User Manual - Belkin Business
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1. Secure DVI I KVM BELKIN Dual Head Switch with Audio User Manual F1DN104E Secure 4 Port DVI I Dual Head KVM with Audio F1DN104F Secure 4 Port DVI I Dual Head KVM with Audio Plus 8820 00764 Rev A01 Table of Contents Table of Contents Introduction isses Re 1 Operating the KVM Switch s o lessen 14 Package Contents l l sn 1 Common Access Card CAC Configuration and Installation 15 Overview anaana n isses re 2 Security Features 2 Frequently Asked Questions ssss aa 16 OtherFeatures llle sn 4 Equipment Requirements Mo Troubleshooting 2 eee see sese 17 System Requirements 6 Unit Display Diagrams l l sss BB gud Information ics xd RE E See baii Eaa Rub E CX CR R n 19 Specifications a 9 Installation CET MEE Pre Configuration 11 Connection and Installation 11 Color Code Chip Installation 13 Introduction Thank you for purchasing this Belkin Secure DVI I Dual Head KVM Switch the Switch This KVM Switch is designed for use in secure defense and intelligence installations The Switch offers safe centralized control which prevents unintended data transfer between computers running at different security levels The Switch provides the highest security safeguards and features that meet t2. directed to support belkin com 21
3. the Switch and automatically install the HID USB driver if necessary Refer to the Troubleshooting section of this manual if you are having problems with the USB keyboard or mouse When you power on your computers the Switch emulates both a mouse and keyboard on each port and allows your computers to boot normally The computer connected to port 1 will be displayed on the monitor Check to see that the keyboard monitor and mouse are working normally Proceed to do this with all occupied ports to verify that all computers are connected and responding correctly If you encounter an error check your cable connections for that computer and reboot If the problem persists please refer to the Troubleshooting section in this User Manual 12 Color Code Chip Installation The KVM Switch s port selector buttons can be color coded for easier identification Refer to the installation instructions below Note You may have to remove the existing black color chip first Insert color chip Remove color chip with a standard paperclip Port Name Label The included network name labels can be placed in the area underneath the port selector buttons for port identification 13 Operating the Switch Operation Selecting a Computer Using Port Selectors Now that you have connected your console and computers to the Switch it is ready for use You can select which computer you wish to control by press
4. ONDITION OF QUALITY MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND SUCH IMPLIED WARRANTIES IF ANY ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY Some states do not allow limitations on how long an implied warranty lasts so the above limitations may not apply to you IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL SPECIAL DIRECT INDIRECT CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS BUT NOT LIMITED TO LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES This warranty gives you specific legal rights and you may also have other rights which may vary from state to state Some states do not allow the exclusion or limitation of incidental consequential or other damages so the above limitations may not apply to you Reporting Belkin Product Security Vulnerability If you are aware of potential security vulnerability with any Belkin Government product we encourage you to contact us immediately at the following email address gov security belkin com or our technical support line at 1 800 419 5546 After your communication is received Belkin Government personnel will contact you to follow up To ensure confidentiality Belkin encourages you to use our PGP encryption key The gov security belkin com email address is not intended to reach technical support on Belkin Government products or services Any support inquiries should be
5. Waterfront Drive Playa Vista CA 90094 Attn Customer Service or call 800 223 5546 within 15 days of the Occurrence Be prepared to provide the following information a The part number of the Belkin product b Where you purchased the product c When you purchased the product d Copy of original receipt 2 Your Belkin Customer Service Representative will then instruct you on how to forward your receipt and Belkin product and how to proceed with your claim Belkin reserves the right to review the damaged Belkin product All costs of shipping the Belkin product to Belkin for inspection shall be borne solely by the purchaser If Belkin determines in its sole discretion that it is impractical to ship the damaged equipment to Belkin Belkin may designate in its sole discretion an equipment repair facility to inspect and estimate the cost to repair such equipment The cost if any of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser Damaged equipment must remain available for inspection until the claim is finalized Whenever claims are settled Belkin reserves the right to be subrogated under any existing insurance policies the purchaser may have 20 How state law relates to the warranty THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN THERE ARE NO OTHER WARRANTIES EXPRESSED OR EXCEPT AS REQUIRED BY LAW IMPLIED INCLUDING THE IMPLIED WARRANTY OR C
6. e computer that requires CAC and the other end to the CAC CAC connection to the computer requires a separate USB cable port on the KVM Switch that corresponds to the computer connection and allows the user to specify whether there is a CAC required for that computer or not This allows the CAC to be connected and controlled separately to the keyboard mouse video 1 2 Enable CAC for the same port connection in Step 1 1 by switching and audio the CAC switch to the right 1 3 Repeat steps above for additional computers that require CAC Make sure that the CAC switch is disabled left for all other non connected CAC systems 1 4 Once configured the CAC connection will be switched only when required by the connected computer When switching from a CAC enabled port to a non CAC enabled port the CAC connection will remain with the last previously selected port where the CAC was set to Enable 15 Frequently Asked Questions What does NIAP Common Criteria validation to EAL mean To learn more about NIAP Common Criteria and EAL visit http www niap ccevs org What do do if I find that the tamper evident label on the Switch has been removed or disrupted Please call Belkin Technical Support at 800 282 2355 immediately The KVM Switch s circuitry may have been compromised How far can the Switch be from my computer The Switch can be located up to 15 feet 4 6m away from your computer due to DVI and USB cab
7. e to regain mouse function Try a different mouse 18 information FCC Statement DECLARATION OF CONFORMITY WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILITY We Belkin International Inc of 12045 E Waterfront Drive Playa Vista CA 90094 declare under our sole responsibility that the products F1DN104E F1DN104F to which this declaration relates Comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CE Declaration of Conformity We Belkin International Inc declare under our sole responsibility that the products F1DN104E and F1DN104F to which this declaration relates are in conformity with Emissions Standard EN55022 and with Immunity Standard EN55024 ICES This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Belkin International Inc Limited 3 Year Product Warranty What this warranty covers Belkin International Inc Belkin warrants to the original purchaser of this Belkin product that the product shall be free of defects in design assembly material or workmanship What the period of coverage is Belkin warrants the Belkin product for three years What will we do to correct problems Produc
8. fluorescent lights air conditioning equipment or machines that create electrical noise e g vacuum cleaners Connection and Installation Step 1 Connecting the Console to the Switch Warning Before attempting to connect anything to the Switch or your computers please ensure that all computer equipment and devices are powered off Connect your monitors keyboard mouse and speaker to the rear of the Switch in the User Console section Refer to diagram on page 8 Step 2 Power Up 2 1 Power on the monitors 2 2 Power up the KVM Switch by connecting the power The display diagnostic LEDs should be solid green a few seconds after power up This indicates the display EDID information has been captured and secured If the display diagnostic LED remains blinking for longer than 10 seconds after power up refer to the Troubleshooting section of this user manual 11 Step 3 Connecting Computers to the Switch 3 1 Make sure all computers are powered off 3 2 Using the Belkin Dual DVI USB KVM Cable Kit connect the computers to a port on the rear of the KVM Switch Refer to diagram on page 8 Note The Cable Kit must be connected directly to a free USB port on your computer with no USB hubs or other devices in between Step 4 Powering Up the Computers Power up all the attached computers and check for display and peripheral functionality All computers can be powered on simultaneously Note Your computers should recognize
9. igital DVI D displays analog VGA monitors with adapter Up to 2560x1600 USB Type A USB Type A Console CAC Input USB Type A F1DN104F model only Console Monitor Port 2 DVI I dual link female Console Speaker 3 5mm female CPU Keyboard Mouse Ports USB Type B CPU CAC Ports USB Type B CPU Keyboard Mouse Ports USB Type B CPU Audio 3 5mm female CPU Monitor Ports 2 DVI dual link female Port Selectors 4 LED Indicators 4 Operating Temp 32 to 104 F 0 to 40 C Storage Temp 4 to 140 F 20 to 60 C Humidity 0 80 RH non condensing Warranty 3 years OVERVIEW Table of Contents sections Dimensions F1DN104E 12 5 W x 6 4 D x 2 5 H inches F1DN104F 12 5 W x 6 4 D x 2 5 H inches Weight F1DN104E 4 85 Ibs F1DN104F 4 9 Ibs Made in the USA Secure DVI I KVM Dual Head Switch with Audio 10 installation Pre Configuration Where to place the Switch The enclosure of the Switch is designed for desktop or under mount configuration An optional Mount Kit Belkin part number F1D008 is available Consider the following when deciding where to place the Switch your proximity to the port selectors on the front of the Switch the lengths of the cables attached to your keyboard monitor and mouse the location of your computers in relation to your console the lengths of the cables you use to connect your computers to the Switch Warning Avoid placing cables near
10. ing the corresponding port selector on the front of the Switch The LED number will illuminate to indicate which computer or port is currently selected It may take approximately 1 second for the video signal to sync after switching ports This is normal behavior and is dependent on the display connected This is normal operation and ensures that proper synchronization is established between the monitor and the connected computers Keyboard and mouse inputs can only be sent to the selected computer and video outputs can only be received from the selected computer The Switch also prevents any data transfer between connected computers ensuring the security of your computers Please note that the default port at power up is port 1 In case of a power failure or if the power is cycled the Switch will default to port 1 Important If you are aware of potential security vulnerability while installing or operating this product we encourage you to contact us immediately at the following email address gov security 2belkin com The gov security belkin com email address is not intended to reach technical support on Belkin products or services Any support inquiries should be directed to support belkin com 14 Common Access Card CAC Configuration and Installation CAC Common Access Card Configuration and Step 1 Installation Operation F1DN104F model only 1 1 Using the included USB cable connect one end of the cable to th
11. ink and dual link Analog displays with VGA support Common Access Card Readers F1DN104F model only USB compatible CAC or smart card readers Unit Display Diagram Front View BELKIN F1DN104F model shown LED Indicator CAC Enable Switch F1DN104F model only Port Selector Name Label Guide Color Chip Tamper Evident Label BELKIN 12345675 IMPORTANT NOTICE If for any reason the tamper evident label is missing appears disrupted or looks different than the example shown here please call Belkin Technical Support at 800 419 5546 Unit Display Diagram Back View Console USB Console USB Computer DVI USB Computer CAC USB Port Mouse Port Keyboard Port Audio and CAC Ports F1DN104F model only Video Diagnostic LEDs PS 2 Console Ports DC Power Jack o OD CAC Audio Mouse Koyboant Track Console 9 Mounting Mounting Track Console USB CAC Reader Port Console Monitor Ports FIDN104F model only Console Audio Input Jack Specifications Part No Enclosure Power Requirements AC Input No of Secure Channels 4 No of Users Supported 1 No of Computers Supported 4 Monitors Supported Resolution Support Console Keyboard Input Console Mouse Input F1DN104E F1DN104F Metal enclosure with high impact plastic faceplate 12V DC 1 5A minimum power adapter with center pin positive polarity 100 to 240VAC 2 single link and dual link d
12. le limitation Do I have to install software to use the Switch No the Switch does not require any software to be installed in your computers Can I use the Switch with a computer that does not support USB The Switch is designed to work with USB capable computers Call your sales rep for Secure KVM accessories that allow support of different input and video formats Does the Switch require an AC adapter Yes the Switch requires a 12 volt DC 1 5 Amp minimum power adapter in order to function properly Does the Switch support Linux Yes the Switch works with Red Hat Linux and other Linux distributions configured for USB support What computer equipment does the KVM support The Switch is compatible with systems and peripherals from Dell HP ClearCube WYSE Microsoft Logitech etc Please contact Belkin Technical Support at 800 282 2355 for compatibility issues you may experience 16 troubleshooting General My computer does not boot when connected to the Switch but works fine when connect my keyboard video and mouse directly to my computer Make sure that the DVI USB KVM Cable Kit is connected tightly between the Switch and the computer Video am getting ghosting shadowing or fuzzy images on my monitor Check that all video cables are inserted properly to the Switch computer and monitor With everything connected power cycle the KVM Switch to reset the video Make sure the Vide
13. luminates to indicate that the console currently controls the corresponding computer As a port selector is pushed the LED number will light up Integrated Mounting Rails Integrated mounting system for easy under desk or side wall mounting Equipment Requirements Cables Belkin highly recommends you use Belkin Dual DVI USB KVM Cable Kits for your Switch to help ensure superior performance These cables offer the highest quality possible to ensure optimal data and video transmission One Cable Kit is required per connected computer Belkin Dual DVI D USB KVM Cable Kits with audio F1D9014b06 6 ft 1 8m F1D9014b10 10 ft 3m F1D9014b15 15 ft 4 6m Belkin CAC USB A B Cable F1DN104F model only F1D9013b06 6 ft 1 8m F1D9013b10 10 ft 3m F1D9013b15 15 ft 4 6m Note Due to USB and DVI signal limitations the cable length cannot exceed 15 feet 4 6m System Requirements Operating System OS Platforms The Switch is compatible with computers running on but not limited to the following OS platforms Windows 2000 Windows XP Home Professional Windows 2003 Server Windows 7 Windows 8 Windows Vista Red Hat Linux Other Linux distributions Mac OS X v10 3 and higher Keyboards USB compatible no USB hub or PS 2 compatible Mice USB compatible no USB hub or PS 2 compatible Monitors Digital displays with DVI D support single l
14. o Diagnostic LED is solid green Check that the monitor you are using supports the resolution and refresh rate setting on your computer Lower the video resolution of your monitor Check that the video cable length does not exceed 15 feet 4 6m Check that the graphics card you are using supports the resolution and refresh rate setting on your computer Connect the monitor directly into the computer you are having trouble with to see if the problem still appears am getting a black screen on my monitor Check that all video cables are inserted properly Check that there is proper voltage available to the power adapter and that it is inserted correctly Connect your monitor directly to the computer to verify that your monitor is functioning properly Reboot the computer The display diagnostic LED does not stop blinking Check that the cable that connects to the monitor is inserted properly on both ends Check that the monitor is powered on Power cycle the KVM unit by removing and reattaching the power plug Try a different monitor 17 Keyboard The computer does not detect my keyboard or my keyboard does not work when I switch computers or reboot Check that the keyboard you are using is connected properly to the Switch Check that the USB cable between the Switch and the computer is completely connected Try connecting to a different USB port on the computer Make sure the keyboa
15. oday s IA information assurance computing requirements This User Manual provides all the details you ll need to install and operate your new Switch in addition to expert troubleshooting advice in the unlikely event of a problem Package Contents Belkin Secure DVI I Dual Head KVM Switch 12V 1 5A DC Power Supply and Power Cord 10 Interchangeable Port Color Chips multiple colors 12 Port Naming Labels 6 Ft USB Cable F1DN104F model only User Manual Important This Switch is equipped with active anti tamper triggers Any attempt to open the enclosure will activate the anti tamper triggers and render the unit inoperable If the unit s enclosure appears disrupted or if all the port LEDs flash continuously please call Belkin Technical Support at 800 282 2355 OVERVIEW Security Features The Belkin Secure DVI I Dual Head KVM Switch is the most advanced and secure commercially available KVM Switch available today Below is a summary of all the security features incorporated into the Switch Dedicated Processors The Switch features a dedicated processor per computer port This keeps each computer running on different security levels physically separated and secure at all times and prevents any unintended data leakage between computers No Memory Buffer The Switch does not have a memory buffer and does not have the ability to store data This prevents any keystrokes or other data input from being
16. rd works when directly plugged into the computer the HID USB driver is installed on the computer Rebooting may be necessary when trying this Make sure you are not using a keyboard with an integrated USB hub or other USB integrated devices If the computer is coming out of standby mode allow up to one minute to regain mouse function Try a different keyboard The CAPS NUM and Scroll Lock lights on my keyboard do not function when I connect to the KVM Switch This is normal operation The lock state information is fully functional Due to the security of the KVM Switch and known exploitation of lock state information for leakages the LED status is not supported Please refer to the operating system for verification of the lock state information for CAPS NUM and Scroll Lock Mouse The computer does not detect my mouse or my mouse does not work when switch computers or reboot Check that the mouse you are using is connected properly to the Switch Check that the USB cable between the Switch and the computer is completely connected Try connecting to a different USB port on the computer Make sure the mouse works when directly plugged into the computer the HID USB driver is installed on the computer Rebooting may be necessary when trying this Make sure you are not using a keyboard with an integrated USB hub or other USB integrated devices If the computer is coming out of standby mode allow up to one minut
17. ria Evaluted The Switch is listed by the National Information Assurance Partnership NIAP It is NIAP Common Criteria validated to EAL 2 Evaluation Assurance Level 2 It is also evaluated to Common Criteria EAL 4 in Canada Please note Belkin Secure KVM products cannot be upgraded serviced or fixed Other Features The Belkin Secure DVI I Dual Head KVM Switch was designed with the user in mind for today s IT environment Below is a summary of some features incorporated into the Switch USB Support The Switch is compatible with USB technology and supports plug and play connectivity with USB computers keyboards and mice DVI I Support The Switch supports both digital and analog video signals Analog signals are passed through Dual Link Dual Display DVI Support The Switch supports video resolutions of up to 2560x1600 for up to two displays This includes support for digital displays 24 inches and larger Audio Switching Allows you to share speakers or headphones between computers Port Coloring The included color chips can be inserted into each port selector button Colors can be associated with an established network to facilitate port identification and reduce user switching error Port Naming The included network name labels can be placed in the area underneath the port selector button to facilitate port identification and reduce user switching error LED Indicators Each port button number il
18. t Warranty Belkin will repair or replace at its option any defective product free of charge except for shipping charges for the product Belkin reserves the right to discontinue any of its products without notice and disclaims any limited warranty to repair or replace any such discontinued products In the event that Belkin is unable to repair or replace the product for example because it has been discontinued Belkin will offer either a refund or a credit toward the purchase of another product from Belkin com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use 19 What is not covered by this warranty All above warranties are null and void if the Belkin product is not provided to Belkin for inspection upon Belkin s request at the sole expense of the purchaser or if Belkin determines that the Belkin product has been improperly installed altered in any way or tampered with The Belkin Product Warranty does not protect against acts of God such as flood lightning earthquake war vandalism theft normal use wear and tear erosion depletion obsolescence abuse damage due to low voltage disturbances i e brownouts or sags non authorized program or system equipment modification or alteration How to get service To get service for your Belkin product you must take the following steps 1 Contact Belkin International Inc at 12045 E
19. unintentionally transferred as you switch between computers ensuring the integrity of your data Non Reprogrammable Firmware The Switch features custom firmware that is not reprogrammable preventing the ability to tamper with the KVM logic Unidirectional Data Paths Optical diodes used in USB data paths provide high isolation and prevent data leakage Solid Aluminum Uni Body Enclosure The one piece aluminum enclosure reduces the entry points into the Switch s electronics and minimizes radiated signals that can be snooped or intercepted Active Anti Tamper Triggers Active chassis anti tamper triggers prevent KVM electronics from being accessed and tampered with Tamper Evident Label A holographic security tamper evident label is placed on the enclosure to provide a visual indication if the Switch has been opened or compromised Tamper Proof Hardware All integrated circuits are soldered directly to the printed circuit board to prevent tampering with the components Protected Display Information Protected DDC EDID emulation prevents software weaknesses that can cause data leakage while maintaining compatibility with the console display USB Device Detection Storage and other unsafe USB devices are rejected when connected to the Switch Only mouse and keyboard data are passed through Secure Packaging Tear away packaging ensures secure delivery of the Switch as it is routed to the end user Common Crite
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