TravelSim_distributor_manual_eng
Contents
1. provided on the plastic holder 3 Your phone will now have a new number that works in over 190 countries Let your friends family and business partners know your new number and start saving up to 8596 on international roaming charges NB If after installing the SIM card into the phone the display shows Insert SIM Possible cause Poor contact of the SIM card with the handset Damaged handset The phone is tied to a specific network operator locked If the SIM card does not work in any unlocked phone the problem persists Solution Remove the card wipe the contacts of the card and the handset set SIM card back into your handset Insert the card for verification to another handset Use the card in another handset SIM card must be replaced Travel Talk Save Balance How to check the balance Report the balance to the subscriber adding that he can check himself e in TravelSim menu select Check balance dial 099 or 146 099 and press call The display shows information about the amount of the balance Top up through the PIN code PIN code can be purchased from your distributor individually for each partner The balance cannot be topped up with a PIN code purchased from another distributor Remove the protective layer from the card under which is the PIN code a combination of 16 digits There are three ways to top up the balance using a PIN code 1 In the menu select TravelSim gt2. 094 or 146 094 095 or 146 095 146 081 00CCNN For example 146 081 0079212341234 146 080 372992 or 00372992 or 146 00372992 372991 or 00372991 or 146 00372991 Travel Talk Save Compatibility code Activate Deactivate SMS triggering Activate Deactivate DUAL IMSI USA mode Forced activation of the American IMSI used with 10096 certainty that the client has a wrong IMSI Forced activation of the Estonian IMSI used with 100 certainty that the client has a wrong IMSI Reset the SIM card settings Works on some models of Samsung LG Blackberry iPhone On the phones of other brands compatibility code may not work TravelSim menu gt Settings gt 1101 TravelSim menu gt Settings gt 1102 TravelSim menu gt Settings gt 802 TravelSim menu gt Settings gt 801 TravelSim menu gt Settings gt 210101 TravelSim menu gt Settings gt 210100 TravelSim menu gt Settings gt 000 NB At the same time all the settings including the Compatibility Mode will be reset Travel Talk Save Detailed manual and freguently recurring problems and solutions How to start using TravelSim card 1 Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone s user manual 2 Turnon your phone If your phone prompts you to enter a PIN enter the four digit PIN code it is is
3. F m travel s m TravelSim Distributor Support Manual Travel Talk Save Contents Contacts 3 Procedure for accessing technical support service 4 Normal level 5 Urgent level 5 Very urgent level 6 Example of request 6 Trouble ticket escalation procedure 7 TravelSim manual end user version 8 Command codes 11 Detailed manual and frequently recurring problems and solutions 13 How to start using TravelSim card 13 Balance 14 Outgoing call 15 Incoming call 20 Sending text messages SMS 21 Mobile Internet Data Service 23 Voicemail 25 Call redirection from TravelSim to any other number 28 Travel Talk Save Contacts TravelSim technical support telephone e for distributors 372 68 68 566 please do not disclose this number to end clients for end clients 372 68 68 000 Operating hours of TravelSim technical support 24 7 365 TravelSim technical support e mail support travelsim com Travel Talk Save Procedure for accessing technical Support Service Before sending a request to TravelSim support please check TravelSim distributor support manual When you send a request to TravelSim for the first time by email to the address support travelsim com you generate a unique user name and password Use this data to gain access to the HelpDesk system Please use the HelpDesk system to monitor the status of your request HelpDesk is located at helpdesk topconnect ee When you submit a request
4. Explanations on how to Sim Manager configure it manually do not help Travel Talk Save Voicemail When the voicemail service is activated it operates on the principle of answering machine activates if e TravelSim is out of coverage area or turned off e the call is rejected e the call is not picked up during more than 1 minute Voicemail features e record voice messages e listen to voice messages change settings change the password Can only be done in the Voicemail cabinet or by contacting the distributor Cost of service The cost of using the voicemail service is equal to the cost of outgoing calls in the host country In countries with free incoming calls a special rate for calls to voicemail number and TravelSim numbers are valid unless the user has activated the special call packages and unless the user is in USA Canada Mexico or Puerto Rico in case od American IMSI NB To receive voice messages you must first activate the service To activate voicemail service Dial O91 or 146 091 and press call You will see on the screen Voicemail activated the incoming calls will be redirected to voicemail in case you cannot answer the phone To disable voicemail service Dial 090 or 146 0904 and press call button You will see on the screen Voicemail deactivated To check the number of voicemail messages Dial 094 or 146 094 and press call On the screen you will see You have X new m
5. Add credit enter the PIN code 2 Dial on the phone keypad 098 and the whole combination of digits of PIN code with no spaces for example 0981234567890123456 Press call 3 If your phone does not support TravelSim software features enter the PIN in the format 146 098 PIN code e g 146 0981234567890123456 and press call After entering the PIN code on the phone a message appears with information on the topping up airtime NB If the client cannot top up the balance First you need to Know exactly how the subscriber is trying to top up the balance of the SIM card PIN code online or other options Verification points e Track the balance changes Check if the subscriber tops up the balance at the right website NB If the completion using the PIN does not work It is necessary to enter the 16 digit of PIN code in the Quick Navigate in PIN space and see its status Verification points e s PIN active Was PIN used to top up the balance of the other card it will be displayed when and to what kind of card the money went e PIN code is standard or debit prepaid or depending on the balance of the distributor e Whether the PIN is purchased directly from the distributor of SIM card If the PIN was purchased from another dealer then it will be impossible to top the card up Travel Talk Save Outgoing call All outgoing calls are made only in international format even if you make local calls in the host c
6. networks visible in manual search of the networks and the error message Technical support staff may ask for additional information if it is required Trouble ticket escalation procedure Here are stages of escalation procedure in TravelSim technical support 1 level Request to support via email or Helpdesk 2 level A call to distributors support line at 372 68 68 566 Before you make a call to support line please ensure that your request is registered in writing and you have the trouble ticket number 3 level If the above contacts were not able to resolve the problem within the specified time if you have not received response to your request within the specified time or are not satisfied with the answer you can contact the head of technical support using the phone number 372 8800 187 Please use this number only in the extreme cases of very urgent problems Please ensure you have the trouble ticket number handy 4 level If the above resolve the problem please contact your account manager Travel Talk Save TravelSim manual end user version Phone number of TravelSim SIM card Benefits How to start How to call TravelSim service is provided from Estonia which is why there is the country code 372 Number format 3725372 XXX XXX 37281 XXXXXX or 37282XXXXXX e Save up to 85 on calls from most international destinations Incoming calls in over 125 countries for free Works in more than 190 countries aroun
7. the folder Messages from friends Press Exit Submenu Press 3 when you are in main menu The available voicemail options o options are Press 1 to record a message played when subscriber is unavailable Press 2 to record a message played when subscriber is busy Press 3 to record a message played when subscriber is unavailable or busy Press 4 to change the password Press Exit Travel Talk Save Submenu The following options are available Recording your o Press 1 to save the recording unavailable or busy o Press 2 to listen to the recording messages g Press 3 to rewrite the message Press 4 to delete the message Press Exit Submenu In case you are using an external number for accessing Changing the your voicemail the password prevents strangers from password listening to your voicemail messages and changing the settings Select a password combination that is easy to remember but difficult to guess NB If voicemail is not working Possible cause Solution The service is not activated 1 Check in QN gt Voicemail on 2 To activate the service the user should dial 091 or with the prefix 146 091 and call button 3 The display shows Voicemail activated If the service is activated but does not Report to support travelsim com work does not work when user dials 095 Travel Talk Save Call redirection from TravelSim to any other number The service allows you to redirect calls coming to TravelSim
8. 8 68 566 Please ensure that your request is registered in writing and you have the trouble ticket number Please note that the support engineer on duty is taking decision to classify problem as urgent very urgent Examples Massive problems with incoming outgoing calls USSD commands do not operate massively Global failure of GPRS SMS services e Failure of XML API e Disruptions in the billing e Failures of Quick navigate Simple SIM manager The first feedback deadline is immediate The problem solving deadline is as soon as possible Example of request Please view an example of request to technical support Subject A brief description of the problem Problems with calls The letter TravelSim Number 37253204395 Handset Model Samsung X150 IMEI 3577 70008967405 What and how a customer dials 0037253204393 146 0037253204393 direct Travel Talk Save dial via prefix via SIM menu Date and time in GMT format when the problem occurs May 14 2012 18 30 19 00 GMT Number to and Number from from 37253204395 to 37253204393 A brief and accurate description of the problem the client dials the number gets a callback but the connection does not happen he can hear short beeps Country Australia Network in which there is a problem Telstra What actions have been taken to solve the problem tried to dial 5 times same result In case of problems with network registration please provide a list of
9. by typing in the phone 06 MMS settings APN send ee Server address http mms emt ee servlets mms Proxy address 217 71 32 82 port 8080 Technical It is possible to use TravelSim with almost any unlocked GSM mobile phone e Depending on the country where you are your phone must support 800 850 900 1800 1900 GSM To use TravelSim in Japan and South Korea the phone must support 3G Some very old phone models in the automatic mode do not support TravelSim service in this case for making calls use Travelsim menu NB Some mobile operators block the phone from other SIM cards In this case before using the services the phone should be unlocked requirements Travel Talk Save Command codes A call to customer care Balance Checking the balance Top up the balance with the PIN code Set the GPRS settings on your phone by yourself IMEI phone serial number Trustive SimWifi 60 minutes 150 minutes 600 minutes Voicemail Activate Deactivate Check the number of messages Play the messages Call forwarding Activate Deactivate Personal assistant Service in Russian Service in English 096 or 146 096 099 or 146 099 098 PIN code or 146 098 PIN code For example 0981234567890123456 or 146 09812354567890123456 Send an SMS to the number 9100 in the message body should be IMEI serial number OGH 146 1060 146 1150 146 1600 O91 or 146 O91 090 or 146 090
10. card to any international number This service allows you not to miss important calls during the time between the trips Call redirection works even if the phone with SIM card is switched off Cost The cost of redirection to the numbers of more than 120 countries around the world is free Call redirection is free to the numbers of those countries that are not on the list of extra rates If the redirection is activated to the number of a count y with an extra rate the subscriber pays an extra per minute rate The person that calls to the TravelSim number for which redirection is activated pays for the call to Estonian mobile Activation 146 081 00CCNN and call button where CCNN is the country code and phone number For example 146 081 0079212341234 Deactivation 146 080 and call button If redirection is activated then in Ouick Navigate on the line Unconditional Redirection number you can see the phone number to which the redirection is done Travel Talk Save
11. d the world Incoming SMS messages always for free No connection fee No monthly fee There are no commitments as there is no contract Validity of SIM card unlimited provided that at least every two years the card balance is topped up or at least one call is made or received If the SIM card is not be used within two years the number will be recycled reused 1 Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone s user manual 2 Turn on your phone If your phone prompts you to enter a PIN enter the four digit PIN code it is is provided on the plastic holder 3 Your phone will now have a new number that works in over 190 countries Let your friends family and business partners know your new number and start saving up to 85 on international roaming charges 1 Dial OO or followed by the country code and telephone number Press call eg 44 20 1234 1234 UK LONDON SUBSCRIBER eg 0044 20 1234 1234 UK LONDON SUBSCRIBER 2 Ina few seconds your telephone will ring Answer as you normally would 3 You will hear a dial tone as TravelSim connects your call Travel Talk Save How to use the phone book How to check the balance How to top up the balance through the PIN code How to send and receive SMS messages TravelSim Menu To use the numbers in your phone s memory ensure that you save the numbers with t
12. e balance Top up balance NB If there is the money on the balance but it is less than the established limit on the Classic SMS although it is enough to send a USSD SNS via TravelSim menu you can advise to send USSD SMS to reset the limit The wrong number dial or incorrect Enter a number in the correct format recipient number the correct number of the recipient SMS memory overflow in the recipient s Release memory phone The service is not activated Activate SMS centre in the phone is not set 1 Set the SMS Center manually Phone automatically so the Classic SMS menu gt messages gt settings gt cannot be sent If the fact of sending enter 3725099000 in SMS centre SMS does not appear in QN and the number in different phone models the caller does not make any mistakes in location of SMS centre may vary dialling it means that SMS center is In the case of DUAL IMSI cards SMS not set centre number 19402389940 if the client is located in Canada the United States Puerto Rico Mexico If the card is in any other country it is necessary to use SMS center number 3725099000 2 If you cannot find in the phone where to write SMS centre number the messages can be sent via TravelSim Menu gt Send SMS If the phone number is dialled correctly Send a message to and there is enough balance then the support travelsim com To do this ask problem is probably more complex the client for examples of failed SMS sending
13. ease send the problem description to support travelsim com or submit request in Helpdesk and give a call to support line for distributors 372 6868 566 referring to the trouble ticket number When you submit a request to support you receive an automatic response with a unique number within two minutes to the email address from which the letter was sent Examples e Many subscribers cannot reach numbers of a specific country Many subscribers are unable to register on a specific network SMS messages cannot be sent to any particular country or area from any particular country or area it is confirmed by many requests e Problems with less critical services such as voicemail Cell ID on a larger scale Travel Talk Save e Failures of service in a specific network e g GPRS service is not working in the network Orange France Poor sound quality of calls to a certain destination confirmed by numerous complaints The first feedback deadline is immediate The problem solving deadline is from one hour to 2 3 days in case the request cannot be solved internally and other parties are involved Very urgent level Characteristics of requests The problem affects large groups of subscribers and has a global impact on the TravelSim service Submission of requests The procedure is identical to the urgent level requests If you find that issue is of a very urgent level please send request by email or Helpdesk and call to support 372 6
14. er the code 802 enable SMS triggering function 801 disable SMS triggering function Travel Talk Save Activating the function with command 802 is advised only in extreme cases Next dial the number directly in international format After SMS triggering activation calls and other functions of TravelSim menu other than TravelSMS USSD SMS will work in normal mode The subscriber receives notifications in SMS format Smartphones For phones running operating systems Symbian Android IOS it is possible to install a special application that allows you to make outgoing calls without callback ComfortCallback iPhone You can download the application Comfort Callback for the iPhone e At www travelsim com gt Additional services gt Travel Apps or Get a direct link to download directly from distributor see the manual for ComfortCallback installation for the iPhone Android You can download a comfort callback application for Android e At www travelsim com gt Additional services gt Travel Apps Get a direct link to download from a distributor e On the site market android com gt find SmartCallback You have to select the automatically accept callback calls in app settings Usually it is set by default but it is worth checking NB If the client cannot make an outgoing call Verification points e There is enough balance on the account e Dialling is correct Previously was able to call
15. essages in your voice mailbox There are several ways to listen to incoming messages Dial 095 or 146 095 and press call button e n TravelSim menu choose Voicemail You ll hear how many voice messages you have Press 1 to listen to the messages e Through external access number e In the Personal Voicemail cabinet of subscriber NB The default settings are the new voice messages are stored for 7 days played voice messages are stored for 30 days Travel Talk Save Interactive voicemail menu Voicemail main Press 1 Listen to messages Press 2 Choose a folder Press 3 Voicemail options Press Exit menu options Submenu listen to Press 1 when you are in the main menu The available messages options are Press 3 to leave a message in response to the message left for you Press 4 to listen to the information about the message Press 5 to repeat the message Press 7 to remove the message Press 8 to forward the message Press 9 to save the message to a folder Press Exit Submenu choose a When saving messages you may choose a folder where folder it will be stored If you use this option you have access to messages stored in various folders Press 2 when you are in the main menu The available options are Press O to move to the folder New messages Press 1 to move to the folder Old messages Press 2 to move to the folder Messages of work Press 3 to move to the folder Messages from family members Press 4 to move to
16. he international prefixes included eg 44 20 1234 1234 UK LONDON SUBSCRIBER eg 1 212 234 1234 USA NEW YORK SUBSCRIBER 1 Dial on the phone keypad 099 and press call The message will appear on the phone display with information about the rest of your balance 1 Buy arecharge card with airtime from your distributor 2 Remove the protective layer from the card under which there is a PIN code a combination of digits 3 Dial 098 on the telephone keypad and then after the whole combination of digits PIN code with no spaces 4 Press the call key 5 A message will appear on the phone display with information about the completion of your balance Do what you normally do After the TravelSim card is inserted into your phone the menu will automatically appear in the phone By selecting this menu you will have access to the following functions Address book e Call e Send TravelSMS e Voicemail e Check balance Add credit Customer care Settings Travel Talk Save GPRS settings If for some reason the automatic settings are not saved you must enter the following settings manually in your phone menu e APN access point name gt send ee e Username gt your TravelSim card number as B 7 2XXXXXXXX e The field Password gt leave blank To receive the settings to your phone send SMS message to number 9100 in the message body should be IMEI serial number of your phone you can find it
17. hooting the service The message Duplicate by calling to 3726868566 Service failure appears 3726868000 for end clients Travel Talk Save Incoming call NB If the client cannot receive calls Verification points The number is dialled correctly Number should be dialled in international format e There is enough money on the balance In some countries there will be charge for incoming calls e Previously was able to call successfully The phone number and country area code is correct e SIM card is active e Card validity time has not expired e There is GSM network coverage area e This problem has already occurred before It is worth trying to call a subscriber on the TravelSim number to check whether the service is working Possible cause Phone is not registered on the operator network There is no GSM network coverage There is not enough money on the balance because in this country there is a charge for incoming calls In this case there will be an alert The subscriber is temporarily blocked Wrong number or wrong dialling format Solution You must manually connect to the required network in the phone settings menu Find coverage zone Top up the balance Call in the correct format to existing numbers Travel Talk Save Sending text messages SMS There are two types of SMS messages Classic SMS often their cost is higher than cost of USSD SMS Sent as a
18. ly support number for end clients is 372 68 68 OOO Travel Talk Save Normal level Characteristics of reguests Reguests of normal level are problems experienced by individual clients they are being solved one by one upon receipt The main parameter of reguest of normal level is that the problem does not have massive character and huge influence on the TravelSim service Submission of reguests Please submit requests of normal level by email to support travelsim com or via Helpdesk system Examples The subscriber cannot get through to a certain number Impossible to reach the number of subscriber the call is interrupted When making an outgoing call the subscriber sees an unknown message on the screen e The subscriber has difficulties with the use of SMS GPRS MMS Cell ID Voicemail the problem is individual e Possibly failed SMS message e The subscriber cannot register on the certain network Phone displays the message NO SIM CARD e Suspicion of incorrect billing The first feedback deadline is up to 2 5 hours The problem solving deadline is from one hour to 2 3 days in case the request cannot be solved internally and the answer from partners is awaited Urgent level Characteristics of requests This level implies that the problem affects large groups of subscribers but does not have a global impact on the TravelSim service Submission of requests If the problem requires a quicker solution pl
19. n ordinary SMS message via the phone menu USSD SMS messages go through our gateway the cost is often much lower than the Classic SMS To send a USSD message you should comply with three conditions e Send only via TravelSim menu gt Send SMS Use the Latin alphabet Cyrillic prohibited No more than 160 characters more than 160 characters cannot be entered Mobile phone number to which SMS message is be sent should be always entered in international format CCNN or OOCCNN NB Billing is accomplished by the act of sending and not by the act of delivering a message to the recipient If the caller dials and makes a mistake in a telephone number or confuses the country code but in general the dialled number is roughly similar to the correct set SMS will be sent and the money will be withdrawn from the card balance NB If you cannot send SMS message Verification points e SMS service is activated There is enough balance e Dialling is correct The phone number and country area code is correct Previously was able to send messages successfully SIM card is active e Card validity time has not expired Cannot send Classic SMS if there is balance but less than the established limit on the Classic SMS the subscriber may be able to send a USSD SMS Cannot send SMS via the TravelSim menu USSD regime does not work SMS triggering is enabled Travel Talk Save Possible cause Solution Not enough funds on th
20. ountry There are four ways to make an outgoing call from the TravelSim card Direct dialling TravelSim menu prefix SMS triggering Direct Dialling 1 Dial OO or followed by the country code and telephone number Press call eg 44 20 1234 1234 UK LONDON SUBSCRIBER eg 0044 20 1234 1234 UK LONDON SUBSCRIBER 2 In afew seconds your telephone will ring Answer as you normally would 3 You will hear a dial tone as TravelSim connects your call NB For some phone models direct dial numbers cannot be used In this case the phone gives an error like Call Forbidden Call is blocked Not allowed etc Many phones give such messages even if direct dialling is supported For example the Samsung brand phones give Call not allowed but after that a message Wait for call will follow and callback comes On many phones by Nokia there is a similar message but is not necessary to implement the compatibility code To implement direct dialling with some models of LG Samsung iPhone Blackberry you must enter the special compatibility code The compatibility code activation Go to phone menu gt Sim menu gt Settings gt click OK gt enter the code 1101 gt click OK The code works in Samsung and LG it may not work for phones of different brands and if triggered it is possible that after turning off the phone the set feature will be disabled and the code must be entered again some versions of iPhone Di
21. sabling compatibility code Phone menu gt Sim menu gt Settings gt click OK gt enter the code 1102 gt click OK NB For example if TravelSim menu is not supported in a particular phone you can insert the card into another phone and enter the compatibility code there Then rearrange the SIM card and it is possible that direct dialling will start working If the entered compatibility code does not work you need to call through a service command 146 Travel Talk Save Dialling the number through TravelSim menu Launch the phone menu and select SIM menu the name of the menu may vary depending on the distributor Enter the menu and select Call Dial the destination number in international format for example a call to Germany Dusseldorf 0049211NN This phone menu item appears automatically when SIM card is inserted in the phone but it can be in the main menu in applications or games it depends on your phone model sometimes it may not be there at all in some U S Smartphones with operating system Android and Windows Phone 7 In dualsim phones you can use simultaneously two SIM cards in order to display the TravelSim menu you need TravelSim card to be inserted into the first slot i e make it a primary card You should know that with the new phones TravelSim card can be inserted into any slot Next to bring up the menu select the slot with the TravelSim card as a main menu but after the introduc
22. successfully The phone number and country area code is correct e SIM card is active e Card validity time has not expired e There is GSM network coverage area e This problem has already occurred before NB It is necessary to know what happens when you try to make a call Travel Talk Save Possible cause There is no money on the balance Phone is not registered on the operator network In DUAL IMSI card Estonian IMSI was activated instead of American Message Wrong registration appears on the display There isno GSM network coverage Wrong dialling number or the wrong format of dialling Direct dialling does not work on this phone model some LG Samsung iPhone Blackberry phones The message Call Forbidden Call is blocked Not allowed number forbidden etc Solution Top up the balance In the phone settings menu you should manually connect to the required network If the connection fails you need to send a message to support travelsim com Required data accurate location of the subscriber IMEI code at least the phone model a list of accessible networks and error message displayed when the user is trying to connect to the network How to find out IMEI Dial 06 on your phone the IMEI serial number will be displayed Enter the code for the forced activation of the American IMSI TravelSim menu gt Settings gt 210 101 To force the activation of the Estonian IMSI Tra
23. ter the PIN code and click OK The settings for GPRS WAP will be automatically registered in the phone NB If the automatic Internet settings were not received 1 Configure mobile Internet settings manually You should manually enter the following settings in your phone APN access point name gt send ee e Username gt your TravelSim card number as 372XXXXXXXX The field Password gt leave blank Also you may need to checkmark settings activate GPRS data connection on e activate GPRS in roaming data roaming on 2 The client can inquire GPRS WAP settings by himself To do this send an SMS message to number 9100 there should be IMEI code in the message body serial number of your phone you can find IMEI code by dialling 06 Then you will receive two SMS messages 1st with PIN code 2nd with the settings 3 If it is necessary send the settings from Simple Sim Manager to the subscriber see Simple Sim Manager Manual NB If the Mobile Internet is not working Verification points e There is enough money on the balance e There is GPRS in the host country SIM card is registered in the correct network Travel Talk Save e Service is activated for the SIM card e There are the correct GPRS settings on the phone Possible cause Solution Not enough funds on the balance Top up balance Service is not active Activate Subscriber sets or uses the settings Send the GPRS settings via Simple incorrectly
24. time of sending SMS the sender and recipient number Responsibility for the delivery of SMS is always on the operator of the sender Therefore if the TravelSim subscriber cannot receive SMS messages and his phone SMS memory is not full the sending party must contact their service provider Travel Talk Save Mobile Internet Data Service GPRS EDGE 3G Using your phone to access the Internet There can be several roaming operators in one count y through which the mobile Internet is available and costs may be different Make sure that the operator to which the client connects and through which he wishes to use mobile Internet provides data service see the TravelSim GPRS Rates NB GPRS service is not available in all countries Billing Billing is calculated according to the volume of transmitted data with the set step of charging and tariffing is carried out under the online billing scheme This means that every time you try to open the session the system checks the money on the balance of the card and only after the session begins How to set automatic settings Mobile Internet settings are sent automatically as soon as the card is inserted into a mobile phone An informational SMS message will come to the phone where PIN code will be specified after a few seconds service SMS message will arrive With the acceptance of the given message you will be asked to insert the PIN code specified in the informational SMS message En
25. tion of compatibility code you can make it not primary and direct dialling in this case will work Dialling through the service command prefix 146 Dial in your mobile phone without spaces 146 destination number in international format and press call For example 146 0037251231234 NB After dialling the number via any of the above methods the phone message Wait for call will be displayed In a few seconds your telephone will ring answer as you normally would You will hear a dial tone as TravelSim connects your call SMS triggering An alternative method to initiate the call is used if USSD dial is forbidden on the operator network USSD dial is banned in the United Arab Emirates and Saudi Arabia and some other countries in case of force majeure If USSD dialling does not work then the phone will display the following message USSD not allowed The handset doesn t support SERVICE command from TravelSim also other messages may appear In this case it is necessary to make an outgoing call from the Travelsim menu gt Call Further on SIM card will detect that the host country does not allow USSD and will switch to SMS triggering mode by itself The mode will work until you restart the phone or until the change of the operator s network i e it is not necessary to disable SMS triggering mode manually Also SMS triggering mode can be activated manually through the SIM menu Menu gt Settings gt click OK and ent
26. to support you receive an automatic response with a unique ticket number within two minutes to the email address from which the letter was sent Please send requests directly to TravelSim support Technical questions cannot be solved by other departments and will be redirected to the support team anyway which can extend the response time Follow the recommendations listed below and we will make sure that issues will be resolved in a timely manner Accessing technical support service depending on priority level The table below shows priority levels of requests and communication methods first feedback deadline and problem solving deadline of each request type Please note that in the case of normal level there is no need to contact customer care by phone it is enough to send a request via email or Helpdesk Level of o Communication First feedback Problem solving deadline priority method deadline Normal Request by email or up to 2 5h from one hour to 2 3 days Helpdesk in case the request cannot be solved internally and the answer from partners is awaited Urgent Request by email or immediately up to a few hours or as Helpdesk call to soon as possible in case support the request cannot be 372 68 68 566 solved internally and other parties are involved Very Request by email or immediately as soon as possible urgent Helpdesk call to support 372 68 68 566 NB Please note that support number 372 68 68 566 is for distributors on
27. velSim menu gt Settings gt 201 000 Find coverage Try to call in the correct format to the existing numbers If the client was able to get through to TravelSim technical support via TravelSim menu it means his phone is capable of making outgoing calls Recommend to dial from TravelSim menu or by using the prefix 146 OOCCNN as well as check out the previous dialling number Give advise in the following order 1 Use the prefix 146 OOCCNN 2 Make a call through the TravelSim menu 3 Try to activate compatibility code TravelSim Menu gt Settings gt enter the code 1101 if it works the message CC OptionX ON will appear it will be possible to dial directly Travel Talk Save Possible cause Solution USSD dialling is forbidden in 1 Suggest to make calls via Travelsim menu the host country in the United gt Call SIM card will automatically detect that Arab Emirates and Saudi the host country does not allow USSD and will Arabia automatically switch to SMS triggering mode it may not switch at the first time Dial several times The mode will work until you restart the phone or change the network 2 In the extreme case SMS triggering can be activated manually SIM Menu gt Settings gt click OK and enter the code 802 enable SMS triggering 801 disable SMS triggering The service does not work Send the message to support travelsim com global technical problem with to accelerate troubles
Download Pdf Manuals
Related Search
TravelSim_distributor_manual_eng