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HP ProLiant BL490c G7 Server Blade User Guide

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2. 14 Installing interconnect modules lt i jscsscacasaonyivaises wiasosaaeylaiseancasennaisade tSt tSt woah host yacscamenagiaulaveatacaannbenelenisacnss 14 Interconnect bay numbering and device 15 Connecting to the LEM IS Reti rinse shure em i aM 16 Installing eh server blades iesene deep ei i iere comi i sh pest bie ces 17 Completing Tie CORNISH ofc ieioni oras u e ie pe esum RUE M Reds EI NR lie ond ea E usen ico Eaei ie quas 18 Finidwere opiions Iason cca acca Ron 19 I AD H Y 19 date Ne anra e Pe ua EP HE ERE 19 Memory OPTIONS c 20 Memory subsystem architecture entere eene een 21 Singles dual and quad rank DIMMs teb ios ine yR ORRO M Fen ETR ISP P DU dea pun Ede qe tulo ESI OR 21 DIMM identifications nannies A NS D E INNEN MM 21 Memory coniguraligits 22 General DIMM slot population guidelines irt bot ERRARE Pup 24 hou cM 27 isie lelmeib ue
3. E E 75 Canadian notice Avis Canadien e enne een ene nnne ene n nenne renis e ees n nennen nnne 76 European Union regulatory FU URN UK Ute DON alie 76 Disposal of waste equipment by users in private households in the European 77 JAPANESE Notice verse 2 wands O M 77 PN IH M 77 78 Chinese Notite ee MITT TT 78 laser omplianee 2 2 1 ise eve ett c dana ue ttum po e RE tud eeu eo ea ek 78 Battery replacement notice eee eene rennen en either eene 78 Taiwan batt ry recycling Notice ssis s adero iiis sorta verni qd dia RODA Eod CU cim bt Dada enna 79 Acoustics statement for Germany Gerd uschemission ccccccccessessccesceneceesccseeeeesceeeeeseeeceeeccssaeesecssseeeeeeaas 79 E reret trey Sreteray ere teray ere rene ite te rreenyemrrenrccerT errr eeetc erry EG MD DEA cers HUM 80 Preventing electrostatic 80 Grounding methods to prevent electrostatic discharge 80 Deci BB La sien cheat cnancsblach E Eai 81 Environmental specifications 81 Server blade specifications c
4. 28 Mezzanine card option eene eene nen nnne rne eere nenne nn een ne ener nene nenne nennen 33 HP Trusted Platform Module option eene nnne ener nennen nennen nens 34 Installing the Trusted Platform Module board DIR PERLE 35 Retaining the recovery key password POM AN PU Hn ME 36 Enabling the Trusted d tie NER RENE EDEN TR ERR ae 37 DP do e NEM MEIN E AINSI RUNE 38 Harddrive Gab renesse deve nen b DUM ze tO PRI IAN E 38 Using the HP c Class Blade SUV Coble CE 38 Connecting locally to a server blade with video and USB devices 38 Accessing a server blade with local 39 Accessing server blade with local media ag Sofware and wM T HO 41 Server blade deployment tools sssssssssssssseeeeee eene nemen nennen 41 HP BladeSystem c Class Advanced management pev Urea curb NT E 41 Network based PXE 41 Deployment Sio ipa emos ai aute epu AM opUN UAM EDU CDU RUM Mc DEP P Maan LM SUI
5. e Redundancy failure e System overtemperature condition Management agents or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Integrated Management Log on page 55 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htip www hp com support Event list error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 6 System Management Homepage https localhost 238 1 Power on problems flowchart Server blade power on problems flowchart on page 64 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 82 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Troubleshooting 71 Start server fault in
6. www hp com go foundation Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website htto www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Software and configuration utilities 57 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on Proliant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_ TSG en French http www hp com support Proliant TSG fr Italian http www hp com support ProLiant TSG it Spanish http www hp com support Proliant TSG sp German http www hp com support ProLiant TSG Dutch http www hp com support Proliant TSG nl Japanese http www hp com su
7. 5 and 6 of system maintenance switch to off 9 Repeat steps 5 and 6 If both the current and backup versions of the ROM are corrupt return the system board for a service replacement To switch to the backup ROM when the System ROM is not corrupt use RBSU Component identification 9 HP c Class Blade SUV Cable MEUS server blade front panel 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 10 Operations Power up the server blade The HP BladeSystem Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade e Usea virtual power button selection through 3 Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the HP BladeSystem Onboard Administrator see the enclosure setup and installation guide on the HP website hitp www hp com support For more information about iLO 3 see iLO 3 technology on page 52 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the HP BladeSystem Onboard Administrator configura
8. Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory compliance notices 76 Disposal of waste equipment by users in private households in the European Union disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and
9. Install the hard drive 6 Connect and route the cables 7 Install the access panel on page 13 8 Install the server blade Installing a server blade on page 17 Memory options 2 IMPORTANT This server blade does not support mixing RDIMMs UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server blade can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server blade must be the same type The server blade supports the following DIMM speeds Hardware options installation 20 e Single and dual rank PC3 10600 DDR 1333 DIMMs operating 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 24 Memory subsystem architecture The memory subsystem in this server blade is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table This multi channel architecture provides enhanced performance in Advan
10. 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model found the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 75 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Voltage Directive 2006 95 EC e Directive 2004 108 EC e Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP
11. 78 battery replacement notice 73 78 beep codes 72 BIOS Basic Input Output System 49 52 BIOS Serial Console 49 BIOS upgrade 52 blade blank 17 boot diskette 46 boot options 49 BSMI notice 77 buttons 6 C cables 38 61 75 cables troubleshooting 61 cabling 38 cabling hard drive 38 Canadian notice 76 Care Pack 57 CD ROM deployment 44 Change Control 57 change control and proactive notification 57 Chinese notice 78 components 6 7 59 80 components front panel 6 components identification 6 7 configuration of system 18 41 47 configuration parameters 46 configuration tools 47 configuration network 41 configuring AMP modes 49 50 configuring memory 49 50 connecting to the network 16 connection problems 61 connectors 6 8 contacting HP 82 creating a disk image 45 46 CSR customer self repair 82 D Declaration of Conformity 75 default settings 23 deployment infrastructure 42 deployment methods 41 43 deployment overview 42 device mapping 15 DHCP server 41 diagnosing problems 58 63 diagnostic tools 51 52 54 diagnostics utility 54 DIMM identification 21 DIMM installation guidelines 24 DIMM population guidelines 24 DIMM slots 24 DIMMs 7 20 21 27 49 DIMMs installation 27 disposal battery 77 78 documentation 46 drivers 41 56 electrostatic discharge 80 enabling the Trusted Platform Module 37 enabling Trusted Platform Module TPM 37 enclosure installing 14 Erase Uti
12. Battery replacement 73 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructi
13. a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 RAID 5 To change any default settings and override the auto configuration process press the key when prompted Software and configuration utilities 48 For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http
14. before removing replacing reseating or modifying system components Troubleshooting 72 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 1 1 Remove the server blade on page 12 Remove the access panel on page 13 2 3 4 Identify the battery location System board components on page 7 5 Remove the battery 27 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider
15. by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key 9 Press the Esc key to close the 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server blade automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server Software and configuration utilities 51 ASR increases server availability by restarting the server within a specified time after system hang shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to Online Flash Components for Windows and Linux operating systems are available for updating the
16. configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 54 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 56 Software and configuration utilities 54 NOTE The current version of SmartStart provides the memory spare numbers for the server blade To download the latest version see the HP website hitp www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute gran
17. configuration changed Service software ang still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 7 Does Break server Does 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 64 e health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e loose or faulty power e Power source problem e Power on circuit problem e Improperly seated component or interlock probl
18. errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy Troubleshoot Diagnostics run problem found without errors by Diagnostics 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted System disk or OS ROM controller and cable Does Break server down to minimum configuration condition still exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic exist server spare parts 9 Go to General Diagnosis See the server blade OS boot problems flowchart on page 68 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 70 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed
19. or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation on the Documentation CD or the HP website www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website www hp com su Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 82 Maintenance and service guides for p Class server blades located Troubleshooting 63 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added it the E for Download the latest ME
20. pee a UC utro a 61 Star diagnosis NN T OT 62 Genel diaghasis sce x ioo pdt egere fis abono uv ROS 63 Server blade power on problems flowchart sssssssssseseeeen ene 64 POST problems e E A OH MR TM 66 OS boot problems actes eee esent DET osea E eU dea a e ER aa ea oca d 68 Server fault indications flowchart a corii d eiqpeba e BR DE OP ROMERO SCR bU M ARRA DUM UAM BRUNO OUR UP INIRE 70 POST error m ssages a d been CodBs t ea taeda quss de ea 72 Bore ORESME EUREN ERE aM REM MM EM eS ae See eS 73 comp BER BE uicti ipni quib ta emt b 74 Regulatory compliance identification numbers eee ee emen eene 74 Federal Communications Commission tlofice iens rese eae iu reet PN SEE a Ce tao NE EY NUR ead 74 uer ndi CUT P 74 Class A equipment 5 soir eoe ie Cei e ette eedem detener icu S EER ote tees eU Paetus 74 Class 74 Declaration of conformity for products marked with the FCC logo United States 75 Modifications sscan a P CE e ENE Gris tel IS A EEEE ae EEE Mu ENO a fiee 75 E o E T E T A
21. release button 4 Slide the access panel towards the rear of the server blade and then lift to remove the panel Install the access panel 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place Operations 13 Setup Overview To install a server blade complete the following steps 1 Install and configure an HP BladeSystem c Class enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade Complete server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e Business Support Center website http www hp com support Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect m
22. whether you can replace the part For specific information about customer replaceable parts refer to the maintenance and service guide on the HP website http www hp com support Technical support 83 Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol HP SIM HP Systems Insight Manager iLO 3 Integrated Lights Out 3 IML Integrated Management Log ISEE Instant Support Enterprise Edition NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays POST Power On Self Test Acronyms and abbreviations 84 PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM Based Setup Utility SUV serial USB video Trivial File Transfer Protocol UID unit identification USB universal serial bus VCA Version Control Agent WIM Wired for Management Acronyms and abbreviations 85 Index A access panel 13 accessing a server blade with local KVM 39 acoustics statement for Germany 79 ACU Array Configuration Utility 50 additional information 58 Advanced ECC memory 23 24 49 Array Configuration Utility ACU 50 ASR Automatic Server Recovery 51 auto configuration process 48 Automatic Server Recovery ASR 51 Basic Input Output System BIOS 49 52 batteries replacing 73 78 battery 73
23. 4 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas
24. 43 Configuration aoc beste id sagt ness E t out e ua ode tal uH tes i Men Mti e UE 47 SmanStart SOM ING ial aed tates ees error raa 47 HE RO Based Setups DHL ada ARR ia ER RENE MA 47 Array Configuration Utili esscr 50 Option ROM Configuration for Arrays 50 Re entering the server serial number and product ID 51 Management eo O E 51 Automatic Server REEERE 51 RONPaqulili cs deesset eoe 52 Gs mec C 52 Jor drter n 53 Redundant ROM support isse nenne nen nennen eher nennen nr nennen nennen eren nene ens 53 USB support and functionality eissssssssssseeee nennen enne nennen rennen 53 50 50 ep eU EM eR 54 Diagnostic OOS qoc tua vts n Eoi lesu e tipi iuri idees mE 54 ht Diagnostics var E ERR PR DER a NM NM Eu nn 54 HP Insight Diagnostics survey functionality ee bes rl eer meee 54 Integrated Management Log uer e eO PREIS HO ROREM edis p pM E PIN Nd E EHE 55 Remote support and analy
25. 54 internal USB connector 8 internal USB functionality 54 J Japanese notice 77 K Korean notices 78 L laser devices 78 LED health 6 LED internal health 6 LED power button 6 LED system power 6 LED UID 6 LEDs 6 LEDs front panel 6 LEDs 6 LEDs troubleshooting 58 LEDs unit identification UID 6 8 Lights Out network based deployment 41 43 local accessing a server blade with 39 local media devices accessing 39 lockstep memory 23 26 50 loose connections 61 M maintenance guidelines 56 management tools 41 51 memory 20 21 49 50 memory configurations 22 memory subsystem architecture 21 memory Advanced ECC 49 memory configuration requirements 22 26 memory configuring 22 23 50 memory lockstep 23 26 50 memory mirrored 23 25 50 mezzanine card 33 mezzanine connectors 8 mirrored memory 23 25 49 50 multiprocessor Advanced ECC population order 24 multi processor Lockstep population order 26 Index 87 multi processor Mirrored Memory population order 25 N network connections 16 networl based PXE deployment 41 O operating system version support 56 operating systems 56 operating systems supported 56 operations 11 Option ROM Configuration for Arrays ORCA 50 options installation 14 19 ORCA Option ROM Configuration for Arrays 50 OS boot problems flowchart 68 P passwords 36 phone numbers 82 population guidelines Advanced ECC 24 pop
26. 7 Mezzanine connector definitions Shodeteatanadanaveannetaatapetananndees 8 System maintenance SWitCh cccccccccssseccessssececcssneeecesseeeeesseseeeecseeeeeesseseeeesseseeeeessseeeesssseeeesentegeeeenas 8 System maintenance switch procedures nnns 8 HP c Class Blade SUV Cable sssssen e e em menn nnn tkn eent reenn rsen rese e rre ree rers eerie 10 Sog 1 Ei Ne A 11 Power up server en eene nenne eene enne nennen nennen een nene 11 Power down the server OR ERES RS ONT PUN MEUM RN ME 11 Remove the server Bildes cost dte ber feb n Vence tian D omnes Qd 12 Remove the access Panel ccccccscccccssscecesseseecesseseeeecsseeecessneeeeesseseeeeceeseeeeessseeeesenseceecseseeeessnseeeesenseeeeees 13 Install the access panel ssssssssseee eene eene nennen herren eren nee rrr ese rennen eren 13 D me CC 14 e M 14 Installing an HP BladeSystem c Class enclosure ssssssee eem eren 14 Installing server blade options
27. B drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure dota External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 38 For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system
28. D wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date Troubleshooting 60 recommends you have access to the server documentation for server specific information o recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be s
29. HP ProLiant BL490c G7 Server Blade User Guide Number 613023 001 August 2010 First Edition Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Inc Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents Loma PRECOR a EUR Jesh AAA PA EA UM RR 6 Front panel components eee nennt rennen reet rere eee rne nennen 6 FROME Cel LE RARE 6 System board COMPONENTS ccsescccessesseeeesenseeeesceseeeesseseeeeessneeeeeesseeeeesseeeeescsseeeesesaseeeessseeeesenseeeeseeeaeeeeeas
30. Hardware options installation 24 Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 24 e Always install DIMMs in channels 1 and 2 for each installed processor e not install DIMMs in channel 3 for any processor e DIMMs installed on channel 1 and channel 2 of an installed processor must be identical e n multi processor configurations each processor must have a valid Mirrored Memory configuration e n multi processor configurations each processor may have different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e o First A and B o Next D and E o Last and H o not populate slots C e UDIMM o First A and B o Last D and E o not populate slots or l After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 49 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last and H o Do not populate slots C e UDIMM o First A and B o Last D
31. M safely with redundant ROM support The server blade has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Software and configuration utilities 53 Internal USB functionality An internal USB connector is available for use with security key devices and US
32. No activity System power LED Green On Amber Standby auxiliary power available Off System board components Jud d ltem Description Oo O DIMM slots DO eee COE 1 E 7777 Component identification 7 tem Description Mezzanine connector 2 or Type 1 The symbols 99 correspond to the symbols located on the interconnect bays For more information see the HP Proliant BL490c G7 Server Blade Installation Instructions that ship with the server blade Mezzanine connector definitions PCle x8 Type mezzanine card only PCle x8 Type or Il mezzanine card System maintenance switch Configuration lock Off To access redundant ROM set S1 S5 and S to ON System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures e Clear the system configuration Clearing the system configuration on page 8 e Access the redundant ROM Accessing the redundant ROM on page 9 To complete these procedures you must change physical settings on the system maintenance switch Clearing the system configuration RBSU can be used to restore the factory default configuration For more information see HP ROM Based Setup Utility on page 47 If the system is unable to boot into RBSU use the following steps to clear the system configuration 1 Power down the
33. TPM requires accessing the ROM Based Setup Utility RBSU ROM Based Setup Utility on page 47 For more information about RBSU see the HP website hitp www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key p
34. Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 38 Insert the boot CD into the USB CD ROM drive Reboot the server blade After the server blade boots follow the normal installation procedure for an OS Diskette image deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft amp Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 42 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment e virtual floppy on page 46 e PXE deployment on page 43 Software and configuration utilities 45 Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version o
35. al devices use a USB hub Z CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment Connect the SUV cable to the server blade Connect the video connector to a monitor Connect a USB mouse to one USB connector pom Connect USB keyboard to the second USB connector hem Dep oo Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections 1 Connect the SUV cable to the server blade Cabling 39 Connect the video connector to a monitor Connect a USB hub to one USB connector Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette tem Dern Cabling 40 Software and configuration utilities Server blade deployment tools HP BladeSystem c Class Advanced management 3 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to othe
36. al factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment infrastructure iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware e Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium IIl or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows XP OS Microsoft Internet Explorer 5 5 or above with 128 bit encryption Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1 02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the Java website hitp java sun com products archive index html e DHCP server IP address assignment o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium I
37. also provides web based status for the HP BladeSystem configuration For detailed information about iLO 3 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com servers lights out Network based PXE deployment is a component of the Intel specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Software and configuration utilities 41 Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on sever
38. and E o not populate slots H or l After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 49 Hardware options installation 25 Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 24 e Always install DIMMs in channels 1 and 2 for each installed processor e not install DIMMs in channel 3 for any processor e DIMM configuration on channel 1 and channel 2 of a processor must be identical e n multi processor configurations each processor must have a valid Lockstep Memory configuration e n multi processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e o First A and B o Next D and E o Last G and H o not populate slots C e UDIMM o First A and B o Last Dand E not populate slots H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 50 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processo
39. assword The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board Bp N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server blade on page 1 1 Remove the server blade on page 12 Place the server blade on a flat level work surface Remove the access panel on page 13 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 35 5 Install the TPM board Press down on the connector to seat the board System board components on page 7 6 Install the TPM security rivet by pressing the rivet firmly into the system board le cde 7 Install the access panel on page 13 8 Install the server blade Installing a server blade on page 17 9 Power up the server blade on page 1 1 Retaining the recovery key
40. ation but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software for free go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Software and configuration utilities 55 Keeping the system current Drivers 27 IMPORTANT Always perform a backup before installing or updating device drivers The server blade includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 47 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server blade supports To verify that your server blade is using the latest supported version see the HP website http www hp com support For
41. auses the server to halt during BIOS initialization Hardware options installation 21 The memory subsystem may be populated with either RDIMMs UDIMMs but mixing the two types is not supported To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3 10600R 9 08 TEM Tem Derim 0 2 Rank Single rank 2R Dual rank AR Quad rank 3 Data width x4 Abit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server blade availability the server blade supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 error correction This mode is the default option for this server blade e Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel lockstep provides enhanced protection while making all installed memory available to the operating system The server blade can continue to function if a single or multi bit memory failure within a single DRAM device occurs Hardware options installa
42. ccccccceseseecesseseecesseneeeecseneeeeesseseeeeeseeeeeesseeeeessseeeeseeseeeeseesaseeessnseeeesenseeeeses 81 bug e m NR 82 Before you Contact HP RRRRRRRRRRREMMEMMMEMMMMMMMMMMMMMMMM 82 HP contact Voli MEM DIM ME MOM MM NN IE DINI tnt me M 82 Customer self repair ssis iiser seeren ssena sE ee eo ee AT aN E EA EE ESEE EEEE EEEE E E E E ERT 82 Acronyms and PEIN 84 Component identification Front panel components Serial label pull tab Release button Power On Standby button Server blade release lever Den 1 UID LED Blue Identified Blue flashing Active remote management Off No active remote management Component identification 6 Dem 2 Internal health LED Hard drive activity LED Green lt Normal Flashing Booting Amber Degraded condition Red Critical condition Green Network linked Green flashing Network activity Off No link or activity Green Network linked Green flashing Network activity Off No link or activity Green Activity Off
43. ced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server blade supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server blade memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification 27 IMPORTANT This server blade does not support mixing RDIMMs and UDIMMs Attempting to mix these two types c
44. d on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer self repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program Technical support 82 An HP support specialist will diagnose and assess whether replacement is required to address a system problem The specialist will also determine
45. d options 19 service notifications 61 setting up a network 41 single processor Advanced ECC population order 24 single processor Lockstep population order 26 single processor Mirrored Memory population order 25 Smart Update Firmware DVD 56 57 Smart Update Manager 56 57 SmartStart autorun menu 47 SmartStart Scripting Toolkit 47 SmartStart overview 47 software components 41 specifications 81 start diagnosis flowchart 62 static electricity 80 support 55 82 support packs 47 supported operating systems 56 supported servers 58 Index 88 supported targets 58 switches interconnect 14 symbols on equipment 59 symptom information 60 system board battery 78 system board components 7 8 9 system configuration settings 8 47 System Erase Utility 53 system maintenance switch 7 8 system keeping current 56 T Taiwan battery recycling notice 79 technical support 82 telephone numbers 82 TPM Trusted Platform Module 34 37 troubleshooting 58 61 troubleshooting flowcharts 61 troubleshooting resources 58 troubleshooting firmware upgrade utility 58 Trusted Platform Module TPM 34 35 36 37 U UDIMM configuration 23 updating the system ROM 53 updating FCA device driver 46 USB CD ROM drive 45 USB connectors 7 10 USB devices 38 45 USB support 53 utilities 41 utilities deployment 47 V video connector cabling 10 virtual CD DVD ROM 45 virtual floppy 46 W warnings 59 Index 89
46. dications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem 4 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server 2 Obtain failure information from IML entry if available Check the Insight Display Onboard Administrator error message and perform the suggested action Is there Sufficient information to identify failing component Yes Is the LED 7 Solid or Replace or reseat component flashing identified as failed or about to fail Flashing A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support A WARNING avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation
47. e Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Software and configuration utilities 52 Erase Utility AN CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server blade with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 47 Redundant ROM support The server blade enables you to upgrade or configure the RO
48. e HP website http h18000 www 1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory Install the required DIMMs Installing DIMMs on page 27 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support SS de Nop Press the Enter key Software and configuration utilities 49 7 Press the Esc key to exit the current menu or press the F10 key to RBSU For more information on mirrored memory see the white paper on the HP website http h 18000 www 1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory 1 Install the required DIMMs Installing DIMMs on page 27 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key a aoe d Press the Esc key to exit the current menu or press the key to RBSU For more information on Lockstep memory see the white paper on the HP website http h 18000 www 1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or
49. ecently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 54 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server Power down the server blade on page 1 1 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ES
50. em e Faulty internal component Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com servers ights out Troubleshooting 65 Yes server blade automatically color is the server blade power LED Is the Automatically PowerOn sever choice selected in iLO 1 Is the server blade health LED on Wait 45 seconds Does dition still i 3 M i Change the setting in iLO Check the Insight Display Onboard Does Administrator error condition still message and perform exist the suggested ation 2 Replace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Call HP Service Provider POST problems flowchart Symptoms Reseat the server blade e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Fault KVM device e Faulty video device Troubleshooting 66 Server blade power on problems flowchart on page 64 POST error messages and beep codes on page 72 Video problems i
51. em or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools Usea portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding ha
52. ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product This symbol on product or on its packaging indicates that this product must not be Japanese notice TVS BIC VCCI AVY CWE LEB MOR BHAT AV COMBI 77 BARRE IORI ZERA CHAT 5 CHANEL EV FEREZ TILSETT ELORRI LO FSV VCCI B VCCI Cv gv MEET UX KO RICCIEBEP A LOWE ORES SER CHATS LE EHEZ TILSEN ET LOBO GNE ZU REP ALIBRSHSZIEBHVIES VCCI A BSMI notice Seas PRS Tae he ORE Bisa matan PASS AEEGRER RC EE e Regulatory compliance notices 77 Korean notice Class A equipment 0 JAE 22 SAMPMjSIESE st 71710 et WA EE ABA 01 AS FASHA 2 919 NADA ASSE AS SACS HUQ Class B equipment 0 AE IASB amp 2DIg A F BS JI ISO ASO AS SS OH AHSS SHH AISOAL AF ocou 4 Chinese notice Class A equipment gg A RP th TER TEES Uu ibuIBERIGOUCADBT A ER AREA PRT This product may be provided with an optica
53. f the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 3 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 41 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 I GM Mo e Do one of the following o Insert the boot diskette into the client PC using the iLO 3 Remote Console Use iLO to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 41 Open Integrated Remote Console or Java Remote Console Select the local diskette or image file from the Virtual Drives menu located at the top of the screen Connect the Virtual floppy to the server blade Use the iLO 3 power switch feature to reboot the server blade After the server blade boots follow the normal network installation procedure for the OS SAN configuration The server blade provides FC support for SAN implementations This solution uses an opt
54. he installation configuration and deployment of high volumes of servers through an intuitive comprehensive console using either scripting or imaging technology It makes deploying a server as easy as selecting one a few or hundreds of target servers selecting predefined images or scripts and clicking Run For more information about HP Insight Control see the HP website http www hp com go insightcontrol e SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server blade deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server blade deployments For more information and to download the SmartStart Scripting Toolkit see the HP website hitp www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware a
55. ing a hard drive or modifying OS application TPM settings pe y e Bp op For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc7 3277 4 aspx Hardware options installation 37 Cabling Hard drive cabling CAUTION When routing cables always be sure that the cables are not in a position where g y they can be pinched or crimped T o Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 10 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard e USB mouse e USB CD DVD ROM drive USB diskette drive Cabling 38 Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 53 Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect addition
56. ional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp Software and configuration utilities 46 For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP website http h18000 www 1 hp com products storageworks san documentoation html Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deploy
57. k A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Ke ra rt Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 79 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the syst
58. l 200 MHz or faster processor Software and configuration utilities 42 o 64 of RAM o 64 MB of free hard drive space o 1 Gb s network adapter or greater e deployment server storing boot images o AMD Athlon XP processor 2 0 GHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 2 0 GHz or greater recommended o 2GBofRAM o 1 network adapter o CD ROM drive e Windows repository server Windows or Linux deployment o Windows Server 2003 OS installed o Network connection o CD ROM drive 1 5 GB of available disk space o TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address o CD ROM drive and or diskette drive o Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1 07 1 3 1 08 1 4 1 Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the Java website hitp java sun com products archive index html e Network server with an OS installed Deployment methods Four primary deployment methods are supported 7 IMPORTANT To deploy a server blade without the HP Insight Control server deployment create a bootable diskette or image of a bootable diskette e PXE deployment on page 43 e CD ROM deployment on page 44 e Diskette image deployment on page 45 e configuration
59. l memory capacity between all processors as evenly as possible e Do not mix Unbuffered and Registered DIMMs e Each channel supports up to two Unbuffered DIMMs e lf quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e Ifa channel contains quad rank DIMMs the quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 24 e DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order e Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots G through Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots G through
60. l storage device that is or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are userserviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 78 A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pac
61. ling a server blade on page 17 Mezzanine card option Optional mezzanine cards are classified as Type mezzanine cards and Type Il mezzanine cards The card type determines where it can be installed in the server blade e Install Type mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector e Install Type Il mezzanine cards only on mezzanine 2 connector Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 7 For mezzanine card signal mapping see Interconnect bay numbering and device mapping on page 15 install the component 1 Power down the server blade on page 1 1 2 Remove the server blade on page 12 3 Remove the access panel on page 13 Hardware options installation 33 4 Remove the mezzanine connector cover 5 Install the mezzanine card Press down on the connector to seat the board 6 Install the access panel on page 13 7 Install the server blade Installing a server blade on page 17 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server blade This procedure includes three sections 1 Installing the Trusted Platform Module board on page 35 2 Retaining the recovery key password on page 36 3 Enabling the Trusted Platform Module on page 37 Hardware options installation 34 Enabling the
62. lity 53 error messages 72 European Union notice 76 external USB functionality 54 Index 86 FCC Federal Communications Commission notice 74 75 FCC rating label 74 features 6 Federal Communications Commission FCC notice 74 75 firmware 56 Firmware Maintenance CD 56 firmware upgrade utility troubleshooting 58 flowcharts 61 62 63 64 66 68 70 front panel components 6 front panel LEDs 6 G general diagnosis flowchart 63 grounding methods 80 H hard drive LEDs 6 hard drives 19 hardware options 19 hardware options installation 19 health driver 51 health LEDs 6 HP BladeSystem Firmware Deployment Tool 56 HP Care Pack Services 57 HP c Class Blade SUV Cable 6 10 38 39 HP Insight Diagnostics 54 HP Insight Diagnostics survey functionality 54 HP Insight Remote Support software 55 HP Smart Update Manager overview 56 57 HP technical support 82 identification number 74 iLO 3 Integrated Lights Out 3 41 52 iLO 3 advanced features 41 IML Integrated Management Log 55 Important Safety Information document 58 Insight Diagnostics 54 56 installation enclosure 14 installation server blade 14 17 installation server options 19 installing DIMMs 27 installing operating system 43 installing the access panel 13 Integrated Lights Out iLO 52 Integrated Lights Out 3 iLO 3 41 52 Integrated Management Log IML 55 interconnect bay numbering 15 interconnect modules 14 internal SD support
63. ment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 54 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 50 and Erase Utility on page 53 SmartStart is included in the HP Insight Foundation suite for Proliant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website hitp www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server blade deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These sc
64. more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server blade enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl36096 ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www 1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager on page 57 The Smart Update Firmware DVD combines the following resources on a single DVD e Firmware Maintenance CD e BladeSystem Firmware Deployment Tool FDT Software and configuration utilities 56 The HP BladeSystem online firmware bundles The Pr
65. ms flowchart Server blade power on problems POST problems flowchart on page 66 OS boot problems flowchart on page 68 Server fault indications flowchart on page 70 1 Go to General Yes diagnosis 2 Go to N Power on problems No No 5 Go to Server fault Yes indications Start diagnosis Do you want to perform the General Diagnosis No Does server power on Yes Does server complete POST OK Yes Does server boot to OS OK Yes Does server have Insight Management Agent fault or LED fault indication 1 Go to General diagnosis No Troubleshooting 62 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 60 Loose connections on page 61 Service notifications on page 61 The most recent version of a particular server blade or option firmware is available on the HP Support website hitp www hp com support General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Maintenance and service guides for p Class server blades located on the Documentation CD
66. n the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Symptom information on page 60 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 67 Start POST Problems 1 Go to server blade power on problems flowchart you able to connect remotely 2 See Post Error Messages 5 color is the Isolate and Verify SUV server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist N
67. nd install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment e virtual CD ROM on page 45 Software and configuration utilities 44 e USB CD ROM page 45 virtual CD ROM To deploy with a boot CD 1 Doone ofthe following o Insert the boot CD into the client PC using the iLO 3 Remote Console o Use iLO to create an image file of the boot CD Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through 3 See HP BladeSystem c Class advanced management on page 41 3 Open Integrated Remote console or Java Remote console 4 Select the local CD ROM or image file from the Virtual Drives menu located at the top of the screen 5 Connect the Virtual CD ROM to the server blade 6 Use the 3 power switch feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1
68. o 4 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade e Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms e Server does not boot a previously installed OS Troubleshooting 68 e Server does not boot SmartStart Possible causes e Corrupted OS e drive subsystem problem e Incorrect boot order setting in RBSU 1 ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 66 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 54 or in the HP Proliant Servers T
69. oLiant BladeSystem Release Sets Offline automatic mode for HP Proliant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of server blades and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations Enables dependency checking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website http
70. odule Setup 14 Interconnect bay numbering and device mapping e BladeSystem c7000 Enclosure To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal Interconnect bay labels Flex adapter 1 1 embedded Flex adapter 2 O cae E For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Setup 15 e BladeSystem c3000 Enclosure and Tower Enclosure iK 7 sisis Server blade Interconnect Interconnect signal bay number bay label Flex adapter 1 2 1 embedded Mezzanine 2 3 and 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Setup 16 Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade AN CAUTION To
71. on page 46 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series Software and configuration utilities 43 NICs can be configured to boot For more information see Network based PXE deployment page 41 Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e Insight Control server deployment formerly Rapid Deployment Pack HP Insight Control is essential server management that unlocks the management capabilities built into HP ProLiant servers Insight Control delivers powerful capabilities that enable customers to proactively manage ProLiant server health whether physical or virtual deploy ProLiant servers quickly optimize power consumption and control ProLiant servers from anywhere HP Insight Control server deployment is a key component of Insight Control which provides an automated simple to use solution for bare metal deployment and configuration of HP ProLiant servers with an operating system or virtualization platform Insight Control server deployment includes an unaltered Altiris Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant Integration Module HP Insight Control facilitates t
72. ons for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference Regulatory compliance notices 7
73. password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrily To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Hardware options installation 36 e Always store copies of the recovery key password away from the server blade e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server blade Enable the TPM in the OS For OS specific instructions see the OS documentation A CAUTION When a TPM is installed and enabled on the server blade data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replac
74. pport ProLiant TSG jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem Enclosure TSG Pre diagnostic steps 2 3 4 A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 272 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 58 Gather symptom information on page 60 Prepare the server for diagnosis on page 60 Use the Start diagnosis flowchart on page 62 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 58 Important safety information Before servicing this product read the Important Safety Information document provided with the se
75. prevent improper cooling and thermal damage do not operate the enclosure unless all bays are populated with a component or a blank 1 Remove the device bay blank 2 Remove the enclosure connector cover Setup 17 3 Prepare the server blade for installation 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Setup 18 Hardware options installation Introduction more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 1 1 Remove the server blade on page 12 2 3 Remove the access panel on page 13 4 Connect the cables to the hard drive Hardware options installation 19 5
76. r features iLO 3 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 3 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server blade and its OS iLO 3 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade e Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 3 regardless of the state of the host server blade e Access advanced troubleshooting features provided iLO 3 e launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated 3 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO 3 install the server blade in an enclosure HP BladeSystem Onboard Administrator assigns an IP address to enable iLO 3 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 3
77. r in the following order e RDIMM o First A and B o Next D and E o Last G and H o not populate slots C e UDIMM o First A and B o Last D and E Do not populate slots C F G H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 50 Hardware options installation 26 Installing DIMMs N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 1 1 Remove the server blade on page 12 2 3 Remove the access panel on page 13 4 Disconnect the hard drive cables 5 Remove the DIMM baffle with the hard drives and cables in place 6 Open the DIMM slot latches Hardware options installation 27 7 Install the DIMM Install the DIMM baffle Connect the hard drive cables 10 Install the access panel on page 13 11 Install the server blade Installing a server blade on page 17 Processor option D R D D WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts e Always install the processor socket cover after removing the proces
78. remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations Software and configuration utilities 50 The utility also provides support for the following functions e Reconfiguring one or more logical dri
79. ripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server blade deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features Software and configuration utilities 47 e Displaying system information e Selecting the primary boot controller e Configuring memory options e language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e RBSU press the F9 key during power up when prompted e navigate the menu system use the arrow keys e make selections press the Enter key e To access Help for a highlighted configuration option press the key 272 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change
80. roubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Loose connections on page 61 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 82 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation General diagnosis flowchart on page 63 Troubleshooting 69 Start OS boot problems 2 Go to POST Problems Does the l a D server boot Disable Fast Boot in RBSU Server SmartStart and check server boot still boot with order
81. rver Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AA AG AK AAA A 6 44 kg 14 20 lb Warnings This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requiremen
82. s installation 29 8 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 9 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 30 10 Align processor installation tool with the socket and install the processor 11 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 31 12 Close the processor socket retaining bracket and processor retaining latch 13 Remove the thermal interface media protective cover Z CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws Use the wrench supplied with the system to reduce the possibility of overtightening the screws Z CAUTION To avoid possible thermal damage install replacement heatsinks as indicated on the heatsink labels The heatsinks are not interchangeable between processor 1 and processor 2 within a server blade Hardware options installation 32 14 Install the heatsink Insert both screws and then alternate tightening until the heatsink is seated properly 15 Install the DIMM baffle 16 Connect the hard drive cables 17 Install the access panel on page 13 18 Install the server blade Instal
83. s notification that correctable error events have exceeded a pre defined threshold rate Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server blade downtime Mirroring is performed at the channel level Channels 1 and 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Hardware options installation 23 Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher General DIMM slot population guidelines Observe the following guidelines for all AMP modes e Populate DIMM slots for a processor only if the processor is installed e maximize performance in multi processor configurations distribute the tota
84. server blade on page 1 1 2 Remove the server blade on page 12 Component identification 8 Remove the access panel on page 13 Change position 6 of the system maintenance switch to on Install the access panel on page 13 Install the server blade in the enclosure and power up the server blade Wait for the POST message that prompts you to change switch setting Maintenance switch detected in the On position Power off the server and turn switch to the Off position Repeat steps 1 through 3 Change position 6 of the system maintenance switch to off 10 Repeat steps 5 through 7 27 IMPORTANT When the server blade boots after is cleared a delay of up to 2 minutes is normal During this delay the system appears non functional Do not attempt any procedures during the delay Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 1 1 Remove the server blade on page 12 Remove the access panel on page 13 Change positions 1 5 and 6 of the system maintenance switch to on Install the access panel on page 13 Install the server blade in the enclosure and power up the server blade After the system beeps repeat steps 1 through 3 Change positions 1
85. sis tools teil eri RH Dr R n RR NCR URBE VRMEAERE DM FRKROU RM ERU M REM AE 55 HP Insight Remote Support a cose E RPM DAN MEI 55 Keeping the system CUTEHE scent ko Pu pti On veter TERES e INERMIS ER De N HE RRMA EVO EEE Robin SEU UP UP BRMN S 56 LEER 56 Proliant Support Packs ccu ei paxiati deben Io dl ine pua vtae EERENS KENEAN EERE 56 Operating System Version eren rese rese neis 56 EUM 56 HP Smart Update i isecseekixxse bed etre ER FL XE REX t EE LH EK FEE AFEXER RARE RR EE t KR ko KL ERR ERE e LIRE 57 Change control and proactive 57 ESTIS oe E ERR RE RONDE A 57 DE o i E REPRE 58 Troublesheolihg PESO RCS alas seii tins Moon dp ZR vp 58 Predidgnostic Sieps E o MENO E M NNI are IMMUNDA HM 58 lmportant safety vnda d nude cdd vel aan Oups De p dE MM 58 Symplonidhla ial OH a pee bi presene e ea NEE EI RQM NP NEU ON DIE a UMP aM MN M DUE 60 Prepare the server Mar ACLS Sede ca e eme seb ni 60 Service notifications aoc S BERG oso eM POUR tau pM REp IRR RARI PVP UMEN Tout MM 61 LOOSE CONNECHONS Rc 61 Troubleshooting flowcharts aen v vn x banners shovracaanny ed uencsaiaiuinaleunucan acon
86. sor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible server blade overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank IMPORTANT Processor socket 1 must be populated at all times or the server blade does not function IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink Hardware options installation 28 install a processor 1 Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM Power down the server blade on page 11 Remove the server blade on page 12 Remove the access panel on page 13 NO qe I Ae Disconnect the hard drive cables from the system board 6 Remove the DIMM baffle with the hard drives and cables in place p 7 Open the processor retaining latch and the processor socket retaining bracket Hardware option
87. system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server blade To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 iLO 3 technology The iLO 3 subsystem is a standard component of selected Proliant servers that provides server health and remote server manageobility The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Usethe shared 3 Remot
88. tion use one of the following methods to power down the server blade e Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method if an application stops responding e Execute one of the following commands using the HP BladeSystem Onboard Administrator poweroff server bay number or poweroff server bay number force The first command initiates a controlled shutdown of applications and the OS before the server blade enters standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This emergency method forces a shutdown if an application stops responding Operations 11 e the HP BladeSystem Onboard Administrator GUI to initiate shutdown a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentar
89. tion 22 Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server blade boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 47 For the latest memory configuration information see the QuickSpecs on the HP website hitp www hp com RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8 GB RDIMMs Single rank 72 GB 144 GB UDIMM maximum memory configurations The server blade supports a maximum of 12 GB with one processor and 24 GB with two processors using 2 GB single or dual rank UDIMMs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server blade Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server blade and causes the server blade to halt Advanced ECC protects the server blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The server blade provide
90. ts and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 59 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you r
91. ularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer For Linux IML Viewer Application e within the 3 user interface e within HP Insight Diagnostics page 54 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notific
92. ulation guidelines Lockstep memory 26 population guidelines mirrored memory 25 POST error messages 72 POST problems flowchart 66 Power On Standby button 6 7 powering down 11 powering up 11 48 power on problems flowchart 64 preboot execution environment PXE 41 43 pre diagnostic steps 58 preparation procedures 11 60 preparing the server for diagnosis 60 pro active notification 57 problem diagnosis 58 processor 8 28 processor option 28 Product ID 51 ProLiant BladeSystem Release sets 56 ProLiant Support Pack PSP 56 PSP ProLiant Support Pack 56 PSPs overview 56 PXE preboot execution environment 41 43 PXE deployment 41 43 R RBSU ROM Based Setup Utility 47 RBSU configuration 48 RDIMM configuration 23 recovery key 36 redundant ROM 53 regulatory compliance notices 74 77 remote support and analysis tools 55 removing the access panel 13 removing the server blade 12 required information 82 resources 46 58 resources troubleshooting 58 retaining the recovery key password 36 ROM legacy USB support 53 ROM redundancy 9 53 ROM Based Setup Utility RBSU 37 47 ROMPaq utility 52 53 S safety considerations 58 safety information 53 SAN configuration 46 scripted installation 47 SD support 54 serial connector 10 serial label pull tab 6 serial number 51 series number 74 server blade handle 6 server blade release button 6 server fault indications flowchart 70 server features an
93. ure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 62 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 63 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 62 General diagnosis flowchart on page 63 Server blade power on problems flowchart on page 64 POST problems flowchart on page 66 OS boot problems flowchart on page 68 Server fault indications flowchart on page 70 Troubleshooting 61 Start diagnosis flowchart Use the following flowchart to start the diagnostic process tem ooo General diagnosis flowchart on page 63 flowchart on page 64 Power on proble
94. ve an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 80 Specifications Environmental specifications Temperature range HEN Relative humidity noncondensing Non operating 5 to 9576 38 7 C 101 7 F The following temperature conditions and limitations apply All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 1 8 F per 1 000 up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F TMaximum storage altitude corresponds to a minimum pressure of 70 kPa 10 1 psia Server blade specifications Weight maximum 6 44 kg 14 20 Ib Weight no drives installed 4 87 kg 10 75 Ib Specifications 81 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Ad
95. ves e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Produd ID The following warning appears Warning The Product ID should ONLY be modified
96. www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring Advanced ECC memory To configure Advanced ECC memory 1 Install the required DIMMs Installing DIMMs on page 27 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced ECC Memory Press the Enter key NOW RB WH Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced ECC see th
97. y Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS 27 IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade is in standby mode by observing that the system power LED is amber Remove the server blade A CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade To remove the component 1 Identify the proper server blade 2 Power down the server blade on page 1 1 3 Remove the server blade 4 Place the server blade on a flat level work surface N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 12 Remove the access panel To remove the component 1 Power down the server blade on page 1 1 2 Remove the server blade on page 12 3 Press the access panel

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