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1. Back Color You can set the Back Color by clicking on box Select the required color and click on OK button Fore Color You can set the Font Color by clicking on ad box Select the required color and click on OK button Back Image You can use background image to be displayed in this field This is something similar like what you have as windows desktop wall paper Font You can set the Font that needs to be used to display text Reason Remark In eZee Software whenever you perform void action it compulsorily asks for Void Reason Define all the reasons here Click on the Reason Remark a screen will open as shown below Reasons Remark When user voids Check in Reservation Payments Extra Charge they will use one of these reasons This will be further help auditing void cases Category By Mistack done this payment Reservation Cancelation Reservation Mispost Fayment Client Hot Travelling Transaction Booking Amended Reservation Booking Rescheduled Reservation Wrong Check In Transaction Test Banquet Transactions Mispost Payment Data Error Banquet Transactions Mis Post OtherCharges Cancelled By Client Booking In order to define Reason Remark click on New gt Add Edit Reason Remark screen will open as shown below Enter Alias reason and select the Category for which this void reason is configured After saving you will find all eZee FrontDesk Configuration Manual the reasons listed
2. rights Page 36 of 79 eZee FrontDesk Configuration Manual Minimum payment reduired to check in guest Set this value in percentage if you want your user to collect minimum payment before doing a check in for any guest Discount Settings Administration can use this option to define the maximum amount or percentage Operational Privilege Tab While using eZee FrontDesk Software many important functions are accessible only if the user has the rights like payment related all functions editing back date entry etc Checkmark the privileges to give additional privilege than the defined set of privilege To be changed To define the set of privilege gt go to User Role 2 user can modify default user roles Operational Privilege Report Privilege Ticker A Il Configure Property Configure Currency Exchange Rate Allow To Add User Allow To Edit User V allow To Delete User 7 General Settings 7 Reseryvation Booking T Check In Ou Payment vi Account Payroll FrontDesk view Banquet view Zi Laundry V Housekeeping view F Meal Plan v Forex A Key Card Allow bo Issue new Key T Allow bo Copy Key V allow to Extend Key Report Privilege Tab eZee Front Desk Software generates many reports Checkmark the report viewing privileges which you want to assign to this user Page 37 of 79 eZee FrontDesk Configuration Manual v Reservation Group Booking Jl Front Office w Room Report Jl Marketin
3. Banguet view H Laundry H Housekeeping View Meal Flan S E ETH cc 1 6 C WC IECH WM 1a as Om SIS ia ds sl IC ME MEA wi E Page 38 of 79 eZee FrontDesk Configuration Manual As per your requirement please select unselect any of the user privilege for any of the User Role Once you are done with all such changes please click on Save button Note Changes in User Role will not affect all existing users When you add new user as per User Role selected all applicable user privileges are assigned by default However you can further unselect some of the user privileges if you want Others DNR Do Not Rent Reason In order to offer best Guest Services when you want to record guest information like contact information rate offered birth date guest history and other It will be equally important to record information about misbehaving guests whom you don t want to provide service again in future eZee offers very simple yet powerful tool as DNR to handle this Click on DNR Reason gt Do Not Rent DNR List screen will open as shown below Do Not Rent DNR List List of reasons why you don t want to rent Room to certain Guests When you have Nasty Guests you do not want to Rent Room to them again Define all such reasons which you can use Description Mis Behave Money Not Paid Stole Inventory In order to define DNR Reason click on New button gt Add Edit DNR Rea
4. Inventory View E Display Room Type wise inventory color on Inventory View MyKad Setting Please contact eZee support to get this setting done This setting enables you to read the MyKad card MyKad is the compulsory identity document for Malaysian citizens aged 12 and above Introduced by the National Registration Department of Malaysia besides the main purpose of the card as a validation tool and proof of citizenship other than the birth certificate MyKad also serves as a valid driver s license an ATM card an electronic purse and a public key among other applications as part of the Malaysian Government Multipurpose Card GMPC initiative Z MyKad Settings MyKad Reader None e License Key Reader Name Time Out Interval 5 Identity Type Select ID Type M Page 66 of 79 eZee FrontDesk Configuration Manual Extra Charge Setting User can specify the captions for Tax1 Tax2 and Tax3 Extra Charge Settings Taxi capton VAT Tax capton Taxd Tax2 capton C T Levy Tax4 caption Forex Module Enable this to see Forex tab along with others in eZee Front Desk Note Forex Module is an Add on which is not available with the Basic eZee Frontdesk software It is to beO020purchased additionally and can be used to deal in Multiple currencies Auto Update Keeping a tick on this option enables system to automatically check for any new version of the software and update the version Auto Update Enable Auto Update
5. Show Duplicate Copy Label On Receipt Show Duplicate Copy Label On Voucher Exchange Rate for Folio Exchange Rate for Folio Check In Date Check Out Date Select the appropriate option as per your requirement Check In Date If this option is selected the exchange rate will be applied as per the date when check in happened The exchange rate changes if increased or decreased will not affect the rent of the stay Check Out Date If this option is selected the exchange rate will be applicable as per the date when check out is happening Receipt Settings Receipt Settings Print Property Info on Receipt Top Margin In Indh 158 J Show Pay Rec Remark in Detail Print Property Info On Receipt Keep a tick on this option if you want the property information to be printed on the payment receipt Top Margin You can define the space of the margin to be left blank in the receipt Show Pay Rec Remark in Detail Keeping a tick on this options enables the print of the full remark as mentioned while taking the payment no matter how long it maybe Notice Tab User can specify the notice that needs to be displayed in footer under various categories Options are folio reservation group notice cancellation reservation greetings direct billing folio reg form and email check out voucher receipt notice and unassigned booking remark Page 73 of 79 eZee FrontDesk Configuration Manual Miscellaneous Ta
6. EE EE EE EE EE ee EE NEE mer EA rd ees eZee FrontDesk Configuration Manual Table of Contents Getting started with ezee Configuration ei eo EA DE OS Ed eo EG Ee eo RD Gere 5 POC DS oe ed or EE EAE N N EE EE EN OE EE EI OE N 6 dee sae dd eie Knie ele EE OE N EE EE EE EE EE EE N EE ER EN EE 6 Hotel lot OR EE 6 PIO I VI aM ge a AO EE EN N EE OE N N OE EE EE EE EI 7 ET gi ug Pe Feel Gl ON AA RE EE EE EE OE 8 ROOM AE je NE EE N EE EE EE OE 8 EE 11 DEING Tan IE RR N EE N EE OD 13 Linear Rate Type configuratiON ese sees ee ee ee ee RR ee ee ee ee ee ee RR ee ee ee Ee 13 Non Linear Rate Type configuration sees sees see ee ee RR ee ee Re ee ee ee RE ee RR ee ee ee Ee 14 viele ASe OE OO N aa 15 CASON is EO N OD OT N EE ED 15 os ES E N E N NE OR EE OE EE EN 16 BUSINESS olie SA EE ET 18 EE 20 ROO AS ie EE EE RE EE EE EE EE OE OE EO N 20 ele ne nl EE clown vag EE EE EE EE N EE N NN 21 ROOM QC i ACO AE OE EE OE EE N OE 22 ROOM OD sig e EE EE OE EE EE NE EO EO GE 22 e gn 25 VE POSTO ee EO EE EE OR EE EE EE N Gr De 25 OOS UIA ONT RE EE OE EE EE OE OE OE EE OE EE NE NN Ee 25 Ee eg Tei tele ET 26 EN dree dt E e se EO EE OE N EE EE N 26 EXCA ede E 29 Sen e LE 30 EO E a oe ae AE sve ee rat ees ee ie ea ee ee Ge Se tees 31 ad AA Ik Se EE AE AE N N EE EE EE EE EE N EE ene ee eee 31 EEN 33 EE eer teen AE OE OT EE EE N EE N mn ern ner Tea Tn Sante 34 Us r Management EG N vino vag atte ners ave win tuo EG wacom men oe new GR Ge e
7. 5 00 1 00 50 00 100 00 1 000 00 500 00 UI In order to define Currency Denomination click on New button gt Add Edit Cash Drawer Currency screen will open as shown below Enter Currency and Currency Sign and press Save button Enter all Currency Denomination and then press Close button You will see all Currencies listed in Cash Drawer screen Non Rental Object For better hotel visualization you can define non rental spaces existing in your property such as Swimming Pool Garden Reception etc Page 53 of 79 Mis UIdLIOTN Mianudi Click on the Non Rental Object a screen will open as shown below Non Rental Objects Define objects like Reception Swimming Pool This will help offer better visualization when you run software This same dialog also used for Banquet module CNFRA Conference Centre In order to define Non Rental Object click on New 2 Non Rental Object screen will open as shown below 350 E reoht a wat Middle Center Type Outlet Select Rent Item Select Min Deposit 0 00 Enter all information such as name description set placement alignment etc Page 54 of 79 Special Settings Type Others If user wants to create a normal non rental object user can use this option Type Banquet If user wants to create banquet then user can select this option Floor Select the floor on which this object is to be placed
8. Address International Trade Center Property Grade 3 Star Majura Gate Registration WAT Mo 12345670A City Surat Registration TIN Ma 987654326 Postal Code 95002 Registration CST Ma 6471248 72T State Gujarat LOOD Country United States Contact Information Fhone 91 261 4004505 Fax 91 261 2465915 Back Ground Image gt gt Der Phone 91 761 4004505 You can use Hotel Floor Plan or Hotel Photo as a back ground image This image will be displayed i support ezeetechnosys com Email pen R only in ezee FrantDesk that too on Boom View Web Site WAIL ezeetechnosys Com Enter all basic information in the above screen 2 Save Special Settings Registraton1 As a statutory requirement you may need to display your business registration number like VAT TRN ABN CST etc on your invoices Enter such registration number in this box You will be able to set such three numbers in Registration1 Registration2 and Registration3 Note You may set different caption then Registration1 Registration2 and Registration3 You can set this caption to eZee Icon located on top left corner Option Notice Logo You can upload your logo in eZee database This logo will be used to print on your folio registration card folio invoice and report Click on Browse button and select your logo from your local machine If you want to remove your logo click on Remove button Back Ground Image You can use a background image to be
9. Voucher Number Auto Increament Number Integration Bill Number Auto Increament Number 7 Group Receipt Number Auto Increament Number e Notification Payout Voucher Auto Increament Number e Formula Night Audit After 12 01 00 AM TT Show Night Audit Reminder Type of Number User can specify the number style which can be either eZee FrontDesk default numbering or auto increment Reset User can specify the period of reset for the numbering Clicking allows user to specify the period it can be none yearly monthly or daily If monthly option is selected the reset will be done on 1st of every month A prefix will be like first four digits shows year and next two digits shows month so for July 2010 a number like 201007 will be a prefix Prefix User can specify a text which should be kept as a prefix before the number For example For Registration Number one can mention the prefix as RZN So whenever a reservation is done the number generated will be RZN1234 This will help you to understand which number was generated from which operation Start From User can specify a starting number The basic reason for this option is that if a property is using software and also has some data in some other software For example previous software had 55 reservations then user can specify the number in starting as 56 Image Settings Image Path User can define the path where images need to be stored User can click on to select the
10. click on New button gt Add Edit Revenue Break Down screen will open as shown below Add Edit Revenue Break Down Enter Alias Name and Description and press Save button Enter all Revenues Types and then press alias EER Close button Name Revenue Break Down Information Description eZee FrontDesk Configuration Manual You will see all Revenue Break Downs listed in Revenue Break Down screen These Revenue Breakdowns are mapped on Rate Type which is mentioned on page 12 of the manual Meal Plan Many times property offers Lunch Breakfast City tour Pick up and others with stay When such offers are applicable property issues vouchers to guests Also hotel management needs to print reports for various departments like kitchen pick up department city tour department to do needful arrangements Note To apply Meal plan you will have to map the Rate Type with Meal Plan Settings Click on Meal Plan gt Meal Plan screen will open as shown below Meal Plan Master List Meal Plan Master Please define all Meal Plan Packages vou may have in your Property 45 For example Full Board Half Board Breakfast Only etc Description Continental Flan Modified 4merican Plan In order to define Meal Plan click on New button gt Add Edit Meal Plan Package screen will open as shown below Add Edit Meal Plan Package Meal Plan Package Information Alias Sort k
11. j j Auto Arrange Property Information Floor Management Room Type Rate Type Define Tariff Season Type Season Business Source Room Amenities Room Owner Room Operation H Save Position Property Information Tariff Operation Source Season Others Room Operation Ground Floor Pe Next Gen eZee FrontDesk Property Name eZee Technosys Pvt Ltd UserName Admin Working date N System date hi Note When you run eZee Configuration for the first time it will bring property configuration wizard This wizard helps you quickly configure all basic information Property Setup Tab eZee FrontDesk Configuration Property Setup Configuration Miscellaneous Help RW Room Size gt D Go wy E la S ai Ki Je alg dy os Ka i FE Auto Arrange Property Information Floor Management Room Type Rate Type Define Tariff Season Type Season Business Source Room Amenities Room Owner Room Operation H Save Position Property Information Tariff Operation Source Season Others Room Operation Property Information Hotel Information Enter your hotel contact information on this screen This information will be used to print on your reports guest registration card folio receipt and invoice Page 6 of 79 eZee FrontDesk Configuration Manual Click on Hotel Information gt Property Information screen will open as shown below ic Property Information Property Marne Other Information Address Property Type Resort
12. 1242010 e Na of slab Luxury Tax Service 0 0000 100 l 101 0000 500 501 0000 Luxury Tax Service TT 12 00 00 100 0000 12 0000 De 3 0000 e 6 7500 e O 0000 e 1 24 2010 12 00 00 101 0000 200 0000 12 5000 D D 0000 e 7 2300 N 0 0000 e 1 24 2010 12 00 00 501 0000 13 zaga Yo 7 good Yo 5 aoad D 0 0000 C 1118 2009 12 0 0 0000 200 0000 4 0000 o 2 0000 o 0 0000 o 0 0000 o Page 28 of 79 eZee FrontDesk Configuration Manual Exchange Rate This option is used to add Exchange Rate Some property accepts multiple currencies from their Guests In order to allow this you will need to define all such currencies in eZee Configuration At the time of first run eZee Configuration Wizard asks for your base currency The base currency is normally your local currency Click on Exchange Rate gt Exchange Rates screen will open as shown below UC Exchange Rates Define all Currencies vou may accept From quests along with their Exchange Rates 4 guest can pay in multiple Currencies Country Currency Currency Sign Exchange Rate Date United States d kn 1 OO00000000 1 1 2001 United kingdom 0 61 78860000 1 1 2001 India Rs Rs 40 0000000000 1 1 2001 United Kingdom 75 9999780010 1 24 2010 In order to define Exchange Rate click on New button gt Add Edit Exchange Rate screen will open as shown below
13. Enter all information such as Country Currency Sign and Exchange Rate and press Save button Country Note Formula for calculating exchange rate will be base Sr Sp currency divided or multiplied by exchange rate of foreign EE currency Sign As C Prefix 8 A Enter all Exchange Rates and then press Close button You 3 d e Eed Macks will see all Exchange Rates listed in Exchange Rates screen Note The Exchange Rate shown in red color is a base currency All your reports in eZee Front Desk will be in base currency Please note that you cannot delete base currency If the base currency is not your local currency you can edit e The Exchange Rate defined in this section will be used when your Guests makes payment in foreign currencies e The Exchange Rate will also be used if you want to print Folio in foreign currency More information on foreign currency folio is available in eZee Front Desk user manual e As we all know currency rates are subject to change frequently as soon as it is effective for your case please change it in system Page 29 of 79 Settlement Type eZee FrontDesk Configuration Manual In your hotel you may offer different payment options to your guests Define all such Payment Types and you can use it when you settle your guest folio Click on Payment Type gt Payment Types screen will open as shown below Payment Types Payment Types Define all Payment Typ
14. FD against the folio Paid it displays actual cash paid amount under this account mentioned against the folios Open Balance amount to be taken Pay Allows you to pay the actual collected amount from this Account Merge Profile If information for one account has been created twice or more by mistake or sometimes the companies merge then it is possible to merge the Accounts together to combine the statistical information and revenues Note This is Irreversible process so one has to be very sure while you merge Steps to merge profile Select two Accounts from the combo box and hit on Merge Button By default sets the first record as master record You can make any source as Master through Make Master Select the Account which you want to make as Master Master record is displayed in bold font Hit on Consolidate button Market Place Some of the hotel may want to keep track of the market place their guest belongs to Such information can be further used by Sales and Marketing department Click on Market Place gt Market Codes Types screen will open as shown below Business Source Types Business Source Company Market Codes Types Defines all Business Source Types Search Criteria Mame Name Domestic East Africa South Africa Walk In Taxi Travel Agent In order to define Market Place click on New button gt Add Edit Market Place screen will open as shown below Add Edit Business So
15. Normal 3 4 2010 Normal In order to define season click on New button gt Add Edit Season screen will open as shown below Add Edit Season Season Information Alias Season Type Normal Ed Mame Christmas Description MIA K Season Period SOUrce From Day To Day To Month Duration Start Date 12202010 e End Date Enter all information such as Season Name Description and Season Period gt Save Enter all seasons and then press Close button You will see all season listed in Seasons screen Special Settings Season Period You can define the Period of the Season from what date the Season Starts and on which date it may end From Month December December Note You define the season period here whereas the Seasonal Rates would be applicable as per the Duration set below Duration If you want your season to start and end between specific date ranges use this setting If Start Date and End Date is not specified season will be applicable for all years Page 17 of 79 eZee FrontDesk Configuration Manual Business Source Sales and Marketing department would like to do sales analysis of the source of the business Such information and analysis would be helpful to design promotion campaign marketing budget or even helpful to determine what rate to offer to which travel agent You can define all your business sources here
16. Preview Print Folio In Default Currency V Print Bill No on Invoice Don t Print close Folio on checkout time E Show Print Button after Check out only Print Gate Pass At Check Cut Include complimentary room in ADR Print at check in User can specify if a print should be done automatic at time of check in User can also specify the template that should be used for printing Print at check out User can specify if a print should be done automatic at time of check out User can also specify the template that should be used for printing Don t Print will press print button If user select this option then both first and second options will be disabled and there won t be any automatic printing Custom Invoice This option can be used to select the Invoice specially customized on the property requirement Print Folio in Default Currency Check mark this option if you want the folio in default currency you have set Print Bill No on invoice User can specify if bill number should be displayed on invoice Don t Print close folio on Checkout time If there are multiple folios on a room out of which one has been thoroughly paid and has been closed so keeping a tick on this option does ot print the closed folio at the time of checkout Show Print Button After Check out only Keeping a tick on this option would not show the print option ina checked in room until the time of checkout Print gate pass at check out User can specify if gate pa
17. Rates If you select this option it will allow you to set up special rates for this Business Source You can enter this special rate in Room Rates screen At the time of check in system can pick up this rate automatically on selection of appropriate options Page 19 of 79 eZee FrontDesk Configuration Manual Define Special Seasons Users can use this option if they would like to offers different seasonal rates for a guest checking In through a business Source Once kept a tick on this option when going to the Define Tariff option you can select the Business Source and the Season and define Speacial rates for the Source to be applied during the Seasons as created Create an Account Select this option if you are going to offer credit sales for this Business Source Selecting this option an Account will be created for this Business Source same can be used to post credit sales This account can be found in City Ledger It will copy all information from Business Source to create an Account Others Room Amenities Enter your room amenities on this screen Define all room amenities your room may have These room amenities will be further used to define your rooms In eZee FrontDesk on walk in and reservation wizard you can search room availability on the basis of amenities Click on Room Amenities gt Room amenities list will open as shown below Room Amenities Room Amenities Define all Room Amenities vou do offer like Sm
18. Settings User can specify the subject and message to be used in the outgoing reservation confirmation email User can find more option on Email Template Settings under Print option tab Credit Card Tab Credit Card Server Please contact eZee support to get this setting done Currently eZee supports 2 card processors X Charge and Mercury payment system Please contact eZee Support to know if this can work for your region Page 68 of 79 eZee FrontDesk Configuration Manual Select Credit Card Server X Charae Server Credit Card Process Timeout 30 Sec Credit Card Charge Method User can specify the way credit card should be considered it can first authorize the payment and then do a sale or a direct sale at the first swipe Authorization Sales Mask Credit Card Number User can specify the number of digits to be displayed system has kept this feature to ensure security of credit card numbers Mask Credit Card Number i 2 3 4 5 6 7 Ad 9 1210 11 L 13 14 15 16 Reservation Settings User can specify if the credit card option for payment should be kept compulsory for reservations Credit Card Compulsory for Reservation Print Option Tab Print Invoice At Page 69 of 79 eZee FrontDesk Configuration Manual Print Invoice At E Print At Check In lese el As TH E Print AF Check Cut kea a Wf Don t Print I wil press Print Button Custom Invoice Preview
19. an internet connection from any corner of the world You do not need expensive broadband connection to upload data from Hotel to Web it can work even on a dial up connection Page 76 of 79 eZee FrontDesk Configuration Manual Shomoos Integration Shomoos is a unique and modern web based electronic service that is designed and offered by Al Elm to link all tourist companies with each other as well as provide a centralized database on tourist information Tourist companies can use and share information with each other for Statistical and business cooperation purposes This integration is available only for customers from Middle East region Cash Drawer Play safe by integrating your cash drawers with eZee NextGen Upon integration the cash drawer can be accessed only when cash related transaction happens in the software Cash Drawer remains locked in all other cases Internet Interface This interface will act as a bridge between your internet billing software and eZee FrontDesk It will seamlessly transfer and post the charges from the internet billing software to guest rooms for the time and bandwidth usage made by the guests Notification Tab Notification is a module which helps the admin with email and sms notifications of various predefined actions There are two types of notifications predefined in this module One for Guests and the other for the user of this software The admin has to simply set the email server settings to send email
20. and associate this business source with Check In Reservation Click on the Business Source gt Business Source screen will open as shown below Business Source Business Source Company Market Codes Define all sources you may get business From Optionally you will be able ta define special rakes For different Business Source Special Rates For Business C Source can be defined From Configuration Search Criteria e O Company Mame Phone E Show Inactive Market Place Hotel Representative Select Company Mame Contact Person Tity Phone Email Plan Plan Value Booking corm Steve Rafel Chicago 001 770659 sales booking 0 0000 Expedia Carls Miranda Las Vegas 001 5849 rooms expedi Fixed Amount Per 150 0000 ICICI Bank Joel Barnard San Jose 001 21067 icicileisurem hot St of First Might 50 0000 Trip Advisor Gillispi Jason Phoenix 001 34550923 jason trip com oF all Nights 10 0000 In order to define new Business Source click on New button gt Add Edit Business Source screen will open as shown below Page 18 of 79 eZee FrontDesk Configuration Manual Add Edit Business Source Business Source E Active Company Information Other Information Alias Description Company Mame Trip 4dvisor Last Name illispi IATA Ho First Mame Jason Reg No Address Information Reg Ho 1 Address Reg No 2 Ca PRoenix Postal Code Market Place walk iim Ered Stake Charter Charter
21. choice Set up colors for each status and press Save Special Settings Default Button Press Default button to restore room status to system colors Note It is recommended to select darker shades of colors for Room Status for better visibility Identity Types In recent time it is very important compulsory in most of the countries to record guest identification Define all such Identification Types you may record Page 40 of 79 eZee FrontDesk Configuration Manual Click on Identity Type Identity Types screen will open as shown below WA Identity Types Identity Types Define all Guest Identity like Passport Driving License ID etc This will be Further used in recording guest information upon quest arrival Alias Description Driver License PASS Passport STATE National ID Ec Employee Card SI Stake ID In order to define Identity Type click on New button gt Add Edit Guest Identity screen will open as shown below A Add Edit Guest Identity WW Seet Enter information such as Name and Zz Description and press Save button Enter all Identity Information Identity Types and then press Close button ale Sc SE You will see all Identity Types listed in Hare Driver License Identity Types screen Description Driver s License as Issued by the Government Note eZee Front Desk offers a way to scan Passport Driving License and many such documents directly at the time
22. displayed in eZee Front Desk This is something similar like what you have as windows desktop wall paper Floor Management It is used to Add Floor In order to navigate rooms easily eZee Configuration offers you a way by which you can define Floors Optionally you can also define sections as floors like Beach View Mountain View and Street View etc Normally this setting is helpful for big properties It is compulsory to define one floor Floors will be displayed in Room View option available in eZee Front Desk Page 7 of 79 eZee FrontDesk Configuration Manual Click on Floor Management gt Floor List will open as shown below Floor Management Floor List Section List You can define all the Floors or Sections vou may have in your Property Example First Second Third or even as Beach 0 View Pool view etc This will help you access the Rooms quickly i Alias Mame Description Sort Kery MOF Ground Floor Reception Swimming Pool 7 Super Deluxe 7 Presidential 7 Kung Suiteand O FSTF First Floor Conference Center Gym 9 King Suite Rooms and 9 Presidential Rooms 1 In order to define new floor click on New button gt Add Edit Floor Information screen will open as shown below Add Edit Floor Floor Information Alias GNDE Sort key Name Ground Flaar Description Reception Swimming Pool 7 Super Deluxe 7 Presidential 7 Kung Suite and 7 Twins rooms Enter all the informatio
23. notifications and select the service provider and set the user name and password details for sending SMS notifications J Notification Settings Settings Email SMS Notification For Guest ES K Reservation Confirmation Booking Confirmation Cancel Reservation Confirmation Cancel Booking Confirmation Welcome message on Check In Thanks message on Check Out MI Notification For User ES Administrative data on day dose New Reservation Booking And Room Position Void Booking Void Reservation Void Check In Check out Void Folia Void Payment Void Extra Charge Discount given Page 77 of 79 eZee FrontDesk Configuration Manual Once these settings are set you simply need to check mark the notification that you want to send Below listed are the notifications that are currently available Notification for Guest 1 Reservation Confirmation Booking Confirmation Cancel Reservation Confirmation Cancel Booking Confirmation Welcome message on Check in Thanks Message on Check out MP Notification for Users Administrative Data on Day Close New Reservation Booking And Room Position Void Booking Void Reservation Void Check in Check out Void Folio Void Payment Void Extra Charge Discount given od DLE E Formula Tab Administration can use this tab to define the formula of their revenue as to be calculated to be shown in the reports Please contact eZee Live Chat Support Desk if any duery on this Page 78
24. of 79 eZee FrontDesk Configuration Manual Total Room Sold Criteria Wl In House Rooms Mf Complimentary Rooms Reservation Booking W Day Used Rooms Total Room Sold In House Rooms Complementary Sold Room Day Used Rooms Total Available Rooms M Total Rooms In Hotel W OO Total Available Rooms Total Rooms In Hotel Blocked Rooms Occupancy Formula Occupancy n Total Room Sold Total Available Rooms 100 Average Daily Rate Total Room Revenue Total Sold Rooms ReyPAR Total Room Revenue Total Available Rooms Congratulations and thank you very much for all your patience We have successfully gone through all the minimal required settings and information to use eZee Front Desk at your property You can now start using eZee Front Desk and explore it to its full potential Feel free to contact eZee support anytime if you need further assistance while using eZee Front Desk Page 79 of 79
25. of check in Such scanned images will be stored with Guest Record for future reference More information is available in eZee Front Desk user manual eZee Front Desk also offers a way by which you can directly read guest information from Passport Driving License Business Card and National ID These options are available for some countries only Contact eZee Support for more information Follow up Types You can add all the follow up types for your staff to be used as Reminder which will alert Front Desk staff or leave a follow up comment to give instructions to another staff For Example Payment Further these can be used to appear as color bars at the bottom of concerned screens More information is available in eZee Front Desk user manual Page 41 of 79 eZee FrontDesk Configuration Manual Click on Follow up Type gt Follow up Type screen will open as shown below Follow Up Follow Up This Function allows you to add 4 Follow up reminder which will alert Front desk during 4 guest check in check out payment G reservation and room change i Search Criteria GH 2 Hame Mame Type Color Payment Extra Charge Check Out In order to define Follow up Type click on New button 2 Follow up Type Information screen will open as shown below Follow Up Type N men Enter Type Name and select display color of bar and press Save button Enter all Follow up Types and then Follow Up Type Informatio
26. ofCopiles 1 A Preview EE Don t Print I wil press Print Button Top Margin In Inch 0 00 Custom Template Preview Print at Reservation User can specify if a print should be done automatic at time of reservation User can also specify the template that should be used for printing Don t Print will press print button If user selects this option then the Reservation Voucher will be displayed and there won t be any automatic printing Top Margin In Inch User can specify a top margin when printing reservation this can be used when printing is done on letterhead Preview option helps user to view the styles and orientation of fields on the template ABC button allows user to change the text that appear on the folio Custom Folio If a property has requested for a folio customization they can select their customized folio using this option Registration Form Setting Reg Form Template 1 M Preview v Always checked Show Rent Custom Template Preview Reg Form User can specify which template should be used for printing registration form User can also specify number of copies that should be considered for default print Preview option helps user to view the styles and orientation of fields on the template ABC button allows user to change the text that appear on the folio Custom Folio If a property has requested for a folio customization they can select their customized folio using this option Cashier Report Pr
27. path Page 58 of 79 eZee FrontDesk Configuration Manual Night Audit Settings Night Audit Settings Night Audit After 13 01 00 AM Show Night Audit Reminder Dirty after Days D e Make occupied room dirty at Night audit v Enable Quick Night Mandatory Post Reoccur Charge Enable Print Report Settings Upload Report Gn FTP Hast Auto Backup C Documents and Settings Jitendra Des Upload Backup On FTP Host Night Audit After User can select this option if the user wants to define a time after which the night audit process can be done Show Night Audit Reminder If you keep a tick on this option system would give you a pop up at the start of the software if the Night Audit is not done as per the time mentioned for the Night Audit so that the user does not do any transaction on the past date Dirty after Days This option can be used to define the number of days after which a vacant room is to be shown as dirty so that the Housekeeping department can take the necessary steps regarding it Make Occupied Room Dirty at Night Audit User can keep a tick on this option so that the Housekeeping department is notified regarding the necessary actions to be taken on an Occupied room each day Enable Auto Night Audit User can select this option if the user wants to do night audit quickly and do not want to go through the whole wizard Settings User can define the settings for booking and reservation The step to be executed for booking and rese
28. system crash and the database can be recovered Users can download the database from the FTP Host and restore it so that there is no lose of database You can always contact the eZee Support Live Desk for more information regarding the same Page 59 of 79 eZee FrontDesk Configuration Manual Rental Tab Rent Option Rent Option Round Off Type LA lt gt 1 e Check In through wizard Round Off Limit 1 dl Reservation through wizard Ge meer d Default Indusive Rate on Wizard Dialog Minimum Rental Age years 18 Enable Reservation Serializable dl Permit only zero balance check Out dl Linear Rate Setting v Show Check out Button Before One Day Apply Defined Rates on Business Source Selection Minimum balance required to extend Stay Edit Check In Edit Reservation Over write Seasonal Rate by Week End Rate Remarks is mandatory for payment Round off Type User can specify the setting that needs to be used to do a round off for the value A few pre defined options are available User can select from those or can select manual if the user wants to do a round off manually Round off Limit User can specify a value of the round off type as per their requirement This setting will convert the folio amount in Round off figures If you do not want it to be auto rounded off keep it manual Minimum rental age User can specify the age of the guest whom the room should be rented Age calculations are done based on the d
29. virginia ENE N TIEN Glaxo Glaxo Smithkline Irene Bibi Dar es Salam 07 222 Diere Com 0 00 0 00 Loyalty Cards Loyalty Cards Loyalty Cards 0 00 14 396 00 Natio Nation Group OF Media James Kariuki Nairobi 6648256907 nic kenya co org 0 00 4 942 00 NC No Charge No Charge 0 00 4 276 00 Online Reservation Technosys Pwt Lid ezee Chicago 1 235879 e7zeem ezeefrontd 0 00 0 00 Payment on Hold Payment on Hold 0 00 0 00 Rhino Safaris Juliet Masinga Nairobi 26 0926 julimasinga com 0 00 0 00 Staff Account Staff Account 0 00 0 00 Swiss Airways Barabara Perez zurich 545150358 barbarazO08m ya 0 00 12 200 00 Trip Advisor Jason Glen Califonia 001 843 jason trip com 0 00 1 000 00 Zebra Tours Zebra Tours 0 00 1 862 00 Search Criteria gt you can use Search Criteria located at the top of the window to quickly locate the account you are looking for if you manage a long list of accounts After entering filter criteria hit on search icon E E E E m E E m E E E Page 48 of 79 eZee FrontDesk Configuration Manual Account List Allows users to see the list of all the City Ledger Accounts created User can choose further option to work on it New Allows you to define Numerous City Ledger accounts Alias Other Information Account Name Credit Limit 0 00 Last Name Opening Balance 0 00 First Name E Create a Business Source Address Information Reg No Address1 Reg No 1 Address Reg No 2
30. 00 0 0000 0 0000 0 0000 137 8000 53 000 Twins American Plan 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 000 0 000 54 5000 21 200 T T Copy Weekend Rates ein emt ene This screen is same as the one that you get when setting Tariff for Linear Rate Type except for the fact that vou can define rates for up to 4th adult and 4th child As shown in the above screen shot for room type Twins and rate plan Daily you can configure tariff for each adult and child to accommodate in the room as per the maximum adult child setting you have set for that particular room type This way of configuring the rates helps reducing the rate plan rate types you have to create in the liner rate type configurations and many hotels prefers this type of configuration as they have different rates for 1 adult 1 Child 2 Adult 1 Child 2 Adult 2 Child and so on For more clarification and guidance on how this works you can anytime contact our support desk person P S Users need to define different rates for Week Days and Weekends This option can be useful when a property wants to sell room Hotel Rooms for Different rates during the Weekends Source Season Season Types As seen in the Hospitality Industry Hotels offers different rates during different seasons Using the Season Types options Users can define different Season types they offer in their Hotels For example for seasons like Christmas Easter Users can create Season Type as Fes
31. Allowances American Plan Continental Plan Fax Charges Laundry Modified American Plan Print Copy Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges Other Charges In order to define extra charge click on New button and Add Edit Extra Charge screen will open as Page 31 of 79 Extra Charge Extra Charge Extra Charge Extra Charge Extra Charge Payable Extra Charge Receivable Extra Charge Payable Extra Charge Receivable eZee FrontDesk Configuration Manual Add Edit Extra Charge Extra Charge Information Inactive Other Settings Reoccurring Extra Charge Slways charge E Payable Name Allowances Phone Call charge Receivable Description Allowances Youcher No Generation Details Category other Charges Ei Generate general voucher No Rate D 1 Generate private voucher No Tax details VAT D CT levy 0 Advance Tax Settings Give notification on blank Voucher No Tax LU Total Rate 0 00 Enter all information such as Alias Sort Key Name Description Rate Applicable Tax and press Save button Enter all extra charges and then press Close button You will see all extra charges listed in Extra Charges list Other Settings Reoccuring Charge like Extra Bed is a charge normally posted for each night of the guest stay P
32. Auto Reminder on Reservation Booking J Auto Reminder on Reservation Booking Users to get reminders User User Role Accountant Night Auditor Admin Administrator Back Office Back Office Manager Cashier Front Office Desk Clerk Administration can set reminders for User s for a booking or reservation arriving at the hotel Frontdesk User Message Box Setting This option can be used to define the period after which a message for a user can be marked as read Screen Saver This option can be used to define the period after which the screen saver can be turned on so that when a user is not around the computer screen it locks the software and no other can operate the software as it requires User password to re login Registration no Caption This option can be used to define the caption of the Registration Numbers to be printed on Guest Folio s Bill s Page 67 of 79 Email Tab Sender Information Email Address Server Information Mail Server SMTP IF Mail Server Port E Login using SSL F Use Proxy Settings Reservation Voucher Send Mail At Reservation Enable multiple attachment General Email Settings eZee FrontDesk Configuration Manual Testing Email Settings After Filling out the information on this screen we recommend you test your Email Information by dickina button below Required Internet connection User can get these details from the internet service provider Reservation Email
33. Discount 0 00 Note Enter 1 to set unlimited discount amount Enroll Card pa Enter all information such as User Name Password Verify Password and User Role Select Unselect Operational Privilege and Report Privilege and press Save button Enter all users and then press Close button You will see all user listed in Users screen Related Settings User Role You can group functions for different user role By default those functions will be available to users who are assigned those User Role Click Configuration menu User Role to modify default user roles Access POS If you want to allow this user to work in eZee Point Of Sale Module check mark this option Notification Setting Using this option Administration can define the contact details of the User when they are needed to notified regarding any messages Right to Left Interface This setting is for users using software in Arabic language Language eZee NextGen is operational in any language that is written on planet earth You can have a set up where one of your users runs the software with English interface and the other runs with Spanish or any other language Contact eZee Support for more information Discount Enter discount percentage this user can offer to guest sentence to be changed User will only be able to offer discount if he has been given Allow to give discount General Settings and Change Tariff General Settings
34. EE N EE N OE RE OE RE ar 57 REDO RUE 57 No ie du 57 Hop MES gl RE OE EE EE N 58 INST PIG SO ae e AR OR NE ER OE OE RE ee 59 se EE e RE N EE EE N EE EE EE 60 Ee 60 Check Inand Check Out Time SOC NS os EE Oe NG ER EE EE N Ge ae OG 61 CHECKPOINT BE EE 61 Weekend SOS EE EE OE eN EE EE OE EE N EE ER EO ENE N 61 Tele eke Es CLS EE EE NE EE EA EE OR EO EE EE NO EE N EIN 62 Extra Clare EE EE EE 62 IS SE RS d Ii EE N EO EE OE EE OR N N EE OE EE EE EE EN 62 Reservation Check In Mandatory Setting 63 Porge Guest Data SELDE E 64 AONAN SEE EEN 64 City Ledger Business Source Mandatory Settings ee ee ee ee ee ee ee ee Re ee ee ee ee ee 64 Tale GE KE EE Sue n EE EE Oe EE OE EE NE N OE EE EE EN 64 Business Source Wise ROOM Type Allocation ees see ee ee ee RE ee RR ee ee RE ee RR ee RE ee ee Ee 64 Yield SELL ES see RR AE EE EE Ee De EE AE ee EI ee DE RE Ee AE Re GR Ge DE de ER Ee 65 B oe Es N N EO EE eN 65 Hele Z A WON A AE EE E N EE ON 65 Ene ID dis ee AE N N EE OE OE OE TN 65 see od died AR N AO EE EN 65 Guest Name Setting AR N EE TN 66 SA OD TOM ER EE EE EE EE ME EE EN 66 Vu e die AE A OE OO EE EE EE 66 ad Re pk oe OO N OE N N N OE 67 seg dere 67 PUNO dle EE EE EE N EE EE EE EE 67 sae T EE EE EE EE EE EE N EN E OE ETE EN 68 General ES le sos dese ences EE ie Ee be ee ee RE Ge ei be ie Ee RE Ge AE ee 68 Reservation Email SOU NGS ass seesne ses se ein Ge mo se eie de RE NG see ae de ee Ges Ge De Ge 68 eie de ie ko ONE EE EE EE OO EE ee
35. Owner Owner Information Personal Information Commission Plan Information Alias Plan EI of all Wights Last Name Linkan Value 70 E n O L i First Name Abraham 101 Description kA eS H CH CH CH OUT Gu P Address Information To EI K Address P O Box 5427 D CH CH LA He City Newyork Postal KA EI to State Newyork Country United States Contact Information io DA PA PA CH OO CH PJ rz UI Phone 001 3794768 Lo i CH CH OUT E Fax E E E E E E E 201 E E E E E E E E ae Email linkani yahoo Com Enter all information such as Name Address Contact Information Commission Plan and select rooms gt Save Enter all Room owners and then press Close button You will see all Room owners listed in Room owners list Commission Plan Information Plan Select payment commission to be given to the selected Business Source from the drop down list You can track commissions in reports of business source Value You can select either xx or xx amount in this field based on the plan selected in Commission Field of all Night This will give a commission of room rate based on the full stay of guest of first Night This will give a commission of room rate based on the first night stay of guest Fixed amount per night This will give a fixed amount commission based on the whole stay of guest Room Operat
36. ance and up to credit limit POS credit limit User can specify the credit limit this option is useful if the above option is selected as up to credit limit Meal Plan Setting Page 62 of 79 eZee FrontDesk Configuration Manual Posting Settings Printing Settings W Post Meal Plan Charge Separately J Print Duplicate Caption on coupon Move checkin date charges to checkout Duplicate Caption Duplicate Copy Enable Meal Plan Settlement Print only one coupon for all quest Allow Checkout With Pending Posting Bifurcate Meal Plan And Tariff Gn Wizard Show default meal plan settings to add Posting Settings Post meal plan charge separately User can specify if the meal plan charge should be calculated separately from rent or should be part of rent Move Check In date charges to Check Out Enabling this option will move the charges posted on Check In date to Check Out date for the meal plan offered Enable Meal Plan Settlement When you check mark this option you will be able to settle the meal plan charges if offered from the extra charge tab of the room You will see a Settle Meal Plan button in the bottom of the extra charge tab which when clicked will give you more options to settle the meal plan Allow Check Out with pending posting As it mentions if you check mark this option the system will allow you to check out the guest even if the Meal Plan posting is not done on the room Bifurcate Meal Plan and Tari
37. arges of package extra charges have to be defined with the rate Allowances American Plan Charges From Online Reservation Continental Plan Fax Charges Flowers Laundry Loyalty Card eZee FrontDes Deposit In your property you may collect an advance payment as a deposit for metallic keys remote control advance payment internet phone calls etc Click on Deposit gt Deposit screen will open as shown below Deposits Deposits Define all Deposits you may collect From your Guests As For example Phone Call Deposit Remote control deposit Key Card Co deposit etc Extra Charge Rate Description Extra Charge Deposit ETE NN 000 Reservation Depasit American Plan 0 00 In order to define Deposit click on New button gt Add Edit Deposit screen will open as shown below Add Edit Deposit Deposit Information alias ECD Mame Extra Charge Deposit Description Extra Charge Laundry Rate 0 0000 Enter all information such as Alias Name Description select associated extra charges and press Save button Enter all Deposits and then press Close button You will see all Deposits listed in Deposits list Page 34 of 79 eZee FrontDesk Configuration Manual User Management User It is important to create separate account for all users who are going to use this software All users should log in using their username and password You can give different set of rig
38. ate of birth entered at the time of check in Check In through wizard User can specify if a wizard step by step screens to help you take the walk in should be displayed when the user directly clicks on the room to do a check in Reservation through Wizard User can specify if a wizard step by step screens to help you take the reservation should be displayed when the user clicks on New Reservation Button on the Front Office Tab Default Inclusive rate on Wizard Dialog User can specify the rate when entered on the first step of check in wizard and that should be considered default as inclusive of rate Enable Reservation Serializable This feature if checked will help to put your reservation on hold and go for some other urgent task if required to be attended and continue entering the details of the same reservation when you return A window pops up asking to resume the previously saved reservation If cancelled you can take a new reservation Linear Rate Setting This feature in checked marked by default When this is de activated it will change the way you can configure the rate type and tariff for a room type based on the pax you allow to accommodate in a room while check in We will see the detailed explanation of this feature when we learn how to define Tariff under Tariff Operation group of functions Permit only zero balance check out Activate this setting if you do not want your users to check out if the folio balance is not zero Show C
39. b FTP Settings Administration can configure the FTP detail settings of their website to be configured here FIP Settings Host Name User Name Password Location Module Settings Note Type of Number Prefix and Start From are same for all options given below except the housekeeping tab Type of Number User can specify the number style which can be either eZee FrontDesk default numbering or auto increment Prefix User can specify a text which should be kept as a prefix before the number Example If eZee is kept as prefix the number generates as eZee1 eZee2 and so on Start From User can specify a starting number The basic reason for this option is that if a property is using software and also has some data in some other software Example previous software had 55 reservations then user can specify the number in start from as 56 Page 74 of 79 eZee FrontDesk Configuration Manual Please select appropriate outlet from dropdown Minibar POS Quiet Massimo Ristorante Auto Number Settings Type of Number Prefix Start From Issue Voucher eZee FrontDesk Default MEIV ob Audit Voucher eZee FrontDesk Default MBAV d Return Voucherz ezee FrontDesk Default MERV dk Other Settings House Keeper is compulsory for al transaction Post Complimentary Minibar Reciept Print Setting Print Minibar Print POS Receipt Minibar Minibar POS Outlet User can specify the name of the POS outlet to be used for th
40. based on which financial period is counted User can specify From Date and month and To Date and month Financial Period From 1 H From Month January wl ToDay 31 Ta Month December Room Layout User can specify the setting to display room type on the room User can also specify the setting to display guest name on the room Page 65 of 79 eZee FrontDesk Configuration Manual Room Layout Display Room Type Display Guest Name Status Color As Room Back Color Guest Name Setting User can specify the setting in what way the guest name should be displayed in Folios User can specify either first name or the last name should be displayed first First name then last name Lastname then first name View Option User can specify the number of days that needs to be displayed in grid view User can also specify the number of digits to be displayed after decimal point You can keep a tick on the options mentioned as to Notify the user if there is balance due for a guest on the stay view or change the Stay View Date Format and or to show the checkout status color after the checkout of a guest View Option Il Show Tool Tip On List View No of Digit s after Decimal Point 2 SG Stay View Days to display in grid view 14 HE Stay View Date Format dd ddd dl Notify due balance on stay view E Show Checkout Status Color After Checkout Show Room Type wise sorting with confirmed Booking numbers on Stay View
41. box When you will select this rate type to Check In Reserve a guest in eZee FrontDesk the guest s stay will set for seven nights by default Week Days Select this option if you want to apply this rate type on week days So if you have selected this option this rate type will be applicable to your guest for all his week days stay Note Only one rate type can be set as Week Days Week End Select this option if you want to apply this rate type on week end So if you have selected this option this rate type will be applicable to your guest for all his week end stay Note Only one rate type can be set as Week End Contact eZee Support for Web Tariff Plan This setting is used in eZee Front Desk and eZee Reservation integration For Week Days and Week End settings check Edit Check In Edit Reservation Over Write Seasonal Rate by Week End setting on Configuration Options gt Rental gt Rent Option Options Button Revenue Break down Settings We have provided this feature for customers who want to know the breakup of the revenue generated when a room is sold For that you will have to map the rate type with the revenues User can create the headings for the breakups of the Revenue as per their requirement by selecting the revenue break down option from configuration tab To configure the Revenue Break Down settings one must select the rate type and click on the down arrow on the Options button an
42. can define the cost that should be calculated per child when it is a day use Amt User can define the values entered is amount Per User can define the values entered is percent value Meal Plan Settings This option is used to map the meal plans you have created with the rate types To map a particular meal plan with the rate type first select the rate type you have created Now click on the options button and select Meal Plan Settings and select the meal plan that you want to provide with the selected rate type Save the changes Define Tariff Configure set the rates of your rooms that you will rent to guests There are two types in which you can configure the Tariff for the room types you have created 1 Linear Rate Type This is set as the default way of setting Rate type 2 Non Linear Rate Type eZee Configuration offer you to define your room rates for different room type seasons and business sources At this point we have not yet defined seasons and business source Note The room rate which you will configure has to be RATE BEFORE TAX Also the rate has to be per night meaning if you have rate type weekly and total room rate for seven days is 700 and then you will need to configure 100 as a rate Linear Rate Type configuration Click on Define Tariff option gt Room Rate Definition screen will open as shown below Page 13 of 79 eZee FrontDesk Configuration Manual Room Taritt Room Tarif
43. catior lof EE 78 sels IE ie AE EE EE EE EE OE EE EE N EE EE EE N EE EN N 78 Page 4 of 79 eZee FrontDesk Configuration Manual Getting started with eZee Configuration This is the first important step in using eZee FrontDesk NextGen You will need to configure the software with your property information Basically you will enter all information like Room Type Rate Type Room Information Tax Amenities and Room Rate etc Depending on the size and amount of information you enter it may take 30 minutes to 2 hours to configure To start configuring your property follow the below mentioned steps To launch eZee Configuration Module click on this icon Do from Start Menu or else launch from your Desktop eZee NextGen Configuration Login Select User No User Name 1 Admin Password eZee NextGen Configuration Login window will appear Upon successful installation we create Admin user by default we do not set up any password Following screen will display Select the Admin user from User List and click on Login button This will Login you to eZee Configuration Module to perform various configurations of your property Once logged in you will see a screen as below Page 5 of 79 eZee FrontDesk Configuration Manual eZee FrontDesk Configuration Property Setup Configuration Miscellaneous Help i RN Room Size CN ee v e A SS A R J ag amp ES oo SC
44. color e j Country United States jie Hotel Representative Contact Information Commission Plan Information Done 001 34550925 Plan of all Nights Fax Value 10 Email jasontmtrip corm a Terms Website Other Option Define special Room rates Define special Season Enter all information such as Company Information Address Contact Information Commission Plan and Other Information gt Save Enter all Business Source and then press Close button You will see all Business Source listed in Business Source screen Special Settings Market Place Select the category of business source such as Travel Agent Taxi etc Highlight the Business Source to select Plan Select payment commission to be given to the selected Business Source from the drop down list You can track commissions in reports of business source Value You can select either xx or xx amount in this field based on the plan selected in Commission Field Plan gt of all Night This will give a commission of room rate based on the full stay of guest Plan gt of first Night This will give a commission of room rate based on the first night stay of guest Plan gt Fixed amount per night This will give a fixed amount commission based on the whole stay of guest Plan 2 Fixed amount per stay This will give a fixed amount commission based on the first night information of guest Other Options Define special Room
45. cted Page 24 of 79 eZee FrontDesk Configuration Manual Room Size eZee Configuration offer you a way by which you can arrange rooms on your screen On Room View in eZee FrontDesk rooms will be displayed in this order To arrange rooms you can simply drag and drop rooms to appropriate position By doing this it will set Top and Left positions to selected rooms We suggest you to arrange your rooms as your floor plan so it becomes very intuitive for user to work on it You can also modify size of the box which represents room on Room View Click on the Property Setup menu and then click Room Size A Room Size screen will open as shown below Room Sie E n Set Room Size Floor Al Room Type All Height Width E Move Room to Floor ana Select rooms floor room type and set desired size and press Save button Move Room to Floor This option can be used to move rooms from one floor to other Auto Arrange If you want to arrange your rooms in rows and columns you can use Auto Arrange option If you have defined multiple floors you will need to Auto Arrange rooms on each floor Save Position As soon as you arrange rooms manually auto hit Save Position Configuration Tab eZee FrontDesk Configuration Property Se
46. d Booking This means if the detail of the type specified is not given then the Reservation Check In and Bookings won t be possible Page 63 of 79 eZee FrontDesk Configuration Manual Purge Guest Data Setting Purge guest data after User can specify the number of days after which the guest data should be deleted us from the En Purge Guest data after Allowance Setting Allowance as extra charge User can specify the heading under which the allowance should be considered as extra charge Allowance as Extra Charge Charges Allowances American Plan Charges from Online Reservat Cnantnental Plan City Ledger Business Source Mandatory Settings City Ledger Business Source Mandatory Settings City Ledger Settings Business Source Settings First name is mandatory Il First name is mandatory E Last name is mandatory Last name is mandatory Registration no is mandatory E Registration no is mandatory Registration no1 is mandatory E Registration no1 is mandatory Registration no is mandatory Registration no is mandatory User can specify the details to be mandatorily mentioned while creating a Business Source or City Ledger account in the software Inclusive Tax Settings Luxury Tax Service Charge VAT User can define the Taxes which are inclusive in the Room Rate using this option Business Source Wise Room Type Allocation Page 64 of 79 eZee FrontDesk Configu
47. d select Revenue Break Down Settings Revenue Break Down Settings Revenue Break Down Settings Rate Type American Plan Day Lise Day Lize Costiadult Cost Chid 2 0000 2 0000 2 0000 2 0000 0 0000 Dinner Fi E 8 0000 8 0000 8 0000 8 0000 0 0000 Evening Snacks M l l 2 0000 2 0000 2 0000 2 0000 0 0000 Lunch M E 5 0000 8 0000 8 0000 8 0000 0 0000 Room Tariff E z70 0000 70 0000 70 0000 70 0000 0 0000 Tax E F 10 0000 10 0000 10 0000 10 0000 0 0000 Break Down Fer Might Fer Stay Op Arrival Op Departure Op Boom CostfAdulk Cost Child Cost Room Amt ENEE E ss al Special Settings Per Night User can select this option if revenue break up is to be done based on each night of guest stay Per Stay User can select this option if revenue break up is to be done based on full stay of guest stay Page 12 of 79 eZee FrontDesk Configuration Manual On Arrival User can select this option if per stay option is ticked if revenue break up is to be done at the time of arrival of guest On Departure User can select this option if per stay option is ticked if revenue break up is to be done at the time of departure of guest Cost Adult User can define the cost that should be calculated per adult Cost Child User can define the cost that should be calculated per child Day Use Cost Adult User can define the cost that should be calculated per adult when it is a day use Day Use Cost Child User
48. define the cost of meal for adult child extra adult and extra child Print Coupon This setting will activate to print coupon by default on saving meal plan while Check In Miscellaneous Tab L d e eZee FrontDesk Configuration EL ee IG N Miscellaneous EE mm w re coy CashDrawer CO mee KOR Ty Master Language Fa GE Sa dei Non Rental Object faa Others Language RemergePay Rec Account Type Account MarketPlace Business Source Charter Mode Transport Nam Station Schedule D Reason Remak BEES ET Export Master Expense Management Remerge Pay Rec As per the recent changes in eZee Configuration taxation updates Please contact eZee Live Support Desk regarding more information regarding this option Account Management Account Type For better management account department wants to categorize their City Ledger accounts Account Types are such categories Once defined they can be used at the time of creating City Ledger Account Click on Account Type 2 Account Types screen will open as shown below City Ledger Types City Ledger Types Defines City Ledger types Normally they are your Corporate accounts Travel agent Reservation websites etc typically known as Direct Billing accounts Search Criteria Mame Alias Mame Ledgers Corpo Corporate Trave Travel Agents Misc Miscellenous Clients Han NGC Gi Government Agencies In order to define Accoun
49. dmin Admin Admin Admin Admin Admin Admin Admin Admin Admin Sort ker mm dm SA n A n ON on N on ON on N a n DI oe DI n B OO OO CH ale eZee FrontDesk Configuration Manual In order to define new Room click on New gt Add Edit Room screen will open as shown below Add Edit Room Room Information Inactive Room TE TE cotter BEE n E a m Enter all information wei as ier Sort Weg ges eight FB with E Key meme noon Type Floor an i Remark gt Save Room Type Twins K Remark Floor Ground Floor P Enter all rooms and then press Close Room Property House Keeping button You will see all rooms listed in Room Ameni Connect Room Select Room 7 Saturday Rooms list Z Air Condition Room Owner Select Owner wi Ser Coffee Maker a ee S 2 E Fride Phone Extension 5 ee im Special Settings Gs safe Deposit Data Extension iw Thursday W Telephone ES Friday Top This is top display position of the Room Images box representing this room in Room View Click For Image Click For Image Click For Image Click For Image Left This is left display position of the box representing this room in Room Remove Image Remove Image Remove Image Remove Image View e wiere Height This is height of the box representing this room in Room View Width This is width of the box representing this room in Room View Room Amenities Select few all roo
50. e 35 ME N on A a E E Dy eva nn bee oie EE EE nee T EE 35 degie fel ok OE OE EE ee er EE EE N EE 38 Bt 39 DNR Deo Nat kend Reason ee ee ed oe N Ee Ee ee Ge Ge 39 ROOD CLC Se io EE EE N N EE E EE EE RE ON 40 TT Te EE EE EE EN N EE EE 40 selle Ede OCS AE OE ET EE EN OR EE N 41 EE EE AR N E EE EE OE 42 Rev mae Bied DOU as es ER ee nee ens ere ee ee ee eee ee eee ener 43 VC GE e 44 Miseellaneois TE se eo De ee er gee nD de eee eo oe vee eo N ee ee ee Ee de 47 EXD SMSC Manac emee sm se vacates EE Ne GE RE SO oe oe ante ee RE dd RE OE EO Ge ee Ee EE ie de eie 47 Wee AE ER EE AE EO E EE OE N EE Ne 47 e eer IVI AIA ARON E 47 PRC COUN WV ER EE EE RE EE deamon 47 ee E 48 PF PII OE OE EE EE EE E EE EE N N 50 BG 51 Page 2 of 79 eZee FrontDesk Configuration Manual TNS ees OR N EE EE OE EE EE EE EO EO ET T T 52 lee OER WENE EE HR EE NE NE OIE EE HO ME ANENE EE OE EE 52 TON Or ONSE ee GE ER GE OG Ge Ee EG pe 52 AS eed ee OE EE EE TE EE EE RE N EE EE OE ERG 52 de ONS saree EE EE EN AE AE GER OE HO EN HE OO ENG 52 EE EO EE OE utes EE OE EO N EN N EE N ees 53 BERMAN TO AE EA N EEN OE EE EE OK EN OE 53 Nom oi Ree EE EE ER sen OO EE E ON EE OE Oe 53 HUUR OR N OE EE ET AR OR EO AO OR RE EE NE 56 Jare ea do OUE TE N EE OE EE ONE EE EE OE 56 deeg ME RE AO EE OE EE OR EN EE AE EE ER EE ONE 56 Master Language and Other Languages sies de OE NG ee OG eb ee eed Ge ie ee ie 56 ET IV dT N EE OE EE OR N EE AE EE N N EE ONE 56 oi lisdrati n 6 een E 56 ES T
51. e module Auto Number Setting Explained above in the start of this tab under Module Settings Fields used are issue voucher audit voucher and return voucher Laundry Post to Room User can specify the extra charge account who should handle the charge Direct Payment User can specify the misc sales type account who should handle the charge Auto Number Setting Explained above in the start of this tab under Module Settings Fields used are guest laundry hotel laundry and daily linen Banquet Auto Number Setting Explained above in the start of this tab under Module Settings Fields used are cancellation reservation and voucher GRM Auto Number Setting Explained above in the start of this tab under Module Settings Fields used are incident response inquiry and follow up House Keeping POS Item Store User can specify the name of the POS store to be used for the module Recent check in time from current User can specify the time in hours and minutes for the operation Page 75 of 79 eZee FrontDesk Configuration Manual Recent check out time from current User can specify the time in hours and minutes for the operation Notify status on Front Desk at check in User can specify if the Front Desk should be notified with the status of the room at the time of check in Notify status on Front Desk at check out User can specify if the Front Desk should be notified with the status of the room at the tim
52. e of check out Show maids remarks on Front Desk rooms User can specify if the maid s remarks should be shown on the Front Desk room Payroll Auto Number Setting Explained above in the start of this tab under Module Settings Fields used are pay slip payment and loan Integration Tab Note These are some integration provided by eZee Software which is customized on case to case basis Hence user is reguested to contact eZee support to get the settings done These integrations will not work in demo version as it has to be customized on individual basis Call Posting This integration will acts as a bridge between a call accounting software and eZee NextGen software It will read the call charge information from call accounting software and post it to eZee NextGen Calls will be directly posted to room folios All calls that are made from rooms not rented are posted ina special location for your review Accounting Interface This integration works as a bridge between eZee NextGen and your Financial Accounting software This interface transfers financial transactions like Sales Purchase Account Receivable Accounts Payable Receipt Vouchers etc from eZee NextGen to Financial Accounting Software Interface to Ouick Books Sage Accounting Peach Tree and Tally are readily available However we can write interface to any other financial accounting software provided that the technical information is available from the Vendor Web Res
53. eckin CheckOut Day Use oh Grace Period 00 00 A Note If 24 Hours Check out Time option is unchecked then the user can specify the Check In and Check Out time Check In Time User can specify what should be the standard check in time Check Out Time User can specify what should be the standard check out time 24 Hours Check out Time User can specify if the check out time should be calculated as 24 hours from the time of check in When this setting is activated system time will be taken as the check in time Enable day use feature User can specify if the system should allow hourly rentals Night posting for day used User can specify that posting of rent should be done for day use Hence room will be available for same day check in and check out Consider same day check in check out day use User can specify if same day check in and checkout should be termed as day used Grace period User can specify the time in hours that should be given extra when checking out The system will show the late checkout message only after the grace period is exceeded Check Point Setting Check Point Settings Use Check Point Feature Zero Balanc POS House Keeping Laundry Minibar Use check point feature User can specify which options should be considered in check point The options available are mini bar laundry House Keeping POS Zero Balance If you activate this feature the system will verify with the heads of all the chec
54. ee ee ee ee ee 68 erelid AEC SO OM EE EE N EE EE ON 68 Credit Card Charge E ge see EE ee OE ER ee EN AR BE ee EE Re GE oe Ge N ee ie Ge ER 69 Mask Credit Card BC l t 69 Reservation ele aI OE EE EE ET 69 Page 3 of 79 eZee FrontDesk Configuration Manual lees ed aa OE EE OE EE N RE EG OE EL OR EE S 69 Selen PUN OC SPAN AE AE AE NE ER NE ON ENE OE EE 69 PATE FOU ODIO OE EE OE ENE HE OR EE AE ER EE EE DI 70 Prnt eet RI e le KE 71 Repistratio it FOM Sel LEE 71 Case Report Pi EEN 71 Otlier PEUN ON es sett ect nee cate cence tattoos RE Ee Ge ee EE ED Re DE ee GR ee 72 Ei WE WS FiO SOC UN ie oe ee ee ee ie ee ee GE ee tea Go ER ee E 73 bublisste Een SUIS Sa oe ese EG Re Ge ee Eie GE ee Re ED ee De ee Ooie 73 ECM AICS Rate of OIC ies oe ee ee ee RE ee ta Go ER ee eed ER de ee 73 ROCCO CRINES eene 73 Vleit Fe AE EE ER EE OE N EO ET OE AE N 73 Miseellabeo us TEE E 74 8 Be de ee ere Ie 74 Module lt i od RE AT OE ER AA NE ME mr ee ee er ee ener OE NE EE 74 Meer NON Pa ee ne EE Ge GE E ee DR EE DE eee ncaa 76 eM ele OS US RE EE EE RR EE EE IE 76 PC OMAE UO ice N AE EO ER EE 76 ed ES RE 14 eg AO Ee EE OT OE ER AE ER EE IE 76 Electronic Key Lock Interface Door Lock Ee De EE Se RR SG Ge Ge Ee ee Ge Ge ee Se 76 Report Any Where Settings RAW EE 76 POMOSI CE UO DE 77 SARIE EE 77 inkeer teriaee is asse EE EA Oe oe ei Ee ee N SA GE EG GR OE E ee ae oie 77 Medies ele ed EI AE EE E EN EE EE ENE EE EO KEN OR 77 Mottiicatiom ier G GCS EE 78 Motiki
55. empt after Apply Tax on Luxury Tax E Extra Adult YAT E Extra Child Service Charge From To Luxury Tax VAT Service Mia 11 18 2009 12 00 0 201 0000 500 0000 10 0000 4 0000 o 0 0000 Gin 0 0000 Ga 11 18 2009 12 00 0 501 0000 12 0000 6 0000 Gm 0000 Yo 0 0000 Ga 6 15 2008 12 00 00 AM 0 0000 16 0000 o 2 0000 D 0 0000 e 0 0000 o General Settings Tab Tax Caption As a first step configure your tax name Exempt After You can define the number of days after which the tax should be exempted for a stay Apply Tax on Keep a tick on the Charges on which the Tax is to be applied on whether being on the Extra Adult or Extra Child or both staying in the room Tax Information Tab Page 26 of 79 Apply On Pax L VEE Advance Settings Date From To Luxury Tax VAT Service N A 11 18 2009 12 00 0 0 0000 200 0000 4 0000 To 2 0000 To 0 0000 To 0 0000 To 11 18 2009 az 11 18 2009 12 0020 e Enter applicable tax and press Add button This Tax can be either in or fixed amount Note Amendment in tax configuration will reflect from next business day So if you configure tax for today new tax structure will be applied only after Night Audit As a statutory reduirement you can further configure tax option to automatically exempt after some days Advance Settings Options Page 27 of 79 Advance Tax Settings Apply on Rack rate Apply after discount E A
56. ers can keep a track of the pickups and drops offs to be done regarding the transportation modes available Mode This option can be used to define different modes of transportations available for transportation which is offered to the guest for the transportation Users can click on New to define all the modes provided by the hotel Transport Name Users can use this option to define the different companies providing transportation facilities as per the modes defined It can be used to provide a list of transportation to the guest as per there convenience Stations Hoteliers can use this option to define the nearby Station for transportation which can be later used to keep a track of the hotel transport facilities provided for pickup and drop if provided by the hotel Schedule Users can use this option to define the schedule of the transportation as requested by a guest to keep a track of the facilities being provided Page 52 of 79 Others Cash Drawer At the time of closing shift user prints Cashier Report where they hand over Cash for the shift The normal practice is to print the denomination of cash This screen offers you to define such currency denomination which can be used on Cashier Report Click on Cash Drawer 2 Cash Drawer screen will open as shown below EE EE NES are c N 3 Cash Drawer Define denomination of all currencies your property may accept Currency 50 00 20 00 10 00
57. ervation eZee Reservation enables your website to offer web based reservation Further we offer integration between eZee Reservation and eZee Front Desk NextGen Having this interface all Reservation you receive on your website will be directly fetched to eZee Front Desk NextGen Optionally you can also upload your room inventory and room rate from eZee Front Desk NextGen to eZee Reservation database Electronic Key Lock Interface Door Lock Typically all door locks come with a software so when a guest checks in desk clerk checks in guest in Hotel Software and Door Lock software Having this interface in place you only have to check in guest in eZee Front Desk NextGen and it will send necessary signals to Key Card encoder to make Room Key for the guest for given check in and checkout date This further adds control to the hotel operation As such eZee Front Desk NextGen can be integrated with any door locks provided that their technical information are available from Vendor Interfaces to INHOVA System VingCard Vision System Digicard Mifare System Digicard Temic System CISA System Smart Card System RF Lock Hune Lock BT Lock Saf Lok etc are readily available Report Any Where Settings RAW Report Any Where is an add on which allows the top level management to look at all important report over internet using a simple web browser in real time Data from Hotel Database is uploaded to Web Server in real time and reports can be accessed using
58. es for your travel agents corporate accounts and other business sources Your rate types can be Rack Rate Weekly Monthly Government etc Click on Rate Type gt Tariff Plans list will open as shown below 9 Rate Types Rate Types Define all the Rate Types Tariff Plans you offer viz RACK RATE WEEKLY MONTHLY Search Criteria Rate Type Show Inactive Rate Types Days Description Is Hourly Sort Key American Plan NE ON False O N Continental Plan 1 False Daily False Modified American Plan False Monthly False Weekend False Weekly False In order to define rate type click on New button gt Add Edit Tariff Plan screen will open as shown below Rate Type Information Inactive Enter all information such as Alias Sort Key Name and Description gt Save Alias SortKey 0 Name American Plan Description Enter all rate types and then press Close button You will see all rate types listed in Tariff Plans screen Web Rate Type Plan Types O Hours Days Page 11 of 79 eZee FrontDesk Configuration Manual Special Settings Plan Types Hours Select this option only if you are having rate plan which is based on hourly charges Once you click on this option it will show you another option to set how many hours this rate type is applicable for Days Let say you have a rate type weekly which you offer to guest staying for 7 days then you should set seven in day s
59. es you may accept at your Property As For example Cash Credit Card Check etc Alias Hame CASH Cash CHEQU Cheque VISA Visa MAST Master Card DIST Discover AMRES American Express ATM ATM Card Add Edit Payment Type Pay Type Information Alias Active Mame Visa Payment Options Credit Card Process Credit Card Open Cash Drawer J Percentage Amount RA Receipt Mo Generation Details General Receipt No O Generate Private Receipt Ho Notify For blank Receipt No In order to define payment type click on New button gt Add Edit Payment Type screen will open as shown below Enter all information s such as Alias and Name and press Save button Enter all payment types and then press Close button You will see all payment types listed in Payment Types screen Payment Options Credit Card Select this option if your payment type is a credit card Process Credit Card eZee offers integration with credit card payment gateways if you have availed such integration and if you want this payment type to be processed by your payment gateway select this option Open Cash Drawer eZee offers you integration with cash drawer and if you want to give command of opening cash drawer while taking payment from this payment type select this option So in eZee Front Desk whenever payment is taken from this payment type it will open cash drawer Page 30 of 79 eZee FrontDesk Configura
60. ey Name American Plan Description Page 44 of 79 Enter Alias Name and Description and press Save button Enter all Meal Plan and then press Close button You will see all Meal Plans listed in Meal Plan screen Note In configuration option we have setting Post Package Charge Separately on folio by default it is set to do not post charges separately Options Button Meal Plan Coupon These are basically vouchers which you can offer your guest to present when they want to consume the meal You can define the coupon layout to suit your requirement For the ease we have given 1 default template on installation Click on Meal Plan Coupon 2 Coupon Template screen will open as shown below Coupon Template Name Default EET iN RE mama ba mm In order to define Meal Plan Coupon click on New button gt Coupon Layout Designer screen will open as shown below Page 45 of 79 _ White ForeColor N controffext Font Verdana B 25pt El Location Left EE Top Valid For El Size No of Adult Height Width No of Child Printed On Issue By Authority Signature Guest Name Drag and drop the fields mentioned in field s line You can set the color font and size of each filed in template Suppress Caption will clear your Coupon layout Press Save button Enter all Meal Plan coupons and t
61. f You can define Tariff Seasonal Tariff Tariff For Company etc Weekday Rates Weekend Rates Weekday Rates Tariff Inclusive Tax koom Type Rate Type Business Source Season Room Type Rate Type Source Season Tariff Extra Adult Extra Child E Super Deluxe Fresidential King Suite Twins Super Deluxe Presidential King Suite Twins Super Deluxe Drecidanti l Daily Daily Daily Daily weekend weekend weekend weekend American Plan American Flan Amarican Olan 212 0000 291 5000 344 5000 503 5000 23 5000 296 6000 360 4000 514 1000 275 6000 339 2000 A072 SON 79 5000 95 4000 106 0000 132 5000 34 5000 35 4000 116 6000 137 8000 54 5000 106 0000 12 EOOO 15 9000 21 2000 26 5000 42 4000 21 2000 21 2000 31 6000 53 0000 21 2000 31 6000 d 3 dn 9 Copy WeekEnd Rates EE Bulk Rate Enter appropriate room rate in Tariff column You can also enter charges for Extra Adults and Extra Child Press Save button once done Select Option Use this box if you want to search and edit rates for room type tariff plans and season or business source Note You will have to define Season and Business Source to define special rate for them Tariff Inclusive Tax As per default setting the rates are not including tax If you want to define the rates with tax then user can check this option and enter the rates Non Linear Rate Type configuration Uncheck t
62. ff On Wizard If any meal plan is assigned to a room type when a user does a new checkin and mention the Room Rate while doing the Checkin through the Checkin Wizard keeping a tick on this option bifurcates the room rate with the meal plan rate extensively Show Default Meal Plan settings to add Keeping a tick on this option shows pop up to the users to add the default meal plan configuration to a guest Printing Settings Print Duplicate Caption on Coupon Check mark this option if you want to print the duplicate caption on the duplicate coupon that you print Duplicate Caption Mention the caption that you want to print on the coupon when you print a duplicate copy Print only one coupon for all guest If there is more than one PAX staying in the room keeping a tick on this option print only one meal plan coupon for all the guests Reservation Check In Mandatory Setting Reservation CheckIn Mandatory Settings Reservation Settings Checkin Settings Booking Settings W First name is mandatory First Name is mandatory W Last Name is mandatory W Last Name is mandatory Buss Source is mandatory Buss Source is mandatory Buss Source is mandatory Phone is mandatory Phone is mandatory Phone is mandatory Email is mandatory C Email is mandatory Email is mandatory You can specify if the first name last name business source Phone and or Email information is suppose to be mandatory or not from here for Reservation Check In an
63. g and Analysis Direct Billing and Company V Night Audit vw Back Office w Audit and Void Miscellaneous Report Je House Keeping Report vw Laundry Reports bel Minibar Reports Jl Payroll Reports V GRM Reports Jl Banguet Reports ES B B St St St B i G E m A St ei User Role Ability Level In Hotels we normally find various groups levels of users like Front Office Manager Reservation Manager and Cashier etc As you have seen in Add User section of this user manual eZee Front Desk comes with very flexible yet strong user management which allows System Administrator to configure user rights to allow limit only specific part function of the system Normally management gives equal rights to a group of same users like all Front Desk Clerks should have equal ability level access of the system eZee Front Desk comes with predefined User Role when you can further customize it as per your requirement and can use when you create users Click on User Role gt User Role screen will open as shown below User Roles User Roles Define all User Roles as per your requirement this will help configuring User easily Privilege Administrator General Manager Reservation Front Office House keeping Might Auditor Back Office Configure Property i BER General Settings H Reservation Booking Check Iny Out Hi Payment m Account EE Pawvroll FrontDesk view Ha
64. he liner Rate Type settings from eZee Configuration gt gt eZee Icon gt gt configuration settings gt gt Rental tab gt gt Rent Option Save the changes Now when you click on the Define Tariff option you will see the below shown screen for configuring tariff for the room types you have created Page 14 of 79 eZee FrontDesk Configuration Manual Non Linear Room Charge Non Linear Room Charge You can define Tariff Seasonal Tariff Tariff For Company etc Weekday Rates Weekend Rates Weekday Rates Tariff Inclusive Tax W Room Type Rate Type Business Source Season a _ All PHP gl NS a sl Get Tariff Extra Extra Adult Child Daily o 0000 0 0000 0 0000 0 0000 0 0000 0 0000 D OO O 0000 9 5000 15 900 Super Deluxe Daily 00000 0 0000 O OOOO O OOOO O OOOO O OOOO 0 0000 O 0000 95 4000 21 200 Room Type Rate Type Source Season 1 Adul 2Aduls 3 4dults 4 Adults 1 child 2 Children 3 Children 4 Children Presidential Daily 00000 0 0000 0 0000 0 0000 0 0000 0 0000 D OO O 0000 106 0000 26 500 king Suite Daily 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 132 5000 42 400 Twins weekend 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 64 8000 21 200 Super Deluxe Weekend 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 95 4000 21 200 Presidential Weekend 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 116 6000 31 800 King Suite Weekend 0 0000 0 0000 0 0000 0 0000 0 00
65. heckout Button Before One Day User can keep a tick on this option so that the Checkout Button is showed in the Guest Room before one day of the departure date as mentioned while doing the check in Note The checkout button in the Guest Room will only show on the departure date if users want to check out the guest before the departure date you will first need to change the stay of the guest Apply Defined Rates on Business Source Selection Users can keep a tick on this option if they have defined special rates to be applied for a guest checking in via any business source Minimum Balance Required to Extend Stay User can keep a tick on this option is they do not want users to extend the stay of a guest if there s no minimum balance to extend the stay as defined while doing the check in Page 60 of 79 eZee FrontDesk Configuration Manual Edit check in edit reservation over write seasonal rate by weekend rate User can specify if the seasonal rate should be replaced by weekend rate Considering that the property has a different rate for weekdays and weekend Remarks is Mandatory For Payment Administration can keep a tick on this option if they want user to mention remarks on doing any payment in the software Check In and Check Out Time Settings Check In amp Checkout Time Settings Check In Time 11 00 00 AM dl Enable Day Use feature Check Out Time 200 00 PM d Night Posting for day used 24 Hours Checkout Time J Consider Same day Ch
66. hen press Close button You will see all Meal Plans coupons listed in Meal Plan screen Meal Plan Settings This is to map the extra charges associated with this Meal Plan You can select the extra charges from the pre configured list from extra charges Meal Plan amp Package Setting Meal Plan amp Package Settings Description Charge Per Night Per Stay CostfAdult Cost Child Cost Extra Adult Cost Extra Child Print Coupon Is Percentage Amount Allowances 0 00 0 00 0 00 0 00 American Plan 2 00 2 00 2 00 2 00 Charges from Online Reserv 0 00 0 00 0 00 0 00 Continental Plan 0 00 0 00 0 00 0 00 Fax Charges 15 00 15 00 0 00 0 00 Flowers 0 00 0 00 0 00 0 00 Laundry 0 00 0 00 0 00 0 00 Loyalty Card 0 00 0 00 0 00 0 00 Modified American Plan 0 00 0 00 0 00 0 00 New Papers 0 00 0 00 0 00 0 00 Paid Out Youcher 0 00 0 00 0 00 0 00 Print Copy 10 00 10 00 0 00 0 00 OO DO OD OD DO OD DO OH Special Settings Per Night This setting will post the meal plan and meal plan charges for each night stay of guest Per Stay This setting will post meal plan and meal plan charges once for full stay of guest Page 46 of 79 eZee FrontDesk Configuration Manual Cost You can also
67. hts to different users depending on their roles Depending on these rights different users will have access to different functions of the software Click on User gt Users list will open as shown below Users Users List Define all Users of the system Search Criteria 6 Record s Found User Mame User Role Select Show Indctive Users User Name User Role Accountant Might Auditor Admin Administrator Back Office Back Office Manager Cashier Front Office Desk Clerk Jonathan Front Office Desk Clerk Reservations Reservation Desk Clerk Page 35 of 79 eZee FrontDesk Configuration Manual In order to define new User click on New button gt Add Edit User screen will open as shown below User Add Edit User Details Active User Operational Privilege Report Privilege User Privacy User Name Accountant Configure Property a General Settings Password Reservation Booking p Check Injut t E Payment User Code bk Account Role Settings i Fens gt FrontDesk views User Role Might Auditor k d Banquet View Access POS b Laundry Housekeeping View l Meal Plan Mobile Mo b Forex gt KeyCard verify Password Notification Setting Email Other Settings Minimum payment required to check in guest UO Fo Language Default English Click here For Signature E Right to Left Interfaces Discount Settings Type Amount Rental Discount 0 00 Flak
68. in the Reason Remark list Language By default eZee FrontDesk Software comes in English language but eZee Software supports any language Example Arabic Spanish French Vietnamese etc By simply importing the XML of language eZee Software will be displayed in your local language Import Language User can import the language pack and can see the software labels and language in your local language Click on import language gt Import language screen will open gt Browse the path from this icon gt select the XML file gt Import Note To see other language user language should be selected as Custom language To select custom1 language gt gt go to Configuration Tab gt user 2 edit new user gt language setting gt custom1 gt save gt restart application Export Language After making changes in language user can save a copy of the changed language by exporting the language E Click on Export Language gt Export language screen will open gt Browse the path from this icon 1 gt and Export Master Language and Other Languages This option is used to change the language in various screens The basic purpose of this window is to change the text of the default screen to Changed Language Export Master This is to export booking data and is customized for one client Contact eZee Support desk for further details Configuration Option eZee Front Desk Configuration provides some feat
69. int Settings Cashier Report Print Settings eZee Default Template1 Page 71 of 79 eZee FrontDesk Configuration Manual Administration can use this option to define the template in which the cashier report at the end of shift is to be printed Other Print Option Other Print Option Print Reg form at Check In v Show Notice on Folio Print Voucher on Post Extra Charge dl Print Property Info on Folio d Show Thank you message Show Currency Sign On Folio Print Receipt At Settement v Show Desk derk on Folio Show DB Posting in Folio v Show Phone No on Folio v Show Guest Signature Show Folio Transfer in Folio Show Credit Card No Show Room Type On Folio Show Bill To in Folio Show Rate Type on Folio Show Room No on Folia Show Voucher No on Folio Display Room Alias on Report Print Two Voucher Show Check out Time on Folio Print Two Receipt Show Folio Data Till As On Date Print Reg Form at check in User can select this option if a registration card needs to be printed at the time of check in Print Property Info On folio User can select this option if property information should be printed on folios If property uses printing on letter head property can turn this option OFF Print receipt at settlement User can select this option if a receipt is to be printed automatically each time any payment is done Show check out time on folio User can select this option if check out time should be displayed on f
70. ion Room Operation This option is used to create add rooms to your property Page 22 of 79 eZee FrontDesk Configuration Manual Define all saleable rooms you may have in your property Do not define those rooms which are not sold to guest Total rooms defined here will be used to calculate ADR Occupancy RevPar and other statistical figures Rooms Rooms Define all Rooms you have in your property Use copy room Function to create similar rooms quickly Search Criteria 46 Record s Found Room Type Al Floor Alias 101 102 103 104 105 402 401 405 el Show Inactive Room Mame 101 102 103 104 105 402 401 403 ell Room Type Super Deluxe Super Deluxe Super Deluxe Super Deluxe Super Deluxe Twins Twins Twins king Suite King Suite King Suite King Suite king Suite Fresidential Fresidential Fresidential EA si Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Ground Floor Created On 6 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 15 2008 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 6 15 2008 BI S 2008 Click on Room Operation gt Rooms screen will open as shown below Page 23 of 79 Created By Admin Admin Admin Admin Admin Admin A
71. ked departments if anything is due for the checking out client This empowers the front desk to hold the check out procedure if anything is due from any of the department Weekend Setting User can specify the days that need to be considered as weekend Page 61 of 79 eZee FrontDesk Configuration Manual Weekend Settings Monday Tuesday Wednesday Thursday Friday W Saturday W Sunday Identity Setting Check In Only when Identity exists Check In only when ID exist User can specify that a check in is possible only after the ID information is entered This feature is useful in regions countries where id information is mandatory for check in procedure Extra Charge Credit Limit Setting Extra Charge Credit Limit Settings Extra Charge Posting Type Unimited sl C Daily Credit Extra Charge Credit Limit D POS Posting Type Unlimited sl C Daily Credit POS Credit Limit 0 Extra charge posting type User can specify the limit for the extra charges Available options are unlimited up to folio balance and up to credit limit Extra charge credit limit User can specify the credit limit this option is useful if the above option is selected as up to credit limit Daily Credit User can specify if the value should be considered as credit on daily basis or for the full stay POS posting type User can specify the limit for the charge from POS Available options is unlimited up to folio bal
72. lease select Reoccur options for such extra charges so if applied they will be posted automatically for each night Reoccur charge for the day will be posted during Night Audit Always Charge Let us say you have a flat city tax of 2S per guest stay Select Always Charge option for such extra charges which are compulsory per guest stay Always Charge Type of extra charge will be applied automatically to all guest check in Phone Call Charge This option will be useful if you are using eZee Call Logging integration between PABX Call Accounting Software and eZee Front Desk Contact eZee Support for more information s on eZee Call Logging interface Payable This option is useful to define charges which are to be used as an Account Payable for the Hotel Please contact eZee Support for information regarding the same Receivable This option is useful to define charges which are to be used as an Account Payable for the Hotel Please contact eZee Support for information regarding the same Voucher Number You can select either of the option Generate general voucher number Generate private manual voucher number If you select the manual option you have the option to check mark Notify for Blank Receipt No to avoid generating receipts without the voucher number Page 32 of 79 eZee FrontDesk Configuration Manual Note If you are using eZee Burrp for your restaurant bar gift shop and if you tra
73. m amenities available in this room Connect Room Sometimes we have connector between rooms and we may sell them together Select connecting room from a drop down In eZee FrontDesk when we use Suite With option such rooms will be checked in together Room Owner When Management Company manages condominiums and apartments they would like to enter information of the owner of apartment condominium This owner information will be used to generate monthly owner statements Phone Extension Enter phone extension of this room If you have multiple extensions in this room separate them by comma This information will be used by eZee Call Logging interface Data Extension This is a feature developed for internet usage on computer and is reserved for future purpose House Keeping Select days for House Keeping to be done on this room Inactive Room Once room is sold this sale is recorded in reports and has to be kept in record hence eZee doesn t allow user to delete the rooms But in case you are not using this room then to take it off from the list you can make it active Room Images If you wish to enter some of images of room These images will be available to show to guest from eZee FrontDesk In eZee FrontDesk right click on any room from Room View and Room List and select Room Property these images will be displayed there Make sure you only use small images else software performance can be affe
74. n press Close button You will see all Follow up Types listed in Follow up Type Name Payment Types screen GRM Master eZee Front Desk has a module named Guest Relationship Module which is used to handle guest relations More information on GRM module is available in Guest Relationship Module user manual The information that you configure here will help you to create and maintain your guest s database easily For starters we can configure salutation which is used when you enter the guest name while checking them in You can select master option gt salutation gt define all the prefixes you will be using before guest name from New button Page 42 of 79 Masters You can define things that will help to list preferences personal interests of your guests using this tool Masters Select Master Masters Festival r Festiwal Mame Christmas Diwali Independence Day Mew Year Ramdhan Revenue Break Down This is basically indicative cost breakdown for your revenue generated on room tariff Click on Revenue Break Down gt Revenue Break Downs screen will open as shown below Revenue Break Downs Revenue Break Downs Please define all Revenue Break Downs you may have in your Property De For example Accommodation AT Break Fast Lunch etc Alias Mame Description NN Breakfast N Dinner Evening Snacks Lunch Room Tariff Tax In order to define Revenue Break Down
75. n such as Alias Sort Key Name and Description gt Save Enter all floors and then press Close button You will see all floors listed in Floor List screen Tariff Operation Room Type This option is used to add new Room Types to your property Enter your room type on this screen Define all room types you have in your property This room types will be further used to define your rooms Room type will also be used in feeding room rate into eZee Configuration Page 8 of 79 eZee FrontDesk Configuration Manual Click on Room Type gt Room Type list will open as shown below Room Types Room Types Please define all Room Types you have in your property 45 For example King Queen Triple etc Search Criteria Room Type Alias Mame Ease Adult KS King Suite Pres Presidential Twins Twins Super Deluxe Base Child Show Inactive Max Adult Max Child Sort Key 5 Enjoy the Royalness of 1 4 The Delightness of the 2 E Description In order to define room type click on New button gt Add Edit Room Type Information screen will open as shown below Add Edit Room Type Room Type Information Alias k5 king Suite Sort key Mame Enjoy the Royalness of a King in the royally enhanced King Suite with all the luxuries available in the room itself Description Default Rate Settings Rate 0 00 Adult Date 0 00 Child Rate 0 00 Booking se
76. ns New Allows you to create new Business Source Click on New button gt Add Edit Business Source screen will open gt enter all information such as Company Information Address Contact Information Commission Plan and Other Information gt press Save button You will see all Business Source listed in Business Source list Special Settings Commission Plan Information Plan Plan is to define the commission of the Business Source of all Night This will give commission based on the full stay of guest of First Night This will give commission based on the first night rate of guest Fixed amount per night This will give a commission based on the whole stay of guest Fixed amount per stay This will give a commission based on the first night information of guest Value Based on the plan selected in Commission field you can select either xx or xx amount in this field Define Special Rate To define commissionable special rate for the source check mark this option It will allow you to set up special rates for this Business Source Steps To Define Special Rate To make this source visible in the Define Tariff menu check mark this option From Define Tariff menu configure Commissionable rate for Business Source At the time of Check In you can select this special rate Page 51 of 79 eZee FrontDesk Configuration Manual Create an Account Select this option if you are going to offer credit sales for this Business Sou
77. nsfer POS bill to Room they will be posted under Extra Charges section of eZee Front Desk A Folio Transfer from one room to other room will appear in Extra Charges section of eZee Front Desk Package Package is a collection of extra charges or services or facilities bundled together The charges of package do not include lodging charges and does not adjust the rate For example Sightseeing can be a group of services of Breakfast travelling fare Entrance fees to monuments etc which can be offered to guest This package will be posted under Extra Charges section of eZee Front Desk Click on Package gt Package screen will open as shown below Packages Packages Extra Charges You can group some Extra Charges commonly you bundle For guest Such Extra Charges can be posted to Guest Folio as a Package Name Description Corporate Package For Business Administratives In order to define new Package click on New button gt Add Edit Extra Charge Package screen will open as shown below Add Edit Extra Charge Package Package Information Enter all information such as Alias Sort Ales Key Name DER p ONEEN associated extra charges and press Save button Mame Corporate Package Enter all Packages and then press Close button Description For Business Administratives H You will see all Packages listed in Packages list Extra Charge Note To combine extra ch
78. oking Room TV Fridge Coffee Maker etc This can be Further used in Room definition Description Coffee Maker Fridge Safe Deposit Vault Telephone Television wi Fi Internet In order to define Amenity click on New button gt Add Edit Amenity screen will open as shown below Add Edit Room Amenity Amenity Information Enter all information such as Alias Name and d d Se Description gt Save Enter all amenities and then press Close button You will see all room amenities listed in Amenities Description screen Mame Fridge Page 20 of 79 eZee FrontDes Room Owner When Management Company manages condominiums and apartments they would like to enter information of the owner of condominium apartment This owner information will be used to generate monthly owner statements Click on Room Owner gt Room Owner list will open as shown below Owners If you are Condos 4partment management company and if you have different owners owning different units Please define all owners here Further this will help generating owner s statement Contact Person N Abraham Linkan 001 3794788 linkan yahoo com Ben Stefan California 001 92 74393 ben msn carm Daniel George Las Vegas 001 93729678 g dan yahoo com In order to define Room Owner click on New gt Add Edit Owner screen will open as shown below Page 21 of 79 eZee FrontDesk Configuration Manual Add Edit
79. olio Show Phone no on folio User can select this option if phone number should be displayed on folio Show Credit card no User can select this option if credit card number should be displayed on folio Show rate type on folio User can select this option if rate type should be displayed on folio Display Room Alias on Report User can select this option if they want the Room Alias to be shown on the reports Show Notice on folio User can select this option if notice should be displayed on folio Show Thank you message User can select this option if thank you message should be displayed on folio Show desk clerk on folio User can select this option if name of desk clerk should be displayed on folio Show guest signature User can select this option if space to have guest do a signature should be displayed on folio Show room type on folio User can select this option if room type should be displayed on folio Show Room No on folio User can select this option if room number should be displayed on folio Print Two receipts User can select this option if two receipts should be printed Print Two vouchers User can select this option if two vouchers should be printed Print Voucher on Post Extra Charge User can select this option if a voucher should be printed automatically each time an extra charge is added Show currency sign on folio User can select this option if currency symbol should be displayed on folio Show DB posting in folio Use
80. on kante z State Created On 1 20 2010 Country Created By Admin Contact Information Card No Phone Sales Agent Fax E Mail Click on New button gt Add Edit Account screen will open gt enter all information such as Account Name Address Contact Information and Other Information Credit Limit can be defined to mention the maximum credit to be allowed to this Account Opening Balance option can be used to define the pending balance as on date Also Users can keep a tick on the option Create a Business Source option to create a Business Source for this City ledger account You will see all Accounts listed in Account List Edit Allows you to edit the City Ledger Highlight the City Ledger and hit on Edit button Delete Deletes the selected City Ledger Highlight the Business Source and hit on Delete button Options Button Account Type Ledger Select the account type Ledgers you want to create Invoicing Allows user to print the visible Invoice details Payment Posting Allows you to see the history of the guest who stayed under this account This field is for reference only and not editable in this screen Explanation of Payment posting form Page 49 of 79 eZee FrontDesk Configuration Manual Number Displays Folio number Date Displays date of stay of the guest Description Displays name of the guest Amount Displays payment posted in
81. pply on Rack rate Apply after discount E VAT after add Luxury E Apply on Rack rate Apply after discount E Service Charge after E Service Charge after Apply on Rack rate Apply after discount after add Luxury Tax after add VAT after add Service As shown in the above screen shot when you click on the Advance Settings button a small window pops up where you can set advance settings like for Luxury Tax setting should be applied on rack rate or not Luxury Tax should be applied after discount or before discount VAT charges should be applied on Rack Rate or not VAT charges should be applied after discount or before VAT charges should be added only after adding Luxury Tax Service Charge should be applied on Rack Rate or not Service Charges should be applied after discount or before Service Charges after applying Luxury Tax 9 Service Charges after applying VAT charges Feel free to check with our support desk person for more detailed information on how this settings will affect your taxes a ee EA Slab Tax You can also configure slab wise tax settings if your country laws demands so Please refer to the below screenshot for an example of the same Tax Information Tax Information Please define all Tax applicable on Room Rate IF you are modifying your existing Tax information please Note it will be applicable only after Wight Audi General Settings Tax Information Slab Tax Slab Tax Apply On
82. r can select this option if direct billing details should be displayed on folio Show folio transfer in folio Enable this to show if there was a folio transfer done Show bill to in folio Check mark this option to show Bill To info in the folio Show Folio Transfer in Folio Check mark this option to show if the folio is transferred Show Voucher No on Folio Check Mark this option if the voucher number is to be showed on the Folio Show Checkout Time on Folio Check Mark this option if the Checkout Time is to be showed on the Guest Folio Show Folio Data Till as on Date Keeping a tick on this option enables the print of charges on the folio only till the current date when the folio is printed Page 72 of 79 eZee FrontDesk Configuration Manual Email Template Settings User can specify what email template should be used while sending emails from group reservation and folio To create a template user will have to open eZee Front Desk and under GRM menu select option letter template Email Template Settings Group Email Template Reservation Email Template Folio Email Template Duplicate Copy Settings User can specify if a label Duplicate Copy should be displayed on folio receipt and voucher User can also specify the number of copy to be considered as original and should not have the text Duplicate Copy on it Duplicate Copy Settings Show Duplicate Copy Label On Folio No of Copy to be print As Regular 1 HE
83. ration Manual Business source wise room type allocation Enable Business source wise room type allocation Keeping a tick on this option allows user to allocate Room types to a business Source which can be allocated from the eZee Configuration Business Source option This can be useful if a hotel has more Transaction done via any Business Source Yield Settings Please contact eZee Live Support desk for more information regarding it J Yield Settings Yield Rates Based On Occupancy J RevPar Display Tab Localization User can specify the details about country name currency country alias state province caption and zip postal code caption Localization Country Name UnitedStates Default Currency Sr Country Alias USA Enable City State Auto Lookup State Province Caption State E Text Alignment Right to Left Zip Postal Code Caption Postal Code Enable city state auto lookup User can enable the city and state lookup based on available country and state Text alignment right to left User can specify the orientation of text this is of help for Arabic Hebrew and many other languages which are written right to left if user wants to use that language in the software then the user can use this option Auto Backup Settings User can use this option to define a Windows scheduled task so that the system takes an Auto Backup of the software database automatically Financial Period User can specify the setting
84. rce Selecting this option an Account will be created for this Business Source same can be used to post credit sales This account can be found in City Ledger It will copy all information from Business Source to create an Account Print Summary Allows you to print the Summary of count and finances of Guests coming from that Business Source To view the summary gt highlight the account gt select the Date range gt hit on Display button which shows the full amount of the stay of the Guest with total Tax Merge Profile To combine incorporate or unite the financial attributes of two or more profiles into a single enterprise is called merging To merge the sources Check Mark the sources and hit on Merge Profile Note This is Irreversible process so one has to be very sure while you merge Steps to merge profile Select two Business Sources from the combo box and hit on Merge Button By default set the first record as master record You can make any source as Master through Make Master Select the Account which you want to make as Master Master record is displayed in bold font Click on finish button Edit Allows you to edit the Business Source Highlight the Business Source and hit on Edit button Delete Deletes the selected Business Source Highlight the Business Source and hit on Delete button Transport Hotels many a times offer Pick up and Drop Off facilities to the guest Using these options Hoteli
85. rvation which did not arrive is mark as No Show mark as Void or mark as Cancel e Post room Rate for Suspense room User can specify if the room rate has to be posted for suspense room during night audit e Freeze Data after day close User can specify if the data need to be freeze after the day close process is completed e Post Mean Plan Charges Check this option if you want to post the meal plan charges when the night audit is done Mandatory Post Reoccur Charge User can keep a tick on this option so that the Extra Charges applied to a room which are marked as Reoccurring to be posted mandatorily even if the Night Auditor forgets to do SO Enable Print Report Using can select this option if they want to auto print certain reports after the Night Audit has been done The Settings option can be useful to define the reports which are to be printed previewed or exported Upload Report on FTP Host User can keep a tick on this option to upload the reports on FTP Host so that they can be accessed by the User from the Internet anytime or anywhere they want You can contact the eZee Support Live Desk for more information on the same Auto backup User can select this option if an automatic backup needs to be done at the time of night audit User can click on to select the path Upload Backup on FTP Host User can select this option to upload the Database Backup to be uploaded on the FTP host so that even this there is a
86. son screen will open as shown below Add Edit Do No Rent DNR reason DNR Information Enter information such as Name and Description nee ME and press Save button Enter all DNR reasons and then press Close button Name Mis Behave Description You will see all DNR reasons listed in DNR List screen Note Information on how to use DNR reason is available in eZee FrontDesk user manual guide Page 39 of 79 eZee FrontDesk Configuration Manual Room Status Color eZee FrontDesk uses color codes for easy visual representation of data Like we have learned in Room Type section that you can set different back ground color for different room type allowing the user to easily determine Room Type Same way you can also set up different colors of your choice for room status These colors will be used in eZee FrontDesk section Click on Status Color gt Room Status Color screen will open as shown below Room Status Color Room Status Color Vacank Room Oro Boom EIN Occupied Room asl Reserved Room Dirty Room Due Out Room Checked Out Room _ Click on the colored box to change default color Click on color box as for example click on Ma to set up room status color for Vacant Room This will open a color palette screen where you can select color of your choice Select the color of your choice and press OK button Optionally you can click on Define Custom Colors for more
87. ss should be printed at check out Show print button after check out only User can specify if the print button should be displayed only after check out Include Complimentary room in ADR Keeping a tick on this option enables including the complimentary room to be included in the Average Daily Revenue of the hotel to be shown in the reports Print Folio Option Print Folio Option Folio Print Template No ofCopies 1 S Preview E Detail Folio Print Template3 No of Copies 1 H Preview ER Custom Folio Preview Preview Folio Print User can specify which template should be used for printing folio User can also specify number of copies that should be considered for default print Preview option helps user to view the styles and orientation of fields on the template ABC allows user to change the text that appear on the folio Page 70 of 79 eZee FrontDesk Configuration Manual Detail Folio Print User can specify which template should be used for printing detail folio User can also specify number of copies that should be considered for default printing Preview option helps user to view the styles and orientation of fields on the template ABC button allows user to change the text that appear on the folio Custom Folio If a property has requested for a folio customization they can select their customized folio using this option Print Reservation Option Print Reservation Option Print At Reservation Template 1 WNo
88. t Type click on New button gt Add Edit Account Type screen will open as shown below Page 47 of 79 eZee FrontDesk Configuration Manual City Ledger Type Alias al Mame Ledgers Enter information such as Alias and Name and press Save button Enter all Account Types and then press Close button You will see all Account Types listed in Account Types screen Account Most of the hotels sign contract with Corporate companies Travel Agents and Websites where these accounts gives regular business and these accounts will pay on behalf of the guests staying in the hotel The Account is offered a specific credit limit for a specific time frame The city ledger account holder corporation can clear the dues by the agreed time frame say for example on monthly basis The dues are added to the account whenever the corporate employee is provided the service and the company can have the convenience of paying it once every month Basically these are credit sales Account List Account List Define all Accounts to whom you offer credit sales Normally they are your Corporate Accounts Travel Agent and Reservation Websites etc typically known as Direct Billing accounts Search Criteria a Gi Company Mame Account Type Select Hotel Representative Select e Contact Person City Phone E Inactive C lias Account Mame Contact Person Phone E mail Credit Lirnit Balance ICT Ir Booking com Rafel Steve
89. tion Manual Surcharge Settings This setting will help you in scenario where you want to collect surcharge from those guests paying by credit card Other Charge The surcharge will be posted to guest folio as this Extra Charge Receipt No Generation Details This setting will allow you to generate receipt number as per selected configuration You can select either of the option Generate general voucher number Generate private manual voucher number If you select the manual option you have the option to check mark Notify for Blank Receipt No to avoid generating receipts without the voucher number Extra Charge Extra Charges You may offer extra services to your guests like Internet service Phone Calls Extra Bed and Airport Transportation etc You can define all such services under Extra Charge and you can post them to guest folio invoice Click on Extra Charges gt Extra Charges screen will open as shown below Extra Charges Extra Charges Define all Extra Charges Guest may entitle For like Phone Calls Laundry Extra Mattress Search Criteria Extra Charge Category Select Type Select Show Inactive Extra Charges Description Category MAC Allowances E LNDRY E E MAP E PRNC American Plan Charges From Online Reservation Continental Plan Fax Charges Flowers Laundry Loyalty Card Modified American Plan New Papers Print Copy Scrap of Mew Paper shown below
90. tivals for seasons like Summer Vacations Winter Vacations Users can create seasons Like Vacations Page 15 of 79 Season Type Define all Season Type Alas Name Norma Narmal Type VEE LLL SS mm SCC KN CC Users can Click on New and create different Season Types as provided in the Hotel and the same can be Edited or Deleted using the Edit or Delete Button Season Many times property offer different rates during different seasons like Peak Season Low Season festive Season etc You can define all such seasons applicable to your installation and further define rates applicable to these seasons eZee Front Desk will use this rate automatically for all Check In and Reservations Note Season definition is optional information Click on the Property Setup tab and then click on Season Seasons screen will op en as shown below Page 16 of 79 Seasons Seasons eZee FrontDesk Configuration Manual Please define all seasons vou may offer different Room RatelTariff For You may have High Season Medium Season Low Season etc Search Criteria Source Type Select Source Alias Hame Sil DAR a 5 January d March 20 Dece 1 January 5 Febru 2 Christmas NEWWD New Year WNTR winter OO Select Season Type e HE Season Type Start Date 12 20 2010 1 1 2011 zi5 2010 Expiry Date Description Season Type ETE ONE orma NN NI
91. ttings Over booking percentage Inactive Pax settings Base Adult Base Child Max Adult Max Child Display settings Back color EER Fore calor Inventory settings Web Inventory settings Upload inventory deduct by D Perecent Page 9 of 79 eZee FrontDesk Configuration Manual Enter all information such as Alias Sort Key Name and Description and press Save button Enter all room types and then press Close button You will see all room types listed in Room Type screen Default Rate Settings You can define default rate for the room type by entering related information in this fields for Rate Adult rate and Child rate as per your requirements Pax Settings Base Adult This represents total adult guest who can stay in this type of room at default rate Base Child This represents total child who can stay in this type of room at default rate Max Adult This represents maximum adult guests this type of room can accommodate Max Child This represents maximum child this type of room can accommodate Web Settings Contact eZee Support for Default Web Inventory this setting is used in eZee FrontDesk and eZee Reservation integration Booking Settings Let s say you have 100 King rooms and you want to take booking of 110 King rooms to avoid sales loss due to cancellation you can specify Over Booking Percentage Over Booking Percentage Mention the percentage by which yo
92. tup Configuration Miscellaneous Help ms e e 4 D e d 7 PS L E Ki E mm E amp EL amp ESRA e we amp Tax Information Exchange Rate Settlement Type Extra Charges Extra Charge Category Package Deposit User Ability Level DNRReason Status Color Identity Type Follow Up Type GRM Master Revenue Break Down Meal Plan Tariff Information Extra Charge User Management Others Page 25 of 79 eZee FrontDesk Configuration Manual Tariff Information Tax Information This option is used to Add Tax As a Statutory requirement you will be collecting tax from your guests as per government rules You will need to configure your tax structure in eZee Configuration Collect all information about applicable tax in your city state country and enter it in eZee Configuration Tax applicable on room rate is referred as Rental Tax Rental Tax configuration is different than tax applicable on Extra Charges eZee Configuration offers three taxes to configure so if you have only two taxes applicable in your region keep Tax3 caption as blank Click on Tax Information gt Tax Information screen will open as shown below Tax Information Tax Information Please define all Tax applicable on Room Rate IF you are modifying your existing Tax information please note it will be applicable only after Might Audit General Settings Tax Information Slab Tax General Settings Enable Slab Tax Tax Caption Ex
93. u want to over book this particular room type and the system will remember the same while accepting booking requests Display Settings Back Color If you wish to visually distinguish your room type then you can set the Back Color to your room type by clicking on Back Color i e box The Color screen will open as below Basic colors Wi EL mm Ed ma N Ed Custom colors Bee ee ee Be ee ee Hue 760 Red Sat 0 Green U Lum U Blue DO OK Cancel Add to Custom Colors Page 10 of 79 eZee FrontDesk Configuration Manual Select the required color and click on OK button We recommend you to select light shaded of color to avoid mix up with Room Status color Options Button Web Room Type Mapping This option is used for the integration between eZee Frontdesk and eZee Reservation module to map the room types to retrieve the reservation from web You can always contact the eZee Support Live Chat Desk for more information regarding the same Always Charge Mapping User can use this option to define the extra charges which are always charged when there is a transaction done on a particular room type Rate Type Rate Type is used to add new Rate Types to your property Enter your Tariff Plan Rate Type on this screen Define all tariff plans you offer This rate types will be further used to define your room rate into eZee Configuration Note You can define different rat
94. urce Types x Business Source Type Alias Mame Domestic Enter Alias and Name and press Save button Page 50 of 79 Enter all Market Segments and then press Close button You will see all Market Segments listed in Market Segments screen Business Source Sales and Marketing department would like to do sales analysis of the source of the business Such information and analysis would be helpful to design promotion campaign marketing budget or even helpful to determine what rate to offer to which travel agent You can define your entire business source here and associate this business source with Check In Reservation You can see the commission in Business Source Commission Report Business Source Company Market Codes Define all sources you may get business from Optionally you wil be able to define special rates for different Business Source Specal Rates for Business Source can be defined from Configuration Company Name City Phone l E Show Inactive egene ns Sale Age E Alias Company Name Contact Person City Phone Plan Value Plan E EET Booking com Steve Rafel Chicago 001 770659 sales booking EI 0 0000 Expedia Carls Miranda Las Vegas 001 5849 rooms expedi Fixed Amount Per 150 0000 ICICI Bank Joel Barnard san Jose 001 21067 iddleisure hot of First Night 50 0000 Trip Advisor Gillispi Jason Phoenix 4001 34550923 jason trip com of all Nights 10 0000 mm Optio
95. ures which you can customize and do the settings so that the features function properly as per your requirement 3 Click on Icon located at top left corner A drop down menu will display gt select Configuration Settings Menu gt another screen named Options will display here users will need to do the customization as per their requirements Page 56 of 79 eZee FrontDesk Configuration Manual d Room View eg ei Room Operation Theme P De Change Language E Settings bi Exit General Tab Report Settings Export Report Path User can define the path where reports need to be exported User can click on to select the path Open Report after Export Activate this setting to open the report automatically after exporting it Invoice Settings Invoice settings option allows defining the number settings for registration folio receipt reservation cancellation booking voucher and bill that will be generated while performing different operations with eZee NextGen at your Hotel and Restaurant Page 57 of 79 Display _ Type of Number Prefix Email Registration Number Auto Increament Number o RN Folio Number Auto Increament Number N EN Credit Card Receipt Number Auto Increament Number Print Option Reservation Number Auto Increament Number d i Cancelation Number Auto Increament Number Notice Booking Number Auto Increament Number e Miscellaneous

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