Supra eKEY® for BlackBerry® Products User Manual
Contents
1. eece gt gt e_eeePPPEp F TXEaEEKEKEEEVVdldeEE EE 31 Chapter 4 24 MLS Listings and Roster eDATA View MLS information on the BlackBerry device with the eDATA section of the eKEY software There are four 4 icons on the eDATA screen e Listings Search and view listings including options to display personal and Hotsheet listings e Roster Search and view the agent roster e Showings View showing acvity for your listings e Profiles Create client profiles and view matching listings Important A subscription to eKEY Professional service is required to view MLS data in the eKEY software Contact your Association MLS to change the subscription Figure 21 eKEY Professional eDATA Screen Ti eKEY Professional Listings Roster Showings Profiles Settings for eKEY Professional There are some settings available only for eKEY Professional subscribers View or change any of the eKEY Professional settings 1 At the main eKEY screen press the Menu button 2 Select Settings 3 Uncheck Download Roster to stop the roster update during the automatic nightly update 4 Uncheck Download Listings to stop the listing update during the automatic nightly update If the BlackBerry has a memory card select the MLS Storage path to save the listing and roster information to a memory card instead of to the BlackBerry device Figure 22 eKEY Professional Settings vig KET Professional eo Settings Basic gi Disable Auto2. At the main eKEY screen press the Menu button 2 3 Select Settings 4 Select the Automatic Update option and checkmark is placed in the box and a star next to it indicates a change will be made upon saving the settings Figure 9 Disabling Automatic Updates em EKEY Professional Settings B DED EE Automatic Update w Audia Feedback Vibrate Feedback kl eKEY Notifications Font Size Medium Professional EZ Download Roster EZ Download Listings MLS Storage Path 5 Press the Menu button 6 Select Save Chapter 2 Updating In addition to the automatic update the first time the eKEY software is opened each day the eKEY software updates and sends detailed information immediately after each key container opening and shackle release 11 Chapter 3 Access iBox Chapter 3 Access iBox This chapter explains how to access and manage iBox devices and gives information on Call Before Showing CBS and accessing cooperating iBox systems In this chapter T NA r gt rrrerrrr oararararaTX r an x k 13 wec md 0 dem E rk karar zaza a aDa DMD 13 Release the Key Container LLUU ULC L LL LLLLLA LEE ELLE ZE 15 Place Listing Keys in the iBOX LLL LELE EEAAEEAAEEE 15 annee KNN bbrbm_m_B_nz_agggggggrrr 16 KOWNO FOU rer ll r oyyy2g2gxnmxxxSrrrrrr o 17 Call Before SHOWING CBS LLULULL LU L LLL LELE EEE EEE 1
3. 5 Select Yes to confirm After confirming the iBox is then deleted from inventory on the eKEY software The iBox is deleted from inventory at SupraWEB during the next eKEY update Figure 18 Delete iBox ayi CKEY Basic Keybox Details 52738381 Program Date 10 09 2008 Battery 91 Keybox Settings Shackle Code i Require CBS Ea O Cory ace Read Activity The iBox stores a showing record each time the key container is released The iBox records the date and time the property was shown and the buyer s agent s name key serial number and phone number View the showings that are stored in an iBox and display them on the BlackBerry by reading the iBox activity Read an iBox 1 Select the Inventory icon from the main eKEY screen Highlight the iBox from the list and press the Menu button Select Read Activity Enter the shackle code for the iBox ae ce yp For an iBox BT or iBox BT LE press up on the bottom of the device to turn on Bluetooth For an classic iBox press the eKEY Fob power button until the green light flashes and point the fob at the iBox After the number of showings in the iBox are displayed select Done to view the showings Select a listed showing to view the detailed information Select the phone number to call the buyer s agent optional Chapter 3 21 Access iBox Figure 19 Keybox Activity and Showing Detail af KEY Basic Keybox Activity Keybox ID 52738381 Date Read 10 09 2
4. LJ m j l Listing Agent Keepers Jenny 000 000 0000 Details Area 1045 City Centr West Status Active Class Residential Bdrs 3 T2 TEN ZIN Chapter 4 30 MLS Listings and Roster From the detailed view of the listing e Click on agent name to bring up agent information from roster e Click on address to view map in Google Maps e Call the listing agent by selecting the agent s phone number e Email the listing to client by pressing the Menu button and then Email Listing e Copy any data in a field by pressing the Menu button and then Copy The data can then be pasted into a message address book memo pad or other application Delete Listings Delete listings off of the BlackBerry device 1 At the main eKEY screen press the Menu button 2 Select Settings 3 Press the Menu button 4 Select Delete Listings Roster The eKEY software provides a roster of the members in your Association Board MLS The roster is updated during the automatic nightly update or during the first SYNC of the day View Roster View the roster 1 Select Roster from the eDATA screen 2 To search for an agent enter part or all of the agent s name or 3 To display the entire roster press Menu and select Get All Figure 33 Roster Search and View oH eKEY Professional Roster Search ap KEY Professional 3 Agents Agent Name Agent Phone JOHNSON MARTINA 303 7928 MARTIN DANTEL 20 3287 0976 Find marti
5. Market Area Select Class 435 of 46969 selected Max 3000 Unselected Area 5 of 347 Condominium a4 University Place a8 Lakewood 65 Manu Hames Vacant Land yStatus 2 of 3 Multi Family Active Contingent Rental yClass 5 of 6 Manu Hames AA Family Rental Fk es Min Price Max Price bane 6 Set the price range 7 On the Market Area screen to see the criteria in list view instead of on the same line click one of the criteria selected Chapter 4 26 MLS Listings and Roster Figure 24 Market Area List View af CKEY Professional Market Area 435 of 46969 selected Max 3000 Area 5 of 347 a4 University Place a8 Lakewood 65 Parkland 1045 City Centr West C status 2 of 3 Contingent Note A star 7 indicates a change to the market area that hasn t been saved yet 8 Press the Menu button 9 Select Save 10 Enter your 4 digit PIN code to save the market area 11 When prompted update the listings on the BlackBerry device Note There is a maximum number of listings to select for the market area depending on the BlackBerry device used If over this limit saving to the market area is not possible Update Listings Once the market area the listings and roster are updated each night during the automatic update see Chapter 2 Updating Manually update the listing and roster 1 Select eDATA from the eKEY Home screen 2 Press the Menu button Figure 25 Update
6. Supra eKEY for BlackBerry Products User Manual Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service Copyright 2013 United Technologies Corporation All rights reserved 10102184P1 03 October 2013 The information in this document is subject to change without notice United Technologies Corporation UTC assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra and eKEY are registered trademarks of United Technologies Corporation Bluetooth and the Bluetooth logo are trademarks of Bluetooth SIG BlackBerry and the BlackBerry logo are registered trademarks of Research in Motion RIM Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest p
7. Access if set to timed access can adjust hours for weekdays Saturdays and Sundays Listing Information Information about the listing update the Listing ID when placing an iBox on a listing Business card Listing agent s business card information displayed to eKEY users when they open the iBox iBox BT or iBox BT LE Agent Note Notes to the buyer s agent displayed to ActiveKEY and eKEY users when they open the iBox iBox BT or iBox BT LE Listing Flyer Features or information about the listing displayed to eKEY users when they open the iBox iBox BT or iBox BT LE Chapter 4 23 MLS Listings and Roster Chapter 4 MLS Listings and Roster This chapter explains how to set up the market area search and view listings create saved searches and search and view the agent roster In this chapter DATA aa occ HH r r rrr ear eee 24 Settings for eKEY Professional ccccccccsceccesccnsccseecsusesuceansessusesaaes 24 bola DN DD E rz 23 PEIE EE a rrr XX eso at nace eee eee ee 25 PARGIS INS r eee nee ee eee eee eee 26 SC SINGS aa eis ae wee E HE HNDMMM M MMMMnDnD RDDMRTDTE 27 Zaza Ezma DMMMMR MVMDRMMVMMNRNRNNnN N N ND HNH DZ e o_mgI Id2EdUOo MDM E 29 Delete SHAG S LLLLLLL LELE EEE EK KK KK 30 na xe em EEEE E aR EEEE 30 Va g S e ae o oeoe e _ a r r kb 30 Delete TOSI OM LLLLLLLL LELE EEE EEE KK KEK KK KK KEK KK KAKE KA 31 awel cr gt gt
8. is a cooperating agreement in place Show listings in a cooperating area e The eKEY software must be programmed to allow access to iBox devices in cooperating areas e The cooperating Association MLS must give permission to update the eKEY for their area Your Association MLS can give permission to access cooperating areas into your eKEY software Once the programming has been added to your eKEY software contact the cooperating Association MLS to receive permission to update your eKEY software for their system After both steps are completed and when the eKEY software does an automatic update it will update the primary system and the cooperating system If a manual update is performed to the eKEY software by entering an update code first update the primary Association MLS and then update the cooperating areas Chapter 3 18 Access iBox Release the Shackle Each iBox model has a four digit shackle code that is used to release the shackle for placing it at a listing or removing it from a listing Release the shackle on an iBox Note a a Sy For an iBox BT and iBox BT LE press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand Then pull up on the shackle to remove it completely from the iBox device For a classic iBox the shackle pops open To remove the shackle completely perform steps 1 6 while providing upward pressure on the shackle Select the Open Shackle icon from t
9. is not required to access the iBox BT or the iBox BT LE In addition the iBox BT LE uses a low energy battery Requirements eKEY compatible BlackBerry smartphone or tablet to see which BlackBerry devices are supported go to www supraekey com or click here BlackBerry OS version 4 5 or newer the BlackBerry 10 is not supported at this time BlackBerry data plan with Internet service Supra eKEY Fob for accessing the classic iBox devices which use infrared Supra eKEY Application Software The eKEY application allows the user to Obtain the listing keys from an iBox Open the shackle on a iBox to place it on a listing or remove it from a listing Manage and view the iBox inventory and change iBox settings Read an iBox to view showing history View showing notices and messages View MLS and roster information only for eKEY Professional subscribers There are four 4 icons on the eKEY Home screen Figure 1 Obtain Key Obtain listing keys from an iBox Open Shackle Open the shackle on an iBox Inventory Manage and view iBox inventory change settings in an iBox and view showing information from an iBox Read eDATA MLS information for eKEY Professional subscribers and includes listing detailed showing agent roster and profile information eKEY Home Screen ay KEY Basic Home UY Obtain Key Open Shackle li ie Inventory eDAT A Chapter 1 3 Introduction Figure 2 eKEY Professional Home Screen rs eK
10. 008 10 02 AM Agent Name Date af KEY Basic Showing Detail Date 11 24 2008 O2 27 PM Agent ANDERSON TRACI ANDERSONTRACI 10 09 2008 09 50 UU Kaye Houk 1o 14 2007 OF 11 F Kaye Houk ogir 200r O1 21 kaye Houk Ogi 72007 11 31 A kaye Houk Ogia SI 064A View Showing Activity After an iBox has been read the showing activity is stored in the iBox and can be viewed at any time View showing activity 1 Select the Inventory icon from the main eKEY screen and a list of the iBox devices in inventory displays 2 Select the iBox from the list Press the Menu button Select View Activity Delete Showing Activity Delete an iBox showing activity stored in the BlackBerry 1 Select the eKEY icon to open the eKEY application Select Inventory Select the iBox from the list Select the BlackBerry Menu Select Delete eo O oe a IN Select Yes Change iBox Settings To change the settings of an iBox that is in inventory the iBox is required to be present to save the new settings to it see Table 1 iBox Settings and Description on page 22 for settings The old shackle code is required to change the shackle code 1 Select the Inventory icon from the main eKEY screen and a list of the iBox devices in inventory displays 2 Select an iBox and press the trackpad or Enter key to view the iBox s settings Note If the iBox is not in inventory see Add an iBox to Inventory on page 19 3 Select the field to chan
11. 7 E0100 2 E111 110 EAE E E _ _ _c_ccaow ommmm a mm 17 Release the Shackle LULLU L L LLLLL LELE 18 IBOX JI V OF scission sar insannin E k l u Kak ka aa Sa Wada n 19 View iBox Inventory and Detail Information 19 Add an iBox to Inventory LE LULULLLELLLL ELLE EEE EEE EKA 19 Delete an iBox from Inventory LLUL LULLLLLLL ELLE EEE 20 PIO FGI zee E mr mr r mmmmxxzgeererrrrmmmm 20 View Showing ActiV y s si zina iu clxeiuusakut nauu cusi 0a c j k c c 21 Delete SHOWING Activity LULLU L L UWLL ELLE EEE 21 Change iBox Settings ccccccccccccccscccnecceeeeceueesuceseuceseessueessneeseeenaaes 21 12 Chapter 3 13 Access iBox IBOX The eKEY software application allows access to the classic iBox iBox BT and iBox BT LE to e release the key container e release the shackle e change the iBox settings e read the showing history stored in an iBox Figure 10 Supra iBox Devices Shackle Bluetooth signal Infrared lens iBox BT LE iBox BT Classic iBox The iBox BT LE and iBox BT communicate with BlackBerry devices using Bluetooth technology Press up on the bottom of the iBox BT LE to turn on Bluetooth and begin an operation The classic iBox communicates using infrared technology The Supra eKEY Fob is required to access the classic iBox with BlackBerry devi
12. EY Professional aN eKEY Professional Home Obtain Key _ Obtain Key Open Shackle Listings Rooster Inventory Showings Profiles The eKEY software connects regularly to the Supra network using the BlackBerry device s cellular Internet service or Wi Fi connection During the first eSYNC of each day the eKEY software sends showing data to the Supra network updates the eKEY to access the iBox and receives messages and showing notifications In addition for eKEY Professional subscribers the MLS listing and roster data are updated Supra eKEY Fob The Supra eKEY Fob is a device used to translate the Bluetooth signal from the BlackBerry device to an infrared signal that can be recognized by the iBox For more fob pairing information view the eKEY Fob Instructions packaged with the fob or follow the manufacturer s pairing instructions for the specific BlackBerry device SupraWEB SupraWEB is the agent website available at www supraekey com to go and e Obtain an update code for the eKEY e Identify the name of a keyholder by key serial number e Manage the iBox inventory and listing information e View email and schedule activity reports e View and send showing feedback e Manage billing e Change the PIN code e Setup the market area eKEY Professional subscribers e Obtain an authorization code to install the eKEY software To access SupraWEB from the BlackBerry device open the eKEY application and select the SupraWEB icon KI
13. ISTING S d4s 4444 x5kx54 k5 24k bena k rect haiei est ba b ke k amas s sol nek b bkeub alek k h b nan c b bi 26 wele l 1 g vr ee rr eee me ee eee 27 IN IS OIG E A A AE AE A A A A E I E AE E T 29 Delete Listings E Ek kK kaka kK ka kK k kk K kk K kk kk kk bk k kk a aa 30 Ghapter 5 Ghapter 6 KDN l er l erer E om 30 r aa npnnnppnpnp ph no oD DnDnrrrroe ea_ r ee r e pp l b rmmn 30 Deele RO CG Mg ke eAa o o oOoOOr rrr r lr 31 El ONIE ss ne ae aya b ye este dey E wea wak Aran dha k j wr Kad beq salar kad d 31 Showing Activity 4 kk kaka kk kk k Ak kA AKA KAKA KA KK RR KK KK A KA 33 Showing tA kl MEM Dl orara ar r vv 34 VOCERO we b k en ae enter er Neer ll eee ren Pee nearest eee were Cree ene eee emir ete 34 Showing Notifications ANd MeSSA80 S i kk kk kk KK KAKA KK YA 34 Showings Activity on BlackBerry Dev CeS AE kk K k kO 35 Disable eKEY Showing Notifications iu kk ke 35 Update Listing ID s isi 4554555545455554 a an k nek k i han nee kan bexe di n 2 nun na hey anine zaye s k lewa ba 35 Support and Troubleshooting ccceccceeeeeeseeeeeeeeeeeeneseneeenees 36 SUPPO SEES MEME E a E Ma EE E E 37 Tann ED a zzgcpo p rrlrlrlww_wg_ lt _ r zl T Caleta 37 eKEY Serial NumbDer u kk kk kk kaka kk kk k
14. MLS Data Manually ey KEY Professional eDATA Showings H Listings Rooster 3 Select Update MLS Data Important The listings are pulled from the MLS to the Supra network daily Updating the listings and roster more than once a day in the eKEY software is not necessary Chapter 4 27 MLS Listings and Roster Search Listings The listings delivered to the BlackBerry device are defined when the market area is set up To view listings select Listings from the eDATA screen From this screen search by address search by MLS ID e display all listings e display personal listings e display Hotsheet listings e use the advanced search to select specific criteria for a search Figure 26 Listing Search rev eKEY Professional Listing Search Personal Listings ilete address to Hotsheet Listings available Address Search To search for listings by address enter part or all of the listing address and select Street Address Press the trackpad or press Enter to perform the search Figure 27 Address Search Ti eKEY Professional Ti eKEY Professional Listing Search 4 Listings Find eirg Area Address ST Street Address 149 217 Elm St A 2 79 0 Listing ID 149 219 Elm St 229 A 149 2508 Helm St A 319 950 Enter partial or complete address to AQ 317 Elm St 219 479 000 search 2340 listings available Chapter 4 28 MLS Listings and Roster MLS ID Search To search for listings by ML
15. S ID enter the listing ID and select Listing ID Press the trackpad or press Enter to perform the search Figure 28 MLS ID Search af KEY Professional Listing Search Find 26101639 Street Address Listing ID Enter exact Listing ID to search 2340 listings avallable All listings in your market area To display all listings in the se market area press the Menu button and select Get All Hotsheet listings The Hotsheet displays new listings or listings that have had a chance to their price or status in the last three 3 days To display listings in the configured market area on the Hotsheet press the Menu button and select Hotsheet Listings Hotsheet listings are displayed in bold and in the listing view shows whether it s a new listing a new status or a new price Figure 29 Hotsheet New Price af CKEY Professional MLS 26005701 769 900 1107 Nw Send St Vancouver 98663 NEW PRICE Listing Agent Anderson Brad 200 387 0976 Details Area 1045 City Centr West Status Active Cll of 285 Personal listings Personal listings are listings assigned to the keyholder To display personal listings within the configured market area press the Menu button and select Personal Advanced search Using the Advanced Search option view specific listings in the market area To do an Advanced Search of the listings press the Menu button and select Advanced Search and the search criteria is listed Select the fiel
16. anananannnDDmmnmmnnmnmMepeBHHuHuEHEHEnn 2 PoGUrOMON S garr a a EEE EE 2 Supra eKEY Application Software EL L L L L LW LELE 2 SUNA CRE Y F OD _eaaan e e e o D o rsrwwwawrwr _rncrbr_r 3 SUW o e nrner_ dl eee F _aoooma ahopopp aa5aEMZ M PpU23pIa9 e 3 k_ t r gt gt _ _ em rrrrrrXrX w rewewe em 3 SCE ss yen kendin beka eki n a xua v an anci eka b Wla kan dire ya ba vk ek ke BAV A WEN MM 4 Instal CI VOW AO t sin sin i andin ah k yan scenes WAW NA wah WA RivaN a vann DAW N sa n 4 Area EY cttgns tate anno cad siediea E cease ones E EI REEN 5 seyran a LAL o wgooxososo o onrpprrrrr J2 5 CUSTOMIZE FONE SIZE ass ciey k la i a k Weha wal ke ne l wa b e ny n niya Mar Disk klar 6 Audio and Vibrate SettingsS LULLLLLLLLL LELE EEEEZE 6 Chapter 1 2 Introduction eKEY Overview The eKEY application software allows the BlackBerry phone or tablet to access a Supra iBox placed at real estate listings There are three 3 different versions of the iBox that may be placed on listings depending upon the Multiple Listing Service MLS Association or Board The classic iBox the original Supra iBox reads an infrared signal only To access an iBox using infrared the Supra eKEY Fob is required The iBox BT and iBox BT LE read infrared and Bluetooth signals The fob
17. ation 2 Select Activate eKEY 3 Follow the onscreen prompts and enter the 30 digit Authorization code and press Enter The eKEY app will use the BlackBerry device to connect authorize and update the eKEY app to access iBox devices Figure 4 Authorize eKEY Screen ayi CKEY Authorize Key Your eKEY needs to be authorized Enter an Authorization Code Customize PIN Customize the PIN code to use with the eKEY software Customize the PIN 1 Using a computer navigate to www supraekey com 2 Select SupraWEB Login for Real Estate Agents 3 Enter the user ID and password and select Login Note To register for a single sign on SSO user ID and password click the Register button to register for a login 4 Select Change PIN in the QUICK LINKS section see figure 4 5 Chapter 1 Introduction Figure 5 Change PIN Code Screen Change Your PIN Code Your PIN gives you secure access to Supra keyboxes Please memorize your PIN or keep it in a safe place Your PIN must be 4 numeric digits Change PIN Code Current PIN New PIN Confirm New PIN Save Cancel Enter the current PIN code Enter the new PIN code and re enter to confirm Select Save Verify cell data coverage On the BlackBerry device from the main eKEY screen press the Menu button MON 2 0 Select Update Key to have the new PIN code delivered to the eKEY software Customize Font Size The font size in the eKEY software can
18. be customized 1 Atthe main eKEY screen press the Menu button Select Settings Select the font size and choose small medium or large The font size is changed after the settings is saved and the eKEY software exited and reopened Press the Menu button Select Save Select Yes to exit the eKEY software Audio and Vibrate Settings The eKEY software uses several audio tones along with messages on the screen to communicate the status of iBox operations and alerts the BlackBerry device when a new showing or message is received If an error occurs the BlackBerry will vibrate and sound a buzz tone The audio tones in the eKEY software can be disabled Disabling the audio feedback in the eKEY software does not affect other BlackBerry applications 6 Chapter 1 T Introduction Disable the audio tones in the eKEY software 1 At the main eKEY screen press the Menu button 2 Select Settings 3 Select the Disable Audio Feedback option and a checkmark is placed in the box and a star next to it indicates a change will be made upon saving the settings Press the Menu button Select Save Figure 6 Disable Audio Feedback en CKEY Basic Settings Authorization C EEG Chapter 2 8 Updating Chapter 2 Updating This chapter explains how to update the eKEY software In this chapter Update Overvi W u uEEkakkakkan kaka nn ka xa anka naa aka naa naa anka nanan nn nana nn aa a n 9 Mana bee zwwr m
19. ces The fob translates the Bluetooth signal from the BlackBerry device into an infrared signal that can be understood by the classic iBox The distance between the fob and the infrared lens on the iBox should be less than a foot Direct sunlight can interfere with the infrared communication and shading the area between the fob and the iBox may be required Supra eKEY Fob The eKEY application uses the eKEY Fob as a Bluetooth to infrared translator to communicate with classic iBox devices Some BlackBerry devices may require pairing with the fob The first time the fob is used a numeric passkey may be required depending on the BlackBerry model The numeric passkey is 0000 four zeros To use the eKEY fob start the procedure on the BlackBerry When the software prompts power on the eKEY fob by pressing the power button until the green light flashes When the green light flashes point the eKEY fob at the infrared lens on the iBox Chapter 3 14 Access iBox Figure 11 Supra eKEY Fob Pair the fob with BlackBerry devices Experiences may vary depending on the model and OS of the BlackBerry device Read and follow the BlackBerry manufacturer s instructions on How to Pair Devices for specific information 1 Open the eKEY application Select the BlackBerry Menu button Select Bluetooth Settings Verify the Bluetooth is on and discoverable For some models select Add New Device and pick Search Turn on the fob Select the fob nam
20. ds to search by and enter the information Chapter 4 29 MLS Listings and Roster A checkmark is shown next to each field when you have entered search criteria for it To clear the search criteria specified press the Menu button and Clear All or highlight the item and press Menu and Clear to clear that item Once all of the search criteria is entered scroll to the bottom and select Search to view the matching listings Figure 31 Advanced Listing SearchO0 af KEY Professional Advanced Listing Search Select search criteria rev eKEY Professional Advanced Listing Search Select search criteria Status Status Active Price 200 000 300 000 Class Residential Bdrs 3 min Bths City Style SUPE Search search View Listings Listings that match the search criteria are displayed in a list view The listings are sorted by price in ascending order Hotsheet listings are displayed in bold Figure 31 Listing Search Results af KEY Professional a7 Listings Area Address 21654 14th Ave S5 A 225 000 220 4th Ave NE A 225 000 656 114th St CEE A 239 950 21654 14th Ave S A 247 500 719 14th St SW A 259 950 5302 24th Ave NWA 269 000 8312 104th St Sw A 269 950 To view details about a specific listing select the listing Figure 32 Listing Detail View ap CKEY Professional N iH amp MLS 26083450 219 900 MLS 26083450 219 900 isis NW Sard St mm 3 Click or ef for options ran pea qu alen m J
21. e to pair example SUPRA 7FFE Enter 0000 four zeros as the pairing passkey if required oot So S amp S S Figure 12 Pair Bluetooth for eKEY Fob Bluetooth LE C HAN Bluetooth Discoverable Yes v Paired Devices Add New Device Surpa 7FFE Use the fob Tip The distance should be less than a foot between the fob and the iBox to communicate Direct sunlight can interfere with infrared communication If required shade the area between the fob and iBox when they are communicating 1 Start an eKEY operation Obtain Key or Open Shackle 2 Enter 0000 four zeros as the pairing passkey if required 3 When the eKEY software prompts press the power button until the green light flashes to power on the eKEY Fob 4 Point the fob at the infrared lens on the iBox Chapter 3 15 Access iBox Release the Key Container Release the key container on an iBox device 1 Select the Obtain Key icon from the main eKEY screen 2 Enter your PIN code 3 Ifthe iBox requires an additional Call Before Showing CBS code check the CBS Required box and enter the CBS code for the iBox see Call Before Showing CBS on page 17 Figure 13 Obtain Key i eKEY Basic Home a Obtain Key Enter PIM code gi CBS Required na Inventor eDAT A Press the trackpad or press Enter For an iBox BT or iBox BT LE using Bluetooth press up on the bottom of the iBox device to turn on Bluet
22. eeeeeeeseceeeeeaeeeeeeseeeeeeeeseeeeeessaeeeesaaeeeeeseeeeessaaeeeessaees 17 Release the Shackle cccccsssccccssseccccesseeecceesceecceusececseegececsuegeeesseeeeesseueesessesseneeas 18 IBOX lal n li nel a A DE N NM N ERE A 19 View iBox Inventory and Detail Information iii ke 19 Add an IBOX to IV TO yy ix sinne n a ala s r b e e ink ia D R n k e D 19 Delete an iBox from Inventory ii kk kk kk kk K k kK KAK kK K YA 20 at e Ltd gt gt p _ _ _wm_ m m rr ry rrr 20 View Showing Activity y axi la isuakk dan lkak alika l kas kulak ka d ya a iskia ka Ranas ad kak dal d k yda Wk 21 Delete SHOWING AC MILV s ynniaiebiyani bakin nia a bbinn ab R binan E b z d n k h K k b B bbe n du WE 21 Change iBox Settings kk kk kk kk K k kK KK KAK KK KK KK KK KA 21 Chapter 4 MLS Listings and Roster cccccsccceseeeseeeeneeeeeeseeseeeseneseeeseeees 23 ED AL aia ating etc cre yn Yaaa ek ra a anal sar kw aw a re Y kab a n serik Ve bla k b te ke a kin K ra Neken ka wir ew can k n bar k 24 Settings for eKEY Professional cccccssssceccessececceesecceceesceeeceueeeessesseeessseeessaaaeees 24 E CUM lsa kaka rk ken ku ek ecm mis bee ayar wx uk kG rara Kara Ha arek eo a e ar Ak ce RIKA WORK EE AE 25 PANG CH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHDDa a HHHHnmKbmTt 25 Update L
23. equired to login to the KIM website and Support will ask for it if you call Find the eKEY serial number 1 From the main eKEY screen press the Menu button 2 Select About to display the eKEY serial number Chapter 6 38 Support and Troubleshooting Figure 37 eKEY Serial Number aw KEY Professional About eKEY Field Support Version 4 6 2 989 Key Serial 5005795 Copyright c United Technologies Corporation 2012 eKEY Software Updates Check for an updated version of the eKEY software 1 2 3 4 From the main eKEY screen press the Menu button Select About Press the Menu trackpad Select Check for Updates
24. for the profile 4 Enter the search criteria Tip To clear any search criteria entered press the Menu button and Clear All to clear all the search criteria and start over or Clear lt field gt to clear a particular field Chapter 4 32 MLS Listings and Roster Figure 35 Enter Profile Criteria ap GKEY Professional Julie Anderson Select search criteria Siisifeee Active Price 200 000 250 000 Class Residential Bdrs 3 min Bths 2 0 min City Style Sq Ft 1200 mini h E 5 Enter a note at the bottom of the search criteria page if desired 6 Once all the search criteria has been entered select Save Search for listings that match a profile 1 Select Profiles from the eDATA screen and the list of profiles created is displayed 2 Select the profile from the list of profiles 3 The listings in the market area that match the profile criteria entered are displayed Figure 36 List of Saved Profiles af EKEY Professional 3 Profiles Name Date a bedroams min O2 10 09 04 09 PM Julie Anderson O2 10 09 04 23 PM Lots under 200K 02 10 09 04 26 PM Edit a profile 1 Select Profiles from the eDATA screen and the list of profiles created is displayed 2 Select the profile to edit 3 Press the Menu button and select Edit 4 Make any changes to the criteria and select Save Delete a profile 1 Select Profiles from the eDATA screen and the list of profiles created is displayed 2 Select the
25. ge and then update the information Note A star indicates a change to the settings that hasn t been saved yet Figure 20 Change iBox Settings Chapter 3 22 Access iBox af KEY Basic Keybox Details 52738381 Program Date 10 09 2008 Battery 91 Keybox Settings ewar le Code g Require CBS ga Require Feedback meaQowing Hours 24 H Listing Information ID 262553 Date 12 31 1969 a To change the shackle code press the trackpad or Enter key on the shackle code and enter the new shackle code and then enter it again to confirm b To customize showing hours press the trackpad or Enter key on Showing Hours and select Timed Then press the trackpad or Enter key on the hours to adjust and scroll to select the desired time Ni 29 oY X Press the Menu button Select Program to save the settings Enter the old shackle code of the iBox For an iBox BT or iBox BT LE press up on the bottom of the device to turn on Bluetooth For an classic iBox press the eKEY Fob power button until the green light flashes and point the fob at the iBox Once the programming has completed the screen will show the updated values Table 1 iBox Settings and Description Setting Description Shackle code Code used to release the shackle on the iBox Require CBS Turn on to require a CBS code be entered to open the iBox Require Feedback Prompt for feedback after a showing Showing Hours Toggle between 24 Hour and Timed
26. he main eKEY screen Enter the shackle code Select a Reason and press the trackpad or Enter Uncheck the Add to Inventory box if desired Press up on the bottom of the iBox BT or iBox BT LE to turn it on For an classic iBox press the eKEY Fob power button until the green light flashes and point it at the iBox For an iBox BT or iBox BT LE secure the bottom of the device with one hand while pushing down on the shackle with the other hand Then pull up on the shackle to remove it completely from the iBox BT iBox BT LE For a classic iBox the shackle pops open To remove the shackle completely repeat steps the above steps 1 4 while providing upward pressure on the shackle Figure 16 Open Shackle T 8 9 10 an CKEY Professional Home Open Shackle A Fan Enter shackle code 4 J Add keybox to inventory E na nventory eDATA After success select the Bluetooth List button Select the SUPRA KEYBOX Select Delete Device and Delete Press the back button and Done When the shackle is released the iBox device is automatically added to the inventory unless the Add to Inventory box is unchecked The Keybox Details screen displays and the settings can be edited in the iBox Immediately after releasing the shackle the eKEY software connects to the network and sends the current inventory information about the iBox see iBox Inventory on the next page Chapter 3 19 Access iBox iBox Inventory To view the iBo
27. iMvoice The Keybox Information Manager KIM is the Supra network that maintains the key and iBox data Call KIMvoice at 888 968 4032 to use the automated voice access system Chapter 1 4 Introduction eKEY Setup This section explains how to install and authorize the eKEY application software After the software is installed the eKEY icon is shown in the list of applications on the BlackBerry device On some devices the eKEY icon is placed in the Applications or Downloads folder If the eKEY application is opened in the landscape view available in some BlackBerry models some icons may not be visible To prevent this from happening open the eKEY application in portrait mode Note Some BlackBerry touchscreen devices select items by tapping right on the screen instead of with the use of a trackpad To display the virtual keyboard press the Menu button and select Show KeyBoard Install eKEY Software Internet access and an internet data plan on the BlackBerry are required to install and use the eKEY software For devices with Operating System OS 4 5 and later open the BlackBerry World and search for the Supra eKEY application Please note that BlackBerry 10 is not supported at this time For devices earlier than OS 4 5 use the browser on the BlackBerry device to navigate to www ekeymobile com to install the eKEY application Install the eKEY software on a BlackBerry device OS 4 5 and later 1 On the BlackBerry device selec
28. ication Software kELL Ek K k AKA KK KK KA 2 Te EKE VO ses accep space cso e e eee 3 wi sn NL SP ND Nr r Sel er ee ee ee Tm 3 BUI e HD A E E r r dd 3 ees te hhrhrhr a r ra ra a ard mm 4 Install EKEY Software cccccccseecceeceeeeeeeeeeeeeeeeeeeeeeseeeeeeeseaeeeeeeseeeeeeeaeeseeesaeeeeeesneeeeeas 4 Authorize eKEY kh illl tes ieitayen questa neatiacssshostennbiyetiaheanetinedniaveleisel kK kK kk kk a kk a a 5 Customize FIN ospis iE E pp rp zzy 5 Customize FONO aac eect ai E E SE mm 6 Audio and Vibrate Settings iu kk kk K k kk K KK KK KAK KA KK KA 6 CHapDl r 2 Upda O s y k len nan ee a kl k n sk nl A AW KA HAA At N 8 Update O v 6 TV S WW xx s sa vette sakal sakal kec sin wla nes k rk ka s kk kh n ca k ku ale ak Ml ka d ked la ewk ker ni bke Sak a 9 PI Al e sasaa e E r A 9 Automatic Update l kk K k kK K k kk KK KAK KK K KAK kK KK KK KK KK kK kK KK 10 Chaplers ACCESS OX iiics 12 ON a E E E MN 13 ST WE ET FOD ne a a 13 Release the Key Container ccccccccccceseeceeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeesseeeeeesaeeeeenaeeeeeeas 15 Placing Listing Keys in the IBOX ccccsscccsssececeseeeceseceeseeesseeeeseuecessuesenseesenseeeeneas 15 OCOD AC DAN E E 16 ROWNO COUT eee eee ee nee E ee eee eee nee rrr 17 Cooperating ccccceeecccceeeeeeeeceeeeeeee
29. ing an update code Obtain an update code from SupraWEB 1 Go to www supraekey com and select SupraWEB Login for Real Estate Agents 2 Enter the user ID and password and select Login 3 Select the Update Code link under QUICK LINKS section and the update code displays Note For setup purposes only the first login requires the key serial number user ID and association or MLS name Chapter 2 10 Updating Obtain an update code from KIMvoice 1 Call KIM at 1 888 968 4032 2 Enter the eKEY serial number and PIN code into the BlackBerry followed by the sign 3 Press 1 on the phone for an update code Enter the update code into the eKEY software 1 Open the eKEY application 2 Atthe main eKEY screen press the Menu button 3 Select Emergency Update 4 Enter the update code and press the trackpad or Enter key Figure 8 Enter Update Code ey CKEY Professional ey KEY Professional Home Obtain Key MEA A Enter update code Obtain Key ipen Shackle ha TES 0746866019 Inventor The number of consecutive update codes Is limited Once the update code limit is reached perform a wireless update before any additional update codes are requested Automatic Update Uncheck the Automatic Key Update box to turn off the automatic update If the automatic key update is disabled manually update the eKEY software before going out to a listing Disable the automatic key update 1 Open the eKEY application
30. k Ak KA KA k KA KA kk kk k kk A a a a 37 eKEY Software Updates kk k k kk k K k K KK KK KK KK A 38 Preface This Supra eKEY BlackBerry Products User Manual includes an overview of the Supra eKEY application software and detailed instructions explaining e how to set up the eKEY application software e how to update the eKEY app to access an iBox e how to access an iBox e how to view MLS listing and roster data e how to view showing activity There is information describing how to contact technical support For specific information about a BlackBerry device refer to the documentation that was provided with the smartphone or tablet For additional information on using the Supra eKEY software visit and select the Customer Support link The following conventions are used in this document Menu items and buttons Emphasis of an instruction or point special terms esse Safety Terms and Symbols Th rms m rin this manual CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings identify conditions or practices that could result in serious personal injury or loss of life Chapter 1 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY application software and explains how to set it up on the BlackBerry device In this chapter eKEY OvervieW r_ o ooe_eaaeaao aaannan
31. ledge the Key Not to i destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so or ii provide or otherwise make available the software or any part or copies thereof to any third party To notify your Organization or UTC within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Table of Contents au n aac gene ae eee Xx gt e eeoooe pe _ r _ V n V Safety Terms and SymDolS kk kk KK k kK K KK KK KK V GRhapler di Lg os ea Ol si si kik een erence ener kaba a dan Ana k akan wa k n kan 1 OKEY OVEIVIOW E Ea EE MED E a N a a yay 2 SNN INS Tv o o a r rarard rr EE 2 Supra eKEY Appl
32. matic Key Update gi Disable eKEY Notifications gi Disable Audio Feedback g Enable Training Mode Font Size Small Professional E Download Roster E Download Listings MLS Storage Path Device 9 3MB Chapter 4 25 MLS Listings and Roster Listings With eKEY Professional service view MLS listings on the BlackBerry device The listing information is downloaded to the BlackBerry the next time the eKEY application is opened once per day Market Area The market area determines which listings are downloaded and viewable on the BlackBerry Define the market area first then view listings on the device Change the market area as often as needed If the market area is not set up after the Listings icon is selected a prompt to configure the market area will display Important Active cellular data coverage is required to define the market area and download listings Once the listings are downloaded cell or data coverage is not required to view them Tip Select only listings in areas you show in for your market area to speed up listing searches and updates Set up the market area 1 Select eDATA from the eKEY Home screen 2 Press the Menu button 3 Select Configure Market Area 4 Select at least one 1 Area Class and Status is required to configure the market ares the Price range is optional 5 Select Save on the bottom of each screen Figure 23 Configure Market Area Ti eKEY Professional rev eKEY Professional
33. ner into the bottom of the iBox and push up until it closes Figure 14 Key Container Feedback If the iBox is set to ask for feedback after a listing is shown a feedback alert screen is displayed after the key container is opened This gives an opportunity to provide feedback about the showing to the listing agent If Ignore is selected no feedback is sent to the listing agent Select Leave Feedback to enter feedback information to send to the listing agent For example select where you heard about the listing the level of interest in the property whether the listing price is within the buyer s range and enter any notes about the showing Figure 15 Enter Feedback oH eKEY Basic Feedback Keybox ID 527383481 Date 10 15 2008 03 08 PM The feedback is delivered to the Supra network the next time your eKEY software updates The listing agent can view the feedback at SupraWEB Only the listing agent can activate or deactivate the feedback setting in an iBox see Change iBox Settings on page 21 Chapter 3 17 Access iBox Showing Hours iBox devices can be set to allow 24 hour access or timed access for specific hours To determine the timed access hours preset for iBox devices in the area contact the Association or MLS Showing hours are in standard time If the area observes daylight saving time the actual access hours are one 1 hour later than the hours set in the iBox during daylight saving time For exam
34. ng activity report using KIM voice access The iBox serial number and shackle code are required to request the report Choose to request a voice or e mail report An email report is delivered to the email address on record with the Association Board or MLS Request an activity report from KIM voice 1 Call KIM voice at 888 968 4032 On the BlackBerry keypad enter the eKEY software serial number and PIN code then press Select option 5 from the voice menu Press 1 for a voice report or 2 for an email report Pe oS amp Follow the instructions to receive the report Showing Notifications and Messages Showing notifications automatically display in the eKEY software whenever an iBox in inventory is shown Messages sent from Supra your Board Association MLS or your office broker also are automatically displayed Messages and showing notifications can also be viewed later View messages 1 Open the eKEY application 2 Select Messages The number of showings displayed is an accumulation of showings at your listings in the last 14 days Chapter 5 35 Showing Activity Showings Activity on BlackBerry Devices With the eKEY Professional service showing data is delivered to the eKEY software on the phone or tablet View showing activity on the BlackBerry 1 Open the eKEY application 2 Select the eDATA icon 3 Select the Showings icon and the showing activity for the previous seven 7 days is displayed 4 Select a sho
35. ooth For a classic iBox press the eKEY Fob power button until the green light flashes and point the fob at the iBox Note There is up to five 5 minutes after pressing the trackpad or enter to aim the fob at the classic iBox or to push up on the bottom of the iBox BT or iBox BT LE This gives an opportunity to enter the PIN in the car and then walk up to the door 6 Upon success press up on the bottom of the iBox to release the key container The key container will relock after 30 seconds 7 After success select the Bluetooth List button 8 Select the SUPRA KEYBOX 9 Select Delete Device and Delete 10 Press the back button and Done Immediately after obtaining key the BlackBerry connects to the network and sends the showing information Placing Listing Keys in the iBox The classic iBox key container holds up to three 3 listing keys The iBox BT and iBox BT LE key containers holds up to five 5 listing keys or two 2 gate cards and two 2 keys Before closing the key container verify that all items are well inside and the front is not bowing or bulging out Listing agents should always make sure there is a spare set of listing keys before closing the key container Chapter 3 16 Access iBox CAUTION Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container turn the key container to face you see Figure 13 Key Container Insert the key contai
36. oubleshooting This chapter provides information to help troubleshoot problems and contact technical support for assistance with the eKEY software In this chapter SUPPOF NNN N MD E gg 37 ri n Dek LION Y een eee reer eee eee ae ee N DT RnM eee nena 37 CKEY Serial NUMDEL cnn nene naan a yab na si baN an nih naya Ra Saha E 37 CKEY Software Doe a eooe n a 38 Chapter 6 37 Support and Troubleshooting Support For assistance troubleshooting the eKEY software support is available from 5 a m to 7 p m Pacific Time seven 7 days a week Website http www supraekey com Email suprasupport fs utc com Telephone 8771 699 6787 Fax 503 589 8677 Call Support directly from the eKEY software on the BlackBerry device 1 Open the eKEY application 2 Select the BlackBerry Menu button and select About 3 Select the Field Support tab 4 Select the phone number to Support 5 Select the BlackBerry Menu button and select Save Go to Support website from the eKEY software 1 From the main eKEY screen press the Menu button 2 Select About 3 Press the Menu button 4 Select Go To Support Website Training Library Another resource for assistance with the eKEY software is the training resource library available to all agents Access the training library 1 Go to www supraekey com 2 Scroll down and on the left side click the Customer Support link 3 Select Learn More eKEY Serial Number The eKEY serial number is r
37. ple if an iBox is set for access from 8 a m to 9 p m Standard Time during daylight saving time the actual showing hours are 9 a m to 10 p m Set the iBox to allow 24 hour access or to limit access to during the timed access hours Customize the showing hours and set different access hours for weekdays Saturday and Sunday Follow the instructions in Change iBox Settings on page 21 to change the iBox showing hours Call Before Showing CBS Call Before Showing CBS allows the listing agent to control access by requiring the buyer s agent to call the listing agent to obtain a CBS code Every iBox contains a CBS code that can be enabled see Change iBox Settings on page 21 This code must be entered into the buyer s agent s key to open the iBox Contact the listing agent to determine if a CBS code is required to open an iBox If the iBox requires a CBS code the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released see Release the Key Container on page 15 Open an iBox that requires a CBS code 1 Follow the steps to Release the Key Container on page 15 2 If CBS is required an error tone sounds and the CBS Required screen displays Enter the CBS code and select Continue Cooperating There may be an option to access an iBox in a neighboring Association MLS Check with your Association MLS to determine if there
38. profile to delete from the list of saved profiles 3 Press the Menu button and select Delete Chapter 5 Showing Activity Chapter 5 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software In this chapter Showing PACU IY soci cins soe re ntencesieecdeweceieeledonseesueis VOICE R ODON irrin eNA EN E mj j5 Showing Notifications and Messages Showings Activity on BlackBerry Devices Disable eKEY Showing Notifications Updal LISUNg ID Ree ener nee ere en 33 Chapter 5 34 Showing Activity Showing Activity The eKEY software records activity each time a key container is opened and sends the information to the Supra network As a listing agent there are several ways to see who has shown your listings As a buyer s agent you can also get a report of how many properties you ve accessed Ways to view show activity e Read an iBox to view its showing activity on the BlackBerry see Showings Activity on BlackBerry Devices on page 35 e Go to the SupraWEB to see the showing activity on your listings or get a report of all the showings you ve done see the SupraWEB Guide available at www supraekey com under Customer Support and pick SupraWEB Resources e With eKEY Professional service view the showing activity on a BlackBerry phone e Request a report from the KIM voice system see below Voice Report Request a showi
39. rg Enter partial or complete name Example Smith Mary SMITH MAR TINA 200 255 0305 23928 agents avallable 4 To view the detailed contact information select the agent Chapter 4 31 MLS Listings and Roster Figure 34 Agent Details rev eKEY Professional Agent Details MAR TIN DANIEL 200 387 0976 daniel martina nome com Office Country Homes 200 589 1234 Note The agent details shown depends on the size of the Association Board MLS In very large Associations only the name and agent phone number are shown 5 To contact the agent select the phone number or email address shown Tip The agent s phone number or email address can be copied by pressing the Menu button and then Copy The data can then be pasted into a message address book memo pad or other application Delete Roster The roster can be deleted off of the BlackBerry device Delete the roster 1 At the main eKEY screen press the Menu button 2 Select Settings 3 Press the Menu button and select Delete Roster The roster is deleted from BlackBerry device and memory card if specified in Settings to save the roster to your memory card see Settings for eKEY Professional on page 24 Profiles Create and save custom searches based on a profile that matches a client s preferences with the Profiles feature Create a profile 1 Select Profiles from the eDATA screen 2 Press the Menu button and select Add 3 Enter a name
40. roduct information contact Supra or visit us online at www supraekey com Key Possession Each keyholder Keyholder is responsible for the key Key issued to him or her Current Update The Key must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and United Technologies Corporation UTC is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or p
41. rrrP p iie rrbrb M W M W Wg 9 Almalle 1d DO ALC zap mm oe M X XDD 10 Chapter 2 9 Updating Update Overview The eKEY software permission expires each night at midnight It connects to the Supra network using the BlackBerry device s cellular service The eKEY software will automatically update if the Automatic Update setting is checked otherwise it will update once daily when the eKEY application is opened The eKEY software will not update if the Automatic Update in the eKEY software is turned off the BlackBerry device is turned off or out of cell data coverage In order for an update to occur e BlackBerry device is powered on e cell data coverage e good standing with the Association or Organization e good standing with Supra To see if the eKEY software is expired open the eKEY application If expired the expired eKEY icon shows in the upper right corner of the eKEY Home screen when the eKEY as shown in below Figure 7 Key Expired Icon ew KEY Basic Home Obtare 2y Obtain Key Open Shackle k TA Inventor Manual Update If the eKEY software is expired and the BlackBerry device has cell data coverage perform a wireless manual update 1 Verify cell data coverage 2 Open the eKEY application 3 Select the BlackBerry Menu 4 Select Update Key and press the trackpad If the eKEY software is expired and the BlackBerry device is out of cell data coverage manually update by obtaining and enter
42. t the BlackBerry World icon 2 Search for eKEY 3 Download and install the Supra eKEY application 4 If the applications asks to confirm permission changes press the Menu button and then Save Install the eKEY software on BlackBerry OS 4 5 and earlier 1 On the BlackBerry select the Browser icon on some BlackBerry devices the MediaNet icon launches the Internet browser 2 Press the Menu button 3 Select Go To and navigate to www ekeymobile com to install the eKEY application Figure 3 www ekeymobile com Screen http www ekeym 8 2 32 ra I Download the following software onto your BlackBerry Download Supra eKEY 4 Select the Download Supra eKEY link or button to download and install the eKEY software 5 If asked to confirm permission changes press the Menu button and then Save Chapter 1 Introduction Authorize eKEY The eKEY software must be authorized before it can be used To authorize the eKEY software a 30 digit Authorization code is required New eKEY users can obtain an authorization code from the Association Board MLS For existing eKEY users log into SupraWEB and select the Authorization Code link to obtain an authorization code Demo mode is available for customers who have not yet subscribed to the eKEY service Use the Demo mode to view the eKEY software only no interaction with the iBox is possible in this feature Authorize the eKEY software 1 Select the eKEY icon to open the applic
43. wing to view detailed information about the showing From the Showing Details screen e Select the agent name to display the agent s information from the roster e Select the agent s phone number to call the listing agent or e Select the iBox to view it in the keybox inventory Change the number of days activity shown in the eKEY software 1 On the computer navigate to www supraekey com 2 Select Agents Log on to SupraWEB 3 Enter the user ID and password and select Login Note To register for a single sign on SSO user ID and password click the Register button 4 Select Settings 5 Select eKEY Showings 6 Select the number of days of showing activity to be displayed in your eKEY software and click the Save button Disable eKEY Showing Notifications Disable the automatic showing notification 1 Open the eKEY application 2 Select the BlackBerry Menu button and select Settings 3 Uncheck the eKEY Notifications option 4 Select the BlackBerry Menu button and select Save Update Listing ID Update the listing ID whenever an iBox is placed on a listing or removed from a listing to keep the iBox showing reports accurate To update the listing ID when placing an iBox on a listing see Change iBox Settings on page 21 or enter your listing ID at SupraWEB select the iBox from the Assign Listing link in the QUICK LINKS section and enter the information Chapter 6 36 Support and Troubleshooting Chapter 6 Support and Tr
44. x inventory select the Inventory icon on the main eKEY screen View iBox Inventory and Detail Information 1 Select the Inventory icon from the main eKEY screen and a list of iBox devices is displayed 2 Select an iBox from the list to view detailed information Add an iBox to Inventory To receive real time showing notifications on the BlackBerry device add the iBox to the inventory and edit the settings in the iBox The iBox device must be present to add the it to the inventory Release the shackle on an iBox and the iBox is automatically added to the inventory unless the Add to inventory box is unchecked Add an iBox to inventory Select the Inventory icon on the main eKEY screen Press the Menu button Select Add see Figure 17 Enter the shackle code for the iBox and press Begin On o IS c For an iBox BT or iBox BT LE press up on the bottom of the device to turn on Bluetooth For a classic iBox press the eKEY Fob power button until the green light flashes and point it at the IBOX Once eKEY has completed the update the new iBox is added to your inventory on SupraWEB Figure 17 Add iBox af KEY Basic Inventory 1 Keybox Keybox ID Listing ID View Details View Activity Chapter 3 20 Access iBox Delete an iBox from Inventory 1 Select the Inventory icon on the main eKEY screen 2 Select the iBox from the list and press the trackpad or Enter key 3 Press the Menu button 4 Select Delete
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