DIRECTV PLUS™ Satellite Dish Antenna
Contents
1. ANTENNA IN Elevation is the up down Azimuth is side to side Tilt polarization is the angle that the dish is direction that the dish is circular rotation of the dish pointed pointed itself like a steering wheel Elevation Azimuth Tilt polarization Chapter 1 Preparing for Installation Precise Site Survey Based on your general site survey you probably already know where you want to mount your DIRECTV PLUS dish but it s a good idea to follow the procedures outlined in this section in order to make sure that your site selection is a good one 1 Go outside to your install site and hold a compass flat in the palm of your hand Hold your hand still until the needle stops moving the dark or colored half of the compass needle always points north 2 Rotate the compass so that the N for north is directly under the dark part of the compass needle Your compass is now aligned with north The marks around the outside edge of the compass represent azimuth degrees you will point your antenna to Rotate until N lines up with Oe the dark half of the arrow 3 Locate the tick mark on the compass edge that corresponds to the azimuth number you wrote down This is the direction of your azimuth setting the direction the DIRECTV PLUS dish will need to be pointed to receive signals from the satellites If you live in San Francisco the satellite will be to the southeast If you live2. Y eee al ae amp 3 LIP Satellite 101 Satellite P a 0 ee How High Up in the Sky is the Satellite al o Depending on where you live the satellite will be at an elevation angle between 30 and 60 degrees Southern states point more upward toward 60 degrees northern states point more downward toward 30 degrees Finding a Clear Line of Sight 1 Go outside and locate at least one site on your property that has a clear view to the satellite You should be reasonably certain you are pointing toward Texas unless you re in Texas in which case you should be looking due south You may want to use a map 2 Imagine an arc ranging from 30 to 60 degrees above the horizon 3 Do you have at least one clear view to the satellite Remember no trees leaves buildings or windows can be between the DIRECTV PLUS dish and the satellite If the answer is NO your site may be unsuitable for installing the satellite system If the answer is MAYBE you may want to contact a your local digital satellite dealer for information about having a professional installer conduct a thorough site survey If the answer is YES your site should be suitable for installing the system Go ahead to the next section in this manual Chapter 1 7 Preparing for Installation Finding the Dish Pointing Coordinates Finding the dish pointing coordinates for your location includes presetting the elevation and tilt This is done
3. DIRECTV PLUS Satellite Dish Antenna Changing Entertainment Again Installer s Guide Safety Information DANGER Avoid Power lines CAUTION Outdoor Dish Antenna Grounding Compliance with National Electrical Code Note to Satellite Dish Installer Restrictions When following the instructions in this guide to install and connect the DIRECTV PLUS satellite antenna and connections take extreme care to avoid contact with overhead power lines lights and power circuits Contact with power lines lights and power circuits may be fatal Before connecting the satellite receiver read the Safety Information that came packed with the satellite receiver The outdoor dish antenna used to receive satellite signals and the cable used to connect the outdoor dish antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Electrical Code NEC especially Articles 250 810 and 820 These codes require proper grounding of the metal structure of the outdoor dish antenna and grounding of the connecting cable at a point where it enters the house or other building If you are having a professional installer make the installation the installer must observe installation codes in making the installation The Satellite System Self Installer s Kit contains instructions on how to make the installation in compliance with the National Electrical Code NEC If
4. additional local installation codes apply contact local inspection authorities Before installing the satellite system check the electrical code guidelines in your area This reminder is provided to call your attention to articles 810 and 820 of the 1999 National Electrical Code Refer to article 810 in particular to 810 1 and 810 15 for required grounding of the metal structure of the Dish Antenna Refer also to 810 2 which by reference to article 820 requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical Before installing your dish check the zoning codes covenants and community restrictions in your area Some rules prohibit installing large satellite dishes but may allow small ones Also there may be restrictions in your area that limit the mounting height of dishes If you encounter homeowner or community restrictions call 1 800 679 4776 Personnel at this number can provide information that may be helpful when attempting to obtain permission to install a satellite system on your property DIRECTV and DIRECTV PLUS are trademarks of DIRECTV Inc a unit of Hughes Electronics Corp and are used with permission Table of Contents Preparing for Installation ccscscseseeceeeneeeeeseneneseneeeeeeees 3 Installation Overview cccsccsecseeceeeceeeeaeeeeeeeeeeaeeeeesaeeeaeeeas 4 MOUNTING OPON S serie an a ni nnana a
5. by following directions that appear on your TV screen You need to make sure that your digital satellite receiver HDTV or HD set top converter is connected and working so that you can see these menu directions on a television screen See the User s Manual that came with your digital satellite receiver HDTV or HD set top converter for more information about finding the antenna s pointing coordinates Using the Dish Pointing Menu Screen You need to use your digital satellite receiver HDTV or HD set top converter s on screen menu feature to obtain the precise dish pointing coordinates for your location You can find these numbers by navigating through these menus Because this DIRECTV PLUS satellite dish antenna can be used with several different types of products we cannot show you the specific instructions for obtaining dish pointing information here Specific instructions for using on screen menus can be found in the manual that came with your HDTV set top converter or satellite receiver Recording the Coordinates When you ve obtained the coordinates record the elevation azimuth and tilt polarization numbers below Tip If you are using a digital satellite receiver or HD set top converter you can make a simple connection as shown below to get your dish pointing coordinates now and to view the signal meter later in the installation process Satellite Receiver or Set Top Converter S Wy Television
6. curved groove of the clamp with Cee a the degree marker Do NOT use Use the white indicator not the the bolt nut or L bracket to set the elevation 4 Thread the bolt from the second L bracket through the first L bracket until the bracket lines up with the hole on the mounting assembly Double check your elevation setting and adjust if necessary 5 Use a 1 4 x 1 2 carriage bolt a flat washer and a flange nut to attach the L bracket to the mast clamp EW 2 COUR WW gc 14 Chapter 1 Preparing for Installation Attaching the Mast Clamp to the DIRECTV PLUS Antenna 1 Insert the two 1 4 x 1 3 4 carriage bolts through the holes on the front of the dish aw 7 Reflector Hardware 2 Attach the mast clamp to the back of the dish passing the bolts through the slots 1 4 x 1 3 4 Long Carriage Head Bolt used to set the tilt Antenna Mounting Bolt Painted Head 3 Place a flat washer over each bolt and then secure the clamp using 1 4 self locking nuts ESNA type Do not tighten all the way just yet 1 4 Flat Washer H 1 4 Lock Nut ESNA Type Setting the Tilt Polarization Tilt allows your satellite receiver to tune to two separate satellites at once and is one of the more crucial steps to achieving strong reception from both satellites 1 Set the tilt so that the correct degree of tilt aligns with the mark on the left side of the mast clam
7. house 33 Central Building Ground 10 acceptable points 31 Cinder Block Mounting 23 Compass finding azimuth 9 Concrete Mounting 21 Connecting to Receiver 35 D Dish final assembly 29 Dish Pointing finding coordinates 8 using on screen menus 8 Double Fxpansion Anchors 5 21 Drip Loop 32 E Elevation fine tuning adjustment tool 37 setting 14 F Fine Tuning Adjustment Tool 14 37 G Getting a Signal 36 Grounding 31 grounding information 2 grounding points 31 Grounding Block 10 Grounding the System house entry point 32 Grounding Wire 32 See also Messenger Wire separating 30 H Hardware list 12 Help line toll free 42 Hollow Wall Mounting 23 Installation overview 4 restrictions 2 L Lap Siding Mounting use of a spacer 20 Leveling the Mast 28 Limited Warranty 43 LNB attaching to LNB support arm 30 attaching to the LNB adapter 30 connect cables to 30 connecting the RG 6 coaxial cable 30 LNB hardware 12 16 LNB Adapter attaching to the support arm 16 LNB Support arm attaching to LNB adapter 16 44 Chapter 4 M Mast Clamp attaching to the antenna 15 securing 13 Mast Foot securing 13 Messenger Wire 30 Mounting options 5 brick or poured concrete 21 hollow or cinder block wall 23 pole mount 25 Solid wood or lap siding 18 Multiswitch 34 mounting 34 N National Electrical Code NEC 10 31 P Parts List assembly 12 Phone connection 35 Pole Mounting 25 Precise Si
8. in Miami the satellite will be to the southwest 4 Raise your arm to approximately the elevation angle recorded earlier to make sure that there are no obstructions in the signal path 90 5 Repeat this survey in several places on your property if necessary until you find the best mounting location Note You may want to review the section Mounting the Mast to consider the mounting options available to you before completing your precise site survey Tip Try to keep the compass away from any metal objects Metal objects can cause inaccurate compass readings Do NOT install the DIRECTV PLUS dish near power lines electric lights or power circuits Contact with power lines lights or power circuits may be fatal It is strongly recommended that the DIRECTV PLUS dish be located more than 20 feet from overhead power lines Chapter 1 Preparing for Installation A Final Site Survey Now that you ve conducted a precise site survey using the dish pointing coordinates for your location you should double check one more time to make sure you have a clear view in the direction of the satellites Don t have a clear view to the satellite If you don t have a clear view to the satellites then your site may not be suitable for installing the satellite system A professional installer may have an alternative solution consider contacting your satellite system dealer to find the name of an au
9. location to make sure it is suitable Obtain Dish Pointing Coordinates Use the on screen menu system to obtain the exact coordinates azimuth elevation and tilt polarization for pointing the dish Directions for using on screen menus can be found in your digital satellite receiver HDTV or HD set top converter manual Select the Precise Mounting Site Use the dish pointing coordinates to conduct a precise site survey to determine the exact mounting site Estimate Cable Requirements Based on your mounting site you will decide where you want the cables to enter your house and measure how many feet of cable you need to complete the connections Begin Dish Assembly Partially assemble the satellite dish antenna so that you can preset the correct elevation and tilt polarization Set the Antenna s Elevation and Azimuth Coordinates These are important steps Making sure that your elevation azimuth and tilt settings are correct will help you to more easily obtain the signals later on Mounting the Mast Mount the Mast Step by step instructions for different mounting options Completing the Final Installation Square the Mast The mast must be perfectly plumb and level to obtain the signal s Complete the Dish Assembly Secure the antenna on the mast connect the RG 6 coaxial cables to the LNBs and attach the LNBs to the adapter and the feed tube Route the Cables to the Grounding Block Attac
10. particle board or strand board e Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish e Make sure the wooden surface is structurally sound and can support the weight of the DIRECTV PLUS dish Brick or Poured Concrete Surface Important Considerations e The wall anchors used must have a strength of at least 300 pounds of pullout pressure The use of B4015 or equivalent double expansion anchors is recommended Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish A Hollow or Cinder Block Wall Important Consideration Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish Pole Mount Important Considerations e Do not install the pole in wet or marshy areas e The pole must go at least 3 feet below the surface e If the length of pipe above ground is too long guy wires may be needed to increase the stability of the mount in windy conditions e You will need to ground the pole in addition to the antenna and coaxial cable e The pole that has been secured in the ground with concrete replaces the mounting foot and mast assembly which were supplied with the DIRECTV PLUS dish The DIRECTV PLUS dish is held on the pole by the mast clamp Chapt
11. rotating the DIRECTV PLUS dish left and right readjust the elevation of the dish e Return the center of the antenna to the original azimuth left to right compass direction e Loosen the elevation nuts on the LNB support arm and position the DIRECTV PLUS dish upward or downward one tick mark at a time When finished retighten the nut 40 Chapter 4 Reference Temporary Satellite Signal Loss If you lose the satellite signal temporarily the problem can usually be traced to one of these points 1 Rain Fade Rain fade is a normal temporary loss of a satellite signal due to the inability of the satellite signal to penetrate unusually heavy rain filled clouds rainfall or snowfall Rain fade tends to be brief lasting only as long as the heavy cloud condition persists To minimize rain fade effects maximize your signal strength Then when rain fade occurs you have the best chances of having a signal that is still strong enough to view Make sure the DIRECTV PLUS dish is mounted securely The strong winds that often accompany heavy rainstorms can move the dish out of position if it is not mounted securely Also heavy wet snow and ice buildup on the DIRECTV PLUS dish can block the satellite signal until the buildup is removed 2 Overheated Components The satellite receiver must receive adequate ventilation to work safely and properly If the receiver overheats the satellite signal may deteriorate until adequate venti
12. should move from side to side easily once it is on top of the support arm Make sure that the mounting foot assembly is tightened before setting the antenna on top Chapter 3 29 Final installation 2 If your cables are not marked you may want to mark each cable with masking tape so that you know which cables to attach to each LNB and subsequently to the multiswitch 3 Separate the messenger ground wire from the coaxial cables Push only the coaxial cable through the bottom of the mast and out the top Pull about 2 feet of cable out of the top Loop the cable and push it through the LNB support arm as shown below 4 Place some silicone grease on the LNB connector and connect the ends of the coaxial cables to the LNB connection jacks for Antenna A 101 satellite Step 2 Route the cables Steps 3 4 Connect the coaxial through the mast cables to the LNB 5 Insert the end of the LNB into the end of the LNB adapter push any extra coaxial cable back through the support arm 6 Secure each the LNB by inserting a 8 hex nut in the top of the adapter and screwing in a phillips head screw through the bottom of the adapter LNB Hardware i 8 x 1 Phillips Head Screw LNB amp Adapter Mounting 8 Insert Nut LNB amp Adapter Mounting Steps 5 6 Secure the LNB to adapter 30 Chapter 3 Final installation 7 Locate the grounding hardware one 10 hex washer head screw and insert the bolt as shown below and attach
13. the building as close to the point of cable entry as possible e Grounded electrical service equipment enclosure e Other acceptable grounding electrodes that comply with sections 250 and 810 of the National Electrical Code NEO Chapter 3 31 Final installation Routing and Grounding the Cables 1 Steps 7 amp 8 Connect the 10 copper or Attach the grounding block s to the side of your house close to the point you It is extremely important to have chosen as the coaxial cable entry point You may have to use anchors ground the dish AND the togglers or wood screws depending on the surface on which you are mounting coaxial cables to a single point the grounding block in the central building ground A nearby lightning strike can easily damage an ungrounded dish the receiver and your TV Connecting both ground wires Step 1 Attach the grounding block s to to the same point in the central side of your house at your building ground meets code designated entry point requirements and provides the best protection for your equipment Route the coaxial cable and messenger ground wire from the bottom of the mast to the grounding block Make a 3 5 drip loop using cable clips at the grounding block as shown This will prevent water from running into the connection at the grounding block Place some silicone grease on the connector and connect the coaxial cable to the grounding block Secure the messenger
14. the messenger ground wire to the foot of the mast you may want to trim the extra messenger wire before attaching You will connect the other end of that wire to the grounding block at the building entry point Grounding Hardware Messenger ground wire D lt pjes 10 Hex Washer Head Screw Ground Screw Steps 7 Attach the messenger ground wires to the N mast foot with the nut and bolt ote When using a pole mount you need to attach the grounding wire to the metal pole 9 Repeat steps 3 8 for Satellite B 119 satellite png aita grounding camp A Few Words About Grounding the DIRECTV PLUS System Grounding the satellite system to the central building ground helps protect it and other components from lightning damage Dish installation should comply with local codes and the National Electrical Code NEC Grounding the satellite system is something you can probably do yourself But if you re not sure you should contact a qualified electrician Acceptable central building ground points e Grounded interior metal cold water pipe within five feet of the point where it enters the building IMPORTANT e Grounded metallic service raceway The United States National Electrical Code specifies that coaxial cable that is e Eight foot grounding rod driven into the ground only if bonded to the central exposed to lightning shall building ground by 6 or heavier bonding wire be connected to the grounding system of
15. I 5 Solid Wood or Lap Siding s nnanoananeanoannnnnnnnnoonrnnnnennennnnnne 5 Brick or Poured Concrete Surface csecceeeeeeeeeeeeeeeeees 5 A Hollow or Cinder Block Wall ccssceeeesseeseeceeeeeeeeees 5 Pole MOUNT rederne a aa OTa a a a 5 General Site SUrVEy crre aai drean araa ii La 6 The Satellite Locations sxeceetecce est co te ada eed ded 7 How High Up in the Sky is the Satellite ceeeeee ee 7 Finding a Clear Line of Sight cccccceeeceecseeeeeeeeeenees 7 Finding the Dish Pointing Coordinates cscceeeeeeeeeeeees 8 Using the Dish Pointing Menu Screen cceccceeeeeeeeeees 8 Precise Site SUIV CY cise sascevedcrcenesen vec uienaiedidisendteceeme ee kedeaaes 9 Pita Sites SUNVey teense ones nose ee Leese cal tee 10 Estimating Cable Requirements ccsecssecseeeeeeeeeeeeeeaees 10 DIRECTV PLUS Dish Assembly Overview cs0ecseeeeees 12 Hardware Included vrcccccczccesbesndcaesacsdetccaesenscavexeneasseeccsenes 12 Securing the Mast Foot vs cscccgesgoes sees anes adeialetuas satiate 13 Secure the Antenna Mast Clamp ssccsscceecseeeeeeeeeeeeees 13 Setting the Elevation and Attaching the Fine Tuning Adjustment x cccavecdeecegesnedecnccacteazacensencoweteneesscsaeeces 14 Attaching the Mast Clamp to the DIRECTV PLUS Antenna 15 Setting the Tilt Polarization ccccccecceeceeeeeceeeeeeeeeaeeees 15 Attaching the LNB Support Arm and Adapte
16. N p 1 4 Hex Flange Nut Mast Foot Hardware Secure the Antenna Mast Clamp Use two 2 1 4 bolts and two 2 1 4 flange nuts to join the antenna clamp with the mast Do not tighten the bolts all the way You will move the DIRECTV PLUS dish side to side to adjust the azimuth x pmm Mast Clamp Hardware 1 4 x 7 8 Long Carriage Head Bolt Azimuth Clamp Bolt fj 1 4 Hex Flange Nut Chapter 1 13 Preparing for Installation Setting the Elevation and Attaching the Fine ey Tuning Adjustment Teal Hardware Use the elevation setting coordinate you wrote down on page 8 to preset the elevation i iij lji iit ina of the dish and then attach the fine tuning adjustment tool 1 Use a 1 4 x 1 2 carriage bolt a washer and a flange nut to attach the L bracket Fine Tuning Selustmens Rak to the elevation slot L Bracket 1 4 Flat Washer 1 4 Hex Flange Nut m 1 4 x 1 2 Long Carriage Head Bolt Mast Adjusting Bolts 2 Rotate the support sleeve so that the elevation indicator white line NOT the bolt or the L bracket lines up with the tick mark on the mast corresponding to the elevation setting you recorded earlier 3 Tighten the flange nut securely and then secure a second 1 4 x 1 2 carriage bolt washer and flange nut on the opposite side Tip To get the correct elevation line up the painted edge inside the
17. a copy of the sales receipt or other evidence of date of original purchase or exchange If the unit was a gift provide a statement specifying the date received Also print your name and address and a description of the defect e Ship the unit standard UPS or equivalent to Thomson Consumer Electronics Inc Product Exchange Center 11721 B Alameda Avenue Socorro Texas 79927 e Anew or refurbished unit will be shipped to you prepaid freight What does your warranty not cover e Customer instruction Your Owner s Manual provides information regarding operating instructions and user controls For additional information ask your dealer e Installation and set up service adjustments e Damage from misuse or neglect e Acts of God such as but not limited to lightning damage e Product which has been modified or incorporated into other products e Product purchased or serviced outside the continental U S How does state law relate to this warranty e This warranty give you specific legal rights and you may also have other rights which vary from state to state If you purchased your product outside the continental United States e The warranty does not apply See your dealer for warranty information Chapter 4 43 Reference Index A Assembly overview 12 parts list 12 Azimuth 36 Brick mounting 21 C Cable Requirements estimating 10 overview 11 Cable Routing from antenna to grounding block 32 into the
18. ction Final Installation to complete the installation process 5 16 x 2 Lag Screws 5 16 x 3 Lag Screws 5 16 x 2 Lag Screws Steps 8 amp 9 Inserting the lag screws Installing a Spacer When the mounting foot spans two pieces of siding it should be positioned so most of the foot is on the top board A spacer should be installed to help hold the bottom of mounting foot in place The spacer can be made of either solid wood or plastic lap board 20 Chapter 2 Mounting the Mast Mounting the Mast on Brick or Poured Concrete Materials Needed Tools Needed e Electric drill OD with 1 2 IOLI masonry bit 8 B4015 or equivalent double expansion anchors Carpenter s level Screwdriver ges Hammer A A 7 16 wrench machine screws Pencil Ses 8 5 16 washers IMPORTANT Considerations e The wall anchors used must have a strength of at least 300 pounds of pullout pressure The use of B4015 or equivalent double expansion anchors is recommended e Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish Mounting Instructions 1 Hold the mounting foot in position on the mounting surface 2 If you are mounting on a vertical or sloped surface use a carpenter s level to ensure that the center line is vertical This is an important step to insure that the DIRECTV PLUS satellite dis
19. ee mounted inside To the SATELLITE IN jack on the back of your digital satellite receiver HDTV or HD set top converter Ground to the central building ground Chapter 3 33 Final installation Step by Step Instructions for Routing the Cables 1 Drill a hole in the location you want the coaxial cable to enter 2 Place some silicone grease on the connector and connect the RG 6 coaxial cable that will extend from the grounding block to the receiver 3 Make a 3 5 drip loop using cable clips at the grounding block Step 3 Makea drip loop Step 2 Connect RG 6 cable to grounding block 4 Ifyou have not already mounted the multiswitch inside your house use the mounting brackets and hardware to mount the multiswitch a Slide the mounting brackets on to the multiswitch b Use the M6 hex head self tapping screws to mount the multiswitch Multiswitch Mounting E fF Hardware om gt d I M6 Hex Head Self Tapping Screw Multi Switch Mounting 5 Route the coaxial cable through your house to appropriate connectors on the Multiswitch Satellite A or B 6 Once you have routed all four cables to the correct inputs on the multiswitch you need to route one cable from the multiswitch to the back of the digital satellite receiver HDTV or HD set top converter You can use any of the four outputs on the multiswitch 34 Chapter 3 Final insta
20. ellites at once one sending High Definition signals and one broadcasting standard digital signals So to pick up the pair of signals your DIRECTV PLUS antenna must tune to two satellite signals from one mounted position Not only can there be NO obstructions between the DIRECTV PLUS satellite dish antenna and the satellites but you must also have the unit mounted exactly plumb and level in order to get HD and standard digital broadcasts from given coordinates When mounting your DIRECTV PLUS satellite antenna take into consideration future tree growth house remodeling or additions and new construction in your area e The satellite signal WILL NOT PASS through leaves or branches e The satellite signal WILL NOT PASS through glass don t try to install your DIRECTV PLUS dish indoors The National Electric Code is published by the National Fire Protection Association Batterymarch Park Quincy Maryland 02269 It is also available at many hardware stores and home centers 6 Chapter 1 Preparing for Installation The Satellite Locations Both satellites are always located south of the United States at approximately 101 and 119 latitude That means if you live in Miami you must have a clear line of sight west southwest if you live in San Francisco you must have a clear line south southeast Indianapolis IN look southwest San Francisco CA look southeast look southwest
21. er 1 5 Preparing for Installation Should I Do This Myself While the installation is not difficult it does require that you have some experience in electrical wiring and minor construction techniques Also you may have to climb a ladder so you ll want to be comfortable working with heights Depending on how you install the DIRECTV PLUS satellite dish you may be required to e Use power tools to drill holes in your house e Determine where utilities such as water pipes electrical wiring or gas lines are hidden within walls e Run coaxial cable through a foundation under floors or through interior walls e Ground an antenna and coaxial cable as recommended in the National Electrical Code If you have properly installed a previous satellite outdoor television antenna or a garage door opener then you can be reasonably confident that you can install this system yourself If you have not worked with any of these products then this probably isn t the time to learn about installation techniques While deciding whether you are right for this job you should also keep in mind that your DIRECTV PLUS satellite antenna has more fine tuning requirements going beyond those of a single satellite antenna and it may be more difficult to obtain signal s Consider contacting your local authorized retailer to recommend a professional installer General Site Survey Your DIRECTV PLUS antenna receives data from two separate sat
22. f note describing the problem and any conversations you have had with Thomson personnel about the problem Include your name address and model serial number of your unit These numbers are located on the back of your receiver If your DIRECTV PLUS system is within the warranty period please provide a copy of the bill of sale to verify purchase date Use the original box and packing material to protect the equipment from damage in shipment For your protection insure all shipments for full replacement value and use a reliable shipper Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson 42 Chapter 4 Reference Limited Warranty What does your warranty cover e Any defect in material or workmanship For how long after your purchase e One year e The warranty period for rental units begins with the first rental What will we do e Exchange the defective portion of your antenna with a new or at our option a refurbished unit How do you make a warranty claim e Return the unit at your expense to the dealer from whom it was purchased together with proof of purchase for a replacement unit How do you make a warranty claim without involving the dealer e Properly pack your antenna including all items which were originally packed with the product We recommend using the original carton and packing materials e Include in the package
23. g the Signal ssccseeeseeeeeees 36 REPOFGM CC vaicccicaciccdsindccntsscanneastsenninseuatasdsseedditsscandsaaueadsscae 39 THOUDIOSHOOUING ccc tia traries Gees ables te a diii 40 Can t Pick Up the Satellite Signal ssccseeeeeeeeeeees 40 Cabling and Connections Problems c ccceceeeeeeeeeees 40 DIRECTV PLUS Dish Positioning and Pointing Problems 40 Temporary Satellite Signal LOSS csccsseeeeeeeeeeeeeeeees 41 You hear a dialing sound while talking on the phone If the Satellite Receiver is Connected to a Phone Line 41 Toll Free Telephone Product Help ccseccseceeeeeeeeeeseeeees 42 Limited Warranty s s eenoensenunnenoenonrrnrnresnrnrrnrnnerrrrrrnrrnerrernne 43 NOX EE EE E E i A Gate els ocala 44 Chapter 1 Preparing for Installation Chapter Overview e Installation Overview e Mounting Options e General Site Survey e Finding the Dish Pointing Coordinates e Estimating Cable Requirements e DIRECTV PLUS Dish Assembly Overview e Setting the Elevation and Attaching the Fine Tuning Adjustment e Attaching the Mast Clamp to the DIRECTV PLUS Antenna e Setting the Tilt Polarization e Attaching the LNB Support Arm and Adapter Preparing for Installation Installation Overview The manual is organized into steps that need to be performed in the order presented Preparing for Installation Complete a General Site Survey Visually survey your
24. ground wire to the grounding block Locate the central building ground see the list of acceptable central building grounds on the preceding page Locate the grounding wire 10 copper or 8 aluminum that will extend from the grounding block to the central building ground Attach the grounding wire to the grounding block by placing it through the wire hole in the grounding block and tightening the screw Route the grounding wire from the grounding block to the central building ground and connect to the central building ground Cable Routing Tips Repeat grounding steps for Satellite B If you are routing the grounding wire along the ground make sure the wire is buried deep enough so that it will not be damaged or uncovered If you are routing the wire or cable above the ground use cable clips to secure the two to a wall or surface Make sure you route the grounding wire in an area where people or animals are not likely to come in contact with the cable 8 aluminum grounding wire and route to the Step 4 amp 5 Connect the coaxial cable central building ground and the messenger wire to the grounding block 32 Chapter 3 Final installation Running Cable Into the House Cable Entry Overview Before drilling make sure there are no wires or pipes behind the wall in the area of the hole Grounding Blocks mounted outside Cables for Satellite B Cables for Satellite A Multiswitch w
25. h Antenna to the Grounding Block feet x 4 RG 6 Cables with messenger ground wire Measure distance from the Grounding Block to the Central Building Ground feet x 2 Ground Wire Measure distance from the Grounding Block into the house and to the Multiswitch feet x 4 RG 6 Cables Measure distance from the Multiswitch to the Digital Satellite Receiver HD Set Top Converter or HDTV feet x 1 RG 6 Cable Installation Tip Measure once and multiply by four You will need four cables of that length to run from the dish antenna to the grounding block Note You must use RG 6 coaxial cable s from the satellite dish to the SATELLITE IN jack on the digital satellite receiver HDTV or HD set top converter This includes to and from the multiswitch Other types of coaxial cable such as that used for cable TV RG 59 will not work for your HD satellite system Note If your total RG 6 coaxial cable length from the dish to the HD unit is more than 112 feet per coax cable you may need an additional installation component such as a line amplifier to compensate for the longer cable length Chapter 1 11 Preparing for Installation DIRECTV PLUS Dish Assembly Overview Use this page both as a parts lists for your HD satellite antenna and a general overview of how the parts fit together but DO NOT ASSEMBLE THE DISH YET Satellite dish antenna Two LNBs Low Noise Antenna to mas
26. h any problems you may encounter with your DIRECTV PLUS system as many problems can be diagnosed over the phone If necessary a replacement unit can be shipped to you Please have your DIRECTV PLUS system model serial number and date of purchase ready when you call If your unit is out of warranty we will quote the cost of an exchange unit to you Returning Equipment to Thomson for Repair or Exchange If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a new or refurbished unit Refer to the limited warranty included in the booklet to learn about your specific rights and responsibilities Always consult Thomson and get a Return Authorization number before returning anything Obtain a Return Authorization RA number from the telephone representative before returning your equipment to avoid delays accounting errors or even loss of your unit Important Information to Customers Who Ship Defective Equipment to Thomson Consumer Electronics The Thomson representative who authorizes the return of your equipment will give you an RA number over the phone The representative will also provide you with instructions on where and how to return your unit Write the number in large clear characters on the outside of the box To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense Include a brie
27. h two grounding blocks to the house and route the cables from the dish to the grounding blocks Also route a grounding wire from the grounding block to the central building ground Run the Cables into the House Run the RG 6 cables from the grounding blocks into the house and attach to the multiswitch Make the Final Connections Connect an RG 6 cable to any of the outputs on the multiswitch and to the satellite input s on your digital satellite receiver HDTV or HD set top converter Acquire and Fine tune the Satellite Signal Use the on screen signal meter to check for a signal Once the signal is obtained adjust dish pointing azimuth and elevation as needed to achieve maximum signal strength for all satellites Order Satellite Programming Call the service providers to order satellite programming Chapter 1 Preparing for Installation Mounting Options VERY IMPORTANT Make sure that the mast is both PLUMB and LEVEL If the mast is not PLUMB and LEVEL the elevation azimuth and tilt settings you get from on screen instructions will not be accurate and you may not be able to acquire the signal Solid Wood or Lap Siding Important Considerations e Do NOT mount the DIRECTV PLUS dish where someone might use it as a handrail e Do NOT mount the DIRECTV PLUS dish on any type of aluminum or vinyl siding e Do NOT mount the DIRECTV PLUS dish on any type of composite paneling such as fiber board
28. h will stand exactly plumb and level Step 1 Hold the mounting Step 2 Make sure the mounting foot in position foot is level AVOID Power Lines When following these instructions take extreme care to avoid contact with overhead power lines electric lights and power circuits Contact with power lines electric lights or power circuits may be fatal It is recommended that the DIRECTV PLUS dish be located more than 20 feet from overhead power lines Chapter 2 21 Mounting the Mast 3 Mark the eight outside holes on the mounting foot 4 Remove the foot and drill eight 8 1 2 holes in the locations you marked using a specialty masonry drill bit 5 Insert four 8 B4015 or equivalent double expansion anchors No Yes Step 7 Make sure that the top of the mast will point straight up 6 Use a wrench to loosen the nuts on the mounting foot so that you can rotate the mast to access both of the center mounting holes 7 Hold the mounting foot over the holes so the top part of the mast will rotate and point straight up 8 Insert and tighten the machine screws 9 Go on to the next section Final Installation to complete the installation process 22 Chapter 2 Mounting the Mast Mounting the Mast on a Hollow DANGER or Cinder Block Wall AVOID Power Lines When following these instructions take extreme e Electric dril
29. ional Electrical Code NEC 2 Choose a location to mount the grounding block The block should be as close as possible to the point where the cable s will enter the house 3 Decide where inside the house you plan to put the HD receiver 4 Measure and record your cable requirements in the spaces provided on the following page 60 30 60 amp S e YES G A Few Words About Grounding the System Grounding the satellite system to the central building ground helps protect it and other components from lightning damage Dish installation should comply with local codes and the National Electrical Code NEC Grounding the satellite system is something you can probably do yourself But if you re not sure you should contact a qualified electrician 10 Chapter 1 Preparing for This diagram shows typical installation steps It illustrates the minimum of cables needed to give a signal to one digital satellite receiver HDTV or HD set top converter The information on the following pages takes you through the cable estimating process step by step oc Oo Oo a m 2 Oo INDOOR Dual Satellite Antenna RG 6 Coaxial Cable Grounding Block RG 6 Coaxial Cable Multiswitch RG 6 Coaxial Cable Digital lt Satelitet L A Receiver OR HD Set Ti Sapas Converse AR OR Measure distance from the LNB on the Satellite Dis
30. k all cable connections to make sure they are securely fastened to the proper connectors from the TV to the satellite receiver all the way out to the dish LNB Make sure the coaxial cable connector center conductor is not bent or broken 4 Make sure the cable from the dish to the receiver is connected to the SATELLITE IN jack on the back of the receiver NOT the ANTENNA IN jack DIRECTV PLUS Dish Positioning and Pointing Problems 1 Verify that you are using the correct azimuth and elevation for your city by using the dish pointing menu 2 Make sure the DIRECTV PLUS dish is physically set to the correct coordinates given on the dish pointing menu e Make sure the DIRECTV PLUS dish mast is plumb and level e Make sure the elevation indicator edge of metal NOT the washer or the bolt is aligned to the correct elevation and that the polarization is set correctly 3 Use a compass to verify that the center of the antenna is pointed toward the correct azimuth reading number as indicated by the dish pointing menu Nearby metal objects may cause a compass to give an inaccurate reading 4 Make sure there are no obstructions trees buildings windows your body or hands etc that might be blocking the satellite signal 5 Slowly rotate the DIRECTV PLUS dish left or right Cone tick mark at a time pausing at each for 3 5 seconds until the on screen signal meter produces one continuous tone 6 If you can t acquire a signal by
31. l care to avoid contact with with 1 2 overhead power lines masonry bit electric lights and power circuits Contact with power lines electric lights Materials Needed Tools Needed Carpenter s 1 4 hollow wall level togglers or power circuits may be Screwdriver fatal It is recommended 8 20 l4 x3 ie ea a Gime that the DIRECTV PLUS dish be located more than Pencil 20 feet from overhead power lines IMPORTANT Consideration Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish Mounting Instructions 1 When installing togglers in cinder blocks it is important to position them in the core of the block To position the foot on the wall measure 7 from one edge of the block and mark the center of the block 2 Center the mounting foot on the mark you made 3 Level the center line of the mounting foot using a bubble level 4 Mark the eight outside corner holes 5 Remove the mounting foot Drill a 1 2 hole at the marked locations Continued on next page Chapter 2 23 Mounting the Mast 6 Install the togglers a Carefully fold one end of the metal channel along the plastic straps Hold the metal channel flat against the plastic straps and slide it through the hole b Pull the ring so the metal channel rests flush behind the wall Hold the ring tight and slide the plastic cap along the strap
32. lation is restored Do not stack VCRs or other components on top of the satellite receiver You hear a dialing sound while talking on the phone If the Satellite Receiver is Connected to a Phone Line Your satellite receiver may be attempting to call the billing center Under normal conditions the receiver hangs up any time it detects what it interprets as a voice on the line After four unsuccessful attempts to get a dial tone the receiver is designed to call out regardless of the status of the line If you re using the phone when the receiver calls out you ll hear a dialing sound Don t worry your phone connection will not be broken DIRECTV PLUS Dish Pointing Steps Step 1 Are you receiving a signal e If yes go to Step 4 e If no proceed to Step 2 Step 2 Adjust the azimuth right or left Are you now receiving a signal e If yes go to Step 4 e If no proceed to Step 3 Step 3 Adjust the elevation up or down 1 degree Are you now receiving a signal e If yes proceed to Step 4 e If no return to Step 1 Step 4 Carefully adjust the azimuth left or right and the elevation up or down until the peak signal is achieved When finished tighten the azimuth and elevation bolts Chapter 4 41 Reference Toll Free Telephone Product Help You can reach Thomson Consumer Electronics at the following number 1 800 679 4776 Toll free inside U S A Thomson provides a toll free telephone number to help you wit
33. ll with a ANS 3 16 wood bit Carpenter s level 2 5 16 x 3 lag screws 1 2 wrench 3 8 wrench 7 16 wrench 8 5 16 x 2 lag screws 9o99 OIDA O 10 5 16 washers Pencil Important Considerations Do NOT mount the DIRECTV PLUS dish where someone might use it as a handrail e Do NOT mount the DIRECTV PLUS dish on any type of aluminum or vinyl siding e Do NOT mount the DIRECTV PLUS dish on any type of composite paneling such as fiber board particle board or strand board DANGER e Do NOT mount the DIRECTV PLUS dish under an eave or overhang that may block or partially shadow the DIRECTV PLUS dish AVOID Power Lines e Make sure the wooden surface is structurally sound and can support the weight of the DIRECTV PLUS dish When following these instructions take extreme care to avoid contact with overhead power lines electric lights and power circuits Contact with power lines electric lights or power circuits may be fatal It is recommended that the DIRECTV PLUS dish be located more than 20 feet from overhead power lines 18 Chapter 2 Mounting the Mast Mounting Instructions 1 Locate the center of a stud where you want to mount the mast foot Make sure you locate and secure the mounting foot to the center of a wall stud Do not mount the DIRECTV PLUS dish near the edge of a stud Hold the mounting foot in a position so
34. llation 7 Be sure to ground the multiswitch 8 Use a silicone sealant to seal all outside connections and the hole you drilled for the coaxial cable to enter your house RG 6 cables from the grounding blocks Cables for Satellite B p Cables for Satellite A 101 RG 6 cable to HDTV set top converter or satellite receiver Ground the multiswitcher Making the Final Connections 1 Connect the RG 6 coaxial cable to the IN jack for satellite cable at the back of the digital satellite receiver HDTV or HD set top converter as shown DO NOT connect the coaxial cable to the IN FROM ANTENNA jack 2 Take a phone off the hook to prevent electric shock from incoming calls 3 Connect a phone cord from the back of the digital satellite receiver HDTV or HD set top converter to a phone jack About the Phone Connection The satellite receiver calls a telephone Step 1 Connect the RG 6 cable to the IN jack for number once a month or so to update satellite reception on the back of the your Access Card It is also used to digital satellite receiver HDTV or HD set order Pay Per View PPV events top converter box These calls only take a few seconds PHONE JACK j SATELLITE IN Step 2 amp 3 Take the phone off the hook before you connect a phone cord from an outlet to the back of the digital satellite receiver HDTV or HD set top converter Chapter 3 35 Final installa
35. low the surface e If the length of pipe above ground is too long guy wires may be needed to increase the stability of the mount in windy conditions e You will need to ground the pole in addition to the antenna and coaxial cable e The pole that has been secured in the ground with concrete replaces the mounting foot and mast assembly which were supplied with the DIRECTV PLUS dish The DIRECTV PLUS dish is held on the pole by the mast clamp Mounting Instructions 1 Dig a hole 36 deep and 8 to 12 wide at the mounting location AVOID Power Lines The depth of the hole must extend at least 6 below the frost line For most installations a pole 6 long is sufficient since this allows 3 of the pole to be below the ground and 3 above ground When following hesg instructions take extreme care to avoid contact with overhead power lines electric lights and power circuits Contact with power lines electric lights or power circuits may be fatal It is recommended that the DIRECTV PLUS dish be located more than 20 feet from overhead power lines Continued on next page Chapter 2 25 Mounting the Mast 2 Use a hacksaw to cut a 45 degree angle at the bottom of the pole This will prevent the pole from rotating in the concrete over time 3 Place the pole in the hole and use a small amount of dirt or stones to hold the
36. n signal meter The signal meter shows you when you have locked onto a satellite s broadcast signal and gives you the signal strength It is easiest to use the signal meter with the help of another person to relay signal strength values to you or by moving the TV displaying the signal meter so that is easily viewed at the point of installation 2 Make sure that you select the correct type of dish round or oval The signal meter will give you the pointing coordinates for your antenna and values will depend on the type of antenna you have selected Failure to select the correct dish will result in wrong pointing angles as well the inability to receive certain programming 3 Access the signal meter Set signal meter to the 101 satellite this might also be represented on screen as Satellite 1 or Satellite A At this point you will probably not have a signal Maximum Signal Strength While the maximum signal meter value is 100 the signal strength you achieve will most probably be less Although there is no difference in picture quality between signal strengths of 60 and 85 percent the higher the signal the less likely you are to experience signal outages during adverse weather Tip You can adjust your TV s volume to hear the signal meter from the dish location or you may want a friend to watch the signal meter and relay the strength reading to you 36 Chapter 3 Final installation Point cen
37. nd level the elevation azimuth and polarization settings you get from on screen instructions will not be accurate This makes it difficult to obtain the satellite signal s The mast must be even in both the side to side and the front to back directions Side to side leveling determines whether the mounting foot is level Front to back leveling determines whether the mast is plumb and level Leveling Side to Side 1 If you mounted the mast on a vertical surface such as a wall you leveled the mast side to side when you mounted the mast foot Skip to Leveling Front to Back on the next page 2 To check whether the mast is level side to side place a carpenter s level on the mast as shown in figure A 3 Is the bubble centered in the level s window If YES Continue to Leveling Front to Back If NO a If the bubble is not centered determine which side of the mounting foot needs to be raised b Unscrew the lag or machine screws from that side of the mounting foot c Place washers between the mounting foot and the mounting surface Use enough washers to level the mounting foot d Secure the mounting foot with the lag or machine screws Level Not Level STEP 2 Verify that the mast is STEP 3 If the mast is not level add level side to side washers to level the foot IMPORTANT Making sure the mast is plumb and level is one of the most important steps in installation If the mast is no
38. p Note that each mark indicates two degrees of tilt 2 Securely tighten the flange nuts Tilt alignment mark Flange nut Flange nut Chapter 1 15 Preparing for Installation Attaching the LNB Support Arm and Adapter 1 Attach the rectangular LNB feeder tube to the antenna socket making sure that the round hole for the spacer is positioned as shown in the diagram below Tighten the bolt while holding the nut Q fam 1 4 x 1 1 2 Hex Head Bolt Feed Tube Mounting LNB adapter 1 4 Flat Washer Feeder tube A 7 of S ay 1 4 Hex Flange Nut OL_ 81 Long Spacer 4 Feed Tube Mounting 8 x 1 Phillips Head Screw LNB amp Adapter Mounting 4 B 2 Attach the LNB adapter to the feeder tube and secure it by using a 8 hex insert and a 8 Insert Nut LNB amp Adapter Mounting 1 long phillips head screw Move On to the Next Section Now that you have all of the preliminary installation steps completed go on to the next section Mounting the Mast 16 Chapter 1 Chapter 2 Mounting the Mast Chapter Overview e Mounting The Mast On Solid Wood Or Lap Siding e Mounting the Mast on Brick or Poured Concrete e Mounting the Mast on a Hollow or Cinder Block Wall e Mounting the DIRECTV PLUS Dish On A Pole Mounting the Mast Mounting The Mast On Solid Wood Or Lap Siding Materials Needed Tools Needed e Electric dri
39. pole upright You may need to attach guy wires to help keep the pole upright 0 45 cut 4 You can level the pole using the a carpenter s level taking readings in two spots 90 degrees from each other on the sides as shown below A circular bubble level is recommended for this task though as it will tell you if the mast is plumb and level from all angles with just a single reading Level the pole at two different locations that are at right angles to each other 5 Fill the hole with quick drying cement Stop when the cement is about two inches from the top of the hole 6 Let the cement completely dry before you mount the dish on the pole 7 Goon to the next section Final Installation to complete the installation process Top view of pole Ti L P l Most hardware stores should Put level 2 places is a carry an inexpensive circular eens Ag SSA AGN eee f bubble level These inexpensive levels can tell you when the Level mast is plumb and level in all Q directions with just one reading C_ a LO bar Not Level C 26 Chapter 2 Final Installation Chapter Overview Leveling the Mast Final DIRECTV PLUS Dish Assembly Routing and Grounding the Cables Running Cable Into the House Making the Final Connections Acquiring and Fine Tuning the Signal Chapter 3 Final installation Leveling the Mast Making sure the mast is plumb and level is one of the most important steps in installation If the mast is not plumb a
40. r 00006 16 Mounting the MaSt ssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn na 17 Mounting The Mast On Solid Wood Or Lap Siding 18 Mounting INStructions sisiciccccsssesreicssiniAnccimencrieeiiiiseees 19 Installing a Spacer minent aeaii danaa ek 20 Mounting the Mast on Brick or Poured Concrete 05 21 Mounting the Mast on a Hollow or Cinder Block Wall 23 Mounting the DIRECTV PLUS Dish On A Pole 0086 25 Table of Contents Final Installation oie ocnseeccanscs cdot wcccceesicedudacsscassadenseaessuaacs 27 Leveliriq the MaStisenuisscicvececcssazesdecesqsacesanceeneducverdeanesageese2es 28 Leveling Side to Side cccscccecceeeceeeceeeeeeeeeeeeeeseeeeeees 28 Leveling Front tO Back cccccccsccseeceeeceeeceeseeeseeeeeeeaeees 29 Final DIRECTV PLUS Dish Assembly cccsccceeeeeeeeeeeees 29 A Few Words About Grounding the DIRECTV PLUS SY Stemi ee e t ai t 31 Routing and Grounding the Cables cccceccceeeeeeeeeeeees 32 Running Cable Into the HOUSGC cceecceeesseceeeeeeeeeeeseeees 33 Cable Entry OVerView ccccsccsecceeeceecceeceseceeeeeeeaeeseeeees 33 Step by Step Instructions for Routing the Cables 34 Making the Final CONNECTIONS cceeceeeceeeeeeeeeeeeeeeseeees 35 Step By Step Instruction for Acquiring and Fine Tuning the Signal siciccgi0s ss22 oss ssaugieecnces ead dc 36 Acquiring and Fine Tunin
41. rther maximize the signal meter value by finely adjusting the elevation angle Make a note of the elevation and the azimuth angles where signal meter was the highest The elevation angle can be read from the scale the azimuth angle can be noted by marking the mast and antenna bracket using a pencil crayon soap etc Switch signal meter to satellite 119 this might also be represented on screen as Satellite 2 or Satellite B If the antenna mast and multiswitch have been installed properly signal meter should be locked For many parts of the US the optimum Azimuth and Elevation settings for both satellites will be almost the same However for some parts of the country in the Northeast and Southwest there might be slightly larger differences in the optimum settings between the satellites If no signal is available check the connections to the multiswitch Once again sweep the azimuth until the signal meter value for satellite 119 is maximized then adjust the elevation to peak the reception for satellite 119 Make a note of the elevation and azimuth angles Switch signal meter to satellite 101 to make sure that signal meter is locked for both satellites For installations where there is a difference in settings adjust the Azimuth and Elevation settings halfway between the optimum points that were noted for each satellite This will ensure the best performance in adverse weather conditions After adjusting antenna make
42. s until the cap is flush with the wall Fold in Step 6a Slide the metal channel Step 6b Make sure the plastic cap is through the hole flush with the wall c Push the straps side to side to snap them off flush with the wall Step 6c Snap off straps flush with the wall d Repeat for all eight holes 7 Use a 7 16 wrench to loosen the nuts on the mounting foot so you can rotate the mast to access both of the center mounting holes 8 Hold the mounting foot over the holes so the top part of the mast will rotate and point straight up For the final mounting you should use a carpenter s level or a circular level to assure that the mast is plumb and level Step 8 Make sure that the top of the mast will point straight up 9 Place washers on each of eight 20 x 3 machine screws and attach the mounting foot to the wall Securely tighten the screws 10 Go on to the next section Final Installation to complete the installation process 24 Chapter 2 Mounting the Mast Mounting the DIRECTV PLUS Dish On A Pole Materials Needed Tools Needed e 1 galvanized steel pipe Carpenter s level with a measured outer diameter of 23 Screwdriver H 3 bags quick setting are concrete Hacksaw Shovel or post hole digger AVAVAVAYAYAYAT AT NT NTENT ENTE Pencil Important Considerations e Do not install the pole in wet or marshy areas e The pole must go at least 3 feet be
43. sure that signal meter is still locked for both satellites Carefully tighten all of the bolts trying not to move the antenna on the mast while you do so When done tightening the bolts make sure that signal meter is still locked for all satellites e Ifthe antenna moves or the signal meter values change significantly lower while tightening the bolts slightly loosen the elevation bolts so they are still somewhat snug and adjust to maximize signal strength then carefully tighten them again 38 Chapter 3 Chapter 4 Reference Chapter Overview e Troubleshooting e Toll Free Telephone Product Help e Limited Warranty e Index Reference Troubleshooting Can t Pick Up the Satellite Signal Most problems with signal acquisition can be traced to one of these points improper cabling and connections or inaccurate positioning and pointing of the DIRECTV PLUS dish Cabling and Connections Problems 1 Make sure you re using the proper type of RG 6 coaxial cable to connect the LNB to the grounding block and the grounding block to the satellite receiver Standard Cable TV coaxial cables RG 59 will NOT pass the satellite signals properly Important Do NOT connect the RG 6 cable from the dish or grounding block to any existing TV cable in your house Do not use conventional TV splitters They will not pass the satellite signals 2 Make sure the Access Card is fully inserted into the Access Card slot 3 Chec
44. t bracket Block converter ar p Elevation Fine Tuning hardware LNB Adapter LNB feeder tube Mounting foot and mast Hardware Included Q O i 1 C fw BO 1 4 x 1 1 2 Hex Head Bolt 10 Hex Washer Head Screw Fs Feed Tube Mounting Ground Screw 1 4 External Tooth Washer M6 Hex Head Self Tapping Screw 8 Insert Nut Multi Switch Mounting LNB amp Adapter Mounting E Summ 1 4 Lock Nut ESNA Type O 8 x 1 Phillips Head Screw 2 i b LNB amp Adapter Mounting 1 4 x 7 8 Long Carriage Head Bolt 81 Long Spacer Azimuth Clamp Bolt Feed Tube Mounting 1 4 Flat Washer uuw lt gt bm ff 1 4 x 1 3 4 Long Carriage Head Bolt 1 4 x 1 2 Long Carriage Head Bolt k Antenna Mounting Bolt Painted Head Mast Adjusting Bolts 1 4 Hex Flange Nut L Bracket Fine Tuning Adjustment Tool mmn a 12 Chapter 1 Preparing for Installation Securing the Mast Foot 1 If you plan to use the mast foot use two 2 1 4 x 1 2 carriage bolts and two 2 1 4 flange nuts to join the pieces through the bolt holes BA in the mast and the curved space of the mounting foot Place one bolt r r 1 4 x 1 2 Long Carriage Head Bolt on each side Secure the bolts with a locking washer and locking nut Mast Adjusting Bolts Leave the assembly loose enough to allow movement in the curved slot without damage to the painted surface on each side
45. t plumb and level the elevation azimuth and polarization settings you get from on screen instructions will not be accurate This makes it difficult to obtain the satellite signal s Tip Any hardware store should have an inexpensive circular bubble level which can tell you when the mast is plumb and level in all directions at once CAUTION Use caution when installing adjusting or dismantling the DIRECTV PLUS dish and mast The weight of the dish may cause the DIRECTV PLUS dish and mast to swing down and strike you a bystander or nearby objects This could cause personal injury or damage to the dish Never insert your fingers inside the mast Always grip the mast around its outside circumference 28 Chapter 3 Final installation Leveling Front to Back 1 Loosen the two bolts securing the mast to the mounting foot so the mast moves freely 2 Place a bubble level on the mast as shown in the figure Move the mast so the bubble is centered in the level s window Level Not Level Level Not Level Rotate mast as needed Rotate mast as needed 3 Tighten the two bolts securing the mast to the mounting foot Final DIRECTV PLUS Dish Assembly 1 Attach the reflector to the support arm The top of the mast should slip on easily into the antenna clamp Make sure that the top of the mast has reached the pivot bolt running through the top of the antenna clamp collar The antenna
46. te Survey 9 R Rain Fade 41 Restrictions 2 RG 6 coaxial cable drip loops 32 routing into house 33 Reference S Safety Information 2 Signal obtaining 36 strength 36 Signal meter 36 Site survey 9 Support sleeve 14 T Temporary Signal Loss 41 Tilt definition 15 setting 15 Troubleshooting 40 cabling problems 40 dish pointing 40 signal acquisition for system test 40 W Warranty Information 43 Wood Mount 18 Chapter 4 45 If your satellite system needs service please contact your dealer or the nearest Servicenter from the yellow pages Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product THOMSON CONSUMER ELECTRONICS 10330 North Meridian Street Indianapolis IN 46290 100 RECYCLED PAPER 1999 Thomson Consumer Electronics Inc o Trademark s Registered MINIMUM 50 POST Marca s Registrada s CONSUMER Printed in USA TOCOM 15407690 PRINTED WITH SOYINK DIRECTV and DIRECTV PLUS are trademarks of DIRECTV Inc a unit of Hughes Electronics Corp and are used with permission
47. ter of the antenna to the exact azimuth direction according to your compass a Using a compass point the antenna east left of the azimuth value for your location b Sweep the antenna towards west right and through the azimuth point by moving the dish in approximately 3 degree increments and pausing to wait for an updated value from signal meter If the signal is found and signal meter is locked go to step 4 Tip To make sure you have the strongest possible signal s move the dish until you get a continuous tone then continue moving until the single tone stops Go back to the strong setting then repeat the process in the opposite direction Do this until you know where the strongest setting is c If after sweeping the antenna completely to the west the satellite signal is not found adjust the elevation 2 degrees and sweep the azimuth again d If the signal is still not found adjust the elevation 2 degrees from the original value 4 degrees from current setting and sweep the azimuth again Fine Tuning adjustment e If the signal is still not found check to make sure the cables are connected correctly Also verify the Azimuth Elevation and Tilt angles for your location and the plumbness of the mast using a bubble level Chapter 3 37 Final installation 10 With signal meter locked and displaying a value greater than 0 adjust the azimuth until the signal meter value is maximized Then fu
48. the center line is centered on a stud or Tip solid wood surface To locate a stud underneath If you are mounting on a sloped or vertical surface use a level to verify that the panel siding locate the nails center line is perfectly vertical securing the panel to the wall The nails usually align with the Use a pencil to mark the two center holes and the eight outside corner holes of center of the stud and provide the mounting foot an easy guide Step 2 Center the foot on the Step 3 Make sure the mounting stud foot is level Remove the mounting foot and drill two 3 16 holes in the two center hole locations and four 3 16 holes in the four outside corner locations Use a wrench to loosen the nuts on the mounting foot so that you can rotate the mast to access both of the center mounting holes Hold the mounting foot over the holes so that the top part of the mast will rotate and point straight up The mast needs to be perfectly plumb and level in order for the dish to receive a satellite signal Yes Step 7 Make sure that the top of the mast will point straight up Chapter 2 19 Mounting the Mast 8 Install two 5 16 x 3 lag screws into the two center holes on the mounting foot Securely tighten the screws into the center of the wood beam 9 Put washers on the 5 16 x 2 lag screws insert the screws into the four outside holes and securely tighten them 10 Go on to the next se
49. thorized satellite system installer I m Not sure If have a Clear View If you re not certain whether you have a clear view to the satellite you have two choices e Continue with the installation and determine whether you have a clear view to the satellite by testing the system e Contact your satellite system dealer to find the name of an authorized satellite system installer who can help you verify that your property is suitable for installation Have A Clear View to the Satellite Your site should be suitable for installing the satellite system Continue with the installation Estimating Cable Requirements Now that you ve decided on the exact mounting site you need to decide where you want the cables to enter the house The next step is to figure out approximately how much cable you are going to need 1 Locate the central building ground You will ground the antenna using the cable grounding block to a single point in the central building ground The following is a list of acceptable building ground points e Grounded interior metal cold water pipe within five feet of the point where the cable s enter the building e Grounded metallic service raceway e Grounded electrical service equipment enclosure e Eight foot grounding rod driven into the ground only if bonded to the central building ground by 6 or heavier bonding wire e Other acceptable grounding electrodes that comply with sections 250 and 810 of the Nat
50. tion Acquiring and Fine Tuning the Signal Now that you have installed the DIRECTV PLUS satellite antenna and routed all of the cable it s time to acquire and fine tune the signal Before you begin you may want to go outside and double check the azimuth elevation and tilt settings on the dish to make sure they correspond to the on screen coordinates given e Make sure that the elevation indicator is aligned with the edge of metal not the washer or the bolt e Make sure the antenna s mast clamp is tilted to the degree markers indicated e Use a compass to verify that the azimuth setting on the dish is correct When you are confident that the settings are correct bring up the Dish Pointing menu again and use the on screen signal meter to see if you are getting a signal However once you have acquired a signal you must fine tune it to insure you have the strongest settings possible Refer to your digital satellite receiver HDTV or HD set top converter manual for on screen menu information If you are not receiving a signal you need to incrementally adjust the azimuth setting on the dish After you receive a signal you will want to continue to adjust your settings to get the best possible signal Step By Step Instruction for Acquiring and Fine Tuning the Signal 1 Read the instruction manual that came with your digital satellite receiver HDTV or HD set top converter to determine how to access the on scree
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