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2X MDM user manual

1. 3CX MDM secures your mobile devices by Enforcing a strong password policy Being able to remote lock phones when they are being misused Wiping corporate data off phones when they are lost or the employee leaves the company Deleting corporate email accounts and the associated attachments downloaded and stored on the phone e Deleting corporate Wi Fi networks and associated credentials stored on the phone Furthermore 3CX Mobile Device Manager allows administrators to monitor for rogue malware apps being installed on phones which could compromise corporate data Also with GPS and Wi Fi tracking you can retrieve a lost or stolen device Manage Email amp Wi Fi Configuration Supporting users on configuring corporate email amp Wi Fi Network access on their smartphones can be cumbersome and time consuming process With 3CX Mobile Device Manager administrators can quickly push their email account details as well as Wi Fi network names and passwords This saves the administrator time and increases security as its easier to change and manage these Monitor Data Usage amp Calls 3CX MDM also helps companies monitor data usage and call costs If employees aren t fully using their bandwidth or if they are using too much the company can change the data plan accordingly Likewise detailed call logs show administrators whether employees are making too many unnecessary Calls App Deployment 3CX MDM helps companies manage the applicat
2. Device History Settings Save tracking history Viewable from Location History tab e Save tracking history Allows you to turn on or off tracking history for your iOS devices in the group Password Policy Password policy Require password on device chi ne ES panaan es D Minimum number of characters required 1 14 0 not specified Maximum password age Days after which the password must be changed 1 999 0 never Password History The number of unique passwords required before reuse 0 24 0 infinite Auto Lock Hever Allow user to set password re prompt input requirement after anmrount of idle time Password Settings for Windows devices include e Required Password on Device Your device will be required to have a password set e Minimum number of password characters allowed This is the minimum number of characters that you can set for a password e Maximum password Age Number of days that the password will be valid for before it needs changing e Password history How many other passwords you can set before you are able to reuse the same password again e Screen Lock The amount of time the device is allowed to remain idle before the screen locks automatically Location Provider Settings Location Provider Settings Minimum location update distance 50 meters Whenever device moves more than meters Send location updates e Minimum Location Update Distance Specifies the minimum distance that a
3. Select the device that you want to delete attachments from the Devices node and click on 1 the Remote Control tab The remote control tab will open up and load in the MDM portal window Add Device Update E Assign to Group v Messaging v a Lock o Uniok Yy Wipe Delete o Uninstall Client Status Device Name v Group Username Phone Number os Versiot Last Updated Last Push Sent Technical Support Sesan PC Sean a x Windo 02 11 2014 16 29 42 N A 1 5 of 5 items amp Fullscreen File Manager Device Info ew EditAsText View Moder Download Uplosd Delete Copy Move Creste Folder Previ ME esta a iv iW iY F iy 01 01 13 0101 am k gt Sfirmware modem a ActionMemo adc beintoo d n dmplatform enref i mnt Documents Clipboard Shell Get penas LP iP iy iy iy gt persist gt preload face Friday _mmsyscache PolsrisViewer smartisuncher SPenSDK30 gt proc Or b Groot iy iy iy iy iy gt sbin sdcard Spensound thumbnails trim 3DMark gt Gade ig Jy J LP LP iP iP iP i J b beintoo ila tee Autodesk ChatON CSRRacing 5 Refresh Collapse all dats DCIM Documents Download To uplosd files drag them and drop in the current folder HTML 5 Browsers Www moebiedevicemanager com 2 Click on File Manager on the window to start the file manager and browse to your attachment folder Prior to searching
4. Username Password Enter the Exchange account username and password SSL Enable if SSL is required by Exchange Mailbox sync days Select the frequency which you require the mailbox to sync with the Exchange account o Prevent Move If enabled messages may not be moved out of this exchange account and into another In addition this also prevents forwarding or replying from a different account than the message originated from o Allow Recent Address Syncing When enabled this account is excluded from address recent syncing O O O O O O Deleting Email Exchange Accounts With AquaMail for 3CX Mobile Device Manager it is possible to delete email Exchange accounts individually This is very useful as the user might have configured a personal email Exchange account and would like to keep his personal email AquaMail has many advantages over the stock android email client When you delete an email Exchange account all account details the email AND THE ATTACHMENTS are wiped from the device instantly ensuring that no confidential information is left behind To delete an Email account 1 Go to the Devices node and select the device which you want to delete the email account from Click the Email tab and you will be taken to the email account list Enable the checkbox next to the account that you want to delete and click the Delete button Click OK to confirm the deletion at the next dialog that wil
5. Call History Data Usage E Policy 9 Wi Fi BA Email Exchange 8 Remote Control a o System Add Application Remove Application Q Refresh B Hide Pre installed apps Resources Name r Package r Version r Status 3CXPhone for 3CX Phone System 12 com tcx sipphone12 120053 Installed User AirClic MP org microemu android com airclic 2me application Main 0 Installed User AquaMail org kman MDMAquaNail 2100414 Installed User Ares Online app14563 vinebre 1 Installed User Bandhook com limecreativelabs bandhook 16 Installed User amp 2 3 4 5 6 F 25 items per page 1 25 of 167 items Device Listing The information column headers allow MDM account administrators to filter the information displayed within the Devices screen The following information columns are available Status Shows whether the client is offline or online e Device Name Shows the device name obtained automatically from the device itself e Group Shows the name of the group to which the device is assigned e Username The user assigned to the device For Android devices the user is obtained and assigned to the device automatically and for Windows devices the Windows Username is used for example computer_name username For iOS devices you must create a user from the users node and assign it to the device from the Device gt gt Edit button e Phone Number The phone number associated to the device In many cases the number can be obtained automatica
6. http Awww mobiledevicemanager com faqs enroll manage iphone c Windows http Awww mobiledevicemanager com faqs enroll manage windows a Assigning the User to a Device iOS only Important Before assigning a user to a device you need to have that device added to your account first To add an iOS device to your account follow the Enrol process In the case of iOS devices you need to create a user and then assign the user to the device unless you have configured the device by clicking the Enrol this Device link from the 3CX MDM invitation email in which case the user is automatically assigned to the iOS device If you added the device directly from_hitps admin mobiledevicemanager com enroll you will need to assign the user manually to the iOS device Note however that even without the user name location services and MDM functions will still be available For android phones this step is not required as the google user name is used to automatically assign the user To assign a user to an iOS Device 1 Add the user that you want to assign to the device by going to the users node and pressing the Add User button if you already have a user in your users node that you want to assign to your iOS device go to step 3 directly 2 Fill in the user s personal details and press Add to add the user 3 Go to the devices node and select your iOS device From the topmost toolbar click the Edit button 4 Click on the
7. 43 St George s Rd St Julian s Malta 35 9210588 14 4909748 23 x 01 30 2014 13 13 19 Trig Paceville St Julian s Malta 35 9213868 14 4909528 17 x 01 30 2014 13 13 08 Trig Paceville St Julian s Malta 35 9215399 14 4909212 34 x 01 30 2014 13 12 44 Trig Ross St Julian s Malta 35 9215098 14 4901774 22 x 01 30 2014 13 12 27 L Apap St Julisn s Malta 35 9217533 14 4902871 16 amp 01 30 2014 13 12 12 St George s Rd St Julian s Malta 35 9219518 14 4903355 15 x 01 30 2014 13 11 47 Trig Gort St Julian s Malta 35 9221141 14 4902388 18 x 01 30 2014 13 11 24 Trig Gort St Julian s Malta 35 9221713 14 4905068 17 x 01 30 2014 13 09 52 Trig Paceville St Julian s Malta 35 9217268 14 4909862 30 01 20 2014 13 09 26 Triq Ross St Julian s Malta 35 9214458 14 4906834 46 01 20 2014 13 08 02 Paceville St Julian s Malta 35 9210013 14 4909893 49 01 30 2014 13 06 26 Trig ll Knisja St Julian s Malta 35 9218812 14 4918116 38 25 items per page 1 20 of 20 items ff To view the location history of a device click on the device and select the Location History tab The date address Latitude Longitude and accuracy will be shown In addition the icon will show how the location was obtained being either via GPS or via Wi Fi Filtering Location History You can filter the Location History by date address latitude longitude accuracy and provider To do this click on the funnel symbol located to the right of the respective information c
8. Wi Fi Network for a group 1 Select the Group Policies tab 2 Select the group of devices that you want to edit the Wi Fi configuration Wi Fi Security Type WPAIWPA2 Network Name Password Hidden Network 3 Click on the Wi Fi tab select the network and press Edit Network 4 Make your changes and press Save Deleting Wi Fi Networks from Multiple Devices To remove a Wi Fi network from a group of devices 1 Click on Group Policies 2 Select the group and click on the Wi Fi tab Network P Are you sure you want to delete the selected item s e 3 Select the network to delete and press the Delete button 4 Press Yes at the confirmation dialog and you will receive a confirmation message 5 Click OK to clear the dialog Remote Control Introduction Mobile Device Manager allows you to remotely control mobile devices This feature is currently only available for Android devices With the remote control function you can login to the device from anywhere and perform many administrative functions such as file management apps management and issue commands and more Remote File Management The Remote Control tab allows you to access the built in file manager and manage the files on the device remotely through the MDM portal To access the file manager 1 Select the device from the Devices node 2 Click on the Remote Control tab 3 Once the remote contr
9. admin mobiledevicemanager com Step 2 Click on Activate top middle section of the screen or select the System node gt License Activation and paste in your License key The MDM Clients Introduction 3CX Mobile Device Manager requires its MDM clients to be installed on the mobile devices for all functions to work correctly Because MDM functions differ for each platform the steps to install the clients differ to some extent In addition some functions are not available on all platforms because of limitations or rules imposed by the vendor This chapter discusses the clients for each platform the details of their installation the process of uninstalling and their limitations The Android Client Enrolling Android Devices Without Invite To install the 3CX MDM Android agent without sending an invite via email 1 ie 8 Point your Android device browser to the Enrol portal URL https admin mobiledevicemanager com enroll Specify the 3CX MDM account name and click Enrol Click Enrol this Device in the invitation email to skip steps 1 and 2 Tap the Install Android Client button to open the 3CX MDM Google Play store page and install the client Go back to the Enrol portal and tap Download Configuration File button to download the 3CX MDM account configuration file Tap the downloaded file to automatically configure the client with the account name Enable location tracking from Settings gt Locati
10. com faqs enroll manage iphone c Windows hitp Awww mobiledevicemanager com faqs enroll manage windows Importing Users If you choose to import users 1 Export your list of users in the following format including the below text as column headers Email Name Surname Country Code Phone Number Windows Username 2 Save the file in CSV format 3 Select Import Users from the Users node in the MDM Portal Import Upload Users Importing users will send out an email to all the users with the enrolment link After the user follows the enrol link installs the app and launches the configuration file his device will appear in the devices node To import users select a CSW file with the data listed as follows Email Name Surname Country Code Phone Number Windows Username Windows Username is required only for Windows devices Download sample file Browse a CSW file Upload Cancel 4 Now specify the file using the Browse button Click Upload to upload the file and import the users 6 All users will be sent an invite mail containing an Enrol this Device link to install the client and download the configuration file Windows and Android which will automatically configure the client with the account and MDM server name 7 The user must then accept rights and enable location tracking if required For more information a Android http www mobiledevicemanager com fags enroll manage android b Apple
11. data connection available oi e o o 6 The phone will be locked and will require the password to unlock Remote Wipe If the device has been lost it is best to wipe all the data and the configuration off the device using the Remote Wipe feature When triggering the Remote Wipe feature an SMS is sent to ensure that the remote Wipe takes place as soon as possible This way even if the device is not connected to the data network the remote wipe is still done immediately The device is returned to the factory default settings and the SD card is wiped as well Wipe Wipe Details Once wiped the devices selected will be restored to their default factory settings and all date will be lost To verify this action please enter your password in the space provided Administrator Password Send command by Shs Action will be al plied U on SMS delivery l Fi r I Wipe Cancel To Remote Wipe a device 1 From the Devices node select the device to be wiped 2 Click on the Wipe button 3 Enter the administrator password for additional security 4 Decide whether you wish to send the command by SMS as well to ensure that the Wipe is performed even if there is no data connection available 5 The phone will be wiped and reset to factory default Remote Unlock If the device has been found or has been locked by accident and you do not remember the password that you used to lock the device you can now use the Remote Unlock feature to unlock
12. device should move to trigger a location update e Send Location Updates This setting defines whether or not to send location updates to the server Deploying Email and Exchange Accounts Introduction With Mobile Device Manager it is possible to configure email and exchange settings for users and push out this configuration to their mobile devices This will save an administrator a lot of time which would be otherwise wasted explaining to the user how to configure the settings correctly Furthermore this function also allows an administrator to quickly delete the corporate email and exchange accounts from the device without having to remote lock or wipe the device Email and exchange configuration is currently supported on both Apple iOS and Android devices AquaMail for Mobile Device Manager Mobile Device Manager can push out email and exchange configurations to iOS and Android devices In the case of iOS MDM uses the inbuilt Apple mechanism to configure the apple client on the device In the case of Android MDM needs to push out an email client AquaMail to be able to control the email configuration from Mobile Device Manager This is because the stock Android email client does not have remote configuration capabilities However the stock Android Email app is very limited and AquaMail is a much respected email client that has significant capabilities over and above the stock email client It is also much more user friendly MDM bundl
13. i e you must either decide to take the Whitelisting approach or the Blacklisting approach Whitelisting Apps This function will allow users to install only those apps that are listed in the Whitelist You will need to list all apps that may be installed on the devices Blacklisting Apps This function will block users from installing apps that you list as Blacklisted To create a Blacklisted or Whitelisted app 1 Select the Group Policy for which you want to Whitelist or Blacklist an app 2 Go to the Application Control Tab Q Devices EB Applications 8 Application Control Android Policy iOS Policy MY Windows Policy ZF wiFi email exchange Whitelist Blacklist P Add Application M Remove Application fia Apply Name Package 05 25 items per page Mo items to display 3 Specify the whether the App will be Blacklisted or Whitelisted 4 Click Add Application sF Add Application ee From APE file b From Google Play E From App Store Ei From Installed Apps ES By Package Name From Repository From Whitelist Repository From Blacklist Repository 5 Add the app in question from one of the above options The Application Control tab currently only lists Whitelisted or Blacklisted apps Currently apps can only be Whitelisted or Blacklisted at Group Policy Level It is not possible to Blacklist an app system wide or per phone Caution Enabling the Whitelist radio button without appli
14. portal and click the configuration file link to download the 3CX MDM account information and click to run this file which shall automatically configure the MDM client app Log in to the 3CX MDM Portal and approve your laptop from the Pending Approval node Skip this step if enrolled from the invitation email link Uninstalling the Windows Client To uninstall the Windows client please follow the next steps 1 4 s Press the Start button then go to Settings click on Control Panel Windows 8 users should just search for Control Panel Go to Programs and Features double click and wait until the installed programs list is populated Find the 3CX Mobile Device Manager Client on the program s list and double click to uninstall Press Yes at the confirmation dialog asking if you want to uninstall this product The 3CX Mobile Device Manager client will be uninstalled from your Windows machine Windows Client Limitations Messaging is not currently supported Commands are not executed immediately as in the Android client The commands are executed every 15 minutes or less depending on the Client Update Interval setting The Remote Wipe command deletes and overwrites all files in the user s Library including the Documents Pictures Videos and Music folders and anything else that is in the library Some applications may not be detected by the client if they are installed per u
15. the new administrator s details and privileges Add Administrator Basic Information Email mdim 3camobile com Pease a Confirm Password mememe Session Timeout 20 Minutes Privileges oy uper User T Has full permissions Add Administrator Del Delete Administrator Modify Administrator Passw EJ 4 CI hlodify Administrator 3 Pe mes h i eo View Awol 4 pi Add Cancel Basic Information e Email The new administrator s email account e Password The password that the new admin will use to log into the account e Confirm Password Same as above e Session Timeout Time limit in which if no action is taken the admin will be logged out Privileges These settings specify what the new admin can and cannot do e Super User Has full permission to do anything Add Administrator Can add another administrator Delete Administrator Can delete administrators Modify Administrator Password Can change administrator passwords Modify Administrator Can modify administrators settings View Audits Can view the Audits from the audit node Deleted FZ Recover X Delete Name Y Deleted Y OS y Sean PC 02 11 2014 18 28 42 3cc s iPad 02 11 2014 18 28 42 samsung GT P7500 02 11 2014 18 28 42 HUAWEI Vodafone 858 02 11 2014 18 28 42 samsung SM N9005 02 11 2014 18 28 42 3cr s iPhone 02 11 2014 15 09 56 01 30 2014 12 59 13 Soa soo ago 8 SOB HUAWEI Vodafone 858 25 v items per page 1 7 of 7 items This nod
16. to trigger a location update Location updates are sent to the server whenever the mobile devices change position You can configure the distance that should trigger a location update here By default a location update is triggered if the device moves by more than 50 meters Save Tracking History This option allows you to enable or disable storing of the location history When this option is enabled the location history of the device will be saved either when the location update interval expires or the device moves more than the minimum location update distance You have the option of deleting the location history by selecting a device then going to the Location History tab and deleting the tracking history Send Location Updates This setting defines how location updates are collected and sent to the server The following options are available e Force Network only This option attempts to send location updates via Network only and will alert the administrator and user if the phone is not configured to allow sending of updates e Force GPS Network This option attempts to send location updates via GPS OR Network and if neither is available sends an alert to the administrator and prompts the user to enable location tracking e Force GPS only This option will attempt to send location updates via GPS only and if GPS is switched off the user and the administrator will be alerted e When Available This will send location updates only if the
17. update distance 50 meters Whenever device moves more than meters Send location updates When Available e Location update interval Specifies the time interval in minutes that the phone will send a location update to the server e Minimum Location Update Distance Specifies the minimum distance that a device should move to trigger a location update e Send Location Updates This setting defines how location updates are collected and sent to the server The following options are available o Force Network only This option sets the device to send location updates via Network only o Force GPS Network This option sets the device to send location updates via GPS OR Network Force GPS only This option sets the device to send location updates via GPS only When Available The device will send both network and GPS position updates to MDM depending on which are enabled and available on the device If both are available MDM subsequently updates the location history with the position possessing the highest accuracy o Off Turns off location tracking User Settings User Settings Allow user to manage dient Popup messages Notification vibration d otificaticn sound Map mode Setellite e Allow User to Manage Client Enables configuration options on the MDM client gt Settings such as o Popup Messages o Map Mode o Send Location Updates o Notification Vibration o Notification Sound Popup Messages Display message a
18. user from accessing and using the safari browser Disable iTunes Prevents the user from accessing and using iTunes Automatically syne while roaming Synchronises iOS while the iPhone is roaming Force iTunes password for all purchases Forces the use of the iTunes password for all purchases made e Allow untrusted certificates Allows the installation of untrusted certificates on the iPhone e Allow data roaming Force enable disable or allow the device user to control data roaming on the device Policies for Windows Devices In the Windows policy tab you can specify the policy settings that will be applied to Windows 7 8 devices Administrator Settings Administrater Settings Client update interval 15 1 1440 minutes Update every X minutes Allow user to change MDM account Allow user to disconnect Show Status loon The Administrator Settings are somewhat different to the Android and iOS administrator settings e Client Update Interval This defines the time limit in minutes in which the client will send updates to the server e Allow user to change MDM account This option allows a user to logoff and logon to another MDM account This option is turned off by default and only recommended for testing purposes e Allow user to disconnect This allows a user to log off from the MDM server Should only be used for testing purposes e Show Status icon Enables Disables showing the MDM Status icon on the taskbar Device History Settings
19. 11 52 Device Offline 3co s iPad mp mdm com 02 11 2014 18 28 58 amp 01 29 2014 15 20 30 Device Offline 3cx s iPhone Anonymous 01 20 2014 15 49 18 E 01 29 2014 10 23 11 Device Administrator Disabled 3c s iPad mp mdm com 02 11 2014 16 28 58 A 01 29 2014 09 37 27 3CX MDM Agent Uninstslled 3cr s iPad mp mdm com 02 11 2014 16 28 58 01 29 2014 09 36 56 Client Locked 3cx s iPad mp mdm com 02 11 2014 16 28 58 01 29 2014 09 26 47 Client Locked 3c s iPad mp mdm com 02 11 2014 16 28 58 01 29 2014 00 03 11 Device Administrator Disabled samsung SM N9005 jg MDM com 02 11 2014 18 05 02 01 29 2014 00 00 36 Application Control Violstion samsung SM N9005 jg MDM com 02 11 2014 18 05 02 01 28 2014 12 49 31 Device Administrator Disabled 3cr s iPhone Anonymous 01 30 2014 15 49 18 w 25 items per page 1 24 of 24 items The alerts node allows administrators to be alerted for important events Alerts are listed in the alerts node but will also be sent by email to the administrator s email address You can configure your alerts by going to the Alerts node gt Configure Alerts Alerts Available Configure Alerts Alert Details SMS Command Failed il Client Locked il Client Wiped F Application Control Violation E JOX MOM Agent Uninstalled 0S Only Device Administrator Disabled nai Tracking Provider Disabled a Device Offline 24 4 188 hours Mobile data usage limit reached 1024 ME per month Save Cancel The following aler
20. 14 13 19 35 Trig ll Knisja St Julian s M 35 9219182 14 4919432 12 x 01 30 2014 13 17 46 Triq Gort St Julian s Malta 35 9220839 14 4917571 24 01 30 2014 13 14 46 Trig ll Knisja St Julian s M 35 9224048 14 4919349 22 x m 01 30 2014 13 14 11 Triq ll Knisja St Julian s M 35 9216147 14 491731 13 amp 01 30 2014 13 13 58 Trig ll Knisja St Julian s M 35 9214638 14 4918157 23 amp 01 30 2014 13 13 43 St George s Rd St Julian s 35 9210588 14 4909746 23 S amp S 01 30 2014 13 13 19 Triq Paceville St Julian s M 35 9213868 14 4909528 17 x m 01 30 2014 13 13 08 Triq Paceville St Julian s M 35 9215399 14 4909212 34 S amp S fl 01 30 2014 13 12 44 Triq Ross St Julian s Malta 35 9215098 14 4901774 22 x 01 30 2014 13 12 27 L Apap St Julian s Malta 35 9217533 14 4902871 16 S amp S 01 30 2014 13 12 12 St George s Rd StJulian s 35 9219518 14 4903355 15 x 4 DY ja 7 i PIS NEI Eora eA 25 wv items per page 1 20 of 20 items uf 4 Q9 Z gt A ST 24 O20 Eor t TA The Location History tab shows the whereabouts of the device you have selected It will show the date and time the location was resolved the Latitude and Longitude along with Address Accuracy and the provider GPS or Network that was used to obtain the position Call History Tab fed Map Q no GA Applications SA Location History Call History amp Data Usage HBH Policy F wifi A Email Exchange g Remote Control X gt Export
21. 3CX Hotel Module SebdbtbeetT 3da89a9063714200cr a020 520381 1 devices az 30X Meeting 86 4 2 123 a03ead92399cd7T0 16e4438ecre215f1ce8a5d30 1 devices az CS eee A 320X Mobile Device Manager Agent 251051 a2es7eta4chethaoesbizec2e48ttdT 1 devices au 3CX PhoneSystem ffibeb24e04d1 7 i4f24od bs 87 Shed sed boar os 1 devices az aCXPhone STE49 feaedfedt 45e8 bot heddchedsbb235018 1 devices az aCxAPhone 3 com 3c docphone 1 devices 3CAPhone for 304 Phone System 12 com tex sipphonel2 1 devices Sby com fiveby concierge 1 devices T Zip 9 20 x84 edition fd 70st bbcth 1 a7 Res2ccrabsos 1b5124edbr 1b 1 devices ir Account and Syne Settings com android providers subscaibedieeds 1 devices AccuWeather com com sec android widgetapp weathercock 1 devices Action memo com samsung android covermenmto 1 devices Action memo COm samsung android quictmems 1 devices 2 3 4 5 amp F7 8 amp 8 8 4 i 25 items per page 1 25 of 810 items The App Repository allows you to create a repository of enterprise apps that you can easily deploy to one or more mobile devices You can refer to the App Repository from the App Management Group from the phone s Applications tab or from the Group Policies Applications tab Application Control Mobile Device Manager allows you to proactively control what apps get installed to any mobile device This is achieved via Whitelisting or Blacklisting apps These functions are mutually exclusive
22. Anonymous field next to the Username and from the drop down select the user that you want to assign to your device 5 After you select the user press Save to assign that user to your iOS device Note Alternatively open the invitation email sent when a user was created from an iOS device and click Enrol this Device to automatically assign that user to that device and approve the device Approving the Device If a user has installed the profile without having been invited first from _hitps admin mobiledevicemanager com enroll then the mobile device will appear in the Pending Approval Node In this case you need to approve the device first from the Pending Approval node which once completed shall prompt the user to install the 3CX MDM client app Purchasing 3CX Mobile Device Manager 3CX Mobile Device Manager is free for up to 5 mobile devices If you need to manage more mobile devices you can purchase a license for 6 months or 1 year for your desired number of mobile devices Full pricing information is available here http www mobiledevicemanager com Pricing You can purchase 3CX Mobile Device Manager license from any 3CX reseller You will find a list of 3CX partners here http www 3cx com ordering Find reseller Activating Your 3CX Mobile Device Manager License lf you have purchased a 3CX Mobile Device Manager license you can activate it as follows Step 1 Log in to 3CX Mobile Device Manager https
23. MOBILE DEVICE MANAGER Manual Copyright 2013 3CX Ltd http Awww 3cx com E mail info 3cx com Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of 3CX Ltd 3CX Mobile Device Manager is a copyright of 3CX Ltd 3CX is a registered trademark and 3CX Mobile Device Manager and the 3CX logo are trademarks of 3CX Ltd in Europe the United States and other countries Version 7 1 Last updated 15 May 2014 Manual Index Section 1 Introduction amp Getting Started 1 Introduction Benefits amp Editions Available 2 Getting Started amp Purchasing Mobile Device Manager Section 2 Enrol and Manage Devices 3 The MDM Clients 4 Device Management 5 Group Policies Section 3 MDM Features 6 Deploying Email and Exchange Accounts 7 Location Tracking 8 Security Features 9 Application Management 10 Managing Wi Fi Settings 11 Remote Control 12 Messages and Directions Section 4 Account Management 13 Alerts 14 System Node Advanced Settings Introduction and Installation What is 3CX Mobile Device Manager 3CX Mobile Device Manager is a platform to manage secure and track your mobile devices Mobile devices connect to corpora
24. a 356 489438659 Windows Username Required only for Windows devices Add Cancel 2 When the add dialog appears specify the user s Name and Surname Email Address Country Code and Phone Number 3 If you are inviting a user with a Windows laptop include the Windows Username Press Add when you have completed filling out these details Mobile Device Manager Invitation to enrol your mobile device with 30X Mobile Device Manager Dear sean bianco You have been invited by 42 3cx com to enrol your device with a 3CX Mobile Device Manager account sb42_ Please click the link below on your mobile device or windows laptop to install the client on that device and have it configured automatically Open the following link from YOUR DEVICE to enrol with 30 Mobile Device Manager Enrol this Device por MobileDeviceManager com Website http wow MobileDeviceManager com 2014 ICX 4 Users will be sent an invitation email containing an Enrol this Device link to enrol the device The enrol process guides users through the download and installation of the client app as well as a downloadable configuration file Windows and Android which automatically configures the client with the account and MDM server name 5 The user must then accept rights and enable location tracking if required More information here a Android http Wwww mobiledevicemanager com faqs enroll manage android b Apple http Awww mobiledevicemanager
25. adsbs2s5018 com 3c dophone com tex sipphone 12 25 jtems per page T App Version T Installed On 1 devices 1 device si 1 devices 1 device s 1 devices 1 devices 1 devices 1 device s TT 1 25 of 810 items T App Status 7 Pre installed Pre installed Pre installed 1 2 of 3 items Reviewing apps installed on all devices on a regular basis helps ensure that no malware or inappropriate apps are present on mobile devices that you manage To see all the applications installed on all mobile devices go to the App Management group and then click on the Installed Apps node This shows all the applications installed on all mobile devices You can see the application Name Application id how many devices it is installed on and for which OS In the details tab that appears at the bottom you can see the Device name that the application is installed on the username associated with that device the app Version name and the App Status Remove one or more applications from ALL devices by selecting the application and clicking Remove Application Managing Wi Fi Settings Introduction With Mobile Device Manager it is possible to configure Wi Fi networks for your users and automatically push out these settings out to the devices Secure your Wi Fi Network The most important commodity a company has is its data Most companies today run the risk of losing data or having their data accessed by unaut
26. ail toco Mark Taylor Work Email Account POP Mark Taylor 3cxtesterphone gmsail com Prevent user from forwarding replying an email using another email address as Fro j 3 5 pop gmsil com 3cxtesterphone gmsil com Password smtp gmail com scxtesterphone gmsil com Password account on 2 Click on the Email tab and then press Add Account 3 Fill in the account details such as the account description account type email address and configure the incoming email and outgoing email server settings These settings are dependent on who is your email provider In the above example a Gmail account was used so your settings might vary 4 Once you finish filling out the email account settings click Add The email profile will now O O be pushed out to your iOS device Adding Exchange Accounts Android Exchange Description To configure and push an Exchange account to the AquaMail for 3CX MDM app for Android based devices please follow the next steps 1 Click on the Devices node and select the device that you want to deploy the new email Jack Thompson 192 166 1 172 jtimdmexchange com midmexchange com account on 2 Click on the Exchange tab and then press Add Account 3 Next fill in the below details Description Add a description regarding this account Server Enter the Exchange server IP FQDN Email Address Enter the email address of the mailb
27. al MB T February 2014 76 14 53 96 130 09 4920 22 1795 14 6715 36 January 2014 0 33 0 97 13 188 74 1166 83 1355 57 Gi 25 v items per page 1 2 0of2 items The Data usage tab shows both mobile and Wi Fi data consumption by the selected device per month You can export the data to CSV for further analysis in another application Policy Wi Fi Email and Exchange Tabs The Policy Wi Fi Email and Exchange tabs are discussed in their respective chapters If you make configuration changes here they will only be applied to this device The Group Policy will be overridden by these settings Information Column Filters Further filter the information displayed within the above mentioned tabs to produce meaningful results Filters are located in the information column header fields and allow filtering according to the examples below Show tems with value that Is egual to Select a value Fitter Clear The above filter box allows you to filter based on the values displayed within a column For example the status column located within the applications tab accommodates for the following values Online Devices Offline Devices or Disabled devices etc Additionally you may apply the following conditions to the value selected and click Filter to apply e Is equal to e ls not equal to Show tems with value that Contains Me Fiter Clear This filter contains a textbox which filters values based on the data type accepted by the selec
28. cation Updates This setting defines whether or not to send location updates to the server User Settings User Settings Allow user to manage dient Notification sound a Map mode Satellite User Settings are similar to Android Devices as well e Allow User to Manage Client Enables configuration options on the MDM client gt Settings such as o Advanced Allows user to specify MDM Server o Enable tracking Allows user to enable or disable position updates o Notification sound Allows user to enable or disable sounds when notifications are received o Map Mode Allows user to review the MDM client map as satellite traffic or both e Notification Sound A notification sound will be played when a message is received e Map Mode When sending directions this will show either a traffic or a satellite image Restrictions Restrictions Disable App Store Disable camera Disable screen capture Disable Safari Disable iTunes Automatically sync while roaming When this option is off devices that are roaming will sync only when an account is accessed by the user Force iTunes Store password for all purchases Allow untrusted certificates ll Allow data roaming Wanaged by user Disable the App Store Prevents the user from accessing the Apple App Store Disable Camera Prevents the user from accessing the camera app on the iPhone Disable screen capture Prevents the user from taking screenshots of the iPhone Disable Safari Prevents the
29. cations added to the list will not allow ANY applications to be installed on devices added to that group without creating an application control violation Application Policies Adding applications will automatically deploy these applications to all devices in the group You can add applications from the following sources An APK file directly upload the APK file Android Google Play will install the app from the Google Play store Appstore will install the app from the Apple App Store Repository You can install apps stored in the App Repository NOTE If you wish to configure email on android devices for users you must ensure that the AquaMail for 3CX MDM app is deployed Viewing Apps Installed on All Mobile Devices X Remove Application E Hide Pre installed apps Mame ICA CRM Integration aC Hotel Module 2Cx Meeting 9 4 2 123 2G Mobile Device Manager 20 Mobile Device Manager Agent 30A PhoneSystem aC AP hone 3CXPhone 3 2CxXPhone for 2CX Phone System 12 232 56e 78 29 w Device T Username samsung SM NS005 j M0M com HUAWEI Vodafone 858 wgiimdm com samsung GT PTS500 An MDM com ay 25 items per page T Application Id O27 4680473211417 05ecrbdbehtibiddelcsT ors 5abdbfbeelT3da8a80837142000cra6a0 520381 al3ead923a9cdr0 1Ge4438eck7e21 Stl cetiaehdso com tex mdm 3 devicefs e 1d5132e227s5 34 cber0i0988bf2ec12a48fffdT f46beb24e04d1754f24cd529735e039d2b98fr03 art fcaa HeH 45e8 bot bad ch
30. com tcx sipphone NIA J i im 3CXPhone for Phone System v12 com tcx sipphone12 NIA AquaMail for 3CX MDM org kman MDMAquaMail N A Chase Mobile com chase sig android NIA DEEE OE E E Io Face com face N A Hero com gameloft android AN NIA b SDD Pir Stitch ram machn ctitch nic fraa 25 wv items per page 1 16 of 16 items Cancel 3 Select Add Application and then From Repository AquaMail is included by default in the MDM App repository for easy access 4 Find the AquaMail for 3CX MDM entry tick the checkbox and press Add This will add the MDM AquaMail app to all the devices that join the Default group all devices added are initially assigned to the Default group 5 Accept the deployment and installation of AquaMail for 3CX MDM on your mobile devices 6 It is now possible to remotely configure the email client on your smartphone Adding Email Accounts Android Email Account Information Account Description Account Type User Display Name Email Address Incoming Email Email Server Port Username Simon s Work Email Account POF Simon Baker docandroiddevitgmail com pop gmail com QOF ear Socandrmiddevatgmail com Authentication Type Password Fassword uu a Use SSL x Outgoing Email Email Server smtp gmail com Port 458 Username Sccendroiddevatgmail com Authentication Type Password Pessoa uaa aaa Use SSL Do not allow sending of
31. devices such as Minimum number of password characters allowed You may select a value from 1 8 or default Minimum number of complex characters Set the number of non alphanumeric characters allowed in password Minimum password age Set the amount of days a password shall be valid for before requiring alterations default 0 not enabled Auto lock Set the amount of time in minutes when idle the device remains active for before automatically locking Password history How many other passwords you can set before you are able to reuse the same password again Require Passcode Set the amount of time a device may remain locked for before requiring the user to enter the password when unlocking the device Maximum number of incorrect password entries Set the allowed amount of incorrect password attempts which when exceeded shall wipe all data on the device Location Provider Settings Location Provider Settings Location update interval 15 1 1440 minutes Update every minutes Minimum location update distance 50 meters Whenever device moves more than X meters Send location updates x e Location update interval Specifies the time interval in minutes in which the phone will send a location update to the server e Minimum Location Update Distance Specifies the minimum distance in meters that a device should move from its last recorded position to trigger a location update also Known as Geo fencing e Send Lo
32. e contains the devices that were deleted from your account and offers you a chance to recover them or delete them completely Auditing This node shows information about the admins logging in and out of your account such as the date time that they logged in and out and the admin name Apple Certificate The Apple Certificate node allows you to Renew your apple certificate or disable the iOS device Management completely by clicking the appropriate button Account Settings Account Settings Version 1 831 Timezone Europe Malta Country Malta id Date Format Month Day Year American v Time Fomai 24Hour Clock ial Device Registration Allow device registration W o Allows new devices to register with this account These will be visible in the Pending Approval node Request Password LI Registration Password 9 ssseses This node allows you to specify how devices get enrolled to your mobile device management account You can choose to approve each device that requests to be enrolled to your account or you can set a password that the user will enter so that the approval is automatic The time zone country date and time format can also be set from this node
33. ections a Map i Info E Applications ash Location History Pf Call History Be Data Usage B Policy Wi Fi Email Exchange f Remote Control e Get Current Location Fullscreen eo Pete SaR UFG gt F e B Ta aa 9 Click on map for new location FLN DA r z RA 2 Pe ep aw G r rt re i gt gt t se Je 5 a gt d 7 ae hs et i d T Ey r hs PS 7 gusi uw P d c Je _ ER TEA z e ear Leea i TE gt gt m Pe mit E oes n z aa d Set i abe A ees 2 2 atl i o T e Pewee ae WER on 3 Mg i Wilga Wa gt oho B lt m 4 t Fi t Ps i k wy a r 2 t r x A er T 3cx s iPad atta J roe 2 FE iPhone 7 0 4 I Battery 100 R Network WiFi 172 18 120 73 RIS Address Vjal Portomaso San Giljan STJ Malta Majjistral Malta 5 on ai X Registered On January 23 2014 09 45 56 Triq San Gorg San Giljan STJ Malta Majjistral A ie Malta sy ho i Send a Message ES OAN Send location to selected item s _ g ia N G R F lt N 7 iy Ti E AN wae i S F 5 aire i i 7 So 4 N NSA 4 X r Wi ea NE ET EOC A E NG f e a Oe ot wes N e t TRT P k ae A In addition to standard text messages admins can send a location on Google Maps to a device When the recipient opens the message the location is displayed on the phones Google Map
34. emails Restrict the email app to only receive emails Android only Add Cancel To configure an email account to AquaMail through the MDM app perform the following steps 1 Click on the Devices node and select the device that the new account is to be pushed out to 2 Click on the Email tab and then click Add Account 3 Fill in the account details such as the account description account type email address and configure the incoming email and outgoing email server settings These settings are dependent on who is your email provider In the above example a Gmail account was used Note that your email provider settings might vary 4 Once you finish filling out the email account settings click Add The email profile will now be pushed out within a few seconds to the AquaMail client on your device and AquaMail will configure the email account automatically iOS Emsil Account Information Account Description Account Type Psth Prefix for IMAP Pro coer Mie A To User Display Name Email Address Prevent Move Incoming Email Email Server Port Username Authentication Type Password Use SSL Outgoing Email Email Server Port Username Authentication Type To configure and push an email account to the mail client through the MDM app for an iOS based device please follow the next steps 1 Click on the Devices node and select the iOS device that you want to deploy the new em
35. erver This should only be used for testing purposes Allow user to view sent messages Shows the messages sent and received via MDM on the user s phone Device History Settings Device History Settings Save tracking history Viewable from Location History tab Save tracking history Allows you to turn tracking history on or off for iOS devices added to the group Password Policy Password policy Require password on device Allow simple value Permit the use of repesting sscending and descending character sequences Require alphanumeric value Require passwords to contain at least one letter Minimum characters allowed are 2 Minimum number of password characters allowed Default Minimum number of complex characters Minimum number of non alphanumeric characters allowed Maximum password age i Days after which password must be changed 1 730 days 0 never Auto Loc Allows user to adjust the idle time after which the device turns off the s een 1 5 iPhone or 2 5 10 15 iPad minutes Password History 4 The number of unique passwords required before reuse 1 50 passwords 0 infinite Require Passcode Immediately Allow user to set password re prompt input requirement after amount of idle time Maximum number of incomect password entries Never Number of password entry attempts allowed before all data on device will be wiped iOS devices offer more control of the password policy compared to Android
36. es the AquaMail client at no cost with Mobile Device Manager AquaMail Advantages over Stock Android Client 1 Push mail IMAP IDLE instant incoming email delivery for those servers that support it 2 Many mail configuration options including separate notification settings for each account Night Silent Weekend modes and other 3 Can save attachments on the memory card can attach any file type can download compressed files and decompress them automatically for the user 4 Message autofit like in Gmail on Android 4 0 and above 5 Easy automatic setup for popular email services Gmail Yahoo Hotmail POP3 only FastMail Apple mail services 6 Exchange accounts pushed through the MDM client app Installing AquaMail for MDM on Android Devices To have AquaMail automatically installed on each new device added to Mobile Device Manager add it to the default policies node of the Default group as well as any new groups you create To do this 1 Log into the MDM portal using your credentials and click on the Group Policies node 2 Select the Default group or any other group you may want to install AqguaMail on and click on the Applications tab Repository Q Q oO Name Package Version 3CX DroidDesktop netxdevelop rm NIA oop 3CX DroidDesktop 2 com MarcelloAlbano LazyDroidServer NIA 3CX Mobile Device Manager com tcx mdm NIA 3CXPhone for 3CX Phone System com 3cx 3cxphone 3 3CXPhone for Phone System v11
37. every 15 minutes by default OR whenever the devices moves a specified minimum distance Geo fence meters set from Devices gt select device gt Minimum location update distance To be able to do this it needs permission from the Android phone to do tracking Tracking by Network or GPS needs to be switched on to report location My Location Use wireless networks Location determined by Wi Fi and or mobile networks Use GPS satellites When locating accurate to street level Screen unlock Set up screen lock L ock screen with a pattern PIN or password SIM card lock Set up SIM card lock Passwords Visible passwords Show password as you type Device administration Select device administrators These settings are found in the Location amp Security settings Android 2 3 or Location Services Android 4 0 3 and above The MDM client will prompt the user to switch on tracking by Network or GPS if you enforce tracking IOS Devices The main function of the iOS MDM client is Location Tracking Other MDM features are performed without the need for a client To be able to perform location tracking the client must be installed and active Note that if an Apple iPhone is rebooted the MDM Agent is not automatically started The administrator can push a message to the user to confirm starting of the MDM Agent but the process cannot be performed silently due to Policy Restrictions on the Apple phones themselves Networ
38. for the attachment folder check the AquaMail client settings default is Download Double click to open it eF Add Device Q Update MB Assign to Group v NA Messaging v Lok Unios Y p Wipe Delete p Uninstall Client Username Phone Number os Version Last Updated Last Push Set a SQP Windo 02 11 2014 18 29 43 NIA B Status Device Name v Group D Sesn PC Technical Support Sesn PC Sean jg MDM com E Fullscreen _ sdcard Download Download Upload C Copy Move CresteFolder Preview Edit As Text View Mode U E E A PS roe Qa i 27 ipg dk mp3 pm radioactive jpg 1 www mobiledevicemanaser com 3 Select the attachments that you want to delete and press the Delete button in the File Manager Confirm the deletion by selecting Yes at the dialog that appears The selected files will be deleted from your attachment folder Location Tracking Introduction The location tracking feature allows you to know the exact whereabouts of all your mobile devices This information is reported in real time in Mobile Device Manager and recorded so that you can create detailed location history reports Requirements Location is resolved on the phone and then sent to the MDM platform Therefore the phone must be able to send the location to MDM via GPS or Network Wi Fi 3G Android Devices The MDM client will send location updates
39. horised users by disclosing the access password to employees which in turn by accident or oversight reveal it to others Mobile Device Manager corrects that oversight by pushing the network configuration onto the user s device without revealing the network password For companies that adopt the BYOD Bring Your Own Device scheme security is even more paramount since users might use these devices outside the company s secure network thus exposing themselves to greater risks Companies have had data and funds stolen because old devices used at work were not cleared of their network access rights or because someone had connected to rogue access Wi Fi point and had their credentials stolen and used afterwards Using the MDM allows you to see all the networks that a user has connected to and duplicate networks will be spotted easily indicating an attempt from someone to intercept data not send in a secure form With Mobile Device Manager you can edit and delete unused Wi Fi networks and identify Rogue Wi Fi points This greatly simplifies the process of Wi Fi management in a company and allows you to regularly change the Wi Fi Network passwords as well as remove access to your Wi Fi network for employees that have left the company and reducing the odds of an unwanted security breach Managing Wi Fi Networks Adding a Wi Fi Network i Cc PY l l 5 c rity T p WPA WPA Network Mame iDroid Pesan wee Hidden Network From a
40. ions on the devices By remotely installing apps companies avoid the hassle of having to manually install them which can take a lot of time especially if employees need assistance Applications that connect to confidential company databases that companies don t want to be made public can be deployed without needing Google Play or Apple App Store which can be a time intensive task to administer Reports show which apps are installed on each device allowing easy monitoring for malware or inappropriate apps that waste company time bandwidth or open up a company to legal issues The version of approved apps that employees have installed can also be seen in order to ensure apps are all up to date Find amp Track Devices Track the routes your staff take to ensure they are using the most efficient routes when visiting customers and send them pinpointed locations via Google Maps In case a phone is lost or stolen it can be located Platform Independent 3CX MDM is platform independent It works with Android smartphones and tablets iOS based devices such as iPhones and iPads Windows 7 8 devices and soon Windows 8 phones Platform independence is crucial as few companies use just one type of device Cost of Manually Managing Devices in Business Manually managing mobile devices is not an option According to Gartner companies spend on average 2 500 00 per year manually managing a single device UK Internet Service Provider Timico cond
41. it Unlock Are you sure you want to unlock this device E Yes ho To Remote Unlock a device 1 From the Devices node select the device to be unlocked 2 Click on the Unlock button 3 Select Yes at the prompt a confirmation message will appear and your device will be unlocked Password Policy With MDM you can enforce a strong device password policy across all their mobile devices and set the minimum password length time lapse before a device auto locks and the maximum number of failed password This is a basic security feature that will greatly enhance the security of mobile devices If the device is lost it will allow you enough time to remote wipe the device To enforce a Password Policy Select the device in the devices node and go to the Policy tab Or Select the Group policy and go to the Android or iOS Policy tab Android Alter the Password Policy setting in the Password Settings section Select o No password policy enforced Password required Any At least a numeric password required At least an alphabetic password required An alphanumeric password required e iOS Alter the Password Policy as required iOS has many more Password Policy options all shown in the interface of MDM O O Monitor for Malware It s important to regularly monitor installed apps for potential malware or adware With Mobile Device Manager administrators can review all applications that are installed on all the devices fro
42. k or GPS Location Tracking As an administrator you can decide whether location should be tracked by Network by GPS or both GPS is more accurate but switching on the GPS on the phone will cause the phone to use more battery power At the same time GPS Location Tracking will not work well within a building Network Location Tracking is relatively accurate and requires little battery power Checking that the Phone has Location Tracking Enabled GPS Tracking Disabled Network Tracking Enabled You can check whether the phone has Network tracking or GPS enabled by going to the Device gt Info tab Location Settings Location Provider Settings Location update interval 15 1 1440 minutes Update every X minutes Minimum location update distance BO meters Whenever device moves more than meters Send location updates When Available Location Tracking options are available per device or per group of devices To configure Location Tracking Settings select the device or group of devices and go to the Policy Tab Scroll down to the Location Settings group The following Location Tracking settings are available Location Update Interval and Minimum Location Update Distance The location update interval specifies the time interval in minutes that the phone will send a location update to the server even if its position has not changed The Minimum Location Update Distance setting specifies the minimum distance that a device should move
43. l appear The account will be removed both from the AquaMail client on your android device and from the email tab in the MDM administration console To delete an Exchange account 1 Go to the Devices node and select the device which you want to delete the Exchange account from Click the Exchange tab and you will be taken to the Exchange account list Enable the checkbox next to the account that you want to delete and click the Delete button Click OK to confirm the deletion at the next dialog that will appear The account will be removed both from the AquaMail client on your android device and from the Exchange tab in the MDM administration console Deleting Files from the Attachment Directory To delete attachments from your email account s attachment directory selectively without removing the account please follow this procedure Last Push Sent os Versior Last Updated S Windo 02 11 2014 16 29 43 N A L fs KECE Update BB Assign to Group v 4 Messaging v g Lock a Unlock p Wipe Delete o Uninstall Client Group Username Phone Number Add Device Status Q Device Name v o o Sean PC Technical Support c lt amp gt gt I 25 items per page 1 5 of 5 items FB wii N Email Exchange r Remot e Control a Fullscreen st Location History Call History Data Usage fw Policy Sei Msp info GE Applications n www mobiledevicemanager com F
44. lly In some cases you need to specify it manually Version Shows the version of the OS OS Shows OS type i e Android iOS or Windows The type of connection providers that the phone has to the MDM GPS Wi Fi Last Updated Shows the date and time MDM last communicated with the device Last Push Sent Shows the date and time MDM last sent a PUSH request to contact the device Performing Actions on the Device Selecting a device will allow you to perform the following actions e Update This will have MDM send a push request in order to obtain the latest location e Assign to Group Assigns the device to a group for easier management e Messaging Allows you to send a text message a URL or a location to the device Lock Performs a Remote Lock on the device Unlock Performs a Remote Unlock on the device Wipe Performs a Remote Wipe on the device Delete Deletes the device from your MDM account Uninstall Client Uninstalls the client from your device only valid for Android and Windows devices Device Information and Configuration Selecting a device allows you to go to any of the tabs below to configure it or obtain information about the device Map Tab map Qinto E applications 4 Location History Call Histoy BeDataUsage FP Poiy wiri M email Exchange Remote Control e gt Get Current Location Fullscreen A Se 4 N gt O Bird s eye gt N 4 Road s 7A A standard road map Aut
45. m a single screen and remove unsafe apps with a mouse click Google Play will from time to time issue alerts about unsafe apps often distributed by app stores not operated by google but administrators do not have an easy way of finding these apps on a large number of devices Mobile Device Manager allows you to view potential bad apps and uninstall them To view all installed apps on all mobile devices go to the App Management node and then to the Installed Apps node A Remove Application E Hide Pre installed apps Name T Application Id T Installed On T OS 3CX CRM Integration O37 466047321 1417 05eclbdbe Sti biddetcsTor4 1 devices az 3CX Hotel Module SeGdbfbeeiTddetsh0Gs7 142c80cratst5203a81 1 devices az SCX Meeting 83 4 2 123 al3esd92399cd70 1ed443hectTe2 15h ceisidso 1 devices az S aex monie Deviee manao emman O s 30A Mobile Device Manager Agent e 195132e229534cbe2950988bf2ec12848fffdT 1 device s ay 3CX PhoneSystem faGbebsdet4d 1 Th4f24od 27 ase sodsboerrds 1 devices ay 3CXFhone SRS ices HeH 45e8 boiadi ad9b8235013 1 devicefs a aCxX Phone 3 com 3c dophone 1 device s K 2CxXPhone for 2CX Phone System 12 com tex sipphone 12 1 device s E 1 2 3 4 5 F7 8 93 WW 25 items per page 1 25 of 810 items Device T Username T App Version T App Status samsung SM M2005 j M0M com 591 Pre installed HUAWEI Vodafone 858 wgimdm com 591 Pre installed samsung GT P7T500 AGM DM com 591 Pre installed 1 3 of 3 item
46. ning that user to the phone from the Device gt Edit button 10 You can also configure the Notification Settings for the iPhone Agent This is done by going to the iPhone Settings gt Notifications gt Select 3CX MDM from there you can choose a None if you do not want to send any push notification settings to users b Banners if you want the notifications to be removed automatically after a while without the user intervention c Alerts if you want each push notification to wait for an action from the user before proceeding Note iOS 6 and below users shall not be prompted to install the 3CX MDM client app once approved Uninstalling the iOS Client To uninstall the iOS client please follow these steps 1 Find the MDM Program icon on your iOS device 2 Press and hold the icon until you see the icon vibrating and a small x appears on its left corner 3 Tap the x A dialog will appear warning you that deleting 3CX MDM will also delete all of its data 4 Press Delete to confirm 5 The 3CX MDM iOS client will be uninstalled from the device To Remove the MDM profiles please follow the below steps 1 Locate and press the Settings icon on your iOS device 2 Go to General gt Profiles 3 Select the 3CX Mobile Device Manager profile and press the remove button 4 Press remove on the Remove Profile dialog Further for a more detailed explanation follow this guide on how to uninstall the 3CX MDM Agent and Profile from you
47. nlock p Wipe Delete ff mys Uninstall Client Status 7 Group ss Username r Phone Number Version LastUpdated Y Last Push Sent EE samsung SM N9005 Marketing jJ MDM com 356 4624525464 02 11 2014 15 NIA amp 3cx s iPad Sales mp mdm com 356 79626063 e XQ 7 04 02 11 2014 15 N A Sean PC Technical Support Sean PC Sean ay SQA Windo 02 11 2014 15 NIA amp HUAWEI Vodafone 858 Default wg mdm com 356 894369823 B 221 02 11 2014 15 NIA 25 items per page 1 5 o0f5items 4 Select Uninstall Client from the MDM menu You will receive a confirmation message and the client will be uninstalled from your Android device Uninstalling the Android Client Manually To uninstall the Android client please follow these steps 1 Go to your Android phone s Settings menu Select Security Scroll down to Device Administrators and tap to open De Select 3CX MDM You will get a dialog indicating the 3CX MDM rights Press Deactivate You will get a warning that disabling the service will leave your device unprotected Press ok to confirm the MDM administrator account deactivation from your phone 7 After that you should see that the 3CX MDM is deactivated on your device administrator s menu 8 Leave the Security settings and on the main settings page tap the Applications manager 9 Find the 3CX Mobile Device Manager entry tap to open the App info tab and press Uninstall to begin remo
48. ol module loads click on File Manager Gad Map Info Applicstions Location History GP Call History Data Usage TT Policy wii A Email Exchange Remote Control w File Manager J smsrtisuncher A sdcard Download O SPenSDK30 File Manager Device Info O Spensound Download Upload Delete Copy Move Create Folder Preview Edit As Text View Mode Sortr D thumbnails D trim Alarms J Android j 27 jpg Abstract Cre biancos_deli com google s com google s ApplifierVideoCache O Autodesk a craon p E J CSRRacing data Estilo_Deliv HD Wallpsper lion_hd_wall MDMAqusMsil MDMClient 1 a radioactive jpg 3 DCIM C Documents Download yo eCsbsMobileApp EDICON tree snske h widesceen c Fullscreen gameloft C Halfbrick D iconRew _jimsge_cache Refresh Collapse all To upload files drag them and drop in the current folder HTML 5 Browsers Ostan E T www mobiledevicemanager com C The file manager allows you to browse through your Android device s folders and offers the following functions to the user Downloading files from the mobile device to the computer Uploading files from the computer to the mobile device Delete Create Copy and Paste actions for files and folders File Preview Text Editing Sorting and Viewing modes W D po SY a Note Currently for privacy reasons access to the photo folder is prohibited Other Administrator functions In addition
49. olumn Exporting Location History You can export Location History into a CSV file for further analysis in another application such as Microsoft Excel Delete Location History You also have the option of deleting Location History To do this click on the Location History entry that you want to delete and press the delete button and confirm Security Features Introduction Mobile Device Manager allows you to secure your mobile devices by enabling you to enforce Password Policies Remote Lock and Remote Wipe mobile devices Remote Lock 43 37 Fri 1 Mar Sat 7 15 Charging 39 4 GHI 7 PORS MTN R Emergency call With the Remote Lock feature you can easily lock a phone that you suspect might be lost or is being misused This will automatically lock the phone and present the PIN entry screen to the user Note On iOS you can force a Lock but not specify the password The existing password configured on the device will be used Lock Lock Details Change Password Y Set loing password ssasasas Send password to use Send command by SMS Action will be applied upon SMS delivery Lock Cancel To Remote Lock a device 1 From the devices node select the device to be locked Click on the Lock button Enter the PIN that you wish to set Decide whether you want to send the PIN to the user Decide whether you wish to send the command by SMS as well to ensure that the Remote Lock is performed even if there is no
50. omatic Switches to the best map style as you zoom Bird s eye A better angle of aerial photography f gt i CM r ka CA be eo eA A gt N A k Te i A K Pr eS ie k E ain AIARA Aleth gt me AV meaa BY Sh 4 2 n A be ig o Ye A ON Ls mr y Jt b Vy j ie yy y We fi eS gt W A r 4 UNE 4 i d DEFEN APNI 2044 Microsoft Corporation The map tab shows the last obtained location of the device offers different view types and also supports multiple selected devices positioning simultaneously Info Tab The info tab shows information obtained from the device It is divided into four sections Hardware Operator Network Operating System and MDM Client E Applications g Location History rE Call History Data Usage Hardware Manufacturer samsung Model GT P7500 CPU 3 Battery 66 Memory 263368 741524 KB The hardware section contains information about the device including the Manufacturer the Model name CPU usage Battery level and Memory available Note that IOS based devices also display the device UDID fea Map into ES Applications gak Location History EX Call History Data Usage E Policy Wi Fi Wa Email Operator Network Phone Number 356 64325325 IP Address 192 168 1 6 Current Network WIFI Operator vodafone MT Mobile Network Type UMTS IMEI 821507020101357 SIM Serial 8935507021011359821 ls currently roaming Disabled Allow data roaming Yes The ope
51. on Settings gt Location Services Settings gt Location amp Security are also used depending on the Android version and phone manufacturer Click on the Settings button in the 3CX MDM app to have 3CX MDM take you to the correct setting immediately Enabling Use wireless amp mobile networks is sufficient to track a device all G 09 12 My Location Use wireless networks Location determined by Wi Fi and or mobile networks Use GPS satellites Locate to street level requires more battery plus view of sky Screen unlock Set up screen lock Lock screen with a pattern PIN or password SIM card lock Set up SIM card lock Passwords Visible passwords Show password as you type Device administration Select device administrators Approve the phone from the 3CX MDM portal For more information _http www mobiledevicemanager com fags enroll manage android Android Client Limitations The Android Client has the following limitations e Cannot Specify Minimum Password Length e Cannot Force Change Password Every x Number of Days e Cannot Specify Max Incorrect Entries Before Device Wipes Automatically Uninstalling the Android Client Automatically Through the MDM Portal To uninstall the Android client automatically 1 Log in to the MDM portal 2 Go to the Devices node 3 Click on the device that you want to uninstall the client from AddDevice Update MB AssigntoGroupy W4 Messaging v Lock U
52. onfiqure apple certificate Adding Mobile Devices to Your Account To manage mobile devices you need to install the 3CX MDM agent on these devices The quickest way to do this is to specify the email of the device owners and then send out an invite The invite email will contain an enrol link for the device to guide users through the download and installation of the client as well as a configuration file which automatically configures the client with the account name Adding New Devices 3CX Mobile Device Manager does not have any devices configured To configure a devi dd ser which the device will be associated evice add a new u fhich with An email will be sent to the user with Man acc a link to enrol the device with this 3CX Mobile Device Manager account You can add s one by one or you can import multiple users from a CSV file Import Skip In fact the first time you logon you will be prompted to import users or specify them one by one Select Import Users Or Add user You will be taken to the Users node Adding Users One by One To add users one by one 1 Go to the Users node and click on Add User Add User Details Adding a user sends out an email to the user with the enrolment link After the user follows this link installs the app and launches the configuration file his device will appear in the devices node Name Alex Surname Gold Email ag mdm com Phone Number Malt
53. ox account being configured Domain Enter the Exchange server domain Username Password Enter the Exchange account username and password O O O 0 SSL Enable if SSL is required by Exchange 4 Once you finish filling out the exchange account settings click Add The email profile will now be pushed out to your Android device Note AquaMail client is required If this has not already been installed upon clicking add the MDM client shall notify the device user iOS Exchange Description Server a il A edemo MAI A d A a Domain Username Mailbox Sync days Prevent Mowe Allow Recent Address Syncing James Wilson 132 168 1 1 2 i j w mdmexchange com jw ll Unlimited Include this account in recent address syncing iOS amp onwards mdmexchange com a Cancel To configure and push an Exchange account to the iOS mail client through the MDM app for an iOS based device please follow the next steps 1 Click on the Devices node and select the device that you want to deploy the new email account on 2 Click on the Exchange tab and then press Add Account 3 Next fill in the below details o Description Add a description regarding this account taking the above screenshot as an example Server Enter the Exchange server IP FQDN Email Address Enter the email address of the mailbox account being configured Domain Enter the Exchange server domain
54. phone is configured to allow it It will not prompt the administrator or the user if no location updates can be sent For example if a user switches off location tracking entirely from his phone the administrator nor the user will be notified e Off Turns off location tracking Since Geolocation privacy laws are not clearly defined in many countries around the world or you do not want to track the company devices after working hours you now have the option to turn location tracking completely off That makes sure that no location tracking data will be collected if you are using MDM in a country that demands explicit Geolocation permissions and that you are in no danger of violating private data laws in areas that this is forbidden Location History Tab GA Map into EE Applications gee Location History EP Call History Data Usage Poiy Q wifi MaEmsil exchange Remote Control Me Exportto CSV Delete Hide Map Date Time Y Address Y Latitude Y Longitude Y Accuracy meters Y Provider y 01 30 2014 13 19 35 Trig ll Knisja St Julisn s Malta 35 9219182 14 4919432 12 x x 01 30 2014 13 17 46 Triq Gort St Julian s Malta 35 9220839 14 4917571 24 01 30 2014 13 14 46 Trig ll Knisja St Julian s Malta 35 9224048 14 4919349 22 x 01 30 2014 13 14 11 Trig ll Knisja St Julian s Malta 35 9216147 14 491731 13 S amp S 01 30 2014 13 13 58 Trig ll Knisja St Julian s Malta 35 9214638 14 4918157 23 S amp S 01 30 2014 13 13
55. r iPhone or iPad http www mobiledevicemanager com fags removing mdm profile from iphone IOS Client Limitations e Tracking via Mobile Networks is currently not supported Remote Lock and Remote Wipe via SMS is not currently supported Cannot remove applications that were installed by the user before the user installed 3CX MDM on the iOS device Install app via setup uploaded to the MDM Server is not currently supported Cannot Force an Alphabetic password Cannot change network settings configured by phone user Cannot automatically update server when the user changes the configured networks on the phone The Windows Device Client Enrolling Windows Devices To manage Windows 7 8 laptops follow the below process 1 ie Point your Windows laptop default browser to the Enrol portal URL hitps admin mobiledevicemanager com enroll Specify the MDM account name and click Enrol Click Enrol this Device in the invitation email to skip steps 1 and 2 Click the download link to download the 3CX MDM Client app Double click on the downloaded file to start the installation on your laptop Select the installation folder that you want to install the agent to and then press Next and further Install The file installation will begin and the necessary files for your Mobile Device Manager agent to start will be installed on your machine Press Finish at the next screen to complete the setup Go back to the Enrol
56. rator section shows the mobile device s Phone Number its IP Address how it is connected to the Current Network the telecom operator and its Mobile Network Type the IMEI number the SIM Serial number and whether data roaming is allowed and enabled AF Map into ES Applications g Location History Call History Operating System Device Administrator Enabled Version 43 Allow installation of apps from sources other than Play Store Enabled GPS Tracking Disabled Network Tracking Enabled The Operating System section shows whether the Device Administrator is enabled on the device the OS version that is installed on the device whether the agent will allow installation of non market apps whether GPS tracking is active and whether Network tracking is active Gea Map info EE Applications ssh Location History EP Call History MDM Client Name samsung SM N9005 Username sbi 3cx com Registered On February 13 2014 14 44 45 Agent Version 0 591 The MDM Client section shows the name of the device the user name that is associated with the device the date that the device was registered on MDM and the version of the MDM agent that is running on the device Applications Tab fed Map into E applications Location History Call History Data Usage E Policy wi Fi N Email Exchange Remote Control s Add Application v Remove Application Refresh B Hide Pre installed apps E From APK file Package Version Status F
57. rom Google Play From Repository vuenmnuncewreerer none System 12 com tcx sipphone12 120053 Installed User AirClic MP org microemu android com airclic j2me application Main 0 Installed User AquaMail org kman MDMAquaMail 2100414 Installed User CE 3 4 5 6 7 25 items per page 1 25 of 167 items The Applications tab shows all the installed apps on the device and with regards to Android based devices allows you to install apps via Google Play from your App repository or by specifying an APK file directly Furthermore for iOS based devices you may select to install apps from the app store and also from your app repository You can also remove apps from here The screenshot above shows apps installed by the user Installed User as well as apps that are pre installed by the manufacturer and several other statuses as described below You can hide the pre installed apps by clicking Hide Pre installed Apps and further show pre installed apps by clicking Show Pre installed apps Note You cannot uninstall the applications that are pre installed on your device by the manufacturer Location History Tab fed Map O ino E applications 38 Location History Call History Data Usage Policy F wii X Email Exchange 8 Remote Control X gt Exporttocsv Delete f Hide Map Fullscreen DateTime Address Latitude Y Longitude Accuracy meters Provider x 4 N O Birdseye 01 30 20
58. s Application Management Introduction Mobile Device Manager allows you to manage applications installed on your mobile devices You can review installed applications on each mobile device push out applications onto the phone as well as de install applications with a few mouse clicks Application management can be done for an individual device for a group of devices or for ALL mobile devices managed by you Deploying Apps You can deploy apps to individual mobile devices or to groups of mobile devices 1 To deploy an app to a single mobile phone select the device and go to the Applications tab 2 To deploy an app to a group of mobile devices go to the Group Policies node select the group and go to the Applications tab 3 Now select the App from Google Play the Apple App Store Add from Repository or select the actual application file APK Removing Apps You can remove apps from individual mobile devices or groups of devices as follows 1 To remove an app from a single mobile phone select the device and go to the Applications tab 2 To remove an app from a group of mobile devices go to the Group Policies node select the group and go to the Applications tab 3 Click Remove Application to have the application removed App Repository W Remove Application E Hide Pre installed apps Mame Application Id Installed On O05 3CX CRM Integration O27 4680473811417 05eclhbdbeStlbiddetodToT4 1 devices az
59. s a pop up immediately Notification Vibration The phone will vibrate wnen a message is received Notification Sound A notification sound will be played when a message is received Map Mode When sending directions with messages this will show the option as either a traffic or a satellite image Restrictions Restrictions Encrypt storage Device PIN or Password recommended Decryption might not be allowed on some devices Some devices might require a complete data wipe of device to encrypt decypt Android 3 0 onwards Disable camera Android 4 0 onwards e Encrypt Storage This option encrypts the information on your devices note that decryption might not be allowed on some devices and that a complete data wipe might be required to decrypt encrypt use with caution e Disable Camera Disables the cameras of the devices in the group Policies for iOS Devices In this tab you can define settings that should be applied to all iOS based devices in the group such as Administrator Settings Administrator Settings Allow user to change MDM account Allow user to disconnect Allow user to view sent messages The administrator options are similar to the Policy Options for Android phones e Allow User to Change MDM Account This option allows a user to logoff and logon to another MDM account This option is turned off by default and only recommended for testing purposes Allow User to Disconnect This allows a user to logoff from the MDM s
60. s app allowing them to easily navigate to it Send Text Messages Notification Message Notification What is your current status In order to send a text message to the device you have to do this 1 Go to the Devices node and select the device that you want to message 2 Click the Messaging option located to the middle of the top bar above the device list and select Notification 3 Type your message in the notification field dialogue box shown in the Image above 4 Press Send to send your message to the device Send Web URL Messages Web URL Message Web URL http www mobiledevicemanager co mi send Cancel Select the Send Web URL option to push out a web page to selected devices by according to the next steps 1 Click Send Web URL 2 Enter a URL into the Web URL text field ex http Awww mobiledevicemanager com 3 Click Send to send the URL message to the selected device devices Alerts Introduction Re Configure Alerts Delete Dste Alert Type Device Name Username Last device updste os 02 01 2014 15 04 28 Device Offline samsung SM N9005 jga MDM com 02 11 2014 18 05 02 01 31 2014 15 52 27 Device Offline 3c s iPhone Anonymous 01 30 2014 15 49 18 01 30 2014 15 50 14 Device Administrator Disabled 3cr s iPhone Anonymous 01 30 2014 15 49 18 01 30 2014 13 24 34 Tracking Provider Disabled samsung SM N9005 jga MDM com 02 11 2014 18 05 02 01 30 2014 10
61. selected device within the Devices node using the Wi Fi tab you can push out new Wi Fi Networks to the group of Devices To specify a Wi Fi network for a device 1 Select the device that you want to push your Wi Fi settings on from the Devices node 2 Click on the Wi Fi tab 3 Click Add Network 4 Fill in the Wi Fi network details 5 Security Type Wi Fi Protected Access WPA Wired Equivalent Privacy WEP or Open no security 6 Network Name Your Wi Fi SSID 7 Password Password to log in to your Wi Fi network 8 Whether the network is hidden or not After you select your settings press Add to push the Wi Fi settings to your mobile device Editing a Wi Fi Network If you want to edit and change the configuration of a Wi Fi network on a device then 1 Select the Devices node 2 Click on the Wi Fi tab and select the network that you want to edit Wi Fi Security Type WPA WPA2 Network Name iDroid Password Hidden Network 3 Click the Edit Network button and make your changes 4 Press Save to save your configuration Deleting Wi Fi Networks If an employee leaves the company it is important to remove access to the company Wi Fi network To remove the Wi Fi configuration from a User s device 1 Select the device that of which you want to remove the Wi Fi network from the Devices node 2 Click on the Wi Fi tab Network a Are you sure you want to delete
62. ser account and do not use the Windows installer The current user password cannot be checked against the Password Policy for compliance despite the fact that the New Policy Applied message is shown to the user Password Policies cannot be applied if the device is connected to an Active Directory Whitelists and Blacklists are currently not supported Remote Application Deployment is currently not supported Device Management Introduction The main screen in Mobile Device Manager is the Devices screen which shows all registered mobile devices their status and their configuration options CX Mobile Device Manager Account Name Last login February 11 2014 11 57 13 Add Device Q Update A Assign to Group X Messaging a Lock p Unlock Wn Vipe Delete ov Uninstall Client Dashboard Status r Device Name Group r Username Phone Number Version LastUpdated Y Last Push Senty fy Devices Pending Approval con samsung SM N9005 Marketing j9 MDM com 356 4624525464 02 11 2014 15 NIA we Group Policies w Croup e 30 s iPad Sales mp mdm com 356 79626063 Pi BQ 704 02 11 2014 15 NIA 4 Messages a Sean PC Technical Support Sean PC Sean a SOP Windo 02 11 2014 15 NIA s Users 8 HUAWEI Vodafone 858 Default wg mdm com 356 894369823 S 221 02 11 2014 15 NIA Alerts items per page 1 5 of 5 items g3 App Management p E A g l E ou Ann V As Map nio EZ Applications S38 Location History amp
63. te applications and have access to or store confidential corporate data As mobile devices are used by more and more staff it is imperative that these devices are managed and controlled Benefits 4 Mobile Device Manager Account Name Lastlogin February 11 2014 11 24 35 Add Device QD Update A Assign to Group v X Messaging v Lock Unlock Wipe Delete R Uninstall Client Dashboard o m g Devices Status Device Name Y Group Y Username Y Phone Number Vos amp Y Version Y LastUpdated Y LastPush Sent Op R i Sean PC Technical Support Sean PC Sean ag S amp P Windows7 02 11 2014 15 NIA ending Approva we Group Policies samsung SM N9005 Marketing jQ MDM com 356 4624525464 amp 43 02 11 2014 15 N A 4 Messages HUAWEI Vodafone 858 Default wg mdm com 356 894369823 Xa 221 02 11 2014 15 N A k Users amp sameuinna GT P74NN Mananemen t Ah MNM cam 25A A3AR9742294 amp 29 2 11 9144 15 NIA Alerts 25 wv items per page 1 5 of5 items gt SB App Management Map ino E Applications gs Location History lt Call History BeDataUsage H Poiy wifi M Email Exchange Remote Control gt Sa System Get Current Location Fullscreen Resources PE eu iPhone 7 0 4 Bh Battery 9 94 3 le Address Vjal Portomaso San Giljan STJ Malta Majjistral Malta Registered On January 23 2014 09 45 56 Send a Message JUDIE 25 ith SSS Ne 2013 Nokia 20714 Microsof C orporafion Security
64. ted column For example the phone number column accepts numbers brackets and the symbol Further apply the following conditions to the value entered and click Filter to apply e Contains e Is Equal to e Starts with e Ends with Show tems with value that Between And Fiter Clear The above filter contains two text fields to manually enter a date and time range or alternatively click the calendar and time buttons to select a date and time and further apply filtering on the selected range as per the below conditions e Between e After e Before e Is equal to Note You may also enter a single value within the topmost textbox date and time and further filter using the above conditions Show tems with value that Is equal to a m ml Is egual to Fitter Clear The above filter contains two text boxes which allow you to define a range to filter within based on the data type accepted by the column and further apply filtering on the entered value as per the below conditions Is equal to Is not equal to Is greater than or equal to Is greater than Is less than or equal to Is less than Note You may also enter a single value within the topmost textbox accepted data type and further filter using the above conditions Group Policies Introduction To be able to manage a large number of mobile devices Mobile Device Manager incorporates the ability to set policies to groups of mobile devices You can config
65. the selected item s e Yes No 3 Scroll through the network list and select the Wi Fi network that you want to delete from the device Click on Delete 4 Confirm whether you want to delete the network in the dialog that appears Press Yes to confirm Managing Wi Fi Networks using Group Policies MDM is also able to manage Wi Fi networks by using Group Policies This makes it easy to deploy Wi Fi configurations to multiple devices at the same time as well as editing and removing them simultaneously if the need arises If for example you decide to change the password for the company Wi Fi network you now can edit and configure the Wi Fi settings of the company policy to reflect and deploy the change on all the group devices instead of doing for every device one by one from the Devices node Adding a Wi Fi Network to Multiple Devices To add a Wi Fi network to a device group 1 Click on Group Policies 2 Select the group that you want to deploy the Wi Fi configuration on and click on the Wi Fi tab Wi Fi Security Type WPAIWPA2 Network Name Marketing Wi Fi Password Hidden Network 3 Press Add Network and fill in the network details Security type Network Name Password and whether it is a hidden network or not 4 Press Add to push out the configuration to your devices 5 Press OK after the confirmation message appears Editing a Wi Fi Network for Multiple Devices To edit a
66. tion allows a user to logoff and logon to another MDM account This option is turned off by default and only recommended for testing purposes e Allow user to log off This allows a user to logoff from the MDM server Should only be used for testing purposes e Allow user to exit client Allows a user to close the MDM client Only to be used for testing purposes e Allow user to view sent messages Shows the messages sent and received via MDM on the user s phone e Show Status Icon This option will show the status icon as connected or disconnected on the user s phone Mainly to be used for testing purposes Device History Settings Dewice History Settings Save tracking history Wiewasble from Location History tab Save call history Viewable from the Call History tab e Save tracking history Saves the tracking history of the devices in the group e Save call history Saves the call history of the devices in the group Password Settings Password policy Password policy An alphanumeric password reg v Android 2 2 onwards This section allows you to alter the Password Policy settings You can select No password policy enforced Password required Any At least a numeric password required At least an alphabetic password required An alphanumeric password required Location Provider Settings Location Provider Settings Location update interval 15 1 1440 minutes Update every X minutes Minimum location
67. to csv amp Delete Q Refresh Date Y Phone Number Y Call Type Y Duration T 02 10 2014 16 35 28 356 7930 Incoming 0 Hr s 0 Min s 24 02 10 2014 15 18 59 356 7928 Incoming 0 Hr s 0 Min s 48 02 10 2014 15 11 10 356 7928 Outgoing OHr s 1 Min s 8 S 02 10 2014 14 38 43 356 7928 Outgoing 0 Hr s 0 Mins 13 J 02 10 2014 13 14 56 356 9897 Outgoing OHr s 1 Min s 1 S 02 10 2014 13 12 11 356 7928 Outgoing 0 Hr s 2 Min s 2 S 5 02 10 2014 11 52 23 356 7920 Outgoing 0 Hr s 1 Min s 50 02 10 2014 11 51 37 356 7920 Missed OHr s 0 Min s 0S 02 10 2014 11 22 01 356 9943 Missed 0 Hr s 0 Min s 0S 02 10 2014 02 33 58 356 9897 Incoming 0 Hr s 0 Min s 28 02 10 2014 02 22 33 356 9897 Incoming 0 Hr s 6 Min s 38 5 02 10 2014 00 17 31 356 7938 Outgoing 0 Hr s 0 Min s 0S 23 45 6 78 9 0 33 25 items per page 1 25 of 269 items The Call history tab shows all calls made on the device You can export the data to CSV for further analysis in another application Note This tab is not available for iOS based devices Data Usage ted Map oO Info Ez applications SA Location History B call History Be Data Usage E Policy F Wi Fi N Email Exchange f Remote Control X gt Exporttocsv Delete All CY Refresh Date Mobile data sent MB Y Mobile data received MB Gr Mobile data total MB Y Wi Fi data sent MB Y Wi Fi datareceived MB Wi Fi data tot
68. to the File Manager the following functions are available to the user Remote Shell This allows you to use commands to access the Android s OS inner workings The terminal uses unix like commands and is especially useful for developers programmers as it allows you to fix android devices remotely push pulls applications onto a phone configure directory access and anything in between System Logs Allows you to view the device system logs The Android OS uses a logging system that keeps a record of what actions the Android OS and the applications are doing on your device or on other devices Very useful for debugging or tracing the source of problems Device Info Provides real time information about the status of your Android smartphone including its IP Address Battery charge and status Memory status Network Connectivity details and type Operator details and sim serial numbers and phone sensor information Contacts Provides a method of remotely administering your device contacts allowing you to review filter remove and edit already existing contacts or push a new contact to the device altogether Clipboard Review text currently set in the Android device clipboard and further alter this text or input new text altogether Messages and Directions Introduction Mobile Device Manager includes a messaging functionality that allows messages to be sent to all devices to a group of devices or just to a particular device Send Dir
69. ts are currently available in Mobile Device Manager and are configurable by the MDM administrator e SMS Command Failed Sent when sending a lock or wipe via SMS fails due to incorrect phone number or a network provider which is not supported Client Locked Sent when a client lock command is completed Client Wiped Sent just before the device executes a wipe Application Control Violation Sent when a user installs an application which is blacklisted or an application which is not whitelisted according to the policy specified by the group e MDM Agent Uninstalled iPhone only Sent when the MDM app is uninstalled Device Administrator Disabled Sent when the user disables device administrator on Android or when the user uninstalls the Configuration profile on iPhone Tracking Provider Disabled Sent when the user disables location tracking Device Offline Sent when a device is offline for more than x hours Mobile data usage limit reached Sent when the specified amount of data per month limitation is exceeded System Node Advanced Settings Introduction The System node includes all settings relating to your account Administrators You can configure multiple administrators for your account that are able to manage your mobile devices All administrator actions are logged and the audit trail can be viewed from the Auditing node To add new administrators to your account press the New Administrator button and fill in
70. ucted a survey which showed that 42 5 of companies in the UK spent up to 5 hours each day manually managing mobile devices 14 of these companies spend one working day per week managing their devices ComputerWorld stated that a recent study revealed that two out of three companies are struggling in terms of not only defining but enforcing IT and business policies around mobile devices The study also showed that 28 of companies surveyed reported a data breach because of a mobile device The conclusion is that mobile device management is the best way to centrally secure and manage mobile devices Editions Available 3CX Mobile Device Manager is available as either a hosted or an on premise edition Hosted Cloud 3CX Mobile Device Manager is available in a hosted edition which allows you to manage your devices in the cloud You can either pay your subscription fee yearly or every six months based on the number of devices that you are managing This includes support maintenance and system upgrades The hosted cloud edition offers Scalability support from 5 to 5000 devices Fully redundant data centers High availability HA Easy to deploy No significant investment All software maintenance is handled by 3CX On Premise 3CX Mobile Device Manager can be deployed managed and maintained completely on premise as well You can choose to use dedicated or virtualized hardware or install it together with other enterprise apps You
71. ure different policies for each group of devices and this will be automatically applied to each device assigned to the group In addition you Can override a group policy for a particular device Default Group By default all devices are assigned to the Default Group and the default group policy is applied The default group policy will also push out the AquaMail for MDM app so that you can control email settings on Android Devices Once you assign a device to another group that you have created the default policies will no longer apply Grouping Mobile Devices The first step is to group your mobile devices for example by department To group your mobile devices 1 From the Devices node select the devices you wish to group 2 Click Assign to Group Select whether you want to assign the devices to an existing or a New Group 3 The devices are now grouped and they will show up as a group under the Group Policies node 4 You can select the group from the Group Policies node Any changes and settings that you make will be applied to the entire group Policies for Android Devices In this tab you can define settings that should be applied to all Android phones in the group such as Administrator Settings Administrator Settings Allow user to change MDM account a Allow user to log off Y Allow user to exit dient Y Allow user to view sent messages Y Show Status Icon e Allow user to change MDM account This op
72. ving the application Press OK at the confirmation dialog 10 3CX MDM will be removed from your Android device ol ae amp IS The Apple iOS Client Enrolling iOS Devices To manage iOS Devices such as an iPhone iPad or iPod follow the Enrol process to install and configure the iOS MDM client and related profiles 1 Make sure you have obtained an Apple Push Certificate Follow this link for detailed information on how to do this http Awww mobiledevicemanager com Faqs Configure apple certificate 2 Install the 3CX MDM agent app by following the Enrol process For more information on how to do that see here http www mobiledevicemanager com fags enroll manage iphone 3 Point your iOS device browser to the Enrol portal URL https admin mobiledevicemanager com enroll 4 Specify the MDM account name and tap Enrol Click Enrol this Device in the invitation email to skip steps 3 and 4 5 Tap Install Profile and approve the installation of the MDM profile 6 Enable location tracking from iPhone Settings gt Privacy gt Location Services 7 Approve the phone from the 3CX MDM portal Skip this step if enrolled from the invitation email link 8 Once approved accept the installation of the 3CX MDM iOS client which appears on the device 9 Assign a user to iPhone not required if enrolled from the email invitation link This can be done by creating a user in the users node and then assig
73. will retain full control of the data being collected For more information see chapter Installing 3CX MDM On Premise On Premise customers purchase a perpetual software server license based on the number of devices being managed The perpetual software license includes one year of software updates After the first year you can purchase maintenance which ensures you continue to get free updates for the software Getting Started Introduction To get started with 3CX Mobile Device Manager you will need to sign up online invite users to install the mobile device clients and after installing the clients you will be able to manage these devices online Additional steps are required to manage iOS devices Sign Up for Your Account The first step is to get an account 1 Go to http Awww mobiledevicemanager com signup 2 Specify an account name You will use this account name to enrol mobile devices and to log in to the 3CX MDM portal Specify your name and email Specify a password to login to the portal Enter the CAPTCHA and click submit Activate your account by clicking on the link included in the welcome email sent to you You can now logon to the portal at http admin mobiledevicemanager com by specifying your account name email and password ee Ol Apple iOS Users Note Before you can manage Apple iOS devices you must obtain an Apple PUSH cert To do this follow this guide http Awww mobiledevicemanager com fags c

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