GAN Global Area Network Your Mobile Office Online
Contents
1. 8 Kbit s 60 60 64 Kbit s 3 1 kHz audi 64 Kbit s speech MPDS Fax 2 4 Kbit s if applicable 60 60 76 76 76 Data 2 4 Kbit s if applicable 2 4 voice 60 60 3 voice Note down your numbers here for future reference Please keep this form in a secure and separate place For more information about Xantic services www xantic net E mail service xantic net Access via the Netherlands Tel 31 70 343 4543 Fax 31 70 343 4796 Access via Australia Tel 61 7 5490 9090 Fax 61 7 5490 9094 Telez 71 22432 TELCSC AA2. becomes worthless when all codes are lost Only a new SIM card can solve the problem B Which applications can be used over the GAN service E mail Internet Intranet fax group 3 and 4 file transfer store amp forward audio video remote LAN access video conferencing high quality voice etc C What equipment can be connected to the GAN terminal Almost all equipment that is compatible with or supports EURO ISDN and is equipped with an RJ 45 connector Analogue equipment can be connected using converters or a terminal adapter D What happens if ISDN is not available on the fixed side when using the GAN ISDN service In this case the maximum throughput of 64 Kbit s will not be reached Nevertheless the connection will function properly as is the case with voice calls from ISDN phones to non ISDN telephones The international data switches take care of this conversion E Which countries support allow DECT Most European countries support the DECT GAP standard using a frequency of 1880 1900 MHz For more information please contact your local telephone company or telecommunications ministry You can also check with the various DECT manufacturers such as Siemens Philips Ericsson or Panasonic F How can the terminal be configured to use the proper services and ports This can be done either by the GAN terminal itself or via a PC that is connected to the terminal via a RS 232 cable You should use the installation softwar
3. network consists of satellites Land Earth Stations LES and Mobile Earth Station MES also called terminals The four satellites are in a stationary position above the equator Each covers roughly a quarter of the world s surface producing four regions as shown in the coverage maps Atlantic Ocean Region East AOR E Atlantic Ocean Region West AOR W Indian Ocean Region IOR Pacific Ocean Region POR Xantic covers all regions This leaves only the Polar Regions north of latitude 80 degrees and south of latitude 80 degrees uncovered The GAN uses the satellites high powered spot beams aimed at the world s landmasses and coastal waters As a result the mobile terminal antenna simply needs to be pointed at the satellite covering your area Satellite c www internet SIM card Data Telephone ISDN Nework GAN terminal Land Earth Station Xantic 3 2 Land Earth Station LES Calls are beamed up to the satellite and back down to earth where Land Earth Stations LES re route them through the appropriate local or international communication networks Xantic has its own LES at Burum in the Netherlands and at Perth in Australia 3 3 The Xantic GAN service GAN stands for Global Area Network The Xantic s GAN service supports Full mobile ISDN service 64 Kbit s Mobile Packet Data service MPDS up to 64 Kbit s Mobile voice 4 8 Kbit s fax and low speed data 2 4 Kbit s GAN ISDN Operating t
4. streaming E mail interactive session www cnet com Large file transfer Database queries www mpds xantic net Store amp forward video Web mail Ng Meu Se DLAN ceo URI Digital Enhanced Cordless Telecommunications DECT High quality audio Intranet access www dect ch Secure voice amp data Secure packet data The choice between GAN ISDN and MPDS also depends on the transmission protocol Protocol Direction Mobile Packet Data Mobile ISDN FTP Send lt 50KB gt 50KB FTP Receive lt 50KB gt 50KB SMTP POP3 Send All POP3 Receive lt 250KB gt 250KB SMTP IMAP4 Send All IMAP4 Receive lt 100KB gt 100KB 10 Customer Services Before you call Customer Services about a problem please have the following numbers to hand The ISN Inmarsat Serial Number This can be found on your terminal and looks like 76EB72 NERA terminal or 761172 Thrane amp Thrane terminal followed by an unique Forward ID consisting of a combination of 6 digits letters The SSN SIM Serial Number This can be found on your SIM card and always begins with 898012 followed by a combination of 6 digits letters e Your IMN s phone ISDN numbers For more information on Xantic and GAN Service please contact Customer Services For more information about Xantic services www xantic net E mail service xantic net Access via the Netherlands Tel 3170 343 4543 Fax 3170 343 4796 Access via Australia Tel 61 75490 9090 Fax 617 5490 9094 Te
5. the channel GAN MPDS has the same coverage as GAN ISDN which means it can be used on almost all landmass and in most ocean areas The user only needs an upgraded GAN terminal Most terminal manufacturers will equip their new GAN terminals with MPDS by standard Terminals that are already in use will require a software upgrade and in some cases also a hardware upgrade MPDS is an IP based Internet Protocol packet data transmission specially designed for Internet access e mail and other IP connections like corporate Intranets extranets and VPN s Virtual Private Networks The Mobile Packet Data allows you a cost effective always online standard IP connection to other IP networks like Internet and corporate LAN networks With MPDS private networks can be accessed by setting up a Virtual Private Network VPN A VPN is a private network that uses public networks typically the Internet maintaining privacy through the use of tunneling and security protocols This completely portable office supports applications such as e mail Internet Intranet group 3 and 4 fax file transfer store amp forward audio video remote LAN access video conferencing and high quality J EE DECT 4 8 Kbit s or 64 Kbit s Voice Nera World Communicator ISDN interface for HSD 64 Kbit s ce connecting external B analogue up to 33 6 Kbit s i MPDS IP interface GAN terminal up to 64 Kbit s External TA 64 Kbit s video conferencing A
6. with SIM Card Operating the terminal without SIM Card Step 1 If your terminal is already preset Insert the activated Sim card to Xantic as the default Land Earth wait for the PIN prompt and Station or Net Provider continue enter the PIN code with Step 2 If not follow the If no PIN prompt appears check instructions below if the SIM Card is properly inserted or clean the golden Step 1 contacts with a dry cloth In the menu find Set default Net Nera or Default LES T amp T Select Xantic and press ok or save to enter this choice The selection of Xantic as default has to be repeated for every Ocean Region in which you travel Step 2 Making a ISDN call To call a subscriber always dial 00 and the country code followed by the area code without the first 0 and subscriber number To start the call press Example Call subscriber 0255 area code 545111 local number in the Netherlands country code 31 Keyin 00 31 255 54511 local number area code b country code The Netherlands international prefix You will hear a normal ringing tone or a busy tone if the number is engaged On completion of the call replace the handset or use an appropriate key to clear the call and return your terminal to ready for call status 6 2 Making an MPDS connection This is very similar to connecting to the Internet via a normal line using Windows 95 98 2000 From your PC Laptop Wind
7. M Card roaming and Prepaid cards 5 2 SIM Card PIN and PUK codes 5 3 Terminal PIN code Preparing for your first call 6 1 Making your first call 6 2 Making an MPDS connection 6 3 Making service calls 6 4 Calls to other Inmarsat satellite phones How people contact your GAN terminal 7 1 Two Stage Access 7 2 PhoneConnect for voice calls only 7 3 AmosConnect Questions and answers Useful web links Customer Services Abbreviations am SS woo oo 1 Support 2 GAN terminals Should you have any problems please call our Customer Services There are currently a variety of GAN compatible terminals available department available free of charge from your GAN terminal Although the terminals have basically the same functionality there 24 hours a day 365 days a year are significant differences in style and operation Should you require further information about your equipment please refer to the Customer Services terminal user manual provided by the manufacturer For more information about Xantic services www xantic net E mail service xantic net Access via the Netherlands Tel 31 70 343 4543 Fax 3170 343 4796 Access via Australia Tel 617 5490 9090 Fax 617 5490 9094 Telex 71 22432 TELCSC AA Ottercom Storm ECI Netlink Nera Worldcommunicator Thrane amp Thrane Capsat Messenger Glocom Gemini 128 3 The big picture 3 1 Inmarsat Satellite Network and Coverage The Inmarsat satellite
8. Manual Version 2 0 Your guide to the Xantic Global Area Network Introduction Congratulations from Xantic on becoming a Global Area Network GAN user This guide will introduce you to the GAN service and explain how to operate and get the most out of the system See backside for Coverage Maps gt Coverage Maps Spotbeams coverage areas Atlantic Ocean Region East 15 5 W telephone 871 870 Atlantic Ocean Region West 540 W telephone 874 870 Indian Ocean Region 64 E telephone 873 870 Pacific Ocean Region 178 E telephone 872 870 Safety Warnings Radiation warning Keep well clear of the front of the antenna The terminal operator should always keep the front end of the antenna a minimum of two metres clear of other people during transmission Direct exposure to the radio frequency waves emitted during transmission can be harmful to anyone too close to the antenna Equipment warning Keep away from live circuits Do not remove equipment covers as high voltage may be present Seek expert advice if the equipment malfunctions Content 10 11 Support GAN terminals The big picture 3 1 Inmarsat Satellite Network and Coverage 3 2 Land Earth Station LES 3 3 The Xantic GAN service 3 4 SIM Card Access to the satellite network 4 1 Service Activation 4 2 Activation scheme 4 3 Which IMN numbers do receive PIN and PUK codes for your SIM card and GAN terminal 5 1 SI
9. Size filters allow your users to send and receive e mails of a size limit chosen by you e SMTP tunnelling by installing AMOS Mail Lite in your office connected to your own existing e mail system no need to change messages from mobile to office and vice versa are sent immediately via our own secure AMOS format Unlike with normal Internet messaging you know for certain whether or not messages have been delivered Please contact Customer Services for more information about this service see Section 12 8 Questions and answers A What to do if Your terminal or SIM Card is lost or stolen Inform your Service Provider as soon as possible Xantic will bar the terminal or SIM card to block all unauthorised communications as soon as we receive the request to do so Once sufficient proof is given that the reason for the original barring is solved Xantic will unbar the terminal and or SIM card To avoid false unbarring requests this request must be in writing and undersigned by the terminal owner Your SIM card is damaged and no longer works The SIM card should be replaced by a new one By filling in a change request form you can ask Customer Service to transfer the existing IMN numbers to the new SIM Card If you are too far away to receive a new SIM card and your terminal was activated for receiving calls only you can request that the terminal be activated for outgoing calls You lose your PIN PUK codes The SIM card
10. asons you may only make three PIN attempts After the third wrong entry the card is blocked and the terminal will require the unblocking PUK code After you have entered the correct PUK code the terminal will ask you to enter a new PIN code or reset the PIN to 1234 depending on the terminal type You may enter the PUK code 10 times After 10 incorrect entries the card is terminated and impossible to unblock A new SIM card has to be activated Note Take good care of your PIN and PUK codes by noting them in a safe place Experience teaches us that the majority of problems are associated with lost PIN and PUK codes 6 Preparing your First Call Once you are registered with Xantic and have received your IMN number and if applied for MPDS password you can prepare for your first call Step 1 Use your internal battery or an external power source New batteries are always uncharged so they need to be fully charged before you can use your GAN terminal New batteries should be charged for several hours depending on the terminal type Step 2 Connect an ISDN phone PC laptop or other device to your GAN Terminal The GAN terminal will recognise a single piece of ISDN equipment without any prior programming Connecting more than one device will require programming of the terminal If using a PC laptop for setting up an MPDS Internet connection a The terminal should be configured for MPDS usage b The terminal should be made know
11. e such as VT Lite for NERA contained on the CD ROM provided with the terminal For details please see the manufacturer s user manual G Is it possible to see on the GAN terminal which service am using No the display does not show the present service in use The ability to check the configuration differs per terminal The NERA World Communicator has to be connected to a PC via the RS232 port using the VTlite configuration software The T amp T version offers the same via its software programme TT 10226A or by using the handset H Can I make and or receive calls while have an MPDS session running While in MPDS mode you are not able to make or receive any other calls Will be charged when being online stand by with MPDS but not using any application When online with MPDS the terminal will communicate with the network to maintain the connection Herefor only a minimum amount of data will be send and received by the terminal 9 Useful web links K When is best to use ISDN or MPDS Satellite Communication GAN ISDN remains favorable for the transmission of large files more www xantic net than 1 or 2 Mbit The following table shows the split between ISDN www inmarsat org and MPDS for typical GAN applications ISDN Mobile ISDN Mobile Packet Data Service www isdnzone com info www 3com com technology key_net isdn Videoconferencing Web browsing www alumni caltech edu dank isdn Dan Kegel s ISDN page Video
12. e 8025 on the activation form Remarks SIM cards can be used in any terminal outgoing calls are always billed to the SIM card owner the terminal can be contacted on both the SIM card and terminal number a SIM card is necessary for making calls unauthorised use of the terminal for outgoing calls is prevented although the terminal can still be reached on its own number no SIM card is necessary for outgoing calls while the terminal cab still be operated by any SIM card on the account of the SIM card owner a SIM and prepaid card is necessary for making calls unauthorised use of the terminal for outgoing calls is prevented although the terminal can still be reched on its own number Note Prepaid is only available for the low speed services voice 4 8 Kbit s fax and data 2 4 Kbit s 4 3 Which IMN numbers do receive IMN numbers Inmarsat Mobile Numbers For the Low speed GAN mini M service Voice 4 8 Kbit s Fax 2 4 Kbit s if applicable Data 2 4 Kbit s if applicable 2nd voice 4 8 Kbit s 3rd voice 4 8 Kbit s For the High speed GAN ISDN service for highspeed data this schedule might be subject to change 64 Kbit s data 56 Kbit s data 64 Kbit s 3 1 kHz Audio 64 Kbit s speech MPDS Default DID OID number 5 PIN and PUK codes for your SIM card and GAN terminal 5 3 Terminal PIN code Your SIM card provides features such as enhanced security and an For security reasons you may find it necessary to block y
13. for more information about this service see Section 12 7 2 PhoneConnect for voice calls only The PhoneConnect service is the ideal solution for land based users making frequent calls to mobile terminals Xantic offers a private Internet web page showing the terminals that the user regularly wants to contact A click on the desired terminal number starts the call Xantic then establishes the connection with the terminal and a few seconds later the user s phone will ring PhoneConnect can significantly reduce the cost of voice calls Please contact Customer Services for more information about this service see Section 12 7 3 AmosConnect AmosConnect is a high end e mail solution that also provides for integration of telex fax e mail interoffice communication and access for mobile personnel in a single messaging system By optimally handling all your mobile office satellite communication AmosConnect offers substantial cost savings of up to 85 AmosConnect works in all Ocean Regions via Special Access Code 65 using either LES 12 Burum or 22 Perth Also providing automatic mid message recovery after break for minimum retransmission e delivery non delivery read and unread notifications sent to the mobile s mailbox The Internet is open to everyone To protect you and your users Amos Connect has a range of security features Blacklist whitelists you can decide who can or cannot send e mails to your mobile users
14. he ISDN 64 Kbit s service is very similar to an ISDN connection at home or in the office Most EURO ISDN equipment with a RJ 45 connector can be connected to the GAN terminal Analogue equipment can be connected through an ISDN Terminal Adapter sometimes called an analogue to ISDN converter For detailed information please refer to the GAN user manual provided by the manufacturer GAN MPDS Since September 2001 MPDS has been added MPDS stands for Mobile Packet Data Service and is an overlay service over the Inmarsat GAN and Fleet services It adds the possibility of packet data connections to the circuit switched ISDN connection already offered on GAN terminals The advantage of packet data over circuit switched connections is a more efficient use of the available satellite capacity which leads to a different cost pattern The user pays per bit when using the MPDS service which in many cases is more efficient and cost effective than paying per second Applications that have time wasters are good MPDS candidates Each user has a maximum available capacity of 64 Kbit s which is similar to the circuit switched GAN service However MPDS is a best effort service which means that the capacity is divided by all users using the same channel E g if there is only one user per channel he can make use of the entire 64 Kbit s channel If other users come online the data rate will be lower as they have to share the capacity of
15. lex 71 22432 TELCSC AA 11 Abbreviations IMN Inmarsat Mobile Numbers 9 digit numbers on which the GAN terminal can be contacted Upon activation Xantic provides you with ISN s for the different services 76XXXXxxx for low speed voice fax and data services 60XXXXXXX for high speed services Inmarsat Service number The ISN can be found on your terminal For Example The ISN on a NERA terminal could look like 76EB71 D13F17 76 is for mini M and GAN mobile terminals EB or TT EB for NERA terminals and TT for Thrane amp Thrane terminals 71 or 72 is for the terminal type Portable Global Area Network Forward ID consists of a combination of 6 digits letters that is unique to each terminal Integrated Service Digital Network This is a reliable high speed digital communications technology that supports a wide range of services including Internet Intranet e mail data voice fax and video Mobile Packet Data Service IP based packet data connection up to 64 Kbit s sec charged per Kbit transmitted rather than the time connected Particularly interesting for long online interactive connections burstly traffic with a lot of dead time in between Mainly e mail Internet Intranet and VPN Virtual Private Network sessions Land Earth Station A LES links the Inmarsat satellites with the local or international communication networks Xantic has its own LES at Burum in the Netherlands and shared facilities in Japan and Aus
16. n to the PC laptop operating system Windows as a standard modem for MPDS c A Dial up connection should be set up in the Windows environment Step 3 Point the antenna at the satellite Be sure there are no obstacles between the antenna and the satellite Determine which satellite covers your current location use the coverage maps If your location allows contact with more than one satellite choose the nearest one with the strongest signal Selecting this satellite will lower the power consumption from the battery Unfold your antenna and point it at the satellite Step 4 Switch on your terminal and search for maximum signal strength Enter the phone PIN code if necessary Now the terminal will search for the satellite signal The signal strength can be monitored in the display or by acoustic beeps By gently moving the antenna horizontally and vertically you can adjust the antenna for maximum signal strength If no spot beam is found from the current satellite try another Ocean Region Step 5 Initialise the GAN terminal with the displayed satellite When the signal strength is sufficient press ok For detailed information about these steps consult the manufacturer s manual 6 1 Making your first call Once all the above steps have been successfully completed the terminal display will show the Ocean Region and ready for call or a similar wording Now you can make your first call Operating
17. nalogue data via analogue E a 64 Kbit s voice Group IV fax 64 Kbit s data Group III fax 64 Kbit s via internal TA via RJ 1 on PCMCIA or PCI card external TA The GAN Mobile Voice service offers all features of Inmarsat mini M namely a low cost option for voice at 4 8 Kbit s fax and data at 2 4 Kbit s Together with the highspeed data ISDN and MPDS Internet connection an online mobile office environment is offered Note not all GAN terminal manufactures support low speed fax and data 3 4 SIM Card With a SIM card inserted the terminal takes the identity of the SIM card and all outgoing calls will be charged to the SIM card owner s account People can contact the terminal via the number of both the SIM card and the terminal If a terminal is activated for receiving calls only removing the SIM card provides extra security No unauthorised outgoing calls can be made but the terminal can still receive calls on its own number 4 Access to the satellite network To be able to communicate you need An activated GAN terminal An activated SIM card optional Equipment with standard ISDN and Internet interface Analogue equipment with a terminal adapter 4 1 Service Activation More details on service activation and forms can be found on the Xantic website www xantic net After receipt of your completed activation form Xantic s Activations Services department will perform the following actions Suppl
18. our terminal electronic phone book with a PIN code Some terminal types already contain a PIN code When you insert your SIM card in a GAN terminal and enter your pre programmed in by the manufacturer while others allow the user PIN code the terminal takes the identity of that SIM card Now calls can to activate the PIN code Consult the manufacturer s terminal user only be made on your account although the terminal can be reached manual for instructions by the numbers of both the inserted SIM card and the terminal Xantic is offering one SIM card for mini M and GAN In order to use your SIM for high speed services GAN you have to make sure that the high speed numbers have been activated 5 1 SIM Card roaming and Prepaid cards You may use your GAN SIM and prepaid card in a mini M terminal to make voice fax or data calls Mini M SIM cards and Prepaid cards can be used in a GAN terminal Xa ntic only for low speed voice services and depending on the terminal type for fax and data calls Mini M SIM cards will not work for the 56 64 Kbit s ISDN services lt 5 2 SIM card PIN and PUK codes Ae When you insert the SIM card in the terminal you will be prompted to m n g M GAN S M Ca rd enter the SIM PIN code This secret code is printed on the sealed letter you received with the SIM card If you have lost the PIN code you can unlock the SIM card with the PUK Pin Unblocking Key code given to you in the same letter For security re
19. ows environment use the dial up connection for MPDS Enter the username and Password and connect Wait for establising a connection similar to dialing in the the internet via a normal line Wait for the PC Laptop to negotiate on IP address and validate the username and password You can start your internet application FTP e mail browsing VPN connect as soon as the Internet access is available Dial up icon will disapear into the icon tray To close your MPDS session disconnect via the Dial up option icon in your task bar 6 3 Making service calls To call Xantic Customer Services use the two digit Special Access Code For Customer Services key in 68 free of charge See also section 1 6 4 Calls to other Inmarsat satellite phones In most cases mobile to mobile communication via Inmarsat A B M mini M and GAN works well especially for voice services Fax and data communication may be more difficult in certain situations For example To call another GAN terminal with number 600084883 in Region Atlantic Ocean Region East AOR E Dial the international prefix 00 followed by 870 or 871 for the AOR E and the IMN number 00 871 600084883 870 can be used for all ocean regions The numbers are 870 All Ocean Regions 871 Atlantic Ocean Region East 873 Indian Ocean Region 874 Atlantic Ocean Region West 872 Pacific Ocean Region 7 How people contact your GAN terminal Normal telephone ISDN subsc
20. ribers in most countries can directly dial a GAN terminal It is important that you instruct your home base about the terminal and or SIM card ID numbers by which you can be reached and the Ocean Region in which you are travelling If the home based office doesn t know in which Ocean Region you are traveling they reach you by dialing the universal number for all Inmarsat satellites 870 followed by INM your number For example you are located in the AOR E 871 and your office wants to reach you on your 64 Kbit s data nr 600084880 First the national prefix normally 00 should be dialled followed by 871 or 870 and 600084880 To reach you the following dial string should thus be used 00 871 600084880 or 00 870 600084880 The numbers are 870 All Ocean Regions 871 Atlantic Ocean Region East 873 Indian Ocean Region 874 Atlantic Ocean Region West 872 Pacific Ocean Region 7 1 Two Stage Access This service enables people to contact your GAN terminal in areas where the local telephone operator cannot access the Inmarsat satellite network or where the service is prohibitively expensive With a Two Stage Access account the call is routed via the Xantic Land Earth Station Subscribers simply call up the Two Stage Access number in the Netherlands and then enter their personal PIN code and the mobile Inmarsat number they wish to call A direct billing account with Xantic is necessary for Two Stage Access Please contact Customer Services
21. tralia Global Area Network OID DID Mobile Earth Station your GAN terminal Multiple Subscriber Number The MSN is programmable by the GAN user and determines which equipment connected to the GAN will be contacted Originating Destinating IDentification OID is the ID used in the communication from your terminal DID is used for contacting your terminal Personal Identification Number Can be used for your terminal and is always used for your SIM card Provides added security against unauthorised use of your terminal and SIM card Personal Unblocking Key Unblocks your terminal or SIM card if the PIN code is lost Subscriber Identity Module The SIM card carries subscription information from Xantic and can be used in any GAN terminal Communication costs will be billed to the SIM card owner SIM card Serial Number Can be found on your SIM card For Example 898012 12A01 898012 Xantic code for SIM cards Forward ID consists of a combination of 6 digits letters that is unique to each SIM card Virtual Private Network Private network that uses public networks typically the Internet maintaining privacy through the use of tunneling and security protocols f i Extranets and Wide Area Intranets SIM MN s Terminal IMN s SIM MN s Terminal IMN s 76 ISN for terminal only SSN for SIM only 60 60 64 Kbit s data 898012 ceceeccccee 76 76 76 76 76 60 60 56 Kbit s data 76 Low speed 4
22. y you with the Inmarsat Mobile Numbers IMN for your terminal and SIM card Inform all Land Earth Stations of your Inmarsat Mobile Numbers so that your GAN terminal can be reached from almost every country in the world Supply you with a password for connection to the internet via MPDS Note to enable MPDS you have to apply for this seperately on the activation form or change request You can choose your own username filled in on the form Your MPDS user name should be 6 to 15 characters long Only letters numbers the dot and the underscore character are allowed Now your terminal is activated and operational Additional numbers can be activated upon request if other ISDN devices are connected via a splitter To direct an incoming call to a particular device you will need a Terminal Originating Destinating ID DID OID from Xantic If not programmed properly all devices will respond to the incoming call For detailed information about the use of extra numbers and how to use and configure them please consult the manufacturer s user manual 4 2 Activation scheme Options SIM cards are default activated for making and receiving calls code 8012 or 8020 on the activation form the terminal can be activated for receiving calls only code 8026 on the activation form the terminal can be activated for making and receiving calls code 8012 or 8020 on the activation form SIM cards can be activated for prepaid usage cod
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