July/September 2010 - GM Repair Insights
Contents
1. We invite your input and suggestions Please address letters to the editor to the above address Letters submitted imply the right to edit and publish Every effort is made to ensure the accuracy of the information in the offers contained in this magazine However printing and typographical errors may occur These are not intentional and are not the responsibility of GM any GM dealer or the companies or individuals who create produce and distribute this magazine Offers and pricing may change at any time without prior notification The descriptions and specifications in this publication were in effect at the time of approval for printing General Motors reserves the right to change specifications without notice and without obligation Published letters do not necessarily reflect the opinions of General Motors General Motors Parts General Motors LLC Detroit MI 48202 2010 General Motors LLC All rights reserved NEW FAST CASH REBATES Convert aftermarket parts Earn VISA Gift Card Rebates and to Genuine GM Parts and provide your customers peace of mind earn unlimited rebates when you choose Genuine GM Parts Get started today a Fast Cash this program is for VISA Gift Card VISA Gift Card qualifying collision diiit parts purchases gt HOODS gt FASCIAS gt ENERGY ABSORBERS from July 1 to gt BUMPERS gt BUMPER REINFORCEMENT gt HEADLAMP ASSEMBLIES BARS December 31 2010 gt TAIL LAMP ASSEMBLIES gt RADIATOR C2. Connect the negative battery cable Refer to Battery Negative Cable Disconnection and Connection 1 0 Enable the SIR system Refer to S R Disabling and Enabling This example of Front Bumper Impact Bar Replacement Z06 ZR1 for the 2010 ZR1 Corvette is just one of many found in the Service Repair Manual By following the proper repair procedures technicians can ensure that each vehicle maintains its solid performance and uncompromised safety features for the life of the vehicle WE VE GOT ALL THE PARTS YOU NEED If you re doing a collision repair procedure remember that we ve got all of the related parts you need adhesives windshields chassis and suspension parts cooling system parts whatever you need to complete the job right the first time July Sept 2010 Repairlnsights E Business of Repairs Volt Countdown Continues Chevrolet Plug In will open new era In powertrain propulsion technology Come November 2010 we ll all get a taste of what the horse and buggy crowd must have felt when gas powered cars hit the road That s when the world s first commercial plug in hybrid electric vehicle the 2011 Chevrolet Volt makes its debut The Volt will usher in a new chapter in automotive technology fundamentally changing how a motor vehicle is fueled powered and operated Engine Generator Lithium lon Battery r well at Ti lt e Th si Electric Drive Unit Charge Port The essential diff
3. ZR1 is powered by a supercharged and intercooled 6 2L engine that is hand assembled at GM s Performance Build Center It is rated at 638 horsepower 476 kW making it the most powerful production car ever offered by Chevrolet and GM Based on the Corvette ZR1 supercar the GT2 Corvette C6 R has strong links to the production version of America s performance icon The GT rules require the use of many production based components expanding the opportunities for the two way transfer of technology between the race track and the showroom The Corvette C6 R utilizes the ZR1 s body design aerodynamic package aluminum frame and chassis structure steering system windshield and other components The race team has prepared the cars for the rigors of endurance racing with safety and perfor mance modifications as permitted by the rulebook One of the many benefits of the Corvette Racing program has been the opportunity to demonstrate the technology transfer between the race car and the July Sept 2010 Repairlnsights CORVETTE 2R 1 BODY ON TRACK FOR GT2 Ti vaim AmE bimg Li id a PE ee eee Ei ALLAI PRT T Ei Bis ee ee ee EE mibi bLaZaH a eee Ta DD aE A Diag LET or Tiji i Eb pee etorearenea coon production car said Mark Kent GM Racing manager The Corvette C6 R race program continues Chevrolet s The global movement toward a single GT class will allow tradition of racing production based vehicles to improve us to comp
4. communicative steering through improved camber control e Improves impact isolation on bumps and rough surfaces Derived from High Performance Strut the LaCrosse CXS HiPer Strut suspension is partnered with conventional dampers when used with the standard 18 inch wheels and an advanced electronically controlled j gar damping Yoke system with co Monal Bushings the available a A 19 inch wheels HiPer Strut helps reduce torque steer and maintain negative camber during cornering said Jim Federico chief engineer for Buick LaCrosse That improves ultimate grip levels in dry and wet conditions as well as improves the direct feel of the road while isolating undesirable feedback HiPer Strut is based on the MacPherson strut front suspen sion design and features dual path top mountings that separate the transfer of spring and damper loads to the body structure The lower control arms are attached to a rigid sub frame that is bolted to the body structure with four isolators that reduce the transmission of noise and vibrations to the interior More Like a Rocket on Wheels 2010 Corvette ZR1 with the 6 2L 638 HP Engine shares components with its C6 R racing cousin The ZR1 returns for 2010 with new Performance Traction Management PTM technology It is an advanced system that is part of a new Launch Control feature that optimizes traction for greater and more consistent on track performance The Corvette
5. enclosure Collision repairers don t need encyclopedic knowledge of hybrid technology to tackle such jobs but they should know the rudiments For nothing less than worker safety costly mistakes and even the e Use specialists Just as you need airbag experts ability to get hybrid repair business may be at stake to rearm a system outsource the task of putting a Those are a few of the reasons to consider sending disconnected electrical system and its associated repair techs to GM Hybrid Technology Clinics when offered software back in business through GM dealers More dealers are staging the clinics e Get sufficient training There s anecdotal evidence responding to the practical need of independent body says Wheaton that insurers are starting to steer hybrid shops IBSs to know how to work competently and safely work to shops with demonstrated understanding Get up with hybrid vehicles to speed and make sure your insurance partners know it You need to know the basics says GM trainer Bill Wheaton It s not just working on high voltage it s working around high ore MEERE re ere voltage that should be of concern pe Sar aeei mit Hit a Ta Pin one to service and repair shops Ti poan ih And in virtually any collision repair job it s almost inevitable that techs will indeed need to know how to work around as in avoiding or disabling a hybrid s high voltage That s why Wheaton says he s see
6. information collision repairers need when working on the new plug in electric Volt An important review of procedures that emergency first responders and collision repairers need to follow to cut safely into a Volt without risking electrical shock will be offered 6 July Sept 2010 Repairlnsights in Las Vegas Booth visitors will receive a password for a limited time free access to GM s fee based service information website www gmtechinfo com It ll be a thank you for coming by the booth says Carol Balgenorth of GM Wholesale Dealer Channel Programs We ll have a strong presence at NACE this year and our theme will be OE quality meets new technology We will emphasize that along with our Genuine GM Parts we have the comprehensive training resources and exceptional customer service independent body shops need today Visit the Genuine GM Parts exhibit in Booth N1252 at the NACE Expo Genuine Parts The Technical Side New GM HiPer Strut Buick LaCrosse s innovative suspension delivers improved ride and handling The 2010 Buick LaCrosse CXS incorporates North America s first use of a unique front suspension design called HiPer Strut It is a premium technologically advanced suspension design that improves ride and handling characteristics in four significant ways e Reduces torque steer e Improves vehicle sensitivity to tire irregularities and wheel imbalance e Provides more linear and
7. ORE SUPPORTS Go to www gmpartsfastcash com or call 1 877 348 1822 for assistance To request a rebate 1 Go to www gmpartsfastcash com Log in to gain access to the website 2 Follow the rebate submission steps 3 Submit a claim for each unique invoice for qualifying GM Collision Parts 4 Mail the printed online claim confirmation page with copies of the dealer invoice and your repair order and or a copy of the estimate to Genuine GM Parts Fast Cash 2604 NE Industrial Dr 230 N Kansas City MO 64117 Visa Gift Card 123 She ne a S es w VISA Genuine 4 Parts MDealer body shops only r ubmit their printed fenrimation pages and copy of estimates GM Parts Product Update NEW V5 COMPRESSORS GM has unveiled a new option for replacing V5 air conditioning compressors in older GM vehicles As of May service providers can now purchase new ACDelco branded V5 compressors that conform to original equipment specifications With these compressors shops now have another choice besides a remanufactured aftermarket V5 or a more expensive GM OES version The new V5 is available in 17 part numbers that cover the most common V5 GM applications The V5 compressor was installed in many Small and medium sized GM vehicles built from the late 1980s through the mid 2000s The ACDelco product is a 5 cylinder variable displacement wobble plate design that incorporates many of the same features
8. as the OE products With a tin plated forged aluminum swash plate swagged connecting rod joints and a helical upstroke spring the compressor meets OE performance and durability standards Available through GM dealers the compressor gives Shops a chance to replace old V5 units with a mid range solution This gives shops an opportunity to offer a less expensive repair option for customers with older vehicles says Ted Brundle GM product specialist And since this is new equipment it relieves repairers of having to deal with core charge issues on a remanufactured unit ACVelco 4 July Sept 2010 Repairlnsights Cool Tips for A G Servicers e If you need to replace refrigerant recovery equipment remember to do so with a product that complies with new standards limiting refrigerant release and improving recharge accuracy New equipment must conform to J2788 Refrigerant Recovery Standards e In order to legally perform hybrid vehicle A C work shops must either purchase new J2788 equipment or appropriately retrofit J2210 equipment e Understand and pay close attention to detailed procedures guidelines on refrigerant recovery release mixing recycling New regulations mean techs must be properly certified to handle refrigerants Also refrigerants can t be mixed and recovered refrigerant must be recycled in the shop or sent to a reclaiming facility e Systems do not need additional oil or conditioners Avoid
9. asic propulsion technology in much the same way that the first cars overshadowed the horse it retains the essence of automotive engineering while delivering cleaner more efficient performance They Fight for What s Right Illinois shops take forceful stand on the need for QE parts Genuine Parts Bob Zook Autobody Inc in Bloomington and Varga s you re in a better position Collision Center in Dixon have come as close to banning But it all starts with a mindset and a game plan both non OE parts as a company can without making OE or men say Shops longing to use more OE parts for speedier bust a part of their names higher quality repairs and happier customers must first Zook owner Bryan Caldwell has long been a stickler for recognize the vehicle owner not the insurance company OE parts That conviction drove him to scrap the insurer as the customer And they can t be afraid to mix it up direct repair model several years ago to concentrate Don t choose the path of least resistance counsels on building a business model geared to marketing high Caldwell Be an advocate for your customer and be quality work to customers of late model vehicles assertive not confrontational with insurers and you re At the likely to get more respect n O B Z O outset Varga s strategy centers on making the case with OK Caldwell makes customers and insurers that OE parts are the non A UT O BO DY customers negotiable f
10. e damage as possible to the Disable the SIR system Refer to S R Disabling and factory specifications Enabling sy July Sept 2010 Repairinsights Use J 42058 to secure the vehicle if pulling and Straightening are required Note the location and remove the sealers and anti corrosion materials from the repair area Refer to Anti Corrosion Treatment and Repair Note Locate and remove all factory welds 1 attaching the front bumper bar to the front frame rails Note the location of the welds for installation of the new bumper bar Remove the damaged bumper bar 1 Remove pieces of the bumper bar which are left attached to the rail ends 1 Straighten and deburr the rail ends Keep the perimeter and shape of the rail end as original as possible Installation Procedure Note Dry fit the bumper bar for proper fit and alignment before welding Note Genuine fall Parts 2 Clean and prepare all of the welded mating surfaces Install the front bumper bar 1 Position the bumper bar to the vehicle using 3 dimensional measuring equipment Note Using a PULSED MIG P MIG welder weld 1 the bumper bar to the frame rail ends duplicating the factory welds Apply the sealers and anti corrosion materials to the repair area Refer to Anti Corrosion Treatment and Repair Paint the repair area Refer to Basecoat Clearcoat Paint Systems Q Install all related panels and components
11. erence between the Volt and other types of hybrid vehicles is that propulsion is provided exclusively by its 120 kw electric motor A 16 kw lithium ion battery linked to a plug in charger powers the motor for the first 40 miles after that during extended range mode that adds another 300 miles of reach it comes from an onboard generator powered by a four cylinder 1 4L engine connected to two fuel storage tanks with a combined 12 gallon capacity The engine and 10 July Sept 2010 Repairlnsights generator activate when 70 percent of the battery s charge is depleted In addition to powering the motor during extended range mode the generator returns some energy to the battery Energy also is captured via regenerative braking in both electric mode and extended range mode That energy is converted to electricity and stored in the battery Although its energy source is electricity not an internal combustion engine the Volt is designed not to skip a beat in performance Rated at 150 horsepower the electric motor is capable of attaining 60 mph in less than nine seconds and a top speed of 100 mph Yet it will deliver 80 100 miles per gallon of fuel used to power the generator The Volt s powertrain is also capable of delivering power in a pinch When peak performance is needed for acceleration or steep grades the engine generator and battery team up to deliver the needed power Indeed even though the Volt is breaking new ground in b
12. ete head to head with more marketplace the breed It is a commitment that has taken Chevy s competitors while increasing both the production content two seater from the runways of Sebring in the 50s to of the Corvette C6 R race cars and the relevance of racing Le Mans in the 21st century The continuous exchange to our customers This is a step that positions Corvette of information and the constant transfer of technology for the future of production based sports car racing between the racing and production programs ensure worldwide and a move that is perfectly aligned with that lessons learned on the track benefit every Corvette GM s marketing and business objectives in racing on the highway Even though the 2010 ZR1 Corvette is a new vehicle extensive service and repair information resources are a click away at www gmtechinfo com Electronic Service Information Technicians and shop owners can log on to the site to gain access to subscription services for service procedures and repair manuals A complete Service Manual is accessible 24 7 through a subscription to the site Free collision repair procedures will soon be available by going to www genuinegmparts com and clicking on GM Technical Repair Information Tools Required Disconnect the negative battery cable Refer to J 42058 Frame Adapter Clamp Battery Negative Cable Disconnection and Connection Removal Procedure 3 Remove all related panels and components Warning Repair as much of th
13. i _ Ph July Sept 2010 AE T HIS ISSUE 2010 ZRI is the most powerful im gt _ GM Parts Fast Cash MONES new A C Compressor choices servicing tips prod uction Corvette ever built gt Emphasis on safety Hybrid vehicle training for Independent Body Shops gt SCRS documents position on SRS WITH 638 HORSES Ko gt New HiPer Strut Suspension introduced IT 5 LI KE A RO CKET gt Countdown to Volt continues i gt oops value OEM for their customer s sake a New Vette s Launch Control feature optimizes traction for greater and more consistent on track performance Details on page 7 CONTENTS GM Parts Product Update The latest word on product development laane i and technologies HYBRID POWER Repair Industry News amp Updates ACDelco ct state of the industry perspectives from GM insiders Genuine ag Parts The Technical Side Discover new ways to approach service nd repairs a Business Yoke of Repairs ional Bids New ideas that can Lower Revolute Joint benefit how your shop operates and profits GM Repairlnsights Online More Genuine GM Parts resources and links Download this issue and past issues of GM Repairlnsights magazine at www gmrepairinsights com GM Repairinsights Headquarters 2604 N E Industrial Dr 230 N Kansas City MO 64117 E mail bdavid proactgroup com Compliments of your GM dealer
14. ing more collision repair techs attending many of the seminars he s putting on Their AUDIO MENU July Sept 2010 Repairlnsights 5 Repair Industry News amp Updates cont d q REPAIRER OREM The SCRS position continues as follows There are many variables introduced by utilizing alternative Supplemental Restraint System SRS replacement parts that have the potential to affect SRS 4 operability and could impair Y the integral safety function that these parts are intended to provide Due to the additional liability assumed by the repairer utilizing the replacement part SCRS encourages repairers to follow the Vehicle Manufacturers recommended repair procedures when replacing SRS components and does not recommend the use of salvaged remanufactured or aftermarket alternatives for this repair Additional information about SCRS including other news releases is available at the SCRS Web site www scrs com You can e mail SCRS at the following address info scrs com New Chevy cars Volt and Cruze to highlight GM s NACE exhibit in Vegas The International Autobody Congress amp Exposition NACE will be held Oct 11 13 at the Mandalay Bay Convention Center GM s emphasis this year will be on providing practical information shops need to know when repairing new generation GM vehicles In addition to welding procedures for high strength steel GM will share critical safety
15. oundation of bringing a vehicle back into gt aware of his safe pre collision condition K ie 5 be stance on Good parts are out there and it s important to OE parts He do everything you can to utilize them Varga says braces them for Demonstrate the differences in quality to your customers the possibility and insurers It comes down to who s going to take the hit that repair on using non OE parts It s usually the vehicle owner costs might The team at Bob Zook Auto Body well exceed the insurance l company estimate But he s careful to orient initial IT consultations to matters of quality workmanship the Genuine Ey Parts vital importance of quality parts and his commitment I to securing only the best parts for the job He then goes I to work finding the best deals on OE parts and jawboning insurers to soften their stand on non OE substitutes I I stress the value of paying a little more if need be I he says Our advice is to go with OE because those parts are designed for the vehicle l John Varga makes the same case one that clicks even more now with people hanging on to their vehicles longer Like Caldwell the owner of Varga s Collision normally l insists on OE parts and has a customer base that concurs I really try to go to bat for the customer with the I insurance companies and make the case that OE offers i the best bang for the buck and that they re crash tes
16. ted i products that will get the vehicle back into pre accident I condition Varga says I Both shops rarely stray from OE on structural parts i Caldwell and Varga sidestep parts battles due partly to l strong relationships they ve forged with OE parts dealers I that offer Genuine GM Parts at a discount through the Bump the Competition aftermarket conquest program Parts vendors can be your lifeline Caldwell says I When you have a dealer that can get you some price I breaks and keep you informed about special deals Genuine il Parts We re one stop For your shop Genuine GM Parts Plus all the associated parts you need CLIP AND PLACE BY YOUR TELEPHONE Give us a call for Genuine GM Parts and Genuine Parts associated collision repair parts All at one convenient location
17. universal lubricants and instead use only those products that are manufacturer approved e Don t overcharge Modern systems are more finely tuned and sensitive to refrigerant levels Adding too much a common by product of the practice of topping off reduces performance by causing higher internal pressures e Don t undercharge Too little will cause poor cooling and put other components at risk due to under lubrication Genuine ag Repair Industry News amp Updates Too Close for Comfort interest he says turns mainly on personal safety but also the need to avoid damaging the system or the vehicle Here are some things collision repairers need to know about hybrids points Wheaton covers in his clinic e Disconnect the system To be safe learn how to safely disengage it following the manufacturer s guidelines That first entails accessing it which can be more difficult ina mangled vehicle That means following first responder guidelines for accessing and disabling systems in a crash e Paint spray booths pose a danger Be sure to monitor the temperature and restrict the timeframe if a hybrid is placed in a heated spray booth for refinishing Limit exposure to 10 or 15 minutes Anything beyond that remove the battery e Use a flatbed tow Traditional hook tows raise the risk of system problems when moving disabled hybrids e Weld with care Don t be tempted to weld too close to the battery or its
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