MESSAGE SoftKey The Multicast Viewer message box appears on the screen VCON Falcon IP User s Guide Chapter 6 Multi Party Conferencing with Interactive Multicast Press the blue Softkey to Press the yellow SoftKey to remove the entire message enter your message through from the message box the on screen keyboard CLEAR KEYBOARD TEXT PEERS elena MULTICAST VIEWER right arrow to switch among prepared messages After entering your message through the keyboard press lt OK gt to display the message in the message box To send the message to the Chair press lt OK gt again O 3 Use one of the prepared messages To switch among them press the left or right arrow button 0OT Press the yellow KEYBOARD SoftKe
38. Falcon IP User s Guide Chapter 2 Getting Started naive Keys Guide The Active Keys Guide on the left of the screen indicates which buttons on the remote control are currently active gt To display the Active Keys Guide 1 From the Main Menu choose Options 2 Select View Active Keys 3 Press OK to apply the change and close the dialog box 2 4 Navigating in Falcon IP Whether making videoconference calls or setting configurations you use the supplied remote control to navigate and enter information Moving Around the Menus and Dialog Boxes To perform various functions you must access the system s menus and dialog boxes Many dialog boxes are divided into tabs groups of related options and configuration properties This section explains how to navigate among the menus dialog boxes and tabs and how to select entries or items gt To navigate using the remote control Press the arrow buttons A To move along tabs or entries in dialog boxes press the up and down arrows To enter a tab or an entry inside a dialog box press the right arrow A To exit a tab press the left arrow VCON Falcon IP User s Guide Chapter 2 Getting Started is as ims im Lis Jet Lisle slo Ls ds ln h Anne Max CEO Arizona Branch Brooklyn Main Office Caccini Offices Rome Crete Distributors Cuba Main Office 5551234 384 1 Navigate to the menu or checkbox option gt To select an option 2 Press
39. IES assign a chaque dispositif terminal indique le mombre maximal de terminaux qui peuvent tre raccord s a une interface La terminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs a la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n excede pas 5 VCON Falcon IP User s Guide v R amp TTE Declaration of Conformity Issued according to ISO IEC Guide 22 and EN45014 under the sole responsibility of the Manufacturer We Manufacturer s Name VCON Limited Manufacturer s Address PO Box 12747 22 Maskit Street Herzliya 46733 Israel hereby declare entirely on our own responsibility that the product Product Name Falcon Model 1 3BRI NTSC PAL to which this declaration relates is in conformity with the essential requirements and other relevant requirements of the R amp TTE Directive 1999 5 EC The product is compliant with the following standards and other normative documents EMC EN 55022 1998 EN 55024 1998 Safety Low Voltage EN 60950 1992 IEC 90950 1999 CS 22 2 950 2000 UL 60950 2000 Supplementary Information The product has been tested in a typical configuration Technical file held by VCON Limited PO Box 12747 22 Maskit Street Herzliya 46733 Israel USA This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference
40. IP User s Guide Chapter 4 Network Configuration ISDN Phone Numbers A Inthe Numbers tab enter the Falcon IP s ISDN Numbers Ifyou have Model 1 1 BRI enter 1 2 ISDN Numbers Ifyou have Model 3 3 BRI enter 1 6 ISDN Numbers depending on whether you have 1 2 or 3 BRI lines installed Sometimes one ISDN number is used by one BRI or two lines in the following example lines 1 and 2 share a common number as do lines 3 and 4 and lines 5 and 6 To copy an entered number to the next line press the down arrow to navigate to the next line Then press the green COPY SoftKey SET NETWORK Phone Numbers 4 0015073564741 Switch 2 0015073564741 3 0015073564742 4 0015073564742 5 0015073564743 6 0015073564743 VCON Falcon IP User s Guide 4 13 Chapter 4 Network Configuration SPID Numbers If the Falcon IP 1s connected to a Restricted type ISDN network such as AT amp T 5ESS or National ISDN 1 your ISDN lines may also have SPID Service Profile Identifier numbers Consult with your system administrator and ISDN service provider A Enter the SPID number for each corresponding ISDN line SET NETWORK f Location LAN SPID Numbers H 323 51295078180101 Switch 51295078180102 Numbers 51295078200101 51295078200102 51295078210101 51295078210102 Entering SPID Numbers for 3 BRI 4 2 Testing Network Configuration After you configure the Set Network dialogs and restart Falcon IP User
41. ITIES VCON s entire liability and the Purchaser s exclusive remedy shall be at VCON s option either return of the price paid or repair replacement of the Product not meeting VCON s declared Limited warranty VCON or its suppliers shall not be liable in any event to anyone for any indirect incidental consequential special or exemplary damages including without limitation damages for loss of business profits business interruptions business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages In any case VCON s entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product Modifications The FCC requires the user to be notified that any changes or modifications made to this system that are not expressly approved by VCON Ltd may void the user s authority to operate the equipment Safety Notice When you use the Falcon IP User s system observe the following safety guidelines Make sure that the voltage of the power supply matches the AC power available at your location QA 115V 60Hz in most of North and South America and some Far Eastern countries such as Japan South Korea and Taiwan QO 230V 50Hz in most of Europe the Middle East and the Far East Make sure the monitor and attached accessories are electrically rated to operate with the AC power available
42. OFTWARE UPGRADE This chapter explains how to upgrade your Falcon IP to the latest software version The utility is called the Falcon IP Upgrade program and is run from a remote PC The new utility enables up to 5 simultaneous upgrades The latest software version is available from VCON s website www vcon com gt Products gt Falcon A Before you begin an upgrade make sure that you initiate it during a quiet period of the network Heavy network traffic may interfere with the procedure and cause upgrade failures Q Make sure that the possibility of electrical failure is at a minimum Make sure that the computer from which the upgrade will run referred to throughout this document as the remote PC fills the following requirements Windows 95 98 2000 ME or NT If it uses Windows NT Service Packet 5 0 is necessary as well Microsoft Internet Explorer 5 0 or later must be installed It should not run other programs at the same time as the Falcon IP upgrade program VCON Falcon IP User s Guide Appendix C Software Upgrade C 1 Downloading the Upgrade Utility First you must download the Falcon IP Upgrade utility to your remote PC gt To download the Upgrade utility 1 On the www vcon com gt Products gt Falcon page click the link for downloading the utility The file s name is Upgrade version number exe 2 Download the file to your PC 3 Double click the file to install the utility on the remote PC Pe
43. P is currently in a call or idle The status of the Falcon s connection s over the LAN IP or ISDN may be viewed Each Status dialog box displays the same properties as the corresponding dialog boxes of the Falcon IP unit ISDN Status J ISDN Status dialog box shows line Bem connection status when the system is y Disconnected not in a call dy Disconnected y Disconnected Disconnected ISDN Line and Conversation Status are REFRESH available when the system is in an ISDN call Linss SOTIVET SS LION sus 00151297 7 242S5ynchroni Remote ID 0015129777242 2 00151297 242Synchroni Conv Protocol H 320 2 NotSynchronized Bandwidth 384 2 NotSynchronized Outgoing Tncoming 2 NotSynchronized Audio Mode G 728 G 728 2 NotSynchronized Audio Rate 56K 56K Video Mode H 261 H 261 An fe Remote Name Remote ID 2803 j f r Incoming Outgoing mr Video Rate 68 Kbps 106 Kbps Video Mode aan ae When the system is in a LAN IP call Audio Rate audio ine 64 Kbps 64 Kbps the LAN Status dialog box shows the G 22 G 22 Fin a eol aa M status of the dynamic network E A connection Admin MXM NotLogged In GateKeeper Registered VCON Falcon IP User s Guide 11 TROUBLESHOOTING This chapter provides simple solutions for common oversights and issues If you are unable to find a solution to your problem please request help from our Technical Support channels
44. QoS VCON s PacketAssist Architecture preserves optimum quality of your videoconference according to available bandwidth and network traffic The Falcon IP applies mechanisms such as IP Precedence to prioritize the video audio and control bits and DiffServ to transfer packets according to the Falcon IP s specific needs Q Participation in Interactive Multicast Using VCON s Interactive Multicast all parties in the videoconference see and hear the same video audio and data sharing Falcon IP users may temporarily receive the floor in which their video and audio are seen by the other parties until the floor returns to the session s controller Chair Q H 323 and H 320 Multipoint Videoconferencing In multipoint videoconferencing through a Multipoint Control Unit MCU the parties may see and switch among the video of several participants through functions such as Continuous Presence and Voice Activated Switching VCON Falcon IP User s Guide Chapter 1 Welcome to Falcon IP E Dual Monitor Configuration A second TV monitor may be connected to the Falcon IP One monitor displays the local video and the system interface and the other monitor displays the remote video Far End Camera Control FECC If you permit the remote party may control the positioning of your camera Audio Input Gain Control The gain level of microphone and Line In audio may be adjusted in order to provide optimum sound quality regardless of the a
45. Radio toolbar Play animations Play sounds hal 4 F Restore Defaults Microsoft Internet Explorer version 5 0 Internet Options dialog box Advanced tab HTTP 1 1 settings deselected To use the web based management applets 1 Do one of the following Ifyou are managing Falcon IP from a VCON Media Xchange Manager MXM application right click the Falcon system item in the application and select the appropriate option Ifthe remote PC is not running an MXM open Internet Explorer 5 0 In the Address box of the browser enter the IP address of the Falcon IP to check the Falcon IP s address open the Network LAN dialog box of the Falcon See LAN Connection and Registration on page 4 4 2 If this is the first time web based management features were opened from this PC a few messages ask if you want to install applications to assist the web management VCON Falcon IP User s Guide Chapter 10 Web Based Remote Management Security Warning Fa Do vou want to install and run Display mage pplet signed on 05 06 00 17 52 and distributed by W CON TELECOMMUNICATION LTD Publisher authenticity verified by YernSign Commercial Software Publishers CA Caution 4 CON TELECOMMUNICATION LTD asserts that this content is safe You should only installview this content if you trust Y CON TELECOMMUNICATION LTD to make that assertion SIGNED WITH PERMISSIONS Full Permissions Always trust content
46. URITY You can protect against unauthorized use of the Falcon IP by defining restrictions on configuration changes and the initiation of videoconferences The Security dialog box in the Options contains the options and properties for setting up a security configuration a a a gt Setting a Security Password Setting Security Properties Locking the System To access the Security properties 1 Press lt Menu gt The main Menu appears Select Options 2 Press the yellow SECURITY SoftKey If you previously set a security password see Setting a Security Password on page 12 2 enter it in the Password dialog box 3 After setting Security properties press lt OK gt to save the settings and close the dialog box KEYBOARD j SECURITY Password amp Protect system configuration Prevent outgoing calls Lock the system Dual Mode LAN Only ISDN Only Falcon IP Security Properties VCON Falcon IP User s Guide Chapter 12 System Security 12 1 Setting a Security Password A password prevents unauthorized users from changing the system configuration initiating videoconferences and or accepting videoconference calls The password is mandatory for locking the system completely from all of the actions stated above A password for accessing security should be unique and known only to the administrators After a password is defined any user must enter the password to gain access to the restricted
47. VCR Cables Cables VCON Falcon IP User s Guide Appendix A Setting Up Falcon IP gt To connect a VCR to the Main Unit 1 Obtain the cables supplied with the VCR 2 Connect the top three cables for Playback 3 Connect the bottom three cables for Record gt To connect an optional camera A Connect the appropriate cable either CAB72010 or CAB90051 according to the capabilities of the camera VCON Falcon IP User s Guide B MULTI LANGUAGE INTERFACE The Falcon IP application s interface menus dialog boxes commands may be viewed in several different languages The default language after initial installation or upgrade is English However you may easily switch the interface language to Francais e Espa ol Spain or Mexico Deutsch e Portugu s Portugal or Brazil Italiano e Japanese gt To change the interface s language l Select Options Press lt Menu gt The main Menu opens Select Options MENU Network Video Camera Audio rm f Version 2 Navigate to the Lang tab 3 Select the language you want and then click OK The Falcon IP application s interface then appears in the language you chose Navigate to the Lang tab OPTIONS Languages English Espa ol Spain Fran ais Espa ol Mexico Deutsch Portugu s Portugal Select the interface s language Italiano Portugu s Brazil Japanese VCON Falcon IP User s Guide C S
48. and 2 this device must accept any interference received including interference that may cause undesired operation CANADA This Class B Digital apparatus Complies with Canadian Standard ICES 003 Regulatory Notice To European Customers The CE mark is affixed to this product to demonstrate conformance to the R amp TTE Directive 99 05 EC Radio Equipment and Telecommunications Terminal Equipment Directive Declaration of Conformity We VCON Limited Of PO Box 12747 22 Maskit Street Herzliya 46733 Israel Declare under our sole responsibility that the product FALCON and all associated peripherals manufactured by VCON Limited To which this declaration relates is in conformity with the essential requirements specified in Article 3 1 a and 3 1 b of Directive 99 05 EC Radio Equipment and Telecommunications Terminal Equipment Directive For a copy of the Original Signed Declaration in full conformance with EN45014 please contact VCON Tech Support at techsup vcon co il VCON Falcon IP User s Guide About This User s Guide This User s Guide explains how to videoconference with the VCON Falcon IP The chapters emphasize a how to approach and include detailed instructions for participating in conferences and getting the most out of the system s capabilities The following chapter summary briefly describes this guide s contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
49. apter 7 Multi Party Videoconferencing Through an MCU Chair Controls The Chair has additional control over the display of a multi point videoconference Force 7 Auto Chairman Video Select Relinquish Participants rra R_DTeam NaiseLab Boardroom2 Headoffice yey MCU Screen with Chair Controls From the MCU Chair screen the various options are available when Participant View is activated gt To broadcast a selected participant s video to all others 1 Press the up or down arrow buttons until the participant is highlighted O 2 Press the red FORCE VIDEO SoftKey Everyone sees the full screen video of the selected participant A participant can Select Video of another party after you force a video but 1f you force a video again you override the participant s Select Video command VCON Falcon IP User s Guide Chapter 7 Multi Party Videoconferencing Through an MCU gt To end a Chair Force A Force another participant s broadcast or your own or Relinquish the role of Chair or AA Press the AUTO SELECT SoftKey The video is restored to either Continuous Presence or Voice Activated Switching according to the default capabilities of the MCU gt To return control of the session to the MCU O A Press the yellow CHAIRMAN RELINQUISH SoftKey The SoftKey Guide changes from Chair controls to Participant options VCON Falcon IP User s Guide 8 TELEPHONY EXCHANGE FUNCTIONS If your Fal
50. articipants List and your station is the first displayed name Available SoftKey functions List of multipoint conference parties S lect gt 7 Auto Chairman Video Select _ V Request Participants rrea R_DTeam NaiseLab Boardroom2 Headoffice yay MCU Dialog VCON Falcon IP User s Guide Chapter 7 Multi Party Videoconferencing Through an MCU Participant Options From the MCU Participant screen various options are available when Participant View 1s activated To see the participant of your choice 1 Press the up or down arrow buttons until the participant is highlighted 3 2 Press the red SELECT VIDEO SoftKey The participant that you selected appears in full screen view The audio that you hear does not change If the Chair forces the video of another participant it overrides your Select Video If there is no Chair if the MCU is managing the session this view remains until you press the AUTO SELECT SoftKey gt To end a Select Video command Ww A Press the blue AUTO SELECT SoftKey The full screen view of the selected participant disappears replaced by the display selected by the Chair or by the MCU To manage the session Q Press the yellow CHAIRMAN REQUEST SoftKey If no one else is currently the Chair the MCU gives you the role The SoftKey Guide changes from Participant options to Chair controls see Chair Controls on page 7 6 VCON Falcon IP User s Guide Ch
51. ation to succeed Falcon IP must be set to accept the remote modifications and the remote PC must be able to run the web server screens Falcon IP User Instructions Remote PC User Instructions l Press lt Menu gt The Menu opens 1 Open Microsoft Internet Explorer 2 Select Options The Options dialog 5 0 or higher opens 2 Inthe Tools menu click Internet Options The Internet Options 3 Select Remote Access dialog box opens see next page Click the Advanced tab and scroll Select Remote Access to make down to HTTP 1 1 Settings remote management available OPTIONS Auto Answer Auto mute incoming calls Click OK to apply any changes ew Active Keys Remote Access Force G 722 Auto accept multicast floor Instant All Verify that all HTTP 1 1 options are deselected Options Dialog 4 Press lt OK gt to apply the change and close the dialog VCON Falcon IP User s Guide Chapter 10 Web Based Remote Management Internet Options General Security Content Connections Programs Advanced Settings 0 Always O Hover O Never O Use inline Autocomplete Verify that all Use smooth scrolling HTTP 1 1 settings HTTP 1 1 deselected O Use HTTP 1 1 through proxy connections Ej Microsoft wM O Java console enabled requires restart O Java logging enabled JIT compiler For virtual machine enabled requires restart Multimedia O Always show Internet Explorer 5 0 or later
52. audio is Video M eeting Room E sent to all parties in the meeting P Audio Meeting Room Multicast Viewer Screen VCON Falcon IP User s Guide Chapter 6 Multi Party Conferencing with Interactive Multicast Requesting the Floor To speak and be seen request the Floor from the Chair To request the Floor l Press lt Multipoint gt The Multicast SoftKey menu appears on the monitor E 2 Press the red REQ FLOOR SoftKey Wait for the Chair to grant you floor permission Press the red y SEND Softkey to WY Y MESSAGE request the floor Requesting the Floor 3 When a confirmation message asks you to accept the Floor press lt OK gt When you take the Floor everyone in the meeting sees and hears you To skip the confirmation message and automatically receive the Floor every g time the Chair grants it to you select Auto Accept Multicast Floor in the Options dialog box OPTIONS Auto Answer Auto mute incoming calls View Active Keys Select to accept Remote Access the multicast floor Force G 722 automatically without having to Auto accept multicast floor confirm Instant All acceptance VCON Falcon IP User s Guide Chapter 6 Multi Party Conferencing with Interactive Multicast Returning the Floor When you finish speaking to the floor return the Floor to the Chair gt To return the Floor 1 Ifnecessary press lt Multipoint gt to display the Multicast SoftKey menu
53. cations A Draw together with the other participants on a Whiteboard A Chat with the other party This chapter explains how to set up your system for data sharing during videoconferences and to open a data connection with the remote party For instructions about performing the above data sharing functions see NetMeeting s Help utility VCON Falcon IP User s Guide Chapter 9 Data and Application Sharing 9 1 Setting Up Data Sharing Data sharing involves four systems e The local and remote Falcon IP units running version 2 0 e Personal computers with VGA monitor or laptops running NetMeeting 3 01 and the data or applications to be shared gt To connect Falcon IP for data sharing A Connect a serial DTE cable CAB42003 between the Data port of the Falcon IP and the COM1 or other port of the computer ney Sone sah A ee Ble Be COAT Connect RG 45 connector to DS Falcon IP unit s DATA port oH N Connect DB 9 connector to computer s COM port gt To check the port configuration for data sharing 1 Run the Falcon Data Utility on the computer 2 Inthe Configuration menu point to Ports This opens a submenu listing COM ports The default selection is COM1 If you connected the serial cable to a port other than COM1 select the correct port in the menu VCON Falcon IP User s Guide Chapter 9 Data and Application Sharing Check if the correct COM port is selected If not select th
54. ce Press lt CAM gt and make sure that the appropriate video source is selected 11 4 VCON Falcon IP User s Guide Chapter 11 Troubleshooting No Still Image Solution The remote partyis Q Open the Set Video dialog select Video from the unable to request a Menu and select Camera Control By Far End still image 11 3 IP Network Before attempting to troubleshoot and after checking the Status and the Diagnostics dialogs verify that A The LAN cable is securely connected between the Main Unit and the network outlet E the Guide Screen Cannot Connect You dial over IP and it does not connect A call whose destination is outside the connected LAN fails to pass through your organization s firewall Cannot Take Gatekeeper Calls You can receive IP calls but you cannot receive calls that go through the Gatekeeper with your User Name or User Number E 164 number The LAN connection is operational as shown by the green L icon at the top of Solution Verify with the system administrator that the Falcon IP User s has an IP Address and is registered with the LAN segment Verify that the remote party is registered with the same or a neighboring Gatekeeper Verify that the firewall s H 323 configuration is enabled In the firewall open ports 1400 2000 Solution Press lt Status gt If the LAN tab of the Status dialog says Gatekeeper Not Registered you cannot communicate with regist
55. cnonnns 8 8 Simplified Gateway Dialing occcccccccnnnnnnoonononooonnnonnnnnnnnnnnnnnnononons 8 11 Connecting to an MCU VideoconferenCO ooocccoocooooooooonnnnnnnnnnnnnnncnnnnnnn 8 11 Data and Application Sharing 9 1 Setting Up Data Sharing sesiones iric odres 9 2 92 Opening a Data COmMe CU iniaaiaa 9 3 Web Based Remote Management 10 1 Web Based Management Features ccccccssesssscccceceeeeeeeeeeeeeeees 10 5 Network Configuration eat 10 5 Display Ima e aida 10 6 Status MOnitoring tildado 10 7 Troubleshooting 11 1 System Diagnostics as siccscacessancosescsesvossenennsnsennananeadedandetadsddededcenedsenesons 11 1 11 2 Main Unit and Standard Accessories ccccccssssssccccceceeeeeeeeeeeeeees 11 4 TLO IP ING Uy OL cena EEEE 11 5 LLA TSDN NOWO AP A 11 6 ILS Data Sharni senos 11 7 System Security 12 1 Setting a Security Password oooococccccccccccnnnnnnnnnnnnnononononononnnnnannnnnos 12 2 122 SEQUE POPETI ras 12 3 MENE AA 12 4 VCON Falcon IP User s Guide Table of Contents A Setting Up Falcon IP Ad Betore Serine UD erica ESER ire A 1 A 2 Setting Up the Basic Components occcnnnnnnncuoooooononnnnnnnnnnononnnnnnnnnanananonoss A 1 Single and Dual TV Monitor Configurations ccccccnccccnnnnnnnnnnnananananoss A 1 Basic Falcon IP User s Connections cccccccnnnnononoooooooonnncnnnnnnnonnnnncnnninnns A 2 Optional Falcon IP User s Connections cccoonnncocuoooonooonnnnnnnnnononcncncncncnnns A 4 M
56. con IP is registered and managed by a VCON Media Xchange Manager MXM call exchange functions are available e Login to the MXM e Calling Other Registered Users e Call Forward e Call Pickup e Call Transfer e Inviting Additional Parties e Simplified Gateway Dialing e Connecting to an MCU Videoconference VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions 8 1 Registering to the MXM To register the Falcon IP with an MXM you must enter its address in the Network Configuration Consult with your system administrator gt To log in to the MXM 1 Press lt Menu gt The Main Menu opens Select Network MENU Select Network Video Camera Audio Options Wersion 2 Inthe Set Network dialog box navigate to the H 323 tab and press the right arrow button to access H 323 properties 3 Select the MXM option 4 Inthe MXM Server IP box enter the IP address of the MXM 5 Press lt OK gt twice A message states that Falcon IP will restart in a few seconds If the MXM is in Open mode it automatically permits the Falcon IP to register or log in provided that its alias is unique If the login attempt is unsuccessful consult with the system administrator The administrator must then grant login permission before the Falcon IP can log in VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Select to enable the system Enter the IP address to registe
57. ddresses of the DNS server and the WINS server Registering with these servers enables Falcon IP User s to translate names to IP addresses DNS domain name of your company for example yourcompany com IP address of the network s Gateway router The gateway helps Falcon IP send and receive calls between subnets Select to obtain SET NETWORK the whole LAN Obtain IP auto configuration IP Address 212 29 219 55 H 323 automatically AA Sub net Mask 255 255 255 0 Switch DNS Server 212 29 219100 WINS Server 212 29 219 105 not obtained Numbers SPID Domain bestcorp com A If the configuration is automatically enter all the Default Gateway 212 29 219 254 addresses manually VCON Falcon IP User s Guide Chapter 4 Network Configuration H 323 Network Registration and Properties H 323 1s the standard for video audio and data streaming over IP networks In the H 323 tab define how the Falcon IP handles these functions within its LAN environment These properties include A H 323 Management registration of the Falcon IP with a remote H 323 management and service provider A Automatic Video Transmission Adjustment automatic preservation of optimum transmission in response to changing network conditions A Setting Quality of Service QoS Levels control of the Quality of Service that will be used for transmitting packets from the Falcon IP H 323 Management Many H 323
58. details e H 323 Video over IP features e ISDN Switch type ISDN numbers and SPID numbers if active for this switch Changes take effect on the Falcon IP after it is restarted To view or modify network configuration of the Falcon IP A On the left side of the screen click Configuration and then click an option LAN H 323 or ISDN LAN configuration az H323 Configuration z Obtain IP Auto C None C GateKeeper MXM IP Address MXM Server IP 10 0 3 252 d Sub net Mask GateKeeper IP 10 0 3 252 DNS Server User Number E 164 1006 f WINS Server NAT f Domain V Enable Lip Syncronization Mechanism 2 J Automatic Buffering Control Default Gateway LAN Configuration see page 4 4 H 323 Configuration see page 4 5 Switch Selection see page 4 12 ISDN Numbers see page 4 13 Depending on the local Switch type SPID configuration may be accessed Syvitch NETTDETS HL SWI LCIT Nunb rs ALO ISON Configuration 5 ISDN Configuration a J German 1TR6 J National ISDN1 1 5413456345 J AT amp T SESS J Japanese NTI 2 541456395 3 4 a Japanese KDD Australian T5013 ERA 4 5513456346 Euro ISDN NET3 Y French VN3 4 5 5613456347 i a Swiss NET 5613456347 VCON Falcon IP User s Guide 10 5 Chapter 10 Web Based Remote Management Display Image A still image is a single captured frame from a videoconference When the Falcon IP receives a still image from a remote part
59. dio the remote party VCR Record Hears the remote Hears the local Records audio from party s audio party s audio the local and remote parties VCR Playback Hears the remote Hears the local Records audio from Tabletop mic party s audio and party s audio and the remote party connected to the VCR playback the VCR playback Video Audio In audio audio VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments 2 Press lt OK gt to apply the changes and close the dialog box or go on to the next procedure to select audio options for special room environments SET AUDIO Audio input VCR audio mix Select an audio Table top mic mixing option Line level VCR record VCR plavback Acoustic echo cancelation AEC Automatic gain control AGC Automatic noise suppression ANS Mic gain leve 5 J 0 7 Line In gain level 2 J 0 7 VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Setting Audio Options for Special Environments Falcon IP supports advanced features that improve audio quality for different types of videoconferencing environments gt To set audio options for special environments 1 Inthe Set Audio dialog box select the audio control features you want Acoustic Echo Cancels the echo created when the microphone Cancellation AEC picks up audio from the speakers selected by default You should deselect AEC only if an external AEC device i
60. e for it is too long VCON Falcon IP User s Guide Chapter 4 Network Configuration Settin uality of Service QoS Levels VCON s PacketAssist Architecture simplifies Video over IP bandwidth management and delivers true Quality of Service QoS for IP networks PacketAssist automatically adapts video meeting transmissions to current network conditions while ensuring optimal video and audio performance The QoS Properties dialog box contains properties for controlling the type of Quality of Service that will be used for transmitting packets from the Falcon IP A password is required to open this dialog box and we recommend that only system administrators with knowledge of QoS make any changes if required a CAUTION VCON sets the Quality of Service defaults which should be changed only by a system administrator gt To set Quality of Service options O 1 When the H 323 tab of the Network dialog box is open press the green QoS SoftKey Press the green QoS SoftKey to view and change Quality of Service properties KEYBOARD 2 Set QoS properties as follows see tables on page 4 11 Priority Type Select the type of QoS priority used for transmitting packets during heavy network congestion conditions A No Priority network transfers packets in a normal Best Effort method First In First Out or FIFO A IP Precedence network gives priority to video audio control bits according to the eight levels of IP
61. e correct one SS Falcon Data UEiE settings Help O COMA COm4 Exit 9 2 Opening a Data Connection To open a data connection two Falcon IP units version 2 0 only must be in an open videoconference over ISDN lines AND NetMeeting 3 01 must be running on both parties computers gt To open a data connection 2 1 Inthe Falcon Data Utility click Call The data connection is opened between the two parties The station names of both computers appear in the NetMeeting window NetMeeting s data sharing features are now available File transfer Application sharing Whiteboard Chat For instructions about using these data sharing features see NetMeeting s g online help VCON Falcon IP User s Guide Chapter 9 Data and Application Sharing gt To close the data connection ES In the Falcon Data Utility click Hang Up when offline this is the Call Henge button Click to open a data connection When online this button switches to Hang Up Click Hang Up to close the connection Lo Falcon Data Utility xl Mot ina call Data utility VCON Falcon IP User s Guide 10 WEB BASED REMOTE MANAGEMENT Falcon IP contains an embedded web server You can access the Falcon IP server through a web browser on a remote PC This powerful feature offers management capabilities that are otherwise not available to a non PC set top system For any remote access management oper
62. er MXM Server IP 212 0 3 252 Switch J Gatekeeper P 21229219108 sere User Number 49345 SPID NAT IP Enable Lip Synchronization Mechanism Automatic Buffering Control VCON Falcon IP User s Guide Chapter 4 Network Configuration Automatic Video Transmission Adjustment The H 323 tab also includes options that enable Falcon IP to preserve optimum transmission quality automatically according to current network conditions for example available bandwidth Enable Lip Select this option to synchronize the audio and video of a Synchronization LAN conversation You can adjust the lip synch during a Mechanism call See Adjusting Quality of LAN Calls on page 5 11 Automatic Buffer Control adjusts the video streams for the available Buffering Control dynamic bandwidth of IP networks Select this option to make the buffer control automatic Deselect it to make it adjustable during LAN conversations See Adjusting Quality of LAN Calls on page 5 11 Y SET NETWORK None Gatekeeper MXM MXM Server IP 212023252 SER Gatekeeper IP 212 29 219 108 Mere User Number 12345 SPID NATIP Enable Lip Synchronization Mechanism Automatic Buffering Control Select to activate automatic Lip Synchronization which synchronizes the audio and video by delaying either the audio or the video Select to automatically adjust the Lip stream so that both arrive at the Synchronization if the delay created same tim
63. ered systems Verify that you entered a User Number E 164 number in the H 323 tab and check that the Station Name in the Location tab of the Set Network dialog box is legal Verify that you gave the correct User Number and Station Name to the remote party VCON Falcon IP User s Guide 11 5 Chapter 11 Troubleshooting 11 4 ISDN Network Before attempting to troubleshoot and after checking the Status and the Diagnostics dialogs verify that A The ISDN lines are securly connected between the Main Unit and the outlets A The ISDN lines are operational as indicated by the green 1 2 and 3 icons at the top of the Guide Screen A The lines were configured correctly in the Set Network dialog page 4 12 to page 4 14 Cannot Call Some Solution Sites You can call most sites 1 Have the remote side call you If the call is but not others successfully made go to the next step If this is unsuccesful go to Step 5 2 Select Restricted in the New Entry dialog or the Manual Dial dialog Call this site again If unsuccessful go to the next step 3 Ifthe remote system is a VCON system then call without Bonding If this is unsuccessful call using Instant All 4 Ifthe remote system is not a VCON system verify that they can receive a call using the H 320 standard 5 Runa loopback test dial your 2nd 4th and 6th ISDN numbers If Falcon IP User s successfully calls itself go to the next step 6 Ask the remo
64. es for each type an entry for the contact s ISDN numbers another entry for the contact s LAN IP address and so on 4 Tocreate a LAN entry see LAN Entries on page 3 4 To create an ISDN entry see ISDN Entries on page 3 5 A utility for editing the Falcon s Phone Book is available on the VCON website www vcon com gt Products gt Falcon VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics LAN Entries 1 Open the LAN tab of the New Entry dialog box O 2 Enter a name for this entry to open the on screen keyboard press the yellow KEYBOARD SoftKey see Entering Data on page 2 6 The name must begin with a letter it cannot begin with a number or symbol 3 Enter the entry s IP Address DNS Name Station Name or User Number see Dialing Options LAN Address Types on page 3 8 The DNS name is case sensitive For example if the host name of the station you want to call is HEAD OFFICE enter it in all caps including the underscore HEAD OFFICE vcon com 4 Set appropriate dialing properties and options Bandwidth Press the right arrow key until the value you want for the maximum bandwidth appears Speed Dial Select if you want this entry to appear in the Speed Dial list with the shown entry number See Starting Videoconferences from the Speed Dial list on page 3 11 5 Press lt OK gt to add the entry and close the dialog box NEW ENTRY LAN tab Enter a
65. functions This password is also required for accessing remote configuration through the Falcon s Web based Manager see Chapter 10 Web Based Remote Management If you forget your password contact your local VCON distributor s technical support To set a security password l Press lt Menu gt The main Menu appears Select Options 2 Press the yellow SECURITY SoftKey 3 Inthe Security dialog box s Password box enter numbers and or letters To type letters press the yellow KEYBOARD SoftKey lt gt KEYBOARD Enter the system s password using SECURITY numbers and or letters To type Password letters press the yellow softKey Protect system configuration Prevent outgoing calls Lock the system Dual Mode LAN Only ISDN Only VCON Falcon IP User s Guide Chapter 12 System Security 12 2 Security Properties The Security dialog box contains the available security options for the Falcon Protect System Select to prevent unauthorized changes to the system Configuration configuration The system s configuration is then disabled to videoconferencing users Prevent Select to prevent users from initiating calls Outgoing Calls Lock the See Locking the System on page 12 4 System Operation Mode Select the types of calls that the Falcon are permitted to participate in Dual Mode IP and ISDN calls and configuration are permitted LAN Only Only IP calls and configuration are
66. gt To request technical support A Contact your local VCON distributor and request assistance from its technical support department or Send an e mail message fully describing the condition plus your system s configuration to techsup vcon co il The solutions in this chapter are grouped by the type of equipment affected by the oversight or failure System or Issues concerning the Falcon IP unit or connected Equipment accessories Network or Issues concerning networks interface lines and Communications network equipment This section is further categorized into IP ISDN and Data Transfer issues 11 1 System Diagnostics To begin searching for the source of a problem check the Diagnostics dialog It describes any network and server problems that may exist To open the Diagnostics Dialog siaJus 1 Press lt Status gt The Status dialog box opens ir O 2 Press the green DIAG SoftKey The Diagnostics dialog opens If there 1s a problem described in the Diagnostics dialog consult with the system administrator to find a solution VCON Falcon IP User s Guide Chapter 11 Troubleshooting Select DIAG to view a diagnostic report E ISDN STATUS Connected Connected Disconnected Disconnected Checking Checking yay Select ERASE PBK to delete the Phone Select SET DFLT to restore the Book Use this if the Phone Book is not factory set defaults for the system usuable and then recreate it or
67. i Party Videoconferencing Through an MCU Endpoint gt Endpoint E oe Multi party Videoconferencing Through an MCU 7 2 Joining an MCU Videoconference You can join a multi party videoconference through an MCU either by answering an incoming call from the MCU or by calling the MCU session You and the other parties dial the IP address or ISDN number of the MCU or a set of ISDN numbers if you are calling to more than one BRI The MCU collects the calls and mixes them to create the multi party videoconference Before you attempt to call consult with the network administrator or the g remote parties to make sure that you are calling the MCU with your scheduled videoconference To join a multi party videoconference O Dial the MCU s IP address or ISDN numbers either from the Phone Book or manually VCON Falcon IP User s Guide Chapter 7 Multi Party Videoconferencing Through an MCU 7 3 Managing the MCU Videoconference An important feature of managing an MCU videoconference is controlling which of the multiple participants is seen and heard A The session can be managed by the MCU itself either by Continuous Presence or by Voice Activated Switching This configuration must be defined in the MCU s session properties Voice Activated The participants see the video of the Switching participant whose audio signal is strongest For example the non speaking participants see the person speaking
68. ideo adjusting 5 1 to 5 12 muting 5 9 Video properties access 5 3 5 7 11 5 video quality adjusting 5 11 video source selecting 5 4 Video Transmission Adjustment Automatic 4 5 4 8 videoconference answering 3 1 Chair in Interactive Multicast 6 1 6 3 6 4 Chair in multi party 7 3 7 5 7 6 to 7 7 ending 3 15 Interactive Multicast See Interactive Multicast over ISDN 2 9 over LAN IP 2 8 receiving 3 1 videoconference cont starting by redialing 3 12 starting from Phone Book 3 10 starting from Speed Dial 3 11 3 12 starting through Manual Dialer 2 7 to 2 10 videoconferencing multi party 7 1 to 7 7 8 8 8 9 View Active Keys 2 4 viewing Participant multi party videoconferencing 7 3 7 5 7 6 Voice Activated Switching 7 3 8 8 8 9 voltage 111 volume adjusting 5 13 W web based remote management 1 3 10 1 C 1 Whiteboard 9 3 WINS server 4 3 4 4 Ix 8 VCON Falcon IP User s Guide
69. image Set a preset position Request still image Mute video VCON Falcon IP User s Guide Chapter 2 Getting Started 2 3 Falcon IP Screens The Falcon IP screens provide an efficient videoconferencing environment The types of elements displayed by the system are Guide Screen Dialog Boxes Tabs A dd dale de da ls El LAN SoftKey Guide EDIT DELETE A Indicates that Falcon IP is operational and provides a home screen A lt Dial gt lt Menu gt lt Status gt and lt Help gt are active A Two sets of diagnostic icons on the Guide Screen indicate whether the communication lines are connected green or unconnected gray ISDN BRI lines 1 for Model 1 up to 3 for Model 3 LAN IP connection Falcon IP s dialogs provide on screen information They can contain checkbox options menu options and data entry boxes Press the arrow buttons to move among the options and boxes Some dialogs contain various tabs which are related sets of categorized options A Press the up and down arrows to move among tabs A Press the right arrow to open a dialog A Press the left arrow to leave a dialog and move among the tabs again The four colored keys located on the covered part of the remote control are the SoftKeys SoftKey functions change according to the status of the system and the displayed dialog The SoftKey Guide at the top of the screen indicates the current functions VCON
70. ing Video You can mute the local outgoing video if you want to stop sending video temporarily The display that the remote party sees 1s frozen to the last viewed video frame Muting the video does not affect the video or audio from the remote party If you want to mute the audio also see Adjusting the Volume on page 5 13 gt To mute the video MUTE VIDEO Press lt Mute Video gt An animated icon at the bottom of the screen indicates that the outgoing video is frozen Video Muted Icon gt To unmute the video A Press lt Mute Video gt again VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Sending and Requesting Still Images You can send a still image which is a captured frame from the local video to the remote party For example a cleanroom engineer zooms his camera in on a PC board He sends a still image of the board to his manager in her office The manager can then study the enhanced image of the board in detail You can also take still images of the remote party s video For example a doctor asks a remote patient to hold an injured hand up to the camera for a second long enough for the doctor to take a still image of the wound Now the doctor can study the wound while the videoconference continues Sending and receiving still images is only available in videoconferences g between parties that use at least one TV monitor If any of these parties has only a VGA monitor such as
71. ke a call It includes the following sections 2 1 Starting Falcon IP Make sure the system is set up the TV monitor is on and the cables are connected properly See Setting Up the Basic Components on page A 1 gt To start up Falcon IP 1 On the back of the Main Unit press the PWR button on marked 1 2 Wait until the Guide Screen appears containing the local video image The local video appears in the full screen for several seconds Next a new screen advises you to walt Then the Guide Screen appears and Falcon IP is ready to make and receive calls VCON Falcon IP Guide Screen If the Guide Screen does not appear after 3 minutes from the time you started g the system see Chapter 11 Troubleshooting VCON Falcon IP User s Guide Chapter 2 Getting Started 2 2 The Remote Control Use the remote control to manage Falcon IP Operate the remote control within six meters of the Falcon IP unit Disconnect call Open Phone Book Start call HANG n lose dialog box VS Se Pea ae Kz p gt View status Display control Picture in picture PIP Arrow buttons Select button Zoom out Zoom in Lower volume Raise volume Access Multicast Multipoint control Mute audio PKR left MIC right Not used by Falcon IP Display Main menu alerbrari r Soft keys Number pad On screen Help Speed dial Select preset position Send still
72. load a previously backed up Phone Book Select LINES TEST Select REBOOT to run a loopback to restart the call over the ISDN Falcon IP lines LINES y REBOOT TEST Diagnostics DHCP not responding VCON Falcon IP User s Guide Chapter 11 Troubleshooting LY O You can run a loopback test over the Falcon IP s ISDN connections in which the system calls itself by pressing the red LINES TEST SoftKey For each BRI that you connected there are two ISDN B channels One channel makes the loopback call and the second channel repeats it If your system is connected through three BRIs a loopback call is made through all of them If the Falcon IP successfully calls itself the ISDN numbers are correct the lines are working and the connections are installed properly You can restore the factory set defaults for the system by pressing the blue SET DFLT SoftKey A confirmation message appears Click OK if you are sure you want to cancel all changes made to the Falcon IP options and settings and restore the original defaults Falcon IP User s restarts If you have a problem with the Phone Book you can erase it completely by pressing the green ERASE PBK SoftKey A confirmation message appears Click OK if you are sure you want to erase all Phone Book entries gt To restart the system press the yellow REBOOT SoftKey If the problem you are trying to solve is not described in the Diagnostics dialog try to find
73. ls are sent out from the bulb at the top of the remote control and are picked up by the receiver on the camera unit For more details about the remote control buttons see The Remote Control on page 2 2 gt El NET gt FLEGI TIVOS rus qa CE HH v CC GaadS WildadS Ga Ca 15 nw 3s a Ga ON3S er e eth ZAXM ANL SYOd VCON Falcon IP User s Guide Chapter 1 Welcome to Falcon IP Tabletop Microphone The supplied tabletop microphone is a high performance audio input device Its working range covers more than 6 meters 20 feet at 360 The microphone transfers the full range of speaker audio Optional Accessories Supplied by VCON The following optional accessories can be connected to the Falcon IP TV Monitor Consult with your VCON distributor for recommendations regarding monitors Rollabout Cart VCON supplies an elegant mobile cabinet specially designed for videoconferencing systems Document A document camera displays documents that are placed Camera on the camera s slide High quality resolution is guaranteed by the S Video connection between the document camera and the Falcon IP User s Additional A second camera can be connected to the additional Cameras Composite connector on the Falcon IP User s and or you can add an S Video camera instead of the document camera VCON Falcon IP User s Guide 2 GETTING STARTED This chapter explains how to operate Falcon IP and to ma
74. lso you can dial a Speed Dial entry simply by pressing its number instead of navigating within the dialog box gt To add an entry to the Speed Dial A Inthe New Entry or Edit Entry dialog boxes select Speed Dial Speed Dial Selected VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics gt To dial a number from the Speed Dial Jaa 1 When the screen is clear of dialog boxes press lt Speed gt the key pS on the remote control The Speed Dial list appears SPEED DIAL ds les e de ls los La Los os las a 0 Redial Head Office ISDN 1 Head Office ISDN 2 gt Tokyo Offices ISDN 3 Shanghai Distributor 4 Texas Resellers 5 Hamburg Branch Speed Dial List 2 Press the number of the Speed Dial entry that you want to dial The selected entry is dialed You don t have to press lt Dial gt To redial a Speed Dial entry A From the Speed Dial screen press lt 0 gt zero or To delete a Speed Dial entry l Navigate to the entry you want to delete and then press the red DELETE SoftKey A message asks for confirmation 2 Press lt OK gt The entry is deleted from the Speed Dial list the Phone Book entry is not affected OYLr 1 Navigate to a Phone Book entry Press the green EDIT SoftKey O The Edit LAN or ISDN Entry dialog box opens 2 Deselect Speed Dial 3 12 VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics Calling Through Gateways On certain
75. monitors to the Falcon IP see Single and Dual TV Monitor Configurations on page A 1 gt To activate Dual Monitor mode 1 Press lt Menu gt The main Menu appears Select Video MENU Network Select Video 2 Inthe Set Video dialog box select Dual Monitor Select this option only if you have two TV monitors connected If you enable Dual Monitor for a single Composite monitor the Falcon IP dialogs will not appear see No Menus on page 11 4 3 Press lt OK gt to apply the changes and close the Set Video dialog box Press lt OK gt again to confirm the Dual Monitor selection VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments SET VIDEO y Select to enable the use of two monitors Camera Control By Far End Enable Annex Q Selecting the Current Camera Current camera selection is always available At any time you can select different local video sources During a videoconference you can also select the current remote video source if the remote party enabled Far End Camera Control FECC Using FECC one party may select position and control the other party s camera To enable the remote party to control your camera see Far End Camera Control on page 5 7 gt To select the current camera 1 Press lt Cam gt The Local Camera Selection dialog box opens The currently selected camera is highlighted Press the down Press the up arrow to switch back to local
76. name ISDN SS HomeOffice J Enter an IP address address DNS name or User voardroom bestcorp com o Number Press the right arrow Pandwiath OS button to select the Speed dial maximum bandwidth Select to place entry in Speed Dial list New LAN Entry VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics ISDN Entries 1 Open the ISDN tab of the New Entry dialog box O 2 Enter a name for this entry to open the on screen keyboard press the yellow KEYBOARD SoftKey see Entering Data on page 2 6 The name must begin with a letter 1t cannot begin with a number or symbol 3 Enter the ISDN numbers of the new entry To copy an entered number to the next line press the down arrow to navigate to the next line Then press the green COPY SoftKey To delete a mistake one number at a time press lt Clear gt on the remote control or lt Del gt on the keyboard To delete a whole entry press and hold down lt Clear gt 4 Select appropriate dialing options Bonding Select if the new entry has support for Bonding a Make sure that the ISDN number represents the first channel b Select a maximum Bandwidth for a Bonding call Press the right arrow until the value that you want appears Restricted Select if the new entry has access over a Restricted Network 56 Kbps applicable in some areas of the USA and Japan Speed Dial Select if you want this entry to appear in the Speed Dial list with the sh
77. nd more efficient From the Phone Book you can dial without entering the address or phone numbers again To dial from the Phone Book 1 Press lt Dial gt The Phone Book opens 2 Navigate to the alphabetical tab that contains the entry you want to dial Press the right arrow button to enter the tab 3 Navigate to the entry that you want to dial The entry shows the following information Name The name of the videoconferencing contact ISDN The type of line that is used when you dial this entry Each LAN Phone Book entry has dialing information for only one type Bandwidth The bandwidth listed below the dialog box shows the maximum bandwidth setting for the selected entry 4 Press lt Dial gt Falcon IP dials the number If you press lt OK gt instead of lt Dial gt the Phone Book closes without dialing g the number VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics Navigate to a letter tab Select a name and press lt Dial gt to start a videoconference PHONE BOOK si i JSS ls la ds ds J Anne Max CEQ Arizona Branch Brooklyn Main Office Caccini Offices Rome Crete Distributors Cuba Main Office 5551234 384 Starting Videoconferences from the Speed Dial list Dialing out from the Speed Dial is faster than from the Phone Book You don t have to search through tabs and various entries because there are only nine entries in the Speed Dial and they are all in one dialog box A
78. networks include devices such as the VCON Media Xchange Manager MXM or a gatekeeper which provide important management functions and provision of communication services to large numbers of users within defined zones on a LAN or WAN Falcon IP supports registration with the MXM and with third party H 323 Gatekeepers The following table lists the services that Falcon IP receives if it registers with an MXM or with a third party H 323 Gatekeeper Services MXM H 323 Gatekeeper QA Address translation and short Y Y number dialing to registered users within the same zone and to other zones A Allocation of network resources Y Y such as bandwidth Q Remote configuration management Y by a system administrator Q Telephony exchange features such Y as Call Transfer Ad hoc Conference Call Forward and Call Pickup VCON Falcon IP User s Guide Chapter 4 Network Configuration In the H 323 tab choose to register the Falcon IP ina VCON MXM or in an H 323 Gatekeeper None To register with the MXM or a Gatekeeper select the Gatekeeper MXMappropriate option Select None to operate Falcon IP MXM Admin IP Gatekeeper IP User Number NAT IP outside of the control of one of these devices Enter the IP address of the MXM if applicable Enter the IP address of the Gatekeeper if applicable Videoconferencing contacts registered with the same MXM or other Gatekeepers will be able to reach you thro
79. nfiguration ISDN Status The ISDN Status dialog box informs you if your Falcon IP is connected to the ISDN lines defined in the system s configuration Checking Falcon IP User s is checking the line Wait until the status changes Connected The line is connected properly Disconnected The line is not connected properly For more troubleshooting details press the green DIAG button see System Diagnostics on page 11 1 Ifa connection problem exists see ISDN Network on page 11 6 ISDN STATUS Connected Connected Disconnected Disconnected Checking Checking ISDN Status When Falcon IP is not in Call 4 16 VCON Falcon IP User s Guide 5 VIDEO AND AUDIO ADJUSTMENTS This chapter explains how to adjust the video and audio variables for optimizing quality Some of these adjustments should be made before entering into a videoconference others are available only during a call 5 1 Adjusting the Video To customize the Falcon IP s video transmission and display you can control and adjust the following Camera Color Settings adjust the brightness color contrast and hue A Monitor Configuration enable Falcon IP to work in Dual Monitor mode two TV Monitors Q Camera Configuration adjust select and position the main camera and optional cameras Display Configuration customize the display move the PIP and mute video A More Video Options send and receive still images adjust
80. ooooooooccnnnnnncnnnnnnnnnnnnnnnnonononnnnnnnnnnnnnnnnnnnnnnnnananoss v A Dout This User Sid iii vii VCON Technical SUPP OME sesers enna na EEA A REENER SPENN GENA SRETNE iX 1 Welcome to Falcon IP LE ANG Ota eE oo E san ose eee ees 1 1 1 2 Falcon IPESACUrES ironia 1 2 1 3 Falcon IP System Components lt ccscccccscseseccescecesecseseeneassessesessecsaeenes 1 4 EA e noo eo eer 1 4 Falcon IF Mam Un dida 1 5 Remote Control ascii 1 5 Tabletop VICTOR 1 6 Optional Accessories Supplied by VCON coccccccnncnoooooooonnnnnnnnnnnccnnnnnnns 1 6 2 Getting Started 21 plantines Falcon IP ori asiras 2 1 22 LOE Remote COMO oc ccpcasesacsecadioensetandoxeaniianduacsoeadedardebedsadedsesenedsansoonee 2 2 Zas Balcon SCLECMS naomi ais 2 3 2 4 Navigating in Falcon IP oocccccccccnnnnnnononononononnnnnnnnnnnnnonnnnncnoninnns 2 4 Moving Around the Menus and Dialog Boxes oooonnnnccccocoococoncncccnnnnnnnss 2 4 Paterne Data ae 2 6 2 5 Starting a Videoconference from the Manual Dialer 2 7 Before Calling ratas 2 7 Calling Through the Manual Dialer occccnnnnnnnccuoooonooonoooconnnnnccnnnnnnns 2 7 Starting a Videoconference Call over IP Network Connection 2 8 Starting a Videoconference Call over ISDN Lines cc0ceeeee 2 9 2 6 Shutting Down Falcon IP occccccccccnnnnnnnnnononoonoonnnnnonnnnnnnnnnnccncn ns 2 11 3 Videoconferencing Basics 3 1 Answering Videoconferencing CallS
81. or Special Environments 0c000000 5 18 Seting Audio Gam Levels rara naci 5 19 Multi Party Conferencing with Interactive Multicast 6 1 Entering an Interactive Multicast oooooooooooooocnnnnncnncnnnnnnnononoonnnonononnnnnnos 6 1 6 2 Participating in an Interactive Multicast occccccccnnnnnnnnnnnonanononnnonoss 6 2 VCON Falcon IP User s Guide Table of Contents 10 11 12 Requestino the OO arial ritoda 6 3 Returaine the POOF rias SE REEN SASER PER 6 4 Sending a Message to the Chalr cccccccssssssecccceeeeeeececeeeeeeeeeeeeeeees 6 4 Multi Party Videoconferencing Through an MCU 7 1 Multipoint Control Units MCUs occcnnnnnnnnnononooooonoooncnnnonnnnnnonoconononinnns 7 1 7 2 Joining an MCU Videoconference c cccconnnocuoooooonoonnononnnnnncnnnononnnnninininnns 7 2 7 3 Managing the MCU Videoconference ococcnnnnnocoooooooonnncnnnnnnnnnononononininnns 7 3 Multi party Videoconference Management in H 320 MCUs 7 4 Telephony Exchange Functions 8 1 Registering to the MXM o ooccccnnnnnooooooonoonnnnnononnnnnnnccnnnnnnnononononnnnnnnnnnnnnnos 8 2 8 2 Calling Other Registered Users oocoonnnnccccunooooooooonnnnnnncccncnononananannnann nono 8 3 8 3 Call Exchange Services ooocccccccccnnnnnnnnnnnnnononnnononnnnnnnnnnnnnnnnnnnananannnnnonos 8 4 SA IIA 8 4 Calico is 8 6 SIA Ds ato UC Wr e PO IE OU yO A ATEAN 8 7 Inviting Additional Parties to a VideoconferenCe oooooooocooccnnccnnncccn
82. outine Priority Immediate Flash Flash Override Critic ECP Internetwork Control Network Control Description Probability Timely Forwarding 0 Probability Timely Forwarding 1 Probability Timely Forwarding 2 Probability Timely Forwarding 3 Probability Timely Forwarding 4 Probability Timely Forwarding 5 Probability Timely Forwarding 6 Probability Timely Forwarding 7 Expedited Forwarding Forward Class 1 Low Drop Forward Class 1 Mid Drop Forward Class 1 High Drop Forward Class 2 Low Drop Forward Class 2 Mid Drop Forward Class 2 High Drop Forward Class 3 Low Drop Forward Class 3 Mid Drop Forward Class 3 High Drop Forward Class 4 Low Drop Forward Class 4 Mid Drop Forward Class 4 High Drop VCON Falcon IP User s Guide 4 11 Chapter 4 Network Configuration ISDN Switch Type The Switch tab is available only in Falcon IP systems that support videoconferencing over ISDN lines In the Switch tab select the ISDN switch type that is used in your region If you selected switch type AT amp T 5ESS or National ISDN 1 your system may also have a SPID Service Profile Identifier number See SPID Numbers on page 4 14 for instructions on entering SPID numbers A Select the Switch type used by the local provider SET NETWORK ISDN switch type German 1TR6 National ISDN1 AT amp T 5ESS Japanese NTT Numbers Japanese KDD Australia TSO13 SPID Euro ISDN NET3 French VN3 4 Swiss NET 4 12 VCON Falcon
83. own entry number See Starting Videoconferences from the Speed Dial list on page 3 11 5 Press lt OK gt to add the entry and close the dialog box VCON Falcon IP User s Guide To copy an entered number to the next line navigate to the line below the number and press the green COPY SoftKey Enter a name KEYBOARD NEW ENTRY ISDN tab gt Name HomeOffice Enter ISDN 1 2 01234 p Numbers 2 5701234 Bonding 3 5701235 Restricted 4 5701235 _ Speed Dial 5 5701236 Select to place entry b in Speed Dial list 6 5701236 Select dialing options New Entry ISDN Model 3 NEW ENTRY Mame HomeOffice 1 5701234 j Press the right arrow E button to select the Bandwidth 384 Kbps J maximum bandwidth Bonding l Restricted Bonding selected Speed Dial New Entry ISDN with Bonding Chapter 3 Videoconferencing Basics Editing and Deleting Phone Book Entries gt To edit an entry 1 Navigate to a Phone Book entry Press the green EDIT SoftKey O The Edit LAN or ISDN Entry dialog box opens It looks like the New Entry dialog box and contains the information entered earlier 2 Change data appropriately Press lt Clear gt to erase the character to the left 3 Press lt OK gt to apply the changes and close the dialog box A utility for editing the Falcon s Phone Book is available on the VCON website www vcon com gt Products gt Falcon To delete an entry
84. permitted ISDN calls are unavailable and ISDN configuration is disabled ISDN Only Only ISDN calls and configuration are permitted IP calls are unavailable and LAN configuration is disabled Renna p__SeEcuRITY _ changes to the system _ SECURITY configuration Password Prevent users from Protect system configuration initiating calls Prevent outgoing calls Lock the system Select whether calls T Dual Mode and configuration are allowed for both IP and LAN Only ISDN or only IP or ISDN Only only ISDN VCON Falcon IP User s Guide Chapter 12 System Security 12 3 Locking the System Locking the system completely prevents unauthorized use such as configuration changes and initiation and acceptance of videoconferences When the Falcon is locked a password is mandatory for accessing all of these functions After a password is defined any user must enter the password to unlock the system and gain access to the restricted functions If you forget your password contact your local VCON distributor s technical support gt To lock the system 1 Press lt Menu gt The main Menu appears Select Options 2 Press the yellow SECURITY SoftKey 3 Inthe Password box enter a password using numbers and or letters To type letters press the yellow KEYBOARD SoftKey to open the onscreen keyboard 4 Select Lock the System 5 Press lt OK gt to save the settings and close the dialog box 4 KEYBOARD En
85. phabetical tab that contains the entry you want to invite Press the right arrow button to enter the tab 3 Navigate to that entry 4 Press the blue INVITE SoftKey Falcon IP dials the number After several seconds the additional party is added to the session which is now a multipoint conference with MCU management The parties video is displayed in Continuous Presence or Voice Activated Switching see Managing the MCU Videoconference on page 7 3 in accordance with the MCU configuration VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions First browse and choose the Then press the blue SoftKey entry from the Phone Book to add another party to the open videoconference PHONE BOOK de lle ja le dde dde de ls le tal NEW DEDIT 7 INVITE DELETE Anne Max CEO Arizona Branch Brooklyn Main Office Caccini Offices Rome Crete Distributors Cuba Main Office e 5551234 384 gt To invite other parties into an ad hoc videoconference by entering an address directly 1 Press any of the number keys on the remote control The Call Control dialog box and SoftKey menu open 2 Enter the directory number of the party that you want to invite To browse entries from the Phone Book press the right and left arrow keys on the remote control 3 Press the green INVITE SoftKey After several seconds the additional party is added to the session which is now a multipoint conference
86. pose the conference room was changed but the caller mistakenly calls the original one The party in the correct room can pick up that call by entering the specific pickup code and the original destination number For example 19751 will forward calls to user 751 For any ringing 17 or other code number station Use to pick up a call that s intended for the longest ringing user for which you have pickup permission In a hypothetical scenario suppose the conference room was changed but the caller mistakenly calls the original one The party in the correct room can pick up that call by entering the any ringing call pickup code g After dialing a Call Rejected message may appear Click Cancel The Incoming Call notification then appears on the screen and you can accept the call VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Call Transfer Using the Call Transfer feature you can transfer an open videoconference from the Falcon IP to another party As a result the videoconference will continue between your original remote party and the party to which you transferred the call Falcon IP will be disconnected from the call The Call Transfer function is only available if your Falcon IP is registered with MXM v1 5 or higher Consult with your system administrator gt To transfer an open videoconference to another party l Press any of the number keys on the remote control The Call Control
87. precedence A Diffserv network transfers packets according to specific differentiated services priority levels VCON Falcon IP User s Guide Chapter 4 Network Configuration Priority Values For Video Audio and RTCP Real Time Control Ly Protocol Priority enter an appropriate priority level According to their priority levels bits are queued for forwarding by QoS supporting routers The priority levels vary depending on whether the selected Priority Type is IP Precedence or Diffserv QUALITY OF SERVICE Priority Type No Priority DiffServ Priority Values Value Between 0 7 Video 4 Flash Override Audio 5 j Critic ECP RTCP 6 Internetwork Control To return to the default QoS values press the red DFLT QoS SoftKey 4 Press lt OK gt to save the QoS settings and close the dialog box For best results it is recommended that RTCP packets receive the highest priority to ensure that QoS features continue to operate during the entire call Audio packets should receive a higher priority than video packets as a meeting can continue without video but not without audio 4 10 VCON Falcon IP User s Guide IP Precedence Values Value 0 NO oo hb WN DiffServ Values Value 000000 001000 010000 011000 100000 101000 110000 111000 101110 001010 001100 001110 010010 010100 010110 011010 011100 011110 100010 100100 100110 Chapter 4 Network Configuration Description R
88. r location then saving the position and recalling 1t when needed Q Far end camera control To manually position the camera A To pan the camera left and right press the left and right arrow keys To tilt it up and down press the up and down arrow keys Ca To zoom in and out press the lt gt and lt gt of the Zoom button To preset a camera position 1 Manually position the camera ser 2 Press lt Set gt in the remote control s Presets area 3 Press a number on the number pad Each of the numbers between 0 and 9 may represent a preset position To restore the camera to a preset position seca 1 Press lt Recall gt in the remote control s Presets area 2 Press the number 0 9 in the number pad corresponding with the position you want The camera positions itself accordingly VCON Falcon IP User s Guide Far End Camera Control The Far End Camera Control FECC option permits the remote party to control your camera so that they see views that are convenient for them FECC provides control over the pan tilt zoom positioning and the adjustment of brightness color contrast and hue gt To enable the remote party to control your Falcon IP s camera 1 Press lt Menu gt The Main Menu opens Select Video MENU Network Select Video l Camera 2 Inthe Set Video dialog box select Camera Control by Far End 3 Press lt OK gt to apply the change and close the dialog box
89. r with the MXM of the MXM SET NETWORK None Gatekeeper MXM MXM Server IP 21203252 Switch Gatekeeper IP 212 29 219 108 H 323 tab Nurmbers User Number 12345 SPID NAT IP Enable Lip Synchronization Mechanism Automatic Buffering Control 8 2 Calling Other Registered Users Users that are registered with the MXM receive all the regular Gatekeeper services plus more call exchange services from the MXM features One MXM service is zone control registered users can call each other but calls to and from an unregistered user may be rejected Another service that users receive is address translation MXM registered users can use the regular Gatekeeper H 323 Alias which you choose for yourself when you configure your Falcon IP The MXM assigns every registered user a new User Number to ensure that every user has a unique number gt To call another registered user Q Press the buttons on the Number Pad to enter the destination s address and start the call For supported address types see Dialing Options LAN Address Types on page 3 8 VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions 8 3 Call Exchange Services If Falcon IP is registered with the MXM telephony services are available for videoconferencing The available services are e Call Forward e Call Pickup e Call Transfer e Inviting Additional Parties to a Videoconference e Gateway Dialing for IP to ISDN Call Forward If
90. rd 6 1 6 2 12 2 12 4 Internet Protocol See IP Invite and join 8 8 8 9 INVITE SoftKey 8 8 8 9 IP Internet Protocol 1 1 IP address 2 8 3 8 4 4 gatekeeper 4 6 Interactive Multicast session 6 1 local Falcon IP 4 4 10 2 11 5 C 3 C 7 MXM 4 6 8 2 8 3 IP Precedence 4 9 IP Precedence values 4 11 ISDN Bonding 2 9 2 10 3 5 3 6 3 9 11 6 connectors 1 1 2 3 phone numbers 2 9 2 10 3 5 3 6 3 9 4 13 10 5 11 6 Restricted Network 2 9 3 5 3 9 4 14 11 6 SPID 4 12 4 14 10 5 11 7 switch type 4 12 10 5 11 7 videoconference starting 2 9 VCON Falcon IP User s Guide Ix 3 ITU Recommendation H 320 1 1 1 2 H 323 1 1 1 2 J joining MCU conference 7 2 8 11 K keyboard navigating 2 4 on screen 2 6 3 4 3 5 6 5 KEYBOARD SoftKey 2 6 3 4 3 5 6 5 L LAN entry 3 4 LAN to ISDN call 3 14 8 11 Manual Dialer 2 8 3 14 8 11 network properties 4 4 starting videoconference 2 8 languages interface 1 3 B 1 Line In gain level 5 19 Line Level 5 15 LINES TEST SoftKey 11 3 Lip Synch Enabling Automatic 4 8 5 11 lip synch setting 5 12 local view 2 1 5 4 5 8 A 1 Location network properties 4 3 11 5 logging in to MXM 8 2 loopback test 11 6 LWR CASE SoftKey 2 6 M MANUAL DIAL SoftKey 2 7 Manual Dialer 2 7 to 2 10 LAN 2 8 3 14 8 11 MCU Multipoint Control Unit 1 2 7 1 7 2 8 11 joining conference 7 2 8 11 MCU screen 7 4 7 6 Media Xchange Manager See MXM menus closing 2 5 navigating
91. re or demonstration in which Participants participation is restricted and controlled by the Chair or as a free discussion in which everyone has the right to be seen and heard without the need to receive permission from the Chair 6 1 Entering an Interactive Multicast gt To enter an Interactive Multicast 1 Answer an incoming call from the Chair of an Interactive Multicast OLf Call the IP address of the session after the Interactive Multicast starts You will see and hear the same video and audio as everyone else in the conference If the session 1s password protected the Enter Password message appears VCON Falcon IP User s Guide 6 1 Chapter 6 Multi Party Conferencing with Interactive Multicast 4 KEYBOARD O MULTICAST PASSWORD Password 3333 Enter the session s password The password must consist of digits 1 9 only 2 Enter the password in the box The password must be digits 1 9 only 3 Press lt OK gt to send the password and join the session 6 2 Participating in an Interactive Multicast After you join an Interactive Multicast you will see and hear the same remote video and audio as everyone else in the meeting During the session you may request the floor and send messages to the Chair These actions are available through the Multicast SoftKey menu at the top of the screen Softkey functions available to the Participant y a SEND MESSAGE Indicates whose video and
92. remote system are Number registered with the Gatekeeper Any number E 164 VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics Dialing Options ISDN Dialing Types Falcon IP supports various methods of connecting ISDN calls These dialing methods are available to any Falcon IP unit with ISDN BRI lines Dialing Type By Channel each ISDN number indicates a channel Bonding Instant All Menu Options Restricted Explanation Enter the destination ISDN numbers and then dial Each ISDN number connects and synchronizes individually to the destination Enter only the first ISDN number and then dial All other channels then connect and synchronize together Works with both By Channel and Bonding ISDN numbers connect as a unit and then synchronize The bandwidth of the call is based upon 56 Kbps rather than the default 64 VCON Falcon IP User s Guide Advantages Call starts when first line 1s connected VCON products support this dialing option for all ISDN calls up to 384Kbps 6 channels Only one ISDN number needs to be dialed when Bonding is selected Supported by all vendors Faster initial connection Better connection for international calls Must be used to reach a destination that is connected over a Restricted network Chapter 3 Videoconferencing Basics Starting Videoconferences from the Phone Book Phone Book entries makes dialing easier a
93. rform the steps in the Upgrade utility s installation wizard Click Finish when the process 1s complete C 2 Downloading the New Software Version After downloading the Upgrade utility return to the VCON website to download the new software version gt To download the new Falcon IP software version A On the www vcon com gt Products gt Falcon page click the link for downloading the new software version The file s name is version number date zip For example 0200 M11 D08 H20 zip _ Do not extract the contents of the zip file The Upgrade utility will perform g that task VCON Falcon IP User s Guide Appendix C Software Upgrade C 3 Running the Upgrade Program t De Falcon IP User Instructions Remote PC User Instructions Set up Falcon IP for remote access Menu Options see page 10 1 Click Start Programs FalconIP Tools FalconIP Upgrade The upgrade program starts FalconlP Upgrade 2 0 3 Please type the FalconlP address and press the upgrade button to select the new wersion file J IF address of FalconlP unit Is Not Connected Falcon IP Upgrade Program Window on the Remote PC To see the IP address of the Falcon 2 In the IP Address box in the Falcon IP unit press lt Status gt and open the IP Upgrade program window enter LAN tab the IP address of the Falcon IP 3 Click Upgrade 4 Browse and double click the zip file containing the new version
94. s 1 Inthe Set Network dialog box s H 323 tab select Enable Lip Synchronization Mechanism and deselect Automatic Buffering Control this enables adjustable Buffering Control See H 323 Network Registration and Properties on page 4 5 status 2 Press lt Status gt The LAN Status dialog box opens ADJUST DIAG E LAN STATUS Outgoing Incoming Audio Mode G 722 G 722 Audio Rate 64 Kbps 64 Kbps Video Mode H 263 H 263 Video Rate 300 Kbps 300 Kbps MXM Server Logged In Gatekeeper Not in use Remote IP Address 220 120 100 13 Remote Name Boardroom Status Dialog LAN VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments E During a call the red ADJUST SoftKey is available You can access the Adjustment sliders only during a call 3 Press the red ADJUST SoftKey The first slider appears Press right arrow to Press the red RESET SoftKey increase left arrow to return to the default settings to decrease levels ee ee QUANTIZATION down arrow to navigate among the sliders Clearer Smoother Picture Motion 4 Press the up and down arrow keys to view and adjust the different sliders Quantization Press the left arrow key to clear up blocks in the video Press the right arrow key for better motion Lip Synch Press the left arrow key 1f sound comes before motion Press the right arrow key if motion comes before sound Buffering Press the lef
95. s you can check that the changes that you made were applied gt To check network configuration STATUS 1 Press lt Status gt The Status dialog box appears It has ISDN and LAN tabs 2 To check the network connection see LAN Status on page 4 15 To check the status of the ISDN lines see ISDN Status on page 4 16 4 14 VCON Falcon IP User s Guide Chapter 4 Network Configuration LAN Status The LAN Status dialog box informs you if your Falcon IP is connected with the local LAN and if the Falcon IP is registered with a Gatekeeper and or an MXM A Check that the IP Address displayed is the one that you set or received for the system A Check if the system is logged into an MXM or registered with a Gatekeeper depending on the H 323 options that you chose If you selected Gatekeeper and entered the correct IP address in the g Network dialog box s H 323 tab you should be registered in the Gatekeeper If you are not change the User Number that you entered You might have entered a number that is already taken For more troubleshooting details press the green DIAG button see System Diagnostics on page 11 1 Ifa connection problem exists see IP Network on page 11 5 LAN STATUS Station Name Falcon User Number 1002 IP Address 212 29 219 55 Gatekeeper Registered MXM Server Logged In LAN Status When Falcon IP is not in Call VCON Falcon IP User s Guide Chapter 4 Network Co
96. s described in the Accepting Call Manually procedure in the previous section Conversation Incoming LAN call Caller ID HEADOFFICE Incoming Call is Automatically Answered gt To set Auto Answer 1 Press lt Menu gt The main Menu opens Select Options MENU Select Options Version 2 If you want Falcon IP User s to answer all calls select Auto Answer If you want to accept reject calls as they come in deselect Auto Answer OPTIONS Auto Answer Select Auto Auto mute incoming calls Answer View Active Keys Remote Access Force G 722 Auto accept multicast floor Instant All 3 Press lt OK gt to apply changes and close the dialog 3 2 VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics 3 2 Adding New Phone Book Entries It is more efficient to store frequently repeated destinations in the Phone Book To create a new Phone Book entry 1 Press lt Dial gt The Phone Book opens EDIT y MANUAL PHONE BOOK Js fos lit il ll le de de Anne Max CEO Arizona Branch Brooklyn Main Office Caccini Offices Rome Crete Distributors Cuba Main Office 5551234 304 2 Press the red NEW SoftKey The New Entry dialog box opens 3 Open the tab of the connection type to use when dialing this entry LAN or ISDN Every Phone Book entry is for one type of connection If you have a contact with multiple connections create different Phone Book entri
97. s in use Automatic Gain Amplifies audio AGC improves audio for big Control AGC rooms Automatic Noise ANS blocks noise Suppression ANS 2 Press lt OK gt to apply the changes and close the dialog box SET AUDIO Audio input VCR audio mix Table top mic No mix Select the use of Line level VCR record audio options NJ VCR playback Automatic gain control AGC Automatic noise suppression ANS Mic gain level 5 J 0 7 Line In gain level 2 J 0 7 5 18 VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Setting Audio Gain Levels The gain level is the boost in signalling power when the audio signal is increased Depending on your microphone or other audio input you may adjust the gain to a suitable level gt To adjust the gain level 1 Inthe Set Audio dialog box enter the gain level for the microphone Mic or the Line In input Use the table after the procedure as a guide for choosing an appropriate level 2 Press lt OK gt to apply the changes and close the dialog box Set Audio input gain levels Gain Levels Level 0 NO oO hb WD SETAUDIO Audio input VCR audio mix Table top mic No mix Line level VCR record VCR playback Acoustic echo cancelation AEC Automatic gain control AGC Automatic noise suppression ANS J 0 7 Line In gain level 2 J 0 7 Mic gain level Gain in decibels 12 dB 10 dB 8 dB 6 dB 4 dB 2 dB
98. t arrow key for a more realistic video Press the right arrow key to clear up video freezing and jumping For best results start the sliders at one end and gradually adjust them To reset the default values press the red RESET SoftKey 5 Press lt OK gt to apply the changes and close the sliders 5 12 VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments 5 2 Adjusting the Audio Falcon IP supports various and powerful audio features A Increasing decreasing or muting the volume of incoming and outgoing audio A Switching between different local microphones and other audio sources A Setting VCR mixing options A Setting audio options to support special environments Adjusting the Volume You can adjust the volume at any time in or out of a videoconference when a dialog box is open or when the screen is clear The following volume controls are available e Increase or decrease the volume of the incoming audio e Mute the incoming audio e Mute the outgoing audio gt To adjust the volume of incoming audio 1 Press the right volume button to increase the volume or press the left volume button to decrease the volume Volume Level gt To mute the speaker Press Mute lt Speaker gt An animated picture on the bottom of the screen indicates that the speakes are muted To restore the speaker press Mute lt Speaker gt again gt To mute the microphone Press Mute lt Microphone gt An
99. t the Composite cable CAB72008 between the Main Unit and the TV monitor that will show the local video 2 Connect the S Video cable CAB72009 between the Main Unit and the TV monitor that will show the remote video and the GUI 3 Connect the audio cables between the Main Unit and the TV monitor that will show the remote video 4 When the Falcon IP runs access the Video properties Select Dual Monitor see Monitor Configurations on page 5 3 VCON Falcon IP User s Guide Appendix A Setting Up Falcon IP Basic Falcon IP User s Connections These two pages show the connections between the Falcon IP and basic accessories Monitor Microphone LAN ISDN Power outlet y Y PS NM o A O TV CAM1 CAM2 E E O e CAB72009 or CAB72008 VCON Falcon IP User s Guide Appendix A Setting Up Falcon IP Ps y Y AA Y DCINPUT 42 y ISDN 43 rir AUX DATA USB s s s LAN i IOIO 100 ea i e to outlet CAB42001 ISDN CABLES CAB42001 a 1 2 0r3 A m 4 VCON Falcon IP User s Guide Appendix A Setting Up Falcon IP Optional Falcon IP User s Connections The illustration below shows the optional connections supported by Falcon IP Pl Tan cd cl I a al O Ml O ARA eaea ME A a O_ a 60 laa z Y DCINPUT TV m CAM1 CAM2 yc v LAN j O 5 AUX DATA USB PWR AN oe 6 5 7 k d L J a 1010 1010 eS 1 0 CAB72010 2nd Camera
100. te party to run a loopback test to check the operation status of their lines Attempts to call using A Inthe Options dialog box select Instant All Bonding are Try dialing again unsuccessful 128K calls using Instant U Inthe Options dialog box deselect Instant All All are unsuccessful Try dialing again 11 6 VCON Falcon IP User s Guide Chapter 11 Troubleshooting Cannot Call Some Solution Sites cont Calls through a National Press lt Status gt and then the green DIAG SoftKey ISDN 1 carrier are Check if SPID registration failed If yes unsuccessful l 1 Verify that you entered the correct SPID numbers in the SPID tab of the Set Network dialog box 2 Contact VCON s Technical Support service see page 11 1 Disconnected Status Solution You know that the lines 1 Ifyou are using network termination are connected but the equipment verify that it is turned on Status dialog displays l l l Disconnected 2 Verify that you chose the correct Switch type in the Set Network dialog 11 5 Data Sharing Cannot Open Data Solution Connection Attempts to open the 1 Verify that the serial DTE cable is connected to data connection with the the Falcon IP unit s DATA port other party are a HeeiE cement 2 Inthe Falcon Data Utility open the Settings menu click Ports and change the COM port 3 Close NetMeeting and Falcon Data Utility and then reopen them VCON Falcon IP User s Guide 11 7 12 SYSTEM SEC
101. ter 2 Getting Started 2 5 Starting a Videoconference from the Manual Dialer Numbers dialed in the Manual Dialer are not stored in the Phone Book It is more efficient to store frequently repeated destinations in the Phone Book See Adding New Phone Book Entries on page 3 3 Before Calling Before you start videoconferences you can mute the microphone to ensure that the other side does not overhear a local discussion before you notice that the connection is made See Adjusting the Volume on page 5 13 and Automatically Muting the Microphone During Incoming Calls on page 5 14 Calling Through the Manual Dialer To dial through the Manual Dialer gt BgOvo Q To dial a number press the buttons on the Number Pad The a Manual Dialer dialog box appears with the previously used tab ooo LAN or ISDN open The numbers that you press appear in the gt box of this tab 0OT 1 Press lt Dial gt The Phone Book screen appears 2 Press the blue MANUAL DIAL SoftKey The Manual Dialer dialog box appears MANUAL DIAL Press the left arrow to enter the tabs and then press the Address up or down HeadOffice J arrow Bandwidth 384 Kbps VCON Falcon IP User s Guide Chapter 2 Getting Started 3 Ifyou want to dial through a connection ISDN or LAN other than the one automatically opened press the left arrow to enter the tabs and then press the up or down arrow 4 To make a LAN call see Star
102. ter provides instructions on videoconferencing with Falcon IP It includes the following operations A Answering a videoconferencing call Q Adding and editing Phone Book entries A Starting videoconferences from the Phone Book the Speed Dial and Redial buttons A Ending videoconferences 3 1 Answering Videoconferencing Calls You can accept and reject incoming calls manually or answer them automatically Manually Answering Calls When there is an incoming call Falcon IP rings A message including the caller s station name or address asks if you want to accept the call Conversation SL Incoming LAN call arrived Press OK to accept Caller ID HEADOFFICE Accept Call Message gt To accept the call A Press lt OK gt Falcon IP completes the connection The In Call icon appears indicating that the call has been successfully connected After a few seconds the other party s remote video appears on your monitor A small video inset Picture in picture or PIP containing your side s ocal video appears within the remote video To switch the PIP view on and off press lt PIP gt on the remote control gt To reject the call O Press lt Cancel gt VCON Falcon IP User s Guide Chapter 3 Videoconferencing Basics Automatic Answer If Automatic Answer is selected a message appears when Falcon IP User s begins to connect an incoming call Falcon IP continues to connect the call a
103. ter the system s password using SECURITY numbers and or letters To type Password letters press the yellow softKey Protect system configuration Prevent outgoing calls Lock the system Select to prevent l G Dual Mode unauthorized use LAN Only ISDN Only 12 4 VCON Falcon IP User s Guide A SETTING UP FALCON IP This chapter explains how to set up the Falcon IP and connect accessories A 1 Before Setting Up Before setting up Falcon IP make sure you have the necessary components see Package Checklist on page 1 4 If anything is damaged or missing contact your local VCON distributor CAUTION Before connecting accessories turn off the power and g disconnect the system and the accessory 1f applicable from their power supplies A 2 Setting Up the Basic Components Carefully unpack the Main Unit and position it on a stable horizontal area Single and Dual TV Monitor Configurations VCON supplies two types of cables to connect between the Main Unit and the VIDEO IN connectors on the TV monitor See the illustration on the next page To connect a single TV monitor 1 Connect the S Video CAB72008 or the Composite cable CAB72009 depending on your TV monitor If your monitor offers both types of connections use the S Video type for higher quality 2 Connect the red and white audio cables that are joined in the same harness as the video cable gt To connect dual TV monitors 1 Connec
104. the MediaConnect 8000 Single Monitor configuration this feature is disabled gt To send a still image SEND Q Press lt Send gt A message informs the remote party that a still image was sent If the remote party accepts it the still image appears on the remote party s monitor To receive a still image A Ifa message asks if you want to view a still image sent by the remote party press lt OK gt to view 1t or lt Cancel gt to reject 1t unseen IMAGE P Still Image Has Arrived Do You Want to View It gt To request a still image REQUEST 1 Press lt Request gt The remote side sends the still image A message appears on the local display asking if you want to accept the still image 2 Press lt OK gt to view the image See Display Image on page 10 6 for instructions on saving received still g images through the web server VCON Falcon IP User s Guide Chapter 5 Video and Audio Adjustments Adjusting Quality of LAN Calls Falcon IP can automatically adjust its video and audio for dynamic IP bandwidth However you may want to adjust the quality control mechanisms yourself if you experience the following problems A Parts of the video are covered with blocks low quantization control A The audio and video fall out of synchronization low quality lip synch A The video freezes and then doubles up frames inefficient buffering gt To adjust videoconference quality for LAN call
105. the Select button located in the middle of the arrow buttons To deselect an option press the Select button again To close a dialog box OK To apply changes and close the dialog box press lt OK gt OYr CANCEL To close a dialog box without applying changes press lt Cancel gt VCON Falcon IP User s Guide Chapter 2 Getting Started Entering Data Some dialog boxes contain text boxes for entering data gt To enter numbers in a text box 00yo 1 Enter numbers by pressing the number pad s keys on the remote ps control Press the appropriate remote control key repeatedly until eso the character you want appears oo S If you make a mistake press lt Clear gt wen Gh EAR To enter alphabetical characters 1 Navigate to the box in the dialog where the data is to be entered O 2 Press the yellow KEYBOARD SoftKey on the remote control The on screen keyboard appears On screen Keyboard for Alphanumeric Data Entry E To enter lower case letters press the red LWR CASE SoftKey on the remote control To enter upper case letters press the red SoftKey again 3 Press the arrow keys to navigate to the character you want to enter 4 Press the Select button to select the character If you make a mistake select the DEL button on the on screen keyboard 5 Press lt OK gt to close the keyboard The characters you selected are entered in the dialog box VCON Falcon IP User s Guide Chap
106. ting a Videoconference Call over IP Network Connection on page 2 8 To make an ISDN call see Starting a Videoconference Call over ISDN Lines on page 2 9 Starting a Videoconference Call over IP Network Connection To dial the remote party through a LAN connection open the LAN tab MANUAL DIAL LAN tab Enter an IP address Address DNS name or User Number Press the right arrow Bandwidth 384 Kbps button to select the maximum bandwidth HeadOffice J Manual Dialing Over a LAN To dial through the LAN connection 1 Enter the IP Address DNS name or User Number of the party IP Address Example 123 123 123 123 DNS Name Example john bestcorp com Station Name Example HeadOffice User Number Example 102 2 Navigate to the Bandwidth value and press the right arrow button until the maximum bandwidth that you want for this call appears 5 3 Press lt Dial gt to dial the number 4 To dial the previous number press the red REDIAL SoftKey on the remote control VCON Falcon IP User s Guide Chapter 2 Getting Started Starting a Videoconference Call over ISDN Lines To dial the remote party through ISDN open the ISDN tab To dial ISDN numbers 1 Enter the ISDN numbers Ifyou have a Falcon IP Model 1 you can dial up to two channels Ifyou have a Falcon IP Model 3 you can dial up to six channels 2 Select appropriate dialing options if required Bonding Select if
107. tions for setting various Falcon IP configuration properties over the Internet from a remote computer Troubleshooting Suggestions for solving possible issues System Security Description and procedures of available system security options for the Falcon IP Setting Up Falcon IP Instructions drawings and cautions describing how to connect Falcon IP s components and accessories Multi language Interface Procedure for changing the language of the Falcon IP menus and dialog boxes Software Upgrade Instructions for installing the latest version on a Falcon IP that runs on an earlier version VCON Falcon IP User s Guide VCON Technical Support This User Guide and the Falcon IP Online Help were designed to help you use your VCON Group Videoconferencing system easily and to enjoy its many features If a situation occurs that is not covered by the supplied documentation please request help from our Technical Support channels To request technical support A Contact your local VCON distributor and request assistance from its technical support department Of Send an e mail message fully describing the condition plus your system s configuration to techsup vcon co il VCON Falcon IP User s Guide Table of Contents TABLE OF CONTENTS Limited Warranty A 11 INN UIC AMONG ascetic E os Pn vad tes yen euonieetecos henna ce il Er E ELE e o a E A N E A E E TE 111 O AMA Pe 77 e A IV Pour les utilisateurs au Cadada ooo
108. toutefois pas que le mat riel fonctionnera a la satisfaction de utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l op rateur locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp che pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre coordonn es par un repr sentant d sign par le fournisseur L op rateur de t l communications peut demander a lutilisateur de d brancher un appareil a la suite de r parations ou de modifications effectu es par l utilisateur ou a cause de dysfonctionnnement Pour sa propre protection utilisateur doit s assurer que tous les fils de mise a la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces reccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou un lectricien selons le cas AVIS Le IES assign a cette equipment est X X L indice d quivalence de la sonnerie
109. udio input device Data and Application Sharing If a data connection is opened during an H 320 videoconference over ISDN both parties can see and work together on the same program and transfer files to each other Data sharing requires the connection of personal computers or laptops to both parties videoconferencing systems Remote Management Through a Web Browser From any computer on the same network as your Falcon IP various configuration changes may be made Network configuration still image viewing and connection status may be accessed through Microsoft Internet Explorer 5 or higher Remote Software Upgrade The Falcon IP s software version may be upgraded using the Falcon IP Upgrade Utility from an MXM if the Falcon IP is logged into it or another computer at a remote location Multi language Interface The standard Falcon IP version provides menus commands and options in several languages System Security Administrators may restrict access to the system s configuration prevent unauthorized outgoing calls or lock the system completely VCON Falcon IP User s Guide Chapter 1 Welcome to Falcon IP 1 3 Falcon IP System Components Falcon IP is a complete set top videoconferencing appliance All the components required for connecting and installing the Falcon IP are supplied according to the purchased model In addition optional accessories are available for enhancing the abilities of the standard system
110. udio source l Press lt Menu gt The Main Menu opens Select Audio MENU Network Video Camera Select Audio i ptions Version 2 In the Set Audio dialog box select the appropriate Audio Input option TableTop To use the supplied tabletop microphone or other audio device connected to the Falcon IP s MIC connector Line Level To use the microphone or audio device such as VCR mixer etc connected to the Falcon IP s VCR AUD IN connector see Optional Falcon IP User s Connections on page A 4 3 Press lt OK gt to apply the changes and close the dialog box or go on to the next procedure to select VCR mixing options VCON Falcon IP User s Guide 5 15 Chapter 5 Video and Audio Adjustments SET AUDIO Audio input VCR audio mix No mix VCR record VCR playback Acoustic echo cancelation AEC Select the current audio source Line level Automatic gain control AGC Automatic noise suppression ANS Mic gain level w Line In gain level 2 J 0 7 Setting Mixing Options Mixing options determine how the audio from a VCR connected to the Falcon IP is mixed and sent to the remote party or recorded to a VCR cassette gt To set up mixing 1 Inthe Set Audio dialog box select the appropriate VCR Audio Mix option VCR connected to Video Audio Out Local Party Remote Party AS Hears the remote Hears the local Records audio from party s audio party s au
111. ugh your User Number as well as your IP address See Calling Other Registered Users on page 8 3 for more details Enter a number to register Falcon IP with the MXM or Gatekeeper Some of these devices may register your device under this number while others assign these numbers regardless of your request If your organization uses NAT Network Address Translation when communicating with parties in another LAN or WAN type the external address for your Falcon device NAT helps protect a LAN from exposure to unwanted traffic by providing one single external address to remote users NAT uses a system of local and external addresses to hide a LAN s users from other networks A NAT server translates local parties addresses to an external address which is then used to identify the local party to remote parties Therefore remote parties use this external address to call the local party without knowing its actual local address VCON Falcon IP User s Guide Chapter 4 Network Configuration Select if Falcon IP registers with an Enter the addresses of the external MXM third party Gatekeeper or network server s MXM operates independent of a Gatekeeper or NAT server that management system provide management and H 323 services to the Falcon IP Enter a preferred User Number for identification and dialing purposes If possible the MXM or Gatekeeper may assign Falcon IP this preferred number SET NETWORK None Gatekeep
112. ulti language Interface Software Upgrade C l C2 C2 C 4 C5 C 6 C 7 Downloading the Upgrade Utility cccccccnnnnnonononoononooooocnnnnnnnncnnnnns C 2 Downloading the New Software VersiN ccccssessececceeceeeeeeeeeeees C 2 Running the Upgrade Program oooccccccnnncnnnnnnnnnnnnannnnononnnononnnnnnnnnnnnnnos C 3 Applying the New Upgrade oooooooocoooooccncnnncnnnncccccnnnnnnnanonanonononnononnnnnnnnos C 5 Post U parade Procedures sico tii eeiias C 6 DTA CMS I Modo saeni AEE C 6 Software Key Upgrade ccccsssssecscsscsssscccccceececereeesasassessessesnacazens C 7 VCON Falcon IP User s Guide 1 WELCOME TO FALCON IP Falcon IP is a set top appliance that operates over both IP and ISDN networks Designed for small to medium sized conference rooms it sits conveniently on top of a TV monitor The Falcon IP is simple to use and delivers high quality group system performance 1 1 Falcon IP Models The Falcon IP User s is available in the following models supporting various communication interfaces and bandwidths Model 1 Provides a single ISDN Basic Rate Interface BRI connection at 128 Kbps and a LAN connection for up to 768 Kbps Model 3 Provides three ISDN BRI connection up to 384 Kbps and LAN connection up to 768 Kbps The Falcon IP models meet technical recommendations prescribed in the H 323 and H 320 ITU T standards for networking A H 323 is the worldwide accepted standard for
113. ve designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The REN for this device is X X The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 VCON Falcon IP User s Guide Pour les utilisateurs au Canada AVIS Le label d Industrie Canada identifie le mat riel homologu Ce label certifie que le mat riel est conforme aux normes de protection d exploitation et de s curit des r seaux de t l communications comme le prescrivent les documents concernant les exigences techniques relatives au mat riel terminal Le Minist re n assure
114. was Falcon IP now transfers your old successful that Falcon IP passed configuration parameters and Phone through the Post Upgrade Book to the new version and starts procedures without problems and the Post Upgrade procedures that the Guide Screen opened CAUTION If you do not press lt OK gt now on the Falcon IP unit the g system will restart in Installer Mode see Installer Mode on page C 6 VCON Falcon IP User s Guide Appendix C Software Upgrade C 5 Post Upgrade Procedures The upgrade process from the remote PC has been successfully completed Now Falcon IP begins the Post Upgrade procedures After you press the OK button on the remote control a message appears on the TV monitor Upgrade Restoring Configuration Please wait Do not turn off restart or use Falcon IP at this point Wait a few minutes until the next message appears Upgrade Y Upgrade Complete Wait while Falcon IP restarts Falcon IP then restarts itself and runs through the usual opening process Wait until the Guide Screen see Falcon IP Screens on page 2 3 appears After the Guide Screen appears Falcon IP is ready for use C 6 Installer Mode If for some reason the upgrade was not successfully completed Falcon IP enters Installer Mode after it restarts This mode allows you to rerun the upgrade process until it is successfully completed You will know that you are in Installer Mode because the TV monitor displays a
115. with MCU management The parties video is displayed in Continuous Presence or Voice Activated Switching see Managing the MCU Videoconference on page 7 3 in accordance with the MCU configuration VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Press the green SoftKey to add another party to the open videoconference TRANS INVITE gt KEYBOARD Enter the address of the additional party for adding to the open conference 8 10 VCON Falcon IP User s Guide Chapter 8 Telephony Exchange Functions Simplified Gateway Dialing If Falcon IP 1s logged into an MXM simplified gateway dialing 1s available for starting a videoconference through a LAN connection to an ISDN destination The default function code for starting a call through a gateway 1s 9 The system administrator may change this code if necessary see the Media Xchange Manager Administrator s Guide gt To start a LAN to ISDN call through a gateway l Inthe LAN Manual Dialer dial service access number 1st ISDN number 2 Set the required Bandwidth or use the default bandwidth LAN tab MANUAL DIAL Address Enter the service 95557890 J access number 9 and then the 1st Bandwidth 384 Kbps ISDN number Press the right arrow button to select the maximum bandwidth Dialing a LAN to ISDN Call Through a Gateway Connecting to an MCU Videoconference If Falcon IP is logged into an MXM you may
116. y The on screen keyboard appears Enter the message text see Entering Data on page 2 6 Press lt OK gt to place the message in the Multicast Viewer message box W 4 Check that the message is written correctly If you want to write again press the blue CLEAR TEXT SoftKey to remove it Then repeat steps 2 and 3 5 Press OK again to send the message The Chair sees your message VCON Falcon IP User s Guide 7 MULTI PARTY VIDEOCONFERENCING THROUGH AN MCU 7 1 Multipoint Control Units MCUs An MCU Multipoint Control Unit is a device which provides videoconferencing between more than two parties The MCU joins the parties and switches the video either automatically depending on who is speaking or manually under the direction of a moderator Falcon IP supports both H 320 and H 323 MCUs A Ifyou engage in a multipoint call over the LAN contact an MCU s IP address the MCU managing the videoconference is an H 323 MCU O If you engage in a multipoint call over ISDN lines contact an MCU s ISDN numbers the MCU managing the videoconference is an H 320 MCU Parties either call the MCU or they accept a call from the MCU Then the MCU engages in a separate call with each party simultaneously When one party transmits the MCU receives the multimedia stream multiplexes the audio and video and then sends the resulting streams to all the endpoints in the session VCON Falcon IP User s Guide Chapter 7 Mult
117. y it is stored in the embedded web server until the next still image replaces it Sending and receiving still images is only available in videoconferences g between parties that use at least one TV monitor If any of these parties has only a VGA monitor such as the MediaConnect 8000 Single Monitor configuration this feature is disabled You can view the stored still image in the web page and save it on the remote PC as a bitmap BMP file For example the user may receive various still images during a videoconference that he or she would like to review later You can save each still image as it comes in When you open the Display Image page the still image most recently received by the Falcon IP is downloaded to your browser Click To Save As Save the image as a BMP file on a local drive or diskette Refresh Display a new still image if the Falcon IP received one View Full Screen View the enlargened still image on the monitor If Falcon IP did not receive a still image at any time before you opened the Display Image page the web server continuously searches for one If an image is not displayed after 1 minute choose another management feature or exit from the browser Display Image Page VCON Falcon IP User s Guide Chapter 10 Web Based Remote Management Status Monitoring From the remote management you may view connection status for several situations Status information may be monitored if the Falcon I

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