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SB5101 and SB5120 User`s Guide

1. E PETER annes Rd no Computer System Requirements m N J Ethernet Card uie edi tbi obebe PHH 7 VOB CONNECTION eet rrt OP TERNOS 7 Installation and Contiqumtibn Gov b T crores 8 Cabling and Startup for a Single User Setting Up a USB DIVI ausus piv iniri 3M E PDQUA REA Ra LEM SEE TT 11 Setting Up a USB Driver in Windows 98 Second Edition E 12 Setting Up a USB Driver in Windows 2000 eere AXE Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP eere P A Contiguring TOPAP e 9 M 22 Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me 23 Configuring TCP IP in Windows 2000 Mo eer epum ELDER gt SB5100 Series Cable Modem User Guide Configuring TCP IP in Windows XP mere rer m OO Verifying the IP Address 1 1 tk nuni a i42 RR RRx Y 2 111 AERE uREIR E ERE aRERRRARRRER REM nE XE EB RRE RE XE ans sisii T 36 Verifying the IP Address in Windows 95 Windows 98 SE or Windows M
2. Ethernet Cable outlet You can connect up to 63 computers to an Ethernet hub connected to a SURFboard cable modem as shown at left Coaxial cable SURFboard cable modem Ethernet crossover cable Ethernet hub or switch Ethernet cable SB5100 Series Cable Modem User Guide 41 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem contact your cable service provider Before calling your service provider try one of Unplugging and plugging in the cable modem power cord to restart the cable modem Pressing the reset button on the rear panel Restarting or resetting the cable modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 44 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the cable modem Check that the electrical outlet is working If the Standby light is on the Internet connection is off Press the Standby button to reconnect to the Internet SB5100 Series Cable Modem User Guide 42 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Problem Possible Solutions Cannot send or receive data Check the
3. Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me Network KIES 1 On the Windows Desktop click Start Configuration Identification Access Control A E A A 2 Select Settings and then Control Panel from the pop up menus Client for Microsoft Networks Br Fe Serie Reel 3 Double click the Network icon on the Control Panel window DPX1 1 0 USB Tabie Modem Adapter AMET TEE 4 Select the Configuration tab on the Network window Add BETTE pu 5 Verify that TCP IP is installed for the adapter that will be used to connect to the Primary Network Logon SURFboard cable modem If TCP IP is installed then skip to step 10 If TCP IP is KE not installed for the adapter continue with step 6 File and Print Sharing Description Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same SB5100 Series Cable Modem User Guide 23 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Select Network Component Type 2 x Click the type of network component you want to install Protocol is a language a computer uses Computers must use the same protocol to communicate Select Network Protocol x S Click the Network Protocol that you want to install then click OK If you have an installation disk for this device
4. click Have Disk Manufacturers Network Protocols IP lt SPX compatible Protocol Microsoft 32 bit DLC YT WAN support for ATM zi Have Disk y SB5100 Series Cable Modem User Guide Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add Double click the Protocol option on Select Network Component Type window Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window Click OK 24 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me continued TCP IP Properties ax 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the cable modem Bindings Advanced NetBIOS DNS Confusion WINS Corfu I ess 11 Click Properties The TCP IP window is displayed An IP address can be automatically assigned to this computer IF your network does not automatically assign IP addresses ask 12 Click the IP Address tab your network administrator for an address and then type it in th below 2 r oe a 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network
5. connections Skip to step 6 Ele gi yew Favors Ou D tme and vannet Coresdiant BF Network and Internet Connections Pick a task G set up or change your Internet connection FF Create a connection to the network at your workplace Set up or change your home or small office network or pick a Control Panel icon Internet Options e Network Connections SB5100 Series Cable Modem User Guide 31 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 5 Ifa classic view similar to at left is displayed click Network Connections to display the LAN or High speed Internet connections SB5100 Series Cable Modem User Guide 32 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 6 Right click on your network connection If more than one connection is displayed be Pe ER Vew Fuertes Tois Advanced Heb 1 sure to select the one for your network interface QO bi J seh gt Fetters rti Bere corners Ps 7 Select Properties from the pop up menu to display the Local Area Connection getmecErhm Properties window SB5100 Series Cable Modem User Guide 33 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP con
6. for example D and click OK If an Insert Disk window similar to the one below is displayed Windows system files are needed to complete the installation To install the files insert your Windows 98 Second Edition CD ROM in the CD ROM drive and click OK eo Pianon innt the dick Lnbind Wirde Second Edition CO ROM and then click OK Lx Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same 14 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Add New Hardware Wizard Ba Motorola SURFboard 5100 USB Cable Modem Windows has finished installing the software that your new hardware device requires System Settings Change 2 To finish setting up your new hardware you must restart your computer L Do you want to restart your computer now SB5100 Series Cable Modem User Guide Setting Up a USB Driver in Windows 98 Second Edition continued After all the necessary files are loaded the window at upper left is displayed confirming a successful installation 10 Click Finish The window at bottom left is displayed 11 Click Yes to restart your computer When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me on page 23 If you have difficulties setting up the USB driver perf
7. from a server during start up In a cable data network downstream describes the direction of data received by your computer from the Internet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps An opening in a computer where a circuit board can be inserted to add new capabilities A connector used to connect coaxial cable to equipment An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection SB5100 Series Cable Modem User Guide 62 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard cable modem You need to provide the MAC address to your cable service provider MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per secon
8. lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 44 If all lights are off except the Standby light the cable modem is in Standby mode Press the Standby button to reconnect your Internet service If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function Check the coaxial cable at the cable modem and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 95 Windows 98 SE or Windows Me on page 37 or Verifying the IP Address in Windows 2000 or Windows XP on page 38 Call your cable service provider if you need an IP address Check that the USB or Ethernet cable is properly connected to the cable modem and your computer Problems related to unsuccessful Remove the USB driver Follow the instructions in one of USB driver Installation Removing the USB Driver from Windows 98 Second Edition or Windows Me on page 45 e Removing the USB Driver from Windows 2000 on page 47 Removing the USB Driver from Windows XP on page 50 Then perform Running the Motorola USB Driver Removal Utility on page 55 SB5100 Series Cable Modem User Guide 43 M MOTOROLA Introduction Before You Begin Installation amp Configuration Tro
9. provider to access the Internet and other online services To activate your service call your local cable service provider To receive data service you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem You can record it here 00 You should ask your cable service provider the following questions Do you have any special system requirements e When can begin to use my cable modem Arethere any files need to download after am connected Do I need a user name or password to access the Internet or use e mail SB5100 Series Cable Modem User Guide 6 M MOTOROLA Introduction Installation amp Configuration Troubleshooting FAQ Glossary License Computer System Requirements You can use any Web browser such as Microsoft Your SURFboard cable modem is compatible with Microsoft Windows Macintosh and Internet Explorer or Netscape Navigator with UNIX computers your SURFboard cable modem Ethernet Card For Microsoft Windows computers the Installation E idi a ra E You can use the Ethernet connection with any Windows Macintosh Linux or UNIX computer equipped with a 10Base T or 10 100Base T Ethernet card Assistant from the Main Menu on the SURFboard P SLIPP Cable Modem CD ROM Windows 95 UNIX Linux or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before
10. the drivers in a specific location so you can select the driver you want lt Back Cancel SB5100 Series Cable Modem User Guide 12 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search Floppy disk drives T Microsoft Windows Update T Specify a location Back Cancel Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Nest to start the search T Floppy disk drives r gR T Microsoft Windows Update Specify a location Browse cees SB5100 Series Cable Modem User Guide Setting Up a USB Driver in Windows 98 Second Edition continued Be sure CD ROM drive is the only box checked Click Next The message Please wait while Windows searches for a new driver for this device is displayed If your computer successfully locates the driver skip to step 8 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive To load the driver successfully you may need to click Browse to manually select the drive
11. the example at top left is Release Renew displayed sap ys 4 Select your adapter name the Ethernet card or USB device 5 Click Renew The values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC 6 Click OK after the system displays an IP address Ry De CEOE MANN MENAJE DOVE If after performing this procedure your computer cannot access the Internet call your cable service provider for help In Windows 98 Second Edition if IP Autoconfiguration Address is displayed call your service provider SB5100 Series Cable Modem User Guide 37 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 E gt C WINNT System32 cmd exe 2 lei xj CIDUETQUUS EDUIDTER E 5 or Windows XP C gt ipconf ig Windows 28880 IP Configuration To check the IP address Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix surfboard com BAM NER DIDIDIDDIIIII S E 24 1 On the Windows Desktop click Start Default Gateway 206 19 86 161 Ethernet adapter Local firea Connection 2 Select Run The Run window is displayed Media State Cable Disconnected id si 3 Type cmd and click OK A window like the one at upper left is displayed 4 Type ipconfig and press ENTER to display your IP configuration A display like the ZEA windo
12. used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This product is provided with a separate a separate Regulatory Safety Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be e THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS e NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 2005 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change
13. you install the cable modem If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 Second Edition Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD ROM You can upgrade your USB drivers from our Downloads page http oroadband motorola com noflash usb_drivers asp SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC running Microsoft Windows To install and configure your cable modem for a single PC running Microsoft Windows to a SURFboard cable modem we recommend you can use the Installation Assistant using the Installation Assistant application 3 Pp Otherwise to install and configure your cable modem You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem 1 Install the cables as described in one of CD ROM In most cases the Installation Assistant e Cabling and Startup for a Single User on page 9 automatically configures your cable modem Cabling for Multiple Users on page 40 2 If you are using the USB port only go to Setting Up a USB Driver on page 11 Ethernet use
14. A THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3 party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERM
15. Do you want to restart your computer now SB5100 Series Cable Modem User Guide 46 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 Control Panel 1 On your Windows desktop click Start Ele Edt View Favorites Tools Help E Back t3 GQsearch CA Folders Bristory is n 2 Click Settings Add G EES 8 es 3 Click Control Panel to display the Control Panel window y i2 amp dX gr o Accessibility Add Remove Add Remove Administrative Date Time 4 Double click System to display the System Properties window Options Hardware Programs Tools J x 4 amp Display Folder Options Fonts Game Internet Controllers Options amp s y Keyboard Mouse Networkand Phone and Power Options Dial up Co Modem a 96 aa Printers Regional Scanners and Scheduled Sounds and Options Cameras Tasks Multimedia 8 amp Users and Provides system information and changes environment settings Provides system information and changes environment settings gl My Computer 7 SB5100 Series Cable Modem User Guide 47 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued System Pron d xd 5 On the System Properties window click the Hardware tab General
16. INATE this License by destroying the original and all copies of the Software if applicable in whatever form SB5100 Series Cable Modem User Guide 64 You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modif
17. M in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run In the Run window type explorer and click OK SB5100 Series Cable Modem User Guide 55 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility continued Double click My Computer Fie Edit View Favorites Tools Help e a a J a E Back ronan UIE Henri Folders History MovelTen Copyidoi Delete 6 Double click remove or remove exe to run the Remove utility from the SURFboard ELE z es Cable Modem CD ROM Folders x EB My Computer E 3 Floppy A H 6 Local Disk C Double click the Motorola CD icon D in the image File Folder Gen Mie Folder Your Windows Explorer may appear different than in the image on this C Common File Folder english File Folder page There are variations between Windows versions and you can ce usecm D korean File Folder H B ge Faces Ca tredchinese Si configure Windows Explorer as you like Recycle Bin use File Folder 3 autorun inf 1KB Setup Information Launch exe 76KB Application E Launch ini 1KB Configuration Settings netmotem cat 8KB Security Catalog B NetMotCM inf 8KB Setup Information S Net
18. MotCM sys 16KB System file fii remave exe 268 KB Application 4 ds gt 14 object s Disk free space 0 bytes 374 KB gl My Computer A SB5100 Series Cable Modem User Guide 56 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility continued The SURFboard Cable Modem USB Driver Removal window is displayed Be sure the USB cable is disconnected Motorola USB Driver Removal Utility AA 7 Click Remove Driver A progress bar indicates that the driver is being removed Driver Removal Progress Motorola USB Driver Removal Utility ITIITI This utility will remove the LISB driver files and registry entries that are not removed by the Windows Device Manager s uninstall process Be sure to remove the driver using the Windows Device Manager before proceeding The following window displays when the USB driver has been successfully removed Motorola USB Driver Removal Utility x AA Please ensure that your USB device is disconnected before continuing Press Remove Driver below to start the removal process About Cancel Motorola USB Driver Removal Utility The Motorola USB Driver has been removed successfully from your computer Visit our website for the latest information and drivers for your Motorola cable modem http www motorola com broadband Details About SB5100 Series Cable Modem User Guid
19. Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft Windows and Windows Me are registered trademarks and Windows XP is a trademark of Microsoft Corporation Microsoft Windows screen shots are used by permission of Microsoft Corporation Macintosh is a registered trademark of Apple Computer Inc Navigator is a registered trademark of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries Linux is a registered trademark of Linus Torvalds All other product or service names are the property of their respective owners Motorola Inc 2005 SB5100 Series Cable Modem User Guide iv Contents Introduction Top and Front Panel ere ere ere Gausiai T E erana EE oe Rear Panel S n T M 3 2 4718 OCO e are dii e eee M iu Signing Up for Batviem xim
20. Network Identification Hardware User Profiles Advanced 6 Click the Device Manager button to display the Device Manager window r Hardware Wizard The Hardware wizard helps you install uninstall repair uj unplug eject and configure your hardware Device Manager m The Device Manager lists all the hardware devices installed fom on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager r Hardware Profiles Hardware profiles provide a way for you to set up and store za different hardware configurations Hardware Profiles OK Cancel Apply SB5100 Series Cable Modem User Guide 48 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued B Device MANEJA LiB xi 7 Onthe Device Manager window double click Network Adapters TEC SA EA T HEAR HE EST Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed EM MOTOROLA RUQ2PT Uninstall ll Computer on the window near the top H Disk drives Display adapt 5 DNGKRHR DM nied 9 Click the Uninstall icon H Floppy disk controllers 9 Floppy disk drives 1 1 i dieci EN 10 Close the Device Manager window H Keyboards E 2 INR 11 Close the Control Panel window Monitors E3 BI Network adapters 59 EOE For s
21. SB5100 Series Cable Modem User Guide Click your selection there is a complete on page v Introduces your SURFboard cable modem and the controls on the and Lists the items needed to install your SURFboard cable modem and describes and Provides an overview and links for cabling and configuring your SURFboard cable modem including Provides suggestions to fix common problems Provides contact information Provides answers to common questions about the SURFboard cable modem WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE DEVICE CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL Caution Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The User s Authority To Operate The Equipment It is recommended that the customer install an AC surge arrestor in the AC outlet to wh
22. XP continued 5 Ifa classic view similar to at left is displayed click System to display the System Properties window SB5100 Series Cable Modem User Guide 52 M MOTOROLA Introduction Before You Begin System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Drives Signing Device Manager Hardware Profile Hardware profiles provide a way for you to set up and store aw different hardware configurations Hardware Profiles SB5100 Series Cable Modem User Guide Installation amp Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP continued 6 Onthe System Properties window click the Hardware tab License 7 Double click the Device Manager button to display the Device Manager window 53 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Device Manager Eile Action View Help g de x mxa M Computer ww Disk drives Wi Display adapters ib DVD CD ROM drives 3 Floppy disk controllers Jj Floppy disk drives S IDE ATA ATAPI controllers 3 gt Keyboards Mice and other po
23. ally are selected eee 13 Click OK to accept the TCP IP settings tem Joc 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again xi EE When you complete the TCP IP configuration go to Verifying the IP Address in Windows Er Rd 2000 or Windows XP on page 38 iae an P addens adomahcali M C Ung te Molino ONS server ad decior tes SB5100 Series Cable Modem User Guide 29 Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as internet pym shown below continue with step 3 Otherwise skip to step 5 Emet t ne 5 D x Ge I L2 o ue my Q a 4 2 E 2d 3 e P Mi Programs p gt z B 6 d P f Click Network and Internet Connections to display the Network and Internet Connections window SB5100 Series Cable Modem User Guide 30 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued Creep emgan J3 4 On the Network and Internet Connections Pick a task window click Network m Connections to display the LAN or High speed Internet
24. ation amp Configuration Troubleshooting FAQ Glossary License The model number on your cable modem may TO pan d Front Panel be different than in the illustrations and screen images in this guide For added security you can press the Standby button 1 to suspend your Internet connection No data is transmitted or received from the Internet when the Standby light is on All other front panel lights turn off until you press the Standby button again 1 The lights provide information about power communications and errors 2 Key Light Flashing On 3 2 Power Startup diagnostics in progress The cable modem is powered on 3 Receive Scanning for a receive The downstream channel is 4 downstream channel connection connected 4 Send Scanning for a send upstream The upstream channel is connected channel connection 5 Online Scanning for a network The startup process is complete 5 connection 6 6 PC Activity Transmitting or receiving data A device such as a computer or hub is connected to the USB or 7 Ethernet connectors on the back panel 7 Standby This light does not flash Internet service is blocked because the Standby button was pressed If this light is on all other lights are off During normal operation the Power Receive Send and Online lights are on and the PC Activity light flashes when the cable modem is transferring data SB5100 Series Cable Modem User Guide 2 M MOTOROLA Introduction Before You Begin Installation am
25. be different than in the images in this guide the procedure is il the same Remove Properties Primary Network Logon Client for Microsoft Networks e Eile and Print Sharing Description network adapter is a hardware device that physically connects your computer to a network OK Cancel SB5100 Series Cable Modem User Guide 45 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 Second Edition or Windows Me continued Network zjx 3 Click Remove The Network window no longer displays Motorola SURFboard USB Configuration Identification Access Control Cable Modem in the list The following network components are installed 4 Click OK The System Settings Change window is displayed a Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethernet NIC 3C9 Dikip iso 5 Disconnect the USB cable from your PC or cable modem Y NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Etherr YF TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Etheme s 6 Click Yes to restart your computer Li 7 Perform Running the Motorola USB Driver Removal Utility on page 55 Primary Network Logon Client for Microsoft Networks B Eile and Print Sharing Description System Settings Change 3 You must restart your computer before the new settings will take effect
26. cable and RF splitter are available at consumer electronic stores SB5100 Series Cable Modem User Guide 4 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning To avoid damaging your cable activity in the area modem or PC with static electricity To avoid damaging the cable modem with static electricity e Always first connect the coaxial cable to the grounded cable TV wall outlet Before you connect or disconnect the USB or Ethernet cable from your cable modem or PC always touch the coaxial cable connector on the cable modem to release any static charges m 5 To prevent overheating the cable modem do not block the ventilation holes on its sides Do not open the cable modem Refer all service to your cable service provider Always make the wall connection first Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Before you connect or disconnect the USB or Ethernet cable always touch the coaxial cable connector on the cable modem SB5100 Series Cable Modem User Guide 5 M MOTOROLA Introduction Installation amp Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service
27. cales PC Management NIC 3C905C TX 12 Perform Running the Motorola USB Driver Removal Utility on page 55 H I Ports COM LPT El 4 Sound video and game controllers 2 i Although your SURFboard cable modem model number may t Universal Serial Bus controllers N E i be different than in the images in this guide the procedure is the same SB5100 Series Cable Modem User Guide 49 Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies e Seni depending on your Windows XP view options E a na Be mU If a Category view similar to below is displayed click Performance and me Maintenance Otherwise skip to step 5 lee De cS 0 5 ire a Bs D z ok c p Al Programs gt z 2 T EET gj EN o E i SB5100 Series Cable Modem User Guide 50 Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License S On the Performance and Maintenance window click System to display the System oup d ee Properties window Skip to step 6 ares see Mar fo 5 B B S El 3i SB5100 Series Cable Modem User Guide 51 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows
28. d RJ 45 The most common type of connector for Ethernet networks splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks upstream In a cable data network upstream describes the direction of data sent from your computer to the Internet USB Universal Serial Bus is a computer interface for add on devices such as printers scanners and cable modems When you connect your SURFboard cable modem to the USB port Windows 98 Second Edition and later versions automatically recognize the cable modem SB5100 Series Cable Modem User Guide 63 Software License SURFboard Cable Modems Motorola Inc Broadband Communications Sector Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROL
29. d New Hardware Wizard The wizard has finished installing the software for Although your SURFboard cable modem model number may Eg a Cable Modem be different than in the images in this guide the procedure is the same Click Finish to close the wizard Finish _ SB5100 Series Cable Modem User Guide 21 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP The SURFboard cable modem contains all required software You do not need to configure the cable modem but you must be sure that your computer is configured for TCP IP a protocol for communication between computers Perform one of e Configuring TCP IP in Windows 95 Windows 98 SE or Windows Me on page 23 e Configuring TCP IP in Windows 2000 on page 26 e Configuring TCP IP in Windows XP on page 30 Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Windows 95 Windows 98 SE or Windows Me on page 37 Verifying the IP Address in Windows 2000 or Windows XP on page 38 Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer SB5100 Series Cable Modem User Guide 22 M MOTOROLA Introduction Before You Begin Installation amp Configuration
30. d provided with your SURFboard cable modem In the United States and Canada if you need assistance while working with the SURFboard cable modem and related equipment supplied by Motorola If you rent or lease your Contact your cable service provider SURFboard cable modem If you own your SURFboard Call 1 877 466 8646 for technical and warranty support cable modem Support is available 24 hours a day seven days a week For answers to typical questions see Frequently Asked Questions on page 60 For information about Motorola consumer cable products education and support visit broadband motorola com SB5100 Series Cable Modem User Guide 59 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Frequently Asked Questions Here are answers to questions our customers frequently ask Q A gt oO gt Oo PFO What is high speed cable Internet access Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes How fast is a cable modem A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds Can I sti
31. e 37 Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address E I 39 Cabling for Multiple Users E EERTE A S 40 Ethemet ang USB uessnestaeccicie ird cn rb mn tue 40 BINGE RT TRE Ts Troubleshooting C m M 42 Front Panel Lights and Error Conditions iu cc mE EU LE ilu t ILE 44 Removing the USB Driver from Windows 98 Second Edition or Windows Me Bo Ie Removing the USB Driver from Windows 2000 eeeseeeseeeeeeeeeeeenee enne nnmnnn nnn ee 47 Removing the USB Driver from Windows XP n 50 Running the Motorola USB Driver Removal Utility Contact Us n M O Frequently Asked Questions m 60 Glossary HA m 62 Software License Ai 64 SB5100 Series Cable Modem User Guide vi M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Introduction Congratulations you
32. e 57 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility continued You can click Details to display informational messages about the files that were found and deleted similar to the ones shown at left If necessary scroll down to view the entire list Click OK to close the details window USB Driver Removal Details AA E S 8 Click Exit to exit the Motorola USB Driver Removal Utility Path MotUsbDriverlnst is running from is E JS service pack Service Pack 1 Windows XP detected Motorola USB Driver Removal Utility Launched at 15 47 50 Operating System is Microsoft Windows XP Removal Process Started at 15 47 51 Removing Driver sys file Re install the USB driver following one of e Setting Up a USB Driver in Windows 98 Second Edition on page 12 Setting Up a USB Driver in Windows Me on page 20 Setting Up a USB Driver in Windows 2000 on page 16 Setting Up a USB Driver in Windows XP on page 21 If you continue to have problems contact your cable service provider SB5100 Series Cable Modem User Guide 58 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warranty Information car
33. have a new Motorola SURFboard cable modem It provides ier Easier high speed access to the Internet and other online services This cable modem transmits Unlike dial up modems or ISDN you re always on and receives data much faster than traditional dial up or ISDN modems Unlike a dial up always connected For easiest set up use the modem your cable modem is always online Just open your browser and surf Installation Assistant on the SURFboard Cable Modem CD ROM You can use your high speed upgradeable cable modem to connect one or more computers in your home or business to the Internet You can connect Faster e A single computer equipped with a Universal Serial Bus USB port directly to the Your cable modem is up to 100 times faster than a USB port on the SURFboard cable modem dial up modem It lets you enjoy surfing the Web without the long wait Because many network and e Asingle computer equipped with an Ethernet adapter directly to the Ethernet port on other factors can affect performance the actual the SURFboard cable modem speed will vary p y Two computers one to the USB port and one to the Ethernet port Better Up to 63 computers to a single SURFboard cable modem using an Ethernet hub as Your cable modem is made by the company with shown in Cabling for Multiple Users on page 40 over 50 years of cable TV expertise SB5100 Series Cable Modem User Guide 1 M MOTOROLA Introduction Before You Begin Install
34. he instalation click Next What do you want the wizad to do Gesch fer s rutable dives lor my device lreconmended C Display a lit of the known divers foe this device to that l can choote pecie dover E SB5100 Series Cable Modem User Guide 16 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued found New Hardware wizard 4 Be sure CD ROM drives is the only box checked Locate Driver Files Where do you want Windows to search lor driver files Click Next Search lor dives fides box re Polloveng hardware deos o 8510 USE Cable Modem 6 Click Next HEP dads bas Ee leeren es ostia If the Insert Disk window is displayed be sure the SURFboard Cable Modem To Wwe search click New II ie search on ail da ot CO RUM deve ret hy ok CD tne hyo CD ROM is in the CD ROM drive and follow steps 7 to 11 Otherwise you can skip Optional search locations T Floppy dick dires to step 12 Iv CDROM chives pecty a locator Miciosolt Windows Update ae Den ore Drives Files Search Results The wizard has fished searching for driver files for your hardware device The wazard lound a diver bor Ore lolkovang devos 4 SE5100 USE Cable Modem Windows found a driver for this device To install the diver Windows found click Next C 4 9 A netnotcm in SB5100 Series Cable Modem U
35. hes while scanning for the receive downstream channel and changes to solid green when it is connected Send flashes while scanning for the send upstream channel and changes to solid green when it is connected Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued Caution 6 Connect your computer to the cable modem using USB or Ethernet Do not connect both the Ethernet USB Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM N and USB cables to the same drive Connect the USB cable to the USB port on the cable modem Connect the computer other end to the USB port on your computer Then perform Setting Up a USB Driver on page 11 Connect to either Ethernet or USB Ethernet Connect the provided Ethernet cable to the Ethernet connector on the cable modem Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up USB 7 Perform the procedures for Configuring TCP IP on page 22 Computer SURFboard cable modem SB5100 Series Cable Modem User Guide 10 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe se
36. ications of the foregoing shall at all times remain with Motorola and its gid party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its gid party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contracto
37. ich this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in N compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all As applicable product safety requirements of the country of use Installation of this product must be in accordance with national wiring codes To prevent overheating do not block the ventilation holes on the sides of the cable modem Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust SB5100 Series Cable Modem User Guide ii Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment o Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information pm about practices established for your region If collection systems are not available ca
38. ing the Found New When you finish setting up the USB driver you can continue with Configuring TCP IP in taille Windows 2000 on page 26 Motorola SURFboard 5100 USB Cable Modem If you have any difficulties setting up the USB driver perform Removing the USB Driver Windows has finished installing the software for this device from Windows 2000 on page 47 and repeat this procedure To close this wizard click Finish SB5100 Series Cable Modem User Guide 19 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard Windows has found the following new hardware Motorola SURFboard 5100 USB Cable Modem Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next 1 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the window at bottom left is displayed What would you like to do But 2 Click Finish to complete the installation Otherwise be sure the SURFboard Cable Modem CD ROM is correctly i
39. inting devices Monitors Bl Network adapters Bi 3Com Etherlink XL 10 100 PCI For Complete PC Management NIC 3C905C TX B GATEWAY 1 a i s i 2 2 2 Processors Sound video and game controllers System devices Universal Serial Bus controllers SB5100 Series Cable Modem User Guide Removing the USB Driver from Windows XP continued 10 11 12 13 On the Device Manager window double click Network adapters Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top Click the Uninstall icon Close the Device Manager window Close the Control Panel window Perform Running the Motorola USB Driver Removal Utility on page 55 Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same 54 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility you must run the Windows Device Manager by performing one of Removing the USB Driver from Windows 98 Second Edition or Windows Me on page 45 e Removing the USB Driver from Windows 2000 on page 47 e Removing the USB Driver from Windows XP on page 50 To run the Motorola USB Driver Removal Utility 1 Insert the SURFboard Cable Modem CD RO
40. ll Motorola Customer Service for assistance This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help SB5100 Series Cable Modem User Guide iii This device must be installed and
41. ll watch cable TV while using my cable modem Yes your cable TV line can carry the TV signal while you send and receive information on the Internet What are CableLabs Certified DOCSIS and Euro DOCSIS CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your Motorola SURFboard cable modem is DOCSIS or Euro DOCSIS certified SB5100 Series Cable Modem User Guide 60 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Po PFO 2O PFO 2O PFO If have a cable modem can still use my old 28 8 Kbps or 56 Kbps modem Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services I have more than one computer Do need more than one SURFboard cable modem No not if your computers are connected on a network The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 63 PCs to the Internet using a single cable modem Do I need to change my Internet service provider ISP Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information Do I need to subscribe to cable TV to get cable In
42. nserted in your CD ROM drive C Specify the location of the driver Advanced When you finish setting up the USB driver you can continue with Configuring TCP IP in ERES Windows 95 Windows 98 SE or Windows Me on page 23 Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same SB5100 Series Cable Modem User Guide 20 Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Welcome to the Found New iin id Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive iis wizard helps you install software for scenic before you plug in the USB cable A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed a Be sure Install the software automatically is selected What do you want the wizard to do Click Next Windows automatically searches for the correct USB drivers and installs ANRI AEE seria iR them If the installation is successful the window at bottom left is displayed gt Install from a list or specific location Advanced Click Finish to complete the installation Otherwise be sure the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive Click Next to continue Next gt _ Cancel When you finish setting up the USB driver you can continue with d on page 30 Completing the Foun
43. orm Removing the USB Driver from Windows 98 Second Edition or Windows Me on page 45 and repeat this procedure If that does not correct your problem see the Regulatory Safety Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service 15 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive Welcome to the Found New before you plug in the USB cable A few seconds after you complete the USB Hardware Wizard connection the Found New Hardware window is displayed This wizard helps you install a device driver for a hardware device Found New Hardware Wizard 1 Click Next 2 Besure Search for a suitable driver for my device is selected 3 Click Next To continue cick Next Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same iare Device Drivers T iz a software program that enables a hardware devien ta work with ty ptem 3 This wizard will Complete the installation fox thes device 2 Motorola SUPFboaed 5100 USB Cable Modem A device deve is a solare progam thal makes a hardeare device work Windows need diteer files fer your new device To neste diver files and complete t
44. p Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle Key Item 1 ETHERNET 2 USB E CABLE 1 4 412VDC 31avo SB5100 Series Cable Modem User Guide Description The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector The USB port provides a connection to USB equipped computers The CABLE port provides a connection to the coaxial cable coax outlet This connector provides power to the cable modem M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation check that you received the following items with your SURFboard cable modem Item Description Power adapter Connects the SURFboard cable modem to a power w adapter to connect to the AC electrical outlet Connects to the Ethernet port 10 100Base T Ethernet cable USB cable ER Connects to the USB port SURFboard Cable T Contains the User Guide and USB drivers D CH Modem CD ROM O You will need 75 ohm coaxial cable with F type connectors to connect your cable modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the cable modem The coaxial
45. puter cannot access the Internet call your cable service provider for help SB5100 Series Cable Modem User Guide 39 M MOTOROLA Introduction Before You Begin Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet hub or switch Ethernet cable SB5100 Series Cable Modem User Guide Ethernet crossover cable Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 63 computers Not all service providers support multiple user service For information about multiple user service contact your cable service provider Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem as shown at top left Caution N Do not connect both the Ethernet and USB cables to the same computer You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown at bottom left You cannot connect more than one computer to the cable modem through the USB port 40 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License
46. r file from the CD ROM For the SB5100 or SB5101 select the NetMotCM sys file Or For the SB5120 select the SB5120 inf file Click Next 13 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Add New Hardware Wizard Windows has found an updated driver for this device and also some other drivers that should work with this device C One of the other drivers zam cmos Add New Hardware Wizard Windows driver file search for the device Motorola SURFboard 5100 USB Cable Modem Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver m D NETMOTCM INF 3 Cancel J SB5100 Series Cable Modem User Guide Setting Up a USB Driver in Windows 98 Second Edition continued Select The updated driver and click Next If this window is not displayed verify that the SURFboard Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 Second Edition or Windows Me on page 45 Then repeat this procedure After the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM drive type your CD ROM drive etter
47. r manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 SB5100 Series Cable Modem User Guide 65 Visit our website at www motorola com Q MOTOROLA 521968 001 2 05 MGBI
48. ropriate IP settings 12 Click OK to close the Local Area Connection Properties window Gi i When you complete the TCP IP configuration go to Verifying the IP Address in Windows Use the following IP address 2000 or Windows XP on page 38 Obtain DNS server address automatically Use the following DNS server addresses SB5100 Series Cable Modem User Guide 35 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address Perform the appropriate procedure for your Windows version e Verifying the IP Address in Windows 95 Windows 98 SE or Windows Me on page 37 Verifying the IP Address in Windows 2000 or Windows XP on page 38 For a Macintosh or UNIX system refer to your user guide SB5100 Series Cable Modem User Guide 36 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 95 cnm MISES Windows 98 SE or Windows Me r Ethemet Adapter Information PCI Bus Master Adapter To check the IP address Adapter Address OUSCESEZESES 1 Onthe Windows Desktop click Start IP Address 206 19 86 132 SubnetMask 255 255 255 224 2 Select Run The Run window is displayed Default Gateway 206 19 86 129 3 Type winipcfg exe and click OK A window similar to
49. rs can skip this step 3 Configure TCP IP and verify the IP address for your computer following one of e Configuring TCP IP on page 22 Your Macintosh or UNIX user manual SB5100 Series Cable Modem User Guide 8 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications To cable 4 outlet step 2 8 S D To electrical e outlet step 4 SURFboard cable modem Always connect coaxial cable to the wall outlet first SB5100 Series Cable Modem User Guide 1 Be sure your computer is on and the cable modem is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the other end of the coaxial cable to the CABLE connector on the cable modem Hand tighten the connectors to avoid damaging them 3 Insert the SURFboard Cable Modem CD ROM into your CD ROM drive Plug the power cord into the 12VDC connector on the cable modem and the electrical outlet This turns the SURFboard cable modem on You do not need to unplug it when not in use 5 Check that the lights on the cable modem front cycle through this sequence Power flashes during the self test and changes to solid green when the self test is successfully complete Receive flas
50. ser Guide 17 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued On the Insert Disk window click OK The Files Needed window is displayed For the SB5100 or SB5101 if necessary select your CD ROM drive in the Copy Please insert the Compact Disc labeled USBCM into amp your CD ROM drive D and then click OK files from list You can also click OK if you want files to be copied Cancel from an alternate location such as a floppy disk or or network server For the SB5120 be sure that the SB5120 CD ROM is in the CD ROM drive 9 For the SB5100 or SB5101 Click Browse or For the SB5120 if necessary select your CD ROM drive in the Copy files from list and skip to step 11 x Some files on USBCM are needed 10 For the SB5100 or SB5101 double click the NetMotCM sys file in the CD ROM root Cancel directory The Files Needed window is displayed Insert USBCM into the drive selected below and then eie 11 Click OK The Found New Hardware Wizard window is displayed Copy files from vi Browse SB5100 Series Cable Modem User Guide 18 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued 12 Click Finish to complete the installation Found New Hardware Wizard Complet
51. t 3 Qisesxh DyFokiers C etory Address ah Network and Chal up Connections ow Motorola Surf amp card USB Cable Modem 584100 SB5100 Series Cable Modem User Guide 26 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued anal 5 Click Properties Information similar to the lower window is displayed ater 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can oa ERS skip to step 10 m If Internet Protocol TCP IP is not in the list click Install The Select Network ton sm Receved A N e Component Type window is displayed Continue with step 7 Properties Dasi Cove azi General Connect une m Motorcla SutBoard USB Cable Modem SE5100 Config Components checked n used by Ihe connector v B cers tor V B Fie end P Io Netware Sherry for Mascon Netw Instal Uninstall Properties Descrphon Traramission Control Protoccl intemet Protocol The default wide arta retwo protocol that provider c oki across wimeconrmetins rtu T Show cor n basib when connected Cose SB5100 Series Cable Modem User Guide 27 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued Select Network Component Type Ad xl 7 Click
52. ternet access No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own cable modem Check with your local cable company for specific information What type of technical support is available For questions about your Internet service connection or cable modem contact your cable service provider What do I do if my SURFboard cable modem stops working Troubleshooting on page 42 provides tips to diagnose problems and simple solutions If you continue to have problems contact your cable service provider or Motorola as described in Contact Us on page 59 SB5100 Series Cable Modem User Guide 61 M MOTOROLA Introduction Glossary coaxial cable coax DOCSIS download downstream Ethernet expansion slot F type connector IP address Before You Begin Installation amp Configuration Troubleshooting FAQ License A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems and supporting equipment To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS cable modem downloads its configuration
53. the type of network component you want to install Add 8 Cancel 9 Protocol is a language a computer uses Computers must use the same protocol to communicate x a Click the Network Protocol that you want to install then click OK If you have an installation disk for this component click Have Disk Network Protocol AppleT alk Protocol DLC Protocol Intemet Protocol TCP IP NetBEUI Protocol Network Monitor Driver NWLink IPX SPX NetBIOS Compatible Transport Protocol Have Disk Cancel SB5100 Series Cable Modem User Guide Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window Click OK The Local Area Connection number Properties window is re displayed 28 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued aix 10 On the Local Area Connection number Properties window be sure the box next to UT Internet Protocol TCP IP is checked n Matorsa Sall ord USB Cathe Mosen SESIO 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left 12 Be sure Obtain IP address automatically and Obtain DNS server address a automatic
54. tinued s A 8 Onthe Local Area Connection Properties window be sure Internet Protocol TCP IP Local Area Connection Properties is checked If it is not checked check it General Authentication Advanced 9 Select Internet Protocol TCP IP and click Properties to display the Internet C t using MM Protocol TCP IP Properties window B 3Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items v El Client for Microsoft Networks File and Printer Sharing for Microsoft Networks dal aos Packet Scheduler Internet Protocol TCP IP Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected SB5100 Series Cable Modem User Guide 34 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 10 On the Internet Protocol TCP IP Properties window verify that the settings are Internet Protocol TCP IP Properties correct as shown at left General Alternate Configuration j j 11 Click OK to close the TCP IP Properties window You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the app
55. tting up a USB driver Perform the appropriate procedure for your Windows version Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive before you plug in the USB cable e Setting Up a USB Driver in Windows 98 Second Edition on page 12 Setting Up a USB Driver in Windows 2000 on page 16 e Setting Up a USB Driver in Windows Me on page 20 Setting Up a USB Driver in Windows XP on page 21 When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only SB5100 Series Cable Modem User Guide 11 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Second Edition Add Now Harare WEAN Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive Threnadeeschet io ron diem lor before you plug in the USB cable This CD contains the USB drivers and must be USE Genes Deve inserted and read by the PC before you connect the cable modem to the PC Aghiertinibag hemes A few seconds after you complete the USB connection the Add New Hardware Wizard peers window is displayed 1 Click Next 2 Besure Search for the best driver for your device is selected c 3 Click Next C Display a list of all
56. ubleshooting FAQ Glossary Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Receive The receive channel cannot be acquired The receive channel is lost Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registration is lost Power The cable modem is not properly plugged into The cable modem is unplugged or is in standby the power outlet mode Press the Standby button For more information about the lights see Top and Front Panel on page 2 SB5100 Series Cable Modem User Guide License 44 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 Second Edition or Windows Me 1 On your Windows Desktop right click the Network Neighborhood icon for Network HES Windows 98 Second Edition or My Network Places for Windows Me and then Configuration Identification Access Cont select Properties The Network window is displayed The following network components are installed 2 Click the Motorola SURFboard USB Cable Modem 881 Client for Microsoft Networks 2 3Com Fast EtherLink XL 10 100Mb TX Ethernet Adapter Dial Up Adapter Although your SURFboard cable modem model number may P Motorola SURFboard 5100 USB Cable Modem Y TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Etheme 7
57. w at upper left indicates a normal configuration Microsoft Windows 2000 Version 5 00 2195 a Bbodsddb d c EKORO EE COFRE A If an Autoconfiguration IP Address is displayed as in the window at bottom left there Rape is an incorrect connection between your PC and the cable modem or there are cable indous 2888 IP Configuration Ethernet adapter Local Area Connection 2 network problems Check Connection specific DNS Suffix Subnet Magi sion IP Adrese s s T Ep case ca 8 Your cable connections Default Gateway E pe B Whether you can see cable TV channels on your television After verifying your cable connections and proper cable TV operation you can renew your IP address SB5100 Series Cable Modem User Guide 38 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address md rU ES KeS Copyright 1985 2008 Microsoft Corp gt F To renew your IP address C gt ipconfig renew e liuidcus 2000 TR cont igubation 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Ethernet adapter Local Area Connection 2 at left Internet access should be available Connection specific DNS Suffix sunt beard con WESS 2 2 ee c rc rc nr n H Subnet Mask co 5 2 95 00 028 268 2058 200 224 2 Type exit and press ENTER to return to Windows perm fel If after performing this procedure your com
58. window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP configuration go to Verifying the IP Address in Windows 95 Windows 98 SE or Windows Me on page 37 IV Detect connection to network media SB5100 Series Cable Modem User Guide 25 M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 Bs Control Panai igixi 1 On the Windows Desktop click Start ie Ei Yew Favodes oos nep EI et Tries QUIM G KA dee 2 Select Settings and then Control Panel from the pop up menus Sh aa amp a 8 gy Double click the Network and Dial up Connections icon on the Control Panel ARMS e p vinti i arx S CNW Dste hime Depley Sias window w g p hen 3 Ld kevbosd In the steps that follow a connection number such as 1 2 or 3 is a reference D E m B displayed on PCs with multiple network interfaces PCs having only one network E a e a 9 cereal Seenid sS interface may display only the label Local Area Connection g amp 4 On the Network and Dial up Connections window double click Local Area idi Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed Connects to other computers retweeks and the Internet PI Network and Dial up Connections Le ipi xj Fle Edt Wow Favorites Tools Advanced Help Bak g

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