Nashua Mobile – Mobile Application Release 1
Contents
1. MAC 911 MAC 911 Emergency Assistance App User Manual 05 April 13 m D 0 P gt TI MAC 911 Mobile Application Release 2 User Manual Index MOGU O Ra Downloading TNE MAC 911 Mobile APP sers Getting Started Setting Up Your MAC 91 1 ADP essssssssssssssssecsssseesseen SSIAP UC collate oe te eee O Subscribing TO TNE MAC 91 1 SEFVICE uesssesssssssessesssessesssesssssssssessesssesssessesssesseessessessess Manado Frois INT ONMON OD esinin Managing Emergency GOOG 1S ae a an en Koleeg Ed ae a a a a REQUESTING Emergency ASSISTANCE rennes VIEWING Emergency ASSISTANCE HISTOLY rennes TERMS AND CONDITIONS rennes a 18 MAC 911 Mobile Application Release 2 User Manual A Introduction The MAC 911 application is a smartphone application that provides paid members with the ability fo rapidly request emergency assistance in South Africa by activating the Emergency Assistance feature in the App The customer Is requested to register personal details including contact information within the application This enables the application fo automatically send personal and contact details electronically to the MAC 911 call centre when an emergency is activated removing the need to obtain personal details during emergency situations Furthermore the MAC 911 App allows a user to add emergency contacts to their profile These contacts will be SMS d in the event that the user raises an emergency informing them that the2. Any service raised within the MAC 911 application will receive a response from the South African Police and State Owned Assistance services MAC911 shall not be liable for loss damage costs or expenses and liabilities which you may suffer or incur as a result of or in connection with non service delivery after a successful submission of request The C King Trent Cres Culros My 4 F a Map data 2013 AfriGIS Pty Ltd Google 27 Eaton Avenue Sandton 2191 South Africa Please Specify Type of Assistance Category Medical SOS gt Sub Category Heart Attack gt e Read through the disclaimer and the conditions that apply e f you agree with the disclaimer select the Accept button to continue elf you do not accept the T amp Cs select the Decline button to return to the previous screen e The app will then return to the assistance screen e Then select the Assistance button to request assistance Affinion Mobile Solutions Page 1 6 MAC 911 Mobile Application Release 2 User Manual Requesting Assistance Screen Assistance Result Screen No SIM ea Aa JN 0 i J ji Assistance Assistance Assistance Raised Date Raised 25 January 2013 Time Raised 02 58 51 PM Category Missing Children Sub Category Missing Children Reference 26271 Status Assistance Successfuly Raised Ea or Avenue Sandton e The app will then display the a
3. 30 Days R10 00 180 Days R55 00 360 Days R 100 00 Activation is made either on set up of the user Profile or by selecting the Activate Button iPhone Subscribe Button Android Blackberry Subscription requires completion of personal details and contact information Activation is immediate on successful in App payment via credit card The User will receive a successful registration email on activation Options Payment Credit Card Details Name Expiry Date s pey Confirm Payment Card Number Are you sure you want to proceed with the payment of R10 00 for a 30 CVV a Days activation Cancel VISA All information will p sent ovar a secure Connacuor Affinion Mobile Solutions MAC 911 Mobile Application Release 2 User Manual The MAC 911 Service will be available for the duration of the paid subscription period 12 03 PM Profile Surname Soap Mobile Number 27848764580 Email Address ffhinionmobile com Identity Number 7211200284 087 Activation Details Activation Date 2013 04 05 Expiration Date 2013 05 05 Days Left An SMS notification will be sent to the user 10 days prior fo expiration as a reminder to re subscribe The MAC 911 service will no longer be available after expiration of subscription period The information alert at the top of the screen will display Re activate fo continue using this service Activation details can be accessed in both the Profile page a
4. King Trent Cres Culros 27 Eaton Avenue Sandton 2191 South Africa Select Subcategory Please Specify Type of Assistance Category Medical SOS gt Sub Category Heart Attack gt e Then select on the specific emergency sub category that you require assistance for e To continue select the Assistance button at the top of the screen e The app will then return to the assistance screen e Then select the Sub Category button to choose a category Affinion Mobile Solutions Page 1 4 MAC 911 Mobile Application Release 2 User Manual Assistance Categories Each category a set of sub categories These are provided below o Medical SOS Heart Attack Drowning Snake Bite Poisoning Epilepsy Stroke Sports Injury Serious Drug Abuse Hijack Armed Robbery Bank Robbery Shooting Assault Serious Threat Drug Peddling Gang Activity o Missing Children Missing children o Roadside assistance Accident with injuries Accident no injuries Pedestrian Accident o Test Call Test call MAC 911 Mobile Application Release 2 User Manual Assistance Screen No SIM gt 4 20 PM 100 EF Disclaimer Screen No SIM gt 2 59 PM 100 mm Back Assistance History By accepting this disclaimer you agree to the following terms Any persons raising a request via the MAC 911 application is liable for the cost of the associated service fee
5. a way that the member is able only to submit life threatening medical and crime related calls These have been detailed and defined earlier in the manual In ideal conditions service providers services running and no major problems with the network experienced the call will be logged between 45 seconds and two minutes The map does sometimes take a few moments to download The three contacts listed by the member as well as the MAC 911 help desk will receive the call simulfaneously in real time The contacts will receive in their message the name of the caller the incident type the incident address MAC 911 will receive all of the above as well as the contact number of the caller and also the GPS co ordinates The expectation as far as the personal contacts are concerned is that they will make contact with their friend and assist as far as possible The MAC 911 help desk operator will call the member without delay and assist The member When a member submits a TEST status tag the help desk will not resoond the server will acknowledge receipt of the TEST message and log the information As stated under Terms and Conditions MAC 911 fakes responsibility for forwarding information to government and corporate call centres for dispatching of assistance MAC 911 has no control over the actions of such entities
6. andton 2191 South Africa Please Specify Type of Emergency Category Medical SOS gt e Before you can access any of the Assistance functionalities ensure the service is online green light at the gt 5 23 PM 1 98 E Emergency History J The Campus Kings Park Trent Cres Culros 5 2 Map data 2012AfriGISX Pty Ltd LE Emergency service is currently online MAC 911 Mobile Application Release 2 User Manual Please note that should the Service be offline red light you will be requested to sms all details including personal details and location to 34248 for assistance Assistance Service Offline Please sms assistance details to 34248 Affinion Mobile Solutions P a g e 12 MAC 911 Mobile Application Release 2 User Manual No SIM 4 20 PM 100 Back Assistance History The C l King Trent Cres Culros Africa Select Category Please Specify Type of Assistance Category Medical SOS gt Sub Category Heart Attack gt e Once the service is online the map will correctly locate you current position e Then select the Category button to choose a category e Then select the emergency category that you require assistance for Affinion Mobile Solutions Page 1 3 MAC 911 Mobile Application Release 2 User Manual Sub Category Screen No SIM gt 4 20 PM 100 E gt Back Assistance History The C
7. ate first in order fo use this service A user will not be able to request emergency assistance via the App until the service has been activated via in App subscription Home Screen Inactive Subscription at_Vodacom amp 9 42 AM La O Activate first in order to use this service MAGC 911 MAC 911 Mobile Application Release 2 User Manual D Setting Up Your Profile Your profile will need fo be set up prior to activating the MAC 911 service This can be done by selecting either the Profile or the Activate Button iPhone Subscribe Button Android Blackberry on the Home Screen The information presented on the Profile Page Screen below will be required to be entered Selecting the Next button will validate personal details and present the Option Screen prompting you to select your subscription Profile Page Subscription Option oT Mn Vodacom A 9 43 AM No SIM 11 57 AM Back Enter Details Enter Details Options Personal Details Select activation option Name Option 30 Days R10 00 gt Surname In order to make an assistance request you need to pay an activation fee The fee is payable by credit card Please ensure to renew your subscription before it expires Phone Email ID MAC 911 Mobile Application Release 2 User Manual E Subscribing to the MAC 911 Service The following subscription options are available in App Subscription Period Price Including VAT CA
8. bove screen with the details of the emergency assistance request e A call center will then call you for any further information that they may require eThe above pop up message will then display Affinion Mobile Solutions Page 1 7 MAC 911 Mobile Application Release 2 User Manual J Viewing Emergency Assistance History Assistance Screen Fetching History Screen 4 20 PM Assistance History The C ol Kinc Trent Cres Culros qe OR ICE Map data 2013 Afri z 27 Eaton Avenue Sandton 2191 South Fetching History Africa I A Please Specify Type of Assistance Category Medical SOS gt Sub Category Heart Attack gt e To access your history select History button at the top right corner of the screen up message while it fetches your logged emergency assistance history Affinion Mobile Solutions Page 1 8 MAC 911 Mobile Application Release 2 User Manual Sub Category Screen No SIM gt Assistance History Assistance History Test Call 29 January 2013 09 42 10 AM Test Call 28 January 2013 02 41 56 PM Medical SOS 28 January 2013 11 47 59 AM e The app will display your assistance history e To view the assistance request in greater detail select on the specific request from the list 10 29 AM 99 Sub Category Screen No SIM gt 10 29 AM History History Selected Assistance History Date Raised 28 January 2013 Time Rais
9. ed 11 47 59 AM Category Medical SOS Sub Category Heart Attack Reference 26402 Status Assistance Successfuly Raised e Once you have selected a specific history item The details above will be displayed Affinion Mobile Solutions MAC 911 Mobile Application Release 2 User Manual K TERMS AND CONDITIONS Terms and Conditions can be displayed by selecting the i button on the top left corner of the home screen Home Screen Not Logged In Terms And Conditions Screen No SIM gt 11 54 AM 93 mm j No SIM 9 57 AM Back Terms EN Terms And Conditions k Any persons raising an emergency request via the MAC 911 application is liable for the cost of the associated MAC 7 A service fee Any non medical emergency service raised within the MAC 911 application will receive a response from the South African Police and State Owned Emergency Assistance services MAC911 shall not be liable for loss damage costs or expenses and liabilities AE which you may suffer or incur as a result Assistan ce of or in connection with non service delivery after a successful submission of request e From the home screen logged in or e The terms and conditions will then not logged in select the button display Affinion Mobile Solutions Page 2 0 MAC 911 Mobile Application Release 2 User Manual MAC 911 OPERATIONS What to expect once a call has been logged The menu was constructed in such
10. nd the Activate Subscribe page Further subscription can be activated in the Activate Subscribe page at any point and will be simply extend the service expiry date accordingly F Managing Profile Information User personal amp contact Information can be edited in the profile page for alll active subscriptions MAC 911 Mobile Application Release 2 User Manual G Managing Emergency Contacts Emergency contacts are set up amp managed in the profile page by selecting the View Contacts Button A maximum of 3 contacts can be added to a user profile The Profile page is only available for active subscriptions On successful creation of a contact an SMS will be sent to the phone number entered stating Hi lt Contact Name gt lt Your Name gt has added you as an emergency contact on Mac911 To opt out reply NO 6911 to this sms The Contact will automatically be set to active If the contact replies with a no then the contact will be set to declined 1 46 AM 11 41 AM s AMA Contacts Add Contact Profile Profile Contacts Contacts You have no contacts New contact details View Contacts gt Name User Details Contact Number Name Joe Surname Soap Mobile Number 6 5458U Email Address Info affinionmobile com Contacts Edit Contact text Massage Edit contact details 05 Apr 2013 11 43 AM Name Ms Soap Hi Ms Soap Joe Soap has added you as an emergency contact on Mac911 To opt out repl
11. user is in need of help Emergency contacts nominated by the MAC 911 user may opt of out this service by replying to the SMS they receive when they are added as a contact The MAC 911 application makes use of smartphone technology to accurately locate the user providing the GPS location along with personal details when an emergency assistance feature is activated by the user This enables dispatch efficient disoatch of trained emergency personnel to the assist the user in a medical emergency GPS must be activated on the smartphone device to enable accurate GPS location information The MAC 911 application is available on the iPhone Blackberry 6 7 and Android platforms B Downloading the MAC 911 Mobile App The App can be downloaded at no charge from the following App stores e Apple Store o By opening the app store from your iPhone and searching for MAC 911 app e Android App Store Google Play o By opening the Play store trom your Android device and searching for MAC 911 e Blackberry App World o By opening Blackberry app world and searching for MAC 911 MAC 911 Mobile Application Release 2 User Manual C Getting Started Setting Up Your MAC 911App Once the App has been downloaded installed and opened the app the Home Screen will be presented The information alert is provided at the top of the landing page for app status or required action trom the user the following message will be displayed on initial download Activ
12. y no x5f1 to this sms Contact Number 27798764580 Als D FigiH u k L TEN ao pE Affinion Mobile Solutions MAC 911 Mobile Application Release 2 User Manual Edit Contact Update Message Warning Emergency contact Are you sure you want to update Updated Successfuly this contact OK Cancel Contacts Screen Contacts Edit Contact Edit contact details Name Matthew Contact Number 27836424077 Warnin g Emergency contact Are you sure you want to delete this contact Deleted Successfuly Cancel Ok OR Affinion Mobile Solutions MAC 911 Mobile Application Release 2 User Manual H Logging In Once a subscription is active the MAC 911 App will automatically log In when the App is opened Login details are linked to the specific device you are using and is valid for that device only Login Message Home Screen Logged In No SIM 1 39 PM 100 No SIM coe 11 54 AM 93 m KOS 911 MAGC 911 cle MUC ANC lF eel Cal MAC 911 Mobile Application Release 2 I Requesting Emergency Assistance Home Screen Logged In Home Screen Logged In No SIM gt 11 54 AM 93 mm MAC 911 e From the Home Screen select the Assistance Button iPhone or Emergency Android Blackberry Button to request emergency assistance User Manual Emergency service is currently online 27 Eaton Ave S
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