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NEO 2000/4000 User & Installation Manual

1. e e Ir E Rr ssa S E 1 mit MEE Wl i s SB E pz 8 s TIL yo oF m P fo t PI s 8 es 1 5 a z Neo 0005c Figure C 3 Router Installed 4 C 5 Installing the Elevator Assembly Installing the Elevator Assembly addresses the installation of a completely assembled Elevator Assembly built with your system requirements in mind 10U to 40U The below procedure assumes that the Outer Skin cover and rubber feet have been removed tabletop units and the modules have been prepared for rack mount installation or
2. Figure C 7 Installing a Tape Drive d Repeat for all modules 11 See Section NeoSeries Module Configuration 10 gt Elevator Assembly Extension Mechanical Installation Assembly of the Elevator Assembly requires experience working with moderately complex mechanisms and the ability to follow directions carefully The Elevator Assembly is made up of the following components as shown in Figure C 8 Elevator Primary Chassis 10U or 20U lengths Elevator Media Car Elevator PCB Belt Block and Brackets Drive Belt Drive Motor Drive Motor Pulley Belt Tensioning Ramp and Idler Pulley e Standoff e Motor Cable Elevator Extension Components 50 100 200 Extensions e Tie Bars to connect extensions Install Hardware Elevator Assembly Required Tools e 2 Phillips Stubby or right angle screwdriver e Flat blade screwdriver e 0 050 inch Allen wrench recommended Scissors or knife for sizing the belt 4 C 11 ELEVATOR ASSEMBLY EXTENSION Orientation Of Parts During Assembly Figure C 8 shows a typical Overland assembled 10U Elevator Assembly The motor drive section always goes on top and the base section with the idler pulley always goes on the bottom Extension sections are mounted between the motor drive section and the base section All extensions are joined together with tie bars The Elevator moves tape
3. LIBRARY CONTROLLER CARD TO HOST TERMINATOR 1 i MASTER TO E Elevator E 1000000080 CE 10 CONNECTION 3 i Elevator to SECONDARY BE 50 z Oro F effi ke le Wt E Jm pem Mu d i se a d LJ A E i 0015 Figure C 33 Typical Library Cabling 2 Install terminator on Master Library Controller Card connection 3 Optional With power removed from both the router and the Neo modules connect the WAN point to the host with a 10BaseT cable see Figure 2 and Figure 33 This step is applicable to systems that utilize a Host For WEB TLC operations 4 Using10BaseT cable connect cable from Router port 1 to the top Neo Series module Primary Master see Figure 2 and Figure 33 C 26 5 Connect cable from Router port 2 to the second module in the stack Secondary Master 6 Continue connecting cables Router port 3 to the third module port 4 to the fourth module and so on until all modules are connected to the router NOTE Ensure power is off before proceeding with steps 7 and 8 7 Connect the male to male 9 pin cable from the Primary Master to the
4. C 15 Figure C 16 Timing Belt Installation Base Section C 16 Figure C 17 Timing Belt Installation C 17 Figure C 18 Timing Belt to Belt C 17 Figure C 19 Assembled Elevator and Extension C 18 Figure C 20 Powering up the Library C 19 Figure C 21 Neo Main GUI Display een C 20 Figure 22 Menu 5 20 Figure C 23 Module Configuration Select Screen C 20 Figure C 24 Module Configuration 5 21 Figure 25 Module Configuration 21 xvi Figure 26 Primary Master 9 4 22 Figure C 27 Neo Main GUI C 22 Figure 28 Menu sient pen v e i C 22 Figure C 29 Module Configuration Select Screen 29 Figure 23 Figure C 31 Module Configuration 6 23 Figure C 32 Typical Configured 51 C 24 Figure C 33 Typical Library Cabling eee C 25 Figure C 34 Powering up the Library C 26 Figure C
5. 8 1 Two Separate Configurations For Web TLC Available 8 2 Figure 8 1 World Wide Web Accessible eene 8 2 Figure 8 2 Local Area NetWork rrt teneri rk cer eec 8 2 decise AA 8 2 Web IE m 8 3 Figure 8 3 Web TLC Login 8 3 Figure 8 4 Web TLC rk er creep 8 3 SM E 8 4 Figure 8 5 Web TLC Status OPTOMA tex Eben dpi keen kb aate 8 4 Move Medid rr 8 5 Figure 8 6 Web TLC Move Media Option 8 5 Figure 8 7 Web TLC Move Media Confirm 8 5 8 6 Figure 8 8 Web TLC SETUP 8 6 Figure 8 9 Web TLC SETUP 8 7 8 8 Figure 8 10 Web TLC Functions 8 8 HISTORY mE 8 9 Figure 8 11 Web TLC History ODIIODE uicti tton tradit tertia aea 8 9 Appendix A Specification Hardware Specification 1 Table A 1 Hardware Specification esee 1 Environmental Specifications sss A 3 ROMS EY A 3 Table A 2 Safety 3 Electromagnetic EM SS ONS 0 S 3 Table A 3 Electrom
6. 2 20 Figure 2 19 Dual Host Multi Unit 2 20 Turning On The Libraries 2000 and 4000 seem 2 20 000 M M 2 20 Figure 2 20 Powering The Neo Series 2000 Library Module 2 21 Neg Series AQUO eee enn M 2 22 Figure 2 21 Powering The Neo Series 4000 Library Module 2 22 Chapter 3 Library Configuration 3 1 Factory Default Configuration xci tito rra ttn centenis 3 Library Configuration ODIOTIS 3 1 SCSI Configuration 3 1 Table 3 1 Neo Series SCSI Configuration 3 2 Network Configuration OPTIONS 3 3 Table 3 2 Network WebTLC Configuration Options 3 4 8 3 4 SIAN PETENS 3 4 pae 3 4 3 5 Figure 3 2 SCSI Option Selection Screen cect testers 3 5 Meure 3 9 Dive BUS 3 6 Figure 3 4 SCSI ID Confirmation 3 6 Figure 3 5 Drive 1 Bus 3 Data Field tive tcr 3 6 Setting up Reserved SIONS 3 7 How Reserved Slots are NUMDEred 3 7 Figure 3 6 Neo Series 20
7. SCSI TERMINATOR TO LIBRARY CONTROLLER CARD TO HOST SYSTEM Neo 0028g Figure 2 13 One Tape Drive Single Host 2 14 gt Installation Two Tape Drives Single Host System Figure 2 14 shows a typical SCSI cable configuration for an Neo Series 4000 library with two tape drives installed using a single host system Neo 0028b SCSI TERMINATOR TO LIBRARY CONTROLLER CARD JUMPER CABLE TO HOST SYSTEM Figure 2 14 Two Tape Drives Single Host Installation 4 2 15 Four Tape Drives Single Host System Figure 2 15 shows a typical SCSI cable configuration for a library with four tape drives installed using a single host system y Neo 0028 SCSI TERMINATOR TO LIBRARY CONTROLLER CARD SHORT JUMPER CABLES LONG JUMPER CABLE TO HOST SYSTEM Figure 2 15 Four Tape Drives Single Host 2 16 Installation Two Tape Drives Dual Host System Figure 2 16 shows a typical SCSI cable configuration for an Neo Series 4000 library with two tape drives installed using a dual host system Neo 0028c SCSI TERMINATOR TO LIBRARY CONTROLLER CARD HOST 1 SYSTEM Q TO HOST 2 SYSTEM SCSI TERMINATOR Figure 2 16 Two Tape Drives Dual Host Installation 4 2 17 SCSI CABLE CONFIGURATIONS Four Tape Drives Dual Host System Figure 2 17 shows a typical SCSI cable configur
8. 1 1 1 1 2 16 Figure 2 16 Two Tape Drives Dual 2 17 Figure 2 17 Four Tape Drives Dual 2 18 Figure 2 18 Single Host Multi Unit rece 2 19 Figure 2 19 Dual eer rot partera reri deben 2 20 Figure 2 20 Powering The Neo Series2000 Library Module 2 21 Figure 2 21 Powering The Neo Series 4000 Library Module 2 22 Chapter 3 Library Configuration Figure 3 1 Library Default 5 terit ades 3 5 Figure 3 2 SCSI Option Selection SCIEN xoi Cia 3 5 Figure 3 3 Drive 1 Bus ID as tide 3 6 Figure 3 4 SCSI ID Confirmation SCreenN taro qn pte ia 3 6 Figure 3 5 Drive 1 Bus 3 Dato Screen ner 3 6 xiii xiv Figure 3 6 Neo Series 2000 Slot 3 7 Figure 3 7 Neo Series 4000 Slot Numbering Lower 3 8 Figure 3 8 Total Reserved Slots Screen 3 9 Figure 3 9 Reserved Slots Numeric Keypad 3 10 Figure 3 10 Total Reserved Slots Confirmation Screen 3 10 Chapter 4 Operation Figure 4 1 Library Front Panel 4 1 Figure 4 2 Magazine Door Mechanical Release 4 2 Figure 4 3 Library 4 3 Figure 4 4 Power
9. 4 22 Inserting Cartridges Into MAgOZ NE 4 22 Figure 4 29 Tape Magazine with Tape Cartridges Installed 4 22 Using the Mail Slot Magazines Only sm 4 24 Figure 4 30 Left Magazine Slot 4 24 Barcode qe 4 25 Figure 4 31 Barcode Label installation 4 25 Chapter 5 Maintenance bead 5 1 Running Cleaning Cartridge m 5 1 Automatically Running a Cleaning Cartridge 5 Manually Running a Cleaning Cartridge enn 5 2 Running a Cleaning Cartridge from the Mail SlOt 5 2 Running a Cleaning Cartridge from a Data Cartridge Slot 5 3 Running a Cleaning Cartridge from the Cleaning Slot 5 3 Replacing a Cleaning Cartridge in a Reserved Slot 54 Replacing a Cleaning Cartridge in the Right Magazine 5 4 Replacing a Cleaning Cartridge in the Mail Slot eene 5 4 Chapter 6 Troubleshooting 6 1 6 1 ROCOVENY M UE 6 1 Figure 6 1 Troubleshooting Flow inrcr rn erret 6 2 Error Recovery o o T 6 2 Table 6 1 Error Recovery PIOCOGLIFGS 6 2 Fault Symptom Code
10. Cartridge Map nS Back Figure C 22 Menu Screen 3 Press the scroll down arrow until Module Configuration is visible m Touch Library Option Button to Edit Barcode Label Size 8 Chars Barcode Label Alignment Left Align Barcode Label Check Digit Disabled Barcode Reader Retries Enabled M Module Configuration Standalone Figure 23 Module Configuration Select Screen Back 4 Press the button adjacent to Module Configuration 4 21 The module configuration menu appears 5 Press Master then press Save Figure C 24 Module Configuration Screen Module Configuration confirm pop up window appears Press OK to save new option NOTE ption change is effective immediately after saving Press Cancel to skip saving the new option Figure C 25 Module Configuration Confirm 6 Press OK Module reboots NOTE The GUI main screen will display the module as the Primary Master Active when all cabling has been performed correctly C 22 gt Primary Master Active Vo Status zu E Neo Series b Tape Libraries Figure C 26 Primary Master Screen Configuring Slave Modules 1 On the GUI at the Neo module located below the Primary Master to be identified as the Slave Press Menu re tee 1 QYerland STORAGE Neo Series Tape Libraries ilr Figure C 27 Neo Main GUI Displ
11. MAIL SLOT LEFT MAGAZINE ONLY MAIL SLOT 13 Neo 0048 Figure 3 6 Neo Series 2000 Slot Numbering Library Configuration 4 3 7 RESERVED SLOT 1 50 48 MAIL SLOT LEFT MAGAZINE ONLY 41 Figure 3 7 Neo Series 4000 Slot Numbering Lower Mags 3 8 Library Configuration reserve a slot 1 From the Menu screen touch the Library option from the Edit Options area 2 From the Library options screen press the Wto scroll to the screen that contains the Total Reserved Slots option see Figure 3 8 Figure 3 8 Total Reserved Slots Screen Library Configuration 4 3 9 3 Press the associated box next to the Total Reserved Slots option numeric keypad appears on the display see Figure 3 9 Figure 3 9 Reserved Slots Numeric Keypad 4 Enter either new value and then press Save to confirm your change A confirmation screen appears on the display see Figure 3 10 Press OK to save new option WARNING ption change causes library to be immediately rebooted after saving Press Cancel to skip saving the new option Figure 3 10 Total Reserved Slots Confirmation Screen 5 Press the Back button repeatedly to return to the Main menu screen Your choice takes effect the next time you boot the library 3 10 gt Library Configuration
12. e 1 Adding a Tape Drive em 1 Figure B 1 Removing Tape Drive Blank Panel ees 1 Figure B 2 Installing Tape ritratto rati B 2 Appendix C Elevator Assembly Installation PR C Planning Your eo Merc C 2 Positioning Your Modules and the Elevator sene C 2 Verify Minimum Firmware Level sees 2 Figure C 1 Powering up the HDEOY C 3 Neo Senes M 4 ere err 4 Figure 2 Typical Router C 4 FIRS C 3 Router ISIE M 5 Installing the Elevator Assembly 6 Figure C 4 Drive Shoe Blank Panel Remowvoal eene C 7 Figure 5 Cover Plate Reveals cues eati ttr bt orm erdt ti 7 Figure C 6 Installing the Elevator Assembly enne C 9 Figure C 7 Installing Tape C 10 Elevator Assembly Extension nennen C 11 Mns else Tt C 11 Elevator Extension Components seen C 11 Elevator Assembly Required atout C 11 Orientation Of Parts During Assembly sse C 12 Figure C 8 Factory Assembled Elevator Assembly s C 12
13. Drives IP Addresses Private Addresses 1 SNMP Traps Trap 1 Address 25 255 255 255 Trap 82 Address 255 255 255 Trap 3 Address 255 255 Trap 4 Address 255 255 Cancel Apply Figure 7 5 Configure Dialog Box SNMP Traps 3 Place the text cursor in a field and type in values Use the Tab key or mouse to move from field to field 4 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to Appendix section later in this chapter 7 6 NeoCenter Utility Set E mail Addresses These addresses will be email upon notification of specific system events 1 Establish communications with the Library if not already established 2 On the Configure screen click on the E Mail Addresses tab The E Mail Addresses tab panel appears Configure Neo Library Figure 7 6 Configure Dialog Box E mail Addresses 3 Enter the name or IP address of the SMTP mail server 4 Enter up to four E mail addresses 5 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter NeoCenter Utility 4 7 7 Parameters For A Remote FTP Server These settings enable the user to download firmware to the Web TLC or to your
14. Press Cancel to skip saving the new option Figure 3 4 SCSI ID Confirmation Screen d Select OK to confirm The newly selected SCSI ID flashes for a few seconds while the drive is being updated then remains solid indicating that the operation is complete see Figure 3 5 m Touch SCSI Option Button to E dit Drive 1 Bus ID 3 Drive 2 Bus ID 5 Drive 3 Bus ID 6 Drive 4 Bus ID 7 Drive 5 Bus ID 8 Figure 3 5 Drive 1 Bus 3 Data Field Screen 5 Press the Back button repeatedly to return to the Main menu screen 6 Repeat this procedure to set any remaining SCSI IDs 3 6 Library Configuration Setting up Reserved Slots Use this option to remove some of the tape cartridge slots in the library from use as storage slots to meet licensing requirements or to dedicate one or more tape cartridge slots as a cleaning slot How Reserved Slots are Numbered Standard tape cartridge slots are numbered from the front of the magazine to the rear see Figure 3 6 and Figure 3 7 If you reserve one slot it becomes Reserved Slot 1 in the last slot of the magazine Additional reserved slots continue in this rear to front pattern If your software license limits you to less than the full magazine capacity Reserved Slot 1 always follows the last unreserved data tape cartridge If you reserve one slot RESERVED SLOT Reserved Slot 1 1
15. The Neo Series Libraries also support fail over protection for multi unit library configurations In the event of a master module failure a pre selected slave module becomes operator initiated the fail over master For example if the primary master library fails you can invoke the library system s fail over mode In this mode one of the connected slave units serves as the secondary master library that now communicates with the host system through the SCSI interface The source of power to the elevator assembly s drive motor is switched from the original primary master library to the newly assigned secondary master library Elevator Assembly Interface Connector Elevator Assembly Mounting Location Figure 1 11 Elevator Assembly Location 1 12 gt Introduction This chapter explains how to install the Neo Series Library Modules Sections in this chapter include e Setting up the tabletop models of the Neo Series Library Modules Setting up the rackmount model of the Neo Series Library Modules SCSI cable configurations for the Neo Series Library Modules Applying power to the libraries Setting up the Tabletop Models Neo Series Library tabletop models require no mechanical assembly for mounting see Figure 2 1 Place the library on a desk table or other stable horizontal surface Ensure the cooling grills at the front and the fans at the rear of the libra
16. 3 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter NOTE For a complete description of the above selectable options including default options see Chapter 3 Library Configuration NeoCenter Utility 4 7 9 SCSI Identification 1 Establish communications with the Neo Library if not already established 2 On the Configure Neo Library screen click on the SCSI Identification tab The SCSI Identification tab panel appears Configure Neo Library Sync 10 MB s 7 mi Figure 7 9 Configure Dialog Box SCSI Identification 3 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter NOTE For a complete description of the above selectable options including default options see Chapter 3 Library Configuration 7 10 gt NeoCenter Utility Library Parameters 1 Establish communications with the Neo Library if not already established 2 On the Configure Neo Library screen click on the Library Parameters tab The Library Parameters tab panel appears Configure Neo Library Overland Neo Seri v Disbled Z Figure 7 10 Configure Dialog Box Library Parameters 3 Click OK if y
17. Cartridge Map Library Options Selecting this option lets you view but not modify the library settings as defined in the Library option of the Edit Options area Figure 4 18 Tables 4 2 and 4 3 describe the available options NOTE You can view the next sequential Library Options screen by selecting the W To return to the previous Library Options screen select the or Back button to return to the Menu screen View Library Options Library Remains Offline After Power up Initialization Auto Power up An Installed Drive After Timeout Disabled Disabled Unload Mode Implicit Total Reserved Slots 0 Auto Clean Mode Disabled Back Figure 4 18 View Library Options Screen Initial Screen Table 4 2 below lists and describes the available Library options Table 4 2 View Library Options Option Description Library Stays Offline Library does not go online after power up initialization You After Power up must select the Online option from the Menu screen on the GUI Initialization touch screen The default is Disabled Auto Power up an Enables a tape drive to be automatically powered up after a Installed Drive delay after replacing a tape drive Operation 4 4 13 Table 4 2 View Library Options Continued Option Unload Mode Description Selects the unload mode for library tape drives If Implicit the library unloads a tape drive before attempting to move a cartridge from that tape d
18. Service highest level allows access to the Menu that lets you view edit library and SCSI options Touch an Input Box to Edit Decimal Keypad New User Level 1 i 2 5 Password Reenter New 4 5 5 User Level 1 Password 7 8 3 Security Level 4 UserLevel1 UserLevel2 Clear Back Disabled Disabled Entry 0 Disabled Save Back Figure 4 8 Library Password Levels Each password is represented by four decimal digits that are stored in NVRAM non volatile memory in a range of 0001 to 9999 Note that 0000 is used to disable password verification for that level Enabling a password causes all disabled higher levels to also be enabled to that value As a result prior to accessing a higher level operation you are prompted first to enter the higher level password This method prevents someone from entering an unprotected Menu mode and changing the lower level password to defeat it You can also use a higher level password to gain access to a lower level operation For example use the Service password to access the Move Media operation Using the Service password to access the Menu option also gives full access without validating to the Service operations Host System Media can also be locked by software running on the host The library provides no GUI touch screen override for this command Usually exiting the host software restores media a
19. The loader task detected unexpected status and could not recover internal target error Missing Magazine 3050 F n diag no magazine installed for diag to run o Cartridges In Library 3051 F No cartridge available for diag to run Too Many Cartridges 3052 F Unoble to run cart or drive cycle loader is full with cartridges eed 1 Drive Minimum 3054 F No available drive to run diag nvalid Magazine Type 3057 F Unsupport magazine type detected Magazine Type Change Not Handled 3058 F Unsupport magazine type detected Drive Type Not Supported 3059 F Unsupport drive type detected Diag Fetch Drive not loaded 305b F Diag No cartridge present for a fetch Diag Timeout waiting for drive empty 305d F Fetch timeout waiting for drive unload ready nvalid bin number 305f F Invalid bin number detected in diag Zone Sequence Error 3060 Eject command timeout Drive 0 Eject Failed 3074 command timeout Drive 1 Eject Fail 3075 C D G Eject command timeout Drive 2 Eject Fail 3076 C D G Eject command timeout Drive 3 Eject Fail 3077 C D G Eject command timeout Diag get drive 0 status failed 3078 C D G Failed to get drive status communication error Diag get drive 1 status failed 3079 C D G Failed to get drive status communication error Diag get drive 2 status failed 307 C D G Failed to get drive status communication error Diag get drive 3 status failed 307b C D G Failed to get drive status communication er
20. eee D 9 Figure D 9 Multi Module 8 Partition Neo Series 2000 D 10 Appendix E Tape Drive Technologies eje Me C M E deese E Table 1 Models amp Slot te rtr eene ere rep iacet E DLT and SDLT eI eo RT mmm 1 pg E Lu T m E 2 ea Em 2 2 BENGTS 2 HO TMC ca 3 BENGTS E 3 xiii xiv Chapter 1 Introduction Figure 1 1 Neo Series 4000 1 1 Figure 1 2 Neo Series 2000 1 2 Figure 1 3 Neo Series Tape Drive 1 4 Figure 1 4 Tape Drive 1 5 Figure 1 5 Neo Series Library 1 6 Figure 1 6 Mail Slot GCGBSS ies 2 rb aka n ge 1 7 Figure 1 7 Neo Series Power 5 1 8 Figure 1 8 Library Controller Card and PCI Slots 1 9 Figure 1 9 Neo Series L
21. 6 8 Troubleshooting Table 6 2 Fault Symptom Codes Continued Message FSC ERP The opcode for a WORD message was 7009 C D G WORD sized message was received unknown but the message opcode could not be identified The opcode for a DWORD message 700A C D G A DWORD sized message was received was unknown but the message opcode could not be identified The button causing library to go offline 7008 command to take the library offline was unknown was completed successfully but the GUI button that initiated the action could not be identified Destination Xchg was Null 700C Attempting to send command to task but the argument exchange pointer was NULL Sending of a cmd failed 700D An attempt to place a command task exchange failed Deactivating a drisve that is not 700E CG The Control task is indicating that a attached request to deactivate a drive failed becase the drive is not attached Deactivation of a drive failed 700F The Control task is indicating that a request to deactivate a drive failed reason is not known Drive removal failed 7010 The Drive task is indicating that a request to power down a drive failed reason is not known Drive is Active failed 7012 The Drive task is indicating that a request to determine if a drive is executing a host command failed reason is not known Control Com Unidentified 7013 During HotSwap a comma
22. Introduction This chapter describes how to operate the Overland Storage Neo Series Libraries Sections in this chapter include Front panel Turning the library on Library display screens and options Inserting and removing tape cartridges Front Panel The front panel of the libraries include the left and right magazine doors a Graphical User Interface GUI touch screen a library status LED and a viewing window see Figure 4 1 Neo 9140 Left Magazine Door Viewing Window GUI Touch Screen Library Status LED Right Magazine Door Figure 4 1 Library Front Panel Operation lt 4 1 Magazine Doors The magazine doors have both an electrical release via the GUI touch screen and a manual release It is always recommended that you open the magazine doors using the GUI touch screen However should the GUI touch screen fail you can manually open them by pushing a paper clip into the mechanical releases at the center of each door Neo Series 4000 see Figure 4 2 CAUTION The magazine doors must only be opened manually in an emergency Failure to do so may cause data loss and equipment damage Neo 9130 Left Magazine Door Release Library Status LED Right Magazine Door Release Figure 4 2 Magazine Door Mechanical Release 4 2 gt
23. NEO SERIES LIBRARIES User amp Installation Manual 104248405 PROPRIETARY NOTICE information contained in or disclosed by this document is considered proprietary by Overland Storage By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used reproduced in whole or in part nor its contents revealed to others except to meet the purpose for which it was delivered It is under stood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage Overland Storage provides this manual as is without warranty of any kind either expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Overland Storage may make improvements or changes in the product s or programs described in this manual at any time These changes will be incorporated in new editions of this publication Overland Storage assumes no responsibility for the accuracy completeness sufficiency or usefulness of this manual nor for any prob lem that might arise from the use of the information in this manual Worldwide Overland Storage Inc Headquarters 4820 Overland Avenue San Diego CA 92123 Toll Free 800 729 8725 Tel 858 571 5555 Fax 858 571 3664 Sales Tel 858 571 5555 Fax 858 571 3664
24. Table A 5 Temperature Humidity and Altitude Specification NON OPERATING LONG TERM Unpacked or Packed Dry Bulb Temp 40 Cto 60 C Temp Gradient 20 C hr across the range Temperature Shock 15 C over 2 min Wet Bulb Temp 30 C Relative Humidity 5 to 95 non condensing Humidity Gradient 10 hr Altitude sea level 1000 ft to 10 000 ft TRANSIT SHORT TERM Packed 7 days Dry Bulb Temp 40 Cto 60 C Temp Gradient 25 C hr across the range Temperature Shock 15 C over 2 min Wet Bulb Temp 30 C Relative Humidity 5 to 95 non condensing Altitude sea level 1000 ft to 10 000 ft Shock Table A 6 Electromagnetic Emissions Specification OPERATING Within Spec No Damage Peak Acceleration 1 5 G s Duration 11 ms Waveshape 1 2 sine pulses Application X Y Z axes repeat 3 times NON OPERATING Unpacked No damage Peak Acceleration 25 G s Duration 11 ms Table A 6 Electromagnetic Emissions Specification Continued Waveshape 1 2 sine pulses Application X Y Z axes repeat times TRANSIT STORAGE Packed No damage Peak Acceleration 30 G s Duration 30 ms Waveshape 1 2 sine pulses Application X Y Z axes repeat 3 times PHYSICAL DROP TEST Packaged No damage Drop Test Distance 12 inches 30 5 cm Vibration Application Per
25. qm 1 9 Figure 1 9 Neo Series Library rette 1 10 Front Panel NANG RONG E 1 10 Figure 1 10 Neo Series Front 1 11 Multi module Library Systems 1 11 Figure 1 11 Elevator Assembly Location 1 12 Setting up the Tabletop Models psit hax Met rap ej 2 Figure 2 1 Tabletop Model Clearances nnne 2 Chapter 2 Installation Setting up the Rackmount 2 2 Figure 2 2 Rack Mounting Template Front enne 2 2 Figure 2 3 Rack Mounting Template BOCK wc cies 2 3 Rackmount Model Installation Preparation een 2 4 Figure 2 4 Neo Series Template rre retirer rrr nne 2 4 Installing es semi 210 cca ec 2 4 Figure 2 5 Installing the Slide 2 5 Figure 2 6 Installing Slide Member Fasteners ee 2 6 Figure 2 7 Installing The Library Module enne 2 7 Opening The Library Module DO DIS unda n eda aut 2 8 Figure 2 8 Opening Magazine Doors 2 8 Figure 2 9 Library Retaining SCIOWS corr nre inrer chen nte 2 9 Me 2 9 m UR 2 10 Interface Cable 5 2 10 Neo Series 2000 2 11 One Tape Drive Single Ho
26. xi xii Preparing to Assemble The C 12 Figure C 9 Elevator Bottom PIONS C 13 Figure C 10 Media C 13 Figure C 11 Tensioner Ramp ldler Pulley Zero 14 Figure C 12 Elevator Belt Block and Brackets eee C 14 Figure C 13 Tensioner Ramp laler Pulley C 15 Figure C 14 Elevator Extension Alignment C 15 Figure 15 Tie Bar ges C 16 Table C 1 Timing C 16 Figure C 16 Timing Belt Installation Base Section C 17 Figure 17 Timing C 18 Figure C 18 Timing To Belt BIOCK C 18 Figure 19 Assembled Elevator and Extension 4 44 C 19 Neo Series Module 20 Configuring Modules For Elevator Application C 20 Figure C 20 Powering up the DDrOly C 20 Configuring the Primary Master Module een 21 Figure C 21 Neo Main GUI DISDIO 21 Figure 22 Menu 21 Figure C 23 Module Configuration Select 5 21 Figure C 24 Module Configuration Screen wcities C 22 Figure C 25 Module Configuration
27. 2 4 gt Installation 1 If not already installed attach the front shorter and rear longer mounting brackets to the outer and middle slide members see Appendix 2 5 IMPORTANT Fully tighten the front mounting bracket screws Leave the rear mounting bracket screws finger tight to prevent binding when mounting the library module Once distance between rails is set screws shown here should be tightened Neo 0010 Front Mounting Bracket Rear Mounting Bracket Middle Slide Member Figure 2 5 Installing the Slide Members 2 Attach the slide members using the suppled fasteners Install the clip nuts on the inside of the slide member s front and back mounting bracket only if the vertical rail mounting holes are not tapped see Figure 2 6 Installation 4 2 5 2 6 Installation eveVasees 22222221001 Clip Nut Tapped Vertical Member Mounting Holes vi 4 Untapped Vertical Member Mounting Holes Middle Slide Member besssse Neo 0002 Figure 2 6 Installing Slide Member Fasteners 3 Push the middle slide member as far as possible to the front of the slide member assembly Installing The Library Module The following instructions illustrate how to insert your library module in a RETMA rack see Figure 2 7 p Neo 0003
28. 5 7 25 Figure 7 31 Confirmation Message enm 7 26 Figure 7 32 Download Progress Message eene 7 26 Figure 7 33 Library is Rebooting 7 27 Figure 7 34 Disable SUDMENU nia ter te Rte dece 7 28 Figure 7 35 Disable Partitioning Message 7 28 Figure 7 36 Stored to Non Volatile Memory Message 7 29 Figure 7 37 Download Progress 7 29 Figure 7 38 Library is Rebooting 7 30 Figure 7 39 View Partition Info Selected 7 30 Figure 7 40 Partitioning Info 7 3 ee c tee escent 7 31 Figure 7 42 Partition ID Info Screeri 7 32 Figure 7 43 Stop or Done ONION ese sir orco Sr rrr ka pc 7 32 Figure 7 44 Set Partition ne 7 33 XV Chapter 8 Web TLC Figure 8 1 World Wide Web Accessible ro eire 8 2 Figure 8 2 Local Area 8 2 Figure 8 3 Web ILC Login PrORDT rdc tte aei 8 3 Figure 8 4 Web TLC Control PANel 8 4 Figure 8 5 Web TLC Status 8 5 Figure 8 6 Web TLC Move Media 8 6 Figure 8 7 Web TLC Move Me
29. 7010 Attempt to send a command to a drive in a remote module but the module number is out of range Unknown drive type 701E Attempt to show detailed drive status of a drive whose type is unknown The Scsi response was not expected 701F The command response from the Scsi task in a remote module was unexpected The Flash response was not expected 7020 The command response from the Flash task in a remote module was unexpected Scsi response not matched to a known command 7021 command response was received from a Scsi task but the original command opcode could not be determined Unexpected state after NonVolConfig cmd 7022 After successfully completing NonVolConfigPut command the current state of the save operation was unknown Unexpected state after SCSI mode cmd 7023 After successfully completing ScsiUpdateModeParameters command the current state of the save operation was unknown Unexpected state after SCSI init cmd 7024 After successfully completing Scsilnitcommand the current state of the save operation was unknown Cartridge reject recovery failed 8001 C D G The DLT drive failed to successfully load a tape even after retries Drive Fan stalled 8002 The fan in the drive hot swap shoe is either not installed or has stalled 6 10 Troublesho
30. Document Done Figure 8 11 Web TLC History Option When you select a file a Save As window appears letting you select a network destination for the download When you select display a trace log the log will be seen through the browser Web TLC lt 8 9 8 10 gt Web TLC itt Hardware Specification Table A 1 Hardware Specification OPERATIONAL Neo Series 2000 Neo Series 4000 SPECIFICATION Host SCSI Interface LVD SE LVD SE Drive Configuration 0 1 2 0 2 4 Drive Compatibility Quantum SDLT and DLT Quantum SDLT and DLT 8000 LTO Ultrium 200 8000 LTO Ultrium 200 Number of Cartridges 26 removable all SDLT DLT 52 removable all SDLT DLT or 30 removable all LTO or 60 removable all LTO Maximum Data Capacity gt 2 86TB all SDLT or gt 5 72TB all SDLT or native 3 00TB all LTO or 1 04TB 6 00TB all LTO or 2 08TB all DLT 8000 all DLT 8000 Maximum Transfer Rate gt 79 2GB hr all SDLT or 158GB hr all SDLT or 115 2GB hr LTO or 230 4GB hr LTO or 43 2GB hr all DLT 8000 86 4GB hr all DLT 8000 Mount Time into Drive 10 seconds approximate 10 seconds approximate Excluding XpressChannel Excluding XpressChannel access access Dismount Time from Drive 10 seconds approximate 10 seconds approximate Excluding XpressChannel Excluding XpressChannel access access RELIABILITY Neo Series 2000 Neo Series 4000 MTBF gt
31. Library Default Screen 2 Select the Menu option from the Status screen 3 Enter the appropriate password required See the section on Front Panel and Media Locks in Chapter 4 for instructions on how to set passwords 4 Select SCSI in the Edit Options area to display the following screen see Figure 3 2 Touch SCSI Option Button to Edit Drive 1 Bus ID 4 Drive 2 Bus ID 5 Drive 3 Bus ID Drive 4 Bus ID 7 Drive 5 Bus ID 8 Back Figure 3 2 SCSI Option Selection Screen NOTE You can move to the next sequential SCSI options screen by selecting the W To return to the previous SCSI options screen select the A or Back button to return to The Menu screen 5 For example to set the Drive 1 Bus ID to 3 a Select the box next to the text Drive 1 Bus ID The Drive 1 Bus ID screen appears on the display see Figure 3 3 This screen displays the current Drive 1 Bus ID along with the new value that you request Library Configuration 4 3 5 Drive 1 Bus ID 4 New Back Figure 3 3 Drive 1 Bus ID Screen b Touch the block that contains the number 3 This places your request into the New data field c Touch the Save option to confirm your request A confirmation screen appears on the display see Figure 3 4 Drive 1 Bus ID Confirm Press OK to save new option NOTE Option change is effective immediately after saving
32. Operation Indicators The library front panel indicators consist of a GUI touch screen and a library status LED see Figure 4 3 Neo 9039 GUI Touch Screen O Library Status LED Figure 4 3 Library Indicators Table 4 1 Library Front Panel Indicators Indicator Description Solid Green The Library is operating correctly under normal conditions Flashing Green The Library is operating correctly however a change is being made via the GUI touch screen that interrupts the current library operation Solid Amber The library is in a fault state as indicated by the fault message on the GUI touch screen Operation 4 4 3 Turning On The Libraries Use the following instructions to apply power to your library module Neo Series 2000 1 Connect the supplied power cord s to AC receptacle located on the back of the library module see Figure 4 4 Neo 0004 Figure 4 4 Powering The Neo Series 2000 Library Module sep 2 Toggle the power switch to on 3 Press anywhere on the GUI touch screen to activate the display and turn the library module on Neo Series 4000 1 Connect the supplied power cord s to AC receptacle located on the back of the library module see Figure 4 5 4 4 Operation Neo 9127 Figure 4 5 Powering The Neo Series 4000 Library Module se 2 Toggle each power switch to on 3 Press an
33. 0 IP Gateway 10 1 8 99 DNS Server 10 1 8 14 Back Figure 4 20 View Network Options Screen Table 4 4 View Network Options Option Description IP Adaress Determination Lets you set the way an IP address is determined The possible choices are Obtain An IP Address From a DHCP Server and User Specified IP Address The default is Obtain An IP Address From a DHCP Server IP Adaress Enter a valid IP address using the numeric keypad IP Mask Enter a valid Subnet Mask address using the numeric keypad IP Gateway Enter a valid Gateway IP adaress using the numeric keypad DNS Server Enter a valid DJNS IP address using the numeric keypad These options are only valid if the IP Address Determination Option is set to User Specified IP Address Operation 4 4 17 Library Info Selecting this option lets you display the Miscellaneous Library Info screen Figure 4 21 This screen displays the library s firmware revision IP address that is currently in use and the library serial number Miscellaneous Library Info Firmware Revision 4 01 Public IP Address 10 1 25 88 Local IP Address 10 1 25 78 Ethernet Address 009000112233 Serial Number ABCD123456789XYZ Back Figure 4 21 View Library Info Screen Cartridge Map Selecting this option provides you with a visual indication of all library drives mail slots and magazine slots including whether there is a cartridg
34. 2 10 shows a typical SCSI cable configuration for a library with one tape drive drive 1 installed SCSI TERMINATOR _ TO LIBRARY TO HOST SSS 4 CONTROLLER SYSTEM Zo e BOARD Figure 2 10 One Tape Drive Single Host Installation 4 2 11 Two Tape Drives Single Host System Figure 2 11 shows a typical SCSI cable configuration for a library with two tape drives installed using a single host system TO HOST SYSTEM 2 12 Installation Figure 2 11 Two Tape Drives Single Host SCSI TERMINATOR TO LIBRARY CONTROLLER BOARD Two Tape Drives Dual Host System Figure 2 12 shows a typical SCSI cable configuration for a library with two tape drives installed using a dual host system 7 35 4 scs S Host TERMINATOR E IBRARY TROLLER RD TO HOST DRIVE 1 Figure 2 12 Two Tape Drives Dual Hosts Installation 4 2 13 Neo Series 4000 SCSI Configuration The following configuration examples are provided as an aid to cabling and configuring your Neo library s One Tape Drive Single Host System Figure 2 13 shows typical SCSI cable configuration for a library with one tape drive drive 1 installed
35. 250 000 hours gt 250 000 hours Excluding power supply tape Excluding power supply tape drives and cooling fans drives and cooling fans MSBF 2 000 000 cartridge cycles 2 000 000 cartridge cycles Design Life yrs 30 duty cycle 7 yrs 30 duty cycle MTTR 10 min most FRU s 10 min most FRU s PHYSICAL CHARACTERISTICS Tabletop Version Height 8 75 in 22 25 nominal 50 17 5 in 44 50 cm nominal Note Rear rack enclosure 100 door if any must provide Note Rear rack enclosure minimum of 3 0 additional door if any must provide clearance from rear of chas minimum of 3 0 additional sis for SCSI cables and fan clearance from rear of chas housings sis for SCSI cables and fan housings Width 16 75 in 22 23 cm 16 7 in 42 4 cm Depth including drive handles 31 0 in 78 74 cm 31 0 in 78 74 cm 4 1 Table A 1 Hardware Specification Continued Weight Unpacked approx 67 0 lbs 30 40 kg est with 2 drives installed Packaged approx 99 0 Ibs 44 91 kg estimated Unpacked approx 127 0 Ibs 58 kg estimated with 4 drives installed Packaged approx 199 0 Ibs 90 kg estimated Environmental Specifications Safety Neo Series 2000 and 4000 Libraries comply with the following regulatory agency product safety specifications Table A 2 Safety Specification AGENCY STANDARD UL Listed Mark UL 1950 Standard for Safety o
36. E mail sales overlandstorage com www overlanddata com Technical Support Tel 858 571 5555 Fax 858 571 3664 E mail techsupport overlandstor age com Overland Storage Overland House Ashville Way EMEA Wokingham Berkshire RG41 2PL England Tel 44 0 118 9898000 Fax 44 0 118 9891897 www overlandstorage com E MM Purpose of This Manual This manual provides step by step installation instructions and information required for ongoing use and maintenance of the Neo Series Library Module tape drive systems This manual is written for the installer and user of this equipment The following information is contained in this manual Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Appendix Appendix B Appendix C Appendix D Appendix E Introduction Provides an introduction to the Neo Series Libraries along with a brief description of the benefits features and tape capacities drives and lists the models covered in this manual Installation Presents step by step procedures for unpacking and installing the Neo Series Library Module interface connections and a description of the configuration options Library Configuration Explains how to configure the Neo Series Librar ies for normal operation Sections in this chapter include Default Settings SCSI ID Reserved Slots Local Network Operation Describes front panel op
37. ISTA 1 time Table A 7 Vibration Specification OPERATING Within Spec No Damage Frequency Range 5 1000 5hz Peak Acceleration 25 G s Waveshape Sinusoidal 1 octave min Application X Y Z axes 2 Sweeps pers NON OPERATING Unpacked No damage Frequency Range 5 1000 5hz Peak Acceleration 1 0 G s Waveshape Sinusoidal 1 octave min Application axes 2 sweeps pers TRANSIT STORAGE Packed No damage Frequency Range 5 1000 5hz Peak Acceleration 2 0 G s Waveshape Sinusoidal 1 octave min Application 2 axes 2 sweeps pers 4 5 Primary Power Voltage Limits The Neo Series 2000 and 4000 Libraries are capable of using any nominal AC voltage between 100 and 240VAC power at 50 or 60 Hz The machines are capable of powering up and operating without error from any voltage within the ranges specified Frequency Limits Neo Series 2000 and 4000 Libraries are capable of operation at either 50Hz or 60Hz The machines will automatically adjust for 50 60Hz primary power operation without requiring user intervention or modification Power Requirements Neo Series 2000 Library with two tape drives installed exhibits a nominal steady state AC power consumption of 192watts and a maximum peak power consumption of 240 watts Neo Series 4000 Library with four tape drives installed exhibits a nominal steady state AC power consumption of 344 watts and a maximum peak power consumption of 430 watts Table A 8 Current C
38. Library via a remote ftp site 1 Establish communications with the Library if not already established 2 On the Configure screen click on the Remote FTP Server tab To reach Overland Storage s FTP site contact Technical Support for the current User ID and Password The Remote FTP Server tab panel appears Configure Neo Library x SCSI Identification SCSI Parameters Library Parameters Drives IP Addresses Private IP Addresses SNMP Traps 1 Access Factoy E mail Addresses Name Address 0 00 User Id Pox Password for Initial Directory xmo Cancel Apply Figure 7 7 Configure Dialog Box Remote FTP Server 3 Enter the following server information Name or IP address NOTE If the default Name Address has been updated or is unavailable contact Overland Storage Technical Support e User ID Password Initial directory 4 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter 7 8 gt NeoCenter Utility SCSI Parameters 1 Establish communications with the Neo Library if not already established 2 On the Configure Neo Library screen click on the SCSI Parameters tab The SCSI Parameters tab panel appears Configure Neo Library ot Ready Figure 7 8 Configure Dialog Box SCSI Parameters
39. SDLT 60 LTO 11 4 TB 16 6 TB 4 1 TB 12 TB Neo 4200 2 8 104 DLT SDLT 120 LTO 22 8 TB 33 2 TB 8 3 TB 24 TB Neo 4300 3 12 156 DLT SDL T 180LTO 34 2 TB 49 9 TB 12 4 TB 36 TB Neo 4400 4 16 208 DLT SDL T 240 LTO 45 6 TB 66 6 TB 16 6 TB 48 TB Capacity Expansion Chassis s 26 30EXP 0 2 26 DLT SDL T 30 LTO 5 7 TB 8 3 2 1 TB 6 TB 52 60EXP 0 4 52 DLT SDLT 60 LTO 11 4 TB 16 6 4 1 TB 12 TB Expansion chassis contains a library controller controller card and no drives DLT and SDLT Technologies DLT Designed for enterprise networking systems of workgroups intranets and extranets the DLT1 drive backs up an entire small to medium sized server or workstation on a single DLTtape IV cartridge Based on the industry standard DLTtape technology the DLT1 delivers fast and dependable performance It easily integrates into your existing or new network system as the DLT1 works with practically all the popular backup software packages and hardware platforms Benefits Native capacity of 40 GB at 3 MB s 2 1 Compression allows 80 GB at 6 MB s Read compatible with the DLT 4000 format Industry standard 4 E 2 gt Open system supported by many manufacturers More than 200 000 hours MTBF at 100 duty cycle SDLT220 Super DLT tape incorporates multiple advances in technology achieving huge increases in capacity and transfer speed More importantly it provides a viable evolut
40. Support Call Technical Support CARTRIDGE ERROR FSC might might not be displayed Cartridge will not eject Normal operation impossible Neo 0049 Figure 6 1 Troubleshooting Flow Chart Error Recovery Procedures Table 6 1 lists ERPs for errors reported on the GUI touch screen of the library This list includes only those procedures that can be safely performed by an end user Table 6 1 Error Recovery Procedures ERP Code Procedure Description C Cycle power to the library using the Power option on the GUI touch screen Wait 30 seconds to power on again 6 2 Troubleshooting Table 6 1 Error Recovery Procedures ERP Code Procedure Description D Turn off power to the library and inspect connectors and cables Invalid operation Select parameters correctly and try again Call Technical Support Fault Symptom Codes FSCs FSCs that appear on the GUI touch screen are described in the below tables Chapter 4 Operation A descriptive message and instructions for clearing the fault accompany each FSC If a fault persists look up the FSC in Table 6 2 to determine the error recovery procedure or to report it to your service provider Table 6 2 Fault Symptom Codes Message FSC ERP Novram Update Error 0306 G The non volatile configuration area in flash memory could not be updated programmine error Barcde Not Active Error 0501 D G The hardware could no
41. aida of ti Use Use sight 102 x St pan head SEMS Soma addondl aducimant may be necaseary See other side of this template for C location marking instructions has ving the Power Supply and Drve s Lit unit and visually align Inner and hd Mentis raleralo wt a mechanical ited Car aa Inner Slide Members into extended rack mounted Middle Members Insure Ball Bearing Slide Members are locat 8 Slide unit completely into rack until Front Panel touches rack Remove s ena i n iSd position Attach thing two 10 32 captive thumbscrews fected gn he Front panelinaide Font doors He noor Power Supp end Dives o he chassis Remove Door Lateh Insert located on Front panei RETMA racks with 10 32 tapped mounting holes on rails 1 Remove Inner Slide Member trom each Rack Mount Slide 2 Attach both Inner Siide Members to chassis sides Use eight M4 x 8mm Hex screws Auch an and Faar Mounting o ie Menor eng lata of 8 32 hawara suppl wth aida et acra flat washer lock washer 4 Do notat of Front and Rear Mounting Brackets 5 Attach Eron and Rear Mounting Brackets to the marked locations on the outside surface ofthe rack mounting ral See other side of his tempat for oca Sight 10 32 x 8 8 head SEMS screws Some addtional adjustment may be necessary pn Mounting Brackotto fit customers rack cabi
42. and 20U may be added to accommodate virtually any configuration of Neo Series modules up to a total of 40U Installing the Elevator in the rack mounted modules Configuration Graphical User Interface GUI inputs to configure Master and Slave modules Cabling Motor Cable from the Master module to the Elevator Assembly primary 10BaseT cables from the router to Master and Slave Modules Secondary Master Configuration 4 C 1 INTRODUCTION C 2 Fail over Initiation Primary Master restoration Planning Your Installation The Neo Series Elevator Assembly is intended to be mounted in a standard 19 inch RETMA equipment rack with a depth of 24 to 30 inches Elevator kits may include variations of the following Factory assembled Two High 100 or Four High 20U Primary Elevator Base Elevator Extension kit s BU 10U or 20U lengths The Elevator Assembly is composed of either a 10U or 20U motor drive assembly plus extensions whose combined length is equal to the combined heights of the number of modules installed in the rack or as specified by the customer An additional extension section and timing belt is needed for installation with each additional module Prepare each module in the multi unit library system for Elevator installation by removing the cover blanks drive shoe assemblies Drives 2 and 4 for 4000 series models and or blank drive shoe covers while they are outside of the storage ca
43. are installed in a RETMA rack NOTE Before rack mounting your Neo modules for a Elevator application ensure that the router is mounted at the top area of the RETMA rack 1 If modules are rack mounted verify that all units are powered down and the power cords are removed CAUTION Attempting to install the Elevator to a fully powered Neo Series module may cause severe damage to unit circuitry 2 Remove Drive Shoe 2 and Drive Shoe 4 see Figure C 4 or the blank cover for each module that will use the Elevator A CAUTION With a blank panel or tape drive removed there is access to moving parts DO NOT reach into open cavities VORSICHT Wenn eine Gehduseplatte oder ein Band Laufwerk entfernt wurde gibt dies Zugang zu sich bewegenden Teilen Greifen Sie NICHT in den Hohlraum a Loosen the captive retainer screws at the top center and lower left of the drive module b Pull straight back on the drive shoe handle to remove the drive Some effort will be required to overcome the initial resistance of unplugging the module from the receiver c Continue to slide the drive out while fully supporting the module until the drive load handle has cleared the back of the library 3 Remove the Elevator blank cover plate adjacent to the power supply a Remove two screws from the back of the cover plate see Figure C 5 b Remove two inner screws from inside the drive shoe slot see Figure 5 c Remove top screw Figure 5 Rack
44. attention conditions If set to Alll the unit reports all unit attention conditions in sequence if set to One the unit reports only the highest priority condition Init Element Status Lets you specify the library s response to the SCSI No Inventory No Inventory INITIALIZE ELEMENT STATUS command The possible settings are No Inventory Force Inventory and Force Label Scan Test Unit Ready Lets you specify the response to a TEST UNIT READY Standard Standard Reporting command if the library is in Sequential Mode The possible settings are Standard or Custom Standard returns check condition not ready and Custom returns Good Status Device Capability Lets you choose between two lengths of the mode Short 14 Short 14 Page Length sense select device capabilities page SCSI page 1Fh bytes bytes which are short 14 bytes and long 18 bytes to accommodate different SCSI device implementations of this page Transport Element Lets you set the base address for the robotics mechanism 0 0 Base Address Storage Element Base Lets you set the base address for the magazine slots The 20 20 Address default is Transfer Element Base Lets you set the base address for the tape drives 1E0 1E0 Address Import Export Element Lets you set the base address for the mail slot 1C0 160 Base Address Product Identification Lets you specify the response of the library s robotics to NEO Series NEO Series The SCSI INQUIRY command in the P
45. cartridge in the reserved slot 3 Select the Clean One Drive menu option from the Maintenance submenu on the front panel display Note that the Source window defaults to the cleaning slot Slot 0 4 Select Cleaning If the default entry is not the tape drive to be cleaned press Drive in the Destination Element Type box to sequence through the available tape drive choices Or use the Decimal Keypad Backspace and Numeric Keys to enter the tape drive number directly 5 When the destination entry is correct select Execute Clean 6 When the cleaning cycle completes the library returns the cleaning cartridge back to the cleaning cartridge slot To remove the cleaning cartridge select Magazine Access from the library Status screen Replacing a Cleaning Cartridge in a Reserved Slot When the cleaning cartridge has been used up a message appears on the front panel display indicating that the cleaning cartridge has expired Examine the library Status screen to make sure that the cleaning cartridge has been unloaded from the tape drive If not then unload it using the Move Media menu option from the library Status screen A cleaning cartridge can be removed and replaced by removing the right magazine or using the mail slot Maintenance lt 5 3 Replacing a Cleaning Cartridge in the Right Magazine 1 Select Magazine Access from the library Status screen 2 Remove the magazine from the library 3 Remove the expired clean
46. failed Clean Operation Timeout 503 The cleaning operation failed because the drive timed out Drive Status Fail 503D F The cleaning operation failed because the librray could not retrieve drive status Command response from unexpected 7001 command response was received source from a task to which a command had not been sent Control command execultion failed 7002 DG A command response opcode from the Control task was was not anticipated or is un identifiable Control response not matched to a 7003 DG command response was received known command from the Control task but the original command opcode could not be determined Loader response not matched to a 7004 DG A command response was received known command from the Loader task but the original command opcode could not be determined Drive response not matched to a 7005 DG A command response was received known command from a Drive task but the original command opcode could not be determined Flash response not matched to a 7006 DG A command response was received known command from the Flash task but the original command opcode could not be determined Drive index on Update Status message 7007 C D G An Update Drive Status message was was invalid received from a module but the drive index was out of range The Drive response was not expected 7008 command response was received from a Drive task to which a command had not been sent
47. firmware image is not compatible with the library hardware possibly an older firmware version Buffer allocation failed F402 F The flash task could no allocate a buffer area to hold the firmware image to be uploaded If an error message appears that is not included in Table 6 2 write down the fault code number and follow the recovery procedure If the same error occurs again call your service provider 6 12 gt Troubleshooting Introduction NeoCenter lets you configure the unit using the familiar Windows graphical user interface The utility lets you perform the following tasks Establish communication with your host Set IP addresses Set SNMP traps Set SCSI address for drives Set Library parameters Set SCSI Vendor and Product ID Specify the E mail addresses of notification recipients Set Parameters for a remote FTP Server to permit file uploads Set security passwords to control access Name the Library for quick accurate identification Define Partitions that virtually separate magazines and drives for use by multiple servers NeoCenlter Utility Task Procedures Establishing Communication With Your Host 1 Turn on power 2 Connect the RJ11 DB9 cable between the connector labeled RS232 on the Neo Series Library and a COM port on the host computer Note which port you select 3 Power up the host computer and boot into Windows 95 98 2000 or NT 4 0 4 Install the NeoCent
48. higher then you can proceed with the mechanical installation of the Elevator Assembly If the firmware level is below 2 28 then the selected Master module should be upgraded before putting the multi module system into service To verify the firmware level of the Master module 1 Apply power to the module see Figure C 1 2 Connect the power cord to the power supply s receptacle 9 a Toggle the power switch located on the power supply to ON 6 b Press anywhere on the GUI touch screen to apply power to the module 6 Neo 9127 Figure C 1 Powering up the Library 3 After the POST completes press Menu 4 Press Library Info in the View System Data area 5 The firmware revision appears on the technical support window The firmware in the Master module should be upgraded before continuing with the installation of the Elevator The latest release of the firmware can be obtained from the Overland Storage ftp site Point your browser to 1 Ftp ftp_user soundoff ftp overlanddata com outgoing nextgen 2 Download the firmware file neolib nnn bin NOTE Refer to the Neo Series Installation and User Manual for instructions on using the NeoCenter Utility or the WebTLC to upgrade the firmware For additional assistance contact Overland Storage Technical Support 4 C 3 Neo Series Router The Neo Series Router is an 7or 8 Port Overland Storage Inc configured device
49. in a hard fault condition it can be initiated at any time for testing purposes for example This section describes the terminology and methodology used to initiate a fail over operation and to restore the library to its normal operating condition Fail Over Terms Primary Master Active a module which is configured as Master connected to the Primary Elevator port and the library is operating normally Secondary Master Standby a module which is configured as Slave connected to the Standby Elevator port and the library is operating normally Secondary Master Active a module which is configured as Slave connected to the Standby Elevator port and the library is in a failed over condition Primary Master Inactive a module which is configured as Master connected to the Primary Elevator port and the library is in a failed over condition Failed Over the condition of a multi module library where a designated Slave module will temporarily act as a Master module in the event of a failure of the primary Master module Cabling Considerations for Fail Over Operation To allow proper Fail over operation the SCSI connection to the Primary and Secondary Master should be daisy chained This allows the Secondary Master to assume control of the SCSI Bus if the Primary Master fails Fail Over Initiation In order for a fail over operation to take effect the library modules must be correctly cabled to the Elevator hardware as de
50. lower serial port connection on the Elevator Assembly see Figure C 33 8 Connect the other 9 pin cable from the Secondary Master module 2 in this example to the upper serial port connection on the Elevator Assembly see Figure C 33 NOTE The 9 pin Elevator cable to the Secondary Master module enables the firmware by operator initialization to initiate a fail over from the Primary Master Active to the Secondary Master Standby and designate it as the Secondary Master Active 9 Verify and or the connect power cord to the Router 10 Apply power to the Router NOTE The Router must be powered up before the Neo modules 11 Turn on the library modules as follows see Figure 34 Neo 9127 Figure C 34 Powering up the Library 1 Connect the power cord to the power supply s receptacle 69 a Toggle the power switch located on the power supply to ON 6 b Repeat a through b for all modules connected to the Elevator Module c Press anywhere on each of the GUI touch screens of the Slave modules first and the Master GUI last to apply power to the modules 6 4 27 C 28 gt Verifying Firmware Level of the Slave Modules To ensure reliable multi module operation the slave modules must be at the same firmware level as the Master module The firmware of the slave modules can be flashed using the firmware image of the Master Verify the firmwa
51. master library controller card and a COM port on the host computer with NeoCenter software AN NOTE DO NOT connect directly into the network The use of a Neo router is required 9 Connect the 10 Base T ports on the partition and library controller cards to the Neo router 10 Make the connection from the WAN port on the Neo router to the WAN LAN 11 Power up the Neo libraries 12 Configure partitions using Neo Center see Library Partitioning in the NeoCenter Utility chapter in this manual SCSI Host A Partition 0 SCSI Host B Partition 1 Figure D 8 2 Partition Neo Series 4000 Neo 0073a Multi Module 8 Partition Neo Series 2000 1 Connect Drive 1 to one of the SCSI ports on the library controller card on the module designated as the master see Figure D 9 2 3 4 lt Connect Drive 2 to one of the SCSI ports the partition controller card Connect a terminator to Drive 1 through Drive 6 see figure Connect each drive to one of the SCSI ports on one of the available partition controller cards NOTE DO NOT connect directly into the network The use of a Neo router is required 5 6 Connect the remaining SCSI port on the master library controller to Host A Connect the remaining SCSI ports on the partition controller cards to Host B through Host H as illustrated Connect the RJ11 DB9 cable between the connector labeled RS
52. mounted modules must be slid forward to access the top cover screw NOTE For illustration purposes a drive and a blank cover are shown C 6 gt Cover Plate M3x8mm phillips flathead screw 4 moo ooo ood CT Neo 9102a M3x6mm phillips flathead screw ale ee Figure C 5 Cover Plate Removal 4 Install all of the modules in the equipment rack If necessary use instructions in the Neo Series Installation and User Manual 4C 7 5 Slide each of the Neo Series modules a few inches forward starting below the top master library module NOTE When installing the Elevator Assembly it is recommended that you work from top to bottom of the library assembly This method adds to ease of alignment with less binding of the inner guide pins As each module is physically connected via the retaining screws slide the module back until seated and the inside guide pin and retainer holes are aligned Then tighten the retainer screws 6 Carefully insert the Elevator base unit into the top library module making sure the top pins are fully engaged 7 Using the Elevator base unit top and top middle thumbscrews secure the base unit to the top library 8
53. on task s exchange failed because either the argument message pointer was NULL or the argument exchange pointer was NULL Invalid comm get attempt A005 An attempt to receive message from a task s exchange failed because the argument exchange pointer was NULL Comm initialization error A006 The Comm manager could not be initialized at power up because system is out of memory Put of a NULL comm A007 An attempt to place a Comm block on a task s exchange failed the argument Comm block pointer was NULL Msg contains no comm 008 A message obtained from the free pool did not contain a Comm block Troubleshooting lt 6 11 Table 6 2 Fault Symptom Codes Continued Message FSC ERP Comm return address is unknown A009 An attempt to return a command response to the originating task failed because the originator could not be determined Bad Image CRC F001 F The uploaded firmware image has a bad CRC and is probably corrupted Flash erase sector failed F002 F One of the flash memory sectors could not be programmed Flash program sector failed F003 One of the flash memory sectors could not be erased Bad flash CRC F004 The firmware image programmed into flash memory has a bad CRC and is probably corrrupted Flash exit error F005 nternal flash task error Incompatible image F006 F The uploaded
54. on your preference Mail Slot Mode Lets you enable the mail slots in a library The default is Mail Slot Enabled Neo Series 2000 or Both Mail Slots Enabled Neo Series 4000 Barcode Label Size Lets you limit the rnaximum number of characters of the bar code label Possible settings are 1 through 8 The default is 8 Barcode Label Alignment Lets you specify the alignment of a bar code label The options are Left or Right When used in conjunction with the label size option this option strips unwanted trailing characters left alignment or leading characters right alignment The default is Left Align Barcode Label Check Digit Lets you specify whether to enable or disable the verification of a check digit character in the barcode label The default is Disabled Barcode Reader Lets you specify whether the barcode reader will retry reading barcode labels The default is Retries Enabled 4 14 gt Operation Table 4 2 View Library Options Continued Option Description Module Configuration Lets you specify the Library Module Configuration Three options are available Standalone Used when the library contains a single module Master Used to select the module which controls the elevator assembly in a multi module library Slave Used to select the other modules in a multi module library SCSI Options Selecting this option lets you view the settings
55. securing on Rack Frame 5 NS J QA OC o p NU 18 89 2 e RETMA RACK MOUNTING TEMPLATE For Use with Neo Series 4000 Start at the bottom of the rack or at top of a previously mounted component Place the template on the front of the rack Match the hole pattern on the template with the hole pattern on the vertical rails of the rack Use a pencil to mark locations for cage nuts C and mounting brackets M On older racks with 10 32 tapped mounting holes on the vertical rails omit four 10 32 cage nuts on the front and rear slide mounting brackets Figure 2 2 Rack Mounting Template Front 2 2 gt Installation E o 17 50 18 89 INSTRUCTIONS FOR ATTACHING RACKMOUNT SLIDES TO TAPE LIBRARY UNIT RETMA racks with 10 32 clearance mounting holes on rails 1 Remove Inner Member from each Rack Mount Slide 2 Attach both Inner Slide Members to chassis sides Use eight M4 x 8mm BTNHD Hex screws using included hex key founting Brackets to Outer Middie Slide Members using eight sets of 8 32 hardware supplied with slide set screw d isch dp ute o fangas of Erant and Rear Mounting Use eg 1032 lp nuts other side of ttis template or location marking ins Alec Bact to e rare on th ite tt ning ar
56. that information without having to insert the cartridge into a drive LTO Technology Ultrium takes advantage of LTO Technology s proven error correction and data compression techniques Flexibility By specifying only those features needed for interchange of tape cartridges the Ultrium format retains flexibility This flexibility allows for a substantial amount of implementation freedom with respect to performance characteristics form factor reliability controllers and interfaces while tape cartridges remain interchangeable among Ultrium tape drives Consistent Servo The servo format is expected to remain consistent throughout the life of the product line This major benefit enables manufacturers to leverage investments Multi sourcing Multiple sources for media and drives reduce production bottlenecks and also ensures investment protection for OEMs and end users alike 4 gt
57. the user to specify a familiar mnemonic name for your library This name appears on many pages of your Web TLC site Setting Access Passwords 1 Establish communications with the Library if not already established 2 On the Configure screen click on the Access tab The Access tab panel appears 7 4 gt NeoCenter Utility Configure Neo Library Figure 7 4 Configure Dialog Box Access 3 Place the text cursor into a level field and type in the password 4 Enable Disable Level 2 Access 5 Enter Library Name if not entered previously 6 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter NeoCenter Utility 4 7 5 Set SNMP Traps NOTE Configuration addresses are network specific Contact your network system administrator for the appropriate values These settings enable the Web TLC to send system events asynchronously to the network 1 Establish communications with the Library if not already established 2 On the Configure dialog box click on the SNMP Traps tab The SNMP tab panel appears It displays fields that let you enter the IP addresses of up to four hosts that can receive SNMP traps Configure Neo Library Lx SCSI Identification SCSI Parameters Library Parameters E mail Addresses Remote FTP Server Access z Factory
58. to the branch circuit 12 gt Introduction This section explains how to add a tape drive to the library See Chapter 1 Introduction for a list of tape drives supported by the library Adding a Tape Drive To add a tape drive 1 Unpack the tape drive and visually inspect it for any damage If you feel that the tape drive has been damaged return it to Overland Storage for a replacement With a blank panel or tape drive removed there is access to moving parts DO NOT reach into open cavities N vorsicht Wenn eine Geh useplatte oder ein Band Laufwerk entfernt wurde gibt dies Zugang zu sich bewegenden Teilen Greifen Sie NICHT in den Hohlraum NOTE Overland Storage tape drives are hot plug capable so you do not have to turn the library off while removing or installing a tape drive 2 If installed remove the blank panel that covers the appropriate tape drive mounting bay see Figure B 1 Save the blank panel for future use Figure B 1 Removing Tape Drive Blank Panel 4 1 3 Carefully insert the tape drive into the mounting bay Make sure you push the tape drive all the way in so it fully seats in the mating connectors at the rear of the library see Figure 2 Figure B 2 Installing a Tape Drive 4 Secure the tape drive to the library using the two thumbscrews 5 Activate the tape drive C Introduction Neo Series Sm
59. 00 Slot Numbering enne 3 7 Figure 3 7 Neo Series 4000 Slot Numbering Lower 3 8 Figure 3 8 Total Reserved Gumi tassa od patri at sete mad ctetu 3 9 Figure 3 9 Reserved Slots Numeric Keypad eene 3 10 Figure 3 10 Total Reserved Slots Confirmation 5 3 10 Chapter 4 Operation OS s 4 4 Figure 4 1 Library 4 1 4 2 Figure 4 2 Magazine Door Mechanical 4 2 MEOS 4 3 Figure 4 3 Library Misses RE 4 3 Table 4 1 Library Front Panel Indicators enne 4 3 On The m 4 4 Sefes 2000 EEUU 4 4 Figure 4 4 Powering The Neo Series 2000 Library Module 4 4 jl zagpg M 4 4 Figure 4 5 Powering The Neo Series 4000 Library 4 5 inne mensae 4 5 Figure 4 6 1 ET TT 4 5 Library Default SCreen 4 6 Figure 4 7 Library Default Screen seen 4 6 Front Panel and Media Security LOCKS 4 6 eco mel mm 4 6 Figure 4 8 Library Password Levels irren e eec 4 7 vi Host OV SIGN RHET 4 7
60. 232 on the master library controller card and a COM port on the host computer with NeoCenter software 7 8 Connect seven of the 10 Base T ports on the partition and library controller cards to the router 9 Connect four of the 10 Base T ports on the partition and library controller cards to the switch 10 Connect the router to a switch using the uplink port see figure 11 Make the connection from the WAN port on the Neo router to the WAN LAN 12 Power up the Neo libraries 13 Configure the partitions using Neo Center see Library Partitioning in the NeoCenter Utility chapter in this manual 4 p 9 P C with NeoCenter Software SCSI Host A Partition 0 SCSI Host B Partition 1 SCSI Host C Partition 2 SCSI Host D Partition 3 SCSI Host E Partition 4 Host Partition 4 att SCSI Host Partition 5 ae SCSI Host Partition 7 I A mmus Neo 0074b ET Figure D 9 Multi Module 8 Partition Neo Series 2000 D 10 gt E Introduction The Neo Series family of storage libraries use a variety of tape and drive media dependent upon customer preference The following sections describe the various tape technologies and their capacities Capacities Table E 1 Models amp Slot Capacities Model Drive Slots Capacity SDLT220 SDLT320 0178000 LTO Neo 4100 1 4 52 DLT
61. 35 Secondary Master Screen C 29 Figure C 36 Secondary Master Menu Screen C 29 Figure C 37 Secondary Master Maintenance Screen C 30 Figure C 38 Secondary Master Screen 31 Figure C 39 Secondary Master Menu Screen 31 Figure C 40 Secondary Master Maintenance Screen 32 Appendix D Partitioning Figure D 1 Partition Card Indicators D 1 Figure D 2 Filler Plate REMOVE ee D 2 Figure D 3 Partition D 3 Figure D 4 Bracket Assermbly i erre D 4 Figure 0 5 Router Switch Rackmounted D 4 Figure D 6 Adding A SWIICD D 5 Figure D 7 2 Partition Neo Series 2000 D 6 Figure 0 8 2 Partition Neo Series 4000 D 8 Figure D 9 Multi Module 8 Partition Neo Series 2000 D 9 Appendix E Tape Drive Technologies xvii xviii Chapter 1 Introduction Table 1 1 Models amp Slot Capacities sene 1 2 Chapter 2 Installation Chapter 3 Library Configuration Table 3 1 Neo Series SCSI Configuration Options 3 2 Table 3 2 Network WebILC Configuration Options 3 4 Chapter 4 Operation Table 4 1 Libr
62. Atach ipsus to Front rack flanges Uso 10 2 cip nuts othar side of stampa for location marking instructions Gan be lightened before inserton into chassis by removi and Drive s Lift unit and visually align Inner and Made side Merete mechanical ey Carl ser prer extended Side Meters Inoue Ball Bearing Side Members in ha Font p Sco unit completly into rack unti Front Panel touches rack Remove stickers that hold doors in tho close posi ing two 1032 taps Font pavolinaca Front doors Reser Power Suppy and Drives no the chase Remove Door Latch Inset ed ab located on Front panel Figure 2 3 Rack Mounting Template Back Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal INJURY or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling Jedes Produkt oder Bauteil gekennzeichnet mit diesen Symbolen bedeutet daB es das empfohlene Gewicht zur sicheren Handhabung durch eine einzelne Person berschreitet ACHTUNG Um das Risiko von Personen oder Sachsch den zu vermindern beachten Sie die lokalen Arbeitsbestimmungen f r Gesundheitsschutz und Sicherheit und Richtlinien f r manuelle Handhabung von Materialien Installation 4 2 3 Rackmount Model Installat
63. CI 68 pin Connectors Drive 3 4 Bay Figure 1 4 Tape Drive Connectors Magazines Neo Series Magazines The Neo Series Libraries contain two or four removable tape cartridge magazines that are accessible through the front doors see Figure 1 5 The front doors of either unit are opened using the GUI touch screen on the control panel Introduction 4 1 5 Neo 9135 O Left Magazine s with integrated mail slot Right Magazine s Figure 1 5 Neo Series Library Magazines Mail Slots Looking from the front of Neo Series libraries the left tape magazines also include a mail slot which is accessible when that magazine slot s door is open see Figure 1 6 Pivoting forward this mail slot feature lets you insert or remove a single media cartridge without interrupting library operation by removing the entire magazine If a full tape cartridge magazine is required you can configure the library to disable the mail slot feature The right tape magazine contains fixed cartridge slots no mail slot feature so it retains its full capacity at all times 1 6 Introduction Neo 0036a Figure 1 6 Mail Slot Access Power Supplies The two Neo Series 4000 power supplies provide redundancy for mission critical operations and avoid power interruption to the library Both power supplies share the load under normal operating conditi
64. CSI Options Screen Network Selecting this option lets you define the Network options used to configure the library for your specific needs Figure 4 25 Table 4 4 lists and describes the available options Operation 4 4 19 Figure 4 25 Edit Network Options Screen Passwords Selecting this option lets you define the Passwords options used to configure the library for your specific needs see Figure 4 26 See the section on Front Panel and Media Security Locks described earlier in this chapter Figure 4 26 Edit Passwords Options Screen Utilities The Utilities area lets you select the following screens Maintenance Diagnostics Factory Security Level 4 20 Operation Security Level Selecting this option lets you set passwords for one of the four available security levels Figure 4 27 Security level Access User Level 1 Mail Slot access only e User Level 2 Mail Slot and magazine access only Service User and Service menus Factory User Service and Factory menus m Elevate Security Level Decimal Keypad 1 2 s Enter 4 5 6 Factory Password 7 8 H Security Level 3 Facta Validate Back Figure 4 27 Security Level Screen Inserting and Removing Tape Cartridges A magazine must be removed from the library in order to remove or insert tape cartridges Make sure the slot you want to use is not alread
65. Confirm eee C 22 Figure 26 Primary Master SCreen rns C 23 Configuring Slave 23 Figure C 27 Neo Main GUI DISpICIV C 23 Figure 28 Menu 5 m 23 Figure C 29 Module Configuration Select 5 C 24 Figure C 30 Module Configuration Screen eee C 24 Figure C 31 Module Configuration C 24 Figure C 32 Typical Configured SAVES usitas trente tetto rita C 25 Cabling and Interface COMMS CONS C 26 Figure C 33 Typical Library CODING C 26 Figure C 34 Powering up the C 27 Verifying Firmware Level of the Slave Modules eee C 28 Fail over Operation 02 eene enn nnne enn C 29 laret C 29 else qme etm C 29 Cabling Considerations for Fail Over Operation C 29 elders rc C 29 Local Fail Over to Secondary Master Initiation eee C 30 Figure C 35 Secondary Master SCreen sss st otii brit oci ieri C 30 Figure C 36 Secondary Master Menu Screen eene C 30 Figure C 37 Secondary Master Maintenance Screen 31 Remote Fail Over to Secondary Master Initiation ss
66. Connecting varifying status screen displays Connecting IM Figure 7 20 Connection Status NOTE If the connection is not successful check all cable connections and repeat steps 7 and 8 If communication with the Library fails again contact Overland Storage Technical Support 9 Click the Partitioning drop down menu NOTE On the Partitioning drop down menu note that the partitioning options are currently not available Options become available when Enable is selected 7 18 NeoCenter Utility Untitled NeoCenter Figure 7 21 Partitioning Drop down Menu 10 Click Enable Upload Process messsage is displayed Upload Process Figure 7 22 Upload Process Message Enable partitioning message is displayed NeoCenter Figure 7 23 Enable Partitioning Message Stored to Non Volatile Memory message is displayed NeoCenter Utility 4 7 19 NeoCenter Figure 7 24 Stored to Non Volatile Memory Message 11 Click OK Download Progress message is displayed followed by Flash programming was successful NeoCenter Figure 7 25 Flash Programming Successful Message 12 Click OK 7 20 gt NeoCenter Utility The NeoCenter Library is rebooting message appears and the library performs a full reboot NeoCenter Figure 7 26 Library is Rebooting Message NOTE Wh
67. Controller Card Each controller card may be connected directly to the SCSI bus of a server or daisy chained to another SCSI bus 4 D 1 Controls and Indicators PARTITION CONTROLLER CARD Partition Controller Controls amp SCSI VHDCI Port 2 RS232 Port Mode Switch LAN Activity LED Figure D 1 Partition Card Indicators Partitioning Controller Card Installation Remove Filler Plate 1 Power down the Neo library 2 Using a No 0 Phillip s screwdriver remove one of the Virtual Interface Architecture option bay filler plates by removing the upper and lower retaining screws see Figure D 2 Keep the filler plate for future use NOTE The library controller card must always be housed in the far right PCI slot Insertion of an option card into this slot may damage the PCI backplane and render the library inoperable Via 0047a Figure D 2 Filler Plate Removed Install Partition Controller 1 Carefully insert the Library Partition Controller card into the upper and lower guide rails of the option bay see Figure D 3 2 Slide the Library Partition Controller card into the option bay Resistance will be felt when the partition controller card begins to mate with the library backplane 3 Apply ju
68. Figure C 32 Typical Configured Slaves 7 Repeat Steps 1 through 6 for all slave modules 8 Using the GUI power off all modules Master and Slaves after configuration and then switch the Master Power Switch at the rear of each module to the off 0 position 9 Verify all modules are powered down 10 Proceed to Cabling and Interface Connections 4 25 CABLING AND INTERFACE CONNECTIONS Cabling and Interface Connections Before the Neo Series with the Elevator Assembly can communicate with the host device or user applications the following cable connections must be made see Figure C 33 A four module Library is used for illustration purposes The second module Slave 0 has been selected as the Secondary Master 1 Verify that the modules and router have been properly installed in the rack Power down all the modules and the router
69. It is designed as plug and play when installed in a standard RETMA rack and connected via 10BaseT cables to individual Neo modules The router is capable of supporting up to seven Neo Series Libraries It is pre configured at the Overland factory specifically for use with a Neo Series multi module library The router is physically encased in a rack mountable shelf to be installed in the rack Router Installation 1 Verify that power is not applied to the router and the power cord is not connected MOUNTING HOLES I a 10Base T HOST PORT CONNECTION PORTS POWER POWER SWITCH Factory use only Figure C 2 Typical Router 7 Port 2 Position and hold the router in place at the top rear of the RETMA rack to locate the mounting holes in the rack rails 3 Install the four captive fasteners into the RETMA rack rails see Figure C 2 and Figure C 3 4 Mount the Router using the four screws 10 32 1 2 P H NOTE Once the Router is installed in the rack do not apply power or connect any cables 5 In most cases you have received pre assembled 100 or 200 Elevator Assembly If the length is correct for your system Proceed to the section Installing the Elevator Assembly If you need to add a Elevator extension to your system proceed to the section Elevator Assembly Extension
70. Library Display Screens and 4 7 Technical Support Information Option seen 4 8 Figure 4 9 Technical Support Information 5 0 4 8 Access Slot Option Left Magazine Only 4 8 Figure 4 10 Access Moil SION orbe rentia 4 8 Access Magazin aa Es phases mca 4 9 Figure 4 11 Access Magazine 4 9 E 4 9 Figure 4 12 Move Media Screen 4 4 9 Figure 4 13 Move Media Screen 4 10 Figure 4 14 Move Media Screen Destination eese 4 10 LED Contrast COUN T 4 10 xe p on 4 11 Figure 4 15 Power Down Initiation Screen eene 4 11 4 11 Figure 4 16 Neo Series Status ermita enitn ret 4 11 enge 4 11 Menu Selections m P H 4 12 Figure 4 17 Menu SOIBOE 4 12 View System 0 2 09 90 4 13 d t d bod n an eR 4 13 Figure 4 18 View Library Options Screen Initial Screen 4 13 Table 4 2 View Library Options nnne 4 13 SCS IW p UER 4 15 Figure 4 19 View SCSI Options Screen Initi
71. Menu Conformation 7 13 Figure 7 13 Flash Programming Successful 7 13 BisseslpejBe M m 7 13 Upload data from Web TLC using NeoCenter seee 7 13 Figure 7 14 Upload Data From Neo Library 7 14 Downloading Nr 7 15 Figure 7 15 Download Data to Neo Library 7 15 Figure 7 16 Download Progress Sequence eee 7 15 Figure 7 17 Download Progress Sequence CITC 7 16 Rebooting The Unit Using The Neo Center Utility eee 7 16 Library rr 7 16 Figure 7 18 NeoCenter Default Screen 7 17 Figure 7 19 Serial Port Settings 0 44 7 18 Figure 7 20 Connection 5 P 7 18 Figure 7 21 Partitioning Drop down Menu een 7 19 Figure 7 22 Upload Process 0 ido ana paren eb i Ra 7 19 Figure 7 23 Enable Partitioning Message eee 7 19 Figure 7 24 Stored to Non Volatile Memory 7 20 Figure 7 25 Flash Programming Successful 7 20 Figure 7 26 Library is Rebooting Message eee 7 21 F
72. No IP Address Found 2000 SMC router fialed to get an IP address No IP Adaress Mode Fault 2041 SMC router failed to detected static or ip address Mode Unknown exchange for the async 20b0 Unexpected exchange detected when message process Messages 6 4 Troubleshooting Table 6 2 Fault Symptom Codes Continued Message FSC ERP Drive In Error 20c0 failed to set SCSI id Drive In Error 20 1 Control failed to installed drive Drive In Error 20c0 failed to set SCSI id Drive In Error 20 1 Control failed to installed drive Motor Fault Condition 3000 One of the motors has been disabled and could not be re enabled Picker Tach Errors 3002 Picker Tach errors were detected when checking slots Bin Fetch Failure 3011 Loader failed to fetch a cartridge from a bin Drive Fetch Failure 3013 Loader failed to fetch a cartridge from a drive Drive Timeout Failure 3015 C D G Loader detects unload command timeout Drive Status Failure 3016 C D G Detected drive error from fetch stow and wait for handle ok DLT drive operation Drive In Flux Timeout 3017 C D G Time out waiting for drive to clear the flux status Drive Load Retry Failed 3018 drive fail to load detected in drive task Drive Open Door Failed 3019 Failed open drive doo
73. Option 6 Click Done when you wish to exit Set Partition Number This NeoCenter option enables you to specifically assign a partition number to a particular Partition Con troller card A Partition Controller that has been named with this option will remain that number unless it 15 set to a new partition number 1 Connect the RJ11 DB9 cable between the connector labeled RS232 on the desired partition controller to be numbered and a COM port on the host computer with NeoCenter software NOTE In most instances or in previously configured systems remove the RS232 connection from the Master Library plug it into the desired partition controller to be numbered 2 Launch the NeoCenter Utility 3 Select Connect 4 Select the Partitioning drop down menu 5 Click Set Partition Number NeoCenter Utility 4 7 31 Untitled enter Set Partition Number Upload Process Figure 7 44 Set Partition Number 6 Repeat the above steps for each partition number to be assigned 7 32 gt NeoCenter Utility Introduction Web TLC Total Library Control is a remote interface device built into your Neo Series Library Module that can be connected to your LAN It lets you monitor and control your automated tape library from any terminal connected to your network or via the World Wide Web The Web TLC hosts a dedicated protected Internet site that displays a graphical representation of your library This internet site ca
74. Storage Neo Series tape libraries are for enterprises that measure backup in terabytes and have no tolerance for downtime The Neo Series libraries support the latest in tape drive technology DLT8000 Super DLT SDLT or LTO Ultrium drives Designed for backup operations with high end networks and high performance servers the libraries are the next generation performers in high volume backup and archival service The libraries also feature high availability maximum storage density and easy serviceability This chapter describes the major components of the Neo Series 4000 and 2000 library modules including Models and accessories Multi module library systems Library interfaces Virtual Interface Architecture V I A Options Tape drives Magazines Power supply Library controller board Robotics Front panel indicators Figure 1 1 Neo Series 4000 Libraries Introduction lt 1 1 Neo 0011a Figure 1 2 Neo Series 2000 Library Models and Accessories Models Neo Series library modules can operate as stand alone units or can be rack installed to form a larger integrated library system The Neo Series 4000 library module can be configured for zero two or four tape drives along with four removable tape cartridge magazines The Neo Series 2000 library module can be configured for zero one or Two tape drives along with two removable tape cartridge magazines Library module robotics are capable of random or seq
75. Technology Equipment Safety Accredited test laboratory TUV Product Service 10040 Mesa Rim Drive San Diego CA 92121 USA e eee 2 p 1 July 2002 Z Christopher Calisi Overland Storage Inc _ President and CEO 4820 Overland Ave 7 Manufacturer Authorized San Diego CA 92123 USA j representative name and Place and date of issue signature DOC x LXN4x R3 dos 64 63 2002 lt 4 11 Installation Considerations Rack Mounting If rack mounted units are installed in a closed or multi unit rack assembly they may require further evaluation by Certification Agencies The following items must be considered 1 The ambient within the rack may be greater than room ambient Installation should be such that the amount of air flow required for safe operation is not compromised The maximum temperature for equipment environment is 50 C Consideration should be given to maximum rated ambient 2 Installation should be such that a hazardous stability condition is not achieved due to uneven loading Input Supply Check nameplate ratings to assure there is no overloading of supply circuits that could have an effect on overcurrent protection and supply wiring Grounding Reliable earthing of this equipment must be maintained Particular attention should be given to supply connections when connecting power strips rather than direct connections
76. Using the Elevator base unit bottom middle and bottom thumbscrews secure the base unit to the second library NOTE If the pins are difficult to align to the bottom slave libraries push them forward slightly and then engage each one by pulling them one at a time toward the Elevator Assembly and then tighten the appropriate thumbscrews 9 Using the Elevator extension thumbscrews secure it to the remaining libraries in the multi unit library system NOTE If you still cannot align the bottom slave libraries to the Elevator base unit slightly loosen the rear rail bracket screws for each library reposition it and then secure it to the Elevator assembly Afterwards re tighten all rear rail bracket screws Neo 9104a Figure C 6 Installing the Elevator Assembly 10 Replace Drive 2 or the blank cover to all modules If replacing a drive repeat the procedure below for each module see Figure 4 or Figure C 7 a Fully support the Drive Shoe Assembly while starting it into the receiver being careful not to damage the drive load handle b Push the Drive Shoe Assembly slowly into the receiver until it seats against the back of the library c Tighten the two captive retainer screws to secure the module to the library 4 C 9 Neo 9102b
77. VHDCI 68 pin SCSI connectors located on the library controller board Virtual Interface Architecture Virtual Interface Architecture provides you with the ability to change or add highly integrated interface options to both the Neo Series 4000 and 2000 libraries offering tremendous flexibility and investment protection Virtual Interface Architecture is your gateway for customizing your Neo Series library modules to provide seamless integration to your storage network backup needs Options currently available are Fibre Channel Option FCO provides connectivity to Fibre based SANs High Voltage Option HVO provides Connectivity to High Voltage Differential SCSI systems Logical Partitioning Option LPO provides logical soft partioning to the magazine level between heterogeneous servers and backup software applications Tape Drives The Neo Series library supports a 0 4 drive combination see Figure 1 3 All inactive tape drives are hot swap capable SCSI I O is accomplished through two VHDCI series 68 pin SCSI connectors located at the rear of the library directly under each tape drive see Figure 1 4 Introduction 4 1 3 0 9134 Tape Drive 1 Tape Drive 2 Tape Drive 3 Tape Drive 4 Figure 1 3 Neo Series Tape Drive Locations 1 4 gt Introduction Neo 0050 Drive 1 Drive 2 vHD
78. a Figure 2 7 Installing The Library Module WARNING The library module can be lightened before insertion into the rack by removing the power supply and tape drives It is recommended the library module be lifted with a mechanical lifter or two person minimum without lift 1 Mark the attachment points for the library retaining screws using the supplied mounting template 2 Install the two clip nuts on each of the RETMA rack s front vertical rails 3 Lighten the library module before insertion into chassis by removing the Power Supply and Drive s 4 Confirm that the bearing carrier is in the retained position 5 Lift unit and visually align Inner and Middle slide Members mechanical lifter recommended 6 Carefully insert chassis Inner Slide Members into extended rack mounted Middle Slide Members 7 Verify the Ball Bearing Slide Members are located in the front position 8 Slide library module completely into rack until Front Panel touches the rack 9 Remove and discard the tape that hold the doors in the latched position leaving the doors open Installation 4 2 7 10 Attach unit to rack using two 10 32 captive thumbscrews located on the lower left and right Front panel inside Front doors Figure 2 9 11 Re insert the Power Supply and Drive s if removed into the chassis Opening Library Module Doors 12 Fully tighten the rear mounting bracket screws Opening The Library Module Doors 1 Verify tape
79. agnetic Emissions Specification A 3 li ejeqesiBejers d ETT ni A 4 Table 4 ElectroStatic Discharge Specification weet eee A 4 Temperature Humidity and Altitude 4 Table 5 Temperature Humidity and Altitude Specification A 4 A 4 Table A 6 Electromagnetic Emissions A 4 A 5 Table 7 Vibration Specification sees A 5 minae MT RENE UTI TI A 6 Voltage LIS 6 Frequency Limits A 6 Power REQUIFEMOENTS 2 5 etes n ind mene Hee d RC FR P rc A 6 les 3 pe qm 6 m a 6 Table A 9 Sag Surge PIO TSC se A 6 Power Line DiStUrDANCE 5 R A 6 Table A 10 Power Line A 7 A 8 FOG NOICE mem 9 Japanese Voluntary Control Council for Interference A 9 9 S Cel MT E OS A 12 Rack 12 Input Supply 12 12 Appendix Adding a Tape Drive
80. al Screen 4 15 Table 4 3 View SCSI P tm 4 15 Network OPTIONS eene ener nnns 4 17 Figure 4 20 View Network Options Screen sse 4 17 Table 4 4 View Network Opftions eene 4 17 UR UT 4 18 Figure 4 21 View Library Info 4 18 Cartridge o 4 18 Figure 4 22 Cartridge Map page 4 18 4 18 Kem 4 19 Figure 4 23 Edit Library Options Screen sese 4 19 c e 4 19 Figure 4 24 Edit SCS Options Screen 4 19 Wr qe 4 19 Figure 4 25 Edit Network Options Screen ene 4 20 ec ues 4 20 Figure 4 26 Edit Passwords Options Screen sees 4 20 B e 4 20 Security Level seen nnne nnn 4 2 Figure 4 27 Security Level Screen seen 4 21 Inserting and Removing Tape Cartridges 3 4 21 vii Removing GAUSS 4 21 Figure 4 28 Removing Tape Cartridge
81. artScale Storage architecture is uniquely suited to growing storage needs The SmartScale Storage architecture enables the robotics in each of the Neo Series Library modules to exchange cartridges by means of an Elevator Assembly and integrates the robotics in the individual modules into a single high performance library robotics system You can start with a system configured to your present requirements confident that as your storage needs evolve the Neo Series Library can easily be modified by adding modules and extensions to the Elevator Add drives for faster performance or magazine space for greater capacity as needed Described below are the major steps needed to install a Elevator Assembly Rack Preparation e Verify correct installation and alignment crucial for ease of installation for the Elevator to rack mounted modules as per the Neo Series User and Installation Manual 104248 xxx and Rack Installation Templates Note that re alignment of the modules may be required during installation of the Elevator Assembly Verify Minimum Firmware Check the firmware level of the module you select as the Master control module the top Neo module in the rack is the Master control module Mechanical Installation Installing the Router Installing the modules in the rack Assembling the Elevator 10U and 20U base units are factory assembled Combinations of the base units and the three available extensions 5U 100
82. ary Front Panel Indicators enne 4 3 Table 4 2 View Library 4 13 Table 4 3 View SCS 4 15 Table 4 4 View Network Options nne 4 17 Chapter 5 Maintenance Chapter 6 Troubleshooting Table 6 1 Error Recovery Procedures sene 6 2 Table 6 2 Fault Symptom COCGS iunc erret rre 6 3 Chapter 7 NeoCenter Utility Chapter 8 Web TLC Table A 1 Hardware Specification eene 1 Appendix A Specification Table A 2 Safety Specification A 3 Table Electromagnetic Emissions Specification A 3 Table 4 ElectroStatic Discharge Specification A 4 Table 5 Temperature Humidity and Altitude Specification A 4 Table A 6 Electromagnetic Emissions Specification 4 Table A 7 Vibration Specification rini A 5 A 8 CUMONT cerita iv ett e odor iae agat aa A 6 Table A 9 Sag Surge POTS A 6 Table A 10 Power Line Disturbance een 7 Appendix B Adding a Tape Drive Appendix C Elevator Assembly Installation xix Table C 1 Timing Belt EOS secat torta hti Re Fu C 16 Appendix D Partitioning Appendix E Tape Drive Technologies Table 1 Models amp Slot Capacities E Introduction The Overland
83. ase of the Tensioner and insert a 0 050 inch allen wrench through the holes This sets the Idler Pulley to the zero position See Figure C 11 4 13 Tensioner Tensioner Ramp Ramp Zero Point Neo 9111 Hold Figure C 11 Tensioner Ramp Idler Pulley Zero Point 4 Turn the Elevator primary chassis face down NOTE The belt block brackets and fasteners are now visible through the access cutout 5 Remove the four mounting screws from the two Belt Block Brackets see Figure C 12 Neo 9107 Figure C 12 Elevator Belt Block and Brackets 6 Turn the primary chassis face up and remove the belt from the Media Elevator Car and the Tensioner Ramp Idler Pulley 7 Remove Belt Tensioning Components see Figure C 13 8 Remove the 2 screws and springs from Tensioner Ramp Idler Pulley 14 gt 9 Remove Tensioner Ramp Idler Pulley Neo 9108 Figure C 13 Tensioner Ramp Idler Pulley 10 Mounting the Elevator extension a Insert alignment pins of the extension to the slot at the bottom of the Elevator Primary chassis See Figure C 14 Neo 9109 Figure C 14 Elevator Extension Alignment b Align the tie bar pins of the 2 narrow tie bars to the holes in the extension and primary chassis and attach with the four mounting screws 2 each See Figure C 15 4 C 15 0 9110 Figure 15 Tie Bar Installation c Attach the large tie bars beveled edge to the inside corner of the chassis and e
84. ation for a library with four tape drives installed using a dual host system Neo 0028d SCSI TERMINATOR TO LIBRARY CONTROLLER CARD SCSI TERMINATOR JUMPER CABLE TO HOST 1 SYSTEM TO HOST 2 SYSTEM JUMPER CABLE Figure 2 17 Four Tape Drives Dual Host 2 18 gt Installation Single Host Multi Unit System Figure 2 18 shows a typical SCSI cable configuration for a mixed 26 30 and 52 60 slot multi unit library with a varying number of drives using a single host system o d a i a mA EE Neo 0040 Figure 2 18 Single Host Multi Unit Installation 4 2 19 Dual Host Multi Unit System Figure 2 19 shows a typical SCSI cable configuration for a mixed 26 30 and 52 60 slot with a varying number of drives multi unit library using a dual host system win 5 Seu Td m Eni Neo 0040a Figure 2 19 Dual Host Multi Unit Turning On The Libraries 2000 and 4000 Use the following instructions to apply power to your library module Neo Series 2000 1 Connect the supplied power cord s to AC receptacle located on the back
85. ay 2 Under Edit Options Press Library View System Data Utilities Edit Options Library Options SCSI Options Maintenance Library SCSI Network Options Library Security o Network aW Passwords Cartridge Map if fe ili Back Figure C 28 Menu Screen 3 Press the scroll down arrow until Module Configuration is visible 4 C 23 Figure 29 Module Configuration Select Screen 4 Press the button adjacent to Module Configuration The module configuration menu appears 5 Press Slave then press Save Figure C 30 Module Configuration Screen Module Configuration confirm pop up window appears Press OK to save new option NOTE Option change is effective immediately after saving Press Cancel to skip saving the new option Figure C 31 Module Configuration Confirm C 24 gt 6 Press OK Module reboots NOTE Several screen functions are no longer available Functions including Online Magazine Access Mail Slot Access and Move Media are now controlled via the Master With the Elevator cable installed the top most slave is designated as Secondary Master Standby The missing options identify the module as a Slave see Figure C 32 Slave 2 Secondary Master Standby tet Je tj l Gerland STORAGE STORAGE Status Status Neo Series Neo Series Tape Libraries Tape Libraries
86. binet Alignment of the Neo modules may be necessary during the installation Positioning Your Modules and the Elevator The Elevator Assembly motor drive section must be mounted at the top of the library stack The top Neo module is designated as the Master via the Graphical User Interface GUD and senses the position of each module during initialization at power up The other Neo modules are designated as the slaves For ease of installation and running the 10BaseT cables from the Router to the individual modules it is recommended that the router be mounted at the top rear of the RETMA rack above the Master module In addition mounting the router at the top of the RETMA rack allows for easy growth for future expansion of your storage capability NOTE It is recommended that all Neo Series libraries in a multi unit library system use the same drive types Check with your application software vendor if you want to mix drive types in the multi unit library system to manage partitioning by tape technology Verify Minimum Firmware Level The first models of the Neo Series that were produced did not incorporate the functionality required for the SmartScale Storage M architecture operation The minimum firmware level needed to operate a multi module configuration without fail over is Firmware Revision 2 28 With fail over included Firmware Revision 2 33 is required For example if the module you select as the Master is at firmware level 2 28 or
87. brary to power down Press OK to power down NOTE The library will move the shuttle to the parked position before powering down Press Cancel to resume normal operation EIE Figure 4 15 Power Down Initiation Screen Status Selecting this option lets you display the Library Status screen Figure 4 16 You can identify a tape drive type view physical tape drive status tape drive cleaning information and tape cartridge information by opening the corresponding areas on the screen Library Initialization 1 DLT 12 Drivel Drive2 DLT SDLT Idle MailSlot 1 25 DLT 37 Drive4 DLT LTO Mail Slot 2 Attached Slave IDs 0 Figure 4 16 Neo Series Status Screen Online Selecting this option from the Library Default Screen Figure 4 7 lets you place the library online or offline NOTE By default the library automatically comes online after a power up initialization Operation lt 4 11 Menu Selections Selecting Menu on the Library Default Screen lets you view configure and use the library Figure 4 17 The Menu option displays three distinct areas View System Data e Utilities Edit Options Figure 4 17 Menu Screen 4 12 gt Operation View System Data The View System Data area lets you select the following screens Library Options SCSI Options Network Options Library Info
88. cartridges vertically between the modules Drive Motor Secondary Master Cable Elevator Primary Chassis Elevator PCB Motor Cable Drive Belt Master it Neo 9100 Standoff Belt Tensioner Ramp and Idler Pulley Belt Figure C 8 Factory Assembled Elevator Assembly Preparing to Assemble the Elevator You will need a clean flat work area such as a table or work bench The surface should be long enough to support the full height of the Elevator Assembly The height is equal to the height of the stack of modules in your system Use the following procedure to assemble your Elevator If you have received pre assembled 10U or 200 Elevator Assembly and the length is correct for your system refer to the section titled Installing the Elevator Assembly If you need to add an Elevator extension section see the below procedures 1 Remove the retaining screws from the bottom plate of the base Elevator Neo 9105 Figure C 9 Elevator Bottom Plate 2 Slide the Media Elevator Car to the top of the primary chassis See Figure C 10 NOTE Elevator car is now positioned over the belt block bracket access cutout next to the PCB and drive motor Neo 9106 Figure C 10 Media Elevator Car 3 On the Tensioning Ramp Idler Pulley base on the primary chassis Compress the springs until the holes in the Tensioning Ramp are aligned with the holes in the b
89. ccess In the event of host failure you can restore media access by cycling the library power Procedures for locking and unlocking magazine doors and media are described later in this chapter Library Display Screens and Options The library GUI touch screen displays graphics and text in the form of easy to understand messages Graphics and text messages along with their functions are described in this section Operation lt 4 7 Technical Support Information Option Selecting the Overland logo in the top left corner of the option lets you display Overland specific technical support assistance information see Figure 4 9 If you are having difficulty with a direct connection instructions on how to contact your local service provider is included along with a toll free number to contact Overland Storage directly For further assistance you can also access Overland s website at www overlandstorage com Technical Support Assistance Contact your Overland Local Reseller or Authorized Overland Service Provider Technical Support United States 1 800 729 8725 Option 5 North America Latin America Asia 1 858 571 5555 Option 5 Europe 44 0 118 9898050 http www overlanddata com techsupport overlanddata com Back Figure 4 9 Technical Support Information Screen Access Mail Slot Option Left Magazine Only Selecting this option lets you display the Mail Slot Access screen Figure 4 10 This option lets you gain access t
90. cent bar that tracks the reboot process 4 Click OK The unit will be disconnected for approximately five seconds Library Partitioning NOTE Partition Controller Card s must be properly installed and correctly cabled before partitioning is available See Appendix D Partitioning Controller Card Installation or the Library Partitioning Controller Card Quick Install for installation instructions 1 Turn on power 2 Verify connection the RJ11 DB9 cable between the connector labeled RS232 on the Neo Series Library and a COM port on the host computer Note which port you select 3 Power up the host computer and boot into Windows 95 98 2000 or NT 4 0 4 Install the NeoCenter utility from the included CDRom 7 16 gt NeoCenter Utility 5 Download Flash Image file that contains the required firmware to configure partitions from the included CDRom See Downloading Data for the downloading procedure in this chapter NOTE The NeoCenter utility from the included CDRom and the Partitioning Firmware must be downloaded to configure partitions and enable Library Partitioning 6 Launch the NeoCenter utility The NeoCenter Main screen is displayed Untitled NeoCenter Figure 7 18 NeoCenter Default Screen 7 Click Connect The Serial Port Setting screen is displayed NeoCenter Utility 4 7 17 Figure 7 19 Serial Port Settings Pop Up 8 Verify settings of the Com port and click OK
91. ckwise through the top of the Tensioner Pulley and clockwise through motor drive pulley See Figure 16 and Figure C 17 Neo 9112 Figure C 16 Timing Belt Installation Base Section 4 17 Neo 9113 Figure C 17 Timing Belt Installation 17 Position Media Elevator Car over the Belt Block Access cutout 18 Position the ends of the Timing Belt under the media car at the midpoint of the Belt Block Access Cutout 19 Turn the Elevator face down 20 Place the Timing Belt ends on the Belt Block See Figure C 18 Neo 9114 Figure C 18 Timing Belt to Belt Block C 18 gt 21 Secure the Timing Belt with the two belt brackets and four retaining screws If the belt was sized properly a small space between the belt ends is visible see Figure C 18 22 Remove the 0 050 inch allen wrench from the Tensioner Ramp 23 Attach the bottom plate removed from the Elevator in step 1 with the retaining screws see Figure C 19 Neo 9115 Figure C 19 Assembled Elevator and Extension 24 See Section Installing the Elevator Assembly 4 C 19 Neo Series Module Configuration Configuring the multi module Neo library identifies which Library module is the Master and which are the Slaves The module designated as the Primary Master has the ability to monitor view and modify parameters and settings of the entire multi module Library It is readily apparent by comparing the Primary Master and Slav
92. configuration can cause platform problems In this case the library appears to be operating normally but no data can be interchanged You also might or might not get an error code on the Graphical User Interface GUI touch screen identify an error caused by this type of problem check your installation and configuration setup See Chapter 2 for information on how to correctly install and configure the library General drive errors usually result from a miscommunication between the library and tape drive or a mechanical malfunction within the library Both platform problems and general drive errors display an error message and a Fault Symptom Code FSC on the GUI touch screen Use an FSC to report errors to your service provider or in some cases to determine a recovery procedure Error Recovery Figure 6 1 outlines the recommended steps for error recovery You should follow this chart in all cases Error Recovery Procedures ERPs are listed in detail in Table 6 1 FSCs are listed in Table 6 2 along with their related ERPs Troubleshooting lt 6 1 TROUBLESHOOTING AND ERROR RECOVERY ERROR FAULT MALFUNCTION Determine Suspected Error Type PLATFORM GENERAL DRIVE No FSC displayed Normal front FSC and ERP displayed on panel operation GUI touch screen Cycle the power Follow the ERP on to the library GUI touch screen Find FSC in Table 6 2 Check configuration Ch 3 Follow the ERP in Table 6 1 Call Technical
93. creen 4 20 Figure 4 25 Edit Network Options 4 2 Figure 4 26 Edit Passwords Options 4 2 Figure 4 27 Security Level Screen see 4 22 Figure 4 28 Removing Tape Cartridge Magazines 4 23 Figure 4 29 Tape Magazine with Tape Cartridges Installed 4 23 Figure 4 30 Left Magazine Mail 1 1 4 25 Figure 4 31 Barcode Label installation 4 26 Chapter 5 Maintenance Chapter 6 Troubleshooting Figure 6 1 Troubleshooting Flow 5 6 3 Chapter 7 NeoCenter Utility Figure 7 1 Main SCSI 7 2 Figure 7 2 Main 7 3 Figure 7 3 Configure Dialog Box IP Addresses 7 4 Figure 7 4 Configure Dialog Box 7 5 Figure 7 5 Configure Dialog Box SNMP 7 6 Figure 7 6 Configure Dialog Box E mail Addresses 7 7 Figure 7 7 Configure Dialog Box Remote Server 7 8 Figure 7 8 Configure Dialog Box SCS Parameters 7 9 Figure 7 9 Configure Dialog Box SCSI Identification 7 10 Figure 7 10 Configure Dialog Box Library Parameters 7 11 Figure 7 11 Conf
94. defined from the SCSI option in the Edit Options area Figure 4 19 NOTE You can move to the next sequential SCSI Options screen by selecting W To return to the previous SCSI Options screen select the aor Back button return to The Menu screen View SCSI Options Drive 1 Bus ID 4 Drive 2 Bus ID 5 Drive 3 Bus ID Drive 4 Bus ID 7 Drive 5 Bus ID 8 Back Figure 4 19 View SCSI Options Screen Initial Screen Table 4 3 lists and describes the available selections Table 4 3 View SCSI Options Option Description Drive n Bus ID Lets you set the SCSI addresses of the drives The designators Drive 1 outer tape drive through Drive n refer to the first through nth drives counting from right to left looking from the rear of the module starting with the top module in the library module system Library SCSI Bus ID Lets you set the SCSI address for the library robotics The default is 6 Operation 4 4 15 Table 4 3 View SCSI Options Continued Option Library SCSI Bus Parity Description Lets you enable or disable the library robotics SCSI bus parity checking The default is Library SCSI Bus Parity Enabled SCSI Mode Enables the capabilities of SCSI 3 commands The default is SCSI 3 Unit Attention Reporting Lets you select reporting of All or only One stacked Unit attention conditions If set to All the unit reports all Unit Attention conditions
95. dia Confirm Select 8 6 Figure 8 8 Web TLC SETUP 8 7 Figure 8 9 Web TLC SETUP CONFQUrOTON 8 8 Figure 8 10 Web TLC Functions 8 9 Figure 8 11 Web TLC History 8 10 Appendix A Specification Appendix B Adding a Tape Drive Figure B 1 Removing Tape Drive Blank Panel 1 Figure B 2 Installing Tape Drive 0 1 2 Appendix C Elevator Assembly Installation Figure C 1 Powering up Library C 3 Figure 2 Typical Router 7 C 4 Figure C 3 Router INSHA ed C 5 Figure C 4 Drive Shoe Blank Panel REMOVAL Figure C 5 Cover Plate REMOVAL rnt nnns C 7 Figure C 6 Installing the Elevator Assembly C 8 Figure C 7 Installing Tape Drive eer ntc C 9 Figure C 8 Factory Assembled Elevator Assembly C 11 Figure C 9 Elevator Bottom C 12 Figure 10 Media Elevator CO C 12 Figure C 11 Tensioner Pulley Zero Point C 13 Figure C 12 Elevator Belt Block and Brackets C 13 Figure C 13 Tensioner Ramp ldler 14 Figure C 14 Elevator Extension 14 Figure C 15 Tie Bar 5
96. drop down menu 2 Click View Partition Info 7 28 gt NeoCenter Utility Untitled NeoCenter Upload Process Figure 7 39 View Partition Info Selected The information screen is displayed Partitioning Info Figure 7 40 Partitioning Info Screen 3 Click OK Identify Partition Controller 1 Select the Partitioning drop down menu 2 Click Identify Partition Controller NeoCenter Utility 4 7 29 Untitled NeoCenter Fi Parlitior ing ES Upload Process The partition identification selection screen is displayed 3 Select the desired partition number from the Partition Number drop down menu Identify Partition Controller Figure 7 41 4 Click Start 7 30 gt NeoCenter Utility The partition identification information message is displayed NeoCenter Lx The controller for Partition 1 can be identified by visually checking the GREEN LED indicator on the back of the Library The for Partition 1 will be FLASHING about 2 times per second while the green indicators on all other controllers will be constal Press OK to close this message Figure 7 42 Partition ID Info Screen 5 Click Stop if you wish to identify more partitions When stop is selected Partition Number and Start are enabled to select additional partitions Identify Partition Controller x Fanton o Figure 7 43 Stop or Done
97. e Graphical User Interfaces The Primary Master be used to perform many of the common functions within each slave module The following procedure prepares your multi module library for Elevator use NOTE The following procedure assumes that the modules are configured for standalone operation have been rack mounted the system router is installed at the top of the rack above the Primary Master with power off and the 10BaseT cabling is not connected to any of the modules Configuring Modules For Elevator Application If the modules are not powered up apply power to all library modules as follows see Figure C 20 Neo 9127 Figure C 20 Powering up the Library 1 Connect the power cord to the power supply s receptacle 69 a Toggle the power switch located the power supply to ON 6 b Press anywhere on the GUI touch screen to apply power to the module 8 20 gt Configuring the Primary Master Module 1 On the GUI at the Neo module located at the top of the rack to be identified as the Primary Master Press Menu Neo Series Tape Libraries Figure C 21 Neo Main GUI Display 2 Under Edit Options Press Library View System Data Utilities Edit Options EE Maintenance Library 5051 atone Diagnostics SCSI Network Factory Network Library Security Info Level
98. e present and corresponding barcode label if available Figure 4 22 Cartridge Map page 1 Edit Options The Edit Options area lets you select the following screens Library e SCSI Network e Passwords 4 18 Operation Library Selecting this option lets you define the Library options used to configure the library for your specific needs Defined options can be viewed in the View System Data area Figure 4 23 Table 4 2 lists and describes the available options NOTE You can move to the next sequential Library screen by selecting the W To return to the previous Library screen select the Aor Back button to return to the Menu screen m Touch Library Option Button to E dit Library Remains Offline After Power up Initialization Disabled Unload Mode Implicit Total Reserved Slots 0 Auto Clean Disabled Back Figure 4 23 Edit Library Options Screen SCSI Selecting this option lets you define the SCSI options used to configure the library for your specific needs Figure 4 24 Table 4 3 lists and describes the available options NOTE You can move to the next sequential SCSI screen by selecting the To return to the previous SCSI screen select the aor Back button to return to the Menu screen m Touch SCSI Option Button to E dit Drive 1 Bus ID 4 Drive 2 Bus ID 5 Drive 3 Bus ID 5 Drive 4 Bus ID H Drive 5 Bus ID 8 Back Figure 4 24 Edit S
99. ence limits and measurement Information Technology Equipment class A EN61000 3 2 A14 Harmonic Emissions EN61000 3 3 Fluctuations and Flicker EN 55024 Information Technology Equipment Immunity European Council Low Voltage Directive 73 23 EEC EN 60950 Information Technology Equipment Safety Accredited test laboratory TUV Product Service 10040 Mesa Rim Drive San Diego CA 92121 USA 1 July 2001 Overiand Storago Inc r sident and CEO 4820 Overland Ave Manufacturer Authorized San Diego CA 32123 USA representative name and Place and date of issue signature POS 1 coe 2424113902 10 gt We Overland Storage Europe Ltd Overland House Ashville Way Wokingham Berkshire RG4t 2PL England United Kingdom on our own responsibility declare that the product of oquipment Magnetic Library Type NEO Series 4000 Model x LXN4x where x designation system configuration prefixes or suffixes is in compliance with the following norms and documents European Council Directive 89 336 EFC laws relating to electromagnetic compatibility EMC Directive EN 55022 Radio Frequency Interference limits and measuremont Information Technology Equipment class A EN61000 3 2 A14 Harmonic Emissions EN61000 3 3 Fluctuations and Flickor EN 55024 Information Technology Equipment Immunity European Council Low Voltaae Diroctivo 73 23 EEC EN 60950 Information
100. enever a reboot occurs or is initiated Connect must be selected to re establish communication 13 Click OK 14 Click Connect 15 the Partitioning dropdown menu and select Configure Partitions Upload Process messsage is displayed NeoCenter Utility 4 7 21 Untitled NeoCenter Partitioning Tp Configure Partitions Upload Process Figure 7 27 Configure Partitions Upload Message Partition configuration screen is displayed Configuring Partition 0 1 Active Partition Figure 7 28 Partition Configuration Screen 16 Configure desired partitions Partitions are configured by selecting the magazine and drive drop down windows In the below example two Partition Controller Cards and two drives are available To configure a new partition if available simply click the Next Partition button In the example both partitions were configured with the available one magazine and one drive 17 When partition configuration is completed click 7 22 gt NeoCenter Utility onfiguring Partition 1 2 Active Partitions e Figure 7 29 Partition Configuration Screen 18 The Review Configuration screen is displayed onfiguring Partition 0 1 Active Partition Figure 7 30 Review Configuration Screen 19 Verify your partition settings and click OK Stored to Non Volatile Memory message is displayed NeoCenter Utility 4 7 23 NeoCent
101. eoCenter screen displayed Uploading Data NeoCenter lets you upload binary data files containing system trace information for diagnostic troubleshooting Uploads also let you view the current unit configuration The Upload dialog creates binary files that you can save The utility also includes a post processor that lets you convert files into human readable form using the text editor of your choice Upload data from Web TLC using NeoCenter 1 Establish communications with the Neo Library if not already established NeoCenter Utility 4 7 13 2 On the Main screen select Upload The Upload Data From Neo Library prompt appears Upload Data From Neo Library Eg Non Volatile Trace Special Trace Number m C Servo Trace Binary File Browse Post Process Uploaded Data Database File NextGen tdb Browse PostProcessedFile tre No Display Post Processed File Figure 7 14 Upload Data From Neo Library Prompt 3 Click on the button for System Trace or Non Volatile Configuration 4 Click on the Browse button to select a network destination for the uploaded binary file The default file name appears in the Binary File field at the end of the network path You can insert the cursor in the field to rename the file if you wish 5 To create a text version of the file click on the Post Process Upload Data checkbox 6 Use the associated Browse button to se
102. er Figure 7 31 Confirmation Message 20 Click OK Download Progress message is displayed followed by Flash programming was successful NeoCenter Figure 7 32 Download Progress Message 21 Click OK The NeoCenter Library is rebooting message appears and the library performs a full reboot 7 24 gt NeoCenter Utility File View Connect Upload Download Configure Info Diag Post Process Partitioning Help A Library is rebooting UploadingData _ 1500 Figure 7 33 Library is Rebooting Message 22 Click OK Partitioning Submenus In addition to the Configure Partitions submenu there are other menus Disable Partitioning Enables you to disable the partitioning functions of your library When disable is selected all partitions including within multi module libraries no longer function and the library returns to the default configuration previously used The library must be rebooted for changes to take effect View Partition Info Allows you to view the current status of configured partitions Information available shows if partitoning is enabled the number of active partitions and the configuration of each partition number Each partition line displays the partition number the number of magazines uncluding bins and or mailslots in each partition and the number of drives in each partition Identify Partition Controller Physically associates a partition n
103. er configurations only ignored otherwise 192 168 1 1 192 168 1 1 Address Private IP Subnet Note Master configurations only ignored otherwise 255 255 255 0 255 255 255 0 Private IP Gateway Note Master configurations only ignored otherwise 192 168 1 1 192 168 1 1 Configuring the Library The library provides several configuration options to support a variety of applications and platforms The settings for each of the available options are stored in non volatile memory in the library For most applications you do not have to change the factory default settings however if you do need to change the configuration use the instructions provided in the following sections If you are uncertain whether you need to change a setting contact your authorized service provider Changing Settings You can change configuration settings using the Graphical User Interface GUI touch screen For a complete description of GUI touch screen operation see Chapter 4 Operation Setting a SCSI ID Each tape drive installed in the library requires a unique SCSI ID The information provided in this section instructs you how to set a SCSI ID To set aSCSI ID 1 Turn the library on and wait until the Power On Self Test POST completes and the library default screen on the display see Figure 3 1 3 4 Library Configuration Primary Master Active sail STORAGE Status t Neo Series Tape Libraries Power Figure 3 1
104. er utility from the included CDRom 5 Launch the NeoCenter utility The NeoCenter Main screen appears NeoCenter Utility 4 7 1 Untitled NeoCenter Figure 7 1 Main Screen 6 Click on Connect The Serial Port Setting screen appears Untitled NeoCenter Serial Port Settings Imm Figure 7 2 Main Screen 7 2 gt NeoCenter Utility 7 Verify settings of the Com port and click on OK NOTE If the connection is not successful check all cable connections and repeat steps 6 and 7 If communication with the Library fails again contact Overland Storage Technical Support Setting IP addresses NOTE Configuration addresses are network specific Contact your network system administrator for the appropriate values Depending on the chosen values these settings enable access to your library from your network and or the World Wide Web 1 Establish communications with the Library if not already established 2 On the NeoCenter Main screen click on Configure Set Values An upload process screen is visible for a moment and then the Configure dialog box appears Configure Neo Library x E mail Addresses Remote FTP Server Access Factory SCSI Identification SCSI Parameters Library Parameters Drives Private Addresses SNMP Traps Obtain IP Addresses from BOOTP or DHCP Serve Specify IP Addresses IP Address pop pops Subnet Mask 25 255 9 Defaul
105. erations for the Neo Series Libraries inserting and removing tape cartridges and tape requirements Maintenance Describes procedures for using and storing the cleaning car tridge with the Neo Series 2000 4000 Libraries required slot location running the cleaning cartridge from the front panel and the Auto Clean mode Troubleshooting Provides problem diagnosis error recovery procedures and Fault Symptom Codes to aid in troubleshooting potential error conditions with the Neo Series Libraries NeoCenter Utility Allows user to configure the Neo Series Libraries using the familiar Windows graphical user interface such as library parameters IP addresses parameters for remote FTP uploads and more Web TLC Describes the interface device built into your Neo Series Library that lets you monitor and control your automated tape library from any termi nal connected to your network or the Internet Specification Contains Neo Series Libraries specific specifications and EMI compliance information Adding a Tape Drive Contains procedures for the adding of an additional drive for your Neo Series 2000 4000 Library Elevator Assembly Installation Describes the major steps needed to install an Elevator Assembly into a Neo Series multi module environment The robotics in each Neo Series library exchanges cartridges by means of the Eleva tor Assembly Partitioning Describes the the major steps needed to
106. es it faster 32MB per second than any other comparable media Low cost per GB e Backward read compatible with DLTtape IV media and uses Super DLTtape I cartridges preserving data storage investments Specifically designed for the high duty cycle requirements of high end and automated environments and is rated at 250 000 hours MTBF at a 100 duty cycle DLTtape technology is a trusted and compatible platform in the industry Super DLTtape technology is widely available from the world s leading brands LTO Technology The Ultrium tape format is the implementation of the LTO Linear Tape Open Technology that is optimized for high capacity and performance with exceptional reliability in either a stand alone or an automated environment It uses a single reel cartridge to maximize capacity Ideally suited for backup restore and archive applications Benefits High Capacity provides typical capacity of 200 GB native capacity 2 1 compression match your capacity performance and cost requirements the format also calls for 20 60 100 and 200 GB cartridges assuming 2 1 compression High Native Data Rate Ultrium provides for data transfer rates of 20 40 MB second 2 1 compression for the first generation of the 8 channel version LTO CM Cartridge Memory Enhances functionality by providing a redundant file log as well as user defined information external reader allows immediate access to
107. f Information Technology Equipment CUL Mark Canadian UL CAN CSA C22 2 No 950 Standard for Safety of Information Technology Equipment CE Marking European Union Low Voltage Directive 72 23 European Union TUV GS Mark Germany EN60950 IEC950 Standard for Safety of Information Technology Equipment Third addition Electromagnetic Emissions Neo Series 2000 and 4000 Library modules comply with the following EMC compliance specifications Table A 3 Electromagnetic Emissions Specification AGENCY STANDARD FCC US Std 47 CFR Part 15 Rules Class A Notation on Product Industry Canada Industry Canada Rules ICES 008 Class A Notation on product CE Marking European Union EMC Directive 89 336 EEC Laws relating to electromagnetic compatibility European Union EN55022 Standard RFI limits Information Technology Equipment Class A EN55024 Information Technology Equipment Immunity VCCI Class 1 per CISPR 22 Japan VCCI statement on product BSMI BCIQ CNS 13438 Taiwan EMC warning and certificate number on product 4 8 ENVIRONMENTAL SPECIFICATIONS Electrostatic Discharge The test shall be run using an ESD test probe to directly contact operator accessible surfaces plus Neo Series 2000 and 4000 Library enclosure surfaces Table A 4 ElectroStatic Discharge Specification AMPLITUDE ALLOWABLE ERRORS 0 8kV NONE Temperature Humidity and Altitude
108. f the Elevator to itself power down the Primary Master and then reboot Restoring Normal Operation After the failed module is serviced or replaced and installed back into the library a procedure similar to the one described in the previous section can be invoked to restore the original operation In order for the restore operation to take effect the future Master module must be connected as the Primary Master Inactive 4 C 31 Local Fail over to Primary Master 1 From the Secondary Master Graphical User Interface select Menu Secondary Master Active Ye ST erland Tape Libraries Figure C 38 Secondary Master Screen 2 Select Maintenance View System Data Utilities Edit Options 4 Library Maintenance Library SCSI Options Diagnostics SCSI Network ap Factory Library Security Info Level Passwords Cartridge Map HI bile Back Figure C 39 Secondary Master Menu Screen 3 Select Fail over to Primary Master The Secondary Master will then transfer control of the Elevator back to the Primary Master then reboot After rebooting the modules will revert back to their default configurations and the library will be fully operational C 32 gt Maintenance Replace Drive rm Drive Format Reboot Library Flash Slaves Pak Dives paca Mester Back Figure 40 Seco
109. g the Library described later in this chapter To connect a library to a host system the host system must have at least one Wide LVD SE controller and the appropriate driver software Interface Cable Specifications The library is a high performance system To avoid degradation of performance use the highest quality interface cables from a reputable manufacturer of computer cables All SCSI cables used with the library should meet the following requirements Shielded or double shielded as required to meet EMI specifications Impedance match with cable terminators that meet current SCSI specifications Characteristic impedance 115ohms Host Cable Each end of a twisted pair ground connected to chassis ground Maximum cable length of 10 ft 3 m for a single ended Fast Wide SCSI bus including the internal wiring of SCSI device Maximum cable length of 39 ft 12 m for an LVD SCSI bus Cables of different impedances should not be used together Additional specifications to assure the highest SCSI performance can be found in the current version of ANSI X3 131 NOTE This equipment has been tested for electromagnetic emissions and immunity using good quality shielded cables If you use unshielded or poor quality cables or otherwise vary from good practice you might not comply with national and international rules 2 10 gt Installation Neo Series 2000 SCSI Configuration One Tape Drive Single Host System Figure
110. has been removed to open the doors for installation Remove and discard the pull tabs used to block the latch mechanism do not close the doors see Figure 2 8 IMPORTANT The magazine doors have both an electrical release via the GUI touch screen and a manual release It is recommended that the doors are always opened using the GUI touch screen In an emergency the doors can be manually opened by pushing in on the mechanical releases directly behind the front panel lt 1 Neo 9130a Figure 2 8 Opening Magazine Doors 2 With the magazine doors open secure the front panel to the storage cabinet using the two captive retaining screws and see Figure 2 9 3 Close the doors 2 8 Installation Figure 2 9 Library Retaining Screws 4 Apply AC power to your Neo Series library module See Turning On The Libraries 2000 and 4000 located later in this section SCSI Cable Configurations This section describes the supported SCSI cable configurations for the Neo Series 4000 Library modules SCSI configurations incl
111. ibrary 1 10 Figure 1 10 Neo Series Front Panel 4 lt 1 11 Figure 1 11 Elevator Assembly Location 13 Chapter 2 Installation Figure 2 1 Tabletop Model 2 1 Figure 2 2 Rack Mounting Template Front 2 3 Figure 2 3 Rack Mounting Template 2 4 Figure 2 4 Neo Series Template 2 5 Figure 2 5 Installing the Slide 2 6 Figure 2 6 Installing Slide Member 2 6 Figure 2 7 Installing The Library Module 2 7 Figure 2 8 Opening Magazine Doors eee 2 8 Figure 2 9 Library RETAINING 5 5 1 2 9 Figure 2 10 One Tape Drive Single 2 11 Figure 2 11 Two Tape Drives Single 2 12 Figure 2 12 Two Tape Drives Dual 2 13 Figure 2 13 One Tape Drive Single 2 14 Figure 2 14 Two Tape Drives Single 2 15 Figure 2 15 Four Tape Drives Single
112. ibrary Control from a remote host This section does not contain an exhaustive presentation of control concepts and instructions These are provided in previous chapters of this manual It assumes that you are familiar with the hands on control panel operations of your automated tape handling equipment It does however provide an overview of the web browser based controls that map familiar control panel functions into their graphical counterparts in an intuitive easy to learn way Web TLC Access To access Web TLC NOTE The library must be in the ready mode to establish communications with the Web TLC If unable to access the unit with your browser verify the library is not being operated locally 1 Type the Web TLC IP address in the Location field of your Internet browser and press the Enter key The browser connects to Web TLC and displays the login prompt Login to the Web TLC Check to prevent other users from initiating any Level 2 operations with the Library for the duration of your session Checkto disable frames Enter a Password Figure 8 3 Web Login Prompt 1 Enter your level 1 or level 2 Password in the appropriate field and Click OK The Web TLC Control Panel page appears with the Status screen displayed D gt gt Set Name With Configuration Utility Figure 8 4 Web TLC Control Panel Web TLC 4 8 3 Status Click the Status button to view a display of itemized status infor
113. icker retries exceeded during a pass thru fetch operation Picker Retries Exceeded 3 3113 Picker retries exceeded during a bin stow operation Picker Retraction Error 3115 The picker did not retract during bin check operation Shuttle Jammed 3200 The shuttle could not reach the target location Rotary Jammed 3300 The rotary track could not reach the target location Shuttle on Wrong Side Of The Rotary 3301 The zone indicators show that the shuttle is backwards on the rotary track during power up initialization Passthrough Elevator Jammed 3400 The pass thru shuttle could reach the target location Vertical Elevator Jammed 3500 The vertical elevator could not reach the target location 4000 Series only All Slots Empty 5011 F There are no cartridges installed in any of the reserved cleaning slots Troubleshooting 4 6 7 Table 6 2 Fault Symptom Codes Continued Message FSC ERP DLT Already Loaded 5014 F The cleaning operation failed because the drive already has a cartrdige inserted Expired Clean g Cart 5015 F The cleaning operation failed due to an expired cleaning cartridge Not a Clean g Cart 5016 F The cleaning operation failed because the loaded cartridge is not a cleaning cartridge DLT Timeout Error 5035 CD G The cleaning operation failed because the drive timed out Move Command Fail 503B F A front panel move operation
114. ies 2000 are used only with host system software that supports this feature The mail slot feature lets you insert or remove a single tape without removing the entire magazine You access the mail slot using the Mail Slot Access option from the default screen This option lets you open the left magazine door for mail slot access After opening the left magazine door pivot the mail slot forward to insert a tape cartridge Figure 4 30 IMPORTANT The mail slot must be enabled factory default using the Mail Slot Mode option from the Edit Library Options menu See Table 4 1 for more information MAIL SLOT A Neo 0036a TAPE CARTRIDGE Figure 4 30 Left Magazine Mail Slot 4 24 gt Operation Barcode Labels Only Overland barcode labels are supported with the library To order additional labels contact your authorized Overland reseller Figure 4 31 shows you how to install a barcode label onto a tape cartridge BARCODE Neo 0053 Figure 4 31 Barcode Label installation Operation 4 4 25 4 26 gt Operation uL Introduction This chapter describes the Clean One Drive menu option contained in the Maintenance submenu of the Utilities area on the front panel display You use the Clean One Drive menu option to clean DLT tape drives installed in the Neo Series Libraries CAUTION Only qualified service technicians should perform the re
115. igure 7 27 Configure Partitions Upload Message 7 22 Figure 7 28 Partition Configuration Screen 4 7 22 Figure 7 29 Partition Configuration Screen enn 7 23 Figure 7 30 Review Configuration 7 23 Figure 7 31 Confirmation LSS CN Sa T o o S 7 24 Figure 7 32 Download Progress Message eene 7 24 Figure 7 33 Library is Rebooting Message ene 7 25 Partitioning 5 7 25 o 7 26 Figure 7 34 Disable 7 26 Figure 7 35 Disable Partitioning Message sene 7 26 Figure 7 36 Stored to Non Volatile Memory Message 7 27 Figure 7 37 Download Progress Message 4 7 27 Figure 7 38 Library is Rebooting Message eee 7 28 View asas A Aa 7 28 Figure 7 39 View Partition Info Selected seen 7 29 Figure 7 40 Partitioning 7 29 Identify Partition Controller seen nnn 7 29 m 7 30 Figure 7 42 Partition ID Info Screen 7 31 7 43 Stop or Done 7 31 Set Partition 7 31 Figure 7 44 Ser Partition NUMDET Joc Pee rere 7 32 Chapter 8 Web TLC
116. igure Dialog Box 7 12 Figure 7 12 Exit Configuration Menu Conformation 7 13 Figure 7 13 Flash Programming Successful 7 13 Figure 7 14 Upload Data From Neo Library Promplt 7 14 Figure 7 15 Download Data to Neo Library Prompt 7 16 Figure 7 16 Download Progress 7 16 Figure 7 17 Download Progress Sequence Cnt 7 17 Figure 7 18 NeoCenter Default Screen 7 19 Figure 7 19 Serial Port Settings 7 20 Figure 7 20 Connector 5 7 20 Figure 7 21 Partitioning Drop down 7 2 Figure 7 22 Upload Process 7 2 Figure 7 23 Enable Partitioning 7 22 Figure 7 24 Stored to Non Volatile Memory Message 7 22 Figure 7 25 Flash Programming Successful Message 7 22 Figure 7 26 Library is Rebooting 7 23 Figure 7 27 Configure Partitions Upload Message 7 24 Figure 7 28 Partition Configuration Screen 7 24 Figure 7 29 Partition Configuration Screen 7 25 Figure 7 30 Review Configuration
117. in sequence if set to One the unit reports only the highest priority condition The default is Report All Init Element Status Lets you specify the library s response to the SCSI INITIALIZE ELEMENT STATUS command The possible settings are No Inventory Force Inventory and Force Label Scan The default is No Inventory Test Unit Ready Reporting Lets you specify the response to a TEST UNIT READY command if the library is in Sequential Mode The possible settings are Check Condition Not Ready or Good Status The default is Check Condition Not Ready Device Capability Page Length Lets you choose between two lengths of the Mode Sense Select device capabilities page SCSI page 1Fh which are short 14 bytes and long 18 bytes to accommodate different SCSI device implementations of this page The default is Short 14 bytes Transport Element Base Lets you set the base address for the robotics mechanism Address The default is 0 Storage Element Base Lets you set the base address for the magazine slots The Address default is 20 Transfer Element Base Lets you set the base address for the tape drives The Address default is 1 0 Import Export Element Base Address Lets you set the base address for the mail slots The default is 1c0 Product Identification Lets you specify the response of the library s robotics to the SCSI INQUIRY command in the Product ID fields The default is NEO Serie
118. ing The Neo Series 2000 Library Module 4 4 Figure 4 5 Powering The Neo Series 4000 Library Module 4 5 Figure 4 6 Inimalizatiori SGIeeri 4 6 Figure 4 7 Library Default 5 4 6 Figure 4 8 Library Password 4 7 Figure 4 9 Technical Support Information Screen 4 8 Figure 4 10 Access Mail Slot Screen 4 9 Figure 4 11 Access Magazine Screen 4 10 Figure 4 12 Move Media Screen ee 4 10 Figure 4 13 Move Media Screen 4 11 Figure 4 14 Move Media Screen Destination 4 11 Figure 4 15 Power Down Initiation Screen 4 12 Figure 4 16 Neo Series Status 4 12 Figure 4 17 Menu 5 4 13 Figure 4 18 View Library Options Screen Initial Screen 4 14 Figure 4 19 View SCSI Options Screen Initial Screen 4 16 Figure 4 20 View Network Options 5 4 18 Figure 4 21 View Library Info 5 4 19 Figure 4 22 Cartridge page 1 4 19 Figure 4 23 Edit Library Options 5 4 20 Figure 4 24 Edit SCSI Options S
119. ing cartridge from the last slot Mark it EXPIRED and then properly dispose of it 4 Place a new cleaning cartridge in the last slot of the magazine 5 Replace the right magazine Replacing a Cleaning Cartridge in the Mail Slot 5 4 Maintenance 1 Select the Move Media menu option from the library Status screen 2 Select Source and then press Cleaning Slot in the Source Element Type box 3 Select Destination and then press Mail Slot in the Destination Element Type box 4 Select Execute Move to place the cleaning cartridge in the Mail Slot 5 When the move completes press the Back button to access the default front panel display 6 Select Mail Slot Access from the library Status screen and then remove the expired cleaning cartridge Mark it EXPIRED and then properly dispose of it 7 Place a new cleaning cartridge in the Mail Slot 8 Select the Move Media option from the library Status screen 9 Select Source and then press Mail Slot in the Source Element Type box 10 Select Destination and then press Cleaning Slot in the Destination Element Type box 11 Select Execute Move to put the new cleaning cartridge in the reserved slot Introduction This chapter describes the error messages and descriptions that may be displayed when there is a possible malfunction including Platform problems General drive errors Error recovery Fault Symptom Codes FSCs Platform Problems An incorrect installation or
120. ing the Magazine Access button on the Master GUI is the only method to access the left and right magazines of all libraries the stack Move Media Selecting this option lets you display the Move Media screen see Figure 4 12 The Move Media option lets you remove a cartridge from a tape drive to load a cartridge to a tape drive or to move cartridges within the library Touch an Input Box to E dit Decimal Keypad Source 1 2 3 ud Drive 2 DoE 4 5 6 Destination DLT SDLT 3 Element Mail 3 Drive Slot entry 0 space Slot Figure 4 12 Move Media Screen The following illustrates moving a cartridge from Drive 2 to Slot 7 1 Touch the Source Input Box or Element Type from the Move Media screen The Source Input Box will change from gray to an active state Figure 4 13 Operation 4 4 9 2 Touch the source you want to move from the Source Element Type selections The options available are Drive Mail Slot and Slot Drive 2 is used for this example Select Source of Tape Decimal Keypad S 1 2 3 DLT SDLT Drive 2 EX ESTE 4 6 Destination DLT SDLT 3 p 8 9 m Source Element Diive Slot entry 0 Slot Figure 4 13 Move Media Screen Source 3 Touch the Destination Input Box on the Move Media Screen The Destination Input Box will change from gray
121. install and properly configure cabling for the Partitioning Controller Partitioning allows multiple servers to use the same physical library while maintaining control of their allo cated resources Drive Technologies Brief description of the various tape drive tech nologies employed in the Neo Series libraries Preface 41 ii gt Preface Preface List of Figures List of Tables 1 1 Figure 1 1 Neo Series 4000 Libraries sen 1 1 Chapter 1 Introduction Figure 1 2 Neo Series 2000 Library sennnnnnn 1 2 t 1 2 sel fer rU 1 2 Table 1 1 Models amp Slot COpOCITIOs uiscera mein renonce rnnt 1 2 Library Interfaces emere nnns 1 3 Virtual Interface Architecture 1 3 lso b p 1 3 Figure 1 3 Neo Series Tape Drive eene 1 4 Figure 1 4 Tape Drive 1 5 EE 1 5 aces i e Rm 1 5 Figure 1 5 Neo Series Library Magazines enne 1 6 Mail SIOS 1 6 Figure 1 6 Mail Slot ROT 1 7 1 7 Figure 1 7 Neo Series Power Supplies 1 8 Library Controller BOO erar erret on n e Gr toi rers ache 1 8 Figure 1 8 Library Controller Card and PCI Slots eee 9
122. ion Preparation Setting up the rackmount model requires a template storage cabinet slide rails and a mechanical lift to physically install the library in a storage cabinet To setup the rackmount model 1 Ensure you have adequate space available in the rack Neo 9129a Figure 2 4 Neo Series Template 2 Use the template that is shipped with the library to mark the location of the mounting hardware on the mounting rails of the storage cabinet see Appendix 2 4 a Push back the tabs in the top of the template and place them in the correct holes in the mounting rack Match up the hole pattern indicated on the sides of the template with the hole pattern in the mounting rack b Make sure to begin measuring in the correct place If a module already installed immediately below the planned position of the new module place the template against the front of the mounting rack and rest it on top of the previously installed module c Use the front of the template to mark the attachment points for mounting brackets rails components or cage nuts on the back of the storage cabinet d Use the back of the template to mark the attachment points for mounting brackets rails components or cage nuts on the back of the storage cabinet 3 Remove the template 4 See section titled Installing The Slide Members Installing The Slide Members Perform the following steps to install the slide members for the rackmount model
123. ion options from the menu to view or change parameters Elle Edi View Go Communicator Help Xy 9 2 2 Hi Back Forward Reload Home Search Netscape Security Shop Stop http 10 1 10 79 NavigatePostD ata fn z What s Related Set Name With Configuration Utility Configuration menu Library Configuration Library Config Set hasic library parameters such random sequential mode SCSI ID of the library vendor and product ID strings Settape drive parameters Drive Config Set SCSI ID of the drive s recording density and compression mode Library Special Configuration Special Config Set SCSI mode parameters and Tape Alert pamameters Notification Registration Notifications Register to receive exception reports via e mail and or SNMP traps Figure 8 8 Web TLC SETUP Options The settings correspond to those in the Configure Menu on the front control panel GUI of your library See Figure 8 9 8 6 gt Web TLC Figure 8 9 Web TLC SETUP Configuration Web TLC 4 8 7 Functions The Functions pages present button and browser controls lists of selectable files Scroll down for additional dialog boxes corresponding to the below functions Functions available from this screen Perform a Drive cleaning operations Perform a Free running library diagnostics e Standard library diagnostics Drive flash operations Reset Web TLC Reset Lib
124. ionary path to further leaps in capacity and performance in the future while maintaining compatibility with the world s huge installed base of DLTtape cartridges Benefits Native capacity of 110 GB at 11 MB s transfer rate 2 1 Compression allows 220 GB at 22 MB s Technology designed to reach 2 TB capacity at 160 MB s Fully backward read compatible with DLTtape IV cartridges e Advanced Metal Powder Media allows the optical servo tracks onto the reverse side of the tape 100 of tape s magnetic side freed up to record data No need for magnetic pre formatting Laser Guided Magnetic Recording combines best of optical and magnetic technologies Pivoting Optical Servo increases high duty cycle reliability Magneto Resistive Cluster Heads for the highest data density High efficiency PRML Channel creates more tracks on the tape Increased media capacity provides easier use and lower cost of ownership SDLT320 The SDLT 320 offers large capacity and high speeds It offers the lowest cost per GB available and as part of the DLTtape product family enjoys the highest industry acceptance It is backward read compatible with DLTtape IV media and uses the same Super DLTtape I cartridges as the SDLT 220 preserving your data storage investments The SDLT 320 is specifically designed for the high duty cycle requirements of high end and automated environments Benefits Stores more data 320 GB compressed and access
125. kets to the front of the rear rail of the rack using two 10 32 screws and one nut plate or 2 U Type 10 32 clips see Figure D 5 Neo 0070 Figure D 4 Bracket Assembly 9 D ES d a lt d 2 7 19 ES Q e 9 iN 9 1 S X U type 10 32 clips 5 5 optional 5 9 S 9 0069 5 Figure D 5 Router Switch Rackmounted 4 D 5 Adding A Switch Figure D 6 The below graphic illustrates in a simplified view the necessary physical connection for adding a switch Figure 0 9 illustrates a functional example of a multi module library requiring a switch Figure D 6 Adding a Switch NOTE The partition controller cards and the library controller cards can be on the same SCSI bus or on separate SCSI buses Each SCSI bus must be terminated Each card must be connected to an ethernet connection on the router or switch NOTE To assure proper operation the Router and cabling must be installed before appling power to any Neo Series module s with a Partition Controller Card Cabling Configuration Examples 2 Partition Neo Series 2000 1 2 3 4 5 6 Connect Drive 1 to one of the SCSI ports on the library controller see Figure 0 7 Connect Drive 2 to one of the SCSI ports on the partition controller Connect a terminator to both Drive 1 and Drive 2 wm Connect the remaining SCSI port on the library control
126. leaning cartridge back to the Mail Slot To remove the cleaning cartridge select Mail Slot Access from the library Status screen REPLACING A CLEANING CARTRIDGE IN A RESERVED SLOT Running a Cleaning Cartridge from a Data Cartridge Slot 1 Install a cleaning cartridge into an appropriate data cartridge slot Slot 0 for example 2 Select the Clean One Drive menu option from the Maintenance submenu on the front panel display 3 Select Source If the default entry is not the slot with the cleaning cartridge press Slot in the Element Type box to sequence through the available cartridge slots Or use the Decimal Keypad Backspace and Numeric Keys to enter the slot number directly 4 Select Cleaning If the default entry is not tape drive to be cleaned press Drive in the Destination Element Type box to sequence through the available tape drive choices Or use the Decimal Keypad Backspace and Numeric Keys to enter the tape drive number directly 5 When the source and destination entries are correct select Execute Clean 6 When the cleaning cycle completes the library returns the cleaning cartridge back to the data cartridge slot To remove the cleaning cartridge select Magazine Access from the library Status screen Running a Cleaning Cartridge from the Cleaning Slot 1 Reserve the cleaning cartridge slot See the section on Setting up Reserved Slots in Chapter 3 for more information 2 Install a cleaning
127. lect NexGen tdb in the Database File field This file is necessary to decode the uploaded file into text 7 Use the associated Browse button to select a destination for the text file The default file name appears in the Post Processed File field at the end of the specified network path You can insert the cursor in the field to rename the file if you wish 8 Click OK to start the upload An Upload Progress screen momentarily appears displaying a percent complete bar When the upload is complete your selected text editor application launches and displays the text version of the file 7 14 NeoCenter Utility Downloading Data The firmware in Neo is resident in flash memory Overland Storage periodically updates this code with enhancements The NeoCenter utility lets you remotely download Flash Image files that contain this updated firmware The download process takes place in two stages First the data downloads into RAM and its checksum is verified Second it is programmed into the flash memory To download new firmware using NeoCenter 1 Establish communications with the library if not already established 2 On the Main screen select Download The Download Data to Neo Library prompt appears Download Data to Neo Library x Skip Download and Use Flash n Image File Previously Uploaded Umo FIE Flash Image C Configuration NeoLib xxx bin Browse Flash Boo
128. ler to Host A YH Connect the remaining SCSI port on the partition controller to Host B Connect the RJ11 DB9 cable between the connector labeled RS232 on the master library controller card and a COM port on the host computer with NeoCenter software AN NOTE DO NOT connect directly into the network The use of a Neo router is required 7 Connect the 10 Base T ports on the partition and library controller cards to the router 8 Make the connection from the WAN port on the router to the WAN LAN 9 Power up the Neo libraries 10 Configure partitions using Neo Center see Library Partitioning in the NeoCenter Utility chapter in this manual SCSI Host A Partition 0 SCSI Host B Partition 1 Figure D 7 2 Partition Neo Series 2000 Neo 0072a 4 7 2 Partition Neo Series 4000 1 2 3 4 5 6 7 8 Connect Drive 1 to one of the SCSI ports on Drive 2 Daisy chain see Figure D 8 Connect Drive 1 to one of the SCSI ports on the partition controller card Connect a terminator to Drive 2 and Drive 4 Connect Drive 3 to one of the SCSI ports on Drive 4 Daisy chain Connect Drive 3 to one of the SCSI ports on the partition controller card Connect the remaining SCSI port on the library controller to Host A Connect the remaining SCSI port on the partiton controller to Host B Connect the RJ11 DB9 cable between the connector labeled RS232 on the
129. maining menu options contained in the Maintenance submenu IMPORTANT Only perform the Clean One Drive menu option when the library displays a message informing you that a drive needs cleaning NOTE When Overland issues new firmware a qualified service technician must install if Running a Cleaning Cartridge Because the cleaning cartridge is abrasive you should not use it unless the message Cleaner appears on the front panel display There are two ways to manage the cleaning of the installed tape drives Automatically by enabling Auto Clean Mode Manually by selecting the Clean One Drive menu option from the Maintenance submenu on the front panel display Automatically Running a Cleaning Cartridge You can configure the library so that it automatically runs the cleaning cartridge mode After a tape drive that needs cleaning completes an unload operation it sends a cleaning needed message to the library This activates an automatic cleaning cycle if the cleaning cartridge slot has been reserved and Auto Clean Mode has been selected from the library Options menu To automatically run a cleaning cartridge using Auto Clean Mode 1 Reserve a cleaning cartridge slot See the section on Setting up Reserved Slots in Chapter 3 for more information 2 Enable Auto Clean Mode See the section on Edit Options in Chapter 4 for more information Maintenance 4 5 1 Manually Running a Cleaning Cartridge A cleaning car
130. mation for the library in general and for each drive Scroll down to view additional information You can configure two browser settings from this screen 1 Auto refresh off 1 min 2 min 5 min This setting ensures the status of your library displayed on the browser remains current 2 Inventory Display Logical Physical This setting enable you to display your library either logically drives and slots are grouped separately or physically drives and slots are grouped by library module depending on your preference Information available from this screen Library Status Drive Status Summary Full Drive Status is available through the Full Drive Status button File Edit View Go Communicator Help E N Back 70020 Reload Seach Netscape 7 0 Security Shop 950 Bookmarks Location http 10 1 10 79 Loggedin himi Browserld e8aa0c001 9050257 2ted32bbcelBabc What s Related 27 Set With Configuration Utility Auto Refresh Off 1 min 2 min 5 min Inventory Display Logical Physical Current Library Inventory 4 g 1 2 3 5 18 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Figure 8 5 Web TLC Status Option 8 4 gt Web TLC Move Media CAUTION Do not move tapes while Libra
131. modified include e Setting a SCSI ID e Setting Up a Reserved Slot Setting Up Your Network Configuration settings are modified utilizing the Graphical User Interface GIU touch screen For a complete description of the GUI touch screen operations see Chapter 4 Operation Library Configuration Options The following options are available from the Edit Options area of the Main menu screen see Chapter 4 Operation and refer to Table 4 2 for option descriptions and defaults SCSI Configuration Options The following options are available from the Edit Options area of the Main menu screen Library Configuration lt 3 1 Table 3 1 Neo Series SCSI Configuration Options Definition Option and Default Description Neo Series Neo Series 2000 4000 Default Default Value Value Drive n Bus ID Lets you set the SCSI addresses of the drives The Drive 1 1 Drive 1 1 designators Drive 1 outer tape drive through Drive n Drive 2 2 Drive 2 2 refer to the first through nth drives One Based default Drive 3 3 Drive 4 4 Library SCSI Bus ID Lets you set the SCSI addresses for the library robotics 6 6 Library SCSI Bus Parity Lets you enable or disable the library robotics SCSI bus Enabled Enabled parity checking SCSI Mode Defines the loader as SCSI 2 or SCSI 3 SCSI 3 SCSI 3 Unit Attention Lets you select reporting of All or only One stacked unit Report All Report All Reporting
132. n be accessed using either Microsoft Internet Explorer 3 0 or higher or Netscape 3 0 or higher Web TLC shows you overall status at a glance and presents a control panel for making adjustments and viewing details down to the cartridge level In order to use Web TLC you must have the following available 10 BaseT Ethernet Network A Dedicated IP Address either Internet or local A Host computer with COM port initial setup and alternative maintenance procedures only Acomputer with a Web Browser installed that has access to your network Web TLC 4 8 1 Two Separate Configurations For Web TLC Available World Wide Accessible WORLD WIDE WEB ISP Serial Configuration Cable ETHERNET r m Neo 0055 Network PC Running a Browser Figure 8 1 World Wide Web Accessible Local Area Network E Serial Configuration Cable Q G O O O O O O U O 7 Neo 0054 Figure 8 2 Local Area Network Operation This section also explains extended or enhanced functionality that is available on Web TLC but not always found on deployed hardware systems To configure Web TLC you must set the IP addresses see Setting IP addresses located in Chapter 7 or utilize NETWORK OPTIONS on the GUI 8 2 gt Web TLC With Web TLC configuration complete you can now exercise Total L
133. nd response from the Control task could not be associated with any outstanding command Drive status update failed 7014 The Drive task is indicating that a request to determine the current state of a drive failed reason is not known Loader command execution failed 7015 The Loader task is indicating that a command has failed to complete successfully Sequential command execution failed 7016 The Sequential task is indicating that a command has failed to complete successfully Destination Xchg for msg was Null 7017 CG Attempting to send a message to a task but the argument exchange pointer was NULL Troubleshooting lt 6 9 Table 6 2 Fault Symptom Codes Continued Message Bad src mod in peg msg FSC 7018 ERP message was received from a remote module but the module number was out of range A Peg message has a pointer to NULL 7019 Peg message wrapping a Null msg ptr Xchg conversion failed 701A Attempt to determine the module number containing the task that is returning a command response failed Invalid L drive number to convert 701B Attempt to send a command to a drive but the logical drive number is out of range Invalid P drive number to convert 701C Attempt to send a command to a drive but the physical drive number is out of range Invalid mod number to convert
134. ndary Master Maintenance Screen Remote Failover to Primary Master 1 If the library is connected to a network use a Web browser to connect to the library s Web TLC URL using the default HTTP port Login and select Functions 2 Confirm that you want to Fail Over to the Primary Master Module The Secondary Master will then transfer control of the Elevator back to the Primary Master then reboot After rebooting the modules will revert back to their default configurations and the library will be fully operational 4 C 33 34 gt Introduction Partitioning is a method in which cartridges magazines and drives can be virtually separated for the convenience or use of the host or host software Partitioning allows multiple servers to use the same physical library while maintaining control of their allocated resources Partitioning creates Virtual Libraries Library partitioning is based upon representing each partition as a separate SCSI device To the host each partition looks like a separate SCSI medium changer device The minimum number of partitions is one which would assign all elements in the library at the same SCSI ID The maximum number of partitions is the number of magazines in the library In a fully loaded library the maximum number of magazines is sixteen which would allow the configuration of up to sixteen SCSI devices Library partitioning is realized by the addition of a Partition
135. ng Disabled Logging Disabled Abort Move Status Lets you specify the SCSI response while aborting a SCSI command The possible settings are Busy or Not Ready Busy Busy Door Open Response Lets you specify the SCSI response when a library door is open The settings are Ready or Not Ready Not Ready Not Ready Initiate Wide Data Transfer Negotiation Lets you enable the library to initiate a SCSI synchronous and wide data transfer negotiation with the host The ettings are Do Not Initiate or Initiate co Initiate Initiate Data Speed Transfer Lets you set the SCSI data transfer rate to Synchronous 10 MB sec 5 MB sec or Asynchronous Only Synchronous 10 MB sec Synchronous 10 MB sec Network WebTLC Configuration Options The following options are available from the Edit Options area of the Main menu screen Contact your network administrator for valid selections for these options Library Configuration lt 3 3 Table 3 2 Network WebTLC Configuration Options Definition Option and Default Description NeoSeries Neo Series 2000 4000 Default Default Value Value IP Address Lets you set the way an IP address is determined The Obtain An IP Obtain An IP Determination possible choices are Obtain An IP Address From a DHCP Address From Address From Server and User Specified IP Address a DHCP a DHCP Server Server Private IP Base Note Mast
136. o the mail slot without taking the library offline Simply select the mail slot you wish to open the locked icon will change to unlocked and the left side door of the selected library will open Note that the mail slot is reserved for the first tape cartridge slot in the left magazine s and can be password protected Master Left side door is open MIL Mail Slot 2 a Mail Slot 3 a Mail Slot 4 Back Figure 4 10 Access Mail Slot Screen NOTE In a scaled multi module library system Figure 4 10 depressing the Mail Slot Access button on the Master GUI displays the mail slots of all libraries in the stack This is the only method to access to the mailslots of the other libraries 4 8 gt Operation Access Magazine Option Selecting this option lets you display the Access Magazine screen Figure 4 11 The Access Magazine option lets you gain access to the left magazine right magazine or both magazine doors for tape cartridge placement or removal Access is gained by selecting the library you wish to access and then selecting left right or both the lock icon s will change to unlocked and the door s of the selected library will open Note that this option may also be password protected Master Leftside door is open Master Magazine Access Master P Upper Left Both Right Lower Left A Figure 4 11 Access Magazine Screen NOTE In a scaled multi module library system Figure 4 11 depress
137. of the library module see Figure 2 21 2 20 Installation Neo 0004 Figure 2 20 Powering The Neo Series 2000 Library Module 2 Toggle power switch to on 3 Press anywhere on the GUI touch screen to activate the display and turn the library module on Installation 4 2 21 Neo Series 4000 1 Connect the supplied power cord s to AC receptacle located on the back of the library module see Figure 2 21 Neo 9127 Figure 2 21 Powering The Neo Series 4000 Library Module 2 Toggle each power switch to on 3 Press anywhere on the GUI touch screen to activate the display and turn the library module on 2 22 Installation Introduction This chapter explains how to configure the Neo Series Libraries for normal operation Sections in this chapter include Factory Default Configuration Settings e Setting a SCSI ID Setting Up a Reserved Slot Setting Up Your Network Factory Default Configuration Settings The below sections list the factory configuration settings for the Neo Series Library Modules For most applications you do not have to change the factory default settings however if you do need to change a configuration setting use the instructions provided in the following sections If you are uncertain whether you need to change a setting contact your authorized service provider Configuration settings that are commonly
138. ons However if one of the power supplies fails the other will assume the full load The two modular power supplies from the rear of the library see Figure 1 7 These auto ranging power supplies are capable of using any nominal AC voltage between 100 and 240 Vac power at 50 Hz or 60 Hz A tool is required to remove the power supply from its bay Power to the libraries is supplied through AC connectors at the rear panel of the power supply Library power is normally controlled from the Graphical User Interface GUI touch screen however a manual power disconnect switch located at the rear of the power supply may also be used Introduction 4 1 7 CAUTION The power supply is NOT to be removed by the operator Hazardous voltage is present in the cavity if the power cord is not removed VORSICHT Die Stromversorgungseinheit darf nicht vom Bedienungspersonal entfernt werden Gefahrliche Stromspannung tritt im Hohlraum auf wenn das Netzkabel nicht entfernt ist Neo 9136 Q Power On LED lights after touching front panel GUI touch screen Power Supply Release Latch Power Switch Power Supply AC Power Cord Figure 1 7 Neo Series Power Supplies Library Controller Board The libraries contain a rear access card cage see Figure 1 8 and a Compact PCI backplane This backplane contains the plug in connectors for the library s controller board and Vi
139. ordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Japanese Voluntary Control Council for Interference VCCI CORMS HUE ASTE EI EUIS VCCI CHATS C UE 2005069 088 4 3 2589 We SLIBRENSTCEMHVET Translation This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions 4 9 DECLARATION CONFORMITY We Overland Storage Europe Ltd Overland House Ashville Way Wokingham Berkshire RG41 2PL England United Kingdom on our own responsibility declare that the product Kind of equipment Magnetic Tape Library Type NEO Series 2000 Model x LXN2x where x designation z system configuration prefixes or suffixes is in compliance with the following norms and documents European Council Directive 89 336 laws relating to electromagnetic compatibility EMC Directive EN 55022 Radio Frequency Interfer
140. oting Table 6 2 Fault Symptom Codes Continued Message Drive load did not complete FSC 8003 ERP C D G The drive failed to successfully load a tape Invalid drive was installed 8004 One or more installed drives are of a type either unknown or not supported in the current library personality LTO unmask drive failed 8005 The LTO drive unmask operation failed LTO mask drive failed 8006 The LTO drive mask operation failed LTO unload drive in load retry failed 8007 The LTO drive failed to unload a cartridge during a load retry operation 5 Drive Unloaded Failed 8008 The LTO drive failed to return status when being polled for unloaded state Orphan cartridge recovery failed 9001 C D G The master module could not successfully return an orphan cartridge to a slot location Master pass thru opto failed 9003 C D G The master module opto sensor was not detected during the power up pass thru module inventory SMX send error A001 An attempt to place message task s exchange generated a kernel error SMX receive error A002 An attempt to receive a message from a task s exchange generated a kernel error Comm free list empty A003 An attempt to acquire a message from the free pool failed because the pool is emply Invalid comm put attempt A004 An attempt to place a message
141. ou have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter NOTE For a complete description of the above selectable options including default options see Chapter 3 Library Configuration NeoCenter Utility 47 11 Drives 1 Establish communications with the Neo Library if not already established 2 On the Configure Neo Library screen click on the Drives tab The Drives tab panel appears Configure Neo Library Figure 7 11 Configure Dialog Box Drives 3 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter 7 12 gt NeoCenter Utility Exiting The Configuration Menu To exit the configuration menu 1 On the Configure Screen click on OK The Exit Configuration Menu Conformation prompt appears WebTLCenter x N This configuration will be stored to non volatile memory Press OK to confirm H Cancel Figure 7 12 Exit Configuration Menu Conformation 2 Click OK 3 A confirmation screen appears stating Flash Programming Was Successful appears AN Flash programming was successfull Figure 7 13 Flash Programming Successful 4 Click OK The configuration screen disappears leaving the Main N
142. posted an invalid interrupt status Loader Not Ready 2004 Fail to fetch stow scan move Or when loader detects invalid command aborts command Door Open status only 2009 F Door is force opend or door sensor failed Cart Unaccessible 200C F For a DLT arive fail to operate drive handle in unloaded state For a SDLT indicates the tape is NOT in the unloaded state For an LTO indicates the tape is not ejected Cartridge in drive is not accessible from changer Drive In Error 200D general drive error detected by control task No Magazine 200E F Cannot move element not installed from changer Removal Prevented 200F F Receive medium prevent removal from drive fora fetch Ctl Firmware Error 2010 Internal inter task processing error Unexpected event SMX send or receive error Drive Timeout Error 2030 Can t communicate with drive Drive Code Update Command Error 2080 Update code from SCSI or from TAPE failed Move Command Failure 2081 Move command from to drive slot failed detected by control task Open Mail Slot Fault 2090 Door open sensor timeout detected when open door Open Left Door Fault 2091 Door open sensor timeout detected when open door Open Right Door Fault 2092 Door open sensor timeout detected when open door Open Doors Fault 2093 Door open sensor timeout detected when open door Open DLT Handle Fault 2094 Failed to open handle
143. r Drive Close Door Failed 301A Failed close drive door Drive Communication Error 301B C D G ntertask send receive failed Drive Get General Status Fail 301C CD G Drive communication failed Drive Get Status 3 Fail 301D CD G NOT USED Undefined Config 3020 n loader unexpected config not a Thunder or Lightning Orphan Cartridge not floved 3030 The loader could not succesfully stow an orphan cartridge to a bin Chassis S N Mismatch Previous S N 3031 G The serial number scanned from the retained barcode label doesn t match the value stored in non volatile memory Chassis S N Character count is not 3032 G A valid serial number barcode label correct could not be read Chassis S N did not scan 3033 G A valid serial number barcode label could not be read Chassis S N save operation failed 3034 G The serial number scanned from the barcode label could not be saved to non volatile memory Troubleshooting 4 6 5 Table 6 2 Fault Symptom Codes Continued Message FSC ERP Motor Firmware Error 3040 The loader task detected unexpected status and could not recover internal target error Loader Received Invalid Command 3041 The loader task received an unexpected command and could not recover internal target error Motor Firmware Error 3042
144. rary File Edit View Go Communicator Help a T 3 gt u A F Back Reload Seach Netscape Pini Shop Bookmarks A Location http 10 1 10 79 NavigatePostD ata Set Name With Configuration Utility E7 What s Related Perform a Drive Cleaning Operation Source of Cleaning Tape Slot 1 7 Drive s to Clean Drive 1 x Execute the Clean Perform a Timed or Free Running Library Diagnostic Diagnostic to Run Cartridge Cycle gt Time to Run 1 minute Start the Diagnostic Figure 8 10 Web TLC Functions Option 8 8 gt Web TLC History Click this button to see lists of files that you can display or download Scroll down for additional menus Ele Edit View Go Communicator Help 4 z 2 2 5 d amp Back Forward Reload Seach Netscape Pint Security Shop Stop 1 Bookmarks Ai Location http 10 1 10 79 NavigatePostD ata in Set Name With Configuration Utility Gal What s Related Display a Library Trace Log Library System Trace E Display Trace Download a Binary File bin from the Library to Your Hard Drive The NextGen Library Trace file 48264 bytes The NextGen Library Non Volatile Trace file 25348 bytes The NextGen Library Special Trace file 299144 bytes The NextGen Library Servo Trace file 23032 bytes
145. re level of the slave modules as follows 1 After the POST completes press Menu on the first slave module 2 Press Library Info in the View System Data area 3 The firmware revision appears on the Miscellaneous Library Info screen 4 Repeat steps 1 through 3 for the other Slave modules If any of the slave modules are at a different firmware level than the Master flash the multi module system using the Master module GUI if firmware Version 2 33 or higher is installed WEB TLC or the NeoCenter utility connected to the Master module may also be used to flash the modules NOTE Refer to the Neo Series Installation and User Manual for instructions on using the NeoCenter Utility or the WebTLC to upgrade the firmware For additional assistance contact Overland Storage Technical Support After the flash operation completes the slave modules will reboot After completion of the POST the system is ready for operation Fail over Operation Introduction The Neo Series Library in a multi module configuration allows one of the slave modules to take over control of the library as a temporary master in case the primary master module is not operational referred to as Fail over The fail over is a manual procedure that needs to be initiated by an operator either locally using the Graphical User Interface GUD or remotely using Web TLC Although the intent is to initiate a fail over operation when it is determined that the master module is
146. rive If Explicit the host must issue a SCSI UNLOAD command to a tape drive before each MOVE MEDIUM command that removes a cartridge from that tape drive The default is Implicit Total Reserved Slots Lets you remove from use specified number of slots at the ear of the magazine Some host software imposes size limits on ibrary magazines for licensing purposes and does not operate with a library that exceeds the licensed size The default is 0 Auto Clean Mode Lets you enable an automatic cleaning cycle To use this option you must have reserved a slot for a cleaning cartridge sing the Total Reserved Slots option The default is Disabled d Drive and Slot Numbering 4 Lets you specify whether SCSI elements in the library displays with either zero based or one based This only affects the GUI touch screen not the actual SCSI element addresses The default is one based Library Mode Lets you set the robotics operating mode to Random or Sequential The default is Random Sequential Mode Lets you select a normal or recirculate frequency mode The default is Normal Only available if Library Mode is set to Sequential LCD Contrast Adjust The LCD contrast controls let you increase or decrease the contrast of the LCD display The incremental steps are set by adjusting the LCD Contrast Adjust option from the Library option Incremental steps can range from 0 to 31 depending
147. roduct ID fields 3 2 Library Configuration Table 3 1 Neo Series SCSI Configuration Options Continued Definition Vendor Identification Option and Default Description Lets you specify the response of the library s robotics to the SCSI INQUIRY command in the Vendor ID field Neo Series 2000 Default Value OVERLAND NeoSeries 4000 Default Value OVERLAND Post Recovered Errors Lets you enable or disable the post recovered errors Disabled Disabled TapeAlert Mode Specifies conditions for logging and reporting the following Tape Alert data options Logging Disabled Inhibits the logging feature No Exceptions The library must not report information exceptions Generate Unit Attention Reports information exceptions with a Unit Attention sense key and an ASC ASCQ of 50 00 Conditionally Generate Recovered Error Reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 5D 00 if Recovered Error Reporting is enabled Unconditionally Generate Recovered Error Unconditionally reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 50 00 Generate No Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 Report on Unsolicited Request Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 only in response to an unsolicited REQUEST SENSE command Loggi
148. ror Drive Stow Failed Media Returned to 3082 F The DLT drive detected an SDLT Source cartridge and the cartridge has been returned to its origin Drive Stow Failed Media Remains in 3083 F The DLT drive detected an SDLT Drive cartridge but the cartridge could not be returned to its origin 6 6 gt Troubleshooting Table 6 2 Fault Symptom Codes Continued Message FSC ERP UnSupported Drive For Requested 3084 F Unsupported drive type Operation No Retry On Fetch Stow 308F F The loader retried an operation and retries were disabled Picker Jammed 3100 The picker jammed during loader initialization Picker Jammed 2 3102 The picker jammed during a bin stow operation Picker Jammed 3 3103 The picker jammed during a bin stow operation Picker Jammed 4 3104 The picker jammed during a bin stow operation Picker Jammed 5 3105 The picker jammed during a bin stow operation Picker Jammed 6 3106 The picker jammed during a bin stow operation Picker Jammed 7 3107 The picker jammed during a pass thru fetch operation Picker Jammed 8 3108 The picker jammed during pass thru fetch operation Picker Jammed 11 310B The picker jammed during a drive fetch operation Picker Jammed on Stow 310F The picker jammed on a stow operation Picker Retries Exceeded 1 3111 P
149. rtual Interface Architecture option add in card slots the V I A Fibre Channel Option FCO High Voltage Option HVO and Library Partion Option LPO or a combination The library controller board contains a single microprocessor and associated logic devices to control all robotics operations and manage overall library functions The microprocessor enables the SCSI interface between the library and the host system including Web TLC Total Library Control Web TLC is one of the functions built in to the library controller board Web TLC enables the you to remotely monitor and control the tape library from any terminal in a local network or the internet 1 8 Introduction The library controller board is installed in a card cage at the rear of the library which also contains the VIATM Options and can be serviced without requiring special tools NOTE The library controller card must be installed in the right slot of the upper card cage the lower card cage does not support the required connections for proper operation of the library controller board Neo 9137 virtual Interface Architecture Slots Library Controller Board Figure 1 8 Library Controller Card and PCI Slots Robotics The library module robotics consists of a cartridge shuttle motor hardware motor drives and other support electronics see Figure 1 9 These robotics are capable of picking and placing
150. ry Applications Software is running Fatal software faults may occur This button allows you move a selected cartridge to a target drive or cartridge slot using the display shown below Netscape BEE File Edit View Go Communicator Help X 2 2A d ai B Back Forward Reload Home Search Netscape Security Shop Stop Bookmarks 4 Location http 10 1 10 79 NavigatePostData in Set With Configuration Utility What s Related Move a Tape Cartridge Source of Tape Cartridge Slot 1 Destination of Tape Cartridge Drive 1 E Execute the Move Figure 8 6 Web TLC Move Media Option 1 Specify the source slot and destination 2 Click the execute the move bar to effect the move 3 screen appears notifying the user that selecting confirm will cause the Library to go offline during the move media operation 4 After the move media operation completes a completion message appears Set Name With Configuration Utility Your request will cause the Library to go Offline Click Confirm to proceed with the requested operation otherwise click Cancel Check to discontinue this prompt for the duration of your session Canfirm Cancel Figure 8 7 Web TLC Move Media Confirm Select Web TLC 4 8 5 Setup Click Setup for button and browser controls that let you set the various configuration options Select one of the configurat
151. ry are not obstructed Allow 12 inches 30 4 cm of clearance at the front and 6 inches 15 2 cm at the rear of the units to allow for adequate cooling Neo 0011 Neo 9149a Figure 2 1 Tabletop Model Clearances WARNING To reduce the risk of electrical shock fire or damage to The equipment do not plug telephone or telecommunications connectors into this receptacle NOTE Any RJ 45 receptacle marked with these symbols indicates a Network Interface Connection gt Installation 4 2 1 Setting up the Rackmount Model A provided RETMA RACK MOUNTING TEMPLATE is required for rack mounting your library module s in to RETMA rack See Installation Considerations in Appendix A for considerations relating to multi unit rack mounted environments Instructions for attaching the rack mount slides and installing the library module are provided on the template see Figure 2 2 FIRST See other side for instructions E to attach Rack Mount Slides S to tape library unit INSTALLATION TIPS Tick Use the tick marks on the vertical rails of the mark o rack to count the U spaces NOTE Older racks do not have tick marks Wait until the component is inserted into the rack before o tightening the support rails The small amount of play helps position the rails to the exact width of the component being installed 9 16 Ensure Slide Outer Members are level from o front to rear prior to
152. s p brad a 6 3 Table 6 2 Fault Symptom QU 6 3 Chapter 7 NeoCenter Utility Figure Ue SCRE GM e 7 2 Figure 7 2 MaN SCreen 7 2 Setting 7 3 Figure 7 3 Configure Dialog Box IP 7 3 ACCESS cell Ame T ree 7 4 Setting Access PASSWOTQBS Aer 7 4 Figure 7 4 Configure Dialog Box ACCESS vette 7 5 SET SNMP TADS eer CR kde ha cond 7 6 Figure 7 5 Configure Dialog Box SNMP Traps enne 7 6 m 7 7 Figure 7 6 Configure Dialog Box E mail 7 7 viii Parameters For A Remote FIP Server 7 8 Figure 7 7 Configure Dialog Box Remote FIP Server 7 8 S CII USS EET o ANAA 7 9 Figure 7 8 Configure Dialog Box SCSI Parameters sss 7 9 7 10 Figure 7 9 Configure Dialog Box SCSI Identification 7 10 Library Parammelets s ases ree tortor na Pre ER P ki RE ER FCR da 7 11 Figure 7 10 Configure Dialog Box Library Parameters 7 11 DIVES 7 12 Figure 7 11 Configure Dialog Box Drives 7 12 Exiting The Configuration E E o T D S 7 13 Figure 7 12 Exit Configuration
153. s Vendor Identification Lets you specify the response of the library s robotics to the SCSI INQUIRY command in the Vendor ID field The default is Overland Post Recovered Errors The default is Disabled TapeAlert Mode Specifies conditions for logging and reporting Tape Alert data The default is Logging Disabled Abort Move Status Lets you specify the SCSI response while aborting a SCSI command The possible settings are Busy or Not Ready The default is Busy 4 16 gt Operation Table 4 3 View SCSI Options Continued Option Description Door Open Response Lets you specify the SCSI response when a library door is open The settings are Ready or Not Ready The default is Not Ready nitiate Wide Data Transfer Lets you enable the library to initiate a SCSI synchronous Negotiation and wide data transfer negotiation with the host The settings are Do Not Initiate or Initiate The default is Initiate Data Transfer Soeed Lets you set the SCSI data transfer rate to Synchronous 10 MB sec 5 MB sec or Asynchronous Only The default is Synchronous 10 MB s Network Options Selecting this option lets you view the settings defined in the Network option in the Edit Options area Figure 4 20 Table 4 4 lists and describes view options View Network Options IP Address Determination User Specified IP Address IP Address 10 1 10 98 IP Mask 255 255 0
154. s 31 Restoring Normal t 31 Local Fail over to Primary MasSter s sse C 32 Figure 38 Secondary Master 32 Figure C 39 secondary Master Men SCFeefi C 32 Figure C 40 Secondary Master Maintenance 5 C 33 Remote Failover to Primary Master C 33 Appendix D Partitioning D 1 Conois ang METTE D 2 Figure D 1 Partition mm m o D 2 Partitioning Controller Card INstAlOtHON D 3 Remove qc D 3 Figure D 2 Filler Plate ivre er rtr rbi D 3 Mp 0 3 Figure D 3 Partition Cord Install 5552 rs D 4 Rackmounting The Router SwIICh uidet n rrt rcr D 4 Figure D 4 Bracket ASSOrmbly D 5 Figure D 5 Router Switch Rackmounted enne D 5 Adding A opm D 6 Figure D 6 Adding E 6 Cabling Configuration E o 7 2 Partition Neo Series 2000 NN D 7 Figure D 7 2 Partition Neo Series 2000 seen D 7 2 Partition Neo Series 4000 NM 0 8 Figure 0 8 2 Partition Neo Series 4000 seen D 8 Multi Module 8 Partition Neo Series 2000
155. scribed in Cabling and Interface Connections a The Master module must be connected as the Primary Master see Figure C 33 b One of the slave modules must be connected as the Secondary Master see Figure C 33 4 C 29 Local Fail Over to Secondary Master Initiation The fail over operation should be initiated when it is determined that the Primary Master module is in a hard fault condition 1 From the Secondary Master Graphical User Interface select Menu lt Neo Series Figure C 35 Secondary Master Screen 2 Select Maintenance Figure C 36 Secondary Master Menu Screen C 30 gt 3 Select Fail Over to Secondary Master Maintenance Set Slave User Defaults Reboot Slave Failover to Secondary Master i Back Figure C 37 Secondary Master Maintenance Screen The Library will transfer control of the Elevator to itself power down the Primary Master then Reboot Remote Fail Over to Secondary Master Initiation 1 If the library is connected to a network use a Web browser to connect to the library s fail over URL which uses the same IP address of the library s Web TLC but uses port 8008 For example if the Web TLC address is 10 1 15 77 the fail over URL will be http 10 1 15 77 8008 2 Login 3 Select Fail over to Standby Module 4 Confirm that you want to Fail over to the Standby Module 5 The Secondary Master will then transfer control o
156. st SySteM 2 11 Figure 2 10 One Tape Drive Single 5 1 1 0 0 0 01 2 11 Two Tape Drives Single Host System 2 12 Figure 2 11 Two Tape Drives Single 2 12 Two Tape Drives Dual Host System seen 2 13 Figure 2 12 Two Tape Drives Dual 515 0 0 2 13 Neo Series 4000 SCSI CONfigUrATION 2 14 One Tape Drive Single Host System 00 2 14 Figure 2 13 One Tape Drive Single 8 1 0 2 01021 1 10 0 2 14 Two Tape Drives Single Host System 2 15 Figure 2 14 Two Tape Drives Single 22 022 1 2 15 Four Tape Drives Single Host System 2 16 Figure 2 15 Four Tape Drives Single Host 2 16 Two Tape Drives Dual Host System seen 2 17 Figure 2 16 Two Tape Drives Dual Host octets 2 17 Four Tape Drives Dual Host System 2 18 Figure 2 17 Four Tape Drives Dual 120 2 18 Single Host Multi Unit System 2 19 Figure 2 18 Single Host Multi Unit 2 19 Dual Host Multi Unit SYSTEM
157. st enough force to seat the partition controller card snuggly into the library backplane to ensure proper connectivity 4 5 Tighten the hold down screws for the Library Partition Controller card Connect the SCSI and RJ45 cables for your desired configuration see Cabling Configuration Examples in this appendix or the Quick Install included with your partioning card 6 wm Power up the Neo Series Library lt D 3 NOTE To assure proper operation the Neo Router and cabling must be installed before appling power to any Neo Series module s with a Partition Controller Card Via 0047b Figure D 3 Partition Card Install Rackmounting the Router and Switch NOTE For pre existing multi module users if a router is currently installed and only the Partitioning Controller is added install the card as described above and follow the cabling examples on the back page to make the correct SCSI and RJ11 DB9 cable connection Then connect the 10 Base T ports on the partition controller card s to available ports on the router A switch is required when all router ports are utilized 1 Remove the 16 port switch and or router mounting brackets and bracket screws from the packaging 2 Attach the mounting brackets to each side of the switch router using the provided bracket screws 8 switch 4 router see Figure D 4 3 Fasten each of the mounting brac
158. t Code Figure 7 15 Download Data to Neo Library Prompt 3 Use the browser to display the firmware binary image file you want to download in the Select box 4 Click OK A Download Progress screen appears The screen displays a percent bar that tracks the process of the download into RAM and its checksum is verified Status Status Downloading data Programming flash Figure 7 16 Download Progress Sequence NeoCenter Utility 4 7 15 When the download ends another percent progress screen immediately appears It tracks valid flash programming When the programming is complete and the NeoCenter is rebooting a confirmation screen appears Download Progress WebTLCenter x Flash programming was successful Web TLC is rebooting Status a downloaded image Figure 7 17 Download Progress Sequence 5 Click OK to return to the Main screen NOTE If flash programming does not complete check all cable connections and repeat download steps 1 through 5 If the download fails to complete a second time contact Overland Storage Technical Support Rebooting The Unit Using The Neo Center Utility 1 Establish communications with the library if not already established 2 From the Diag menu select the Reboot NeoCenter option confirmation screen appears asking if you re sure you want to reboot 3 Click on the Yes button progress screen appears with a per
159. t Gateway 255 255 255 255 DNS Server 25 255 255 255 Cancel Apply Figure 7 3 Configure Dialog Box IP Addresses 3 Click on the Addresses tab if it s not currently displayed 4 Set the IP addresses by one of the two ways presented by the tab panel Either click in the check box to let the addresses be set via a Dynamic Host Configuration Protocol DHCP or BootP server or specify the four addresses individually Place the text cursor in a field and type in new values Use the Tab key or mouse to move from field to field NeoCenter Utility 4 7 3 5 Click OK if you have completed all configuration settings to accept the settings Clicking OK exits you from the configuration screen Refer to the Exiting The Configuration Menu section later in this chapter Access Security Since Web TLC permits total control over a library security concerns demand that those capabilities are limited to the appropriate users Web TLC limits access to the system by means of passwords set on the NeoCenter configuration screen Web TLC Passwords allow granting two different levels of system access Level 1 access allows operator viewing of library status only Level 2 access allows full control permitting the user to move tapes and modify library configuration settings Level 2 access be disabled entirely through the use of a radio button See Figure 7 4 NOTE The Access tab panel also permits
160. t detect a barcode reader OS Catastrophic Error 0901 Catastrophic Smx operating system error task creation error unexpected error OS Task Exit Error 0902 SmxNet Ethernet Web TLC task error server spawn error TCP IP fatal error Invalid Ethernet MAC Address 0 01 The library s Ethernet MAC address stored in the non volatile configuration is not valid the last 3 octets are either 0 0 0 or 255 255 255 Invalid IP Subnet Mask 255 255 255 255 0A02 F The Etthemet subnet mask stored in the non volatile configuration is not valid 255 255 255 255 SCSI Firmware Error 1001 0 6 nternal SCSI task processing error unexpected state or hardware status SCSI Empty 1002 D G The SCSI controller data FIFO is empty but should contain more data bytes SCSI FIFO Error 1003 D G The SCSI controller data FIFO should be empty but still contains data bytes SCSI Gross Error 1004 C D G The SCSI controller detected a gross error condition invalid SCSI bus phase or DMA error Illegal SCSI Cnt 1005 Either an invalid command was sent to the SCSI controller or the controller was not in the correct mode Troubleshooting 4 6 3 Table 6 2 Fault Symptom Codes Continued Message FSC ERP SCSI Invalid Element 1007 Internal SCSI task processing error invalid element type was detected SCSI Invalid Int 1009 6 The SCSI controller
161. tapes throughout a 180 degree arc that consists of the tape drives tape cartridge magazines and an optional XpressChannel The cartridge shuttle assembly includes a mounted barcode reader for scanning tape cartridges installed in the magazines and tape drives NOTE Both a full barcode reader scan and a physical scan are conducted each time the library is initially powered up or each time a tape magazine is exchanged Introduction 4 1 9 Neo 0039 Neo 0032 Attached Bar Code Reader Cartridge Shuttle Assembly Figure 1 9 Neo Series Library Robotics Front Panel Indicators The Neo Series Library modules front panel indicators consist of the following Viewing window lets you visually check the unit s internal operations GUI touch screen manually operated to setup and configure the library Library module status LED displays the unit s operational status 1 10 Introduction 0 9140 Internal Viewing Window GUI Touch Screen Library Status LED Figure 1 10 Neo Series Front Panel Multi module Library Systems The Neo Series Library Modules are modular expandable tape libraries that may be configured in a variety of module and drive combinations The drives are mounted in a removable drive shoe allowing easy user installation and removal and to allow s
162. to an active state Figure 4 14 Select Destination of Tape Decimal Keypad Source 1 2 3 DLT SDLT Drive 2 E DS 4 5 6 Destination DLT SDLT Slt 3 m Destination Element Clear Back Drive Slot 0 Slot Execute _ BEES Figure 4 14 Move Media Screen Destination 4 Touch the destination option you want to move media to from the Destination Element Type selections The options available are Drive Mail Slot and Slot Repeat selecting the desired destination option until the desired option is displayed in the Destination Input Box for example touching Slot three times displays Slot 3 in the Destination Input Box Figure 4 14 5 Touch the Execute Move button The library robotics move the cartridge from Drive 2 to Slot 3 LCD Contrast Controls Selecting these options let you increase or decrease the contrast of the LCD display Incremental steps are set by adjusting the LCD contrast controls up and down arrows from the upper right corner of the Library Default Screen Figure 4 7 Incremental steps can range from 0 to 31 depending on your preference 4 10 Operation Power Selecting this option initiates a library power down operation Figure 4 15 NOTE The library moves the shuttle assembly to the parked position before powering down Primary Master Active Confirm You are requesting the Li
163. tridge can be installed and run from one of three locations The Mail Slot This location has the advantage of not needing to remove a magazine to use a data cartridge slot or to reserve a cleaning cartridge slot A Data Cartridge Slot This location requires removing a magazine to insert a cleaning cartridge in a data cartridge slot and then removing it after cleaning The Cleaning Slot This location requires reserving the last data cartridge slot for exclusive use as a cleaning cartridge slot The advantage with this method is that the cleaning cartridge is stored in the library and is always available for use It needs to be handled only when it expires and needs to be replaced See Setting up Reserved Slots in Chapter 3 for more information Running a Cleaning Cartridge from the Mail Slot 5 2 Maintenance 1 Install a cleaning cartridge into the Mail Slot 2 Select the Clean One Drive menu option from the Maintenance submenu on the front panel display 3 Select Source and then Mail Slot in the Element Type box 4 Select Cleaning If the default entry is not the tape drive to be cleaned press Drive in the Destination Element Type box to sequence through the available tape drive choices Or use the Decimal Keypad Backspace and Numeric Keys to enter the tape drive number directly 5 When the source and destination entries are correct select Execute Clean 6 When the cleaning cycle completes the library returns the c
164. ude One tape drive single host system Two tape drives single host system Four tape drives single host system Two tape drives dual host system Four tape drives dual host system NOTE This section assumes that the library has been unpacked and setup as a tabletop or rackmount model Refer to the Neo SeriesNeo Series Library Module Quick Install for more information Installation 4 2 9 SCSI Interface Connectors The library is equipped with a Low Voltage Differential Single Ended LVD SE SCSI interface NOTE If your library is used on a single ended SCSI bus the internal wiring length of any rackmounted SCSI system can approach the maximum length specification of a single ended SCSI bus You must locate the storage cabinet close to the host computer to avoid excessive bus length It is also especially important in single ended systems to use the highest quality SCSI cables Bus errors caused by excessive length or poor quality cables can significantly degrade performance and reliability NOTE For those two drive three drive and four drive applications where all tape drives run in SCSI SE mode rather than LVD mode each drive must be connected to its own SCSI bus Each of the tape drives in the library and the robotics is a separate SCSI device When any two or more devices are connected to the same SCSI bus each separate SCSI device must be assigned a unique SCSI ID For information on assigning SCSI IDs see Configurin
165. uential tape cartridge operation Table 1 1 Models amp Slot Capacities Model Drive Slots Capacity SuperDLT DLT8000 LTO Neo 2000 1 2 26 DLT SDLT 30 LTO 5 7 TB 2 1 TB 6 0 TB Neo 4100 1 4 52 DLT SDLT 60 LTO 11 4 TB 4 1 TB 12 TB Neo 4200 2 8 104 DLT SDLT 120 LTO 22 8 TB 8 3 24 TB Neo 4300 3 12 156 DLT SDL T 180LTO 34 2 12 4 TB 36 TB Neo 4400 4 16 208 DLT SDL T 240 LTO 45 6 TB 16 6 48 TB Capacity Expansion Chassis s 26 30EXP 0 2 26 DLT SDLT 30 LTO 5 7 2 1 6 TB 52 60EXP 0 4 52 DLT SDLT 60 LTO 11 4 TB 4 1 TB 12 TB Expansion chassis contain a library controller controller card and no drives Neo Series Automated Tape Libraries are offered in a variety of configuration options depending on desired media accessories and interface architectures 1 2 gt Introduction Library Interfaces The Neo Series Library Modules includes as standard a SCSI interface to host system that supports Low Voltage Differential LVD or Single Ended SE attached Other interfaces including HVD SCSI and Fibre Channel are available with optional Virtual Interface Architecture cards The tape drives and robotics control functions with each using separate SCSI connections and SCSI ID addresses The drive SCSI I O is provided through VHDCI 68 pin SCSI connectors located at the rear of the unit directly under the tape drives The Robotics SCSI I O is provided through
166. umber with the controller card that controls it When this function is selected the controller card for the partition number selected is easily identified by a flashing green LED at the bottom of the Partition Controller Card at the back of the library Set Partition Number Enables you to change the partition number by assigning the desired number to a target controller via NeoCenter NeoCenter Utility 4 7 25 Disable Partitioning 1 Launch NeoCenter 2 Select Connect 3 Select the Partitioning drop down menu 4 Click Disable Upload Message is displayed Untitled NeoCenter Upload Process BIEEIBEIDBE ES Figure 7 34 Disable Submenu The Disable Partitioning message is displayed NeoCenter x Figure 7 35 Disable Partitioning Message 5 Click OK Stored to Non Volatile Memory message is displayed 7 26 gt NeoCenter Utility NeoCenter Figure 7 36 Stored to Non Volatile Memory Message 6 Click OK Download Progress message is displayed followed by Flash programming was successful NeoCenter Figure 7 37 Download Progress Message 7 Click OK NeoCenter Utility 4 7 27 The NeoCenter Library is rebooting message appears and the library performs full reboot NeoCenter Figure 7 38 Library is Rebooting Message 8 Click OK View Partition Info 1 Select the Partitioning
167. urrent Neo Series 2000 1 6 1 0A 120VAC 240VAC Neo Series 4000 3 5 1 8A 120VAC 240VAC Sag Surge Protection Once powered on the Neo Series 2000 and 4000 Libraries continue to operate without error under the following conditions of line surge and sag Table A 9 Sag Surge Protection CONDITION PERIOD 100v 20 2 seconds 120V 15 1 second 200V 20 2 seconds 240V 20 2 seconds Power Line Disturbance Once powered on the Neo Series 2000 and 4000 Libraries continue to operate without error under the following conditions of power line disturbances Table A 10 Power Line Disturbance DISTURBANCE PERIOD LIMIT PULSE 1 2ms rise 50ms decay High 1 0 KV Max 8 0ms rise 20s decay Low 300A Max RING 0 5ms 100 KHz High 1 0KV Max Low 200A Max 4 A 7 Cooling Forced air cooling is used to keep the tapes drives logic devices motor amplifiers motors and power supply s below their maximum allowable temperatures at ambient extremes 8 gt Notice This equipment has been tested and found to comply with the limits for a Class digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in acc
168. wapping a failed drive without requiring that the server or library power be cycled Current releases of the Neo Series library can be stacked in a scalable combination with additional 26 30 or 52 60 expansion library modules to form a multi module rack mounted configuration Through use of a rear mounted elevator assembly all multi module libraries in the stack can operate together as a single virtual library system Stacked units are interconnected through their rear panel Ethernet connections and an external Ethernet router mounted to the rack The router occupies height of 1U when rack mounted Any combination of modules not exceeding 40U may comprise the library module system A library module system appears to the host computer system and library control software as a single library For multi module applications the top library module becomes the primary master module and all other lower libraries are slave modules NOTE The elevator assembly continues to function each time a slave library is physically removed from the rack configuration during normal library operation The library s robotics pick and place tape cartridges into a movable elevator that encompasses the full length of the elevator assembly In this manner individual tapes can be passed up or down between the libraries contained in the multi unit library configuration Robotics access to the elevator assembly is located at the rear of the library Introduction 4 1 11
169. xtension with the four mounting screws 11 the Bottom Stop Standoff from the primary chassis and attach to the Elevator extension in the corresponding mounting hole See Figure C 15 12 Attach tensioner springs mounting hardware and springs 13 Attach Tensioner Ramp Idler Pulley Components to the Elevator extension in the same manner as depicted in Figure 13 14 the Tensioner Ramp Idler Pulley base on the base expansion section Compress the springs until the holes in the Tensioner Ramp are aligned with the holes in the base of the Tensioner and insert a 0 050 inch allen wrench through the holes This sets the Idler Pulley to the zero position See Figure C 11 15 Cut the new timing belt supplied with the expansion kit between the teeth to the appropriate size for the total number of Neo modules used See Table C 1 NOTE The Timing Belt supplied with the expansion kits is marked and numbered at the appropriate cut points Table C 1 Timing Belt Lengths Number of Number of Teeth Length of Belt Length of Modules Centimeters Belt Inches 2 169 85 8 33 13 16 3 257 130 6 51 3 8 4 344 174 8 68 13 16 5 432 219 5 86 3 8 C 16 gt Table C 1 Timing Belt Lengths Number of Number of Teeth Length of Belt Length of Modules Centimeters Belt Inches 6 519 263 6 103 13 16 7 607 308 4 121 3 8 8 694 352 6 138 13 16 16 Thread the Timing Belt counter clo
170. y reserved for a tape cartridge that is now in a tape drive The safest way to do this is to unload all tape drives before removing a magazine You can unload all the tape drives either through your host system software or by using the Move Media option on the Default Screen Removing Magazines You must manually remove the library magazines To access the magazines use the Magazine Access option Default Screen This option lets you open the left or right magazine doors separately or both magazine doors at the same time After opening the appropriate magazine door pull the magazine out and away from the library chassis Figure 4 98 Operation 4 4 21 LEFT MAGAZINE 6 RIGHT MAGAZINE Neo 9135 Figure 4 28 Removing Tape Cartridge Magazines Inserting Cartridges into a Magazine A full magazine is shown in Figure 4 29 Note that the lowest numbered tape cartridge slot is the one closest to the front of the magazine Insert tape cartridges so that the bar code labels are facing outward Figure 4 29 NOTE Handle and store tape cartridges in a clean dust free environment Neo 9205a 9 LOWEST NUMBERED TAPE CARTRIDGE SLOT BAR CODE LABEL HIGHEST NUMBERED TAPE CARTRIDGE SLOT Figure 4 29 Tape Magazine with Tape Cartridges Installed 4 22 gt Operation Operation 4 4 23 Using the Slot Left Magazines Only The mail slots one for Neo Ser
171. ywhere on the GUI touch screen to activate the display and turn the library module on Initialization Screen When power is first applied to the libraries a series of Power On Self Test POST diagnostics are performed After the POST completes the following initialization screen appears STORAGE Figure 4 6 Initialization Screen NOTE Pressing Continue will display the library default screen see Library Default screen Operation 4 4 5 Library Default Screen After the POST executes successfully and the library initialization completes the Library Default Screen Figure 4 7 appears ts QYerland Status p Neo Series 1 Tape Libraries Figure 4 7 Library Default Screen The Library Default Screen enables you select the following options Technical Support Information Mail Slot Access Magazine Access Move Media LCD Contrast Controls Power Status Online Menu Front Panel and Media Security Locks The following security features are available to avoid accidental interruption of library operation To navigate to this option press Menu and press Passwords under the Edit Options column Passwords Screen The Passwords screen offers three levels of security see Figure 4 8 4 6 gt Operation User Level 1 lowest level allows access to the mail slot User Level 2 allows magazine access and lets you move media

NEO 2000/4000 User & Installation Manual

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NEO 2000/4000 User &amp; Installation Manual

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NEO 2000/4000 User & Installation Manual