APBX-IP04-User_Manua..
Contents
1. Period Announcement Prompt hello world vi Frequency 40s vw Event Key v Action End Call w Destination Fallover Destination Action End Call v Destination 0 w 3 Caller Position Announcement Announce queue position and or estimated hold time to caller 4 Period Announcement This allows a message like Thank you for holding your call is important to us to be played at regular intervals while a caller is in the queue 29 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom NOTE The key point with announcements is that they are only played within the timeout retry period set on the queue For the most part this works OK as when all queue members are busy unavailable the timeout retry period is effectively ignored 1 e you can consider the queue to always be in this state and announcements will be played as per your setting of the announce frequency and periodic announce frequency parameters When a handset is available and the queue is ringing it the timeout retry timeouts become critical For example if you want announcements every 20 seconds but the timeout is set to 60 seconds when a queue member is ringing you will only ever get announcements every 60 seconds 5 Event This allows callers waiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover dest2. For example Once set Dial Pattern 2X X Strip 0 that means any calls to 200 299 will be forwarded out Please do not simply set it to X otherwise all telephone numbers with 2 or 2 digits will be matched this outbound route probably affect your interior calls unless your local extensions is just a single figure 21 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks See example in Chapter 5 Prepend these digits Allows the user to specify digits that are prepended before the call is placed via the trunk See example in Part 4 Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Select extensions which can dial out with this outbound route In my case only 6000 and 6001 can dial out with this trunk Outbound Trunk Selection Select trunks which calls are forwarded out through Add Outbound Route X General Outbound Route Name ATCOM This place will be replaced Dial Pattern NA Strip digits from front Prepend these digits fs before dialing Outbound Extension Selection Available Extensions Selected Extensions 6101 fxel 6102 fus2 Outbound Trunk Selection Available Trunks FXO3 Fad 4 4 Make inbound calls Go to PBX Settings gt Inbound Routes click H Add to
3. dl Save 2 3 System Status 1 General Product Model Show the model of this APBX Firmware Version 5 ATCOM TECHNOLOGY CO LIMITED gt APBX IP04 User Manual Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2 Network Show the network setting of APBX 3 Peripheral Show what kinds of how many modules are detected System Status A System Status General General Trunk Status Extension Status General PBX Settings Y Product Model IPO4 Network Settings Y System Settings Y System Up Time 0 days O hours 4 minutes 21 seconds Reports Y Network WAN Connection Type STATIC WAN Mac Address AE SF 29 CA DS DB WAN IP Address 192 168 1 159 WAN Subnet Mask 255 255 255 0 Peripheral Port 1 FXS Port 3 FXO atcom Logout Firmware Version 1 4 0 System Current Time Mon Jan 1 00 04 21 2007 WAN Primary DNS WAN Secondary DNS 8 8 4 4 WAN Gateway 192 168 1 254 Port 2 Port 4 3 Create local extensions and make interior calls There are two kinds of extensions in APBX FXS extensions and SIP extensions 3 1 FXS extensions It needs support of FXS module the module installed in IP04 can be AX110S Analog phone is available to make calls once connected to the corresponding FXS port APBX configures FXS extension automatically when FXS module is detected FXS extension can t be
4. Pickup Group 0 C cal waiting Ring Out Cluse Web Interface Storage Quota Privilege Basic lll 1 General Name A character based name for this extension 1 e Bob Jones Extension Extension number 1 e 6000 it 1s associated with this particular user phone Password Authentication for SIP phone to register and make calls Caller ID CID showed in the other s phone during a call default is Extension Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP 2 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is the extension number It s also the password for extension to login his administration web page 10 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom 3 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 4 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on
5. When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 5 Other Options Pickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group APBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line It also needs the call waiting support of IP phone If this Option is checked the follow me option When busy will be unavailable Ring Out Set the ring timeout for this extension APBX will stop ringing the extension if the time is up and there is still no answer Use Web Interface When checked user can login the administration web page of this extension with extension number and voice mail pin code as username and password Storage Quota Privilege Set capacity of disk space for this extension to store voicemail and call recording Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M 6 Advanced Configuration SIP Settings 11 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manu
6. PBX Settings Custom Prompts Logout cd Record New Frompt a Upload a Prompt Mame Operation 1 hello world 2 intro 7 3 Language Setting Set the language of default system prompt audio English is supported by default French and Spanish need to be download from Internet when chose at the first time Make sure gateway is right set so that APBX can access Internet J ATCOM TECHNOLOGY CO LIMITED atcom APBX IP04 User Manual PBX Settings Language Language Setting Language English English la Save Spanish French 8 Network Settings Description of LAN WAN and DHCP server settings can be found in Chapter 2 All network settings will take effect after APBX reboot 8 1 Web Access Choose the web access protocol and port for web server here HTTP and HTTPs are both supported default port is 80 and 443 respective Network Settings Web Access Web Access Mode HTTP HTTPS lal Save po Reset 8 2 Firewall Firewall s used to prevent unauthorized connections 1 Enable Firewall Check it to enable firewall 2 Common Rule Accept Drop the connections from remote hosts Name A name for the rule Description S mple description for the rule Protocol Set the protocol type for connection Port 36 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Set the destination port range for connection The main protocols and default ports APBX uses for each application are lis
7. atcom APBX IP04 User Manual For Firmware Version V1 4 0 2013 07 11 atcom APBX IP04 User Manual Contents Ane E sclas ae teceSeeeern eo goaina eee encsoee tena sea cetw ane etnaneesee 1 Lo HLFOAUC O Net 3 2 Connection ana Change IP Address OF AP BX nes een ee 4 2 1 o A ere oo 4 22 MANS CO Sa E RE re ee 5 Zar SV SUIS serene ons aes era ee RE RE LI ee ee 5 3 Create local extensions and make interior CallS ccccccccccccsssssseecccccescaeeseecccceessauaeeeeseeeesseueesseeeeesessauauseeseseseesaaas 6 e H A ee nee eee re ere rere 6 2 A ee ee ee 9 3 3 Register onto APBX with your IP phON occccccocccnncnnccnnonononnnonacononononononononnnnnrnnnonaronnonanonnnonarnnnonarnnnonanonoss 13 34 ECTS ONS NS psss 13 35 Peu OS rias 14 30 MIP SCH ES ee ee ee eine 16 37 no ee Eee ee er ere 18 38 PENE VAC CGO Mosa 18 39 O 18 4 Create SIP trunk and make outbound inbound calls to from VOIP provider ooooonncncncccnnnnnnnnnnnnnnnnnnononaninoss 19 AL CGS SIP Traun cra da 19 4 2 CNE SIP TENES TUS ee ee se ee ee een 21 da Wake 0 1191510916 fer mia 21 TA IV VAIS VINO CANS ee uae ee en 22 5 Make outbound inbound calls to from PSTN NetWwork ccssececcsseccccessecccesseccccesecscceuseeeceusesecauseseceesesenaeseeeeas 24 5 1 Make sure FXO modules are installed oooooncccnnncnnonononnnnnnnnnnononanonnnnnnnononnnnnnnnnnnnnnonnnnnnnnnnnnnononannnnnnss 24 52 Wake OUTDO UI
8. Extension number of the queue dial it to get into the queue Queue Password Used as authentication for users before being dynamic agent Queue Agent Timeout Ring timeout in seconds when calling an agent Queue Max Wait Time The maximum time in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for APBX ring the agents RingAll Ring all available agents simultaneously until one answers LeastRecent Ring agents which was least recently called FewestCalls Ring agents with the fewest completed calls Random Ring agents in a random way RRmemory Round robin with memory remembers where it left off in the last ring pass 2 Agents Select Static Agent here there are two kinds of agents Static Agent chose here 28 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Dynamic Agent users can dial Queue number to log in as dynamic agent and Queue number to log out In this case users can dial 6900 to being a dynamic agent need to enter password 123 and 6900 to log out Edit Call Queue 6900 x General Queue Password 123 Queue Agent Timeout Queue Max Wait Time Agents Available Agents Selected Agents 6001 6101 fx 1 6102 fx 2 Caller Position Announcement Announce Position Yes we Announce Holdtime Yes w Frequency 15s y
9. Just making sure GMT Time Zone is right set is OK There have already DST setting in each Time Zone Manually However the DST in some countries is changing every year If the DST setting in Time Zone is not exact Please set it manually the format should be start start_time end end_time save offset The rule for start end time is month mday wday hour min second 1 lt month lt 12 0 lt mday lt 31 0 lt wday lt 7 month mday wday means the first wday coming after month mday for example start 4 1 7 0 0 0 end 10 31 7 0 0 0 save 1 means APBX time from the first Sunday coming after April 1th to the first Sunday coming after October 31th will be one hour early 9 3 Firmware Upgrade There are two ways to upload Kernel Application for APBX 4 ATCOM TECHNOLOGY CO LIMITED at APBX IP04 User Manual com 1 HTTP Upload them from local PC System Settings Firmware Upgrade Image Type O Application O kernel Upgrade Method HTTP TFTP Choose a file to upload Browse APBE V1 4 0 crc 2 TFTP Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server System Settings Firmware Upgrade Image Type O Application kernel Upgrade Method Gure TFTP Reset Config F Server 192 168 1 156 File 4APHS latest cre Upgrade Choose Reset Config will reset the configuration 9 4 Backup and Restore 1 Backup Create Backup for co
10. Regular 3 M Privileged 4 M 8 ATCOM TECHNOLOGY CO LIMITED at APBX IP04 User Manual com Super 5 M Edit FXS Extension 1 X General Name Caller ID 6101 Volce Mail Enable Voice Mail Voice Mail Access PIN Code Mail Setting Enable Sending Voice Mail Email Address fs Flash Hook Flash Duration Time Sequential Hook Flash Interval TSO Follow Me Call Forward Clatways Ml When no answerMl When busy Forward To voice Mail O Number Other Options Pickup Group Storage Quota Privilege 3 2 SIP extensions can Waiting Ring Out Use Web Interface SIP extension is an SIP account that allows IP phone or softphone to register to It can be created modified deleted one by one or in batch Click Create New Extension to add an extension or A Add Multiple Extensions to add multiple extensions The extension number range is defined in PBX Settings gt Options gt Extension Preference changing it can create extensions in others number range 9 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual Edit Voip Extension 6000 E N General Type SIF Name 6000 Extension sooo Password pw d00 Caller ID 6000 Transport ULF w Voice Mail Enable Voice Mail Voice Mail Access PIN Code Mail Setting E Enable Sending Voice Mail Email Address sd Follow Me Call Forward Dl Always When no answer Ml Wher busy Forward To Voice Mail Number Other Options
11. 255 0 142 168 100 1 Ho 2 VLAN ID VLAN IP VLAN Subnet Mask Default Gateway No 2 VLAN ID VLAN IP VLAN Subnet Mask Default Gateway 100 192 168 200 100 255 255 255 0 192 168 200 1 AN Mil AM FED a Submit 9 System Settings 9 1 Change Password Change the password for admin login 1t will take effect immediately system Settings Change Password Change Password New Password Retype New Password fs lal Save pe Cancel 9 2 Date amp amp Time Set the date and time for APBX The settings will take effect immediately 40 ATCOM TECHNOLOGY CO LIMITED atcom APBX IP04 User Manual System Settings Date amp amp Time General GMT TimeZone 8 China Beijing 1 Automatically Synchronize with Internet Time Server NTP Server pool ntp org Set Date amp Time Manually Daylight Saving Time Daylight Saving Time Disabled Daylight Saving Time Rule nl lal Save po Cancel General There are two ways to set Date Time for APBX d b 2 NTP server Make sure the connection between APBX and NTP server is OK if the NTP server is located on Internet the gateway of WAN should be right set so that APBX can access Internet GMT TimeZone is also an important arguments for time setting in this way Please choose the right Time Zone Manually Daylight Saving Time There are two ways to set DST d Automatic
12. 6 of 6 items 3 Personal Settings Users can set voice mail voice mail to email follow me ring timeout here Voice Mail Y Personal Settings Logout Call Detail Records Y A Personal Settings General Personal Settings Voice Mail Voice MailEnable Yes v Voice Mail Access PIN Code Mail Setting Cl Enable Sending Voice Mail to Email Email Address Follow Me Call Forward always Ml when no answer Mvvhen busy Forward To voice Mail O Number O O Other Options Save Reset Finish P Nn ATCOM TECHNOLOGY CO LIMITED
13. Dial Call Recording Code to begin recording and dial it again to stop recording during a call Checking Voicemail Users can check their Voicemail by dialing this code on their phone Attended Transfer Routed a call to a third party only if the third party answers the call The call flow should be like below 1 Phone A call B B answers the call 2 B presses feature code 3 and C s number to transfer the call to C 3 IfC answers B s call B can talk to C and A is on hold 4 If Phone B hangs up A will talk to C transfer 1s successful 4 If Phone C hangs up B connects back to A transfer is failed Blind Transfer Blind transfer is when a call is routed to a third party the original call is ended and no check s made to determine whether the transferred call is answered or if the number is busy The call flow should be like below 1 Phone A call B B answers the call 2 B presses feature code 03 and C s number to transfer the call to C Group Call Pickup Pick up a ring call for other extensions in the same pickup group The call flow should be like below 1 Calls A phone A is ring but A is not at his her seat 2 Extension A and B are in the same pick up group B can dial Group Call Pickup code to pick up the ring call and talk to C Direct Call Pickup Pick up a ring call for an appointed extension 14 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom The call flow should be like below 1 Ccal
14. Feature Codes y 5300 123 Edit Delete Auto Attendant 2 6801 Edit Delete HuntRing Group Conference Callback 3 8 Paging Intercom Dial a code and connect directly to a built in two way announcement and talkback function on one or more phones support up to 20 participants Paging Group Number Extension number of paging group dial it to reach this group Duplex If checked caller and callees all can speak and hear Otherwise only caller can speak and callees can hear Add Paging Group 2 Paging Group Number 6700 Duplex I 6101 fxel 6102 fxs2 6000 6001 Paging Group Members A Save po Cancel 3 9 Options 1 General Preference Ring Timeout 18 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Default Ring Timeout for an extension if Ring Out for it is not set Max Call Duration This defines the maximum amount of time in seconds for a interior call O means no limit default is 6000s Music On Hold This define which Music on hold is used when transfer call park on hold Conference etc Tone Region This defines how the default dial tone busy tone and ring tone look like please select your country or nearest neighboring country here 2 Extension Preference Defines the range for SIP FXS Ring Group Voice Menu Paging Group Conference Queue Extensions The extension length must be between 3 and 9 digits The maximum quantity can be supported for eac
15. Rule 1 ee ip address subnet mask Permitted Rule 2 fe ip address subnet mask Permitted Rule 3 ee ip address subnet mask Permitted Rule 4 fe ip address subnet mask IP Restriction Enable it to permit trusted IP network register to this extension number This is an useful way to improve the security of APBX 12 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Set trusted IP xx xx xx xx 255 255 255 255 for example 192 168 1 160 255 255 255 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 3 3 Register onto APBX with your IP phone gt ATCOM IP Phone Configuration System Mozilla Firefox File Edit View History Bookmarks Tools Help i ATCOM PBX Configuration System x i i ATCOM IP Phone Configuration Sys X 192 168 1 202 user asp Q E Google lt ctr1 K P Nile y A gt System Status Y Account Account 3 admin Network Y Account A SIP Enable Yes Extension created in APBX Ne Display Name 6000 al User ID 6000 Phone Settings Y Authenticate ID 6000 Password 000000 Password set in APBK L for this extension Update Y poa hd SIP Server 192 168 1 100 SIP Port 5060 Phone Book l Use Outbound Proxy No The IP of ATDI Call Log Y A Ly Outbound Proxy Server Outbound Proxy Port 5060 Register Expires 30 Subscribe Expires 360
16. bound with extension Name A character based name for this extension 1 e Bob Jones Caller ID CID showed in the other s phone during a call default 1s Extension 2 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is 123456 It s also the password for extension to login his administration web page 3 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address T ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 4 Flash Hook Flash Detection Time Sets the amount of time in milliseconds that the hook flash must remain depressed in order for asterisk to consider such an event a valid flash event The default value of it is 1250 ms and it can be configured in 1 ms increments Sequential Hook Flash Interval Sets the amount of time in milliseconds that must have passed since the last hook flash event received by asterisk before it will recognize a second event If a second event occurs in less time than defined in here then asterisk will ignore the event The default value is 750 ms and it can be configured in 1 ms increment
17. deleted The extension number is defined in PBX Settings gt Options gt Extension Preference changing it can change the FXS extension number ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual ATCOM PBX Configuration System Mozilla Firefox File Edit View History Bookmarks Tools Help O ATCOM PBX Configuration System 192 168 1 100 adminfindex html Q C EJ Soscle lt ctr1 x gt P Sly Mir e A e System Status Y PBX Settings Extensions Logout PBX Settings A Extensions ir FXS Extensions Trunks Inbound Routes amp Refresh Outbound Routes Feature Codes Extension Full Name CallerlD Operation Auto Attendant 6101 6101 Edit HuntRing Group Conference Paging intercom VoIP Extensions Time Intervals Queue co Create New Extension GH Add Multiple Extensions Modify Selected Extensions X Delete Selected Extensions DISA Blacklist Options 10 u IM q Page 1 oft gt pl 2 Displaying 1 to 0 of 0 items SIP Settings SMTP Settings Music On Hold Custom Prompts Language 6102 6102 Edi g O Extension Full Name Caller ID Operation Sorry no data exist You can click Create New Extension or Add Multiple Extension button to create extension s Network Settings System Settings Reports Y 1 General Extension Extension number 1 e 6101 it is associated with this particular user phone Port The analog port
18. 0 SIP 100Rel Require No v Must be the same as that in APBX for this extension Codec Configuration Prefer Codec GT26 w User Prefer Codec Only No vw DTMF Tx Method RFC2833 v Call Feature Setting After successfully register with 6000 and 6001 you can make interior calls among 6000 6001 6101 FXS 6102 FXS now 3 4 Extensions Status System Status A System Status Extension Status Logout General Trunk Status Extension Status Extension Status PBX Settings Y u E 7 Idle D Busy I Ringing 7 Unavailable Network Settings Y System Settings Y Status Extension Type dew Messages ld Messages Reports Y 1 Pic 6000 SIP 2 F Unavailable am SIP 3 9 dle 6101 FXS Q dle 6102 FXS 10M Id 4 Pagei oft E Displaying 1 to 4 of 4 items This page is used to check the extensions status 13 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom 7 Idle The extension is registered and idle 7 Busy The extension is on the phone gt DJ Ringing The extension is ringing Unavailable The extension is not registered and unreachable If this page response slowly please be patient to wait the output before check other pages Otherwise other pages cannot be displayed correctly since APBX is accessing database while status checking and database 1s locked for other pages request 3 5 Feature Codes 1 General Call Recording Record a call while in the call
19. 6000 6010 Extension 6000 6010 inbound calls to 6000 6010 will be forwarded to corresponding extension 228 LIMITED APBX IP04 User Manual atcom Path Set the destination for incoming calls If Extension is set this option will not take effect 5 Make outbound inbound calls to from PSTN network 5 1 Make sure FXO modules are installed If there are FXO modules installed in your APBX APBX configures analog trunk automatically when they are detected The module installed in IP04 can be AX110X System Status Y PBX Settings Trunks Logout PBX Settings A Extensions Trunks Analog Trunk Inbound Routes amp Refresh Outbound Routes Feature Codes Trunk Name Port Operation Auto Attendant 1 FKO3 3 Edit HuntiRing Group 2 FXO4 4 Edit Conference m Pagingilntercom SIP Trunk Time Intervals Queue New SIP Trunk DISA z Blacklist Provider Name HostnameilP User Name operation m Options 1 ATCOM atcomtest f3322 org 200 Edit Delete SIP Settings SMTP Settings Service Provider Music On Hold A New Service Provider Custom Prompts Language Provider Name HostnameilP Operation Network Settings y Sorry no data exist System Settings Y NOTE Before using them please make sure FXO port is connected with PSTN line InService The connection status can be checked in System Status gt Trunk Status System Status A System Status Trunk Status Genera
20. C ee ee ee 24 gt Makeinbound Calar 26 By INPDOUNAa Call CONTO ernennen nee 27 51 Timeless ee EEE ee 27 62 a E En A S 27 A O a A o A A 28 6 4 Auto Attendant Voice Menu IVR occcccnnccnnnonioccnnonncccnnonaninnonarcnnonanrcnonnarcnnonrrnnonnrrnnnnnarcnnonarinnonarrnnonnaiinns 31 o Dat 32 A A A e oe EEE A onsannatep es 33 BR SP o RE E o nn eee II eE o err eter ore ere 33 A e PE o A ee ee A 35 7 A ae A O a A 35 7 2 CUSTOM PROMESA ras eres 35 1 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual la Langa teen nee 35 8 NeW eE ee ne ee t reste 36 SI We ee ee ee E 36 82 TNO A A 36 83 PORE Forwarding een E 39 St DON ee ee ee ie 39 IN ee en 39 I e rg o A E oo o E EE E 40 SL Chana Pro id 40 2 Date as TIM epa ee ers 40 gt AWe Upe IE sanos bis 41 IM 7224 lt 4 9c 1019 RESTO iaa tds 42 95 BREDOOL as Reset nee nee rear ee 43 IV REDONS e PP ee 43 107 Cae AECOrOsS ee een 43 11 Web Interface Tor eXtens on au E ias 44 2 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual 1 Introduction Overview ofthe APBX atcom ATCOM IPPBX is a SIP based IP voice switch with a small embedded OS and rich GUI Graphical User Interface providing a powerful networking and corporate communication function With it users can quickly deploy an internal communication system for enterprise as well as configure conveniently applications and value added services on IP PBX via its GUI to fit enterprise s own various demands Tar
21. GY CO LIMITED APBX IP04 User Manual atcom Advance Configuration DOD Setting Dob 173456 Associated Extension 6000 DOD Number 123456 Associated Extension 6000 hd a Add DOD Al Save po Cancel 4 2 Check SIP Trunk Status After creating trunk go to System Status gt Trunk Status to check the SIP trunk Status make sure it s registered System Status A System Status Trunk Status General Trunk Status Extension Status Trunk Status PBX Settings Y Type Trunk Name Status PortiHostNameilP Network Settings Y 1 trunk ATCOM Registered atcomtestf3322 0rg System Settings Y 2 FRO FXO3 InService PORT3 Y 3 FXO FXO4 Disconnected PORT4 Reports 4 3 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means one or more digits will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible
22. Set the SIP port TCP which APBX is listening to Registration Subscription Time Max Maximum duration in seconds of a SIP registration subscription Registration Subscription Time Min Minimum duration in seconds of a SIP registration subscription 33 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom RTP Port Min Max Set the RTP port range DTMF Mode Set the default DTMF mode 2 NAT Here provide other two solutions for SIP one way audio issue besides outbound proxy Using any one 1s OK a STUN Just setting STUN server port is OK There are many public STUN server on Internet http www voip info org wiki view STUN NAT Enable STUN STUN Server fedestiny cordiaip com STUNPort 5060 External IP Address MT emano OO External Refresh Interval Po NAT Mode we Local Network Identification Allow RTP Reimmite Io e Save b NAT NAT Enable STUN U External IP Address fo External Host atcomtest 3322 arg STUN Server External Refresh Interval 0 NAT Mode w Local Network Identification 168 1 0 255 255 255 0 Allow RTP Retmatte nonat we Save The External IP External Host and Local Network Identification settings are used if you use APBX behind aNAT device to communicate with services on the outside External IP address Address that we re going to put in outbound SIP messages if we re behind a NAT The externip and localnet is used when registering and communicatin
23. TED APBX IP04 User Manual atcom Check this to drop all packets or connection from other hosts if there are no other rules defined 8 3 Port Forwarding When APBX works as a router it can forward connections to WAN to a device connected to LAN network Edit Port Forward x WAN Port 2080 LANIP 192 168 10 2 Lal Submit po Cancel For example user can access 192 168 10 2 80 connected to LAN by accessing xx xx xx xx 8080 XX XX xx xx is the IP of WAN 8 4 DDNS Dynamic Domain Name Service DDNS is a service used to map a domain name to the dynamic IP address of a network device IPPBX support 3 DDNS servers below please go to the website of below servers and apply a domain name then fill related information here dyndns org qdns www zoneedit com Network Settings DDNS DDNS Setting Enable DONS DONS Server User Name Password Hostname atcomtest 3322 org al Save 8 5 VLAN 39 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom A VLAN Virtual LAN is a logical local area network LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Both WAN and LAN support 2 VLANs Network Settings VLAN Logout VLAN over WAN No 1 VLAN ID VLAN IP VLAN Subnet Mask Default Gateway VLAN over LAN No 1 VLAN ID VLAN IF VLAN Subnet Mask Default Gateway 100 192 168 100 100 255 205
24. add an inbound route Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 4 3 can be used here as same 22 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual DID number Define the expected DID number if your trunk passes DID on incoming calls Leave this blank to match calls with any no DID info Special characters described in chapter 4 3 can be used here as same Extension atcom Define the extension for DID number This field is only valid when you use SIP trunk for this inbound router You can only input number and in this field and the format can be XXX or XXX XXX The count of the number must be only one or equal the count of the DID number Up to 100 DID numbers can be set Inbound Trunk Selection Select the trunks for which this inbound route apply Time Select appropriate time intervals for when this inbound route apply Add Inbound Route 23 Gener l Inbound Route Name ATCOM Caller ID fo DID Number 200 299 Extension 6000 6099 Inbound Trunk Selection Available Trunks Selected Trunks FAO ATCOM Faod Time Time Interval Path Destination Type End Call Destination lal Save fr Cancel ATCOM TECHNOLOGY CO For example Set DID number 6000 6010 Extension 6000 All inbound calls to 6000 6010 will be forwarded to extension 6000 Set DID number
25. al atcom NAT Try th s setting when APBX is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP RTP ports Can Reinvite By default Asterisk will route the media streams from SIP endpoints through itself Enabling this option causes asterisk to attempt to negotiate the endpoints to route the media stream directly bypassing asterisk It is not always possible for asterisk to negotiate endpoint to endpoint media routing DTMF Mode Select DTMF sending mode there are three modes rfc2833 inband info The DTMF setting in here should be as same as that in SIP phone otherwise APBX will not detect the users input correctly during a call Auto means IPPBX will match anyone of them according to the setting of SIP phone Preferred Codec Set the allowed codec and priority for SIP phone The options are below A law U law GSM SPEEX G726 G722 ADPCM G729 NOTE There must be at least one same codec chose in APBX extension settings and SIP phone codec settings otherwise It s impossible to make calls between APBX and SIP phone Advance Configuration SIP Settings NAT O Can Reinvite U DTMF Mode r c2633 y Preferred Codec First alar ka second ular e Third 53M ka Fourth Hone kd Fifth Hone w Sixth Hone IP Restriction DJ Enable IP Restriction Permitted
26. aller Max Messages Time This defines the maximum amount of time in seconds of an incoming message Use this when there are many users and disk space is limited The default value is 120 2 minutes O means there will be no maximum time limit enforced Min Messages Time This setting can be used to eliminate messages which are shorter than a given amount of time in seconds The default value for this setting is 5 Say CID Duration Read back caller s telephone number message duration prior to playing the incoming message when checking it Envelope Envelope controls whether or not Asterisk will play the message envelope date time before playing the voicemail message Review Let a caller review their message before committing it to a mailbox 17 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Ask Caller to Dial 5 If this option 1s set the caller will be prompted to press 5 before leaving a message 3 7 Conference Allows participants dial into a virtual meeting room from their own phone support up to 20 participants Conference Room Extension number of conference room participant dial it to get into the room PIN Used for authentication before participants dial into the room APBX will playback MoH for the first participant System Status Y PBX Settings Conference Logout PBX Settings A Extensions Trunks Gb Add Inbound Routes Conference Room PIN Operation Qutbound Routes I o
27. ation delete selected CDR and delete all CDR 3 Download It can be download to local PC 43 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual Reports Call Detail Records atcom From AA To EJ Download All COR 3 Delete Selected COR Delete All CDR C Source Destination gagi 5 aagi aagi BS00 6102 6105 6106 6101 Gaai 1 Oo 2 Oo 3 0 4 0 5 Oo 6 u Y a E Oo o d Pagel at 3 p Start Time 2013 07 11 13 44 40 2013 07 11 13 44 33 2013 07 11 13 45 12 2013 07 11 13 44 56 2013 07 11 13 44 33 2013 07 11 13 45 10 2013 07 11 13 44 38 2013 07 11 13 44 31 2013 07 11 13 44 54 2013 07 11 09 19 40 bl EA F 11 Web Interface for extension End Time 2013 07 11 19 52 07 2013 07 11 13 52 07 2013 07 11 13 52 07 2013 07 11 13 52 07 2013 07 11 13 52 07 2013 07 11 19 52 07 2013 07 11 19 52 07 2013 07 11 19 52 07 2013 07 11 19 52 07 2013 07 11 10 59 37 Duration 22047 22054 23018 22031 22054 22017 22049 22056 22033 5997 PBX allows users to check their voicemail CDR and set personal settings la Source po Destination lt Search Billable Duration Disposition 22047 ANSWERED 0 Nd ANSWER 22014 ANSWERED 22031 ANSWERED 22054 ANSWERED 22014 ANSWERED 22046 ANSWERED 22054 ANSWERED 22030 ANSWERED 5997 ANSWERED Displaying 1 to 10 of 29 items 1 Check Use Web Interface option in PBX Settings gt Extensions management settings to allow thi
28. ction Available Trunks selected Trunks ATCOM Prepend these digits Allows the user to specify digits that are prepended before the call s placed via the trunk Password 25 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual Authentication for Selected Extensions before dialing out Outbound Extension Selection atcom Select extensions which can dial out with this outbound route In my case only 6000 and 6001 can prefix 9 to dial out Outbound Trunk Selection Select trunks which calls are forwarded out through In my case the call will be forwarded out via analog trunk FXO3 first if failed will try FXO4 5 3 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route Just setting Selected Trunks and Path is OK Add Inbound Route General Inbound Route Name DID Number Inbound Trunk Selection Available Trunks ATCOM Time Time Interval Path Destination Type End Call Save Caller ID FSTN Destination Caller ID Extension Selected Trunks FROG Faod fr Cancel Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 5 2 can be used here as same DID number Just leave it blank Extension 26 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom It s unavailable for Analog trunk leave it blan
29. d attendant eliminates the need for a live operator to handle the call Add Voice Menu E Pe Voice Menu Name 66381 Voice Menu Number 6631 Key Timeout Repeat Count 3 times Prompt hello world wr Custom Prompt Allow Dialing of Other Extensions Press Ototrigger Extension 6000 Press 1totrigger Extension BOUL Press 2to trigger Queue 6300 Press 3 tot er mei _ Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for APBX to wait user s input Repeat Count How many times to play prompt Allow Dialing of Other Extensions Allow dialing local extensions Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input 31 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Invalid Forward to The destination for incoming call if there is invalid input 6 5 DISA DISA Direct Inward System Access allows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension Add DISA X General DISA Name PIN 123 Outbound Trunks Trunk PST Outbound FSTH w a Add Al Save po Cancel 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password 1s needed to put before making calls Response Timeout The maximum time
30. ect APBX to your PC directly or through switch Make sure IP address of your PC is in network 192 168 1 0 255 255 255 0 if not you need to appoint an IP address for your PC for example 192 168 1 3 2 Login APBX as administrator via WEB GUI User admin Password atcom 3 Go to Network Settings gt WAN Re set IP of WAN port 4 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom 192 168 1 100 login html e EJ Google Ctrl K P N Eu Y 2 ATCOM PBX Login UserName admin Password 00000 2 2 WAN Settings There are two ways to set an IP address to WAN port DHCP Static IP DHCP APBX will obtain an IP address automatically from DHCP server when rebooting It s not recommended to choose this option unless there 1s a reserved IP for APBX in DHCP server so that APBX can keep the same IP all the time Static IP Set an IP address manually according to the real network environment If APBX is behind a router the gateway is usually set to the IP of the router ae 192 168 1 159 admin index html Q e 3 v Google trl K P mM v i v A ae BE atcom A System Status Y Network Settings WAN PBX Settings Y Network Settings A Web Access O DHCP WAN Firewall O Static IP DDNS VLAN IP Address 192 168 1 159 System Settings Y Subnet Mask 255 255 255 0 Reports Y Default Gateway 192 168 1 254 Primary DNS 8 8 8 8 Secondary DNS 8 8 4 4
31. et the destination for call forward to number by dialing 74 default code can be changed if the number is not set yet dial 74 number to set it Call Forward to Voice Mail Set the destination for call forward to voicemail 15 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual Enable Cancel Do Not Disturb Enable Disable Do Not Disturb function PEX Settings Feature Codes General Call Recording Y Checking Voicemail Y Attended Transfer Y Blind Transfer 05 Y Group Call Pickup Y Direct Call Pickup 04 Call Park Call Park Extension Range to Park Calls 101 720 Park Time Before Recalled Second Call Forward Reset to Default T0 Enable Unconditional Call Forward aT Enable Call Forward On Busy ie LJ Enable Call Forward On No Answe C call Forward to Number LJ Enable Do Not Disturb KT 3 6 SMTP Settings 1 Voice Mail to Email Setting Email Address Mlintercom LJ cancel Unconditional Call Forward 071 HD cancel Call Forward On Busy C cancel Call Forward On No Answe LJ call Forward to Voice Mail 074 Cl Cancel Do Not Disturb 075 The Sender Email Address APBX used to send voicemail Password The password for above Email Address Account SMTP Server SMTP server that above email address account is located in Port Port for SMTP server for example Gmail server use port 465 to send receive email Use SSL TLS to send secure message to server 16 a
32. g with other proxies that we re registered with External Host Alternatively you can specify an external host and APBX will perform DNS queries periodically Not recommended for production environments Use External IP instead 34 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom External Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used when Asterisk is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP RTP ports Local Network identification You may add multiple local networks A reasonable set of defaults are set here Allow RTP Reinvite By default Asterisk tries to re invite the audio to an optimal path If there s no reason for APBX to stay in the media path the media will be redirected This does not really work with in the case where APBX is outside and have clients on the inside of a NAT In that case you want to set this option to nonat 7 Audios 7 1 Music On Hold Manage audio files for Music On Hold the format should be WAV and GSM the size should less than 4 MB PBX Settings Music On Hold Music On Hold List SE Upload MOH Mame Operation 7 2 Custom Prompts Manage prompts used for Voice Menu It can be recorded by extensions or uploaded from local PC
33. geting for SOHO user and SMB market with an easy to use graphical interface IP04 provides a cost saving solution on their telecommunication data needs With IP04 company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU NAND Flash SDRAM Analog Port Network Interface Measurement and Weight Inner box G W unit Carton MEAS Units per Carton G W CTN Function Features Voicemail Voicemail to Email Blind Attended Transfer Call Forward Call Parking Do not Disturb DND Group Directed Pickup Call Recording Call Waiting Call Routing 3 400MHz Blackfin 532 Chip 256 M 128 M A WAN 225 120 30 mm 0 765KG 456 442 362 mm 21 units CTN 18 KG CTN Authentication before call outbound User WEB portal Blacklist Call Detail Records CDR Conference Ring Group Call Queue IVR Intercom Paging Firewalls ATCOM TECHNOLOGY CO LIMITED atcom APBX IP04 User Manual Caller ID IP Restriction BLF Support DDNS Music on Hold VLAN Storage Quota Privilege 2 Connection and Change IP Address of APBX 2 1 Connection The default IP address of APBX is WAN 192 168 1 100 255 255 255 0 The network scenario should be like below LS a z N WAN Ext 6005 Be Fxt 6001 Ext 6003 199 168 1 7 192 168 1 3 Ext 6002 192 168 1 5 Ext 6004 192 168 1 4 192 168 1 6 1 Conn
34. h are as below SIP extension 100 FXS extension 8 Ring Group 9 Voice menu IVR 16 Paging Group Conference Queue 4 Create SIP trunk and make outbound inbound calls to from VoIP provider 4 1 Create SIP trunks Go to PBX Settings gt Trunks Click to add a new SIP trunk System Status Y PBX Settings Trunks Apply Changes Logout PBX Settings A A New SIP Trunk Extensions PES 4 Trunks ode Inbound Routes 1 ee Outbound Routes we Trunk Name ATCOM Provider HostnameJP atcomtest f3322 org 5060 Feature Codes j Auto Attendant 1 F Account Name 200 Authuser 200 HuntRing Group Er Z Password pw200 Conference Paging Intercom GSM Time Intervals CJ Enable Outbound Proxy Queue gt DISA dde Outbound Proxy Outbound Caller ID ect SIP Transport UDP v Options 1 SIP Settings SIP Tr Maximum Outbound Calls 100 SMTP Settings amusic On Hold N Preferred Code Custom Prompts LA Language 2 f First a law v Second u law v Third GSM Vv Advance Configuration System Settings Y s i 2 ervi a DO ave Cancel Reports Y 3 gt ll s r 19 ATCOM TECHNOLOGY CO LIMITED at APBX IP04 User Manual com Trunk Name A unique label to help you identify the trunk Provider Hostname IP Hostname or IP of your VoIP provider default port is 5060 Account Name The username that your service provider configured A
35. in seconds APBX will wait for input from a user Digit Timeout The maximum time allowed between entry of digits If exceeded user input is deemed to have finished 2 Outbound Trunks Choose the outbound route that callers can use to dial out 32 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom For example Both City A and B have a APBX APBX A and APBX B they are connected with SIP trunk and APBX A has FXO trunk to connect local PSTN and outbound route for that DISA can be used as below 1 Create a DISA in APBX A including the FXO trunk 2 Setit as the destination of inbound route for SIP trunk After users of APBX B dial into DISA application in APBX A The DISA application in turn requires the user to enter his passcode followed by the pound sign If the passcode is correct the user will hear dialtone on which a outbound call may be placed so there is no long distance call fees 6 6 Blacklist Block incoming calls from specified numbers PEX Settings Blacklist SE New Blacklist New Blacklist E Blacklist Number 202 lal Save fr Cancel If a number in blacklist dial into APBX caller will hear following prompt Then number you have dialed is not in service Please check the number and try again Then system will then disconnect the call 6 7 SIP Settings 1 General UDP Port Set the SIP port UDP which APBX is listening to Enable TCP Enable TCP protocol for SIP TCP Port
36. ination for callers when the max wait time is up Others Music On Hold default Leave When Empty Yes Join Empty Yes Agent Announcement hello world Join Announcement hello world Retry Al Dave po Cancel 7 Others Music On Hold Select Music On Hold Class for this Queue Leave When Empty This option controls whether calls already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents logged in or if all logged in agents are unavailable NO Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are three options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents or if all agents are unavailable Agent Announcement Announcement played to the agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue 30 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Retry How long does APBX wait before trying all the members again Wrap Up Time After a successful call how long to wait before sending a potentially free member another call 6 4 Auto Attendant Voice Menu IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automate
37. k Inbound Trunk Selection Select the trunks for which this inbound route apply Time Select appropriate time intervals for when this inbound route apply Path Set the destination for incoming calls 6 Inbound Call Control 6 1 Time Interval Set the Time Interval for inbound route Edit Time Intervals lunchbreak E By day of week a to Fa O By Days ofa Month Time CJ Entire Day Start Time 12 00 PM End Time 02 00 PM Al Save fr Close 6 2 Hunt Ring Group This defines a virtual extension that rings a group of phones simultaneously one by one stopping until any one of them is picked up 21 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Add Hunt Ring Group E Department department number Ring Group Name TechnicalDepartment Ring Group Number 6601 Ring Mode S Par 5 Seria s sa Parallel 2 Serial _ extension in this department all the extension in this rings one by one r Ent ring at the same time select extension Available Extensions to this group E 6000 6001 6101 fx51 Ring group members 6002 6102 fx32 No answer forward to End Call r End Call EO TNN ve fe Cancel Voicemail VR Hunt Ring Group forward to different destination when no answer Conference Room 6 3 Queue Usually used in Call Centre to queue customers for the next available operator 1 General Queue Name Name of the queue Queue Number
38. l Trunk Status Extension Status Trunk Status PBX Settings Y Type Trunk Name Status Port HostNameilP Network Settings Y 1 trunk ATCOM Registered atcomtest f3322 org System Settings Y 2 FXO FXO3 Inservice PORT3 Reports 3 FXO FXO4 Disconnected PORTA 5 2 Make outbound calls G Add Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern 24 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set Dial Pattern 9 Strip 1 Prepend 123 user need to dial 94567 to dial PSTN number 1234567 Add Outbound Route X General Outbound Route Name This place will be replaced Dial Pattern Strip Ho digits from front Prepend these digits Po before dialing Password fs Outbound Extension Selection Available Extensions Selected Extensions 6000 6102 fxs2 6001 Outbound Trunk Sele
39. ls A phone A is ring but A is not at his her seat 2 B can dial Direct Call Pickup code A s extension number to pick up the ring call and talk to C Intercom Connect directly to a specified phone The call flow should be like below 1 A dial Intercom code B s extension nubmer 2 If Phone B supports page intercom it will answer the call automatically 2 Call Park It allows a person to park a call on IPPBX and continue the conversation from any other telephone set The call flow should be like below 1 A and B are on the conversation 2 A dial call park code e g 6 PBX will tell A a park extension e g 701 and then hang up the call B is parked on PBX 3 C dial park extension 701 PBX will bridge C and B 3 Call Forward Users can configure their follow me settings via their phones Reset to Defaults Reset follow me settings by dialing 70 default code can be changed After dialing in PBX will prompt a beep then the setting is completed and the call will be hung up NOTE Default Follow Me settings are as below Always Disabled When no answer Enabled When busy Enabled Forward to Voice Mail Enable Cancel Unconditional Call Forward Enable Disable call forward Always function Enable Cancel Call Forward On Busy Enable Disable call forward When Busy function Enable Cancel Call Forward On No Answer Enable Disable call forward When No Answer function Call Forward to Number S
40. nfiguration System audio prompt Voice Mail The backup can be downloaded to local PC New Backup ES W Bac kup Config L Bac Kup Voice L Backup Voice Mail File backup_2 01530711_562 i lal Backup i i i Cancel 2 Restore 42 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Click Restore to restore corresponding backup backup file can be uploaded from local PC Backup will be used after APBX reboot It can t be used for different product models System Settings Backup amp amp Restore Logout Backup and Resotre cl Create a Backup a Upload a Backup Mame Date Operation 1 backun_20130711_ 2013 07 11 19 49 20 9 5 Reboot amp amp Reset Reboot or Reset APBX System Settings Reboot amp amp Reset Logout Reboot System Warning Rebooting system will terminate all active calls Reboot Reset to Factory Default Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system Reset to Factory Default 10 Reports 10 1 Call Detail Records Display the Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete APBX supports two delete oper
41. s 5 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 6 Other Options Pickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group APBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line If this Option is checked the follow me option When busy will be unavailable Ring Out Set the ring timeout for this extension APBX will stop ringing the extension if the time is up and there 1s still no answer Use Web Interface When checked user can login the administration web page of this extension with extension number and voice mail pin code as username and password Storage Quota Privilege Set capacity of disk space for this extension to store voicemail and call recording Restricted 1 M Basic 2 M
42. s extension to login its own web interface 2 Enter the IP of PBX in the browser Login with extension number Voice Mail Access PIN Code as username password 192 168 1 100 login html e Google lt Ctrl K gt PN Mir A 1 Voice Mail Checking Users can listen download delete move voice mail here 44 ATCOM PBX Login UserName 6001 Password 00900 ATCOM TECHNOLOGY CO LIMITED at APBX IP04 User Manual com Voice Mail New Voice Mail Call Detail Records Y Personal Settings Y File Name Operation TEE Displaying 1 to 0 of items Old Voice Mail File Name Operation 5 Wii id 4 Pagel lofi gt Displaying 1 to 0 of 0 items Urgent Voice Mail File Name Operation Ml Id 4 Page ofi gt DM Displaying 1 to 0 of 0 items 2 CDR Checking Users can check their CDR here Voice Mail Y Call Detail Records Logout Call Detail Records Source Destination Start Time End Time Duration Billable Duration Disposition Personal Settings 1 6001 6900 2007 01 01 03 52 30 2007 01 01 03 52 32 BUSY 2 6001 6900 2007 01 01 03 49 50 2007 01 01 03 49 52 2 2 BUSY 3 6001 6900 2007 01 01 03 48 39 2007 01 01 03 48 41 2 2 BUSY 4 6001 6900 2007 01 01 03 43 10 2007 01 01 03 43 11 1 1 BUSY 5 6001 6900 2007 01 01 03 40 29 2007 01 01 03 40 31 2 2 BUSY 6 6001 6900 2007 01 01 01 19 01 2007 01 01 01 19 03 2 2 ANSWERED 09 KM 4 Pagel of MS Displaying 1 to
43. t below HTTP TCP 80 HTTPS TCP 443 SIP UDP 5060 SIP TCP 5060 RTP UDP 50000 60000 IP Set source IP of connection Format of IP IP mask For example 192 168 1 156 255 255 255 255 for IP 192 168 1 156 216 207 245 47 255 255 255 255 for IP 216 207 245 47 192 168 1 156 255 255 255 0 for network 192 168 1 0 24 Mac Address Set source Mac of connection Either IP or Mac Address must be set Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection Rate The maximum packets or connections can be handled per second 37 ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom New Auto Defense Rule ES Port Protocol TCF Rate 4 SIP Defense Limit connections to SIP port from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses to manage IP packets received New SIP Defense Rule x Port 5060 Protocol SIP Packets 00 Time Interval u seconds Fel submit A cancel 5 Other Options Disable Ping Check this to drop ping packets from remote hosts Drop All 38 ATCOM TECHNOLOGY CO LIMI
44. tcom Logout gt ATCOM TECHNOLOGY CO LIMITED APBX IP04 User Manual atcom Some servers need to authenticate sender before sending email then the box should be checked Test SMTP Settings Check whether the SMTP setup is OK PBX will send an email to the test email address using above SMTP setting information If the test failed please check that information and network connection System Status PEX Settings SMTP Settings A PEX Settings Extensions Teure SMTP Settings Inbound Routes Mama Roues Email Address bty at comemail com Password Feature Codes _ E SMTP Server amtp gmail com Port Auto Attendant BERN Ing Croup Max Messages Max Messages Time 120 Conference Callback Min Messages Time Say CID Ho Pagingilntercom Time Intervals Say Duration Ho W Envelope Ho Queue DISA Review Yes Blacklist Options Cl Ask Caller to Dial 5 SIF Settings SMTP Settings Y Use SSL TLS to send secure mes sage to server Music On Hold Custom Prompts Test SMTP Settings NOTE After SMTP setting please set Email address for each extension to achieve Voicemail to Email function 2 Voice Mail Setting Max Messages This limits the number of messages in a voicemail folder The maximum value is 9999 hard coded and the default 100 When a mailbox has more than this number of messages in it new messages can not be recorded and voice mail box 1s full is played to the c
45. uthuser The username that your service provider configured for authentication generally it s same as Account Name Password The password configured for the user in your service provider side Enable Outbound Proxy Outbound Proxy is a SIP proxy server it acts like any proxy server as a middleman between two communicating agents serving as a transit point for all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP Maximum Outbound Calls Define the maximum quantity of outbound connections simultaneous calls that can be used on this trunk Inbound calls are not counted in 0 means no connection limit Preferred Code Set the allowed codec and priority for this trunk Advance Configuration DOD Direct Outward Dialing Number Setting Set the Outbound number for different extensions For example a Incoming call on 1 8000 200 192 1 lt Do not set DOD a Incoming call on 1 123456 200 192 The other end of the trunk will show original interior extension number RK 1 AA Ac DND AAA FLASH REC REDIAL e ene DOD is set gt The other end of the trunk will show DOD number COUNTERPATH COUNTERPATH 20 ATCOM TECHNOLO
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