Flexicom hx User Manual Boilers - Glow-worm
Contents
1. 1 5 Quick reference guide This Quick reference guide assumes that the appliance has been installed and We designed this Quick reference guide commissioned by a competent person So that you can start using your appliance right away DIGITAL DISPLAY SELECTOR BUTTONS OPERATION p Central Heating activated EE P BE but with no demand target ai mere temperature indicated WAS OF a m LU 4 Q d RESET BUTTON Central Heating active with EE f demand shown by the TE temperature and burner ee c symbol indicate that MODE BUTTON j 1 Press and hold for 2 SELECTOR BUTTON FUNCTION the burner is on seconds for Central 1 Increase Temperature Heating Holiday Mode um nv SELECTOR BUTTON FUNCTION Central Heating Fy 1 Decrease Temperature de activated 2 Deactivate Central Heating aes 4 0020127400 00 06 11 Glow worm 2 Introducing your appliance 2 1 Appliance description The Flexicom hx range of boilers are designed to provide central heating from a fully pumped open vented or sealed water System with an indirect cylinder Once the controls are set the boiler operates automatically Intelligent controls are available as accessories from Glow worm Contact your Installer or Glow worm sales for further information The Flexicom hx boiler is an appliance that uses condensing2. 8 6 Dee 9 6 1 gr c 9 6 2 Packaging nter ttr o tetto E me adieu dep deduce 9 7 e LI ye se 9 HOW TO USE YOUR APPLIANCE 8 OVOeIVIBW os ritos dee Dn imd ORE need Aie e S eei itus Ea ER 10 8 1 Display Description iei iurc teet eoe c eie teen cs 10 822 Switching Omand Off eec tee NEE dies oos 10 8 3 WY SOR COMMONS sericea m 11 ANY ASSISTANCE 9 Fault Findlligi s ertet e a aaae ania a unit ciu E 12 9 1 Electrical circuit interruption cecinere nente 12 9 2 Appliance fails to light eccentric 12 10 Appliance safety devices easiest eene aaa 13 10 1 Boiler SHUtJOWM nr rtr enn nare onte idie aa 13 10 2 Protecting against frost nennen ens 13 10 3 Condensate Drain Blockage ss 13 10 4 Safety Discharge Valve ncn cci ecce 13 11 Appliance maintenance and servicing 14 WMT CICAMING s oui eh 283ce oit E Scu sc sposi stet rez sc enc exea 14 11 2 Regular setviCIDng cene etne pietre rt retento Heimat recenter Een 14 11 3 Sealed Water Systems sse 14 UT MEO Mc E 14 12 Tips Tor Saving ENEY niit iet ie ceu eae rer reina e ve Poen ee Eee SER re dtd 15 13 Contact your after sales organisation eese 15 READ CAREFULLY BEFORE USING 1 Read me 1 1 Welcome These instructions are an integral part of the boiler
3. No responsibility or liability can be accepted for damages caused by failure to follow the instructions in this manual 3 2 Explanation of symbols DANGER Risk of injuries ATTENTION Risk of damage to the appliance or to its surroundings IMPORTANT INFORMATION epp 4 Safety 4 1 What to do if you smell gas isolate your gas supply at the gas emergency control valve Eliminate all sources of ignition i e smoking blowlamps hot air guns etc do not operate electrical lights or Switches either on or off Open all doors and windows ventilate the area open immediately windows and doors in order to ventilate the property do not search for gas leaks with a naked flame call your gas supplier s emergency phone number alert other building occupants 4 2 Safety recommendations You must comply with the following recommendations and safety instructions Never perform any maintenance or repair of the appliance yourself Only competent persons are allowed to work on the appliance Never tamper with safety devices Donotattempt to modify the appliance or its immediate surroundings as this may affect on the safe use of the appliance Under no circumstances must the user interfere with or adjust sealed parts Donotallow children to operate the appliance Donotobstruct the flue system Certain home improvements may adversely affect the operation of your appliance yo
4. and must to comply with the current issue of the Gas Safety Installation and Use Regulations be left with the user Ensure that the installer has fully completed the Benchmark Checklist located on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations England and Wales All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme A Building Regulations Compliance Certificate will then be issued to the customer who should on receipt write the Notification Number on the Benchmark Checklist Read these instructions and follow them carefully for the safe and economical use of your boiler Do not forget to read the chapters Safety and Guarantee where you will find important information for your safety 0020127400 00 06 11 Glow worm 1 2 Guarantee Pack The pack contains the letter of introduction and the guarantee The extended guarantee is supplied loose and we recommend that you should read it Complete and return as soon as possible your guarantee registration card If your guarantee registration card is missing you can obtain a copy or record your registration by telephoning t
5. boiler press the reset button see chapter How to use your appliance Overview CODE DESCRIPTION POSSIBLE CAUSES Boiler has attempted to light 5 times and failed on all occassions Press the reset button If the fault persists contact your Installation Servicing company or Glow worm F5 jOveheatt Boiler has overheated allow to cool then press reset button 12 0020127400 00 06 11 Glow worm 10 Appliance safety devices 10 1 Boiler Shutdown The boiler software is designed to recognise the potential for an overheat lockout and will shutdown before this happens Torestart the boiler press the reset button see chapter How to use your appliance gt Overview If the boiler fails to resume normal operation and all external controls are calling for heat then call your Installation Servicing company or Glow worm service 10 2 Protecting against frost Appliance Protecion In case of the risk of frost Make sure that the electrical and gas supply to the appliance is turned on Foran absence of several days you can leave the appliance to run normally The appliance has a built in frost protection device that protects the boiler from freezing With the gas and electric supplies ON and irrespective of any room thermostat setting the frost protection device will operate the pump when the temperature of the boiler water falls below 8 C A timer is used so that the temperature can be
6. checked periodically After 10 minutes the pump will be stopped if the temperature is higher than 109C or has already reached 359C The burner will activate if the boiler temperature does not reach 109C after 30 minutes or at any time if the temperature drops to 5 C The burner will switch off when the temperature reaches 35 C The appliance always has frost protection active when the power and gas supply are on 0020127400_00 06 11 Glow worm System Protection The boiler alone cannot ensure that the installation is protected against frost NOTE Any other exposed areas of the system should be protected by a separate frost thermostat In case of prolonged absence where power to the dwelling and the boiler is switched off contact your Installation Servicing company or Glow worm Service to have the installation drained or to have the heating circuit protected by adding an anti freeze specially designed for heating systems CAUTION Your domestic water circuit hot and cold is not protected by the boiler 10 3 Condensate Drain Blockage As a Safety feature the boiler will stop working if the condensate drain becomes blocked During freezing conditions this may be due to the forming of ice in the condense drain external to the house Release an ice blockage by the use of warm cloths on the pipe The boiler should then restart Contact your Installation Servicing company or Glow worm service if the fault p
7. technology which recovers heat from the flue gases this operating principle consumes less energy and contributes to the reduction of your household CO emissions This appliance is a room sealed type equipped with a flue system for air supply and the removal of combustion products This flue system offers the possibility to install the appliance in any room without the need for additional ventilation Installation and commissioning of the appliance should only be carried out by a competent person They are responsible for the installation and the commissioning in accordance with standards in force You should also consult a competent person for maintenance and repair of the appliance as well as for any adjustment necessary 0020127400 00 06 11 Glow worm 2 2 Accessories The Flexicom hx is compatible with most makes of 230V programmable room thermostats For increased system compatibility and increased energy saving with intelligent control Glow worm offer a range of controls dedicated to work using a unique communication system eBus low voltage For further details contact your installer 3 Product documentation 3 1 Document storage Make sure that this manual is stored close to your appliance for future reference Should you move home ensure that this manual is handed over to the new home owners Read these instructions and follow them carefully for the safe and efficient use of your appliance
8. Glow worm Instructions for Use Condensing Boilers Flexicom hx 12hx G C No 41 315 28 15hx G C No 41 315 29 18hx G C No 41 315 42 24hx G C No 41 315 61 30hx G C No 41 315 67 38hx G C No 41 315 68 TABLE OF CONTENTS READ CAREFULLY BEFORE USING 1 Read mme T P 3 1 1 Welcome aia P Hv 3 1 2 Guarantee Pack ieu eret tenore bre teresa bna eed a atate epu DESDE Ed 3 1 3 SCNICING aon ere ssete etie un 0sPe Use ned 3 1 4 Benchmarks aar ERO DE TITULOS SEU 4 1 5 Quick Reference G ide matin eerie ertet dens 4 2 Introducing your appliance oec ceret tec ain eh 5 2 1 Appliance description 5 2 2 Accessories sub 3 Product documentation sesesssssssssssssesse esent nene nnns 5 3 1 Document storadges ee EO ate tutte ber pie t uera d entis 5 3 2 Explanation Of SymbolsS aiin eerie nacen ere nens 5 4 Iri 6 4 1 What to do if you smell gas sssssssem 6 4 2 Safety recommendations ccccccccccceceeesceeceeeeeeeeaeeeeeeeesneaeeeeenenes 6 4 33 Safety regulations eee rennen nth deben ne 6 5 Guarantee Responsibility 5 ciet ce oce cere rie eet cov inrer coit 8 5 1 Detailed Guarantee xia rece eee certes 8 5 2 X Appliance Use Manufacturer responsibility
9. MUST be carried out by a competent person approved at the time by the Health and Safety Executive Contact Glow worm s own service organisation using the telephone number below Tel 01773 828100 11 4 Spare Parts In order to guarantee the safe and prolonged life of the product insist that only the manufacturer s genuine spare parts are used Do not use reconditioned or copy parts that have not been clearly authorised by Glow worm If replacement parts are required contact Glow worm s own service organisation for advice using the telephone number below Tel 01773 828100 or for approved stockist visit www glow worm co uk Quote the name and model of the boiler The name and model badge is on the front case If in doubt seek advice from the local gas company or Glow worm s own service organisation using the telephone number below Tel 01773 828100 0020127400_00 06 11 Glow worm 12 Tips for saving energy Your installer will be able to give energy saving advice about your system and its controls For energy saving advice you can contact the Energy Savings Trust for advice or visit www energysaving trust org uk who offer simple effective advice about saving energy Regular servicing of your boiler will help maintain its efficiency servicing once a year is recommended Turn your thermostat down Reducing your room temperature by 1 C could cut your heating bills by up to 10 percent S
10. ce with the manufacturer s recommendations We strongly recommend regular servicing of your gas appliance but where the condition is not met any chargeable spare parts or components issued within the applicable guarantee period still benefit from a 12 month warranty from the date of issue by the manufacturer 5 2 Appliance use manufacturer responsibility Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the countries of destination The guarantee is applicable on the condition that The appliance is installed by a competent person in accordance with installation instructions The appliance is used for normal domestic purposes and in accordance with the manufacturer s operating and maintenance instructions The appliance is serviced maintained by a competent person The repair or replacement of parts during the guarantee period does not have the effect of extending the period The manufacturer has no responsibility whatsoever for any damage resulting from Any defects or damage resulting from incorrect or poor installation inadequate servicing or maladjustment of the gas or water used Any defects in the system to which the appliance is connected Any defects caused by inadequate frost protection Any deterioration or maladjustment following changes in the nature or pressur
11. ctor buttons The boiler will operate automatically NOTE The display will indicate the Heating system water temperature or a fault code see section Fault Finding The control panel will flash and display all its digits It will then return to the default display and depending on the TIT 0020127400_00 06 11 Glow worm ANY ASSISTANCE 9 Fault Finding In this section fault codes that are displayed which CAN be carried out by the USER to restore appliance operation Corrective action Other fault codes MUST be solved by a competent person only Like all condensing boilers it will produce a plume of condensation from the flue terminal in cool weather This is due to the high efficiency and hence low flue gas temperature of the boiler It is normal and not a fault indication If any fault persists and your appliance still does not work leave it switched off and contact your competent person 9 1 Electrical Supply Failure The boiler will not work without an electrical supply and normal operation of the boiler should resume when the electrical supply is restored If the boiler does not resume normal operation check the external controls It may be necessary to restart your appliance Torestart the boiler press the reset button see chapter How to use your appliance gt Overview 9 2 Appliance fails to light The LCD will display a flashing F and code number Torestart the
12. e of the gas or the water used or a change in the characteristics of the electrical supply voltage For further details refer to your Terms and Conditions This appliance is intended to be installed only within the designated countries displayed on the type plate e Itis the responsibility of parents guardians and carers that the appliance is protected away from persons under their care 0020127400 00 06 11 Glow worm 6 Recycling This appliance contains many recyclable parts and should be disposed of according to the current WEEE regulations The packaging should also be disposed of according to the current regulations 6 1 Appliance The appliance must be recycled in compliance with the WEEE Waste Electrical and Electrical Equipment directive which in particular requires selective collection of waste electrical and electronic equipment the systematic selective processing of certain components and substances deemed dangerous reuse recycling and energy recovery of collected WEEE s This symbol indicates that vas this appliance must not be disposed of with household waste that it should be selectively collected for energy recovery reuse or recycling Take the appliance to an appropriate collection point for processing energy recovery and recycling of waste Electronic and Electrical Equipment By complying with this directive you will contribute to the preservation of natural
13. egulation 5 certified by Notified body 0087 Product production certified by Notified body 0086 The CE mark on this appliance shows compliance with Directive 2009 142 EC on the approximation of the laws of the Member States relating to appliances burning gaseous fuels Directive 73 23 EEC on the harmonisation of the Laws ofthe Member States relating to electrical equipment designed for use within certain voltage limits Directive 89 336 EEC on the approximation of the Laws of the Member States relating to electromagnetic compatibility appliance has been designed according to the safety techniques and rules in force The compliance of this appliance with the relevant standards has been certified C C The CE mark shows that this 5 Guarantee Responsibility 5 1 Detailed guarantee Thank you for installing a new Glow worm appliance in your home Glow worm appliances are manufactured to the very highest standard so we are pleased to offer our customers a Comprehensive Guarantee This product is guaranteed for 24 months from the date of installation or 30 months from the date of manufacture whichever is the shorter for parts and labour The second year of the parts guarantee from the beginning of the 13th month onwards after installation or manufacture is conditional upon the boiler having been serviced by a competent person approved at the time by the Health and Safety Executive in accordan
14. ersists 10 4 Safety Discharge Valve The safety discharge valve and discharge pipe is fitted to the boiler fthere is any discharge from the pipe Switch off the boiler electrical supply then call your Installation Servicing company or Glow worm service 13 11 Appliance maintenance and servicing 11 1 Cleaning Before cleaning turn the appliance off The appliance casing can be cleaned using a mild liquid detergent with a damp cloth then a dry cloth to polish Do not use any form of abrasive or solvent cleaner as you may damage the paintwork 11 2 Regular servicing Regular servicing of the appliance is important to the prolonged safe and efficient use of your appliance Incorrect or inadequate servicing can severely affect the safety of the appliance and can lead to injury We recommend that your appliance is Serviced every year Only use a competent person The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack To obtain service call your installer or Glow worm s own service organisation using the telephone number on the inside front cover of this booklet PE 11 3 Sealed Water Systems The draining refilling and pressurising
15. et your heating and hot water at the time controller to come on only when required rather than all the time 13 Contact your after sales organisation Customer service call Tel 01773 828100 Technical helpline Tel 01773 828300 T5 0020127400_00 06 11 Glow worm 0020127400 Subject to engineering changes 06 11 0020127400 00 GLOW WORM Nottingham Road Because of our constant endeavour for Belper Derbyshire improvement details may vary slightly DE56 1JT from those shown in these instructions Glow worm www glow worm co uk
16. et l NN temperature indicated Central Heating active with Tre demand shown by the 7I temperature and burner MEENE symbol indicate that the burner is on Holiday Mode IEEE Central Heating de activated Do not operate the boiler without water GAS SERVICE ISOLATION Mon GAS SUPPLY shown closed PIPE IN 0020127400 00 06 11 Glow worm Switching off selected operation and controls display the temperature settings Switch off the electrical supply Switching off CH mode The appliance and the display will shut down Press the selector button to turn OFF the Central Heating AN If you intend to leave All the appliance functions will be switched your property empty for a off except frost protection prolonged period refer to the Appliance Safety Devices section 8 3 User Controls If you are in any doubt about the boiler being filled with water contact your installer or Glow worm s own service organisation using the telephone number shown in the chapter Contact your after sales organisation Press MODE button and hold for 2 seconds to enter Central Heating function Central heating function is indicated by a flashing H After 5 seconds of inactivity the display will reset to indicate the water temperature To select the Central Heating temperature 38 82 C press the or sele
17. he Glow worm Customer Service number 0800 073 2142 1 3 Servicing This product should be serviced regularly to optimise its safety efficiency and performance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack To ensure the continued efficient and safe operation of the boiler it is recommended that it is checked and serviced at regular intervals The frequency of servicing will depend upon the site conditions and usage but in general once a year should be enough To obtain service call your installer or Glow worm s own service organisation using the telephone number on the inside back cover of this booklet 1 4 Benchmark Benchmark is managed and promoted by the Heating and Hotwater Industry Glow worm is a licensed member of Council the Benchmark Scheme which aims to improve the standards of installation For more information visit and commissioning of domestic heating www centralheating co uk and hot water systems in the UK and to encourage regular servicing to optimise A safety efficiency and performance Y enc mar COLLECTIVE MARK THE MARK OF QUALITY FOR THE INSTALLATION COMMISSIONING AND SERVICING OF DOMESTIC HEATING AND HOT WATER SYSTEMS
18. nd Use Regulations In your own interests and that of safety it is the Law that ALL gas appliances have been installed by a competent person approved at the time by the Health and Safety Executive in accordance with the current issue of these regulations Gas Category This boiler is for use only on G20 natural gas Electrical Connection The boiler MUST be earthed The boiler MUST be connected to a permanent 230V ac 50Hz supply fused at 3A Connection of the whole electrical system of the boiler including any heating controls to the electrical supply must be through one common isolator The colours of three core flexible cable are blue neutral brown live green and yellow earth Testing and Certification This boiler is certificated to the current issue of EN 483 for performance and safety It is important that no alteration is made to the boiler unless approved in writing by Glow worm 0020127400 00 06 11 Glow worm Any alteration not approved by Glow worm could invalidate the certification boiler warranty and may also infringe the current issue of the statutory requirements CE Mark This boiler meets the requirements of Statutory Instrument No 3083 of the Boiler Efficiency Regulations and therefore is deemed to meet the requirements of Directive 92 42 EEC on the efficiency requirements for new hot water boilers fire with liquid or gaseous fuels Type test for purposes of R
19. resources and the protection of human health 0020127400 00 06 11 Glow worm 6 2 Packaging The competent person who installed the appliance must sort the waste so as to separate those which can be recycled cardboard plastics from those that cannot dispose of the waste in compliance with regulations in force 7 Clearances NOTE A removable compartment door can be placed a minimum 5mm in front of the appliance A clearance of 600mm is required from a fixed surface 5mm to a non permanent surface 20mm to a permanent surface T 5mm clearance to combustible material DIGITAL DISPLAY SELECTOR BUTTONS rut Om ams mL to MODE BUTTON 1 Press and hold for 2 seconds for Central Heating HOW TO USE YOUR APPLIANCE 8 Overview 8 1 Display Description The User Control panel consists of three push buttons a reset button and display which will indicate with symbols the status of the boiler 8 2 Switching On and Off Switching on Check that the gas service isolating valve on the appliance is open The appliance has electrical power and there is no demand from any external controls 10 RESET BUTTON SELECTOR BUTTON FUNCTION 1 Increase Temperature SELECTOR BUTTON FUNCTION 1 Decrease Temperature 2 Deactivate Central Heating OPERATION Central Heating activated T but with no demand targ
20. u should consult your installer for advice before carrying out any work Do not expose the appliance to high humidity Do not use or store explosive or inflammable materials e g petrol aerosols solvents chlorine based detergents paint glue etc in the same room compartment or cupboard as the appliance Under certain conditions these substances can prove to be corrosive Do not touch the heated surfaces of the appliance such as outlet duct hydraulic connections also after the appliance operation because for a certain time these surfaces may become hot Any contact with them can cause burns This appliance contains metal parts components and care should be taken when handling and cleaning with particular regard to edges nthe case of any water leak immediately turn off the cold water supply to the appliance and have the leak repaired by your competent person Do not store or place articles on the appliance 4 3 Safety regulations Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the countries of destination 0020127400 00 06 11 Glow worm If this boiler is installed in a rented property in the UK there is a duty of care imposed on the owner of the property by the current issue of the Gas Safety Installation and Use Regulations Section 35 Gas Safety Installation a
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