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MODEM INSTALLATION GUIDE - Australian Phone and Internet

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1. aes hi a aaa iii 4 DSL WLAN WPS LAN 1 4 Ethernet USB Power 12V On Off 3 Modem Installation Guide 10 Interface Antenna DSL WLAN RESET WPS LAN 1 4 USB Power 12V On Off Antenna Function WiFi antenna Attach a telephone line with an active xDSL service here Press this button to enable or disable the WiFi function of the NB604N this can also be done via the control panel Hold this button down for 10 seconds or more to reset the NB604N to factory defaults Press this button to enable the WPS push button connect function Attach your devices by cable to these Ethernet RJ 46 ports Attach an external USB storage device to share content with connected devices Power connector connects to a DC 12V 1 5A power adapter Turn the NB604N on or off with this switch WiFi antenna h Modem Installation Guide GETTING TO KNOW YOUR MODEM Front The front of the modem is where all the LED status indicators are located They let you know the status of your modem whether it is on or off if you re connected to the internet whether WiFi and WPS are enabled and so on The diagram below shows the position of each LED and the table on the right provides a brief explanation of what each of the LED indicators mean D Power DSL Modem Installa
2. Device Info Wireless Security Basic setup This page allows you to configure security features of the wireless LAN interface Advanced Setup You may setup configuration manually Wireless P through WIFI Protected Setup WPS Basic Security WPS Setup MAC Filter Wireless Bridge Enable WPS Disabled B Advanced Station Info Diagnostics Manual Setup AP Management You can set the network authentication method selecting data encryption specify whether a network key is required to authenticate to this wireless network and specify the encryption strength Click Apply Save when done Select SSID NetComm Wireless B Network Authentication Mixed WPA2 WPA PSK k WPA WAPI passphrase sesssesose Click here to displa WPA Group Rekey Interval 0 WPA WAPI Encryption TKIP AES H WEP Encryption Disabled Appiy save 1997 2012 NetComm Wireless Limited All rights reserved Fig 4 Wireless security screen Make a note of your password somewhere safe If you forget it you can always view your password by connecting to your modem with a cable logging onto the control panel going to wireless security and clicking the blue link next to the WPA WAPI passphrase field which says Click here to display 16 Modem Installation Guide CONFIGURING YOUR MODEM Changing your modem access details When you configure your modem through a browser the system requires you to enter your username and passw
3. 4 _Apply Save 1997 2012 NetComm Wireless Limited All rights reserved Fig 3 Wireless configuration screen 14 Modem Installation Guide CONFIGURING YOUR MODEM Securing your wireless network To create a password and secure your wireless network follow these steps STEP 1 Select Wireless gt Security in the left menu You will see the wireless security screen Fig 4 STEP 2 Make sure your network name is selected in the Select SSID drop down menu STEP 3 Use the Network Authentication drop down menu to select an encryption method We recommend mixed WPA2 WPA2 PSK for the best security By default it should already be set to this STEP 4 Create a password that will be used to access your wireless network and enter it in the field next to WPA WAPI passphrase This is the password for your wireless network and prevents people you don t know from accessing it When connecting devices to your wireless network you will be asked for the password Anyone who tries to connect without it won t be able to Please note Your password for your wireless network must be eight or more characters long the longer the better and can include upper and lower case characters numbers and symbols We recommend you create a complex password The more complex the more secure it will be STEP 5 Once you ve finished click Apply Save to save the wireless security settings Modem Installation Guide NetCommWireless
4. cable television back to base alarm systems have a central splitter or ADSL filter splitter you will find this in the box with your modem fitted between them and the telephone socket STEP 1 Connect the power adaptor cable to the Power socket 8 on the back of the modem and plug the adaptor intoa point STEP 2 Plug the ADSL2 filter splitter provided with the modem into your telephone wall socket STEP 3 Next take the telephone cable RJ 11 provided and plug one end into the filter splitter and the other end into the DSL 2 port on the back of your modem STEP 4 Press the On Off 9 button to turn the modem on and wait while the modem powers up this should take about 60 seconds STEP 5 Check that both the DSL 12 and Internet 13 LEDs on the front have lit up If they re solid then your modem is connected to the internet If not please refer to the Troubleshooting section STEP 6 Now you can connect your computer with a cable or wirelessly Modem Installation Guide CONNECTING TO YOUR MODEM Connecting with a cable To connect to the internet modem with a cable follow these steps STEP 1 Plug one end of the Ethernet cable Cat 5e provided into one of the yellow Ethernet ports marked LAN 1 LAN 4 6 on the back of the modem and the other end to the Ethernet port on your computer STEP 2 Wait for the connection to be made this should take about 30 seconds STEP 3 Check the corresponding Ethernet 14 LED on
5. you adjust some of your settings This can be done through the control panel To access the control panel follow these steps STEP 1 Open your web browser e g Internet Explorer Firefox Safari type http 192 168 1 1 into the address bar and press the Enter Return key You should see the control panel login Fig 1 STEP 2 Enter the login details and click OK Please note The default User Name and Password are both admin You should see the control panel home screen Fig 2 Use the left menu to access all the settings on your modem On the following pages we ll explain how to change your network name enable wireless security and change the password that allows administrator access to your modem settings For information on the more advanced features and settings please download the full user manual from http support netcommwireless com To protect your privacy and prevent people you don t know using your internet connection we recommend you change the default settings The steps to change your modem access details can be found on pages 17 18 in the section Configuring your modem 11 Modem Installation Guide Authentication Required A username and password are being requested by http 192 168 1 1 The site says Broadband Router Password Cancel Fig 1 Control panel login NetCommWireless Device Info Device Info Basic setup CT Board ID szam Advanced Set
6. WE RE HAPPY MODEM WHEN YOU RE HAPPY INSTALLATION GUIDE Australian Phone amp Internet A WARM WELCOME Thank you for choosing Australian Phone amp Internet as your broadband provider We re delighted that you ve joined us Your ADSL broadband account with Australian Phone amp Internet is now live All you need to do now is install your modem and connect your computer You ll then be able to start browsing the web We ve done all the complicated work necessary to configure your modem with your username and password so it s just a simple matter of connecting the right cables Instructions how to do this are in this booklet Details about the more advanced features of your modem can be found in the support section of the Netcomm website at http support netcommwireless com If you can t find what you re looking for either in this book or online our team can be contacted on 1300 137 768 Thank you once again for choosing Australian Phone amp Internet HERE S WHAT S INSIDE Getting to know your modem Installing your modem Connecting to your modem Configuring your modem Troubleshooting Glossary Modem Installation Guide 11 21 25 2 GETTING TO KNOW YOUR MODEM Back The back of the modem is where you connect everything turn it on off and also reset it Here we ll explain what each of the ports sockets and buttons is where they are and what you use them for Antenna Reset Antenna
7. cate with each other and the internet WLAN A WLAN or Wireless Local Area Network is the same as a LAN but without the need for wires WPA WAPI WiFi Protected Access WLAN Authentication and Privacy Infrastructure or WPA WAPI is a method of encryption that was created to improve on the security featues of WEP WEP Wired Equivalent Privacy or WEP is a method of encryption used to secure wireless networks and protects wireless users data from being intercepted people they don t know WEP is less secure than WPA WAPI WiFi WiFi is the popular term for WLAN and is trademark of the Wi Fi Alliance It is used as branding for devices that can access wireless networks such as wireless internet 26 Modem Installation Guide
8. e closer to your modem I can t connect to my Your wireless network might not be enabled You can wireless network tell whether it is by checking the WLAN LED which should be lit blue If it isn t then log into your modem p 11 12 and go to Wireless gt Basic and enable your wireless network p 13 14 e You may have entered your wireless network name and password incorrectly on your computer Try entering them again By default the wireless network name is NetComm Wireless and the password is a1b2c3d4e5 unless you ve changed them 23 Modem Installation Guide Problem Solution l ve forgotten my e If you forget your password you can retrieve it by logging wireless network into your modem p 11 12 and going to Wireless gt password Security and clicking on the blue link next to the WPA WAPI passphrase p 15 16 field which says Click here to display can t access the e Your computer may not be connected to the modem or control panel at it may not be on Check the modem is switched on http 192 168 1 1 Power LED is blue and all cables are plugged in securely or if you are connecting wirelessly that your wireless network is enabled WLAN LED is blue and your computer is connected l ve forgotten e The default username password are both admin unless the password that you ve changed them allows administrator access to my modem settings e If you have changed them you will need to reset the modem to factory d
9. efault It s recommended you change the name to something unique to make it easier to identify your network from others nearby but also for improved security Your network name will be visible outside of your home or office so the name should be recognisable but should not use any personal or service details STEP 4 Once you ve finished click Apply Save to save your new wireless settings 13 Modem Installation Guide NetCommWireless Wireless Basic Device Info Basic setup This page allows you to configure basic features of the wireless LAN Interface You can enable or Advanced Setup disable the wireless LAN Interface hide the network from active scans set the wireless network Wireless name also known as SSID and restrict the channel set based on country requirements Click Apply Save to configure the basic wireless options Basic Security Enable Wireless MAC Filter Wireless Bridge A Hide Access Point Advanced A Clients Isolation Station Info Diagnostics J Disable WMM Advertise Management Enable Wireless Multicast Forwarding WMF SSID NetComm Wireless BSSID 00 60 64 8F 03 F6 Country AUSTRALIA Ww Max Clients Wireless Guest Virtual Access Points Isolate Disable Clients Enable WMF Max SSID Clients Hidden BSSID c O fe fe fo lele Ta 16 n g NetComm Wireless 2 D NetComm Wireless
10. efault settings by holding down the Reset button for at least 10 seconds you ll need a paper clip or something similar You should then be able to log on using the default username password If the steps in this troubleshooting guide don t resolve the problem or for further assistance with any of the features mentioned throughout this booklet please call our friendly technical support team on 1300 137 768 For further support with the advanced features of your modem such as hiding your access point setting up guest networks and port forwarding download the full user manual from http support netcommwireless com or contact their support team in your state NSW ACT 02 9424 2059 VIC TAS 03 9012 3399 SA NT 08 8121 9001 QLD 07 3102 8870 WA 08 9467 8980 2h Modem Installation Guide GLOSSARY Access Point An access point is a device on a network such as a modem or hub which allows data to be transferred from one location to another i e computer to computer or computer to internet ADSL Asymmetric Digital Subscriber Line or ADSL is simply a DSL line It has different upload and download speeds DSL Digital Subscriber Line or DSL is the technology that allows large amounts of data to be sent over existing ordinary copper telephone lines Ethernet Ethernet is the standard way of connecting computers and devices over a LAN in the home or workplace Recent computers will be factory fitted wi
11. er s software TR 069 Client Internet Time Access Control Passwords Services Control Update Software Reboot Use the fields below to enter up to 16 characters and click Apply Save to change or create passwords Note Password cannot contaln a space Usemame New Username Old Password New Password Confirm Password Apply Save ein 1997 2012 NetComm Wireless Limited All rights reserved Fig 5 Passwords screen 16 Modem Installation Guide CONFIGURING YOUR MODEM Re entering your internet connection details Your modem comes preconfigured with all the settings required for it to connect to the internet You should not need to change these settings unless instructed to do so during troubleshooting STEP 1 Select Basic Setup in the left menu You will see the Quick Setup screen Fig 6 STEP 2 Your PPP username and PPP password will already be entered in the fields To re enter your details simply select and delete what s there and re type in your username and password Please note This is the username and password we sent you when we activated your account STEP 3 Once you ve finished click Apply Save to save your new username and password Your modem will then automatically try to connect using the details you entered 19 Modem Installation Guide NetCommWireless Device Info Quick Setup Basic setup Quick Setup Advanced Setup Wireless In the boxes below enter the PPP
12. n Reboot the modem to reset the connection Your service connection username password may be incorrect You can correct this by logging into your modem p 11 12 going to Basic gt Quick Setup and re entering your internet connection details p 19 20 22 Modem Installation Guide TROUBLESHOOTING Problem Solution My computer is e Your modem and computer may not be connected connected to one properly Check the Ethernet LED that corresponds with of the LAN ports the port you re plugged into is lit Check cables are but can t access plugged in securely when they are you should feel hear the internet a slight click e A network device between your computer and your modem such as a hub may be causing the problem Bypass these and connect directly to the modem to make sure they are not the cause e The Ethernet cable connecting your computer to the modem may be faulty Try a different cable if possible can t see my e Your wireless network might not be enabled You can wireless network tell whether it is by checking the WLAN LED which should be lit blue If it isn t then log into your modem p 11 12 and go to Wireless gt Basic and enable your wireless network p 13 14 If the WLAN LED is lit but you still can t see your wireless network it may be hidden Go to Wireless gt Basic p 13 14 and uncheck the Hide Access Point checkbox e You may be out of range of your wireless network so will need to mov
13. ord to validate your access permission By default these are both set to admin We recommend you change these to prevent people you don t know accessing your modem and changing the settings To change both the username and password follow these steps STEP 1 Select Management gt Access Control in the left menu You will see the Passwords screen Fig 5 STEP 2 Depending on what you want to change enter your existing username and or password and a new username and or password STEP 3 Once you ve finished click Apply Save to save your new username and password Make a note of your new username and password somewhere safe If you forget them you will need to reset your modem For instructions on how to do this refer to the Troubleshooting section 17 Modem Installation Guide NetCommWireless Device Info Access Control Passwords Basic setup Access to your DSL router is controlled through three user accounts admin support and user Advanced Setup Wireless The user name admin has unrestricted access to change and view configuration of your DSL Router Diagnostics The user name support is used to allow an ISP techniclan to access your DSL Router for Management maintenance and to run diagnostics Settings The user name user can access the DSL Router view configuration settings and statistics change System Log Basic Setup modify Wireless Basic and Wireless Security as well as update the rout
14. rnet and the DSL LED continues to flash My modem isn t connecting to the internet The DSL LED is solid blue but the Internet LED is off solid red Solution Your modem may not be connected properly Check cables are plugged in securely you should feel hear a slight click when they are Other devices may be interfering with the modem s signal Make sure all other devices phones faxes cable television alarm systems are plugged into the phone line via a filter splitter Try plugging the cable from your modem directly into the phone socket in the wall bypassing the filter splitter Lastly perform an isolation test by connecting your modem directly into the phone socket and disconnecting every device that is connected to a phone socket The phone socket or line may be faulty Try a different phone socket if possible The cable connecting the modem to the phone line may be faulty Try a different cable if possible Audible noise on the phone line may be interfering with your signal Disconnect the modem and listen for noise on your phone If you hear snaps and crackles when making a phone call there may be a landline fixed service fault If after trying each of these things the DSL LED is still not solid blue your modem may not be connecting to the exchange due to a service outage Please contact technical support on 1300 137 768 or email enquiries ausphonenet com au There may be a problem with the connectio
15. roughout the text you will see numbers in brackets these refer to the diagrams on the previous pages to make it easier to identify what part of the modem we re talking about Positioning your modem The position of your modem can be important depending on how you intend to use it You will need a power point and phone socket nearby and it should be close to your computer if you re connecting directly with a cable If you plan to connect wirelessly it is worth considering where you place the modem in your house to get the best signal Here are some tips e Place the modem somewhere central in your house for the best signal coverage in each room In multi storey homes place the modem on a floor that is as close to the centre of the house as possible This may mean placing it on an upper floor e Try not to place your modem near a cordless telephone that operates at the same radio frequency as your modem 2 4GHz e Avoid placing your modem near devices that may emit radio noise such as microwave ovens e Also avoid dense objects that can inhibit wireless communication including refrigerators washers and or dryers metal cabinets large aquariums metallic based UV tinted windows Modem Installation Guide Installing your modem Once you ve worked out where you want to put your modem it s time to connect it Before connecting your modem you must make sure any devices plugged into your phone line handsets fax machines
16. th an Ethernet card and socket Filter Splitter When you have ADSL broadband your phone and internet connection use the same physical line You use a filter splitter to connect your phone to the shared phone line so you can t hear the high pitched noise of data being sent and received 25 Modem Installation Guide ISP An Internet Service Provider or ISP is the company such as Australian Phone amp Internet which provides you with access to the internet LAN Local Area Network or LAN is a group of devices linked together in a workplace or home either by cable or wirelessly to form a closed network through which they can communicate with each other and the internet Modem A modem modulator demodulator is a device that allows you to connect to the internet by encoding and decoding high speed digital signals sent and received over analog copper phone lines Router A router is a device usually combined with modem which sits between your computer laptop iPad smartphone etc or network and the internet and makes sure that all data goes where it should Basically it directs traffic Routers are great for operating a network that has more than one device requiring access to the internet SSID Service Set Identifier or SSID is the technical jargon for the name of a your wireless WiFi network All wireless devices on a WiFi network must use the same SSID in to connect to the network and communi
17. the front of the modem has lit up If it s solid then you re connected If not please refer to the Troubleshooting section STEP 4 Open your browser e g internet Explorer Firefox Safari and start browsing the internet 9 Modem Installation Guide Connecting wirelessly To connect to the internet modem wirelessly follow these steps STEP 1 Enable WiFi on your device computer laptop smartphone tablet The wireless network on your modem is already enabled by default STEP 2 Scan for wireless networks on your device and connect to the network name matching the one configured on your modem Please note The default wireless network name is NetComm Wireless STEP 3 Enter the wireless security key password configured on your modem when prompted Please note The default wireless security key is a1b2c3d4e5 STEP 4 Wait for the connection to be made this should take about 30 seconds STEP 5 Open your browser e g internet Explorer Firefox Safari and start browsing the internet To protect your privacy and prevent people you don t know using your internet connection we recommend you change these default settings The steps to change your wireless network name and wireless security key can be found on pages 13 16 in the section Configuring your modem 10 Modem Installation Guide CONFIGURING YOUR MODEM Logging onto your modem Once you ve installed your modem and connected to the internet we recommend
18. tion Guide internet Ethernet LAN 1 4 USB WPS USB 11 12 13 14 15 16 17 Light Power DSL internet Ethernet LAN 1 4 WLAN WPS USB Colour Off Red Blue Off Blue Flashing Off Red Blue Flashing Off Blue Flashing Off Blue Flashing Off Blue Flashing Off Blue Flashing Definition Router is not powered on Router is starting up Router is operating normally Router is not connected to an xDSL service Router is connected to an xDSL service Router is connecting to an xDSL service Router is not connected to the internet Router is unable to connect to the internet with the current configuration details Router is connected to the internet Data is being transmitted or recieved via the internet connection No device connected to the LAN port Device connected to the LAN port Data is being trasmitted or recieved on the LAN port WiFi function is disabled WiFi function is enabled Data is being transmitted or recieved via the WiFi network WPS function is disabled WPS function is enabled WPS function is attempting to connect to a device No USB device is plugged in USB device plugged in Data is being transmitted or recieved from the attached USB device Modem Installation Guide 6 INSTALLING YOUR MODEM We ll take you through a step by step process of installing your modem and connecting both wired and wirelessly Th
19. up ng Wireless Buna Timestamp 120601 1711 Diagnostics Manufacturer NetComm Wireless Limited Management Product Class NB604N Serial Number 121026000838 Software Version cans czser 6 Nc TPG R48010 AU EN NB604N Bootloader CFE Version 1 0 37 106 24 DSL PHY and Driver Version A29D0351 c23k Wireless Driver Version 5 60 120 11 cpe4 406 This information reflects the current status of your WAN connection Line Rate Upstream Kbps fo Line Rate Downstream Kbps o LAN IPv4 Address 192 168 1 1 Default Gateway Primary DNS Server 0 0 0 0 Secondary DNS Server 0 0 0 0 LAN IPv6 Address feB0 1 Default IPv6 Gateway Primary 1Pv6 DNS Server 0 0 0 0 Secondary IPv6 DNS Server 0 0 0 0 Date Time Thu Jan 1 00 02 00 1970 1997 2012 NetComm Wireless Limited All rights reserved Fig 2 Control panel home screen 12 Modem Installation Guide CONFIGURING YOUR MODEM Configuring your wireless network To turn your wireless network on or off and change your network name follow these steps STEP 1 Select Wireless gt Basic in the left menu The wireless configuration screen will be displayed Fig 3 STEP 2 Make sure the Enable Wireless checkbox is ticked it should be by default This means your wireless network is turned on STEP 3 Create a new name for your wireless network This can be done in the SSID field it s NetComm Wireless by d
20. user name and password that your ISP has provided to you Diagnostics CEULAN Management PPP Username 0299763445 AUSPHC PPP Password sesesesse d Apply Save 1997 2012 NetComm Wireless Limited All rights reserved Fig 6 Quick setup screen 20 Modem Installation Guide TROUBLESHOOTING Always begin troubleshooting by rebooting your computer and power cycling the modem This is particularly important if your computer has only recently begun to exhibit problems To power cycle your modem do the following e turn the modem off and unplug it and wait 30 seconds e plug the modem back in and turn it on wait another 30 seconds e finally restart your computer Power cycling your modem re synchronizes the ADSL signal and the network connection to your computer Problem Solution My modem won t turn on the Power LED remains unlit socket and at the back of the modem e Check the modem s On Off switch and power point are both switched on e The power point you re using could be faulty Try a different one if possible If after trying these things your modem is still not on the Power LED is still not solid blue then your modem may be faulty Call us on 1300 137 768 or email enquiries ausphonenet com au 21 Modem Installation Guide e Your modem may not be connected properly Check that the power supply is plugged in securely both at the wall Problem My modem isn t connecting to the inte

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