Kaseya Certification Portal
Contents
1. Edit certificate x Start Date 08 07 2010 Start Time 12 00 AM End Date 08 08 2010 End Tirne 12 00 AM 3 Edit the available appointment information Click the confirm schedule button 5 information dialog box will appear with the status of your request 6 1 2 5 Confirm available appointment 1 Double click the available appointment or right click the available appointment and select confirm from the context menu 2 Aconfirm available appointment dialog box will appear Confirm certificate x Would you like to confirm the appointment From Sat Jul 31 2010 00 00 00 GMT 0400 EST To Sun Aug 01 2010 00 00 00 GMT 0400 EST 3 Click the confirm schedule button 4 An information dialog box will appear with the status of your request 6 1 2 6 Available appointment information 1 Right click the available appointment and select info from the context menu 2 Adialog box will appear with extra information regarding the available appointment 6 1 2 7 Additional month features 6 1 3 Week amp Day view IT AUTOMATION CERTIFICATION PORTAL 26 IT Automation Certification Portal 9 00 12 00 AUTOMATION CERTIFICATION PORTAL 27 IT Automation Certification Portal Tuesday Aug 3 2010 Tuesday 8 3 12 00 7 00 nentoring AUTOMATION CERTIFICATION PORTAL 28 IT Automation Certification Portal Scheduled appointments2. button Note As a pilot participant you are expected to provide feedback to us as soon as you are done reviewing the training materials in each module This part will not take more than 5 to 10 seconds of your time Please do not forget to send us our feedback IT AUTOMATION CERTIFICATION PORTAL 15 IT Automation Certification Portal 16 3 0 Course Quota Note that you can access a course as long as you have some valid quota If all your quotas are expired you will need to request for more quota To go to the Quota Store you need to first click on ITA Portal link in the top left part of the page and click on Quota Store under the Main Menu X Scheduler Quota System W Site news Quota Store Certificate 3 1 Quota Store 3 1 1 Orders Manager 1 Click the Quota Store link from the Main Menu 2 Selectthe Orders Manager tab 3 Theorders you have requested will be displayed with their status Orders Manager Show entries OrdersNumber 2 Purchased Fulfillment State 2 Financial State 2 Total 2 A4da88e420568c 2011 04 15T 14 28 18 04 00 APPROVED NO PAYMENT 0 1 4437927218738 2011 01 19T20 40 02 05 00 APPROVED Showing 1 to 2 of 2 entries NO PAYMENT 0 3 1 2 Store 1 request for more quota click the Quota Store link from the Main Menu 2 Select the Store tab 3 The Quota Store Catalog list will be displayed 4 Choose the a
3. Week amp Day 6 1 3 1 Edit scheduled appointment 1 Select the edit button 2 The edit scheduled appointment dialog box will appear Edit virtual lab x Start Date 08 03 2010 Start Time 7 00 End Date 08 03 2010 End Time 19 00 AM p oe 3 Edit the appointment information 4 Click the confirm schedule button 5 information dialog box will appear with the status of your request 6 1 3 2 Cancel scheduled appointment 1 Select the delete button 2 delete scheduled appointment dialog box will appear Delete virtual lab x A This event will be permanently deleted and cannot be recovered Are you sure 3 Clickthe delete schedule button 4 Aninformation dialog box will appear with the status of your request 6 1 3 3 Scheduled appointment information 1 Select the information button 2 A dialog box will appear with extra information regarding the scheduled appointment AUTOMATION CERTIFICATION PORTAL 29 IT Automation Certification Portal E Available appointments Week amp Day 6 1 3 4 Confirm scheduled appointment 1 Selectthe confirm button 2 Aconfirm available appointment dialog box will appear Confirm certificate x Would you like to confirm the appointment From Mon Aug 02 2010 00 00 00 GMT 0400 EST To Tue Aug 03 2010 00 00 00 GMT 0400 EST 3 Click the confirm new schedule button 4 information dia
4. Connect System and Info Center We strongly recommend that you go through the modules in the order presented on the course Web page as the exercises may build on the previous ones You can go as fast and as slow as you may wish while reviewing the training materials for each module but you must NOT skip any module At the least you must complete the first step of each module see below for more information on the steps before moving to the next module After you feel confident about all these ten modules you can then take the certification test You will be among the first Kaseya users who will receive your Kaseya Certificate In the rest of this section we will explain the different sections of this course 2 1 Forums The forums are a method of communication for students to interact with other students and with the mentors Professors and administrators will also post course information and site announcements To view the course forums click the forums link on the course activities menu Subscribe to all forums Unsubscribe from all forums General forums News General news and 28 Yes announcements Questions amp FAQ 74 Yes Answers Suggestions Suggesting new 14 Yes functionality and requesting change Reportbugs Report bugs 26 Yes 2 1 1 Posta new discussion topic 1 Select a forum to post to and click the forum name link 2 list of forum entries will be displayed 3 Click the add new discussion topic
5. 1 view the quota information for your current period click the current period report tab Current Period Report All periods Report Current Period Report Course All 2 Percentage 100 Available 75 Used 50 Sort by tabe 2 25 9 Ascendant O Descendant IT AUTOMATION CERTIFICATION PORTAL 18 IT Automation Certification Portal E 3 2 2 All Periods Report 1 To view the quota information for all periods click the all periods report tab Current Period Report All periods Report All periods Report Course gt gt Credit Type 120 V Percentage 100 Available Used 80 Expired 60 40 BEEN Sort by Label 20 Ascendant O Descendant 0 IT AUTOMATION CERTIFICATION PORTAL 19 IT Automation Certification Portal 4 0 Certification Once you are done with all the core modules it is time to take the certification exam Note that you need a score of 90 or higher to receive a certificate Out of 100 points in the certification test 30 points belongs to theory and 70 points belongs to practice The following instructions are for certification 12 FINAL EXAM L1 Part I Theory Questions Part Il Practice Questions Virtual Lab gt Submit Answers for Final Exam Feedback 4 1 The Theory The theory portion of the exam is worth 30 points For this part you have to answer 30 multiple choice or True False questions in 30 m
6. 1 4 2 Edit scheduled appointment 1 Select the 2 edit button 2 The edit scheduled available appointment dialog box will appear Edit virtual lab Start Date 08 03 2010 Start Time 7 00 AM End Date 08 03 2010 End Tirne 3 00 AM 3 Edit the appointment information 4 Click the confirm schedule button 5 information dialog box will appear with the status of your request 6 1 4 3 Scheduled appointment information 1 Select the 9 information button 2 A dialog box will appear with extra information regarding the scheduled appointment Available appointments List Available appointments appear in a lighter shades From Sun August ist 2010 12 08 00 AM 29 Mon August 2nd 2010 12 08 00 gt Course Kaseya 2 Each available appointment has available actions confirm edit and information 6 1 4 4 Confirm available appointment 1 Select the Y confirm button 2 Aconfirm available appointment dialog box will appear Confirm certificate Would you like to confirm the appointment From Mon Aug 02 2010 00 00 00 GMT 0400 EST To Tue Aug 03 2010 00 00 00 GMT 0400 EST Click the confirm new schedule button An information dialog box will appear with the status of your request AUTOMATION CERTIFICATION PORTAL 32 IT Automation Certification Portal EM Schedule Appointment A 1 appointment s was scheduled 6 1 4 5 Edit available a
7. 12am August 3 2010 7am virtual lab August 3 2010 7am August 3 2010 Sam virtual lab From Tue August Jrd 2010 07 08 00 AM X 2 v To Tue August 3rd 2010 09 08 00 AM Course Kaseya 1 August 3 2010 Sam August 4 2010 12am virtual lab August 4 2010 12am August 5 2010 12am virtual lab August 4 2010 12am August 5 2010 12am certificate August 4 2010 12am August 5 2010 12am certificate August 4 2010 12am August 5 2010 12am mentoring August 5 2010 12am August 6 2010 12am virtual lab August 5 2010 12am August 6 2010 12am certificate August 5 2010 12am August 6 2010 12am certificate August S 2010 12am August 6 2010 12am mentoring August 6 2010 12am August 7 2010 12am virtual lab August 6 2010 12am August 7 2010 12am certificate Scheduled appointments List August 3 2010 7am August 3 2010 Sam virtual lab From Tue August 3rd 2010 07 08 00 AM X 2 v To Tue August 3rd 2010 09 08 00 AM Course Kaseya 1 6 1 4 1 Delete scheduled appointment 1 Selectthe X delete button 2 Thedelete scheduled appointment dialog box will appear This event will be permanently deleted and cannot be recovered Are you sure 3 Clickthe delete schedule button IT AUTOMATION CERTIFICATION PORTAL 31 IT Automation Certification Portal 4 information dialog box will appear with the status of your request 6
8. 5 Enter email address first and last name city and then select a country Other fields Timezone 05 00 US Eastern Company Name Website Skype ID Reason gt Select a timezone 7 Enter a state company name please do not forget to enter name of your company website skype ID and reason optional 8 Click the create my new account button 9 An email will be sent to the address provided It contains easy instructions to complete the registration Note Users will have to wait for a confirmation email and that it may take up to one day to confirm Note that you cannot login to the system until your account is confirmed 1 1 3 Editaccount user profile 1 Clickthe username link in the top right corner You are logged in as John Doe Logout English 2 The user profile page will appear IT AUTOMATION CERTIFICATION PORTAL 4 IT Automation Certification Portal 59 John Doe Profile Edit profile Forum posts Blog Country United States City town Miami Timezone GMT 05 00 US Eastern State Florida Skype ID N A Courses CIS 4431 IT Automation Spring 2011 First access Monday 31 January 2011 02 16 PM 80 days 7 hours Last access Friday 15 April 2011 06 11 PM 6 days 4 hours issword Messages Click the edit profile tab The edit user profile page will appear Update the user profile information Click the update profile
9. button QNT qe M 1 2 Logging In and Out 1 2 1 Login to the website 1 Tologin into the portal go to http ita portal cis fiu edu moodle login index php Returning to this web site Login here using your username and password Cookies must be enabled in your browser 3 Username johndoe Password Login y Forgotten your username or password Yes help me log in 2 Enter a user name and password 3 Click the login button 1 2 2 Logout of the website 1 To logout of the portal click the logout link in the top right corner You are logged in as John Doe Logout a English en 5 1 2 3 Forgot username or password 1 Goto the login page at http ita portal cis fiu edu moodle login index php Forgotten your username or password Yes help me log in 2 Click the Yes help me log in button IT AUTOMATION CERTIFICATION PORTAL 5 IT Automation Certification Portal e 3 Theforgot username or password page will appear Forgotten password Username Email address OK Y f Cancel 4 Enter a username or email address Click the ok button 6 Ifthecorrect username or email address was supplied then an email containing easy instructions to confirm and complete the password change will be sent to the email address on file 1 3 Course Enrollment 1 31 Enroll ina course 1 Select Kaseya 2 Basic Core Modules from the main courses pag
10. button 4 The new discussion topic page will appear IT AUTOMATION CERTIFICATION PORTAL 9 IT Automation Certification Portal 10 Your new discussion topic Subject Message 3 Format 3 Moodle auto format H4 Subscription Everyone is subscribed to this forum Attachment Max size 500KB Choose File No file chosen Post to forum There are required fields in this form marked 5 Entera subject 6 Entera message 7 Clickthe post to forum button 2 1 2 Setup forum digest 1 Select your name from the logged in as section You are logged in as John Doe Logout English 2 The user profile page will appear Select the edit profile tab 4 Under the general profile section select complete for the email digest type 9 Instead of receiving an email for each forum post you will now receive a daily digest 2 2 Modules The following is the typical layout of a sample module IT AUTOMATION CERTIFICATION PORTAL 10 IT Automation Certification Portal u 2 AGENTS L Step 1 Being Exposed B Introduction amp Background 9 Part 1 M Part 2 Part 3 Step 2 Getting Involved Introduction amp Background 9 Part1 Part2 B Part3 Step 3 Practice Makes Perfect Hands On Exercises Virtual Lab Mentor Schedule 5 Submit Report Step 4 Mastering the Concepts Concepts Quiz Feedback We have developed a four step reinforcement process tar
11. that you have not missed any thing you can go through the corresponding chapter scan it read it thoroughly or use it as a reference manual You will then be provided with a number of multiple choice and true false questions to evaluate your understanding of the concepts The questions will be randomly picked from a repository of questions more than 1000 questions have been developed so far IT AUTOMATION CERTIFICATION PORTAL 11 IT Automation Certification Portal 2 2 1 Start a virtual lab On Demand 1 Selectthe virtual lab link under step 3 2 The On Demand appointment confirmation page will appear According to our records you do not have a pre scheduled appointment at this time We encourage you to use the Scheduler system to pre schedule your appointments in the future By doing so the availability of resources for deploying your virtual environment will be guarateed If you wish to continue with an on demand request please note that your request will be processed in the order that it is received and it may take a while to be processed So please be patient and do not refresh or close this page in the meantime Also note that only if resources are available and only if you have enough quota your request will be processed successfully Would you like to send a request for an on demand appointment for the next 00 hours and 30 minutes Confirm Cancel 7 3 Enter the how long you would like you appointment to last i
12. zip file using the Submit Answers link shortly after you are done with your test e Once you are done with the exam please do not forget to click on the feedback link at the end of each module and in the Survey section and provide us with your feedback if you have not done so already It should not take much time e Also there are links for feedback for this exam and for your overall feedback Please do not miss those either e Finally the last link on the course page takes you to the testimony page I really appreciate if you could write a sentence or two and let us know what you think about this program in general We highly appreciate your feedback and your patience throughout this program Note Once again you must pass the exam with more than a 90 out of 100 points to receive a certificate IT AUTOMATION CERTIFICATION PORTAL 21 IT Automation Certification Portal ee 5 0 Surveys The following instructions are for the survey module 15 SURVEY L1 Overall Feedback 47 Please help us understand how well the online delivery of this course enabled you to learn 7 Please help us evaluate your attitudes towards thinking and learning Testimony 5 1 Overall Feedback 5 1 1 Provide feedback for the module 1 Select the overall feedback link 2 Click the attempt quiz now button 5 2 Testimonies 5 2 1 Provide feedback for the module 1 Select the testimony link 2 Click the attempt quiz now butto
13. Kaseya Certification Portal User Manual Special Edition for Kaseyans Kaseya 2 Core Certification Pilot Participants ABSTRACT IT Automation Certification Portal E Table of Contents 1 0 GETTING STARTED 3 1 1 REGISTRATION 3 1 2 LOGGING IN AND OUT 5 1 3 COURSE ENROLLMENT 6 1 4 COURSE QUOTA 8 2 0 EXPLORING A COURSE 9 2 1 FOUR STEP REINFORCEMENT LEARNING 9 2 2 FORUMS 9 2 3 MODULES 10 3 0 COURSE QUOTA 16 3 1 THE QUOTA SYSTEM 16 3 2 THE QUOTA STORE 18 4 0 CERTIFICATION 20 4 1 THE THEORY 20 4 2 THE PRACTICAL 20 5 0 SURVEYS 22 5 1 OVERALL FEEDBACK 22 5 2 TESTIMONIES 22 6 0 THE SCHEDULER TOOL 23 6 1 CALENDAR 23 SCHEDULED APPOINTMENTS MONTH 24 AVAILABLE APPOINTMENTS MONTH 23 SCHEDULED APPOINTMENTS WEEK amp DAY 29 AVAILABLE APPOINTMENTS WEEK amp DAY 30 SCHEDULED APPOINTMENTS LIST 31 AVAILABLE APPOINTMENTS LIST 32 IT AUTOMATION CERTIFICATION PORTAL 2 IT Automation Certification Portal User Documentation 1 0 Getting Started 1 1 Registration 1 1 1 Before you register In order to create a user account you need to have a Skype ID If you already have one you can Safely skip this part otherwise you need to create a Skype id by registering at this site http go skype com register 1 1 2 Create an new account on our portal 1 Tocreate anew account go to the login page at http ita portal cis fiu edu moodle login index php 2 Click the create new account button located in the bottom righ
14. e Note that when you successfully login you will see the main course page similar to the one below Course categories Miscellaneous gt IT Automation Courses gt Kaseya IT Automation Courses Kaseya Kaseya Basic Core Modules 9 gt CIS 4431 CIS 4431 Project IT Automation Spring 2011 CIS 4431 IT Automation Spring 2011 TT Search courses Go 2 The enrollment key page for the selected course will appear IT AUTOMATION CERTIFICATION PORTAL 6 IT Automation Certification Portal CIS 4431 IT Automation Spring 2011 Mentor Timothy Cruz Teacher Yu Li Teacher Travis McEwen Mentor Masoud Sadjadi Mentor Bobby Mentor Mentor Flavio Suguimitzu This course requires an enrolment key a one time password that you should have received from Admin Dr Masoud Sadjadi Vanessa Ramirez Masoud Sadjadi Request Enrolment Key Enrolment key Enrol me in this course Cancel If you do not have an enrolment key click the request enrolment key link Your request will be submitted to the administrator You need to wait until you receive an email with the enrollment key This may take up to one day Note Pilot participants may already be enrolled in the course by the system admin If this is not the case pilot participants can use 2011 as the enrollment key 3 Enterthe enrolment key and click the enroll me in this course button 4 Thestudent enrollment course page wil
15. est Note Depending on your familiarity with Kaseya core modules and your schedule in the following weeks please select the appropriate package and complete the order To expedite the process please forward the email that you receive after completing your order to sadjadi cs fiu edu Note Some pilot participants have already been assigned a 1 week or 3 week package by the system admin For those participants they do not need to request for more quota if they successfully pass the certification test within the designated period assigned to then Otherwise they would need to request for more quota following the process in the section 3 1 3 Shopping Cart 7 Select the Cart tab The shopping cart will be displayed Orders Manager 1 Cart Shopping Cart Price 2 Quantity 2 Subtotal Remove lt gt CIS4431 ExtraQuota VL 0 1 0 Remove Item Update Cart C Checkout 8 remove the quota request from the cart click the Remove Item button for the specific request IT AUTOMATION CERTIFICATION PORTAL 17 IT Automation Certification Portal 9 change the quantity of the quota request enter the quantity and click the Update Cart 10 To complete the order click the Checkout button 3 2 Quota System To explore the status of your remaining quota you can go to Quota System by clicking on Quota System under the Main Menu 3 2 1 Current Period Report
16. geting IT professionals We believe that this approach is very inviting and would engage IT professional at their own pace to learn about new concepts and best practices The following is a brief introduction to our Four Step Reinforcement Learning approach that we use for each Kaseya module Step 1 Being Exposed For this step we have developed a number of streaming videos that expose you to some of the most important functionalities in that module through some real world scenarios During this step you sit back and watch the videos with no interaction Step 2 Getting Involved For this step we have developed interactive simulated videos that invite you to play a more active role in your learning process The videos stop at different points and wait for your input mouse click entering username password filling out the different forms creating report etc Step 3 Practice Makes Perfect For this step we have developed virtual environments for you that include five dedicated virtual machines for every student in addition to a shared Kaseya server You can schedule your virtual labs At the time of your appointment your virtual environments will be ready for you to access it remotely and practice what you learned in the previous steps in a controlled environment In addition you can schedule mentoring sessions Step 4 Mastering the Concepts For this step we have developed a book for Kaseya one chapter per module To make sure
17. inutes These questions are randomly selected from a repository of many thousands of questions You have unlimited number of attempts for the theory part We suggest that you retake the theory part until you get the perfect score of 30 Securing 30 points of theory means that you only need 60 points out of 70 from the practical portion to be able to pass the test Here are some important notes e Unlimited number of attempts for theory part e Can be taken at any time during your training period e Only the highest grade will be considered e Each attempt has 30 questions and is limited to 30 minutes 4 2 The Practice The practice portion of the exam is worth 70 points Note that the practice part has limited number of attempts depending on the package that is assigned to you So please do NOT waste an attempt before you have gone through all the hands on exercises of all the modules and you feel very comfortable with the virtual labs For this part of your exam you will receive a list of tasks that evaluate your preparedness as a practitioner with respect to all the 10 core modules You have to perform these tasks in 2 hours Note that if there are no technical issues you should be able to finish these tasks in 60 to 75 minutes The extra time is provided to you in case the KServer is sluggish or there are some technical issues that you need to spend sometime to resolve them In any case you have to be done with your practical portion in 2 hou
18. l appear You are about to enrol yourself as a member of this course Are you sure you wish to do this f Yes No 5 Click the yes button 6 Kaseya 2 Basic Core Modules course page will appear IT AUTOMATION CERTIFICATION PORTAL 7 IT Automation Certification Portal fe 1 4 Course Quota For each course the quota is assigned to each user which is needed to view the course main page If you receive the following error message you must request quota from the quota store Go to the Quota Store Continue See 3 0 Course Quotas Note For pilot participants the appropriate quota typically 3 week long access to the portal might have already been assigned in that case those pilot participants have already been enrolled in this course and do not see the above message when they click on the course Note that you may also see the above message if you access the course after your quota is expired This means that you need to request for more quotas For this you would need to go to the Quota Store For more information about how to request for more quotas you would need to refer to Section 3 0 Course Quota IT AUTOMATION CERTIFICATION PORTAL 8 IT Automation Certification Portal 9 2 0 Exploring the Contents of the Course The Kaseya 2 Basic Core Modules course includes the ten 2 Basic Core Modules Agents Audit Remote Control Patch Management Monitoring Agent Procedures Ticketing Live
19. log box will appear with the status of your request Schedule Appointment x A 1 appointment s was scheduled 6 1 3 5 Edit scheduled appointment 1 Select the edit button 2 The edit available appointment dialog box will appear Edit certificate x Start Date 08 01 2010 Start Time 11 00 End Date 08 02 2010 End Time 12 00 AM 3 Editthe appointment information 4 Click the confirm schedule button 5 An information dialog box will appear with the status of your request 6 1 3 6 Available appointment information 1 Select the information button 2 Adialog box will appear with extra information regarding the available appointment IT AUTOMATION CERTIFICATION PORTAL 30 IT Automation Certification Portal 6 1 4 List view EI August 2010 Eccl 1 031 August 1 2010 12 August 2 2010 12 certificate August 1 2010 12am August 2 2010 12am certificate August 1 2010 12am August 2 2010 12am mentoring August 1 2010 12am August 2 2010 12am virtual lab August 2 2010 12am August 3 2010 12am certificate August 2 2010 12am August 3 2010 12am certificate August 2 2010 i2am August 3 2010 12am mentoring August 2 2010 12am August 3 2010 12am virtual lab August 3 2010 12am August 3 2010 7am certificate August 3 2010 12am August 3 2010 7am certificate August 3 2010 12am August 3 2010 7am mentoring August 3 2010
20. n AUTOMATION CERTIFICATION PORTAL 22 IT Automation Certification Portal E 6 0 The Scheduler Tool The scheduler tool allows user to manage appointments Click the scheduler link from the Main Menu Rl i FA Scheduler Quota System Site news Quota Store Certificate The scheduler currently has 1 tab used to manage the scheduler Calendar 6 1 Calendar 6 1 1 Using the filter options The filter options allow the user to view a selected number of schedule and available appointments for each enrolled course The user can slide open and close the filter options by clicking on the Filtered Options link Each checkbox click will determine the information and appointments that will appear on the calendar Scheduled Tasks Available Time Slots Bowes Semmens Biencm Boratas od a cd Kaseya Basic K2 IT AUTOMATION CERTIFICATION PORTAL 23 IT Automation Certification Portal Calendar Views The calendar has 4 different views month week day and list To change views click on one of the view buttons 6 1 2 Month view A create new July 2010 month Sun Mon Tue Wed Thu Fri Sat 1 2 3 list day day list 11 12 13 14 15 16 17 11a ip certificate Sp 7p certificate 18 18 20 21 22 23 24 11a 1 certificate 25 26 27 28 29 30 31 Scheduled appointments Month 6 1 2 1 Edit scheduled app
21. n hours and minutes you want then click the confirm button Please wait a few minutes for the virtual environment to start 2 2 2 Using the network diagram 1 Select the network diagram tab 2 The network diagram will be displayed IT AUTOMATION CERTIFICATION PORTAL 12 IT Automation Certification Portal Network Diagram Data Sheet Connection Info Domain Controller dc Workstation 1 ws1 Guest 1 1 PC 1 pc1 Laptop 1 laptop1 The simplified diagram of the FIU network Your Laptop Desktop Kaseya Server c 3 1 du 192 168 2 0 24 192 168 0 0 24 192 168 0 1 192 168 2 1 192 168 3 1 192 168 1 1 NAT ROUTER 192 168 3 0 24 192 168 1 0 24 Instruction Machine Guest PCs amp Lab Room Desktops Laptops 51 guestl pci jJ rm5132 168 3 10 192 168 1 100 192 168 2 100 I 21220200 1 1 192 168 2 200 T CEC Kaseya Server Domain Controller Workstation 1 51 Guest 1 guesti PC 1 pci Laptop 1 laptopi Note Hovering over the network images will display the connection information Also clicking on any of your virtual machines will open a RDP session using the webRDP applet embedded in this page You do not need to enter your username password and domain They are all sync with your credentials in our system and are automatically passed to the webRDP applet to covenienctly open the RDP session fo
22. nce pattern section To have the appointments occur on a specified day every specified number of months Select the first radio button and enter the number of days and months or To have the appointments occur on a specified weekday every specified number of months Select the second radio button the week the weekday and recurring months Enter the start date of the recurring appointments To have the appointments end after a specific number of occurrences Select end after and enter the number of occurrences or To have the appointments end by a specific date Select end by and enter the end date Click the create recurring event button 9 An information dialog box will appear with the status of your request 6 1 5 5 Create a yearly recurring appointment 2 Select the recurring event button A create recurring calendar event dialog box will appear AUTOMATION CERTIFICATION PORTAL 36 IT Automation Certification Portal Edit Calendar Recurring Event x Appointment Time Start Time 1 16 End Time Course Event Type Recurrence Pattern Daily C weekly Monthly Yearly Recur every i year s OQ January 0 O On the first a Sunday of January Range of Ocurrences Start Date 08 02 2010 End after ocurrences End by Enter the appointment information Select yearly from the recurrence pattern section Enter the number of recurring yea
23. ointment 1 Double click the scheduled appointment or right click the scheduled appointment and select edit from the context menu 2 The edit scheduled appointment dialog box will appear IT AUTOMATION CERTIFICATION PORTAL 24 IT Automation Certification Portal Edit certificate x Start Date 08 02 2010 Start Time 1 00 AM End Date 08 03 2010 End Time 3 00 AM 3 Edit the appointment information 4 Click the confirm new schedule button 5 information dialog box will appear with the status of your request 6 1 2 2 Cancel scheduled appointment 1 Right click the scheduled appointment and select cancel from the context menu 2 delete scheduled appointment dialog box will appear Delete certificate x A This event will be permanently deleted and cannot be recovered Are you sure 3 Clickthe delete schedule button 4 Aninformation dialog box will appear with the status of your request 6 1 2 3 Scheduled appointment information 1 Right click the scheduled appointment and select info from the context menu 2 Adialog box will appear with extra information regarding the scheduled appointment Available appointments Month Sat 6 1 2 4 Edit available appointment 1 Right click the available appointment and select edit from the context menu 2 The edit available appointment dialog box will appear IT AUTOMATION CERTIFICATION PORTAL 25 IT Automation Certification Portal
24. omain 1 Server http http kaseya2 cis fiu edu 80 johndoe 2 Domain Controller dc RDP ita vm4 cis fiu edu 10961 johndoe FIU 3 Workstation 1 ws1 RDP ita vm4 cis fiu edu 10962 johndoe FIU 4 Guest 1 guest1 ita vm4 cis fiu edu 10963 johndoe FIU 5 PC 1 1 RDP ita vm4 cis fiu edu 10964 johndoe aie FIU 6 Laptop 1 laptop1 RDP ita vm4 cis fiu edu 10965 johndoe FIU The information provided includes the machine name connection protocol host name port username password and domain This information will allow users to connect to their virtual environments using remote desktop connection which is our way of simulating a physical access to these machines You can use RDP client software of your choice e g mstsc exe rdesktop etc or simply use the webRDP applet that we included in this interface IT AUTOMATION CERTIFICATION PORTAL 14 IT Automation Certification Portal 15 2 2 5 Accessing your VE in browser 1 Select any of the following tabs o Domain Controller dc o Workstation 1 ws1 o Guest 1 guest1 PC1 1 Laptop 1 laptop1 2 This will open RDP session to the virtual environment in your current browser Network Diagram Data Sheet Connection Info Domain Controller dc Workstation 1 ws1 Guest 1 1 PC 1 pc1 Laptop 1 laptop1 2 2 6 Provide feedback for the module 1 Select the feedback link 2 Click the attempt quiz now
25. pointment in the month weekly or daily calendar views have a right click menu Each menu is dependant on the available options for each appointment Some appointments may have no options meaning the appointment will have no menu Scheduled appointment Available appointment Edit Edit Cancel Confirm Info Info IT AUTOMATION CERTIFICATION PORTAL 38
26. ppointment 1 Select the 2 edit button 2 The edit available appointment dialog box will appear Edit certificate Start Date 08 01 2010 Start Time 1 00 End Date 08 02 2010 End Tirne 12 00 AM 3 Edit the appointment information 4 Click the confirm schedule button 5 information dialog box will appear with the status of your request 6 1 4 6 Available appointment information 1 Select the 9 information button 2 dialog box will appear with extra information regarding the available appointment 6 1 5 Create an Appointment To create a new appointment select the create new button and the new calendar event dialog box will appear create new New Calendar Event 3 would you like to create a new event 6 1 5 1 Create a single appointment 1 Selectthe create event button 2 Acreate new calendar event dialog box will appear IT AUTOMATION CERTIFICATION PORTAL 33 IT Automation Certification Portal ES Create New Calendar Event x Start Date 07 29 2010 Start Time 3 01 AM End Date 07 29 2010 End Time Event Type PHYSICAL Course Course Fullname 101 gose careale 3 Enter the new appointment information 4 Click the create button 5 information dialog box will appear with the status of your request 6 1 5 2 Create a daily recurring appointment 1 Select the recurring event button 2 Acreate recurring calendar event dialog bo
27. ppropriate item The description of each item in the catalog indicates the length of access to the course the amount of virtual lab mentoring hours and the number of certification test attempts included in that package or item Click the Add to Cart button for the quota you wish to request IT AUTOMATION CERTIFICATION PORTAL 16 IT Automation Certification Portal Quota Store Catalog Show entries _ 184431 Description This item allows students enrolled in the course CIS4431SP11 to use resource Add VL NoExp VIRTUAL LAB for 60000 minutes This item will not expire to Price Not billable CIS4431 Description This item allows students enrolled in the course CIS4431SP11 to use the resource Add ExtraQuota VIRTUAL LAB for 60 minutes per period 1 periods of 7 days each A maximum of 60 minutes can be to VL used each period This item will expire 7 days after purchase sacl Price Not billable View Cart 6 Click the Cart tab to complete the order Note For pilot participants from Kaseya the designated item for you are e KAS201 1WP NB Includes 1 week access to the program 10 hours of virtual labs and 1 attempt for the certification test e KAS201 3WP NB Includes 3 weeks access to the program 30 hours of virtual labs and 2 attempts for the certification test e KAS201 6WP NB Includes 6 weeks access to the program 10 hours of virtual labs and 4 attempts for the certification t
28. r you 2 2 3 Using data sheet 1 Select the data sheet tab 2 The user data sheet will be displayed AUTOMATION CERTIFICATION PORTAL 13 IT Automation Certification Portal 14 Network Diagram Data Sheet Connection Info Domain Controller dc Workstation 1 ws1 Guest 1 guest1 PC 1 pc1 Laptop 1 laptop1 lt gt Variables Values Y USERNAME johndoe PASSWORD Note This is the same password you used to login to Moodle DOMAIN ADMIN CREDENTIALS johndoe FIU LOGIN CREDENTIALS johndoe FIU or just johndoe LOGIN CREDENTIALS for user Student Student FIU or just Student Note The Student password is same as yours NAT ROUTER IP ita vm4 cis fiu edu DC RDP PORT 10961 WS RDP PORT 10962 GUEST RDP PORT 10963 PC PORT 10964 LAPTOP RDP PORT 10965 This information can be used to replace the keywords in the tutorials for each module The username and password information for johndoe is meant to be replaced by your Moodle username and password 2 2 4 Connecting to your VE using RDP 1 Selectthe connection info tab 2 The user connection information will be displayed Network Diagram Data Sheet Connection Info Domain Controller dc Workstation 1 ws1 Guest 1 guest1 1 pc1 Laptop 1 laptop1 Machine Name Connection Protocol Host Name Host Port Username Password D
29. rs Before you start an attempt please read all the notes below from the beginning to the end at least once Note that once you start an attempt the clock will be ticking e There are limited numbers of attempts for practice part based on your quota e This test can be taken at any time during your training period Note that only your highest grade will be considered as you grade IT AUTOMATION CERTIFICATION PORTAL 20 IT Automation Certification Portal Ga e Each attempt provides you with randomly chosen questions from all 10 core modules e You have only two hours to perform the practical portion of your exam e Questions will be provided in a secure window e To track your progress and to provide us with your self assessment for each question you can grade your performance as Fully Completed Partially Completed and Not Done You can change your self assessment grades as many times as you want before the exam is over e Note that your username and password are the same as before except that you MUST use a different username when you login to the Kaseya server Your new username to access Kaseya VSA is lt USERNAME gt ct e g johndoe ct The password stays the same as before e Before starting an attempt you must first start a blank virtual lab Note that you cannot schedule the virtual lab for your certification test if you already have scheduled a virtual lab for practice If that is the case you have to fir
30. rs To have the appointments occur on a specified day of the year Select the first radio button and the month and day or To have the appointments occur on a specified weekday every specified number of years Select the second radio button the week the weekday and the month a ot ee 54 Enter the start date of the recurring appointments 8 To have the appointments end after a specific number of occurrences Select end after and enter the number of occurrences or To have the appointments end by a specific date Select end by and enter the end date 9 Click the create recurring event button 10 An information dialog box will appear with the status of your request 6 1 6 Calendar features 6 1 6 1 Double click an appointment Applies only to appointments in the future When an available appointment is double clicked the confirm dialog box will appear When a scheduled appointment is double clicked the edit dialog box will appear When a calendar space or time slot is double click the create new appointment dialog box will appear 6 1 6 2 Resizing an appointment Any appointment in the month weekly or daily calendar views have resizing functionality 6 1 6 3 Drag and drop an appointment IT AUTOMATION CERTIFICATION PORTAL 37 IT Automation Certification Portal Any appointments the month weekly or daily calendar views have drag and drop functionality 6 1 6 4 Right Click menu Any ap
31. s C Sunday C Monday Tuesday Wednesday C Thursday 1 Friday 1 Saturday Range of Ocurrences Start Date 08 02 2010 End after ocurrences End by Enter the appointment information Select weekly from the recurrence pattern section Enter the number of weeks between each occurrence Select the weekdays of the occurring appointments Enter the start date of the recurring appointments To have the appointments end after a specific number of occurrences Select end after and enter the number of occurrences or To have the appointments end by a specific date Select end by and enter the end date Soa 9 Click the create recurring event button 10 An information dialog box will appear with the status of your request 6 1 5 4 Create a monthly recurring appointment 1 Select the recurring event button 2 Acreate recurring calendar event dialog box will appear IT AUTOMATION CERTIFICATION PORTAL 35 IT Automation Certification Portal UE 6 fe 8 Edit Calendar Recurring Event x Appointment Time Start Time 1 16 End Time Course Event Type Recurrence Pattern C Daily CO weekly 9 Monthly Yearly Day ofevery month s first Sunday gt of every 1 month s Range of Ocurrences Start Date 08 02 2010 End after ocurrences End by Enter the appointment information Select monthly from the recurre
32. st cancel the virtual lab for practice and then try to schedule the one for certification test e Note that for the practical portion of your certificate test you will be working on a fresh virtual lab which means the host and ports for RDP to your virtual machines are different from those you were using before to practice All the information about your new virtual machines and how to access them is provided under the Connection Info tab which is visible once your new virtual lab is provisioned and deployed e As your the virtual lab for our certificate test will be provisioned and deployed after you click on the Confirm button it may take about 2 to 3 minutes before all the machines become ready So please read the questions while your virtual lab is getting ready e Quickly after you hit the Confirm button for starting a blank virtual lab you must press the button below this page to see the questions e Iffor any reason you close the window for questions or the window for virtual labs you can simply go back to the course page in Moodle and click on Questions or Virtual Lab to get back to the questions or virtual lab windows respectively e Note that some questions may ask you to write down some information take a screenshot etc In such cases you would need to type all the requested information in a text file and bundle the text file together with the other requested files screen shots etc in a single zip file and upload the
33. t of the page Is this your first time here Hi For full access to courses you ll need to take a minute to create a new account for yourself on this web site Each of the individual courses may also have a one time enrolment which you won t need until later Here are the steps Fill out the New Account form with your details An email will be immediately sent to your email address Read your email and click on the web link it contains Your account will be confirmed and you will be logged in Now select the course you want to participate in If you are prompted for an enrolment use the one that your teacher has given you This will enrol you in the course You can now access the full course From now on you will only need to enter your personal username and password in the form on this page to log in and access any course you have enrolled in NOMS WN Create new account 3 The create a new account page will appear The required fields in this form marked Choose your username and password Username The username cannot contain the following characters lt gt and must be 20 characters or less 4 Enter a username and password IT AUTOMATION CERTIFICATION PORTAL 3 IT Automation Certification Portal More details Email address Email again First Surname City town Country Select a country 54
34. x will appear Edit Calendar Recurring Event Appointment Time Start Time 2 59 End Time Course Course Fuliname Event Type PHYSICAL Recurrence Pattern Daily weekly Monthly C Yearly Every 1 day s Every week Range of Ocurrences Start Date 07 29 2010 End after ocurrences End by 3 Enter the appointment information 4 Select daily from the recurrence pattern section 5 have the appointments occur every specified number of days Select every and enter the number of days or To have the appointments occur every week Select every week 6 Enter the start date of the recurring appointments 7 have the appointments end after a specific number of occurrences Select end after and enter the number of occurrences or To have the appointments end by a specific date Select end by and enter the end date 8 Click the create recurring event button AUTOMATION CERTIFICATION PORTAL 34 IT Automation Certification Portal 9 An information dialog box will appear with the status of your request 6 1 5 3 Create a weekly recurring appointment 1 Select the recurring event button 2 Acreate recurring calendar event dialog box will appear Edit Calendar Recurring Event x Appointment Time Start Time 1 16 End Time Course Event Recurrence Pattern O Daily 9 weekly Monthly C Yearly Recur every 1 week
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