A3.Pilot Walktour FA..
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1. 12 3 2 5 Bluetooth Pairing Message 12 4 Problems During AA 13 AL Manoa Test kelata EN 13 ALI FIP Tes PANG isinin ka aiaa 13 4 1 2 DNS Lookup Test PATES AA AA 13 41 3 Low PESO MOS Score L maana eesceccccessseccceccscssccccecssscccccessssccccessssceececesssceesees 13 4 1 4 Failure to Conduct Parallel Tests Based on Configuration 14 419 Facebook service ARA NAA 14 RON NAN Tesi at AA 15 4 2 4 3 41 7 No Video Window or No Information Displayed in the Video Window Dua VAGINA ANA AA ANA an 15 ANG Video Test PATES nn era D 41 9 No LTE Parameters Displayed on the Information Window 16 Mapa AA AA 16 4 2 1 Failure to Import Site Database into the MIF Map 16 4 2 2 Failure to Automatically Refresh Online Map during Testing 16 BO Gro Test ROUTE Che AA AA 16 4 2 4 Failure to Import Indoor Sites ss 17 Mult testand Auto Test Kelated sisi seit 17 4 3 1 Failure to Connect to the iPad ss 17 4 3 2 Failure to Upload Events and Parameters to the iPad eee eeeeeeeeee 17 4 3 3 Data Decoding Error on Pilot Fleet Unify 18 Contents DingLicom mm gt a elo cana noire ner TS ul a oaverem ree errr E E eern Ter cone errr ret 19 al ECO a me eee mor 19 5 1 1 Method of PC Connection 19 ala PE Conneccion aire sareren de eee 20 52 Data Storage and Read Related a 20 5 2 1 Data Storage on the Android Phones ss 20 OR a 21 Pao COP EDS TO AA 22 a Copy Oer Be lee eer2. APN type of the phone for NET and WAP service tests 5 For Samsung Galaxy NOTE3 N7509V and Samsung Galaxy S4 19507V users need to manually change the current APN type of the phone for NET and WAP service tests as the Data function cannot be enabled 3 1 2 Failure to Register on LTE Network Question Why can t users register on LTE Network and why can t the phone access LTE network Answer Follow the instructions below 1 Check if there is any parameter in the LTE parameter window e If yes set APN by referring to section 3 1 4 Dingli 09 09 2015 DL 633 FQ 9 9 Dinal Problems before Testing CZ DingLicom EEE e If no lock band for the phone by referring to section 3 1 5 2 Restart the phone if there is no parameter on the LTE parameter window after band lock 3 1 3 Failure to Dial Up Problem description The dialup fails when data service tests are conducted Solution Follow the instructions below 1 Verify that Walktour Partner has been properly installed and the APN configuration is correct 2 Verify that the phone can access Internet 3 Verify that the phone has been rooted and root access permission has been granted for Pilot Walktour 3 1 4 Manually Setting APN Problem description Users need to manually set APN otherwise the dialup may fail How can users manually set APN Solution Follow the instructions below to manually set APN 1 On the phone tap Settings gt More Networks g
3. conducting a voice test Under the voice test mode Pilot Walktour will automatically disable data traffic in order to prevent data service interaction that may affects the KPI results If users need to refresh the online map enable the Data function manually 2 Tf Pilot Walktour 1s conducting other tests make sure data traffic 1s enabled and that the phone can access data service 4 2 3 GPS Test Route Offset Problem description During outdoor tests the GPS test route is inconsistent with the actual test Dingli 09 09 2015 DL 633 FQ 16 Problems During Testing Ding LLL route Solution In some places the GPS positioning offset may exist because of national security polity Users copy the related data file gmoffset db to the sdcard Walktour path on the phone Note Users may download the offset database from Pilot Walktour release server 4 2 4 Failure to Import Indoor Sites Problem description Indoor sites cannot be imported or cannot be displayed after successfully imported Solution 1 Indoor sites are based on pixel location Please verify if the format of indoor sites are correct For more information see Pilot Walktour User Manual V3 2 2 Please import the related indoor maps in the JPG BMP or PNG format to display the indoor sites 43 Multi test and Auto Test Related 4 3 1 Failure to Connect to the iPad Problem description In the multi test mode the phone cannot be connected to the iPad Sol
4. device model MT870 check in the Message window if messages are updating if not try to restart the phone If no message is updating after the restart contact Dingli s technical personnel for Pilot Walktour patch upgrade 4 Verify if the phone is in the LTE network and if Pilot Walktour license has corresponding permissions Pilot Walktour versions 2 4 and later versions control message collection by license If the license has not been granted LTE permissions LTE messages cannot be obtained and no LTE parameter page will be displayed as the chipset will not output signaling messages In this case Pilot Walktour will display the message Serial port is initializing as the serial port does not output any signaling messages 5 If no LTE parameter is displayed after following the instruction see section 3 2 4 3 2 2 Test Ending Soon After Starting Problem description When users start a test the test ends soon after starting Solution Follow the instructions below 1 Verify that the task template is configured correctly 2 If this problem occurs during a data test verify that the access point is functional and configured correctly in the System Settings window 3 Verify that messages and parameters appear in the test window 4 Verify that the phone has been rooted and root access permission has been granted for Pilot Walktour 3 2 3 out of service Message Problem description When users start a test the message out of
5. numbers probably with a xx suffix such as 01 In this case users need to obtain the first IMEI number without the xx suffix 2 2 2 Importing a License Question How can users import a license file after installing Pilot Walktour Answer Follow the instruction below e For Pilot Walktour earlier than version 1 1 2 users need to manually copy the License dat file to the data data com walktour gui files path e For Pilot Walktour later than version 1 1 2 users may directly import the license file in bat or bin format based on prompting messages on the phone e Users may obtain the online license file from Dingli s license server by taping About gt Get Backup License gt Download Server License 2 2 3 Failure to Import a License Question What should users do if they fail to import a license after installing Pilot Walktour Answer Follow the instructions below e For Pilot Walktour earlier than version 1 1 2 users need to change the license file name to License dat e For Pilot Walktour later than version 1 1 2 the name of the license file and its storage path cannot include any Chinese characters e If users fail to obtain the online license contact DingLi technical personnel for support The responsible person will generate a new license file on the server and then users may try to obtain the license again e For Pilot Walktour version 2 4 the license is generated based on the device machine code mainly for C
6. service is displayed and the Dingli 09 09 2015 DL 633 FQ 11 9 Dinal Problems before Testing CZ Dinglicom EERE test cannot be properly conducted Solution As the LTE network has not been widely deployed the phone network status may indicate Limited service or No service This will be tagged as Out of service during Pilot Walktour testing Contact Dingli for support if this problem occurs 3 2 4 No Parameter or Message Update in the Parameter Window Problem description No parameter is updating in the Parameter window Solution Follow the instructions below 1 Verify that the SIM card is inserted and that the phone can access the network 2 Verify that the phone has been rooted and root access permission has been granted for Pilot Walktour 3 Verify that the phone ROM version has been updated to the specified version For detailed version information please contact Dingli technical engineers for assistance 4 For the MT870 phone restart the phone If the same problem still exists contact Dingli s technical personnel for a patch upgrade 5 Check if the phone has been connected with Pilot Pioneer If yes the port configuration may be changed In this case users may enter 9090 by using the keyboard to enter the project window and select mode 2 DM DUN over HSIC and mode 5 DBG MSG ON After this re start the phone Note Users need to select correct mode in the project window Otherwise the ph
7. walktour gui folder in the data data path and the files under the com walktour gui folder as well the rooting has succeeded e If users cannot see the com walktour gui folder or the folder is empty the rooting has failed Users need to re root the phone 2 3 5 Configuring Android Debug Bridge Environment Question What is ADB environment How can users configure ADB environment Answer ADB environment 1s used to Verify whether rooting has been successfully performed Upgrade ROM and root phone Follow the steps below to configure the ADB environment 1 Download the latest ADB environment package android sdk windows rar corresponding to the phone from the ROM release server Dingli 09 09 2015 DL 633 FQ 7 any D L Software Installation Related Q ing aaa D Z797 ra Pag Extract the ADB environment package and save it to D the root directory of the hard disk D 3 Right click My Computer and select Properties Click Advanced system settings click Environment Variables and double click Path under System variables 4 The Edit System Variable window appears In the Variable value textbox add D android sdk windows tools after the directory enter the directory based on actual situation Note that there is a semicolon before D android sdk windows tools Click OK System Properties You must be logged on as an Administrator to make most of these changes Performance Veual effects processor scheduli
8. DMA phones Make sure the machine code is correct e For Pilot Walktour version 3 0 make sure that the phone can access Internet during license authentication e Users need to apply for a new license if the license has expired 2 2 4 License Extension The software license needs to be validated both on the local computer and server every time users Dingli 09 09 2015 DL 633 FQ 4 Software Installation Related Q DingLicom start Pilot Walktour Therefore users cannot use Pilot Walktour after license expiration and need to apply for a license again Please make sure the Internet is accessible on the phone when starting Pilot Walktour to ensure proper license validation on the server 2 3 Root Related 2 3 1 Root Usage Question Why should users root mobile phones Can users change root access permission or upgrade the system Answer The Android system is derived from Linux and inherits its user permission management mode By default an Android user is not granted root access permission for security reasons Without root access permission Android based Pilot Walktour devices cannot collect some system parameters Therefore root access permission must be granted before installing Pilot Walktour If rooting is not successfully performed the test may not be conducted properly Note e All Walktour phones that are shipped out from Dingli are rooted Any modification on the phone system 1s not allowed e Any Android sys
9. e MTP ADB mode and then tap OK e For Samsung S4 enter 0808 by using the keyboard and the debugging interface will be displayed Tap Qualcomm USB Settings select the MTP ADB mode and then tap OK e For other phones refer to the instructions for Samsung S3 Note 2 and Samsung S4 5 2 Data Storage and Read Related 5 21 Data Storage on the Android Phones Question Where can users store Pilot Walktour data files Answer 1 Data storage on the Android phone ROM read only memory and the permanent part of a phone s memory System files are located here RAM random access memory Flash memory internal SD card SD memory in a phone Some phones do not have flash memory SD card the SD memory card that can be inserted into the phone 2 Storage location priority If the phone has either Flash memory or an SD card it is recommended to store data in Flash memory or the SD card rather than in ROM If the phone has both Flash memory and an SD card Pilot Walktour will not read SD card thus data is stored in Flash memory rather than in ROM 3 Pilot Walktour folder description Dingli 09 09 2015 DL 633 FQ 20 Problems after Testing Q DingLicom Data from indoor tests with a floor plan is saved here data task Data of auto test manual test and multi test is saved here including rcu ddib TCP IP DTLOG DCF format data files Note Data from the indoor test with floor plan will not be saved here Events fr
10. entication e Verify that required license file has been imported If the license file has been imported and users cannot start Pilot Walktour yet try to uninstall Pilot Walktour and reinstall it e Contact Dingli s technical personnel for help if users cannot start Pilot Walktour after following all these instructions 21 7 Forcing Termination of Pilot Walktour Question How can users force termination of Pilot Walktour in abnormal cases such as Pilot Walktour conflict with other programs Answer There are two ways to force termination of Pilot Walktour process e Tap Settings gt Applications gt Application Manager select Pilot Walktour and tap Force Stop e End the Pilot Walktour process by using a third party software such as ES Task Manger Note Force Stop is different from Exit Some processes are still running on the background after users exit Pilot Walktour while all processes are ended after users force termination of Pilot Walktour 2 2 License Related 2 2 1 Obtaining IMEI Number Question How can users obtain the IMEI number machine code of the phone as the license file is bound with the IMEI number Answer There are two ways to obtain the IMEI number Dingli 09 09 2015 DL 633 FQ 3 Software Installation Related Diagli LL e Enter 06 by using the phone keyboard and the IMEI number will be displayed e Obtain the machine code through Walktour Partner Note Some phones may have two IMEI
11. hes 2 Install a phone driver Users may find a phone driver at an official phone vendor website or through a third party application 3 Connect the phone to a PC by using a USB cable and the PC will detect the phone Note e For Android systems earlier than version 4 0 tap Settings gt Applications gt Developer options to enable the USB debugging mode e For Android systems later than version 4 0 Developer options is hidden for the first time use Users need to tap Settings gt About Phone and continuously tap Build Number until Developer options is displayed Dingli 09 09 2015 DL 633 FQ 19 9 Dinal Problems after Testing CZ Dingli mm YY Z9 QQXQNNWIWIWNxIIITI Aa 5 1 2 PC Connection Failure Problem description The PC cannot detect the flash card after Samsung phones are connected to a PC As a result data files cannot be copied Solution Follow the instructions below 1 Make sure that the USB debugging mode is enabled and phone driver is installed 2 Our traditional network measurement tools support some models of Samsung phones for service tests In this case the AT port is changed If users forgot to change the AT port to the previous one the PC cannot detect the flash card after the phone is connected to the PC and thus data files cannot be copied e For Samsung S3 Note 2 enter 7284 by using the keyboard and the AT port setting window will be displayed Tap Qualcomm USB Settings select th
12. ie E AA EE EEE 22 5 2 5 Difference Between ddib and rcu Data Files 22 6 Technical Support and Contact Information ss 23 0 ME a 0 LS 10 2 0 010 E E E E A Sonera te eta reer eee eae 23 o SO DO E 23 Preface Q Op Qh mem 1 Preface 11 Overview This document describes the problems that may occur during product operation reasons and solutions to the problems Dingli 09 09 2015 DL 633 FQ Software Installation Related DingLicom 2 Software Installation Related This section describes the problems occurred during software installation and terminal rooting 21 Installation Related 211 Phone Pre requisites Question What are the prerequisites before installing Pilot Walktour into a supported phone Answer Users need to upgrade the ROM of each phone to a certain version before installing Pilot Walktour and root the phone at the same time After that users may install and run Pilot Walktour properly 21 2 Usage of Walktour Partner Question Why do users need to install Walktour Partner after installing Pilot Walktour Why is there no option for APN Settings in Manual 5 Settings 5 Device Answer For Android based phones later than version 4 0 users need to install Walktour Partner after installing Pilot Walktour Otherwise service tests cannot be conducted normally The functions of Walktour Partner are e Display options under APN Settings e Dial up for data service tests e Conduct force function
13. instructions below 1 Start SuperSU 2 Select the denied program 3 Tap Forget See the figures below Supersu APPS SETTINGS com walktour service FtpTest com walktour service FipTest Namgalion Access Grant KI Notifications Global default Loggin Play Store gging Force user mp F Q i 1 F y Cancel Forget Save 5 Suggest 5 Vee Settings Supers al Video player Voice recorder Once the steps above have been completed start Pilot Walktour and the Superuser Request Dingli 09 09 2015 DL 633 FQ 6 5 D L Software Installation Related re Ing a cccCrnr window will be displayed Tap Allow to grant root access permission to Pilot Walktour 2 3 4 Verifying Root Status Question How can users verify the root status of a phone Answer Follow the instructions below 1 After the configuration of the ADB Android Debug Bridge environment in the PC enter adb shell in CMD and then enter su e Ifthe icon appears the rooting has successfully completed At this time check if the Superuser Request window is displayed on the phone If the window is displayed tap Allow e If no icon appears the rooting has failed Users need to re root the phone See the figure below CoNsers yinghbin zhaotadh shell daemon not running starting it now daemon started successfully shellBandroid su SU Shell android m 2 Install a third party file manager e If users can see the com
14. leet Unify will decode test data based on a wrong decoding database and modify port information resulting in wrong decoding For details refer to relevant parts of Pilot Fleet Unify User Manual Tip The device type can be selected or entered manually Network Type Device Model IMSI SIM 4 LTE SAMSUNG S4 19505 al 2 Sometimes decoding errors still exists even when the data log can be normally opened in Pilot Walktour port information is correctly configured on Pilot Fleet Unify and users have tried to re upload the data log Under this situation contact Dingli s technical personnel for support Dingli 09 09 2015 DL 633 FQ 18 Problems after Testing DingLicom 5 Problems after Testing This section describes the problems occurred after testing such as data storage data read problems 5 1 PC Connection Related 5 1 1 Method of PC Connection Question How can users copy data files from the phone to a PC for analysis Answer Follow the instructions below 1 Prior to connecting to a PC USB debugging should be enabled on the handset See the figure below ies Savin f E g Developer options settings USB debugging security wg EX Language and input Lo Back up and reset AHOW mock locations System Desktop backup password Dock User interface Date and time Strict mode W Accessibility Show pointer location Copied to clipboard ff Developer options D About device Show touc
15. ng memory usage and virtual memory User Profiles Desktop settings related to your logon Startup and Recovery I System startup system failure and debugging infomation 3e PROCESSOR_A PROCESSOR ID x86 Family 6 Model 23 Stepping 10 Gen 2 Crrmenvase C Ee 7 Dingli 09 09 2015 DL 633 FQ 8 Problems before Testing Q DingLicom 3 Problems before Testing This section describes the problems occurred before testing such as software configuration problems 31 Phone Configuration 3 1 1 Failure to Load APN Configuration Question Why can t Pilot Walktour load APN configuration no information displayed when users tap Settings 5 APN Configuration Answer Follow the instructions below 1 Verify that the phone can access the Internet 2 Verify that the phone has been rooted and granted root access permission for Pilot Walktour 3 For Android phone 4 0 or later versions verify that Walktour Partner has been installed For more information about Walktour Partner see corresponding Release Note 4 For some models of phones users can enable the Data function although the APN configuration cannot be loaded Related phone models are e Samsung Galaxy NOTE3 N9005 e Samsung Galaxy NOTE3 N9008V e Samsung Galaxy NOTE3 N9008S e Samsung Galaxy NOTE3 N7506V e Samsung Galaxy S5 G9008V e Samsung Galaxy S5 G900 G900F For these phones users need to manually change the current
16. ng video tests Solutions 1 Please verify if related settings such as website address and timeout are correct 2 Please verify if the related video type 1s supported in this version Only YouTube is supported Dingli 09 09 2015 DL 633 FQ 15 Problems During Testing Ding LLL 4 1 9 No LTE Parameters Displayed on the Information Window Problem description During service tests no LTE parameters are displayed in the Information window Solutions 1 If neither LTE parameters nor other network parameters are displayed verify that the LTE option is selected under Settings gt Interface Customize 2 Itis normal that no LTE parameters are displayed when the current test 1s within other network technologies as from this version Pilot Walktour dynamically displays only the current network parameters 3 If no LTE parameters are displayed when the current test is within the LTE network technology verify the current license has been granted with LTE permission 4 2 Map Related 4 2 1 Failure to Import Site Database into the MIF Map Question Why can t site databases be imported into the MIF map Answer The site database can only be imported on Google online offline maps 4 2 2 Failure to Automatically Refresh Online Map during Testing Problem description During outdoor tests Pilot Walktour cannot automatically refresh online map Solution Follow the instructions below 1 Check if Pilot Walktour is
17. o 2 O Pilot Walktour FAQ V3 3 For Android Your Net Contents DingLicom Contents M a a 1 M A a T 1 2 G ltWwarelnstalaton Re tere mn eee nner eer ert er ere ernest 2 ZA JTastallaton Related anand asan 2 2 Wl Pine AA E AA 2 2 1 2 Usage of Walktour Partner ss 2 2 1 3 Failure to Install Walktour Partner ss 2 rE bg ka ja AG eb pah SATA Os A AAT AE 2 ZAG Jostallaton Directory ar at em 2 2 1 6 Abnormal Exit after Installation ss 3 2 1 7 Forcing Termination of Pilot Walktour ss 3 22 License ROMA a da de ae AA 3 2al Obtaining EME BANO bA e 3 2 22 DORE a ABG UP AA AA 4 2 2 3 Failure to Import a License cesses 4 LA IE ENE oN E E E E EOE ie 4 2o KOOR a AA E PAA 5 Al ROON Aa 5 2 NOO a E E E AG AA 5 2 3 3 Re grant Root Access Permission 6 Zoe NGARAN E 7 2 3 5 Configuring Android Debug Bridge Environment 7 3 Problems before KA AA tre 9 Sd BAON COS CAO eee 9 3 11 Failure to Load APN Configuration ee ss 9 3 1 2 Failure to Register on LTE Network ss 9 cai BG Failure to Dial AA sniene irana 10 Contents o DingLicom i c crrcc 0c 3 1 4 Manually Setting APNan a AKA ANAN AA AA ANA 10 al NEO LO NA AA AA AA AA 10 O2 Falure to Start kC AA e airi 11 3 21 Serial port is initializing Message after Test Starts 11 3 2 2 Test Ending Soon After Stare Lansangan ALO 11 3 2 3 out of service Message sise 11 3 2 4 No Parameter or Message Update in the Parameter Window
18. om auto tests are saved here event Events from manual tests are saved here 5 2 2 Copy Data Question How can users copy data files from a phone to a PC Answer Follow the instructions below 1 Once the phone has connected to a PC users may copy data from the SD memory card to the computer e Users may open the device to view files for some handsets such as the Samsung S3 e Users may need to manually change the connection mode to USB device for some handsets such as HTC G11 Motorola ME860 2 To copy data stored in a ROM users may use the ROOT file manager or use Pilot Walktour to copy files to the SD card and then copy files from the SD card to the PC e The path for data files stored in the ROM data data www Walktour gui files data e The path for data files stored in the SD card Sdcard Walktour data Note For the Samsung S3 if a data file is larger than 10 MB it is suggested to copy the file by Dingli 09 09 2015 DL 633 FQ 21 9 Dinal Problems after Testing CZ Dingli om EEE using a third party application e g 91 assistant Wandoujia Directly copying it from an SD card may result in file lost 5 2 3 Copy Log Files Question How can users copy log files from a phone to a PC Answer Log files are recorded test data from Pilot Walktour operations The directory where log files are saved and copying method are as follow 1 For Walktour test only e File storage directory sdcard Walkt
19. one may be out of service and cannot be restored 3 2 5 Bluetooth Pairing Message Problem description After tapping Start users cannot start tests normally and a message prompts users for Bluetooth pairing Solution The Bluetooth Synchronization function is used for MO MT data synchronization and replay Please choose Settings gt Bluetooth Sync Settings and disable the Bluetooth Synchronization function Then users may start tests normally Dingli 09 09 2015 DL 633 FQ 12 Problems During Testing DingLicom 4 Problems During Testing This section describes the problems occurred during testing including service tests multi network tests and auto tests 4 1 Manual Test Related 4 1 1 FIP Test Failure Problem description FTP service test failed including dialup failure FTP login failure and no downloaded file Solution Follow the instructions below 1 Verify that the test phone is connected to a wireless network check if the webpage can be normally browsed 2 Verify that the access point is functional and configured correctly 3 Verify that the FTP server is functional and configured correctly 4 Verify that the FTP task its download upload directory File name etc is configured correctly 5 Verify that a Superuser request window appears before the FTP test and the root access permission has been granted by tapping Allow 41 2 DNS Lookup Test Failure Problem description DNS Lookup tes
20. or or Fleet Unify Analyzer Dingli 09 09 2015 DL 633 FQ 22 Q DingLicom 6 Technical Support and Contact Information Technical Support and Contact Information 6 1 Technical Support For any product usability issues encountered during operation please refer to the user manual If the issue cannot be solved or information 1s not available please contact us via the following contact information Region Email Global support dingli com 6 2 Link to DingLi For more product information service and technical support visit www dingli com Dingli 09 09 2015 DL 633 FQ 23 DINGLI COMMUNICATIONS CORP LTD Address No 8 5 Technology Road Gangwan Avenue Zhuhai P R China 519085 Tel 0756 3626100 Fax 0756 3391900 NS _ Email support dingli com ud sales dingli com
21. our log e Method Connect the phone to a computer and open the folder of the SD card to view files 2 For Walktour multi test e File storage directory data data com walktour gui libwalktourclient log e Method Obtain an advanced file explorer e g Root Explorer ES File Explorer from Android market and grant superuser permission ROOT permission Copy files from the path above to the SD card through the explorer Connect the phone to the computer and open the SD card folder to view files 5 2 4 Copy Other Data 1 Users may copy service log files from the sdcard Walktour liblog path for service exception analysis 2 Offline Online map supports site information display Users may pre load site database files The method 1s a Import a site file in txt format into any directory on the phone b Inthe Map window tap Site to import a site database For detailed information about site database format see related Pilot Walktour User Manual 3 To add an offset database copy the gmoffset db file into the sdcard Walktour path 5 2 5 Difference Between ddib and rcu Data Files Question What is the difference between the ddib and rcu data files in the Sdcard Walktour data path Answer Pilot Walktour supports data file in ddib and rcu formats which are saved in the same path Data files in the ddib format are used for data replay while those in rcu format are used for post processing and analysis through Pilot Navigat
22. s 21 3 Failure to Install Walktour Partner Problem description For some terminals an installation failure message appears after users install WalktourPartner apk and click Install Walktour Plugin Solution Users need to copy the WalktourSetting file to the system directory system app For detailed instructions see A Pilot Walktour User Manual V3 3 For Android 2 1 4 Pilot Walktour Installation Question How can users install Pilot Walktour Answer Copy the file in the apk format to the SD memory card and then tap the installer in File Manager to install Pilot Walktour 2 1 5 Installation Directory Question Can users select or change the installation directory of Pilot Walktour Dingli 09 09 2015 DL 633 FQ 2 5 D L Software Installation Related CZ Dinglicom mem Answer t is recommended to install Pilot Walktour in the default installation directory Otherwise it may cause unknown problems For Android phones applications are installed in the ROM of the phone by default 2 1 6 Abnormal Exit after Installation Problem description After Pilot Walktour installation the Pilot Walktour application terminates abnormally when users attempt to start Pilot Walktour Solution Follow the instructions below e Verify that the phone has been upgraded to the proper ROM version and rooted properly e Verify that a SIM card has been inserted into the phone as the phone MEID EMEI must be obtained for software license auth
23. s parallel tests must comply with the rules below e Similar test tasks for example FTP Download and FTP Upload can exist in a parallel test simultaneously e PPP connection configured in an individual test task is invalid e Test count configured in an individual test task is valid 4 1 5 Facebook Service Test Related Problem description During Facebook test users cannot log in or the account is locked Solutions Follow the instructions below 1 Facebook account cannot be used out of the country where it is registered in otherwise Facebook will regard it as an exception and lock the account If the account is locked users may log on to Facebook via the web in the registered country to unlock the Facebook account 2 Tf the account is locked Pilot Walktour will usually display the not target page or Authentication failure messages 3 Before testing the Facebook account must be activated if it s newly registered and users have to authorize applications Otherwise Facebook may lock the account 4 Click the site below to be redirected to Facebook https www facebook com dialog oauth redirect_uri https www facebook com conne ct login_success html amp response_type token amp client_id 17250368955 163 1 amp scope pub lish_actions create_note xmpp_login email video_upload user_notes user_photos user_v Dingli 09 09 2015 DL 633 FQ 14 Problems During Testing Diagli LLL ideos friends_notes friends_photos friends_
24. t Mobile Networks gt Access Point Names tap the Menu key of the phone select New APN and enter related information as required 2 Set correct APN information based on actual situation 3 Restart the phone after configuration if dialup cannot be performed Note For some phones or in some regions for example 19505 users cannot set APN by following the instructions above and need to use tools to force related configuration In this case contact Dingli for help 3 1 5 Network Lock Question How can users lock on a network using the phone Answer For most phones users may lock network and band in Pilot Walktour Contact Dingli for support if users cannot lock network or band in Pilot Walktour Note Network or band lock will be invalid when users enable disable the airplane function or restart the phone Dingli 09 09 2015 DL 633 FQ 10 9 Dinal Problems before Testing Q Dinglicom REE 3 2 Failure to Start Tests 3 2 1 Serial port is initializing Message after Test Starts Problem description After test starts the message Serial port is initializing is displayed and the test cannot be properly conducted Solution Follow the instructions below 1 The message indicates that the serial port is initializing Make sure that Pilot Walktour keeps running and that the screen is on Wait for about one minute before testing 2 Tf the test cannot be started exit and restart Pilot Walktour 3 For terminal
25. t failed Solution Verify that the domain name is correct For example a correct domain name should be input as www dingli com Do not add http or https in front of the domain name 4 1 3 Low PESO MOS Score Problem description The PESQ MOS score is much lower than the normal value for example from 1 to 2 5 Solution Follow the instructions below 1 Check if the MOS audio plugs are correctly inserted 2 Check if settings are configured for the MOS test on both the MOC and MTC handsets 3 While playing the audio unplug the MOC audio plug and check if a standard audio can be heard a If the audio can be heard the reason lies in the MOC audio plug Please contact DingLi s Dingli 09 09 2015 DL 633 FQ 13 Problems During Testing Ding LLL technical personnel for repair or replacement b If no audio can be heard unplug the MTC audio plug while playing the audio Confirm if a standard audio can be heard e If audio can be heard the reason lies in the MTC audio plug Please contact DingLi s technical personnel for repair or replacement e If no audio can be heard please check the configuration of test tasks or restart the handset 4 1 4 Failure to Conduct Parallel Tests Based on Configuration Problem description Pilot Walktour fails to conduct parallel tests based on configured test tasks for example task execution failure dialup failure Solution Please check if there are errors in the settings a
26. tem upgrade is not allowed as the upgrade would change the system API 2 3 2 Allow Root Question When users install or run Pilot Walktour for the first time what should users do if the Superuser Request window as shown in the figure below 1s displayed Oe Ell 4 14 pm a Superuser Request App Walktour Ti Package co Requested UID root Command ee ed Remember Allow Dingli 09 09 2015 DL 633 FQ 5 5 D L Software Installation Related Q Dinglicom mem Answer As stated in section 2 3 1 prior to installing Pilot Walktour root access permission must be granted Follow the instructions below e Root the phone e Allow rooting for Pilot Walktour so that Pilot Walktour may access system files as required Users need to tap the Allow button in the Superuser Request window as shown above Note When users use Pilot Walktour to perform a data service test for the first time the Superuser Request window will be displayed If users do not tap the Allow button the system will take it as a Deny action by default As a result the test cannot be conducted normally In this case users need to re grant the root access permission 2 3 3 Re grant Root Access Permission Question What should users do if they deny the super user request or do not perform any operation for a long time and the system take it as a Deny action by default Answer Users need to re grant the root access permission Follow the
27. ution Follow the instructions below 1 Verify that the access point is configured correctly 2 Verify that the wireless network works normally 3 Verify that Walktour Pack is running and the iPad screen is on 4 Verify that Allow is selected for the Superuser request 5 If the above measures do not take effect restart the test phone iPad and then the access point respectively 4 3 2 Failure to Upload Events and Parameters to the iPad Problem description In the multi test mode events and parameters on the phone cannot be uploaded to the 1Pad Solution Follow the instructions below 1 Due to the quality of the wireless network sometimes the test phone will lose connection to Dingli 09 09 2015 DL 633 FQ 17 Problems During Testing Ding LLL the iPad thus events and parameters cannot be uploaded to the iPad 2 The test phone will automatically try to connect to the iPad after a period of time usually 1 minute Parameters and events will be displayed normally 4 3 3 Data Decoding Error on Pilot Fleet Unify Problem description Data files cannot be normally decoded on Pilot Flee Unify after uploaded from the phone to Pilot Fleet Unify or the data port displayed on Pilot Flee Unify 1s incorrect Solution Follow the instructions below 1 Check if test device information is correctly configured when the device was added on Pilot Fleet Unify especially for device model If the device type is wrong Pilot F
28. videos 5 Log in and read the permissions and features to be granted permission select them all and click OK A success message will be displayed 4 1 6 MMS Test Failure Problem description MMS test failed The event information MMS Send WSP Connect Failure is displayed Solution Follow the instructions below 1 Verify that the MMS Center IP address and port is correctly configured 2 Tap Settings gt APN Settings and verify that the WAP access point configuration is correct WAP channel must be used for MMS tests Users cannot set it to NET 3 Make sure that the APN is valid with a circle on the right of the APN If the APN is invalid users need to create an APN 4 Check the reason that Pilot Walktour fails to load APN configuration by referring to section 3 1 1 4 1 7 No Video Window or No Information Displayed in the Video Window During Video Tests Problem Description 1 The video play window cannot be displayed during video tests 2 No information is displayed in the video play window after the video function is enabled Solutions 1 Users need turn on Show Video and then choose Info gt Video to view the video during test 2 Due to performance limitation only standard definition SD content can be played in real time in this version Currently High definition HD and Ultra HD content cannot be played in real time 4 1 8 Video Test Failure Problem description A failure message appears duri
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