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Manual - CNET Content Solutions

1. 3 Select the document type using the A or W button and then press the OK button Note You can select the following document type settings for various types of documents The default Document Type Description Text Photo Good for magazines and catalogs Removes moir patterns sharpens outlines and removes backgrounds Text Good for documents containing black text only Text in copies appears sharp and easy to read Also effective when you want to remove backgrounds Photo Good for color photos or other color images Accurately reproduces gradation and subtle tonal variations High Quality Good for documents containing fine information Removes moir patterns and backgrounds Although copying takes longer higher quality is obtained Copying 117 Epson AcuLaser MX21 MX20 Series User s Guide 4 Press the F2 button Ready to Copy 1 4 Txt Photo Fl FR Z FPB F4 COOCOO 5 Specify the value using the lt or gt button and then press the OK button Note You can adjust the image quality in contrast by selecting from 7 levels 3 to 3 The higher the level the greater the contrast becomes The default value is 0 6 Press the F3 button Ready to Copy 1 4 Quality b Txt Photo 0 D D Doc Type Contrast RmvBckard RmvMoi re F1 F2 F3 F4 CoCo EBLO 7 Sp
2. The memory utilization information is displayed Registering Recipients When sending faxes using the speed dial or quick dial function you Mess to register the recipient information in advance You can register recipients from the Address menu on the control panel Caution While the Fax Memory LED is lit do not change a recipient setting Using the Address Settings menu on the control panel Registering for speed dial You can register up to 200 recipients in the speed dial list 1 Press the Setting button on the control panel 2 Pressthe A or W button several times to select 35 and then press the OK button 3 Press the A or W button several times to select Fax Ho and then press the OK button Faxing DNF Model Only 134 Epson AcuLaser MX21 MX20 Series User s Guide 4 Press the A or V button several times to select button 35 and then press the OK 5 Select an unregistered number teas as He ad using the A and W buttons and then press the F3 button to select Note To change a registered recipient to another one select the number that you want to replace and then press the F3 button 6 Enter the phone number you want to register and then press the OK button Note To correct a number while entering it use the lt and buttons to select a character and the Clear button to delete it 7 Enter a recipient name using the numeric keypad and t
3. Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode Zero Character 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Condensed Turns condensed printing on or off T Margin Sets the distance from the top of the page to the baseline of the first printable line The distance is measured in inches The smaller the value the closer the printable line is to the top Text Using the Control Panel 156 Epson AcuLaser MX21 MX20 Series User s Guide A mi page ra in Hings For this option aline is assumed to be 1 pica 1 6 inch If you change the Size Marairi settings the page length setting automatically returns to the default for a paper size CGTable Use the character generator CG table option to select the graphics character table or the italics table The graphics table contains graphic characters for printing lines corners panes areas international characters Greek characters and mathematical symbols If you select i the upper half of the character table is defined as italic characters Country Use this option to select one of the fifteen international symbol sets See the Font Guide for samples of the characters in each country s symbol set Auto CR Specifies whether the printer performs a carriage retu
4. 3 Ifyou want to make detailed settings click Watermark Settings and make appropriate settings For details about each setting see online help 4 Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP 4 Ifyou select Text type the watermark text in the Text box If you select BMP click Browse select the BMP file you want to use then click OPEN 5 Type the watermark name in the Name box 6 Click Save Your watermark will appear in the List box Printing 58 Epson AcuLaser MX21 MX20 Series User s Guide Note L To edit the saved text watermark select it from the List box then follow the step 4 to 6 L To remove the saved watermark select it from the List box then click Delete After removing it be sure to click OK to close the dialog box 7 Click OK Note d You can register up to 10 custom watermarks _1 The saved watermarks can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings d When sharing the printer on a network you cannot create an user defined watermark at the client Printing headers and footers This function allows you to print user name computer name date time or collate number at the top or bottom of each page in a document For Windows us
5. Troubleshooting 229 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Print Quality Problems The background is dark or dirty Cause What to do You may not be using the correct type of paper for your If the surface of your paper is too rough printed characters may printer appear distorted or broken Smooth high quality copier paper is recommended for best results See Available paper types on page 272 for information on choosing paper The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page The Density setting may be too dark In the printer driver click Extended Settings on the Optional Settings tab and then lighten the Density setting White dots appear in the printout Cause What to do The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page Print quality or tone is uneven Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment The toner cartridge may be near the end of its service If the message on the LCD panel or in EPSON Status Monitor life indicates that the toner cartridge is near the end of its service life replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 For
6. Item Settings default in bold Auto Redial Tries Oto5to10 Print Sender Info On Off PC to Fax Function Enable Disable Auto Redial Tries Specifies the number of times to redial when the line is busy Print Sender Info Prints information about the sender at the top of printouts PC to Fax Function Enables you to use the PC FAX function Reception Settings Item Settings default in bold Paper Source Auto MP Tray Cassette1 Cassette2 Cassette3 Duplex On Off Incoming Mode Auto Switching Fax Only Phone Only TAM Ext Phone Timeout 1 to 10 to 99 Fit to Page On Off Fax Output Print Folder E mail Fax to Folder Settings Name up to 20 characters Index up to 20 characters Folder Path up to 107 characters Folder User Name up to 30 characters Folder Password up to 20 characters Connection Test Using the Control Panel 165 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings default in bold E mail Settings Name up to 20 characters Index up to 20 characters E mail Address up to 64 characters Max File Size 200KB 500KB 1MB 2MB 4MB Subject up to 64 characters Connection Test Memory Reception Memory Reception On Off On Time xx xx Off Time xx xx Paper Source PES a paper source to be used If the output paper size does not match the received data size and uita is selected for this setting the data is printed on a different s
7. About the Printer Software 261 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide j Monitor Settings button Opens the Monitor Settings dialog box to set the monitoring interval Note for Windows 7 or Vista users When Allow monitoring of shared printers check box is selected the User Account Control dialog box will appear Then click Continue to make the settings Note When sharing the printer be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server Order Online S Order Online The replacement parts listed below forthe EPSON 20OX Advanced can be purchased online The codes listed above may not apply to your country region Contact your local Epson dealer or representative regarding the availabilty of these replacement pets F you would lke to place an order online or find the dealer nearest you click Order Now Find Dealer to open your Web browser and connect to the Web ste To check the remaining lfe of the printer s replacement parts click Replacement Parts Order Now Find Dealer Replacement Pats c Cose IT Do not display this window automaticaly until a reolacement pat becomes low or reaches the end of ts service ife a Text box Displays the replacement parts and codes b Order Now Find Dealer button Connects to the URL where you can place an order and find the dealer nearest you If you do not wa
8. Scanning 102 Epson AcuLaser MX21 MX20 Series User s Guide Original image Backlight Correction applied This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode Scanning over a network You need to make the settings using EPSON Scan Settings to scan with the printer connected to the network Starting EPSON Scan Settings Make sure your printer and printer s network interface are working properly Then follow the steps below to use the EPSON Scan Settings program to enable network scanning Note for Windows L For Windows 7 or Vista you need an administrator account and password if you log on as a standard user L For Windows XP you must log on to a Computer Administrator account L For Windows 2000 you must log on as a user with administrative privileges belonging to the Administrator group Note for Mac OS X LI Do not use the Fast User Switching function while using your scanner LI You must log on to a Computer Administrator account 1 Obtain the IP address or host name of the printer from your network administrator 2 Start EPSON Scan Settings Scanning 103 Epson AcuLaser MX21 MX20 Series User s Guide Windows Select the start button icon or Start gt All Programs or Programs gt EPSON Scan gt EPSON Scan Settings Mac OS X Double click the EPSON Scan Settings icon in the Epson Software folder in the Application
9. Do not burn used consumable products or maintenance parts because they might explode and injure someone Dispose of them according to local regulations Be sure to keep consumable products and maintenance parts out of the reach of children When handling a toner cartridge always place it on a clean smooth surface Do not attempt to modify a toner cartridge or take it apart Do not touch the toner Always keep toner away from your eyes If toner gets on your skin or clothes wash it off with soap and water immediately If toner is spilled use a broom and dustpan or a damp cloth with soap and water to clean it up Because the fine particles can cause a fire or explosion if they come into contact with a spark do not use a vacuum cleaner Wait at least one hour before using a toner cartridge after moving it from a cool to a warm environment to prevent damage from condensation To get the best print quality do not store the toner cartridge developer unit or photoconductor unit in an area subject to direct sunlight dust salty air or corrosive gases such as ammonia Avoid locations subject to extreme or rapid changes in temperature or humidity When removing the photoconductor unit do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes The photoconductor unit contains a light sensitive drum Exposure to light can damage the drum causing dark or light areas to appear on the printed page and
10. Zero Character Selects whether the printer prints a slashed or unslashed zero Using the Control Panel 159 Epson AcuLaser MX21 MX20 Series User s Guide 1239X Menu The I239X mode emulates IBM 2390 2391 Plus commands These settings are available only when the printer is in the 1239X mode Item Settings default in bold Font Courier Prestige Gothic Orator Script Presentor Sans serif Pitch 10 12 15 17 20 24 cpi Prop Code Page 437 850 858 860 863 865 T Margin 0 30 0 40 1 50 inches in 0 05 inch increments Text 1 67 81 lines Auto CR Off On Auto LF Off On Alt Graphics Off On Bit Image Dark Light Zero Character 0 or the zero character with a slash CharacterSet 1 2 Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Code Page Selects the character tables Character tables contain the characters and symbols used by different languages The printer prints text based on the selected character table T Margin Using the Control Panel 160 Epson AcuLaser MX21 MX20 Series User s Guide Sets the distance from the top of the page to the baseline of the first printable line The distance is measured in inches The smaller the value the closer the printable line is to the top Text Sets the page len
11. l Press the Setting button on the control panel Press the A or W button several times to select 35 and then press the OK button Press the A or W button several times to select Fax Ho and then press the OK button Press the A or V button several times to select Ziear All button and then press the OK Press the F3 button to select Yes All the recipients registered to the speed dial list or assigned to quick dial are deleted Faxing DNF Model Only 136 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 7 Using the Control Panel Selecting a Mode You can use this printer as a printer copier fax and scanner When the printer is turned on it enters the Copy mode default setting automatically When using one of these functions select your desired function by pressing the corresponding Mode button on the control panel Each mode s main screen appears in the LCD panel as you select the mode There are three Mode buttons for DN model or four Mode buttons for DNF model on the control panel that allow you to switch between the modes Copy mode Scan mode Print mode and Fax mode DNF model only In addition you can also use the Setting button for making various settings for this printer For details on the menu see Using the Control Panel Menu on page 138 DN model Memi Py San ing std t cory S o
12. 2 Do one of the following Adobe Photoshop Elements Windows Click Edit and Enhance Photos open the File menu select Import and select your scanner Mac OS X Click Close in the Welcome window if it appears open the File menu select Import and select your scanner ArcSoft Photolmpression Windows Click Get Photos click Acquire from Scanner and select your scanner Mac OS X Open the File menu select Get Photo select Camera Scanner and select your scanner Presto PageManager Open the File menu select Select Source and select your scanner In some programs you must select the scanner as the source first If you see a Select Source option select it and select your scanner there first Note for Windows 7 Vista and XP users Do not select a WIA option for your scanner from the Import or Acquire list you will not be able to use all the features of your scanner The EPSON Scan window opens See Selecting an Epson Scan mode on page 68 for instructions on selecting an Epson Scan mode Setting Your Originals See Setting Your Originals on page 47 for details Scanning 67 Epson AcuLaser MX21 MX20 Series User s Guide Using Epson Scan Starting Epson Scan You can start Epson Scan by double clicking the EPSON Scan icon Windows Double click the EPSON Scan icon on the desktop Or select Start or Start gt All Programs or Programs gt EPSON gt EPSON Scan gt EPSON
13. Default Settings Fax Backup Memory Clear Default Fax Settings Whe When is selected the fax settings are changed to their factory settings iF is selected fax backup data is cleared and fax backup memory utilization Becomes 0 You cannot carry out this item when transmitting a fax or fax data is stored in the printer s memory Address Settings E mail Address Specifies a name and e mail address for the destination Item Settings E mail Address up to 64 characters Name up to 20 characters Index up to 20 characters Folder Address Specifies a shared folder path name authentication user name and password for the destination Item Settings Folder Path up to 107 characters Name up to 20 characters Index up to 20 characters Authentication User Name up to 30 characters Using the Control Panel 170 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings Authentication Password up to 20 characters Fax No Lets you register edit or delete speed dial and quick dial numbers Note This is available for DNF model only Item Settings Speed Dial Settings Number up to 50characters Name up to 16characters Index up to 8characters Quick Dial Settings Clear All Address Admin Settings You may be prompted to enter a password to open this menu However the defau
14. Faxing DNF Model Only 132 Epson AcuLaser MX21 MX20 Series User s Guide 2 Press the F1 button Fax Memory 08 04 09 38 Sendilait XXXXX Details F1 F2 F3 F4 GSC OC O The fax job history is displayed Note You can switch distory andFe tars by pressing the F1 button repeatedly 3 Press the F4 button to close the fax job history Printing fax reports You can print the fax reports such as speed dial list communication report fax settings list and memory job information to check various information and transmission results 1 Press the Fax button 2 Press the or button several times to select the Fur fice tab and press the F1 button Please specify the address 4 Function Off Report_ Mem R F1 F2 F3 F4 Oc oC OC OD 3 Press the A or W button to select the report or list you want to print and then press the OK button Printing starts Faxing DNF Model Only 133 Epson AcuLaser MX21 MX20 Series User s Guide Displaying memory This function is used to check the printer s memory utilization 1 Press the Fax button 2 Press the or button several times to select the Fut r tab and press the F2 button Z DPlease specify the address 4 Function gt OF RoeiveMem F1 F2 F3 F4 C GDC OC OD
15. Follow the on screen instructions for the rest of the installation 10 When installation is done click Finish Installing the PostScript printer driver for the network interface Note m m Set the network settings before installing the printer driver Refer to the Network Guide that comes with your printer for details Turn off all virus protection programs before installing the printer software Make sure that the printer is turned on Insert the printer Software Disc into your CD ROM drive For Windows 7 click the start button select Devices and Printers and click the Add a printer button For Windows Vista Vista x64 XP XP x64 Server 2008 or Server 2008 x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 Server 2003 or Server 2003 x64 click Start point to Settings and click Printers Then double click the Add Printer icon The Add Printer Wizard appears Then click Next Select Local printer then click Next About the Printer Software 266 Epson AcuLaser MX21 MX20 Series User s Guide Note Do not select the Automatically detect and install my Plug and Play printer check box 5 Select the Create a new port check box and select Standard TCP IP Port from the drop down list Click Next 6 Click Next 7 Specify the IP address and port name then click Next 8 Click Finish 9 ClickHave Disk in the Add Printer Wizard and spe
16. L Scan data to a USB memory connected to the printer L Scan data to a shared folder on a computer on the network L Scan data to a file to send by e mail Scanning 106 Epson AcuLaser MX21 MX20 Series User s Guide Required settings before scanning The following settings are required to save scanned data in a shared folder or send it by e mail L E mail server setting when sending by e mail L E mail address setting when sending by e mail L Folder address setting when saving to a shared folder Follow the instructions below for each setting E mail server setting 1 Press the Setting button on the control panel 35 in the sg menu For details about each setting see E ial Sena Settings on page 147 E mail address setting 1 Press the Setting button on the control panel ila amp in the Fx E mail ies on page 170 ifigs menu For details about each setting see Folder address setting 1 Press the Setting button on the control panel 2 Specify Folder ass in the Fr ifigs menu For details about each setting see Folder Areas on page 170 Note You can print the e mail address list and PC folder list registered in the printer To print the report press fie or ig button several times to select theF ar tab in the Scan mode press the F1 button to select Rerort and then selectE mail PC Folder List Saving scanned data to a USB memory 1 Press th
17. Making color adjustments and other image settings in Professional Mode Adjustments aj la k E B Gs 7 Unsharp Mask E Descreening E Colog Restoration E Backlight Correction E Dust Removal The table below describes the settings available in Professional Mode For details on adjusting these settings see Epson Scan Help Note d You may need to scroll down to view the Adjustments area of the Professional Mode window Scanning 93 Epson AcuLaser MX21 MX20 Series User s Guide LI Ifyou are scanning multiple images at the same time and you want to apply the image adjustments to all of your images or scan areas click All in the Preview window before you begin making your adjustments Setting Description Auto Exposure Click the a Auto Exposure icon To turn it on continuously click Configuration click the Color tab and select Continuous auto exposure You can adjust the level of exposure adjustment using the slider Histogram Provides a graphical interface for adjusting highlight shadow and gamma levels individually For advanced users only Click the Histogram Adjustment icon to access the Histogram setting Tone Correction Provides a graphical interface for adjusting tone levels individually For advanced users only Click the al Tone Correction icon to access the Tone Correction setting Brightness Adjusts the overall image lightness and darkn
18. Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing Install EPSON Web To Page from the printer Software Disc Printing 63 Epson AcuLaser MX21 MX20 Series User s Guide Note This software is not available for Windows 7 Vista XP x64 Server 2008 and Server 2003 After you install EPSON Web To Page the menu bar is displayed on the Microsoft Internet Explorer Toolbar If it does not appear select Toolbars from the View menu of Internet Explorer and then select EPSON Web To Page E Epson Exceed Your Vision Microsoft Internet Explorer File Edit View Favorites Tools Help Back j x E p j Search 5 g Favorites Address http www epson com EPSON Web To Page Pri Printing Directly from a USB Memory You can print files in the USB memory via a USB Host interface without starting the computer installing the printer driver or connecting the printer to a network Note d Ifthels t setting on the control panel is set to iF this function cannot be used Confirm the setting is set to H in advance _I Ifthe printer is in the sleep mode the USB memory may not be detected automatically In that case press any button on the control panel I Ifa large numbers of files are in the USB memory accessing the USB memory may take too long LI If accessing the USB memory takes too long try formatting it to improve the access spee
19. Pur dr ae oP oP A 7 XQ Installing Options 192 Epson AcuLaser MX21 MX20 Series User s Guide 7 Slide the black stoppers back toward you to lock the memory module g Caution L Do not apply too much force Ll Be sure to insert the memory facing the correct way Ll Do not remove any modules from the circuit board Otherwise the printer will not work 8 Reattach the option cover 9 Reconnect all the interface cables and the power cord 10 Plug the printer s power cord into an electrical outlet 11 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 185 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 254 Installing Options 193 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 9 Replacing Consumable Products Maintenance Parts Precautions During Replacement Always observe the following handling precautions when replacing consumable products or maintenance parts For details about replacement see the instructions that come with the consumable products or maintenance parts Warning W 8 1 Be careful not to touch the fuser which is marked CAUTION or the surrounding areas
20. Inside the printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 7 Close cover A Troubleshooting 214 Epson AcuLaser MX21 MX20 Series User s Guide Paper Jam around the MP tray 1 Remove the paper on the subtray then bring the subtray back into the MP tray 2 Close the MP tray 3 Open cover A Troubleshooting 215 Epson AcuLaser MX21 MX20 Series User s Guide 4 Remove the developer unit containing the toner cartridge 5 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so Troubleshooting 216 Epson AcuLaser MX21 MX20 Series User s Guide Caution d Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline L Do not expose the photoconductor unit to room light any longer than necessary L Never touch the photoconductor unit s light sensitive drum otherwise print quality m
21. Paper Handling Problems Paper does not feed properly Cause What to do The paper guides are not set correctly Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions The paper source setting may not be correct Make sure that you have selected the correct paper source in your application There may be no paper in the paper source Load paper into the selected paper source The size of loaded paper differs from the control panelor Make sure that the correct paper size and paper source are set in printer driver settings the control panel or printer driver Too many sheets may be loaded in the MP tray or paper Make sure that you have not tried to load too many sheets of cassettes paper For the maximum paper capacity for each paper source see General on page 274 If paper does not feed from the optional paper cassette For instructions on installing the unit see Optional Paper unit the unit may not be installed properly Cassette Unit on page 186 Troubleshooting 234 Epson AcuLaser MX21 MX20 Series Cause What to do The pickup roller is dirty Clean up the pickup roller For instructions see Cleaning the pickup roller on page 196 The optional paper cassette may not be installed properly See Optional Paper Cassette Unit on page 186 for instructions on installing an optional pap
22. Printing 56 Epson AcuLaser MX21 MX20 Series User s Guide 2 Select the Zoom Options check box Basic Setting Advanced Layout Optional Settings cet Output Paper LT 8 5x11in C Zoom To fr aa Tin Location Upperlet OCerter LT85x11in C Fom Overlay Rotate by 180 3 Ifyou want to resize pages automatically to fit the output paper select the desired paper size from the Output Paper drop down list If you want to resize pages to a specified magnification select the Zoom To check box then specify the percentage You can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5 Click OK Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users 1 Click the Advanced Layout tab Printing 57 Epson AcuLaser MX21 MX20 Series User s Guide 2 Select a watermark that you want to use from the Watermark drop down list Basic Settings Advanced Layout Optional Settings C Prirt Layout C Zoom Options LT 85x11 in C Fom Overlay Coe cad coe Secutty Watermark ECE Rotate by 180 New Delete l Watermark Settings Header Footer
23. Troubleshooting 211 Epson AcuLaser MX21 MX20 Series User s Guide Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so g Caution 1 Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline L Do not expose the photoconductor unit to room light any longer than necessary Ll Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline Troubleshooting 212 Epson AcuLaser MX21 MX20 Series User s Guide 4 Gently pull any sheets of paper out straight towards you Note If the paper is stuck in the clear window open the window to remove the jammed paper 5 Insert the photoconductor unit slowly all the way in Troubleshooting 213 Epson AcuLaser MX21 MX20 Series User s Guide 6 Insert the developer unit containing the toner cartridge slowly all the way in Note LI Ifyou cannot insert the developer unit all the way in remove and insert the photoconductor unit then insert the developer unit again L Make sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see
24. 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 bps Protocol G3 G3ECM Transmission and reception mode Transmits and receives 1 bit monochrome Image compression method MH MR MMR Transmission and reception of scanning line density 8 x 15 4 8 x 7 7 8 x 3 85 dot mm Document size Document table 8 5 x 14 inch Maximum paper size Auto Document Feeder A4 Letter Legal Print paper size A3 A4 B4 B5 Letter Legal Duplex Unit Paper size A4 Letter LT Paper weight 60 to 105 g m 16 to 28 Ib Paper feed Automatic feed delivery system Paper types Plain paper Environmental Temperature In use 10 to 32 5 C 50 to 90 F Not in use 0 to 35 C 32 to 95 F Technical Specifications 276 Epson AcuLaser MX21 MX20 Series User s Guide Humidity In use 15 to 80 RH Not in use 15 to 80 RH Altitude 2 500 meters 6 562 feet maximum Mechanical Dimensions DN model Height 448 mm 17 6 in Width 494 mm 19 4 in Depth 430 mm 16 9 in DNF model Height 448 mm 17 6 in Width 494 mm 19 4 in Depth 430 mm 16 9 in Weight DN model Approx 18 4 kg about 40 6 Ib Excluding consumable products and options DNF model Approx 18 5 kg about 40 8 Ib Excluding consumable products and option
25. Chicago Geneva Hoefler Text Monaco and New York are trademarks or registered trademarks of Apple Inc EPSON and EPSON ESC P are registered trademarks and EPSON AcuLaser and EPSON ESC P 2 are trademarks of Seiko Epson Corporation Monotype is a trademark of Monotype Imaging Inc registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Copyright and Trademarks 2 Epson AcuLaser MX21 MX20 Series User s Guide Albertus Arial Coronet Gillsans Times New Roman and Joanna are trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions ITC Avant Garde ITC Bookman ITC Lubalin ITC Mona Lisa Recut ITC Symbol ITC Zapf Chancery and ITC ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Clarendon Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are registered trademarks of Heidelberger Druckmaschinen AG which may be registered in certain jurisdictions exclusively licensed through Linotype Library GmbH a wholly owned subsidiary of Heidelberger Druckmaschinen AG Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries Antique Olive is a registered trademark of Marcel Olive and may be registered
26. Green Use these buttons to switch to the corresponding mode d LCD panel Displays printer status messages and control panel menu settings e Job Memory button Use this button to register frequently used settings for Copy mode and Scan mode or to call up the settings Getting to Know Your Printer 28 Epson AcuLaser MX21 MX20 Series User s Guide Setting button Use this button to switch to the Setup mode Status button Use this button to display warnings or the machine status Reset button Use this button to reset the selected setting item or mistakenly entered values to the default value Also use this button to delete one character from the entered data when entering a recipient fax number in Fax mode On hook Dialing button Use this button to switch between on hook and off hook Redial Pause button Use this button to redial to the same fax number called previously or to insert a pause when dialing a number Address Book button Use this button to display the information registered in the address list Power Saving button LED Green Use this button to enter the power saving mode This mode is canceled when the button is pressed again Stop button When the printer is printing pressing this button stops the printing Start button Use this button to start a copy scan or fax transmission Numeric key pad Used to enter the n
27. I Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned off Insert the printer Software Disc into your CD ROM drive 2 Connect your computer to the printer with a USB cable then turn on the printer Note for Windows Vista users Without the Windows driver or the Adobe PS driver the display shows Found New Hardware In this case click Ask me again later 3 For Windows 7 click the start button select Devices and Printers and click the Add a printer button For Windows Vista Vista x64 XP XP x64 Server 2008 or Server 2008 x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 Server 2003 or Server 2003 x64 click Start point to Settings and click Printers Then double click the Add Printer icon 4 The Add Printer Wizard appears Then click Next About the Printer Software 265 Epson AcuLaser MX21 MX20 Series User s Guide 8 9 Select Local printer then click Next Note Do not select the Automatically detect and install my Plug and Play printer check box Select USB as the port the printer is connected to then click Next Click Have Disk and specify the following path for the Software Disc If your CD ROM drive is D the path will be D ADOBEPS ENGLISH PS_SETUP Then click OK Note Change the drive letter as needed for your system Select the printer then click Next
28. Scan Mac OS X Select Applications gt Epson Software gt EPSON Scan The EPSON Scan window opens See Selecting an Epson Scan mode on page 68 for instructions on selecting an Epson Scan mode Selecting an Epson Scan mode Epson Scan offers several scanning modes to choose from 4 Office Mode lets you quickly select settings for scanning text documents and check their effects with a preview image See Scanning in Office Mode on page 70 for instructions on making settings in Office Mode 1 Home Mode lets you customize some scanning settings and check their effects with a preview image Home Mode is best when you want to preview images of your originals before scanning them You can size the image as you scan adjust the scan area and adjust many image settings including color restoration dust removal and backlight correction See Scanning in Home Mode on page 73 for instructions on making settings in Home Mode Scanning 68 Epson AcuLaser MX21 MX20 Series User s Guide 1 Professional Mode gives you total control of your scanning settings and lets you check their effects with a preview image Professional Mode is best when you want to preview your image and make extensive detailed corrections to it before scanning You can sharpen color correct and enhance your image with a full array of tools including color restoration dust removal and backlight correction See Scanning in Professional Mod
29. Selects whether the printer prints a slashed or unslashed zero CharacterSet Selects character table 1 or 2 Using the Control Panel 161 Epson AcuLaser MX21 MX20 Series User s Guide Copy Settings High Compression Compresses the original data to increase the number of pages of an original that can be copied for a single job Item Settings default in bold High Compression On Off Standard Copy Settings Changes copy activity settings to their standard settings Item Settings Standard Copy Settings Default Copy Settings Changes copy settings to their factory settings Item Settings Default Copy Settings Scan Settings Network Scan Settings Enables you to scan from a computer on a network Using the Control Panel 162 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings default in bold Network Scan Settings Permit Not Permit E mail Settings Specifies the maximum size of scanned data for an e mail attachment Item Settings default in bold Max File Size 1MB 2MB 5MB Standard Scan Settings Changes scan activity settings to their standard settings Item Settings Standard Scan Settings Default Scan Settings Changes scan settings to their factory settings or returns the scanner s carriage to the locked position Item Settings Default Sett
30. This setting is available in the following conditions when the Image Type is set to Color when the Image Type is set to Grayscale when the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected Scanning 89 Epson AcuLaser MX21 MX20 Series User s Guide Threshold Adjusts the level at which the black areas in text and line art are delineated improving text recognition in OCR programs This setting is available in the following conditions when the Image Type is set to Black amp White and Image Option is not selected when the Image Type is set to Black amp White and Image Option and Color Enhance are selected Note L To view the red green and blue levels at particular points in your preview image as you make adjustments click the amp densitometer icon in the Preview window and move your cursor over an image area See Epson Scan Help for details I Certain settings may not be available or may be automatically selected depending on the type of image you are previewing and other settings you have selected L You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears See Epson Scan Help for details I To undo any image quality adjustments you make to the preview image click Reset if available turn off the settings or preview your image again Making color
31. m DO C O L Windows 7 refers to Windows 7 Ultimate Edition Windows 7 Home Premium Edition Windows 7 Home Basic Edition and Windows 7 Professional Edition Windows 7 x64 refers to Windows 7 Ultimate x64 Edition Windows 7 Home Premium x64 Edition Windows 7 Home Basic x64 Edition and Windows 7 Professional x64 Edition Windows Vista refers to Windows Vista Ultimate Edition Windows Vista Home Premium Edition Windows Vista Home Basic Edition Windows Vista Enterprise Edition and Windows Vista Business Edition Windows Vista x64 refers to Windows Vista Ultimate x64 Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise Edition Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition Windows Server 2008 x64 Enterprise Edition Windows Server 2008 R2 Standard Edition and Windows Server 2008 R2 Enterprise Edition Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise Edition Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003
32. m Make sure that you do not load paper beyond the limit mark a limit mark m Load letterheads with the printable side facing down and with the letterhead portion at the top 4 Insert the loaded paper cassette back into the printer Paper Handling 42 Epson AcuLaser MX21 MX20 Series User s Guide 5 Raise the stopper Note When you use the paper that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Selecting and Using Print Media You can use special media such as labels envelopes thick paper and transparencies Note Since the quality of any particular brand or type of media may be changed by the manufacturer at any time Epson cannot guarantee the quality of any type of media Always test samples of media stock before purchasing large quantities or printing large jobs Labels Available labels L Labels designed for laser printers or plain paper copiers L Labels that completely cover the backing sheet with no gaps between the individual labels Available paper source Ll MP tray Paper Handling 43 Epson AcuLaser MX21 MX20 Series User s Guide Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Labels Note L Depending on the quality of labels the printing environment or the printing proced
33. o5ens Ri bids 5 eee ends 123 Loading docUMENtS deret a ee eae ee eer E E eres ae en hy ee ee ee ee ne a 123 Basics of sending faxes automatic faxing 6 cece cece eee eee eee eens 123 Maid TR et crvs BR eyeoeeeused yey ses a beseyereerr sede E 124 Sending faxes using Speed Cidlis t channk ducers eNass eh ba ee hws eee ee eases eeeAG ees 125 Sending faxes using quick dial 22326620 ss00 ss000o000ebee04tdddeewssedbbbeebebeens 126 Sending faxes Usilie redial ispigu iinuoie te hore hoes a a E o EN E 126 Sending faxes from your computer ney i viawrn es hhaettekeeaneeanseeebe eye enen 6 26 127 Cancelling faxes or rrccceeccriteceiicedriete ee Neki een e E EEA E Ee ESE 127 Receiving PARKS 2 2 0 p55 PEPER NEKE DERNE EEI SERRE RENE TSE eee TEREE PEENES EENEN 128 Abouttherec ption mode ereis Bean iede eein S554 eee ROE ER Ess eS See Rees 128 Basics of receiving faxes automatic receiving 0 0 eee eee eee eee eee 128 Output Papel SIZCi cs cana ciehcaten tones ee a E E ea eeaanen a tenGaceaquua esas 129 Receiving faxes after you hear fax tones 4 0215 0isvuide se cectsiiousd obeleiede ose wereeees 130 Sending received faxes to Memory ei accececeasernedee s eee eeene teak Shbadeeseenseeke 130 Sending received faxes by Gail eid ds eae ees pee beeedeieseesSntanctesis 131 Sending received faxes to a shared foldef 125s 0aaddaedebew Nee Se Phar eeeeccee ds sins 131 Deleting received TK6Ss 00355 i Gachn tg eusus peordtaciidwkewes chgaddidd
34. sanitasie dorothy bb a a O eeet ea nese ends Oo vee ae E ne 466608 142 USB Menu cated ake ie HRA R E CEES CN RINE RES Ne ae RRR ER BEER E ES PRONE 146 Network Menu sisi 22s ie pereu EEN ee eyiawu sss be PRES Sees eS be eee reese See 147 USE Host MMU sernir reseed errnet DEEE EEE E SEAL EERE e RCE EEE aie eee eERE EES es 147 E mail Server Settings ereere ebnngasnnas okies eens ntereedaad Ge E EEEE EE EEEE 147 Reset M nu ero a e Ca e e E ee a eee ee eee 149 Printer Settings csee isaau desks eek eee TE E EE A a E EEO A E E eee eae eee es 150 Tray Menik ose aeeti E E EE EE E EE E HES OER SR RAs 150 Printing Menu seer prys inneren vt i Gee eee eee SS EEEE OEE EEEE RENERE 150 Emulation Men is eaunte echo na wes E A E E EE E E E AE N E AES 152 PCL Men 6 5ittetpente tee Geatam arte A EE E E E E EERE iene GE 153 PS3 Men tersidir eorerttests d tE ELAS A es DENGER oon ede ebeewess E E VNR 154 ESCEP Menue eeraa rran a RAAR EE E EEE EEA RAAR S R 155 FX Menio pcuaha cae pirine mae Sh E OOA SERERA Caen S AEAEE E oe nes 158 1239X M n a E E EEA E E E E E E E ERA E EEEE ee ee 160 COPY SEtINES soro views aaa E ERE RETE E E 45 E E E IMA R E E RA E E R 162 High COMPTESSION errer currani tenn a rei eene EEE E E E OEE EEEE 162 Standard Copy Settings ee srrcrar cass ese saben Gin oden se aorereerwasenuerwuasernadeu 162 Default Copy SUNS werent aya nanwraee Methane e aea kena depen e a eran 162 Scan Settings era ee ee ee ee er ee ee eee ee ee ee 162 Networ
35. you can temporarily store the data in the printer s memory without printing it To use tis function the ti ri setting in the F on Se 33 of the F Settirs For details about the settings see Fax ie on page 163 Note You can set the start time and end time for the memory perception so that for example the faxes received during the night can be printed the next morning 1 Press the Fax button Faxing DNF Model Only 130 Epson AcuLaser MX21 MX20 Series User s Guide 2 Press the lt or P button several times to select the Fu or tab and press the F3 button DPlease specify the address 4 Function Dff Mem Rate RceiveMem F1 F2 F3 F4 C OC DGC OD 3 Select amp using the A or W button and press the OK button Sending received faxes by e mail This function is used to send received fax data as an e mail attachment by converting the data toa PDF format file To use this function the F 3 menu must be set to E it setting in the F ae For details about the settings see Fax x Settings on page 163 Note L The e mail settings and network settings are also required to use this function For details see Making transferring settings of received faxes on page 121 L When ae aA receives a io the data is sent to the destination registered in E il Settings in the ion 5 vas menu For details about the settings see Fax a
36. 00 eee eee cece ees 240 The printer does not print normally via the USB interface 0 00 e eee eee 240 The printer does not print normally via the network interface 00000040 240 An undefined error occurs Macintosh only 0 00 cece eee eee ees 241 Scanning ProDIETIS sse ve aneee dec an dene VNR aS Pek eee Aa ween esheets os 241 S anner operational PrOvleMS secors cd ph dann piein Sees an eR aan eek een E been 241 Scanning software problemis 24 244 c 006es oes tkebariidewescreieesataeeuweeeeebsden 242 Scan quality problems 5 664004 soekaddt ios persikor 6 onhecintins eek tty hess Eea 242 C pying ProblEmMS srecne siikaa aa EE ene teed ad eae SA E Owe N E SSES ee ree wee 246 Copy operational problems ssssuursureruerrrurerruererrrre rererere 246 Copy quality problems nes ewhincd Peat ed dade ed ed sos5 AGERE Ebi ee Sue eeeeeeweeNe 246 Faxing Problems 5 veckvew ss terretan starren TEESE EE ARE EE eee wae deen 249 Sending and receiving faxes problems ssuesussusurrun reure ruren rneer 249 Printout problems srese re CESS ab KR WEEE ena EEEE CLES EE EEEE E EE RE ETERS OS 252 Chapter 12 About the Printer Software Using the Printer Software for WiIndOWS cuxtviases boner owes ee eeeeinaweyssoen cues 253 Using the printer drivet 2 65 20 5th doiena saws wee PIS AAs Le eee Oe eRne ES 253 Using EPSON Status Monitor 624 23 s0c5 24 eh asad ess reeet ee sso RRs eE E EEEE 08 255 Uninsta
37. 95 scalable fonts and 5 bitmap for PCL5 80 scalable fonts and 1 bitmap for PCL6 136 scalable fonts for PostScript3 RAM 256 MB expandable up to 512 MB Printing speed varies by paper type or other conditions Scanner Scanner type Flatbed color image scanner Photoelectric device 4 lines CCD R G B B W Effective area 216 x 356 mm 8 5 x 14 0 in Effective pixels 5100 x 8400 pixels at 600 dpi Document size A4 Letter LT Legal LGL Image data 16 bits per pixel per color internal 1 to 8 bits per pixel per color external Auto Document Feeder Type Page transportation and duplex scanning with automatic reverse Maximum paper size Legal LGL Capacity Up to 50 sheets 80 g m Weight 50 to 120 g m 50 to 110 g m for duplex printing Paper type Plain paper High quality paper Recycled paper Page printer paper Ink jet paper Document layout Center Life cycle 100 000 times or 5 years whichever comes sooner Copy Copy mode Black and White A4 600 dpi First copy 9 0 sec Technical Specifications 275 Epson AcuLaser MX21 MX20 Series User s Guide Copy speed Multi copy 28 ppm Continuous copy ADF 17 8 ppm Fax DNF model only Supported communications lines PSTN subscriber lines PBX independent premises internal lines Communication speed
38. Faxing DNF Model Only 122 Epson AcuLaser MX21 MX20 Series User s Guide Sending Faxes Loading documents You can load the original either on the document table or in the Auto Document Feeder depending on the type of the original For details see Setting Your Originals on page 47 Note L Before scanning a document remember to respect the rights of copyright owners Do not scan published text or images without first checking their copyright status L If documents are placed both in the Auto Document Feeder and on the document table only the documents in the Auto Document Feeder are scanned Basics of sending faxes automatic faxing 1 Press the Fax button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Enter the recipient s fax number directly from the numeric keypad on the control panel 4 Make the appropriate settings for your fax if necessary Basic Setting Tab Item Settings default in bold Document Size Selection A4 LGL LT Image Quality Selection Draft Standard High Quality Photo ADF Duplex Selection Off Simplex On Duplex Fax Density Selection 3 to 0 to 3 Faxing DNF Model Only 123 Epson AcuLaser MX21 MX20 Series User s Guide Advanced Tab Item Settings default in bold Send
39. Foreign Setting Off On 5 Press the Start button to start the transmission Manual faxing You can send faxes after confirming that the telephone line is connected to the receiving system by using the On hook Dialing button or by attaching an external telephone to your printer If the printer is connected to a telephone you can talk with the recipients before sending faxes 1 Press the Fax button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Make the appropriate settings if necessary For details about the settings see Basics of sending faxes automatic faxing on page 123 4 Press the On hook Dialing button and then enter the recipient s fax number directly from the numeric keypad on the control panel Note When using an external telephone enter the number with the telephone 5 Make sure that the telephone line is connected and then press the Start button 6 Select r and then press the Start button to start the transmission Note When using an external telephone hang up the handset after H wer is displayed Faxing DNF Model Only 124 Epson AcuLaser MX21 MX20 Series User s Guide Sending faxes using speed dial When a recipient fax number is registered on the printer you can send a fax by choosing the desired recipient from the speed dial list in
40. Format File Description Extension BITMAP bmp Astandard image file format for Windows Most Windows programs including word Windows only processing programs can read and prepare images in this format JPEG jpg Acompressed file format in which the Compression Level can be selected The JPEG format lets you highly compress image data However the higher the compression the lower the image quality Any lost image quality data cannot be restored and the quality deteriorates each time the data is saved The TIFF format is recommended when modification and retouching are required Multi TIFF tif A TIFF format where multiple pages are saved to the same file You can also edit the scanned images before saving them See Epson Scan Help for details To open Multi TIFF files you need a program that supports it PDF pdf A document format that can be read on both Windows and Macintosh systems platform independent To use PDF documents in Windows you need Adobe Reader or Acrobat Multi page documents can be saved as one PDF file When you save color or grayscale images in PDF you can select a Compression Level You can use the Option button to create a PDF file that is protected with a password PICT pct A standard image file format for Macintosh Most Macintosh programs including Macintosh only word processing programs can read and prepare images in this format Scanning 80 Epson AcuLaser MX2
41. If the printer has been in use the fuser and surrounding areas may be very hot L Do not dispose of used consumable products or maintenance parts in fire as they may explode and cause injury Dispose of them according to local regulations L Provide enough space for the replacement procedure You will have to open some parts such as the printer cover of the printer when you are replacing consumable products or maintenance parts 1 Do not install the consumable products or maintenance parts that reach end of service life into the printer For details about the handling precautions see Handling consumable products and maintenance parts on page 19 Replacement Messages If aconsumable products or maintenance parts reaches the end of its service life the printer displays the following messages on the LCD panel or the window of EPSON Status Monitor When this happens replace the depleted consumable products or maintenance parts LCD Panel Message Description Replace Toner Cartridge The toner cartridge has reached the end of its service life Replace Maintenance Unit The Maintenance Unit has reached the end of its service life Replacing Consumable Products Maintenance Parts 194 Epson AcuLaser MX21 MX20 Series User s Guide Note Messages appear for one replacement product ata time After replacing a replacement product check the LCD panel for messages for other replacement pro
42. Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that i the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER ORNOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF ORIN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Features Zoran Corporation Integrated Print System IPS for print language emulation IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation Apple Macintosh Mac Mac OS AppleTalk Bonjour ColorSync and TrueType are registered trademarks of Apple Inc Apple Chancery
43. L Offset B Adjusts the horizontal printing position on the back of the paper when printing on both sides Use this if the printout on the back is not where you expected Emulation Menu Note You can specify different emulations for each interfaces Item Settings default in bold USB Auto ESCP2 FX 1239X PS3 PCL Network Auto ESCP2 FX 1239X PS3 PCL Using the Control Panel 152 Epson AcuLaser MX21 MX20 Series User s Guide PCL Menu These settings are available in the PCL mode Item Settings default in bold FontSource Resident Download Font Number 0 65535 depending on your settings Pitch 2 0 44 10 00 99 99 cpi in 0 01 cpi increment Height 4 00 12 00 999 75 pt in 0 25 pt increment SymSet IBM US Roman 8 Roman 9 ECM94 1 8859 2 ISO 8859 9 ISO 8859 10ISO 8859 15IS0 PcBIt775 IBM DN PcMultiling PcE Europe PcTk437 PcEur858 Pc1004 WiAnsi WiE Europe WiTurkish WiBALT DeskTop PsText Velnternati VeUS MsPublishin Math 8 PsMath VeMath PiFont Legal UK ANSI ASCII Swedis2 Italian Spanish German Norweg1 French2 Windows McText Hebrew7 8859 8 ISO Hebrew8 Arabic8 OCR A OCR B Pc866Cyr Pc866Ukr WinCyr ISOCyr Pc8Grk Pc851Grk WinGrk ISOGrk Greek8 Pc862Heb Pc864Ara HPWARA Form 5 64 128 lines CR Function CR CR LF LF Function LF CR LF Tray Assign 4K 5S 4 1 Available only when down
44. Left Top or Right as the binding position Basic Settings Advanced Layout Optional Settings Print Qualy C Automatic Advanced Texttimage 5 More Settings 0 Save Settings 3 LTSSxlin X Potak C Landscape Auto Selecion X I Marua Feed 1 o Neral z Duplex Settings 3 G Leta C Topi C Righe 2 I Collate in Printer 8 Oelauk Cox J _concet Aw J He 3 Ifyou want to make detailed settings click Duplex Settings to open the Duplex Settings dialog box 4 Make appropriate settings For details about each setting see online help 5 Click OK Note The alert screen appears on the computer Click OK Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper Printing 55 Epson AcuLaser MX21 MX20 Series User s Guide 3 Ifyou want to make detailed settings click More Settings The Print Layout Settings dialog box appears Basic Settings Advanced Layout Optional Settings Form Overlay Rotate by 180 4 Make appropriate settings For details about each setting see online help 5 Click OK Resizing printouts This function allows you to enlarge or reduce your document For Windows users 1 Click the Advanced Layout tab
45. Norway Sweden Iceland Cyprus Greece Slovenia Bulgaria Czech Estonia Hungary Poland Romania Slovakia Malta Interfaces USB interface Hi Speed USB Compatible with the USB 2 0 Specification Note LI Since Hi Speed USB is fully compatible with USB USB can be used as an interface L Your computer must support Hi Speed USB or USB in order to use Hi Speed USB or USB as the interface to connect your computer to the printer Technical Specifications 278 Epson AcuLaser MX21 MX20 Series User s Guide USB Host interface Hi Speed USB Compatible with the USB 2 0 Specification Note Contact your dealer about supported devices Ethernet interface You can use an IEEE 802 3 10OBASE TX 10 BASE T straight through shielded twisted pair interface cable with an RJ45 connector Options Optional paper cassette unit Product code C12C802641 Paper size A4 A5 B5 Letter LT Legal LGL Executive EXE Government Legal GLG F4 Paper weight 60 to 120 g m 16 to 32 Ib Paper feed One paper cassette mounted Automatic feed delivery system Cassette capacity up to 250 sheets Paper types Plain paper Power supply DC 24V 0 7 A and DC 3 3 V 0 37 A supplied by the printer Dimensions and weight Height 100 mm 3 9 in Width 375 mm 14 8 in Depth 390 to 447 mm 15 4 to 17 6 in Weight 3 5 kg 7 7 Ib including cassette Not
46. Printing Directly from a USB Memory on page 64 Various copying functions are available such as duplex copying and zoom copying Ll Copying on page 112 Scanning You can scan a document using the printer s control panel and store the data on a USB memory or ina shared folder on the network or send the data as an e mail attachment LI Sending scanned data by e mail on page 110 LJ Saving scanned data to a USB memory on page 107 L Saving scanned data to a shared folder on page 108 Getting to Know Your Printer 31 Epson AcuLaser MX21 MX20 Series User s Guide Faxing You can send faxes from a computer by using EpsonNet PC FAX l Sending faxes from your computer on page 127 You can store received fax data in a shared folder on the network or send it as an e mail attachment L Sending received faxes to memory on page 130 LI Sending received faxes by e mail on page 131 Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software User s Guide this manual Provides you with detailed information on the printer s functions optional products maintenance troubleshooting and technical specifications Network Guide Provides network administrators with information on both the printer driver and network settings Font Guide Provides you with information on fonts used on the printer Online He
47. ROR E Ses OHS 52 Toner Save Mdee saans ununes ttt EEEE EEEE EEEE 54 Setting the Advanced Layout sssr svusrssrovsssers pere beinki ekan a E EEEN EENEN 54 Duplex Putin cc aese niie kaa is tan E ea a a E ESEE EE EEE OAS 54 Modifying the print layout nicked sce ew anes tnnens man seeekss ec eine Seneeense eee eieeus 55 Resizing printouts s sessevssss ss ee vee ee PAG Ee VEERE NEEN eww SS EEEREN E EI ENNAN NEA 56 Printing WatermafkS se eerie eaaa Eaa Wha ae OW EEE EE N E EEES 57 Printing headers and footers uuuuneurunrururrrrerrurrrrrrrrrrererrrrrrrrr n 59 Printing with an overlays ossis ii tunnete 5S ened a ASSE EE Lon PES SSS E EENEN 60 Cancelling a Print J Dis nesir monitas ced ninaka isis pe aiaia ae a E a E R EN 63 From the printer 12 nena caeeeeageee sek EEA E EEEE EE EE AREENA AA 63 From th computef cass cccesrrrricredrgietiien niie E A EEA EEEE EE es suns 63 Printing Web Pages to Fit Your Paper Sig isi ocv xx xtdiierws han eceenietiskeeteiewedes be wees 63 Printing Directly from a USB Memory i si vsecevekv diya eescexes erty eines eee epee eeeys 64 Contents 6 Epson AcuLaser MX21 MX20 Series User s Guide DOCUMENT printing sierss sspe kinniun ire ENAA OS oe RE RET E ELMAR K RHA 64 Chapter 4 Scanning Starting d SCAN sesen ea ee ee eee ee ee eer 66 Using the EPSON Scan icon from your computer 0 eee cee eet eens 66 Using the control panel ic e0eKeve 85455 eh aC aN RE REE EREE EE eve ewe el EE 66 Usin
48. Setting Your Originals on page 47 for instructions Start Epson Scan See Starting Epson Scan on page 68 for instructions Select Office Mode in the Mode list See Changing the scan mode on page 69 for instructions Select Color Grayscale or Black amp White as the Image Type setting Select one of these settings as the Document Source setting ADF Single sided Select this setting when you use the Auto Document Feeder to load your documents and scan only one side of your document pages ADF Double sided Select this setting when using the Auto Document Feeder to load your documents and automatically scan both sides of your document pages Auto Detect This setting automatically determines whether to load your document from the Auto Document Feeder or scan it from the document table Select the size of your original document as the Size setting Scanning 71 Epson AcuLaser MX21 MX20 Series User s Guide 7 Clickthe arrow to open the Resolution list and select an appropriate resolution for your original See Selecting the scan resolution on page 81 for instructions 8 Click Preview to preview your image s The Auto Document Feeder loads your first document page then Epson Scan prescans it and displays it in the Preview window The Auto Document Feeder then ejects your first page 9 Ifnecessary you can draw a marquee a line marking the scan area around the portion of your document page that you wan
49. Windows 55 Printer CLS ATUII G6 35 is ach stds E E EEREN 196 cleaning inside of the printer eee 198 cleaning pickup roller eeessessesestesteseeseeseeee 196 consumable products ssscseseecsseeeeeseseerseeseeseeeseeeeeees 30 electrical scn 277 CNVITOMMEN tales cists csessesssriscersocectsseasseadedorssesscacdscecosesosys 276 generalon aniden e seadtvians 274 manean Pi Seenaa 31 mechanical sanierte eanais 277 Optional Product sees ess eeesseesteeesneseeseeseesees 30 parts front VieW cscs tutininien aan E 23 parts inside the scanner cecesecesecseseceeseeeeseeteseeseees 26 Parts INSide emain EETA 25 Parts rear VieEW ierene Taarn RARR 24 parts SCANner sssseessseessseissstissrrtestiessrresrtressrressreesrresse 26 standard and approvals ssssssssssrssssressssrrsesssresssreses 278 transporting cacscesssessessssisisssssssdedescsadescessssssssssssssesdesasaiaees 16 transporting long distance eesssssessssrsseresessssrressss 204 transporting short distance esses 205 Printer driver Accessing the printer driver Windows 253 Index 284 User s Guide Epson AcuLaser MX21 MX20 Series Uninstalling the Printer software Windows 263 Printer driver settings Creating an overlay Windows sessssssesssrrseessrerresss 60 Duplex printings aR 54 Making a new watermark Windows sess 58 Making Extended settings Windows 254 Making Optional settings Windo
50. Windows users you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 Troubleshooting 230 Epson AcuLaser MX21 MX20 Series User s Guide Half tone images print unevenly Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment Be sure to use paper that is newly unwrapped The toner cartridge may be near the end of its service If the message on the LCD panel or in EPSON Status Monitor life indicates that the toner cartridge is near the end of its service life replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 For Windows users you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver The gradation setting is too small when printing For Windows users on the Basic Settings tab in the printer driver graphics select Advanced and click the More Settings button Then select the Halftoning There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 A vertical line appears on the printout Cause What to do Either the m
51. amp tH A f lt gt Reset Menu Clear Warning Clears warning messages that show errors except for these that occur from consumable products or mandatory replacement parts Clear All Warnings Clears all warning messages that appear on the LCD panel Reset Stops printing and clears the current job received from the active interface You may want to reset the printer when there is a problem with the print job itself and the printer cannot print successfully Reset All Stops printing clears the printer memory and restores the printer settings to their default values The print jobs received from all interfaces are erased Note Performing else s job clears print jobs received from all interfaces Be careful not to interrupt someone Reset Maintenance Counter Reset the maintenance unit life counter when you replace the maintenance unit For instructions on replacing the maintenance unit see the documentation supplied with the maintenance unit Note Performing stops printing clears the printer memory and restores the printer settings to their default values Be careful not to interrupt someone else s job because print jobs from all interfaces are cleared Using the Control Panel 149 Epson AcuLaser MX21 MX20 Series User s Guide Printer Settings Tray Menu Item Settings default in bold MP Tray Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 MON C10 DL C5 C6 IB5 Casse
52. contact your dealer or a qualified customer support person for assistance Scanner Lock Error Set the transportation lock to the unlocked position and then turn on the printer If the error occurs again contact your dealer or a qualified customer support person for assistance Searching Files The printer is searching files in the USB memory Select A4 A5 LT or LGL paper You started layout copying while the paper loaded in the specified paper source is other than A4 A5 LT or LGL size Replace the loaded paper with the correct size paper Select Other Paper Size Replace the loaded paper with the correct size paper Service Req Cffff Service Req Eggg Service Req Xffff A controller error or a print engine error has been detected Turn off the printer Wait at least 5 seconds then turn it back on If the error message still appears write down the error number listed in the LCD panel FF turn off the printer unplug the power cord then contact a qualified service representative Sleep The printer is currently in power save mode This mode is canceled when the printer receives job data or the Power Saving button is pressed Specified folder could not be opened Using the Control Panel 182 Epson AcuLaser MX21 MX20 Series User s Guide Saving data to the specified shared folder on the network failed because the ua tore could not be opened aes if the folder path user name or password specified in Foig ess of t
53. cover b Auto Document Feeder ADF c Duplex document output tray d stopper e USB Host interface f option cover g cover A h standard paper cassette i MP tray j control panel Be sure to close the ADF cover when scanning a document on the document table Be sure to close cover A when scanning a document The DNF model is shown in the illustration Getting to Know Your Printer 23 Epson AcuLaser MX21 MX20 Series User s Guide Rear view a rear cover b AC inlet c power switch d telephone interface connector LINE Connects with the phone cord EXT Connects with an external telephone e network interface connector f USB interface connector DNF model only Getting to Know Your Printer 24 User s Guide Epson AcuLaser MX21 MX20 Series Inside the printer G 3 bi S x 2 5 T gej a gt Cc oO 8 gj 8 2 gt lt s o 5 Qa ge 2 To e D Djo vu b tI c 5 a 3 3 2 4 glg 2 2 a a C e 25 Getting to Know Your Printer Epson AcuLaser MX21 MX20 Series User s Guide Scanner parts Front view a document cover b document table c transportation lock Inside the scanner a duplex cover Getting to Know Your Printer 26 Epson AcuLaser MX21 MX20 Series
54. of sound produced when a button is pressed fax or scan operation is completed or an error occurs Local Time Diff Specifies the current date and time by entering the time difference from Greenwich Mean time Time Setting Specifies the current date and time by entering them directly Date Format Specifies the format to display the date Using the Control Panel 145 Epson AcuLaser MX21 MX20 Series User s Guide USB Menu Item Settings default in bold USB I F On Off USB Speed 2 HS FS Get IPAddress 3 Panel Auto PING IP Address 2 3 4 5 0 0 0 1 to 255 255 255 255 sm 3 0 0 0 0 to 255 255 255 255 Gw 2 3 0 0 0 0 to 255 255 255 255 AppleTalk 3 On Off Bonjour 3 On Off USB Ext I F Init 3 z Buffer Size 2 Normal Maximum Minimum 1 After this item is changed the setting value takes effect after a warm boot or after the power is turned on again While it is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again LAF is set to Or 2 Available only when 3 Available only when a USB external device with D4 support is connected The contents of the settings depend on the USB external device settings 4 If the Ge 5 Whenthefet setting is changed from Farel orF IHG tote the panel setting values are saved Then ute is changed back to Farne orF TH
55. on when the HSE IF setting is set to Gr Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed correctly Network Status Sheet Prints a sheet showing the working status of the network Job Memory List Prints a sheet showing the current job memory settings USB Extl F Status Sheet Prints a sheet showing the working status of the USB interface PS3 Status Sheet Using the Control Panel 141 Epson AcuLaser MX21 MX20 Series User s Guide Prints a sheet showing information about the PS3 mode such as the PS3 version PS3 Font List PCL Font Sample ESCP2 Font Sample FX Font Sample 1239X Font Sample Prints a sample of the fonts available for your selected printer emulation Common Settings Setup Menu Item Settings default in bold Time to Sleep 1 3 5 15 30 60 120 180 240 minutes Time Out 0 5 to 60 to 300 in increments of 1 Paper Source Auto MP Tray Cassette1 Cassette2 Cassette3 MP Mode Normal Last Manual Feed Off 1st Page EachPage Copies 1 to 999 Duplex off On Binding Long Edge Short Edge Start Page Front Back Paper Type Normal SemiThk Thick Transparency Skip Blank Page On Off Auto Eject Page On Off Size Ignore Off On Auto Cont Off On Page Protect Auto On LCD Cont
56. paper out in the direction that paper is fed Note For duplex printing open the duplex cover and gently pull any sheets of paper out Troubleshooting 221 Epson AcuLaser MX21 MX20 Series User s Guide 3 Close the ADF cover Note If you cannot pull out the jammed paper proceed to the next step 4 Open the document cover Troubleshooting 222 Epson AcuLaser MX21 MX20 Series User s Guide 5 Gently pull any sheets of paper out 6 Close the document cover Troubleshooting 223 Epson AcuLaser MX21 MX20 Series User s Guide Paper Jam around the DM tray 1 Remove the standard paper cassette S Y N Note Do not touch any metal part except the green lever on the DM tray 3 From the front view push the DM tray and gently pull any sheets of paper out Troubleshooting 224 Epson AcuLaser MX21 MX20 Series User s Guide 4 Reinstall the paper cassette Printing a Status Sheet To confirm the current status of the printer and that the options are installed correctly print a status sheet using the printer s control panel or the printer driver To print a status sheet from the printer s control panel see Printing a Status Sheet on page 185 To print a status sheet from the printer driver for Windows see Printing a status sheet on page 254 Operational Problems The Print LED does not turn on Cause What to do The p
57. printer Software Disc For Windows only Make sure your printer s name appears under Imaging device without a or an exclamation mark in the Device Manager window If the printer s name appears with one of these marks or as an Unknown device uninstall Epson Scan as described in Uninstalling the printer software on page 263 then reinstall it from the printer Software Disc Scan quality problems The edges of your original are not scanned Move the document or photo about 3 mm 0 12 inch away from the horizontal and vertical edges of the document table to avoid cropping Aline or line of dots always appears in your scanned images The document table or the exposure window for Auto Document Feeder may be dusty For details about cleaning see Cleaning the document table and the exposure window for Auto Document Feeder on page 203 If you still have the problem the document table may be scratched Contact your dealer for assistance Straight lines in your image come out crooked Make sure the document lies perfectly straight on the document table Troubleshooting 242 Epson AcuLaser MX21 MX20 Series User s Guide Your image is distorted or blurred Make sure the document or photo lies flat on the document table Also make sure your document or photo is not wrinkled or warped Make sure you do not move the document or photo or your printer while scanning Make sure the printer is placed o
58. proportions are retained as you adjust it If you need to rotate the marquee for a landscape or portrait image without changing its aspect ratio click the orientation icon Note The Wj orientation icon is not available if you selected Original as the Target Size setting Selecting the scan size in Professional Mode Destination H Image Type Resolution Document Size Target Size 24 bit Color v dpi W 215 9 H 355 6 mm v Original Scanning 98 Epson AcuLaser MX21 MX20 Series User s Guide 1 Youcan select a predefined scan size from the Target Size list Click the arrow to open the list and select the size you want A marquee dotted line proportioned for that size appears on your preview image 1207 mm 775 mm 1425 x915 pixels 3 73 MB R 64 G 53 B 26 Scanning 99 Epson AcuLaser MX21 MX20 Series User s Guide 2 Ifyouneed to create a scan size that is not in the Target Size list you can create a custom size Click the arrow to open the list and select Customize You see the Target Size window lt o Target Size Ea Target Size Target Size Name User Defined Width Height Save Delete Type aname for your custom size enter the size click Save then click OK Your new size appears in the Target Size list You can fine tune the size using additional tools Click the Windows or Mac OS X button next to Target Size to displ
59. setting Destination Screen web 5 Printer Other Resolution 300 Y dpi Click the arrow next to the Resolution list and select the number of dpi dots per inch at which you want to scan Selecting the resolution in Office Mode or Professional Mode You can select the resolution you want at any time Scanning 82 Epson AcuLaser MX21 MX20 Series User s Guide Office Mode Destination Document Source Auto Detect Ni Size Ad 210 x 297 mm v Orientation Resolution 300 vi dpi v Speed priority scanning Professional Mode Destination Image Type 24 bit Color v Resolution 300 v dpi Document Size wW H Click the arrow next to the Resolution list and select the number of dpi dots per inch at which you want to scan Previewing and adjusting the scan area Once you have selected your basic settings and resolution you can preview your image and select or adjust the image area of the image s in a separate Preview window on your screen The preview window displays your previewed image s in their entirety You must select the scan area and make any image quality adjustments manually Note This printer does not support thumbnail preview 1 Click Preview fr Preview B Scan oa Help Configuration Close Scanning 83 Epson AcuLaser MX21 MX20 Series User s Guide Epson Scan prescans your image s and displays th
60. the Auto Document Feeder see Scanning in Office Mode using the Auto Document Feeder on page 71 for instructions Scanning in Office Mode Using the Document Table 1 Place the original s on the document table See Setting Your Originals on page 47 for instructions 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Office Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Select Color Grayscale or Black amp White as the Image Type setting Scanning 70 Epson AcuLaser MX21 MX20 Series User s Guide Select Document Table as the Document Source setting Select the size of your original document as the Size setting Click the arrow to open the Resolution list and select an appropriate resolution for your original See Selecting the scan resolution on page 81 for instructions Click Preview to preview your image s The Preview window appears and displays your image See Previewing and adjusting the scan area on page 83 for instructions Modify the image quality if necessary See Adjusting the color and other image settings on page 87 for instructions 10 Click Sean What happens next depends on how you started your scan See Finishing the scan on page 101 for instructions Scanning in Office Mode using the Auto Document Feeder l Load the first page of your documents in the Auto Document Feeder See
61. the plug completely into the electrical outlet Do not handle the plug with wet hands Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D If it does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the printer to normal operation E If it has been dropped or the cabinet has been damaged F If it exhibits a distinct change in performance indicating a need for service Avoid sharing outlets with other appliances Connect all equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Connect your printer to an electrical outlet that meets the power requirements of this printer Your printer s power requirements are indicated on a label attached to the printer If you are not sure of the power supply specifications in your area contact your local power company or consult your dealer If you use an extension cord make sure that the total of the ampere ratings on the pr
62. the printer as some components are sharp and may cause injury g Caution Before you install a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Installing Options 190 Epson AcuLaser MX21 MX20 Series User s Guide 1 Turn the printer off and unplug the power cord Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Remove the option cover 3 Identify the memory slot The position is shown below Installing Options 191 Epson AcuLaser MX21 MX20 Series User s Guide a memory slot 4 Push the black stoppers until they stop r TE e A J EEP Ya T Cg 6 Insert the memory module into the memory slot until it stops P _ ia ees OOOO LDN TOOT ECOL
63. the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 Troubleshooting 232 User s Guide Epson AcuLaser MX21 MX20 Series The printed image is light or faint Cause What to do Your paper may be moist or damp Do not store your paper in a humid or damp environment The Toner Save mode may be on Turn off the Toner Save mode using the printer driver or the printer s control panel menus For Windows users on the Basic Settings tab in the printer driver click Advanced and select the More Settings button Then deselect the Toner Save check box The toner cartridge may be near the end of its service life If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 For Windows users you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 The Density setting may be too dark In
64. to a phone line Check if there are too many devices connected to the phone line Try removing the last device connected and see if the printer works If not continue removing devices one at a time and retry after removing each one Make sure the phone line is working Try one of the followings Turn up the speaker volume on the printer and press the Start button on the control panel If you hear a dial tone the phone line is working Disconnect the printer from the phone jack and connect a phone Try to make a phone call to make sure the phone line is working Troubleshooting 250 Epson AcuLaser MX21 MX20 Series User s Guide L Checkifthe printer is out of paper If the printer is out of paper and its memoryis full it will not be able to receive faxes Refill paper in the MP tray or the paper cassette The printer will print all of the faxes it has saved in memory and will then resume answering fax calls Faxes are transmitting or being received very slowly Try one or more of the following solutions L Check if you are sending or receiving a very complex fax A complex fax such as one with many graphics takes longer to be sent or received L Check if the receiving fax machine has a slow modem speed The printer only sends the fax at the fastest modem speed the receiving fax machine can use 1 Check if the resolution at which the fax was sent or received is very high A higher resolution typically results in better qua
65. will not be cropped unexpectedly To select the scan size see one of these sections Home Mode Selecting the scan size in Home Mode on page 96 Professional Mode Selecting the scan size in Professional Mode on page 98 Selecting the scan size in Home Mode Destination Screen4Web Printer Other Resolution 300 Y dpi Target Size Original m Scanning 96 Epson AcuLaser MX21 MX20 Series User s Guide 1 Youcan select a predefined scan size from the Target Size list Click the arrow to open the list and select the size you want A marquee dotted line proportioned for that size appears on your preview image 1207 mm 775 mm 1425 x915 pixels 3 73 MB R 64 G 53 B 26 Scanning 97 Epson AcuLaser MX21 MX20 Series User s Guide 2 Ifyouneed to create a scan size that is not in the Target Size list you can create a custom size Click the arrow to open the list and select Customize You see the Target Size window Target Size fT Target Size Ea Target Size Name User Defined Width Height Units Cancel 3 Type a name for your custom size enter the size click Save then click OK Your new size appears in the Target Size list 4 Once you have selected your scan size you can click and drag the marquee to the area in the image you want to scan For details see Creating a Marquee on a preview image on page 85 The marquee
66. your scanned image s opens in the program window If Epson Scan does not automatically close after scanning click Close to exit the EPSON Scan window and view your image s in the program Scanning special projects Restoring color Using the Color Restoration feature in Epson Scan you can transform old faded or badly exposed photos into ones with true to life color and sharpness You can restore printed photos automatically as you scan them Scanning 101 Epson AcuLaser MX21 MX20 Series User s Guide Original image Color Restoration applied This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode Removing dust marks Using the Dust Removal feature in Epson Scan you can virtually clean the dust marks from your originals as you scan them Original image Dust Removal applied Note L Before scanning your originals carefully remove any dust that you can see on them I Do not use Dust Removal to scan your originals that do not contain dust or scratch marks otherwise your scanned image may be distorted or blurred This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode Fixing backlit photos Using the Backlight Correction feature in Epson Scan you can remove shadows from photos that have too much background light You can fix printed photos automatically as you scan them
67. 0DN or 18 5 kg 40 8 lb for Aculaser MX20DNF MX21DNF One person should never attempt to lift or carry it alone Two people should carry the printer lifting it from the position shown below W Warning To lift the printer safely you must hold it in the positions shown above If carried incorrectly the printer may be dropped and damaged or cause an injury Installing Options 186 Epson AcuLaser MX21 MX20 Series User s Guide Installing the optional paper cassette unit 1 Turn the printer off and unplug the power cord and all the interface cables DNF model only Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer Note L Remove the protective materials from the unit L Keep all protective materials in case you want to ship the optional paper cassette unit in the future 3 Carefully grasp the printer at the position indicated below and lift it carefully Installing Options 187 Epson AcuLaser MX21 MX20 Series User s Guide 4 Align the corners of the printer and the unit then lower the printer gently onto the unit so that the connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the printer respectively Note You can install up to two optional paper cassette units When you
68. 1 MX20 Series User s Guide PRINT Image A file format that includes PRINT Image Matching II data for enhanced quality and a Matching II JPEG wider color range PRINT Image Matching II compatible printers can then print this jpg or TIFF tif data for brilliant true to life results PRINT Image Matching data does not affect the way the image displays on the screen Available in JPEG or TIFF format TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software When scanning black amp white images you can specify the Compression type 5 The check boxes at the bottom of the window give you these options m Overwrite any files with the same name Select this option if you want to reuse the selected file name and location and overwrite previous files with the same names 1 Show this dialog box before next scan Select this option if you want the File Save Settings window to appear automatically before you scan Ifyou deselect it you must click the g File Save Settings icon to open the window before clicking the Scan button 1 Open image folder after scanning Select this option if you want Windows Explorer or the Macintosh Finder to automatically open the folder where your scanned image file is saved when Epson Scan finishes scanning L Show Add Page dialog after scanning Select this option if you want the Add Page Confirmation window to appear automatically aft
69. 14 L Finding the place for the printer on page 16 If you are moving the printer on its own two people should lift and carry the printer 1 Set the scanner s carriage to ae lock aaa eae i oe ae To do so press the ena baitan se ar ines select E nas and then select Cleaning and Transporting the Printer 205 Epson AcuLaser MX21 MX20 Series User s Guide 2 Set the transportation lock on the left side of the document table in the lock position 3 Turn off the printer and remove the following items _J Power cord 1 Interface cables L Loaded Paper 1 Installed options 4 Besure to lift the printer by the correct positions as shown below Caution When moving the printer always keep it horizontal Cleaning and Transporting the Printer 206 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 11 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer the printer s LCD panel and EPSON Status Monitor provide alert messages Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper L Do not remove jammed paper by force Torn paper can be difficult to remove and might cause other paper jams Pull it gently in order to avoid tearing L Always try to remove jammed paper with both hands to avoid tearing it Jammed paper should be removed in the direction in which paper feeds L Ifja
70. 9 0 mm in 0 5 increments L Offset B 99 0 0 0 99 0 mm in 0 5 increments Custom size paper is 70 0 x 148 0 mm at the minimum and 216 0 x 356 0 mm at the maximum Page Size Specifies the paper size Wide A4 Selecting Sr decreases the left and right margins from 4 mm to 3 4 mm Orientation Specifies whether the page is printed in portrait or landscape orientation Resolution Specifies the printing resolution RiTech Turning RITech on produces smoother and crisper lines text and graphics Toner Save When this setting is selected the printer saves toner by substituting a gray shade for the black inside of characters The characters are outlined in full black on the right and lower edges Using the Control Panel 151 Epson AcuLaser MX21 MX20 Series User s Guide Top Offset Makes fine adjustments to the vertical printing position of the page Caution t Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer Left Offset Makes fine adjustments to the horizontal printing position of the page This is useful for fine adjustments Caution Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides Use this if the printout on the back is not where you expected
71. Completed Indicates the print job have finished Canceled Indicates the print job have been canceled Held Indicates the print job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job Cancels the selected print job button f Refresh button Refreshes the information on this menu g Display Settings Displays the Display Settings dialog box to select items and the order they are displayed on button the Job Information screen and to select the type of jobs to be displayed About the Printer Software 259 Epson AcuLaser MX21 MX20 Series User s Guide Note for Windows XP users Shared Windows XP LPR connections and shared Windows XP Standard TCP IP connections with Windows clients do not support the Job Management function The Job Information tab is available when the following connections are used Server and Client Environments _1 When using the shared Windows 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 LPR connection with Windows Vista Vista x64 XP XP x64 or 2000 clients L When using the shared Windows Vista Vista x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Standard TCP IP connection with Windows Vista Vista x64 XP XP x64 or 2000 LJ When using the shared Windows Vista Vista x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 EpsonNet Print TCP IP
72. DM tray on page 224 Paper Jam around the standard paper cassette on page 208 and Paper Jam inside the printer on page 211 Paper Out tttt sssss There is no paper in the specified paper source ttt Load paper of the size 222 into the paper source Paper Set tttt sssss The paper loaded in the specified paper source ttt t does not match the required paper size Replace the loaded paper with the correct size paper and press the Start button to resume printing or press the Stop button to cancel the print job If you press the Start button without replacing the paper the printer will print on the loaded paper even though it does not match the required size Please choose the e mail address Using the Control Panel 179 Epson AcuLaser MX21 MX20 Series User s Guide An e mail address is not specified Press the F1 button to select select ddress and then specify a destination 1 press the F1 button again to Please choose the folder A destination folder is not specified Press the F1 button to select Sa to and specify a destination Please specify the address The printer is ready to send a fax Enter a recipient fax number using the numeric keypad or specify an address from the speed dial list Print Overrun The required time to process the print data exceeded the print engine speed because the current page is too complex Select ia2 to resume printing or press the S
73. Document Type the Image Type is set to Black amp White and Image Option is selected when you select Newspaper as the Document Type the Image Type is set to Black amp White and Image Option is selected when you select Text Line Art as the Document Type the Image Type is set to Black amp White and Image Option is selected Brightness Adjusts the overall image lightness and darkness This setting is available in the following conditions when the Image Type is set to Color when the Image Type is set to Grayscale when you select Magazine as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected when you select Newspaper as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected when you select Text Line Art as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected Click Brightness to access the Brightness setting Contrast Adjusts the difference between the light and dark areas of the overall image This setting is available in the following conditions when the Image Type is set to Color when the Image Type is set to Grayscale when you select Magazine as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected when you selec
74. E LASER RADIATION WHEN OPEN y AVOID DIRECT EXPOSURE TO BEAM f ATTENTION CLASE 3B RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE a EXPOSITION DANGEREUSE AU FAISCEAU i VORSICHT KLASSE 3B UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GE FFNET NICHT DEM STRAHL AUSSETZEN ATTENZIONE CLASSE 3B RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA EVITARE L ESPOSIZIONE AL FASCIO PRECAUCION CLASSE 3B RADIACIONE LASER INVISIBLE CUANDO SE ABRE EVITAR EXPONERSE AL RAYO VARO AVATTAESSA OLET ALTTIINA LUOKAN 3B N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN ES ger mAs AM M TRET REAR BERRI ES MERABAAARRS AFEQAALEN MBRKRBSH Ag CLASS 3B 37 4 aloz Y AOA BE CORK E95 23B AOL ITET E LEBERED MANET CEE Ozone emission Ozone gas is generated by laser printers as a by product of the printing process Ozone is produced only when the printer is printing Safety Instructions 20 Epson AcuLaser MX21 MX20 Series User s Guide Ozone exposure limit The Epson laser printer generates less than 3 mg h of continuous printing Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions L Use of multiple laser printers in a confined area L Operation in conditions of extremely low humidity L Poor room ventilation L Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated
75. EPSON EXCEED YOUR VISION Epson Aculaser MX20 MX21 Series User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Copyright and Trademarks No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the information contained herein Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Epson Scan software is based in part on the work of the Independent JPEG Group libtiff Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics
76. EPSON sanyo ZS CDE _ F2 F3 F4 DGS DNF model ry seling stus aGer Daa C0 r r cow 2 o apes 69 B LIS INE Beads oO Note I The fax function is available for DNF model only L You can change the mode to enter when the printer is turned on in the details see Admin Settings on page 171 a setting For L Ifno button is pressed for more than 3 nies any changes made are canceled and the mode returns to the mode set for the E Using the Control Panel 137 Epson AcuLaser MX21 MX20 Series User s Guide You cannot switch between modes in the following cases When an error has occurred on the whole system such as a service call error or a system error When a job is being processed in any of the modes d Fax reception is available even while copying L For DNF model TWAIN scan only when the scanner is not operating and printing using the host interface are available even in the Fax mode Using the Control Panel Menu Accessing the each menu 1 Press the Setting button on the control panel 2 Use the A and buttons to select your desired setup menu and then press the OK button to view the items in the 34 35 menu 3 Use the A and buttons to scroll through the menus and then press the OK button to view the items available for the menu 4 Use the A and buttons to scroll through the items and then press the OK button to carry out the operation indicated by the se
77. G the saved setting values are displayed The value is set to 192 168 192 168 if the settings are not made from the panel this setting cannot be changed USB I F Allows you to activate or deactivate the USB interface USB Speed Allows you to select the operation mode of USB interface Selecting is recommended Select FS ifHiS does not work on your computer system Buffer Size Using the Control Panel 146 Epson AcuLaser MX21 MX20 Series User s Guide Determines the amount of memory to be used for receiving data and printing data If H i selected more memory is allocated for receiving data If a is selected more memory is allocated for printing data Note Ll ToactivateButte it back on Or you can B a 149 Size settings aa must turn off the printer for more than five seconds then turn operation as explained in Reset Menu on page d Resetting the printer erases all print jobs Make sure the Data light is not flashing when you reset the printer Network Menu See the Network Guide for each setting USB Host Menu This menu allows you to use the USB Host printing function For instructions on using the function see Printing Directly from a USB Memory on page 64 Item Settings default in bold USB Host On Off After this item is changed the setting value takes effect after a warm boot or after the power is turned on again While i
78. Layout Optional Settings More Seitings 0 Save Settings 3 Opens the Custom Settings dislog box CETHE Ge a Auto Selecion zj 5 I Marua Feed t J r Normal C oj I Collate in Printer Defouk OK 5 oe Het When you choose a predefined setting other settings such as Print Quality and Graphics are set automatically Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually Note To print the highest resolution set Print Quality to Maximum For Windows users Printing 52 Epson AcuLaser MX21 MX20 Series User s Guide 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK Saving your settings You can save your custom settings Note L You cannot use a predefined setting name for your custom settings L1 The saved custom settings can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings d You cannot delete predefined settings For Windows users Note When sharing the printer o
79. Level 1 2 High Medium Low Other Reception Level 2 3 High Medium Low Other Transmission Level High Medium Low Other Transmission Reprt On Error Only Off 1 The default setting varies depending on the country where you use the printer 2 Available only when I 3 Available only when I Pause Time Specifies the pause time when pause symbols are entered for a fax number Using the Control Panel 168 Epson AcuLaser MX21 MX20 Series User s Guide Line Property Specifies the voltage characteristics for the telephone line connected to the printer Tone Time Specifies the period of time for the dial tone when 7 Tone Interval Specifies the interval for the dial tone when Fer is set for bial V 34 Function Specifies whether the printer gives preference to hi speed fax communication using the V 34 function Reception Level 1 Reception Level 2 Specifies the signal level for receiving faxes Transmission Level Specifies the signal level for sending faxes Transmission Reprt Prints a detailed report separate from communication reports for every transmission Standard Fax Settings Item Settings Standard Fax Settings Standard Fax Settings Registers the current fax settings as standard settings Using the Control Panel 169 Epson AcuLaser MX21 MX20 Series User s Guide Default Fax Settings Item Settings Default Fax Settings
80. Make sure that you have not tried to load too many sheets of paper For the maximum paper capacity for each paper source see MP tray on page 33 Standard paper cassette on page 37 and Optional paper cassette unit on page 40 The paper size is not set correctly Make sure to set the paper guides in the optional paper cassette correctly Troubleshooting 235 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Feed jam when using the optional paper cassette Cause What to do The paper is jammed at the optional paper cassette See Clearing Jammed Paper on page 207 to clear jammed paper An installed option cannot be used Cause What to do The installed option is not defined in the printer driver For Windows users You have to make settings manually in the printer driver See Making Optional Settings on page 254 Correcting USB Problems If you are having difficulty using printer with a USB connection see if your problem is listed below and take any recommended actions USB connections USB cables or connections can sometimes be the source of USB problems For best results you should connect the printer directly to the computer s USB port If you must use multiple USB hubs we recommend that you connect the printer to the first tier hub Windows operating system Your computer must have one of the operating systems suppo
81. Network Mem Uisescnsisses cessenstsassesasorecsdonvensssoastnassbcverapeecnsnants 147 0 Office Mode basic settings seeseeseseesreesrresrsrrerrrersesse 70 Optional paper cassette unit how to install ssenarini 187 HOW 0 Tem OVE is sctvesasiecetssteoirtasieenasioelennatodiace 190 SPECIFICATIONS si scssessessscaversesesdensssstsssesdstsivinseruscscnsessevisits 279 Options specifications memory Module eseeeeeee 280 specifications optional paper cassette unit 279 Overlay how to create WindOWS cccccscssesescsessscsessssesesersseeseees 60 how to print WindowS ssssseseeseeseeeseseeseseeeeseees 62 how to use WindOWS cccccccecsscssssesscesssssessessseseseees 60 P Paper available Papeterie 272 loading the MP tray sseseessestssessssessesseesssesseeee 33 loading the optional paper cassette cece 40 loading the standard paper cassette eeseseeseeeteees 37 Printable Aredii iistessscctecwtagaredamanaydes 273 Special medidor toneto Ana 43 unavailable paper issiudescusccccsrsseserorsvevsnsvedssordcoscvsseessnes 272 Paper Jam around the 250 sheet paper cassette unit 209 around the DM tiayiessbosirerascisnrimienainis 224 around the MP tray insets ctsscessedes cassie eestvonsnssesssessersees 215 around the rear COVED esses cssessesseseesestesesseeseeeeseess 219 in the Auto Document Feedef eects 220 inside the print r sonion 211 Paper jams how tO Clear eeessesesseseesesseseseese
82. PEG or TIFF as the Type setting Click Options then select the Embed ICC Profile check box To access the File Save Settings window see Selecting File Save Settings on page 79 Troubleshooting 245 Epson AcuLaser MX21 MX20 Series User s Guide LJ Check the color matching and color management capabilities of your computer display adapter and software Some computers can change the palette of colors on your screen See your software and hardware manuals for details m Windows Use the color management system for your computer ICM Add a color profile that matches your monitor to improve on screen color matching Exact color matching is very difficult Check your software and monitor documentation for information on color matching and calibration LJ Mac OS X Use the color management system for your computer ColorSync Exact color matching is very difficult Check your software and monitor documentation for information on color matching and calibration LJ Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Images are rotated incorrectly Make sure the documents or photos are placed on the document table correctly See Setting Your Originals on page 47 for details Copying Problems Copy operational problems The printer does not cop
83. SER RRS EE EE ORR RS 230 Print quality OF tone is uneven i205 iste be eerie errecen een eeseeheeeniaewed 230 Half tone images print unevenly tcccco uve heuene see es rer saedarek eee eee eo 231 A vertical line appears on the printout 0 eee eee erreneren ereere 231 Toner SIMMOSES cies y y s eee eee ENS Rae as eed eee eee ee eed eee 231 Areas are missing in the printed IMAGE iy cca eyns dp kaw desea ee RIen ONENESS ERS E RE 232 Completely blank pages are OutpUtsc 6c0 ue cet nes nanG Quneses bd cae beetade we eew oowuews 232 The printed image is light or faint 26526244455545 Su ken deien eed Soe cket ied S5S sax kadeeea 233 The non printed side of the page is ditty 22 i cc0cdhuci aces eesepeaccecs adidas scceees 233 Print quality decreased scabs chenndeawantedeneieeeecaset side ae Rade nae sade sees eeed 233 Memory Problems s00 0coxsetoybe ss ie exw wos Chey RRRVS PKS bE REM SOENE eRe E 234 Insufficient memory for current task 2s tcn sks ean cedar wees ss eel ee as Hho SEES RE ees 234 Insufficient memory to print all copies s vxeeeescenpedededecee evs dau eewsee due castedeees 234 Paper Handling Problents 22 00 nesenretaeag eee ioinonwne eter s44iGqesuinses eeeeseniaaws 234 Paperdoesnotfeed piopetly 4544424444 3s55550h55euee u e a a 256 EEE EEN 234 Problems Using Options sssrrrore rire TEU rie a ESEE ea AAEE EERDER 235 Paper does not feed from the optional paper cassette 0 2 ee eee eee eee eee 235 Feed jam when usi
84. T 4mm Note The printable area may be smaller depending on the application Technical Specifications 273 Epson AcuLaser MX21 MX20 Series User s Guide Printer General Printing method Laser beam scanning and dry electrophotographic process Resolution 600 x 600 dpi 1200 x 1200 dpi Continuous printing speed Up to 28 pages per minute on A4 size paper Paper feed Automatic or manual feed Paper feed alignment Center alignment for all sizes Input paper supply MP tray plain paper Up to 50 sheets 60 to 120 g m envelopes Up to 5 pieces transparencies Up to 5 sheets labels Up to 5 sheets thick paper Up to 5 sheets Standard paper cassette plain paper Up to 250 sheets 60 to 120 g m Optional paper cassette unit plain paper Up to 250 sheets 60 to 120 g m Paper output Face down tray For all paper types and sizes Paper output capacity Face down tray Up to 150 sheets of plain paper 80 g m Printer language ECP Page ESC P 2 24 pin printer emulation ESC P 2 mode ESC P 9 pin printer emulation FX mode IBM Proprinter emulation 1239X mode Adobe PostScript3 PS3 mode PCL6 PCL5 emulation PCL mode PDF 1 6 Technical Specifications 274 Epson AcuLaser MX21 MX20 Series User s Guide Resident fonts 84 scalable fonts and 7 bitmap fonts for ESC Page
85. Tes Option o atallo reinntal ers anal software components navida Shew Ondine Guido See the POFHTM manual If necessary copy te manual to a beaten you can refer t it easly LI See the Network Guide for information on installing EPSON Status Monitor on a network LI Ifyou want to use the printer via the print server you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client 4 Select Epson Status Monitor and then click the Next button 5 Read the license agreement statement then click Accept 6 When the installation is complete click Cancel Accessing EPSON Status Monitor Right click the EPSON Status Monitor tray icon on the taskbar then select the printer name and menu you want to access About a Detailed Status LJ Replacement Parts Information 5 Job Infomation Gy Notice Settings ff Order Online Y Tray Icon Settings EPSONXOXK gt sei 6 10 PM About the Printer Software 256 Epson AcuLaser MX21 MX20 Series User s Guide Note L You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver L1 The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings tab in the printer driver About You can obtain information about EPSON Status Monitor such as product versions or interface versions Simple Status You can che
86. The Create Form dialog box appears 6 Type the form name in the Form Name box and its description in the Description box 7 Select Foreground Document or Background Document to specify whether the overlay will be printed as foreground or background of the document 8 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 9 Click OK in the Create Form dialog box 10 Click OK For Windows 2000 click Apply in the Advanced Layout tab Note To change the settings of the overlay form data you created access the printer driver and repeat all the steps in this page Note that on the step 5 select Overlay Print then click Edit Form Printing 61 Epson AcuLaser MX21 MX20 Series User s Guide Printing an overlaid document You can select the registered form data from the Paper Source drop down list on the Basic Settings tab For registering form data in the Paper Source see step 8 in Creating an overlay on page 60 If overlay form data is not registered in the Paper Source or if you want to make detailed settings follow the steps below 1 2 Open the file to print with overlay data From the application access the printer driver For details see Accessing the printer driver on page 253 Click the Advanced Layout tab Select the Form Overlay check box Select the Overlay Print check box then click More Settings The Form Selecti
87. User s Guide Control panel DN model b cde f g h Jqp hy ar Poller Merfory Setifhg SteJus Refet Saving EPSON a Qe fj y lt FA YI amp Start yi j I Di ER u tsrqponm a Mode buttons LEDs Green Use these buttons to switch to the corresponding mode b LCD panel Displays printer status messages and control panel menu settings c Job Memory button Use this button to register frequently used settings for Copy mode and Scan mode or to call up the settings d Setting button Use this button to switch to the Setup mode e Status button Use this button to display warnings or the machine status f Reset button Use this button to reset the selected setting item or mistakenly entered values to the default value g Address Book button Use this button to display the information registered in the address list h Power Saving button LED Use this button to enter the power saving mode This mode is canceled when Green the button is pressed again i Stop button When the printer is printing pressing this button stops the printing j Start button Use this button to start a copy or scan k Numeric key pad Used to enter the number of copies or a zoom value in Copy mode Also enters numeric values such as the Time Setting in Setup Menu l Clear button Use this button to clear the number of copies or delete a character when entering a text or numbers G
88. What to do in the printer s Control Panelisset Change the mode setting to either 1 or P53 for the interface that to a mode other than you are using The printer orits driverdoes not appear inutilities inthe printer configuration Macintosh only Cause What to do The printer name has been changed Ask the network administrator for details then select the appropriate printer name The AppleTalk zone setting is incorrect for MacOSX 10 5 Openthe Print amp Fax for Mac OS X 10 5 or Printer Setup Utility or below Mac OS X 10 4 or below then select the AppleTalk zone that the printer is connected to The font on the printout is different from that on the screen Cause What to do The PostScript screen fonts are not installed The PostScript screen fonts must be installed on the computer that you are using Otherwise the font that you select is substituted by some other font for display on the screen For Windows users only Specify the appropriate substitution fonts using the Font i ar Substitution Table The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer s Properties dialog box The printer fonts cannot be installed Cause What to do inthe printer s Control Panelisnot Change theEmilat 4 setting toP S3 for the interface that 3 for the interface that you are using you are using then
89. a computer Wait until the fax jobs are finished and then try again Cannot print report message appears when you specify printing a report or list that does not exist in the F F menu in Fax mode Cannot print report while receiving memory The printer might be receiving fax jobs from a computer Wait until the fax jobs are finished and then try to print a report again Cannot recognize USB flash memory Using the Control Panel 173 Epson AcuLaser MX21 MX20 Series User s Guide The printer cannot recognize the USB memory connected to the printer Check the connection to the USB memory or replace it with a new one Check Paper Size The paper size setting is different from the size of paper loaded in the printer Check to see ifthe correct size of paper is loaded in the specified paper source To clear this error select lear i ns fromt u in the Setup menu s See Accessing the each menu on page 138 for instructions Check Paper Type The media loaded in the printer does not match the paper type setting in the printer driver Media that matches only the paper size setting will be used for printing To clear this error select lear Warning frome Heru in the Setup menu s See Accessing the each menu on page 138 for instructions Close ADF Cover The ADF cover is not closed securely Open the cover once and then close it Close Cover wwww The specified cover www does not close secu
90. adjustments and other image settings in Home Mode Image Agustments Descreening F Backlight Correction Color Restoration Dust Removal Image Option Text Enhancement Auto 4rea Segmentation Brightness The table below describes the settings available in Home Mode For details on adjusting these settings see Epson Scan Help Note If you are scanning multiple images at the same time and you want to apply the image adjustments to all of your images or scan areas click All in the Preview window before you begin making your adjustments Setting Description Scanning 90 Epson AcuLaser MX21 MX20 Series User s Guide Descreening Removes the rippled pattern that can appear in subtly shaded image areas such as in skin tones Also improves results when scanning magazine or newspaper images which include screening in their original print processes This setting is available in the following conditions when the Image Type is set to Color when the Image Type is set to Grayscale The results of descreening do not appear in the preview only in your scanned image Backlight Correction Removes shadows from photos that have too much background light This setting is available in the following conditions when you select Photograph as the Document Type setting and Image Type is set to Color when you select Photograph as the Document Type setting and Ima
91. age Type is set to Grayscale and Image Option is selected when the Image Type is set to Black amp White and Image Option is selected When the Image Type is set to Black amp White the results of Text Enhancement do not appear in the preview only in your scanned image Auto Area Segmentation Makes grayscale images clearer and text recognition more accurate by separating the text from the graphics This setting is available only when the Image Type is set to Black amp White and Image Option is selected Dropout Dropouts red green or blue in the scan This setting is available in the following conditions when the Image Type is set to Grayscale and Image Option is selected when the Image Type is set to Black amp White and Image Option is selected Color Enhance Enhances red green or blue in the scan This setting is available in the following conditions when the Image Type is set to Grayscale and Image Option is selected when the Image Type is set to Black amp White and Image Option is selected Brightness Adjusts the overall image lightness and darkness This setting is available in the following conditions when the Image Type is set to Color when the Image Type is set to Grayscale when the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected Contrast Adjusts the difference between the light and dark areas of the overall image
92. aise the stopper Note LI When you use the paper that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray 1 Make sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 Installing the pickup roller If the pickup roller has come off reinstall it as follows Note Do not remove the pickup roller without a qualified service representative Paper Handling 35 Epson AcuLaser MX21 MX20 Series User s Guide 1 Align the groove on the right edge of the pickup roller with the white rod and then slide the pickup roller onto the rod 2 Slide the locking lever to the right until it stops and insert the gray rod into the hole on the pickup roller Paper Handling 36 Epson AcuLaser MX21 MX20 Series User s Guide Standard paper cassette This cassette gives you a second paper source in addition to the MP tray 1 Pull the paper cassette out from the printer Note When the size of the pa
93. ality or cause paper jams and other problems Paper that should not be used You cannot use the following paper in this printer It may cause printer damage paper jams and poor print quality L Media meant for other color laser printers black and white laser printers color copiers black and white copiers or ink jet printers L Previously printed paper by any other color laser printers black and white laser printers color copiers black and white copiers ink jet printers or thermal transfer printers Technical Specifications 272 Epson AcuLaser MX21 MX20 Series User s Guide oO Oo be C C U O O Carbon paper carbonless paper thermal sensitive paper pressure sensitive paper acid paper or paper that uses high temperature sensitive ink around 200 C Labels that peel easily or labels that do not cover the backing sheet completely Special surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area The assured printable area is an area 4 mm from all sides e a
94. als on page 47 for instructions Start Epson Scan See Starting Epson Scan on page 68 for instructions Select Professional Mode in the Mode list See Changing the scan mode on page 69 for instructions Click the arrow to open the Document Type list and select Reflective Click the arrow to open the Document Source list and select Document Table Click the arrow to open the Auto Exposure Type list and select Document or Photo Click the arrow to open the Image Type list and select the detailed image type you are scanning Image Type setting Type of image you are scanning 24 bit Color Color photos Color Smoothing Color graphics such as a chart or graph 8 bit Grayscale Black and white photos with just a few shades of gray Black amp White Documents with black text and or line art Note If you select 8 bit Grayscale or Black amp White you can also select an Image Option setting as described below Image Option Setting Description None No Image Option setting is applied Dropout Red Dropouts red in the scan Dropout Green Dropouts green in the scan Dropout Blue Dropouts blue in the scan Color Enhance Red Enhances red in the scan Color Enhance Green Enhances green in the scan Color Enhance Blue Enhances blue in the scan Scanning 76 Epson AcuLaser MX21 MX20 Series Use
95. and the side to be scanned facing up L Ifyou are getting blank pages when scanning from the document table make sure the original is loaded correctly Place the original face down on the document table with the top left corner of the document located in the lower right corner of the glass The background is dark and dirty Make sure you have the correct copy quality settings Try adjusting the settings See Making Changes to Copy Settings on page 117 Aline of dots always appears in your scanned image The exposure window for Auto Document Feeder may be dusty Clean the table See Cleaning the document table and the exposure window for Auto Document Feeder on page 203 for details If you still have the problem contact your dealer Black vertical lines appear on the scanned image or the image is all black Make sure if the transportation lock on the left side of the document table is set in the unlocked position The transportation lock must always be set in the unlocked position except when transporting the printer The scanned area is inappropriate Make sure if the transportation lock on the left side of the document table is set in the unlocked position The transportation lock must always be set in the unlocked position except when transporting the printer Troubleshooting 248 Epson AcuLaser MX21 MX20 Series User s Guide A blank copy is output even though an original is set in the Auto Document Feeder duri
96. are L Not blown directly into the user s face _1 Vented directly out of the building whenever possible Restrictions on Copying Operators of this printer must observe the following restrictions in order to ensure the responsible and legal use of this printer Copying of the following items is prohibited by law L Bank bills coins government issued marketable securities government bond securities and municipal securities L Unused postage stamps pre stamped postcards and other official postal items bearing valid postage L Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items LJ Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Safety Instructions 21 Epson AcuLaser MX21 MX20 Series User s Guide LI Passports driver s licenses warrants of fitness road passes food stamps tickets etc Responsible use of copyrighted materials Scanners can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Safety Instructions 22 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 1 Getting to Know Your Printer Printer Parts Front view i a ADF
97. ata format setting specified in the application If the file is created in an application that allows you to change the data format or encoding such as Photoshop make sure that the setting in the application matches that in the printer driver For Windows users only The computer is connected to the network using AppleTalk in a Windows 2000 environment and the Send CTRL D Before Each Job or Send CTRL D After Each Job setting on the Device Settings sheet of the printer s Properties dialog box is set to Yes Make sure that both the Send CTRL D Before Each Job and Send CTRL D After Each Job settings are set to No Troubleshooting 240 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Cause What to do For Windows users only Click Advanced on the PostScript sheet of the printer s Properties then change the Data Format setting from ASCII data default to The print data istoo large TBCP Tagged binary communications protocol When theFBinar setting is set tom TBCP is not available Use the Binary protocol See PS3 Menu on page 154 for details For Windows users only Click Advanced on the PostScript sheet of the printer s Properties then change the setting from ASCII data default to TBCP Tagged Printing cannot be performed using the network P BRN binary communications protocol interface When theFinar setting is setto TBCP is not available Use the Binary protocol S
98. aving scanned data to a shared folder iic sccceeeeeceneeeeasas ee cecatetenstoastaus 108 Sending scanned data by e mail oi c 034 ne eudee sve eNO NSR TVA dadhe ewe dan eee ee enue 110 Canceling Scanimin cies eie dias he Rees ade ee Sees Payee Tee ee Rye ee NRE eas 111 Chapter 5 Copying Setting Originals t CODY jccu enw bok weed deka eed AG Asan N E Nes SERN SS Oh eRe 112 Basic GOPVING marier ea cored E eS OS oi ee Sa ae EE DEREK SERRE ED SOUR OEE Sees e hes 112 Duplex CGopyihg sis erssors iurada ids RASC ead de Reyer ee EERE w ed Monee esses ane 113 S rt Copying s ex ee eevee ss soa NEE NETE SESS EER Ee Pev ews FS Eee EAEE E ES EERE EERE T EEEN 115 Print Layt soseste yy ERA Ee ees Pe Ree ESSE ORE EER aes Kae RRA E SHER ATA E ERD 116 Making Changes to Copy Settings v 00 sas ceadayessxvk ane tinw ewes See SR eae eee NE RNR 117 Changing Re Copy guality s wun nie hos spinin eee rea asses eo UNENE SSS Ae Ree Ee ES 117 Specifying the zoom ratio s ssusuusserureurrrrurrur reru rr eER ene eeRanesausurses 119 Contents 7 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 6 Faxing DNF Model Only Making Settings before Using Fax Function 0 0 c cece eee eee eee eee renee 121 Confirming SOMINNS 1 5 cua dee Pena enmepe ener eeseeedaausetags eerren nerael 121 Making transferring settings of received faxes 0 cee eee ete eee 121 Sending Fakes ch ckcSysv456 Grund sind dines berets ty hiss
99. ay decline Troubleshooting 217 Epson AcuLaser MX21 MX20 Series User s Guide Note If the paper is stuck in the clear window open the window to remove the jammed paper 7 Insert the photoconductor unit slowly all the way in 8 Insert the developer unit containing the toner cartridge slowly all the way in Note LI Ifyou cannot insert the developer unit all the way in remove and insert the photoconductor unit then insert the developer unit again Troubleshooting 218 Epson AcuLaser MX21 MX20 Series User s Guide d Make sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 9 Close cover A 10 Open the MP tray and load the paper back on the MP tray Paper Jam around the rear cover 1 Open the rear cover Troubleshooting 219 Epson AcuLaser MX21 MX20 Series User s Guide 2 Pull the green labeled lever down and gently pull any sheets of paper out 3 Close the rear cover Paper Jam in the Auto Document Feeder 1 Open the ADF cover Troubleshooting 220 Epson AcuLaser MX21 MX20 Series User s Guide 2 Gently pull any sheets of
100. ay in Cleaning and Transporting the Printer 201 Epson AcuLaser MX21 MX20 Series User s Guide 7 Insert the developer unit containing the toner cartridge slowly all the way in Note Make sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 8 Close cover A Cleaning the document table When the scanning quality has decreased open the document cover and wipe away the document table with a soft dry cloth Cleaning and Transporting the Printer 202 Epson AcuLaser MX21 MX20 Series User s Guide Cleaning the ADF pickup roller When the Auto Document Feeder has failed to feed paper open the ADF cover and wipe away the roller with a wet well wrung cloth and remove paper dust Cleaning the document table and the exposure window for Auto Document Feeder If a line of dots always appears in your scanned images fax images or copies the document table or exposure window for Auto Document Feeder may be dusty or scratched Clean those parts a document table Cleaning and Transporting the Printer 203 Epson AcuLaser MX21 MX20 Series User s Guide b exposure w
101. ay these tools Target Sie w 297 0 H 210 0 mm Scale 100 Trimming Off Gn ag To size your image by a certain percentage adjust the Scale value To change the way your image is cropped turn Trimming on or off See Epson Scan Help for details To unlockthe proportions of your scan size click the qj lockicon Then adjust the marquee or enter new width height measurements Scanning 100 Epson AcuLaser MX21 MX20 Series User s Guide 5 Once you have selected your scan size you can click and drag the marquee to the area in the image you want to scan For details see Creating a Marquee on a preview image on page 85 The marquee proportions are retained as you adjust it If you want to rotate the marquee for a landscape or portrait image without changing its aspect ratio click the Hj orientation icon Note The ql orientation icon is not available if you selected Original as the Target Size setting Finishing the scan What happens after you scan depends on how you started your scan l Ifyou started your scan by running Epson Scan from the EPSON Scan icon you see the File Save Settings window This lets you select the name and location of your saved scan files See Selecting File Save Settings on page 79 for details After you select these settings Epson Scan starts scanning L Ifyou started your scan from aTWAIN compliant program such as Adobe Photoshop Elements
102. ben sagaoeeeacan 132 Using Advanced Functions n 505 csarieeeaed dh Seeds Rew wed een eens oun eae eeen 132 Displaying fax history information 1d lt ci11ve 55556554 bee0 iets S loses Scheu dcneees 132 Printing fax PEpOl lias c cares tates anene e e A a a a aE E E a as 133 Displaying Memory eas nhakt woh o ana 4 ice ehee Ae ee Oe whee eee RRS 134 Registering Recipients ceux teky ee s55 5 PRE ee SOs eRe ERIS SS PA eRe OUR EEG keh Ree ey 134 Using the Address Settings menu on the control panel 0 0 0 0 c eee eee eee eee 134 Chapter 7 Using the Control Panel Selecting a Mode noc pn xd anew Er cen cael care EA meee ehs ban eed ee ees 137 Using the Control Panel Menu lt cnaniess cutee deme neden apd ed ee atte deeded ew onel rrer 138 Accessing the each Menu itch ssE Ghee duunneneear peda dies teere anres tiede 138 How to register menus as jobmemory isi15455 545 65 bene tnneddidteeesessdes bao neeeees 138 Language Settings nus os an 5555s ene cel ye bees O68 ens a es Abby tie 6660s Reena as 140 Systeri SEANSS 255 104 eed d aw PASE SERRE OO CREED M ERT ASAE OE ae ENE asa a G a ia a a 140 System MOMMA a5 eth cel ba oh eee Chee ene eee dereed eh beni ee EEE E gates 140 Contents 8 Epson AcuLaser MX21 MX20 Series User s Guide System Report Printing 2 5 5 55559 524 bie Hee Me GSS esett AwRS EMAAR OS SNS ERED ORES OES 141 COMMON SOMIN GS foods niti manane ALO eA Ne Oh eee een dan shee BYR INAN ADOC ARE TEES eee 142 Setup Men
103. ceiving a fax try sending the fax again after the fax has been received If the PC FAX function is operating wait for it to finish and then try sending the fax again The printer is receiving faxes but not sending them Try one or more of the following solutions m m If your printer is on a PBX system the PBX system might be generating a dial tone the printer cannot detect Disable the detect dial tone setting See Basic Settings on page 164 Ifyou think there might be a poor connection on this phone line try sending the fax later and see if it sends successfully Faxes you send are not arriving Try one or more of the following solutions m m Call the recipient to make sure the fax machine is on and ready to receive faxes Make sure the fax is still waiting in memory A fax might be in memory because it is waiting to redial a busy number there are other jobs ahead of it waiting to be sent or the fax is set up for a delayed send If a fax job is in memory for any of these reasons press the Fax Memory button to show the fax job history and confirm that there is no pending job Incoming fax calls are not being answered Try one or more of the following solutions m Check ifthe r Fi nla Ifthe it rie z is set toF Fi printer never answers scalls Answer the phone and start receiving athe fax yourself See Reception Settings on page 165 L Make sure the printer is connected properly
104. cessary You can scan your images at their original size or you can reduce or enlarge their size by selecting Target Size See Selecting the scan size on page 96 for instructions 10 Click Scan What happens next depends on how you started your scan See Finishing the scan on page 101 for instructions Scanning 74 Epson AcuLaser MX21 MX20 Series User s Guide Scanning in Professional Mode EPSON Scan Mode EPSON Scan ae Settings Name Current Setting Save Original Document Type Reflective Document Source Document T able Auto Exposure Type Photo Destination Image Type 24 bit Color Resolution Document Size Adjustments ye Pe Unsharp Mask C Descreening CI Color Restoration C Backlight Correction C Dust Removal O Preview A seer a Configuration If you want to scan your original s in Professional Mode by placing them on the document table see Scanning in Professional Mode using the document table on page 76 for instructions If you want to scan your documents in Professional Mode by loading them in the Auto Document Feeder see Scanning in Professional Mode using the Auto Document Feeder on page 77 for instructions Scanning 75 Epson AcuLaser MX21 MX20 Series User s Guide Scanning in Professional Mode using the document table l Place your original s on the document table See Setting Your Origin
105. ched file size limit or make the file smaller If you select Os scanning the image up to the specified size i the printer keeps Canceling All Job The printer is canceling all print jobs in the printer memory including jobs the printer is currently receiving or printing This message appears when the Stop button has been pressed down for more than three seconds Canceling Job Using the Control Panel 172 Epson AcuLaser MX21 MX20 Series User s Guide The printer is canceling the current print job This message appears when the Stop button has been pressed and released within three seconds Can t Print The print data is deleted because it is incorrect Make sure that the appropriate printer driver is being used Can t Print Duplex The printer has encountered problems during duplex printing Make sure you are using an appropriate type and size of paper for the duplex printing The problem could also be a result of incorrect settings for the paper source you are using Pressing the Start button will print the rest of the print job on only one side of the paper Press the Stop button to cancel the print job Can t Print Files There is no printable data in the USB memory Cannot fax because of report An error occurs if you perform fax transmission when a power off report cannot be printed after turning on the printer Cannot make settings because fax job is being received The printer might be receiving fax jobs from
106. cify the following path for the Software Disc If your CD ROM drive is D the path will be D ADOBEPS ENGLISH PS_SETUP Then click OK Note Change the drive letter as needed for your system 10 Select the printer and click Next 11 Follow the on screen instructions for the rest of the installation 12 When installation is done click Finish Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver To access the printer driver see Accessing the printer driver on page 253 Using AppleTalk under Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the AppleTalk protocol LI Select PS3 as the Network setting in the control panels Emulation Menu L On the Device Settings sheet of the printer s Properties dialog box make sure that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No L TBCP Tagged binary communications protocol cannot be used as the Output Protocol setting About the Printer Software 267 Epson AcuLaser MX21 MX20 Series User s Guide Using the PostScript printer driver with Macintosh Installing the PostScript printer driver Note Make sure that no applications are running on your Macintosh before installing the printer driver For Mac OS X users Note Make sure that Print amp Fax for Mac OS X 10 5 or
107. ck printer status errors and warnings Detailed Status You can monitor detailed printer status When a problem occurs the most probable solution is displayed See Detailed Status on page 257 Replacement Parts You can obtain information on paper sources and replacement parts See Replacement Information Parts Information on page 258 Job Information You can check print job information See Job Information on page 259 Notice Settings You can make specific monitoring settings See Notice Settings on page 261 Order Online You can order consumable products and maintenance parts online See Order Online on page 262 Tray Icon Settings You can set the information to display when the Tray icon is double clicked while there are no jobs sent from the computer You can also access any of the menus by clicking the appropriate tab on each information window Note for Windows XP users EPSON Status Monitor is not available when printing from a Remote Desktop connection Detailed Status f Detailed Status EPSON XXXX Advanced Status Replacement Parts Job Information amp Ready Ready to print About the Printer Software 257 Epson AcuLaser MX21 MX20 Series User s Guide Replacement Parts Information RI Replacement Parts EPSON XXXX Advanced Status Replacement Parts Jeb Information b a d 3 Replacemen
108. cled paper Transparencies Labels Colored paper Semi thick paper Optional paper cassette Plain paper Preprinted Letterhead Recycled paper Colored paper Semi thick paper LI You cannot copy onto coated paper thick paper and special paper such as postcard or envelopes Available original sizes LI You can use A4 A5 A6 Letter and Legal size originals for copying I A6 size originals are available only with the document table L The edge of the paper 4 mm from the horizontal and vertical paper ends is not guaranteed for printing Copying 112 Epson AcuLaser MX21 MX20 Series User s Guide 1 Make sure the printer is turned on and paper is loaded in the printer For information on how to load paper see Loading Paper into Your Printer on page 33 2 Press the Copy button 3 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 4 Specify the number of copies using the numeric keypad on the control panel 5 Press the lt or P button several times to select the Fasic Settins tab and press the F1 button WReady to Copy 1 ___4fBasic Setting Gity Advn l gt Ad 100 Off 0004000 MES MSR Fi FR PB F4 DBLO 6 Select the paper source using the A or W button and press the OK button Note When MP tray is selected specify the paper size and pa
109. connection with Windows Vista Vista x64 XP XP x64 or 2000 clients Client only Environments L When using the LPR connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 L When using the Standard TCP IP connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 L When using the EpsonNet Print TCP IP connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 Note You cannot use this function in the following situations L When using an optional Ethernet interface card that does not support the job management function I Note that if the user account used to log on to a client is different from the user account used to connect to the server the job management function is not available About the Printer Software 260 Epson AcuLaser MX21 MX20 Series Notice Settings Notice Settings EPSON XXXX Advanced a 17 Montor the panting status Pop up Notice More Sattings b IV Notify when erors occur IT Notify when wamings occur I Notify when printing completed C Display only when a replacement part first becomes low Allow monitoring of shared panters IV Display the Order Online window automatically Display once a day when a replacement part is low JTea n 092 More Settings Monitor Settings Monitor the Printing Status check box When this check boxis selected EPSON Status Monitor monitors the printer status during a print job is proce
110. d Document printing You can print the document file stored in the USB memory The supported file format is PDF only Follow the steps below to print the document file 1 Press the Print button Printing 64 Epson AcuLaser MX21 MX20 Series User s Guide 2 Connect a USB memory to the USB Host interface of the printer The printer searches the files in the USB memory If any supported files are detected the control panel menu appears automatically Note Can t Print Files is displayed on the control panel printable files were not detected in the USB memory 3 Press the A UP or W Down button to select the file then press the OK button 4 Press the Start button to start printing Note d You can change the settings such as paper size before starting printing See Printing Menu on page 150 for details about the settings d The printer supports PDF 1 6 Acrobat 7 Other versions of PDF files may not print In that case open the files with Adobe Reader and print them from the computer d Ifa PDF file is locked with a password the password screen appears on the control panel Enter the password to print the file To enter the password use the numeric key pad After all characters are determined press the OK button Printing 65 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 4 Scanning Starting a Scan The scanning operation is performed either from the TWAIN compliant scanning p
111. d at error If a paper jam occurs at two or more locations simultaneously the corresponding multiple locations are displayed Location Description Paper Jam B A Paper is jammed around the rear cover or cover A For instructions on clearing this type of paper jam see Paper Jam around the rear cover on page 219 and Paper Jam inside the printer on page 211 Paper Jam MP A Paper is jammed around the rear cover or cover A For instructions on clearing this type of paper jam see Paper Jam around the MP tray on page 215 and Paper Jam inside the printer on page 211 Paper Jam C1 A Paper is jammed around the standard paper cassette or cover A For instructions on clearing this type of paper jam see Paper Jam around the standard paper cassette on page 208 and Paper Jam inside the printer on page 211 Paper Jam C2 A Paper is jammed around the optional paper cassette or cover A For instructions on clearing this type of paper jam see Paper Jam around the 250 sheet paper cassette unit on page Paper JamiC3 A 209 and Paper Jam inside the printer on page 211 Paper Jam A Paper is jammed around the cover A For instructions on clearing this type of paper jam see Paper Jam inside the printer on page 211 Paper Jam C1 DM A Paper is jammed around the duplex cover paper cassette or cover A For instructions on clearing this type of paper jam see Paper Jam around the
112. dges because of the toner that is not transferred onto the paper properly When this item is turned off the printer stops printing if a paper size error occurs Auto Cont Using the Control Panel 144 Epson AcuLaser MX21 MX20 Series User s Guide When you turn this setting on the printer aaa continues printing air a certain B aara oi time when one of the following errors occurs Farer Set Print run orf a When this option is off you must press the Start bution i4 resume printing Page Protect Allocates additional printer memory for printing data as o to a it You may need to turn this setting on if you are printing a very complex page Ifa F Le error message appears on the LCD panel during printing turn this setting on and pant your TA This reduces the amount of memory reserved for processing data so your computer may take longer to send the print job but it will allow you to print complex jobs F xE usually works best when fiuita is selected You will need to increase your printer s memory if memory errors continue to occur Note Changing the F fonts to be deleted t setting reconfigures the printer s memory which causes any downloaded LCD Contrast Adjusts the contrast of the LCD panel Use the A Up and W Down buttons to set the contrast between amp lowest contrast and i5 highest contrast B W Reverse Disp Enables you to reverse the color of the LCD panel Sound Volume Specifies the volume
113. ducts Replacing Consumable Products Maintenance Parts 195 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 10 Cleaning and Transporting the Printer Cleaning the Printer The printer needs only minimal cleaning If the printer s outer case is dirty or dusty turn off the printer and clean it with a soft clean cloth moistened with a mild detergent Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller 1 Turn off the printer Nyy it ly My Cleaning and Transporting the Printer 196 Epson AcuLaser MX21 MX20 Series User s Guide 2 Pull the paper cassette unit out and remove the papers Cleaning and Transporting the Printer 197 Epson AcuLaser MX21 MX20 Series User s Guide 4 Load the papers back on the paper cassette unit and reinstall the cassette Cleaning inside the printer 1 Open cover A Cleaning and Transporting the Printer 198 Epson AcuLaser MX21 MX20 Series User s Guide 2 Remove the developer unit containing the toner cartridge 3 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you Warning Be careful not to touch the fuser which is mark
114. e This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Technical Specifications 279 Epson AcuLaser MX21 MX20 Series User s Guide Memory modules Make sure that DIMM you purchase is compatible with Epson products For details contact the store where you purchased this printer or the Epson sales company Memory size 256 or 512 MB Consumable Products Toner Cartridge Return Toner Cartridge Product code Model High Capacity Toner Cartridge 0582 0586 3 Standard Capacity Toner Cartridge 0583 0587 3 Return High Capacity Toner Cartridge 2 0584 0588 1 3 Return Standard Capacity Toner Cartridge 0585 0589 1 3 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 85 RH 1 This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC 2 Return toner cartridge is not sold in some areas 3 Toner cartridge Return toner cartridge part numbers vary by location Maintenance Parts Maintenance Unit Product code Model 1199 1200 2 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 85 RH 1 This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC 2 Maintenance unit part numbers vary by location Technical Specifications 280 Epson AcuLaser MX21 MX20 Series User s Guide Appendi
115. e on page 75 for instructions on making settings in Professional Mode Changing the scan mode To change the scan mode click the arrow in the Mode box in the upper right corner of the EPSON Scan window Then select the mode you want to use from the list that appears EPSON Scan aw Mode re EPSON Scan Office Mode Image Type Office Mode Color Grayscale Professional Mode Note The mode you select remains in effect when you start Epson Scan next time For instructions on scanning using these modes see one of these sections Office Mode Scanning in Office Mode on page 70 Home Mode Scanning in Home Mode on page 73 Professional Mode Scanning in Professional Mode on page 75 Scanning 69 Epson AcuLaser MX21 MX20 Series User s Guide Scanning in Office Mode EPSON Scan EPSON Scan Mode Office M ode v Image Type Color O Grayscale Destination Document Source Auto Detect O Black amp White be Size A4 210 x 297 mm v Orientation fo g Resolution 300 Speed priority scanning mage Adjustments Unsharp Mask C Image Option Brightness Contrast C Descreening a B Help Configuration Close If you want to scan your documents by placing them on the document table see Scanning in Office Mode Using the Document Table on page 70 for instructions Ifyou want to scan your documents by loading them in
116. e 190 installing the paper cassette UNIt eee eeeeeee 187 removing the paper cassette UNIt w ee eseeeeeeee 190 Installing the postScript printer driver Macintosh 268 Installing the PostScript printer driver for the network interface WindOWS ccccscccsssesssscessseessseeessseees 266 Installing the PostScript printer driver for the USB interface WiNdOWS ccscscsesessssesesesesseeesesereeeees 265 Interfaces ethernet soriano r an E E RE 279 MS Bissett EE EAE E AAE E 278 USB host interface eision s 279 J Jobmemnory eaaa asiaa a ateari 138 M Maintenance ADF pickup roller cc cecesesessessessescseseesesseeseeneane 203 document table cece ccccsccsseeecesssssssscssssseeees 202 203 exposure WINKOW ec eesecseseseseeseseeseeeeeseseeneeeneeeseneasens 203 PON enea a E AEE ERE 196 printer inside of the printer cesses 198 printer pickup roller eee eseeseesesseeteseeseeee 196 Maintenance Parts specification maintenance unit 280 Maintenance parts Replacing nner a 194 Maintenance unit SPECHICATIONS enen i i 280 Marquee cr atihgsnssnnirnnna 85 Memory module how to install seseseeseeseseeseeeseeecseeeeseaeeneaeeneeeaes 190 SPECIFICATIONS iii iiai 280 MP tray Supported paper ccsccaiincitncuinnscuiaiedubagaseas 33 Index 283 User s Guide Epson AcuLaser MX21 MX20 Series N Network Image Express Card scanning Over NeEtWOTK esecesesseseesesseseseseeneeeeneeeees 103
117. e Scan button Scanning 107 Epson AcuLaser MX21 MX20 Series User s Guide 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Press the F1 button on the control panel specify scan address USB Mem PCFolder Fl FR 3 FA GSC OC OC DO 2 4 Connect a USB memory to the USB Host interface of the printer Note If necessary specify Settins and Furu 5 Press the Start button The printer starts scanning Saving scanned data to a shared folder 1 Press the Scan button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Scanning 108 Epson AcuLaser MX21 MX20 Series User s Guide 3 Press the F2 button on the control panel specify scan address CSE _ PCFolder F1 F2 F3 F4 COBOL 4 Press the lt or P button several times to select the 3 tab and press the F1 button 5 Select an item using F1 to F3 buttons and specify the destination folder Item Description Save to Directly enter a destination folder path Up to 107 characters The address should be specified with both the IP address and domain name Address Select a dest
118. e on page 163 Sending received faxes to a shared folder This function is used to convert the received fax data to a PDF format file and send it to a specified shared folder on the network To use this function the Fax it setting in the F on menu must be set to F For details about the settings see Fax senna on page 163 Note d The folder address settings and network settings are also required before using this function For details see Making transferring settings of received faxes on page 121 Faxing DNF Model Only 131 Epson AcuLaser MX21 MX20 Series User s Guide m whee ie Epa receives a lai the data i is sent to the destination registered inFax ta Folder tinas in theke on Settinas menu For details about the settings see Fax Settings on pave 163 Deleting received faxes When received documents are stored in the printer s memory the Fax Memory LED lights up To delete the stored jobs follow the instructions below 1 Press the Fax Memory button 2 Select the job to be deleted using the A or W button and then press the F2 button Fax Memory 05 20 17 55 Receivna XAXAX History Delete Details F1 F2 F3 F4 C JD DC OC OD 3 Press the F2 button to select Yes The stored job is deleted Using Advanced Functions Displaying fax history information 1 Press the Fax Memory button
119. e paper cassette If there is no media load the MP tray or the paper cassette Any faxes received while the input tray is empty are stored in memory and will print out once the tray has been refilled Troubleshooting 252 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 12 About the Printer Software Using the Printer Software for Windows Using the printer driver The printer driver is the software that allows you to adjust printer settings to get the best results Note The printer driver s online help provides details on printer driver settings Note for Windows Vista users Do not press the power button or put your computer to standby or hibernate mode manually during printing Accessing the printer driver You can access the printer driver directly from any application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 7 users Click the start button select Devices and Printers Then right click the printer and select Printing preferences Windows Vista Server 2008 users Click Start click Control Panel then double click Printers Right click your printer s icon then click Printing Preferences About the Printe
120. e the unit and close all covers The maintenance unit service life counter is reset automatically When the error light is blinking you can continue printing by pressing the Start button However the print quality is not guaranteed from then on Replace Toner Cartridge The toner cartridge has reached the end of its service life and need to be replaced See Replacing Consumable Products Maintenance Parts on page 194 for instructions Reset The printer s current interface has been reset and the buffer has been cleared However other interfaces are still active and retain their settings and data Reset All All Printer Settings have been reset to the default configuration or to the last settings that were saved ROM CHECK The printer is checking the ROM Scanner Error Scanner Error Cannot Be Executedxxxxxxx An error occurred in the scanner unit Turn off the printer and then turn it on again several minutes later If the error occurs again contact your dealer or a qualified customer support person for assistance Scanner Error Unable to Scan Scanner Error Unable to Copy Using the Control Panel 181 Epson AcuLaser MX21 MX20 Series User s Guide An error occurred in the scanner unit Turn off the printer wait several minutes and then turn it on again Scanner Lamp Error Anerror occurred in the scanner s carriage Turn off the printer wait several minutes and then turn it on again If the error occurs again
121. e veer eee ii eed Sos ee eee eee 203 Cleaning the document table and the exposure window for Auto Document Feeder 203 Transporting the Printers c0s ea nered hans r Er Sta ee OR e eet eden ene Dene wE PRD E eS Ge ees 204 For long distances eanes ea ees eheksos haSw e imeta ewer EEE EE E EEEE 204 For short dist nc S eeerrscsnec oniran en s a a ea ee e ue eS eaaa 205 Chapter 11 Troubleshooting Clearing Jammed Paper uunesuuurruunrurerrure me me NiWih ck RM oe he Reena a eee wee 207 Precautions tor clearing jammed paper sive ss vince iee ured eeu d oP UREN eens ow eae ee CeRS 207 Paper Jam around the standard paper cassette 0 0 eee cee eet eet een eee 208 Paper Jam around the 250 sheet paper cassette Unit 26 ke eee ee eee 209 Paper Jam inside the printer lt 1 c406 lt 4 pnccda cde ndeee se eae Une eee ehseeeawd ew bnse naken 211 Paper Jam around the MP tray i0 c 9 42s 4 downto bubba Kruga u a oes eae dene aos 215 Paper Jam around the rear Covel ss pce cae csieae se pans cnn ea rnanera ereraa 219 Contents 10 Epson AcuLaser MX21 MX20 Series User s Guide Paper Jam in the Auto Document Peder 42405555255 Gund ts boned 3 8anb9555 55 RSS 220 Paper Jam around the DM tray sii canndiccen sere eee enke end e aap need ohbee gene ee teens 224 Printinga Stat s Sheet sess ssir residan a par eneweeenee iad weed OS OPES EMAR UR EE COREE EH ees 225 Operational Problems 2244ececs42oeeeaaeecea wae aaaeeeaa arr
122. ecify the value using the lt or gt button and then press the OK button Note You can adjust the density of the background by selecting from 5 levels 2 to 2 The higher the level the darker the image becomes The default value is 0 8 Press the F4 button GReady to Copy 1 4 Quality gt Txt Photo 0 0 0 Doc Type Contrast RmvBckard RmvMoi re F1 F2 F3 F4 C OC OC DGD Copying 118 Epson AcuLaser MX21 MX20 Series User s Guide 9 Specify the value using the lt or gt button and then press the OK button Note You can adjust the image quality in moir patterns by selecting from 5 levels 2 to 2 The default value is 0 Specifying the zoom ratio 1 Press the Copy button irra tab and press the F2 button 2 Press the lt 4 or button several times to select the Ready to Copy 1 ___ 4fBasic Setting Ulty dvn P Ad 100 Off 0004000 Duplex Density F1 F2 F3 F4 COOCOO 3 Press the F1 button repeatedly to select either Fixed Zoom or N 4 Specify the settings using the A or W button and then press the OK button Note L For the Fixes i setting the following document zoom ratios are available Zoom Ratio Settings Zoom HLT gt LGL 154 A5 gt A4 141 100 default 100 LGL gt LT 78 A4 gt A5 70 L For thei ua setting you can specify a z
123. ection Paper Type Semi Thick 91 to 120 g m paper Transparencies Available paper source LI MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Transparency Custom paper size Available paper size L 70 0 x 148 0 mm to 215 9 x 356 0 mm Available paper source l MP tray Printer driver settings Paper Size User Defined Size Paper Source MP Tray Paper Type Normal Paper Handling 46 Epson AcuLaser MX21 MX20 Series User s Guide Note Depending on the quality of the non standard size paper the printing environment or the printing procedure the paper might skew Make a trial print run before you print on a lot of non standard size paper Note l For Windows access the printer driver then select User Defined Size from the Paper Size list on the Basic Settings tab In the User defined Paper Size dialog box adjust the Paper Width Paper Length and Unit settings to match your custom paper Then click OK and your custom paper size will be saved 1 The saved paper sizes can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings d When sharing the printer on a network you cannot create User defined size at the client Setting Your Originals Before scanning a document remember to respect the rights of copyright ow
124. ed CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so Cleaning and Transporting the Printer 199 Epson AcuLaser MX21 MX20 Series User s Guide Caution d Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline L Do not expose the photoconductor unit to room light any longer than necessary L Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 4 Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below SS E Dg n a A eet Ly Cae o VS Cleaning and Transporting the Printer 200 Epson AcuLaser MX21 MX20 Series User s Guide metal roller 5 Move the green cleaning lever of the photoconductor wire back and forth slowly several times 6 from one end to the other Note Ll If the protective tape is stuck on the photoconductor unit remove the tape before moving the cleaning lever L After cleaning make sure to return the green cleaning lever to the original position until it locks Insert the photoconductor unit slowly all the w
125. ee PS3 Menu on page 154 for details An undefined error occurs Macintosh only Cause What to do The version of the Mac OS that you are using is This printer s driver can only be used on Macintosh computers unsupported running Mac OS X version 10 3 9 or later Scanning Problems Scanner operational problems You cannot scan using the Auto Document Feeder L Make sure you have selected either Office Mode or Professional Mode in Epson Scan See Changing the scan mode on page 69 for instructions L Make sure Auto Detect Office Mode only ADF ADF Double sided or ADF Single sided is selected as the Document Source setting in Epson Scan See Scanning in Office Mode using the Auto Document Feeder on page 71 or Scanning in Professional Mode using the Auto Document Feeder on page 77 for instructions LI Ifthe document cover or ADF cover is open close it and try scanning again Troubleshooting 241 Epson AcuLaser MX21 MX20 Series User s Guide Scanning software problems You cannot start Epson Scan L Ifyouare using any TWAIN compliant program such as Adobe Photoshop Elements make sure that the correct scanner is selected as the Scanner or Source setting L If you upgraded your computer s operating system you need to reinstall Epson Scan Uninstall Epson Scan as described in Uninstalling the printer software on page 263 then reinstall it from the
126. elect Text for document type or set the contrast to a positive value Copies are blank or images are missing or faded Try one or more of the following solutions Theaccuracy ofthe copy depends on the quality and size of the original Try adjusting the contrast with the printer If your original is too light the copy might not be able to compensate even if you adjust the contrast LI Ifthe original have a colored background images in the foreground might blend too much or the background might appear in a different shade Adjust the settings before copying or enhance the image after it has been copied Improving copy quality Try one or more of the following solutions L Copy from the document table This will produce a higher quality copy than copying from the Auto Document Feeder L Use quality originals Troubleshooting 247 Epson AcuLaser MX21 MX20 Series User s Guide L Open or close the MP tray to accommodate the copy job If you are copying to standard weight media use the paper cassette If you are copying to heavy media use the MP tray L If your printer frequently feeds more than one page at a time replace the pickup roller _I Use or make a carrier sheet to protect your originals Completely blank pages are output Try one or more of the following solutions L The original might have been loaded upside down In the Auto Document Feeder load the original with the short edge forward
127. elect this setting when you use the Auto Document Feeder to load your documents and scan only one side of your document pages ADF Double sided Select this setting when using the Auto Document Feeder to load your documents and automatically scan both sides of your document pages Click the arrow to open the Auto Exposure Type list and select Document Click the arrow to open the Image Type list and select the detailed image type you are scanning Scanning 77 Epson AcuLaser MX21 MX20 Series User s Guide 10 ll 12 Image Type setting Type of image you are scanning 24 bit Color Color photos Color Smoothing Color graphics such as a chart or graph 8 bit Grayscale Black and white photos with just a few shades of gray Black amp White Documents with black text and or line art Note If you select 8 bit Grayscale or Black amp White you can also select an Image Option setting as described below Image Option Setting Description None No Image Option setting is applied Dropout Red Dropouts red in the scan Dropout Green Dropouts green in the scan Dropout Blue Dropouts blue in the scan Color Enhance Red Enhances red in the scan Color Enhance Green Enhances green in the scan Color Enhance Blue Enhances blue in the scan Click the arrow to open the Resolution list and select an appropriate resolution for your original s See Selecting the sca
128. em in Preview windows 9215 9 mm T 297 2 mm 2550 x 3509 pixels 25 60 MB R G B 2 You can do the following to adjust the image s 11 To select your scan area click the auto locate icon to create a marquee that marks the edges of your image area You can move the marquee to change the scan area See Creating a Marquee on a preview image on page 85 for instructions Note If you are going to scan at a different size than your original you must first select your Target Size and automatically create a marquee that is proportioned to that size See Selecting the scan size on page 96 for instructions You can then copy the marquee and place it on each image you will scan at that size Scanning 84 Epson AcuLaser MX21 MX20 Series User s Guide 1 To zoom in on an image click inside the scan area and click the Zoom button Epson Scan prescans again and displays a larger preview on the Zoom tab L To adjust the image quality click the scan area s you want to modify and make the adjustments See Adjusting the color and other image settings on page 87 for instructions Creating a Marquee on a preview image A marquee isa moving dotted line that appears on the edges of your preview image to indicate the scan area 120 7 mm 775 mm_ 1425 x915 pixels 3 73 MB R 64 G 53 B 26 You can move the marquee and adjust its size You can create multiple marquees up to 50 o
129. er cassette unit When you make duplex printing from the MP tray the standard paper cassette is not installed Install the standard paper cassette If the MP tray is being used the MP tray s pickup roller may have come off Check if the locking lever is in the unlocked position down For the location of the locking lever and pickup roller see Inside the printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 Problems Using Options To confirm your options are installed correctly print a status sheet See Printing a Status Sheet on page 225 for details Paper does not feed from the optional paper cassette Cause What to do The paper guides are not set correctly Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions The optional paper cassette may not be installed properly See Optional Paper Cassette Unit on page 186 for instructions on installing an optional paper cassette unit The paper source setting may not be correct Make sure you have selected the proper paper source in your application There may be no paper in the paper cassette Load paper into the selected paper source Too many sheets may be loaded in the paper cassette
130. er each scan in PDF or multi Tiff The Add Page Confirmation window includes the Add page Edit page and Save File buttons 6 Click OK Detailed setting instructions Selecting the scan resolution You can select a specific Resolution setting for your images Keep in mind that higher resolution settings increase scanning time so do not select a higher resolution than you need See the following table to reference the appropriate resolution setting to use so that you do not have to take more time than necessary What you will do with the Suggested scan resolution scanned image Scanning 81 Epson AcuLaser MX21 MX20 Series User s Guide Send via e mail upload to web or 96 to 150 dpi view only on the screen Print 300 dpi Convert to editable text OCR for 400 dpi documents only Fax 200 dpi Enlarge after scanning at 100 Increase Resolution setting by same amount you will increase image size after scanning For example if the resolution is 300 dpi but you will increase the image size to 200 change the resolution setting to 600 dpi To select the resolution setting see one of these sections Home Mode Selecting the resolution in Home Mode on page 82 Office Mode or Professional Mode Selecting the resolution in Office Mode or Professional Mode on page 82 Selecting the resolution in Home Mode To change the resolution first select Other as the Destination
131. era raare rennene 225 The Print LED does not turn on 33 40 c00 6 cee ce tee dae ee ee ened SOs dee erreneren 225 The printer does not print Print LED Off 2222ieuede pacverdwertsetueetyeddeeeeeesed 225 The Print LED is on but nothing prints ccieronekeexewehe ohne enede coxa pee venenenwee 5 226 The optional product is not available is0ccccces eaten nesaeean se derereeeeaneaebess 226 The remaining service life of the consumable products is not updated Windows only 226 Cannot install software or drivers 6s200diciadacesees eee swe seine eeeeeee bene eedenea ws 227 Cannot access the shared Printer lt crevcor cused epeeewg tae Reveal See ERR Ue Nese BEE E ES 227 Printout Probles 9145443 40ees ois ae nd aan a E Beek yess oon Reet E T eRe ved 228 The toutcannot be printed serier scene NN S Dea nese eka eee panes 228 Printo tis garbled sen natn eC aQneheeeneeedee nn eek EERKCEEEGR De Rhee EERE ERE REM EIES 228 The printout position is not correct 24 445 95 454 b mkeeGeS5455 55 RRR EA SRHOSLS4 94 bbe RES 228 Graphics do hot print COLCC wit veewaen oo oeendeenads d aae sowed beh y since e 229 Printouts are extremely Cured cy calen side is cae he oe eNeeeahaeee eceeeuene LER REA 229 Print Quality Problems cccviyiis i resurtat ei iea ohe Pee ee yews ae n Ree E E oa READ 230 The background is dark or dirty sc veecccivivessoueeciesetsoade eee rreren 230 White dots appear in the printout 1 vce so hneees Co nenne 09h EX ee ER ES
132. ers 1 Click the Advanced Layout tab Printing 59 Epson AcuLaser MX21 MX20 Series User s Guide 2 Select the Header Footer check box then click Header Footer Settings Basic Setting Advanced Layout Optional Settings C Prirt Layout LT 85x11 in Rotate by 180 C Zoom Options Fom Overlay E Header Foote II Headet Foote Settings 2 3 Select the items from the drop down list Note If you select Collate Number the number of copies is printed 4 Click OK Printing with an overlay This function allows you to print a standard form or letterhead onto the original document Note L This function is for Windows only in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Open the file that you want to create an overlay L The overlay function is available only when High Quality Printer is selected for the Printing Mode Printing 60 Epson AcuLaser MX21 MX20 Series User s Guide 2 From the application access the printer driver For details see Accessing the printer driver on page 253 3 Click the Advanced Layout tab 4 Select the Form Overlay check box Basic Settings Advanced Layout Optional Settings C Prirt Layout C Zoom Options LT 85x11 in Creste Oveday Data Meee Settings O Overlay Peirt 5 Select Create Overlay Data then click More Settings
133. ess Click the Image Adjustment icon to access the Brightness setting Contrast Adjusts the difference between the light and dark areas of the overall image Click the Image Adjustment icon to access the Contrast setting Saturation Adjusts the density of colors in the overall image Click the Image Adjustment icon to access the Saturation setting Color Balance Adjusts the balance of red green and blue colors in the overall image Click the Image Adjustment icon to access the Color Balance settings Color Palette Provides a graphical interface for adjusting mid tone levels such as skin tones without affecting the highlight and shadow areas of the image For advanced users only Click the 3 Color Palette icon to use the Color Palette settings Unsharp Mask Turn on to make the edges of image areas clearer for an overall sharper image The level of sharpness is adjustable Turn off to leave softer edges This setting is available in the following conditions when the Image Type is set to 24 bit Color when the Image Type is set to 8 bit Grayscale Scanning 94 Epson AcuLaser MX21 MX20 Series User s Guide Descreening Removes the rippled pattern that can appear in subtly shaded image areas such as skin tones Also improves results when scanning magazine or newspaper images that include screening in their original print processes The results of Descreeni
134. essional Mode select an appropriate Screen Ruling for the Descreening and deselect the Unsharp Mask setting See Adjusting the color and other image settings on page 87 for instructions L Select a lower resolution setting See Selecting the scan resolution on page 81 for instructions Note You cannot remove ripple patterns when you are scanning using a resolution higher than 600 dpi Scanned colors differ from the original colors l Make sure the Image Type setting is correct See Scanning in Office Mode on page 70 Scanning in Home Mode on page 73 or Scanning in Professional Mode on page 75 for instructions I Click Configuration select the Color tab and change the Display Gamma setting to match your output device such as a monitor or printer in the Color menu See Epson Scan Help for details L Adjust the Auto Exposure Type setting in Professional Mode Also try selecting a different Tone Correction setting See Adjusting the color and other image settings on page 87 for instructions 1 Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the Color menu See Epson Scan Help for details d Click Configuration select the Color tab and click Recommended Value to return the Auto Exposure Level setting to the default See Epson Scan Help for details L Make sure to enable the Embed ICC Profile setting In the File Save Settings window select J
135. etal roller or photoconductor wireinsidethe Clean the metal roller and photoconductor wire inside the printer printer is dirty For details see Cleaning inside the printer on page 198 Toner smudges Cause What to do Your paper may be moist or damp Do not store your paper in a humid or damp environment You may not be using the correct type of paper for your EPSON Color Laser Paper or smooth high quality copier paper is printer recommended for best results See Available paper types on page 272 for information on choosing paper The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 Troubleshooting 231 Epson AcuLaser MX21 MX20 Series Areas are missing in the printed image Cause What to do Your paper may be moist or damp This printer is sensitive to moisture absorbed by the paper The higher the moisture content in the paper the lighter the printout Do not store paper in a humid or damp environment You may not be using the correct type of paper for your printer If the surface of your paper is too rough printed characters may appear distorted or broken Smooth high quality copier paper is recommended for best resul
136. etting to Know Your Printer 27 Epson AcuLaser MX21 MX20 Series User s Guide m Data light Green On when print data is stored in the print buffer the section of printer memory reserved for receiving data but not yet printed Flashes when the printer is processing data Off when no data remains in the print buffer n Error light Orange On or flashes when an error has occurred o OK button p Right button q Down button r Left button s UP button Use these buttons to access the control panel menus where you can make printer settings and check the status of consumable products For instructions on how to use these buttons see Using the Control Panel on page 137 t Return button Use this button to return to a higher hierarchical level while doing settings u Function buttons F1 to F4 Use this button to move to a menu displayed on the LCD panel DNF model d e fghijk moy og Jep iy 4 On Jook Refial Adcfess Pofrer Menfory Setthg Stafus Refet Difing P fise Bok ew Aj y xwvutsrq p o a Quick Dial buttons 1 to 12 Use these buttons to transmit a fax to a registered fax number assigned to the corresponding button b Fax Memory button LED Green Use this button to display the fax document list stored in the printer s memory c Mode buttons LEDs
137. fax destination setting 1 Press the Setting button on the control panel Faxing DNF Model Only 121 Epson AcuLaser MX21 MX20 Series User s Guide Press the A or W button several times to select F 2 and press the OK button Press the A or W button several times to select F 22 and press the OK button Press the A or W button several times to select Fax utent and press the OK button Select Folder or E i 1 and click the OK button When Folder is selected continue the folder address setting When E Hail is selected continue the e mail address setting Folder address setting l Press the A or W button several times to select Fax to F button Specify the settings For details about each setting see Reception Settings on page 165 Press the OK button E mail server setting l Press the Setting button on the control panel Press the A or W button several times to select Oc Settirnss and press the OK button Press the A or Y button several times to select E mail Server Settings and press the OK button Specify the desired settings For details about each setting see E mail Server Settings on page 147 Press the OK button E mail address setting l Press the A or W button several times to select E ma11 Settinss and press the OK button 2 Specify the settings For details about each setting see Reception Settings on page 165 3 Press the OK button
138. for your printer Make sure that the printer is selected in your application software Your computer system s memory is too small to handle the volume of data in your document Try reducing the image resolution of your document in the application software or install more memory in your computer if you can The optional product is not available Cause What to do The printer does not recognize the optional product Print a status sheet to see if the printer recognizes the optional product If not reinstall the optional product For Windows users EPSON Status Monitor is not installed For Windows users You have to install EPSON Status Monitor or make settings manually in the printer driver See Making Optional Settings on page 254 The remaining service life of the consumable products is not updated Windows only Cause What to do The interval between updating information for the consumable products is too long Press the Get Information Now button on the Consumables Info Settings dialog box You can also change the interval for updating information about the consumable products on the Consumables Info Settings dialog box Troubleshooting 226 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Cannot install software or drivers Cause What to do You are not accessing the operating system with the Access the operating s
139. g another scanning program from your computer 600 c cece eee eee eee eee 66 Setting Your Originals sss trasata as cence tien hee CEC REE h OS eae RE RS 67 Using Epson SCA ssk vesener RPE RRER ERR RED Ra ROGERS AA READ EUG EEE a ak aa fa je TREE SS OES 68 Startins Epson Dodi ihc eae t erate hese e E ene ere err E es iasesses 68 Selecting an Epson Scan mode lt 6cicvedoid eh ibe eden dee errereen 68 Changing thescan MOE cs wew seket keena aan e E 64600542000 ii 69 Scanning in Office Mode nsusuenursururunrurnrrrrrrrrrrrerrrrrrerrurrrr rrer 70 Scanning in Home Modesi soi pevenvices by june toanen eTEN ENEAS E EEEE a EEEE EEE E 73 Scanning in Professional Mode usssureurueeurerrurerrnrerrrrere rererere 75 Selecting File Save Sete sy iocnatusw ss ieddadesenerteesedaeanes eecaneeghas sinneeeds 79 Detailed setting Mist CNOHSs 5 Pit tern oh oon we Ae aeRO WERE eRe 96S UR ORAS OURS ARETE 81 Finishing the SCAN a bn hee e ein ap eee o EEEE EE R ese Cee eHee ETE A E ERSTE ate 101 Scanning special projects cicvg sion riri ees inches yee cae wees Kea ee eebes Ken eee 101 Scanning over a MEW OL rx dacs caw se eine HER aaa SEN EE SS bee RO Coe tee eae 103 Using the Control Panel nii34405 4h ene a hod Ce een a saEKR KORE READ EE EERER ERE SARE OD 106 Required settings before scanning i666 cscwntadad ewan eeteeaeee av eas engee eee eresnws 107 Saving scanned data to a USBIMEMOr 155 cic nie sto oi chads ab baeeawseesavendaids 107 S
140. g color adjustments and other image settings in Office Mode mage Adjustments Unsharp Mask C Descreening Image Option Brightness 7 fil Contrast J 0 The table below describes the settings available in Office Mode For details on adjusting these settings see Epson Scan Help Note Ifyou are scanning multiple images at the same time and you want to apply the image adjustments to all ofyour images or scan areas click All in the Preview window before you begin making your adjustments Setting Description Unsharp Mask Turn on to make the edges of image areas clearer for an overall sharper image Turn off to leave softer edges This setting is available only when the Image Type is set to Color or Grayscale Descreening Removes the rippled pattern that can appear in subtly shaded image areas such as in skin tones Also improves results when scanning magazine or newspaper images which include screening in their original print processes This setting is available only when the Image Type is set to Color or Grayscale The results of descreening do not appear in the preview only in your scanned image Scanning 88 Epson AcuLaser MX21 MX20 Series User s Guide Image Option Text Enhancement Enhances text recognition when scanning text documents This setting is available in the following conditions when the Image Type is set to Color and Image Option is selected when the Im
141. g inE wail Settirnas or make the file smaller Filling toner xx min The printer is filling toner Wait until this message disappears Do not turn off the printer while filling Folder Memory Full There is insufficient memory in the specified folder on the network to carry out the current task Press the Stop button to cancel the job Folder Write Error Saving data to the specified shared folder on the network failed Hang Up Receiver The fax operation is completed Hang up the hand set of the external telephone connected to the printer Image Cart ID Error The installed toner cartridge cannot be used with this printer Remove the toner cartridge and reinsert it If that fails to clear the error replace the toner cartridge To install the toner cartridge see Replacing Consumable Products Maintenance Parts on page 194 Image Cart R W Error Using the Control Panel 176 Epson AcuLaser MX21 MX20 Series User s Guide A read write error has occurred for the toner cartridge Remove the toner cartridge and reinsert it If that fails to clear the error replace the toner cartridge To install the toner cartridge see Replacing Consumable Products Maintenance Parts on page 194 Image Optimum There is insufficient memory to print the page at the specified print quality The printer automatically lowers the print quality so that it can continue printing If the quality of the printout is not acceptable try simpl
142. ge Type is set to Grayscale Color Restoration Restores the colors in faded photos automatically This setting is available in the following conditions when you select Photograph as the Document Type setting and Image Type is set to Color when you select Photograph as the Document Type setting and Image Type is set to Grayscale Dust Removal Removes dust marks from your originals automatically The results of Dust Removal do not appear in the preview only in your scanned image This setting is available in the following conditions when you select Photograph as the Document Type setting and Image Type is set to Color when you select Photograph as the Document Type setting and Image Type is set to Grayscale Scanning 91 Epson AcuLaser MX21 MX20 Series User s Guide Image Option Text Enhancement Enhances text recognition when scanning text documents This setting is available in the following conditions when you select Magazine as the Document Type setting and Image Option is selected when you select Newspaper as the Document Type setting and Image Option is selected when you select Text Line Art as the Document Type setting and Image Option is selected Auto Area Segmentation Makes grayscale images clearer and text recognition more accurate by separating the text from the graphics This setting is available in the following conditions when you select Magazine as the
143. ght excessive heat moisture oil vapor or dust Do not place the printer on an unstable surface Slots and openings in the cabinet and the back or bottom are provided for ventilation Do not block or cover them Do not put the printer on a bed sofa rug or other similar surface or in a built in installation unless proper ventilation is provided Keep the entire computer and printer system away from potential sources of interference such as loudspeakers or the base units of cordless telephones Leave adequate room around the printer to allow for sufficient ventilation Using the printer m Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot Ifyou must touch one of these areas turn off the printer and wait 30 minutes to allow the heat to subside before doing SO Safety Instructions 17 Epson AcuLaser MX21 MX20 Series User s Guide a CAUTION b Do not insert your hand deep into the fuser unit Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock L Do not sit or lean on the printer Do not put heavy objects on the printer Do not use any kind of combustible gases in or around the printe
144. gth in lines For this option a line is assumed to be 1 pica 1 6 inch If you change the Orientation Page Size or T Margin settings the page length setting automatically returns to the default for each paper size Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If this setting is off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select FF the printer does not send an automatic line feed LF command with each carriage return CR Iffr is selected a line feed command is sent with each carriage return Select i if your text lines overlap Alt Graphics Turns the Alternate Graphics option on or off Bit Image The printer is able to emulate the graphics densities set with the printer commands If you select i the bit image density is high and if you selecti i ht the bit image density is low If you select E the printer converts bit images to bar codes by automatically filling in any vertical gaps between dots This produces unbroken vertical lines that can be read bya bar code reader This mode will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics Zero Character
145. hat the external telephone rings during the specified duration if itis attached to the printer Fax Only The printer automatically answers and receives the fax When external telephone is attached it rings at least one time Phone Only When a call is received the attached phone rings The printer never automatically answers TAM When an external telephone detects a fax phone signal while answering an incoming call the printer automatically receives the fax Basics of receiving faxes automatic receiving When the printer receives a fax the data is stored in the memory and printed automatically Note You cannot receive a fax under the following conditions 1 When you are scanning originals L When you are sending fax document from a computer Faxing DNF Model Only 128 Epson AcuLaser MX21 MX20 Series User s Guide Output paper size The received fax can be printed in A4 B5 Letter or Legal However when the output paper size does not match the received data size the image of the received data is divided according to the output paper size as follows Recei
146. he Hi 285 Sattirss is correct Specified save dest cannot be used Saving data to the specified shared folder on the network failed Unsupported characters are used to specify the destination Testing e mail transmission The connection test is carried out The printer is testing to e mail to the specified address The specified user name cannot be used Saving data to the specified shared folder on the network failed Unsupported characters are used to specify the user name There is no A4 A5 LT or LGL sized paper You selected a paper source that does not have A4 A5 LT or LGL size paper for layout copying Check to see if the correct size of paper is loaded in the specified paper source Toner Low This message indicates that the toner cartridge is near the end of its service life Prepare a new toner cartridge Unable Clear Error The printer cannot clear an error message because the error status still remains Try solving the problem again Unable to scan because PC FAX is saving files The PC FAX operation might be performed Finish the PC FAX operation and then try to send the fax again Unable to Transmit Fax Unable to perform fax transmissions This message appears when you send a fax manually When sending a fax using the memory transmission function the message does not appear Using the Control Panel 183 Epson AcuLaser MX21 MX20 Series User s Guide Unable to Transmit Fax A fax communicatio
147. hen press the OK button Note L You can enter up to 16 characters for a recipient name I To correct a name while entering it use the lt and buttons to select a character and the Clear button to delete it The recipient is added to the speed dial list Registering for quick dial You can assign recipients from the registered speed dial list for the Quick Dial buttons 1 to 12 1 Press the Setting button on the control panel 2 Press the A or W button several times to select 35 and then press the OK button 3 Press the A or W button several times to select Fax Ho and then press the OK button 4 Press the A or V button several times to select fu button 35 and then press the OK 5 Select an unregistered number eae hans as He then press the F3 button to select Edi tins Faxing DNF Model Only 135 Epson AcuLaser MX21 MX20 Series User s Guide Note To change a recipient assigned for the quick dial select the number that you want to change a recipient and then press the F3 button Select a recipient you want to assign for quick dial using the A and W buttons and then press the OK button Note Press the F4 button to confirm the detailed information about the registered speed dial The selected recipient is assigned for the quick dial Deleting all recipients This function is used to collectively delete all the recipients registered to the speed dial list or assigned to quick dial
148. ick the Programs and Features icon For Windows XP XP x64 Server 2003 or Server 2003 x64 click the Change or Remove Programs icon For Windows 2000 double click the Add Remove Programs icon For Windows 7 Vista or Server 2008 select your printer driver then click Uninstall Change For Windows XP XP x64 2000 Server 2003 or Server 2003 x64 select your printer driver then click Change Remove Click the Printer Model tab select your printer s icon Ifyou wish to uninstall only a utility click the Utilities tab and select the check box for the printer software you want to uninstall w EPSON Printer Utility Uninstall Pinter Mode Utilty 1 PSON Network Likhi FESON Status blonita KZEPSON Status Monitorflor EPSON XXXXXX Advanced 2 Description The EPSON Status Montor utiy checks the piinter status and displays the printing progress About the Printer Software 263 Epson AcuLaser MX21 MX20 Series User s Guide 7 Click OK Note You can uninstall EPSON Network Utility When the utility is uninstalled you cannot display the printer status from EPSON Status Monitor of other printers 8 Follow the on screen instructions Using the PostScript Printer Driver System requirements Printer hardware requirements Recommended Memory 512 MB for duplex printing of image data at Fine Note Add more memory modules into your printer if the amount of memory currentl
149. ictererererririeiea eiia aaa a a E ECE a a a e S 40 Selecting and Using Print Media i5 c sc2c2hbasneeucee sey xe ekes errereen ereere reer 43 Labels a ee er EE E EEE ee rr eee EE 43 Envelopes senean tae oes BRE eRe s eb ooo eee ee hes eh Re es eee 44 Thick papei sirse ey reee pa T E E EEEE E E oh ae eee eee eens eawns 45 Semi thick papely sss ccrersrirresiiiieieitite sen T everest hieewonss ENCANA E na EE EEA 45 Transparenti S o rsnsrereieinain oie n a EOS EE EEE E E E ERA A 46 USO paper SIze dit Linh p E ni a aE E E E E E aE o e ES ae a Ea E ataa eee 46 Setting Your Originals ee eee eee eee ee eee e ee eee ee ee ee ee eee eee eee ree RE 47 Paper SI ZC sat eae der Kee See eet aee ey RGR G RES ee ad CRN ee ene HOS Ee ye Re BESS 47 Paper type for the Auto Document Feeder ux8acispiccviere ke iee Sect eee lew eesebaeewks 47 Peper directo serpe nenn ner EEKE CREE EERO PRES GSES RTAA AERA SERS EPERECERE C57 EEO RRS 48 Setting your originals on the document table 0 cece eee eee 48 Setting your originals into the Auto Document Feeder 0 0 0 0 nru 50 Chapter 3 Printing Setting the Print Quality wv ssiy ciac caves vaxseb ei ad eee eee eewudodes beta errereen 51 Using the Automatic setting cc2c0d isereuwae keeseeeeraswedeteee Agus coudicaucnwadaaes 51 Using the Advanced SCNe vies aback caws 54 F5 Rw eEUTL ER Ne eee Rees PARK ee eee ed 52 C stomizing print settiN gess essssrr te kee SAD AeS Ke ELSE mK REESE ERR ONR SERRA
150. ifying the page by limiting the number of graphics or reducing the number and size of fonts To clear this error select isar i fra from the ii in the Setup menu s z as See Accessing the aul menu on page 138 for instructions You may need to increase the amount of printer memory to be able to print at the desired print quality for your document For more information on adding memory see Memory Module on page 190 Install Cassette1 Install Cassette2 The paper cassette is not installed in the printer Install the indicated paper cassette Install Toner Cartridge The toner cartridge is not installed in the printer Install the indicated cartridges See Toner Cartridge Return Toner Cartridge on page 280 Invalid Data The spool file on the driver is deleted while printing or the data is abnormal Select iosa error Invalid PS3 There are errors in the ROM module Turn off the printer and contact your dealer Layout is set ced tab to You started copying with the layout function Set the Lazcut setting under the Fi Using the Control Panel 177 Epson AcuLaser MX21 MX20 Series User s Guide Maintenance Unit Needed Soon This message mc ae the maintenance uniti is near the end ofits service life You can continue to print until the Fer laze Ha ii t message appears Manual Feed ssss The manual feed mode is specified for the current print job Make sure the paper si
151. implex Each side of a double sided originalis printed onto one side of a single sheet of paper 6 Press the OK button Copying 114 Epson AcuLaser MX21 MX20 Series User s Guide Note If necessary press the F1 to F3 buttons to specify the binding position of the original and output and document orientation 7 Press the OK button and then press the Start button The printer starts duplex copying Note When using the document table place the second page of the document after 32 Hext D is displayed and then press the Start button Sort Copying With the sort copying function multiple copies of multiple pages in a document are printed in order and sorted by copy set 1 Press the Copy button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Specify the number of copies using the numeric keypad on the control panel 4 Press the lt 4 or P button several times to select the lt tab and then press the F3 button WReady to Copy 1 4 Advanced Off Off On Layout Full Copy Fi FR PB F4 CoCo EBLO 5 Select Gr using the A or W button and press the OK button 6 Press the Start button The printer starts sort copying Copying 115 Epson AcuLaser MX21 MX20 Series User s Guide Print Layou
152. in certain jurisdictions Adobe SansMM Adobe SerifMM Carta and Tekton are registered trademarks of Adobe Systems Incorporated Marigold and Oxford are trademarks of AlphaOmega Typography Coronet is a registered trademark of Ludlow Type Foundry Eurostile is a trademark of Nebiolo Bitstream is a registered trademark of Bitstream Inc registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Swiss is a trademark of Bitstream Inc registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions HP and HP LaserJet are registered trademarks of the Hewlett Packard Company PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo PostScript3 and Adobe Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright 2010 Seiko Epson Corporation All rights reserved Copyright and Trademarks 3 Epson AcuLaser MX21 MX20 Series User s Guide Operating System Versions In this manual the following abbreviations are used Windows refers to Windows 7 7 x64 Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2008 R2 Server 2003 and Server 2003 x64 m
153. ination folder from the address list User Name Enter the login user name Up to 30 characters Password Enter the password Up to 20 characters Note L To save scanned data in a shared folder on a computer running Windows 7 or Vista enter the same user name for Hizar as registered on the computer d When a DNS server is activated in your environment you can use a domain name for the folder path 6 Press the OK button Note If necessary specify the desired settings such as Basiz 3 va and Funct 7 Press the Start button The printer starts scanning Scanning 109 Epson AcuLaser MX21 MX20 Series User s Guide Sending scanned data by e mail l Press the Scan button Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Press the F3 button on the control panel Specify scan address USB Mem PCFolder F1 F2 F3 F4 COCO EBL Press the lt 4 or gt button several times to select the ifs tab and press the F1 button Press the F1 or F2 buttons to select the items and enter a destination e mail address and subject Note A maximum of 64 characters can be entered for the destination e mail address Press the OK button Note y Ee eA a ai settings such as ettins andF ion Press the Start butto
154. indow for Auto Document Feeder Transporting the Printer For long distances Before you move the printer prepare the location where you are going to place it See the following sections L Setting up the printer on page 14 L Finding the place for the printer on page 16 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials 1 Set the scanner s carriage to the sears lock a ses control panel To do so press the daa button P ie s select i 35 and then select 2 Set the transportation lock on the left side of the document table in the lock position Cleaning and Transporting the Printer 204 Epson AcuLaser MX21 MX20 Series User s Guide 3 Turn off the printer and remove the following items L Power cord Interface cables Loaded paper Toner cartridge Developer unit OC O ev wv Installed options Caution Do not remove the photoconductor unit If you carry the printer without the photoconductor unit installed the printer may be damaged 4 Attach the protective materials onto the printer then repack the printer in its original box Caution When moving the printer always keep it horizontal For short distances Before you move the printer prepare the location where you are going to place it See the following sections L Setting up the printer on page
155. information and useful tips on the operation of your printer Important Safety Instructions Setting up the printer Ll Because the printer weighs approximately 18 4 kg 40 6 lb for the DN model or 18 5 kg 40 8 Ib for the DNF model with consumable products installed one person should not lift or carry it Two people should carry the printer lifting it by the correct positions as shown below L Ifyou are unable to insert the AC plug into the electrical outlet contact an electrician L Besure the AC power cord meets the relevant local safety standards Use only the power cord that comes with this printer Use of the another cord may result in fire or electric shock This printer s power cord is for use with this printer only Use with other equipment may result in fire or electric shock Safety Instructions 14 Epson AcuLaser MX21 MX20 Series User s Guide O wu Ifdamage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Use a grounded outlet that matches the printer s power plug Do not use an adapter plug Avoid using an electrical outlet that is controlled by wall switches or automatic timers Accidental disruption of power can erase valuable information in your computer s and printer s memory Make sure that there is no dust on the socket Be sure to insert
156. ings Carriage Lock Settings Fax Settings Note This is available for DNF model only Using the Control Panel 163 Epson AcuLaser MX21 MX20 Series User s Guide Basic Settings Item Settings default in bold Line Type PSTN PBX FlashStart PSTN Number 0 to 9 None Dial Type Tone 10 pps 20 pps Personal Settings Name up to 20 characters Number up to 20 digits Speaker Volume Off 1 2 3 Area Settings Austria Belgium Czech Denmark Finland France Germany Greece Holland Hungary Ireland Italy Luxemburg Norway Poland Portugal Russia Spain Sweden Switzerland Taiwan Turkey U K Press the asterisk button on the numeric keypad when you want to enter a mark in this setting Also press the button on the numeric keypad when you want to enter a space Line Type Specifies the type of your telephone line PSTN Number If you select specify the number that is input to access an outside line Dial Type Specifies the type of dialing system Personal Settings Specifies your name and fax number A maximum of 20 characters can be entered Speaker Volume Specifies the volume of sound when using a telephone line Area Settings Specifies the region in which the fax function is used Using the Control Panel 164 Epson AcuLaser MX21 MX20 Series User s Guide Transmission Settings
157. install two units stack them up against each other and then place the printer on them 5 Pull the paper cassette out from the unit Installing Options 188 Epson AcuLaser MX21 MX20 Series User s Guide 6 Turn the lever to the position as shown below to lock the optional paper cassette unit 7 8 Reconnect all the interface cables and the power cord 9 Plug the printer s power cord into an electrical outlet 10 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 185 Installing Options 189 Epson AcuLaser MX21 MX20 Series User s Guide Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 254 Removing the optional paper cassette unit Perform the installation procedure in reverse Memory Module By installing a higher capacity Dual In line Memory Module DIMM you can increase printer memory up to 512 MB You may want to increase printer memory if you are having difficulty printing complex graphics This printer has only one memory slot and a 256 MB DIMM has been installed in it at the factory To increase printer memory more than 256 MB you have to remove the original 256 MB DIMM first and then install an optional 512 MB DIMM Installing a memory module Warning Be careful when working inside
158. is installed L This information might be different from the information displayed in EPSON Status Monitor Use EPSON Status Monitor to get more detailed information about consumable products I Ifthe genuine consumable products are not used the level indicator and the alert icon showing the remaining service life are not displayed Ordering consumable products and maintenance parts Click the Order Online button on the Basic Settings tab See Order Online on page 262 for details Note This function is available only when EPSON Status Monitor is installed Using EPSON Status Monitor EPSON Status Monitor is a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the Software Disc in the CD ROM drive Note If the Epson Install Navi screen does not appear automatically click Start then click Computer for Windows 7 Vista or Server 2008 or click the My Computer icon on the desktop for Windows XP 2000 or Server 2003 Right click the CD ROM icon click Open in the menu that appears then double click Epsetup exe About the Printer Software 255 Epson AcuLaser MX21 MX20 Series User s Guide 3 Click Software List T Fpson Instali Kni E Install Navi vors Note Enny instal Gated 1A ratsian and eap Soltware Ust Select
159. is set to Uri you cannot use TBCP Tagged binary communication protocol in the printer driver settings Text Detection When you select i Dons text file is cakes aa toi a pay Outer p file when printing This setting is available only when you select P53 in the Emul i PDF Page Size Specifies the paper size when you send the PDF file directory from a computer or some other device If Fite is selected the paper size is determined based on the size of the first page that is printed ESCP2 Menu Item Settings default in bold Font Courier Prestige Roman Sans serif Roman T Orator S Sans H Script OCR A OCR B Using the Control Panel 155 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings default in bold Pitch 10 12 15 cpi Prop Condensed Off On T Margin 0 40 0 50 1 50 inches in 0 05 inch increments Text 1 66 81 lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 Pclcelandic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 151SO PcSI437 PcTurkish1 8859 9 ISO Mazowia CodeMJK PcGk437 PcGk851 PcGk869 8859 7 ISO PcCy855 PcCy866 PcUkr866 PcLit771 Bulgarian Hebrew7 Hebrew8 PcHe862 PcAr864 PcAr864Ara PcAr720 PcLit774 Estonia ISO Latin2 PcLat866 Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Korea Legal
160. ived data is stored in the printer s memory without being printed You can set when memory reception starts and stops Communication Settings Item Settings default in bold Comm Report Activity Output Activity Only Off Send Report On Error Only Off Multi Send Report On Error Only Off Comm Report Specifies settings for the communication report When fic tivi t EPULOrACTIvity Onis is selected a report is automatically printed every 50 contuunications mading both sending and receiving Using the Control Panel 167 Epson AcuLaser MX21 MX20 Series User s Guide Send Report Specifies settings for the sent fax report When 2 is selected a report is printed every time a fax is sent WhenErrar i is selected the printer prints a report only ifa fax fails to transmit The report is not printed when faxing to multiple addresses Multi Send Report Specifies settings for the multi address transmission report When fr is selected a report is printed after all transmissions are completed When Error 3 is selected a report is printed if one or more errors occur during the transmission Detail Settings Basically do not change the following settings Item Settings default in bold Pause Time Long Medium Short Other Line Property 1 2 Tone Time Long Medium Short Other Tone Interval Long Medium Short Other V 34 Function On Off Reception
161. ize of paper Duplex Enables you to do duplex printing when you receive a fax Incoming Mode When Fit ts iva is selected the external telephone rings for a specified time before the printer answers to receive a fax When Fax is selected the external telephone rings a few times before the printer receives a fax automatically When 4 is selected the external telephone keeps ringing and the printer does not receive the fax When T is selected the printer starts receiving a fax when the answering machine detects a fax signal Ext Phone Timeout ee the number of aioe to ring the external telephone connected to the printer when uto rg is selected ini 13 After the specified time elapses the printer starts receiving ihe fax Using the Control Panel 166 Epson AcuLaser MX21 MX20 Series User s Guide Fit to Page When r is selected faxes that a not match the size of the paper for printing faxes are reduced to fit the paper a hat is available Iffi is selected any part that does not fit within the page may be erased Fax Output Specifies where to save the received data Fax to Folder Settings Specifies a shared folder path user name and password for the destination Also tests the connection E mail Settings Specifies the e mail address the maximum size of e mail attachments and the e mail subject Also tests the connection Memory Reception When r is selected rece
162. k Scan Settings c5 c0ckc ance ne RbG one ee KITA SEAS EER EHH rererere errre 162 E mail Settings ssiri eee ee ew esd Keer eRe Ae Se TSENG RTA RE EER ew ese sede eee en 163 Standatrd Scan Settings cavrnctns nas ee ronnt inen Eana se a SEENON RE eRe nw nse ies 163 Default Scan Seu 99 ioc hice ahertaeeiiisedddaddebes ehindeasetieeubasd bikers 163 Fax DOUG 2c 2ensuaet preci atsiinprseeeeaquenemene Hepat eeus pereeeeeaees REE 163 Basic Settings 55 566 64 RaRAL ERS b PERHAPS SO EREEEALE RAS 44 EEENRAS SSAA SG ERER ERS 164 Transmission Settings 4 cake ea encase SARS S OSHS CAPERS SSE ER SERIA EATEN EIR ES HETERO RS 165 R ception SHUNGS lt anid piuseseaiekedes Gee MERE E heed be cee O Eu S ey 165 Communication Settings kis Heaw odes YES Ete Oe EERE ERO REED eRe CaN ees Rae 167 Detail SettihgS erered enn KROES E REE SORE EA HSETED ENE OD ADT EL GOAN ORE REE 168 Standard Fax SQtnS 45445 iss25 ojunnckenwhohsoes Ee EORI aA yees e 6 nde SS 169 Default Fax Settings erevent aa a nE E eae yh arena aace wearer als EEE aea eae 170 Add ess Settings neemen ak EKER EON a CARE Re EE E i Ea AE EAE EAEE ESA 170 E mail Address 0a s 4 d0 cues seen hwee ue SS ORNS AAAS Oks s CARN E BEG E eR Oman RS 170 Folder AGC 6ESS 2 x5 5 0 isyeri nE EEDE SST EEE R EAST I SSS ETRE EER ge SEER ES 170 EAX N oa ea ee ee ee ee ee ee ee ee ee ee E ee ee 171 Admin SOMOS erature Rene EE Een aE RES E E a EEE OEE E 171 Status and Error Messages xcs ce wren kheed noe e Oak E eee OMe Ende REM ad
163. l characters Greek characters and mathematical symbols If you select i the upper half of the character table is defined as italic characters Country Use this option to select one of the thirteen international symbol sets See the Font Guide for samples of the characters in each country s symbol set Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If you select 2 the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select FF the printer does not send an automatic line feed LF command with each carriage retard ae If is selected a line feed command is sent with each carriage return Select if your text lines overlap Bit Image The printer is able to emulate the graphics densities set with the printer commands Ifyou select bark the bit image density is high and if you selecti i sht the bit image density is low If you select BarCode the printer converts bit images to bar codes by automatically filling in any vertical gaps between dots This produces unbroken vertical lines that can be read bya bar code reader This mode will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics
164. l EpsonNet PC FAX from the Software Disc supplied with the printer For details on how to use refer to its Help The supported operation systems are Windows 7 Vista XP and 2000 Cancelling faxes Cancelling while originals are being scanned 1 Press the Stop button A message is displayed in the LCD panel 2 Press the F3 button to select tes The transmission is canceled Cancelling when originals are stored in memory When the documents are already stored in the memory the Fax Memory LED lights up To cancel the stored jobs waiting to be sent follow the instructions below 1 Press the Fax Memory button 2 Select the job to be canceled using the A or W button and then press the F2 button Fax Memory 08 04 09 38 Sendilait XXXxxX History Fi FR PB F4 COOCOO 3 Press the F2 button to select es Faxing DNF Model Only 127 Epson AcuLaser MX21 MX20 Series User s Guide The stored job is deleted Receiving Faxes About the reception mode You can select from four reception modes for receiving a call with this printer To een the modes press the Setting button and specify the fi setting off For details see Fax Settings on page 163 Setting item Description Auto Switching Default When a call is received the printer automatically answers after a certain duration specified by the Ext Phone T wit settings Note t
165. later or Printer Setup Utility for Mac OS X 10 4 or below is not open 1 Insert the printer Software Disc into your CD ROM drive 2 Double click the CD ROM icon 3 Double click Adobe PS then double click PS Installer 4 The Install EPSON PostScript Software screen appears click Continue then follow the on screen instructions 5 Easy Install is displayed on the screen Click Install Note For Mac OS X 10 4 or below if the Authenticate window appears enter the user name and password for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the printer In anetwork environment For Mac OS X users Note d Although EPSON FireWire appears in the interface pop up list you cannot use Fire Wire for printer connection in the PostScript 3 mode About the Printer Software 268 Epson AcuLaser MX21 MX20 Series User s Guide d You need to make the settings for your installed options manually when the printer is connected using USB IP printing or Bonjour Rendezvous When the printer is connected using AppleTalk the printer software automatically makes the settings M Make sure to specify ASCII as the data format in the application 1 For Mac OS X 10 5 or later users open the System Preferences and then double click the Print amp Fax icon For Mac OS X 10 4 or below users open the Applications folder open the Utilitie
166. le ging ab oe ada eS 23 Front VEW gs eis os Gide Dee oie da Raan sa We Rade be we Ea REE G ee ae O EE E EEEE ECE GRR 23 REIF VAC Woe ares bata a r a iia ge aes Meee etree oes aig hase ate eee eas os es ee ee NA 24 Inside the printer sss drd od04 o4 440 44 4 04 49 24 09 29 89 35 84 0992 2 59 FERED RARERRERS PERERA 25 Scanner PAS 4 Ga is Erani aae oe os HGR ONS ek CECA SNe hee G oi eee hee GR Leena es 26 Control panel oss oa pe koa eee AG Re SRO RRS LP VEER E REE ROR EARS EA 27 OPUONS E a E E E E E ES E E A E E N E eek 30 C ns umable Products cecdinsst oir irr Errai EAEE EEE EEEE EEE EEEE E EOE Te 30 Maintenance Parts cr iree eierne aA E E a E Obs R EE E TE E EE R 31 Printer Features aeria ei eg BBG HOSS RR EE SONS EE E E E EE ER EES ES 31 PINNE s edep raer eed EEEE EEA E A E E E E EE A OA 31 Copying eonenn kiireen A RE E E E a a o o AA 31 Scanning wn 6a ce cave bee sek bee ea h eiae e Myke eh av Baa ee aAA E E E DE E EE AA 31 ho ee eee EERE EE E eee ere Se ee E 32 Where to Find Information c6ai ceed be owe eek heb iod t un AYRES ORCS E SESE SE OE ek 32 Contents 5 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 2 Paper Handling Loading Paper into Your Panter cc ci pease eek oe Ste isle did vesekeneieee eke Rea eee ep eRe 33 MP rayre prenesse a a a AeA A RR ORE Pee OP PER AA SANA SA E EEEE wee errs 33 Standard paper cassettes ciii ii ie ii ii ee Een waa we EN a E EE EE EEEE AA 37 Optional paper Cassette Hit socc
167. lected the commands are set as compatible with the HP LaserJet 4 When 4 amp is selected the commands are set as compatible with the HP LaserJet 4000 5000 and 8000 When 25 is selected the commands are set as compatible with the HP LaserJet 5S PS3 Menu Item Settings default in bold Error Sheet Off On Image Protect Off On Binary Off On Text Detection Off On PDF Page Size Auto A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 MON C10 DL C5 C6 IB5 Using the Control Panel 154 Epson AcuLaser MX21 MX20 Series User s Guide Error Sheet When you select iri the printer prints out an error sheet when an error occurs in the PS3 mode or when the PDF file you tried to print is not a supported version Image Protect When tr is selected the print quality is not reduced even with insufficient memory In that case ie flow is displayed and the printing is stopped When s d the print quality is reduced with insufficient memory In that case Im ii is displayed and the printing is continued Binary Specifies the data format Select fri for the Binary data and select FF for the ASCII data Note L Binary can only be used with network connection I You do not have to select iri when using AppleTalk To use the Binary data make sure your application supports Binary data and that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No When this setting
168. lected item or to view the values available for the item 5 Use the A and W buttons to specify the value 6 Press the Return button several times to exit the menu Note Use the same procedure in other modes to specify a value or do operations How to register menus as jobmemory Registering a menu as a standard menu You can register a frequently used setting menu as a standard menu for each mode so that the menu appears on the first screen when you press the Mode buttons l Press the Copy Scan or Fax button on the control panel Using the Control Panel 138 Epson AcuLaser MX21 MX20 Series User s Guide 2 Make the desired setting 3 Press the Setting button on the control panel 4 Press the A or V button several times to select z and then press the OK button 5 Press the A or V button several times to select be i Or f and het press fhe OK ee 6 Press the F3 button to select Yes The menu is registered as a standard menu Registering and calling the job memory You can register frequently used settings for Copy mode and Scan mode as job memories The registered settings can be called up when copying or scanning Registering a job memory 1 Press the Copy or Scan button on the control panel 2 Make the desired setting 3 Press the Job Memory button on the control panel 4 Press the A or W button several times to select a job memory 5 Press the F2 button to select No
169. lity but also requires a longer transmission time If you are receiving the fax call and ask the sender to lower the resolution and resend the fax If you are sending lower the resolution and resend the fax LJ Checkifthere is a poor phone line connection If there is a poor phone line connection the printer and the receiving fax machine slow down line transmission to adjust for errors Hang up and resend the fax If this does not work have the phone company check the phone line Quality problems occur Check if I in tab are specified correctly Smudges appear in printouts Clean the document table For details see Cleaning the document table and the exposure window for Auto Document Feeder on page 203 The image of the received data is divided or reduced Check if the size of the paper being output matches the size of the received data Sender information is not printed Try one or more of the following solutions LY Check ifFPrint 165 Troubleshooting 251 Epson AcuLaser MX21 MX20 Series User s Guide l Register your name and number inF 164 For details see Basic Settings on page Time setting is incorrect The time oe ek be reset if the printer s power remains off for a long time Set the time again in e 4 See Setup Menu on page 142 for instructions Printout problems Faxes are not printing or are printing incorrectly Make sure there is media in the MP tray or th
170. lling the printer software sssuussuserururrunrrurrrer erreneren rreren 263 Using the PostScript Printer Driver s 540ceves scee eee seers eee et yees Mae yee eae eas 264 System Pequiremients e sw reret eos ke Bee eR ee PE Faw ak 55 e he ee ee wee 264 Using the PostScript printer driver with Windows 00 cece cece eee 265 Using the PostScript printer driver with Macintosh 0 00 0 cece eee eee 268 Using the POL6 printer drivel caudeus sd tuvkisw ses Se hvadie saa piek EAko hos eRe E IANS beers 271 Contents 12 Epson AcuLaser MX21 MX20 Series User s Guide Appendix A Technical Specifications Papeete es wees oath en heck oo eed ak bes hag a ay ea aaees coeee seen ae at 272 Available Paper types x enns an eae Me hEd ssrp rine EEEE Caaan nE TEE EOE EEO OED REE ENEAS 272 Paper that should not be used wi 5 0 260d00 seeder dhiees eI LERRE AES SORORERMAASR DELETE RA 272 Printableareducsssonea anin a fos a n a e e a a peewee T e Bek E E a e ea TORSE 273 PME eee eee en aE EE E OAE EREA Bee E EE a AE ee eee eee ae 274 Generali genro naa a he ba E EAR GSS E E E A EAE ees 274 D plex Unities E AA E E N E E eE T 276 Eovironmental ag ts te fate xs os ce cette ee TE Seah een es aes er 276 Mechanical cata 03 eee eae ee atts ee ne es eee ace ae 277 ee iil 455554 6 5 Ga eae eehs bo ahaa e 5 ob baw bn seers 277 Standard and Approvals ecese Sy iaks4440ee18 ered i a a e e ye end soe atl a EEEa 278 MAUS See eae A
171. loaded fonts are available 2 Depending on the font that has been selected FontSource Sets the default font source Font Number Sets the default font number for the default font source The available number depends on the settings you made Pitch pene the default font pitch if the font is scalable and of fixed pitch You can select from 44 to cpi ee per inch in 0 01 cpi increments This item may not appear depending on the r r settings Using the Control Panel 153 Epson AcuLaser MX21 MX20 Series User s Guide Height ppecifies the default font height if the font is scalable and proportional You can select from 4 pom in 0 25 point increments This item may not appear depending on theF ar settings SymSet and For r is not r settings are automatically Selects the default abe set If the font you selected in F available in the new 232 settin g theF rce andtheF replaced with the default value EN US Form Selects the number of lines for the selected paper size and orientation This also causes a line spacing Seen hanpa ang the new vM value is stored in the printer This means that later changes in the Size orrien ar settings cause changes in the Form value based on the stored VMI CR Function LF Function These functions are included for users of particular operating systems such as UNIX Tray Assign Changes the assignment for the paper source select command When 4 is se
172. lp for each printer software Click Help for detailed information and instructions on each printer software that controls your printer Online help is automatically installed when you install the printer software Getting to Know Your Printer 32 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 2 Paper Handling Loading Paper into Your Printer This section describes how to load paper If you use special media such as transparencies or envelopes see also Selecting and Using Print Media on page 43 For specifications or details about the paper types and sizes see Paper on page 272 MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see Envelopes on page 44 1 Open the MP tray then pull the subtray out Paper Handling 33 Epson AcuLaser MX21 MX20 Series User s Guide 2 Slide the paper guides outward to accommodate the paper you are loading 3 Load a stack of the desired paper on the center of the paper tray with the printable surface facing up Then adjust the paper guide to the size of the paper Note L Make sure to load the paper as far as it will go inside the MP tray L Make sure that you do not load paper beyond the limit tab Paper Handling 34 Epson AcuLaser MX21 MX20 Series User s Guide a limit tab 4 R
173. lt setting requires no password so you can enter the menu by pressing the OK button Item Settings Password Config Menu Change Password up to 20 characters Limit Range Disable Interface All Default Mode Copy Scan Print Fax SelecType Init Available for DNF model only Password Config Menu Specifies an administrator password When enter the password to change interface settings Using the Control Panel 171 Epson AcuLaser MX21 MX20 Series User s Guide Default Mode Specifies the mode to enter when the printer is turned on SelecType Init Changes the administrator settings to their factory settings Status and Error Messages This section contains a list of error messages shown in the LCD panel They give a brief description of each message and suggestions for correcting the problem Note that not every message shown in the LCD panel indicates a problem When the mark is displayed at the left of the warning message multiple warnings have occurred Note Fax related error messages appear only on the DNF model ADF Document Jam A paper jam occurred at the Auto Document Feeder This error also occurs when the printer is turned off during a scan job ADF Unit Needed Soon This message indicates that the ADF unit is near the end of its service life You can continue to print until the ADF Unit message appears Attached File Size Exceeds Limit Increase the atta
174. mmed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer L Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver L Do not expose the photoconductor unit to sunlight at all Warning L Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot L Donot insert your hand deep into the fuser unit as some components are sharp and may cause injury Troubleshooting 207 Epson AcuLaser MX21 MX20 Series User s Guide Paper Jam around the standard paper cassette 1 Pull out the standard paper cassette Troubleshooting 208 Epson AcuLaser MX21 MX20 Series User s Guide 3 Reinsert the paper cassette Paper Jam around the 250 sheet paper cassette unit 1 Pull out the optional paper cassette Troubleshooting 209 Epson AcuLaser MX21 MX20 Series User s Guide 2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper 3 Reinsert the paper cassette Troubleshooting 210 Epson AcuLaser MX21 MX20 Series User s Guide Paper Jam inside the printer 1 Open cover A 3 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you
175. n T Margin 0 40 0 50 1 50 inches in 0 05 inch increments Text 1 66 81 lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 Pclcelandic PcE Europe BpBRASCII BoAbicomp Roman 8 PcEur858 ISO Latin1 8859 151SO Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode Zero Character 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Condensed Turns condensed printing on or off T Margin Sets the distance from the top of the page to the baseline of the first printable line The distance is measured in inches The smaller the value the closer the printable line is to the top Text Using the Control Panel 158 Epson AcuLaser MX21 MX20 Series User s Guide A mi page ra in Hings For this option aline is assumed to be 1 pica 1 6 inch If you change the Size Marairi settings the page length setting automatically returns to the default for a paper size CGTable Use the character generator CG table option to select the graphics character table or the italics table The graphics table contains graphic characters for printing lines corners panes areas internationa
176. n The printer starts scanning Note If a failure occurs while transmitting e mail an error report is printed automatically Scanning 110 Epson AcuLaser MX21 MX20 Series User s Guide Canceling Scanning When you press the Stop button on the control panel a scanning job in Scan mode is canceled TWAIN processing can be stopped by the Stop button only when you are scanning via a network When Cancel on the progress bar is clicked while scanning by Epson Scan preview scanning or final scanning is exited Scanning 111 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 5 Copying Setting Originals to Copy You can load the original either on the document table or in the Auto Document Feeder depending on the type of the original For details see Setting Your Originals on page 47 Note L Before scanning a document remember to respect the rights of copyright owners Do not scan published text or images without first checking their copyright status I If documents are placed both in the Auto Document Feeder and on the document table only the documents in the Auto Document Feeder are scanned Basic Copying Available paper sources d The available paper types for copying are not the same as that for printing Depending on the paper source available paper types differ When copying originals you can only use the following paper types MP tray Plain paper Preprinted Letterhead Recy
177. n a flat stable surface L Select Unsharp Mask check box in Office Mode or Professional Mode window See Adjusting the color and other image settings on page 87 for instructions Adjust the Auto Exposure Type setting in Professional Mode window See Adjusting the color and other image settings on page 87 for instructions Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the Color menu See Epson Scan Help for details Click Configuration select the Color tab and click Recommended Value to return the Auto Exposure Level setting to the default See Epson Scan Help for details Increase the resolution setting See Selecting the scan resolution on page 81 for instructions Colors are patchy or distorted at the edges of your image If your document is very thick or curled at the edges cover the edges with paper to block external light as you scan Troubleshooting 243 Epson AcuLaser MX21 MX20 Series User s Guide Your scanned image is too dark L If your original is too dark try using the Backlight Correction feature in Home Mode or Professional Mode See Fixing backlit photos on page 102 for instructions L Check the Brightness setting See Adjusting the color and other image settings on page 87 for instructions L Click Configuration select the Color tab and change the Display Gamma setting to match your output device such as a monit
178. n a network the Save Settings is grayed out and you cannot create a custom setting at the client 1 Click the Basic Settings tab 2 Select Advanced then click Save Settings to open the Custom Settings dialog box 3 Type a name for your custom settings in the Name box then click Save Your settings will appear in the list on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog box then click Delete You can create new settings in the More Settings dialog box When you create new settings Custom Settings is displayed in the list on the Basic Settings tab In this case the original setting is not overwritten To save the new settings save them under a new name Printing 53 Epson AcuLaser MX21 MX20 Series User s Guide Toner Save mode To reduce the amount of toner used in printing documents you can print rough drafts using the Toner Save mode Note This function is for Windows only 1 Click the Basic Settings tab 2 Select Advanced then click More Settings to open the More Settings dialog box 3 Select the Toner Save check box then click OK Setting the Advanced Layout Duplex printing This function allows you to print on both sides of the paper automatically For Windows users 1 Click the Basic Settings tab Printing 54 Epson AcuLaser MX21 MX20 Series User s Guide 2 Select the Duplex check box then select
179. n each image to scan different image areas in separate scan files Scanning 85 Epson AcuLaser MX21 MX20 Series User s Guide 1 To draw a marquee move your cursor over a preview image The pointer becomes a set of cross hairs Note If you only have one photo on the document table you can click the auto locate icon to automatically draw a marquee then skip to step 3 2 Position the pointer in the area where you want to place the corner of your marquee and click Hold down the mouse button and drag the cross hairs over the image to the opposite corner of the desired scan area Then release the mouse button You see the moving dotted line of the marquee 3 Do one of the following to adjust the marquee LI To move the marquee position your cursor inside the marquee The pointer becomes a hand Click and drag the marquee to desired location Rem mem em em ew em ew ee ee ee ee Scanning 86 Epson AcuLaser MX21 MX20 Series User s Guide Ll To resize the marquee position your cursor over the edge or corner of the marquee The pointer becomes a straight or angled double arrow Click and drag the edge or corner to the desired size Note LI To restrict the movement of the marquee to vertical or horizontal only hold down the Shift key as you move the marquee LI To restrict the size of the marquee to the current proportions hold down the Shift key as you resize the marquee LI For best results and image exposu
180. n error occurred during transmission Wait for a few minutes and try again Also make sure that the fax number is correct Unsupported USB Device xxx Unsupported USB device is connected USB Memory Error The USB memory may be corrupted or incorrect Replace it with a new one USB Memory Full There is no space available on the USB memory connected to the printer Delete data from the USB memory to create free space or use a different USB memory USB Memory Not Connected A USB memory is not connected to the printer Connect a USB memory to the USB Host interface USB Memory Write Error Saving data to the USB memory failed USB Memory Write Protect Unable to save the data to the USB memory Check that the USB memory connected to the printer is not read only Using Fax Tool A computer on a network is accessing fax related information Wait for a few minutes and then try again Using Phone The external telephone connected to the printer is being used Wait for a while and try again Using the Control Panel 184 Epson AcuLaser MX21 MX20 Series User s Guide You started printing from a USB memory while multiple jobs are stored in the printer Wait for a few minutes and then try again Warming Up The printer is warming up so that printing copying faxing or scanning can be done Write Error ROM P The printer is unable to write data to the ROM module correctly You cannot remove the ROM P because the ROM P is a prog
181. n resolution on page 81 for instructions Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and adjusting the scan area on page 83 for instructions Click the arrow to open the Target Size list to select the size you want of the scanned image s if necessary You can scan your images at their original size or you can reduce or enlarge their size by selecting Target Size See Selecting the scan size on page 96 for instructions Modify the image quality ifnecessary See Adjusting the color and other image settings on page 87 for instructions Place your first document page on top of the rest of the pages then load the entire document up to 30 pages or a stack thickness of 3 mm 0 1 inch or less into the Auto Document Feeder Scanning 78 Epson AcuLaser MX21 MX20 Series User s Guide 13 Click Scan What happens next depends on how you started your scan See Finishing the scan on page 101 for instructions Selecting File Save Settings When you see the File Save Settings window you can select the location name and format of the scanned image file 1 Click the File Save Settings icon at the right of the Scan button The File Save Settings window appears File Save Settings Location My Documents O Other File Name Prefix 3 digit number Prefic Image Format z Type JPEG ipo Details Compression Levet 16 Enc
182. ne ae cea ans E A A E E A A E E E E E 278 USB interfaC eerren ieee we Le REE CORDA A aE de a ees ES 278 USB Host interface 6 2 45 Feet tnt ruue TEKEE EEE EDE tae we ee bass Does eTA 279 Eth rnet interface 4442654 49 er EEE EE EEE E EEA AEE ENIES 279 OPON S ee ee EE E eee ee EEE eee ee ee es ee eee ee a E E EE eee 279 Optional paper cassette unit sii sein di cia die aens ee Seer Ei eeandwdaawaan bees cee LARS ER 279 Memory M dUl S 3 35 Ad vondwue eth bales eee ie EAE EE ere wes D EE aati G 280 Consumable Products vii da dcow serti s400G eeu AATE EE eho EENE EERE NE ee 280 Toner Cartridge Return Toner Cartridge 634045402 sennneeeecnakatindde eh eeaeagonesea et 280 Maintenance Parts 0 0 een een ee en en enn e en OE EE 280 Maintenance Uniltsrssssrere ate Se acs aueatase ba a Ble Soa esate dk hochaas wie Har he RRo avd E eee Ew eee 280 Appendix B Where To Get Help Contacting Epson Support i2s c noe WN NS OAR ER OOE Go EEEE ES EEEE CES OR EE ERANA SOHN 281 Before Contacting EPSON severest ie teas oh oes kd oR eka IRCER ERS DORE REE ELS ORK EEEE 281 Help for Users in Europ 0560 404d tdthsided en sedcceuees be RReRe S ERECAN Oude 281 Index Contents 13 Epson AcuLaser MX21 MX20 Series User s Guide Safety Instructions Warnings Cautions and Notes Warnings must be followed carefully to avoid bodily injury g Cautions must be observed to avoid damage to your equipment Notes contain important
183. ners Do not scan published text or images without first checking their copyright status Paper size The following sizes of documents can be placed on the document table or in the Auto Document Feeder Document source Paper size Document table 8 5 x 14 inch Maximum paper size Auto Document Feeder Copy A4 A5 Letter Legal Scan A4 A5 Letter Legal Fax A4 Letter Legal Paper type for the Auto Document Feeder You can use the following documents with the Auto Document Feeder Paper Handling 47 Epson AcuLaser MX21 MX20 Series User s Guide Paper Type Plain paper High quality paper Recycled paper Page printer paper Ink jet paper Capacity Up to 50 sheets A4 80 g m Weight 50 to 120 g m 50 to 110 g m for duplex printing or duplex scanning Paper direction When you place document pages sideway set them so that the top of the document is toward the left side of the printer Note For duplex copying or duplex scanning specify the document direction in the amp 2 ar menu For details see Duplex Copying on page 113 Setting your originals on the document table When using the document table set an original one sheet at a time Caution Ei L Do not place heavy objects on the glass surface of the document table Also do not press the glass surface with too much force LI Be sure to close the ADF cover when scanning a document on the doc
184. ng do not appear in the preview only in your scanned image The level of descreening is adjustable This setting is available in the following conditions when the Image Type is set to 24 bit Color when the Image Type is set to Color Smoothing when the Image Type is set to 8 bit Grayscale Color Restoration Restores the colors in faded photos automatically This setting is available in the following conditions when you select Photo as the Auto Exposure Type setting and the Image Type is set to 24 bit Color when you select Photo as the Auto Exposure Type setting and the Image Type is set to 8 bit Grayscale Backlight Correction Removes shadows from photos that have too much background light The level of backlight correction is adjustable This setting is available in the following conditions when you select Photo as the Auto Exposure Type setting and the Image Type is set to 24 bit Color when you select Photo as the Auto Exposure Type setting and the Image Type is set to 8 bit Grayscale Dust Removal Removes dust marks from your originals automatically The results of Dust Removal do not appear in the preview only in your scanned image The level of dust removal is adjustable This setting is available in the following conditions when you select Photo as the Auto Exposure Type setting and the Image Type is set to 24 bit Color when you select Photo as the Auto Exposure Type setting and the Image Type is set t
185. ng scanning Check if the document cover or ADF cover is closed firmly Faxing Problems Sending and receiving faxes problems The document stops feeding during faxing Try one or more of the following solutions LJ The maximum length ofa page you can load is 356 mm Faxing a longer page stops at 356 mm The minimum page size for the Auto Document Feeder is 140 x 210 mm 5 5 x 8 3 in Ifthe item is too small it can jam inside the Auto Document Feeder L Try sending to a different fax machine There might be problems with the fax machine you are sending to _I Try one of the followings There might be problems with the phone line Turn up the speaker volume on the printer and press the Start button on the control panel If you hear a dial tone the phone line is working To change the speaker volume see Basic Settings on page 164 Disconnect the printer from the phone jack and connect a phone Try to make a phone call to make sure the phone line is working The printer is not receiving faxes Try one or more of the following solutions Settiras is set correctly for your telephone line 32 is set correctly for your telephone line The printer is not sending faxes Try one or more of the following solutions J Ifthe printer is in setting mode finish the setting and try sending the fax again Troubleshooting 249 Epson AcuLaser MX21 MX20 Series User s Guide m If the printer is re
186. ng Recipients on page 134 l Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Press the Quick Dial button on the control panel Make sure that your desired recipient is displayed on the LCD panel Note Make the appropriate settings if necessary For details about the settings see Manual faxing on page 124 Press the Start button to start the transmission Sending faxes using re dial You can send a fax to the last dialed number by simply pressing the Redial Pause button Note Once the mode is changed to other than Fax mode you cannot use the redial function l Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Press the Redial Pause button on the control panel Make sure that your desired recipient is displayed on the LCD panel Note Make the appropriate settings if necessary For details about the settings see Manual faxing on page 124 Press the Start button to start the transmission Faxing DNF Model Only 126 Epson AcuLaser MX21 MX20 Series User s Guide Sending faxes from your computer You can send a fax directly from a computer instead of printing documents on a computer and loading them to the printer to be faxed To use this function instal
187. ng the optional paper cassette 0 2 0 eee eee eee eee 236 An installed option cannot be used ccs vescseateke view ede erees eee is He ER eee 236 Correcting USB Problems cicewi von tice iv ye Veee eee es KEES Re Bee eer ee ed SESE ie eee 236 USB connections 4 4440444054584 2W ARR DAMEN NSS GS ECR OR ERRSDSAW TASS OREN ERRORS POON 236 Contents 11 Epson AcuLaser MX21 MX20 Series User s Guide Windows Operating SYSteity 155 55 0 oben ei tsss bs bee eet AVISE iGmentldsds si chee 236 Printer software 1istallation a 0242asrccceneeevanescapecenetataccnevesannceastd aes 237 Stat s and Error Messages 62ccey hoa ee irei Cardita AS RENEE DURES EPS AMAL RC ee EH ESS 237 Canceling PINAY canine care et arap Eee E EEE E AA A E E E EE EEEE 238 Printing in the PostScript 3 Mode Problems ic wsos22ccioesrssernci cee vatasioeoewew ee nsee 238 The printer does not print correctly in the PostScript mode 00 eee eee 238 he printer doesnot Print 6c pp tex eedens oo RR eee ery weds sree eRe 9 dss Be RE See eR 238 The printer or its driver does not appear in utilities in the printer configuration Macintosh CUNY tc ipi e E A a E sequen anew sb EREA EE ire T ues teeny 239 The font on the printout is different from that on the screen 0 e eee eee 239 The printer fonts cannot be installed cciccsscendeandes es ee eee peo peewee ad Eee SE ORO ES 239 The edges of texts and or images are not smooth
188. nta confirmation message select the Do not display the confirmation message before connecting check box in the More Settings dialog box The More Settings dialog box appears by clicking the More Settings button in the Notice Settings dialog box c Replacement Parts button Displays the replacement parts information d Do not display this window automatically until a replacement part becomes low or reaches the end of its service life check box When this check box is selected the Order Online window appears automatically only when a replacement part first becomes low or reaches end of service life About the Printer Software 262 Epson AcuLaser MX21 MX20 Series User s Guide Note for Windows users If you do not register the URL when you install EPSON Status Monitor you cannot order online If necessary uninstall EPSON Status Monitor once then register the URL when you reinstall it Uninstalling the printer software Note The illustrations in this section show Windows XP screens They may be different from the screens for your operating system l Quit all applications For Windows 7 Vista or Server 2008 click Start then click Control Panel For Windows XP XP x64 Server 2003 or Server 2003 x64 click Start click Control Panel then click Add or Remove Programs For Windows 2000 click Start point to Settings then click Control Panel For Windows 7 Vista or Server 2008 double cl
189. o 8 bit Grayscale Threshold Adjusts the level at which the black areas in text and line art are delineated improving text recognition in OCR programs Available only when you select Black amp White as the Image Type setting Note L To view red green and blue levels at particular points in your preview image as you make adjustments click the amp densitometer icon in the Preview window and move your cursor over an image area See Epson Scan Help for details L Certain settings may not be available or may be automatically selected depending on the type of image you are previewing and other settings you have selected L You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears See Epson Scan Help for details Scanning 95 Epson AcuLaser MX21 MX20 Series User s Guide LI To undo any image quality adjustments you make to the preview image click Reset if available turn off the setting or preview your image again Selecting the scan size You can scan your images at their original size or you can reduce or enlarge their size as you scan them You do this using the Target Size setting If you are going to scan your image to a specific size you should select the Target Size setting after previewing it but before adjusting your scan area indicated by creating a marquee This sets the scan area to correct proportions so your image
190. oard Memory Full Wait until the fax jobs stored in the memory are finished and then try transmission reception again Faxing cannot begin Unable to perform fax transmissions or receptions due to insufficient memory in the printer Wait until the fax jobs stored in the memory are finished and then try transmission reception again Fax Communication Error A fax communication error occurred during transmission due to some cause Fax Error Anerror occurred in the fax unit Turn off the printer wait several minutes and then turn it on again If the error occurs again contact your dealer or a qualified customer support person for assistance Fax Image Data Error xx Fax was not received normally If the error occurs again contact your dealer or a qualified customer support person for assistance Fax report cannot begin to print The printer might be receiving a fax Try again after the fax receiving is completed Faxing cannot begin Using the Control Panel 175 Epson AcuLaser MX21 MX20 Series User s Guide Send the fax again after fax reception or the PC to FAX operation is completed File Name Already Exists You cannot save the file because the same file name already exists in the USB memory or shared folder Rename or delete the file in the USB memory or shared folder File Size Exceeds Limit Transin sailed Vece the size of the data being s sent exceeded the limit specified on the printer Change the Max File Size settin
191. oding Standard Embed ICC Profile ON C Overte any files with the same name Show this dialog box before next scan Open image folder after scanning Show Add Page dialog after scanning C ox Cancel Note If you start Epson Scan from a TWAIN compliant program such as Adobe Photoshop Elements the File Save Settings button or File Save Settings icon does not appear Scanning 79 Epson AcuLaser MX21 MX20 Series User s Guide 2 In the File Save Settings window specify the file folder in which you want to save your scanned image Click the Documents or Pictures radio button or the My Documents or My Pictures radio button If you wantto select another folder click the Other radio button then click Browse Windows or Choose Mac OS X and select the folder If you want to save your image on the desktop simply click the Other radio button Specify a file name prefix with an alphanumeric character string A 3 digit number is automatically added to the file name but you can change the Start Number if you like If you are scanning multiple images at once each image will receive a different 3 digit number Note The following characters cannot be used in the prefix Windows 3 L 5 8 lt gt Mac OS X Click the arrow to open the Type list and select a file format as described in the following table Depending on the format the Options button may be available for making detailed settings
192. oducts plugged into the extension cord does not exceed the extension cord ampere rating When connecting this printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Safety Instructions 15 Epson AcuLaser MX21 MX20 Series User s Guide Finding the place for the printer When relocating the printer always choose a location that has adequate space for easy operation and maintenance Use the following illustration as a guide for the amount of space required around the printer to ensure smooth operation a 50cm b 30cm c 30 cm d 100 cm e 110 cm f 30 cm To install and use any of the following options you will need the indicated amount of additional space Safety Instructions 16 Epson AcuLaser MX21 MX20 Series User s Guide A 250 Sheet Paper Cassette Unit adds 10 cm 3 9 in to the bottom of the printer In addition to space considerations always heed the following precautions when finding a place to locate the printer m O wu Place the printer near an electrical outlet where you can easily plug in and unplug the power cord _1 Do not put your printer where the cord will be stepped on Do not use printer in a damp environment Avoid locations that are subject to direct sunli
193. on dialog box appears Make appropriate settings For details about each setting see online help Click OK in the Form Selection dialog box Click OK in the Advanced Layout tab Click OK For Windows 2000 click Print Saving an overlaid form pre settings This function allows you to save the settings you made from Printing an overlaid document on page 62 l From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid document on page 62 Type the pre settings name in the Form Pre Settings Name box then click Save Your pre settings name will appear in the Form Pre Settings drop down list in the Form Selection dialog box Click OK Your pre settings name will appear in the Pre Settings drop down list in the Advanced Layout dialog box Printing 62 Epson AcuLaser MX21 MX20 Series User s Guide Note LI To delete an overlaid form pre setting follow the step 1 select the pre settings name you want to delete from Form Pre Settings drop down list click Delete then click OK LI You can save up to 20 pre settings Cancelling a Print Job From the printer Press the Stop button on the printer s control panel and then press the F3 button to select Yes From the computer For Windows users Double click your printer s icon on the taskbar Select the job in the list then click Cancel from the Document menu bite a 4 27 PM 2 EPSON XXXXX
194. oom rate between 25 and 400 You can also use the numeric ae to enter the value Copying 119 Epson AcuLaser MX21 MX20 Series User s Guide Full page copy 1 Press the Copy button 2 Press the lt or P button several times to select the lt tab and press the F2 button Ready to Copy 1 4 Advanced Off Off On Layout Full Copy F1 F2 F3 F4 C DGC OC OD 3 Select fir using the A or W button and press the OK button Copying 120 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 6 Faxing DNF Model Only Making Settings before Using Fax Function Confirming settings Before receiving or sending a fax make sure that the appropriate settings for your fax are specified Press the Setting button on the control panel and check the settings in the Fax Set Making transferring settings of received faxes You can send received data to the following destinations d Toa shared folder specified from the printer _1 To an e mail address specified from the printer The following settings are required to send data to a shared folder L Received fax destination settings L Folder address settings The following settings are required to send data to an e mail address L Received fax destination settings L E mail server settings L E mail address settings Follow the instructions below for each setting Received
195. or Mac OS X 10 5 or later or Printer Setup Utility for Mac OS X 10 4 or below About the Printer Software 270 Epson AcuLaser MX21 MX20 Series User s Guide Using the PCL6 printer driver To print in the PCL mode you will have to install the printer driver Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems About the Printer Software 271 Epson AcuLaser MX21 MX20 Series User s Guide Appendix A Technical Specifications Paper Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Available paper types Paper type Description Plain paper Weight 60 to 90 g m Recycled paper is acceptable Envelopes No paste and no tape No plastic window unless specifically designed for laser printers Labels The backing sheet should be covered completely with no gaps between labels Thick paper Weight 121 to 220 g m Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Weight 91 to 120 g m Recycled paper is acceptable Use recycled paper only under normal temperature and humidity conditions Poor quality paper may reduce print qu
196. or or printer in the Color menu See Epson Scan Help for details 1 Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the Color menu See Epson Scan Help for details _1 Click Configuration select the Color tab and click Recommended Value to return the Auto Exposure Level setting to the default See Epson Scan Help for details LI Click the Histogram Adjustment icon in Professional Mode to adjust the brightness L Check the brightness and contrast settings of your computer monitor An image on the back of your original appears in your scanned image If your original is printed on thin paper images on the back may be visible to the scanner and appear in your scanned image Try scanning the original with a piece of black paper placed on the back of it Also make sure the Document Type and Image Type settings are correct for your original See Scanning in Home Mode on page 73 or Scanning in Professional Mode on page 75 for instructions Ripple patterns appear in your scanned image A ripple or cross hatch pattern called moir may appear in a scanned image ofa printed document It is caused by interference from the differing pitches in the scanner s screen and the halftone screen in your original Troubleshooting 244 Epson AcuLaser MX21 MX20 Series User s Guide Original image Descreening applied l Select the Descreening check box In Prof
197. ower cord may not be properly plugged into the electrical outlet Turn off the printer check the power cord connections between the printer and the electrical outlet then turn the printer back on The electrical outlet may be controlled by an outside switch or an automatic timer Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly The printer does not print Print LED off Cause What to do The printer is offline Press the Start button once to switch the printer to ready status Make sure that the Print LED turns on Some error may have occurred Check the LCD panel to see if an error message appears Troubleshooting 225 Epson AcuLaser MX21 MX20 Series The Print LED is on but nothing prints Cause What to do Your computer may not be properly connected to the printer Perform the procedure illustrated in the Setup Guide The interface cable may not be plugged in securely Check both ends of the interface cable between the printer and the computer You may not be using the correct interface cable If you are using the parallel interface make sure that the cable is a double shielded twisted pair interface cable no more than six feet in length If you are using the USB interface use a Revision 2 0 cable Your application software is not properly set up
198. per that is loaded is bigger than A4 push the release lever and extend the paper cassette to accommodate the paper Paper Handling 37 Epson AcuLaser MX21 MX20 Series User s Guide 3 Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down Note 11 Make sure that you do not load paper beyond the limit mark a limit mark m Load letterheads with the printable side facing down and with the letterhead portion at the top Paper Handling 38 Epson AcuLaser MX21 MX20 Series User s Guide 4 Insert the loaded paper cassette back into the printer 5 Raise the stopper Note When you use the paper that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Paper Handling 39 Epson AcuLaser MX21 MX20 Series User s Guide Optional paper cassette unit 1 Pull the paper cassette out from the printer Paper Handling 40 Epson AcuLaser MX21 MX20 Series User s Guide Note When the size of the paper that is loaded is bigger than A4 detach the green stopper and attach it to the paper guide 3 Loada stack of the desired paper on the center of the paper cassette with the printable surface facing down Paper Handling 41 Epson AcuLaser MX21 MX20 Series User s Guide Note
199. per type in the F Tras Setti 7 Press the Start button The printer starts copying Note d To cancel copy job press the Stop button on the control panel while a document is being copied and then press the F3 button d Do not turn off the power or press another mode s button while copying is in progress as copying may be performed incorrectly Duplex Copying With duplex copying you can create double sided or single sided copies from double sided or single sided originals Copying 113 Epson AcuLaser MX21 MX20 Series User s Guide 1 Press the Copy button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Specify the number of copies using the numeric keypad on the control panel 4 Press the 4 or P button several times to select the Z Y3 tab and press the F3 button GdReady to Copy 1 Basic Setting b Ad 100 Off O00N000 Duplex Fl PR RB F4 C OC DGC DO 5 Select the type of duplex copying using the A or Y button Setting Description Off Normal copying V Simplex gt Duplex Two single sided originals are printed onto each side of a single sheet of paper V y Duplex gt Duplex Each side of a double sided originalis printed on each side ofa sheet of paper HF g I5 Duplex gt S
200. r Never force the printer s components into place Although the printer is designed to be sturdy rough handling can damage it _1 Do not leave jammed paper inside the printer This can cause the printer to overheat L Never spill liquid of any kind on the printer Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and may require repair by a qualified service representative Do not turn off the printer After turning on the printer wait until Ready appears on the LCD panel While the Data light is on or flashing While printing L Avoid touching the components inside the printer unless instructed to do so in this guide COC O O Follow all warnings and instructions marked on the printer Except as specifically explained in the printer s documentation do not attempt to service this printer yourself Periodically disconnect the plug from the electrical outlet and clean the blades Do not disconnect the plug while the printer is on If the printer will not be used for a long time disconnect the plug from the electrical outlet Unplug this printer from the wall outlet before cleaning Use a well wrung cloth for cleaning and do not use liquid or aerosol cleaners Safety Instructions 18 Epson AcuLaser MX21 MX20 Series User s Guide Handling consumable products and maintenance parts m O O
201. r Software 253 Epson AcuLaser MX21 MX20 Series User s Guide Windows XP Server 2003 users Click Start click Printers and Faxes Right click your printer s icon then click Printing Preferences Windows 2000 users Click Start point to Settings then click Printers Right click your printer s icon then click Printing Preferences Printing a status sheet To confirm the current status of the printer print a status sheet from the printer driver Note Print the status sheet on A4 size paper Portrait 1 Access the printer driver 2 Click the Optional Settings tab and then click Status Sheet Making Extended Settings You can make various settings in the Extended Settings dialog box To open the dialog box click Extended Settings on the Optional Settings tab Making Optional Settings You can update the installed option information manually if you have installed options to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click Settings The Optional Settings dialog box appears 4 Make settings for each installed option then click OK Displaying consumable product information The remaining service life of the consumable products is displayed on the Basic Settings tab About the Printer Software 254 Epson AcuLaser MX21 MX20 Series User s Guide Note I This function is available only when EPSON Status Monitor
202. r s Guide 10 ll 12 Click the arrow to open the Resolution list and select an appropriate resolution for your original s See Selecting the scan resolution on page 81 for instructions Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and adjusting the scan area on page 83 for instructions Click the arrow to open the Target Size list to select the size you want for the scanned image s if necessary You can scan your images at their original size or you can reduce or enlarge their size by selecting Target Size See Selecting the scan size on page 96 for instructions Modify the image quality ifnecessary See Adjusting the color and other image settings on page 87 for instructions Click Scan What happens next depends on how you started your scan See Finishing the scan on page 101 for instructions Scanning in Professional Mode using the Auto Document Feeder l Load the first page of your documents in the Auto Document Feeder See Setting Your Originals on page 47 for instructions Start Epson Scan See Starting Epson Scan on page 68 for instructions Select Professional Mode in the Mode list See Changing the scan mode on page 69 for instructions Click the arrow to open the Document Type list and select Reflective Select one of these settings as the Document Source setting ADF Single sided S
203. ram ROM module Contact your dealer Writing and saving files on PC The connection test is carried out The printer is testing to write and save data to the specified shared folder on the network Writing ROM P The printer is writing data into the ROM module in the ROM slot P Printing a Status Sheet 1 Press the Setting button 2 Use the A Up and W Down buttons to select ar and then press the OK button 3 Use the A Up and W Down buttons to select 223 4 art Prirtires and then press the OK button 4 Use the A Up and W Down buttons to select 33 tus Sheet and then press the OK button Note _I If the status sheet does not list your installed options correctly make sure that they are securely connected to the printer _I Ifyou are unable to get the printer to print a correct status sheet contact your dealer _I Print the status sheet on A4 size paper Using the Control Panel 185 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 8 Installing Options Optional Paper Cassette Unit For details about the paper types and sizes that you can use with the optional paper cassette unit see Optional paper cassette unit on page 40 For specifications see Optional paper cassette unit on page 279 Handling precautions Always pay attention to the following handling precautions before installing the option The printer weights approximately 18 4 kg 40 6 lb for AcuLaser MX2
204. rast Oto7to15 B W Reverse Disp Off On Using the Control Panel 142 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings default in bold Sound Volume Operation Sound Off Medium Large Finish Sound Off Medium Large Caution Sound Off Medium Large Local Time Diff 13 59 0 00 13 59 Time Setting 2000 01 01 00 00 to 2099 12 31 23 59 Date Format DD MM YY MM DD YY YY MM DD 1 Available only when the corresponding option is installed 2 Available only when you use A4 or LT size paper 3 Available only for ESC Page ESC P2 FX or 1239X mode 4 Not available in PS3 and PCL Time to Sleep Specifies the length of time until the printer enters the sleep mode if there are no button operations and no jobs to be printed Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time before a time out occurs is the length of time from the point when no data is being received from an interface until the point of switching the interface Ifthe printer has a print job when switching the interface the printer prints the print job Paper Source Specifies whether paper feeds into the printer from the MP tray the standard paper cassette or the optional paper cassette unit If you select setting paper feeds from the paper source containing paper that matches your F MP Mode This
205. re make sure all sides of the marquee are located inside the preview image Do not include any of the area around the preview image in the marquee 4 You can create multiple marquees up to 50 Just draw them as described in steps 1 through 3 or clickthe f copy marquee icon to create additional marquees of the same size You can move and resize all the marquees as described in step 3 To delete a marquee click inside it and click the delete marquee icon Note If you draw multiple marquees make sure you click All in the Preview window before you scan Otherwise only the area inside the last marquee you drew will be scanned Adjusting the color and other image settings Once you have previewed your image s and adjusted the scan area you can modify the image quality if necessary Epson Scan offers a variety of settings for improving color sharpness contrast and other aspects affecting image quality Before you make adjustments be sure to click the image or marquee for the area you want to adjust To adjust the color and other image settings see one of these sections Scanning 87 Epson AcuLaser MX21 MX20 Series User s Guide Office Mode Making color adjustments and other image settings in Office Mode on page 88 Home Mode Making color adjustments and other image settings in Home Mode on page 90 Professional Mode Making color adjustments and other image settings in Professional Mode on page 93 Makin
206. reducing the service life of the drum Ifyou need to keep the photoconductor unit out of the printer for long periods cover it with an opaque cloth Be careful not to scratch the surface ofthe drum When you remove the photoconductor unit from the printer always place it on a clean smooth surface Avoid touching the drum since oil from your skin can permanently damage its surface and affect print quality Safety Information Interface connector power source m All interface connectors for this printer are Non LPS non limited power source Safety Instructions 19 Epson AcuLaser MX21 MX20 Series User s Guide Laser safety labels Warning The performance of procedures and adjustments other than those specified in the printer s documentation may result in hazardous radiation exposure Your printer is a Class 1 laser product as defined in the IEC60825 specifications The label shown is attached to the back of the printer in countries where required CLASS 1 LASER PRODUCT LASER KLASSE 1 PRODUKT PRODUIT LASER DE CLASSE 1 PRODUCTO LASER CLASE 1 Internal laser radiation There isa Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit The printer head unit is NOT A SERVICE ITEM therefore the printer head unit should not be opened under any circumstances An additional laser warning label is affixed to the inside of the A DANGER CLASS 3B INVISIBL
207. rely Open the cover once then close it Collate Disabled Printing by specifying the number of copies is no longer possible due to a lack of memory RAM If this error occurs print only one copy at a time To clear this error select 3 from the control panel s iu See Accessing the each menu on page 138 for structions Connecting to E mail Server The connection test is carried out The printer is testing a communication to the e mail server Duplex Memory Overflow There is not enough memory for duplex printing The printer prints only on the front and ejects the paper To clear this error follow the instructions below Using the Control Panel 174 Epson AcuLaser MX21 MX20 Series User s Guide Iftit is selected as the Auta Corit setting on the control panel s e tur 4 press the Start button to oar on the back of the next sheet or press the Stop button to cancel the print job E mail Transmission Error E mail transmission failed Check the E Het 35 and perform the IF Test See E mail Server Settings on page 147 Mote assistance ask the administrator p the mail server Fax Backup Memory Error Make sure that all received fax data is printed Turn offthe printer wait several minutes and then turn it on again If the memory utilization does not go to 0 clear the fax backup memory If the error occurs again contact your dealer or a qualified customer support person for assistance Fax B
208. rinter is on Bonjour Rendezvous Select your printer the printer name is followed by PostScript from the Name List Your printer model is automatically selected in the Printer Model List Note for Bonjour Rendezvous users If your printer model is not automatically selected in the Printer Model list you need to reinstall the PostScript printer driver See Installing the PostScript printer driver on page 268 5 Click Add Note for IP Printing users USB or Bonjour Rendezvous users Select your printer from the Printer list then select Show Info from the Printers menu The Printer Info dialog box appears Select Installable Options from the pop up list then make the necessary settings 6 Confirm that your printers name is added to the Printer List Then quit Print amp Fax for Mac OSX 10 5 or later or Printer Setup Utility for Mac OS X 10 4 or below Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver Changing the printer setup settings You can change or update the printer setup settings according to the options installed in your printer For Mac OS X users 1 Access the printer driver The Printer List window appears 2 Select the printer from the list 3 Select Show Info from the Printers menu The Printer Info dialog box appears 4 Make necessary changes to the settings then close the dialog box 5 Quit Print amp Fax f
209. rn line feed CR LF operation whenever the printing position goes beyond the right margin If you select 2 the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select FF the printer does not send an automatic line feed LF command with each carriage retard ae If is selected a line feed command is sent with each carriage return Select if your text lines overlap Bit Image The printer is able to emulate the graphics densities set with the printer commands Ifyou select bark the bit image density is high and if you selecti i sht the bit image density is low If you select BarCode the printer converts bit images to bar codes by automatically filling in any vertical gaps between dots This produces unbroken vertical lines that can be read bya bar code reader This mode will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics Zero Character Specifies whether the printer prints a slashed or unslashed zero Using the Control Panel 157 Epson AcuLaser MX21 MX20 Series User s Guide FX Menu Item Settings default in bold Font Courier Prestige Roman Sans serif Script Orator S OCR A OCR B Pitch 10 12 15 cpi Prop Condensed Off O
210. rogram or the control panel Using the EPSON Scan icon from your computer Epson Scan is a TWAIN compliant scanning program provided by Epson You can install Epson Scan from the Software Disc supplied with the printer For instructions on use see Using Epson Scan on page 68 The supported operation systems are Windows 7 Vista XP 2000 and Mac OS X 10 3 9 or later Using the control panel You can scan a document using the printer s control panel and store the data as follows _I Scan data to a USB memory L Scan data to a shared folder on a computer on the network I Scan data to a file to send by e mail For instructions on use see Using the Control Panel on page 106 Using another scanning program from your computer You can use any TWAIN compliant scanning program such as Adobe Photoshop Elements to scan with your scanner You open the program select Epson Scan and scan When you are finished scanning the scanned image opens in your scanning program so you can modify print and save it 1 Starta TWAIN compliant scanning program Double click the program icon on the desktop if it is available or do one of the following Scanning 66 Epson AcuLaser MX21 MX20 Series User s Guide Windows Select Start or Start gt All Programs or Programs gt program folder gt program icon Mac OS X Open the Applications in your hard drive select the program folder and double click the program icon
211. rssivsreccarcececnatiersersbivereredeneaness gt 228 scanning problemS sessessssssrrsssssrreesssrrsesssrrreesssreees 241 USB proble Sirer ieoa eA AE 236 U Unavailable Papeterie 272 USB E EE 278 USB Host MENU rosirissiiissreiiersiesirosisssiissa is 147 NDS E T ANAA E A A 146 W Watermark how to make rosonera in 58 NOW tO USE ss ctacsacecustsssusninssvstecdecanstucusdsvsusranvetevtececesbencnaboesds 57 Index 285 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Z ZOOM TAO pss ccsscvesiscsavcsansscvescesuensscasdcvesdousevevsecvevevasesaxevande 119 Index 286
212. rted by this printer pre installed or bea model upgraded from Windows 2000 XP Vista Server 2003 or Server 2008 to an operating system supported by this printer You must not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built in USB port For details about your computer contact your dealer Troubleshooting 236 Epson AcuLaser MX21 MX20 Series User s Guide Printer software installation Incorrect or incomplete software installation can lead to USB problems Take note of the following and perform the recommended checks to ensure proper installation Checking printer software installation When using Windows 7 7 x64 Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 you must follow the steps in the Setup Guide packed with the printer to install the printer software Otherwise Microsoft s Universal driver may be installed instead To check if the Universal driver has been installed follow the steps below 1 Open the Printers folder then right click the icon of your printer 2 Click Printing Preferences on the shortcut menu that appears then right click anywhere in the driver If About is displayed in the shortcut menu that appears click it If a message box with the words Unidrv Printer Driver appears you must reinstall the printer software as described in the Setup Guide If Abou
213. s 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Home Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Click the arrow to open the Document Type list and select the type of your original s you are scanning 5 Select Color Grayscale or Black amp White as the Image Type setting Scanning 73 Epson AcuLaser MX21 MX20 Series User s Guide 6 In the Destination box click the button for the way you plan to use the scanned image s L Screen Web for images you will view only on a computer screen or post on the web L Printer for image s you will be printing or converting to editable text with an OCR Optical Character Recognition program L Other if you want to select a specific resolution for other purposes Epson Scan selects a default resolution setting based on the Destination setting you select If you selected Other as the Destination setting to select a specific resolution see Selecting the scan resolution on page 81 for instructions 7 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and adjusting the scan area on page 83 for instructions 8 Modify the image quality if necessary See Adjusting the color and other image settings on page 87 for instructions 9 Click the arrow to open the Target Size list to select the size of the scanned image s ifne
214. s Electrical DN model DNF model DNF model 220 240 V 220 240 V 110V Rated voltage 220 V 240 V 220 V 240 V 110 V 120 V Rated frequency 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz Rated current 4 0 A 4 0 A 9 1 A Power During Avarage 499 W 495 W 484 W consumption printing MAX 820 W 870 W 810 W During ready mode 68 W 72W 69 W During sleep mode 10 W or below 11 W or below 9 W or below Values represent power consumption while all operations are completely suspended Power consumption varies depending on operating conditions and whether a type B interface card is installed or a USB memory is inserted Technical Specifications 277 Epson AcuLaser MX21 MX20 Series User s Guide Standard and approvals European model Low Voltage Directive 2006 95 EC EN 60950 1 EN 60825 1 EN 62311 EMC Directive 2004 108 EC EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 R amp TTE directive 1999 5 EC EU 96 TBR21 EN 55022 Class B EN 55024 EN 60950 1 LJ For Europen users Epson Aculaser MX20DNF only We Seiko Epson Corporation hereby declare that the telecommunications equipment Model EU 96 which is used on this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland
215. s folder 3 Select your scanner from the Select Scanner drop down list EPSON Scan Settings Select Scanner EPSON XXXX Connection O Local Network Network Scanner Address Scanner Name Address Scanner Status Timeout Setting seconds OK Cancel Help 4 Select Network then click Add Scanning 104 Epson AcuLaser MX21 MX20 Series User s Guide 5 In the Add window choose the printer s IP address under Search for addresses or select Enter address and type in the address Then click OK Scanner Name Scanner Search for addresses 10 12 0 197 Search is complete Enter address Scanning 105 Epson AcuLaser MX21 MX20 Series User s Guide 6 Inthe EPSON Scan Settings window click Test to check the connection If everything works properly a successful connection message appears EPSON Scan Settings Select Scanner EPSON XXXX Connection O Local Network Network Scanner Address ScannerName Address Scanner 10 12 0 197 Add Delete Edit Refresh Scanner Status Timeout Setting seconds OK Cancel Help 7 Click OK to save the settings Scanning an image The scanning procedure for the network connection is the same as the one for the local connection See Using Epson Scan on page 68 Using the Control Panel You can scan a document using the printer s control panel and store the data as followings
216. s PER RWeR ER SMES ES 172 Contents 9 Epson AcuLaser MX21 MX20 Series User s Guide Printing a Status Sheet 22d it et ear eeaunsee as bones yee en eesas Aqaaeaeene e ene 185 Chapter 8 Installing Options Optional Paper Cassette Ul 4 ss gx ceadediw een ieena ie Rude aae a E E E eeens 186 Handling precationis sses teinisiiei puuke aE E aa a G OAS 186 Installing the optional paper cassette unit uuuesuuuurueure runerne 187 Removing the optional paper cassette Unit 2 2 0 06 6 c bene cee ee cee ee eee eee eee eee ees 190 Memory Module cid ss0x nd viet ioe ey Resse ENEE ONEN ETET ys es Nee eee ON 190 Installing a memory module ynieaweee eee ea she cope ee AGS Uk Pee eews 190 Chapter 9 Replacing Consumable Products Maintenance Parts Precautions During Replacement cciciccindisewete iid iin aeeesereswewee estore saaeban 194 Replacement Messages 0 cv c ccrinenaeas cdbdh siete eerie ehaws sar rreren dee boneeacnnes ee ence 194 Chapter 10 Cleaning and Transporting the Printer Cleaning the Printer o5cncakaie hd are reed e rn naseer renee nuEngee he eiaeneernsecheuneanienge 196 Cleaning the pickup rolletis i434 ove inti 5645 hahha hes ERR A STS 65 URW Rhee bee 196 Cleaning inside the printer cc in kane Ae eRe eae mw eM we Op nd SOMA Ae momen Ret Rete hace 198 Cleaning the document table 0 0 03 4 0400eee Sov eSwseiedee thse QkuwisaIQueweeyeoeenes 202 Cleaning the ADF pickup follet 222 stds poss ide pee e
217. s folder and then double click Printer Setup Utility The Printer List window appears 2 Click Add in the Printer List window 3 Select the protocol or the interface that you are using from the pop up list Note for AppleTalk users Make sure to select AppleTalk Do not select EPSON AppleTalk because it cannot be used with the PostScript 3 printer driver Note for IP Printing users d Make sure to select IP Printing Do not select EPSON TCP IP because it cannot be used with the PostScript 3 printer driver 1 After selecting IP Printing enter the IP address for the printer then make sure to select the Use default queue on server check box Note for USB users Make sure to select USB Do not select EPSON USB because it cannot be used with the PostScript 3 printer driver 4 Follow the instructions as appropriate below to select your printer AppleTalk Select your printer from the Name List then select Auto Select from the Printer Model List IP Printing Select Epson from the Name List then select your printer from the Printer Model List USB Select your printer from the Name List then select your printer from the Printer Model List About the Printer Software 269 Epson AcuLaser MX21 MX20 Series User s Guide Note for Mac OS X 10 4 or below users If ESC Page driver is not installed your printer model is automatically selected in the Printer Model List when you select your printer from the Name List while the p
218. sessessenesneeeeaeeeaeeeaeeneaes 207 Paper source MIP aY eenononenoin on tutne inst I 33 optional paper cassette seeesseeseereeerrieesreerressrrressessrress 40 standard paper cassette ccssseseseeeseesssessesseeeenees 37 POLNEM seshora 153 Photos or documents correcting backlighting in ssssseseseisesriesrriesrrreserreee 102 removing dust marks from ceeseeseeeseseeseneseeseees 102 restoring COLOL iN esessesseseesteseeseesessesseseeseeseeee 101 POU Gs ssssdscaissstscsisiatssns alssapesessscsebisdsendeuadetsivstveadesaesissssssiys 128 PostScript printer driver Accessing the PostScript printer driver Macintosh sosusdscheasstssassessuesdssaveeseusessestyssesupsvessdusesusssed sed socecesaceoedas 270 Accessing the PostScript printer driver Windows ua de cusses vasasssacesnaccavessagcaubas casctascnsscndeanagensserateansscteestaus 267 hardware requirement sseeseeseesesteseeseeseeee 264 Installing the PostScript printer driver for Mac OS X WSONS sasssnssesccsceiecskscseesdencaescpesaasistexepeserasaxeseeneseensseeeete 268 Selecting a printer in a network environment for Mac OS X USOS eiaa EE 268 PostScript printer driver settings Using AppleTalk under Windows 2000 0 267 Precautions Replacing consumable products 194 Replacing maintenance parts eessesseerseeieereessrreereeee 194 Previewing SCAN vis cpsnscesseens dasuesencacpusstonadsssesessepsrsnonassssccensss 83 Print layout Modifying the print layout
219. setting determines whether the MP tray has the highest or lowest priority when Auto is selected as the Paper Source setting in the printer driver When is selected as the MF ia the MP tray has the highest priority as the paper source If you select 3 the MP tray has the lowest priority Manual Feed Using the Control Panel 143 Epson AcuLaser MX21 MX20 Series User s Guide Allows you to select the manual feed mode for the MP tray Copies Designates the number of copies to be printed from 1 through 999 Duplex Turns duplex printing on or off This allows you to print on both sides of a page Binding Specifies the binding direction of the printout Start Page Specifies whether duplex printing starts from the front or back of the page Paper Type Specifies the type of paper to be used for eae Ti oe adjusts the ea eae according to this setting The printing speed is reduced when 5 hk Thick or Transear 4 is selected Skip Blank Page Enables you to skip blank pages when printing This setting is available when you print in the ESC Page ESCP2 FX or 1239X mode Auto Eject Page t setting is reached The default is which means paper is not ejected when the time out limit is reached Size Ignore If you want to ignore a paper size error select fir When you turn this item on the printer keeps printing even if the image size exceeds the printable area for the specified paper size This may cause smu
220. siacsssiseacease stesesensssssacvessotaceeedenseevenssesassostes 138 DOLE COP YIN ics drr AR svn stesactanseasepisttideahentevierss 115 Special media Printing Oheen sri ir i denies 43 Status and error MESSAGES ceesescsessesseseeseeesesseseeees 172 Status sheet how to Print eeseceseseseeseeesseseeseseeseseeseeeseeneaes 185 225 T Toner Ton r Save MOC sssissssscssictvcsiovutecraseecertessenananspesdensssotseys 54 Toner cartridge Specifi Cati OMS ssi sssicvssss cd aversasersvctdareisbeniealocecnentaveives ouatenee 280 Toner Save mde ceesecsssssecssseeseseeesssseceeneeeaeesaeecseensesees 54 Transmission Settings ccsccssssssseesesseeeeseseeeeeeeens 165 Transportation lock ssessesseseeseestestssessesessestesseeees 26 Transporting the printer long distance 204 Transporting the printer short distance 205 Tray DOr o ETETE 150 Troubleshooting 172 185 207 225 238 Copying problemS ss ssesseeesssesssessrsrrressrirressrresreesesse 246 faking probl Mssessnesneectdnrdanid nsdineii 249 memory problemS sssessrssesssrissssrresessrrrsesssrrreesssrreesss 234 operational problemS sessssesserisesrisesssressrresssrrsessrees 225 E E EE E E E ndstonss 235 paper handling problems ssessesesseseesessssreesrrreerrreeeeee 234 P stSeript 3 MODE seccssccesesndeetbiesvesquatecenbessevereavteseetecsenstse 238 print quality problems esessesteseesteseeseeseeee 230 PLINOUt PLODlEMS cecescssssc
221. ssed More Settings button Opens the More Settings dialog box to set how to display the tray icon Pop up Notice Sets the notification to be displayed Allow monitoring of shared printers check box When this check box is selected a shared printer can be monitored by other computers If you connect the printer via a server with Windows Point amp Print and the server andthe client are both Windows XP or later it communicates with the OS communication function Therefore you can monitor the printer without selecting this check box More Settings button Opens the More Settings dialog box to set how to communicate with the shared printer Display the Order Online window automatically check box When this check box is selected the Order Online window appears automatically when a replacement part becomes low or reaches end of service life Display once a day when a replacement part is low check box When this radio button is selected the Order Online window appears automatically once a day when you start printing or display the status by accessing EPSON Status Monitor Display only when a replacement part first becomes low check box When this radio box is selected the Order Online window appears automatically only when a replacement part first becomes low More Settings button Opens the More Settings dialog box in which you can set the URL for placing an order appears
222. ssessessesees 101 Fax Fax to E mails iss cust sseisisvecoonsssnsbonvevdssotucestancncrascducadocsebsnss 121 Fax 10 PGi tessistscaciesticansieda E 121 Fax to USB M MOLY ccc seseeseeeeeneeeseseeeeceeeeeee eens 121 OUtpUt papet SIZE ststndnuindnuddadnunands 129 PCPA D CE E TE 127 Quik dial scnti 126 f dials espan aniar nsaisan aiaeei i 126 specification Sonenn enii pks 276 Spee data sosoran ERE 125 Fax Settings menu Pasic Settin Sis scasssesessssssasssusesesesesesasezecossssnsssessoeseoceenasze 164 Communication Setup cccccsesesecseeeeeseeeseeeeeees 167 Reception Settings iesene 165 Transmission Settings smiir 165 File save Settings cns tose i a A ENEE 79 Full page COpY sis cesscecsessbevsrassuersnsses csibeveresinevsboscpeveneeatansncsss 120 BX MeNe s n N 158 G Guides F nt Gti degen csccvvscasdeestedvinddvcedectesvvcssarssseesstay toons iiiar 32 Network G ide sssini meirean 32 Onine Hel psc tavstccushasapssonssnneccesdasrssonelanssetettecastansbensrsioied 32 Setup Guide cressoni iiaea ra donee 32 Users Guide sc cvaiiecd sevsnsssussevssspsstsorvencvsscnenapooteonsensisanesoroiee 32 H Headers and footers HOW tO Ustna 59 Help EPSON EEEa EAEE 281 Home Mode basic settings sse sessssesssrissrriersresessseesssre 73 I 239X MENU ss casisacicivcscecedesedessdesetesdessdesstessdesedescdesedesedesecuees 160 TnfOrmatiOn Men s eiis iniiaiee 141 Installing options installing a memory module ee
223. sssetsdiveeieedecsess 147 Copy TUM PASE COPY sesssesess chorserscesecsesesssesdendisitecdsaceunesabasisezecnesp 120 SOLU COPYING fe scavave dcsusdescssacesyes ON 115 SPECIPICALLONS isra ie a loess 275 Copy Settings Copy Function Settings siesssssesssesrirseessserirsssnrsss 162 Correcting backlit Photos eseeesesseseeseesteseesesees 102 D Dark images TiS iscccscscvesspssesecsssvetscostsnedesetecetsnzsssensdeies 102 Documents or photos restoring Colorina neussaninonan inean 101 D plex Printing esnsc en 54 Duplex Unit Specilicah onsereen ie n 276 D st Removals ssstsccssies teased arne aa T ea 102 E Emulation Menu cecceesesseseseceseeeseseseeseseseecaeeeeeeteaeeeeees 152 Epson Scan selecting MOE scsitsasietshaatesteataavecodanticereddaredubersaa sensors 68 EPSON Status Monitor Accessing EPSON Status Monitor Windows 256 Installing EPSON Status Monitor Windows 255 Job Information WindOwS ccccsccsessessssesesseeceseeees 259 Notice Settings Windows cscssssseceseeseeseeceeneees 261 Order Online sais inindcnunannicandccaniunnaaas 262 Replacement Parts Information Windows 258 Index 282 User s Guide Epson AcuLaser MX21 MX20 Series Status WindOWS ccccccceeseeseseesessssescsesseseseeseseseesceeees 257 ESCP2 mensies 155 Ethernet ossssccscwssscecssecstessspescoasvarerevtnsssisepsronecenstvetensnetssabiots 279 F Faded photos fixing cccsssessessesessessessessesese
224. structions refer to the PostScript printer driver The printer does not print correctly in the PostScript mode Cause What to do The printer s emulation mode setting is incorrect The printer is set to the 32 mode by default so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode However there are situations where the printer cannot select the correct emulation mode In this case it must be set manually to F253 Set the emulation mode through the SelecType Er on the printer See Emulation Menu on page 152 The printer s emulation mode setting for the interface The emulation mode can be set individually for each interface that you are using is incorrect which receives print job data Set the emulation mode for the interface you are using toF 33 Set the emulation mode through the SelecType Er on the printer See Emulation Menu on page 152 The printer does not print Cause What to do The Save as File check box is selected on the Output Clear the Save as File check box on the Output Options sheet in Options sheet in the Print dialog box for Mac OS X the Print dialog box 10 3 9 An incorrect printer driver is selected Make sure that the PostScript printer driver that you are using to print is selected Troubleshooting 238 Epson AcuLaser MX21 MX20 Series User s Guide Cause
225. t With the layout printing you can copy two single sided originals onto a single page The following combination of paper size is available Document Size Output Size A4 A4 A5 Letter Legal A5 A4 A5 Letter Legal A6 A4 A5 Letter Legal Letter A4 A5 Letter Legal Legal A4 A5 Letter Legal 1 Press the Copy button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Specify the number of copies using the numeric keypad on the control panel 4 Press the lt 4 or P button several times to select the F tab and press the F1 button WReady to Copy 1 4 Advanced Off Off On Layout F1 F2 F3 F4 GSC OC OC OD 5 Select Mr using the A or W button and press the OK button Note If necessary specify the desired settings such as 6 Press the OK button and then press the Start button The printer starts layout copying Copying 116 Epson AcuLaser MX21 MX20 Series User s Guide Making Changes to Copy Settings Changing the copy quality 1 Press the Copy button 2 Press the lt or P button several times to select the t4 tab and press the F1 button GReady to Copy 1 4 Quality gt Txt Photo 0 0 0 F1 F2 F3 F4 DCI OC OD Contrast RmvBckord
226. t Newspaper as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected when you select Text Line Art as the Document Type setting the Image Type is set to Black amp White and Image Option and Auto Area Segmentation are selected Click Brightness to access the Contrast setting Scanning 92 Epson AcuLaser MX21 MX20 Series User s Guide Threshold Adjusts the level at which the black areas in text and line art are delineated improving text recognition in OCR programs Available only when the Image Type is set to Black amp White and Image Option is not selected Click Brightness to access the Threshold setting Note L To view the red green and blue levels at particular points in your preview image as you make adjustments click the amp densitometer icon in the Preview window and move your cursor over an image area See Epson Scan Help for details I Certain settings may not be available or may be automatically selected depending on the type of image you are previewing and other settings you have selected L You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears See Epson Scan Help for details I To undo any image quality adjustments you make to the preview image click Reset if available turn off the settings or preview your image again
227. t Parts EPSON XXXX Advanced Status Replacement Parts Job Information c m Maintenance Unt O Order Onine d Note To change the two windows above click a Paper Displays the paper size the paper type and the approximate amount of paper remaining in the paper source b Toner Indicates the remaining service life of the toner cartridge The toner icon flashes when the toner cartridge has some error or has neared the end of its service life i Maintenance Indicates the remaining service life of the maintenance unit The service icon flashes when Unit the maintenance unit has some error or has neared the end of its service life d Order Online Clicking this button enables you to order consumable products and maintenance parts button online See Order Online on page 262 for details About the Printer Software 258 Epson AcuLaser MX21 MX20 Series User s Guide Note The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used Job Information b c d es ee e a Job Name Displays the user s print job names Other user s print jobs are displayed as b Status Waiting Indicates the print job is waiting to be printed Spooling Indicates the print job is being spooled on your computer Deleting Indicates the print job is being deleted Printing Indicates the print job is printed currently
228. t is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again USB Host Enables you to print directly from a USB memory via a USB Host interface E mail Server Settings Item Settings Auth Method Off POP before SMTP SMTP Auth Auth Account 2 Up to 30 characters Using the Control Panel 147 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings Auth Password 2 Up to 20 characters Sender Address Up to 64 characters SMTP Server Addr Up to 50 characters SMTP Srvr Port Num 0 25 65535 POP3 Server Addr Up to 50 characters POP3 Srvr Port Num 0 110 65535 Connection Test 1 Authenticates automatically using the LOGIN PLAIN or CRAM MD5 method 2 Common for both SMTP and POP3 3 If Host Name is entered the IF 5 setting is ignored Note LI Ifyou have any questions about mail server settings ask the mail server administrator I The following characters can be entered to a andF Alphabetic Symbol Numeric 1 1 2 abcABC 2 3 defDEF 3 4 ghiGHI 4 5 jklJKL 5 6 mnoMNO 6 7 pqrsPQRS 7 8 tuvTUV 8 9 wxyzWXYZ 9 0 Space 0 x x Using the Control Panel 148 Epson AcuLaser MX21 MX20 Series User s Guide Alphabetic Symbol Numeric H S
229. t is not displayed the printer software has been installed correctly Note L For Windows 2000 if the Digital Signature Not Found dialog box appears during the installation process click Yes If you click No you will have to install the printer software again d For Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x64 if the Software Installation dialog box appears during the installation process click Continue Anyway If you click STOP Installation you will have to install the printer software again l For Windows 7 7 x64 Server 2008 or Server 2008 x64 if the Windows Security dialog box appears during the installation process click Install this driver software anyway If you click Don tinstall this driver software you will have to install the printer software again Status and Error Messages You can see the printer s status and error messages on the LCD panel For more information see Status and Error Messages on page 172 Troubleshooting 237 Epson AcuLaser MX21 MX20 Series User s Guide Canceling Printing Press the Stop button on the printer s control panel and then press the F3 button to select Yes To cancel a print job before it is sent from your computer see Cancelling a Print Job on page 63 Printing in the PostScript 3 Mode Problems The problems listed in this section are those that you may encounter when printing with the PostScript driver All procedural in
230. t to scan in the Preview window See Creating a Marquee on a preview image on page 85 for instructions 10 Change any necessary Image Adjustment settings See Adjusting the color and other image settings on page 87 for details 11 Place your first document page on top of the rest of the pages then load the entire document up to 30 pages or a stack thickness of 3 mm 0 1 inch or less into the Auto Document Feeder 12 Click Scan What happens next depends on how you started your scan See Finishing the scan on page 101 for instructions If you have problems while scanning using the Auto Document Feeder see Scanner operational problems on page 241 Scanning 72 Epson AcuLaser MX21 MX20 Series User s Guide Scanning in Home Mode Note In Home Mode you can only scan from the document table If you want to scan using the Auto Document Feeder change to Office Mode or Professional Mode See Changing the scan mode on page 69 for details gj EPSON Scan Mode EPSON Scan eae v Document Type i gt Photograph Image Type Color O Grayscale Black amp White Destination OScteen web Printer Other Image Adjustments C Descreening C Backlight Correction C Color Restoration C Dust Removal Brightness Preview Help Configuration 1 Place your original s on the document table See Setting Your Originals on page 47 for instruction
231. te To delete the registered settings in the job memory press the F2 button 6 Press the F2 button to select Yes The settings are registered in a job memory 7 Press the F4 button to exit the menu Using the Control Panel 139 Epson AcuLaser MX21 MX20 Series User s Guide Calling up the job memory 1 Press the Job Memory button on the control panel 2 Press the A or W button several times to select a desired job memory 3 Press the F1 button to select a11 The registered settings are reflected Language Settings Item Settings default in bold Language English Francais Deutsch Italiano ESPANOL Nederlands Portugu s CATALA Pycckn T rk e 4 PX System Settings System Information The following information is displayed L Main Version Fax Version MCU Version Scanner Version Serial No Memory OC O O O O MAC Address Using the Control Panel 140 Epson AcuLaser MX21 MX20 Series User s Guide System Report Printing Item Values Status Sheet Network Status Sheet Job Memory List USB Extl F Status Sheet 2 PS3 Status Sheet PS3 Font List PCL Font Sample ESCP2 Font Sample FX Font Sample 1239X Font Sample 1 Available only when the H ZF setting in wi is set to Or 2 Available only when the printer is connected to a USB device with D4 support and has been turned
232. tes 164 Button Canceltiss ces statin E e U tana tie 111 C Cancel Dutton ay sc esdeselsseesescssvssesdsspshoscsenspuvssonsoertoecdhescvaveees 111 Canceling printing ensaian 238 Cleaning ADF pickup roletan 203 document table cece cecesscsscsecssceeecssesseeseees 202 203 EXPOSUTC WINdOW cecsecececccedorosncssuenessstsssonedssndesadeseseouetense 203 Color ACU STNG musen nn a a E R 87 Color Restoration ssessseessssreesressrrssrtesressrresrresessrrreseeee 101 Communication Setup ssessssesseessesssisssesssessrsrsreesseessess 167 Consumable products Replacing enan n EEO a 194 Consumables specification toner cartridge sssessesssissesssrisessseese 280 Contacting Epson ns scssssecsssestescssscssseszssovecotaesstesesstsarnasenes 281 Control Panel Scant to E mail bassnaren isinara 66 CAIN O PGs dress AAE 66 Scan tO USB MEMO cece eseeeseseseeenee sees 66 Control panel OVET VIEW orn AA 27 Control panel menus emula Noar n A TE E 152 ESOP Pe irrar tessa a E S 155 EEX Ges tec E E E E E 158 TDD OX EEE O E E T TE 160 FONA O esipeitessestoientan a 141 PEWOT Kinra A aAA 147 PG sis iessioveistenlara antenna taseviativaniudien E A 153 PUM a E E E E A A cet souscebeseeettts 150 PSB A T ET 154 AE E E T RER EE ERERRE 149 SETUP sees fades Saeed ce Sean ead cede ss aes sedate EOSO EREA ENRE NERS 142 WAY E a odesssetnsse 150 WIS a E vast veneletedstadscs tonesteceens 146 USB WOSE ssssssscescassceessesscscezessdiestorssivstecestente
233. the LCD panel You can register up to 200 recipient fax numbers on the printer Note Before using the speed dial function you need to register recipient fax information in advance For details see Registering Recipients on page 134 1 Press the Fax button Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Press the Address Book button on the control panel The registered recipient list appears in the LCD panel Press the F4 button to change the sort order and select your desired recipient using the A V lt and gt buttons Note You can select the group dial destinations from the amp tab Press the F1 button Note To select multiple recipients repeat step 4 and step 5 Press the OK button Note Make the appropriate settings if necessary For details about the settings see Manual faxing on page 124 Press the Start button to start the transmission Faxing DNF Model Only 125 Epson AcuLaser MX21 MX20 Series User s Guide Sending faxes using quick dial When a frequently used recipient fax number is assigned for the Quick Dial button 1 to 12 you can send fax to the recipient by simply pressing the corresponding Quick Dial button Note Before using the quick dial function you need to register recipient fax information in advance For details see Registeri
234. the printer driver click Extended Settings on the Optional Settings tab and then lighten the Density setting The non printed side of the page is dirty Cause What to do Toner may have spilled onto the paper feed path Clean internal printer components by printing three pages with only one character per page Printing was made right after clearing the paper jam Make a few one sided printouts Print quality decreased Cause What to do The printer cannot print in the required quality level because of insufficient memory and the printer lowers the quality automatically so that the printer can continue printing Check to see if the printout is acceptable If not add more memory for a permanent solution or lower print quality temporarily in the printer driver Troubleshooting 233 User s Guide Epson AcuLaser MX21 MX20 Series User s Guide Memory Problems Insufficient memory for current task Cause What to do The printer has insufficient memory for current task Add more memory for a permanent solution or lower print quality temporarily in the printer driver Insufficient memory to print all copies Cause What to do The printer does not have sufficient memory to collate Reduce the size of print jobs or increase the available memory on print jobs your printer See Installing a memory module on page 190 for details
235. ting may be incorrect Make sure the correct paper size is set in the fra 4 on the control panel Troubleshooting 228 Epson AcuLaser MX21 MX20 Series What to do ize setting may be incorrect Make sure the correct paper size is set on the MF Tras Size setting in the T rz 4 on the control panel The size of the loaded paper is incorrect MP tray Make sure that the size of paper loaded in the MP tray matches the FT amp setting in the T See MP tray on page 33 Paper cassette Make sure that the size of paper loaded in the paper cassette matches the as ze orClass a3 Size setting in the fr and the positions of the paper guides are correct See Standard paper cassette on page 37 Graphics do not print correctly Cause What to do The printer emulation setting in your application may be incorrect Make sure that your application is set for the printer emulation you are using For example if you are using the ESC Page mode make sure that your application is set to use an ESC Page printer You may need more memory Graphics require large amounts of memory Install an appropriate memory module See Memory Module on page 190 Printouts are extremely curled Cause What to do The printouts are curled because of heat and pressure of the fuser unit Turn the paper over or load a different type of paper
236. top button to cancel the print job If this message appears again select on the printer driver If you continue to receive this message when printing a particular page try simplifying the page by limiting the number of graphics or reducing the number and size of fonts You can also add more memory to the printer as described in Memory Module on page 190 Printer Error Unable to Copy An error occurred on the printer Turn off the printer wait several minutes and then turn it on again RAM CHECK The printer is checking the RAM Ready The printer is ready to receive data and print Ready to Copy The printer is ready to copy Replace ADF Unit The ADF unit has reached the end of its service life and needs to be replaced If this error occurs consult your dealer Using the Control Panel 180 Epson AcuLaser MX21 MX20 Series User s Guide Replace Fax Backup Memory Make sure that all received fax data is printed Turn off the printer wait several minutes and then turn it on again If the memory utilization does not go to 0 clear the fax backup memory If the error occurs again contact your dealer or a qualified customer support person for assistance Replace Maintenance Unit The maintenance unit has reached the end of its service life Replace the maintenance unit with a new one See Replacing Consumable Products Maintenance Parts on page 194 for instructions The error clears automatically after you replac
237. try reinstalling the printer fonts again Troubleshooting 239 Epson AcuLaser MX21 MX20 Series The edges of texts and or images are not smooth Cause What to do The Print Quality is set to Fast Change the Print Quality setting to Fine or Maximum The printer does not have sufficient memory Increase the printer memory The printer does not print normally via the USB interface Cause What to do For Windows users only The Data Format setting in the printer s Properties is not set to ASCII or TBCP The printer cannot print binary data when it is connected to the computer via the USB interface Make sure that the Data Format setting whichis accessed by clicking Advanced on the PostScript sheet of the printer s Properties is set to ASCII or TBCP If your computer is running Windows Vista Vista x64 XP XP x64 click the Device Settings tab in the printer s Properties then click the Output Protocol setting and select ASCII or TBCP For Macintosh users only The print setting in the application is set to Binary encoding The printer cannot print binary data when it is connected to the computer via the USB interface Make sure that the print setting in the application is set to ASCII encoding The printer does not print normally via the network interface Cause What to do For Windows users only The Data Format setting is different from the d
238. ts See Available paper types on page 272 for information on choosing paper Completely blank pages are output Cause What to do The printer may have loaded more than one sheet at a time Remove the paper stack and fan it Tap it on a flat surface to even the edges then reload the paper The problem may be with your application or interface cable Print out a status sheet See Printing a Status Sheet on page 225 If a blank page is ejected the problem may be with the printer Turn off the printer and contact your dealer TheFarer Size setting may be incorrect Make sure the correct paper size is set in the Fras Meru on the control panel The setting may be incorrect When loading paper for which the size is not specified with Auto setting specify the correct paper size by the tray paper size switch or on the ze setting inthe Tr 4 onthe control panel The cartridge seal may not be pulled out of the toner cartridge Make sure that the cartridge seal has been pulled out completely For details see the instructions that come with the product The toner cartridge may be near the end of its service life If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 For Windows users you can also check
239. tte1 Size A4 A5 A6 B5 LT HLT LGL GLG EXE F4 Cassette2 Size Cassette3 Size A4 A5 B5 LT LGL GLG EXE F4 MP Tray Type Plain SemiThk Preprinted Letterhead Recycled Color Transparency Labels Cassette3 Type Cassette1 Type Cassette2 Type Plain SemiThk Preprinted Letterhead Recycled Color Available only when the optional paper cassette unit is installed MP Tray Size Cassette1 Size Cassette2 Size Cassette3 Size Select your paper size loaded in the MP tray and paper cassettes MP Tray Type Lets you set the paper type loaded in the MP tray Cassette1 Type Cassette2 Type Cassette3 Type Lets you select the paper type loaded in the standard and optional paper cassettes Printing Menu Note The settings are overridden by the settings made in the printer driver Item Settings default in bold Page Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 MON C10 DL C5 C6 IB5 CTM Wide A4 Off On Orientation Port Land Using the Control Panel 150 Epson AcuLaser MX21 MX20 Series User s Guide Item Settings default in bold Resolution 300 600 1200 RITech On Off Toner Save Off On Density 1to3to5 Image Optimum Auto Off On Dot Correction Off On Top Offset 99 0 0 0 99 0 mm in 0 5 increments Left Offset 99 0 0 0 99 0 mm in 0 5 increments T Offset B 99 0 0 0 9
240. uide Printout Problems The font cannot be printed Cause What to do For Windows users you may use the printer fonts In the printer driver choose the Print TrueType fonts as bitmap substituted for specified TrueType fonts check box in the Extended Settings dialog box The selected font is not supported by your printer Make sure that you have installed the correct font See the Font Guide for more information Printout is garbled Cause What to do The interface cable may not be plugged in securely Make sure that both ends of the interface cable are plugged in securely You may not be using the correct interface cable If you are using the parallel interface make sure that the cable is a double shielded twisted pair interface cable no more than six feet in length If you are using the USB interface use a Revision 2 0 cable The emulation setting for the port may not be correct Specify the emulation mode by using the printer s control panel menus See Emulation Menu on page 152 Note Ifastatus sheet does not print correctly your printer may be damaged Contact your dealer or a qualified service representative The printout position is not correct Cause What to do The page length and margins may be set incorrectly in Make sure that you are using the correct page length and margin your application settings in your application The Fz r ize set
241. umber of copies or a zoom value in Copy mode Also enters numeric values such as the Time Setting in Setup Menu Clear button Use this button to clear the number of copies or delete a character when entering a text or numbers Data light Green On when print data is stored in the print buffer the section of printer memory reserved for receiving data but not yet printed Flashes when the printer is processing data Off when no data remains in the print buffer Error light Orange On or flashes when an error has occurred OK button Right button Up button Down button Left button Use these buttons to access the control panel menus where you can make printer settings and check the status of consumable products For instructions on how to use these buttons see Using the Control Panel on page 137 Return button Use this button to return to a higher hierarchical level while doing settings Function buttons F1 to F4 Use this button to move to a menu displayed on the LCD panel Getting to Know Your Printer 29 Epson AcuLaser MX21 MX20 Series User s Guide Options You can add to your printer s capabilities by installing any of the following options LJ 250 Sheet Paper Cassette Unit This unit increases paper feeding capacity up to 250 sheets of paper You can install up to two units l Memory Module This option expands the printer s memor
242. ument table 1 Open the document cover gently Paper Handling 48 Epson AcuLaser MX21 MX20 Series User s Guide 2 Place an original on the document table with the side to be scanned facing down Note d The area with a width of maximum 2 0 mm from the horizontal edge and 2 0 mm from the vertical edge is not scanned 1 Maximum unreadable area of 2 0 mm 2 Maximum unreadable area of 2 0 mm d Always keep the document table clean 3 Close the document cover gently so that the original does not move Note LI Do not leave photographs on the document table for an extended period of time as they may stick to the glass 1 Make sure the document is flat against the glass surface otherwise the image will appear fuzzy and out of focus Also be sure to close the document cover to prevent interference from external light Paper Handling 49 Epson AcuLaser MX21 MX20 Series User s Guide Setting your originals into the Auto Document Feeder Follow the steps below to load documents in the Auto Document Feeder 1 Slide the edge guides all the way outward 2 Insert a stack of documents face up in the Auto Document Feeder until it meets resistance and then move the edge guides so they are flush with the edges of your documents 3 Raise the stopper Note l Make sure the ADF cover is closed firmly If the ADF cover is open the document table is preemptively scanned and a blank copy is outp
243. ure labels might be wrinkled Make a trial print run before you print on a lot of labels _1 Duplex printing is not available for labels I Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes Available envelopes LJ Envelopes that have no glue or no tape Cautions Do not use any window envelope other than the ones designed for laser printers The plastic on most window envelopes will melt Available paper source Ll MP tray Paper Handling 44 Epson AcuLaser MX21 MX20 Series User s Guide Printer driver settings Paper Size MON C10 DL C5 Co IB5 Paper Source MP Tray Note LI Set the envelope with the printable surface facing up L Depending on the quality of envelopes the printing environment or the printing procedure envelopes might be wrinkled Make a trial print run before you print on a lot of envelopes L Duplex printing is not available for envelopes Thick paper Available paper source l MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Thick 121 to 220 g m paper Semi thick paper Available paper source L MP tray L Standard paper cassette L Optional paper cassette Paper Handling 45 Epson AcuLaser MX21 MX20 Series User s Guide Printer driver settings Paper Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 Paper Source Auto Sel
244. ut even if an original is set in the Auto Document Feeder Ifyou load multiple pages in the Auto Document Feeder the pages will be fed from the top and then ejected face down Paper Handling 50 Epson AcuLaser MX21 MX20 Series User s Guide Chapter 3 Printing Setting the Print Quality You can change the print quality of printouts through settings in the printer driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings Using the Automatic setting For Windows users 1 Click the Basic Settings tab 2 Select Automatic then choose desired printing quality Basic Settings Advanced Layout Optional Settings Pint Quay PaperSiee IT85x1 in Diiertation Potrat C Landscape Papes Source Aito Selecion x P Marwa Feedjt r Paper Type Normal c fe I Collate in Printer 3 Oefouk Con Cea Printing 51 Epson AcuLaser MX21 MX20 Series User s Guide 3 Click OK Using the Advanced setting For Windows users 1 Click the Basic Settings tab 2 Select Advanced Then select the most appropriate setting from the list according to the type of document or image you want to print Basic Setting Advanced
245. ved document Cassette paper size size A4 B5 Letter Legal A4 E Divided Reduced A4 Reduced Reduced B5 Letter Trimmed Divided Legal Divided Divided Divided Trimmed In the list above a shaded area indicates the printable area and a vertical line in the shaded area indicates the location of the header information head of the original 1 Divided Received image is output on 2 pages 2 Reduced Received image is reduced to fit the paper 3 Trimmed Both ends of the received image are trimmed Faxing DNF Model Only 129 Epson AcuLaser MX21 MX20 Series User s Guide Note wim Ca is oada in pn ane MP tray and the optional paper cassetteand the arer Source setting in Se tur i is set to ato paper in the MP tray is used for printing Receiving faxes after you hear fax tones This function is used to print fax data after answering the incoming call using the On hook Dialing button or the external telephone 1 Press the On hook Dialing button when you receive a call Note When using an external telephone answer the call with the telephone 2 Press the Start button 3 Select i tion and press the Start button The received data are printed by page as they are received Note When using an external telephone hang up the handset after Harra Ur iver is displayed Sending received faxes to memory When the printer receives a fax
246. ws 254 pint LAV OUL sivessesescdescscnssasecessessieidecs cruvsuce a 55 Printing with an overlay Windows sssss sseessre1es 62 Using a watermark WindowSs cccsssseseeseeeeseeseeseeee 57 Using an overlay WindowS scssssessecseseeteseeneseeneees 60 Using headers and footers ceseessesesesseseeseeee 59 Printer software Windows ABDOU is e eaaa 253 Printing directly from a USB memo eee 64 Printing mensasi 150 Problems contacting EPSON sessies irii 281 SOLVING senienas pes EE IEEE 281 Product Parts SCanner s sssesssseessseeessreessriessrtessrtessrressrressrressrresse 26 Professional Mode basic settings scenes 75 PSS MENU EEE E E 154 R Reception Seting Seedcrans inn 165 Relocating the printer ssesssesssessssrsssrieessrrrssrreeesssresssee 16 Removing dust marks cesses esseseesessesseseseeees 102 Replacement Messages ccsssssssessesessesssessessseseessees 194 Reset MENU sesosc ccsdscsescsssdssscscetstedsievssessessssseesesssosesdsesaseoivinds 149 Resolution selecting cseseeeseesssessessesessesesesseseees 81 Restoring Colors sscsscesscestsesscsstiesccssteassoeetsuseiescsbeslacedbesebsnencs 101 S Scan mode selecting se sssessssesssessssesrressrressresrrrssrreerressee 68 Scan size selecting sesessseessesesesseesssressrressrressrresseressrresee 96 Scanner specification Sorserien einsi nske sE E a 275 a CC E E E E 281 SETUP MEn aa ETE RS 142 162 NOW TO ACCESS iss
247. x B Where To Get Help Contacting Epson Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information L Product serial number The serial number label is usually on the back of the product J Product model Product software version Click About Version Info or similar button in the product software L Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Where To Get Help 281 Epson AcuLaser MX21 MX20 Series Index A Auto Document Feeder ADF scanning in Office Mode sess seeseseseesteseeseeseenees 71 scanning in Professional Mode 77 specificatii Ssnin 275 Available paper scciasesscssstestcesscsctarsassssoscusniesctuatucnsstoese 112 272 B Backlight Correction ss ssssssssesssresesssrrsessssesssreresssrrrresss 102 Basie SCttUni gS cccrct cuccaniasdecseecisasisevaevanshecsbuestbasetasascasecivesa
248. x64 Enterprise Edition Macintosh refers to Mac OS X a Mac OS X refers to Mac OS X 10 3 9 or later Operating System Versions 4 Epson AcuLaser MX21 MX20 Series User s Guide Contents Safety Instructions Warnings Cautions and Notes eee econ pint 6 oa bbe ed eA NRRE NY hue Wedel Ele Re ek Om hades 14 Important Safety Instructions lt 2222222222ets Maeesaedanenetende settadtidadecedaddwanasaks 14 Setting ap the printers fc he ecnda reece eRe DE SER REE KR A A A A Ea E eas 14 Finding the plate for the printer 2 44 Stet e este tiseedeisese dee oet Sea ca ceeseeves ews 16 Using the printere iarg Coane peer oe Keak Gree a GEN ee Lee ERAS POs 17 Handling consumable products and maintenance parts 0 0 ccc e eee eee eee ee 19 Salety Informatio 6 6505 545544 sad ve tne eene EEEN dhe bb A ddd ei eee PE ee es 19 Interface connector power SOUTCE 25 5554 625 ne beset bS isi 4 bid bees yee eS 6 ic etnae ees 19 Laser safety labels stat rel enewna rered eie EEEE sea eae ban seed Kea aeae shea 20 Internal laser radiation 406 00 66 eawge Weeds oes Ea ee EEN AAW OOS es ERR REREAES OBERT Cee OR 20 OZone safely oss cde cman See Ne Ree Eee S e254 ture ee ee eee ees a eae TET E 20 Restrictions on Copying ane cones oun NS PWARRUK OAS 2G MEE BERENS E aes ENERO EE RASS OOM 21 Chapter 1 Getting to Know Your Printer Printer Parts ccace aaaiegk ees vo datecode dies Hoa a Sleighovnnn OAle dice ee ero BSE Wae
249. y Make sure the original is loaded correctly See Setting Originals to Copy on page 112 Auto Document Feeder Place the original face up in the Auto Document Feeder document table Place the original face down on the document table Copy quality problems Asa first step see Print Quality Problems on page 230 Troubleshooting 246 Epson AcuLaser MX21 MX20 Series User s Guide Printout is not fine enough Cause What to do You may not be using the correct type of paper for The available paper types for copying are not the same as that for copying printing When you copy an original use the correct type of paper For details of the avairable paper types see Basic Copying on page 112 The information on the back side or background color is printed on the copy Cause What to do The original is almost transparent or extremely thin When you copy a thin double sided original the information on the back side of the original may be printed on the copy Using black paper or an underlay beneath the original may solve the problem The copy setting may not be matched with the original Select the settings that match the original and make a copy When the settings are made correctly the back side is not copied as the brightest partis adjusted to white This also removes the yellowish color in the background If these problems cannot be solved even if the settings are made correctly s
250. y by allowing you to print complex and graphics intensive documents The printer s RAM capacity can be increased from 256 MB to 512 MB by replacing RAM with a 512 MB RAM DIMM Note Make sure that the DIMM you purchase is compatible with Epson products For details contact the store where you purchased this printer or an Epson qualified service representative Consumable Products The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Product name Product code High Capacity Toner Cartridge 0582 0586 Standard Capacity Toner Cartridge 0583 0587 Return High Capacity Toner Cartridge 0584 0588 Return Standard Capacity Toner Cartridge 0585 0589 Note L Toner cartridge part numbers vary by location _I Return toner cartridges are not sold in some areas Contact your local Epson dealer representative about the availability of the Return toner cartridge scheme Getting to Know Your Printer 30 Epson AcuLaser MX21 MX20 Series User s Guide Maintenance Parts Product name Product code Maintenance Unit 1199 1200 Note Maintenance unit part numbers vary by location Printer Features Printing You can directly print files saved in a USB memory by plugging the USB memory into the USB Host interface Copying L About the Printer Software on page 253 L Printing on page 51 L
251. y installed does not meet your printing needs Computer system requirements Windows Recommended os Windows 7 7 x64 Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Remarks No restrictions for these systems Mac OS X Recommended OS Version Mac OS X 10 3 9 or later Computer Power Mac G3 G4 G5 iMac eMac PowerBook G3 G4 or iBook About the Printer Software 264 Epson AcuLaser MX21 MX20 Series User s Guide Note To use binary data Epson recommends that you use AppleTalk for the printer s network connection If pence protocol other than AppleTalk for the network connection you need to set Biriar s toUr in the i on the control panel If you use the printer with a local connection you cannot use ee daia Using the PostScript printer driver with Windows To print in the PostScript mode you will have to install the printer driver See the appropriate sections below for installation instructions according to the interface that you are using to print Installing the PostScript printer driver for the USB interface Caution Never use EPSON Status Monitor and PostScript 3 driver at the same time when the printer is connected via a USB port It may damage the system Note L Installing the printer software for Windows may require administrator privileges If you have problems ask your administrator for more information
252. ystem with the administrator privilege administrator privilege Cannot access the shared printer Cause What to do Inappropriate texts are used for the Share name of the Do not use spaces or hyphens for the Share name shared printer An additional driver cannot be installed on the client Install the printer drivers from the Software Disc computer although the print server s OS and the client OS are different Your network system causes this problem Ask the administrator of the network for assistance Note For the additional driver to be installed please see the table below Server OS Client OS Additional Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Windows XP or 2000 clients x86 Windows 2000 Windows XP and Server 2003 x64 Windows Server 2003 Windows XP x64 clients x64 Windows XP and Windows Server 2003 Windows 7 Vista Vista x64 Server Windows 7 Vista XP or 2000 clients x86 Type 3 User Mode 2008 Server 2008 x64 or Server 2008 R2 Windows 7 x64 Vista x64 or XP x64 x64 Type 3 User Mode clients The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2 Windows 2003 Service Pack 1 or later Troubleshooting 227 Epson AcuLaser MX21 MX20 Series User s G
253. ze indicated by 222 is loaded then press the Start button Memory Overflow The printer has insufficient memory to execute the current task Select 2 iase to resume printing or press the Stop button to cancel the print job Non Genuine Toner Cartridge The installed toner cartridge is not a genuine Epson product Installing a genuine toner cartridge is recommended The printout and remaining service life of the toner cartridge displayed n the control panel may be different from those when using genuine Epson toner cartridge Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson ae a genuine Epson Lak or Se sar biari lear All ilarrningss from Rese i in the Setup menu s ae iS to ae i warning message See Toner Cartridee Renin Toner Cartridge on page 280 for instructions on replacing the toner cartridge Not Input Please Enter Nothing is entered for the setting Enter a value for the setting Optional RAM Error The optional memory module may be corrupted or incorrect Replace it with a new one Paper for Printing Faxes Not Loaded Replace the loaded paper with paper that the fax can be printed on For details see Output paper size on page 129 Paper Jam WWWWW Using the Control Panel 178 Epson AcuLaser MX21 MX20 Series User s Guide indicates the location of the The location where the paper jam occurred is displaye

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