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Grandstream Multi Port FXS Gateway GXW400x

1. 21 Tables Status PAGS sonesstcsracsisesies O ves cadences 23 Table 9 Advanced Settini Seisceann ERO AE OR R N EESE 24 Table 10 FXS Ports 28 Table 11 Profle E EOE OE EAE E 30 CONFIGURATION GUI INTERFACE EXAMPLES GXW40XX User Manual http www grandstream com products gxw_series gxw40xx documents gxw40xx_qui Zip 1 SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE 2 SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE 3 SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE 4 SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE 5 SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE 6 SCREENSHOT OF STATUS PAGE Grandstream Networks Inc GXW40XX User Manual Page 3 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video WELCOME Thank you for purchasing the Grandstream GXW40XX Analog FXS IP Gateway The GXW40XX offers an easy to manage easy to configure IP communications solution for any business with virtual and or branch locations The GXW40XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers thus enabling you to fully leverage the ben
2. a seai 12 UNDERSTANDING GXW VOICE PROMPTS reires eoero ener e ES eae eSEE EEE E a E E E S 12 PLACING A PHONE EE E S 13 PHONE OR EXTENSION NUMBERS 13 TTR BCT TPC AVIS 13 CATT TOLD ee 14 CATE WAITING 14 CATT TRANSFER earren ae E E 14 BLIND TRANSFER 14 ATTENDED TRAIN 14 3 WAY CONFERENCING 15 HUNTING GROUP 15 INTER PORT CATIN G 16 amp 5 58 levees 17 SENDING AND RECEIVING 17 SUPPORT RADIUS PROTOCOL 17 FEATURES 18 CONFIGURATION GUIDE ics
3. cai 19 CONFIGURING GX W40XX VIA VOICE PROMPT 19 CONFIGURING GX W40XX WITH WEB 19 ACCESS THE WEB CONFIGURATION MENU 00sssssssssssssssssssnscsssssnscsssssssesssssesesnsessessessesssssssesesnsesnsesnsesrsneeeees 19 IMPORTANT SETTINGS soak laud ceaeuaus cecnwauecuabwaus suak ava cennueuecucnvanacuanwauseberuens tates 20 NAT SETTINGS deve a ee eee 20 METHODS i cae gba ea See CU E Geese 20 PREFERRED VOC ODER CODEC E 21 SAVING THE CONFIGURATION CHANGES ccccccccececesecececececececucecucecucecusesusecesecssesusesusecesssusesusesusususususueueueueueusueusueueess 36 REBOOTING FROM REMOTE 36 CONFIGURATION THROUGH A CENTRAL SERVER s csssessssssssssssssesssesssessssssseessssessessesnsesesesusesusssuseeseeseerseseseereees 36 SOFTWARE UPGRADE 2 2 38 CONFIGURATION FILE DOWNLOAD EE O EE EE EEEE ENE EKE SEEE EENE EKEN 39 FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ccccccccesececeeecsceeeescececececececeeecececeeececeeeeeeeeeseeeeeeeeess 39 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD c0seseeeceeecececececececececeescececececececeeec
4. Grandstream Networks Inc GXW40XX User Manual Page 15 of 40 Firmware 1 0 5 10 Last Updated 01 2012 FXS Port 2 FXS Port 3 FXS Port 4 FXS Port 5 FXS Port 6 FXS Port 7 FXS Port 8 ream Innovative IP Voice amp Video SIP UserlD and Authenticate ID left blank Hunting Group set to 1 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 SIP UserlD and Authenticate ID entered Hunting group set to Active SIP UserlD and Authenticate ID left blank Hunting Group set to 4 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 SIP UserlD and Authenticate ID entered Hunting group set to Active SIP UserlD and Authenticate ID left blank Hunting Group set to 7 FXS Port 24 SIP UserlD and Authenticate ID left blank Hunting Group set to 2 Hunting Group 1 contains ports 1 2 3 Hunting Group 4 contains ports 4 5 6 Hunting Group 7 contains ports 7 8 Please be aware the choice of 1 for ports 2 and 3 the choice of 4 for ports 5 and 6 the choice 7 for port 8 is required to indicate that the SIP account tied to port marked as Active will be used for all members of the same Hunting group Needless to say those members of the same Hunting group may not be sequential ports In following example ports 3 5 and 7 tied to SIP Account configured in Port 1 marked as Active and ports 4 6 8 tied to SIP Account configured in Port 2 marked as Active as well Example of not se
5. 5 Ports LAN WAN Supply Connection RJ 45 Ethernet PC Ports connection Grandstream Networks Inc GXW40XX User Manual Page 5 of 40 Firmware 1 0 5 10 Last Updated 01 2012 io Innovative IP Voice amp Video GXW 4024 we gt LAN Port 50 PIN Telco Connector TABLE 1 DEFINITIONS OF THE GXW CONNECTORS LAN Connect the LAN port with an Ethernet cable to your PC WAN Connect to the internal LAN network or router RESET Factory Reset button Press for 7 seconds to reset factory default settings DC 12V Power adapter connection CONSOLE Console connection for a PC LINE When the unit loses power or unit became unregistered FXS port 1 will be able to make receive calls from the PSTN line connected to this port FXS1 FXS24 FXS port to be connected to analog phones fax machines Note Once the GXW40xx is turned and configured the front display panel indicates the status of the unit FIGURE 2 50 PIN TELCO CONNECTOR Pin25 50 _ P in26 RING1 RING2 RING3 RING4 RING5 RING6 RING7 RING8 RING9 RING10 RING11 RING12 RING13 RING14 RING15 Grandstream Networks Inc GXW40XX User Manual Page 6 of 40 Firmware 1 0 5 10 Last Updated 01 2012 tream Innovative IP Voice amp Video RING16 RING17 RING18 RING19 RING20 RING21 RING22 RING23 RING24 FIGURE 3 DIAGRAM OF GXW4004 8 AND GXW4024 DISPLAY PANEL GXW4008 Disp
6. IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by GXW40XX for firewall NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem User can select UDP or TCP or TLS Please make sure you re SIP Server or network environment supports SIP over the selected transport method Default is UDP This parameter defines whether the GXW40XX NAT traversal mechanism is activated or not If activated by choosing and a STUN server is also specified then the GXW40XX performs according to the STUN client specification Under this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the GXW40XX will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the GXW40XX will periodically every 20 seconds send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open One from the 3 modes available for DNS Mode configuration A Record for resolving IP Address of target according to domain name SRV DNS SRV resource records indicates how to find services for various protocols NAPTR SRV Naming Authority Pointer according to RFC 2915 One m
7. NAT UDP timeout Uplink Bandwidth Downlink Bandwidth Enable UPnP support andstream Innovative IP Voice amp Video This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is blank This option specifies the domain name that client should use when resolving hostnames via the Domain Name System Default is blank Used by clients and servers to exchange vendor specific information Default is HT500 PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Default is blank Controls how the date time is displayed according to the specified time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time It is positive if the local time zone is west of the Prime Meridian and negative if it is east Prime Meridian nternational or Greenwich Meridian M3 2 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday etc The 3rd number indicates Weekday 0 1 2 6 for Sun Mon Tue
8. Always Connected the PSTN line will be always connected to the phone connected to FXS port VoIP calls will not be allowed in this configuration 3 If set to Always Disconnected user can only place VoIP calls regardless of any power loss and or SIP registration problems User will be unable to place receive any PSTN calls This feature allows users to place an outbound PSTN call in case there is a loss of an active registration SIP server unreachable of all FXS profiles If set to YES when GXW40XX recognizes a loss of registration all outgoing calls will be routed to an FXO gateway The use of this option presumes a configured GXW410x or another FXO gateway with an active PSTN line connection IP Address or URI of the FXO gateway URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time An extensive list of public NTP servers can be found at http www ntp org The IP address or URL of System log server The server collects system log information from the device Select the GXW40XxX to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events 1 product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO le
9. Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Default is English Languages supported with voice prompt This parameter controls whether the device is working in NAT router mode or Bridge mode Save the setting and reboot prior to configuring the GXW Note This option is not present on GXW4024 Maximum NAT ports typically one connection per port Note This option is not present on GXW4024 NAT TCP timeout in seconds Note This option is not present on GXW4024 NAT UDP timeout in seconds Note This option is not present on GXW4024 ISP specified WAN uplink bandwidth Note This option is not present on GXW4024 ISP specified WAN downlink bandwidth Note This option is not present on GXW4024 If set to Yes the GXW40XX would act as an UPnP gateway for your UPnP enable applications UPnP Universal Plug n Play Note This option is not present on GXW4024 Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 22 of 40 Last Updated 01 2012 Reply to ICMP on WAN port WAN side HTTP Telnet Access Cloned WAN MAC Address Enable LAN DHCP LAN Subnet Mask LAN DHCP Base IP LAN DHCP Start IP LAN DHCP End DHCP IP Lease Time DMZ IP Port Forwarding andstream Innovative IP Voice amp Video If set to Yes the GXW40XX will respond to the PING Default is No Yes setting may make the gateway vulnerab
10. CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header VAD CNG encoder and G 723 1A with rates Yes Router or Switched Mode T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for 38 fax relay Diffserv TOS 802 1 P Q VLAN tagging RTP RTCP In audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP HTTPS TLS SIPS Syslog support HTTP and Telnet access Yes Yes Bellcore Type 1 amp 2 ETSI BT NTT and DIMF based CID Yes EN55022 EN55024 FCC part15 Class B and Annex 1 VAD CNG format encoder and decoder G 723 1A G 726 ADPCM with 16 24 32 40 bit rates G 729A B E iLBC G 726 provides proprietary VAD CNG signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header Yes NAT Switched Mode T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay Diffserv TOS 802 1 VLAN tagging RTP RTCP Router P Q In audio RFC2833 and or SIP Info SIP RFC 3261 TFTP
11. HTTP HTTPS TLS SIPS Syslog support HTTP and Telnet access Yes Yes Bellcore Type 1 amp 2 ETSI BT NTT and DTMF based CID Yes EN55022 EN55024 FCC part15 Class B and ream Innovative IP Voice amp Video VAD CNG encoder and G 723 1 with rates Annex II format decoder G 726 ADPCM 16 24 32 40 bit G 729A B E iLBC G 726 provides proprietary VAD CNG signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header Yes DHCP Client only T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay Diffserv ToS 802 1 P Q VLAN tagging RTP RTCP In Audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP HTTPS TLS SIPS Syslog support HTTP and Telnet access Yes N A Bellcore Type 1 amp 2 ETSI BT NTT and DIMF based CID Yes EN55022 EN55024 FCC part15 Class B and Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 10 of 40 Last Updated 01 2012 HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4 TABLE 4 HARDWARE SPECIFICATION OF GXW40XX SERIES GATEWAYS Ports Network interface PSTN Port Console Universal Switching Power Adapto
12. NOTES e Firmware upgrade server in IP address format can be configured via IVR Please refer to the CONFIGURATION GUIDE section for instructions If the server is in FQDN format it must be set via the web configuration interface e Grandstream recommends end user use the Grandstream HTTP server Its address can be found at htto Awww grandstream com support firmware Currently the HTTP firmware server IP address is 72 172 83 110 For large companies we recommend to maintain their own TFTP HTTP HTTPS server for upgrade and provisioning procedures e Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the GXW will attempt to retrieve the new image files by downloading them into the GXW400x s SRAM During this stage the GXW s LEDs will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash If TFTP HTTP HTTPS fails for any reason e g TFTP HTTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the GXW will stop the TFTP HTTP HTTPS process and simply boot using the existing code image in the flash e Firmware upgrade may take as long as 15 to 30 minutes over Internet or just 5 minutes if it is performed a LAN It is recommended to conduct firmware upgrade a con
13. can be configured not only for matching whole number but also for matching prefixes In this case symbol star will be used If server supports Alert Info header and standard ring tone set Bellcore or distinctive ring tone 1 10 is specified then the ring tone in the Alert Info header from server will be used For example If configured as 617 Ring Tone 1 will be used in case of call arrived from Massachusetts Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page Default is No If set to YES Call Waiting indication information will not be provided to analog phone connected to this FXS port Default is No If set to YES Waiting caller ID will not be provided to analog phone connected to this FXS port Default is No This is to disable the stutter Call Waiting Tone when a Call Waiting call arrives The CWCID will still be displayed Default is No This is to disable the Reminder Ring that is played when a call is waiting on hold and the analog phone goes on hook Visual message indicator is a special on hook caller ID type message that enables and disables the message waiting light on certain phones GXW40XX has this feature enabled by default However certain phones rare that do not support it may mistakenly treat this CID signal as an incoming call A configuration option is needed to turn on MWI in this case This is the type of sig
14. not present on GXW4024 Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port Note This option is not present on GXW4024 In addition to the Basic Settings configuration page end users also has access to the Device Status page TABLE 8 STATUS PAGE MAC Address The device ID in hexadecimal format This is needed for Internet Service Provider troubleshooting Note there are separate MAC addresses for the WAN side and the LAN side The LAN MAC address will be used for provisioning and can be found on the label on original box and on the label located on the bottom panel of the device WAN IP Address Product Model Software Version System Up Time Shows WAN IP address of GKW40XX Contains the product model info Program This is the main software release Boot and Loader are not changed often Shows system uptime since the last reboot Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 23 of 40 Last Updated 01 2012 PPPoE Link Up NAT Port Status andstream Innovative IP Voice amp Video Shows whether the PPPoE connection is running if connected to DSL modem Shows type of NAT the GXW40XX is connected to via its WAN port It is based on STUN protocol Displays relevant information regarding the individual FXS ports Example Port Hook Registration DND Forward Busy Delayed Forward Forward FXS1 On Hook
15. only the power adapter included in the GXW40XX package Use of alternative power adapter may permanently damage the unit Warranty Grandstream has a reseller agreement with our reseller customers End users should contact the company from whom the product was purchased for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for an RMA Return Materials Authorization number Grandstream reserves the right to change the warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please download these examples http www grandstream com products gxw_series gxw40xx documents gxw40xx 2 for your reference e This document is subject to change without notice The latest electronic version of this user manual is located at http www grandstream com products gxw_series gxw40xx documents gxw40xx_usermanual englis h pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXW40XX User Manual Page 4 of 40
16. per call 47 Direct IP Calling Dial 47 IP address dial tone will be played in the middle Detail see Direct IP Calling section on page 12 50 Disable Call Waiting for all config change 51 Enable Call Waiting for all config change 69 Call Return Service Dial 69 and the phone will dial the last incoming phone number received 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait for dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward Dial 73 and wait for dial tone then hang up 74 Enable Paging Call Dial 74 and then the destination phone number you want to activate Paging mode 78 Enable Do Not Disturb DND When enabled all incoming calls will be rejected 79 Disable Do Not Disturb DND When disabled incoming calls will be accepted 87 Blind Transfer 90 Busy Call Forward Dial 90 and then the forwarding number followed by Wait for dial tone then hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 and then the forwarding number followed by Wait for dial tone then hang up 93 Cancel Delayed Call Forward Dial 93 for a dial tone then hang up Flash Hook If user hears call waiting beep flash hook will
17. provider In this case should be predefined inside dial plan feature and the Dial Plan will be x Grandstream Networks Inc GXW40XX User Manual Page 33 of 40 Firmware 1 0 5 10 Last Updated 01 2012 Subscribe for MWI Send Anonymous Anonymous Call Rejection Special Feature Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Send Re INVITE After Fax Enable Silence Detection for Fax Disconnect Enable 100rel Use First Matching Vocoder in 2000K SDP ndstream Innovative IP Voice amp Video Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically If this parameter is set to Yes the From header along with Privacy and P_Asserted_Identity headers in outgoing INVITE message will be set to anonymous blocking Caller ID Default is No If set to Yes incoming calls with anonymous Caller ID will be rejected with 486 Busy message Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Example of vendors CBCOM RNK Grandstream implemented SIP Session Timer The session timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE When the session interval expires if there is no refresh via UPDATE or re INVITE message the session will be ter
18. reboot or power cycle the IP phone after saving changes REBOOTING FROM REMOTE Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait 30 seconds to log in again CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW40XX be automatically configured from a central provisioning system When GXW40XX boots up it will send TFTP or HTTP request to download configuration file cfgO00b82xxxxxx or 9000682 where OOOb82xxxxxx is the LAN MAC address of the GXW40XxX It will first request cfgO00b82xxxxxx then cfgO00b82xxxxxx xml A service provider or an enterprise with large deployment of Grandstream devices can easily manage the configuration and service provisioning of individual devices remotely from a central server Grandstream has a central provisioning system called GAPS Grandstream Automated Provisioning System GAPS supports automatic configuration of Grandstream devices GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual Grandstream device Grandstream provides GAPS service to VoIP service providers Use GAPS for either simple redirection or with certain special provisioning settings At boot up Grandstream devices by default point to Grandstream provisioning
19. settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection Insert a pin in this hole and press for about 7 seconds 4 Take outthe pin All unit settings are restored to factory settings IVR Command Reset default factory settings using the IVR Prompt Table 5 Dial for voice prompt Enter 99 and wait for reset voice prompt Enter the encoded MAC address Look below on how to encode MAC address Wait 15 seconds and device will automatically reboot and restore factory settings PON gt Encode the MAC Address 1 Locate the MAC address of the device It is the 12 digit HEX number on the bottom of the unit 2 Key in the MAC address Use the following mapping 0 9 0 9 22 press the 2 key twice A will show on the LCD 222 2222 33 press the 3 key twice D will show on the LCD 333 3333 mpoo For example if the MAC address is 000b8200e395 it should be keyed in as 0002228200333395 NOTE 1 Factory Reset will be disabled if the Lock keypad update is set to Yes 2 Please be aware by default the GXW40XX WAN side HTTP access is disabled After a factory reset the device s web configuration page can be accessed only from its LAN port Grandstream Networks Inc GXW40XX User Manual Page 40 of 40 Firmware 1 0 5 10 Last Updated 01 2012
20. the detection of silence in order to know the fax has finished The silence period is non configurable and fixed to 7 seconds Enables the use of PRACK Provisional Acknowledgment method Default is No If set to Yes device will include only the first match vocoder in its 2000K response otherwise it will include all match vocoders in same order received in INVITE Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 34 of 40 Last Updated 01 2012 Preferred Vocoder G723 Rate iLBC Frame Size iLBC Payload type AAL2 G726 16 Payload type AAL2 G726 24 Payload type AAL2 G726 32 Payload type AAL2 G726 40 Payload type G729E payload type VAD Symmetric RTP Fax Mode Fax Tone Detection Mode Jitter Buffer Type Jitter Buffer Length SRTP Mode SLIC Setting Caller ID Scheme andstream Innovative IP Voice amp Video The GXW40XX supports up to 5 different Vocoder types including G 711 A U law G 726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E and iLBC The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 last Vocoder is entered by choosing the appropriate option in Choice 8 Defines the encoding rate for G 723 vocoder By default 6 3kbps rate is chosen Sets the iLBC frame size in 20ms or 30ms D
21. when dialing g lt 1 gt adda leading 1 to all numbers dialed vice versa will remove a 1 from the number dialed h or e Example 1 369 11 161 7xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 Example 2 1900 lt 1617 gt Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers Example 3 1 2 9 lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing 3 Default Outgoing x Example of a simple dial plan used in a Home Office in the US 1900 lt 1617 gt 2 9 xxxxxx 1 2 9 2 9 011 2 9 x 3469 11 Explanation of example rule reading from left to right e 41900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 allows international calls starting with 011 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases user wishes to dial strings such as 123 to activate voice mail or other application provided by service
22. Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video CONNECT YOUR GXW40XX GATEWAY Connecting the GXW40XX gateway is easy Before you begin please verify the contents of the GXW40XX package EQUIPMENT PACKAGING Unpack and check all accessories Equipment includes e one device unit e one RJ45 Ethernet cable e one 12V universal power adapter CONNECT THE GXW40XX Follow these four 4 steps to connect your GXW40XX gateway to the Internet and access the unit s configuration pages 1 Connect standard touch tone analog phones to the FXS ports 2 Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an uplink port a router or a modem etc Note If the gateway is used in router mode connect a PC to the LAN port of GXW400X for initial configuration In case of GXW4024 there is only one Ethernet port 3 Plug the power adapter into the GXW40XX gateway into a power outlet Follow the instructions from the topic Configuring GXW 400X with Web Browser for initial configuration The GUI pages will guide you through the remaining steps to set up your gateway Examples of the GUI Interfaces can be downloaded from http www grandstream com products gxw_series gxw40xx documents gxw40xx_qui zip FIGURE 1 DIAGRAM OF GXW4004 8 AND GXW4024 PANEL GXW 400x FxS3 Fx54 FRSS x56 57 FXSE PSTN Reset Power Console
23. HTTPS Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named C JXXXXXXXXXXXX where XXXXXXXXXXXX is the LAN side MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it possible to store ALL of the firmwares with different version in one single directory Similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre su
24. Inc GXW40XX User Manual Firmware 1 0 5 10 Page 12 of 40 Last Updated 01 2012 ream Innovative IP Voice amp Video Enter MAC address to restore factory default setting See Restore Factory Default Setting section Invalid Entry Automatically returns to Main Menu Five Success Tips when using the Voice Prompt 1 shifts down to the next menu option 2 returns to the main menu 3 9 functions as the ENTER key in many cases to confirm an option 4 All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For IP address add 0 before the digits if the digits are less than 3 i e 192 168 0 26 should be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1 Dial the number directly and wait for 4 seconds To change the default value modify the following setting No Key Entry Timeout or 2 Dial the number directly and press Use as dial key must be configured in web configuration Examples 1 Dial a number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VoIP service provider for further details on prefix numbers DIRECT IP CALLS Direct IP calling allows two parties that is a FXS Port with an analog
25. NS UNDERSTANDING GXW VOICE PROMPTS GXW40XX has a built in voice prompt menu for simple device configuration To enter the voice prompt menu press on the standard analog phone connected to any FXS port andstream Innovative IP Voice amp Video TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS Main Menu Enter a Menu Option 01 02 03 04 05 07 10 12 13 14 15 16 17 47 71 78 701 724 86 99 DHCP Mode PPPoE Mode Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address WAN Port Web Access Firmware Server IP Address Configuration Server IP Address Upgrade Protocol Firmware Version Firmware Upgrade Direct IP Calling Phone calls between different ports of the same GW 400x Phone calls between different ports of the same GW4024 Voice Mail RESET User s Options Enter for the next menu option Enter to return to the main menu Enter 01 05 07 10 17 47 86 or 99 Menu option Enter 9 to toggle the selection If user selects Static IP Mode user need configure all the IP address information through menu 02 to 05 If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the dev
26. Registered No 613 FXS2 Off Hook Registered No 614 FXS3 On Hook Not No Registered FXS24 OnHook Registered Yes 615 FXS port 24 user has set Do Not Disturb FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy FXS port 3 user is not registered with his SIP Server Advanced User configuration includes not only the end user configuration but also advanced configurations such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Table 9 ADVANCED SETTINGS Admin Password Layer 3 QoS Layer 2 QoS STUN Server Keep alive interval Use STUN to detect network connectivity Firmware Upgrade amp Provisioning Administrator password Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Value used for layer 2 VLAN tag Default setting is blank IP address or Domain name of the STUN server STUN server assists devices behind a NAT firewall or a router to set up calls via VoIP STUN server is often provided by the VoIP service provider or a public STUN server can be used Fo
27. S Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e ADVANCED SETTINGS To set advanced network settings codec settings and XML configuration settings e PROFILE X To configure each of the SIP accounts e FXS PORTS To configure each of FXS ports and Hunting Groups etc TABLE 7 BASIC SETTINGS End User Password Web Port Telnet Server IP Address Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters By default HTTP uses port 80 This field is for customizable web port Default is Yes There two modes to operate the GXW40XX DHCP mode The GXW40XX acquires its IP address from the first DHCP server it discovers from the LAN It is on PPPoE Set the PPPoE account settings The GXW40XX will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default Grandstream Networks Inc GXW40XX User Manual Page 21 of 40 Firmware 1 0 5 10 Last Updated 01 2012 DHCP hostname DHCP domain DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Service Name Time Zone Self Defined Time Zone Language Device Mode NAT maximum ports NAT TCP timeout
28. S Port Number Offhook Auto dial This feature allows you to automatically dial the number specified in this field as soon as the port is offhooked i e when the receiver on the phone connected to Port is picked up Map to FXO Port This is used only when peering with a Grandstream GXW410x Default is 1 Supported values are 1 8 meaning line 1 to line 8 of the GXW410x device where the port will be mapped to to FXO Gateway IP This is used when peering with an FXO gateway of any brand You have to specifically mention the IP and sip port where the call will be sent to and Port Sip port that will be annexed to the IP address above Grandstream Networks Inc GXW40XX User Manual Page 29 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ndstream Innovative IP Voice amp Video TABLE 11 PROFILE SETTINGS Profile Active Primary SIP Server Failover SIP Server Prefer Primary SIP Server Outbound Proxy SIP transport NAT Traversal DNS Mode Tel URI SIP Registration Unregister on Reboot Outgoing Call without Registration When set to Yes the SIP Profile is activated Primary SIP Server s IP address or Domain name provided by VoIP service provider Failover SIP Server s IP address or Domain name provided by VoIP Service provider This server will be used if the Primary SIP server becomes unavailable Default is no If set to yes it will register to Primary Server if registration with Failover server expires
29. Sets the payload type for using RFC2833 The GXW40xx supports up to different methods including in audio via RTP RFC2833 and via Sip Info The user can configure DTMF method in a priority list Default is No If set to yes use above DTMF order without negotiation Default is No If set to yes flash will be sent as a event Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 31 of 40 Last Updated 01 2012 Enable Call Features Proxy Require Use NAT IP Distinctive Ringtone Disable Call Waiting Disable Call Waiting Caller ID Disable Call Waiting Tone Disable Reminder Ring for On Hold Call Disable Visual MWI Visual MWI Type Ring Timeout Hunting Group Ring Timeout Hunting Group Type Delayed Call Forward Wait Timeout No Key Entry Timeout andstream Innovative IP Voice amp Video Default is Yes If Yes call features using star codes will be supported locally SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank Custom Ring Tone 1 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Distinctive ring tones
30. Use random port Refer to Use Target Contact Transfer on Conference Hang up Enable Ring Transfer Disable Bellcore Style 3 Way Conference Remove OBP from Route Header Support SIP Instance ID Validate incoming SIP message Check SIP user ID for incoming INVITE Allow Incoming SIP Messages from SIP Proxy Only SIP T1 Timeout SIP T2 Interval DTMF Payload Type Preferred method in listed order Disable DTMF Negotiation Send Hook Flash Event andstream Innovative IP Voice amp Video Allows the user to specify the time frequency in minutes for the GXW40XX to refresh its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Defines the local SIP port the GXW40XX will listen and transmit The default value for Profile 1 is 5060 and 6060 for Profile 2 Defines the local RTP RTCP port pair the GXW40XX will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _value for RTP and the port_value 1 for its RTCP channel 1 will use port_value 2 for RTP port_value 3 for its RTCP and so on The default value for Profile 1 is 5004 and 6004 for Profile 2 Default is No If set to Yes the device will pick randomly generated SIP and RTP ports This is usually necessary when multiple GXW40XX HT50X are behind the same NAT Default is No If set to YES then for At
31. XW40XX through a web browser ACCESS THE WEB CONFIGURATION MENU The GXW40XX HTML configuration menu can be accessed via LAN or WAN port From the LAN port For GXW4004 8 only Directly connect a computer to the LAN port In Windows open a Command Prompt window Type in ipconfig release the IP address etc becomes 0 Type in ipconfig the computer gets an address in 192 168 2 x segment by default Open web browser type in the default gateway IP address hitp 192 168 2 1 You will see the login page of the device From the WAN port For GXW4004 8 only The WAN port HTML configuration option is disabled by default from factory To access the HTML configuration menu from the WAN port 1 Follow table 4 to find the WAN side IP address 2 Open web browser type in the WAN side IP address for example http GXW40XX IP Address the GXW40XX IP Address is the WAN IP address for the GXW40XX aPPwn gt Grandstream Networks Inc GXW40XX User Manual Page 19 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video NOTE e WAN side HTTP access is disabled by default for security reasons You can enable HTTP access on the configuration page by setting WAN side HTTP access to be YES e Initial access to the configuration pages is always from the LAN port The instructions are listed above e announces 12 digits IP address you need to strip out the l
32. acket Voice Activity Detection Voice Activity Detection Voice Activity Detection Capabilities VAD with CNG comfort VAD with CNG comfort VAD with CNG comfort noise generation and PLC noise generation and PLC noise generation and PLC packet loss concealment packet loss concealment packet loss concealment AEC with NLP Packetized AEC with NLP Packetized AEC with NLP Packetized Voice Protocol Unit Voice Protocol Unit Voice Protocol Unit supports RTP RTCP and supports supports RTP RTCP AAL2 protocol G 168 2 protocol G 168 G 168 compliant Echo compliant Echo compliant Echo Cancellation Adaptive Cancellation Dynamic Cancellation Dynamic Jitter Jitter Buffer Fax Modem Jitter Buffer Modem Buffer Modem detection amp detection amp auto switch to detection 8 auto switch to auto switch to 9 711 G 711 G 711 PSTN Fail over PSTN failover on PSTN failover port on power N A power failure failure G 711 Annex PLC G 711 Annex PLC G 711 Annex PLC Grandstream Networks Inc GXW40XX User Manual Page 9 of 40 Firmware 1 0 5 10 Last Updated 01 2012 Voice Compression DHCP Server Client Fax over IP QoS Transport Protocol DTMF Method IP Signaling Provisioning Control Management Dial Plan UPnP Support Caller ID Polarity Reversal Wink EMC Annex II format decoder G 726 ADPCM 16 24 32 40 bit G 729A B E i LBC G 726 provides proprietary VAD
33. ank Default is blank This setting is useful for Internet Telephone Service Providers End users should keep it blank Default is blank This setting is useful for Internet Telephone Service Providers End users should keep it blank If set to Yes configuration and upgrade server s information can be obtained using DHCP option 66 from DHCP server This option specifies the URL of the tftp server Note If DHCP Option 66 is enabled the gateway will attempt downloading a configuration file from the server URL provided by DHCP even though Config Server Path is left blank Choose Yes to enable automatic upgrade and provisioning When set to No GXW40XxX will only do upgrade once at boot When Check every day or Check every week is checked user can specify Hour of the day 0 23 or Day of the week 0 6 Default time is Monday 1AM There are three options to choose from Always check for New Firmware at Boot up Check New Firmware only when F W pre suffix changes and Always Skip the Firmware Check If set to Yes configuration file is authenticated before being accepted This protects the configuration from unauthorized modifications Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 25 of 40 Last Updated 01 2012 Firmware Key SSL Certificate SSL Private Key SSL Private Key Password ACS URL ACS Username ACS Password Periodic Inform E
34. ate numbers and may be reached independently Any port member of a Hunting Group that is not registered with a SIP account will be able to place outbound calls using the SIP credentials of the primary Hunting Group port For example Port 1 3 and 5 are members of the same Hunting Group Port 1 is registered with a SIP account Ports 3 and 5 are not registered Ports 3 and 5 will be able to place outbound calls using the SIP account of port 1 Select appropriate value for Hunting Group feature The original SIP account should be set to Active while the group members should be set to the port number of the Active Port Example configuration of a multiple Hunting group FXS Port 1 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 3 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 5 SIP UserlD and Authenticate ID left blank Hunting Group set 4 FXS Port 6 SIP UserlD and Authenticate ID left blank Hunting Group set 4 FXS Port 7 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 8 SIP UserlD and Authenticate ID left blank Hunting Group set to 7 Hunting Group 1 contains ports 1 2 3 Hunting Group 4 contains ports 4 5 6 Hunting Group 7 contains ports 7 8 Port FX
35. c IP keep this field blank 2 Use Random Ports under Advanced Settings webpage It really depends on your network settings so set this parameter to Yes or No whichever works Generally if you have multiple IP devices under the same network it should be set to Yes If using a Public IP address set this parameter to No 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network DTMF Methods DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e via SIP INFO You can enable set priority of methods according to your preference from Priority 1 to This setting should be based on your server DTMF setting Grandstream Networks Inc GXW40XX User Manual Page 20 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video Preferred VOCODER Codec The GXW40XX supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e or G711p a e 729 G723 726 16 24 32 40 e iLBC e AAL2 G726 DEFINITIONS This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the end user are e STATUS Displays the network status account status software version and MAC address of the phone e BASIC SETTING
36. ct the value according to the local Telco standard where the GXW40Xx is installed Please refer to the pull down list to select Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 35 of 40 Last Updated 01 2012 ream Innovative IP Voice amp Video Polarity Reversal Default is No If set to Yes polarity will be reversed upon call establishment and termination Loop Current Set to Yes if the traditional PBX you are using with GXW40XX uses this method for Disconnect signaling call termination Default is No Loop Current Default is 200 In 100 1 0000 milliseconds range Disconnect duration Hook Flash timing Time period when the cradle is pressed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value On Hook Timing On hook timing is the minimum time for an on hook event to be validated Gain Handset volume adjustment RX is for receiving volume direction FXS gt to analog phone TX is for transmission volume Analog phone gt to FXS Default values are OdB for both parameters Loudest volume 6dB Lowest volume Ring Tones Configure ring cadences according to preference SAVING THE CONFIGURATION CHANGES After user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved changes Grandstream recommends
37. d by the number of ports each GXW model has i e each port can be its own Hunting Group The most practical and efficient way to use Hunting Groups is to assign 2 or 3 ports to separate Hunting Groups One additional and popular way to use the Hunting Group feature is called multiplexed analog lines this configuration a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 4008 ports configured as a Hunting Group The GXW can be registered to a SIP server provider using only one phone number If the SIP service provider allows multiple calls to the same number the GXW will allow 8 concurrent calls to the same SIP number All office members can be reached remotely using the same phone number in a round robin fashion Example Configuration of a typical Hunting Group 1 Configure the SIP account from your VoIP Service Provider on FXS port 1 under FXS Ports webpage 2 Select Active under the Hunting Group drop box for FXS port 1 3 For the remaining ports say 2 3 and 4 select 1 for Hunting Group Ports 2 3 and 4 are now active members of the hunting group associated with port 1 This configuration will route all calls directed to FXS port 1 to ports 2 3 and or 4 in round robin fashion respectively f port 1 is busy or times out You can configure the ring timeout on the Profile page Example configuration of a multiple Hunting Group FXS Port 1 SIP UserlD and Authenticate ID entered Hunting group set to Active
38. eading 0 in the IP address For ex IP address 192 168 001 014 you need to type in http 192 168 1 14 in the web browser Once the HTTP request is entered and sent from a web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level 123 Only Status and Basic Settings Administrator Level Admin Browse all pages The password is case sensitive with maximum length of 25 characters The factory default password for End User and administrator is 123 and admin respectively Only an administrator can access the ADVANCED SETTING Profile 1 Profile 2 FXS PORTs configuration pages Please reference the GUI pages using the following link http www grandstream com products gxw_series gxw40xx documents gxw40xx_qui Zip IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT Settings If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Publi
39. eb configuration page Caller A can place on hold and wait for one of three situations 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Continuous busy tone The phone has timed out Note continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release ATTENDED TRANSFER Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone for dial tone 2 Caller A then dials Caller C s number followed by or wait for 4 seconds Grandstream Networks Inc GXW40XX User Manual Page 14 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video 3 If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can pre
40. ed b If the target IP address port is 192 168 1 20 5062 then the dialing convention would be 47 or Voice Prompt with option 47 then 192 168 0 160 5062 followed by pressing the key if it is configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You can not make direct IP calls between FXS ports since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to release the previously held Caller and resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop a call using hook flash CALL WAITING Call waiting tone 2 short beeps indicates an incoming call if the call waiting feature is enabled Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls CALL TRANSFER BLIND TRANSFER Assume that call Caller A and are in conversation A wants to Blind Transfer B to 3 Caller A presses FLASH on the analog phone to hear the dial tone 4 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 5 Caller A will hear the confirm tone Then A can hang up NOTE Enable Call Feature must be set to Yes w
41. eeeceeececeeeeeeess 39 RESTORE FACTORY DEFAULT SETTING czcddcceectvcxavnescactcbescxtinedeieeecizccxicsece 40 Grandstream Networks Inc GXW40XX User Manual Page 2 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video TABLE OF FIGURES GXW40XX User Manual Figure 1 Diagram of GXW4004 8 and GXW4024 Back Panel eee ceecesecesecsseceeeceeeceeeeeeeeeeeeeeeeesesesaeeaesaeesaeeaes 5 Figure 2 50 Pin EE E EE EE EE EEE EEE EE AE EEE e EE EEEE EEE 6 Figure 3 Diagram of GXW4004 8 and GXW4024 Display Panel T TABLE OF TABLES GXW40XX User Manual Table 1 Definitions of the GXW Connectors cccscsssesesesesesesssssesescssssscscsesesessssseseeceeessesesescscseseeeseeeseeseeseeeeseeeeeees 6 Table 2 Definitions of the GXW Display Panel 7 Table 3 GXW40XX Software Features cccccssessssssssssssssesesescsssesescsescsesessscsesesescseecseeeseeesescssseseesseseeeeeeeseeeseseeeeeees 9 Table 4 Hardware Specification of GXW40XX series gateways 11 Table 5 Definitions of the GXW Voice Prompts eeecescesecssecssecseecaeecseeeseseaeeseeseeeeeecsecaecsaecaecsaesaaeeaeeeaeeeaeees 12 Table 6 Call Features Table Star 18 Basic Setting Ssp noren aree E RE Eie
42. efault value is 97 Defines payload type for The valid range is between 96 and 127 Default value is 100 Range is from 96 to 127 Default value is 99 Range is from 96 to 127 Default value is 104 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device T 38 Auto Detect by default or Pass Through must use codec PCMU PCMA Default is Callee This decides whether Caller or Callee sends out the re INVITE for T 38 or Fax Pass Through Select either Fixed or Adaptive based on network conditions Select Low Medium or High based on network conditions e High initial 200ms min 40ms max 600ms Note not all vocoders can meet the high requirement e Medium initial 100ms min 20ms max 200ms e initial 50ms min 10ms max 100ms Default is Disabled Other options are Enabled but not forced and Enabled and forced It uses SDP Security Description to exchange key Please refer SDES http www apps ietf org rfc ric4568 html SRTP http www apps ietf org rfc ric3711 html Depends on standard phone type and location Sele
43. efits of VolP technology integrate a traditional phone system into a VolP network and efficiently manage communication costs This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation multi party conferencing and direct IP IP Calling This IP Analog Gateway is very easy to manage and scalable specifically designed to be an easy to use and affordable VoIP solution for the small medium business or enterprise Gateway GXW40XX Overview The new GXW40XX series has a compact and quiet design no fans and offers superb audio quality rich feature functionality strong security protection and good manageability It is auto configurable remotely manageable and scalable The GXW40XX features 4 8 or 24 port FXS interface for analog telephones dual 10M 100Mbps network ports with integrated router PSTN life line in case of power failure and an RS232 serial port except GXW4024 for administration In addition it supports the option of 3 SIP Server profiles caller ID for various countries regions T 38 fax flexible dialing plans security protection SIPS TLS comprehensive voice codec including G 711 a u law G 723 1 G 726 16 24 32 48 bit rates G 729A B E and iLBC Safety Compliance The GXW40XX is compliant with various safety standards including FCC CE Its power adapter is compliant with UL standard Warning use
44. emotely manageable and scalable The GXW4000 series gateways come in three models the GXW 4004 GXW 4008 and GXW4024 each offering superb voice quality traditional telephony functionality easy deployment and 4 8 and 24 FXS ports respectively Each model features flexible dialing plans integrated call routing to support a pure IP network call and an external power supply SOFTWARE FEATURES OVERVIEW e 4 8 or 24 FXS ports e Two 45 ports switched or routed RJ 45 port in GXW4024 e Multiple SIP accounts amp profiles 4 8 configurable through 2 profiles or 24 accounts configurable through 3 profiles e Supports Voice Codecs G711 a u Annex amp 1 G723 1A G726 ADPCM with 16 24 32 40 bit rates G729 A B E iLBC e 1 38 Fax e Comprehensive Dial Plan support for Outgoing calls e G 168 Echo Cancellation e Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC e Supports PSTN PBX analog telephone sets or analog trunks TABLE 3 GXW40XX SOFTWARE FEATURES GXW4004 GXW4008 GXW4024 Telephone Interfaces 4 FXS ports 8 FXS ports 24 FXS ports SIP Provisioning 4 SIP accounts 2 profiles 8 SIP accounts 2 profiles 24 SIP accounts 3 profiles Network Interface Two 2 10M 100 Mbps Two 2 10M 100 Mbps One 10M 100 Mbps LAN RJ 45 45 RJ 45 Number of 4 Concurrent Calls 8 Concurrent Calls 24 Concurrent Calls Concurrent Calls except when using SRTP Voice over P
45. ffix changes is selected the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When Automatic Upgrade is set to Yes Service Provider can use P193 to have the devices periodically check with either Firmware Server or Config Server whenever they are defined This allows the device periodically check whether there is any new changes need to be taken similar to the AntiVirus Software to upgrade the Virus Definition files Screenshot is below Automatic Upgrade No Check every day Check every week Hour of the day 0 23 Day of the week 0 6 If automatic upgrade is enabled service provider can further customize the behavior and distribute server load by setting hour of the day and or day of the week for upgrade Grandstream Networks Inc GXW40XX User Manual Page 39 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VolP service provider FACTORY RESET There are two 2 methods for resetting your unit Reset Button Reset default factory
46. h pitch sounds ONis the period of ringing ON time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Dial tone e Ringback tone Busy Re order tone Confirmation tone Please refer the document below to determine your local call progress tones http www itu int ITU T inr forms files tones 0203 pdf If set to Yes the configuration update via keypad is disabled Disables the voice prompt configuration integrated voice menu will be impossible Default is No If set to Yes accessing Disables the Direct Call function Default is No set to Yes direct IP to IP calling will not be supported Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 26 of 40 Last Updated 01 2012 Lifeline Mode Failover to FXO Gateway FXO Gateway NTP server Syslog Server Syslog Level Primary RADIUS Server Primary RADIUS Auth Port Primary RADIUS Acct Port Primary Radius Server Secret Secondary RADIUS Server andstream Innovative IP Voice amp Video Life line feature ensures user can place receive a PSTN call in an emergency situation 1 If set to Auto in case of power loss or loss of SIP registration the PSTN line will be seamlessly connected to analog phone connected to FXS port 2 If set to
47. ice The current WAN IP address is announced Enter 12 digit new IP address if in Static IP Mode Same as Menu option 02 Same as Menu option 02 Same as Menu option 02 Enter 9 to go to the next selection in the list e PCMU e PCMA e e G 726 09 723 lt lt 03 729 Announces the Mac address of the unit Enter 9 to toggle between enabled and disabled Announces current Firmware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP and HTTP Firmware version information Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 check when pre suffix changes 3 never upgrade Enter the target IP address to make a direct IP call after dial tone See Make a Direct IP Call Applies to GXW4004 GXW4008 User can make internal calls between different ports inside the same GW even without being registered to SIP server By dialing and 7x user can reach colleague connected to port Applies to GXW4024 User can make internal calls between different ports inside the same GW even without being registered to SIP server By dialing and 7xx user can reach colleague connected to port Number of voice mails Enter 9 to reboot the device or Grandstream Networks
48. k on the GXW400X side connected to a legacy PSTN line functions as a pass through jack when the GXW400X loses power or becomes unregistered In this case analog phone connected to FXS port 1 will be directly connected to RJ 11 jack marked as LINE The pass through life line mode enables the user to use the analog phone for PSTN calls directly without using an access code SENDING AND RECEIVING FAX GXW40XX supports fax in two modes 1 T 38 Fax over IP and 2 Fax Pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used If you have problems with sending or receiving Fax toggle the Fax Tone Detection Mode setting SUPPORT RADIUS PROTOCOL GXW40XX supports RADIUS for authentication authorization and billing purposes Primary and secondary RADIUS server configurations are available to provide redundancy to this feature In case Primary Radius server becomes unusable RADIUS requests will be automatically sent to the secondary server When at least one RADUIS server was configured the device will allow users to make phone calls only after authorization from RADIUS server has been received CDR Call Detail Record is also sent to the RADIUS server for billing purposes RAIDUS server can send requests to terminate call
49. lay FXS port LEDs status GXW4024 GRANDSTREAM GXW4024 Display LEDs FXS port status TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power Remains ON when Power is connected and turned ON Ready LED Remains ON after boot up Console Turns ON when Console port is being used LAN LED Indicates LAN or WAN port activity WAN LED Indicates PC or LAN port activity LED 1 24 Indicate status of the respective FXS Ports on the back panel Busy ON Solid Green Available OFF Slow blinking FXS LEDs indicates Voice Mail for that port Grandstream Networks Inc GXW40XX User Manual Page 7 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video NOTE All LED lights display green when ON e Slow blinking of READY WAN and LAN LED together indicates a firmware upgrade or provisioning state e LED POWER READY and WAN lights are ON when device is up and running and successfully registered to the SIP Server e Slow blinking of READY LED indicates that device has not registered with any SIP Service provider Grandstream Networks Inc GXW40XX User Manual Page 8 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video GXW40XX FEATURES The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with leading IP PBXs Softswitches and SIP platforms The GXW4000 series FXS gateway is auto configurable r
50. le to a Denial of Service attack Note This option is not present on GXW4024 If set to Yes user can access the configuration page through the WAN port instead of through the PC port WARNING this configuration is less secure than default option Default is No Note This option is not present on GXW4024 This allows you to change set the MAC address on the WAN interface Note This option is not present on GXW4024 Default is Yes Note This option is not present on GXW4024 Sets the LAN subnet mask Default value is 255 255 255 0 Note This option is not present on GXW4024 Base IP for the LAN port which functions as a Gateway for the subnet Default value is 192 168 2 1 When the device detects WAN IP is conflicting with LAN IP the LAN base IP address will be changed based on the network mask the effective subnet will be increased by 1 For example 192 168 2 1 will be changed to 192 168 3 1 if net mask is 255 255 255 0 Then the device will reboot Note This option is not present on GXW4024 Default is 100 Note This option is not present on GXW4024 Default is 199 Note This option is not present on GXW4024 Value is set in units of hours Default value is 120 hrs 5 Days The time IP address is assigned to the LAN clients Note This option is not present on GXW4024 Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW40XxX or defined in port forwarding Note This option is
51. mber of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process This setting allows user to download a text file containing all the P values of each setting as configured on the unit Note For Security Reasons any Password will not be Downloaded TABLE 10 FXS Ports SETTINGS FXS Port FXS Port Number SIP User ID User account information provided by VoIP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID Password SIP service subscribers account password for GXW40XX to register to SIP servers of ITSP Name Any name to identify this specific user Profile ID Select the corresponding Profile ID 1 2 Grandstream Networks Inc GXW40XX User Manual Page 28 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ndstream Innovative IP Voice amp Video Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number Each incoming call will be routed to first available port in Linear or Circular mode User may configure all ports as members of the same Hunting Group or it may configure different port combinations for more than one Hunting Group For example Ports 1 3 and 5 are members of the same Hunting Group the rest of the ports may have separ
52. minated Session Expiration is the time in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds The minimum session expiration in seconds The default value is 90 seconds If selecting Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If selecting Yes the phone will use session timer even if the remote party does not support this feature Selecting will allow the phone to enable session timer only when the remote party support this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer Default is No If set to Yes device will send an INVITE with audio vocoders upon completition of Fax to continue session in audio only For fax machines that do not send a Disconnect when fax is done This option Enables Disables
53. nable Periodic Inform Interval Connection Request Username Connection Request Password System Ring Cadence Call Progress Tones Lock Keypad Update Disable Voice Prompt Disable Direct IP Call ndstream Innovative IP Voice amp Video For firmware encryption It should be 32 digit in Hexadecimal Representation End user should keep it blank The GXW40XxX series supports SIP over TLS It has built in private key and SSL certificate The user specified SSL certificate used for SIP over TLS is in X 509 format You may also customize the SSL Private Key The user specified SSL private key used for SIP over TLS is in X 509 format Enter SSL Private Key password here User specify the Auto Configuration Server s URL TR 069 protocol User specify the ACS Username User specify the ACS password Default is No If set to YES device will send inform packets to the ACS Frequency that the inform packets will be sent out to the ACS Set a user name for the ACS to connect to this device Set a password for the ACS to connect to this device Configuration option for all FXS ports ring cadence for all incoming calls Syntax c on1 off1 on2 off2 on3 off3 Default is set to c 2000 4000 US standards Using these settings user can configure tone frequencies according to user preference By default the tones are set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable hig
54. nal sent to the analog phone to make it turn the lamp ON upon receiving a Voice mail Check the phone s manual to find out what signal is supported FSK default or Neon Note This is only supported in model GXW4024 ver 4 A or newer Incoming call will stop ringing when not picked up given a specific period of time Default is 20 seconds If call is not answered within this designated time period the call will be forwarded to the next member of a Hunt Group Linear and Circular Linear style will sort the call to the lowest numbered available line this is also called serial hunting Circular style will distribute the calls round robin If a call is assigned to line 1 the next call goes to 2 and the next to 3 The succession throughout each of the lines continues even if one of the previous lines becomes available When the end of the hunt group is reached the hunting starts over at the first line Lines are skipped if they are still busy on a previous call These two hunting styles can be configured from the Profile_x page Default value is 20 seconds In case this feature activated using codes 92 code the call will be forwarded after this preconfigured amount of time Default is 4 seconds Call will be completed within this time interval if no additional key entry occurs Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 32 of 40 Last Updated 01 2012 andstream Innovative IP Voice am
55. ndstream Innovative IP Voice amp Video Grandstream Networks Inc Analog IP Gateway GXW40XX 4 8 or 24 FXS Ports GXW40XX User Manual www grandstream com Firmware Version 1 0 5 10 support grandstream com ream Innovative IP Voice amp Video TABLE OF CONTENTS GXW40XX User Manual WELGOME 4 GATEWAY GX W4OXX OVERVIEW 4 SAFETY COMPLIANCE ya 4 WARRANTY 4 CONNECT YOUR GXW40XX GATEWAY __ ateeacensedacesscecease 5 EQUIPMENT PACKAGING 5 CONNECT THE GXW4OXX 5 FIGURE 1 DIAGRAM OF GXW 4004 8 AND GX W4024 BACK PANEL ccccccccecececececececececececececececececeeeeececeeeeseeeeeeeess 5 FIGURE 2 DIAGRAM OF GX W4004 8 AND GX W4024 DISPLAY PANEL cccccccccecececececececececececececececececeeeeeeseeeeeeeess 7 GXWAOXX 5 sass es bs ecw da aes renee a as ae be eae 9 SOFTWARE FEATURES OVER VIEW 9 HARDWARE SPECIFICATION 11 BASIC OPERATIONS
56. ode can be chosen for the client to look up server The default value is A Record The default setting is Disabled If the phone has an assigned PSTN Number this field should be set to User Phone then User Phone parameter will be attached to the From header in the SIP request to indicate the E 164 number If server supports TEL URI format then this option needs to be selected This parameter controls whether the GXW40XX needs to send REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information is cleared on reboot Default is No set to Yes user can place outgoing calls even when not registered if allowed by Internet Telephone Service Provider but is unable to receive incoming calls Any port member of a Hunting Group that is not registered with a SIP account will be able to place outbound calls using the SIP credentials of the primary Hunting Group port For example Port 1 3 and 5 are members of the same Hunting Group Port 1 is registered with a SIP account Ports 3 and 5 are not registered Ports 3 and 5 will be able to place outbound calls using the SIP account of port 1 even if Outgoing Call without Registration is set to No Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 30 of 40 Last Updated 01 2012 Register Expiration Local SIP port Local RTP Port
57. p Video Early Dial Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5 seconds have elapsed if the user forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct calling Dial Plan Prefix Sets the prefix added to each dialed number Use as Dial Key Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If set to No this key can be included as part of number Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a atleast 2 digits number atleast 2 digits number exclude 3 5 any digit of 3 4 or 5 e 147 any digit 1 4 or 7 f lt 2 011 gt replace digit 2 with 011
58. phone and another VoIP Device to talk to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both GXW40XX and other VoIP Device have public IP addresses or 2 Both GXW40XxX and other VoIP Device on the same LAN using private IP addresses or 3 Both GXW40XX and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ GXW40XX supports two ways to make Direct IP Calling Using IVR 1 Pick up the analog phone then access the voice menu prompt by dial 2 Dial 47 to access the direct IP call menu 3 Enter the IP address using format ex 192 168 0 160 after the dial tone Using Star Code 1 Pick up the analog phone then dial 47 2 Enter the target IP address using same format as above Note NO dial tone will be played between step 1 and 2 Destination ports can be specified by using encoding for followed by the port number Grandstream Networks Inc GXW40XX User Manual Page 13 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video Examples a Ifthe target IP address is 192 168 0 160 the dialing convention is 47 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specifi
59. quential configuration of a multiple Hunting Group FXS Port 1 FXS Port 2 FXS Port 3 FXS Port 4 FXS Port 5 FXS Port 6 FXS Port 7 FXS Port 8 SIP UserlD and Authenticate ID entered Hunting group set to Active SIP UserlD and Authenticate ID entered Hunting Group set to Active SIP UserlD and Authenticate ID left blank Hunting Group set to 1 SIP UserlD and Authenticate ID left blank Hunting group set to 2 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 SIP UserlD and Authenticate ID left blank Hunting Group set to 2 SIP UserlD and Authenticate ID left blank Hunting group set to 1 SIP UserlD and Authenticate ID left blank Hunting Group set to 2 FXS Port 24 SIP UserID and Authenticate ID left blank Hunting Group set to 2 Note A single call directed to the SIP account will NOT result in all ports ringing at the same time They will ring in the hunting group only This feature is applicable to incoming calls only There are two types of hunting groups Linear and Circular Linear style will sort the call to the lowest numbered available line this is also called serial hunting Circular style will distribute the calls round robin If a call is assigned to line 1 the next call goes to 2 and the next to 3 The succession throughout each of the lines continues even if one of the previous lines becomes available When the end of the hunt group is reached the hunting starts over at
60. r Short Haul Loop Mounting Dimension Weight Temperature Humidity Safety Compliance GXW4004 4 FXS Ports 1 RJ45 for LAN 10 100 Base TX Full Duplex 1 45 for 10 100 Full Duplex PSTN fail over port DB9 Serial port Input 50 60Hz 0 3A Max Output 12V DC 1 25A UL certified 2REN Up to 1km on 24 AWG wire Wall mount Desktop 225mm L x 135mm W x 35mm H 0 29 Ibs 3 5 oz 32 104 F 0 40 C 10 90 condensing UL FCC CE 100 240V AC non GXW4008 8 FXS Ports 1 RJ45 for LAN 10 100 Base TX Full Duplex 1 RJ45 for WAN 10 100Base TX Full Duplex PSTN fail over port DB9 Serial port Input 100 240V 50 60Hz 0 3A Max Output 12V DC 1 25A UL certified 2REN Up to 1km on 24 AWG wire Wall mount Desktop 225mm L x 135mm W x 35mm H 0 29 Ibs 3 5 oz 32 104 F 0 40 C 10 90 condensing UL FCC CE AC non ream Innovative IP Voice amp Video GXW4024 24 FXS Ports 1 RJ45 for LAN 10 100 Base TX Full Duplex n a n a Input 100 240V AC 50 60Hz Output 12V DC 5 0A UL certified 2REN Up to 1km on 24 AWG wire Rack Wall mount 445mm L x 269mm 44 5mm H or 1U 6 3 Ibs 2 8 kg 32 104 F 0 40 C 10 90 non condensing W x UL FCC CE C Tick Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 11 of 40 Last Updated 01 2012 BASIC OPERATIO
61. r a sample list of public free STUN servers please refer to http www voip info org wiki STUN This parameter specifies the number of seconds after which a new blank UDP packet will be sent out to the proxy server port in order to have the port stay open and the device remain reachable Default is 20 seconds Use STUN keep alive to detect WAN side network problems If keep alive request does not yield any response for configured number of times the device will restart the TCP IP stack If the STUN server does not respond when the device boots up the feature is disabled Enables GXW40XX to download firmware or configuration file using either the TFTP or HTTP S protocols Grandstream Networks Inc GXW40XX User Manual Page 24 of 40 Firmware 1 0 5 10 Last Updated 01 2012 Via TFTP Server Via HTTP or HTTPS Server Firmware Server Path Config Server Path XML Config File Password HTTP HTTPS User Name HTTP HTTPS Password Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 66 to override server Automatic Upgrade Authenticate Conf File andstream Innovative IP Voice amp Video This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXW40XX retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and then it will start
62. s when run out of pre paid credit The GXW400x will be able to work in VolP billing environment using redundant double server configuration User will be able to configure primary and secondary RADUIS server IP Addresses or FQDNs Once at least one RADUIS server was configured the device will allow users to make phone calls only after permission from RADIUS server has been received In case Primary Radius server becomes unusable secondary will take role of primary and will manage credit recourses in the network Imbedded RADIUS client also supports request generated by Radius server to terminate calls when run out of pre paid credit Grandstream Networks Inc GXW40XX User Manual Page 17 of 40 Firmware 1 0 5 10 Last Updated 01 2012 Ustream Innovative IP Voice amp Video CALL FEATURES GXW40XX supports the traditional telephony features available in PBX as well as additional advanced telephony features TABLE 6 CALL FEATURES TABLE STAR CODE Key Call Features 02 Forcing a Codec per call 027110 PCMU 027111 PCMA 02723 G723 02729 G729 0272616 G726 r16 0272624 G724 r24 0272632 0726 32 0272640 G726 40 027201 03 Disable LEC pe call Dial 03 number No dial tone is played in the middle 16 Enable SRTP 17 Disable SRTP 30 Block CallerID for all config change 31 Send CallerID for all config change 67 Block CallerID per call 82 Send CallerID
63. server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customer s TFTP or HTTP server for further provisioning Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files Grandstream Networks Inc GXW40XX User Manual Page 36 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video The GAPSLITE configuration tool is now free to end users The tool and configuration template are available for download from http www grandstream com support tools Grandstream Networks Inc GXW40XX User Manual Page 37 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP HTTPS The corresponding configuration settings are in the ADVANCED SETTINGS configuration page Firmware Upgrade through TFTP HTTP HTTPS To upgrade via TFTP or HTTP HTTPS the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP HTTP or HTTPS respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP HTTPS server server name can be in either FQDN or IP address format Here are examples of some valid URL firmware mycompany com 6688 Grandstream 1 0 4 2 or 72 172 83 110
64. ss flash to resume call with Caller B NOTE When Attended Transfer fails and A hangs up the GXW40XX will ring back user A to remind A that B is still on the call A can pick up the phone to resume conversation with B 3 WAY CONFERENCING The GXW40XX supports Bellcore style 3 way Conference Instructions for 3 way conference Assuming that call party and B are in conversation A GXW40XX wants to bring in a conference 1 A presses FLASH on the analog phone or Hook Flash for old model phones to get dial tone A dials C s number then or wait for 4 seconds If C answers the call then A presses FLASH to bring B C in the conference If C does not answer the call A can press FLASH back to talk to B If A presses FLASH during conference will be dropped out If A hangs up the conference will be terminated for all three parties when configuration Transfer on Conference is set to No If the configuration is set to Yes A will transfer B to C so that B and C can continue the conversation Dapy HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make receive calls Using this feature all ports active in same Hunting Group will have the same phone number and incoming calls will be distributed in a Linear or Circular manner among the ports active in that Hunting Group The number of hunting groups is limite
65. switch to the new incoming call Also used to switch to a new channel for a new call Pressing pound sign will serve as Re Dial key Grandstream Networks Inc GXW40XX User Manual Page 18 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video CONFIGURATION GUIDE CONFIGURING GXW40XX VIA VOICE PROMPT DHCP MoDE Select voice menu option 01 to enable GXW40XX to use DHCP STATIC MODE Select voice menu option 01 to enable GXW40XxX to use STATIC IP mode then use option 02 03 04 05 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server CONFIGURATION SERVER IP ADDRESS Select voice menu option 14 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 15 to choose firmware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among the following three options 1 always check 2 check when pre suffix changes and 3 never upgrade WAN Port WEB ACCESS Note This option is not present on GXW4024 gateway Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages CONFIGURING GXW40XX WITH WEB BROWSER GXW40XX series gateway has an embedded Web server that allows users to configure the G
66. tended Transfer the Refer To header uses the transferred target s Contact header information Default is No In which case if conference originator hangs up the conference will be terminated When option YES is chosen originator will transfer other parties to each other so that B and C can choose either to continue the conversation or hang up Default is No this will create a Semi Attendant Transfer When set to Yes device can transfer the call upon receiving ring back tone Default is No you can make a Conference by pressing Flash key If set to Yes you need to dial 23 second callee number Default is No If set to Yes the Outbound Proxy will be removed from the route header Default is Yes If set to Yes the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft Default is No If set to yes all incoming SIP messages will be strictly validated according to RFC rules If message does not pass validation process call will be rejected Default is No Check the SIP User ID in Request URI If they don t match the call will be rejected Default is No If incoming SIP message does not match with SIP Server it will be rejected T1 is an estimate of the round trip time between the client and server transactions If the network latency is high select larger value for more reliable usage Maximum retransmission interval for non INVITE requests and INVITE responses
67. the boot process using the existing code image in the Flash memory If a TFTP server is configured and new code image is retrieved the new downloaded image is saved into the Flash memory Note Do NOT interrupt the firmware upgrade process especially the power supply as this will damage the device Depending on the network environment this process may take up to 15 or 20 minutes The URL for the HTTP server used for firmware upgrade and configuration via HTTP Note If Auto Upgrade is set to No GXW40XX will only do HTTP download once at boot up IP address or domain name of firmware server That URL of the server that hosts the firmware release The default server is fm grandstream com gs IP address or domain name of configuration server The server hosts a copy of the configuration file to be installed on the gateway The default server is fm grandstream com gs The password used for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name needed to authenticate withthe HTTP HTTPS server The password needed to authenticate with the HTTP HTTPS server Default is blank If configured GXW40XX will request firmware file with the prefix This setting is useful for Internet Telephone Service Providers End users should keep it blank Default is blank This setting is useful for Internet Telephone Service Providers End users should keep it bl
68. the first line Lines are skipped if they are still busy on a previous call These two hunting styles can be configured from the Profile_x page INTER PORT CALLING In some cases a user may want to make phone calls between the phones connected to multiple ports of the same gateway when it is used as a stand alone unit without the use of a SIP server This feature will also be applicable when the gateway is used with Hunting Groups and is registered to SIP server only with one master number In such cases users still will be able to make inter port calls by using the IVR feature GXW40XX User Manual Firmware 1 0 5 10 Grandstream Networks Inc Page 16 of 40 Last Updated 01 2012 ream Innovative IP Voice amp Video For example on the GX4004 and GXW4008 the user connected to port 1 can reach the user connected to port 3 by dialing and 73 Digit 7 indicated using inter port calling feature digit 3 indicates the port number which should be reached At the same manner the user connected to port 4 can reach the user connected to port 8 by dialing and 78 On the GXW4024 inter port calling is achieved by dialing and 7 plus two extra digits corresponding to the port number For example the user connected to port 1 can be reached by dialing and 701 the user connected to port 24 can be reached by dialing 724 PSTN Pass THROUGH LIFE LINE This feature is only applicable GXW4004 and GXW4008 models The RJ 11 line jac
69. trolled LAN environment if possible For users who do not have a local firmware upgrade server Grandstream provides a NAT friendly TFTP server on the public Internet for firmware upgrade e Grandstream s latest firmware is available http www grandstream com support firmware Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment e Alternatively user can download a free TFTP or HTTP server and conduct local firmware upgrade A free windows version TFTP server is available for download from http support solarwinds net updates New customerFree cfm Our latest official release can be downloaded from http www grandstream com y firmware htm Instructions for local firmware upgrade 1 Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server the GXW40XX device in the same LAN segment Grandstream Networks Inc GXW40XX User Manual Page 38 of 40 Firmware 1 0 5 10 Last Updated 01 2012 ream Innovative IP Voice amp Video 3 TFTP server s security settings should be changed from Receive Only to Transmit Only for the firmware upgrade 4 Configure the Firmware Server Path with the IP address of the PC 5 Update the change and reboot the unit CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP
70. vel negotiated codec INFO level Ethernet link up INFO level 9 SLIC chip exception WARNING and ERROR levels 10 memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GS_LOG device MAC address error code error message Example 19 02 40 38 192 168 1 14 GS 109 00 0b 82 00 a1 be 000 Ethernet link is up IP Address or FQDN of the primary RADIUS Server Primary Radius server authentication port Default value is 1812 Primary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration IP Address or FQDN of the secondary RADIUS Server Grandstream Networks Inc GXW40XX User Manual Firmware 1 0 5 10 Page 27 of 40 Last Updated 01 2012 Secondary RADIUS Auth Port Secondary RADIUS Acct Port Secondary Radius Server Secret RADIUS Timeout RADIUS Reiry Download Device Configuration ndstream Innovative IP Voice amp Video Secondary Radius server authentication port Default value is 1812 Secondary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration Default value is 2 seconds The time between retries the GXW will send Access Request message to RADIUS server in purpose to authenticate it Default value is 3 times Nu

Grandstream Multi Port FXS Gateway GXW400x

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