E308/616 Commander manual
Contents
1. 7 3 System Enhancement 74 Storina Abbreviated Dial Numbers For security reasons these instructions are provided on the perforated page at the back of this User Guide Page A4 7 1 Getting to Know Your Commander Page A4 9 Tvpes of Handsets On hook Commander E308 and E616 key stations are available with two types of handsets on hook or handsfree On hook stations in addition to providing normal telephone facilities permit calls to be initiated without lifting the handset Handsfree Optional handsfree stations provide all of the facilities of on hook stations as well as a microphone facility which permits calls to be initiated and answered without lifting the handset This guide concentrates on describing the operation of the on hook station Explanation of the operation of the handsfree station can be found on page 6 6 Page l 1 Page A4 11 pm ma _ The Keystation CO HANDSET PAGE To make announcements DIAL through the speakers SPEAKER ofallstations 4 DIRECTORY LABEL REDIAL 49 MEMORY To store and access frequently called numbers G3 SPKR Handsfree model To activate the speaker and microphone so that calls can be made and CONF answered without lifting Tolist line and To automatically bid alae deeg the handset and intercom redial the last On hi f fi ies includi n hook mode2. you can change to tone signalling to access services such as telephone banking and personal remote paging To do this o Access the desired service o Dial to change from decadlc to tone signalling o Dial the numbers required by the service o Complete your transaction o Replace the handset Decadic signaling automatically resumes on the next call Background Music If your system has access to music from an external source this music can be played through your statlon speaker when your station is idle To Initiate or cancel the background music e Press HOLD without lifting the handset Note background music is automatically cancelled if the handset is lifted or a call received Page 6 3 Page A4 57 Call Forwarding This facility allows intercom calls to be redirected to another station Initiating To initiate call forwarding o Dial without lifting the handset e Dial 11 e Dial the station number to which you wish to forward your calls o Dial again ki The SPKR lamp flashes rapidly while the station is idle Intercom calls to your station are forwarded to the designated station Note you can make intercom or outside calls from your station while call forwarding is activated Cancelling To cancel call forwarding from your station e Dial without lifting the handset o Dial 11 e Dial your own station number o Dial again Page 6 4 Page Ad 58
3. be be a Do Not Disturb DND This facility allows you to programme your station to block all audible signals from incoming calls Initiating To initiate Do Not Disturb o Press DND without lifting the handset The DND lamp glows steadily at your station All audible signals from incoming calls are blocked at your station pa Stations calling your station hear a busy tone To answer an outside call while Do Not Disturb is activated e Lii the handset o Press the appropriate rapidly flashing LINE The LINE lamp glows steadily at all stations o Replace the handset when you have completed the call The LINE lamp extinguishes Do Not Disturb resumes Note the Do Not Disturb facility is not available at Station 21 Page 6 5 Page Ad 59 Page A4 60 Cancelling To cancel Do Not Disturb o Press DND again without lifting the handset The DND lamp extinguishes Audible signals from incoming calls will be heard at your station Executive Secretarv A maximum of eight pairs of stations can be programmed at installation as Executive Secretary pairs When Do Not Disturb is activated at an executive station intercom calls to that station are automatically forwarded to the secretary station and all audible signals are blocked Note a particular station can belong to one Executive Secretary pair only Forwarding intercom calls from an executive station To forward intercom calls
4. handset and the speakers of all idle stations o Make the announcement o Replace the handset Page 5 1 Page A4 47 Page A4 48 Meet me page To request a specific person to contact the originator of a page immediately after an announcement o Lift the handset Press PAGE Make the announcement specifying the person Press PAGE again Leave the handset off hook Music is heard The paged person dials 12 to automatically connect to your station External page if available To make an lt announcement through an external public address system connected to the telephone system ep the handset o Dial 14 o Hear the confirmation tone Make the announcement Replace the handset Page 5 2 ES Conference Calls CONF Conference calls can be conducted with a maximum of five parties including one or two outside lines Establishing a conference call To set up a conference call a Estabiish an outside or intercom call o Ask the party to wait o Press CONF The CONF lamp glows steadily at your station The party is placed on hold and hears music o Hear the conference tone You may now add further outside patties or stations Page 5 3 Page A4 49 Adding an outside party To add an outside patty e Press a free LINE The selected LINE lamp glows steadily at all stations e Dial the new Party e Ask the new patty to watt o Press CONF The new p
5. up to 90 abbreviated dial numbers in the system These numbers can be accessed from any station by dialling appropriate two digit memory codes In order to avoid misuse of this facility It Is recommended that this page be stored separately from the remainder of the System User Guide Note for abbreviated dialllng procedures see page 3 10 To store an abbreviated dial number at any station e Dial without lifting the handset o Dial1234 e Press REDIAL o Hear the confirmation tone e Press MEMORY o Dial a memory code from 10 to 99 e Hear the confirmation tone e Dial the telephone number to be stored Note a maximum of 30 digits can be programmed for each telephone number e Press TRANS to enter the data e Hear the confirmation tone again Note if you enter incorrect data your station will emit an error tone Page A4 71 Page A4 72 To add further abbreviated dial numbers o Dial another memory code or press PAGE to move to the next sequential memory code o Hear the confirmation tone o Complete the changes When you have finished entering data o Press MEMORY o Press If a three second pause is required while programming for example with PABX extensions o Press HOLD when appropriate
6. 9 Outside Calls Ringing at your station To answer an outside call ringing at your station o Hear the normal ring signal o Li the handset Ringing at another station To answer an outside call ringing at another station o Hear the normal ring signal o Lii the handset e Press the appropriate rapidly flashing LINE OR o Dial 11 Page 2 2 Page A4 20 Door Station Calls Ringing at your station To answer a call from the door station ringing at your station o Hear the door station chime o Lii the handset Ringing at another station Lars To answer a call from the door station ringing at another station o Hear the door station chime o Li the handset o Dal 13 Page 2 3 Page Ad 21 3 Making Calls Page A4 23 Intercom Calls Off hook dialling To make an intercom call with the handset off hook o Lii the handset o Dial the required station number 21 28 for E308 2136 for E616 e Speak when the called party answers Page 3 1 Page A4 25 On hook dialling SPKR initiating on hook dialling To initiate an intercom call using the on hook facility o Press SPKR without lifting the handset The SPKR lamp glows steadily at your station o Dial the required station number 21 28 for E308 21 36 for E616 o Li the handset to speak when the called party answers The SPKR lamp extinguishes Cancelling on hook G
7. Appendix Four Commander E308 616 System User Guide Congratulations on selecting a Telecom Commander Small Business Telephone System Your Commander system offers a wide range of features specifically designed to improve your business efficiency To obtain the maximum return on your investment p ease read this User Guide carefully It provides detailed step by step instructions for operating the Commander E308 and E616 Systems _ As a support to this User Guide a Quick Reference Card has been provided separately with each key station Page A4 1 Table of Contents 1 Getting to Know Your Commander Types of Handsets D The Keystation 1 2 Visual Signals M Mw Rd 1 3 Audible Signals 4 1 1 14 Service Tones EEN 14 Access Barring NN an mara 1 5 2 Answering Calls Intercom Cas 2 1 Outside els 2 2 Door Station Calls 2 2 Page A4 3 3 Makinq Calls EE Ott hook dialling 3 1 On hook dialling SPKR 3 2 Intercom call back 3 3 Outside Calls oair eed ada LANG rd due Are deht 3 4 Ott hook dialling 3 4 On hook dialling SPKR 3 5 Last number redial REDIAL 3 6 Reserving an outside line 3 8 Abbreviated diallin
8. alling To cancel a call made with the on hook facility if the called patty is busy or does not answer Press SPKR The SPKR lamp extinguishes Page 3 2 Page A4 26 EH Intercom call back If a called station is busy the system automatically calls you back when the station becomes free Initiating a call back To initiate an intercom call back e Lift the handset or press SPKR e Dial a station number e Hear the busy tone for five seconds e Hear the confirmation tone o Replace the handset Your station rings when the busy station becomes free o Lift the handset o Speak when the called party answers Note if you do not answer the call back within ten seconds the call is automatically cancelled Page 3 3 Page A4 27 Cancelling a call back To cancel an intercom call back o Lii the handset e Dial the number of the called station again o Replace the handset within five seconds Outside Calls Off hook dialling To make an outside call with the handset off hook o Lii the handset o Press a free LINE The selected LINE lamp glows steadily at all stations Hear the dial tone Note if you select a line that your station cannot access or a line that is not equipped you hear the not in use tone o Dial the required number o Speak when the called party answers Page 3 4 Page A4 28 Note Line Skipping While connected to a line you can select oth
9. andset within five seconds Page 3 9 Page A4 33 Page A4 34 Abbreviated dialing MEMORY Page 3 10 This facility allows ail stations to access 90 abbreviated dial numbers previously stored in the system Note for abbreviated dial number storing procedures see the perforated sheet at the back of this User Guide To dial a stored number o Lift the handset o Press a free LINE The LINE lamp glows steadily at all stations Hear the dial tone e Press MEMORY o Dial the memory code from within the range 10 99 which corresponds to the number you wish to dial The stored number is dialled automatically Note you can also initiate abbreviated diaiiing using the on hook facility Note Chain Diaiiing You can dial a telephone number by lifting the handset selecting a free line and diaiiing the number using the key pad and the abbreviated dial facility in any combination Door Station Calls To call the door station o Lift the handset o Dial 13 o Speak when someone at the door station answers Page 3 11 Page A4 35 4 Holding and Transferring Calls Page A4 37 Holding Calls HOLD Any outside call can be placed on common or exclusive hold Common hold Calls on common hold can be retrieved at any station To place an outside call on common hold o Ask the outside patty to wait o Press HOLD Your HOLD lamp glows steadily The LINE la
10. ation after a pre programmed interval Unannounced transfer To transfer a call without announcing it e Ask the outside party to wait o Press TRANS The outside party is automatically placed on hold and hears music o Hear the transfer tone o Dial the required station number o Replace the handset The call is automatically transferred to the second station Page 4 5 Page A4 43 if the station you have transferred the call to does not answer within a predetermined period your station is recalled With internal page To transfer a call after a paging announcement o Ask the outside party to wait o Press PAGE Your HOLD lamp glows steadily The call is automatically placed on hold The DND lamp glows steadily at all idle stations Three bursts of tone are heard through the speakers of all idle stations e Announce the call o Replace the handset The call can be answered from any station by pressing the appropriate slowly flashing LINE Your HOLD lamp extinguishes when the call is answered Page 4 6 Page A4 44 5 Paging and Conference Calls Page Ad 45 Paging PAGE Announcements can be made through the speakers of ail idle stations and as an optional facility through an external public address system Internal page To make a general announcement to ail stations o Lift the handset o Press PAGE Three bursts of paging tone are heard through your
11. atty is placed on hold and hears music e Hear the conference tone e Press CONF again to begin the conference OR o Add further outside Parties or stations Note when_fiie Parties including the initiator are connected the conference begins automatically without your pressing CONF again Page 5 4 Page A4 50 if an intended new party is busy does not answer or does not wish to join the conference you can return to the conference parties To do so o Press the LINE of the intended new party The LINE lamp of the intended new party extinguishes Hear the conference tone again o Press CONF to return to the conference parties Adding a station To add a station o Dial the new station o Ask the person at the new station to wait o Press CONF The person at the new station is placed on hold and hears music o Hear the conference tone Press CONF again to begin the conference OR e Add further outside parties or stations Page 5 5 Page Ad 51 Note when five parties including the initiator are connected the conference begins automatically without your pressing CONF again if the person at the intended new station is busy does not answer or does not wish to join the conference you can return to the conference parties To do so o Press CONF o Hear the conference tone o Press CONF again to return to the conference parties Excluding an outside party wh
12. er lines directly without replacing the handset To terminate the call in progress and connect to a new line press another LINE On hook dialling SPKR Initiating on hook dialling To initiate an outside call using the on hook facility o Press a free LINE without lifting the handset The SPKR lamp glows steadily at your station The selected LINE lamp glows steadily at all stations o Hear the dial tone through the station speaker o Dial the required number e Lift the handset and speak when the called party answers The SPKR lamp extinguishes Page 3 5 Page A4 29 Page A4 30 Cancelling on hook dialling To cancel an outside call made with the on hook facility if the called party is busy or does not answer o Press the SPKR key The SPKR lamp extinguishes The selected LINE lamp extinguishes Last number rediai REDIAL Off hook To initiate automatic redialling of the last number dialled with the handset off hook e Lii the handset o Press a free LINE The selected LINE lamp glows steadily at all stations e Hear the dial tone o Press REDIAL The last number dialled is automatically redialled Page 3 6 On hook To initiate automatic redialling with the handset on hook e Press a free LINE without lifting the handset The SPKR lamp glows steadily at your station The selected LINE lamp glows steadily at all stations o Hear the dial tone through
13. from an executive station o Press DND without lifting the handset The OND lamp glows steadily at your station All incoming intercom calls will be forwarded to the programmed secretary station Page 6 6 Cancelling forwarding To cancel call forwarding from the executive station o Press DND again The DND lamp extinguishes Incoming intercom calls will be heard at your station Calling an associated executive or secretary To call your associated executive or secretary SS oLii the handset e Dial 6 e Speak when the called party answers Page 6 7 Page A4 61 Handsfree Operation SPKR Page 6 8 If your station possesses this optional facility you can make and answer calls without using the handset To make or answer a call handsfree e Press SPKR without lifting the handset The SPKR lamp glows steadily at your station o Make or answer the call To continue the call through the handset o Lift the handset The SPKR lamp extinguishes To return to handsfree mode o Press SPKR The SPKR lamp glows steadily at your station e Replace the handset To temporarily block the microphone during a handsfree conversation o Press DND The caller cannot hear you The DND lamp glows steadily at your station o Press DND again Communication is restored The DND lamp extinguishes Page A4 62 PABX Recall If your system is an extension of a PABX you ca
14. g MEMORY 3 10 Door Station Cales 5 aa 3 11 Page A4 4 4 Holding and Transferring Calls Holding Calls HOLD 4 Common hold 4 Exclusive hold 4 2 Retrieving from hold 4 3 Making an inquiry call 4 3 Transferring Calls TRANS 4 4 4 Announced transfer 4 4 Unannounced transfer 1 4 5 Wiih internal page 14 4 46 5 Paging and Conference Calls Paging PAGE pu Pa 5 Internal page 5 MeePme page 5 2 External page ii available 5 2 Conference Calls CONF o o a nannan 5 3 iii Page A4 5 6 Other Facilities Intercom Answer Mode 6 1 Station Off Hook Signal 6 2 Decadic to Tone Signalling 6 3 Background Music 6 3 Call Forwarding 4 6 4 Do Not Disturb DND 4 n 6 5 Executive Secretary 66 Handsfree Operation SPKR 6 8 PABX Recall ANS 6 9 Night Sen CE Naf A 6 9 iv Page A4 6 7 General Information Access Codes 7 Care of Your Commander 7 2 Service Problems
15. ile a conference is in progress To exclude an outside party o Press CONF o Press the LINE of the party to be excluded e Press CONF again to return to the other parties The LINE lamp of the excluded party extinguishes A person at a station who wishes to leave the conference should replace the handset Page 5 6 Page A4 52 6 Other Facilities Page A4 53 ECH Intercom Answer Mode To programme incoming intercom calls to be signalled by the intercom ring signal or by a burst of intercom ring signal followed by the caller s voice through the station speaker o Dial with the handset on hook o Hear the confirmation tone e Dial10 o Dial 0 or 1 0 for intercom ring signal only 1 for burst of Intercom ring signal followed by caller s voice Note the default value Is 0 o Dial again Note If a station is programmed for voice signalling the SPKR lamp flashes slowly while the station is idle Page 6 1 Page A4 55 Station Off Hook Signal To programme incoming Intercom calls to be signalled while another call Is In progress o Dial with the handset on hook Hear the confirmation tone e Dial 12 e Dial O or 1 0 for no off hook signal 1 for off hook signal Note the default value Is 0 o Dial again Page 6 2 Page A4 56 Decadic to Tone Signalling If your system Is programmed for decadic signalling
16. l numbers number dialled bre including Te pe ale the Das VOLUME CONTROL ide lines UNE ai PURGE lines initiated without lifting o access outside lines the handset TRANS E308 System Lines 1 3 Ap i 2 Do Not Disturb Totranster calla E616 System Lines 1 6 t block all Ge HOLD 1o another station ba Se all audible To place calls on hold signals for incoming intercom and MICROPHONE Outside calls Handsfree model only Page 7 2 Page A4 12 Visual Signals Lamp LINE CONF DND SPKR HOLD Lamp Status Off Slow flash Steady glow Rapid flash Steady glow Steady glow Rapid flash at station 21 only Steady glow Slow flash Rapid flash Steady glow Meaning Line free Line on hold Line busy Line ringing Conference in progress Do Not Disturb activated Executive Secretary call forwarding activated Night service activated On hook stations on hook dialling activated Handsfree stations handsfree facility activated Station programmed for voice signalling Call forwarding activated Hold activated Page l 3 Page A4 13 Page A4 14 Audible Signals Signal Normal ring Continuous short ring Three short bursts of ring repeated every 1 6 seconds Meaning Outside call Intercom call Intercom call back Door station call Normal ring for ten seconds Hold recall repeated every 90 seconds Short burst of ring Cal
17. l waiting Service Tones Tone Meaning Continuous tone System dial tone Long burst of tone repeated every 2 seconds Short burst of tone repeated every 2 5 seconds Slow repeating tone Fast repeating tone Intercom ring tone Error tone Not in use tone Busy tone Transfer tone Confirmation tone Conference tone Page I 4 Access Barrina During installation each station will be allocated one of five classes of call barring These classes are Class A Class B Class C Class D Class E Unrestricted access Local and STD access and permitted ISD codes if programmed Local call access and these permitted codes 000 Emergency 008 008 service prefix 009 Reserved for future service 013 Directory assistance 016 Radio paging prefix 019 Data service prefix Intercom calls and 000 only Intercom calls only Note if you dial a barred number your station will interrupt dialling and emit an error tone Press a free LINE to cancel the tone Page 1 5 Page A4 15 2 Answering Calls Page A4 17 Intercom Calls Ringing at your station To answer an intercom call ringing at your station e Hear the intercom ring signal e Lii the handset Ringing at another station To answer an intercom call ringing at another station e Hear the intercom ring signal at another station e Dit the handset at your station o Dial 11 Page 2 1 Page A4 1
18. mp flashes slowly at all stations The outside party hears music The hold confirmation tone will be heard for three seconds followed by the dial tone e The handset can be replaced Page 4 1 Page A4 39 Page A4 40 Exclusive hold Calls on exclusive hold can be retrieved only at the station where the call was placed on hold To place an outside call on exclusive hold e Ask the outside party to wait o Press HOLD o Press HOLD again while listening to the confirmation tone Your HOLD lamp glows steadily o Hear the dial tone Your LINE lamp flashes slowly The LINE lamp glows steadily at all other stations The outside party hears music o The handset can be replaced Page 4 2 Retrieving from hold To retrieve a call from common or exclusive hold o Press the appropriate slowly flashing LINE Note if a call on hold is not retrieved within 90 seconds a recall signal will alert the station where the call was placed on hold if a call on exclusive hold is not retrieved within 10 seconds of the recall signal the call reverts to common hold and can be answered at other stations Making an inquiry call To make an inquiry call while a call is on hold e Ask the outside party to watt o Press HOLD Your HOLD lamp glows steadily The LINE lamp flashes slowly at all stations The outside party hears music o Dial another station or make an outside call o Make your inquiry o P
19. n transfer calls to other stations on the PABX or access other PABX facilities To contact the host PABX while connected to a line o Press the LINE e Hear the PABX dial tone o Follow the instructions in your PABX user guide Night Service This facility transfers calls coming in after business hours to pre programmed stations To activate night service o Press DND at station 21 The DND lamp flashes rapidly at station 21 only To cancel night service e Press DND at station 21 The DND lamp extinguishes Page 6 9 Page A4 63 7 General Information Page A4 65 puna Access Codes CODE 6 14 21 28 21 36 On hook 10 On hook 11 FACILITY Call associated executive secretary Reserve outside line automatically Answer Intercom or outside call ringing at another station Answer a meet me page Call door station Answer door station call ringing at another station External page ii available Station numbers E308 Station numbers E616 Program Intercom answer mode Program call forwarding Page 7 1 Page A4 67 Page A4 68 Care of Your Commander Commander telephone systems are manufactured to meet the highest quality standards Follow these common sense guidelines to help maintain trouble free service o Handle your key station with care avoid dropping or knocking it o Avoid subjecting the equipment t
20. o temperature extremes or damp steamy Or greasy conditions o Never immerse the equipment in water Clean the surface with a slightly damp cloth Do not use detergents polishes or commercial cleaners e Do nottamper with your Commander in any way interference with its sensitive electrical components could render it unsafe to use Page 7 2 Service Problems Power failure To prevent loss of service during a power failure o A customer supplied battery backup facility can be connected to maintain full system operation OR o an optional facility of the system will automatically connect the first two outside lines to single line telephones lf neither of these facilities are connected no calls can be received or made In the event of a power failure the system will retain all programmed data for a minimum of 48 hours Other difficulties lf operating difficulties occur first determine if power is available If difficulties persist and your equipment is covered by a Telecom Maintenance Agreement call Service Difficulties 1100 Page 7 3 Page A4 69 Svstem Enhancement Page 7 4 If you require additional key stations or a larger system please contact your local Teiecom Representative or call the nearest Telecom Business Office listed in the information pages of the telephone directory Page A4 70 Storina Abbreviated Dial Numbers You can programme and store
21. ress the appropriate slowly flashing LINE to return to the held call The HOLD lamp extinguishes Page 4 3 Page A4 41 Page A4 42 Transferring Calls TRANS Page 4 4 Any outside call can be transferred to another station after announcement without announcement or by paging Announced transfer To transfer a call after announcing it o Ask the outside party to wait s Press TRANS The outside party is automatically placed on hold and hears music o Hear the transfer tone o Dial the required station number e Announce the call o Replace the handset The call is automatically transferred to the second station if the person at the station to which you wish to transfer the call does not want to accept it the call will automatically retum to you when the second station replaces the handset Note a three party call can be established by pressing TRANS again while talking to the second station if the station you wish to transfer the call to is busy you will hear no change from the transfer tone You can then return to the outside party or camp that is queue the call on the busy station To return to the outside party o Press TRANS To camp the call on the busy station o Hear the busy tone o Replace the handset The call waiting signal is heard through the speaker of the busy station If the station does not then become free the call will revert to the transferring st
22. the speaker o Press REDIAL The last number dialled is automatically redialled Note if the line used to dal the last number is available pressing a free LINE Is unnecessary The last number dialled is then automatically redialled on the last line used Page 3 7 Page Ad 31 Reserving an outside line A busy line can be reserved to make a call Reserving any available line To reserve any available outside line o Liithe handset o Dial 9 o Hear the busy tone for five seconds o Hear the confirmation tone e Replace the handset When a line becomes available your station is recalled Note if you do not answer the recall within ten seconds your reservation is cancelled To cancel your reservation o Lift the handset e Dial 9 o Replace the handset within five seconds Page 3 8 Page A4 32 Reserving a specific line To reserve a specific outside line e Lift the handset o Press the desired UNE that is busy and glowing The selected LINE lamp will continue to glow steadily at all stations e Hear the busy tone for five seconds o Hear the confirmation tone 0 Replace the handset When the line becomes available your station is recalled Note if you do not answer the recall within ten seconds your reservation is cancelled To cancel your reservation o Lift the handset o Press the reserved LINE The LINE lamp will continue to glow steadily at all stations e Replace the h
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