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WROC2000 User Manual Rev 2.1.5.88

1. Establish a three way calling Press during the two way conversation while there is a waiting party aside Splitting a three way calling into Press during the three way calling two way conversation Switch between calls Press Extension Status Subscription Extension status subscription for IP phone NRP1004 and NRP1012can be configured in WROC2000 GUI Set on Web GUI Click Voice on the home page Navigate to Extension gt Extension status subscribe Click 2 and select the extension you need to subscribe Click Apply Bow ONE 51 N On Extension model please select either NRP1004 or NRP1012 NRP1004 can subscribe up to 4 extensions andNRP1012 can subscribe up to 8 extensions Enter the extension number or click 7 to choose the extension number you wish to subscribe Click Save The phone will download the subscription configuration automatically every time the subscription period takes effect or the phone is rebooted If the phone is not registered please connect it with LAN port of WROC2000 and power on then enter the PIN in the PIN input box of the IP phone the PIN can be viewed by navigating to Voice gt Extension gt IP Extension After rebooting BLF will show the extension status Extension Status BLF Status Idle Green solid lit Ringing Red flash Calling Red solid lit Off line Red solid lit Notes Subscription will fail if you choose the wrong
2. This feature allows you to put a call on hold with music played for the caller and hang up the phone and then continue the conversation from any other extension Note Call hold must be enabled before you enable call park Using Call Park Dial gt press 30 gt dial parking line number available from 1 to 9 gt hang up Call park Note If the line selected for parking is occupied you are prompted to change to other line number Parking retrieval Press 30 gt dial the parking line number Call Waiting If a new call comes in when you are on a call you will hear a new call indicator tone prompting you to answer or ignore the new call without terminating the current call Additionally you can switch between the two calls Enabling Call Waiting To enable call waiting perform the following steps 1 Click Voice on the home page 2 Navigate to Extension Analog extension Advanced Phone gt Other 3 Optional Navigate to Extension IP extension Bis Other 4 Select Call waiting 5 Click Save Using Call Waiting No action is required when the system prompts you with a Ignore the new call new call indicator tone that will automatically disappear after several minutes Answer the new call On hearing the new call indicator tone press to place the current call on hold and answer the new call Switch between the calls Press Note The call waiting feature is not available for the attenda
3. AES or none instead of Temporal Key Integrity Protocol TKIP Wireless Network Security The wireless network security and encryption is set up to prevent the WROC2000 from unauthorized access and monitoring Setting Wireless Network Key To set the wireless network key perform the following steps 1 Click Network on the home page 2 Navigate to Wireless gt Security and select the security mode WPA WPA2 PSK by default according to the wireless network standard supported by the wireless terminal Wireless Network Standard WEP Protocol WPA Protocol WPA2 Protocol IEEE 802 11b Supported Not supported by early Not supported by early wireless terminals wireless terminals IEEE 802 119 Supported Not supported by early Not supported by early wireless terminals wireless terminals IEEE 802 11n Supported Supported Support e Select None from Security mode in Security e Select WEPAUTO from Security mode select the default key and enter the passphrase in Wire equivalent protection WEP Notes e Ifthe length of the key is 64bits key the passphrase should be 10 hexadecimal characters or 5 ASCII characters e If the length of the key is 128 bits the passphrase should be 26 hexadecimal characters or 13 ASCII characters WPA PSK Select WPA PSK from security mode and perform the following settings in WPA PSK a Select TKIP or AES from Type b Set the passphrase c Enter a value in Key Renewal Interval
4. Enabling IMS To enable the IMS perform the following steps 1 Click Voice on the home page 2 Navigate to Advanced gt SIP gt IMS 3 Select IMS and set the access network information including the IP address and port number such as 192 168 100 200 5060 of the access network 4 Click Save Setting Service Provider Information To set the information about the service provider perform the following steps 10 Click Voice on the home page 11 Navigate to Trunk gt IP trunk 12 Set the IP address and port number same as that of access network information of the service provider in Registration server For details see the section IP Trunk in this manual 13 Click S on the home page to reboot the WROC2000 and make the setting valid 14 Log in to the WROC2000 again and click Voice on the home page 15 Navigate to Trunk gt IP trunk gt Current account to check whether the registration is successful or not 58 Incoming Call Setting DID The Direct Inward Dialing DID feature binds an external trunk to an extension When a call comes in the WROC2000 directs the call to the bound extension without the need for an auto attendant For example the DID numbers can be assigned to customers for convenient contact with the salesmen Setting DID To set the DID perform the following steps 1 Click Voice on the home page 2 Navigate to Trunk gt Analog trunk gt LINE select DID from Trunk type and select a DID number fro
5. random code e cd wav indicates the recording file for an incoming call Voicemail When the voicemail is enabled for an extension the caller can leave a voice message following the voice prompt if a call is not answered Configuring the Voicemail To configure the voicemail perform the following steps 1 Click Voice on the home page 2 Navigate to Advanced Recording 3 In Recording select Enable 4 Navigate to Extension Analog extension IP extension and click d corresponding to an extension number in Current account 5 Select Forward all calls to voicemail or Forward unanswered calls to voicemail in Call forwarding in Add Modify IP extension Note For an analog extension if Forward all calls to voicemail is enabled you will hear a stutter dial tone 6 Click Modify Accessing the Voicemail through an Extension To check the voicemail through an extension perform the following steps Pick up the extension and you will be prompted by a special beep to access the voicemail Next press 98 and follow the voice instruction to access the voicemail Note Users are only allowed to check the voice messages on their own extensions Accessing Voicemail Files To check voicemail files perform the following steps 1 Click EM on the home page if HTTP is selected under Network Application USB storage gt Access method and enter the username and password both are user by default in the pop up dialog box T
6. Clicked to restore network setting e Voice Clicked to restore voice setting e All Clicked to restore the settings of network and voice Telnet Telnet service allows you to view the device information Enable Telnet via GUI 1 Click Mgmt on the home page 2 Click Remote Management and select On to enable Telnet service 3 Set the Telnet Password The password must be 6 to 20 characters long and contain at least two types of alphabetic numeric or symbolic character except the equal sign 4 Enter the password again in the Confirm password field 5 Set the IP range of remote PC specified for the PCs that are allowed to visit the device The default range is 0 0 0 0 to 255 255 255 255 which allows any PC to visit the device 6 Click Save Note Telnet service is disabled by default 65 Remote Management This feature enables you to access the WROC at aWAN port address remotely Setting Remote Management To set remote management perform the following steps 1 Click Mgmt on the home page 2 Navigate to Remote Management 5 In Remote management select Enable Note This procedure is not available in bridge mode 6 In Access method select https or http You can also modify Remote management port the default value is 8080 7 Set the IP range of remote PC specified for the PCs that are allowed to remotely visit the device The default range is 0 0 0 0 to 255 255 255 255 which allows any terminal to visit th
7. Enable Pick up the phone gt press 35 gt press 1 Disable Pick up the phone gt press 35 gt press 0 Query Pick up the phone gt press 35 gt press Distinctive Ring The WROC2000allows you to enable different ring cadences for internal calls and external calls This feature is only applicable to analog extensions Enabling Distinctive Ring To enable distinctive ring perform the following steps 1 Click Voice on the home page 60 2 Navigate to Extension gt Analog extension gt Advanced gt PHONE gt Other 3 Optional Navigate to Extension gt IP extension gt ER Other 4 Select Distinctive ring Note After the distinctive ring feature is enabled for an extension the WROC2000 automatically identifies whether the call to the extension is from internal or external and automatically configures a ring cadence for the extension 5 Click Save DND This feature facilitates you to reject any calls with voice prompts If this feature is enabled for an analog extension a special beep is prompted after you pick up the extension Setting DND To set the DND feature perform the following steps Click Voice on the home page Navigate to Extension gt Analog extension gt Advanced gt PHONE gt Other 1 2 3 Optional Navigate to Extension gt IP extension gt 31 other 4 Select Do not disturb 5 Click Save Activating Deactivating and Querying DND through a Phone Notes e Activating deactivating a
8. Event type Description Events Default SIP port selected Remote management enabled IP trunk registration succeeded WAN port reconnected Administrator login Configuration change FXO port connected FXO port disconnected Orange Administrator password change Login failure illegal login Alarm normal Red Device rebooting Software exit IP trunk registration failure Software restarted Alarm serious Abnormal IP extension registration WAN port disconnected hostname resolution failure The operation options for alarm event messages in batch are displayed under each event alarm type for example Acknowledge All while operations listed on the right side of messages such as Modify Disable Acknowledge can be performed towards individual message The number of events alarms is displayed on the upper left corner of the interface The details for all the operations are listed below Operation Description Disable The operation is merely used for disabling the Remote Management when the function is enabled in the Events 67 68 Modify The operation is merely used for changing the SIP port if it is specified as 5060 in the Events Acknowledge Confirm the messages for each type of events warnings sequentially The number of messages will decrease but the warning history will not be cleared Clear Clear the messages for each type of events warnings sequentially The number of mess
9. To set WDS through GUI perform the following steps 1 Click Network on the home page 2 Click Wireless gt WDS 3 Select the WDS mode WDS Mode Applicable to Applicable to the Able to Provide Description 22 the Master AP Extended AP the AP Function Lazy Yes Yes Yes The MAC address of the extended AP is not required Bridge Yes Yes No The MAC address of the extended AP is required Repeater Yes Yes Yes The MAC address of the extended AP is required 4 Set the encryption type and key If the bridge or repeater mode is selected the AP MAC address needs to be entered Note If the bridge or repeater mode is selected the AP MAC address needs to be entered 5 Click Save Example for Expanding Wireless Network Coverage through WDS in Lazy and Repeater Modes Performing Settings in the WROC2000 1 Log in to the WROC2000 and click Network on the home page 2 Navigate to Wireless gt Basic gt Wireless network select 802 11b g n from Network mode select 11 from Channel and write down the SSID 3 Navigate to Wireless gt Security and set the security mode and encryption key Note If the WPA WPA2 PSKdefault security mode is used the encryption type should be AES and the key should be 12345678 4 Navigate to Wireless gt WDS select Lazy mode from WDS mode select AES from Encryption type enter 12345678 in Encryption key and click Save Performing Settings in another WROC2000 Router 1 Set
10. a null blank SSID select Enable beside SSID broadcast e To ensure safe network access and prevent wireless clients under the same SSID from communicating with each other select Enable beside AP isolation Note AP isolation can be applicable to such public places as hotels and airports with hotspots f To prevent a wireless client from accessing other wireless clients under different SSIDs Ethernet clients or the same WROC2000 select Enable beside MBSSID AP isolation g Select a wireless channel from Channel Note You must not change the wireless channel unless you notice interference problems with another nearby access point 3 Click Save The basic information about the wireless network clients of the WROC2000 can be checked under Network gt Wireless gt Clients List Setting High Speed Mode To set high speed mode that is only applicable to the 802 11n wireless connection mode perform the following steps 1 Click Network on the home page 2 Navigate to Wireless gt Basic gt High speed mode You are recommended to use the default values of the parameters Operating mode e Mixed mode Improves wireless network compatibility but affects the throughput e Green mode Improves the throughput but affects the compatibility and system security Channel bandwidth Doubles the transmission rate and improves the wireless network throughput by sending to and receiving from the 40 MHz channel or a 20 MHz chann
11. bytes by default for data fragmentation When the data size exceeds the threshold the data packet will be fragmented into several pieces RTS threshold Activates the Request To Send mechanism if the data size exceeds the value you set The data packets are sent with permission If the access of long distance client is interfered you can set a smaller threshold value The default value is 2 347 bytes TX power Indicates the distance and range that wireless signals can cover The default value is 100 Preamble type Includes the long transmit preamble that may provide a more reliable connection or slightly longer range and the short transmit preamble that gives better performance TX burst Indicates a mechanism in which the AP attempts to send multiple packets after receiving an ACK message from the client and assures the AP a higher throughput without changing the network environment and increasing the transmission duration Packet aggregate Reduces the occupied network bandwidth and degrades network performance in case of poor network environment or serious interference IEEE 802 11H support Only applied to A bandwidth 21 Wi Fi Multi Media Wi Fi Multimedia Wi Fi multimedia WMM is a wireless Quality of Service QoS protocol ensuring the preferential transmission of voice and video data To perform WMM the wireless client is also required to support WMM By default WMM
12. can set up 2 templates 5 00 p m 9 00 p m Template 1 Monday to Friday Saturday and Sunday 5 00 p m 12 00 p m Template 2 Saturday and Sunday Restaurant Monday Friday 11 00 a m 2 00 p m You can set up 7 daily templates l offering daily 5 00 p m 9 00 p m Upload your greetings with daily special specials Saturday and Sunday 5 00 p m 12 00 p m Ad for each template Greetings Daily special Ad is required e The procedures of configuring time schedule via templates are as follows 1 Plan a customized auto attendant dial plan 2 If templates are needed navigate to Basic gt Profile to configure the templates You can define up to two business hours and greetings for business non business hours 3 Configure when the templates take effect on Auto attendant page Greeting The greeting can be varied from business hours to non business hours and can be varied with different analog trunks Default Greeting Prompt Item File Name Content Business hours welcome Thank you for calling If you know your party s extension please dial it now Or press zero to transfer to an operator Non Business hours offhour Thank you for calling Our office is closed If you know the extension please dial it now Customize the Greeting Prompt Synthesizing the Greeting File To synthesize the greeting file perform the following steps Click Voice on the home page Navigate to Basic gt Text to voice
13. greeting to set the greeting contents Click Start The greeting file starts to be synthesized Click Save as greeting for office hours to save the synthesized greeting file for business hours Ur e M Nm Optional Click Save as greeting for non office hours to save the synthesized greeting file for non business hours Note The saved greeting file less than 292 KB must be in user wav user pcm or user dat format 6 Click Download amp Listen to download and play the greeting file and modify the greeting file as required 36 Uploading Greeting File Three types of the greeting file that can be uploaded are listed as follows wav files are suggested to be uploaded File type Codec Size Sampling rate Name wav G 729 G 711 lt 292KB 22 050kHz or The files should be named 8 000kHz as fringl to fring9 The dat G 729 lt 37KB number of voice files is up pcm G 711 lt 292KB to 9 Note The uploaded wav files will be converted to dat files in the G 729 coding format and pcm files in the G 711 coding format automatically To upload the synthesized greeting file perform the following steps 1 Click Voice on the home page 2 Navigate to System gt Greeting 3 Select and upload the synthesized greeting files for example userivr wav To delete the files please select the files to delete from the drop down list of deletion items and click Delete Click Upload Navigate to Basic gt Auto attendant
14. gt Greeting to change the Business Non business hour greeting file Setting the audio greeting for all trunks mno To set the greeting for all trunks perform the following steps 1 Click Voice on the home page 2 Navigate to Basic Auto attendant 3 Select Business hours only in Auto attendant and select welcome or mccs welcome from Business hours in Greeting 4 Optional Select Non business hours only in Auto attendant and select offhour from Non Business hours in Greeting Setting the Greeting for an Analog Trunk or IP trunk To set the greeting for an analog trunk perform the following steps 1 Click Voice on the home page 2 Navigate to Trunk Analog trunk LINE 3 Enter a trunk ID in Trunk ID select IVR from Trunk type and select mccs welcome or welcome from Greeting Note If you select DID from Trunk type no greeting will be played and the incoming calls will be directly redirected to a bundled extension 4 Click Save To set the greeting for an IP trunk perform the following steps 1 Click Voice on the home page 2 Navigate to Trunk gt IP trunk Current account 3 Click 9 corresponding to the target trunk ID 4 In the pop up Modify dialog box select IVR from Trunk type select welcome or mccs welcome from Greeting and click Apply 37 Setting the Greeting for Non English Speaking Countries If you are from non English speaking countries perform either of the following steps to set t
15. in Rules select Accept from Action set the other parameters and click Add Notes e The filtering based on the MAC address and source IP address can prevent a terminal from connecting to the Internet e The filtering based on the destination IP address can prevent the access to this IP address e The filtering based on ports can prevent the access to some services such as WEB and File Transfer Protocol FTP e Up to 32 control rules can be added to the control rule table e Ifyou do not want to add a certain filtering rule to the control table you can set it to be empty Advanced Filtering This feature facilitates you to access legitimate websites by filtering network packets including web contents like Java and ActiveX applications keywords and URL Setting Filtering To set filtering perform the following steps 1 Click Network on the home page 2 Navigate to Firewall gt Advanced filtering Filtering mode Description Content Prevents you from accessing to websites containing such content as Proxy Java or ActiveX 25 URL Prevents you from accessing to a certain website For example If you enter sohu com in URL neither the www sohu com website nor the second third level domains such as mail sohu com of sohu com can be accessed to Keyword Prevents you from accessing to a certain type of websites For example if sports is set to be a keyword any sports involved websites such as sports sina
16. is enabled APSD Automatic Power Save Delivery APSD saves power when no data is transmitted Enabling this function may reduce the wireless network performance By default APSD is disabled WPS Wi Fi Protected Setup WPS is used to easily establish encrypted connections between wireless client and WROC2000by entering the PIN and clicking Start to connect or pressing the WPS button Enabling WPS To enable WPS perform the following steps 1 Click Network on the home page 2 Navigate to Wireless gt WPS a In WPS config select Enable beside WPS click Generate beside Route_PIN to generate a PIN of the WROC2000 and click Save Next enter the generated PIN on the WPS client to automatically connect to the WROC2000 b Perform either of the following settings in WPS progress e Select PBC and click Start to connect e Select PIN enter the PIN of the WPS client in PIN and click Start to connect Notes e The WPS information can be checked in WPS e Reset OOB is used to place the WPS client in idle state with the WPS indicator unlit and allows non WPS clients to access the WROC2000 e It is recommended to re configure the security mode for the wireless network of the WROC2000 after clicking Reset OOB WDS Wireless distribution system WDS enables the WROC2000 to extend its wireless network coverage by establishing connections with other routers through lazy bridge or repeater mode Setting WDS through GUI
17. o a Network Voice Mgmt Status Wizard Network Sets network parameters such as network connection mode and wireless network security Voice Sets telephony parameters such as dialing rule auto attendant analog or IP trunk analog or IP extension call forwarding and call transfer Mgmt Provides settings such as password change software upgrade configuration Management management and system reset Status Allows you to check the transmission status of network statistics on data sending and receiving log management call status call log and product information Wizard Provides guidance on quick installation of the WROC2000 For details see Quick Start Guide Common Buttons in the GUI Reboot Logout Go back to the home page a save Save the configurations Back to the top Back to the top of the page Chapter Ill Network Network Settings WAN The Wide Area Network WAN access mode of the WROC2000 depends on the service provided by the Internet Service Provider ISP Setting the WAN To set the WAN perform the following steps 1 Click Network on the home page 2 Navigate to Network gt WAN and select a network connection mode from the upper left text box in Setup Connection Mode STATIC Fixed IP DHCP Auto config PPPoE ADSL L2TP PPTP 3G 4G Description Requires you to set the parameters that are provided by the ISP
18. perform the following steps 1 Click Voice on the home page Navigate to Trunk Analog trunk to select Call ID detect in Line Navigate to System Blocked phone numbers Enter the call block numbers Click Save na bo bh Note Up to 30 call block numbers are supported 62 Chapter V Management Management Password For the sake of security you are recommended to modify the initial password when you first log into the WROC2000 Modifying the Password To modify the password perform the following steps 1 Click Mgmt on the home page 2 Click Modify Pwd 3 Modify the password and set a login timeout value Administrator e New password A complex password consisting of numbers lowercase and password uppercase letters is recommended e Confirm new password Enter the new password again Timeout If the login time exceeds this value the system will automatically log out 4 Click Save Software Upgrade To ensure good performance of the WROC2000 you are recommended to upgrade the WROC2000 software to the latest version Upgrading the Software To upgrade the software perform the following steps 1 Click Mgmt on the home page 2 Click Firmware 3 Click Browse select an upgrade file with extension gz and click Upload Notes e You must not power off the WROC2000 disconnect the WROC2000 from network or reboot the WROC2000 during software upgrade e After software upgrade the WROC20
19. recording function 8 Click Save Accessing the Recording For details about managing recording files on the recording server please refer to OM Recording Agent User Guide You can acquire the document from http website newrocktech com ViewProduct_E asp id 64 To access the recording perform any one of the following steps 1 Click on the home page if HTTP is selected under Network Application USB storage Access method and enter the username and password both are user by default in the pop up dialog box The recording files are displayed in the directory such as sdd4 Recorder 20140307 Next click a recording file to access 2 Remove the USB storage device from the WROC2000and connect it to your PC The recording files are displayed in the directory such as G Recorder 20140307 Next click a recording file to access Saved file Sdd4 Recorder 20140307 20140307indicates7t Mar directory G Recorder 20140307 2014 Saved file format 212_208_20140307_141643_101b_cg wav e 212208 indicates the 208_212_20140307_141713_101e_cd wav caller number and the called number e 20140307 indicates 7 Mar 2014 e 141643 indicates the recording end time 14 16 43 101b indicates the random code e cg wav indicates the recording file for an outgoing call 44 e 208 212 indicates the called number and the caller number e 141713 indicates the recording end time 14 17 13 e 101e indicates the
20. the SSID operating mode security mode encryption type key and channel of another WROC2000 router to be identical with those on the WROC2000 If the WDS mode is repeater mode the settings of encryption type and key are the same with that of WROC2000 2 Set the encryption type and key to be same as those of the WROC2000 if the WDS mode is repeater mode and click AP scanning to add the MAC address of the WROC2000 3 Disable DHCP services on another WROC2000 router set the LAN port address of another WROC2000 router in the same subnet with that of the WROC2000 4 Reboot both the WROC2000 and another WROC2000 router Notes e The WROC2000 and another WROC2000 router should support the WDS feature e The LAN IP addresses of the WROC2000 and another WROC2000 router should be different IP addresses within the same IP network e The DHCP server of the WROC2000 should be enabled while the DHCP server of another WROC2000 router should be disabled 23 e The SSID operating mode security mode encryption type key and channel should be same in the WROC2000 and another WROC2000 router MAC Filtering MAC addresses can be filtered to prevent certain terminals from accessing the WLAN Setting MAC Filtering To set MAC address filtering perform the following steps 1 Click Network on the home page 2 Navigate to Wireless gt MAC address filter 3 In Basic Settings select Enable beside MAC filtering and select Allow or Reject beside
21. transfer call park or call waiting are enabled Call Transfer This feature allows you to transfer a call to another extension or an external phone If the transferee is an external phone your extension needs to be authorized with outbound transfer rights e Consultation transfer Transfers a call after consulting with the intended recipient an internal extension or an external phone e Blind transfer Transfers a call without consulting the intended recipient another internal extension Setting Call Transfer To set call transfer perform the following steps 1 Click Voice on the home page Navigate to Extension Analog extension Advanced Phone gt Other Optional Navigate to Extension IP extension gt Other Select Call transfer Click Save ut ecu Using Call Transfer Blind transfer Dial press 38 dial transfer phone number hang up Consultation transfer Dial gt dial transfer phone number consult with the intended recipient before hanging up 48 Notes e In blind transfer mode if the line of the transferor is occupied a busy tone will be heard by the transferee unless the call waiting feature is enabled for the transferor e In blind transfer mode the phone number of the transferee is displayed on the phone of the transferor e n consultation transfer mode the phone number of the intermediate operator will be displayed on the phone of the transferor Call Park
22. 00 will reboot automatically The upgrade file is provided by your local dealers or you can send us your request to gs neWROC2000ktech com Configuration File Import Export The configuration files of the WROC2000 can be downloaded or uploaded Importing Data To import data to the WROC2000 perform the following steps 1 Click Mgmt on the home page 64 2 Click Configuration 3 In Import data Click Browse select the configuration files with extension gz and click Upload Notes e During the data import you must not power off the device disconnect the WROC2000 from network or reboot the device e After the data is imported successfully the WROC2000 will reboot automatically Exporting Data To export data from the WROC2000 perform the following steps 1 Click Mgmt on the home page 2 Click Configuration 3 In Export data click Download to select the storage path Notes e During the data export you must not power off the WROC2000 disconnect the WROC2000 from network or reboot the WROC2000 e After the configuration files are successfully exported the WROC2000 will reboot automatically Restoration to Factory Setting To restore the WROC2000 to factory settings perform the following steps 1 Click Mgmt on the home page 2 Navigate to Configuration 3 In Restore factory settings select what you need to perform restoration Restore factory settings Provides the following three options e Network
23. Access control policies Access control policies Allow Allows the WROC2000 only at the MAC addresses listed in the reserved MAC address table to connect to the wireless network e Reject Prevents the WROC2000 at the MAC addresses listed in the reserved MAC address table from connecting to the wireless network Note Up to 20 MAC addresses can be added to the reserved MAC address table 4 Click Save 24 Firewall Access Control This feature controls the access of users by accepting or rejecting the connection request submitted by the client according to the rule parameters The connection request can be filtered based on one or several control rules Setting Access Control To set access control perform the following steps 1 Click Network on the home page 2 Navigate to Firewall gt Access control and perform either of the following settings In Basic settings select Enable beside Access control set the Rules and click Add The filtering based on the MAC address and source IP address can prevent a terminal from connecting to the Internet The filtering based on the destination IP address can prevent the access to this IP address The filtering based on ports can prevent the access to some services such as WEB and File Transfer Protocol FTP 3 In Basic settings select Enable beside Access control select only data from listed filtering table to send via the device beside Default policy and click Save Next
24. Add Modify IP extension select a call barring mode from Call barring Click Modify ur des woe Outbound Call Transfer This feature enables the receptionist to transfer incoming calls to a phone in the PSTN 41 Setting Outbound Call Transfer To set outbound call transfer perform the following steps 1 Click Voice on the home page 2 Click Advanced to select Outbound transferin Other 3 Click Save Notes e Transferring an incoming call to an external third party occupies two trunks and equals to a toll call e For information about call barring modes see the section Call Barring in this manual Call Forwarding Call forwarding allows users to forward their calls to another phone number e Forward all calls to another phone Unconditionally forwards all incoming calls to a specified phone except for the attendant extension e Forward unanswered calls to another phone Forwards an incoming call to a specified phone when the incoming call is not answered or the extension is occupied For example if you do not want to miss any calls when you are out or off work you can enable Forward all calls to another phone on your extension to forward all incoming calls to your mobile phone During work hours you can enable forward unanswered calls to another phone to forward the incoming calls to your mobile phone when you are not at your desk Enabling Call Forwarding To enable the call forwarding feature perform the following ste
25. CP The device will not apply any traffic shaping other than forwarding packets with the DSCP codes based on the QoS rule Differentiated Services Code Point DSCP is a field in an IP packet that enables the marking of priority Up to 64 priorities can be defined by DSCP code 3 Set the minimum and maximum bandwidth of different levels highest high default and low for the upload and download rules The total minimum bandwidth of each level cannot exceed 100 4 Set the reserved bandwidth 10 by default is recommended to use 5 Configure parameters for the upload or download rules Name Indicates the name of a rule Priority Indicates the priority for a rule Destination Dest IP address Indicates the destination IP address over which QoS takes effect Source IP address Indicates the local IP address Package length Indicates the length of packets passing through the router DSCP Distinguishes priorities by DSCP code It is recommended to use the default value Protocol Indicates the protocol type over which QoS takes effect Remark DSCP as Configure the DSCP code for re marking Select Not change will 27 disable the re marking of DSCP code 6 Click Save Note By default the WROC2000 gives priority to voice services so QoS settings do not take effect over voice services 28 Application Virtual Server The virtual server achieves port range forwarding between the WAN and LA
26. N terminals of the WROC2000 The access to the WAN port range will be redirected to the specified terminals in LAN Setting a Virtual Server To set a virtual server perform the following steps 1 Click Network on the home page 2 Navigate to Application gt Virtual server and set the following parameters Host IP address Indicates the IP address of the host that serves as the virtual server of the LAN Port range Indicates the start and end ports which the virtual server monitors Protocol Indicates the network protocol used by the virtual server For example you need to select UDP for DNS server and TCP for Web server If you are not sure which protocol is suitable select TCP amp UDP Comment Indicates the No of port forwarding rules 3 Click Add Note If the service port 80 is included in the port range configured for the virtual server click Firewall gt System security to change the remote management port to any value except 80 such as 8888 Otherwise a conflict will occur to disable the virtual server Port Forwarding Port forwarding enables Internet users to access certain applications such as FTP server on the specified LAN terminal of the WROC2000 Setting Port Forwarding To set port forwarding perform the following steps 1 Click Network on the home page 2 Navigate to Application gt Port forwarding and set the following parameters Host IP address Indicates the IP address
27. New Rock WROC2000 Wireless Office Communication System User Manual Applicable to Version 2 1 5 88 Contents About NIE Manual sikeee Chapter Overview nssssssssonssssoosesonssenonssssnnnennssennssssnnnenonssesonnssnnnesonssesonssssnsnesansresennee O Overview sa Leal UE a lie duo ll ae o ae li ae il ale 7 Front EE 7i Buttons atid Ports eR ERR EE RO ee eae EE IRSE aH 8 RZ SIRIA ORO A SSR TORE TORSO PERITO SOLCO UU 8 entree PH 9 Chapter lll Getting Started i neo nonne ii TO Getting Started with WROC 2000 ENEE EENEG 11 Chapter III Network ooooonocononocononncconocononoconocacinnonononoconocaconncncnonoconococonacncnarocananoconos 13 Network et DEI e ee 14 WAN WEE 14 TAN ee ee AA AAA RE 15 1B T 16 MAG Address eet 16 DHEP EE 16 Wireless Network etie ei EI 18 Basic Wireless Network Settings nete nennen tne trennen enne nenne trenes 18 Setting High Speed Mode sic ee nn PER UR RR cie Daher EPOR en 19 Wireless Network eh EE 20 Advanced Wireless Network Settings iii 21 WizEr Multi Media esee DE e rm NN 22 pA C M 22 WDS esse 22 Ee ee 24 RUE 25 Access Control San iaia diana lia c e He ee iaia 25 Advanced Filtering O SA A 25 UK 26 le KE 27 On ri lada 27 ee e 29 ie LEE 29 Ne lee EE 29 DMZE EE 30 BI EE 20 USB Storage EE 30 INI racha E 31 AVANCE ue EE ER Static Routing ae au run REED DIENEN
28. RR 32 DO Nit aaa 32 Chapter IV Voice geegent H A 4 AULA is 35 Auto Attendant and Receptontst ccecccceeeccseseecsecesseeseescccsecseesessecaeescacsesseesecsesaeeseeaesessessesaeeaeesseaeeaeags 35 Auto Attendant e 35 EE 36 Ed Minds 39 IP ExtensionRegistraion EE 39 Outbound Call Transfer austin aia 41 CU an 42 RECO ii zo if nori audi eni up di oo uri i elio tad 43 NEE stria edet suis xL hi lorda I ili i al iii eee EE 45 A A NIE EHER NR reo 46 Direct Inward System Access DISA u a NENNEN EEN shi 47 ECH D 48 ENKE 48 UE EE 49 Call Waiting e EU RD ERUDITI io de lun e ii MT 49 Call Forking iu ooi RR ON IE RUE o BE 50 Call Pickup and Call Pickup Prohibition enne 51 Three Way REN 51 Extension Status Subscription 2 er tr Rhe PEOR PUR pn nie 51 Color Ringback Tortie iuris ina ei RII IDEO DRE 52 Outgoing Gall Setting waite la aa dr pel ertt tief eda 52 Outbound Calls 54 BOB cte Lib na cote LI Aba ER RL las e sf i hu fat Loculi ni LU 55 Speed RRE GE 56 White List and Black List for Outbound Calls essent nennen nennen 56 Digit Mateneen er teen inito D aee ate OO cata 57 UK 57 Incorming Call Sete DEE 59 DID a 59 Hunting GIOUp EE 59 Secretary Extension Ae ub tee e la 60 Distinctive Ring conca Hte ee a NE en de e ER RH Ee ara 60 DND E 61 elo te EE EE Ee 62 Chapter V Management cusssoosesonssesonssssnnenonenenonssenonnennsnesonsnesonssssnsnesansnesonseen
29. WPA2 PSK Select WPA2 PSK from security mode and perform the following settings in WPA2 PSK a Select TKIP AES or TKIP amp AES from Type b Set the passphrase c Enter a value in Key Renewal Interval WPA WPA 2 PSK Select WPA WPA2 PSK from security mode and perform the following settings in WPA WPA2 PSK 20 a Select TKIP AES or TKIP amp AES from Type b Set the passphrase Enter a value in Key Renewal Interval 3 Click Save Note The default value in Key Renewal Interval is 3 600 seconds Key renewal interval indicates the interval at which the broadcast and multicast are refreshed Advanced Wireless Network Settings The advanced wireless network settings are located under Network Wireless Advanced It is recommended to use the default values BG protection mode Indicates a self adjustment mechanism which helps 802 11b g wireless clients to successfully connect to 802 11n wireless network under complex situations Auto is selected by default Beacon interval Indicates the interval 100 ms by default of time between beacon transmissions The smaller is the interval the faster is the access speed of the wireless client the larger is the interval and the higher is the data transmission efficiency of the wireless network Data beacon rate DTIM Indicates the interval 1 ms by default of transmitting indication messages Fragment threshold Indicates the threshold 2 346
30. address bar of the browser such ashttp 220 245 148 97 usb e You can read and write the USB storage device only if the storage device is accessed over the network e Multiple partitions on an external USB hard drive is supported while external hard drives in exFAT are not supported USB Printer A non network printer can be connected to the USB port of the WROC2000 for sharing through the network Checking USB Printer Availability To check the availability of the USB printer perform the following steps 1 Click Network on the home page 2 Click Application gt USB printer to check the information about the installed printers in USB printer list Note A USB printer is available only after the printer driver is installed in your computer which can get access to the WROC2000 The WROC2000 address needs to be entered during the printer driver installation 31 Advanced Settings Static Routing Static routing is a way of route forwarding instead of the default route for a specified host or network Static routing should be enabled with caution when the surrounding network environment of the WROC2000 is complex or the topology of the surrounding network is unclear Setting Static Routing To set static routing perform the following steps 1 Click Network on the home page 2 Navigate to Advanced gt Static routing 3 Select the route type Host Net set the corresponding parameters and enter the routing rule No in Com
31. ages will decrease and the warning history will be cleared Acknowledge All Confirm all the messages for each type of events warnings The number of messages will decrease in batch but the warning history will not be cleared Clear All Clear all the messages for each type of events warnings The number of messages will decrease in batch and the warning history will be cleared 69 FAQs 1 Fail to remotely login to the WROC2000 with a WAN IP address or dynamic domain name A Navigate to Network gt Firewall gt System security to check whether remote management is enabled and check whether the remote management port is a non 80 port such as port 8080 2 The call forwarding feature is active if the destination party is an extension and is inactive if the destination party is an external phone A Ensure that trunks are sufficient on the WROC2000which connects to PSTN or ITSP s SIP server 3 The WROC2000 connects to a router and can access the Internet in bridge mode However the external IP extension fails to register to the WROC2000 through the Internet A Check whether port forwarding is enabled on the router which connects to the WROC2000 If not enable port forwarding to forward the signaling port of the WROC2000 Trunk gt IP extension default port 5070 and RTP port 10010 10130 4 Fail to login to the GUI after PPPoE link is established A Reboot the WROC2000 5 Your PC can not obtain a new IP addr
32. ants e Forward unanswered calls to another phone is inactive when call waiting is enabled Instead incoming calls will be held when the line is busy e If Sequential or Circular is selected in Hunting in Group after navigating to Voice gt Basic gt Dialing rule and the call forwarding feature is enabled for an extension in a hunting group the call to the extension will be forwarded to a specified phone and will not be forwarded back if the call is not answered on the specified phone e When the call forwarding number is an external phone number ensure that the call barring mode is enabled for the extension e Forwarding all calls to another phone will take effect only in non business hours for operator Recording The WROC2000 supports remote recording and USB recording Remote recording All the recording files are stored in the external recording server USB recording All the recording files are stored in the USB device Preparation Remote recording An external recording server installed with New Rock recording agent is required The recording agent can operate on Windows or Linux system You can download the recording agent from http www newrocktech com ViewProduct E asp id 64 USB recording A USB device for storing recording and voicemail files is required The USB device must be at least 8 GB in size and formatted as NTFS initially Note e The WROC2000 supports only one USB device for storing recording files at one t
33. are prohibited even an extension is authorized with international call rights Setting the White List and the Black List To set the white list and the black list perform the following steps 1 Click Voice on the home page 2 Navigate to Advanced gt System gt Call filter 3 Set the white list and black list White list A list of phone numbers separated by or for example 9178681888 9176861888 or 9178681888 9176861888 to which outbound calls are always allowed Black list A list of phone numbers to which outbound calls are always blocked by prompting a busy indicator tone Domestic long distance The identifier of the domestic long distance calls such as 0 call prefix International call prefix The identifier of the international calls such as 00 4 Click Save 56 Digit Map This feature enables the WROC2000 to identify the end of the dialing and facilitates you to start the call in time A well designed digit map reduces the waiting time of the WROC2000and speeds up connection establishment Modifying the Digit Map To modify the digit map perform the following steps 1 Click Voice on the home page 2 Navigate to System gt Dialing gt Digit map 3 Modify the digit matching rules as required For detailed information about the matching rules see the section Digit Map Rules in this manual Note Up to 250 matching rules can be configured for the digit map The len
34. com and sports sohu com cannot be accessed to 3 Click Save or Add as required IP Table WROC2000 only responds to the SIP requests from trusted IP addresses listed in the table Click Network on the home page Navigate to Firewall gt IP table gt Basic then select Enable Click Save Fill in the IP address trusted Click Add Un a Na Note The server s in Voice gt Trunk gt IP Trunk will be added into trusted list automatically 26 QoS QoS Quality of Service QoS ensures to provide different bandwidths and priorities for different traffic and ensures efficient bandwidth utilization by reasonably allocating the bandwidth for data packets if the bandwidth resources are limited Setting QoS To set QoS perform the following steps 1 Click Network on the home page 2 Click QoS and perform the following settings in QoS setup a Select Bi direction Upload from Internet or Download from Internet from Quality of Service b Set the values in Upload bandwidth and Download bandwidth according to the network condition c Set the QoS policy DRR Configures the minimum and maximum bandwidth for rules of each level and QoS rules SPQ Configures QoS rules rather than uploading and downloading rules and processes services by priorities SPQ DRR Configures the minimum and maximum bandwidth for rules of the lowest level and the default and configures QoS uploading and downloading rules DS
35. e app you can register it to the WROC2000 as follows e To register WeWei to your WROC2000 as an extension select Register enter PIN and click Login To change the PINs navigate to Voice gt Extension gt IP Extension and click For example extension number 201 corresponds to PIN 121077 40 SIP Account gt 4 After registration succeeds the call button turns green Note If you use a third party softphone you need to configure IP extension number password and the IP address of WROC2000 For details see Notes in section Using IP Phone Call Barring The WROC2000 supports the following five outgoing call barring modes e Intercom Only internal calls are allowed e Local Internal and local calls are allowed e Domestic Internal local and domestic long distance calls are allowed e International All calls are allowed e None Outgoing calls are prohibited by prompting a busy tone Modifying the Call Barring Mode of an Analog Extension To modify the call barring mode of an analog extension perform the following steps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension gt PHONE and select a call barring mode from Call barring 3 Click Save Modifying the Call Barring Mode of an IP Extension To modify the call barring mode of an IP extension perform the following steps 1 Click Voice on the home page Navigate to Extension gt IP extension In Current account click d In
36. e device 8 Click Save 9 Remote access to WROC enter http oox xxx xxx xxx port or https xxxxxxxxxxxx portin the address bar of the Web browser in which xxx xxx xxx xxx is the WAN IP address or DDNS of WROC and port is the remote management port If the Access method is https after clicking login WROC will send a certificate which may be blocked by the Web browser for the reason of untrusting Trust this certificate will enable you to access the Web login page of WROC2000 Port Capture This feature is used for troubleshooting media related issues such as CID detection failure or busy tone detection failure Port capture records the media stream from the analog line The capturing starts from the off hook of a phone interface or from the ringing of a line interface and it is ended upon on hook Only the first 200 seconds of media stream is captured and data captured afterwards will be discarded The captured data will be saved on WROC2000 as PCMU format file 1 Click Mgmt on the home page E 2 Navigate to System tool gt Port capture 3 Enter the Extension number or Click to select the Analog line ID or Extension number you want to perform the capture then click Apply The call for port capture has to be completed in 200 seconds from the establishment of the calling on the line Click Start to initiate the capture procedure Make the test call Outbound call for Phone port inbound call for Line port Click Stop to finish
37. e of the public IP address of the device by using STUN query And the IP address obtained through STUN is used in SIP message fields such as Via and Contact and SDP C field 4 Click Save Outbound Calls You can make an outbound call in either of the following two modes e Direct dialing Dials an external phone number directly e Using prefix Adds a prefix to the target external phone number By default the analog trunk is preferentially for local calls and IP trunk is preferentially for long distance calls Setting the Dialing Methods for Outbound Calls To set the dialing methods for outbound calls perform the following steps 1 Click Voice on the home page 2 Navigate to Basic Dialing rule Dialing method for outbound calls 3 Select Direct dialing 4 Optional Select Using prefix and set the corresponding parameters Prefix Used to select different trunks for outbound calls The default prefix for IP trunk is 9 for analog trunk is 7 and for IP trunk circle is 6 Second dial tone The second dial tone is heard after the prefix is dialed Trunk e The WROC2011 supports one analog trunk and eighteen IP trunks 54 e Your extension must be authorized with outbound call rights before making outbound calls e If the type of a trunk is set to DID the trunk can only be used by the bound extension for outgoing calls 5 Set the parameters in outbound Low cost Automatically selects the anal
38. e schedules e Template Configure when the templates take effect For details refer to Auto Attendant Profile Greeting The audio greeting that is played to the caller Click Text to voice greeting button to enter the editing page of greeting First digit timeout An incoming call is automatically transferred to the receptionist if the caller does not dial an extension number within the scheduled time after the audio greeting stops to play Operator e Extension The extension number 216 by default of the receptionist e Press The abbreviated phone number 0 by default of the receptionist e Ring the phone When the number 10 by default of rings on an extension reaches the scheduled value and the incoming call is not answered a voice prompt is played to the caller 3 Click Save Auto Attendant Profile The profile feature is used for setting up an auto attendant dial plan with multiple schedules You can define Business Non business hours and greetings on each template With one or more templates applied even the most complicated auto attendant dial plan can be realized easily You can configure up to 9 templates 35 The time schedule assignment for three typical occasions are listed below Occasions Hours Recommended configuration Office Monday Friday 9 00 a m 5 00 p m No templates are applied Saturday and Sunday Closed Restaurant Monday Friday 11 00 a m 2 00 p m You
39. ed to enter the PIN and select Calling with PIN in Other For IP extension navigate to Extension gt IP extension to view the PIN Note If the PIN is invalid the caller will be prompted You are not allowed to make the call Please contact the administrator 3 Click Save Setting Phone Lock through a Phone 46 Lock Pick up the phone gt press 77 gt press1 Pick up the phone gt press 77 gt press0 gt press PIN gt press st Note The PIN needs to be set through the GUI Unlock a Pick up the phone gt press 77 gt press to query whether the phone lock feature is uer enabled or not Direct Inward System Access DISA This feature allows outside callers to make trunk calls after connecting to the WROC2000for PIN and mobile number authentication Setting the PIN and Mobile Number To set the PIN and mobile number perform the following steps 1 Click Voice on the home page 2 Navigate to Extension Analog extension Advanced to enter the PIN and select Calling with PIN in Other 3 Navigate to Extension IP extension ER Other 4 Enter the mobile number PIN Used for phone lock and authorized calls Calling with PIN Configured to make trunk calls through DISA Mobile Mobile phone number Configured for making trunk calls without entering the PIN over the WROC2000 5 Click Save Calling Through DISA For internal use You can make a call through another extension with y
40. el e In 802 11n mode Two 20 MHz channels are bundled into a 40 MHz channel e In real situations The 40 MHz channel can be used as two 20 MHz channels a primary channel and a secondary channel Guard interval Prevents wireless signal transmission from being interfered and affected Modulation and The wireless rate of 802 11n mode is configured through the index value of Coding Scheme Modulation and Coding Scheme MCS Each MCS index value corresponds to a MCS communication rate determined by a set of parameters Reverse direction Allows the WROC2000 to receive response packets while sending packets grant RDG Space time block coding STBC Allows the WROC2000 to transmit multiple copies of a data stream through antenna or other receiving means to data transmission reliability Aggregation MSDU A MSDU Indicates a frame aggregation mode In this mode multiple MAC Service Data Units MSDU s are combined into one MSDU for transmission to reduce the amount of additional MAC head information in each MSDU and to increase the MAC layer transmission rate Auto block ACK Increases the transmission rate by combining exchange sequences Decline BA request Increases the transmission rate by rejecting automatic block response requests from other wireless devices HT disallow TKIP On the wireless network of high throughput the encryption mode is Advanced 19 Encryption Standard
41. en OD Management tti nali io e leiten 64 Password ET 64 Software parade sc nn E 64 Configuration File Import Export 9 1 ee bee i e e po beit 64 Restorant Fact 65 E 65 Appendix Configuration of 3G 200s02000s00000000nonenonssosnnnenonsrenonsensnsnenonsresonsessnenene 7 1 About This Manual This manual describes how to use the WROC 2000 hereinafter shortly referred to WROC2000 Chapter I Overview Overview Front View Rear View DOSI LINE PHONE LAN2 LAN WAN USB2 USB1 ON OFF Buttons and Ports ON OFF Powers on off the WROC2000 RST Restores the WROC2000 to its factory default settings WLAN Enables or disables the wireless network WPS Connects a wireless terminal to the WROC2000 without the need to remember the Service Set Identifier SSID and password PHONE Connects to an analog phone LINE Connects to Public Switched Telephone Network PSTN lines LAN Connects to the Local Area Network LAN LAN2 Connects to the LAN USB1 Connects to a USB storage device USB2 Connects to a USB storage device DC Connects to a power adapter Indicators Indicator Status Description The WAN port does not obtain the IP address when one of the following cases occur e The WAN port does not connect to the network e The Dynamic Host Configuration Protocol DHCP Red solid lit server fails to obtain the IP address of the WAN p
42. er the corresponding PIN and click OK To change the PINs navigate to Voice gt Extension gt IP Extension and click For example extension number 200 corresponds to PIN 777163 Click Enter IP Phone will verify the PIN for about 10 seconds If PIN is correct it will ask you to 39 reboot the Phone to validate the new configuration If PIN is wrong it will ask you to input PIN again 6 Registration succeeds and the extension number such as 200 is displayed in the top left corner of the phone screen Notes If you use a third party IP phone you need to complete the following configuration e IP extension number e Password e The IP address of WROC2000 the LAN IP address of WROC2000 in a LAN IP phone the local port the WAN IP address domain name in a remote IP phone the local port if WROC2000 is in bridge mode configure it according to Bridge mode The local port is 5070 by default You can modify it by choosing Voice gt Trunk gt IP trunk gt IP trunk registration For detailed registration methods see the operation guide for the IP phone Using WeWei App If you are using WeWei App for registration please follow the steps below 1 Enable the Wi Fi function of the telephone to connect to the wireless network of WROC2000 2 Use the QR code scanning app in the telephone to scan the following WeWei installation package Install it as instructed after the download is complete 3 After starting th
43. ess after the DHCP address pool is changed A Navigate to My Network Places gt View network connections on Control Panel Next right click Local Area Connection select Disable to disable the current IP address and select Enable to obtain a new address 6 Fail to log in to the WROC2000 by using w com as the URL A Clear the history data and cache of your browser Firefox Navigate to Tools gt Clear Recent History select all details and click Clear Now IE Navigate to Tools gt Delete browsing history and click Delete Google Chrome Go to the page select all details and click Clear browsing data 70 Appendix Configuration of 3G ISP SSID 3G dialing PIN User account Password number TOT Telephone Organization of TOT 99 Enter the user Thailand Enter the PIN account Enter the password True H provided by True H 99 provided by the provided by the ISP Thailand the ISP ISP Teletalk Teletalk 99 Bangladesh Telefonica movista es 99 Null MOVISTAR movistar Movistar Spain 71
44. etwork resources Binding a MAC Address to an IP Address To bind a MAC address to an IP address perform the following steps 1 Click Network on the home page 2 Navigate to Network gt DHCP server and enter the MAC address and the IP address to be bound in MAC address binding Note The IP address must be in the same subnet with the LAN IP address 3 Click Save Note Up to 3 binding rules can be created DHCP Clients The information including hostname MAC address acquired IP address and expiration time of the IP address about terminals to which the DHCP server has assigned IP addresses is displayed under Network gt Network gt DHCP clients Hostname Client name 16 MAC address Client MAC address IP address IP address assigned to the client host by the DHCP server Expires in Remaining time before the IP address expires Every IP address has an expiration time and the client software will automatically renew it before the expiration time 17 Wireless Network Basic Wireless Network Settings Wireless terminals can access to the Internet by connecting to the wireless network of the WROC2000 Enabling Disabling Wireless Services through the WLAN Button The wireless network can be enabled or disabled by using the WLAN button on the front panel of the WROC2000 e Ifthe WLAN indicator on the WROC2000 is on the wireless network is enabled e If the WLAN indicator on the WROC2000 is of
45. f the wireless network is disabled Configuring Basic Wireless Network Parameters To configure the basic wireless network parameters for the WROC2000 perform the following steps 1 Click Network on the home page 2 In Wireless network perform the following settings a Select On beside WiFi b Select a wireless network connection mode from Network mode 802 11b g The connection of both 802 11b and 802 119 terminals is supported and the maximum connection rates are 11 Mbps and 54 Mbps respectively 802 11b Only the connection of the 802 11b terminal is supported and the maximum connection rate is 11 Mbps 802 11g Only the connection of 802 11g terminal is supported and the maximum connection rate is 54 Mbps 802 11n Only the connection of the 802 11n terminal is supported and the maximum connection rate is 150 Mbps or 300 Mbps 802 11b g n The connection of the 802 11b 802 119 and 802 11n terminals is supported and the maximum connection rates are 11Mbp 54 Mbp and 150 or 300 Mbp respectively Notes e The WROC2000 supports the 802 11b g n network modes If the 802 11b and 802 11g terminals co exist on the network you need to select a mixed mode e Itis recommended to use the default mode 802 11b g n c Enter the wireless network name in SSID The default wireless network name in SSID is New Rock d To broadcast the wireless network name SSID of the WROC2000to wireless clients that have
46. gth of each rule cannot exceed 32 digits or 38 characters and the total length of the character string cannot exceed 6000 bytes 4 Click Save Digit Map Rules 0 9 Corresponds to the dial keys on a telephone X Indicates a single digit from O to 9 Indicates a multi digit number For example Tindicates a multi digit number starting with 1 T Indicates a timeout terminator 1 Indicates a number set For example 1 3 5 7 9 indicates a number among 1 2 3 5 7 8 and 9 x T Indicates a phone number starting with a number from 0 to 9 with unlimited length If no new number is received within the scheduled dialing time the WROC2000 will send out the detected number x H Indicates a phone number starting with a number from 0 to 9 with unlimited length If is added after the dialed number the WROC2000 will stop receiving phone numbers and send out all dialed numbers before 2 8 000000 Indicates an 8 digit number starting from 2 to 8 0200000000 Indicates an 11 digit number starting from 02 013xxxxxxxxx Indicates a 12 digit number starting from 013 13XXXXXXXXX Indicates an 11 digit number starting from 013 11x Indicates a 3 digit number starting from 11 9xxxx Indicates a 5 digit number starting from 9 IMS The IP Multimedia Subsystem IMS uses SIP protocols as voice signaling to satisfy various multimedia service requirements of terminal clients 57
47. he greeting e Pick up the phone dial 81 to record the greeting by following the voice instruction and dial 8301 to save you recorded greeting e Record the greeting by using your computer save the recorded greeting and send it to New Rock for help 38 Extension IP Extension Registration An IP voice terminal such as softphone WeWei or a SIP phone also called an IP extension can register to the WROC2000 through the network Configuring the Account Information for an IP Phone To configure the account information for an IP phone perform the following steps 1 2 3 Click Voice on the home page Navigate to Extension gt IP extension Enter the IP extension number and password and click Add The information about the IP extension account is displayed in Current account Notes 4 5 The password is encrypted and can be visible by clicking TheWROC2000 supports up to eight IP extension accounts The extension number and the password cannot be same To modify the account information click d Click Save How to register Using IP Phone If you use NRP series IP PHONE NRP1000 NRP1004 NRP1012 or NRP1200 you only need to complete the following configuration 1 2 3 Connect IP Phone s a port and WROC2000 s LAN port with network cable Power on the IP Phone Please use the power adapter provided with the phone You are prompted to enter the PIN after the phone is initialized Ent
48. he voicemail files are displayed in the directory such as sda1 Recorder voicemail 2 Optional Remove the USB storage device from the WROC2000 and connect it to your PC The 45 voicemail files are displayed in the directory such as G Recorder voicemail Saved file Sdd4 Recorder 20140307 20140307indicates 7 Mar directory G Recorder 20140307 2014 Saved file format 212 208 20140307 141643 101b cg wav e 212208 indicates the 208 212 20140307 141713 101e cd wav caller number and the called number e 20140307 indicates 7 Mar 2014 e 141643 indicates the recording end time 14 16 43 e 101b indicates the random code e cg wav indicates the recording file for an outgoing call e 208 212 indicates the called number and the caller number e 141713 indicates the recording end time 14 17 13 e 101e indicates the random code e cd wav indicates the recording file for an incoming call Phone Lock This feature requires a PIN Personal Identification Number for making outbound calls For example the phone lock feature can be enabled on extensions to control call expenses Employees are allowed to set a PIN for their own extension If an extension is locked one has to get the valid PIN before making an outbound call with this extension Setting Phone Lock To set phone lock perform the following steps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension gt Advanc
49. iate hotline feature is enabled the telephone is dedicated to a private line and can t make other calls 4 Enter the hotline number in Number such as 718 2139802 5 Click Save 55 Speed Dialing This feature facilitates you to quickly make a call by dialing an abbreviated phone number Editing the Speed Dialing List To edit the speed dialing list perform the following steps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension gt Advanced gt Other 3 Optional Navigate to Extension gt IP extension gt Current account gt ER Other 4 Enter abbreviated code phone number such as 20 9176861888 in Speed dial list Notes e The WROC2000 supports up to 30 abbreviated phone numbers e The abbreviated code ranges from 20 to 49 You can set up to 30 pairs of abbreviated code phone numbers with each pair separated by 5 Click Save Adding Using and Deleting Speed Dialing Through a Phone Add Pick up the phone gt press 74 gt press abbreviated code gt press phone number to be abbreviated gt press Use Pick up the phone gt press gt press abbreviated code Delete Pick up the phone gt press 74 gt press abbreviated code gt press White List and Black List for Outbound Calls This feature enables you to set a white list emergency call list in which the phone numbers are not limited by the extension authority and to set a black list in which the phone numbers
50. ime When the free space of USB device is less than 500 MB a red alarm indicating insufficient storage space is raised on Advanced setting gt Recording page e Please make sure the system time is correct because the recording files are named using the system time For details about system time configuration please refer to System time Configuring Recording To configure recording perform the following steps 1 Click Network on the home page 43 2 Navigate to Advanced gt System time to check that the current time of the WROC2000 is correct For details of time setting see the section System Time in this manual 3 Click Voice on the home page 4 Navigate to Advanced gt Recording Select the recording mode as Remote recording or USB recording 5 Configure the following parameters Remote recording Recording server needs to be configured USB recording Two insufficient storage operations recording priority or retention priority can be selected which will take effect when the free space is less than 500 MB Recording priority The new recording will be made while the earlier recordings will be removed Retention priority The new recording will be stopped The existing recording files need to be deleted or backed up before the new recording will be allowed 6 Click Save 7 Navigate to Analog extension IP extension under extension recording management Check Recording of related lines to enable the extension
51. in name Provided by the ITSP such as abccompany com 7 Click Save Note After an IP trunk is registered the IP trunk registration status be checked under IP Trunk Current account STUN The device periodically sends a STUN request to the STUN server to obtain the public IP address for the 53 front end router It is disabled by default Configure STUN 1 Click Voice on the home page 2 Click Voice gt Trunk gt IP trunk gt IP trunk registration 3 Click Enable STUN Server IP address Set the IP address or domain name of the STUN server The factory default STUN Name server is the New Rock STUN server Server port Set the port of STUN server It is 3478 by default Refresh interval The interval at which the device sends a STUN request ranges from 30 to 3600 seconds It is 60 s by default Operations The default value is Trunk re registration Trunk re registration A re registration of the SIP trunk is triggered upon the detection of the change of the public IP address of the device by using STUN query Normally the session interval of STUN request should be shorter than the registration period Note The IP address obtained through STUN is used only for re registration of SIP server and it is not used in SIP message fields such as Via and Contact and SDP C field e Trunk re registration amp NAT address updating A re registration of the SIP trunk is triggered upon the detection of the chang
52. m DID 3 Optional Navigate to Trunk gt IP trunk gt Current account gt 9 select DID from Trunk type and select a DID number from DID 4 Select DID from Trunk type Enter a DID number such as the extension 205 6 Click Save or Add as required B Notes e When the trunk type is set to DID this trunk can only be used by the bound extension for making outgoing calls e The default number of the analog trunk is 217 You need to change it to the external number provided by the service provider such as 416 5601080 e Before setting a DID number for an IP trunk you need to register the number on the service platform of the service provider Hunting Group This feature enables you to add multiple extensions to the same hunting group When a group number is dialed the WROC2000 will ring the idle extension in the group according to the preset hunting type sequential circular or simultaneous Setting a Hunting Group and Adding an Extension Number To set a hunting group and add an extension number to it perform the following steps 1 Click Voice on the home page 2 Navigate to Basic Dialing rule Group 3 Click Add set a group number and select the hunting type 4 Click to add an extension number to the hunting group Number The hunting group number which shouldn t be identical with that of other prefix extension number and feature key 59 Hunting Provides the following hunting types e Se
53. ment Destination Indicates the destination IP address of data packets Netmask Indicates the subnet mask of the destination IP address Gateway Indicates the IP address of the next hop The IP address must be in the same subnet as the IP address of the WAN or LAN port on the WROC2000 Interface Indicates the port from which data packets are sent 4 Click Add System Time Synchronizing System Time To synchronize system time perform the following steps 1 Click Network on the home page 2 Navigate to Advanced gt System time 3 Click Time synchronization to obtain the time from the connected time server 4 Optional Set the period of synchronization select a time zone enter the IP address of the time server on the LAN or internet to which the time is obtained and synchronized with Note e The WROC2000 automatically obtains the time from the time server on the Internet or LAN after each boot Features like recording and call detailed records are related to the system time e If the current system time is out of synchronization a warning prompt Your system time is out of synchronization will be raised from the lower right side of the interface Click View gt gt on the dialogue to go to Advanced setting gt System time to perform the synchronization DDNS 32 If the IP address of the WROC2000 is not fixed the IP phones on the Internet need to find and register to the WROC2000 based on a fixed D
54. nd querying the DND feature is unavailable for the operator s extension e If Donot disturb is not selected through the GUI the DND feature cannot be activated Activate Pick up the phone gt press 99 gt press 3 gt press 1 Note If the DND feature is enabled such features as call forwarding call waiting call forking and secretary extension are inactive Deactivate Pick up the phone gt press 99 gt press 3 gt press 0 Query Pick up the phone gt press 99 gt press 3 gt press e Disabling DND on WROC2000 Web GUI will not change the DND setting of IP phone e When user enables the DND feature on WROC2000 the caller will hear this voice prompt The called subscriber has activated the DND service Please hang up 61 Call Block This feature enables you to block unwanted calls with a busy tone Setting a Call Block List for an Extension To set a call block list for an extension perform the following steps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension gt Advanced gt PHONE gt Other 3 Optional Navigate to Extension gt IP extension gt S Other 4 Seta call block list in Blocked list Notes e The phone numbers in Blocked list must be separated by commas such as 630 5601080 630 5602381 e You can call the phone numbers in Blocked list at any time 5 Click Save Setting Call Block Numbers for All Extensions To set call block numbers for all extensions
55. nt 49 Call Forking This feature enables an incoming call to be simultaneously forwarded to an extension and a pre set terminal such as a mobile phone to avoid missing important calls If the incoming call is answered on the preset terminal the extension stops ringing Setting a Forking Number To set a forking number perform the following steps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension gt Advanced gt Phone gt Other 3 Optional Navigate to Extension gt IP extension gt Other 4 Set a forking number Note The forking number can be an extension number or an external phone number 5 Click Save Setting Querying and Deleting the Forking Number through a Phone Set the forking Pick up the phone press 99 gt press4 gt press1 gt dial the forking number the number simultaneous ringing number Query the forking Pick up the phone press 99 press 4 gt press number Delete the forking Pick up the phone press 99 press 4 gt press0 number Notes e Call forking is inactive if such features as DND forward all calls to another phone unconditional forwarding and phone secretary are enabled e If both call forking and forward unanswered calls to another phone are enabled the incoming call will be directly forwarded to a specified phone e Call forking is inactive if the incoming call is in call waiting mode e If an external terminal is a fo
56. of the host where port mapping is enabled on the LAN Public port Indicates the external network port corresponding to the LAN server port Private port Indicates the server port of the LAN host Protocol Indicates the protocol applied for port mapping If you are not sure which protocol is suitable select TCP amp UDP Comment Indicates the No of port forwarding rules 29 3 Click Add Note Up to 32 ports forwarding rules can be added to the port forwarding list DMZ Enabling De Militarized Zone DMZ exposes a certain device in the LAN to the WAN for unrestricted two way communications Setting DMZ To set DMZ perform the following steps 1 Click Network on the home page 2 Navigate to Application gt DMZ selects Enable beside DMZ settings and enters the IP address of the DMZ host on the LAN 3 To access the WROC2000 through a WAN address when the remote management feature the remote management port is 80 is enabled select Except TCP port 80 4 Click Save Note After DMZ is enabled the firewall will fail to protect the WROC2000 UPnP Universal Plug and Play UPnP helps devices to access the network and connect to other devices as needed Hosts with UPnP components on the LAN can automatically enable the corresponding ports on the WROC2000 Consequently applications supporting UPnP on the external host can access internal host resources Enabling UPnP To enable UPnP perform the following step
57. og trunk the LINE port or IP trunk for outbound calls Usually the analog trunk is preferentially for local calls or takes priority when the IP trunk is unavailable or faulty while the IP trunk is preferentially for long distance calls Analog trunk Calls are made over the LINE port IP trunk sequential Sequentially selects the idle trunks IP trunk circular Selects the idle trunks in turn Route Selects the outbound call trunk according to the rules defined in the routing table 1 Click Save Making calls Dialing Method Make an External Call Make an Internal Call Direct dialing Pick up the phone gt dial the external Pick up the phone gt dial the number of phone number another extension Using prefix Pick up the phone press the prefix Pick up the phone gt dial the number of dial the external phone number another extension Hotline The WROC2000 provides the following auto dial modes for analog phone e Immediate Automatically dials the preset hotline number after off hook e Delayed Automatically dials the preset hotline number if no dialing is performed five seconds after off hook Setting a Hotline To set a hotline perform the following steps 1 Click Voice on the home page 2 Navigate to Extension Analog extension Advanced 3 Select Immediate or Delayed under PHONE Other gt Hotline Notes e The hotline feature for IP extension should be set on IP Phone e If the immed
58. onnection can be checked by navigating to Status gt WAN 3 Optional Select Enable in 3G Failover 14 Notes e The WROC2000 supports 3G failover only when the network connection mode is STATIC Fixed IP or DHCP e If 3G failover is enabled the WROC2000 will automatically activate the 3G connection and switch traffic to the 3G connection when a The uplink of Ethernet WAN port is working improperly b There is no response of ping from the gateway and the DNS server e After the connection of the wired network resumes the WROC2000 will automatically switch back The 3G link remains connected without charring traffic e After fallback from 3G connection to Ethernet connection if calls cannot be made properly restart the WROC2000 4 Optional Select Enable in MAC clone and enter the MAC address identified by the ISP If it is the MAC address of your PC click Fill my MAC Notes e MAC clone needs to be enabled when the ISP only grants registered MAC addresses to access the network e The MAC address identified by the ISP can be duplicated to the WAN port for network connection 5 Click Save LAN The LAN IP address needs to be configured for the LAN users to access the WROC2000 Setting the LAN To set the LAN perform the following steps 1 Click Network on the home page 2 Navigate to Network gt LAN and set the IP address and subnet mask for the LAN of the WROC2000 in LAN setup Notes e Usually the defa
59. ort because the WAN IP conflicts with LAN IP e Point to Point Protocol Over Ethernet PPPoE 3G dial up fails STU UR The WROC2000 is rebooted or the Kupdate script is Red flashing updated mE The WAN port obtains an IP address and network Green solid lit calls are registered successfully The WAN port obtains an IP address and network Red Green flashing intermittently calls are registered unsuccessfully The WAN port obtains an IP address and network Green flashing calls are not registered Red flashing The WROC2000 is being started PWR Green solid lit The WROC2000 is started Unlit The WROC is not powered on Green flashing Dial up through a 3G network card is successful ha The storage device connected to the USB port is Green solid lit 8 USB identified Unlit There is no storage device connected to the USB port the dial up is unsuccessful or there is no dial up through the 3G network card Green solid lit There is no traffic over the WAN port WAN Green flashing There is traffic over the WAN port Unlit The WAN port is not cabled Green solid lit There is no traffic over the LAN1 port LAN Green flashing There is traffic over the LAN1 port Unlit The LAN1 port is not cabled Green solid lit There is no traffic over the LAN2 port LAN2 Green flashing There is traffic over the LAN2 port Unlit The LAN2 port i
60. our PIN extension number PIN and to enjoy the same outbound call authority of your extension Pick up the phone gt dial 33 dial extension number dial PIN gt dial gt dial the called party number For external use Dial to the IP trunk number of the WROC2000 gt press 33 dial extension PIN authentication number gt press PIN press dial the called party number For external use Dial to the IP trunk number of the WROC2000 press 33 dial number of mobile authentication the called party 47 Call Hold This feature allows you to hold a call while making a new one with music played for the waiting party Additionally it allows you to switch between the two calls Enabling Call Hold To enable call hold perform the following steps 1 Click Voice on the home page Navigate to Extension Analog extension Advanced Phone gt Other Optional Navigate to Extension gt IP extension BI Other Select Call hold Click Save Using Call Hold Ur es wq Hold the current call for another one During a call press to make a new call without hanging up the phone Switch between calls Press Terminate the current call and switch to If there is a call on hold hang up the phone When the bell the waiting party rings pick up the phone to resume the conversation with the waiting party Note Call hold must be enabled when such features as blind transfer consultation
61. phone model Color Ringback Tone WROC2000 will play the voice file you set instead of the standard ringback tone How to Set on Web GUI 1 Click Voice on the home page 2 Navigate to System gt Greeting 3 Click Browse to select the voice file to be uploaded and the click Upload 4 Navigate to Extension Analog Extension IP Extension gt Advance EI 5 Select the voice file on the Color ringback drop down list click v Three types of the file that can be uploaded are listed as follows The wav files are suggested to be uploaded File type Codec Size Sampling rate Name wav G 729 G 711 lt 292KB 22 050kHz or The file name should begin 8 000kHz with user and can dat G 729 lt 37KB contain letters and digits pcm G 711 lt 292KB only Note The uploaded wav files will be converted to dat files in the G 729 coding format and pcm files in the G 711 coding format automatically Note Please refer to the User Guide for Telegreeting to convert mp3 wav file to the voice file supported Outgoing Call Setting 52 SIP Trunk This feature provides IP based call connectivity between the WROC2000 and the internet telephony service provider s ITSP SIP server Setting an IP Trunk To set an IP trunk perform the following steps 1 Click Voice on the home page 2 Navigate to Trunk gt IP Trunk gt Add 3 Select IP trunk and set the corresponding parameters Registration server IP address and port n
62. ps 1 Click Voice on the home page 2 Navigate to Extension gt Analog extension IP extension 3 Select Forward all calls to another phone or Forward unanswered calls to another phone from Call forwarding in Add Modify IP extension 4 Enter a call forwarding number such as 630 5601080 in Forwarding number 5 Click Save Enabling Querying and Canceling Call Forwarding through a Phone Forward all calls to another Pick up the phone gt press 99 gt press1 gt press1 phone unconditional forwarding Forward unanswered calls to Pick up the phone gt press 99 gt press1 gt press2 another phone when the phone is busy or a call is not answered Set the call forwarding number Pick up the phone gt press 99 gt press1 gt press9 gt press 1 gt dial call forwarding number Query Pick up the phone gt press 99 gt press1 gt press and you will be 42 informed by a voice prompt about the settings For example you are prompted that the current setting is 1 indicating that Forward all calls to another phone is enabled Cancel Pick up the phone gt press 99 gt press1 gt press0 Notes e Ifthe DND Do not Disturb feature is enabled all incoming calls will be rejected and the call forwarding feature is inactive e If Forward all calls to another phone is enabled the call forking feature on your extension is inactive e Forward all calls to another phone is not available for the attend
63. quential The idle extensions are selected in sequence e Circular The idle extensions are selected in turn e Simultaneous The idle extensions in the group ring simultaneously Extensions The extension numbers including IP extension numbers of the hunting group The same extension number can be added to multiple hunting groups 5 Click Save Note When a call comes in for a group but is not answered a busy indicator tone will be prompted if it is an internal call or it will be forwarded to the operator if it is an external incoming call Secretary Extension This feature facilitates you to avoid unexpected interruption through transferring all incoming calls on your extension to the secretary after binding your extension with that of the secretary Setting the Secretary Extension To set the secretary extension perform the following steps 1 Click Voice on the home page 2 Navigate to Basic gt Auto attendant gt Secretary 3 Select External call or All call as required Notes e External call Only transfers the calls from external to the secretary e All call Transfers all incoming calls to the secretary 4 Navigate to Extension gt Analog extension gt Advanced gt PHONE gt Other to set the secretary number 5 Optional Navigate to Extension gt IP extension gt gt Other to set the secretary number 6 Click Save Enabling Disabling and Querying the Secretary Extension through a Phone
64. rking number of an internal extension through analog trunks call forking functions as forward unanswered calls to another phone 50 Call Pickup and Call Pickup Prohibition The call pickup feature allows you to pick up calls that are not answered on other extensions The call pickup prohibition feature prevents unanswered calls from being picked up by others Enabling Call Pickup Prohibition To enable call pickup prohibition perform the following steps 1 Click Voice on the home page Navigate to Extension Analog extension Advanced Phone Other Optional Navigate to Extension gt IP extension 8 Other Select Call Pickup prohibit Click Save Ur d Enabling Disabling and Querying Call Pickup Prohibition through a Phone Enable Pick up the phone press 73 press 1 Disable Pick up the phone press 73 press 0 Query Pick up the phone gt press 73 gt press Pick up a call g When an extension rings and is not answered pick up that phone gt press 51 If multiple Pick up a call I extensions are ringing the call to the extension that rings first will be taken over Three Way Calling This feature allows you to add another party to an existing call and make conversations with both parties simultaneously or either of them alternately Making Three Way Calling Invite the third party During the two way conversation press gt dial the number of the third party
65. s 1 Click Network on the home page 2 Navigate to Application gt UPnP and select Enable 3 Click Save USB Storage This feature enables you to access the storage device that connects to the USB storage of the WROC2000 Enabling USB Storage To enable USB storage perform the following steps 1 Click Network on the home page 2 Navigate to Application gt USB storage and select Network connection local access or HTTP local or remote access and you can change the username and password for HTTP access 3 In Network folder enter the shared name in Share name and select Allow or Reject beside 30 Access 4 Click Save How to View the Shared information Network connection Double click My Computer and enter usb share in the address bar Next enter the username and password both are admin by default and open the sda file to view the shared information HTTP Open the browser and enter http w com usbin the address bar Next enter the username and password both are user by default and open the sda file to view the shared information Notes e After the first access to the USB storage the password is remembered by your PC and is not required for subsequent accesses e Ifthe password is changed the USB storage device cannot be accessed over the network until your PC is rebooted e Ifyou access the USB storage device through the Internet you should enter the WAN IP address of the WROC in the
66. s not cabled Green lit The call on the first line is picked up PHONE1 Green flashing The incoming call on the first line is ringing Unlit The call on the first line is hung up Green lit The call on the first line is picked up PHONE2 Green flashing The incoming call on the first line is ringing Unlit The call on the first line is hung up 25 The incoming or outgoing call is made through Green solid lit Z the analog trunk aie The call through the analog trunk completes and the analog trunk is idle Features WROC2000 is applicable to small businesses providing the following features e Connects to terminals including computers IP phones smart phones tablets printers fax machines and video surveillance cameras through public telephone network Ethernet 3G 4G Wi Fi or other broadband IP network e Provides two USB ports for storing and sharing recorded information Chapter Il Getting Started Getting Started with WROC2000 Logging in to the WROC2000 To log in to the WROC2000 perform the following steps 1 Launch your web browser enter the domain name w com orthe LAN address such as 172 16 10 1 in the address bar and press Enter The Login dialog box appears New Rock Wireless Office Communication System Username admin Password so 2 Enter the username and password and click Login Home Page After login the home page with five main function modules appears e amp amp
67. such as IP address static subnet mask default gateway and primary and secondary DNS server address The WROC2000 automatically obtains the IP address subnet mask DNS server address and other relevant information from the front end network and automatically connects to the network Requires you to set the username and the password which are provided by the ISP and to select one of the following parameters for the WROC2000 which connects to the network over an ADSL connection PPPoE by simulating a dial up connection e Auto Connection The WROC2000 automatically re connects to the network 60 seconds after it is disconnected e Request Connection The WROC2000 automatically disconnects from the network 5 seconds after no connection request is received e Manual Connection The WROC2000 needs to connect to the network manually Requires you to set the L2TP PPTP server IP address user name password subnet mask and default gateway for the WROC2000to serve as the client of Virtual Private Network VPN Requires you to connect a 3G 4G USB dongle to the USB port of the WROC2000 before a proper ISP is selected If the ISP is TOT Telephone Organization of Thailand True H Thailand Teletalk Bangladesh or Telefonica Movistar Spain configure as shown in section Appendix Configuration of 3G Otherwise you need to define the parameters by yourself Note After selecting a connection mode the status of the WAN c
68. the capture procedure Now A A downloading request window will pop up to allow you to download the captured data to your PC 8 Send the captured file or related issue description to gs newrocktech com Our technicians will help you to analyze and solve the issue Data Packet Capture This feature is used for troubleshooting IP packet related issues such as one way voice noise or echo 66 Up to 3 files each with max 2MB in size can be captured Files will be saved as dump cap in WROC2000 and click STOP to finish the capturing and download these files The file will not be stored in WROC after downloading 1 Click Mgmt on the home page 2 Navigate to System tool gt Data packet capture 3 Choose the capturing mode you want e SIP trunk amp IP Extension default e WAN port e LAN port e Wireless port 4 Click Start to start data capture 5 Make the test call to reproduce the issue 6 Click Stop to finish the capture procedure 7 A downloading request window will pop up to allow you to download the captured packets to your PC 8 Send the captured file to gs newrocktech com Our technicians will help you to analyze and solve the issue Event The intuitive event display enables users to monitor or track the primary information of the WROC2000 status relating to system network call and security 1 2 3 Click Status on the home page Navigate to Event Choose the type of event you want to monitor
69. ult values are used e The valid LAN IP address ranges from 10 0 0 0 to 10 255 255 255 172 16 0 0 to 172 31 255 255 192 168 0 0 to 192 168 255 255 and 169 254 0 0 to 169 254 255 255 e Ifthe LAN IP address is changed the WROC2000 can be logged in to only by using the new IP address or the domain name w com 3 Click Save DHCP Server Based on the preset IP address range the Dynamic Host Configuration Protocol DHCP server on the WROC2000 automatically assigns IP addresses to terminals to access the WROC2000 and implement DHCP services Enabling the DHCP Server To enable the DHCP server perform the following steps 1 Click Network on the home page 2 Navigate to Network gt DHCP server 3 Select Enable beside Server in DHCP setup The corresponding values for the parameters are generated automatically Notes e The start IP and end IP addresses can be re set as required but the new IP addresses must be in the same subnet with the LAN IP address e By default the value in Primary DNS server is the LAN IP address Lease time validity is 86 400 seconds by default e Before the lease time expires the DHCP server will not assign the IP address that is in used to other terminals 4 Click Save MAC Address Binding If an IP address is bound to a MAC address the IP address will be assigned only to the terminals with the bound MAC address MAC address binding can effectively prevent illegitimate users from occupying n
70. umber of the registrar The WROC2000 supports multi platform registration Sub domain Provided by your ITSP such as salesdepart abccompany com Trunk ID Provided by your ITSP such as 6201955018 Password Provided by your ITSP such as 12345678 Concurrency The number must not be more than 8 of concurrent calls allowed by your ITSP on the IP trunk Registration Needs to be selected Trunk type e IVR Plays a greeting message for incoming calls e DID Directs an incoming call to a bundled extension without playing voice greetings If Share is selected this trunk can be used to make outgoing calls by other extensions If DID only is selected this DID trunk is available only for the bundled extension 4 Optional Select Skype and set the corresponding parameters SIP User Password Skype Connect address UDP Port Add Skype Number 5 Click Apply The SIP User of your SIP Profile The password of your SIP Profile The Skype Connection address of your SIP Profile The UDP port of your SIP Profile Click to add your valid Skype account number 6 To change the local signaling port expiration time or user agent domain name click Registration Local signaling port The port number 5070 by default can be changed as required used by the WROC2000to register to the ITSP Registration expire The duration that the WROC2000 is re registered on the ITSP server User agent doma
71. ynamic Domain Name System DDNS Setting DDNS To set DDNS perform the following steps 1 Click Network on the home page 2 Navigate to Advanced gt DDNS 3 Select Enable select a service provider and enter the account password and domain name obtained from the DDNS service provider Note DDNS service providers that the WROC2000 supports includewww oray com Dyndns org freedns afraid org www zoneedit com www no ip com www 3322 org www dtdns com www ddns com cn and www changeip com etc 4 Set a value unit second by default in Renewal interval as required 5 Click Login 33 Chapter IV Voice Auto Attendant This feature allows callers to be transferred to an extension without going through a telephone operator or receptionist Auto Attendant and Receptionist To enable the auto attendant and receptionist features perform the following steps 1 Click Voice on the home page 2 Navigate to Basic gt Auto attendant and set the corresponding parameters Auto attendant The audio greeting is played to the caller according to the business hour or non business hour defined here You can select the three options listed below e Business hours only The business hour greeting is always played e Non business hours only The non business hour greeting is always played e Customize The business hour or non business hour message is played according to the time schedules defined here you can set up to 3 tim

WROC2000 User Manual Rev 2.1.5.88

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